BlueCross BlueShield of Tennessee
Industry: Company
DescriptionBlueCross BlueShield of Tennessee is the largest health benefit plan company in Tennessee. It is an independent, not-for-profit organization governed by its own board of directors. Headquarters: Chattanooga, Tennessee, United States CEO: J.D. Hickey CFO: John F Giblin Chief medical officer: Andrea D. Willis Subsidiaries: Volunteer State Health Plan, Shared Health, Inc., SVPs: Karen Ward, Roy Vaughn, Andrea D. Willis, Henry Smith
BlueCross BlueShield of Tennessee List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at BlueCross BlueShield of Tennessee. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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1,567 BlueCross BlueShield of Tennessee employees in database. Find out everything there's to know about BlueCross BlueShield of Tennessee employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
BlueCross BlueShield of Tennessee Employees
UC Health May 2013 - Present
Felicia and Brenda's Bargain Corner October 2011 - January 2014
Garretson Resolution Group December 2012 - March 2013
Pure Romance January 2011 - February 2012
National Government Services February 2008 - July 2011
National Government Services February 2007 - February 2008
National Government Services February 2003 - February 2007
BlueCross BlueShield of Tennessee August 1993 - February 2003
Skills
Training, Customer Service, PeopleSoft, Employee Benefits, Employee Relations, Leadership Development, Benefits Administration, Team Building, Coaching, Microsoft Office, Management, Process Improvement, Microsoft Excel, Budgets, Recruiting, Sales, Customer Satisfaction, Insurance, Project Planning, Organizational..., Social Media, Medicaid, Call Center, Team Leadership, Policy, Government, Project Management, Lotus Notes, Microsoft Word, Software Documentation, Outlook, Event Management, Leadership, Claim, Access, System Administration, Account Management, Business Analysis, Change Management, Public Relations, Public Speaking, Medicare, Analysis, Event Planning, Time Management, Human Resources, Strategic Planning, PowerPoint, Data Entry, Data Analysis
Education
University of Toledo 2015 — 2018
Bachelor degree pending, Applied Organizational Technology
Cincinnati State Technical and Community College 2009 — 2012
Associates, Business Management
CIGNA Healthcare June 2010 - Present
CIGNA Healthcare July 2007 - June 2010
CIGNA Healthcare November 2004 - July 2007
CIGNA Healthcare August 2002 - November 2004
CIGNA Healthcare October 2000 - August 2002
Magellan Behavioral Health June 1999 - March 2000
BlueCross BlueShield of Tennessee September 1995 - June 1999
Skills
Insurance, Employee Benefits, Underwriting, Training, Management, Claim, Finance, Call Centers, Financial Risk, Customer Service, Coaching, Accounting, Policy, Health Insurance, Risk Assessment, Managed Care, Access, Leadership, Process Improvement, Team Building, Business Analysis, Vendor Management, HIPAA, Financial Analysis, Change Management
Education
University of Alabama 2010 — 2014
Master of Arts (M.A.), Global Business Management
The University of Tennessee at Chattanooga 1998 — 2002
Bachelor of Science, Economics
Chattanooga State Community College 1996 — 1998
Associate Degree, Information Systems
BlueCross BlueShield of Tennessee November 2013 - Present
Hamilton County Department of Education February 2010 - Present
CIGNA Healthcare September 2006 - September 2009
Walmart November 1998 - June 2005
Skills
Customer Service, Microsoft Office, Team Building, Teamwork, Customer Satisfaction, Goal-driven leader, Teaching, Great Motivator, Interpersonal Skill, Highly personable, Customer Driven, People-oriented, Problem Solving, Nurturing, Positive Personality, Energetic team player, Staff Development, Training, Alturistic, Reliable
Education
Tennessee Technological University 2011 — 2014
Chattanooga State Community College 2002 — 2005
Associate's degree, Information Technology
Century 21 Action Realty January 2008 - Present
BlueCross BlueShield of Tennessee June 2000 - December 2007
United States Postal Service January 1996 - August 2000
Skills
Buyer Representation, First Time Home Buyers, Listings, Short Sales, Single Family Homes, New Home Sales, Relocation, Foreclosures, REO, Referrals, SFR, Investors, ABR, Investment Properties, Move Up Buyers, Income Properties, Real Estate
Education
Chattanooga State Community College 2000 — 2005
BS, Forensic Psychology
Chattanooga Area Food Bank January 2013 - Present
The Dental Centers, Inc. November 2007 - February 2012
BlueCross BlueShield of Tennessee September 2002 - April 2003
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Public Speaking, Cpr Certified, Restorative Dentistry, Pediatric Dentistry, Nitrous Oxide, Oral Surgery, Sealants, Coronal Polishing, Orthodontics, Administrative..., Outlook, Data Entry, Time Management, Community Outreach, Spreadsheets, Telephone Skills, Office Administration
Education
University of Alabama 2014 — 2015
Bachelor's Degree, Family and Community Services/Non Profit Manangement
Chattanooga State Community College
Dental Assisting/Assistant
Phillips Community College of the University of Arkansas
Associate of Arts (A.A.), English
U.S. Xpress, Inc. June 2014 - Present
U.S. Xpress, Inc. March 2014 - June 2014
TSYS August 2012 - October 2013
BlueCross BlueShield of Tennessee May 2008 - August 2012
BlueCross BlueShield of Tennessee August 2007 - May 2008
BlueCross BlueShield of Tennessee January 2006 - August 2007
BlueCross BlueShield of Tennessee October 2001 - December 2005
Walker County Chamber of Commerce August 2000 - May 2001
Skills
Compensation, Compensation Planning, Compensation Strategies, Compensation Structures, Job Evaluation, Job Analysis, FLSA, Compensation & Benefits, Job Descriptions, Incentive Programs, Employee Benefits, Process Improvement, Human Resources, Training, Performance Management, HRIS, Leadership, Benefits Administration, Employee Relations, Project Management, Microsoft Excel, Policy, Organizational..., Market Pricing, Leadership Development, Salary, Incentives, HR Policies, Succession Planning, FMLA, Workforce Planning, HR Consulting, New Hire Orientations, PeopleSoft, Employment Law, Wellness, Career Development..., Organizational Design, Personnel Management, Executive Pay, Performance Appraisal
Education
Chattanooga State Community College 2001 — 2004
Ridgeland High School
Business and Accounting Architects November 2013 - Present
Anthem 2015 - 2015
Anthem 2015 - 2015
BlueCross BlueShield of Tennessee February 2012 - October 2013
Capital One January 2011 - November 2011
CVS Caremark Corporation May 2010 - July 2010
Ireland and Associates September 2009 - May 2010
Citizens Bank June 2006 - February 2009
Phoenix Life Insurance December 2007 - April 2008
HRSD Utility Billing January 2006 - April 2006
Skills
CRM, SharePoint, Business Analysis, Visio, Requirements Analysis, Process Improvement, SDLC, Software Documentation, Program Management, Requirements Gathering
Education
Central Connecticut State University 1982 — 1984
B.S, Business Administration
National Seating & Mobility October 2014 - Present
National Seating & Mobility January 2014 - October 2014
BlueCross BlueShield of Tennessee July 2010 - September 2011
BlueCross BlueShield of Tennessee February 2009 - July 2010
BlueCross BlueShield of Tennessee June 2007 - February 2009
BlueCross BlueShield of Tennessee December 2004 - June 2007
RHA Health Service, Inc August 1999 - June 2005
Orange Grove Center December 1998 - August 1999
Skills
Public Speaking, Training, Insurance, Medicare, Managed Care, Employee Benefits, Invoicing, Process Improvement, Management, Access, Sales, Benefits Administration, Leadership, Health Insurance, Customer Service, Claim, Analysis, Team Building, Healthcare, Outlook, Policy, HIPAA, Call Centers
Education
Chattanooga State Community College
Associate of Arts and Sciences (A.A.S.), Business Administration, Management and Operations
BlueCross BlueShield of Tennessee September 1986 - Present
Skills
Call Centers, Healthcare, Management, Customer Service, Coaching, Microsoft Excel, Administration, Employee Benefits, Process Improvement, Performance Management, Training, Insurance, Team Building, Change Management, Operations Management, Health Insurance, Business Analysis, Leadership, Medicare
Education
Chattanooga State Community College 2001 — 2002
BlueCross BlueShield of Tennessee July 2014 - Present
Education
Chattanooga State Community College
Printing Expressions LLC March 2015 - Present
BlueCross BlueShield of Tennessee 1977 - 2013
Skills
Graphic Design, Skilled with Adobe..., Brochures, Posters, Logo Design, Layout, Graphics, Product Photography, Advertising, Image Manipulation, Flyers, Adobe Creative Suite, InDesign, Dreamweaver, Adobe Acrobat, Letterhead, PowerPoint development
Education
Chattanooga State Community College 1984 — 1988
Associate of Science (AS), Commercial and Advertising Art
Southern Adventist University 1974 — 1976
attended, Fine/Studio Arts, General
United Healthcare June 2014 - Present
UHG UMR 2006 - 2014
BlueCross BlueShield of Tennessee 1995 - 2001
Agency Services 1989 - 1990
Skills
Health Insurance, Managed Care, Medicare, Insurance, Healthcare, Leadership Development, Change Management, Project Management, Exceeding Targets, Customer Focus, Project Delivery, Communication Skills, Executive Management, Cross-functional Team..., Process Improvement, Leadership, Customer Satisfaction, Strategic Leadership, Strategy, Team Management, Employee Benefits, Management, Customer Service, Strategic Planning
Education
Project Management Institute 2013 — 2013
CAPM, Project Management
Christian Brothers University 1994 — 1996
MBA
St. Lawrence University
Bachelor of Arts (BA), Economics
Citizens Bank & Trust, Inc. April 2015 - Present
D. J. Hicks 1998 - Present
HCA IT&S - Parkridge Health System October 2013 - March 2015
Ponder's Mountain Pharmacy September 2010 - September 2013
BlueCross BlueShield of Tennessee February 2006 - August 2010
Citizen's Bank & Trust, Inc. May 2000 - December 2004
Skills
Management, Training, Microsoft Office, Operating Systems, Technical Support, Troubleshooting, Time Management, Video Editing, Web Content Creation, Project Management, Mac OS, Web Design, Customer Service, Team Building, Computer Hardware, Windows, Final Cut Pro, Photoshop, Computer Building, Microsoft Operating..., Ubuntu, Photography, Audacity, YouTube, Teamwork, Access, Active Directory, SCCM, Hospitals, Banking, Podcasting, Open Broadcaster..., Blogging, Squarespace, MH-CURE, Facility Technology..., Media Shout, Negotiation, Oral & Written..., Organization Skills
Education
Dalton State College 2007 — 2013
Bachelor of Business Administration (B.B.A.), Management Information Systems
Chattanooga State Community College 2001 — 2006
Associate of Science (A.S.), General Studies
Dade County High School 1997 — 2001
High School Diploma
ManpowerGroup September 2013 - Present
BlueCross BlueShield of Tennessee 1996 - 2012
Skills
Internet Recruiting, Sourcing, Talent Acquisition, Screening Resumes, Employee Benefits, Permanent Placement, Recruiting, Insurance, HIPAA, Health Insurance, Customer Service, Interviews, Claims Management, Cold Calling, Access, Outlook, Provider Relations, Hiring, Call Centers, Staffing Services, RPO, Screening, Contract Recruitment, Search, Talent Management, Time Management, PeopleSoft, Applicant Tracking...
Education
Soddy Daisy High School 1986 — 1990
Chattanooga State Community College
Computer Science
BlueCross BlueShield of Tennessee 2009 - Present
BlueCross BlueShield of Tennessee 2002 - 2009
BlueCross BlueShield of Tennessee 1997 - 2002
BlueCross BlueShield of Tennessee 1995 - 1997
Skills
Business Continuity, Process Improvement, Information Security, Risk Management, Risk Assessment, Analysis, Business Requirements, Data Warehousing, Computer Security, Staffing Analysis, Health Insurance, Software Documentation, Enterprise Software, Data Center, Business Process, Business Analysis, Leadership, Project Management
Education
Tennessee Wesleyan College
Bachelor of Science (BS), Business Administration, Magna Cum Laude
Chattanooga State Community College
Associate of Science (AS), Information Technology
BlueCross BlueShield of Tennessee September 2014 - Present
Fleissner, Davis, and Johnson March 2013 - September 2014
Clark & Washington, P.C. August 2010 - February 2013
Law Office of Chris Dixon July 2010 - August 2010
Ichiban Japanese Steak House August 2008 - August 2010
Skills
Proficient in Best..., Bankruptcy, Chapter 13 Bankruptcy, Chapter 7, Creditors, Debtors, Legal Writing, Foreclosures, Litigation, Management, Westlaw, Lexis, Pleadings, ECF
Education
The University of Tennessee at Chattanooga 2011 — 2013
Bachelor's degree in Progress, Legal Assistant Studies
Chattanooga State Community College 2007 — 2011
Associate of Science (A.S.), Paralegal Studies
BlueCross BlueShield of Tennessee November 2014 - Present
Clear View Optical Labs October 2014 - December 2014
Luxottica Retail May 2012 - November 2014
Eyeglass World November 2010 - January 2013
Luken Communications November 2009 - November 2010
Chattanooga State Technical Community College August 2006 - May 2009
Skills
Customer Service, Microsoft Office, Microsoft Word, Healthcare, Sales Management, Online Marketing, Graphic Design, Marketing, PowerPoint, Event Planning, Social Media Marketing, Teaching, Public Speaking, Social Media, Sales, Research, Training, Public Relations, Leadership Development, Team Building, Security Clearance
Education
The University of Tennessee at Chattanooga 2010 — 2012
BA, Communications
Chattanooga State Community College 2006 — 2009
Associate of Arts (A.A.), Computer Science
North Carolina Department of Health and Human Services May 2015 - Present
Blue Cross Blue Shield of North Carolina August 2014 - May 2015
BlueCross BlueShield of Tennessee March 2013 - August 2014
Shared Health(BlueCross BlueShield of TN) June 2007 - June 2013
Merastar Insurance September 2000 - June 2007
National Healthcare Corporation ( 2 Separate Engagements) 1993 - 2000
Skills
SANS General..., Customer Service, Risk Management, Business Analysis, Contract Management, HIPAA, Legal Compliance, Legal Research, Policy & Procedure..., Policy, Security, Analysis, Training, Process Improvement, Project Management, Leadership, Management, Insurance, Business Process..., Privacy Law, Strategic Planning, Auditing, Healthcare Information..., Medicaid, Budgets, Medical Compliance, System Administration, Change Management, Databases, Medicare, Health Insurance, Software Documentation, Data Analysis, Business Process, Operations Management, Microsoft Office, Claim, Access, Program Management, Coaching, Healthcare, Building Effective..., Revenue Cycle Management, Managed Care
Education
Champlain College
North Carolina State University
Bachelor's Degree
University of Tennessee
Bachelor's Degree
Memorial Vapors April 2015 - Present
RCB Entertainment July 2011 - Present
BlueCross BlueShield of Tennessee April 2004 - Present
BlueCross BlueShield of Tennessee November 2001 - April 2004
BlueCross BlueShield of Tennessee January 1997 - November 2001
Skills
Customer Service, Microsoft Office, Public Speaking, Event Planning, PowerPoint, Marketing, Team Building, Public Relations, Nonprofits, Fundraising, Sales, Leadership, Coaching, Strategic Planning, Community Outreach
Education
University of Alabama 2015 — 2018
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Chattanooga State Community College 1995 — 1996
Elementary Education and Teaching
The University of Tennessee at Chattanooga 1993 — 1994
Chattanooga Central 1990 — 1993
Ludvik Electric May 2014 - Present
Assemblers Inc May 2012 - May 2014
Cigna January 2012 - May 2012
BlueCross BlueShield of Tennessee July 2008 - May 2011
Skills
Recruiting, Customer Service, Internet Recruiting, Microsoft Office, Microsoft Word, Marketing, Training, Employee Benefits, Leadership, Employee Relations
Education
Chattanooga State Community College
Catholic Health Initiatives February 2013 - Present
Memorial Health Care System May 2005 - February 2013
Memorial Health Care System Chattanooga TN May 1998 - May 2005
BlueCross BlueShield of Tennessee May 1993 - June 1998
Skills
Healthcare, HIPAA, Healthcare Management, Hospitals, Medical Terminology, Healthcare Information..., EMR, Revenue Cycle, Medical Billing, EHR, Cpr Certified, Healthcare Consulting, BLS, Customer Service, Data Entry, Revenue Cycle Management, Medicare, Medical Records, Medical Coding, Medicaid, Meditech, Training, Patient Safety, Team Building, Software Documentation
Education
Central High
Central High
Chattanooga State Community College
associate of science, general
National Academy Ambulance Coding
Billing and coding
The University of Tennessee at Chattanooga
Business, Management
Virginia College October 2011 - Present
BlueCross BlueShield of Tennessee February 2008 - April 2011
CIGNA Healthcare February 1996 - October 2005
Cigna HelathCare January 1996 - October 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Pagemaker, Retail, Customer Service, Health Insurance, 10 Key, Outlook, ICD-9, Hospitals, Data Entry, CPT
Education
Virginia College School of Business and Health 2011 — 2014
Certification in Medical Billing and Coding, Medical Insurance Specialist/Medical Biller
Chattanooga State Community College 1990 — 1991
Word Processing Certificate, Word Processing
Hamilton County Department of Education October 2012 - Present
BlueCross BlueShield of Tennessee March 1997 - January 2010
Skills
Instructional Design, Teaching, Staff Development, Elementary Education, Educational Leadership, Classroom, Classroom Management, Curriculum Design, Curriculum Development, Differentiated..., Educational Technology, K-12, Lesson Planning, Teacher Training, Tutoring
Education
Chattanooga State Community College
Associate of Science (A.S.), Elementary Education and Teaching
Western Governors University
Bachelor of Arts (B.A.), Elementary Education and Teaching
BlueCross BlueShield of Tennessee April 2010 - Present
BlueCross and BlueShield of Tennessee July 2008 - March 2010
Pizza Hut June 2007 - July 2008
Skills
Health Insurance, Insurance, Claim, Employee Benefits, Managed Care, Commercial Insurance, Customer Service, Disability Insurance, Process Improvement, Brokers
Education
The University of Tennessee at Chattanooga 2002 — 2005
Bachelor of Science (B.S.), Legal Assistant/Paralegal
Chattanooga State Community College 1999 — 2002
Associate of Science (A.S.), Legal Assistant/Paralegal
Dragon Con, Inc September 2005 - Present
BlueCross BlueShield of Tennessee September 2005 - Present
AnachroCon January 2012 - February 2014
Chattanooga Times Free Press 2004 - 2005
Barnes & Noble 2001 - 2005
Skills
Event Planning, Large-scale Event..., Social Media, Social Media Marketing, Communication, Communication Skills, Oral & Written..., Written Communication, Online Communications, Creative Writing, Non-fiction, Non-fiction Writer, Creative Non-fiction, Feature Articles, Internet, Organization &..., Interviewing Subject..., Research, Online Research, Reviews, Music Review, Music Journalism, Microsoft Excel, Microsoft Office, Microsoft Word, Horror, Fantasy, Urban Fantasy, Science Fiction, Customer Service, Customer Service..., Phone Skills, Phone Etiquette, Answering Phones, Leisure Travel, Volunteering, Volunteer Management
Education
Chattanooga State Community College 1998 — 2001
Associate's degree, Advertising Art
Boyd Buchanan High School 1987 — 1991
Schumacher Group March 2015 - Present
Schumacher Group February 2015 - Present
Beaulieu Of America January 2014 - October 2014
Medical Staffing Solutions March 2012 - January 2014
BlueCross BlueShield of Tennessee February 2011 - April 2012
US Department of Health and Human Services 2005 - 2011
Hamilton County Emergency Communications January 2010 - November 2010
Worksite Health Solutions 2006 - 2009
City of Indianapolis 2006 - 2008
Skills
Emergency Management, Emergency Medicine, Emergency Communications, Emergency Operations, Disaster Recovery, Disaster Preparedness, Dispositions, Disaster Response, Disaster Medicine, Homeland Security, Department Of Health, Microsoft Office, Counterterrorism, DHS, Child Advocacy, Safety Management, Public Safety, HAZMAT, ACLS, BLS, Cpr Certified, AED, Event Management, Live Events, Physical Security, Security Operations, Access Control, CCTV, EMT, Paramedic, Flight Operations, Flight Safety, Juvenile Law, Crisis Management, Crisis Communications, Telecommunications, Community Relations, Public Speaking, Trauma, Weapons of Mass..., Firearms, PALS, Phlebotomy, Staff Training, Training & Development, Domestic Violence, ACE, Weather, Site Supervision, Supervisory Experience
Education
Eastern Kentucky University 2012 — 2016
Bachelors of Science, Occupational Health and Safety
Miller Motte College 2010 — 2012
Associates, Criminal Justice, 3.85
