Universal American
Industry: Company
DescriptionUniversal American is a Fortune 1000 company with offices throughout the United States, and headquarters in Rye Brook, New York. The company offers health insurance, and also deals in Medicare managed care plans, and Medicare prescription drug benefits. Subsidiaries include Heritage Health Systems, Inc.. Headquarters: White Plains, New York, United States Founded: 1981 Subsidiaries: American Progressive Life & & Health Insurance Co of New York, Parent organizations: WellCare, CBS Corporation, WellCare Management Group Inc, Resource Management
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Universal American Employees
Diversified Management Group LLC May 2015 - Present
AmeriHealth Caritas May 2013 - December 2014
AmeriHealth Caritas January 2012 - May 2013
Universal American October 2009 - August 2011
WellCare June 2006 - May 2009
Skills
Provider Relations, HIPAA, Health Insurance, Managed Care, Medicaid, Insurance, Healthcare Information..., Healthcare, Network Development, Process Improvement, Software Documentation, Healthcare Management, Employee Benefits, Medicare, SharePoint, Customer Service, Hospitals, Vendor Management, EMR, EHR
Education
Lansing Community College 1997 — 1999
General Business coursework
Fairfax County Government May 2013 - Present
Reston Youth Club Basketball April 2008 - Present
Fairfax County Government August 2011 - May 2013
Universal American May 2010 - January 2011
Fairfax County Government June 2009 - August 2009
Skills
Oral & Written..., Organization, Administrative..., Management, Microsoft Office, Leadership, Budget Monitoring, Training, Community Outreach, Program Management, Recruiting, Budgets, Public Speaking, Government, Sales, Networking, Communication
Education
Old Dominion University 2005 — 2010
Bachelor of Science, Business Administration; Finance (General); Minor - Decision Science
South Lakes High School 2003 — 2005
Wells Fargo March 2014 - Present
Universal American October 2008 - January 2011
Bankers Life and Casualty Company May 2007 - October 2008
Goose Creek CISD August 2005 - May 2007
Skills
Translation, English, Proofreading, Microsoft Office, Technical Translation, Foreign Languages, Language Services, Linguistics, Multilingual, Spanish, PowerPoint, Language Teaching, Teaching English as a..., Teaching, Research, Interpreting, Customer Service, Benefits Administration, Employee Benefits, Compliance, Medicare Specialist, Healthcare, Telephone Skills, Team Leadership, Team Management, Insurance, Cold Calling, Sales, Health Insurance, Retirement Planning, Universal Life, Medicare, Underwriting, Portfolio Management, Accident, Life, Retirement, Long Term Care Insurance, Tutoring, Critical Thinking, Whole Life, Recruiting, Fixed Annuities, Long-term Care, Life Insurance, Talent Management, College Recruiting, ESL, Training, Field Training
Education
University of Houston-Clear Lake 2007 — 2009
Bachelor of Science (B.S.), Finance
Lee College 2005 — 2007
Associate of Science (A.S.), Business Adminstration
Farmers Insurance Group of Companies May 2013 - Present
CBIA Insurance Agency Inc. February 2008 - March 2013
Universal American March 2007 - February 2008
Skills
Commercial Insurance, Homeowners, General Liability..., Workers Compensation, Business Owner Policies, Personal & Commercial..., Profesional Liability, Surety Bonding, Fidelity Bonding, Licensed Life & Health..., Whole Life, Disability Insurance, Commercial Lines
Education
Lehigh University 1981 — 1986
Bacheor of Science, Biochemical Engineering
Universal American September 2013 - Present
Magellan Health Services February 2012 - September 2013
Louisiana Department of Health and Hospitals December 2011 - February 2012
DSS Dept of Social Services State of Louisiana July 2008 - July 2011
Louisiana State University August 2004 - December 2007
Vista Surgical Hospital April 2007 - November 2007
Louisiana Governor’s Office November 2006 - January 2007
Louisiana State University 2003 - 2006
DSS Dept of Social Services State of Louisiana June 2005 - August 2005
Skills
Research, Strategic Planning, Analysis, Public Policy, Quality Management, Data Research, Government, SharePoint, Knowledge Sharing, Human Resources, Training, Microsoft Office, Management, Policy, Healthcare, Employee Benefits, Process Improvement, Knowledge Management, Medicaid Managed Care, Strategy, Recruiting, Microsoft Excel, Leadership
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2009 — 2011
Masters, Public Administration, Health Care Administration
Louisiana State University 2003 — 2007
Bachelors, Kinesiology
Universal American June 2013 - Present
Amegy Bank May 2010 - May 2013
JPMorgan Chase January 2009 - October 2009
JPMorgan Chase (formerly WaMu) March 2008 - December 2008
JPMorgan Chase (formerly WaMu) August 1997 - December 2008
Skills
Process Improvement, SharePoint, Business Process, Six Sigma, Testing, Banking, Training, PMO, Analysis, Business Requirements, Business Analysis, Visio, SDLC, Project Management, MS Project, Risk Management, Requirements Gathering, Business Process..., Requirements Analysis, Access, Business Intelligence, Business Objects, Change Management, Data Analysis, Leadership, Management, Program Management, Project Planning, Retail Banking, Team Building, Team Leadership, User Acceptance Testing, Integration
Education
University of Houston 2010 — 2012
Master of Science (M.S.), Information Technology Project Management
Montana Tech of the University of Montana 1989 — 1994
Bachelor's degree, Environmental Engineering
USports Consulting October 2013 - Present
Enovox Technical Group, LLC October 2011 - Present
TAAL Solution April 2010 - January 2014
Universal American September 2009 - July 2011
Accenture February 2008 - March 2009
Perot Systems March 2007 - February 2008
Cerner 2005 - 2007
Time Warner Cable Commercial Division December 2001 - March 2005
Skills
Business Analysis, Healthcare Information..., Process Improvement, Business Development, SDLC, Integration, Networking, Cerner, Management, Business Process, Analysis, Software Documentation, Consulting, Testing, Leadership, Security, Vendor Management, Business Intelligence, IT Strategy, Visio, Business Process..., SharePoint, Software Implementation
Education
North Carolina State University 1996 — 2001
B.S>, MIS wiht a Minor in CSC
North Carolina State University - College of Management 1996 — 2001
Bachelor of Science (BS), Management Information Systems, General
Hewlett-Packard Enterprise Services August 2011 - Present
Universal American 2009 - 2010
Family and Children's Services 2007 - 2009
Skills
Technical Writing, Technical Documentation, Software Documentation, Content Management, SharePoint, Online Help, RoboHelp, Agile Methodologies, Technical Communication, Software Quality..., Software Testing Life..., Microsoft Office, Manual Testing, Adobe Acrobat, Pastoral Counseling, Financial Coaching, Management
Education
Oral Roberts University 2006 — 2008
Master of Arts (MA), Counseling
Oral Roberts University 2002 — 2006
Bachelor of Arts (BA), Psychology/Spanish
The Chesapeake Life Insurance Company January 2015 - Present
The Chesapeake Life Insurance Company April 2011 - December 2014
HealthMarkets Companies May 2007 - April 2011
Universal American September 2002 - May 2007
Universal American September 2000 - September 2002
Skills
Account Management, Client Services, Supplemental Insurance, Short Term Disability, Sickness, Accident, Critical Illness, Income Protection, Medicare Supplements, Term Life Insurance, Whole Life, Insurance Administration, Developing Client..., Regulatory Affairs, Onboarding, Brokers, Medicare, Insurance, Health Insurance, Financial Services, Disability Insurance, Health Care Reform, Long-term Care, Disabilities, Life Insurance, PowerPoint, Health Savings Accounts, Training, Fixed Annuities, Long Term Care Insurance, CRM
Education
Pensacola Junior College 1998 — 2000
Economics
Transamerica January 2011 - Present
RJR Insurance Services Inc./Senior Healthcare Consultants February 2007 - November 2010
Universal American 2005 - 2007
Bankers Life and Casualty Company 2004 - 2005
American Income Life Insurance Company 2002 - 2004
Cap Gemini Ernst & Young 1999 - 2002
Kindred Healthcare 1988 - 1999
KAF Corp. 1988 - 1999
Skills
Strategy, Leadership, Program Management, Healthcare, Insurance, Training, Strategic Planning, Marketing, Recruiting, Business Planning, Team Building, Sales, New Business Development, Health Insurance, Management, Medicare, Managed Care, Organizational..., Business Strategy, Project Management, Vendor Management, Long-term Care, Strategic Financial..., Employee Benefits, Public Speaking, Management Consulting, Start-ups, Mentoring, Process Improvement, Change Management, Consulting, Leadership Development, Marketing Strategy, Business Development, Coaching, Executive Management, Cross-functional Team..., Integration, Healthcare Industry, Sales Management, Sales Operations, Operations Management, Call Centers, Medicare Part D, CRM, Strategic Partnerships, Data Analysis, Financial Planning
Education
Oklahoma State University 1988 — 1992
Nursing Science
University of Oklahoma 1987 — 1989
Pre-Med
Memorial Hermann Health System November 2013 - Present
Universal American July 2012 - November 2013
Harris County Attorney's Office March 2011 - June 2012
Trailblazer Health Systems June 2008 - December 2009
Trispan Health Services, Inc June 2006 - June 2008
Skills
Litigation, Medicare, Medicare Advantage, Medicare/Medicaid..., Compliance, Legal Compliance, Regulatory Requirements, Financial Analysis, Communication, Database Administration, Microsoft Excel, Corporate Governance, Auditing, Research, Analysis, Lexis
Education
South Texas College of Law 2010 — 2012
Doctor of Law (J.D.)
