ACCENT Marketing Services
Industry: Company
DescriptionFounded: 1993 Parent organizations: StarTek, MDC Partners
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ACCENT Marketing Services Employees
Employee
Years
Job
Industry
Franklin Hairston Franklin Hairston's ACCENT Marketing Services Experience October 2003 - August 2004
Job Affirmative Action/Equal Opportunity Specialist
Industry Government Administration
Experience
WV Department of Transportation December 2011 - Present
William R. Sharpe Jr. Hospital February 2006 - December 2011
Glenville State College August 2009 - August 2010
Deaconess Hospital September 2004 - February 2006
Earle C. Clements Job Corps August 2004 - February 2006
Accent Marketing Services October 2003 - August 2004
Civic Development Group, LLC August 1998 - August 2003
Skills
Public Speaking, Employee Relations, Coaching, Recruiting, Customer Service, Leadership, Staff Development, Leadership Development, Conflict Management, Employment Law, Business Ethics, Program Management, Conflict Resolution, Employee Training, Human Resources, Instructional Design, Labor Relations, Management, Organizational..., Performance Management, Policy, Strategic Planning, Training, Team Building, Government, Onboarding, Succession Planning, Administration, Personnel Management, Workforce Planning, Fundraising, Microsoft Office, Sales, Public Relations, Research, Program Development, Community Outreach
Education
Mountain State University 2006 — 2008
M.S., Strategic Leadership
Ohio Valley University 1998 — 2002
B.S., Human Resources Management
WV Department of Transportation December 2011 - Present
William R. Sharpe Jr. Hospital February 2006 - December 2011
Glenville State College August 2009 - August 2010
Deaconess Hospital September 2004 - February 2006
Earle C. Clements Job Corps August 2004 - February 2006
Accent Marketing Services October 2003 - August 2004
Civic Development Group, LLC August 1998 - August 2003
Skills
Public Speaking, Employee Relations, Coaching, Recruiting, Customer Service, Leadership, Staff Development, Leadership Development, Conflict Management, Employment Law, Business Ethics, Program Management, Conflict Resolution, Employee Training, Human Resources, Instructional Design, Labor Relations, Management, Organizational..., Performance Management, Policy, Strategic Planning, Training, Team Building, Government, Onboarding, Succession Planning, Administration, Personnel Management, Workforce Planning, Fundraising, Microsoft Office, Sales, Public Relations, Research, Program Development, Community Outreach
Education
Mountain State University 2006 — 2008
M.S., Strategic Leadership
Ohio Valley University 1998 — 2002
B.S., Human Resources Management
Hunter Scott Hunter Scott's ACCENT Marketing Services Experience November 2012 - April 2013
Job Guest Relations and Front Gate Supervisor at Magic Springs Water and Theme Park
Industry Recreational Facilities and Services
Experience
Outback Steakhouse November 2011 - Present
Magic Springs Water and Theme Park May 2007 - Present
Accent Marketing Services November 2012 - April 2013
Spa City Therapy November 2008 - January 2009
Skills
Guest Service Management, Guest Recovery, Hospitality, Customer Service, Staff Supervision, Lifeguarding, First Aid, Safety, AED, Microsoft Office, Ticket Sales, Team Building, Parking Lots, Employee Training, Cpr Certified, Pressure Washing, Schedules, Haunted Houses, Hiring Employees, Social Media, Event Management, Training, Social Media Marketing
Education
Henderson State University 2010 — 2013
Bachelors of Science, Leisure Service Management
Fountain Lake High School 2008 — 2009
High School Diploma
Outback Steakhouse November 2011 - Present
Magic Springs Water and Theme Park May 2007 - Present
Accent Marketing Services November 2012 - April 2013
Spa City Therapy November 2008 - January 2009
Skills
Guest Service Management, Guest Recovery, Hospitality, Customer Service, Staff Supervision, Lifeguarding, First Aid, Safety, AED, Microsoft Office, Ticket Sales, Team Building, Parking Lots, Employee Training, Cpr Certified, Pressure Washing, Schedules, Haunted Houses, Hiring Employees, Social Media, Event Management, Training, Social Media Marketing
Education
Henderson State University 2010 — 2013
Bachelors of Science, Leisure Service Management
Fountain Lake High School 2008 — 2009
High School Diploma
Lasonja Reed Lasonja Reed's ACCENT Marketing Services Experience February 2008 - May 2008
Job CEO of Nevsea LLC a virtual corporation
Industry Consumer Services
Experience
Arkansas Blue Cross Blue Shield October 2013 - Present
Nevsea LLC February 2011 - Present
US Government, Department of Health & Human Services July 2013 - October 2013
Ameritox/All Medical Specimen Processor November 2012 - February 2013
South Coast Medical Group September 2009 - September 2010
Accent Marketing Services February 2008 - May 2008
Belk Department Store August 2005 - April 2007
Baptist Memorial Health Care December 2004 - March 2005
The Sutherland Clinic September 2002 - September 2003
Skills
EXCELLENT CASHIER 9 YRS..., NATIONALLY CERTIFIED..., • ..., CLINIQUE CONSULTANT..., DETAILED CUSTOMER..., • ..., LEAD MEDICAL RECORDS..., LEAD FRONT DESK REP..., SCHEDULING APPTS, STRONG COMMUNICATION..., PATIENT REPERSENTIVE..., PATIENT FINICAL..., SETTING UP NEW PATIENT..., POSTING PATIENT CHARGES, PHLEBOTOMY, VITALS, PATIENT TRIAGE, INFECTION CONTROL, INSURANCE KNOWLEDGEABLE, STRONG BACKGROUND IN..., ICD9 CODING, INSURANCE PRE-CERT, STRONG COMPUTER SKILLS, Customer service at..., • setting up..., Infection Control, Phlebotomy, Data Entry, ICD-9, Medical Terminology, Medical Records, Software Documentation, Time Management, Customer Service, Training, Management, Process Improvement, Microsoft Office, Sales
Education
Stevens-Henager College-Ogden 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Stevens-Henager College of Business-Provo 2010 — 2012
Bachelor of Business Administration (BBA), Accounting and Business/Management
Concorde Career College-Memphis 2001 — 2002
Ncma, Medical/Clinical Assistant
Arkansas Blue Cross Blue Shield October 2013 - Present
Nevsea LLC February 2011 - Present
US Government, Department of Health & Human Services July 2013 - October 2013
Ameritox/All Medical Specimen Processor November 2012 - February 2013
South Coast Medical Group September 2009 - September 2010
Accent Marketing Services February 2008 - May 2008
Belk Department Store August 2005 - April 2007
Baptist Memorial Health Care December 2004 - March 2005
The Sutherland Clinic September 2002 - September 2003
Skills
EXCELLENT CASHIER 9 YRS..., NATIONALLY CERTIFIED..., • ..., CLINIQUE CONSULTANT..., DETAILED CUSTOMER..., • ..., LEAD MEDICAL RECORDS..., LEAD FRONT DESK REP..., SCHEDULING APPTS, STRONG COMMUNICATION..., PATIENT REPERSENTIVE..., PATIENT FINICAL..., SETTING UP NEW PATIENT..., POSTING PATIENT CHARGES, PHLEBOTOMY, VITALS, PATIENT TRIAGE, INFECTION CONTROL, INSURANCE KNOWLEDGEABLE, STRONG BACKGROUND IN..., ICD9 CODING, INSURANCE PRE-CERT, STRONG COMPUTER SKILLS, Customer service at..., • setting up..., Infection Control, Phlebotomy, Data Entry, ICD-9, Medical Terminology, Medical Records, Software Documentation, Time Management, Customer Service, Training, Management, Process Improvement, Microsoft Office, Sales
Education
Stevens-Henager College-Ogden 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Stevens-Henager College of Business-Provo 2010 — 2012
Bachelor of Business Administration (BBA), Accounting and Business/Management
Concorde Career College-Memphis 2001 — 2002
Ncma, Medical/Clinical Assistant
Robert Henzel Robert Henzel's ACCENT Marketing Services Experience March 2007 - October 2011
Job Data, BI & Analytics Consultant at Passport Health Plan
Industry Research
Experience
iAppFusion, LLC - Mobile Apps For Your Business October 2009 - Present
Passport Health Plan August 2014 - July 2015
Malone Workforce Solutions October 2013 - July 2014
Vivid Impact June 2013 - May 2014
Press Ganey Associates June 2012 - April 2013
The Rawlings Group October 2011 - May 2012
ACCENT Marketing Services March 2007 - October 2011
TRIPPLETON, LLC. June 2004 - March 2007
BUSINESS INTELLIGENCE SOLUTIONS, INC. October 2001 - June 2004
CAYMAN ISLANDS GOVERNMENT April 1997 - August 2001
Skills
Demographic Analysis, Demographic Profiling, Econometrics, Social Demography, Predictive Modeling, Predictive Analytics, Statistical Modeling, Strategic Planning, SPSS, Data Profiling, SAS, Statistics, SQL, Access, PowerPoint, Visio, Minitab, Outlook, International Economics, Market Research, Entrepreneurship, Public Relations, Strategy, Business Strategy, Marketing Strategy, Business Planning, Analysis, Process Improvement, Databases, Analytics, Business Intelligence, Data Analysis, Data Mining, Competitive Analysis, Program Management, Segmentation, Management, Marketing Research, Direct Marketing, Software Development, SSIS, Microsoft SQL Server, Market Analysis, SSRS
Education
The University of Alabama 1991 — 1994
BS, Combined Degree: Economics, Management, Statistics
West Canada Valley Central 1980 — 1985
Rensselaer Polytechnic Institute
iAppFusion, LLC - Mobile Apps For Your Business October 2009 - Present
Passport Health Plan August 2014 - July 2015
Malone Workforce Solutions October 2013 - July 2014
Vivid Impact June 2013 - May 2014
Press Ganey Associates June 2012 - April 2013
The Rawlings Group October 2011 - May 2012
ACCENT Marketing Services March 2007 - October 2011
TRIPPLETON, LLC. June 2004 - March 2007
BUSINESS INTELLIGENCE SOLUTIONS, INC. October 2001 - June 2004
