FCR Company
Industry: Company
DescriptionFCR is an American outsource provider of call centers. Based in Roseburg, Oregon, FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. Founded: 2005 Headquarters: Roseburg, OR Number of employees: 1,600 Type of business: Private Predecessor: Comspan Call Center Services (2005-2007) Founders: John Stadter, Matthew Achak
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FCR Employees
Employee
Years
Job
Industry
Tia Schattenkerk Tia Schattenkerk's FCR Experience August 2015 - Present
Job FCR Customer Service Representitive
Industry Telecommunications
Experience
FCR August 2015 - Present
Cordial Caregiver September 2014 - August 2015
Walden University June 2014 - May 2015
Umpqua Community College June 2009 - March 2014
Denny's July 1998 - 2013
Skills
Microsoft Office, Customer Service, Public Speaking, Teamwork, Leadership, Research, Medical Terminology, Data Entry, Healthcare, CPR Certified, Time Management, Critical Thinking, Training, Team Building, Nonprofits
Education
Umpqua Community College 2010 — 2014
Associate of Arts and Sciences (A.A.S.), General Studies
FCR August 2015 - Present
Cordial Caregiver September 2014 - August 2015
Walden University June 2014 - May 2015
Umpqua Community College June 2009 - March 2014
Denny's July 1998 - 2013
Skills
Microsoft Office, Customer Service, Public Speaking, Teamwork, Leadership, Research, Medical Terminology, Data Entry, Healthcare, CPR Certified, Time Management, Critical Thinking, Training, Team Building, Nonprofits
Education
Umpqua Community College 2010 — 2014
Associate of Arts and Sciences (A.A.S.), General Studies
Aaron Merrill Aaron Merrill's FCR Experience June 2015 - Present
Job Program Manager at FCR
Industry Professional Training & Coaching
Experience
FCR June 2015 - Present
Qualfon June 2014 - June 2015
Center Partners 2010 - May 2014
Qualfon/Center Partners 2009 - 2010
Qualfon/Center Partners 2008 - 2009
Qualfon/Center Partners 2007 - 2008
Qualfon/Center Partners 2002 - 2007
Skills
Leadership, Training, Customer Satisfaction, Call Centers, Performance Management, Customer Experience, Customer Retention, Process Improvement, Team Building, Employee Training, Team Leadership, Outsourcing, Workforce Management, BPO, Vendor Management, Coaching, Management, Quality Assurance, Operations Management, Telecommunications, Team Management, Telemarketing, Sales Operations, Account Management, Training Delivery, Recruiting, Time Management, Technical Support
Education
University of Phoenix 2012 — 2014
Bachelor of Science (BS), Business with a Concentration in Marketing
University of Phoenix 2010 — 2012
Associate of Arts (AA), Foundations of Business
Towson University
A+ Certification
FCR June 2015 - Present
Qualfon June 2014 - June 2015
Center Partners 2010 - May 2014
Qualfon/Center Partners 2009 - 2010
Qualfon/Center Partners 2008 - 2009
Qualfon/Center Partners 2007 - 2008
Qualfon/Center Partners 2002 - 2007
Skills
Leadership, Training, Customer Satisfaction, Call Centers, Performance Management, Customer Experience, Customer Retention, Process Improvement, Team Building, Employee Training, Team Leadership, Outsourcing, Workforce Management, BPO, Vendor Management, Coaching, Management, Quality Assurance, Operations Management, Telecommunications, Team Management, Telemarketing, Sales Operations, Account Management, Training Delivery, Recruiting, Time Management, Technical Support
Education
University of Phoenix 2012 — 2014
Bachelor of Science (BS), Business with a Concentration in Marketing
University of Phoenix 2010 — 2012
Associate of Arts (AA), Foundations of Business
Towson University
A+ Certification
Krystina Burns Krystina Burns's FCR Experience October 2014 - Present
Job Site Director at FCR
Industry Outsourcing/Offshoring
Experience
FCR October 2014 - Present
First Call Resolution, LLC June 2014 - Present
Harry & David April 2013 - June 2014
Harry and David April 2012 - April 2013
Harry and David May 2011 - April 2012
Potlatch No.1 Federal Credit Union May 2007 - January 2011
Appaloosa Horse Club July 2005 - May 2007
TARA Labs, Inc./Alpha Digital Technologies September 2000 - August 2002
Skills
Training, Team Building, Leadership, Management, Team Leadership, Marketing, Project Management, Advertising, Customer Service, Event Planning, Employee Training, Program Management, Public Relations, Organizational..., Talent Management, Internal Communications, Budgets, Coaching, Instructional Design, Call Centers, Customer Experience, Email Marketing, Direct Marketing, Social Media Marketing, Web Analytics, Website Development, Sales, Customer Retention, Brand Management, Brand Awareness, Software Requirements, Presentation Development, Organizational Design, Online Advertising, Branding & Identity, Graphic Design, Catalog Marketing, Direct Mail, Collateral, Catalogs, Multi-channel Retail, Digital Marketing, COPC Registered...
Education
University of Oregon 2003 — 2005
Bachelors, Art with Minor in Business Administration
FCR October 2014 - Present
First Call Resolution, LLC June 2014 - Present
Harry & David April 2013 - June 2014
Harry and David April 2012 - April 2013
Harry and David May 2011 - April 2012
Potlatch No.1 Federal Credit Union May 2007 - January 2011
Appaloosa Horse Club July 2005 - May 2007
TARA Labs, Inc./Alpha Digital Technologies September 2000 - August 2002
Skills
Training, Team Building, Leadership, Management, Team Leadership, Marketing, Project Management, Advertising, Customer Service, Event Planning, Employee Training, Program Management, Public Relations, Organizational..., Talent Management, Internal Communications, Budgets, Coaching, Instructional Design, Call Centers, Customer Experience, Email Marketing, Direct Marketing, Social Media Marketing, Web Analytics, Website Development, Sales, Customer Retention, Brand Management, Brand Awareness, Software Requirements, Presentation Development, Organizational Design, Online Advertising, Branding & Identity, Graphic Design, Catalog Marketing, Direct Mail, Collateral, Catalogs, Multi-channel Retail, Digital Marketing, COPC Registered...
