Blue Cross Blue Shield of MA
Industry: Company
DescriptionBlue Cross Blue Shield of Massachusetts is a state licensed private health insurance company under the Blue Cross Blue Shield Association with headquarters in Boston. Headquarters: Boston, MA CEO: Andrew Dreyfus (Sep 7, 2010–) Revenue: 6.8 billion USD (2015) Founder: Blue Cross Blue Shield Association Subsidiaries: Blue Cross and Blue Shield of Massachusetts HMO Blue Inc., Blue Benefit Administrators of Massachusetts Parent organization: Blue Cross Blue Shield Association
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Blue Cross Blue Shield of MA Employees
Partners HealthCare February 2014 - Present
Partners HealthCare February 2012 - February 2014
Partners Healthcare December 2003 - February 2012
NuGenesis Technologies 2001 - 2003
Hayes Management Consulting 1997 - 2001
Blue Cross Blue Shield of MA 1994 - 1997
Skills
SDLC, Testing, Software Quality..., User Acceptance Testing, Process Improvement, Documentation, Business Analysis, Healthcare Information..., Software Documentation, EMR, Databases, Quality Assurance, Ambulatory, Healthcare, EHR
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1993 — 1996
Master of Business Administration (M.B.A.)
Boston College - School of Management 1984 — 1987
B.S., Accounting
Boston Latin Academy
J.E.D Insurance and Financial Service Agency Inc. May 2008 - Present
J.E.D Insurance and Financial Services Agency, Inc. May 2008 - Present
Union Central September 2007 - May 2008
MassMutual Financial Group September 2001 - April 2006
Blue Cross Blue Shield of MA September 2000 - September 2001
Unum June 1997 - September 2000
Skills
Disability Insurance, Health Insurance, Employee Benefits, Dental, Group Benefits, Underwriting, Insurance, Life Insurance
Education
Assumption College 1993 — 1997
B.A., Social and Rehabilitation Services
Stelle Maris High School 1989 — 1993
Thomas Jefferson University Hospitals March 2015 - Present
Geisinger Health Plan December 2009 - February 2015
Boston Medical Center Healthnet Plan February 2004 - September 2009
RK, Inc. 1999 - 2004
Private Healthcare Systems (PHCS) 1993 - 1999
Blue Cross Blue Shield of MA 1990 - 1993
CIGNA Healthcare 1986 - 1990
Kaiser Permanente 1983 - 1986
Skills
Management, Leadership Development, Managed Care, Project Planning, Change Management, Strategy, Healthcare Management, Leadership, Strategic Planning, Medicaid, Healthcare, Business Process, Healthcare Information..., Informatics, Data Analysis, Management Consulting, Project Management, Customer Service, Team Building, Business Analysis, Cross-functional Team..., Insurance, Business Strategy, Program Management, Process Improvement, Analytics, Hospitals, Medicare, Start-ups, HIPAA, Business Process..., Executive Management, Consulting, Healthcare Consulting, Healthcare Industry, Health Insurance, Business Intelligence, Vendor Management
Education
Weatherhead School of Management at Case Western Reserve University 1983 — 1986
MS, Operations Research
Case Western Reserve University
BS, Management
Claudia Jeanne Jewelry 2010 - Present
Cabot Risk Strategies March 2009 - Present
Massachusetts Interlocal Insurance Association March 2009 - Present
Abbott Laboratories January 2008 - March 2009
Skirt! Magazine September 2007 - January 2008
Blue Cross Blue Shield of MA January 2003 - September 2007
Skills
Consultative Selling, Customer Relations, B2B, Health, Brand Development, Jewelry Design, Selling, Sales Operations, Insurance, Account Management, Leadership, Managed Care, Sales, Customer Service, Advertising, Chapter 32B Municipal..., Health Care Cost..., Affordable Care Act, Employee Benefits, Management, Health Insurance, Marketing, Start-ups, Strategic Planning, Strategy, Healthcare
Education
Berlitz Language School 2005 — 2005
Conversational Spanish
Eastern Nazarene College 1996 — 2001
BA, Business Administration, Marketing & Spanish
WorkPaths Consulting November 2011 - Present
Blue Cross Blue Shield of MA June 1999 - September 2011
Emmanuel College 1998 - 2000
BankBoston 1994 - 1998
Crossroads Training & Consulting 1990 - 1994
Fidelity Investments 1987 - 1990
Babson College 1982 - 1987
Skills
Career Development, Leadership Development, Workshop Facilitation, Career Counseling, Organizational..., Resume Writing, Career Management, Leadership, Job Search Strategies, Training, Job Coaching, Coaching, 360 Feedback, Program Management, Public Speaking, Job Search, Facilitation, Program Development, Emotional Intelligence, Executive Coaching, Management Development, Consulting, Organizational..., Career Coaching, Team Development, Training and Development, Personal Branding, Interview Coaching, Business Writing, Professional Networking, Presentation Coaching, Meeting Facilitation, Focus Groups, Musical Theatre, Executive Development, Cover Letters, Yoga, Adjunct Faculty, Positive Psychology, Appreciative Inqury, Interpersonal Savvy, Training & Development
Education
Babson College 1983 — 1987
MBA, Organizational Behavior, Marketing
Boston College 1973 — 1977
BA, History/Liberal Arts
NexxtShow July 2011 - Present
Champion Exposition Services January 2006 - July 2011
Champion Exposition Services May 2004 - February 2006
Blue Cross Blue Shield of MA March 2001 - May 2004
Skills
Trade Shows, Corporate Events, Management, Event Management, Budgets, Event Planning, Marketing Communications, Customer Service, Meeting Planning, Sales, Account Management, Marketing, Sponsorship, Time Management, Relationship Marketing, Logistics, Social Media, Sales Management, People Skills, Kindness, Delegation, Microsoft Office, Computers, Team Building, Strategic Hiring
Education
Radford University
Public Relations
Blue Cross Blue Shield of MA 2005 - 2011
VHA INC. and VHA HEALTHFRONT 1997 - 1999
VHA INC. and VHA HEALTHFRONT 1995 - 1997
VHA INC. and VHA HEALTHFRONT 1990 - 1997
VHA INC. and VHA HEALTHFRONT 1987 - 1995
The Faulkner Hospital 1984 - 1987
Skills
Marketing Strategy, Strategic Planning, Competitive Analysis, Customer Relations, Product Innovation, Market Growth, New Business Development, Strategic Partnerships, Health Insurance, Hospitals, Managed Care, Creative Problem Solving, Healthcare, Strategy Development, Product Development, Cross-functional Team..., Competitive Intelligence, Marketing Management, Mentoring, Coaching, Health, Market Planning, Strategy, Healthcare Information..., Health Policy, Business Development, Start-ups, Management, Business Planning, Program Management, Process Improvement, Marketing, Leadership Development, Entrepreneurship, Leadership, Customer Service, Change Management, Healthcare Industry, Physicians, Consulting, Executive Management, Selling, Policy, Network Development, Analysis, Provider Relations, HMO, Healthcare Consulting, Medicaid, PPO
Education
Connecticut College
BA, Psychology
Yale University
MPH, Health Administrion
Senior Whole Health September 2014 - Present
OncoMed Oncology Pharmacy February 2010 - August 2014
Critical Care Systems March 2009 - February 2010
Blue Cross Blue Shield of MA 2001 - 2008
Apria Healthcare 1990 - 1999
Skills
Managed Care, Pharmacy Automation, Leadership, Pharmacy, Pharmacists, Pharmacy Benefit..., Medication Therapy..., Compounding, Disease Management, Medicare Part D, Oncology, Clinical Pharmacology, Clinical Pharmacy, Home Infusion
Education
Massachusetts College of Pharmacy and Health Sciences 1977 — 1982
bachelor of science, Pharmacy
Anthem, Inc. June 2013 - Present
UnitedHealth Group July 2012 - 2013
UnitedHealth Group May 2010 - 2012
CIGNA Healthcare March 2008 - May 2010
Blue Cross Blue Shield of MA February 2006 - February 2008
DTE Energy November 2004 - January 2006
Skills
Data Analysis, Business Analysis, Analysis, Management Consulting, Access, Project Management, Healthcare Information..., Financial Analysis, Strategic Planning, Business Intelligence, Analytics, Health Insurance, Consulting, Program Management, Business Strategy, Cognos, Operations Management, Management, Leadership, Risk Management, Healthcare Analytics, Managed Care, Healthcare Industry, Team Building, Health Economics, Training, Business Process..., Informatics, Healthcare Consulting, Medicaid, Health Policy, Medicare
Education
Wayne State University 2004 — 2007
MBA, Finance & Management
Wayne State University School of Medicine
Graduate Certificate, Community Health Services & Research Evaluation
Michigan State University 1994 — 1998
BS, Physiology
Raytheon November 2012 - Present
Blue Cross Blue Shield of Massachusetts April 2010 - October 2012
Blue Cross Blue Shield of MA August 2010 - May 2012
Kenexa/Brassring April 2007 - January 2010
Partners Health Care January 2006 - October 2006
Fiserv January 2003 - December 2005
SumTotal Systems(Click2Learn) June 2001 - September 2002
Skills
HRIS, Vendor Management, Performance Management, SDLC, Talent Management, Interviews, Applicant Tracking..., Leadership, Talent Acquisition, Employee Relations, Training, PeopleSoft, ADP ReportSmith, Process Improvement, Project Management, Employee Benefits, Workday, Testing, ADP Payroll, Business Analysis, Business Process, Software Documentation, Program Management, Ceridian, Benefits Administration, Change Management, XML, SQL, HR processes and..., ADP, ReportSmith, Benefits, Human Capital Management, Workday EIB, Cognos, SuccessFactors Learning..., Data Analysis, Analysis, Integration, Succession Planning, Visio, Metrics, Information Technology, Strategic HR, System Administration, Career Development, Management, SuccessFactors, SaaS
Education
Suffolk University 2006 — 2009
Master of Science, Human Resources
University of Massachusetts Lowell 2002 — 2004
Bachelor's, Information Systems-Information Technology
Middlesex Community College 2000 — 2001
Certificate, Web Design and Development