CAYMAN ISLANDS GOVERNMENT April 1997 - August 2001
Skills
Demographic Analysis, Demographic Profiling, Econometrics, Social Demography, Predictive Modeling, Predictive Analytics, Statistical Modeling, Strategic Planning, SPSS, Data Profiling, SAS, Statistics, SQL, Access, PowerPoint, Visio, Minitab, Outlook, International Economics, Market Research, Entrepreneurship, Public Relations, Strategy, Business Strategy, Marketing Strategy, Business Planning, Analysis, Process Improvement, Databases, Analytics, Business Intelligence, Data Analysis, Data Mining, Competitive Analysis, Program Management, Segmentation, Management, Marketing Research, Direct Marketing, Software Development, SSIS, Microsoft SQL Server, Market Analysis, SSRS
Education
The University of Alabama 1991 — 1994
BS, Combined Degree: Economics, Management, Statistics
West Canada Valley Central 1980 — 1985
Rensselaer Polytechnic Institute
Jenni (Rushing) Stover Jenni (Rushing) Stover's ACCENT Marketing Services Experience July 2006 - January 2010
Job Director, Quality Assurance & Insight at ACCENT Marketing
Industry Telecommunications
Experience
ACCENT Marketing December 2011 - July 2015
ACCENT Marketing November 2014 - May 2015
ACCENT Marketing January 2010 - December 2011
ACCENT Marketing Services July 2006 - January 2010
ACCENT Marketing Services August 2005 - June 2007
ACCENT Marketing Services April 2005 - July 2006
ACCENT Marketing Services August 2004 - April 2005
Silver Oak Services 2003 - 2004
Systems & Services Technologies, a subsidiary of JPMorgan Chase 1997 - 2003
Idelman Telemarketing Services 1994 - 1997
Skills
Telemarketing, Customer Service, Call Center Development, Vendor Management, Project Management, Training, Quality Management, Call Center, Team Building, Leadership, Business Process..., Management, Customer Retention, Business Development, Operations Management, Telecommunications, Account Management, Quality Assurance, Project Planning, Troubleshooting, Software Documentation, Strategic Planning, Networking, Time Management, Leadership Development, Team Leadership, Lead Generation, Recruiting, Customer Experience..., Business Implementation, P & L, Operating Budgets, Business Strategy, Strategy, Strategic Partnerships, Workforce Management, Asset Collections, Instructional Design, FDCPA Licensing &..., FCC Compliance, Asset Lease Management, Outsourcing & BPO, Nearshore & Offshore..., People Engagement, Six Sigma & Lean, Analytics, Employee Engagement, FCC, CRM, Call Centers
Education
Missouri Western State College
University of Phoenix
ACCENT Marketing December 2011 - July 2015
ACCENT Marketing November 2014 - May 2015
ACCENT Marketing January 2010 - December 2011
ACCENT Marketing Services July 2006 - January 2010
ACCENT Marketing Services August 2005 - June 2007
ACCENT Marketing Services April 2005 - July 2006
ACCENT Marketing Services August 2004 - April 2005
Silver Oak Services 2003 - 2004
Systems & Services Technologies, a subsidiary of JPMorgan Chase 1997 - 2003
Idelman Telemarketing Services 1994 - 1997
Skills
Telemarketing, Customer Service, Call Center Development, Vendor Management, Project Management, Training, Quality Management, Call Center, Team Building, Leadership, Business Process..., Management, Customer Retention, Business Development, Operations Management, Telecommunications, Account Management, Quality Assurance, Project Planning, Troubleshooting, Software Documentation, Strategic Planning, Networking, Time Management, Leadership Development, Team Leadership, Lead Generation, Recruiting, Customer Experience..., Business Implementation, P & L, Operating Budgets, Business Strategy, Strategy, Strategic Partnerships, Workforce Management, Asset Collections, Instructional Design, FDCPA Licensing &..., FCC Compliance, Asset Lease Management, Outsourcing & BPO, Nearshore & Offshore..., People Engagement, Six Sigma & Lean, Analytics, Employee Engagement, FCC, CRM, Call Centers
Education
Missouri Western State College
University of Phoenix
Scott Van Stratten's ACCENT Marketing Services Experience February 2010 - April 2015
Job Sr. Director, Contact Center Operations
Industry Consumer Services
Experience
HomeServe USA May 2015 - Present
Accent Marketing Services February 2010 - April 2015
Convergys April 2005 - November 2009
West September 1993 - March 2005
West Teleservices August 1990 - September 1993
West Telemarketing September 1989 - August 1990
Skills
Call Center, Inbound, BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, home agent, Off shore, Nearshore, Inbound Marketing, Leadership, CRM, Lead Generation, Call Centers, Marketing, Start-ups, Telecommunications, Contact Centers, Operations Management, Offshoring, Vendor Management, Management, Salesforce.com, Strategic Planning, Customer Retention, Direct Marketing, Product Management, Account Management, Team Building, Strategy, Training, Program Management, Coaching, Customer Satisfaction, Process Improvement, Performance Management
Education
Metropolitan Community College 1980 — 1996
HomeServe USA May 2015 - Present
Accent Marketing Services February 2010 - April 2015
Convergys April 2005 - November 2009
West September 1993 - March 2005
West Teleservices August 1990 - September 1993
West Telemarketing September 1989 - August 1990
Skills
Call Center, Inbound, BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, home agent, Off shore, Nearshore, Inbound Marketing, Leadership, CRM, Lead Generation, Call Centers, Marketing, Start-ups, Telecommunications, Contact Centers, Operations Management, Offshoring, Vendor Management, Management, Salesforce.com, Strategic Planning, Customer Retention, Direct Marketing, Product Management, Account Management, Team Building, Strategy, Training, Program Management, Coaching, Customer Satisfaction, Process Improvement, Performance Management
Education
Metropolitan Community College 1980 — 1996
Ricky LeBoeuf Ricky LeBoeuf's ACCENT Marketing Services Experience September 2006 - July 2008
Job Manager, Crane Maintenance
Industry Mining & Metals
Experience
Sykes Enterprises December 2008 - October 2010
Fidelity National Information Services September 2008 - October 2008
Accent Marketing Services September 2006 - July 2008
ClientLogic June 2001 - September 2006
North Star Steel Texas January 1980 - November 1998
Skills
Windows Mobile, MS Office Suite, Lawson, ShoreTel, Avaya, CMS, Call Center, Microsoft Office, CRM, Recruiting, Management, Account Management, Call Centers, Cisco Technologies, Customer Satisfaction, Movex, Team Leadership, Technical Support, Telecommunications, Troubleshooting, Wireless, Customer Experience
Education
Lamar University 1999 — 2000
AAS, Computer Information Systems
Sykes Enterprises December 2008 - October 2010
Fidelity National Information Services September 2008 - October 2008
Accent Marketing Services September 2006 - July 2008
ClientLogic June 2001 - September 2006
North Star Steel Texas January 1980 - November 1998
Skills
Windows Mobile, MS Office Suite, Lawson, ShoreTel, Avaya, CMS, Call Center, Microsoft Office, CRM, Recruiting, Management, Account Management, Call Centers, Cisco Technologies, Customer Satisfaction, Movex, Team Leadership, Technical Support, Telecommunications, Troubleshooting, Wireless, Customer Experience
Education
Lamar University 1999 — 2000
AAS, Computer Information Systems
BETHANI ADAMS BETHANI ADAMS's ACCENT Marketing Services Experience October 2008 - October 2009
Job Warranty Administrator at Bluegrass Automotive
Industry Consumer Services
Experience
Bluegrass Automotive August 2015 - Present
ADP November 2011 - August 2015
Sykes Enterprises November 2009 - April 2011
Accent Marketing Services October 2008 - October 2009
Aetna Building Maintenance February 2006 - July 2007
Skills
Customer Service, Call Center, Customer Satisfaction, Microsoft Office, Telephone Skills, Customer Relations, Excel, Troubleshooting, Supervisory Skills, Problem Solving, Scheduling, Word, Administration, PowerPoint, Inventory Management, Interviewing, Windows, Computer Hardware, Writing, Training, Outlook, Data Entry, Sales, Access, Team Leadership, Teamwork, Social Networking, Customer Experience, Technical Support, Human Resources, Call Centers, Coaching, Process Improvement, System Administration, Employee Relations, Insurance, Recruiting, Software Documentation, Team Building, Microsoft Excel, Microsoft Word
Education
Indiana Wesleyan University
Business
The University of Memphis
English Literature
University of Louisville
Nursing
Bluegrass Automotive August 2015 - Present
ADP November 2011 - August 2015
Sykes Enterprises November 2009 - April 2011
Accent Marketing Services October 2008 - October 2009
Aetna Building Maintenance February 2006 - July 2007
Skills
Customer Service, Call Center, Customer Satisfaction, Microsoft Office, Telephone Skills, Customer Relations, Excel, Troubleshooting, Supervisory Skills, Problem Solving, Scheduling, Word, Administration, PowerPoint, Inventory Management, Interviewing, Windows, Computer Hardware, Writing, Training, Outlook, Data Entry, Sales, Access, Team Leadership, Teamwork, Social Networking, Customer Experience, Technical Support, Human Resources, Call Centers, Coaching, Process Improvement, System Administration, Employee Relations, Insurance, Recruiting, Software Documentation, Team Building, Microsoft Excel, Microsoft Word
Education
Indiana Wesleyan University
Business
The University of Memphis
English Literature
University of Louisville
Nursing
Markus Sinclair Markus Sinclair's ACCENT Marketing Services Experience June 1998 - December 2000
Job IT Systems Admin at LINAK U.S. Inc.
Industry Information Technology and Services
Experience
LINAK U.S. Inc. May 2008 - Present
Farm Credit Services of America January 2001 - March 2008
ACCENT Marketing Services June 1998 - December 2000
Skills
Project Management, Network Administration, Server Administration, Green Recycling, VMWare ESX, Inventory Management, Disaster Recovery, Technical and Non..., VMware ESX, IT Service Management, Software Installation, Leadership, Information Technology, Microsoft Office, Troubleshooting, Management, Active Directory, Help Desk Support, Team Building, Servers, Process Improvement, Account Management, Customer Service, Continuous Improvement, Windows Server, System Administration
Education
Indiana Wesleyan University 2008 — 2010
Bachelor of Arts, Liberal Arts
University of Louisville 2001 — 2008
Jefferson Community College 1993 — 1997
Associate of Science (A.S.), Computer Information Systems
LINAK U.S. Inc. May 2008 - Present
Farm Credit Services of America January 2001 - March 2008
ACCENT Marketing Services June 1998 - December 2000
Skills
Project Management, Network Administration, Server Administration, Green Recycling, VMWare ESX, Inventory Management, Disaster Recovery, Technical and Non..., VMware ESX, IT Service Management, Software Installation, Leadership, Information Technology, Microsoft Office, Troubleshooting, Management, Active Directory, Help Desk Support, Team Building, Servers, Process Improvement, Account Management, Customer Service, Continuous Improvement, Windows Server, System Administration
Education
Indiana Wesleyan University 2008 — 2010
Bachelor of Arts, Liberal Arts
University of Louisville 2001 — 2008
Jefferson Community College 1993 — 1997
Associate of Science (A.S.), Computer Information Systems
Aaron Gatlin's ACCENT Marketing Services Experience 2004 - October 2009
Job Web Application Developer at Heartland Payment Systems
Industry Marketing and Advertising
Experience
Gatlin and Sons Knife Company, LLC. January 2010 - Present
Heartland Payment Systems October 2009 - Present
Accent Marketing Services 2004 - October 2009
Norton Healthcare June 2002 - October 2004
Rumba Direct August 1999 - April 2002
Rumba Direct 1999 - 2002
Skills
Web Applications, Microsoft SQL Server, T-SQL, SQL, ASP.NET, XML, C#, SDLC, SharePoint, jQuery, Visual Studio, JavaScript, .NET, Agile Methodologies, Software Development, IIS, Visio, ASP.NET MVC, SSRS, Databases, WCF, Scrum, SSIS
Education
Purdue University 1995 — 1999
Bachelor of Applied Science (B.A.Sc.), Computer Graphics Technologu
Indiana University-Southeast 1991 — 1997
BS, Purdue Statewide - Technical Graphics
Gatlin and Sons Knife Company, LLC. January 2010 - Present
Heartland Payment Systems October 2009 - Present
Accent Marketing Services 2004 - October 2009
Norton Healthcare June 2002 - October 2004
Rumba Direct August 1999 - April 2002
Rumba Direct 1999 - 2002
Skills
Web Applications, Microsoft SQL Server, T-SQL, SQL, ASP.NET, XML, C#, SDLC, SharePoint, jQuery, Visual Studio, JavaScript, .NET, Agile Methodologies, Software Development, IIS, Visio, ASP.NET MVC, SSRS, Databases, WCF, Scrum, SSIS
Education
Purdue University 1995 — 1999
Bachelor of Applied Science (B.A.Sc.), Computer Graphics Technologu
Indiana University-Southeast 1991 — 1997
BS, Purdue Statewide - Technical Graphics
Patrick Cawvey's ACCENT Marketing Services Experience December 2005 - April 2006
Job Director of Human Resources and Talent Acquisition
Industry Marketing and Advertising
Experience
Abstrakt Marketing Group July 2011 - Present
RealtimeResults, LLC February 2008 - June 2011
Maritz April 2006 - February 2008
Accent Marketing Services December 2005 - April 2006
Convergys 2000 - 2005
Skills
Employee Benefits, Interviews, Program Management, Coaching, Recruiting, Process Improvement, Sourcing, Lead Generation, Strategic Planning, Sales, Employee Relations, Leadership, Team Building, Employee Engagement, Management, Public Speaking, Training, Time Management, Talent Acquisition, Onboarding, Customer Satisfaction, Marketing, Sales Management, ADP Payroll, Human Resources, Customer Service, Cross-functional Team..., Start-ups, Entrepreneurship, Employment Law, Policy, HR Policies, Microsoft Word, Technical Recruiting, Salesforce.com, Customer Retention, Talent Management, Benefits Administration, Social Media, New Hire Orientations, Leadership Development, System Administration, Business Development, Compensation & Benefit, Deferred Compensation, Social Media Marketing, Organizational..., Enterprise Software, Project Management, New Business Development
Education
Southeast Missouri State University 1989 — 1991
Jefferson College 1986 — 1988
AA, History
Abstrakt Marketing Group July 2011 - Present
RealtimeResults, LLC February 2008 - June 2011
Maritz April 2006 - February 2008
Accent Marketing Services December 2005 - April 2006
Convergys 2000 - 2005
Skills
Employee Benefits, Interviews, Program Management, Coaching, Recruiting, Process Improvement, Sourcing, Lead Generation, Strategic Planning, Sales, Employee Relations, Leadership, Team Building, Employee Engagement, Management, Public Speaking, Training, Time Management, Talent Acquisition, Onboarding, Customer Satisfaction, Marketing, Sales Management, ADP Payroll, Human Resources, Customer Service, Cross-functional Team..., Start-ups, Entrepreneurship, Employment Law, Policy, HR Policies, Microsoft Word, Technical Recruiting, Salesforce.com, Customer Retention, Talent Management, Benefits Administration, Social Media, New Hire Orientations, Leadership Development, System Administration, Business Development, Compensation & Benefit, Deferred Compensation, Social Media Marketing, Organizational..., Enterprise Software, Project Management, New Business Development
Education
Southeast Missouri State University 1989 — 1991
Jefferson College 1986 — 1988
AA, History
Mary Ellen Higgins's ACCENT Marketing Services Experience September 2003 - August 2010
Job Director of Educational Services at Builders Exchange of Kentucky, Inc.
Industry Telecommunications
Experience
Builders Exchange of Kentucky January 2011 - Present
ACCENT Marketing Services September 2003 - August 2010
Bil-Mar Marketing February 2001 - September 2003
Sears, Roebuck & Company November 2000 - November 2002
FireKing International, Inc February 1998 - November 2000
ACCENT Marketing Services March 1997 - February 1998
Skills
Leadership Development, Employee Engagement, Talent Management, Training, Recruiting, Project Management, Management Development, Call Center, Employee Relations, Performance Management, Organizational..., Coaching, Team Building, Customer Satisfaction, Telemarketing, Customer Experience, Customer Service, Process Improvement, Change Management, Workforce Management, Call Centers, Leadership, Management, Human Resources
Education
Indiana Wesleyan University 2006 — 2008
Master of Science, Management
University of Louisville 1996 — 1997
Master of Education, Training and Development
University of Louisville 1993 — 1996
Bachelor of Arts, Psychology
Builders Exchange of Kentucky January 2011 - Present
ACCENT Marketing Services September 2003 - August 2010
Bil-Mar Marketing February 2001 - September 2003
Sears, Roebuck & Company November 2000 - November 2002
FireKing International, Inc February 1998 - November 2000
ACCENT Marketing Services March 1997 - February 1998
Skills
Leadership Development, Employee Engagement, Talent Management, Training, Recruiting, Project Management, Management Development, Call Center, Employee Relations, Performance Management, Organizational..., Coaching, Team Building, Customer Satisfaction, Telemarketing, Customer Experience, Customer Service, Process Improvement, Change Management, Workforce Management, Call Centers, Leadership, Management, Human Resources
Education
Indiana Wesleyan University 2006 — 2008
Master of Science, Management
University of Louisville 1996 — 1997
Master of Education, Training and Development
University of Louisville 1993 — 1996
Bachelor of Arts, Psychology
Leonard M. Padron's ACCENT Marketing Services Experience September 2011 - Present
Job Vice President of Operations at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK June 2015 - Present
ACCENT Marketing April 2014 - Present
ACCENT Marketing Services September 2011 - Present
ACCENT Marketing Services April 2007 - August 2011
ICT Group, Inc March 2005 - March 2007
Intuit January 1996 - August 2004
Prudential Bank and Trust 1991 - 1995
Southeast Bank 1986 - 1990
Skills
BPO, Call Center, Workforce Management, Customer Experience, Process Improvement, Telemarketing, Call Center Development, Outsourcing, Telecommunications, Call Centers, Business Process..., Strategy, Management, CRM, Cross-functional Team..., Customer Retention, Business Development, Leadership, Training, Coaching, Customer Service, Vendor Management, Performance Management, Change Management, Inbound Marketing, Leadership Development, Team Management, Customer Satisfaction, Strategic Planning, New Business Development, Contact Centers, Sales, Analytics, Sales Operations, Competitive Analysis, Budgets, Sales Management, Service Delivery, Operations Management, Mergers & Acquisitions, Start-ups, Account Management, Team Leadership, P&L Management, Team Building, Executive Management, Lead Generation, Strategic Partnerships, Financial Services, Salesforce.com
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Administration
Miami Dade College
Business Administration and Management, General
Columbus 1979 — 1982
Epiphany 1968 — 1979
STARTEK June 2015 - Present
ACCENT Marketing April 2014 - Present
ACCENT Marketing Services September 2011 - Present
ACCENT Marketing Services April 2007 - August 2011
ICT Group, Inc March 2005 - March 2007
Intuit January 1996 - August 2004
Prudential Bank and Trust 1991 - 1995
Southeast Bank 1986 - 1990
Skills
BPO, Call Center, Workforce Management, Customer Experience, Process Improvement, Telemarketing, Call Center Development, Outsourcing, Telecommunications, Call Centers, Business Process..., Strategy, Management, CRM, Cross-functional Team..., Customer Retention, Business Development, Leadership, Training, Coaching, Customer Service, Vendor Management, Performance Management, Change Management, Inbound Marketing, Leadership Development, Team Management, Customer Satisfaction, Strategic Planning, New Business Development, Contact Centers, Sales, Analytics, Sales Operations, Competitive Analysis, Budgets, Sales Management, Service Delivery, Operations Management, Mergers & Acquisitions, Start-ups, Account Management, Team Leadership, P&L Management, Team Building, Executive Management, Lead Generation, Strategic Partnerships, Financial Services, Salesforce.com
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Administration
Miami Dade College
Business Administration and Management, General
Columbus 1979 — 1982
Epiphany 1968 — 1979
David Gruneisen's ACCENT Marketing Services Experience October 2007 - September 2010
Job Senior Business Analyst
Industry Information Technology and Services
Experience
InterContinental Hotels Group (IHG®) June 2015 - Present
Quintiles June 2014 - March 2015
OptumInsight April 2011 - February 2014
iAppFusion August 2010 - July 2013
Accent Marketing Services October 2007 - September 2010
Humana May 2005 - August 2007
Skills
Software Documentation, Visio, Analysis, Business Process, SDLC, Business Analysis, Process Improvement, Testing, Agile Methodologies, SharePoint, Software Development, Management, PMP, Integration, Requirements Gathering, Vendor Management, Call Centers, Business Intelligence
Education
University of Louisville
Communications
WHS
InterContinental Hotels Group (IHG®) June 2015 - Present
Quintiles June 2014 - March 2015
OptumInsight April 2011 - February 2014
iAppFusion August 2010 - July 2013
Accent Marketing Services October 2007 - September 2010
Humana May 2005 - August 2007
Skills
Software Documentation, Visio, Analysis, Business Process, SDLC, Business Analysis, Process Improvement, Testing, Agile Methodologies, SharePoint, Software Development, Management, PMP, Integration, Requirements Gathering, Vendor Management, Call Centers, Business Intelligence
Education
University of Louisville
Communications
WHS
Sherry Dukes's ACCENT Marketing Services Experience 2010 - June 2011
Job Program Manager, Enterprise Release Management
Industry Information Technology and Services
Experience
Humana January 2015 - Present
Humana June 2011 - Present
ACCENT Marketing Services 2010 - June 2011
ACCENT Marketing 2008 - 2010
ACCENT Marketing October 2007 - 2008
Louisville Water Company December 1996 - September 2007
Louisville Water Company December 1996 - September 2007
Louisville Water Company December 1996 - September 2007
Skills
Visio, SDLC, Business Analysis, Integration, Process Improvement
Education
Sullivan University 2002 — 2008
BSCS, Computer Science
Humana January 2015 - Present
Humana June 2011 - Present
ACCENT Marketing Services 2010 - June 2011
ACCENT Marketing 2008 - 2010
ACCENT Marketing October 2007 - 2008
Louisville Water Company December 1996 - September 2007
Louisville Water Company December 1996 - September 2007
Louisville Water Company December 1996 - September 2007
Skills
Visio, SDLC, Business Analysis, Integration, Process Improvement
Education
Sullivan University 2002 — 2008
BSCS, Computer Science
Dillon Thaxton's ACCENT Marketing Services Experience November 2007 - April 2008
Job Operations Technician 2
Industry Telecommunications
Experience
CenturyLink September 2014 - Present
CenturyLink October 2011 - Present
Accent Marketing May 2008 - March 2010
Accent Marketing Services November 2007 - April 2008
Skills
Windows Server, Troubleshooting, Active Directory, Information Technology, Windows XP, Call Centers, Windows 7, Group Policy, Technical Support, Help Desk Support, Windows, Routers, Networking, Computer Hardware, Microsoft Exchange, Oracle, Servers, Software Documentation, System Administration, VMware
Education
University of Louisiana at Monroe 2002 — 2007
B.B.A., Computer Information Systems
CenturyLink September 2014 - Present
CenturyLink October 2011 - Present
Accent Marketing May 2008 - March 2010
Accent Marketing Services November 2007 - April 2008
Skills
Windows Server, Troubleshooting, Active Directory, Information Technology, Windows XP, Call Centers, Windows 7, Group Policy, Technical Support, Help Desk Support, Windows, Routers, Networking, Computer Hardware, Microsoft Exchange, Oracle, Servers, Software Documentation, System Administration, VMware
Education
University of Louisiana at Monroe 2002 — 2007
B.B.A., Computer Information Systems
Kyle Blakeley's ACCENT Marketing Services Experience May 2008 - May 2010
Job Sr, Account Manager at LEAP Digital Agency
Industry Marketing and Advertising
Experience
LEAP Digital Agency Sr, Account ManagerLEAP Digital AgencyMay 2015 - Present
RAPP March 2014 - April 2015
McCann Erickson August 2011 - March 2014
ACCENT Marketing Services May 2008 - May 2010
Panera Bread Company May 2006 - April 2008
PDI, Inc March 2005 - January 2006
Yum! Brands October 2000 - November 2004
Skills
Direct Marketing, Integrated Marketing, Marketing Strategy, Social Media Marketing, Marketing Management, Email Marketing, Interactive Advertising, Recruitment Advertising, Account Management, Financial Analysis, Strategic Planning, Personnel Supervision, Creative Direction, Digital Marketing, Advertising, CRM, Marketing Communications, Social Media, Marketing
Education
University of Kentucky
LEAP Digital Agency Sr, Account ManagerLEAP Digital AgencyMay 2015 - Present
RAPP March 2014 - April 2015
McCann Erickson August 2011 - March 2014
ACCENT Marketing Services May 2008 - May 2010
Panera Bread Company May 2006 - April 2008
PDI, Inc March 2005 - January 2006
Yum! Brands October 2000 - November 2004
Skills
Direct Marketing, Integrated Marketing, Marketing Strategy, Social Media Marketing, Marketing Management, Email Marketing, Interactive Advertising, Recruitment Advertising, Account Management, Financial Analysis, Strategic Planning, Personnel Supervision, Creative Direction, Digital Marketing, Advertising, CRM, Marketing Communications, Social Media, Marketing
Education
University of Kentucky
Chona Joy Ananda's ACCENT Marketing Services Experience March 2003 - April 2005
Job Cashier at Walmart
Industry Management Consulting
Experience
Walmart March 2013 - Present
The Assurance Group November 2012 - November 2012
Strayer University September 2009 - September 2012
Golden Triangle YMCA January 2011 - June 2012
Bankers Life and Casualty November 2008 - May 2009
Lifestream Behavioral Health Center April 2005 - August 2008
Accent Marketing Services March 2003 - April 2005
Princess Antique Mall January 2001 - April 2003
Center for Health and Development February 1992 - January 1996
Skills
Management, Customer Service, Time Management, Sales, Program Management, Conflict Resolution, Mental Health, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Leadership, Access, Public Speaking
Education
Strayer University-Florida 2009 — 2012
MBA, Management
Boston University
BS, Communication, Public Relations
Walmart March 2013 - Present
The Assurance Group November 2012 - November 2012
Strayer University September 2009 - September 2012
Golden Triangle YMCA January 2011 - June 2012
Bankers Life and Casualty November 2008 - May 2009
Lifestream Behavioral Health Center April 2005 - August 2008
Accent Marketing Services March 2003 - April 2005
Princess Antique Mall January 2001 - April 2003
Center for Health and Development February 1992 - January 1996
Skills
Management, Customer Service, Time Management, Sales, Program Management, Conflict Resolution, Mental Health, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Leadership, Access, Public Speaking
Education
Strayer University-Florida 2009 — 2012
MBA, Management
Boston University
BS, Communication, Public Relations
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY