Guest Services, Inc.
Industry: Management services company
DescriptionHeadquarters: Fairfax, VA Founded: 1917 Subsidiaries: Lancaster Foods, LLC, Boston Outdoor Recreation, Inc, The Lodge and Spa at Breckenridge
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Guest Services, Inc. Employees
DataTreasury R&D February 2004 - Present
VEEDIMS, LLC. 2014 - Present
DataTreasury Corp February 2000 - February 2004
Orbium Technologies, Inc January 1998 - February 2000
Guest Services, Inc. February 1993 - 1998
Bluewater Technologies & Consulting Group November 1989 - July 1991
Skills
Operations Management, Product Development, Two-factor..., Biometrics, Strategic Planning, Technology Integration, Intellectual Property, Intellectual Asset..., Team Leadership, Intellectual Property..., Project Management, Authentication Systems, SaaS, Mergers & Acquisitions, Operational Due..., Creative Strategy, Competitive Analysis, Budget Management, Operating Budgets, Patent Searching, Basecamp, Microsoft Office, Digital Imaging, Microsoft Excel, WordPress, Microsoft SQL Server, OneNote, iOS, Microsoft Word, Internet of Things, Mobile Technology, Management, Research, PowerPoint, Strategy, CRM, Leadership, Start-ups, Team Building, Agile Methodologies, Program Management
Education
Dulles Aviation & Aeronautics 1998 — 1999
Private Pilots License, Aeronautics/Aviation/Aerospace Science and Technology, General - Private Pilots License
Northern Virginia Community College 1987 — 1994
Computer/Information Technology Administration and Business Management
Old Dominion University 1985 — 1987
Engineering
TriVision, Inc. October 2014 - Present
Self Employed Freelancer August 2012 - Present
Self Employed Visual Artist August 2008 - Present
Guest Services, Inc. November 2013 - October 2014
George Mason University August 2012 - December 2012
American Public University System May 2012 - July 2012
Skills
Graphic Design, InDesign, Illustrator, Logo Design, Photoshop, Adobe Creative Suite, Dreamweaver, Typography, Advertising, Layout, Branding & Identity, Graphics, Mac OS, Photography, Brochures, Digital Photography, Adobe Acrobat, Microsoft Office, Mac, Illustration, Posters, Lightroom, Corporate Identity, Corporate Branding, Digital Illustration, Web Design, Visual Communication, Infographics, Information Graphics, Tabs, Promotions, Menu Layouts, Flyers, Proposal Design
Education
George Mason University 2011 — 2013
Bachelor of Fine Arts (BFA), Graphic Design
Lord Fairfax Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Liberal Arts Fine Arts
Keller Williams February 2013 - September 2013
Shady Grove Fertility Center August 2010 - January 2013
Guest Services, Inc. April 1998 - August 2010
Skills
Marketing Event Planning, Healthcare, AP writing, Highly Dedicated, Healthcare Management, Market Research, Social Media, Professional..., Email Marketing, Marketing, Marketing Strategy, Sales, Blogging, Event Planning, SEM, Public Relations, Online Marketing, Nonprofits, Google Adwords, Public Speaking, Lead Generation, Strategic Planning, Marketing Communications, SEO, Social Networking, Social Media Marketing, Advertising, Press Releases, PPC
Education
American University 1992 — 1996
Bachelor's degree, Public Relations, Advertising, and Applied Communication
harborfields high school
Star Restaurant Group December 2014 - Present
HC LLC October 2010 - December 2014
Guest Services, Inc. February 1995 - August 2010
Restaurant Association, Washington, DC (RAMW) 2005 - 2006
Restaurant Association of Metropolitan Washington 2000 - 2004
Skills
Operations Management, Ideation/Test Marketing, Lean Six Sigma, Environmental..., Business Process..., Oral/Written..., ISO 14001, Executive Coaching, B2C Analytics, Best Practices..., Customer-centric..., Client-centric..., Team..., Contract Negotiation, Value-added corporate..., Sustainability, Communication, Start-ups, Six Sigma, New Business Development, Leadership Development, Management Consulting, Marketing, Management, Customer Satisfaction, Leadership, Event Management, Food, Income Statement, Restaurants, Hotels, Hospitality, Customer Retention, Lean Management, Environmental..., Foodservice Distribution, Information Management, Business Turn-arounds, Restaurant Software..., C-Level Leadership, Published Author, Financial Analysis, Contract Management, Continuous Improvement, Healthcare, Museums, National Parks, Government Contracting, Airports, Fresh Wholesale Produce
Education
Michigan State University 1973 — 1976
Bachelor's degree, Hotel, Restaurant Management
Central Michigan University 1982 — 1984
Masters degree, Business, Management, Marketing, and Related Support Services, 3.41
Guest Services, Inc. October 2013 - Present
Guest Services, Inc. March 2012 - Present
Skills
Banquets, Menu Development, Cuisine, Culinary Skills, Fine Dining
Education
Framingham State College 1987 — 1992
Bachelor's degree, Fine/Studio Arts, General, Food Science
Coldwell Banker Residential Real Estate November 2014 - Present
Guest Services, Inc. August 2014 - Present
Waldorf Astoria Naples May 2014 - July 2014
Pan International Conference and Language Services September 2009 - May 2014
R.A.A December 2012 - 2014
Family Federation for World Peace May 2002 - December 2006
Skills
International Relations, Government, Leadership, Linguistics, Business, Nonprofits, Policy, Army, Diplomacy, NGOs, Microsoft Office, Policy Analysis, Non-profits, Law Enforcement..., Real Estate Transactions, Real Estate Financing, Residential Investment..., Property Management, Realtor Relations, Customer Service, Fundraising, Public Speaking, Social Media, Strategic Planning
Education
Kean University 2009 — 2011
BA Public Administration
Union County College 2007 — 2009
Associate of Arts (A.A.), Public Administration
Union County College 2006 — 2007
ESL, English as a Second Language
Albanian Army Cadet "SKENDERBEJ" 1989 — 1992
Albanian Army
Cranwell Resort, Spa & Golf Club June 2014 - November 2014
The Red Lion Inn December 2012 - June 2014
Guest Services, Inc. July 2011 - November 2012
Rhode Island Convention Center March 2011 - May 2011
Guest Services, Inc. June 2010 - September 2010
Metropolitan Exposition Services 2010 - 2010
Skills
Hospitality, Event Planning, Event Management, Customer Service, Hospitality Management, Social Media, Banquets, Catering, Hospitality Industry, Hotels, Hotel Management, Marketing, Sales, Social Media Marketing, Trade Shows
Education
Johnson & Wales University 2007 — 2011
Bachelor of Science, Sports Entertainment Event Management
Holiday Retirement August 2015 - Present
ARAMARK October 2014 - March 2015
Aramark February 2012 - May 2014
Baste on Taste 2009 - 2012
Guest Services, Inc. 2006 - 2009
Skills
Restaurant Management, Catering, Food Service, Food Quality, Menu Development, Culinary Skills, Culinary Management, Event Management, Menu Costing, Labor Management, Hiring, Food Safety, Event Planning, Serve Safe Certified, Recipes, Fine Dining, Banquets, Food, Sanitation, Cooking, Restaurants, Chef, Developing employees, Tracking Food & Labor..., Creating Systems Check...
Education
California Culinary Academy 1992 — 1994
CMMC Security 2012 - Present
Guest Services, Inc. July 2007 - Present
Skills
Private Investigations
Education
Webster University 2012 — 2014
Master of Business Administration (MBA)
Claflin University 2008 — 2012
Bachelor of Business Administration (BBA), Accounting, 3.1
Slayden Construction Group June 2014 - September 2014
Guest Services, Inc. June 2013 - September 2013
Guest Services, Inc. June 2012 - September 2012
Guest Services, Inc. April 2011 - September 2011
Skills
Problem Solving, Keen Listener, Pay Close Attention to..., Passion for Helping..., Positive Personality, Always Willing to Learn
Education
Central Washington University 2011 — 2015
Bachelor’s Degree, Safety and Health Management, Senior
Eatonville High School 2006 — 2010
The Vashon-Maury Island Beachcomber September 2015 - Present
The Daily Press- Victorville April 2014 - August 2015
The Poly Post June 2013 - June 2014
Bronco Bookstore October 2013 - March 2014
TJ Maxx August 2013 - March 2014
Bronco Bookstore September 2010 - October 2013
The Poly Post September 2012 - June 2013
Guest Services, Inc. June 2012 - September 2012
The Poly Post April 2012 - June 2012
Forever Resorts August 2011 - September 2011
Skills
Digital Photography, News Writing, InDesign, Photoshop, iMovie, Microsoft Office, Microsoft Word, Customer Service, Social Media, Facebook, Twitter, Tumblr, Team Leadership, Committed to..., Patience, Strong work ethic, Video Editing, PowerPoint, Prezi, Storytelling, iPhoto, Adobe Audition, Audacity, Mac OS, Windows, Organization, New Media, Voiceovers, Audio editing, AP Style, Discipline, Always Punctual
Education
California State Polytechnic University-Pomona 2010 — 2014
Bachelor of Science (B.S.), Communication and Media Studies
California State Polytechnic University-Pomona 2010 — 2014
Bachelor of Science (B.S.), Communication, General
Jacobs Technology December 2014 - Present
Georgia Institute of Technology May 2010 - November 2014
NASA - National Aeronautics and Space Administration June 2014 - August 2014
Guest Services, Inc. January 2010 - May 2010
New College of Florid August 2008 - January 2010
IMG Bradenton September 2006 - May 2009
IMG Bradenton May 2006 - August 2006
Starbucks Coffee Company May 2006 - August 2006
Skills
Simulations, Python, POST, Systems Engineering, Trajectory Optimization, Trajectory Analysis, Data Analysis, Aerospace Engineering, Physics, Research, Science, Statistics, Microsoft Office, Microsoft Excel, Public Speaking
Education
Georgia Institute of Technology 2010 — 2015
Master's degree, Aerospace Engineering
New College of Florida 2005 — 2010
Bachelor of Arts (B.A.), Physics
Clearwater Central Catholic 2001 — 2005
High School
Washington State Department of Social and Health Services July 2002 - Present
Barney's Corner Gas Station February 2009 - September 2010
Guest Services, Inc. May 2009 - May 2010
Skills
Home Care, Healthcare, Elder Care, Social Services, Mental Health, Customer Service, CPR Certified, Nursing, Housekeeping, Bathing, child care, home health management, no chemical cleaning, dementia care assistance, disabled person's care..., mobility assistance, bed baths, Retail Sales, retail merchandising, Warehouse Management, New Store Openings, retail operations, Visitor Experience, Inventory, Physical Inventory, Heavy Lifting, Early Childhood..., developmentally delayed..., Diabetes Care, multiple sclerosis care
Education
Arizona State University 2010 — 2011
Psychology
South University 2009 — 2010
Psychology
Western Governors University 2006 — 2008
History/Teaching
Pierce College at Fort Steilacoom 2003 — 2004
General Studies
Pierce College at Puyallup 2002 — 2003
General Studies
US Army August 2009 - Present
Guest Services, Inc. May 2007 - Present
US Army 2006 - July 2008
University of Miami 2004 - 2005
Skills
Security Clearance, Human Resources, Training, Command, Management, Personnel Management, Military Operations, Physical Security, Military Training, Tactical Operations, Aerospace Science, Public Affairs, Leadership, Communication, Instructor, Homeland Security, DoD, FEMA Elevation..., ICS 700, ICS 100, ICS 75, EEO, Emergency Management, Personnel Supervision, Security, Retention Management, Defense Support to..., Military Experience, Force Protection, Army, Operational Planning, Combat, Intelligence, Incident Command, Military Logistics, Afghanistan, Top Secret, Publication Writing, Publication Development
Education
Excelsior College 2011 — 2015
Bachelor's degree, Human Resources Management/Personnel Administration, General
Miami Dade College
Human Resources Management/Personnel Administration, General
Guest Services, Inc. December 2014 - Present
Witnify June 2013 - June 2014
DC Metro Theater Arts March 2011 - February 2014
Knowlera Media May 2011 - June 2013
AOL August 2010 - March 2012
US Census Bureau April 2010 - September 2010
Drexel University March 2007 - June 2010
Drexel University 2006 - 2010
Rain Management Group September 2008 - March 2009
Parker Public Library March 2001 - August 2006
Skills
Final Cut Pro, Screenwriting, Editing, Creative Writing, Blogging, Film, Video Editing, Photoshop, Social Media, Microsoft Office, Video Production, Film Production, Research, Television, Mac OS X, SEO, CMS, Wordpress, Twitter, Facebook, Tumblr, Pinterest, YouTube, Google+, Social Media Marketing, Video, Videography, Social Networking, Editorial, Copywriting, Newsletters, Multimedia, Content Management, Entertainment, General Awesomeness, Event Planning, Broadcast, Online Advertising, Copy Editing, Content Strategy, Web Content, Digital Media, Web Video, OS X, New Media, Storytelling, Content Development, Producing, Writing, Journalism
Education
Drexel University 2006 — 2010
Bachelor of Science (B.S.), Playwriting and Screenwriting
MultiView June 2015 - Present
National Society of Black Engineers July 2014 - September 2014
Capital Area Food Bank of DC June 2014 - August 2014
Guest Services, Inc. June 2013 - May 2014
Washington Redskins September 2013 - February 2014
The YBF July 2012 - January 2014
Black Entertainment Television January 2013 - January 2013
NEA September 2012 - December 2012
Bucknell Elementary school October 2008 - May 2011
BeautyFull Boutique 2011 - 2011
Skills
Research, Public Relations, Press Releases, Event Management, Administration
Education
Howard University 2011 — 2015
Journalism with a Public Relations concentration
Howard University 2011 — 2015
Bachelor of Arts (B.A.), Journalism and Public Relations
Nalco July 2012 - Present
SAVE Mobile March 2009 - May 2012
Guest Services, Inc. June 2010 - October 2010
Skills
Microsoft Excel, Matlab, Mathematical Modeling, Mathematica, Spectrophotometry, Mass Spectrometry, IR spectroscopy, Sales, Travel, Tennis, Cooking, Automotive Repair, Water Quality, Research, PowerPoint, Teaching, Microsoft Office, Time Management, Chemistry, Public Speaking
Education
Carroll College 2008 — 2012
Bachelor of Science, Mathematics w/ minor in Chemistry
Carroll College 2008 — 2012
Bachelor's degree, Mathematics
Central Washington University 2011 — 2011
Travel Traders LLC August 2011 - Present
Guest Services, Inc. March 2009 - July 2011
AMC Theatres August 2010 - January 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Cash Management, Childcare, PowerPoint, Public Speaking, Entrepreneurship, Food, Culinary Skills
Education
Prince George's Community College 2011 — 2012
Master of Social Work (M.S.W.), Currently Attending
Morgan State University 2010 — 2011
Social Work
Guest Services, Inc. April 2011 - Present
Eurest Dining March 1998 - March 2008
Joe's Diner 1997 - 1999
Skills
Culinary Skills, Recipes, Fine Dining, Menu Development, Banquets, Sanitation, Catering, Restaurant Management, Cooking, Food Service, Restaurants, Food & Beverage, Food Safety, Hospitality Management, HACCP, Food, Gourmet, Hospitality, Pastry, Culinary Management, Chef, Purchasing, Income Statement, Menu Costing, Labor Control, Baking, Culinary Education, Food Preparation, Ingredients, Recipe Testing, Seafood, Food Industry, Menu Engineering, Food Quality, New Restaurant Openings, P&L, Serve Safe Certified, Hospitality Industry
Education
New York Institute of Technology-Old Westbury 1983 — 1985
Bachelor's degree, Restaurant/Food Services Management
The Culinary Institute of America 1979 — 1981
AOS Occupational studies
Jason's Ta Kwon Do
Aramark April 2014 - Present
Pahaska Tepee May 2013 - October 2013
Guest Services, Inc. May 2012 - October 2012
Aramark 2011 - 2011
TJX April 2008 - June 2009
Skills
Photoshop, Illustrator, PowerPoint, Word, Photography, Painting, Layout, Illustration, Drawing, Graphic Design, Microsoft Word, Merchandising, Styling, Sales, Customer Service, Cashiering, Telephone Skills, Visual Merchandising, Digital Photography, Social Media, Event Planning, Mac, Web Design, Social Networking, Microsoft Office, Advertising, Fashion, Teamwork, Data Entry, Adobe Creative Suite, Public Relations, Creative Writing, Event Management, Inventory Management, Inventory Control, Marketing, Facebook, Social Media Marketing, Retail, Time Management, Microsoft Excel, Sketching
Education
Cornish College of the Arts 1998 — 2002
Bachelor's degree
Rogers High School
Guest Services, Inc. May 2007 - Present
Guest Services, Inc. January 1999 - Present
Guest Services, Inc. January 1994 - Present
Guest Services, Inc. January 2000 - January 2007
Skills
Menu Development, Catering, Food & Beverage, Hospitality Management, Culinary Skills, Management, Hospitality, Restaurants, Resorts, Restaurant Management, Revenue Analysis, Hotels, Customer Satisfaction, Leadership, Food Service, Budgets, Sales, Food Industry, Gourmet, Food, Facilities Management, Purchasing, Cost Control, Customer Service, Banquets, Food Safety, Employee Relations, Operations Management, Process Scheduler, Hospitality Industry, Wine, Team Building, Recipes, Micros, Marketing Strategy, Forecasting, Event Management, Pastry, Income Statement, Hiring, Sanitation, Marketing, HACCP, Inventory Management, Cuisine, Contract Negotiation, Pre-opening, Strategic Planning, Hotel Management, Front Office
Education
Marshall University 1983 — 1988
Bachelor's degree, Business Administration and Management, General
Daly Seven November 2014 - Present
Guest Services, Inc. May 2014 - November 2014
Guest Services, Inc. May 2013 - July 2013
Columbus Club of Arlington May 2012 - August 2012
ARAMARK February 2012 - May 2012
Congressional Camp June 2010 - August 2011
Skills
TIPS Certified, ServSafe, Food Service, Hospitality, Food & Beverage, Customer Service, PowerPoint, Event Planning, Microsoft Word, Time Management, Microsoft Excel, Teamwork, Proofreading, Hospitality Management, Catering
Education
James Madison University 2010 — 2014
Bachelor of Science (BS), Business Minor
Bishop O'Connell High School 2006 — 2010
High School
St. James Catholic School 1998 — 2006
Middle School
Guest Services, Inc. August 2006 - Present
USIS September 2003 - August 2006
CA Technologies September 1998 - November 2002
Skills
Employee Relations, PeopleSoft, Training, Succession Planning, Organizational..., Analysis, Leadership, Team Leadership, Management, Team Building, Access, Process Improvement, Leadership Development, Networking, Customer Service, Outlook, Private Investigations, Project Management, Internal Audit, Strategic Planning, HRIS, Program Management
Education
King's College
BS, Information Systems
Accounting Firm CPA, LLC February 2013 - Present
Bowie Montessori Children's House February 2012 - December 2012
Capitol School District August 2009 - February 2011
Guest Services, Inc. May 2005 - November 2008
Skills
Office Organization &..., Data Entry, Microsoft Office, Microsoft Excel, QuickBooks, Records & Database..., General Bookkeeping, Learning Quickly, Adobe Acrobat, Spreadsheet & Reports..., Executive Calendar..., Meeting & Event..., Customer Service, Customer Satisfaction, Customer Retention, OOP, Tutoring, Curriculum Development, Teacher Training, Teaching, Curriculum Design, Invoicing, Time Management, Spreadsheets, Administrative...
