MCI/Verizon Company
Industry: Telecommunications company
DescriptionMCI Communications Corp. was an American telecommunications company that was instrumental in legal and regulatory changes that led to the breakup of the AT&T monopoly of American telephony and ushered in the competitive long-distance telephone industry. It was headquartered in Washington, D.C. Headquarters: Ashburn, VA Founded: 1983 Acquisition date: 2006 Number of employees: 30,000 Parent organization: Verizon Communications Founders: William G. McGowan, John D. Goeken
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MCI/Verizon Employees
CenturyLink Business January 2007 - Present
MCI/Verizon 1989 - 2006
Skills
Ethernet, IP, MPLS VPN, Solution Selling, Sales Management, Sales Operations, Selling, Cloud Computing, Juniper, Cisco Technologies
Education
Purdue University
Bachelor of Science (B.S.), Management
Hewlett-Packard September 2015 - Present
Hewlett-Packard August 2014 - September 2015
Hewlett-Packard June 2013 - July 2014
Hewlett-Packard March 2011 - May 2013
Gila LLC, d/b/a MSB September 2010 - March 2011
Gila LLC July 2006 - September 2010
MCI/Verizon 1995 - 2006
Skills
Problem Solving, People Management, Client Services, Project Management, Business Analysis, Program Management, Cross-functional Team..., SAP, Vendor Management, Financial Services, Business Development, Process Improvement, Business Intelligence, Business Strategy, Team Leadership, Call Centers, Integration, Salesforce.com, Software Documentation, Management, ITIL, Telecommunications, SharePoint, Project Portfolio..., Outsourcing, Product Management, Cloud Computing, Analysis, Strategic Planning, Management Consulting, Team Building, Business Process..., Change Management, CRM, Leadership, Business Process, Account Management, Risk Management, MS Project, Operations Management, Software Project..., Project Planning, Training, PMP, Requirements Analysis, Contract Negotiation, Budgets, ERP, IT Strategy, IT Management
Education
St. Edward's University 2008 — 2010
MBA, Management
Texas State University-San Marcos 1999 — 2001
BBA, Management
Paramount Wellness July 2012 - Present
AOMA Graduate School of Integrative Medicine January 2014 - May 2015
AOMA Graduate School of Integrative Medicine January 2010 - December 2013
Light Family Acupuncture May 2011 - December 2012
CaridianBCT April 2006 - November 2009
MCI/Verizon April 2003 - April 2006
Raindance 2001 - 2006
Skills
Health Education, Alternative Medicine, Lifestyle Coaching, Functional Medicine, Acupuncture, Herbal Medicine, Nutrition, Public Speaking, Healthcare, Coaching, Wellness, Stress Management, Health, Writing, Chinese Herbal Medicine, Holistic Health, Pain Management, Stress Reduction, Chronic Illness, Nutritional Counseling, Mental Health, Herbal, Fibromyalgia, Wellbeing, Qigong, Mindfulness, Women's Health, Traditional Chinese..., Clinical Research, Digestive Disorders, Tui Na, Fertility, Cupping, Yoga, Insomnia, Treatment, Migraine, Infertility, Auricular Acupuncture, Chronic Pain, Herbs, Allergy, Herbal Remedies, Gua Sha, Menopause, Headaches
Education
AOMA Graduate School of Integrative Medicine 2010 — 2013
Masters, Chinese Herbal Medicine & Acupuncture
Texas Chiropractic College 2010 — 2012
Certification, Applied Clinical Nutrition
Vital Yoga 2009 — 2009
Yoga Teacher Certification, 200+ hours
Central Michigan University 1994 — 1998
Bachelor of Science, Psychology & Family Studies
Saline High School
Comcast Business Class April 2012 - Present
tw telecom, inc. June 2010 - April 2012
Verizon Business February 2009 - June 2010
Broadwing/Level 3 September 2007 - February 2009
MCI/Verizon May 2003 - September 2007
Genuity / Level 3 Communications May 1998 - February 2002
Kimberly-Clark May 1988 - September 1997
Skills
Solution Selling, Sales Operations, Strategy, Managed Services, Business Development, Strategic Partnerships, Direct Sales, Management, Channel Partners, Sales Management, Unified Communications, Account Management, MPLS, Wireless, Sales Process, Cold Calling, Team Building, Team Leadership, Selling, Professional Services, SIP Trunking, Cloud Computing, Private Line, Customer Acquisition, Mentoring, Strategic Planning, Forecasting, Colocation, Internet Security, Business Planning, Coaching, Government, EDI, Healthcare, Microsoft Office, Sales, VoIP, Telecommunications, Salesforce.com, Data Center, Leadership, Co-location
Education
Marshall University 1979 — 1986
108 hours, Marketing
OpenLane April 2012 - August 2012
Openlane January 2010 - August 2012
OPENLANE 2010 - 2012
Westcon Convergence August 2003 - December 2008
Westcongroup,NA January 2003 - January 2008
MCI /Verizon January 2000 - January 2002
MCI/ Verizon January 1998 - January 2000
MCI/Verizon January 1989 - January 1998
1st Bank January 1987 - January 1989
Skills
Salesforce.com, Sales, Account Management, Sales Channel, Customer Satisfaction, Customer Retention, Customer Experience, Customer Support
Education
Clark College
Metro Community College
Eyedea Worx February 2015 - Present
Eyedea Worx December 2014 - Present
Notion Worx December 2014 - Present
Comcast October 2010 - November 2014
Time Warner Cable July 2006 - September 2010
MCI/Verizon December 2005 - April 2006
EchoStar Communications/Dish Network December 2004 - December 2005
Skills
SIP, ACSR, Call Routing, International Telephone..., Call Quality Assurance, Microsoft Office, Remedy, BMC Remedy, NGN Monitor and Analysis, Hammer/Empirix, NICE Systems Call..., Telephone, Monitors, Troubleshooting, Cabling, Call Center, Computer Hardware, Customer Service, Spanish, Quality Control, Data Entry, System Monitoring, Analysis, Routing
Education
Art Institute of Colorado 2002 — 2004
AAS
AMSS VP of Business Development/SalesAMSS/ACMSeptember 2010 - Present
Consolidated Premium Partners January 2003 - October 2007
S-Link (Radisys) January 2000 - January 2002
Ulticom September 1998 - March 2000
MCI/Verizon January 1985 - September 1998
Skills
Hunter, Selling, New Business Development, Entrepreneurship, Account Management, Business Strategy, Strategic Partnerships, BPO, IT Outsourcing, Professional Services, Enterprise Software, Contract Negotiation, Sales Management, Business Development, Customer Satisfaction, International Business, Logistics Management, Sales Process, Cross-functional Team..., Sales Force Development, Brand Awareness, Marketing Strategy, Corporate Branding, Telecommunications..., Strategic Planning, Public Speaking, Sales & Marketing..., Leadership, Start-ups, Social Media Strategist, CRM, Salesforce.com, Public Policy, Professional Fund Raiser, Marketing, Management, Project+, Project Management, Social Networking, Sales Management..., Employee Training, Certified Fund Raising..., Saas, Paas, Sales, Social Media Marketing, Solution Selling, Strategy
Education
University of Massachusetts, Amherst
Bachelor of Science (BS), Communication
Giordano Corporate Training, Inc. August 2008 - Present
Call Center Training Solutions January 2009 - September 2013
DHL Express October 2002 - August 2008
MCI/Verizon April 1987 - August 2002
Skills
Training, Sales Process, Coaching, Management, Sales Management, Sales, New Business Development, Account Management, Call Centers, B2B, Human Resources, Process Improvement, Project Management, Team Building, Sales Presentations, Program Management, Negotiation, Sales Operations, Customer Service, Organizational..., Customer Retention, Direct Sales, Enterprise Software, Cold Calling, Key Account Management, Lead Generation, Leadership Development, Call Center, Selling Skills, Solution Selling, Customer Experience, Selling, Situational Leadership, SPIN Selling, Miller Heiman, Emotional Intelligence, Personal Branding, Strategy Execution, Executive Presence, Talent Management, Succession Planning, Performance Managment
Education
Barry University 1991 — 1993
Master of Science, HRD
Florida Atlantic University 1980 — 1983
Bachelors Business Administration, Marketing
Sun Valley Golf Course October 2013 - Present
Stream Global Services April 2012 - February 2013
Long Lines February 2008 - February 2011
Stream Global Services September 2006 - February 2008
MCI/Verizon January 1988 - June 2006
Skills
Customer Service, Team Building, Sales Management, Customer Satisfaction, Strategic Planning, Call Center, Telecommunications, Customer Experience, Excel, Service Delivery, Team Management, Coaching, Team Leadership
Education
Briar Cliff University 1983 — 1987
Bachelor, Mass Communcations
North High School 1980 — 1983
Brick and Mortar Reporter Podcast December 2013 - Present
Jones School Supply September 2009 - June 2014
Smilemakers 2007 - 2009
MCI/Verizon 1993 - 2006
Skills
Coaching, Staff Development, Customer Service, Leadership Development, Team Building, Performance Management, Change Management, Curriculum Development, Team Leadership, Public Speaking, Leadership, Training, Call Center, Strategic Planning, Management, Entrepreneurship, Small Business, Interviews, Customer Satisfaction, Sales, Organizational...
Education
Bob Jones University 1987 — 1991
BS, Health and Physical Education/Fitness
David Martin Tucker, Spanish Interpreter January 2007 - Present
MCI/Verizon 2000 - 2007
Skills
Translation, Spanish, English, Interpreting, Customer Service, Foreign Languages, Multilingual, Intercultural..., Legal Translation, Linguistics, Proofreading, Building Relationships, Technical Translation, Language Services, Medical Translation, Consecutive..., Language Teaching, SDL Trados, Localization, Terminology, Simultaneous..., Wordfast, Internationalization, Conference Interpreting, Teaching English as a..., Manuals, Financial Translation, Language Development
Education
Metropolitan State College of Denver
B.A, Spanish
Indiana State University
B.S., Accounting
Personalized Spanish
Certificate, Spanish
Ixchtel Spanish Immersion School
Certificate, Spanish
LIVIT Spanish Immersion School
Certificate, Spanish
NetApp October 2012 - Present
RFA Church June 2011 - Present
Allscripts October 2011 - May 2012
Frontier Communications January 2010 - June 2011
Verizon February 2006 - January 2010
MCI/Verizon January 2004 - February 2006
MCI / Verizon June 2000 - January 2004
Skills
Project Management, Team Leadership, Microsoft Exchange, Active Directory, Call Centers, Blackberry Enterprise..., Troubleshooting, Networking, Servers, Technical Support, Network Administration, Call Center, Vendor Management, Telecommunications, Management, LAN-WAN, Microsoft Office, Data Center, Security, BMC Remedy, Disaster Recovery, Visio, Hardware, VoIP, Telephony, Computer Hardware, Cisco Technologies, Cloud Computing, WAN, IP, Routers, Ethernet, Integration, IT Operations, Help Desk Support, IT Management, Operating Systems, VMware, XP, DHCP, Switches, Laptops, Managed Services, Windows 7, TCP/IP, Testing, Network Design, VPN, Software Installation, System Administration
Education
Entre Information Services 2000 — 2000
MCP Certification, MCSE Training
Thomas Nelson Community College 1997 — 1998
Computer Science, Business and Communications Training
Rappahanock Community College 1995 — 1997
General Studies
Renodis September 2007 - Present
MCI/Verizon 2003 - 2007
Skills
Solution Selling, Leadership, Managed Services, Telecommunications, Management, Direct Sales, Account Management, Sales, Outsourcing, Sales Management, Professional Services, VoIP, Unified Communications, SIP Trunking, Strategic Partnerships, Enterprise Software, Cloud Computing, Strategic Planning, Sales Process, SaaS, Program Management, Entrepreneurship, Sales Operations, Pre-sales, Cross-functional Team..., Strategy, Product Marketing, Go-to-market Strategy, Call Centers, Marketing Strategy, Vendor Management, Contract Negotiation, Wireless, Channel Partners, Product Management, Competitive Analysis, Business Development, Telephony, B2B, New Business Development, Mobile Devices, Customer Retention, Start-ups
Education
Marquette University 1979 — 1983
BS, Business Economics, Political Science
AT&T July 2007 - August 2012
MCI/Verizon March 1999 - October 2005
Digex March 1999 - October 2004
Honeywell 1988 - 1999
Skills
Data Center, Network Design, MPLS, Network Engineering, Routing, WAN, Network Security, LAN-WAN, Network Architecture, Security, CCIE, VoIP, BGP, QoS, Juniper, IPv6, Routing Protocols, Cisco Technologies, Cloud Computing, Networking, Unified Communications, Management, Juniper Technologies, Cisco, Cloud Security, JUNOS, Project Management, Sales Management, Business Strategy, Business Development, Private Cloud, Cyber-security
Education
University of Maryland College Park 1996 — 2001
Masters of Science
University of Maryland Baltimore County 1980 — 1988
Bachelor of Arts
U.S. Bank March 2015 - Present
ATPCO March 2009 - March 2015
Verizon May 1998 - November 2009
MCI/Verizon 1998 - 2003
Skills
DB2, z/OS, JCL, CICS, SDLC, COBOL, Mainframe, TSO, IBM Mainframe, Requirements Analysis, VSAM, Application Architecture, Disaster Recovery, ADABAS, Oracle, SQLite, SQL*Plus, SQL, XML, XML Schema, Data Mining, Enterprise Architecture, Websphere, MVS, ISPF
Education
George Mason University 2011 — 2013
MS, Computer Information Systems
James Madison University 1994 — 1998
B.B.A, Computer Information Systems
Genesys May 2014 - Present
Avaya December 2010 - April 2014
eLoyalty October 2008 - December 2009
Genesys Telecommunications Laboratories January 2006 - September 2008
MCI/Verizon January 2001 - January 2006
Cisco Systems January 1999 - January 2001
Amteva Technologies January 1998 - January 1999
Skills
Cloud Computing, Enterprise Software, Channel, Telecommunications, Pre-sales, Channel Partners, IP, IVR, Call Centers, Integration, Avaya, Solution Architecture, Partner Management, Contact Centers, CRM, Unified Communications, Avaya Technologies
Education
North Carolina State University
Electrical Engineering
Kirkwood Community College July 2012 - Present
Kirkwood Community College 2005 - July 2012
MCI/Verizon 1997 - 2005
MCI 1992 - 2005
Verizon Business 1992 - 2005
Skills
Process Improvement, Program Management, Bow Hunting Skills, Humor, Creativity, Call Center, Cross-functional Team..., Vendor Management, Operations Management, Team Leadership, Leadership, Team Building, Change Management, Strategic Planning, Project Management, Telecommunications, Business Analysis, Outsourcing, Contract Negotiation, Account Management, Management, Business Process..., Six Sigma, Call Centers, Training, Access, Visio, Software Documentation, SharePoint, Integration, CRM, PMP, Data Analysis, MS Project, Troubleshooting, Requirements Analysis, Disaster Recovery, Analysis, System Administration, Security, Budgets, Information Technology, Resource Management, Software Project..., Risk Management, Networking, Leadership Development, Customer Satisfaction, Customer Experience, Quality Assurance
Education
University of Iowa - Henry B. Tippie College of Business 2008 — 2010
EMBA, EMBA
Coe College 1991 — 1992
BA, MIS
Luther College 1988 — 1991
Bachelor of Arts (B.A.), MIS
Retired August 2012 - Present
Various For-Profit and Not-for-Profit Companies January 2005 - May 2012
Bay Planning Coalition May 2008 - January 2010
San Francisco Gay Mens Chorus 2005 - 2007
MCI/Verizon April 1984 - June 2004
Frontiers Magazine April 1981 - April 1984
Gay Men's Chorus of Los Angeles September 1979 - April 1984
South Bay Recording September 1973 - December 1978
Education
AcademyX - San Francisco 2008 — 2008
Certified - Web Maintenance and Design, Web Page, Digital/Multimedia and Information Resources Design
College for the Recording Arts 1976 — 1978
Music Engineering, Business of Music
San Jose State University 1974 — 1976
Music
Foothill College 1972 — 1974
Music Management
General Dynamics Information Technology February 2012 - Present
Vangent, Inc. September 2010 - February 2012
Buccaneer November 2006 - September 2010
MCI/Verizon June 1997 - October 2006
TATA-IBM, Bangalore June 1995 - June 1996
Infosys, Bangalore December 1993 - May 1995
Skills
SDLC, Requirements Analysis, Integration, Databases, Software Project..., Enterprise Architecture, Agile Methodologies, Unix, SQL, Oracle
Education
Motilal Nehru National Institute Of Technology
Computer Science
Mahabubnagar
Landmark Dividend LLC June 2015 - Present
tw telecom/Level 3 Communications June 2013 - June 2015
XO Communications February 2012 - March 2013
XO Communications January 2010 - January 2012
Qwest 2006 - 2010
MCI/Verizon 2004 - 2005
Skills
Co-location, Solution Selling, SIP Trunking, Project Management, Managed Services, Channel Sales, Telecommunications, Management, Business Development, Business Strategy, Sales Process, Training, Account Management, New Business Development, Marketing, VoIP, Sales, Leadership, SaaS, CRM, Negotiation, Customer Retention, Channel, Vendor Management, Wireless, Selling, MPLS, Ethernet, Channel Partners, Mobile Devices, Hosted Services, Data Center, Unified Communications, Cloud Computing, SIP, Sales Operations, Salesforce.com, Direct Sales, IP, Professional Services, Sales Management, Telephony, Broadband, Security, Strategic Partnerships
Education
California State University-Long Beach 1978 — 1981
Bachelor of Science (BS), Marketing
Pinpoint Broadband Inc. May 2011 - Present
Software Engineering Services May 2010 - April 2011
MCI/Verizon May 1988 - October 2009
Skills
Telecommunications, VoIP, Managed Services, Vendor Management, Call Center, T1, Computer Network..., Frame Relay, Data Center, Telephony, Fiber Optics, IP, Co-location, Call Centers, Networking, Management, Switches, Ethernet, MPLS, Optical Fiber, Cross-functional Team..., Professional Services, Unified Communications, Security, Network Architecture, WAN, Network Design, LAN-WAN, Network Administration, Virtualization, SIP Trunking, Wireless, Cisco Technologies, Cloud Computing, Routing, SIP, Broadband, DWDM, Wireless Networking, ATM networks, DSL, System Deployment, Solution Selling, VPN, Network Engineering
Education
Bellevue University 1990 — 2011
Bachelors, Technical Services
Bellevue University 1993 — 1995
Masters, Management
Community College of Air Force 1973 — 1979
Associate Science, Telecommunications
Insightful Business Technologies June 2015 - Present
Unstoppable Software, Inc. November 2012 - Present
Edward Harrison March 1999 - Present
Fast-teks On-Site Computer Services January 2009 - December 2013
Verizon Business October 2006 - November 2011
Paperless Technologies October 2005 - October 2006
Walking Orbit Inc. March 2003 - March 2006
Edward Harrison Software January 2003 - March 2006
MCI/Verizon October 2004 - October 2005
Cendent Travel Services August 2003 - October 2004
Skills
Object Oriented Design, Relational Databases, XML, C#, SQL, Microsoft SQL Server, ASP.NET, Visual Basic, ASP, Windows, Cloud Computing, Web Development, Web Services, HTML, JavaScript, Network Administration, XP, Software Development, Unix, .NET, Access, Databases, Technical Support, SharePoint, Operating Systems, Windows Server, Windows 7, Windows XP, Agile Methodologies, Software Engineering, System Administration, Oracle, C++, Networking, Linux, C, Integration, Software Design, Programming, TCP/IP, Troubleshooting, Testing, Java, Architectures, Mobile Devices, Servers
Education
University of Louisiana at Lafayette 1982 — 1987
BS
University of Louisiana at Lafayette 1982 — 1985
Bachelor of Science (BSc)
Louisiana State University and Agricultural and Mechanical College 1979 — 1981
Bachelor of Science (B.S.)
AirWatch a VMWare company February 2013 - Present
Red Sky Global March 2012 - February 2013
TeleSwitch December 2011 - March 2012
2N USA, LLC August 2011 - December 2011
Route Trader September 2010 - May 2011
MCI/Verizon June 2008 - August 2009
NTT August 2006 - May 2008
Latin American Nautilus July 2000 - December 2006
PCCW Global August 1998 - May 2000
KDD America June 1995 - August 1998
Skills
Managed Services, Telecommunications, VoIP, Sales, Solution Selling, Unified Communications, Account Management, IP, Selling, Strategy, Networking, Wireless, Mobile Devices, Cloud Computing, SaaS, Co-location, Contract Negotiation, Network Design, Enterprise Software, Data Center, Strategic Planning, Start-ups, CRM, MPLS, Strategic Partnerships, Direct Sales, New Business Development, Salesforce.com, Sales Management, Ethernet, Business Development, Professional Services, GSM, Product Management, Leadership, Management, Outsourcing
Education
Georgia State University 1980 — 1986
Cross Key High School 1975 — 1980
Marketing Strategies International 2014 - Present
URAC 2012 - 2014
URAC 2010 - 2012
Aquent 2005 - 2009
AARP 2004 - 2005
MCI/Verizon 2003 - 2004
Capital One 2000 - 2003
Amadeus 1999 - 1999
Education
University of Maryland - Robert H. Smith School of Business
Master of Business Administration (MBA)
SKEMA Business School
International MBA Exchange Student
University of Pittsburgh
BA
U.S. Bank August 2015 - Present
Target January 2014 - May 2015
Target August 2011 - December 2013
PRAGMATEK February 2007 - August 2011
Freddie Mac September 2005 - February 2007
MCI/Verizon February 2004 - July 2005
HDMA Service Corporation July 2001 - November 2003
Xoriant April 2000 - April 2001
KPMG September 1997 - March 2000
Philip Morris Capital Corp May 1990 - February 1997
Skills
Process Engineering, Business Analysis, Program Management, Process Improvement, Change Management, ERP, PMO, Project Portfolio..., Business Process..., SAP, Cross-functional Team..., Management, SDLC, Vendor Management, Business Process, Business Intelligence, Software Project..., Integration, IT Strategy, Requirements Analysis
Education
University of Pittsburgh 1986 — 1987
MS-MOIS, Information Systems
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1986 — 1987
MBA, Marketing
University of Minnesota-Twin Cities 1975 — 1979
Bachelor's Degree, Business Administration and Management, General
Mitel October 2013 - Present
Hewlett-Packard January 2012 - August 2013
Rockwell Collins August 2010 - January 2012
Rockwell Collins June 2004 - August 2010
Rockwell Collins October 2008 - November 2009
Self-Employed June 2002 - June 2004
MCI/Verizon May 1999 - June 2002
Alcatel-Lucent February 1997 - May 1999
Skills
Integration, Systems Engineering, Network Architecture, VoIP, Wireless, Firewalls, Routing, Project Engineering, Cloud Computing, QoS, LAN Switching, Security Clearance, System Testing, SATCOM, Network Security, Engineering Leadership, Ethernet, System Design, CCNA, Cisco Call Manager, Cisco IOS, Cisco Catalyst Switches, Cisco Wireless, Video Conferencing, Network+, Aircraft Systems, ITIL v3 Foundations, VMware Certified..., Network Optimization, Switches, Routers, Cisco Technologies, TCP/IP, Networking, Virtualization, Cellular, Encryption, Video, Inmarsat, eHealth, VitalNet, Redfish 2, Netscout Training, Capacity Planning, Capacity Management, Infrastructure Capacity..., Network Traffic Analysis, SIP, Network Design, Troubleshooting
Education
Purdue University
Master of Science in Electrical Engineering
University at Buffalo
Mini MBA Certificate
University of Illinois at Urbana-Champaign
Bachelor of Science in Electrical Engineering
University of Illinois at Urbana-Champaign
Graduate Engineering Certificate, Strategic Technology Management
Independant Contractor August 2013 - Present
XcelHR January 2013 - August 2013
Gerson Lehrman Group March 2010 - January 2013
Aggregate Industries July 2006 - March 2010
MCI/Verizon January 2005 - July 2006
Veolia Transportation October 2003 - January 2005
Nat'l Association of Broadcasters February 1998 - September 2003
Marriott 1991 - 1995
Skills
Vendor Management, Contract Review, Risk Management, Workers Compensation, Claims, Commercial Insurance, Risk Mitigation, Risk, Insurance, Mergers, Risk Assessment, Process Improvement, Contract Negotiation, Contract Management, Financial Analysis, Due Diligence, Enterprise Risk..., Customer Relations, Team Building, Risk Analysis, Problem Solving, Program Management, Microsoft Office, Word, Management Consulting, Outlook, Financial Risk, Internal Controls, Strategy, Policy, Mergers & Acquisitions, Claim, Management, Employee Benefits, Analysis, Executive Management, Strategic Planning, Leadership, Casualty Insurance, Budgets, Training
Education
The Ohio State University - The Max M. Fisher College of Business 1970 — 1974
BS, Risk Management
Deltek December 2009 - Present
BROADSOFT, Inc September 2007 - December 2009
MicroStrategy October 2006 - September 2007
MCI/Verizon October 2003 - October 2006
XO Communications September 2000 - July 2003
NETtel COMMUNICATIONS March 2000 - September 2000
MCI Telecommunications 1984 - 2000
Notar's Sports January 1982 - January 1984
Skills
Fuller, Jones and..., Sales Operations, Competitive Analysis, Sales Support, Sales Management, Strategic Partnerships, New Business Development, Lead Generation, Mentoring, Analytics, Commissioning, Entrepreneurship, Innovation, Contract Negotiation, Outsourcing, Problem Solving, Strategic Planning, Restructuring, Tutoring, Mergers and Acquisitions, Due Diligence, Salesforce.com..., Salesforce.com, Process Implementation, Change Management, Mergers, Finance, Mergers & Acquisitions, Management, Budgets, Professional Services, Business Process..., Process Improvement, Product Management, Strategy, Sales Process, Cross-functional Team..., CRM
Education
Fordham University - Graduate School of Business Administration 1992 — 1994
Master of Business Administration (MBA)
State University of New York College at Geneseo 1978 — 1982
BS
WorleyParsons August 2011 - Present
Audubon Engineering May 2011 - August 2011
NESC/Bechtel Oil, Gas and Chemical Inc December 2010 - May 2011
Frontier Inc August 2009 - October 2010
Fugro-Jason April 2007 - May 2009
Heartland Payment Systems December 2006 - March 2007
Geotrace August 2006 - December 2006
IBM April 2006 - July 2006
EDS January 2006 - April 2006
MCI/Verizon June 2005 - November 2005
Skills
Software Documentation, Hardware Documentation, Software/Hardware..., Engineering Writer, Technical Writing, End-user manuals, Proposal Engineer, ITT/Subcontract..., Requisition Management, Business/Requirements..., Package Management, SPM Database Management, Citrix/SDS Database..., SmartPlant Materials, Project Management, Management, Quality Assurance, Content Management, Vendor Management, DFO Coordinator, Technical Recruiting, Training, SharePoint, SDLC, Visio, Integration, Technical Documentation, Online Help, Adobe Acrobat, RoboHelp, FrameMaker, SnagIt, Microsoft Office, SmartPlant, Databases, CRM, Leadership, Microsoft Project, Testing, Business Analysis, Requirements Analysis
Education
Sam Houston State University 1985 — 1987
MS Physics, Physics
Sam Houston State University 1985 — 1987
Master of Science (MS), Physics, 3.7
Sam Houston State University 1980 — 1987
BS/MS, Physics, minors in Math, Chemistry, nearly third degree in English
Sam Houston State University 1980 — 1985
Bachelor of Applied Science (BASc), Physics, 3.1
Atlantix Global Systems September 2013 - Present
Intradiem (formerly Knowlagent) October 2010 - September 2013
FTRANS Corp. March 2006 - October 2010
Birch Telecom November 2002 - March 2006
MCI/Verizon June 1989 - November 2002
Skills
Sales, Leadership, Start-ups, Solution Selling, Sales Management, Business Development, SaaS, Cloud Computing, New Business Development, Process Improvement, Strategic Planning, Business Strategy, Salesforce.com, Enterprise Software, Customer Satisfaction, Sales Process, Strategic Partnerships, CRM, Lead Generation, Training, Management, Pre-sales, Professional Services, Product Management, Direct Sales, Go-to-market Strategy, Selling, Strategy, Sales Operations, Account Management, B2B, Channel Partners, Call Centers, Product Marketing, Sales Enablement, Software Industry, Unified Communications, Managed Services, Demand Generation, Cross-functional Team..., Telecommunications, Outsourcing
Education
Georgia Institute of Technology 1984 — 1989
Bachelor of Industrial Engineering, ISyE, Management
Southampton HS 1980 — 1984
Verizon January 2012 - Present
MCI/Verizon January 2001 - December 2014
BELL ATLANTIC September 1998 - December 2000
PSINET May 1996 - August 1997
Skills
Management, Business Process, Telecommunications, Databases, Networking, Project management, Customer Service, Process document writing, Issue troubleshooting, Research and writing, Quality Control, Order management, Microsoft Office, Service Management, Training, Problem Solving, Documentation, Analysis, Managed Services, Project Management
Education
George Mason University
Masters, American History/Museum Studies, 3.5/4.0 Overall
University of North Carolina at Greensboro
B.A., History, 3.1/4.0 Overall
XpertMinds February 2013 - Present
Pacific Coast Building Products 2005 - January 2013
Meridian Project Systems 2004 - 2005
WebEx 2003 - 2004
London Pacific Advisors 2001 - 2003
MCI/Verizon 2000 - 2000
Integrated Design, Inc. 1991 - 2000
Skills
Process Improvement, Change Management, Project Management, SAP, Business Analysis, Program Management, ERP, Training, Business Process..., Team Building, Vendor Management, Business Process, Customer Service, Integration, Software Documentation, Business Intelligence, Strategic Planning, Budgets, IT Management, Cross-functional Team..., Human Resources, CRM, Operations Management, Management
Education
Eastern Michigan University 1981 — 1988
Bachelor of Science (B.S.), Psychology, History, English Literature
Yodle July 2010 - Present
Convergys July 2008 - May 2010
PRC November 2006 - February 2008
MCI 1998 - 2004
MCI Telecommunications 1998 - 2004
MCI/Verizon 1989 - 2004
MCI / Worldcom 1989 - 2004
MCI Communications 1989 - 2004
Skills
Team Building, Training, Selling, Call Center, Salesforce.com, Vendor Management, Customer Experience, Sales, Continuous Improvement, Telecommunications, CRM, Account Management, Process Improvement, Customer Retention, Customer Satisfaction, Call Centers, Sales Operations, Sales Management, Customer Service, Negotiation, Leadership
Education
Briar Cliff University 1980 — 1983
Bachelor of Arts, History/Secondary Education
Briar Cliff University
BA, History
Yodle November 2014 - Present
Yodle May 2011 - November 2014
Profitfuel August 2008 - May 2011
Westlake Mail and Boxes November 2005 - November 2007
MCI/Verizon October 2004 - November 2005
MCI March 2004 - October 2004
MCI July 2003 - March 2004
MCI January 2001 - July 2003
MCI May 1997 - January 2001
MCI October 1995 - May 1997
Skills
Employee Training, Project Management, Leadership, Management Development, Performance Management, Training, Solution Selling, Call Centers, Management, Sales Process, Sales, Salesforce.com, Customer Retention, Customer Satisfaction, Sales Management, Selling, Customer Experience, Program Management, Start-ups, SaaS, Telecommunications, Leadership Development, Marketing, Customer Service, Direct Sales, CRM, Time Management
Education
The University of Texas at Austin 1990 — 1994
Bachelor's degree, Political Science and Government
VCE January 2013 - Present
VCE December 2011 - December 2012
VCE January 2011 - December 2011
GEICO September 2007 - January 2011
MCI/Verizon 2005 - 2007
MCI 2004 - 2005
UUNET/Worldcom/MCI 1999 - 2004
Skills
Project Planning, Management, Program Management, Data Center, Cloud Computing, Disaster Recovery, Enterprise Architecture, Virtualization, Infrastructure, VMware, IT Strategy, SaaS, Enterprise Software, Leadership, Pre-sales, ITIL, Vendor Management, SDLC, Integration, Project Management, IT Transformation
Education
University of Delaware 1992 — 1996
Nokia August 2013 - Present
Walgreens February 2012 - August 2013
State Farm Insurance - Accenture May 2011 - February 2012
US Cellular- Wireless - Amdocs December 2010 - May 2011
AXA Financial August 2009 - December 2010
MCI/Verizon March 1999 - July 2009
Skills
MS Project, SDLC, SharePoint, PMBOK, Unix, SQL, Microsoft Office, Outlook, Customer Service, PMP, Visio, Project Portfolio..., Vendor Management, Requirements Analysis, Program Management, Process Improvement, Telecommunications, Excel, Cognos, Word, UML, VPN, Cisco, Relational Databases, IVR, Citrix, Live Meeting, Primavera, VoIP, PVCS, Insurance, Business Analysis, Problem Solving, Certified Project..., Billing, Project Planning, ITIL, PMO, Software Project..., Mainframe, Resource Management, Agile Project Management, Requirements Gathering, Agile, Systems Analysis, JIRA, Quick Base, Web Cloud, Waterfall Project..., FINRA
Education
Saint Petersburg State University
BS, Electrical Engineering
JPMorgan Chase March 2007 - Present
MCI/Verizon January 2004 - March 2007
Capgemini Consulting January 2003 - December 2003
BPL Mobile January 1999 - December 2002
Education
University of Mumbai 1996 — 1999
Bsc, Physics and Computer Science
University of Mumbai 1996 — 1999
Bachelor of Science (BS), Physics and Computer Science
Stoney Creek Consulting October 2014 - Present
Verizon April 2000 - September 2014
MCI/Verizon 1997 - March 2000
Skills
Vendor Management, Telecommunications, Program Management, Managed Services, Professional Services, Outsourcing, Process Improvement, Business Analysis, PMP, Project Management, Cross-functional Team..., Cloud Computing, Change Management, Business Development, Integration, IT Strategy, SDLC, RFP, Product Management, Wireless, PMO, Requirements Analysis, Software Project..., Management Consulting, Data Center, Business Process..., Management, Service Delivery, CRM, Call Centers, Leadership, Strategy, Strategic Planning, Contract Negotiation, Team Leadership, SaaS, Enterprise Software, Business Intelligence, Strategic Partnerships, Consulting, Business Process, Solution Selling
Education
The George Washington University - School of Business 2005 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
Federal Resources Corporation February 2011 - Present
SpecPro Technical Services (STS) June 2010 - February 2011
Mystikal Solutions LLC October 2008 - June 2010
Trawick October 2007 - September 2008
ICS August 2006 - September 2007
MCI/Verizon June 2003 - August 2006
ALT Enterprise March 1999 - August 2001
Skills
Cisco Technologies, Network Security, Firewalls
Education
University of Maryland University College
The College Board October 2011 - Present
The College Board May 2006 - October 2011
MCI/Verizon 2003 - 2006
Verizon 1999 - 2003
Education
Elon University 1994 — 1998
Business Management, Marketing, Economics
Presidio Networked Solutions November 2004 - Present
MCI/Verizon December 1999 - November 2004
Skills
Data Center, Unified Communications, VoIP, SIP Trunking, Telecommunications, Managed Services, Cloud Computing, Telephony, Cisco Technologies, Account Management, MPLS, IP, WAN, Virtualization, LAN-WAN
Education
University of Bridgeport 1989 — 1992
Winston Churchill High School
Winston Churchill High School
MCI/Verizon March 2004 - Present
XL Associates December 2003 - March 2004
BearingPoint August 2000 - August 2003
PRISM 1999 - April 2000
Geac/Interealty January 1997 - April 1999
Data Management Services Division of MOORE Business Forms, Inc. May 1986 - December 1996
Skills
Contract Negotiation, Contract Management, Project Management, Process Improvement, Management, Program Management, Strategic Planning, Vendor Management, Change Management, Cross-functional Team..., CRM, Sourcing, Negotiation, Software Documentation, Purchasing, Leadership, Supply Chain, Outsourcing, Proposal Writing, RFP, Procurement, Access, Strategic Sourcing, Policy
Education
Colorado Technical University 2015 — 2017
BA in Logistics & Supply Chain Management
Shepherd University 2006 — 2009
Regents BA, Contract Management
Villanova University 2007 — 2008
Master Certificate, Commercial Contract Management
Northern Virginia Community College 2001 — 2006
Associates, General Studies
Verizon Business January 1990 - Present
MCI/Verizon 1990 - 2006
United States Air Force December 1985 - December 1989
Skills
Customer Satisfaction, Strategic Planning, Management, Outsourcing, Call Center, Telecommunications, Vendor Management, Sales, Enterprise Software, Budgets, Leadership, Cross-functional Team..., Customer Retention, Team Leadership, Managed Services, Sales Management, Process Improvement, Forecasting, Business Analysis, Call Centers, Business Process...
Education
Towson University 1984 — 1985
Business Administration
University of Maryland University College
Accounting
Verizon December 2011 - Present
MCI/Verizon October 1991 - November 2011
MCI November 1989 - October 1991
MCI November 1988 - November 1989
MCI April 1984 - November 1988
Skills
Wireless, VoIP, Ethernet, Managed Services, Account Management, Management, Network Design, Strategy, Sales, MPLS, Sales Management, Telecommunications, Product Management, Leadership, Cloud Computing, Solution Selling, IP
Education
The George Washington University 1983 — 1987
MS, Operations Research
The Johns Hopkins University 1979 — 1983
B.A., Mathematical Sciences
PGi July 2014 - Present
PGi September 2010 - Present
Premiere Global Services September 2006 - September 2010
MCI/Verizon August 2004 - August 2006
Colonial Bank September 2003 - August 2004
Skills
Financial Analysis, Process Improvement, Sales Operations, Financial Reporting, Finance, Access, Accounting, Data Analysis, Essbase, Microsoft Excel, Financial Goals, Variance Analysis, Hyperion Planning, General Ledger, Managerial Finance, Budgets, Financial Accounting, Strategic Planning, Strategic Financial..., PeopleSoft, Management, Forecasting, Strategy
Education
Auburn University 1999 — 2002
Finance
HomeStart, LLC September 2006 - Present
Vente, Inc. March 2000 - August 2008
MCI/Verizon July 1986 - May 1999
Education
The University of North Dakota 1982 — 1986
Bachelor's, Marketing
Verizon Business ConsultantAcanthecoJanuary 2014 - Present
MCI/Verizon 2004 - June 2013
MCI January 1986 - December 2005
Skills
Business Analysis, Vendor Management, Contract Negotiation, Program Management, Project Management, Analysis, Team Leadership, Telecommunications
Education
Institut d'Etudes Politiques de Grenoble
Diplome
Université Joseph Fourier (Grenoble I)
Licence, Droit
Harris IT Services May 2008 - May 2013
Multimax 2004 - 2008
MCI/Verizon 2001 - 2004
Comdial 2000 - 2001
Skills
Program Management, DoD, Leadership, Wireless, Analysis, Switches, PMP, Information Assurance, Integration, ITIL, Government Contracting, Security Clearance, Enterprise Software, Process Improvement, Requirements Analysis, Computer Security, Systems Engineering, Cloud Computing, Security+, Network Security, CISSP, Security, Information Security
Education
Murray State University 1993 — 1996
MS, Technology Management
Southern Illinois University, Carbondale 1985 — 1986
BS, Electronics Management
Colorado Technical University 2004 — 2006
MBA, Business Administration
Project Management Professional
Certification
ITIL Foundation V3
Certification
Alorica September 2011 - Present
Goodwill Industries July 2010 - November 2011
Edge Teleservices, Inc March 2005 - March 2010
The Locator July 2003 - February 2005
Pioneer TeleTechnologies 1988 - 1991
MCI/Verizon 1986 - 1991
Skills
Customer Satisfaction, Vendor Management, Call Center, Customer Experience, Operations Management, Call Centers, Performance Management, BPO, Process Improvement, Team Leadership, Team Building, Project Management, Account Management, Sales, New Business Development, Business Development, Hiring, Leadership, Outsourcing, Human Resources, Sales Management, Employee Training, Workforce Management, Customer Retention, Recruiting, Telecommunications, Employee Relations, Change Management, Training, Strategy, CRM, Coaching, Program Management, Call Center Development, Management, Leadership Development, Contact Centers, Cross-functional Team..., Team Management, Strategic Planning, Employee Engagement, Business Process..., Talent Acquisition, Talent Management, Customer Service, Interviews, Sales Operations
Education
Morningside College 1981 — 1985
B.A., Business Admin/Industrial Psychology
BDO USA, LLP March 2014 - Present
McGladrey November 2007 - February 2014
MCI/Verizon May 1994 - February 2007
Skills
Tax Research, Corporate Tax, Use Tax, Tax Advisory, Auditing, Transaction Tax, Income Tax, Tax Accounting, Tax, Financial Reporting, Strategic Planning, Forecasting, International Tax, Accounting, Sarbanes-Oxley Act, State Tax
Education
American University, Washington College of Law 1982 — 1985
J.D., Law
Hiersche Consulting October 2010 - Present
Baltic Oil Terminals July 2008 - October 2010
Hiersche Consulting March 2007 - June 2008
Bateman Eurasia Oil and Gas 2005 - 2007
SalesSuite.net January 2005 - December 2005
MCI/Verizon 2003 - 2004
Duke Energy Corporation 2002 - 2003
Enron 2001 - 2001
Intergen 2000 - 2000
KPMG, Hein and Associates, PricewaterhouseCoopers 1991 - 1999
Skills
Financial Reporting, Internal Controls, Managerial Finance, IFRS, Accounting, Auditing, Finance, Internal Audit, US GAAP, Analysis, Coaching, Change Management, Analytics, Compliance, Microsoft Excel, International Business, Restructuring, Consolidation, External Audit, Budgets, Management, Payroll
Education
California State University-Chico 1988 — 1991
Bachelor of Science, Accounting and Finance
MCI/Verizon 2000 - Present
Verizon/MCI/WorldCom/WilTel 2000 - Present
MCI WORLDCOM 2000 - Present
Verizon Business 2000 - Present
Education
University of Missouri-Saint Louis 1975 — 1980
Bachelor of Science (BS), Administration of Justice
AT&T April 2014 - Present
AT&T Wireless January 2010 - November 2012
Betacom Inc January 2005 - January 2009
AT&T Wireless January 2002 - January 2005
MCI/Verizon January 1999 - January 2002
Network Cabling Inc January 1994 - January 1999
Skills
T1, LTE, Computer Network..., GSM, Microwave, UMTS, Ethernet, Networking, Testing, Optical Fiber, Fiber Optics, Switches, Telecommunications, 4G, Integration, Wireless, Cabling, RAN
Education
Middlesex County College 1990 — 1991
Civil & Construction Engineering
FastTrain of Ft Lauderdale 1988 — 1989
Information Technology Project Management
Broward Community College
Business Administration and Management, General
FDA October 2012 - Present
General Dynamics Information Technology August 2006 - October 2012
US Navy Reserve December 1998 - February 2011
MCI\Verizon March 2005 - July 2006
The Engle Group March 2003 - March 2005
UUNET\WCOM October 1998 - March 2003
United States Navy March 1991 - September 1998
Skills
Windows Server, Active Directory
Education
Kaplan University 2006 — 2010
BS, Information Technology
Principal Financial Group June 2006 - Present
MCI/Verizon February 2003 - June 2006
Skills
Customer Service, Training & Development, Feedback, Leadership
Education
Colorado Technical University 2012 — 2015
Currently Studying my Bachelor's of Science, Criminal Justice/ Human Behavior
BCCP Consulting January 2009 - Present
Qwest September 2006 - June 2007
MCI/Verizon October 1996 - September 2006
Skills
Process Improvement, Program Management, Telecommunications, Integration, Vendor Management, Cloud Computing, Cross-functional Team..., Managed Services, Management, Professional Services, Project Management, Requirements Analysis, Solution Selling
Education
University of Maryland College Park 1980 — 1985
Bachelor of Arts (BA), Economics