Sykes Company
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Employees
Employee
Years
Job
Industry
Stacy Kowalski Stacy Kowalski's Sykes Experience 2013 - Present
Job Cust Service Rep at Alpine Access
Industry Outsourcing/Offshoring
Experience
Alpine Access October 2013 - Present
Sykes 2013 - Present
Dysart Unified School District December 2007 - May 2009
Glendale Elementary School District December 2000 - May 2007
Skills
Call Centers, Customer Experience, Workforce Management, BPO, Customer Satisfaction, Customer Service, Contact Centers, Training, Technical Support, Customer Retention
Education
Arizona State University 1998 — 2000
Bachelor of Science (BS), Special Education and Teaching
Alpine Access October 2013 - Present
Sykes 2013 - Present
Dysart Unified School District December 2007 - May 2009
Glendale Elementary School District December 2000 - May 2007
Skills
Call Centers, Customer Experience, Workforce Management, BPO, Customer Satisfaction, Customer Service, Contact Centers, Training, Technical Support, Customer Retention
Education
Arizona State University 1998 — 2000
Bachelor of Science (BS), Special Education and Teaching
Eric Jerez Eric Jerez's Sykes Experience December 2004 - March 2005
Job Technical Account Manager at Dell
Industry Information Technology and Services
Experience
Dell November 2014 - Present
Convergys May 2013 - Present
Stream Global Services April 2012 - April 2013
Escuela Americana July 2012 - December 2012
Stream Global Services December 2011 - April 2012
Stream Global Services October 2008 - December 2011
Dell March 2007 - October 2008
Dell December 2006 - March 2007
Dell March 2005 - December 2006
Sykes December 2004 - March 2005
Skills
BPO, Call Center, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Outsourcing, CRM, Team Management, Service Delivery
Education
Universidad 'Francisco Gavidia' 2000 — 2007
Bachelor of Science in Systems Engineering
Dell November 2014 - Present
Convergys May 2013 - Present
Stream Global Services April 2012 - April 2013
Escuela Americana July 2012 - December 2012
Stream Global Services December 2011 - April 2012
Stream Global Services October 2008 - December 2011
Dell March 2007 - October 2008
Dell December 2006 - March 2007
Dell March 2005 - December 2006
Sykes December 2004 - March 2005
Skills
BPO, Call Center, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Outsourcing, CRM, Team Management, Service Delivery
Education
Universidad 'Francisco Gavidia' 2000 — 2007
Bachelor of Science in Systems Engineering
jonathan gandu jonathan gandu's Sykes Experience October 2006 - January 2007
Job French Canadian Coordinator at ADT Inc
Industry Business Supplies and Equipment
Experience
ADT February 2012 - Present
EMI Music / Sound of Art May 2011 - January 2013
Side 3 Studios July 2009 - June 2012
Side 3 Studios May 2009 - January 2011
DIRECTV September 2008 - May 2009
Sykes October 2006 - January 2007
Skills
Recording, Music, Pro Tools, Television, Audio Engineering, Music Publishing, Video Production, Audio Post Production, Sound Editing, Voice Over, Video Editing, Entertainment, Record Labels, Live Sound, Live Events, Music Industry, Producing, Composition, Mastering, Original Music, Social Networking, Studio Recording, Audio Editing, Band, Songwriting, Post Production, Translation, Business Strategy, Marketing Strategy, Bilingual, Business Development, Program Development, Fluent French, Project Coordination, Digital Marketing, Strategic Leadership, A, Customer Service, French, Structured Finance, Sound
Education
Art Institute of Atlanta 2011 — 2013
Bachelor's degree, Audio Production
Northeastern Junior College 2005 — 2007
Associate's degree, International Business
Community College of Aurora
ADT February 2012 - Present
EMI Music / Sound of Art May 2011 - January 2013
Side 3 Studios July 2009 - June 2012
Side 3 Studios May 2009 - January 2011
DIRECTV September 2008 - May 2009
Sykes October 2006 - January 2007
Skills
Recording, Music, Pro Tools, Television, Audio Engineering, Music Publishing, Video Production, Audio Post Production, Sound Editing, Voice Over, Video Editing, Entertainment, Record Labels, Live Sound, Live Events, Music Industry, Producing, Composition, Mastering, Original Music, Social Networking, Studio Recording, Audio Editing, Band, Songwriting, Post Production, Translation, Business Strategy, Marketing Strategy, Bilingual, Business Development, Program Development, Fluent French, Project Coordination, Digital Marketing, Strategic Leadership, A, Customer Service, French, Structured Finance, Sound
Education
Art Institute of Atlanta 2011 — 2013
Bachelor's degree, Audio Production
Northeastern Junior College 2005 — 2007
Associate's degree, International Business
Community College of Aurora
Jielin Wang Jielin Wang's Sykes Experience February 2014 - August 2014
Job Candidate at University of Denver
Industry Information Technology and Services
Experience
Sykes February 2014 - August 2014
Skills
SQL, Business Intelligence, Data Analysis, Microsoft SQL Server, Teamwork, Data Warehousing, Excel VBA, Java, Python, Business Statistics
Education
University of Denver 2012 — 2014
Hunan Normal University 2008 — 2012
BS, Economics
Sykes February 2014 - August 2014
Skills
SQL, Business Intelligence, Data Analysis, Microsoft SQL Server, Teamwork, Data Warehousing, Excel VBA, Java, Python, Business Statistics
Education
University of Denver 2012 — 2014
Hunan Normal University 2008 — 2012
BS, Economics
Rosalie Ford Rosalie Ford's Sykes Experience October 2000 - October 2001
Job Medical Record Assistant
Industry Hospital & Health Care
Experience
Windsor El Camino Care Center October 2013 - Present
Plum Healthcare September 2012 - Present
Windsor El camino Care Center June 2012 - Present
Plum Healthcare Group, LLC 2012 - 2015
jcpenney October 2008 - December 2011
Dr. Scott Logan DDS February 2004 - April 2004
Sykes October 2000 - October 2001
Brigham Young University April 1996 - May 1998
Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Outlook, Microsoft Excel, Time Management, Access, Data Entry, Leadership, Training, Windows, Data Analysis, Social Media, Management
Education
Asher College 2012 — 2013
Medical Billing and Coding, Medical Billing and Coding
Brigham Young University of Hawaii 1994 — 1998
Information System, Information System
Polytechnic University of the Philippines 1992 — 1994
Some College, Political Science, 2nd year
College of the Holy Spirit 1988 — 1992
High School, High School/Secondary Diplomas and Certificates
Windsor El Camino Care Center October 2013 - Present
Plum Healthcare September 2012 - Present
Windsor El camino Care Center June 2012 - Present
Plum Healthcare Group, LLC 2012 - 2015
jcpenney October 2008 - December 2011
Dr. Scott Logan DDS February 2004 - April 2004
Sykes October 2000 - October 2001
Brigham Young University April 1996 - May 1998
Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Outlook, Microsoft Excel, Time Management, Access, Data Entry, Leadership, Training, Windows, Data Analysis, Social Media, Management
Education
Asher College 2012 — 2013
Medical Billing and Coding, Medical Billing and Coding
Brigham Young University of Hawaii 1994 — 1998
Information System, Information System
Polytechnic University of the Philippines 1992 — 1994
Some College, Political Science, 2nd year
College of the Holy Spirit 1988 — 1992
High School, High School/Secondary Diplomas and Certificates
Heather Neel Heather Neel's Sykes Experience March 2011 - July 2012
Job Office Manager/Sales Associate at Century 21 Manchester Real Estate
Industry Real Estate
Experience
Century 21 Manchester Real Estate August 2012 - Present
Sykes March 2011 - July 2012
Skills
Customer Service, Real Estate, Phone Etiquette, People Skills, Microsoft Office, Microsoft Word, Typing, Advertising, Community Outreach, Management, Bookkeeping, Bank Reconciliation
Education
Ouachita Technical College 2008 — 2009
Arkansas Institute of Real Estate
Century 21 Manchester Real Estate August 2012 - Present
Sykes March 2011 - July 2012
Skills
Customer Service, Real Estate, Phone Etiquette, People Skills, Microsoft Office, Microsoft Word, Typing, Advertising, Community Outreach, Management, Bookkeeping, Bank Reconciliation
Education
Ouachita Technical College 2008 — 2009
Arkansas Institute of Real Estate
Christine Youngblood Christine Youngblood's Sykes Experience November 2009 - January 2010
Job Sandwich Artist at Love's Travel Stops
Industry Environmental Services
Experience
Love's Travel Stops April 2013 - September 2014
Liberty Tax Service January 2013 - April 2013
Sykes November 2009 - January 2010
Walmart June 2006 - July 2009
Hardee's June 2003 - May 2006
Skills
Microsoft Word, Microsoft Excel, Data Entry, 10 Key, Microsoft Office, Customer Service, PowerPoint, Cashiering, Access, Teamwork, Outlook, Accounting, QuickBooks, Management
Education
Arkansas Tech University 2014 — 2016
Bachelor's degree, Environmental Geology, 3.25 gpa average
Kaplan University Online 2011 — 2013
Associate's Degree in Business Administration, Accounting and Business/Management, 3.92 GPA
Love's Travel Stops April 2013 - September 2014
Liberty Tax Service January 2013 - April 2013
Sykes November 2009 - January 2010
Walmart June 2006 - July 2009
Hardee's June 2003 - May 2006
Skills
Microsoft Word, Microsoft Excel, Data Entry, 10 Key, Microsoft Office, Customer Service, PowerPoint, Cashiering, Access, Teamwork, Outlook, Accounting, QuickBooks, Management
Education
Arkansas Tech University 2014 — 2016
Bachelor's degree, Environmental Geology, 3.25 gpa average
Kaplan University Online 2011 — 2013
Associate's Degree in Business Administration, Accounting and Business/Management, 3.92 GPA
Heath Hays Heath Hays's Sykes Experience March 2010 - Present
Job Customer Service Representative at Sykes
Industry Accounting
Experience
Sykes March 2010 - Present
Skills
Creative Problem Solving, Teamwork, Customer Satisfaction
Education
Arkansas Tech University 2010 — 2014
Sykes March 2010 - Present
Skills
Creative Problem Solving, Teamwork, Customer Satisfaction
Education
Arkansas Tech University 2010 — 2014
Joseph Cheek Joseph Cheek's Sykes Experience August 2012 - September 2013
Job Technology Ameliorist
Industry Information Technology and Services
Experience
Time Inc. June 2014 - Present
CheekDotCom Software October 2010 - Present
The Weather Channel February 2014 - June 2014
NovoLogic January 2014 - February 2014
Turner Sports October 2013 - January 2014
Sykes August 2012 - September 2013
Drupal Connect January 2012 - August 2012
U.S. Department of Education September 2009 - January 2012
Matrix Resources July 2009 - September 2009
Timesys Corporation April 2006 - March 2009
Skills
Drupal, Linux, Android, LAMP, PHP, HTML, Programming, JavaScript, SQL, MySQL, System Administration, CSS, PostgreSQL, Bash, Network Administration, Web Development, Open Source, Embedded Linux, jQuery, Mobile Applications, Software Engineering, Shell Scripting, Agile Project Management, Software Design, Software Documentation, Idea Generation, Entrepreneurship, Social Media, Community Building, Security, Mobile Games, MMORPG, Volunteer Management, Grassroots Marketing, Micropayments, iOS development, Blackberry applications, Network Security, Government Contracting, Federal Government, Accessibility, HTML 5, HTML5, Software Development, Apache, Subversion, Git
Education
American Public University System 2010 — 2013
Intelligence Studies
Community College of Allegheny County 2007 — 2008
General
Point Park University 2006 — 2008
Intelligence and National Security, Anti-Terrorism
Salt Lake Community College 1991 — 1992
Computer Science, Computer Science
Kearns High 1989 — 1991
Brigham Young University 1989 — 1989
Computer Science
Glendale Community College 1987 — 1987
Computer Applications
Time Inc. June 2014 - Present
CheekDotCom Software October 2010 - Present
The Weather Channel February 2014 - June 2014
NovoLogic January 2014 - February 2014
Turner Sports October 2013 - January 2014
Sykes August 2012 - September 2013
Drupal Connect January 2012 - August 2012
U.S. Department of Education September 2009 - January 2012
Matrix Resources July 2009 - September 2009
Timesys Corporation April 2006 - March 2009
Skills
Drupal, Linux, Android, LAMP, PHP, HTML, Programming, JavaScript, SQL, MySQL, System Administration, CSS, PostgreSQL, Bash, Network Administration, Web Development, Open Source, Embedded Linux, jQuery, Mobile Applications, Software Engineering, Shell Scripting, Agile Project Management, Software Design, Software Documentation, Idea Generation, Entrepreneurship, Social Media, Community Building, Security, Mobile Games, MMORPG, Volunteer Management, Grassroots Marketing, Micropayments, iOS development, Blackberry applications, Network Security, Government Contracting, Federal Government, Accessibility, HTML 5, HTML5, Software Development, Apache, Subversion, Git
Education
American Public University System 2010 — 2013
Intelligence Studies
Community College of Allegheny County 2007 — 2008
General
Point Park University 2006 — 2008
Intelligence and National Security, Anti-Terrorism
Salt Lake Community College 1991 — 1992
Computer Science, Computer Science
Kearns High 1989 — 1991
Brigham Young University 1989 — 1989
Computer Science
Glendale Community College 1987 — 1987
Computer Applications
Roberto (Berro) Berrocal Pujol Roberto (Berro) Berrocal Pujol's Sykes Experience August 2009 - August 2009
Job Product Designer / Graphic Designer
Industry Design
Experience
(db) Diseño Berro January 2010 - Present
Mankind Project May 2011 - August 2012
BioSoluciones September 2011 - March 2012
Feria Verde August 2010 - February 2012
Ondivedu June 2008 - December 2011
Un Techo Para Mi País, Costa Rica March 2008 - December 2010
Directions Research, Inc. September 2009 - December 2009
Sykes August 2009 - August 2009
JMP Creative Solutions February 2009 - May 2009
Producción Casera de BioDiesel January 2008 - September 2008
Skills
Photoshop, Coordinador de..., Ex-Triatleta, Ex-Competidor de..., Spanish, Microsoft Office, Social Media, Teamwork, Research, English, Market Research, Project Management, Adobe Creative Suite, Web Design, Social Media Marketing, Autodesk Inventor, InDesign, Graphic Design, Illustrator, SketchUp
Education
Academy of Art University
Bachelor's Degree, Industrial Design
Universidad Veritas 2009 — 2012
Diseño de Productos, Bachiller
UCR 2008 — 2009
Artes Plásticas con Enfasis en Diseño Gráfico, Bachillerato y Licenciatura
Colegio De La Salle 2002 — 2007
Bachiller, Educación Media
Colegio Internacional SEK 1997 — 2001
Colegio Bilingüe, Educación Primaria
(db) Diseño Berro January 2010 - Present
Mankind Project May 2011 - August 2012
BioSoluciones September 2011 - March 2012
Feria Verde August 2010 - February 2012
Ondivedu June 2008 - December 2011
Un Techo Para Mi País, Costa Rica March 2008 - December 2010
Directions Research, Inc. September 2009 - December 2009
Sykes August 2009 - August 2009
JMP Creative Solutions February 2009 - May 2009
Producción Casera de BioDiesel January 2008 - September 2008
Skills
Photoshop, Coordinador de..., Ex-Triatleta, Ex-Competidor de..., Spanish, Microsoft Office, Social Media, Teamwork, Research, English, Market Research, Project Management, Adobe Creative Suite, Web Design, Social Media Marketing, Autodesk Inventor, InDesign, Graphic Design, Illustrator, SketchUp
Education
Academy of Art University
Bachelor's Degree, Industrial Design
Universidad Veritas 2009 — 2012
Diseño de Productos, Bachiller
UCR 2008 — 2009
Artes Plásticas con Enfasis en Diseño Gráfico, Bachillerato y Licenciatura
Colegio De La Salle 2002 — 2007
Bachiller, Educación Media
Colegio Internacional SEK 1997 — 2001
Colegio Bilingüe, Educación Primaria
Feliza Irvin Feliza Irvin's Sykes Experience 2004 - 2006
Job Call Center/Business Strategy Consultant
Industry Outsourcing/Offshoring
Experience
FFJ, LLC 2004 - Present
Bell Industries 2007 - 2007
Sykes 2004 - 2006
MCI Telecommunications 1995 - 2004
MCI Telecommunications, Inc 1995 - 2004
Now Entertainment Group 1998 - 2003
Skills
P&L, Performance Management, Process Improvement, Business Strategy, Capacity Planning, Compensation Plans, Call Center, Vendor Management, Outsourcing, Contract Negotiations, BPO, Vendor Relations, P&L Management, Customer Experience, Process Engineering, Offshore, Forecasting, Change Management, Performance Metrics, Start-ups, Telecommunications, Program Management, Business Process..., Strategy Development, Operations Management, Strategic Planning, Process Development, Team Management, Team Building, Customer Satisfaction, Business Analysis, Cross-functional Team..., Analytics, Process Management, Cost Reduction, Business Planning, Accountability, Wireless, Coaching, Quality Assurance, Product Management, Workforce Management, Strategy, Call Centers, Leadership, Business Process, Business Development, CRM, Management, Technical Support
Education
Arapahoe Community College 2001 — 2003
Community College of Denver 1993 — 1995
Computer Science
FFJ, LLC 2004 - Present
Bell Industries 2007 - 2007
Sykes 2004 - 2006
MCI Telecommunications 1995 - 2004
MCI Telecommunications, Inc 1995 - 2004
Now Entertainment Group 1998 - 2003
Skills
P&L, Performance Management, Process Improvement, Business Strategy, Capacity Planning, Compensation Plans, Call Center, Vendor Management, Outsourcing, Contract Negotiations, BPO, Vendor Relations, P&L Management, Customer Experience, Process Engineering, Offshore, Forecasting, Change Management, Performance Metrics, Start-ups, Telecommunications, Program Management, Business Process..., Strategy Development, Operations Management, Strategic Planning, Process Development, Team Management, Team Building, Customer Satisfaction, Business Analysis, Cross-functional Team..., Analytics, Process Management, Cost Reduction, Business Planning, Accountability, Wireless, Coaching, Quality Assurance, Product Management, Workforce Management, Strategy, Call Centers, Leadership, Business Process, Business Development, CRM, Management, Technical Support
Education
Arapahoe Community College 2001 — 2003
Community College of Denver 1993 — 1995
Computer Science
Victoria Edenfield Victoria Edenfield's Sykes Experience July 2010 - June 2011
Job Fruit Accounting at McKenna Brothers, Inc.
Industry Farming
Experience
McKenna Brothers, Inc January 2014 - Present
Chemical Containers February 2013 - November 2013
Atlantic Blue Group June 2011 - February 2013
Sykes July 2010 - June 2011
Polk County BoCC October 2005 - April 2008
New Hope Trucking August 2004 - October 2005
Tri-Britton, Inc April 2002 - July 2004
Skills
Citrus, Accounting, Customer Service, Time & Attendance, Payroll Administration, Supply Management, Human Resources, Database Administration, HIPAA, Notary Public, Benefits Administration, Workers Compensation, Employee Benefits, Retirement Benefits, Management, Leadership, Sales, Analysis, Project Management, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Oracle Database, QuickBooks, LTD
Education
Polk State College 2009 — 2010
Medical Insurance Specialist/Medical Biller
Ridge Career Center 1995 — 1996
Business Administration and Management, General
Tampa College 1991 — 1992
Business Administration and Management, General
Lake Wales High School 1985 — 1989
High School Diploma
McKenna Brothers, Inc January 2014 - Present
Chemical Containers February 2013 - November 2013
Atlantic Blue Group June 2011 - February 2013
Sykes July 2010 - June 2011
Polk County BoCC October 2005 - April 2008
New Hope Trucking August 2004 - October 2005
Tri-Britton, Inc April 2002 - July 2004
Skills
Citrus, Accounting, Customer Service, Time & Attendance, Payroll Administration, Supply Management, Human Resources, Database Administration, HIPAA, Notary Public, Benefits Administration, Workers Compensation, Employee Benefits, Retirement Benefits, Management, Leadership, Sales, Analysis, Project Management, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Oracle Database, QuickBooks, LTD
Education
Polk State College 2009 — 2010
Medical Insurance Specialist/Medical Biller
Ridge Career Center 1995 — 1996
Business Administration and Management, General
Tampa College 1991 — 1992
Business Administration and Management, General
Lake Wales High School 1985 — 1989
High School Diploma
Aaron Schneider Aaron Schneider's Sykes Experience August 2000 - May 2003
Job Sr. Vendor Account Manager at Microsoft
Industry Computer Software
Experience
Microsoft November 2011 - Present
Microsoft Corporation February 2007 - November 2010
Microsoft Corporation April 2006 - February 2007
Microsoft June 2005 - April 2006
Microsoft March 2004 - April 2006
Microsoft May 2003 - March 2004
Sykes August 2000 - May 2003
Sykes March 2000 - August 2000
Sykes March 1999 - March 2000
Sykes November 1998 - March 1999
Skills
Vendor Management, Cloud Computing, Partner Management, SharePoint, Outsourcing, Customer Experience, Cross-functional Team..., Program Management, Business Intelligence, Product Management, Service Delivery, Analytics, Project Management, Process Improvement, Help Desk Support, Customer Service, Team Leadership, Management, SaaS, Enterprise Software, Software Project..., Budgets, Call Center, Customer Satisfaction, Account Management, BPO, Advertising, Release Management, Strategic Partnerships, Agile Project Management, Offshoring, Workforce Management, Business Process, Call Centers, Leadership, CRM, Business Analysis, Team Management, Solution Selling, Salesforce.com, PMP, IT Service Management, Business Development, Strategy, Pre-sales, Product Marketing, IT Strategy, Business Process..., Microsoft Technologies, Start-ups
Education
ITI (Information Technology Institute) 1997 — 1998
App, Applied Information Technology Diploma, Post Graduate Progream
Acadia University 1993 — 1996
BA, Sociology/Political Science
Microsoft November 2011 - Present
Microsoft Corporation February 2007 - November 2010
Microsoft Corporation April 2006 - February 2007
Microsoft June 2005 - April 2006
Microsoft March 2004 - April 2006
Microsoft May 2003 - March 2004
Sykes August 2000 - May 2003
Sykes March 2000 - August 2000
Sykes March 1999 - March 2000
Sykes November 1998 - March 1999
Skills
Vendor Management, Cloud Computing, Partner Management, SharePoint, Outsourcing, Customer Experience, Cross-functional Team..., Program Management, Business Intelligence, Product Management, Service Delivery, Analytics, Project Management, Process Improvement, Help Desk Support, Customer Service, Team Leadership, Management, SaaS, Enterprise Software, Software Project..., Budgets, Call Center, Customer Satisfaction, Account Management, BPO, Advertising, Release Management, Strategic Partnerships, Agile Project Management, Offshoring, Workforce Management, Business Process, Call Centers, Leadership, CRM, Business Analysis, Team Management, Solution Selling, Salesforce.com, PMP, IT Service Management, Business Development, Strategy, Pre-sales, Product Marketing, IT Strategy, Business Process..., Microsoft Technologies, Start-ups
Education
ITI (Information Technology Institute) 1997 — 1998
App, Applied Information Technology Diploma, Post Graduate Progream
Acadia University 1993 — 1996
BA, Sociology/Political Science
Alex Leonardo Alex Leonardo's Sykes Experience 2009 - 2013
Job Account Supervisor
Industry Outsourcing/Offshoring
Experience
EazyLink Associates January 2012 - Present
Sykes 2009 - 2013
Claro March 2005 - May 2008
Skills
Sales Management, Lead Generation, Technical Support, Floor Management, Human Resources, BPO Outsourcing Data...
Education
Laura and Alvin Siegal College of Judaic Studies 2000 — 2004
Bussiness Administration
Alvin Community College 1990 — 1994
Bachelor of Science (BS)
EazyLink Associates January 2012 - Present
Sykes 2009 - 2013
Claro March 2005 - May 2008
Skills
Sales Management, Lead Generation, Technical Support, Floor Management, Human Resources, BPO Outsourcing Data...
Education
Laura and Alvin Siegal College of Judaic Studies 2000 — 2004
Bussiness Administration
Alvin Community College 1990 — 1994
Bachelor of Science (BS)
Jennifer Varao Jennifer Varao's Sykes Experience March 1998 - June 2000
Job Technical Support Consultant at Plumbline Consulting
Industry Government Administration
Experience
Plumbline Consulting August 2014 - Present
JVV Healing Arts October 2012 - Present
Osage Nation June 2008 - August 2014
New Vision Consulting Group June 2004 - June 2008
Microsoft September 2000 - May 2002
Sykes March 1998 - June 2000
Metric Equipment April 1994 - June 1998
Skills
Access, Excel, Word, Adobe Acrobat, ArcGIS, GPS Tracking, Technical Training, Desktop Support, Product Support, Transportation Planning, Windows, Windows Server, SharePoint, SharePoint Designer, A+ Certified, Network Administration, Reiki
Education
San Francisco State University 1994 — 1996
American Sentinel University, Denver
Bachelor of Science (B.S.), Geographic Information Science and Cartography
Plumbline Consulting August 2014 - Present
JVV Healing Arts October 2012 - Present
Osage Nation June 2008 - August 2014
New Vision Consulting Group June 2004 - June 2008
Microsoft September 2000 - May 2002
Sykes March 1998 - June 2000
Metric Equipment April 1994 - June 1998
Skills
Access, Excel, Word, Adobe Acrobat, ArcGIS, GPS Tracking, Technical Training, Desktop Support, Product Support, Transportation Planning, Windows, Windows Server, SharePoint, SharePoint Designer, A+ Certified, Network Administration, Reiki
Education
San Francisco State University 1994 — 1996
American Sentinel University, Denver
Bachelor of Science (B.S.), Geographic Information Science and Cartography
Alexios Nikolaidis Alexios Nikolaidis's Sykes Experience November 2012 - Present
Job customer support at Sykes
Industry Internet
Experience
Sykes November 2012 - Present
Lead Generation kft. August 2012 - October 2012
Elekidis February 2008 - December 2011
Skills
Team Leadership, IT Service Management, Team Management, Outsourcing, Management, Customer Service, Process Improvement, Troubleshooting, Customer Satisfaction, Sales, Call Centers, Microsoft Excel, Windows, Microsoft Office, CRM, Operations Management, Analysis, Business Analysis, Accounts Receivable, Banking, Risk Management
Education
Technologiko Ekpaideutiko Idrima, Kavalas 2002 — 2008
Bachelor's degree, Accounting
Sykes November 2012 - Present
Lead Generation kft. August 2012 - October 2012
Elekidis February 2008 - December 2011
Skills
Team Leadership, IT Service Management, Team Management, Outsourcing, Management, Customer Service, Process Improvement, Troubleshooting, Customer Satisfaction, Sales, Call Centers, Microsoft Excel, Windows, Microsoft Office, CRM, Operations Management, Analysis, Business Analysis, Accounts Receivable, Banking, Risk Management
Education
Technologiko Ekpaideutiko Idrima, Kavalas 2002 — 2008
Bachelor's degree, Accounting
LeAnn See LeAnn See's Sykes Experience November 2014 - Present
Job Recruiter at Sykes
Industry Human Resources
Experience
Sykes November 2014 - Present
Chick-fil-A-Franchise August 2013 - November 2014
Skills
Customer Service, Inventory Management, Team Building, Social Media, Inventory Control, Event Planning, Research, Data Entry, Leadership, Event Management, Sales Management, Teamwork, Fundraising, Telephone Skills, Retail, Customer Satisfaction, Appointment Scheduling, Public Speaking, Budgets, Training, Microsoft Excel, Management, Office Management, Team Leadership, Microsoft Office, Strategic Planning, Recruiting, Interviews, Hiring, Call Centers, Process Improvement, Time Management, Human Resources, Onboarding, Performance Management, Employee Training, CRM, Employee Relations, Coaching
Education
American River College
Pima Medical Institute-Denver
Certified Dental Assistant, Dental Assisting/Assistant and Office Management
Sykes November 2014 - Present
Chick-fil-A-Franchise August 2013 - November 2014
Skills
Customer Service, Inventory Management, Team Building, Social Media, Inventory Control, Event Planning, Research, Data Entry, Leadership, Event Management, Sales Management, Teamwork, Fundraising, Telephone Skills, Retail, Customer Satisfaction, Appointment Scheduling, Public Speaking, Budgets, Training, Microsoft Excel, Management, Office Management, Team Leadership, Microsoft Office, Strategic Planning, Recruiting, Interviews, Hiring, Call Centers, Process Improvement, Time Management, Human Resources, Onboarding, Performance Management, Employee Training, CRM, Employee Relations, Coaching
Education
American River College
Pima Medical Institute-Denver
Certified Dental Assistant, Dental Assisting/Assistant and Office Management
Philip Bower's Sykes Experience May 2014 - March 2015
Job Customer Sales Consultant
Industry Consumer Services
Experience
Comcast April 2015 - Present
Sykes May 2014 - March 2015
CenturyLink June 2013 - April 2014
Afni August 2011 - May 2013
Piercing Pagoda May 2008 - October 2010
Skills
Customer Service, Customer Satisfaction, Sales, Call Centers, Customer Experience, Training, Data Entry, Account Management, Leadership, Microsoft Office, Outlook, Customer Retention, Microsoft Excel, Time Management, Team Building, Healthcare, Employee Training, Retail, Inventory Management, Merchandising, Recruiting, Team Leadership, Critical Thinking, Teamwork, Store Management, Management, Social Networking, Hiring, Employee Relations, Interviews, Telephone Skills, Microsoft Word, Sales Management, Retail Sales, Loss Prevention, Leadership Development, Coaching, Process Scheduler, Cashiering, Phone Etiquette, Sales Operations, Staff Development, Customer Support, Internet Explorer
Education
American Public University System 2011 — 2016
Bachelor's degree, Psychology, 3.0
Florida Medical Prep 2011 — 2011
Patient Care Tech, Healthcare, 3.5
Lake County Vo-Tech 1995 — 1995
Health Service Technician, Medical, 4.0
Douglas High School 1989 — 1992
High School, Advanced Academic
Comcast April 2015 - Present
Sykes May 2014 - March 2015
CenturyLink June 2013 - April 2014
Afni August 2011 - May 2013
Piercing Pagoda May 2008 - October 2010
Skills
Customer Service, Customer Satisfaction, Sales, Call Centers, Customer Experience, Training, Data Entry, Account Management, Leadership, Microsoft Office, Outlook, Customer Retention, Microsoft Excel, Time Management, Team Building, Healthcare, Employee Training, Retail, Inventory Management, Merchandising, Recruiting, Team Leadership, Critical Thinking, Teamwork, Store Management, Management, Social Networking, Hiring, Employee Relations, Interviews, Telephone Skills, Microsoft Word, Sales Management, Retail Sales, Loss Prevention, Leadership Development, Coaching, Process Scheduler, Cashiering, Phone Etiquette, Sales Operations, Staff Development, Customer Support, Internet Explorer
Education
American Public University System 2011 — 2016
Bachelor's degree, Psychology, 3.0
Florida Medical Prep 2011 — 2011
Patient Care Tech, Healthcare, 3.5
Lake County Vo-Tech 1995 — 1995
Health Service Technician, Medical, 4.0
Douglas High School 1989 — 1992
High School, Advanced Academic
Amanda Hasssinger Amanda Hasssinger's Sykes Experience November 2012 - January 2014
Job Home Health Care
Industry Hospital & Health Care
Experience
Lycoming County Homemakers January 2014 - May 2014
Sykes November 2012 - January 2014
Walmart January 2012 - November 2012
United Refining Company July 2006 - August 2008
Skills
Stocking, Deli, Cashiering, Customer Service, Customer Oriented, Food Safety, Food Service, Food Service Operations, Food Service Sanitation, Freight, Pallet Jack, Frozen Food, Grocery, Gas Stations, Planograms, Microsoft Word, Cash Handling Experience, Cooking, Telephone Skills, Food, Cash Register, Phone Etiquette, Inventory
Education
University of Phoenix 2012 — 2014
Associate of Science (AS), Health/Health Care Administration/Management
Argosy University Phoenix
Bachelor's degree, Psychology
Williamsport Area High school
Lycoming County Homemakers January 2014 - May 2014
Sykes November 2012 - January 2014
Walmart January 2012 - November 2012
United Refining Company July 2006 - August 2008
Skills
Stocking, Deli, Cashiering, Customer Service, Customer Oriented, Food Safety, Food Service, Food Service Operations, Food Service Sanitation, Freight, Pallet Jack, Frozen Food, Grocery, Gas Stations, Planograms, Microsoft Word, Cash Handling Experience, Cooking, Telephone Skills, Food, Cash Register, Phone Etiquette, Inventory
Education
University of Phoenix 2012 — 2014
Associate of Science (AS), Health/Health Care Administration/Management
Argosy University Phoenix
Bachelor's degree, Psychology
Williamsport Area High school
Kamilla Drubina Kamilla Drubina's Sykes Experience February 2012 - September 2012
Job Project Assistant at Roma Press Center
Industry International Affairs
Experience
Roma Press Center February 2015 - Present
Eurodesk July 2013 - Present
Romedia Foundation August 2014 - November 2014
TátKontúr May 2013 - June 2014
Sykes February 2012 - September 2012
Skills
French, English, Hungarian, Microsoft Office, International Relations, Teamwork
Education
Sciences Po Lille 2013 — 2013
Exchange program, International Relations and Affairs
Eötvös Loránd University 2011 — 2014
Bachelor's degree, International Relations and Affairs
Roma Press Center February 2015 - Present
Eurodesk July 2013 - Present
Romedia Foundation August 2014 - November 2014
TátKontúr May 2013 - June 2014
Sykes February 2012 - September 2012
Skills
French, English, Hungarian, Microsoft Office, International Relations, Teamwork
Education
Sciences Po Lille 2013 — 2013
Exchange program, International Relations and Affairs
Eötvös Loránd University 2011 — 2014
Bachelor's degree, International Relations and Affairs
Zenobia White Zenobia White's Sykes Experience April 2011 - November 2011
Job Beauty Consultant at Mary Kay Beauty Consultant
Industry Financial Services
Experience
Mary Kay Inc. February 2015 - Present
Stability Investments, LLC June 2013 - Present
PNC November 2011 - Present
Sykes April 2011 - November 2011
Walmart February 2009 - May 2010
NCO Financial Systems October 2007 - October 2008
Wells Fargo March 2004 - October 2007
PRWT April 2007 - July 2007
AmeriPark February 2005 - November 2005
Wells Fargo August 2003 - March 2004
Skills
Customer Service, Banking, Investments, Loans, Financial Analysis, Risk Management, Consumer Lending, Financial Modeling, Wealth Management, Financial Services, Finance, Credit Risk, Standard Work, Procedure Development, Process Improvement
Education
CHI Institute-Broomall 2003 — 2005
Associate's degree, Clinical/Medical Laboratory Assistant, 3.5
University City High 1999 — 2003
Diploma, Motivation
Mary Kay Inc. February 2015 - Present
Stability Investments, LLC June 2013 - Present
PNC November 2011 - Present
Sykes April 2011 - November 2011
Walmart February 2009 - May 2010
NCO Financial Systems October 2007 - October 2008
Wells Fargo March 2004 - October 2007
PRWT April 2007 - July 2007
AmeriPark February 2005 - November 2005
Wells Fargo August 2003 - March 2004
Skills
Customer Service, Banking, Investments, Loans, Financial Analysis, Risk Management, Consumer Lending, Financial Modeling, Wealth Management, Financial Services, Finance, Credit Risk, Standard Work, Procedure Development, Process Improvement
Education
CHI Institute-Broomall 2003 — 2005
Associate's degree, Clinical/Medical Laboratory Assistant, 3.5
University City High 1999 — 2003
Diploma, Motivation
Ebony Jackson Ebony Jackson's Sykes Experience February 2011 - September 2012
Job Installations Coordinator at Unitrends
Industry Computer Software
Experience
Unitrends February 2013 - Present
Unitrends February 2013 - April 2014
Sykes February 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Customer Oriented, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Software Documentation, Computer Hardware, Data Entry, Teamwork, Outlook
Education
Southeastern Institute-Columbia 2014 — 2015
Massage Therapy/Therapeutic Massage
Central Carolina Technical College 2005 — 2011
Some coursework completed, Occupational Therapist Assistant
Charleston Southern University 2005 — 2006
Some course work completed, Accounting
Sumter High School 2001 — 2005
Diploma
Unitrends February 2013 - Present
Unitrends February 2013 - April 2014
Sykes February 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Customer Oriented, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Software Documentation, Computer Hardware, Data Entry, Teamwork, Outlook
Education
Southeastern Institute-Columbia 2014 — 2015
Massage Therapy/Therapeutic Massage
Central Carolina Technical College 2005 — 2011
Some coursework completed, Occupational Therapist Assistant
Charleston Southern University 2005 — 2006
Some course work completed, Accounting
Sumter High School 2001 — 2005
Diploma
Edgar Urbina Edgar Urbina's Sykes Experience 2003 - 2005
Job Cloud Services NOC Manager at Cal Net Technology Group
Industry Information Technology and Services
Experience
Cal Net Technology Group August 2015 - Present
Cal Net Technology Group September 2014 - August 2015
Cal Net Technology Group December 2013 - September 2014
Cal Net Technology Group March 2010 - December 2013
IT-Training & Consulting 2007 - 2010
Hewlett-Packard 2005 - 2007
Hewlett-Packard 2005 - 2006
Sykes 2003 - 2005
Sykes Latin America 2002 - 2003
Sykes 2002 - 2003
Skills
Call Center, Workforce Management, Troubleshooting, Active Directory, BPO, Cisco Technologies, Servers, Microsoft Exchange, Cloud Computing, Call Centers, Windows 7, XP, Data Center, Virtualization, Disaster Recovery, DNS, VPN, VMware, VoIP, Networking, Routers, Windows Server, Technical Support, HP, DHCP, Group Policy, Network Security, WAN, Network Administration, TCP/IP, Firewalls, Microsoft Certified..., IT Service Management, Citrix, Operating Systems, VMware Infrastructure, ITIL, Cisco IOS, System Administration, Switches, vSphere
Education
Universidad Internacional de las Américas 1998 — 2003
Computer Science Engineer, Computer Engineering
Tecnico Don Bosco 1989 — 1994
Cal Net Technology Group August 2015 - Present
Cal Net Technology Group September 2014 - August 2015
Cal Net Technology Group December 2013 - September 2014
Cal Net Technology Group March 2010 - December 2013
IT-Training & Consulting 2007 - 2010
Hewlett-Packard 2005 - 2007
Hewlett-Packard 2005 - 2006
Sykes 2003 - 2005
Sykes Latin America 2002 - 2003
Sykes 2002 - 2003
Skills
Call Center, Workforce Management, Troubleshooting, Active Directory, BPO, Cisco Technologies, Servers, Microsoft Exchange, Cloud Computing, Call Centers, Windows 7, XP, Data Center, Virtualization, Disaster Recovery, DNS, VPN, VMware, VoIP, Networking, Routers, Windows Server, Technical Support, HP, DHCP, Group Policy, Network Security, WAN, Network Administration, TCP/IP, Firewalls, Microsoft Certified..., IT Service Management, Citrix, Operating Systems, VMware Infrastructure, ITIL, Cisco IOS, System Administration, Switches, vSphere
Education
Universidad Internacional de las Américas 1998 — 2003
Computer Science Engineer, Computer Engineering
Tecnico Don Bosco 1989 — 1994
Verónica Valerio González Verónica Valerio González's Sykes Experience August 2006 - November 2008
Job Human Resources Psychology
Industry Human Resources
Experience
Pinellas County Job Corps Center August 2013 - Present
StarTek September 2012 - April 2013
Arcus May 2012 - August 2012
Sysde October 2010 - May 2012
OBS- Sherlock Technology Staffing November 2008 - October 2010
Sykes August 2006 - November 2008
Skills
Proactivity, Quick Learner, Human Resources, Recruiting, Training, Databases, Teamwork, Deferred Compensation, Employee Benefits, Onboarding, Talent Acquisition, Interviews, Conflict Resolution, Team Building, Temporary Placement, Payroll, Job Descriptions, Personnel Management, Management, Talent Management, Employment Law, Employee Relations, HR Policies, Applicant Tracking..., Workforce Planning, Technical Recruiting, HR Consulting, College Recruiting, HRIS, Taleo, Screening
Education
Universidad Nacional de Costa Rica 2011 — 2012
Master, Human Resources Management/Personnel Administration, General
Instituto Tecnológico de Costa Rica 2009 — 2009
Associate Degree, Business Administration
Universidad de Iberoamérica 2005 — 2006
Licenciatura, Psychology
Universidad de Iberoamérica 2000 — 2004
Bach, Psychology
Pinellas County Job Corps Center August 2013 - Present
StarTek September 2012 - April 2013
Arcus May 2012 - August 2012
Sysde October 2010 - May 2012
OBS- Sherlock Technology Staffing November 2008 - October 2010
Sykes August 2006 - November 2008
Skills
Proactivity, Quick Learner, Human Resources, Recruiting, Training, Databases, Teamwork, Deferred Compensation, Employee Benefits, Onboarding, Talent Acquisition, Interviews, Conflict Resolution, Team Building, Temporary Placement, Payroll, Job Descriptions, Personnel Management, Management, Talent Management, Employment Law, Employee Relations, HR Policies, Applicant Tracking..., Workforce Planning, Technical Recruiting, HR Consulting, College Recruiting, HRIS, Taleo, Screening
Education
Universidad Nacional de Costa Rica 2011 — 2012
Master, Human Resources Management/Personnel Administration, General
Instituto Tecnológico de Costa Rica 2009 — 2009
Associate Degree, Business Administration
Universidad de Iberoamérica 2005 — 2006
Licenciatura, Psychology
Universidad de Iberoamérica 2000 — 2004
Bach, Psychology
Shawn Mckoy Shawn Mckoy's Sykes Experience September 2013 - January 2014
Job Student at East Carolina University
Industry Public Relations and Communications
Experience
GSAD January 2014 - May 2015
Applebee's May 2012 - April 2015
Sykes September 2013 - January 2014
Vyzion Internet Radio June 2013 - August 2013
WRVS 89.9 FM August 2009 - May 2013
WRVS 89.9 FM August 2009 - May 2013
Skills
Radio Broadcasting, Communication, Writing, Report Writing, Journalism, Social Networking, Public Relations, Creative Writing, Editing, Public Speaking, Marketing Communications, Video, Social Media Marketing, Press Releases, Digital Media, Microsoft Office, Social Media, Blogging, Customer Service, PowerPoint, Leadership, Event Planning, Media Relations
Education
East Carolina University 2015 — 2019
Doctor of Philosophy (Ph.D.), Rhetoric, Writing, and Professional Communications
Armstrong Atlantic State University 2014 — 2015
Master's degree, Professional Communications and Leadership
Elizabeth City State University 2009 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
GSAD January 2014 - May 2015
Applebee's May 2012 - April 2015
Sykes September 2013 - January 2014
Vyzion Internet Radio June 2013 - August 2013
WRVS 89.9 FM August 2009 - May 2013
WRVS 89.9 FM August 2009 - May 2013
Skills
Radio Broadcasting, Communication, Writing, Report Writing, Journalism, Social Networking, Public Relations, Creative Writing, Editing, Public Speaking, Marketing Communications, Video, Social Media Marketing, Press Releases, Digital Media, Microsoft Office, Social Media, Blogging, Customer Service, PowerPoint, Leadership, Event Planning, Media Relations
Education
East Carolina University 2015 — 2019
Doctor of Philosophy (Ph.D.), Rhetoric, Writing, and Professional Communications
Armstrong Atlantic State University 2014 — 2015
Master's degree, Professional Communications and Leadership
Elizabeth City State University 2009 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
Christian Avant Christian Avant's Sykes Experience October 2013 - Present
Job Account Manager, Site Operations at Sykes
Industry Telecommunications
Experience
Sykes October 2013 - Present
Army National Guard August 2008 - Present
Sykes February 2010 - October 2013
Department of Social Services (DSS) January 2009 - December 2009
Skills
Call Center Management, Strategic Planning, Call Center Development, Call Center..., Budgets, Customer Service, Public Speaking, Customer Satisfaction, Military Operations, Military Training, Military Logistics, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Call Centers, Customer Experience, Leadership, Management, Outsourcing, Performance Management, Process Improvement, Team Leadership, Training, Vendor Management
Education
Ashford University 2010 — 2012
Associate's degree, Counseling Psychology
Kingstree Sr High School 2004 — 2008
High school Diploma, General Studies/Education
Sykes October 2013 - Present
Army National Guard August 2008 - Present
Sykes February 2010 - October 2013
Department of Social Services (DSS) January 2009 - December 2009
Skills
Call Center Management, Strategic Planning, Call Center Development, Call Center..., Budgets, Customer Service, Public Speaking, Customer Satisfaction, Military Operations, Military Training, Military Logistics, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Call Centers, Customer Experience, Leadership, Management, Outsourcing, Performance Management, Process Improvement, Team Leadership, Training, Vendor Management
Education
Ashford University 2010 — 2012
Associate's degree, Counseling Psychology
Kingstree Sr High School 2004 — 2008
High school Diploma, General Studies/Education
mia adams's Sykes Experience November 2011 - Present
Job Hair Stylist at Regis Corporation
Industry Design
Experience
Regis Corporation November 2013 - Present
Sykes November 2011 - Present
Ishii Jewelry January 2010 - Present
G and G Sales And Rentals LLC January 2010 - Present
Skills
Call Centers, Technical Support, Troubleshooting, Outsourcing, Customer Service, Windows Server, Active Directory, Computer Hardware, Windows 7, Customer Satisfaction, Management, Servers
Education
The Hair Design School-Winston-Salem 2012 — 2013
Associate's degree, Cosmetology/Cosmetologist
Regis Corporation November 2013 - Present
Sykes November 2011 - Present
Ishii Jewelry January 2010 - Present
G and G Sales And Rentals LLC January 2010 - Present
Skills
Call Centers, Technical Support, Troubleshooting, Outsourcing, Customer Service, Windows Server, Active Directory, Computer Hardware, Windows 7, Customer Satisfaction, Management, Servers
Education
The Hair Design School-Winston-Salem 2012 — 2013
Associate's degree, Cosmetology/Cosmetologist
Daniela Svetlakova Daniela Svetlakova's Sykes Experience September 2008 - February 2009
Job Finance Manager at Brose Bratislava spol. s r. o.
Industry Automotive
Experience
Brose Bratislava, spol. s r. o. September 2015 - Present
Brose Bratislava, spol. s r.o. August 2011 - August 2015
Kraf Foods EBSC April 2009 - July 2011
Sykes September 2008 - February 2009
Philip Morris Slovakia s. r. o. April 2006 - April 2007
Skills
SAP, Process Improvement, Accounting, Invoicing, Logistics, Integration, Bank Reconciliation, Payments, Analysis, Business Process..., Business Analysis, Microsoft Excel, Change Management, Microsoft Office, Team Leadership, Team Management, Budgets, Finance, Financial Reporting, Forecasting
Education
FAS, Limerick, Ireland 2008 — 2008
FETAC 6 level, Business administration and management course
Limerick Language School, Ireland 2007 — 2008
English language
Trencianska univerzita Alexandra Dubceka v Trencíne 2000 — 2005
Master's degree, Public Administration
Brose Bratislava, spol. s r. o. September 2015 - Present
Brose Bratislava, spol. s r.o. August 2011 - August 2015
Kraf Foods EBSC April 2009 - July 2011
Sykes September 2008 - February 2009
Philip Morris Slovakia s. r. o. April 2006 - April 2007
Skills
SAP, Process Improvement, Accounting, Invoicing, Logistics, Integration, Bank Reconciliation, Payments, Analysis, Business Process..., Business Analysis, Microsoft Excel, Change Management, Microsoft Office, Team Leadership, Team Management, Budgets, Finance, Financial Reporting, Forecasting
Education
FAS, Limerick, Ireland 2008 — 2008
FETAC 6 level, Business administration and management course
Limerick Language School, Ireland 2007 — 2008
English language
Trencianska univerzita Alexandra Dubceka v Trencíne 2000 — 2005
Master's degree, Public Administration
Alleneia Bryant Alleneia Bryant's Sykes Experience April 2014 - 2014
Job Student at San Joaquin Valley College Online
Industry Medical Practice
Experience
Sykes April 2014 - 2014
Loyalty Yes Tax Service 2013 - 2014
IGA Grocery Market 2012 - 2012
Early Autism Project 2011 - 2011
Piggly Wiggly Carolina 2007 - 2008
Skills
Recruiting, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Telemarketing, Data Entry, Telephone Skills, Creative Problem Solving, Data Collection, High Organizational..., Solid computer skills, Typing
Education
San Joaquin Valley College-Online 2014 — 2016
Associate of Science (AS), Medical Office Assistant/Specialist, A
Florence-Darlington Technical College 2013 — 2014
Medical Terminology, Medical Terminology, A
Sykes April 2014 - 2014
Loyalty Yes Tax Service 2013 - 2014
IGA Grocery Market 2012 - 2012
Early Autism Project 2011 - 2011
Piggly Wiggly Carolina 2007 - 2008
Skills
Recruiting, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Telemarketing, Data Entry, Telephone Skills, Creative Problem Solving, Data Collection, High Organizational..., Solid computer skills, Typing
Education
San Joaquin Valley College-Online 2014 — 2016
Associate of Science (AS), Medical Office Assistant/Specialist, A
Florence-Darlington Technical College 2013 — 2014
Medical Terminology, Medical Terminology, A
Louis Pernet's Sykes Experience March 2015 - May 2015
Job Senior student at Rider University & Marketing Assistant at MacKay Hannah Ltd
Industry Marketing and Advertising
Experience
MacKay Hannah Ltd May 2015 - Present
Sykes March 2015 - May 2015
Appointedd May 2014 - October 2014
First Source Interactive May 2012 - August 2012
McDonald's Corporation June 2011 - July 2011
MDPH 74 August 2010 - August 2010
B.M.S. 2009 - 2010
Skills
Coffee, Marketing, Réseaux sociaux, Management, Travail d'équipe, Microsoft Excel, Communication marketing, Service client, Marketing social, Anglais, PowerPoint
Education
Rider University 2015 — 2016
Bachelor of Business Administration (B.B.A.), Marketing
CEFAM Centre d'Études Franco-Américain de Management 2010 — 2013
Lycée Saint-Michel 2007 — 2010
Baccalauréat, Section ES (spécialisation anglais)
MacKay Hannah Ltd May 2015 - Present
Sykes March 2015 - May 2015
Appointedd May 2014 - October 2014
First Source Interactive May 2012 - August 2012
McDonald's Corporation June 2011 - July 2011
MDPH 74 August 2010 - August 2010
B.M.S. 2009 - 2010
Skills
Coffee, Marketing, Réseaux sociaux, Management, Travail d'équipe, Microsoft Excel, Communication marketing, Service client, Marketing social, Anglais, PowerPoint
Education
Rider University 2015 — 2016
Bachelor of Business Administration (B.B.A.), Marketing
CEFAM Centre d'Études Franco-Américain de Management 2010 — 2013
Lycée Saint-Michel 2007 — 2010
Baccalauréat, Section ES (spécialisation anglais)
Bianca Lois De Belen Bianca Lois De Belen's Sykes Experience January 2012 - November 2012
Job Server Assistant at Ruby Tuesday
Industry Restaurants
Experience
Ruby Tuesday August 2015 - Present
Kiku Japanese Restaurant July 2015 - August 2015
Ruby Tuesday August 2014 - March 2015
Benihana March 2014 - August 2014
Zab-E-Lee Thai and Sushi Restaurant March 2013 - March 2014
Sykes January 2012 - November 2012
Subway July 2011 - October 2011
HCA: Plantation Primary Care December 2010 - May 2011
Boston Market, Party City, Interactive Response Technologies, Precision Response Corporation January 2007 - March 2011
Champp’s Americana, Longhorn Steakhouse, Steak and Ale March 2003 - December 2006
Skills
Customer Service, Graphic Design, Medical Billing, Microsoft Word, Blood Pressure, EKG, Medisoft, eClinical Works, Cpr Certified, AED, Secretarial Skills, Medical Assisting
Education
Medvance Institute-Fort Lauderdale 2010 — 2010
Certificate, Medical/Clinical Assistant
Northeast High School 1998 — 2002
Diploma, Graphic Design
Ruby Tuesday August 2015 - Present
Kiku Japanese Restaurant July 2015 - August 2015
Ruby Tuesday August 2014 - March 2015
Benihana March 2014 - August 2014
Zab-E-Lee Thai and Sushi Restaurant March 2013 - March 2014
Sykes January 2012 - November 2012
Subway July 2011 - October 2011
HCA: Plantation Primary Care December 2010 - May 2011
Boston Market, Party City, Interactive Response Technologies, Precision Response Corporation January 2007 - March 2011
Champp’s Americana, Longhorn Steakhouse, Steak and Ale March 2003 - December 2006
Skills
Customer Service, Graphic Design, Medical Billing, Microsoft Word, Blood Pressure, EKG, Medisoft, eClinical Works, Cpr Certified, AED, Secretarial Skills, Medical Assisting
Education
Medvance Institute-Fort Lauderdale 2010 — 2010
Certificate, Medical/Clinical Assistant
Northeast High School 1998 — 2002
Diploma, Graphic Design
Rafael Alvarenga Rafael Alvarenga's Sykes Experience December 2004 - May 2005
Job Sr. Network Administrator at Fiserv
Industry Information Technology and Services
Experience
Fiserv September 2013 - Present
CAE May 2013 - August 2013
AviancaTACA Limited July 2009 - April 2012
World Vision February 2008 - July 2009
Dell May 2005 - February 2008
Sykes December 2004 - May 2005
Skills
Supplier Negotiations, Technical Leadership, People-oriented, Cisco, PIX, Servers, Windows, Active Directory, VPN, Windows Server 2003, Computer Hardware, Customer Service, Customer Relations, Troubleshooting, Call Center, Microsoft Office, Administration, Problem Solving, Customer Satisfaction, System Administration, Cisco Technologies, Call Centers, XP, Hardware, Technical Support, Operating Systems, Firewalls, Software Installation, Windows Server
Education
Instituto Superior de Economia y Administracion de Empresas 2007 — 2009
Master of Business Administration (MBA), Finance, General
Universidad Don Bosco 2000 — 2005
Bachelor's degree, Computer Science Engineering
Fiserv September 2013 - Present
CAE May 2013 - August 2013
AviancaTACA Limited July 2009 - April 2012
World Vision February 2008 - July 2009
Dell May 2005 - February 2008
Sykes December 2004 - May 2005
Skills
Supplier Negotiations, Technical Leadership, People-oriented, Cisco, PIX, Servers, Windows, Active Directory, VPN, Windows Server 2003, Computer Hardware, Customer Service, Customer Relations, Troubleshooting, Call Center, Microsoft Office, Administration, Problem Solving, Customer Satisfaction, System Administration, Cisco Technologies, Call Centers, XP, Hardware, Technical Support, Operating Systems, Firewalls, Software Installation, Windows Server
Education
Instituto Superior de Economia y Administracion de Empresas 2007 — 2009
Master of Business Administration (MBA), Finance, General
Universidad Don Bosco 2000 — 2005
Bachelor's degree, Computer Science Engineering
Walter Alarcon Walter Alarcon's Sykes Experience May 2007 - January 2011
Job North Carolina State Agency
Industry Government Administration
Experience
North Carolina Education Lottery Network EngineerIntel CorporationMarch 2011 - December 2014
Sykes May 2007 - January 2011
Skills
Networking, Team Leadership, Disaster Recovery, Troubleshooting, Problem Analysis, Problem Solving, WAN, Management, Technical Support, Training, Telecommunications, Operating Systems, SLA, Hardware, Process Improvement
Education
Cisco Network Academy 2009 — 2011
Certification, CCNP, CCNA Wireless, CCNA and CCDP
Universidad Hispanoamericana (CR) 2002 — 2006
Bachelor's degree, Hotel/Motel Administration/Management
North Carolina Education Lottery Network EngineerIntel CorporationMarch 2011 - December 2014
Sykes May 2007 - January 2011
Skills
Networking, Team Leadership, Disaster Recovery, Troubleshooting, Problem Analysis, Problem Solving, WAN, Management, Technical Support, Training, Telecommunications, Operating Systems, SLA, Hardware, Process Improvement
Education
Cisco Network Academy 2009 — 2011
Certification, CCNP, CCNA Wireless, CCNA and CCDP
Universidad Hispanoamericana (CR) 2002 — 2006
Bachelor's degree, Hotel/Motel Administration/Management
Cameron Gatling Cameron Gatling's Sykes Experience September 2009 - January 2010
Job Senior Software Engineer at Visa
Industry Computer Software
Experience
Visa March 2015 - Present
Lockheed Martin January 2013 - March 2015
University of Minnesota May 2011 - December 2012
LSI Corporation May 2012 - August 2012
Sykes September 2009 - January 2010
University of Mary August 2009 - December 2009
J.E.C Business Consultants November 2007 - January 2008
Skills
Java, Programming, Linux, C++, C, Software Engineering, Agile Methodologies, Perl, Testing, Windows, Android Development, Unix, Visual Basic, UML, SQL, Perl Script, Web Services, GUI development, Visual C#, C#, SOAP, Eclipse, Visual Studio, Software Development, Software Design, REST, JAXB, Java Enterprise Edition, J2EE Application...
Education
Arizona State University 2013 — 2015
Master of Science (M.S.), Computer Software Engineering, 3.60
University of Minnesota-Twin Cities 2010 — 2012
Bachelor of Science (B.S.), Computer Engineering, 3.60
University of Mary 2008 — 2012
Bachelor of Science (BS), Engineering Science, 3.60
Visa March 2015 - Present
Lockheed Martin January 2013 - March 2015
University of Minnesota May 2011 - December 2012
LSI Corporation May 2012 - August 2012
Sykes September 2009 - January 2010
University of Mary August 2009 - December 2009
J.E.C Business Consultants November 2007 - January 2008
Skills
Java, Programming, Linux, C++, C, Software Engineering, Agile Methodologies, Perl, Testing, Windows, Android Development, Unix, Visual Basic, UML, SQL, Perl Script, Web Services, GUI development, Visual C#, C#, SOAP, Eclipse, Visual Studio, Software Development, Software Design, REST, JAXB, Java Enterprise Edition, J2EE Application...
Education
Arizona State University 2013 — 2015
Master of Science (M.S.), Computer Software Engineering, 3.60
University of Minnesota-Twin Cities 2010 — 2012
Bachelor of Science (B.S.), Computer Engineering, 3.60
University of Mary 2008 — 2012
Bachelor of Science (BS), Engineering Science, 3.60
Evan Rinaldo's Sykes Experience May 1998 - June 2000
Job Linux Administrator at Edge Communications
Industry Information Technology and Services
Experience
Edge Communications January 2015 - Present
Citrix September 2014 - January 2015
Fiserv March 2013 - September 2014
Twist Solutions May 2010 - March 2013
The Ayco Company, L.P. October 2001 - January 2010
JCPenney January 2001 - October 2001
Sykes May 1998 - June 2000
Education
Art Institute of Pittsburgh
Bachelor of Science, Game Art & Design
Edge Communications January 2015 - Present
Citrix September 2014 - January 2015
Fiserv March 2013 - September 2014
Twist Solutions May 2010 - March 2013
The Ayco Company, L.P. October 2001 - January 2010
JCPenney January 2001 - October 2001
Sykes May 1998 - June 2000
Education
Art Institute of Pittsburgh
Bachelor of Science, Game Art & Design
Marva Ross Marva Ross's Sykes Experience July 2010 - May 2011
Job Model/Actress at Stroke of Genius Promotions
Industry Entertainment
Experience
Stroke of Genius Promotions December 2011 - Present
Cassadona Glam July 2011 - Present
Atlantic Artwork Company July 2011 - October 2011
Sykes July 2010 - May 2011
JCB Marketing & Associates March 2010 - June 2010
Skills
Call Center, BPO, Workforce Management, Contact Centers, Sla, Fashion Modeling, Marketing and Sales
Education
Southeastern Institute-Columbia 2009 — 2009
Certification in Medical Coding, Medical Billing and Coding
Crestwood High School 2005 — 2008
Stroke of Genius Promotions December 2011 - Present
Cassadona Glam July 2011 - Present
Atlantic Artwork Company July 2011 - October 2011
Sykes July 2010 - May 2011
JCB Marketing & Associates March 2010 - June 2010
Skills
Call Center, BPO, Workforce Management, Contact Centers, Sla, Fashion Modeling, Marketing and Sales
Education
Southeastern Institute-Columbia 2009 — 2009
Certification in Medical Coding, Medical Billing and Coding
Crestwood High School 2005 — 2008
Donald Pitsiladis Donald Pitsiladis's Sykes Experience September 2006 - November 2006
Job Computer Technician, Author, Book/Movie Reviewer
Industry Writing and Editing
Experience
ING Nederland November 2006 - Present
Sykes September 2006 - November 2006
Minot Daily News May 2005 - August 2006
Sykes May 1999 - May 2005
Skills
Internet Troubleshooting, Computer Proficiency, Creative Writing, News Writing, Book Reviews, movie reviews, Making Coffee, Computer Maintenance, Computer Repair, Computer-assisted..., Bookkeeping, Restaurant Management, Restaurants, Service Delivery, Service Management, Life Insurance, Financial Reporting, Video Games, Audio Editing, Audio Books, Social Media, Social Networking, WordPress, Blogging, Time Management, Technical Support, Technical Writing, Newsletters, OS X, Scripting, Web Content
Education
Dakota College at Bottineau 1998 — 1999
Associates, Business
Minot State University 1994 — 1997
Accounting and Business Management
ING Nederland November 2006 - Present
Sykes September 2006 - November 2006
Minot Daily News May 2005 - August 2006
Sykes May 1999 - May 2005
Skills
Internet Troubleshooting, Computer Proficiency, Creative Writing, News Writing, Book Reviews, movie reviews, Making Coffee, Computer Maintenance, Computer Repair, Computer-assisted..., Bookkeeping, Restaurant Management, Restaurants, Service Delivery, Service Management, Life Insurance, Financial Reporting, Video Games, Audio Editing, Audio Books, Social Media, Social Networking, WordPress, Blogging, Time Management, Technical Support, Technical Writing, Newsletters, OS X, Scripting, Web Content
Education
Dakota College at Bottineau 1998 — 1999
Associates, Business
Minot State University 1994 — 1997
Accounting and Business Management
Aaron Rowe's Sykes Experience August 2010 - August 2011
Job Experienced Microsoft SQL Server and SSIS Developer
Industry Information Technology and Services
Experience
Precision Healthcare Delivery July 2015 - Present
Humana August 2011 - April 2015
Sykes August 2010 - August 2011
Skills
SQL, SSIS, Access, Microsoft Excel, VBA, Microsoft SQL Server, Databases, Business Analysis, Customer Service..., Medicare, Marx, Call Centers, Medicare Prescription..., Customer Service, Medicare Advantage, Management, Process Improvement, Requirements Analysis
Education
Sullivan University 2015 — 2017
Associate’s Degree, Computer Information Technology, TBD
Asbury University 2013 — 2017
Associate’s Degree, Theology/Theological Studies, 3.4
Precision Healthcare Delivery July 2015 - Present
Humana August 2011 - April 2015
Sykes August 2010 - August 2011
Skills
SQL, SSIS, Access, Microsoft Excel, VBA, Microsoft SQL Server, Databases, Business Analysis, Customer Service..., Medicare, Marx, Call Centers, Medicare Prescription..., Customer Service, Medicare Advantage, Management, Process Improvement, Requirements Analysis
Education
Sullivan University 2015 — 2017
Associate’s Degree, Computer Information Technology, TBD
Asbury University 2013 — 2017
Associate’s Degree, Theology/Theological Studies, 3.4
Felix Roque Felix Roque's Sykes Experience April 2013 - June 2014
Job Claim analyst at anthem blue cross blue shields
Industry Outsourcing/Offshoring
Experience
Anthem August 2015 - Present
Sykes April 2013 - June 2014
The Results Companies September 2010 - April 2013
Claro RD January 2007 - May 2007
Stream Global Services December 2005 - December 2006
Skills
Multi-cultural Team..., Sales Management, Customer Service, Team Leadership, Microsoft Office
Education
Universidad del Caribe 2002 — 2005
Bachelor's degree, Business Administration and Management, General
instituto politecnico santo domingo oriental 1996 — 2000
High School/Secondary Diplomas and Certificates
Anthem August 2015 - Present
Sykes April 2013 - June 2014
The Results Companies September 2010 - April 2013
Claro RD January 2007 - May 2007
Stream Global Services December 2005 - December 2006
Skills
Multi-cultural Team..., Sales Management, Customer Service, Team Leadership, Microsoft Office
Education
Universidad del Caribe 2002 — 2005
Bachelor's degree, Business Administration and Management, General
instituto politecnico santo domingo oriental 1996 — 2000
High School/Secondary Diplomas and Certificates
Sheena Teopaco Sheena Teopaco's Sykes Experience August 2013 - May 2014
Job
Industry Research
Experience
CARCO Group, Inc. May 2014 - Present
Sykes August 2013 - May 2014
Cumberland County Schools September 2008 - June 2012
Skills
Customer Service, Human Resources, Research, Customer Experience, Teamwork, Team Leadership, Public Speaking, Social Media, Data Entry, Coaching, Negotiation, Account Management
Education
Remington College-Honolulu Campus 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Clinical Medical Assisting
CARCO Group, Inc. May 2014 - Present
Sykes August 2013 - May 2014
Cumberland County Schools September 2008 - June 2012
Skills
Customer Service, Human Resources, Research, Customer Experience, Teamwork, Team Leadership, Public Speaking, Social Media, Data Entry, Coaching, Negotiation, Account Management
Education
Remington College-Honolulu Campus 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Clinical Medical Assisting
Agnes Hegedus Agnes Hegedus's Sykes Experience November 2009 - September 2010
Job 2nd Line IT Helpdesk Analyst at Computacenter
Industry Information Technology and Services
Experience
Computacenter November 2013 - Present
Tata Consultancy Services August 2013 - November 2013
Unisys October 2012 - April 2013
Sykes November 2009 - September 2010
Skills
Technical Support, Troubleshooting, Customer Service, Service Desk, ITIL, Windows 7, Active Directory, Windows XP, Windows, SharePoint, Training Delivery, Printers, Software Installation, Help Desk Support
Education
Debreceni Egyetem 2004 — 2009
Master's degree in French language and literature, Linguistics
Université du Littoral Côte d'Opale 2005 — 2006
Lettres Modernes
Computacenter November 2013 - Present
Tata Consultancy Services August 2013 - November 2013
Unisys October 2012 - April 2013
Sykes November 2009 - September 2010
Skills
Technical Support, Troubleshooting, Customer Service, Service Desk, ITIL, Windows 7, Active Directory, Windows XP, Windows, SharePoint, Training Delivery, Printers, Software Installation, Help Desk Support
Education
Debreceni Egyetem 2004 — 2009
Master's degree in French language and literature, Linguistics
Université du Littoral Côte d'Opale 2005 — 2006
Lettres Modernes
Leslie Koller MEd, BA Leslie Koller MEd, BA's Sykes Experience November 2010 - November 2011
Job Programming, AP Stats, Algebra 2, Geometry, and Algebra 1
Industry Primary/Secondary Education
Experience
Little Rock School District November 2011 - Present
Sykes November 2010 - November 2011
Sears Holdings Corporation August 1985 - June 2010
Skills
Computers, Elementary Mathematics, Teaching secondary math, Computer Hardware, Software Installation, Software, People Skills, Information Technology, Computer Science, Texas Instruments..., HP RPN calculators, Classroom, Curriculum Design, Assessment (Educational), Algebra 1, Algebra 2, RPN (aka post-fix..., Instructional Design, Teacher Training, Staff Development, Algebra, Curriculum Development, Higher Education, Educational Leadership, Lesson Planning, Technology Integration, Teaching, Differentiated..., Tutoring, Educational Technology, Classroom Management, Secondary Education, Mathematics Education, Instructional Technology, Calculus, Courses, Smartboard, Pre-Calculus, E-Learning, Adult Education, ESL, K-12, Blended Learning, Research, Distance Learning, Public Speaking, Geometry, Literacy, Academia, Student Development
Education
Arkansas Tech University 2015 — 2016
Teaching English to Speakers of Other Languages
University of Arkansas at Little Rock 2011 — 2012
Masters of Education, Secondary Education and Teaching
University of Arkansas at Little Rock 1986 — 1990
Bachelor's degree, Mathematics and Computer Science
Little Rock School District November 2011 - Present
Sykes November 2010 - November 2011
Sears Holdings Corporation August 1985 - June 2010
Skills
Computers, Elementary Mathematics, Teaching secondary math, Computer Hardware, Software Installation, Software, People Skills, Information Technology, Computer Science, Texas Instruments..., HP RPN calculators, Classroom, Curriculum Design, Assessment (Educational), Algebra 1, Algebra 2, RPN (aka post-fix..., Instructional Design, Teacher Training, Staff Development, Algebra, Curriculum Development, Higher Education, Educational Leadership, Lesson Planning, Technology Integration, Teaching, Differentiated..., Tutoring, Educational Technology, Classroom Management, Secondary Education, Mathematics Education, Instructional Technology, Calculus, Courses, Smartboard, Pre-Calculus, E-Learning, Adult Education, ESL, K-12, Blended Learning, Research, Distance Learning, Public Speaking, Geometry, Literacy, Academia, Student Development
Education
Arkansas Tech University 2015 — 2016
Teaching English to Speakers of Other Languages
University of Arkansas at Little Rock 2011 — 2012
Masters of Education, Secondary Education and Teaching
University of Arkansas at Little Rock 1986 — 1990
Bachelor's degree, Mathematics and Computer Science
Cori Pineda Cori Pineda's Sykes Experience January 1998 - July 2000
Job English Teacher at Colorado Virtual Academy
Industry Education Management
Experience
Centennial BOCES at Innovative Connections HS August 2013 - Present
Colorado Virtual Academy August 2011 - June 2013
Windsor High School August 2008 - May 2011
University of Northern Colorado October 2006 - September 2007
Wells Fargo December 2000 - May 2005
Sykes January 1998 - July 2000
Skills
Teaching, Curriculum Design, Curriculum Development, Tutoring, Lesson Planning, Classroom, ESL, Teacher Training, Educational Leadership, Classroom Management, Educational Technology, Literacy, Public Speaking, Staff Development, Sales, Time-efficient, Interpersonal..., Data Analysis, Event Planning, Customer Service, Close Attention to..., Training, Troubleshooting, Multi-tasked, Team Building..., Management, Microsoft Office, Interviews, Public Relations
Education
University of Northern Colorado 2005 — 2008
Bachelor of Arts (B.A.), English/Language Arts Teacher Education
Aims Community College 2002 — 2005
General Studies
Centennial BOCES at Innovative Connections HS August 2013 - Present
Colorado Virtual Academy August 2011 - June 2013
Windsor High School August 2008 - May 2011
University of Northern Colorado October 2006 - September 2007
Wells Fargo December 2000 - May 2005
Sykes January 1998 - July 2000
Skills
Teaching, Curriculum Design, Curriculum Development, Tutoring, Lesson Planning, Classroom, ESL, Teacher Training, Educational Leadership, Classroom Management, Educational Technology, Literacy, Public Speaking, Staff Development, Sales, Time-efficient, Interpersonal..., Data Analysis, Event Planning, Customer Service, Close Attention to..., Training, Troubleshooting, Multi-tasked, Team Building..., Management, Microsoft Office, Interviews, Public Relations
Education
University of Northern Colorado 2005 — 2008
Bachelor of Arts (B.A.), English/Language Arts Teacher Education
Aims Community College 2002 — 2005
General Studies
Chester Gemaehlich Chester Gemaehlich's Sykes Experience 2000 - 2001
Job Engineer at Rooney Engineering, Inc.
Industry Computer Hardware
Experience
Rooney Engineering, Inc. June 2013 - Present
RICOH May 2011 - August 2011
InfoPrint Solutions May 2011 - June 2011
ALL PRO AUTO BODY INC September 2008 - August 2009
US Navy September 2003 - September 2008
Sykes 2000 - 2001
Skills
Windows, Microsoft Office, Troubleshooting, Manufacturing, Microsoft Excel, Customer Service, Lean Manufacturing, Project Management, Hardware, Process Improvement, Product Management, Microsoft Word, Computer Hardware, Budgets, Cloud Computing, Marketing, Visio, Sales Management, Virtualization, AutoCAD, Account Management, MS Project, Analysis, Cross-functional Team..., Electronics, HTML, OS X, Supply Chain Management, Data Analysis, Product Development, Networking, Teamwork, Logistics, Computer Repair, PowerPoint, Security, Business Strategy, Programming, Program Management, Operating Systems, Sales, System Administration, Leadership, English, Product Marketing, Marketing Strategy, Engineering, Inventory Management, Team Leadership, Access
Education
Colorado School of Mines 2010 — 2013
B.S, Engineering, Mechanical Specialty
Aims Community College 2009 — 2010
AAS, Auto Collision Repair Technology
Rooney Engineering, Inc. June 2013 - Present
RICOH May 2011 - August 2011
InfoPrint Solutions May 2011 - June 2011
ALL PRO AUTO BODY INC September 2008 - August 2009
US Navy September 2003 - September 2008
Sykes 2000 - 2001
Skills
Windows, Microsoft Office, Troubleshooting, Manufacturing, Microsoft Excel, Customer Service, Lean Manufacturing, Project Management, Hardware, Process Improvement, Product Management, Microsoft Word, Computer Hardware, Budgets, Cloud Computing, Marketing, Visio, Sales Management, Virtualization, AutoCAD, Account Management, MS Project, Analysis, Cross-functional Team..., Electronics, HTML, OS X, Supply Chain Management, Data Analysis, Product Development, Networking, Teamwork, Logistics, Computer Repair, PowerPoint, Security, Business Strategy, Programming, Program Management, Operating Systems, Sales, System Administration, Leadership, English, Product Marketing, Marketing Strategy, Engineering, Inventory Management, Team Leadership, Access
Education
Colorado School of Mines 2010 — 2013
B.S, Engineering, Mechanical Specialty
Aims Community College 2009 — 2010
AAS, Auto Collision Repair Technology
Felix Ardon Felix Ardon's Sykes Experience February 2003 - May 2005
Job Dedicated Support Engineer L3 at Shell
Industry Outsourcing/Offshoring
Experience
Shell November 2012 - Present
NCO Group November 2009 - November 2012
Dell June 2005 - October 2009
A & A Internet Café November 1993 - October 2009
Sykes February 2003 - May 2005
Skills
Computer Hardware, Computer Security, A+ Certified, Computer Repair, Software Installation, Software Implementation, Network Administration, Network Security, Windows Server 2003, Windows 7, XP, Cisco, Printer Support, Data Management, Viruses, Active Directory, Remote Assistance, Computer Maintenance, Windows Vista, Network Design, Wireless Networking, Netbackup, Image Processing, Spanish, English, Software Repair, Computer Peripherals, Windows XP
Education
Universidad Tecnológica de El Salvador 1994 — 2013
Bussiness Administration, Bussinnes Administration
Universidad Tecnológica de El Salvador San Salvador, El Salvador 1993 — 2000
Bachelor on busssiness, Business Administration; 4th
Colegio Don Bosco 1990 — 1993
hightschool
Shell November 2012 - Present
NCO Group November 2009 - November 2012
Dell June 2005 - October 2009
A & A Internet Café November 1993 - October 2009
Sykes February 2003 - May 2005
Skills
Computer Hardware, Computer Security, A+ Certified, Computer Repair, Software Installation, Software Implementation, Network Administration, Network Security, Windows Server 2003, Windows 7, XP, Cisco, Printer Support, Data Management, Viruses, Active Directory, Remote Assistance, Computer Maintenance, Windows Vista, Network Design, Wireless Networking, Netbackup, Image Processing, Spanish, English, Software Repair, Computer Peripherals, Windows XP
Education
Universidad Tecnológica de El Salvador 1994 — 2013
Bussiness Administration, Bussinnes Administration
Universidad Tecnológica de El Salvador San Salvador, El Salvador 1993 — 2000
Bachelor on busssiness, Business Administration; 4th
Colegio Don Bosco 1990 — 1993
hightschool
Ben Franklin, MBA Ben Franklin, MBA's Sykes Experience March 2010 - August 2010
Job Project Manager at Pinnacle Technical Resources
Industry Information Technology and Services
Experience
Pinnacle Technical Resources April 2013 - Present
JCMR Technology January 2012 - Present
Advanced Call Center Technologies October 2010 - October 2011
Sykes March 2010 - August 2010
Charter Communications August 2006 - May 2010
Charter Communications March 2005 - March 2007
Citi April 1994 - March 2005
Nova House Association, Inc. September 1990 - November 1993
Skills
Call Center, Coaching, Customer Service, Workforce Management, Performance Management, Mentoring, Hiring, Organizational..., Process Improvement, Staff Development, Customer Relations, Team Building, Supervisory Skills, Leadership Development, Customer Satisfaction, Problem Solving, Strategic Planning, Change Management, Team Leadership, Employee Relations, Vendor Management, Microsoft Office, Sales Management, Employee Engagement, Excel, Interviewing, Word, Business Strategy, Telecommunications, Call Centers, Customer Experience, Microsoft Excel, Training, Program Management, Cross-functional Team..., Operations Management, Troubleshooting, Outsourcing, SharePoint, Human Resources, Recruiting, SDLC, Leadership, Forecasting, Analysis, Customer Retention, Business Process..., Data Center, Networking, Business Analysis
Education
Ashford University 2007 — 2009
MBA, Organizational Leadership
University of Dayton 1990 — 1993
MA, Clinical Psychology
East Tennessee State University 1985 — 1990
BS, Psychology
Pinnacle Technical Resources April 2013 - Present
JCMR Technology January 2012 - Present
Advanced Call Center Technologies October 2010 - October 2011
Sykes March 2010 - August 2010
Charter Communications August 2006 - May 2010
Charter Communications March 2005 - March 2007
Citi April 1994 - March 2005
Nova House Association, Inc. September 1990 - November 1993
Skills
Call Center, Coaching, Customer Service, Workforce Management, Performance Management, Mentoring, Hiring, Organizational..., Process Improvement, Staff Development, Customer Relations, Team Building, Supervisory Skills, Leadership Development, Customer Satisfaction, Problem Solving, Strategic Planning, Change Management, Team Leadership, Employee Relations, Vendor Management, Microsoft Office, Sales Management, Employee Engagement, Excel, Interviewing, Word, Business Strategy, Telecommunications, Call Centers, Customer Experience, Microsoft Excel, Training, Program Management, Cross-functional Team..., Operations Management, Troubleshooting, Outsourcing, SharePoint, Human Resources, Recruiting, SDLC, Leadership, Forecasting, Analysis, Customer Retention, Business Process..., Data Center, Networking, Business Analysis
Education
Ashford University 2007 — 2009
MBA, Organizational Leadership
University of Dayton 1990 — 1993
MA, Clinical Psychology
East Tennessee State University 1985 — 1990
BS, Psychology
Dustin Schroeder Dustin Schroeder's Sykes Experience February 2005 - March 2007
Job IT Systems Specialist IT Site Lead at ARRIS
Industry Information Technology and Services
Experience
ARRIS November 2014 - Present
ARRIS March 2007 - November 2014
US Army 2005 - 2013
Sykes February 2005 - March 2007
Skills
Troubleshooting, Computer Hardware, Wireless Networking, Network Security, Vendor Management, Vendor Managed Inventory, Project Management, Process Improvement, Purchasing Processes, Cross-functional Team..., PeopleSoft, Microsoft Excel, Access Database, Analytics, Disaster Recovery, TCP/IP, Cisco Certified, Military Experience, Technical Support, CCNA, Analysis, Security+, Wireless
Education
Arapahoe Community College 2011 — 2013
Associate's Degree, Computer Network Technology, 3.87
ARRIS November 2014 - Present
ARRIS March 2007 - November 2014
US Army 2005 - 2013
Sykes February 2005 - March 2007
Skills
Troubleshooting, Computer Hardware, Wireless Networking, Network Security, Vendor Management, Vendor Managed Inventory, Project Management, Process Improvement, Purchasing Processes, Cross-functional Team..., PeopleSoft, Microsoft Excel, Access Database, Analytics, Disaster Recovery, TCP/IP, Cisco Certified, Military Experience, Technical Support, CCNA, Analysis, Security+, Wireless
Education
Arapahoe Community College 2011 — 2013
Associate's Degree, Computer Network Technology, 3.87
Daniel Kaminski's Sykes Experience January 2012 - August 2012
Job Risk Manager – ICS responsible at UNIQA Biztosító Zrt.
Industry Consumer Services
Experience
UNIQA August 2012 - Present
Sykes January 2012 - August 2012
Sykes September 2009 - January 2012
Skills
Service Delivery, Workforce Management, Outsourcing, Process Improvement, Team Management, Internal Controls, Risk Assessment, Operational Risk..., Business Process Design, Quality Assurance, Quality Control, Call Center, Process Management, Business Process..., Mentoring, Training Delivery, Performance Management
Education
Budapesti Corvinus Egyetem 2008 — 2010
Terminated, Sociology
Univerzita Jánosa Selyeho 2005 — 2008
Bachelor of Science (BS), Applied Economics
UNIQA August 2012 - Present
Sykes January 2012 - August 2012
Sykes September 2009 - January 2012
Skills
Service Delivery, Workforce Management, Outsourcing, Process Improvement, Team Management, Internal Controls, Risk Assessment, Operational Risk..., Business Process Design, Quality Assurance, Quality Control, Call Center, Process Management, Business Process..., Mentoring, Training Delivery, Performance Management
Education
Budapesti Corvinus Egyetem 2008 — 2010
Terminated, Sociology
Univerzita Jánosa Selyeho 2005 — 2008
Bachelor of Science (BS), Applied Economics
Julie Shinn-Downes's Sykes Experience July 2010 - September 2011
Job Personal Trust Assistant at Simmons Bank
Industry Insurance
Experience
Simmons First Trust Company January 2015 - Present
Asurion October 2012 - January 2015
NEW/Asurion September 2011 - October 2012
Sykes July 2010 - September 2011
ERA Henley 2009 - 2010
JPMorgan Chase February 2007 - March 2008
Moore & Co., Realtors 2004 - 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Relations, Microsoft Office, Excel, Problem Solving, Negotiation, Word, Troubleshooting, Windows, Training, Public Relations, Microsoft Excel, Organizational..., Marketing Strategy, Business Strategy, Microsoft Word, Call Centers
Education
Arkansas Tech University 1981 — 2005
Bachelor of Arts (BA), Psychology
Russellville High School 1980 — 1982
high school diploma, Foreign Languages and Literatures, General
Simmons First Trust Company January 2015 - Present
Asurion October 2012 - January 2015
NEW/Asurion September 2011 - October 2012
Sykes July 2010 - September 2011
ERA Henley 2009 - 2010
JPMorgan Chase February 2007 - March 2008
Moore & Co., Realtors 2004 - 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Relations, Microsoft Office, Excel, Problem Solving, Negotiation, Word, Troubleshooting, Windows, Training, Public Relations, Microsoft Excel, Organizational..., Marketing Strategy, Business Strategy, Microsoft Word, Call Centers
Education
Arkansas Tech University 1981 — 2005
Bachelor of Arts (BA), Psychology
Russellville High School 1980 — 1982
high school diploma, Foreign Languages and Literatures, General
David Liggins David Liggins's Sykes Experience August 2013 - February 2014
Job Graduate Student
Industry Hospital & Health Care
Experience
7 Cups of Tea July 2014 - Present
IGA August 2014 - June 2015
Sykes August 2013 - February 2014
Nissan of Greer July 2013 - August 2013
Hampton Inn June 2013 - July 2013
South Carolina Department of Mental Health August 2012 - April 2013
Boys and Girls Clubs of America September 2011 - June 2012
Skills
Behavioral Health, Child Development, Interpersonal..., Social Skills, Mental Health, Microsoft Office, Youth Programs, Customer Service, Close Attention to..., Team-oriented, Treatment, Patience, Volunteer Management, Community Service, Childcare, Stress Management, Secretarial Skills, Youth Engagement, Interpersonal Skill, Communication Skills, Software Installation, Heavy Lifting, Mental Health Care, Coachable, Learning Quickly, Mindfulness, Event Planning, Research, Leadership, Public Speaking, Community Outreach, Time Management, Social Networking, Social Media, Supervisory Skills, Direct Patient Care, Clean Rooms, Microsoft Word, PowerPoint, Management, Training, Coaching, Microsoft Excel, Teaching, Team Building, Data Entry
Education
Capella University 2015 — 2017
Master’s Degree, Psychology
Allen University 2007 — 2012
Bachelor of Arts (B.A.), Social Sciences, 2.97
7 Cups of Tea July 2014 - Present
IGA August 2014 - June 2015
Sykes August 2013 - February 2014
Nissan of Greer July 2013 - August 2013
Hampton Inn June 2013 - July 2013
South Carolina Department of Mental Health August 2012 - April 2013
Boys and Girls Clubs of America September 2011 - June 2012
Skills
Behavioral Health, Child Development, Interpersonal..., Social Skills, Mental Health, Microsoft Office, Youth Programs, Customer Service, Close Attention to..., Team-oriented, Treatment, Patience, Volunteer Management, Community Service, Childcare, Stress Management, Secretarial Skills, Youth Engagement, Interpersonal Skill, Communication Skills, Software Installation, Heavy Lifting, Mental Health Care, Coachable, Learning Quickly, Mindfulness, Event Planning, Research, Leadership, Public Speaking, Community Outreach, Time Management, Social Networking, Social Media, Supervisory Skills, Direct Patient Care, Clean Rooms, Microsoft Word, PowerPoint, Management, Training, Coaching, Microsoft Excel, Teaching, Team Building, Data Entry
Education
Capella University 2015 — 2017
Master’s Degree, Psychology
Allen University 2007 — 2012
Bachelor of Arts (B.A.), Social Sciences, 2.97
Ian Rey Adviento Ian Rey Adviento's Sykes Experience July 2004 - February 2009
Job Kitchen Manager at Tim Hortons | Technology Services and Sales at Staples Canada
Industry Consumer Services
Experience
STAPLES Canada October 2014 - Present
Tim Hortons February 2014 - Present
Tim Hortons February 2009 - February 2014
Sykes July 2004 - February 2009
SurfWorld Inc October 2002 - September 2003
Skills
Customer Service, Stores, Microsoft Office, Customer Relations, Food, Planning, Food Service, Administration, Project Planning, Training, Customer Experience, Call Centers, Team Building, Retail, Forecasting, Process Scheduler, Customer Satisfaction, Management, Operations Management, Leadership, Team Leadership, Coaching, Microsoft Excel, Strategic Planning, Troubleshooting, Telecommunications, Technical Support, Employee Training, BPO
Education
Colegio San Agustin 1990 — 1994
STI e-College Southwoods
B.S. in Computer Engineering, Computer Networking
STAPLES Canada October 2014 - Present
Tim Hortons February 2014 - Present
Tim Hortons February 2009 - February 2014
Sykes July 2004 - February 2009
SurfWorld Inc October 2002 - September 2003
Skills
Customer Service, Stores, Microsoft Office, Customer Relations, Food, Planning, Food Service, Administration, Project Planning, Training, Customer Experience, Call Centers, Team Building, Retail, Forecasting, Process Scheduler, Customer Satisfaction, Management, Operations Management, Leadership, Team Leadership, Coaching, Microsoft Excel, Strategic Planning, Troubleshooting, Telecommunications, Technical Support, Employee Training, BPO
Education
Colegio San Agustin 1990 — 1994
STI e-College Southwoods
B.S. in Computer Engineering, Computer Networking
Amy Hunt-Newman's Sykes Experience February 2013 - Present
Job PCI Analyst
Industry Information Technology and Services
Experience
Sykes February 2013 - Present
Jagged Peak February 2009 - February 2012
Medialabs 2005 - 2008
Wendt Productions August 2004 - November 2005
Cummins 2003 - 2004
Entertainment America & National Fulfillment 2001 - 2003
Philips Metals 2001 - 2001
Mastrapasqua Asset Management 2000 - 2001
Skills
Microsoft Office, Budgeting, Customer Service, Excel, Scheduling, Accounting, Proposal Writing, Account Management, Forecasting, Coordination, Requirements Analysis, Documentation, Research, Administration, Customer Relations, Problem Solving, Invoicing, Word, PowerPoint
Education
University of Phoenix 2003 — 2005
Masters, Business Administration
Arizona State University 1996 — 1998
Bachelor, Marketing
Sykes February 2013 - Present
Jagged Peak February 2009 - February 2012
Medialabs 2005 - 2008
Wendt Productions August 2004 - November 2005
Cummins 2003 - 2004
Entertainment America & National Fulfillment 2001 - 2003
Philips Metals 2001 - 2001
Mastrapasqua Asset Management 2000 - 2001
Skills
Microsoft Office, Budgeting, Customer Service, Excel, Scheduling, Accounting, Proposal Writing, Account Management, Forecasting, Coordination, Requirements Analysis, Documentation, Research, Administration, Customer Relations, Problem Solving, Invoicing, Word, PowerPoint
Education
University of Phoenix 2003 — 2005
Masters, Business Administration
Arizona State University 1996 — 1998
Bachelor, Marketing
Olga Nyizsnyovszki Olga Nyizsnyovszki's Sykes Experience July 2005 - October 2007
Job Commercial Logistics Lead East, CEEMECA at Monsanto Company
Industry Logistics and Supply Chain
Experience
Monsanto Company June 2014 - Present
Monsanto October 2011 - June 2014
Monsanto December 2009 - October 2011
Monsanto November 2007 - December 2009
Sykes July 2005 - October 2007
Vilniaus Expedicija June 2003 - April 2005
Skills
International Trade, Customer Service, Logistics, Warehousing, Supply Chain Management, Transportation, Supply Chain, Transportation..., Logistics Management, Supply Chain..., International Logistics, Production Planning, SAP, 3PL, Forecasting, Management, Business Strategy
Education
Vilniaus Gedimino Technikos Universitetas 1999 — 2003
Bachelor's degree, Transport engineering
LCC International University, Lithuania 1998 — 1999
English Language Institute
Monsanto Company June 2014 - Present
Monsanto October 2011 - June 2014
Monsanto December 2009 - October 2011
Monsanto November 2007 - December 2009
Sykes July 2005 - October 2007
Vilniaus Expedicija June 2003 - April 2005
Skills
International Trade, Customer Service, Logistics, Warehousing, Supply Chain Management, Transportation, Supply Chain, Transportation..., Logistics Management, Supply Chain..., International Logistics, Production Planning, SAP, 3PL, Forecasting, Management, Business Strategy
Education
Vilniaus Gedimino Technikos Universitetas 1999 — 2003
Bachelor's degree, Transport engineering
LCC International University, Lithuania 1998 — 1999
English Language Institute
Peter Malone Peter Malone's Sykes Experience September 2006 - September 2007
Job Senior Java Software Engineer (Spring, Web Services) at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments April 2015 - Present
Fidelity Investments March 2014 - April 2015
Fidelity Investments June 2012 - March 2014
Fidelity Investments June 2011 - June 2012
Fidelity Investments March 2009 - June 2011
Fidelity Investments September 2008 - March 2009
Fidelity Investments September 2007 - September 2008
Sykes September 2006 - September 2007
Intel February 2005 - August 2005
Skills
Unix, Linux, Perl, Testing, Software Development, C, Apache, Ubuntu, Troubleshooting, OS X, Performance Tuning, Performance Testing, Performance Metrics, Irish Literature, Irish, Java, RedHat, Performance Analysis, Automation, Bash, iOS, C++ Language, Assembly Language, x86 Assembly, FreeBSD, OpenBSD, NetBSD, PHP, Gentoo Linux, LoadRunner, Network Security, MySQL, Python, Git, Github, OpenBSD Contributor, CVS, Technical Support, Irish music, Tomcat, C++, Red Hat Linux, SQL
Education
Institute of Technology, Tralee 2001 — 2006
B.Sc. (Honours) in Software Development
Fidelity Investments April 2015 - Present
Fidelity Investments March 2014 - April 2015
Fidelity Investments June 2012 - March 2014
Fidelity Investments June 2011 - June 2012
Fidelity Investments March 2009 - June 2011
Fidelity Investments September 2008 - March 2009
Fidelity Investments September 2007 - September 2008
Sykes September 2006 - September 2007
Intel February 2005 - August 2005
Skills
Unix, Linux, Perl, Testing, Software Development, C, Apache, Ubuntu, Troubleshooting, OS X, Performance Tuning, Performance Testing, Performance Metrics, Irish Literature, Irish, Java, RedHat, Performance Analysis, Automation, Bash, iOS, C++ Language, Assembly Language, x86 Assembly, FreeBSD, OpenBSD, NetBSD, PHP, Gentoo Linux, LoadRunner, Network Security, MySQL, Python, Git, Github, OpenBSD Contributor, CVS, Technical Support, Irish music, Tomcat, C++, Red Hat Linux, SQL
Education
Institute of Technology, Tralee 2001 — 2006
B.Sc. (Honours) in Software Development
Ariel Moton Ariel Moton's Sykes Experience February 2014 - September 2014
Job Unit Manager of Waffle House
Industry Consumer Services
Experience
Waffle House, Inc. January 2015 - Present
Sykes February 2014 - September 2014
Dream Builders Communication, Inc. May 2013 - August 2013
Leaders of Tomorrow Learning and Development Program May 2013 - August 2013
Destiny of Greenwood June 2005 - August 2012
Anytime Fitness May 2005 - August 2012
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Leadership, Communication, QuickBooks, Customer Service, Teamwork, Team Leadership, Fitness, Time Management
Education
Livingstone College 2014 — 2014
Bachelor of Science (B.S.), Business Administration, Management and Operations
Allen University 2009 — 2010
None, Business Administration and Management, General, 3.4
Waffle House, Inc. January 2015 - Present
Sykes February 2014 - September 2014
Dream Builders Communication, Inc. May 2013 - August 2013
Leaders of Tomorrow Learning and Development Program May 2013 - August 2013
Destiny of Greenwood June 2005 - August 2012
Anytime Fitness May 2005 - August 2012
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Leadership, Communication, QuickBooks, Customer Service, Teamwork, Team Leadership, Fitness, Time Management
Education
Livingstone College 2014 — 2014
Bachelor of Science (B.S.), Business Administration, Management and Operations
Allen University 2009 — 2010
None, Business Administration and Management, General, 3.4
Tabitha Williams Tabitha Williams's Sykes Experience November 2012 - February 2014
Job
Industry Hospital & Health Care
Experience
Sykes November 2012 - February 2014
State Farm Insurance December 2009 - February 2011
State Farm Insurance January 2008 - December 2009
State Farm Insurance March 2005 - December 2007
Skills
Subrogation, Claims Handling, Clerical, Data Entry, Data Processing, Customer Service, Committed to Customer..., Active Listening, Committed to Development, Committed to..., Active Learning, Quick Study, Quick Thinker, Work Well Independently, Dependable Team Player, Multi Tasking, Adjustments, Employee Benefits, Invoicing, Claim Investigation, Claims Management, Claim, Liability, Administrative..., Claims Resolution, Outlook, Call Centers, Underwriting, Commercial Insurance, Access, Workers Compensation, Spreadsheets, Health Insurance, Management, Property & Casualty...
Education
Ridge Career Center 2013 — 2014
Certificate, Medical Coder/Biller, A
New Smyrna Beach High School 1991 — 1995
Honors Diploma
Sykes November 2012 - February 2014
State Farm Insurance December 2009 - February 2011
State Farm Insurance January 2008 - December 2009
State Farm Insurance March 2005 - December 2007
Skills
Subrogation, Claims Handling, Clerical, Data Entry, Data Processing, Customer Service, Committed to Customer..., Active Listening, Committed to Development, Committed to..., Active Learning, Quick Study, Quick Thinker, Work Well Independently, Dependable Team Player, Multi Tasking, Adjustments, Employee Benefits, Invoicing, Claim Investigation, Claims Management, Claim, Liability, Administrative..., Claims Resolution, Outlook, Call Centers, Underwriting, Commercial Insurance, Access, Workers Compensation, Spreadsheets, Health Insurance, Management, Property & Casualty...
Education
Ridge Career Center 2013 — 2014
Certificate, Medical Coder/Biller, A
New Smyrna Beach High School 1991 — 1995
Honors Diploma
Lei Marie Calilan Lei Marie Calilan's Sykes Experience September 2006 — February 2007
Job Medical Secretary at Lawrence Avenue Medical Centre (Family Practice)
Industry Hospital & Health Care
Experience
Lawrence Avenue Medical Centre (Family Practice) February 2014 — October 2017
Makati Medical Center December 2008 — October 2012
Makati Medical Center August 2010 — August 2011
Makati Medical Center April 2008 — December 2008
Makati Medical Center April 2007 — April 2008
Sykes September 2006 — February 2007
SPi Global July 2006 — September 2006
Skills
Nursing Management, Nursing Care, Vital Signs, Cpr Certified, Microsoft Office, Nursing, Healthcare, Patient Education, Patient Safety, Nursing Education, Nursing Process, BLS, Inpatient, ACLS, Healthcare Management, Medical Terminology, Health Education, Patient Advocacy, Urogynecology, Obstetrics, Gynecology, Surgical Assisting, Urology, Urodynamics, Bladder, Overactive Bladder, Urinalysis, Biofeedback, Scanners, Catheters, Customer Service, Perioperative Nursing, Nursing Documentation, Registered Nurses, Post Anesthesia Care, Medical Transcription, Transcription, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Access, Medisoft, Medical/Surgical, Medical-Surgical
Education
Academy of Learning College - Bay & Bloor Campus 2013 — 2013
Certified Medical Assisting Professional (Diploma), Health Services Administration, 98.19/100
University of Makati 2009 — 2009
Candidate, Master of Arts in Nursing - Major in Nursing Administration, 1.13/1.00 (94/100)
Makati Medical Center College of Nursing 2002 — 2006
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse, 2.06/1.00 (86-88/100)
Makati Medical Center College of Nursing 2002 — 2004
Associate of Science (A.S.), Health Services/Allied Health/Health Sciences, General, 2.00/1.00 (86-88/100)
Lawrence Avenue Medical Centre (Family Practice) February 2014 — October 2017
Makati Medical Center December 2008 — October 2012
Makati Medical Center August 2010 — August 2011
Makati Medical Center April 2008 — December 2008
Makati Medical Center April 2007 — April 2008
Sykes September 2006 — February 2007
SPi Global July 2006 — September 2006
Skills
Nursing Management, Nursing Care, Vital Signs, Cpr Certified, Microsoft Office, Nursing, Healthcare, Patient Education, Patient Safety, Nursing Education, Nursing Process, BLS, Inpatient, ACLS, Healthcare Management, Medical Terminology, Health Education, Patient Advocacy, Urogynecology, Obstetrics, Gynecology, Surgical Assisting, Urology, Urodynamics, Bladder, Overactive Bladder, Urinalysis, Biofeedback, Scanners, Catheters, Customer Service, Perioperative Nursing, Nursing Documentation, Registered Nurses, Post Anesthesia Care, Medical Transcription, Transcription, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Access, Medisoft, Medical/Surgical, Medical-Surgical
Education
Academy of Learning College - Bay & Bloor Campus 2013 — 2013
Certified Medical Assisting Professional (Diploma), Health Services Administration, 98.19/100
University of Makati 2009 — 2009
Candidate, Master of Arts in Nursing - Major in Nursing Administration, 1.13/1.00 (94/100)
Makati Medical Center College of Nursing 2002 — 2006
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse, 2.06/1.00 (86-88/100)
Makati Medical Center College of Nursing 2002 — 2004
Associate of Science (A.S.), Health Services/Allied Health/Health Sciences, General, 2.00/1.00 (86-88/100)
Kamiya Talbert's Sykes Experience October 2013 - Present
Job Gaming/ Billing Specialist at Sykes
Industry Telecommunications
Experience
Sykes October 2013 - Present
Sykes October 2013 - Present
Crius Energy, LLC October 2012 - June 2013
Parking Inc September 2012 - October 2012
Express Employment Professionals April 2012 - June 2012
Stonehenge Property Management July 2011 - February 2012
Lord & Taylor October 2011 - December 2011
Skills
Microsoft Office, Microsoft Outlook, Quickbooks, Internet, Adobe, Data Entry, Telephone Skills, Filing, Copying, Document Scanning, Fax, Mailroom, Customer Service, Retail, Bookkeeping
Education
University of Maryland University College 2014 — 2018
Bachelor of Science Investigative Forensics, Forensic Science and Technology, A
Ashworth College 2011 — 2012
Forensic Science Diploma, Science, Criminal Justice
James Madison High Scool 2011 — 2012
Diploma, Regular/General High School/Secondary Diploma Program
American InterContinental University
Bachelor of Science in Criminal Justice, Forensic Science and Technology, B
Sykes October 2013 - Present
Sykes October 2013 - Present
Crius Energy, LLC October 2012 - June 2013
Parking Inc September 2012 - October 2012
Express Employment Professionals April 2012 - June 2012
Stonehenge Property Management July 2011 - February 2012
Lord & Taylor October 2011 - December 2011
Skills
Microsoft Office, Microsoft Outlook, Quickbooks, Internet, Adobe, Data Entry, Telephone Skills, Filing, Copying, Document Scanning, Fax, Mailroom, Customer Service, Retail, Bookkeeping
Education
University of Maryland University College 2014 — 2018
Bachelor of Science Investigative Forensics, Forensic Science and Technology, A
Ashworth College 2011 — 2012
Forensic Science Diploma, Science, Criminal Justice
James Madison High Scool 2011 — 2012
Diploma, Regular/General High School/Secondary Diploma Program
American InterContinental University
Bachelor of Science in Criminal Justice, Forensic Science and Technology, B
Roldan Babar Roldan Babar's Sykes Experience September 2007 - May 2009
Job Helpdesk at ARINC
Industry Telecommunications
Experience
ARINC June 2011 - Present
ARINC February 2011 - April 2011
TMC IT and Telecom Consulting Inc. formerly TMC Telecommunications Management Consultants Inc. October 2009 - January 2010
Sykes September 2007 - May 2009
Sykes October 2005 - September 2007
Bayan Telecommunications December 1999 - February 2005
Bayan Telecommunications November 1997 - December 1999
Bayan Telecommunications May 1993 - November 1997
SPI April 1993 - May 1993
Skills
Visio, XP, Routers, Operating Systems, Cisco Technologies, Technical Support, Troubleshooting, Active Directory, Switches, CCNA, IT Operations, Networking, Software Installation, WAN, Servers, Help Desk Support, Telecommunications, Cisco Routers, Laptops, Call Centers, VPN, Windows 7, DHCP, System Deployment, LAN-WAN, TCP/IP, Computer Hardware, VoIP, Wireless Networking, Network Administration, Hardware, Windows XP
Education
British Columbia Institute of Technology 2010 — 2013
Network Adminstrator Technician, Information Technology
AMA University 1987 — 1992
Bachelor or Science Major in Computer Engineering, 1922
Siena College of Taytay 1983 — 1987
ARINC June 2011 - Present
ARINC February 2011 - April 2011
TMC IT and Telecom Consulting Inc. formerly TMC Telecommunications Management Consultants Inc. October 2009 - January 2010
Sykes September 2007 - May 2009
Sykes October 2005 - September 2007
Bayan Telecommunications December 1999 - February 2005
Bayan Telecommunications November 1997 - December 1999
Bayan Telecommunications May 1993 - November 1997
SPI April 1993 - May 1993
Skills
Visio, XP, Routers, Operating Systems, Cisco Technologies, Technical Support, Troubleshooting, Active Directory, Switches, CCNA, IT Operations, Networking, Software Installation, WAN, Servers, Help Desk Support, Telecommunications, Cisco Routers, Laptops, Call Centers, VPN, Windows 7, DHCP, System Deployment, LAN-WAN, TCP/IP, Computer Hardware, VoIP, Wireless Networking, Network Administration, Hardware, Windows XP
Education
British Columbia Institute of Technology 2010 — 2013
Network Adminstrator Technician, Information Technology
AMA University 1987 — 1992
Bachelor or Science Major in Computer Engineering, 1922
Siena College of Taytay 1983 — 1987
Jenna McClure Jenna McClure's Sykes Experience May 2014 - Present
Job Web/Graphic Designer, Rockstar Extraordinaire
Industry Graphic Design
Experience
Sykes May 2014 - Present
Sugarskull Cupcakery July 2013 - Present
Oglethorpe, Inc September 2012 - May 2014
Daily Independent March 2013 - September 2013
Pixel Candy Designs July 2009 - August 2012
eFoodHandlers October 2011 - January 2012
Mad Scientist Marketing and Distribution April 2012 - 2012
Wheeler Dealer Liquidation 2012 - 2012
Strapworks May 2011 - October 2011
Skills
Photoshop, HTML, Graphic Design, Illustrator, Adobe Creative Suite, Web Design, Advanced CSS, JavaScript, Databases, Digital Printing, Social Media, SEO, Web Content Management, Content Writing, CMS, Blogging, Marketing Strategy, Advertising, Mobile Design, Logo Design, Motion Graphics, Vector Illustration, Website Development, Video Editing, Videography, Photography, Computer Hardware, Brand Development, InDesign, QuarkXPress, Web Development, Feature Articles, Community Development, Community Building, Community Engagement, Posters, Video, Graphics, E-commerce, Mac, Creative Direction, Corporate Branding, Image Editing
Education
University of Phoenix 2012 — 2012
Bachelor's degree, Information Technology with concentration in Web Development
Lane Community College 2008 — 2011
Dual, Graphic Design and Web Design
Art Institute of Pittsburgh 2009 — 2010
AAS, Web Design and Interactive Media
Sykes May 2014 - Present
Sugarskull Cupcakery July 2013 - Present
Oglethorpe, Inc September 2012 - May 2014
Daily Independent March 2013 - September 2013
Pixel Candy Designs July 2009 - August 2012
eFoodHandlers October 2011 - January 2012
Mad Scientist Marketing and Distribution April 2012 - 2012
Wheeler Dealer Liquidation 2012 - 2012
Strapworks May 2011 - October 2011
Skills
Photoshop, HTML, Graphic Design, Illustrator, Adobe Creative Suite, Web Design, Advanced CSS, JavaScript, Databases, Digital Printing, Social Media, SEO, Web Content Management, Content Writing, CMS, Blogging, Marketing Strategy, Advertising, Mobile Design, Logo Design, Motion Graphics, Vector Illustration, Website Development, Video Editing, Videography, Photography, Computer Hardware, Brand Development, InDesign, QuarkXPress, Web Development, Feature Articles, Community Development, Community Building, Community Engagement, Posters, Video, Graphics, E-commerce, Mac, Creative Direction, Corporate Branding, Image Editing
Education
University of Phoenix 2012 — 2012
Bachelor's degree, Information Technology with concentration in Web Development
Lane Community College 2008 — 2011
Dual, Graphic Design and Web Design
Art Institute of Pittsburgh 2009 — 2010
AAS, Web Design and Interactive Media
Arthur Manalang Arthur Manalang's Sykes Experience January 2004 - November 2007
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Verizon Wireless October 2012 - Present
Sykes Enterprises Inc. November 2007 - March 2009
Sykes January 2004 - November 2007
Sykes February 2003 - December 2003
Sykes November 2002 - January 2003
Sykes September 2000 - October 2002
Sykes September 1999 - September 2000
Althurman Enterprises 1995 - 1999
Skills
PBX, Telephony, Call Center, Administration, Vendor Management, Contract Negotiation, Escalation, Telecommunications, Disaster Recovery, Planning, IT Operations, Business Analysis, Avaya, IVR, ACD, VoIP, Voice Mail, Business Continuity, Call Recording, Call Routing, IP PBX, Cabling, Avaya PBX, Audix, TDM, Troubleshooting, Contact Centre, Unified Communications, LAN/WAN, SIP, IP, QoS, TCP/IP, Contact Centers, Project Planning, Service Delivery, Call Centers, Software Documentation, Technical Support, Project Management, Sla, CRM, Cisco Technologies, Help Desk Support, LAN-WAN, Infrastructure, WAN, VPN, CTI, Avaya Technologies
Education
Jose P. Rizal University 2000 — 2002
MBA, Business Administration
Don Bosco Technical College 1992 — 1999
Bachelor of Science in Engineering, Electronics and Communications
Verizon Wireless October 2012 - Present
Sykes Enterprises Inc. November 2007 - March 2009
Sykes January 2004 - November 2007
Sykes February 2003 - December 2003
Sykes November 2002 - January 2003
Sykes September 2000 - October 2002
Sykes September 1999 - September 2000
Althurman Enterprises 1995 - 1999
Skills
PBX, Telephony, Call Center, Administration, Vendor Management, Contract Negotiation, Escalation, Telecommunications, Disaster Recovery, Planning, IT Operations, Business Analysis, Avaya, IVR, ACD, VoIP, Voice Mail, Business Continuity, Call Recording, Call Routing, IP PBX, Cabling, Avaya PBX, Audix, TDM, Troubleshooting, Contact Centre, Unified Communications, LAN/WAN, SIP, IP, QoS, TCP/IP, Contact Centers, Project Planning, Service Delivery, Call Centers, Software Documentation, Technical Support, Project Management, Sla, CRM, Cisco Technologies, Help Desk Support, LAN-WAN, Infrastructure, WAN, VPN, CTI, Avaya Technologies
Education
Jose P. Rizal University 2000 — 2002
MBA, Business Administration
Don Bosco Technical College 1992 — 1999
Bachelor of Science in Engineering, Electronics and Communications
Sharee Vance's Sykes Experience October 2012 - June 2013
Job Executive Administrative Assistant
Industry Executive Office
Experience
Self-employed May 2014 - Present
TJ Maxx August 2014 - August 2015
Apple July 2013 - March 2015
Georgia Board of Pardons & Paroles November 2012 - August 2013
Sykes October 2012 - June 2013
Georgia Board of Pardons & Paroles July 2011 - November 2012
Georgia Department of Driver Services May 2010 - June 2011
Safelite AutoGlass July 2009 - May 2010
Skills
Data Entry, Customer Service, Lotus Notes, Office Management, Microsoft Office, Administrative..., Government, Outlook, Microsoft Word, Appointment Scheduling, PeopleSoft, Public Speaking, Order Processing, Software Documentation, Typing, Customer Satisfaction, Dispatching, Invoicing, Process Scheduler, Troubleshooting, Telephone Skills, Spreadsheets, Wordperfect, Training, PowerPoint, Microsoft Excel, Office Administration, Access, Budgets, CONS, Job Scheduling, Meeting Scheduling, Note Taking, Filing, Records Management, Database Administration, Confidentiality, File Management, Calendars, Conflict Resolution, 10 Key, Windows, Internet Explorer, Receptionist Duties, Phone Etiquette, Administrative Work, Windows XP, Microsoft Office 2007, Kronos Timekeeping, Relationship Building
Education
Columbia College 2013 — 2015
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.25 GPA
American Intercontinental University 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration, 3.0 GPA
Self-employed May 2014 - Present
TJ Maxx August 2014 - August 2015
Apple July 2013 - March 2015
Georgia Board of Pardons & Paroles November 2012 - August 2013
Sykes October 2012 - June 2013
Georgia Board of Pardons & Paroles July 2011 - November 2012
Georgia Department of Driver Services May 2010 - June 2011
Safelite AutoGlass July 2009 - May 2010
Skills
Data Entry, Customer Service, Lotus Notes, Office Management, Microsoft Office, Administrative..., Government, Outlook, Microsoft Word, Appointment Scheduling, PeopleSoft, Public Speaking, Order Processing, Software Documentation, Typing, Customer Satisfaction, Dispatching, Invoicing, Process Scheduler, Troubleshooting, Telephone Skills, Spreadsheets, Wordperfect, Training, PowerPoint, Microsoft Excel, Office Administration, Access, Budgets, CONS, Job Scheduling, Meeting Scheduling, Note Taking, Filing, Records Management, Database Administration, Confidentiality, File Management, Calendars, Conflict Resolution, 10 Key, Windows, Internet Explorer, Receptionist Duties, Phone Etiquette, Administrative Work, Windows XP, Microsoft Office 2007, Kronos Timekeeping, Relationship Building
Education
Columbia College 2013 — 2015
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.25 GPA
American Intercontinental University 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration, 3.0 GPA
Tanya Fortune Johnston's Sykes Experience February 2014 - Present
Job CNA/Medication Technician
Industry Education Management
Experience
Fayetteville Manor May 2015 - Present
Fayetteville Manor April 2015 - Present
Sykes February 2014 - Present
Cumberland County Schools November 2009 - June 2012
Cumberland County Schools 2009 - 2012
Skills
Tutoring, Classroom, Higher Education, Research, Curriculum Design, Teaching, Student Affairs, Adult Education, E-Learning, Customer Satisfaction, Customer Experience, Web Services, Teamwork, Phone Etiquette, Sales, Family Services
Education
Fayetteville Technical Community College 2006 — 2013
Healthcare Management and Accounting
American InterContinental University 2011 — 2012
Associate's degree, Business Administration
Fayetteville Manor May 2015 - Present
Fayetteville Manor April 2015 - Present
Sykes February 2014 - Present
Cumberland County Schools November 2009 - June 2012
Cumberland County Schools 2009 - 2012
Skills
Tutoring, Classroom, Higher Education, Research, Curriculum Design, Teaching, Student Affairs, Adult Education, E-Learning, Customer Satisfaction, Customer Experience, Web Services, Teamwork, Phone Etiquette, Sales, Family Services
Education
Fayetteville Technical Community College 2006 — 2013
Healthcare Management and Accounting
American InterContinental University 2011 — 2012
Associate's degree, Business Administration
Curtis Weeks Curtis Weeks's Sykes Experience May 2005 - March 2008
Job Web Developer at Lafferty Equipment
Industry Information Technology and Services
Experience
Lafferty Equipment Manufacturing, Inc. February 2013 - Present
Lafferty Equipment Manufacturing, Inc. November 2014 - Present
Jabbtech LLC January 2009 - April 2015
SYKES Enterprises, Incorporated March 2008 - January 2012
Sykes May 2005 - March 2008
Skills
Networking, CRM, Web Development, CSS, PHP, Telecommunications, Web Design, Drupal, Web Applications, Python, Network Administration, Apache, MySQL, System Administration, Management, jQuery, Databases, Customer Service, Server Administration, Computer Hardware, Technical Support, Disaster Recovery, Git
Education
Arkansas State University
International Business
Lafferty Equipment Manufacturing, Inc. February 2013 - Present
Lafferty Equipment Manufacturing, Inc. November 2014 - Present
Jabbtech LLC January 2009 - April 2015
SYKES Enterprises, Incorporated March 2008 - January 2012
Sykes May 2005 - March 2008
Skills
Networking, CRM, Web Development, CSS, PHP, Telecommunications, Web Design, Drupal, Web Applications, Python, Network Administration, Apache, MySQL, System Administration, Management, jQuery, Databases, Customer Service, Server Administration, Computer Hardware, Technical Support, Disaster Recovery, Git
Education
Arkansas State University
International Business
Kim Cranmer's Sykes Experience December 2010 - April 2012
Job Inventory Manager at The Dealer Trade Network
Industry Automotive
Experience
The Dealer Trade Network May 2012 - Present
Sykes December 2010 - April 2012
Hamron Weight Loss Center April 2009 - November 2010
Skills
Dealers, Sales, Chevrolet, Buick, GMC, Networking, Trading, Cadillac, Customer Satisfaction, Account Management, Call Centers, CRM, BPO, Customer Retention, Sales Management, Selling, Automotive, Automotive Aftermarket, Inventory Management, New Business Development, Profit, Purchasing, Sales Operations, Sales Process
Education
Daymar College-Louisville 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business
The Dealer Trade Network May 2012 - Present
Sykes December 2010 - April 2012
Hamron Weight Loss Center April 2009 - November 2010
Skills
Dealers, Sales, Chevrolet, Buick, GMC, Networking, Trading, Cadillac, Customer Satisfaction, Account Management, Call Centers, CRM, BPO, Customer Retention, Sales Management, Selling, Automotive, Automotive Aftermarket, Inventory Management, New Business Development, Profit, Purchasing, Sales Operations, Sales Process
Education
Daymar College-Louisville 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business
Greg Sykes's Sykes Experience June 2010 - 2014
Job DesignCentered Marketing
Industry Design
Experience
Wetrich Group SCO August 2015 - Present
MiMedx November 2014 - August 2015
Mölnlycke Health Care August 2010 - November 2014
SYKES June 2010 - 2014
Grant Design Collaborative 2007 - 2009
Adrenaline Advertising and Design 2007 - 2007
Ogden-Ritenour 2006 - 2007
Emerson Cane 2004 - 2005
Skills
Creative Direction, Art Direction, Branding & Identity, Creative Strategy, Graphic Design, Typography, Web Design, Logo Design, Adobe Creative Suite, User Interface Design, Wordpress, Packaging, User Interface, Interaction Design, Advertising, Product Design, Layout, Brochures, Visual Communication, Corporate Branding, Email Marketing, Brand Implementation, Design Strategy, Direct Mail, Social Media Marketing, Graphics, Illustration, Corporate Identity, Digital Media, InDesign, Brand Development, Illustrator, Marketing, Social Media, Concept Development, Photoshop, Posters, User Experience
Education
American InterContinental University 2002 — 2004
BFA, Visual Communications
Armstrong Atlantic State University
Bachelor of Fine Arts (BFA), BFA Visual Communications (Digital Design)
Wetrich Group SCO August 2015 - Present
MiMedx November 2014 - August 2015
Mölnlycke Health Care August 2010 - November 2014
SYKES June 2010 - 2014
Grant Design Collaborative 2007 - 2009
Adrenaline Advertising and Design 2007 - 2007
Ogden-Ritenour 2006 - 2007
Emerson Cane 2004 - 2005
Skills
Creative Direction, Art Direction, Branding & Identity, Creative Strategy, Graphic Design, Typography, Web Design, Logo Design, Adobe Creative Suite, User Interface Design, Wordpress, Packaging, User Interface, Interaction Design, Advertising, Product Design, Layout, Brochures, Visual Communication, Corporate Branding, Email Marketing, Brand Implementation, Design Strategy, Direct Mail, Social Media Marketing, Graphics, Illustration, Corporate Identity, Digital Media, InDesign, Brand Development, Illustrator, Marketing, Social Media, Concept Development, Photoshop, Posters, User Experience
Education
American InterContinental University 2002 — 2004
BFA, Visual Communications
Armstrong Atlantic State University
Bachelor of Fine Arts (BFA), BFA Visual Communications (Digital Design)
Britany Henry, BS, MHPP's Sykes Experience October 2011 - September 2012
Job Discharge Specialist
Industry Health, Wellness and Fitness
Experience
St. Vincent Health System August 2015 - Present
St. Vincent Health System April 2015 - Present
Conway Obstetrics & Gynecology December 2014 - April 2015
Arkansas Counseling Association March 2014 - December 2014
Hewlett-Packard September 2012 - July 2013
Sykes October 2011 - September 2012
Recovery Centers of Arkansas August 2010 - December 2010
Skills
Customer Service, Grant Writing, People Skills, Web Development, First Aid, Social Marketing, Creativity Skills, Self Help, Timelines, Stress, Health Literacy, Childcare, Conflict, Public Speaking, Social Media Marketing, Account Management, Management, Microsoft Office, Microsoft Word, Windows 7, Windows, Software Installation, SharePoint, Problem Solving, Microsoft Office 2007, CompTIA, CompTIA A+ Essentials, Employee Engagement, Engagement, Mental Health, Health Education, Addictions, Addiction Recovery, Analytics, Brand Development, Consulting, Hardware, Internet, Java, Project Management, Social Networking, Office Management, PowerPoint, Strategic Planning, Quantitative Research, Qualitative Research, Social Media, Data Entry, Time Management, Team Building
Education
Heritage College-Little Rock 2014 — 2015
Hospital and Health Services Management, Hospital and Health Care Facilities Administration/Management
University of Central Arkansas 2004 — 2010
Bachelor of Science, Addiction Studies
St. Vincent Health System August 2015 - Present
St. Vincent Health System April 2015 - Present
Conway Obstetrics & Gynecology December 2014 - April 2015
Arkansas Counseling Association March 2014 - December 2014
Hewlett-Packard September 2012 - July 2013
Sykes October 2011 - September 2012
Recovery Centers of Arkansas August 2010 - December 2010
Skills
Customer Service, Grant Writing, People Skills, Web Development, First Aid, Social Marketing, Creativity Skills, Self Help, Timelines, Stress, Health Literacy, Childcare, Conflict, Public Speaking, Social Media Marketing, Account Management, Management, Microsoft Office, Microsoft Word, Windows 7, Windows, Software Installation, SharePoint, Problem Solving, Microsoft Office 2007, CompTIA, CompTIA A+ Essentials, Employee Engagement, Engagement, Mental Health, Health Education, Addictions, Addiction Recovery, Analytics, Brand Development, Consulting, Hardware, Internet, Java, Project Management, Social Networking, Office Management, PowerPoint, Strategic Planning, Quantitative Research, Qualitative Research, Social Media, Data Entry, Time Management, Team Building
Education
Heritage College-Little Rock 2014 — 2015
Hospital and Health Services Management, Hospital and Health Care Facilities Administration/Management
University of Central Arkansas 2004 — 2010
Bachelor of Science, Addiction Studies
Amarilis Casillas's Sykes Experience November 2010 - March 2011
Job Registered Medical Assistant at Lakeland Regional Health.
Industry Hospital & Health Care
Experience
Lakeland Regional Health-Florida March 2013 - Present
Sykes November 2010 - March 2011
Walt Disney World December 2009 - May 2010
RadioShack June 2008 - March 2009
Skills
First Aid, Cpr Certified, HIPAA, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Oral & Written..., Superior Communications..., Medical Billing, Medical Coding, Medisoft, POS, Merchandising, Stocking, Promotions, Advertising, Mobile Advertising, Online Advertising, Social Media Marketing, Marketing, Social Promotion, Telephone Skills, Filing, Customer Service, Phone Etiquette, Vital Signs
Education
Everest University Online
Associate's degree, Criminal Investigations
Everest University-Lakeland 2012 — 2013
Diploma, Medical Assisting
DeVry University 2015 — 2018
Bachelor of Science (B.S.), Technical Management with a major in Criminal Justice
Lakeland Regional Health-Florida March 2013 - Present
Sykes November 2010 - March 2011
Walt Disney World December 2009 - May 2010
RadioShack June 2008 - March 2009
Skills
First Aid, Cpr Certified, HIPAA, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Oral & Written..., Superior Communications..., Medical Billing, Medical Coding, Medisoft, POS, Merchandising, Stocking, Promotions, Advertising, Mobile Advertising, Online Advertising, Social Media Marketing, Marketing, Social Promotion, Telephone Skills, Filing, Customer Service, Phone Etiquette, Vital Signs
Education
Everest University Online
Associate's degree, Criminal Investigations
Everest University-Lakeland 2012 — 2013
Diploma, Medical Assisting
DeVry University 2015 — 2018
Bachelor of Science (B.S.), Technical Management with a major in Criminal Justice
Ivan Jakubs Ivan Jakubs's Sykes Experience January 2008 - May 2012
Job Technical Translator at HalnaDuna Kft.
Industry Information Technology and Services
Experience
Sykes Central Europe August 2015 - Present
Halna-Duna Kft. November 2014 - July 2015
Grundfos Financial Services September 2013 - November 2014
PayPal January 2013 - August 2013
Sykes Central Europe July 2012 - January 2013
Sykes January 2008 - May 2012
Sykes March 2007 - January 2008
Sykes October 2006 - March 2007
Skills
Call Center, Customer Experience, Customer Service, Workforce Management, Customer Relations, Coaching, Escalation, Team Management, Troubleshooting, Technical Recruiting, SLA, Telephone Skills, Computer Hardware, A+ Certified, Customer Satisfaction, Quality Assurance, Client Services, Service Delivery, Problem Solving, Contact Centers, Call Center Development, BPO, Sla, Technical Support, Call Centers, Financial Services, XP, Help Desk Support, Windows 7, Leadership, Management, Outsourcing, Active Directory, Hardware, Avaya, Networking, CRM, Inbound Marketing, Customer Support, COPC, Customer Retention, Time Management, Call Center..., Service Desk, Windows Vista, Vendor Management, Software Documentation, Windows XP
Education
Daugavpils Universitate 2000 — 2006
Bachelor, English and Swedish Philology
Sykes Central Europe August 2015 - Present
Halna-Duna Kft. November 2014 - July 2015
Grundfos Financial Services September 2013 - November 2014
PayPal January 2013 - August 2013
Sykes Central Europe July 2012 - January 2013
Sykes January 2008 - May 2012
Sykes March 2007 - January 2008
Sykes October 2006 - March 2007
Skills
Call Center, Customer Experience, Customer Service, Workforce Management, Customer Relations, Coaching, Escalation, Team Management, Troubleshooting, Technical Recruiting, SLA, Telephone Skills, Computer Hardware, A+ Certified, Customer Satisfaction, Quality Assurance, Client Services, Service Delivery, Problem Solving, Contact Centers, Call Center Development, BPO, Sla, Technical Support, Call Centers, Financial Services, XP, Help Desk Support, Windows 7, Leadership, Management, Outsourcing, Active Directory, Hardware, Avaya, Networking, CRM, Inbound Marketing, Customer Support, COPC, Customer Retention, Time Management, Call Center..., Service Desk, Windows Vista, Vendor Management, Software Documentation, Windows XP
Education
Daugavpils Universitate 2000 — 2006
Bachelor, English and Swedish Philology
Drew Byars's Sykes Experience January 2015 - Present
Job Customer Service | Workforce Services
Industry Outsourcing/Offshoring
Experience
Sykes January 2015 - Present
COFFEE.ORG, INC. October 2009 - May 2014
Smith Auto Group 2008 - 2009
J.Pauley Toyota 2007 - 2008
Barron Mortgage 2006 - 2007
American Mortgage of Rogers 2005 - 2006
Skills
Sales, Account Management, Sales Management, Forecasting, Customer Service, Management, Strategic Planning, Inventory Management, Operations Management, Team Building, Sales Operations, Budgets, Microsoft Excel, Logistics, Process Improvement, Customer Satisfaction, New Business Development, Negotiation, Training, B2B, Customer Retention, Leadership, Call Centers, Team Leadership, CRM
Education
Arkansas State University
Bachelor of Science (B.S.), Business Administration and Management, General
Sykes January 2015 - Present
COFFEE.ORG, INC. October 2009 - May 2014
Smith Auto Group 2008 - 2009
J.Pauley Toyota 2007 - 2008
Barron Mortgage 2006 - 2007
American Mortgage of Rogers 2005 - 2006
Skills
Sales, Account Management, Sales Management, Forecasting, Customer Service, Management, Strategic Planning, Inventory Management, Operations Management, Team Building, Sales Operations, Budgets, Microsoft Excel, Logistics, Process Improvement, Customer Satisfaction, New Business Development, Negotiation, Training, B2B, Customer Retention, Leadership, Call Centers, Team Leadership, CRM
Education
Arkansas State University
Bachelor of Science (B.S.), Business Administration and Management, General
Harmoni Linton Harmoni Linton's Sykes Experience July 2002 - May 2004
Job Paraprofessional at Ada Public School System
Industry Primary/Secondary Education
Experience
Ada Public School System March 2012 - Present
Interactive Response Technologies, (IRT) June 2007 - October 2010
Sykes July 2002 - May 2004
Legends Night Club October 1999 - July 2002
Firehouse Bar August 2001 - January 2002
The Village Bar October 1999 - May 2001
Skills
Microsoft Office, Public Speaking, Classroom, Tutoring, Classroom Management, Customer Service, Teaching, PowerPoint, Microsoft Word, Microsoft Excel, Research, Educational Technology, Special Education
Education
East Central University 1999 — 2004
100+ hours, Mathematics
East Central University 1999 — 2001
100+ hours, Mathematics
Pontotoc Technology Center 1997 — 1997
MAT, MAT certification
Ada Public School System March 2012 - Present
Interactive Response Technologies, (IRT) June 2007 - October 2010
Sykes July 2002 - May 2004
Legends Night Club October 1999 - July 2002
Firehouse Bar August 2001 - January 2002
The Village Bar October 1999 - May 2001
Skills
Microsoft Office, Public Speaking, Classroom, Tutoring, Classroom Management, Customer Service, Teaching, PowerPoint, Microsoft Word, Microsoft Excel, Research, Educational Technology, Special Education
Education
East Central University 1999 — 2004
100+ hours, Mathematics
East Central University 1999 — 2001
100+ hours, Mathematics
Pontotoc Technology Center 1997 — 1997
MAT, MAT certification
Pam Northam's Sykes Experience October 2013 - Present
Job Software Help Desk Support, Tier 1, Tier 2, Gold
Industry Computer Software
Experience
Sykes October 2013 - Present
Alpine Access September 2012 - October 2013
Concentra November 2010 - June 2012
Skills
Customer Service, Team Building, Data Entry, Microsoft Excel, Call Center, Healthcare Management, Outlook, Administrative..., Microsoft Office, Management, Secretarial Skills, Flex Trainer, Salesforce.com
Education
American Public University System 2015 — 2019
Bachelors In Information Technology, Information Technology Project Management
Collin County Community College 1992 — 1993
Computer Science
Dallas Baptist University 1991 — 1992
Computer Science
Allen High School 1987 — 1991
American Public University System
Information Technology Management (BS), Information Technology Project Management
Sykes October 2013 - Present
Alpine Access September 2012 - October 2013
Concentra November 2010 - June 2012
Skills
Customer Service, Team Building, Data Entry, Microsoft Excel, Call Center, Healthcare Management, Outlook, Administrative..., Microsoft Office, Management, Secretarial Skills, Flex Trainer, Salesforce.com
Education
American Public University System 2015 — 2019
Bachelors In Information Technology, Information Technology Project Management
Collin County Community College 1992 — 1993
Computer Science
Dallas Baptist University 1991 — 1992
Computer Science
Allen High School 1987 — 1991
American Public University System
Information Technology Management (BS), Information Technology Project Management
María Alejandra Calderón Arbizú's Sykes Experience January 2014 - May 2014
Job Sales Development Lead at Wonolo
Industry Telecommunications
Experience
Wonolo June 2015 - Present
Blackhawk Network November 2014 - July 2015
Sykes January 2014 - May 2014
Transactel powered by Telus November 2011 - January 2014
Skills
Microsoft Office, Team Leadership, Customer Service, Cooking, Customer Satisfaction, Marketing Strategy
Education
Universidad 'Francisco Gavidia' 2015 — 2019
Bachelor of Business Administration (BBA), Hotel, Motel, and Restaurant Management
Le bouquet 2012 — 2013
Chef Cocinero Profesional, Culinary Arts/Chef Training
Colegio Guadalupano 1996 — 2009
Bachiller, High School/Secondary Diplomas and Certificates
Wonolo June 2015 - Present
Blackhawk Network November 2014 - July 2015
Sykes January 2014 - May 2014
Transactel powered by Telus November 2011 - January 2014
Skills
Microsoft Office, Team Leadership, Customer Service, Cooking, Customer Satisfaction, Marketing Strategy
Education
Universidad 'Francisco Gavidia' 2015 — 2019
Bachelor of Business Administration (BBA), Hotel, Motel, and Restaurant Management
Le bouquet 2012 — 2013
Chef Cocinero Profesional, Culinary Arts/Chef Training
Colegio Guadalupano 1996 — 2009
Bachiller, High School/Secondary Diplomas and Certificates
Lashawn Lewis-May's Sykes Experience August 2009 - April 2011
Job Primary Support at TeleTech
Industry Telecommunications
Experience
TeleTech October 2014 - January 2015
Time Warner Cable March 2012 - June 2014
Insight Communications October 2011 - March 2012
Sykes August 2009 - April 2011
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Troubleshooting, Telecommunications, Technical Support, Customer Service, Telephone Skills, Customer Support, Data Entry, Avaya, Outlook, Workforce Management, Invoicing, Telephony, Software Documentation, VoIP, Team Leadership, Computer Hardware
Education
University of South Alabama Mitchell College of Business 2015 — 2017
Bachelor’s Degree, Business Administration and Management, Human Resource Management, 3.5 GPA
Jefferson Community College 2012 — 2014
Associate’s Degree, Business Administration and Management, General
Murphy High School 2005 — 2009
Diploma, General Studies
TeleTech October 2014 - January 2015
Time Warner Cable March 2012 - June 2014
Insight Communications October 2011 - March 2012
Sykes August 2009 - April 2011
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Troubleshooting, Telecommunications, Technical Support, Customer Service, Telephone Skills, Customer Support, Data Entry, Avaya, Outlook, Workforce Management, Invoicing, Telephony, Software Documentation, VoIP, Team Leadership, Computer Hardware
Education
University of South Alabama Mitchell College of Business 2015 — 2017
Bachelor’s Degree, Business Administration and Management, Human Resource Management, 3.5 GPA
Jefferson Community College 2012 — 2014
Associate’s Degree, Business Administration and Management, General
Murphy High School 2005 — 2009
Diploma, General Studies
Shannon Gabbard's Sykes Experience January 2011 - June 2015
Job Experienced Customer Service Professional, looking for the next adventure!.
Industry Consumer Services
Experience
Sykes January 2011 - June 2015
Sykes January 2008 - January 2011
Sykes September 2007 - January 2008
Applebee's November 2006 - September 2007
Applebee's December 2005 - November 2006
Affiliated Computer Services, Inc. August 2005 - December 2005
Affiliated Computer Services, Inc. February 2005 - August 2005
Sykes April 2001 - August 2001
Sykes Enterprises, Inc. December 2000 - April 2001
Knott County School System August 1995 - June 2000
Skills
Customer Satisfaction, Customer Experience, Customer Service, Leadership, Training, Management, Team Leadership, Performance Management, Team Building, Time Management, Operations Management, Strategic Planning, Microsoft Office, Call Centers, Outsourcing, Inventory Management, Root Cause Analysis, Problem Solving, Succession Planning, Performance Motivation, Program Implementation, Leadership Development, Client Relations, Data Analysis, Financial Services, Profit & Loss Management, Training Management, Restaurant Management
Education
Alice Lloyd College 1991 — 1995
Bachelor of Arts (BA), Middle School Education, Language Arts & Math
Knott County Central High School 1987 — 1991
Sykes January 2011 - June 2015
Sykes January 2008 - January 2011
Sykes September 2007 - January 2008
Applebee's November 2006 - September 2007
Applebee's December 2005 - November 2006
Affiliated Computer Services, Inc. August 2005 - December 2005
Affiliated Computer Services, Inc. February 2005 - August 2005
Sykes April 2001 - August 2001
Sykes Enterprises, Inc. December 2000 - April 2001
Knott County School System August 1995 - June 2000
Skills
Customer Satisfaction, Customer Experience, Customer Service, Leadership, Training, Management, Team Leadership, Performance Management, Team Building, Time Management, Operations Management, Strategic Planning, Microsoft Office, Call Centers, Outsourcing, Inventory Management, Root Cause Analysis, Problem Solving, Succession Planning, Performance Motivation, Program Implementation, Leadership Development, Client Relations, Data Analysis, Financial Services, Profit & Loss Management, Training Management, Restaurant Management
Education
Alice Lloyd College 1991 — 1995
Bachelor of Arts (BA), Middle School Education, Language Arts & Math
Knott County Central High School 1987 — 1991
Farrah Birch Farrah Birch's Sykes Experience September 1997 - March 2001
Job IT Systems Support@Cupid Intimates
Industry Information Technology and Services
Experience
Cupid Foundations, Inc. September 2012 - Present
First United Methodist Church of Bartlesville, OK July 2011 - September 2012
Concern Center July 2012 - August 2012
SGS Petroleum Service Corporation July 2010 - December 2010
SGS Petroleum Service Corporation October 2005 - February 2009
Connors State College November 2004 - May 2005
Sykes September 1997 - March 2001
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Computer Network..., Microsoft Office, Microsoft Technologies, Active Directory, Microsoft Exchange, Symantec Backup, Ghost Imaging, Administrative..., Desktop Computers, Software Documentation, Troubleshooting, Network Administration, Networking, Norton Ghost, Operating Systems, Laptops, Technical Support, Windows, Hardware, Windows Server, Printers, Windows 7, Visual Basic, Help Desk Support
Education
Connors State College
Computer Science
Indian Capital Technology Center-Tahlequah
CCNA, Web Design
Cupid Foundations, Inc. September 2012 - Present
First United Methodist Church of Bartlesville, OK July 2011 - September 2012
Concern Center July 2012 - August 2012
SGS Petroleum Service Corporation July 2010 - December 2010
SGS Petroleum Service Corporation October 2005 - February 2009
Connors State College November 2004 - May 2005
Sykes September 1997 - March 2001
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Computer Network..., Microsoft Office, Microsoft Technologies, Active Directory, Microsoft Exchange, Symantec Backup, Ghost Imaging, Administrative..., Desktop Computers, Software Documentation, Troubleshooting, Network Administration, Networking, Norton Ghost, Operating Systems, Laptops, Technical Support, Windows, Hardware, Windows Server, Printers, Windows 7, Visual Basic, Help Desk Support
Education
Connors State College
Computer Science
Indian Capital Technology Center-Tahlequah
CCNA, Web Design
Cecilia Salazar Bradfield Cecilia Salazar Bradfield's Sykes Experience July 2005 - April 2007
Job Category Planner at Sysco Eastern Wisconsin
Industry Food & Beverages
Experience
Sysco Eastern Wisconsin, LLC March 2013 - Present
JX Enterprises- Extension Recruiting January 2013 - March 2013
Wisconsin Pharmacal October 2012 - December 2012
Great Lakes Quick Lube December 2010 - September 2012
Convergys ARM - Encore RMI April 2007 - June 2009
Sykes July 2005 - April 2007
ADVANCED CONTACT SOLUTIONS August 2005 - January 2007
Skills
Microsoft Excel, Microsoft Office, Customer Satisfaction, Credit, SAP, QAD, Teamwork, General Ledger, Account Reconciliation, Inventory Management, Cash Flow, Account Management, Invoicing, Financial Accounting, Financial Statements, Team Building, Team Leadership, Bookkeeping, Vendor Management, Data Analysis, Forecasting, Marketing, Purchasing, Software Documentation, Operations Management, Strategic Planning, Budgets, Business Analysis, Business Planning, Process Improvement, AS400 system, Access, New Business Development, Business Development, Analysis, B2B, Strategic Thinking, Food, Pivot Tables, Direct Sales, Marketing Strategy, Analytics, Customer Service, Management, Training, Sales, Leadership, Pricing, Accounts Receivable, Accounting
Education
Moraine Park Technical College 2010 — 2011
Certified Nurse Assistant
University of Batangas 2001 — 2005
Bachelors Degree, Accounting Management
Sysco Eastern Wisconsin, LLC March 2013 - Present
JX Enterprises- Extension Recruiting January 2013 - March 2013
Wisconsin Pharmacal October 2012 - December 2012
Great Lakes Quick Lube December 2010 - September 2012
Convergys ARM - Encore RMI April 2007 - June 2009
Sykes July 2005 - April 2007
ADVANCED CONTACT SOLUTIONS August 2005 - January 2007
Skills
Microsoft Excel, Microsoft Office, Customer Satisfaction, Credit, SAP, QAD, Teamwork, General Ledger, Account Reconciliation, Inventory Management, Cash Flow, Account Management, Invoicing, Financial Accounting, Financial Statements, Team Building, Team Leadership, Bookkeeping, Vendor Management, Data Analysis, Forecasting, Marketing, Purchasing, Software Documentation, Operations Management, Strategic Planning, Budgets, Business Analysis, Business Planning, Process Improvement, AS400 system, Access, New Business Development, Business Development, Analysis, B2B, Strategic Thinking, Food, Pivot Tables, Direct Sales, Marketing Strategy, Analytics, Customer Service, Management, Training, Sales, Leadership, Pricing, Accounts Receivable, Accounting
Education
Moraine Park Technical College 2010 — 2011
Certified Nurse Assistant
University of Batangas 2001 — 2005
Bachelors Degree, Accounting Management
Lashana Joe Lashana Joe's Sykes Experience October 2013 - Present
Job Human Resources Generalist at Sykes
Industry Human Resources
Experience
Sykes October 2013 - Present
Faneuil, Inc. August 2008 - August 2013
The Home Depot September 2006 - May 2008
The Home Depot 2006 - 2008
Family Dollar Distribution April 2005 - June 2006
Skills
Employee Relations, Human Resources, Recruiting, New Hire Orientations, Performance Management, Training, Payroll, Temporary Placement, FMLA, Management, Open Enrollment, Exit Interviews, Onboarding, Succession Planning, Sales, Employee Benefits, Interviews
Education
Albany State University 1996 — 1999
Bachelor of Science, Business Administration
Albany State University 1996 — 1999
Bachelor of Science (B.S.), Business Administration and Management, General
Sykes October 2013 - Present
Faneuil, Inc. August 2008 - August 2013
The Home Depot September 2006 - May 2008
The Home Depot 2006 - 2008
Family Dollar Distribution April 2005 - June 2006
Skills
Employee Relations, Human Resources, Recruiting, New Hire Orientations, Performance Management, Training, Payroll, Temporary Placement, FMLA, Management, Open Enrollment, Exit Interviews, Onboarding, Succession Planning, Sales, Employee Benefits, Interviews
Education
Albany State University 1996 — 1999
Bachelor of Science, Business Administration
Albany State University 1996 — 1999
Bachelor of Science (B.S.), Business Administration and Management, General
Cindy Carballo Cindy Carballo's Sykes Experience August 2002 - May 2003
Job Medical Receptionist at Florida Hospital Medical Group
Industry Hospital & Health Care
Experience
Florida Hospital Medical Group April 2014 - Present
Miracle-Ear, Inc. April 2012 - April 2014
The Charter Group LLC January 2009 - March 2012
Talentpool November 2003 - October 2009
Spring Lake Nursing Ctr September 2007 - December 2008
Xtreme Fighting Championships November 2007 - May 2008
Valencia Hills Health & Rehabilitation Center January 2005 - August 2007
Sykes August 2002 - May 2003
Skills
Defensive Tactics, Firearms, Vehicle Dynamics, First Aid, Cpr Certified, Legal Issues, Crisis Communications, Fitness Training, Crime Prevention, Internet Networking, Event Marketing, Event Management, Microsoft Office, Internet Research, Office Management
Education
Polk State College 2010 — 2014
Certified Law Enforcement, Criminal Justice and Corrections
Everest University-Lakeland 2004 — 2005
Business Administration, Management and Operations
Florida Hospital Medical Group April 2014 - Present
Miracle-Ear, Inc. April 2012 - April 2014
The Charter Group LLC January 2009 - March 2012
Talentpool November 2003 - October 2009
Spring Lake Nursing Ctr September 2007 - December 2008
Xtreme Fighting Championships November 2007 - May 2008
Valencia Hills Health & Rehabilitation Center January 2005 - August 2007
Sykes August 2002 - May 2003
Skills
Defensive Tactics, Firearms, Vehicle Dynamics, First Aid, Cpr Certified, Legal Issues, Crisis Communications, Fitness Training, Crime Prevention, Internet Networking, Event Marketing, Event Management, Microsoft Office, Internet Research, Office Management
Education
Polk State College 2010 — 2014
Certified Law Enforcement, Criminal Justice and Corrections
Everest University-Lakeland 2004 — 2005
Business Administration, Management and Operations
Louis Dellis Louis Dellis's Sykes Experience November 2000 - January 2015
Job Historian
Industry Marketing and Advertising
Experience
United States Coast Guard Auxiliary July 2005 - Present
Sykes November 2000 - January 2015
Education
American Military University
Masters of Art - Military History, Wars Post 1945
Ashworth College
Bachelor of Business Administration (B.B.A.)
FEMA Emergency Management Institute (EMI)
Emergency Management
Kaneland High School
United Nations Institute for Training and Research (UNITAR)
Peacekeeping
United Nations Institute for Training and Research (UNITAR)
Logistics, Materials, and Supply Chain Management
United States Coast Guard Auxiliary July 2005 - Present
Sykes November 2000 - January 2015
Education
American Military University
Masters of Art - Military History, Wars Post 1945
Ashworth College
Bachelor of Business Administration (B.B.A.)
FEMA Emergency Management Institute (EMI)
Emergency Management
Kaneland High School
United Nations Institute for Training and Research (UNITAR)
Peacekeeping
United Nations Institute for Training and Research (UNITAR)
Logistics, Materials, and Supply Chain Management
Rajinder Dhillon Rajinder Dhillon's Sykes Experience 2000 - 2002
Job IT Specialist
Industry Information Technology and Services
Experience
UnitedHealth Group 2015 - Present
Bureau of Collection Recovery - a Minacs company 2010 - 2014
Bureau of Collection Recovery 2007 - 2010
Radysha's Pizza 2006 - 2008
Kanda Restaurant 2002 - 2006
Sykes 2000 - 2002
Skills
Troubleshooting, Call Centers, Management, Leadership, Service Delivery, Team Leadership, Process Improvement, ITIL, Time Management, Vendor Management, Software Documentation, Active Directory, Technical Support, Call Center, Project Management, Customer Service, Telecommunications, Windows, CCNA, Data Center, Microsoft Office, Team Management, TCP/IP, Outsourcing, CRM, Security, Operating Systems, Microsoft SQL Server, Operations Management, IT Management, Program Management, IT Service Management, Windows Server, Linux, Servers, Asterisk, Microsoft Exchange, IP PBX, PCI DSS, Disaster Recovery, Backup Exec, Cisco Technologies, Fortinet, Co-location, Predictive Dialers, VoIP, VPN, Networking, Change Management, Help Desk Support
Education
Universidad Internacional de las Américas 1995 — 1999
Industrial Engineering
British School of Costa Rica 1990 — 1994
High School/Secondary Diplomas and Certificates
UnitedHealth Group 2015 - Present
Bureau of Collection Recovery - a Minacs company 2010 - 2014
Bureau of Collection Recovery 2007 - 2010
Radysha's Pizza 2006 - 2008
Kanda Restaurant 2002 - 2006
Sykes 2000 - 2002
Skills
Troubleshooting, Call Centers, Management, Leadership, Service Delivery, Team Leadership, Process Improvement, ITIL, Time Management, Vendor Management, Software Documentation, Active Directory, Technical Support, Call Center, Project Management, Customer Service, Telecommunications, Windows, CCNA, Data Center, Microsoft Office, Team Management, TCP/IP, Outsourcing, CRM, Security, Operating Systems, Microsoft SQL Server, Operations Management, IT Management, Program Management, IT Service Management, Windows Server, Linux, Servers, Asterisk, Microsoft Exchange, IP PBX, PCI DSS, Disaster Recovery, Backup Exec, Cisco Technologies, Fortinet, Co-location, Predictive Dialers, VoIP, VPN, Networking, Change Management, Help Desk Support
Education
Universidad Internacional de las Américas 1995 — 1999
Industrial Engineering
British School of Costa Rica 1990 — 1994
High School/Secondary Diplomas and Certificates
Abie Gonzaga Abie Gonzaga's Sykes Experience 2010 - 2012
Job
Industry
Experience
Convergys March 2012 - Present
Sykes 2010 - 2012
ICT Marketing Services January 2006 - February 2010
Skills
Forecasting, Scheduling Management, Real Time Monitoring, Capacity Planning, ERP
Education
AMA University 2001 — 2002
Bachelor's degree, Information Technology
Polytechnic University of the Philippines 1997 — 2001
Bachelor's degree, Journalism
Convergys March 2012 - Present
Sykes 2010 - 2012
ICT Marketing Services January 2006 - February 2010
Skills
Forecasting, Scheduling Management, Real Time Monitoring, Capacity Planning, ERP
Education
AMA University 2001 — 2002
Bachelor's degree, Information Technology
Polytechnic University of the Philippines 1997 — 2001
Bachelor's degree, Journalism
Christine Ackerman Christine Ackerman's Sykes Experience November 2014 - Present
Job Allied Healthcare and Information Technology
Industry Hospital & Health Care
Experience
Sykes November 2014 - Present
Outcomes Health Information Solutions 2009 - December 2014
Skills
Auditing, Analytics, Medical Billing, Medical Terminology, Health Insurance, HIPAA, Medical Education, Medical Coding, IT Operations, Switchboard Operator, Computer Proficiency, Customer Service, Customer Satisfaction, Healthcare, Medical Records, Training, Hospitals, Healthcare Information..., Healthcare Management, Microsoft Office, Microsoft Excel, Data Entry, EMR, Outlook, EHR, Microsoft Word, PowerPoint, Medicine, ICD-9, Process Improvement, Access, Invoicing, Medicare, Managed Care, Time Management, Telephone Skills, CPT, Call Centers, Writing, Accounts Receivable, Administration
Education
Colorado Technical University 2006 — 2008
Associate of Science (A.S.), Medical Billing & Coding, 3.66 (Honors)
Bryant & Stratton College - Main Syracuse 2004 — 2006
Associate's degree, Medical/Clinical Assistant, GPA 3.45 (Honors)
Sykes November 2014 - Present
Outcomes Health Information Solutions 2009 - December 2014
Skills
Auditing, Analytics, Medical Billing, Medical Terminology, Health Insurance, HIPAA, Medical Education, Medical Coding, IT Operations, Switchboard Operator, Computer Proficiency, Customer Service, Customer Satisfaction, Healthcare, Medical Records, Training, Hospitals, Healthcare Information..., Healthcare Management, Microsoft Office, Microsoft Excel, Data Entry, EMR, Outlook, EHR, Microsoft Word, PowerPoint, Medicine, ICD-9, Process Improvement, Access, Invoicing, Medicare, Managed Care, Time Management, Telephone Skills, CPT, Call Centers, Writing, Accounts Receivable, Administration
Education
Colorado Technical University 2006 — 2008
Associate of Science (A.S.), Medical Billing & Coding, 3.66 (Honors)
Bryant & Stratton College - Main Syracuse 2004 — 2006
Associate's degree, Medical/Clinical Assistant, GPA 3.45 (Honors)
Alton A Reid Alton A Reid's Sykes Experience January 2011 - Present
Job Financial Credit Card Representative
Industry Financial Services
Experience
Sykes January 2011 - Present
H&R Block October 2009 - October 2014
Skills
Money Management
Education
Albany State University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business and Personal/Financial Services Marketing Operations
University of Georgia - Terry College of Business
Master of Business Administration (M.B.A.), Finance and Financial Management Services(Enrolled)
Sykes January 2011 - Present
H&R Block October 2009 - October 2014
Skills
Money Management
Education
Albany State University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business and Personal/Financial Services Marketing Operations
University of Georgia - Terry College of Business
Master of Business Administration (M.B.A.), Finance and Financial Management Services(Enrolled)
carmen valadez carmen valadez's Sykes Experience March 2011 - July 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes March 2011 - July 2011
CSC October 2009 - March 2011
TeleTech June 2007 - April 2009
Operations Manager November 2005 - June 2007
TeleTech December 2000 - November 2005
Skills
Call Center, Budgets, Management, 360 Feedback, Operations Management, Call Centers, Training, Sales, BPO, Customer Experience, Workforce Management, Program Management, Business Analysis, Team Building, Customer Service
Education
Universidad de La Salle Bajío, A.C. 2007 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Universidad de La Salle Bajío, A.C. 2002 — 2005
science in comunication, Business/Corporate Communications, Bachelor
Sykes March 2011 - July 2011
CSC October 2009 - March 2011
TeleTech June 2007 - April 2009
Operations Manager November 2005 - June 2007
TeleTech December 2000 - November 2005
Skills
Call Center, Budgets, Management, 360 Feedback, Operations Management, Call Centers, Training, Sales, BPO, Customer Experience, Workforce Management, Program Management, Business Analysis, Team Building, Customer Service
Education
Universidad de La Salle Bajío, A.C. 2007 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Universidad de La Salle Bajío, A.C. 2002 — 2005
science in comunication, Business/Corporate Communications, Bachelor
Jabran Khan, PMP's Sykes Experience 1998 - 2000
Job Software Development Manager at Ipreo
Industry Financial Services
Experience
Ipreo May 2006 - Present
Spectrum K12 School Solutions September 2005 - May 2006
Reynolds & Reynolds March 2003 - August 2005
Domin-8 Enterprise Solutions 2002 - 2003
etalk 2000 - 2002
Nortel Networks 2000 - 2001
Sykes 1998 - 2000
IBM 1996 - 1997
Skills
SQL, MDX, SSAS, Database Design, Databases, Data Modeling, Requirements Analysis, Relational Databases, SQL Server, T-SQL, Business Intelligence, XML, Database Development, Database Administration, Data Analysis, Visio, SQL Server 2000-2008, Project Coordination, Team Leadership, Software Project..., Analytics, PMP, Microsoft SQL Server, Disaster Recovery, SDLC, Stored Procedures, SQL Tuning, Systems Analysis, Business Analysis, Analysis Services, Data Warehousing, OLAP, UML, Software Development, Testing, VSS, Data Mining, Performance Tuning
Education
University of Texas at Dallas - Naveen Jindal School of Management 2001 — 2003
M.S, Information Systems Management & Consulting
University of Mary 1998 — 2000
BS, Computer Information Systems
North West Frontier Province Agricultural University 1994 — 1998
B.S, Genetics
Beaconhouse Public School 1992 — 1994
Ipreo May 2006 - Present
Spectrum K12 School Solutions September 2005 - May 2006
Reynolds & Reynolds March 2003 - August 2005
Domin-8 Enterprise Solutions 2002 - 2003
etalk 2000 - 2002
Nortel Networks 2000 - 2001
Sykes 1998 - 2000
IBM 1996 - 1997
Skills
SQL, MDX, SSAS, Database Design, Databases, Data Modeling, Requirements Analysis, Relational Databases, SQL Server, T-SQL, Business Intelligence, XML, Database Development, Database Administration, Data Analysis, Visio, SQL Server 2000-2008, Project Coordination, Team Leadership, Software Project..., Analytics, PMP, Microsoft SQL Server, Disaster Recovery, SDLC, Stored Procedures, SQL Tuning, Systems Analysis, Business Analysis, Analysis Services, Data Warehousing, OLAP, UML, Software Development, Testing, VSS, Data Mining, Performance Tuning
Education
University of Texas at Dallas - Naveen Jindal School of Management 2001 — 2003
M.S, Information Systems Management & Consulting
University of Mary 1998 — 2000
BS, Computer Information Systems
North West Frontier Province Agricultural University 1994 — 1998
B.S, Genetics
Beaconhouse Public School 1992 — 1994
Levi Placé Levi Placé's Sykes Experience November 1999 - October 2002
Job IT Service Manager at Dell
Industry Information Technology and Services
Experience
Dell May 2012 - February 2014
Dell June 2008 - April 2012
perot systems January 2006 - June 2008
FedEx/Kinko’s September 2005 - December 2005
Ignite Technologies February 2005 - August 2005
Cornerstone (Telvista) September 2004 - February 2005
Charter Communications August 2002 - October 2003
Sykes November 1999 - October 2002
Visioneer November 1997 - September 1998
@Home Network March 1996 - October 1997
Skills
Microsoft Operating..., Apple OS, Red Hat Linux, Microsoft Office, Microsoft Excel, Visio, SharePoint 2007 & 2010, SharePoint Designer, Texas Digital Display..., Lotus Notes, Active Directory, System Administration, Networking, Android SDK, Adobe Creative Suite, PeopleSoft, LogMeIn, Computer Hardware, Customer Service, Long-term Customer..., Internet Troubleshooting, Remote Troubleshooting, BMC Remedy..., IT Operations Management, Operating Budgets, Cross-functional Team..., Leadership Development, Multi-cultural team..., Call center start-up, Service Desk Management, Employee Training, Performance Improvement, Career Development, Behavioral Interviewing, Employee Relations, Employee Retention, Presentations, SLA Management, Key Performance..., IT Service Management, Report Writing, Enterprise Risk..., Situational Leadership, Business Process..., Major Incident..., Vendor Management, Healthcare Information..., SharePoint, Sla, Team Leadership
Education
Apple, Inc 1995 — 1996
AppleCare, AppleCare, Pass
Hair Dynamics Education Center 1993 — 1994
Cosmetology, Barber/Styling
Dell May 2012 - February 2014
Dell June 2008 - April 2012
perot systems January 2006 - June 2008
FedEx/Kinko’s September 2005 - December 2005
Ignite Technologies February 2005 - August 2005
Cornerstone (Telvista) September 2004 - February 2005
Charter Communications August 2002 - October 2003
Sykes November 1999 - October 2002
Visioneer November 1997 - September 1998
@Home Network March 1996 - October 1997
Skills
Microsoft Operating..., Apple OS, Red Hat Linux, Microsoft Office, Microsoft Excel, Visio, SharePoint 2007 & 2010, SharePoint Designer, Texas Digital Display..., Lotus Notes, Active Directory, System Administration, Networking, Android SDK, Adobe Creative Suite, PeopleSoft, LogMeIn, Computer Hardware, Customer Service, Long-term Customer..., Internet Troubleshooting, Remote Troubleshooting, BMC Remedy..., IT Operations Management, Operating Budgets, Cross-functional Team..., Leadership Development, Multi-cultural team..., Call center start-up, Service Desk Management, Employee Training, Performance Improvement, Career Development, Behavioral Interviewing, Employee Relations, Employee Retention, Presentations, SLA Management, Key Performance..., IT Service Management, Report Writing, Enterprise Risk..., Situational Leadership, Business Process..., Major Incident..., Vendor Management, Healthcare Information..., SharePoint, Sla, Team Leadership
Education
Apple, Inc 1995 — 1996
AppleCare, AppleCare, Pass
Hair Dynamics Education Center 1993 — 1994
Cosmetology, Barber/Styling
Gamze Quick Gamze Quick's Sykes Experience 2006 - 2007
Job Project Manager at Jabil
Industry Electrical/Electronic Manufacturing
Experience
Jabil May 2012 - Present
AmeriLife Group LLC March 2011 - April 2012
L'Oreal / SalonCentric 2007 - July 2011
Sykes 2006 - 2007
Skills
Microsoft Excel, Outlook, PowerPoint, Microsoft Word, Access, Visio, Photoshop, QuickBooks, Customer Service, Microsoft Office, Budgets, Administrative..., Teamwork, Leadership, Retail, Financial Reporting, Event Planning, Financial Analysis, Insurance, Management, Team Building, Marketing, Human Resources, Operations Management, Inventory Management, Analysis, Purchasing, Training
Education
B.A., English Language & Literature
Jabil May 2012 - Present
AmeriLife Group LLC March 2011 - April 2012
L'Oreal / SalonCentric 2007 - July 2011
Sykes 2006 - 2007
Skills
Microsoft Excel, Outlook, PowerPoint, Microsoft Word, Access, Visio, Photoshop, QuickBooks, Customer Service, Microsoft Office, Budgets, Administrative..., Teamwork, Leadership, Retail, Financial Reporting, Event Planning, Financial Analysis, Insurance, Management, Team Building, Marketing, Human Resources, Operations Management, Inventory Management, Analysis, Purchasing, Training
Education
B.A., English Language & Literature
Jessica Walsh Jessica Walsh's Sykes Experience December 2005 - July 2006
Job Marketing Associate at Cornerstone Capital Management
Industry Financial Services
Experience
Cornerstone Capital Management Holdings January 2013 - Present
JPMorgan Chase December 2006 - December 2012
Sykes December 2005 - July 2006
Safeway June 2004 - December 2005
Skills
Outlook, Human Resources, Data Entry, Customer Service, Lotus Notes, Banking, Microsoft Word, Microsoft Office, Microsoft Excel, Accounting, Finance, Public Speaking, Management, Financial Analysis, PowerPoint, Process Improvement, Business Analysis, Team Building, Employee Relations, Event Planning, Leadership, Risk Management, Vendor Management
Education
City University of New York-John Jay College of Criminal Justice 2008 — 2009
Certificate, Paralegal Studies
University of Northern Colorado 2003 — 2005
Bachelor of Arts, Major in Criminal Justice, Minors in Legal Studies and Sociology
Aims Community College 2001 — 2003
Associate of Arts, Criminal Justice
Cornerstone Capital Management Holdings January 2013 - Present
JPMorgan Chase December 2006 - December 2012
Sykes December 2005 - July 2006
Safeway June 2004 - December 2005
Skills
Outlook, Human Resources, Data Entry, Customer Service, Lotus Notes, Banking, Microsoft Word, Microsoft Office, Microsoft Excel, Accounting, Finance, Public Speaking, Management, Financial Analysis, PowerPoint, Process Improvement, Business Analysis, Team Building, Employee Relations, Event Planning, Leadership, Risk Management, Vendor Management
Education
City University of New York-John Jay College of Criminal Justice 2008 — 2009
Certificate, Paralegal Studies
University of Northern Colorado 2003 — 2005
Bachelor of Arts, Major in Criminal Justice, Minors in Legal Studies and Sociology
Aims Community College 2001 — 2003
Associate of Arts, Criminal Justice
Matthew Christensen's Sykes Experience January 2015 - Present
Job
Industry Computer Software
Experience
Sykes January 2015 - Present
Sykes October 2013 - Present
Sykes February 2013 - Present
Skills
Python, Django, SAAS, Java, PL/SQL, Programming, Mac OS X, Web Services, XML, Software Development, JavaScript, Eclipse, Linux, OS X, SQL, SaaS, Agile Methodologies, Architecture, AJAX, Integration, Objective-C, Oracle, Web Applications, Cloud Computing, HTML, CSS, Apache, Unix, SOA, User Experience, Software Design, Database Design, SDLC, Software Engineering, Java Enterprise Edition, Software Project..., Object Oriented Design, Databases, Enterprise Architecture, Subversion, Enterprise Software, PHP, Requirements Analysis, Web Development, jQuery, Perl, Microsoft SQL Server, MySQL, Mobile Applications, Architectures
Education
Amherst College 1994 — 1998
BA
Waterford Kamhlaba 1991 — 1993
High School
Waterford Kamhlaba
Sykes January 2015 - Present
Sykes October 2013 - Present
Sykes February 2013 - Present
Skills
Python, Django, SAAS, Java, PL/SQL, Programming, Mac OS X, Web Services, XML, Software Development, JavaScript, Eclipse, Linux, OS X, SQL, SaaS, Agile Methodologies, Architecture, AJAX, Integration, Objective-C, Oracle, Web Applications, Cloud Computing, HTML, CSS, Apache, Unix, SOA, User Experience, Software Design, Database Design, SDLC, Software Engineering, Java Enterprise Edition, Software Project..., Object Oriented Design, Databases, Enterprise Architecture, Subversion, Enterprise Software, PHP, Requirements Analysis, Web Development, jQuery, Perl, Microsoft SQL Server, MySQL, Mobile Applications, Architectures
Education
Amherst College 1994 — 1998
BA
Waterford Kamhlaba 1991 — 1993
High School
Waterford Kamhlaba
Alejandro Rossano's Sykes Experience June 2005 - Present
Job System Engineer at Sykes
Industry Information Services
Aaron Troxel's Sykes Experience June 2006 - Present
Job WFM Analyst at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes June 2006 - Present
Education
Aims Community College 2003 — 2004
Sykes June 2006 - Present
Education
Aims Community College 2003 — 2004
Philip Mazza's Sykes Experience 1999 - 2002
Job Senior Quality Assurance Engineer at LogRhythm
Industry Information Technology and Services
Experience
LogRhythm March 2014 - Present
McKesson MTS, Clinical Solutions 2002 - March 2014
Lockheed Martin January 2007 - August 2007
SYKES 1999 - 2002
Skills
Agile Methodologies, Integration, Test Automation
Education
Appalachian State University 1993 — 1995
MA, Post Secondary Education/ Applied Physics
Clarion University of Pennsylvania 1989 — 1992
BS, Secondary Education and Teaching And a BS in Physics
LogRhythm March 2014 - Present
McKesson MTS, Clinical Solutions 2002 - March 2014
Lockheed Martin January 2007 - August 2007
SYKES 1999 - 2002
Skills
Agile Methodologies, Integration, Test Automation
Education
Appalachian State University 1993 — 1995
MA, Post Secondary Education/ Applied Physics
Clarion University of Pennsylvania 1989 — 1992
BS, Secondary Education and Teaching And a BS in Physics
Lance Zingale's Sykes Experience September 2012 - Present
Job EVP & General Manager, Major Markets at Sykes
Industry Outsourcing/Offshoring
Experience
SYKES September 2012 - Present
SYKES January 2006 - August 2012
StarTek July 2002 - November 2005
Stonehenge Telecom January 1998 - April 2002
AT&T February 1980 - October 1997
Skills
BPO, Outsourcing, Call Center, Customer Experience, Operations Management, Contact Centers, Workforce Management, Offshoring, Process Improvement, Vendor Management, Performance Management, Customer Satisfaction, Product Management, CRM, Call Centers, Sales Operations, Customer Retention, Management, Service Delivery, Inbound Marketing, Team Management, Sales Management, Business Process..., Strategy, Account Management, Team Building
Education
Lehigh University 1978 — 1980
MBA
Allegheny College 1973 — 1977
BA, Economics/Political Science
SYKES September 2012 - Present
SYKES January 2006 - August 2012
StarTek July 2002 - November 2005
Stonehenge Telecom January 1998 - April 2002
AT&T February 1980 - October 1997
Skills
BPO, Outsourcing, Call Center, Customer Experience, Operations Management, Contact Centers, Workforce Management, Offshoring, Process Improvement, Vendor Management, Performance Management, Customer Satisfaction, Product Management, CRM, Call Centers, Sales Operations, Customer Retention, Management, Service Delivery, Inbound Marketing, Team Management, Sales Management, Business Process..., Strategy, Account Management, Team Building
Education
Lehigh University 1978 — 1980
MBA
Allegheny College 1973 — 1977
BA, Economics/Political Science
Emman Ganancial's Sykes Experience September 2003 - June 2004
Job Application Support Analyst at IMM
Industry Information Technology and Services
Experience
IMM July 2015 - Present
Daegis, Inc. - AXS-One July 2006 - June 2015
Asian Development Bank January 2005 - June 2005
Sykes September 2003 - June 2004
Siemens November 1999 - September 2003
Skills
Microsoft Exchange, Lotus Domino, Shell Scripting, Perl, Email Archiving, Digital Archiving, Basics of Unix, Active Directory, Windows Server, Operating Systems, Virtualization, Solaris, Cloud Computing, High Availability, Disaster Recovery, Databases, VMware
Education
University of Batangas 1995 — 2000
Computer Science
Mapua Institute of Technology 1992 — 1994
Electronics and Communications Engineering
IMM July 2015 - Present
Daegis, Inc. - AXS-One July 2006 - June 2015
Asian Development Bank January 2005 - June 2005
Sykes September 2003 - June 2004
Siemens November 1999 - September 2003
Skills
Microsoft Exchange, Lotus Domino, Shell Scripting, Perl, Email Archiving, Digital Archiving, Basics of Unix, Active Directory, Windows Server, Operating Systems, Virtualization, Solaris, Cloud Computing, High Availability, Disaster Recovery, Databases, VMware
Education
University of Batangas 1995 — 2000
Computer Science
Mapua Institute of Technology 1992 — 1994
Electronics and Communications Engineering
John S Schafluetzel's Sykes Experience 1998 - 1999
Job Artist at mindsquint
Industry Graphic Design
Experience
mindsquint 2005 - 2013
Sykes 1998 - 1999
Skills
InDesign, Photoshop, Illustrator, Graphic Design, Illustration, Adobe Creative Suite, Drawing, Logo Design, Photography, Typography, Web Design, Painting, Art, Dreamweaver, Layout, Digital Illustration, Posters, Mac, Graphics, Fine Art, After Effects, Flash, Digital Photography, Vector Illustration, Visual Communication, Business Cards, Flyers, Image Manipulation
Education
University of Northern Colorado 2009 — 2011
Fine Art
Aims Community College 2006 — 2008
Associate's degree, Graphic Design
mindsquint 2005 - 2013
Sykes 1998 - 1999
Skills
InDesign, Photoshop, Illustrator, Graphic Design, Illustration, Adobe Creative Suite, Drawing, Logo Design, Photography, Typography, Web Design, Painting, Art, Dreamweaver, Layout, Digital Illustration, Posters, Mac, Graphics, Fine Art, After Effects, Flash, Digital Photography, Vector Illustration, Visual Communication, Business Cards, Flyers, Image Manipulation
Education
University of Northern Colorado 2009 — 2011
Fine Art
Aims Community College 2006 — 2008
Associate's degree, Graphic Design
Wilda Armentrout's Sykes Experience November 2008 - Present
Job Customer Service Representative
Industry Consumer Services
Experience
SYKES November 2008 - Present
Latelco October 2007 - August 2008
US Support Company September 2004 - September 2007
Unitel November 1997 - March 1998
S Schwab Company March 1983 - October 1989
Education
Alderson Broaddus University 1990 — 1993
Garrett Community College 1989 — 1991
none, Pre-Med, Nursing
Allegany Community College 1989 — 1990
none, Pre-Med
SYKES November 2008 - Present
Latelco October 2007 - August 2008
US Support Company September 2004 - September 2007
Unitel November 1997 - March 1998
S Schwab Company March 1983 - October 1989
Education
Alderson Broaddus University 1990 — 1993
Garrett Community College 1989 — 1991
none, Pre-Med, Nursing
Allegany Community College 1989 — 1990
none, Pre-Med
Louis Lindsey's Sykes Experience 2013 - Present
Job GLOBAL HRIS ANALYST
Industry Human Resources
Experience
Sykes 2013 - Present
Hillsborough County Supervisor of Elections July 2012 - November 2012
U.S. AIR FORCE May 2006 - February 2012
Skills
Management, Human Resources, Analysis, Project Management, IT Management, Databases, Testing, Unix, HRIS, Military, Technical Support, Budgets
Education
Alcorn State University 1986 — 1990
Bachelor's degree, Business Administration and Management, General
Sykes 2013 - Present
Hillsborough County Supervisor of Elections July 2012 - November 2012
U.S. AIR FORCE May 2006 - February 2012
Skills
Management, Human Resources, Analysis, Project Management, IT Management, Databases, Testing, Unix, HRIS, Military, Technical Support, Budgets
Education
Alcorn State University 1986 — 1990
Bachelor's degree, Business Administration and Management, General
Jesus Gaquing, Jr's Sykes Experience 2003 - 2004
Job Staff Physical Therapist at United Methodist Homes and Services & Alliance Rehab
Industry Hospital & Health Care
Experience
United Methodist Homes and Services & Alliance Rehab April 2014 - Present
ePerformax Contact Centers & BPO April 2011 - January 2014
Vector BPO April 2010 - April 2011
ePerformax BPO & Contact Centers February 2008 - November 2009
ePerformax Contact Centers & BPO May 2007 - February 2008
Mactan Benito Ebuen Air Base Hospital, Cebu Philippines November 2004 - December 2006
eTelecare Global Solutions March 2004 - December 2006
Sykes 2003 - 2004
Chong Hua Rehabmedics 2003 - 2003
Skills
BPO, Six Sigma, Technical Support, Workforce Management, Customer Satisfaction, Troubleshooting, Call Centers, Management, Training, Outsourcing, Physical Therapy, Reports Analysis
Education
Southwestern University (PH) 2010 — 2011
Transitional or Post Baccalaureate Program, Physical Therapy/Therapist
Velez College 1997 — 2002
Bachelor’s Degree, Physical Therapay
United Methodist Homes and Services & Alliance Rehab April 2014 - Present
ePerformax Contact Centers & BPO April 2011 - January 2014
Vector BPO April 2010 - April 2011
ePerformax BPO & Contact Centers February 2008 - November 2009
ePerformax Contact Centers & BPO May 2007 - February 2008
Mactan Benito Ebuen Air Base Hospital, Cebu Philippines November 2004 - December 2006
eTelecare Global Solutions March 2004 - December 2006
Sykes 2003 - 2004
Chong Hua Rehabmedics 2003 - 2003
Skills
BPO, Six Sigma, Technical Support, Workforce Management, Customer Satisfaction, Troubleshooting, Call Centers, Management, Training, Outsourcing, Physical Therapy, Reports Analysis
Education
Southwestern University (PH) 2010 — 2011
Transitional or Post Baccalaureate Program, Physical Therapy/Therapist
Velez College 1997 — 2002
Bachelor’s Degree, Physical Therapay
Troy Fillmore's Sykes Experience August 1995 - December 1995
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
eTelecare Global Solutions February 2007 - May 2009
Pinkerton Government Services October 2004 - February 2007
Securitas Security services March 2004 - October 2004
Metro Courier November 2003 - December 2003
Lumber One Construction, Inc. May 2003 - July 2003
WorldCom April 1996 - June 2002
Robert Half Technology March 1996 - April 1996
Taco Bell March 1996 - March 1996
Sykes August 1995 - December 1995
Manpower Inc. March 1995 - June 1995
Education
Collins College 2004 — 2006
Bachelor of Art, Animation, 3D Modeling
Tulsa Community College 1996 — 1997
Computer Programming, Database
Aims Community College 1992 — 1994
Computer Programming, CAD, Computer Art
Anderson University 1991 — 1992
Art
Purdue University 1988 — 1990
Engineering
eTelecare Global Solutions February 2007 - May 2009
Pinkerton Government Services October 2004 - February 2007
Securitas Security services March 2004 - October 2004
Metro Courier November 2003 - December 2003
Lumber One Construction, Inc. May 2003 - July 2003
WorldCom April 1996 - June 2002
Robert Half Technology March 1996 - April 1996
Taco Bell March 1996 - March 1996
Sykes August 1995 - December 1995
Manpower Inc. March 1995 - June 1995
Education
Collins College 2004 — 2006
Bachelor of Art, Animation, 3D Modeling
Tulsa Community College 1996 — 1997
Computer Programming, Database
Aims Community College 1992 — 1994
Computer Programming, CAD, Computer Art
Anderson University 1991 — 1992
Art
Purdue University 1988 — 1990
Engineering
Sharon Buffington, MBA,PHR's Sykes Experience April 2012 - December 2012
Job Field Human Resources Manager Crothall Healthcare
Industry Human Resources
Experience
Crothall Healthcare December 2014 - Present
Lanxess January 2013 - January 2014
Sykes April 2012 - December 2012
Goodwill Industries of Arkansas July 2010 - April 2012
PRIDE Industries November 2008 - August 2009
Target March 2007 - March 2008
Skills
PHR, Employee Relations, New Hire Orientations, Affirmative Action, Benefits Administration, Workforce Planning, Onboarding, Employee Handbooks, Performance Management, EEOC, HR Policies, Talent Acquisition, Succession Planning, HR Transformation, Employee Management, Leave Administration, Americans with..., Incentive Programs, Organizational..., Labor Relations, Job Descriptions, Temporary Placement, Behavioral Interviewing, Grievances, HRIS, Employee Training, Safety, Recruiting, Human Resources
Education
Webster University 2007 — 2009
MBA, Human Resources
Univerisity of Arkansas at Little Rock 1997 — 2006
BBA, Human Resources
Arkansas State University
Crothall Healthcare December 2014 - Present
Lanxess January 2013 - January 2014
Sykes April 2012 - December 2012
Goodwill Industries of Arkansas July 2010 - April 2012
PRIDE Industries November 2008 - August 2009
Target March 2007 - March 2008
Skills
PHR, Employee Relations, New Hire Orientations, Affirmative Action, Benefits Administration, Workforce Planning, Onboarding, Employee Handbooks, Performance Management, EEOC, HR Policies, Talent Acquisition, Succession Planning, HR Transformation, Employee Management, Leave Administration, Americans with..., Incentive Programs, Organizational..., Labor Relations, Job Descriptions, Temporary Placement, Behavioral Interviewing, Grievances, HRIS, Employee Training, Safety, Recruiting, Human Resources
Education
Webster University 2007 — 2009
MBA, Human Resources
Univerisity of Arkansas at Little Rock 1997 — 2006
BBA, Human Resources
Arkansas State University
Richard Palmer's Sykes Experience September 2012 - July 2014
Job IT Support Analyst at CompuCom
Industry Information Technology and Services
Experience
N/A IT Support AnalystCompuComSeptember 2014 - Present
Sykes September 2012 - July 2014
Macy's February 2012 - August 2012
Northwood Shared Resource Center June 2010 - February 2012
FL Department of Juvenile Justive November 2008 - June 2010
Fringe Benefits Management Co September 2007 - September 2008
College Center for Library Automation January 1999 - June 2003
Skills
Backup Exec, Hyper-V, Active Directory, TCP/IP, V2V, SCVMM, DPM, Hardware Support, Windows Server 2008, Windows Server 2003, Self Service Portal, PGP, PKI, Cluster Shared Volumes, Quick Migration, Live Migration, P2V, Cloning, Virtual Libraries, Export/Import, Ghost Imaging, SCOM, PCI Standards, Vulnerability Assessment, Cluster, Windows Server, Servers, VMware
Education
American InterContinental University 2006 — 2007
Masters, Information Technology
Florida International University 1981 — 1985
BS, Computer Science
N/A IT Support AnalystCompuComSeptember 2014 - Present
Sykes September 2012 - July 2014
Macy's February 2012 - August 2012
Northwood Shared Resource Center June 2010 - February 2012
FL Department of Juvenile Justive November 2008 - June 2010
Fringe Benefits Management Co September 2007 - September 2008
College Center for Library Automation January 1999 - June 2003
Skills
Backup Exec, Hyper-V, Active Directory, TCP/IP, V2V, SCVMM, DPM, Hardware Support, Windows Server 2008, Windows Server 2003, Self Service Portal, PGP, PKI, Cluster Shared Volumes, Quick Migration, Live Migration, P2V, Cloning, Virtual Libraries, Export/Import, Ghost Imaging, SCOM, PCI Standards, Vulnerability Assessment, Cluster, Windows Server, Servers, VMware
Education
American InterContinental University 2006 — 2007
Masters, Information Technology
Florida International University 1981 — 1985
BS, Computer Science
Moises Alexander's Sykes Experience June 2008 - January 2009
Job Lead Consultant at Headstrong
Industry Information Technology and Services
Experience
Genpact Headstrong Capital Markets March 2015 - Present
Genpact Headstrong Capital Markets October 2013 - February 2015
Headstrong April 2012 - July 2014
Headstrong November 2010 - March 2012
ArkPhil Information Technology Solutions Inc January 2009 - February 2011
Sykes June 2008 - January 2009
Sykes April 2007 - May 2008
SPi Technologies June 2006 - March 2007
SPi Technologies January 2006 - May 2006
SPi Technologies August 2004 - December 2005
Skills
ASP.NET, Microsoft SQL Server, SOA, Software Development, SQL, jQuery, ASP.NET MVC, SDLC, LINQ, Web Applications, Architectures, Visual Basic, ASP, WinForms, .NET, C#, XML, Web Services, WCF, Visual Studio, Solution Architecture, Entity Framework, XSLT, AJAX, VB.NET, SaaS
Education
University of Perpetual Help System DALTA 1997 — 2001
BS, Computer Science
Genpact Headstrong Capital Markets March 2015 - Present
Genpact Headstrong Capital Markets October 2013 - February 2015
Headstrong April 2012 - July 2014
Headstrong November 2010 - March 2012
ArkPhil Information Technology Solutions Inc January 2009 - February 2011
Sykes June 2008 - January 2009
Sykes April 2007 - May 2008
SPi Technologies June 2006 - March 2007
SPi Technologies January 2006 - May 2006
SPi Technologies August 2004 - December 2005
Skills
ASP.NET, Microsoft SQL Server, SOA, Software Development, SQL, jQuery, ASP.NET MVC, SDLC, LINQ, Web Applications, Architectures, Visual Basic, ASP, WinForms, .NET, C#, XML, Web Services, WCF, Visual Studio, Solution Architecture, Entity Framework, XSLT, AJAX, VB.NET, SaaS
Education
University of Perpetual Help System DALTA 1997 — 2001
BS, Computer Science
Curtis Craddock's Sykes Experience July 2002 - June 2004
Job Teacher at Colorado Dept of Corrections
Industry Primary/Secondary Education
Experience
Colorado Department of Correc July 2004 - Present
Self-employed novelist 1986 - 2015
Self-employed novelist 1986 - 2015
Sykes July 2002 - June 2004
Skills
Creative Writing, Computer Graphics, Teaching, Illustration, Computer Animation, Graphics, Art, Video Games, Video, 3D, Photoshop, Multimedia, Screenwriting, Premiere
Education
Art Institute of Pittsburgh 2009 — 2013
BS, Video Game Art and Design, 4.0
Colorado State University 2005 — 2005
Teaching Certificate, Education
New Mexico State Unversity 1986 — 1990
BS, English
Colorado Department of Correc July 2004 - Present
Self-employed novelist 1986 - 2015
Self-employed novelist 1986 - 2015
Sykes July 2002 - June 2004
Skills
Creative Writing, Computer Graphics, Teaching, Illustration, Computer Animation, Graphics, Art, Video Games, Video, 3D, Photoshop, Multimedia, Screenwriting, Premiere
Education
Art Institute of Pittsburgh 2009 — 2013
BS, Video Game Art and Design, 4.0
Colorado State University 2005 — 2005
Teaching Certificate, Education
New Mexico State Unversity 1986 — 1990
BS, English
Chris Tolbert's Sykes Experience May 2013 - August 2013
Job Help Desk Technician at Propak Corporation
Industry Logistics and Supply Chain
Experience
Propak Corporation June 2015 - Present
STARFLEET July 2009 - Present
Bank of the Ozarks September 2013 - June 2015
Sykes May 2013 - August 2013
Tyson Foods September 1998 - January 2006
Walmart December 1996 - September 1998
Skills
Recruiting, Employee Relations, Human Resources, Talent Acquisition, Customer Service, Public Speaking, Non-profits, Event Planning, Social Media, Microsoft Office, Fundraising, Resume Writing, Nonprofits, Web Page design, Network Administration, Training, Social Networking, Management, Leadership Development, Security, Leadership, Troubleshooting, Payroll, Technical Support, Web Design, Team Leadership, Computer Hardware, Strategic Planning, Windows 7, Windows, Microsoft Word, Networking, Access, Research, Team Building
Education
Arkansas Tech University 2010 — 2014
Technical Certificate, Computer Information System
Arkansas Tech University 2009 — 2014
Bachelor's, Information Technology
Propak Corporation June 2015 - Present
STARFLEET July 2009 - Present
Bank of the Ozarks September 2013 - June 2015
Sykes May 2013 - August 2013
Tyson Foods September 1998 - January 2006
Walmart December 1996 - September 1998
Skills
Recruiting, Employee Relations, Human Resources, Talent Acquisition, Customer Service, Public Speaking, Non-profits, Event Planning, Social Media, Microsoft Office, Fundraising, Resume Writing, Nonprofits, Web Page design, Network Administration, Training, Social Networking, Management, Leadership Development, Security, Leadership, Troubleshooting, Payroll, Technical Support, Web Design, Team Leadership, Computer Hardware, Strategic Planning, Windows 7, Windows, Microsoft Word, Networking, Access, Research, Team Building
Education
Arkansas Tech University 2010 — 2014
Technical Certificate, Computer Information System
Arkansas Tech University 2009 — 2014
Bachelor's, Information Technology
Bridgette Bates's Sykes Experience June 2014 - Present
Job Customer Service ,Youth Work Student, Sales Team Management
Industry Religious Institutions
Experience
Sykes June 2014 - Present
Interactive Response Technologies, (IRT) October 2010 - June 2011
Interactive Response Technologies October 2010 - June 2011
Starbucks Coffee February 2007 - December 2009
Sonrise Church July 2008 - August 2009
CC Concepts February 2005 - March 2006
CC Concepts 2005 - 2006
Convergys 2000 - 2004
Sonrise Church January 1996 - December 2003
Skills
Coaching, Recruiting, Management, Customer Service, Time Management, Public Speaking, Sales, Youth work, Sales Management, Entrepreneurship, Entrepreneurship..., Barista
Education
2007- 2008 SCHOOL NAME, College Of Biblical Studies 2012 — 2015
Theology, Computer Science; Biblical Counseling
New Hope Christian College 2012 — 2015
Bachelor's degree, Ministry Leadership with focus on Youth Ministry, Junior
Sykes June 2014 - Present
Interactive Response Technologies, (IRT) October 2010 - June 2011
Interactive Response Technologies October 2010 - June 2011
Starbucks Coffee February 2007 - December 2009
Sonrise Church July 2008 - August 2009
CC Concepts February 2005 - March 2006
CC Concepts 2005 - 2006
Convergys 2000 - 2004
Sonrise Church January 1996 - December 2003
Skills
Coaching, Recruiting, Management, Customer Service, Time Management, Public Speaking, Sales, Youth work, Sales Management, Entrepreneurship, Entrepreneurship..., Barista
Education
2007- 2008 SCHOOL NAME, College Of Biblical Studies 2012 — 2015
Theology, Computer Science; Biblical Counseling
New Hope Christian College 2012 — 2015
Bachelor's degree, Ministry Leadership with focus on Youth Ministry, Junior
Alan Pagtakhan's Sykes Experience April 2003 - April 2005
Job Technical Support Engineer at Walt Disney TV Animation
Industry Animation
Experience
Walt Disney TV Animation February 2011 - Present
Walt Disney Internet Group August 2009 - February 2011
Disney Connected and Advanced Technologies 2009 - 2011
TeleTech September 2008 - April 2009
TeleTech June 2006 - September 2008
Apple One Inc January 2006 - June 2006
TeleTech April 2005 - April 2005
Sykes April 2003 - April 2005
Skills
Microsoft Exchange
Education
AMA University 1997 — 2001
Bachelor, Computer Science
Walt Disney TV Animation February 2011 - Present
Walt Disney Internet Group August 2009 - February 2011
Disney Connected and Advanced Technologies 2009 - 2011
TeleTech September 2008 - April 2009
TeleTech June 2006 - September 2008
Apple One Inc January 2006 - June 2006
TeleTech April 2005 - April 2005
Sykes April 2003 - April 2005
Skills
Microsoft Exchange
Education
AMA University 1997 — 2001
Bachelor, Computer Science
Misti Hess's Sykes Experience 2005 - 2009
Job Creative,punctual, dependable, organized, and detail oriented Individual seeks a chance to shine and prove self.
Industry Design
Experience
Umemployed February 2013 - Present
Advance/Pierre Food Company January 2013 - February 2013
AS 4 U February 2012 - March 2012
Enid News & Eagle May 2011 - January 2012
Sykes 2005 - 2009
Skills
Sales, Customer Service, Phone Etiquette, Always Punctual, Dependable Team Player, Creative Problem Solving, Logo Design, Designs, Photoshop, Digital Photography, Portrait Photography, Highly detail oriented, 2D graphics
Education
Autry Technology Center 2011 — 2013
Certificates, Photoshop Elements 9 and CS4, N/A
Northern Oklahoma College 2002 — 2004
Associate of Arts (AA), Fine/Studio Arts, General, 4.0
Umemployed February 2013 - Present
Advance/Pierre Food Company January 2013 - February 2013
AS 4 U February 2012 - March 2012
Enid News & Eagle May 2011 - January 2012
Sykes 2005 - 2009
Skills
Sales, Customer Service, Phone Etiquette, Always Punctual, Dependable Team Player, Creative Problem Solving, Logo Design, Designs, Photoshop, Digital Photography, Portrait Photography, Highly detail oriented, 2D graphics
Education
Autry Technology Center 2011 — 2013
Certificates, Photoshop Elements 9 and CS4, N/A
Northern Oklahoma College 2002 — 2004
Associate of Arts (AA), Fine/Studio Arts, General, 4.0
Candice Hamilton's Sykes Experience April 2014 - July 2014
Job Administrative Assistant at Happy Faces Personnel
Industry Telecommunications
Experience
Happy Faces Personnel July 2014 - Present
Sykes April 2014 - July 2014
Copart January 2013 - February 2014
SA IT Services September 2012 - January 2013
Verizon November 2000 - August 2010
Inacom September 1997 - July 1999
Education
Baton Rouge School of Computers 1987 — 1988
Diploma, Computer Operations/Programming, 3.6
Happy Faces Personnel July 2014 - Present
Sykes April 2014 - July 2014
Copart January 2013 - February 2014
SA IT Services September 2012 - January 2013
Verizon November 2000 - August 2010
Inacom September 1997 - July 1999
Education
Baton Rouge School of Computers 1987 — 1988
Diploma, Computer Operations/Programming, 3.6
Petra Markova's Sykes Experience March 2011 - May 2011
Job General Ledger Accountant at Vodafone
Industry Financial Services
Experience
Vodafone September 2014 - Present
Logica November 2011 - June 2014
Intercomp Global Services May 2011 - June 2014
Sykes March 2011 - May 2011
Tesco Stores Ltd June 2010 - September 2010
Citi August 2006 - December 2008
Ipsos September 2002 - December 2005
Skills
Payroll, Analysis, Microsoft Office, Employee Relations, English, Microsoft Excel, Customer Relations, Excel, Teamwork, Word, PowerPoint, Coaching, Problem Solving, Administration, Documentation, Outlook, Financial Reporting, Planning, Report Writing, Interviewing, Czech, SAP ERP, P&I, IFRS, GAAP, HR Consulting, Income Tax
Education
Czech University of Life Sciences Prague, Faculty of Economics and Management 2005 — 2011
Master, Economics and Management
Universitat de Lleida 2009 — 2010
30 ETCS, Certificate of Spanish A1, Certificate of Catalan A1, English Philology, Economics
Vodafone September 2014 - Present
Logica November 2011 - June 2014
Intercomp Global Services May 2011 - June 2014
Sykes March 2011 - May 2011
Tesco Stores Ltd June 2010 - September 2010
Citi August 2006 - December 2008
Ipsos September 2002 - December 2005
Skills
Payroll, Analysis, Microsoft Office, Employee Relations, English, Microsoft Excel, Customer Relations, Excel, Teamwork, Word, PowerPoint, Coaching, Problem Solving, Administration, Documentation, Outlook, Financial Reporting, Planning, Report Writing, Interviewing, Czech, SAP ERP, P&I, IFRS, GAAP, HR Consulting, Income Tax
Education
Czech University of Life Sciences Prague, Faculty of Economics and Management 2005 — 2011
Master, Economics and Management
Universitat de Lleida 2009 — 2010
30 ETCS, Certificate of Spanish A1, Certificate of Catalan A1, English Philology, Economics
Jay Skinner's Sykes Experience April 2003 - August 2007
Job Desktop Support Professional
Industry Information Technology and Services
Experience
IT consultant Self Employed November 2011 - Present
Affinitas 2007 - 2009
Sykes April 2003 - August 2007
Shidler High School September 2000 - May 2002
Sykes May 2000 - September 2000
Skills
Desktop Support, CRM, Customer Satisfaction, VNC, Remote Desktop
Education
Northern Oklahoma College 2004 — 2006
Associate of Science (AS), Mass Communications
Central Technology Center 2002 — 2002
A+ Certification
Pioneer Technology Center 2000 — 2002
Electrical and Electronics Engineering
Shidler High School 1989 — 2002
High School Diploma, 3.5
IT consultant Self Employed November 2011 - Present
Affinitas 2007 - 2009
Sykes April 2003 - August 2007
Shidler High School September 2000 - May 2002
Sykes May 2000 - September 2000
Skills
Desktop Support, CRM, Customer Satisfaction, VNC, Remote Desktop
Education
Northern Oklahoma College 2004 — 2006
Associate of Science (AS), Mass Communications
Central Technology Center 2002 — 2002
A+ Certification
Pioneer Technology Center 2000 — 2002
Electrical and Electronics Engineering
Shidler High School 1989 — 2002
High School Diploma, 3.5
Krishnamurti Acu's Sykes Experience August 2005 - September 2006
Job
Industry Computer Games
Experience
Electronic Arts July 2007 - Present
Sykes August 2005 - September 2006
TeleTech April 2004 - July 2005
Skills
Quality Assurance, Game Development, Video Games, Game Design, Unity3D, Online Gaming, Game Programming, Gameplay, JIRA, Maya, PS3, Xbox 360, DevTrack, Wii, Console, Computer Games
Education
AMA University 1993 — 1999
BS, Computer Science
Electronic Arts July 2007 - Present
Sykes August 2005 - September 2006
TeleTech April 2004 - July 2005
Skills
Quality Assurance, Game Development, Video Games, Game Design, Unity3D, Online Gaming, Game Programming, Gameplay, JIRA, Maya, PS3, Xbox 360, DevTrack, Wii, Console, Computer Games
Education
AMA University 1993 — 1999
BS, Computer Science
janet bearden's Sykes Experience November 2010 - March 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
meitam 2011 - 2012
sykes November 2010 - March 2011
Skills
Computers, Pharmacy, Management, Healthcare, Newspaper
Education
Aiken Technical College 1994 — 1995
Certificate, Phlebotomy Technician/Phlebotomist
oakway high 1977 — 1981
diploma
meitam 2011 - 2012
sykes November 2010 - March 2011
Skills
Computers, Pharmacy, Management, Healthcare, Newspaper
Education
Aiken Technical College 1994 — 1995
Certificate, Phlebotomy Technician/Phlebotomist
oakway high 1977 — 1981
diploma
Candace Dorsey's Sykes Experience October 2009 - July 2010
Job Customer Service Professional
Industry Consumer Services
Experience
Self-employed 2008 - Present
ACS XEROX Company June 2011 - November 2011
Sykes October 2009 - July 2010
Skills
Customer Service, Customer Satisfaction, Loyal, Goal Oriented, Goal Setting, Always Punctual, Great Personality, Highly motivated..., Great Motivator
Education
Sullivan University 2010 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Alabama Agricultural and Mechanical University 2006 — 2009
Psychology
Self-employed 2008 - Present
ACS XEROX Company June 2011 - November 2011
Sykes October 2009 - July 2010
Skills
Customer Service, Customer Satisfaction, Loyal, Goal Oriented, Goal Setting, Always Punctual, Great Personality, Highly motivated..., Great Motivator
Education
Sullivan University 2010 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Alabama Agricultural and Mechanical University 2006 — 2009
Psychology
Kati Stos's Sykes Experience February 2015 - Present
Job Account Coordinator
Industry Outsourcing/Offshoring
Experience
Sykes February 2015 - Present
Sykes May 2012 - February 2015
Skills
Coaching, Training, Team Building, Customer Service, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Teaching, PowerPoint, English
Education
Wyższa Szkoła Turystyki i Hotelarstwa w Łodzi 2008 — 2011
Bachelor's degree, Hospitality Administration/Management
Sykes February 2015 - Present
Sykes May 2012 - February 2015
Skills
Coaching, Training, Team Building, Customer Service, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Teaching, PowerPoint, English
Education
Wyższa Szkoła Turystyki i Hotelarstwa w Łodzi 2008 — 2011
Bachelor's degree, Hospitality Administration/Management
Leo Ellis's Sykes Experience 2009 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes 2009 - 2012
Education
Williamsburg Technical College 2011 — 2012
Sykes 2009 - 2012
Education
Williamsburg Technical College 2011 — 2012
Brandi Lynch's Sykes Experience November 2008 - August 2009
Job Tax Advisor 3 at H&R Block
Industry Retail
Experience
H&R Block November 2013 - Present
Fred's Inc. June 2013 - November 2013
H&R Block November 2012 - April 2013
Sykes November 2008 - August 2009
The Markette January 2005 - October 2005
Skills
Customer Service, Resolving Issues, Listening to customers, Customer Satisfaction, Teamwork, Research, Telephone Skills, Tax, Data Entry, Access, Time & Attendance, Time Management, Social Media, Typing, Microsoft Word, Microsoft Excel, PowerPoint
Education
Williamsburg Technical College 2014 — 2015
Nursing, LPN
Williamsburg Technical College 2004 — 2008
Associate of Science (A.S.)
Lake City High School, Lake City, SC 1996 — 2000
High School Diploma
H&R Block November 2013 - Present
Fred's Inc. June 2013 - November 2013
H&R Block November 2012 - April 2013
Sykes November 2008 - August 2009
The Markette January 2005 - October 2005
Skills
Customer Service, Resolving Issues, Listening to customers, Customer Satisfaction, Teamwork, Research, Telephone Skills, Tax, Data Entry, Access, Time & Attendance, Time Management, Social Media, Typing, Microsoft Word, Microsoft Excel, PowerPoint
Education
Williamsburg Technical College 2014 — 2015
Nursing, LPN
Williamsburg Technical College 2004 — 2008
Associate of Science (A.S.)
Lake City High School, Lake City, SC 1996 — 2000
High School Diploma
Adalbert Murillo Stenoien's Sykes Experience March 1998 - December 2004
Job Program Manager at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard Business Segment ManagerHewlett-PackardAugust 2005 - Present
Arias & Muñoz January 2005 - April 2005
Sykes March 1998 - December 2004
Skills
Service Management, Information Security..., Service Delivery, IT Service Management, Program Management, ITIL, Outsourcing, Cloud Computing, Virtualization, Analysis, Integration, Vendor Management, IT Management, Managed Services, Disaster Recovery, IT Operations, Management, Leadership, Training, Project Management, Process Improvement
Education
Universidad Escuela Libre de Derecho 2000 — 2007
Universidad de Costa Rica 1993 — 1995
Hewlett-Packard Business Segment ManagerHewlett-PackardAugust 2005 - Present
Arias & Muñoz January 2005 - April 2005
Sykes March 1998 - December 2004
Skills
Service Management, Information Security..., Service Delivery, IT Service Management, Program Management, ITIL, Outsourcing, Cloud Computing, Virtualization, Analysis, Integration, Vendor Management, IT Management, Managed Services, Disaster Recovery, IT Operations, Management, Leadership, Training, Project Management, Process Improvement
Education
Universidad Escuela Libre de Derecho 2000 — 2007
Universidad de Costa Rica 1993 — 1995
Heather Arndt's Sykes Experience June 2014 - Present
Job Information Technology Specialist
Industry Information Technology and Services
Experience
Sykes June 2014 - Present
MLT Vacations 2006 - 2012
Menards April 2003 - January 2007
Skills
Microsoft Excel, Microsoft Word, Multi Tasking, Access, Outlook, Dreamweaver, C#, Visual Basic, .NET, Java, ASP.NET, HTML, Typing, Web Applications, Customer Service, Microsoft Office, OOP, Proofreading, User Interface Design, Visio, Web Design, Writing, Web Development, XHTML
Education
American Public University System 2011 — 2013
Bachelor of Science (BS), Information Technology
North Dakota State University 2002 — 2006
Sykes June 2014 - Present
MLT Vacations 2006 - 2012
Menards April 2003 - January 2007
Skills
Microsoft Excel, Microsoft Word, Multi Tasking, Access, Outlook, Dreamweaver, C#, Visual Basic, .NET, Java, ASP.NET, HTML, Typing, Web Applications, Customer Service, Microsoft Office, OOP, Proofreading, User Interface Design, Visio, Web Design, Writing, Web Development, XHTML
Education
American Public University System 2011 — 2013
Bachelor of Science (BS), Information Technology
North Dakota State University 2002 — 2006
Terry Hackney's Sykes Experience November 1998 - May 2004
Job Pastor at Grace Presbyterian Church
Industry Religious Institutions
Experience
Grace Presbyterian Church November 2011 - Present
American Red Cross April 2004 - December 2011
Sykes November 1998 - May 2004
First Baptist Church (American Baptist Churches USA) June 1989 - October 1997
Skills
Preaching, Pastoral Care, Non-profit..., Fundraising
Education
American Baptist Seminary of the West 1976 — 1979
Master of Divinity (M.Div.), Pastoral Studies/Counseling
Fort Hays State University 1972 — 1975
Bachelor of Arts (B.A.), History
Hutchinson Community College 1970 — 1972
Associate of Arts (A.A.), Music
Grace Presbyterian Church November 2011 - Present
American Red Cross April 2004 - December 2011
Sykes November 1998 - May 2004
First Baptist Church (American Baptist Churches USA) June 1989 - October 1997
Skills
Preaching, Pastoral Care, Non-profit..., Fundraising
Education
American Baptist Seminary of the West 1976 — 1979
Master of Divinity (M.Div.), Pastoral Studies/Counseling
Fort Hays State University 1972 — 1975
Bachelor of Arts (B.A.), History
Hutchinson Community College 1970 — 1972
Associate of Arts (A.A.), Music
Abari Ben Israel's Sykes Experience 2001 - 2002
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Qwest 2011 - 2011
Iron Mountain 2010 - 2011
Discovery Research Group 2009 - 2010
Lock/line 2005 - 2006
Sykes 2001 - 2002
Education
Delta Montrose Technical College 2002 — 2002
Certificate, Business/Commerce, General
Qwest 2011 - 2011
Iron Mountain 2010 - 2011
Discovery Research Group 2009 - 2010
Lock/line 2005 - 2006
Sykes 2001 - 2002
Education
Delta Montrose Technical College 2002 — 2002
Certificate, Business/Commerce, General
Peter Bogert's Sykes Experience 2005 - 2013
Job IT Professional
Industry Computer Hardware
Experience
Sykes 2005 - 2013
Skills
Computer Hardware, Computer Repair, Windows Server, Networking, Linux, Performance Management, Call Centers, Workforce Management, Recruiting
Education
Interface College-Spokane 2013 — 2014
A+. NET+. MSCE, 3.92
Sykes 2005 - 2013
Skills
Computer Hardware, Computer Repair, Windows Server, Networking, Linux, Performance Management, Call Centers, Workforce Management, Recruiting
Education
Interface College-Spokane 2013 — 2014
A+. NET+. MSCE, 3.92
Melissa Brittain's Sykes Experience October 1998 - January 1999
Job Appointment specialist/Team Lead at JB Hunt Transport Services, Inc.
Industry Information Technology and Services
Experience
JB Hunt Transport Services, Inc. November 2013 - Present
NCR Corporation June 2010 - December 2013
Walmart March 2004 - April 2009
Walmart February 2001 - March 2004
Walmart February 2000 - February 2001
Sykes October 1998 - January 1999
Images November 1993 - December 1994
Education
Bryan University 2014 — 2015
Associate's Degree, Business Administration and Management, General
29 Palms High School 1994 — 1994
Diploma
JB Hunt Transport Services, Inc. November 2013 - Present
NCR Corporation June 2010 - December 2013
Walmart March 2004 - April 2009
Walmart February 2001 - March 2004
Walmart February 2000 - February 2001
Sykes October 1998 - January 1999
Images November 1993 - December 1994
Education
Bryan University 2014 — 2015
Associate's Degree, Business Administration and Management, General
29 Palms High School 1994 — 1994
Diploma
Jessica Alvey's Sykes Experience February 2008 - February 2012
Job Retail Professional
Industry Retail
Experience
Kmart Corporation 2012 - Present
Sykes February 2008 - February 2012
Education
Arkansas Tech University 2012 — 2016
Kmart Corporation 2012 - Present
Sykes February 2008 - February 2012
Education
Arkansas Tech University 2012 — 2016
Gary Ashby's Sykes Experience September 2009 - February 2014
Job Service agent at Sykes
Industry Outsourcing/Offshoring
Experience
none Second Level Floor SupportSykesMarch 2014 - March 2014
Sykes September 2009 - February 2014
Education
Ouachita Technical College 2004 — 2006
Associates, Network Manament
none Second Level Floor SupportSykesMarch 2014 - March 2014
Sykes September 2009 - February 2014
Education
Ouachita Technical College 2004 — 2006
Associates, Network Manament
Roxanna Perez's Sykes Experience 2013 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes 2013 - 2014
Dorney Park & Wildwater Kingdom September 2013 - October 2013
Skills
Customer Service, Typing, Bilingual-English/Spanis...
Education
Pennsylvania School of Business 2011 — 2013
Medical/Clinical Assistant
William Allen High School 2009 — 2009
Sykes 2013 - 2014
Dorney Park & Wildwater Kingdom September 2013 - October 2013
Skills
Customer Service, Typing, Bilingual-English/Spanis...
Education
Pennsylvania School of Business 2011 — 2013
Medical/Clinical Assistant
William Allen High School 2009 — 2009
Maciej Pawlak's Sykes Experience August 2014 - August 2015
Job Service Desk Agent w Cognizant
Industry Outsourcing/Offshoring
Experience
Cognizant September 2015 - Present
Sykes August 2014 - August 2015
Centrum Innowacji, Badań i Wdrożeń Sp. z o.o. July 2012 - September 2013
Netia June 2012 - July 2012
Rainbow Tours September 2010 - October 2010
Education
Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
Master's degree, Geografia
Akademia Wychowania Fizycznego im. Bronisława Czecha w Krakowie
Licentiate degree, Rekreacja i turystyka
Cognizant September 2015 - Present
Sykes August 2014 - August 2015
Centrum Innowacji, Badań i Wdrożeń Sp. z o.o. July 2012 - September 2013
Netia June 2012 - July 2012
Rainbow Tours September 2010 - October 2010
Education
Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
Master's degree, Geografia
Akademia Wychowania Fizycznego im. Bronisława Czecha w Krakowie
Licentiate degree, Rekreacja i turystyka
TeleTech
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc