Stream International
Industry: Company
DescriptionFounded: 1992 Parent organization: Stream Holdings Corp Subsidiaries: Convergys Group Servicios De Apoyo Informatico Sl., Stream International Europe BV, Convergys International Inc.
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Stream International Employees
Hitachi Data Systems January 2012 - Present
EMC October 1998 - December 2011
Stream International 1997 - 1999
Skills
Mac OS, flavors of Linux, vSphere, Windows, Storage, Unix, Linux, Testing, Java, Quality Assurance, VMware, HTML, XML, Fibre Channel, iSCSI, Virtualization, SAN, Regression Testing, Storage Area Networks, RAID, FCoE, HP-UX, Brocade, Hardware, Test Planning, Solaris, Performance Testing, NAS, Quality Center, Software Quality..., Clariion, Manual Testing, VMware Infrastructure, Test Automation, VMware ESX, Storage Management, Troubleshooting, Windows Server, Perl
Education
Harvard University 2006 — 2009
Master's of Liberal Arts, Information Technology
Bentley University 1993 — 1996
BS, Management
Microsoft 2012 - 2015
Microsoft 2006 - 2015
Microsoft 2004 - 2006
Microsoft 2002 - 2004
Stream International February 2001 - January 2002
Skills
Microsoft Technologies, Program Management, Enterprise Software, Messaging, Partner Management, CRM, Microsoft SQL Server, Community Management, Technical Writing, Community Building, Content Management, Social Media, Marketing Communications, Relationship Management, Public Relations, Social Media Marketing, Community Outreach, Yammer, Customer Satisfaction, Account Management
Education
Belmont Abbey College
Business Administration and Management, General
Bridgewater State University
Psychology
Clark University
Computer Systems Networking and Telecommunications
ServiceMaster July 2015 - Present
Mphasis March 2015 - Present
Self Employed. June 2014 - October 2014
BASF January 2010 - August 2013
Unisys January 2008 - December 2009
Ciba February 2001 - December 2007
Computer Systems technology August 1998 - February 2001
Stream International January 1998 - September 1998
Stewart Computers November 1995 - January 1998
US Navy April 1975 - June 1995
Skills
Technical Support, Networking, Servers, Quality Assurance, IT Management, Project Management, Windows, Active Directory, IT Service Management, Management, Microsoft Exchange, Operating Systems, Training, Integration, Microsoft Office, Outlook, HTML, Program Management, VMware, Fiber Optics, Systems Management..., Disaster Recovery, MS Project, ITIL, Vendor Management, Network Administration, VMWare 5.1, Windows 7, Microsoft Word, Customer Service, PowerPoint, Research, Photoshop, Public Speaking, IP Technologies, Lotus Notes, Lean Manufacturing, Information Technology, Leadership, System Administration, Software Documentation, SolarWinds, Hardware, Cintellate, Salesforce, Sales Presentations
Education
Capella University 2005 — 2005
IT project manager
Bell City High School 1970 — 1974
Graduation
Harvard University 2010 - 2011
Isaacson, Miller February 2005 - June 2009
Simmons School of Management January 2003 - January 2005
Stream International June 1997 - December 2002
Continental Cablevision (acquired by Comcast) September 1987 - May 1997
The New England Mutual Insurance Company January 1982 - January 1986
Skills
Creative Problem Solving, Cross-functional Team..., Strategy Development, Marketing Strategy, Strategy, CRM, Strategic Planning, Leadership, Management, Organizational..., Coaching, Change Management, Process Improvement, Talent Management, Employee Relations, Talent Acquisition, Training, Recruiting
Education
SIMMONS COLLEGE SCHOOL OF MANAGEMENT
Master, Business Administration
Central Piedmont Community College
Chester Senior High
Eastern Nazarene College
UNIVERSITY OF SOUTH CAROLINA
Bachelor, Science Business Administration and Marketing
Basis Technology Corp. March 2008 - Present
NACA December 2002 - March 2008
SiteRock Corp. May 2000 - November 2002
Internosis April 1998 - May 2000
Computer Associates December 1996 - March 1998
Stream International September 1993 - December 1996
Corporate Software 1993 - 1995
Skills
Project Management, Enterprise Software, SaaS, Agile Methodologies, Software Development, Cloud Computing, Security, Python, Process Improvement, Linux, Management, Software Engineering, Salesforce.com, Technical Leadership, Project Planning, HTML, Oracle, Windows, SEO
Education
University of Massachusetts, Amherst 1981 — 1982
Bachelor of Arts (BA), English
University of Colorado Boulder 1979 — 1981
Philosophy
Boston University 1978 — 1979
Wayland High School 1974 — 1978
Diploma
Union Wireless August 2003 - Present
Stream International September 2000 - August 2003
Las Vegas, NV January 1997 - July 2000
Skills
Coaching, Leadership Development, Management, Training, Performance Management, Human Resources, Employee Relations, Team Building, Call Centers, Process Improvement, Customer Satisfaction
Education
Capella University 1999 — 2003
Phd - unfinished, Human Resources - Organizational Behavior
University of Phoenix - Las Vegas 1999 — 2000
Masters Organizational Behavior, Human Resources
University of Nevada-Las Vegas 1990 — 1994
Bachelor of Science (BS), Hotel Administration
TRC Companies, Inc. January 2014 - Present
EMCOR Energy Services January 1999 - December 2013
Newcomb Anderson Associates February 1996 - December 1998
Stream International January 1995 - January 1996
Skills
Energy Services, Energy Efficiency, Energy Audits, Commissioning, Professional Engineer, Alternative Energy, Cogeneration, Sailing, HVAC, Energy Management, Photovoltaics, Power Generation, Energy, Solar Energy, Construction, Energy Conservation, Engineering
Education
Boston University 1990 — 1994
BS, Mechanical Engineer
QCxP
Lionbridge August 2012 - Present
Lionbridge 2002 - August 2012
OrderTrust 2000 - 2002
Aqua Alliance 1998 - 2000
Modus Media International 1996 - 1998
Stream International 1995 - 1996
RR Donnelley 1986 - 1995
KPMG (Peat, Marwick, Mitchell, & Co.) Boston, MA 1973 - 1976
Skills
International Controller, Financial Reporting, SEC filings, Mergers, Financial Analysis, Managerial Finance, Forecasting, CPA, Localization, Globalization, Team Building, Distributed Team..., Due Diligence, Matrix Management, Project Accounting, Acquisition Integration, Corporate Finance, GAAP, Sarbanes-Oxley Act, Multi-Site Operations, Global Contract..., Foreign Exchange (FX), Revenue Recognition, Business Process..., Accounting, Turn Around Management..., Transition Management, Budget Process, Global Operations, Financial Consulting, Printing Industry..., Seafood Harvesting &..., Direct Mail Experience, Restructuring, Manufacturing..., Mergers & Acquisitions, Financial Modeling, Process Improvement, Financial Accounting, Auditing, Internal Controls, US GAAP, Sarbanes-Oxley, Strategic Financial..., Cash Management, Consolidation, Cash Flow, Finance, Executive Management, Financial Audits
Education
Bentley University 1969 — 1973
BS
Ariadne Labs February 2013 - Present
Brigham and Women's Hospital September 2008 - February 2013
Harvard Medical School January 2001 - January 2004
Stream International 2000 - 2002
Commonwealth of Massachusetts 1993 - 2000
Skills
Program Development, Strategic Planning, Public Speaking, Project Management, Healthcare Management, Healthcare Operations, Managing Large Scale..., Community Relations, Performance and Process..., Hospitals, Strategy, Healthcare, Clinical Research, Public Health, Management, Process Improvement
Education
Northeastern University - Graduate School of Business Administration 2001 — 2007
MBA
Columbia University - Graduate School of Architecture, Planning and Preservation 1991 — 1993
MSUP, urban planning
Barnard College 1986 — 1990
BA, history
Concord Academy 1983 — 1986
H.S., H.S.
Wadham College
Harvard University November 2013 - Present
Harvard University September 2009 - November 2013
techKnowlege Advisors November 2008 - March 2009
PlumChoice Online PC Services January 2005 - October 2008
Deloitte Consulting October 1999 - July 2003
STREAM INTERNATIONAL November 1997 - October 1999
QDC PROPERTY MANAGEMENT, INC November 1992 - February 1996
Skills
ITIL v3 Foundations..., Apple Certified, Windows 7, Outlook, BMC Remedy, Computer Hardware, Mac OS X, DNS, Network Administration, Linux, SQL, VMware, VPN, Visio, Cisco Technologies, Hardware, HTML, Servers, Technical Support, SharePoint, Security, Unix, Help Desk Support, Windows Server, Mac OS, OS X, Software Installation, ITIL, Disaster Recovery, Software Documentation
Education
Boston University 2000 — 2000
Cirtifications, Windows Networking and Windows Server 2000 Management
Sullivan & Cogliano 1997 — 1997
PC/LAN Support Ceterification, Windows, Office & Networking
Clemson University 1985 — 1990
BS, Administrative Managment
Methodist Church April 2014 - Present
Supply Pastor March 2010 - Present
Somerset United Methodist church July 2008 - June 2009
Aldersgate United Methodist Church July 2004 - June 2007
Boston Medical Center (BMC) November 2002 - June 2004
Choate, Hall & Stewart LLP March 2000 - December 2000
Stream International February 1994 - April 2000
Skills
Microsoft Excel, English, Research, Outlook, Budgets, Editing, Discipleship, Pastoral Care, Religious Studies, Youth Ministry, Community Outreach, Nonprofits
Education
Ashford University 2012 — 2013
working on BSW, Licensed Social worker/Psychotherapy, GPA 3.70
Wesley Theological Seminary 2005 — 2009
Licensed local pastor course of study, Theology/Theological Studies
Massasoit Community College 1980 — 1981
Author, Fiction and non-fiction
CSC August 2008 - Present
S.L. King Technology August 2012 - December 2012
Premier Technology February 2005 - June 2008
Flextronics June 2003 - February 2005
Kodata Solutions June 2003 - February 2005
Stream International February 1997 - September 2000
Stream International February 1997 - January 2000
CMC February 1993 - February 1997
Skills
Security, Troubleshooting, Hardware, Microsoft Office, Help Desk Support, Training, Network Administration, Laptops, Printers, Computer Hardware, Windows, Windows 7, Operating Systems, Windows XP, Customer Service, Technical Support, Networking, Project Management, Project Planning, Business Analysis, Budgets, Business Process, Strategic Planning, Data Analysis, Ms Project, Primavera P6, Change Management, SQL, Microsoft SQL Server, Team Building, Risk Management, Business Strategy, Project life cycles, Procurement, Implentations, Client communications, Client Relationships
Education
American InterContinental University 2012 — 2015
Master of Business Administration (M.B.A.), Project Management, 3.83
American Intercontinental University 2010 — 2012
Bachelor's degree, Information Technology, 3.0
D+H August 2014 - Present
The Minacs Group July 2011 - August 2014
Circles July 2005 - January 2009
Stream International March 2003 - November 2004
Gateway Chevrolet January 1998 - January 1999
Pizza Hut January 1996 - January 1998
Ottawa ON January 1995 - January 1996
Skills
Adobe Creative Suite, Visual Effects, Time Management, Mudbox, Zbrush, Leadership, 3D Modeling, Computer Animation, UV mapping, 3D Studio Max, Workforce Management
Education
Humber College 2009 — 2010
Certificate, 3D Modeling and Visual Effects
Carleton University 1995 — 1999
Bachelors, Geographic Information Systems
West Humber Collegiate Institute
City of Long Beach June 2015 - Present
City of Oakland January 2014 - June 2015
City of Modesto April 2011 - January 2014
City of Coral Springs December 2007 - April 2011
USAC May 2005 - December 2007
John Hancock Financial Services October 1996 - May 2005
Bay Networks January 1995 - October 1996
Stream International January 1993 - January 1995
Skills
IT Strategy & Execution, Corporate Mission..., Green IT &..., Service Level Agreements, Program & Project..., Process Improvement, Enterprise IT Systems, Cloud Computing, Web 2.0, SaaS, Supply Chain Management, Enterprise Architecture, eCommerce Strategy &..., Mergers & Acquisitions, Team Building &..., New Product &..., Profit and Loss..., Vendor & Contract..., ITIL, IT Governance, IT Strategy, Enterprise Systems, Sustainability, Program Management, Green IT, Leadership, Mission, Vendor Management, Mergers, Team Building, Product Development, Integration, Governance, E-commerce, IT Management, Cross-functional Team..., Security, Disaster Recovery, Data Center, SDLC, Business Analysis, Visio, Business Process..., Management, Information Technology, Project Planning, Business Process, Analysis, Strategic Planning, PMO
Education
Georgetown University 2005 — 2006
Post Graduate
Cambridge College 2003 — 2005
M.S.
Harvard University 2000 — 2002
Graduate
Penn State University 1988 — 1992
Undergraduate
id Software July 2011 - Present
id Software February 2010 - August 2011
Moroch September 2004 - February 2010
Moroch Partners, Inc. 2005 - 2010
XO Communications June 2001 - August 2004
Stream International January 1999 - June 2001
Skills
MySQL, PHP, Windows, Linux, Microsoft Office, SQL, Active Directory, Troubleshooting, Testing, System Administration, XP, Servers, VMware, Documentation, Mac OS X, Operating Systems, Problem Solving, Switches, Customer Service, Software Installation, Security, SQL Server, Virtualization, IIS, Unix, Microsoft Exchange, Lync Server 2010, Confluence, Dell PowerEdge Servers, Dell PowerVault, DNS management, Perforce, Sophos, System Center, WSUS, WDS, Forefront, OS X, Software Documentation, Windows 7, Windows Server, Scripting, Game Development, Xbox 360, Visual Studio
Education
Brookhaven Community College 2005 — 2008
AS Science, Sciences
National Amusements March 2001 - February 2015
Cramer June 2000 - March 2001
Nellie Mae February 2000 - June 2000
New England Patriots September 1997 - February 2000
Pilot Software March 1997 - September 1997
Stream International March 1995 - March 1997
Skills
Web Development, Customer Service, Visual Basic, Business Analysis, Microsoft Office, Project Management, Microsoft SQL Server, Microsoft Excel, SQL, SaaS
Education
Bristol Community College 1988 — 1990
AS, Computer Programming
Harvard Medical School January 2014 - Present
Harvard Medical School January 2014 - Present
Interise December 2014 - Present
University of Massachusetts Medical School January 2010 - January 2014
UMass Medical School January 2010 - January 2014
UMass Medical School June 2003 - January 2010
University of Massachusetts Medical School June 2003 - January 2010
National Association of Educational Buyers, New England Chapter January 2008 - December 2008
Stream International 1999 - 2003
Allmerica Financial 1992 - 1999
Skills
Purchasing, Procurement, Problem Solving, Cost Savings, Strategic Sourcing, Research, Contract Negotiation, Negotiation, Contract Management, Process Improvement, Strategic Planning, Sourcing, Supply Chain Management, Change Management, Supplier Management, Vendor Management, Team Building, Microsoft Office, Supply Chain, Excel, Vendor Relations, Customer Service, Word, Contract Negotiations, Customer Relations, Cost Reduction, Access, PowerPoint, Outlook, Analysis, Administration, Business Strategy, Coaching, Leadership, Team Leadership, Management, Continuous Improvement, E-procurement, ERP, Spend Analysis, Supply Management, Budgets, Cross-functional Team..., Forecasting, Project Management, Operations Management, Project Planning, Program Management, Logistics, Sales
Education
Bentley University
Marketing Management, Marketing
Stoneham High School
education, education
Stevens Transport March 2006 - Present
Sbc/Ameritraining August 2005 - February 2006
Telvista Inc. September 2004 - August 2005
Stream International January 2001 - January 2004
Wendy's Restaurant January 1996 - January 2001
Skills
Customer Service, Windows, Troubleshooting, Customer Relations, Microsoft Office, Computer Hardware, Word, Logistics, Microsoft Word, Team Building, Leadership, Inventory Management, Call Centers, Customer Experience, Customer Satisfaction, Technical Support
Education
Amarillo College 1996 — 1998
Certificate of completion, microcomputer repair
Stream Global Services August 2008 - April 2010
GTECH Corporation October 2006 - August 2008
TeleTech Holdings July 2005 - October 2006
Stream International/Solectron May 1997 - July 2004
Stream International 1997 - 2004
Skills
BPO, Outsourcing, Vendor Management, Process Improvement, Mergers, Corporate Real Estate, Facilities Management, Contract Negotiation, Location Intelligence, Call Center, Management, Real Estate, Budgets, Customer Satisfaction, Operations Management, Negotiation, Customer Experience, Team Building, Strategic Planning, Cross-functional Team..., Analysis, Performance Management, Executive Management, Project Management, Strategy, Project Planning, Due Diligence, Change Management, Leadership, Contract Management, Team Leadership, Business Process..., Team Management, Business Strategy, P&L Management, Call Centers, CRM, Forecasting, Human Resources, Procurement, Start-ups, Business Development, Program Management, Mergers
Education
Anna Maria College - M.B.A.
MBA, Finance
Northeastern University - B.Science
B.S., Criminal Justice, Counseling, Social Work
The Church of Jesus Christ of Latter-day Saints April 2013 - Present
APICS Sundance Chapter February 2012 - February 2014
NeoVista Consulting Group, LLC February 2012 - 2014
Provo Craft October 2008 - January 2012
Ancestry.com May 2006 - October 2008
McAfee, Inc. June 1997 - May 2006
Stream International 1995 - 1997
Skills
Sales & Operations..., Supply Chain Management, Operations Management, Lean Management, Public Speaking, Contact Center Design..., Customer Service, Contract Negotiations, Transportation..., Continuous Improvement, Training & Development, Culture Change, Strategic Sourcing, Print Management, ERP/CRM, Vendor Relations, Vendor Management, Cross-functional Team..., Team Building, Team Management, Process Improvement, Safety Management, Outsourcing, Insourcing, SWOT analysis, Ocean, Call Center, Logistics Management, Management, Contract Negotiation, Manufacturing, Inventory Management, Leadership, Supply Chain, Call Centers, Forecasting, Strategy, Six Sigma, Project Management, E-commerce, Procurement, Budgets, Purchasing, Lean Manufacturing, Sales, Coaching, B2B, Product Management, Supply Management, Executive Management
Education
Brigham Young University
BA, Humanities--Japanese
University of Phoenix
MBA, Business Administration
F5 Networks October 2011 - Present
DTM Systems May 2006 - October 2011
Placer Dome January 2005 - May 2006
Stream International July 2001 - January 2005
Skills
General Excellence, Athletic Performance, Self Defense, Computers, Chair Yoga, Dog Walking, Blade Technology, Blood, Carpet Cleaning, Forensic Analysis
Education
The University of British Columbia 2011 — 2011
Sauder School of Business, Strategic Leadership
British Columbia Institute of Technology 2007 — 2009
Certificate, Business Management Program
British Columbia Institute of Technology 2003 — 2004
Certificate, Network Specialist Program
University of the Fraser Valley 2000 — 2002
Computer Sciences
Apex Technology Management October 2011 - Present
Caylym Technologies International July 2011 - Present
Kaweah Delta Medical Center August 2003 - October 2011
Bluewhale Computers January 2001 - July 2001
Stream International January 1998 - January 2001
PC-Fitness January 1999 - December 2000
Skills
Virtualization, Server Consolidation, Virtualization..., Storage Devices, Citrix Certified..., VMware Infrastructure, Citrix, Terminal Server, Zimbra, System Architecture, System Design, System Migration, Telephony Systems, Executive Management, Project Execution, Team Leadership, Creative Development, Getting The Job Done, Start-up Environments, Business Planning, System Administration, Strategic Consulting, Nortel, Telecommunications, Project Management, Citrix Metaframe, Microsoft Exchange, Disaster Recovery, Cisco Technologies, IT Management, Windows Server, Microsoft Servers, vSphere, Active Directory, Troubleshooting, Integration, Networking, Network Administration, VPN, Infrastructure, Telephony, Creative Direction, VMware, Servers, Enterprise Software, Information Technology, Microsoft SQL Server, Backup Exec
Education
California State University, Fresno 2005 — 2008
Business Administration / History
Citrix Professional Courses 2010 — 2011
CCA (Xen Desktop, XenApp, XenServer, Provisioning Server, Password Manager, Edgesight), CTX-1259C Citrix XenApp 5 for Windows Server 2003: Administration
VMWare Professional Courses 2007 — 2011
VCP
Microsoft Professional Courses 2010 — 2010
Nortel Professional Courses 2005 — 2005
Maier Home Improvements August 2012 - Present
US Solutions Group 2010 - 2012
Right Track House 1999 - 2005
Ocean Spray Cranberries 1998 - 1999
Stream International 1993 - 1998
Skills
Software, MS Office, Relational Databases, Accounting, Flexibility, Office Management, Learning Quickly, Creativity Skills, Communication Skills, Medical Terminology, Communication, Technical Support, Windows, Microsoft Office
Education
QuickCert.com 2013 — 2014
CompTia, A+ Certification
Bridgewater State College
BS of Computer Science - minor in Accounting, Computer Science, graduated cum laude
UMass Dartmouth
Registered Nursing/Registered Nurse, 1 1/2 yrs towards 4yr RN degree
Hewlett-Packard July 2015 - Present
Griffith Consulting August 2009 - Present
Parkland Hospital January 2013 - March 2015
McKesson Provider Technologies March 2012 - December 2012
Cox Communications July 2011 - November 2011
Accenture March 2010 - June 2010
Baylor Health Care System December 2007 - June 2008
System Services, Inc. July 2007 - December 2007
KENEXA /Straightsource June 2006 - June 2007
Stream International August 2004 - June 2006
Skills
Technical Recruiting, Physician Recruitment, Recruitment/Retention, Contract Recruitment, Human Resources, Talent Acquisition, Recruitment Advertising, Executive Search, Sourcing, PeopleSoft, Healthcare, Search, Hiring, Interviewing, Applicant Tracking..., College Recruiting, Job Descriptions, Reference Checking, Direct Sourcing, Salary, Resume Writing, Professional Services, Full-cycle Recruiting, Direct Recruiting, Creative Sourcing, Onboarding, Diversity Recruitment, Salary Negotiation, Candidate Screening, Candidate Assessment, Permanent Placement, Recruitment Technology, Staffing Services, Workforce Planning, Candidate Generation, Talent Management, Staffing Industry, E-recruitment, Job Posting, Cold Calling, HR Consulting, Employee Relations, OFCCP, Candidate Selection, Compensation, Oncology, Oncology Clinical..., Corporate Recruiting, Recruiting, Screening Resumes
Education
Borough of Manhattan Community College
Borough of Manhattan Community College
Dassault Systèmes January 2008 - Present
ABAQUS September 2005 - January 2008
Dassault Systemes Simulia Corp. 2005 - 2008
URI - CS Dpt. January 2001 - May 2005
Stream International June 1995 - December 2000
Stream June 1995 - November 2000
The Worcester Co April 1992 - June 1995
Bucharest Institute of Structural and Technological Design 1985 - 1991
Skills
Software Engineering, Python, Software Development, C++, XML, Enterprise Software, Linux, HTML, Testing
Education
University of Rhode Island
MS, Computer Science
1980 — 1985
BS, Civil & Industrial Engineering
Caragiale HighSchool
Merrill Corporation May 2013 - Present
AR Metallizing Group September 2013 - June 2014
Contec LLC October 2010 - November 2012
El Dorado Marketing Group, Inc. August 2005 - August 2009
Modus Media International November 2002 - September 2004
Modus Media International October 2001 - October 2002
Modus Media International October 1999 - October 2000
Modus Media International 1998 - 1999
Modus Media International 1997 - 1998
Stream International 1996 - 1997
Skills
Managerial Finance, Start-ups, Turn Around Management, Executive Management, Strategy, Change Management, Management, Strategic Planning, Process Improvement, Mergers, Mergers & Acquisitions, Leadership, Venture Capital, Outsourcing, Entrepreneurship, Team Building, Contract Negotiation, Telecommunications, Team Leadership, CRM, Performance Management, Business Development, Supply Chain, Talent Management, Finance, Project Planning, Sales, Strategic Partnerships, Human Resources, Business Strategy, Forecasting, Procurement, New Business Development, Financial Analysis, Integration, P&L Management, Product Management, Analytics, Business Planning, Cross-functional Team..., Operations Management, Vendor Management, Management Consulting, Private Equity, ERP, Logistics, Business Process..., Acquisition Integration, Restructuring, Budgets
Education
Bentley University
MBA
Institute of Chartered Accountants in England & Wales
Kingston University 1979 — 1980
Foundation
AICPA
Medtronic Spinal & Biologics November 2000 - Present
Stream International May 1998 - February 2002
Cintas March 1998 - May 1998
Skills
Infrastructure, Business Continuity..., Web Design, Marketing Strategy, Mobile Device Management, Process Improvement, Software Documentation, Visio, Active Directory, Troubleshooting, Computer Hardware, Project Management, Servers, Disaster Recovery, SharePoint, ITIL, Data Center, CRM, IT Management, Training, Windows Server, IT Strategy, Cross-functional Team..., Security, System Administration, Business Analysis, IT Service Management, IT Operations, Software Installation, Information Technology, Vendor Management, Databases, SDLC, Enterprise Architecture, Integration, Windows, Network Administration, ERP, VMware, Testing, Software Development, DNS, Windows XP, Technical Support, Microsoft SQL Server, Virtualization
Education
Walden University 2008 — 2013
DBA (Doctorate of Business Adminstration), Applied Mgmt and Decision Sciences with specialization on Information Systems Mgmt
University of Phoenix 2006 — 2008
MBA, Information Technology Mgmt
Capella University 2003 — 2006
B.S., Information Technology
Fairley High School
Hemmersbach GmbH & Co. KG July 2014 - February 2015
IBM Global Services February 2010 - February 2014
CompuCom November 2007 - February 2009
MiraLink August 2005 - June 2007
Kaiser Permanente/TEK Systems August 2005 - August 2005
U.S. Marines/Adecco Technical May 2005 - August 2005
Xerox/Everest Consultants 2004 - 2005
Portland Public Schools/TEK Systems 2004 - 2004
Stream International 2003 - 2004
DirecTV/Sapphire Technologies 2001 - 2002
Skills
Troubleshooting, Technical Support, Windows, Operating Systems, Hardware, Linux, Software Installation, Testing, Networking, Laptops, Printers, Help Desk Support, System Deployment, Active Directory, Windows 7, Windows 7 Migration, Computer Hardware, VPN, microsoft outlook
Education
California State University-Long Beach 1969 — 1972
bs, industrial technology
Fullerton College 1967 — 1970
aa, electronics
Securus Technologies June 2005 - Present
CompuCom March 1998 - June 2005
CompUSA January 1998 - March 1998
Stream International January 1997 - January 1998
Fun/Ed March 1992 - January 1997
Town North Bank March 1985 - May 1995
Skills
Call Center, Troubleshooting, Vendor Management, Technical Support, VoIP, Telecommunications, Training, Call Centers, Management, Project Management, Software Documentation, Computer Hardware, CRM, Customer Service, Telephony, Workforce Management, Customer Satisfaction, Hardware, IT Service Management, TCP/IP, Disaster Recovery, Computer Network..., Data Center, Team Leadership, Process Improvement, Customer Experience, WAN, Service Management, Avaya, Service Delivery, SIP, Account Management, Networking, System Administration, Customer Retention, Visio, Switches, IVR, Product Management, Integration, Cross-functional Team..., Leadership, Managed Services, Servers, Operations Management, Cisco Technologies, Mobile Devices, Active Directory, Wireless, ITIL
Education
Brookhaven Community College 1994 — 1996
Associates, Programming
Agility Partners June 2014 - Present
Agility Partners September 2010 - June 2014
Agility Partners June 2006 - October 2010
Abt Associates Inc. 2003 - 2006
Abt Associates Inc. June 1999 - June 2003
Tuft's Health Plans March 1999 - June 1999
Stream International September 1998 - March 1999
Skills
Java, Lotus, Linux, Sametime, Lotus Domino, System Administration, Security, VMware, Messaging, Lotus Notes, Cloud Computing, Enterprise Architecture, Microsoft Office, IT Management, Software Development, Email Migration, Email Coexistence, Binary Tree, Office 365, Microsoft Exchange, Lync, Solution Architecture, IBM SmartCloud, C++, Binary Tree CMT for..., Project Management, Professional Services..., IT Operations, Channel Sales, Lotus Traveler, WebSphere Portal, Novell Netware, Administration, Architecture, Quickr, Active Directory, Blackberry Enterprise..., Integration, Websphere, Deployment, Virtualization, IBM SmartCloud for..., Infrastructure, SharePoint, Business Process, Unified Communications, Collaboration Solutions, Solution Selling, Professional Services, Microsoft Technologies
Education
Bridgewater State College 1998 — 2002
International Game Technology June 2012 - Present
Oregon Lottery January 2010 - June 2012
IGT October 2006 - October 2010
IGT February 2003 - October 2006
Stream International 2001 - 2003
Semitool 2000 - 2003
Skills
Testing, Quality Assurance, System Testing, Embedded Systems, Troubleshooting, Test Automation, Gambling, Software Quality..., Gaming Industry, Windows, Visual Studio, Casino, Agile Methodologies, Test Planning, C, XML, Agile Project Management, Java, Gaming, Online Gaming, Scrum, Software Development, Game Development, Quality Center, C#, Unity, SQL, Software Engineering, C++, Test Cases, Technical Support
Education
Montana State University-Northern 1999 — 2003
bachelors, Electronics
Montana State University-Northern 1999 — 2003
Associate, Computer Information Systems
Champlain College 1992 — 1995
Associate, Electronics Enginnering Technology
KPMG US March 2013 - April 2015
Loews Corporation 2011 - 2012
Chanel 2011 - 2011
Iyengar Yoga Institute of San Francisco 2010 - 2010
University of the Pacific 2009 - 2009
Blood Centers of the Pacific 2008 - 2009
Edgewood Center for Children and Families 2007 - 2007
Stream International 2005 - 2006
Kejuruteraan Letrik Berjasa Jaya Sdn. Bhd. May 2004 - April 2005
iSPEETS Computers System (M) Sdn. Bhd 2003 - March 2004
Skills
ACL, IT Audit, SOX Compliancy, SharePoint, Active Directory, MS Project, Microsoft Exchange, SDLC, Lotus Notes, User Acceptance Testing, Security Management, QuickBooks, Test Scripts, Visio, Project Management, Access Lists, Information Technology, Management, Information Security, Disaster Recovery, Internal Controls, SAS70, Sarbanes-Oxley Act, Business Analysis, CISA, Microsoft Project, Networking, Troubleshooting, Auditing, ERP, Sarbanes-Oxley, Business Continuity, Internal Audit, Leadership, Oracle, Consulting, Data Analysis, Access
Education
University of San Francisco 2008 — 2010
Masters of Science, Information system
1999 — 2002
B.Eng(HONS), Electronic & Communication Engineering
Symphony Teleca April 2013 - September 2014
Dell May 2004 - July 2012
Dell April 1999 - May 2004
Stream International July 1994 - April 1999
Skills
ITIL, IT Service Management, Incident Management, Service Desk, BMC Remedy, IT Operations, Problem Management, IT Management, Service Management, Troubleshooting, Information Technology, Software Documentation, Service Delivery, Sla, ITIL Certified, Disaster Recovery, Business Process, Windows 7, ITIL v3 Foundations..., Operating Systems, Change Management, Access, Management, Configuration Management, Crystal Reports, ServiceNow, System Deployment, Service Level Management, CMDB, SLA
Education
The University of Texas at Dallas - School of Management 2000 — 2003
Bachelor of Science (B.S.), Business Administration
Brookhaven Community College 1995 — 2000
Associate of Arts and Sciences (AAS), Computer and Information Systems
GC Services Sales ManagerMPI2005 - 2007
Stream International 2000 - 2005
Stream 2000 - 2005
Skills
Call Center, Operations Management, Customer Service, Customer Relations, Team Building, Coaching, Mentoring, Process Improvement, Vendor Management, Forecasting, Employee Relations, Hiring, Budgeting, Strategic Planning, Performance Management, Change Management, Excel, Vendor Relations, Microsoft Office, Supervisory Skills, Team Leadership, Scheduling, Quality Assurance, Sales Management, Customer Satisfaction, Problem Solving, Financial Analysis, Contract Management, Outlook, Planning, Word, Troubleshooting, People Management, Teamwork, Leadership Development, PowerPoint, Data Analysis, P&L, Organizational..., Customer Experience, Negotiation, Analysis, Microsoft Excel, Leadership, Business Process..., Call Centers, Workforce Management, Recruiting, Management, Budgets
Education
Cerritos College 1986 — 1989
The Trade Group November 2013 - Present
Hightech Signs July 2001 - October 2013
Flash-Back Digital Arts March 1997 - September 2001
Black Star Entertainment January 1996 - April 1997
Stream International January 1995 - January 1996
Education
Art Institute of Dallas 1994 — 1997
Associate, Computer Graphics: Animation/Multimedia
Quad "C" Collin County Commmunity College 1992 — 1993
Audio Engeneering, Audio Engeneering/Music
Plano Senior High School 1989 — 1991
HS, Autobody & Graphic Art
Wayfair July 2010 - Present
Sokolove Law November 2009 - July 2010
1800mattress January 2002 - March 2010
Cambridge Information Systems (CIS) August 1999 - November 2001
Stream International December 1996 - July 1999
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1988 — 1992
MBA, Business Administration and Management, General
Tasis International
RTI International January 2009 - August 2009
Funcom May 2008 - September 2008
Spherion November 2004 - May 2008
Stream International September 2001 - June 2002
Cam Communications June 2000 - June 2002
Skills
Troubleshooting, Technical Support, Software Documentation, Data Entry, Databases, Customer Service, Microsoft Excel, Routing, Data Analysis, Technical Writing, Quality Assurance, Statistics
Education
Capella University 2010 — 2014
Bachelor's Degree, Health Informatics
Wake Technical Community College 2010 — 2011
CNA, Nursing Assistant
Cape Breton University 1997 — 2001
Bachelors, Management Information Systems
Sarina Gito Photography December 2008 - Present
Amsterdam November 2009 - March 2010
Stream International May 2008 - February 2009
Amsterdam, The Netherlands February 2005 - February 2008
Tommy Hilfiger January 1997 - September 1999
Dorp Eddine Bookstore August 1994 - December 1996
Skills
Adobe Creative Suite, Creative Writing, Photoshop, Copywriting, Web Design, Editing, Image Manipulation, Portrait Photography, Proofreading, Translation, English, Spanish, Photography, Fashion, Lightroom, Customer Service, Windows, Portraits, Graphic Design, Image Editing, Magazines, Photos, Event Photography, Fashion Photography, Weddings, Digital Photography, Art Direction, Commercial Photography, Fine Art Photography, Fine Art, Studio Photography, Wedding Photography, Studio Lighting
Education
Vrije Universiteit Amsterdam 2004 — 2007
BA
New York Institute of Photography 2009 — 2012
Bachelors
Hogeschool van Amsterdam 2002 — 2004
Bachelors
University of Utrecht 1999 — 2001
Prop
University of St. Martin 1998 — 2000
Associates in Liberal Arts
Sint Maarten Academy 1993 — 1998
GCSE and High School Diploma (CXC)
BEST Corp. - Hospitality Training Center February 2013 - Present
Independent projects January 2013 - Present
Fidelity Investments June 1998 - December 2012
Corporate Software 1996 - 1998
Stream International 1995 - 1996
Morgan Memorial Goodwill Industries 1984 - 1995
Morgan Memorial Goodwill Industries 1982 - 1984
Skills
User Acceptance Testing, Wise Packaging Studio, Office 2010, SCCM, Resourceful..., Organized Multi-tasker, Security Patch..., Windows 7, Enterprise Software, Disaster Recovery, Requirements Analysis, Databases, Virtualization, Security, Visio, SDLC, Access, XP, Altiris, Software Installation, VMware, Networking, Agile Methodologies, System Deployment, Microsoft Exchange, Cross-functional Team..., Windows Server, Technical Support, SharePoint, Infrastructure, Servers, Vendor Management, Unix, Analysis, Leadership, Active Directory, Enterprise Architecture, Requirements Gathering, Release Management, IT Strategy, Data Center, IIS, IT Operations, Software Documentation, Information Technology, DNS, System Administration, Information Security
Education
Bentley University
MA, Computer Science
University of Wisconsin-Stout
MS, Vocational Rehabilitation
Williams College
BA, Art History
Enbridge October 2011 - Present
Tonbridge Power Inc. June 2011 - October 2011
Tonbridge Power Inc. June 2010 - May 2011
Centennial College September 2009 - April 2010
Fleming College September 2002 - June 2008
Stream International February 2001 - October 2001
Virtual Systems Inc. June 1997 - December 2000
Skills
Active Directory, Troubleshooting, Computer Hardware, Software Documentation, Windows 7, Windows Server, Windows, XP, DNS, Access, Network Administration, Databases, SharePoint, Networking, System Administration, Network Security, Security, Visual Basic, Disaster Recovery, Technical Writing
Education
Centennial College 2009 — 2010
Computer Systems & Network Technician Diploma, Information Technology
NACBA Southwest Missouri January 2013 - Present
High Street Baptist Church August 2002 - Present
NACBA Southwest Missouri March 2012 - December 2012
High Street Baptist Church August 2002 - January 2012
Quadstone June 2001 - July 2002
eBusiness Technologies May 2000 - June 2001
Equity Concepts LLC January 1997 - May 2000
Stream International 1995 - 1997
Skills
IT Management, Financial Management, Leadership Development, Team Building, Public Speaking, Non-profits, Teaching, Administration, System Administration, Data Analysis, Network Administration, Theology, Systematic Theology, Christian Theology, Pastoral Care, Pastoral Theology, Church Administration, Church History, Biblical Studies, Missions, Pastoring, Church Events, Gospel, Preaching, Discipleship, Bible, Managerial Finance
Education
Liberty University 2008 — 2011
MA, Theology
Boston Baptist College 1991 — 1995
BS, Bible
Samsung Telecommunications America 2011 - 2013
Susan G. Komen for the Cure June 2006 - May 2009
Glazer's Distributors September 2005 - May 2006
Susan G. Komen Breast Cancer Foundation April 2001 - February 2005
Sun Microsystems September 2000 - February 2001
Stream International September 1999 - July 2000
Education
Abilene Christian University 1994 — 1997
ADVANCED CRE STRATEGIES LLC January 2008 - Present
CB Richard Ellis - Global Corporate Services January 2000 - December 2008
Leggat McCall Properties Boston June 1992 - December 1999
Stream International January 1984 - June 1992
GTE Wireless January 1983 - June 1987
Newburyport Redevelopment Authority March 1980 - December 1983
Skills
Corporate Real Estate, Disposition, Real Estate, Real Estate Development, Real Estate Transactions, Property Management, Leases, Location Intelligence, Brokerage, Lease Administration, Real Estate Economics, Commercial Real Estate, Investment Properties, Tenant Representation, Asset Managment, Tenant, Retail, Residential Homes, Construction, Lease Negotiations, Portfolio Management, Facilities Management, Dispositions, Asset Management
Education
Antioch University New England
MS Ed., Organizational Development
University of Oregon - Charles H. Lundquist College of Business
MBA - Finance, Finance & Organzational Development
Global Surgeries Inc. May 2010 - Present
MarketDawg June 1998 - Present
Interwest Technologies April 2005 - December 2008
McAfee March 2000 - April 2001
Network Associates / McAfee November 1996 - March 2000
Bell Labs Lucent Technologies April 1996 - November 1996
Stream International July 1995 - April 1996
CompuEase January 1993 - July 1995
SabreData July 1991 - January 1993
Sugg Cattle Company April 1986 - July 1991
Skills
HTML, XML, SharePoint, Software, Hardware, TCP/IP, Windows Server, Databases, Integration, Software Development, IT Service Management, Servers, System Administration, SQL, Business Analysis, Networking, Microsoft SQL Server, Cloud Computing, Program Management, Windows, SaaS, Network Administration, Enterprise Software, Technical Support, ITIL, Virtualization, Data Center, Microsoft Exchange, Training, Pre-sales, Security, IT Management
Education
Abilene Christian University 1969 — 1971
MS, Microbiology
Abilene Christian University 1967 — 1969
BSE, Biology, Chemistry, Education
Baylor University 1964 — 1967
Pre-Med
2008 - 2009 January 2008 - Present
Dallas ISD August 2008 - September 2009
Dallas County Sheriff April 2005 - June 2006
Political Research, Inc March 2004 - May 2005
Castle Mortgage Company February 2002 - June 2004
Sprint Paranet January 1996 - January 2002
Dallas Helps January 1994 - January 1996
Stream International January 1991 - January 1994
Attorney, Douglas Mitchell, Esq January 1981 - January 1991
International Telephone & Telegraph January 1980 - January 1981
Skills
Public Speaking, Litigation, Training, Nonprofits, Government, Civil Litigation, Courts, Arbitration, Personal Injury, Real Estate, Criminal Law, Legal Research, Legal Writing, Human Resources, Grant Writing, Community Outreach, Teaching, Politics, Sales, Research, Policy, Mediation
Education
American University Washington College of Law 1974 — 1977
J.D., General Law
Central State University
Bachelor's Degree, Political Science
Gearbox Software May 2010 - Present
Gearbox Software May 2010 - Present
RealPage, Inc. September 2009 - April 2010
Travelocity August 2003 - September 2009
Freelance August 2001 - April 2003
InfoSphere May 2000 - August 2001
Tigris Creative Studios October 1999 - May 2000
Associated Publishing Company July 1998 - October 1999
Stream International October 1997 - July 1998
AutoGas Systems, Inc. May 1996 - October 1997
Skills
After Effects, Dreamweaver, Premiere, Flash, Motion Graphics, Final Cut Pro, Web Design, Photoshop, 3D, Animation, Graphics, Maya, Adobe Creative Suite, Graphic Design, Video
Education
Abilene Christian University 1993 — 1997
B.S., Mass Communication/Broadcast Production
Kodiak High School 1988 — 1990
Zweibrucken American High School 1984 — 1990
Lifetouch January 2015 - June 2015
Staples January 2014 - January 2015
Sensata Technologies January 2012 - November 2012
Office Depot January 2007 - November 2010
Stream International March 2005 - October 2006
PNC September 2003 - November 2004
Honeywell June 1998 - January 2001
Skills
Photoshop, InDesign, Adobe Creative Suite, Wide Format Printing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Assembly Processes, Management, Print On Demand, Print Management, Xerox Printers, Cannon, Visual Inspection
Education
Highland Community College 2013 — 2013
Highland Community College
Web Page, Digital/Multimedia and Information Resources Design
Druva December 2014 - Present
CommVault July 2013 - December 2014
Code 42 Software, Inc. April 2012 - July 2013
EMC October 2010 - April 2012
Iron Mountain Digital February 2006 - October 2010
Storactive March 2005 - February 2006
LiveVault Corporation September 2000 - March 2005
EDS January 2000 - September 2000
Stream International May 1999 - January 2000
Elron Software January 1998 - January 1999
Skills
Storage, Archiving, Solution Selling, Pre-sales, VMware, Backup, EMC, Cloud Computing, Digital Preservation, SaaS, Professional Services, Sales Operations, Selling, Disaster Recovery, Enterprise Software, NetApp, Start-ups, NAS, Strategy, Backup Solutions, Enterprise Storage, Storage Virtualization, EMC Storage, Microsoft Exchange, Storage Area Networks, Storage Solutions, SAN
Education
Boston University
Northeastern University
Expedia, Inc. January 2015 - Present
Expedia, Inc. June 2014 - January 2015
Expedia, Inc. July 2013 - June 2014
Expedia May 2012 - July 2013
Expedia February 2011 - May 2012
Expedia October 2006 - February 2011
Loren Byers Campaign for Irving City Council Place 4 2006 January 2006 - December 2006
Expedia December 2005 - October 2006
Expedia June 2004 - December 2005
Stream International December 2000 - December 2003
Skills
JavaScript, Java, API, Google Analytics, Google Adwords, Android, EAN API, EAN chameleon template, Technical Training, Mobile Devices, XML, Web Services, PPC, APIs, E-commerce, Web Applications, Integration, Affiliate Marketing, A/B testing, Web Analytics, SEO, Template, Omniture, Online Travel, Conversion Optimization, HTML, Web Development, CSS, Quality Assurance, Testing, SEM, Online Marketing, Web 2.0, Mobile Applications, Search Advertising, Agile Project Management, Content Management, E-business, CMS, User Experience
Education
Angelo State University 1996 — 1998
VanderHouwen & Associates, Inc. September 2015 - Present
The Atum Group July 2015 - Present
DW Enterprises, Inc July 1998 - Present
Nike August 2012 - April 2015
Stream Global Services February 2009 - June 2012
Business Objects November 2006 - December 2008
ACS, Inc September 2004 - November 2006
Stream International September 1998 - May 2004
KinderCare Learning Center, Inc December 1997 - September 1998
Sequent Computer Systems April 1994 - December 1997
Skills
Staff Development, Excel, PowerPoint, Microsoft Word, Financial Planning, Forecasting, Budgeting, KPI Dashboards, KPI Reports, Process Improvement, P&L, Financial Analysis, Hyperion Planning, Hyperion Essbase, Cross-functional Team..., Communication, Microsoft Excel, Income Statement, Strategic Financial..., Essbase, Budgets, Management, CRM, Call Centers, Operations Management, Leadership, Analysis, Finance, Financial Modeling, Vendor Management, Strategy, Strategic Planning, Executive Management, Business Process..., Consulting
Education
Boise State University 1973 — 1977
Bachelor’s Degree, Accounting & Finance
Shire April 2015 - Present
Perkin Elmer September 2014 - April 2015
GE Oil & Gas August 2011 - August 2014
GE Energy June 2010 - August 2011
GE Sensing and Inspection July 2008 - June 2010
Shawmut Design and Construction January 2008 - June 2008
Azonix 2005 - 2008
Deploy Solutions May 1999 - October 2001
Stream International September 1997 - December 1998
New England Electric System 1994 - 1997
Skills
Talent Management, Human Resources, Project Management, Employee Relations, Performance Management, Onboarding, Recruiting, Employee Engagement, Training, Deferred Compensation, Personnel Management, Succession Planning, Strategy, HR Policies, Program Management, Change Management, Team Building, Workforce Planning, Supply Chain, Management, Employee Benefits, Leadership
Education
William James College (formerly MSPP) 2009 — 2010
MA Organizational Psychology
Bentley College - Elkin B. McCallum Graduate School of Business 1992 — 1995
MBA
Isenberg School of Management, UMass Amherst 1985 — 1989
BBA
BHS
EnerNOC May 2014 - Present
Hachette Book Group USA July 2006 - May 2014
Dunkin' Brands 2000 - 2006
Stream International 1996 - 2000
Dean Witter Reynolds 1994 - 1995
Skills
Cisco Routers, Cisco Nexus, Cisco Wireless, Cisco IOS, Networking, Disaster Recovery, Vendor Management, Active Directory, Data Center, Windows Server, Troubleshooting, Servers, Security, Technical Support, Cloud Computing, Software Documentation, Microsoft Exchange, Virtualization, Cisco Technologies, Windows 7
Education
Northeastern University 1986 — 1992
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Boston University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Brock's Computer Service and Repair April 2014 - April 2015
Kelly Services October 2011 - July 2012
GDH Consulting August 2010 - December 2010
Imperial Security June 2009 - February 2010
Select Staffing October 2008 - June 2009
Sherwin-Williams Automotive Finishes October 2004 - May 2007
Stream International February 2001 - January 2002
U.S. Department of Commerce May 2000 - July 2000
Skills
PC Troubleshooting, PC repair, Typing, Windows XP, Windows 7, Computer Hardware, Troubleshooting, Windows, Information Technology, Microsoft Office, CompTIA, Call Centers, Ethernet, Computer Repair, Software Installation, Hardware, Technical Support, Networking, CompTIA A+
Education
Tennessee College of Applied Technology at Whiteville 2014 — 2015
IT Systems Coordinator Diploma, Computer Information Technology, 4.0
Meisner for the Creative (Workshop) 2006 — 2007
Creativity/Acting
Tennessee Technology Center at Jackson 2003 — 2004
Computer Operations Technology
The University of Memphis 1999 — 1999
General Studies
Tennessee Technology Center at Whiteville 1998 — 1999
Computer Operations Technology, 4.0
Jackson State Community College 1993 — 1994
General Studies
Towers Watson March 2014 - Present
Towers Watson June 1997 - Present
Stream International October 1995 - June 1997
Stratus Computer June 1992 - October 1995
Aon October 1982 - June 1992
Skills
Benefits Design, Operations Management, Software Project..., P&L Financial Management, Benefits Administration, P&L Management
Education
Bryant University 1983 — 1991
Bachelor of Science (BS), Economics
Lil Biz IT July 2015 - Present
All the Time IT January 2014 - Present
All The Time IT November 2013 - Present
Roan Solutions April 2008 - November 2013
Jet Mail Services, Inc. February 2005 - March 2008
Computer Fulfillment October 2003 - February 2005
International Computer Associates January 2000 - October 2003
Stream International May 1999 - September 2001
Skills
Windows, Active Directory, Windows Server, Servers, Windows Server 2003, Firewalls, Computer Hardware, Windows Server 2008, XP, Windows 7, Disaster Recovery, Microsoft Office, Desktop Support, Problem Solving, Lean Six Sigma, Lean Six Sigma Black..., Lean Six Sigma Green..., Technical Support, Technology Integration, Project Management, Microsoft Exchange, Testing, Syteline ERP, Help Desk Support, System Administration, Troubleshooting, IT Management, VPN, Enterprise Software, SharePoint, Microsoft SQL Server, Cloud Computing, Networking, VMware, Software Documentation, Hardware, Virtualization, IT Operations, Network Administration, VoIP, Integration, IT Service Management, Access, IIS, IP, Six Sigma, Windows XP, Blackberry Enterprise..., Management, Information Technology
Education
Villanova University 2011 — 2012
Lean Six Sigma Black Belt
Villanova University 2011 — 2012
Lean Six Sigma Green Belt
Villanova University 2011 — 2012
Six Sigma Lean Belt
Boston University 1998 — 1999
Certificate, Windows NT Administration
Billerica Memorial High School 1990 — 1995
HS, High School Diploma
Ocwen Financial Corporation - US July 2015 - Present
Real Time Resolutions, Inc. June 2002 - June 2015
Stream International August 1995 - May 2002
Skills
Process Improvement, Call Centers, Risk Management, Leadership, Mortgage Servicing, Banking, Management, Data Analysis, Mortgage Lending, Analysis, Software Documentation, Customer Service, Team Building, Financial Analysis, Operations Management, Training, Vendor Management, Loss Mitigation, Loans
Education
The University of Dallas 2012 — 2014
Master of Business Administration (M.B.A.), Cybersecurity
The University of Dallas 2012 — 2014
Master's Degree, Cybersecurity
University of North Texas
Bachelor of Science, Information Science
Central Texas College
Associate's Degree, Microcomputer Technology Information
Freelance May 2011 - Present
Plano Art Association October 2006 - Present
The Leukemia & Lymphoma Society January 2015 - April 2015
Cambium Learning June 2011 - September 2011
Drive Collective March 2011 - June 2011
Plano Art Association October 2006 - May 2010
HQ Global Workplaces of North Texas June 2000 - July 2002
Internet America February 1998 - June 2000
Stream International February 1997 - December 1998
Skills
Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Graphic Design, Art, Layout, InDesign, Illustrator, Fine Art, Photoshop, Drawing, Illustration, Typography, Logo Design, Books, Publishing, Adobe Creative Suite, Business Cards, Vector Illustration, Brochures, Graphics, Branding & Identity, Brand Development, Flyers, Creative Direction, Art Direction, Photography, Packaging, Posters, Image Editing, Adobe Acrobat, Banners, Corporate Identity, Flash, QuarkXPress, Dreamweaver, Image Manipulation, Mac, Digital Photography, Digital Illustration, Web Design, Catalogs, Corporate Branding
Education
Art Institute of Dallas 2008 — 2011
Associate of Applied Arts, Graphic Design
Art Institute of Dallas 2008 — 2011
Associate of Applied Arts, Graphic Design
TeleTech September 2014 - Present
TeleTech October 2013 - Present
TeleTech July 2013 - October 2013
Telvista Inc. March 2012 - July 2013
Aafes April 2007 - August 2007
American Red Cross March 2005 - December 2005
Gift Maven July 2002 - February 2005
KClinic October 2004 - November 2004
Telvista November 2001 - June 2002
Stream International December 2000 - November 2001
Skills
Software Documentation, Troubleshooting, Chart, Medical Coding, Healthcare, Administrative Work, Medical Records, Microsoft Office, Technical Support, Management, Customer Service, Call Centers, Sales, Training, Computer Hardware, Data Entry, Windows, Customer Satisfaction, Software Installation, Time Management
Education
Capella University 2011 — 2019
Bachelor's Degree, Business: Health Care Management
Remington College Dallas Campus 2004 — 2005
Diploma, Medical Assisting
Farmers Bank June 2014 - Present
Farmers National Bank February 2005 - May 2014
Darrow Farms, Inc. 1997 - 2005
Stream International 1996 - 1997
California, San Jose Mission October 1990 - October 1992
Skills
Consumer Loans, Business Loans, Credit Awareness..., Banking, Loans, Commercial Banking, Commercial Lending, Credit Analysis, Financial Analysis, Credit, Risk Management, Mortgage Lending, Underwriting, Cash Management, Loan Origination, Customer Service, Management, Strategic Planning
Education
Brigham Young University 1989 — 1996
BS, Business Management
Brigham Young University
Business Management
All Covered May 2013 - December 2014
Firestone Financial 2008 - 2013
Crystalroom Technologies 2007 - 2013
OnProcess Technology 2006 - 2007
McKesson Provider Technologies 2004 - 2006
Commonwealth Financial Network 1998 - 2003
ClearStory Systems (formerly INSCI Corp.) 1996 - 1998
Stream International 1994 - 1996
Framingham State College 1993 - 1993
University of Massachusetts Lowell 1986 - 1990
Skills
Program Management, Executive Management, Internal Audit, Technology Architecture, Enterprise Systems, Technically Strong, Vendor Management, Disaster Recovery, Security, Training, Business Intelligence, IT Management, Project Management, Strategic Planning, Finance, Risk Management, Management, Team Building, Business Analysis, Windows, Leadership, Process Improvement, Negotiation, Integration, Business Process..., Budgets, CRM, Networking, Outsourcing, IT Strategy, Change Management, SaaS, Software Development, Strategy, Virtualization, Information Technology, Consulting, Cloud Computing, Software Documentation, Professional Services, Salesforce.com, Telecommunications, Business Continuity, Quality Assurance, Team Management, Citrix, Microsoft SQL Server, System Deployment, Data Center, Access
Education
Boston University Corporate Education Center 2009 — 2010
Certificate, PMBOK Based Project Management and Scoping
Brandeis University 1982 — 1987
Ph.D., Music Theory and Composition
Brandeis University 1982 — 1985
Master of Arts (M.A.), Music Theory
Harvard University 1983 — 1984
Education Exchange Program, Music Theory and Composition
California Institute of the Arts 1980 — 1982
M.F.A., Music
University of California, Santa Barbara 1977 — 1980
B.A., College of Creative Studies
Mystic River Watershed Association April 2009 - Present
Michael Moros Enterprises June 1980 - Present
The Bank of New York Mellon August 2000 - December 2007
State Street Bank and Trust Company November 1997 - August 2000
Stream International November 1996 - February 1997
Caldor June 1995 - October 1995
Ground Water Associates October 1994 - October 1994
U. S. Geological Survey July 1993 - September 1993
Sears Roebuck May 1991 - September 1991
City of Cambridge Recycling Committee April 1991 - May 1991
Skills
organic landscape, water, hydrology, maintenance, repair, Ecology, Plant Identification, GIS, Data Analysis, Environmental, Excel, Microsoft Office, Word, Research, Water Quality, Water Resources, Report Writing, Analysis, Composting, Policy, Community Outreach, Agriculture, Environmental Science
Education
Boston University 1988 — 1994
Master of Arts, hydrogeology
Tufts University 1981 — 1986
Bachelor of Science, mathematics
Communication Concepts March 2014 - Present
Digital Greenville October 2010 - Present
Mohawk Industries July 2001 - March 2014
Stream International July 1999 - July 2001
Skills
Computer Hardware, Website Building, Web Content, Digital Media, Team Leadership, Customer Support, Desktop Publishing, Mechanics, Auto Body, Machine Operation, Warehousing, Forklift Operator, Help Desk Support, Software Installation, Customer Service, Sales, Management, Microsoft Excel, New Business Development, Inventory Management
Education
ATI Career Training Center-Dallas 1988 — 1989
Autobody/Collision and Repair Technology/Technician
Miller Grove HS 1982 — 1986
McAfee February 2013 - Present
McAfee February 2010 - February 2013
McAfee October 2008 - November 2009
McAfee November 2005 - 2008
Microsoft April 1997 - November 2004
Stream International 1993 - 1997
Skills
Security, Team Leadership, Network Security, Encryption, Cloud Computing, Computer Security
Education
Bridgewater State University 1989 — 1992
Computer Science
Northeastern University 1989 — 1992
Dignity Healthcare Inc. November 2013 - Present
Keller Graduate School of Management November 2011 - Present
Project Manager Institute - Phoenix October 2010 - Present
Coventry Health Care July 2010 - November 2013
Microsoft Project Users Group (MPUG) August 2010 - March 2012
Lash Group September 2007 - July 2010
Network Infrastructure Corporation 2006 - 2007
American Express December 2004 - June 2006
Osborne Construction/Alaska Mechanical, Inc. July 2001 - April 2003
Stream International 1996 - 2000
Skills
Program Management, MS Project, Project Management, SharePoint, PMP, Process Improvement, Leadership, SDLC, Project Portfolio..., Management, Visio, Analysis, Microsoft Office, Business Analysis, ITIL, Agile Methodologies, Risk Management, Software Development, MS Office Suite, Project Delivery, Security, Cross-functional Team..., Requirements Analysis, PMO, Health Care Systems, Healthcare, Healthcare Information..., Higher Education
Education
University of Phoenix 2011 — 2013
DM/IST, Doctorate of Mgmt. in Organizational Leadership
University of Phoenix 2005 — 2008
MBA, Masters of Business Administration
University of Phoenix 2002 — 2005
Business Management, BSBM
Portland State University 1991 — 1993
Civil Engineering
California State University-Long Beach 1990 — 1991
Civil Engineering
Lathrop 1985 — 1987
High School Diploma
Reynolds 1983 — 1984
College of the Desert
Kodiak
Symantec July 2010 - Present
PGP Corporation August 2008 - June 2010
ANI Direct November 2001 - July 2008
Network Associates / McAfee September 1999 - October 2001
Stream International May 1999 - October 1999
Skills
Active Directory, Solaris, Backtrack, Symantec Endpoint..., Unix, Encryption, Network Security, Computer Security, DLP, Firewalls, Endpoint Security, PGP, Security, PKI, IPS, Fortinet, CISSP, Cloud Security, Mobile Security, Pre-sales, Application Security, McAfee, Cryptography, Virtualization, SIEM, VPN, Vulnerability Assessment, Information Security, IDS, Security Policy, Websense, Ironport, PCI DSS, Internet Security, Checkpoint, CEH, Two-factor..., Data Security, Cloud Computing, Enterprise Software, Penetration Testing, Antivirus, Security Architecture..., Identity Management, Vulnerability Management, Intrusion Detection, Operating Systems, TCP/IP, Malware Analysis, Networking
Education
Brookhaven Community College 2001 — 2002
College Coursework
Richland Community College 2000 — 2001
College Coursework
Oklahoma Christian University 1998 — 1999
College Coursework
Comptia
Network Security
ISC2
Network Security
Vendor Certifications
Network Security
CompuCom January 2014 - February 2014
Corporate Tech Solutions, LLC May 2013 - July 2013
TeamLogic IT April 2012 - March 2013
Computer Bytes September 2000 - January 2012
Skylane Farms September 1999 - September 2000
800 Support December 1998 - June 1999
Stream International January 1998 - October 1998
Cascade Computer Maintenance July 1997 - November 1997
Skills
MCSA, Microsoft Certified..., CompTIA A+ Certification, CompTIA Network+, CompTIA, Active Directory, Servers, DHCP, Windows Server, Microsoft Exchange, DNS, MCP, A+ Certified, Microsoft Certified..., Dell Computers, Antivirus, Group Policy, Windows 7
Education
Chemeketa Community College 1995 — 1997
Associate of Science (A.S.), Computer Science
Capital One July 2013 - July 2015
Grant Halliburton Foundation April 2012 - September 2012
Arvato Digital Services LLC February 2010 - April 2011
Halliburton Investor Relations August 2008 - February 2009
CompuCom Systems, Inc May 2005 - February 2008
National EDI October 2004 - May 2005
Stream International September 1999 - November 2002
Skills
Documentation, Customer Relations, Microsoft Office, Call Center, Telephone Skills, Budgeting, Customer Service, Spreadsheets, Outlook, Problem Solving, Data Entry, Administrative Support, Technical Support, Software Documentation, Microsoft Excel, Teamwork, Microsoft Word, Windows 7, Quality Assurance, XP, Time Management, Call Centers, Event Planning, Project Management, Payroll, Budgets, Administrative..., Management, Windows XP, Administration, System Administration, Access, Process Improvement, Human Resources
Education
Brookhaven Community College 2011 — 2011
Fundamentals of Technical Writing
Baruch College 1981 — 1983
Certification, Computer Programming
University Of Science & Arts Of Okla 1971 — 1974
Bachelor's Degree, Music
Tech-Installers Network Admins July 2007 - Present
AT&T October 2005 - March 2008
The Plus Group June 2004 - October 2005
Stream International June 2000 - February 2003
U. S. Navy July 1981 - September 1986
Education
ITT Technical Institute 2011 — 2013
Bachelors, CNS
University of Chelsea 2000 — 2005
4.0, Networking
Brookhaven Community College 2002 — 2003
3.9, Computer 101
Standard Register December 2013 - Present
Standard Register November 2012 - December 2013
Standard Register November 2007 - October 2012
RE/Max Gold October 2004 - September 2009
Coldwell Banker Residential Real Estate May 2000 - September 2004
Modus Media International January 1998 - November 1999
Stream International May 1997 - December 1997
Stream International April 1996 - May 1997
RR Donnelley September 1995 - March 1996
RR Donnelley April 1994 - August 1995
Skills
Customer Service, Cross-functional Team..., Process Improvement, New Business Development, Management, Account Management, Business Process..., Operations Management, Training, Leadership, CRM, Business Development, Project Management, Negotiation, Contract Negotiation, Business Planning, Business Process, Coaching, ERP, Team Building, Team Leadership, Vendor Management
Education
California Polytechnic State University-San Luis Obispo 1983 — 1988
Bachelor of Science, Graphic Communications, Printing Management
St. Francis High School 1979 — 1983
CallMiner January 2014 - Present
Hewlett-Packard October 2013 - January 2014
Independent Management Consulting Professional September 2011 - October 2013
Syncreon January 2011 - September 2011
3Com 2006 - 2008
Modus Link/CMGI 2004 - 2006
Modus Media International January 2001 - January 2004
Modus Media International January 1999 - January 2001
Modus Media International January 1997 - January 1999
STREAM INTERNATIONAL January 1995 - January 1997
Skills
Trusted Business Advisor, Restructuring, Strategic Leadership, Global Management, Global Supply Chain, Operations Management, Training, Supply Management, Supply Chain..., Supply Chain Management, Supply Chain, Strategy, Strategic Sourcing, Strategic Planning, Start-ups, Sourcing, Software Documentation, Six Sigma, Project Planning, Process Improvement, P, Procurement, Outsourcing, Operational Excellence, Mergers, Manufacturing, Logistics, Lean Manufacturing, Logistics Management, Management, Leadership, Integration, Executive Management, Cross-functional Team..., Change Management, Call Centers, Business Transformation, CRM, Business Planning, Business Process..., Business Strategy, Business Development
Education
Babson College
Master, Business Administration
Boston University
Bachelor of Arts, Economics
Internap Network Services March 2012 - Present
Internap March 2012 - July 2012
LiveWire Mobile, Inc. September 2011 - March 2012
LiveWire Mobile, Inc. June 2009 - September 2011
LiveWire Mobile, Inc. December 2007 - March 2009
ACI Worldwide January 2006 - October 2007
Inceptor, Inc September 2000 - January 2006
Computer.com October 1999 - September 2000
Lifesimple.com August 1999 - November 1999
Stream International January 1996 - August 1999
Skills
SaaS, Product Management, ITIL, Cloud Computing, Strategy, Data Center, Managed Services, Agile Project Management, Mobile Devices, Account Management, IT Operations, Linux, Management, VoIP, Enterprise Software, Sales Operations, Networking, Integration, Infrastructure, Software Development, Salesforce.com, Telecommunications, Security, Pre-sales, Storage, Wireless, Professional Services, Consulting, Team Leadership, IP, Solution Selling, Strategic Partnerships, Virtualization, Go-to-market Strategy, Disaster Recovery, System Deployment, Cloud Computing IaaS
Education
Bentley University
Boston University March 2004 - Present
Xaverian Brothers High School August 2000 - March 2004
Stream International January 1998 - June 2001
Home Depot January 1995 - January 1998
Skills
French, Mac/PC proficient, Excel, Social Media, Budget Management, Database Management, Adobe Acrobat, MS Office Suite, Customer Service, Word, PowerPoint, Outlook, Social Networking, Budgeting, English, Customer Relations, Data Entry, Problem Solving, Telephone Skills, Teamwork, Supervisory Skills, Mac, Administrative Support, Internet Explorer, Facebook, Writing, Customer Satisfaction, Access, Photoshop, Event Management, Event Planning, Public Speaking, Social Media Marketing, Editing, Photography, Wordpress, SAP, Microsoft Excel, Microsoft Word, Microsoft Office, Budgets, Human Resources, Mail Merge, Microsoft Publisher, Higher Education, Art History, Arts, Research, Process Improvement, Data Analysis
Education
Boston University 2005 — 2009
Bachelor, Liberal Studies
Newbury College 1993 — 1995
Interior Design
American International College 1978 — 1980
Human Resources
St. Clement 1970 — 1974
Fintech.net August 2012 - Present
US Army December 2008 - June 2012
US Army January 2007 - December 2008
US Army May 2002 - January 2007
US Army Reserves January 1995 - November 2001
Stream International 1999 - 2001
Skills
Medical Logistics..., Supervisory Skills, Supply Chain Management, Cold Chain Management, Warehouse Management, Warehouse Layout, Data Analysis, Customer Relations, Microsoft Office, Data Entry, Government Contracting, Order Management, Order Entry, Order Processing, Order Fulfillment, Oracle SQL, Warehousing, Leadership, Customer Service
Education
Brookhaven Community College 1999 — 2001
Art
Texas Tech University 1996 — 1999
Architecture
Hitachi Consulting April 2013 - Present
Hitachi Consulting March 2007 - Present
Geek Squad April 2001 - March 2007
Stream International January 2000 - March 2001
Neiman Marcus Direct January 1998 - September 2000
Skills
Management, System Deployment, Technical Support, Troubleshooting, Vendor Management, Security, Project Management, Networking, Integration, Information Technology, Operating Systems, Help Desk Support, SharePoint, Windows, IT Service Management
Education
Capella University 2005 — 2009
BS
University of Dallas 1995 — 1997
Eaton Vance December 2008 - Present
Lightower Fiber Networks July 2007 - December 2008
Lionbridge Technologies, Inc. June 2006 - July 2007
HP Hood LLC January 2006 - June 2006
Art Technology Group, Inc. March 2005 - December 2005
Cognex Corporation November 2002 - March 2005
Stream International April 1999 - November 2002
Stream International Inc. June 1997 - April 1999
Skills
SEC filings, Insurance, Forecasting, Mergers, Financial Modeling, Financial Reporting, Finance, Cash Management, Corporate Finance, Financial Analysis, Certified Treasury..., Hyperion Enterprise, Process Improvement, Treasury Management, Revenue Recognition, Sarbanes-Oxley Act, Accounting, Treasury Services
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2004 — 2007
Bentley University 1999 — 2003
B.S.
eBay Inc April 2013 - April 2015
eBay Inc July 2011 - March 2013
eBay 2003 - June 2011
OpenGrid 2001 - 2003
PhysicianAccess 1999 - 2001
Vanstar (Inacom) 1995 - 1999
Stream International 1993 - 1995
Corporate Software 1993 - 1995
Skills
Agile Methodologies, User Interface, Mobile Applications, User Experience, Product Management, E-commerce, Web Applications, Scrum, Scalability, Agile Project Management, SaaS, User Interface Design, JavaScript, Cloud Computing, Mobile Devices, Project Planning, Software Project..., HTML 5, Java, XML, Web Services, CSS3, PHP, XSL, Web Development
Education
California State University-Sacramento 1985 — 1989
LECG January 2008 - Present
Strategic Decisions Group (SDG) August 1997 - January 2008
Stream International September 1995 - October 1998
Education
Microsoft Centers 2009 — 2009
Microsoft SQL
Global Knowledge Center 2006 — 2006
certificate, Cisco Networking
New Horizons 2005 — 2005
certification, Lotus Domino Administration
Computer Learning Center 1994 — 1995
Certificate, Programming and IT infrastructure
Boston University 1993 — 1994
Information Technology
North Shore Community 1991 — 1992
Hotel Management
Apex Systems 2012 - 2014
SOS Security July 2010 - November 2011
Accuvant October 2007 - April 2010
Check Point Software Technologies Inc. March 2006 - October 2007
The Options Clearing Corporation 2003 - 2006
Regency Systems/S1 2000 - 2003
Stream International 2000 - 2000
Schlumberger - Geoquest 1995 - 2000
Skills
VPN, Security, Network Security, Data Center, Firewalls, Information Security, Cisco Technologies, IPS
Education
Brookhaven Community College 1997 — 2000
AA, Economics
University of Nevada-Las Vegas 1990 — 1992
Blue Cross Blue Shield of MA April 2008 - Present
Xtralis, Inc February 2008 - June 2008
Vision BioSystems December 2006 - January 2008
Talbots, Inc. 2002 - 2006
Artisoft, Inc. January 1998 - April 2001
Instron Corporation 1994 - 1998
Stream International 1992 - 1994
Skills
CRM, Team Building, SaaS, Leadership, Strategic Planning, Account Management, Project Management, Sales, Program Management
Education
Boston University 1979 — 1984
Business/Corporate Communications
Boston University
B.S., Communications
Boston University
Project Management Certificate
The MENTOR Network August 2012 - Present
Computershare March 2008 - August 2012
Iron Mountain June 2003 - March 2008
Fidelity Investments July 2001 - June 2003
Stream International June 1995 - July 2001
Skills
Microsoft Exchange, Enterprise Vault, Disaster Recovery, Blackberry Enterprise..., Windows, Active Directory, Exchange ActiveSync, Websense, Legal Discovery, High Availability..., SMTP, Email Archiving, Email Migration, Messaging, Mail Gateways, Powershell, OCS, Quest Migration Manager, ISA, VMware, Faxination, Legal Compliance, Windows Server, DNS, Servers, Security, DHCP, Storage, Data Center, Microsoft Technologies, Technical Support, Software Documentation, HP, Hardware, Operating Systems, Microsoft SQL Server, System Deployment, Blackberry, Infrastructure
Education
Boston University 1994 — 1997
M.A.
Stonehill College 1989 — 1993
B.A.
The Washington Center for Internships and Academic Seminars 1992 — 1992
Academic Internship Semester
PDS Technical Services November 2006 - Present
Accenture March 2005 - November 2006
Accenture January 2003 - March 2005
Sprint ESolutions July 2001 - May 2002
Inflow July 2000 - May 2001
Stream International July 1999 - August 2000
Education
University of North Texas 2003 — 2007
I am two courses away from completing my Bachelor's degree., Major: Corporate Training and Personnel Development Minors: Business and Computer Technology
Angelo State University
MFS Vice President - ITMFS Investment Mgmt1997 - Present
MFS Investment Management 1997 - Present
Massachusetts Financial Services 1997 - Present
Stream 1995 - 1999
Corporate Software/Stream International 1993 - 1997
Stream International 1992 - 1997
Skills
Mutual Funds, Asset Managment, Asset Management, Equities, Fixed Income, Portfolio Management, Bloomberg, Financial Services, Securities, Hedge Funds, Derivatives, Trading Systems, Series 7, Investment Management, Investments
Education
Babson College 1988 — 1992
ieSolutions July 2011 - Present
Custom Interface, Inc. January 2008 - November 2009
Embarq June 2006 - November 2007
Quest Healthcare - Rotech Healthcare July 2005 - June 2006
Stream International April 1999 - April 2005
Natural Data Temporary Services April 1999 - October 1999
Byte-Size Consulting July 1997 - October 1998
Skills
Troubleshooting, Operating Systems, Software Documentation, Technical Support, Hardware, Windows, Software Installation, Help Desk Support, Training, Access, Routers, Microsoft Office, Printers, Customer Service, Computer Hardware, System Administration, Disaster Recovery, SharePoint, Virtualization, Databases, Linux, Windows 7, HP
Education
Mount Hood Community College 2011 — 2012
History
Portland Community College 2008 — 2009
Computer Information Systems
Chemeketa Community College 1991 — 1993
Computers, European History
Oregon Institute of Technology 1984 — 1989
Toledo High School 1980 — 1984
Diploma
Dell September 2012 - Present
Quest Software January 2005 - September 2013
Quest Software January 2005 - January 2007
Iron Mountain September 2002 - January 2005
Stream 1996 - 1999
Stream International 1996 - 1999
Skills
Messaging, Cloud Computing, Active Directory, Virtualization, Microsoft Exchange, Enterprise Software, VMware, Disaster Recovery, Pre-sales, Microsoft Technologies, Email Archiving, Windows Server, Powershell, Digital Preservation, SaaS, Storage Area Networks, Enterprise Architecture, Data Center, High Availability, Server Architecture, Professional Services, Solution Architecture, SAN
Education
Bryant University 1993 — 1997
Business Administration concentration in Computer Information Systems
Computer Merchant / StateStreet September 2013 - Present
NSTAR February 2013 - August 2013
Wellington Management February 2010 - December 2012
Radius Staffing Resources (for EMC) 2007 - December 2009
The MENTOR Network May 2007 - October 2007
Starwood Hotels & Resorts September 2006 - February 2007
Boston Scientific September 2000 - June 2006
EDS at Boston Scientific 2000 - 2006
Stream International 1997 - 2000
Guardsmark December 1990 - September 1996
Skills
Blackberry Enterprise..., Microsoft Exchange, Servers, Blackberry, Disaster Recovery, Virtualization, Active Directory, Security, VMware, Windows Server, Firewalls, DNS
Education
Wentworth Institute of Technology 1986 — 1990
Bachelor of Science, Management Computer Hardware Technology
Blue Hills Regional Technical School 1981 — 1985
Staples August 2000 - Present
Stream International 1996 - 2000
Skills
Troubleshooting
Education
Bryant University 1986 — 1990
Seekonk 1980 — 1983
Apple November 2012 - Present
Volt Technical Resources November 2008 - April 2010
Compushare August 2008 - October 2008
Volt Technical Resources July 2007 - August 2008
Spherion August 2005 - May 2007
Telvista February 2004 - February 2005
Reaper Miniatures Inc. January 2003 - September 2003
Earthlink February 2002 - December 2002
Stream International March 1998 - January 2001
Skills
Help Desk Support, VPN, Servers, XP, Operating Systems, Routers, Switches, Networking, Laptops, Wireless, Workstations, Software Installation, Computer Hardware, Hardware, Windows XP, Troubleshooting, Technical Support
Education
Saint Bernard's School of Theology and Ministry
Jordan's Mark August 2014 - Present
HealthQuest Alliance February 2012 - July 2014
Omnicom Management Services 2005 - February 2012
Omnicom Management Services 2000 - 2005
Omnicom Management Services 1999 - 2000
Getronics-Wang June 1999 - December 1999
IBM February 1999 - June 1999
Stream International July 1998 - February 1999
Skills
Recruiting, Talent Management, Onboarding, Employee Engagement, Employee Training, Performance Management, Employee Relations, Talent Acquisition, Organizational..., Succession Planning, Training, Human Resources, HRIS, Employer Branding, Deferred Compensation, Applicant Tracking..., HR Policies, Management, Leadership, Customer Service, Marketing, Advertising, Integrated Marketing
Education
University of North Texas 2013 — 2015
Master’s Degree, Learning Technologies
University of North Texas 2003 — 2005
BAAS, Applied Technology, Training & Development
Brookhaven Community College 2001 — 2003
Business Administration
University of the Ozarks 1995 — 1998
Environmental Science
McRae (Mt. Holly) High School 1982 — 1995
HS, General High School Diploma
Multnomah County Library October 1999 - Present
Stream International 1998 - 1999
Skills
Technical Support, Training, Customer Service, Troubleshooting, Project Management, Teamwork, Call Centers, Data Entry, Information Literacy, Electronic Resources, Library Science, Public Libraries, Collection Development, Library, Library Research, Virtual Reference, Library Instruction
Education
Bryn Mawr College 1995 — 1997
Bachelor of Arts (B.A.), English Language and Literature, General
Bryn Mawr College
Bachelor's degree, English Language and Literature, General
Corestaff Services October 2003 - Present
Stream International September 1993 - October 2000
Education
Central Washington University
BA, Business Administration
American Express September 2009 - Present
Insight February 2008 - September 2009
Deloitte January 2006 - February 2008
Univeristy of Arizona May 2004 - December 2005
Vaisala January 2004 - August 2004
Stream International May 2003 - April 2004
Qwest Communications May 2002 - September 2002
Skills
• Proficient..., • Ability to lead by..., • Working knowledge of..., •Knowledgeable in..., Risk Management, Business Process, Auditing, Business Process..., Budgets, Data Analysis, Enterprise Risk..., External Audit, Financial Risk, IT Audit, ITIL, Information Technology, Internal Audit, Leadership, Management, PMP, Process Improvement, Project Management, Sarbanes-Oxley Act, Security, Training, Internal Controls, Information Security, CISSP, Program Management
Education
Arizona State University - W. P. Carey School of Business 2009 — 2010
Masters of Business Administration (MBA), Dual Emphasis: Leadership, Entrepreneurship
University of Arizona, Eller College of Management 2000 — 2005
Bachelors, Management Information Systems
Pima Community College 2002 — 2004
Associates, Business Administration
PetEdge December 2014 - Present
Analogic September 2012 - December 2014
Varian Semiconductor November 2002 - September 2012
iBasis May 2002 - November 2002
Converge August 2000 - March 2002
Gortons June 1997 - August 2000
Stream International May 1994 - March 1997
corporate software 1992 - 1996
Lotus Development Corp October 1992 - May 1994
Bank of Boston June 1989 - October 1992
Skills
Process Improvement, SAP, Cross-functional Team..., Program Management, Product Management, ERP, Integration, Business Analysis, Change Management, SAP ERP, Project Management
Education
Bryant University 1983 — 1986
Cognex Corporation November 1997 - Present
Thomson and Thomson 1996 - 1997
Stream International 1993 - 1995
LTX 1985 - 1993
Honeywell 1982 - 1984
Skills
Integration, Automation
Education
Northeastern University 1985 — 1992
Blue Hills Regional Technical School
Blue Hills Regional Technical School
Talmer Bank and Trust March 2013 - Present
Lake Trust Credit Union September 2011 - March 2013
Exo12 June 2008 - September 2011
Initech May 2005 - August 2008
Sheridan College 2005 - 2005
Siemens Business Services 2004 - 2005
Stream International 2001 - 2002
ModuSpec 2001 - 2001
Centrum Nieuwe Muziek Zeeland 1999 - 2001
Skills
Network Security, Vulnerability Management, Security, Vulnerability Assessment, Information Security, Penetration Testing, Computer Security, Disaster Recovery, PCI DSS, Information Security..., Firewalls, Evangelism, Computer Forensics, Linux, Servers, IDS, Cisco IOS, Risk Assessment, Information Technology, Technical Support, Application Security, VPN, Risk Management, Databases
Education
Davenport University 2008 — 2011
Masters, Information Assurance
Sheridan College 2004 — 2008
Bachelors, Information Systems Security
Algonquin College of Applied Arts and Technology 2002 — 2003
Post graduate certificate, Information Systems Security
Loyalist College 2001 — 2001
Certificate, Small Business Office Automation
SANS
GCFA, GCIH, IT
Fidelity Investments April 2012 - Present
Fidelity Inv May 2010 - Present
Fidelity Investments 1998 - Present
Fidelity 1998 - Present
RTM 2010 - 2011
InterPay 1996 - 1998
InterPay 1996 - 1998
Stream International June 1995 - May 1996
Stream International/Corporate Software 1991 - 1992
Skills
SDLC, Requirements Analysis, Agile Methodologies, Business Analysis, Software Project..., Vendor Management, Program Management, Multi-channel Campaign..., Process Improvement, Requirements Gathering, Visio, Integration, Unica Affinium Campaign, Cross-functional Team..., Project Portfolio..., IT Strategy, Enterprise Architecture
Education
Regis University 2001 — 2003
Master of Science (MS), Data Modeling/Warehousing and Database Administration
Bridgewater State College 1991 — 1995
Bachelor's degree, Political Science and Government
Regis University
Regis University
Regis University
north attleboro high school
Computershare March 2012 - Present
Fidelity Investments March 2001 - March 2012
Stream International March 1998 - March 2001
Skills
Systems Engineering, Blackberry Enterprise..., Active Directory, Microsoft Exchange, Disaster Recovery, Server Architecture, Windows Server, Servers, Messaging, Data Center, ITIL, Networking
Education
Cape Cod Community College 1990 — 1991
Tech Networks of Boston April 2015 - Present
Tech Networks of Boston October 2014 - April 2015
C2C Systems January 2011 - September 2014
Fidelity Investments / Veritude 2004 - 2009
Fidelity Investments December 1995 - February 2003
Stream International 1992 - 1995
Skills
Disaster Recovery, Windows Server, Virtualization, Microsoft Exchange, Active Directory, ITIL, VMware, Security, SharePoint, Data Center, Cloud Computing, Servers, Microsoft Certified..., Help Desk Support, Windows, DNS, Technical Support, TCP/IP, SAN
Education
Free Code Camp 2015 — 2017
Full Stack Web Development, Computer Software Engineering
Bryant University
Norwell High school
daryl.c.burns@gmail.com October 2014 - Present
AmeriHealth Caritas July 2012 - July 2014
The Children's Hospital of Philadelphia August 2011 - July 2012
Phelps County Regional Medical Center December 2008 - June 2011
International Paper January 2003 - September 2008
Computer Generated Solutions March 2001 - January 2003
Stream International 1999 - 2001
Carson-Newman College August 1996 - July 1999
Skills
System Administration, Active Directory, Troubleshooting, Software Installation, Project Management, Technical Support, Management, Digital Imaging, Windows Server, Software Documentation, Training, Enterprise Software, Leadership, Servers, Windows 7, Microsoft Office, Help Desk Support, Networking, Wireless Networking, Windows, Windows 7 Migration, Cisco VPN, Citrix, LAN-WAN, Microsoft Certified..., Microsoft Certified IT..., Microsoft Certified..., MCITP, MCDST, CompTIA Network+..., CompTIA A+ Certified, CompTIA Project+..., CompTIA Security+..., Healthcare Information..., Information Security, Technical Writing, Identity Management, Server Administration, SCCM, Microsoft Exchange, Meditech, Pointsec, Customer Service, IT Service Management, Computer Hardware
Education
Western Governors University 2009 — 2013
Bachelor's of Science, Information Technology - Network Administration
Carson-Newman College 1996 — 1999
BA, Mass Communications
Fisk University 1995 — 1996
Computer Science
Kadena High School 1991 — 1995
Accor North America January 1998 - January 2007
Stream International January 1996 - January 1998
Education
Odessa College 2010 — 2010
Certified Nursing Assistant
Angelo State University 1993 — 1994
High School for Health Professions 1989 — 1993
Dental Technology
SAP America Sr. DeveloperSAP1997 - Present
Stream International 1984 - 1997
Skills
SAP R/3, ERP, ABAP, SD, SAP, Pricing
Education
Boston University Questrom School of Business 1983 — 1986
VMware August 2013 - Present
Rue La La June 2012 - August 2013
Granite Telecommunications January 2010 - June 2012
IBM January 2000 - January 2010
Stream International 1998 - 2000
Skills
Active Directory, Middleware, Unix, Disaster Recovery, Web Services, Apache, Linux, Virtualization, VMware, Cloud Computing, Websphere, Agile Methodologies, System Administration, XML, Enterprise Architecture, SOA, DataPower, Databases, SQL, Java, EMC Storage
Education
Cape Cod Community College
StarTech.com August 2013 - Present
StarTech.com January 2011 - August 2013
Sony Ericsson Mobile Communications October 2009 - September 2010
Stream International July 2003 - October 2009
Conestoga-Rovers & Associates January 2002 - December 2002
Danis Communications 2000 - 2000
Skills
Technical Support, Computer Hardware, Hardware, Troubleshooting, Call Centers, Windows 7, Servers, Windows Server, Linux, Computer Network..., System Administration, Active Directory, Networking, Computer Programming, Computer Security, Web Applications, J2EE Application..., Database Design, Computer Systems..., Network Security, PHP, AJAX, JavaScript, C#, VB.NET, J2ME, Big Data, Team Leadership, Programming
Education
University of Waterloo - St. Jerome's University 1999 — 2002
Computer Science, Mathmatics
Athabasca University
Computer and Information Systems
Xerox April 2007 - Present
Paladin Consulting March 2007 - Present
Vandervall Inc March 2001 - Present
Argus Connection Inc March 2006 - March 2007
Boy Scouts of America July 2002 - March 2007
Stream International October 2000 - July 2002
Xerox January 1998 - December 2000
Stream International September 1995 - September 2000
Xerox October 1994 - December 1997
Xerox Business Services June 1993 - October 1994
Skills
Training, Troubleshooting, Project Management, Networking, Microsoft Office, Customer Service, PowerPoint, Leadership, Team Building, Business Analysis, Management, Technical Support, Access, Program Management, Software Documentation, Employee Training
Education
California State University-Long Beach - College of Business Administration 1975 — 1979
Associates LEXS Stream University
Brookhaven College
Long Beach State University
B.S, Business Administration
MoreStream University
Online Technical Training
Local Systems Administrative
Richland College 2002
Southwest Community College
A.A, Business Communication
Cygnus Wealth Management March 2011 - Present
Edward Jones December 2007 - March 2011
Stream International August 2005 - May 2007
Z57 Internet Solutions November 2002 - July 2005
Education
Anderson University 1997 — 2002
Boston University September 2009 - Present
TEK Systems, Contracting Company August 2008 - April 2009
Navic Networks May 2005 - May 2008
Navic Networks 2005 - 2008
Intel December 2004 - April 2005
Northeastern University September 2003 - November 2004
Navisite January 2000 - August 2003
State Street Corporation April 1999 - December 1999
Stream International November 1997 - March 1999
Education
Boston University
M.S, Computer Science specializing in Data Mining and Business Intelligence Software development
Punjab University
B.S, Chemistry, Physics and Mathematics
Worcester Polytechnic Institute
Staples March 2013 - Present
Casual Male Retail Group December 2007 - February 2013
Casual Male Retail Group May 2004 - December 2007
COCA-COLA BOTTLING COMPANY OF NEW ENGLAND 2003 - 2004
EMERSON HOSPITAL 2001 - 2002
BOSTON MEDICAL CENTER 2001 - 2001
STREAM INTERNATIONAL 2000 - 2001
BOSTON MEDICAL CENTER 1998 - 2000
THE MARMAXX GROUP 1994 - 1997
MASSACHUSETTS COMMISSION AGAINST DISCRIMINATION 1991 - 1994
Skills
Employment Law, Employee Relations, Compliance, Investigations, Legal Compliance, HR Policies, Private Investigations, Employee Training, Succession Planning, Retail, Human Resources, Personnel Management, HRIS, Onboarding, Hiring, Performance Management, Benefits Administration, Interviews, Payroll, Employee Benefits, Talent Management, Applicant Tracking..., Training, Sourcing, Recruiting
Education
Lesley University
Masters, Human Resources
Bentley University 1991 — 1991
Certificate, Paralegal
Northeastern University
Bachelors, Business Administration Management Concentration
Johnson & Wales University 1979 — 1981
Associates, Business Management
Tenet Healthcare April 2011 - Present
Vanguard Health Systems November 2009 - April 2011
Vanguard Health Systems February 2008 - October 2009
Stream International 2003 - 2008
Skills
Healthcare, Hospitals, Onboarding, Employee Relations, Employee Engagement, Healthcare Management, Succession Planning, Performance Management, Employee Benefits, Benefits Administration, Talent Management, Talent Acquisition, Organizational..., HR Policies, Human Resources, FMLA, Leadership Development, Recruiting, Organizational Design, Compensation Structures, Ambulatory, Benefits Management, Rewards, HRIS, Process Improvement, Leadership, Personnel Management, Strategic Planning, Team Building, New Hire Orientations, Change Management, Deferred Compensation, Vendor Management, Training, Management, Workforce Planning
Education
Acadia University
BBA
Greyhound Lines, Inc. October 2015 - Present
AT&T May 2007 - September 2015
Computer Sciences Corporation May 2006 - May 2007
The Computer Merchant, Ltd / Computer Sciences Corp 2005 - 2006
Teleplan April 1998 - November 2005
Stream International May 1996 - November 1997
Skills
Troubleshooting, Network Engineering, Network Administration, Computer Hardware, Hardware Support, Hardware Diagnostics, Programming, Problem Solving, IT Operations, Customer Service, Batch Files, Scripting, Reporting Systems, Reports, Windows 7, Windows XP Pro, Windows, Project Coordination, VoIP, Microsoft Excel, Microsoft Office, Microsoft SQL Server, Microsoft Word, Microsoft Office 2007, Access, Credant Encryption, Security, Active Directory, Software Documentation, Microsoft Exchange, Networking, Cisco Technologies, Virtualization, Operating Systems, Switches, Help Desk Support, Software Installation, SharePoint, System Administration, Printers, ITIL, Windows Server, Servers, XP, Disaster Recovery, System Deployment, VMware, Hardware, VPN, DNS
Education
American InterContinental University 2009 — 2011
Bachelor of Information Technology, Computer Programming
Dallas County Community College 1999 — 2001
Associate's degree, CCNA
Beldon Roofing/LeafGuard August 2013 - Present
Kohl's Department Stores March 2012 - Present
GC Services April 2011 - March 2012
Auto Refinance Source November 2007 - February 2011
Quality3 March 2003 - August 2007
Stream International February 2000 - February 2003
Skills
Technical Support, Call Center, Training, Customer Satisfaction, Customer Service, Account Management, Computer Hardware, Sales, Salesforce.com, Troubleshooting, Data Entry, Benefits Administration, Lotus Notes, Direct Sales, Printers, Collections, Management, Supervising, Call Centers
Education
Brookhaven Community College 2002 — 2004
Yes, Associate in Arts/Associate in Sciences Degree
Nationstar Mortgage October 2013 - Present
Nationstar Mortgage October 2013 - July 2014
Nationstar Mortgage May 2010 - October 2013
Nationstar Mortgage May 2010 - October 2013
Nationstar Mortgage June 2007 - May 2010
Nationstar Mortgage June 2005 - August 2007
WFS Financial August 2001 - June 2004
Stream International August 1997 - August 2001
Skills
Access, SDLC, Process Improvement, Microsoft Office, Business Analysis, Leadership, Mortgage Banking, Visio, Risk Management, Call Centers
Education
Capella University 2010 — 2013
MS, Software Engineering
Cheeky Bambino November 2011 - Present
The Pampered Chef November 2011 - June 2012
Leapforce October 2010 - September 2011
Stream International 2008 - 2010
Stream Global Service 2005 - 2010
Skills
Customer Service, Customer Relations, Customer Satisfaction, Managment, Windows, Microsoft Office, Troubleshooting, Documentation, Computer Hardware, Technical Support, Coaching, Team Leadership, Lotus Notes, Analysis, Account Management, Call Center, Outlook, Management, Call Centers, Process Scheduler, Social Networking, Software Documentation, Metrics, Technical Writing, Training, Customer Experience, Workforce Management, Quality Assurance, Social Media, Process Improvement, Microsoft Excel, Project Management
Education
Art Institute of Seattle 2003 — 2005
Associate of the Arts, Video Production
US Navy Reserve August 2013 - Present
Target October 2012 - Present
MHCC Rho Theta Chapter Phi Theta Kappa June 2012 - June 2013
Mount Hood Community College September 2012 - March 2013
Stream International 2008 - 2009
American Family Karate and Fitness 2006 - 2008
Skills
Software Installation, Outlook, Workforce Management, Telephone Skills, Printers, Process Improvement, Windows, Networking, Customer Satisfaction, Troubleshooting, XP, IEX, OS X, VPN, Windows Server, Microsoft Office, CRM, Contact Center..., Call Center, Microsoft Office 2007, Contact Centers, eWFM, Solidworks, AutoCAD, Revit, Mastercam, C++ Language, Microelectronics, Statics, Fluid Dynamics, Strenghs of materials, Computer Hardware..., Project Management, Group Projects, Illustrator, Technical Support, Time Management
Education
Mount Hood Community College
Associate of Applied Science, Mechanical Engineering Technology
Portland State University 2008 — 2012
Bachelor of Arts (B.A.), Applied Linguistics
Chemeketa Community College 2002 — 2005
Associate of Arts (A.A.), General Studies
Tripwire April 2015 - Present
Tripwire February 2013 - April 2015
PC World January 2013 - December 2013
Teleperformance July 2012 - November 2012
Teleperformance August 2011 - July 2012
Boise State University January 2011 - May 2011
Domino's Pizza February 2008 - March 2010
DIRECTV August 2004 - February 2008
Square2Marketing 2006 - 2007
Stream International May 2000 - July 2004
Skills
Technical Support, Linux, Call Centers, Technical Writing, C#, Regular Expressions, PHP, Symfony, JavaScript, SQL, Quality Assurance, Networking, Troubleshooting, Customer Service, iPhone, Time Management, OS X, HTML, Web Development, iOS, Windows 7, Computer Hardware, Windows XP
Education
Boise State University 2009 — 2012
ITT Technical Institute 2000 — 2002
Associate of Arts and Sciences (A.A.S.), Computer Network Systems Technology
Disney Interactive April 2013 - Present
Playdom February 2010 - April 2013
Lunar Logic August 2005 - January 2010
Lunar Logic September 2003 - August 2005
Stream International July 2002 - September 2003
Dynamix January 1996 - November 1999
Parkland College 1993 - 1996
Skills
Quality Assurance, Software Quality..., PHP, Web Applications, JIRA, Editing, Agile Methodologies, Black Box Testing, Scrum, Video Games, XML, Subversion, Scripting
Education
Parkland College 1994 — 1996
A.A.S., Visualization Computer Graphics
University of Illinois at Urbana-Champaign 1990 — 1993
M.S., Inorganic Chemistry
University of Hawaii at Manoa 1987 — 1990
B.S., Chemistry
California Institute of Technology 1985 — 1987
Chemistry
Cigna September 2013 - Present
CIGNA Healthcare May 2009 - September 2013
Aetna April 2001 - December 2008
Partners HealthCare July 2000 - February 2001
Stream International August 1998 - June 2000
Skills
Crystal Reports, Business Analysis, Quality Center, Data Warehousing, Mainframe, Software Project..., DB2, Databases, Testing, Microsoft SQL Server, SDLC, Test Planning, SQL, Software Documentation, Troubleshooting, User Acceptance Testing, Technical Support, VBA, ASP.NET, Visual C#, Requirements Analysis, COBOL, ClearQuest, Access, Business Objects, Visio, Data Modeling, Requirements Gathering, SharePoint, Integration
Education
Central Connecticut State University 2006 — 2009
M.S., Computer Science
Nichols College 1994 — 1998
B.A., Management Information Systems
Fidelity Investments September 2009 - December 2014
Fidelity Investments July 2007 - April 2008
Fidelity Investments December 2002 - June 2007
Fidelity Investments July 1998 - December 2002
Boston Beer Company 1997 - June 1998
Stream International 1995 - 1997
Skills
Risk Management, Treasury Management, Cash Flow Forecasting, Financial Services, Cash Management, Treasury, Valuation, Finance
Education
Bryant University 1999 — 2003
MBA, Finance
Rhode Island College 1991 — 1995
Bachelor of Science, Accounting
CVS Caremark Corporation August 2012 - Present
CVS Caremark Corporation February 2011 - August 2012
CVS Caremark Corporation August 2009 - February 2011
Textron Inc. October 1996 - March 2009
Stream International December 1993 - October 1996
Stream International December 1991 - December 1993
Education
Bryant University 1981 — 1985
B.S. B.A., Accounting
G & B Enterprises January 2003 - Present
Consolidated Publications, Inc. 1997 - 2002
Stream International 1991 - 1997
Total Technical Group - Contract Services 1986 - 1991
Stanford Linear Accelerator Center (SLAC) 1980 - 1986
Education
University of Phoenix 1987 — 1989
BSBA, Operations Management
Cañada College 1980 — 1982
AS; AA, Technical Illustration; Business Administration
Time Warner Cable January 2010 - Present
Cox Communications April 2006 - November 2009
Cox Communications January 2004 - April 2006
Cox Communications August 2001 - December 2003
Infinium Software June 2000 - July 2001
Stream International January 1999 - June 2000
Boston Gas Company August 1993 - October 1998
Eastern Enterprises June 1990 - August 1993
The Gillette Company August 1986 - June 1990
GTE May 1985 - August 1986
Skills
Demand Generation, Customer Retention, Product Development, Product Lifecycle..., Sales Management, Marketing Communications, Direct Mail Campaigns, Online Advertising, Marketing Strategy
Education
Bentley University 1985 — 1989
MBA, Marketing and Finance
Bentley University 1981 — 1985
Bachelors of Science, Accounting and Finance
Explorer/ICW Group 2008 - Present
The MENTOR Network 2006 - 2008
The MENTOR Network 2004 - 2006
ADP 1999 - 2004
Stream International 1998 - 1999
ADVANTA Corp 1987 - 1994
Skills
Onboarding, Talent Management, Talent Acquisition, Employee Relations, Performance Management, Succession Planning, Human Resources, Deferred Compensation, Change Management, Employee Training, Career Development, Benefits Administration, HRIS
Education
Binghamton University
MA, Human Resources/Organization Development, 4.0
St. Bonaventure University
BBA, Accounting
Providence Health Plans March 2015 - Present
Dental office February 2013 - Present
Providence Health & Services July 2014 - December 2014
Amazon May 2013 - December 2013
Smile Brands Inc. October 2010 - February 2013
Monsanto September 1999 - October 2003
Stream international November 1995 - July 1999
Skills
Outlook, Administrative..., Healthcare, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Budgets, Java, Office Management, Account Reconciliation, Epic Resolute..., Medical records, Administrative..., Medical Records, Training, Insurance, Team Building, Management, Strategic Planning
Education
Allameh Tabatabai University 1979 — 1986
Bachelor of Arts (B.A.), English Language and Literature/Letters
Strongheart Consulting Svs. May 1995 - Present
Mills Fleet Farm November 2013 - May 2014
QPS Employment Group December 2012 - November 2013
Kelly Services 2011 - 2012
Apisphere Inc. 2008 - 2011
International Ford Group 2004 - 2008
University of Texas at Arlington February 2001 - August 2004
Stream International 1990 - 2001
Skills
Word, Excel, Access, Windows, Troubleshooting, Customer Service, Healthcare, Teaching, Event Planning, Administration, Microsoft Office, Health, Scheduling, Outlook, Writing, Research, Social Media, PowerPoint, Coaching, Teamwork, Editing, Data Entry, Customer Relations, Social Networking, Wellness, Mentoring, Public Relations, Problem Solving, Advertising, Bodywork, Photoshop, Event Management, Administrative Support, Supervisory Skills, Team Building, Inventory Management, Facebook, Time Management, Budgeting, Retail, Social Media Marketing, Community Outreach, Cpr Certified, Counseling, Fitness, Marketing Communications, Small Business, Marketing Strategy, Creative Writing, Spa
Education
American InterContinental University 2010 — 2012
Bachelor's degree
American Intercontinental University 2009 — 2010
Associates
Town of Mashpee July 2003 - Present
Arthur D. Little November 2000 - May 2002
Stream International August 1999 - November 2000
Skills
Microsoft Exchange, Active Directory, VMware Infrastructure, VMware ESX, Veeam, Cisco asa55xx, HP Procurve Networking, Network Security, Windows Server, Windows 7, Backup Exec, Symantec Endpoint..., Linux, Wireshark, Dell PowerEdge Servers, Proxim
Education
Cape Cod Community College
A.S., Information Technology
CISSP Boot Camp 2014 — 2014
Jackson County May 2013 - Present
Dawson Court Reporting May 2009 - December 2012
Stoffels & Associates June 2009 - July 2012
Stream International January 2000 - March 2006
Skills
Multi-tasking Skills, Court Reporting, Proofreading, Scoping Studies, Technical Support, Network Administration, Videography, Blogging, Conference Rooms, Medical Malpractice, Public Speaking, Family Law, Depositions, Legal Video, Corporate Law, Arbitration, Typing, Social Networking, Legal Assistance, PowerPoint, Customer Service, Registered Professional..., Video Conferencing, Litigation Support, Outlook, Probation, Interviews, Civil Litigation, Wordperfect, English, Transcription, Mediation, Research, System Administration, Microsoft Word, Time Management, LiveNote, Access, Real Time, Administrative..., Trials, Daily Copy, Video, Writing, Troubleshooting, Microsoft Excel, Hearings, Editing, Litigation, Notary Public
Education
Court Reporting Institute-Wheeler Institute of Texas 2005 — 2010
Applied Science, Stenography
Court Reporting Institute of Dallas 2004 — 2009
Associates of Applied Science, Stenotype
Van Alstyne High School 1992 — 1996
Advanced, General
Intel Corporation August 2015 - Present
MapMyFitness / UnderArmour July 2014 - July 2015
HP Cloud September 2011 - July 2014
Stratfor April 2011 - September 2011
University of North Texas April 2009 - April 2011
University of North Texas July 1999 - April 2009
Volt ATS - GTE January 1999 - June 1999
Stream International October 1997 - January 1999
Skills
OpenStack, Linux, DNS, Project Management, VMware ESX, Cloud Computing, Operating Systems, Troubleshooting, Ubuntu, Security, Testing, Git, Networking, Shell Scripting, Apache, Unix, Cluster, Storage
Education
University of North Texas 1997 — 2011
Amarillo College 1997 — 1998
Private Developer March 2012 - Present
AT&T December 2006 - February 2011
Stream International September 1996 - 2002
Mustange Security and Investigations 1990 - 1992
Skills
Customer Service, DSL, TCP/IP, Ethernet, VoIP, Internet, Microsoft Office, Programming Languages, C/C++, Visual Studio, Visual C++, Visual C#, Android Development, ASP, Web Development, Website Development, Windows operating..., Trucking, Dispatching Frieght, Telephony, Call Center, Call Centers, Windows
Education
Texas State Technical College 1994 — 1996
Computer Science
Blinn College
Computer Science
Electronic Health Records, Proactive, IT Savy August 2011 - Present
Volunteer at Rhode Isand Free Clinic August 2010 - Present
Stream International 2000 - 2002
Skills
HIPAA, Microsoft Office, Administration, Telephone Skills, Outlook, Community Outreach, eClinical Works, Public Speaking, Medical Terminology, Data Entry, Nonprofits, Grant Writing, EHR, Data Analysis, Healthcare Management, Clinical Research, Process Improvement, Informatics, PowerPoint, EMR, Microsoft Word, Healthcare, Event Planning, Volunteer Management, Pharmacy, Healthcare Information..., Teaching, Social Networking, Cerner, Patient Safety, Hospitals, Customer Service, Cpr Certified, Software Documentation, Microsoft Excel, SDLC, Appointment Scheduling, Management, OS X, Managed Care, Access, Social Media, Database Administration, Software Implementation, HL7, Troubleshooting, Revenue Cycle, Research, Program Development, Help Desk Support
Education
Bentley University 1996 — 2000
Bachelor's of Science, Computer Information Systems
ITNorth.ca January 2012 - October 2015
Stream Global Services December 2003 - December 2009
Stream International December 2003 - December 2009
H & R Block April 2003 - December 2005
District of Hope January 1998 - January 2005
Search & Rescue January 1988 - January 2005
BC Ambulance Service June 1987 - July 2003
Fraser Cascade Optimists Club January 2000 - January 2003
Skills
Networking, Active Directory, Windows Server, Technical Support, HP, WAN, Windows, Solaris, Network Administration, VLAN, Servers, Software Installation, DNS, System Deployment, Troubleshooting, Microsoft Technologies, Virtualization, IT Service Management, Information Technology, Customer Service
Education
CDI College 2011 — 2012
Database Manager
CDI College 2010 — 2011
Diploma, Network & Internet Security Specialist
Psychology & Counselling Undergrad & Graduate 1981 — 1987
University of Saskatchewan 1981 — 1987
Fresenius Medical Care January 2005 - Present
Stream International November 2001 - July 2003
Art Technology Group April 2000 - November 2001
Learningsmith November 1997 - February 2000
General Cinema Theatres, Inc. May 1985 - September 1996
Gladstone & Chain August 1982 - May 1985
Gerald T. Reilly & Associates September 1979 - August 1982
Skills
Financial Analysis, Real Estate, Leases, Budgets, Mergers & Acquisitions, Financial Modeling, Management, Negotiation, Finance, Location Intelligence, Strategic Planning, Disposition, Dispositions, Contract Negotiation, Analysis, Accounting, Strategy, Auditing, Lease Administration
Education
Bentley University 1974 — 1978
BS, Accounting
Boston College High School 1970 — 1974
Boston College
MBA, Finance Concentration
Bank of America Home Loans July 2009 - May 2010
Countrywide Home Loans December 2006 - April 2009
Time Warner Cable August 2006 - December 2006
Comcast Corporation July 2004 - August 2006
VarTec Telecom May 2003 - May 2004
Stream International February 2000 - May 2003
Education
Bergen Community College 1971 — 1981
A.A.S., Accounting
Novillus September 2013 - Present
Boy Scouts of America > Cub Scouts 2013 - 2013
Stream International 1997 - 2002
Skills
Project Management, Program Management, Process Improvement, Marketing, Employee Relations, Strategic Planning, Customer Service, Training, Management, Coaching, Analysis, call center management, Leadership, Team Building, Contract Negotiation, Social Media, Call Centers, Sales Management, Human Resources, Account Management, Retail, Sales, Business Analysis, Nonprofits, Public Speaking, Social Networking, WordPress, Website Development, Web Analytics
Education
Arizona State University
Bachelor's degree, Communication, General
Allscripts September 2013 - May 2015
Allscripts November 2011 - September 2013
Rogers Communications Inc August 2007 - April 2012
Core Group Consultants August 2002 - August 2007
Stream International January 2001 - August 2002
Sideware Systems January 2000 - January 2001
Canadian Armed Forces 1997 - 2001
Skills
Testing, User Acceptance Testing, Requirements Analysis, Software Quality..., Software Development, SDLC, Quality Assurance, Software Documentation, Technical Support, Business Analysis, Visio, Test Cases, Windows, Access, Operating Systems, Agile Methodologies, Integration
Education
The University of British Columbia 2008 — 2008
The Software Engineering Process
The University of British Columbia 2008 — 2008
Software Quality Assurance: More Than Just Testing
British Columbia Institute of Technology 2006 — 2007
Applied Systems Analysis and Design
British Columbia Institute of Technology 2002 — 2002
Introduction to Quality Control Methods
British Columbia Institute of Technology 2002 — 2002
Software Quality Assurance
CDI College of Business and Technology 2002 — 2002
Computer Programming and Systems Analysis
Yakima Valley Farm Workers Clinic March 2011 - Present
Coventry Health Care April 2006 - November 2010
Edward Jones February 2004 - January 2006
First Health March 2002 - February 2004
AT&T Broadband July 2000 - March 2001
Achieve Global August 1996 - June 2000
Stream International January 1986 - July 1996
Skills
Training, Employee Training, Leadership, Leadership Development, Program Management, Human Resources, E-Learning, Needs Analysis, Instructor-led Training, Learning Management..., Adult Education, Curriculum Design
Education
University of Phoenix 1998 — 2000
Masters, Organizational Management
Brigham Young University
Bachelor of Science, Sociology
Northeast Hearing Instruments January 2014 - Present
Law Office of Maureen Counihan 2011 - 2012
Nuance Communications 2008 - 2009
Burlington Public Schools 2007 - 2008
Burlington Education Foundation 2003 - 2006
Stream International 1994 - 1998
CR Bard, Vascular Systems Division 1992 - 1994
Cytyc 1991 - 1992
Corporate Software Inc. 1984 - 1991
Skills
Training, Customer Service, CRM, Program Management, Outlook, Microsoft Word
Education
Bryant University
BS in Business Administration
Olivier & Sons, Inc. 1996 - Present
EMC Corporation 2000 - 2003
Stream International 1998 - 1998
Skills
Troubleshooting, Network Administration, VMware, Windows 7, System Administration, DHCP, Windows XP, Firewalls, Disaster Recovery, Technical Support, Network Security, Peachtree Accounting, Adobe Photoshop, EZWatch Pro, Visual Basic, SQL, HTML, Wavelab, Steinberg Nuendo, Active Directory, Windows Server
Education
Wentworth Institute of Technology 2013 — 2015
Project Management
Bristol Community College 1993 — 2011
Associate of Science (AS), Information Systems, A
University of Massachusetts Dartmouth 1991 — 1993
Dresser-Rand December 2007 - Present
Dresser-Rand December 2007 - Present
Dresser-Rand November 2004 - December 2007
Rivana Foods March 2004 - December 2007
Riviana Foods November 2002 - November 2004
Verteq Inc August 1996 - November 2002
Stream International February 1996 - August 1996
Skills
Project Engineering, Gas Turbines, Steam Turbines, Turbines, Commissioning, Turbomachinery, Engineering, Air Compressors, Power Generation, Engineering Design, Power Plants, Oil/Gas, DCS, Allen Bradley, PLC, Instrumentation, FEED, Electricians, Preventive Maintenance, Gas, Refinery, Control Systems Design, Generators, Automation, Hydraulics, Oil, Pneumatics, Petroleum
Education
American InterContinental University 2012 — 2013
Master of Business Administration (MBA), Project Management, 4.0
DeVry Institute of Technology
B. S, Electronic Engineering
Argo Marketing Group January 2012 - Present
Leads ETC. March 2003 - July 2003
Stream International February 1996 - May 2002
Skills
Call Centers, Customer Service, VoIP, Telecommunications, Troubleshooting, Microsoft Excel, Cisco Technologies, Sales Management, Telephony, IP, Technical Support, Sales, Vendor Management, Servers, Networking, Microsoft Exchange, Account Management, WAN
Education
Bridgewater State College 1987 — 1989
Computer Programming
XO Communications 2013 - Present
CompuCom October 2000 - September 2012
Software Spectrum April 2000 - October 2000
Stream International April 1999 - April 2000
Skills
Help Desk Support, Technical Support, Operating Systems, Troubleshooting, Windows, Windows XP, Active Directory, Windows 7, Laptops, Computer Hardware, Servers, Windows Server, Hardware, VPN, DHCP, DNS
Education
Central Texas College
Associate of Arts (A.A.), Art/Art Studies, General
University of Central Texas
Business Adminstration
The Hope Group August 2011 - March 2013
Independent IT Contractor January 2004 - August 2011
ACT Smart January 2011 - April 2011
Microgroup, Inc April 2007 - January 2009
Ropes and Gray, LLP January 2000 - December 2003
Stream International January 1999 - January 2000
Stream International January 1998 - January 1999
Skills
Customer Service, Network Administration, Information Technology, Windows Server, Microsoft Office, Microsoft Exchange
Education
American International College 2009 — 2009
Master Certificate PC and Networking Design, Computer Science, 4.0
Boston College 2001 — 2001
Microsoft Windows 2000 Networking and System Essential certificate, Computer Science
East Coast Aero TechBedford
Quincy College
MedSynergies February 2011 - Present
Texas Health Resources November 2010 - January 2011
LRN January 2007 - October 2009
Let'sTalk January 2005 - November 2006
Stream International January 2001 - December 2004
Cabarrus County January 1999 - January 2001
Skills
Healthcare, Healthcare Information..., HIPAA, Software Documentation, Visio, Healthcare Management, Captivate, EMR, Articulate Suite, Instructional Design, Plateau, Cornerstone, SumTotal, Greenlight, Healthstream, Microsoft Office, MCSA, SCORM, AICC, Customer Service, HTML, Flash, Camtasia, Dreamweaver, CompTIA A+ Certification, Project Management, Instructor-led Training, LMS Administration, SABA, SuccessFactors, Moodle, Marketing, Telecommunications, ADDIE, Adult Learning Theory, Technical Writing, Technical Support, E-Learning, Management, Educational Technology, Educational Leadership, Human Resources, Talent Management, Learning Management...
Education
Appalachian State University 1996 — 1997
BS, Business Education
Arizona State University 1994 — 1996
G4S Technology 2012 - 2013
Boston Public Health Commission December 2002 - June 2010
Stream International August 2000 - January 2001
CompUSA March 2000 - August 2000
Brigham and Women's Hospital 1986 - March 2000
Skills
Computers, Customer Service, Medical Terminology, Medical Interpreter
Education
Cambridge College 2011 — 2012
Human Services Major
Clark University
Certificate, PC Service and Supp Specialist Program with A+ Certification
University of Massachusetts Boston 1997 — 1998
Computer Science
Northeastern University 1994 — 1996
Medical Laboratory Science
Roxbury Community College 1991 — 1994
Associate's degree, Biological Science
Wentworth Technical School 1989 — 1990
Certificate, Computer Electronic
Institut Superieur Technique D'Haiti 1981 — 1985
Civil Engineering
Grapevine Kawasaki Polaris 2009 - November 2013
Texas Instruments January 2007 - October 2008
Stream International 2006 - 2007
Dish Network 2005 - 2007
Skills
Sales Management, Sales Rep Training, Customer Service, Social Media Marketing, Event Planning, Marketing Event Planning, Small Business, Motorcycle Industry, Mechanics, Social Skills
Education
Ashworth University 2008 — 2009
Motorcycle Mechanics, Motorcycle Maintenance and Repair Technology/Technician
Bullseye Consulting 2005 - 2008
E-Numera 2003 - 2008
Aquent 2002 - 2003
Aquent 1997 - 2001
Harte Hanks 1996 - 1997
Harte Hanks 1996 - 1996
Stream International 1995 - 1996
Stream International 1994 - 1995
Education
Boston Latin School
High School
University of Massachusetts Lowell
Bachelor's Degree, Management Information Systems, General