Risk Management Alternatives
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Risk Management Alternatives Employees
Wells Fargo Mortgage August 2013 - Present
Mergis Group/Ranstad Client: Wells Fargo Mortgage December 2011 - August 2013
Assurant January 2006 - December 2009
Risk Management Alternatives January 2005 - October 2005
Skills
Microsoft Office, Data Entry, Customer Service, Typing, FDCPA, Insurance Claims, Finance, Insurance, Analysis
Education
Georgia Perimeter College 2012 — 2014
Triality Business Solutions 2011 — 2011
Microsoft Certification
Medically Disabled/Retired October 2011 - Present
Robert Half Finance & Accounting "Accountemps" August 2011 - September 2011
Associated Management August 2011 - September 2011
AppleOne Employment Services July 2011 - July 2011
Community Associations Institute March 2009 - May 2011
Terra West Collection Services June 2010 - July 2010
Assessment Management services dB Terra West Property Management August 2009 - June 2010
Terra West Property Management March 2008 - August 2009
Clark County Trustee Services dB Allied Collection Service, Inc. November 2005 - March 2008
Risk Management Alternatives November 1998 - November 2005
Skills
Customer Service, Debt Collection, Special Collections, Front Office, Account Management, Escrow/Payoff Demands, Internet Research, Clerical Duties, Microsoft Office, Phone Etiquette, High Performance..., Community Management, Scheduling, Calendar Management, Receptions, Phone Skills, Typing, Listening, Detail Oriented, Computer Literate, Process Scheduler, Telephone Skills, Online Research, Property Management, Foreclosures, Management, Small Business, Condos, Apartments, Sales, Call Centers, Investment Properties, Rentals, Loans, Time Management, Business Development, Calendaring, Clerical Work
Education
Community Association Institute 2009 — 2010
Essentials for Community Association Managers Certification, Community Association Managment
University of Phoenix 2001 — 2004
Plan to continue, BIT, Computer Science
Education Direct, Inc. 1994 — 1998
Certificate, PC Specialist
Community College of Southern Nevada 1992 — 1996
BIT, Computer Science
Western High School 1979 — 1982
GED, Graphic Arts, Films, Modleing, Web-Design
Lord of Hosts Worship Center August 2012 - Present
Clark County School District - Chaparral High School February 2003 - August 2011
Risk Management Alternatives August 2002 - August 2003
Sallie Mae October 2001 - June 2002
Real Property Services- Hilltop Villas Apartments October 1999 - October 2001
Real Property Services – Fremont Villas Apartments March 1999 - October 1999
United States Army June 1986 - June 1989
Skills
Teaching, Nonprofits, Community Outreach, Volunteer Management, Event Planning, Curriculum Development, Microsoft Office, Staff Development, Coaching, Computers, Typing, Filing, Telephone Skills, Speaking, Active Listening, Reading Comprehension, Negotiation, Critical Thinking, Customer Service
Education
Nevada State College 2014 — 2019
Bachelor of Business Administration (BBA), Business, History and Youth Counseling, Freshman
Shalom High School 1984 — 1986
H.S Diploma, General Education Studies
Central Pipe and Supply November 2014 - Present
American Home Sales and Lease April 2014 - November 2014
Home Smart June 2013 - April 2014
Continental Baking Company October 2012 - May 2013
Risk Management Alternatives January 2010 - September 2012
FAMS September 2009 - November 2010
Jim Ellis Automotive Dealerships May 2007 - August 2009
Credit Claims and Collections January 2001 - March 2007
Skills
Coaching, Event Planning, Public Speaking, Team Building, Strategic Planning, Beauty Industry, Account Management, Community Outreach, Leadership, Leadership Development, Marketing Strategy, Microsoft Office, Staff Development, New Business Development, Training, Management
Education
Georgia State University 1995 — 1999
Associates Degree, Business/Finance
Georgia State University 1991 — 1995
Bachelor of Arts (BA), Counseling Psychology
Atlanta Technical College 1988 — 1990
Associates degree, Business Administration and Management, General
Murphy High School 1984 — 1988
Diploma, Basic
Big Brothers Big Sisters of Metro Atlanta June 2014 - Present
Graebel Companies May 2013 - June 2014
Pop Rocks, Inc. September 2006 - May 2013
Risk Management Alternatives April 2001 - June 2003
Skills
Operations Management, Operational Excellence, Process Improvement, Change Management, Business Process..., Strategic Planning, Team Building, Lean Manufacturing, Six Sigma, Continuous Improvement, Supply Chain Management, Program Management, Project Management, Cross-functional Team..., Business Strategy, Customer Service, Leadership, Account Management, Microsoft Office, Training, Management, Budgets, New Business Development, Employee Relations, Coaching, Recruiting, Negotiation, Public Speaking, Microsoft Excel, Inventory Management, Team Leadership, Human Resources
Education
Strayer University 2012 — 2014
Master of Public Administration (MPA), Public Administration
Strayer University 2008 — 2009
Master of Business Administration (MBA), Project Management
The University of Georgia 2004 — 2006
Bachelor's degree, Business Administration and Management, General
BP March 2012 - Present
BP February 2012 - Present
Risk Management Alternatives March 2001 - April 2003
Skills
Logistics, Team Building, Leadership, Customer Service, Operations Management, clerical anayst database
Education
Università degli Studi 'Gabriele d'Annunzio' di Chieti
accountant, mathematics, economic
Advanced Pharmacy September 2013 - Present
AT&T March 2013 - September 2013
Verizon Wireless October 2003 - August 2012
Risk Management Alternatives 2002 - 2003
Skills
Multiline Phone Use..., MS Word, Excel and..., Complaint..., Call Center Service..., Data Entry/Records ..., Customer Satisfaction, Negotiation, Call Centers, Windows, Blackberry, Mobile Devices, Technical Support, TCP/IP, Troubleshooting, Windows 7, Wireless Networking, Customer Service, Computer Hardware, Wireless, Telecommunications, Coaching, Cellular Communications, Help Desk Support, IP, VoIP, BMC Remedy, Networking, Computer Network..., Hardware, Operating Systems, Cisco Technologies, T1, XP, Windows XP, VPN, A+ Certified
Education
Fayetteville Technical Community College 2011 — 2012
A+ Certification Software and Hardware, Computer Systems Networking and Telecommunications, A
Barstow Community College 1999 — 2000
VeriStor Systems January 2013 - Present
InComm April 2010 - December 2012
InComm May 2008 - April 2010
InComm January 2007 - May 2008
Risk Management Alternatives June 2000 - September 2005
Skills
Account Management, New Business Development, Sales Management, Sales, Forecasting, Retail, B2B, Product Development, Product Management, Strategic Planning, Negotiation, Product Marketing, Customer Service, Virtualization, Storage, Cloud Computing, Business Continuity, Solution Architecture, Telecommunications, Direct Sales, VMware Infrastructure, Solution Selling
Education
Florida State University 1996 — 2000
Marist School
Transworld Systems October 2005 - Present
NCO Financial Systems October 2005 - October 2014
Risk Management Alternatives February 2004 - October 2005
Risk Management Alternatives January 2003 - February 2004
Magellan Health Services August 2001 - December 2002
US Army August 1994 - February 2002
DaVita January 2000 - August 2001
Skills
Online Marketing, Social Media Marketing, Marketing Strategy, Graphic Design, Web Design, Creative Writing, Predictive Dialers, Troubleshooting, SEO, Customer Service, Email Marketing, IVR, Marketing, Management, Networking, Process Improvement, Microsoft Excel
Education
The Evergreen State College 2000 — 2002
Bachelor of Arts (B.A.), Interdisciplinary Studies
Tacoma Community College 1998 — 2000
Associate's Degree, Arts and Sciences
Saint Andrews Parish High School
Dreger Designs 2007 - Present
RSI @ Briggs & Stratton October 2013 - June 2015
Johnson Controls June 2008 - September 2013
CCI January 2008 - June 2008
W.W. Grainger January 2006 - January 2008
ODJFS January 2005 - January 2006
Risk Management Alternatives October 2002 - November 2003
Skills
SAP R/3, Linux, PHP, MySQL, Solaris, Unix, FTP, HP Openview, SD, SAP, SQL, Windows, Databases, Operating Systems, VMware, Business Analysis, Troubleshooting, Testing, Integration, Requirements Analysis, XML, Problem Solving, HTML, ERP, XP, Visio, Vendor Management, Documentation, Active Directory, Software Documentation, Visual Basic, Training, Business Process, Business Objects, Microsoft SQL Server, Oracle, SharePoint, MS Project, Management, Access, Project Management, ITIL, Leadership, Technical Support, SAP Implementation, Networking, Analysis, Six Sigma, Servers, VPN
Education
Wittenberg University 1987 — 1991
BA, Psychology, 3,5
Gateway Technical College 2006 — 2008
AS, Web Development/Administration, 3,9
Miami University 1991 — 1993
MA, Experimental Design - Physiological Psychology, 3.0
Upper Arlington High School 1984 — 1987
High School, College Preparatory, 3.8
Comcast Cable October 2013 - Present
Comcast July 2009 - September 2013
Comcast Cable November 2008 - July 2009
Comcast Cable January 2006 - November 2008
Risk Management Alternatives January 2003 - January 2005
Nextel Communications/Teletech January 2000 - January 2003
Skills
Performance Management, Motivation, Interviews, Communication Skills, Customer Escalation..., Customer Oriented, Team Building, Cross-functional Team..., Employee Training, Customer Retention, Management, Strategy, Human Resources, Sales, Call Centers, Training, Leadership, Customer Satisfaction, Analysis, Customer Service
Education
University of North Carolina at Greensboro
Bachelor of Arts, Psychology
Chick-fil-A Corporate March 2015 - Present
Acuity Brands Lighting April 2009 - Present
Acuity Brands February 2008 - April 2009
Acuity Brands Lighting April 2007 - February 2008
Pratt Industries March 2006 - April 2007
Ready Pac Inc. December 2004 - March 2006
Risk Management Alternatives May 2003 - December 2004
Education
University of Georgia - Terry College of Business 2006 — 2008
MBA, Accounting/Finance
Georgia State University 2001 — 2003
B.B.A, Finance
GC Services, L.P January 2010 - Present
GC Services October 2006 - Present
GC Services, L.P October 2006 - January 2010
New Century Mortgage Corp March 2006 - October 2006
Risk Management Alternatives, Inc. May 1995 - September 2005
Risk Management Alternatives July 1986 - September 2005
Risk Management Alternatives, Inc July 1986 - September 2005
Education
University of Phoenix 2011 — 2012
MBA, Business Adminstration
University of Houston
Bachelors of Business Administration, Computer Information Systems
University of Phoenix – West Campus
Masters Business Administration
Bit9 January 2014 - Present
Tripwire April 2013 - January 2014
nCircle February 2010 - April 2013
Blue Coat Systems February 2008 - January 2010
State of Florida - DMS August 2007 - February 2008
Synovus Financial 2001 - 2007
Risk Management Alternatives 2000 - 2001
Equifax 1996 - 2001
SunGard Insurance Systems 1994 - 1996
Skills
Security, Network Security, Information Security, Information Security..., Firewalls, PCI DSS, Virtualization, Disaster Recovery, Vulnerability Assessment, IPS, CISSP, Linux, Mobile Devices, Enterprise Software, Cisco Technologies, Checkpoint, VMware, Computer Security, Network Design, Networking, Internet Security, Encryption, Pre-sales, Servers, Professional Services, Antivirus, Penetration Testing, Vulnerability Management, IDS, Application Security, Security Policy, Information Technology, DLP, Network Architecture
Education
The University of Georgia 1989 — 1993
BA, Political Science, Speech Communications, Philosophy
Macon State College 1987 — 1989
AA, Political Science and Government
Business Up Starts January 2011 - Present
Central Credit Services, Inc. 2005 - 2011
Enhanced Recovery Company, LLC 2003 - 2005
Bombardier Inc. 2001 - 2002
Risk Management Alternatives 1999 - 2001
The Car Finance Company (2007) Limited 1996 - 1999
Evergreen Sales and Marketing 1994 - 1996
Skills
Collections, Creative Writing, Microsoft Excel, Customer Service, Sales, Marketing, Marketing Strategy, Resume Writing, Web Design and marketing, Microsoft Office, Social Media Marketing, Team Building, Strategic Planning, Social Networking
Education
Bethune-Cookman University 1994 — 1996
Socius August 2012 - Present
Sarnova November 2009 - August 2012
Ashland January 2007 - November 2009
Ashland Inc June 2002 - January 2007
DeVry University January 2005 - October 2005
Risk Management Alternatives November 2001 - June 2002
Trippie's Wholesale March 1999 - November 2001
Skills
SAP, ERP, Microsoft CRM, SSRS, Microsoft Dynamics, SQL, Project Management, Process Improvement, Change Management, Coaching Staff, Team Building, CRM, Business Intelligence, Integration, SharePoint, Software Project..., Enterprise Software
Education
Keller Graduate School of Management of DeVry University 2002 — 2004
Master’s Degree
DeVry University 2000 — 2003
Bachelor’s Degree
Identifix, Inc. January 2013 - September 2013
Frontier Financial Group November 2011 - January 2013
Professional Recovery Services May 2011 - October 2011
Creditors Interchange April 2006 - May 2011
Academy Collection Services January 2003 - April 2006
Risk Management Alternatives October 2001 - December 2002
American Resorts International January 1998 - July 2001
Northern Credit Services, Inc. June 1989 - December 1997
Skills
Sales, Credit, Customer Service, Loans, Call Centers, Leadership, Credit Cards, Portfolio Management, Microsoft Office, Microsoft Excel, Management, Time Management, Relationship Management, Banking, Mortgage Lending, Customer Satisfaction, Retail, Microsoft Word, PowerPoint
Education
St. Rita High School 1966 — 1970
Diploma, General Studies
Dale Carnegie
Motivation
Northeastern Illinois University
Psychology
Oakton Community College
Business Administration and Management, General
Pure Rose Music, LLC. August 2014 - Present
Center For Young Performers, Inc. September 2012 - March 2014
NCO Financial Systems May 2009 - February 2012
NCO Financial Systems August 2008 - May 2009
NCO Financial Systems April 2008 - August 2008
NCO Financial Systems October 2005 - April 2008
Risk Management Alternatives November 2004 - September 2005
Eskanos & Adler, PC October 2003 - October 2004
Risk Management Alternatives July 2000 - October 2003
South East Ohio Collections September 1999 - June 2000
Skills
Strategic Planning, Operations Management, Call Centers, Portfolio Management, Process Improvement, Analytics, Business Strategy, Strategic Analytics, Process Optimization, Compliance, Team Management, Key Performance..., Forecasting, EBITDA Growth, Reporting & Analysis, Performance Management, Project Portfolio..., Goal-oriented..., Financial Reporting, Account Management, Tax Preparation, Leadership, Cross Functional..., Management, Analysis, Business Planning, Vendor Management, Outsourcing, Team Building, Risk Management, BPO
Education
Jr. College of Albany 1987 — 1989
N/A, Graphic Design
The New School of Contemporary Radio 1983 — 1984
Certificate of Completion, Radio and Television Broadcasting Technology/Technician
St. John Fisher College 1982 — 1983
Communications
House Of Apparel February 2010 - Present
PRM Realty Group 2007 - 2009
Risk Management Alternatives 2000 - 2005
Skills
Negotiation, Microsoft Excel, Photoshop, PowerPoint, Marketing Strategy, Direct Marketing, Illustrator, Project Management, Strategic Planning, Adobe Acrobat, Budgets, Outlook, Microsoft Word, Process Improvement, Customer Satisfaction, Operations Management, Advertising
Education
The University of Kansas
Walker, Pierce & Tuck, CPA's P.C. January 2014 - Present
Walker & Associates, CPA's June 2008 - Present
Travel Incorporated July 2005 - June 2008
Risk Management Alternatives March 2000 - September 2004
Ford Motor Credit Company February 1994 - November 1999
Skills
Auditing, Strategic Planning, Tax Preparation, Accounting, Payroll, CPA, Financial Reporting, Management Consulting, Bookkeeping, Budgets, General Ledger, GAAP, Forecasting, Financial Statements, QuickBooks, Management
Education
University of Georgia - Terry College of Business 1991 — 1993
Bachelor of Business Administration, Accounting
Gainesville College 1989 — 1991
Associates of Arts, Business Administration
North Gwinnett High School 1986 — 1989
EIS Collections September 2010 - May 2012
NRA Group LLC 2008 - September 2009
West Asset Management 2007 - 2008
Convergys 2005 - 2007
Financial Asset Management Corp. 2005 - 2006
Nationwide Collections Inc 2002 - 2006
IntelliRisk / iQor 2000 - 2002
Risk Management Alternatives 1994 - 2000
Skills
Turn-Around Management •, P&L Management •, Organizational..., Cost Control, Talent Development •, Process Improvement..., Process Improvement, Organizational...
Education
Ohio State University 1974 — 1978
Bachelor of Arts (BA)
Culinary Institute of America 1973 — 1974
Associates Degree
Land O Lakes 2010 - Present
Baseball, Football & Hockey 2007 - Present
Stock Building Supply 2005 - 2009
Graco 2001 - 2005
Risk Management Alternatives 1996 - 2001
Skills
Vision, Strategic Influence, Credit Management, Accounts Receivable, Process Improvement, Leadership, Team Building, Management, Performance Motivation, Financial Analysis, Analysis, Cross-functional Team..., Account Management, Budgets, Negotiation, Sales, Accounts Payable, Pricing, Forecasting, Outlook, Volunteering
Education
Bethel University 2011 — 2014
Bachelor of Arts (B.A.), Business Management, GPA 3.78
Virginia Tech 2008 — 2008
Organizational Leadership
National Association of Credit Management 2003 — 2004
Credit Business Associate Certification, Credit Management
North Saint Paul High School 1986 — 1990
Shadowbrook Weekday School September 2009 - Present
Contractual Services January 2009 - February 2013
Once Again Kids June 2008 - August 2008
Vital Solutions, Inc. July 2005 - August 2006
R&B Collections / Law Offices of Ross Gelfand September 2004 - July 2005
Risk Management Alternatives January 2000 - June 2004
RMA 2000 - 2004
GE Capital 1995 - 2000
Skills
CASS, Citrix Metaframe, Collections, CUBS, Management, Call Center, Call Centers, Strategic Planning, Public Speaking, Customer Service, Finance, Retail, Marketing, Team Building, Accounting, Microsoft Office, Time Management, Microsoft Excel, CRM, Microsoft Word, Access, Outsourcing, Leadership, Networking, Vendor Management, Credit Cards, Team Leadership, Training, Public Relations, Insurance, Account Management, Coaching, Operations Management, Auditing, Project Management
Education
University of Cincinnati 1993 — 1994
Loveland High School
Omodt-Lopez Bookkeeping January 1996 - Present
World Wide Dream Builders 2000 - 2011
Risk Management Alternatives February 1992 - May 1998
Education
Metropolitan State University 1999 — 2000
Accounting
University of Minnesota-Twin Cities 1982 — 1986
BA, speech communications
Bank of America July 2003 - Present
Bank of America July 2003 - January 2014
Risk Management Alternatives 1995 - June 2003
Payco GAC 1991 - 1996
Skills
Loans, Credit, Management, Portfolio Management, Finance, Sales, Small Business, Banking, Human Resources, Time Management, Risk Management, Commercial Lending, Small Business Lending, Analysis, Transition Management, Loan Origination, Asset Management, Leadership, Strategic Planning
Education
Columbus State 1991 — 1993
Assoc, Arts Degree
Westland High School 1986 — 1990
Accounting and Computing Business Vocational, Accounting and Business/Management
KForce Technical Staffing- IT Contractor to Ditech Mortgage Corp December 2014 - Present
CEI - IT Contractor to Berkely Technology Services July 2014 - December 2014
NCO Financial Systems January 2006 - December 2013
Risk Management Alternatives August 2002 - September 2005
National Revenue Corporation August 1999 - August 2002
Volt Information Sciences February 1989 - July 1999
Cycare Practice Management June 1985 - February 1989
Skills
Vendor Management, Disaster Recovery, IT Management, Data Center, Active Directory, Call Centers, Security, Process Improvement, Information Security, IT Operations, Team Building, IT Security Policies, Global IT Operations, IT Operations Management, Process Management, Operational Oversight, Process Optimization, Leadership Development, Business Analysis, Project Management, CRM, Management, Leadership, Outsourcing
Education
Hofstra University
certification - Information Technology
Molloy College
Certifications Healthcare Administration, Healthcare Management
Briarcliffe College
Computer Operations, IT Operations, 96%
Dowling College
Business Administration and Management, General
Deer Park High school
Graduated with Standard and NY State Regents Degree
CenturyLink 2007 - Present
Cavalry Portfolio Services 2005 - 2007
Risk Management Alternatives 2003 - 2005
Skills
Customer Service, Credit, Accounts Receivable, Telecommunications, Problem Solving, Negotiation, Call Center, Account Management, Risk Management, Time Management, Customer Satisfaction, Process Improvement, Business Analysis, Social Media, Selling, Homebrewing, Sales
Education
University of Minnesota-Twin Cities 1992 — 1999
BA, Philosophy/Psychology
National Vision, Inc. February 2014 - Present
Anne Arundel Medical Center June 2004 - October 2013
MedStar Health - Visiting Nurse Association 2002 - 2003
Risk Management Alternatives 2000 - 2003
Baptist Health System 1998 - 2000
SouthTrust Bank 1997 - 1998
Compass Bank 1996 - 1997
Skills
General Ledger, Accounting, Financial Reporting, Microsoft Excel, Process Improvement, Financial Analysis
Education
Jackson State University 1993 — 1996
Bachelors, Business Administration - Accounting
Central High School 1987 — 1991
The Ale House 1890 June 2014 - Present
G C Services LLP April 2006 - December 2013
McCarthy, Burgess & Wolff October 2004 - March 2006
Risk Management Alternatives 1996 - 2004
National Revenue Corporation 1996 - 2004
Skills
Debt Collection, Call Center, Credit, Accounts Receivable, Customer Service, Customer Relations, Risk Management, Skip Tracing, Debt Management, Workforce Management, Team Building, Negotiation, Problem Solving, Analysis, Operations Management, Call Centers, Time Management, Outsourcing, Loss Mitigation, BPO, Credit Cards, Banking, Credit Risk, Executive Management, Credit Analysis, FDCPA, Finance, Management, Leadership, Loans, Forecasting, Process Improvement, Customer Retention, Vendor Management, Debt Settlement, Customer Satisfaction
Education
Ohio University-Lancaster 1993 — 1994
Life, General Studies
KartHost™ LLC January 2000 - Present
Tomball Area Chamber Commerce January 2015 - Present
Tomball Business & Professional Women December 2014 - Present
Network Texas 2010 - Present
A.C.T. Services, Inc. May 2006 - November 2006
Risk Management Alternatives September 1993 - December 2005
CSC/Equifax/RMA/NCO 1993 - 2005
Skills
Small Business, Customer Service, Networking, Entrepreneurship, Leadership, Start-ups, Public Speaking, Sales, Strategic Partnerships, Leadership Development, Website Development, WordPress, Customer Retention, Customer Satisfaction, Web Design, Budgets, E-commerce, B2B
Education
Leadership North Houston 2012 — 2013
Certificate, Leadership
Jones County Junior College
Accounting and Computer Science
Sylva Bay Academy 1971 — 1975
HS, General Studies
Equifax Inc. 2006 - 2011
Risk Management Alternatives March 2001 - November 2005
Radiofutura.com 1999 - 2001
BellSouth International March 1997 - August 1999
Motorola 1993 - 1996
Education
Georgetown University Law Center 1992 — 1996
JD
Georgetown University 1987 — 1991
BSFS, International Affairs - Diplomacy and International Security
The Hill School 1982 — 1987
JPMorgan Chase & Co. 2014 - Present
JPMorgan Chase September 2013 - December 2013
UCB, Inc. May 2004 - July 2013
Risk Management Alternatives February 2004 - May 2004
OSI Education Services, Inc April 1996 - December 2003
Skills
Microsoft Excel, Photoshop, Microsoft Word, OS X, Keynote, Analysis, Sales, Accounts Receivable, Coaching, InDesign, Graphic Design, Adobe Acrobat, Windows, PowerPoint, Portfolio Management, Call Centers, Troubleshooting, Teamwork, Microsoft Office, Telephone Skills, Team Leadership, Team Building, Leadership, Outlook, Team Management, Customer Service, Management, Training, Process Improvement, Loans, Databases, Computer Hardware, Data Entry
Education
The Ohio State University 1989 — 1993
BA, Telecommunications
Burlington Stores, Inc. October 2013 - March 2015
Fashion Tree/Beauty Land March 2013 - August 2013
Fashion Tree/Beauty Land October 2008 - March 2011
A Urban Wear Outlet June 2007 - October 2008
Roosters Barnyard April 2002 - February 2007
Risk Management Alternatives February 2001 - April 2002
National Action Financial Services November 1999 - February 2002
National Action Financial Services November 1999 - February 2002
Education
Lanier Technical College 2013 — 2013
Adult High School/Secondary Diploma Program
IBM August 2010 - Present
Sterling Commerce December 2006 - August 2010
US Navy 1990 - 2007
Information Control Corporation October 2005 - December 2006
Risk Management Alternatives April 2001 - October 2005
Risk Management Alternatives April 2001 - October 2005
PurchasingFirst.com July 2000 - January 2001
Huntington National Bank April 1997 - July 2000
Skills
Database Servers, Team Leadership, VMware Infrastructure, Business Intelligence, Infrastructure..., Web Development, Object Oriented Design, Vector Illustration, Microsoft Technologies, Cloud Computing, VMware ESX, IBM Server Hardware, Dell PowerEdge Servers, IBM XIV, Program Management, Project Management, Agile Web Development, IBM SAN, Datacenter..., Active Directory, Virtualization, vSphere, Windows Server, Data Center, Disaster Recovery, IIS, Security, DNS, DHCP, Server Architecture, Solaris, VMware, SAN, Storage Area Networks, High Availability, Servers, Unix, Storage, System Administration, NAS, Integration, VMware vSphere
Education
The Ohio State University 1996 — 2000
Coursework Completed
U.S. Department of Veterans Affairs May 2013 - Present
iQor June 2004 - October 2012
Berlin Wheeler, Inc March 2004 - April 2009
Risk Management Alternatives June 2002 - January 2004
Sprint Nextel January 2001 - June 2002
Sallie Mae September 1995 - January 2001
Skills
Call Center, Workforce Management, Call Center Development, Contact Centers, Contact Center..., Customer Experience, Telemarketing, Customer Satisfaction, Team Management, Coaching, Management, Training, Leadership, Team Leadership, Mentoring, Customer Service, Human Resources, Call Centers
Education
Baker University 2015 — 2016
Bachelor’s Degree, Business Administration and Management, General
Baker University 2012 — 2015
Associate's Degree, Business, 4.0 GPA
OGI Hotels August 2014 - Present
Law Office of Jesus Soleto July 2014 - August 2014
Penncro Associates, Inc. February 2014 - May 2014
Quantum Business Services August 2012 - February 2013
Ticketmaster June 2011 - April 2012
Caine & Weiner January 2007 - February 2011
Staffing Now Inc October 2006 - December 2006
CORS Inc August 2005 - May 2006
Risk Management Alternatives June 2004 - February 2005
Skills
Credit, Accounts Receivable, Skip Tracing, Credit Risk, Financial Analysis, Accounting, Finance, Invoicing, Forecasting, Insurance, Call Center, Process Improvement, Budgets, Microsoft Excel, Student Loans, Customer Service, Loss Mitigation, Chargebacks, Call Centers, Credit Cards, Account Reconciliation, Training, Sales, Auditing, Management
Education
American InterContinental University 2010 — 2013
Bachelor's degree, Business Administration
CCAA University 2007 — 2013
Certification, Senior Certified Collections Professional
American InterContinental University 2009 — 2010
Associate's degree, Business Administration, Management and Operations
Goodwill Easter Seals Miami Valley May 2012 - July 2012
Risk Management Alternatives September 1998 - December 2002
Risk Management Alternatives September 1997 - September 1998
Med Systems Management May 1986 - September 1997
Skills
Outlook, Access, Software Documentation, Testing, Lotus Notes, SharePoint, Process Improvement, Help Desk Support, Training, Adobe Acrobat, Data Analysis, Visual Basic, Technical Support, Team Leadership, XP
Education
Sinclair Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Computer Networking
Ohio University August 2013 - Present
Health Recovery Services May 2013 - Present
Ohio University August 2012 - Present
Center for Higher Education August 2012 - May 2013
Rural Women's Recovery Program August 2011 - October 2012
LAUNCH, Inc November 2005 - April 2009
Risk Management Alternatives September 2004 - November 2005
Trilegiant Corporation May 2003 - September 2004
Ohio Jury Management Association April 2002 - October 2003
Natural Learning Montessori Academy March 2001 - February 2002
Skills
Clinical Mental Health..., Rehabilitation..., Drug and Alcohol..., Treatment Planning, Grant Writing, Grant Reporting, Program Development, Motivational Speaking, Advocacy, Public Relations, Public Speaking, Nonprofits, Training, Workshop Facilitation, Career Counseling, Mental Health Counseling, Community Outreach, Community Development, Resume Writing, Mental Health, Leadership Development, Career Development, Event Planning, Program Evaluation, Volunteer Management, Social Services, Grants, Teaching
Education
Ohio University 2012 — 2015
Ph.D., Counseling and Higher Education
Ohio University 2010 — 2012
Master of Education (M.Ed.), Cllinical Mental Health Counseling and Rehabilitation
The Ohio State University
Bachelor of Arts (B.A.), Psychology and Communication
Blue Cross Blue Shield of Kansas City March 2011 - Present
Risk Management Alternatives December 2002 - January 2006
Skills
Health Insurance, Insurance, Claim, HIPAA, Employee Benefits, Software Documentation, Access, Outlook, Process Improvement, Visio, Accounts Payable, Customer Service, Microsoft Excel, Call Center, Data Analysis, Analysis, Accounting, Microsoft Office, Microsoft Word, Auditing
Education
Anthem College-Phoenix 2004 — 2006
Associates, Medical Billing and Coding
Telrite Corporation July 2007 - Present
Pediatric Services of America January 2006 - July 2007
Risk Management Alternatives April 1998 - November 2005
Skills
General Ledger, Account Reconciliation, Fixed Assets, Accounting, Auditing, Payroll, Accruals, Accounts Receivable, Journal Entries, PeopleSoft, QuickBooks, Process Improvement, Cash Flow, Financial Analysis, Forecasting, Tax Preparation, Budgets, SAP, Analysis, Income Statement
Education
North Carolina Agricultural and Technical State University 1991 — 1996
Accounting, Accounting
NCO Group July 2010 - Present
Nations Recovery Center, Inc. May 2010 - July 2010
Axiant, LLC January 2005 - December 2009
Brookstone Company December 2003 - September 2004
Risk Management Alternatives January 2002 - December 2002
Education
Strayer University 2009 — 2013
Bachelor of Science, International Business
Conifer Health Solutions September 2014 - Present
Conifer Health Solutions February 2014 - Present
HFMA October 2013 - Present
Notary Public December 2012 - Present
Conifer Health Solutions May 2009 - Present
Argyle Solutions September 2007 - March 2009
Risk Management Alternatives September 2000 - November 2006
Skills
Call Center, HIPAA, Revenue Cycle, Healthcare, Insurance, Revenue Cycle Management, Data Entry, Hospitals, Medicare, Medicaid, Medical Billing, Healthcare Management, Coaching, Healthcare Industry, Medical Terminology, Employee Engagement, BPO, Strategic Planning, Healthcare Information..., Team Building, Healthcare Consulting, Performance Management, Business Process..., Recruiting, Forecasting, Process Improvement, Health Insurance, Leadership Development, SharePoint, Talent Acquisition, Hiring, Onboarding, Accounts Receivable, Employee Training, Managed Care, Medical Records, Outsourcing, Meditech, Call Centers, Leadership, Software Documentation
Education
Collin County Community College 2011 — 2013
Business Management
CitruSolution April 2009 - Present
GC Services February 2000 - March 2005
Risk Management Alternatives February 1995 - February 2000
Skills
High Integrity, Personable, Dependable, Residential Homes, Sales, Customer Service, Insurance, Strategic Planning, New Business Development, Account Management, Small Business, Team Building, Contract Negotiation, Sales Management, Negotiation, Coaching, Public Speaking, Start-ups, Marketing, Budgets, Online Advertising, Marketing Strategy, Social Media Marketing, Customer Satisfaction, Business Strategy, Carpet, Retail, Entrepreneurship, B2B, Customer Retention, Direct Sales, Business Planning, Integrity, Carpet Cleaning, CRM, Sales Process, Leadership Development, Advertising, Management, Networking, Selling, Upholstery
Education
Mercer University 1991 — 1993
Montville township high school 1986 — 1990
HIGH SCHOOL, All major classes
Lockton Affinity August 2015 - Present
Bukaty Companies June 2013 - August 2015
McKesson Specialty Health March 2010 - June 2013
AccessMED March 2010 - August 2011
Prescription Solutions September 2005 - November 2009
Risk Management Alternatives October 1998 - August 2005
Skills
Customer Service, Training, Process Improvement, Leadership, Performance Management, Management, Quality Assurance, Recruiting, Change Management, Project Management, Call Centers, Sales, Inventory Management, Hiring, Process Scheduler, Healthcare Reimbursement, Healthcare Industry, Employee Training, Coaching, Process Engineering, Associate Development, Customer Experience, Program Management, Integration, Team Building, Team Leadership, Operations Management
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services, 4.0
DeVry University 2000 — 2003
Bachelor of Science, Telecommunications
American Express September 2011 - Present
American Express November 2009 - February 2011
American Express July 2007 - November 2009
Charles Schwab 2003 - 2007
Office Depot 2001 - 2003
Risk Management Alternatives 1999 - 2001
Skills
Process Improvement, Ariba, Vendor Management, Strategic Sourcing, Procurement, Sourcing, Management, Concur, PowerPoint, SDLC, Time Management, Change Management, Access, Analysis, Leadership, Teamwork, Payroll, Microsoft Excel, Data Analysis, Sales, Accounting, Business Analysis, Cross-functional Team..., Program Management
Education
University of Phoenix
Information Technology
Zicklin School of Business at Baruch College August 2009 - June 2012
Excursionist March 2012 - May 2012
The Maritime Hotel October 2008 - August 2009
Renaissance Greenway Plaza Hotel October 2005 - August 2008
Marriott Westloop Hotel May 2002 - August 2005
Risk Management Alternatives November 2000 - February 2002
Skills
Customer Service, Auditing, Coaching, Statistics, Front Office, Marketing, Management, Social Media Marketing, Marketing Strategy, Market Research, Consumer Behaviour, Direct Marketing, Retail Marketing, Microsoft Excel, Microsoft Powerpoint, Microsoft Office, Brand Management, Integrated Marketing..., Strategy, Advertising, Leadership, Analytics, Competitive Analysis, PowerPoint, Facebook
Education
City University of New York-Baruch College - Zicklin School of Business 2009 — 2012
Graduate, MBA concentration in Marketing
University of Asia and the Pacific 1996 — 2000
Bachelor of Arts, Business Management
Xavier High School
Wells Fargo Home Mortgage May 2009 - Present
Aerotek October 2008 - May 2009
LTD Financial Services June 2008 - October 2008
G C Services October 2004 - April 2008
Risk Management Alternatives November 2003 - October 2004
Foreclosure Alternatives May 2002 - May 2003
Superior Bank May 2000 - May 2003
Homeside Lending May 1996 - May 2000
US Army May 1992 - May 1996
Skills
Loans, Collections, Mortgage Lending, Management, Customer Service, Banking, Risk Management, Financial Analysis, Credit Analysis, Portfolio Management, Finance, Financial Services, Retail Banking, Financial Risk, Microsoft Word, Microsoft Office, Credit Risk, Call Centers, Accounting, Credit Cards, Data Entry, Consumer Lending, Mortgage Banking, Analysis, Negotiation, Cash Management, Outlook, Teamwork, Accounts Receivable, Relationship Management, Residential Mortgages, Access, Leadership, Cross Selling, Sales, Strategy, Payments, Loss Mitigation, FHA, Payroll, VA Loans, Budgets, Human Resources, Accounts Payable
Education
Virginia College-Birmingham 2006 — 2008
Associate of Applied Science, Human Resources Management/Personnel Administration, General
Academy of Medical & Health Science 1992 — 1993
Certificate of Completion, Alternative and Complementary Medical Support Services
Penns Valley High School 1989 — 1992
Diploma, Business Administration and Management, General
DM Financial INC April 2013 - Present
NCO Financial Systems November 2006 - December 2012
NCO Financial Systems January 2004 - November 2006
Risk Management Alternatives November 2002 - January 2004
Skills
Team Building, Negotiation, Public Speaking, Customer Relations, Call Center, Training & Development, Sales Operations, Sales Management, Closing Skills, Managerial Experience, Inventory Management, Collections Management, Debt Collection, Debt Management, Debt Recovery, Team Leadership, Leadership Development, Organizational..., Multitasker, Presenter, Group Presentations, Sales Presentations, Presentation Development, Compliance, Client Retention, Client Relationship..., Client Engagement, Business Meetings, Meeting Deadlines, Recruitment/Retention, Call Center Development, CRM, Customer Service, Customer Retention, Call Centers, Forecasting, Employee Training, Leadership, Operations Management, Management, Training, Business Strategy, Executive Management, Customer Experience, Budgets, Credit Cards, P&L Management, Vendor Management, Outsourcing, Credit
Education
Landmark Education 2012 — 2012
Level 1, Landmark Forum and Seminar Series, Graduate of the Landmark Fourm
Don Mills 1990 — 1994
High School, Music
CBCInnovis December 2013 - Present
CBCInnovis September 2011 - December 2013
CBCInnovis May 2008 - September 2011
Checksmart Financial Company September 2003 - April 2008
Risk Management Alternatives January 2003 - September 2003
Skills
Customer Acquisition, Account Management, Credit, Leadership, Selling, Banking, Training, Mortgage Lending, Customer Service, Risk Management, Sales, Financial Services, Mortgage Banking, B2B, Coaching, Loans, Customer Retention, Cold Calling, Management, Sales Management, Time Management, Call Centers, Sales Process, Salesforce.com, Team Building
Education
Bowling Green State University
Columbus State Community College
Business Management
Triway High School
Wooster High School
Franklin University July 2015 - Present
Central Ohio Technical College and Ohio State University July 2011 - July 2015
Ohio State University September 2007 - June 2011
IQOR February 2002 - September 2007
Risk Management Alternatives March 1997 - February 2001
Skills
Crystal Reports, SQL, XML, Microsoft SQL Server, Visual Basic, .NET, Business Objects, Business Analysis, Process Analysis, Datatel, Business Intelligence, HTML, Web Development, Project Management, Databases, Software Project..., SDLC, ASP, Visual Studio, ASP.NET, VB.NET, Visio, Access, Database Design, Software Documentation, Software Development, Requirements Analysis, Programming, Process Improvement
Education
The Ohio State University 1993 — 1998
Associate, Engineering/Computer Science, 3.9
Central Ohio Technical College 1997 — 1997
Programming coursework, 4.0
ADP August 2014 - Present
ADP July 2011 - August 2014
ADP January 2008 - July 2011
ADP August 2006 - January 2008
ADP March 2005 - August 2006
Risk Management Alternatives April 2000 - March 2005
HealthPrime August 1999 - April 2000
Spherion Staffing September 1997 - August 1999
The Sports Authority December 1994 - September 1997
AT&T April 1991 - July 1995
Skills
ADP Payroll, E-Time, ADP, Payroll, Payroll Processing, ReportSmith, Pay, HRIS, Benefits, Customer Service, Payroll Taxes, Testing, Human Resources, Time, Time Management, Employee Relations, ADP Payforce, Software Implementation, Call Center, ADP E-Time, Coaching, Outsourcing, International..., Employee Benefits, Analysis, Training, Shared Services, Employee Training, PeopleSoft, HR Consulting, Troubleshooting, Business Analysis, HR Software, Enterprise Software, Recruiting, CRM, Business Process, HR Policies, Consulting, Requirements Gathering, System Administration, Onboarding, Leadership, HRO, Management, Benefits Administration, Time & Attendance, ADP ReportSmith, Account Reconciliation, Kronos
Education
Shorter College 2001 — 2006
Business Administration
se² April 2015 - Present
se² December 2013 - April 2015
NCO Financial Systems, An EGS corporation January 2004 - December 2013
Risk Management Alternatives January 2000 - July 2004
National Revenue Corporation January 1996 - January 2000
Skills
New Business Development, Customer Relations, Strategic Planning, Change Management, Operations Management, Process Improvement, Forecasting, Performance Management, Portfolio Management, Vendor Relations, Problem Solving, Analysis, Business Strategy, Analytics, Banking, Credit, Credit Cards, Telecommunications, Vendor Management, Call Centers, Customer Service, Insurance, Data Analysis, Executive Management
Education
Fort Hays State University 2014 — 2020
Business Administration and Management
Sheridan high
The Ohio State University
TCF Equipment Finance September 2014 - Present
TCF Equipment Finance 2009 - September 2014
Cavalry Portfolio Services July 2004 - February 2009
Risk Management Alternatives 2001 - 2004
Skills
Financial Analysis, Account Management, Process Improvement, Credit, Finance, Negotiation, Risk Management, Team Building, Vendor Management, Customer Service, Banking, Commercial Lending, Financial Services, Accounts Receivable, Financial Modeling, Loans, Team Leadership, Call Center, Credit Risk, Portfolio Management, Management, Leadership, Credit Cards, Analysis, Insurance, Underwriting, Forecasting
Education
Saint Cloud State University - G.R. Herberger College of Business 1989 — 1995
Bachelor of Arts (B.A.), Chemistry
Expert Global Solutions September 2004 - Present
Risk Management Alternatives 2001 - September 2004
Equifax February 1996 - 2001
Wausau Insurance October 1994 - February 1996
deBoer Transportation May 1992 - October 1994
Skills
C++, Java, PICK/Universe, Integration, Unix, Analysis, Testing, Programming, Program Management, Databases, Software Development, Troubleshooting, Business Analysis, Project Management, Software Documentation, System Administration
Education
University of Phoenix 2002 — 2004
Master of Science (MS), Computer Information Systems
University of Wisconsin - Stevens Point 1985 — 1992
Bachelor, Computer Information Systems
Currenly on Contract June 2013 - Present
Intelliverse July 2012 - November 2012
Manheim June 2011 - June 2012
Dekalb Coounty board of Education September 2005 - May 2011
Risk Management Alternatives August 2002 - May 2004
Northside Realty June 1985 - August 1995
Skills
Accounts Payable, Accounts Payable..., Accounts Receviable..., Benifits Administrator, Payroll Services, Auditing, Bank Reconciliation, Financial Statements, Accounting, Account Reconciliation, Accounts Receivable, Journal Entries, Invoicing, General Ledger, Payroll, Budgets, Data Entry, Cash Management, Bookkeeping
Education
Strayer University (VA) 2009 — 2011
Master of Business Administration (MBA), Accounting and Business/Management, 3.7
Oglethorpe University 2006 — 2009
Bachelor of Business Administration (B.B.A.), Accounting, 3.3
Gamers Xperience April 2012 - Present
Manheim November 2012 - Present
Skylight Financial a NetSpend company July 2007 - March 2012
Skylight Financial December 2005 - July 2007
Risk Management Alternatives January 2005 - December 2005
PRC, LLC July 1998 - November 2004
Skills
Training, Recruiting, Call Center, Payroll, Call Centers, Hiring, Management, Microsoft Office, Data Management, Team Building, Coaching, Policy, Employee Benefits, Compliance, Team Leadership, Human Resources, Data Analysis, Leadership, Program Management, Customer Service, Social Media, Social Media Marketing
Education
Miami Dade College
Associates of science, Chemistry
McKing Consulting June 2006 - April 2011
Risk Management Alternatives September 2002 - September 2005
ProBusiness May 2001 - May 2002
DATAFORCE SYSTEMS, INC July 2000 - March 2001
Ceridian Employer Services May 1996 - April 2000
Skills
Software Documentation, Troubleshooting, Microsoft SQL Server, Unix, Access, Quality Assurance, Technical Support, Help Desk Support, Project Management, Software Installation, Visio
Education
Indiana State University
B.S., Applied Computer Technology
CIGNA Healthcare May 2009 - Present
Allscripts Misys Healthcare August 2003 - May 2009
Misys Healthcare Systems April 2008 - October 2008
Risk Management Alternatives May 2002 - August 2003
Skills
Healthcare Information..., Troubleshooting, Cross-functional Team..., EHR, HIPAA, Management, Process Improvement, Project Management, SDLC, Software Documentation, Strategic Planning, Testing, Training
Education
University of Pheonix 2007 — 2009
Bachelor, Management
University of Phoenix 2006 — 2009
Bachelors of Science in Management, Management
University of Pheonix 2006 — 2007
Certificate, Project Management
MRS BRO LLC 2007 - 2013
Risk Management Alternatives June 2001 - December 2006
Skills
Spanish-speaking, Translation, Debt Settlement, Sales, Legal Issues
Education
Camden County College 1998 — 2000
Associate of Arts (A.A.), Business Administration and Management, General
Blue Cross Blue Shield of Minnesota June 2012 - Present
Blue Cross Blue Shield of Minnesota January 2010 - June 2012
Blue Cross Blue Shield of Minnesota September 2008 - January 2010
Blue Cross Blue Shield of Minnesota September 2007 - September 2008
Blue Cross Blue Shield of Minnesota October 2005 - August 2007
Blue Cross Blue Shield of Minnesota November 2004 - October 2005
Blue Cross Blue Shield of Minnesota April 2004 - November 2004
Blue Cross Blue Shield of Minnesota April 2002 - April 2004
Luther Nissan/Kia April 1997 - April 2002
Risk Management Alternatives 1996 - 1998
Skills
HIPAA, Visio, Business Analysis, EDI, Requirements Gathering, Data Analysis, Business Requirements, Process Improvement, Health Insurance, Claim, Testing, SDLC, X12, Requirements Analysis, Vendor Management, User Acceptance Testing, Customer Service, Documentation, Analysis, Leadership, Healthcare, Microsoft Office, Business Process..., Business Process, Business Process Mapping, Healthcare Industry, Microsoft Word, Microsoft Excel, Problem Solving, PowerPoint, Research, Lotus Notes, Mentoring, Retail, AppWatch, Edifecs, Call Center, Coaching, AUC, Customer Satisfaction, Business Process Design, Rational, Mainframe, Internet Explorer, Mozilla, SoapUI, UltraEdit, ClearQuest, Software Documentation, Medicare
Education
North Dakota State University 1993 — 1994
N/A, Business
Apple Valley High School
Lockheed Martin December 2007 - Present
L3 Communications December 2006 - November 2007
Invitrogen July 2005 - August 2006
Risk Management Alternatives September 2003 - June 2005
Coca-Cola Enterprises July 1996 - March 2003
Education
American University 1980 — 1985
BA, International Relations
International School Beverweerd 1977 — 1980
IB
KCResource May 2013 - Present
Kansas City Curl Girls March 2013 - January 2015
GEHA February 2014 - May 2014
GEHA July 2013 - December 2013
BCBS of Kansas City April 2009 - April 2013
AFSCME LOCAL 500 October 2008 - April 2009
Wells Fargo Auto Finance May 2003 - January 2008
Risk Management Alternatives August 2000 - May 2003
Skills
Customer Experience, Outlook, Social Networking Sites, Customer Service, Claim Investigation, Medical Terminology, HIPAA, PPO, HMO, Coordination of Benefits, Adjustments, Dental Insurance, Web Support, Password Resets, Communication Skills, Membership Systems, Human Resources, Health Insurance, Providers, Collections, Networking, Fax, Conflict Resolution, Copying, Grievances, social media, Leadership, Risk Management, Email Clients, First Call, StrengthsFinder, Connecting People, Adobe Acrobat, Lotus Notes, Employee Grievance, Medical Coding, ICD-10, ICD-9, Adjudication, Facebook, Twitter, Instagram, Pinterest, Google+, Hootsuite, Employee Benefits, Time Management, Administrative..., 10 Key
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
Masters of Business Administration, Human Resources, B
DeVry University 2000 — 2003
Bachelor's degree, Telecommunications Management
Hootsuite University 2013 — 2013
Hootsuite Certificate, Social Media, A
Central High 1994 — 1998
Diploma, Computers, B
GE Capital International - Working Capital Solutions February 2014 - Present
GE Capital International - Working Capital Solutions August 2012 - January 2014
Enhanced Recovery Company, LLC April 2010 - January 2012
Enhanced Recovery Company, LLC January 2007 - April 2010
Randstad 2005 - 2007
Risk Management Alternatives 2001 - 2005
United States Marine Corps 1986 - 1994
Skills
Leadership, Process Improvement, Vendor Management, Management, Operations Management, Team Building, Team Leadership, Strategy, Analysis, Financial Analysis, Business Process..., Analytics, Project Management, Banking, Executive Management, Business Analysis, Change Management, Business Strategy, Strategic Planning, Leadership Development, Business Development, Forecasting, Risk Management, Finance, New Business Development, Security, Customer Retention, Contract Negotiation, Portfolio Management, Inventory Management, Budgets, Training, Call Centers, Credit, Coaching, Outsourcing
Education
University of Phoenix 2003 — 2005
Bachelor of Science, Business Management
U.S. Bank 2011 — Present
NCO Financial Systems 2009 — 2010
Wells Fargo 2008 — 2009
LTS Management 2005 — 2008
Risk Management Alternatives 2001 — 2004
Office of Attorney General 1999 — 2000
Skills
Risk Management, Operations Management, Project Management, Data Analysis, Directing, Credit Risk, Business Development, Policy Analysis, Analytics, SAS programming, Microsoft SQL Server, Toad, Litigation, Legal Research, Legal Writing, Legal Documents, Negotiation, Strategic Planning, Problem Solving, Government, Public Speaking, Political Campaigns, American History, Collections, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Visio
Education
University of Kansas School of Law 1998 — 2001
Juris Doctor, Law
Oklahoma Christian University 1995 — 1998
B.S., Political Science/History
Wichita State University 1994 — 1995
Pre-Law Studies
Selene Finance LP August 2014 — Present
Selene Finance LP July 2012 — Present
JPMorgan Chase August 2010 — March 2011
Litton Loan Servicing April 2007 — July 2010
Risk Management Alternatives May 2001 — April 2007
Skills
Mortgage Lending, Loans, Financial Analysis, Credit, Portfolio Management, Mortgage Banking, Residential Mortgages, Banking, Credit Analysis, Refinance, FHA
Education
University of Houston-Downtown 2014 — 2016
Master of Business Administration (M.B.A.), Finance, General
University of Houston 2009 — 2012
Bachelor's Degree, BBA (Concentration in Management)
University of Houston 1998 — 2000
Business Administration, General Studies
Travelport January 2014 - Present
Cbeyond November 2011 - December 2013
Equifax October 2008 - November 2011
First American Corporation May 2006 - October 2008
S1 2004 - 2006
Risk Management Alternatives April 2003 - January 2004
Ga. Department of Human Resources 2003 - 2004
Cobb County School District December 2001 - April 2003
DigitalMojo / Three Pillars / TruSecure February 2001 - December 2001
Bay Data Consultants 1997 - 2001
Skills
CISSP, Information Security, Technology Architecture, PCI DSS, Auditing, Risk Management, Security, GRC, Archer Certified..., Compliance, Information Security..., Team Leadership, Sarbanes-Oxley Act, Disaster Recovery, Privacy Law, CISM, Governance, Security Awareness, Data Center, Computer Security, CISA, Information Security..., Program Management, HIPAA, IT Audit, Enterprise Risk..., Business Continuity..., GLBA, Identity Management, Payment Industry, Vulnerability Management, ISO 27001, Risk Assessment, Data Security, Penetration Testing, Strategy, IT Management, Vulnerability Assessment, Security Audits, Business Continuity, SAS70, Networking, Enterprise Software, IT Strategy, Application Security, Information Technology, Enterprise Architecture, Network Security, Computer Forensics, Security Architecture...
Education
Georgia Institute of Technology 1986 — 1990
Pebblebrook High 1982 — 1986
Diploma
Citi January 2015 - Present
Citi November 2013 - January 2015
Citi October 2009 - October 2013
Citi June 2007 - October 2009
The Coca-Cola Company May 2006 - June 2007
Earthlink Inc. October 2004 - April 2006
RISK MANAGEMENT ALTERNATIVES May 2001 - December 2003
IBM May 1998 - August 1998
Skills
Strategic Sourcing, Management, Outsourcing, Vendor Management, Procurement, Process Improvement, Purchasing, Contract Management, Risk Management, Business Planning, Strategy, Analysis, Budgets, Sourcing, Supply Chain, Team Leadership, Business Process..., Negotiation, Strategic Planning, Contract Negotiation, Cross-functional Team..., Change Management, Six Sigma, Finance
Education
Howard University 1996 — 1999
Master of Business Administration (MBA)
Automobile Club of Southern California November 2004 - Present
Macy's West March 2004 - October 2004
Risk Management Alternatives September 2001 - December 2003
Education
los angeles valley college 2000 — 2001
California State University-Los Angeles 1997 — 2001
Pasadena City College 1997 — 2001
John marshall fundemental 1993 — 1997
Assurant August 2015 - Present
Verizon Business December 2012 - June 2015
Verizon Business November 2007 - December 2012
Verizon Business October 2005 - November 2007
Risk Management Alternatives October 2002 - September 2005
Sear’s Credit Atlanta ROCC August 2000 - October 2002
Skills
Project Planning, Project Management, Project Coordination, Business Process..., Root Cause Problem..., Process Improvement, Collaborative Problem..., Project Delivery, Security Operations, Firewalls, Managed Services, Security, Network Security, ITIL, Telecommunications, Information Security, Vulnerability Management, Network Design, Cloud Computing, Cisco Technologies, CISSP, VPN, Data Center, Disaster Recovery, Network Architecture, Microsoft Office, Customer Service
Education
DeVry University 2004 — 2006
BA, Science/Technical Management
DeVry University-Georgia 2000 — 2002
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
Volt Services Group 2006 - Present
Risk Management Alternatives May 2003 - September 2005
D & G Packaging January 1995 - April 2003
Hamilton Park Executive Conference Center July 1988 - January 1991
Education
University of Minnesota-Morris 1975 — 1980
BA, Philosphy, Speech
Alfredos pizza and pasta March 2015 - Present
Freshlime Inc January 2014 - Present
7-Eleven November 2012 - Present
Jiya Home Health October 2007 - August 2014
papa johns pizza December 2010 - July 2012
AMC Mortgage Services May 2005 - October 2007
Citi Residential Lending 2005 - 2007
Risk Management Alternatives February 2004 - April 2005
camco June 2003 - January 2004
I.T.Kids May 2000 - March 2002
Skills
Team Building, Customer Service, Microsoft SQL Server, Management, Sales, Microsoft Office, Strategic Planning, Budgets, Team Leadership, Microsoft Excel, Project Management, Leadership, Customer Satisfaction, Marketing, Retail, Microsoft Word, Coaching, Operations Management, Inventory Management, Process Improvement, Sales Management, Training, Negotiation, Time Management, Requirements Analysis, Business Strategy, Teamwork, Business Analysis, Vendor Management, Access, Quality Assurance
Education
Sardar Patel University 1998 — 2002
Bechlors
M. B. Patel Science Collage 1997 — 2001
Bechlors
Latitude Software August 2012 - December 2013
The Law Offices of Ross Gelfand June 2008 - August 2012
Academy Collection Services 2008 - 2008
TSYS August 2006 - November 2007
TSYS Debt Management 2006 - 2007
Risk Management Alternatives, Inc. / NCO Group, Inc. 1999 - 2005
Risk Management Alternatives 1999 - 2005
RMA 1999 - 2005
Nationwide Credit 1994 - 1996
Master Collectors 1988 - 1994
Skills
Account Management, Accounts Receivable, Analysis, Banking, Budgets, Business Analysis, Call Center, Call Centers, Collections, Credit, Credit Cards, Customer Service, Executive Management, Financial Analysis, Financial Services, Forecasting, Leadership, Insurance, Management, Negotiation, Operations Management, Outsourcing, Performance Management, Portfolio Management, Process Improvement, Project Management, Recruiting, Risk Management, Strategic Planning, Strategy, Team Building, Team Leadership, Training
Education
De Paul University 1976 — 1978
MS Accountancy, Accounting and Finance
Loyola University of Chicago 1969 — 1973
BS Psychology
Quigley South 1965 — 1969
IMS Electronics Recycling May 2014 - Present
AFG Strategic Planning Group 2008 - Present
Greater Lithonia Chamber of Commerce 2007 - 2011
Edward Jones Investments January 2005 - December 2007
Risk Management Alternatives 2000 - 2005
RMA 2000 - 2004
Draper and Associates May 1997 - April 2000
Metropolitan Atlanta Olympic Games Authority (MAOGA) 1991 - 1997
Skills
Investments, Portfolio Management, Risk Management, Business Development, Mutual Funds, Strategic Financial..., Call Centers, Management, Project Planning, Cross-functional Team..., Project Management, Microsoft Office, Investment Strategies, Strategic Planning, Customer Satisfaction, Sales, Public Speaking, Retirement Planning, Finance, Customer Service, Time Management, New Business Development, Small Business, Series 7, Insurance, Financial Services
Education
Keller Graduate School of Management of DeVry University 1994 — 1997
MBA, Finance
Keller Graduate School of Management of DeVry University 1994 — 1997
MSM, Political Science
University of Tennessee-Knoxville 1975 — 1980
BA, Political Science
Reliance Trust Company June 2006 - Present
Risk Management Alternatives June 2003 - February 2006
Skills
Customer Service, Banking, Microsoft Office, Qualified Retirement..., Problem Solving, Problem Management, Salesforce.com, Multi Tasking, Self-motivated Team..., Retirement, Client Liaison, Defined Contribution, Defined Benefit, Account Management, Pensions, Mutual Funds, CRM, Wealth Management, Finance, Investments
Education
Keller Graduate School of Management of DeVry University 2003 — 2005
MBA
Georgia State University - J. Mack Robinson College of Business 1997 — 2002
Bachelors of Business Administration, Management
Enhanced Recovery Company August 2010 - April 2013
Northland Group January 2007 - August 2010
TSYS Debt Management January 2005 - February 2007
OSI Collections March 2003 - February 2005
Risk Management Alternatives 2000 - 2003
Skills
Credit Risk, Executive Management, Call Centers, Budgets, Strategic Planning, Portfolio Management, Finance, Financial Analysis, Financial Services, Call Center, Project Management, Customer Experience, Process Improvement, Credit, Analysis, Skip Tracing, Vendor Management, Loans, Operations Management, Risk Management, Customer Service, Business Analysis, Training, Account Management, Sales, Credit Cards, Accounts Receivable, Negotiation, Outsourcing, Management, Microsoft Office, Team Building, Recruiting, Banking, Microsoft Excel, Mortgage Lending, Loss Mitigation, Credit Analysis, Team Leadership, Customer Satisfaction, Analytics, Leadership, Microsoft Word, Change Management
Education
University of Cincinnati 1994 — 1999
Home Depot February 2013 - Present
THD At-Home Services, Inc February 2006 - February 2013
NCO Financial Systems September 2005 - February 2006
Risk Management Alternatives August 2000 - September 2005
Lenscrafters April 1998 - October 2000
National Revenue Corporation October 1998 - August 2000
Target 1995 - 1996
Skills
Group Policy, Scripting, Active Directory, SQL, Telecommunications, DNS, Troubleshooting, DHCP, VMware, Disaster Recovery, Virtualization, System Administration, Vendor Management, XP, IIS, Software Documentation, Call Center, Citrix, Windows, Windows Server, Netscaler, Firepass, Altiris Deployment..., Technical Support, Servers, Networking, Windows XP, Call Centers
Education
Ohio University 1991 — 1996
Associate of Arts and Sciences (AAS), law enforcement
Yellow Creek Investment Partners CFOLMS Intellibound, Inc.2006 - 2007
Risk Management Alternatives 1999 - 2006
Education
University of North Carolina at Chapel Hill 1978 — 1982
Bailout Bonding April 2010 - Present
Lexus of Maplewood June 2008 - May 2010
Forest Lake Chrysler Dodge Jeep Mitsubishi December 2006 - June 2008
Johnson Motors 2005 - 2006
Risk Management Alternatives 2001 - 2005
Education
Brown College 2004 — 2005
Business Management
State of Minnesota October 2012 - Present
Thomson West February 2003 - November 2012
Risk Management Alternatives 1994 - 2003
Skills
Process Improvement, Customer Service, Business Analysis, Project Management, Training, Team Building, Management, Strategic Planning, Access, Microsoft Office, Public Speaking, Requirements Analysis, Professional Services, Business Development, Troubleshooting, Business Intelligence
Education
Southwest Minnesota State University 1991 — 1994
Bachelor of Science (B.S.), Business Administration and Management, General
Northland Group October 2014 - Present
ARM - Accounts Receivable Management June 2014 - Present
ARM - Accounts Receivable Management November 2012 - May 2014
ARM - Accounts Receivable Management May 2008 - November 2012
Sallie Mae 2005 - 2008
Risk Management Alternatives 2002 - 2004
Alliance Data 1996 - January 2002
Skills
Banking, Call Center, Call Centers, Credit, Credit Cards, Customer Service, Credit Risk, Executive Management, Financial Services, Loans, Loss Mitigation, Management, Process Improvement, Risk Management, Time Management, Vendor Management, Team Building
Education
Rutgers University – Camden 1990 — 1995
BA, Theater Arts/English/Education
Sutter Health February 2013 - Present
Sutter Health May 2012 - February 2013
Sutter Health March 2007 - May 2012
City of Hayward - Revenue Department October 2006 - September 2007
Sprint September 2000 - November 2005
Sprint September 2002 - September 2003
Risk Management Alternatives 1994 - 2000
United States Air Force August 1981 - December 1989
Skills
Employee Relations, Human Resources, Performance Management, Leadership, Personnel Management, Management, Process Improvement, Benefits Administration, Healthcare, Healthcare Management, Applicant Tracking..., HRIS, Training, Onboarding, Employee Benefits
Education
The University of North Dakota 1990 — 1994
Bachelor, Business Administration - Management, Human Resources
CarMax March 2011 - Present
TeamBuilder Search April 2010 - January 2011
SOFTPRO North America (owned by SOFTPRO GmbH of Germany) 2005 - 2008
Primary Solutions 2004 - 2005
Risk Management Alternatives 2003 - 2003
eFunds (Deluxe) Corporation 1990 - 2002
Mie University & Hospital (Japan) 1988 - 1990
Deluxe (ChexSystems) 1983 - 1988
Skills
Business Development, Sales Management, Marketing Strategy, CRM, Team Building, Account Management, Cross-functional Team..., Digital Marketing
Education
Central Michigan University
B.S. in Business Administration, Marketing, Computer Science
ISRA Surface Vision September 2008 - Present
Internal Revenue Service January 1998 - September 2011
Risk Management Alternatives March 2002 - September 2005
Skills
Account Reconciliation, Journal Entries, QuickBooks, Fixed Assets, Accounts Payable, Accruals, Tax Preparation
Education
Keller Graduate School of Management 2007 — 2010
MBA/MHRM, Finance/Human Resources
Kennesaw State University 2001 — 2006
BBA, Accounting
Wells Fargo Bank January 2004 - Present
Wells Fargo Bank January 2004 - August 2005
Risk Management Alternatives May 1999 - December 2003
Risk Management Alternatives February 1998 - June 1999
Risk Management Alternatives January 1997 - February 1998
Afterthoughts 1994 - 1996
Education
Johnson County Community College
Business Administration
The University of Kansas
Business Administration
New Horizons CLC May 2008 - Present
Nazdar March 2007 - February 2008
Ferrellgas November 2006 - February 2008
Risk Management Alternatives July 2001 - February 2006
SkillPath Seminars June 1998 - June 2001
Skills
HTML, Sales, Employee Training, Program Management, Time Management, Management, Training, Visio, Microsoft Office, Outlook, Call Centers, Human Resources, Customer Service, Quality Assurance, Team Leadership, Team Building, Coaching, Strategic Planning, Leadership
Education
Avila University 1987 — 1991
BFA/BA, Theatre/Art
Winnetonka High School 1982 — 1986
Diploma
Texas Health Partners April 2013 - Present
CHRISTUS Health August 2012 - February 2013
DaVita RX April 2009 - August 2012
DaVita RX February 2007 - April 2009
Argyle Solutions February 2006 - February 2007
NCO Financial Systems October 2005 - February 2006
Risk Management Alternatives August 2003 - October 2005
Collection Company of America May 2002 - February 2003
Skills
Process Improvement, Operations Management, Team Building, Customer Service, Healthcare, Call Center, Access, Coaching, Microsoft Excel, Strategic Planning, Data Analysis, Medical Billing, Cross-functional Team..., HIPAA, Accounts Receivable, Employee Relations, Managed Care, Leadership, Microsoft Office, Forecasting, Inventory Management, Medicare, Software Documentation, Call Centers, Healthcare Management, Project Management, Time Management, Analysis, Medicaid, Training, Management, Healthcare Information...
Education
Ashford University 2008 — 2010
Business Administration, Healthcare
Anderson High School 1974 — 1978
Diploma, General Office Occupations and Clerical Services
Molycorp, Inc. September 2014 - Present
Las Vegas Clark County Urban League October 2006 - March 2014
Risk Management Alternatives January 2000 - September 2005
Risk Managment Alternatives 2000 - 2005
RMA 1999 - 2005
Skills
Coaching, Leadership Development, Organizational..., Team Building, Human Resources, Performance Management, Strategic Planning, Training, Interviews, Onboarding, Employee Benefits, Employee Training, HRIS, Benefits Administration, Payroll, Call Centers, Process Improvement, Employee Relations, Talent Management, Recruiting, Leadership
Education
North Carolina Agricultural and Technical State University 1974 — 1975
Masters, Education
Langston University 1964 — 1968
Bachelors, Education
State Collection Service, Inc. 2011 - Present
Arrow Financial Services January 2007 - October 2011
Sallie Mae 2006 - 2011
RMA 1993 - 2007
Risk Management Alternatives 1993 - 2006
Computer Sciences Corporation 1993 - 2000
Skills
Ontario Systems FACS, SQL, Visual Basic, Unix Shell Scripting, MUMPS, Cache, Access, Excel, Word, VBA, Aspect, Procomm Plus, Tidal, Basic, Fortran, Forklift Operator, Microsoft Excel, Unix, Microsoft Word, Business Intelligence, Judo, Shotokan Karate, Call Centers, Tidal Power, Project Management, Business Analysis, Software Documentation, Process Improvement
Education
Skyline College 1986 — 1988
Computer Science
Sacred Heart CATHEDERL 1982 — 1986
Sacred Heart Cathedral Preparatory 1982 — 1986
Commercial Building Maintenance August 2011 - Present
Golf USA of Johns Creek May 2005 - September 2011
Showcase,LLC May 2005 - July 2011
Golf USA of Fleming Island May 2005 - July 2011
Bombardier Capital December 2000 - June 2006
Risk Management Alternatives 1997 - 1999
Whirlpool Financial 1993 - 1999
Whirlpool Financial National Bank 1993 - 1998
Skills
Sales, Credit, Financial Analysis, Sales Management, New Business Development, Process Improvement, Strategic Planning, Team Building, Customer Service, Loans, Portfolio Management, Negotiation, Budgets, Forecasting, Marketing, Banking, Executive Management, Finance, Insurance, Leadership, Management, Real Estate
Education
Providence College 1985 — 1988
BSBA, Business Administraton
State of Georgia, Department of Education August 2014 - Present
Entrepreneur March 2014 - Present
UCB, Inc. January 2013 - March 2014
Hunter Warfield December 2006 - October 2013
Columbia Ultimate September 2002 - November 2006
Risk Management Alternatives November 1997 - July 2002
Skills
Visual Basic, Microsoft CRM, Business Analysis, SQL Server, Customer Relations, Microsoft Office, Excel, PowerPoint, Credit, Process Improvement, SQL, Troubleshooting, Unix, Word, Customer Service, Process Engineering, Problem Solving, Team Building, Analysis, Visio, Accounts Receivable, Account Management, Programming, Outlook, Compliance, Software Development, Databases, Management, SDLC, Microsoft SQL Server, Microsoft Excel, Sales, Requirements Analysis, System Administration, Budgets, Software Documentation
Education
Hillsborough Community College 2011 — 2013
CIS, Computer Informations Systems
Georgia State University 2001 — 2002
Bus. Administration
DeVry Institute of Technology 1980 — 1983
B.S., Computer Information Systems
NCO Financial Systems August 1994 - March 2009
NCO Financial Sysems 1994 - 2009
Risk Management Alternatives 1993 - 2009
Equifax Risk Management 1993 - 2009
Equifax Risk Management 1993 - 2009
Education
Dekalb Community College 1993 — 1995
Business
Target Financial Services February 2010 - Present
Target Financial Services September 2005 - February 2010
Credigy July 2004 - September 2005
Risk Management Alternatives 1997 - 2003
RMA 1997 - 2003
Skills
Call Center, Customer Service, Training, Vendor Management, Process Improvement, Call Centers, Finance, Risk Management, Management, Project Management, Leadership, Analysis, Operations Management, Team Building, Forecasting, Team Leadership, Business Analysis, Strategic Planning, Executive Management, Banking, Budgets, CRM, Business Process..., Security Audits, Customer Satisfaction, Quality Auditing, Change Management
Education
Hamline University 1989 — 1992
M.A., Creative Writing
Mayville State University 1986 — 1987
ME, Library Science
North Dakota State University 1980 — 1984
B.A., English
Windham Professionals, Inc August 2014 - Present
Veldos, LLC January 2014 - Present
Veldos, LLC January 2014 - August 2014
iQor June 2005 - January 2014
Risk Management Alternatives 1998 - 2005
Discover Card March 1987 - March 1998
Discover Card 1987 - 1998
Skills
Process Improvement, Credit, Risk Management, Call Center, Six Sigma, Regulatory Affairs, Regulatory Requirements, Regulatory Submissions, Operations Management, Sales
Education
North Georgia College and State University
Paralegal Studies
IGT May 2014 - Present
GTECH October 2008 - May 2014
GTECH March 2006 - October 2008
GTECH January 2004 - February 2006
Risk Management Alternatives November 2002 - December 2003
Risk Management Alternatives October 2001 - November 2002
Qwest Communications November 1999 - July 2001
Qwest Communications January 1997 - November 1999
Qwest Communications September 1996 - December 1996
Skills
Technical Support, Incident Management, IT Management, Disaster Recovery, ITIL, Unix, IT Operations, Troubleshooting, Data Center, IT Service Management, Process Improvement, Networking
Education
Hewlett Packard Educational Services 2000 — 2000
HP-UX
San Antonio College 1996 — 1997
Management Information Systems
USC School of Medicine, Div. of Geriatrics October 2012 - June 2013
Gwinnett County Government February 2007 - January 2012
Risk Management Alternatives July 2001 - January 2006
Nationwide Credit, Inc. February 1997 - March 2001
Office Depot Regional Office April 1995 - February 1997
Skills
Benefits Administration, Human Resources, Team Building, Project Management, Report Writing, Analytical Skills, HRIS, PeopleSoft, ADP Payroll, Process Improvement, Employee Benefits, Deferred Compensation, Vendor Management, Talent Acquisition, Employee Relations, Payroll, Performance Management, Training, Onboarding, Workforce Planning, Applicant Tracking..., SAP, Policy
Education
Jackson State University 1982 — 1987
BS, Management and Marketing
NCO Financial Systems September 2005 - Present
Risk Management Alternatives April 2001 - September 2005
GE CAPITAL IT SOLUTIONS October 1997 - December 2000
Education
Grand Valley State University 1977 — 1981
Transworld Systems 2008 - Present
NCO Financial Systems 2006 - 2008
NCO Financial Systems 2005 - 2006
Risk Management Alternatives 2001 - 2005
Deluxe Corporation 1997 - 2001
National Revenue Corporation 1992 - 1997
National Revenue Corporation 1987 - 1992
Skills
Management, Call Centers, Call Center, Credit, Payment Card Processing, Quality Assurance, Analysis, Outsourcing, Vendor Management, Coaching, Customer Retention, Operations Management, Process Improvement, Strategic Planning, Team Building, Team Leadership
Education
The Ohio State University 1994 — 1997
Bachelors, Psychology, English
Advanced Restoration Services, Inc. January 2011 - Present
Oikologia, Inc. May 2010 - May 2011
Advanced Restoration Services, Inc. March 2010 - June 2010
Self Employed September 2009 - March 2010
Dominion Enterprises November 2008 - April 2009
Icelandic USA February 2006 - November 2008
Risk Management Alternatives 2000 - 2005
General Electric February 1983 - April 2000
Skills
Accounts Payable, Cost Accounting, Financial Analysis, Accounts Receivable, Account Reconciliation, Cash Flow, Accounting, General Ledger, Forecasting, Invoicing, Accruals, Analysis, Bank Reconciliation, Credit, Payroll, Process Improvement, Purchasing, QuickBooks, Training, Time Management, Sales
Education
Mercer University
incomplete, Business Administration
AGC Glass Company North America December 2009 - Present
Johnson & Garrison, LLC November 2006 - September 2009
Risk Management Alternatives 1999 - 2006
Avon 1997 - 1999
Avon 1996 - 1998
Education
Brenau University 1997 — 2003
MBA / BBA in Accounting, MBA w/concentration in Accounting
Clayton County Water Authority June 2000 - Present
Risk Management Alternatives June 1998 - May 2000
AFGD March 1996 - June 1998
Skills
Deferred Compensation, Disability Management, Compensation & Benefit, Salary, FMLA, HRIS, Job Descriptions, Workforce Planning, New Hire Orientations, Benefits Administration, Labor Relations, COBRA, Vendor Management..., RFP Design, Salary Review, General Ledger..., Retirement Benefits, FSA, Plan Design, Plan Documents, Contract Negotiation, Budget, Leave of Absence..., Workers Compensation, Compensation Structure..., Performance Management, ADP Payroll, Human Resources, PeopleSoft, Job Analysis, Open Enrollment, Employee Benefits, Compensation & Benefits..., Employee Engagement, Analysis, Benefits Management, Benefits Design
Education
Baker College Center for Graduate Studies
Human Resources Management
Risk Management Alternatives November 2013 - Present
DC Rose February 2011 - Present
Michael Urchak trust 2011 - 2014
MCI January 2010 - September 2010
FLEXTEAM January 2005 - January 2009
Travel Centers of America February 1985 - July 1999
Skills
Human Resource, Team Building, Customer Service, Management, Coaching, Training, Leadership, Sales
Education
Ashford University 2010 — 2012
bachelor of arts, Business Administration
Youngstown State University 1971 — 1975
Associates, Business
McGuigan Law Office October 2012 - Present
ACS October 2012 - May 2013
Monarch Recover Management September 2009 - February 2011
Assigned Credit Solutions October 2009 - May 2010
MRS BPO, LLC May 2005 - January 2009
Risk Management Alternatives January 2001 - March 2005
City of Philadelhia September 1995 - February 2001
Talone and Associates April 1990 - August 1995
Skills
Legal Writing, Corporate Law, Litigation Support, Legal Research, Intellectual Property, Legal Assistance, Employment Law, Document Review, Outlook, Litigation, Software Documentation, Microsoft Office, Contract Negotiation, Licensing, Westlaw
Education
Holy Family University 2012 — 2014
Educational/Instructional Technology
Gay and high Streets
Bachelors of Science, Criminal Justice
Community College of Philadelphia
Holy Family University
Degree; Masters of Education, Secondary Education History/Social Studies; History/Social Studies
The Philadelphia Institute
Paralegal; Academic
West Chester University
Bachelor of Science, Criminal Justice
Leadership Development and Efficiency Evaluations August 2014 - Present
Legacy Customer Management Group, LLC April 2013 - July 2014
Enhanced Recovery Company September 2006 - October 2012
N.C.O. September 2005 - September 2006
Risk Management Alternatives January 1996 - September 2005
Skills
Vendor Management, Portfolio Management, Call Center Development, Call Center Management, Process Improvement, Team Leadership, Team Building, Change Management, Executive Management, Operations Management, Strategic Planning, Call Centers, Sales, Outsourcing, Credit Cards, Analysis, Training, Credit, Sales Management, Banking, Skip Tracing, Loss Mitigation, Customer Experience, Customer Service, Loans, Debt Management, Leadership, Strategy, Mortgage Lending, Risk Management, Management, Credit Risk, Insurance, Business Process..., Mortgage Servicing, Customer Satisfaction, Financial Services, Default, Business Analysis, Financial Analysis, Finance, Debt Settlement, Analytics, Negotiation, Business Development, Mortgage Banking, Workforce Management, Time Management, Consumer Lending, Account Management
Education
State University of New York College at Buffalo 1993 — 1998
Criminal Justice
M&T Bank January 2012 - Present
M&T Bank 2012 - Present
Caine & Weiner June 2011 - December 2011
Mercantile Adjustment Bureau, LLC May 2005 - August 2010
Risk Management Alternatives September 1991 - April 2005
Equifax 1998 - 2003
Equifax 1998 - 2003
Equifax 1998 - 2003
Skills
Compliance, Policy, Troubleshooting, Microsoft Office, Process Improvement, Cost, Profitability, Automation, Accounts Receivable, Customer Relations, Analysis, Research, Call Center, Debt Collection, Recoveries, Skip Tracing, Customer Service, Team Building, Executive Management, P&L, Budgeting, Operations Management, Call Centers, CRM, Risk Management, Budgets, Forecasting, Income Statement, Management, Leadership, Profit, Training, Sales, Project Planning, Credit Cards
Education
Career Partners Inc 2011 — 2011
State University of New York College at Buffalo 1987 — 1989
BS, Criminal Justice
iQor December 2004 - Present
Risk Management Alternatives September 1999 - December 2004
Skills
BPO, Call Center, Workforce Management, Operations Management, Outsourcing, Vendor Management, Skip Tracing, Executive Management, Process Improvement, Income Statement, Credit, Customer Satisfaction, Team Building, Change Management, Customer Service, Forecasting, Process Engineering, Risk Management, Leadership, Performance Management
Education
Kapiolani Community College 1995 — 1998
Associate’s Degree, Sales and Marketing
GC Services September 2005 - Present
Risk Management Alternatives August 1999 - August 2005
Abacus Financial June 1998 - July 1999
GC Services April 1996 - May 1998
Education
Harper College 1992 — 1994
Associates, Business
Assurant Specialty Property November 2012 - Present
MoneyGram International January 2011 - July 2012
Family Dollar June 2009 - July 2011
Risk Management Alternatives March 2005 - June 2007
Carlson Companies January 2000 - December 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Teaching, Process Improvement, Payroll, Team Building
Education
University of Minnesota-Twin Cities 1986 — 1988
course credits received, Business, Management, Marketing, and Related Support Services
Minnesota School of Business 1985 — 1986
certificate, Fashion Merchandising
ProEnergyServices November 2011 - Present
DES April 2007 - November 2011
Risk management Alternatives 2002 - 2004
Skills
Executive Search, Sales Management, Strategic Planning, Technical Recruiting, Team Building, Training & Development, Collections Management, Employee Relations, Sourcing, Employee Training, Talent Acquisition, Human Resources, Management, Account Management, Temporary Placement, Recruiting, Project Planning, Workforce Planning, Onboarding, Staffing Services, Applicant Tracking..., Museum Collections, Benefits Negotiation, Project Management, Power Generation, New Hire Orientations, Process Improvement, Contract Recruitment, Vendor Management, Operations Management, Sales, Training, Engineering, Temporary Staffing, HRIS, Talent Management, HR Policies, Coaching, Commissioning, Contract Negotiation, Internet Recruiting, Time Management, Screening, Leadership Development, Payroll, Leadership, Interviews, College Recruiting, Screening Resumes, Organizational...
Education
Central Methodist College 1994 — 1999
Bachelor of Arts Degree, Communication
Fort Osage High School 1990 — 1994
Diploma, General Studies
GC Services, LP December 2010 - February 2014
GC Services January 2006 - December 2010
Risk Management Alternatives July 1986 - September 2005
Skills
Computer Operations, Call Center, Customer Service, Documentation, Process Improvement, Business Analysis, Change Management, SharePoint, MS Project, Requirements Analysis, Administration, Team Building, Hiring, Windows, Risk Management, Troubleshooting, Microsoft Office, Call Centers, Quality Assurance, Software Documentation, Vendor Management, Visio, SAP ERP, Access, SAP BW, Outlook, Disaster Recovery, Active Directory, System Administration
Education
University of Houston-Downtown 1987 — 1993
BBA, Computer Information Systems
University of Phoenix 2011 — 2012
MBA, Business Administration, 3.8
CareStar April 2010 - Present
The Law Offices of Eric J. Hoffman August 2011 - September 2011
iQor December 2005 - September 2009
Risk Management Alternatives January 1999 - January 2005
Skills
Negotiation, Customer Service, Call Center, Customer Relations, Outlook, Microsoft Office, Excel, Word, Problem Solving, Documentation, Troubleshooting, Research, Policy, Windows, Team Building, Fundraising, Teamwork, Public Speaking, Retail, Coaching, Customer Satisfaction
Education
Columbus State 2010 — 2011
Paralegal Studies
Kent State University
Bachelors of Science, Journalism; Advertising
The Ohio State University
Bachelors of Science, English Education
KeyBank August 2014 - Present
KeyBank February 2014 - August 2014
KeyBank October 2011 - February 2014
HS Financial Group/Law Offices of Timothy Sullivan January 2010 - September 2011
Wyndham Vacation Ownership June 2006 - November 2009
Risk Management Alternatives November 2004 - December 2005
Asset Acceptance February 2004 - November 2004
National City Bank September 2001 - December 2003
Skills
Negotiation, Debt Collection, Team Leadership, Call Center, Outlook, Microsoft Excel, Microsoft Word, Credit, Banking, Accounts Receivable, Skip Tracing, Loans, Credit Cards, Payments, Call Centers
Education
Cuyahoga Community College 2002 — 2003
Business Management
Ferry Associates, Inc. May 2014 - December 2014
Sollars Elementary School May 2011 - June 2013
Educational & Environmental Intervention Services - U.S. Naval Hospital March 2010 - May 2011
Risk Management Alternatives February 2005 - June 2005
Risk Management Alternatives, Inc. April 2004 - February 2005
Risk Management Alternatives, Inc. October 2003 - April 2004
Risk Management Alternatives, Inc. October 2002 - October 2003
Risk Management Alternatives, Inc. June 2002 - October 2002
Avista Advantage September 2001 - April 2002
Avista Advantage December 2000 - September 2001
Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Public Speaking, Research, Editing, Event Planning, Customer Service, Management, Payroll, Human Resources, Data Entry, Training, Administration, Program Management, Team Building, Invoicing
Education
University of Alaska Anchorage
Volt Information Sciences 2006 - 2009
Risk Management Alternatives March 2003 - September 2005
D & G Packaging 1995 - 2002
Skills
Performance Management, Recruiting, Applicant Tracking..., Human Resources, Talent Management, Organizational..., Talent Acquisition, Onboarding
Education
University of Minnesota-Morris
BA, Philosophy
BP December 2012 - August 2013
Constellation Energy June 2012 - July 2012
Stewart Title April 2009 - October 2009
Velocity Express October 2005 - September 2008
Risk Management Alternatives September 2004 - September 2005
JPMorgan Chase February 2003 - August 2005
Education
University of Phoenix-Houston Campus 2009 — 2010
Accounting
Gwinnett County Public Schools August 2006 - Present
Risk Management Alternatives November 2002 - June 2006
Skills
QuickBooks, Payroll, Accounts Payable, Microsoft Excel, Bookkeeping, Microsoft Word, Data Entry, Outlook, PowerPoint, Microsoft Office, Staff Development, Spreadsheets, Ten Key, Customer Service, Accounts Receivable, Accounting, PeopleSoft, Lawson General Ledger, Asset Managment, Lotus Notes, Purchasing Processes, Procurement, SAP, Mas 90
Education
American Public University System 2010 — 2012
Master of Education (M.Ed.), Counselor Education/School Counseling and Guidance Services
University of Phoenix 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2004 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
Internal Revenue Service March 2014 - May 2015
Dex One July 2011 - October 2012
Dex One Digital, Inc. August 2011 - September 2012
The Cbe Group Inc May 2010 - November 2010
Wells Fargo October 2004 - February 2009
One World Lab, Inc. March 2004 - October 2004
Encore Receivable Management January 2004 - March 2004
Risk Management Alternatives January 2000 - November 2003
Keys to Success, LLC October 1994 - January 2000
Skills
Management, Leadership, Customer Retention, Interviews, Risk Management, Business Process..., Skilled Multi-tasker, Call Centers, Microsoft Office, Microsoft Excel, Microsoft Word, CRM, Organizational..., New Business Development, Lead Generation, Online Advertising, Customer Relations, Cross-functional Team..., Financial Modeling, Cold Calling, Sales, Digital Marketing
Education
DeVry University
Longview Community College
AseraCare Hospice, Home Health, and Palliative Care May 2006 - Present
Mississippi Bell September 2003 - March 2007
Risk Management Alternatives February 2003 - September 2003
Aspen Medical Group January 1999 - February 2003
Skills
Healthcare Management, Human Resources, Provider Relations, Accounts Receivable, Accounts Payable, Managed Care, Medicare, Medicaid, CPT, Staff Supervision
Education
Minnesota School of Business-Richfield 2008 — 2013
Bachelor's degree, Health/Health Care Administration/Management
Verizon August 2014 - Present
Bloomingdale's Outlet Store September 2012 - May 2014
Cablevision April 2008 - October 2010
Island Def Jam Music Group September 2005 - October 2006
UrbanKingdom.biz May 2004 - September 2006
Risk Management Alternatives April 2003 - May 2005
Skills
Microsoft Excel, Microsoft Word, Internet savvy, Excellent..., Strong business..., Strong communication...
Education
Old Dominion University 1997 — 2001
Bachelor of Science (BS) Business Administration, Marketing
Valley Forge Military College 1995 — 1997
A.S, Business Administration
Prometric October 2012 - Present
Cobb County February 2003 - June 2013
Risk Management Alternatives October 1999 - March 2003
Skills
Management, Leadership, Employee Training, Customer Service, Law Enforcement..., Special Investigations, Project Management, Public Speaking, Teaching, Team Leadership, Client Relations Skills, Business
Education
Columbia Southern University 2011 — 2013
Bachelor of Science (BS), Criminal Justice Administration, 4.0
Columbia Southern University
Master of Public Administration (M.P.A.), Currently Enrolled
in2food December 2014 - Present
National Vision, Inc November 2013 - November 2014
Seeking employment opportunity March 2013 - November 2013
UHS-Pruitt Corporation February 2010 - March 2013
Alta Telecom May 2007 - February 2009
Financial Asset Management April 2004 - May 2006
Risk Management Alternatives 1998 - 2004
Skills
Account Reconciliation, Analysis, Process Improvement, Process Efficiency, Processes Development, Organization, Fixed Assets, Finance, Auditing, Accounting, Accounts Payable, Journal Entries, GAAP, General Ledger
Education
University of Phoenix 2013 — 2013
Single Courses, Accounting
Georgia State University 1986 — 1990
BBA, Accounting
Traxxas April 2009 - Present
New Age Cable Communications February 2000 - February 2005
Risk Management Alternatives November 1994 - November 1998
Skills
Accounts Payable, Accounts Receivable, Invoicing, Payroll, Spreadsheets, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, QuickBooks, Benefits Administration
Education
Metropolitan State University 1989 — 1993
Bachelor of Science (BS), Accounting and Finance
Wexford Place January 2009 - January 2013
Whole Foods Market January 2004 - January 2009
Risk Management Alternatives January 2003 - January 2004
Education
Johnson County Community College 2013 — 2015
Johnson County Community College 2013 — 2015
Associated of Applied Science, Food and Beverage Management