Firstsource Solutions Limited
Industry: Business process management company
DescriptionFirstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group. Headquarters: Mumbai, India CEO: Rajesh Subramaniam Parent organization: RPG Group Subsidiaries: Anunta Tech Infrastructure Services Limited,
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Firstsource Solutions Limited Employees
Firstsource Solutions Limited April 2012 - Present
Road America 2013 - 2013
Leon Medical Centers January 2010 - July 2011
Education
Miami Dade College 2009 — 2010
GED
Connolly Healthcare February 2015 - Present
Firstsource Solutions Limited March 2012 - February 2015
Skills
Healthcare, Call Centers, Access, Auditing
Education
Northwest College of Art & Design 2003 — 2006
Bachelor of Fine Arts (B.F.A.), Fine Art and Multimedia
LanceSoft, Inc. July 2014 - Present
LanceSoft, Inc. April 2012 - July 2014
Fidelity National Information Services February 2011 - November 2011
Firstsource Solutions Limited September 2009 - February 2011
Skills
Recruiting, Benefits Negotiation, Microsoft Office, IT Recruitment, Human Resources, Lotus Notes, Employee Benefits, Technical Recruiting, Workforce Management, Screening Resumes, Screening, Troubleshooting, Cold Calling, Windows 7, Internet Recruiting, Vendor Management, Customer Service, Project Management, Talent Acquisition, Team Management, Process Improvement, Team Leadership, Due Diligence, Operational Excellence
Education
IGNOU 2009 — 2012
Bachelor's degree, Tourism and Travel Services Management
Firstsource Solutions Limited 2012 - 2013
Mahoning Lighting & Maintenance 2011 - 2012
Skills
Administrative..., Microsoft Office, Medical Billing, Billing Solutions, Customer Service, Management, Computer Repair, Computer Maintenance, Computer Proficiency, Microsoft Excel
Education
DeVry University-Illinois 2010 — 2012
Computer/Information Technology Administration and Management
Procarent December 2014 - Present
Firstsource Solutions Limited November 2014 - December 2014
Caine & Weiner October 2012 - October 2014
Republic Bank Tax Refund Solutions August 2010 - February 2012
Sykes August 2009 - August 2010
Skills
Delivering Results, Collections, Client Services, Credit Cards, Call Center, Information Systems, Credit, Vendor Management, Payments, Asset, Business Services, Contact Center..., New Business..., Customer Experience, Business, Partnerships, Outsourcing, Back Office, Call Center Development, Relationship Management, Workforce Management, Credit Analysis, Credit Risk, Financial Services, Call Centers, Debt Management, Loan Servicing, Customer Service
Education
Webster University 1990 — 1991
Master of Business Administration (M.B.A.), Not complete
Eastern Kentucky University 1983 — 1987
Bachelor of Business Administration (BBA), Marketing
Firstsource Solutions Limited February 2015 - Present
Firstsource Solutions Limited June 2014 - February 2015
Ratterman Brothers Funeral Home February 2005 - January 2014
Funeral Auto Mortuary Service June 2002 - January 2005
Highlands Funeral Home August 1999 - February 2002
Blockbuster video August 1998 - August 1999
Hollywood Video September 1997 - August 1998
Red Giraffe Video August 1989 - August 1997
Skills
24 Years Customer..., Documentation, Computer..., Customer Service, Leadership, Training, Compassion, Funeral Homes, Public Speaking, Software Documentation, Team Building, Management, Customer Satisfaction, Sales, Budgets, Team Leadership
Education
Mid-America College of Funeral Service 2001 — 2002
Associate of Applied Science, Funeral Service and Mortuary Science
Seneca High School 1984 — 1988
High school diploma, General Studies
New York Design Architects May 2015 - Present
Architecture Belgique, Inc. February 2014 - May 2014
ECE November 2012 - March 2014
Firstsource Solutions Limited November 2011 - November 2012
Skills
AutoCAD, Interior Design, Sketching, Construction, Architectures, Architectural Design, Photoshop, Architectural Drawings, Rendering, AutoCAD Architecture, Revit, Steel Detailing, Drawing, Microsoft Office, Submittals, Microsoft Word, Microsoft Excel, Space Planning
Education
University of Utah 2014 — 2017
Master of Architecture (M.Arch.), Architecture
Salt Lake Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Interior Design
Alfred State College - SUNY College of Technology 2007 — 2011
Bachelor of Science (BS), Architecture
Firstsource Solutions Limited October 2012 - November 2013
Farmers Insurance February 2013 - July 2013
M1 Support Services November 2008 - July 2012
Martin Sprocket & Gear July 2008 - November 2008
Cirrus Design Corporation August 2007 - April 2008
United States Air Force March 1997 - December 2006
Skills
Air Force, Aircraft, Military, Security Clearance, Aviation, Aircraft Maintenance, Inspection, Illustration, Microsoft Word, PowerPoint, Photoshop, Problem Solving, Illustrator, Vector Illustration, CNC operation, Customer Service, Leadership, Teamwork, Hazardous Materials, Lock Out Tag Out, Forklift Operator, Aircraft Manufacturing, Fiberglass, OSHA, MSDS, Wiring Diagrams, Blueprint Reading, Technical Documentation, Maintenance, Troubleshooting, Military Experience, Security Awareness, Call Centers, Analysis, Customer-focused Service, Hydraulics, Security, Supervisory Experience, Training, DoD, Maintenance & Repair, Team Building, Operations Management, Quality Assurance, Human Resources
Education
Colorado Technical University 2012 — 2013
Bachelor of Science (BS), Information Technology
Westwood College-Denver South 2006 — 2007
Bachelor of Arts (B.A.), Animation, Interactive Technology, Video Graphics and Special Effects
Community College of the US Air Force 1999 — 2003
Avionics Maintenance Technology/Technician
IonIdea Inc. May 2014 - Present
Enterprise Software Solutions Inc. September 2011 - April 2014
Firstsource Solutions Limited June 2010 - July 2011
Skills
Talent Acquisition, Surfing, Dice.com, Corp-Corp, Excels, Voice & Accent, Technical Recruiting, IT Recruitment, Sourcing, Benefits Negotiation, Management, Human Resources, Interviews, Business Intelligence, Reference Checking, Staff Augmentation, Resume, Screening, Consulting, Temporary Placement, Networking, Contract Recruitment, Recruiting
Education
A N University 2008 — 2011
Bachelors, Computer Science
Loyola College 2006 — 2008
Board of Intermediate Education
Alliance Data Retail Services January 2015 - Present
Firstsource Solutions Limited February 2010 - December 2012
Command Controls Security January 2006 - January 2010
The Tax Club January 2001 - August 2005
Skills
Training, Leadership, Customer Service, Personnel Management, Accounting, Administrative..., Call Centers, Performance Management, Process Improvement, Customer Satisfaction, Coaching, BPO, Team Management, Customer Experience, Recruiting, Skills/Qualifications:..., Analysis, Human Resources, Interviews, Management, Project Planning, Policy, Process Scheduler, Troubleshooting, Public Speaking
Education
National American University-Colorado Springs 2013 — 2015
Bachelors in Applied Science Criminal Justice/ A Minor In Psychology and Sociology, Still Attending 2 Year, Sophomore
UPS Supply Chain Solutions September 2011 - Present
Team Colorado Basketball club January 2010 - Present
Front Range Honda May 2014 - October 2014
Firstsource Solutions Limited May 2010 - September 2011
Walgreens May 2007 - August 2007
Skills
Basketball Coaching, Nutrition, Strength Training, Sports, Personal Training, Customer Service, Customer Relations, Public Relations
Education
Colorado State University-Pueblo 2007 — 2010
Associate's degree, Sports Studies
TESCO HSC December 2008 - November 2009
Firstsource Solutions Limited 2006 - 2008
Education
Bangalore University 2004 — 2007
B.COM, Commerce
Conway Technologies August 2014 - Present
Conway Technologies November 2013 - July 2014
Prelude Software solutions December 2011 - November 2013
Firstsource Solutions Limited January 2010 - November 2011
Skills
Talent Acquisition, Benefits Negotiation, Screening, Technical Recruiting, Internet Recruiting, Sourcing, HR Consulting
Education
Acharya Nagarjuna Vishwavidhyalayamu 2005 — 2008
Bachelor's degree, Advertising, A
St.Josephs EM School 1993 — 2003
SSC, All Subjects
Pan Am Games July 2015 - July 2015
Firstsource Solutions Limited May 2013 - August 2013
UTV Software Communications May 2011 - July 2011
Skills
Banking, Insurance, PowerPoint, Microsoft Excel, Microsoft Word, Time Management, Marketing Strategy, Financial Analysis, Finance, Strategic Financial..., Business Planning, Entrepreneurship, Team Management, Business Process, Customer Service, Microsoft Office, Management
Education
Centennial College 2014 — 2015
Post Graduate, Financial Planning
Centennial College 2014 — 2014
Post Graduate, International Business Management
University of Mumbai 2010 — 2013
Bachelor's Degree, Banking and Inssurance
Thompson House Nursing Home March 2015 - Present
Firstsource Solutions Limited January 2009 - November 2014
Studio 78 February 2008 - March 2010
Mother Earth's Storehouse March 2001 - October 2006
Skills
Certified EKG Technician, Cpr Certified, Fine Art, Recieving, Packaging, Food Packaging, UPS Shipping, Retail, Childcare, Product Display, Deliveries, Data Entry, Gardening, Animals
Education
Ulster County BOCES-School of Practical Nursing 2014 — 2015
CNA
Suny Ulster 2013 — 2014
EKG Technician Certification
Amazing Satellite April 2014 - Present
ECREEK SOLUTIONS GROUP November 2012 - April 2014
Firstsource Solutions Limited September 2010 - September 2011
eCreek Solutions Group January 2005 - January 2009
Skills
Sales, Account Management, Lead Generation, Direct Sales, Public Speaking, Customer Service, Salesforce.com, Customer Satisfaction, Cold Calling, Payroll, Quality Assurance, Training, Data Entry, Call Centers, Customer Retention, Human Resources, Interviews, Hiring, Terminations, Banking, Credit Cards, Loans, Computers, Reports, Leadership
Education
Arapahoe Community College 2006 — 2008
Associate's degree, Business, Management, Marketing, and Related Support Services
General William Mitchell High School 1986 — 1989
Firstsource Solutions Limited February 2013 - Present
Little Caesars February 2012 - Present
Meijer May 2006 - November 2011
Skills
Microsoft Office, Customer Service, Typing, Policy Analysis, Phone Etiquette, Phone Screening, World History, International Relations, Political Philosophy
Education
Grand Valley State University 2006 — 2012
Bachelor's degree, International Relations and History
Firstsource Solutions Limited December 2014 - Present
Connextions May 2012 - December 2014
Kentucky Opera 2007 - 2013
Starbucks September 2007 - April 2012
The Student Loan People July 2005 - October 2009
Skills
Music, Drama, Opera, Public Speaking, Customer Service, Event Planning, Social Media, Training, Team Building, Editing, Fundraising, Social Networking, Leadership
Education
The University of New Mexico 1997 — 1999
Master of Music, Music Performance
Eastern Kentucky University 1992 — 1997
Bachelor of Music Education, Instrumental and Vocal Music
Sungard Availability Services April 2014 - Present
Heartland Payment Systems March 2013 - April 2014
DNS.com August 2010 - March 2013
Firstsource Solutions Limited August 2009 - September 2010
Metal Sales Manufacturing Corporation March 2005 - May 2009
Busch Consulting, Inc. 2003 - 2004
Computer Sciences Corporation October 2001 - July 2002
Viata On-Line, Inc. May 1998 - October 2001
Star Markets 1997 - 1998
Skills
Java, PostgreSQL, Cloud Computing, REST, Linux, Docker, Vert.x, Reactive, WebSockets, Enterprise Architecture, VMware, Agile Methodologies, JavaScript, Network Security, Android, System Administration, Erlang, Security, TCP/IP, DNS, Software Development, Web Services, JSON, Documentation, JPA, Scrum, JMS, DevOps, Amazon Web Services..., AJAX, Spring, JAX-RS, SQL, ActiveMQ, Server Architecture, NoSQL, JBoss Application Server, JMX, Apache Camel, Kubernetes, jOOQ, CDI, JavaEE, Java Enterprise Edition, Apache
Education
Indiana University-Southeast 1992 — 1993
None, Computer Science
DeVry University 2007 — 2009
None, Computer Science
Data Systems Fast Frigate Computer/Peripheral Maintenance 1995 — 1996
None, Electronics, Digital Theory
Nuclear Field Electronics "A" School 1994 — 1995
None, Electronics, Radio Theory, Digital Theory
Nuclear Power School 1994 — 1995
None, Physics, Mathematics, Chemistry, Electronics
Intermountain Healthcare April 2015 - Present
Firstsource Solutions Limited January 2014 - October 2014
Salt Lake Community College April 2011 - June 2011
China Construction Bank August 2007 - May 2009
Skills
Proficient Typing Skills, Social Listening, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Windows, JGrasp, 10 Key, Social Media, Mail Sorting, Microsoft Office
Education
Salt Lake Community College 2011 — 2013
Associate of Science (AS), Computer Science, 3.70
East Los Angeles College 2010 — 2010
General Studies
Guangzhou Raido and TV University 2005 — 2007
Associate's degree, Marketing
Colorado Springs Teen Court 2015 - Present
Strategic Implementation, Research, & Consulting, LLC January 2014 - Present
Intervention, inc. December 2013 - Present
Pueblo Community College 2013 - 2014
Firstsource Solutions Limited July 2013 - December 2013
Corrections Corporation of America August 2011 - June 2012
Remington College 2010 - 2011
Arizona Department of Corrections September 2007 - June 2008
Skills
Organizational..., Change Management, Six Sigma, Management, Organizational..., Implementation Science, Organizational Culture..., Management Research, Behavioral Interviewing, Leadership, Criminal Justice, Loss Prevention, Interrogation Techniques, Internal Investigations, Wicklander-Zulawski..., Organized Retail Crime, Shrinkage, Private Investigations, Fraud Detection, Criminal Investigations, Physical Security, Asset Protection, Security Operations, Background Checks, Corporate Fraud..., Intelligence Gathering, Cognitive Interviewing, Security Management, Corporations, Enforcement, Interviews, Corporate Security, Interrogation, Criminal Justice..., NLP, Law Enforcement
Education
Colorado Technical University 2012 — 2015
Doctor of Management (currently in progress)
Colorado Technical University 2010 — 2011
Master of Science (MS)
Colorado State University-Pueblo 2006 — 2010
B.S.
Firstsource Solutions Limited May 2014 - Present
Primerica May 2014 - Present
amazon fulfillment center December 2013 - January 2014
dnr group September 2013 - November 2013
Smashburger February 2013 - August 2013
Kroger February 2010 - January 2013
Skills
Customer Service, Call Centers, Warehousing, Restaurants
Education
Daymar College-Louisville 2004 — 2008
Associate's degree, medical records tech
USAA June 2014 - Present
Firstsource Solutions Limited September 2009 - June 2014
TCF Bank September 2006 - April 2009
Thrifty Car & Van Rental January 2006 - June 2006
Skills
Postive Coaching..., Microsoft Office, Java, Six Sigma, Dashboard, Workforce Management, Interviews, Employee Training, Finance, Direct Sales, Employee Recognition, Mentoring, Makeup Artistry
Education
Colorado Technical University 2014 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, General
Doherty High School 1996 — 2001
High School Dipolma
Servpro of North Central Colorado Springs March 2013 - Present
Progressive Insurance June 2011 - November 2012
Firstsource Solutions Limited June 2008 - June 2011
Skills
Microsoft Word, Microsoft Excel, PowerPoint, QuickBooks, Customer Service, Customer Oriented, Microsoft Basic, Communication Skills, Telephone Skills, Phone Etiquette, People Skills, People-oriented, Adaptable to Changes, Dependable Team Player, Problem Solving
Education
Pima Medical Institute-Colorado Springs 2014 — 2014
Medical Assisting Certificate Program, Medical/Clinical Assistant
Harrison High School 2004 — 2008
High School Diploma
First Niagara Bank June 2014 - Present
Merrill Lynch July 2013 - October 2013
Bank of America March 2012 - May 2013
NCO Financial Systems November 2011 - March 2012
Firstsource Solutions Limited March 2008 - November 2011
Skills
Arithmetic, People Skills, Collections, Negotiation, Writing, Credit Cards, Mortgage Lending, Finance, Investments, Mortgage Modification, Credit, Sales, Loans, Banking, Customer Service
Education
Niagara University 2003 — 2006
Bachelor of Business Administration (BBA), Accounting
Alternatives Life Improvement Center, Inc January 2014 - August 2014
The Citadel August 2013 - March 2014
Mental Health America August 2013 - December 2013
Firstsource Solutions Limited December 2009 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English
Education
The Citadel Graduate College 2011 — 2014
Master of Arts (M.A.), Psychology: Clinical Counseling
Anderson University (SC) 2004 — 2008
Bachelor of Arts (B.A.), Psychology
Firstsource Solutions Limited February 2014 - Present
Rockford Board of Education August 2012 - Present
Kennedy Middle School November 2011 - June 2013
Kennedy Middle School September 2010 - June 2013
Rockford Park District June 2011 - August 2011
Rockford Board of Education November 2010 - February 2011
Family Christian Health Center April 2010 - October 2010
Ingalls Memorial Hospital November 2008 - April 2010
Ajilon May 2006 - November 2008
Beckett Associates June 2006 - May 2008
Skills
Typing, Microsoft Office, Customer Service, Editing, Management, Policy, HR Policies, Payroll, Employee Benefits, Performance Management, Organizational..., Human Resources, Strategic Planning, Employee Relations
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Human Resource Management, HRM
DeVry University 2009 — 2011
Bachelors, Technical Management
Olmypia (Everest) College 2007 — 2007
Certification, Medical Assistant
Cobalt MedPlans June 2011 - Present
Firstsource Solutions Limited January 2005 - February 2011
Great American Financial Resources March 1993 - January 2005
Skills
Auditing, Financial Analysis, Accounting, Financial Reporting, Financial Accounting, Budget, Procurement, Health Insurance, Facilities Management, Forecasting, Insurance, Finance, Budgets, Leadership, Analysis, Account Reconciliation, Process Improvement
Education
Kansas State University
Bachelor of Science, Accounting
Firstsource Solutions Limited August 2012 - May 2014
GSB, 10th Special Forces Group July 2010 - September 2011
HHD, GSB, 10th SFG(A) January 2010 - July 2010
Combined Joint Special Operations Task Force -- Arabian Penninsula July 2009 - January 2010
Headquarters Detachment, GSB, 10th Special Forces Group November 2008 - July 2009
Headquarters Service Company, 2nd Battalion, 10th Special Forces Group (Airborne) September 2007 - November 2008
112th Signal Detachment, Special Operations Command Korea (Airborne) August 2006 - September 2007
4th Bde MiTT, U.S. Army Element, Multi-National Corp - Iraq May 2005 - August 2006
Aviation Maintenance Company, 82nd Aviation Brigade, 82nd Airborne Division April 2004 - May 2005
Headquarters Company, Aviation Support Battalion, Task Force 82nd Aviation Brigade September 2003 - April 2004
Skills
Military, Army, Program Management, Networking, Military Experience, Troubleshooting, Military Operations, Project Planning, Access, Customer Service, Microsoft Office, PowerPoint, Defense, Physical Security, Microsoft Excel, Project Management, Training, Policy, Team Building, Operations Management, Command
Education
DeVry University-Colorado 2004 — 2011
Bachelor of Science (B.S.), Technical Management
Keller Graduate School of Management of DeVry University 2004 — 2011
Bachelor of Science in Technical Management, Network Communications
Firstsource Solutions Limited October 2012 - Present
Abundant Love Tabernacle September 2010 - August 2012
Medassist, Inc October 1997 - September 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Windows, Project Management, Process Scheduler, Data Entry, Process Improvement, Administrative..., Team Building, Training
Education
South High School 1984 — 1988
Bethune-Cookman University
Discover Financial Services September 2012 - Present
Accenture January 2005 - January 2009
Firstsource Solutions Limited March 2001 - September 2002
Softtalk Technologies Ltd April 2000 - March 2001
Skills
ISO 27001, Information Security..., Security Audits, Vulnerability Assessment, Information Security, IT Audit, Risk Assessment Tools..., Security Risk and..., Security Metrics and..., Security Policy Design, Security Incident..., Integrity and strong..., Excellent leadership..., Highly driven with the..., Proven collaboration..., Organization and..., Accuracy and attention..., Use of judgment and..., Project management,..., Quick learner,..., eEye Retina, Microsoft Office..., Microsoft Office, Windows Vista, Windows XP Pro, Security Risk, Firewalls, ITIL, IT Strategy, Business Continuity, Security, Risk Management, Security Policy, Network Security
Education
Centre for Global Leadership Development 2009 — 2012
Master of Divinity (M.Div.), Theology/Theological Studies, 3.6
Bangalore University 2002 — 2005
Master of Computer Applications (M.C.A.), Computer Software Engineering, 4.0
Karnatak University 1996 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 4.0
MedAssist, a Firstsource company June 2013 - Present
Firstsource Solutions, USA January 2012 - June 2013
Firstsource Solutions Limited February 2009 - March 2012
Firstsource Solutions Limited June 2008 - February 2009
Square Enix February 2007 - May 2007
Skills
Process Improvement, Software Project..., Strategic Planning, Healthcare, Team Building, EDI, Quality Assurance
Education
Columbus College of Art & Design 1998 — 2005
BFA, Time-Based Media Studies
Carewise Health May 2015 - Present
Firstsource Solutions Limited August 2012 - May 2015
Home of the Innocents July 2007 - October 2011
Home of the Innocents August 2000 - July 2007
Education
University of Louisville 1987 — 1992
Communications/Marketing
Eastern Kentucky University 1986 — 1987
New York Presbyterian - Hudson Valley Hospital June 2015 - Present
New York Presbyterian - Hudson Valley Hospital May 2015 - August 2015
Pitter Patter Doula Services September 2012 - August 2015
LUTHERAN CARE CENTER November 2011 - April 2015
Medical Associates of the Hudson Valley July 2010 - October 2010
MEDICAL ASSOCIATES OF THE HUDSON VALLEY July 2010 - October 2010
Firstsource Solutions Limited April 2008 - July 2010
FIRSTSOURCE USA April 2008 - July 2010
Borders Books August 2005 - September 2007
OHIO VALLEY UNIVERSITY - LIBRARY January 2005 - January 2007
Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Satisfaction, PowerPoint, Outlook, Time Management, Research, Training, Online Research, Critical Thinking, Process Scheduler, Healthcare, Public Speaking, Telephone Skills
Education
Union Institute & University 2014 — 2017
Master's Degree, Health and Wellness, Lactation Consultant
Childbirth International 2012 — 2013
Certification, Doula
Dutchess Community College 2010 — 2012
Nursing
Queens College 2008 — 2010
Library Science
Queens College, CUNY 2008 — 2010
Masters, Library Science
Ohio Valley University 2004 — 2007
Bachelors, Business Administration
M&T Bank October 2012 - Present
Firstsource Solutions Limited June 2010 - October 2012
Firstsource Solutions Limited August 2007 - June 2010
Abraxis BioScience August 2006 - August 2007
EDM Express 2005 - 2006
Skills
Six Sigma, Process Improvement, Cost Reduction, Data Analysis, Minitab, Change Management, Business Analysis, DMAIC, Project Management, Process Engineering, Leadership, Project Planning, Business Process..., Lean, Process Excellence, Operational Excellence, Black Belt, Quality Assurance, Business Process Mapping, Quality Management, Vendor Management, Value Stream Mapping, Lean Manufacturing, Management
Education
University at Buffalo 2004 — 2006
MBA, Finance
University at Buffalo 2002 — 2006
BS, Industrial Engineering
Alfred University 2001 — 2002
Ceramic Engineering
Firstsource Solutions Limited July 2015 - Present
Self Employed January 2013 - January 2014
Private Duty Caregiver January 2003 - January 2012
TNT Southern June 2001 - April 2003
Skills
Microsoft Excel
Education
Concorde Career Institute-Tampa 2014 — 2015
Medical Office Management/Administration
Express Employment Professionals April 2015 - Present
Express Employment Professionals April 2015 - Present
Firstsource Solutions Limited January 2015 - February 2015
Stellar Restaurant Solutions March 2014 - December 2014
LUCE RESEARCH LLC December 2013 - February 2014
James A Lovell Federal Health Care Center October 2011 - April 2013
US Navy May 2011 - April 2013
Colorado Springs Recreation Center August 2010 - October 2010
Garden of the Gods Club April 2010 - July 2010
Garfield School Distict 16 August 2008 - February 2010
Skills
proficient with..., Training/Education, Conflict Resolution, Youth mentoring, Curriculum Development, Classroom Management, Classroom Design, Medical related..., Medical Terminology, Medical Records, Medical Assisting, Optometry, Teamwork, Research, Editing, Customer Service, fundraising, Teaching, Healthcare, Fundraising, Cpr Certified, Community Outreach
Education
Fort Lewis College 2002 — 2007
Bachelor of Arts (B.A.), Interdisciplinary Studies, Elementary Education
Tata Elxsi September 2015 - Present
Tata Elxsi May 2014 - August 2015
Firstsource Solutions Limited May 2013 - July 2013
Skills
Microsoft Office, Employee Engagement, PowerPoint, Personnel Management, Corporate Finance, Employee Relations, Human Resources, HR Policies, Project Management, Microsoft Word, Public Speaking, Teamwork, Marketing, Leadership, Analysis, Management, Business Development, Medical Devices, Microsoft Excel, Business Strategy, Team Management, Market Research
Education
Xavier Institute Of Management and Enterpreneurship 2012 — 2014
PGDM, Marketing
R.T.M.Nagpur University 2007 — 2011
Bachelor of Engineering (B.E.), Computer Engineering
Firstsource Solutions Limited July 2014 - Present
Firstsource Solutions Limited October 2011 - June 2014
eDuce Ireland Ltd March 2011 - September 2011
Leinster College Dublin November 2007 - February 2011
Magictime apps February 2010 - April 2010
Skills
•Have experience in..., •Experience in System..., •Vast Experience in..., •Ability to understand..., Finance, MySQL, Change Management, SSRS, Databases, Data Analysis, SQL, Business Analysis, Microsoft Excel, Process Improvement, Software Documentation, Crystal Reports, Analysis, Business Planning, Web Design, Business Requirements, .NET, Telecommunications, CRM
Education
University College Dublin 2010 — 2012
Master, Business Analyst
Griffith College Dublin 2007 — 2009
Master, In Computing
TruGreen LandCare May 2014 - September 2014
Firstsource Solutions Limited September 2013 - March 2014
Superior Group October 2012 - May 2013
DialAmerica September 2011 - January 2012
Key Bank June 2010 - August 2010
U.S. Census Bureau May 2010 - August 2010
Comfort Keepers of Rochester June 2008 - August 2008
RENAISSANCE PRINTING May 2006 - July 2006
The Bon Ton Department Store October 2003 - December 2005
GRE Fulfillment May 2005 - August 2005
Skills
Customer Service, Direct Sales, Retail, Banking, Assembly, Inventory Analysis, Telephone Skills, Marketing Communications, Computer Literate, PowerPoint, Microsoft Office 2007, Microsoft Office, Windows 7, Windows XP Professional, Mathematics, Print Production, Telemarketing, Microsoft Windows 98, Time Management, Data Mining, Data Entry, Data Analysis, Filing, HIPAA, Personal Care, Information Gathering, Project Planning, Skip Tracing, Office Administration, Sales Process, Inventory Accuracy
Education
Medaille College 2015 — 2018
Bachelor of Science (B.S.), Veterinary Sciences/Veterinary Clinical Sciences, General
State University of New York College at Brockport 2004 — 2010
Bachelor of Science, Business Administration, Marketing Concentration
Immaculata Academy 2001 — 2004
Regents Diploma
Cognizant Technology Solutions May 2014 - Present
BlueAlly October 2011 - May 2014
Pramaana Inc February 2011 - October 2011
Firstsource Solutions Limited October 2008 - December 2010
Self-Employed May 2008 - October 2008
Yantro Software Pvt. Lmt. December 2007 - May 2008
Self Employed August 2006 - November 2007
Skills
Screening, Benefits Negotiation, Sourcing, Internet Recruiting, Recruiting, Interviews, Applicant Tracking..., SDLC, Temporary Placement, Technical Recruiting, IT Recruitment, Talent Acquisition, Resume, Screening Resumes, Training, Staffing Services, Contract Recruitment, Cold Calling, Staff Augmentation
Education
Anna University 2001 — 2005
BE, EEE
RTI International March 2015 - Present
North Carolina Department of Health and Human Services April 2009 - Present
RTI International February 2015 - March 2015
RTI International January 2015 - February 2015
Fayetteville Police Department August 2014 - October 2014
Firstsource Solutions Limited January 2012 - June 2013
Georgia Southern University January 2012 - June 2013
Georgia Southern University August 2011 - June 2013
Georgia Southern University, Office of Institutional Effectiveness August 2012 - May 2013
RTI International October 2008 - June 2010
Skills
SPSS, Statistics, Microsoft Office, Literature Reviews, Data Analysis, Survey Design, Research Design, Public Speaking, Grant Writing, Teaching, Qualitative Research, Public Health, Research, Quantitative Research, Survey Research, Experimental Design, Social Sciences, Program Evaluation, Higher Education, Program Development, Data Collection, Amazon MechanicalTurk, Qualtrics Web Survey..., Microsoft Word, Social Psychology, Analysis, PowerPoint, Microsoft Excel
Education
Georgia Southern University 2011 — 2013
Master of Science, Experimental Psychology
Peace College 2004 — 2008
Bachelor of Arts, Psychology
MacSuperstore March 2015 - Present
Army National Guard September 2003 - Present
Comcast Cable June 2013 - February 2015
Firstsource Solutions Limited February 2012 - June 2013
Staples June 2010 - December 2011
Verity Wireless August 2007 - 2010
Sprint September 2005 - July 2007
Skills
Leadership Developemtn, Team Building, Leadership, Management, Sales, Customer Retention, Customer Satisfaction, Inventory Management, Retail, Telecommunications, New Business Development, B2B, Customer Service, Call Centers, Coaching, Training
Education
Colorado State University-Global Campus 2015 — 2017
Organizational Leadership, Organizational
Denver East High School 1998 — 2002
High School Diploma
Ravago March 2014 - Present
iGPS January 2009 - March 2014
Firstsource Solutions Limited June 2006 - December 2008
Skills
Accounts Receivable, Reporting & Analysis, Data Management, Microsoft Word, Microsoft Excel, LogMeIn, Salesforce.com, Organization, Filing, Fast-paced, Supply Chain, Logistics, Outlook, Data Entry, Office Management, Data Analysis, Administrative..., Retail, Process Scheduler, Transportation, Supervisory Skills, Inventory Control, Forecasting, Analysis, Accounts Payable, Distribution Center..., Access, Process Improvement, Customer Service, Shipping, Budgets, Warehouse Management, Leadership, Training, 3PL, Microsoft Office, PowerPoint, Warehousing, Purchasing, Logistics Management, Transportation..., Visio, SharePoint, Payroll, Research, Supply Chain Management, Operations Management, Critical Thinking, Supply Chain..., LTL
Education
Seminole Community College 2009 — 2010
Columbia-Greene Community College 2005 — 2006
Firstsource Solutions Limited March 2012 - Present
Southern Illinois Healthcare February 2011 - January 2012
Marion Toyota January 2009 - February 2010
Illinois Dept. of Corrections March 1999 - December 2008
Skills
Bilingual-Spanish, Security, General Office Duties, Customer Service, Healthcare, Time Management, Team Building, Budgets, Data Entry, Microsoft Office, Inventory Management, Access, Outlook, Public Speaking, Microsoft Excel
Education
Danville Area Community College
John A Logan College
Firstsource Solutions Limited July 2011 - Present
First Source July 2011 - Present
Active Day October 2005 - April 2011
Active Day October 2005 - April 2011
HAP Senior Care January 2002 - June 2005
HAP Enterprises, Inc July 1989 - June 2005
HAP Enterprises, Inc January 1989 - January 2005
HAP Enterprises, Inc January 1984 - January 1989
HAP Enterprises, Inc January 1982 - January 1984
Education
Blackhawk High School Beaver
California University of Pennsylvania
University of Pittsburgh
Special Education
Firstsource solutions June 2014 - Present
Cognizant Technology Solutions January 2012 - June 2014
Firstsource Solutions Limited October 2005 - January 2012
American Express December 2002 - October 2005
EXL Service February 2002 - December 2002
GE Capital International Services October 1999 - February 2002
Skills
Change Management, Six Sigma, BPO, ISO, Solution Development, Lean Manufacturing, Business Process..., Strategy, Operational Excellence, Quality Management, Process Excellence, Leadership, Management Consulting, Telecommunications, Project Management, Business Development, Team Building, Process Improvement, Program Management, Vendor Management, Training
Education
UB school of Management 2011 — 2011
Exec edu. Leadership program, Leadership program
Bangalore University 1994 — 1997
Bachelor of Hotel Management
Delhi Public School Ghaziabad 1981 — 1993
AISSCE
Axxun November 2013 - Present
Computershare US June 2013 - Present
Parking Angels, Inc. May 2013 - Present
Payment Advisory Services (PAR) a subsidiary of WACHA November 2011 - Present
Daly Management Company, Inc. February 2011 - Present
Outsource, LLC June 1994 - Present
Wausau Financial Systems October 2008 - October 2010
Metavante June 2006 - October 2008
Firstsource Solutions Limited March 2006 - August 2008
The Delve Group January 2005 - December 2006
Skills
Business Planning, New Business Development, Strategy, Product Development, Business Development, Management Consulting, Management, Start-ups, Program Management, Outsourcing, Executive Management, Telecommunications, Professional Services, Consulting, Business Strategy, Leadership, Solution Selling, Strategic Partnerships, Enterprise Software, Sales Management, Strategic Planning, Negotiation, Cross-functional Team..., Process Improvement, Entrepreneurship, Business Intelligence, Mergers & Acquisitions, P&L Management, Integration, Operations Management, Sales, Business Process, Financial Services, Risk Management, Marketing, Human Resources, Market Research, CRM, Analysis, Vendor Management, Coaching, Change Management, Business Analysis, Contract Negotiation, Account Management
Education
Brookings Institute 1988 — 1988
IBM International Senior Executive School 1977 — 1977
Suffolk University Law School 1966 — 1967
Middlebury College 1960 — 1964
BA, economics
Charter Global March 2015 - Present
Maganti IT Resources LLC June 2014 - February 2015
Enterprise Software Solutions July 2011 - May 2014
Firstsource Solutions Limited May 2010 - June 2011
Skills
Benefits Negotiation, Sourcing, Technical Recruiting, Vendor Management, Contract Recruitment, Internet Recruiting, IT Recruitment, Talent Acquisition, Staff Augmentation, Screening, .NET, Recruitments, Staffing Services, Oracle, ABAP, Applicant Tracking..., Employee Referral..., Temporary Placement, Resume, Recruiting, Boolean Searching, E-Recruitment, Corporate Recruiting, Executive Search, College Recruiting, Permanent Placement, Reference Checking, Screening Resumes, SDLC, SQL, Interviews, Java, Human Resources, HTML, JavaScript, Team Management
Education
The Institute of Chartered Accountants of India 2009 — 2014
IPCC
Acharya Nagarjuna Vishwavidhyalayamu 2008 — 2011
Bachelor of Commerce (B.Com.)
Firstsource Solutions Limited August 2011 - Present
MedAssist Solutions, LLC August 2011 - Present
Macy’s Department Store March 2011 - June 2011
Gateway (Child & Family Services) March 2009 - July 2010
Jefferson County DHR August 2008 - March 2009
Jefferson County DHR October 2007 - August 2008
Jefferson County DHR April 2005 - October 2007
Jefferson County DHR December 2003 - April 2005
Skills
Employee Engagement, Call Centers, Performance Management
Education
University of Alabama at Birmingham 1997 — 2000
Bachelor of Science (B.S.), Psychology
Tuskegee University 1995 — 1997
Registered Nursing/Registered Nurse
Capella University
Master of Science (M.S.), Marriage and Family Therapy/Counseling
Oscar Insurance November 2014 - Present
Firstsource Advantage LLC January 2011 - January 2014
Firstsource Solutions Limited 2011 - 2014
Dollar Tree Stores January 2005 - January 2011
Education
Daemen College
Exercise Science; Business, Exericise Science
University at Buffalo 2003 — 2008
Business Administration and Management, General
Williamsville North High School 1999 — 2003
Regents Diploma
Starbucks June 2014 - Present
Barnes & Noble April 2014 - July 2014
Firstsource Solutions Limited October 2012 - October 2013
Banchetti by Rizzo's June 2010 - August 2012
Canisius College August 2011 - January 2012
Skills
Customer Service, Customer Satisfaction, Sales, Teamwork, Team Leadership, Microsoft Office, Time Management, Research, Financial Analysis, Analysis, Call Centers, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Leadership, Data Entry, Access, English, Windows
Education
Canisius College 2011 — 2012
City Honors School 2007 — 2011
High School Regents Diploma
Kern International June 2013 - Present
Firstsource Solutions Limited April 2012 - April 2013
The Home Depot July 2008 - December 2011
Skills
Troubleshooting, Customer Service, Microsoft Office, Team Leadership, Windows 7, Technical Support, Telecommunications, Microsoft Excel, Training, Computer Hardware, Software Documentation, Team Building, Testing, Networking, Active Directory, Call Centers, Computer Repair, Software Installation
Education
Intellitec College-Colorado Springs 2012 — 2013
Associate of Occupational, Computer and Networking System Technician, 4.0
East High School Cheyenne, WY 1993 — 1996
High School Diploma, Drafting and Design Technology/Technician, General
Lifetime Benefit Solutions, Inc. August 2015 - Present
Lifetime Benefit Solutions, Inc. April 2014 - August 2015
Lifetime Benefit Solutions, Inc. February 2013 - April 2014
Lifetime Benefit Solutions, Inc. June 2012 - February 2013
Lifetime Benefit Solutions, Inc. October 2008 - June 2012
Firstsource Solutions Limited March 2007 - March 2008
Mercantile Adjustment Bureau, LLC May 1998 - January 2007
Skills
IT Management, AIX Administration, Computer Hardware, Computer Information..., Computer Network..., Crystal Reports, CSS, CUBS, Data Modeling, Database Administration, Database Design, Desktop Application..., Development Of Employees, Dreamweaver, Executive Reporting, Flash, HTML, IT Infrastructure..., Java, jBase, Microsoft Office, Microsoft SQL Server, Microsoft Server..., MySQL, Object Oriented Design, PostgreSQL, PowerPoint, Programming, Project Management, Relational Databases, Sports Coaching, Ice Hockey, SQL Server Management..., System Administration, Systems Analysis, Technical Presentations, Telecommunications..., Employee Training, VB.NET, VBA, VBScript, Vendor Management, Vendor Relationships, Vendor Contracts, Visual Studio, Subversion, Windows 7, Windows XP Pro, Windows software..., Windows Server
Education
Rochester Institute of Technology
Master of Science (MS), Information Technology, 3.85
American InterContinental University 2003 — 2004
Bachelor's degree, Information Technology
Monroe Community College/BOCES Workforce Development 2003 — 2004
Windows 2000 MCSE Training Program
Erie Community College 1996 — 1998
Computer Information Systems
State University of New York College at Buffalo 1994 — 1995
Anthropology
GE Capital January 2014 - Present
Firstsource Solutions Limited February 2013 - Present
Skills
B2B Marketing, B2C marketing, Manpower-Recruitment, Public Relations, Account Management, Advertising, Business Management, Restaurant Management, Marketing Strategy, Sales, Marketing, SEO, Business Development, Recruiting, Management, CRM, Public Speaking, New Business Development, Leadership, Project Management, Training, Copywriting, Lead Generation, Strategy, Customer Service, Social Networking, Blogging, Marketing Management, Social Media, Employee Training, B2B, Marketing Communications, Direct Marketing, Social Media Marketing, Time Management, Proposal Writing, Analysis, Human Resources, Brand Management, Entrepreneurship, Business Strategy, Fundraising, Online Advertising, Team Management, Program Management, Market Research, Digital Marketing, Strategic Communications, Event Management, Online Marketing
Education
University of Pennsylvania Wharton 2014 — 2015
Master of Business Administration (M.B.A.), Business and Personal/Financial Services Marketing Operations
UP Open University 2012 — 2013
Certificate Studied, Teacher Training
Keele University 2003 — 2004
WOMEN STUDIES, gender, Sociology, Feminism, Community Development
University of the Philippines 2000 — 2003
Master of Arts, Gender and Development, 1.1
University of the Philippines 1984 — 1990
Bachelor of Arts, Communication Arts; Journalism; Business and Marketing
Cognizant Technology Solutions April 2012 - Present
Firstsource Solutions Limited August 2007 - June 2012
Sutherland Global Services March 2007 - August 2007
3 Global Services July 2003 - March 2007
ICICI Prudential February 2002 - July 2003
Skills
BPO, Transition Management, Process Excellence, Workforce Management, Service Delivery, Call Center, Process Management, Vendor Management, MIS, Team Management, Outsourcing, Operations Management, Customer Experience, Operational Excellence, Customer Satisfaction, Employee Engagement, Sla, Performance Management, Business Process..., Relationship Management, Call Centers, Business Process, Offshoring, Team Leadership
Education
Narsee Monjee Institute of Management Studies 2001 — 2004
MMM, Marketing
Mahatma Gandhi University 1991 — 1994
BA, English
Cambay Group of Hotels (Neesa Group) April 2011 - Present
Cambay Group of Hotels (Neesa Group) May 2012 - October 2012
C-21 Mall September 2010 - April 2011
Hotel Fortune land mark indore 2009 - 2010
Firstsource Solutions Limited 2007 - 2009
PVR Limited March 2005 - June 2007
Education
College of Engineering, Trivandrum 2000 — 2003
Diploma, Electrical
Emmanuel High school kothanool kottayam
10th
Deloitte February 2013 - Present
Mindteck December 2006 - February 2013
Firstsource Solutions Limited September 2005 - December 2006
RR Donnelley June 2004 - September 2005
Lancer Infoteh September 2001 - April 2004
Skills
.NET, Microsoft SQL Server, Adobe LiveCycle Designer, ASP.NET, Web Services, XML, WCF, VB.NET, C#, SQL, ADO.NET, SDLC, Requirements Analysis, JavaScript, AJAX, Oracle, IIS, TFS, Crystal Reports, Visual Studio, Databases, WPF, PL/SQL
Education
Annamalai University 2001 — 2003
M.SC, Information Technology
Alagappa University 1998 — 2001
BCA, COMPUTER APPLICATION
CAMHS KANDANUR
Wipro April 2012 - Present
Firstsource Solutions Limited April 2006 - October 2007
Skills
Human Resources, Performance Management, Succession Planning, Management, Grievances, Change Management, Team Management, Leadership, Recruiting, Microsoft Office
Education
Symbiosis institute of Management Studies 2004 — 2006
Master of Business Administration (MBA), PM&HR, Distinction
College of Engineering Pune 2000 — 2004
Bachelor of Technology (BTech), Mechanical Engineering, First Class
Kendriya Vidyalaya
12th, Science.
Video Caption Corporation October 2013 - Present
Firstsource Solutions Limited March 2013 - October 2013
Elf Works Lane October 2012 - March 2013
Video Caption Corporation August 2009 - October 2012
New York State Assembly January 2009 - August 2009
Sears Portrait Studio October 2008 - December 2008
Skills
Social Media, Photoshop, Microsoft Office, Press Releases, InDesign, Excel, Salesforce.com, Outlook, SWIFT, Gimp, SEO, SEOMoz, Grammar, Typing, Articles, Facebook, Twitter, Media Production, Digital Photography, Portrait Photography, Keyword Research, Keyword Analysis, HTML, Production Management, Video Production, Video Editing, Answering Phones, Inventory Management, Invoicing, Purchase Orders, Shipping, Price Setting, Product Descriptions, Telephone Skills, Creative Writing, iMovie, DVD Studio Pro, Microsoft Excel, Customer Service, Social Media Marketing
Education
The College of Saint Rose 2005 — 2009
Bachelors
Regent's American College London 2008 — 2008
N/A
Dutchess Community College 2004 — 2005
N/A
Alorica June 2014 - Present
ADD STAFF, Inc. 2011 - June 2014
Luce Research October 2006 - July 2011
Firstsource Solutions Limited January 2009 - July 2009
Skills
Administrative..., Customer Service, E-Learning, Hospitality, Internet, Microsoft Office, Microsoft Word, Marketing Research, Social Networking, Network Administration, Network Security, Office Management, PowerPoint, Quality Assurance, User Experience, VMware, Data Entry, Telephone Skills, Team Building
Education
Colorado Technical University 2011 — 2015
Avion Systems January 2015 - Present
Firstsource Solutions Limited October 2012 - September 2013
Skills
Microsoft Office, Management, Human Resources, Recruiting, Microsoft Excel, PowerPoint, Teamwork, MIS, Customer Service, Leadership, Team Management, Sourcing, Technical Recruiting, Benefits Negotiation
Education
Panimalar engineering college 2013 — 2015
MBA, Human Resource & Marketing, Second class
Meenakshi College Of Engineering 2009 — 2012
Bachelor's degree, Computer Science, First class
Holy prince matriculation 2006 — 2008
higher secondary, Computer Science, Second class
Firstsource Solutions Limited November 2014 - Present
A Wedding For Everyone, LLC May 2008 - April 2015
RxCrossroads October 2013 - February 2014
Humana December 2003 - October 2013
Skills
Management, Training, Leadership, Call Centers, Interviews, CRM, Process Improvement, Coaching, Customer Service, Vendor Management, Lean Six Sigma, Six Sigma, Team Management, Customer Satisfaction, Performance Management, Business Process..., Project Management, Recruiting, Human Resources, Employee Engagement, New Business Development, Employee Training, Public Speaking, Team Leadership, Team Building, Strategic Planning, BPO, Customer Retention, Customer Experience, Outsourcing, Hiring, Account Management, Insurance, Cross-functional Team..., Event Planning, Program Management
Education
Jefferson Community College 2001 — 2002
University of Louisville 2000 — 2001
Gale Partners 2014 - Present
Bank of Montreal January 2012 - May 2014
Sapient May 2008 - January 2012
Firstsource Solutions Limited May 2005 - May 2008
Infosys Technologies Ltd April 2001 - May 2005
Education
Athabasca University 2001 — 2005
MBA, Information Technology Marketing
Mount Allison University 1994 — 1998
Bachelor of Commerce, Marketing
Firstsource Solutions Limited September 2014 - Present
GE Appliances February 2013 - September 2014
APF Concepts, Inc. May 2010 - January 2013
Skills
Management, Customer Service, Human Resources, Performance Management, Training, Talent Acquisition, Employee Relations, Leadership, Vendor Management, Employee Engagement, Talent Management, Recruiting, Sourcing, Technical Recruiting, Screening, Interviews
Education
Jefferson Community College 2008 — 2010
N/A, Criminal Justice/Law Enforcement Administration, 3.4
AmeriPride Services December 2013 - Present
Buffalo January 2012 - Present
Firstsource Solutions Limited June 2011 - December 2013
General Motors Components Holdings, LLC December 2010 - June 2011
Skills
Business Analysis, Requirements Analysis, Business Intelligence, Business Process, Project Management, Management Consulting, Business Development, Business Strategy, Team Leadership, Analysis, Operations Management, Program Management, Pre-sales, Strategy, Training, Telecommunications, Analytics, Consulting, Competitive Analysis, Business Planning, Project Planning, Product Management, Salesforce.com
Education
Niagara County Community College 2008 — 2009
Business Administration and Management, General
Grand Island High School 2004 — 2008
American Coradius International LLC December 2014 - Present
Firstsource Solutions Limited September 2008 - December 2014
Skills
People Skills, Keen Listener, Persistence, Consistency, Quick Thinker, Learning Quickly, Solid computer skills, Educational Technology, Teaching, Presentations, Public Speaking, Customer Service, Social Skills, Microsoft Word, Microsoft Excel, Teamwork, Leadership, Training, Team Leadership, Customer Satisfaction, PowerPoint, Business Analysis, Research, Process Improvement, Call Centers, Operations Management, Strategic Planning, Team Management, Social Networking, Project Management
Education
Medaille College 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
University at Buffalo 2010 — 2014
Bachelor of Arts (B.A.), Psychology
Niagara County Community College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
CNBC TV18 September 2010 - Present
United Nations January 2010 - April 2010
Firstsource Solutions Limited December 2007 - January 2008
Skills
Microsoft Office, Research, Public Relations, Marketing, Strategic Planning, Social Media, Marketing Strategy, Advertising, Marketing Communications, General Reporting, Opinion Writing, Beat Reporting, Employee Relations, Generalist Duties, Diversity & Inclusion..., Inclusiveness, Cultural Competency, Cross-cultural..., Intercultural Skills, Soft Skills, Personal Effectiveness, Team Effectiveness, Journalism, Team Management, Brand Management, Storytelling, Feature Articles, Newspapers, New Media, Management, Editorial, Interviews, Broadcast Journalism, Content Writing, Investigative Reporting, Headline Writing, Media Relations, Business News, Corporate Communications, Content Management, Copy Editing, Internal Communications, Content Strategy
Education
Delhi School of Economics
MBA (MHROD Course), HUMAN RESOURCE & ORGANISATION DEVELOPMENT, First Division
Hindu College, Delhi University
B. Com.(Hons.), Commerce, First Division
Air Force Bal Bharti School
Commerce
Institute of Chartered Accountants of India
Chartered Accountancy PE 2, Chartered Accountancy, Cleared examinations in the first attempt.
Alliance Francise
Firstsource Solutions Limited June 2015 - Present
Sykes May 2013 - June 2015
Symantec 2007 - 2011
US Navy August 2001 - August 2006
Skills
Software Development, Security, Cloud Computing, SQL, Virtualization, Microsoft SQL Server, Network Security, VMware, Enterprise Software, Disaster Recovery, Network Administration
Education
Colorado Technical University-Online 2013 — 2016
Bachelor of Science (BS), Information Technology, 4.0 GPA to date
Naval Training Command 2001 — 2002
Information Systems Technician, "A" School
Bend Senior High School 1997 — 2001
Moon Heart Creations July 2015 - Present
SUNY Ulster May 2015 - Present
American Eagle Outfitters December 2012 - Present
Firstsource Solutions Limited May 2011 - Present
SUNY Ulster May 2014 - May 2015
SUNY Ulster July 2014 - August 2014
Hot Topic November 2007 - July 2010
Hot Topic June 2005 - May 2007
Skills
Sales, Leadership, Management, Retail Sales, Data Entry, Customer Service, Employee Training, Administrative..., PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Teamwork, Team Building, Team Leadership, Appointment Scheduling, Handmade Jewelry
Education
Ulster County Community College 2012 — 2015
Associate of Science (A.S.), Individual Studies, 3.28
Mount Saint Mary College
Registered Nursing/Registered Nurse
Cintas 2014 - Present
Evenements Services 2012 - Present
Thomson Reuters 2014 - 2015
Altisource January 2013 - October 2014
Kas@lmoito Events Services April 2006 - March 2014
RemoteStaff Limited November 2012 - February 2013
Sequel Staffing Solutions Ltd October 2012 - February 2013
C3/CustomerContactChannels, Inc. May 2012 - October 2012
Convergys January 2011 - April 2012
Firstsource Solutions Limited January 2010 - January 2011
Skills
Six Sigma, ISO Certification 19001, Call Center, Inbound Marketing, BPO, Customer Experience, Workforce Management, Customer Satisfaction, Vendor Management, Telemarketing, Process Management, Team Management, CRM, Customer Support, Contact Centers, Employee Engagement, Operations Management, Call Centers, Recruiting, Coaching, Quality Assurance, Customer Service, Lead Generation, Interviews, Team Building, Customer Service..., Talent Acquisition, Sourcing, Employee Relations, Online Marketing, Event Management, Screening Resumes, Advertising, Online Advertising, Employee Training, Team Leadership, Training, Outsourcing, Sales Process, Telecommunications
Education
Assumption College, San Lorenzo 1998 — 2002
Bachelor's Degree in Communications, Advertising and Public Relations
Bloomfield Academy 1994 — 1998
RE/MAX Properties Inc. Colorado Springs, CO July 2015 - Present
Carnival Cruise Lines July 2011 - May 2015
Firstsource Solutions Limited 2009 - 2010
Skills
Customer Service, Event Planning, Real Estate, Real Estate Transactions, Real Property, Residential Homes, Residential Mortgages, Residential Investment..., Residential Moving, Hospitality, Travel Management, Leisure, Hotels, Incentive Travel, Customer Satisfaction, Team Building, Hospitality Industry, Event Management
Education
Kaplan University 2015 — 2015
Pikes Peak Community College 2007 — 2010
Associate's Degree, Business Administration and Management, General
Falcon High 2002 — 2006
High School Deploma, High School/Secondary Diplomas and Certificates
Firstsource Solutions Limited April 2015 - Present
Heartland Payment Systems December 2013 - August 2015
Kentucky Higher Education Student Loan Corporation April 2010 - February 2012
Passport Health Plan June 2001 - January 2008
Skills
Microsoft Excel, Microsoft Office, Financial Analysis, Research, PowerPoint, Customer Service, Microsoft Word, Data Analysis, Public Speaking, Analysis, Financial Modeling, Strategic Planning, Accounting, Leadership, Budgets, Access, Team Leadership, Nonprofits, Administration, Healthcare, Insurance, Outlook
Education
University of Phoenix 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
Berea College 1990 — 1993
N/A, Business Administration and Management, General
BIDIart Design February 2014 - Present
Firstsource Solutions Limited October 2012 - November 2013
Skills
Graphic Design, Logo Design, Illustration, Graphics, Illustrator, Customer Service, Adobe Creative Suite, Layout, Posters, Brochures, Business Cards, Call Centers, Flash, Public Speaking, Training
Education
CollegeAmerica 2013 — 2015
Associate's degree, Graphic Design
Colorado Technical University 2012 — 2013
Bachelor of Applied Science (BASc), Information Technology
Conifer Health Solutions July 2015 - Present
Firstsource Solutions Limited April 2015 - Present
Trover Solutions August 2006 - February 2015
Skills
Insurance, Access, Process Improvement, Accounts Receivable, Software Documentation, Customer Service, Outlook, Data Analysis, Health Insurance, Microsoft Excel, Financial Analysis, Accounting, Data Entry, Business Analysis, Microsoft Office, Microsoft Word, Healthcare, Employee Training, Medical Records, Image Editing, Document Imaging, Scanners, Printers, Copying, Indexing, DRG, Proofreading, Data Import/export, Organization Skills, Analytics, Skilled Multi-tasker
Education
Sullivan University 2014 — 2015
Bachelor of Applied Science (BASc), Information Technology
ITT Technical Institute-Louisville 2011 — 2013
Associate's degree, Computer Networking Systems
Firstsource Solutions Limited June 2015 - Present
InfinityxCreations May 2010 - Present
Touchtalent March 2014 - Present
Libertarian Global Magazine December 2012 - Present
FCR March 2015 - June 2015
Starplex Crowd Management Services August 2014 - May 2015
The Register-Guard November 2014 - March 2015
North Creek House of God June 2010 - December 2013
U.S. Census Bureau April 2010 - June 2010
RAPTURE Worship Center June 2009 - April 2010
Skills
Blogging, Creative Writing, Writing, WordPress, Publishing, Social Media, Storytelling, Publications, Facebook, Proofreading, Editing, Data Entry, Social Media Marketing, Books, Social Networking, Bilingual-English/Spanis..., Microsoft Office, Microsoft Word, Research, Marketing, Newsletters, Magazines, Short Stories, Fiction, Copy Editing, Copywriting, Web Content, Editorial, Secretarial Skills, Receptionist Duties, Call Centers, Microsoft Excel, Poetry, Public Speaking, chat technical support, Creative Solutions, Digital Media, Published Author, Email Marketing, Social Entrepreneurship, Social Media Measurement, Website Creation, Media Relations, Team Building, Digital Marketing, creative writing for..., Concept Development, Character Creator, Computer Graphics, Online Journalism
Education
Full Sail University 2011 — 2015
Bachelor's degree, Creative Writing
Carnegie Mellon University - Integrated Innovation Institute 2013 — 2013
Spring Hill High School 2000 — 2003
High School Diploma, Requirements
BetterTV a YouTube Partner May 2014 - Present
Dante Incorporated May 2010 - Present
Dutchess Community College September 2013 - May 2015
Firstsource Solutions Limited May 2008 - June 2013
Skills
Microsoft Office, Customer Service, Social Media, Management, Marketing, Public Speaking, Microsoft Excel, Event Planning, Event Management, Microsoft Word, Avid Media Composer, Adobe Premiere Elements, YouTube
Education
Dutchess Community College 2013 — 2015
Associate's degree in Media Arts, Communication and Media Studies
Cigna January 2014 - Present
Cigna June 2010 - Present
Firstsource Solutions Limited 2008 - 2010
Crisis Center North January 2008 - April 2008
North Way Counseling Center August 2007 - December 2007
Skills
Claim, Insurance, Health Insurance, Employee Benefits, Microsoft Excel, Disability Claims..., PowerPoint, Process Improvement
Education
La Roche College 2004 — 2008
Bachelor of Arts, Human Services, Magna Cum Laude
Frontier Psychiatrist January 2012 - Present
Community Activism Law Alliance March 2015 - Present
City of Chicago Department of Law December 2014 - March 2015
Priya D. Tamilarasan Esq. LLC September 2013 - May 2014
Morrow County Municipal Court May 2013 - August 2013
Community Refugee and Immigration Services May 2012 - August 2012
Professor Daniel P. Tokaji- Senior Fellow- Election Law May 2012 - August 2012
Firstsource Solutions Limited October 2009 - August 2011
Voces de la Frontera September 2008 - December 2008
Skills
Legal Writing, Research, Microsoft Office, Public Speaking, Legal Research, Immigration Law, Politics, Criminal Law, Courts, Editing, Westlaw, Government
Education
The Ohio State University Moritz College of Law 2011 — 2014
Doctor of Law (JD)
Marquette University 2005 — 2009
Bachelor of Science (BS), Communication and Media Studies; Spanish Language and Literature
Gap Inc./Gap November 2011 - November 2013
Firstsource Solutions Limited November 2010 - November 2011
Gap Inc./Old Navy July 2008 - November 2010
Skills
Photoshop, Illustrator, InDesign, Microsoft Word, PowerPoint, Microsoft Excel, Facebook, Public Speaking
Education
American University 2014 — 2016
Graphic Design
University of the District of Columbia 2013 — 2013
Graphic Design
Erie Community College 2011 — 2013
General Studies
Firstsource Solutions Limited August 2014 - Present
ResCare Workforce Services February 2014 - August 2014
Skills
Accounts Receivable, Medicare, Customer Service, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint, Accounts Payable, Outlook, Administrative..., Claim, Administration, ICD-9, Health Insurance, Invoicing
Education
Brown Mackie College-Louisville 2011 — 2013
Associate of Science (AS), Health Services Administration
Firstsource Solutions Limited May 2011 - April 2014
Firstsource Solutions Limited April 2011 - May 2011
Firstsource Solutions Limited November 2009 - April 2011
www.jobspursuit.com February 2009 - April 2009
ePLDT Ventus August 2006 - May 2008
Epixtar Philippines May 2006 - July 2006
Quality Assurance Specialist at NuComm International – Manila (now Transcom Int’l.) July 2005 - December 2005
Client Logic December 2003 - July 2004
eTelecare Global Solutions 2002 - 2004
Skills
Training, Employee Training, Soft Skills, Human Resources, Management, BPO, Leadership, Project Management, Call Center, Performance Management, Employee Engagement, Call Centers, Team Management, Quality Assurance, Outsourcing, CRM, Talent Acquisition, Talent Management, Vendor Management, Recruiting, Screening, Sourcing, Interviews, MIS, Technical Recruiting, Executive Search, Employee Relations, Performance Appraisal, HRIS, Customer Satisfaction, Business Process..., Process Improvement, Coaching, Screening Resumes, Training Delivery, HR Policies, Team Building, Team Leadership, Onboarding, Contact Centers, Organizational..., Marketing, Market Research, Business Analysis, Hiring, Analysis, Benefits Negotiation
Education
University of Perpetual Help System DALTA 1997 — 2000
B.S.C., Marketing
College of the Holy Spirit - Mendiola, Manila 1992 — 1994
B.S.C., Marketing
PAREF Woodrose School 1985 — 1990
High School Graduate
Massachusetts Institute of Technology June 2014 - Present
US Army November 2009 - April 2014
Firstsource Solutions Limited April 2008 - September 2009
HSBC January 2006 - April 2008
Bank of New York December 2001 - August 2004
Collins Services January 2001 - December 2001
Skills
Customer Service, Team Leadership, Military, Team Building, Public Speaking, Close Attention to..., Project Planning, Quick Learner, Employee Coaching, Training Program..., Critical Thinking, First Aid Certified, Adept problem-solver, Outlook, Time Management, Microsoft Excel
Education
Wentworth Institute of Technology 2014 — 2016
Master of Science in Facilities Management, Facilities Planning and Management, 3.8 GPA
Webster University 2013 — 2014
Master of Human Resource Management, Human Resources Management and Services, 3.8 GPA
Ashford University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business, 3.5 GPA
FIRM Revenue Cycle Management Services, Inc. May 2013 - Present
Firstsource Solutions Limited May 2009 - January 2014
Transitional Health Services of Kannapolis November 2006 - April 2008
NorthEast Medical Center July 2001 - December 2006
Avante at Concord January 2000 - July 2001
NorthEast Medical Center 1994 - 2000
NorthEast Medical Center 1994 - 2000
Skills
Medical Records, Medicaid, Medical Billing, Social Security..., Disability Benefits, Disability Claims..., Medicare/Medicaid..., Health Insurance, Medical Terminology, Utilization Review, Microsoft Excel, Microsoft Word, Outlook, CUBS, Medical Case Management, Notary Public, Income Maintenance, Columbia Ultimate..., Accounts Receivable
Education
Montreat College 1998 — 2000
Associate's degree, Business Administration and Management, General
South Rowan
Firstsource January 2011 - Present
Dell 2013 - 2013
Cigna Healthcare April 2005 - June 2010
Firstsource Solutions Limited April 2000 - April 2005
Skills
Health Insurance, Word Processing, HCPCS, Claims Resolution, Team Management, claims processor, CITRIX, FACETS
Education
Fort Scott Community College 1984 — 1986
General Studies
Fort Scott High School 1981 — 1984
General Studies
VDartInc September 2011 - Present
Firstsource Solutions Limited May 2010 - August 2011
Firstsource Solutions Limited May 2010 - August 2011
Skills
Customer Service, Technical Recruiting, C, C++, HTML
Education
Bharathidasan University 2012 — 2014
Master of Computer Applications (MCA), Computer Science
Bharathidasan University 2010 — 2012
BCA, Computer Aplication
Srinivasa Polytechnic College 2007 — 2010
DIT, Information Technology
247 Headhunting January 2011 - Present
VDART, INC March 2010 - December 2010
Swastik Solutions - An HR and Management Consulting Firm April 2009 - February 2010
Firstsource Solutions Limited April 2008 - March 2009
TCS February 2007 - January 2008
Education
Chicago State University 2010 — 2012
MBA, HRM
Indian Institute of Technology, Madras 2005 — 2008
B.S.C, Maths
Tour East Holidays June 2015 - Present
RMP Athletic Locker Ltd. June 2012 - June 2015
Towers Watson April 2012 - May 2012
POS Company September 2011 - April 2012
AECOM January 2011 - May 2011
Firstsource Solutions Limited November 2009 - January 2011
Asian Hospital and Medical Center September 2008 - November 2009
Jardine Matheson Group - Jardine Distribution Inc. November 2007 - August 2008
Skills
ACIS Avaya..., A+ Hardware Software..., Managing and..., CCNA 1 Case Study –..., CCNA 2 Case Study –..., CCNA 3 Case Study –..., CCNA 4 Case Study – Wan..., MCITP Windows 7, MCITP Server..., MCITP Active Directory, MCITP Network..., Active Directory, Switches, Cisco Technologies, Troubleshooting, Microsoft Certified..., Technical Support, Windows Server, Software Documentation, Microsoft Exchange
Education
Learning Tree International Inc. 2014 — 2014
Windows Server 2012 Administration
Learning Tree International Inc. 2013 — 2013
Windows 8 Managing and Deployment
George Brown College 2011 — 2012
Network Specialist Certification, MCITP and MCTS
Mapua Institute of Technology 2004 — 2008
BS Information Technology, data communications, network and CCNA
TekSystems Personnel July 2014 - Present
Delaware North Companies April 2012 - May 2014
Firstsource Solutions Limited November 2007 - May 2012
Adelphia Communications April 2002 - June 2006
Skills
Cisco Technologies, Active Directory, Citrix, Information Technology, Troubleshooting, Technical Support, Servers, Group Policy, Computer Hardware, WAN, Help Desk Support, Software Installation, Access, Networking
Education
Erie Community College 2007 — 2009
Associates Degree in Business Administration, Business Administration
University at Buffalo 1998 — 2000
Business Administration, Business Administration
Own July 2006 - Present
Time Warner Cable June 2014 - May 2015
Firstsource Solutions Limited May 2013 - June 2014
PROFITsystems, Inc. May 2012 - November 2012
Shannon Buckley Inc. July 2006 - June 2012
AdvancedLiving.com 2009 - 2010
VSM Inc January 2008 - October 2008
Skills
Team Leadership, Blogging, Social Media Marketing, Web Design, Entrepreneurship, Training, Marketing, Strategic Planning, Selling, Coaching, Online Marketing, Start-ups, Retail, Business Strategy, Marketing Strategy, Sales
Education
Metropolitan State University of Denver 2014 — 2016
Speech Language Pathology Assistant, Speech-Language Pathology Assistant, B
Metropolitan State College of Denver 2002 — 2005
Bachelor of Arts, Behavior science- focus in Sociology
Eaglecrest High school 1996 — 2000
General Diploma
Freelance October 2011 - Present
The Sign Shop June 2011 - August 2014
Firstsource Solutions Limited May 2011 - July 2011
Freelance- MS Research Project January 2011 - April 2011
Lunar Cow Design December 2010 - March 2011
Hofbräuhaus Pittsburgh January 2008 - August 2010
The Allegheny Front -- WYEP FM April 2010 - July 2010
Education
Kent State University 2014 — 2017
Master of Fine Arts (M.F.A.), Visual Communication Design
Art Institute of Pittsburgh 2005 — 2010
Bachelor of Science in Advertising, Associate of Science in Graphic Design
Connolly, LLC October 2012 - Present
Firstsource Solutions Limited April 2012 - October 2012
UPS August 2005 - August 2010
Skills
Insurance, Contract Management, Claim, Auditing, Financial Analysis, Internal Audit, Operations Management, People Management, Microsoft Office, Public Speaking, Workplace Safety, Data Analysis, Interpersonal..., Access, Customer Service, Leadership, Analysis, Microsoft Excel, Business Analysis, Process Improvement
Education
Jefferson Community College 2013 — 2015
Communications and Spanish
Deloitte Consulting July 2011 - Present
IBM June 2006 - July 2011
Firstsource Solutions Limited 2004 - June 2006
Syntel Inc. 2003 - 2004
Infosys Technologies 1998 - 2003
Accenture 1994 - 1998
Skills
Global Delivery, Strategy, Management Consulting, Outsourcing, Selling, Leadership, Professional Services, Consulting, P&L Management, Process Consulting, Business Transformation, Team Management, BPO, Pre-sales, Offshoring, IT Strategy, Sales, Management, IT Outsourcing
Education
Indian Institute of Management, Ahmedabad 1991 — 1993
Master of Business Administration (MBA)
St. Stephen's College 1988 — 1991
BA (Hons), Economics
Delhi Public School, R K Puram 1986 — 1988
12th
Firstsource Solutions Limited May 2015 - June 2015
Symantec Corp. March 1997 - October 2014
Skills
Security, Technical Support, Enterprise Software, Management, Virtualization, Cloud Computing, Troubleshooting, Network Security, High Availability, Disaster Recovery, Leadership, Data Center, Firewalls, VMware ESX, SaaS, Pre-sales, Windows Server, TCP/IP, Servers, Solaris, Salesforce.com, Networking, Antivirus, VMware, SAN, Software Documentation, Team Leadership, Quality Management, Teamwork, Information Technology, Business Strategy, Team Motivation, Business Process, Information Security, Team Building, Project Management, Reporting & Analysis, Collaborative Problem...
Education
Lane Community College 1996 — 1997
Unfinished, Leadership 2000 series; Computer Technologies
Lane Community College 1996 — 1997
Unfinished, Customer Service Management
MedAssist, a Firstsource company August 2013 - Present
Firstsource Solutions Limited March 2012 - Present
Firstsource, LLC December 2008 - Present
Holiday Inn June 2008 - November 2008
Hampton Inn September 2001 - May 2008
OK Industries Corporate Headquarters September 1999 - September 2002
Skills
Restaurants, Hotels, Front Office, Hospitality Management, Hospitality, Data Entry, Customer Service, Inventory Management, Benefits Administration, Human Resources, Employee Relations, Spreadsheets, Payroll, Customer Satisfaction, Outlook, Accounts Payable, Time Management, Purchasing, Accounts Receivable, Training, Hiring, Account Management
Education
Arkansas State University 2009 — 2013
M.S. Health Sciences, Health Care Management
Arkansas State University 2008 — 2009
B.S, Psychology
University of Arkansas at Fort Smith 2004 — 2008
Associates, General Studies
Well Care Health Care June 2015 - Present
Firstsource Solutions Limited January 2014 - June 2015
University of Louisville Healthcare 2013 - March 2014
Time Warner Cable Business Class January 2010 - October 2013
Brown-Forman January 2008 - June 2009
Charter Communications October 2000 - November 2008
CompUSA February 1999 - June 2005
TEKsystems May 1997 - February 1999
UPS Supply Chain Solutions April 1991 - May 1997
Skills
Cisco Technologies, VoIP, Routers, Active Directory, Switches, Microsoft Servers, Cisco Wireless, Group Policy, OSPF, CCNA, WAN, IP, Network Architecture, Microsoft Exchange, Telecommunications, Troubleshooting, LAN-WAN, Network Engineering, Network Security, Network Administration, Windows Server, Firewalls, VMware, Telephony, VPN, Disaster Recovery, Technical Support, Network Design, MPLS, Data Center, Wireless Networking, Cisco Nexus, Virtualization, DNS, Call Centers, Security, Servers, CCNP, XP, Cisco IOS, System Deployment, Computer Hardware, Routing, Windows 7, TCP/IP, Cloud Computing, Citrix, Cabling, Windows XP
Education
ITT Technical Institute-Louisville 2000 — 2004
Bachelor’s Degree, Information Technology
Sullivan University 1995 — 1997
Cisco Certification, Cisco Certification, A
Brown Mackie College-Louisville 1987 — 1991
Bachelor’s Degree, Information Technology, Electronics and Communications Engineering, A
USAA October 2014 - Present
UnitedHealthcare March 2013 - August 2014
Firstsource Solutions Limited October 2008 - March 2013
Citi October 2007 - October 2008
Wells Fargo May 2007 - October 2007
JP Morgan Chase July 2002 - May 2007
Fleet Credit Card Services October 1997 - May 2002
Sears Credit June 1985 - September 1997
Skills
Sla, Credit Cards, Loans, Mortgage Lending, Training, Integration, Forecasting, Auditing, Credit, Business Analysis
Education
Ashford University 2015 — 2017
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Boise State University 1985 — 1988
HCL Technologies June 2013 - June 2014
HCL Technologies March 2007 - March 2012
Firstsource Solutions Limited August 2005 - February 2007
Integreon Managed Solutions October 2004 - September 2005
Skills
XML, Business Analysis, C#, Visual Basic, Software Project..., Team Management, PMO Services, Technical Implementation, Technical Consultation, SDLC, Professional Services, Continuous Improvement, Continuous Delivery, Software Installation, Oracle SQL, Oracle Enterprise..., Microsoft SQL Server, SQL*Plus, Business Requirements, SOA, User Acceptance Testing, Solution Architecture, Testing, Test Planning, Requirements Gathering
Education
Anna University 2002 — 2004
MSc, Information Technology
University of Madras 1999 — 2002
BCA, Computer Applications
Bank of America February 2011 - Present
WellPoint December 2007 - January 2011
ICICI Bank July 2005 - July 2007
Firstsource Solutions Limited June 2002 - June 2005
RGN Price & Co November 2001 - May 2002
Enron July 2000 - July 2001
Education
The Institute of Chartered Accountants of India 1999 — 2002
C.A., Chartered Accountant
University of Mumbai 1995 — 2000
Bachelor of Commerce, Accounting, Economics, Commerce
Atomic Energy Central School
Firstsource Solutions Limited August 2013 - August 2015
Hinduja Global Solutions Inc., August 2011 - August 2013
Butterfield Fulcrum June 2009 - August 2011
Kingfisher Airlines July 2007 - June 2009
Naukri.com September 2005 - June 2007
Skills
Financial Analysis,..., Team Management, Management, Financial Analysis, Analysis, Business Analysis, Competitive Analysis, Business Strategy, MIS, Strategy, Finance, Business Planning, Pricing
Education
Alliance Business Academy 2004 — 2006
Post Graduate Diploma in Business Management, Marketing
Nagpur University 1998 — 2002
Bachelor of Engineering, Electrical
Firstsource Solutions Limited June 2014 - Present
PrideStaff February 2014 - May 2014
Hyundai of Louisville,KY January 2012 - January 2014
Universal Healthcare October 2008 - November 2011
Skills
Customer Service, Phone Etiquette, Multi-line Phone, Microsoft Word, Close Attention to..., Time & Attendance, Scanners, RightFax, 10 Key, Keyboards, Data Entry, Claims Handling, Claims Resolution, Customer Retention, Quality Assurance, Insurance, Referrals, Flexible Schedule, Appointment Scheduling, Account Reconciliation, Receptionist Duties, Billing Process
Education
Allied American University 2015 — 2016
Medical Insurance Coding Specialist/Coder
Spencerian College
Colorado Springs Utilities May 2014 - Present
Firstsource Solutions Limited December 2012 - May 2014
Firstsource 2008 - 2012
Barclays Bank 2007 - 2008
Skills
Call Centers, BPO, Performance Management, Customer Satisfaction, Workforce Management, Service Delivery, Outsourcing, Customer Experience, Contact Centers, Quality Assurance, Team Management, Vendor Management, Six Sigma, Sla, Process Improvement, Operations Management, Transition Management, Business Process..., CRM, Telecommunications, Management, Soft Skills, Change Management, MIS, Operational Excellence, Process Management, Business Transformation, Employee Engagement, Business Analysis, Process Excellence, Stakeholder Management, Business Process Mapping
Education
American Public University 2014 — 2017
Bachelor's degree, Crisis/Emergency/Disaster Management, 3.95
American Public University System 2014 — 2015
Associate of Science (A.S.), Fire Science/Fire-fighting, 3.95
Villanova University 2014 — 2014
Six Sigma Black Belt Certification
Firstsource 2012 — 2012
Six Sigma Green Belt Certification, LEAN
Everest University-Tampa 2005 — 2007
Associate of Science (A.S.), Accounting
Deutsche Bank April 2014 - September 2015
HDFC Bank July 2013 - February 2014
Citibank September 2007 - February 2013
Firstsource Solutions Limited October 2004 - February 2007
Skills
Sales,Business..., Business Development, Banking, Relationship Management, Cross Selling, Channel Partners, Sales, Customer Service, Commercial Banking, Mutual Funds, Sourcing, Retail Banking, Team Management, Insurance, BPO, Management, Credit, Financial Services, Business Analysis
Education
Bangalore University 2001 — 2004
Bachelor of Business Management, Marketing/Marketing Management, General
Sikkim Manipal University of Health, Medical and Technological Sciences
MBA, Finance, General
St. Elizabeth Healthcare July 2013 - Present
Firstsource Solutions Limited August 2011 - July 2013
OhioHealth 2004 - 2011
Mount Carmel Health System September 1997 - August 2004
Skills
Healthcare Management, Hospitals, Healthcare, Revenue Cycle, Healthcare Information..., EMR, Healthcare Consulting, Managed Care, HIPAA, EHR, Revenue Cycle Management, Medicaid, Medicare, Physicians, Healthcare Industry
Education
Mount Vernon Nazarene University 2000 — 2002
Bachelor of Arts (BA), Business Administration and Management, General
A February 2015 - Present
Firstsource Solutions Limited November 2012 - April 2014
Firstsource Solutions, USA April 2011 - December 2011
Firstsource Solutions Limited December 2010 - April 2011
Freelance November 2009 - March 2011
Skills
Microsoft Office, Management, Operations Management, Organizational..., Process Improvement, CRM, Customer Service, Leadership Development, Employee Benefits, Attrition Reduction, Vendor Management, Training, Team Building, Account Management, Sales, Project Management, Public Speaking
Education
Immaculata University 2004 — 2007
BA, Organizational Dynamics
University Heights High School
KLM Knowledge Solutions 2013 - Present
Firstsource Solutions Limited 2004 - 2012
Skills
GoLive, EHR, CPOE, Cerner, Employee Training, Training, Transition Management, Process Excellence, Service Delivery, BPO, Go Live Support, Offshoring, Outsourcing, Workforce Management, Vendor Management, eMAR, MIS, Team Management, Call Centers, Healthcare Information..., Process Management, CRM, Consulting, Performance Management, Process Improvement, Contact Centers, Change Management, Management, Hospitals, Temporary Placement, Performance Improvement, Customer Experience, Quality Assurance, Soft Skills, Integration, MedHost, Healthcare Information...
Education
SUNY Fredonia
Bachelor of Science (BS), Management Information Systems, General
Jamestown Community College
Associate of Science (A.S.), Mathematics and Computer Science
Sintel Group Inc January 2013 - Present
OCIS July 2011 - December 2012
OCIS 2006 - July 2011
The Fulfillment Place 2003 - 2005
Kronos Connect 2002 - 2003
Asia IT Services 2001 - 2002
Firstsource Solutions Limited 2000 - 2001
Xerox 2000 - 2000
APAC Customer Services 1998 - 2000
US Army 1994 - 1998
Skills
Contact Centers, Operations Management, Organisational..., Six Sigma, Team Mentoring, P&L Responsibility, Project Management, Outsourcing, BPO, Call Center, Workforce Management, Government Contracting, Client Relations Skills, Business Development, Telecommunications, Management, Call Centers, Customer Satisfaction, Strategy, Program Management, Customer Service, Leadership, Inbound Marketing, P&L Management, Team Building, CRM, Training, Start-ups, Analytics, Strategic Planning, Business Process..., Vendor Management, Business Process, Process Improvement, Sales, Team Management, Customer Experience, Performance Management, Team Leadership, Change Management, Business Analysis
Education
Mary Carroll High School 1989 — 1993
Texas A&M University-Corpus Christi
Applied Mathematics
Defense Language Institute 1995 — 1995
Spanish Level 1, Latin American and Caribbean Studies
Electronic Warfare Cryptologic School 1995 — 1995
Basic Cryptologic Linguist Course
Mindtree September 2013 - Present
Infosys Technologies Ltd May 2010 - August 2013
Firstsource Solutions Limited March 2002 - May 2010
Lason June 2001 - March 2002
Skills
SharePoint Server, SharePoint Designer, Office 365, Windows Azure, Yammer, Office Apps, Solution Architecture, .NET, Software Development, SharePoint, Web Services
Education
Indira Gandhi National Open University 2003 — 2009
Master's Degree, Marketing Management, A
Bharathiar University 1997 — 2001
BE, ECE
Firstsource Group USA September 2014 - Present
Firstsource Solutions Limited January 2012 - August 2014
Firstsource Solutions Limited July 2010 - December 2011
Skills
Business Analysis, Vendor Management, Team Management, Management, MIS, Business Development, Business Strategy, Performance Management
Education
Symbiosis institute of Management Studies 2007 — 2009
MBA, Finance - Operations
Visvesvaraya Technological University 2002 — 2006
BE, Computer Science
Kendriya Vidyalaya 1990 — 2002
HSC, PCM
stellar restaurant solutions June 2013 - Present
Costumed Heroes August 2002 - November 2014
Current USA, Inc. August 2011 - January 2012
Falcon Liquor Outlet July 2011 - August 2011
PRC, LLC October 2009 - April 2010
Firstsource Solutions Limited August 2009 - October 2009
Comcast June 2008 - July 2008
Circuit City June 2007 - June 2008
Education
Intellitec Medical Institute 2010 — 2011
Associates of Occupational Science, Massage Therapy, 2.74
GLG (Gerson Lehrman Group) March 2015 - Present
Kalai Services May 2013 - February 2015
Firstsource Solutions Limited April 2011 - May 2013
Firstsource Solutions Limited May 2008 - April 2011
Sutherland Insights August 2006 - May 2008
GE Capital May 2003 - August 2006
BPL Mobile August 2000 - May 2003
Sai Service Station limited 1997 - 2000
Skills
Sales, Time Management, BPO, Vendor Management, Team Management, Operations Management, Six Sigma, Telecommunications, Performance Management, Service Delivery, Management, Business Development, Call Centers, MIS, Business Analysis, Recruiting, Start-ups, Offshoring, Team Leadership, Leadership Development, Talent Acquisition, Leadership, Transition Management, Customer Satisfaction, Business Transformation, Sla, Training, Process Improvement, Employee Engagement, Team Building, Customer Experience, CRM, Outsourcing, Operational Excellence, Pre-sales, Business Process..., Business Process, Strategy, Project Planning, Customer Retention, Consulting, People Management, Business Strategy
Education
University of Pune 1997 — 2000
MMS, Finance & Marketing
Indian Law Society 1994 — 1997
LL.B, Tax & Trust
Institute of Cost and Works Accountants of India - ICWAI 1993 — 1995
Inter CWA, Costing
University of Calicut 1989 — 1992
B'com, Accounts & Costing
University of Kerala 1987 — 1989
High School, commerce & accounts
New Indian School, Kuwait 1977 — 1987
schooling from 1st to 10th, CBSE
Racine county workforce development center August 2013 - September 2014
Firstsource Solutions Limited May 2011 - November 2013
Security Finance January 2008 - January 2010
Skills
Finance, Financial Analysis, Insurance, Banking, Call Centers, Risk Management, Process Improvement, Management, Financial Modeling, Credit, Business Analysis, Analysis, Portfolio Management, Strategic Financial..., Financial Services, Team Management, Leadership
Education
Bradford High school 2001 — 2005
High School
Gateway Technical College
Associate's Degree, Registered Nursing/Registered Nurse
County of Summit Developmental Disabilities Board April 2014 - Present
Advocacy and Protective Services, Inc August 2013 - Present
Firstsource Solutions Limited June 2010 - May 2011
Stark State College of Technology December 2008 - June 2010
Coleman Professional Services January 2008 - December 2008
Hattie Larlham March 2006 - January 2008
Hartville Residential Services June 2005 - March 2006
Stark County Department of Job and Family Services July 2000 - February 2005
Skills
Event Planning, Social Services, Mental Health Counseling, Mental Health, Grant Writing, Therapists, Adolescents, Treatment
Education
Kent State University 2011 — 2014
Masters of Education, Vocational Rehabilitation Counseling/Counselor, 4.0
Kent State University 1990 — 1995
BA, Socioloty, Psychology, Women's Studies
Lake High School
Katten Muchin Rosenman LLP August 2015 - Present
TransUnion July 2012 - July 2015
Firstsource Group USA Inc February 2008 - July 2012
Firstsource Solutions Limited May 2003 - January 2008
Firstsource Solutions Limited November 2000 - April 2003
DSS Mobile Communications Ltd November 1995 - November 2000
Arya Communications and Electronics Services Ltd November 1994 - November 1995
Skills
Firewalls, Routers, Penetration Testing, Telecom Infrastructure, Network Security, Data Center, IDS/IPS, Vulnerability Management, HoneyPot, Business Continuity, ISO 27001, GLBA, PCI DSS, Information Security..., HIPAA, ISO 20000, SAS70, Risk Assessment, Compliance, Security Management, IT Operations, Risk Mitigation, CISSP, IT Audit, IT Service Management, Vulnerability Assessment, Disaster Recovery, Security Audits, SOX, Service Delivery, Risk Management, Computer Security, Security, Governance, ITIL
Education
Andhra University
M.Sc (Tech), Electronics
Andhra Loyola College
B.Sc., Physics
Thermo Fisher Scientific (Life Technologies) November 2013 - Present
Life Technologies September 2011 - June 2013
Firstsource Solutions Limited 2013 - 2013
Tops Markets August 2004 - December 2012
Triple-Track October 2010 - December 2010
Bath & Body Works October 2008 - February 2009
Tops Markets September 2004 - August 2008
Skills
Human Resources, Customer Service, Process Improvement, PowerPoint, Management, Microsoft Office, Microsoft Excel, Customer Satisfaction, Leadership, Team Building, Call Centers, Training, Sales, SAP, Biotechnology, Life Sciences, Microsoft Word
Education
Bryant & Stratton College
Associates Degree, Human Resource Specialist
Dan Young GM Center December 2014 - Present
Firstsource Solutions Limited December 2011 - March 2015
H.E. Mcgonigal December 2010 - December 2011
Big Lots 2000 - 2009
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing, Team Building, Customer Satisfaction, Team Leadership, Leadership, Inventory Management, Customer Retention, Training
Education
Indiana Wesleyan University 2012 — 2014
BS, Management
Indiana Wesleyan University 2010 — 2012
Associate of Science (AS), Business Administration
Firstsource Solutions Limited June 2012 - Present
Firstsource Solutions Limited July 2005 - July 2009
Jewish Hospital & St. Mary's HealthCare June 2004 - July 2005
Anthem October 1999 - June 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Photoshop
Education
Indiana University-Southeast 2010 — 2013
Clinical Psychology
Ivy Tech Community College 2007 — 2010
Associate's degree, Psychology
Firstsource Solutions Limited May 2014 - Present
ACCENT Marketing March 2008 - April 2014
Hitachi Cable Automotive Products USA January 2007 - April 2009
Skills
Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Process Improvement, Customer Service, Performance Management, Forecasting, Call Center Development, Training, Operations Management, Management, IEX, Coaching, Leadership, Workforce Planning, Team Building, Employee Engagement, Analytics, Team Leadership, Time Management, Cross-functional Team..., Retail, Program Management, Payroll, Leadership Development, New Hire Orientations, Strategic Planning, Outlook, PowerPoint, Conflict Resolution, Microsoft Excel, Microsoft Word, Microsoft Office, Sales, ACD, Outsourcing, IVR, Customer Experience, Strategy, Employee Training, Employee Relations, Analysis, Human Resources, Recruiting, Vendor Management, Account Management
Education
Indiana University-Southeast 1999 — 2000
none, english and math
Xyant Technology September 2014 - Present
VEL MICRO SYSTEMS PVT LTD January 2012 - August 2014
247 Headhunting February 2011 - January 2012
Firstsource Solutions Limited November 2008 - December 2010
Skills
Internet Recruiting, Recruiting, Interviews, RPO, Sourcing, IT Recruitment, Leadership, HR Consulting, Contract Recruitment, Benefits Negotiation, Call Centers, Resume, HR Policies, Screening, Training, CRM, Time Management, Management, Hiring, Software Documentation, Vendor Management, Technical Recruiting, Customer Service, Screening Resumes, Talent Acquisition, Executive Search, Staffing Services, Staff Augmentation, Negotiation, Recruitments, Temporary Placement
Education
Anna University 2003 — 2007
BE, Computer Science
DPM Hr Sec School
Bio- Maths
Vishnu Lakshmi Matric> Higher Sec School Dharapuram
Paramount equity August 2015 - Present
Bank of America November 2014 - May 2015
Academy Mortgage Corporation March 2013 - April 2014
Firstsource Solutions Limited February 2012 - February 2013
Forever 21 January 2011 - October 2011
BCBG Max Azria January 2011 - May 2011
Holy Names 2009 - 2011
Skills
Leadership, Integrity, Diligent, Personal Finance, Program Management, Time Management, Flexible personality, Strong work ethic, Positive attitude, Teamwork, Analytical Skills, Goal Oriented, Social Skills, Business, Adaptation, Healthcare, Campaigns, Result Oriented, Feedback, Medicaid, Helping Clients Succeed, Inspiration, Software, FHA, conventional loans, USDA loans, Long-term Customer..., Customer Satisfaction, Strongly self-motivated, Goal-oriented..., Build Strong..., Great communications..., Great Motivator, Mortgage Servicing, Government Loans, Sales, Exceeding Customer..., Building Clientele, respectful, Success Driven, Challenge Driven, Enjoy Challenges, Love to Learn, Positive Can-do Attitude, Real Estate Transactions, Transcation coordination, Fashion Buying, Styling, Mortgage Lending, Loans
Education
Holy Names University 2015 — 2017
Master's degree, Finance and Financial Management Services
Holy Names University 2009 — 2011
Business Management, Business Administration and Management, General
Yuba College 2005 — 2009
Associates Degree, General Education
The Home Depot Canada December 2012 - Present
The Home Depot July 2012 - November 2012
Algonquin College January 2012 - January 2012
Firstsource Solutions Limited January 2010 - August 2011
Skills
Operations Management
Education
Algonquin College of Applied Arts and Technology 2011 — 2012
University of Mumbai 2005 — 2009
Bachelor of Commerce, Finance & Taxation
VisionIT Services,USA Inc June 2012 - Present
Spectrum Logix August 2011 - May 2012
Infotech Spectrum Inc, July 2010 - August 2011
Firstsource Solutions Limited November 2007 - June 2010
Skills
Benefits Negotiation, Screening, Internet Recruiting, Technical Recruiting, Talent Acquisition, Sourcing, Recruiting, Temporary Placement, Interviews, Contract Recruitment, Screening Resumes, Staff Augmentation, Staffing Services, Applicant Tracking..., IT Recruitment, Permanent Placement, Executive Search, Vendor Management, E-recruitment, College Recruiting, Recruitments, Talent Management, Resource Management
Education
Acharya Nagarjuna Vishwavidhyalayamu
Bachelor's Degree, Physics, A
Zien Services November 2011 - Present
Firstsource Solutions Limited April 2008 - November 2011
Skills
Customer Satisfaction, Marketing
Education
Lakeland College 1993 — 1995
Broadcast Journalism
Firstsource Solutions Limited June 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C, Windows, Matlab, Event Planning, AutoCAD, Time Management
Education
Missouri Southern State University 2011 — 2013
BSBA, Business, Management, Marketing, and Related Support Services
Progressive Insurance December 2014 - Present
Firstsource Solutions Limited January 2013 - April 2014
Firstsource Solutions Limited July 2012 - January 2013
FIRSTSOURCE GROUP USA INC January 2009 - July 2012
NORTH HOLLYWOOD ADHC July 2007 - July 2008
The Home Depot September 2007 - February 2008
Skills
GREAT AT UNDERSTANDING..., Call Centers, Leadership, Customer Service, Sales, Coaching, Customer Satisfaction, Customer Experience, Vendor Management, Team Management, CRM, Performance Management, Customer Retention, Training, Recruiting, Interviews, Management, Data Entry, Team Leadership
Education
California State University-Los Angeles 2005 — 2007
Bachelor of Arts (B.A.), Psychology
East Los Angeles College 2000 — 2004
Associate of Arts (A.A.), Liberal Arts
Firstsource Solutions Limited January 2013 - Present
Firstsource Solutions Limited January 2013 - October 2014
AgroFresh May 2008 - November 2012
Shorenstein Realty Services March 2000 - June 2001
Shorenstein Realty Services April 1998 - March 2000
Skills
Gas Chromatography, Titration, Program Management, Personnel Management, Experimental Design, Project Management, Accounts Payable, Purchase Management, Policy Writing, Evaluation, Presentation Development, Presentation Coaching, Desktop Publishing, Meeting Planning, Leading Meetings, Laboratory
Education
Coe College 2001 — 2003
Bachelor of Arts (B.A.), Biology/Biological Sciences, General
San Francisco State University 1988 — 1990
Marine Biology
Firstsource Solutions Limited April 2010 - August 2013
Education
Coker College 2002 — 2004
Bachelor of Science (BS), Business Administration and Management, General
ATHENA Consulting/ maryland State Pd January 2014 - Present
Express Fashions, LLC. October 2007 - Present
Firstsource Solutions Limited November 2012 - August 2013
Time Warner Cable November 2011 - August 2012
Current USA, Inc. October 2011 - March 2012
Skills
Customer Service, Sales, Retail, Visual Merchandising, Retail Sales, Time Management, Store Management, Loss Prevention, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Experience, Marketing, Data Entry, Cashiering, Outlook, Teamwork, Fashion, Telephone Skills, Team Leadership, Store Operations, Inventory Control, Team Building, Cold Calling, Call Centers
Education
Pikes Peak Community College 1995 — 2011
AS, pyschology
College of Southern Maryland
General Studies
College of Southern Maryland
Firstsource Solutions Limited January 2010 - Present
Education
Jefferson Community College 2004 — 2006
Mass Communication/Media Studies
World Harvest Bible College 2001 — 2001
Music
EDMC Associate Dean of Academic AffairsEDMCMarch 2011 - Present
Firstsource Solutions Limited March 2010 - March 2011
Community Heart and Vascular Physicians 2010 - 2011
Universal Hospital Services 2007 - 2010
Skills
Campus, Curriculum Development, Staff Development, Higher Education, Hospitals, Admissions, Career Counseling, Adult Education, Student Affairs
Education
Argosy University Phoenix 2012 — 2014
Master of Science (MS), Healthcare Management, 4.0
Capella University 2009 — 2012
Bachelor of Science (BS), Management and Leadership, 3.9
Sinclair Community College 1997 — 1999
Associate of Science (A.S.), Medical/Clinical Assistant
Teach For America June 2014 - Present
Johnson Controls June 2013 - May 2014
Firstsource Solutions Limited January 2012 - May 2013
Fidelity National Information Services May 2012 - August 2012
Asociacion de Universidades Confiadas a la Compania de Jesus en America Latina October 2011 - May 2012
Marquette University August 2010 - May 2012
Skills
Business Performance..., Analytics, Facilitation, Leadership Development, Statistical Reporting, Sales Operations
Education
Marquette University 2010 — 2014
Bachelors of Arts & Sciences, Economics, International Affairs
King's College London, U. of London 2012 — 2013
Study Abroad Student, Economics and International Relations
Universidad Nacional de Córdoba 2011 — 2011
Summer Study Abroad Student, Spanish Language and Literature
Firstsource Solutions Limited November 2014 - January 2015
Lowe's Companies, Inc. October 2013 - October 2014
Walmart August 2010 - April 2013
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Cashiering, Microsoft Excel, Time Management, Customer Satisfaction, Data Entry, Teamwork
Education
Jefferson Community College 2011 — 2016
Outback Steakhouse June 2014 - Present
McDonalds Restaruants September 2003 - January 2013
Firstsource Solutions Limited January 2008 - December 2008
Skills
Customer Service, Restaurants, Food & Beverage, Food, Time Management, Cooking, Inventory Management, Food Safety
Education
Columbia-Greene Community College 2009 — 2012
Associate's Degree, Individual Studies
Saugerties High School 2001 — 2005
Firstsource Solutions Limited June 2014 - Present
INETICO, Inc. August 2012 - May 2013
EthiCare Advisors, Inc. January 2012 - December 2012
Viant June 2006 - December 2010
Trustmark Companies February 2005 - June 2006
First Health June 2004 - February 2005
HealthPlan Services February 1998 - June 2004
Skills
Account Management, Sales, Insurance, Health Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Salesforce.com, Program Management, Managed Care, PPO, Leadership, Sales Process, Process Improvement, Team Building, Employee Benefits, Management, Strategic Planning, Healthcare, Medicare, HIPAA, Training, Claim, Vendor Management
Education
Hennepin Technical College 1986 — 1988
Associate's degree, Business Administration and Management, General
Herzog University
Firstsource Solutions Limited July 2006 - July 2011
Skills
CPT, Medical Billing, ICD-9, HCPCS, Medical Terminology, ICD-10, HIPAA, Claim, Customer Service, Healthcare
Education
Daymar College-Chillicothe 2012 — 2014
Associate of Science (A.S.), Medical Billing and Coding, 4.0