Chattanooga State Community College 2005 — 2006
Certificate Emergency Medical, Emergency Medicine
Memorial Hermann Health System June 2014 - Present
Mueller Company LTD August 2013 - June 2014
BlueCross BlueShield of Tennessee April 2013 - August 2013
Erlanger Medical Center August 2006 - April 2013
Education
Chattanooga State Community College 2006 — 2008
Associate's degree, Registered Nursing/Registered Nurse
BlueCross BlueShield of Tennessee May 2014 - Present
BCBST September 2012 - May 2014
Dutty Laundry Inc. February 2003 - June 2012
United States Postal Service March 2001 - January 2003
Regis Corporation April 2000 - February 2001
DS Max INC. June 1995 - March 2000
Skills
Sales Management, Entrepreneurship, Aviation, Customer Service, PowerPoint, Event Planning, Problem Solving, Public Speaking, Team Building, Inventory Management, B2B, Word, Marketing Strategy, Microsoft Office, Excel, Fundraising, Social Media, Customer Relations, Advertising, Event Management, Writing, Online Marketing, Coaching, Direct Sales, Microsoft Excel, Marketing, Sales, Sales Operations, Human Resources, Teamwork, Leadership, Team Leadership, Social Media Marketing, Training, Management, Customer Satisfaction, Marketing Communications, Social Networking, Account Management, Strategic Planning, Leadership Development, New Business Development, Time Management
Education
The University of Tennessee at Chattanooga 2010 — 2012
Dual BS, Marketing and General Management
Chattanooga State Community College 2009 — 2010
AAS, GENERAL STUDIES & AVIATION MANAGEMENT
Convergys February 2007 - December 2011
BlueCross BlueShield of Tennessee December 2007 - August 2011
Skills
HIPAA, Data Entry, Microsoft Office, Customer Service, Customer Relations, Customer Retention, Creative Problem Solving, Problem Analysis, Insurance Claims, Assisted Living, Troubleshooting, Listening Skills, Payment Processing, Team Leadership
Education
Kennesaw State University 2011 — 2014
Chattanooga State Community College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), General Studies
BlueCross BlueShield of Tennessee April 2001 - Present
Skills
Access, Analysis, Health Insurance, Insurance, Program Management, Process Improvement, Customer Service, Healthcare, Training
Education
Chattanooga State Community College
Bachelor of Business Administration, Human Resources Management and Services
WRCB-TV (NBC) May 2014 - Present
freelance consultant April 2012 - May 2014
True North Custom Publishing June 2001 - April 2012
The Raines Group November 2000 - January 2003
The Johnson Group November 1998 - October 1999
BlueCross BlueShield of Tennessee June 1992 - November 1998
Provident Life and Accident Insurance Company (now Unum) August 1990 - June 1992
Brumfield-Gallagher, Inc. November 1989 - July 1990
Young Audiences, Inc. February 1987 - October 1989
Ralston Purina Company November 1981 - December 1987
Skills
Collaborative Leadership, Corporate Communications, Management, Marketing Communications, Process Improvement, Project Management, Public Relations, Web Content Management, Digital Media, Media Analysis, Social Media, Blogging, Newsletters, Content Management, Media Relations, Web Content, Employee Training, Editorial, Journalism, Magazines, Publications, Strategy & Planning, Department Management, New Concept Development, Concept Implementation, Digital Media Solutions, Program Implementation, Training & Development, Web Project Design, Writing, Relationship Building, Webinars, Copywriting, Editing, Marketing, Creative Direction, WordPress, Writers, Internal Communications
Education
University of Missouri-Columbia
Bachelor of Journalism, Magazine
Washington University in St. Louis
Marketing Concepts, Graphic Communications, Piano
University of Missouri - St. Louis
Advertising Writing
Chattanooga State Community College
Computer Applications for Graphic Design, Computer Literacy
The Principia School
Pre-K through Grade 12; private, co-ed boarding school in St. Louis, Missouri
BlueCross BlueShield of Tennessee March 2014 - Present
Unum Group January 2012 - Present
Unum June 2002 - September 2012
Toastmasters International July 2010 - June 2011
CBMC June 1981 - December 2001
Skills
Event Planning, Customer Service, Leadership, Insurance, PowerPoint, Excel, Outlook, Microsoft Publisher, SharePoint, Public Speaking, Administrative Support, Event Management, Scheduling, Budgeting, Travel Arrangements, Expense Reports, Microsoft Office, Word, Disaster Recovery, Lotus Notes, Databases, SnagIt, Report Building, Accounts Receivable, Accounts Payable, CPT, ICD-9, HCPCS, Practice Partner, Medisoft, Medical Billing, Medical Coding, Disability Insurance, Administrative..., Microsoft Word, Microsoft Excel, Process Improvement, Training, Health Insurance
Education
Academy of Allied Health Careers 2013 — 2013
Medical Administrative Assistant/Certified Electronic Health Records Specialist, Billing and Coding Specialist
Chattanooga State Community College
computer programming
McKenzie College
payroll accounting
Tennessee Temple University
ThG Degree, Christian Education
BlueCross BlueShield of Tennessee December 2014 - Present
HomeServe USA August 2013 - December 2014
Wilkins Research Services LLC. August 2012 - March 2013
Bowl New England August 2011 - April 2012
Skills
Microsoft Office, Customer Service, Social Media, Microsoft Excel, Event Planning, PowerPoint, Event Management, Social Media Marketing, Marketing, Public Relations, Team Building, Social Networking, Advertising, Research, Sales Management, Editing, Public Speaking, Blogging, Fundraising, Nonprofits, Press Releases, Leadership, Market Research, Sales, Management, Microsoft Word, Marketing Communications, Training, Account Management, Facebook
Education
Bryan College 2013 — 2015
Bachelor of Business Administration (B.B.A.), Organizational Leadership
Chattanooga State Community College 2005 — 2006
Associate of Arts (AA), English Language and Literature/Letters
BlueCross BlueShield of Tennessee August 2012 - Present
Vanderbilt Mortgage and Finance, Inc 2009 - March 2013
EPB June 2006 - July 2009
McKee Foods Corporation January 2005 - June 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, IBM AS/400
Education
Chattanooga State Community College 1998 — 1999
Bachelor's degree, Business Administration and Management, General
Ooltewah High School 1994 — 1998
High School Diploma
BlueCross BlueShield of Tennessee March 2014 - Present
in Healthcare 2003 - Present
Hutcheson Medical Center August 2005 - April 2008
Hamilton Medical Center August 2005 - January 2008
Hutcheson Medical Center December 2003 - August 2005
Orange Grove Center August 2001 - December 2003
Skills
Quality Management, Accreditation, Healthcare Management, Patient Safety, Healthcare Quality, Legal Consulting, Lean Sigma, Lean Healthcare, Green Belt, Healthcare, Hospitals, Clinical Research, JCAHO, Performance Improvement, Critical Care, Quality Improvement, Nursing, ICU, EMR, ACLS, Acute Care, Healthcare Consulting, EHR, Healthcare Information..., Inpatient, Physician Relations, Physicians, Managed Care, HIPAA, BLS, Healthcare Industry, Medical/Surgical, Disease Management, Medicare, PALS, Emergency Medicine, Meditech, Analysis, Cpr Certified, Nursing Education, Management, Medicine, Six Sigma, Leadership, Utilization Management, Informatics, Home Care, Case Management, Process Improvement
Education
Chatham College 2012 — 2013
Doctor of Nursing Practice, Doctorate of Nursing Practice
University of West Georgia 2010 — 2012
Masters of Science in Nursing, Clinical Nurse Leader
University of West Georgia 1997 — 1998
Bachelors of Science, Nursing
Dalton State College 1992 — 1995
Associates of Science, Nursing
The Law Offices of Russell S. Mainord March 2015 - May 2015
Paralegal Intern December 2014 - March 2015
BlueCross BlueShield of Tennessee October 1994 - July 2012
Proffit's Department Store May 1992 - October 1994
Kmart Corporation April 1990 - May 1992
Skills
Paralegal Studies, Family Law, Criminal Law, Legal Research, Legal Writing, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Health Insurance, Customer Service, Marketing Communications, Back Office, Front Office, Team Building, Process Improvement, Vendor Management, Employee Benefits, Management, Analysis, Visio, Access, Data Analysis, Call Centers, Outlook, Team Leadership, Business Analysis, Training, Insurance, Leadership, Project Management
Education
Chattanooga State Community College 2013 — 2015
Associate's Applied Science (AAS), Paralegal Studies, 3.85 GPA
Chattanooga State Community College 1990 — 1993
Associate's degree, Business Administration and Management, General
Whitwell High School 1989 — 1990
North Garland High School 1986 — 1989
BlueCross BlueShield of Tennessee January 2013 - Present
BlueCross BlueShield Of TN May 1997 - Present
Old Bethel Kennels 2013 - Present
NASP August 2010 - December 2013
Dale Buchanan and Associations January 1991 - May 1997
Skills
Health Insurance, Insurance, Workers Compensation, HIPAA, Claim, Medicare, Medicaid, Policy, Training, Customer Service, Process Improvement, Outlook, Employee Benefits, Managed Care, Benefits Administration, Healthcare, Software Documentation, Provider Relations, Access, Claims Management, Call Centers, Long-term Care, Disability Insurance, Health Policy, Healthcare Industry, Medicare Part D, Healthcare Management, Administration, Risk Management
Education
Covenant College 1997 — 1999
Bachelor of Business Administration (B.B.A.)
Chattanooga State Community College 1985 — 1987
Legal Assisting Associates Degree
BlueCross BlueShield of Tennessee December 2014 - Present
BenchMark Physical Therapy July 2012 - December 2014
Consumer Management Solutions, LLC July 2010 - July 2012
Berg Eye Center January 2009 - July 2010
Skills
Event Planning, Project Management, Leadership, Research, Training, Marketing, Event Management, Human Resources, Team Building, Customer Service, Microsoft Excel, Management, Marketing Strategy, Process Improvement, Program Management, Strategic Planning
Education
Chattanooga State Community College 2013 — 2014
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
Darton College
Associate of Science (A.S.)
BlueCross BlueShield of Tennessee September 2012 - Present
BlueCross BlueShield of Tennessee December 2006 - September 2012
Skills
PeopleSoft, Human Resources, Compensation & Benefit, Job Analysis, Job Descriptions, Job Evaluation, Health Insurance, Performance Management, FMLA, Employee Benefits, Job Design, Microsoft Excel, Analysis, Outlook, Policy, Team Building
Education
Bryan College 2013 — 2014
Bachelor's degree, Business Administration and Management, General
Chattanooga State Community College 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Riverside Transport, Inc. April 2014 - Present
Covenant Transport June 2004 - November 2013
Carolyns Temp Service December 2003 - June 2004
BlueCross BlueShield of Tennessee March 2000 - January 2002
Skills
Customer Service, Health Insurance, Data Entry, Employee Training, Telephone Skills, Access, Call Centers, Customer Satisfaction, Microsoft Excel, Outlook, Spreadsheets, Logistics, Management, Team Building, Process Improvement, Operations Management
Education
Whitwell High School 1985 — 1991
Chattanooga State Community College
Amazon April 2013 - Present
Integrity Staffing Solutions November 2012 - April 2013
BlueCross BlueShield of Tennessee August 2008 - January 2011
BlueCross BlueShield of Tennessee March 1999 - August 2008
Computer Horizons August 1998 - March 1999
Wheland Foundry March 1995 - August 1998
US Navy June 1988 - January 1994
Skills
Databases, Virtualization, Python, Linux, Red Hat Linux, CentOS, Ubuntu, Sybase, DB2, SQLite, Perl, Visual Basic, SQL, Unix Shell Scripting, Data Modeling, Logging, Java, MySQL, Awk, Consulting, Windows, Suse, Apache, Active Directory, Microsoft Office, VirtualBox, VMware Workstation, Nmap, Nessus, Computer Security, Data Analysis, Relational Databases, Data Warehousing, ETL, Trizetto, FTP software, Access Database, Open Office, GUI development, Disk Encryption, Manufacturing, Health Insurance
Education
Ringgold High School 1984 — 1988
Chattanooga State Community College
Psychology
Support Seven May 2012 - Present
Chattanooga State Community College May 2009 - April 2013
Mutual of Omaha May 2012 - October 2012
BlueCross BlueShield of Tennessee May 2008 - May 2012
Peytons August 2007 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Lotus, Customer Service, Customer Satisfaction, Customer Insight, Problem Solving, Problem Analysis, Compliance, Complaints, Medical Background, Insurance, Health Insurance, Claim, Medicare, Employee Benefits, Outlook, Data Entry, Commercial Insurance, Call Center, Administrative..., Spreadsheets, 10 Key, Time Management, Claims Management, Office Equipment, HIPAA, Office Management, Customer Retention, Microsoft Office 2007, Life Insurance, Sales, Long-term Care, Medical Records, Medicaid, Accounts Payable, Paralegals, Legal Assistants, Shepardizing, Legal Research Skills, Legal Ethics, Bluebook, Cite Checking, Legal Support Services, Continuous Improvement, Continuing Legal..., Executive..., Customer Experience, Customer-focused
Education
Chattanooga State Community College 2010 — 2013
Associate's degree, Paralegal Studies
Cleveland High School 2002 — 2006
Volkswagen of America, Inc June 2012 - Present
BlueCross BlueShield of Tennessee 2006 - 2011
Erlanger Health System December 2003 - June 2006
Skills
Servers, SharePoint, Software Documentation, Switches, System Administration, Team Building, Team Leadership, Technical Support, Troubleshooting, Virtualization, Visio, Visual Basic, Windows, Windows 7, Windows Server, Wireless Networking, XP, Vendor Management, Security, Routers, Project Management, Process Improvement, Operating Systems, Networking, Network Security, Network Engineering, Network Administration, Microsoft SQL Server, Microsoft Office, Microsoft Exchange, Integration, Information Technology, ITIL, IT Strategy, IT Operations, IT Management, Help Desk Support, Hardware, Firewalls, Enterprise Architecture, Disaster Recovery, Databases, Data Center, DHCP, Customer Service, Computer Hardware, Citrix, Cisco Technologies, Active Directory, Access
Education
Chattanooga State Community College 1979 — 1989
Associate of Science, Electrical/Electronics Computer Option
Chattanooga Central High School 1973 — 1976
BlueCross BlueShield of Tennessee September 2014 - Present
BlueCross BlueShield of Tennessee June 2013 - September 2014
BlueCross BlueShield of Tennessee January 2011 - June 2013
BlueCross BlueShield of Tennessee January 2007 - January 2011
BlueCross BlueShield of Tennessee March 2006 - January 2007
James Countertops October 2002 - March 2006
Skills
Reporting & Analysis, Solutions Design, Creative Problem Solving, Project Management, Provider Network..., Provider Enrollment, Communication Skills, Cross-functional Team..., Business Networking, Team Management, Microsoft SQL Server, Teradata, Microsoft Office, Facets, Emptoris, Cactus, Visio, Business Analysis, Process Improvement, Software Documentation, SDLC, SQL, SharePoint, Health Insurance, Databases, Data Analysis, Business Intelligence, Customer Service, Analysis, Access, Requirements Analysis, Leadership, Business Process...
Education
Western Governors University 2013 — 2015
Bachelor of Science (B.S.), Management Information Systems, Business
Chattanooga State Community College 2010 — 2013
Associate of Science (A.S.), Computer Programming
BlueCross BlueShield of Tennessee February 2015 - Present
BlueCross BlueShield of Tennessee March 2013 - February 2015
BlueCross BlueShield of Tennessee April 2007 - March 2013
BlueCross BlueShield of Tennessee January 2002 - April 2007
First Tennessee Bank January 1998 - January 2002
Skills
PeopleSoft, Benefits Administration, Health Insurance, Insurance, Employee Benefits, HRIS, Workers Compensation, FMLA, Disability Insurance, Deferred Compensation, Microsoft Word, Microsoft Office, Data Entry, 10 Key, Invoicing, Payroll, Employee Relations, Software Documentation, HIPAA, Human Resources, Outlook, Customer Service, Training, Policy, Medicare, Claim, Access, Organizational..., Recruiting, Performance Management, Team Building, System Administration, Talent Management, Employee Engagement, New Hire Orientations, Coaching, Process Improvement, Health Savings Accounts, Employee Training, Hiring, Workforce Planning, Auditing, HR Policies, Call Centers, Management, Personnel Management, Job Analysis, Interviews, Taleo, Onboarding
Education
University of Phoenix
Bachelors, Business Administration Human Resources
Chattanooga State Community College
Network Management Certificate
Chattanooga State Technical Community College
Associates, Information Systems
Brainerd High
BlueCross BlueShield of Tennessee March 2011 - July 2015
Iron Mountain June 2009 - February 2010
Carnival Cruise Line January 2008 - June 2009
Crystal Cruises July 2007 - January 2008
Skills
Insurance, Microsoft Office, Microsoft Excel, Lean Six Sigma, Yellow Belt, Bilingual-English/Spanis..., Claim, Luxury Cruise, Health Insurance, Claims Management, Medicare, Commercial Insurance, Underwriting, Claim Investigation, Cruise Lines, Customer Service, Claims Handling, Medicaid, Subrogation, Workers Compensation, Computer Hardware, Computer Proficiency, Microsoft Word, Windows 7, CMS-1500, 10 Key, Consumer Marketing
Education
Chattanooga State Community College 2002 — 2002
GED, High School Equivalence Certificate Program
Check Into Cash September 2013 - Present
BlueCross BlueShield of Tennessee December 2010 - August 2013
SSR of Tennessee September 2008 - March 2010
Skills
Marketing, Customer Service, Time Management, Microsoft Excel, Management, Microsoft Office, Team Building, Event Planning, Social Media, PowerPoint, Public Relations, Team Leadership, Marketing Communications, Communication, Purchasing, Social Networking
Education
Chattanooga State Community College 2004 — 2007
Associate of Arts and Sciences (AAS), Business Administration and Management, General
BlueCross BlueShield of Tennessee July 2015 - Present
Home March 2015 - July 2015
Volkswagen AG August 2013 - March 2015
Home June 2011 - August 2013
ATCO Industries, Inc. March 2011 - June 2011
Lee-Smith, Inc January 2010 - August 2010
Hasko Inc August 2004 - August 2008
Skills
Outlook, Data Entry, Invoicing, Microsoft Office, Microsoft Excel, Microsoft Word, Budgets, Customer Service, Access, Logistics, Accounts Payable, PowerPoint, Accounting, Financial Analysis, Administrative..., Teamwork, Customer Satisfaction, Spreadsheets, Telephone Skills, Bookkeeping, Process Scheduler, Social Networking, Windows 7, Social Media, Filing, Fax, AutoCAD, Accounts Receivable, Office Administration, Windows, 10 Key, Account Reconciliation, Office Management, Training, QuickBooks, Team Building, Job Costing, Travel Planning, Expense Reports, Manufacturing, Office Equipment, Confidentiality, Calendars, Switchboard Operator, Calendaring, Multi-line Phone, Microsoft Publisher, Microsoft Office 2007, Receptionist Duties, Invoice Processing
Education
Chattanooga State Community College
Accounting and Finance
Soddy Daisy High School 1992 — 1996
High School
Transamerica Agency Network December 2013 - Present
BlueCross BlueShield of Tennessee January 2007 - June 2013
Long of Chattanooga August 2004 - July 2006
Skills
Insurance, Claim, Health Insurance, Call Centers, Customer Service, Employee Benefits, Microsoft Office, HIPAA, Team Building, Training, Microsoft Excel, Provider Relations, Provider Networks, PPO, Healthcare, Sales, PowerPoint, Visio, Data Analysis, Call Center, Outlook, Analysis, Process Improvement, Access, Managed Care, Vendor Management, Photography, Wedding Photography, Leadership, Software Documentation, Business Analysis, Medicare, System Administration, Customer Satisfaction, Team Leadership, Performance Management, Management, Recruiting, Human Resources, Medicaid, Microsoft Word, Claims Management, Networking
Education
Chattanooga State Community College
Information Technology, IT, Communications, Photography
BlueCross BlueShield of Tennessee May 2014 - Present
BlueCross BlueShield of Tennessee April 2006 - Present
BlueCross BlueShield of Tennessee November 2004 - April 2006
BlueCross BlueShield of Tennessee October 2002 - November 2004
BlueCross BlueShield of Tennessee June 2001 - October 2002
BlueCross BlueShield of Tennessee January 2000 - June 2001
BlueCross BlueShield of Tennessee May 1998 - January 2000
BlueCross BlueShield of Tennessee February 1996 - May 1998
Skills
Customer Service, Health Insurance, Healthcare, Insurance, Employee Benefits, HIPAA, Access, Managed Care, Medicare, Medicaid, Policy, Process Improvement, Training
Education
Chattanooga State Community College 1993 — 1996
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Soddy Daisy High School 1990 — 1993
BlueCross BlueShield of Tennessee June 2014 - Present
Tri-State Drilling, LLC January 2013 - May 2014
Convergys June 2012 - January 2013
Convergys March 2012 - June 2012
McKee Foods Corporation October 2008 - November 2011
McKee Foods Corporation February 2005 - October 2008
Skills
Administrative..., Human Resources, Recruiting, Administrative Office..., Benefits Administration, Payroll, PeopleSoft, Microsoft Excel, PowerPoint, Customer Service, Outlook, Employee Relations, Insurance, Employee Engagement, Accounting, SharePoint, Spreadsheets, Microsoft Word, Software Documentation, Microsoft Office, Access, Teamwork, Process Scheduler, Data Entry, Training, Process Improvement, Team Building, Performance Management, Lean Management, OSHA, Labor Relations, Kronos, Taleo, Maximo, Workday, Management, Employee Benefits, Analysis, Leadership, Job Analysis, HRIS, Onboarding, Deferred Compensation, Workers Compensation, Succession Planning, Organizational..., Accounts Payable, Organizational...
Education
Chattanooga State Community College
EMT - IV
BlueCross BlueShield of Tennessee February 2014 - August 2014
Hewlett-Packard October 2012 - July 2013
Republic Parking System May 2011 - June 2012
Hamilton County Department of Education October 2009 - May 2010
Harwood International January 2009 - February 2009
Sky Angel Networks, LLC January 2008 - June 2008
Merastar Auto Insurance July 2006 - October 2007
Chattanooga Dairy / National Dairy October 2003 - April 2004
Golden Gallon Bi-Lo Ahold June 1992 - October 2003
Skills
Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Microsoft Word
Education
The University of Tennessee at Chattanooga
Bachelor of Science, Computer Science
Chattanooga State Community College
Associate of Science, Computer Science
Coker Tire Company January 2014 - Present
SupplyHog Inc. March 2013 - January 2014
Life Care Media Center April 2011 - March 2013
(Freelance) January 2004 - March 2013
Pregra April 2010 - April 2011
BlueCross BlueShield of Tennessee December 2007 - April 2010
T-Mobile 2000 - 2007
Skills
JavaScript, jQuery, HTML5, SASS, CSS, PHP, Magento, WordPress, Git, Linux Server, Photoshop, User Experience, MySQL, Adobe Creative Suite, Front-end, User Interface Design, CodeIgniter, CakePHP, Advanced CSS, phpMyAdmin, Web Development
Education
Pioneer Pacific College 2000 — 2002
Computer Networking
Chemeketa Community College
BlueCross BlueShield of Tennessee May 2015 - Present
Associated Fabrics April 2014 - May 2015
Logan's Roadhouse December 2007 - April 2014
Linda's Farm Fresh Produce #3 April 2007 - December 2007
Skills
Space planning, Hand Drafting, Sketching, Time Management, Adobe Creative Suite, Restaurants, PowerPoint, Illustrator, Customer Service, Social Networking, AutoCAD, Teamwork, Organization, SketchUp, Multi-tasking Skills, Model Building, Revit, Cooking, Photoshop, InDesign, Retail, Space Planning
Education
The University of Tennessee at Chattanooga 2011 — 2015
B.S., Interior Design
Chattanooga State Community College 2008 — 2010
A.S., General Education
BlueCross BlueShield of Tennessee September 2007 - Present
BlueCross BlueShield of Tennessee March 2006 - September 2007
Covenant Transport August 2005 - February 2006
Skills
Insurance, Health Insurance, Claim, Medicare, Claims Management, Employee Benefits, Disability Insurance, Medicaid, Commercial Insurance, Managed Care, HIPAA, CMS, Customer Service, Coordination of Benefits
Education
Chattanooga State Community College
BlueCross BlueShield of Tennessee August 2014 - Present
Baylor School January 2015 - Present
Baylor School June 2010 - May 2014
BlueCross BlueShield of Tennessee June 2013 - September 2013
Trilogy Lacrosse June 2011 - August 2012
Skills
Public Speaking, Coaching, Research, Social Media, Sports, Fundraising, Nonprofits, Higher Education, Classroom Management, Leadership Development, Tutoring, SAS Programming
Education
Centre College 2010 — 2014
Bachelor of Science (B.S.), Financial Economics
TVA June 2010 - Present
BlueCross BlueShield of Tennessee May 1996 - May 2010
BlueCross BlueShield of Tennessee May 1995 - May 2009
Skills
Outlook, Microsoft Excel, Insurance, Microsoft Office, Office Management, Administrative..., QuickBooks, Accounting, Accounts Payable, Leadership, Customer Service, E-Learning, Invoicing, Office Administration, PowerPoint, Budgets, Bookkeeping, Accounts Receivable, Data Analysis, Call Centers, Inventory Management, Microsoft Word, Employee Benefits, Health, Typing, Administrative...
Education
Chattanooga State Community College 1986 — 1994
Sale Creek High School 1977 — 1979
High School, Business Administration and Management, General
BlueCross BlueShield of Tennessee SupervisorBlueCross BlueShield of TennesseeAugust 1991 - Present
Skills
Health Insurance, Claim, Medicare, Process Improvement, Managed Care, HIPAA, Call Centers, Customer Service, Claims Management, Microsoft Excel, Microsoft Office, Access, Outlook, Healthcare, Medicare Part D, Training, Claims Resolution, Claim Investigation, Policy, Long-term Care, Healthcare Industry, Software Documentation, Data Entry, Disease Management, Utilization Management, Pharmacy Benefit..., Data Analysis, ICD-9, CPT, Claims Handling, Leadership, HMO, Subrogation, Medical Terminology, Quality Improvement, Medical Billing, Medical Coding, Revenue Cycle, Management, Call Center...
Education
Chattanooga State Community College
The University of Tennessee at Chattanooga
HomeNurse, Inc. April 2015 - Present
Dollar General September 2014 - May 2015
CVS Caremark Corporation April 2014 - September 2014
Courtesy Finance, LLC July 2013 - January 2014
Complete Cash Discount Title Pawn April 2013 - July 2013
UnitedHealthcare April 2005 - October 2012
Siskin Hospital July 2004 - April 2005
BlueCross BlueShield of Tennessee January 1990 - July 2004
Skills
Health Insurance, Sales Operations, Insurance, Customer Service, Sales Process, Sales&Marketing, Collections, Accounts..., Account Reconciliation, Data Entry, Retail Food, Computer-savvy, Typing, Business Correspondence, Cashiering, Schedules, Microsoft Excel, Management, Managed Care, Marketing, Healthcare, Benefits Administration, Invoicing, Outlook, HIPAA, Leadership, Training, Customer Satisfaction, Team Building, Accounts Receivable, Office Management, Hiring, Payroll, Human Resources, Employee Benefits, Disability Insurance, Sales, Life Insurance, Medicare, Underwriting, Account Management, Health Savings Accounts, Brokers
Education
Chattanooga State Community College 1982 — 1983
Accounting and Related Services
Plant City High School 1974 — 1977
BlueCross BlueShield of Tennessee September 2015 - Present
The Johnson Group March 2012 - September 2015
The Johnson Group July 2010 - March 2012
The Johnson Group November 2008 - July 2010
The Johnson Group May 2007 - November 2008
The Johnson Group August 2006 - May 2007
Skills
Advertising, Email Marketing, Radio, Interactive Advertising, Interactive Marketing..., Television Buying, Outdoor Advertising, Direct Mail, Media Planning, Media Buying, Social Media..., Digital Marketing, Digital Strategy, Digital Media, Marketing Strategy, Marketing Management, Lead Generation, Content Strategy, Online Marketing, Brand Awareness, Press Releases, Branding & Identity, Mobile Advertising, Integrated Marketing, Broadcast, SEM, Mobile Marketing, Account Management, Social Media Marketing, Online Advertising, Interactive Marketing, Media Strategy, Social Networking, Media Relations, comScore, Facebook, Television, SEO, Marketing, Display Advertising, PPC, Brand Development, Brand Management, Marketing Communications, Market Research, Social Media, Strategic Communications
Education
The University of Tennessee at Chattanooga 2005 — 2007
Business Administration, Marketing, 3.71
Chattanooga State Community College 2003 — 2005
Associate of Science (AS), 3.96
BlueCross BlueShield of Tennessee February 2015 - Present
Apex Systems November 2014 - November 2014
MODIS July 2014 - October 2014
G4S Secure Solutions (USA) Inc. March 2013 - October 2014
Chattanooga State Community College April 2014 - August 2014
The Simpson Organization March 2008 - March 2013
Walden Security, Inc November 2009 - November 2011
SunTrust Bank January 2005 - March 2008
SunTrust Bank October 2000 - January 2005
SunTrust Bank January 1996 - October 2000
Skills
Security, Physical Security, Corporate Security, Access Control, Training, CCTV, Access, Management, Investigation, Security Management, Customer Service, Leadership, Troubleshooting, Process Improvement, Surveillance, Policy, Private Investigations, Team Building, Security Operations, Risk Assessment, Loss Prevention, Personal Security, Interrogation, Microsoft Excel, Emergency Management, Security Training, Asset Protection, Executive Protection, Crime Prevention, PowerPoint, Risk Management, Enforcement, Crisis Management, Security Audits, Workplace Violence, System Administration, Time Management, Fraud, Supervisory Skills, Personal Protection, Firearms, Background Checks, Criminal Justice, Criminal Investigations, First Aid, laptops, Desktop Computers, TeamViewer, Microsoft Office
Education
Chattanooga State Community College 2013 — 2014
Technical Diploma, Computer Operations Technology, 3.9
ECPC 1991 — 1993
AAS, Paralegal Studies
The University of Tennessee at Chattanooga 1984 — 1987
Certificate for Information Security
Hixson High School 1982 — 1984
High School Diploma, Band, JROTC
BlueCross BlueShield of Tennessee September 2014 - Present
Blue Cross Blue Shield of Tennessee September 2009 - September 2014
Blue Cross Blue Shield of Tennessee September 2005 - September 2009
BlueCross BueShield of Tennessee September 2003 - September 2005
BlueCross BlueShield of Tennessee May 2002 - September 2003
Four Seasons Environmental Group September 2000 - May 2002
Duracell North Atlantic Group May 1990 - September 2000
Skills
Process Improvement, Six Sigma, Strategy, Strategic Planning, Executive Management, Healthcare Industry, Business Process..., Business Process..., Employee Benefits, Performance Improvement, Strategic Thinking, Health Insurance, Business Analysis, Insurance, Problem Solving, Collaborative Problem..., Operational Excellence, Managed Care, Cross-functional Team..., Medicare, Innovation Development, Information Technology, Leadership Development, Vendor Management, Personnel Management, Executive Coaching, Business Transformation, Succession Planning, Strategy Implementation, Visionary Thinking, Scenario Planning, Change Management, Professional Mentoring, New Business Development, Human Capital, Strategic Financial..., Operational Efficiency, Strategic Forecasting, Business Unit Start-up, Managerial Finance, Operational Streamlining, Lean Thinking, Kaizen Leadership, Rapid Process..., Healthcare Management, Healthcare Information..., Healthcare improvement, Perfor, Lean Transformation, Organizational...
Education
University of Tennessee at Chattanooga - School of Business 1992 — 1994
Executive Master of Business Administration (M.B.A.), Accounting and Finance, 3.0
The University of Tennessee at Chattanooga 1988 — 1990
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Chattanooga State Community College 1984 — 1986
Associate of Science (A.S.), Electrical and Electronics Engineering, 3.97
Temple Baptist Theological Seminary 1980 — 1983
Master of Divinity (M.Div.), Theology/Theological Studies, 3.5
Tennessee Temple University 1979 — 1980
Bachelor of Arts (B.A.), Mathematics, 3.0
Tennessee Temple University 1979 — 1980
Bachelor of Arts (B.A.), Theology/Theological Studies, 3.0
BlueCross BlueShield of Tennessee July 2011 - Present
BlueCross BlueShield of Tennessee April 2010 - July 2011
BlueCross BlueShield of Tennessee April 2005 - April 2010
BlueCross BlueShield of Tennessee February 1998 - March 2005
Skills
Analysis, Management, Insurance, Budgets, Medicare, Health Insurance, Medicaid, HIPAA, Claim, Managed Care, Process Improvement, Healthcare, Employee Benefits
Education
The University of Tennessee at Chattanooga 2002 — 2005
MPA, Master of Public Administration
Carson-Newman University 1991 — 1991
BA, Communications
Junior College 1989 — 1991
AA, Liberal Arts
McKesson October 2004 - Present
Saint Joseph's Hospital January 1999 - December 2002
Children's Healthcare of Atlanta March 1996 - January 1999
Blue Cross Blue Shield of Georgia March 1994 - March 1996
BlueCross BlueShield of Tennessee September 1992 - May 1994
Alpha Medical Management April 1990 - September 1992
Skills
Healthcare, SQL, Data Analysis, Problem Solving, Risk Management, Revenue Cycle..., Outstanding Customer..., MS Office Suite, Microsoft Office, Customer Service, HL7, Revenue Cycle, Training, Visio, Process Improvement, Healthcare Information..., Software Documentation
Education
Covenant College 1991 — 1993
BS, Business Management
Chattanooga State Community College 1988 — 1990
AS Computer Science, Computer Science
Red Bank High School 1975 — 1977
High School Diploma, Math, Art
Northrop Grumman Corporation August 2015 - Present
CACI International Inc July 2011 - Present
Pangia Technologies, LLC December 2003 - June 2011
Pangia Technologies, LLC December 2003 - March 2004
United States Navy January 2002 - September 2003
BlueCross BlueShield of Tennessee July 1995 - January 2002
Skills
Troubleshooting, Operating Systems, XP, Networking, Hardware, Unix, Red Hat Linux, Network Administration, Computer Security
Education
University of Maryland University College 2002 — 2009
Information Systems Management, Information Systems Management
Catonsville Community College
BlueCross BlueShield of Tennessee January 2004 - Present
BlueCross BlueShield of Tennessee January 2000 - January 2004
BlueCross BlueShield of Tennessee January 1998 - January 2000
BlueCross BlueShield of Tennessee January 1996 - January 1998
BlueCross BlueShield of Tennessee January 1994 - January 1996
BlueCross BlueShield of Tennessee January 1987 - January 1994
Skills
Analytics, Database Management, Health Insurance, Group Presentations, Proposal Writing, Customer Service, Excel, Editing, Event Planning, Event Management, Healthcare, Insurance, Internet, Microsoft Office, Social Media, Newsletters, Outlook, Organizational..., Organizing, PowerPoint, Problem Solving, Teaching, Word, Writing, Windows, Web, Access, Account Management, Accounting, Microsoft Excel, Training, Corporate Communications, Digital Marketing, Medicare, Managed Care, Process Improvement, Advertising, Leadership, Database Admin, Employee Benefits, Team Building
Education
Covenant College 2001 — 2003
B.S. Organizational Management, Business, 4.0
Chattanooga State Community College 1998 — 2001
The University of Memphis
Cigna-HealthSpring September 2012 - Present
HealthSpring December 2006 - September 2012
BlueCross BlueShield of Tennessee July 2002 - November 2006
Skills
HIPAA, Healthcare, Healthcare Consulting, Healthcare Information..., Healthcare Management, Hospitals, Managed Care, Medicaid, Medicare, Process Improvement, Healthcare Industry
Education
Central Michigan University 2002 — 2004
Master's Degree, Business Administration and Management, General
The University of Tennessee at Chattanooga 1994 — 1999
Bachelor's Degree
BlueCross BlueShield of Tennessee September 2004 - Present
NW Oral & Maxillofacial Surgery 1995 - 2004
Drs. Ramsey, Taylor, Johnston, Croft, and Suarez 1985 - 1992
McKenzie College 1983 - 1984
Skills
Health Insurance, Insurance, Medicare, Managed Care, Medicaid, Medicare Part D, Claim, Healthcare, Provider Relations, HIPAA, Data Analysis, Strategic Planning, Employee Benefits
Education
Chattanooga State Community College
East Tennessee State University
Spanish Language and Literature
The University of Tennessee at Chattanooga
BlueCross BlueShield of Tennessee IT Project ManagerBlueCross BlueShield of TennesseeJanuary 2015 - Present
Blue Cross Blue Shield of Tennessee May 2010 - 2012
BCBST October 2009 - April 2010
Blue Cross Blue Shield of Tennessee August 2006 - September 2008
Skills
Process Improvement, Healthcare, Insurance, Visio, Vendor Management, Employee Benefits, HIPAA, Business Analysis, Training, Leadership, SharePoint, Program Management, Health Insurance, Data Analysis, Organizational..., Software Documentation, Claim, Analysis, Project Management, Medicare, Cross-functional Team...
Education
Central Michigan University 2008 — 2010
M.A., Education
Covenant College 2002 — 2004
B.S., Organizational Development
BlueCross BlueShield of Tennessee May 2010 - Present
BlueCross BlueShield of Tennessee March 1995 - May 2010
BlueCross BlueShield of Tennessee November 1982 - March 1995
Skills
Insurance, Health Insurance, Marketing, Program Implementation, HIPAA, Visio, Sales, Outlook, Invoicing, Healthcare, Business Analysis, Benefits Administration, Customer Service, Training, Life Insurance, Team Building, Underwriting, Leadership
Education
Middle Tennessee State University 2013 — 2017
Bachelor of Science (B.S.), Business Administration
America's Health Insurance Plans 2012 — 2012
Managed Healthcare Professional
America's Health Insurance Plans 2011 — 2011
Health Insurance Associate
Chattanooga State Community College 1990 — 1995
Associate of Science (A.S.), Accounting
CNA INSURANCE January 2009 - June 2012
Nationwide Insurance December 2004 - January 2009
CNA Insurance November 2001 - December 2004
Reliance Insurance February 2000 - November 2001
Southern General Insurance Company June 1996 - February 2000
Progressive Insurance March 1990 - June 1996
BlueCross BlueShield of Tennessee November 1987 - March 1990
Skills
Claim, Insurance, Leadership, Liability, Subrogation, Claims Handling
Education
Central Michigan University
MSA, Administration, 3.6
Morehouse College 1982 — 1987
Bachelor of Arts (B.A.), Insurance / Management, 3.0
Blue Cross Blue Shield of Tennessee July 2009 - Present
BlueCross BlueShield of Tennessee October 2007 - June 2009
BlueCross BlueShield of Tennessee July 2006 - October 2007
Skills
Claim, Insurance, Process Improvement, Health Insurance, Call Center, Customer Service, PeopleSoft, Coaching, Team Building, Healthcare, Microsoft Office, Project Management, HIPAA, Outlook, Microsoft Excel, Medicaid, Budgets, Analysis
Education
University of TN @ Chattanooga 1998 — 2002
Bachelor, Human Resource, General Business
Chattanooga State Community College 1998 — 2000
Associate of Science (AS), Business Administration and Management, General
BlueCross BlueShield of Tennessee September 2014 - Present
Hut 6 software February 2014 - September 2014
Unum April 2007 - June 2012
Hut 6 software February 2003 - February 2007
Skills
DB2, SQL, SDLC, Microsoft SQL Server, T-SQL, ASP.NET, VB.NET, C#, Requirements Gathering, Mainframe, SharePoint
Education
Chattanooga State Community College 2000 — 2003
Associate's Degree, Computer Programming
Clean Sweep, Inc. October 2011 - Present
Shared Health February 2008 - September 2010
BlueCross BlueShield of Tennessee 2008 - 2010
Brach's Confections 1997 - 2005
Skills
computer applications, Human Resources, Quickbooks
Education
Chattanooga State Community College 1981 — 1991
No degree, business
Edmondson Business College 1964 — 1965
Executive Secretarial Certificate, Business
HCDE January 2001 - Present
BlueCross BlueShield of Tennessee January 1998 - December 2000
BlueCross BlueShield of Tennessee January 1997 - December 1998
Skills
Curriculum Design, Curriculum Development, Teaching, Classroom Management, Educational Leadership, Classroom, Elementary Education, Literacy, Differentiated..., Tutoring, Teacher Training, Educational Technology, Staff Development
Education
The University of Tennessee at Chattanooga 1998 — 2000
Bachelor of Arts (B.A.), Education
Chattanooga State Community College 1996 — 1998
Associate's degree, Education
BlueCross BlueShield of Tennessee July 1994 - Present
Education
Chattanooga State Community College
Accounting
BlueCross BlueShield of TN 2010 - Present
BlueCross BlueShield of Tennessee August 2002 - August 2010
Skills
Internal Controls, General Ledger, Risk Management, Process Improvement, Medicaid, External Audit, Claim, Access, Account Reconciliation, Fraud, Microsoft Excel, Microsoft Office, Statistical Data..., Data Analytics, Data Mining, Database Administration, Medical Coding, Medical Terminology, Medical Billing, Claims Resolution, Health Insurance
Education
Tennessee Technological University 1985 — 1990
Bachelor of Science (BS), Accounting
Chattanooga State Community College
Associate of Science (A.S.), Health Information/Medical Records Administration/Administrator
BlueCross BlueShield of Tennessee February 1998 - Present
BlueCross BlueShield of Tennessee February 1992 - April 1993
Skills
Health Insurance, Process Improvement, Insurance, Analysis, Outlook, Software Documentation, Vendor Management, Healthcare, Customer Service
Education
Chattanooga State Community College 1989 — 1992
Business Administration and Management, General
Red Bank High School
Rallo's Bar & Grill April 2005 - Present
BlueCross BlueShield of Tennessee January 2004 - January 2005
DuPont January 1995 - January 2003
Skills
Small Business, Management
Education
Chattanooga State Community College 2000 — 2002
electro maintenance certification, 3.8
East Ridge High 1992 — 1993
Tyner High School 1990 — 1992
TRH November 2005 - Present
BlueCross BlueShield of Tennessee April 1988 - November 2005
Skills
Process Improvement, Visio, Business Process..., Business Analysis, Analysis, SDLC, Systems Analysis
Education
Chattanooga State Community College 1991 — 1994
Associate of Applied Science, Information Technology
BlueCross BlueShield of Tennessee August 1995 - Present
Palm Beach County Sheriff's Office July 1992 - August 1993
Skills
System Administration, Microsoft Office, VBA, VBScript, Visual Basic, Wily Introscope, CA Spectrum, eHealth, IIS, Telecommunications, Visio
Education
Chattanooga State Community College 1990 — 1993
Associate of Science (AS), Electrical and Electronics Engineering
The University of Tennessee at Chattanooga 1987 — 1989
Amerigroup May 2012 - Present
BlueCross BlueShield of Tennessee September 1996 - May 2012
Skills
Health Insurance, Case Managment, Insurance, Medicaid, Healthcare Management, Disease Management
Education
Baroness Erlanger School of Nursing 1984 — 1987
Registered Nurse
Chattanooga State Community College 1981 — 1984
Hamilton County School Nutrition August 2012 - Present
Orange Grove Center March 2012 - July 2012
Shoe Dept March 2011 - January 2012
BlueCross BlueShield of Tennessee July 2002 - May 2009
Skills
General Office Skills, Customer Service, Typing, Communication, Problem Solving, Microsoft Word, Microsoft Office
Education
University of Tennessee at Chattanooga 2009 — 2012
Bachelor's degree, Psychology
Chattanooga State Community College 1992 — 2001
Associate of Science (A.S.), Business Administration and Management, General
Brainerd High School 1988 — 1991
BlueCross BlueShield of Tennessee November 2011 - Present
Hixson Learning Center November 2009 - November 2010
Convergys January 2009 - September 2009
Skills
Customer Service, Provider Relations, Medical Records, Claims Handling, Research, Claims Resolution, Health Insurance, Phone Skills, Call Logging, Call Center, Communication, Data Entry, Internet, Microsoft Office, Microsoft Word, General Correspondence, Outsourcing, Medical Billing, Organization, Photoshop, PowerPoint, Medical Education, Problem Solving, Strategic Planning, Teachers, Classroom Management, Windows, Creative Writing, Highly motivated..., Proofreading, Learn New Software..., Speech Writing, Report Writing, Oral & Written..., Facebook Marketing, Analytical Skills, Technical Skillset, Microsoft Excel, OneNote
Education
Chattanooga State Community College 2009 — 2013
Northeast Alabama Community College 2008 — 2012
Aetna 2010 - 2012
Aetna 2001 - 2010
BlueCross BlueShield of Tennessee 1999 - 2001
BlueCross BlueShield of Tennessee 1998 - 1999
BlueCross BlueShield of Tennessee 1997 - 1998
Skills
Program Management, Project Management, Strategic Planning, Operations Management, Presentations, Conflict Resolution, Team Building, Team Leadership, Coaching, Mentoring Of Staff, Health Insurance, Disability Insurance, Group Insurance, Customer Service, Customer Satisfaction, Business Process..., Vision, Interpersonal Skill, Accountability, Influence Others, Process Excellence, Medical Terminology, Communication Skills, Claims Management, Medicaid, Workers Compensation, Legal Research, Legal Assistance, Technical Writing, Legal Writing, PowerPoint, Visio, Microsoft Excel, Microsoft Word, Insurance, Underwriting, Vendor Management, Medicare, Employee Benefits, Managed Care, HIPAA, Leadership, Training, Benefits Administration, Healthcare
Education
University of Tennesseee 1988 — 1996
Bachelor of Science (BS), Economics
Chattanooga State Community College 1984 — 1988
Associate of Science (AS), Legal Administrative Assistant/Secretary
Cigna Human Resources AdministratorHamilton County GovernmentNovember 2011 - Present
BlueCross BlueShield of Tennessee 1996 - 2000
Education
Chattanooga State Community College 2003 — 2005
Associate's degree, Registered Nursing/Registered Nurse
The University of Tennessee at Chattanooga 1985 — 1990
Bachelor's degree, Clinical Psychology
BlueCross BlueShield of Tennessee April 2015 - Present
BlueCross BlueShield of Tennessee February 2014 - Present
H&R Block December 2014 - April 2015
Skills
SAS, Access, SQL, DB2, Cognos, Data Analysis, Sybase, COBOL, Visual Basic, SAS programming, ETL, SAS Base, Office 2010, Microsoft Excel, RPG, Business Analysis, Databases, Health Insurance, Insurance, Analysis, Healthcare, Project Management, Analytics, Software Documentation, Process Improvement, Management
Education
Chattanooga State Community College 1996 — 1998
Associate of Science (AS), Information Science/Studies, 4.0
Covenant College 1998 — 2000
Bachelor of Science (BS), Organizational Leadership, 4.0
BlueCross BlueShield of Tennessee March 2013 - Present
Physician Practice Resources August 2012 - December 2012
Memorial Health System April 2011 - July 2012
Skyridge Medical Center March 2010 - April 2011
Chattanooga Heart Institute October 2006 - December 2009
Erlanger Medical Center August 2000 - October 2006
Skills
Registered Nurses, BLS, ACLS, PALS, Chattanooga Area..., Post Anesthesia Care, CCU, Nursing, ICU, IV, Acute Care, Medical/Surgical, Patient Advocacy, Inpatient, Critical Care
Education
Chattanooga State Community College 1998 — 2000
Associate's degree, Registered Nursing/Registered Nurse
The University of Tennessee at Chattanooga 1988 — 1991
Accounting
Red Bank 1972 — 1984
BlueCross BlueShield of Tennessee February 2013 - Present
BlueCross BlueShield of Tennessee July 2009 - February 2013
East Brainerd Internal Medicine March 2000 - July 2009
Skills
Medicare, HIPAA, Nursing, Registered Nurses, Managed Care, Hospitals, Insurance, Health Insurance, Customer Service
Education
Chattanooga State Community College
Associates Degree, Registered Nursing/Registered Nurse
Marion County High School
COS Business Products March 2013 - Present
BlueCross BlueShield of Tennessee June 2006 - December 2012
Skills
Effective Communication, Negotiation, Business Efficiency, Cost Effective, Personal Development, Personal Training, Account Reconciliation
Education
Covenant College 2005 — 2007
Bachelor's degree, Organizational Management
Chattanooga State Community College 1999 — 2004
Associate of Arts and Sciences (A.A.S.), Accounting
BlueCross BlueShield of Tennessee February 2007 - Present
Blue Cross Blue Shield Tennessee September 1980 - Present
Blue Cross Blue Shield TN/Medicare Department September 1980 - February 2007
Skills
Auditing, Employee Benefits, Customer Service, Health Insurance, Access, Commercial Insurance, Outlook
Education
Whitwell TN 1976 — 1979
Chattanooga State Community College
BlueCross BlueShield of Tennessee February 2012 - Present
Parkridge Health System June 2010 - January 2012
chattanooga Heart Institute July 2008 - June 2010
Skills
Cardiac, Hospice, Health Insurance, Nursing, Case Managment, Case Management, Disease Management, Home Care, Medical-Surgical, Medicare, Utilization Management, Managed Care
Education
Chattanooga State Community College 2004 — 2006
Associate of Science (A.S.), Registered Nursing/Registered Nurse
BlueCross BlueShield of Tennessee September 2013 - Present
Skills
Health Insurance, Insurance, Medicare, Claim, Medicaid, Employee Benefits, HIPAA, Customer Service, Provider Relations, Managed Care, Outlook, Microsoft Office
Education
The University of Tennessee at Chattanooga 2005 — 2008
Bachelor of Science (BS), Human Ecology: Child and Family Studies
Chattanooga State Community College 2002 — 2004
Associate of Science (A.S.), Early Childhood Education and Teaching
Catholic Health Initiatives June 2009 - Present
BlueCross BlueShield of Tennessee September 2007 - June 2009
Erlanger Medical Center June 2002 - May 2007
Skills
Surgery, Outpatient Orthopedics, Outpatient Surgery
Education
Chattanooga State Community College 1985 — 1988
Associate of Science (AS), Registered Nursing/Registered Nurse
Esther Suggs Agency-Allstate Insurance July 2014 - Present
American Exchange January 2014 - May 2014
BlueCross BlueShield of Tennessee September 2010 - October 2013
Northwest Georgia Bank February 2006 - September 2010
Skills
Insurance, Account Management, Sales, Customer Service, Health Insurance, Commercial Insurance, Life Insurance, Claim, Brokers, Claims Management, General Insurance, Property, Liability, Casualty Insurance
Education
Chattanooga State Community College 2014 — 2016
Ongoing, Psychology
BlueCross BlueShield of Tennessee March 2009 - Present
Skills
Customer Service, Medicare Advantage, Medicare Advantage..., Quality Auditing, Project+, HIPAA, Contract Management, Health Insurance, Network Contracting, Provider Contracting, Research, Access, Microsoft Excel, Microsoft Word, PowerPoint, Data Analysis, Project Implementation, Analysis, Medicaid, Contractual Agreements, Microsoft Office, Non-disclosure..., Statistics, Business Analysis, Insurance Claims, Fee Schedules, Process Improvement
Education
Chattanooga State Community College 1992 — 1995
Lookout Valley High School
BlueCross BlueShield of Tennessee February 2013 - Present
BlueCross BlueShield of Tennessee March 2009 - February 2013
BlueCross BlueShield of Tennessee November 2007 - March 2009
Skills
SQL, Disaster Recovery, Business Analysis, IIS, Databases, Active Directory, Managed File Transfer, Microsoft Office, Microsoft Server Support, CA workload automation, Autosys, Windows 7
Education
The University of Tennessee at Chattanooga 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer Programming, Specific Applications
Chattanooga State Community College 2007 — 2009
Associate of Science (A.S.), Computer Programming
BlueCross BlueShield of Tennessee July 1999 - Present
HealthSouth Rehab Hospital June 1996 - June 1999
Education
Chattanooga State Community College
Associate of Science (AS), Registered Nursing/Registered Nurse
BlueCross BlueShield of Tennessee
Skills
SAS Programming, Data Analysis, Microsoft Office, Microsoft Excel, Access, Process Improvement, Software Documentation, Databases
Education
Chattanooga State Community College
Associates Degree, Computer Programming
BlueCross BlueShield of Tennessee January 1996 - Present
Skills
Customer Service, Leadership, Insurance, Microsoft Excel, Process Improvement, Project Management, Training, Business Analysis, Team Building, Sales, Analysis, Healthcare, Health Insurance, Risk Management, Employee Benefits, Visio
Education
Chattanooga State Community College