Experience
Acosta Sales & Marketing  February 2011 - Present
Durham Technical Community College  January 2010 - August 2010
Sears Holdings Corporation  January 2002 - May 2009
Blue Cross Blue Shield of North Carolina  June 1996 - October 2001
Family Practice Center, UNC   January 1996 - May 1996
NC Spine Center   September 1995 - December 1995
Martin's Point Health Care   January 1995 - May 1995
HCA Portsmouth Regional Hospital  May 1988 - May 1995

Skills
Medical Coding, Data Entry, Medical Terminology, CPT, 10 Key, Medical Records, Customer Service

Education
Durham Technical Community College   2010 — 2010
Certified in Medical Coding, CPC-A, Medical Coding

Northern Essex Community College
Associates, Liberal Arts

University of Southern Maine
Associate's Degree

Experience
Martin's Point Health Care   December 2007 - Present
Martin's Point Health Care   July 2004 - December 2007
Martin's Point Health Care   December 2001 - July 2005
North Shore Childrens Hospital  January 1997 - January 2001
NFI  December 1996 - December 1999

Skills
Healthcare Information..., Medicare, EMR, Health Insurance, Leadership, Strategic Planning, Team Building, Insurance, Policy, SDLC, Physicians, System Administration, Vendor Management, Healthcare Consulting, Program Management, Business Process..., Healthcare Industry, Requirements Analysis, SQL

Education
University of Southern Maine   2004 — 2005
Certification in Case Management

Saint Anselm College
Bachelor of Arts (BA), Psychology

Experience
The Maine Real Estate Newtwork   February 2012 - Present
Martin's Point Health Care   September 1996 - 2013

Skills
Sellers, First Time Home Buyers, Real Estate, Buyer Representation, Single Family Homes, Residential Homes, EMR, New Home Sales, Relocation, Referrals, Investment Properties, Condos, Selling, Mortgage Lending, Marketing, Sales, Negotiation, Real Property, Contract Negotiation, Customer Service, Team Building, HIPAA, Seniors, Customer Satisfaction, Small Business

Education
Andover College/Kaplan University   1995 — 1996
Associate of Science (A.S.), Medical/Clinical Assistant

Portland High School

Southern Maine Community College

Experience
Martin's Point Health Care   2007 - 2013
Jerry Leigh of California  December 2005 - December 2006

Skills
Customer Service, Phone Etiquette, Computers, Microsoft Excel, Microsoft Word, Positive Can-do Attitude, Time Management, Time & Attendance, Professional..., Highly responsible, Medical Terminology, Payroll, Fax, Telephone Skills, Centricity

Education
St. Joseph's College (ME)   2003 — 2004

Experience
Martin's Point Health Care   July 2013 - Present
Martin's Point Health Care   April 2012 - July 2013
Martin's Point Health Care   May 2008 - April 2012
Martin's Point Health Care   July 2005 - May 2008
Anthem Prescription Management  July 2004 - July 2005
Leesburg Pharmacy   July 2003 - July 2004
CVS Pharmacy  June 2002 - June 2003

Skills
Healthcare, Managed Care, Healthcare Management, Health, Compliance, Premiere, Pharmacy Benefit..., Pharmacy, Clinical Pharmacy, Pharmacy Practice, Pharmacists, Pharmacy Automation, Medication Therapy..., Clinical Research, Process Improvement, Pharmaceutical Industry, Healthcare Information..., HIPAA, EHR, Medicare, Informatics, Strategic Planning, EMR, Quality Improvement, Medicare Part D, Leadership, Team Leadership, Patient Safety, Clinical Pharmacology, Patient Education, Program Management, Medical Education, Medicine, Pharmaceutics, Ambulatory Care, Team Building, Quality Assurance, Pharmacoeconomics, Patient Outcomes, Strategic Leadership, Outcomes Research, Disease Management, Utilization Management, Healthcare Consulting, Health Insurance, Insurance, Management, Population Health, Team Facilitation, Organizational Culture

Education
Southwestern Oklahoma State University   1996 — 2002
PharmD, Pharmacy

Experience
Disability RMS  March 2015 - Present
Disability RMS  January 2015 - March 2015
Disability RMS  June 2014 - January 2015
USM Enactus   August 2013 - May 2014
Martin's Point Health Care   April 2011 - March 2014
Aspen Dental  September 2009 - March 2011
The Men's Wearhouse, Inc   September 2007 - August 2009

Skills
Customer Service, Customer Support, Loss Prevention, Call Center, Inventory Management, Inventory Control, HIPAA, Sales, Microsoft Office, Typing, Store Management, Retail, Centricity, NextGen, Athena, Troubleshooting, Management, Call Centers, Leadership, Process Improvement, Training, Outlook, Healthcare, Time Management, Customer Satisfaction

Education
University of Southern Maine   2012 — 2014
BS in Business Administration - General Management Major with Risk Management and Insurance Track, Business Administration and Management, Risk Management and Insurance

Southern Maine Community College   2010 — 2012
Associate's degree, Business Administration and Management, General

Experience
Self employed  September 2001 - Present
MaineHealth  2003 - 2005
Martin's Point Health Care   September 1997 - September 1999

Skills
Process Improvement, Business Process..., Business Process..., Business Process Mapping, Business Process Design, Accounts Receivable, Medical Billing, Customer Service, Customer Satisfaction, PDSA, Model for Improvement, Process Consulting, Maine, Portland, Maine, Southern Maine, Medical, National, Increased Profitability, Operational Efficiency, Value Added Analysis, Continuous Improvement, Service Improvement, Process Engineering, Coaching

Education
AAPC   2014 — 2014

Erskine Academy

Southern Maine Community College
Associate of Science (AS), Marine Bi

University of New England
Elementary Education and Teaching

University of Southern Maine
Psychology

Experience
Martins Point Health Care  May 2013 - Present
C & R Media   December 2009 - August 2012
Royal Ridge church of God   November 2010 - April 2012

Skills
Customer Service

Education
Seacoast Career Schools-Sanford Campus   2008 — 2009
MA, medical assistance

Experience
Metabolic Leader, LLC,PA   January 2014 - Present
BNI  June 2013 - December 2013
Healthy Living Health Care   April 2013 - December 2013
Martin's Point Health Care   1995 - 2013
Coastal Healthcare in Freeport ME   2000 - 2006

Skills
Primary Health Care, Diabetes Management, Motivational..., Patient Education, Nurse Practitioners, Registered Nurses, Diabetes Care, Type 2 Diabetes, Cpr Certified, Certified Diabetes..., Diabetes, Type 1 Diabetes, Holistic Health, Health Education, Nutritional Counseling, Insulin Pumps, Insulin, Insulin Resistance, Medical Education, Family Medicine, Holistic Life Coaching, Glucose Meters, Glucose Testing, Continuous Glucose..., Chronic Illness, Medicine, Primary Care, Disease Management, Health Promotion, CPR Certified, Clinical Research, Healthcare

Education
Simmons College   1996 — 1999
Master of Science (MS), Advanced Practice Nursing

University of Southern Maine School of Nursing   1988 — 1993
Bachelor of Science (B.S.) in Nursing, Registered Nursing/Registered Nurse, Magna Cum Laude

Westbrook College   1974 — 1976
Associate of Science (A.S.), Medical/Clinical Assistant

Simmons College
Certificate of Advanced Graduate Study, in Nursing with Distinction

Experience
Martin's Point Health Care   January 2015 - Present
OHI  October 2011 - June 2012
Petpro   September 2009 - October 2011

Skills
Cpr Certified, Medical Terminology, Microsoft Office, Friendly Personality

Education
Southern Maine Community College   2012 — 2014
Associate of Science (A.S.), Medical/Clinical Assistant

Hampden Academy
High School

Experience
Everyday Nutrition Associates, LLC   2013 - Present
Martin's Point Health Care   October 1997 - February 2013
Parkview Adventist Medical Center  October 2000 - October 2001
Marriott Corporation  January 1995 - September 1997
Marriott Corporation  December 1985 - December 1994

Skills
Meal plans and shopping..., Listening and coaching..., Heart healthy eating..., Dietian, Gluten free, Certified Diabetes..., Exercise Physiologist, Weight loss, Recipe modification, Tips for dining out, Problem solving, Coaching

Education
Northeastern University
Master's Degree, Clinical Exercise Physiology

Indiana School of Medicine
Dietetic Internship, Foods and Nutrition

State University of New York College at Plattsburgh
BS in Foods and Nutrition

Experience
Martin's Point Health Care   February 2014 - Present
Delhaize America  January 2012 - January 2014
Marshall & Libby LLC   December 2009 - December 2011
Matson, Driscoll & Damico LLP   August 2009 - December 2009
Blustery Day Flags   July 2008 - September 2008
Dazbog Coffee  May 2008 - June 2008
Victoria's Secret  October 2006 - August 2007
Funtown Splashtown USA  May 2006 - September 2006
Funtown Splashtown USA  May 2003 - September 2003

Skills
Customer Service, Financial Analysis, Microsoft Excel, Microsoft Office, Strategic Financial..., Microsoft Word, Microsoft PowerPoint, ProSystem fx Tax, QuickBooks, Financial Accounting, Finance, Accounts Receivable, Accounting, PowerPoint, Tax, Analysis

Education
St. Joseph's College (ME)   2005 — 2009
Bachelor of Business Administration (B.B.A.), Accounting, 3.42 GPA

Experience
Martin's Point Health Care   May 2013 - Present
South Piedmont Community College  February 2013 - May 2013
The University of North Carolina at Charlotte  July 2010 - February 2013
Allscripts (formerly Eclipsys Corporation)   March 2003 - July 2010
Citi  November 1998 - March 2003
Englewood Hospital and Medical Center  August 1997 - November 1998
Seton Hall University  April 1996 - August 1997
Seton Hall University  September 1994 - April 1996

Skills
Network Architecture, Solution Design, Team Leadership, Cisco Technologies, Technical Documentation, Change Management, Telecommunications, Process Improvement, Routing Protocols, ITIL, MPLS Networking, Budget Process, Policy, Data Center, Resource Management, Troubleshooting, Team Building, Strategic Planning, Integration, Network Security, Visio, VMware, VPN, Firewalls, Virtualization, Problem Solving, SharePoint, Meru, Healthcare, Disaster Recovery, Customer Service, Documentation, Higher Education, Cisco Call Manager, ITIL v3 Foundations..., System Administration

Education
Seton Hall University   1995 — 1997
MS, Information Systems

Montclair State University   1990 — 1994
BS, Computer Science - Concentration in Professional Computing

Experience
Martin's Point Health Care   2014 - Present
Brigham and Women's Hospital  2013 - 2013
MGH Institute of Health Professions  2010 - 2013
ESPN  2008 - 2009

Skills
Famil NP, Registered Nurse

Education
MGH Institute of Health Professions   2010 — 2013
Master's, Nursing

Northeastern University   2009 — 2010
Post-baccalaureate pre-medical program

Middlebury College   2004 — 2008
Film and Media

Experience
HealthInfoNet  October 2013 - August 2015
Martin's Point Health Care   June 2013 - October 2013
Martin's Point Health Care   January 2013 - June 2013
Martin's Point Health Care   March 2010 - February 2013
Martin's Point Health Care   May 2008 - January 2010
BONNEY Staffing Center  February 2008 - May 2009
JEREMIAH CROMWELL DISABILITIES CENTER   July 2007 - January 2008
COLONIAL ADJUSTMENT, INC   January 2004 - June 2007
STARBUCKS COFFEE COMPANY, INC   January 2000 - January 2003
Sedgwick CMS  January 1995 - January 2000

Skills
Healthcare, Customer Service, Microsoft Office, Access, Customer Relations, Outlook, Word, Inventory Management, Excel, Problem Solving, PowerPoint, Purchasing, Team Building, Data Analysis, Negotiation, Accounting, Editing, Health, Event Planning, Writing, Process Improvement, Research, Windows, Documentation, Quickbooks, Software Documentation, Microsoft Word, Staff Development, Training, Program Management, EHR, Leadership, Operations Management, Microsoft Excel

Education
Liberty University   2011 — 2017
Bachelors of Multidisciplinary Studies, Management Information Systems, Business, and Christian Counseling

GRAY-NEW GLOUCESTER HIGH SCHOOL   1980 — 1984
High School Diploma, Business

Experience
Martin's Point Health Care   August 2014 - Present
Urban Blazers   September 2013 - Present
The North Face  September 2013 - June 2014
Hidden River Outfitters   August 2013 - September 2013
Muhlenberg College  June 2013 - August 2013
Muhlenberg College  January 2011 - August 2013
City Theater   May 2012 - September 2012
Ameriprise Financial Services, Inc.   January 2011 - September 2011
Aim Foundation   September 2008 - September 2009

Skills
Leadership, Outstanding..., Strong Verbal..., Creative and adept..., Collaborative team..., Close Attention to..., Microsoft Office, PowerPoint, Public Speaking, Sales, Facebook, Nonprofits, Higher Education, Theatre, Fundraising, Community Outreach, Event Planning

Education
Muhlenberg College   2010 — 2013
Bachelor of Arts (BA), Theater with Music minor, Graduate

Westminster Choir College   2009 — 2010
Bachelor of Fine Arts (BFA) track, Musical Theatre

Experience
Martin's Point Health Care   July 2014 - Present
Martin's Point Health Care   March 2013 - July 2014
Martin's Point Health Care   May 2011 - March 2013
Tufts Health Plan  October 2009 - December 2010

Skills
Health Insurance, Insurance, Medicare, Managed Care, Call Centers, Employee Benefits, Claim, Process Improvement, Customer Service, HIPAA, Business Analysis, Healthcare, Vendor Management, Microsoft Excel, Data Analysis

Education
Northeastern University   2007 — 2009
Bachelor of Arts (B.A.), Cultural Anthropology

Portland State University   2006 — 2007
Bachelor of Arts (B.A.)

Experience
Dahlborg Healthcare Leadership Group   July 2015 - Present
NICHQ  April 2013 - July 2015
NICHQ  October 2011 - April 2013
Hygeia Foundation d/b/a True North Health Center   December 2005 - September 2011
Network Health Corporation   September 2003 - December 2005
Martin's Point Health Care   1999 - 2003
ML Strategies, Inc.   1997 - 1999
Beech Street Corporation  1995 - 1997
Harvard Pilgrim Health Care  1993 - 1995
Take Care Inc.   January 1992 - September 1993

Skills
Healthcare, Analysis, Healthcare Management, Program Development, Hospitals, Health, Performance Improvement, Public Speaking, Strategic Planning, Process Improvement, Team Building, Leadership Development, Managed Care, Non-profits, Employee Relations, Medicare, Organizational..., Community Relations, HIPAA, Change Management, Medicaid, Health Insurance, Budgeting, Policy, Executive Coaching, Business Strategy, Grant Writing, Coaching, Program Management, Mentoring, Public Health, Staff Development, Contract Negotiation, Marketing Strategy, Research, Administration, Fundraising, Business Planning, New Business Development, Problem Solving, Performance Management, Quality Management, Program Evaluation, Budgets, Leadership, Clinical Research, Nonprofits, Physicians, Health Policy, Quality Improvement

Education
Lesley University   1995 — 1997
Master of Science (MS), Health Services Management, 3.97

Stonehill College   1984 — 1988
Bachelor of Science (BS), Health Care Administration

Experience
BlueCross BlueShield of Tennessee  February 2013 - Present
Martin's Point Health Care   July 2011 - February 2013
EmblemHealth  March 2003 - July 2011
Capital District Physicians Health Plan  January 2000 - June 2002
Kaiser Permanente  January 1998 - January 1999
Kaiser Permanente  January 1996 - January 1998

Skills
Managed Care, Medicare Part D, HMO, PPO, HIPAA, Health Insurance, Healthcare, Medicaid, Healthcare Industry, Provider Relations, Pharmacy Benefit..., Healthcare Consulting, Quality Improvement, Health Policy

Education
State University of New York College of Agriculture and Technology at Cobleskill   1974 — 1976
Associate, Applied Science

American Management Association

GHI Corporate University

GHI Corporate University

SUNY
Associate Degree, Applied Science

Experience
TD  2014 - Present
Martin's Point Health Care   December 2008 - October 2013
Kemp Goldberg Partners  August 2005 - November 2008
New Hope Natural Media  May 2000 - June 2005
Gaiam, Inc.   February 1997 - May 2000
Geological Society of America  1995 - 1997

Skills
Marketing Strategy, Marketing, Copywriting, Advertising, Trade Shows, Direct Marketing, Public Relations, Editing, Online Marketing, Direct Mail, Creative Strategy, Corporate Communications, Writing, Marketing Communications, Management, Nonprofits, Graphic Design, Newsletters, Project Management, Social Media Marketing, Leadership, Email Marketing, Social Media, Press Releases, Integrated Marketing, Brand Development, B2B, Magazines, Media Relations

Education
Montclair State University   1986 — 1990
BA, English Literature, Film Studies

Experience
Colby College  June 2015 - Present
MaineGeneral Health  March 2013 - June 2015
Martin's Point Health Care   June 2010 - December 2012
NTL Institute  2008 - June 2010
AMERICAN RED CROSS  2007 - 2008
American Red Cross  2006 - 2007
American Red Cross  2005 - 2006
American Red Cross  2004 - 2005
American Red Cross Mass Bay Chapter   2004 - 2004
Runner's Edge / Tennis Anyone   2003 - 2004

Skills
Organizational..., Leadership Development, Coaching, Leadership, Training, Organizational..., Team Building, Change Management, Strategy, Employee Benefits, Workshop Facilitation, Program Management, Strategic Planning, Management, Human Resources, Employee Relations, Staff Development, Program Development, Process Improvement, Executive Coaching, Performance Management, Project Management, Succession Planning, Talent Management, Culture Change, Nonprofits, Workforce Planning, Organizational Design, Project Planning, Volunteer Management, Workforce Development, Diversity Training, Training Delivery, Employee Engagement, Career Development, Non-profits, Emotional Intelligence, Employee Training, Organizational Learning, LSI, Management Development, Onboarding, 360 Feedback, Facilitation, Adult Education, Personal Development, Team Leadership, Learning Management, E-Learning

Education
Weatherhead School of Management at Case Western Reserve University   2011 — 2011
Certification, Executive Coaching and Emotional Intelligence

The Johns Hopkins University - Carey Business School   2007 — 2010
Master of Science, Organization Development / Strategic Human Resources

University of Massachusetts Boston   1999 — 2002
BA, American Studies

Suffolk University   1997 — 1999

NTL Institute - HI Lab - June 2009

Experience
Sarasota Home Care, Inc. DBA Home Instead Senior Care   January 2015 - Present
CareCentrix  September 2013 - January 2015
Martin's Point Health Care   March 2007 - August 2013
Anthem  1991 - 2006
Blue Cross Blue Shield of Maine  1987 - 1991

Skills
Managed Care, Process Improvement, Healthcare, Health Insurance, Insurance, Medicare, Data Analysis, Financial Analysis, Teamwork, Project Management, Team Leadership, Healthcare Information..., CRM, HIPAA, Underwriting, HMO, Provider Relations, Health Policy, Risk Management, Healthcare Industry, Leadership

Education
Pace University - Lubin School of Business   1980 — 1982
MBA, Finance

The King's College   1976 — 1980
BS, Business Administration

Experience
Airgas  May 2015 - Present
Adecco Group  August 2013 - February 2015
General Motors  February 2013 - June 2013
Barnes & Noble  2010 - 2013
Wells Fargo  2008 - 2010
CenturyLink  June 2007 - July 2008
Martin's Point Health Care   November 2006 - May 2007

Skills
Quality Assurance, Test Planning, Test Cases, JIRA, QTP, SDLC, Regression Testing, LoadRunner, SQL, Test Management, Functional Testing, Manual Testing, Toad, Selenium, Test Automation, Scrum, User Acceptance Testing, Mobile Devices, Functional Requirements, Web Testing, TFS, Agile Methodologies, Integration Testing, Sitecore, Visual Studio, QA Lead, Databases, ALM, Unit Testing, Test Strategy, Quality Center, Release Management, VBScript, Defect Tracking, Black Box Testing, Usability Testing, Unix, Security, Agile Testing, System Integration..., QC Tools, Version One, Soap UI, Team Leadership, Hybris

Education
New York University   2001 — 2005
Bachelor degree, Computer Science, A-

Experience
Martin's Point Health Care   2011 - 2014

Skills
Healthcare, EMR, Hospitals, HIPAA, Medicine, Healthcare Management, EHR, Healthcare Information..., Medical Terminology, Medical Records, Medical Billing, Nursing, BLS, Patient Education, Cpr Certified, Direct Patient Care, Medical Coding, Wound Care

Education
St. Mary's College of Maryland   1988 — 1992
Bachelor of Arts (B.A.), Sociology and Anthropology

Northeast Technical Institute
Certificate, Certified Clinical Medical Assistant

Experience
C3I, Inc  May 2012 - Present
EnviroVantage  March 2012 - May 2012
Martins Point Health Care  July 2011 - December 2011
Christmas Cove Improvement Association   June 2008 - August 2010

Skills
SharePoint, C++, Matlab, Aerodynamics, Analysis, CAD, Aircraft Design, Visio, Microsoft Office, Testing, Microsoft Excel, PowerPoint, Microsoft Word

Education
Fachhochschule München   2015 — 2015
Engineering for Sustainability

Merrimack College   2014 — 2015
Master’s Degree, Mechanical Engineering

Virginia Polytechnic Institute and State University   2007 — 2011
Bachelor of Science, Aerospace Engineering, Math Minor

Berwick Academy   2003 — 2007

Experience
Martin's Point Health Care   August 2011 - Present
Tantrum Nightclub and Lounge   December 2012 - February 2015
The Maine Edge  2006 - December 2013
R. H. Foster Energy LLC   June 2009 - August 2011
Orono Commons Nursing Home/Genesis Healthcare   February 2009 - June 2010
Sunbury Medical Associates   February 2008 - June 2009
Berkshire Enterprises   June 1996 - June 2000
McCann  February 1990 - November 1992

Skills
Public Relations, Social Media Marketing, Advertising, Management, Budgets, Facebook, Event Planning, Omniture, Customer Service, Marketing, Team Building, Marketing Communications, Marketing Strategy, Fundraising, Social Networking, Social Media, Event Management, Online Marketing, Leadership, Online Advertising, Microsoft Excel, Editing, Public Speaking, Strategic Planning, Sales, Media Relations, Newsletters, Microsoft Word, Time Management, Team Leadership, PowerPoint, Research, Writing, New Business Development, Training, Project Management, Small Business, Twitter, Community Outreach, Healthcare

Education
Kutztown University of Pennsylvania   1987 — 1989
Bachelor of Science (BS), Marketing

Experience
Northcentral University  October 2013 - Present
Martin's Point Health Care   2000 - 2012
Commercial Paving and Recycling, Inc.   May 1999 - July 2000
Maine Medical Center  November 1989 - May 1999

Skills
Healthcare Management, Healthcare, Healthcare Information..., Medicare, EHR, EMR, HIPAA, Hospitals, Process Improvement, Health Insurance, Clinical Research, Nursing, Outlook, Medical Records, Project Management, Program Development, Customer Service, Policy, Administrative..., Office Management, Report Writing, Accreditation, Regulatory Requirements, Medical Terminology, Access Database, Microsoft Office, Microsoft Excel, Microsoft Word, SharePoint, Microsoft Publisher, Visio, Pagemaker, NextGen, Centricity, QNXT, Cognos ReportNet, Medicaid, Informatics, Health Policy, Physicians, Epic Systems, Software Documentation, Credentialing, Healthcare Industry, Leadership, Medical Billing, Quality Improvement, Medical Coding, Access, Medicare Part D

Education
Northcentral University   2014 — 2016
Bachelor of Business Administration (BBA), Computer Science

Southern Maine Community College   1997 — 1999
Associate of Arts and Sciences (A.A.S.), Office Management and Supervision

Southern Maine Community College   1990 — 1990
Certificate, Nursing Unit Secretary

Experience
Martin's Point Health Care   June 2011 - Present

Education
Northeastern University   1999 — 2002
MSN, Mental Health NUrsing

The Sage Colleges - Russell Sage College   1969 — 1973
BSN, Nursing

Experience
Martin's Point Health Care   March 2011 - Present
Worldwide Express  February 2010 - March 2011

Education
State University of New York College at Potsdam   2005 — 2009
Bachelor of Business Administration (B.B.A.)

Experience
Martin's Point Health Care   March 2015 - Present
Martin's Point Health Care   March 2014 - February 2015
Martin's Point Health Care   January 2011 - March 2014
Martin's Point Health Care   December 2012 - August 2013
Martin's Point Health Care   September 2009 - March 2011
Institute for Civic Leadership  2010 - 2011

Skills
Leadership Development, Data Analysis, Team Building, Project Management, Operations Management, Program Management, Healthcare, Healthcare Management, Healthcare Information..., Six Sigma, Management, Team Leadership, Leadership, Performance Management, Claim, Managed Care, Strategic Planning, HIPAA, Business Process..., Cross-functional Team..., Software Documentation, Process Improvement

Education
St. Joseph's College (ME)   1985 — 1989
BS, Business Administration, Management and Operations

Experience
HCQIS   2006 - Present
Truven Health Analytics  September 2011 - November 2013
MedCath  September 2008 - June 2010
Martin's Point Health Care   2006 - 2007
Six Sigma Academy  2003 - 2006
BJC HealthCare  1998 - 2003
The Greater St. Louis Healthcare Alliance   1994 - 1998

Skills
Data Analysis, Process Improvement, Performance Improvement, Statistics, Performance Measurement, Group Presentations, Cross-functional Team..., Quality Management, Six Sigma, Healthcare, SPC, Management Consulting, Analysis, Healthcare Management, Analytics, Business Intelligence, Project Management, Business Analysis, Business Strategy, Business Process..., Change Management, Management, Leadership, Strategic Planning, Clinical Research, Training, Program Management, Hospitals, Healthcare Information..., Business Process, Nursing, Revenue Cycle, Operational Excellence, Healthcare Consulting, HIPAA, Consulting, Healthcare Industry, Quality Improvement

Education
Lutheran Medical Center School of Nursing
Nursing

Saint Louis University
MBA/MHA

University Health Center of Pittsburgh
Nurse Anesthetist

Experience
Finance Authority of Maine  July 2012 - Present
Finance Authority of Maine  October 2008 - September 2012
MaineGeneral Health  November 2007 - October 2008
Irving Oil  January 2006 - June 2007
PPG Industries  2002 - 2006
Martin's Point Health Care   1997 - 2000
Event Video   1993 - 1997

Skills
Strategic Planning, Marketing Communications, Public Relations, Project Management, Marketing Strategy, Management, Marketing, Leadership, Competitive Analysis, Market Research, Team Building, Integrated Marketing, Public Speaking, Program Management, Cross-functional Team..., Corporate Communications, Business Strategy, Management Consulting, Market Planning, New Business Development, Marketing Management, Change Management, Event Planning, Training, Account Management, B2B, Direct Marketing, Trade Shows, Marketing Research, Market Analysis, Brand Management, Strategy, Data Analysis, Business Planning, Email Marketing, B2B Marketing, Brand Development, Digital Marketing, Social Media Marketing, Fundraising

Education
Penn State University   2000 — 2002
MBA, Marketing, Finance

Kingston University   1992 — 1992
Abroad, Business, Management, Marketing, and Related Support Services

University of Southern Maine
BA, Business

Experience
Artel  October 2014 - Present
Landry Creative   May 2013 - Present
Woolrich, Inc.   2014 - 2015
NibMor, Inc   2014 - 2015
CPM Expertus Field Marketing   2014 - 2014
Martin's Point Health Care   2013 - 2014
Sarabeths  2001 - 2014
The VIA Group  June 2013 - October 2013
Burgess Advertising & Marketing  1991 - 2013
NASFT  2001 - 2009

Skills
Brand Development, Graphic Design, Logo Design, InDesign, Packaging, Illustrator, Advertising, Photoshop, Web Design, Photography, Digital Photography, Event Management, Corporate Identity, Print Production, Art Direction, Logos, Creative Direction, Social Media, Marketing Communications, Posters, Typography, Adobe Creative Suite, Illustration, Retouching, Layout, QuarkXPress, Graphics, Visual Communication, Art, Print Collateral, Pre-press, Catalogs, Banners, Brochures, Flyers, Business Cards, Adobe Acrobat, Mac, Interaction Design, Motion Graphics, Print Collateral Design, Press Checks, User Interface Design, Corporate Branding, Photo Shoots, Catalog Design, Stationery, Photo Editing, Visual, Collateral Design

Education
Maine College of Art   1982 — 1986
BFA, Graphic Design

manchester high school west   1979 — 1982

Experience
Casco Bay Island Transit District  August 2015 - Present
Portland Community Health Center  November 2012 - Present
Full Circle Business Solutions LLC   March 2012 - January 2015
Maine Medical Partners  August 2012 - November 2012
Martin's Point Health Care   October 2004 - March 2012
Acadia Insurance Company  1994 - 2004
Walgreens  1991 - 1994

Skills
Leading Diverse Teams, Project Management, Operations Management, Capital and Operating..., Strategic..., Contract and Lease..., Business Process..., Building Community..., Facilities Management, Supply Chain Management, Materials Management, Six Sigma, Strategic Alliances, Training, Healthcare Management, Property & Casualty..., Strategic Financial..., Healthcare, Team Leadership, Contract Negotiation, Operating Budgets, Team Building, Coaching, Staff Development, Contractual Agreements, Security, Process Improvement, Management, Healthcare Information..., Policy, System Administration, Leadership, Budgets, Business Process, Project Planning, Human Resources, Practice Management, Budget Process, Organizational..., Change Management, Negotiation, Analysis, Interviews, Purchasing, Strategic Planning

Education
Saint Michael's College
Master of Science in Administration (Business), Human Resources and Labor Relations

Six Sigma Green Belt
Six Sigma Green Belt

University of New England
Certificate - Project Mangement

University of Southern Maine
Bachelor of Art in Communication, Communication and Business

University of Southern Maine
Associate's Degree, Business Administration and Management, General

Experience
Martin's Point Health Care   October 2014 - Present
Martin's Point Health Care   October 2011 - Present
Martin's Point Health Care   October 2009 - October 2011
CGI  April 2004 - October 2009
Private Healthcare Systems  2002 - 2003
I-many, Inc.   2001 - 2002

Skills
Project Management, SDLC, PMP, Requirements Gathering, Business Analysis, Healthcare Information..., Program Management, Software Project..., Process Improvement, Requirements Analysis, HIPAA, Business Process..., Business Intelligence, Project Portfolio..., Data Warehousing, Business Process, Vendor Management, Change Management, Professional Scrum..., Lean IT, Lean Thinking, Information Technology, Team Management, Department Budgeting, IT Strategy

Education
University of Southern Maine   2010 — 2014
Master of Public Health (MPH)

University of Southern Maine   2010 — 2013
Master of Business Administration (MBA), Concentration in Health Policy Management

Northeastern University   1999 — 2004
BS, Business Administation, Management Information Systems

Experience
Martin's Point Health Care   August 2014 - Present
Spansion  February 2013 - May 2014
US Army  December 2007 - November 2013
U.S. Department of Veterans Affairs   January 2012 - December 2012
Children's Medical Center  October 2010 - May 2011
e-MDs  November 2009 - June 2010
Texas department of Health and Human Services  November 2008 - August 2009
National Financial Partners  March 2006 - December 2007

Skills
Active Directory, Troubleshooting, Microsoft Exchange, Software Documentation, DNS, Software Installation, Hardware, Databases, Windows, Management, Testing, System Deployment, Blackberry, Outlook, Administration

Education
U.S. Army Air Traffic Control Academy   2007 — 2008
Aviation, 4.0

Mountain View College   1996 — 1999
Associate's Degree, Aviation - Pilot, 3.5

International Aviation Academy   1995 — 1996
Aviation, Aviation, 4.0

Experience
Martin's Point Health Care   January 2012 - Present
Martin's Point Health Care   May 2008 - January 2012
Parkview Adventist Medical Center  July 2006 - April 2008
Florida Hospital  1992 - 2006
Morton Plant Hospital  January 1990 - January 1992
Millinocket Regional Hospital  1992 - 1992
Bayfront Medical Center  January 1989 - January 1990
Various Doctor's offices   January 1984 - January 1988

Skills
Clinical Research, Nursing, EHR, EMR, Hospitals, Healthcare

Education
St. Petersburg College   1988 — 1990
Associate of Science; Bachelor of Science, Nursing; Health Arts

St. Francis University
Registered Nursing/Registered Nurse

Experience
Martin's Point Health Care   May 2006 - January 2010
H.D. Goodall Hospital   September 1998 - May 2006
Vencor Corporation / Kindred Health   September 1996 - August 1998
The Malden Hospital   1987 - 1996

Education
Simmons College   1992 — 1995
MHA, Health Administration

University of New Hampshire   1982 — 1986
BS, Occupational Therapy

Experience
Martin's Point Health Care   April 2013 - Present
Martin's Point Health Care   August 2011 - April 2013
Martin's Point Health Care   July 2010 - August 2011
Martin's Point Health Care   September 2009 - July 2010
Martin's Point Health Care   September 2008 - September 2009
Martin's Point Health Care   September 2007 - September 2008
Martin's Point Health Care   May 2007 - October 2007
Martin's Point Health Care   January 2007 - May 2007

Skills
Process Improvement, Management, Program Management, Healthcare Management, Salesforce.com, Customer Service, Marketing, Healthcare Information..., Sales, Budgets, Healthcare, Team Leadership, Access, Medicare

Education
Saint Joseph's College   2004 — 2008
Bachelor's of Business Administration, Marketing, International Business, Philosophy

Experience
Martin's Point Health Care   June 2013 - Present
Martin's Point Health Care   May 2007 - May 2013
Pan Atlantic SMS Group  May 2009 - June 2011

Skills
Data Analysis, Healthcare, Analysis, HIPAA, Process Improvement, Training, Healthcare Information..., Leadership, Customer Service, Team Building, Market Research, Strategic Planning

Education
Saint Joseph's College   2003 — 2007
Bachelor, Business Administration - Marketing

Experience
WellPoint  February 2012 - Present
Baker Newman & Noyes  September 2009 - July 2011
Martin's Point Health Care   February 2009 - July 2009
Merrill Lynch  June 1988 - June 2008
Merrill Lynch  2005 - 2006

Skills
Auditing, Microsoft Excel, Outlook, Data Analysis, Non-profits, Employee Benefits, GAAP, Accounting, Financial Reporting, QuickBooks, Budgets

Education
Southern New Hampshire University   2009 — 2010
Graduate Certificate Program, Forensic Accounting and Fraud Examination

University of Southern Maine - School of Business   2004 — 2009
Bachelor of Science, Accounting & Finance with a concentration in Public Accounting

Experience
HCA - Portsmouth Regional Hospital  June 2015 - Present
Portsmouth Regional Hospital  February 2013 - Present
Martin's Point Health Care   February 2012 - December 2012
Martin's Point Health Care   April 2009 - February 2012
Wentworth Douglass Hospital  2008 - 2009
US Navy - Naval Health Clinic New England Naval Hospital Twentynine Palms   2002 - 2007

Skills
Healthcare Management, Healthcare, HIPAA, Managed Care, Process Improvement, Leadership, Healthcare Information..., Budgets, EMR, Strategic Planning, Hospitals, Operations Management, Employee Benefits, Employee Relations, Medical Billing, Medicare

Education
Ohio University   1997 — 2002
Master of Healthcare Administration, Healthcare Administration

Ohio University   1997 — 2000
Bachelor of Science (B.S.), Health Services Administration

Experience
Rancho Springs Medical Center  January 2015 - February 2015
Apothecary by Design Specialty   November 2014 - December 2014
VA Maine Healthcare System  June 2014 - August 2014
Martin's Point Health Care   June 2014 - August 2014
CVS Pharmacy  May 2014 - June 2014
St. Mary's Regional Medical Center   June 2013 - June 2013
CVS Pharmacy  May 2012 - June 2012
Tai Tung Pharmacy  January 2009 - May 2009

Skills
Healthcare, Pharmacy, CPR Certified, Medication Therapy..., Research, Healthcare Management, Pharmacists

Education
University of New England   2011 — 2015
Doctorate of Pharmacy Candidate, Pharmacy

Northeastern University   2006 — 2010
Bachelor of Science (B.S.), Biology

Experience
The Cedars  May 2014 - Present
Aging Excellence   2012 - May 2014
SMCC, School of Nursing   January 2012 - December 2013
Martin's Point Health Care   2001 - December 2008
Martin's Point Health Care   2001 - 2008
UNUM  1999 - July 2001

Skills
Insurance, HIPAA, Healthcare, Health Insurance, Hospitals, Team Building, Healthcare Information..., Healthcare Management, Managed Care, Project Management, Medicare, Medicaid, EMR, Disease Management, EHR

Education
University of Southern Maine   2014 — 2018
BSN

Southern Maine Community College   2012 — 2013
Associate's degree, Registered Nursing/Registered Nurse

University of Maine, Orono   1976 — 1981
Bachelor of Science (BS), Business Administration, Finance

Muskie Institute, USM
Certificate, Health Policy

Experience
Department of the Navy  May 2011 - Present
TEK Systems  October 2010 - May 2011
Martin's Point Health Care   June 2008 - February 2010
US Army  January 2007 - June 2008
US Army  May 2006 - January 2007

Skills
Cisco Technologies, Switching, Routing, Firewalls, Nexus, Juniper, Security, IPSec, VPN, Solarwinds, Core Network Planning, Networking, Troubleshooting, Network Engineering

Education
Newbury College   1999 — 2001
Associate Degree, Hotel Resort Management

Experience
Martin's Point Health Care   July 2015 - Present
Martin's Point Health Care   November 2013 - July 2015
VNA Home Health and Hospice  April 2013 - November 2013
McKesson  February 2012 - April 2013
Athena Health, Inc   July 2008 - February 2012
Northeast Bank  October 2007 - July 2008
TD Banknorth  June 2007 - October 2007
Coastal Painting and Restoration   July 2003 - August 2007
Customer Assitance/TACS Task Force   April 2005 - April 2007
MBNA America  February 2005 - April 2005

Skills
Customer Service, Management, Collections, Call Centers, Medical Billing, Microsoft Office, Health Insurance, Office Administration, Healthcare, Appointment Scheduling, Meeting Scheduling, Insurance, Microsoft Excel

Education
Southern New Hampshire University   2014 — 2016
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General

Southern New Hampshire University   2012 — 2014
Associate's degree, Business Administration and Management, General, 3.89

Wiscasset High School   1998 — 2002

Experience
Chisholm Chisholm & Kilpatrick  July 2015 - Present
Martin's Point Health Care   February 2015 - June 2015
Chisholm Chisholm & Kilpatrick  April 2014 - October 2014
NRI Community Services, Inc and afiliates  October 2011 - April 2014
CVS Caremark Corporation  July 2003 - March 2013
Caritas Inc.   January 2011 - March 2011

Skills
Microsoft Office, Microsoft Word, Statistical Package for..., Service Coordination, Wraparound Facilitation, Family Services, Typing, Cash Management, People Skills, Delegation, Multi Tasking, SPSS

Education
Rhode Island College   2006 — 2011
BS, Chemical Dependency and Addiction Studies

Rhode Island College   2006 — 2011
BA, Psychology

Experience
Comprehensive Pharmacy Services  May 2014 - Present
Martin's Point Health Care   April 2009 - July 2013
Martin's Point Health Care   December 1994 - April 2009
Giant Food  1986 - 1994
Inova Health System, Fairfax Hospital   1981 - 1985

Skills
Pharmacy, Pharmacy Operations, Pharmacy Management, Lean Thinking, Lean Operations, Process Improvement, Pharmacy Automation, Team Building, Staff Development, Project Management, EHR, Budget Development &..., Metric Development, Pharmacy Benefit..., Metrics Reporting, Health Care Operations, Health Care Management, Mail Order Pharmacy, Pharmacy Technologies, Hospital Pharmacy, Retail Pharmacy

Education
Northeastern University
Bachelor of Science (BS), Pharmacy

Villanova University

Experience
Martin's Point Health Care   April 2008 - Present

Skills
Healthcare Management

Education
Occidental College   1975 — 1979
Bachelor of Arts (B.A.), Marine Biology and Biological Oceanography

Experience
Martin's Point Health Care   April 2005 - Present

Skills
Healthcare, Healthcare Management, Clinical Research, Patient Education, Pharmacy, HIPAA, Pharmacists

Education
Massachusetts College of Pharmacy and Health Sciences   1999 — 2005
Doctor of Pharmacy (PharmD)