Education
Delaware State University
Political Science, Liberal Arts and Sciences, General Studies and Humanities
Mandel Every Month January 2014 - Present
Temple Beth El of Williamsburg July 2013 - Present
United Jewish Community August 2011 - Present
Guest Services, Inc. March 2010 - August 2010
Apple Inc. May 2008 - March 2010
Skills
Community Outreach, Customer Service, Digital Marketing, Event Management, Mac, Mac OS X, OS X, Public Speaking, Retail, Social Media, Social Networking, Teaching, Visual Merchandising, iLife, iWork
Education
Old Dominion University 2005 — 2007
Masters, Literacy Education
Kent State University 2000 — 2004
Bachelors, English Literature, Jewish Studies
Cherry Innovations October 2012 - Present
Tate Engineering Systems, Inc October 2011 - May 2013
Holiday Inn March 2010 - October 2011
Avery Hall Insurance Group November 2008 - September 2009
JGS Insurance February 2007 - October 2008
The White Sands May 2002 - March 2006
Guest Services, Inc. March 1997 - August 2001
Skills
Painting, Art, Sales, Weddings, Workers Compensation, Parties, Property & Casualty..., Professional Liability, Commercial Insurance, Insurance, Employee Benefits, Umbrella Insurance, Legal Liability, Health Insurance, Marketing, Customer Service, Social Media, Small Business, Microsoft Excel, Microsoft Office, Hospitality Management, Food Service, Access, QuickBooks, Direct Sales, Cold Calling, Networking, Directors & Officers..., New Business Development, Leadership, Training, Team Building, Contract Negotiation, Sales Management, Negotiation, Sales Process
Education
Ocean County College 1993 — 1994
Lincoln Academy 1989 — 1992
Epworth Christain School
Guest Services, Inc. August 2014 - Present
Enlarged City School District of Middletown January 2004 - February 2014
Middletown City Schools January 2004 - February 2014
Catlin Gardens July 2011 - July 2011
Enlarged City School District of Middletown December 2001 - December 2003
Elite Events November 2000 - March 2003
Barnes & Noble May 1995 - November 2000
Skills
Hospitality, Event Management, Event Planning, Corporate Events, Coordinating Events, Private Events, Office Administration, Human Resources, Recruiting, Fundraising, Management, Nonprofits, Budgets, Employee Relations, Training, Customer Service
Education
Monroe College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Hospitality Management, Graduated Summa Cum Laude
Passaic County Technical & Vocational High School 1982 — 1985
Middletown High School
Middletown High School
Middletown High School
Middletown High School
Counter Logic Studios June 2014 - September 2015
Guest Services, Inc. April 2012 - July 2012
Emory University August 2010 - May 2011
Self Employed September 2007 - April 2009
Skills
Spanish-English, Strategic Planning, Project Management, Communication, Sales Presentations, Biology, Wildlife Biology, Social Media, Social Media Marketing, Hospitality, PCR, NMR spectroscopy, Laboratory, Spanish-speaking, Delegation, Evolutionary Biology, Problem Solving, Word Processing, Writing, PowerPoint, Creative Solutions, Developmental Biology, Microsoft Excel, Microsoft Office, Data Analysis
Education
Emory University 2009 — 2014
Bachelor of Science (B.S.), Biology
Emory University 2009 — 2014
BS in Biology, Biology/Pre-med
Feel It T's Shirts (FITS) October 2012 - Present
Guest Services, Inc. July 2007 - Present
Isagenix 2014 - 2015
ADT Commercial Systems, Norfolk, VA February 2004 - December 2005
Ford Motor Plant May 2002 - February 2004
Mt. Diabol Medical Center April 1992 - May 2002
International Network Association 1991 - 2000
Skills
Hospital Operations, Security Management, Switchboard Operations..., Safety, Risk Assessment, Environmental Impact..., Human Resources, Leadership, Coaching, Team Building, Customer Service, Hospitals, Process Scheduler, Leadership Development, Process Improvement, Operations Management, Inventory Management, Management, Training, Public Speaking, Event Planning, Marketing Strategy, Marketing, Sales
Education
Los Medanos Community College 1997 — 1999
Some College, Business Management
Chapman University 1995 — 1996
Society for Human Resources Management, HR
Kaplan University February 2014 - Present
Master Security, Inc. 2010 - 2012
Guest Services, Inc. July 2007 - March 2009
Skills
Security, Personal Security, Corporate Security, Close Protection, Security Training, Management, Event Management, Customer Service, Communication, Grill Cook, Data Entry, Home Care, Telecommunications, Tax Preparation, Access, Training
Education
Kaplan University 2013 — 2017
Bachelor's degree, Human Services, Child and Family Services
Prince George's County Government 2012 - Present
Guest Services, Inc. 1993 - 2011
Skills
Corporate Communications, Public Relations, Management, Community Outreach, Event Management, Program Evaluation, Office Management, Customer Service, Writing, Speech Writing, Microsoft Office, Microsoft Word, Strategic Planning, Windows, Political Campaigns
Education
Bowie State University 2013 — 2015
Master of Arts (M.A.), Organizational Communications, General
University of Maryland University College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Prince George's Community College
Associate of Applied Science, Business Management
National Archives and Records Administration May 2015 - Present
National Archives and Records Administration February 2012 - May 2014
National Park Service- National Archives for Black Women's History August 2010 - August 2011
Guest Services, Inc. June 2008 - December 2008
Skills
Book and paper..., Custom housings, Fine handskills, Objects tracking systems, Exhibit Preparation, Archival Research, Public Speaking, Museums, Archives
Education
American University 2006 — 2011
French and European Studies, French Language, European History, U.S. History, Continental Philosophy, European Politics
American University, School of International 2006 — 2010
Bachelor of Arts, French & European Studies
Guest Services, Inc. November 2009 - Present
DoubleTree Suites by Hilton Naples, FL May 2005 - November 2009
Skills
Banquets, Hospitality Management, Food & Beverage, Hospitality Industry, Hospitality, Catering, Hotels, Restaurants, Hotel Management, Fine Dining, Menu Development, Front Office, Restaurant Management, Revenue Analysis, Culinary Skills, Micros, Rooms Division, Cuisine, Resorts, Food Service, Food, OnQ
Education
Niagara University 2002 — 2004
Bachelor's degree, Hospitality Administration/Management
Niagara County Community College 1999 — 2002
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities
Walt Disney World January 2013 - Present
Walt Disney World February 2012 - January 2013
Guest Services, Inc. June 2011 - November 2011
Skills
Microsoft Office, Team Leadership, Community Involvement, Hospitality Management, Food & Beverage, Banquets, Food, Event Planning, Event Management, Menu Development, Hospitality, Customer Service, Restaurant Management, Catering, Restaurants, Leadership
Education
Johnson and Wales University 2008 — 2012
Bachelor of Sciene, Sports/Entertainment/Event Management
The Carlyle Group September 2010 - Present
Washington Redskins 2003 - 2008
Ritz Camera Centers 1999 - 2002
Guest Services, Inc. 1996 - 1999
GTSI 1994 - 1996
Arthur Andersen 1982 - 1994
Skills
Strategy, Corporate Finance, Change Management, Auditing, Leadership, Risk Management, Accounting, Finance, Analysis, Banking, Budgets, Financial Analysis, Due Diligence, Human Resources, Mergers & Acquisitions, Management
Education
Georgetown University 1978 — 1982
BS, Business Administration (Accounting)
Lancaster Foods, LLC (a Guest Services company) May 2014 - Present
Guest Services, Inc. November 2013 - February 2015
Washington Redskins March 1994 - October 2013
American University November 1990 - March 1994
Education
American University - Kogod School of Business 1991 — 1995
MBA
The College of William and Mary 1986 — 1990
BA
Guest Services, Inc. July 2013 - Present
ULTA Beauty February 2013 - Present
Walt Disney World August 2012 - July 2013
Ace Hardware March 2010 - July 2012
Skills
Working With Children, Special Education, Teaching, Organization Skills, Event Planning, CPR Certified, First Aid, Customer Service, Microsoft Word, Customer Satisfaction, PowerPoint, Teamwork, Time Management, Microsoft Office, Facebook, Retail, Telephone Skills, Retail Sales, Leadership
Education
Western Governors University 2013 — 2015
Ohio University 2010 — 2012
Associates at Alliance and Associates Financial Services Inc./Insurance Hub June 2012 - Present
Bankers Life and Casualty March 2011 - June 2012
Bravo Brio Restaurant Group January 2007 - January 2010
Guest Services, Inc. August 2005 - January 2007
Smith & Wollensky August 2001 - June 2006
Fairmont Hotels and Resorts 1979 - 1981
Skills
Wine Knowledge, Sommelier, Hospitality, Accounting, Food & Beverage, Catering, Budgets, Sales, Event Planning
Education
La Salle University 1979 — 1984
Bachelor of Science, Marketing/Management
Guest Services, Inc. August 2013 - April 2014
North American June 2013 - August 2013
Aloha Bouncers August 2010 - August 2011
Skills
Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Research, Leadership
Education
University of West Florida 2014 — 2017
Bachelor of Arts and Sciences, Marine Biology with a minor in professional education
Florida Southern College 2013 — 2014
Pace High School 2009 — 2013
Giant Eagle, Inc. July 2015 - Present
Raintree Nursery 2012 - 2013
Front Panel Express LLC 2005 - 2010
Guest Services, Inc. 2004 - 2005
WorldMark by Wyndham 1994 - 2002
Skills
Hospitality Industry, Dedicated Professional, Honesty/ Integrity, Superior Work Ethic, Work Independently with..., Dependable Team Player, Issue Resolution, Communication Skills, Time Management, Events Coordination, Customer Service, Departmental Liaison, Accounts Payable, Accounts Receivable, Vendor Relations, Inventory Control, Cash Management, Cost Management, Purchasing Negotiation, Account Reconciliation, Internal Audit, Problem Management, Marketing Management, Management Training..., Creation Of Training..., Project Management, Employee Management, Employee Hiring / Firing, Interviewing Skills, Scheduling Management, Employee Orientations, Employee Training, On the Job Training, Employee Evaluation, Sales, Sales Presentations, Office Management, Office Administration, Budget Monitoring, 10 key / Typing, Purchase Orders, Quality Control, Shipping / Receiving, New Store Set Up, Equipment Setup, IT Hardware Support, Help Desk Support, Process Evaluation, Streamlining Work..., Flagger Certification
Education
Centralia College
Wenatchee Valley College
Whatcom Community College
Management University (Graduate and Trainer)
Austin Film Festival February 2014 - Present
On Story: Presented by Austin Film Festival January 2014 - Present
Austin Film Festival June 2012 - January 2014
Austin Film Festival December 2011 - June 2012
Guest Services, Inc. April 2009 - September 2011
Graduate School of Washington DC December 2009 - May 2011
Skills
Event Management, Budgets, Program Management, Event Planning, Project Management, Hospitality, Project Planning, Team Leadership, Cost Control, Team Building, Operations Management, Customer Service, Microsoft Office, Leadership, Marketing, Blogging, Screenwriting, Writing
Education
Temple University
Bachelor of Arts (BA), Film and Theatre Arts
University of The Arts
Corcoran College of Art and Design
Visual Communications
Guest Services, Inc. June 2006 - Present
Brittany Bay Apartments October 2003 - June 2006
CR Bard September 1999 - June 2003
Skills
Hospitality, Outlook, Customer Service, Hospitality Management, PowerPoint, Spreadsheets, Microsoft Office, Microsoft Excel, Microsoft Word, Cooking, Hotels, Records Management, Hospitality Industry, Public Relations, Administrative..., Inventory Management, Budgets, Administration, Retail, Social Media, Telephone Skills, Supervisory Skills, Marketing
Education
Gerbers Akron Beauty School 1967 — 1968
Licensed Managing Cosmetologist, Licensed Cosmetologist
Capital One February 2011 - March 2014
BroadMap May 2010 - December 2010
Virginia's Gateway Region: Economic Development Organization October 2007 - May 2010
Visual Reality, Inc. February 2007 - September 2007
Guest Services, Inc. May 2005 - January 2006
Skills
Email Marketing, Salesforce.com, Press Releases
Education
James Madison University 2002 — 2006
B.B.A.
Ritz-Carlton Club, Aspen Highlands July 2010 - Present
The Ritz-Carlton Hotel Company February 2009 - July 2010
Ritz-Carlton Aspen Highlands Club July 2007 - May 2009
Colonial Williamsburg Foundation 2005 - 2007
Guest Services, Inc. 1995 - 2004
EG Reinsch Cos 1990 - 1995
Pickett Suite Hotel Company 1986 - 1988
Four Seasons Hotels and Resorts 1984 - 1986
Skills
CPA, Sommelier, Asset Management, Hospitality, Hotels, Food & Beverage, Hospitality Industry, Resorts, Hospitality Management, Restaurants, Hotel Management, Revenue Analysis, Front Office, Catering, Restaurant Management, Budgets, Yield Management, Event Management, Strategic Planning, Forecasting, Wine, Association Governance, Long Range Planning, Residential Operations, Ski Operations, Golf Operations, Sales and Marketing, Golf, Leadership, Opening Hotels, Luxury, Rooms Division, Menu Development, Lodging, Guest Service Management, Pre-opening experience, Property Management..., Tourism, Programme Governance, Pre-opening, Banquets, Fine Dining
Education
James Madison University 1978 — 1982
BBA/CPA, Major:Accounting Minor: Economics
Walsingham Academy 1970 — 1978
Passport Resorts, LLC July 2008 - September 2011
Xanterra Parks & Resorts, Inc November 2005 - June 2008
Xantera Parks & Resorts, Inc April 2002 - October 2005
Amfac Parks & Resorts April 1998 - March 2002
Guest Services, Inc. April 1995 - March 1998
Skills
Executive Financial..., Guest Service, Project Administration, Problem Resolution, Multi-Unit Operations..., New Business Development, Strategic and Tactical..., Organizational..., Crisis Management, Public Relations, Hotel Asset Management, Staff Leadership, Revenue Management, Hotel Marketing, Sustainable Cuisine, Spa Management, Golf Course Management, Historic Rennovations, Quality Assurrance, Interior Rennonvations, Property Openings, Environmental..., Property
Education
California College of the Arts 1980 — 1984
Graphic Design & Illustration
MId-Atlantic Hospitality Group June 2003 - May 2013
RCNY Restaurants April 2009 - April 2011
Restaurant Systems International June 2002 - June 2003
Denny's September 2000 - June 2002
Guest Services, Inc. November 1996 - July 2000
Daka International June 1986 - November 1996
Marriott International February 1979 - June 1986
Skills
Management Consulting, Franchise Consulting, Franchise Agreements, Operations Management, Operating Systems, Restaurant Management, Team Building, Team Leadership, Training, Franchising, Retail, Coaching, Food, Customer Satisfaction, Income Statement, Hiring, Food Service, P&L Management, Profit, Multi-unit, Restaurants, Food & Beverage, Sales, Inventory Management, Hospitality, Employee Relations, Recruitment, Professional..., Employee Training, Recruiting, Succession Planning, Negotiation, Leadership Development, Business Planning, Forecasting, Leadership, Management, POS, Menu Development, Catering, Human Resources, Process Scheduler, Time Management, New Restaurant Openings, Food Safety, Culinary Skills, Market Planning, Hospitality Management, Budgets, Project Planning
Education
Culinary Institute of America 1990 — 1992
None, Short Term course work aimed at skills and knowledge enhancement
California State University-Sacramento 1979 — 1982
Bachelor's degree, Business Management
Kellari Hospitality Group September 2012 - Present
Kellari Hospitality Group April 2014 - August 2015
Wild Blue Orchid January 2012 - August 2012
Vatos Tacos November 2011 - November 2011
New York Restoration Project September 2008 - September 2011
Guest Services, Inc. May 2006 - August 2008
Skills
Menu Development, Restaurants, Culinary Skills, Cuisine, Fine Dining, Restaurant Management, Cooking, Food & Beverage, Avero
Education
Holyoke Community College 2002 — 2004
Culinary Certificate, Culinary Arts/Chef Training
Longmeadow High School 1998 — 2001
High School Diploma
HydroGeoLogic, Inc. May 2013 - Present
General Dynamics Information Technology September 2010 - May 2013
Fairfax County Public Schools February 2009 - May 2012
Guest Services, Inc. May 2008 - August 2010
HTL Contractors, Inc. 2004 - 2009
Public Opinion Strategies, LLC. September 2008 - November 2008
Skills
Government Contracting, Government, FAR, Security Clearance, Oracle, Microsoft Office, Certified Federal..., DoD, Subcontracts Management, Government Contract..., CFCM, Certified Payroll, Contractor Manpower..., FFATA, SBA, System for Award..., Market Research, Service Contract Act, Davis Bacon, Dun and Bradstreet, Deltek, Government Procurement, Construction Contracts, USPS, IFS, Costpoint, ESM, Purchasing
Education
George Mason University 2007 — 2011
Bachelor's degree, Economics
West Potomac High School 2003 — 2007
Guest Services, Inc. September 2012 - Present
Sarasota County Government June 2012 - August 2012
New College Library August 2008 - May 2012
New College of Florida August 2011 - December 2011
Skills
Microsoft Office, Ecology, Event Planning, Cooking, Teaching, Outlook, Research
Education
New College of Florida 2008 — 2012
Bachelor of Arts, Environmental Studies
Greylock Federal Credit Union April 2014 - Present
Guest Services, Inc. June 2012 - March 2013
Price Chopper July 2005 - June 2012
Brown University March 2011 - May 2011
New England Patriots September 2008 - January 2009
Skills
Negotiation, Event Management, Event Planning, Sponsorship Sales, Sports Management, Customer Service, Sports Marketing, Social Media, Facebook, Social Media Marketing, Social Networking, Sales, Marketing, Public Speaking, PowerPoint, Public Relations, Sports, Microsoft Office, Football, Microsoft Excel
Education
Johnson and Wales University 2007 — 2011
Bachelor of Science, Sports/Entertainment/Event Management
Apollo Sunguard July 2013 - Present
Digital Olive Productions August 2010 - Present
Sarasota Opera May 2013 - November 2013
Guest Services, Inc. June 2010 - June 2012
Sarasota Catering Company July 2005 - July 2009
Morton's Gourmet Market (Parent Company, Epicurean Life) January 2000 - July 2005
Indiana University of Pennsylvania 1997 - 1999
Skills
Pro Tools, Logic Pro, Adobe Acrobat, Sales, Networking, iMovie, Sibelius, Caterease, Event Management, Event Planning, Customer Service, Sound Design, Restaurants, Orchestral Music, Logistics Management, Database Design, Contract Management, QuickBooks, Procurement, Analytical Skills, Corporate Gifts, Composition, Foley, WordPress, Music, Film, Sound, Music Production, Audio Engineering
Education
Full Sail University 2010 — 2012
Bachelor of Science, Music Production
Indiana University of Pennsylvania 1987 — 1999
B. A. Music Performance
Provence of Naples August 2015 - Present
Guest Services, Inc. 2010 - July 2015
Surfsedge, Inc. January 2008 - July 2010
Fourmidable 2004 - 2008
Fourmidable - Keystone Properties 1990 - December 2004
Skills
Property Management, Leases, Apartments, Condos, Team Building, Budgets, Contract Negotiation, Facilities Management, Negotiation, Management, Real Estate, Short Sales, Sales, Process Scheduler, Strategic Planning, Customer Service, Purchasing
Education
CAI
Henry Ford Community College
National Renewable Energy Laboratory February 2015 - Present
NEON, Inc. November 2013 - January 2015
PAE October 2012 - February 2013
Raytheon Polar Services September 2011 - April 2012
Raytheon Polar Services March 2011 - September 2011
Guest Services, Inc. May 2010 - November 2010
Raytheon Polar Services October 2009 - January 2010
U.S. Facilities Managment December 2005 - October 2009
Serrano's Restaurant April 2003 - October 2005
Skills
Maintenance & Repair, Microsoft Office, Carpentry, Metal Fabrication, Boating, Electricians, Field Work, Search and Rescue, Welding, Electrical, Satellite, Extreme Environments, Geology, Instrumentation, Fiber Optics
Education
University of Northern Colorado 2005 — 2009
Bachelor of Science, Environmental Science
Colorado Mesa University 2004 — 2005
Geology/Earth Science, General
Guest Services, Inc. October 2012 - Present
Guest Services, Inc. January 2007 - October 2012
Guest Services, Inc. August 2005 - January 2007
Best Western Royal Plaza Hotel and Trade Center December 2002 - August 2005
Skills
Hotels, Hospitality Management, Accounting, Accounts Payable, OnQ, Hospitality Industry, Food & Beverage, Hospitality, Hotel Management, Revenue Analysis, Customer Service, Restaurants, Event Planning, Social Media Marketing, Training, Operations Management, Sales, Microsoft Word, Event Management, Email Marketing, Inventory Management, Microsoft Office, Team Leadership, Public Speaking, Social Media, Resorts, Budgets, Process Scheduler
Education
Florida Gulf Coast University 2013 — 2017
Master of Science (MS), Accounting
Assumption College 2001 — 2005
Bachelors, Business Management
Guest Services, Inc.
Skills
Team Building, Employee Benefits, Applicant Tracking..., Employee Relations, Customer Service, Onboarding, HRIS, Succession Planning, Personnel Management, HR Policies, Talent Acquisition, PeopleSoft, Employee Engagement, New Hire Orientations, Leadership, Human Resources
Education
New York Institute of Technology 1969 — 1973
American Public University System July 2009 - Present
Guest Services, Inc. November 2007 - September 2008
Ulta August 2007 - October 2007
Sheehy Motors May 2005 - August 2005
Education
McDaniel College 2003 — 2007
Bachelors, Communication
Thistle and Sage ~ Designs for the Witty & Wise August 2012 - Present
Guest Services, Inc. November 2009 - June 2010
Kettler, Inc. February 2007 - June 2009
Great American Restaurants August 1997 - December 2006
Education
George Mason University 1997 — 2000
Bachelor of Arts, Psychology; History
Agnes Scott College 1995 — 1996
Psychology, History
Vacation Myrtle Beach February 2015 - Present
Beach Cove Resort October 2014 - February 2015
MasterCorp, Inc. April 2014 - August 2014
Marina Inn at Grande Dunes in Myrtle Beach September 2013 - April 2014
Dunes Village Resort January 2013 - September 2013
Guest Services, Inc. August 2011 - January 2013
Canaan Valley Resort & Conference Center January 2010 - August 2011
Snowshoe Mountain Resort January 2007 - January 2010
Snowshoe Mountain Resort January 2006 - January 2007
LaMora Insurance Agency, Inc January 2004 - January 2007
Skills
Hospitality, Hotels, Budgets, Leadership, Forecasting, Team Building, Management, Hospitality Management, Marketing, Sales, Customer Service, Project Management, Resorts, Selling, Real Estate, Sales Management, Banquets, Rooms Division, Negotiation, Event Planning, Front Office, Hospitality Industry, Recruiting
Education
Ashford University 2011 — 2014
Master of Business Administration, Organizational Leadership/Human Resources, 3.7
Davis and Elkins College
Bachelor of Arts, Business Administration / History
Roberts August 2014 - Present
Guest Services, Inc. June 2012 - August 2014
Specialty Tool & Supply, Inc November 2006 - June 2012
Randolph Paving & Sealcoating, Inc. 2001 - 2003
Skills
PeopleSoft, Viewpoint, MAS90, Payroll, Human Resources, Benefits Administration, Administrative..., Data Entry, Accounts Receivable, Accounts Payable, Mas 90, Outlook, Filing, Goal Oriented, Multi Tasking, Typing speed 50 WPM, Microsoft Office, File organization, Report Production, Administrative Support, Marketing, Administrative...
Education
College of Micronesia-FSM 2003 — 2006
Associate of Arts (A.A.), Political Science and Government, 3.0
Guest Services, Inc. May 2015 - Present
BJ's Restaurants, Inc. June 2012 - June 2013
Education
MiraCosta College 2012 — 2015
The Children's Place September 2015 - Present
Fashion Institute of Technology January 2014 - Present
Macy's June 2015 - July 2015
Fashion Institute of Technology October 2014 - May 2015
American Eagle Outfitters April 2011 - April 2015
Chartwells Higher Education Dining Services October 2013 - December 2013
Sacred Heart University September 2012 - December 2013
The Jones Group Inc. May 2011 - August 2011
Guest Services, Inc. May 2009 - December 2010
Skills
Merchandising, Fashion, Sales, Customer Service, Apparel, Retail, Time Management, Visual Merchandising, Facebook, Retail Sales, Social Networking, Social Media, Event Planning, Cashiering, Marketing, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking
Education
Fashion Institute of Technology 2014 — 2016
Bachelor's Degree, Fashion Merchandising Management
Fashion Institute of Technology 2014 — 2014
Associate's Degree, Fashion Merchandising Management, 3.67
Sacred Heart University 2012 — 2013
Marketing/Marketing Management, General, 3.7
Facility Engineering Associates, PC March 2004 - Present
Prizm Management Group July 2001 - March 2004
Millennium Laser Eye Center November 1999 - July 2001
Guest Services, Inc. June 1994 - November 1999
Skills
Government Contracting, Microsoft Dynamics SL, Accounts Payable, Revenue Recognition, GAAP, Variance Analysis, Deltek, Cash Management, Job Costing, General Ledger, Human Resources
Education
George Mason University - School of Management 1989 — 1993
Bachelor of Science (BS), Accounting
George Mason University 1989 — 1993
Bachelor of Science (BS), Decision Sciences/MIS
Guest Services, Inc. July 2015 - Present
Contemporary Staffing Solutions February 2013 - Present
Travel Leaders April 2012 - February 2013
Annapolis Offices at Bestgate December 2011 - November 2012
Three Keys Music June 2009 - December 2011
Supafraud Productions April 2010 - October 2010
Voice of America June 2008 - September 2008
Clear Channel Communications June 2008 - August 2008
Skills
Social Media Marketing, Promotions, Public Relations, Radio, Production, Video, Social Media, Facebook, Social Networking, New Media, Marketing Communications, Media Relations, Digital Media, Event Planning, Online Marketing, Email Marketing, Web Content Management, Google Analytics, Website Management, Online Advertising, CMS, WordPress, Photoshop, Blogging, Webmaster Services, Management, Web Analytics, Copywriting, Marketing, Editing, Video Editing, Project Management, Newsletters, Lead Generation, CRM
Education
Georgetown University
Professional Certificate in Digital Media Management
Montgomery College
Certificate in Radio Production
St. Paul University
Bachelor of Arts (B.A.) - Mass Communication, Broadcast Journalism Major
ICF International May 2015 - Present
Identity Guard® May 2014 - April 2015
Citrix October 2014 - March 2015
K12 October 2011 - May 2014
AARP August 2011 - September 2011
Merrick Towle Communications February 2011 - July 2011
RTCRM April 2010 - January 2011
Guest Services, Inc. October 2008 - June 2010
Inter American Development Bank August 2008 - September 2008
Harmony Information Systems, Inc. July 2005 - July 2008
Skills
Web Analytics, Digital Analytics, Search Engine..., Search Engine Marketing..., Pay-Per-Click (PPC, CPC), Social Media Marketing, Local SEO, Web Master Tools for..., Web Site Assessment, Email Marketing, Online Brand Monitoring, Keyword Research, Keyword Discovery, SEO-friendly Blogging..., Google Trends, Google Insights for..., Google Adwords, Google Analytics, Tag Management System..., ClickTale, CrazyEgg, Google+ Places, Landing Page..., A/B and MV Testing, Digital Campaign..., SEO, Digital Strategy, PPC, Public Relations, Digital Marketing, Online Marketing, Analytics, E-commerce
Education
Virginia Polytechnic Institute and State University 1996 — 2000
BS, Marketing Management
Gibbs College 2001 — 2003
Associates, Visual Communications
American Express June 2015 - Present
Iberdrola USA June 2014 - September 2014
Binghamton University January 2014 - May 2014
Guest Services, Inc. May 2013 - May 2014
Tuxedo Highschool June 2011 - August 2013
Kappa Sigma Fraternity April 2012 - April 2013
Skills
Matlab, Project Management, AutoCAD, Design of Experiments, Arena Simulation..., Six Sigma, Engineering Economics, Technical Data Analysis, Operations Research, Software Installation, NI LabVIEW, Ergonomics, Microsoft Word, Data Analysis, SQL, Microsoft Excel
Education
State University of New York at Binghamton 2011 — 2015
Bachelor's Degree, Industrial Engineering
Brian Farello Inc September 2009 - Present
Disneyland Resort March 2014 - May 2015
Disneyland Resort January 2014 - March 2014
Walt Disney World May 2013 - January 2014
Walt Disney World March 2013 - May 2013
Walt Disney World June 2012 - January 2013
Guest Services, Inc. December 2011 - May 2012
The Depresson and Bipolar Support Alliance July 2010 - August 2010
W Chicago - Lakeshore July 2010 - August 2010
Sportsmen's Tennis Club June 2007 - August 2007
Skills
Social Media, Social Media Marketing, Social Media Monitoring, Social Media Development, Lead Generation, Social Media Education, Social Networking, Twitter, LinkedIn, Blogging, Fundraising, Hospitality, Internet, Italian, Microsoft Office, SEO, Tumblr, Facebook, Flickr, Wordpress, Photography, Professional Networking, Google Analytics, Online Marketing, YouTube, Photoshop, PowerPoint, Network Marketing, Social Networking..., Social Networking Sites, Personal Branding, Online Branding, Company Branding, Blog Marketing, Online Reputation..., Keyword Research, Social Media Relations, Social Media Outreach, Viral Marketing, Corporate Blogging, Link Building, Blogger Outreach, Blog Management, Web Analytics, Word Of Mouth Marketing, Social Marketing, Online Communities, Digital Media, Web 2.0, Online Video
Education
Full Sail University 2012 — 2015
Bachelors of Science in Internet Marketing, Internet Marketing
College of Charleston 2010 — 2012
Half Hollow Hills High School East 2007 — 2010
Guest Services, Inc. July 2012 - Present
Doubletree Suites by Hilton Naples September 2010 - July 2012
The Old Collier Golf Club November 2006 - January 2010
La Playa Beach and Golf Resort February 2006 - December 2006
The Westin Embassy Row Hotel June 2003 - September 2005
Penn State Hospitality Services 2002 - 2003
Skills
Sales Management, Marketing Strategy, Social Media Marketing, Hotel Management, Wine Lists, Food & Beverage, Tourism Management, Hospitality Management, Hospitality Consulting, Restaurants, Wedding Planning, Hotels, Food, Event Management, Resorts, Hospitality, Revenue Analysis, Hospitality Industry, Banquets, Catering
Education
Penn State University 1999 — 2003
Bachelor of Science (B.S.), Hotel, Restaurant & Institutional Management, 3.89
Pennsylvania State University 1999 — 2003
Bachelor of Science (B.S.), Hotel, Restaurant and Institutional Management, 3.89 GPA
The French Goat July 2015 - Present
CELI, The Culinary Executive Leadership Institute July 2014 - July 2015
My Fit Foods July 2013 - July 2014
Guest Services, Inc. June 2007 - July 2013
EarthMark, Resort and Club at Little Harbor 2003 - 2007
NuVo Hospitality Group 2002 - 2003
Ameristar Casino 1998 - 2002
Grand Casinos, Inc 1996 - 1998
JR Interantional 1994 - 1996
Walt Disney World 1989 - 1994
Skills
Menu Development, Culinary Skills, Fine Dining, Restaurant Management, Food & Beverage, Banquets, Food, Restaurants, Catering, Food Service, Gourmet, Sanitation, Hospitality, Cooking, HACCP, Seafood, Menu Engineering, Food Safety, Wine, Resorts, Culinary Management, Chef, Cost Control, Training, Coaching, Product Development, Microsoft Office, Analysis, Multi-unit, Competitive Analysis, Brand Development, Procurement, Leadership Development, Italian cuisine, Six Sigma, MS Project, Adobe Creative Suite, MS Office Suite, ChefTec, Visual Studio, Culinary, Food Cost, NPD, Modernist Cuisine, Global Cuisine, Protein Fabrication, Garde Manager, COGS, Culinary Finance, Recipes
Education
CIA, Center for Menu Research & Development 2007 — 2009
Center for Menu Research & Development, Menu Master Program R&D
ALMA, La Scuola Internazional de Cucina Italiana 2007 — 2007
Certificate, Advanced studies in Italian cuisine
Culinary Institute of America 2007 — 2010
Menu R&D, Advanced culinary studies, world flavors, culinary competition
Oregon Coast Culinary Institute 2009 — 2010
Certificate Nutrition, Management, Food Safety, Management, Nutrition, Food Safety
National University 1984 — 2005
Psychology & General Ed, 4.0
Guest Services, Inc. February 2015 - Present
Guest Services, Inc. August 2015 - August 2015
Lender Service Provider, LLC June 2014 - May 2015
Harris Teeter July 2013 - June 2014
Harris Teeter March 2012 - July 2013
Skills
Customer Service, Time Management, Microsoft Word, Microsoft Office, PowerPoint, Teamwork, Customer Satisfaction, Accounting, Payroll, Data Entry
Education
George Mason University 2013 — 2017
Accounting
Samuel Shapiro & Company, Inc. August 2015 - Present
Girl Scouts of Central Maryland February 2014 - Present
Juniata College August 2013 - December 2013
Guest Services, Inc. May 2013 - August 2013
Juniata College January 2012 - August 2012
Juniata College August 2011 - December 2011
Skills
Event Planning, Event Management, Time Management, Telecommunications, Microsoft Office, Customer Service, Data Analysis, Leadership, Community Outreach, Social Media, PowerPoint, Facebook, Microsoft Word, Social Networking, Nonprofits, Volunteer Management, Program Development, Recruiting, Marketing, Critical Thinking, Training, Fundraising, Public Relations, Data Entry
Education
Juniata College 2010 — 2013
Bachelor of Arts (BA), International Politics and Spanish
Universitat de Barcelona 2012 — 2012
History and European Politics
Annapolis Senior High School 2006 — 2010
High School, International Baccalaureate
Amazon October 2014 - February 2015
Guest Services, Inc. July 2014 - October 2014
Guest Services, Inc. May 2013 - October 2013
US Army March 2006 - March 2013
Walmart December 2004 - January 2006
Mammoth Mountain Ski Area December 2002 - August 2004
Skills
Customer Service, Time Management, Leadership, Microsoft Office, Digital Photography, Building Maintenance, Weapons Training, Telephone Skills, Networking, Physical Security, Information Technology, Social Networking, Troubleshooting, Social Media, Computer Repair, Computers, Computer Proficiency, Weapons Handling
Education
Centralia College
Associate in Applied Science, Computer Science Technology
Curlew Job Corps 2001 — 2002
GED, Building/Property Maintenance
Yelm High School 1999 — 2001
Push 2U Ministry December 2010 - Present
Sodexo August 2004 - July 2010
Sodexo June 2003 - August 2004
Sodexo October 2002 - June 2003
Guest Services, Inc. January 2001 - October 2001
Wallstreet Deli June 2000 - December 2000
Marriott International June 1998 - June 2000
Harris Teeter January 1997 - May 1998
Skills
Food Service, Catering, Menu Development, Culinary Skills, Food, Sanitation, Recipes, Food Safety, Food & Beverage, Cuisine, Graphic Design, Web Marketing, Customer Service, Financial Management..., Client Relations Skills, Office Management, Food Service Sanitation, Payroll, Accounts Payable, Accounts Receivable, Social Media..., Food Preparation, Restaurant Management, Cooking, Vegetarian Cooking, Nutrition, HAACP, Menu Costing, Market Research, Internet Strategy, Purchasing, Banquets, Event Planning, Microsoft Office, Caterease, Training, Hiring, Hospitality, Restaurants, Social Media, Event Management, Management, Scheduling, Inventory Management, Hotels, Marketing, Writing, Hospitality Management, Leadership, Public Speaking
Education
Johnson & Wales University 1997 — 1998
Bachelor's Degree, Food Service Management
Johnson & Wales University 1994 — 1995
Associate's Degree, Culinary Arts/Chef Training
Thomas Nelson Community College 1991 — 1993
Associate's Degree, Hotel/Restaurant/Institutional Management
Guest Services, Inc. August 2015 - Present
Cafe Ponte May 2015 - August 2015
Guest Services, Inc. September 2014 - April 2015
Cafe Ponte June 2014 - August 2014
Skills
Computers, Business, Music, Event Planning, Microsoft Word, Leadership, Event Management, Customer Service, Team Building, Teamwork, Microsoft Excel, Microsoft Office, PowerPoint, Public Speaking, Time Management, Social Networking
Education
Florida Southern College 2013 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Embassy Suites February 2015 - Present
SusieCakes Bakeries July 2014 - February 2015
Community Partners NH July 2013 - May 2014
Hilton Garden Inn October 2011 - July 2013
University of New Hampshire October 2011 - December 2011
Starwood Hotels & Resorts Worldwide, Inc. March 2011 - March 2011
Guest Services, Inc. June 2010 - August 2010
UNH Dining September 2009 - May 2010
L'eggs Hanes Bali Playtex April 2008 - January 2010
UNH Dining September 2008 - May 2009
Skills
Catering, Hotel Management, Hospitality Industry, Hospitality Management, Hospitality, Micros, Front Office, Hotels, Property Management...
Education
University of New Hampshire 2008 — 2012
Bachelor of Science, Hospitality Management
Ludwig-Maximilians Universität München / University of Munich 2011 — 2011
Semester Abroad, German
Cornwall Central High School 2004 — 2008
NYS Advanced Regents Diploma
Orange-Ulster Boces Career and Technical Center 2006 — 2007
Certificate, Culinary
Guest Services, Inc. December 2014 - Present
Senoda May 2014 - December 2014
Gaylord National Resort & Convention Center August 2007 - May 2014
Kensington Creative Worldwide, Inc. July 2006 - August 2007
Grubb & Ellis March 2004 - July 2006
American Geophysical Union November 2002 - March 2004
Mid Atlantic Real Estate Journal August 1999 - August 2002
The Daily Record September 2000 - June 2002
The Catholic Review May 1998 - August 1999
Skills
Graphic Design, Photography, Layout, Adobe Creative Suite, Vector Illustration, Digital Photography, Art Direction, Art, Public Relations, Logo Design, Creative Direction, Web Design, InDesign, Photoshop, Advertising, Graphics Layout, Magazine Design, Designing Marketing..., Digital Illustration, Online Advertising, QuarkXPress, Commercial Photography, Newspaper Design, Typography, Trade Shows, Marketing Strategy, Marketing Communications, Branding & Identity, Corporate Branding
Education
Loyola College in Maryland 1994 — 1998
Bachelor of Arts (B.A.), English & Writing; Communications
RATIONAL Cooking Systems January 2010 - Present
Rational Cooking Systems January 2006 - January 2010
US Foods January 2004 - January 2006
Sysco July 2001 - January 2004
Guest Services, Inc. October 1999 - July 2001
Guest Services, Inc. May 1998 - October 1999
Guest Services, Inc. February 1997 - May 1998
Guest Services, Inc. January 1996 - February 1997
Acropolis Greek Restaurant May 1993 - January 1996
Skills
Food Industry, Menu Development, Food, Product Development, Food Safety, Food Service, P&L Management, Key Account Development, Chef, Culinary Trends, Cooking Techniques, Culinary Skills, Restaurants, Fine Dining, Food & Beverage
Education
Johnson and Wales University 1992 — 1994
Bachelor of Arts (B.A.), Hospitality Management
Johnson and Wales University 1990 — 1992
Associate's degree, Culinary Arts/Chef Training
AW Beattie Vocational Education 1988 — 1990
2 year Vocational, Culinary Arts/Chef Training
ULTA Beauty July 2014 - February 2015
Ulta September 2012 - July 2014
Barbara Lynch Gruppo Inc February 2012 - May 2012
District Nightclub, Underground Bar & Grill August 2011 - November 2011
Belle Haven Country Club October 2010 - July 2011
Hilton Alexandria Mark Center January 2010 - October 2010
Guest Services, Inc. September 2009 - December 2009
Hilton Hotel Springfield April 2009 - September 2009
Houlihan's Restaurants, Inc. March 2008 - March 2009
Maggiano's Little Italy September 2008 - December 2008
Skills
Beauty Industry, Fragrance, Retail, Skin Care, Visual Merchandising, Customer Service, Hospitality, Event Planning, Event Management, Microsoft Office, PowerPoint, Food & Beverage, Food Service, Microsoft Excel, Inventory Management, Catering, Microsoft Word, Team Building, Restaurants, Culinary Skills, Sales, Pastry
Education
Northern Virginia Community College 2006 — 2009
Culinary Arts, Hospitality
Valencia Community College 2005 — 2006
Culinary Arts, Hospitality
Mighty Men Moving Incorporated May 2004 - Present
Guest Services, Inc. April 2000 - January 2004
Skills
Budgets, Strategic Planning, Team Building, Project Management, Customer Service, Public Speaking, Program Management, Event Management, Long Distance Moving, Operations Management, Process Scheduler, Residential Moving, Commercial Moving, Piano Moving, Contract Negotiation
Education
George Mason University 1997 — 1998
Northern Virginia Community College 1985 — 1997
QBE North America November 2003 - Present
The Ayco Company, L.P., a Goldman Sachs Company October 1998 - October 2003
The Colony Beach & Tennis Resort April 1997 - October 1998
Digestive Disorders Associates/Arundel Ambulatory Surgery Ctr August 1994 - August 1996
Guest Services, Inc. February 1985 - August 1994
Skills
Office Management, Office Administration, Administrative..., Spreadsheets, Outlook, Organization, Conflict Resolution, Project Management, Expenses, Human Resources, Expense Management, PeopleSoft, Invoicing, Lotus Notes, Insurance, Process Improvement, Administrative...
Education
Florida Southern College
Robert Goldsack Hospitality Architect, LLC July 2009 - Present
Choice Hotels International October 2006 - July 2009
Marriott International 1995 - 2002
Guest Services, Inc. 1991 - 1992
Marriott International 1988 - 1991
Jeffrey A. Beer Architects 1986 - 1988
The RBA Group 1984 - 1986
Skills
Renovation, Hotels, Hospitality, Feasibility Studies, Construction Management, Budget, Resorts, Contract Negotiation, Construction, Restaurants, Contract Management, Architecture, Project Planning, Project Management, Interior Design, Hospitality Industry, Strategic Planning, Budgets, Submittals, Mixed-use, Architectures
Education
New Jersey Institute of Technology 1978 — 1983
Architecture
Late Nite Binghamton August 2014 - Present
Guest Services, Inc. May 2014 - Present
Nyack Marketing Association June 2014 - September 2014
Nyack News & Views September 2012 - August 2013
Pickwick Book Shop July 2010 - August 2013
Skills
Microsoft Word, Microsoft Excel, Windows 7, Web Design, Social Media Marketing, WordPress, Advertising, Python, Customer Service
Education
State University of New York at Binghamton 2013 — 2017
Bachelor’s Degree, Mathematical Sciences, Economics
Berkshire Hathaway HomeServices Georgia Properties 2013 - Present
Kim Crowe Graphic Design 2000 - Present
m2M Strategies 2012 - 2013
DiRico & Associates Public Relations, Inc. 2001 - 2013
Guest Services, Inc. 2011 - 2011
Miles Media 2011 - 2011
SEGA Systems, LLC May 2010 - December 2010
Prudential Georgia Realty March 2002 - October 2007
Northside Realty 2000 - 2002
Phoenix Communications, Inc 1998 - 2000
Skills
Adobe Creative Suite, Advertising, Branding & Identity, Brochures, Collateral, Creative Strategy, Creative Direction, Direct Mail, Email Marketing, Graphic Design, Illustrator, InDesign, Marketing, Newsletters, Photoshop, Real Estate/New Homes..., Real Estate, Graphics, Typography, Web Design, Image Manipulation, Corporate Identity, Logo Design
Education
Art Institute of Atlanta 1984 — 1985
Art Institute of Atlanta
Tribal Tech, LLC March 2015 - Present
Engineering Services Network - ESN January 2013 - March 2015
Westminster School, Inc. November 2011 - December 2012
Peace Corps August 2009 - October 2011
Guest Services, Inc. December 2007 - July 2009
Guest Services, Inc. May 2008 - August 2008
Skills
Word, Excel, Microsoft Office, Employee Relations, Problem Solving, Accounts Receivable, Administration, Financial Reporting, Hiring, Non-profits, PeopleSoft, Scheduling, Customer Service, Budgeting, Analysis, Nonprofits, QuickBooks, Accounts Payable, Process Improvement, Human Resources, Public Speaking, Event Planning, Management, Teamwork, Leadership, Data Analysis, System Administration, Organizational..., Training, Access, Outlook, Microsoft Excel, PowerPoint, Leadership Development, Microsoft Word, Recruiting, Payroll
Education
Central Michigan University 2014 — 2016
Master of Business Administration (M.B.A.)
James Madison University 2005 — 2009
B.B.A., Management
Guest Svcs.,Inc.(Rock Creek Park Horse Center) Therapeutic Riding InstructorRock Creek Park Horse CenterMay 1989 - Present
guest services, inc. 1999 - 2008
Family Stress Services of DC/FACT* Hotline Program 1976 - 1989
Skills
Equestrian, Horses, Horse Care, Horse Training, Dog Training, Dogs, Non-profits, Crisis Intervention, Public Education, Child Advocacy, Therapists, Nonprofits, Animal Work, Animal Husbandry, Community Outreach, Animal Behavior, Animal Welfare, Event Planning
Education
Mount Holyoke College
Bachelor's degree, Sociology
EC management June 2002 - 2010
Guest Services, Inc. 1980 - 1994
ARAMARK 1975 - 1982
Education
Endicott College 1963 — 1965
KPMG 2006 - Present
Guest Services, Inc. June 2001 - October 2004
Skills
Accounting, Financial Reporting, Internal Controls, Business Process..., US GAAP, Risk Assessment, Management Consulting, Finance, Auditing, Analysis, Project Management, Financial Analysis
Education
Juniata College 1997 — 2001
BS, Accounting & Finance
Lowe's Home Improvement 2011 - Present
Guest Services, Inc. March 2009 - September 2011
Walmart.com October 2006 - October 2009
Kop-Flex,Inc. July 2005 - September 2007
Skills
Telephone Skills, Muti-tasking, Microsoft Office, PowerPoint, Teamwork, Microsoft Word, Process Scheduler
Education
Essex Community College
Ginny Nobbe, Keller Williams Elite Realty January 2015 - Present
Creative Memories October 2005 - September 2013
Guest Services, Inc. August 2005 - October 2007
Inn on Fifth and Inn at Pelican Bay June 2003 - August 2005
Olde Marco Inn and Suites June 2001 - June 2003
Wyndham Hotel June 1997 - September 1999
Skills
Purchasing, Microsoft Office, Hospitality, Selling, Hotels, Event Planning, Customer Service, Hospitality Management, Training, Sales, Food & Beverage, Budgets, Team Building, Hospitality Industry
Education
Cornell University 1993 — 1997
BS, Hotel Administration
Sachem High School 1989 — 1993
Fred Hutchinson Cancer Research Center November 2012 - Present
Guest Services, Inc. June 1986 - September 1988
Skills
Research, Non-profits, Policy, Immigration Law, Analysis, Human Resources, Public Speaking, Program Management, Outlook, Visas, SharePoint, Training, Editing, PeopleSoft, Event Planning, Nonprofits, Recruiting, Microsoft Office, Data Analysis, HRIS, Immigration Issues, Policy Analysis
Education
Antioch University Seattle
BA, Liberal Arts
Kent State University
Hydra Insight January 2013 - Present
Constellation HomeBuilder Systems October 2007 - Present
NetHope July 2010 - October 2012
Madison Associates, Inc. July 2010 - August 2011
Saidman DesignLaw Group, LLC April 2008 - July 2010
Apex Digital Systems October 2007 - April 2008
Madison Residential Development Company September 2003 - October 2007
Guest Services, Inc. November 2002 - June 2003
Guest Services, Inc. December 2000 - June 2003
Skills
Organizational..., Organizational..., Change Management, Knowledge Management, Knowledge-based Systems, Business Administration, Business Process..., Policy and Procedure..., Microsoft Office365 and..., BuildTopia - System and..., Project Planning, SharePoint, Leadership
Education
American University 1998 — 2001
Bachelor of Arts (B.A.), Literature
Cambridge University 2000 — 2000
Study Abroad Program, Literature
Oregon State University September 2012 - June 2014
U.S. Geological Survey (USGS) April 2011 - June 2012
George Mason University January 2012 - May 2012
Guest Services, Inc. July 2006 - April 2011
Skills
Geology, Research, ArcGIS, GIS, Laboratory, Photoshop, Environmental Science, Web Design, Microsoft Word, Training, Science, Photography, Management
Education
Oregon State University 2012 — 2016
PhD, Glacial Geology
George Mason University 2009 — 2011
B.S., Earth Science - Geology
Defense Language Institute January 2012 - Present
Trofholz Technologies December 2010 - February 2012
Guest Services, Inc. May 2004 - April 2009
SEK International Institution May 1999 - August 2003
Skills
Employee Relations, Organizational..., Employee Benefits, Training, Recruiting, Onboarding, New Hire Orientations, Talent Acquisition, Leadership Development, Organizational..., Team Building, Talent Management, Strategic Planning, Budgets, Team Leadership, Leadership, Operations Management, Human Resources
Education
University of Maryland University College 2005 — 2008
Graduate Certificate, Distance Learning
Auburn University
B.S.Ed., Spanish
Guest Services, Inc. 2012 - Present
Washington Redskins June 2008 - October 2012
PricewaterhouseCoopers 2000 - 2008
Skills
Financial Reporting, Financial Analysis, Leadership, Financial Accounting, Accounting, Auditing, Internal Controls, SEC filings, Finance, GAAP, Budgets, CPA
Education
Penn State University 1996 — 2000
BS Accounting, Finance and Accounting
Embassy Suites Chevy Chase Pavilion by Destination Hotels & Resorts January 2014 - Present
Hilton Alexandria Mark Center October 2011 - December 2013
Hilton Alexandria Mark Center January 2011 - October 2011
Westin Atlanta North June 2010 - January 2011
Westin Atlanta North August 2009 - June 2010
Guest Services, Inc. November 2008 - July 2009
Guest Services, Inc. October 2007 - November 2008
Westin St. John USVI 2006 - 2006
Sheraton Gateway O'Hare May 2005 - August 2005
Park Hyatt Washington DC May 2004 - August 2004
Skills
Hotels, Food & Beverage, Hospitality Industry, Catering, Hospitality, Hospitality Management, Restaurants, Event Management, Event Planning, Menu Development, Delphi, OnQ, Micros, Customer Service, Budget, Certified Meeting...
Education
Penn State University 2003 — 2007
Hotel, Restaurant and Institutional Management
James Madison High School 2000 — 2003
American Eagle Outfitters May 2014 - Present
American Eagle Outfitters August 2011 - May 2014
Domino's Pizza September 2009 - August 2011
Lancaster Foods, LLC January 1998 - April 2009
Guest Services, Inc. December 1994 - January 1998
Skills
Operations Management, Leadership Development, Leadership, Performance Management, Strategic Planning, Team Building, Cross-functional Team..., Training, Project Management, Budgets, Analysis, Logistics, Customer Service, Negotiation, 5S, Kaizen, Warehouse Management, Transportation..., 3PL, Transportation, LTL, Truckload, Food, Food Safety, HACCP, Sales, FMCSR, Inventory Control, Distribution Center..., Inventory Management
Education
Frostburg State University 1990 — 1994
BS, Business Administraton
Northern Virginia Community College HR ConsultantNorthern Virginia Community CollegeSeptember 2011 - Present
Northern Virginia Community College April 2011 - Present
Guest Services, Inc. January 2010 - April 2011
Skills
Recruiting, Human Resources, Employee Training, Hiring, Employee Relations, Performance Management, HR Consulting, Benefits Administration, HR Policies, New Hire Orientations, Onboarding, Program Management, Talent Management, Training
Education
Nova Southeastern University 2013 — 2016
Master of Science (M.S.), Employment Law
George Mason University 2009 — 2009
Certificate, Human Resource Management
Sofia University St. Kliment Ohridski 2007 — 2009
Master of Science (M.S.), Organizational Behavior and Counseling
University of Virginia
Sacramento Metropolitan Fire District June 2015 - Present
Guest Services, Inc. February 2013 - Present
Firecode Safety Equipment January 2014 - March 2015
Legacy Travels (Pvt) Ltd July 2013 - December 2013
Guest Services, Inc. November 2012 - July 2013
Best Western Plus Hotel June 2011 - November 2012
Smitties Coffee Café/Art Gallery September 2010 - May 2011
Smit Ceiling and Carpentry January 2009 - July 2009
Gauteng Mouldings March 2008 - December 2008
NMHK Software Limited September 2006 - March 2008
Skills
Customer Service, Scheduling, Outlook, Customer Relations, Time Management, Administration, Excel, Word, Microsoft Office, Problem Solving, Teamwork, Promotions, Sales, Data Entry, Process Scheduler, System Administration, Microsoft Excel, Microsoft Word, Project Management, Budgets, Marketing, Coaching, Operations Management, Hotels, Public Speaking, Management, Hospitality, Hospitality Industry, Social Media Marketing
Education
Central Arizona College 2008 — 2008
Art, Painting with Oil
Damelin 2003 — 2003
Riebeeckrand High School 1996 — 2000
H&R Block December 2012 - Present
Guest Services, Inc. April 2012 - December 2012
Anne Arundel Medical Center February 2012 - April 2012
Skills
QuicBooks, Accounting, Tax Preparation, Financial Analysis, Tax Returns, Financial Reporting, Accounts Payable, Account Reconciliation, Accounts Receivable, Auditing, Financial Audits
Education
Anne Arundel Community College 2011 — 2013
Finnacial Accounting Certification, Accounting
University of Azad
Bachelor of Applied Science (B.A.Sc.), Computer Science
Sodexo April 2015 - Present
Sodexo Canada December 2012 - April 2015
Sodexo Canada January 2010 - December 2012
Guest Services, Inc. April 2004 - March 2006
Stewart Enterprises November 1999 - March 2004
Skills
Recruiting, Onboarding, Applicant Tracking..., Recruitment Advertising, Employee Benefits, Benefits Administration, Customer Service, New Hire Orientations
Education
George Mason University 1995 — 1999
B.Sc., Management
Bon Appétit Management Company September 2014 - July 2015
Bon Appétit Management Company December 2013 - July 2015
Bon Appétit Management Company June 2013 - August 2014
Bon Appétit Management Company August 2012 - June 2013
Guest Services, Inc. August 2011 - August 2012
Sodexo June 2007 - March 2011
Sodexo January 2005 - June 2007
Guckenheimer March 2004 - January 2005
Restaurant Associates January 2001 - March 2004
Culinaire July 1998 - January 2001
Skills
Culinary Skills, Cuisine, Fine Dining, Catering, Sanitation, Banquets, Restaurant Management, Food & Beverage, Food Safety, Restaurants, Hospitality Management, Income Statement, HACCP, Food Industry, Culinary Management, Operations Management, Customer Satisfaction, Labor Management, Facilities Management, Culinary Education, Training, Recruiting, Customer Service, Customer Retention, Contract Negotiation, Employee Training, Budgets, Team Building, Human Resources, Succession Planning, Cross-functional Team..., Leadership Development, Organizational..., Performance Management, Staff Development, Labor Relations, Union Experience, Financial Analysis, Financial Reporting, Project Management, Project Planning, Customer Experience, Client Retention..., Contract Management, RFP, Project Bidding, Bidding Process, Facilities Operations, P&L, Menu Development
Education
Institute of Culinary Education 1989 — 1991
Cert/Stagiere, Culinary Arts
Culinary Institute of America
Culinary Foundations
Guest Services, Inc. July 2011 - Present
Education
Northern Virginia Community College 2007 — 2009
Associate of Arts (AA), Psychology
Guest Services, Inc. April 2014 - Present
Self-Employed Attorney October 2010 - Present
The Brewer Law Group, PLLC June 2009 - October 2010
O'Brien, Butler, McConihe & Schaefer 2006 - 2008
CareFirst BlueCross BlueShield 2004 - 2006
Skills
Legal Research, Legal Writing, Litigation, Mediation, Civil Litigation, Training, Corporate Law, Commercial Litigation, Arbitration, Legislation, Employment Law, International Law, Insurance, Health Insurance, Translation, Equine Growth and..., Writing, Equine Assisted..., Horse Care, Meditation, Compliance, Employee Benefits, Microsoft Office, HIPAA, Tutoring, Nonprofits, Proofreading, Research, Foreign Languages, Intellectual Property, Teaching, Westlaw, Public Speaking
Education
Georgetown University Law Center 1999 — 2002
JD, Law
Georgetown University 1997 — 1998
MA, English Literature and Visual Culture
Georgetown University 1993 — 1997
BA, English Literature
Holton-Arms 1984 — 1994
High School
Equine Assisted Growth and Learning Association
Equine Specialist, Candidate for Certification.0
Accenture November 2011 - Present
Guest Services, Inc. May 2011 - November 2011
AmeriCorps State and National August 2009 - July 2010
Skills
Statistics, Data Analysis, Quantitative Research, Economics, Program Evaluation, Financial Analysis, Financial Reporting, Financial Modeling, SAP
Education
George Mason University 2012 — 2014
Master of Science (MS), Applied Mathematics
The George Washington University 2010 — 2011
Graduate Certificate, Applied Mathematics
West Virginia University 2004 — 2009
BS, Mathematics, Finance
Sodexo Corporate Services November 2012 - Present
Doubletree/Embassy - Hilton Worldwide March 2010 - July 2012
Embassy Suites January 2009 - March 2010
Guest Services, Inc. February 2008 - December 2008
Marriott Crystal City 1999 - 2002
Skills
Hotels, Menu Development, Culinary Skills, Chef, Food, HACCP, Sanitation, Banquets, Cuisine, Fine Dining, Catering, Food, Hospitality Industry, Hospitality Management, Hotel Management, Pre-opening, Restaurant Management, Restaurants
Education
Arellano University 1971 — 1975
High School
Workday October 2013 - Present
Meteorix October 2012 - October 2013
BTRG January 2012 - October 2012
CSC August 2011 - December 2011
ManTech January 2003 - October 2003
BTRG September 2001 - December 2002
Partners HealthCare February 2000 - August 2000
Delaware North Companies May 1999 - January 2000
HealthNow New York Inc. March 1999 - July 1999
Guest Services, Inc. March 1998 - April 1999
Skills
Certified Workday..., Certified Workday HCM..., ERP, PeopleSoft, Process Engineering, Testing, Business Analysis, Workday, Project Management, Program Management, Financials, Management, Business Process, Requirements Analysis, Strategy, Business Intelligence, Consulting, Integration, SDLC
Education
James Madison University 1989 — 1993
BBA, Concentration in Computer Information Systems
Jiffy Lube Inc June 2002 - August 2010
Guest Services, Inc. August 2007 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, Teaching, HTML, Budgets, C++, C
Education
Colorado Technical University 2011 — 2012
Associate of Science (A.S.), Accounting
Thomas Nelson Community College 2008 — 2010
Associate of Science (A.S.), Photography
Tiger Legends Catering & Consulting March 1998 - Present
Guest Services, Inc. May 2005 - January 2011
Skills
Menu Development, Catering, Culinary Skills, Fine Dining, Banquets, Cuisine, Sanitation, Menu Costing, Recipes, Gourmet, Seafood, Pastry, Menu Engineering, Culinary Management, Restaurant Management, Restaurants, Food Cost Management, Food & Beverage, Food Service, Food Preparation, Cooking, Mediterranean, Culinary Education
Education
Louisiana State University 1968 — 1972
None, Bussiness, N/A
Guest Services, Inc. April 2015 - Present
Paradise Inn @ Mt Rainier NP May 2014 - Present
DNC Parks & Resorts Shenandoah March 2013 - November 2013
Guest Services, Inc. November 2012 - March 2013
Guest Services, Inc. April 2012 - November 2012
Guest Services, Inc. October 2010 - September 2011
Guest Services, Inc. April 2010 - October 2010
Guest Services, Inc. May 2009 - October 2009
Three Forks Ranch August 2008 - March 2009
Xanterra Parks & Resorts May 2004 - April 2006
Skills
Banquets, Hospitality Management, Menu Development, Certified Executive..., Food & Beverage Director, Hospitality, Menu Costing, Hotel Management, Hotels, Culinary Skills, Food & Beverage, Resorts, Food Service, Micros, Rooms Division, Process Scheduler, Hospitality Industry, Catering, Sanitation, Time Management, Cooking, Recipes, Chef, Income Statement, Customer Service, Food Safety, Pastry, Restaurants, Front Office, Inventory Management, Gourmet, Revenue Analysis, Food, Cuisine, Wine, Inventory Control, Food Preparation
Education
Johnson & Wales-Charleston
Culinary Arts/Chef Training
Pensacola Junior College
AA, Business
Baste on Taste 2009 - Present
Guest Services, Inc. 2006 - 2009
Education
California Culinary Academy
Restaurant Associates October 2014 - Present
sweetgreen April 2012 - July 2014
Restaurant Associates 2014 - 2014
Qi Spa September 2010 - October 2011
Starbucks June 2006 - August 2010
Eurest Dinning Service/Compass Group April 2000 - April 2006
Ali's Deli November 1999 - April 2000
Vie de France 1996 - November 1999
Guest Services, Inc. 1994 - 1996
Skills
Scheduling, Customer Service, Retail, Promotions, Hiring, Inventory Management, Inventory Controls, Food cost and food..., Labor management and..., Employee Relations, Staff and entry..., Food & Beverage, Training, Food, Catering, Management, Sales, Time Management, Menu Development, Inventory Control, Process Scheduler, Hospitality, Restaurants, Restaurant Management, P&L, Customer Satisfaction
Education
Tidewater Community College 1988 — 1990
AA, Hotel and Resturante Management
Old Dominion University 1985 — 1988
Erickson Living October 2012 - Present
Aramark July 2012 - September 2012
Guest Services, Inc. January 2012 - July 2012
Western Golf Properties, LLC April 2008 - January 2012
Omearas irish pub March 2006 - April 2008
Skills
Cuisine, Chef, Hospitality, Food, Catering, Food, Restaurants, Menu Development, Banquets, Cooking, Fine Dining, Microsoft Office, Management, Culinary Skills, Food Safety, Customer Service, Inventory Management, Leadership, Microsoft Word, HACCP
Education
L'Academie de Cuisine 2007 — 2007
Culinary Arts
City of Santa Fe January 2015 - Present
Safeway February 2014 - December 2014
Fairfax County Public Schools September 2012 - September 2014
Sports Authority February 2013 - December 2013
LL Bean, Inc. September 2012 - January 2013
Guest Services, Inc. February 2010 - November 2011
City of Clovis, NM April 2001 - February 2010
Ocean Pines Association March 1997 - March 2001
James City County January 1994 - February 1997
Prince William County Park Authority October 1990 - December 1993
Skills
Microsoft Works, Excel, PowerPoint, Microsoft Publisher, SafeServ Certification, TIPS Certified, CAT's EYE Training, PeopleSoft, AS400 system
Education
George Mason University 1983 — 1987
B.S., Parks, Recreation & Leisure Studies
Guest Services, Inc. June 2001 - Present
Education
Alabama Agricultural and Mechanical University 1988 — 1993
Food Science and Technology
Gadsden High School 1984 — 1988
Emerald Services, Inc September 2012 - Present
Guest Services, Inc. July 2012 - September 2012
ProBuild Holdings June 2004 - June 2010
Lumbermens October 1991 - June 2004
Vis-rey Inc 1978 - 1991
Bob's Home Maintenance February 1988 - August 1989
Skills
carpentry, Electrical Work, Residential Roofing, Plumbing, Painting, Vehicle Maintenance, Drywall, Troubleshooting, Computers, Forklift Operator, Flooring, Project Planning, Maintenance, welding, boiler operator, Carpentry, Maintenance & Repair, Electricians, Facilities Management, Sales, Construction, Training, Welding, Supervisory Skills, Forklift Operation, Time Management
Education
Bates Technical College 2012 — 2012
Associate's degree, Machine Tool Technology/Machinist
Bates Technical College 2010 — 2012
Associate's degree, Facilities Maintenance Engineering, 3.76
Guest Services, Inc. December 2013 - Present
R. F. Kube, Inc. December 2012 - October 2013
Declaration Management & Research June 2003 - September 2012
Declaration Management & Research June 1999 - June 2003
Declaration Management & Research April 1993 - June 1999
Skills
Executive Compensation..., Executive Pay, Compensation Structure..., Corporate Benefits, Compensation & Benefits..., Succession Planning, HR Metrics, Deferred Compensation, Benefits Design, Workforce Planning, Strategic Human..., Health & Welfare..., HR Transformation, Employee Benefits, Onboarding, Human Resources
Education
George Mason University 2015 — 2015
Essentials of Human Resource Management Certificate, May 2015
George Mason University 2013 — 2013
Human Resource Management Certificate
George Mason University
Bachelor of Arts (BA), Psychology
Guest Services, Inc. November 1991 - Present
Skills
Operations Management, Hospitality Management, Food & Beverage, Restaurant Management, Hospitality, Restaurants, Catering, Hospitality Industry, Menu Development, Banquets, Hotels, Revenue Analysis, Hotel Management, Fine Dining, Food Service, Leadership
Education
Belmont Abbey College
Bachelor of Science (BS), Business Administration and Management, General
Parkersburg Catholic High School
Guest Services, Inc. November 2005 - Present
Carolina Computers & Communications January 2001 - March 2004
Bradshaw's August 1993 - October 2000
Education
College of the Albemarle 1976 — 1977
Associate of Arts (A.A.), English Language and Literature, General
College of the Albemarle 1971 — 1972
Associate of Arts (A.A.), English Language and Literature, General
Northeastern High School
Erickson Living March 2014 - Present
Guest Services, Inc. August 2009 - March 2014
Skills
Food, Food & Beverage, Food Service, Catering, Menu Development, Food Safety, Culinary Skills, Hospitality Management, Sanitation, Restaurants, Hospitality, Hotels, Cuisine, Cooking, Pastry, Gourmet, Food Industry, HACCP, Restaurant Management, Fine Dining, Banquets, Income Statement, Wine, Recipes, Revenue Analysis, Food Preparation, Hospitality Industry, Hiring, Customer Satisfaction, P&L, Micros, Hotel Management, Inventory Management, Pre-opening, Menu Costing, Purchasing, Front Office
Education
Frostburg State University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Johnson and Wales University 1997 — 1999
Bachelor's degree, Food Service, Waiter/Waitress, and Dining Room Management/Manager
Devil's Thumb Ranch, Resort, and Spa 2012 - Present
Guest Services, Inc. May 2012 - November 2012
Apple Tree Montessori School August 2009 - May 2010
Education
University of Central Florida 2011 — 2011
English Language and Literature/Letters
Florida International University 2004 — 2010
Bachelor of Arts (B.A.), English Language and Literature, General
SEEKING NEXT OPPORTUNITY May 2013 - Present
Guest Services, Inc. 1999 - 2013
Ford Motor Company (Governmental Affairs Office) 1972 - 1998
Skills
Executive Services, General Office..., Customer Relationship..., Corporate Communications, Governmental Relations, Marketing Research, Sales, Administering Budgets, Reporting Financial..., Contracting and Vendor..., Accounting for Property...
Education
Northern Virginia Community College
Business Administration and Management, General
The Washington School for Secretaries
Administrative Curriculum
NY Air National Guard June 2013 - Present
United States Air Force January 2013 - June 2013
AmStar 14 Cinemas February 2009 - August 2012
Radio Disney April 2009 - March 2011
OmniCorp August 2007 - December 2008
Guest Services, Inc. August 2006 - December 2008
Subway July 1998 - August 2006
Skills
Social Media, Management
Education
Military Medical Education and Training Campus 2013 — 2013
Training Certificate, Basic Medical Technician Corpsman Program, Dean's List
Carolina School of Broadcasting 2009 — 2010
Broadcast Technology, Radio and Television Broadcasting Technology/Technician
Shippensburg University of Pennsylvania 2002 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
UHS April 2011 - Present
Guest Services, Inc. May 2010 - September 2010
Guest Services, Inc. May 1996 - September 2010
Skills
Food Service Operations, Food Service Sanitation, Food Safety, Customer Service, Budget Monitoring, Employee Relations, Menu Development, Menu Costing, Inventory Control, Purchase Management, Employee Training, Invoice Processing, Accounts Payable, Team Leadership, Catering, Leadership, Process Scheduler, Food Service, Recipes, Sanitation, Food, Recruiting, Budgets, Purchasing, Management, Payroll, Human Resources, Supervisory Skills, Nutrition Education, Cooking, Culinary Skills, Hiring, Nutrition, Nutritional Counseling, ServSafe, Dietetics, Medical Nutrition..., Clinical Nutrition, Health Promotion, Health Education, Dedicated Professional
Education
Northern Virginia Community College 1991 — 1994
Psychology
Guest Services, Inc. March 2012 - July 2013
Guest Services, Inc. 2012 - 2013
Skills
Property Management, Hospitality, Cleaning
Education
Northland College 2006 — 2007
University of Wisconsin-Stevens Point 2001 — 2003
Village in the Woods Apartments July 2010 - Present
Guest Services, Inc. March 2010 - July 2010
Education
MedTech College 2012 — 2013
Associate's degree, Medical/Clinical Assistant
university of basrah
Life Care Centers of America July 2014 - Present
ResCare HomeCare October 2013 - October 2014
Central Washington University September 2011 - March 2013
Guest Services, Inc. June 2012 - September 2012
Skills
Customer Service, Janitorial, Food Service, Hiking, Outdoor Recreation, Geriatric Nursing, Nursing Care, BLS
Education
Central Washington University 2010 — 2013
Bachelor of Science (BS), Environmental Studies
Guest Services, Inc. June 2015 - Present
Best Buy July 2014 - Present
Sears Auto Service Center January 2014 - July 2014
Skills
Customer Service, Microsoft Word, Leadership, Microsoft Excel, Budgets, Team Building, Financial Analysis, Teamwork, Time Management, Strategic Planning
Education
George Mason University 2013 — 2017
Bachelor of Science (BS), Finance, 3.59