Sitel Corporation
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, FL CEO: Laurent Uberti Parent organization: Sitel Worldwide Corporation Number of employees: 75,100 Number of locations: 108 Founded: 1985, Omaha, NE
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Sitel Corporation Employees
Employee
Years
Job
Industry
Kenneth Wooten Kenneth Wooten's Sitel Corporation Experience May 2005 - July 2007
Job Teacher/Coach with coordinator experience
Industry Higher Education
Experience
Lubbock ISD June 2015 - Present
Amarillo ISD December 2014 - July 2015
Caprock High School March 2014 - December 2014
Nationwide Insurance January 2008 - May 2013
Blue Cross Blue Shield of Tx January 2007 - August 2008
Sitel Corporation May 2005 - July 2007
Skills
Education, Coaching Staff, Sports Coaching, Football, Training, Call Centers, Leadership, Management, Customer Service, Insurance, Coaching, Customer Retention, Customer Satisfaction, Employee Benefits, Employee Training, Performance Management, Program Management, Sales, Six Sigma, Team Building, Team Leadership, Time Management, Microsoft Office, Leadership Development, Public Speaking, PowerPoint, Teaching, Social Media
Education
Texas A&M University-Commerce 2014 — 2015
Master of Science (M.S.), Athletic Administration
West Texas A&M University 2013 — 2014
Bachelor of Science (B.S.), Education
Amarillo College 2011 — 2013
Associate of Arts (A.A.), Secondary Education
Lubbock ISD June 2015 - Present
Amarillo ISD December 2014 - July 2015
Caprock High School March 2014 - December 2014
Nationwide Insurance January 2008 - May 2013
Blue Cross Blue Shield of Tx January 2007 - August 2008
Sitel Corporation May 2005 - July 2007
Skills
Education, Coaching Staff, Sports Coaching, Football, Training, Call Centers, Leadership, Management, Customer Service, Insurance, Coaching, Customer Retention, Customer Satisfaction, Employee Benefits, Employee Training, Performance Management, Program Management, Sales, Six Sigma, Team Building, Team Leadership, Time Management, Microsoft Office, Leadership Development, Public Speaking, PowerPoint, Teaching, Social Media
Education
Texas A&M University-Commerce 2014 — 2015
Master of Science (M.S.), Athletic Administration
West Texas A&M University 2013 — 2014
Bachelor of Science (B.S.), Education
Amarillo College 2011 — 2013
Associate of Arts (A.A.), Secondary Education
Angelique Turner Angelique Turner's Sitel Corporation Experience May 2006 - April 2007
Job Customer Service
Industry Financial Services
Experience
Regions Bank August 2015 - Present
Max Cash Title Loans August 2014 - September 2015
Insight Card Services December 2014 - August 2015
T-Mobile October 2012 - June 2014
United States Postal Service August 2011 - November 2011
LabCorp September 2010 - August 2011
WACHOVIA July 2008 - September 2010
Alabama Power Company May 2007 - June 2008
SITEL CORPORATION May 2006 - April 2007
TeleTech October 2005 - April 2006
Skills
Data Entry, Call Centers, Finance, Wireless, Customer Service, Customer Experience
Education
Jefferson State Community College
Shades Valley High School 1999 — 2002
Diploma
Regions Bank August 2015 - Present
Max Cash Title Loans August 2014 - September 2015
Insight Card Services December 2014 - August 2015
T-Mobile October 2012 - June 2014
United States Postal Service August 2011 - November 2011
LabCorp September 2010 - August 2011
WACHOVIA July 2008 - September 2010
Alabama Power Company May 2007 - June 2008
SITEL CORPORATION May 2006 - April 2007
TeleTech October 2005 - April 2006
Skills
Data Entry, Call Centers, Finance, Wireless, Customer Service, Customer Experience
Education
Jefferson State Community College
Shades Valley High School 1999 — 2002
Diploma
Lavern Winters III Lavern Winters III's Sitel Corporation Experience September 2001 - January 2010
Job Training Specialist / Instructional Designer / Manager
Industry Program Development
Experience
Valence Health July 2015 - Present
CGI July 2014 - July 2015
PepsiCo January 2014 - June 2014
UnitedHealth Group January 2013 - November 2013
ExxonMobil => XTO Energy March 2012 - December 2012
Aegis Limited --> United Healthcare August 2010 - February 2012
Sitel Corporation September 2001 - January 2010
Skills
Talent Acquisition, Technical Recruiting, Recruiting, Call Center, Applicant Tracking..., Screening Resumes, Customer Satisfaction, BPO, Training, Benefits Negotiation, Strategy, Management, Performance Management, Training Delivery, Technical Support, Talent Management, Coaching, Leadership, Team Leadership, Business Development, Leadership Development, E-Learning, Instructor-led Training, Project Management, Team Building, Strategic Planning, Call Centers, Interviews, Consulting
Education
Mississippi State University 2000 — 2004
Information Systems
Valence Health July 2015 - Present
CGI July 2014 - July 2015
PepsiCo January 2014 - June 2014
UnitedHealth Group January 2013 - November 2013
ExxonMobil => XTO Energy March 2012 - December 2012
Aegis Limited --> United Healthcare August 2010 - February 2012
Sitel Corporation September 2001 - January 2010
Skills
Talent Acquisition, Technical Recruiting, Recruiting, Call Center, Applicant Tracking..., Screening Resumes, Customer Satisfaction, BPO, Training, Benefits Negotiation, Strategy, Management, Performance Management, Training Delivery, Technical Support, Talent Management, Coaching, Leadership, Team Leadership, Business Development, Leadership Development, E-Learning, Instructor-led Training, Project Management, Team Building, Strategic Planning, Call Centers, Interviews, Consulting
Education
Mississippi State University 2000 — 2004
Information Systems
Holly Delaney Holly Delaney's Sitel Corporation Experience January 2002 - January 2005
Job Substitute Paraeducator at PESG
Industry Marketing and Advertising
Experience
PESG September 2013 - Present
House On The Rock Church March 2014 - Present
Forecast For Life Church April 2011 - September 2012
CO-OP Preschool February 2011 - June 2011
Preschool August 2009 - February 2011
DIGITAS INC February 2008 - December 2008
DIGITAS INC - CRM - General Motors Corporation May 2005 - February 2008
SITEL CORPORATION January 2002 - January 2005
SITEL CORPORATION January 2001 - January 2002
ACE USA, ESIS INC., Risk Management Services January 1997 - January 2001
Skills
Call Center, Vendor Management, CRM, Program Management, Project Management, Management, Visio, Team Leadership, Analysis, Project Planning, Operations Management, Account Management, Direct Marketing, Marketing, Team Building, Quality Assurance, Budgets, Training, Team Management, Customer Service, Event Planning, Customer Experience, Marketing Strategy, Customer Satisfaction, Leadership, Call Centers, Human Resources, Cross-functional Team..., Strategy, Data Analysis
Education
Michigan State University 1993 — 1997
Bachelor of Arts, Anthropology and Psychology
PESG September 2013 - Present
House On The Rock Church March 2014 - Present
Forecast For Life Church April 2011 - September 2012
CO-OP Preschool February 2011 - June 2011
Preschool August 2009 - February 2011
DIGITAS INC February 2008 - December 2008
DIGITAS INC - CRM - General Motors Corporation May 2005 - February 2008
SITEL CORPORATION January 2002 - January 2005
SITEL CORPORATION January 2001 - January 2002
ACE USA, ESIS INC., Risk Management Services January 1997 - January 2001
Skills
Call Center, Vendor Management, CRM, Program Management, Project Management, Management, Visio, Team Leadership, Analysis, Project Planning, Operations Management, Account Management, Direct Marketing, Marketing, Team Building, Quality Assurance, Budgets, Training, Team Management, Customer Service, Event Planning, Customer Experience, Marketing Strategy, Customer Satisfaction, Leadership, Call Centers, Human Resources, Cross-functional Team..., Strategy, Data Analysis
Education
Michigan State University 1993 — 1997
Bachelor of Arts, Anthropology and Psychology
Benjamin Garcia Benjamin Garcia's Sitel Corporation Experience June 2002 - July 2004
Job Director of Catering at the National Western Complex
Industry Events Services
Experience
CaterWest @ the National Western Complex May 2014 - Present
Kevin Taylor Restaurant Group February 2014 - May 2014
Epicurean Catering May 2012 - February 2014
Memento & Co. November 2005 - May 2012
Hotel Monaco Denver May 2011 - September 2011
The Westin Westminster June 2010 - November 2010
The Westin Westminster Hotel March 2010 - June 2010
BBVA October 2004 - February 2007
Sitel Corporation June 2002 - July 2004
Skills
Bilingual, Customer Relations, Graphic Design, Event Management, Event Planning, Hospitality, Meeting Planning, Marketing, Hospitality Industry, Hotels, Leadership, Catering, Hotel Management, Budgets, Banquets, Customer Service, Marketing Communications, Management, Time Management, Tourism, Trade Shows, Wedding Planning, Weddings, Contract Negotiation, Menu Development, Parties, Sales, Client Development
Education
Johnson and Wales University 2007 — 2010
Event Management, Entertainment, Sales & Marketing, Resort Management
Texas State University 2000 — 2002
Business Management
CaterWest @ the National Western Complex May 2014 - Present
Kevin Taylor Restaurant Group February 2014 - May 2014
Epicurean Catering May 2012 - February 2014
Memento & Co. November 2005 - May 2012
Hotel Monaco Denver May 2011 - September 2011
The Westin Westminster June 2010 - November 2010
The Westin Westminster Hotel March 2010 - June 2010
BBVA October 2004 - February 2007
Sitel Corporation June 2002 - July 2004
Skills
Bilingual, Customer Relations, Graphic Design, Event Management, Event Planning, Hospitality, Meeting Planning, Marketing, Hospitality Industry, Hotels, Leadership, Catering, Hotel Management, Budgets, Banquets, Customer Service, Marketing Communications, Management, Time Management, Tourism, Trade Shows, Wedding Planning, Weddings, Contract Negotiation, Menu Development, Parties, Sales, Client Development
Education
Johnson and Wales University 2007 — 2010
Event Management, Entertainment, Sales & Marketing, Resort Management
Texas State University 2000 — 2002
Business Management
Randy Daniel Randy Daniel's Sitel Corporation Experience May 1998 - August 1998
Job Professional Services Consultant at Aasonn
Industry Information Technology and Services
Experience
Aasonn August 2013 - Present
Chemtura September 2008 - July 2013
Crimson Consulting, LLC October 2005 - September 2008
Emeritis February 2005 - October 2005
NorthgateArinso June 2004 - February 2005
Cedar Consulting Ltd June 2001 - June 2004
AG Consulting October 2000 - May 2001
Pegasus Consulting Group March 1999 - October 2000
ADI August 1998 - March 1999
SITEL Corporation May 1998 - August 1998
Skills
SAP HR, SuccessFactors, Process Improvement, HR Consulting, Human Resources, Global Compensation, Compensation Structures, Personnel Management, Business Process Design, Business Process..., HRIS, HRIT, Project Management, Recruiting, Benefits Administration, SAP ERP, Payroll, Employee Benefits, Performance Management, ERP
Education
University of Alabama 1991 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
University of Alabama at Birmingham 1990 — 1991
General Studies
Aasonn August 2013 - Present
Chemtura September 2008 - July 2013
Crimson Consulting, LLC October 2005 - September 2008
Emeritis February 2005 - October 2005
NorthgateArinso June 2004 - February 2005
Cedar Consulting Ltd June 2001 - June 2004
AG Consulting October 2000 - May 2001
Pegasus Consulting Group March 1999 - October 2000
ADI August 1998 - March 1999
SITEL Corporation May 1998 - August 1998
Skills
SAP HR, SuccessFactors, Process Improvement, HR Consulting, Human Resources, Global Compensation, Compensation Structures, Personnel Management, Business Process Design, Business Process..., HRIS, HRIT, Project Management, Recruiting, Benefits Administration, SAP ERP, Payroll, Employee Benefits, Performance Management, ERP
Education
University of Alabama 1991 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
University of Alabama at Birmingham 1990 — 1991
General Studies
Tory World Tory World's Sitel Corporation Experience November 2002 - November 2003
Job Economic Support Specialist
Industry Government Administration
Experience
Dane County July 2013 - Present
High Soundz February 2007 - Present
Union Cab Cooperative July 2010 - Present
Independent and Contract Recording Engineer November 1996 - Present
JB Hunt Transport Services, Inc., Interstate Distributor Co., & Schneider National May 2006 - May 2010
Sitel Corporation November 2002 - November 2003
Skills
Mac OS X, Windows 7, Media Software, Print Media Production, Video Production, Video Editing, Oral & Written..., Audio Post Production, Audio Engineering, Professional Audio, Small Business, New Business Development, Business Planning, Microsoft Office, Adobe Creative Suite, Photoshop, Dreamweaver, HTML 5, HTML, PHP, MySQL, Process Implementation, Learning Quickly, Learning New Software, Project Planning, Entrepreneurship, Teamwork, Social Networking, OS X, Studio Recording, Advertising, Transportation, SEO, Radio, Editing, Copywriting
Education
University of Wisconsin-Madison 2010 — 2012
Bachelor of Science (B.S.), Communication and Media Studies, 3.4 in Major
Madison Area Technical College 2010 — 2011
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies, 3.8
Dane County July 2013 - Present
High Soundz February 2007 - Present
Union Cab Cooperative July 2010 - Present
Independent and Contract Recording Engineer November 1996 - Present
JB Hunt Transport Services, Inc., Interstate Distributor Co., & Schneider National May 2006 - May 2010
Sitel Corporation November 2002 - November 2003
Skills
Mac OS X, Windows 7, Media Software, Print Media Production, Video Production, Video Editing, Oral & Written..., Audio Post Production, Audio Engineering, Professional Audio, Small Business, New Business Development, Business Planning, Microsoft Office, Adobe Creative Suite, Photoshop, Dreamweaver, HTML 5, HTML, PHP, MySQL, Process Implementation, Learning Quickly, Learning New Software, Project Planning, Entrepreneurship, Teamwork, Social Networking, OS X, Studio Recording, Advertising, Transportation, SEO, Radio, Editing, Copywriting
Education
University of Wisconsin-Madison 2010 — 2012
Bachelor of Science (B.S.), Communication and Media Studies, 3.4 in Major
Madison Area Technical College 2010 — 2011
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies, 3.8
Tom Sinnott's Sitel Corporation Experience December 1996 - April 1999
Job Independent Contractor Field Underwriting
Industry Insurance
Experience
Inventor October 2015 - Present
Self Employed February 2013 - Present
Midwest Asset Recovery Service, Inc. January 2011 - February 2013
The Auto Club Group October 2004 - April 2011
Jim's Dodge Country August 2001 - October 2004
QWEST COMMUNICATIONS CORP April 1999 - August 2001
Sitel Corporation December 1996 - April 1999
Skills
Contract Negotiation, Team Leadership, Customer Retention, Call Centers, Customer Satisfaction, Management, Sales, Insurance, Customer Service, Customer Experience, Coaching, CRM, Team Building, Project Management, Account Management, Vendor Management
Education
Metropolitan Community College 2014 — 2016
Heating, Air Conditioning, Ventilation and Refrigeration
Roncalli High School 1988 — 1992
Diploma, General Studies
Inventor October 2015 - Present
Self Employed February 2013 - Present
Midwest Asset Recovery Service, Inc. January 2011 - February 2013
The Auto Club Group October 2004 - April 2011
Jim's Dodge Country August 2001 - October 2004
QWEST COMMUNICATIONS CORP April 1999 - August 2001
Sitel Corporation December 1996 - April 1999
Skills
Contract Negotiation, Team Leadership, Customer Retention, Call Centers, Customer Satisfaction, Management, Sales, Insurance, Customer Service, Customer Experience, Coaching, CRM, Team Building, Project Management, Account Management, Vendor Management
Education
Metropolitan Community College 2014 — 2016
Heating, Air Conditioning, Ventilation and Refrigeration
Roncalli High School 1988 — 1992
Diploma, General Studies
Valerie DeMarco Valerie DeMarco's Sitel Corporation Experience June 1994 - April 1999
Job Merchandiser
Industry Marketing and Advertising
Experience
GOTHENBURG MEMORIAL HOSPITAL October 2014 - March 2015
Mid-Plains Community College September 2013 - June 2014
Frontier Home Medical November 2012 - September 2013
Tenneco April 1999 - April 2010
SITEL Corporation June 1994 - April 1999
Skills
Public Speaking, PowerPoint, Microsoft Excel, Customer Service, Microsoft Office, Event Planning, Access, Microsoft Word, Leadership Development
Education
Mid-Plains Community College 2008 — 2012
Associate of Science (A.S.), Business Administration, 3.897 GPA
In-Flight Careers 2000 — 2001
Diploma, Airline Flight Attendant, 4.0
GOTHENBURG MEMORIAL HOSPITAL October 2014 - March 2015
Mid-Plains Community College September 2013 - June 2014
Frontier Home Medical November 2012 - September 2013
Tenneco April 1999 - April 2010
SITEL Corporation June 1994 - April 1999
Skills
Public Speaking, PowerPoint, Microsoft Excel, Customer Service, Microsoft Office, Event Planning, Access, Microsoft Word, Leadership Development
Education
Mid-Plains Community College 2008 — 2012
Associate of Science (A.S.), Business Administration, 3.897 GPA
In-Flight Careers 2000 — 2001
Diploma, Airline Flight Attendant, 4.0
Mary Phan's Sitel Corporation Experience October 2003 - February 2004
Job hard working and highly motivated librarian, writer, copy editor, sales representative, and business manager
Industry Libraries
Experience
Shreve Memorial Library September 2013 - Present
Shreve Memorial Library August 2011 - September 2013
Elite Radio May 2010 - December 2010
Burger King February 2004 - September 2007
Sitel Corporation October 2003 - February 2004
Skills
Social Networking, Social Media, Advertising
Education
Northwestern State University 2008 — 2011
Bachelor of Arts, Journalism - News/Editorial, English
Waskom High School
High School Diploma
Shreve Memorial Library September 2013 - Present
Shreve Memorial Library August 2011 - September 2013
Elite Radio May 2010 - December 2010
Burger King February 2004 - September 2007
Sitel Corporation October 2003 - February 2004
Skills
Social Networking, Social Media, Advertising
Education
Northwestern State University 2008 — 2011
Bachelor of Arts, Journalism - News/Editorial, English
Waskom High School
High School Diploma
Gak Gak Gak Gak's Sitel Corporation Experience June 2014 - Present
Job I am looking for a second position in Business and Healthcare Administration
Industry Health, Wellness and Fitness
Experience
Sitel Corporation June 2014 - Present
Sitel Corporation June 2014 - Present
Skills
Microsoft Office, PowerPoint, Excel, Healthcare, Data Entry, Access, Outlook, Customer Service, Microsoft Word, Process Improvement, Leadership, Data Analysis, Team Building, Spreadsheets, Training
Education
Kaplan University-Omaha Campus 2010 — 2011
Bachelor of Science, Healthcare Administration
Iowa Western Community College 2002 — 2004
Assoicate degree, Business
Sitel Corporation June 2014 - Present
Sitel Corporation June 2014 - Present
Skills
Microsoft Office, PowerPoint, Excel, Healthcare, Data Entry, Access, Outlook, Customer Service, Microsoft Word, Process Improvement, Leadership, Data Analysis, Team Building, Spreadsheets, Training
Education
Kaplan University-Omaha Campus 2010 — 2011
Bachelor of Science, Healthcare Administration
Iowa Western Community College 2002 — 2004
Assoicate degree, Business
Gina Hodge Gina Hodge's Sitel Corporation Experience April 1997 - July 2000
Job Berkshire Hathaway HomeServices Ambassador Real Estate
Industry Real Estate
Experience
RE/MAX Results March 2013 - April 2015
Omni Hotels December 2005 - May 2012
Omni Hotels December 2005 - May 2012
Lozier Corporation August 2003 - September 2004
Lozier Corporation August 2003 - September 2004
Hewlett Packard September 2000 - August 2002
Sitel April 1997 - July 2000
Sitel Corporation April 1997 - July 2000
Skills
Customer Satisfaction..., Guest Service, Staff Supervision, Maintaining Business..., Program Management, Relationship Marketing, Call Centers, Sales, Training, Customer Service, Hospitality, Hospitality Industry, Customer Satisfaction, Management, Marketing, Customer Satisfaction..., Hospitality Management, Hotel Booking, Time Management, Hotels, Micros, Hotel Management, Rooms Division, Resorts, Teamwork, Yield Management, Team Building, Leadership, Contract Negotiation
Education
Roncalli High 1989 — 1990
Diploma
Metropolitan Community College
RE/MAX Results March 2013 - April 2015
Omni Hotels December 2005 - May 2012
Omni Hotels December 2005 - May 2012
Lozier Corporation August 2003 - September 2004
Lozier Corporation August 2003 - September 2004
Hewlett Packard September 2000 - August 2002
Sitel April 1997 - July 2000
Sitel Corporation April 1997 - July 2000
Skills
Customer Satisfaction..., Guest Service, Staff Supervision, Maintaining Business..., Program Management, Relationship Marketing, Call Centers, Sales, Training, Customer Service, Hospitality, Hospitality Industry, Customer Satisfaction, Management, Marketing, Customer Satisfaction..., Hospitality Management, Hotel Booking, Time Management, Hotels, Micros, Hotel Management, Rooms Division, Resorts, Teamwork, Yield Management, Team Building, Leadership, Contract Negotiation
Education
Roncalli High 1989 — 1990
Diploma
Metropolitan Community College
Lashonda Alford Lashonda Alford's Sitel Corporation Experience March 2004 - January 2005
Job Material Handler at Animal Health International, Inc.