Blue Cross Blue Shield of Massachusetts 2013 - Present
Blue Cross Blue Shield of MA January 2004 - 2013
BlueCross BlueShield of MA 2004 - November 2009
Gateway February 2001 - October 2002
NAVIPATH, INC. (A CMGI subsidiary), Andover, MA October 1999 - February 2001
Global Crossing February 1999 - October 1999
BCGI December 1997 - February 1999
Tufts Health Plan 1993 - December 1997
Skills
Change Management, Health Insurance, PMO, Managed Care, Healthcare, Account Management, Strategy, Strategic Planning, Requirements Gathering, Healthcare Industry, Business Requirements, Customer Service, Marketing Communications, Project Management, Program Management, Vendor Management, Business Process..., Resource Management
Education
Bentley University 1989 — 1993
BS, Marketing
TUFTS HEALTH PLAN, Watertown, MA January 2011 - February 2014
Blue Cross Blue Shield of MA 2004 - 2009
Blue Cross Blue Shield of MA 2002 - 2004
Blue Cross Blue Shield of MA 1998 - 2001
Blue Cross Blue Shield of MA 1992 - 1998
Bay State Health Care 1990 - 1992
Private Health Care Systems LTD Lexington, MA 1987 - 1990
Shriners Burn's Insitute, Boston MA 1982 - 1987
Massachusetts General Hospital, Boston MA 1980 - 1982
Education
Bunker Hill Community College 1978 — 1980
Associate, Science RN
University of Massachusetts Boston 1976 — 1978
Science
Dana Farber Cancer Institute Special Assistant to the PresidentFallon Community Health Plan2000 - 2003
Saint Francis Physician Hospital Organization 1996 - 2000
Blue Cross Blue Shield of MA December 1995 - 1996
Tufts Health Plan 1992 - 1995
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1992 — 1996
MBA, Management
University of New Hampshire 1987 — 1991
BS, Health Mgmt and Policy
CVS Health January 2014 - Present
CDW August 2012 - Present
Accenture Technology Solutions August 2011 - Present
Insight January 2009 - August 2011
BT Americas August 2008 - August 2009
ThermoFisher June 2007 - August 2009
CBE 2005 - 2006
ACS 2005 - 2006
NetCenergy 2001 - September 2005
Blue Cross Blue Shield of MA 1998 - 2002
Skills
OSPF, EIGRP, DWDM, Cisco, Routing, CCNP, Switches, VoIP, QoS, Wireless, Network Architecture, Network Design, MPLS, WAN, 3G, VPN, Firewalls, Cisco Switches, Data Center, Ethernet, Cisco Technologies, Security
Education
Rhode Island College 1995 — 1999
bs, Chemistry
Roger Williams University 1989 — 1992
Bachelor of Science (BS), chemistry & math, A
Worcester Common Ground May 2003 - Present
City of Worcester January 1991 - January 2004
Network Health 1999 - 2003
Blue Cross Blue Shield of MA 1984 - 1998
Central MA Health care 1984 - 1987
Education
Penn State University 1968 — 1972
BS Bus Adm, Business, Environment
Epsilon July 2010 - Present
BeNOW/Equifax May 2006 - July 2010
Blue Shield of California September 1995 - May 2002
Blue Cross Blue Shield of MA November 1992 - September 1995
Bay State Health Care April 1987 - November 1992
Skills
Database Marketing, Marketing Strategy, Analytics, Business Analysis, Predictive Analytics, Competitive Analysis, Data Warehousing, Marketing Research, Data Mining, CRM, Market Research, Segmentation, Multi-channel Marketing, Direct Marketing, Predictive Modeling, Business Intelligence, Data Analysis, Analysis, Digital Marketing, ETL, Strategy, Business Analytics, Customer Insight, Databases
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2006 — 2009
MS, Marketing Analytics
Bentley University 1991 — 1995
BS, Marketing
Massachusetts Institute of Technology 1984 — 1987
Massachusetts Coalition for the Prevention of Medical Errors April 2001 - Present
Blue Cross Blue Shield of MA 1996 - 2001
Massachusetts Healthcare Purchaser Group 1995 - 1996
Massachusetts Rate Setting Commission (Division of Health Care Finance & Policy) 1988 - 1995
Hospital Payment System Advisory Commission, Commonwealth of Massachusetts 1989 - 1991
Massachusetts Business Roundtable 1983 - 1988
Skills
Consensus Building, Patient Safety, Quality Improvement, Systems Thinking, Leading Organizational..., Health care economics, Health Economics, Physicians, Program Management, Hospitals, Healthcare, Nursing, Healthcare Management, Leadership, Health Policy, Program Development, Public Policy, Medicaid, Public Health, Managed Care, Healthcare Information..., Strategy, Medicare, Change Management, Health Insurance, Prevention, Performance Improvement, Informatics, Physician Relations, Disease Management
Education
Harvard T.H. Chan School of Public Health 1980 — 1982
MS, Health Care Policy and Management
Harvard University 1975 — 1979
BA, Biology
PepsiCo - Frito Lay May 2013 - Present
PepsiCo - Pepsi Beverages Company June 2004 - May 2013
H&R Block December 2009 - April 2010
Friendly Restaurants August 2001 - June 2006
Blue Cross Blue Shield of MA November 2001 - June 2002
AutoTrader.com July 2000 - July 2001
Skills
Payroll, Team Leadership, Outlook, Spreadsheets, Management, Process Scheduler, Inventory Management, Budgets, Customer Service, PowerPoint, Sales, Microsoft Excel, Microsoft Office, Microsoft Word, Accounts Receivable, Time Management, Leadership, Purchasing, Recruit Point, First Advantage, Safety Link, Kronos Timekeeping, Notary Public, HACCP Certified
Education
Massasoit Community College
Paralegal, Human Resources, Business
Norwalk Community College
Accounting, Business
Southern Connecticut State College
Civil Engineering
Provant September 2015 - Present
Blue Cross Blue Shield of Massachusetts April 2014 - September 2015
Town of Tiverton, RI November 2012 - November 2014
Blue Cross Blue Shield of Massachusetts November 2010 - April 2014
Blue Cross Blue Shield Massachusetts February 2008 - December 2010
Blue Cross Blue Shield of Massachusetts February 2005 - January 2008
Blue Cross Blue Shield of Massachusetts July 2004 - February 2005
Blue Cross Blue Shield of MA November 2000 - June 2004
Blue Cross Blue Shield of MA June 1999 - November 2000
IDG Expo Management Company November 1998 - July 1999
Skills
Vendor Management, Program Management, Business Strategy, Cross-functional Team..., Project Management, Healthcare, Business Analysis, Change Management, Business Process..., Health Insurance, Information Technology, Segmentation, Process Improvement, Product Marketing, Corporate Communications, Software Project..., Leadership, Business Planning, Training, Web Analytics, Cost Benefit, Forecasting
Education
Northeastern University 2008 — 2009
MBA, Global Business
Syracuse University 1992 — 1996
BS, Psychology
National Institutes of Health March 2011 - Present
Iron Arm International 2004 - Present
Westat January 2008 - March 2011
Law Office of Gerard C. DeCusatis August 2006 - March 2007
New England Medical Center March 2006 - March 2007
Blue Cross Blue Shield of MA January 2006 - May 2006
EBSCO Publishing April 2005 - January 2006
Groundwork Somerville May 2005 - August 2005
Policy Studies Inc. March 2005 - April 2005
Skills
Community Outreach, Program Management, Social Media, Research, Editing, Strategic Communications
Education
Emerson College 2004 — 2006
M.A. Health Communications, focus in Social Marketing and Market Research
Siena College 2000 — 2004
B.S. in Biology, minor in Creative Arts
AMA
Independent Contractor August 2014 - Present
Massachusetts General Hospital December 2008 - February 2014
Blue Cross Blue Shield of MA 2003 - 2008
Division of Medical Assistance 2002 - 2003
Tufts-New England Medical Center February 1995 - February 2001
Fresenius Medical Care March 1993 - January 1995
Deaconess Hospital June 1988 - January 1993
Skills
Managed Care, Healthcare, Hospitals, Analysis, Leadership, Management, Budgets, Healthcare Information..., Financial Analysis, Access, Business Process..., Policy, Executive Management, Revenue Cycle, Healthcare Management, Health Insurance, Cross-functional Team..., Microsoft Office, Process Improvement, Budgeting, Financial Reporting, Physician Practice..., Provider Contracting, Provider Relations, Healthcare IT, Administration, Healthcare Industry, Pricing, Contract Negotiation, Performance Improvement, Financial Management, Data Analysis, Negotiation, Contract Negotiations, Vendor Relations, Business Planning, Contract Management, Finance, Healthcare Consulting, Medicare, HIPAA, Medicaid, Graphics, Project Management, Managerial Finance, Physicians, Strategic Planning
Education
Western New England University 1990 — 1993
M.B.A., Healthcare Management
University of New Hampshire -- Peter T. Paul College of Business and Economics 1978 — 1982
Bachelor's Degree, Business Administration
Interactive Intelligence May 2011 - Present
Birchbrook Group January 2008 - May 2011
Healthvision Corp. January 2005 - December 2007
Corsidian Inc. 2002 - 2005
Melita International Corp.(Aspect Comm) January 1997 - December 2002
Octel/Lucent Technologies (VMX Corp) 1989 - 1997
Bell Atlantic Corporation 1986 - 1989
MCI Telecommunications January 1984 - April 1986
Blue Cross-Blue Shield of MA February 1979 - January 1984
Skills
SaaS, Solution Selling, Cloud Computing, Strategic Partnerships, Start-ups, Channel, Salesforce.com, Enterprise Software, Business Development, Strategy, Sales Management, Telecommunications, Business Strategy, Sales Process, Unified Communications, Marketing Strategy, Business Alliances, Business Planning, Sales, Management, Wireless, Call Center, Cellular Communications, Healthcare, Financial Services, Go-to-market Strategy, CRM, Professional Services, Product Management, Managed Services, Channel Partners, VoIP, Software Industry, Call Centers, Account Management, Product Marketing, Direct Sales, Entrepreneurship, Demand Generation, Partner Management, Leadership, Pre-sales, Selling, Lead Generation, Mobile Devices, Team Management, Sales Enablement, Networking, Sales Operations, Complex Sales
Education
Northeastern University
B.S.
Advocates Community Counseling September 2013 - Present
SMART Team September 2011 - July 2013
Babson College July 2009 - June 2010
Publishers Circulation Fulfillment April 2007 - July 2009
Open September 2006 - January 2007
Liberty Mutual Group July 2005 - September 2006
Digimarc ID Systems April 2005 - July 2005
Blue Cross Blue Shield of MA September 2003 - April 2005
Blue Cross Blue Shield of MA/ Member Service Division November 2002 - September 2003
Lifeline Systems June 2002 - September 2002
Skills
Recruiting, Human Resources, Coaching, Temporary Placement, Job Fairs, Event Management, Employee Training, Admissions, Social Services, Psychotherapy, Therapists, Talent Acquisition, College Recruiting, Employee Relations, Resume Writing, Applicant Tracking..., Employee Benefits, Talent Management, Career Counseling, Onboarding, HR Policies, Leadership Development
Education
Simmons College 2011 — 2014
Masters Candidate, School of Social Work
Colby College 1993 — 1997
BA, Government
Blue Cross Blue Shield of Massachusetts March 2010 - Present
Blue Cross Blue Shield of MA March 2010 - September 2013
Blue Cross Blue Shield of Massachusetts July 2004 - July 2010
Skills
Health Insurance, Insurance, Managed Care, Medicare, HIPAA, Employee Benefits, Healthcare, Claim, Health Savings Accounts, Process Improvement, PPO, HMO, Outlook, Call Centers, Leadership, Customer Service, Program Management, Public Speaking, Data Analysis, Strategic Planning, Management, Event Planning, Training
Education
Eastern Nazarene College 2003 — 2007
BS, Business Administration
Pine Manor College 2000 — 2003
Communications
Alere Analytics January 2014 - Present
IMS Health April 2011 - January 2014
Blue Cross Blue Shield of MA August 2005 - April 2011
Fallon Community Health Plan June 2004 - April 2005
Harvard Pilgrim Health Care November 2000 - May 2004
Harvard Pilgrim Health Care 1988 - 2004
Harvard Pilgrim Health Care November 1997 - November 2000
Harvard Pilgrim Health Care July 1994 - November 1997
Skills
Process Improvement, Product Management, Program Management, Leadership, Business Analysis, Business Process, Health Policy, Healthcare, Managed Care, Health Insurance, SDLC, Process Engineering, Software Documentation, Business Planning, Team Leadership, Strategic Planning, TQM, Healthcare Management, Management, Performance Management, Healthcare Industry, Strategic Partnerships, Resource Management, Project Management, Process Management, Software Development..., Cross Functional Team..., Manage Client..., Employee Benefits, Medicaid, Healthcare Consulting, Health Plan Operations, High Deductible Health..., Internal Communications, Consumer Healthcare, Product Development, Account Management, Healthcare Information..., Vendor Relations, Health Benefits..., Lean Tools, New Product..., Professional Services, Engagement Management, Employee Management, Cross-functional Team..., Vendor Management, HIPAA, Strategy, Medicare
Education
University of New Hampshire 1981 — 1985
B.S, Health Administration and Planning
Visavo May 2013 - Present
Booz Allen Hamilton September 2014 - December 2014
Blue Cross Blue Shield of Massachusetts February 2012 - April 2013
Blue Cross Blue Shield of MA February 2007 - January 2012
Blue Cross Blue Shield of Massachusetts January 2006 - February 2007
Perot Systems November 2003 - April 2006
Accelare 2001 - 2004
Groove Networks October 2000 - June 2002
Datacube 1985 - 1998
Skills
Program Management, Management, SDLC, Enterprise Architecture, IT Strategy, Vendor Management, Business Analysis, Integration, Cloud Computing, IT Management, Network Security, Security, Information Security, IT Security Operations, Firewalls, CISSP, Information Security..., Computer Security, Business Continuity, Disaster Recovery, VMware, IT Operations, Data Center, PMP, Business Intelligence, Information Technology, Solution Architecture, ITIL, Governance, PCI DSS, Identity Management, System Deployment, Virtualization, IT Audit, Project Management, Project Planning, Strategy, Infrastructure, PMO, IT Service Management, Project Portfolio..., Consulting, Process Improvement
Education
Emmanuel College 1996 — 1999
Bachelor's degree, Technology Management
Commonwealth Health Connector Authority March 2011 - Present
Blue Cross Blue Shield of MA August 2007 - June 2009
Skills
PMO, Project Management, Access, Visio, Technical Support
Education
Cambridge College 2007 — 2008
University of Massachusetts Boston 2004 — 2005
LIU Brooklyn 2002 — 2004
Blue Cross Blue Shield of MA September 2011 - June 2015
Blue Cross Blue Shield of Massachusetts October 2009 - October 2011
Verizon 2005 - 2008
Verizon 2002 - 2005
Verizon 1999 - 2002
Bell Atlantic North 1997 - 1999
Bell Atlantic North 1994 - 1997
NYNEX 1993 - 1994
NYNEX 1986 - 1993
New England Telephone 1983 - 1985
Skills
Product Marketing, Training, Editing, Process Improvement, Customer Service, Project Planning, Project Management, Data Analysis, Strategic Planning, Team Leadership, CRM, Software Documentation, Telecommunications, Management, Customer Satisfaction, Business Analysis, Call Centers, Coaching, Account Management, Quality Assurance, Marketing, Business Process..., Forecasting, Product Management, Business Development, Marketing Strategy, Change Management, Customer Retention, Product Development, Competitive Analysis, Insurance, Sales, Analysis, Leadership
Education
Le Cordon Bleu College of Culinary Arts - Boston 2012 — 2012
St John 2000 — 2005
Master of Arts (M.A.)
Boston College 1976 — 1980
Bachelor of Arts (B.A.)
Archbishop Williams High School 1972 — 1976
Addison Communications July 2015 - Present
Blue Cross Blue Shield of MA October 2007 - July 2015
WBZ TV/ CBS Corp. May 1989 - September 2007
UPN 38- WSBK TV Boston December 2004 - July 2006
New England Patriots August 1984 - December 1988
Skills
Strategic Communications, Magazines, Video Editing, Sound, Video Production, Entertainment, Public Relations, Video, Editing, Final Cut Pro, Photography, Television, Digital Media, Lighting, Press Releases, Storytelling, Corporate Communications, Producing, Public Speaking, Social Media, Music, Broadcast, Videography, Broadcast Television, Avid, Media Production, Camera, Content Strategy, Premiere, Adobe Creative Suite, Directing, Internal Communications, New Media
Education
Fitchburg State College 1981 — 1985
Communications Media/ TV Production
Reliant Medical Group March 2015 - Present
Beth Israel Deaconess Care Organization (BIDCO) September 2013 - March 2015
Theranos Inc. May 2011 - September 2013
Blue Cross Blue Shield of Massachusetts July 2009 - May 2011
Mult-Service Eating Disorder Association January 2008 - May 2011
Blue Cross Blues Shield of MA June 2003 - July 2009
Blue Cross Blue Shield of MA June 2001 - June 2003
Blue Cross and Blue Shield of Massachusetts January 2001 - January 2003
Tufts Health Plan January 2000 - January 2001
Harvard Pilgrim Health Care January 1999 - January 2000
Skills
Healthcare, Medicare, Provider Relations, Managed Care, Medicaid, Physicians, Hospitals, HMO, Healthcare Consulting, Utilization Management, Healthcare Industry, PPO, Health Insurance, Network Development, Health Policy, Healthcare Management, HIPAA, Home Care, HEDIS, Meditech, Pharmacy Benefit..., Disease Management, Medical Billing, ICD-9, Patient Advocacy, Healthcare Information..., Contract Negotiation, Medical Compliance, Credentialing, Physician Relations, Insurance, Strategic Planning, Medicine, Quality Improvement, EMR, Practice Management, Medicaid Managed Care, Patient Safety, EHR, JCAHO, Pharmacy Automation, Pharmacy, Revenue Cycle, Training, Medicare Part D, Informatics, Medical Coding, Revenue Cycle Management, CPT, Healthcare Reimbursement
Education
Providence College
Bachelor of Science Health Care Administration, Health Care Administration
Blue Cross Blue Shield of Massachusetts July 2012 - Present
Blue Cross Blue Shield of Massachusetts August 2011 - July 2012
Blue Cross Blue Shield of MA May 2008 - August 2011
Blue Cross Blue Shield of Massachusetts June 2006 - May 2008
Blue Cross Blue Shield of Massachusetts March 2006 - June 2006
Skills
Testing, Quality Center, Insurance, Project Management, Process Improvement, Business Analysis, Document Management, Leadership, Health Insurance, Customer Service, Software Quality..., Employee Benefits, Healthcare, Vendor Management, Microsoft Office, Test Planning, Transaction Management, Data Warehouse, Mainframe, HP Quality Center, Microsoft Excel, Microsoft Word, PowerPoint, Call Centers, Software Documentation, Analysis
Education
Northeastern University
In progress, Business
Self-employed 1995 - Present
Fallon Community Health Plan & Fallon Clinc 1987 - 1995
Blue Cross Blue Shield of MA 1985 - 1987
Blue Cross Blue Shield of MA 1983 - 1985
SysteMetrics, Inc 1981 - 1983
Skills
Public Health, Health Policy
Education
The George Washington University
Masters, Health Care Administration, Policy and Planning
University of Rochester
Bachelor of Arts (B.A.), Physiological Psychology/Psychobiology
Sensity Systems December 2012 - Present
Redwood Systems May 2012 - November 2012
Philips Lightolier July 2010 - April 2012
Blue Cross Blue Shield of MA May 2007 - June 2009
Octagon Property Management May 2005 - May 2007
Golden Architects January 2005 - May 2005
Skills
AutoCAD, Photoshop, Illustrator, Dialux, Visual, Salesforce.com, LEED AP, Project Management, Lighting Design, Submittals, Energy Efficiency, Lighting, Interior Design, Sustainable Design, Furniture
Education
Northeastern University 2001 — 2007
M.Arch, Architecture
Studio Art Centers International, Florence 2004 — 2004
Architecture
South Shore Mental Health May 2014 - Present
Bunker Hill Community College January 2014 - Present
Consultant 2013 - Present
Stonehill College November 2010 - July 2013
Good Samaritan Medical Center January 2010 - August 2010
Sister to Sister: The Women's Heart Health Foundation 2009 - 2010
Caritas Carney Hospital September 2007 - December 2008
Riverside Community Care 2004 - 2007
Jordan Hospital 1997 - 2001
Blue Cross Blue Shield of MA 1984 - 1993
Skills
Non-profits, Fundraising, Marketing, Community Outreach, Event Planning, Management, Program Development, Public Speaking, Volunteer Management, Public Relations, Policy, Nonprofits, Internal Communications, Healthcare, Higher Education, Press Releases, Strategic Planning, Grant Writing, Leadership, Social Media, Research, Editing, Teaching
Education
Drexel University 2012 — 2015
Doctor of Education (Ed.D.), Education Policy, 3.97 GPA
Boston College - Wallace E. Carroll Graduate School of Management 1995 — 1997
MBA, Marketing
Boston University 1986 — 1988
B.S., Communications
Pepperdine University 1984 — 1986
MassMutual Financial Group August 2015 - Present
Rhode Island Air Nat Guard June 2004 - Present
FM Global July 2013 - August 2015
CVS Caremark Corporation February 2011 - July 2013
BLUE CROSS BLUE SHIELD OF RHODE ISLAND (BCBSRI) October 2007 - February 2011
PEROTSYSTEMS February 2006 - October 2007
BLUE CROSS BLUE SHIELD OF MA April 2004 - January 2006
EDS 2000 - 2003
Skills
Information Security, HIPAA, Information Security..., CISSP, PCI DSS, Vendor Management, Business Continuity, Disaster Recovery, Security, System Deployment, Active Directory, CISA, Application Security, Cisco Technologies, Computer Forensics, Computer Security, Data Center, Data Privacy, Directing, Enterprise Architecture, Firewalls, Governance, ISO 27001, IT Audit, IT Management, IT Operations, IT Strategy, ITIL, Identity Management, Information Technology, Integration, Leadership, Military Operations, Network Security, Networking, PMP, Paper Mache, Penetration Testing, Privacy Law, Risk Assessment, Risk Management, Running, SDLC, Security Audits, Security Awareness, VMware, Virtualization, Vulnerability Assessment, Vulnerability Management
Education
ANG Academy of Military 2003 — 2003
Science
North Adams State College 1991 — 1994
Bachelor of Arts, History
Community College of the Air Force
Associate, Science - Information Management
TJX Companies May 2012 - Present
The Judge Group July 2011 - Present
Blue Cross Blue Shield of Vermont May 2010 - June 2011
Symphony Services October 2009 - January 2010
TJX Companies January 2009 - March 2009
Comsys July 2005 - March 2009
TJX 2009 - 2009
Blue Cross Blue Shield of MA January 2002 - June 2005
SuperWings, Inc. July 2001 - December 2001
HealthGate Data Corp. November 2000 - June 2001
Skills
Business Analysis, Business Process, Business Process..., Management, Integration, Marketing Communications, Marketing Strategy, Program Management, SQL, ITIL, Infrastructure
Education
Emerson College
B.S.
