Qualfon/Center Partners
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Qualfon/Center Partners Employees
Employee
Years
Job
Industry
Scott Rozell Scott Rozell's Qualfon/Center Partners Experience March 2013 - November 2014
Job Operations Manager at Qualfon Inc. (USA)
Industry Outsourcing/Offshoring
Experience
Qualfon November 2014 - Present
Blackhouse Records May 2000 - Present
Qualfon/Center Partners March 2013 - November 2014
Qualfon/Center Partners May 2008 - March 2013
Center Partners April 2007 - June 2008
Neurot Recordings June 2005 - January 2008
Skills
Call Centers, Customer Satisfaction, Telemarketing, Customer Service, Sales, Management, Workforce Management, Customer Experience, Team Leadership, Sales Management, Sales Operations, Team Building, Customer Retention, Training, Retail, Leadership, Marketing Strategy, Call Center, Vendor Management, Promotion Planning, Six Sigma
Education
International Six Sigma Institute 2015 — 2016
Six Sigma Certification, Green Belt
North Idaho College 2000 — 2003
Coeur d'Alene High School 1996 — 2000
Qualfon November 2014 - Present
Blackhouse Records May 2000 - Present
Qualfon/Center Partners March 2013 - November 2014
Qualfon/Center Partners May 2008 - March 2013
Center Partners April 2007 - June 2008
Neurot Recordings June 2005 - January 2008
Skills
Call Centers, Customer Satisfaction, Telemarketing, Customer Service, Sales, Management, Workforce Management, Customer Experience, Team Leadership, Sales Management, Sales Operations, Team Building, Customer Retention, Training, Retail, Leadership, Marketing Strategy, Call Center, Vendor Management, Promotion Planning, Six Sigma
Education
International Six Sigma Institute 2015 — 2016
Six Sigma Certification, Green Belt
North Idaho College 2000 — 2003
Coeur d'Alene High School 1996 — 2000
Michelle Cates Michelle Cates's Qualfon/Center Partners Experience June 2011 - November 2011
Job Student at Carrington CollegeSpokane
Industry Health, Wellness and Fitness
Experience
Hero Dental September 2014 - Present
Pizza Hut 2014 - Present
Qualfon/Center Partners June 2011 - November 2011
West Corporation July 2007 - January 2010
Skills
Customer Service, Non-profit Volunteering, Telecommunications, Teeth cleaning, Dental..., Instrument..., Model Casting, Fluoride...
Education
Carrington College-Spokane 2014 — 2015
WA Department of Health Certified Dental Assistant/Radiographer, Dental Assisting/Assistant
Hero Dental September 2014 - Present
Pizza Hut 2014 - Present
Qualfon/Center Partners June 2011 - November 2011
West Corporation July 2007 - January 2010
Skills
Customer Service, Non-profit Volunteering, Telecommunications, Teeth cleaning, Dental..., Instrument..., Model Casting, Fluoride...
Education
Carrington College-Spokane 2014 — 2015
WA Department of Health Certified Dental Assistant/Radiographer, Dental Assisting/Assistant
Ariel A. Eaton Ariel A. Eaton's Qualfon/Center Partners Experience June 2012 - March 2013
Job Bachelors Military History
Industry Financial Services
Experience
Northwest Title Loans December 2014 - Present
Center Partners March 2012 - September 2013
Qualfon/Center Partners June 2012 - March 2013
Sugar Ray's Bar & Grill May 2007 - May 2008
Hollywood Video June 2005 - April 2007
Century Publishing Company September 2004 - July 2005
Century Publishing Company February 2004 - July 2005
Skills
Customer Retention, Call Centers, Performance Management, Hiring, Interviews, Outsourcing, CRM, Workforce Management, Human Resources, Employee Training, Customer Satisfaction, Leadership, Telemarketing, Customer Experience, Account Management, Training, Call Center, Cold Calling, Employee Relations, Employee Engagement, Recruiting, Onboarding, Talent Management, Talent Acquisition, Vendor Management, Coaching, Employee Benefits, Team Leadership, Accounts Payable &..., Receptionist Duties, Administrative..., Front Office, Microsoft Office, Microsoft Excel, Outlook, Verbal De-escalation, Written Communication, Oral Communication
Education
American Public University System 2011 — 2014
Bachelor of Arts (B.A.), Military History
North Idaho College
Northwest Title Loans December 2014 - Present
Center Partners March 2012 - September 2013
Qualfon/Center Partners June 2012 - March 2013
Sugar Ray's Bar & Grill May 2007 - May 2008
Hollywood Video June 2005 - April 2007
Century Publishing Company September 2004 - July 2005
Century Publishing Company February 2004 - July 2005
Skills
Customer Retention, Call Centers, Performance Management, Hiring, Interviews, Outsourcing, CRM, Workforce Management, Human Resources, Employee Training, Customer Satisfaction, Leadership, Telemarketing, Customer Experience, Account Management, Training, Call Center, Cold Calling, Employee Relations, Employee Engagement, Recruiting, Onboarding, Talent Management, Talent Acquisition, Vendor Management, Coaching, Employee Benefits, Team Leadership, Accounts Payable &..., Receptionist Duties, Administrative..., Front Office, Microsoft Office, Microsoft Excel, Outlook, Verbal De-escalation, Written Communication, Oral Communication
Education
American Public University System 2011 — 2014
Bachelor of Arts (B.A.), Military History
North Idaho College
Nikki Clark Nikki Clark's Qualfon/Center Partners Experience July 2014 - November 2014
Job Customer Service Agent at Qualfon/Center Partners
Industry Information Technology and Services
Experience
Qualfon/Center Partners July 2014 - November 2014
Sacred Heart Hospital February 2013 - November 2013
Pilot Flying J July 2011 - January 2013
McDonald's Corporation June 2007 - June 2008
Skills
Help Desk Support, Computer Hardware, Hardware Installation, IT Hardware Support, Typing, Software Installation, Computer Network..., Customer Service, Long-term Customer..., Management, Inventory Management, Troubleshooting, Teamwork, Microsoft Office, Windows 7, Windows XP Pro, Learning Quickly, Technical Support, Time Management, Windows XP, Leadership, Team Leadership, Computer Maintenance, Windows, Hardware, Wireless Networking
Education
ITT Technical Institute-Spokane Valley 2011 — 2013
Associate of Applied Science (AAS), Network and System Administration/Administrator, 3.89
Qualfon/Center Partners July 2014 - November 2014
Sacred Heart Hospital February 2013 - November 2013
Pilot Flying J July 2011 - January 2013
McDonald's Corporation June 2007 - June 2008
Skills
Help Desk Support, Computer Hardware, Hardware Installation, IT Hardware Support, Typing, Software Installation, Computer Network..., Customer Service, Long-term Customer..., Management, Inventory Management, Troubleshooting, Teamwork, Microsoft Office, Windows 7, Windows XP Pro, Learning Quickly, Technical Support, Time Management, Windows XP, Leadership, Team Leadership, Computer Maintenance, Windows, Hardware, Wireless Networking
Education
ITT Technical Institute-Spokane Valley 2011 — 2013
Associate of Applied Science (AAS), Network and System Administration/Administrator, 3.89
Stuart Goyne Stuart Goyne's Qualfon/Center Partners Experience January 2008 - Present
Job Call Center Operations Manager at Center Partners
Industry Outsourcing/Offshoring
Experience
Qualfon/Center Partners January 2008 - Present
Center Partners Inc January 2008 - Present
Center Partners Inc January 2000 - Present
Center Partners May 2005 - January 2008
Center Partners Inc January 2005 - January 2008
Center Partners Inc January 2000 - January 2005
DialAmerica January 1995 - October 2000
DialAmerica Marketing Inc January 1998 - January 2000
DialAmerica Marketing Inc January 1996 - January 2000
DialAmerica Marketing Inc January 1996 - January 1998
Skills
Call Center, Call Centers, Training, Recruiting, Management, Customer Satisfaction, Time Management, Process Improvement, Customer Retention, Account Management, Technical Support, Sales Operations, Sales, Telecommunications, Business Process..., Customer Service, Project Management, Project Planning, Strategic Planning, Workforce Management, Customer Experience, Outsourcing, Data Analysis, Human Resources, Performance Management, Call Center Development, Vendor Management, Operations Management, Contact Centers, Avaya, Team Leadership, BPO
Education
The University of Georgia 1993 — 1996
Teacher Certification, Secondary Education and Teaching
Newberry College 1987 — 1991
Bachelor of Science (BS), Biology, General
Newberry College
BS, Biology
The University of Georgia
Qualfon/Center Partners January 2008 - Present
Center Partners Inc January 2008 - Present
Center Partners Inc January 2000 - Present
Center Partners May 2005 - January 2008
Center Partners Inc January 2005 - January 2008
Center Partners Inc January 2000 - January 2005
DialAmerica January 1995 - October 2000
DialAmerica Marketing Inc January 1998 - January 2000
DialAmerica Marketing Inc January 1996 - January 2000
DialAmerica Marketing Inc January 1996 - January 1998
Skills
Call Center, Call Centers, Training, Recruiting, Management, Customer Satisfaction, Time Management, Process Improvement, Customer Retention, Account Management, Technical Support, Sales Operations, Sales, Telecommunications, Business Process..., Customer Service, Project Management, Project Planning, Strategic Planning, Workforce Management, Customer Experience, Outsourcing, Data Analysis, Human Resources, Performance Management, Call Center Development, Vendor Management, Operations Management, Contact Centers, Avaya, Team Leadership, BPO
Education
The University of Georgia 1993 — 1996
Teacher Certification, Secondary Education and Teaching
Newberry College 1987 — 1991
Bachelor of Science (BS), Biology, General
Newberry College
BS, Biology
The University of Georgia
Aaron Merrill Aaron Merrill's Qualfon/Center Partners Experience 2009 - 2010
Job Program Manager at FCR
Industry Professional Training & Coaching
Experience
FCR June 2015 - Present
Qualfon June 2014 - June 2015
Center Partners 2010 - May 2014
Qualfon/Center Partners 2009 - 2010
Qualfon/Center Partners 2008 - 2009
Qualfon/Center Partners 2007 - 2008
Qualfon/Center Partners 2002 - 2007
Skills
Leadership, Training, Customer Satisfaction, Call Centers, Performance Management, Customer Experience, Customer Retention, Process Improvement, Team Building, Employee Training, Team Leadership, Outsourcing, Workforce Management, BPO, Vendor Management, Coaching, Management, Quality Assurance, Operations Management, Telecommunications, Team Management, Telemarketing, Sales Operations, Account Management, Training Delivery, Recruiting, Time Management, Technical Support
Education
University of Phoenix 2012 — 2014
Bachelor of Science (BS), Business with a Concentration in Marketing
University of Phoenix 2010 — 2012
Associate of Arts (AA), Foundations of Business
Towson University
A+ Certification
FCR June 2015 - Present
Qualfon June 2014 - June 2015
Center Partners 2010 - May 2014
Qualfon/Center Partners 2009 - 2010
Qualfon/Center Partners 2008 - 2009
Qualfon/Center Partners 2007 - 2008
Qualfon/Center Partners 2002 - 2007
Skills
Leadership, Training, Customer Satisfaction, Call Centers, Performance Management, Customer Experience, Customer Retention, Process Improvement, Team Building, Employee Training, Team Leadership, Outsourcing, Workforce Management, BPO, Vendor Management, Coaching, Management, Quality Assurance, Operations Management, Telecommunications, Team Management, Telemarketing, Sales Operations, Account Management, Training Delivery, Recruiting, Time Management, Technical Support
Education
University of Phoenix 2012 — 2014
Bachelor of Science (BS), Business with a Concentration in Marketing
University of Phoenix 2010 — 2012
Associate of Arts (AA), Foundations of Business
Towson University
A+ Certification
Daniel Rock Daniel Rock's Qualfon/Center Partners Experience March 2012 - November 2013
Job Csr at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. May 2014 - Present
Qualfon/Center Partners March 2012 - November 2013
Education
College of Southern Idaho 2014 — 2018
Music Performance, General
Idaho State University 2004 — 2007
N/a, Music Teacher Education
C3/CustomerContactChannels, Inc. May 2014 - Present
Qualfon/Center Partners March 2012 - November 2013
Education
College of Southern Idaho 2014 — 2018
Music Performance, General
Idaho State University 2004 — 2007
N/a, Music Teacher Education
Bria Berger Bria Berger's Qualfon/Center Partners Experience August 2000 - August 2003
Job Manager II at ADP
Industry Consumer Services
Experience
ADP December 2003 - Present
Qualfon/Center Partners August 2000 - August 2003
Skills
Employee Relations, Account Management, Human Resources, Applicant Tracking..., Customer Service, Process Improvement, Team Building, Operations Management, Leadership, Talent Acquisition, Training, Onboarding, Vendor Management, Coaching, Team Leadership, Project Management, Budgets, Performance Management, Business Development, Interviews, Customer Retention, Personnel Management, Program Management, Management, Customer Satisfaction, Microsoft Office, New Business Development, Screening Resumes, College Recruiting, Recruiting, Time Management
Education
Colorado State University-Global Campus 2014 — 2018
Bachelor of Applied Science (B.A.Sc.), Human Resources Management and Services
Front Range Community College 1999 — 2003
General Studies
Fort Collins High School 1996 — 1999
High School Diploma
ADP December 2003 - Present
Qualfon/Center Partners August 2000 - August 2003
Skills
Employee Relations, Account Management, Human Resources, Applicant Tracking..., Customer Service, Process Improvement, Team Building, Operations Management, Leadership, Talent Acquisition, Training, Onboarding, Vendor Management, Coaching, Team Leadership, Project Management, Budgets, Performance Management, Business Development, Interviews, Customer Retention, Personnel Management, Program Management, Management, Customer Satisfaction, Microsoft Office, New Business Development, Screening Resumes, College Recruiting, Recruiting, Time Management
Education
Colorado State University-Global Campus 2014 — 2018
Bachelor of Applied Science (B.A.Sc.), Human Resources Management and Services
Front Range Community College 1999 — 2003
General Studies
Fort Collins High School 1996 — 1999
High School Diploma
Abdoul Wahab MARCOS Abdoul Wahab MARCOS's Qualfon/Center Partners Experience November 2014 - Present
Job Database Administrator at Qualfon/Center Partners
Industry Information Technology and Services
Experience
Qualfon/Center Partners November 2014 - Present
Resource Associate International Inc September 2014 - October 2014
BENIN CONTROL SA February 2012 - November 2012
CNT- MIRENA July 2010 - February 2012
Skills
PL/SQL, Microsoft SQL Server, Oracle Certified DBA, Oracle PL/SQL..., Oracle, SQL, MySQL, Visual Studio, PostgreSQL, Linux, Architectures, Windows, Delphi, Oracle Applications, Oracle E-Business Suite, Database Administration, Oracle RAC, SQL Server Integration..., C#, SSIS
Education
ASA College 2013 — 2013
ESL, ESL
Spokane Falls Community College 2013 — 2013
ESL, Teaching English as a Second or Foreign Language/ESL Language Instructor
University of Abomey Calavi, BENIN 2005 — 2010
Master's degree in Computer Engineering, Computer Engineering
Collège Martin Luther King 1998 — 2005
High school diploma, Science
Qualfon/Center Partners November 2014 - Present
Resource Associate International Inc September 2014 - October 2014
BENIN CONTROL SA February 2012 - November 2012
CNT- MIRENA July 2010 - February 2012
Skills
PL/SQL, Microsoft SQL Server, Oracle Certified DBA, Oracle PL/SQL..., Oracle, SQL, MySQL, Visual Studio, PostgreSQL, Linux, Architectures, Windows, Delphi, Oracle Applications, Oracle E-Business Suite, Database Administration, Oracle RAC, SQL Server Integration..., C#, SSIS
Education
ASA College 2013 — 2013
ESL, ESL
Spokane Falls Community College 2013 — 2013
ESL, Teaching English as a Second or Foreign Language/ESL Language Instructor
University of Abomey Calavi, BENIN 2005 — 2010
Master's degree in Computer Engineering, Computer Engineering
Collège Martin Luther King 1998 — 2005
High school diploma, Science
Jaime Benson Jaime Benson's Qualfon/Center Partners Experience November 2014 - Present
Job Advanced Escalations Specialist at Qualfon/Center Partners
Industry Financial Services
Experience
Academy Bank May 2015 - Present
Qualfon/Center Partners November 2014 - Present
SilverEdge April 2014 - November 2014
Marriott March 2014 - June 2014
Securus Payments August 2013 - December 2013
Skills
Cold Calling, Marketing, Sales, Phone Etiquette, Microsoft Office, Parenting, Banquets, Banquet Operations, Customer Satisfaction, Customer Retention, New Business Development, Direct Sales, Salesforce.com, Mobile Devices, Lead Generation, Customer Service, Telemarketing, Call Centers, Teamwork
Education
Clackamas Community College
Academy Bank May 2015 - Present
Qualfon/Center Partners November 2014 - Present
SilverEdge April 2014 - November 2014
Marriott March 2014 - June 2014
Securus Payments August 2013 - December 2013
Skills
Cold Calling, Marketing, Sales, Phone Etiquette, Microsoft Office, Parenting, Banquets, Banquet Operations, Customer Satisfaction, Customer Retention, New Business Development, Direct Sales, Salesforce.com, Mobile Devices, Lead Generation, Customer Service, Telemarketing, Call Centers, Teamwork
Education
Clackamas Community College
Garrett Jex Garrett Jex's Qualfon/Center Partners Experience April 2011 - April 2014
Job French Customer Support Specialist at Melaleuca:The Wellness Company
Industry
Experience
Melaleuca:The Wellness Company April 2014 - Present
Qualfon/Center Partners April 2011 - April 2014
Skills
French, Microsoft Office, French to English, Consumer Services, Call Centers, Windows 7, Telephone Skills, OS X, Social Media
Education
Brigham Young University - Idaho 2006 — 2014
Melaleuca:The Wellness Company April 2014 - Present
Qualfon/Center Partners April 2011 - April 2014
Skills
French, Microsoft Office, French to English, Consumer Services, Call Centers, Windows 7, Telephone Skills, OS X, Social Media
Education
Brigham Young University - Idaho 2006 — 2014
Rona Leap Rona Leap's Qualfon/Center Partners Experience February 2013 - August 2014
Job Receptionist at VCA Peone Pines Animal Hospital
Industry Hospital & Health Care
Experience
VCA Peone Pines Animal Hospital August 2014 - Present
Qualfon/Center Partners February 2013 - August 2014
Rockwood Urgent Care June 2013 - July 2013
Comcast Cable June 2000 - July 2012
Sparky Subs June 1999 - June 2000
Skills
Customer Service, Communication, Medical Assisting, Clerical Task, Computer Skills like..., Centricity, Athena, Blood Pressure, injections and doses
Education
Carrington College-Spokane 2012 — 2013
Medical/Clinical Assistant
Spokane Community College 1997 — 1998
Certified, Nail Technician/Specialist and Manicurist
VCA Peone Pines Animal Hospital August 2014 - Present
Qualfon/Center Partners February 2013 - August 2014
Rockwood Urgent Care June 2013 - July 2013
Comcast Cable June 2000 - July 2012
Sparky Subs June 1999 - June 2000
Skills
Customer Service, Communication, Medical Assisting, Clerical Task, Computer Skills like..., Centricity, Athena, Blood Pressure, injections and doses
Education
Carrington College-Spokane 2012 — 2013
Medical/Clinical Assistant
Spokane Community College 1997 — 1998
Certified, Nail Technician/Specialist and Manicurist
Jeremy Lunnen Jeremy Lunnen's Qualfon/Center Partners Experience September 2014 - Present
Job Corporate Leadership Trainer at Qualfon/Center Partners
Industry Consumer Services
Experience
Qualfon/Center Partners September 2014 - Present
Spokane Tribe of Indians January 2014 - Present
Pointe Pest Control January 2014 - September 2014
Vertafore February 2013 - October 2013
Center Partners June 2006 - May 2012
Apollo College September 2006 - August 2008
University of Phoenix August 2004 - January 2006
Deltak EDU November 2003 - July 2004
Software Spectrum August 2002 - November 2003
Telect 1999 - 2001
Skills
Training, Leadership Development, Performance Management, Leadership, Management, Call Centers, Instructional Design, Coaching, Call Center, Sales Management, Sales Operations, Human Resources, Customer Service, Sales, Workshop Facilitation, Training Delivery, Public Speaking, Team Leadership, Staff Development, Program Management, Employee Relations, New Business Development, Interviews, Adult Education, Team Building, Customer Satisfaction, Marketing, Vendor Management, Learning Management, Employee Engagement, Strategic Planning, Recruiting, Organizational..., Time Management, Employee Training, Operations Management, Facilitation, Process Improvement, Workforce Management, Customer Retention, Needs Analysis, CRM, Talent Management, Customer Experience, Onboarding, Organizational..., Writing, Conflict Resolution, Teaching
Education
University of Phoenix 2005 — 2006
MBA, Business
Eastern Washington University 1995 — 2001
BA, Business-General Management
Spokane Community College 1993 — 1995
AA, General Studies
Cameron University 1985 — 1986
Journalism
Qualfon/Center Partners September 2014 - Present
Spokane Tribe of Indians January 2014 - Present
Pointe Pest Control January 2014 - September 2014
Vertafore February 2013 - October 2013
Center Partners June 2006 - May 2012
Apollo College September 2006 - August 2008
University of Phoenix August 2004 - January 2006
Deltak EDU November 2003 - July 2004
Software Spectrum August 2002 - November 2003
Telect 1999 - 2001
Skills
Training, Leadership Development, Performance Management, Leadership, Management, Call Centers, Instructional Design, Coaching, Call Center, Sales Management, Sales Operations, Human Resources, Customer Service, Sales, Workshop Facilitation, Training Delivery, Public Speaking, Team Leadership, Staff Development, Program Management, Employee Relations, New Business Development, Interviews, Adult Education, Team Building, Customer Satisfaction, Marketing, Vendor Management, Learning Management, Employee Engagement, Strategic Planning, Recruiting, Organizational..., Time Management, Employee Training, Operations Management, Facilitation, Process Improvement, Workforce Management, Customer Retention, Needs Analysis, CRM, Talent Management, Customer Experience, Onboarding, Organizational..., Writing, Conflict Resolution, Teaching
Education
University of Phoenix 2005 — 2006
MBA, Business
Eastern Washington University 1995 — 2001
BA, Business-General Management
Spokane Community College 1993 — 1995
AA, General Studies
Cameron University 1985 — 1986
Journalism
Shawna Wallace Shawna Wallace's Qualfon/Center Partners Experience June 2007 - October 2014
Job Floor Supervisor at Center Partners
Industry Outsourcing/Offshoring
Experience
Qualfon/Center Partners June 2007 - October 2014
Skills
Call Center..., Project Management, Employee Training, Analytics, Employee Engagement, Microsoft Excel, Microsoft Office, Outlook, Team Building, Team Leadership, Team-oriented, Sales Management, Performance Management, Performance Improvement
Education
Clark College 1997 — 2003
Associate of Arts (A.A.), Business/Commerce, General
Qualfon/Center Partners June 2007 - October 2014
Skills
Call Center..., Project Management, Employee Training, Analytics, Employee Engagement, Microsoft Excel, Microsoft Office, Outlook, Team Building, Team Leadership, Team-oriented, Sales Management, Performance Management, Performance Improvement
Education
Clark College 1997 — 2003
Associate of Arts (A.A.), Business/Commerce, General
Danielle Stroud Danielle Stroud's Qualfon/Center Partners Experience June 2014 - October 2014
Job Student at Toni & Guy Hairdressing AcademyCoeur D Alene
Industry
Experience
American Eagle Outfitters October 2014 - Present
Qualfon/Center Partners June 2014 - October 2014
Quolfon 2014 - 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Toni & Guy Hairdressing Academy-Coeur D Alene 2014 — 2015
Regency Beauty Institute-Fort Collins 2011 — 2012
American Eagle Outfitters October 2014 - Present
Qualfon/Center Partners June 2014 - October 2014
Quolfon 2014 - 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Toni & Guy Hairdressing Academy-Coeur D Alene 2014 — 2015
Regency Beauty Institute-Fort Collins 2011 — 2012
Tavis Ferguson's Qualfon/Center Partners Experience June 2014 - September 2014
Job 10 years of Customer Service experience with relationship management 5 years of Medical Billing.
Industry Hospital & Health Care
Experience
Rise Services August 2015 - Present
Wildhorse Resort & Casino April 2015 - June 2015
Qualfon/Center Partners June 2014 - September 2014
Providence Health & Services February 2014 - March 2014
Providence Health & Services November 2012 - October 2013
Spokane Falls Community College 2011 - 2013
Walmart June 2011 - November 2012
PAML November 2010 - April 2011
Skills
Healthcare, HIPAA, EMR, Microsoft Excel, Healthcare Information..., Hospitals, Microsoft Office, Microsoft Word, EHR, Customer Service, PowerPoint, Public Speaking, Outlook, 10 Key, Epic Systems, Time Management, Data Entry, Cpr Certified, Medical Terminology, Medicaid, Telephone Skills, Medical Records, Medical Billing, Critical Thinking, Cashiering, Administrative..., Appointment Scheduling, Data Analysis, Meditech, Phone Etiquette, Spreadsheets, Medicare, Patient Education, Fax, Cash Register, Multi-line Phone, Microsoft Publisher, Access, Clerical Skills, Office Equipment, Highly detail oriented, Internet Explorer, Clerical Work, Scanners, Fast-paced, Accurate Data Entry, Office Administration, Medisoft, Always Punctual, Microsoft Office 2007
Education
Blue Mountain Community College 2015 — 2018
Associate's Degree Oregon Transfer, Pre-Journalism, 3.5
Spokane Falls Community College 2011 — 2014
AA, Journalism
Carrington College-Spokane 2009 — 2009
Associate's degree, Medical Insurance Specialist/Medical Biller
Rise Services August 2015 - Present
Wildhorse Resort & Casino April 2015 - June 2015
Qualfon/Center Partners June 2014 - September 2014
Providence Health & Services February 2014 - March 2014
Providence Health & Services November 2012 - October 2013
Spokane Falls Community College 2011 - 2013
Walmart June 2011 - November 2012
PAML November 2010 - April 2011
Skills
Healthcare, HIPAA, EMR, Microsoft Excel, Healthcare Information..., Hospitals, Microsoft Office, Microsoft Word, EHR, Customer Service, PowerPoint, Public Speaking, Outlook, 10 Key, Epic Systems, Time Management, Data Entry, Cpr Certified, Medical Terminology, Medicaid, Telephone Skills, Medical Records, Medical Billing, Critical Thinking, Cashiering, Administrative..., Appointment Scheduling, Data Analysis, Meditech, Phone Etiquette, Spreadsheets, Medicare, Patient Education, Fax, Cash Register, Multi-line Phone, Microsoft Publisher, Access, Clerical Skills, Office Equipment, Highly detail oriented, Internet Explorer, Clerical Work, Scanners, Fast-paced, Accurate Data Entry, Office Administration, Medisoft, Always Punctual, Microsoft Office 2007
Education
Blue Mountain Community College 2015 — 2018
Associate's Degree Oregon Transfer, Pre-Journalism, 3.5
Spokane Falls Community College 2011 — 2014
AA, Journalism
Carrington College-Spokane 2009 — 2009
Associate's degree, Medical Insurance Specialist/Medical Biller
Christine Bateman Christine Bateman's Qualfon/Center Partners Experience February 2010 - February 2013
Job Student at North Idaho College
Industry
Experience
Molstead Computer Lab September 2014 - Present
Walmart July 2013 - November 2013
SQM Group, Inc. (Call Center FCR Experts) February 2013 - May 2013
Qualfon/Center Partners February 2010 - February 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English
Education
North Idaho College 2014 — 2016
Lake City High School 2001 — 2003
High School Diploma
Molstead Computer Lab September 2014 - Present
Walmart July 2013 - November 2013
SQM Group, Inc. (Call Center FCR Experts) February 2013 - May 2013
Qualfon/Center Partners February 2010 - February 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English
Education
North Idaho College 2014 — 2016
Lake City High School 2001 — 2003
High School Diploma
Blane Hickey Blane Hickey's Qualfon/Center Partners Experience April 2015 - Present
Job MBA
Industry Information Technology and Services
Experience
Qualfon/Center Partners April 2015 - Present
Encompass Technologies, LLP December 2014 - March 2015
Lyft September 2013 - March 2014
Big Fish Games February 2010 - August 2013
Big Fish Games February 2007 - February 2010
Alltel August 2004 - April 2006
Skills
Product Management, Digital Distribution, Casual Games, Customer Service, Project Management, Strategic Planning, Microsoft Excel, Market Analysis, Training, Process Engineering, Licensing, Marketing, Content Management, Social Games, Analytics, Strategy, Cross-functional Team..., Management
Education
Colorado State University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
University of Washington 1996 — 1998
BA, Political Science
Qualfon/Center Partners April 2015 - Present
Encompass Technologies, LLP December 2014 - March 2015
Lyft September 2013 - March 2014
Big Fish Games February 2010 - August 2013
Big Fish Games February 2007 - February 2010
Alltel August 2004 - April 2006
Skills
Product Management, Digital Distribution, Casual Games, Customer Service, Project Management, Strategic Planning, Microsoft Excel, Market Analysis, Training, Process Engineering, Licensing, Marketing, Content Management, Social Games, Analytics, Strategy, Cross-functional Team..., Management
Education
Colorado State University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
University of Washington 1996 — 1998
BA, Political Science
Becky Briles Becky Briles's Qualfon/Center Partners Experience March 2004 - Present
Job Scheduling analyst at Qualfon/Center Partners
Industry Outsourcing/Offshoring
Experience
Qualfon/Center Partners March 2004 - Present
Center Partners 2002 - 2004
Center Partners 1999 - 2002
Skills
Microsoft Excel, Data Analysis, Forecasting, Customer Service
Education
Aims Community College
Healing Arts Institute
Qualfon/Center Partners March 2004 - Present
Center Partners 2002 - 2004
Center Partners 1999 - 2002
Skills
Microsoft Excel, Data Analysis, Forecasting, Customer Service
Education
Aims Community College
Healing Arts Institute
Kyle DeLuca Kyle DeLuca's Qualfon/Center Partners Experience February 2007 - August 2009
Job at
Industry Consumer Services
Experience
BECU March 2015 - Present
Caviar, Inc. October 2014 - Present
LegalMatch May 2014 - October 2014
Clear Capital May 2012 - May 2014
Mountain West Bank September 2010 - September 2011
The Salvation Army Kroc Center Coeur d'Alene September 2009 - September 2011
Qualfon/Center Partners February 2007 - August 2009
Skills
Vendor Management, Customer Service, Performance Management, Recruiting, Team Leadership, Training, Human Resources, Microsoft Excel, Employee Relations, Process Improvement, Employee Training, Risk Management, Banking, Teamwork, Leadership
Education
North Idaho College 2008 — 2009
BECU March 2015 - Present
Caviar, Inc. October 2014 - Present
LegalMatch May 2014 - October 2014
Clear Capital May 2012 - May 2014
Mountain West Bank September 2010 - September 2011
The Salvation Army Kroc Center Coeur d'Alene September 2009 - September 2011
Qualfon/Center Partners February 2007 - August 2009
Skills
Vendor Management, Customer Service, Performance Management, Recruiting, Team Leadership, Training, Human Resources, Microsoft Excel, Employee Relations, Process Improvement, Employee Training, Risk Management, Banking, Teamwork, Leadership
Education
North Idaho College 2008 — 2009
Logan Bradley Logan Bradley's Qualfon/Center Partners Experience July 2009 - April 2014
Job Student Doctor of Physical Therapy at Touro University Nevada
Industry Health, Wellness and Fitness
Experience
Belnap Physical Therapy August 2013 - June 2014
Qualfon/Center Partners July 2009 - April 2014
LDS church November 2006 - November 2008
Skills
Exercise Physiology, Kinesiology, Physical Therapy, Musculoskeletal, Wellness, Fitness, Athletics, Rehabilitation, Strength Training, Sports Injuries, Leadership
Education
Touro University Nevada 2014 — 2017
Physical Therapy/Therapist
Brigham Young University - Idaho 2009 — 2013
Bachelor of Science (B.S.), Exercise Physiology
Belnap Physical Therapy August 2013 - June 2014
Qualfon/Center Partners July 2009 - April 2014
LDS church November 2006 - November 2008
Skills
Exercise Physiology, Kinesiology, Physical Therapy, Musculoskeletal, Wellness, Fitness, Athletics, Rehabilitation, Strength Training, Sports Injuries, Leadership
Education
Touro University Nevada 2014 — 2017
Physical Therapy/Therapist
Brigham Young University - Idaho 2009 — 2013
Bachelor of Science (B.S.), Exercise Physiology
Alexandrea Clanton Alexandrea Clanton's Qualfon/Center Partners Experience September 2011 - November 2014
Job HR Coordinator at Red Lion Hotels
Industry Hospitality
Experience
RLHC Red Lion Hotels Corporation November 2014 - Present
Qualfon/Center Partners September 2011 - November 2014
Utopia Home Accents May 2007 - February 2011
Skills
HRIS, Employee Relations, Onboarding, Human Resources, Recruiting, Employee Benefits, Talent Management, Talent Acquisition, Call Centers, HR Policies, New Hire Orientations, Workforce Management, Employee Training, Interviews, FMLA, Performance Management
Education
University of Idaho 2002 — 2007
Bachelor's Degree, Human Resources Management and Services
RLHC Red Lion Hotels Corporation November 2014 - Present
Qualfon/Center Partners September 2011 - November 2014
Utopia Home Accents May 2007 - February 2011
Skills
HRIS, Employee Relations, Onboarding, Human Resources, Recruiting, Employee Benefits, Talent Management, Talent Acquisition, Call Centers, HR Policies, New Hire Orientations, Workforce Management, Employee Training, Interviews, FMLA, Performance Management
Education
University of Idaho 2002 — 2007
Bachelor's Degree, Human Resources Management and Services
Jaime Hill Jaime Hill's Qualfon/Center Partners Experience April 2010 - May 2014
Job Instructional Designer at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon May 2014 - Present
Qualfon/Center Partners April 2010 - May 2014
First National Bank of Omaha January 2001 - July 2009
Skills
Call Center, Training Delivery, Training, Adult Learning Theory, Coaching, Leadership Development, Customer Service, Microsoft Office, Employee Training, Performance Management, Team Leadership, Call Centers, Instructional Design, Needs Analysis, Instructor-led Training, Social Media, E-Learning, Captivate, PowerPoint, Blended Learning, Kirkpatrick, Sales, Learning Management, Time Management, Adult Education, Experiential Learning, Staff Development, Performance Improvement, Technical Training, Customer Retention, Workshop Facilitation, Customer Experience, Customer Satisfaction, Technical Writing, Leadership, Team Building, Software Documentation, Employee Relations, Organizational..., Employee Engagement, Process Improvement, Management, Outsourcing, Workforce Management, Public Speaking, Team Management, BPO, Project Management, Telemarketing, Program Management
Education
Front Range Community College 1997 — 1998
Rocky Mountain High School 1993 — 1996
Diploma, General Studies
Qualfon May 2014 - Present
Qualfon/Center Partners April 2010 - May 2014
First National Bank of Omaha January 2001 - July 2009
Skills
Call Center, Training Delivery, Training, Adult Learning Theory, Coaching, Leadership Development, Customer Service, Microsoft Office, Employee Training, Performance Management, Team Leadership, Call Centers, Instructional Design, Needs Analysis, Instructor-led Training, Social Media, E-Learning, Captivate, PowerPoint, Blended Learning, Kirkpatrick, Sales, Learning Management, Time Management, Adult Education, Experiential Learning, Staff Development, Performance Improvement, Technical Training, Customer Retention, Workshop Facilitation, Customer Experience, Customer Satisfaction, Technical Writing, Leadership, Team Building, Software Documentation, Employee Relations, Organizational..., Employee Engagement, Process Improvement, Management, Outsourcing, Workforce Management, Public Speaking, Team Management, BPO, Project Management, Telemarketing, Program Management
Education
Front Range Community College 1997 — 1998
Rocky Mountain High School 1993 — 1996
Diploma, General Studies
Alex Smigelsky Alex Smigelsky's Qualfon/Center Partners Experience August 2013 - May 2014
Job Lead Quality Assurance Analyst at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix November 2014 - Present
Asurion June 2014 - October 2014
Stylz Dance Studio August 2010 - June 2014
Qualfon/Center Partners August 2013 - May 2014
Qualfon/Center Partners March 2013 - August 2013
Center Partners January 2012 - March 2013
Collindale Golf Club February 2009 - December 2011
Skills
Telemarketing, Customer Satisfaction, Consultative Selling, Customer Service, Account Management, Dance, Clerical Skills, Phone Skills, Leadership Development, Typing, Choreography, Customer Education, Basic Accounting, Basic Photoshop, Photography, Digital Photography, Event Planning, Event Management, Quality Assurance, Call Centers, Workforce Management, Time Management, Inbound Marketing, Customer Support, Customer Experience, Avaya, Contact Centers, Payroll, Microsoft Office 2007, Employee Training, Teamwork, System Administration, Microsoft Word, PowerPoint, Outsourcing, Recruiting, Customer Retention, Telephone Skills, Data Entry, Call Center Development, Metrics, Technical Support, BPO, Troubleshooting, Training, Internet Explorer
Education
Front Range Community College 2011 — 2014
Bachelor’s degree, Psychology, English Composition, Anthropology, Sociology; Psychology
Fort Collins High School 2008 — 2011
High School Diploma
Concentrix November 2014 - Present
Asurion June 2014 - October 2014
Stylz Dance Studio August 2010 - June 2014
Qualfon/Center Partners August 2013 - May 2014
Qualfon/Center Partners March 2013 - August 2013
Center Partners January 2012 - March 2013
Collindale Golf Club February 2009 - December 2011
Skills
Telemarketing, Customer Satisfaction, Consultative Selling, Customer Service, Account Management, Dance, Clerical Skills, Phone Skills, Leadership Development, Typing, Choreography, Customer Education, Basic Accounting, Basic Photoshop, Photography, Digital Photography, Event Planning, Event Management, Quality Assurance, Call Centers, Workforce Management, Time Management, Inbound Marketing, Customer Support, Customer Experience, Avaya, Contact Centers, Payroll, Microsoft Office 2007, Employee Training, Teamwork, System Administration, Microsoft Word, PowerPoint, Outsourcing, Recruiting, Customer Retention, Telephone Skills, Data Entry, Call Center Development, Metrics, Technical Support, BPO, Troubleshooting, Training, Internet Explorer
Education
Front Range Community College 2011 — 2014
Bachelor’s degree, Psychology, English Composition, Anthropology, Sociology; Psychology
Fort Collins High School 2008 — 2011
High School Diploma
Jessy Allen Jessy Allen's Qualfon/Center Partners Experience July 2010 - April 2013
Job Desktop Support at Providence Health & Services
Industry Information Technology and Services
Experience
Triple E Technologies, LLC July 2015 - Present
INHS April 2014 - May 2014
Providence Health & Services April 2013 - November 2013
Qualfon/Center Partners July 2010 - April 2013
West Corporation November 2009 - July 2010
Qualfon/Center Partners February 2008 - February 2009
Skills
Technical Support, Networking, Troubleshooting, New Business Development, Start-ups, VoIP, Mobile Devices, IP, Customer Service, Customer Retention, TCP/IP, Ethernet, Wireless, Wireless Networking, Call Centers, Account Management, LTE, Customer Satisfaction, Wireless Devices
Education
ITT Technical Institute-Spokane Valley 2012 — 2014
Associate's degree, Network and System Administration/Administrator
Triple E Technologies, LLC July 2015 - Present
INHS April 2014 - May 2014
Providence Health & Services April 2013 - November 2013
Qualfon/Center Partners July 2010 - April 2013
West Corporation November 2009 - July 2010
Qualfon/Center Partners February 2008 - February 2009
Skills
Technical Support, Networking, Troubleshooting, New Business Development, Start-ups, VoIP, Mobile Devices, IP, Customer Service, Customer Retention, TCP/IP, Ethernet, Wireless, Wireless Networking, Call Centers, Account Management, LTE, Customer Satisfaction, Wireless Devices
Education
ITT Technical Institute-Spokane Valley 2012 — 2014
Associate's degree, Network and System Administration/Administrator
Palmer Gausvik Palmer Gausvik's Qualfon/Center Partners Experience October 2012 - Present
Job Customer Service
Industry Outsourcing/Offshoring
Experience
Qualfon/Center Partners October 2012 - Present
Walmart February 2011 - October 2012
StarTek April 2005 - October 2010
Skills
Technical Leadership, Customer Satisfaction, Accounting, Food Service, Sales Process, Customer Service, Billing Services
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Information Technology
Mandan High School 1994 — 1997
High School Diploma, General Studies
Qualfon/Center Partners October 2012 - Present
Walmart February 2011 - October 2012
StarTek April 2005 - October 2010
Skills
Technical Leadership, Customer Satisfaction, Accounting, Food Service, Sales Process, Customer Service, Billing Services
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Information Technology
Mandan High School 1994 — 1997
High School Diploma, General Studies
Felicia Cochran Felicia Cochran's Qualfon/Center Partners Experience March 2015 - Present
Job Sales Agent at Qualfon/Center Partners
Industry Consumer Services
Experience
Qualfon/Center Partners March 2015 - Present
Chipotle Mexican Grill December 2014 - February 2015
Sutton Law, P.C. March 2014 - July 2014
McDonalds UAE May 2013 - November 2013
McDonalds UAE October 2012 - December 2012
Patco Electrical Services, Inc. June 2011 - August 2011
ACS Xerox August 2010 - January 2011
United Way of Central Oklahoma March 2010 - March 2010
Love's Travel Stop January 2009 - May 2009
E-Z Mart October 2008 - December 2008
Skills
Invoicing, Data Entry, Telephone Skills, Customer Service, Microsoft Excel, Microsoft Office, Time Management, Microsoft Word, PowerPoint, Filing, Call Centers, 10 Key, Fax, Phone Etiquette, Windows, HTML, CSS, Outlook, Cashiering, Multi-line Phone, Administrative..., Internet Explorer
Education
Community College of Denver 2013 — 2016
Associate of Arts and Sciences (AAS) (in progress), Paralegal Studies
Front Range Community College 2012 — 2012
In Progress, Paralegal Studies
Pagosa Education Center 1998 — 2001
High School Diploma, General Education
Qualfon/Center Partners March 2015 - Present
Chipotle Mexican Grill December 2014 - February 2015
Sutton Law, P.C. March 2014 - July 2014
McDonalds UAE May 2013 - November 2013
McDonalds UAE October 2012 - December 2012
Patco Electrical Services, Inc. June 2011 - August 2011
ACS Xerox August 2010 - January 2011
United Way of Central Oklahoma March 2010 - March 2010
Love's Travel Stop January 2009 - May 2009
E-Z Mart October 2008 - December 2008
Skills
Invoicing, Data Entry, Telephone Skills, Customer Service, Microsoft Excel, Microsoft Office, Time Management, Microsoft Word, PowerPoint, Filing, Call Centers, 10 Key, Fax, Phone Etiquette, Windows, HTML, CSS, Outlook, Cashiering, Multi-line Phone, Administrative..., Internet Explorer
Education
Community College of Denver 2013 — 2016
Associate of Arts and Sciences (AAS) (in progress), Paralegal Studies
Front Range Community College 2012 — 2012
In Progress, Paralegal Studies
Pagosa Education Center 1998 — 2001
High School Diploma, General Education
Ashlee O'Neil Ashlee O'Neil's Qualfon/Center Partners Experience October 2012 - February 2015
Job BI Developer at SSB
Industry Outsourcing/Offshoring
Experience
SSB February 2015 - Present
Qualfon/Center Partners October 2012 - February 2015
Center Partners June 2010 - October 2012
Center Partners April 2006 - June 2010
Center Partners December 2005 - April 2006
Center Partners January 2005 - January 2006
Skills
Workforce Management, Call Center, Operations Management, Project Management, Team Leadership, Process Improvement, Six Sigma, BPO, Leadership, Change Management, Sales, Human Resources, Recruiting, Performance Management, Coaching, Call Centers, Training, Leadership Development, Data Analysis, Outsourcing, Strategic Planning, Customer Retention, Customer Satisfaction, Vendor Management
Education
Colorado State University 2005 — 2011
Bachelor of Science, Computer Information Systems
SSB February 2015 - Present
Qualfon/Center Partners October 2012 - February 2015
Center Partners June 2010 - October 2012
Center Partners April 2006 - June 2010
Center Partners December 2005 - April 2006
Center Partners January 2005 - January 2006
Skills
Workforce Management, Call Center, Operations Management, Project Management, Team Leadership, Process Improvement, Six Sigma, BPO, Leadership, Change Management, Sales, Human Resources, Recruiting, Performance Management, Coaching, Call Centers, Training, Leadership Development, Data Analysis, Outsourcing, Strategic Planning, Customer Retention, Customer Satisfaction, Vendor Management
Education
Colorado State University 2005 — 2011
Bachelor of Science, Computer Information Systems
Nicole (Penny) Davis-Hastings's Qualfon/Center Partners Experience March 2013 - February 2014
Job Knowledge Base Content Specialist at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon February 2014 - Present
Qualfon/Center Partners March 2013 - February 2014
Center Partners November 2011 - March 2013
Center Partners August 2012 - December 2012
Center Partners May 2011 - November 2011
“A” CSU UNDERGRADUATE LITERARY JOURNAL – Colorado State University, Fort Collins, CO August 2010 - May 2011
Colorado State University December 2009 - May 2011
University of Colorado Colorado Springs July 2007 - May 2008
University of Colorado Colorado Springs May 2006 - August 2007
Skills
Oral & Written..., Time Management, Telecommunications, Customer Service, Team Management, Customer Experience, Copy Editing, Copywriting, Editing, Event Planning, Creative Writing, Quality Assurance, Sales, Program Management, Leadership, Call Centers, Leadership Development, Employee Engagement, Call Center Development, Workforce Management, Training, Public Speaking, Project Management, Communication
Education
Colorado State University 2008 — 2011
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing
University of Colorado Colorado Springs 2006 — 2008
Qualfon February 2014 - Present
Qualfon/Center Partners March 2013 - February 2014
Center Partners November 2011 - March 2013
Center Partners August 2012 - December 2012
Center Partners May 2011 - November 2011
“A” CSU UNDERGRADUATE LITERARY JOURNAL – Colorado State University, Fort Collins, CO August 2010 - May 2011
Colorado State University December 2009 - May 2011
University of Colorado Colorado Springs July 2007 - May 2008
University of Colorado Colorado Springs May 2006 - August 2007
Skills
Oral & Written..., Time Management, Telecommunications, Customer Service, Team Management, Customer Experience, Copy Editing, Copywriting, Editing, Event Planning, Creative Writing, Quality Assurance, Sales, Program Management, Leadership, Call Centers, Leadership Development, Employee Engagement, Call Center Development, Workforce Management, Training, Public Speaking, Project Management, Communication
Education
Colorado State University 2008 — 2011
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing
University of Colorado Colorado Springs 2006 — 2008
J.T. Bradley J.T. Bradley's Qualfon/Center Partners Experience February 2013 - Present
Job Technical Writer at Qualfon
Industry Writing and Editing
Experience
Qualfon/Center Partners February 2013 - Present
Self-employed 2010 - Present
Skills
Technical Writing, Editing, FrameMaker, Copy Editing, Proofreading, RoboHelp, Online Help, Technical Communication, Technical Documentation, Manuals, Web Content, Creative Writing, Content Management, Copywriting
Education
Missouri State University 2006 — 2011
Bachelor of Science (B.S.), Professional Writing
Qualfon/Center Partners February 2013 - Present
Self-employed 2010 - Present
Skills
Technical Writing, Editing, FrameMaker, Copy Editing, Proofreading, RoboHelp, Online Help, Technical Communication, Technical Documentation, Manuals, Web Content, Creative Writing, Content Management, Copywriting
Education
Missouri State University 2006 — 2011
Bachelor of Science (B.S.), Professional Writing
Brandi Duncan Brandi Duncan's Qualfon/Center Partners Experience June 2014 - Present
Job Telephonic Agent at Qualfon/Center Partners
Industry Executive Office
Experience
Qualfon/Center Partners June 2014 - Present
Home January 2014 - June 2014
Peak1 Administration January 2013 - January 2014
Wal-Mart July 2010 - December 2012
Confidential Investigations May 2009 - January 2010
TeamChild May 2006 - March 2009
Provisional Staffing Services April 2006 - May 2006
Law Office of Arthur H. Toreson Jr. September 2002 - November 2005
Stop n Go September 2000 - March 2004
Center Partners June 2001 - May 2002
Skills
Office Administration, Customer Service, Office Management, Invoicing, Administrative..., Bookkeeping, Microsoft Excel, Microsoft Office, Microsoft Word, Paralegals, Claims Handling, Office 2010, Database Administration, Data Entry, Time Management, Telephone Skills, Payroll, QuickBooks, Filing, Interviews, Spreadsheets, File Management, Fax, Analysis, 10 Key
Education
Spokane Community College 2000 — 2003
A.A.S. Paralegal Degree, Paralegal
East Valley High School 1994 — 1995
High School Diploma, General Studies
University of Phoenix 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice Administration and Management, 3.0
Qualfon/Center Partners June 2014 - Present
Home January 2014 - June 2014
Peak1 Administration January 2013 - January 2014
Wal-Mart July 2010 - December 2012
Confidential Investigations May 2009 - January 2010
TeamChild May 2006 - March 2009
Provisional Staffing Services April 2006 - May 2006
Law Office of Arthur H. Toreson Jr. September 2002 - November 2005
Stop n Go September 2000 - March 2004
Center Partners June 2001 - May 2002
Skills
Office Administration, Customer Service, Office Management, Invoicing, Administrative..., Bookkeeping, Microsoft Excel, Microsoft Office, Microsoft Word, Paralegals, Claims Handling, Office 2010, Database Administration, Data Entry, Time Management, Telephone Skills, Payroll, QuickBooks, Filing, Interviews, Spreadsheets, File Management, Fax, Analysis, 10 Key
Education
Spokane Community College 2000 — 2003
A.A.S. Paralegal Degree, Paralegal
East Valley High School 1994 — 1995
High School Diploma, General Studies
University of Phoenix 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice Administration and Management, 3.0
DeAna Laughlin DeAna Laughlin's Qualfon/Center Partners Experience July 2014 - Present
Job Pharmacy asst.
Industry Security and Investigations
Experience
Qualfon/Center Partners July 2014 - Present
Coupons Direct, LLC October 2013 - Present
Medco/Express Scripts February 2013 - September 2013
Reference Pros September 2010 - November 2012
ReferencePro September 2010 - November 2012
Rapid Reduction Services/AMS Financial April 2010 - April 2010
Sears Holdings Corporation January 2008 - June 2009
West Business Services 2001 - 2006
Skills
Sales, Customer Service, Data Entry, Telephone Skills, Product Knowledge, Customer Retention, Time Management, Call Centers, Background Checks, Access, Customer Relations, Customer Experience, Team Leadership, Teamwork, Cold Calling, Interviews
Education
Spokane Community College 2003 — 2005
No Degree, Business/Commerce, General
John R. Rogers High School 1991 — 1994
G.E.D., General Education
Qualfon/Center Partners July 2014 - Present
Coupons Direct, LLC October 2013 - Present
Medco/Express Scripts February 2013 - September 2013
Reference Pros September 2010 - November 2012
ReferencePro September 2010 - November 2012
Rapid Reduction Services/AMS Financial April 2010 - April 2010
Sears Holdings Corporation January 2008 - June 2009
West Business Services 2001 - 2006
Skills
Sales, Customer Service, Data Entry, Telephone Skills, Product Knowledge, Customer Retention, Time Management, Call Centers, Background Checks, Access, Customer Relations, Customer Experience, Team Leadership, Teamwork, Cold Calling, Interviews
Education
Spokane Community College 2003 — 2005
No Degree, Business/Commerce, General
John R. Rogers High School 1991 — 1994
G.E.D., General Education
Jesse Loveless Jesse Loveless's Qualfon/Center Partners Experience June 2010 - October 2010
Job Sr. Support Analyst/Community Manager
Industry Information Technology and Services
Experience
Blackbaud May 2014 - Present
Qualfon/Center Partners June 2010 - October 2010
QWEST COMMUNICATIONS CORP January 2009 - May 2010
Cox Communications February 2007 - June 2007
Skills
Microsoft Word, Research, Troubleshooting, HTML, Networking, Windows, Social Media, Windows 7, Java, Online Databases, Technical Support, Customer Support, Sales, Management
Education
Park University 2014 — 2016
Network Management and Securities, Network and System Administration/Administrator
Trident Technical College 2012 — 2014
Network and System Administration/Administrator
Blackbaud May 2014 - Present
Qualfon/Center Partners June 2010 - October 2010
QWEST COMMUNICATIONS CORP January 2009 - May 2010
Cox Communications February 2007 - June 2007
Skills
Microsoft Word, Research, Troubleshooting, HTML, Networking, Windows, Social Media, Windows 7, Java, Online Databases, Technical Support, Customer Support, Sales, Management
Education
Park University 2014 — 2016
Network Management and Securities, Network and System Administration/Administrator
Trident Technical College 2012 — 2014
Network and System Administration/Administrator
Luke Swearingen Luke Swearingen's Qualfon/Center Partners Experience 1998 - 2003
Job COMSEC Custodian
Industry Defense & Space
Experience
Harris Corporation April 2014 - Present
Atlantic Tower Services June 2013 - May 2014
United States Air Force January 2007 - January 2013
United States Air Force September 2005 - January 2007
Qualfon/Center Partners 1998 - 2003
Skills
Enforcement, Police, Firearms, Microsoft Office, Public Safety, Customer Service, Physical Security, Microsoft Excel, Government, Microsoft Word, PowerPoint, Security, Management, Leadership, Training, Weapons, Security Clearance, Criminal Investigations, Criminal Justice, DoD, Information Assurance, Military, Military Operations, Law Enforcement, Defense, Command, Air Force, Force Protection, Team Building, Counterterrorism, Team Leadership, Program Management, Troubleshooting, Strategic Planning, Military Experience, Networking
Education
American Military University 2014 — 2014
Bachelor of Science (BS), CyberSecurity
Harris Corporation April 2014 - Present
Atlantic Tower Services June 2013 - May 2014
United States Air Force January 2007 - January 2013
United States Air Force September 2005 - January 2007
Qualfon/Center Partners 1998 - 2003
Skills
Enforcement, Police, Firearms, Microsoft Office, Public Safety, Customer Service, Physical Security, Microsoft Excel, Government, Microsoft Word, PowerPoint, Security, Management, Leadership, Training, Weapons, Security Clearance, Criminal Investigations, Criminal Justice, DoD, Information Assurance, Military, Military Operations, Law Enforcement, Defense, Command, Air Force, Force Protection, Team Building, Counterterrorism, Team Leadership, Program Management, Troubleshooting, Strategic Planning, Military Experience, Networking
Education
American Military University 2014 — 2014
Bachelor of Science (BS), CyberSecurity
Diane Fanning Diane Fanning's Qualfon/Center Partners Experience July 2011 - March 2014
Job Student at Gonzaga University School of Law
Industry Law Practice
Experience
Kaplan Bar Review September 2015 - Present
Gonzaga University School of Law June 2014 - Present
Law Office of Paul A. DiNenna, Jr. September 2014 - October 2014
Qualfon/Center Partners July 2011 - March 2014
Evans Craven & Lackie March 2007 - August 2009
Wendys Old Fashion Hambugers April 2003 - September 2007
Skills
Legal Research Skills, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Outlook, Teamwork, Management, English, Legal Documents
Education
Gonzaga University School of Law 2014 — 2017
Juris Doctor (J.D.), Law, 2.76
Whitworth University-Adult Degree Programs 2008 — 2012
Bachelor's degree, Social Services, 3.4
Kaplan Bar Review September 2015 - Present
Gonzaga University School of Law June 2014 - Present
Law Office of Paul A. DiNenna, Jr. September 2014 - October 2014
Qualfon/Center Partners July 2011 - March 2014
Evans Craven & Lackie March 2007 - August 2009
Wendys Old Fashion Hambugers April 2003 - September 2007
Skills
Legal Research Skills, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Outlook, Teamwork, Management, English, Legal Documents
Education
Gonzaga University School of Law 2014 — 2017
Juris Doctor (J.D.), Law, 2.76
Whitworth University-Adult Degree Programs 2008 — 2012
Bachelor's degree, Social Services, 3.4
Dawn Everly's Qualfon/Center Partners Experience December 2013 - July 2015
Job Patient Service Representative at McKesson Health Solutions
Industry Public Relations and Communications
Experience
McKesson Health Solutions September 2015 - Present
Qualfon/Center Partners December 2013 - July 2015
Center Partners February 2013 - December 2013
Alien Ink Tattoos by Dr. Bill March 2009 - July 2011
Highland Property Management Ltd. Real Estate July 2009 - April 2010
Skills
Customer Service, Customer Satisfaction, Call Centers, Training, Coaching, Employee Training, Customer Retention, Sales, Management, Leadership, Workforce Management, Team Leadership, Supervisory Skills, Data Entry, Customer Experience, Microsoft Office, Outlook, Recruiting, Time Management, Performance Management, Microsoft Excel, Microsoft Word, Social Media, Research, Social Networking
Education
University of Phoenix 2012 — 2013
AHSM
Indian River Community College 1990 — 1991
Creative Writing, 3.0
McKesson Health Solutions September 2015 - Present
Qualfon/Center Partners December 2013 - July 2015
Center Partners February 2013 - December 2013
Alien Ink Tattoos by Dr. Bill March 2009 - July 2011
Highland Property Management Ltd. Real Estate July 2009 - April 2010
Skills
Customer Service, Customer Satisfaction, Call Centers, Training, Coaching, Employee Training, Customer Retention, Sales, Management, Leadership, Workforce Management, Team Leadership, Supervisory Skills, Data Entry, Customer Experience, Microsoft Office, Outlook, Recruiting, Time Management, Performance Management, Microsoft Excel, Microsoft Word, Social Media, Research, Social Networking
Education
University of Phoenix 2012 — 2013
AHSM
Indian River Community College 1990 — 1991
Creative Writing, 3.0
Nick Wages Nick Wages's Qualfon/Center Partners Experience OwnerSavvy UnlimitedNovember 2013 - Present
Job Host of the Eule Nation show / Owner of Savvy Unlimited
Industry Entertainment
Experience
Qualfon/Center Partners OwnerSavvy UnlimitedNovember 2013 - Present
Skills
Microsoft Office, Customer Service, Management, Social Media, Microsoft Excel, Public Speaking, Marketing, Project Management, Strategic Planning, Microsoft Word, PC building, AutoCAD, Creative Writing
Education
North Idaho College 2006 — 2007
Certificate, Auto CAD / Drafting
sand creek high school 1998 — 2001
Qualfon/Center Partners OwnerSavvy UnlimitedNovember 2013 - Present
Skills
Microsoft Office, Customer Service, Management, Social Media, Microsoft Excel, Public Speaking, Marketing, Project Management, Strategic Planning, Microsoft Word, PC building, AutoCAD, Creative Writing
Education
North Idaho College 2006 — 2007
Certificate, Auto CAD / Drafting
sand creek high school 1998 — 2001
Misty Shedenhelm's Qualfon/Center Partners Experience July 2009 - Present
Job Corporate Quality Manager
Industry Telecommunications
Experience
Qualfon/Center Partners July 2009 - Present
Qualfon June 2007 - March 2014
Skills
Sales, Sales Management, Customer Service, Direct Sales, Coaching, Team Building, Customer Satisfaction, Training, Team Leadership, Leadership, Employee Training, Solution Selling, Telecommunications, Call Centers, Customer Retention, Customer Experience, Sales Process, Sales Operations, Selling, Performance Management, Management, Process Improvement, Outsourcing
Education
Spokane Community College
Associate of Arts and Sciences (A.A.S.)
Qualfon/Center Partners July 2009 - Present
Qualfon June 2007 - March 2014
Skills
Sales, Sales Management, Customer Service, Direct Sales, Coaching, Team Building, Customer Satisfaction, Training, Team Leadership, Leadership, Employee Training, Solution Selling, Telecommunications, Call Centers, Customer Retention, Customer Experience, Sales Process, Sales Operations, Selling, Performance Management, Management, Process Improvement, Outsourcing
Education
Spokane Community College
Associate of Arts and Sciences (A.A.S.)
Jason Skurupey Jason Skurupey's Qualfon/Center Partners Experience June 2001 - Present
Job Project Manager at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon/Center Partners June 2001 - Present
Center Partners June 2001 - April 2009
HomePro By Design February 2005 - November 2006
Chapman Financial Services, Inc. February 2004 - February 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Telemarketing, Data Entry, Inbound Marketing, Workforce Management, Outlook, Customer Retention, Microsoft Excel, Microsoft Office, Call Center Development, Technical Support, Team Leadership, Sales, Process Improvement, Access, Training, Avaya, Troubleshooting, Leadership, Call Centers, Management, Outsourcing, Avaya Technologies
Education
North Idaho College 2008 — 2015
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
North Idaho College 2009 — 2012
Work in Progress, Business Management
NORTH IDAHO WORKFORCE CENTER
Certificate in Leadership Skills.
Qualfon/Center Partners June 2001 - Present
Center Partners June 2001 - April 2009
HomePro By Design February 2005 - November 2006
Chapman Financial Services, Inc. February 2004 - February 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Telemarketing, Data Entry, Inbound Marketing, Workforce Management, Outlook, Customer Retention, Microsoft Excel, Microsoft Office, Call Center Development, Technical Support, Team Leadership, Sales, Process Improvement, Access, Training, Avaya, Troubleshooting, Leadership, Call Centers, Management, Outsourcing, Avaya Technologies
Education
North Idaho College 2008 — 2015
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
North Idaho College 2009 — 2012
Work in Progress, Business Management
NORTH IDAHO WORKFORCE CENTER
Certificate in Leadership Skills.
Janeth Carrasco's Qualfon/Center Partners Experience January 2015 - Present
Job Management at OtterBox
Industry Consumer Electronics
Experience
Qualfon/Center Partners January 2015 - Present
Mumbai Creations June 2011 - Present
Krishna Cinema House February 2011 - Present
Vector Marketing November 2014 - January 2015
OtterBox July 2014 - January 2015
Nike March 2014 - January 2015
Rock Stop May 2010 - August 2014
Blue Ocean Enterprises, Inc. July 2014 - July 2014
RRM June 2010 - May 2014
Edible Arrangements May 2012 - March 2014
Skills
Time Management, Online Marketing, Cross-functional Team..., Business Strategy, Social Media, New Business Development, Account Management, Customer Satisfaction, Fundraising, Market Analysis, Recruiting, Contract Negotiation, Sales Operations, Direct Sales, Program Management, Sports, Data Analysis, Direct Marketing, Team Management, Business Planning, Project Planning, English, Teamwork, Business Development, Sales, Strategy, Marketing Strategy, Management, Marketing, Project Management, Leadership
Education
Hult International Business School 2014 — 2018
Bachelor's degree, International Business
Colorado State University
Master's degree, Human and Community Resources, Family and Social Relations
Susan's Music Studio University 2007 — 2011
Master's degree, Piano pedagogy
Rocky Mountain High School 2007 — 2010
Business/Commerce, General
Colorado Heights University
Master's degree, International Business
Qualfon/Center Partners January 2015 - Present
Mumbai Creations June 2011 - Present
Krishna Cinema House February 2011 - Present
Vector Marketing November 2014 - January 2015
OtterBox July 2014 - January 2015
Nike March 2014 - January 2015
Rock Stop May 2010 - August 2014
Blue Ocean Enterprises, Inc. July 2014 - July 2014
RRM June 2010 - May 2014
Edible Arrangements May 2012 - March 2014
Skills
Time Management, Online Marketing, Cross-functional Team..., Business Strategy, Social Media, New Business Development, Account Management, Customer Satisfaction, Fundraising, Market Analysis, Recruiting, Contract Negotiation, Sales Operations, Direct Sales, Program Management, Sports, Data Analysis, Direct Marketing, Team Management, Business Planning, Project Planning, English, Teamwork, Business Development, Sales, Strategy, Marketing Strategy, Management, Marketing, Project Management, Leadership
Education
Hult International Business School 2014 — 2018
Bachelor's degree, International Business
Colorado State University
Master's degree, Human and Community Resources, Family and Social Relations
Susan's Music Studio University 2007 — 2011
Master's degree, Piano pedagogy
Rocky Mountain High School 2007 — 2010
Business/Commerce, General
Colorado Heights University
Master's degree, International Business
Katie Boykin Katie Boykin's Qualfon/Center Partners Experience 2007 - 2009
Job Member of Bentonville Brewing Co. LLC
Industry Mental Health Care
Experience
Bentonville Brewing Co. LLC January 2015 - Present
Touchstone Health Partners February 2014 - January 2015
Plato's Closet March 2012 - February 2014
Elite Green Organics 2009 - 2012
Qualfon/Center Partners 2007 - 2009
Skills
Office Administration, Retail Sales, Organization Skills, Team Leadership, Customer Service, Customer Retention, Customer Relations, Medical Records, Paperwork, Social Innovation, Supervisory Skills, Display Advertising, Data Entry, Record Keeping, Retail, Time Management, Management, Microsoft Office, Sales, Microsoft Excel, Public Speaking, Social Networking, Training, Social Media, Event Planning, Team Building
Education
Kaplan University 2013 — 2016
Bachelor of Business Administration (BBA), Marketing
Colorado State University 2007 — 2007
Bentonville Brewing Co. LLC January 2015 - Present
Touchstone Health Partners February 2014 - January 2015
Plato's Closet March 2012 - February 2014
Elite Green Organics 2009 - 2012
Qualfon/Center Partners 2007 - 2009
Skills
Office Administration, Retail Sales, Organization Skills, Team Leadership, Customer Service, Customer Retention, Customer Relations, Medical Records, Paperwork, Social Innovation, Supervisory Skills, Display Advertising, Data Entry, Record Keeping, Retail, Time Management, Management, Microsoft Office, Sales, Microsoft Excel, Public Speaking, Social Networking, Training, Social Media, Event Planning, Team Building
Education
Kaplan University 2013 — 2016
Bachelor of Business Administration (BBA), Marketing
Colorado State University 2007 — 2007
Lloyd Ramsey's Qualfon/Center Partners Experience June 2013 - May 2014
Job CCMA
Industry Hospital & Health Care
Experience
Providence Center for Congenital Heart Disease August 2015 - Present
Tri-state market supply May 2014 - June 2015
Qualfon/Center Partners June 2013 - May 2014
UAB Hospital October 2012 - June 2013
Gadsden Regional Medical Center September 2010 - October 2012
Skills
CPR Certified, Cardiology, Medical Terminology, Injections, Vital Signs, Front Office, Phlebotomy, EKG, ECG Interpretation, Consultative Selling, Microsoft Office, Telemetry, Microsoft Word, Healthcare, Customer Service, EMR, Data Entry
Education
Carrington College-Spokane 2015 — 2015
Medical Assisting, 4.0
Kaplan University 2009 — 2010
Associate’s Degree, Information Technology, 3.61
Providence Center for Congenital Heart Disease August 2015 - Present
Tri-state market supply May 2014 - June 2015
Qualfon/Center Partners June 2013 - May 2014
UAB Hospital October 2012 - June 2013
Gadsden Regional Medical Center September 2010 - October 2012
Skills
CPR Certified, Cardiology, Medical Terminology, Injections, Vital Signs, Front Office, Phlebotomy, EKG, ECG Interpretation, Consultative Selling, Microsoft Office, Telemetry, Microsoft Word, Healthcare, Customer Service, EMR, Data Entry
Education
Carrington College-Spokane 2015 — 2015
Medical Assisting, 4.0
Kaplan University 2009 — 2010
Associate’s Degree, Information Technology, 3.61
Ashlee Miller's Qualfon/Center Partners Experience March 2013 - September 2013
Job Collections at Exeter Finance Corp
Industry Telecommunications
Experience
Exeter Finance Corp December 2014 - Present
Comcast August 2014 - December 2014
Press-One Customer Care October 2013 - July 2014
Press-One Customer Care September 2013 - July 2014
Qualfon/Center Partners March 2013 - September 2013
Autonet Tv March 2012 - August 2012
Convergys October 2011 - January 2012
Focus Services August 2010 - November 2011
Skills
Typing, Phone Etiquette, Quality Assurance, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Outlook, Windows, Windows 7, Windows Vista, Internet, Social Media, Social Media Marketing, Digital Media, Medical Terminology, Medical Devices, Android, Bookkeeping, Customer Service, Food & Beverage, Interviews, Invoicing, 10 Key, Loans, Negotiation, Customer Retention, Research, PowerPoint, QuickBooks, Underwriting, Data Collection, Employment Verifications
Education
IBMC College 2013 — 2015
Associate's Degree, Medical Billing and Coding
Ben Lomond High School 2006 — 2010
High School, General Studies
Ogden-Weber Applied Technology College 2009 — 2009
Certification, Certified Nursing Assistant
Exeter Finance Corp December 2014 - Present
Comcast August 2014 - December 2014
Press-One Customer Care October 2013 - July 2014
Press-One Customer Care September 2013 - July 2014
Qualfon/Center Partners March 2013 - September 2013
Autonet Tv March 2012 - August 2012
Convergys October 2011 - January 2012
Focus Services August 2010 - November 2011
Skills
Typing, Phone Etiquette, Quality Assurance, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Outlook, Windows, Windows 7, Windows Vista, Internet, Social Media, Social Media Marketing, Digital Media, Medical Terminology, Medical Devices, Android, Bookkeeping, Customer Service, Food & Beverage, Interviews, Invoicing, 10 Key, Loans, Negotiation, Customer Retention, Research, PowerPoint, QuickBooks, Underwriting, Data Collection, Employment Verifications
Education
IBMC College 2013 — 2015
Associate's Degree, Medical Billing and Coding
Ben Lomond High School 2006 — 2010
High School, General Studies
Ogden-Weber Applied Technology College 2009 — 2009
Certification, Certified Nursing Assistant
Morgan Leatherland Morgan Leatherland's Qualfon/Center Partners Experience August 2011 - Present
Job TiVo Advanced Escalation Specialist at Center Partners
Industry Entertainment
Experience
Qualfon/Center Partners August 2011 - Present
Center Partners June 2011 - August 2011
Northern Pipeline August 2010 - May 2011
High Plains Power and Control November 2009 - March 2010
Center Partners June 2008 - December 2008
King Soopers November 2006 - June 2008
Skills
Customer Service, Training, Computer Repair, Data Entry, Computer Hardware, Windows 7, Software Installation, Troubleshooting, Technical Support, Customer Satisfaction, XP, Outlook, Windows, Supervisory Skills, Call Centers, Technical Writing, Sales, Access, OS X, Time Management, Team Leadership, System Administration, Microsoft Office 2007, Inventory Management, Windows Server, Microsoft Word, Software Documentation, Microsoft Office, Quality Assurance, Customer Support, Microsoft Excel, Team Building, Leadership, Management, Teamwork, Public Speaking, Project Management, Process Improvement, Communication, Research, Critical Thinking, Customer Experience, Employee Training, Data Analysis
Education
Colorado State University 2013 — 2017
Biomedical Engineering, Biomedical and Mechanical Engineering, 2.8
Front Range Community College 2011 — 2012
Associates, Science, 3.8
Qualfon/Center Partners August 2011 - Present
Center Partners June 2011 - August 2011
Northern Pipeline August 2010 - May 2011
High Plains Power and Control November 2009 - March 2010
Center Partners June 2008 - December 2008
King Soopers November 2006 - June 2008
Skills
Customer Service, Training, Computer Repair, Data Entry, Computer Hardware, Windows 7, Software Installation, Troubleshooting, Technical Support, Customer Satisfaction, XP, Outlook, Windows, Supervisory Skills, Call Centers, Technical Writing, Sales, Access, OS X, Time Management, Team Leadership, System Administration, Microsoft Office 2007, Inventory Management, Windows Server, Microsoft Word, Software Documentation, Microsoft Office, Quality Assurance, Customer Support, Microsoft Excel, Team Building, Leadership, Management, Teamwork, Public Speaking, Project Management, Process Improvement, Communication, Research, Critical Thinking, Customer Experience, Employee Training, Data Analysis
Education
Colorado State University 2013 — 2017
Biomedical Engineering, Biomedical and Mechanical Engineering, 2.8
Front Range Community College 2011 — 2012
Associates, Science, 3.8
Nicholas Britz Nicholas Britz's Qualfon/Center Partners Experience September 2011 - January 2013
Job Subject Matter Expert at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon January 2013 - Present
Qualfon/Center Partners September 2011 - January 2013
Qualfon/Center Partners March 2009 - September 2011
Coldwater Creek September 2008 - March 2009
Elemech, Inc. March 2007 - September 2008
Circuit City November 2003 - March 2007
Skills
Call Centers, Team Leadership, Outsourcing, Quality Assurance, Sales, Team Building, Workforce Management, Sales Management, Operations Management, Process Improvement, Technical Communication, Computer Repair, Problem Solving, Microsoft Excel, Personal Development, Project Planning, Technical Support, Microsoft Word, Time Management, Active Directory, PowerPoint, System Administration, Troubleshooting, Computer Hardware, Project Planning and..., Process Management, Sales Process, Telecommunications..., Call Center..., Microsoft Office
Education
Waubonsee Community College 2005 — 2006
Computer science
DeVry University 2004 — 2005
Telecommunications
Qualfon January 2013 - Present
Qualfon/Center Partners September 2011 - January 2013
Qualfon/Center Partners March 2009 - September 2011
Coldwater Creek September 2008 - March 2009
Elemech, Inc. March 2007 - September 2008
Circuit City November 2003 - March 2007
Skills
Call Centers, Team Leadership, Outsourcing, Quality Assurance, Sales, Team Building, Workforce Management, Sales Management, Operations Management, Process Improvement, Technical Communication, Computer Repair, Problem Solving, Microsoft Excel, Personal Development, Project Planning, Technical Support, Microsoft Word, Time Management, Active Directory, PowerPoint, System Administration, Troubleshooting, Computer Hardware, Project Planning and..., Process Management, Sales Process, Telecommunications..., Call Center..., Microsoft Office
Education
Waubonsee Community College 2005 — 2006
Computer science
DeVry University 2004 — 2005
Telecommunications
Michael Walt Michael Walt's Qualfon/Center Partners Experience April 2013 - February 2014
Job C.O.P.M at alorica
Industry Consumer Services
Experience
Alorica June 2015 - Present
Alorica March 2014 - June 2015
Qualfon/Center Partners April 2013 - February 2014
Skills
Team Leadership, Management
Education
Gonzaga University 2004 — 2008
Bachelor's degree, Education, 3.6
North Idaho College 2004 — 2006
Associate of Science (A.S.), Education, 3.8
Timberlake 1998 — 2002
diploma
Alorica June 2015 - Present
Alorica March 2014 - June 2015
Qualfon/Center Partners April 2013 - February 2014
Skills
Team Leadership, Management
Education
Gonzaga University 2004 — 2008
Bachelor's degree, Education, 3.6
North Idaho College 2004 — 2006
Associate of Science (A.S.), Education, 3.8
Timberlake 1998 — 2002
diploma
Jessica Hedges's Qualfon/Center Partners Experience September 2012 - March 2013
Job Owner at XOjades
Industry Online Media
Experience
XOjades.com March 2015 - Present
Thrive Campaign March 2014 - Present
Healthy Life LLC February 2014 - Present
Qualfon/Center Partners September 2012 - March 2013
Ross Dress For Less September 2011 - March 2012
Skills
Social Media Marketing, Online Advertising, Team Building, Business Planning, Customer Service, Leadership Development, Social Media, Social Networking, Social Entrepreneurship, Blogging, Weebly, Web Applications
Education
Spokane Falls Community College 2014 — 2016
Social Media Marketing, Graphic Design, Photography
Freeman High School 2003 — 2007
High School Diploma
XOjades.com March 2015 - Present
Thrive Campaign March 2014 - Present
Healthy Life LLC February 2014 - Present
Qualfon/Center Partners September 2012 - March 2013
Ross Dress For Less September 2011 - March 2012
Skills
Social Media Marketing, Online Advertising, Team Building, Business Planning, Customer Service, Leadership Development, Social Media, Social Networking, Social Entrepreneurship, Blogging, Weebly, Web Applications
Education
Spokane Falls Community College 2014 — 2016
Social Media Marketing, Graphic Design, Photography
Freeman High School 2003 — 2007
High School Diploma
Jared Harward Jared Harward's Qualfon/Center Partners Experience 2009 - 2010
Job Stayathome Parent at Home
Industry
Experience
Home June 2015 - Present
Senuvo March 2014 - June 2015
CenturyLink September 2013 - March 2014
Boy Scouts of America May 2013 - August 2013
Panda Restaurant Group October 2010 - February 2013
Boy Scouts of America May 2010 - August 2010
Pocatello Police Department 2010 - 2010
Qualfon/Center Partners 2009 - 2010
Boy Scouts of America August 2008 - August 2008
Boy Scouts of America May 2008 - August 2008
Skills
Management, Customer Service, Team Building, Leadership, Strategic Planning, Operations Management, Sales Management, Training, Project Management, Budgets, Team Leadership, Security, DoD Top Secret Clearance, Law Enforcement, Interpersonal..., Conflict Resolution, Conflict Management, Staff Retention, Telecommunications, Telephone Skills, Microsoft Office, Mac OS, Video Conferencing, Social Media, Public Speaking, Youth Development, Youth Mentoring, Youth Leadership, Communication
Education
Idaho State University 2006 — 2009
Technical Certificate, Law Enforcement
Home June 2015 - Present
Senuvo March 2014 - June 2015
CenturyLink September 2013 - March 2014
Boy Scouts of America May 2013 - August 2013
Panda Restaurant Group October 2010 - February 2013
Boy Scouts of America May 2010 - August 2010
Pocatello Police Department 2010 - 2010
Qualfon/Center Partners 2009 - 2010
Boy Scouts of America August 2008 - August 2008
Boy Scouts of America May 2008 - August 2008
Skills
Management, Customer Service, Team Building, Leadership, Strategic Planning, Operations Management, Sales Management, Training, Project Management, Budgets, Team Leadership, Security, DoD Top Secret Clearance, Law Enforcement, Interpersonal..., Conflict Resolution, Conflict Management, Staff Retention, Telecommunications, Telephone Skills, Microsoft Office, Mac OS, Video Conferencing, Social Media, Public Speaking, Youth Development, Youth Mentoring, Youth Leadership, Communication
Education
Idaho State University 2006 — 2009
Technical Certificate, Law Enforcement
Taylor Rosevear Taylor Rosevear's Qualfon/Center Partners Experience December 2014 - Present
Job Independent Business Owner of Duskfire Discus, International
Industry Program Development
Experience
Duskfire Discus, International December 2014 - Present
Qualfon/Center Partners December 2014 - Present
PETCO Animal Supplies, Inc. August 2014 - November 2014
Qualfon/Center Partners April 2014 - July 2014
North Idaho College August 2012 - February 2014
Lakeside Electrical Contracting Inc April 2007 - August 2012
Skills
Customer Service, Computer Repair, Interior Design, Web Design, Phone Etiquette, Computer-related, Autobody Painting, Lifeguarding
Education
North Idaho College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Biology, General, 3.8
Troy High School 2007 — 2012
High School Diploma, 3.0
Duskfire Discus, International December 2014 - Present
Qualfon/Center Partners December 2014 - Present
PETCO Animal Supplies, Inc. August 2014 - November 2014
Qualfon/Center Partners April 2014 - July 2014
North Idaho College August 2012 - February 2014
Lakeside Electrical Contracting Inc April 2007 - August 2012
Skills
Customer Service, Computer Repair, Interior Design, Web Design, Phone Etiquette, Computer-related, Autobody Painting, Lifeguarding
Education
North Idaho College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Biology, General, 3.8
Troy High School 2007 — 2012
High School Diploma, 3.0
Bill Tuttle's Qualfon/Center Partners Experience June 2013 - Present
Job Lifelock Member Services Agent at Qualfon
Industry Apparel & Fashion
Experience
Qualfon/Center Partners June 2013 - Present
The Amber Room December 2012 - April 2013
NYS Collection Eyewear June 2011 - December 2012
Pizza Hut January 2011 - May 2011
Skills
Sales, Merchandising, Retail, Inventory Management, Customer Service, Time Management, Management, Cashiering, Marketing, Advertising, Sales Management, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Upselling, Personal Training, Teamwork, Team Building
Education
Fort Hays State University 2006 — 2011
Bachelor of Fine Arts (B.F.A.), Painting
Qualfon/Center Partners June 2013 - Present
The Amber Room December 2012 - April 2013
NYS Collection Eyewear June 2011 - December 2012
Pizza Hut January 2011 - May 2011
Skills
Sales, Merchandising, Retail, Inventory Management, Customer Service, Time Management, Management, Cashiering, Marketing, Advertising, Sales Management, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Upselling, Personal Training, Teamwork, Team Building
Education
Fort Hays State University 2006 — 2011
Bachelor of Fine Arts (B.F.A.), Painting
Bryan Heckman Bryan Heckman's Qualfon/Center Partners Experience October 2013 - June 2014
Job Customer Service Specialist at Encompass Technologies
Industry Restaurants
Experience
Qualfon/Center Partners October 2013 - June 2014
Encompass Technologies December 2012 - April 2013
MWD Trading March 2012 - December 2012
Skills
Leadership, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Time Management, Access
Education
Colorado State University
Qualfon/Center Partners October 2013 - June 2014
Encompass Technologies December 2012 - April 2013
MWD Trading March 2012 - December 2012
Skills
Leadership, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Time Management, Access
Education
Colorado State University
Leslie Watson's Qualfon/Center Partners Experience August 2014 - August 2015
Job Customer Service Representative at Qualfon/Center Partners
Industry Information Technology and Services
Experience
Alliance Data August 2015 - Present
Qualfon/Center Partners August 2014 - August 2015
AZ Jack Russell Rescue, Inc. June 2008 - July 2014
Express Employment Professionals July 2013 - December 2013
GreatCall March 2013 - July 2013
GoDaddy.com December 2008 - January 2013
Insight Enterprises June 2003 - November 2008
Club Med October 2002 - June 2003
Super Shuttle October 2001 - December 2002
Salt River Project Credit Union January 2001 - September 2001
Skills
Negotiation, Troubleshooting, Research, Pricing, Solution Selling, Project Management, Customer Service, Sales, Cross-functional Team..., Team Building, Team Leadership, Strategic Planning, Product Management, Marketing Strategy, B2B, Sales Process, Selling, Product Marketing, Salesforce.com, Customer Satisfaction, Networking, Account Management, Training, Leadership, CRM, Sales Presentations, Business Development, Direct Sales, Management, Start-ups, Lead Generation, New Business Development, E-commerce, Strategic Partnerships
Education
Indiana University Bloomington
B.M.E, Music Education, 3.8
Alliance Data August 2015 - Present
Qualfon/Center Partners August 2014 - August 2015
AZ Jack Russell Rescue, Inc. June 2008 - July 2014
Express Employment Professionals July 2013 - December 2013
GreatCall March 2013 - July 2013
GoDaddy.com December 2008 - January 2013
Insight Enterprises June 2003 - November 2008
Club Med October 2002 - June 2003
Super Shuttle October 2001 - December 2002
Salt River Project Credit Union January 2001 - September 2001
Skills
Negotiation, Troubleshooting, Research, Pricing, Solution Selling, Project Management, Customer Service, Sales, Cross-functional Team..., Team Building, Team Leadership, Strategic Planning, Product Management, Marketing Strategy, B2B, Sales Process, Selling, Product Marketing, Salesforce.com, Customer Satisfaction, Networking, Account Management, Training, Leadership, CRM, Sales Presentations, Business Development, Direct Sales, Management, Start-ups, Lead Generation, New Business Development, E-commerce, Strategic Partnerships
Education
Indiana University Bloomington
B.M.E, Music Education, 3.8
Andrea Peraza Andrea Peraza's Qualfon/Center Partners Experience September 2000 - February 2002
Job Guest Relations Social Media at Target
Industry Retail
Experience
Target August 2014 - August 2015
Target October 2011 - August 2014
Express Scripts March 2006 - October 2011
Border Foods Inc July 2005 - March 2006
Alliance One August 2003 - June 2005
Los Angeles County Department of Mental Health March 2002 - July 2003
Qualfon/Center Partners September 2000 - February 2002
Skills
Social Media, Customer Service, Microsoft Office, Retail, Sales, Microsoft Excel, Management, Leadership, Microsoft Word, PowerPoint, Internet Troubleshooting, Computer Hardware..., Remote Troubleshooting, Social Media Marketing, Salesforce.com
Education
Penn Foster
Target August 2014 - August 2015
Target October 2011 - August 2014
Express Scripts March 2006 - October 2011
Border Foods Inc July 2005 - March 2006
Alliance One August 2003 - June 2005
Los Angeles County Department of Mental Health March 2002 - July 2003
Qualfon/Center Partners September 2000 - February 2002
Skills
Social Media, Customer Service, Microsoft Office, Retail, Sales, Microsoft Excel, Management, Leadership, Microsoft Word, PowerPoint, Internet Troubleshooting, Computer Hardware..., Remote Troubleshooting, Social Media Marketing, Salesforce.com
Education
Penn Foster
Jonathan Burkett Jonathan Burkett's Qualfon/Center Partners Experience May 2000 - October 2003
Job Patient Care Assistant at Bright Star and Student
Industry Health, Wellness and Fitness
Experience
Bright Star March 2015 - Present
Northern Colorado Line Cleaning March 2008 - August 2013
US Army November 2003 - August 2007
Qualfon/Center Partners May 2000 - October 2003
Skills
Customer Service, Microsoft Office, First Aid Training, CPR Certified, Leadership, Management, Microsoft Word, PowerPoint, Public Speaking, Research, AED, Scuba Diving, Microsoft Excel, Firefighting, Rescue, Ice Rescue
Education
Colorado State University 2013 — 2016
Bachelor's Degree, Sports Medicine, 3.504
Front Range Community College 2007 — 2011
Emergency Medicine, 3.22
Aims Community College 2008 — 2010
Fire Science/Fire-fighting, 4.0
Bright Star March 2015 - Present
Northern Colorado Line Cleaning March 2008 - August 2013
US Army November 2003 - August 2007
Qualfon/Center Partners May 2000 - October 2003
Skills
Customer Service, Microsoft Office, First Aid Training, CPR Certified, Leadership, Management, Microsoft Word, PowerPoint, Public Speaking, Research, AED, Scuba Diving, Microsoft Excel, Firefighting, Rescue, Ice Rescue
Education
Colorado State University 2013 — 2016
Bachelor's Degree, Sports Medicine, 3.504
Front Range Community College 2007 — 2011
Emergency Medicine, 3.22
Aims Community College 2008 — 2010
Fire Science/Fire-fighting, 4.0
Lori Wing's Qualfon/Center Partners Experience May 2014 - Present
Job Workforce Manager at Qualfon/Center Partners
Industry Outsourcing/Offshoring
Experience
Qualfon/Center Partners May 2014 - Present
Qualfon/Center Partners October 2001 - May 2014
Skills
Call Centers, Workforce Management, Requirements Analysis, Trend Forecasting, Schedules, Analysis, Management, Leadership, Forecasting, Data Analysis
Education
Old Dominion University 1990 — 1994
Bachelor of Science (BS), Psychology
Old Dominion University
Qualfon/Center Partners May 2014 - Present
Qualfon/Center Partners October 2001 - May 2014
Skills
Call Centers, Workforce Management, Requirements Analysis, Trend Forecasting, Schedules, Analysis, Management, Leadership, Forecasting, Data Analysis
Education
Old Dominion University 1990 — 1994
Bachelor of Science (BS), Psychology
Old Dominion University
Steven Fall's Qualfon/Center Partners Experience May 2006 - August 2014
Job IT System Administrator at Qualfon
Industry Computer & Network Security
Experience
Qualfon August 2015 - Present
Qualfon August 2014 - August 2015
Qualfon/Center Partners May 2006 - August 2014
Center Partners May 2002 - May 2006
Target July 1998 - April 2002
Skills
Windows Server, Group Policy, Active Directory, Windows 7, System Administration, Laptops, WSUS, WDS, Call Centers, Nessus, Computer Hardware, Technical Support, Operating Systems, Networking, Servers, System Deployment, Computer Repair, Sophos, Antivirus, Troubleshooting, Windows XP Pro
Education
North Idaho College 1999 — 2002
Associate of Applied Science (AAS), Computer Information Technology
Lake City High School 1994 — 1998
High School Diploma
Qualfon August 2015 - Present
Qualfon August 2014 - August 2015
Qualfon/Center Partners May 2006 - August 2014
Center Partners May 2002 - May 2006
Target July 1998 - April 2002
Skills
Windows Server, Group Policy, Active Directory, Windows 7, System Administration, Laptops, WSUS, WDS, Call Centers, Nessus, Computer Hardware, Technical Support, Operating Systems, Networking, Servers, System Deployment, Computer Repair, Sophos, Antivirus, Troubleshooting, Windows XP Pro
Education
North Idaho College 1999 — 2002
Associate of Applied Science (AAS), Computer Information Technology
Lake City High School 1994 — 1998
High School Diploma
Esther McLean's Qualfon/Center Partners Experience October 2011 - Present
Job Research and Resolution Team Supervisor at Qualfon/Center Partners
Industry Telecommunications
Experience
Qualfon/Center Partners October 2011 - Present
Center Partners March 2009 - October 2011
Skills
Call Center, Employee Relations
Education
North Idaho College 2011 — 2014
Associate's Degree, Education
University of Idaho
Secondary Education Mathematics, Junior
Qualfon/Center Partners October 2011 - Present
Center Partners March 2009 - October 2011
Skills
Call Center, Employee Relations
Education
North Idaho College 2011 — 2014
Associate's Degree, Education
University of Idaho
Secondary Education Mathematics, Junior
Judy Conn's Qualfon/Center Partners Experience September 1999 - September 2014
Job Benefits Specialist at Crop Production Services
Industry Retail
Experience
Crop Production Services September 2014 - Present
Qualfon/Center Partners September 1999 - September 2014
Skills
Performance Management, HRIS, Employee Relations, Onboarding, Benefits Administration, Employee Engagement
Education
Colorado State University 1976 — 1980
Crop Production Services September 2014 - Present
Qualfon/Center Partners September 1999 - September 2014
Skills
Performance Management, HRIS, Employee Relations, Onboarding, Benefits Administration, Employee Engagement
Education
Colorado State University 1976 — 1980
Michael J Todd's Qualfon/Center Partners Experience September 2012 - September 2013
Job Freelance IT / Graphics
Industry Printing
Experience
First Cash Financial Services, Inc. January 2014 - May 2014
Best Buy October 2013 - December 2013
Qualfon/Center Partners September 2012 - September 2013
Sunshine Graphics January 2006 - August 2012
Skills
Working with customers..., Phone support for..., Support in hardware and..., Phone support for..., Inventory control., Preparing for E-Bay..., Home and business setup..., Installments of sound..., Installments of..., Operating high end..., Maintained print..., Trouble shoot and..., Pre-press, Photography
Education
Pikes Peak Community College
First Cash Financial Services, Inc. January 2014 - May 2014
Best Buy October 2013 - December 2013
Qualfon/Center Partners September 2012 - September 2013
Sunshine Graphics January 2006 - August 2012
Skills
Working with customers..., Phone support for..., Support in hardware and..., Phone support for..., Inventory control., Preparing for E-Bay..., Home and business setup..., Installments of sound..., Installments of..., Operating high end..., Maintained print..., Trouble shoot and..., Pre-press, Photography
Education
Pikes Peak Community College
Greg Knasel's Qualfon/Center Partners Experience April 2014 - July 2014
Job Analyst at TransUnion Rental Screening Solutions
Industry Outsourcing/Offshoring
Experience
TransUnion Rental Screening Solutions July 2014 - Present
Qualfon/Center Partners April 2014 - July 2014
Qualfon/Center Partners June 2010 - April 2014
PDActive November 2005 - November 2008
Skills
Customer Service, Call Centers, Quality Assurance, Customer Satisfaction, Microsoft Excel, PowerPoint, Sales, Analysis, Time Management, Training, Microsoft Office, Teamwork, Team Leadership, Leadership, Management, Team Building, Microsoft Word, Data Analysis, Technical Writing, Employee Training, Business Analysis, Process Improvement, Bloomberg, Self-driven, Creative Problem Solving, Operations Management, Business Process..., Salesforce.com, Ski, SQL Server Management..., Financial Reporting, Business Process Design, Operations Process..., Excel Dashboards, SharePoint, SharePoint Designer, Data Modeling
Education
Colorado State University 2009 — 2014
Bachelor of Arts (BA), Economics
TransUnion Rental Screening Solutions July 2014 - Present
Qualfon/Center Partners April 2014 - July 2014
Qualfon/Center Partners June 2010 - April 2014
PDActive November 2005 - November 2008
Skills
Customer Service, Call Centers, Quality Assurance, Customer Satisfaction, Microsoft Excel, PowerPoint, Sales, Analysis, Time Management, Training, Microsoft Office, Teamwork, Team Leadership, Leadership, Management, Team Building, Microsoft Word, Data Analysis, Technical Writing, Employee Training, Business Analysis, Process Improvement, Bloomberg, Self-driven, Creative Problem Solving, Operations Management, Business Process..., Salesforce.com, Ski, SQL Server Management..., Financial Reporting, Business Process Design, Operations Process..., Excel Dashboards, SharePoint, SharePoint Designer, Data Modeling
Education
Colorado State University 2009 — 2014
Bachelor of Arts (BA), Economics
Nickola Hubiak's Qualfon/Center Partners Experience March 2013 - Present
Job Client Relationship Director at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon August 2014 - Present
Qualfon/Center Partners March 2013 - Present
Center Partners January 2009 - March 2013
Skills
Contact Center..., Workforce Management, BPO, Call Center, Telemarketing, Customer Satisfaction, Performance Management, Vendor Management, Customer Retention, Employee Relations, Business Process..., Customer Service, Quality Assurance, Training, Leadership Development, Coaching, Onboarding, Team Building, Recruiting, Call Centers, Customer Experience, Outsourcing, Call Center Development, Inbound Marketing, Operations Management, Employee Training, Avaya, Contact Centers, Team Leadership, Team Management, CRM, Employee Engagement, Training Delivery, Process Management, Leadership, Performance Improvement, Management, Telecommunications, Cross-functional Team..., Contact Center..., Avaya Technologies
Education
North Idaho College
Associate of Arts (A.A.), Education
Qualfon August 2014 - Present
Qualfon/Center Partners March 2013 - Present
Center Partners January 2009 - March 2013
Skills
Contact Center..., Workforce Management, BPO, Call Center, Telemarketing, Customer Satisfaction, Performance Management, Vendor Management, Customer Retention, Employee Relations, Business Process..., Customer Service, Quality Assurance, Training, Leadership Development, Coaching, Onboarding, Team Building, Recruiting, Call Centers, Customer Experience, Outsourcing, Call Center Development, Inbound Marketing, Operations Management, Employee Training, Avaya, Contact Centers, Team Leadership, Team Management, CRM, Employee Engagement, Training Delivery, Process Management, Leadership, Performance Improvement, Management, Telecommunications, Cross-functional Team..., Contact Center..., Avaya Technologies
Education
North Idaho College
Associate of Arts (A.A.), Education
David Pierce-Garnett's Qualfon/Center Partners Experience June 1998 - November 2000
Job School Program Administrator
Industry Education Management
Experience
Moscow School District July 2002 - Present
University of Idaho August 2001 - July 2002
Palouse-Clearwater Environmental Institute December 2000 - December 2001
Qualfon/Center Partners June 1998 - November 2000
The Nature Conservancy March 1994 - May 2000
The Northern Colorado Environmental Learning Center September 1992 - May 1997
Colorado State University August 1992 - May 1997
US Forest Service May 1993 - August 1995
Outdoor Therapeutic Program/Roosevelt Wilderness Camp March 1991 - August 1992
Special Health Camps June 1987 - August 1990
Skills
Community Outreach, Program Development, Program Evaluation, Staff Development, Human Resources, Volunteer Management, Grant Writing, Report Writing, Training, Youth Development, Adult Education, Teaching, Youth Leadership, Natural Resource..., Conflict Resolution, Environmental Education, Elementary Education, Team Building, Team Leadership, Teamwork, Youth Mentoring, Social Sciences, Outdoor Education, Scientific Writing, Higher Education, Outdoor Recreation, Nonprofits, Student Engagement, Fundraising, Social Science Research, Leadership Development, Secondary Education, Qualitative Research, E-Learning, Public Speaking, Technology Integration, Classroom Management, Educational Leadership, Camping, Lesson Planning, Organizational..., Community Engagement, Classroom, K-12, Data Analysis, Tutoring, Research, Instructional Design, Grants
Education
Colorado State University 1992 — 1996
Master of Science (M.S.), Natural Resource Management, 3.8
Skidmore College 1986 — 1990
Bachelor of Arts (B.A.), Psychology, 3.2
Brookstone School 1982 — 1986
High School Diploma
Moscow School District July 2002 - Present
University of Idaho August 2001 - July 2002
Palouse-Clearwater Environmental Institute December 2000 - December 2001
Qualfon/Center Partners June 1998 - November 2000
The Nature Conservancy March 1994 - May 2000
The Northern Colorado Environmental Learning Center September 1992 - May 1997
Colorado State University August 1992 - May 1997
US Forest Service May 1993 - August 1995
Outdoor Therapeutic Program/Roosevelt Wilderness Camp March 1991 - August 1992
Special Health Camps June 1987 - August 1990
Skills
Community Outreach, Program Development, Program Evaluation, Staff Development, Human Resources, Volunteer Management, Grant Writing, Report Writing, Training, Youth Development, Adult Education, Teaching, Youth Leadership, Natural Resource..., Conflict Resolution, Environmental Education, Elementary Education, Team Building, Team Leadership, Teamwork, Youth Mentoring, Social Sciences, Outdoor Education, Scientific Writing, Higher Education, Outdoor Recreation, Nonprofits, Student Engagement, Fundraising, Social Science Research, Leadership Development, Secondary Education, Qualitative Research, E-Learning, Public Speaking, Technology Integration, Classroom Management, Educational Leadership, Camping, Lesson Planning, Organizational..., Community Engagement, Classroom, K-12, Data Analysis, Tutoring, Research, Instructional Design, Grants
Education
Colorado State University 1992 — 1996
Master of Science (M.S.), Natural Resource Management, 3.8
Skidmore College 1986 — 1990
Bachelor of Arts (B.A.), Psychology, 3.2
Brookstone School 1982 — 1986
High School Diploma
Bryan Whitmill's Qualfon/Center Partners Experience July 2003 - May 2005
Job Customer service specialist
Industry Wireless
Experience
Alorica January 2013 - Present
TJ Maxx April 2012 - December 2012
CenturyLink January 2011 - January 2012
Xpress Cash August 2007 - April 2010
Le Ritz Hotel April 2005 - July 2007
Qualfon/Center Partners July 2003 - May 2005
Barneys New York June 2000 - October 2002
Circus Of Books August 1999 - June 2000
IASTE local 99 February 1998 - August 1998
Hampton Inn Hotel August 1997 - August 1998
Skills
Holistic Health
Education
THINK 2006 — 2010
ThetaHealing Institute of Knowledge, Certificate of Science and ThetaHealing Master
Los Angeles Trade Technical College 2000 — 2001
Fashion/Apparel Design
Otis College of Art and Design 1998 — 2000
Bachelor of Fine Arts (B.F.A.), Painting
Alorica January 2013 - Present
TJ Maxx April 2012 - December 2012
CenturyLink January 2011 - January 2012
Xpress Cash August 2007 - April 2010
Le Ritz Hotel April 2005 - July 2007
Qualfon/Center Partners July 2003 - May 2005
Barneys New York June 2000 - October 2002
Circus Of Books August 1999 - June 2000
IASTE local 99 February 1998 - August 1998
Hampton Inn Hotel August 1997 - August 1998
Skills
Holistic Health
Education
THINK 2006 — 2010
ThetaHealing Institute of Knowledge, Certificate of Science and ThetaHealing Master
Los Angeles Trade Technical College 2000 — 2001
Fashion/Apparel Design
Otis College of Art and Design 1998 — 2000
Bachelor of Fine Arts (B.F.A.), Painting
Sandra Thiel's Qualfon/Center Partners Experience September 2011 - April 2012
Job
Industry Research
Experience
USDA-ARS April 2014 - Present
Larimer County October 2012 - November 2012
Qualfon/Center Partners September 2011 - April 2012
Villa Pizza August 2006 - May 2010
Poudre School District September 2000 - September 2005
None August 1990 - May 2000
Skills
Research, Microsoft Office, Nonprofits, Community Outreach, Customer service,..., prescreening people to..., Microsoft Word, Problem Solving, Microsoft Excel, Customer Service, Teaching, English, Spanish
Education
Texas Tech University 1981 — 1982
Bachelor's Degree, Psychology
University of Houston 1975 — 1979
Bachelor's degree, Sciences, Math, and Liberal Arts
USDA-ARS April 2014 - Present
Larimer County October 2012 - November 2012
Qualfon/Center Partners September 2011 - April 2012
Villa Pizza August 2006 - May 2010
Poudre School District September 2000 - September 2005
None August 1990 - May 2000
Skills
Research, Microsoft Office, Nonprofits, Community Outreach, Customer service,..., prescreening people to..., Microsoft Word, Problem Solving, Microsoft Excel, Customer Service, Teaching, English, Spanish
Education
Texas Tech University 1981 — 1982
Bachelor's Degree, Psychology
University of Houston 1975 — 1979
Bachelor's degree, Sciences, Math, and Liberal Arts
Ryan Fakrieh's Qualfon/Center Partners Experience July 2010 - September 2011
Job Direct Sales Agent at Premera Blue Cross
Industry Hospital & Health Care
Experience
Premera Blue Cross May 2013 - Present
West Corporation September 2011 - March 2013
Qualfon/Center Partners July 2010 - September 2011
Education
Universal Technical Institute of Arizona Inc 2015 — 2019
Associate of Science (A.S.), Automobile/Automotive Mechanics Technology/Technician
North Idaho College
Premera Blue Cross May 2013 - Present
West Corporation September 2011 - March 2013
Qualfon/Center Partners July 2010 - September 2011
Education
Universal Technical Institute of Arizona Inc 2015 — 2019
Associate of Science (A.S.), Automobile/Automotive Mechanics Technology/Technician
North Idaho College
Samantha Brauch's Qualfon/Center Partners Experience September 2014 - Present
Job Global Queue Analyst at Qualfon
Industry Consumer Services
Experience
Qualfon/Center Partners September 2014 - Present
Qualfon/Center Partners March 2013 - April 2014
Mesa County School District 51 August 2012 - December 2012
Skills
Scheduling Management, Microsoft Excel, Curriculum Design, Tutoring, Calculus, Teaching, Algebra, Microsoft Word, Classroom Management, Mathematics Education, Research, Public Speaking, Microsoft Office, Attendance Management, Classroom, PowerPoint
Education
Central Methodist University-College of Liberal Arts & Sciences 2008 — 2012
Bachelor of Science, Mathematics
Qualfon/Center Partners September 2014 - Present
Qualfon/Center Partners March 2013 - April 2014
Mesa County School District 51 August 2012 - December 2012
Skills
Scheduling Management, Microsoft Excel, Curriculum Design, Tutoring, Calculus, Teaching, Algebra, Microsoft Word, Classroom Management, Mathematics Education, Research, Public Speaking, Microsoft Office, Attendance Management, Classroom, PowerPoint
Education
Central Methodist University-College of Liberal Arts & Sciences 2008 — 2012
Bachelor of Science, Mathematics
Eric Tinker's Qualfon/Center Partners Experience September 2009 - December 2009
Job Student at ITT Technical InstituteBoise
Industry Electrical/Electronic Manufacturing
Experience
Hewlett-Packard January 2012 - Present
Select Staffing March 2011 - January 2012
Concrete Protection and Repair June 2010 - September 2010
Digital Marketing December 2009 - June 2010
Qualfon/Center Partners September 2009 - December 2009
Doctor for Concrete April 2009 - June 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, C++, English, C
Education
ITT Technical Institute-Boise 2010 — 2014
Bachelor of Science (BS), Electrical, Electronic and Communications Engineering Technology/Technician
Hewlett-Packard January 2012 - Present
Select Staffing March 2011 - January 2012
Concrete Protection and Repair June 2010 - September 2010
Digital Marketing December 2009 - June 2010
Qualfon/Center Partners September 2009 - December 2009
Doctor for Concrete April 2009 - June 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, C++, English, C
Education
ITT Technical Institute-Boise 2010 — 2014
Bachelor of Science (BS), Electrical, Electronic and Communications Engineering Technology/Technician
Lisa Edman's Qualfon/Center Partners Experience May 2005 - May 2015
Job
Industry Consumer Services
Experience
Constant Contact May 2015 - Present
Qualfon/Center Partners May 2005 - May 2015
Skills
Microsoft Office, Process Improvement, Leadership, Sales, Management, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Training, Research, Interviews, Windows, English
Education
Six Sigma - Yellow Belt Certified
Front Range Community College 2005 — 2009
Educational Assessment, Testing, and Measurement
University of Northern Colorado 2003 — 2004
Early Childhood Education
Constant Contact May 2015 - Present
Qualfon/Center Partners May 2005 - May 2015
Skills
Microsoft Office, Process Improvement, Leadership, Sales, Management, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Training, Research, Interviews, Windows, English
Education
Six Sigma - Yellow Belt Certified
Front Range Community College 2005 — 2009
Educational Assessment, Testing, and Measurement
University of Northern Colorado 2003 — 2004
Early Childhood Education
Chelsey Bennett's Qualfon/Center Partners Experience May 2013 - May 2014
Job Student at North Idaho College
Industry
Experience
Qualfon/Center Partners May 2013 - May 2014
Slab Inn March 2011 - December 2013
ConocoPhillips June 2012 - December 2012
Skills
Organizational..., Customer Retention, Data Entry, Cash Handling, Communication, 10 Key, Phone Etiquette, Retail Sales, Customer Satisfaction, Cash Register, High Pressure Situations, Performance Motivation, Filing, Customer Service, Time Management
Education
North Idaho College 2014 — 2015
Administrative Medical Specialist with Medical Billing and Coding + Medical Terminology
Qualfon/Center Partners May 2013 - May 2014
Slab Inn March 2011 - December 2013
ConocoPhillips June 2012 - December 2012
Skills
Organizational..., Customer Retention, Data Entry, Cash Handling, Communication, 10 Key, Phone Etiquette, Retail Sales, Customer Satisfaction, Cash Register, High Pressure Situations, Performance Motivation, Filing, Customer Service, Time Management
Education
North Idaho College 2014 — 2015
Administrative Medical Specialist with Medical Billing and Coding + Medical Terminology
David Moors's Qualfon/Center Partners Experience December 2011 - Present
Job Corporate Liable Telesales Supervisor at Qualfon/Center Partners
Industry Outsourcing/Offshoring
Experience
Qualfon/Center Partners December 2011 - Present
Skills
Sales and Sales...
Education
North Idaho College
Associate of Science (A.S.), Biochemistry and Molecular Biology
Qualfon/Center Partners December 2011 - Present
Skills
Sales and Sales...
Education
North Idaho College
Associate of Science (A.S.), Biochemistry and Molecular Biology
Katrina Howell's Qualfon/Center Partners Experience March 2004 - August 2008
Job Staffing and Recruiting Professional
Industry Staffing and Recruiting
Experience
Express Employment Professionals September 2013 - November 2014
Shilo Inns Suites Hotels July 2009 - August 2013
Kelly Services September 2008 - April 2009
Qualfon/Center Partners March 2004 - August 2008
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Internet research, WordPerfect, Quicken, Quickbooks, Type over 65 wpm, 10 Key, Type 13000 kph
Education
North Idaho College
Accounting and Business/Management
Express Employment Professionals September 2013 - November 2014
Shilo Inns Suites Hotels July 2009 - August 2013
Kelly Services September 2008 - April 2009
Qualfon/Center Partners March 2004 - August 2008
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Internet research, WordPerfect, Quicken, Quickbooks, Type over 65 wpm, 10 Key, Type 13000 kph
Education
North Idaho College
Accounting and Business/Management
William Eich's Qualfon/Center Partners Experience August 2012 - November 2012
Job Sales Associate at Phones Plus, Inc
Industry Retail
Experience
Staples June 2015 - Present
Phones Plus, Inc April 2013 - April 2014
Qualfon/Center Partners August 2012 - November 2012
Skills
Retail, Customer Service, Sales Management, Customer Satisfaction, Microsoft Office, Account Management, Microsoft Word, Merchandising, PowerPoint, Time Management
Education
American Academy of Dramatic Arts 2011 — 2012
N/A, Theatre/Theater
Sandpoint High School 2007 — 2011
High School Diploma, General Studies, 9-12
Staples June 2015 - Present
Phones Plus, Inc April 2013 - April 2014
Qualfon/Center Partners August 2012 - November 2012
Skills
Retail, Customer Service, Sales Management, Customer Satisfaction, Microsoft Office, Account Management, Microsoft Word, Merchandising, PowerPoint, Time Management
Education
American Academy of Dramatic Arts 2011 — 2012
N/A, Theatre/Theater
Sandpoint High School 2007 — 2011
High School Diploma, General Studies, 9-12
James Meldrum's Qualfon/Center Partners Experience Teaching AssistantBYU-IdahoSeptember 2014 - Present
Job Student at Brigham Young University Idaho
Industry Computer Software
Experience
Qualfon/Center Partners Teaching AssistantBYU-IdahoSeptember 2014 - Present
Skills
Programming Concepts, C++, Java, Android SDK
Education
Brigham Young University - Idaho 2014 — 2017
Brigham Young University - Idaho 2014 — 2017
Computer Science
Qualfon/Center Partners Teaching AssistantBYU-IdahoSeptember 2014 - Present
Skills
Programming Concepts, C++, Java, Android SDK
Education
Brigham Young University - Idaho 2014 — 2017
Brigham Young University - Idaho 2014 — 2017
Computer Science