Industry Veterinary
Experience
Animal Health International, Inc. October 2013 - Present
Falcon Staffing July 2013 - October 2013
Keller Independent School District May 2009 - August 2013
Adecco Staffing December 2006 - September 2007
Burnett’s Staffing April 2005 - December 2006
SITEL Corporation March 2004 - January 2005
Education
Tarrant County College 2011 — 2012
Introducing to Computers Completed
Longview High School 1995 — 1999
High School
Animal Health International, Inc. October 2013 - Present
Falcon Staffing July 2013 - October 2013
Keller Independent School District May 2009 - August 2013
Adecco Staffing December 2006 - September 2007
Burnett’s Staffing April 2005 - December 2006
SITEL Corporation March 2004 - January 2005
Education
Tarrant County College 2011 — 2012
Introducing to Computers Completed
Longview High School 1995 — 1999
High School
Lokachiran Jackson's Sitel Corporation Experience 2009 - 2010
Job Director/Actor at Just Good Ole Entertainment
Industry Broadcast Media
Experience
Just Good Ole Entertainment September 2014 - Present
UPS November 2013 - Present
Virtuous Estate, LLC September 2012 - Present
Sitel Corporation 2009 - 2010
Madison Haywood Developmental Services September 2007 - July 2009
Forever Communications January 2009 - April 2009
CSTV October 2007 - October 2007
Walmart May 2006 - September 2007
ESPN October 2006 - October 2006
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Multimedia, typing 41 wpm, PowerPoint
Education
Lane College 2005 — 2009
Bachelor of Arts (B.A.), Mass Communication/Media Studies, 3.8
Triton College
Registered Nursing/Registered Nurse
Just Good Ole Entertainment September 2014 - Present
UPS November 2013 - Present
Virtuous Estate, LLC September 2012 - Present
Sitel Corporation 2009 - 2010
Madison Haywood Developmental Services September 2007 - July 2009
Forever Communications January 2009 - April 2009
CSTV October 2007 - October 2007
Walmart May 2006 - September 2007
ESPN October 2006 - October 2006
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Multimedia, typing 41 wpm, PowerPoint
Education
Lane College 2005 — 2009
Bachelor of Arts (B.A.), Mass Communication/Media Studies, 3.8
Triton College
Registered Nursing/Registered Nurse
Troy Raney Troy Raney's Sitel Corporation Experience July 2000 - April 2001
Job Information Technology and Customer Service Professional
Industry Information Technology and Services
Experience
Atos August 2011 - October 2014
Unisys September 2005 - April 2011
Wells Fargo July 2002 - March 2005
Wells Fargo July 2001 - July 2002
First American CREDCO April 2001 - July 2001
Sitel Corporation July 2000 - April 2001
Rodda Paint Company June 1996 - June 2000
Skills
Customer Service..., Attention to Detail, Communication, Teamwork, Organization Skills, Self-management, Time Management, Deadline Oriented, Employee Training, Amdocs Clarify, Microsoft Office, Technical Support, Troubleshooting, Windows XP, Windows 7, Windows 8, Networking, Peripherals, Computer Hardware, Hardware Diagnostics, Windows Remote Desktop
Education
New Horizons Learning Center 2005 — 2006
Computer IT Professional Program, Information Technology
Portland Community College 1996 — 1998
Associate's degree, General Studies
Atos August 2011 - October 2014
Unisys September 2005 - April 2011
Wells Fargo July 2002 - March 2005
Wells Fargo July 2001 - July 2002
First American CREDCO April 2001 - July 2001
Sitel Corporation July 2000 - April 2001
Rodda Paint Company June 1996 - June 2000
Skills
Customer Service..., Attention to Detail, Communication, Teamwork, Organization Skills, Self-management, Time Management, Deadline Oriented, Employee Training, Amdocs Clarify, Microsoft Office, Technical Support, Troubleshooting, Windows XP, Windows 7, Windows 8, Networking, Peripherals, Computer Hardware, Hardware Diagnostics, Windows Remote Desktop
Education
New Horizons Learning Center 2005 — 2006
Computer IT Professional Program, Information Technology
Portland Community College 1996 — 1998
Associate's degree, General Studies
Donald R. Rik Smith Donald R. Rik Smith's Sitel Corporation Experience April 1992 - March 2000
Job U.S.A. Development at SkyPower Global Utility Scale Solar PV Power Projects
Industry Renewables & Environment
Experience
SkyPower Global / Skypower US January 2014 - Present
Gateway Customer Solutions, LLC December 2010 - December 2013
Omaha Staffing Services Inc. June 2005 - December 2010
Hope Center for Kids Omaha & Step Up To Life May 2000 - April 2005
Sitel Corporation April 1992 - March 2000
May Telemarketing Inc. April 1986 - April 1992
ACI Worldwide and Affiliates May 1982 - April 1986
Citi April 1980 - April 1982
U.S. Army November 1969 - January 1980
Skills
Customer Service, Customer Care, E-commerce, Utilities, Global Business..., Insurance, Call Center, Customer Retention, Entertainment, Banking, ACD, IVR, Cloud Computing, Contact Center..., Contact Centers, BPO, Cable Television, Telecommunications, Telemarketing, Strategic Consulting, Consumer Goods, Outsourcing, Insourcing, Non-profits, Databases, Vendors, ROI Optimization, Idea Generation, CRM, Hospitality, Co-sourcing, Retail, Account Management, Start-ups, Business Development, Management, Strategy, Workforce Management, Process Improvement, Call Centers, Mergers & Acquisitions, Customer Acquisition, Leadership, Customer Experience, Lead Generation, Sales, Executive Management, P&L Management, Sales Management, Managed Services
Education
University of Maryland University College
SkyPower Global / Skypower US January 2014 - Present
Gateway Customer Solutions, LLC December 2010 - December 2013
Omaha Staffing Services Inc. June 2005 - December 2010
Hope Center for Kids Omaha & Step Up To Life May 2000 - April 2005
Sitel Corporation April 1992 - March 2000
May Telemarketing Inc. April 1986 - April 1992
ACI Worldwide and Affiliates May 1982 - April 1986
Citi April 1980 - April 1982
U.S. Army November 1969 - January 1980
Skills
Customer Service, Customer Care, E-commerce, Utilities, Global Business..., Insurance, Call Center, Customer Retention, Entertainment, Banking, ACD, IVR, Cloud Computing, Contact Center..., Contact Centers, BPO, Cable Television, Telecommunications, Telemarketing, Strategic Consulting, Consumer Goods, Outsourcing, Insourcing, Non-profits, Databases, Vendors, ROI Optimization, Idea Generation, CRM, Hospitality, Co-sourcing, Retail, Account Management, Start-ups, Business Development, Management, Strategy, Workforce Management, Process Improvement, Call Centers, Mergers & Acquisitions, Customer Acquisition, Leadership, Customer Experience, Lead Generation, Sales, Executive Management, P&L Management, Sales Management, Managed Services
Education
University of Maryland University College
Herbert Davis Herbert Davis's Sitel Corporation Experience October 2007 - January 2008
Job Application Support Analyst at Wood Group Mustang
Industry Information Technology and Services
Experience
Wood Group Mustang July 2015 - Present
Chevron Phillips Chemical Company October 2013 - July 2015
White's P.T Services June 2011 - October 2013
Chevron May 2008 - October 2013
SITEL Corporation October 2007 - January 2008
Skills
SAP R/3, SAP BW, SAP Netweaver, Oracle SQL, Data Entry, Database Administration, Visual Basic, Dreamweaver, ERP, Microsoft Office, Troubleshooting, Administration, SAP, Customer Service, Databases, Customer Satisfaction, Access, Visio, Documentation, Windows, Operating Systems, Outlook, Access Control, Excel, Problem Solving, Word, Inventory Management, Lotus Notes, PowerPoint, Supervisory Skills, Customer Relations, Scheduling, XP, Analysis, MS Project, Team Leadership, SQL Server, Technical Support, SharePoint, Software Installation, Hardware, System Administration, Software Documentation, Active Directory, Networking, Management, Data Analysis, Microsoft Excel, Microsoft Word
Education
Prairie View A&M University 2013 — 2015
Master of Business Administration (M.B.A.), Management Information Systems, General
Lamar University 2005 — 2011
Bachelor of Business Administration (B.B.A.), Management Information Systems
Lamar University 2005 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
Wood Group Mustang July 2015 - Present
Chevron Phillips Chemical Company October 2013 - July 2015
White's P.T Services June 2011 - October 2013
Chevron May 2008 - October 2013
SITEL Corporation October 2007 - January 2008
Skills
SAP R/3, SAP BW, SAP Netweaver, Oracle SQL, Data Entry, Database Administration, Visual Basic, Dreamweaver, ERP, Microsoft Office, Troubleshooting, Administration, SAP, Customer Service, Databases, Customer Satisfaction, Access, Visio, Documentation, Windows, Operating Systems, Outlook, Access Control, Excel, Problem Solving, Word, Inventory Management, Lotus Notes, PowerPoint, Supervisory Skills, Customer Relations, Scheduling, XP, Analysis, MS Project, Team Leadership, SQL Server, Technical Support, SharePoint, Software Installation, Hardware, System Administration, Software Documentation, Active Directory, Networking, Management, Data Analysis, Microsoft Excel, Microsoft Word
Education
Prairie View A&M University 2013 — 2015
Master of Business Administration (M.B.A.), Management Information Systems, General
Lamar University 2005 — 2011
Bachelor of Business Administration (B.B.A.), Management Information Systems
Lamar University 2005 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
LUANNA JOSEPH's Sitel Corporation Experience June 2006 - June 2009
Job Nursing
Industry Hospital & Health Care
Experience
Senior Care Centers Health and Rehabilitation November 2014 - Present
SITEL CORPORATION June 2006 - June 2009
McDonald's Corporation January 2004 - January 2006
Skills
Professional bedside..., Adept at prioritizing..., Safe nasogastric tube..., Wound care and central..., Tracheostomy care, Proper insertion of..., Patient and family..., Medication..., Knowledge of..., Thorough physical..., Knowledge of sterile..., CPR Certified
Education
Lamar State College-Port Arthur 2013 — 2014
LVN/LPN CERTIFICATE, NURSING
MEMORIAL HIGH SCHOOL 2002 — 2006
DIPLOMA
Senior Care Centers Health and Rehabilitation November 2014 - Present
SITEL CORPORATION June 2006 - June 2009
McDonald's Corporation January 2004 - January 2006
Skills
Professional bedside..., Adept at prioritizing..., Safe nasogastric tube..., Wound care and central..., Tracheostomy care, Proper insertion of..., Patient and family..., Medication..., Knowledge of..., Thorough physical..., Knowledge of sterile..., CPR Certified
Education
Lamar State College-Port Arthur 2013 — 2014
LVN/LPN CERTIFICATE, NURSING
MEMORIAL HIGH SCHOOL 2002 — 2006
DIPLOMA
Nandana Gajanayaka's Sitel Corporation Experience January 2006 - January 2008
Job Senior Test Consultant
Industry Government Administration
Experience
Transport Canada January 2015 - Present
Department of National Defence February 2014 - December 2014
Transport Canada July 2013 - October 2013
Canada Revenue Agency October 2008 - May 2013
Sitel Corporation January 2006 - January 2008
Tyco Healthcare August 2002 - September 2005
Nortel Networks December 1999 - February 2001
Department of National Defence May 1996 - February 1998
Skills
Test Automation, Test Planning, Agile Methodologies, Software Quality..., System Testing, Testing, Manual Testing, SQL, Integration, Regression Testing, Test Cases, Quality Assurance, HP Quality Center, Microsoft SQL Server, Software Development, Oracle, Unix
Education
University of New Brunswick 1990 — 1993
B. Sc., Computer Science
Tianjin University
Bachelor's degree, Electrical and Electronics Engineering
Transport Canada January 2015 - Present
Department of National Defence February 2014 - December 2014
Transport Canada July 2013 - October 2013
Canada Revenue Agency October 2008 - May 2013
Sitel Corporation January 2006 - January 2008
Tyco Healthcare August 2002 - September 2005
Nortel Networks December 1999 - February 2001
Department of National Defence May 1996 - February 1998
Skills
Test Automation, Test Planning, Agile Methodologies, Software Quality..., System Testing, Testing, Manual Testing, SQL, Integration, Regression Testing, Test Cases, Quality Assurance, HP Quality Center, Microsoft SQL Server, Software Development, Oracle, Unix
Education
University of New Brunswick 1990 — 1993
B. Sc., Computer Science
Tianjin University
Bachelor's degree, Electrical and Electronics Engineering
JEAN VICTOMAR, MAIOP JEAN VICTOMAR, MAIOP's Sitel Corporation Experience September 2004 - November 2008
Job HRTalent Acquisition at Verizon Wireless
Industry Human Resources
Experience
Verizon Wireless March 2014 - Present
Verizon Wireless October 2012 - March 2014
State of NY Metropolitan Transportation Authority March 2011 - September 2011
SITEL CORPORATION September 2004 - November 2008
Skills
Interviews, Personnel Management, Talent Acquisition, Recruiting, Onboarding, Performance Management, Talent Management, Management, Analytics, Program Management, Human Resources, Leadership, Succession Planning, Process Improvement, Training, Organizational..., Employee Relations, Employee Training, PeopleSoft, Team Building, Policy, Employee Benefits, Customer Service, Strategy
Education
UNIVERSITY OF NEW HAVEN 2009 — 2011
MASTER OF ARTS, INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY (MAIOP)
PAINE COLLEGE 2002 — 2008
BACHELOR OF ARTS, PSYCHOLOGY
Kennesaw State University
Kennesaw State University
Verizon Wireless March 2014 - Present
Verizon Wireless October 2012 - March 2014
State of NY Metropolitan Transportation Authority March 2011 - September 2011
SITEL CORPORATION September 2004 - November 2008
Skills
Interviews, Personnel Management, Talent Acquisition, Recruiting, Onboarding, Performance Management, Talent Management, Management, Analytics, Program Management, Human Resources, Leadership, Succession Planning, Process Improvement, Training, Organizational..., Employee Relations, Employee Training, PeopleSoft, Team Building, Policy, Employee Benefits, Customer Service, Strategy
Education
UNIVERSITY OF NEW HAVEN 2009 — 2011
MASTER OF ARTS, INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY (MAIOP)
PAINE COLLEGE 2002 — 2008
BACHELOR OF ARTS, PSYCHOLOGY
Kennesaw State University
Kennesaw State University
Jim Vecchio Jim Vecchio's Sitel Corporation Experience August 1994 - October 1999
Job Executive Vice President at EpiAnalytics
Industry Computer Software
Experience
EpiAnalytics September 2008 - Present
Island Data Corporation February 2001 - August 2008
SITEL Corporation August 1994 - October 1999
Skills
SaaS, Business Analytics, Business Intelligence, Text Analytics, Global Business..., Customer Experience, Customer Insight, Enterprise Software, Predictive Analytics, Data Mining, Cloud Computing, Salesforce.com, Start-ups, Multi-channel Marketing, Thought Leadership, Go-to-market Strategy, Solution Selling, Customer Acquisition, Product Strategy, Executive Reporting, Knowledge Management, Management Consulting, Call Center, Sales Process, Software Sales, CRM software, Database Marketing, Customer Retention, Consultative Selling, Product Marketing, Competitive Intelligence, Voice of the Customer, BPO, Customer Loyalty, Analytics, Product Management, Strategic Partnerships, Business Strategy, Customer Analytics, P&L Management, New Business Development, Business Process..., CRM, Outsourcing, Software Industry, Business Development, Call Centers, Selling, Entrepreneurship, Brand Loyalty
Education
Michigan State University - College of Law 1989 — 1991
JD
Michigan State University 1984 — 1988
Business Administration (Pre-law)
Bishop Borgess 1980 — 1984
EpiAnalytics September 2008 - Present
Island Data Corporation February 2001 - August 2008
SITEL Corporation August 1994 - October 1999
Skills
SaaS, Business Analytics, Business Intelligence, Text Analytics, Global Business..., Customer Experience, Customer Insight, Enterprise Software, Predictive Analytics, Data Mining, Cloud Computing, Salesforce.com, Start-ups, Multi-channel Marketing, Thought Leadership, Go-to-market Strategy, Solution Selling, Customer Acquisition, Product Strategy, Executive Reporting, Knowledge Management, Management Consulting, Call Center, Sales Process, Software Sales, CRM software, Database Marketing, Customer Retention, Consultative Selling, Product Marketing, Competitive Intelligence, Voice of the Customer, BPO, Customer Loyalty, Analytics, Product Management, Strategic Partnerships, Business Strategy, Customer Analytics, P&L Management, New Business Development, Business Process..., CRM, Outsourcing, Software Industry, Business Development, Call Centers, Selling, Entrepreneurship, Brand Loyalty
Education
Michigan State University - College of Law 1989 — 1991
JD
Michigan State University 1984 — 1988
Business Administration (Pre-law)
Bishop Borgess 1980 — 1984
Melinda Seawright Melinda Seawright's Sitel Corporation Experience September 2003 - January 2004
Job Collections Supevisor at Alabama Cash Services DBA Check Depot
Industry Financial Services
Experience
Alabama Cash Services DBA Check Depot April 2013 - Present
Triple Threattt Bartending and Event Planning June 2009 - Present
Comer & Upshaw, LLC September 2010 - May 2011
AmSher Receivables Management September 2008 - February 2010
Nathan & Nathan Law Firm October 2007 - July 2008
Sitel Corporation September 2003 - January 2004
T-Mobile July 2000 - June 2002
Skills
Customer Service, Credit, Accounting, Credit Cards, Negotiation, Troubleshooting, Quality Assurance, Catering, Auditing, Security, Weddings, Civil Litigation, Courts, Strategic Planning, Parties, Team Building, Sales, Banking, Budgets, Accounts Receivable
Education
Virginia College-Birmingham 2013 — 2015
University of Phoenix 2009 — 2009
Business, Management, Marketing, and Related Support Services
University of Alabama at Birmingham 1993 — 1995
Not obtained, Secondary Education and Teaching
Alabama Cash Services DBA Check Depot April 2013 - Present
Triple Threattt Bartending and Event Planning June 2009 - Present
Comer & Upshaw, LLC September 2010 - May 2011
AmSher Receivables Management September 2008 - February 2010
Nathan & Nathan Law Firm October 2007 - July 2008
Sitel Corporation September 2003 - January 2004
T-Mobile July 2000 - June 2002
Skills
Customer Service, Credit, Accounting, Credit Cards, Negotiation, Troubleshooting, Quality Assurance, Catering, Auditing, Security, Weddings, Civil Litigation, Courts, Strategic Planning, Parties, Team Building, Sales, Banking, Budgets, Accounts Receivable
Education
Virginia College-Birmingham 2013 — 2015
University of Phoenix 2009 — 2009
Business, Management, Marketing, and Related Support Services
University of Alabama at Birmingham 1993 — 1995
Not obtained, Secondary Education and Teaching
Jarvis Hill Jarvis Hill's Sitel Corporation Experience September 2005 - January 2006
Job
Industry Medical Devices
Experience
Pulmonary and Critical Care Associates of Baltimore, PA January 2011 - January 2014
Jessco Distributing February 2011 - May 2011
Sitel Corporation September 2005 - January 2006
Skills
Call Centers, Phlebotomy, CPR Certified, Typing
Education
West Gorgia Technical College 2014 — 2017
Associates Of Applied Science, Radiologic Technology/Science - Radiographer, 4.0
The Community College of Baltimore County 2013 — 2014
Associates of Applied Science, Radiologic Technology/Science - Radiographer, 3.8
Pulmonary and Critical Care Associates of Baltimore, PA January 2011 - January 2014
Jessco Distributing February 2011 - May 2011
Sitel Corporation September 2005 - January 2006
Skills
Call Centers, Phlebotomy, CPR Certified, Typing
Education
West Gorgia Technical College 2014 — 2017
Associates Of Applied Science, Radiologic Technology/Science - Radiographer, 4.0
The Community College of Baltimore County 2013 — 2014
Associates of Applied Science, Radiologic Technology/Science - Radiographer, 3.8
Sotonye Hart's Sitel Corporation Experience January 2007 - February 2008
Job Sales Advisor
Industry Hospital & Health Care
Experience
Club Demonstration Services October 2013 - Present
Atlantic Parking Services September 2013 - March 2014
Bridgewell 2010 - 2011
JASPER House/ AIDS Alabama 2009 - 2010
Stephens Community Development Centre 2008 - 2009
SiTel Corporation January 2007 - February 2008
eXerVision January 2005 - January 2006
TCIM Services January 2003 - January 2004
Skills
Microsoft Windows Vista..., Leadership, Social Services, Case Managment, Mental Health, Customer Service, Sales, Healthcare, Cpr Certified, Policy, Adolescents, Microsoft Word, Team Building, Microsoft Excel, Negotiation, Strategic Planning, Public Speaking, Management, Research, PowerPoint, Social Media, Change Management, Teamwork
Education
Miles College 2007 — 2010
Bachelor of Social Work, Social Work
Santa Monica College 2004 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Club Demonstration Services October 2013 - Present
Atlantic Parking Services September 2013 - March 2014
Bridgewell 2010 - 2011
JASPER House/ AIDS Alabama 2009 - 2010
Stephens Community Development Centre 2008 - 2009
SiTel Corporation January 2007 - February 2008
eXerVision January 2005 - January 2006
TCIM Services January 2003 - January 2004
Skills
Microsoft Windows Vista..., Leadership, Social Services, Case Managment, Mental Health, Customer Service, Sales, Healthcare, Cpr Certified, Policy, Adolescents, Microsoft Word, Team Building, Microsoft Excel, Negotiation, Strategic Planning, Public Speaking, Management, Research, PowerPoint, Social Media, Change Management, Teamwork
Education
Miles College 2007 — 2010
Bachelor of Social Work, Social Work
Santa Monica College 2004 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Nicole Reneé Logan Nicole Reneé Logan's Sitel Corporation Experience June 2003 - June 2007
Job J.D., St. Thomas University
Industry Legal Services
Experience
Law Office of Mike Mearan October 2012 - Present
Law Office of Mike Mearan January 2012 - Present
West Virginia Senate February 2013 - March 2013
Law Office of Mike Mearan January 2012 - March 2012
Law Office of Squires and Benson, P.L. October 2010 - November 2010
Scioto County Prosecutor's Office June 2010 - August 2010
St. Thomas University Office of Residence Life August 2009 - December 2009
Corporation for National and Community Service May 2007 - July 2008
SITEL Corporation June 2003 - June 2007
Skills
Research, Public Relations, Microsoft Office, Community Organizing, Community Outreach, Volunteer Management, Service Learning, Environmental Justice, Program Development, Civic Engagement, Community Engagement, Volunteering, Legal Assistance, Volunteer Training, Volunteer Recruiting, Disaster Response, Community Service, Legal Writing, Legal Research, Nonprofits, Public Policy, Event Planning, Politics, Event Management, Community Development, Policy Analysis, Government, Newsletters
Education
St. Thomas University 2008 — 2011
J.D., Certificate of Environmental Justice
Marshall University 2005 — 2007
B.A., Major: Political Science, Minor: Geology
Law Office of Mike Mearan October 2012 - Present
Law Office of Mike Mearan January 2012 - Present
West Virginia Senate February 2013 - March 2013
Law Office of Mike Mearan January 2012 - March 2012
Law Office of Squires and Benson, P.L. October 2010 - November 2010
Scioto County Prosecutor's Office June 2010 - August 2010
St. Thomas University Office of Residence Life August 2009 - December 2009
Corporation for National and Community Service May 2007 - July 2008
SITEL Corporation June 2003 - June 2007
Skills
Research, Public Relations, Microsoft Office, Community Organizing, Community Outreach, Volunteer Management, Service Learning, Environmental Justice, Program Development, Civic Engagement, Community Engagement, Volunteering, Legal Assistance, Volunteer Training, Volunteer Recruiting, Disaster Response, Community Service, Legal Writing, Legal Research, Nonprofits, Public Policy, Event Planning, Politics, Event Management, Community Development, Policy Analysis, Government, Newsletters
Education
St. Thomas University 2008 — 2011
J.D., Certificate of Environmental Justice
Marshall University 2005 — 2007
B.A., Major: Political Science, Minor: Geology
Jonathan Rosillo Jonathan Rosillo's Sitel Corporation Experience May 2000 - June 2001
Job Bilingual Licensed Customer Relationship Specialist at Allstate Insurance
Industry Insurance
Experience
Allstate Insurance December 2013 - Present
Wells Fargo Home Mortgage December 2010 - December 2013
VizPress, Inc. March 2010 - December 2010
Windstream Communications October 2005 - March 2010
Spherion March 2004 - June 2005
Choice Translating May 2000 - June 2003
Sitel Corporation May 2000 - June 2001
CIGNA UK HealthCare Benefits April 1999 - December 1999
US Navy June 1984 - September 1999
Hann and Depalmer February 1995 - September 1998
Skills
Photoshop, Drawing, Spanish, MS Office Suite, Loan Servicing, Loan Documentation, Illustrator, Romanian (beginner), Microsoft Office, Loans, Sales, Marketing, PowerPoint, Call Centers, Social Networking, Team Building, Management, Customer Service
Education
New York University 1988 — 1989
Liberal Arts/ Computer Science
University of Phoenix
Allstate Insurance December 2013 - Present
Wells Fargo Home Mortgage December 2010 - December 2013
VizPress, Inc. March 2010 - December 2010
Windstream Communications October 2005 - March 2010
Spherion March 2004 - June 2005
Choice Translating May 2000 - June 2003
Sitel Corporation May 2000 - June 2001
CIGNA UK HealthCare Benefits April 1999 - December 1999
US Navy June 1984 - September 1999
Hann and Depalmer February 1995 - September 1998
Skills
Photoshop, Drawing, Spanish, MS Office Suite, Loan Servicing, Loan Documentation, Illustrator, Romanian (beginner), Microsoft Office, Loans, Sales, Marketing, PowerPoint, Call Centers, Social Networking, Team Building, Management, Customer Service
Education
New York University 1988 — 1989
Liberal Arts/ Computer Science
University of Phoenix
Eddie Walden Eddie Walden's Sitel Corporation Experience March 2003 - September 2004
Job Unemployed at Unemployed and looking for work in Workforce management or Contact Center Vendor management.
Industry Management Consulting
Experience
Unemployed and looking for work in Workforce management or Contact Center Vendor management. Forecasting and Scheduling ManagerElectrolux Major AppliancesMarch 2012 - June 2014
Electrolux Major Appliances July 2010 - March 2012
Clear Harbor July 2009 - February 2010
Kennametal November 2006 - June 2008
EarthLink September 2004 - October 2006
SITEL Corporation March 2003 - September 2004
Verizon Wireless October 1999 - May 2002
MCI / Worldcom October 1997 - October 1999
APAC Teleservices May 1996 - October 1997
SallieMae January 1992 - May 1996
Skills
SAP, Customer Relations, Visio, Workforce Management, ACD, IEX, Meridian, CMS, Budget Development, Excel, Avaya, Word, Microsoft Office, PowerPoint, IVR, Outlook, Call Routing, Call Center, Lotus Notes, SharePoint, Customer Service, Optimization, Verint, Aspect, Forecasting, Scheduling, Team Leadership, Program Management, Capacity Planning, Customer Satisfaction, Vendor Management, Process Improvement, Operations Management, Metrics, Analysis, Hiring, Performance Management, Team Building, Customer Experience, Continuous Improvement, Problem Solving, Supervisory Skills, Call Center Development, Cost Reduction, Strategic Planning, Customer Retention, Contact Centre, Team Management, Planning, Business Process...
Education
The University of Georgia 1983 — 1991
Bachelor or arts, psychology
Butler High School Augusta, GA 1980 — 1983
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Unemployed and looking for work in Workforce management or Contact Center Vendor management. Forecasting and Scheduling ManagerElectrolux Major AppliancesMarch 2012 - June 2014
Electrolux Major Appliances July 2010 - March 2012
Clear Harbor July 2009 - February 2010
Kennametal November 2006 - June 2008
EarthLink September 2004 - October 2006
SITEL Corporation March 2003 - September 2004
Verizon Wireless October 1999 - May 2002
MCI / Worldcom October 1997 - October 1999
APAC Teleservices May 1996 - October 1997
SallieMae January 1992 - May 1996
Skills
SAP, Customer Relations, Visio, Workforce Management, ACD, IEX, Meridian, CMS, Budget Development, Excel, Avaya, Word, Microsoft Office, PowerPoint, IVR, Outlook, Call Routing, Call Center, Lotus Notes, SharePoint, Customer Service, Optimization, Verint, Aspect, Forecasting, Scheduling, Team Leadership, Program Management, Capacity Planning, Customer Satisfaction, Vendor Management, Process Improvement, Operations Management, Metrics, Analysis, Hiring, Performance Management, Team Building, Customer Experience, Continuous Improvement, Problem Solving, Supervisory Skills, Call Center Development, Cost Reduction, Strategic Planning, Customer Retention, Contact Centre, Team Management, Planning, Business Process...
Education
The University of Georgia 1983 — 1991
Bachelor or arts, psychology
Butler High School Augusta, GA 1980 — 1983
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Kip Gordman Kip Gordman's Sitel Corporation Experience 1995 - 1998
Job CoFounder, Managing Director CustomerServ
Industry Outsourcing/Offshoring
Experience
Star Contact 2004 - 2008
LiveBridge 1998 - 2000
SITEL Corporation 1995 - 1998
US West 1993 - 1995
Focus Designs August 1990 - June 1993
Skills
Account Management, Customer Satisfaction, Customer Service, Strategy, Outsourcing, Call Centers, B2B, CRM, Management, Call Center, Leadership, Entrepreneurship, E-commerce, Business Strategy, Selling, New Business Development, Business Development, Strategic Planning, Networking, BPO, Technical Support, Sales Process, Customer Experience, Human Resources, Sales Management, Sales, Help Desk Support, Wireless, Marketing, Contact Centers
Education
University of Colorado Boulder 1986 — 1990
B.S.
Universidad de Sevilla
Star Contact 2004 - 2008
LiveBridge 1998 - 2000
SITEL Corporation 1995 - 1998
US West 1993 - 1995
Focus Designs August 1990 - June 1993
Skills
Account Management, Customer Satisfaction, Customer Service, Strategy, Outsourcing, Call Centers, B2B, CRM, Management, Call Center, Leadership, Entrepreneurship, E-commerce, Business Strategy, Selling, New Business Development, Business Development, Strategic Planning, Networking, BPO, Technical Support, Sales Process, Customer Experience, Human Resources, Sales Management, Sales, Help Desk Support, Wireless, Marketing, Contact Centers
Education
University of Colorado Boulder 1986 — 1990
B.S.
Universidad de Sevilla
Duane Allen Duane Allen's Sitel Corporation Experience March 1998 - January 1999
Job Owner, Related Technologies
Industry Information Technology and Services
Experience
Related Technologies April 2004 - Present
TeleNet Inc February 2003 - October 2009
Telecom Professional Services January 1999 - January 2002
Sitel Corporation March 1998 - January 1999
Skills
Telecommunications, TCP/IP, Troubleshooting, Computer Hardware, Windows, Microsoft Office, Network Administration, Cisco Technologies, Microsoft Excel, VoIP, Unix, Routers, C++, Networking, IP, Project Management, Servers, Leadership, Call Center, Testing, Integration, Software Installation, Help Desk Support
Education
University of Maryland College Park 2002 — 2006
Information Systems Management
Career Development Institute 1991 — 1992
Electronic Computer Technology Certificate
Related Technologies April 2004 - Present
TeleNet Inc February 2003 - October 2009
Telecom Professional Services January 1999 - January 2002
Sitel Corporation March 1998 - January 1999
Skills
Telecommunications, TCP/IP, Troubleshooting, Computer Hardware, Windows, Microsoft Office, Network Administration, Cisco Technologies, Microsoft Excel, VoIP, Unix, Routers, C++, Networking, IP, Project Management, Servers, Leadership, Call Center, Testing, Integration, Software Installation, Help Desk Support
Education
University of Maryland College Park 2002 — 2006
Information Systems Management
Career Development Institute 1991 — 1992
Electronic Computer Technology Certificate
Scott Dorbert's Sitel Corporation Experience March 2005 - September 2005
Job Analytical Chemist at Foremost Farms
Industry Pharmaceuticals
Experience
Foremost Farms USA May 2013 - Present
OfficeMax July 2012 - Present
Mid-State Technical College August 2011 - May 2012
Advanced Fiberglass Technologies December 2008 - July 2009
Wausau Tile January 2007 - December 2007
Wisconsin Army National Guard December 2005 - April 2007
Dicks Sporting Goods September 2005 - November 2005
Sitel Corporation March 2005 - September 2005
Radio Shack November 2002 - February 2005
Skills
Inventory Management, Microsoft Office, Customer Service, Troubleshooting, Leadership, Team Leadership, Team Building, Management, Training, Computer Hardware, Microsoft Excel, PowerPoint, Windows 7, Process Improvement, Public Speaking, Microsoft Word, Research, Budgets, Teamwork
Education
University of Wisconsin Marshfield 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Water, Wetlands, and Marine Resources Management
Mid-State Technical College 2010 — 2012
Associates Degree, Applied Sciences
Marshfield High School 1999 — 2003
High School Diploma, 2003
Foremost Farms USA May 2013 - Present
OfficeMax July 2012 - Present
Mid-State Technical College August 2011 - May 2012
Advanced Fiberglass Technologies December 2008 - July 2009
Wausau Tile January 2007 - December 2007
Wisconsin Army National Guard December 2005 - April 2007
Dicks Sporting Goods September 2005 - November 2005
Sitel Corporation March 2005 - September 2005
Radio Shack November 2002 - February 2005
Skills
Inventory Management, Microsoft Office, Customer Service, Troubleshooting, Leadership, Team Leadership, Team Building, Management, Training, Computer Hardware, Microsoft Excel, PowerPoint, Windows 7, Process Improvement, Public Speaking, Microsoft Word, Research, Budgets, Teamwork
Education
University of Wisconsin Marshfield 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Water, Wetlands, and Marine Resources Management
Mid-State Technical College 2010 — 2012
Associates Degree, Applied Sciences
Marshfield High School 1999 — 2003
High School Diploma, 2003
Marcelle Kee Marcelle Kee's Sitel Corporation Experience January 2000 - January 2002
Job Owner at The Slocumb Group, LLC
Industry Human Resources
Experience
Iverify 2012 - Present
The Slocumb Group, LLC August 2011 - August 2012
Home February 2005 - August 2011
Convergys Customer Management Group, Incorporated January 2002 - February 2005
SITEL Corporation January 2000 - January 2002
Education
St. Andrews Parish HS
Talladega College
Bachelor of Arts (B.A.), Business Administration/Economics
Iverify 2012 - Present
The Slocumb Group, LLC August 2011 - August 2012
Home February 2005 - August 2011
Convergys Customer Management Group, Incorporated January 2002 - February 2005
SITEL Corporation January 2000 - January 2002
Education
St. Andrews Parish HS
Talladega College
Bachelor of Arts (B.A.), Business Administration/Economics
Cara Whitmire, PHR Cara Whitmire, PHR's Sitel Corporation Experience October 1997 - July 2000
Job Benefits Sr Analyst Nebraska Medicine
Industry Hospital & Health Care
Experience
Nebraska Medicine November 2012 - Present
SilverStone Group July 2000 - November 2012
SITEL Corporation October 1997 - July 2000
Skills
Benefits, Employee Benefits, HR Policies
Education
University of Arizona
Bachelor of Science, Business Administration, Human Resource Management
Nebraska Medicine November 2012 - Present
SilverStone Group July 2000 - November 2012
SITEL Corporation October 1997 - July 2000
Skills
Benefits, Employee Benefits, HR Policies
Education
University of Arizona
Bachelor of Science, Business Administration, Human Resource Management
Diane Stein's Sitel Corporation Experience 1994 - 2000
Job Director of Human Resources at Travel and Transport
Industry Leisure, Travel & Tourism
Experience
Travel and Transport February 2012 - Present
PayFlex Systems USA, Inc. July 2009 - March 2012
ConAgra Foods 2007 - 2008
GiftCertificates.com 2001 - 2002
TD Ameritrade 2000 - 2001
SITEL Corporation 1994 - 2000
AMRE, Inc. April 1990 - May 1994
Target January 1985 - April 1990
Skills
Employee Benefits, HRIS, Benefits Administration, PeopleSoft, Payroll, Temporary Placement, Training, Performance Management, Human Resources, Deferred Compensation, Employee Relations, Organizational..., Management, Budgets, Program Management, Incentive Programs, Integration, ADP Payroll, Legal Compliance, Sales, New Hire Orientations, Strategy, Analysis, Compensation & Benefit, EEO
Education
West Texas A&M University 1984 — 1989
BSBA, Finance, Marketing, Management
Texas Tech University 1987 — 1988
General Business Courses
Travel and Transport February 2012 - Present
PayFlex Systems USA, Inc. July 2009 - March 2012
ConAgra Foods 2007 - 2008
GiftCertificates.com 2001 - 2002
TD Ameritrade 2000 - 2001
SITEL Corporation 1994 - 2000
AMRE, Inc. April 1990 - May 1994
Target January 1985 - April 1990
Skills
Employee Benefits, HRIS, Benefits Administration, PeopleSoft, Payroll, Temporary Placement, Training, Performance Management, Human Resources, Deferred Compensation, Employee Relations, Organizational..., Management, Budgets, Program Management, Incentive Programs, Integration, ADP Payroll, Legal Compliance, Sales, New Hire Orientations, Strategy, Analysis, Compensation & Benefit, EEO
Education
West Texas A&M University 1984 — 1989
BSBA, Finance, Marketing, Management
Texas Tech University 1987 — 1988
General Business Courses
Samuel Richardson Samuel Richardson's Sitel Corporation Experience February 1996 - September 1997
Job Emeritus Senior Living Executive Director
Industry Marketing and Advertising
Experience
Brookdale Senior Living, (Formerly Emeritus Senior Living) September 2012 - Present
The Scooter Store January 2012 - Present
The Scooter Store February 2011 - January 2012
7 For All Mankind April 2010 - February 2011
Patriot Steel Erectors Inc May 2009 - November 2009
Under Armour February 2008 - May 2009
Bose Corporation October 2000 - September 2007
Bose Corporation October 1997 - October 2000
Sitel Corporation February 1996 - September 1997
Skills
Retail Management, Sales Management, Customer Service, Retail, Store Management, Sales, Sales Operations, Process Improvement, Team Management, Account Management, Cold Calling, Sales Process, Team Building, Sales Presentations, Leadership, Marketing, Training, Marketing Strategy, Strategic Planning, P, Key Account Management, Profit, Recruiting, Interviews, Merchandising, Operations Management, B2B, Inventory Control, Product Marketing, Coaching
Education
Tarleton State University 1994 — 1994
NA, Animal Science
Tarleton State University
Brookdale Senior Living, (Formerly Emeritus Senior Living) September 2012 - Present
The Scooter Store January 2012 - Present
The Scooter Store February 2011 - January 2012
7 For All Mankind April 2010 - February 2011
Patriot Steel Erectors Inc May 2009 - November 2009
Under Armour February 2008 - May 2009
Bose Corporation October 2000 - September 2007
Bose Corporation October 1997 - October 2000
Sitel Corporation February 1996 - September 1997
Skills
Retail Management, Sales Management, Customer Service, Retail, Store Management, Sales, Sales Operations, Process Improvement, Team Management, Account Management, Cold Calling, Sales Process, Team Building, Sales Presentations, Leadership, Marketing, Training, Marketing Strategy, Strategic Planning, P, Key Account Management, Profit, Recruiting, Interviews, Merchandising, Operations Management, B2B, Inventory Control, Product Marketing, Coaching
Education
Tarleton State University 1994 — 1994
NA, Animal Science
Tarleton State University
Kip King Kip King's Sitel Corporation Experience November 2002 - November 2010
Job L2 specialist at CoSentry
Industry Information Technology and Services
Experience
CoSentry November 2013 - Present
CoSentry July 2013 - Present
SITEL Corporation November 2002 - November 2010
SITEL Corporation January 2001 - November 2002
SITEL Corporation June 1998 - January 2001
Sitel Corporation December 1996 - June 1998
Skills
Windows, Servers, Active Directory, Troubleshooting, Service Desk, Hardware, Problem Solving, Testing, Operating Systems, Call Center, Computer Hardware, Deployment, Laptops, Administration, Security, Inventory Management, Software Installation, Printers, XP, Windows Server 2003, Data Center, Antivirus, DHCP, Backup Exec, DNS, Windows Server, HP, System Administration, IIS, Call Centers, VMware, Microsoft Exchange, Technical Support, VPN, Citrix, Help Desk Support, Telecommunications, Switches, IT Operations
Education
Metropolitan Community College
CoSentry November 2013 - Present
CoSentry July 2013 - Present
SITEL Corporation November 2002 - November 2010
SITEL Corporation January 2001 - November 2002
SITEL Corporation June 1998 - January 2001
Sitel Corporation December 1996 - June 1998
Skills
Windows, Servers, Active Directory, Troubleshooting, Service Desk, Hardware, Problem Solving, Testing, Operating Systems, Call Center, Computer Hardware, Deployment, Laptops, Administration, Security, Inventory Management, Software Installation, Printers, XP, Windows Server 2003, Data Center, Antivirus, DHCP, Backup Exec, DNS, Windows Server, HP, System Administration, IIS, Call Centers, VMware, Microsoft Exchange, Technical Support, VPN, Citrix, Help Desk Support, Telecommunications, Switches, IT Operations
Education
Metropolitan Community College
Melanie Pohancsek Melanie Pohancsek's Sitel Corporation Experience August 2003 - April 2013
Job Debt Counselor
Industry Financial Services
Experience
Admin Recovery October 2014 - Present
American Coradius International, LLC (ACI) April 2013 - October 2014
Sitel Corporation August 2003 - April 2013
Skills
Call Centers, Customer Experience, Financial Services, Team Leadership, Customer Service, Process Improvement, Time Management, Vendor Management, Credit, Leadership, Service Delivery, Management, Team Management, Business Analysis, Analysis, Microsoft Office, Operations Management, Risk Management, Team Building
Education
State University of New York College at Buffalo 2002 — 2003
Social Sciences
Buffalo Academy for the Visual and Performing Arts 1995 — 2002
Regents diploma, Honor Roll graduate, Communication and Media Studies, Theatre Arts, 5-12
Admin Recovery October 2014 - Present
American Coradius International, LLC (ACI) April 2013 - October 2014
Sitel Corporation August 2003 - April 2013
Skills
Call Centers, Customer Experience, Financial Services, Team Leadership, Customer Service, Process Improvement, Time Management, Vendor Management, Credit, Leadership, Service Delivery, Management, Team Management, Business Analysis, Analysis, Microsoft Office, Operations Management, Risk Management, Team Building
Education
State University of New York College at Buffalo 2002 — 2003
Social Sciences
Buffalo Academy for the Visual and Performing Arts 1995 — 2002
Regents diploma, Honor Roll graduate, Communication and Media Studies, Theatre Arts, 5-12
Greg Eckstrom Greg Eckstrom's Sitel Corporation Experience August 2006 - May 2008
Job Application Developer at Lincoln Financial Group
Industry Information Technology and Services
Experience
Lincoln Financial Group May 2015 - Present
MACC July 2012 - Present
Mutual of Omaha May 2008 - April 2012
Sitel Corporation August 2006 - May 2008
Convergys Corporation August 1999 - August 2006
GJX Inc January 1990 - January 1999
Skills
Management, Call Center, Business Analysis, SDLC, Visio, Requirements Analysis, Systems Analysis, Business Process, Software Documentation, Process Improvement, Business Process..., Programmer Analyst, Customer Service, Customer Support, Testing, Requirements Gathering, Creating Specifications, User Documentation, Communication Skills, Technical Proficiency, Data Feeds, GUI development, Borland Delphi, Program Management, Visual Basic, Microsoft SQL Server, COBOL, Troubleshooting, Call Centers
Education
Creighton Institute for Information Technology and Management 1999 — 1999
Certificate, Client/Server Program
University of Nebraska at Omaha 1977 — 1982
Bachelor of Science, Business Administration
Metropolitan Community College
Lincoln Financial Group May 2015 - Present
MACC July 2012 - Present
Mutual of Omaha May 2008 - April 2012
Sitel Corporation August 2006 - May 2008
Convergys Corporation August 1999 - August 2006
GJX Inc January 1990 - January 1999
Skills
Management, Call Center, Business Analysis, SDLC, Visio, Requirements Analysis, Systems Analysis, Business Process, Software Documentation, Process Improvement, Business Process..., Programmer Analyst, Customer Service, Customer Support, Testing, Requirements Gathering, Creating Specifications, User Documentation, Communication Skills, Technical Proficiency, Data Feeds, GUI development, Borland Delphi, Program Management, Visual Basic, Microsoft SQL Server, COBOL, Troubleshooting, Call Centers
Education
Creighton Institute for Information Technology and Management 1999 — 1999
Certificate, Client/Server Program
University of Nebraska at Omaha 1977 — 1982
Bachelor of Science, Business Administration
Metropolitan Community College
Colleen McDonough - Slawsky, PMP Colleen McDonough - Slawsky, PMP's Sitel Corporation Experience 2000 - 2005
Job Principal at Sierra Systems
Industry Information Technology and Services
Experience
Sierra Systems March 2008 - Present
CBV Collections February 2006 - February 2008
CBV Collection Services Ltd 2006 - 2008
SITEL Corporation 2000 - 2005
Canadian Niagara Hotels 1999 - 2002
IBM Global Services 1995 - 1999
Skills
IT Service Management, ITIL Certified, IT Management, COBIT, IT Operations, Business Process, IT Strategy, ITIL, Project Portfolio..., PMO, Solution Architecture, SDLC, Governance, Business Process..., Enterprise Architecture, Business Analysis, Requirements Analysis
Education
University of Alberta 1986 — 1989
St. Frances Xavier High School
Sierra Systems March 2008 - Present
CBV Collections February 2006 - February 2008
CBV Collection Services Ltd 2006 - 2008
SITEL Corporation 2000 - 2005
Canadian Niagara Hotels 1999 - 2002
IBM Global Services 1995 - 1999
Skills
IT Service Management, ITIL Certified, IT Management, COBIT, IT Operations, Business Process, IT Strategy, ITIL, Project Portfolio..., PMO, Solution Architecture, SDLC, Governance, Business Process..., Enterprise Architecture, Business Analysis, Requirements Analysis
Education
University of Alberta 1986 — 1989
St. Frances Xavier High School
Jordon Wheeler Jordon Wheeler's Sitel Corporation Experience February 1995 - March 2003
Job CEO at The Jordon Wheeler Group
Industry Real Estate
Experience
The Jordon Wheeler Group November 2009 - Present
Virtuosity Enterprises LLC November 2006 - December 2009
Northside Hospital October 2004 - September 2008
SITEL Corporation February 1995 - March 2003
Integratech 1991 - 1996
Greenville Symphony March 1987 - May 1989
Skills
Certified REO Specialist, Certified Housing..., Certified HUD Selling..., Real Estate, Investment Properties, Property Management, Foreclosures, REO, Relocation, Selling, Listings, Referrals, Property, Sellers, New Home Sales, First Time Home Buyers, Buyer Representation, Real Estate Development, Marketing, Customer Service, Real Property, Credit, Residential Homes, Short Sales, HUD, Commercial Real Estate, Luxury, Sales
Education
University of Georgia - Terry College of Business 1986 — 1988
BBA, Finance
Indiana University Bloomington 1984 — 1986
Music, Business
The Jordon Wheeler Group November 2009 - Present
Virtuosity Enterprises LLC November 2006 - December 2009
Northside Hospital October 2004 - September 2008
SITEL Corporation February 1995 - March 2003
Integratech 1991 - 1996
Greenville Symphony March 1987 - May 1989
Skills
Certified REO Specialist, Certified Housing..., Certified HUD Selling..., Real Estate, Investment Properties, Property Management, Foreclosures, REO, Relocation, Selling, Listings, Referrals, Property, Sellers, New Home Sales, First Time Home Buyers, Buyer Representation, Real Estate Development, Marketing, Customer Service, Real Property, Credit, Residential Homes, Short Sales, HUD, Commercial Real Estate, Luxury, Sales
Education
University of Georgia - Terry College of Business 1986 — 1988
BBA, Finance
Indiana University Bloomington 1984 — 1986
Music, Business
Stephanie D. Burrus's Sitel Corporation Experience September 2009 - January 2010
Job Seeking Employment
Industry Staffing and Recruiting
Experience
Robert Half March 2014 - July 2014
Youth Villages April 2011 - March 2013
Sitel Corporation September 2009 - January 2010
American Home Shield January 2006 - May 2008
Union Planters Bank January 1999 - April 2001
Skills
Customer Service, Sales, Microsoft Office, Data Entry, Microsoft Excel, Research, PowerPoint, Microsoft Word, Outlook, Training, Leadership, Process Improvement, Public Speaking, Time Management, Call Centers, Insurance, Teamwork, Payroll, Administrative..., Team Building, Invoicing
Education
Remington College-Memphis Campus 2010 — 2010
Diploma, Medical Billing & Coding
Robert Half March 2014 - July 2014
Youth Villages April 2011 - March 2013
Sitel Corporation September 2009 - January 2010
American Home Shield January 2006 - May 2008
Union Planters Bank January 1999 - April 2001
Skills
Customer Service, Sales, Microsoft Office, Data Entry, Microsoft Excel, Research, PowerPoint, Microsoft Word, Outlook, Training, Leadership, Process Improvement, Public Speaking, Time Management, Call Centers, Insurance, Teamwork, Payroll, Administrative..., Team Building, Invoicing
Education
Remington College-Memphis Campus 2010 — 2010
Diploma, Medical Billing & Coding
Aaron C. Fischer's Sitel Corporation Experience January 1995 - February 2004
Job Senior Director, Sales & Client Services for SYKES Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes March 2004 - Present
SITEL Corporation January 1995 - February 2004
Skills
Business Development, Sales, Contract Negotiation, Procurement, BPO, Call Center, Outsourcing, Customer Experience, Workforce Management, Account Management, Vendor Management, CRM, Contact Centers, Lead Generation, Customer Satisfaction, Operations Management, Telemarketing, Customer Retention, Inbound Marketing, Process Improvement, Consulting, Call Centers, Leadership, Key Account Management, Sales Process, New Business Development, Business, Project Planning, Executive Management, Six Sigma, Strategy, Financial Services, Offshoring
Education
The University of Kansas 1990 — 1994
Bachelor of Science (B.S.), Journalism
Sykes March 2004 - Present
SITEL Corporation January 1995 - February 2004
Skills
Business Development, Sales, Contract Negotiation, Procurement, BPO, Call Center, Outsourcing, Customer Experience, Workforce Management, Account Management, Vendor Management, CRM, Contact Centers, Lead Generation, Customer Satisfaction, Operations Management, Telemarketing, Customer Retention, Inbound Marketing, Process Improvement, Consulting, Call Centers, Leadership, Key Account Management, Sales Process, New Business Development, Business, Project Planning, Executive Management, Six Sigma, Strategy, Financial Services, Offshoring
Education
The University of Kansas 1990 — 1994
Bachelor of Science (B.S.), Journalism
Jon Sipole Jon Sipole's Sitel Corporation Experience April 2005 - August 2006
Job Client Services Manager at Total Marketing Concepts
Industry Executive Office
Experience
Hillsboro Community College September 2014 - November 2014
APAC Customer Services July 2013 - September 2013
Insphere Insurance Solutions January 2008 - 2011
CareCore National November 2006 - August 2007
SITEL CORPORATION April 2005 - August 2006
CIVIC DEVELOPMENT GROUP August 2001 - March 2005
AUSDALL & FARRAR, INC March 2000 - August 2001
TRANSCOM USA September 1997 - March 2000
UNITED STATES POST OFFICE May 1982 - September 1997
Skills
Telemarketing, Customer Service, Customer Relations, Coaching, Quality Assurance, Budgeting, Scheduling, Insurance, Forecasting, Telecommunications, Office Equipment, Counseling, Call Center, Operations Management, Workforce Management, Customer Satisfaction, Customer Experience, Vendor Management, Performance Management, Budgets, Process Improvement, Call Centers, Training, CRM, Leadership, Business Development, Account Management, Recruiting, Management, Marketing, Team Building, Customer Retention, Strategic Planning, Analysis, Selling, Human Resources, Retail, B2B, Finance, Hiring, Employee Benefits, Employee Training, Team Leadership, Cold Calling, Sales Operations, Direct Sales, Sales Management, Sales
Education
Lincoln Land Community College 1976 — 1979
2 years, Business Management
Lincoln Land Community College 1976 — 1979
2 years, Business Management
Hillsboro Community College September 2014 - November 2014
APAC Customer Services July 2013 - September 2013
Insphere Insurance Solutions January 2008 - 2011
CareCore National November 2006 - August 2007
SITEL CORPORATION April 2005 - August 2006
CIVIC DEVELOPMENT GROUP August 2001 - March 2005
AUSDALL & FARRAR, INC March 2000 - August 2001
TRANSCOM USA September 1997 - March 2000
UNITED STATES POST OFFICE May 1982 - September 1997
Skills
Telemarketing, Customer Service, Customer Relations, Coaching, Quality Assurance, Budgeting, Scheduling, Insurance, Forecasting, Telecommunications, Office Equipment, Counseling, Call Center, Operations Management, Workforce Management, Customer Satisfaction, Customer Experience, Vendor Management, Performance Management, Budgets, Process Improvement, Call Centers, Training, CRM, Leadership, Business Development, Account Management, Recruiting, Management, Marketing, Team Building, Customer Retention, Strategic Planning, Analysis, Selling, Human Resources, Retail, B2B, Finance, Hiring, Employee Benefits, Employee Training, Team Leadership, Cold Calling, Sales Operations, Direct Sales, Sales Management, Sales
Education
Lincoln Land Community College 1976 — 1979
2 years, Business Management
Lincoln Land Community College 1976 — 1979
2 years, Business Management
Rod Fincher Rod Fincher's Sitel Corporation Experience 2005 - 2008
Job Lead Analyst, Business Operations at DIRECTV
Industry Telecommunications
Experience
DIRECTV October 2008 - Present
SITEL Corporation 2005 - 2008
SITEL Corporation 2001 - 2004
Best Buy 1995 - 2001
Skills
Troubleshooting, Human Resources, Quality Assurance, Business Intelligence, Visio, Training, Technical Support, Vendor Management, Business Analysis, SDLC, Customer Experience, Data Warehousing
Education
The University of Montana 1988 — 1991
Montana State University-Bozeman 1987 — 1988
DIRECTV October 2008 - Present
SITEL Corporation 2005 - 2008
SITEL Corporation 2001 - 2004
Best Buy 1995 - 2001
Skills
Troubleshooting, Human Resources, Quality Assurance, Business Intelligence, Visio, Training, Technical Support, Vendor Management, Business Analysis, SDLC, Customer Experience, Data Warehousing
Education
The University of Montana 1988 — 1991
Montana State University-Bozeman 1987 — 1988
John Limbach John Limbach's Sitel Corporation Experience 1993 - 1998
Job AT&T Account Lead
Industry Telecommunications
Experience
AT&T September 2011 - Present
AT&T May 2002 - September 2011
AT&T October 1998 - May 2002
SITEL Corporation 1993 - 1998
Skills
Managed Services, Unified Communications, Voice and Data Services, Cloud-based, Hosting Services, Wireless Applications, Sales, Telecommunications, Management, Wireless, Co-location, Customer Satisfaction, Data Center, Sales Operations, Solution Selling, Telephony, Disaster Recovery, SIP Trunking, Call Centers, MPLS, VoIP, Direct Sales, Account Management, Selling, Cisco Technologies
Education
Metropolitan Community College
Associates Degree, Business Management
AT&T September 2011 - Present
AT&T May 2002 - September 2011
AT&T October 1998 - May 2002
SITEL Corporation 1993 - 1998
Skills
Managed Services, Unified Communications, Voice and Data Services, Cloud-based, Hosting Services, Wireless Applications, Sales, Telecommunications, Management, Wireless, Co-location, Customer Satisfaction, Data Center, Sales Operations, Solution Selling, Telephony, Disaster Recovery, SIP Trunking, Call Centers, MPLS, VoIP, Direct Sales, Account Management, Selling, Cisco Technologies
Education
Metropolitan Community College
Associates Degree, Business Management
Donna Tran Donna Tran's Sitel Corporation Experience May 2000 - August 2000
Job Cashier at HyVee
Industry Banking
Experience
Hy-Vee June 2011 - Present
Wells Fargo October 2007 - June 2008
Fairbanks ISD September 2006 - July 2007
Wells Fargo February 2006 - August 2006
American Home Shield May 2001 - August 2001
Sitel Corporation May 2000 - August 2000
Skills
Communications, Creative Problem Solving, Self Driven, Time Management, Customer Service, Public Relations, Call Centers, Banking, Event Planning, Social Media, Team-oriented, Goal Oriented, Social Media Marketing, Critical Thinking, Insurance, PowerPoint, Teamwork, Advertising, Building Relationships, Leadership, Marketing Communications, Credit Cards, Microsoft Excel
Education
University of Iowa 1999 — 2004
BA, Classics/English
Carroll High School 1996 — 1999
Diploma
Hy-Vee June 2011 - Present
Wells Fargo October 2007 - June 2008
Fairbanks ISD September 2006 - July 2007
Wells Fargo February 2006 - August 2006
American Home Shield May 2001 - August 2001
Sitel Corporation May 2000 - August 2000
Skills
Communications, Creative Problem Solving, Self Driven, Time Management, Customer Service, Public Relations, Call Centers, Banking, Event Planning, Social Media, Team-oriented, Goal Oriented, Social Media Marketing, Critical Thinking, Insurance, PowerPoint, Teamwork, Advertising, Building Relationships, Leadership, Marketing Communications, Credit Cards, Microsoft Excel
Education
University of Iowa 1999 — 2004
BA, Classics/English
Carroll High School 1996 — 1999
Diploma
Daniel Fiordo Daniel Fiordo's Sitel Corporation Experience March 2009 - December 2010
Job at
Industry Telecommunications
Experience
Accredo - An Express Scripts Company April 2014 - Present
Verizon Wireless August 2011 - April 2014
Bairel Automotive January 2011 - June 2011
Sitel Corporation March 2009 - December 2010
Skills
Microsoft Office, Communication, Microsoft Excel, Microsoft Word, Customer Satisfaction, Customer Service, Troubleshooting, Technical Support, Customer Retention, Customer Experience, Call Center, Outlook, Telecommunications, Data Entry, BMC Remedy, Computer Hardware
Education
Keystone College 2004 — 2009
Bachelor of Science Degree, Sports and Rec Management
Haverling Highschool 1993 — 2004
regents diploma, Liberal Arts and Sciences/Liberal Studies
Accredo - An Express Scripts Company April 2014 - Present
Verizon Wireless August 2011 - April 2014
Bairel Automotive January 2011 - June 2011
Sitel Corporation March 2009 - December 2010
Skills
Microsoft Office, Communication, Microsoft Excel, Microsoft Word, Customer Satisfaction, Customer Service, Troubleshooting, Technical Support, Customer Retention, Customer Experience, Call Center, Outlook, Telecommunications, Data Entry, BMC Remedy, Computer Hardware
Education
Keystone College 2004 — 2009
Bachelor of Science Degree, Sports and Rec Management
Haverling Highschool 1993 — 2004
regents diploma, Liberal Arts and Sciences/Liberal Studies
Chanawee Prinyarux Chanawee Prinyarux's Sitel Corporation Experience October 2000 - March 2007
Job ETL Developer II at The University of Kansas Hospital
Industry Information Technology and Services
Experience
The University of Kansas Hospital May 2014 - Present
University of Kansas Medical Center April 2007 - May 2014
UNIVERSITY OF KANSAS SCHOOL OF NURSING, Kansas City, KS, USA October 2003 - May 2014
Sitel Corporation October 2000 - March 2007
Bumrungrad Hospital November 1997 - June 2000
Skills
Databases, Microsoft SQL Server, Business Intelligence, SQL, Access, Data Analysis, Data Warehousing, Oracle, Integration, Unix, Software Development, Epic - Clarity, MicroStrategy, QlikView Development
Education
University of Kansas 2011 — 2014
Master of Science (MSc), Health Informatics
Monash University 1993 — 1997
BComp, Software Development & Computer Technology
The University of Kansas Hospital May 2014 - Present
University of Kansas Medical Center April 2007 - May 2014
UNIVERSITY OF KANSAS SCHOOL OF NURSING, Kansas City, KS, USA October 2003 - May 2014
Sitel Corporation October 2000 - March 2007
Bumrungrad Hospital November 1997 - June 2000
Skills
Databases, Microsoft SQL Server, Business Intelligence, SQL, Access, Data Analysis, Data Warehousing, Oracle, Integration, Unix, Software Development, Epic - Clarity, MicroStrategy, QlikView Development
Education
University of Kansas 2011 — 2014
Master of Science (MSc), Health Informatics
Monash University 1993 — 1997
BComp, Software Development & Computer Technology
Justin Newton Justin Newton's Sitel Corporation Experience November 2004 - July 2008
Job Administrative Professional
Industry Automotive
Experience
Kenco Group August 2014 - September 2014
Universal Resort Exchange November 2013 - July 2014
Enterprise Holdings 2011 - 2013
Sitel Corporation November 2004 - July 2008
Skills
Customer Service, Sales Operations, Financial Accounting, Inventory Management, Sales, Administrative..., Cold Calling, Office Management, Selling, Customer Satisfaction, Customer Retention, Insurance, Employee Relations, Management, Leadership, Account Management
Education
South University-Savannah Online 2010 — 2015
Bachelor's degree, Banking, Corporate, Finance, and Securities Law
Robert W Groves High 2002 — 2005
High School, General
Kenco Group August 2014 - September 2014
Universal Resort Exchange November 2013 - July 2014
Enterprise Holdings 2011 - 2013
Sitel Corporation November 2004 - July 2008
Skills
Customer Service, Sales Operations, Financial Accounting, Inventory Management, Sales, Administrative..., Cold Calling, Office Management, Selling, Customer Satisfaction, Customer Retention, Insurance, Employee Relations, Management, Leadership, Account Management
Education
South University-Savannah Online 2010 — 2015
Bachelor's degree, Banking, Corporate, Finance, and Securities Law
Robert W Groves High 2002 — 2005
High School, General
Wes Johnston Wes Johnston's Sitel Corporation Experience 2001 - 2004
Job Managing Director, The Gores Group
Industry Venture Capital & Private Equity
Experience
Global Serve December 2013 - Present
The Gores Group December 2013 - Present
BatBlue May 2013 - Present
Dimension Data (member NTT Holdings) August 2004 - April 2013
SITEL Corporation 2001 - 2004
USi (now AT&T Managed Services) 1998 - 2001
Price Waterhouse Management Consultants 1997 - 1998
Skills
Cloud Computing, SaaS, CRM, Outsourcing, Strategy, Integration, Data Center, ERP, BPO, Managed Services, Professional Services, Solution Selling, Unified Communications, IT Service Management, Go-to-market Strategy, Sales, Strategic Partnerships, Networking, Operations Management, Product Marketing, Enterprise Software, Consulting, Sales Management
Education
Princeton University 1983 — 1987
Economics, Econometrics
George Mason University - School of Management 1993 — 1995
Executive MBA
Oxford University 1994 — 1994
2 week study abroad, International Business
Global Serve December 2013 - Present
The Gores Group December 2013 - Present
BatBlue May 2013 - Present
Dimension Data (member NTT Holdings) August 2004 - April 2013
SITEL Corporation 2001 - 2004
USi (now AT&T Managed Services) 1998 - 2001
Price Waterhouse Management Consultants 1997 - 1998
Skills
Cloud Computing, SaaS, CRM, Outsourcing, Strategy, Integration, Data Center, ERP, BPO, Managed Services, Professional Services, Solution Selling, Unified Communications, IT Service Management, Go-to-market Strategy, Sales, Strategic Partnerships, Networking, Operations Management, Product Marketing, Enterprise Software, Consulting, Sales Management
Education
Princeton University 1983 — 1987
Economics, Econometrics
George Mason University - School of Management 1993 — 1995
Executive MBA
Oxford University 1994 — 1994
2 week study abroad, International Business
Marjorie Taylor Marjorie Taylor's Sitel Corporation Experience January 2000 - January 2006
Job Administration Assistant
Industry Public Relations and Communications
Experience
Multnomah County Health Department May 2014 - Present
Airport Terminal Services February 2014 - Present
American InterContinental University October 2011 - March 2013
Xerox Services February 2010 - October 2011
Affiliated Computer Services, Inc January 2010 - January 2011
The AIA Affinity Group and Insurance Wholesalers January 2006 - January 2010
SITEL Corporation January 2000 - January 2006
Proctor and Gamble January 1996 - January 2000
Skills
Customer Service, Employee Benefits, Call Center, Microsoft Office, Insurance, Team Building, BPO, Health Insurance, Process Improvement, Strategic Planning, Project Management, Microsoft Excel, Business Analysis, Team Leadership, Training, Account Management, Windows, Recruiting, Management, Coaching
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Management
Linfield College 1978 — 1980
none
Multnomah County Health Department May 2014 - Present
Airport Terminal Services February 2014 - Present
American InterContinental University October 2011 - March 2013
Xerox Services February 2010 - October 2011
Affiliated Computer Services, Inc January 2010 - January 2011
The AIA Affinity Group and Insurance Wholesalers January 2006 - January 2010
SITEL Corporation January 2000 - January 2006
Proctor and Gamble January 1996 - January 2000
Skills
Customer Service, Employee Benefits, Call Center, Microsoft Office, Insurance, Team Building, BPO, Health Insurance, Process Improvement, Strategic Planning, Project Management, Microsoft Excel, Business Analysis, Team Leadership, Training, Account Management, Windows, Recruiting, Management, Coaching
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Management
Linfield College 1978 — 1980
none
Lindsey Logsdon Lindsey Logsdon's Sitel Corporation Experience July 2002 - December 2003
Job Help Desk Analyst / NOC Support Technician
Industry Information Technology and Services
Experience
INOC LLC October 2012 - Present
PDS February 2005 - September 2012
EB Games October 2004 - March 2007
Sitel Corporation July 2002 - December 2003
First Madco, Inc. DBA Rocky Rococo August 1999 - September 2002
Skills
Computer Hardware, Troubleshooting, Networking, Operating Systems, Microsoft Office, Hardware, Software, Help Desk Support, Technical Support, Call Center, XP, Customer Satisfaction, Software Documentation, Access, SharePoint, Network Security, VPN, Switches, Windows XP, Call Centers
Education
CBT Direct Online Courses 2005 — 2009
IT
Madison Area Technical College 2001 — 2002
CIS - Mainframe Programmer/Analyst, CIS - Mainframe Programmer/Analyst
INOC LLC October 2012 - Present
PDS February 2005 - September 2012
EB Games October 2004 - March 2007
Sitel Corporation July 2002 - December 2003
First Madco, Inc. DBA Rocky Rococo August 1999 - September 2002
Skills
Computer Hardware, Troubleshooting, Networking, Operating Systems, Microsoft Office, Hardware, Software, Help Desk Support, Technical Support, Call Center, XP, Customer Satisfaction, Software Documentation, Access, SharePoint, Network Security, VPN, Switches, Windows XP, Call Centers
Education
CBT Direct Online Courses 2005 — 2009
IT
Madison Area Technical College 2001 — 2002
CIS - Mainframe Programmer/Analyst, CIS - Mainframe Programmer/Analyst
Dan R. Kastner Dan R. Kastner's Sitel Corporation Experience February 1999 - March 2000
Job at Investigative Solutions of KC
Industry Security and Investigations
Experience
Claims Bureau USA June 2007 - Present
Investigative Solutions of KC June 1995 - Present
Whelan Security March 2004 - June 2007
Allied Security February 2003 - March 2004
Action Investigations January 2002 - February 2003
Kansas City Agency March 2000 - January 2002
Sitel Corporation February 1999 - March 2000
Ree's Contract Service October 1995 - February 1999
Interstate Reporting Co., Inc. June 1994 - October 1995
Jetz Service Company April 1992 - February 1994
Skills
Internal Investigations
Education
University of Central Missouri 1978 — 1980
Aviation Safety Minor: Safety/Security
Claims Bureau USA June 2007 - Present
Investigative Solutions of KC June 1995 - Present
Whelan Security March 2004 - June 2007
Allied Security February 2003 - March 2004
Action Investigations January 2002 - February 2003
Kansas City Agency March 2000 - January 2002
Sitel Corporation February 1999 - March 2000
Ree's Contract Service October 1995 - February 1999
Interstate Reporting Co., Inc. June 1994 - October 1995
Jetz Service Company April 1992 - February 1994
Skills
Internal Investigations
Education
University of Central Missouri 1978 — 1980
Aviation Safety Minor: Safety/Security
Aleta Ingram Aleta Ingram's Sitel Corporation Experience September 2005 - October 2009
Job Administrator at TN Shelby County Child Support Services
Industry Government Administration
Experience
TN - Shelby County Child Support Services March 2013 - Present
Pfizer October 2012 - March 2013
Technicolor HES June 2011 - December 2012
Accredo Health Group, Inc October 2009 - July 2010
SITEL CORPORATION September 2005 - October 2009
FRIENDS FOR LIFE CORP September 2002 - July 2005
METROPOLITAN INTER-FAITH ASSOCIATION November 1999 - July 2002
Allen, Inc November 1995 - October 1999
FAITH HOUSE WOMEN SHELTER July 1986 - September 1995
Skills
Training, Leadership, Data Entry, Human Resources, Payroll, Program Management, Management, Process Scheduler, Budgets, Time Management, Customer Service, Analysis, Invoicing, Accounts Payable, Customer Satisfaction
Education
Walden University 2010 — 2012
B.S
University of Louisiana at Lafayette 1986 — 1991
BS
TN - Shelby County Child Support Services March 2013 - Present
Pfizer October 2012 - March 2013
Technicolor HES June 2011 - December 2012
Accredo Health Group, Inc October 2009 - July 2010
SITEL CORPORATION September 2005 - October 2009
FRIENDS FOR LIFE CORP September 2002 - July 2005
METROPOLITAN INTER-FAITH ASSOCIATION November 1999 - July 2002
Allen, Inc November 1995 - October 1999
FAITH HOUSE WOMEN SHELTER July 1986 - September 1995
Skills
Training, Leadership, Data Entry, Human Resources, Payroll, Program Management, Management, Process Scheduler, Budgets, Time Management, Customer Service, Analysis, Invoicing, Accounts Payable, Customer Satisfaction
Education
Walden University 2010 — 2012
B.S
University of Louisiana at Lafayette 1986 — 1991
BS
Karine Naja Ajam's Sitel Corporation Experience December 2000 - September 2005
Job Operations Manager at Yellow Pages Group / Groupe Pages Jaunes – Canada
Industry Consumer Services
Experience
Yellow Pages / Pages Jaunes – Canada March 2015 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada July 2012 - March 2015
Philips Lifeline September 2005 - February 2012
Sitel Corporation December 2000 - September 2005
YMCA Montreal March 2002 - June 2004
Skills
Hiring, Performance Management, Budgeting, Scheduling, Interviewing, Operations Management, Project Coordination, Forecasting, Training Delivery, Business Process..., Process Scheduler, Interviews, Leadership, Call Centers, Management, Training, Recruiting, Budgets, Sales, Customer Service, Coaching, Team Building, Team Leadership
Education
Université du Québec à Montréal 2012 — 2015
Bachelor's, Human Resources Management
international Customer Management Institute 2011 — 2011
Forecasting and scheduling, Certificate
Université du Québec à Montréal 2007 — 2011
Bachelor's, Business Administration
Contact Professionals Alliance 2010 — 2010
Foundation of Call Center Management, Certificate
MICA 2007 — 2007
Coaching for Impact, Certificate
Yellow Pages / Pages Jaunes – Canada March 2015 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada July 2012 - March 2015
Philips Lifeline September 2005 - February 2012
Sitel Corporation December 2000 - September 2005
YMCA Montreal March 2002 - June 2004
Skills
Hiring, Performance Management, Budgeting, Scheduling, Interviewing, Operations Management, Project Coordination, Forecasting, Training Delivery, Business Process..., Process Scheduler, Interviews, Leadership, Call Centers, Management, Training, Recruiting, Budgets, Sales, Customer Service, Coaching, Team Building, Team Leadership
Education
Université du Québec à Montréal 2012 — 2015
Bachelor's, Human Resources Management
international Customer Management Institute 2011 — 2011
Forecasting and scheduling, Certificate
Université du Québec à Montréal 2007 — 2011
Bachelor's, Business Administration
Contact Professionals Alliance 2010 — 2010
Foundation of Call Center Management, Certificate
MICA 2007 — 2007
Coaching for Impact, Certificate
Andrew Kokes's Sitel Corporation Experience January 2003 - January 2007
Job
Industry Outsourcing/Offshoring
Experience
Hinduja Global Solutions November 2014 - Present
Sitel December 2010 - November 2014
Sitel (post merger with ClientLogic) September 2007 - December 2010
Sitel (post merger with ClientLogic) January 2007 - September 2007
SITEL Corporation January 2003 - January 2007
SITEL Corporation September 1997 - January 2003
New Horizons January 1996 - September 1997
Skills
Marketing, Strategy, Digital Marketing, Customer Experience, Outsourcing, Product Management, CRM, Lead Generation, BPO, Business Development, Leadership, Management, Process Improvement, Contact Centers, Call Center, B2B, Sales Operations, Microsoft Excel, Customer Satisfaction, Offshoring, Team Management, Customer Retention, Microsoft Word, Sales, Team Leadership, PowerPoint, Business Intelligence, Business Process..., Marketing Strategy, Solution Selling, New Business Development, Strategic Planning, Project Planning, Call Center Development, Customer Service, B2B Marketing, Team Building, Public Relations, Social Media Strategy, Global Sourcing, Offshore Outsourcing, Demand Generation, Online Lead Generation, Web Marketing Strategy, Marketing Communications, Marketing Budget, Social Media, Product Development, Marketing Mix, Call Centers
Education
Hastings College 1992 — 1996
BA
Hinduja Global Solutions November 2014 - Present
Sitel December 2010 - November 2014
Sitel (post merger with ClientLogic) September 2007 - December 2010
Sitel (post merger with ClientLogic) January 2007 - September 2007
SITEL Corporation January 2003 - January 2007
SITEL Corporation September 1997 - January 2003
New Horizons January 1996 - September 1997
Skills
Marketing, Strategy, Digital Marketing, Customer Experience, Outsourcing, Product Management, CRM, Lead Generation, BPO, Business Development, Leadership, Management, Process Improvement, Contact Centers, Call Center, B2B, Sales Operations, Microsoft Excel, Customer Satisfaction, Offshoring, Team Management, Customer Retention, Microsoft Word, Sales, Team Leadership, PowerPoint, Business Intelligence, Business Process..., Marketing Strategy, Solution Selling, New Business Development, Strategic Planning, Project Planning, Call Center Development, Customer Service, B2B Marketing, Team Building, Public Relations, Social Media Strategy, Global Sourcing, Offshore Outsourcing, Demand Generation, Online Lead Generation, Web Marketing Strategy, Marketing Communications, Marketing Budget, Social Media, Product Development, Marketing Mix, Call Centers
Education
Hastings College 1992 — 1996
BA
Jamie Story Jamie Story's Sitel Corporation Experience December 2004 - September 2005
Job Visual Artist Studio/Graphic
Industry Design
Experience
Jamie Story's Fine Art Paintings January 2010 - Present
Neverfail Group May 2009 - November 2009
Dell Inc. May 2006 - November 2007
Your Local City October 2005 - April 2006
Sitel Corporation December 2004 - September 2005
Halina - Andre Ltd. August 2002 - June 2004
Skills
Visual Communication, Graphic Design, Web Design, Adobe Creative Suite, Photoshop, Texture Painting, Illustrator, Social Media, Corporate Identity, Digital Photography, Online Advertising, Acrylic Painting, InDesign, Digital Painting, Promotional Design, Online Marketing, Fine Art Photography, Digital Matte Painting, Visual Arts, Editorial Illustrations, Customer Experience, Mind Mapping, Crowdsourcing, Fine Art, Screen Printing, Creative Problem Solving, Marketing Communications, Contemporary Art, Idea Generation, Merchant Services, Development Of..., Typography, Microsoft Office, Drawing, Microsoft Excel, Microsoft Word, PowerPoint
Education
Texas State University-San Marcos 2009 — 2013
Communication Design and Photography
Jamie Story's Fine Art Paintings January 2010 - Present
Neverfail Group May 2009 - November 2009
Dell Inc. May 2006 - November 2007
Your Local City October 2005 - April 2006
Sitel Corporation December 2004 - September 2005
Halina - Andre Ltd. August 2002 - June 2004
Skills
Visual Communication, Graphic Design, Web Design, Adobe Creative Suite, Photoshop, Texture Painting, Illustrator, Social Media, Corporate Identity, Digital Photography, Online Advertising, Acrylic Painting, InDesign, Digital Painting, Promotional Design, Online Marketing, Fine Art Photography, Digital Matte Painting, Visual Arts, Editorial Illustrations, Customer Experience, Mind Mapping, Crowdsourcing, Fine Art, Screen Printing, Creative Problem Solving, Marketing Communications, Contemporary Art, Idea Generation, Merchant Services, Development Of..., Typography, Microsoft Office, Drawing, Microsoft Excel, Microsoft Word, PowerPoint
Education
Texas State University-San Marcos 2009 — 2013
Communication Design and Photography
Ofelia Adame Williams's Sitel Corporation Experience March 2009 - February 2010
Job Independent Music Professional
Industry Music
Experience
First Investors Financial Services August 2011 - Present
Houston Grand Opera August 2007 - Present
Sitel Corporation March 2009 - February 2010
Bealls Department Store July 2008 - June 2009
Germer Gertz August 2007 - June 2008
Lamar University Nursing July 2002 - May 2007
Skills
Classical Singer, Bilingual-Spanish, Data Entry, Outstanding Customer..., Excellent Communication..., Social Skills, Soprano, Vocalist, Customer Service, Troubleshooting, Public Speaking, Singing, Microsoft Office, Performing Arts, Music, Musical Theatre, Classical, Opera, Vocal, Acting, Choral, Entertainment, Oratorio
Education
Lamar University 2000 — 2007
Bachelor of Arts, Music - Vocal Performance
First Investors Financial Services August 2011 - Present
Houston Grand Opera August 2007 - Present
Sitel Corporation March 2009 - February 2010
Bealls Department Store July 2008 - June 2009
Germer Gertz August 2007 - June 2008
Lamar University Nursing July 2002 - May 2007
Skills
Classical Singer, Bilingual-Spanish, Data Entry, Outstanding Customer..., Excellent Communication..., Social Skills, Soprano, Vocalist, Customer Service, Troubleshooting, Public Speaking, Singing, Microsoft Office, Performing Arts, Music, Musical Theatre, Classical, Opera, Vocal, Acting, Choral, Entertainment, Oratorio
Education
Lamar University 2000 — 2007
Bachelor of Arts, Music - Vocal Performance
Donna Alejandra Falkenberg's Sitel Corporation Experience October 1997 - April 2000
Job Management
Industry Marketing and Advertising
Experience
Hodge and Podge's January 2011 - Present
JPMorgan Chase 2011 - 2011
Chase October 2005 - February 2010
Abacus Communications June 2000 - September 2001
Sitel Corporation October 1997 - April 2000
Skills
Microsoft Office, Customer Service, Excel, Word, Customer Relations, Merchandising, Problem Solving, Billingual Translator ,..., Recruiter, Trainer, Banking, Leadership, Microsoft Excel, Microsoft Word, Sales, Training, Operations Management, CRM, Strategic Planning, Budgets, Recruiting, Start-ups, Management, Team Building, Marketing, Business Development, Sales Management, Coaching, Event Planning, Marketing Strategy, New Business Development, Customer Satisfaction, Social Networking, Call Centers, Time Management, Account Management, Consulting, Event Management, Process Improvement, Customer Retention, Customer Experience, Strategy, Small Business
Education
Universidad de Guadalajara 1999 — 2000
Tranlinguinst, International interpreter
Online Sitel University 1997 — 2000
Management training and communication, Human Resources Management and Services
Clark High School 1989 — 1993
Associate's degree, Health/Health Care Administration/Management
Hodge and Podge's January 2011 - Present
JPMorgan Chase 2011 - 2011
Chase October 2005 - February 2010
Abacus Communications June 2000 - September 2001
Sitel Corporation October 1997 - April 2000
Skills
Microsoft Office, Customer Service, Excel, Word, Customer Relations, Merchandising, Problem Solving, Billingual Translator ,..., Recruiter, Trainer, Banking, Leadership, Microsoft Excel, Microsoft Word, Sales, Training, Operations Management, CRM, Strategic Planning, Budgets, Recruiting, Start-ups, Management, Team Building, Marketing, Business Development, Sales Management, Coaching, Event Planning, Marketing Strategy, New Business Development, Customer Satisfaction, Social Networking, Call Centers, Time Management, Account Management, Consulting, Event Management, Process Improvement, Customer Retention, Customer Experience, Strategy, Small Business
Education
Universidad de Guadalajara 1999 — 2000
Tranlinguinst, International interpreter
Online Sitel University 1997 — 2000
Management training and communication, Human Resources Management and Services
Clark High School 1989 — 1993
Associate's degree, Health/Health Care Administration/Management
Illeshia Embry Illeshia Embry's Sitel Corporation Experience August 2006 - June 2010
Job Program Manager at UBC An Express Scripts Company
Industry Pharmaceuticals
Experience
Express Scripts October 2011 - May 2015
Sitel Corporation August 2006 - June 2010
ASI 2010 - 2010
Seabrook Wallcoverings 2000 - 2005
St. Jude Children's Research Hospital September 1997 - March 2003
Skills
Operations Management, Customer Service, Team Building, Public Speaking, Process Management, Leadership, Management, Six Sigma, Microsoft Office, Call Center, Coaching, Non-profits, Event Planning, Customer Satisfaction, Training, Microsoft Excel, Sales, Call Centers, Negotiation, Team Leadership, Strategy, Nonprofits, Program Management, Recruiting, Project Management, Strategic Planning, Process Improvement, Leadership Development, Analysis, Marketing, Performance Management, Healthcare, Business Development
Education
Oral Roberts University 1992 — 1993
Theatre
Smith College 1990 — 1992
Theatre
Villanova University
Certified Six Sigma Green Belt
Villanova University
Lean Six Sigma Black Belt
Express Scripts October 2011 - May 2015
Sitel Corporation August 2006 - June 2010
ASI 2010 - 2010
Seabrook Wallcoverings 2000 - 2005
St. Jude Children's Research Hospital September 1997 - March 2003
Skills
Operations Management, Customer Service, Team Building, Public Speaking, Process Management, Leadership, Management, Six Sigma, Microsoft Office, Call Center, Coaching, Non-profits, Event Planning, Customer Satisfaction, Training, Microsoft Excel, Sales, Call Centers, Negotiation, Team Leadership, Strategy, Nonprofits, Program Management, Recruiting, Project Management, Strategic Planning, Process Improvement, Leadership Development, Analysis, Marketing, Performance Management, Healthcare, Business Development
Education
Oral Roberts University 1992 — 1993
Theatre
Smith College 1990 — 1992
Theatre
Villanova University
Certified Six Sigma Green Belt
Villanova University
Lean Six Sigma Black Belt
Kharunda Redmond Kharunda Redmond's Sitel Corporation Experience August 2006 - August 2008
Job HealthCare Associate
Industry Hospital & Health Care
Experience
Employment Staffing Inc. September 2011 - November 2011
Sitel Corporation August 2006 - August 2008
Lowe's Home Improvement November 2004 - August 2007
Memphis Redbirds April 2006 - September 2006
Dr. Phelps Medical Office June 2003 - June 2005
Skills
Microsoft Office Suites, Data Entry, General & Medical...
Education
Strayer University 2014 — 2015
Business Administration, Health Care Management
Victory University 2013 — 2014
Business Administration
University of Phoenix 2010 — 2013
Health/Health Care Administration/Management, 2.5
Southwest Tennessee Community College 2003 — 2005
Associate of Applied Science, Medical Administrative Assistant
Whitehaven High School
Diploma
Employment Staffing Inc. September 2011 - November 2011
Sitel Corporation August 2006 - August 2008
Lowe's Home Improvement November 2004 - August 2007
Memphis Redbirds April 2006 - September 2006
Dr. Phelps Medical Office June 2003 - June 2005
Skills
Microsoft Office Suites, Data Entry, General & Medical...
Education
Strayer University 2014 — 2015
Business Administration, Health Care Management
Victory University 2013 — 2014
Business Administration
University of Phoenix 2010 — 2013
Health/Health Care Administration/Management, 2.5
Southwest Tennessee Community College 2003 — 2005
Associate of Applied Science, Medical Administrative Assistant
Whitehaven High School
Diploma
Kim Seidman Kim Seidman's Sitel Corporation Experience February 1994 - January 2007
Job Manager, Learning & Talent Development
Industry Insurance
Experience
Markel Corporation November 2007 - Present
The First Group, Inc. February 2007 - October 2007
SITEL Corporation February 1994 - January 2007
Kepner-Tregoe August 1988 - January 1994
Tate & Lyle April 1981 - August 1988
Macon County, Illinois Comprehensive Employment and Training Services September 1979 - April 1981
Macon County, Illinois Juvenile Probation Services (Education & Counseling) August 1978 - October 1979
Skills
Strategic Planning, Organizational..., Process Improvement, Project Management, Decision Analysis, Change Management, Performance Management, Leadership Development, Coaching, Team Building, Articulate Suite, Captivate, Learning Management..., Training, Business Analysis, Curriculum Design, Mentoring, Sales Process, Leadership, Employee Training
Education
Indiana University Bloomington
Master's Degree, Educational/Instructional Technology
University of Illinois at Urbana-Champaign
Bachelor's Degree, Educational Psychology
Markel Corporation November 2007 - Present
The First Group, Inc. February 2007 - October 2007
SITEL Corporation February 1994 - January 2007
Kepner-Tregoe August 1988 - January 1994
Tate & Lyle April 1981 - August 1988
Macon County, Illinois Comprehensive Employment and Training Services September 1979 - April 1981
Macon County, Illinois Juvenile Probation Services (Education & Counseling) August 1978 - October 1979
Skills
Strategic Planning, Organizational..., Process Improvement, Project Management, Decision Analysis, Change Management, Performance Management, Leadership Development, Coaching, Team Building, Articulate Suite, Captivate, Learning Management..., Training, Business Analysis, Curriculum Design, Mentoring, Sales Process, Leadership, Employee Training
Education
Indiana University Bloomington
Master's Degree, Educational/Instructional Technology
University of Illinois at Urbana-Champaign
Bachelor's Degree, Educational Psychology
Ryan McLean Ryan McLean's Sitel Corporation Experience February 2001 - April 2005
Job Change Management Specialist
Industry Information Technology and Services
Experience
Cenovus Energy June 2015 - August 2015
Cenovus Energy March 2014 - July 2015
Project Management Institute Southern Alberta Chapter January 2010 - March 2015
Alberta Health Services May 2013 - February 2014
Alberta Health Services September 2011 - May 2013
Alberta Health Services June 2010 - October 2011
Agile Recruiting May 2010 - August 2010
Jim Pattison Lease May 2009 - March 2010
KAP Publishing October 2005 - March 2009
Sitel Corporation February 2001 - April 2005
Skills
Internal Communications, Technical Writing, Social Media, Change Management, Team Leadership, SharePoint, Editing, Marketing Communications, Strategic Planning, Project Planning, Coordination, Business Development, Writing, Web Services, Problem Solving, Sustainability, Publishing, Content Management, Flexibility, Process Improvement, Training, Leadership
Education
Mount Royal University 2007 — 2011
BA, Technical Communications
Niagara College 2005 — 2007
Print Journalism, Print Journalism
Cenovus Energy June 2015 - August 2015
Cenovus Energy March 2014 - July 2015
Project Management Institute Southern Alberta Chapter January 2010 - March 2015
Alberta Health Services May 2013 - February 2014
Alberta Health Services September 2011 - May 2013
Alberta Health Services June 2010 - October 2011
Agile Recruiting May 2010 - August 2010
Jim Pattison Lease May 2009 - March 2010
KAP Publishing October 2005 - March 2009
Sitel Corporation February 2001 - April 2005
Skills
Internal Communications, Technical Writing, Social Media, Change Management, Team Leadership, SharePoint, Editing, Marketing Communications, Strategic Planning, Project Planning, Coordination, Business Development, Writing, Web Services, Problem Solving, Sustainability, Publishing, Content Management, Flexibility, Process Improvement, Training, Leadership
Education
Mount Royal University 2007 — 2011
BA, Technical Communications
Niagara College 2005 — 2007
Print Journalism, Print Journalism
Dennis Lindley Dennis Lindley's Sitel Corporation Experience 1992 - 1999
Job COO at ePerformax
Industry Outsourcing/Offshoring
Experience
ePerformax Contact Centers 1999 - Present
ePerformax 1999 - Present
SITEL Corporation 1992 - 1999
MCI Corporation 1987 - 1991
Skills
Management, Program Management, Training, BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Customer Experience, Operations Management, Vendor Management, Process Improvement, Customer Satisfaction, Offshoring, Performance Management, Business Process..., Customer Retention, Team Leadership, Change Management, Telemarketing, CRM, Cross-functional Team..., Service Delivery, Call Center Development, Leadership, Call Center, Six Sigma, Inbound Marketing, Coaching, P&L Management
Education
The University of Memphis
ePerformax Contact Centers 1999 - Present
ePerformax 1999 - Present
SITEL Corporation 1992 - 1999
MCI Corporation 1987 - 1991
Skills
Management, Program Management, Training, BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Customer Experience, Operations Management, Vendor Management, Process Improvement, Customer Satisfaction, Offshoring, Performance Management, Business Process..., Customer Retention, Team Leadership, Change Management, Telemarketing, CRM, Cross-functional Team..., Service Delivery, Call Center Development, Leadership, Call Center, Six Sigma, Inbound Marketing, Coaching, P&L Management
Education
The University of Memphis
Michael J. Mahoney Michael J. Mahoney's Sitel Corporation Experience 1990 - 1994
Job Results Oriented Operating Executive
Industry Telecommunications
Experience
RefurbThat Ltd. November 2012 - December 2014
Security Search & Abstract Co. June 2004 - January 2012
VIATEL Holding (Bermuda) Ltd. 2002 - 2003
VIATEL Inc. 1997 - 2002
VIATEL Inc. 1996 - 1997
VIATEL Inc. 1994 - 1996
SITEL Corporation 1990 - 1994
Skills
Telecommunications, Managed Services, VoIP, Start-ups, Business Development, Enterprise Software, Mergers & Acquisitions, Strategy, CRM, Cloud Computing, Entrepreneurship, Leadership, Outsourcing, IT Strategy, Networking, Strategic Partnerships, Business Strategy, Strategic Planning
Education
Murray State University 1982 — 1983
M.S.
West Chester University of Pennsylvania 1979 — 1982
B.A.
RefurbThat Ltd. November 2012 - December 2014
Security Search & Abstract Co. June 2004 - January 2012
VIATEL Holding (Bermuda) Ltd. 2002 - 2003
VIATEL Inc. 1997 - 2002
VIATEL Inc. 1996 - 1997
VIATEL Inc. 1994 - 1996
SITEL Corporation 1990 - 1994
Skills
Telecommunications, Managed Services, VoIP, Start-ups, Business Development, Enterprise Software, Mergers & Acquisitions, Strategy, CRM, Cloud Computing, Entrepreneurship, Leadership, Outsourcing, IT Strategy, Networking, Strategic Partnerships, Business Strategy, Strategic Planning
Education
Murray State University 1982 — 1983
M.S.
West Chester University of Pennsylvania 1979 — 1982
B.A.
Jeremy Blankenship Jeremy Blankenship's Sitel Corporation Experience 1999 - 2002
Job Network Planner and Security Analyst at Good Shepherd Health System
Industry Hospital & Health Care
Experience
Good Shepherd Health System December 2004 - September 2014
Alltel Communications 2002 - 2004
Sitel Corporation 1999 - 2002
Skills
Troubleshooting, Process Improvement, HIPAA, System Administration, Policy, Visio, Active Directory, Cisco Technologies, Project Management, Microsoft Office, Leadership, Team Leadership
Education
Kilgore College 1994 — 1995
Certified in Computer Repair, Graduated with Honors
Good Shepherd Health System December 2004 - September 2014
Alltel Communications 2002 - 2004
Sitel Corporation 1999 - 2002
Skills
Troubleshooting, Process Improvement, HIPAA, System Administration, Policy, Visio, Active Directory, Cisco Technologies, Project Management, Microsoft Office, Leadership, Team Leadership
Education
Kilgore College 1994 — 1995
Certified in Computer Repair, Graduated with Honors
Chris Nichols, CPA Chris Nichols, CPA's Sitel Corporation Experience October 2007 - May 2009
Job Financial Analyst II at CGS Administrators, LLC
Industry Accounting
Experience
CGS Administrators, LLC February 2012 - Present
State of Tennessee Department of Health July 2010 - February 2012
Sitel Corporation October 2007 - May 2009
Willis North America October 2001 - October 2007
Baptist Health (formerly Trover Health System) April 1996 - September 2001
Skills
Financial Analysis, Internal Audit, Account Reconciliation, Financial Reporting, Strategic Planning, Forecasting, Auditing, Finance, Management, Accounting, Budgets, Accounts Receivable, Financial Statements
Education
University of Mississippi - School of Business Administration
BBA, Banking & Finance
Vanderbilt University - Owen Graduate School of Management
MBA, Finance
Western Kentucky University
Accounting
CGS Administrators, LLC February 2012 - Present
State of Tennessee Department of Health July 2010 - February 2012
Sitel Corporation October 2007 - May 2009
Willis North America October 2001 - October 2007
Baptist Health (formerly Trover Health System) April 1996 - September 2001
Skills
Financial Analysis, Internal Audit, Account Reconciliation, Financial Reporting, Strategic Planning, Forecasting, Auditing, Finance, Management, Accounting, Budgets, Accounts Receivable, Financial Statements
Education
University of Mississippi - School of Business Administration
BBA, Banking & Finance
Vanderbilt University - Owen Graduate School of Management
MBA, Finance
Western Kentucky University
Accounting
Shayla Moyer Shayla Moyer's Sitel Corporation Experience November 2005 - November 2007
Job Administrative Professional at Vermont Lutheran Church
Industry Computer Software
Experience
Vermont Lutheran Church August 2012 - Present
Southwest Tech August 2010 - December 2012
SITEL Corporation November 2005 - November 2007
Finlay Industries/Vintage Auto Parts May 2002 - November 2005
Skills
HTML, JavaScript, Microsoft Office, CSS, Windows, Microsoft Excel, Photoshop, PowerPoint, Microsoft Access, Microsoft Word, COBOL, Web Publishing, Project Management, Object Oriented Modeling, Supervision
Education
Southwest Wisconsin Technical College 2011 — 2012
Associate's degree, Administrative Assistant and Secretarial Science, General, 3.3/4.0
Moriane Park Technical College 2000 — 2001
Technical Diploma, Office Software Applications
Southwest Tech
Technical Diploma, Office Support Specialist
Vermont Lutheran Church August 2012 - Present
Southwest Tech August 2010 - December 2012
SITEL Corporation November 2005 - November 2007
Finlay Industries/Vintage Auto Parts May 2002 - November 2005
Skills
HTML, JavaScript, Microsoft Office, CSS, Windows, Microsoft Excel, Photoshop, PowerPoint, Microsoft Access, Microsoft Word, COBOL, Web Publishing, Project Management, Object Oriented Modeling, Supervision
Education
Southwest Wisconsin Technical College 2011 — 2012
Associate's degree, Administrative Assistant and Secretarial Science, General, 3.3/4.0
Moriane Park Technical College 2000 — 2001
Technical Diploma, Office Software Applications
Southwest Tech
Technical Diploma, Office Support Specialist
Christy Frazier Christy Frazier's Sitel Corporation Experience August 2008 - February 2011
Job Senior EMarketing Specialist at Cigna
Industry Marketing and Advertising
Experience
Cigna June 2012 - Present
Healthways February 2011 - June 2012
Sitel Corporation August 2008 - February 2011
Sitel Corporation October 2005 - August 2008
Gresham, Smith and Partners (GS&P) December 2001 - October 2005
Skills
Eloqua, Salesforce.com, Lead Generation, Leadership, Event Planning, Management, Business Development, Marketing, Marketing Automation, Marketing Strategy, Program Management, Proposal Writing, Sales, Sales Operations, Sales Process, Social Media Marketing, Strategy
Education
Middle Tennessee State University 1997 — 2001
Bachelor of Business Administration, Marketing
Cigna June 2012 - Present
Healthways February 2011 - June 2012
Sitel Corporation August 2008 - February 2011
Sitel Corporation October 2005 - August 2008
Gresham, Smith and Partners (GS&P) December 2001 - October 2005
Skills
Eloqua, Salesforce.com, Lead Generation, Leadership, Event Planning, Management, Business Development, Marketing, Marketing Automation, Marketing Strategy, Program Management, Proposal Writing, Sales, Sales Operations, Sales Process, Social Media Marketing, Strategy
Education
Middle Tennessee State University 1997 — 2001
Bachelor of Business Administration, Marketing
R. Todd Davis Key Account Manager Nalco Champion R. Todd Davis Key Account Manager Nalco Champion's Sitel Corporation Experience 1997 - 2001
Job Key Account Manager at Nalco Champion
Industry Oil & Energy
Experience
RD INDUSTRIES 2006 - 2013
Revenue Channels, LLC 2001 - 2006
Sitel Corporation 1997 - 2001
Skills
Sales Management, Management, Contract Negotiation, Insurance, Marketing Strategy, Global Business..., Business Development, Account Management, Sales, Outsourcing, Strategic Planning, Operations Management, New Business Development, Process Improvement, CRM, Negotiation, Executive Management, Business Strategy, Mergers, Team Building, Customer Service, B2B
Education
Morningside College 1980 — 1984
Bachelor of Business Administration (B.B.A.)
RD INDUSTRIES 2006 - 2013
Revenue Channels, LLC 2001 - 2006
Sitel Corporation 1997 - 2001
Skills
Sales Management, Management, Contract Negotiation, Insurance, Marketing Strategy, Global Business..., Business Development, Account Management, Sales, Outsourcing, Strategic Planning, Operations Management, New Business Development, Process Improvement, CRM, Negotiation, Executive Management, Business Strategy, Mergers, Team Building, Customer Service, B2B
Education
Morningside College 1980 — 1984
Bachelor of Business Administration (B.B.A.)
Tina Von Behren Tina Von Behren's Sitel Corporation Experience December 2004 - May 2005
Job Information Specialist
Industry Computer Networking
Experience
Wipro/American Girl August 2014 - October 2014
Apex Systems April 2014 - May 2014
Insight Global August 2013 - October 2013
Tina Von Behren - Self Employed June 2005 - August 2013
Bishops Bay Country Club June 2012 - August 2012
Dane Kwik Mart/Vienna Kwik Stop September 2011 - March 2012
Sitel Corporation December 2004 - May 2005
Skills
Windows 7, XP, Windows Server, LAN-WAN, Linux, Software Installation, Windows, Microsoft Office, Troubleshooting, Computer Hardware, SQL, Software Documentation, Active Directory, Network Administration, HTML, Networking, Technical Support, Printers, Windows XP
Education
ITT Technical Institute 2009 — 2012
Associate of Applied Science, Computer Networking and Administration
Madison Area Technical College 2001 — 2002
Microsoft Office Certification, Information Technology
Wipro/American Girl August 2014 - October 2014
Apex Systems April 2014 - May 2014
Insight Global August 2013 - October 2013
Tina Von Behren - Self Employed June 2005 - August 2013
Bishops Bay Country Club June 2012 - August 2012
Dane Kwik Mart/Vienna Kwik Stop September 2011 - March 2012
Sitel Corporation December 2004 - May 2005
Skills
Windows 7, XP, Windows Server, LAN-WAN, Linux, Software Installation, Windows, Microsoft Office, Troubleshooting, Computer Hardware, SQL, Software Documentation, Active Directory, Network Administration, HTML, Networking, Technical Support, Printers, Windows XP
Education
ITT Technical Institute 2009 — 2012
Associate of Applied Science, Computer Networking and Administration
Madison Area Technical College 2001 — 2002
Microsoft Office Certification, Information Technology
Neeraj Gulati Neeraj Gulati's Sitel Corporation Experience January 2006 - February 2007
Job Systems Analyst at Aon Hewitt
Industry Outsourcing/Offshoring
Experience
Aon Hewitt January 2014 - Present
Hewitt Associates March 2007 - December 2013
Sitel Corporation January 2006 - February 2007
Sitel Corporation February 2005 - December 2005
Skills
Test Planning, Integration, Requirements Gathering, Testing, Regression Testing, Requirements Analysis, SDLC, Process Improvement, Systems Analysis, Business Process..., Business Analysis, Quality Assurance, User Acceptance Testing
Education
IBM Advanced Career Education 2001 — 2001
Diploma in Computer Application
University of Mumbai 1998 — 2000
Post Graduate in Management Studies
University of Mumbai 1994 — 1997
Bachelor of Science (B.Sc.)
Aon Hewitt January 2014 - Present
Hewitt Associates March 2007 - December 2013
Sitel Corporation January 2006 - February 2007
Sitel Corporation February 2005 - December 2005
Skills
Test Planning, Integration, Requirements Gathering, Testing, Regression Testing, Requirements Analysis, SDLC, Process Improvement, Systems Analysis, Business Process..., Business Analysis, Quality Assurance, User Acceptance Testing
Education
IBM Advanced Career Education 2001 — 2001
Diploma in Computer Application
University of Mumbai 1998 — 2000
Post Graduate in Management Studies
University of Mumbai 1994 — 1997
Bachelor of Science (B.Sc.)
Paulette Minis Paulette Minis's Sitel Corporation Experience March 2007 - March 2008
Job Traveling Insurance Consultant at The Jacobson Group
Industry Consumer Services
Experience
The Jacobson Group Customer Service RepresentativeCahaba GBAApril 2008 - November 2010
SITEL Corporation March 2007 - March 2008
Hanger Prosthetics and Orthotics April 2005 - March 2007
n/a March 2004 - April 2005
United States Air Force November 1984 - March 1992
Skills
Medicare, Call Center, Insurance, Data Entry, Customer Service, Outlook, Access, Software Documentation, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Payroll, Medical Terminology, Healthcare, Process Improvement
Education
Almeda University 2002 — 2008
Master of Science Business Administration
Savannah State University
The Jacobson Group Customer Service RepresentativeCahaba GBAApril 2008 - November 2010
SITEL Corporation March 2007 - March 2008
Hanger Prosthetics and Orthotics April 2005 - March 2007
n/a March 2004 - April 2005
United States Air Force November 1984 - March 1992
Skills
Medicare, Call Center, Insurance, Data Entry, Customer Service, Outlook, Access, Software Documentation, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Payroll, Medical Terminology, Healthcare, Process Improvement
Education
Almeda University 2002 — 2008
Master of Science Business Administration
Savannah State University
Sera Davis Cremona Sera Davis Cremona's Sitel Corporation Experience June 2010 - Present
Job Art Consultant, Curator, Project Manager and Procurement Specialist
Industry Fine Art
Experience
Sitel Corporation June 2010 - Present
TEDx Nashville December 2008 - Present
Davis Art Advisory May 2008 - Present
ARTDOCS April 2008 - Present
Anglo Irish Bank June 2005 - January 2008
Education
New York University - Polytechnic School of Engineering 1999 — 2002
Sitel Corporation June 2010 - Present
TEDx Nashville December 2008 - Present
Davis Art Advisory May 2008 - Present
ARTDOCS April 2008 - Present
Anglo Irish Bank June 2005 - January 2008
Education
New York University - Polytechnic School of Engineering 1999 — 2002
Robert Heaney Robert Heaney's Sitel Corporation Experience November 1999 - April 2000
Job •Operations Analyst 1 (NOC) at CDW
Industry Computer & Network Security
Experience
CDW August 2010 - Present
TDS Telecom May 2000 - July 2010
Sitel Corporation November 1999 - April 2000
AT&T August 1997 - March 1999
Skills
Technical Support, Call Centers, Managed Services, Troubleshooting, Telecommunications, Help Desk Support, Customer Service, Network Administration, IP, Cisco Technologies, Call Center, Operating Systems, VoIP, Technical Documentation, IT Operations, VPN, Analysis, Unix, HP Service Manager, Cisco IOS, System Deployment, Internet Security, Diplomatic History, Root Cause Analysis, Attention To Detail, Timely, Military History, Internet Troubleshooting, Self Starter, Nimbus, Remedy Ticketing System, Service Now, ITIL v3 Foundations...
Education
University of Minnesota 1993 — 1998
B.A, History
Madison Area Technical College
Liberal Arts
Middleton High School
CDW August 2010 - Present
TDS Telecom May 2000 - July 2010
Sitel Corporation November 1999 - April 2000
AT&T August 1997 - March 1999
Skills
Technical Support, Call Centers, Managed Services, Troubleshooting, Telecommunications, Help Desk Support, Customer Service, Network Administration, IP, Cisco Technologies, Call Center, Operating Systems, VoIP, Technical Documentation, IT Operations, VPN, Analysis, Unix, HP Service Manager, Cisco IOS, System Deployment, Internet Security, Diplomatic History, Root Cause Analysis, Attention To Detail, Timely, Military History, Internet Troubleshooting, Self Starter, Nimbus, Remedy Ticketing System, Service Now, ITIL v3 Foundations...
Education
University of Minnesota 1993 — 1998
B.A, History
Madison Area Technical College
Liberal Arts
Middleton High School
Nicole Leonard MSHRM, PHR Nicole Leonard MSHRM, PHR's Sitel Corporation Experience January 2000 - January 2001
Job HR Generalist at Faurecia
Industry Human Resources
Experience
Faurecia May 2014 - Present
Gestamp North America May 2013 - Present
Johnson Controls Automotive March 2012 - Present
Building and Earth Sciences Inc. June 2011 - September 2011
National Association of African Americans in Human Resources - Birmingham Chapter January 2010 - December 2010
Protective Life January 2010 - August 2010
University of Phoenix October 2009 - January 2010
2006 to 2009 September 2006 - May 2009
Blue Cross Blue Shield of Alabama January 2001 - January 2006
Sitel Corporation January 2000 - January 2001
Skills
FMLA, Benefits, HRIS, Data Entry, Benefits Administration, Talent Management, Payroll, Interviewing, Onboarding, HR Policies, Customer Service, Recruitment/Retention, Team Building, Applicant Tracking..., Employee Benefits, Interviews, Employee Relations, Recruiting, PeopleSoft, Screening, Career Development, Job Analysis, Employee Engagement, Job Descriptions, Employee Training, Employment Law, Conflict Resolution, Leadership Development, Background Checks, Contract Recruitment
Education
Troy University Dothan 2008 — 2009
Master's, Human Resource Management
Troy University 2007 — 2009
Masters, HRM
University of Alabama at
Bachelor of Arts, Health Science 2004
Faurecia May 2014 - Present
Gestamp North America May 2013 - Present
Johnson Controls Automotive March 2012 - Present
Building and Earth Sciences Inc. June 2011 - September 2011
National Association of African Americans in Human Resources - Birmingham Chapter January 2010 - December 2010
Protective Life January 2010 - August 2010
University of Phoenix October 2009 - January 2010
2006 to 2009 September 2006 - May 2009
Blue Cross Blue Shield of Alabama January 2001 - January 2006
Sitel Corporation January 2000 - January 2001
Skills
FMLA, Benefits, HRIS, Data Entry, Benefits Administration, Talent Management, Payroll, Interviewing, Onboarding, HR Policies, Customer Service, Recruitment/Retention, Team Building, Applicant Tracking..., Employee Benefits, Interviews, Employee Relations, Recruiting, PeopleSoft, Screening, Career Development, Job Analysis, Employee Engagement, Job Descriptions, Employee Training, Employment Law, Conflict Resolution, Leadership Development, Background Checks, Contract Recruitment
Education
Troy University Dothan 2008 — 2009
Master's, Human Resource Management
Troy University 2007 — 2009
Masters, HRM
University of Alabama at
Bachelor of Arts, Health Science 2004
Cheryl Hoke Cheryl Hoke's Sitel Corporation Experience July 1997 - May 2000
Job
Industry E-Learning
Experience
Sofia University (formerly The Institute of Transpersonal Psychology) May 2012 - July 2013
Animation Mentor February 2010 - February 2012
Golden Gate University August 2008 - February 2010
Butterfly Life Fitness October 2005 - April 2008
Regis University 2000 - 2003
Sitel Corporation July 1997 - May 2000
Allstate Life Insurance June 1995 - June 1997
Sitel October 1991 - May 1995
Skills
Public Speaking, Event Planning, Fundraising, Change Leadership, P&L Management, Non-profits, Coaching, Customer Relations, Writing, Team Building, Mentoring, Budgeting, Strategic Planning, Budgets, CRM, Sales, Leadership, Project Management, Customer Service, Change Management, Leadership Development, Nonprofits, Start-ups, Editing, Training, Program Management, Career Counseling, Marketing, Management, Staff Development, Admissions Counseling, Lead Generation, Employee Training, Higher Education...
Education
Regis University 2001 — 2004
Graduate Degree, Public Administration
Missouri Western State University 1982 — 1989
Bachelor, Business Administration
Sofia University (formerly The Institute of Transpersonal Psychology) May 2012 - July 2013
Animation Mentor February 2010 - February 2012
Golden Gate University August 2008 - February 2010
Butterfly Life Fitness October 2005 - April 2008
Regis University 2000 - 2003
Sitel Corporation July 1997 - May 2000
Allstate Life Insurance June 1995 - June 1997
Sitel October 1991 - May 1995
Skills
Public Speaking, Event Planning, Fundraising, Change Leadership, P&L Management, Non-profits, Coaching, Customer Relations, Writing, Team Building, Mentoring, Budgeting, Strategic Planning, Budgets, CRM, Sales, Leadership, Project Management, Customer Service, Change Management, Leadership Development, Nonprofits, Start-ups, Editing, Training, Program Management, Career Counseling, Marketing, Management, Staff Development, Admissions Counseling, Lead Generation, Employee Training, Higher Education...
Education
Regis University 2001 — 2004
Graduate Degree, Public Administration
Missouri Western State University 1982 — 1989
Bachelor, Business Administration
Haide Ramirez's Sitel Corporation Experience August 2006 - February 2007
Job Office Administrator at Glebe BIA
Industry Government Administration
Experience
Glebe BIA January 2015 - Present
Agricultural Office at the Embassy of Mexico in Canada March 2007 - December 2014
RESULTS Canada October 2014 - October 2014
Sitel Corporation August 2006 - February 2007
Fundación ABC en The American British Cowdray Medical Center 2004 - 2006
Skills
Public Relations, Event Planning, Analysis, Management, Nonprofits, Event Management, Research, Teamwork, Strategic Planning, Microsoft Office, Spanish, Microsoft Excel, Policy Analysis
Education
University of Carlos III Madrid, University of Barcelona, University of Alicante 2007 — 2009
Master's degree, Tourism and Travel Services Management
Universidad de las Américas, A.C. 2001 — 2005
Bachelor, Administration
Glebe BIA January 2015 - Present
Agricultural Office at the Embassy of Mexico in Canada March 2007 - December 2014
RESULTS Canada October 2014 - October 2014
Sitel Corporation August 2006 - February 2007
Fundación ABC en The American British Cowdray Medical Center 2004 - 2006
Skills
Public Relations, Event Planning, Analysis, Management, Nonprofits, Event Management, Research, Teamwork, Strategic Planning, Microsoft Office, Spanish, Microsoft Excel, Policy Analysis
Education
University of Carlos III Madrid, University of Barcelona, University of Alicante 2007 — 2009
Master's degree, Tourism and Travel Services Management
Universidad de las Américas, A.C. 2001 — 2005
Bachelor, Administration
Jenna Laughter's Sitel Corporation Experience 1997 - 1998
Job Territory Manager / Hiring Manager
Industry Food & Beverages
Experience
Simple Mills, Inc. August 2013 - Present
Self-Employed June 2010 - August 2013
Meyn America May 2006 - June 2010
Software Earnings, Inc. (SEI) 1998 - April 2006
Sitel Corporation 1997 - 1998
JAZZIZ / Play Magazines 1993 - 1995
Skills
Benefits Administration, Human Resources, Employee Benefits, Employee Relations, Recruiting, Training, Process Improvement, Contract Negotiation, Deferred Compensation, Vendor Management, Negotiation, Temporary Placement, Employment Law, Personnel Management, HRIS, Health Education, Policy, Talent Management, Management, Team Building
Education
University of Florida 1991 — 1995
BS - Health Science Education
Trinity School of Natural Health 2011 — 2012
Certified Health Specialist (CHS)
Plantation High School 1990 — 1991
HS Diploma
Simple Mills, Inc. August 2013 - Present
Self-Employed June 2010 - August 2013
Meyn America May 2006 - June 2010
Software Earnings, Inc. (SEI) 1998 - April 2006
Sitel Corporation 1997 - 1998
JAZZIZ / Play Magazines 1993 - 1995
Skills
Benefits Administration, Human Resources, Employee Benefits, Employee Relations, Recruiting, Training, Process Improvement, Contract Negotiation, Deferred Compensation, Vendor Management, Negotiation, Temporary Placement, Employment Law, Personnel Management, HRIS, Health Education, Policy, Talent Management, Management, Team Building
Education
University of Florida 1991 — 1995
BS - Health Science Education
Trinity School of Natural Health 2011 — 2012
Certified Health Specialist (CHS)
Plantation High School 1990 — 1991
HS Diploma
Nana Kwame, MSPM, PMP, ITIL's Sitel Corporation Experience April 2000 - January 2003
Job Enterprise Project Management Office Guru
Industry Information Technology and Services
Experience
DC Water June 2014 - Present
PC Network, Inc. May 2014 - June 2014
Acentia September 2012 - April 2014
Cascades Technologies July 2005 - September 2012
Cascades Technologies October 2004 - July 2005
RoMiCo, Ltd June 2003 - October 2004
SITEL Corporation April 2000 - January 2003
Skills
Program Management, Software Project..., SDLC, PMP, SharePoint, MS Project, PMO, CMMI, Business Analysis, Requirements Gathering, ITIL, Process Improvement, IT Service Management, Risk Management, Problem Solving, Project Portfolio..., Software Development, Business Process..., Agile Methodologies, Project Server, Agile, Project Manager..., Process Engineering, Web Project Management, Requirements Management, Quality Assurance, Oracle, Business Process, Project Management, Governance, Cloud Computing, Business Process..., IT Strategy, SOA, Software Documentation, AHP, Decision Modeling, Financial Analysis, Financial Modeling, CRM, Resource Management, Visio, Management, Vendor Management, Microsoft Project, Requirements Analysis
Education
The George Washington University 2012 — 2015
Master of Science (M.S.), Project Management
Strayer University 1999 — 2003
Bachelor of Science (B.S.), Computer Information Systems
DC Water June 2014 - Present
PC Network, Inc. May 2014 - June 2014
Acentia September 2012 - April 2014
Cascades Technologies July 2005 - September 2012
Cascades Technologies October 2004 - July 2005
RoMiCo, Ltd June 2003 - October 2004
SITEL Corporation April 2000 - January 2003
Skills
Program Management, Software Project..., SDLC, PMP, SharePoint, MS Project, PMO, CMMI, Business Analysis, Requirements Gathering, ITIL, Process Improvement, IT Service Management, Risk Management, Problem Solving, Project Portfolio..., Software Development, Business Process..., Agile Methodologies, Project Server, Agile, Project Manager..., Process Engineering, Web Project Management, Requirements Management, Quality Assurance, Oracle, Business Process, Project Management, Governance, Cloud Computing, Business Process..., IT Strategy, SOA, Software Documentation, AHP, Decision Modeling, Financial Analysis, Financial Modeling, CRM, Resource Management, Visio, Management, Vendor Management, Microsoft Project, Requirements Analysis
Education
The George Washington University 2012 — 2015
Master of Science (M.S.), Project Management
Strayer University 1999 — 2003
Bachelor of Science (B.S.), Computer Information Systems
Nikita Lyons's Sitel Corporation Experience August 2002 - March 2003
Job Business Analyst
Industry Computer Software
Experience
Dell April 2004 - Present
SBC Communications March 2003 - April 2004
Sitel Corporation August 2002 - March 2003
Education
University of Arkansas at Pine Bluff 1998 — 2002
Bachlor of Science, Marketing
Dell April 2004 - Present
SBC Communications March 2003 - April 2004
Sitel Corporation August 2002 - March 2003
Education
University of Arkansas at Pine Bluff 1998 — 2002
Bachlor of Science, Marketing
Wes Freemyer's Sitel Corporation Experience March 2000 - December 2009
Job Consultant/Project Manager at TEKsystems
Industry Information Technology and Services
Experience
TEKsystems October 2015 - Present
Experis April 2015 - October 2015
CSG Systems 2010 - December 2014
Wes Freemyer - Technical Consulting Services December 2009 - November 2010
Sitel Corporation March 2000 - December 2009
USAF Reserves 1996 - 2002
SAIC September 1992 - March 2000
Skills
Customer Relations, Integration, Business Analysis, Proposal Writing, Call Center, Outsourcing, Vendor Management, Change Management, Strategic Planning, Business Strategy, IT Solutions, Call Centers, CRM, Program Management, Customer Service, Process Improvement, ITIL, Executive Management, Customer Experience, Team Building, Consulting, Project Management, SaaS, Telecommunications, Strategy, Business Process..., Service Delivery, Business Intelligence, Product Management, Cross-functional Team..., IT Management, IT Strategy, Management, Leadership, Cloud Computing, Solution Selling, Start-ups, Enterprise Software, Team Management, Business Process, Professional Services, Business Development, Team Leadership, Pre-sales, Sales Process, Data Center, Requirements Analysis, BPO
Education
Iowa State University 1980 — 1983
Bachelor of Arts (B.A.), English & Linguistics
University of Iowa 1974 — 1977
Bachelor's degree, English
TEKsystems October 2015 - Present
Experis April 2015 - October 2015
CSG Systems 2010 - December 2014
Wes Freemyer - Technical Consulting Services December 2009 - November 2010
Sitel Corporation March 2000 - December 2009
USAF Reserves 1996 - 2002
SAIC September 1992 - March 2000
Skills
Customer Relations, Integration, Business Analysis, Proposal Writing, Call Center, Outsourcing, Vendor Management, Change Management, Strategic Planning, Business Strategy, IT Solutions, Call Centers, CRM, Program Management, Customer Service, Process Improvement, ITIL, Executive Management, Customer Experience, Team Building, Consulting, Project Management, SaaS, Telecommunications, Strategy, Business Process..., Service Delivery, Business Intelligence, Product Management, Cross-functional Team..., IT Management, IT Strategy, Management, Leadership, Cloud Computing, Solution Selling, Start-ups, Enterprise Software, Team Management, Business Process, Professional Services, Business Development, Team Leadership, Pre-sales, Sales Process, Data Center, Requirements Analysis, BPO
Education
Iowa State University 1980 — 1983
Bachelor of Arts (B.A.), English & Linguistics
University of Iowa 1974 — 1977
Bachelor's degree, English
Alieu Saidy's Sitel Corporation Experience July 2003 - December 2005
Job Web Hosting/ECommerce Small Business Support Representative at Yahoo!
Industry Information Technology and Services
Experience
Yahoo! July 2013 - Present
Kaiser Permanente September 2012 - May 2013
Con-way Enterprise Services July 2007 - September 2010
Xerox December 2005 - March 2007
Sitel Corporation July 2003 - December 2005
Stream International April 2000 - June 2003
Skills
Troubleshooting, Active Directory, Technical Support, Testing, Operating Systems, DNS, SDLC, Hardware, VPN, Software Installation, Networking, SQL, Crystal Reports 10.0, Relational Databases, Electronic Health..., Customer Service, Printers, Quality Assurance, Software Documentation
Education
Oregon Institute of Technology 2011 — 2013
Bachelor of Science, Information Technology/Health Informatics, 3.42
University of Phoenix 2002 — 2005
Bachelor of Science, Information Technology, 3.48
Portland Community College 1998 — 2000
Associate of Science (AS), Computers, 3.16
Portland Community College
Associate of Applied Science, General Studies, 3.2
Yahoo! July 2013 - Present
Kaiser Permanente September 2012 - May 2013
Con-way Enterprise Services July 2007 - September 2010
Xerox December 2005 - March 2007
Sitel Corporation July 2003 - December 2005
Stream International April 2000 - June 2003
Skills
Troubleshooting, Active Directory, Technical Support, Testing, Operating Systems, DNS, SDLC, Hardware, VPN, Software Installation, Networking, SQL, Crystal Reports 10.0, Relational Databases, Electronic Health..., Customer Service, Printers, Quality Assurance, Software Documentation
Education
Oregon Institute of Technology 2011 — 2013
Bachelor of Science, Information Technology/Health Informatics, 3.42
University of Phoenix 2002 — 2005
Bachelor of Science, Information Technology, 3.48
Portland Community College 1998 — 2000
Associate of Science (AS), Computers, 3.16
Portland Community College
Associate of Applied Science, General Studies, 3.2
Jereomy Frum's Sitel Corporation Experience May 1994 - May 1997
Job Senior Software Developer at TD Ameritrade
Industry Computer Software
Experience
TD Ameritrade May 2015 - Present
Alorica March 2015 - May 2015
West Corporation November 2012 - March 2015
West WCMG May 2009 - May 2012
West Notifications Group May 2007 - May 2009
West June 2002 - June 2007
West Outbound May 2002 - May 2007
Sitel Corporation May 1994 - May 1997
Skills
Microsoft SQL Server, SQL, Unix, XML, SDLC, Agile Methodologies, Databases, C#, Software Development, Troubleshooting, Vendor Management, Software Project..., Disaster Recovery, Integration, Requirements Analysis, Process Improvement, Visual Basic
Education
Metropolitan Community College 1981 — 2012
Northwest High School 1985 — 1988
Iowa Western Community College
Business Administration and Management, General
TD Ameritrade May 2015 - Present
Alorica March 2015 - May 2015
West Corporation November 2012 - March 2015
West WCMG May 2009 - May 2012
West Notifications Group May 2007 - May 2009
West June 2002 - June 2007
West Outbound May 2002 - May 2007
Sitel Corporation May 1994 - May 1997
Skills
Microsoft SQL Server, SQL, Unix, XML, SDLC, Agile Methodologies, Databases, C#, Software Development, Troubleshooting, Vendor Management, Software Project..., Disaster Recovery, Integration, Requirements Analysis, Process Improvement, Visual Basic
Education
Metropolitan Community College 1981 — 2012
Northwest High School 1985 — 1988
Iowa Western Community College
Business Administration and Management, General
Rodney Sprague's Sitel Corporation Experience January 2007 - January 2008
Job ISD Supervisor at Honda Trading of America
Industry Information Technology and Services
Experience
Honda Trading of America September 2008 - Present
SiTEL Corporation January 2007 - January 2008
ClientLogic / SITEL 2007 - 2008
Ohio Department of Public Safety February 2006 - December 2006
Mill's Pride December 2000 - February 2006
Mill’s Pride, LTD 2001 - 2006
Mills Pride 2000 - 2006
Mill's Pride (MASCO Retail Cabinet Group) 2000 - 2006
Education
Pittsburg State University 1985 — 1988
Masters, Business Administration
Pittsburg State University 1981 — 1985
Bachelor of Science, Computer Science
Honda Trading of America September 2008 - Present
SiTEL Corporation January 2007 - January 2008
ClientLogic / SITEL 2007 - 2008
Ohio Department of Public Safety February 2006 - December 2006
Mill's Pride December 2000 - February 2006
Mill’s Pride, LTD 2001 - 2006
Mills Pride 2000 - 2006
Mill's Pride (MASCO Retail Cabinet Group) 2000 - 2006
Education
Pittsburg State University 1985 — 1988
Masters, Business Administration
Pittsburg State University 1981 — 1985
Bachelor of Science, Computer Science
Laura Turner's Sitel Corporation Experience December 2001 - June 2006
Job CPA at Flieller, Kruger, Skelton & Plyler, LLP
Industry Accounting
Experience
Flieller, Kruger, Skelton, & Plyler, LLP January 2008 - Present
Maxwell Locke & Ritter February 2007 - August 2007
Sitel Corporation December 2001 - June 2006
Education
The University of Texas at Austin - Red McCombs School of Business 2004 — 2007
Flieller, Kruger, Skelton, & Plyler, LLP January 2008 - Present
Maxwell Locke & Ritter February 2007 - August 2007
Sitel Corporation December 2001 - June 2006
Education
The University of Texas at Austin - Red McCombs School of Business 2004 — 2007
Jocelynn Wilson's Sitel Corporation Experience June 2002 - June 2003
Job at Leer, Inc.
Industry Computer Networking
Experience
Leer, Inc. September 2008 - Present
Grede Foundries, Inc. June 2004 - July 2008
Seats Inc. June 2003 - June 2004
Sitel Corporation June 2002 - June 2003
Skills
Troubleshooting, Documentation, LAN/WAN, VoIP, Desktop Support, Workstations, Customer Service, Active Directory, Windows, Software Installation, Computer Hardware, Microsoft Office, Servers, Outlook, Lotus Notes, Problem Solving, Operating Systems, Excel, Administration, Word, Teamwork, Technical Support, System Administration, Software Documentation, Windows Server, Management
Education
Southwest Tech 2001 — 2004
Microcomputer Specialist, LAN/WAN Technology, Database Administration, User Training & Documentation, Programming
Madison Area Technical College 1999 — 2000
Architecture
Blue Sky Educational Foundation 1996 — 1997
Certified Massage Therapist, Massage Therapy
Leer, Inc. September 2008 - Present
Grede Foundries, Inc. June 2004 - July 2008
Seats Inc. June 2003 - June 2004
Sitel Corporation June 2002 - June 2003
Skills
Troubleshooting, Documentation, LAN/WAN, VoIP, Desktop Support, Workstations, Customer Service, Active Directory, Windows, Software Installation, Computer Hardware, Microsoft Office, Servers, Outlook, Lotus Notes, Problem Solving, Operating Systems, Excel, Administration, Word, Teamwork, Technical Support, System Administration, Software Documentation, Windows Server, Management
Education
Southwest Tech 2001 — 2004
Microcomputer Specialist, LAN/WAN Technology, Database Administration, User Training & Documentation, Programming
Madison Area Technical College 1999 — 2000
Architecture
Blue Sky Educational Foundation 1996 — 1997
Certified Massage Therapist, Massage Therapy
Todd Mueller's Sitel Corporation Experience December 1989 - June 1992
Job Human Resource Manager at Sanoh America, Inc
Industry Automotive
Experience
Sanoh America, Inc February 2013 - Present
Sanoh America April 2012 - February 2013
Cabela's September 1997 - February 2012
Cheyenne Outfitters June 1992 - September 1997
Sitel Corporation December 1989 - June 1992
Skills
Employee Relations, Wage and Salary..., Health and Safety, Recruiting and Staffing, Union Avoidance, Unemployment, Policy Administration, Operations experience..., Employment Law, Records Management, Succession Planning, Workers' Compensation, Budgeting, Policy, Recruiting, Budgets, Human Resources, Interviews, Retail, Deferred Compensation, Workers Compensation, Leadership, New Hire Orientations, Employee Benefits, Benefits Administration
Education
Cheyenne Central High School
Northwest College
Associate's degree, Business Administration
University of Wyoming
Bachelor's degree, Human Resources & Labor Relations
Sanoh America, Inc February 2013 - Present
Sanoh America April 2012 - February 2013
Cabela's September 1997 - February 2012
Cheyenne Outfitters June 1992 - September 1997
Sitel Corporation December 1989 - June 1992
Skills
Employee Relations, Wage and Salary..., Health and Safety, Recruiting and Staffing, Union Avoidance, Unemployment, Policy Administration, Operations experience..., Employment Law, Records Management, Succession Planning, Workers' Compensation, Budgeting, Policy, Recruiting, Budgets, Human Resources, Interviews, Retail, Deferred Compensation, Workers Compensation, Leadership, New Hire Orientations, Employee Benefits, Benefits Administration
Education
Cheyenne Central High School
Northwest College
Associate's degree, Business Administration
University of Wyoming
Bachelor's degree, Human Resources & Labor Relations
De'Untrea Sykes's Sitel Corporation Experience Unit LeaderAvonMarch 2011 - Present
Job Unit Leader at Avon
Industry Consumer Services
Experience
Sitel Corporation Unit LeaderAvonMarch 2011 - Present
Skills
Call Center, Workforce Management, Customer Experience, Contact Centers, Call Centers, Call Center Development, Telemarketing, BPO, Coaching, Customer Retention, Management, Customer Service, Team Building, Training, Leadership, Customer Satisfaction, Microsoft Office, Recruiting, Event Planning, Process Improvement, Public Speaking
Education
Southwest Tennessee Community College 2011 — 2013
Associate's Degree, Medical Administrative/Executive Assistant and Medical Secretary
The University of Memphis 1998 — 2005
Bachelor's Degree, Business Management and Public Relations
Southwest Tennessee Community College 2002 — 2004
Associate's Degree, Business & Commerce Management
Sitel Corporation Unit LeaderAvonMarch 2011 - Present
Skills
Call Center, Workforce Management, Customer Experience, Contact Centers, Call Centers, Call Center Development, Telemarketing, BPO, Coaching, Customer Retention, Management, Customer Service, Team Building, Training, Leadership, Customer Satisfaction, Microsoft Office, Recruiting, Event Planning, Process Improvement, Public Speaking
Education
Southwest Tennessee Community College 2011 — 2013
Associate's Degree, Medical Administrative/Executive Assistant and Medical Secretary
The University of Memphis 1998 — 2005
Bachelor's Degree, Business Management and Public Relations
Southwest Tennessee Community College 2002 — 2004
Associate's Degree, Business & Commerce Management
Joe Duden's Sitel Corporation Experience July 2003 - August 2005
Job Director of Account Operations at Sitel
Industry Telecommunications
Experience
Sitel August 2005 - Present
Sitel Corporation July 2003 - August 2005
Sitel August 1994 - July 2003
Providian Financial January 1990 - July 1994
National Liberty Insurance October 1984 - December 1989
Skills
BPO, Workforce Management, Call Center, Operations Management, Vendor Management, Service Delivery, Customer Experience, Contact Centers, Inbound Marketing, Outsourcing, Call Center Development, Customer Retention, Customer Satisfaction, CRM, Process Improvement, Call Centers, Offshoring, Telemarketing, Customer Acquisition, Team Management, Performance Management, Lead Generation, P&L Management, Contact Center..., Account Management, Telecommunications, Business Process..., Strategy, Executive Management, Outsourcing Management, Cross-functional Team..., SaaS, Salesforce.com, Solution Selling, Sales Operations, Analytics, Professional Services, Business Development, Customer Service, Managed Services, Leadership, Management, Customer Relations
Education
Penn State University 1979 — 1983
Bachelor of Science Degree, Quantitaive Business Analysis
Sitel August 2005 - Present
Sitel Corporation July 2003 - August 2005
Sitel August 1994 - July 2003
Providian Financial January 1990 - July 1994
National Liberty Insurance October 1984 - December 1989
Skills
BPO, Workforce Management, Call Center, Operations Management, Vendor Management, Service Delivery, Customer Experience, Contact Centers, Inbound Marketing, Outsourcing, Call Center Development, Customer Retention, Customer Satisfaction, CRM, Process Improvement, Call Centers, Offshoring, Telemarketing, Customer Acquisition, Team Management, Performance Management, Lead Generation, P&L Management, Contact Center..., Account Management, Telecommunications, Business Process..., Strategy, Executive Management, Outsourcing Management, Cross-functional Team..., SaaS, Salesforce.com, Solution Selling, Sales Operations, Analytics, Professional Services, Business Development, Customer Service, Managed Services, Leadership, Management, Customer Relations
Education
Penn State University 1979 — 1983
Bachelor of Science Degree, Quantitaive Business Analysis
Matt Lacroix's Sitel Corporation Experience April 2003 - July 2003
Job Service and Applications Engineer at Besi North America, Inc.
Industry Semiconductors
Experience
Besi North America, Inc May 2006 - Present
DALSA Corporation July 2003 - April 2006
Sitel Corporation April 2003 - July 2003
Skills
Technical Support, Project Management, Process Improvement, Design of Experiments, Engineering, Lean Manufacturing, Failure Analysis, Manufacturing, Semiconductors, Teamwork, Technical Writing, Windows
Education
Niagara College 1999 — 2002
Diploma, Electronics Engineering Technology (Co-op)
Free Code Camp
Besi North America, Inc May 2006 - Present
DALSA Corporation July 2003 - April 2006
Sitel Corporation April 2003 - July 2003
Skills
Technical Support, Project Management, Process Improvement, Design of Experiments, Engineering, Lean Manufacturing, Failure Analysis, Manufacturing, Semiconductors, Teamwork, Technical Writing, Windows
Education
Niagara College 1999 — 2002
Diploma, Electronics Engineering Technology (Co-op)
Free Code Camp
Connie Shively's Sitel Corporation Experience March 1998 - June 1999
Job Sr. Project Manager at CSG International
Industry Telecommunications
Experience
CSG International April 2013 - Present
CSG International July 2012 - April 2013
CSG Systems April 2005 - July 2012
Dow Jones & Company September 2003 - April 2005
Affinitas Corporation July 2001 - September 2003
CSG Systems, Inc June 2000 - July 2001
CSG Systems, Inc June 1999 - June 2000
SITEL Corporation March 1998 - June 1999
SITEL Corporation June 1996 - March 1998
MATRIXX Marketing October 1994 - June 1996
Skills
Data Analysis, Product Management, Business Analysis, Requirements Analysis, Project Management, Program Management, CRM, Account Management, SDLC, Integration, Process Improvement, Team Management, Visio, Vendor Management, Testing, Customer Service, SharePoint, Technical Support, Business Process..., Team Leadership, Product Development, Software Project..., Requirements Gathering, Agile Methodologies
Education
University of Nebraska at Kearney 1988 — 1992
B.S. Telecommunications Management w/ emphasis in Telemarketing; Minor in Graphic Design, Business, Communications, Marketing, Electronics, Computer Science, Graphic Design
University of Nebraska at Kearney
CSG International April 2013 - Present
CSG International July 2012 - April 2013
CSG Systems April 2005 - July 2012
Dow Jones & Company September 2003 - April 2005
Affinitas Corporation July 2001 - September 2003
CSG Systems, Inc June 2000 - July 2001
CSG Systems, Inc June 1999 - June 2000
SITEL Corporation March 1998 - June 1999
SITEL Corporation June 1996 - March 1998
MATRIXX Marketing October 1994 - June 1996
Skills
Data Analysis, Product Management, Business Analysis, Requirements Analysis, Project Management, Program Management, CRM, Account Management, SDLC, Integration, Process Improvement, Team Management, Visio, Vendor Management, Testing, Customer Service, SharePoint, Technical Support, Business Process..., Team Leadership, Product Development, Software Project..., Requirements Gathering, Agile Methodologies
Education
University of Nebraska at Kearney 1988 — 1992
B.S. Telecommunications Management w/ emphasis in Telemarketing; Minor in Graphic Design, Business, Communications, Marketing, Electronics, Computer Science, Graphic Design
University of Nebraska at Kearney
Sue Sawaged-Maresch's Sitel Corporation Experience November 1991 - Present
Job Operations Manager
Industry Telecommunications
Experience
Sitel Corporation November 1991 - Present
Skills
Outsourcing, CRM, Call Centers, Training, Business Intelligence, BPO, Mergers & Acquisitions, Customer Service, Telemarketing, Contact Centers, Service Delivery, Performance Management, Customer Experience, Operations Management, Vendor Management
Education
University of Illinois Springfield 2014 — 2015
Bachelor of Arts (B.A.), English Language and Literature/Letters, 4.0 GPA
Metropolitan Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.91GPA
Sitel Corporation November 1991 - Present
Skills
Outsourcing, CRM, Call Centers, Training, Business Intelligence, BPO, Mergers & Acquisitions, Customer Service, Telemarketing, Contact Centers, Service Delivery, Performance Management, Customer Experience, Operations Management, Vendor Management
Education
University of Illinois Springfield 2014 — 2015
Bachelor of Arts (B.A.), English Language and Literature/Letters, 4.0 GPA
Metropolitan Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.91GPA
Chris Muro's Sitel Corporation Experience January 2004 - March 2007
Job Vice President, HR Team Leader at Regions Financial Corporation
Industry Insurance
Experience
Regions Financial Corporation April 2014 - Present
Regions Financial Corporation July 2012 - April 2014
CRC INSURANCE SERVICES, INC March 2012 - July 2012
Regions Financial Corporation February 2009 - March 2012
Regions Financial March 2007 - January 2009
SITEL CORPORATION January 2004 - March 2007
SITEL Corporation August 1999 - January 2004
SITEL Corporation July 1999 - August 1999
Skills
Employee Relations, Recruitment/Retention, Leaves Of Absence, Corrective Action, Unemployment Claims, EEOC, ADA compliance, Leave of Absence..., FMLA, Leave of Absence, Employee Benefits, Corrective Actions, Human Resources, Applicant Tracking..., Interviews, HR Policies, Performance Management, New Hire Orientations, Recruiting, Hiring, Temporary Placement, Onboarding, Management, Leadership, College Recruiting, Benefits Administration, Workforce Planning, Policy, Succession Planning, Talent Management
Education
University of Alabama 1994 — 1999
Bachelor of Science, Human Development; Family Studies
Minor High
Regions Financial Corporation April 2014 - Present
Regions Financial Corporation July 2012 - April 2014
CRC INSURANCE SERVICES, INC March 2012 - July 2012
Regions Financial Corporation February 2009 - March 2012
Regions Financial March 2007 - January 2009
SITEL CORPORATION January 2004 - March 2007
SITEL Corporation August 1999 - January 2004
SITEL Corporation July 1999 - August 1999
Skills
Employee Relations, Recruitment/Retention, Leaves Of Absence, Corrective Action, Unemployment Claims, EEOC, ADA compliance, Leave of Absence..., FMLA, Leave of Absence, Employee Benefits, Corrective Actions, Human Resources, Applicant Tracking..., Interviews, HR Policies, Performance Management, New Hire Orientations, Recruiting, Hiring, Temporary Placement, Onboarding, Management, Leadership, College Recruiting, Benefits Administration, Workforce Planning, Policy, Succession Planning, Talent Management
Education
University of Alabama 1994 — 1999
Bachelor of Science, Human Development; Family Studies
Minor High
Istvan Szirmai's Sitel Corporation Experience August 2004 - July 2006
Job Contact Center Data and Reporting Analyst at Renkim Corporation
Industry Financial Services
Experience
Renkim Corporation February 2015 - Present
Percepta June 2011 - February 2015
PSCU Financial Services February 2010 - June 2011
Aerotek - Contract to GM January 2006 - March 2009
Sitel Corporation August 2004 - July 2006
Sitel Corporation June 2004 - August 2004
Sitel Corporation April 2002 - June 2004
Sitel Corporation May 1999 - April 2002
Skills
Process Improvement, Vendor Management, SharePoint, Visio, Program Management, Project Management, Workforce Management, Customer Experience, Call Centers, Management, Business Process..., Analysis, Customer Satisfaction, Leadership, Business Analysis, Telecommunications, Operations Management, Data Analysis, Forecasting, CRM, Contact Centers, Outsourcing, Avaya, Customer Service
Education
Henry Ford Community College 1996 — 2000
Science, CIS
Renkim Corporation February 2015 - Present
Percepta June 2011 - February 2015
PSCU Financial Services February 2010 - June 2011
Aerotek - Contract to GM January 2006 - March 2009
Sitel Corporation August 2004 - July 2006
Sitel Corporation June 2004 - August 2004
Sitel Corporation April 2002 - June 2004
Sitel Corporation May 1999 - April 2002
Skills
Process Improvement, Vendor Management, SharePoint, Visio, Program Management, Project Management, Workforce Management, Customer Experience, Call Centers, Management, Business Process..., Analysis, Customer Satisfaction, Leadership, Business Analysis, Telecommunications, Operations Management, Data Analysis, Forecasting, CRM, Contact Centers, Outsourcing, Avaya, Customer Service
Education
Henry Ford Community College 1996 — 2000
Science, CIS
Doris Button's Sitel Corporation Experience April 1998 - August 2001
Job Personal Assistant at W. Gar Richlin LLC
Industry Financial Services
Experience
W. Gar Richlin LLC March 1983 - Present
Advertising.com August 2001 - January 2006
Sitel Corporation April 1998 - August 2001
Alex Brown & Sons April 1989 - April 1998
DLA Piper March 1983 - July 1989
Education
College of Notra Dame of Maryland
Notre Dame of Maryland University
W. Gar Richlin LLC March 1983 - Present
Advertising.com August 2001 - January 2006
Sitel Corporation April 1998 - August 2001
Alex Brown & Sons April 1989 - April 1998
DLA Piper March 1983 - July 1989
Education
College of Notra Dame of Maryland
Notre Dame of Maryland University
Donnielle Johnson's Sitel Corporation Experience September 1999 - March 2004
Job Accountant II
Industry Government Administration
Experience
Dept of State Health Services February 2014 - Present
Restoration Christian Ministries Intl January 2010 - October 2014
Restoration Christian Ministries Intl August 2008 - October 2014
R.C.M.I April 2000 - October 2014
Department of State Heath Services September 2008 - February 2014
Iron Mountain November 2004 - September 2008
Iron Mountain November 2004 - September 2008
Sitel Corporation September 1999 - March 2004
SITEL Corporation September 1999 - March 2004
Office of Attorney General March 1999 - August 1999
Skills
Accounts Payable, Data Entry, Customer Service, Microsoft Office, Process Improvement, Microsoft Excel, Microsoft Word, Training, PowerPoint, Invoicing, Coaching, Accounts Receivable, Teamwork, Policy
Education
University of Phoenix 2006 — 2008
Masters, Business Administration
University of Phoenix 2006 — 2008
MBA; Masters of Business Administration
Southern University and Agricultural and Mechanical College at Baton Rouge 1990 — 1997
Bachelors, Rehabilitation Services
Southern University
B. Sc, Rehabilitation Services
Dept of State Health Services February 2014 - Present
Restoration Christian Ministries Intl January 2010 - October 2014
Restoration Christian Ministries Intl August 2008 - October 2014
R.C.M.I April 2000 - October 2014
Department of State Heath Services September 2008 - February 2014
Iron Mountain November 2004 - September 2008
Iron Mountain November 2004 - September 2008
Sitel Corporation September 1999 - March 2004
SITEL Corporation September 1999 - March 2004
Office of Attorney General March 1999 - August 1999
Skills
Accounts Payable, Data Entry, Customer Service, Microsoft Office, Process Improvement, Microsoft Excel, Microsoft Word, Training, PowerPoint, Invoicing, Coaching, Accounts Receivable, Teamwork, Policy
Education
University of Phoenix 2006 — 2008
Masters, Business Administration
University of Phoenix 2006 — 2008
MBA; Masters of Business Administration
Southern University and Agricultural and Mechanical College at Baton Rouge 1990 — 1997
Bachelors, Rehabilitation Services
Southern University
B. Sc, Rehabilitation Services
Vinita Adkar's Sitel Corporation Experience 1995 - 2001
Job Finance Manager Medical Affairs
Industry Biotechnology
Experience
Genentech January 2014 - Present
Genentech July 2007 - January 2014
Scios Inc / Johnson & Johnson Co. 2001 - 2007
Sitel Corporation 1995 - 2001
McGill University 1989 - 1995
Skills
Biotechnology, Forecasting, Pharmaceutical Industry, Lifesciences, Drug Development, Change Management, FDA, Sop, R&D, Clinical Development, Oncology, Clinical Trials, Biopharmaceuticals
Education
McGill University
Bachelors of Science, CGA -Certified General Accountant
McGill University 1982 — 1985
B.SC, Biochemistry
Genentech January 2014 - Present
Genentech July 2007 - January 2014
Scios Inc / Johnson & Johnson Co. 2001 - 2007
Sitel Corporation 1995 - 2001
McGill University 1989 - 1995
Skills
Biotechnology, Forecasting, Pharmaceutical Industry, Lifesciences, Drug Development, Change Management, FDA, Sop, R&D, Clinical Development, Oncology, Clinical Trials, Biopharmaceuticals
Education
McGill University
Bachelors of Science, CGA -Certified General Accountant
McGill University 1982 — 1985
B.SC, Biochemistry
Jill Halpenny's Sitel Corporation Experience February 1999 - June 2003
Job Senior HR Advisor, Manager, Consultant
Industry Human Resources
Experience
Faronics Corporation July 2011 - January 2013
Faronics Corporation April 2006 - January 2013
Hcareers September 2005 - February 2006
NCO Group June 2003 - September 2005
Sitel Corporation February 1999 - June 2003
HCI Stanchem October 1996 - January 1999
Skills
Employee Relations, Performance Management, Employee Engagement, Recruiting, Interviews, Personnel Management, Human Resources, Leadership, Conflict Resolution, Coaching, Employment Law, Management, Mediation, Executive Coaching, Talent Management, Training, Employee Benefits, Strategy, New Hire Orientations, HR Consulting, HR Policies, Career Development, Technical Recruiting, Onboarding, HR Strategy, Career Counseling, Organizational..., Human Resource Planning, Leadership Development, Workforce Planning, Organizational..., Compensation & Benefit
Education
Vancouver Community College
Leadership Coaching
Justice Institute
Conflict Resolution
Institute of Professional Management (IPM)
Certificate, Focus Management Series Program, Recruiting&Hiring Practices in Canada
AMA - American Management Association International
Certificate, Fundamentals of Human Resources Management
Carswell Continuing Education
Payroll Administration Certification, Honours
Humber College
Law Clerk Certificate
Faronics Corporation July 2011 - January 2013
Faronics Corporation April 2006 - January 2013
Hcareers September 2005 - February 2006
NCO Group June 2003 - September 2005
Sitel Corporation February 1999 - June 2003
HCI Stanchem October 1996 - January 1999
Skills
Employee Relations, Performance Management, Employee Engagement, Recruiting, Interviews, Personnel Management, Human Resources, Leadership, Conflict Resolution, Coaching, Employment Law, Management, Mediation, Executive Coaching, Talent Management, Training, Employee Benefits, Strategy, New Hire Orientations, HR Consulting, HR Policies, Career Development, Technical Recruiting, Onboarding, HR Strategy, Career Counseling, Organizational..., Human Resource Planning, Leadership Development, Workforce Planning, Organizational..., Compensation & Benefit
Education
Vancouver Community College
Leadership Coaching
Justice Institute
Conflict Resolution
Institute of Professional Management (IPM)
Certificate, Focus Management Series Program, Recruiting&Hiring Practices in Canada
AMA - American Management Association International
Certificate, Fundamentals of Human Resources Management
Carswell Continuing Education
Payroll Administration Certification, Honours
Humber College
Law Clerk Certificate
Kimm Jennings's Sitel Corporation Experience April 1998 - January 2006
Job Vice President, Enterprise Employee Benefits at West Corporation
Industry Telecommunications
Experience
West Corporation February 2006 - Present
SITEL Corporation April 1998 - January 2006
Skills
Performance Management, Employee Benefits, Benefits Administration, Deferred Compensation, HRIS, Succession Planning, Applicant Tracking..., FMLA, HR Policies, College Recruiting, Onboarding, New Hire Orientations, Employee Relations, PeopleSoft, ADP Payroll
Education
Northwest Missouri State University 1982 — 1986
BS, Management/Data Processing
West Corporation February 2006 - Present
SITEL Corporation April 1998 - January 2006
Skills
Performance Management, Employee Benefits, Benefits Administration, Deferred Compensation, HRIS, Succession Planning, Applicant Tracking..., FMLA, HR Policies, College Recruiting, Onboarding, New Hire Orientations, Employee Relations, PeopleSoft, ADP Payroll
Education
Northwest Missouri State University 1982 — 1986
BS, Management/Data Processing
Susannah Krug's Sitel Corporation Experience 2003 - 2006
Job Communications Officer at Glendive Police Department
Industry Legal Services
Experience
Glendive Police Department September 2014 - July 2015
State of Oregon September 2012 - June 2014
Unitarian Universalist Community Church of Washington County 2007 - November 2013
North Plains Public Library June 2005 - 2010
Convergys Corporation 2006 - 2006
Sitel Corporation 2003 - 2006
Cashier North Plains Gas Store June 2001 - June 2003
Skills
Telephone Skills, Customer Service, Typing, Data Entry, Customer Relations, Customer Satisfaction, Billing, Microsoft Office, Outlook, Word, PowerPoint, Excel, Teamwork, English, Call Center, MS Office Suite, Social Networking, Social Media, Microsoft Word, Public Speaking, Microsoft Excel, Curriculum Design, Curriculum Development
Education
Lewis & Clark Law School 2008 — 2009
Law
Portland State University 2003 — 2008
BS, Political Science
Glendive Police Department September 2014 - July 2015
State of Oregon September 2012 - June 2014
Unitarian Universalist Community Church of Washington County 2007 - November 2013
North Plains Public Library June 2005 - 2010
Convergys Corporation 2006 - 2006
Sitel Corporation 2003 - 2006
Cashier North Plains Gas Store June 2001 - June 2003
Skills
Telephone Skills, Customer Service, Typing, Data Entry, Customer Relations, Customer Satisfaction, Billing, Microsoft Office, Outlook, Word, PowerPoint, Excel, Teamwork, English, Call Center, MS Office Suite, Social Networking, Social Media, Microsoft Word, Public Speaking, Microsoft Excel, Curriculum Design, Curriculum Development
Education
Lewis & Clark Law School 2008 — 2009
Law
Portland State University 2003 — 2008
BS, Political Science
Bridget Corns's Sitel Corporation Experience April 2000 - October 2008
Job Insurance agent
Industry Insurance
Experience
Global Contact Services Customer Service RepresentativeMarshall health orthopedicJanuary 2014 - Present
Global Contact Service 2009 - Present
Global Contact Center October 2008 - Present
Sitel Corporation April 2000 - October 2008
Skills
Microsoft Excel, Microsoft Word, Public Speaking
Education
Huntington Junior 2011 — 2012
Medical Coding
Marshall University 1993 — 1996
College of Education
HHS 1988 — 1992
Huntington High School 1988 — 1992
Diploma, college prep Class
Global Contact Services Customer Service RepresentativeMarshall health orthopedicJanuary 2014 - Present
Global Contact Service 2009 - Present
Global Contact Center October 2008 - Present
Sitel Corporation April 2000 - October 2008
Skills
Microsoft Excel, Microsoft Word, Public Speaking
Education
Huntington Junior 2011 — 2012
Medical Coding
Marshall University 1993 — 1996
College of Education
HHS 1988 — 1992
Huntington High School 1988 — 1992
Diploma, college prep Class
Venita Williams's Sitel Corporation Experience September 2005 - August 2008
Job International Order Management Specialist at Smith & Nephew Orthopaedics
Industry Management Consulting
Experience
Smith & Nephew Orthopaedics May 2014 - Present
Smith & Nephew, Inc December 2009 - May 2014
ACS, Inc October 2008 - November 2009
SITEL Corporation September 2005 - August 2008
Cingular Wireless/AT&T Wireless August 2003 - September 2005
Suncom/AT&T Wireless December 2001 - August 2003
Harrah’s Teleservices Center July 1999 - June 2001
Skills
SAP, Customer Service, Data Entry, Data Analysis, Outlook, Microsoft Office, Account Management, Payroll, Inventory Management, CRM, DOS, Troubleshooting, Fax, Copying, Internet, Software Installation, Sales Management, Problem Solving, Microsoft Excel, E-Learning, Key Performance..., Leadership, Microsoft Word, Strategic Planning, Pricing, Quality Assurance, Quality Auditing, Recruiting, Training, Teamwork, Telecommunications, Answering Telephones, Oracle Reports, Statistical Reporting, 10 Key, Microsoft Office 2003, Office 2010, Microsoft Office 2007, Workforce Management, Call Center, Remote Monitoring, Coaching, Performance Management, Training Facilitation, PowerPoint, Team Management
Education
Park University Online 2010 — 2014
Bachelor of Science, Management; Human Resource Management
LeMoyne-Owen College 1999 — 2003
Bachelor of Science, Business Administration; Management
Smith & Nephew Orthopaedics May 2014 - Present
Smith & Nephew, Inc December 2009 - May 2014
ACS, Inc October 2008 - November 2009
SITEL Corporation September 2005 - August 2008
Cingular Wireless/AT&T Wireless August 2003 - September 2005
Suncom/AT&T Wireless December 2001 - August 2003
Harrah’s Teleservices Center July 1999 - June 2001
Skills
SAP, Customer Service, Data Entry, Data Analysis, Outlook, Microsoft Office, Account Management, Payroll, Inventory Management, CRM, DOS, Troubleshooting, Fax, Copying, Internet, Software Installation, Sales Management, Problem Solving, Microsoft Excel, E-Learning, Key Performance..., Leadership, Microsoft Word, Strategic Planning, Pricing, Quality Assurance, Quality Auditing, Recruiting, Training, Teamwork, Telecommunications, Answering Telephones, Oracle Reports, Statistical Reporting, 10 Key, Microsoft Office 2003, Office 2010, Microsoft Office 2007, Workforce Management, Call Center, Remote Monitoring, Coaching, Performance Management, Training Facilitation, PowerPoint, Team Management
Education
Park University Online 2010 — 2014
Bachelor of Science, Management; Human Resource Management
LeMoyne-Owen College 1999 — 2003
Bachelor of Science, Business Administration; Management
Berthony Gaspard's Sitel Corporation Experience January 1999 - January 2000
Job Senior Network Admin at WhitmanWalker Health
Industry Hospital & Health Care
Experience
Whitman-Walker Health December 2002 - Present
Comp USA December 2000 - December 2002
The Orkand Corp July 2000 - December 2002
Orkand Corporation July 2000 - December 2002
Sitel Corporation January 1999 - January 2000
Grand Union January 1995 - January 1999
Rockland Boces Adult Education January 1997 - January 1998
US Army National Guard January 1981 - January 1997
Skills
SQL, Networking, Databases, Microsoft Office, Program Management, Policy, Active Directory, Customer Service, VPN, Public Speaking, Network Administration, Virtualization, ActiveSync, Citrix, Data Analysis, System Administration, Computer Hardware, Operating Systems, Troubleshooting, Network Security, Software Installation, Windows Server, Windows, IT Management, DHCP, Help Desk Support, Microsoft Exchange, Firewalls, DNS, Routers, Switches, WAN, Servers, Management, Software Documentation, Wireless Networking, Technical Support, Integration, Security, Hardware, Disaster Recovery, Cisco Technologies, SharePoint, Data Center, Information Technology, VoIP, Oracle, Administration, Cloud Computing, Microsoft Certified...
Education
Adult Boces Education 1997 — 1998
Network Technology Diploma, Business Administration
Miami Dade College 1979 — 1984
Bachelor, aviation engineering/pilot
Whitman-Walker Health December 2002 - Present
Comp USA December 2000 - December 2002
The Orkand Corp July 2000 - December 2002
Orkand Corporation July 2000 - December 2002
Sitel Corporation January 1999 - January 2000
Grand Union January 1995 - January 1999
Rockland Boces Adult Education January 1997 - January 1998
US Army National Guard January 1981 - January 1997
Skills
SQL, Networking, Databases, Microsoft Office, Program Management, Policy, Active Directory, Customer Service, VPN, Public Speaking, Network Administration, Virtualization, ActiveSync, Citrix, Data Analysis, System Administration, Computer Hardware, Operating Systems, Troubleshooting, Network Security, Software Installation, Windows Server, Windows, IT Management, DHCP, Help Desk Support, Microsoft Exchange, Firewalls, DNS, Routers, Switches, WAN, Servers, Management, Software Documentation, Wireless Networking, Technical Support, Integration, Security, Hardware, Disaster Recovery, Cisco Technologies, SharePoint, Data Center, Information Technology, VoIP, Oracle, Administration, Cloud Computing, Microsoft Certified...
Education
Adult Boces Education 1997 — 1998
Network Technology Diploma, Business Administration
Miami Dade College 1979 — 1984
Bachelor, aviation engineering/pilot
Miriam (Mimi) Railey MBA, CNMT's Sitel Corporation Experience September 2000 - August 2001
Job Customer Service at APAC Customer Services
Industry Hospital & Health Care
Experience
APAC Customer Services December 2013 - Present
Home-Based business, Network Marketing Professional January 2013 - Present
St. Mary's Hospital October 2009 - October 2011
Advanced Cardiac Specialists February 2007 - February 2009
Maryvale Hospital June 2006 - February 2007
Dr. Javier Arce Cardiologist January 2002 - June 2006
Passtyme Communications January 2001 - December 2004
RGIS September 1998 - March 2004
Sitel Corporation September 2000 - August 2001
America West Vacations September 1999 - September 2000
Skills
Healthcare Information..., Healthcare Management, Healthcare, Hospitals, Patient Safety, Clinical Research, Cpr Certified, Microsoft Office, EMR, Process Improvement, PowerPoint, Radiology, Medical Imaging, Nuclear Medicine, PALS, Medical Terminology, BLS, HIPAA, Data Analysis, Managed Care, PACS, Customer Service, Strategic Planning, Organizational..., Executive Coaching, Department Budgeting, New Business Development, Project Coordination, Business Analysis, Human Resources, Public Speaking, Public Relations, Negotiation, Goal-driven leader, Sales, Risk Management, Gap Analysis, Project Management, Change Management, Six Sigma, Marketing, Networking, Organizational Needs..., Microsoft Excel, Professional...
Education
University of Phoenix 2013 — 2017
DM, Organizational Management and Leadership, Second year
University of Phoenix 2010 — 2012
M.B.A., Business Administration and Management, General
University of Kentucky 1985 — 1989
BHS, Health/Health Care Administration/Management
APAC Customer Services December 2013 - Present
Home-Based business, Network Marketing Professional January 2013 - Present
St. Mary's Hospital October 2009 - October 2011
Advanced Cardiac Specialists February 2007 - February 2009
Maryvale Hospital June 2006 - February 2007
Dr. Javier Arce Cardiologist January 2002 - June 2006
Passtyme Communications January 2001 - December 2004
RGIS September 1998 - March 2004
Sitel Corporation September 2000 - August 2001
America West Vacations September 1999 - September 2000
Skills
Healthcare Information..., Healthcare Management, Healthcare, Hospitals, Patient Safety, Clinical Research, Cpr Certified, Microsoft Office, EMR, Process Improvement, PowerPoint, Radiology, Medical Imaging, Nuclear Medicine, PALS, Medical Terminology, BLS, HIPAA, Data Analysis, Managed Care, PACS, Customer Service, Strategic Planning, Organizational..., Executive Coaching, Department Budgeting, New Business Development, Project Coordination, Business Analysis, Human Resources, Public Speaking, Public Relations, Negotiation, Goal-driven leader, Sales, Risk Management, Gap Analysis, Project Management, Change Management, Six Sigma, Marketing, Networking, Organizational Needs..., Microsoft Excel, Professional...
Education
University of Phoenix 2013 — 2017
DM, Organizational Management and Leadership, Second year
University of Phoenix 2010 — 2012
M.B.A., Business Administration and Management, General
University of Kentucky 1985 — 1989
BHS, Health/Health Care Administration/Management
Debi Graham's Sitel Corporation Experience January 2007 - January 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
Ministry of Community Safety and Correctional Services February 2013 - Present
Voysus Group Inc February 2011 - January 2012
Vitality Today July 2009 - 2010
Vitality Today January 2009 - 2010
Vitality Today July 2007 - 2010
SITEL Corporation January 2007 - January 2009
SITEL Corporation Toronto November 2005 - January 2009
2006 SITEL Corporation Toronto November 2004 - January 2009
SITEL Corporation November 2005 - December 2006
Percepta September 2002 - June 2003
Skills
Customer Service, Leadership, Training, Troubleshooting, Coaching, Call Center Development, Customer Support, Technical Support, Time Management, Call Centers, Teamwork, Telephone Skills, Invoicing, Accounting
Education
High School Applewood Heights SS
Ryerson University
Ministry of Community Safety and Correctional Services February 2013 - Present
Voysus Group Inc February 2011 - January 2012
Vitality Today July 2009 - 2010
Vitality Today January 2009 - 2010
Vitality Today July 2007 - 2010
SITEL Corporation January 2007 - January 2009
SITEL Corporation Toronto November 2005 - January 2009
2006 SITEL Corporation Toronto November 2004 - January 2009
SITEL Corporation November 2005 - December 2006
Percepta September 2002 - June 2003
Skills
Customer Service, Leadership, Training, Troubleshooting, Coaching, Call Center Development, Customer Support, Technical Support, Time Management, Call Centers, Teamwork, Telephone Skills, Invoicing, Accounting
Education
High School Applewood Heights SS
Ryerson University
Debi Graham's Sitel Corporation Experience January 2007 - January 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
SITEL Corporation January 2007 - January 2009
SITEL Corporation November 2005 - December 2006
Dr Chris MacLean October 2003 - April 2004
Percepta June 2001 - September 2002
Axxent Canada June 2000 - April 2001
Education
Ryerson University
SITEL Corporation January 2007 - January 2009
SITEL Corporation November 2005 - December 2006
Dr Chris MacLean October 2003 - April 2004
Percepta June 2001 - September 2002
Axxent Canada June 2000 - April 2001
Education
Ryerson University
Louis Railey's Sitel Corporation Experience April 2001 - June 2001
Job Student at University of Phoenix
Industry Computer Software
Experience
First Logistics October 2006 - November 2009
Hinds & Associates May 2002 - September 2003
AT&T January 2001 - January 2002
SITEL Corporation April 2001 - June 2001
Merrill Corporation January 1999 - January 2001
Home Technologies, Inc January 1997 - January 1999
Education
University of Phoenix 2008 — 2010
Axia College of University of Phoenix
Degree: Associate of Arts, Information Technology
Queensborough Community College
Computer Information Systems/Design Drafting
University of Phoenix
Bachelor of Arts, Software Engineering
First Logistics October 2006 - November 2009
Hinds & Associates May 2002 - September 2003
AT&T January 2001 - January 2002
SITEL Corporation April 2001 - June 2001
Merrill Corporation January 1999 - January 2001
Home Technologies, Inc January 1997 - January 1999
Education
University of Phoenix 2008 — 2010
Axia College of University of Phoenix
Degree: Associate of Arts, Information Technology
Queensborough Community College
Computer Information Systems/Design Drafting
University of Phoenix
Bachelor of Arts, Software Engineering
Chase Campbell's Sitel Corporation Experience October 2011 - January 2012
Job Head Men's Basketball Coach at Paine College
Industry Sports
Experience
Paine College August 2013 - Present
Kirkwood Community College July 2013 - August 2013
Newberry College October 2012 - June 2013
Southern Kings Gold August 2011 - October 2012
Paine College July 2011 - May 2012
Sitel Corporation October 2011 - January 2012
Omni Health and Fitness April 2011 - August 2011
Augusta Power/ Team Power March 2010 - July 2011
Dick's Sporting Goods July 2009 - April 2011
Paine College August 2008 - May 2009
Skills
Basketball, Sponsorship, Event Planning, Coaching, Customer Service, Public Relations, Social Media, Microsoft Office, Sales, Social Media Marketing, Marketing, Public Speaking, Event Management, Time Management, Sports Marketing, College Basketball, Community Outreach, Microsoft Excel, Project Management, Editing, Team Leadership, Microsoft Word, Volunteer Management, Marketing Strategy, Teamwork, Fundraising, Management, Social Networking, Press Releases, Program Management, Advertising, Sports Management, Leadership, Athletics, Nonprofits, Facebook, Higher Education, PowerPoint, Teaching, Leadership Development, Marketing Communications
Education
Paine College 2007 — 2012
Bachelor of Arts (B.A.), Mass Communications emphasis Public Relations
Paine College
Bachelor of Arts, Mass Communications; Media Relations
Paine College August 2013 - Present
Kirkwood Community College July 2013 - August 2013
Newberry College October 2012 - June 2013
Southern Kings Gold August 2011 - October 2012
Paine College July 2011 - May 2012
Sitel Corporation October 2011 - January 2012
Omni Health and Fitness April 2011 - August 2011
Augusta Power/ Team Power March 2010 - July 2011
Dick's Sporting Goods July 2009 - April 2011
Paine College August 2008 - May 2009
Skills
Basketball, Sponsorship, Event Planning, Coaching, Customer Service, Public Relations, Social Media, Microsoft Office, Sales, Social Media Marketing, Marketing, Public Speaking, Event Management, Time Management, Sports Marketing, College Basketball, Community Outreach, Microsoft Excel, Project Management, Editing, Team Leadership, Microsoft Word, Volunteer Management, Marketing Strategy, Teamwork, Fundraising, Management, Social Networking, Press Releases, Program Management, Advertising, Sports Management, Leadership, Athletics, Nonprofits, Facebook, Higher Education, PowerPoint, Teaching, Leadership Development, Marketing Communications
Education
Paine College 2007 — 2012
Bachelor of Arts (B.A.), Mass Communications emphasis Public Relations
Paine College
Bachelor of Arts, Mass Communications; Media Relations
Ryan Theune's Sitel Corporation Experience July 2005 - November 2005
Job Field Technician at Custom Data & Networks
Industry Information Technology and Services
Experience
Custom Data and Networks April 2014 - Present
State Farm 1900 - 2015
State Farm 1900 - 2015
Network Engineering Technologies January 2012 - March 2014
Fidelity National Information Services September 2007 - March 2011
Oxford International May 2007 - September 2007
Living Alliance January 2006 - August 2006
Sitel Corporation July 2005 - November 2005
Certegy Corporation March 2002 - March 2005
Madison Area Technical College January 2003 - December 2003
Education
University of Wisconsin-Madison 2004 — 2007
Bachelor of Arts, Political Science
Madison Area Technical College 2002 — 2004
Custom Data and Networks April 2014 - Present
State Farm 1900 - 2015
State Farm 1900 - 2015
Network Engineering Technologies January 2012 - March 2014
Fidelity National Information Services September 2007 - March 2011
Oxford International May 2007 - September 2007
Living Alliance January 2006 - August 2006
Sitel Corporation July 2005 - November 2005
Certegy Corporation March 2002 - March 2005
Madison Area Technical College January 2003 - December 2003
Education
University of Wisconsin-Madison 2004 — 2007
Bachelor of Arts, Political Science
Madison Area Technical College 2002 — 2004
Carol Juliano's Sitel Corporation Experience November 2010 - September 2013
Job Sales Manager at Alorica
Industry Telecommunications
Stacey Schneider's Sitel Corporation Experience June 2005 - March 2007
Job Marketing Specialist at NCO Group
Industry Plastics
Experience
NCO Group October 2012 - Present
RD Industries, Inc. December 2007 - June 2012
ConAgra Foods March 2007 - December 2007
SITEL Corporation June 2005 - March 2007
Ameritrade, Inc. January 2005 - May 2005
Enterprise Rent-A-Car June 2003 - January 2005
Skills
Sales, Customer Service, Account Management, Marketing, Sales Operations, Management, Project Management, Sales Process, Outsourcing, CRM, New Business Development, Leadership, Call Centers
Education
The University of South Dakota 1999 — 2003
BSBA, Business Management/Marketing
NCO Group October 2012 - Present
RD Industries, Inc. December 2007 - June 2012
ConAgra Foods March 2007 - December 2007
SITEL Corporation June 2005 - March 2007
Ameritrade, Inc. January 2005 - May 2005
Enterprise Rent-A-Car June 2003 - January 2005
Skills
Sales, Customer Service, Account Management, Marketing, Sales Operations, Management, Project Management, Sales Process, Outsourcing, CRM, New Business Development, Leadership, Call Centers
Education
The University of South Dakota 1999 — 2003
BSBA, Business Management/Marketing
Raymond Lowers's Sitel Corporation Experience January 2004 - March 2005
Job Business Analyst/Consultant TEKsystems
Industry Management Consulting
Experience
TEKsystems 2012 - Present
VXI Global Solutions, Inc January 2011 - September 2012
Epixtar August 2006 - August 2010
Epixtar March 2005 - August 2006
SITEL CORPORATION January 2004 - March 2005
Telespectrum November 2002 - January 2004
Skills
Call Center, BPO, Inbound Marketing, Workforce Management, Outsourcing, Telemarketing, Customer Satisfaction, Customer Experience, Operations Management, Vendor Management, Process Improvement, Call Center Development, Performance Management, Contact Centers, Team Management, Customer Service, Lead Generation, Customer Retention, CRM, Account Management, Call Centers, Leadership, Management, Strategy, Training, Sales Operations, Program Management, Forecasting, Human Resources, Analysis, Employee Training, Sales
Education
Marshall University 1995 — 1999
Bachelor of Arts
TEKsystems 2012 - Present
VXI Global Solutions, Inc January 2011 - September 2012
Epixtar August 2006 - August 2010
Epixtar March 2005 - August 2006
SITEL CORPORATION January 2004 - March 2005
Telespectrum November 2002 - January 2004
Skills
Call Center, BPO, Inbound Marketing, Workforce Management, Outsourcing, Telemarketing, Customer Satisfaction, Customer Experience, Operations Management, Vendor Management, Process Improvement, Call Center Development, Performance Management, Contact Centers, Team Management, Customer Service, Lead Generation, Customer Retention, CRM, Account Management, Call Centers, Leadership, Management, Strategy, Training, Sales Operations, Program Management, Forecasting, Human Resources, Analysis, Employee Training, Sales
Education
Marshall University 1995 — 1999
Bachelor of Arts
Rachel Harrington's Sitel Corporation Experience November 2001 - June 2004
Job Warranty Administrator at Broadway KIA
Industry Automotive
Experience
Broadway KIA April 2014 - Present
Portland State University August 2013 - April 2014
Milo McIver State Park June 2013 - September 2013
Mt. Hood Community College September 2012 - June 2013
Grayrose Marketing Inc January 2009 - May 2010
Ron Tonkin Dodge September 2006 - October 2008
Cascade Auto Center August 2004 - July 2006
Sitel Corporation November 2001 - June 2004
Skills
Case Managment, Motivational..., Cross Cultural..., intake and assesment, Group Facilitation, Familiar with DSM-V..., Research, provide referrals, Experience Working with..., Experience working with..., Experience working with..., Ability to balance work..., Customer Service, Office Management, Social Services, Telephone Skills, Data Entry, Facilitators, Community Outreach, Cpr Certified, Administration, Conflict Resolution, Volunteer Management, Resume Writing, Facilitation, Critical Thinking, Records Management, Nonprofits, Report Writing, Case Management
Education
Portland State University 2013 — 2015
Bachelor's of Science, Child and Family Studies
Mt. Hood Community College 2010 — 2013
Associates in Mental Health and Human Services, Mental and Social Health Services and Allied Professions, 3.8
Yakima Community 1995 — 1997
AA Degree, Travel & Tourism Business Management
Wenatchee Valley College 1994 — 1995
Business Management, Accounting
Reynolds Highschool 1989 — 1993
Diploma, College Prep.
Broadway KIA April 2014 - Present
Portland State University August 2013 - April 2014
Milo McIver State Park June 2013 - September 2013
Mt. Hood Community College September 2012 - June 2013
Grayrose Marketing Inc January 2009 - May 2010
Ron Tonkin Dodge September 2006 - October 2008
Cascade Auto Center August 2004 - July 2006
Sitel Corporation November 2001 - June 2004
Skills
Case Managment, Motivational..., Cross Cultural..., intake and assesment, Group Facilitation, Familiar with DSM-V..., Research, provide referrals, Experience Working with..., Experience working with..., Experience working with..., Ability to balance work..., Customer Service, Office Management, Social Services, Telephone Skills, Data Entry, Facilitators, Community Outreach, Cpr Certified, Administration, Conflict Resolution, Volunteer Management, Resume Writing, Facilitation, Critical Thinking, Records Management, Nonprofits, Report Writing, Case Management
Education
Portland State University 2013 — 2015
Bachelor's of Science, Child and Family Studies
Mt. Hood Community College 2010 — 2013
Associates in Mental Health and Human Services, Mental and Social Health Services and Allied Professions, 3.8
Yakima Community 1995 — 1997
AA Degree, Travel & Tourism Business Management
Wenatchee Valley College 1994 — 1995
Business Management, Accounting
Reynolds Highschool 1989 — 1993
Diploma, College Prep.
Vanessa Zink's Sitel Corporation Experience June 1994 - June 1999
Job Accountant at Ray CPA Tax and Accounting, LLC
Industry Accounting
Experience
Baas & Associates, PC August 2012 - April 2014
Robert Half International June 2011 - August 2012
Bartlett, Hackett and Feinberg, PC January 2011 - June 2011
QTC Medical Services April 2006 - June 2007
Optimal Communications January 2005 - February 2006
Douglas County General Assistance June 1999 - February 2004
Omaha Steaks November 1998 - December 2001
H&R Block January 1993 - January 2001
Sitel Corporation June 1994 - June 1999
Skills
Spanish, Accounting, Training, Data Entry, Accounts Receivable, Management, Microsoft Excel, Financial Analysis, PowerPoint, Financial Reporting, Microsoft Office, Microsoft Word, QuickBooks, Teamwork
Education
The University of Texas at San Antonio 2009 — 2010
BBA, Accounting and Legal Studies
San Antonio College 2007 — 2008
Associate's Degree, Liberal Arts
H&R Block
Institute of Law and Public Affairs2009
Metropolitan Community College
Baas & Associates, PC August 2012 - April 2014
Robert Half International June 2011 - August 2012
Bartlett, Hackett and Feinberg, PC January 2011 - June 2011
QTC Medical Services April 2006 - June 2007
Optimal Communications January 2005 - February 2006
Douglas County General Assistance June 1999 - February 2004
Omaha Steaks November 1998 - December 2001
H&R Block January 1993 - January 2001
Sitel Corporation June 1994 - June 1999
Skills
Spanish, Accounting, Training, Data Entry, Accounts Receivable, Management, Microsoft Excel, Financial Analysis, PowerPoint, Financial Reporting, Microsoft Office, Microsoft Word, QuickBooks, Teamwork
Education
The University of Texas at San Antonio 2009 — 2010
BBA, Accounting and Legal Studies
San Antonio College 2007 — 2008
Associate's Degree, Liberal Arts
H&R Block
Institute of Law and Public Affairs2009
Metropolitan Community College
Alay Alahakoon's Sitel Corporation Experience July 2004 - May 2005
Job IT Developer / Analyst
Industry Information Technology and Services
Experience
Government of Canada March 2014 - Present
IBM (Canada) June 2006 - July 2013
ENTRUST, Kanata May 2005 - June 2006
SITEL Corporation July 2004 - May 2005
Nitro Microsystems Inc. April 2004 - July 2004
Nortel Networks October 2000 - March 2003
WILLIAM M MERCER (Canada), Ottawa May 2000 - July 2000
Cubic Transportation Systems (Australia) Pty Limited July 1995 - February 2000
Skills
Windows Server, Microsoft SQL Server, Active Directory, IIS, Testing, Unix, VMware, Business Intelligence, Linux, Operating Systems, Oracle, Troubleshooting, Disaster Recovery, SQL, TCP/IP, Apache, Technical Support, Servers, Security, Windows, Windows XP, Software Documentation
Education
University of Colombo 1991 — 1995
Bachelor's degree, Physics/Mathematics
Government of Canada March 2014 - Present
IBM (Canada) June 2006 - July 2013
ENTRUST, Kanata May 2005 - June 2006
SITEL Corporation July 2004 - May 2005
Nitro Microsystems Inc. April 2004 - July 2004
Nortel Networks October 2000 - March 2003
WILLIAM M MERCER (Canada), Ottawa May 2000 - July 2000
Cubic Transportation Systems (Australia) Pty Limited July 1995 - February 2000
Skills
Windows Server, Microsoft SQL Server, Active Directory, IIS, Testing, Unix, VMware, Business Intelligence, Linux, Operating Systems, Oracle, Troubleshooting, Disaster Recovery, SQL, TCP/IP, Apache, Technical Support, Servers, Security, Windows, Windows XP, Software Documentation
Education
University of Colombo 1991 — 1995
Bachelor's degree, Physics/Mathematics
Crysta Ruffin's Sitel Corporation Experience August 2004 - January 2005
Job Claim Team Manager Subrogation
Industry Insurance
Experience
State Farm Insurance Company January 2005 - Present
Sitel Corporation August 2004 - January 2005
University of Alabama at Birmingham Chapter Public Relations Council of Alabama (PRCA) April 2003 - May 2004
United Cerebral Palsy of Greater August 2003 - December 2003
University of Alabama at Birmingham Scholarship Fund January 2003 - May 2003
Education
American Institute for CPCU
Insurance Institute of America
Lawson State Community College
Associate Arts Degree, English
Troy State University
Master Degree, Science of Management
University of Alabama at Birmingham
Bachelor of Arts Degree, Mass Communication
State Farm Insurance Company January 2005 - Present
Sitel Corporation August 2004 - January 2005
University of Alabama at Birmingham Chapter Public Relations Council of Alabama (PRCA) April 2003 - May 2004
United Cerebral Palsy of Greater August 2003 - December 2003
University of Alabama at Birmingham Scholarship Fund January 2003 - May 2003
Education
American Institute for CPCU
Insurance Institute of America
Lawson State Community College
Associate Arts Degree, English
Troy State University
Master Degree, Science of Management
University of Alabama at Birmingham
Bachelor of Arts Degree, Mass Communication
Chrysa Gordon's Sitel Corporation Experience January 2000 - January 2001
Job Butterflies are awesome
Industry Insurance
Experience
Mutual of Omaha October 2011 - Present
CBSHOME Real Estate September 2001 - April 2010
SITEL Corporation January 2000 - January 2001
SITEL Corporation January 1997 - January 2000
SITEL Corporation January 1994 - January 1997
SITEL Corporation January 1990 - January 1994
Education
Metropolitan Community College 1986 — 1991
Bachelor of Science Degree, Photography
Holy Name School 1974 — 1986
High School Diploma
Mutual of Omaha October 2011 - Present
CBSHOME Real Estate September 2001 - April 2010
SITEL Corporation January 2000 - January 2001
SITEL Corporation January 1997 - January 2000
SITEL Corporation January 1994 - January 1997
SITEL Corporation January 1990 - January 1994
Education
Metropolitan Community College 1986 — 1991
Bachelor of Science Degree, Photography
Holy Name School 1974 — 1986
High School Diploma
Jeffrey Sowards's Sitel Corporation Experience August 2002 - January 2004
Job Operations Controller at Compass Group North America
Industry Telecommunications
Experience
Compass Group North America March 2014 - Present
Time Warner Cable March 2011 - March 2014
Compass Group North America May 2005 - March 2011
The CenterMark, LLC Accounting firm January 2004 - May 2005
Sitel Corporation August 2002 - January 2004
Skills
Tax Preparation, Accounting, Financial Modeling, Financial Statements, Payroll, Financial Analysis, Financial Reporting, Variance Analysis, Process Improvement, Fixed Assets, Bank Reconciliation, SAP, Advanced Excel, P&L, Account Reconciliation, Invoicing, General Ledger, Journal Entries, Training, Accruals, Management, Forecasting, Auditing, Financial Accounting, Cost Accounting, Accounts Payable, GAAP, Accounts Receivable, Finance, PeopleSoft, Managerial Finance, Pivot Tables, Internal Controls, Cash Flow, Microsoft Excel
Education
University of North Carolina at 2008 — 2012
Masters of Accountancy, Accounting and Finance
University of Dayton 1992 — 1996
BS, Business, Accounting
Compass Group North America March 2014 - Present
Time Warner Cable March 2011 - March 2014
Compass Group North America May 2005 - March 2011
The CenterMark, LLC Accounting firm January 2004 - May 2005
Sitel Corporation August 2002 - January 2004
Skills
Tax Preparation, Accounting, Financial Modeling, Financial Statements, Payroll, Financial Analysis, Financial Reporting, Variance Analysis, Process Improvement, Fixed Assets, Bank Reconciliation, SAP, Advanced Excel, P&L, Account Reconciliation, Invoicing, General Ledger, Journal Entries, Training, Accruals, Management, Forecasting, Auditing, Financial Accounting, Cost Accounting, Accounts Payable, GAAP, Accounts Receivable, Finance, PeopleSoft, Managerial Finance, Pivot Tables, Internal Controls, Cash Flow, Microsoft Excel
Education
University of North Carolina at 2008 — 2012
Masters of Accountancy, Accounting and Finance
University of Dayton 1992 — 1996
BS, Business, Accounting
Louise Mitchelll's Sitel Corporation Experience September 2000 - September 2010
Job Independant Tax Preparer at Wright Choice Tax Services
Industry Higher Education
Experience
Virginia College January 2011 - Present
Virginia College Birmingham January 2011 - Present
Wright Choice Tax Services January 2007 - Present
Sitel Corporation September 2000 - September 2010
Sitel September 2000 - September 2010
Skills
Ultrasound, Customer Service, Tax Preparation, Outlook, PowerPoint, Word, Supervisory Skills, Excel
Education
Virginia College-Birmingham 2011 — 2013
University of Alabama at Birmingham 1984 — 1988
Virginia College January 2011 - Present
Virginia College Birmingham January 2011 - Present
Wright Choice Tax Services January 2007 - Present
Sitel Corporation September 2000 - September 2010
Sitel September 2000 - September 2010
Skills
Ultrasound, Customer Service, Tax Preparation, Outlook, PowerPoint, Word, Supervisory Skills, Excel
Education
Virginia College-Birmingham 2011 — 2013
University of Alabama at Birmingham 1984 — 1988
Jennifer Chancellor, PHR, SHRM-CP's Sitel Corporation Experience July 2000 - January 2002
Job Human Resources Senior Manager at PAE Applied Technologies LLC
Industry Defense & Space
Experience
PAE Applied Technologies LLC (Formerly CSC Applied Technologies, LLC) February 2005 - Present
Atlas Copco (Formerly Baker Hughes Mining Tools) May 2003 - February 2005
Eimo Technologies Inc. April 2002 - May 2003
SITEL Corporation July 2000 - January 2002
Carson Products Company May 1997 - June 2000
Everbrite, LLC 1996 - 1997
Skills
Employee Relations, HRIS, Human Resources, Employee Benefits, Workforce Planning, Personnel Management, HR Policies, Performance Management, Recruiting, Interviews, Program Management, Management, OSHA, Deferred Compensation, New Hire Orientations, Process Improvement, College Recruiting, PHR, OSHA 30 Hour Safety and..., Succession Planning, Policy, Employee Training, Payroll, Leadership, Onboarding, Budgets, Compensation, Affirmative Action, Affirmative Action...
Education
St. Norbert College 1990 — 1994
Bachelor of Business Administration, Business Administration
PAE Applied Technologies LLC (Formerly CSC Applied Technologies, LLC) February 2005 - Present
Atlas Copco (Formerly Baker Hughes Mining Tools) May 2003 - February 2005
Eimo Technologies Inc. April 2002 - May 2003
SITEL Corporation July 2000 - January 2002
Carson Products Company May 1997 - June 2000
Everbrite, LLC 1996 - 1997
Skills
Employee Relations, HRIS, Human Resources, Employee Benefits, Workforce Planning, Personnel Management, HR Policies, Performance Management, Recruiting, Interviews, Program Management, Management, OSHA, Deferred Compensation, New Hire Orientations, Process Improvement, College Recruiting, PHR, OSHA 30 Hour Safety and..., Succession Planning, Policy, Employee Training, Payroll, Leadership, Onboarding, Budgets, Compensation, Affirmative Action, Affirmative Action...
Education
St. Norbert College 1990 — 1994
Bachelor of Business Administration, Business Administration
Barbara Doran's Sitel Corporation Experience 1989 - 1999
Job Client Engagement at West Corporation
Industry Marketing and Advertising
Experience
West Corporation April 2014 - Present
Heartland Medical Billing May 2013 - January 2014
CSG International June 2012 - May 2013
Affinitas Corporation September 1999 - June 2012
SITEL Corporation 1989 - 1999
Skills
Call Center, CRM, Customer Retention, Vendor Management, Account Management, Direct Marketing, Lead Generation, B2B, Customer Acquisition, Salesforce.com, Customer Satisfaction, BPO, Call Centers, New Business Development, Strategy, Business Development, SaaS, Outsourcing, Telemarketing, Telecommunications, Direct Sales, Customer Experience, Sales Process, Leadership, Team Building, Team Leadership, Sales Operations, Strategic Partnerships, Process Improvement, Sales, Selling, Management, Online Marketing, Sales Management, Email Marketing, Training, Inbound Marketing, Workforce Management, Marketing, Marketing Strategy, Client Services, Marketing Management, Direct Mail
Education
Northwest Missouri State University
Bachelor of Science (BS), Public Relations and Marketing
University of Nebraska at Omaha
West Corporation April 2014 - Present
Heartland Medical Billing May 2013 - January 2014
CSG International June 2012 - May 2013
Affinitas Corporation September 1999 - June 2012
SITEL Corporation 1989 - 1999
Skills
Call Center, CRM, Customer Retention, Vendor Management, Account Management, Direct Marketing, Lead Generation, B2B, Customer Acquisition, Salesforce.com, Customer Satisfaction, BPO, Call Centers, New Business Development, Strategy, Business Development, SaaS, Outsourcing, Telemarketing, Telecommunications, Direct Sales, Customer Experience, Sales Process, Leadership, Team Building, Team Leadership, Sales Operations, Strategic Partnerships, Process Improvement, Sales, Selling, Management, Online Marketing, Sales Management, Email Marketing, Training, Inbound Marketing, Workforce Management, Marketing, Marketing Strategy, Client Services, Marketing Management, Direct Mail
Education
Northwest Missouri State University
Bachelor of Science (BS), Public Relations and Marketing
University of Nebraska at Omaha
Carlita Stark's Sitel Corporation Experience October 2007 - January 2008
Job Student at ITT Technical InstituteOmaha
Industry Telecommunications
Experience
Sitel Corporation October 2007 - January 2008
Info-USA July 2007 - September 2007
Jesus Christ Community Church April 2005 - September 2006
Skills
Great customer service, Typing of 40+ wpm, Money Handling..., Highly Reliable, Computer Proficiency, Positive Personality
Education
ITT Technical Institute-Omaha 2012 — 2014
Achieving Associates Degree, Network and System Administration/Administrator
Sitel Corporation October 2007 - January 2008
Info-USA July 2007 - September 2007
Jesus Christ Community Church April 2005 - September 2006
Skills
Great customer service, Typing of 40+ wpm, Money Handling..., Highly Reliable, Computer Proficiency, Positive Personality
Education
ITT Technical Institute-Omaha 2012 — 2014
Achieving Associates Degree, Network and System Administration/Administrator
Ruthmarie Vawter's Sitel Corporation Experience May 1999 - June 2007
Job Director Enterprise HRMS Support at West Corporation
Industry Telecommunications
Experience
West Corporation May 2013 - Present
West Corporation February 2008 - Present
SITEL Corporation May 1999 - June 2007
Modis December 1994 - January 1999
Skills
Payroll, Kronos, ADP Payroll, Data Entry, Employee Benefits, HRIS, Invoicing, PeopleSoft, Accounts Payable, Policy, Management, Benefits Administration, Accruals
Education
Midland Lutheran College 1981 — 1985
Bachelor of Science (B.S.), Accounting and Business/Management
West Corporation May 2013 - Present
West Corporation February 2008 - Present
SITEL Corporation May 1999 - June 2007
Modis December 1994 - January 1999
Skills
Payroll, Kronos, ADP Payroll, Data Entry, Employee Benefits, HRIS, Invoicing, PeopleSoft, Accounts Payable, Policy, Management, Benefits Administration, Accruals
Education
Midland Lutheran College 1981 — 1985
Bachelor of Science (B.S.), Accounting and Business/Management
James Hauck's Sitel Corporation Experience January 1998 - November 1999
Job Windows 7 Migration Tech at Human Capital Staffing, L.L.C.
Industry Information Technology and Services
Experience
Symphony Corporation July 2013 - Present
Human Capital Staffing, L.L.C. January 2014 - September 2014
Waunakee Community School District July 2005 - June 2013
Consultis June 2004 - January 2005
Aetna July 2001 - September 2003
Palestine Regional Medical Center April 2000 - September 2000
Sitel Corporation January 1998 - November 1999
US Army July 1988 - January 1992
Skills
Technical..., Software Installs, Phone Support, User Training/Supoprt, Hardware Configurations, Lan Connectivity, Problem Diagnosis, Customer Service, MS Office, Symantec Ghost, NetSupport School, Skype, Internet Explorer, Firefox, Google Chrome, SysAid, Workstations, Laptops, Smartboard, Printers, LAN, Windows Remote Desktop, Cisco IOS, TCP/IP, Windows XP Pro, Windows 7, Windows Server, Troubleshooting, Technical Support, Norton Ghost, Hardware, XP, Computer Hardware, Software Installation, Security, Microsoft Office, Diagnose, System Deployment
Education
Madison Area Technical College
Information Technology
Symphony Corporation July 2013 - Present
Human Capital Staffing, L.L.C. January 2014 - September 2014
Waunakee Community School District July 2005 - June 2013
Consultis June 2004 - January 2005
Aetna July 2001 - September 2003
Palestine Regional Medical Center April 2000 - September 2000
Sitel Corporation January 1998 - November 1999
US Army July 1988 - January 1992
Skills
Technical..., Software Installs, Phone Support, User Training/Supoprt, Hardware Configurations, Lan Connectivity, Problem Diagnosis, Customer Service, MS Office, Symantec Ghost, NetSupport School, Skype, Internet Explorer, Firefox, Google Chrome, SysAid, Workstations, Laptops, Smartboard, Printers, LAN, Windows Remote Desktop, Cisco IOS, TCP/IP, Windows XP Pro, Windows 7, Windows Server, Troubleshooting, Technical Support, Norton Ghost, Hardware, XP, Computer Hardware, Software Installation, Security, Microsoft Office, Diagnose, System Deployment
Education
Madison Area Technical College
Information Technology
Paris Donald's Sitel Corporation Experience January 2012 - June 2012
Job Student at ITT Technical InstituteOmaha
Industry Government Relations
Experience
Sitel Corporation January 2012 - June 2012
Walmart October 2008 - May 2009
Skills
Typing, Microsoft Office, Telecommunications, computers, Sales, Customer Service
Education
ITT Technical Institute-Omaha 2012 — 2014
Vatterott College-Omaha 2010 — 2011
Pharmacy Technician
Sitel Corporation January 2012 - June 2012
Walmart October 2008 - May 2009
Skills
Typing, Microsoft Office, Telecommunications, computers, Sales, Customer Service
Education
ITT Technical Institute-Omaha 2012 — 2014
Vatterott College-Omaha 2010 — 2011
Pharmacy Technician
Jennifer Williams, PHR's Sitel Corporation Experience November 1997 - May 1999
Job HR Generalist at The May Institute
Industry Individual & Family Services
Experience
The May Institute August 2007 - Present
May Institute, Inc August 2007 - Present
The May Institute, Inc. August 2007 - Present
UFJHI July 2006 - July 2007
Polk County Sheriff’s Office December 2004 - July 2006
Polk County Sheriff’s Office July 2000 - December 2004
SITEL, Corporation November 1997 - May 1999
Current, Inc July 1995 - May 1997
Current, Inc May 1994 - August 1995
Skills
Human Resources, Personnel Management, New Hire Orientations, Employee Relations, Onboarding, FMLA, Benefits Administration, Recruiting, HRIS, Employee Benefits, Applicant Tracking..., Performance Management, Conflict Resolution, Applied Behavior..., College Recruiting, Organizational..., Interviews, Training
Education
Nova Southeastern University
MS Degree, Human Resources Management
University of Miami
BA Degree, Communications
The May Institute August 2007 - Present
May Institute, Inc August 2007 - Present
The May Institute, Inc. August 2007 - Present
UFJHI July 2006 - July 2007
Polk County Sheriff’s Office December 2004 - July 2006
Polk County Sheriff’s Office July 2000 - December 2004
SITEL, Corporation November 1997 - May 1999
Current, Inc July 1995 - May 1997
Current, Inc May 1994 - August 1995
Skills
Human Resources, Personnel Management, New Hire Orientations, Employee Relations, Onboarding, FMLA, Benefits Administration, Recruiting, HRIS, Employee Benefits, Applicant Tracking..., Performance Management, Conflict Resolution, Applied Behavior..., College Recruiting, Organizational..., Interviews, Training
Education
Nova Southeastern University
MS Degree, Human Resources Management
University of Miami
BA Degree, Communications
Ora Roderick's Sitel Corporation Experience December 2008 - November 2012
Job Certified Substance Abuse Counseling, Certified Peer Recovery Specialist, Residential Monitor
Industry Health, Wellness and Fitness
Experience
Grace House of Memphis November 2010 - Present
Grace House of Memphis Alcohol and Drug Rehabilitation November 2010 - Present
Sitel Corporation December 2008 - November 2012
Internal Revenue Service July 1990 - May 2001
Skills
Public Speaking, Healthcare, Nutrition, Fitness, Coaching, Strategic Planning, Research, Team Building, Teaching, Marketing, Personal Training, Software Documentation, Troubleshooting, Training, Leadership Development, Time Management, Customer Service, Leadership, Nonprofits, Budgets, Community Outreach, Program Development, Microsoft Excel, Social Media, Wellness, Personal Development, Microsoft Office
Education
Southwest Tennessee Community College 2008 — 2012
Human Services/Substance Abuse Counseling, Social Work/Psychology, A
State Tech Institute now Southwest Tennessee Community College 1986 — 1988
Business Mathematics, Accounting and Business/Management, B
Draughons Business College 1977 — 1979
General Secretarial Studies, Secretarial Studies
Manassas High School 1965 — 1971
Southwest Tennessee Community College, Substance Abuse/Addiction Counseling Human Services/Social Work and Psychology
Grace House of Memphis November 2010 - Present
Grace House of Memphis Alcohol and Drug Rehabilitation November 2010 - Present
Sitel Corporation December 2008 - November 2012
Internal Revenue Service July 1990 - May 2001
Skills
Public Speaking, Healthcare, Nutrition, Fitness, Coaching, Strategic Planning, Research, Team Building, Teaching, Marketing, Personal Training, Software Documentation, Troubleshooting, Training, Leadership Development, Time Management, Customer Service, Leadership, Nonprofits, Budgets, Community Outreach, Program Development, Microsoft Excel, Social Media, Wellness, Personal Development, Microsoft Office
Education
Southwest Tennessee Community College 2008 — 2012
Human Services/Substance Abuse Counseling, Social Work/Psychology, A
State Tech Institute now Southwest Tennessee Community College 1986 — 1988
Business Mathematics, Accounting and Business/Management, B
Draughons Business College 1977 — 1979
General Secretarial Studies, Secretarial Studies
Manassas High School 1965 — 1971
Southwest Tennessee Community College, Substance Abuse/Addiction Counseling Human Services/Social Work and Psychology
Jose Ray's Sitel Corporation Experience November 2012 - December 2012
Job Hospitality Professional
Industry Hospitality
Experience
Ventian Inn & Suites 2013 - 2013
Sitel Corporation November 2012 - December 2012
CRL Home Loans December 2009 - November 2012
Emerald Queen Hotel & Casinos March 2007 - November 2008
New Copper Penny Night Club May 2005 - January 2007
Aacres LLC August 1999 - May 2005
Skills
Hotels, Customer Service, Hospitality, Hospitality Industry, Food & Beverage, Hospitality Management, Resorts, Pre-opening, Banquets, Front Office, Restaurants, MICROS, Hotel Management, Revenue Analysis, Tourism
Education
Pierce College at Fort Steilacoom
Ventian Inn & Suites 2013 - 2013
Sitel Corporation November 2012 - December 2012
CRL Home Loans December 2009 - November 2012
Emerald Queen Hotel & Casinos March 2007 - November 2008
New Copper Penny Night Club May 2005 - January 2007
Aacres LLC August 1999 - May 2005
Skills
Hotels, Customer Service, Hospitality, Hospitality Industry, Food & Beverage, Hospitality Management, Resorts, Pre-opening, Banquets, Front Office, Restaurants, MICROS, Hotel Management, Revenue Analysis, Tourism
Education
Pierce College at Fort Steilacoom
Peggy-Sue Rooney's Sitel Corporation Experience July 2000 - August 2003
Job Retail Professional
Industry Retail
Experience
Wal-Mart 2013 - Present
CPI Corp. June 2012 - July 2013
DECA May 2010 - October 2011
MSAD 11 August 2003 - September 2011
Sitel corporation July 2000 - August 2003
Education
Northern Maine Community College 1999 — 2001
Computer and Information Sciences and Support Services
University of Maine at Presque Isle 1997 — 1999
Secondary Education and Teaching
Wal-Mart 2013 - Present
CPI Corp. June 2012 - July 2013
DECA May 2010 - October 2011
MSAD 11 August 2003 - September 2011
Sitel corporation July 2000 - August 2003
Education
Northern Maine Community College 1999 — 2001
Computer and Information Sciences and Support Services
University of Maine at Presque Isle 1997 — 1999
Secondary Education and Teaching
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY