The CBE Group, Inc.
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The CBE Group, Inc. Employees
American Hotel Register Company September 2014 - Present
Guarantee Trust Life Insurance Company 2011 - Present
Stone Profit Systems February 2011 - December 2012
LifeSource August 2010 - October 2010
Veritas Document Solutions February 2010 - August 2010
Veridian Credit Union May 2009 - December 2009
Choice Communications Group May 2008 - September 2008
GMAC Mortgage May 2007 - May 2008
The CBE Group, Inc. May 2006 - May 2007
Skills
Graphic Design, Adobe Creative Suite, Marketing Strategy, Microsoft Office, Marketing Research, Web Design, Web Analytics, Email Marketing, Copywriting, Advertising, Product Development, Creative Concept..., Advertising Copy, Dreamweaver, Social Media, Creative Direction, InDesign, Illustrator, Print Production, Marketing, Photoshop, Social Networking, Mac, Public Relations, Direct Marketing, Online Marketing, Email Newsletter Design, Video Editing, Computer Animation, Logo Design, Information Graphics, Brand Development, Brand Management, Digital Marketing, Art Direction, HTML emails, HTML 5, Targeted Advertising, Online Advertising
Education
University of Northern Iowa 2005 — 2009
Bachelor's degree, Business: Marketing - Sales & Advertising
Cedar Valley Soccer Association July 2014 - Present
University of Northern Iowa July 2014 - Present
Just for Kicks Program - University of Northern Iowa June 2009 - Present
University of Northern Iowa August 2012 - Present
Waverly Shell-Rock Senior High November 2012 - Present
University of Northern Iowa June 2014 - June 2014
FC MIDWEST SOCCER ACADEMY June 2010 - May 2014
Northern University High School August 2010 - May 2012
University of Northern Iowa August 2008 - May 2012
The CBE Group, Inc. February 2005 - August 2010
Skills
Event Planning, Sports Management, Public Speaking, Coaching, Sports, Teaching, Sales, Student Development, PowerPoint, Editing, Social Media Marketing, Higher Education, Sports Coaching, Budgets, Customer Service, Community Outreach, Teamwork, Training, Social Media, Soccer, Fitness, Non-profits, Public Relations, Management, Career Counseling, Team Leadership, Research, Program Development, Event Management, Leadership, Marketing Communications, Fundraising, Microsoft Office, Student Affairs, Leadership Development, Marketing Strategy, Facebook, Team Building, Time Management, Microsoft Word, Strategic Planning, Microsoft Excel, Marketing, Volunteer Management, Social Networking, Wellness, Analysis, Recruiting, Spanish, Youth Development
Education
University of Northern Iowa 2009 — 2015
Doctor of Education (Ed.D.), Leisure, Youth and Human Services
University of Northern Iowa 2007 — 2009
MA, Physical Education/Teaching/Coaching
University of Northern Iowa 2005 — 2007
BA, Management
Wells Fargo Home Mortgage November 2013 - Present
One World Cover March 2013 - July 2013
EF English First Yuhuan June 2011 - June 2012
EF English First Taizhou February 2011 - June 2011
EF English First Taizhou February 2010 - June 2011
The CBE Group, Inc. July 2008 - January 2010
Skills
Intermediate Mandarin, Intercultural..., Teaching English as a..., International Education, Teaching, ESL, Language Teaching, Business English, Public Speaking, Chinese, Curriculum Development, English, Tutoring, Foreign Languages, Mandarin, Marketing, Management, Entrepreneurship, Time Management, Chinese culture
Education
Hult International Business School 2012 — 2013
Masters, International Business
University of Iowa 2003 — 2008
B.A., Sociology
Valley High School
Peoples Insurance Agency August 2012 - Present
Heartland Payment Systems August 2014 - December 2014
The CBE Group, Inc. October 2005 - October 2012
Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Credit, Sales, Loans, Account Management, Call Center, Team Leadership, Property & Casualty..., Insurance, Call Centers, Customer Satisfaction, Process Improvement, Coaching, Team Building, Leadership
Education
University of Northern Iowa 2000 — 2005
BS, Athletic Training
Blind Man's Puff August 2014 - Present
Revolution Technologies January 2014 - Present
Coast To Coast Tobacco Club Facebook Group December 2013 - Present
City of Waverly November 2012 - Present
Cigar Rights of America August 2012 - Present
Bremer County Republicans Central Committee March 2013 - Present
Hawkeye Sports News August 2007 - Present
Bremer County Republicans Central Committee March 2012 - Present
Network Control October 2011 - January 2014
The CBE Group, Inc. May 2010 - September 2011
Skills
Access, HTML, XP, Microsoft Office, SSIS, SharePoint, Microsoft SQL Server, Public Relations, Online Communications, Elections, SQL Server, Commutations, Management, Report Building, Pervasive, Windows 7, Technical Support, ASP, Visual Studio, Disaster Recovery, Database Design, Virtualization, Databases, CSS, Visio, .NET, Network Administration, Windows Server, ASP.NET MVC, T-SQL, Leadership, Citrix, Business Analysis, SDLC, Operating Systems, Visual Basic, System Administration, C#, VMware, Servers, SQL, Software Installation, VB.NET, ETL, Windows, Computer Hardware, Active Directory, Vendor Management, JavaScript, Ubiquitous Computing
Education
Wartburg College 2000 — 2002
Bachelor's Degree, Computer Science
Hawkeye Community College 1998 — 2000
Associate's Degree, Electronic Engineering Tech
Spencer Hospital July 2009 - Present
Buena Vista University September 2007 - July 2009
The CBE Group, Inc. 2002 - August 2007
Skills
Benefits, Wellness, Employee Relations, Leadership Development, Benefits Administration, FMLA, Onboarding, HR Policies, Employee Benefits, Leadership, Conflict Resolution, Recruiting, Vendor Management, Applicant Tracking..., New Hire Orientations, Engaging Public Speaker, Employee Wellness, Creativity, Business Coaching, Employee Engagement, Public Speaking, Deferred Compensation, College Recruiting
Education
University of Northern Iowa 1998 — 2002
BA, Communication Studies
West Hancock High School 1994 — 1998
The CBE Group, Inc. September 2010 - Present
Clark Atlanta University August 2011 - November 2013
Education
Clark Atlanta University 2011 — 2014
Master of Social Work (MSW), Social Work
University Of South Carolina 2008 — 2009
Bachelor of Arts, Psychology
Wheaton Franciscan Healthcare August 2009 - Present
W.W Grainger October 2007 - June 2010
Medstaff Inc October 2006 - April 2007
Allen Hospital January 2006 - October 2006
Wheaton Franciscan Healthcare January 2003 - January 2005
The CBE Group, Inc. 2004 - 2005
Skills
Leadership, Management, Team Building, Sales, Marketing, Program Management, Hospitals, Surgery, Customer Service, Teamwork, Operating Room, Healthcare, Medical Devices, Healthcare Management, Nursing, Managed Care, Medical Terminology, Orthopedic, Clinical Research, Healthcare Information...
Education
Kirkwood Community College 2008 — 2009
Surgical Technology & Associates of Applied Science, Associates of Applied Science
Self-Employed August 2015 - Present
Self-published Author May 2012 - Present
Self-Employed January 1999 - Present
3GF March 2014 - August 2015
Centrinex August 2011 - March 2013
The CBE Group, Inc. March 2010 - October 2012
Computer Outlet of Salina August 2009 - February 2010
Transworld Systems November 2006 - May 2009
Kansas State University 2006 - 2006
Kansas State University 2005 - 2006
Skills
Analysis, Windows, Computer Hardware, Collections, Creative Writing, Microsoft Office, Twitter, facebook, Online Advertising, Blogging, Facebook, Books, Research, Teamwork, Social Networking, Troubleshooting, Sales, Networking
Education
Kansas State University 2001 — 2006
Bachelors, Psychology
Kansas State University 2001 — 2006
Bachelor of Science (B.S.), Psychology
The CBE Group, Inc. February 2013 - Present
The CBE Group, Inc. 2010 - January 2013
The CBE Group, Inc. 2009 - 2010
The CBE Group, Inc. 2008 - 2010
The CBE Group, Inc. 2006 - 2008
The CBE Group, Inc. 1999 - 2006
Mercantile Bank 1998 - 1999
Mercantile Bank 1997 - 1998
Mercantile Bank 1996 - 1997
GMAC Commercial Finance 1993 - 1996
Skills
Collection Strategy, Audit Management, Predictive Dialers, Financial Forecasting, Consumer Lending, Repossessions, Call Centers, Financial Services, Insurance, Risk Management, Executive Management, Sales, Credit, Operations Management, Leadership, Credit Cards, Strategic Planning, Outsourcing, Loans, Vendor Management, Analysis, Strategy, Process Improvement
Education
University of Northern Iowa 1988 — 1992
Bachelor of Arts (B.A.), Finance, General
Iowa State University 1988 — 1989
Undergrad
University Relations, University of Northern Iowa June 2013 - Present
Office of the Executive Vice President & Provost, University of Northern Iowa June 2012 - June 2013
UNI Production House, University of Northern Iowa May 2010 - June 2012
The CBE Group, Inc. September 2007 - June 2009
Hertz Local Edition May 2004 - November 2006
Skills
Web Design, Adobe Creative Suite, Graphic Design, HTML + CSS, Drupal, PHP, Git, PowerPoint, Word, Microsoft Office, Customer Service, Marketing, Illustration, Illustrator, Graphics, Photoshop, InDesign, HTML, Dreamweaver, Flash, ActionScript, CSS, Adobe Acrobat, Logo Design, Microsoft Word, Web Development, Typography, After Effects, Layout, CMS, Corporate Identity, Photography, Email Marketing, Digital Photography, Posters
Education
University of Northern Iowa 2009 — 2012
Bachelor of Arts, Graphic Design
New York Life March 2008 - Present
New York Life Insurance Company May 2002 - August 2008
Rockwell Collins May 1999 - August 2002
The Cbe Group Inc May 1997 - May 1999
Skills
Investments, Mutual Funds, 401k, Strategic Financial..., College Savings Plans, Roth IRA, Wealth Accumulation, Public Speaking, Employee Benefits, Series 6, Financial Planners, Permanent Life Insurance, Sales, Team Building, Training and Development, Public Speaking and..., Writing, Editing, and..., Small Business, Marketing, Financial Planning, Management, Microsoft Office, Leadership, Finance, Customer Service
Education
University of Northern Iowa 1988 — 1992
Bachelor of Arts (BA), Public Relations
Linn-Mar High School 1985 — 1988
Conservis September 2013 - Present
StarBlock.com June 2012 - Present
Thomson Reuters September 2012 - September 2013
The CBE Group, Inc. October 2011 - July 2012
Wells Fargo Home Mortgage May 2011 - October 2011
Telligen January 2010 - May 2011
John Deere July 2009 - January 2010
John Deere Intelligent Vehicle Systems July 2003 - July 2009
Landis+Gyr July 2001 - July 2003
Shamrock Computer Resources 1996 - 1998
Skills
Thought Leadership, Enterprise Architecture, System Architecture, Software Engineering, Software Design, Data Modeling, Data Warehousing, Cultural Transformation, Certified Scrum Master, Agile Modeling, Product Evangelism, User Interface Design, Leadership, Blue Sky Thinking, Scrum, Agile Methodologies, C#, Test Driven Development, .NET, WCF, SDLC, SQL, Testing, Requirements Analysis, XML, Software Project..., Strategy, Team Leadership, Project Management, Software Development, Visio, Integration, Agile Project Management, ASP.NET, Change Management, SharePoint, Architecture, Management, Entrepreneurship, Microsoft SQL Server, SOA, Training, Business Intelligence, Business Analysis, Databases, Enterprise Software, Web Applications, Requirements Gathering, Executive Management, Web Services
Education
Upper Iowa University 2009 — 2011
Business Administration, Management and Operations, 3.89
University of Iowa 1993 — 1994
MIS, Finance
University of Dubuque 1992 — 1993
Computer Science
Eastside Ministerial Alliance December 2013 - Present
The CBE Group, Inc. July 2012 - April 2013
Ross Marketing September 2011 - December 2011
Hy-Vee Food Store February 2010 - June 2011
Parkview Nursing & Rehab October 2010 - April 2011
Skills
Microsoft Office, Microsoft Word, PowerPoint, Cash Register, Internet, Microsoft Excel, Management
Education
Hawkeye Community College 2008 — 2009
Optometric Technician/Assistant
Upper Iowa University
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
OptumHealth September 2012 - Present
OptumInsight April 2011 - September 2012
UnitedHealthcare May 2008 - April 2011
Finlay Fine Jewelry July 2007 - April 2008
The CBE Group, Inc. July 2005 - July 2007
Lee Enterprises July 2004 - July 2005
APAC Customer Services June 1999 - September 2001
Skills
Call Center, Vendor Management, Sales, Account Management, Cold Calling, Customer Service, Team Building, Competitive Analysis, Coaching, Customer Retention, Management, Sales Management, Forecasting, Marketing, Team Leadership, Strategic Planning, Direct Sales, Employee Relations, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Macess, Facets, COBRA, HIPAA, FSA, HRA, Health Insurance, AS400 system, Healthquest, A2K, Medicaid, Medicare Advantage
Education
Hawkeye Community College 1999 — 2002
Equity Residential November 2009 - Present
LAZ Parking May 2009 - November 2009
SnapHawk October 2008 - May 2009
The Warranty Group September 2008 - May 2009
The CBE Group, Inc. October 2007 - September 2008
Skills
Organizational..., Talent Management, Performance Management, Data Analysis, Survey Research, Human Resources, Statistical Modeling, Employee Engagement, Deferred Compensation, Employee Training, Personnel Management, Interviews, New Hire Orientations
Education
The Chicago School of Professional Psychology 2014 — 2017
Doctor of Philosophy (PhD), Business Psychology
Roosevelt University 2008 — 2010
MA, Industrial and Organizational Psychology
University of Northern Iowa 2006 — 2008
BS, Psychology Minor I/O Psychology
CBE Companies March 2014 - Present
The CBE Group, Inc. March 2011 - Present
Girl Scouts of Eastern Iowa & Western Illinois March 2008 - March 2011
Girl Scouts of Eastern Iowa & Western Illinois April 2007 - March 2008
Skills
Leadership, Team Building, Process Improvement, Analysis, Leadership Development, PowerPoint, Sales, Training, Microsoft Office, Microsoft Excel, Microsoft Word, Marketing, Marketing Strategy, Management, Budgets, Executive Management, Coaching, Team Leadership, Call Center, Social Media Marketing, Marketing Communications
Education
University of Northern Iowa 2004 — 2008
Bachelor's Degree, Leisure, Youth and Human Services
Dun & Bradstreet November 2013 - Present
The CBE Group, Inc. August 2011 - 2013
Receivable Management Services (formerly Dun & Bradstreet RMS) January 2004 - August 2011
Metris Companies September 2001 - January 2004
MRS BPO, LLC May 1996 - September 2001
Skills
Leadership, Process Improvement, Operations Management, Strategic Planning, Risk Management, Business Development, Executive Management, Credit, Portfolio Management, Accounts Receivable, D&B Solutions, Outsourcing, CRM, Management, Analytics, Performance Management, P&L Management, Business Analysis, Credit Analysis, Finance, Credit Risk, BPO, Offshoring, Banking, Change Management, Cross-functional Team..., Budgets, Team Leadership, Analysis, Forecasting, Training, Start-ups, Vendor Management, Employee Engagement, Financial Analysis, Call Centers, Recruiting, Credit Cards, Financial Services, Customer Service, Relationship Management, Customer Retention, Collections, Sales, Thought Leadership
Education
Penn State University 1988 — 1992
BS, Health Policy & Administration
Temple University - Fox School of Business and Management
MBA, Finance
The CBE Group, Inc. August 2011 - Present
Layered Technologies April 2009 - July 2011
University of Northern Iowa November 2008 - December 2009
Skills
Red Hat Linux, CentOS, Windows Server, MySQL, High Availability, Load Balancing, Spam Filtering, Exim, Postfix, Virtualization, XenServer, Snort, OSSEC, Nagios, Icinga
Education
University of Northern Iowa
Networking and Systems Administration, Computer Science
INTL FCStone Inc. January 2013 - Present
Principal Financial Group November 2012 - January 2013
FIREHOUSE Software A Xerox Company June 2012 - November 2012
Eurofins Scientific Inc November 2010 - May 2012
Nationwide Insurance February 2010 - October 2010
Farm Bureau Financial Services October 2006 - June 2009
The CBE Group, Inc. 2004 - 2006
Fiserv Insurance Solutions 1999 - 2004
Parsons Technology 1994 - 1998
Skills
Active Directory, Troubleshooting, Regulatory Compliance, Disaster Recovery, Technical Support, System Deployment, Security, Cisco Technologies, Windows Server, SQL, Network Administration, Networking, Printers, Windows 7, Visio, VMware, XP, Windows, Hardware, Business Analysis, Requirements Analysis, Vendor Management, VPN, Process Improvement, Business Process, Information Management, Smartphones, VMware ESX
Education
Kirkwood Community College 1990 — 1992
Business Administration
CFHS 1988 — 1990
A&M Windows, Doors + More 2014 - Present
The CBE Group, Inc. April 1996 - Present
CBE Companies April 1996 - Present
Skills
Operations Management, Customer Service, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Vocalist, Process Improvement, Call Centers, PowerPoint, Team Building, Risk Management, Sales, Leadership, Analysis, New Business Development, Executive Management, Coaching, System Administration, Credit, Business Analysis, Budgets, Management, Cross-functional Team..., Banking, Vendor Management, Leadership Development, Forecasting, Team Leadership, Strategic Planning, Data Analysis, Performance Management, Outsourcing, CRM, Access, Training, Business Process..., Customer Satisfaction, Change Management, Account Management, Software Documentation, Program Management, Visio, Insurance, Project Management, Recruiting, Credit Cards, Predictive Dialers, SharePoint, Strategy, Employee Relations
Education
CHS
University of Iowa
University of Northern Iowa
AutoUplinkUSA January 2015 - February 2015
V3 - Printing, Packaging, & Direct Mail August 2014 - December 2014
Marketstar October 2012 - December 2014
Squished Diorama Productions August 2009 - October 2012
Relevant Ads [aka: Local Splash] February 2012 - May 2012
Innova Global Technology August 2011 - December 2011
North Orange County New Generations October 2008 - October 2011
The CBE Group, Inc. January 2011 - August 2011
AFFINA September 2009 - January 2011
Bargain Network Inc October 2007 - October 2009
Skills
SEO, Web Development, Online Marketing, 10 Key, Professional..., Social Networking, Wireless Solutions, Wireless Broadband, Data Analysis, Data Mining, Data Center, Cooking, Line Cook, Direct Sales, Sales Management, Inside Sales, Thinking Outside The Box, Smartforms, Google Apps, Google+, Google Analytics, Expert Sourcing, Co-working, Coaching, Compliance, Computer Hardware, Computer Repair, Online Advertising, Microsoft Excel, Sales, Management, Leadership, Access, Networking, Lead Generation, Marketing, Strategy, Training, Technical Writing, Salesforce.com, Troubleshooting, Facebook, CRM
Education
Orange Coast College 2004 — 2008
AA, English, General Education
Fullerton College 1998 — 2002
Associate of Arts, English
ExxonMobil May 2013 - Present
Iowa Law Review March 2012 - April 2013
ExxonMobil May 2012 - August 2012
The University of Iowa College of Law August 2011 - May 2012
University of Iowa College of Law May 2011 - August 2011
The CBE Group, Inc. March 2007 - August 2010
Skills
Legal Writing, Editing, Federal Income Tax, Legal Research, Lexis, PowerPoint, Public Speaking, Tax Law, State Tax, Research
Education
University of Iowa College of Law 2010 — 2013
Juris Doctor, Law
University of Northern Iowa 2005 — 2010
Bachelor of Arts, Accounting; Economics; Politics and Law (Minor)
TruBridge LLC 2014 - 2015
TruBridge LLC 2014 - 2015
Henry County Health Center July 2008 - June 2014
H&R Accounts, Inc. August 2003 - December 2007
The CBE Group, Inc. January 1993 - August 2003
Oral B 1976 - 1985
Skills
Healthcare Information..., Hospitals, Healthcare Management, EHR, Strategic Planning, EMR, Process Improvement, Team Building, Change Management, Project Management, HIPAA, Program Management, SDLC, Project Planning, Team Leadership, Management, Informatics, Business Intelligence, Epic Systems, Healthcare Consulting, HL7, Integration, Executive Management, Revenue Cycle Management, CPOE, Revenue Cycle, HIE, Health Information..., Security, Information Technology, Vendor Management, Practice Management, Ambulatory, Software Implementation, IT Strategy, PACS, Software Documentation, ICD-10, Quality Improvement, Medicaid, Healthcare Analytics, IT Management, Managed Care, Cerner, Healthcare Industry, Physicians, Meditech, Physician Relations, Disaster Recovery
Education
University of Iowa 1977 — 1979
MBA, Finance
University of Iowa - Henry B. Tippie College of Business 1977 — 1979
MBA, Finance
Garmin International June 2014 - Present
The CBE Group, Inc. June 2008 - June 2014
the Sunflower Group March 2007 - May 2008
Spencer Reed Group/Encore Staffing March 1995 - May 2000
Skills
Call Center, Employee Relations, Recruiting, Onboarding, Coaching, FMLA, Employee Engagement, Leadership Development, Customer Service, Training, Process Improvement, Applicant Tracking..., Employee Benefits, Human Resources, Call Centers, Interviews, Hiring, Talent Acquisition, Talent Management, Career Development, Employee Training, College Recruiting, Payroll
Education
Columbia College 1986 — 1988
Bachelor of Science (B.S.), Marketing
University of Missouri-Columbia 1984 — 1986
GMAC Mortgage September 2012 - Present
H and R Block December 2010 - Present
BEST Direct Securities LLC June 2008 - July 2012
Jackson Hewitt December 2009 - April 2010
PFGBEST February 2007 - June 2008
The CBE Group Inc August 2005 - February 2007
Skills
Microsoft Excel, Auditing, Financial Statements, Tax, Access, Microsoft Word, Financial Analysis, Securities, Portfolio Management, Options, Risk Management, Investments, Trading, Analysis, Finance, Accounting, Series 7, Software Documentation, Management, Credit, Banking, Invoicing
Education
University of Northern Iowa 2001 — 2005
Bachelor of Arts, Finance and Economics with an emphasis in Business Analysis
CNAC Financial November 2013 - Present
Community, A Walgreens Pharmacy February 2012 - November 2013
Premiere Credit 2010 - 2011
Van Ru Credit Corporation 2009 - 2010
The CBE Group, Inc. 2005 - 2009
Cafe FIT 2005 - 2007
New York Life Insurance Company 2001 - 2004
GMAC Mortgage 1999 - 2001
American Eagle Outfitters 1997 - 1999
Skills
Coaching, Leadership, Budgets, Time Management, Customer Service, Project Planning, Nonprofits, Fundraising, Project Management, Team Building, Customer Satisfaction, Public Speaking, Sales, Account Management, Call Centers, Process Improvement, Management, Strategic Planning, Employee Relations, Executive Management, Outlook, Credit, Training, Team Leadership, Risk Management, Forecasting, Leadership Development, Operations Management, Vendor Management
Education
University of Northern Iowa 1993 — 1997
Bachelors, Business Administration
Owner CMACfitness.com / HomeGymJunkies.com March 2014 - Present
Denver Community Schools March 2012 - Present
Waverly Softball Association January 2012 - Present
Self-Employed Independent Consultant December 2011 - March 2012
PIPAC June 2011 - February 2012
The CBE Group, Inc. December 2010 - June 2011
The CBE Group, Inc. May 2008 - December 2010
Skills
Servers, Operating Systems, Windows Server, Problem Solving, Microsoft Office, Administration, Customer Service, Active Directory, System Administration, Windows, DNS, Troubleshooting, Network Administration, XP, Disaster Recovery, Virtualization, Linux, PowerPoint, Web Design, VMware, VoIP, Printers, Windows Server 2003, Windows 7, DHCP, Desktop Support, Windows Server 2008, VPN, Backup Exec, TCP/IP, Switches, Group Policy, VMware ESX, Laptops, Workstations, Antivirus, Storage, Server Administration, Casper, iOS, Apple Remote Desktop, Macintosh Applications, iBoss Web Filter, Sonicwall, Mac OS X Server, Meraki, Barracuda Spam Filter, Call Centers, Technical Support, Networking
Education
Hamilton college 2000 — 2002
CIS, Network Admin, Web Design
University of Northern Iowa 1993 — 1995
General Education
Waterloo East
Waterloo East
The CBE Group Inc September 2014 - Present
Skills
Customer Service, Sales, Team Building
Education
Community College of the Air Force 2009 — 2011
Mechanic
Becker College 2007 — 2008
General Studies
Tornier February 2014 - Present
Tornier January 2013 - February 2014
aCoupleofGurus.com March 2012 - January 2013
Contract May 2011 - March 2012
The CBE Group, Inc. 2007 - 2011
The CBE Group, Inc. 2005 - 2007
Skills
Windows Server, Servers, Troubleshooting, Windows 7, VMware, Microsoft Exchange, Technical Support, Firewalls, Microsoft Office, System Administration, Switches, VMware ESX, Process Improvement, Network Administration, System Deployment, Active Directory, Group Policy, Microsoft Servers, Windows, Laptops, Computer Hardware, Windows Server 2008, Windows Server 2003, Symantec, Server Architecture, Server Hardware, Hardware Support, Computer Setup, System Design, Systems Analysis, Project Planning, Project Implementation, Sonicwall, Office 365, Mac OS X, Apple Remote Desktop, vSphere, VMware Infrastructure, Virtualization, Server Administration, Workstations, ITIL Certified, MDM, Cloud Storage, Management
Education
University of Northern Iowa 2003 — 2006
BA, Management Information Systems
OptumInsight April 2011 - Present
UnitedHealthcare May 2008 - April 2011
Finlay Fine Jewelry August 2007 - April 2008
The CBE Group, Inc. August 2005 - August 2007
Lee Enterprises July 2004 - August 2005
Dillards September 2003 - July 2004
APAC Customer Services June 1999 - October 2002
Skills
Phone Skills, Microsoft Office, Account Management
Education
Hawkeye Community College 1999 — 2002
Quest Diagnostics March 2011 - Present
Covenant Medical Center July 2007 - March 2011
The CBE Group, Inc. September 2005 - July 2007
Skills
Phlebotomy, Computer Data Entry, Medical Assistant
Education
Hamilton Technical College 2001 — 2003
None, Computer Technology
East High School 1984 — 1987
High School Diploma, General
Dike-New Hartford CSD August 2005 - Present
The CBE Group, Inc. June 2001 - July 2003
Skills
Vendor Management, System Administration, Call Center, Windows
Education
University of Northern Iowa 1995 — 2001
B.A., Management Information Systems
The CBE Group, Inc. July 2009 - Present
Education
University of Northern Iowa 1981 — 1985
BS, Computer Information Systems
DrivingLoyalty.com Data Management SpecialistDrivingLoyalty.com2010 - Present
The CBE Group, Inc. 2006 - 2009
Skills
Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Microsoft Office, Negotiation, Marketing, Leadership, Process Improvement, Training, Account Management, Customer Satisfaction, Team Leadership, Team Building, Strategic Planning, Highly motivated..., Expert Systems, High Performance..., Marketing Strategy
Education
Indiana University-Purdue University at Fort Wayne
Lutheran Services in Iowa October 2013 - Present
Lutheran Services in Iowa August 2012 - October 2013
The CBE Group, Inc. September 2011 - August 2012
Exceptional Persons, Inc. April 2009 - September 2011
Waterloo Community School District January 2009 - April 2009
Cedar Valley Community Support Services January 2005 - April 2009
Skills
Developmental..., Teaching, Literacy, Supervisory Experience, Organizing, Writing, Payroll Processing, Employee Training, Community Outreach, Nonprofits, Interviews, Team Building, Hiring, Social Services, Policy, Organizational..., Outlook, Cpr Certified, Critical Thinking, Leadership Development, Team Leadership, Data Analysis, Microsoft Word, Microsoft Excel, Budgets, Organizational..., PowerPoint, Case Management, Program Development, Coaching, Program Coordination
Education
University of Northern Iowa 2005 — 2008
Bachelor of Arts (BA), Elementary Education and Teaching
Hawkeye Community College 2003 — 2005
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
BerganKDV July 2015 - Present
Bergan Paulsen, CPA October 2007 - July 2015
Networking Solutions, LLC October 2007 - July 2015
Cedar Valley Society for Human Resource Management January 2012 - December 2012
The CBE Group, Inc. May 2006 - October 2007
Skills
FMLA, HR Consulting, Benefits Administration, Recruiting, Onboarding, Human Resources, Training, Leadership, Personnel Management, Management, Employee Relations, Talent Management, Policy, Employee Benefits, Employee Engagement, Succession Planning
Education
University of Northern Iowa 2002 — 2005
B.A., Industrial Organizational Psychology
BMO Private Bank August 2010 - Present
Capital Resource Management, Inc. (CRM) November 2009 - August 2010
JPMorgan August 2003 - June 2009
Scudder Investments August 2000 - August 2003
The CBE Group, Inc. November 1999 - June 2000
GMAC Mortgage May 1998 - October 1999
Skills
Portfolio Management, Asset Allocation, Investments, Alternative Investments, Equities, Hedge Funds, Mutual Funds, Investment Strategies, Investment Management, Valuation, Capital Markets, Securities
Education
The University of Chicago 2006 — 2009
MBA, Finance, Accounting, and Econometrics
University of Northern Iowa 1995 — 1999
BA, Finance and Economics
Wartburg College January 2015 - Present
University of Northern Iowa August 2014 - Present
Dolphin Gymnastics January 2011 - Present
Denver Community Schools August 2013 - June 2014
University of Northern Iowa August 2011 - June 2012
Lederman Bonding Co. June 2007 - November 2009
The CBE Group, Inc. June 2004 - May 2007
Education
University of Northern Iowa 2014 — 2016
Master's Degree, Student Affairs: Postsecondary Education
University of Northern Iowa 2010 — 2012
B.A., Psychology
Hawkeye Community College 2008 — 2010
A.A., General Education
Oracle February 2015 - Present
Capella Education Company November 2009 - February 2015
Rasmussen College Inc December 2008 - November 2009
The CBE Group, Inc. April 2008 - November 2008
Allied Interstate Inc September 2007 - April 2008
The CBE Group Inc June 2005 - May 2007
Skills
Time Management, Adult Education, Admissions, Higher Education, Management, Microsoft Office, Sales, Microsoft Excel, Leadership, Leadership Development, Staff Development, Team Building, Team Leadership, Benefits Administration, Social Media, Career Counseling, Student Financial Aid, Organizational..., Administration, Student Affairs, Enrollment Management, Employee Benefits, Instructional Design, Distance Learning, Teaching, E-Learning, Coaching, Conflict Resolution, Customer Service, Customer Experience, Customer Engagement, Customer Satisfaction, Customer Support, Key Performance..., Customer Acquisition, Customer Retention, Cost Reduction..., Cost Reduction, Analytics
Education
Capella University 2010 — 2013
MBA, Marketing, 4.0
University of Northern Iowa 2002 — 2007
Bachelor of Arts, Marketing; Sales/Advertising
DHI Group, Inc. 2014 - Present
DHI Group, Inc. 2011 - 2014
Hy-Vee, Inc. 2008 - 2011
Wesley Retirement Services 2007 - 2008
The CBE Group, Inc. 2004 - 2007
Skills
Human Resources, Recruiting, Interviews, Sourcing, Screening, Talent Acquisition, Applicant Tracking..., Technical Recruiting, Employee Relations, Talent Management, Internet Recruiting, Onboarding, Sales, Payroll, Temporary Placement, Job Fairs, Cold Calling, Account Management, Benefits Administration
Education
Culver Stockton College 2002 — 2004
Bachelor of Science, Business Administration
Kirkwood Community College 2000 — 2002
General Business
Radius Global Solutions LLC August 2015 - Present
Penncro Associates January 2012 - August 2015
Penncro Associates, Inc. 2007 - 2011
Penncro Associates September 2004 - April 2007
Advanced Call Center Technologies 2001 - 2003
The CBE Group, Inc. 1998 - 2001
FCA 1995 - 1998
GC Services 1986 - 1995
Pennsylvania Department Of Revenue 1976 - 1986
Skills
Credit Cards, Credit, Executive Management, Call Centers, Risk Management, Management, Credit Analysis, Business Development, Financial Services, Process Improvement, Credit Risk, Operations Management, Call Center, Strategy, Customer Service, Strategic Planning, Banking, Loans, Finance, Mortgage Lending, Vendor Management, Accounts Receivable, Portfolio Management, Loss Mitigation, Outsourcing, Leadership, Coaching, Financial Analysis, Loan Servicing, Team Building, Financial Risk, Relationship Management, Insurance, Mortgage Servicing, Sales, Skip Tracing, Analysis, New Business Development, Customer Satisfaction, Debt Collection, Compliance, Customer Relations, Mortgage, Default, Forecasting
Education
Penn State University 1978 — 1980
york suburban 1970 — 1974
Bachelor of Business Administration (B.B.A.)
OptumHealth October 2007 - Present
Chanhassen High School Baseball March 2012 - June 2014
Questar June 2006 - September 2007
The CBE Group, Inc. November 2004 - May 2006
Skills
Data Analysis, SPSS, Survey Design, Research Design, Statistics, Psychology, Research, Quantitative Research, Program Evaluation, Team Building, Training
Education
University of Northern Iowa 2004 — 2006
M.A., Industrial/Organizational Psychology
Minnesota State University, Mankato 2000 — 2004
B.S., Psychology
The CBE Group, Inc. Sale RepCSC Credit Services - Des Moines1979 - 1998
Education
Des Moines Area Community College 1978 — 1980
Veridian Credit Union March 2009 - Present
The CBE Group, Inc. October 2003 - March 2009
Education
University of Northern Iowa
Bachelor of Arts (B.A.), Computer Science
Wittern Financial Services 2003 - Present
The CBE Group Inc April 2002 - July 2003
Skills
Risk Management, Credit, Forecasting, Customer Service, Loans, Call Center, Team Building, Training, Banking, Budgets, Process Improvement, Management, Customer Satisfaction, Leadership, Operations Management, Sales Management, Strategic Planning, Negotiation, Microsoft Excel, Project Management, Microsoft Word, Coaching, Team Leadership, Business Strategy, Analysis
Education
East High School 1992 — 1996
Des Moines Area Community College
Business Law
Ceannate Corp. October 2012 - Present
FMA Alliance, Ltd April 2011 - August 2012
National Enterprise Systems October 2008 - February 2011
The CBE Group, Inc. November 2002 - November 2008
Van Ru Credit Corporation September 1996 - November 2002
Suburban Credit Corporation April 1984 - September 1996
Skills
Credit, Financial Services, Credit Cards, Call Centers, Marketing, Business Development, Management, Team Building, Call Center, Risk Management, Negotiation, Accounts Receivable, Loans, Sales, Customer Service, Credit Analysis, Banking, Leadership, Process Improvement, Executive Management, Portfolio Management, Vendor Management, SaaS, CRM, Forecasting, Customer Retention, Account Management, Strategic Planning, Outsourcing, Operations Management, Strategic Partnerships
Education
University of Dayton 1977 — 1982
BS, Marketing
Credit Adjustments, Inc. 2013 - Present
iQor 2010 - 2013
Harris & Harris, Ltd. 2010 - 2010
The CBE Group, Inc. 2004 - 2009
Solomon & Solomon PC 2004 - 2004
National Asset Managment 2001 - 2004
Nationwide Credit, Inc. 1997 - 2001
Skills
Call Centers, Leadership, Management, Program Management, Process Improvement, Customer Satisfaction, Operations Management, Analysis, Vendor Management, Executive Management, Team Building, Start-ups, Customer Service, Credit, Analytics, Call Center, Risk Management, Forecasting, Team Leadership, CRM, Strategic Planning, Coaching, Outsourcing, Project Management, Customer Experience, Sales, Business Process..., Customer Retention, Skip Tracing, Call Center Development, Time Management, Employee Relations, Credit Cards, Data Analysis, Training, Performance Management, Workforce Management, BPO, Policy, Business Strategy, Cross-functional Team..., Financial Analysis, Strategic Financial..., New Hire Training, Recruiting, Bonus Programs, Vendor Relationship...
Education
Park University 2002 — 2004
Psychology / Criminal justice
Sullivan County Community College 1989 — 1991
A.A.S, Criminal Justice
I.H.M
Businessolver May 2015 - Present
Businessolver May 2013 - April 2015
Businessolver January 2011 - April 2013
HP Enterprise Services September 2006 - June 2010
The CBE Group, Inc. 2002 - 2006
Skills
Leadership, Management, Call Centers, Vendor Management, Customer Service, Process Improvement, Employee Benefits, Insurance, Outlook, Benefits Administration, Business Analysis, Performance Management, SDLC, Outsourcing, Business Process, Project Management, Health Insurance, PowerPoint, Microsoft Office, Temporary Staffing, Team Building, Training, Human Resources, Coaching
Education
Indian Hills Community College 1991 — 1995
Klatt Law Firm August 2013 - Present
The CBE Group, Inc August 2007 - March 2013
CB Accounts, Inc January 1995 - July 2007
Skills
Call Center, Process Improvement, Credit, Operations Management, Call Centers, Skip Tracing, Hiring, Microsoft Office, Financial Services, Financial Analysis, Performance Management, Training, Business Analysis, Analysis, Coaching, Team Leadership, Forecasting, Risk Management, Leadership, Account Management, Microsoft Excel, Management, Team Building, Vendor Management, Executive Management, Outsourcing, Employee Training, Customer Satisfaction, Banking, Credit Cards, Budgets, Business Process..., Customer Retention, Strategic Planning, Cross-functional Team..., Change Management, CRM, Business Development, Recruiting, Negotiation, Leadership Development, P&L Management, Sales, Strategy
Education
Illinois Central College 1988 — 1990
Business Management
Washington Community High School
STAGED FOR SUCCESS December 2008 - Present
The CBE Group, Inc. January 2005 - January 2006
Education
The University of Texas at El Paso 2008 — 2009
Protocol Financial September 2013 - Present
THE CBE GROUP, INC January 2010 - January 2012
The CBE Group January 2007 - January 2010
The CBE Group November 2004 - January 2007
Skills
Operations Management, Call Center, Team Building, Vendor Management, Credit, Customer Service, Management, Strategic Planning, Forecasting, Coaching, Outsourcing, Executive Management, Microsoft Office, Microsoft Excel, Team Leadership, Customer Satisfaction, Sales, PowerPoint, Budgets, Information Systems, Skip Tracing, Leadership, Teamwork, Public Speaking, Change Management, Negotiation, Training, Process Improvement, Cross-functional Team..., Leadership Development, Data Analysis, Team Management, Call Center Development, Call Centers, Risk Management, Time Management, Account Management, Analysis
Education
Hawkeye Community College
CBE Companies September 2013 - Present
CBE Companies October 2011 - August 2013
The CBE Group, Inc. June 2008 - October 2011
Security Auto Loans, Inc. August 2006 - February 2008
United Auto Credit Corporation July 2004 - July 2006
Daimler Chrysler 2001 - 2004
Skills
Credit, Call Center, Customer Service, Sales, Team Building, Coaching, Strategic Planning, Risk Management, Microsoft Office, New Business Development, Operations Management, Sales Management, Microsoft Excel, Account Management, Forecasting, Marketing, Credit Analysis, Recruiting, Call Centers, Leadership, Process Improvement, Management, Training, Banking, Vendor Management, Analysis, Customer Satisfaction, Performance Management, Team Leadership, Outsourcing
Education
Benedictine College 1995 — 1999
BA, Psychology
The CBE Group, Inc. March 2012 - Present
The CBE Group, Inc. August 2011 - March 2012
The CBE Group, Inc. June 2009 - August 2011
Waterloo Industries, Inc. May 1990 - June 2009
Education
University of Northern Iowa 1983 — 1990
BT, Industrial Technology
City of Lawrenceville December 2012 - May 2013
The CBE Group, Inc. 2004 - 2005
Attention, LLC. 2000 - 2002
NCO Financial Systems 1997 - 2000
IPN Network, LLC 1994 - 1996
Skills
Strategic Planning, Outsourced Solutions, Customer Service, Process Improvement, Program Evaluation, Research, Compliance, Revenue Cycle Management, Analysis, Data Analysis, Financial Analysis, Public Budgeting, Policy, Public Policy, Policy Analysis, Economic Development, Volunteer Management, Community Outreach, Public Administration, Community Development
Education
Georgia State University 2012 — 2013
Bachelor of Science (BS), Public Policy
Stanford Hospital & Clinics June 2013 - Present
Perry Memorial Hospital April 2003 - June 2013
The CBE Group, Inc March 2002 - January 2003
DeWitt Community Hospital June 2001 - March 2002
Genesis Medical Center January 1988 - March 2002
Genesis Medical Center 1988 - 2002
Skills
Revenue Cycle, Healthcare Consulting, Revenue Cycle Management, HIPAA, Accounts Receivable, Healthcare, Budgets, Customer Service, Healthcare Industry, Healthcare Management, Hospitals, Insurance, Medicaid, Medical Billing, Medical Coding, EHR, Healthcare Information..., Invoicing, Medicare, Physician Relations, Physicians, Team Leadership
Education
St. Ambrose University 1986 — 1988
BA, Finance & Management
Kinze Manufacturing, Inc. August 2011 - Present
The CBE Group, Inc. August 2009 - August 2011
Waterloo Industries Inc. May 1984 - January 2009
Waterloo Industries 1984 - 2009
Education
University of Northern Iowa 1998 — 2005
BA, Technology Management
Marshalltown Community College 1983 — 1984
AA, Drafting and Design
Hawkeye Community College 1982 — 1983
Diploma, Drafting
Concord Hospitality Enterprises Company April 2007 - Present
The CBE Group, Inc. October 2001 - January 2007
The CBE Group September 2001 - January 2007
Skills
Team Building, Technical Support, System Administration, Customer Service, Help Desk Support, Network Administration, XP, Networking, Windows 7, Budgets, Customer Satisfaction, Microsoft Office, Windows Server, Routers, Citrix, Windows, Computer Hardware, Virtualization, Leadership, Call Centers, VMware ESX, Active Directory, Troubleshooting, Microsoft Excel, Training, Vendor Management, Visio, Cisco Technologies, Disaster Recovery, Firewalls, Operating Systems, Information Technology, Security, VPN, System Deployment, Microsoft Exchange, Switches, Network Architecture, Wireless Networking, WAN, Hospitality, Software Documentation, DHCP, Team Leadership, VMware, SharePoint, Network Engineering, LAN-WAN, IT Operations, Data Center
Education
Hamilton College 1999 — 2001
AA, Computer Science
Trinity International University 1994 — 1997
BA of Biblical Studies, Biblical Studies
Trinity International University 1994 — 1996
BA, Biblical Studies
Bob Jones University 1991 — 1994
N/A, Music, Biblical Studies
The CBE Group, Inc. February 2010 - Present
SuperValu May 2008 - July 2009
Glaucoma and Laser Center February 2004 - January 2009
SuperValu January 2001 - May 2008
Bryant & Stratton College October 2001 - December 2001
Warren Computer Center July 2000 - August 2001
Education
Leading Change 2000 — 2000
MCSE Certification, Microsoft Windows NT 4.0
University of Northern Iowa 1997 — 2000
BA, Computer Science
CBE Companies November 2013 - Present
The CBE Group, Inc November 2011 - November 2013
Waterloo Community Playhouse/Black Hawk Children's Theatre 2006 - 2013
The CBE Group, Inc. May 2007 - August 2012
Waterloo Industries 1979 - 2007
Skills
Process Improvement, SharePoint, Strategic Planning, Cross-functional Team..., Project Management, Call Center, Vendor Management, Customer Service, Outsourcing, Team Leadership, Visio, Team Building, Call Centers, Microsoft Excel, Leadership, Executive Management, Management, Operations Management, Analysis, Change Management, Business Analysis, SDLC, Business Process..., Team Management, Program Management, CRM, IT Management, Software Development, Strategy, Software Documentation, Integration, Quality Assurance, Disaster Recovery, Requirements Gathering
Education
Rollins College - Crummer Graduate School of Business 1999 — 1999
Leadership Development
University of Northern Iowa
Upper Iowa University
Business Administration/Technology Information Management
CUNA Mutual Group August 2012 - Present
PFGBEST March 2011 - July 2012
The CBE Group, Inc. May 2007 - March 2011
Waterloo Industries 1997 - 2007
Skills
SharePoint, Vendor Management, Customer Service, Risk Management, Project Management, Microsoft Office, Microsoft Excel, Visio, Team Leadership, SQL, Management, Analysis, Access, Process Improvement, Business Analysis
Education
University of Northern Iowa 1992 — 1997
MIS, Business/Corporate Communications
United States Postal Service January 2014 - Present
United States Postal Service August 2011 - October 2013
The CBE Group, Inc. November 2010 - August 2011
Skills
Management, Strategic Planning, Team Building
Education
Des Moines Area Community College 1992 — 1999
AAS Respiratory Therapist, Pulmonary Disease
Des Moines Area Community College 1992 — 1997
Associate of Arts (A.A.)
Simpson College
Bachelor's degree, Computer Science
Windham Professionals 2006 - Present
The CBE Group, Inc October 2004 - October 2006
Nationwide Credit, Inc. September 1999 - October 2004
Skills
Call Centers, Credit, Executive Management, Process Improvement, Operations Management, Vendor Management, Risk Management, Team Building, Forecasting, Financial Services, Leadership, Outsourcing, Management, Strategic Planning, Financial Analysis, Call Center, Skip Tracing, Coaching, Analysis, Loans, Finance, Customer Retention, Budgets, Banking, Team Leadership, Account Management, CRM, Credit Cards, Leadership Development, Sales, Portfolio Management, Accounts Receivable, Business Process..., Training
Education
University of Phoenix-Sacramento Valley Campus
Bachelor of Science (BS), Business Administration
The CBE Group, Inc. November 2009 - Present
Skills
Customer Service, Microsoft Excel, Team Building, Call Centers
Education
Kaplan University-Cedar Falls Campus
Associate's degree
North East Iowa Area Agency on Aging January 2012 - Present
Waverly Light and Power June 2009 - August 2011
The CBE Group, Inc. June 2007 - June 2009
Skills
Grant Writing, Strategic Planning, Customer Service, Access, Analysis, Data Analysis, Leadership, Budgets, Microsoft Office, Social Media, Program Management, Training, Microsoft Excel, PowerPoint, Team Building, Call Center, Call Centers, HTML, Government Relations, Management, Vendor Management
Education
University of Northern Iowa 2005 — 2007
Master of Public Policy, Gerontology
University of Northern Iowa 2000 — 2005
Bachelor of Arts, Sociology, Philosophy
First National Bank, Ames/Ankeny June 2015 - Present
Shepard, Gibson & Lievens Law Firm June 2007 - Present
State Bank & Trust Co. February 2015 - June 2015
First National Bank, Ames/Ankeny November 2012 - February 2015
Meskwaki Casino January 2009 - November 2012
The CBE Group, Inc. May 2007 - June 2008
Gap Inc./Banana Republic May 2005 - May 2006
Skills
Customer Service, Employee Relations, Coaching, Public Relations, Interpersonal..., Microsoft Office, Customer Relations, Writing, Cash Handling Experience, Banking, Sales, Accounting, Research, Strategic Planning, Management, Outlook, Public Speaking, Marketing, Microsoft Excel, PowerPoint, Social Media, Microsoft Word
Education
Iowa State University 2013 — 2016
Bachelor of Science (B.S.), Marketing, 3.92 GPA
Marshalltown Community College 2010 — 2012
AA, Liberal Arts
Aplington-Parkersburg High School 1999 — 2002
Diploma, High School/Secondary Diploma Programs
Marketlink Inc. June 2015 - Present
The CBE Group, Inc. August 1993 - June 2015
CBE Group 2003 - 2005
CBE Group 1993 - 2003
Skills
Call Center, Operations Management, P&L Management, Third Party Collections, Healthcare Industry, Utility Industry, Credit, Vendor Management, Executive Management, Cross Functional Team..., Budgets, Skip Tracing, Sales, Outsourcing, Team Leadership, Risk Management, Analysis, Cross-functional Team..., Process Improvement, Accounts Receivable, Leadership Development, Leadership, Team Building, Change Management, Strategic Planning, Employee Relations, Training, New Business Development, Credit Cards, Loans, Strategy, Banking, Business Analysis, Customer Retention, CRM, Revenue Cycle Management, Business Development, Time Management, Coaching, Business Process..., Financial Services, Customer Satisfaction, Performance Management, Account Management, Revenue Cycle, Call Center Development, Healthcare, Management, Customer Service, Microsoft Excel
Education
University of Iowa 1982 — 1984
Psychology, 2 Years
Valley High School West Des Moines, Ia 1979 — 1982
High School, General Studies, Graduated
Comcast Cable July 2015 - Present
John Deere April 2014 - July 2015
John Deere May 2011 - April 2014
John Deere 2009 - 2011
The CBE Group, Inc. September 2008 - November 2009
Skills
Web Services, Troubleshooting, Process Improvement, SAP, Project Management, Visio, Windows, Infrastructure, Software Documentation, Data Center, Computer Hardware, System Administration, Integration, Windows 7, Customer Service
Education
University of Northern Iowa 2006 — 2011
B.S., Computer Science, Electrical Engineering Technology
The CBE Group, Inc. January 2005 - Present
Education
Kirkwood Community College 2001 — 2003
Accounting
Iowa Medical and Classification Center May 2012 - Present
Iowa Army National Guard December 2006 - Present
Afghanistan August 2010 - September 2011
Vangent Inc August 2009 - July 2010
The CBE Group Inc January 2008 - August 2009
Skills
Infantry Tactics, Small Unit Leadership, Military Decision..., FBCB2, CPOF, SINCGARS, Tactical Communications, PMCS, SATCOM, Customer Service, Data Entry, Typing, Phone Skills, Third Party Collections, Skip Tracing, Active DoD Secret..., COMSEC, NIPR, SIPRNET, Military Vehicles, M-16, Weapons Training, Weapons Handling, Marksmanship
Education
University of Northern IowaDecember 2009 2008 — 2009
Bachelor of Arts, Movement and Exercise Science
Northwestern College 2004 — 2006
N/A, Kinesiology and Exercise Science
Internal Revenue Service March 2014 - May 2015
Dex One July 2011 - October 2012
Dex One Digital, Inc. August 2011 - September 2012
The Cbe Group Inc May 2010 - November 2010
Wells Fargo October 2004 - February 2009
One World Lab, Inc. March 2004 - October 2004
Encore Receivable Management January 2004 - March 2004
Risk Management Alternatives January 2000 - November 2003
Keys to Success, LLC October 1994 - January 2000
Skills
Management, Leadership, Customer Retention, Interviews, Risk Management, Business Process..., Skilled Multi-tasker, Call Centers, Microsoft Office, Microsoft Excel, Microsoft Word, CRM, Organizational..., New Business Development, Lead Generation, Online Advertising, Customer Relations, Cross-functional Team..., Financial Modeling, Cold Calling, Sales, Digital Marketing
Education
DeVry University
Longview Community College
The CBE Group, Inc. 2011 - 2012
Wells Fargo March 2003 - July 2011
Skills
Call Centers, Risk Management, Call Center, Credit Cards, Debit Cards, Credit
Education
Simpson College 2008 — 2013
Bachelor's degree, English/Journalism & Mass Comm, Senior
OnStar March 2013 - Present
The CBE Group, Inc. April 2012 - Present
CBE Group September 2009 - March 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Predictive Dialers, Analysis, Strategy, Access, Financial Analysis, Banking, Risk Management, Data Analysis, Forecasting, Process Improvement, Business Analysis, Visio, PeopleSoft, Insurance, Outlook, Budgets, Leadership, Financial Reporting, SQL, User Acceptance Testing, Singl.eView
Education
Iowa State University 2007 — 2009
Master of Arts (M.A.), History, 3.74
Iowa State University 2003 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General, 3.4
Iowa State University 2003 — 2007
Bachelor of Science, History, 3.4
Hyundai Capital America January 2010 - Present
The CBE Group, Inc January 2008 - Present
First Investors January 2008 - January 2010
First Investors 2007 - 2009
Car Max Auto Finance January 2006 - January 2008
T-Mobile January 2003 - January 2005
Education
Broward College
Associates of Arts, Communications
Kennesaw State University
Bachelor's Degree, Communications; Public Relationsand Marketing
SHAZAM Network - ITS, Inc. 2014 - Present
Consumer Safety Technology, dba Intoxalock 2013 - 2014
The CBE Group, Inc. 2006 - 2013
Wells Fargo Financial Leasing 1991 - 2006
First National Bank 1987 - 1991
Skills
Leadership, 7 Habits of Highly..., Collections, Team Building, Harmony, Professional..., Operations Management, Business Ethics, Call Center, Vendor Management, Vendor Relationships, Process Improvement, Call Monitoring, Skip, Accounts Receivable, 1st and 3rd Party..., Team Leadership, Leadership Development, Human Resources, Recruiting, Mentoring, Continuous Improvement, Call Centers, Compliance, Outsourcing, Credit, Banking, Forecasting, Credit Cards, Customer Satisfaction, Training, Credit Analysis, Skip Tracing, Management, Credit Risk, Loans, Relationship Management, Customer Service, Business Analysis, Performance Management, Portfolio Management, Insurance, Mortgage Lending, Coaching, Hiring, Financial Analysis, CRM, Auditing, Cross-functional Team..., Account Management
Education
Iowa State University - College of Business
Bachelor's degree, Business Administration and Management, General
Institute of Computer Science
Missouri Valley High School
CUNA Mutual Group March 2013 - Present
CUNA Mutual Group March 2013 - Present
The CBE Group, Inc June 2011 - March 2013
The CBE Group, Inc February 2011 - June 2011
The CBE Group, Inc January 2009 - February 2011
Skills
Leadership, Customer Service, Process Improvement, Call Centers, Strategic Planning, Management, Analysis, Team Building, Forecasting, Sales, Team Leadership, Training, Microsoft Excel, Microsoft Office, Coaching, Operations Management
Education
Upper Iowa University 2015 — 2016
Bachelor’s Degree, Information Systems, 3.85 GPA
University of Northern Iowa
B.A, English Literature