Mississippi College 2002 — 2004
Bachelors of Science, Business Administration; Accounting
American Senior Benefits August 2009 - Present
American Senior Benefits 2009 - 2015
Universal American May 2008 - July 2009
Blinds To Go June 2006 - February 2008
Skills
Direct Marketing, Marketing Strategy, Sales Management, Operations Management, Team Management, Sales Operations, Graphic Design, Sales Process, Sales Presentations, Microsoft Office, Photoshop, Insurance, Health Insurance, Long Term Care Insurance, Medicare, Life Insurance, Fixed Annuities, Indexed Annuities, Retirement Planning, Retirement Plan..., Employee Training, Staff Development
Education
Penn State University 2002 — 2006
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Voices Online Now November 2012 - Present
Universal American January 2007 - January 2011
Hoveround Corporation June 2005 - November 2006
Medtronic MiniMed, Inc. February 2002 - June 2005
Medtronic MiniMed, Inc. February 2001 - February 2002
Medtronic MiniMed, Inc. September 1998 - February 2001
Arthritis, Orthopedic and Sports Medical Center January 1998 - September 1998
Skills
Managed Care, Healthcare, Provider Relations, Claims Resolution, Time Management, Working Remotely, Research, Data Entry, Great troubleshooting..., Problem Solving, HIPPA, Medicare Advantage, Provider Support, Provider Education, Account Management, Contract Specialist, Credentialing, Prior Authorization, Health Policy, Health Insurance, Medicare, Durable Medical..., Medical Devices, PPO, HMO, Software Documentation
Education
Pasadena City College 1995 — 1999
Certificate of Completion, Medical Assisting
Los Angeles Pierce College 1992 — 1995
AA, Liberal Arts
CVS Caremark Corporation May 2011 - Present
Universal American June 2010 - May 2011
Kent State University August 2007 - May 2010
Skills
C#, Cognos 8.3 - 10.1, C++, JavaScript, HTML + CSS, PHP, Visual Studio, Red Hat Linux, SQL, Visio, SSIS, Microsoft Excel, Microsoft Word, Microsoft SQL Server, IIS, SDLC, ETL, VSS, Database Design, Software Development, Databases, Web Development, T-SQL
Education
Kent State University 2005 — 2010
Bachelor of Science, Computer Science;
D&D Platinum Entertainment,Inc. January 1999 - Present
BCBSLA August 2014 - April 2015
Cigna-HealthSpring May 2014 - August 2014
DST AVMED February 2014 - April 2014
Korak Healthsource Group, Inc. May 2013 - December 2013
Amerigroup/Wellpoint May 2013 - December 2013
Excellus BCBS February 2013 - October 2013
Healthplus/Amerigroup March 2012 - December 2012
HealthNow New York Inc. November 2011 - February 2012
Universal American January 2010 - October 2011
Skills
Entertainment, A&R, Music, R&B, Music Industry, Music Publishing, Healthcare Consulting, Configurations, QA Tester, UAT Tester, Provider..., Concert..., Artist..., Marketing, Model and Artist Casting, Event Planning, Radio, Voice Over, Insurance, HIPAA, Medicaid, SharePoint, Access, Medicare, Managed Care, Analysis, Management, Health Insurance, Claim, Employee Benefits, Quality Assurance, Databases, Business Development, Compliance, Contractors, Consulting, Training, Outsourcing, Sales
Education
Louisiana State University 1982 — 1987
Business Administration
Istrouma High School 1979 — 1982
Diploma, College Prep Courses
Universal American January 2013 - June 2015
Universal American January 2010 - January 2013
Universal American October 2006 - January 2010
LyondellBasell May 2006 - October 2006
Universal American October 2002 - May 2006
Melton & Melton, LLP September 1999 - October 2002
First Federal Savings & Loan Association May 1995 - August 1998
Skills
Financial Reporting, Financial Analysis, Strategic Planning, Auditing, Accounts Payable, Management, Financial Statements, Accounting
Education
McNeese State University 1993 — 1999
BS, Accounting
Sentigy April 2015 - Present
SVIT Inc February 2013 - Present
Stonebridge Consulting July 2014 - April 2015
Houston Methodist August 2013 - July 2014
Universal American February 2012 - July 2013
Sriven Infosys Inc August 2011 - January 2013
Verifications, Inc. October 2011 - February 2012
Skills
Microsoft SQL Server, SSIS, SSRS, Business Intelligence, Data Warehousing, Data Modeling, SDLC, ETL, TFS, Visual Studio, Microsoft Office, Databases, T-SQL, Agile Methodologies, Scrum
Education
Osmania University
Bachelor's Degree, Bachelor of Technology in Mechanical Engineering
Crothall Healthcare System August 2014 - Present
Crothall Healthcare System March 2013 - August 2014
Universal American October 2011 - July 2012
Vista College April 2011 - June 2011
JPMorgan Chase May 2008 - October 2010
JP Morgan Chase June 2007 - May 2008
HDH Investments LLC January 2001 - January 2006
Skills
General Manager, Restaurant Management, Insurance Sales Agent, Operations Management, Management, Coaching, Employee Relations, Banking, Insurance, Small Business, Time Management, Interviews, Investments, Hiring, Training, Team Building, Sales, Customer Service, Loans, Sales Management, Microsoft Excel, Outlook, Customer Satisfaction, Microsoft Office, Negotiation, Employee Benefits, Purchasing, Budgets, Cold Calling, Recruiting, Administration, Public Relations, Teamwork, Accounts Payable, Sales Operations, Process Improvement, Employee Training, Project Management, Customer Retention, Vendor Management, Selling, Marketing Strategy, Team Leadership, Forecasting, Project Planning, Strategic Planning, Contract Management, Contract Negotiation, Business Development, Account Management
Education
Lamar Institute of Technology 2006 — 2007
Associates, Business Administration and Management, General
Lamar University
Bachelor, General Business
Strayer University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
KMG Insurance Solutions, LLC December 2012 - Present
WellCare June 2011 - January 2013
Universal American September 2008 - June 2011
Skills
Business Development, Sales Management, Marketing, Project Management, Team Building, Strategic Planning, Customer Service, Insurance, New Business Development, Process Improvement, Sales, Management, Healthcare, Coaching, Marketing Strategy, Recruiting, Team Leadership, Leadership, Cross-functional Team..., Budgets, Health Insurance, Account Management, Market Research, Customer Satisfaction, Medicare, Training
Education
Kentucky State University 1983 — 1987
BS, Computer Science
East St. Louis Senoir High 1980 — 1983
High School Diploma, General Studies
Universal American September 2008 - Present
Intersil 2001 - 2005
Intersil 1998 - 2001
Harris Corporation 1996 - 1998
EY 1991 - 1996
Skills
Insurance, Sarbanes-Oxley Act, Financial Reporting, Financial Analysis, Medicare, Sarbanes-Oxley, Health Insurance, Internal Controls, Strategic Financial..., Process Improvement, Auditing
Education
Michigan State University 1987 — 1991
Bachelor's degree, Accounting
NYC Health and Hospitals Corporation April 2014 - Present
New York City Health and Hospitals Corporation March 2013 - March 2014
Weill Cornell Medical College via RJL Resources, Inc. February 2012 - June 2012
Weill Cornell Medical College February 2012 - June 2012
Hospital for Special Surgery June 2010 - November 2011
Universal American November 2009 - May 2010
Universal American – Today’s Options November 2009 - May 2010
Citibank, N.A April 2006 - June 2008
Skills
Word, Excel, Microsoft Office, PowerPoint, Customer Service, Outlook, Research, Event Planning, Social Media, Data Entry, Public Speaking, Administrative..., Resume Writing, Event Management, Teamwork, Healthcare, Microsoft Word, Microsoft Excel, Data Analysis, Hospitals, SharePoint, Administration, Access, Marketing, Administrative...
Education
The National Underwriter Co 2007 — 2007
NYS LIFE, ACCIDENT, & HEALTH INSURANCE LICENSE
NYS Notary Public Exam 2006 — 2006
Certification
Norfolk State University 1993 — 1995
None, English/Fine Arts
I.C. Norcom High School, Portsmouth, VA 1990 — 1993
High School Diploma
Universal American December 2012 - Present
DaVita July 2013 - January 2014
Amerigroup Corporation April 2012 - December 2012
Reliant North Houston Hospital April 2011 - December 2012
UTMB August 2011 - April 2012
Cinco Ranch Alzheimer's Center January 2011 - December 2011
Fallbrook Rehabilitaion Center February 2011 - August 2011
Spring Branch Medical Center August 2010 - January 2011
Skills
Nursing, Hospitals, Healthcare, Healthcare Management, Home Care, HIPAA, Patient Safety, Medicare, Inpatient, Medicaid, EMR, BLS, Healthcare Information..., Medical Terminology, Managed Care, Medical/Surgical, Acute Care, Patient Education, Critical Care, ACLS, Utilization Management, Disease Management, Patient Advocacy, IV, Cpr Certified, Medication..., Case Management, Medical Records, Wound Care, Medicine, Nursing Education, Physician Relations, Medical Billing, Vital Signs, Medical Coding, Treatment, Mental Health, ICD-9, Health Education, Public Health, Telemetry
Education
Medvance Institute-Houston 2009 — 2010
Diploma, Licensed Practical/Vocational Nurse Training
Louisiana State University 2001 — 2006
Bachelor's degree, Business Administration and Management, General
Endeavour International Corporation May 2015 - Present
Endeavour International Corporation October 2012 - Present
Grant Thornton LLP July 2012 - October 2012
Grant Thornton LLP October 2010 - July 2012
Universal American January 2010 - October 2010
Grant Thornton LLP June 2006 - December 2009
Skills
Internal Audit, Financial Reporting, Internal Controls, Sarbanes-Oxley, SEC filings, US GAAP, Auditing, Accounting, Sarbanes-Oxley Act, GAAP, IT Audit, Due Diligence, Business Process..., Enterprise Risk..., SSAE 16, Planning Budgeting &..., Certified Internal..., SSAE16, Oil/Gas, Financial Services, Mortgage Servicing, Hyperion Financial..., Essbase, Chapter 11, Financial Analysis
Education
Louisiana State University 2002 — 2006
Bachelor of Science (B.S.), Finance
Universal American April 2011 - Present
HealthSpring October 2006 - April 2011
TMG Health April 2005 - October 2006
Skills
Medicare, Managed Care, Insurance, Health Insurance, Medicaid, SDLC, Provider Relations, Healthcare, HIPAA, Medicare Part D, Medical Billing, Healthcare Management, Health Policy
Education
Oklahoma City University School of Law 1990 — 1993
Doctor of Law (JD), Law
Texas A&M University 1986 — 1990
Bachelor of Arts (BA), English Language and Literature/Letters
Frontier Forklifts Receive inbound service calls and obtain needed information so that work orders can be accurately opened. Open work orders directly into business operating system and update status code and notes as changes occur. Utilize GPS and call priority to dispatch technicians to customer locations. Utilize reports to schedule all scheduled maintenance so that each is completed by their due dates to ensure expectations are met. Track those that can not completed and update with appropriate status code if necessary. Report any changes in customer location, fleet or service needs to appropriate department. Monitor and manage WIP
Sunbelt Industrial Trucks May 2013 - March 2014
Hewlett Packard December 2010 - December 2012
Universal American October 2005 - May 2009
Mercer HR Services LLC September 2004 - October 2005
CEVA October 1998 - February 2003
Skills
Microsoft Excel, Microsoft Word, Outlook, Microsoft Office, Office Administration, Manufacturing, Project Coordination, Human Resources, Typing, Switchboard, Staff Supervision, SAP, Reports, Employee Relations, Payroll, Training, Recruiting, Call Centers, Employee Benefits, Software Documentation, Employee Training, Invoicing, New Hire Orientations
Education
Lone Star College 2011 — 2014
Business Administration and Management, General
Willowridge High School 1993 — 1996
Lone Star College
Business Administration
Universal American April 2015 - Present
Health Integrity, LLC January 2013 - April 2015
Texas Department of State Health Services March 2009 - January 2013
Legacy Emergency Medical Services March 2008 - March 2009
Skills
Medicare, Medicaid, Health Insurance, Healthcare, Claim, Insurance, Managed Care, HIPAA, Data Analysis, Health Policy, Emergency Medical..., Fraud Detection, Investigation, Policy, Emergency Medical, Public Health, Customer Service, Analysis, Training
Education
Sam Houston State University 2005 — 2007
Political Science and Government
Lone Star College System 2002 — 2005
Emergency Medical Technician Certificate, General Studies
McKesson April 2014 - Present
McKesson Health Solutions 2014 - 2015
McKesson Health Solutions 2014 - 2015
Pennsylvania eHealth Partnership Authority August 2012 - March 2014
Scott and White February 2011 - June 2012
Universal American June 2009 - February 2011
Heritage Health Systems February 2007 - June 2009
Heritage July 2006 - February 2007
HealthHelp June 2005 - July 2006
Hewlett-Packard 2000 - 2004
Skills
HEDIS 5 STAR, HEDIS, HEDIS Reporting, HEDIS Improvement, Healthcare Data..., Process Automation, Data Quality, Process Improvement, Problem Solving, Program Management, Project Management, MS Project, Microsoft SQL Server, Cross Functional..., Report Development, Healthcare Information..., Mental Health, Team Building, Cross-functional Team..., Analytics, Leadership, Microsoft Office, Quality Management, Healthcare improvement, Managed Care, SQL, Medicare Advantage, Analysis, Change Management, Medicaid, HIPAA, Business Process..., Training, Databases, Management, Data Warehousing, Medicare, Healthcare, Health Policy, Quality Improvement, Healthcare Consulting, Provider Relations, Healthcare Industry, Credentialing, NCQA
Education
LeTourneau University 2001 — 2003
Master of Business Administration (MBA)
University of Houston
Bachelor of Business Administration (B.B.A.), Marketing
Universal American March 2009 - Present
TELUS International Philippines July 2008 - March 2009
TeleTech July 2007 - July 2008
Skills
Quality Assurance, Call Centers, Quality Management, Six Sigma, Process Improvement, Software Documentation, Operations Management, Business Process..., Training, Visio
Education
Miriam College 1997 — 2001
Bachelor of Arts (B.A.), Communication and Media Studies
The F.I.R.M January 2013 - Present
UNIVERSAL AMERICAN CORP March 2011 - November 2012
Universal American August 2005 - April 2011
Universal American August 2005 - March 2011
DuvaSawko December 2003 - August 2005
DuvaSawko December 2003 - August 2005
INTEGRATED HEALTH SERVICES INC May 2002 - August 2003
Integrated Billing Solutions 2002 - 2003
Integrated Health Services Inc January 1994 - January 2002
Nail Tech 1984 - 2002
Skills
Medicaid, Sales, Health Insurance, Auditing, Medical Billing, Six Sigma, Medical Coding, Healthcare, Medicare, Insurance, Outlook, Customer Service, Risk Management, Microsoft Excel, Business Analysis, Employee Benefits, Executive Management, Account Management, Access, Analysis, Business Process..., Leadership, Program Management, New Business Development, Change Management, Microsoft Office, Process Improvement, Healthcare Management, Policy, Vendor Management, Healthcare Consulting, Team Building, Operations Management, Accounts Receivable, Managed Care, Business Planning, Management, Healthcare Information..., Call Center, Recruiting, Cross-functional Team..., Project Management, Microsoft Word, Budgets, HIPAA, Training, Databases, Customer Retention, Team Leadership, Data Analysis
Education
Macomb Community College 1982 — 1983
Titan America May 2014 - Present
Titan America December 2012 - May 2014
Titan America June 2011 - December 2012
Universal American October 2009 - June 2011
American Funds 2006 - 2009
Skills
Communication Skills, PowerPoint, Employee Relations, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Public Speaking, Employee Training, Teamwork, Interpersonal..., Multi Tasking, Recruiting, Management, Human Resources, Training, Performance Management, New Hire Orientations, Onboarding, Process Improvement, Marketing, Succession Planning
Education
Norfolk State University 2006 — 2009
Bachelor of Arts (B.A.), Interdisciplinary Studies
FleetMatics June 2011 - Present
SageQuest June 2011 - January 2013
CVS Caremark Corporation May 2011 - June 2011
Universal American June 2010 - May 2011
Ravenna High School July 2009 - June 2010
Ravenna City Schools June 2003 - June 2008
Skills
Marketing Communications, Market Research, Marketing, Marketing Strategy, Direct Marketing, Account Management, Database Marketing, Analysis, Business Analysis, Analytics, Data Analysis, Training, Strategic Planning, Management, Business Development, Salesforce.com, Forecasting, Customer Service, Lead Generation, CRM, Cross-functional Team..., Project Management, Leadership, B2B, Cold Calling, Team Leadership, Sales Process, Sales Operations, Competitive Analysis, Customer Retention, Product Marketing
Education
Kent State University - Graduate School of Management 2009 — 2010
MBA, Business Administration and Management, General
Kent State University 2008 — 2010
Bachelor of Arts, French
Parallon April 2015 - Present
Universal American April 2013 - Present
University of Arkansas August 2012 - January 2014
Walmart October 2008 - April 2013
Centers for Medicare & Medicaid Services December 2006 - October 2008
JeffersonWells International May 2005 - August 2006
HCA September 2003 - April 2005
DC Healthcare Alliance/Chartered Health Plan June 2002 - September 2003
Thomas Jefferson University Hospitals September 2000 - September 2002
Thomas Jefferson University Hospitals June 2000 - September 2000
Skills
Strategy, Enterprise Risk..., Auditing, Leadership, Risk Management, Forecasting, Budgets, Healthcare, Managed Care, Compliance, HIPAA, Leadership Development, Medicare, Account Reconciliation, Legal Research, Employee Benefits, Analysis, Legal Writing, Nonprofits, Outlook, Public Speaking, Project Management, Program Management, Training, PowerPoint, Strategic Planning, Customer Service, Research
Education
Widener University School of Law 2006 — 2008
Juris Doctorate, Health Law
Temple University - Fox School of Business and Management 2000 — 2002
MBA/MS, Healthcare Management and Finance
Morgan State University
Bachelor of Science, Accounting
HTC Global Services May 2015 - Present
Ness Software Engineering Services November 2014 - April 2015
HTC Global Services November 2012 - October 2014
Infosys January 2012 - October 2012
La Capitale March 2011 - December 2011
Universal American February 2008 - August 2011
Bankers Life & Casualty May 1999 - January 2008
GeoReach Consulting 2008 - 2008
Skills
SDLC, Requirements Analysis, COBOL, Analysis, Business Analysis, Insurance, Visio, Requirements Gathering, Business Intelligence, Business Requirements, Systems Analysis, DB2, User Acceptance Testing, Data Warehousing, IT Strategy, Business Process, Mainframe, Regression Testing, JCL, SQL, CICS, Software Documentation, Enterprise Architecture, Integration, Software Development, IT Management
Education
Northeastern Illinois University 1977 — 1981
Bachelor of Science, Information Technology
Universal American October 2014 - Present
Houston Texans July 2011 - Present
Universal American October 2006 - October 2014
Life Christian Academy 2004 - 2006
NASA/Tessada & Associates 1999 - 2004
Sycom Technologies April 1998 - September 1999
Kelly Services - Shell Oil Company 1996 - 1999
Skills
Customer Service, Team Building, Strategic Planning, Microsoft Office, Process Improvement, Public Speaking, Public Relations, Management, Coaching, Microsoft Excel, Team Leadership, Project Planning, Microsoft Word, Event Management, PowerPoint, Training, Budgets, Vendor Management, Recruiting, Operations Management, Negotiation, Contract Negotiation, Sales, Software Documentation, Leadership, Policy, Strategy
Education
United States Sports Academy 2005 — 2011
Master's, Sports Management & Coaching (Dual Major)
LeTourneau University 2002 — 2004
Bachelors, Business Administration
Humana May 2011 - Present
Universal American 2007 - 2011
Avera Health Plans 2000 - 2007
Skills
Network Development, Provider Relations, Managed Care, HMO, Medicare, Health Insurance, PPO, Healthcare, Hospitals, Healthcare Industry, HIPAA, Health Policy, Medicaid, Healthcare Consulting, Healthcare Management
Education
South Dakota State University 1993 — 1994
Nursing, Nursing
Northern State University 1982 — 1986
MS, Speech Pathology
Universal American April 2011 - Present
US Oncology March 2010 - April 2011
Baylor College of Medicine January 2005 - March 2010
Resources Global Professionals 2005 - 2005
RLX Technologies June 2004 - December 2004
Amdocs Inc. October 2003 - June 2004
Self Employed 2001 - 2004
Visiontek 2000 - 2001
GE IT Solutions September 1994 - August 1999
Comstor 1994 - 1999
Skills
Contract Management, Strategic Sourcing, Contract Negotiation, Inventory Management, Supplier Management, Supply Management, Procurement, Process Improvement, Order Processing, Warehouse Control, Supply Chain, Supply Chain Management, Purchasing, Six Sigma, SAP, Business Process..., Materials Management, Management, Manufacturing, Negotiation, Strategy, Team Building, Operations Management, Leadership, Vendor Management, MRP, Forecasting, Program Management, Sourcing, Outsourcing, Global Sourcing, Logistics, Cross-functional Team..., Change Management, E-procurement, Spend Analysis, ERP, Analysis, Continuous Improvement, Pricing, Process Engineering, Supplier Evaluation, Product Development, eSourcing, Sales, RFP, Lean Manufacturing, Strategic Planning, Project Planning, Business Process
Education
Marymount University 1982 — 1984
MBA
University of Virginia 1973 — 1977
BSEE
Bishop Ireton 1969 — 1973
Universal American March 2015 - Present
La-Z-Boy March 2014 - September 2014
Bancova ILL January 2014 - April 2014
University of Toledo August 2012 - May 2013
University of Toledo August 2011 - May 2013
Skills
R, SAS Certified Base..., Data Mining, SAS Certified Advanced..., Categorical Data..., Statistical Modeling, Quantitative Analysis, Time Series Modeling, Advanced Excel Skills, ANOVA, Logistic Regression, Matlab, SAS, Data Analysis, SAS Programming, Statistics, Analytics, Analysis, Microsoft Excel, VBA, Quantitative Analytics
Education
University of Toledo 2011 — 2013
Master of Science (MS), Statistics, 3.98
Nankai University 2008 — 2011
Master of Science (M.S.), Statistics
Universal American November 2012 - Present
SAAD Healthcare, Home Health and Hospice April 2011 - November 2012
Advantage nursing September 1997 - February 2009
Skills
Acute Care, Cardiac Care, ICU, Long Term Acute Care, Medical surgical nursing, Case Managment, Home health, Hospice, Treatment, Home Care, Case Management, Medicare, Medical/Surgical, Hospitals, Healthcare, Nursing Care, Surgery, Medicine, Patient Advocacy, Patient Education, Quality Improvement, Registered Nurses
Education
Pearl River Community College 1989 — 1991
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Pearl river central high school
Universal American October 2013 - Present
Universal American March 2013 - October 2013
Stafford Service Source, Inc. June 2012 - February 2013
Happy Hills Farm Academy 2011 - 2012
Skills
HIPAA, Managed Care, Healthcare, Healthcare Management, Healthcare Information..., Software Documentation, Health Policy, Outlook, Training, Microsoft Word, Customer Service, Strategic Planning, Medicare
Education
Northwestern State University
Associate's degree, General Studies
Universal American November 2004 - Present
MacGregor Provider Group January 1998 - June 2002
San Jacinto College September 1987 - August 1995
Skills
Healthcare Management, Healthcare, Hospitals, Data Entry, 10 Key, Quality Control, Insurance, Customer Service, Team Building, ICD-9-CM Coding, CPT/HCPCS Coding, ICD-10-CM/PCS, Evaluation and...
Education
University of Houston 1989 — 1993
Bachelor of Business Administration (BBA), Hospitality Administration/Management
Lee College 1985 — 1989
Hospitality Administration/Management
Centene Corporation February 2013 - Present
Universal American June 2012 - November 2012
Center for Independent Living in Central Florida 2011 - 2012
Area Agency on Aging September 2010 - November 2010
Skills
Community Outreach, Agency Liaison, Social Services, Senior Communities, Community Development, Specialized Programs, Long-term Care, Communication Skills..., Senior Program..., Marketing, Case Managment, Marketing Communications, Marketing Research, Relationship Management, Relationship..., Community Education, Senior Advocate, Child Welfare, Childcare, Adult Social Care, Family Services, Resource Management, Superior Client Service, Program Development, Rehabilitation Services, Coaching
Education
Ohio University 2006 — 2010
Bachelor of Science (B.S.), Family Studies
WellQuest Medical 2013 - Present
American Republic Insurance Services 2012 - May 2013
TributeDirect and Galleon Marketing October 2010 - October 2011
Universal American January 2006 - October 2010
AG Edwards October 2004 - December 2005
Bankers Life and Casualty March 2004 - October 2004
Choices for Life June 2001 - March 2004
Skills
Leadership, Management, Distribution Building, Training, Personnel Development, Team Building, Recruiting, Insurance, Sales, Fixed Annuities, Long-term Care, Sales Management, Health Insurance, Personal Development, Team Leadership, Medicare Part D, Medical Practice..., Direct Sales, Customer Retention, Long Term Care Insurance, Healthcare, Medicare, Life Insurance, Managed Care
Education
Oklahoma Baptist University 1999 — 2001
MS, Marriage and Family Therapy
University of Oklahoma - Price College of Business 1994 — 1998
BBA, Finance
Ardmore High School 1990 — 1994
Universal American December 2014 - Present
Kelsey-Seybold Clinic July 2013 - December 2014
Kelsey-Seybold Clinic August 2010 - July 2013
Northy Cypress Village Pharmacy April 2009 - August 2010
Kelsey-Seybold Clinic July 2008 - July 2009
Education
University of Houston 2004 — 2008
Doctor of Pharmacy, Pharmacy
Lamar University 2002 — 2004
Chemistry
Optum at United Health Group (UNH) September 2011 - Present
Universal American January 2009 - August 2011
WellCare February 2004 - January 2009
Sitel August 1999 - January 2004
Bank of America August 1993 - January 1998
Skills
Strategic Planning, Call Centers, Healthcare, Acquisition Integration, Operations Management, Process Improvement, Vendor Management, IT Strategy, Leadership, Program Management, Cross-functional Team..., Customer Service, Six Sigma, Customer Experience, Call Center, Business Process..., Team Building, Team Leadership, Business Analysis, Analytics, Managed Care, Enterprise Software, Business Intelligence, Strategy, Leadership Development, Change Management, Performance Management, Medicare
Education
Northwestern University - Kellogg School of Management
Master of Business Administration (MBA)
University of South Florida
BA, Mass Communications
Unlimited Green Fuel, LLC April 2010 - Present
Perpetual Marketing Professionals February 2015 - August 2015
Acentus Capital, LLC October 2014 - August 2015
A1 Energy 2014 - February 2015
1-800-CashOffer January 2008 - June 2010
Universal American January 2003 - January 2008
Robert G. Miller 2001 - 2003
Architectural Testing 1996 - 2001
Crown American - Holiday Inn 1992 - 1996
Skills
Business Planning, Business Strategy, Strategic Planning, New Business Development, Renewable Energy, Problem Solving, Team Building, Start-ups, Engineering, Biomass, Alternative Energy, Sales Management, Marketing Strategy, Team Management, Business, Architectural Design, Non-profit..., Contract Negotiation, Cleantech, Energy Management, Executive Management, Leadership, Management, Supply Chain Management, Sustainable Energy, Biofuels, Analysis, Contract Management, Competitive Analysis, Business Development, Income Statement, Corporate Development, Lead Generation, International Sales, P&L Management, Logistics, Product Management, Pricing, Project Planning, Project Finance, Sales Operations, Risk Management, Strategy, Selling, Wind, B2B, Cross-functional Team..., Key Account Management, Market Analysis, Process Engineering
Education
Kutztown University of Pennsylvania 2002 — 2002
Certificate, Small Business Development
Penn State University 1993 — 1996
EET, electrical engineering
York College of Pennsylvania 1993 — 1993
Accounting
Dover Area High School 1989 — 1993
dipoloma, College Prep
Dover Area Intermediate School 1988 — 1989
Dakota Junior High School 1987 — 1988
Lane Middle School 1987 — 1988
Zion Lutheran School 1981 — 1987
Compete Solutions, Inc March 2010 - Present
Genworth Financial July 2006 - February 2010
Universal American 2003 - 2006
Entrust, Inc. 2003 - 2003
Ceres Group, Inc. 1999 - 2002
Barrington Golf Club 1996 - 1999
Skills
Health Insurance, Medicare, Fixed Annuities, Long-term Care, Insurance, Term Life Insurance, Disability Insurance, Life Insurance, Brokers, Managed Care, Whole Life, Direct Marketing, Sales Management, Strategic Planning, Process Improvement, Employee Benefits, Underwriting, Account Management, Universal Life, Critical Illness
Education
Mount Vernon Nazarene University 1995 — 1999
Bachelor of Science (BS), Business Administration and Management, General
Aurora high school
JPMorgan Chase & Co. June 2015 - Present
Universal American May 2014 - August 2014
Universal American May 2013 - August 2013
Skills
Yellow Belt in Lean Six..., Microsoft Word, Excel,..., Quality Assurance, Data Analysis, Analysis, Microsoft Excel, Access, Leadership
Education
Louisiana State University 2012 — 2015
Bachelor of Science (B.S.), International Trade and Finance
Louisiana State University 2012 — 2015
BS, International Trade and Finance, International Economics
Starwood Vacation Ownership April 2014 - Present
Penton 2013 - 2014
Ciber August 2012 - November 2013
Connextions April 2012 - June 2012
Universal American November 2011 - April 2012
The Walt Disney Company July 2011 - November 2011
Universal American Corporation April 2011 - July 2011
Voxeo June 2010 - March 2011
The Walt Disney Company June 2009 - June 2010
Florida Association of Realtors January 2007 - April 2009
Skills
SAN, NAS, VoIP, CCXML, iSCSI, IVR, Server Architecture, ITIL, Agile, Scrum, VMware, NetApp, Agile Methodologies, Multiple Project..., Program Management, Software Documentation, Enterprise Software, Integration, Business Process, MS Project, PMP, Microsoft Project, Leadership, Requirements Analysis, SDLC, Vendor Management, Management
Education
Project Management Institute 2008 — 2008
PMP, Project Management
International Institute for Learning 2008 — 2008
BACP, Business Analyst Certified Professional
ITIL V3 Foundation Certification 2010 — 2010
Certification, ITIL Process
Oracle University 2007 — 2007
Certificate, Oracle Database 10g: Introduction to SQL
Nichols College
BSET, Electronics Engineering Technology
Quinsigamond Community College
AS, Electonics Technology
Security Clearance 2010 — 2010
CVS Caremark Corporation March 2012 - Present
Universal American March 2010 - March 2011
AT&T February 1998 - October 2002
Skills
Great Motivator, Team Leadership, Leadership Development, Job Coaching
Education
Lakeland Community College 2011 — 2012
Lakeland Community College
Universal American 2000 - Present
Meridian Resource Group August 1998 - June 1999
Bluecross BlueShield Wisconsin July 1997 - July 1998
Skills
SQL, Database Development, SSIS, Informatica, PL/SQL, Software Implementation, Oracle, .NET, Data Warehousing, Healthcare Information..., QuickBooks, Bookkeeping, ASP.NET, Crystal Reports, VB.NET, C#, ETL, Access, T-SQL, Microsoft SQL Server, Business Intelligence, Database Design, Data Integration, Software Documentation, XML, Data Analysis, Data Modeling
Education
Marquette University 1991 — 1994
MBA, Business
University of Wisconsin-Whitewater 1985 — 1989
BBA, Finance, Music
Nationwide Insurance December 2014 - Present
Nationwide Insurance March 2011 - November 2014
Nationwide Insurance November 2008 - February 2011
Nationwide Insurance March 2008 - November 2008
Nationwide Insurance August 2007 - March 2008
Nationwide Insurance November 2006 - August 2007
Nationwide Insurance July 2004 - November 2006
JP Recovery Services August 2003 - July 2004
Universal American February 2003 - July 2003
Enterprise Rent-A-Car June 2000 - December 2002
Skills
Vendor Management, Process Improvement, Strategy, Business Analysis, Property & Casualty..., Change Management, Project Management, Six Sigma, Project Portfolio..., General Insurance, Competitive Analysis, Strategic Thinking, Billing Systems, MS Project, Microsoft Office, Business Process..., Business Operations, Insurance, Management, CRM, SDLC, Leadership
Education
Stanford University 2012 — 2015
Certificate Program, Advanced Project Management, Pass
PROSCI 2013 — 2013
Certification, Change Management, Passed
Villanova University 2010 — 2010
Master's Certificate, Applied Project Management
Loyola University Maryland 1996 — 2000
Bachelor of Arts, History
Universal American September 2015 - Present
Universal American/Kepro May 2012 - June 2015
Universal American June 2011 - June 2012
City of Covina Police Department July 1988 - November 2010
Covina Police Department July 1988 - December 2001
Skills
Security, Enforcement, Police, Microsoft Exchange, Management, Software Documentation, Troubleshooting, Windows, Active Directory, Access, Visio, Process Improvement, Leadership, SharePoint, Business Analysis, Training, Vendor Management
Education
Mt. San Antonio College 1987 — 1990
General
Bishop Amat Memorial High School 1983 — 1987
Diploma, General
RB3, LLC dba Reach Broadband August 2009 - Present
HBW March 2009 - Present
Universal American December 2008 - July 2009
Logix Communications January 2007 - October 2008
logix communications 2006 - 2008
Cox Communications August 1987 - May 2006
Education
Tyler Junior College 2006 — 2007
Filming
LeTourneau University 2002 — 2005
Grange Life Insurance June 2012 - Present
Grange Insurance November 2010 - June 2012
Nationwide Financial August 2007 - May 2011
Universal American September 2004 - September 2007
Jackson National Life January 2000 - August 2003
Skills
Business Development, Insurance, New Business Development, Leadership, Sales, Management, Strategic Planning, Training
Education
Norwich University 1985 — 1989
B.S. Business Management, Finance
University of Houston 2013 - Present
CORE Media LLC 2004 - Present
Coventry Health Care 2012 - 2013
Universal American 2010 - 2012
Health Net 2008 - 2009
WellPoint 2004 - 2008
TIAA-CREF 1999 - 2004
Skills
Strategy, Marketing Strategy, Marketing, Direct Marketing, Digital Marketing, Marketing Communications, Customer Retention, Customer Acquisition, Competitive Analysis, Public Relations, Cross-functional Team..., Business Process..., Strategic Planning, Leadership, Management, CRM, Training, Integrated Marketing, Business Strategy, Strategic Communications, Advertising, Customer Experience, Product Development, Community Outreach, Budgets, Program Management, Business Development, Project Planning, Segmentation, Executive Management, Enterprise Software, Strategic Partnerships, Analytics, Product Launch, Fundraising, Lead Generation, Creative Direction, Start-ups, Product Marketing, Marketing Management, Market Research, Strategic Thinking, Product Management, Email Marketing, Market Planning, Market Analysis, P&L Management, Account Management, E-commerce, Marketing Research
Education
University of Southern California
Bachelor of Science (BS)
Lamar University
Master of Business Administration (MBA)
University of Houston 2015 — 2018
Doctor of Philosophy (Ph.D.)
Universal American February 2008 - Present
Sterling Health Plans January 2007 - February 2008
Skills
Sales Management, Medicare Part D, Medicare, Medicare Supplements, Account Management, Customer Relations, New Business Development, Customer Retention, Sales Support, Sales Operations, Health Insurance, Insurance, Marketing, HMO, Long-term Care, Employee Benefits, Term Life Insurance, Brokers, Disability Insurance, Life Insurance, Whole Life, Long Term Care Insurance
Education
Lamar University
Universal American November 2014 - Present
Universal American August 2013 - Present
Universal American February 2009 - August 2013
Universal American March 2006 - February 2009
Gulf Winds Federal Credit Union April 2004 - March 2006
Datacard March 2000 - April 2004
Skills
BravoSolution XE..., BravoSolution Spend..., Process Improvement, Vendor Management, Strategic Sourcing, Contract Management, Procurement, Project Management, Change Management, SharePoint, Contract Negotiation, Business Process..., Six Sigma, Data Analysis
Education
Columbia Southern University 2012 — 2016
Pursuing Bachelor of Science Business Administration (B.S.B.A.), Project Management, 3.88
North Hennepin Community College 2000 — 2003
AAS, Network Administration, Information Technology
Wisconsin Indianhead Technical College 1994 — 1997
AAS, Administrative Assistant
SunGard July 2014 - Present
Universal American March 2011 - July 2014
USI Insurance Services - A Goldman Sachs Capital Partners Portfolio Company January 2008 - March 2011
USI Insurance Services July 2007 - January 2008
Skills
Financial Modeling, Insurance, Financial Analysis, Corporate Finance, Internal Controls, Strategic Financial..., Forecasting, Cash Management
Education
The University of Connecticut School of Business 2012 — 2015
Master of Business Administration (M.B.A.)
Pace University-Pleasantville/Briarcliff Campus 2003 — 2005
Bachelor of Business Administration (B.B.A.)
Universal American February 2015 - Present
Rodan + Fields Dermatologists March 2013 - Present
Gulfcon, Inc October 2004 - November 2014
Med-Net Solutions April 2006 - May 2008
Skills
Customer Service, Team Building, Strategic Planning, Leadership, Event Planning, Social Media, Social Networking, Training, Office Administration, Microsoft Office, Written Correspondence, Client Rapport, General Office Skills, Entrepreneurship, Wellness, Marketing, Selling, Small Business, Coaching, Business Development, Sales, Leadership Development, Recruiting, Nutrition, Healthcare, Data Entry, Public Speaking, Wellness Coaching, Administrative..., Budgets, Management, Microsoft Word, Public Relations
Education
Lamar State College-Port Arthur 2011 — 2013
Obtaining an associates degree, Medical Office Management/Administration
West Brook Sr. High School 1984 — 1988
High school diploma, General Studies
Area Wide Protective (AWP) January 2015 - Present
Diebold via FastSwitch August 2014 - January 2015
Windstream Communications October 2010 - July 2014
Emdeon January 2010 - October 2010
Universal American 2009 - 2010
Copper.Net 2007 - 2009
Skills
A+ Certified, Network+ Certified, Customer Service, Computer Hardware, Technical Support, LAN-WAN, Networking, Routers, Telephony, Call Centers, Management, VoIP, Process Improvement
Education
Western Governors University 2011 — 2013
BS Computer Science, Network Design and Managerment
Mount Vernon Nazarene University 2007 — 2008
Bachelor of Science (BS), Information Technology
IntegraNet August 2015 - Present
Harbor Hospice November 2014 - January 2015
CHRISTUS VNA Hospice September 2013 - April 2014
Universal American September 2012 - September 2013
Christus USFHP April 2010 - September 2012
Kelsey Seybold October 2008 - April 2010
Sava Senior Care October 2007 - October 2008
Skills
Nursing, Healthcare, Hospitals, BLS, EMR, Inpatient, Healthcare Management, Customer Service, Meditech, Research, Public Speaking, Marketing, Advertising, Marketing Strategy, Vital Signs, Wound Care, Phlebotomy, Medication..., Medical Terminology, EKG, Direct Patient Care, IV, Patient Education, Injectable, Cpr Certified, Trach Care, Medical Records, Triage, Tube Feeding, Nursing Care, Medical/Surgical, Medicare, Medical-Surgical, CPR Certified, Home Care, Elder Care, Managed Care, HIPAA, Patient Advocacy, Clinical Research, Medicaid, Physician Relations, Patient Safety, Case Management
Education
Valparaiso University 2015 — 2017
Master’s Degree, Healthcare Administration with Concentration in Geritology
Ohio Christian University 2013 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, 3.9
Lamar State College-Orange 1995 — 1996
Nursing, Nursing Science, 3.2
Pensacola Christian College 1992 — 1995
Physical Education, Health and Physical Education/Fitness
FIS February 2014 - Present
FIS October 2010 - February 2014
Universal American July 2008 - August 2010
Comfort Craft September 2007 - May 2008
Freelance Copywriter February 2003 - September 2007
The Mx Group April 1992 - February 2003
Skills
Management, Project Management, Business Analysis, Microsoft Office, Customer Service, Leadership, Requirements Analysis, Process Improvement, Program Management, Technical Writing, Creative Writing, Resume Writing, News Writing, Proposal Writing
Education
Knox College 1978 — 1982
Bachelor of Arts, English-Writing
Elgin High School
Rockefeller University July 2015 - Present
Universal American November 2014 - June 2015
NYC Health and Hospitals Corporation November 2013 - October 2014
Aetna November 2012 - 2013
Beth Israel Deaconess Medical Center September 2011 - August 2012
Hershey Medical Center October 2008 - September 2011
Skills
SAS, Microsoft Office, SQL, Crystal Reports, Clinical Research, Data Analysis, Healthcare Information..., Clinical Trials, Data Management, Lifesciences, Public Health, Hospitals, Informatics, Project Management, EMRs, Quality Measures, Population Health, Analytics, Accountable Care, Healthcare, Software Documentation, EHR, EMR, Management, Consulting, Leadership, Business Analysis, Information Technology, Process Improvement, Training
Education
Pennsylvania State University College of Medicine 2010 — 2013
MS, Public Health Sciences
University of Medicine and Dentistry of New Jersey 2006 — 2008
M.S., Medical Informatics
Penn State University 2002 — 2006
BS, Biology
North Penn High School 1999 — 2002
Diploma, High School/Secondary Diplomas and Certificates
Westgate Resorts January 2015 - September 2015
Universal American June 2013 - January 2015
Pitney Bowes August 2010 - May 2013
Trellist Marketing and Technology May 2010 - August 2010
Afilias September 2008 - February 2010
Hewlett-Packard March 2008 - September 2008
San Diego Community Center July 2006 - February 2008
California Marketing Group CMG February 2002 - July 2006
INetU June 1998 - November 2001
Exact Marketing April 1996 - June 1998
Skills
Web Development, jQuery, JavaScript, PHP, CSS, HTML5, Adobe Creative Suite, PHP Frameworks, Custom CMS Development, Graphic Design, User Interface Design, CMS, Web Design, WordPress, User Experience, Front-end, HTML, User Interface
Education
Kutztown University of Pennsylvania
Bachelor's degree, Graphic Design
Fleetmatics March 2015 - Present
JPMorgan Chase October 2012 - March 2015
Key Bank December 2010 - October 2012
Kaiser Permanente July 2010 - December 2010
Universal American December 2007 - January 2010
National City December 2003 - December 2007
National City Bank 2003 - 2007
JP Morgan Chase 2001 - 2003
Chase Manhattan Corporation 1997 - 2002
Capitol American 1987 - 1997
Skills
Six Sigma, Business Process..., Operations Management, Project Management, Insurance, Executive Management, Employee Engagement, Training, IT Management, Process Improvement, Business Process..., Strategic Planning, Change Management, Risk Management, Business Analysis, Banking, Analysis, Leadership, Quality Assurance, Cross-functional Team..., Team Management, Business Process, SDLC, Program Management, Financial Services
Education
Case Western Reserve University - Weatherhead School of Management 1998 — 2000
EMBA
Case Western Reserve University - Weatherhead School of Management 1998 — 2000
Master's degree
Ohio University 1979 — 1983
BBA
Monarch Mortgage December 2012 - August 2013
Universal American October 2009 - January 2011
THS Construction Company April 2008 - March 2009
Bank of America January 2006 - April 2008
Enterprise Rent-A-Car November 1996 - December 2005
Skills
Leadership, Management, Recruiting, Sales, Business Development, Marketing, Event Planning, Customer Service, Program Management, Sales Management, New Business Development, Human Resources, Advertising, Strategic Planning, Microsoft Office, Account Management, Public Speaking, Team Building, Customer Retention, Training, Mortgage Lending
Education
Longwood University 1991 — 1995
Bachelor of Science (BS), Sociology
Universal American 2013 - 2015
CareSouth Health System, Inc. 2010 - 2012
PruittHealth 2009 - 2010
Gateway Health Care Center 2003 - 2009
Northeast Georgia Medical Center 2000 - 2002
Oconee ENT 1994 - 1999
Stephens County Hospital 1991 - 1993
PruittHealth 1988 - 1991
Skills
Nursing, Healthcare Management, Patient Safety, Hospitals, Healthcare, Healthcare Information..., Medicare, Patient Education, Case Management, Clinical Research, EHR, IV, Medical Records, Medical-Surgical
Education
University of North Georgia 1999 — 2001
Bachelor's degree, Registered Nursing/Registered Nurse
North Georgia Technical College 1989 — 1991
Practical Nursing
Truett-McConnell College
UnitedHealth Group March 2015 - Present
Wipro July 2012 - March 2015
Enaxis Consulting July 2011 - July 2012
Universal American March 2009 - July 2011
SAIC March 2008 - March 2009
Accenture October 2004 - March 2008
City of Houston Police Department October 2002 - October 2004
Mysis Healthcare Systems now AllScripts December 1999 - July 2002
Education
Our Lady of the Lake University 2009 — 2015
Doctor of Philosophy (PhD), Organizational Management and Leadership Studies
Texas Southern University 2003 — 2004
Master of Business Administration (MBA), Finance, General
Shaw University 1994 — 1999
Bachelor of Science (BS), Computer Science
Fidelity Investments February 2014 - Present
American Airlines October 2012 - January 2014
AAFES December 2010 - October 2012
NCR Corporation September 2010 - December 2010
Universal American February 2010 - August 2010
Federal Express Services February 2009 - September 2009
Independent Business Venture February 2008 - January 2009
First Data Corporation May 2001 - December 2007
First Data Corporation April 1999 - May 2001
First Data Corporation July 1997 - April 1999
Skills
COBOL, CICS, SQL, JCL, Fileaid, Visio, Software Documentation, Access, Mainframe, Crystal Reports, IBM iSeries, Technical Support, XP, Outlook, Microsoft Excel, Project Planning, Consulting, UML, C, Purchasing, Requirements Analysis, Quality Assurance, Testing, SDLC, Agile Methodologies, Business Analysis, Databases, HP Quality Center, Software Quality..., User Acceptance Testing
Education
Computer Learning Center 1991 — 1992
Diploma
Penn State University 1977 — 1979
North Carolina State University 1973 — 1977
Bachelor Degree
Healey Urology Clinic January 2013 - Present
Universal American May 2008 - January 2013
CHRISTUS Health June 2005 - May 2008
Skills
BLS, CPR Certified, Appointment Scheduling, Medical Coding, Insurance Verification, Referrals, CNA
Education
Port Neches Groves Highschool 1997 — 2001
High School, Diploma
Lamar State College-Orange
Associate's Degree, Pre-Nursing Studies
CareCentrix October 2014 - Present
WellCare September 2012 - October 2014
Universal American October 2007 - September 2012
UAM 2007 - 2012
UAM 2007 - 2012
UAM 2007 - 2012
Michigan State University November 1993 - September 2000
Weill Cornell Medical College June 1990 - August 1993
Skills
Green Belt, Six Sigma, Policy Writing, CMS, Team Leadership, Market Analysis, Sales Support, Federal Law, Cross-functional Team..., Executive Management
Education
Thomas M. Cooley Law School 1999 — 2004
Doctor of Law (JD)-completed online with BAU, General Studies
Long Island University, C.W. Post Campus 1989 — 1991
Master's degree, Biochemistry and Molecular Biology
SUNY Albany 1985 — 1989
Bachelor of Science (BS), Molecular Biology
Universal American September 2014 - Present
NYS OMH CNYPC at Elmira Correctional Facility September 2007 - January 2012
Tompkins Cortland Community College August 2006 - October 2007
University of Phoenix November 2005 - October 2007
Children's Home RTF September 2003 - September 2007
Skills
Mental Health, Crisis Intervention, Case Management, Treatment, Community Outreach, Social Services, Mental Health Counseling, Behavioral Health, Psychology, Group Therapy, Therapists, Psychotherapy, Adolescents, Family Therapy, CBT, Dialectical Behavior..., Advocacy, Treatment Planning, Discharge Planning, Wraparound Services, Training, Team Building, Supervisory Skills, Staff Training
Education
Marywood University 2001 — 2003
Master's Degree, Social Work, Cum Laude
State University of New York Empire State College 1999 — 2000
Bachelor's Degree, Social Science and Psychology
SUNY Adirondack 1992 — 1994
Associate's Degree, Liberal Arts/ Humanities and Social Sciences, Magna Cum Laude
iPromo LLC November 2013 - Present
System One, (Com Ed) September 2011 - May 2013
Waddell & Reed January 2010 - April 2011
Self Employed November 2008 - January 2011
Universal American September 2006 - June 2008
Combined Insurance January 2001 - October 2006
Aon June 1994 - February 2001
Skills
Financial Reporting, General Ledger, Forecasting, Internal Controls, Accounting, Consulting, Life Insurance, Project Management, Project Planning, Project Finance, Variance Analysis, Budgets, Strategic Financial..., Account Reconciliation, Finance, Financial Analysis, Analysis, Volunteering, Fundraising, SEC filings, Financial Statements, Cash Management, Management, Consolidation, Tax, Leadership, Financial Forecasting, Cash Flow Forecasting, Insurance, Executive Management, Treasury Management, Sarbanes-Oxley Act
Education
Northern Illinois University 1976 — 1980
B.S., Accountancy
Tribute Healthplan December 2014 - Present
Mercy December 2013 - November 2014
Universal American March 2010 - November 2013
Universal American April 2007 - February 2010
Universal American March 2005 - March 2007
Skills
Customer Service, Medicare, Managed Care, Leadership, Sales, Health Insurance, Employee Benefits, Healthcare, HIPAA, Healthcare Management, Management, Team Building, Insurance, Healthcare Industry, Long-term Care, Hospitals, Health Policy, Process Improvement, Medicaid, Strategic Planning, Healthcare Information...
Education
Oklahoma Panhandle State University 1985 — 1989
Bachelor's degree, Agribusiness/Agricultural Business Operations
Meeker High School
Shelter Insurance Companies June 2012 - Present
Howard Insurance June 2010 - June 2012
Universal American January 2010 - June 2010
Dollar Thrifty Automotive Group March 2002 - December 2009
Skills
Insurance, Health Insurance, Disability Insurance, Medicare, Employee Benefits, Sales, Customer Service, Property & Casualty..., Long-term Care, Casualty, Underwriting, Life Insurance, Universal Life, Term Life Insurance, Whole Life, Commercial Insurance, General Insurance, Workers Compensation, Commercial Lines, Liability, Umbrella Insurance, Fixed Annuities, Accident, Homeowners, Motorcycle
Education
Northeastern State University
Business Administration
Jazwares, Inc. November 2014 - Present
Jazwares, Inc. December 2013 - November 2014
Revelex December 2012 - August 2013
Executive Travel Link September 2011 - October 2012
Universal American April 2011 - May 2011
Morris 4x4 Center March 2008 - March 2011
Skills
Dreamweaver, Flash, CSS, Web Design, Front-end, SEO, jQuery, HTML 5, HTML, Google Analytics, Illustrator, Photoshop, PHP, Web Development, JavaScript, Wordpress, Microsoft Office, Final Cut Pro, XHTML, ActionScript, Drupal, Graphic Design, Joomla, InDesign, Visual Studio, User Experience, Logo Design, CSS3, ASP.NET, Notepad++, iMovie, Maya, HTML5, Content Writing, Social Media, Social Marketing, Marketing
Education
University of Central Florida 2004 — 2007
Bachelors of Arts, Digital Media
Palm Beach Community College 2002 — 2004
Associates of Arts
On The Money Bookkeeping, Inc. January 2007 - Present
City of Newburgh Industrial Development Agency February 2011 - Present
Ronald A. Mermer, CPA, PC October 2004 - July 2015
Audio Help Associates August 2010 - August 2011
Warren Koch, CPA August 2003 - August 2004
A. Uzzo & Co August 2002 - August 2003
IVI International May 2000 - June 2002
Universal American April 1999 - May 2000
Skills
Taxation, Sales Tax, Payroll, Quickbooks, Financial Statements, General Ledger..., Corporate Tax, Personal Tax, Month End Close, Quarterly Close, Annual Close, Depreciation, Amortization, QuickBooks, Tax, Bookkeeping, Auditing, Bank Reconciliation, Accounts Payable, General Ledger, Tax Returns, Internal Controls, Invoicing, Preparation, Finance, Income Tax, Payroll Taxes, ADP Payroll, Tax Preparation, Peachtree, IRS, Account Reconciliation, Fixed Assets, Financial Reporting, Accountants, Tax Accounting, Balance, Journal Entries, Partnership Taxation, Year End Accounts
Education
Mercy College 1994 — 1999
BS, Accounting
Hendrick Hudson High School 1990 — 1994
NYS Regents, Finance
Trinity Benefits Network, LLC July 2013 - Present
SUMMARY OF QUALIFICATIONS May 1985 - Present
Munich Reinsurance America, Inc. July 2012 - July 2013
Wealth Asset Management, Inc. March 2004 - June 2012
Universal American March 2004 - December 2011
Aflac December 2000 - March 2004
Gelco Information Network January 1999 - December 2000
Cyborg Systems January 1998 - January 1999
Paychex January 1993 - December 1998
Renew A Deck, Inc. January 1994 - April 1997
Skills
Public Speaking, New Business Development, Business Planning, Sales Management, Sales Operations, Leadership, Marketing Strategy, Project Management, Account Management, Team Leadership, Strategy, Marketing, Sales, Strategic Planning, Operations Management, Contract Negotiation, Executive Management, Multi-generational..., Wealth Preservation..., Medicare Supplement, Medicare Prescription..., Dental Insurance, Medicare Advantage, Indexed Annuities, Fixed Annuities, Leadership Development, Long-term Care, Web Marketing, Business Process..., Business Analysis, Product Marketing, Program Development, Entrepreneurship, Strategic Leadership, Cross-functional Team..., Life Insurance, Health Insurance, Employee Benefits, Recruiting, Long Term Care Insurance, Term Life Insurance, Disability Insurance, Medicare, Medicare Part D, Medicaid, Seniors, Senior Executive..., Equity Indexed Annuities, Elder Care, Public Relations
Education
Kent State University 1984 — 1988
Areospace Flight Technology, Flight Instructor
EnvisionRX Options November 2012 - Present
Carewise Health August 2011 - November 2012
Nationwide Better Health May 2010 - August 2011
Nationwide Better Health May 2009 - May 2010
Nationwide Better Health August 2008 - May 2009
Universal American July 2007 - July 2008
Medical Mutual of Ohio January 1997 - June 2007
Skills
Health, Customer Relations, Team Leadership, Employee Benefits, Insurance, Account Management, Client Development, Program Management, Operations Management, Corporate Benefits, Integration, Department Budget..., Client Delivery, Customer Service, Health Insurance, Proposal Writing, Business Analysis, Performance Management, Employee Wellness, Relationship Management, Project Management, Management, Pharmacy Benefit..., Medicaid, Process Improvement, Provider Relations, Coaching, Medicare, Strategic Partnerships, System Administration, Healthcare, Cross-functional Team..., Change Management, Customer Retention, Analysis, Managed Care, Vendor Management, Benefits Administration, CRM, Healthcare Management, Financial Services, Leadership, Disease Management, Strategic Planning, Healthcare Information..., Utilization Management, Team Building, Medicare Part D, Health Policy, Healthcare Industry
Education
Ohio University 1992 — 1996
Bachelor, Health Services Administration
Ohio University
Bachelor's degree, Health Services Administration
Houston Methodist June 2014 - Present
Houston Methodist June 2013 - June 2014
Universal American July 2012 - June 2013
Universal American October 2009 - July 2012
HCA - MountainView Hospital May 2009 - September 2009
HCA-Clear Lake Regional Medical Center October 2006 - October 2008
Select Care of Texas January 2006 - October 2006
Select Care of Texas March 2004 - January 2006
PricewaterhouseCoopers LLC July 2001 - March 2003
Hughes Supply Inc May 1999 - December 1999
Skills
TSQL, TSQL Reports Developer, Data Extraction, Data Manipulation, Financial Analysis, Statistics, T-SQL, Data Analysis, Healthcare, HIPAA, Process Improvement, Healthcare Information..., Access, Business Analysis, Visio, Analysis, Business Intelligence, Managed Care, Health Insurance, Project Management, Medicare, Healthcare Management, Auditing, Business Process..., Microsoft Excel, Analytics, Data Warehousing, Team Building, Financial Reporting, Six Sigma, Databases, Consulting, Microsoft Office, SQL, Management, Information Technology, RAPS, Hospitals, Business Process, Informatics, Insurance, Vendor Management, Internal Audit, Testing, Operations Management, Microsoft SQL Server, HMO, Requirements Gathering, Change Management, Healthcare Industry
Education
University of Houston-Clear Lake 2005 — 2007
MHA, Healthcare
Louisiana State University 1999 — 2002
Masters, Public Administration; Information Technology - 2002
Spectra Energy January 2014 - Present
Cecilia Winters-Morris - Independent Contractor February 2010 - October 2013
Universal American June 2009 - January 2010
Adams Harris August 2008 - January 2009
PKF Texas August 2006 - July 2008
Protiviti March 2002 - August 2006
Arthur Andersen 1998 - 2002
U.S. Home June 1995 - January 1998
Skills
SOX, Internal Audit, Process Improvement, Risk Assessment, Risk Mitigation, Documentation, Auditing, Compliance, Internal Controls, IT Audit, Management Consulting, Corporate Governance, Compliance Audits, Business Process..., Sarbanes-Oxley Act, Risk Management, Financial Analysis, Accounting
Education
Western New England University 1991 — 1993
MBA
Northeastern University 1980 — 1985
BSBA
ICF International December 2013 - Present
Dell April 2013 - November 2013
Melaleuca:The Wellness Company March 2010 - March 2013
Universal American April 2009 - February 2010
Verizon Data Services April 2008 - April 2009
Verizon April 2007 - April 2009
Thomas Publishing Company January 2005 - March 2007
INTIMO, INC January 2003 - December 2004
SOHM INC January 2002 - January 2003
ORION SYSTEMS INTEGRATORS, Inc January 2000 - August 2002
Skills
ASP.NET, XML, C#, WCF, Visual Studio, AJAX, .NET, Testing, Web Services, Microsoft SQL Server, JavaScript, VB.NET, ASP, T-SQL, Web Applications
Education
Bachelor Of Engineering 1990 — 1995
Bachelor Of Engineering, Bachelor Of Engineering
College of Engineering 1990 — 1995
Bachelor, Engineering; Business Management; PGDBA
Nagpur University 1990 — 1995
B.E., Engineering
Universal American 2013 - Present
Avon Products Inc. 2011 - Present
Bessemer Venture Partners April 2006 - 2010
Swiss Re Life & Health 2003 - 2005
IBM 2000 - 2003
Skills
Private Equity, Financial Modeling, Sarbanes-Oxley Act, Financial Analysis, Internal Controls, Due Diligence, Accounting, Financial Accounting, Accounts Payable &..., Account Reconciliation, Cash Management
Education
Pace University
PDQ Enterprises, LLC January 2015 - Present
Freelance January 2013 - January 2015
U.S. Futures Exchange May 2005 - April 2008
Universal American December 2003 - February 2005
IPI of Central Florida April 2003 - October 2003
KGN Financial Group September 2001 - March 2003
Education
Northwestern University 1997 — 2001
B.S., Journalism
Lake Highland Preparatory School 1993 — 1997
High School
Primerica/PFS Investments Company November 2013 - Present
CCC Parts Company November 2012 - Present
Universal American September 2005 - December 2011
Education
Oral Roberts University 1987 — 1993
Universal American March 2013 - Present
Universal American December 2010 - March 2013
Universal American March 2010 - December 2010
Universal American, Cor[ July 2005 - March 2010
Universal American 2005 - March 2008
Humana Inc 2004 - 2006
Ochsner Health Plan 1987 - 2004
Education
Louisiana Tech University 1983 — 1987
Alfred M Barbe High School
Universal American July 2010 - May 2015
Universal American August 2008 - August 2010
Universal American Corp. August 2004 - March 2010
UBS Investment Bank February 2002 - March 2004
Enron August 2000 - February 2002
Skills
PMO, Quality Assurance, Cross-functional Team..., Training, Management, SDLC, Business Requirements, Visio, HIPAA, Strategy, Process Improvement, Project Management, Healthcare Information..., Business Analysis, Requirements Gathering, Requirements Analysis, Leadership, Change Management, SharePoint, Project Planning
Education
Loyola University New Orleans 1996 — 2000
BBA, International Business / Spanish
Universal American 2003 - Present
Education
New York University
AIG July 2011 - June 2014
Universal American March 2009 - July 2011
PepsiCo April 2004 - February 2009
Electronic Data Systems October 2002 - December 2003
IBM June 2001 - July 2002
Skills
Management, Forecasting, Budgets, Analysis, Finance, Strategic Planning, Financial Analysis, Project Planning, Customer Service, Accounting, Time Management, Process Improvement, Cross-functional Team..., SAP, Hyperion HFM, Essbase, Business Objects, TM1, Cognos
Education
Long Island University
MBA, International Business
LIU Brooklyn 1994 — 1998
B.S, Finance / Marketing
Campion College High Sch. 1985 — 1991
Gorman Health Group March 2014 - Present
Universal American February 2006 - March 2014
Universal American 2005 - 2007
AutoNation January 1999 - June 2003
SAIC March 1992 - March 1993
SAIC January 1988 - March 1992
Skills
Develop and Facilitate..., Effective Presentations, Recruiting,..., Budgeting and..., Creating Best Practice..., Web Based Training..., Training, Team Building, Sales, Insurance, Customer Retention, Finance, Management, Life Insurance, Recruiting, Health Insurance, Marketing, Medicare, Disability Insurance, Sales Operations, Managed Care, Sales Management, Leadership, Fixed Annuities, E-Learning, Long-term Care, Forecasting, Budgets, Call Centers, Underwriting, Customer Service, Program Management, Account Management, Strategic Planning, New Business Development, Term Life Insurance, Process Improvement
Education
New Mexico State University 1990 — 1994
Pre-Medicine/Pre-Medical Studies
New Mexico State University 1989 — 1994
Florida College 1987 — 1988
CVS Health August 2015 - Present
CVS Health April 2014 - August 2015
CVS Caremark Corporation May 2011 - April 2014
Universal American May 2010 - May 2011
Universal American June 2008 - May 2010
MemberHealth March 2006 - June 2008
Novelis July 2005 - March 2006
Novelis July 2001 - July 2005
Rio Tinto Alcan May 2000 - July 2001
Ernst & Young February 1999 - May 2000
Skills
Process Improvement, Cross-functional Team..., Analysis, Quality Assurance, Auditing, Internal Audit, Internal Controls, Leadership, Management, Business Analysis, Healthcare, Budgets, Business Process, Business Process..., Compliance, Healthcare Management, Customer Service, Forecasting, Financial Analysis, Operations Management, Change Management, Requirements Analysis, HIPAA, Microsoft Word, Requirements Gathering, Outlook, Team Leadership, Project Management, Call Centers, Training, Vendor Management, Data Analysis, Strategic Planning, Team Building, Accounting
Education
Kent State University 1993 — 1997
BBA, Accounting
Kent Roosevelt High School 1990 — 1993
High School
Fellowship Health Resources February 2015 - Present
Kaiser Permanente(Rose International Contractor) April 2013 - June 2014
American Institutes for Research March 2012 - January 2013
Universal American December 2007 - January 2012
State of Ohio Department of Job and Family Services November 2005 - November 2007
Skills
Policy Analysis, HIPAA, Healthcare, Research, Data Analysis, Medicaid, Insurance, Managed Care, Medicare, Healthcare Management, Software Documentation, Process Improvement, PowerPoint, Community Outreach, Leadership, Hospitals, Policy, Public Speaking, Healthcare Information..., Training
Education
Meharry Medical College 2000 — 2003
MPH, Healthcare Administration
Tennessee State University 1989 — 1996
BS, Biology
Elementary
St. Francis DeSales
Universal American July 2009 - Present
Hacker, Johnson & Smith, PA February 1993 - July 2009
KPMG US 1984 - 1989
Skills
Tax, GAAP, Accounting, CPA, General Ledger, US GAAP, Income Tax, Sarbanes-Oxley Act, Auditing, Financial Reporting, Corporate Tax, External Audit, Internal Controls, Tax Research, Account Reconciliation, Internal Audit, Tax Accounting, Sarbanes-Oxley
Education
Millsaps College 1982 — 1983
BBA, Accounting
University of Mississippi 1978 — 1982
Houston Methodist June 2014 - Present
The Methodist Hospital System April 2011 - May 2014
PREDICTif Solutions November 2011 - March 2013
Telvent June 2011 - November 2011
Universal American January 2009 - February 2011
Universal American September 2007 - December 2008
SuperValu August 2003 - October 2005
Skills
Benefits Administration, Metrics, Applicant Tracking..., Talent Acquisition, SDLC, ER issues, Onboarding, Recruiting, Employee Relations, Deferred Compensation, Human Resources, HR Policies, Workforce Planning, Sourcing, Employee Benefits, Temporary Placement, Management, College Recruiting, Technical Recruiting, Performance Management, Contract Recruitment
Education
University of Minnesota-Twin Cities 2003 — 2005
MA, Human Resources
Our Lady of the Lake University 1998 — 2002
BA, Psycology
bf terry
CVS Health June 2015 - Present
CVS Caremark Corporation May 2011 - May 2015
Universal American 2008 - 2011
MemberHealth 2008 - 2009
Skills
Access, Business Analysis, Pharmacy Benefit..., Strategic Planning, Visio, Managed Care, HIPAA, SDLC, Healthcare, Microsoft Excel, Microsoft Office, Forecasting, Analysis, Process Improvement, Vendor Management, SharePoint, Requirements Gathering, Outlook, Software Documentation, Project Management, Medicare, Cross-functional Team..., Team Building, Microsoft SQL Server, Data Analysis, Strategic Data Analysis, Medicare Part D
Education
Kent State University 1995 — 2000
BS, Business Management
Department of Behavioral Health and Development Services February 2015 - Present
Adams and Garth January 2014 - February 2015
Allianz Global Assistance September 2013 - December 2013
Xerox January 2013 - July 2013
BrownGreer PLC January 2011 - January 2013
AT&T Advertising Solutions June 2010 - September 2010
Universal American March 2010 - July 2010
Westover-Bon Air Insurance Company June 2009 - November 2009
Long and Foster 2004 - 2009
Department of Environmental Quality 1997 - 2003
Skills
Program Management, Program Development, Program Implementation, Project Management, Team Leadership, Business Analysis, Customer Service, Communication, Technical Writing, Public Speaking, Training, Healthcare, Real Estate, Data Analysis, Sellers, Sales
Education
Strayer University 1993 — 2008
MS, Business Administration
Longwood University 1979 — 1984
BS, Biology
Universal American July 2012 - March 2014
Robert Half Technology 2007 - 2008
Arthur J. Gallagher 2007 - 2007
BMC Software 2007 - 2007
Memorial Hermann Healthcare System 2005 - 2006
Oasis Capital Management 2004 - 2005
Tesco Corporation 2004 - 2004
Red Cross WPB 2003 - 2004
Stamford Hospital 2003 - 2003
Bridgecom International 1998 - 2001
Skills
Microsoft SQL Server, EHR, Medicare, Nursing, Psychology, SSIS, T-SQL Stored Procedures, EHR Implementation, EHR Training, EHR Billing & Claims, EHR Software..., Project Coordination, EDI, Disaster Recovery, Informatics, Healthcare, Revenue Cycle, SaaS, EMR, Strategic Planning, Healthcare Information..., HIPAA, Process Improvement, Healthcare Management, Project Management, Team Building, Salesforce.com, Practice Management, Hospitals, Leadership Development
Education
Rutgers University School of Law - Newark
Penn State University
BTHS
Universal American February 2010 - Present
Abbitt Realty 2007 - 2009
Education
Longwood University 2003 — 2006
BSBA, Management
Universal American February 2015 - Present
Skills
EMR, Healthcare Information..., EHR, Hospitals, Healthcare Management, Healthcare, HIPAA, Inpatient, Revenue Cycle, Informatics, Epic Systems, Medical Terminology, Medical Coding, Nursing, Patient Safety, Healthcare Consulting, Medical Records, Clinical Research, Acute Care, Health Information..., CPT, ICD-9, ICD-10
Education
Northwestern College 2010 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Universal American November 2006 - Present
Community First Health Plans December 1999 - November 2006
ECCA Managed Vision Care December 1995 - November 1999
PacifiCare 1992 - 1995
Education
Ohio University
BS Journalism, Communications and History
Northwest Florida State College October 2011 - Present
Subseven Studios January 2011 - August 2014
Universal American September 2007 - July 2011
Universal American July 2007 - September 2007
JP Micro March 2005 - July 2007
Wal-Mart April 2003 - March 2005
Trinicom Communications September 1999 - April 2002
Skills
Web Applications, SQL, Computer Repair, Software Development, Visual Studio, .NET, Dreamweaver, Visual Basic, Software Project..., SEO, ASP, Servers, System Administration, Networking, DNS, ColdFusion, WordPress, Web Development, Web Design, Logo Design, CSS3, HTML, HTML 5, jQuery, jQuery UI, Adobe Creative Suite, Website Development, Social Media, Graphic Design, Google Analytics, Microsoft Office, Project Management, XML, MySQL
Education
Northwest Florida State College 2012 — 2012
Computer Science
New Horizons 2008 — 2008
Certificate, Programming
Pensacola Junior College 2000 — 2002
General Studies
Shell Trading 2013 - Present
Universal American 2011 - 2013
KPMG 2004 - 2009
Skills
SEC filings, Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Sarbanes-Oxley, US GAAP, Internal Audit, GAAP, CPA, IT Audit, External Audit, Auditing, IFRS, Financial Accounting, Assurance
Education
Middle Tennessee State University
Master, Accounting and Information System
Universal American 2010 - Present
Universal American 2006 - 2010
Universal American 2001 - 2006
Skills
Medicare, Health Insurance, HMO, Claim, Insurance, Claims Resolution, Medicaid, PPO, Provider Relations, Claims Management, HIPAA, Managed Care, Commercial Insurance, Medicare Part D, Property & Casualty..., Disability Insurance, Employee Benefits, Brokers, Life Insurance, ICD-9
Education
Lone Star College System 2011 — 2013
Lee College
Nursing, LVN
Universal American November 2006 - Present
Coventry Health Care October 1994 - January 2006
Education
Louisiana Tech University
HealthCare Access Maryland November 2013 - Present
Department of Health and Mental Hygiene February 2013 - November 2013
Maryland Department of Health and Mental Hygiene May 2012 - February 2013
Maryland Department of Health and Mental Hygiene December 2011 - May 2012
Maryland Department of Health and Mental Hygiene August 2010 - December 2011
Universal American January 2010 - August 2010
Health Leads June 2009 - August 2010
Skills
Program Evaluation, Grant Writing, Public Health, Data Analysis, Nonprofits, Research, Health Policy, Stata, Program Management, Program Development, Policy, Grants, Public Speaking, Policy Analysis, Leadership Development, Qualitative Research, Healthcare, Data Management, Student Development, Non-profits, Communication Skills, Community Outreach, Volunteer Management, Public Policy, Project Management, Management, Business Process..., Continuous Process..., Organizational..., Requirements Analysis, Requirements Management, Leadership, Training, Analysis, Performance Improvement, Quality Improvement, Process Improvement, HIPAA
Education
University of Maryland Baltimore County 2010 — 2011
M.P.P, Health Policy
University of Maryland Baltimore County 2008 — 2010
Bachelor of Arts, Health Administration and Policy
Montgomery College 2004 — 2008
Associate of Arts, Business Adminstration
Automated Healthcare Solutions August 2012 - June 2013
IntegriGuard 2010 - 2012
Universal American December 2005 - November 2009
Skills
Medicaid, Healthcare, HIPAA, Medicare, Process Improvement
Education
Kingsborough Community College
Mary Kay Cosmetics October 2009 - Present
Universal American May 2010 - January 2012
Kay Jewelers April 2010 - October 2010
Cato Corporation August 2009 - November 2009
Zale Corporation October 2007 - April 2009
BlueCross BlueShield of SC April 2002 - October 2008
Liberty Tax Service January 2005 - April 2008
Reed Jewelers August 2006 - January 2007
Reed Jewelers March 2000 - March 2002
Skills
Office Management, Insurance, Leadership, Training, Retail, Administrative..., Event Planning, Marketing, Team Building, Management, Public Speaking, Budget, Payroll, Financial Reporting, Coaching, Networking
Education
Columbia College 2002 — 2004
Bachelor of Arts Degree, Accountancy
Midlands Technical College 1990 — 1994
Associate of Arts Degree, General Studies
Universal American March 2011 - Present
Caremark December 2007 - December 2010
McDonald's Corporation January 2006 - May 2008
Creative Options December 2004 - October 2005
Chimes International January 2004 - November 2004
Johns Hopkins Hospital October 2001 - May 2003
Skills
Zoomerang, WebEx, Microsoft Office, Live Meeting, Corporate Communications, Internal Communications, Psychology, Medical Social Work, iLife, Mac OS X, Blended Learning, Editing, iPhoto, SnagIt, Captivate, PBM, InfoPath, FlippingBook, Adult Learning Theory, Brainshark, Case Managment, SkillSoft/SkillPort..., E-Learning, Educational Psychology, Cognitive Psychology, ADDIE, Training, Software Documentation, Instructional Design, Learning Management..., Program Management, Articulate Studio, SCORM, Distance Learning, Onboarding, HIPAA, Instructional Technology, Virtual Training, Performance Metrics, Development, Job Aids, SharePoint, Healthcare, Case Management, Process Improvement
Education
Strayer University-Maryland 2004 — 2005
Master, Education Technology
Lycoming College 1997 — 2001
BA, Psychology
Blue Cross and Blue Shield of Texas March 2015 - Present
Kingwood Medical Center April 2014 - Present
IntregraNet January 2014 - April 2014
Universal American February 2013 - October 2013
Kindred Healthcare May 2008 - February 2013
Kingwood Medical Center June 2007 - 2008
Cyberonics April 2005 - June 2007
Shriners Hospitals for Children 2002 - 2005
Texas Children's Healthplan February 1996 - February 2002
Skills
Hospitals, Nursing, Healthcare, Clinical Research, Healthcare Management, Managed Care, Medicare, Patient Safety, Case Managment, Pediatrics, Home Care, Inpatient, Wound Care, Quality Improvement, HIPAA, Healthcare Consulting, Elder Care, Utilization Management, Public Health, Patient Advocacy, Disease Management, Physician Relations, Nursing Education, Informatics, Medicaid, Acute Care, Marketing, Customer Satisfaction, JCAHO, Case Management, Healthcare Industry, Home Infusion, Long-term Care, Medical/Surgical, Mental Health, Nursing Management, Patient Education, Physicians, Provider Relations, Rehabilitation, Social Services, Training, Utilization Review, BLS, Health Education, Medication..., Meditech, Long Term Acute Care, Practice Management, Palliative Care
Education
Niagara County Community College 1977 — 1979
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Red River Insurance Group / ACL January 2008 - Present
Universal American October 2006 - December 2007
Bankers Life and Casualty May 2006 - October 2006
Skills
Insurance, Life Insurance
Education
Louisiana Tech University
Bachelor of Arts (B.A.)
The University of Texas Health Science Center at Houston (UT Physicians) June 2015 - Present
University of Phoenix January 2012 - Present
Universal American August 2012 - June 2015
Memorial Hermann Healthcare System June 2009 - August 2012
Physician Capital Group March 2006 - May 2009
Skills
Healthcare Management, HIPAA, Medicare, Hospitals, Healthcare Information..., Managed Care, EMR, Healthcare, Team Building, Project Management
Education
Walden University 2012 — 2015
PhD, Health Services ( Healthcare Administration)
Our Lady of the Lake University 2005 — 2007
MBA, Healthcare Management
Sam Houston State University 2000 — 2004
BBA, General Business / Management
North Harris Community College 1998 — 2002
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Universidad Iberoamericana Puebla (Ibero-American University Puebla ) 2001 — 2001
Spanish and International Business
Insurance Overload June 2011 - Present
Caris Life Sciences August 2010 - April 2011
Universal American August 2008 - July 2010
United Healthcare Insurance January 2006 - August 2008
RS Clark and Associates, Inc August 2005 - January 2006
HealthCare Support Staffing, Inc November 2004 - May 2005
One Stop Workforce Connection April 2003 - March 2004
COR Management Services January 2000 - January 2003
University of Texas Southwest Medical Center May 1998 - January 2000
Nylcare Insurance January 1997 - May 1998
Skills
Life & Health Insurance..., Managed Care, Healthcare, Healthcare Information..., Provider Relations, Outlook, Training, Employee Benefits, Customer Service, Claim, Management, Policy, Insurance, Health Insurance, Medicare, HIPAA, Process Improvement, Team Building, Medicaid, Healthcare Management, Leadership, Medical Billing, Strategic Planning, Sales
Education
Ouachita Baptist University
Bachelor of Arts (BA)
Universal American September 2008 - Present
ProHealth Care 2007 - 2008
Rite-Hite 2006 - 2007
Washington Mutual 2001 - 2004
Skills
Data Warehousing, Database Admin, SDLC, Informatica, ETL, SSIS, T-SQL, SQL, Microsoft SQL Server, Data Modeling, Business Objects, Visio, SharePoint, Requirements Analysis, Healthcare Information..., Databases, Oracle, PL/SQL, Business Intelligence, ASP.NET
Education
Northeastern Illinois University 1991 — 1993
Masters of Science, Computer Science
Osmania University 1986 — 1990
Bachlor's of Engineering, Elecronics and communication
Excellus BCBS 2013 - 2015
Universal American August 2011 - October 2012
HEALTH ALLIANCE June 2010 - August 2011
HEALTH ALLIANCE 2010 - 2011
BROADPATH/INSURANCE CONSULTANT/CIGNA GOVERNMENT SERVICES 2009 - 2010
THE JACOBSON GROUP/INSURANCE CONSULTANT/ CAHABA GBA 2007 - 2008
Skills
Insurance, Medicare, Health Insurance, Medicaid, HIPAA, Access, Customer Service, Employee Benefits, Managed Care, Microsoft Office, Call Centers, PPO, HMO, Outlook, Claim, Healthcare Information..., Microsoft Word, Microsoft Excel, Healthcare, Software Documentation, Analysis, Visio, Data Entry, Process Improvement, Data Analysis, Training, Medicaid Managed Care, PowerPoint, Windows, Public Speaking, Team Building, Business Analysis, ICD-9, Business Process..., Provider Relations, Leadership, SDLC, Strategic Planning, Budgets, HEDIS, NCQA, Over 20 years of..., SQL
Education
Lamar State College-Port Arthur
Health First January 2013 - Present
Molina Healthcare of Missouri February 2012 - November 2012
Universal American September 2011 - December 2011
CareSource Managed Care March 2011 - July 2011
Amerigroup Corp April 2006 - September 2010
Optima Health / Sentara Health Management January 1997 - January 2006
Sentara Healthcare January 1995 - January 1997
Skills
Medicaid Man, Disease Management, Medicare Managed Care, Managed Care, Medicare, Medicaid Managed Care, Credentialing, HEDIS, NCQA, Health Policy, Healthcare, Physicians, Quality Improvement, Accreditation, Pharmacy Benefit..., Hospitals, HIPAA, HMO, Clinical Research, Utilization Management, Inpatient, PPO
Education
West Texas State University
B.S, Nursing
Old Dominion University
RedTeam Software 2007 - Present
T & G Constructors December 2003 - Present
Universal American March 2000 - August 2003
Automotive Services Network (Holler Automotive Group) January 1996 - March 2000
Skills
Coaching, Organizational..., Leadership, Leadership Development, Training, Human Resources, Performance Management, Project Management, Executive Coaching, Recruiting, Change Management
Education
Rollins College 1995 — 1997
MBA, Human Resources
Miami University 1991 — 1995
Bachelor of Science, Bachelor of Science in Accounting
Universal American July 2009 - Present
Hacker, Johnson & Smith PA February 1993 - July 2009
Skills
Financial Reporting, Insurance, General Ledger, Sarbanes-Oxley, GAAP, Auditing, Account Reconciliation, Health Insurance, Accounting, Medicare Part D
Education
Millsaps College 1983 — 1984
Bachelor of Business Administration (BBA), Accounting, 3.5
University of Mississippi 1978 — 1982
Universal American July 2001 - Present
Florida Family Insurance September 1998 - June 2001
Skills
Insurance, Financial Analysis, Microsoft Excel
Education
University of Central Florida 1994 — 1998
BS, Accounting
Palm Beach Atlantic University 1993 — 1994
GlobalHealth, Inc. August 2014 - Present
Zeal For Life November 2012 - Present
Universal American August 2012 - August 2014
Farmers Insurance April 2012 - April 2013
Farmers Insurance August 2011 - April 2012
Choctaw/Nicoma Park Schools August 2008 - May 2011
Skills
Insurance, Property & Casualty..., Term Life Insurance, Workers Compensation, Health, Home, Medicare Advantage, General Liability, Direct Sales, Consumer Goods
Education
Oklahoma State University 2000 — 2005
Bachelor of Science, Elementary Education
Independent Living Systems, LLC October 2013 - January 2015
Universal American 2015 - 2015
Arcadian Health Plan of New York January 2009 - November 2009
EmblemHealth March 2008 - December 2008
SUNY Upstate Medical University December 1998 - December 2006
Skills
Data Analysis, Hospital Reimbursement, Healthcare Reimbursement, Medicare/Medicaid..., Managed Care, Hospital Contracting, Provider Network..., Provider Relations, Teaching English as a..., Teaching Adults, Physicians
Education
Le Moyne College 2009 — 2011
Master of Science (M.S.), Education
SUNY at Buffalo
Bachelor of Arts (B.A.), Communication Disorders
Cenergy International Services November 2014 - Present
Universal American August 2009 - September 2012
Coventry Health Care March 2007 - April 2009
CenterPoint Energy July 2006 - October 2007
DHL September 2004 - July 2006
HealthHelp October 2000 - August 2003
Skills
Medical Terminology, Invoicing, HIPAA, Medical Billing, Customer Service, Team Building, Social Networking, Microsoft Office, Process Improvement, Strategic Planning, Payroll, Call Centers
Education
Lone Star College System
Still Attending, Nursing, Social work
Universal American Sr. Compliance AnalystUniversal AmericanJune 2008 - December 2010
Cariten 2006 - 2008
Rotocast Plastics April 1994 - January 1999
Skills
Insurance, Health Insurance, Medicaid, Medicare, Compliance, Amisys, Enrollment Management, System Configuration, Purchasing, Sales Support, Accounts Payable, Accounts Receivable, Office Management, Shipping, Human Resources, Leadership, OSHA
Education
Northeast State Community College 1991 — 1993
Associate of Arts and Sciences (A.A.S.), Management Information Sciences, GPA 3.8
Paramount Advantage, ProMedica June 2013 - Present
Universal American September 2011 - May 2013
Education
Lorain County Community College
EnvisionRxOptions May 2011 - Present
Computer Science Corporation January 2006 - September 2011
Universal American September 2007 - May 2011
Chase Home Finance April 2005 - January 2006
Defense Finance and Accounting Services October 2003 - April 2005
Adelphia Communications March 2001 - October 2003
Skills
Customer Service, Microsoft Excel, Pharmaceutical Industry, Outlook
Education
Lakeland Community College 2010 — 2014
Associate of Applied Business, Hotel, Motel, and Restaurant Management
Shaw High School 1995 — 1999
High School Diploma, College Preparatory
Universal American February 2013 - Present
The MENTOR Network 2011 - 2013
Pinnacle Health Behavioral Health Services 2004 - 2011
Youth Advocate Programs 2002 - 2004
Youth Advocate Programs 2000 - 2002
Cambria County Juvenile Probation 1997 - 2000
Cornell Abraxas Leadership Development Program 1994 - 1997
Skills
Healthcare, Healthcare Management, Hospitals, Program Management, Program Development, Process Improvement, Mental Health, Medicare, Medicaid, Operations Management, Clinical Case Management, Utilization Management, HEDIS, Quality Management, Budget Process, Physician Relations, JCAHO, NCQA
Education
Penn State University 1996 — 1999
M.Ed, Counselor Education/School Counseling and Guidance Services
Shippensburg University of Pennsylvania 1990 — 1994
Bachelor's Degree, Psychology and Juvenile Justice