Expert Global Solutions
Industry: Business process outsourcing company
DescriptionFounded in 2012, Expert Global Solutions, Inc., based in Plano, Texas, was the world's largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates. Headquarters: United States of America Parent organization: Alorica Founded: 2012 Number of locations: Over 100 Globally Number of employees: ~43,000 (2012) People also search for: Alorica, APAC Customer Services, NCO Financial Systems Inc
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Expert Global Solutions Employees
Employee
Years
Job
Industry
Joshua Marszalek Joshua Marszalek's Expert Global Solutions Experience November 2014 - Present
Job Accountant I at Expert Global Solutions
Industry Accounting
Experience
Expert Global Solutions November 2014 - Present
John Deere January 2013 - May 2014
Lockport Township Park District January 2008 - August 2012
Skills
Microsoft Office, Leadership, Organized Multi-tasker, Group Work, AED, Cpr Certified
Education
Augustana College 2010 — 2014
Bachelor of Arts (B.A.), Accounting, Business Finance, Cumulative GPA 3.5/4.0 Accounting GPA 3.8/4.0
Lockport Township High School 2006 — 2010
Expert Global Solutions November 2014 - Present
John Deere January 2013 - May 2014
Lockport Township Park District January 2008 - August 2012
Skills
Microsoft Office, Leadership, Organized Multi-tasker, Group Work, AED, Cpr Certified
Education
Augustana College 2010 — 2014
Bachelor of Arts (B.A.), Accounting, Business Finance, Cumulative GPA 3.5/4.0 Accounting GPA 3.8/4.0
Lockport Township High School 2006 — 2010
Jaycob Martin Jaycob Martin's Expert Global Solutions Experience August 2015 - Present
Job Pharmacy Technician at Expert Global Solutions
Industry Retail
Experience
Expert Global Solutions August 2015 - Present
Expert Global Solutions March 2015 - Present
APAC Customer Services October 2014 - Present
Cub Foods June 1998 - October 2014
Skills
Retail, Customer Service, Customer Satisfaction, Cashiering, Microsoft Office, Data Entry, Merchandising, Teamwork, Time Management, Retail Sales, Leadership, Training, PowerPoint
Education
Dakota County Technical College 2009 — 2011
Web Page, Digital/Multimedia and Information Resources Design
Expert Global Solutions August 2015 - Present
Expert Global Solutions March 2015 - Present
APAC Customer Services October 2014 - Present
Cub Foods June 1998 - October 2014
Skills
Retail, Customer Service, Customer Satisfaction, Cashiering, Microsoft Office, Data Entry, Merchandising, Teamwork, Time Management, Retail Sales, Leadership, Training, PowerPoint
Education
Dakota County Technical College 2009 — 2011
Web Page, Digital/Multimedia and Information Resources Design
Elvira Alvillar Elvira Alvillar's Expert Global Solutions Experience August 2014 - Present
Job Graphic Designer
Industry Design
Experience
Expert Global Solutions August 2014 - Present
Blue Rose Design & Photography December 2012 - Present
Legal Shield September 2012 - Present
LogoALL June 2013 - June 2014
Zale January 2005 - May 2011
IKON Office Solutions February 2006 - November 2006
Family Child Care 2001 - 2002
AAFES 1999 - 2000
374th SVS Enlisted Club May 1998 - October 1998
374th Enlisted Clus February 1998 - May 1998
Skills
Photoshop, Illustrator, Logo Design, Dreamweaver, Microsoft Office 2007, Customer Service, Graphic Design, Editing, Office Administration, Sales, Management, Typing, Travel Photography, Digital Photography, Web Design, Graphics, Illustration, Adobe Acrobat, Adobe Creative Suite, Packaging, InDesign, Layout, Visual Merchandising, Photography, Retail, Jewelry, PowerPoint, Cashiering, Merchandising, Retail Sales, Invoicing, Time Management, Watches, POS, Planograms, Image Manipulation, Store Operations, Gems, Diamonds, Store Management, Product Knowledge, Image Editing, New Store Openings, Loss Prevention, Inventory Control, Employee Training, Documentation, Coaching, Team Leadership, Payroll
Education
Art Institute of Pittsburgh 2009 — 2012
Associate's degree, Graphic Design
Glendale Community College 1995 — 1997
Photography, Photography
Expert Global Solutions August 2014 - Present
Blue Rose Design & Photography December 2012 - Present
Legal Shield September 2012 - Present
LogoALL June 2013 - June 2014
Zale January 2005 - May 2011
IKON Office Solutions February 2006 - November 2006
Family Child Care 2001 - 2002
AAFES 1999 - 2000
374th SVS Enlisted Club May 1998 - October 1998
374th Enlisted Clus February 1998 - May 1998
Skills
Photoshop, Illustrator, Logo Design, Dreamweaver, Microsoft Office 2007, Customer Service, Graphic Design, Editing, Office Administration, Sales, Management, Typing, Travel Photography, Digital Photography, Web Design, Graphics, Illustration, Adobe Acrobat, Adobe Creative Suite, Packaging, InDesign, Layout, Visual Merchandising, Photography, Retail, Jewelry, PowerPoint, Cashiering, Merchandising, Retail Sales, Invoicing, Time Management, Watches, POS, Planograms, Image Manipulation, Store Operations, Gems, Diamonds, Store Management, Product Knowledge, Image Editing, New Store Openings, Loss Prevention, Inventory Control, Employee Training, Documentation, Coaching, Team Leadership, Payroll
Education
Art Institute of Pittsburgh 2009 — 2012
Associate's degree, Graphic Design
Glendale Community College 1995 — 1997
Photography, Photography
N. James Richardson Ph.D. PMP, ITILv3 N. James Richardson Ph.D. PMP, ITILv3's Expert Global Solutions Experience April 2014 - Present
Job Sr. Project Executive at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions April 2014 - Present
MERK Technologies Intl. March 2013 - Present
Adobe Systems April 2010 - February 2013
MERK Technologies Intl. 2008 - 2010
Universal Mind 2006 - 2009
MERK Technologies Intl/Adobe June 2001 - May 2006
Skills
Enterprise Software, SaaS, Scrum, Cloud Computing, Software Project..., Business Intelligence, Tomcat, Software Development, Java Enterprise Edition, XML, Requirements Analysis, Software Implementation, Management, Strategy, CRM, Software Implementation..., Software Integrations, JavaScript, Professional Services, Security, SQL, Business Development, Linux, Agile Methodologies, Adobe Connect..., Professional Services..., Adobe Connect Training, LiveCycle Implementation, Adobe Presenter Training, LiveCycle - DRM, Adobe Captivate Training, Hardware Infrastructure, Complex Project..., Federal Enterprise..., Enterprise Architecture, Integration, Mobile Applications, Web Applications, Oracle, SOA, Solution Architecture, Databases, Architectures, PMP, ITIL, JBoss Application Server, Web Services, Architecture, Consulting
Education
Rensselaer Polytechnic Institute 2009 — 2011
Ph.D., Technological Engineering and Applied Sciences/Physics
American InterContinental University 2001 — 2005
Master of Business Administration (MBA), Business Administration, Management and Operations
Expert Global Solutions April 2014 - Present
MERK Technologies Intl. March 2013 - Present
Adobe Systems April 2010 - February 2013
MERK Technologies Intl. 2008 - 2010
Universal Mind 2006 - 2009
MERK Technologies Intl/Adobe June 2001 - May 2006
Skills
Enterprise Software, SaaS, Scrum, Cloud Computing, Software Project..., Business Intelligence, Tomcat, Software Development, Java Enterprise Edition, XML, Requirements Analysis, Software Implementation, Management, Strategy, CRM, Software Implementation..., Software Integrations, JavaScript, Professional Services, Security, SQL, Business Development, Linux, Agile Methodologies, Adobe Connect..., Professional Services..., Adobe Connect Training, LiveCycle Implementation, Adobe Presenter Training, LiveCycle - DRM, Adobe Captivate Training, Hardware Infrastructure, Complex Project..., Federal Enterprise..., Enterprise Architecture, Integration, Mobile Applications, Web Applications, Oracle, SOA, Solution Architecture, Databases, Architectures, PMP, ITIL, JBoss Application Server, Web Services, Architecture, Consulting
Education
Rensselaer Polytechnic Institute 2009 — 2011
Ph.D., Technological Engineering and Applied Sciences/Physics
American InterContinental University 2001 — 2005
Master of Business Administration (MBA), Business Administration, Management and Operations
Abbey Dawson-Becker Abbey Dawson-Becker's Expert Global Solutions Experience May 2014 - Present
Job Business Analyst at Expert Global Solutions
Industry Executive Office
Experience
Expert Global Solutions May 2014 - Present
APAC Customer Services February 2011 - May 2014
Advertising Marketing December 2004 - July 2010
Olive Garden Italian Restaurant February 1998 - May 2005
Skills
CRM, Leadership, Customer Service, Advertising, Account Management, Training, Marketing, Customer Satisfaction, Time Management, Recruiting, Budgets, Call Centers, Event Planning, Editing, Marketing Communications, Public Speaking, Research, Operating Budgets, Balancing Budgets, Financial Forecasting, Account Reconciliation, Client Relations, Client Liaison, Client Billing, IT Operations, Revenue Forecasting
Education
Minnesota State University, Moorhead 2000 — 2004
BS, English/Mass Communication
Expert Global Solutions May 2014 - Present
APAC Customer Services February 2011 - May 2014
Advertising Marketing December 2004 - July 2010
Olive Garden Italian Restaurant February 1998 - May 2005
Skills
CRM, Leadership, Customer Service, Advertising, Account Management, Training, Marketing, Customer Satisfaction, Time Management, Recruiting, Budgets, Call Centers, Event Planning, Editing, Marketing Communications, Public Speaking, Research, Operating Budgets, Balancing Budgets, Financial Forecasting, Account Reconciliation, Client Relations, Client Liaison, Client Billing, IT Operations, Revenue Forecasting
Education
Minnesota State University, Moorhead 2000 — 2004
BS, English/Mass Communication
Brandon Cermak Brandon Cermak's Expert Global Solutions Experience April 2015 - Present
Job I am a multitalented business professional currently seeking out new opportunities.
Industry Marketing and Advertising
Experience
Expert Global Solutions April 2015 - Present
Marco, Inc. April 2014 - February 2015
FedEx Ground December 2011 - April 2014
Gander Mountain April 2012 - December 2012
The Coca-Cola Company July 2011 - January 2012
Skills
Training, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Process Scheduler, Marketing Strategy, Marketing Research, Product Marketing, Marketing, Customer Service, Microsoft Word, Sales, Social Media, Direct Sales
Education
Bemidji State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Anoka Technical College 2008 — 2010
Diploma, Electrician
Anoka Ramsey Community College 2006 — 2008
Liberal arts degree, General Studies
Expert Global Solutions April 2015 - Present
Marco, Inc. April 2014 - February 2015
FedEx Ground December 2011 - April 2014
Gander Mountain April 2012 - December 2012
The Coca-Cola Company July 2011 - January 2012
Skills
Training, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Process Scheduler, Marketing Strategy, Marketing Research, Product Marketing, Marketing, Customer Service, Microsoft Word, Sales, Social Media, Direct Sales
Education
Bemidji State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Anoka Technical College 2008 — 2010
Diploma, Electrician
Anoka Ramsey Community College 2006 — 2008
Liberal arts degree, General Studies
Holly Steuwe Holly Steuwe's Expert Global Solutions Experience November 2014 - Present
Job Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions November 2014 - Present
NCO Group January 2012 - October 2014
Skills
BPO, Call Center, Operations Management, Outsourcing, Customer Satisfaction, Workforce Management, Customer Experience, Performance Management, Vendor Management, Process Improvement, Customer Service, Management, Team Leadership, Team Building, Contact Centers, Call Centers
Education
Siena Heights University 2008 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Jackson Community College 2001 — 2005
Associate's Degree in Arts, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Expert Global Solutions November 2014 - Present
NCO Group January 2012 - October 2014
Skills
BPO, Call Center, Operations Management, Outsourcing, Customer Satisfaction, Workforce Management, Customer Experience, Performance Management, Vendor Management, Process Improvement, Customer Service, Management, Team Leadership, Team Building, Contact Centers, Call Centers
Education
Siena Heights University 2008 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Jackson Community College 2001 — 2005
Associate's Degree in Arts, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Dana Diedrick Dana Diedrick's Expert Global Solutions Experience September 2014 - Present
Job Senior Accountant at APAC Customer Services
Industry Accounting
Experience
Expert Global Solutions September 2014 - Present
Expert Global Solutions November 2012 - September 2014
Clifton Gunderson LLP June 2012 - August 2012
Allegro Funds January 2011 - March 2011
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Research, Teamwork, Social Media, Public Speaking, SAP
Education
Augustana College 2008 — 2012
Bachelor of Arts (BA), Accounting and Finance
Expert Global Solutions September 2014 - Present
Expert Global Solutions November 2012 - September 2014
Clifton Gunderson LLP June 2012 - August 2012
Allegro Funds January 2011 - March 2011
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Research, Teamwork, Social Media, Public Speaking, SAP
Education
Augustana College 2008 — 2012
Bachelor of Arts (BA), Accounting and Finance
Zachary Madrigal, MBA Zachary Madrigal, MBA's Expert Global Solutions Experience May 2015 - Present
Job VP Healthcare | BPS Revenue Cycle Optimization & Customer Care Strategy at Expert Global Solutions, Inc.
Industry Hospital & Health Care
Experience
Expert Global Solutions May 2015 - Present
Wipro January 2015 - May 2015
GENPACT LLC July 2012 - January 2015
Authentidate Holding Corp (Healthcare Industry) September 2008 - July 2012
Zounds Inc. (Medical Device) March 2007 - September 2008
Novo Nordisk Pharmaceuticals June 2003 - March 2007
New Valley Health Group d/b/a O2 Science January 2001 - June 2003
Abbott 1997 - 2001
Merck 1993 - 1997
Pfizer August 1989 - June 1993
Education
University of Pennsylvania - The Wharton School 2013 — 2013
Course: Financial Accounting
University of Phoenix 2008 — 2010
MBA
Arizona State University 1985 — 1989
BS
Orange Coast College 1982 — 1984
AA
Genpact LTD. 2012 — 2012
Lean Six Sigma- Green Belt: Trained and Tested
Expert Global Solutions May 2015 - Present
Wipro January 2015 - May 2015
GENPACT LLC July 2012 - January 2015
Authentidate Holding Corp (Healthcare Industry) September 2008 - July 2012
Zounds Inc. (Medical Device) March 2007 - September 2008
Novo Nordisk Pharmaceuticals June 2003 - March 2007
New Valley Health Group d/b/a O2 Science January 2001 - June 2003
Abbott 1997 - 2001
Merck 1993 - 1997
Pfizer August 1989 - June 1993
Education
University of Pennsylvania - The Wharton School 2013 — 2013
Course: Financial Accounting
University of Phoenix 2008 — 2010
MBA
Arizona State University 1985 — 1989
BS
Orange Coast College 1982 — 1984
AA
Genpact LTD. 2012 — 2012
Lean Six Sigma- Green Belt: Trained and Tested
Robert Lincecum Robert Lincecum's Expert Global Solutions Experience May 2015 - July 2015
Job Information Technolgy Specialist
Industry Information Technology and Services
Experience
Xerox Corporation July 2015 - Present
Expert Global Solutions May 2015 - July 2015
Scholastic July 2014 - July 2015
Schaeffler April 2012 - October 2012
CompuCom October 2011 - April 2012
Bordertown Casino and Bingo November 2009 - September 2011
Missouri Army National Guard August 2006 - June 2011
TEKsystems 2003 - 2008
Skills
A+ Certified, Servers, Networking, Help Desk Support, Security, Operating Systems, Windows 7, Troubleshooting, VMware, Information Technology, Windows Server, Computer Hardware, Laptops, Cisco Technologies, Windows, Printers, XP, Computer Repair, Windows XP, Software Installation, System Deployment, Customer Service, Routers, Technical Support, Network Administration, Information Assurance, Workstations, DHCP, Configuration Management, System Administration, Group Policy, Active Directory, Hardware, Cabling, Network Security, Computer Security, Server Administration, Wireless Networking, Hardware Support, Desktop Computers, Linux, Leadership, Microsoft Exchange, Antivirus, VPN, Remote Desktop, LAN-WAN, Microsoft Technologies, Training, Microsoft Office
Education
Crowder College 2012 — 2012
Associate of Arts and Sciences (AAS), Computer and Network Support Technology
NorthWest Arkansas Community College 2001 — 2003
Infomation Systems Networking
Community College of the Air Force 1995 — 1999
Management Information Systems, General
Tri-city 1986 — 1994
High School Diploma, General
Xerox Corporation July 2015 - Present
Expert Global Solutions May 2015 - July 2015
Scholastic July 2014 - July 2015
Schaeffler April 2012 - October 2012
CompuCom October 2011 - April 2012
Bordertown Casino and Bingo November 2009 - September 2011
Missouri Army National Guard August 2006 - June 2011
TEKsystems 2003 - 2008
Skills
A+ Certified, Servers, Networking, Help Desk Support, Security, Operating Systems, Windows 7, Troubleshooting, VMware, Information Technology, Windows Server, Computer Hardware, Laptops, Cisco Technologies, Windows, Printers, XP, Computer Repair, Windows XP, Software Installation, System Deployment, Customer Service, Routers, Technical Support, Network Administration, Information Assurance, Workstations, DHCP, Configuration Management, System Administration, Group Policy, Active Directory, Hardware, Cabling, Network Security, Computer Security, Server Administration, Wireless Networking, Hardware Support, Desktop Computers, Linux, Leadership, Microsoft Exchange, Antivirus, VPN, Remote Desktop, LAN-WAN, Microsoft Technologies, Training, Microsoft Office
Education
Crowder College 2012 — 2012
Associate of Arts and Sciences (AAS), Computer and Network Support Technology
NorthWest Arkansas Community College 2001 — 2003
Infomation Systems Networking
Community College of the Air Force 1995 — 1999
Management Information Systems, General
Tri-city 1986 — 1994
High School Diploma, General
Lisé M. Anderson, CSM Lisé M. Anderson, CSM's Expert Global Solutions Experience April 2015 - Present
Job Strategic Business Partner, Customer Engagement Leader
Industry Marketing and Advertising
Experience
Expert Global Solutions April 2015 - Present
NICE Systems September 2013 - April 2015
TPG TeleManagement, Inc. January 2010 - June 2013
TPG Telemanagement, Inc August 2008 - January 2010
APAC Customer Services, Inc March 2006 - March 2008
APAC Customer Services February 2002 - February 2006
APAC Customer Services December 1998 - February 2002
ITI Marketing Services, Inc. November 1996 - July 1998
Skills
New Business Development, Call Center, Project Coordination, Problem Solving, Program Management, Organizational..., Business Strategy, Business Management, Customer Experience, Customer Relations, Management, Call Centers, Customer Satisfaction, Business Development, Vendor Management, Workforce Management, CRM, Change Management, Training, Telecommunications, Project Management, Coaching, Analysis, Strategic Partnerships, Strategic Planning, Product Management, Project Delivery, Strategic Insights, Requirements Analysis, Performance Management, Business Process, Product Demonstration, Manage Complex Projects, Large-scale Projects, IT Solutions, Business Process..., Internal Communications, Enterprise Risk..., Cross-functional Team..., Emotional Intelligence, Result Oriented, Action Oriented, ROI Optimization, Self-starter, Goal-driven leader, Communication Skills, Technology Enabled..., Outsourcing, Contact Centers, SDLC
Education
University of Nebraska at Omaha 1981 — 1989
Metropolitan Community College 1989 — 1992
The Equitable Life Insurance Company 1989 — 1990
Scrum Alliance, Inc. 2013 — 2016
Scrum Alliance
Project Management Institute 2013 — 2015
Project Management Professional (PMP)
Disciplined Agile Consortium 2013 — 2013
Yellow Belt Agile Certification
Expert Global Solutions April 2015 - Present
NICE Systems September 2013 - April 2015
TPG TeleManagement, Inc. January 2010 - June 2013
TPG Telemanagement, Inc August 2008 - January 2010
APAC Customer Services, Inc March 2006 - March 2008
APAC Customer Services February 2002 - February 2006
APAC Customer Services December 1998 - February 2002
ITI Marketing Services, Inc. November 1996 - July 1998
Skills
New Business Development, Call Center, Project Coordination, Problem Solving, Program Management, Organizational..., Business Strategy, Business Management, Customer Experience, Customer Relations, Management, Call Centers, Customer Satisfaction, Business Development, Vendor Management, Workforce Management, CRM, Change Management, Training, Telecommunications, Project Management, Coaching, Analysis, Strategic Partnerships, Strategic Planning, Product Management, Project Delivery, Strategic Insights, Requirements Analysis, Performance Management, Business Process, Product Demonstration, Manage Complex Projects, Large-scale Projects, IT Solutions, Business Process..., Internal Communications, Enterprise Risk..., Cross-functional Team..., Emotional Intelligence, Result Oriented, Action Oriented, ROI Optimization, Self-starter, Goal-driven leader, Communication Skills, Technology Enabled..., Outsourcing, Contact Centers, SDLC
Education
University of Nebraska at Omaha 1981 — 1989
Metropolitan Community College 1989 — 1992
The Equitable Life Insurance Company 1989 — 1990
Scrum Alliance, Inc. 2013 — 2016
Scrum Alliance
Project Management Institute 2013 — 2015
Project Management Professional (PMP)
Disciplined Agile Consortium 2013 — 2013
Yellow Belt Agile Certification
Steven Roncal Steven Roncal's Expert Global Solutions Experience September 2013 - March 2015
Job Sales Operations at Infusionsoft
Industry Computer Software
Experience
Infusionsoft July 2015 - Present
Expert Global Solutions September 2013 - March 2015
AZ Insurance June 2011 - September 2014
Terminix July 2006 - September 2011
Enterprise Rent-A-Car June 2003 - June 2006
Skills
Sales Management, New Business Development, Sales, Account Management, Customer Retention, Sales Process, Customer Satisfaction, Cold Calling, Sales Operations, Team Building, Direct Sales, Selling, Sales Presentations, Profit, B2B, Small Business, Marketing, Insurance, P, Training, Salesforce.com, Recruiting, Customer Service, Operations Management, Negotiation, Hiring, Management, Inventory Management, Contract Negotiation, Coaching, Lead Generation, Business Development, Forecasting, Team Leadership, Strategic Planning, Budgets, Marketing Strategy, Business Planning, Retail, Purchasing, Competitive Analysis, Leadership Development, Social Networking, Talent Acquisition, Team Management, Entrepreneurship, Process Improvement, Microsoft Office, Fleet Management, Employee Benefits
Education
FIDM 1999 — 2002
Associate of Arts (A.A.), Design and Merchandising
Fashion Institute of Design & Merchandising 1999 — 2002
Associate of Arts (A.A.), Graphic Design
Infusionsoft July 2015 - Present
Expert Global Solutions September 2013 - March 2015
AZ Insurance June 2011 - September 2014
Terminix July 2006 - September 2011
Enterprise Rent-A-Car June 2003 - June 2006
Skills
Sales Management, New Business Development, Sales, Account Management, Customer Retention, Sales Process, Customer Satisfaction, Cold Calling, Sales Operations, Team Building, Direct Sales, Selling, Sales Presentations, Profit, B2B, Small Business, Marketing, Insurance, P, Training, Salesforce.com, Recruiting, Customer Service, Operations Management, Negotiation, Hiring, Management, Inventory Management, Contract Negotiation, Coaching, Lead Generation, Business Development, Forecasting, Team Leadership, Strategic Planning, Budgets, Marketing Strategy, Business Planning, Retail, Purchasing, Competitive Analysis, Leadership Development, Social Networking, Talent Acquisition, Team Management, Entrepreneurship, Process Improvement, Microsoft Office, Fleet Management, Employee Benefits
Education
FIDM 1999 — 2002
Associate of Arts (A.A.), Design and Merchandising
Fashion Institute of Design & Merchandising 1999 — 2002
Associate of Arts (A.A.), Graphic Design
Crystal (Crystal King) Burnley Crystal (Crystal King) Burnley's Expert Global Solutions Experience July 2015 - Present
Job Member Services Expert Global Solutions
Industry Hospital & Health Care
Experience
Expert Global Solutions July 2015 - Present
Entertainment Benefits Group December 2014 - Present
AT&T June 2000 - Present
ATT 2000 - 2014
Skills
Inventory Management, VoIP, Vendor Management, Six Sigma, Customer Service, Employee Training, Project Management, Dispatching, Centrex, Customer Escalation..., Nortel Meridian, Oracle Applications, AT&T Business Direct, AT&T AOTS, Citrix, Force for the Load..., Force for Analyst &..., Force Basics, AT&T Business Direct..., Billing Inquiry &..., Data Billing..., AT&T GPS, Telecommunications, Customer Experience, Process Improvement, Call Centers, Leadership, Customer Satisfaction, Sales, Managed Services
Education
Capella University
Bachelor of Applied Science (BASc), Accounting, 3.0
Expert Global Solutions July 2015 - Present
Entertainment Benefits Group December 2014 - Present
AT&T June 2000 - Present
ATT 2000 - 2014
Skills
Inventory Management, VoIP, Vendor Management, Six Sigma, Customer Service, Employee Training, Project Management, Dispatching, Centrex, Customer Escalation..., Nortel Meridian, Oracle Applications, AT&T Business Direct, AT&T AOTS, Citrix, Force for the Load..., Force for Analyst &..., Force Basics, AT&T Business Direct..., Billing Inquiry &..., Data Billing..., AT&T GPS, Telecommunications, Customer Experience, Process Improvement, Call Centers, Leadership, Customer Satisfaction, Sales, Managed Services
Education
Capella University
Bachelor of Applied Science (BASc), Accounting, 3.0
Nicole Bond's Expert Global Solutions Experience April 2015 - Present
Job Recruiter Expert Global Solutions(NCO/APAC)
Industry Staffing and Recruiting
Experience
Expert Global Solutions April 2015 - Present
Onin Staffing October 2013 - January 2015
AmeriCold Logistics, LLC. November 2012 - January 2013
Wal-Mart Home Office January 2010 - January 2012
Wal-Mart Home Office January 2008 - January 2010
Wal-Mart Home Office / Transportation January 2007 - January 2008
Wal-Mart Home Office/ Transportation January 2005 - January 2007
Skills
Customer Service, Logistics, Hiring, Cold Calling, Microsoft Excel, Sourcing, New Hire Orientations, 3PL, Transportation, Auditing, LTL, Truckload, Freight, Container, Refrigeration, Distribution Center..., Transportation..., Dispatching, Air Freight, Trucking, Import, Staffing Services, Staff Development, Temporary Staffing, Applicant Tracking..., Temporary Placement, Cold Ca, Training, Management, Team Building, Recruiting, Employee Relations, Onboarding, Leadership, Performance Management
Education
Neosho High School 1998 — 2002
High school Diploma
Crowder College
Expert Global Solutions April 2015 - Present
Onin Staffing October 2013 - January 2015
AmeriCold Logistics, LLC. November 2012 - January 2013
Wal-Mart Home Office January 2010 - January 2012
Wal-Mart Home Office January 2008 - January 2010
Wal-Mart Home Office / Transportation January 2007 - January 2008
Wal-Mart Home Office/ Transportation January 2005 - January 2007
Skills
Customer Service, Logistics, Hiring, Cold Calling, Microsoft Excel, Sourcing, New Hire Orientations, 3PL, Transportation, Auditing, LTL, Truckload, Freight, Container, Refrigeration, Distribution Center..., Transportation..., Dispatching, Air Freight, Trucking, Import, Staffing Services, Staff Development, Temporary Staffing, Applicant Tracking..., Temporary Placement, Cold Ca, Training, Management, Team Building, Recruiting, Employee Relations, Onboarding, Leadership, Performance Management
Education
Neosho High School 1998 — 2002
High school Diploma
Crowder College
Mensah Ajanaku Mensah Ajanaku's Expert Global Solutions Experience February 2015 - Present
Job Team Lead
Industry Education Management
Experience
Expert Global Solutions February 2015 - Present
The Home Depot October 2013 - January 2015
Community Action Marin August 2011 - August 2013
Oakland Fire Department October 2011 - April 2012
Infinity Investments January 2011 - January 2012
No Worries Restaurant October 2010 - September 2011
Whole Foods Market February 2007 - June 2010
Impact Community High School via Family Service Agency August 2003 - August 2004
Skills
Microsoft Office..., Management/Supervisor..., Self motivated w/..., Clean, meticulous and..., Program Management, Cashiering, Microsoft Word, PowerPoint, Inventory Management, Time Management, Event Planning, Training, Public Speaking, Supervising, Supervisory Skills, Team Building, Community Outreach, Team Leadership, Telephone Skills, Employee Training, Conflict Resolution, Customer Experience, Social Media, Sales, Microsoft Office
Education
California State University-Hayward 1999 — 2004
Bachelor of Arts (B.A.), Ethnic Studies
Expert Global Solutions February 2015 - Present
The Home Depot October 2013 - January 2015
Community Action Marin August 2011 - August 2013
Oakland Fire Department October 2011 - April 2012
Infinity Investments January 2011 - January 2012
No Worries Restaurant October 2010 - September 2011
Whole Foods Market February 2007 - June 2010
Impact Community High School via Family Service Agency August 2003 - August 2004
Skills
Microsoft Office..., Management/Supervisor..., Self motivated w/..., Clean, meticulous and..., Program Management, Cashiering, Microsoft Word, PowerPoint, Inventory Management, Time Management, Event Planning, Training, Public Speaking, Supervising, Supervisory Skills, Team Building, Community Outreach, Team Leadership, Telephone Skills, Employee Training, Conflict Resolution, Customer Experience, Social Media, Sales, Microsoft Office
Education
California State University-Hayward 1999 — 2004
Bachelor of Arts (B.A.), Ethnic Studies
Felicia Eley Felicia Eley's Expert Global Solutions Experience December 2014 - Present
Job Regional Recruiting Business Partner
Industry Human Resources
Experience
Expert Global Solutions December 2014 - Present
Global Sales and Marketing Company January 2014 - October 2014
AppleOne November 2011 - 2013
RealPage, Inc January 2011 - October 2011
RealPage, Inc July 2007 - January 2011
RealPage, Inc December 2004 - February 2006
AppleOne Employment Services January 2000 - January 2003
Other roles held 1990-2000 January 1990 - January 2000
Skills
CRM, Recruiting, Training, Leadership, Management, Cross-functional Team..., SDLC, Account Management, Process Improvement, Project Management, Business Analysis, Human Resources, Sourcing, Strategic Partnerships, Sales, Talent Acquisition, Performance Management, Talent Management, Applicant Tracking...
Education
Cameron University
Eisenhower Senior High School
Expert Global Solutions December 2014 - Present
Global Sales and Marketing Company January 2014 - October 2014
AppleOne November 2011 - 2013
RealPage, Inc January 2011 - October 2011
RealPage, Inc July 2007 - January 2011
RealPage, Inc December 2004 - February 2006
AppleOne Employment Services January 2000 - January 2003
Other roles held 1990-2000 January 1990 - January 2000
Skills
CRM, Recruiting, Training, Leadership, Management, Cross-functional Team..., SDLC, Account Management, Process Improvement, Project Management, Business Analysis, Human Resources, Sourcing, Strategic Partnerships, Sales, Talent Acquisition, Performance Management, Talent Management, Applicant Tracking...
Education
Cameron University
Eisenhower Senior High School
Joseph Reynoso Joseph Reynoso's Expert Global Solutions Experience March 2009 - May 2014
Job Career Advisor at Goodwill of Central Arizona
Industry Outsourcing/Offshoring
Experience
Goodwill of Central Arizona June 2015 - Present
Advanced Call Center Technologies June 2014 - June 2015
Expert Global Solutions March 2009 - May 2014
NCO Group August 2009 - March 2010
NCO Group March 2008 - August 2009
Skills
Training, Leadership, Management, Performance Management, Call Centers, Coaching, Recruiting, BPO, Process Improvement, Employee Training, Project Management, Outsourcing, Operations Management, Team Building, Human Resources, Training Delivery, Strategic Planning, Call center start-up, Employee Relations, Community Outreach, Resume Writing, Interviews, Workforce Development, Social Media Marketing, Marketing, Personal Branding, Public Speaking
Education
Liberty University 2014 — 2016
Master's Degree
CFNI Dallas, Texas 2005 — 2007
Bachelor's Degree
San Luis
High School
Goodwill of Central Arizona June 2015 - Present
Advanced Call Center Technologies June 2014 - June 2015
Expert Global Solutions March 2009 - May 2014
NCO Group August 2009 - March 2010
NCO Group March 2008 - August 2009
Skills
Training, Leadership, Management, Performance Management, Call Centers, Coaching, Recruiting, BPO, Process Improvement, Employee Training, Project Management, Outsourcing, Operations Management, Team Building, Human Resources, Training Delivery, Strategic Planning, Call center start-up, Employee Relations, Community Outreach, Resume Writing, Interviews, Workforce Development, Social Media Marketing, Marketing, Personal Branding, Public Speaking
Education
Liberty University 2014 — 2016
Master's Degree
CFNI Dallas, Texas 2005 — 2007
Bachelor's Degree
San Luis
High School
Kyle McNicholas Kyle McNicholas's Expert Global Solutions Experience July 2015 - Present
Job Senior Accountant at Expert Global Solutions
Industry Accounting
Experience
Expert Global Solutions July 2015 - Present
Expert Global Solutions August 2013 - Present
Delta Omega Nu Fraternity January 2013 - Present
Augustana College January 2013 - Present
Marquette Bank May 2010 - May 2013
Augustana College January 2012 - May 2012
Running For Kicks August 2008 - August 2009
Skills
Microsoft Excel, Accounting, Banking, Financial Analysis, Cash Flow, Credit Analysis, PowerPoint, Access, Credit, Microsoft Word, Commercial Banking, Microsoft Office, Financial Modeling, Analysis, SAP, Journal Entries, Financial Accounting, Financial Statement...
Education
Augustana College 2009 — 2013
Bachelor's degree, Accounting and Finance
Expert Global Solutions July 2015 - Present
Expert Global Solutions August 2013 - Present
Delta Omega Nu Fraternity January 2013 - Present
Augustana College January 2013 - Present
Marquette Bank May 2010 - May 2013
Augustana College January 2012 - May 2012
Running For Kicks August 2008 - August 2009
Skills
Microsoft Excel, Accounting, Banking, Financial Analysis, Cash Flow, Credit Analysis, PowerPoint, Access, Credit, Microsoft Word, Commercial Banking, Microsoft Office, Financial Modeling, Analysis, SAP, Journal Entries, Financial Accounting, Financial Statement...
Education
Augustana College 2009 — 2013
Bachelor's degree, Accounting and Finance
Yvonne Macdowell's Expert Global Solutions Experience July 2013 - Present
Job Entitlements, Management, Sales, and Operations
Industry Hospital & Health Care
Experience
Expert Global Solutions July 2013 - Present
NCO Financial Systems May 2001 - July 2013
Columbia Memorial Hospital 1996 - May 2001
ALBANY MEDICAL CENTER 1992 - 1996
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, Sales, Training, Process Improvement, Windows, Outlook, Interviews
Education
Hudson Valley Community College
Associate of Arts (A.A.)
State University of New York at Delhi
Marketing/Marketing Management, General
Expert Global Solutions July 2013 - Present
NCO Financial Systems May 2001 - July 2013
Columbia Memorial Hospital 1996 - May 2001
ALBANY MEDICAL CENTER 1992 - 1996
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, Sales, Training, Process Improvement, Windows, Outlook, Interviews
Education
Hudson Valley Community College
Associate of Arts (A.A.)
State University of New York at Delhi
Marketing/Marketing Management, General
Jeff Tramel's Expert Global Solutions Experience September 2012 - June 2013
Job Vice President at NTT Data, Inc.
Industry Information Technology and Services
Experience
NTT Data, Inc. June 2013 - Present
Expert Global Solutions September 2012 - June 2013
Hewlett-Packard May 2011 - August 2012
HP August 2008 - April 2011
EDS September 2005 - August 2008
Electronic Data Systems January 2003 - September 2005
EDS - General Motors Account 1999 - January 2003
CompuCom January 1998 - December 1998
Electronic Data Systems March 1985 - December 1997
Skills
Federal Regulations, Security Clearance, Procure to Pay, Supply Chain Management, Program Management, IT Asset Management, Business Process..., ISO, IT Outsourcing, Vendor Management, Strategic Sourcing, Outsourcing, BPO, Outsourcing Management, Process Improvement, IT Service Management, SLA, SOW, Supply Chain, Global Delivery, Procurement, Negotiation, Continuous Improvement, Contract Negotiation, Supplier Management, Cost Savings, IT Operations, IT Management, Cost Reduction, Contract Management, Business Relationship..., P&L Management, Supply Management, Spend Management, Sla, Regulations, Procure-to-Pay, Management, Strategy, Service Delivery, Analysis, Leadership, Operations Management, Budgets, Business Analysis, Business Planning, Business Process, Business Transformation, CRM, Change Management
Education
Ferris State University
B.S., Data Processing
Walsh College of Accountancy and Business Administration
MBA
NTT Data, Inc. June 2013 - Present
Expert Global Solutions September 2012 - June 2013
Hewlett-Packard May 2011 - August 2012
HP August 2008 - April 2011
EDS September 2005 - August 2008
Electronic Data Systems January 2003 - September 2005
EDS - General Motors Account 1999 - January 2003
CompuCom January 1998 - December 1998
Electronic Data Systems March 1985 - December 1997
Skills
Federal Regulations, Security Clearance, Procure to Pay, Supply Chain Management, Program Management, IT Asset Management, Business Process..., ISO, IT Outsourcing, Vendor Management, Strategic Sourcing, Outsourcing, BPO, Outsourcing Management, Process Improvement, IT Service Management, SLA, SOW, Supply Chain, Global Delivery, Procurement, Negotiation, Continuous Improvement, Contract Negotiation, Supplier Management, Cost Savings, IT Operations, IT Management, Cost Reduction, Contract Management, Business Relationship..., P&L Management, Supply Management, Spend Management, Sla, Regulations, Procure-to-Pay, Management, Strategy, Service Delivery, Analysis, Leadership, Operations Management, Budgets, Business Analysis, Business Planning, Business Process, Business Transformation, CRM, Change Management
Education
Ferris State University
B.S., Data Processing
Walsh College of Accountancy and Business Administration
MBA
Kristian Konefat's Expert Global Solutions Experience May 2014 - Present
Job EUS North Charleston, SC
Industry Computer & Network Security
Experience
Expert Global Solutions May 2014 - Present
Eagle Creek Software Services October 2013 - February 2014
Health Plus Inc November 2009 - March 2013
Schwan's Consumer Brands October 2004 - November 2008
Skills
Management, Project Management, Analysis, Training, Business Process, Technical Documentation, Technical Leadership, Technical Writing, SAP SD Module, Analytics, Managerial Finance, SAP, Access, Strategy, Managerial Skills, Team Leadership, Customer Service, Computer Hardware..., Internet Troubleshooting, Remote Troubleshooting, Network Troubleshooting, Software Troubleshooting
Education
Francis Marion University 2000 — 2004
Bachelors of Science, Computer Science
Expert Global Solutions May 2014 - Present
Eagle Creek Software Services October 2013 - February 2014
Health Plus Inc November 2009 - March 2013
Schwan's Consumer Brands October 2004 - November 2008
Skills
Management, Project Management, Analysis, Training, Business Process, Technical Documentation, Technical Leadership, Technical Writing, SAP SD Module, Analytics, Managerial Finance, SAP, Access, Strategy, Managerial Skills, Team Leadership, Customer Service, Computer Hardware..., Internet Troubleshooting, Remote Troubleshooting, Network Troubleshooting, Software Troubleshooting
Education
Francis Marion University 2000 — 2004
Bachelors of Science, Computer Science
Annie Yu, PHR's Expert Global Solutions Experience October 2013 - Present
Job Compensation Analyst at Expert Global Solutions
Industry Human Resources
Experience
Expert Global Solutions October 2013 - Present
United Service Companies May 2012 - October 2013
Schneider National July 2011 - May 2012
Domino's Pizza August 2010 - January 2011
Domino's Pizza May 2010 - August 2010
Skills
Compensation & Benefit, Operations Management, Recruiting, Customer Service, Training, Time Management, HR Policies, Job Evaluation, HRIS, Compensation Strategies, Customer Relations, Microsoft Office, PowerPoint, Interviews, Human Resources, Microsoft Excel, Sourcing
Education
Indiana University - Kelley School of Business 2007 — 2011
Bachelor of Science in Business, Business Administration, Management and Operations, 3.5
Expert Global Solutions October 2013 - Present
United Service Companies May 2012 - October 2013
Schneider National July 2011 - May 2012
Domino's Pizza August 2010 - January 2011
Domino's Pizza May 2010 - August 2010
Skills
Compensation & Benefit, Operations Management, Recruiting, Customer Service, Training, Time Management, HR Policies, Job Evaluation, HRIS, Compensation Strategies, Customer Relations, Microsoft Office, PowerPoint, Interviews, Human Resources, Microsoft Excel, Sourcing
Education
Indiana University - Kelley School of Business 2007 — 2011
Bachelor of Science in Business, Business Administration, Management and Operations, 3.5
Caleb Phillips's Expert Global Solutions Experience May 2015 - July 2015
Job Inside Opportunity Executive at Microsoft
Industry Information Technology and Services
Experience
Microsoft August 2015 - Present
Expert Global Solutions May 2015 - July 2015
Expert Global Solutions October 2013 - June 2015
Bluff Creek Golf Course August 2013 - October 2013
Promotional Alliance, Inc. May 2012 - August 2012
Skills
Market Research, Marketing Research, Sales, Facebook, Customer Service, Marketing Strategy, Advertising, Account Management, Leadership, Business Planning, Direct Sales, Microsoft Word, Recruiting, Time Management
Education
Grand View University 2011 — 2013
Bachelor of Arts (B.A.), Business Administration and Management, General
Indian Hills Community College 2009 — 2011
Associate of Arts (A.A.), General Studies
Microsoft August 2015 - Present
Expert Global Solutions May 2015 - July 2015
Expert Global Solutions October 2013 - June 2015
Bluff Creek Golf Course August 2013 - October 2013
Promotional Alliance, Inc. May 2012 - August 2012
Skills
Market Research, Marketing Research, Sales, Facebook, Customer Service, Marketing Strategy, Advertising, Account Management, Leadership, Business Planning, Direct Sales, Microsoft Word, Recruiting, Time Management
Education
Grand View University 2011 — 2013
Bachelor of Arts (B.A.), Business Administration and Management, General
Indian Hills Community College 2009 — 2011
Associate of Arts (A.A.), General Studies
Carey Stoker's Expert Global Solutions Experience August 2009 - Present
Job Vice President & General Manager, Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions August 2009 - Present
Unibase Technologies, Affiliated Computer Services, Xerox Services June 1995 - June 2009
Skills
Social Media, Engineering, Customer Service, Management, Sales, GSM, Outsourcing, Operations Management, Call Centers, CRM, Process Improvement, Customer Experience, Team Management, BPO, Customer Satisfaction, Team Building, Vendor Management
Education
Brigham Young University 1996 — 2000
Bachelor's Degree, International Relations and Affairs
Brigham Young University 1996 — 2000
Bachelor's Degree, Spanish
Expert Global Solutions August 2009 - Present
Unibase Technologies, Affiliated Computer Services, Xerox Services June 1995 - June 2009
Skills
Social Media, Engineering, Customer Service, Management, Sales, GSM, Outsourcing, Operations Management, Call Centers, CRM, Process Improvement, Customer Experience, Team Management, BPO, Customer Satisfaction, Team Building, Vendor Management
Education
Brigham Young University 1996 — 2000
Bachelor's Degree, International Relations and Affairs
Brigham Young University 1996 — 2000
Bachelor's Degree, Spanish
Adrienne Cechura's Expert Global Solutions Experience March 2013 - December 2014
Job Technology Procurement Coordinator at University of Missouri St. Louis
Industry Outsourcing/Offshoring
Experience
University of Missouri - St. Louis December 2014 - Present
Expert Global Solutions March 2013 - December 2014
APAC Customer Services June 2009 - March 2013
Rockwell Collins January 2008 - July 2008
Peters-Eichler Mechanical January 2007 - June 2007
Skills
Procurement, Microsoft Office, Process Improvement, Visio, Inventory Management, Negotiation, Operations Management, Strategic Planning, Management, Project Management, Training, Human Resources, SAP, Vendor Management, Integration, Leadership
Education
Colorado Technical University 2009 — 2011
MBA, Logistics/Supply Chain Management
American InterContinental University 2007 — 2008
BBA
University of Missouri-Rolla 2003 — 2006
Metallurgical Engineering
University of Missouri - St. Louis December 2014 - Present
Expert Global Solutions March 2013 - December 2014
APAC Customer Services June 2009 - March 2013
Rockwell Collins January 2008 - July 2008
Peters-Eichler Mechanical January 2007 - June 2007
Skills
Procurement, Microsoft Office, Process Improvement, Visio, Inventory Management, Negotiation, Operations Management, Strategic Planning, Management, Project Management, Training, Human Resources, SAP, Vendor Management, Integration, Leadership
Education
Colorado Technical University 2009 — 2011
MBA, Logistics/Supply Chain Management
American InterContinental University 2007 — 2008
BBA
University of Missouri-Rolla 2003 — 2006
Metallurgical Engineering
Yamira Eliza Yau Yamira Eliza Yau's Expert Global Solutions Experience August 2014 - Present
Job Professional Accounts Receivable Management
Industry Consumer Services
Experience
Expert Global Solutions August 2014 - Present
Skills
Soldering, Electronics, Microsoft Office, Multisim, Customer Support, PLC Programming, Technical Support, Biomedical Engineering, Preventive Maintenance, Manufacturing, VHDL, Microsoft Exchange, Time Management, Testing, Teamwork, Programmable Logic, Interpreting, Technical Writing, Surface Mount..., Schematic Drawing, Analyze Information, Equipment Maintenance, Component Testing, Components Replacement, Internet, Email, Dialysis, Patient Safety, Motorola 68HC11..., Robotic Arm, Pentium IV, C/C++ STL, Hyper Terminal, NI LabVIEW, Sales, Electronics Engineering, Hardware, Customer Service, Troubleshooting, Software Installation, Microsoft SQL Server, Windows NT Workstation, Active Directory, Networking, Software Documentation, Visual Basic, Unix Operating Systems, CSS, HTML, Electronics Assembly
Education
NCO University
Regulatory University
Centennial College 2010 — 2013
Technician Advanced Diploma, Electronics Engineering
Centennial College 2010 — 2012
Technology Advanced Diploma, Biomedical Engineering Technology
Saint Mary's School 2002 — 2009
GED Diploma, Bachelors of Arts, Science & Business
Expert Global Solutions August 2014 - Present
Skills
Soldering, Electronics, Microsoft Office, Multisim, Customer Support, PLC Programming, Technical Support, Biomedical Engineering, Preventive Maintenance, Manufacturing, VHDL, Microsoft Exchange, Time Management, Testing, Teamwork, Programmable Logic, Interpreting, Technical Writing, Surface Mount..., Schematic Drawing, Analyze Information, Equipment Maintenance, Component Testing, Components Replacement, Internet, Email, Dialysis, Patient Safety, Motorola 68HC11..., Robotic Arm, Pentium IV, C/C++ STL, Hyper Terminal, NI LabVIEW, Sales, Electronics Engineering, Hardware, Customer Service, Troubleshooting, Software Installation, Microsoft SQL Server, Windows NT Workstation, Active Directory, Networking, Software Documentation, Visual Basic, Unix Operating Systems, CSS, HTML, Electronics Assembly
Education
NCO University
Regulatory University
Centennial College 2010 — 2013
Technician Advanced Diploma, Electronics Engineering
Centennial College 2010 — 2012
Technology Advanced Diploma, Biomedical Engineering Technology
Saint Mary's School 2002 — 2009
GED Diploma, Bachelors of Arts, Science & Business
Heather Old Heather Old's Expert Global Solutions Experience May 2000 - Present
Job Divisional Financial Analyst at EGS
Industry Financial Services
Experience
Expert Global Solutions May 2000 - Present
Expert Global Solutions February 2008 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, SAP, Access, Visio, Financial Analysis, Process Improvement, Risk Management, P&L Analysis, Call Centers, Forecasting, Accounts Receivable, Analysis, Business Analysis, Auditing, Project Management
Education
Averett University
Bachelor of Business Administration (BBA), Business Management
Tidewater Community College
Associate's degree, Business Administration and Management, General
Expert Global Solutions May 2000 - Present
Expert Global Solutions February 2008 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, SAP, Access, Visio, Financial Analysis, Process Improvement, Risk Management, P&L Analysis, Call Centers, Forecasting, Accounts Receivable, Analysis, Business Analysis, Auditing, Project Management
Education
Averett University
Bachelor of Business Administration (BBA), Business Management
Tidewater Community College
Associate's degree, Business Administration and Management, General
Kate Hewlings Kate Hewlings's Expert Global Solutions Experience December 2012 - April 2015
Job
Industry Human Resources
Experience
AccuMED Innovative Technologies April 2015 - Present
Expert Global Solutions December 2012 - April 2015
Commnity Services May 2012 - December 2012
NCARB 2007 - 2011
Smithsonian Natural History Museum November 2006 - February 2007
Museum of Tropical Queensland July 2006 - August 2006
Education
University of Leicester
Master of Arts (M.A.), Museum Studies
Indiana University of Pennsylvania
BA, Anthropology
University of Denver
Gradudate Certificate, Human Resources
AccuMED Innovative Technologies April 2015 - Present
Expert Global Solutions December 2012 - April 2015
Commnity Services May 2012 - December 2012
NCARB 2007 - 2011
Smithsonian Natural History Museum November 2006 - February 2007
Museum of Tropical Queensland July 2006 - August 2006
Education
University of Leicester
Master of Arts (M.A.), Museum Studies
Indiana University of Pennsylvania
BA, Anthropology
University of Denver
Gradudate Certificate, Human Resources
Leah Cales Leah Cales's Expert Global Solutions Experience July 2012 - Present
Job Workforce Management professional.
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions July 2012 - Present
NCO Group October 2006 - July 2012
NCO Group September 2002 - October 2006
APAC Customer Services May 1999 - September 2002
APAC Customer Services November 1997 - May 1999
First Datacorp March 1989 - October 1997
Skills
Proficient in Microsoft..., 23 yrs with Scheduling..., 14 yrs experience with...
Education
Guilford Technical Community College 1998 — 1998
Computer Programming, Specific Applications
Guilford Technical Community College 1984 — 1984
Accounting and Finance
Northwest Guilford High School 1979 — 1983
Diploma
Expert Global Solutions July 2012 - Present
NCO Group October 2006 - July 2012
NCO Group September 2002 - October 2006
APAC Customer Services May 1999 - September 2002
APAC Customer Services November 1997 - May 1999
First Datacorp March 1989 - October 1997
Skills
Proficient in Microsoft..., 23 yrs with Scheduling..., 14 yrs experience with...
Education
Guilford Technical Community College 1998 — 1998
Computer Programming, Specific Applications
Guilford Technical Community College 1984 — 1984
Accounting and Finance
Northwest Guilford High School 1979 — 1983
Diploma
K. Scott Engstrom K. Scott Engstrom's Expert Global Solutions Experience April 2013 - Present
Job Enterprise Architect, Infrastructure at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions April 2013 - Present
Expert Global Solutions January 2012 - April 2013
NCO Financial Systems, Inc September 1999 - April 2012
American Express February 1990 - September 1999
North Carolina Biotechnology Center October 1987 - February 1990
Skills
Executive Management, IT Management, Team Leadership, Vendor Management, Program Management, Process Improvement, BPO, Business Analysis, Call Center, Outsourcing, E-commerce, IT Service Management, ITIL, Business Process..., CRM, Call Centers, Enterprise Software, Leadership, Management, SaaS, Software Development
Education
New York University - Leonard N. Stern School of Business 1997 — 1999
MBA, Business
Duke University 1983 — 1987
BS, Computer Science, Mathematics
NCSSM 1981 — 1983
HS diploma, Math, Science
Expert Global Solutions April 2013 - Present
Expert Global Solutions January 2012 - April 2013
NCO Financial Systems, Inc September 1999 - April 2012
American Express February 1990 - September 1999
North Carolina Biotechnology Center October 1987 - February 1990
Skills
Executive Management, IT Management, Team Leadership, Vendor Management, Program Management, Process Improvement, BPO, Business Analysis, Call Center, Outsourcing, E-commerce, IT Service Management, ITIL, Business Process..., CRM, Call Centers, Enterprise Software, Leadership, Management, SaaS, Software Development
Education
New York University - Leonard N. Stern School of Business 1997 — 1999
MBA, Business
Duke University 1983 — 1987
BS, Computer Science, Mathematics
NCSSM 1981 — 1983
HS diploma, Math, Science
Teodoro (Jong) Santiago Teodoro (Jong) Santiago's Expert Global Solutions Experience September 2013 - July 2015
Job KConcepts, Inc. (CoOwner) Audit, Enterprise Risk, Controls and Business Transformation Professional
Industry Accounting
Experience
Expert Global Solutions September 2013 - July 2015
K-Concepts, Inc. March 2012 - September 2013
PepsiCo July 2008 - March 2012
Tribune Company March 2004 - July 2008
Ernst & Young, LLP July 1997 - March 2004
Spherion Corporation September 1996 - July 1997
Skills
Sarbanes-Oxley Act, Business Process, Internal Audit, ERP, Internal Controls, SAP, Process Improvement, Risk Assessment, Auditing, Risk Management, IT Audit, Integration, Financial Reporting, Business Process..., Management, Shared Services, Sarbanes-Oxley, Enterprise Risk...
Education
Ateneo Graduate School of Business 1994 — 1996
Master's of Business Administration, partial
University of the Philippines 1984 — 1989
BS, Civil Engineering
Expert Global Solutions September 2013 - July 2015
K-Concepts, Inc. March 2012 - September 2013
PepsiCo July 2008 - March 2012
Tribune Company March 2004 - July 2008
Ernst & Young, LLP July 1997 - March 2004
Spherion Corporation September 1996 - July 1997
Skills
Sarbanes-Oxley Act, Business Process, Internal Audit, ERP, Internal Controls, SAP, Process Improvement, Risk Assessment, Auditing, Risk Management, IT Audit, Integration, Financial Reporting, Business Process..., Management, Shared Services, Sarbanes-Oxley, Enterprise Risk...