Northeastern University 2011 - Present
Circles 2007 - 2010
OpenPages, Inc. 2005 - 2007
Deloitte Consulting 1994 - 2005
Blue Cross Blue Shield of MA 1990 - 1994
Skills
Data Warehousing, Business Analysis, Business Intelligence, SDLC, Integration, Enterprise Software, CRM, Analytics, Requirements Gathering, Strategy, Software Documentation, Management, Data Integration, Leadership, Project Planning, Information Technology, Strategic Planning, Dimensional Modeling, Recruiting
Education
University of New Hampshire 1986 — 1990
BS, Health Management & Policy, Computer Science
Portsmouth High School
eClinicalWorks June 2013 - Present
Vitera Healthcare Solutions- formerly Sage Healthcare January 1998 - December 2012
VERSYSS, INC/PCN/Emdeon/Medical Manager/SCINET, Inc January 1993 - January 1998
Blue Cross Blue Shield of MA January 1993 - January 1995
Skills
Management, Training, EDI, Troubleshooting, Technical Support, Customer Service, Software Implementation, EHR, Healthcare Information..., Team Leadership, HIPAA, EMR, Call Centers, Process Improvement, Software Documentation, SharePoint, Enterprise Software, Software Installation, Salesforce.com, Practice Management, Medical Billing, Customer Support, Access, Health Information..., Business Analysis, Software Project..., Hands-on Training, Product Support, Testing, SaaS
Education
Quinsigamond Community College 1982 — 1984
Business
Advanced Technology Innovation Corporation April 2011 - Present
B J's Wholesale Club January 2010 - April 2011
Blue Cross Blue Shield of MA. September 2009 - December 2009
Interim Healthcare December 2008 - February 2009
Windsor Park Ltd, A.L. Waters Capital LLC January 2008 - April 2008
Harte-Hanks / The Aberdeen Group February 2007 - August 2007
Summit National July 2006 - January 2007
Aramark Uniform Services / WearGuard June 2002 - April 2006
Cue Data Services, Inc. (IT Staffing & Consulting Firm) May 1998 - February 2002
C&A Industries / AUR STAFF Professional February 1997 - April 1998
Skills
Contract Recruitment, Technical Recruiting, Temporary Staffing, Recruiting, Screening Resumes, Business Development, Temporary Placement, Screening, Permanent Placement, Sales, New Business Development, Interviews, Talent Acquisition, Onboarding, Executive Search, Employee Relations, Internet Recruiting, Training, Applicant Tracking..., Automotive, Engineering, CRM, Sales Management, Staffing Services, Benefits Negotiation, Hiring, College Recruiting, Cold Calling, Sourcing, Resume Writing, Account Management, Human Resources, Networking, Building Relationships, Staff Augmentation, Candidate Generation, New Hire Orientations, Consulting, Talent Management, Sales Process
Education
Long Island University 1996 — 1996
Ophthalmology Certificate, Completed 40 JCAHPO credits
Ball State University 1977 — 1981
Bachelor of Science Degree, Education
Angola High School 1976 — 1977
Angola, Indiana
Escola Graduada de Sao Paulo 1972 — 1976
National Football League June 2015 - Present
JPMorgan Chase & Co. October 2014 - May 2015
Cablevision January 2012 - August 2014
Cablevision August 2010 - 2012
Cablevision January 2009 - August 2010
Cablevision October 2006 - December 2008
1800flowers.com December 2004 - September 2006
MSC Industrial Supply May 2000 - December 2004
EDS March 1997 - May 2000
Blue Cross Blue Shield of MA March 1993 - March 1997
Skills
Product Management, Cross-functional Team..., Project Management, Call Center, Program Management, Process Improvement, Testing, Business Process..., Product Development, Business Development, Telecommunications, Requirements Analysis, Call Centers, Vendor Management, CRM, PMP, Business Analysis, Software Project..., Project Planning, Leadership, Management, Team Leadership, Strategic Planning, SDLC, Mobile Devices, Integration, Visio, Information Technology, Project Portfolio..., Strategy, Agile Methodologies, PMO, IT Strategy, Software Documentation, Software Development, Customer Experience, IT Management, Analysis, Change Management, Team Building, Business Requirements, Business Intelligence, Customer Service, Communication
Education
Massasoit Community College 1982 — 1984
Associate of Science (A.S.), Computer and Information Sciences, General
CONNEXION360 CORPORATION October 2010 - Present
Saks Fifth Avenue October 2009 - October 2010
UNITED SERVICE AUTOMOBILE ASSOCIATION August 2007 - October 2009
BLUE CROSS BLUE SHIELD OF MA June 2000 - July 2007
Sutherland Law Firm May 2005 - September 2005
Physician profiling/Consulting Providers June 2000 - July 2004
Education
Curry College 2005 — 2007
BA, Business Management
Plattsburgh State University
BS, Hotel Restaurant, and Tourism Management
Go Ahead Tours May 2010 - Present
Brigham and Women's Hospital, Orthopedics Department October 2009 - February 2010
RuffaloCODY, Providence College March 2008 - May 2009
Providence College May 2008 - August 2008
Blue Cross Blue Shield of MA May 2007 - August 2007
Blue Cross Blue Shield of MA May 2007 - August 2007
Blue Cross Blue Shield of MA May 2006 - August 2006
Skills
Editing, Spanish, Social Media, Research, Sales, PowerPoint, Marketing
Education
Lesley University 2009 — 2011
Master of Arts, Intercultural Relations
Providence College 2005 — 2009
Bachelor of Arts, Global Studies
American Institute for Foreign Study 2007 — 2007
Hamilton-Wenham Regional High School 2002 — 2005
University of Oxford 2004 — 2004
War in World History and Psychology
Geek National September 2008 - Present
Phoenix House June 2006 - September 2008
First Marblehead 2003 - 2005
Blue Cross Blue SHield of MA January 2001 - December 2003
Timeto 2000 - 2001
KPMG January 1999 - January 2000
Skills
Network Communications, Windows Server, Active Directory, XP, Technical Support, Firewalls, System Administration, DHCP, Operating Systems, Microsoft Exchange, DNS, Windows, VMware, Servers, Laptops, Access, Data Center, Virtualization, Visio, Lotus Notes, Citrix, OS X, Troubleshooting, Computer Hardware, TCP/IP, Disaster Recovery, Software Installation, Information Technology, Hardware, SharePoint, Vendor Management, Networking, IT Management, Software Documentation, VPN, MS Project, Enterprise Software, IT Operations, Windows XP, Help Desk Support, Integration, Security
Education
LIU Post 1983 — 1985
BS, economics
Long Island University, Southampton Campus 1979 — 1983
Bachelor of Arts (B.A.), business
Fresenius Medical Care March 2015 - Present
Harvard Pilgrim Health Care April 2013 - March 2015
Blue Cross Blue Shield of MA 2006 - March 2013
PMI Mass Bay 2011 - 2013
PMI Mass Bay January 2006 - June 2008
Blue Cross Blue Shield of Massachusetts (BCBSMA) 2006 - 2008
North Shore Medical Center January 2004 - January 2006
Harvard-Smithsonian Center for Astrophysics March 2003 - October 2003
Maptech, inc. June 2000 - November 2002
DEC 1986 - 1998
Skills
Project Management, RFP, Corporate Training, Risk Analysis, Software Project..., Vendor Management, Analysis, SDLC, Visio, Business Analysis, Program Management, Integration, Risk Management, Management, Process Improvement, PMP, Training, PMO, Software Development, Product Management, Quality Assurance, Databases, Leadership, Information Technology, Business Process..., Requirements Analysis, Project Portfolio..., Requirements Gathering, Agile Project Management, MS Project, IT Strategy, Business Process, Business Intelligence, Enterprise Architecture, Agile Methodologies, Resource Management, Microsoft Project
Education
Salem State College 2003 — 2003
Rivier College 1983 — 1985
MS
University of Rhode Island 1978 — 1980
University of New Hampshire 1973 — 1978
BA
Pingree
Harvard Business Review 2012 - Present
UBM Electronics 2010 - 2012
UBM Electronics 2010 - 2011
Taproot Foundation 2009 - 2010
TechTarget 2008 - 2008
IDC 2004 - 2007
WR Grace 2004 - 2004
Blue Cross Blue Shield of MA 2003 - 2003
eWanted.com 2000 - 2001
WhyNot Creations, Inc. 1998 - 2000
Skills
Marketing Strategy, Product Marketing, Digital Marketing, Email Marketing, E-commerce, Interactive Marketing, Integrated Marketing, Social Media Marketing, Online Marketing, SEM, Marketing Management, Social Media, Marketing, Online Advertising, Market Research, Strategy, Brand Management, Newsletters, Direct Marketing, Interactive Marketing..., Content Marketing, Lead Generation, Campaign Optimization, Digital Media, Database Marketing, B2B, Digital Strategy, Multi-channel Marketing, Customer Acquisition, eCommerce, B2C, Vendor Management, Vendor Relationships, Unica Campaign, Silverpop Engage, Linkedin Marketing
Education
Northeastern University - Graduate School of Business Administration 2002 — 2004
MBA
Santa Clara University 1994 — 1998
BSC
Institute of European Studies, London 1996 — 1996
Virgin Pulse February 2015 - Present
Dovetail Health September 2012 - January 2015
AllOne Health Resources February 2008 - September 2012
IDC Health Insights July 2006 - February 2008
Blue Cross Blue Shield of MA June 2003 - June 2006
OnePIN October 2002 - May 2003
Mouse Specifics, Inc. May 2002 - October 2002
J Street Technology 1999 - 2001
Washington Mutual 1997 - 1999
Skills
Marketing Strategy, Competitive Analysis, Product Marketing, Marketing, Leadership, Marketing Communications, Email Marketing, Strategic Planning, Webinar Management, Web Design, Marketing Management, Product Management, Taking New Products to..., Market Research, Webinar Development, Website Development, Health Communication, Program Development, Program Management, Program Implementation, Healthcare, Strategy, Consulting, Management, Process Improvement, Project Management, Business Analysis, Account Management, Business Strategy, Healthcare Information..., Business Development
Education
Tufts University 2006 — 2009
MS, Health Communication
Babson College 2001 — 2003
MBA, Entrepreurship, Marketing
University of Washington 1995 — 1997
BA, Business Administration
Harvard Business Publishing September 2014 - February 2015
Artichoke Training Associates February 2003 - September 2014
Nuance Communications August 2011 - May 2013
Blue Cross Blue Shield of MA June 2005 - June 2008
PricewaterhouseCoopers May 1999 - November 2002
PwC February 1996 - April 1999
PwC July 1993 - January 1996
American Student Assistance 1985 - 1993
Skills
Career Development, Coaching, Project Management, Program Evaluation, Organizational..., Leadership Development, Workshop Facilitation, Talent Management, Succession Planning, Performance Management, Instructional Design, Change Management, Competency Modeling, Leadership, E-Learning, Program Management, Employee Engagement, Organizational..., Staff Development, Career Counseling, Management Development, Organizational Design, Team Building, Management, Needs Analysis, Cross-functional Team..., Training, Consulting, Human Resources
Education
Lesley University
Masters of Science, Training & Development
Boston University
Bachelors of Science, Elementary and Special Education
Health Resources in Action October 2009 - Present
Degrees2Dreams 2012 - 2012
Blue Cross Blue Shield of MA November 2008 - October 2009
Massachusetts Department of Public Health January 2008 - November 2008
MA Department of Public Health September 2005 - January 2008
APUA 2003 - 2005
Fidelity Charitable Gift Fund January 2002 - October 2002
Stop Handgun Violence, Inc. 2000 - 2002
MIT Enterprise Forum 1999 - 2000
Boston Public Health Commission 1993 - 1998
Skills
Public Health, Nonprofits, Grant Writing, Non-profits, Editing, Community Outreach, Training, Facebook, Research, Policy, Health Communication, Analysis, New Media, Leadership, Program Management, Strategic Communications, SEO, Social Justice, Human Rights, Grants, Facilitation, Project Management, Cross-sector..., Social Media Marketing, Building Community..., Marketing Communications, Content Management, Webinars, Digital Media, Supervising, Strategic Planning, Digital Project..., Facilitative Leadership, Marketing Research, Writing, Client Presentation, Integration, Organizing Meetings, Program Development, Fiscal Policy, Digital Marketing, Community Management
Education
University of Massachusetts Boston 2007 — 2012
MBA
University of Massachusetts Boston 1992 — 1994
BA
Parsons School of Design 1989 — 1991
Rhode Island School of Design
Blue Cross Blue Shield of MA April 2008 - Present
Xtralis, Inc February 2008 - June 2008
Vision BioSystems December 2006 - January 2008
Talbots, Inc. 2002 - 2006
Artisoft, Inc. January 1998 - April 2001
Instron Corporation 1994 - 1998
Stream International 1992 - 1994
Skills
CRM, Team Building, SaaS, Leadership, Strategic Planning, Account Management, Project Management, Sales, Program Management
Education
Boston University 1979 — 1984
Business/Corporate Communications
Boston University
B.S., Communications
Boston University
Project Management Certificate
UMass Memorial Medical Center February 2014 - Present
Galen Healthcare Solutions July 2013 - February 2014
Orion Health April 2011 - July 2013
PatientKeeper, Inc June 2009 - March 2011
EMC August 2007 - February 2011
Monster December 2006 - August 2007
EMC March 2005 - October 2006
Blue Cross Blue Shield of MA August 2004 - May 2005
Edgewater Technology, Inc June 1999 - August 2004
Winchester Hospital June 1998 - June 1999
Skills
Business Analysis, Agile Methodologies, CRM, SDLC, Project Management, Testing, Software Development, Requirements Analysis, Microsoft SQL Server, Requirements Gathering, Project Planning, EHR, Software Project..., Process Improvement, Cross-functional Team..., Healthcare Information..., SQL, Quality Assurance, Oracle, Product Management, Analysis, Systems Analysis, Salesforce.com..., Salesforce.com, Interoperability, Data Exchange, HL7, Strategy, Data Analysis, Integration
Education
University of Maryland University College 2001 — 2006
MS, Computer Systems Management
MilitaryMassachusetts Army National Guard1058 Transportation Company 1990 — 1996
Bridgewater State College 1991 — 1994
Bachelor of Science, Physiology
Atrius Health/Harvard Vanguard Medical Associates 2001 - Present
Bike Newton 2010 - 2011
Tufts Health Plan 1999 - 2001
Tufts Health Plan 1996 - 1999
Blue Cross Blue Shield of MA 1995 - 1996
Eastgate Systems, Inc. 1988 - 1995
Skills
Healthcare Information..., Healthcare Management, Healthcare, Medicare, Managed Care, Management, Project Management, Knowledge Management, Knowledge Sharing, Contract Negotiation, Health Policy, Quality Improvement, Revenue Cycle, Healthcare Consulting, EHR, Provider Relations, Case Management
Education
Simmons College - Simmons School of Management
MBA
Harvard University Graduate School of Education
EdM, Administration, Planning & Social Policy
McGill University
BSc(N), Nursing
Blue Cross Blue Shield of Massachusetts March 2012 - Present
Blue Cross Blue Shield of MA January 2011 - February 2012
Blue Cross Blue Shield of MA January 2009 - January 2011
BlueCross BlueShield of MA April 2004 - January 2009
Blue Cross Blue Shield of MA January 2000 - April 2004
Blue Cross Blue Shield of MA August 1991 - January 2000
Blue Cross Blue Shield of MA November 1988 - August 1991
Seaboard Products Company January 1984 - October 1988
Skills
Health Insurance, Healthcare, Insurance, Benchmarking, Vendor Management, Process Improvement, Customer Service, Managed Care, Coaching, Cross-functional Team..., Management, Leadership, Strategy, Strategic Planning, Program Management
Education
Salem State College 1982 — 1986
Bachelor of Science (BS), Marketing
Boston University 1980 — 1981
Engineering
Tufts Health Plan December 2012 - Present
Blue Cross and Blue Shield of Massachusetts 2005 - Present
Blue Cross Blue Shield of MA June 2005 - 2008
Skills
Healthcare, Process Improvement, Healthcare Information..., Program Management, SDLC, Strategy and..., Health Insurance
Education
Long Island University, C.W. Post Campus 2004 — 2005
MS Health Administration, 3.86
State University of New York College at Buffalo 1999 — 2001
MS Computer Science
University of Mumbai 1995 — 1999
Bachelors in Computer Engineering
VESIT 1995 — 1999
Bachelors in Computer Engineering
Blue Cross Blue Shield of MA Executive DirectorWatertown Belmont Chamber of CommerceMay 2014 - Present
Blue Cross Blue Shield of MA 2001 - Present
Blue Cross Blue Shield of MA 2001 - Present
Blue Cross and Blue Shield of Massachusetts Inc. 2001 - Present
Skills
Insurance, Managed Care, Business Analysis, HIPAA, Health Savings Accounts, Health Insurance, New Business Development, Strategy, Employee Benefits, Medicare, Disability Insurance, Negotiation, Recruiting, Strategic Partnerships, Healthcare, Strategic Planning, Health Care Reform, Healthcare Industry, Hospitals
Education
Simmons College 2000 — 2003
Master's degree, Health/Health Care Administration/Management
Stonehill College 1988 — 1992
Blue Cross Blue Shield of Massachusetts April 2013 - Present
MFS Investment Management July 2011 - Present
Blue Cross Blue Shield of MA March 2007 - July 2011
MFS Investment Management 2000 - 2007
State Street Corp 1998 - 2001
Skills
Data Center, Cisco Technologies, Virtualization, Cloud Computing, VoIP, Cisco Nexus, Routing, QoS, MPLS, Checkpoint, Networking, LAN-WAN, Wireless, IPS, System Deployment, Call Centers, Avaya, Disaster Recovery, Oracle, Security
Education
Fairfield University 1994 — 1998
Bachelor of Science (BS), Political Science and Government
Towers Watson July 2014 - Present
Tufts Health Plan September 2011 - June 2014
Blue Cross Blue Shield of MA May 2005 - September 2011
Private Healthcare Systems (PHCS) 2004 - 2005
Level 3 Communications (Formerly Genuity) 1998 - 2003
NETC 1996 - 1998
Skills
Cross-functional Team..., Program Management, Healthcare, Strategy, Project Management, Public Health, Program Development, Managed Care, Process Improvement, Health Insurance, Data Analysis, Healthcare Management, Strategic Planning, eHealth, Healthcare Industry, Product Management, Leadership
Education
Boston University 2005 — 2008
MPH, Public Health
College of the Holy Cross
Bachelor of Arts, Sociology/Spanish
Bayside Financial Services February 1997 - Present
Blue Cross Blue Shield of MA 1982 - 1985
Massachusetts Department of Public Welfare 1977 - 1980
Skills
Tax Preparation, Bookkeeping, Quickbooks, Income Tax, Tax, Budgeting, Reconciliation, Start-ups, Small Business, Budgets, Employee Benefits, Account Reconciliation, QuickBooks, Financial Reporting, Tax Returns, Payroll, Financial Analysis, Investments, Estate Planning, Due Diligence, Financial Services
Education
Northeastern University 1977 — 1982
BSBA, Business Administration
Don Bosco
Don Bosco
Blue Cross Blue Shield of MA February 2015 - Present
Blue Cross Blue Shield of Massachusetts July 2011 - February 2015
Partners HealthCare System, Inc. 2008 - July 2011
Partners Healthcare System 2007 - 2008
Partners Healthcare System 2006 - 2007
Tufts Health Plan 2001 - 2006
MassPRO 1999 - 2001
Skills
Project Managment, Managed Care, Healthcare Consulting, Healthcare, HIPAA, Health Insurance, Data Analysis, Hospitals, Facility reimbursement, Healthcare Industry
Education
Boston University Continuing Education Center 2011 — 2012
Certificate, Project Management
The University of Texas Health Science Center at Houston 1995 — 1998
Master's degree, Public Health
University of Houston 1992 — 1995
B.S., Biology
NEQCA February 2008 - Present
Blue Cross Blue Shield of MA November 1996 - October 2007
Education
Suffolk University - Sawyer Business School 1992 — 1996
Blue Cross and Blue Shield of Massachusetts November 2010 - Present
Blue Cross Blue Shield of Massachusetts August 2004 - November 2010
Blue Cross Blue Shield of MA February 2001 - 2004
BCBSMA 1995 - 1997
BCBSMA 1995 - 1997
Skills
Insurance, Business Analysis, Program Management, SDLC, Process Improvement, Vendor Management, Underwriting, Visio, Managed Care, Medicare, Healthcare, Requirements Analysis
Education
Bridgewater State College 1985 — 1990
Bachelor's degree, Communictions
Boston University April 2013 - Present
Consultant January 2009 - Present
UniCare June 1997 - December 2008
Blue Cross Blue Shield of MA June 1992 - March 1997
Towers Perrin 1988 - 1991
New England Life 1984 - 1988
John Hancock Financial Services 1982 - 1984
Shiloah Insurance May 1982 - November 1982
John Hancock Financial Services 1977 - 1981
Skills
Health Insurance, Insurance, Data Analysis, Underwriting, Employee Benefits, Leadership, Medicare, Actuarial Science, Managed Care, Analysis, Program Management
Education
Brown University 1973 — 1977
Sc.B., Mathematics
Classical High School 1970 — 1973
Blue Cross Blue Shield of MA 2006 - Present
Blue Cross Blue Shield of Massachusetts 2006 - Present
Inverness Medical 2002 - 2006
PowerSteering Software 1999 - 2002
Hewlett-Packard 1996 - 1999
Casablanca American School 1995 - 1996
Education
University of Massachusetts Boston 2004 — 2007
M.Ed., Instructional Design
Wellesley College 1991 — 1995
Alvirne High School
Blue Cross Blue Shield of MA August 2008 - Present
Blue Cross Blue Shield of MA December 2007 - July 2008
Blue Cross Blue Shield of MA January 2005 - November 2007
Blue Cross Blue Shield of MA 2002 - 2005
Blue Cross Blue Shield of MA 1996 - 2000
Skills
Health Insurance, Health Care Reform, Management, Product Management, Insurance, Vendor Management, Cross-functional Team..., Product Development, Managed Care, Program Management, Business Analysis, Business Process..., Knowledge Management, Project Management, Strategic Planning, PPO, Product Marketing, Strategy
Education
Northeastern University - Graduate School of Business Administration 2007 — 2008
MBA, International Focus
Clark University 1989 — 1993
B.A., Philosophy
Physicians Pharmacy Alliance April 2013 - Present
McKesson May 2008 - March 2013
MedVentive May 2008 - May 2012
Blue Cross Blue Shield Massachusetts January 2002 - April 2008
Blue Cross Blue Shield of MA 2006 - 2008
Blue Cross Blue Shield Massachusetts January 2002 - December 2006
Aetna June 1996 - December 2001
Aetna 1996 - 2001
Lovelace 1994 - 1996
HFHS and HAP 1992 - 1995
Skills
Managed Care, Business Strategy, Healthcare Management, Executive Management, Customer Relations, Management Consulting, Account Management, Problem Solving, Change Management, Healthcare IT, Medicare, Healthcare Information..., Healthcare, Disease Management, Medicaid, Health Insurance, Insurance
Education
University of Massachusetts, Amherst 1989 — 1991
MPH, Health and Managed Care Administration
Northeastern University
BS, Child Life Specialist
Tufts Medical Center Physicians Organization, Inc. September 1998 - Present
Bukowski & Associates 1996 - 1998
Blue Cross Blue Shield of MA 1986 - 1996
Skills
Revenue Cycle Management, Physicians, Healthcare Information..., Healthcare Management, Revenue Cycle, Healthcare, Healthcare Consulting, Physician Practice..., EMR, Healthcare Industry, Hospitals, Physician Relations, Process Improvement, Managed Care, Medicine, HIPAA, EHR, Medicare, Medicaid, Meditech, Clinical Research, Healthcare Reimbursement, Ambulatory, Health Policy, Practice Management, Medical Billing, ICD-9, Quality Improvement, Performance Improvement, Medical Coding, CPT, Informatics, JCAHO, Health Information..., IDX
Education
Berklee College of Music
Cambridge College
Southern New Hampshire University
Blue Cross Blue Shield of MA Pharmacy AnalystBlue Cross Blue Shield of Massachusetts2004 - 2007
Education
Stonehill College 1995 — 2001
Celgene March 2015 - Present
Solar Turbines December 2012 - March 2015
Visiontree Software September 2012 - November 2012
Planned Parenthood of the Pacific Southwest (PPPSW) January 2010 - October 2012
MedNeutral, LLC April 2008 - January 2010
Healthways, Inc./StatusOne Health Systems September 2000 - October 2007
Blue Cross Blue Shield of MA August 1999 - September 2000
RI Department of Health February 1997 - August 1999
RI Department of Health January 1995 - February 1997
Skills
EHR, User Acceptance Testing, Data Analysis, Software QA, Consulting, HIPAA, Technical Support, Requirements Analysis, Customer Service, Troubleshooting, Microsoft SQL Server, SQL, Database management, Ad Hoc Reporting, Microsoft Office, Vendor Relationships, Training, Leading Diverse Teams, Software Documentation, System Administration, Management, Networking, Visio, Windows, Information Technology, NextGen, SharePoint, CRM, Healthcare Information..., Process Improvement, Security, Access, Databases, Software Installation, Vendor Management, SDLC, Microsoft Exchange, Database Admin, Leadership, Healthcare, Quality Assurance, Analysis, Strategic Planning
Education
Providence College 1994 — 1998
Health Policy & Management
PMC Insurance Group June 2013 - Present
PMC Insurance Group February 2012 - June 2013
Colonial Life Insurance January 2011 - October 2011
Cluett Commercial Insurance Agency Inc. August 2001 - December 2010
Reliance National Insurance Company March 1997 - January 2000
ManagedComp June 1992 - March 1998
EBPA 1988 - 1991
Boise Cascade Office Products 1987 - 1988
Blue Cross Blue Shield of MA 1985 - 1988
Skills
Licensed Broker..., Workers Compensation, Professional Liability, Brokers, Commercial Lines, Commercial Insurance, Insurance, Property & Casualty..., Underwriting, Casualty, Legal Liability
Education
University of Massachusetts, Amherst 1980 — 1983
BA/BS
Holyoke High
P&C Life & Heath License
Blue Cross Blue Shield of Massachusetts April 2011 - Present
Blue Cross Blue Shield of Massachusetts November 2006 - April 2011
Blue Cross Blue Shield of MA November 2005 - October 2006
KELLER WILLIAMS 2005 - 2005
Informatica January 2001 - September 2004
Fritz Companies, Inc. 1990 - 1995
Skills
Software Documentation, SDLC, Visio, Data Warehousing, Informatica, Cognos, Business Analysis, Vendor Management, User Acceptance Testing, Analytics, Technical Writing, Quality Center, Business Intelligence, Process Improvement, Healthcare, Waterfall, Health Insurance, Project Management, Data Analysis, Risk Management, Agile Methodologies, IT Strategy, Management, PMO, Requirements Gathering, SOA, Testing
Education
San Francisco State University 1999 — 1999
Certificate in Client/ Server Technology, Computer and Information Sciences and Support Services, NA
San Francisco State University 1995 — 1998
Master of Arts (M.A.), English Literature
Golden Gate University 1983 — 1988
Bachelor of Arts (B.A.), Human Relations
State Street Corporation June 2008 - Present
State Street Corporation 2008 - Present
Blue Cross Blue Shield of MA October 2002 - March 2008
Blue Cross Blue Shield of Massachusetts 2002 - 2008
Skills
Fundraising, Public Speaking, Non-profits, Event Planning, Social Media, Strategic Planning, Microsoft Office, Program Development, Event Management, Editing, Public Relations, Media Relations, Community Outreach, Strategic Communications, Program Management, Philanthropy, Community Development, Internal Communications, Budgets, Marketing Strategy
Education
Syracuse University 1997 — 1998
Masters, Broadcast Journalism
Regis University 1992 — 1996
Bachelor's degree, Communications and Women's Studies
Boston Scientific June 2015 - Present
Boston Scientific October 2011 - June 2015
Boston Scientific April 2011 - October 2011
Blue Cross Blue Shield of Massachusetts April 2010 - April 2011
Blue Cross Blue Shield of Ma June 2008 - April 2010
NSTAR Electric & Gas April 2007 - June 2008
Liberty Mutual August 2003 - April 2007
Skills
Management, Program Development, Compliance..., Compliance Oversight, Compliance Procedures, Project Management, Project Management Tools, Lean Management, Lean Fundamentals, Operational Efficiency, Operational Oversight, Organizational..., Workplace Organization, Strategy Creation, Non-profit Consulting, Performance Management, Process Improvement, Business Process..., Organizational..., Healthcare, Program Management, Internal Audit, Cross-functional Team..., Leadership
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2006 — 2009
MBA, Management
University of Massachusetts, Amherst 1999 — 2003
Bachelor of Arts, Psychology
HealthEdge September 2012 - Present
Accenture December 2005 - September 2012
deNovis ('03-'04); Perot, BCBS of Rhode Island ('04-'05) 2003 - 2005
Neighborhood Health Plan 1994 - 2003
Blue Cross Blue Shield of MA 1990 - 1994
McDonald's Corp 1979 - 1984
Skills
Business Process Design, Operating Models, Health Insurance, Management Consulting, Consulting, Business Process..., Program Management, SDLC, Healthcare Consulting, Process Improvement, Change Management, Business Intelligence, Business Analysis, Business Process
Education
North Central College 1973 — 1977
Bachelor of Arts (BA), Accounting
Blue Cross Blue Shield of Massachusetts 1972 - 2008
Blue Cross Blue Shield of MA 1972 - 2008
BCBSMA 1972 - 2008
Education
Eastern Nazarene College
Fidelity Investments Director, Project ManagementFidelity InvestementsMay 2009 - Present
Thomson Financial 1995 - 1999
Blue Cross Blue Shield of MA 1984 - 1994
Education
Northeastern University
Clean Harbors Environmental Services June 2011 - Present
Philips Healthcare June 2009 - June 2011
Blue Cross Blue Shield of Massachusetts July 2004 - November 2008
Blue Cross Blue Shield of MA July 2002 - June 2004
Blue Cross Blue Shield of MA November 2000 - June 2002
KPMG August 1997 - November 2000
American Express Financial Advisors March 1995 - April 1997
Skills
Management Consulting, Contract Management, Healthcare, Quality Assurance, Requirements Analysis, Governance, Program Management, PMP, Vendor Management, Process Improvement, Change Management, Visio, Strategic Planning, Team Building, PMO, Business Analysis, Process Engineering, Risk Management, Contract Negotiation, SDLC, Cross-functional Team..., Analysis, Business Process..., Compliance, Business Management, Business Process, Insurance, Budgeting, IT Management, Problem Solving, Six Sigma, Negotiation, Customer Relations, Team Leadership, Risk Assessment, Mentoring, Software Project..., SOX, Agile, Excel, Budgets, Management, Project Portfolio..., Microsoft Excel, Project Planning, Integration, Healthcare Information..., Leadership, IT Strategy, Business Intelligence
Education
Boston University 1992 — 1994
Masters, Business Administration
Chapman University 1988 — 1990
BS, Social Science
Harvard Pilgrim Healthcare SalesHarvard Pilgrim Health Care2004 - Present
Aetna 1999 - 2005
Mazonson LLC 2003 - 2004
Aetna Health Plans 1999 - 2003
Blue Cross Blue Shield of MA 1978 - 1998
Blue Cross Blue Shield of Massachusetts 1978 - 1998
Blue Cross and Blue Shield 1978 - 1997
Skills
Health Insurance, Health Savings Accounts, Employee Benefits, Insurance, Managed Care, Health Care Reform, Sales, Workers Compensation, Sales Management, Healthcare, Medicare, Disability Insurance, Benefits Administration, HIPAA, Underwriting, Brokers, Selling
Education
Ripon College 1970 — 1974
Ripon College
Cubist Pharmaceuticals August 2013 - February 2015
Sapient November 2011 - May 2013
Four Seasons Hotels and Resorts Boston March 2011 - September 2011
Endeca October 2007 - April 2010
Endeca October 2007 - October 2008
Vertex Pharmaceuticals 2007 - 2007
Blue Cross Blue Shield of MA 2004 - 2006
Skills
ADP Payforce, ADP Reporting, ADP Pay@Work, Human Resources, Management, Employee Benefits, Payroll, HRIS, Endeca, Onboarding, Applicant Tracking..., ADP Payroll, Interviews, Training, Recruiting, Performance Management, Talent Management, Time Management, Enterprise Software
Education
Elizabeth Grady School of Esthetics and Massage Therapy 2015 — 2015
Aesthetics 600hr Certification, Aesthetician/Esthetician and Skin Care Specialist
Bay State College
HEALTH CARE CONSULTING 2005 - 2008
Blue Cross Blue Shield Of MA 2004 - 2005
East Boston Neighborhood Health Center January 2001 - January 2004
HALE HOSPITAL January 2000 - January 2001
Wayside Youth & Family Support Network January 1997 - January 2000
Sturdy Memorial Associates January 1994 - January 1996
Sturdy Memorial Hospital January 1986 - January 1996
Boston University Medical Center January 1984 - January 1986
B.U. Medical Center January 1981 - January 1984
Blue Cross Of Massachusetts January 1979 - January 1981
Education
University of Massachusetts Boston 1973 — 1977
Bentley College
Computer Information Systems
Suffolk University
Masters, Public Administration
University Of Massachusetts
Bachelor in Arts, Political Science
Blue Cross Blue Shield of MA September 2006 - Present
Blue Cross Blue Shield of MA January 2003 - August 2006
Blue Cross Blue Shield of MA December 2001 - December 2002
Partners Community Healthcare, Inc. January 1997 - November 2001
Skills
Analysis, SAS, Managed Care, Access, Requirements Analysis, Data Analysis, Process Improvement, SQL, Data Management, Visio, Analytics, Data Warehousing, Business Analysis, Data Modeling, Health Insurance
Education
Providence College
BS, Business Management
SAS Institute
Blue Cross Blue Shield of MA April 2006 - Present
Education
Emerson College 1992 — 1996
Best Doctors April 2013 - Present
Blue Cross Blue Shield August 2010 - March 2013
Blue Cross Blue Shield January 2006 - 2010
Blue Cross Blue Shield of MA November 2003 - January 2006
Best Home Care LLC April 2003 - November 2003
Tufts Health Plan September 1999 - March 2003
Visiting Nurse Association (VNA) September 1994 - April 1999
Massachusetts General Hospital 1990 - 1994
Skills
Performance Improvement, Managed Care, Quality Improvement, Health Insurance, Strategy, Program Management, Healthcare Management, Healthcare Information..., HIPAA, Case Managment, Healthcare Consulting, Revenue Cycle, Healthcare, Informatics, Strategic Planning, Health Policy, Healthcare Industry, NCQA, Pharmacy, Pharmacy Benefit..., Analysis, Training, Behavioral Health, Disease Management, Medicare Part D, Medicare, Nursing, HMO, Clinical Research, Health Care Reform, Health Education, Physicians, Provider Relations, Utilization Management, Medicaid, Medicine, EHR, Process Improvement, Hospitals, EMR, Home Care
Education
Regis College 2009 — 2013
Candidate for MSN, Nursing Leadership & HC Administration
Middlesex Community College 1983 — 1985
ADRN, Nursing
BCBSMA Event ManagerBlue Cross Blue Shield of Massachusetts2008 - Present
Blue Cross Blue Shield of MA 2008 - Present
Private Health Care Systems 2001 - 2007
Private Healthcare Systems, Waltham, Massachusetts 2001 - 2007
Tufts Health Plan 1990 - 1999
Skills
Insurance, Marketing Communications, Health Insurance, Event Management, Email Marketing, Trade Shows, Online Marketing, Marketing, Account Management, Social Media, Sales, Marketing Strategy, Event Planning, New Business Development, Direct Marketing, Social Media Marketing
Education
Middlesex Community College
Steward Health Care August 2013 - Present
Spaulding Rehabilitation Hospital April 2013 - January 2014
Milton Healthcare March 2012 - January 2014
Starbucks Corporation July 2008 - March 2013
Bank of America November 2003 - November 2007
Blue Cross Blue Shield of MA November 2000 - November 2003
Skills
Account Management, Leadership, Sales, Strategic Planning, Insurance, Customer Service, Microsoft Word, Marketing, Microsoft Office, Team Building, Medication..., Telemetry, Advanced Cardiac Life..., Intravenous Therapy, Blood Products, Central Lines, Trach Care, NG/Sump and Peg Tubes, Wound Care, Negative Pressure Wound..., EKG, Meditech, IV, Employee Training, Nursing, Hospitals, CPR Certified, Healthcare, Acute Care, BLS, Patient Safety, Registered Nurses, HIPAA, Management, Clinical Research, Emergency Room, Patient Education, Medicine, EMR, Patient Advocacy, ACLS
Education
Western Governors University 2014 — 2015
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Massasoit Community College 2007 — 2011
Associates of Science, Nursing
Northeastern University 2001 — 2008
Psychology
Governor Dummer Academy 1997 — 1999
Diploma
iBasis October 2008 - Present
FMER January 2004 - May 2008
First Marblehead 2008 - 2008
First Marblehead Education Resources 2004 - 2008
Blue Cross Blue Shield of MA September 2004 - December 2004
Securitas October 2000 - April 2004
Skills
SAP, E-commerce, Fraud, Microsoft Excel, Data Analysis, Risk Management, Accounting, Management, Analysis, Business Analysis
Education
Boston College 2012 — 2014
Master's Degree, Administrative Studies
University of Massachusetts Boston 2001 — 2004
Finance
Blue Cross Blue Shield of Massachusetts May 2012 - Present
Blue Cross Blue Shield of MA May 2011 - May 2012
Skills
Policy, Process Improvement, Change Management, Employee Benefits, Insurance, Management Consulting, Leadership Development, Healthcare, Vendor Management, Organizational..., Employee Relations, Training, Talent Management, Leadership, Coaching, Onboarding, Talent Acquisition, Employee Engagement, Program Management, Management
Education
Northeastern University
Master's degree, Organizational Leadership
Tufts Health Plan August 2008 - Present
Tufts Health Plan February 2003 - February 2008
Tufts Health Plan August 2000 - February 2003
Blue Cross Blue Shield of MA January 1993 - January 1997
Tufts Health Plan 1989 - 1991
Tufts Health Plan 1986 - 1989
Skills
Health Insurance, Managed Care, Building Relationships, Employee Benefits, Sales, Medicare, Utilization Management, Insurance, HIPAA, Disability Insurance, Healthcare, Claim, Health Savings Accounts, Underwriting
Education
Syracuse University
B.S.
Syracuse University
Arizona State University 2009 - Present
Arizona State University Doctor of Behavioral Health 2008 - 2012
Blue Cross Blue Shield of MA January 2005 - July 2008
ADVANTAGE RECOVERY NETWORK/PSYCHRESOURCE ASSOCIATES 1995 - 1997
Skills
Behavioral Health, Adolescents, Wellness Coaching, Family Therapy, Group Therapy, Hospitals, Case Managment, Healthcare, Mental Health, Case Management, Psychotherapy, Interventions, Clinical Supervision, Clinical Research, Psychology, Child Development, Medicine, Mental Health Counseling, Grant Writing, Program Development, Cognition, Leadership, Treatment, Social Services, Public Speaking, Disease Management, Motivational..., Healthcare Management, Leadership Development, Nonprofits, Health Policy, Teaching, Psychological Assessment, Therapists, CBT
Education
Illinois Institute of Technology
Doctor of Philosophy (Ph.D.), Clinical Psychology
Ph.D.
Blue Cross Blue Shield of MA December 2011 - Present
Division of Unemployment; MA 2012 - 2012
Blue Cross Blue Shield of MA July 2010 - February 2011
Leap Frog Systems 2011 - 2011
EDS September 2006 - September 2009
Jack Conway & Co., Inc. 2004 - 2005
Skills
ClearQuest, Microsoft Excel, Microsoft Office, Microsoft Word, Requirements Gathering, SDLC, Business Requirements, Business Analysis, User Acceptance Testing, Quality Center
Education
Gibbs College
Norwell High School
Quincy College
Blue Cross Blue Shield of MA September 1997 - Present
Blue Cross Blue Shield of MA 1992 - 1997
Education
Odessa State Economics University 1983 — 1987
BS, Statistics
Agero, Inc. October 2014 - Present
Blue Cross Blue Shield of MA July 1981 - October 2014
Skills
Vendor Management, Business Process..., Production Support, Strategic Financial..., Performance Management, Project Portfolio..., Project Management, Governance, Organizational Design, Operations Management, IT Operations Management, Process Improvement, SDLC, PMO, Insurance, IT Strategy, Program Management, Business Process, Business Analysis, Risk Management, Requirements Gathering, Visio, Business Intelligence
Education
Stonehill College
Bachelors, Accounting
Maria Latimore Group July 2015 - Present
Young People's Success Series (YPSS) February 2015 - Present
The Dignity Institute February 2015 - Present
State Street Corporation May 2011 - January 2015
State Street Corporation October 2006 - May 2011
InfoImage 2000 - 2001
Latimore Systems Consulting March 1997 - July 2000
Simmons College June 1993 - August 1999
Delta Dental of Massachusetts January 1995 - December 1996
Blue Cross Blue Shield of MA February 1990 - December 1994
Skills
Program Management, Project Management, Process Improvement, Team Leadership, Information Technology, Management, Exceptional project..., Business Process..., Information Security..., Strategic Planning, Decision Making, Information Security, Business Requirements, PMO, Virtual Teams, IT Transformation, SDLC, Financial Services, Vendor Management, Business Transformation, Financial Risk, Data Analysis, Operational Excellence, International Relations, Healthcare Information..., Lean IT, Lean Transformation
Education
Simmons College 1979 — 1982
Bachelor of Arts, Business Administration
Harvard Pilgrim Health Care August 2009 - Present
BCBSMA 2007 - 2008
Blue Cross Blue Shield of Massachusetts 2004 - 2007
Blue Cross Blue Shield of MA 2000 - 2004
Massachusetts Water Resources Authority 1998 - 2000
Boston Housing Authority 1996 - 1998
Beth Israel Deaconess Medical Center 1990 - 1996
Skills
Budgets, Health Insurance, Process Improvement, Healthcare, Insurance
Education
Boston College
Bachelor of Science
A Leading International Research Organization June 2012 - Present
FINRA June 2010 - July 2012
New York Stock Exchange March 2009 - June 2010
Masspro, Inc. January 2008 - March 2009
Blue Cross Blue Shield of MA January 2007 - August 2007
United States Air Force August 2002 - July 2006
UMass Dartmouth 2000 - 2002
ICI Paints 1998 - 1998
Skills
SAS, Data Analysis, Access, Data Mining, SQL, Data Management, Statistics, Microsoft Excel, SDLC, Java, Analytics, Microsoft SQL Server
Education
Borough of Manhattan Community College 2011 — 2012
AAS, Accounting
Borough of Manhattan Community College 2010 — 2011
AAS, Small Business Entrepreneurship, 3.94
University of Massachusetts Dartmouth 2000 — 2002
BA, Mathematics, 3.9
Cape Cod Healthcare / Cape Cod Health Network August 2010 - Present
Lowell General PHO September 2009 - August 2010
Blue Cross Blue Shield of Massachusetts 2007 - 2009
Blue Cross Blue Shield of MA 2003 - 2007
Tufts Health Plan 2000 - 2003
Tufts Health Plan 1999 - 2000
Children's Hospital Boston 1997 - 1999
Partners HealthCare 1995 - 1997
Massachusetts General Hospital 1994 - 1995
Skills
Analysis, Financial Modeling, Leadership, Management, Contract Negotiation, Finance, Project Planning, Negotiation, Managed Care
Education
Suffolk University - Sawyer Business School 1997 — 2000
MBA, Health Administration
College of the Holy Cross 1990 — 1994
BA, Biology
Healthcare Data Management Vice Chairman, Board of TrusteesHallmark Health System, Inc.February 2010 - Present
PHCS 1997 - 2006
Private Healthcare Systems (PHCS) 1997 - 2006
Blue Cross Blue Shield of MA 1976 - 1990
Skills
Project Management, Medicaid, Business Development, Marketing, Corporate Communications, HIPAA, Executive Management, Managed Care, Marketing Strategy, Marketing Communications, Healthcare Industry, Contract Negotiation, Healthcare, Strategic Planning, Business Strategy, New Business Development, Process Improvement, Team Building, Cross-functional Team..., Nonprofits, Business Intelligence, Program Management, Product Management, Customer Service, Healthcare Consulting, Healthcare Information..., Insurance, Medicare, Hospitals, Budgets, Strategic Communications, Physicians, Health Insurance, Analysis, Public Speaking, Salesforce.com, Leadership, Health Policy, Management, Healthcare Management, Account Management
Education
Salem State University 1965 — 1970
BA, History
Raytheon May 2013 - Present
Raytheon June 2004 - Present
Blue Cross Blue Shield December 2001 - June 2004
Blue Cross Blue Shield of MA 2002 - 2004
GoldPocket Interactive December 2000 - November 2001
Goldpocket 2000 - 2001
U S WEST June 1999 - December 2000
Rocky Mountain Health Plans August 1992 - June 1999
United States Air Force June 1980 - August 1992
Skills
SDLC, Testing, Systems Engineering, Business Process..., Team Leadership, Leadership, Leadership Development, CMMI, Analysis, Program Management, Process Improvement, Continuous Improvement, Cross-functional Team..., Requirements Analysis, Change Management, Six Sigma, Quality Assurance, DoD, Security Clearance, Integration, Aerospace
Education
University of Southern California 1983 — 1985
MS, Systems Management
United States Air Force Academy 1976 — 1980
BS, International Affairs
Clean Harbors January 2011 - Present
Clean Harbors July 2010 - January 2011
Boston Scientific January 2010 - July 2010
Aspen Specialty Insurance September 2005 - April 2009
OneBeacon Insurance March 2003 - September 2005
Fidelity Investments January 2000 - October 2002
Blue Cross Blue Shield of MA 1988 - 1998
Skills
Financial Reporting, Hyperion Enterprise, Variance Analysis, Financial Analysis, Forecasting, PeopleSoft, Process Improvement, Accounting, Finance, Budgets, Cognos, Hyperion Planning, Financial Audits, Project Management, GAAP, Financial Statements, Management, Financial Systems, Sarbanes-Oxley Act, Integration
Education
Babson College 1985 — 1988
MBA, Finance
Boston College 1977 — 1981
BA, English
WyzAnt Tutoring 2010 - Present
Health Care Training Services, Inc. October 2013 - December 2013
Healthy Achievers October 2007 - October 2010
Gibbs College April 2005 - September 2007
TLC, Staff Builders June 2002 - January 2003
Natick Visiting Nurse Assn. August 2000 - June 2002
Blue Cross Blue Shield of MA 1998 - 2001
Skills
Health, Wellness, Healthcare, Medicare, Corporate Wellness, Insurance, Health Promotion, HIPAA, Case Management, Disease Management, Nursing, Health Education, Counseling, Healthcare Management, Chronic Illness, Public Health, Home Care, Mentoring, Coaching, Wellness Programs, Holistic Health, Administration, Supervisory Skills, Wellness Coaching, Team Building, Compliance, Prevention, PowerPoint, Health Insurance, Managed Care, Wellbeing, Outlook, Word, Non-profits, Microsoft Office, Community Outreach, Leadership Development, Critical Thinking, Adult Education, Healthcare Information..., Higher Education, Research, Cpr Certified, Teaching, Accreditation, Community Health, Staff Development, Medicine, CPR Certified
Education
Stonehill College 1983 — 1987
BSN, Magna cum laude, Nursing
Community College of Rhode Island 1967 — 1969
Associate in Science, Nursing
university orthopedics April 2010 - Present
FAINE 2002 - 2006
Blue Cross Blue Shield of MA 1998 - 2000
Skills
Healthcare, Home Care, Hospitals, Healthcare Management, Pediatrics, Rehabilitation, Inpatient, Cpr Certified, Clinical Research, Medical Terminology, Treatment, Orthopedic, Elder Care, Nursing, Patient Safety
Education
Mount Ida College
occupational therapy
Blue Cross Blue Shield of MA Quality Assurance SpecialistBlue Cross Blue Shield of MA2005 - Present
Blue Cross Blue Shield of Massachusetts 2005 - Present
Skills
Health Insurance, Insurance, Quality Assurance, Call Centers, Software Documentation, Data Analysis, Claim, Healthcare Management, Process Improvement, Healthcare, Access, HIPAA, Leadership, Customer Service
Education
Emmanuel College
CSC August 1999 - Present
FCG 2000 - 2000
blue cross blue shield of ma 1995 - 1998
Skills
Program Management, Process Improvement, Integration, Healthcare Information..., Management, IT Strategy, Business Analysis, Vendor Management, Strategic Planning, Business Process...
Education
Fitchburg State University
Blue Cross Blue Shield of Massachusetts December 2012 - Present
Blue Cross Blue Shield of MA January 2005 - December 2012
WebMD 2000 - 2005
Blue Cross Blue Shield of Massachusetts 1993 - 2000
Blue Cross Blue Shield of Massachusetts 1986 - 1993
Tulane Medical Center 1982 - 1984
Skills
Employee Benefits, Medicare, Vendor Management, Strategic Planning, Health Policy, Medicaid, Health Insurance, HIPAA, Change Management, Healthcare Information..., Leadership, Insurance, Risk Management, Process Improvement, Healthcare Management, Program Management, Business Analysis, Managed Care, Healthcare, Business Process..., Customer Service, SDLC, Call Centers
Education
Binghamton University 1978 — 1982
Bachelor of Science, Nursing
Monticello High School
S2 Security Corporation May 2015 - Present
Blue Cross Blue shield of MA January 2009 - May 2015
Skills
Quality Center, Test Planning, User Acceptance Testing, SDLC, Test Automation, Test Cases, Requirements Analysis, Testing, Requirements Gathering, Visio, Process Improvement, Quality Assurance, Test Strategy, Software Quality..., System Testing, Business Requirements, Test Management, Manual Testing, Agile Methodologies, Scrum, Agile Testing, Waterfall, HP Quality Center
Education
Maharanis Arts College For Women 1999 — 2001
Hallmark Health System, Inc. November 2014 - Present
Partners HealthCare September 2014 - November 2014
Steward Health Care April 2013 - May 2014
Blue Cross Blue Shield of MA June 2004 - April 2013
Partners HealthCare November 2002 - June 2004
Polaris Group 1995 - 2001
Skills
Medicare, Medicaid, Strategy, Leadership, Management, Policy, Analysis
Education
University of Massachusetts Boston 1978 — 1992
BA/CAGS, American History - Politics and Government
Lemuel Shattuck Hospital School of Practical Nursing 1983 — 1984
LPN, Practical Nursing
EMC 2015 - Present
Takeda Pharmaceuticals International Co. September 2013 - April 2014
Tedeschi Food Shops February 2012 - September 2013
Nitor Partners LLC January 2011 - January 2012
Hobbs Madison, Inc 2009 - May 2011
Novartis AG February 2010 - August 2010
Blue Cross Blue Shield of MA February 2005 - April 2009
MassInnovation September 2003 - August 2004
MFS Investment Management May 2000 - April 2003
The Commonwealth of Massachusetts Operational Services Division August 1994 - February 1999
Skills
Strategic Sourcing, Procuement, Contract Management, Supplier Management, Process Improvement, Purchasing, Strategy, Sourcing, Management, SAP, Project Management, Budgets, Negotiation, Pricing, Business Process, Facilities Management, Financial Analysis, Spend Analysis, Supply Chain, Analysis, Vendor Management, Change Management, Outsourcing, Procurement, Consulting, Contract Negotiation, Program Management, Leadership
Education
Clark University
BA, History
Northeastern University
Professional Certification, Facility Management
Worcester State University
Master of Science, Management
Aetna September 2011 - Present
Unum, US Finance April 2011 - September 2011
Unum March 2009 - April 2011
Unum June 2008 - March 2009
Blue Cross Blue Shield of MA June 2007 - August 2007
Brandeis University January 2006 - June 2007
Skills
Actuarial Science
Education
Brandeis University 2004 — 2008
Bachelor of Art, Economics, Biology, Math
Somerville High School 2000 — 2004
High School Diploma, Math, Science, Computer Science, English, History
Blue Cross Blue Shield of Massachusetts January 1990 - Present
BCBSMA January 1990 - Present
Blue Cross Blue Shield of Massachusetts 1990 - 2011
Blue Cross Blue Shield of Massachusetts 1990 - 2011
Blue Cross Blue Shield of MA 1990 - 2010
Education
Fisher College 1996 — 1998
Business
Blue Cross Blue Shield of MA December 2007 - Present
Academic Management Services February 2001 - December 2007
Skills
Health Insurance, Call Center, Insurance, ACD
Education
Curry College
Bachelor of Science (BS), Business Administration and Management, General
Harvard Pilgrim Health Care August 2003 - Present
Blue Cross Blue Shield of MA April 1984 - December 2006
travelers August 2001 - May 2003
Education
University of Phoenix 2002 — 2004
MBA, MBAHCA, Health care admnistration
Boston College School of Nursing 1971 — 1975
BSN, Registered Nursing/Registered Nurse