Education
University of Oregon 2003 — 2005
Bachelors, Art with Minor in Business Administration
Myesha Webb's FCR Experience Administrative AssistantEmmanuel ChurchDecember 2013 - December 2014
Job Customer Support Representative at FCR
Industry Telecommunications
Experience
FCR Administrative AssistantEmmanuel ChurchDecember 2013 - December 2014
Emmanuel Church 2013 - 2014
Stream Global Services November 2012 - March 2013
Community Action Team, Inc. June 2012 - September 2012
City Kids September 2006 - April 2008
Little Footsteps Daycare 2008 - 2008
Skills
Early Childhood..., Early Childhood..., Childcare, Training, Management, Analysis, Microsoft Office, Adobe Creative Suite, Customer Service, Administrative..., Billing Process, Administrative..., Volunteer Management, Nonprofits
Education
Portland Community College 2005 — 2006
Northwest Christian College 2004 — 2005
Early Childhood Education and Ministry
FCR Administrative AssistantEmmanuel ChurchDecember 2013 - December 2014
Emmanuel Church 2013 - 2014
Stream Global Services November 2012 - March 2013
Community Action Team, Inc. June 2012 - September 2012
City Kids September 2006 - April 2008
Little Footsteps Daycare 2008 - 2008
Skills
Early Childhood..., Early Childhood..., Childcare, Training, Management, Analysis, Microsoft Office, Adobe Creative Suite, Customer Service, Administrative..., Billing Process, Administrative..., Volunteer Management, Nonprofits
Education
Portland Community College 2005 — 2006
Northwest Christian College 2004 — 2005
Early Childhood Education and Ministry
Brian Everhart Brian Everhart's FCR Experience August 2014 - Present
Job Genesys Scheduling Coordinator at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
FCR August 2014 - Present
FCR June 2014 - August 2014
FCR August 2013 - June 2014
Freelance Landscaping March 2013 - August 2013
Umpqua Community College January 2013 - March 2013
Dollar Tree Stores October 2012 - December 2012
TMS Call Centers July 2012 - October 2012
Round Table Pizza September 2010 - March 2011
Fire Mountain Gems and Beads August 2009 - September 2010
FCR December 2009 - August 2010
Skills
Call Centers, Customer Satisfaction, Workforce Management, Technical Support, Customer Experience, Customer Service, Team Leadership, Data Entry, Genesys, Data Analysis, Leadership, Telecommunications, Microsoft Office, Account Management, Customer Service..., Customer Service..., Reporting & Analysis, Report Writing, Monet, Google Docs, Vendor Management, Training, Process Improvement, Technical Training, Analytics, Compliance, Supervisory Skills, BPO, Real Time Monitoring, Quality Assurance, Troubleshooting, Project Management, Management, Pattern Recognition, Contact Centers, Trend Analysis
Education
Umpqua Community College 2013 — 2013
Wildlife, Fish and Wildlands Science and Management, Cumulative GPA: 4.0
FCR August 2014 - Present
FCR June 2014 - August 2014
FCR August 2013 - June 2014
Freelance Landscaping March 2013 - August 2013
Umpqua Community College January 2013 - March 2013
Dollar Tree Stores October 2012 - December 2012
TMS Call Centers July 2012 - October 2012
Round Table Pizza September 2010 - March 2011
Fire Mountain Gems and Beads August 2009 - September 2010
FCR December 2009 - August 2010
Skills
Call Centers, Customer Satisfaction, Workforce Management, Technical Support, Customer Experience, Customer Service, Team Leadership, Data Entry, Genesys, Data Analysis, Leadership, Telecommunications, Microsoft Office, Account Management, Customer Service..., Customer Service..., Reporting & Analysis, Report Writing, Monet, Google Docs, Vendor Management, Training, Process Improvement, Technical Training, Analytics, Compliance, Supervisory Skills, BPO, Real Time Monitoring, Quality Assurance, Troubleshooting, Project Management, Management, Pattern Recognition, Contact Centers, Trend Analysis
Education
Umpqua Community College 2013 — 2013
Wildlife, Fish and Wildlands Science and Management, Cumulative GPA: 4.0
Lindie Gardner Lindie Gardner's FCR Experience April 2015 - Present
Job FCR Customer Service Specialist
Industry Outsourcing/Offshoring
Experience
FCR April 2015 - Present
Cayuse Technologies, LLC August 2014 - April 2015
Cayuse Technologies, LLC November 2011 - March 2015
Cayuse Technologies, LLC January 2011 - November 2011
Cayuse Technologies, LLC May 2010 - February 2011
Cayuse Technologies, LLC January 2010 - May 2010
Cayuse Technologies, LLC October 2009 - January 2010
Ashley Manor LLC October 2008 - December 2008
Avamere Health Services January 2007 - October 2008
Regent Court March 2002 - January 2007
Skills
Customer Service, Data Entry, Team Building, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Research, Event Planning, Social Media, Public Speaking, Troubleshooting, Internet Troubleshooting, Remote Troubleshooting, Phone Skills, Phone Etiquette, Client Representation, Operations Management, Project Management, Schedules, Hiring Practices, New Hire Training, Help Desk Support, Medical Terminology, Terminations, Disciplinary Action, Leadership Development, Personnel Management, Personnel Supervision, Personnel Evaluation, SharePoint, Management, Leadership, Training, Outlook, Program Management, Software Documentation, Spreadsheets
Education
Oregon State University 1999 — 2004
Bioresource Research, Psychology
Montana State University-Bozeman 1996 — 1998
Biotechnology
FCR April 2015 - Present
Cayuse Technologies, LLC August 2014 - April 2015
Cayuse Technologies, LLC November 2011 - March 2015
Cayuse Technologies, LLC January 2011 - November 2011
Cayuse Technologies, LLC May 2010 - February 2011
Cayuse Technologies, LLC January 2010 - May 2010
Cayuse Technologies, LLC October 2009 - January 2010
Ashley Manor LLC October 2008 - December 2008
Avamere Health Services January 2007 - October 2008
Regent Court March 2002 - January 2007
Skills
Customer Service, Data Entry, Team Building, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Research, Event Planning, Social Media, Public Speaking, Troubleshooting, Internet Troubleshooting, Remote Troubleshooting, Phone Skills, Phone Etiquette, Client Representation, Operations Management, Project Management, Schedules, Hiring Practices, New Hire Training, Help Desk Support, Medical Terminology, Terminations, Disciplinary Action, Leadership Development, Personnel Management, Personnel Supervision, Personnel Evaluation, SharePoint, Management, Leadership, Training, Outlook, Program Management, Software Documentation, Spreadsheets
Education
Oregon State University 1999 — 2004
Bioresource Research, Psychology
Montana State University-Bozeman 1996 — 1998
Biotechnology
Dr Andres Ruiz PhD CAP Dr Andres Ruiz PhD CAP's FCR Experience December 2004 - July 2007
Job Executive Professional | CEO | Counseling | Clinical Director
Industry Nonprofit Organization Management
Experience
Integral Business Solutions July 2005 - Present
Sow The Seed International February 2002 - Present
MONTANER ENTERTAINMENT GROUP Chief Executive Officer Location: MIAMI, FL January 2004 - March 2015
FCR December 2004 - July 2007
Excel Capital Bank January 2001 - July 2007
Paradise Communications Music January 2002 - December 2005
Dade County Homeless Trust June 1998 - August 2004
CIA, Inc July 1994 - February 2004
Florida Community Resource Center, Inc August 1993 - June 1995
SUPERVISOR December 1991 - October 1993
Skills
Accounting, Non-profits, Consulting, Profit, Fundraising, Management Consulting, Business Planning, Public Speaking, Organizational..., Public Relations, New Business Development, Coaching, Finance, Strategic Planning, Business Development, Training, Psychotherapy, Community Outreach, Start-ups, Business Strategy, Entrepreneurship, Treatment, Crisis Intervention, Strategic Consulting, Nonprofits, Project Planning, Analysis, Crisis Management, Spanish, Leadership Development, Management, Strategy, Social Services, Marketing, Leadership, Customer Service, Team Building, Marketing Strategy, Event Planning
Education
Vision International University 1996 — 1999
Doctor of Philosophy (PhD), Philosophy, 4.0
LaSalle University 1993 — 1996
Master of Science; S.A) I.C.A.D.C; Ph.D, Counseling
Universidad de La Sabana 1984 — 1988
LAW, LAW
Broward County Mental Health Division
Miami Dade College
Susanne Summers InstituteThe Miami Heart Institute
University of Texas
Integral Business Solutions July 2005 - Present
Sow The Seed International February 2002 - Present
MONTANER ENTERTAINMENT GROUP Chief Executive Officer Location: MIAMI, FL January 2004 - March 2015
FCR December 2004 - July 2007
Excel Capital Bank January 2001 - July 2007
Paradise Communications Music January 2002 - December 2005
Dade County Homeless Trust June 1998 - August 2004
CIA, Inc July 1994 - February 2004
Florida Community Resource Center, Inc August 1993 - June 1995
SUPERVISOR December 1991 - October 1993
Skills
Accounting, Non-profits, Consulting, Profit, Fundraising, Management Consulting, Business Planning, Public Speaking, Organizational..., Public Relations, New Business Development, Coaching, Finance, Strategic Planning, Business Development, Training, Psychotherapy, Community Outreach, Start-ups, Business Strategy, Entrepreneurship, Treatment, Crisis Intervention, Strategic Consulting, Nonprofits, Project Planning, Analysis, Crisis Management, Spanish, Leadership Development, Management, Strategy, Social Services, Marketing, Leadership, Customer Service, Team Building, Marketing Strategy, Event Planning
Education
Vision International University 1996 — 1999
Doctor of Philosophy (PhD), Philosophy, 4.0
LaSalle University 1993 — 1996
Master of Science; S.A) I.C.A.D.C; Ph.D, Counseling
Universidad de La Sabana 1984 — 1988
LAW, LAW
Broward County Mental Health Division
Miami Dade College
Susanne Summers InstituteThe Miami Heart Institute
University of Texas
Jeff Moors Jeff Moors's FCR Experience November 2001 - March 2003
Job President at THiNK International
Industry Nonprofit Organization Management
Experience
THiNK International August 2010 - Present
Turning Point Church October 2000 - July 2010
FCR November 2001 - March 2003
Skills
Finish Carpentry, Public Speaking, Team Building, Training & Development, Social Media, Surfing, Teaching, Strategic Planning, Cultural Awareness, Travel, Snowboarding, Youth Ministry, Customer Service, Community Outreach, Missions, Employee Training, Preaching, Church Events, Leadership, Volunteer Management, Time Management, Theology, Training, Discipleship, Leadership Development, Nonprofits, Pastoral Counseling, Fundraising, Biblical Studies, Non-profit..., Staff Development, Program Development, Event Planning
Education
Pacific North West Bible College 2003 — 2005
DMA, Ministry
Western Washington University 1998 — 2000
History, Social Studies
Everett Community College 1997 — 1998
AA, General
Skagit Valley Community College 1996 — 1997
Prerequisites
THiNK International August 2010 - Present
Turning Point Church October 2000 - July 2010
FCR November 2001 - March 2003
Skills
Finish Carpentry, Public Speaking, Team Building, Training & Development, Social Media, Surfing, Teaching, Strategic Planning, Cultural Awareness, Travel, Snowboarding, Youth Ministry, Customer Service, Community Outreach, Missions, Employee Training, Preaching, Church Events, Leadership, Volunteer Management, Time Management, Theology, Training, Discipleship, Leadership Development, Nonprofits, Pastoral Counseling, Fundraising, Biblical Studies, Non-profit..., Staff Development, Program Development, Event Planning
Education
Pacific North West Bible College 2003 — 2005
DMA, Ministry
Western Washington University 1998 — 2000
History, Social Studies
Everett Community College 1997 — 1998
AA, General
Skagit Valley Community College 1996 — 1997
Prerequisites
Sonya Stalberger Sonya Stalberger's FCR Experience April 2014 - Present
Job Vice President, Customer Support Center Operations at FCR
Industry Outsourcing/Offshoring
Experience
FCR April 2014 - Present
FSV Payment Systems February 2011 - April 2014
Charter Communications September 2009 - February 2011
Continental Promotion Group June 2008 - August 2009
Oreck Corporation 2005 - 2008
Inpulse Response Group 2004 - 2005
Tempur-Pedic May 2002 - April 2004
Skills
Management, Customer Service, Leadership, Change Management, Vendor Management, Business Process..., Call Center, Operations Management, CRM, Process Improvement, Customer Experience, Call Centers, Team Building, Telecommunications, Customer Satisfaction, Performance Management, Contract Negotiation, Program Management, Outsourcing, Customer Retention, Strategy, Training, Sales, Recruiting, B2B, Marketing, Coaching, Strategic Planning, Employee Training, Quality Assurance, Cross-functional Team...
Education
University of Iowa - Henry B. Tippie College of Business 1978 — 1982
BBA, Marketing, Sociology
FCR April 2014 - Present
FSV Payment Systems February 2011 - April 2014
Charter Communications September 2009 - February 2011
Continental Promotion Group June 2008 - August 2009
Oreck Corporation 2005 - 2008
Inpulse Response Group 2004 - 2005
Tempur-Pedic May 2002 - April 2004
Skills
Management, Customer Service, Leadership, Change Management, Vendor Management, Business Process..., Call Center, Operations Management, CRM, Process Improvement, Customer Experience, Call Centers, Team Building, Telecommunications, Customer Satisfaction, Performance Management, Contract Negotiation, Program Management, Outsourcing, Customer Retention, Strategy, Training, Sales, Recruiting, B2B, Marketing, Coaching, Strategic Planning, Employee Training, Quality Assurance, Cross-functional Team...
Education
University of Iowa - Henry B. Tippie College of Business 1978 — 1982
BBA, Marketing, Sociology
Suzanne Malone's FCR Experience February 2008 - March 2009
Job Clinique Counter Manager
Industry Cosmetics
Experience
Clinique October 2014 - Present
LVMH FRAGRANCE BRANDS, Parfums Christian Dior February 2001 - October 2014
Mallygirl LLC (Mally Beauty) June 2014 - August 2014
MOUNTAIN, LTD. August 2012 - May 2014
Legacy Publishing Company March 2009 - August 2012
FCR February 2008 - March 2009
Debbie Elliott Salon and Day Spa August 1998 - May 2007
Skills
Human Resources, Onboarding, Interviews, Training, Employee Relations, Recruiting, Temporary Placement, Internet Recruiting, Benefits Administration, Background Checks, Organizational..., Applicant Tracking..., Employee Benefits, Talent Acquisition, Talent Management, Employee Handbooks, Screening Resumes, Employee Training, Job Fairs, Employee Engagement, Hiring, Life Cycle Recruiting, New Employee Orientation, HRIS, Sourcing, FMLA, Job Descriptions, Conflict Resolution, Resume Writing, HR Policies, Behavioral Interviewing, Open Enrollment, Full-life Cycle..., Compliance, State & Federal Laws, EEO, HR Policy Formulation, Staffing Services, Employee Recognition, Staff Retention, Sales, Performance Management, Coaching, Customer Service, Sales Management, Sales Rep Training, Cosmetics, Aesthetics, Metrics, Makeup Artistry
Education
University of Maine
English, Honors Program, Creative Writing
Clinique October 2014 - Present
LVMH FRAGRANCE BRANDS, Parfums Christian Dior February 2001 - October 2014
Mallygirl LLC (Mally Beauty) June 2014 - August 2014
MOUNTAIN, LTD. August 2012 - May 2014
Legacy Publishing Company March 2009 - August 2012
FCR February 2008 - March 2009
Debbie Elliott Salon and Day Spa August 1998 - May 2007
Skills
Human Resources, Onboarding, Interviews, Training, Employee Relations, Recruiting, Temporary Placement, Internet Recruiting, Benefits Administration, Background Checks, Organizational..., Applicant Tracking..., Employee Benefits, Talent Acquisition, Talent Management, Employee Handbooks, Screening Resumes, Employee Training, Job Fairs, Employee Engagement, Hiring, Life Cycle Recruiting, New Employee Orientation, HRIS, Sourcing, FMLA, Job Descriptions, Conflict Resolution, Resume Writing, HR Policies, Behavioral Interviewing, Open Enrollment, Full-life Cycle..., Compliance, State & Federal Laws, EEO, HR Policy Formulation, Staffing Services, Employee Recognition, Staff Retention, Sales, Performance Management, Coaching, Customer Service, Sales Management, Sales Rep Training, Cosmetics, Aesthetics, Metrics, Makeup Artistry
Education
University of Maine
English, Honors Program, Creative Writing
Nikole Wright's FCR Experience April 2015 - June 2015
Job Cannabis drastically improved my quality of life. I strive to educate and promote the use of Medical Marijuana.
Industry Alternative Medicine
Experience
Sweet Tree Farms July 2015 - September 2015
FCR April 2015 - June 2015
Amazon Organics July 2014 - March 2015
Hawaiian Time February 2014 - July 2014
Monarch Management July 2013 - November 2013
UO Scheduling and Event Services July 2010 - March 2013
Exe Rentals June 2009 - June 2011
Skills
Advertising, Process Scheduler, Public Relations, Policy, Human Resources, Event Planning, Event Management, Microsoft Office, PowerPoint, Journalism, Customer Service, Microsoft Word, Time Management, Social Media, Fundraising, Microsoft Excel, Invoicing, Data Entry, Facebook, Social Networking, Teamwork, Editing, Public Speaking, Photoshop, Research, Administrative..., Photography, Community Outreach, Leadership, Sales
Education
Lane Community College 2013 — 2013
Medical Office Assistant/Specialist
University of Oregon 2010 — 2012
Winston Churchill High School 2006 — 2010
Sweet Tree Farms July 2015 - September 2015
FCR April 2015 - June 2015
Amazon Organics July 2014 - March 2015
Hawaiian Time February 2014 - July 2014
Monarch Management July 2013 - November 2013
UO Scheduling and Event Services July 2010 - March 2013
Exe Rentals June 2009 - June 2011
Skills
Advertising, Process Scheduler, Public Relations, Policy, Human Resources, Event Planning, Event Management, Microsoft Office, PowerPoint, Journalism, Customer Service, Microsoft Word, Time Management, Social Media, Fundraising, Microsoft Excel, Invoicing, Data Entry, Facebook, Social Networking, Teamwork, Editing, Public Speaking, Photoshop, Research, Administrative..., Photography, Community Outreach, Leadership, Sales
Education
Lane Community College 2013 — 2013
Medical Office Assistant/Specialist
University of Oregon 2010 — 2012
Winston Churchill High School 2006 — 2010
DeAnne Schultz DeAnne Schultz's FCR Experience May 2015 - Present
Job Site Director at FCR
Industry Consumer Services
Experience
FCR May 2015 - Present
FCR January 2014 - May 2015
Amazon August 2010 - January 2014
Famous Dave's February 2008 - December 2009
Multnomah Athletic Club August 2006 - September 2007
Skills
Web Analytics, Content Strategy, SEO, Content Management, Digital Marketing, Online Advertising, Blogging, Social Media Marketing, SEM, Digital Media, Digital Strategy, Event Management, Analytics, Food & Beverage, Mobile Marketing, Social Networking, Email Marketing, Facebook, Google Analytics, PPC, Google Adwords, E-commerce, Social Media, Affiliate Marketing, Media Planning, Brand Development, Web Marketing, Web Content Management, Web 2.0, Lead Generation, SEO copywriting, WordPress, Mobile Advertising, Web Content, Keyword Research, Interactive Marketing, SMO, Conversion Optimization, CMS, Web Project Management, Social Marketing, Search Advertising, Content Development, New Media, Omniture, Copywriting, YouTube, Organic Search, Online Marketing, Customer Service
Education
Oregon State University
Business Administration and Management, General
Southern Oregon University
Business Management, General
FCR May 2015 - Present
FCR January 2014 - May 2015
Amazon August 2010 - January 2014
Famous Dave's February 2008 - December 2009
Multnomah Athletic Club August 2006 - September 2007
Skills
Web Analytics, Content Strategy, SEO, Content Management, Digital Marketing, Online Advertising, Blogging, Social Media Marketing, SEM, Digital Media, Digital Strategy, Event Management, Analytics, Food & Beverage, Mobile Marketing, Social Networking, Email Marketing, Facebook, Google Analytics, PPC, Google Adwords, E-commerce, Social Media, Affiliate Marketing, Media Planning, Brand Development, Web Marketing, Web Content Management, Web 2.0, Lead Generation, SEO copywriting, WordPress, Mobile Advertising, Web Content, Keyword Research, Interactive Marketing, SMO, Conversion Optimization, CMS, Web Project Management, Social Marketing, Search Advertising, Content Development, New Media, Omniture, Copywriting, YouTube, Organic Search, Online Marketing, Customer Service
Education
Oregon State University
Business Administration and Management, General
Southern Oregon University
Business Management, General
Rebecca Pica's FCR Experience August 2014 - June 2015
Job Administrative Assistant at Feeney Wireless
Industry Public Relations and Communications
Experience
FW a Novatel Wireless company June 2015 - Present
FCR August 2014 - June 2015
Citi September 2009 - May 2014
FitOne June 2013 - September 2013
Idaho Humane Society February 2013 - June 2013
The Good Samaritan Home January 2012 - May 2012
Planet Beach Contempo Spas February 2008 - November 2009
The Stampede Newspaper September 2005 - May 2006
Skills
Customer Service, Time Management, Microsoft Office, Public Relations, Event Planning, Branding & Identity, Social Media, Instagram, Communication Skills, Team Management, Administration assistant, Employee Training, Managing Database, Financial Services, Highly detail oriented, Research, Windows, Mac, Facebook, MySpace, Pinterest, Twitter, Prezi, Illustrator, Layout, Forbearance, management, Team Leadership
Education
Boise State University 2007 — 2013
Bachelor of Arts (BA), Communication, General
Eagle High School 2002 — 2006
FW a Novatel Wireless company June 2015 - Present
FCR August 2014 - June 2015
Citi September 2009 - May 2014
FitOne June 2013 - September 2013
Idaho Humane Society February 2013 - June 2013
The Good Samaritan Home January 2012 - May 2012
Planet Beach Contempo Spas February 2008 - November 2009
The Stampede Newspaper September 2005 - May 2006
Skills
Customer Service, Time Management, Microsoft Office, Public Relations, Event Planning, Branding & Identity, Social Media, Instagram, Communication Skills, Team Management, Administration assistant, Employee Training, Managing Database, Financial Services, Highly detail oriented, Research, Windows, Mac, Facebook, MySpace, Pinterest, Twitter, Prezi, Illustrator, Layout, Forbearance, management, Team Leadership
Education
Boise State University 2007 — 2013
Bachelor of Arts (BA), Communication, General
Eagle High School 2002 — 2006
Shannon Cockayne's FCR Experience July 2015 - Present
Job Customer Experience Representative at FCR
Industry Events Services
Experience
FCR July 2015 - Present
Polk County Democratic Central Committee January 2015 - Present
Salem Progressive Film Series October 2014 - Present
Oregon Solutions Network, Portland State University June 2014 - Present
The Arc Oregon May 2014 - Present
Planned Parenthood Advocates of Oregon February 2014 - Present
Marion County Democrats February 2014 - Present
Team Blue Dat (Louisiana Democratic Party Grassroots Organization) October 2012 - Present
Democratic Party of Oregon September 2014 - November 2014
Oregon Consensus June 2014 - July 2014
Skills
Social Media..., Program Management, Plannning, Grassroots Fundraising, Organizational Vision, Organizational Design, Organization, Organizational..., Training Facilitation, Training Manuals, Human Resources, Security Policy, Eventing, Multi-tasked, Cultural Awareness, International Events, International, Strategic Communications, Analysis, Microsoft Applications, Community Outreach, Volunteering, Non-profit Volunteer, Volunteer Training, Volunteer Management, Volunteer Recruiting, Research Information, Designing, Management, Management Contracts, Networking, Investigative Research, Report Writing, Report Compilation, Personnel Supervision, Intelligence Analysis, Command, DoD, Project Management, Intelligence, Project Planning, Security Clearance, Team Building, Strategic Planning, Defense, Event Planning, Operational Planning, Air Force, Proposal Writing, Nonprofits
Education
City University of New York-Hunter College
Bachelor of Arts (B.A.), Political Science and Government
University of New Orleans 1980 — 1981
FCR July 2015 - Present
Polk County Democratic Central Committee January 2015 - Present
Salem Progressive Film Series October 2014 - Present
Oregon Solutions Network, Portland State University June 2014 - Present
The Arc Oregon May 2014 - Present
Planned Parenthood Advocates of Oregon February 2014 - Present
Marion County Democrats February 2014 - Present
Team Blue Dat (Louisiana Democratic Party Grassroots Organization) October 2012 - Present
Democratic Party of Oregon September 2014 - November 2014
Oregon Consensus June 2014 - July 2014
Skills
Social Media..., Program Management, Plannning, Grassroots Fundraising, Organizational Vision, Organizational Design, Organization, Organizational..., Training Facilitation, Training Manuals, Human Resources, Security Policy, Eventing, Multi-tasked, Cultural Awareness, International Events, International, Strategic Communications, Analysis, Microsoft Applications, Community Outreach, Volunteering, Non-profit Volunteer, Volunteer Training, Volunteer Management, Volunteer Recruiting, Research Information, Designing, Management, Management Contracts, Networking, Investigative Research, Report Writing, Report Compilation, Personnel Supervision, Intelligence Analysis, Command, DoD, Project Management, Intelligence, Project Planning, Security Clearance, Team Building, Strategic Planning, Defense, Event Planning, Operational Planning, Air Force, Proposal Writing, Nonprofits
Education
City University of New York-Hunter College
Bachelor of Arts (B.A.), Political Science and Government
University of New Orleans 1980 — 1981
Matthew Achak's FCR Experience January 2005 - Present
Job President, FCR
Industry Outsourcing/Offshoring
Experience
FCR January 2005 - Present
Affiliated Computer Services 2001 - 2003
CyberRep 1999 - 2001
800 Support 1996 - 1999
Skills
Customer Service, Technical Support, Social Media, Business Process, Solution focused sales, Call Center Outsourcing, Team Leadership, Management, Call Center, Telecommunications, Call Centers, Entrepreneurship, Sales, Account Management, Telemarketing, BPO, Leadership, Product Management, Start-ups, Process Improvement, Customer Satisfaction, Business Development, Enterprise Software, Project Management, Outsourcing, E-commerce, Business Strategy, CRM, Customer Experience, Wireless, Integration, Strategic Partnerships, New Business Development, SaaS, Executive Management
Education
University of Southern California 1987 — 1991
Bachelor of Science (B.S.), Business Administration
University of Southern California - Marshall School of Business 1987 — 1991
BS, Business
FCR January 2005 - Present
Affiliated Computer Services 2001 - 2003
CyberRep 1999 - 2001
800 Support 1996 - 1999
Skills
Customer Service, Technical Support, Social Media, Business Process, Solution focused sales, Call Center Outsourcing, Team Leadership, Management, Call Center, Telecommunications, Call Centers, Entrepreneurship, Sales, Account Management, Telemarketing, BPO, Leadership, Product Management, Start-ups, Process Improvement, Customer Satisfaction, Business Development, Enterprise Software, Project Management, Outsourcing, E-commerce, Business Strategy, CRM, Customer Experience, Wireless, Integration, Strategic Partnerships, New Business Development, SaaS, Executive Management
Education
University of Southern California 1987 — 1991
Bachelor of Science (B.S.), Business Administration
University of Southern California - Marshall School of Business 1987 — 1991
BS, Business
Joseph Armiger Joseph Armiger's FCR Experience May 2012 - October 2012
Job Communications/Content Analyst; Writer
Industry Writing and Editing
Experience
Remediation specialists July 2014 - June 2015
FCR May 2012 - October 2012
Original Devaneys sports pub February 2011 - November 2011
United States Department of Defense November 2002 - March 2008
Skills
Social Networking, Military Operations, Public Relations, Veterans, Creative Problem Solving, Creative Writer, Marketing Strategy, Social Media Marketing, Organizational..., Public Speaking, Operational Efficiency, Process Efficiency, Video Editing, Copy Editing, Film Editing, Non-linear Editing, Advertising, Marketing Communications, Product Marketing, Online Marketing, Leadership Development, Situational Awareness, Proposal Writing, News Writing, Speech Writing, Script-writing, Script Analysis, Script Editing, Music Production, Musicians, Electric Guitar, Musical Improvisation, Percussion Performance, Corporate Social..., Brainstorm Facilitation, Mass Communication, Vocational Evaluation, First Amendment Law
Education
University of Central Florida 2008 — 2013
Bachelor of Arts (B.A.), Creative Writing; Communications; Entrepreneurship
Seminole State College of Florida 2008 — 2010
Associate’s Degree, General Studies, 3.8 overall G.P.A.