Education
Ateneo Graduate School of Business 1994 — 1996
Master's of Business Administration, partial
University of the Philippines 1984 — 1989
BS, Civil Engineering
Emily Krieger, PHR Emily Krieger, PHR's Expert Global Solutions Experience June 2015 - Present
Job Compensation Analyst at Expert Global Solutions
Industry Human Resources
Experience
Expert Global Solutions June 2015 - Present
Fisher-Price March 2013 - June 2015
Barrick Gold Corporation July 2010 - June 2012
Raytheon May 2009 - August 2009
Hewitt Associates September 2002 - August 2008
Hewitt Associates January 2005 - August 2006
Skills
HRIS, Benefits Administration, Talent Management, Human Resources, Employee Benefits, Onboarding, Talent Acquisition, HR Policies, Compensation & Benefit
Education
Utah State University 2008 — 2009
Masters, Human Resources
Brigham Young University
BA, English
Expert Global Solutions June 2015 - Present
Fisher-Price March 2013 - June 2015
Barrick Gold Corporation July 2010 - June 2012
Raytheon May 2009 - August 2009
Hewitt Associates September 2002 - August 2008
Hewitt Associates January 2005 - August 2006
Skills
HRIS, Benefits Administration, Talent Management, Human Resources, Employee Benefits, Onboarding, Talent Acquisition, HR Policies, Compensation & Benefit
Education
Utah State University 2008 — 2009
Masters, Human Resources
Brigham Young University
BA, English
Matt Dees Matt Dees's Expert Global Solutions Experience October 2014 - August 2015
Job Freelance Artist
Industry Computer Games
Experience
N/A January 2012 - Present
Expert Global Solutions October 2014 - August 2015
Expert Global Solutions November 2012 - October 2014
BCI Studios LLC February 2009 - December 2011
BCI Studios February 2009 - December 2011
Ameriprise Financial January 2001 - June 2006
Skills
3D Studio Max, Photoshop, Flash, Unreal, 3D Modeling, Game Development, Computer Games
Education
Brown College 2006 — 2009
B.S., Game Design and Development
University of Minnesota-Twin Cities 1996 — 2000
Philosophy
N/A January 2012 - Present
Expert Global Solutions October 2014 - August 2015
Expert Global Solutions November 2012 - October 2014
BCI Studios LLC February 2009 - December 2011
BCI Studios February 2009 - December 2011
Ameriprise Financial January 2001 - June 2006
Skills
3D Studio Max, Photoshop, Flash, Unreal, 3D Modeling, Game Development, Computer Games
Education
Brown College 2006 — 2009
B.S., Game Design and Development
University of Minnesota-Twin Cities 1996 — 2000
Philosophy
Heather Kirsch Heather Kirsch's Expert Global Solutions Experience February 2012 - Present
Job Microsoft SLG MidCentral Account Manager
Industry
Experience
Expert Global Solutions February 2012 - Present
Walmart May 1997 - Present
U.S. Bank November 2010 - February 2012
American Solutions for Business January 2004 - April 2010
Skills
Microsoft Excel, Sales, Customer Service, Leadership, Microsoft Word, Training, PowerPoint, Process Improvement, Research, Recruiting, Microsoft Licensing, Accounting, Account Management
Education
Alexandria Technical College 1998 — 2000
AAS Degree, Accounting
Expert Global Solutions February 2012 - Present
Walmart May 1997 - Present
U.S. Bank November 2010 - February 2012
American Solutions for Business January 2004 - April 2010
Skills
Microsoft Excel, Sales, Customer Service, Leadership, Microsoft Word, Training, PowerPoint, Process Improvement, Research, Recruiting, Microsoft Licensing, Accounting, Account Management
Education
Alexandria Technical College 1998 — 2000
AAS Degree, Accounting
Jessica Bontjes's Expert Global Solutions Experience December 2014 - August 2015
Job Inside Opportunity Executive at Microsoft
Industry Information Technology and Services
Experience
Microsoft August 2015 - Present
Expert Global Solutions December 2014 - August 2015
Expert Global Solutions June 2014 - December 2014
Expert Global Solutions April 2012 - June 2014
Fargo Country Club March 2007 - June 2014
Westway Group November 2010 - April 2012
Skills
Inventory Management, Research, Industrial Safety, Food Safety, Supply Chain, Logistics, Compliance, Account Management, Team Building, Process Improvement, Management, Team Leadership, Training, Time Management, Customer Satisfaction, Business Development, Customer Service, Sales, CRM, Leadership, Enterprise Software, Solution Selling, SaaS, Cloud Computing
Education
Minnesota State University, Moorhead 2010 — 2012
Bachelor of Science (B.S.), University Studies, strong emphasis in Business Administration and Management
Concordia College 2003 — 2006
Pursued Bachelor of Science Degree, International Business, French, and Management
Microsoft August 2015 - Present
Expert Global Solutions December 2014 - August 2015
Expert Global Solutions June 2014 - December 2014
Expert Global Solutions April 2012 - June 2014
Fargo Country Club March 2007 - June 2014
Westway Group November 2010 - April 2012
Skills
Inventory Management, Research, Industrial Safety, Food Safety, Supply Chain, Logistics, Compliance, Account Management, Team Building, Process Improvement, Management, Team Leadership, Training, Time Management, Customer Satisfaction, Business Development, Customer Service, Sales, CRM, Leadership, Enterprise Software, Solution Selling, SaaS, Cloud Computing
Education
Minnesota State University, Moorhead 2010 — 2012
Bachelor of Science (B.S.), University Studies, strong emphasis in Business Administration and Management
Concordia College 2003 — 2006
Pursued Bachelor of Science Degree, International Business, French, and Management
Isaac Orantes Isaac Orantes's Expert Global Solutions Experience February 2013 - Present
Job Internet Marketing
Industry Internet
Experience
Expert Global Solutions February 2013 - Present
NCO September 2012 - November 2013
Accelerated Data Center's Guatemala August 2011 - September 2012
Molduras y Mas July 2010 - August 2011
CEG January 2011 - April 2011
AMEN January 2009 - July 2009
AB Looms August 2008 - December 2008
Producciones Monte Maria August 2006 - September 2007
Skills
Graphic Design, Web Marketing, Entrepreneurship, Photography, Management, Network Marketing, Online Advertising, SEO, Social Media Marketing, Online Marketing, Marketing Strategy, Social Media, Social Networking, Marketing, E-commerce, Team Leadership, Business Strategy
Education
Astrored 2013 — 2013
Course, Astronomy and Astrophysics
Massachusetts Institute of Technology - Sloan School of Management 2012 — 2013
Associate's Diploma degree, Business Administration and Management, General, E-learning
Universidad Galileo 2010 — 2012
Bachelor's degree, Telecommunication and business administration
Universidad Galileo 2009 — 2010
Technician, Informatics
Universidad Galileo 2008 — 2009
Course in business and Office automation, Business Support and Informatics, Technician
CEG 2006 — 2008
High School, Bachillerato en Computación, Informatics, High School
Expert Global Solutions February 2013 - Present
NCO September 2012 - November 2013
Accelerated Data Center's Guatemala August 2011 - September 2012
Molduras y Mas July 2010 - August 2011
CEG January 2011 - April 2011
AMEN January 2009 - July 2009
AB Looms August 2008 - December 2008
Producciones Monte Maria August 2006 - September 2007
Skills
Graphic Design, Web Marketing, Entrepreneurship, Photography, Management, Network Marketing, Online Advertising, SEO, Social Media Marketing, Online Marketing, Marketing Strategy, Social Media, Social Networking, Marketing, E-commerce, Team Leadership, Business Strategy
Education
Astrored 2013 — 2013
Course, Astronomy and Astrophysics
Massachusetts Institute of Technology - Sloan School of Management 2012 — 2013
Associate's Diploma degree, Business Administration and Management, General, E-learning
Universidad Galileo 2010 — 2012
Bachelor's degree, Telecommunication and business administration
Universidad Galileo 2009 — 2010
Technician, Informatics
Universidad Galileo 2008 — 2009
Course in business and Office automation, Business Support and Informatics, Technician
CEG 2006 — 2008
High School, Bachillerato en Computación, Informatics, High School
Joseph Stefani Joseph Stefani's Expert Global Solutions Experience September 2012 - May 2015
Job Technical Support Specialist at Adecco Staffing, USA
Industry Consumer Services
Experience
Adecco Staffing, USA July 2015 - Present
Chief Black Dog at Boy Scouts Of America September 2012 - Present
West St. Paul, Mendota Heights Independent School District 197 February 2007 - Present
Chief Black Dog District at Boy Scouts Of America March 2006 - Present
Expert Global Solutions September 2012 - May 2015
The Connection June 2012 - August 2012
Chief Black Dog District at Boy Scouts Of America March 2001 - February 2006
Family Management March 2000 - February 2001
Magnetic Data August 1998 - February 2000
Primo Refill, fka Culligan Store Solutions 1993 - 1998
Skills
Performance Improvement, Volunteer Management, Email Marketing, Adobe Acrobat, Recruiting, Creative Writing, Internal Communications, Mac, Dreamweaver, Advertising, New Business Development, Inventory Management, Cold Calling, Web Design, Salesforce.com, Branding & Identity, Social Networking, Community Outreach, Marketing Strategy, Sales Management, Copy Editing, Project Management, Team Building, Management, Sales
Education
Inver Hills Community College 1991 — 1993
Associate Arts, Economics, Mathematics
St. Paul College 1977 — 1979
Certificate Of Diploma, Electronic Technology
St. Paul College 1976 — 1977
Certificate Of Diploma, Electro-Mechanical Technology
Adecco Staffing, USA July 2015 - Present
Chief Black Dog at Boy Scouts Of America September 2012 - Present
West St. Paul, Mendota Heights Independent School District 197 February 2007 - Present
Chief Black Dog District at Boy Scouts Of America March 2006 - Present
Expert Global Solutions September 2012 - May 2015
The Connection June 2012 - August 2012
Chief Black Dog District at Boy Scouts Of America March 2001 - February 2006
Family Management March 2000 - February 2001
Magnetic Data August 1998 - February 2000
Primo Refill, fka Culligan Store Solutions 1993 - 1998
Skills
Performance Improvement, Volunteer Management, Email Marketing, Adobe Acrobat, Recruiting, Creative Writing, Internal Communications, Mac, Dreamweaver, Advertising, New Business Development, Inventory Management, Cold Calling, Web Design, Salesforce.com, Branding & Identity, Social Networking, Community Outreach, Marketing Strategy, Sales Management, Copy Editing, Project Management, Team Building, Management, Sales
Education
Inver Hills Community College 1991 — 1993
Associate Arts, Economics, Mathematics
St. Paul College 1977 — 1979
Certificate Of Diploma, Electronic Technology
St. Paul College 1976 — 1977
Certificate Of Diploma, Electro-Mechanical Technology
Pamela McGlone's Expert Global Solutions Experience April 2015 - Present
Job Customer experience transformation strategist and advocate
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2013 - Present
Expert Global Solutions May 2010 - March 2013
Expert Global Solutions March 2008 - May 2010
Expert Global Solutions June 2007 - March 2008
Expert Global Solutions February 2006 - June 2007
Expert Global Solutions June 2004 - February 2006
Expert Global Solutions May 2000 - June 2004
Skills
Customer Experience, Call Centers, CRM, Customer Satisfaction, Process Improvement, Management, Vendor Management, BPO, Workforce Management, Leadership, Outsourcing, Training, Employee Engagement, Team Leadership, Performance Management, Contact Centers, Customer Retention, Business Process..., Operations Management, Inbound Marketing, Call Center Development, Analysis, Change Management, Call Center, Strategic Planning, Customer Service, Team Building, Strategy
Education
Fanshawe College 1998 — 1999
Post Graduate, Corporate Communication & PR
Western University 1995 — 1998
Honors BA, English Literature
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2013 - Present
Expert Global Solutions May 2010 - March 2013
Expert Global Solutions March 2008 - May 2010
Expert Global Solutions June 2007 - March 2008
Expert Global Solutions February 2006 - June 2007
Expert Global Solutions June 2004 - February 2006
Expert Global Solutions May 2000 - June 2004
Skills
Customer Experience, Call Centers, CRM, Customer Satisfaction, Process Improvement, Management, Vendor Management, BPO, Workforce Management, Leadership, Outsourcing, Training, Employee Engagement, Team Leadership, Performance Management, Contact Centers, Customer Retention, Business Process..., Operations Management, Inbound Marketing, Call Center Development, Analysis, Change Management, Call Center, Strategic Planning, Customer Service, Team Building, Strategy
Education
Fanshawe College 1998 — 1999
Post Graduate, Corporate Communication & PR
Western University 1995 — 1998
Honors BA, English Literature
Greg Holmberg's Expert Global Solutions Experience August 2015 - Present
Job Director, Client Solutions at Expert Global Solutions
Industry Consumer Services
Experience
Expert Global Solutions August 2015 - Present
Best Buy Company, Inc. July 2012 - April 2014
Best Buy Company, Inc. January 2009 - June 2012
Best Buy Company, Inc. March 2004 - December 2008
Waldoch Crafts and Custom Centers, Inc. October 2002 - February 2004
Winmark Corporation/Grow Biz International - Music Go Round Division 1993 - 2002
Skills
Retail, Strategic Sourcing, Outsourcing, Contact Management..., Business Strategy, Business Planning, Contract Negotiation, Contract Management, Vendor Contracts, Procurement, Vendor Relationships, Strategic Partnerships, Third Party Vendor..., Vendor Management, Offshore Outsourcing, Nearshore Outsourcing, Workforce Management, Contact Centers, Call Centers, Store Management, Franchising, Performance Management, Inventory Management, Operations Management, Customer Service, CRM, Supply Chain Management, Team Leadership, Global Sourcing, Forecasting, Strategy, Management, Sales Operations, Process Improvement, Training, Cross-functional Team..., P&L Management, Start-ups, Customer Satisfaction, Business Process..., Customer Experience, P&L, Leadership, Sourcing, Team Building, Program Management, Team Management, Strategic Planning, Project Management, Sales
Education
Bethel University
Bachelor's Degree, Business Management & Marketing
Expert Global Solutions August 2015 - Present
Best Buy Company, Inc. July 2012 - April 2014
Best Buy Company, Inc. January 2009 - June 2012
Best Buy Company, Inc. March 2004 - December 2008
Waldoch Crafts and Custom Centers, Inc. October 2002 - February 2004
Winmark Corporation/Grow Biz International - Music Go Round Division 1993 - 2002
Skills
Retail, Strategic Sourcing, Outsourcing, Contact Management..., Business Strategy, Business Planning, Contract Negotiation, Contract Management, Vendor Contracts, Procurement, Vendor Relationships, Strategic Partnerships, Third Party Vendor..., Vendor Management, Offshore Outsourcing, Nearshore Outsourcing, Workforce Management, Contact Centers, Call Centers, Store Management, Franchising, Performance Management, Inventory Management, Operations Management, Customer Service, CRM, Supply Chain Management, Team Leadership, Global Sourcing, Forecasting, Strategy, Management, Sales Operations, Process Improvement, Training, Cross-functional Team..., P&L Management, Start-ups, Customer Satisfaction, Business Process..., Customer Experience, P&L, Leadership, Sourcing, Team Building, Program Management, Team Management, Strategic Planning, Project Management, Sales
Education
Bethel University
Bachelor's Degree, Business Management & Marketing
Irv Baker Irv Baker's Expert Global Solutions Experience August 2013 - Present
Job VicePresident, Global Real Estate at Expert Global Solutions
Industry Financial Services
Experience
Expert Global Solutions August 2013 - Present
Vendor Resource Management October 2009 - August 2013
Citigroup 2000 - 2009
The Associates 1993 - 2000
BP Amoco 1989 - 1993
Wells Fargo Financial 1985 - 1989
Skills
Real Estate, Property Management, Corporate Real Estate, Asset Managment, Disposition, Due Diligence, Commercial Real Estate, Leases, Contract Negotiation, Portfolio Management, Real Estate Transactions, Residential Homes, Investment Properties, Real Estate Development, Strategic Planning, Facilities Management, Business Development, Budgets, Asset Management, Real Estate Economics, Project Management, Financial Analysis, Negotiation, Management, Investors, Brokerage, Property, Investments, Finance, Valuation, Location Intelligence, REO, Real Estate Financing, Affordable Housing, Dispositions
Education
Drake University 1989 — 1991
MBA Foundation
Iowa State University 1979 — 1985
BA, Architecture
Expert Global Solutions August 2013 - Present
Vendor Resource Management October 2009 - August 2013
Citigroup 2000 - 2009
The Associates 1993 - 2000
BP Amoco 1989 - 1993
Wells Fargo Financial 1985 - 1989
Skills
Real Estate, Property Management, Corporate Real Estate, Asset Managment, Disposition, Due Diligence, Commercial Real Estate, Leases, Contract Negotiation, Portfolio Management, Real Estate Transactions, Residential Homes, Investment Properties, Real Estate Development, Strategic Planning, Facilities Management, Business Development, Budgets, Asset Management, Real Estate Economics, Project Management, Financial Analysis, Negotiation, Management, Investors, Brokerage, Property, Investments, Finance, Valuation, Location Intelligence, REO, Real Estate Financing, Affordable Housing, Dispositions
Education
Drake University 1989 — 1991
MBA Foundation
Iowa State University 1979 — 1985
BA, Architecture
David A. Wallace's Expert Global Solutions Experience September 2014 - Present
Job Chief Information Security Officer at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions September 2014 - Present
Chase Paymentech September 2007 - September 2014
FS-ISAC PPISC Acquirers' Working Group 2013 - 2014
LTF Consulting October 1994 - September 2007
Perot Systems September 2005 - July 2007
Pilgrim's Pride Corporation January 2005 - September 2005
Travelocity.com January 2003 - December 2004
Sabre Holdings June 2001 - December 2002
Sabre Holdings February 1998 - May 2001
NationsBank September 1996 - February 1998
Skills
Governance, Strategy, Architecture, Wireless, Cryptography, Global Delivery, LDAP, Remote Access, Authentication, Information Security, Security, Information Technology, Business Process, Enterprise Software, PCI DSS, CISSP, Computer Security, Integration, Information Security..., Vendor Management, Business Continuity, Disaster Recovery, Payment Card Processing, Management, Leadership, Program Management, Project Management, Business Process..., Electronic Payments, IT Audit, Security Audits, Access Control, Operating Systems, Security Management, Security Architecture..., Encryption, Payment Industry, Mobile Payments, Networking, Merchant Services, Identity Management, Data Security, Debit Cards, E-payments, Credit Cards, Payment Systems, Network Security, Data Center, Risk Management, Process Improvement
Education
Southern Methodist University 2001 — 2003
Master of Business Administration (MBA), Finance - Marketing - Strategy
Southern Methodist University - Cox School of Business 2001 — 2003
Master of Business Administration (MBA), Finance - Marketing - Strategy
Louisiana State University in Shreveport
Business Administraton, Management Information Systems
Expert Global Solutions September 2014 - Present
Chase Paymentech September 2007 - September 2014
FS-ISAC PPISC Acquirers' Working Group 2013 - 2014
LTF Consulting October 1994 - September 2007
Perot Systems September 2005 - July 2007
Pilgrim's Pride Corporation January 2005 - September 2005
Travelocity.com January 2003 - December 2004
Sabre Holdings June 2001 - December 2002
Sabre Holdings February 1998 - May 2001
NationsBank September 1996 - February 1998
Skills
Governance, Strategy, Architecture, Wireless, Cryptography, Global Delivery, LDAP, Remote Access, Authentication, Information Security, Security, Information Technology, Business Process, Enterprise Software, PCI DSS, CISSP, Computer Security, Integration, Information Security..., Vendor Management, Business Continuity, Disaster Recovery, Payment Card Processing, Management, Leadership, Program Management, Project Management, Business Process..., Electronic Payments, IT Audit, Security Audits, Access Control, Operating Systems, Security Management, Security Architecture..., Encryption, Payment Industry, Mobile Payments, Networking, Merchant Services, Identity Management, Data Security, Debit Cards, E-payments, Credit Cards, Payment Systems, Network Security, Data Center, Risk Management, Process Improvement
Education
Southern Methodist University 2001 — 2003
Master of Business Administration (MBA), Finance - Marketing - Strategy
Southern Methodist University - Cox School of Business 2001 — 2003
Master of Business Administration (MBA), Finance - Marketing - Strategy
Louisiana State University in Shreveport
Business Administraton, Management Information Systems
Mike Rosenthal Mike Rosenthal's Expert Global Solutions Experience May 2015 - Present
Job Vice President at Expert Global Solutions
Industry Financial Services
Experience
Expert Global Solutions May 2015 - Present
Veldos, LLC January 2014 - May 2015
Asset Management Professionals, LLC May 2006 - December 2013
TransUnion June 2004 - May 2006
Circuit City/FNANB June 1997 - June 2004
Circuit City 1991 - 1997
Skills
Credit, Risk Management, Credit Cards, Portfolio Management, Leadership, Vendor Management, Forecasting, Call Centers, Business Analysis, Mergers & Acquisitions, Process Improvement, Due Diligence, Financial Analysis, Management, Executive Management, Banking, Analytics, Financial Services, Finance
Education
Emory University 1986 — 1990
BBA, Marketing
Expert Global Solutions May 2015 - Present
Veldos, LLC January 2014 - May 2015
Asset Management Professionals, LLC May 2006 - December 2013
TransUnion June 2004 - May 2006
Circuit City/FNANB June 1997 - June 2004
Circuit City 1991 - 1997
Skills
Credit, Risk Management, Credit Cards, Portfolio Management, Leadership, Vendor Management, Forecasting, Call Centers, Business Analysis, Mergers & Acquisitions, Process Improvement, Due Diligence, Financial Analysis, Management, Executive Management, Banking, Analytics, Financial Services, Finance
Education
Emory University 1986 — 1990
BBA, Marketing
Dominic O'Donnell's Expert Global Solutions Experience February 2015 - Present
Job Strategic Business Analyst at Expert Global Solutions
Industry Computer Software
Experience
Expert Global Solutions February 2015 - Present
arvato systems July 2012 - February 2015
Christendom College January 2012 - May 2012
Wakefield Country Day School January 2012 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, CRM databases, Written Communication, Billing Systems, CAP, SAP, Teaching, Cashiering, Lesson Planning, Experience Working with..., Call Centers, Employee Training, Process Flow..., Salesforce.com, Software Documentation, Program Management, Databases, Creative Writing, Teamwork, Proofreading, Research, Event Planning, Social Networking, Social Media, Nonprofits, Critical Thinking
Education
Christendom College 2008 — 2012
Bachelor of Arts (B.A.), History
Shanley High School 2005 — 2008
High School
Expert Global Solutions February 2015 - Present
arvato systems July 2012 - February 2015
Christendom College January 2012 - May 2012
Wakefield Country Day School January 2012 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, CRM databases, Written Communication, Billing Systems, CAP, SAP, Teaching, Cashiering, Lesson Planning, Experience Working with..., Call Centers, Employee Training, Process Flow..., Salesforce.com, Software Documentation, Program Management, Databases, Creative Writing, Teamwork, Proofreading, Research, Event Planning, Social Networking, Social Media, Nonprofits, Critical Thinking
Education
Christendom College 2008 — 2012
Bachelor of Arts (B.A.), History
Shanley High School 2005 — 2008
High School
Ryan Harris Ryan Harris's Expert Global Solutions Experience June 2014 - Present
Job Director, Global Facilities & Project Management at Expert Global Solutions
Industry Real Estate
Experience
Expert Global Solutions June 2014 - Present
Regus May 2013 - June 2014
Office Suites PLUS March 2008 - July 2013
The Business Investment Group June 2005 - January 2008
Nsite Communications January 2003 - June 2005
Skills
Leases, Property Management, Real Estate, Corporate Real Estate, Investment Properties, Location Intelligence, Tenant, Selling, Real Estate Development, Lease Negotiations, Due Diligence, Yardi, Lease Administration, Negotiation, Contract Negotiation, Residential Homes, Land Acquisition, Disposition, Real Estate Transactions, Procurement, Market Analysis, Demographic Analysis, Construction Management, Leadership, Sourcing, Strategic Planning, Facilities Management, Process Improvement, Vendor Management
Education
Mississippi State University - College of Business and Industry 1998 — 2002
Bachelor of Business Administration (BBA), Minor - Accounting
Expert Global Solutions June 2014 - Present
Regus May 2013 - June 2014
Office Suites PLUS March 2008 - July 2013
The Business Investment Group June 2005 - January 2008
Nsite Communications January 2003 - June 2005
Skills
Leases, Property Management, Real Estate, Corporate Real Estate, Investment Properties, Location Intelligence, Tenant, Selling, Real Estate Development, Lease Negotiations, Due Diligence, Yardi, Lease Administration, Negotiation, Contract Negotiation, Residential Homes, Land Acquisition, Disposition, Real Estate Transactions, Procurement, Market Analysis, Demographic Analysis, Construction Management, Leadership, Sourcing, Strategic Planning, Facilities Management, Process Improvement, Vendor Management
Education
Mississippi State University - College of Business and Industry 1998 — 2002
Bachelor of Business Administration (BBA), Minor - Accounting
Connie DeGiorgis Connie DeGiorgis's Expert Global Solutions Experience August 2012 - Present
Job Senior IT Project Manager at Expert Global Solutions
Industry Computer Networking
Experience
Expert Global Solutions August 2012 - Present
HP Enterprise Services November 2007 - August 2012
Hewlett Packard Enterprise Services November 1995 - August 2012
Citizens Bank - Flint May 1977 - November 1995
Skills
PMP, MS Project, SharePoint, Service Delivery, Procurement, Vendor Management, Program Management, PMO, IT Service Management, IT Management, ITIL, Project Management, Cross-functional Team..., Enterprise Architecture, Security, Project Portfolio..., Networking, Outsourcing, Management, Project Delivery, Data Center
Education
Baker College of Flint 1993 — 1995
Bachelor of Science, Management
Western Michigan University 1976 — 1977
Marketing
Expert Global Solutions August 2012 - Present
HP Enterprise Services November 2007 - August 2012
Hewlett Packard Enterprise Services November 1995 - August 2012
Citizens Bank - Flint May 1977 - November 1995
Skills
PMP, MS Project, SharePoint, Service Delivery, Procurement, Vendor Management, Program Management, PMO, IT Service Management, IT Management, ITIL, Project Management, Cross-functional Team..., Enterprise Architecture, Security, Project Portfolio..., Networking, Outsourcing, Management, Project Delivery, Data Center
Education
Baker College of Flint 1993 — 1995
Bachelor of Science, Management
Western Michigan University 1976 — 1977
Marketing
Beth Kraushaar Beth Kraushaar's Expert Global Solutions Experience February 2013 - Present
Job Microsoft Product and Sales Training Specialist
Industry Information Technology and Services
Experience
Expert Global Solutions February 2013 - Present
Expert Global Solutions May 2011 - Present
Expert Global Solutions September 2010 - Present
The Bon Ton Stores Inc. August 2010 - March 2011
North Dakota State University August 2008 - May 2010
Prairie St. John's November 2004 - November 2009
Prairie St. John's June 2007 - August 2007
Staples January 2003 - October 2004
Skills
Corporate Communications, Team Leadership, Marketing Communications, Inside Sales, Customer Service, Microsoft Dynamics, Microsoft Office, Technical Writing, Report Writing, Speech Writing, Phone Sales, Rhetoric, Communication Strategy, Team Oriented, Mathematics, Statistics, Public Relations, Public Speaking, Editing, Higher Education, University Teaching, Microsoft Technologies, Microsoft Word, Sales Operations, Team Building, Customer Satisfaction, Leadership Development, Strategic Communications, Process Improvement, Supervisory Experience, Leadership, Data Analysis, Training, Teaching, Strategic Planning, Outlook, Sales, Facebook, Social Networking, Microsoft Excel, Team-oriented, Customer Retention, Teamwork, Time Management, Retail, PowerPoint, Training Delivery, Employee Training, CRM, Account Management
Education
North Dakota State University 2008 — 2011
Master of Arts, Communication
Minnesota State University, Moorhead 2005 — 2008
Bachelor of Arts, Communication Studies
Expert Global Solutions February 2013 - Present
Expert Global Solutions May 2011 - Present
Expert Global Solutions September 2010 - Present
The Bon Ton Stores Inc. August 2010 - March 2011
North Dakota State University August 2008 - May 2010
Prairie St. John's November 2004 - November 2009
Prairie St. John's June 2007 - August 2007
Staples January 2003 - October 2004
Skills
Corporate Communications, Team Leadership, Marketing Communications, Inside Sales, Customer Service, Microsoft Dynamics, Microsoft Office, Technical Writing, Report Writing, Speech Writing, Phone Sales, Rhetoric, Communication Strategy, Team Oriented, Mathematics, Statistics, Public Relations, Public Speaking, Editing, Higher Education, University Teaching, Microsoft Technologies, Microsoft Word, Sales Operations, Team Building, Customer Satisfaction, Leadership Development, Strategic Communications, Process Improvement, Supervisory Experience, Leadership, Data Analysis, Training, Teaching, Strategic Planning, Outlook, Sales, Facebook, Social Networking, Microsoft Excel, Team-oriented, Customer Retention, Teamwork, Time Management, Retail, PowerPoint, Training Delivery, Employee Training, CRM, Account Management
Education
North Dakota State University 2008 — 2011
Master of Arts, Communication
Minnesota State University, Moorhead 2005 — 2008
Bachelor of Arts, Communication Studies
Steven Cheeseman Steven Cheeseman's Expert Global Solutions Experience September 2011 - Present
Job Senior Site Director at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions September 2011 - Present
Alorica December 2009 - September 2011
Stream Global Services September 2007 - October 2009
Stream Global Services October 2005 - September 2007
Symantec Corporation February 2003 - March 2004
Symantec Corporation November 2001 - February 2003
Symantec Corporation January 2000 - November 2001
Symantec Corporation May 1995 - January 2000
Symantec Corporation July 1993 - May 1995
Skills
Call Center, Leadership, Outsourcing, Telecommunications, Service Delivery, Customer Experience, Training, Human Resources, Management, Process Improvement, BPO, Call Centers, Technical Support, Workforce Management, P&L Management, Negotiation, Customer Satisfaction, Operations Management, Team Building, Vendor Management, Recruiting, Avaya, Performance Management, Six Sigma, Contact Centers, Customer Service, Change Management, CRM, Coaching, Avaya Technologies
Education
University of Oregon
Bachelor of Science (B.S.), Business Administration
Lane Community College
Associate's Degree, Computer Programming
Expert Global Solutions September 2011 - Present
Alorica December 2009 - September 2011
Stream Global Services September 2007 - October 2009
Stream Global Services October 2005 - September 2007
Symantec Corporation February 2003 - March 2004
Symantec Corporation November 2001 - February 2003
Symantec Corporation January 2000 - November 2001
Symantec Corporation May 1995 - January 2000
Symantec Corporation July 1993 - May 1995
Skills
Call Center, Leadership, Outsourcing, Telecommunications, Service Delivery, Customer Experience, Training, Human Resources, Management, Process Improvement, BPO, Call Centers, Technical Support, Workforce Management, P&L Management, Negotiation, Customer Satisfaction, Operations Management, Team Building, Vendor Management, Recruiting, Avaya, Performance Management, Six Sigma, Contact Centers, Customer Service, Change Management, CRM, Coaching, Avaya Technologies
Education
University of Oregon
Bachelor of Science (B.S.), Business Administration
Lane Community College
Associate's Degree, Computer Programming
Dustin Moore's Expert Global Solutions Experience May 2014 - Present
Job Leader, Communications Manager and Marketing Professional
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions May 2014 - Present
MillennialLeadership.net (MLDN) March 2014 - Present
TechView Solutions January 2010 - December 2014
Expert Global Solutions March 2011 - May 2014
Auxano Communications Consulting 2011 - December 2012
Muhlenberg College July 2009 - November 2010
Muhlenberg College October 2007 - June 2009
Hartford Insurance Group February 2007 - July 2007
Hartford Insurance Group January 2005 - February 2007
Skills
Leadership, Marketing, Management, Marketing Strategy, Web Content Management, Cross-functional Team..., Web Design, Blogging, Strategic Planning, SEO, Social Media Marketing, Writing, Social Networking, Email Marketing, Social Media, Facebook, Strategic Communications, Graphic Design, Non-profits, Online Marketing, Nonprofits, Website Development, Newsletters, Lead Generation, CSS, HTML, Copywriting, Online Reputation..., Vendor Management, Fundraising, Volunteer Management, Training, B2B, Content Management, SEM, Website Administration, CMS, Web Analytics, Digital Marketing, Google Analytics, Leadership Development, Marketing Communications, Strategy, Webmaster Services, WordPress, SharePoint, Intranet Portals, Branding & Identity
Education
Dickinson College 2000 — 2004
Bachelor's Degree, Music
Expert Global Solutions May 2014 - Present
MillennialLeadership.net (MLDN) March 2014 - Present
TechView Solutions January 2010 - December 2014
Expert Global Solutions March 2011 - May 2014
Auxano Communications Consulting 2011 - December 2012
Muhlenberg College July 2009 - November 2010
Muhlenberg College October 2007 - June 2009
Hartford Insurance Group February 2007 - July 2007
Hartford Insurance Group January 2005 - February 2007
Skills
Leadership, Marketing, Management, Marketing Strategy, Web Content Management, Cross-functional Team..., Web Design, Blogging, Strategic Planning, SEO, Social Media Marketing, Writing, Social Networking, Email Marketing, Social Media, Facebook, Strategic Communications, Graphic Design, Non-profits, Online Marketing, Nonprofits, Website Development, Newsletters, Lead Generation, CSS, HTML, Copywriting, Online Reputation..., Vendor Management, Fundraising, Volunteer Management, Training, B2B, Content Management, SEM, Website Administration, CMS, Web Analytics, Digital Marketing, Google Analytics, Leadership Development, Marketing Communications, Strategy, Webmaster Services, WordPress, SharePoint, Intranet Portals, Branding & Identity
Education
Dickinson College 2000 — 2004
Bachelor's Degree, Music
Dale Cranford Dale Cranford's Expert Global Solutions Experience March 2013 - Present
Job Incident Manager at Expert Global Solutions
Industry Security and Investigations
Experience
Expert Global Solutions March 2013 - Present
NCO Financial Systems April 1999 - Present
Corporate Intelligence Services April 1986 - Present
Maryland Board of Examiners in Optometry DHMH February 2007 - Present
Maryland Board of Morticians and Funeral Directors DHMH August 2007 - August 2009
WCBM TALK RADIO 680 January 1998 - January 2000
Hagerstown Community College August 1997 - June 1998
Skills
Private Investigations, Surveillance, Investigation, Security, Litigation Support, Skip Tracing, Background Checks, Firearms, Fraud, Security Management, Interviews, Internal Investigations, Corporate Security, Loss Prevention, Criminal Justice, Executive Protection, Criminal Investigations, Workers Compensation, Interrogation, Physical Security, Martial Arts
Education
Baltimore City Community College 1990 — 1991
Criminal Justice and Corrections
University of Missouri-Kansas City 1982 — 1984
Crimial Justice
Anne Arundel Community College 1980 — 1982
Expert Global Solutions March 2013 - Present
NCO Financial Systems April 1999 - Present
Corporate Intelligence Services April 1986 - Present
Maryland Board of Examiners in Optometry DHMH February 2007 - Present
Maryland Board of Morticians and Funeral Directors DHMH August 2007 - August 2009
WCBM TALK RADIO 680 January 1998 - January 2000
Hagerstown Community College August 1997 - June 1998
Skills
Private Investigations, Surveillance, Investigation, Security, Litigation Support, Skip Tracing, Background Checks, Firearms, Fraud, Security Management, Interviews, Internal Investigations, Corporate Security, Loss Prevention, Criminal Justice, Executive Protection, Criminal Investigations, Workers Compensation, Interrogation, Physical Security, Martial Arts
Education
Baltimore City Community College 1990 — 1991
Criminal Justice and Corrections
University of Missouri-Kansas City 1982 — 1984
Crimial Justice
Anne Arundel Community College 1980 — 1982
Jenna Bridley's Expert Global Solutions Experience December 2013 - Present
Job Strategic Business Analyst (SBA) representing Microsoft tools & routing; Office 365 SME
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions December 2013 - Present
APAC Customer Services June 2012 - December 2013
APAC Customer Services April 2013 - May 2013
Alan Evans Bridal December 2009 - February 2012
Skills
Office 365, Microsoft Licensing, CRM, Sales, Microsoft CRM, Customer Experience, SharePoint, Customer Satisfaction, Lead Generation, Customer Service, Microsoft Dynamics, Cloud Computing, Solution Selling, SaaS, Call Centers, Microsoft Technologies, Windows Intune, Microsoft Office, Microsoft Excel, Microsoft Exchange, Lync Online, SharePoint Online, Reporting & Analysis, C2PC, USD, CRM for SMB, Account Management, Time Management, Training
Education
Minnesota State Community and Technical College 2006 — 2007
N/A, Fashion Marketing and Management
Concordia College 2004 — 2005
N/A, Fashion/Apparel Design
Expert Global Solutions December 2013 - Present
APAC Customer Services June 2012 - December 2013
APAC Customer Services April 2013 - May 2013
Alan Evans Bridal December 2009 - February 2012
Skills
Office 365, Microsoft Licensing, CRM, Sales, Microsoft CRM, Customer Experience, SharePoint, Customer Satisfaction, Lead Generation, Customer Service, Microsoft Dynamics, Cloud Computing, Solution Selling, SaaS, Call Centers, Microsoft Technologies, Windows Intune, Microsoft Office, Microsoft Excel, Microsoft Exchange, Lync Online, SharePoint Online, Reporting & Analysis, C2PC, USD, CRM for SMB, Account Management, Time Management, Training
Education
Minnesota State Community and Technical College 2006 — 2007
N/A, Fashion Marketing and Management
Concordia College 2004 — 2005
N/A, Fashion/Apparel Design
Kamil Kochan Kamil Kochan's Expert Global Solutions Experience December 2014 - August 2015
Job Senior Accountant at Advanced Clinical
Industry Accounting
Experience
Advanced Clinical August 2015 - Present
Expert Global Solutions December 2014 - August 2015
Advanced Group September 2013 - November 2014
Advanced Group July 2012 - September 2013
Advanced Group January 2012 - July 2012
Alterian April 2011 - January 2012
American Citrus Products Corporation November 2007 - October 2011
Jones, Sager, Haines & Co. LLP January 2010 - April 2010
Skills
Accounts Payable, Accounts Receivable, Financial Analysis, Billing, Invoicing, Accruals, Accounting, Outlook, Excel, Word, Access, PowerPoint, Customer Service, Microsoft Office, Payroll, Auditing, Payroll Processing, Budgeting, Quickbooks, PeopleSoft, Reconciliation, Financial Reporting, Problem Solving, Account Management, Financial Accounting, General Ledger, Payments, Analysis, Account Reconciliation, Data Entry, Journal Entries, Microsoft Word, Microsoft Excel, Forecasting, Tax, Financial Statements, QuickBooks
Education
Roosevelt University 2011 — 2013
MBA, Finance
Aurora University 2007 — 2010
Accounting, Business
Advanced Clinical August 2015 - Present
Expert Global Solutions December 2014 - August 2015
Advanced Group September 2013 - November 2014
Advanced Group July 2012 - September 2013
Advanced Group January 2012 - July 2012
Alterian April 2011 - January 2012
American Citrus Products Corporation November 2007 - October 2011
Jones, Sager, Haines & Co. LLP January 2010 - April 2010
Skills
Accounts Payable, Accounts Receivable, Financial Analysis, Billing, Invoicing, Accruals, Accounting, Outlook, Excel, Word, Access, PowerPoint, Customer Service, Microsoft Office, Payroll, Auditing, Payroll Processing, Budgeting, Quickbooks, PeopleSoft, Reconciliation, Financial Reporting, Problem Solving, Account Management, Financial Accounting, General Ledger, Payments, Analysis, Account Reconciliation, Data Entry, Journal Entries, Microsoft Word, Microsoft Excel, Forecasting, Tax, Financial Statements, QuickBooks
Education
Roosevelt University 2011 — 2013
MBA, Finance
Aurora University 2007 — 2010
Accounting, Business
George Buderacki George Buderacki's Expert Global Solutions Experience March 2012 - Present
Job Vice President, Client Solutions Expert Global Solutions
Industry Wireless
Experience
Expert Global Solutions March 2012 - Present
T-Mobile July 2010 - March 2012
NCO Group May 2008 - July 2010
OSI May 2003 - 2008
OSI 1998 - 2003
IPI 1996 - 1998
Skills
Customer Satisfaction, Contract Negotiation, Expense Reduction, P&L responsibility, Call Center, Performance Management, Driving Sales...
Education
Holy Family University
Holy Family University
Expert Global Solutions March 2012 - Present
T-Mobile July 2010 - March 2012
NCO Group May 2008 - July 2010
OSI May 2003 - 2008
OSI 1998 - 2003
IPI 1996 - 1998
Skills
Customer Satisfaction, Contract Negotiation, Expense Reduction, P&L responsibility, Call Center, Performance Management, Driving Sales...
Education
Holy Family University
Holy Family University
Phylicia Bender Phylicia Bender's Expert Global Solutions Experience June 2011 - December 2013
Job Manager, Marketing Communication at The Minacs Group
Industry Marketing and Advertising
Experience
The Minacs Group September 2014 - Present
Accenture December 2013 - September 2014
Expert Global Solutions June 2011 - December 2013
Janiczek Homes June 2010 - June 2011
Blank Rome LLP April 2007 - March 2009
Enhance Your Body Salon & Day Spa May 2004 - August 2006
Skills
Press Releases, Social Media Marketing, Vendor Management, Editing, Social Media, Management, Sales, Newsletters, Copywriting, Public Relations, Marketing Strategy, CRM, Marketing Communications, Proposal Writing, Social Networking, Business Development, Online Marketing, Leadership, Marketing
Education
Drexel University 2009 — 2010
Masters of Science, Public Communication
Drexel University
Bachelor of Arts, Corporate Communication-Public Relations
The Minacs Group September 2014 - Present
Accenture December 2013 - September 2014
Expert Global Solutions June 2011 - December 2013
Janiczek Homes June 2010 - June 2011
Blank Rome LLP April 2007 - March 2009
Enhance Your Body Salon & Day Spa May 2004 - August 2006
Skills
Press Releases, Social Media Marketing, Vendor Management, Editing, Social Media, Management, Sales, Newsletters, Copywriting, Public Relations, Marketing Strategy, CRM, Marketing Communications, Proposal Writing, Social Networking, Business Development, Online Marketing, Leadership, Marketing
Education
Drexel University 2009 — 2010
Masters of Science, Public Communication
Drexel University
Bachelor of Arts, Corporate Communication-Public Relations
Natalie Blais Natalie Blais's Expert Global Solutions Experience June 2000 - Present
Job
Industry
Experience
Expert Global Solutions June 2000 - Present
Skills
Microsoft Office, Microsoft Word, Management, PowerPoint, Training, Leadership Development, Leadership, Process Improvement, Program Management, Sales Management, Cross-functional Team..., Strategic Planning, Quality Assurance
Education
Fanshawe College
Expert Global Solutions June 2000 - Present
Skills
Microsoft Office, Microsoft Word, Management, PowerPoint, Training, Leadership Development, Leadership, Process Improvement, Program Management, Sales Management, Cross-functional Team..., Strategic Planning, Quality Assurance
Education
Fanshawe College
Scott Courtney Scott Courtney's Expert Global Solutions Experience August 2012 - December 2013
Job Global Operations and Technology Executive
Industry Financial Services
Experience
Courtney Global Consulting, LLC January 2014 - Present
Expert Global Solutions August 2012 - December 2013
Lender Processing Services, Inc. (LPS) August 2011 - August 2012
JPMorgan Chase April 2007 - June 2010
Citi July 2005 - April 2007
Citi March 2001 - June 2005
Citi 1998 - 2001
Citi 1994 - 1998
Citi 1993 - 1994
Skills
Outsourcing, Mortgage, Operations Management, BPO, Loans, Call Center, Banking, Mortgage Lending, Change Management, Business Development, CRM, Leadership, Call Centers, Loan Origination, Strategy, Mortgage Banking, Integration, Business Process..., Cross-functional Team..., Vendor Management, Project Portfolio..., Management, Project Management, Process Improvement, Program Management, Business Analysis, Mergers & Acquisitions, Credit, Product Management, Portfolio Management, Financial Services, IT Strategy, Executive Management, Strategic Planning, Finance, Forecasting, Consulting, Risk Management, E-commerce, New Business Development, Financial Risk, Product Development, P&L Management
Education
Maryville University of Saint Louis
MBA, Business Administration and Management, General
Eastern Illinois University
BS, Marketing
Courtney Global Consulting, LLC January 2014 - Present
Expert Global Solutions August 2012 - December 2013
Lender Processing Services, Inc. (LPS) August 2011 - August 2012
JPMorgan Chase April 2007 - June 2010
Citi July 2005 - April 2007
Citi March 2001 - June 2005
Citi 1998 - 2001
Citi 1994 - 1998
Citi 1993 - 1994
Skills
Outsourcing, Mortgage, Operations Management, BPO, Loans, Call Center, Banking, Mortgage Lending, Change Management, Business Development, CRM, Leadership, Call Centers, Loan Origination, Strategy, Mortgage Banking, Integration, Business Process..., Cross-functional Team..., Vendor Management, Project Portfolio..., Management, Project Management, Process Improvement, Program Management, Business Analysis, Mergers & Acquisitions, Credit, Product Management, Portfolio Management, Financial Services, IT Strategy, Executive Management, Strategic Planning, Finance, Forecasting, Consulting, Risk Management, E-commerce, New Business Development, Financial Risk, Product Development, P&L Management
Education
Maryville University of Saint Louis
MBA, Business Administration and Management, General
Eastern Illinois University
BS, Marketing
Kyle Fennimore's Expert Global Solutions Experience October 2013 - Present
Job Operations Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions October 2013 - Present
Expert Global Solutions November 2012 - September 2013
Expert Global Solutions September 2011 - November 2012
Expert Global Solutions September 2009 - September 2011
Skills
Training, Medicare, Telemarketing, Call Center, Customer Satisfaction, Customer Service, Customer Experience, Management, Call Centers, Data Entry, Workforce Management, Customer Retention, Process Improvement, Leadership, Call Center Development, BPO, CRM, Outsourcing, Vendor Management, Operations Management, Performance Management, Quality Assurance, Inbound Marketing, Contact Centers, Team Management, Team Leadership, Employee Training, Avaya, Customer Support, Recruiting, Coaching, Team Building, Account Management, Human Resources, Program Management, Employee Engagement, Temporary Placement, Employee Relations, Telecommunications, Avaya Technologies
Education
Eastern Florida State College 1999 — 2001
Expert Global Solutions October 2013 - Present
Expert Global Solutions November 2012 - September 2013
Expert Global Solutions September 2011 - November 2012
Expert Global Solutions September 2009 - September 2011
Skills
Training, Medicare, Telemarketing, Call Center, Customer Satisfaction, Customer Service, Customer Experience, Management, Call Centers, Data Entry, Workforce Management, Customer Retention, Process Improvement, Leadership, Call Center Development, BPO, CRM, Outsourcing, Vendor Management, Operations Management, Performance Management, Quality Assurance, Inbound Marketing, Contact Centers, Team Management, Team Leadership, Employee Training, Avaya, Customer Support, Recruiting, Coaching, Team Building, Account Management, Human Resources, Program Management, Employee Engagement, Temporary Placement, Employee Relations, Telecommunications, Avaya Technologies
Education
Eastern Florida State College 1999 — 2001
Rodrigo De Leon Mendoza's Expert Global Solutions Experience March 2014 - October 2014
Job Account Manager, Large Enterprise Operations, Xerox Corporation
Industry Information Technology and Services
Experience
Xerox October 2014 - Present
Expert Global Solutions March 2014 - October 2014
Expert Global Solutions December 2009 - March 2014
AIESEC January 2009 - December 2009
Skills
Team Leadership, Team Management, Customer Satisfaction, Marketing, Advertising, Sales, Motivational Speaking, Customer Service..., Team Building, Project Management, Lean Six Sigma, Account Management, Incentive Programs, Microsoft Office, Financial Reporting, Financial Analysis, Executive Coaching, Business Coaching, Management, Leadership, BPO, CRM, Call Centers
Education
Franklin University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
Universidad Rafael Landívar 2009 — 2015
Bachelor’s Degree, Marketing & Advertising
Liceo Javier 1996 — 2008
High School, Ciencias y Letras
Xerox October 2014 - Present
Expert Global Solutions March 2014 - October 2014
Expert Global Solutions December 2009 - March 2014
AIESEC January 2009 - December 2009
Skills
Team Leadership, Team Management, Customer Satisfaction, Marketing, Advertising, Sales, Motivational Speaking, Customer Service..., Team Building, Project Management, Lean Six Sigma, Account Management, Incentive Programs, Microsoft Office, Financial Reporting, Financial Analysis, Executive Coaching, Business Coaching, Management, Leadership, BPO, CRM, Call Centers
Education
Franklin University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
Universidad Rafael Landívar 2009 — 2015
Bachelor’s Degree, Marketing & Advertising
Liceo Javier 1996 — 2008
High School, Ciencias y Letras
Bob Segert's Expert Global Solutions Experience June 2014 - Present
Job President & Chief Executive Officer at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions June 2014 - Present
EPAM Systems January 2012 - Present
GXS January 2008 - January 2014
EDS January 2006 - December 2007
EDS September 2004 - December 2005
EDS January 2003 - September 2004
EDS May 2002 - January 2003
EDS May 1998 - May 2002
A.T. Kearney July 1994 - May 1998
Frito Lay June 1990 - August 1992
Skills
Mergers, Product Management, Sales Management, Business Strategy, P&L Management, Marketing Management, Strategic Consulting, Strategic Planning, Corporate Brand..., Outsourcing, B2B, Executive Management, Management Consulting, SaaS, Cloud Computing, Strategic Partnerships, Management, Business Planning, Strategy, Consulting, Integration, Leadership, Sales, Mergers & Acquisitions, Cross-functional Team..., Enterprise Software, Operations Management, Brand Management, Business Development, Team Building, Business Intelligence, Start-ups
Education
Harvard Business School 1992 — 1994
MBA, General Management
Purdue University 1986 — 1990
BSME, Mechanical Engineering
Expert Global Solutions June 2014 - Present
EPAM Systems January 2012 - Present
GXS January 2008 - January 2014
EDS January 2006 - December 2007
EDS September 2004 - December 2005
EDS January 2003 - September 2004
EDS May 2002 - January 2003
EDS May 1998 - May 2002
A.T. Kearney July 1994 - May 1998
Frito Lay June 1990 - August 1992
Skills
Mergers, Product Management, Sales Management, Business Strategy, P&L Management, Marketing Management, Strategic Consulting, Strategic Planning, Corporate Brand..., Outsourcing, B2B, Executive Management, Management Consulting, SaaS, Cloud Computing, Strategic Partnerships, Management, Business Planning, Strategy, Consulting, Integration, Leadership, Sales, Mergers & Acquisitions, Cross-functional Team..., Enterprise Software, Operations Management, Brand Management, Business Development, Team Building, Business Intelligence, Start-ups
Education
Harvard Business School 1992 — 1994
MBA, General Management
Purdue University 1986 — 1990
BSME, Mechanical Engineering
Jack Hoss's Expert Global Solutions Experience November 2012 - Present
Job Technical Account Manager at Microsoft
Industry Internet
Experience
Microsoft August 2015 - Present
Expert Global Solutions November 2012 - Present
APAC Customer Services September 2011 - November 2012
APAC Customer Services September 2010 - December 2011
US Bank 1998 - 2008
Skills
Cloud Computing, Microsoft SQL Server, WordPress, Visual Studio, SharePoint, CRM, Microsoft Office, Business Analysis, SQL, Web Design, Databases, Web Development, CSS, Microsoft Technologies, XML, HTML, Office 365, SharePoint Online, Lync Online, Exchange Online, Business Intelligence, Software Development, Web Applications, Web Services, Microsoft CRM, Windows Server, Microsoft Exchange, SaaS, Integration, .NET, IIS, Virtualization, Enterprise Software, Software Project..., IT Management, Agile Methodologies, Database Design, Visio, Disaster Recovery, Agile Project Management, Architectures, SDLC, Requirements Analysis, Vendor Management, IT Strategy, Enterprise Architecture, Data Center, Partner Management, Solution Selling, Account Management
Education
MN State Community and Technical College
Minnesota State University, Moorhead
Microsoft August 2015 - Present
Expert Global Solutions November 2012 - Present
APAC Customer Services September 2011 - November 2012
APAC Customer Services September 2010 - December 2011
US Bank 1998 - 2008
Skills
Cloud Computing, Microsoft SQL Server, WordPress, Visual Studio, SharePoint, CRM, Microsoft Office, Business Analysis, SQL, Web Design, Databases, Web Development, CSS, Microsoft Technologies, XML, HTML, Office 365, SharePoint Online, Lync Online, Exchange Online, Business Intelligence, Software Development, Web Applications, Web Services, Microsoft CRM, Windows Server, Microsoft Exchange, SaaS, Integration, .NET, IIS, Virtualization, Enterprise Software, Software Project..., IT Management, Agile Methodologies, Database Design, Visio, Disaster Recovery, Agile Project Management, Architectures, SDLC, Requirements Analysis, Vendor Management, IT Strategy, Enterprise Architecture, Data Center, Partner Management, Solution Selling, Account Management
Education
MN State Community and Technical College
Minnesota State University, Moorhead
Kimberly (Powers) Moss's Expert Global Solutions Experience July 2013 - Present
Job EGS Director of Training and Strategy West Territory and Work at Home
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions July 2013 - Present
EmPOWERment Consulting March 2002 - Present
PetSmart February 2010 - February 2013
Alliance Residential Company November 2008 - January 2010
Wells Fargo August 1994 - October 2008
Skills
Onboarding, Coaching, Leadership Development, Performance Management, Talent Management, Perfomance Consulting, Learning Management, Blended Learning, Needs Analysis, Virtual Learning, Virtual Teams, Change Management, Leading Organizational..., New Hire Orientations, Mentoring, Inclusive Leadership, Diversity Champion, Training, Leadership, Performance Improvement, Succession Planning, Management Development, Organizational..., Training Delivery, Employee Training, Consulting, Employee Engagement, Project Management, Organizational..., Career Development, Instructional Design, Organizational Design, Workshop Facilitation, Culture Change, Time Management, Personnel Management, E-Learning, Human Resources, Executive Coaching, Interviews, Workforce Planning, Recruiting, ADDIE, Learning Management..., Applicant Tracking..., Captivate, HR Consulting, Conflict Resolution, Team Building, Vendor Management
Education
Bellevue University 1998 — 2000
Masters, Management
Bellevue University 1998 — 2000
Masters of Business Administration, International Business
Bellevue University 1996 — 1997
Bachelor of Science, International Business Management
Expert Global Solutions July 2013 - Present
EmPOWERment Consulting March 2002 - Present
PetSmart February 2010 - February 2013
Alliance Residential Company November 2008 - January 2010
Wells Fargo August 1994 - October 2008
Skills
Onboarding, Coaching, Leadership Development, Performance Management, Talent Management, Perfomance Consulting, Learning Management, Blended Learning, Needs Analysis, Virtual Learning, Virtual Teams, Change Management, Leading Organizational..., New Hire Orientations, Mentoring, Inclusive Leadership, Diversity Champion, Training, Leadership, Performance Improvement, Succession Planning, Management Development, Organizational..., Training Delivery, Employee Training, Consulting, Employee Engagement, Project Management, Organizational..., Career Development, Instructional Design, Organizational Design, Workshop Facilitation, Culture Change, Time Management, Personnel Management, E-Learning, Human Resources, Executive Coaching, Interviews, Workforce Planning, Recruiting, ADDIE, Learning Management..., Applicant Tracking..., Captivate, HR Consulting, Conflict Resolution, Team Building, Vendor Management
Education
Bellevue University 1998 — 2000
Masters, Management
Bellevue University 1998 — 2000
Masters of Business Administration, International Business
Bellevue University 1996 — 1997
Bachelor of Science, International Business Management
Walia Jasmine Walia Jasmine's Expert Global Solutions Experience July 2002 - Present
Job Customer Experience, Technology and Social Media customer experience advisor
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions July 2002 - Present
Skills
Customer Satisfaction, Customer Experience, Call Center Development, Business Process..., Strategic Planning, Social Media Marketing, Program Management, Performance Management, CRM, Change Management, Vendor Management, Call Centers, Outsourcing, Leadership, Training, Operations Management, Management, BPO, Recruiting, Human Resources, Software Documentation, Coaching, Quality Assurance, Workforce Management, Sales, Sales Management, Project Management, Customer Retention, Contact Centers, Avaya, Management Consulting, Training Facilitation, Marketing Strategy, Project Planning, Inbound Marketing, Strategic Consulting, Salesforce.com, Curriculum Development, Process Improvement
Education
Kwantlen University College
Bachelor’s Degree, Business Administration and Management, General
Expert Global Solutions July 2002 - Present
Skills
Customer Satisfaction, Customer Experience, Call Center Development, Business Process..., Strategic Planning, Social Media Marketing, Program Management, Performance Management, CRM, Change Management, Vendor Management, Call Centers, Outsourcing, Leadership, Training, Operations Management, Management, BPO, Recruiting, Human Resources, Software Documentation, Coaching, Quality Assurance, Workforce Management, Sales, Sales Management, Project Management, Customer Retention, Contact Centers, Avaya, Management Consulting, Training Facilitation, Marketing Strategy, Project Planning, Inbound Marketing, Strategic Consulting, Salesforce.com, Curriculum Development, Process Improvement
Education
Kwantlen University College
Bachelor’s Degree, Business Administration and Management, General
Aaron Correll's Expert Global Solutions Experience December 2014 - Present
Job Federal and Education Technology Sales Manager
Industry Information Technology and Services
Experience
EGS - Expert Global Solutions August 2015 - Present
Expert Global Solutions December 2014 - Present
APAC Customer Services June 2012 - December 2014
APAC Customer Services March 2010 - June 2012
APAC Customer Services August 2006 - July 2008
Skills
Account Management, CRM, Sales, New Business Development, Lead Generation, SaaS, Leadership, Business Analysis, Team Leadership, Business Intelligence, Cloud Computing, Solution Selling, Customer Service, Partner Management, Sales Management
Education
Minnesota State University, Moorhead 2003 — 2013
Finance
EGS - Expert Global Solutions August 2015 - Present
Expert Global Solutions December 2014 - Present
APAC Customer Services June 2012 - December 2014
APAC Customer Services March 2010 - June 2012
APAC Customer Services August 2006 - July 2008
Skills
Account Management, CRM, Sales, New Business Development, Lead Generation, SaaS, Leadership, Business Analysis, Team Leadership, Business Intelligence, Cloud Computing, Solution Selling, Customer Service, Partner Management, Sales Management
Education
Minnesota State University, Moorhead 2003 — 2013
Finance
Jeni O'Brien Jeni O'Brien's Expert Global Solutions Experience 2012 - March 2015
Job Business Systems Analyst
Industry Telecommunications
Experience
Transamerica April 2015 - Present
Expert Global Solutions 2012 - March 2015
APAC Customer Services 2003 - 2012
APAC Customer Services 2000 - 2003
Toyota Financial Services 1999 - 1999
APAC Customer Services 1997 - 1999
Skills
Workforce Management, Call Center, Inbound, Avaya, Inbound Marketing, IVR, Project Management, Telemarketing, IEX, Business Analysis, Outsourcing, Analytics, Call Centers, Call Center Development, Business Process, Management, Forecasting, BPO, Process Improvement, Contact Centers, Analysis, Customer Experience, ACD, Telephony, Genesys, Customer Satisfaction
Education
Mt Mercy University
Kirkwood Community College
Prairie High School
High School
Transamerica April 2015 - Present
Expert Global Solutions 2012 - March 2015
APAC Customer Services 2003 - 2012
APAC Customer Services 2000 - 2003
Toyota Financial Services 1999 - 1999
APAC Customer Services 1997 - 1999
Skills
Workforce Management, Call Center, Inbound, Avaya, Inbound Marketing, IVR, Project Management, Telemarketing, IEX, Business Analysis, Outsourcing, Analytics, Call Centers, Call Center Development, Business Process, Management, Forecasting, BPO, Process Improvement, Contact Centers, Analysis, Customer Experience, ACD, Telephony, Genesys, Customer Satisfaction
Education
Mt Mercy University
Kirkwood Community College
Prairie High School
High School
Vinod Jayakeerthi's Expert Global Solutions Experience April 2015 - Present
Job Site Director at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions April 2015 - Present
Corporate Call Center, Inc. June 2014 - March 2015
Aegis Communications June 2006 - June 2014
Aegis Communication June 2006 - June 2008
Microland 2004 - 2005
Strideits November 1999 - January 2004
Skills
Project & Process..., Client servicing &..., Operation & Quality..., COE (Centre of..., TCO (Total cost..., Knowledge Management, Process Reengineering, Strategic Planning, Strategic sourcing, Risk Management, Quality Management, Strategic Sourcing, Change Management, Business Process..., Business Process..., Process Management, Relationship Management, Operations Management, Leadership, Management, Training, Negotiation, Team Management, CRM, Business Strategy, Program Management, Call Centers, Six Sigma, Process Improvement, Recruiting, Business Development, Strategy, Customer Satisfaction, Analysis, ITIL, Outsourcing, BPO, Executive Management, Team Building, Vendor Management, Customer Experience, Human Resources, Quality Assurance, Integration, Offshoring, Service Delivery, Workforce Management, Analytics, Transition Management, Forecasting
Education
Rai University 2003 — 2005
MBA, Macro and Mico Economis
Kuvempu Vishwavidyanilaya 2000 — 2003
Bachelors in Buinsess Administration, Financial Accounting & Buisness Mathematics
ppec 1994 — 1997
Expert Global Solutions April 2015 - Present
Corporate Call Center, Inc. June 2014 - March 2015
Aegis Communications June 2006 - June 2014
Aegis Communication June 2006 - June 2008
Microland 2004 - 2005
Strideits November 1999 - January 2004
Skills
Project & Process..., Client servicing &..., Operation & Quality..., COE (Centre of..., TCO (Total cost..., Knowledge Management, Process Reengineering, Strategic Planning, Strategic sourcing, Risk Management, Quality Management, Strategic Sourcing, Change Management, Business Process..., Business Process..., Process Management, Relationship Management, Operations Management, Leadership, Management, Training, Negotiation, Team Management, CRM, Business Strategy, Program Management, Call Centers, Six Sigma, Process Improvement, Recruiting, Business Development, Strategy, Customer Satisfaction, Analysis, ITIL, Outsourcing, BPO, Executive Management, Team Building, Vendor Management, Customer Experience, Human Resources, Quality Assurance, Integration, Offshoring, Service Delivery, Workforce Management, Analytics, Transition Management, Forecasting
Education
Rai University 2003 — 2005
MBA, Macro and Mico Economis
Kuvempu Vishwavidyanilaya 2000 — 2003
Bachelors in Buinsess Administration, Financial Accounting & Buisness Mathematics
ppec 1994 — 1997
Rachael Russo's Expert Global Solutions Experience July 2015 - Present
Job Student at Missouri State University
Industry Broadcast Media
Experience
Expert Global Solutions July 2015 - Present
Linsey Layne Boutique July 2013 - July 2015
MSU Football 2010 - 2012
Taco Bell 2008 - 2010
Oakville Senior High School 2007 - 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Photoshop, Social Media, Teamwork, Public Speaking, Java, HTML, English, Windows, Event Planning, Team Leadership, Social Networking, Facebook, Social Media Marketing, Leadership, Public Relations, Research, Video Editing, Editing, Video Production
Education
Mohawk Valley Community College 2014 — 2015
Associates, Media, Marketing, and Management
Missouri State University 2010 — 2014
Broadcast Journalism
St. Louis Community College 2008 — 2010
N/A, Business Administration and Management, General
Expert Global Solutions July 2015 - Present
Linsey Layne Boutique July 2013 - July 2015
MSU Football 2010 - 2012
Taco Bell 2008 - 2010
Oakville Senior High School 2007 - 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Photoshop, Social Media, Teamwork, Public Speaking, Java, HTML, English, Windows, Event Planning, Team Leadership, Social Networking, Facebook, Social Media Marketing, Leadership, Public Relations, Research, Video Editing, Editing, Video Production
Education
Mohawk Valley Community College 2014 — 2015
Associates, Media, Marketing, and Management
Missouri State University 2010 — 2014
Broadcast Journalism
St. Louis Community College 2008 — 2010
N/A, Business Administration and Management, General
Erin Hadden Erin Hadden's Expert Global Solutions Experience July 2015 - Present
Job Claims Representative
Industry Consumer Services
Experience
Expert Global Solutions July 2015 - Present
Home November 2014 - August 2015
Skills
Organization Skills, Computer Proficiency, Typing, Communication
Education
Ashford University 2013 — 2017
Behavioral Sciences, 3.51 GPA
Expert Global Solutions July 2015 - Present
Home November 2014 - August 2015
Skills
Organization Skills, Computer Proficiency, Typing, Communication
Education
Ashford University 2013 — 2017
Behavioral Sciences, 3.51 GPA
Kerri White Kerri White's Expert Global Solutions Experience June 2014 - August 2015
Job Security Specialist (Information Protection) at United States Air Force
Industry Defense & Space
Experience
United States Air Force August 2015 - Present
United States Air Force May 2009 - Present
Expert Global Solutions June 2014 - August 2015
CVS Health August 2006 - May 2009
Skills
Customer Service, Operations Management, Emergency Management, Human Resources, Security, Security Clearance, Access, Management, Team Leadership, Mentoring, Military, DoD, Leadership, Military Experience, Military Operations, Process Improvement, Team Building, Training
Education
Northeastern University 2010 — 2012
Master of Science (M.S.), Criminal Justice Leadership
Bridgewater State University 2005 — 2008
Bachelor of Science (B.S.), Criminal Justice and Psychology
Community College of the Air Force 2009 — 2010
Associate of Science (A.S.), Munitions Systems/Ordinance Technology
United States Air Force August 2015 - Present
United States Air Force May 2009 - Present
Expert Global Solutions June 2014 - August 2015
CVS Health August 2006 - May 2009
Skills
Customer Service, Operations Management, Emergency Management, Human Resources, Security, Security Clearance, Access, Management, Team Leadership, Mentoring, Military, DoD, Leadership, Military Experience, Military Operations, Process Improvement, Team Building, Training
Education
Northeastern University 2010 — 2012
Master of Science (M.S.), Criminal Justice Leadership
Bridgewater State University 2005 — 2008
Bachelor of Science (B.S.), Criminal Justice and Psychology
Community College of the Air Force 2009 — 2010
Associate of Science (A.S.), Munitions Systems/Ordinance Technology
Sam Winter Sam Winter's Expert Global Solutions Experience April 2015 - Present
Job Director of Microsoft SAM and ISV programs at Expert Global Solutions
Industry Computer Software
Experience
Expert Global Solutions April 2015 - Present
En Pointe March 2014 - March 2015
APAC Customer Services May 2010 - March 2014
SEI LLC August 2006 - May 2010
SEI LLC October 2004 - August 2006
Skills
Performance Management, Lead Generation, Microsoft CRM, CRM, Call Center, Account Management, SharePoint, Business Intelligence, Sales, Customer Service, Customer Satisfaction, Project Management, Marketing, Sales Management, Strategic Planning, Cloud Computing, Enterprise Software, Selling, Solution Selling, Team Leadership, Business Development, Call Centers, Creative Problem Solving, Dependable Team Player, Salesforce.com, Software Asset...
Education
Minnesota State University, Moorhead 1999 — 2002
BS, Mass Communications
Expert Global Solutions April 2015 - Present
En Pointe March 2014 - March 2015
APAC Customer Services May 2010 - March 2014
SEI LLC August 2006 - May 2010
SEI LLC October 2004 - August 2006
Skills
Performance Management, Lead Generation, Microsoft CRM, CRM, Call Center, Account Management, SharePoint, Business Intelligence, Sales, Customer Service, Customer Satisfaction, Project Management, Marketing, Sales Management, Strategic Planning, Cloud Computing, Enterprise Software, Selling, Solution Selling, Team Leadership, Business Development, Call Centers, Creative Problem Solving, Dependable Team Player, Salesforce.com, Software Asset...
Education
Minnesota State University, Moorhead 1999 — 2002
BS, Mass Communications
Laura McLaine Laura McLaine's Expert Global Solutions Experience April 2011 - October 2012
Job Marketing Manager at Nason Construction, Inc.
Industry Marketing and Advertising
Experience
Nason Construction, Inc. January 2015 - Present
SMPS Philadelphia March 2014 - Present
Nason Construction, Inc. October 2013 - January 2015
Apparel Business Systems, Inc. October 2012 - September 2013
Expert Global Solutions April 2011 - October 2012
StarCite September 2010 - April 2011
Berks Credit & Collections, Inc. August 2008 - September 2010
Katz Media Group June 2007 - August 2007
Skills
Email Marketing, Social Media Marketing, Marketing Communications, Marketing, Social Networking, Event Management, Event Planning, Social Media, Graphic Design, Advertising, Presentation Development, Collateral Production, Adobe Creative Suite, Microsoft Office, Project Management, Print Production Process, Direct Mail Campaigns, Editing, Public Relations, Salesforce.com, Training, Direct Marketing, Proposal Writing, Copywriting, QuarkXPress, Leadership, Adobe Creative Cloud, Vendor Management, Public Speaking, Proofreading, Creative Services, Creative Writing, Genius.com, MailChimp, Constant Contact, Video Editing, Goldmine, Databases, Mac, Marketing Automation, HubSpot, Marketo, Eloqua, Google Analytics, B2B, Strategy, Management, Trade Shows, CRM, Newsletters
Education
Albright College 2003 — 2007
Bachelor of Arts, Communications
University of Dreams
Nason Construction, Inc. January 2015 - Present
SMPS Philadelphia March 2014 - Present
Nason Construction, Inc. October 2013 - January 2015
Apparel Business Systems, Inc. October 2012 - September 2013
Expert Global Solutions April 2011 - October 2012
StarCite September 2010 - April 2011
Berks Credit & Collections, Inc. August 2008 - September 2010
Katz Media Group June 2007 - August 2007
Skills
Email Marketing, Social Media Marketing, Marketing Communications, Marketing, Social Networking, Event Management, Event Planning, Social Media, Graphic Design, Advertising, Presentation Development, Collateral Production, Adobe Creative Suite, Microsoft Office, Project Management, Print Production Process, Direct Mail Campaigns, Editing, Public Relations, Salesforce.com, Training, Direct Marketing, Proposal Writing, Copywriting, QuarkXPress, Leadership, Adobe Creative Cloud, Vendor Management, Public Speaking, Proofreading, Creative Services, Creative Writing, Genius.com, MailChimp, Constant Contact, Video Editing, Goldmine, Databases, Mac, Marketing Automation, HubSpot, Marketo, Eloqua, Google Analytics, B2B, Strategy, Management, Trade Shows, CRM, Newsletters
Education
Albright College 2003 — 2007
Bachelor of Arts, Communications
University of Dreams
Jesse Blunt Jesse Blunt's Expert Global Solutions Experience August 2010 - Present
Job Billing Specialist
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions August 2010 - Present
UPS November 2006 - August 2010
Skills
Customer Service, Management, Microsoft Excel, Leadership, Training, Call Centers, Team Leadership, Customer Satisfaction, Microsoft Word, Team Management, Performance Management
Education
University of South Florida 2003 — 2005
Bachelor's degree, Criminology
Mohawk Valley Community College 2000 — 2002
Associate of Arts and Sciences (A.A.S.), Criminal Justice
Expert Global Solutions August 2010 - Present
UPS November 2006 - August 2010
Skills
Customer Service, Management, Microsoft Excel, Leadership, Training, Call Centers, Team Leadership, Customer Satisfaction, Microsoft Word, Team Management, Performance Management
Education
University of South Florida 2003 — 2005
Bachelor's degree, Criminology
Mohawk Valley Community College 2000 — 2002
Associate of Arts and Sciences (A.A.S.), Criminal Justice
Wesley Butler's Expert Global Solutions Experience February 2015 - May 2015
Job Cook
Industry Food Production
Experience
Expert Global Solutions February 2015 - May 2015
Circus Circus June 2014 - January 2015
Clark County School District January 2013 - October 2014
Metropolitan Nashville Public Schools 2012 - 2014
Boys and Girls Clubs of America October 2012 - April 2013
Metropolitan Nashville Public Schools August 2009 - May 2012
Apple 2008 - 2012
Skills
Curriculum Design, Teaching, Curriculum Development, Public Speaking, Lesson Planning, Classroom, Art, Elementary Education, K-12, Higher Education, Educational Technology, Teacher Training, Educational Leadership, Social Media, Instructional Design, Mac, Customer Service, Art Production, Enriching Lives, Photoshop, iWork, Microsoft Office, OS X, Social Networking, Management, Graphic Design
Education
Middle Tennessee State University 2005 — 2009
Bachelor's Degree, Art Teacher Education, 16
Expert Global Solutions February 2015 - May 2015
Circus Circus June 2014 - January 2015
Clark County School District January 2013 - October 2014
Metropolitan Nashville Public Schools 2012 - 2014
Boys and Girls Clubs of America October 2012 - April 2013
Metropolitan Nashville Public Schools August 2009 - May 2012
Apple 2008 - 2012
Skills
Curriculum Design, Teaching, Curriculum Development, Public Speaking, Lesson Planning, Classroom, Art, Elementary Education, K-12, Higher Education, Educational Technology, Teacher Training, Educational Leadership, Social Media, Instructional Design, Mac, Customer Service, Art Production, Enriching Lives, Photoshop, iWork, Microsoft Office, OS X, Social Networking, Management, Graphic Design
Education
Middle Tennessee State University 2005 — 2009
Bachelor's Degree, Art Teacher Education, 16
Sharon Abbott Sharon Abbott's Expert Global Solutions Experience March 2001 - Present
Job Operational Risk Management at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions March 2001 - Present
ADP September 1997 - February 2001
Skills
HIPAA, Insurance, Process Improvement, Customer Service, Claim, Benefits Administration, Healthcare, Call Centers, Policy, Customer Experience, Employee Benefits, BPO, Program Management, Training, Onboarding, Workforce Management, Vendor Management, Management
Education
Kirkwood Community College 2004 — 2012
AA, Business Management
Aplington-Parkersburg High School 1992 — 1997
Diploma, General Studies
Expert Global Solutions March 2001 - Present
ADP September 1997 - February 2001
Skills
HIPAA, Insurance, Process Improvement, Customer Service, Claim, Benefits Administration, Healthcare, Call Centers, Policy, Customer Experience, Employee Benefits, BPO, Program Management, Training, Onboarding, Workforce Management, Vendor Management, Management
Education
Kirkwood Community College 2004 — 2012
AA, Business Management
Aplington-Parkersburg High School 1992 — 1997
Diploma, General Studies
Allyson Kearney Allyson Kearney's Expert Global Solutions Experience March 2013 - August 2013
Job Principal Solutions Architect at Rockwell Collins
Industry Information Technology and Services
Experience
Rockwell Collins August 2013 - Present
Expert Global Solutions March 2013 - August 2013
Yellowbook November 2006 - March 2013
McLeodUSA April 1998 - November 2006
Perpetual Savings Bank March 1997 - April 1998
Skills
SIP Trunking, Ethernet, MPLS, VoIP, Telecommunications, Unified Communications, Cisco Technologies, Network Administration, WAN, Routers, Switches, Troubleshooting, Networking, VPN, Virtualization, Data Center, Servers, LAN-WAN, VMware, Disaster Recovery, Network Design, TCP/IP, Routing, Active Directory, Firewalls, Wireless Networking, IP, DNS, Cloud Computing, Security, Wireless, Windows Server, Technical Support, Hardware, Network Security, IT Operations, Microsoft Exchange, CCNA, VMware ESX, Infrastructure, DHCP, Group Policy, Network Architecture, Microsoft Technologies, Cisco Routers
Education
Mount Mercy College 2012 — 2015
Management Information Systems, General
Indian Hills Community College 1994 — 1996
A.A.S, Computer System
Kirkwood Community College 1991 — 1993
AA, communications media
Rockwell Collins August 2013 - Present
Expert Global Solutions March 2013 - August 2013
Yellowbook November 2006 - March 2013
McLeodUSA April 1998 - November 2006
Perpetual Savings Bank March 1997 - April 1998
Skills
SIP Trunking, Ethernet, MPLS, VoIP, Telecommunications, Unified Communications, Cisco Technologies, Network Administration, WAN, Routers, Switches, Troubleshooting, Networking, VPN, Virtualization, Data Center, Servers, LAN-WAN, VMware, Disaster Recovery, Network Design, TCP/IP, Routing, Active Directory, Firewalls, Wireless Networking, IP, DNS, Cloud Computing, Security, Wireless, Windows Server, Technical Support, Hardware, Network Security, IT Operations, Microsoft Exchange, CCNA, VMware ESX, Infrastructure, DHCP, Group Policy, Network Architecture, Microsoft Technologies, Cisco Routers
Education
Mount Mercy College 2012 — 2015
Management Information Systems, General
Indian Hills Community College 1994 — 1996
A.A.S, Computer System
Kirkwood Community College 1991 — 1993
AA, communications media
John Criddle, CISSP John Criddle, CISSP's Expert Global Solutions Experience October 2012 - November 2014
Job Senior Director IT Enterprise Infrastructure Operations
Industry Information Technology and Services
Experience
CVS Health November 2014 - Present
Expert Global Solutions October 2012 - November 2014
Global Technology Solutions Group - GTSG July 2012 - October 2012
PayPal October 2008 - July 2012
eTelecare Global Solutions June 2007 - September 2008
Harrah's Entertainment June 2005 - March 2007
Bass Pro Shops 2007 - 2007
Safeway, Inc. 1998 - 2005
Premenos Corp / Harbinger Corp. 1994 - 1996
Skills
Data Center, Information Security, Networking, Cisco Technologies, Infrastructure, Hardware, Windows, Vendor Management, IT Management, Disaster Recovery, ITIL, IT Service Management, Avaya, Unix Operating Systems, Project Management, Capacity Planning, Enterprise Software, Unix, Enterprise Architecture, Storage Area Networks, CISSP, SDLC, Security, Integration, Active Directory, Network Security, IT Strategy, Virtualization, SaaS, System Deployment, Cloud Computing, Databases, Information Technology, Management, Linux, Leadership, PMP, Outsourcing, Business Analysis, Operating Systems, Technical Support, IT Operations, Process Improvement, Business Continuity, Servers, VMware, Network Engineering, Service Delivery, Architectures, Program Management
Education
California Polytechnic State University-San Luis Obispo
B.S., Mechanical Engineering
Carmel High School
CVS Health November 2014 - Present
Expert Global Solutions October 2012 - November 2014
Global Technology Solutions Group - GTSG July 2012 - October 2012
PayPal October 2008 - July 2012
eTelecare Global Solutions June 2007 - September 2008
Harrah's Entertainment June 2005 - March 2007
Bass Pro Shops 2007 - 2007
Safeway, Inc. 1998 - 2005
Premenos Corp / Harbinger Corp. 1994 - 1996
Skills
Data Center, Information Security, Networking, Cisco Technologies, Infrastructure, Hardware, Windows, Vendor Management, IT Management, Disaster Recovery, ITIL, IT Service Management, Avaya, Unix Operating Systems, Project Management, Capacity Planning, Enterprise Software, Unix, Enterprise Architecture, Storage Area Networks, CISSP, SDLC, Security, Integration, Active Directory, Network Security, IT Strategy, Virtualization, SaaS, System Deployment, Cloud Computing, Databases, Information Technology, Management, Linux, Leadership, PMP, Outsourcing, Business Analysis, Operating Systems, Technical Support, IT Operations, Process Improvement, Business Continuity, Servers, VMware, Network Engineering, Service Delivery, Architectures, Program Management
Education
California Polytechnic State University-San Luis Obispo
B.S., Mechanical Engineering
Carmel High School
Briana French Briana French's Expert Global Solutions Experience July 2014 - September 2015
Job Microsoft Software Solutions Specialist at Zones, Inc.
Industry Computer Software
Experience
Zones, Inc. September 2015 - Present
University of Minnesota September 2011 - Present
Expert Global Solutions July 2014 - September 2015
Expert Global Solutions February 2014 - July 2014
PETCO Animal Supplies, Inc. November 2009 - May 2014
Skills
Microsoft Office, Account Management, Customer Satisfaction, Management, Public Speaking, Software Licensing, Research, Team Building, Microsoft Excel, CRM, Teaching, Microsoft Licensing, Microsoft Word, Customer Service
Education
Bemidji State University 2004 — 2009
Bachelor of Fine Arts (BFA), Creative Writing
Zones, Inc. September 2015 - Present
University of Minnesota September 2011 - Present
Expert Global Solutions July 2014 - September 2015
Expert Global Solutions February 2014 - July 2014
PETCO Animal Supplies, Inc. November 2009 - May 2014
Skills
Microsoft Office, Account Management, Customer Satisfaction, Management, Public Speaking, Software Licensing, Research, Team Building, Microsoft Excel, CRM, Teaching, Microsoft Licensing, Microsoft Word, Customer Service
Education
Bemidji State University 2004 — 2009
Bachelor of Fine Arts (BFA), Creative Writing
Justin Edstrom's Expert Global Solutions Experience February 2015 - Present
Job EGS
Industry Computer Software
Experience
Expert Global Solutions February 2015 - Present
International Marketing Systems December 2014 - January 2015
Swanson Health Products March 2011 - December 2014
Swanson Health Products February 2007 - March 2011
Swanson Health Products July 2005 - February 2007
Skills
Customer Service, Advertising, Microsoft Office, Marketing Strategy, Email Marketing, Sales, Leadership, Product Development, Microsoft Excel, Sales Management, Inventory Management, Team Building, Excel, Marketing, Team Leadership, Advertising Sales, Event Planning
Education
Minnesota State University, Moorhead 1999 — 2003
Mass Communications, Political Science
Riverland Community College 1997 — 1999
Associates Degree, Liberal Arts
Expert Global Solutions February 2015 - Present
International Marketing Systems December 2014 - January 2015
Swanson Health Products March 2011 - December 2014
Swanson Health Products February 2007 - March 2011
Swanson Health Products July 2005 - February 2007
Skills
Customer Service, Advertising, Microsoft Office, Marketing Strategy, Email Marketing, Sales, Leadership, Product Development, Microsoft Excel, Sales Management, Inventory Management, Team Building, Excel, Marketing, Team Leadership, Advertising Sales, Event Planning
Education
Minnesota State University, Moorhead 1999 — 2003
Mass Communications, Political Science
Riverland Community College 1997 — 1999
Associates Degree, Liberal Arts
Alisha Garry's Expert Global Solutions Experience December 2008 - Present
Job HR Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions December 2008 - Present
Skills
Coaching, Team Building, Employee Engagement, Customer Service, Onboarding, Personnel Management, New Hire Orientations, Recruiting, Benefits Administration, HRIS, Human Resources, Training, Recruitment Advertising, Sourcing, Employee Relations, Performance Management, Applicant Tracking..., College Recruiting, Talent Acquisition, Leadership, Employee Benefits, Human Capital, Call Centers, Internet Recruiting, Temporary Placement, Talent Management, Workforce Planning, Management, FMLA, Customer Satisfaction, Interviews, Career Development, Resume Writing, Employee Training
Education
Lasell College 2003 — 2008
Bachelor of Arts (B.A.), Business/Corporate Communications
Expert Global Solutions December 2008 - Present
Skills
Coaching, Team Building, Employee Engagement, Customer Service, Onboarding, Personnel Management, New Hire Orientations, Recruiting, Benefits Administration, HRIS, Human Resources, Training, Recruitment Advertising, Sourcing, Employee Relations, Performance Management, Applicant Tracking..., College Recruiting, Talent Acquisition, Leadership, Employee Benefits, Human Capital, Call Centers, Internet Recruiting, Temporary Placement, Talent Management, Workforce Planning, Management, FMLA, Customer Satisfaction, Interviews, Career Development, Resume Writing, Employee Training
Education
Lasell College 2003 — 2008
Bachelor of Arts (B.A.), Business/Corporate Communications
Erin Armentrout Erin Armentrout's Expert Global Solutions Experience January 2011 - Present
Job Workforce Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions January 2011 - Present
Expert Global Solutions April 2007 - January 2011
TeleTech June 1996 - April 2007
Skills
Workforce Management, IEX, Call Center, Avaya, Contact Centers, BPO, Call Center Development, Inbound Marketing, Customer Experience, Outsourcing, Customer Satisfaction, Vendor Management, Telemarketing, Customer Retention, ACD, Performance Management, Avaya Technologies, Call Centers, Coaching, Leadership, Management, Operations Management, Process Improvement, Training
Education
Cape Cod Community College 1987 — 1990
Associate's degree, Retail Management
Expert Global Solutions January 2011 - Present
Expert Global Solutions April 2007 - January 2011
TeleTech June 1996 - April 2007
Skills
Workforce Management, IEX, Call Center, Avaya, Contact Centers, BPO, Call Center Development, Inbound Marketing, Customer Experience, Outsourcing, Customer Satisfaction, Vendor Management, Telemarketing, Customer Retention, ACD, Performance Management, Avaya Technologies, Call Centers, Coaching, Leadership, Management, Operations Management, Process Improvement, Training
Education
Cape Cod Community College 1987 — 1990
Associate's degree, Retail Management
Letha Hansen Letha Hansen's Expert Global Solutions Experience June 2015 - Present
Job Customer Service Representative at Expert Global Solutions
Industry Primary/Secondary Education
Experience
Expert Global Solutions June 2015 - Present
Nogales Unified Schools September 2011 - May 2013
Douglas Unified Schools November 2010 - May 2011
Nogales Unified Schools July 1997 - May 2010
Census Bureau of the United States April 2009 - September 2009
Skills
Curriculum Design, Teaching, Elementary Education, Lesson Planning, Literacy, Tutoring, Educational Technology, Classroom, Staff Development, Guided Reading, Teaching Reading, Curriculum Development, Differentiated..., Curriculum Mapping, Reading Intervention, Balanced Literacy, Cooperative Learning, Parent-Teacher..., IEP, Language Arts, Special Education, Common Core State..., Data Driven Instruction, Learning Disabilities, Behavior Management, Social Studies, Gifted Education, Classroom Management, K-12, ESL, Teaching Writing, Smartboard, Teacher Training, Integrating Technology..., Teaching English as a..., DIBELS, Mathematics Education, Teacher Mentoring, Early Childhood..., Educational Assessment, Parent Communication, English Language..., Early Childhood Literacy, ELL, Small Group Instruction
Education
Ottawa University 1995 — 1997
Bachelor's Degree, Elementary Education; General Studies
Arizona State University 1994 — 1995
Mesa Community College 1990 — 1994
Douglas High School 1984 — 1988
Expert Global Solutions June 2015 - Present
Nogales Unified Schools September 2011 - May 2013
Douglas Unified Schools November 2010 - May 2011
Nogales Unified Schools July 1997 - May 2010
Census Bureau of the United States April 2009 - September 2009
Skills
Curriculum Design, Teaching, Elementary Education, Lesson Planning, Literacy, Tutoring, Educational Technology, Classroom, Staff Development, Guided Reading, Teaching Reading, Curriculum Development, Differentiated..., Curriculum Mapping, Reading Intervention, Balanced Literacy, Cooperative Learning, Parent-Teacher..., IEP, Language Arts, Special Education, Common Core State..., Data Driven Instruction, Learning Disabilities, Behavior Management, Social Studies, Gifted Education, Classroom Management, K-12, ESL, Teaching Writing, Smartboard, Teacher Training, Integrating Technology..., Teaching English as a..., DIBELS, Mathematics Education, Teacher Mentoring, Early Childhood..., Educational Assessment, Parent Communication, English Language..., Early Childhood Literacy, ELL, Small Group Instruction
Education
Ottawa University 1995 — 1997
Bachelor's Degree, Elementary Education; General Studies
Arizona State University 1994 — 1995
Mesa Community College 1990 — 1994
Douglas High School 1984 — 1988
Michael Crowder Michael Crowder's Expert Global Solutions Experience November 2014 - Present
Job VP, Global Sourcing and Recruiting Strategy at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions November 2014 - Present
Adventist Health System February 2014 - November 2014
Health Management Associates January 2010 - 2013
PeopleSupport 2008 - 2008
ServiceMaster 2006 - 2008
Kelly Services UK Ltd. 2005 - 2006
Kelly Services 2001 - 2006
Initial Staffing/Talent Tree 1998 - 2001
Staff Management 1995 - 1998
Resort Condominiums International 1985 - 1995
Skills
Talent Acquisition, Workforce Planning, Customer Relations, Sourcing, Vendor Management, Organizational..., Talent Management, Succession Planning, Performance Management, Temporary Placement, Technical Recruiting, Team Building, Strategy, Strategic Planning, Recruiting, Process Improvement, Onboarding, Human Resources, Hiring, Executive Search, Employee Training, Customer Service, College Recruiting, Management, Leadership, Applicant Tracking..., Executive Management, Sales, Coaching
Education
Brigham Young University
BA, International Relations/Economics
The University of Memphis
MBA
Expert Global Solutions November 2014 - Present
Adventist Health System February 2014 - November 2014
Health Management Associates January 2010 - 2013
PeopleSupport 2008 - 2008
ServiceMaster 2006 - 2008
Kelly Services UK Ltd. 2005 - 2006
Kelly Services 2001 - 2006
Initial Staffing/Talent Tree 1998 - 2001
Staff Management 1995 - 1998
Resort Condominiums International 1985 - 1995
Skills
Talent Acquisition, Workforce Planning, Customer Relations, Sourcing, Vendor Management, Organizational..., Talent Management, Succession Planning, Performance Management, Temporary Placement, Technical Recruiting, Team Building, Strategy, Strategic Planning, Recruiting, Process Improvement, Onboarding, Human Resources, Hiring, Executive Search, Employee Training, Customer Service, College Recruiting, Management, Leadership, Applicant Tracking..., Executive Management, Sales, Coaching
Education
Brigham Young University
BA, International Relations/Economics
The University of Memphis
MBA
Beth Piontek Beth Piontek's Expert Global Solutions Experience June 2013 - Present
Job Training and Quality Analyst/Operations Leadership at Expert Global Solutions
Industry Insurance
Experience
Expert Global Solutions June 2013 - Present
Kohl's Department Stores August 2011 - October 2013
Northeast Wisconsin Technical College August 2011 - December 2012
University of Pittsburgh September 2009 - April 2011
Humana June 2007 - July 2009
Lawrence University September 2005 - June 2007
Lawrence University September 2005 - June 2007
Lawrence University September 2004 - June 2007
McDonald's July 2000 - January 2005
Skills
Public Speaking, Teaching, Event Planning, Higher Education, Research, Tutoring, Microsoft Office, Public Relations, Community Outreach, Editing
Education
University of Pittsburgh 2009 — 2012
Religious Studies
Lawrence University 2004 — 2008
B.A., Major: English; Minors: Religious Studies, Chemistry
Expert Global Solutions June 2013 - Present
Kohl's Department Stores August 2011 - October 2013
Northeast Wisconsin Technical College August 2011 - December 2012
University of Pittsburgh September 2009 - April 2011
Humana June 2007 - July 2009
Lawrence University September 2005 - June 2007
Lawrence University September 2005 - June 2007
Lawrence University September 2004 - June 2007
McDonald's July 2000 - January 2005
Skills
Public Speaking, Teaching, Event Planning, Higher Education, Research, Tutoring, Microsoft Office, Public Relations, Community Outreach, Editing
Education
University of Pittsburgh 2009 — 2012
Religious Studies
Lawrence University 2004 — 2008
B.A., Major: English; Minors: Religious Studies, Chemistry
Evan Stepowany Evan Stepowany's Expert Global Solutions Experience March 2015 - Present
Job Senior Marketing Communications Specialist at Expert Global Solutions
Industry Design
Experience
Expert Global Solutions March 2015 - Present
Expert Global Solutions April 2011 - Present
W&E Baum October 2007 - April 2011
Freelance / Graphic Design Services 2006 - 2011
Six Flags Great Adventure March 1999 - September 2006
Skills
Video Production, Video Editing, Presentation Development, Graphic Design, Photography, HTML, CSS, JavaScript, InDesign, QuarkXPress, Illustrator, Photoshop, Advertising, Graphics, Corporate Identity, Salesforce.com, Genius.com, Mass Email Marketing, Illustration, Direct Mail, Marketing, Posters, Typography, Adobe Creative Suite, Newsletters, Dreamweaver, Layout, Mac, Corporate Branding, Logo Design, Flash, Branding & Identity
Education
James Madison University 2001 — 2005
BFA, Graphic Design
monsignor donovan high school 1998 — 2001
high school diploma
Expert Global Solutions March 2015 - Present
Expert Global Solutions April 2011 - Present
W&E Baum October 2007 - April 2011
Freelance / Graphic Design Services 2006 - 2011
Six Flags Great Adventure March 1999 - September 2006
Skills
Video Production, Video Editing, Presentation Development, Graphic Design, Photography, HTML, CSS, JavaScript, InDesign, QuarkXPress, Illustrator, Photoshop, Advertising, Graphics, Corporate Identity, Salesforce.com, Genius.com, Mass Email Marketing, Illustration, Direct Mail, Marketing, Posters, Typography, Adobe Creative Suite, Newsletters, Dreamweaver, Layout, Mac, Corporate Branding, Logo Design, Flash, Branding & Identity
Education
James Madison University 2001 — 2005
BFA, Graphic Design
monsignor donovan high school 1998 — 2001
high school diploma
Michelle M Hammons Michelle M Hammons's Expert Global Solutions Experience September 2014 - March 2015
Job Procurement Manager at CROSSMARK
Industry Information Technology and Services
Experience
CROSSMARK March 2015 - Present
Expert Global Solutions September 2014 - March 2015
Dell Services Federal Government Inc. October 2012 - July 2014
Dell November 2007 - October 2012
Perot Systems Corportion August 1999 - October 2007
Electronic Data Systems (EDS) August 1984 - August 1999
Skills
Procurement, Outsourcing, Strategic Sourcing, Sourcing, RFP, Disaster Recovery, Cross-functional Team..., Supply Chain Management, Management, Vendor Management, Sla, Contract Negotiation, Software Documentation, ITIL, Service Delivery, IT Outsourcing, Managed Services, Contract Management, Process Improvement, Program Management, Incident Management, IT Operations, Project Management, Business Analysis, Team Leadership, Supply Management, IT Service Management, Business Process..., Change Management, Data Center, Resource Management, Project Portfolio..., Professional Services, Business Process, ERP, PMP, Governance, SLA
Education
Macomb Community College
Business Administration and Management, General
CROSSMARK March 2015 - Present
Expert Global Solutions September 2014 - March 2015
Dell Services Federal Government Inc. October 2012 - July 2014
Dell November 2007 - October 2012
Perot Systems Corportion August 1999 - October 2007
Electronic Data Systems (EDS) August 1984 - August 1999
Skills
Procurement, Outsourcing, Strategic Sourcing, Sourcing, RFP, Disaster Recovery, Cross-functional Team..., Supply Chain Management, Management, Vendor Management, Sla, Contract Negotiation, Software Documentation, ITIL, Service Delivery, IT Outsourcing, Managed Services, Contract Management, Process Improvement, Program Management, Incident Management, IT Operations, Project Management, Business Analysis, Team Leadership, Supply Management, IT Service Management, Business Process..., Change Management, Data Center, Resource Management, Project Portfolio..., Professional Services, Business Process, ERP, PMP, Governance, SLA
Education
Macomb Community College
Business Administration and Management, General
Karen Stewart Karen Stewart's Expert Global Solutions Experience April 2013 - Present
Job Vice President Client Solutions Provider Healthcare Services at Expert Global Solutions EGS
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions April 2013 - Present
APAC Customer Services; NCO Group; Member of the EGS Group February 2010 - Present
Dell Systems January 2009 - February 2010
Accenture August 2006 - May 2008
Affiliated Computer Services June 2001 - August 2006
Skills
BPO, Customer Relations, Strategic Planning, P&L, Budgeting, Mentoring, Outsourcing, Operations Management, Process Improvement, Six Sigma, Team Building, Healthcare, Growth Planning, Lean Sigma, Coaching, Sales Support, Client Relationship..., Account Growth, Business Solutions, Call Center, Solution Implementation, Solution Development, Back Office, Customer Contact, Financial Services, Account Management, Road Warrior, CRM, Business Process, Forecasting, Call Centers, Budgets, Business Intelligence, Sales Operations, Program Management, Start-ups, Growth Management, Economic Growth, Income Statement, Management, Customer Service, Vendor Management
Education
Kennedy Western University 2006 — 2008
Bachelors
Expert Global Solutions April 2013 - Present
APAC Customer Services; NCO Group; Member of the EGS Group February 2010 - Present
Dell Systems January 2009 - February 2010
Accenture August 2006 - May 2008
Affiliated Computer Services June 2001 - August 2006
Skills
BPO, Customer Relations, Strategic Planning, P&L, Budgeting, Mentoring, Outsourcing, Operations Management, Process Improvement, Six Sigma, Team Building, Healthcare, Growth Planning, Lean Sigma, Coaching, Sales Support, Client Relationship..., Account Growth, Business Solutions, Call Center, Solution Implementation, Solution Development, Back Office, Customer Contact, Financial Services, Account Management, Road Warrior, CRM, Business Process, Forecasting, Call Centers, Budgets, Business Intelligence, Sales Operations, Program Management, Start-ups, Growth Management, Economic Growth, Income Statement, Management, Customer Service, Vendor Management
Education
Kennedy Western University 2006 — 2008
Bachelors
Lori Schmidt Lori Schmidt's Expert Global Solutions Experience June 2015 - Present
Job at
Industry Nonprofit Organization Management
Experience
Expert Global Solutions June 2015 - Present
Plexus Worldwide, Inc. 2014 - Present
CenturyLink 2014 - 2015
African American Cultural Alliance October 2013 - May 2014
ABR Employment Services October 2010 - February 2011
Manpower 2010 - 2010
Maxim Healthcare Services July 2009 - November 2009
Walgreens January 2006 - July 2008
Skills
Diversity & Inclusion, Cultural Awareness, Cultural Diversity, Outstanding..., Organizational..., Interpersonal..., Data Entry, Critical Thinking, Customer Satisfaction, Dedicated Professional, Ethics, Health Education, Youth Mentoring, Human Rights, Mental Health Law, Communication Skills, Recruiting, Medical Terminology, Business Correspondence, Human Resource..., Public Speaking, Crisis Intervention, Community Mental Health, Social Skills, Customer Oriented, Grass Roots Campaigns, Human Resources, Advocacy, Microsoft Office, Social Media, Medical Records, Pharmacy, Personal Development, Membership Development, Equal Opportunities, Works well individually, Works well with a team, Equal Employment..., Organizational Culture, Medical Education, Filing, Customer Service, Management, Marketing, Event Planning, Leadership Development, Nonprofits, Leadership, Microsoft Excel
Education
Globe University 2010 — 2013
Bachelor of Science (B.S.), Business Management
Minnesota State College-Southeast Technical 1999 — 2001
Associate of Science, Licensed Practical/Vocational Nurse Training
G-E-T High School
Expert Global Solutions June 2015 - Present
Plexus Worldwide, Inc. 2014 - Present
CenturyLink 2014 - 2015
African American Cultural Alliance October 2013 - May 2014
ABR Employment Services October 2010 - February 2011
Manpower 2010 - 2010
Maxim Healthcare Services July 2009 - November 2009
Walgreens January 2006 - July 2008
Skills
Diversity & Inclusion, Cultural Awareness, Cultural Diversity, Outstanding..., Organizational..., Interpersonal..., Data Entry, Critical Thinking, Customer Satisfaction, Dedicated Professional, Ethics, Health Education, Youth Mentoring, Human Rights, Mental Health Law, Communication Skills, Recruiting, Medical Terminology, Business Correspondence, Human Resource..., Public Speaking, Crisis Intervention, Community Mental Health, Social Skills, Customer Oriented, Grass Roots Campaigns, Human Resources, Advocacy, Microsoft Office, Social Media, Medical Records, Pharmacy, Personal Development, Membership Development, Equal Opportunities, Works well individually, Works well with a team, Equal Employment..., Organizational Culture, Medical Education, Filing, Customer Service, Management, Marketing, Event Planning, Leadership Development, Nonprofits, Leadership, Microsoft Excel
Education
Globe University 2010 — 2013
Bachelor of Science (B.S.), Business Management
Minnesota State College-Southeast Technical 1999 — 2001
Associate of Science, Licensed Practical/Vocational Nurse Training
G-E-T High School
Joseph Vitthuhn, Jr.'s Expert Global Solutions Experience May 2015 - Present
Job Human Resources Intern at Kenmore Mercy Hospital
Industry Restaurants
Experience
Expert Global Solutions May 2015 - Present
Kenmore Mercy Hospital February 2015 - Present
Panera Bread Co. January 2007 - Present
Panera Bread March 2012 - January 2014
Panera Bread January 2009 - March 2012
Skills
Restaurant Management, Catering, Restaurants, Food Service, Hospitality, Labor Control, Serve Safe Certified, Culinary Skills, AS400 Administration, New Hire Paperwork, Union Grievances, Hiring
Education
Medaille College 2015 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, General
Bryant and Stratton College-Buffalo 2013 — 2015
Associate's degree, Human Resources Management and Services, GPA: 3.85 / 4.0
Williamsville North High School 2001 — 2005
General Studies
Expert Global Solutions May 2015 - Present
Kenmore Mercy Hospital February 2015 - Present
Panera Bread Co. January 2007 - Present
Panera Bread March 2012 - January 2014
Panera Bread January 2009 - March 2012
Skills
Restaurant Management, Catering, Restaurants, Food Service, Hospitality, Labor Control, Serve Safe Certified, Culinary Skills, AS400 Administration, New Hire Paperwork, Union Grievances, Hiring
Education
Medaille College 2015 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, General
Bryant and Stratton College-Buffalo 2013 — 2015
Associate's degree, Human Resources Management and Services, GPA: 3.85 / 4.0
Williamsville North High School 2001 — 2005
General Studies
Kevin Legge CISSP,CCNP,MCITP NSA/INFOSEC 4011's Expert Global Solutions Experience 2013 - May 2014
Job Senior Managing Consultant at IBM
Industry Information Technology and Services
Experience
IBM June 2014 - Present
Expert Global Solutions 2013 - May 2014
Trustwave February 2013 - October 2013
HP Enterprise Security Services November 2012 - January 2013
Suntron Corporation May 2010 - November 2012
Global Crossing October 2009 - May 2010
Daner Enterprises, LLC January 2009 - October 2009
Presbyterian Healthcare Services March 2009 - June 2009
Stewart Title February 2007 - August 2008
Stewart Title March 2003 - August 2008
Skills
Disaster Recovery, Security, Data Center, Network Security, Cisco Technologies, Firewalls, Information Security, Active Directory, ITIL, IT Management, VPN, Networking, Troubleshooting, Virtualization, Integration, WAN, Microsoft Exchange, Computer Security, Management, Microsoft Technologies, Windows Server, Information Technology, System Administration, Vendor Management, IT Strategy, Switches, Computer Forensics, SDLC, CISSP, Juniper, Routers, Cloud Computing, CCNA, Servers, PCI DSS, Business Continuity, VMware, IPS, IDS, Microsoft Certified..., Network Administration, Cisco Routers, Technical Support, Infrastructure, SAN, LAN-WAN, Project Management, HP Switches, Alcatel Switches, Extreme Switches
Education
California State University-Fullerton 1987 — 1990
Bachelor of Arts (BA), Political Science and Government
IBM June 2014 - Present
Expert Global Solutions 2013 - May 2014
Trustwave February 2013 - October 2013
HP Enterprise Security Services November 2012 - January 2013
Suntron Corporation May 2010 - November 2012
Global Crossing October 2009 - May 2010
Daner Enterprises, LLC January 2009 - October 2009
Presbyterian Healthcare Services March 2009 - June 2009
Stewart Title February 2007 - August 2008
Stewart Title March 2003 - August 2008
Skills
Disaster Recovery, Security, Data Center, Network Security, Cisco Technologies, Firewalls, Information Security, Active Directory, ITIL, IT Management, VPN, Networking, Troubleshooting, Virtualization, Integration, WAN, Microsoft Exchange, Computer Security, Management, Microsoft Technologies, Windows Server, Information Technology, System Administration, Vendor Management, IT Strategy, Switches, Computer Forensics, SDLC, CISSP, Juniper, Routers, Cloud Computing, CCNA, Servers, PCI DSS, Business Continuity, VMware, IPS, IDS, Microsoft Certified..., Network Administration, Cisco Routers, Technical Support, Infrastructure, SAN, LAN-WAN, Project Management, HP Switches, Alcatel Switches, Extreme Switches
Education
California State University-Fullerton 1987 — 1990
Bachelor of Arts (BA), Political Science and Government
Terry Farrell's Expert Global Solutions Experience February 2013 - July 2015
Job
Industry Telecommunications
Experience
Saint-Gobain July 2015 - Present
Military Sealift Command November 2014 - Present
Expert Global Solutions February 2013 - July 2015
US Navy October 2010 - October 2014
NCO Financial Systems September 2004 - February 2013
Catholic Health Initiatives December 1998 - May 2004
Mercy Health System September 1997 - October 1998
Franciscan Health System April 1993 - September 1997
Healthworks Alliance December 1991 - April 1993
Skills
Troubleshooting, Telecommunications, Avaya, Vendor Management, Disaster Recovery, VoIP, Process Improvement, Data Center, Team Leadership, Software Documentation, Project Management, Networking, Management, Call Centers, Help Desk Support, Contract Negotiation, Infrastructure, Training, Integration, Contract Management, Human Resources, Avaya Technologies, Budgets, IT Service Management, Information Technology, IT Management, Technical Support, Computer Hardware, System Administration, ITIL, Program Management, System Deployment, Customer Satisfaction, Windows, Visio, Cross-functional Team..., Strategic Planning
Education
Excelsior College 2014 — 2015
Bachelor’s Degree, Professional Studies in Business and Management
Bucks County Community College 1991 — 1996
AA, Microcomputer Application Systems
Saint-Gobain July 2015 - Present
Military Sealift Command November 2014 - Present
Expert Global Solutions February 2013 - July 2015
US Navy October 2010 - October 2014
NCO Financial Systems September 2004 - February 2013
Catholic Health Initiatives December 1998 - May 2004
Mercy Health System September 1997 - October 1998
Franciscan Health System April 1993 - September 1997
Healthworks Alliance December 1991 - April 1993
Skills
Troubleshooting, Telecommunications, Avaya, Vendor Management, Disaster Recovery, VoIP, Process Improvement, Data Center, Team Leadership, Software Documentation, Project Management, Networking, Management, Call Centers, Help Desk Support, Contract Negotiation, Infrastructure, Training, Integration, Contract Management, Human Resources, Avaya Technologies, Budgets, IT Service Management, Information Technology, IT Management, Technical Support, Computer Hardware, System Administration, ITIL, Program Management, System Deployment, Customer Satisfaction, Windows, Visio, Cross-functional Team..., Strategic Planning
Education
Excelsior College 2014 — 2015
Bachelor’s Degree, Professional Studies in Business and Management
Bucks County Community College 1991 — 1996
AA, Microcomputer Application Systems
Rachael Straus, MSHR, SPHR, CEBS, GPHR's Expert Global Solutions Experience January 2011 - October 2012
Job Director of Human Resources at SDI (System Development.Integration, LLC)
Industry Human Resources
Experience
SDI (System Development.Integration, LLC) March 2014 - Present
SDI (System Development.Integration, LLC) October 2012 - March 2014
Expert Global Solutions January 2011 - October 2012
Catholic Charities of the Archdiocese of Chicago 2010 - 2011
Hewitt Associates 2005 - 2008
U.S. Equal Employment Opportunity Commission (EEOC) 2001 - 2003
Skills
Employee Relations, Talent Management, Legal Compliance, Employee Training, Remuneration, Internal Communications, International HR, Deferred Compensation, Employee Benefits, HRIS, Onboarding, Performance Management, Talent Acquisition, Succession Planning, Human Resources, Recruiting, Employee Engagement, Benefits Administration, HR Policies, Employment Law, Workforce Planning, Sourcing, Technical Recruiting, Interviews, Applicant Tracking..., Internet Recruiting, Strategy, Temporary Placement, Employer Branding, Organizational..., Training, College Recruiting, Leadership, Benefits Negotiation, New Hire Orientations, Change Management, Career Development, Policy, HR Consulting, Coaching, Personnel Management, Management, Job Descriptions, Salary
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Masters in Human Resources Management, Human Resources, GPA: 3.9
London School of Economics and Political Science
Masters of Science, Social Policy and Planning
University of California, Los Angeles
Bachelor of Arts (B.A.), International Development Studies and Political Science (double major), Graduated Magna Cum Laude.
SDI (System Development.Integration, LLC) March 2014 - Present
SDI (System Development.Integration, LLC) October 2012 - March 2014
Expert Global Solutions January 2011 - October 2012
Catholic Charities of the Archdiocese of Chicago 2010 - 2011
Hewitt Associates 2005 - 2008
U.S. Equal Employment Opportunity Commission (EEOC) 2001 - 2003
Skills
Employee Relations, Talent Management, Legal Compliance, Employee Training, Remuneration, Internal Communications, International HR, Deferred Compensation, Employee Benefits, HRIS, Onboarding, Performance Management, Talent Acquisition, Succession Planning, Human Resources, Recruiting, Employee Engagement, Benefits Administration, HR Policies, Employment Law, Workforce Planning, Sourcing, Technical Recruiting, Interviews, Applicant Tracking..., Internet Recruiting, Strategy, Temporary Placement, Employer Branding, Organizational..., Training, College Recruiting, Leadership, Benefits Negotiation, New Hire Orientations, Change Management, Career Development, Policy, HR Consulting, Coaching, Personnel Management, Management, Job Descriptions, Salary
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Masters in Human Resources Management, Human Resources, GPA: 3.9
London School of Economics and Political Science
Masters of Science, Social Policy and Planning
University of California, Los Angeles
Bachelor of Arts (B.A.), International Development Studies and Political Science (double major), Graduated Magna Cum Laude.
Merrill Anne Kubak's Expert Global Solutions Experience August 2005 - Present
Job HR Compensation Manager at EGS
Industry Human Resources
Experience
Expert Global Solutions August 2005 - Present
ADP Dealer Services 2003 - 2005
SBC/Ameritech 1988 - 2002
Skills
Employee Relations, HRIS, Performance Management, Benefits Administration, Deferred Compensation, Customer Service, Onboarding, Call Centers, Leadership Development, Data Analysis, Human Resources, Employee Engagement, Payroll, Salary, Employee Benefits, Talent Acquisition, Talent Management, HR Policies, Succession Planning, New Hire Orientations, Job Descriptions, Employee Training, Compensation Strategies, Compensation Structures, Compensation, Sales Compensation, CRM, Microsoft Excel, Microsoft Office, Microsoft Word, Project Management, Organization, Office Management, PowerPoint, Quality Assurance, Creative Writing, Management, Workforce Planning, Training
Education
Loyola University of Chicago
Math/Computer Sciences
National-Louis University
Behavioral Sciences
Expert Global Solutions August 2005 - Present
ADP Dealer Services 2003 - 2005
SBC/Ameritech 1988 - 2002
Skills
Employee Relations, HRIS, Performance Management, Benefits Administration, Deferred Compensation, Customer Service, Onboarding, Call Centers, Leadership Development, Data Analysis, Human Resources, Employee Engagement, Payroll, Salary, Employee Benefits, Talent Acquisition, Talent Management, HR Policies, Succession Planning, New Hire Orientations, Job Descriptions, Employee Training, Compensation Strategies, Compensation Structures, Compensation, Sales Compensation, CRM, Microsoft Excel, Microsoft Office, Microsoft Word, Project Management, Organization, Office Management, PowerPoint, Quality Assurance, Creative Writing, Management, Workforce Planning, Training
Education
Loyola University of Chicago
Math/Computer Sciences
National-Louis University
Behavioral Sciences
Patrick McClard's Expert Global Solutions Experience June 2004 - Present
Job Director, Client Solutions at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions June 2004 - Present
LiveBridge January 1996 - June 2004
LiveBridge, Incorporated January 1996 - January 2004
Centennial Bank March 1995 - January 1996
Pro-Tem September 1993 - March 1995
Skills
Cross-functional Team..., Troubleshooting, Workforce Management, Call Center, BPO, Customer Experience, Outsourcing, Customer Satisfaction, Contact Centers, Process Improvement, Inbound Marketing, Account Management, Customer Retention, Telecommunications, Lead Generation, Operations Management, CRM, Customer Service, Telemarketing, Performance Management, Call Centers, Training, Program Management, Leadership, Service Delivery, Business Development, Management, Team Building, Business Analysis
Education
Illinois State University 1984 — 1988
B.S., Communications
Expert Global Solutions June 2004 - Present
LiveBridge January 1996 - June 2004
LiveBridge, Incorporated January 1996 - January 2004
Centennial Bank March 1995 - January 1996
Pro-Tem September 1993 - March 1995
Skills
Cross-functional Team..., Troubleshooting, Workforce Management, Call Center, BPO, Customer Experience, Outsourcing, Customer Satisfaction, Contact Centers, Process Improvement, Inbound Marketing, Account Management, Customer Retention, Telecommunications, Lead Generation, Operations Management, CRM, Customer Service, Telemarketing, Performance Management, Call Centers, Training, Program Management, Leadership, Service Delivery, Business Development, Management, Team Building, Business Analysis
Education
Illinois State University 1984 — 1988
B.S., Communications
Jon Mahrt's Expert Global Solutions Experience February 2013 - Present
Job Senior Vice President, Healthcare Services at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions February 2013 - Present
APAC Customer Services January 2010 - February 2013
APAC Customer Services August 2008 - December 2010
APAC Customer Services January 2006 - September 2008
APAC Customer Services April 2005 - January 2006
APAC Customer Services July 2002 - April 2005
APAC Customer Services April 2000 - June 2002
APAC Customer Services August 1998 - April 2000
ITI Marketing Services 1992 - 1998
Skills
CRM, Business Development, Account Management, P&L Management, Call Centers, Call Center, Strategy, Process Improvement, BPO, Management, Leadership, Outsourcing, Contract Negotiation, Operations Management, Human Resources, Performance Management, Vendor Management, Customer Experience, Customer Satisfaction, Strategic Planning, Healthcare, Inbound Marketing, Sales Management, Workforce Management, Change Management, P&L Responsibility, Marketing, People Development, Training, Cross-functional Team..., New Business Development, Turn Around Management, Coaching, Team Building, Program Management, Key Performance..., Project Planning, Customer Service, Business Strategy, Employee Relations, Competitive Analysis, Employee Engagement, Leadership Development, Lead Generation, Forecasting, Marketing Strategy, Executive Management, Mergers & Acquisitions, Healthcare Industry
Education
Northwestern University - Kellogg School of Management 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration
St. Croix 1989 — 1992
Creighton University
Accounting
Hong Kong University of Science and Technology - School of Business and Management
Master of Business Administration (M.B.A.), Business Adminstration
Expert Global Solutions February 2013 - Present
APAC Customer Services January 2010 - February 2013
APAC Customer Services August 2008 - December 2010
APAC Customer Services January 2006 - September 2008
APAC Customer Services April 2005 - January 2006
APAC Customer Services July 2002 - April 2005
APAC Customer Services April 2000 - June 2002
APAC Customer Services August 1998 - April 2000
ITI Marketing Services 1992 - 1998
Skills
CRM, Business Development, Account Management, P&L Management, Call Centers, Call Center, Strategy, Process Improvement, BPO, Management, Leadership, Outsourcing, Contract Negotiation, Operations Management, Human Resources, Performance Management, Vendor Management, Customer Experience, Customer Satisfaction, Strategic Planning, Healthcare, Inbound Marketing, Sales Management, Workforce Management, Change Management, P&L Responsibility, Marketing, People Development, Training, Cross-functional Team..., New Business Development, Turn Around Management, Coaching, Team Building, Program Management, Key Performance..., Project Planning, Customer Service, Business Strategy, Employee Relations, Competitive Analysis, Employee Engagement, Leadership Development, Lead Generation, Forecasting, Marketing Strategy, Executive Management, Mergers & Acquisitions, Healthcare Industry
Education
Northwestern University - Kellogg School of Management 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration
St. Croix 1989 — 1992
Creighton University
Accounting
Hong Kong University of Science and Technology - School of Business and Management
Master of Business Administration (M.B.A.), Business Adminstration
Margaret Morse's Expert Global Solutions Experience February 2014 - May 2015
Job VP, Marketing and Communications at Expert Global Solutions
Industry Financial Services
Experience
Expert Global Solutions February 2014 - May 2015
Expert Global Solutions June 2012 - January 2014
JPMorgan Chase November 2011 - May 2012
JPMorgan Chase October 2007 - November 2011
Countrywide Financial Corporation May 2006 - October 2007
American Express 2005 - 2006
JPMorgan Chase June 1994 - September 2004
Skills
Internal Communications, Communication Training, Employee Engagement, Corporate Communications, Strategic Communications, Change Management, Communications Planning, Speech Writing, Strategic Planning, Stakeholder Management, Crisis Communications, Marketing Communications, Relationship Management, Public Relations, Risk Management
Education
Arizona State University 1994 — 1998
B.A., Humanities
MdN 1990 — 1994
Expert Global Solutions February 2014 - May 2015
Expert Global Solutions June 2012 - January 2014
JPMorgan Chase November 2011 - May 2012
JPMorgan Chase October 2007 - November 2011
Countrywide Financial Corporation May 2006 - October 2007
American Express 2005 - 2006
JPMorgan Chase June 1994 - September 2004
Skills
Internal Communications, Communication Training, Employee Engagement, Corporate Communications, Strategic Communications, Change Management, Communications Planning, Speech Writing, Strategic Planning, Stakeholder Management, Crisis Communications, Marketing Communications, Relationship Management, Public Relations, Risk Management
Education
Arizona State University 1994 — 1998
B.A., Humanities
MdN 1990 — 1994
James Molony's Expert Global Solutions Experience October 2013 - Present
Job Dir of Voice Communications at EGS
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions October 2013 - Present
ICT Group, Inc. April 1987 - February 2010
ICT Group April 1987 - June 1996
Skills
Telecommunications, Avaya, ACD, VoIP, Telephony, Team Management, Call Centers, Vendor Management, IVR, Call Center, Project Management, Management, Workforce Management, Team Leadership, Outsourcing, IT Service Management, Contact Centers, CRM, Customer Service, BPO, IT Operations, Customer Experience, Program Management, CTI, Process Improvement, Aspect ACD, Avaya Communication..., Call Center Development, Inbound Marketing, WAN, IT Management, SIP, Offshoring, Pre-sales, Wireless, IP, LAN-WAN, MPLS, Avaya IP Telephony, SIP Trunking, Network Design, IT Strategy, Incident Management, Cross-functional Team..., Business Process, ITIL, Service Delivery, Data Center, Unified Communications, Disaster Recovery
Education
Fairleigh Dickinson University 1982 — 1987
Expert Global Solutions October 2013 - Present
ICT Group, Inc. April 1987 - February 2010
ICT Group April 1987 - June 1996
Skills
Telecommunications, Avaya, ACD, VoIP, Telephony, Team Management, Call Centers, Vendor Management, IVR, Call Center, Project Management, Management, Workforce Management, Team Leadership, Outsourcing, IT Service Management, Contact Centers, CRM, Customer Service, BPO, IT Operations, Customer Experience, Program Management, CTI, Process Improvement, Aspect ACD, Avaya Communication..., Call Center Development, Inbound Marketing, WAN, IT Management, SIP, Offshoring, Pre-sales, Wireless, IP, LAN-WAN, MPLS, Avaya IP Telephony, SIP Trunking, Network Design, IT Strategy, Incident Management, Cross-functional Team..., Business Process, ITIL, Service Delivery, Data Center, Unified Communications, Disaster Recovery
Education
Fairleigh Dickinson University 1982 — 1987
Jody Kringler's Expert Global Solutions Experience February 2015 - Present
Job Financial Reporting Analyst at Razor Consulting Solutions
Industry Accounting
Experience
Razor Consulting Solutions September 2015 - Present
Expert Global Solutions February 2015 - Present
Archway Marketing Services June 2012 - January 2015
Moorhead Public Service August 2006 - June 2012
SEI 2001 - 2006
SEI April 2004 - December 2004
SEI January 2003 - April 2004
SEI November 2001 - March 2002
Sunmart Foods - Nash Finch Company July 1997 - November 2001
Skills
Accounts Receivable, Accounts Payable, Billing, Customer Service, Microsoft Office, PeopleSoft, Credit, Customer Satisfaction, General Ledger, Great Plains Software, Teamwork, Fax, Telephony, Postage Meter, Photocopier, 10 Key, Purchasing, SLA, Database Administration, Outlook, Quickbooks, Call Center, Documentation, Telephone Skills, Excel, Customer Relations, Word, Access, Problem Solving, PowerPoint, Accounting, Invoicing, Vendor Relations, Analysis, Financial Reporting, Account Management, Administration, Scheduling, Financial Statements, Microsoft Excel, Training
Education
Minnesota State University, Moorhead 1997 — 2001
Bachelor of Science Degree, International Business, Spanish
Minnesota State University, Moorhead
Bachelor of Science (B.S.), International Business
Razor Consulting Solutions September 2015 - Present
Expert Global Solutions February 2015 - Present
Archway Marketing Services June 2012 - January 2015
Moorhead Public Service August 2006 - June 2012
SEI 2001 - 2006
SEI April 2004 - December 2004
SEI January 2003 - April 2004
SEI November 2001 - March 2002
Sunmart Foods - Nash Finch Company July 1997 - November 2001
Skills
Accounts Receivable, Accounts Payable, Billing, Customer Service, Microsoft Office, PeopleSoft, Credit, Customer Satisfaction, General Ledger, Great Plains Software, Teamwork, Fax, Telephony, Postage Meter, Photocopier, 10 Key, Purchasing, SLA, Database Administration, Outlook, Quickbooks, Call Center, Documentation, Telephone Skills, Excel, Customer Relations, Word, Access, Problem Solving, PowerPoint, Accounting, Invoicing, Vendor Relations, Analysis, Financial Reporting, Account Management, Administration, Scheduling, Financial Statements, Microsoft Excel, Training
Education
Minnesota State University, Moorhead 1997 — 2001
Bachelor of Science Degree, International Business, Spanish
Minnesota State University, Moorhead
Bachelor of Science (B.S.), International Business
Louis Gagliardi's Expert Global Solutions Experience May 2014 - Present
Job SCCM Administrator at Expert Global Solutions
Industry Financial Services
Experience
Expert Global Solutions May 2014 - Present
NCO Financial Systems April 2009 - Present
NCO Financial Systems 2005 - Present
NCO Financial Systems September 2001 - November 2005
Self-employed musician & private instructor October 1986 - September 2001
Naval Air Propulsion Center 1982 - 1986
Skills
Altiris, Disaster Recovery, Active Directory, System Deployment, Troubleshooting, VMware, Cisco Technologies, VPN, Windows Server, Servers, Technical Support, Group Policy, XP, Windows 7, DHCP, SCCM, Help Desk Support, Firewalls, Virtualization, DNS, Microsoft Exchange, Data Center, Network Administration, Routers, IIS, IT Management, Computer Hardware, System Administration, LAN-WAN, WAN, Switches, Windows XP
Education
Drexel University 1977 — 1982
Bachelor of Science, Mechanical Engineering
Expert Global Solutions May 2014 - Present
NCO Financial Systems April 2009 - Present
NCO Financial Systems 2005 - Present
NCO Financial Systems September 2001 - November 2005
Self-employed musician & private instructor October 1986 - September 2001
Naval Air Propulsion Center 1982 - 1986
Skills
Altiris, Disaster Recovery, Active Directory, System Deployment, Troubleshooting, VMware, Cisco Technologies, VPN, Windows Server, Servers, Technical Support, Group Policy, XP, Windows 7, DHCP, SCCM, Help Desk Support, Firewalls, Virtualization, DNS, Microsoft Exchange, Data Center, Network Administration, Routers, IIS, IT Management, Computer Hardware, System Administration, LAN-WAN, WAN, Switches, Windows XP
Education
Drexel University 1977 — 1982
Bachelor of Science, Mechanical Engineering
Don Fritz's Expert Global Solutions Experience March 2015 - Present
Job Senior Operations Manager
Industry Information Technology and Services
Experience
Expert Global Solutions March 2015 - Present
Bridgepoint Education January 2012 - November 2014
Bridgepoint Education May 2007 - January 2012
Nextel Partners April 2000 - March 2007
Sprint Nextel 2000 - 2007
TeleDirect International 1995 - 2000
Skills
Vendor Management, Leadership, Disaster Recovery, Microsoft Exchange, Management, VMware, IIS, Program Management, IT Management, Troubleshooting, Information Technology, IT Operations, IT Strategy, IT Service Management, Technical Support, Windows 7, XP, Help Desk Support, ITIL, Active Directory, System Administration, Enterprise Software, Windows, Windows XP, Training, Team Leadership, Software Documentation, Security, Data Center, Project Management, Networking, Network Administration, Servers, Staff Development, Higher Education, Analysis, Process Improvement, Public Speaking, Team Building
Education
Ashford University 2010 — 2012
Bachelor of Arts (BA), History, 3.98
University of Iowa 1985 — 1989
Expert Global Solutions March 2015 - Present
Bridgepoint Education January 2012 - November 2014
Bridgepoint Education May 2007 - January 2012
Nextel Partners April 2000 - March 2007
Sprint Nextel 2000 - 2007
TeleDirect International 1995 - 2000
Skills
Vendor Management, Leadership, Disaster Recovery, Microsoft Exchange, Management, VMware, IIS, Program Management, IT Management, Troubleshooting, Information Technology, IT Operations, IT Strategy, IT Service Management, Technical Support, Windows 7, XP, Help Desk Support, ITIL, Active Directory, System Administration, Enterprise Software, Windows, Windows XP, Training, Team Leadership, Software Documentation, Security, Data Center, Project Management, Networking, Network Administration, Servers, Staff Development, Higher Education, Analysis, Process Improvement, Public Speaking, Team Building
Education
Ashford University 2010 — 2012
Bachelor of Arts (BA), History, 3.98
University of Iowa 1985 — 1989
Chris Donaldson's Expert Global Solutions Experience June 2014 - May 2015
Job Master Generator at Infinite Green Consulting
Industry Outsourcing/Offshoring
Experience
Infinite Green August 2015 - Present
Hopkins High School, MN March 2007 - Present
Expert Global Solutions June 2014 - May 2015
Best Buy March 2011 - June 2014
Best Buy August 2009 - March 2011
Best Buy May 2008 - August 2009
Best Buy - Best Buy for Business July 2006 - May 2008
Skills
Training, Employee Training, Coaching, Performance Management, Retail, Personnel Management, Customer Service, Customer Satisfaction, Customer Experience, Hiring, Leadership, Leadership Development, Profit, Store Management, Time Management, Management, Sales, Team Building, Team Leadership
Education
Gustavus Adolphus College 1993 — 1997
Bachelor of Arts (B.A.), Communication and Media Studies
The Blake School
Infinite Green August 2015 - Present
Hopkins High School, MN March 2007 - Present
Expert Global Solutions June 2014 - May 2015
Best Buy March 2011 - June 2014
Best Buy August 2009 - March 2011
Best Buy May 2008 - August 2009
Best Buy - Best Buy for Business July 2006 - May 2008
Skills
Training, Employee Training, Coaching, Performance Management, Retail, Personnel Management, Customer Service, Customer Satisfaction, Customer Experience, Hiring, Leadership, Leadership Development, Profit, Store Management, Time Management, Management, Sales, Team Building, Team Leadership
Education
Gustavus Adolphus College 1993 — 1997
Bachelor of Arts (B.A.), Communication and Media Studies
The Blake School
Murrell Weddington's Expert Global Solutions Experience November 2012 - Present
Job Business Integration Consultant at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions November 2012 - Present
Hewlett Packard April 2010 - November 2012
EDS September 2006 - June 2010
Self-employed July 2004 - August 2006
The Home Depot July 1990 - April 2004
Skills
Business Process, Program Management, SDLC, Manufacturing, Strategic Planning, Retail, Resource Management, Global SAP Deployments, SAP, Governance, ERP, Management Consulting, Management, Business Process..., Leadership, SAP Implementation, Process Improvement, PMO, Project Portfolio..., Project Management, Software Project..., Business Transformation, Change Management, Team Building, SAP R/3, Integration, Consulting, SAP ERP, IT Strategy, Business Analysis, IT Management, Outsourcing, Vendor Management, Enterprise Architecture
Education
Middle Tennessee State University
BS, Computer Science
Expert Global Solutions November 2012 - Present
Hewlett Packard April 2010 - November 2012
EDS September 2006 - June 2010
Self-employed July 2004 - August 2006
The Home Depot July 1990 - April 2004
Skills
Business Process, Program Management, SDLC, Manufacturing, Strategic Planning, Retail, Resource Management, Global SAP Deployments, SAP, Governance, ERP, Management Consulting, Management, Business Process..., Leadership, SAP Implementation, Process Improvement, PMO, Project Portfolio..., Project Management, Software Project..., Business Transformation, Change Management, Team Building, SAP R/3, Integration, Consulting, SAP ERP, IT Strategy, Business Analysis, IT Management, Outsourcing, Vendor Management, Enterprise Architecture
Education
Middle Tennessee State University
BS, Computer Science
Andre Thickening's Expert Global Solutions Experience January 2011 - December 2013
Job Tax Manager at McGladrey
Industry Accounting
Experience
McGladrey December 2013 - Present
Expert Global Solutions January 2011 - December 2013
SMART Business Advisory and Consulting January 2008 - December 2010
Grant Thornton April 2006 - January 2008
ARAMARK February 2004 - April 2006
Skills
Corporate Tax, State Taxation, Tax Research, Tax Compliance, US Tax, Tax, Income Tax, State Compliance, Tax Advisory, Tax Preparation, Sarbanes-Oxley Act, SEC Filings, Accounting, Tax Accounting
Education
Philadelphia University
M.S., Taxation
Monmouth University
B.S., Finance
McGladrey December 2013 - Present
Expert Global Solutions January 2011 - December 2013
SMART Business Advisory and Consulting January 2008 - December 2010
Grant Thornton April 2006 - January 2008
ARAMARK February 2004 - April 2006
Skills
Corporate Tax, State Taxation, Tax Research, Tax Compliance, US Tax, Tax, Income Tax, State Compliance, Tax Advisory, Tax Preparation, Sarbanes-Oxley Act, SEC Filings, Accounting, Tax Accounting
Education
Philadelphia University
M.S., Taxation
Monmouth University
B.S., Finance
Peter Gianakos's Expert Global Solutions Experience June 2012 - Present
Job Client Solutions Manager at EGS Company
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions June 2012 - Present
APAC Customer Services February 2010 - June 2012
Medical Answering Services, LLC October 2009 - February 2010
DHL Express January 2004 - January 2009
Airborne Express February 1998 - December 2003
Airborne Express November 1994 - February 1998
Skills
Performance Management, Process Improvement, Recruiting, Team Leadership, Management, Team Building, Training, Leadership, Call Center, CRM, Call Centers, Vendor Management, Human Resources, Logistics, Account Management, Change Management, Strategic Planning, Forecasting, Strategy, Project Management, Customer Service, Leadership Development, Coaching, Cross-functional Team..., Analysis, Inventory Management, New Business Development, Sales Management, Business Process..., Workforce Management, Contract Negotiation, Quality Assurance, Budgets, Customer Retention, Customer Satisfaction, Customer Experience, Outsourcing, Operations Management, Hiring, BPO, Employee Benefits, P&L Management, Employee Relations, Time Management, Marketing, Call Center Development, Team Management, Contact Centers, Employee Training
Education
Hofstra University 1980 — 1982
BBA, Business Management
Expert Global Solutions June 2012 - Present
APAC Customer Services February 2010 - June 2012
Medical Answering Services, LLC October 2009 - February 2010
DHL Express January 2004 - January 2009
Airborne Express February 1998 - December 2003
Airborne Express November 1994 - February 1998
Skills
Performance Management, Process Improvement, Recruiting, Team Leadership, Management, Team Building, Training, Leadership, Call Center, CRM, Call Centers, Vendor Management, Human Resources, Logistics, Account Management, Change Management, Strategic Planning, Forecasting, Strategy, Project Management, Customer Service, Leadership Development, Coaching, Cross-functional Team..., Analysis, Inventory Management, New Business Development, Sales Management, Business Process..., Workforce Management, Contract Negotiation, Quality Assurance, Budgets, Customer Retention, Customer Satisfaction, Customer Experience, Outsourcing, Operations Management, Hiring, BPO, Employee Benefits, P&L Management, Employee Relations, Time Management, Marketing, Call Center Development, Team Management, Contact Centers, Employee Training
Education
Hofstra University 1980 — 1982
BBA, Business Management
Ryan Ripple's Expert Global Solutions Experience May 2012 - July 2013
Job IT Manager at Unemployeed looking for opportunity
Industry Computer & Network Security
Experience
Unemployeed looking for opportunity It ManagerVengroff Williams, Inc.August 2013 - September 2015
Expert Global Solutions May 2012 - July 2013
Star2Star Communications, LLC August 2010 - October 2011
Stream Global Services April 2007 - April 2009
Outsource America, Inc. October 2004 - March 2007
Albertsons October 2001 - October 2004
Derek's Sports Bar and Grill January 1999 - July 2001
Skills
Troubleshooting, Network Administration, Software Installation, VoIP, Time Management, Customer Service, Cisco Technologies, Computer Hardware, Computer Science, Computer Information..., Computers, Computer Repair, Active Directory, Windows, Windows Server, Networking, Linux, Dell Computers, Dell PowerEdge Servers, DCSE, Software Engineering, VMware, Remote Desktop, Server Administration, Servers
Education
Manatee Technical Institute 2009 — 2010
Certifications, Network Support Services
The Ohio State University 1999 — 2001
AA, Computer Arts
Unemployeed looking for opportunity It ManagerVengroff Williams, Inc.August 2013 - September 2015
Expert Global Solutions May 2012 - July 2013
Star2Star Communications, LLC August 2010 - October 2011
Stream Global Services April 2007 - April 2009
Outsource America, Inc. October 2004 - March 2007
Albertsons October 2001 - October 2004
Derek's Sports Bar and Grill January 1999 - July 2001
Skills
Troubleshooting, Network Administration, Software Installation, VoIP, Time Management, Customer Service, Cisco Technologies, Computer Hardware, Computer Science, Computer Information..., Computers, Computer Repair, Active Directory, Windows, Windows Server, Networking, Linux, Dell Computers, Dell PowerEdge Servers, DCSE, Software Engineering, VMware, Remote Desktop, Server Administration, Servers
Education
Manatee Technical Institute 2009 — 2010
Certifications, Network Support Services
The Ohio State University 1999 — 2001
AA, Computer Arts
Rhonda Hawkins's Expert Global Solutions Experience August 2015 - Present
Job Patient Care Advocate at Expert Global Solutions
Industry Pharmaceuticals
Experience
Expert Global Solutions August 2015 - Present
Albertsons March 2015 - August 2015
Jewel-Osco August 2008 - January 2015
Dept. Of Rehabilitation May 2000 - July 2008
Esquire Temp. Services December 2005 - March 2006
Skills
Customer Service, Microsoft Office, Home Care, Sanitation, Customer Satisfaction, Team Building, Leadership, Microsoft Excel, Microsoft Word, Event Planning, Public Speaking, PowerPoint, Sales, Seafood, Meat, Grocery, Portrait Photography, Cashiering, Strategic Planning
Education
Academy of our Lady HS
City Colleges of Chicago-Richard J Daley College
Basic Computer Information Systems Certificate, Computer Information Systems/MOS Certification
Moraine Valley College Palos
Expert Global Solutions August 2015 - Present
Albertsons March 2015 - August 2015
Jewel-Osco August 2008 - January 2015
Dept. Of Rehabilitation May 2000 - July 2008
Esquire Temp. Services December 2005 - March 2006
Skills
Customer Service, Microsoft Office, Home Care, Sanitation, Customer Satisfaction, Team Building, Leadership, Microsoft Excel, Microsoft Word, Event Planning, Public Speaking, PowerPoint, Sales, Seafood, Meat, Grocery, Portrait Photography, Cashiering, Strategic Planning
Education
Academy of our Lady HS
City Colleges of Chicago-Richard J Daley College
Basic Computer Information Systems Certificate, Computer Information Systems/MOS Certification
Moraine Valley College Palos
Ryan Pitts's Expert Global Solutions Experience December 2014 - Present
Job Manager at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions December 2014 - Present
Maximus June 2014 - December 2014
Clarus Consulting Group, LLC August 2012 - June 2014
ACS, a Xerox Company December 2011 - July 2012
ACS, a Xerox Company October 2007 - December 2011
ACS, a Xerox Company January 2000 - September 2007
ACS, a Xerox Company June 1998 - June 2000
Skills
Cross-functional Team..., Higher Education, Call Center, Business Operations..., Business Process..., Cost Saving Initiatives, Collections Management, Change Management, Presenter, Conference Speaking, Client Relationship..., Strategic Planning, Team Facilitation, Leadership, Workflow Management, Delinquency Management, Student Loans, Project Coordination, Product Management, Front to Back Office, Virtual Teams, Large Volume, Operations Management, Analysis, MBA, Predictive Dialers, Customer Service..., CRM, Call Centers, Quality Assurance, Microsoft Dynamics, Financial Management..., Business Requirements, Forecasting, Leadership Development, Budgets, Human Resources, Process Improvement, Business Development, Finance, Vendor Management, BPO, Outsourcing, Public Speaking, Executive Management, Policy, Interviews
Education
Capella University 2011 — 2012
Masters of Business Administration, Business Administration, 3.94
Expert Global Solutions December 2014 - Present
Maximus June 2014 - December 2014
Clarus Consulting Group, LLC August 2012 - June 2014
ACS, a Xerox Company December 2011 - July 2012
ACS, a Xerox Company October 2007 - December 2011
ACS, a Xerox Company January 2000 - September 2007
ACS, a Xerox Company June 1998 - June 2000
Skills
Cross-functional Team..., Higher Education, Call Center, Business Operations..., Business Process..., Cost Saving Initiatives, Collections Management, Change Management, Presenter, Conference Speaking, Client Relationship..., Strategic Planning, Team Facilitation, Leadership, Workflow Management, Delinquency Management, Student Loans, Project Coordination, Product Management, Front to Back Office, Virtual Teams, Large Volume, Operations Management, Analysis, MBA, Predictive Dialers, Customer Service..., CRM, Call Centers, Quality Assurance, Microsoft Dynamics, Financial Management..., Business Requirements, Forecasting, Leadership Development, Budgets, Human Resources, Process Improvement, Business Development, Finance, Vendor Management, BPO, Outsourcing, Public Speaking, Executive Management, Policy, Interviews
Education
Capella University 2011 — 2012
Masters of Business Administration, Business Administration, 3.94
Lawton Coffer's Expert Global Solutions Experience September 2009 - March 2015
Job Experienced and dedicated IT Support Specialist
Industry Information Technology and Services
Experience
Expert Global Solutions September 2009 - March 2015
TSYS June 2005 - August 2009
PC Group August 2003 - September 2004
AMERICAN Cast Iron Pipe Company January 2001 - December 2001
Skills
Visio, Network Administration, Microsoft Office, Troubleshooting, Windows Server, Windows, Telecommunications, Servers, Active Directory
Education
Mississippi State University 2000 — 2003
Bachelor's degree, Business Information Systems
Holmes Community College 1998 — 2000
Associate of Arts (AA), Business Administration
Expert Global Solutions September 2009 - March 2015
TSYS June 2005 - August 2009
PC Group August 2003 - September 2004
AMERICAN Cast Iron Pipe Company January 2001 - December 2001
Skills
Visio, Network Administration, Microsoft Office, Troubleshooting, Windows Server, Windows, Telecommunications, Servers, Active Directory
Education
Mississippi State University 2000 — 2003
Bachelor's degree, Business Information Systems
Holmes Community College 1998 — 2000
Associate of Arts (AA), Business Administration
Arpita Sanyal's Expert Global Solutions Experience February 2015 - Present
Job Team/Account Management, Sales, Customer Service in leading Technology companies
Industry Information Technology and Services
Experience
Microsoft July 2015 - Present
Expert Global Solutions February 2015 - Present
Expert Global Solutions October 2011 - Present
Expert Global Solutions March 2015 - July 2015
Dell January 2007 - May 2008
NIIT Technologies 2007 - 2007
NIIT January 2006 - November 2006
Microsoft Research lab March 2005 - January 2006
Microsoft June 2004 - March 2005
M/s. Accenture India Pvt. Ltd. 2004 - 2004
Skills
Employee Relations, Screening, Human Resources, Temporary Placement, Sourcing, Training, Interviews, Recruiting, Hiring, Onboarding, Customer Service, Screening Resumes, Management, Solution Selling, Talent Acquisition, SAP, CRM, Vendor Management, Account Management, Team Management, Leadership, Sales, Customer Satisfaction
Education
ICFAI 2002 — 2004
MBA, HR & Mrtg
Jadavpur University 1999 — 2002
Bsc, Human development
Microsoft July 2015 - Present
Expert Global Solutions February 2015 - Present
Expert Global Solutions October 2011 - Present
Expert Global Solutions March 2015 - July 2015
Dell January 2007 - May 2008
NIIT Technologies 2007 - 2007
NIIT January 2006 - November 2006
Microsoft Research lab March 2005 - January 2006
Microsoft June 2004 - March 2005
M/s. Accenture India Pvt. Ltd. 2004 - 2004
Skills
Employee Relations, Screening, Human Resources, Temporary Placement, Sourcing, Training, Interviews, Recruiting, Hiring, Onboarding, Customer Service, Screening Resumes, Management, Solution Selling, Talent Acquisition, SAP, CRM, Vendor Management, Account Management, Team Management, Leadership, Sales, Customer Satisfaction
Education
ICFAI 2002 — 2004
MBA, HR & Mrtg
Jadavpur University 1999 — 2002
Bsc, Human development
Angela Giunta's Expert Global Solutions Experience March 2013 - March 2015
Job Marketing Specialist Proposals at EGS
Industry Marketing and Advertising
Experience
EGS March 2015 - Present
Angela Skaggs July 2012 - Present
Ellipses Press, Ltd. July 2009 - Present
Expert Global Solutions March 2013 - March 2015
Varsity Facility Services August 2010 - May 2011
American Competiveness Institute October 2006 - August 2008
Aphrodites Apples Press July 2006 - February 2008
Barnett Brass & Copper October 2000 - May 2001
Skills
Copywriting, Advertising, Marketing, Social Media, Newsletters, Direct Marketing, Publishing, Logo Design, Editing, Trade Shows, Proposal Writing, Layout, Branding & Identity, Website Development, Salesforce.com, Online Marketing, Management, Social Networking, Public Relations, Creative Writing, Adobe Creative Suite, Social Media Marketing, Sales, Web Design
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (M.B.A.), Marketing, 3.5 GPA
Idaho State University 1990 — 1995
BA Mass Communications, Advertising/Public Relations
Pocatello High School 1987 — 1989
EGS March 2015 - Present
Angela Skaggs July 2012 - Present
Ellipses Press, Ltd. July 2009 - Present
Expert Global Solutions March 2013 - March 2015
Varsity Facility Services August 2010 - May 2011
American Competiveness Institute October 2006 - August 2008
Aphrodites Apples Press July 2006 - February 2008
Barnett Brass & Copper October 2000 - May 2001
Skills
Copywriting, Advertising, Marketing, Social Media, Newsletters, Direct Marketing, Publishing, Logo Design, Editing, Trade Shows, Proposal Writing, Layout, Branding & Identity, Website Development, Salesforce.com, Online Marketing, Management, Social Networking, Public Relations, Creative Writing, Adobe Creative Suite, Social Media Marketing, Sales, Web Design
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (M.B.A.), Marketing, 3.5 GPA
Idaho State University 1990 — 1995
BA Mass Communications, Advertising/Public Relations
Pocatello High School 1987 — 1989
Tracy L. Ward's Expert Global Solutions Experience June 2012 - July 2014
Job Director, Recruitment & Retention/Business Consultant/ Recruitment Model Design & Financial Literacy
Industry Human Resources
Experience
Windham Professionals, Inc. December 2014 - Present
Money Management and Business Solutions, LLC August 2014 - Present
Expert Global Solutions June 2012 - July 2014
NCO Financial Systems, Inc. June 2008 - June 2012
NCO Financial Systems, Inc. July 2007 - June 2008
NCO Financial Systems September 2006 - July 2007
NCO Customer Management, Inc. September 2005 - September 2006
NCO Customer Management, Inc. April 2005 - September 2005
NCO Customer Management, Inc. March 2004 - April 2005
Horizon Mental Health Managment, Inc. May 2001 - October 2003
Skills
Program Management, Talent Management, Vendor Management, Leadership, Performance Management, Applicant Tracking..., Recruiting, Interviews, Call Center, Human Resources, Management, Leadership Development, Employee Relations, Team Building, Coaching, Training, Customer Retention, Onboarding, Background Checks, Process Improvement, Organizational..., Change Management, Talent Acquisition, Employee Engagement, Personnel Management, Outsourcing, HR Policies, Employee Training, Succession Planning, Career Counseling, Sales, Hiring, New Hire Orientations, Sourcing, HR Consulting, HRIS, Call Centers, Conflict Resolution, Temporary Placement, College Recruiting, Resume Writing, Career Development, Workforce Planning, Strategy, Strategic Planning, CRM, Team Leadership
Education
East Carolina University 1999 — 2001
Master's Degree, Rehabilitation Counseling
Averett University 1998 — 1999
Graduate Studies: Master, Business Administration Program
Winston-Salem State University 1989 — 1993
Bachelor of Science
NCHS-East 1985 — 1989
High School
Windham Professionals, Inc. December 2014 - Present
Money Management and Business Solutions, LLC August 2014 - Present
Expert Global Solutions June 2012 - July 2014
NCO Financial Systems, Inc. June 2008 - June 2012
NCO Financial Systems, Inc. July 2007 - June 2008
NCO Financial Systems September 2006 - July 2007
NCO Customer Management, Inc. September 2005 - September 2006
NCO Customer Management, Inc. April 2005 - September 2005
NCO Customer Management, Inc. March 2004 - April 2005
Horizon Mental Health Managment, Inc. May 2001 - October 2003
Skills
Program Management, Talent Management, Vendor Management, Leadership, Performance Management, Applicant Tracking..., Recruiting, Interviews, Call Center, Human Resources, Management, Leadership Development, Employee Relations, Team Building, Coaching, Training, Customer Retention, Onboarding, Background Checks, Process Improvement, Organizational..., Change Management, Talent Acquisition, Employee Engagement, Personnel Management, Outsourcing, HR Policies, Employee Training, Succession Planning, Career Counseling, Sales, Hiring, New Hire Orientations, Sourcing, HR Consulting, HRIS, Call Centers, Conflict Resolution, Temporary Placement, College Recruiting, Resume Writing, Career Development, Workforce Planning, Strategy, Strategic Planning, CRM, Team Leadership
Education
East Carolina University 1999 — 2001
Master's Degree, Rehabilitation Counseling
Averett University 1998 — 1999
Graduate Studies: Master, Business Administration Program
Winston-Salem State University 1989 — 1993
Bachelor of Science
NCHS-East 1985 — 1989
High School
seema jain's Expert Global Solutions Experience August 2005 - April 2007
Job Experienced PHP Web Developer
Industry Information Technology and Services
Experience
Assured Performance Network January 2015 - Present
Santy Integrated February 2014 - November 2014
CSUF, Health Science Dept. December 2012 - January 2014
3D PLM Software Solutions May 2010 - April 2011
Expert 3D Solution Pvt Ltd, India August 2008 - April 2010
Expert Global Solutions August 2005 - April 2007
Skills
Teamcenter, Product Lifecycle..., Visual C++, Visual C#, PHP 5.0, Apache Tomcat Webserver, ASP.NET, Microsoft SQL Server, MySQL, AutoCAD, SolidEdge, UGS NX5, Solid Edge, Pro Engineer, CAD, Unigraphics, CAD/CAM, C, Catia, JavaScript, Twitter Bootstrap, PHP, Inventor, Autodesk Inventor, PTC Creo, Requirements Analysis
Education
California State University-Fullerton 2012 — 2014
Master's degree; M.E, Computer Science
Swami Ramanand Teerth Marathwada University 2007 — 2009
M. E., Mechanical CAD/CAM
Doctor Babasaheb Ambedkar Marathwada University 2001 — 2005
BE, Production Engineering
Assured Performance Network January 2015 - Present
Santy Integrated February 2014 - November 2014
CSUF, Health Science Dept. December 2012 - January 2014
3D PLM Software Solutions May 2010 - April 2011
Expert 3D Solution Pvt Ltd, India August 2008 - April 2010
Expert Global Solutions August 2005 - April 2007
Skills
Teamcenter, Product Lifecycle..., Visual C++, Visual C#, PHP 5.0, Apache Tomcat Webserver, ASP.NET, Microsoft SQL Server, MySQL, AutoCAD, SolidEdge, UGS NX5, Solid Edge, Pro Engineer, CAD, Unigraphics, CAD/CAM, C, Catia, JavaScript, Twitter Bootstrap, PHP, Inventor, Autodesk Inventor, PTC Creo, Requirements Analysis
Education
California State University-Fullerton 2012 — 2014
Master's degree; M.E, Computer Science
Swami Ramanand Teerth Marathwada University 2007 — 2009
M. E., Mechanical CAD/CAM
Doctor Babasaheb Ambedkar Marathwada University 2001 — 2005
BE, Production Engineering
Jason Bursack's Expert Global Solutions Experience July 2012 - Present
Job Microsoft IT Productivity Center Trainer/Coordinator at EGS
Industry Information Technology and Services
Experience
Expert Global Solutions July 2012 - Present
APAC Customer Services May 2011 - July 2012
SEI LLC July 2007 - May 2011
SEI LLC August 2004 - July 2007
Luther Family Ford April 2004 - August 2004
Maintenance Engineering January 2001 - January 2004
Skills
Database Administration, Power BI in Excel, Training, Sales, Management, Leadership, Account Management, Sales Management, Cold Calling, Solution Selling, Recruiting, Sales Operations, Customer Satisfaction, CRM, Lead Generation, Call Centers, Cloud Computing, Sales Process, SaaS, Enterprise Software, Salesforce.com, Direct Sales, IT Training, Sales Training, Call Center, Call Center Recruiting, MTA Database
Education
Concordia College 1996 — 2000
Bachelors, Physics, Mathematics
Expert Global Solutions July 2012 - Present
APAC Customer Services May 2011 - July 2012
SEI LLC July 2007 - May 2011
SEI LLC August 2004 - July 2007
Luther Family Ford April 2004 - August 2004
Maintenance Engineering January 2001 - January 2004
Skills
Database Administration, Power BI in Excel, Training, Sales, Management, Leadership, Account Management, Sales Management, Cold Calling, Solution Selling, Recruiting, Sales Operations, Customer Satisfaction, CRM, Lead Generation, Call Centers, Cloud Computing, Sales Process, SaaS, Enterprise Software, Salesforce.com, Direct Sales, IT Training, Sales Training, Call Center, Call Center Recruiting, MTA Database
Education
Concordia College 1996 — 2000
Bachelors, Physics, Mathematics
Catalina (Natal) Dubbs's Expert Global Solutions Experience September 2015 - Present
Job Recruiting Coordinator at Expert Global Solutions
Industry Human Resources
Experience
Expert Global Solutions September 2015 - Present
United Technologies Corp. / UTC Aerospace Systems July 2014 - July 2015
Michigan State University - School of Human Resources & Labor Relations December 2012 - May 2014
Michigan State University - Residence Education & Housing Services July 2012 - October 2013
Hess Corporation May 2013 - July 2013
Great Lakes Dredge & Dock Corporation June 2010 - July 2012
First Year Experience November 2009 - May 2010
Office of Cultural and Academic Transitions August 2008 - May 2010
Upward Bound March 2008 - May 2010
Ronald E. McNair Program January 2009 - November 2009
Skills
Community Outreach, Research, Microsoft Office, Event Planning, Editing, Social Media, PowerPoint, Spanish, Microsoft Word, Program Development, Community Organizing, Volunteer Management, Data Analysis, Human Resources, Teamwork, Compensation & Benefits..., Interviews, Policy, Budgets, Program Management, Conflict Resolution, Leadership, Recruiting, Employee Relations, Training
Education
Michigan State University 2012 — 2014
Master's degree, Human Resources and Labor Relations, 4.0
Michigan State University 2007 — 2010
Bachelor of Science, Psychology
Expert Global Solutions September 2015 - Present
United Technologies Corp. / UTC Aerospace Systems July 2014 - July 2015
Michigan State University - School of Human Resources & Labor Relations December 2012 - May 2014
Michigan State University - Residence Education & Housing Services July 2012 - October 2013
Hess Corporation May 2013 - July 2013
Great Lakes Dredge & Dock Corporation June 2010 - July 2012
First Year Experience November 2009 - May 2010
Office of Cultural and Academic Transitions August 2008 - May 2010
Upward Bound March 2008 - May 2010
Ronald E. McNair Program January 2009 - November 2009
Skills
Community Outreach, Research, Microsoft Office, Event Planning, Editing, Social Media, PowerPoint, Spanish, Microsoft Word, Program Development, Community Organizing, Volunteer Management, Data Analysis, Human Resources, Teamwork, Compensation & Benefits..., Interviews, Policy, Budgets, Program Management, Conflict Resolution, Leadership, Recruiting, Employee Relations, Training
Education
Michigan State University 2012 — 2014
Master's degree, Human Resources and Labor Relations, 4.0
Michigan State University 2007 — 2010
Bachelor of Science, Psychology
Gregory Hibbs's Expert Global Solutions Experience February 2007 - November 2012
Job Data Center Technician at Roper St. Francis Healthcare
Industry Hospital & Health Care
Experience
Roper St. Francis Healthcare November 2012 - Present
Expert Global Solutions February 2007 - November 2012
Skills
Call Center, Call Centers, Disaster Recovery, Active Directory, Vendor Management, Project Management, Data Center, Technical Support, Troubleshooting, Networking
Education
Bradley University 1998 — 2002
Bachelor of Science (B.S.), Political Science and Government
Roper St. Francis Healthcare November 2012 - Present
Expert Global Solutions February 2007 - November 2012
Skills
Call Center, Call Centers, Disaster Recovery, Active Directory, Vendor Management, Project Management, Data Center, Technical Support, Troubleshooting, Networking
Education
Bradley University 1998 — 2002
Bachelor of Science (B.S.), Political Science and Government
Sha'altiel Dina's Expert Global Solutions Experience November 2014 - Present
Job VP of Operations Controls Audit and Treasury Risk at Expert Global Solutions
Industry Financial Services
Experience
Expert Global Solutions November 2014 - Present
NCO Financial Systems December 2012 - Present
NCO Financial Systems March 2008 - Present
NCO Financial Systems 1987 - 2010
Skills
Call Center, Credit, Process Improvement, Customer Service, Credit Cards, Call Centers, Operations Management, Team Building, Leadership Development, Executive Management, Risk Management, Outsourcing, Financial Services, Banking, Vendor Management, Customer Experience, Loans, Relationship Management, Leadership
Education
Johnson and Wales University 1981 — 1983
Business Administration and Management, General
Coginchaug RHS 1977 — 1981
Expert Global Solutions November 2014 - Present
NCO Financial Systems December 2012 - Present
NCO Financial Systems March 2008 - Present
NCO Financial Systems 1987 - 2010
Skills
Call Center, Credit, Process Improvement, Customer Service, Credit Cards, Call Centers, Operations Management, Team Building, Leadership Development, Executive Management, Risk Management, Outsourcing, Financial Services, Banking, Vendor Management, Customer Experience, Loans, Relationship Management, Leadership
Education
Johnson and Wales University 1981 — 1983
Business Administration and Management, General
Coginchaug RHS 1977 — 1981
Chaz Miller's Expert Global Solutions Experience December 2014 - Present
Job Training Manager Expert Global Solutions
Industry Telecommunications
Experience
Expert Global Solutions December 2014 - Present
AT&T Mobility November 2008 - December 2014
AT&T January 2008 - November 2008
Wireless Connections May 2007 - January 2008
Skills
Training Delivery, Call Center, Telecommunications, Customer Satisfaction, Training
Education
Missouri Southern State University
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Expert Global Solutions December 2014 - Present
AT&T Mobility November 2008 - December 2014
AT&T January 2008 - November 2008
Wireless Connections May 2007 - January 2008
Skills
Training Delivery, Call Center, Telecommunications, Customer Satisfaction, Training
Education
Missouri Southern State University
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Scioscia Starks's Expert Global Solutions Experience September 2012 - Present
Job Talent acquisition professional
Industry Human Resources
Experience
Expert Global Solutions September 2012 - Present
Waffle House Inc. August 2005 - September 2012
Cingular Wireless April 2004 - August 2005
Skills
Recruiting, Human Resources, Training, Interviews, New Hire Orientations, Management, Temporary Placement, Customer Service, Customer Retention, Employee Relations, Onboarding, HRIS, Talent Acquisition, Benefits Administration, Applicant Tracking..., Talent Management, Performance Management, HR Policies, Deferred Compensation, Employee Benefits, College Recruiting, Screening, Sourcing, Hiring
Education
Strayer University 2009 — 2012
MBA, Human Resources Management
DeVry University 2000 — 2003
B.S, Network and Communications Mgt
Manning High School 1996 — 2000
Academic Diploma, College Prepatory Diploma
Expert Global Solutions September 2012 - Present
Waffle House Inc. August 2005 - September 2012
Cingular Wireless April 2004 - August 2005
Skills
Recruiting, Human Resources, Training, Interviews, New Hire Orientations, Management, Temporary Placement, Customer Service, Customer Retention, Employee Relations, Onboarding, HRIS, Talent Acquisition, Benefits Administration, Applicant Tracking..., Talent Management, Performance Management, HR Policies, Deferred Compensation, Employee Benefits, College Recruiting, Screening, Sourcing, Hiring
Education
Strayer University 2009 — 2012
MBA, Human Resources Management
DeVry University 2000 — 2003
B.S, Network and Communications Mgt
Manning High School 1996 — 2000
Academic Diploma, College Prepatory Diploma
Michele Jefferson's Expert Global Solutions Experience November 2011 - October 2015
Job Operations Manager seeking opportunity
Industry Financial Services
Experience
Expert Global Solutions November 2011 - October 2015
Sallie Mae August 2005 - April 2010
Citi August 2001 - April 2005
Convergys August 1999 - August 2001
First National Bank of Marin November 1994 - August 1998
Skills
Call Center Development, Coaching, New Hire Training, Customer Service, Call Center, Workforce Management, Outsourcing, Performance Management, BPO, Organizational..., Employee Relations, Finance, Strategic Planning, Microsoft Excel, Vendor Management, Staff Development, Process Improvement, File Management, Recruiting, Microsoft Office, Call Centers, Team Building, Management, Human Resources, Time Management
Education
Indiana University-Purdue University at Indianapolis 1987 — 1989
English Language and Literature, General
Indiana University Bloomington 1984 — 1987
English
Expert Global Solutions November 2011 - October 2015
Sallie Mae August 2005 - April 2010
Citi August 2001 - April 2005
Convergys August 1999 - August 2001
First National Bank of Marin November 1994 - August 1998
Skills
Call Center Development, Coaching, New Hire Training, Customer Service, Call Center, Workforce Management, Outsourcing, Performance Management, BPO, Organizational..., Employee Relations, Finance, Strategic Planning, Microsoft Excel, Vendor Management, Staff Development, Process Improvement, File Management, Recruiting, Microsoft Office, Call Centers, Team Building, Management, Human Resources, Time Management
Education
Indiana University-Purdue University at Indianapolis 1987 — 1989
English Language and Literature, General
Indiana University Bloomington 1984 — 1987
English
Dawn Ambrose's Expert Global Solutions Experience March 2015 - Present
Job Psychology/Customer Sevice Specialist
Industry Marketing and Advertising
Experience
Expert Global Solutions March 2015 - Present
Progressive Business Publications/ October 2011 - Present
Education
Argosy University 2010 — 2015
Bachelor of Arts (BA), Clinical Psychology
Expert Global Solutions March 2015 - Present
Progressive Business Publications/ October 2011 - Present
Education
Argosy University 2010 — 2015
Bachelor of Arts (BA), Clinical Psychology
Wesley Gad's Expert Global Solutions Experience September 2013 - May 2014
Job IT End User Support Analyst at Expert Global Solutions
Industry Computer Networking
Experience
Expert Global Solutions September 2013 - May 2014
NCO Group August 2011 - September 2013
Xerox September 2008 - May 2009
RTS - Restaurant Technology Services February 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, HTML
Education
Saint Paul College-A Community and Technical College 2012 — 2014
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Minnesota State University, Moorhead 2007 — 2008
Expert Global Solutions September 2013 - May 2014
NCO Group August 2011 - September 2013
Xerox September 2008 - May 2009
RTS - Restaurant Technology Services February 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, HTML
Education
Saint Paul College-A Community and Technical College 2012 — 2014
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Minnesota State University, Moorhead 2007 — 2008
Jeremy Geiser's Expert Global Solutions Experience July 2001 - July 2013
Job Security Analyst at Thrivent Financial
Industry Insurance
Experience
Thrivent Financial through Teksystems March 2015 - Present
Schreiber Foods through TekSystems January 2014 - February 2015
Expert Global Solutions July 2001 - July 2013
Greatland August 2000 - March 2001
Skills
Asterisk, CentOS, Cisco Routers, Cisco IOS, Windows Server, Windows 7, Networking, VMware ESX, Technical Support, Help Desk Support, Information Security, Active Directory, Troubleshooting, Microsoft Exchange, Servers, VPN, Network Administration
Education
Capella University 2014 — 2016
Network Technology: Microsoft
Northeast Wisconsin Technical College 2010 — 2013
Associate's degree, Network Specialist
UW-Green Bay 1995 — 1997
Thrivent Financial through Teksystems March 2015 - Present
Schreiber Foods through TekSystems January 2014 - February 2015
Expert Global Solutions July 2001 - July 2013
Greatland August 2000 - March 2001
Skills
Asterisk, CentOS, Cisco Routers, Cisco IOS, Windows Server, Windows 7, Networking, VMware ESX, Technical Support, Help Desk Support, Information Security, Active Directory, Troubleshooting, Microsoft Exchange, Servers, VPN, Network Administration
Education
Capella University 2014 — 2016
Network Technology: Microsoft
Northeast Wisconsin Technical College 2010 — 2013
Associate's degree, Network Specialist
UW-Green Bay 1995 — 1997
Cooper Ridenour's Expert Global Solutions Experience July 2015 - Present
Job EGS
Industry Information Technology and Services
Experience
Expert Global Solutions July 2015 - Present
Jackson College September 2014 - Present
Guardsmark June 2013 - December 2014
NCO Financial Systems September 2009 - May 2013
Skills
Public Speaking, Research, Troubleshooting, Teaching, Windows Server, Windows, Active Directory, Customer Service, Management, System Administration
Education
Jackson Community College 2014 — 2016
Associate's Degree, Cyber Security, 3.292
Jackson Community College
Expert Global Solutions July 2015 - Present
Jackson College September 2014 - Present
Guardsmark June 2013 - December 2014
NCO Financial Systems September 2009 - May 2013
Skills
Public Speaking, Research, Troubleshooting, Teaching, Windows Server, Windows, Active Directory, Customer Service, Management, System Administration
Education
Jackson Community College 2014 — 2016
Associate's Degree, Cyber Security, 3.292
Jackson Community College
Shantel Robinson's Expert Global Solutions Experience June 2015 - August 2015
Job Student at Virginia CollegeMontgomery
Industry Financial Services
Experience
Expert Global Solutions June 2015 - August 2015
ACE Cash Express May 2014 - April 2015
Applebee's December 2012 - March 2015
Education
Virginia College-Montgomery 2015 — 2016
Certification, Medical/Clinical Assistant
Expert Global Solutions June 2015 - August 2015
ACE Cash Express May 2014 - April 2015
Applebee's December 2012 - March 2015
Education
Virginia College-Montgomery 2015 — 2016
Certification, Medical/Clinical Assistant
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc