Gila LLC
Industry: IT service management company
DescriptionFounded: 1991 Parent organization: Navient Corporation
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Gila LLC Employees
Fox News Channel June 2015 - Present
Hoover's Cooking December 2012 - January 2015
Gila LLC June 2013 - August 2013
Skills
Restaurants, PowerPoint, Microsoft Word, Teamwork, Data Entry, Customer Satisfaction, Customer Service
Education
Prairie View A&M University 2014 — 2018
Bachelor's degree, Communication and Media Studies
McNeil High School
C3/CustomerContactChannels, Inc. July 2015 - Present
Gila LLC January 2015 - June 2015
Aaron's, Inc August 2011 - May 2013
CCISD October 2010 - December 2011
Skills
Microsoft Office, Telephone Skills, Typing, Office Equipment, Phone Etiquette, Money Handling, Office Work, Military Experience, Problem Solving, Attention To Detail, Calm Under Pressure, Multitasker, Database Administration, General Office Duties, Work Orders, Work Instructions, Call Center Development, Credit Card Processing, Texas, Communication, Customer Service, Management, Microsoft Word, Training, Microsoft Excel, Sales, Coaching, Customer Satisfaction, PowerPoint, Public Speaking, Human Resources, Research, Data Entry, Quality Assurance, Time Management, Staff Development, Program Management, Call Centers, Project Management, Recruiting, Leadership, Budgets, Process Improvement, Customer Retention, Outlook, Editing, Customer Experience, Access, Team Leadership, Leadership Development
Education
Penn Foster Career School 2015 — 2016
Certified, Medical Insurance Specialist/Medical Biller
Central Texas College 2010 — 2012
Associates Degree, Social Work
Gila LLC April 2014 - Present
1080, Inc. March 2004 - September 2011
University of Texas Women’s Athletics 1999 - 2003
Austin Park and Recreation 2000 - 2000
Skills
Final Cut Pro, Video Editing, Video Production, Avid Media Composer, Post Production, Film Production, Video, Mac OS, Windows, Photoshop, Compressor, FTP software, Microsoft Office, Illustrator, Film, After Effects, Editing, Commercials, HD Video, Feature Films, Final Cut Studio, Avid, Non-linear Editing, Motion Graphics, Color Correction
Education
The University of Texas at Austin 1998 — 2003
Bachelor of Science in Radio-Television-Film
Gila LLC July 2015 - Present
La Russe Photography January 2001 - Present
TransCore January 2006 - June 2015
Staff Management SMX May 2005 - January 2006
IDT Corporation January 2004 - March 2005
Skills
Management, Information Architecture, HTML, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media Marketing, Strategic Planning, Social Media, Transportation, Sales Management, Public Transport, Creative Direction, Telecommunications, Team Leadership, Research, Leadership, Team Building, Operations Management, Marketing Strategy, Process Improvement, Public Speaking, Project Planning, Project Management
Education
Universidad de Puerto Rico 1996 — 1999
Courses, Philosophy and Literature
Colegio de la Inmaculada 1993 — 1996
High School Diploma, General Studies
Hewlett-Packard September 2015 - Present
Hewlett-Packard August 2014 - September 2015
Hewlett-Packard June 2013 - July 2014
Hewlett-Packard March 2011 - May 2013
Gila LLC, d/b/a MSB September 2010 - March 2011
Gila LLC July 2006 - September 2010
MCI/Verizon 1995 - 2006
Skills
Problem Solving, People Management, Client Services, Project Management, Business Analysis, Program Management, Cross-functional Team..., SAP, Vendor Management, Financial Services, Business Development, Process Improvement, Business Intelligence, Business Strategy, Team Leadership, Call Centers, Integration, Salesforce.com, Software Documentation, Management, ITIL, Telecommunications, SharePoint, Project Portfolio..., Outsourcing, Product Management, Cloud Computing, Analysis, Strategic Planning, Management Consulting, Team Building, Business Process..., Change Management, CRM, Leadership, Business Process, Account Management, Risk Management, MS Project, Operations Management, Software Project..., Project Planning, Training, PMP, Requirements Analysis, Contract Negotiation, Budgets, ERP, IT Strategy, IT Management
Education
St. Edward's University 2008 — 2010
MBA, Management
Texas State University-San Marcos 1999 — 2001
BBA, Management
Restoration services of texas January 2015 - Present
Staybright Electric February 2014 - January 2015
Lockwood International February 2011 - February 2012
Gila LLC January 2008 - August 2010
Skills
Accounts Receivable, Accounts Payable, Administrative..., Human Resources, Payroll, Customer Service, Employee Benefits, Employee Relations, Outlook
Education
Austin Community College 2010 — 2011
Business/Commerce, General
Gila LLC April 2010 - Present
Austin Energy May 2007 - July 2009
HEB December 2002 - January 2007
Skills
Sales, Social Media Marketing, Manage Client..., Customer Support, Production Support, Account Management, Operations Management, Superior Sales Skills, Humanitarian, Entertainment, Sports Marketing, Media & Entertainment, Cash Management, Concert Production, Process Consulting, Municipalities, Municipal Services, Billing Systems, Billing Solutions, Billing Process, Client Education
Education
Austin Community College 2002 — 2009
Associate's Degree, Business, Management, Marketing, and Related Support Services
Texas State University 2000 — 2002
Philosophy
Gila LLC August 2005 - Present
Safeway September 2001 - March 2007
Wells Fargo 2004 - 2005
Skills
Process Improvement, Banking, Credit, Financial Services, Management, Customer Service, Call Centers, Vendor Management, Business Analysis, Financial Analysis, Analysis, Loans, Change Management, Customer Satisfaction, Operations Management, Administration
Education
Austin Community College 1998 — 2005
Gila LLC September 2014 - Present
Aerotek August 2013 - May 2014
Aerotek January 2012 - August 2013
Aerotek July 2010 - December 2011
Drexel Chemical Company May 2009 - June 2010
Skills
Staffing Services, Applicant Tracking..., Internet Recruiting, Technical Recruiting, Contract Recruitment, Employee Relations, Recruiting, Human Resources, Interviews, Temporary Placement, Management, Screening, New Hire Orientations, Leadership, Training, Onboarding
Education
Delta State University
Bachelors of Business Administration, Management
Gila LLC May 2011 - Present
Education
Keller Graduate School of Management of DeVry University 2012 — 2015
Master of Business Administration (M.B.A.), Accounting
University of Mary Hardin-Baylor 2007 — 2010
Bachelor of Business Administration (B.B.A.), Accounting
Temple College 2005 — 2006
Associate's Degree, Business Administration and Management, General
Accenture March 2015 - Present
Accenture August 2014 - Present
Texas Medicaid & Healthcare Partnership December 2012 - Present
Gila LLC March 2011 - December 2012
Gila LLC November 2009 - March 2011
Skills
Training, Process Improvement, Customer Service, Team Leadership, Team Building, Leadership, Coaching, Outlook, Time Management, Program Management, Data Entry, Microsoft Office, Analysis, Call Centers, Management, Microsoft Excel, Project Management, Software Documentation, Vendor Management
Education
Austin Community College
William B. Travis High School
Gila LLC July 2015 - Present
McLane Advanced Technologies April 2014 - May 2015
BSKYB May 2013 - July 2013
Capita Assurance and Testing / Client - Prudential July 2012 - March 2013
Argus Vickers October 2010 - July 2012
BSkyB October 2006 - March 2011
Lloyds TSB Registrars February 2005 - October 2006
Skills
Regression Testing, ISEB, Manual Testing, System Testing, Testing, User Acceptance Testing, Quality Assurance, Quality Center, Analysis, Integration Testing, Waterfall, Agile Methodologies, HP Quality Center, SDLC, Test Management, Test Planning
Education
Bharathiar University
Chinmaya Vidyalaya
Rodan + Fields Dermatologists May 2013 - Present
Gila LLC November 2010 - April 2013
Education
Texas State University 2006 — 2008
Bachelor's Degree, Health/Health Care Administration/Management
Harte Hanks November 2012 - Present
Maximus, Inc January 2012 - September 2012
Gila, LLC December 2010 - November 2011
Gila, LLC May 2009 - December 2010
Gila, LLC September 2008 - May 2009
Gila, LLC September 2005 - September 2008
Harte-Hanks, Inc September 2003 - June 2005
Motorola, Inc June 1994 - May 2001
U.S. Army Reserve July 1989 - September 1996
Skills
Analysis, Business Analysis, Call Center, Customer Service, Process Improvement, Software Documentation, Team Building, Management, Access, Call Centers, Data Analysis
Education
Austin Community College 1999 — 2003
Associates of Science, Computer Science
Gila LLC February 2015 - Present
nCourt, LLC November 2011 - May 2014
Loss Prevention Partners, LLC (LPP) 2010 - November 2011
Contact Center Compliance 2009 - 2010
Gryphon Networks September 2008 - October 2009
PossibleNOW July 2005 - August 2008
ICM Corporation 2003 - 2005
Applied Systems Intelligence, Inc. 2001 - 2003
e-Com Solutions, Inc. 1999 - 2003
Skills
Loss Prevention, New Business Development, Fraud Detection, Enterprise Software, Business Development, Forecasting, Business Process, SaaS, Lead Generation, CRM, Product Management, Strategic Partnerships, Account Management, Business Intelligence, Consulting, E-commerce, Management, Professional Services, Leadership, Start-ups, Channel Partners, Marketing, Sales Process, Sales, Competitive Analysis, Sales Management, Sales Operations, Analytics, Pre-sales, Telecommunications, Business Strategy, Solution Selling, Software Development, Strategy, Vendor Management, Security, Cross-functional Team..., Direct Sales, Call Centers, Salesforce.com, Managed Services, Marketing Strategy, Selling, Executive Management, Cloud Computing, Go-to-market Strategy, Outsourcing, Product Marketing, P&L Management, Management Consulting
Education
Eastern Kentucky University 1983 — 1987
B.A., Industrial Security &Loss Prevention
The University of Texas at Austin August 2013 - Present
Gila LLC October 2012 - May 2013
Circuit of the Americas October 2012 - March 2013
The University of Texas at Austin September 2006 - June 2011
The University of Texas at Austin 2009 - 2011
D-Max Engineering June 2004 - July 2006
Skills
TEM, ICP-MS, Electrochemical..., Electrochemistry, Data Entry, Customer Service, Microsoft Office, Nanoparticles, Photolithography, Laboratory
Education
The University of Texas at Austin 2006 — 2011
Doctoral Work, Analytical Chemistry
UCSD 2000 — 2004
BS, Environmental Chemistry
Huffman Family December 1997 - Present
Gila LLC April 2013 - December 2013
Meridell Achievement Center January 2013 - April 2013
A World For Children September 2010 - July 2012
The Bair Foundation March 2009 - September 2010
AD National Yellow Pages June 1992 - December 1997
Skills
A/P, Microsoft Office, LibreOffice, Open Office, 10 Key Touch, Titanium, SIP, Collections - 1st & 3rd...
Education
Averett College 1986 — 1990
Elementary Education and Teaching
Blue Ridge Community College 1991 — 1991
Elemntary Education
Gila LLC 2013 - Present
Gila LLC 2008 - 2013
Gila Corporation 2007 - 2008
Gila Corporation 2005 - 2007
Gila Corporation 2001 - 2005
Skills
Credit Cards, Process Improvement, Call Center, Customer Satisfaction, Banking, Credit, Accounts Receivable, Vendor Management, Financial Services, Risk Management, Business Analysis, Requirements Gathering, Finance, Analysis, Call Centers, Customer Experience, Program Management, Requirements Analysis, Data Analysis, Budgets, Business Process..., Business Strategy, Software Project..., Access, Customer Service, Change Management, Operations Management, SDLC, Project Planning, Management, Visio, Salesforce.com, Financial Analysis, Project Management, Payments, Outsourcing, Business Development, Account Management, Loans, SharePoint, Business Requirements, CRM, Team Building, Training, Software Documentation, Team Leadership, Product Management, Leadership, Integration, Analytics
Education
St. Edward's University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Management
Austin Community College 2004 — 2008
Business Administration
Bath & Body Works September 2013 - Present
Brookstone September 2013 - January 2014
Gila LLC 2013 - 2013
Education
Austin Community College
Fashion Merchandising
Encryptics May 2013 - November 2014
Gila LLC October 2011 - May 2013
State of Texas November 2003 - October 2011
FreeMarkets November 1999 - March 2003
Ernst & Young March 1996 - November 1999
Eichleay Corporation June 1986 - April 1994
Skills
Information Security, Information Technology, Management Consulting, PMO, Service Delivery, Product Development, Program Management, Vendor Management, Business Analysis, Supply Chain Management, Process Improvement, Security, Business Process..., SDLC, Integration, Management, IT Service Management, Policy, Enterprise Software, Leadership, Government, Project Planning, Business Intelligence, Enterprise Architecture, IT Management, IT Strategy, SaaS, Customer Service, Cloud Computing, Disaster Recovery, Strategic Planning, Data Center, Governance, Outsourcing
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1994 — 1996
Master of Science, Management Informations Systems
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1994 — 1995
Master of Business Administration, Logistics / Supply Chain Management
University of Pittsburgh 1986 — 1992
BA, Legal Studies
Gila LLC October 2014 - Present
Promptivate November 2011 - Present
Owner InSite August 2013 - January 2015
Austin Sky Technology, LLC January 2001 - February 2012
Citizens On Watch January 2009 - February 2011
Black Diamond Technology 2001 - 2001
Trilogy Software 1999 - 2001
PricewaterhouseCoopers 1998 - 1999
Price Waterhouse 1994 - 1999
Skills
Entrepreneurship, Leadership, Product Management, Marketing, Business Development, Strategic Planning, Business Strategy, Marketing Strategy, Program Management, Executive Management, Business Planning, Management, SQL, Team Management, New Business Development, Management Consulting, Brainstorm Facilitation, Staff Development, Databases, Cat Herding, Product Marketing, Corporate Finance, Sales, Logic Design, Long-term Customer..., Agile Project Management, Corporate Strategy..., Strategic Partnerships, Microsoft Technologies, JavaScript, Strategy, Research, Facilitation, Online Marketing
Education
D'Amore-McKim School of Business at Northeastern University 1993 — 1994
MBA, MS Accounting, Business, Accounting
Colgate University 1988 — 1992
BA, Philosophy, Religion
KPG Hospitality June 2014 - August 2015
Gila, LLC November 2007 - June 2014
Skills
Marketing, Outlook, Email Marketing, Event Planning, Salesforce.com, Customer Service, Social Media, Microsoft Excel, Advertising, Event Management, Accounts Receivable, Microsoft Word, Graphic Design, Sales, Public Relations, Editing, Microsoft Office, Call Centers, Recruiting, Marketing Strategy, Management, Press Releases, Trade Shows, InDesign, Adobe Creative Suite, Customer Satisfaction, Social Media Marketing, PowerPoint, Time Management, Team Building, Budgets, Leadership, Photoshop, Webinar Development, Webinar Management, Corporate Events, Personal Shopping, Fitness, Travel Planning, OS X, Social Networking, Account Management, Training, Fundraising, Public Speaking, CRM, Data Analysis, Business Development, Mac OS X, Branding & Identity
Education
Texas A&M University 2003 — 2007
Marketing, Graphic Design, Advertising
Texas A&M University - Mays Business School 2003 — 2007
Bachelor of Business Administration (BBA), Marketing
City of Round Rock, Texas May 2015 - July 2015
Armstrong Transportation Services May 2015 - July 2015
City of Round Rock, Texas January 2014 - May 2015
Gila LLC June 2013 - August 2013
Freddy's Frozen Custard & Steakburgers June 2012 - March 2013
Skills
Microsoft Office, Matlab, LabVIEW, Customer Service, Microsoft Word, Management, Teamwork, Microsoft Excel, PowerPoint, Time Management, Inventory Management, Data Entry, Outlook
Education
Texas A&M University 2014 — 2018
Bachelor’s Degree, Industrial Ditribution
Round Rock High School 2010 — 2014
Summa Cum Laude, Business Administration and Management, General
Texas Workforce Commission March 2014 - Present
Gila LLC October 2012 - July 2013
Apex Systems August 2012 - October 2012
Woodforest National Bank October 2009 - August 2012
MBNA America/ Bank of America December 1999 - September 2008
Skills
Customer Service, Data Entry, Outlook, Access, Call Centers, Microsoft Office, Microsoft Excel, Microsoft Word, Administrative..., Software Documentation, PowerPoint, Training, Telephone Skills, Process Improvement, Public Speaking, Leadership, Time Management, 10 Key, Customer Satisfaction, Conflict Resolution
Education
Catonsville Community College 1990 — 1994
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Catonsville High School 1975 — 1978
Diploma, College Prep
Harte Hanks July 2014 - Present
Select Portfolio Servicing December 2013 - July 2014
OneWest Bank November 2009 - November 2013
Gila LLC March 2006 - October 2009
Washington Mutual Card Services March 2003 - December 2006
Skills
Telecommunications, Call Centers, Customer Service, Customer Satisfaction, Vendor Management, Team Leadership, FHA, HAMP, Credit, Process Improvement, Banking, vendor, Strategic Planning, Loss Mitigation, Team Building, Negotiation, Client Relations Skills, Operations Management, Microsoft Excel, Visio, Mortgage Servicing, Mortgage Underwriting, Collections, Loan Servicing, Loans, Mortgage Lending, Finance, Financial Services, Credit Cards, Credit Analysis, Retail Banking, Portfolio Management, Analysis, Customer Experience, Commercial Banking, Business Analysis, Loan Origination, Risk Management, Financial Analysis, Management, Default, Performance Management, Training, Residential Mortgages, Outlook, Budgets, Hiring, Forecasting, Team Management, Sales
Education
University of Phoenix 2009 — 2012
BS Business, Business Administration and Management, General
University of Phoenix
Bachelor's degree, Business Administration, Management and Operations
Gila LLC August 2014 - Present
Gila LLC August 2013 - August 2014
Gila LLC February 2013 - August 2013
Gila LLC September 2011 - February 2013
El Arroyo Restaurant May 2010 - July 2012
Gila LLC March 2007 - January 2010
Bill Miller BBQ August 2002 - March 2007
Skills
Customer Service, Phone Skills, QuickBooks, Microsoft Office, Bilingual, Outlook, Microsoft Excel, Call Center, Collections, Finance, Cash Register, Administrative..., Process Improvement, Multi Tasking, Problem Solving, Inventory Management, Exceptional Listener, Analitical, Data Entry, Teamwork, Accountability, Adaptability, Interpersonal Skill, Time Management, Organization, Communication, Setting Priorities, Perfect Attendance, Telephone Skills, Call Centers, Credit, Business Analysis, Credit Cards, Leadership, Outstanding time..., Team Building, Analysis, Strategic Planning
Education
St. Edward's University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Finance/ International Business
Gila LLC July 2015 - Present
iEnergizer March 2015 - July 2015
Gary Job Corp June 2014 - December 2014
JOSCO Products January 2013 - January 2014
Skills
Computer Hardware, Computer Software, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Keyboards, Bussiness Accounting, Customer Service, Customer Support, Outlook, Data Entry, Windows, Healthcare, Time Management, Teamwork
Education
Gary Jobs Corps 2014 — 2015
Certified Office Administrative Assistant, Medical Office Management/Administration
Austin Community College
uShip April 2015 - Present
Gila LLC July 2014 - April 2015
FreightPros June 2012 - February 2014
3S Construction Surveying Inc May 2008 - January 2012
Skills
Logistics, Transportation..., LTL, Shipping, Transportation, Freight, Customer Service, Sales, Truckload, Cold Calling, Process Improvement, Team Building, Management, Sales Operations, Salesforce.com, Microsoft Office, PowerPoint, Microsoft Excel
Education
Baylor University - Hankamer School of Business 2008 — 2013
Bachelor of Business Administration (BBA), Management, Marketing
Zhang & Associates, P.C. November 2014 - Present
Mood Media August 2013 - November 2014
e-MDs November 2012 - April 2013
MAXIMUS May 2011 - November 2012
Gila LLC May 2010 - January 2011
Hewlett-Packard February 2007 - September 2008
Alienware November 2006 - January 2007
Skills
Customer Service, Customer Satisfaction, Customer Support, Software Documentation, Technical Support, Help Desk Support, Production Support, Collections, Healthcare Information..., Public Health, Health Insurance, Management
Education
Universidad de Costa Rica
Bachelor's degree, Law
Gila LLC June 2015 - Present
Gila LLC April 2013 - Present
Gila LLC September 2011 - April 2013
Multimedia Games August 2009 - September 2011
Louisiana Board of Regents February 2007 - August 2009
Skills
Analysis, Process Improvement, Business Analysis, Software Documentation, Call Centers, Access, Data Analysis, Strategy, Vendor Management, Team Leadership, Management, Risk Management, Team Building, Project Management, CRM
Education
Louisiana State University 2002 — 2006
BS, Business Management
Gila LLC March 2015 - Present
The New Office, Inc. (TNO) February 2013 - March 2015
Raba Kistner, Inc. November 2010 - January 2013
International Studies Abroad May 2009 - November 2010
Cash-N-Advance December 2008 - March 2009
John Hancock July 2007 - November 2007
Directron.com February 2004 - June 2007
Skills
.NET, Microsoft SQL Server, C#, ASP.NET, ASP.NET MVC, PHP, PostgreSQL, TFS, CVS, Crystal Reports, Wordpress, Access, jQuery, CSS, MySQL, Visual Studio, SQL, Software Development, Web Applications, WordPress, Web Services
Education
Southern Methodist University 2002 — 2003
M.S., Computer Engineering
University of California, Berkeley 1999 — 2001
B.S., Electrical Engineering & Computer Science
De Anza College 1997 — 1999
HomeAway.com February 2013 - Present
Gila LLC October 2012 - February 2013
Multimedia Games March 1997 - September 2012
Outlook Software October 1994 - March 1997
HOWE INDIA Pvt. Ltd. April 1990 - December 1993
Skills
Software Engineering, Casino, Programming, Software Development, Systems Engineering, Databases, Gambling, Virtualization, Linux, .NET, Data Warehousing, Agile Methodologies, C++, TCP/IP, Integration, Microsoft SQL Server, Software Design, Gaming, Operating Systems, T-SQL, Gaming Industry, Software Quality..., Visual Studio, Database Design, Scrum, System Architecture, Perforce, Game Development, C#
Education
The University of Texas at Dallas 1994 — 1995
MS, Computer Science
Bangalore University 1985 — 1990
BE, Mecanical Engineering
Gila LLC August 2013 - Present
International Game Technology October 2006 - August 2013
International Game Technology April 2005 - October 2006
Skills
SharePoint, Visio, Requirements Gathering, Agile Methodologies, SDLC, Business Analysis, Requirements Analysis, User Acceptance Testing, Process Improvement, Software Documentation, SQL, Project Management, Analysis, SSIS, SSRS, Business Intelligence, Data Warehousing, Salesforce.com..., Team Leadership, Team Building, Microsoft SQL Server
Education
University of Nevada-Reno 2000 — 2002
Bachelor of Science (BS), Computer Information Systems
California State University-Long Beach 1997 — 2000
Gila LLC May 2011 - Present
CSMG, LLC. April 2009 - May 2011
Skills
Client Adminstration,..., Business Strategy, Management, Project Management, Telecommunications, Vendor Management
Education
Del Mar College
Houston Community College
Computer Science
Financial Freedom July 2015 - Present
Financial Freedom April 2013 - July 2015
Gila LLC November 2010 - April 2013
United Heritage Credit Union September 2009 - November 2010
IndyMac Bank / One West Bank February 2007 - August 2009
WAMU / Providian February 2002 - December 2006
Skills
Problem Solving, Negotiation, 3D Studio Max, LPS, Pro/Engineer, Revit, Inventor, Excel, Microsoft Office, Customer Service, Telephone Skills, Customer Relations, Word, Team Building, PowerPoint, Documentation, Outlook, Hiring, Supervisory Skills, Coaching, Scheduling, Teamwork, Troubleshooting, Process Improvement, Customer Satisfaction, Team Leadership, Mentoring, Time Management, Call Center, Analysis, Technical Writing, Quality Assurance, Research, Budgeting, Planning, Banking, Innovation, Goal-driven leader, Training, Operations Management, Highly Ambitious, Conflict Resolution, Employee Engagement, Performance Metrics, Customer Escalation..., Microsoft Word, Call Centers, Loan Servicing, Mortgage Servicing, Loss Mitigation
Education
Austin Community College 2004 — 2010
AAS, Architectural and Engineering CAD - Mechanical Specialization
Austin Community College 2004 — 2010
AAS, Architectural and Engineering CAD - Architectural Specialization
Austin Community College 2004 — 2010
AAS, Architectural and Engineering CAD - Electronic / IC Layout Specialization
Gila LLC December 2012 - Present
Gila LLC December 2011 - Present
Gila Corporation December 2007 - Present
Providian Financial April 2000 - April 2004
First USA March 1996 - March 2000
Skills
Vendor Management, Process Improvement, Team Building, Customer Service, Banking, Program Management, Operations Management, Business Analysis, Project Management, Credit Cards, Strategic Planning, Product Management, Credit, Outlook, Management, Budgets, Microsoft Excel, Business Strategy, Risk Management, HRIS
Education
Texas State University
BA
Gila LLC April 2015 - Present
Gila Corporation May 2009 - April 2014
Skills
Call Center, Credit, Customer Service, Process Improvement, Outlook, Mortgage Lending, Access, Business Analysis, Microsoft Excel, Vendor Management, Accounts Receivable, Loans, Team Building, Financial Analysis, Credit Cards, Banking, Software Documentation, Risk Management, Finance, Microsoft Office, Program Management, Budgets, Operations Management, Microsoft Word, Call Centers, Training, Customer Satisfaction, Analysis, Customer Experience, Financial Services, PowerPoint, Coaching, Team Leadership, Outsourcing, Leadership
Education
Walden University 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, 3.68
Baylor University 1995 — 1997
Bigcommerce August 2014 - Present
Gila LLC June 2013 - August 2014
Education Assistance Services March 2012 - June 2013
Gila LLC August 2011 - March 2012
Gila LLC March 2011 - August 2011
Gila LLC September 2010 - March 2011
Gila LLC September 2009 - September 2010
Humanities Institute 2008 - September 2009
Skills
SQL, Microsoft Office, Business Analysis, Microsoft SQL Server, Customer Service, HTML, JavaScript, Requirements Analysis, Change Management, Software Development, Team Leadership, Strategic Planning, Process Improvement, SSIS, SSRS, T-SQL, T-SQL Stored Procedures, Data Analysis, Database Administration, Windows, Integration, XML, Microsoft Excel, Business Intelligence, Business Strategy, Agile Methodologies, Business Development, SDLC, MySQL, C#, C, Troubleshooting, CSS, PHP, Databases
Education
The University of Texas at Austin 2005 — 2009
Bachelor of Arts (B.A.), Philosophy
Gila LLC April 2013 - Present
ChaseSource July 2012 - November 2012
Spherion October 2011 - April 2012
UPS June 2006 - July 2011
ManpowerGroup June 2004 - December 2004
SHPS December 2003 - June 2004
Express Personnel Services June 2003 - June 2003
U.S. Army/ 3rd Infantry Division Band August 1998 - April 1999
U.S. Army/ 1st Cavalry Division Band January 1997 - July 1997
U.S. Army/ 1st Cavalry Division Band July 1996 - July 1997
Skills
Microsoft Office 97, Microsoft Office 2000, Microsoft Office 2003, Microsoft Office..., Desktop Publishing 1999, Dictation and..., Faxscimile, Printers, copier, Zip Drives, Dragon Naturally..., Database Applications, Email Systems, Graphics Software, Word Processing, Communication, Microsoft Office
Education
Sullivan University 2003 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Elizabethtown Community and Technical College 2000 — 2003
Associate of Science (A.S.), Office Systems
Cook Hearing & Balance November 2014 - Present
Capitol Vending and Coffee February 2014 - November 2014
Bury (formerly Bury+Partners) March 2013 - January 2014
Gila LLC January 2011 - March 2013
NCUA April 2010 - January 2011
Skills
Medical Terminology, Administrative..., Office Administration, Microsoft Word, Microsoft Excel, Data Entry, Expense Reports, Accounts Receivable, Executive Calendar..., Executive Reporting, Travel Arrangements, Time Management, Word Processing, Microsoft Office, PowerPoint, Business Correspondence, Typing, 10 Key, Receptionist Duties, Heavy Phones, Phone Etiquette, Mailroom Operations, Supply Ordering, Vendor Relationships, Office Equipment, Mass Communication, Project Management, Document Management, File Management, Account Management, Collateral Management, Billing Process, Accounts Payable, A/R collections, Loan Origination, Loan Servicing, Home Equity Loans, Government Loans, Loan Modifications, Payment Systems, Electronic Payments, Repossessions, Leasing, Contract Management, Help Desk Support, Scanners, Multi Tasking, Inbound Lead Generation, Inventory Management, Order Management
Education
Virginia College 2014 — 2016
Medical Office Management/Administration, 4.0
Austin Community College 2003 — 2005
Sign Language Interpretation and Translation
Texas State University-San Marcos 1997 — 1999
Audiology/Audiologist and Speech-Language Pathology/Pathologist