winter springs high school 1999 — 2002
high school diploma, Liberal Arts and Sciences/Liberal Studies
Remediation specialists July 2014 - June 2015
FCR May 2012 - October 2012
Original Devaneys sports pub February 2011 - November 2011
United States Department of Defense November 2002 - March 2008
Skills
Social Networking, Military Operations, Public Relations, Veterans, Creative Problem Solving, Creative Writer, Marketing Strategy, Social Media Marketing, Organizational..., Public Speaking, Operational Efficiency, Process Efficiency, Video Editing, Copy Editing, Film Editing, Non-linear Editing, Advertising, Marketing Communications, Product Marketing, Online Marketing, Leadership Development, Situational Awareness, Proposal Writing, News Writing, Speech Writing, Script-writing, Script Analysis, Script Editing, Music Production, Musicians, Electric Guitar, Musical Improvisation, Percussion Performance, Corporate Social..., Brainstorm Facilitation, Mass Communication, Vocational Evaluation, First Amendment Law
Education
University of Central Florida 2008 — 2013
Bachelor of Arts (B.A.), Creative Writing; Communications; Entrepreneurship
Seminole State College of Florida 2008 — 2010
Associate’s Degree, General Studies, 3.8 overall G.P.A.
winter springs high school 1999 — 2002
high school diploma, Liberal Arts and Sciences/Liberal Studies
Sai Marie Johnson's FCR Experience March 2015 - June 2015
Job Chat Tech Support at Firstsource Solutions Limited
Industry Writing and Editing
Experience
Firstsource Solutions Limited June 2015 - Present
InfinityxCreations May 2010 - Present
Touchtalent March 2014 - Present
Libertarian Global Magazine December 2012 - Present
FCR March 2015 - June 2015
Starplex Crowd Management Services August 2014 - May 2015
The Register-Guard November 2014 - March 2015
North Creek House of God June 2010 - December 2013
U.S. Census Bureau April 2010 - June 2010
RAPTURE Worship Center June 2009 - April 2010
Skills
Blogging, Creative Writing, Writing, WordPress, Publishing, Social Media, Storytelling, Publications, Facebook, Proofreading, Editing, Data Entry, Social Media Marketing, Books, Social Networking, Bilingual-English/Spanis..., Microsoft Office, Microsoft Word, Research, Marketing, Newsletters, Magazines, Short Stories, Fiction, Copy Editing, Copywriting, Web Content, Editorial, Secretarial Skills, Receptionist Duties, Call Centers, Microsoft Excel, Poetry, Public Speaking, chat technical support, Creative Solutions, Digital Media, Published Author, Email Marketing, Social Entrepreneurship, Social Media Measurement, Website Creation, Media Relations, Team Building, Digital Marketing, creative writing for..., Concept Development, Character Creator, Computer Graphics, Online Journalism
Education
Full Sail University 2011 — 2015
Bachelor's degree, Creative Writing
Carnegie Mellon University - Integrated Innovation Institute 2013 — 2013
Spring Hill High School 2000 — 2003
High School Diploma, Requirements
Firstsource Solutions Limited June 2015 - Present
InfinityxCreations May 2010 - Present
Touchtalent March 2014 - Present
Libertarian Global Magazine December 2012 - Present
FCR March 2015 - June 2015
Starplex Crowd Management Services August 2014 - May 2015
The Register-Guard November 2014 - March 2015
North Creek House of God June 2010 - December 2013
U.S. Census Bureau April 2010 - June 2010
RAPTURE Worship Center June 2009 - April 2010
Skills
Blogging, Creative Writing, Writing, WordPress, Publishing, Social Media, Storytelling, Publications, Facebook, Proofreading, Editing, Data Entry, Social Media Marketing, Books, Social Networking, Bilingual-English/Spanis..., Microsoft Office, Microsoft Word, Research, Marketing, Newsletters, Magazines, Short Stories, Fiction, Copy Editing, Copywriting, Web Content, Editorial, Secretarial Skills, Receptionist Duties, Call Centers, Microsoft Excel, Poetry, Public Speaking, chat technical support, Creative Solutions, Digital Media, Published Author, Email Marketing, Social Entrepreneurship, Social Media Measurement, Website Creation, Media Relations, Team Building, Digital Marketing, creative writing for..., Concept Development, Character Creator, Computer Graphics, Online Journalism
Education
Full Sail University 2011 — 2015
Bachelor's degree, Creative Writing
Carnegie Mellon University - Integrated Innovation Institute 2013 — 2013
Spring Hill High School 2000 — 2003
High School Diploma, Requirements
Alicia Thornley's FCR Experience February 2015 - Present
Job a supervisor focused on their teams success
Industry Program Development
Experience
FCR February 2015 - Present
FCR January 2015 - February 2015
FCR October 2014 - January 2015
Sykes March 2014 - October 2014
The Mac Store November 2013 - February 2014
Hartwicks Kitchen Superstore October 2013 - November 2013
OPES Advisors March 2013 - September 2013
The Mac Store September 2010 - March 2013
Royal Caribbean International April 2010 - August 2010
Harry and David December 2009 - December 2009
Skills
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Apple Pages, Apple Numbers, Apple Keynote, Apple Mail, Apple iPhone, Apple iPad, Apple OS, Windows, Customer Service, Customer Satisfaction, Customer Support, Technical Support, Management, Leadership, Team Leadership, Multi-line Phone, Retail, Outlook, iPad
Education
University of Oregon 2007 — 2008
Undeclared
FCR February 2015 - Present
FCR January 2015 - February 2015
FCR October 2014 - January 2015
Sykes March 2014 - October 2014
The Mac Store November 2013 - February 2014
Hartwicks Kitchen Superstore October 2013 - November 2013
OPES Advisors March 2013 - September 2013
The Mac Store September 2010 - March 2013
Royal Caribbean International April 2010 - August 2010
Harry and David December 2009 - December 2009
Skills
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Apple Pages, Apple Numbers, Apple Keynote, Apple Mail, Apple iPhone, Apple iPad, Apple OS, Windows, Customer Service, Customer Satisfaction, Customer Support, Technical Support, Management, Leadership, Team Leadership, Multi-line Phone, Retail, Outlook, iPad
Education
University of Oregon 2007 — 2008
Undeclared
Adrianna Lore-Johnson Adrianna Lore-Johnson's FCR Experience November 2014 - Present
Job The Client Advocate
Industry Outsourcing/Offshoring
Experience
FCR November 2014 - Present
Wells Fargo 2009 - 2012
US Bank 1997 - 2006
Skills
Microsoft Office, Microsoft Excel, Management, Leadership, Microsoft Word, PowerPoint, Sales, Windows, Process Improvement, Outlook, Recruiting, Training, Customer Service, Team Management, Customer Satisfaction, Problem Solving, Mentoring, Call Centers, Customer Experience, Project Management, Coaching, Account Management, Customer Retention, Strategy, Communication, Data Entry, Program Management
Education
Rogue Community College 2010 — 2012
Associate's Degree, Business, Management, Marketing, and Related Support Services
FCR November 2014 - Present
Wells Fargo 2009 - 2012
US Bank 1997 - 2006
Skills
Microsoft Office, Microsoft Excel, Management, Leadership, Microsoft Word, PowerPoint, Sales, Windows, Process Improvement, Outlook, Recruiting, Training, Customer Service, Team Management, Customer Satisfaction, Problem Solving, Mentoring, Call Centers, Customer Experience, Project Management, Coaching, Account Management, Customer Retention, Strategy, Communication, Data Entry, Program Management
Education
Rogue Community College 2010 — 2012
Associate's Degree, Business, Management, Marketing, and Related Support Services
Jonathan Conger Jonathan Conger's FCR Experience July 2015 - Present
Job Operations Manager @ FCR
Industry Consumer Services
Experience
FCR July 2015 - Present
Netflix July 2012 - March 2015
Netflix March 2010 - July 2012
Lane County Parole and Probation August 2007 - June 2008
Patrick Corporation August 2001 - February 2007
Skills
Leading Customer Service, Call Center, Staff Development, Meeting Planning, Leading Meetings, Microsoft Excel, Microsoft Word, Microsoft Lync, Microsoft Communicator, Knowledge Base, 60 WPM, Global Sourcing..., Account Management, CMS, Troubleshooting, Global Support, Team Building, Technical Support, Performance Management, Facebook, Metrics, Team Management, Employee Training, Teamwork, Team Leadership, Marketing, Project Management, Coaching, Time Management, Customer Experience, Leadership, Training, Outlook, Performance Metrics, Microsoft Office, Leadership Development, Avaya, Software Documentation, Call Centers, Quality Assurance, Program Management, Data Entry, Testing, Customer Satisfaction, Customer Service, Telephone Skills, Workforce Management, PowerPoint, Hiring, Process Improvement
Education
Pioneer Pacific College 2006 — 2008
Associate of Science (A.S.), Criminal Justice and Corrections
Lowell High School 1996 — 2000
General Education Diploma, General Studies with Honors
FCR July 2015 - Present
Netflix July 2012 - March 2015
Netflix March 2010 - July 2012
Lane County Parole and Probation August 2007 - June 2008
Patrick Corporation August 2001 - February 2007
Skills
Leading Customer Service, Call Center, Staff Development, Meeting Planning, Leading Meetings, Microsoft Excel, Microsoft Word, Microsoft Lync, Microsoft Communicator, Knowledge Base, 60 WPM, Global Sourcing..., Account Management, CMS, Troubleshooting, Global Support, Team Building, Technical Support, Performance Management, Facebook, Metrics, Team Management, Employee Training, Teamwork, Team Leadership, Marketing, Project Management, Coaching, Time Management, Customer Experience, Leadership, Training, Outlook, Performance Metrics, Microsoft Office, Leadership Development, Avaya, Software Documentation, Call Centers, Quality Assurance, Program Management, Data Entry, Testing, Customer Satisfaction, Customer Service, Telephone Skills, Workforce Management, PowerPoint, Hiring, Process Improvement
Education
Pioneer Pacific College 2006 — 2008
Associate of Science (A.S.), Criminal Justice and Corrections
Lowell High School 1996 — 2000
General Education Diploma, General Studies with Honors
Joe Goedereis's FCR Experience January 2015 - Present
Job Social Media & Marketing Manager at FCR
Industry Outsourcing/Offshoring
Experience
FCR January 2015 - Present
FCR March 2013 - Present
Liberty Medical Supply March 2009 - February 2013
GreenSight Technologies March 2006 - November 2008
T-Mobile December 2004 - February 2006
Converged Communication Services, Inc. January 2004 - November 2004
Everest Connections November 2001 - October 2003
Birch Telecom January 2001 - November 2001
Ambrosi & Associates April 2000 - October 2000
LaCie, Ltd (formerly APS Technologies) August 1999 - April 2000
Skills
Call Center Development, Call Center, Telecommunications, Management, Leadership, CRM, Customer Service..., Project Management, Workforce Management, Healthcare, Oncology, Cancer Research, Pediatric Oncology, Childhood Cancer, Call Centers, Teen and Young Adult..., Non-profit Fund..., Non-profit Boards, Community Organizing, Fundraising, Strategic Planning, Software Documentation, Microsoft Office, Process Improvement, Project Coordination, Social Media Marketing, Marketing Strategy, Call Center..., Human Resources, Web Development, Cross-functional Team..., Design Thinking, Graphic Design, Web Design, Medical Devices, Grassroots Organizing, Photoshop, Telecommunications..., CRM Integration, Adobe Creative Suite, Coaching, Customer Retention, Customer Service, Marketing, Team Building
Education
University of Missouri-Columbia 1992 — 1994
Political Science and Government
My latest blog post is up on The Compassionate Soul. Enjoy!
FCR January 2015 - Present
FCR March 2013 - Present
Liberty Medical Supply March 2009 - February 2013
GreenSight Technologies March 2006 - November 2008
T-Mobile December 2004 - February 2006
Converged Communication Services, Inc. January 2004 - November 2004
Everest Connections November 2001 - October 2003
Birch Telecom January 2001 - November 2001
Ambrosi & Associates April 2000 - October 2000
LaCie, Ltd (formerly APS Technologies) August 1999 - April 2000
Skills
Call Center Development, Call Center, Telecommunications, Management, Leadership, CRM, Customer Service..., Project Management, Workforce Management, Healthcare, Oncology, Cancer Research, Pediatric Oncology, Childhood Cancer, Call Centers, Teen and Young Adult..., Non-profit Fund..., Non-profit Boards, Community Organizing, Fundraising, Strategic Planning, Software Documentation, Microsoft Office, Process Improvement, Project Coordination, Social Media Marketing, Marketing Strategy, Call Center..., Human Resources, Web Development, Cross-functional Team..., Design Thinking, Graphic Design, Web Design, Medical Devices, Grassroots Organizing, Photoshop, Telecommunications..., CRM Integration, Adobe Creative Suite, Coaching, Customer Retention, Customer Service, Marketing, Team Building
Education
University of Missouri-Columbia 1992 — 1994
Political Science and Government
My latest blog post is up on The Compassionate Soul. Enjoy!
Elliot Grey Elliot Grey's FCR Experience March 2015 - Present
Job Student at Rogue Community College
Industry Consumer Electronics
Experience
A-1 Auction Company January 2013 - Present
FCR March 2015 - Present
Safeway December 2014 - February 2015
Skills
Dog Training, Graphic Design, Writing, Creative Writing, adobe photoshop, Customer Service, Customer Satisfaction, Customer Relations
Education
Art Institute of Pittsburgh 2015 — 2019
Graphic Design
Rogue Community College 2014 — 2018
Psychology
Vineyard Christian High School 2009 — 2012
High School Diploma, High School Certificate of Competence Program, 9-12
A-1 Auction Company January 2013 - Present
FCR March 2015 - Present
Safeway December 2014 - February 2015
Skills
Dog Training, Graphic Design, Writing, Creative Writing, adobe photoshop, Customer Service, Customer Satisfaction, Customer Relations
Education
Art Institute of Pittsburgh 2015 — 2019
Graphic Design
Rogue Community College 2014 — 2018
Psychology
Vineyard Christian High School 2009 — 2012
High School Diploma, High School Certificate of Competence Program, 9-12
Nathan Rowland Nathan Rowland's FCR Experience July 2014 - Present
Job Supervisor / Trainer / QA Manager at FCR
Industry Outsourcing/Offshoring
Experience
FCR July 2014 - Present
RailAmerica September 2008 - June 2011
US Navy September 2001 - September 2007
Skills
Quality Assurance, Training, Customer Service, Process Improvement, Leadership, Team Leadership, Call Centers, Customer Satisfaction, Vendor Management, Microsoft Office, Google Analytics, Google Docs, Coaching & Mentoring, Mentoring New Hires, Team Mentoring, Academic Tutoring, Technical Support, Customer Support
Education
Umpqua Community College 2011 — 2013
Associate of Arts (A.A.), Physics Major, Math Minor
Roseburg High School 1998 — 2001
High School
FCR July 2014 - Present
RailAmerica September 2008 - June 2011
US Navy September 2001 - September 2007
Skills
Quality Assurance, Training, Customer Service, Process Improvement, Leadership, Team Leadership, Call Centers, Customer Satisfaction, Vendor Management, Microsoft Office, Google Analytics, Google Docs, Coaching & Mentoring, Mentoring New Hires, Team Mentoring, Academic Tutoring, Technical Support, Customer Support
Education
Umpqua Community College 2011 — 2013
Associate of Arts (A.A.), Physics Major, Math Minor
Roseburg High School 1998 — 2001
High School
Jared Cheney's FCR Experience 2014 - 2015
Job Senior Vice President of Client Operations at Atmosera
Industry Information Technology and Services
Experience
Atmosera 2015 - Present
FCR 2014 - 2015
Xerox 2011 - 2014
ACS / Xerox April 2006 - March 2011
De Paul Treatment Centers, Inc. January 2005 - April 2006
De Paul Treatment Centers, Inc. January 2002 - January 2005
Skills
Data Center, Disaster Recovery, Telecommunications, IT Management, Networking, ITIL, Vendor Management, IT Operations, Network Administration, Process Improvement, Active Directory, Servers, Information Technology, Windows Server, Virtualization, System Administration, IT Service Management, Project Management, Troubleshooting, VMware, Outsourcing, Network Security, Integration, Service Delivery, IT Strategy, Information Security, SharePoint, Cisco Technologies, Leadership, Security, Windows 7, Avaya, Software Documentation, Vendor Relationships, Business Continuity, Databases, Firewalls, System Deployment, SQL, Citrix, Operating Systems, VMware ESX, Technical Support, Management, Hardware, VPN, Cloud Computing, Enterprise Software, Strategic Planning, Linux
Education
Portland State University - School of Business
Bachelor of Science (BS), Business Administration: Information Systems, University Honors, EE Minor
Atmosera 2015 - Present
FCR 2014 - 2015
Xerox 2011 - 2014
ACS / Xerox April 2006 - March 2011
De Paul Treatment Centers, Inc. January 2005 - April 2006
De Paul Treatment Centers, Inc. January 2002 - January 2005
Skills
Data Center, Disaster Recovery, Telecommunications, IT Management, Networking, ITIL, Vendor Management, IT Operations, Network Administration, Process Improvement, Active Directory, Servers, Information Technology, Windows Server, Virtualization, System Administration, IT Service Management, Project Management, Troubleshooting, VMware, Outsourcing, Network Security, Integration, Service Delivery, IT Strategy, Information Security, SharePoint, Cisco Technologies, Leadership, Security, Windows 7, Avaya, Software Documentation, Vendor Relationships, Business Continuity, Databases, Firewalls, System Deployment, SQL, Citrix, Operating Systems, VMware ESX, Technical Support, Management, Hardware, VPN, Cloud Computing, Enterprise Software, Strategic Planning, Linux
Education
Portland State University - School of Business
Bachelor of Science (BS), Business Administration: Information Systems, University Honors, EE Minor
Paul Jariabek's FCR Experience June 2015 - Present
Job Vice President of Technology at FCR
Industry Information Technology and Services
Experience
FCR June 2015 - Present
Shield Healthcare August 2011 - May 2015
Design Science January 2011 - August 2011
Coast Asset Management January 2008 - January 2011
First Federal Bank of California June 2006 - December 2007
First Federal Bank February 2004 - May 2006
Peerless Systems 2001 - 2004
Xdrive 2001 - 2001
PETsMART.com June 2000 - December 2000
Skills
IT Strategy, Technical Leadership, Project Portfolio..., IT Governance, IT Risk, Agile Project Management, Microsoft Infrastructure, Project Management, Business Continuity, ERP/CRM, IT architectures, IT Operations, Information Security..., Disaster Recovery, KPI, Information Technology, Enterprise Architecture, Governance, Integration, Key Performance..., Computer Architecture, Microsoft Technologies, Salesforce.com, Network Security, VMware, Active Directory, Software Development, Business Intelligence, Servers, Security, Enterprise Software, Networking, Management, SaaS, Cloud Computing, Strategy, Cisco Technologies, ITIL, Infrastructure, CRM, Firewalls, Information Security, Outsourcing, Business Process, Business Process..., Microsoft SQL Server, Microsoft Exchange, IT Management, ERP, Data Center
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2004 — 2006
Master of Business Administration (M.B.A.), Finance
University of Phoenix 1996 — 1999
Bachelor's Degree, Business Administration
University of Southern California 1989 — 1991
FCR June 2015 - Present
Shield Healthcare August 2011 - May 2015
Design Science January 2011 - August 2011
Coast Asset Management January 2008 - January 2011
First Federal Bank of California June 2006 - December 2007
First Federal Bank February 2004 - May 2006
Peerless Systems 2001 - 2004
Xdrive 2001 - 2001
PETsMART.com June 2000 - December 2000
Skills
IT Strategy, Technical Leadership, Project Portfolio..., IT Governance, IT Risk, Agile Project Management, Microsoft Infrastructure, Project Management, Business Continuity, ERP/CRM, IT architectures, IT Operations, Information Security..., Disaster Recovery, KPI, Information Technology, Enterprise Architecture, Governance, Integration, Key Performance..., Computer Architecture, Microsoft Technologies, Salesforce.com, Network Security, VMware, Active Directory, Software Development, Business Intelligence, Servers, Security, Enterprise Software, Networking, Management, SaaS, Cloud Computing, Strategy, Cisco Technologies, ITIL, Infrastructure, CRM, Firewalls, Information Security, Outsourcing, Business Process, Business Process..., Microsoft SQL Server, Microsoft Exchange, IT Management, ERP, Data Center
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2004 — 2006
Master of Business Administration (M.B.A.), Finance
University of Phoenix 1996 — 1999
Bachelor's Degree, Business Administration
University of Southern California 1989 — 1991
Jeremy Watkin's FCR Experience August 2015 - Present
Job Head of Quality at FCR
Industry Information Technology and Services
Experience
FCR August 2015 - Present
Phone.com April 2012 - July 2015
TierraNet Inc. September 2003 - April 2012
TierraNet Inc. September 2000 - September 2003
Skills
Management, Sales, Customer Service, Team Building, Strategic Partnerships, Team Leadership, Strategy, Product Management, Start-ups, Lead Generation, CRM, Telecommunications, Account Management, SaaS, Customer Satisfaction, E-commerce, Entrepreneurship, VoIP, Team Management, Salesforce.com, Mobile Devices, Solution Selling, Product Marketing, Cloud Computing, Managed Services, Selling, Business Strategy, Marketing Strategy, New Business Development, Business Development, Sales Management, Product Development, Email Marketing, Cross-functional Team..., Business Planning, Customer Experience
Education
Azusa Pacific University 2008 — 2010
Master of Arts, Leadership and Organizations Studies
Point Loma Nazarene University 1996 — 2001
Bachelor's, Management and Organizational Communication
FCR August 2015 - Present
Phone.com April 2012 - July 2015
TierraNet Inc. September 2003 - April 2012
TierraNet Inc. September 2000 - September 2003
Skills
Management, Sales, Customer Service, Team Building, Strategic Partnerships, Team Leadership, Strategy, Product Management, Start-ups, Lead Generation, CRM, Telecommunications, Account Management, SaaS, Customer Satisfaction, E-commerce, Entrepreneurship, VoIP, Team Management, Salesforce.com, Mobile Devices, Solution Selling, Product Marketing, Cloud Computing, Managed Services, Selling, Business Strategy, Marketing Strategy, New Business Development, Business Development, Sales Management, Product Development, Email Marketing, Cross-functional Team..., Business Planning, Customer Experience
Education
Azusa Pacific University 2008 — 2010
Master of Arts, Leadership and Organizations Studies
Point Loma Nazarene University 1996 — 2001
Bachelor's, Management and Organizational Communication
Brian Emerson's FCR Experience January 2015 - Present
Job Program Manager at FCR
Industry Outsourcing/Offshoring
Experience
FCR January 2015 - Present
AT&T October 2014 - January 2015
Transamerica November 2013 - October 2014
Dell, Inc March 2011 - February 2014
Dell, Inc January 2009 - May 2009
Dell, Inc September 2007 - January 2009
Dell, Inc February 2007 - August 2007
Dell, Inc February 2006 - February 2007
Dell, Inc February 2004 - February 2006
Dell, Inc August 2003 - February 2004
Skills
Direct Sales, Sales, Salesforce.com, Account Management, Solution Selling, Sales Management, Sales Process..., Project Management, Storage Solutions, Enterprise Solution..., Relationship Driven, Cross-functional Team..., Sales Operations, Call Centers, Data Center, Storage, Business Development, Management, B2B, Customer Satisfaction, Cloud Computing, Team Leadership, Business Process..., Pre-sales, Customer Experience, Sales Presentations, Business Alliances, Demand Generation, Selling, Channel Sales, CRM, Channel Partners, Sales Process, Leadership, Strategic Partnerships, Vendor Management, Customer Retention, SaaS, Partner Management, Cold Calling, Strategic Planning, Customer Service, Professional Services, Managed Services, Enterprise Software, Sales Enablement, Product Management, Lead Generation, Go-to-market Strategy, Virtualization
Education
Umpqua Community College 2009 — 2011
Business Management
FCR January 2015 - Present
AT&T October 2014 - January 2015
Transamerica November 2013 - October 2014
Dell, Inc March 2011 - February 2014
Dell, Inc January 2009 - May 2009
Dell, Inc September 2007 - January 2009
Dell, Inc February 2007 - August 2007
Dell, Inc February 2006 - February 2007
Dell, Inc February 2004 - February 2006
Dell, Inc August 2003 - February 2004
Skills
Direct Sales, Sales, Salesforce.com, Account Management, Solution Selling, Sales Management, Sales Process..., Project Management, Storage Solutions, Enterprise Solution..., Relationship Driven, Cross-functional Team..., Sales Operations, Call Centers, Data Center, Storage, Business Development, Management, B2B, Customer Satisfaction, Cloud Computing, Team Leadership, Business Process..., Pre-sales, Customer Experience, Sales Presentations, Business Alliances, Demand Generation, Selling, Channel Sales, CRM, Channel Partners, Sales Process, Leadership, Strategic Partnerships, Vendor Management, Customer Retention, SaaS, Partner Management, Cold Calling, Strategic Planning, Customer Service, Professional Services, Managed Services, Enterprise Software, Sales Enablement, Product Management, Lead Generation, Go-to-market Strategy, Virtualization
Education
Umpqua Community College 2009 — 2011
Business Management
Sean Melvin's FCR Experience April 2015 - Present
Job Director of Workforce Management at FCR
Industry Telecommunications
Experience
FCR April 2015 - Present
Mobile Mini Inc March 2012 - March 2015
Healthways September 2010 - January 2012
Continental Promotion Group March 2008 - December 2008
Cable Shopping Network April 2007 - March 2008
Awareness Corporation August 2001 - April 2007
Skills
Call Centers, Analysis, Process Improvement, Management, Account Management, Team Leadership, Microsoft Excel, Troubleshooting, Salesforce.com, Team Building, Microsoft SQL Server, E-commerce, Customer Acquisition, Avaya, Sales, Email Marketing, Avaya IP Telephony, IEX Total View, Davox, Six Sigma, Workforce Management, Forecasting, Avaya Technologies, Training, CRM, Customer Service, Operations Management, New Business Development
Education
Scottsdale Community College 2004 — 2004
Business Administration and Management, General
FCR April 2015 - Present
Mobile Mini Inc March 2012 - March 2015
Healthways September 2010 - January 2012
Continental Promotion Group March 2008 - December 2008
Cable Shopping Network April 2007 - March 2008
Awareness Corporation August 2001 - April 2007
Skills
Call Centers, Analysis, Process Improvement, Management, Account Management, Team Leadership, Microsoft Excel, Troubleshooting, Salesforce.com, Team Building, Microsoft SQL Server, E-commerce, Customer Acquisition, Avaya, Sales, Email Marketing, Avaya IP Telephony, IEX Total View, Davox, Six Sigma, Workforce Management, Forecasting, Avaya Technologies, Training, CRM, Customer Service, Operations Management, New Business Development
Education
Scottsdale Community College 2004 — 2004
Business Administration and Management, General
Cari Velardo/McGraw's FCR Experience April 2014 - Present
Job Recruiting & HR
Industry Outsourcing/Offshoring
Experience
FCR April 2014 - Present
Prestigious Skin by Cari August 2011 - July 2014
IBS School of Cosmetology September 2009 - November 2012
Regional Sports Center February 2004 - November 2010
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Travel Arrangements, Calendaring, Meeting Scheduling, Calendar Planning, Ordering Office Supplies, Expense Reports, Calendars, Administrative...
Education
IBS School of Cosmetology 2009 — 2010
Esthetics
Lane Community College 1992 — 1997
FCR April 2014 - Present
Prestigious Skin by Cari August 2011 - July 2014
IBS School of Cosmetology September 2009 - November 2012
Regional Sports Center February 2004 - November 2010
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Travel Arrangements, Calendaring, Meeting Scheduling, Calendar Planning, Ordering Office Supplies, Expense Reports, Calendars, Administrative...
Education
IBS School of Cosmetology 2009 — 2010
Esthetics
Lane Community College 1992 — 1997
Lucy Schelmety-Henriquez's FCR Experience April 2006 - Present
Job ARNP at Florida Center for Recovery
Industry Hospital & Health Care
Experience
St Lucie County Carehere Health Center June 2014 - Present
Treasure Coast Medical & Holistic Care, LLC May 2009 - Present
FCR April 2006 - Present
Clinic of Sandhill Cove May 2010 - March 2014
University of Miami, Miller School of Medicine March 2005 - May 2006
Skills
Hospitals, Healthcare Management, Nursing, EMR, Critical Care, BLS, ACLS, Pediatrics, Acute Care, Inpatient
Education
Florida Atlantic University 1996 — 2000
BBA, BSN, MSN, Business & Nursing
Florida Institute of Technology 1992 — 1994
MSM, Management
St Lucie County Carehere Health Center June 2014 - Present
Treasure Coast Medical & Holistic Care, LLC May 2009 - Present
FCR April 2006 - Present
Clinic of Sandhill Cove May 2010 - March 2014
University of Miami, Miller School of Medicine March 2005 - May 2006
Skills
Hospitals, Healthcare Management, Nursing, EMR, Critical Care, BLS, ACLS, Pediatrics, Acute Care, Inpatient
Education
Florida Atlantic University 1996 — 2000
BBA, BSN, MSN, Business & Nursing
Florida Institute of Technology 1992 — 1994
MSM, Management
Jason Coughlin's FCR Experience May 2014 - Present
Job Customer Service Representative at FCR
Industry Human Resources
Experience
FCR May 2014 - Present
Aaron's November 2013 - May 2014
The Millard Group, Inc. June 2013 - September 2013
Frank' s Tree Service May 2013 - July 2013
JC Penney May 2006 - December 2006
Boys & Girls Club February 2004 - December 2004
Skills
Hardware, Time Management, Teamwork, Technical Support, Training, Customer Service, Data Entry, Social Networking
Education
Southwestern Oregon Community College 2005 — 2012
COMPUTER INFORMATION SYSTEMS
North Bend High School 2001 — 2004
High School Diploma, computers and networking
FCR May 2014 - Present
Aaron's November 2013 - May 2014
The Millard Group, Inc. June 2013 - September 2013
Frank' s Tree Service May 2013 - July 2013
JC Penney May 2006 - December 2006
Boys & Girls Club February 2004 - December 2004
Skills
Hardware, Time Management, Teamwork, Technical Support, Training, Customer Service, Data Entry, Social Networking
Education
Southwestern Oregon Community College 2005 — 2012
COMPUTER INFORMATION SYSTEMS
North Bend High School 2001 — 2004
High School Diploma, computers and networking
Daniel Liggett's FCR Experience November 2014 - January 2015
Job Office support with software implementation skills.
Industry Consumer Services
Experience
N/A September 2013 - Present
FCR November 2014 - January 2015
LaborMAX Staffing 2012 - 2013
America West Airlines January 2008 - January 2009
Skills
Construction, Time Management, Microsoft Office
Education
Umpqua Community College 2014 — 2016
College of Southern Nevada 2011 — 2013
N/A September 2013 - Present
FCR November 2014 - January 2015
LaborMAX Staffing 2012 - 2013
America West Airlines January 2008 - January 2009
Skills
Construction, Time Management, Microsoft Office
Education
Umpqua Community College 2014 — 2016
College of Southern Nevada 2011 — 2013
Jared Rich's FCR Experience July 2012 - Present
Job Desktop Support at FCR
Industry Outsourcing/Offshoring
Experience
FCR July 2012 - Present
Pro-Tech Computer Repair LLC January 2011 - July 2012
Skills
Troubleshooting, Technical Support, Windows 7, Windows, Computer Hardware, Call Centers, Operating Systems
Education
Southwestern Oregon Community College 2003 — 2005
Computer Science
FCR July 2012 - Present
Pro-Tech Computer Repair LLC January 2011 - July 2012
Skills
Troubleshooting, Technical Support, Windows 7, Windows, Computer Hardware, Call Centers, Operating Systems
Education
Southwestern Oregon Community College 2003 — 2005
Computer Science
Heidi Maupin's FCR Experience May 2015 - Present
Job Customer Support for Redbubble at FCR
Industry Outsourcing/Offshoring
Experience
FCR May 2015 - Present
Education
Spokane Community College 2012 — 2014
Associate of Science (AS), Psychology
FCR May 2015 - Present
Education
Spokane Community College 2012 — 2014
Associate of Science (AS), Psychology
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY