WDS, A Xerox Company
Industry: IT service management company
DescriptionHeadquarters: Poole, United Kingdom CEO: David Ffoulkes-Jones (Jan 2000–) Founder: David Ffoulkes-Jones Founded: 1995, Poole, United Kingdom Acquisition date: 2012 Parent organization: Volaris Group Inc.
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WDS, A Xerox Company Employees
Exotic Motors Imports, LLC May 2012 - Present
WDS, A Xerox Company December 2013 - November 2014
Costco, Inc February 2012 - March 2012
Exotic Motors Imports, LLC June 2009 - October 2010
Skills
Retail, Networking, Customer Service, Microsoft Office, SharePoint, Business Intelligence, Social Networking, Social Media, Troubleshooting, Outlook, Windows, Active Directory, Microsoft Word, Teamwork, Microsoft Excel, Windows 7, Public Speaking, Network Administration, Computer Hardware, XP, Technical Support, Information Technology, Help Desk Support, System Administration
Education
Seattle Central Community College 2009 — 2012
AAS-T, Network Design & Administration, 3.0
Mercer Island High School 1996 — 2000
Diploma
WDS, A Xerox Company May 2014 - Present
Citi August 1998 - November 2013
Barnes & Noble October 1999 - January 2000
Skills
Telecommunications, Team Leadership, Customer Satisfaction, Project Management, Call Center, Sales Operations, Account Management, Customer Retention, Sales, Call Centers, Team Management, Team Building, Customer Service, Cross-functional Team..., Process Improvement, Security, Negotiation, Change Management, Vendor Management, Training, Project Planning, Microsoft Office, Microsoft Excel, Microsoft Word, Technical Support, Time Management, Customer Experience, Teamwork
Education
University of Oregon 1993 — 1996
Scandinavian Languages, Literatures, and Linguistics
Northwest Christian University 1992 — 1996
Bachelor of Arts, Intercultural/Multicultural and Diversity Studies
Avon Products CashierSam's ClubJanuary 2015 - Present
Avon May 2011 - Present
WDS, A Xerox Company July 2014 - September 2014
Sears Holdings Corporation September 2013 - June 2014
Arby's Restaurant Group August 2008 - October 2009
J and J Tax Service April 2009 - June 2009
Skills
Cosmetics, Beauty, Customer Service, Retail, Call Centers, Cash Handling, Product Display, Product Demonstration, Cash Management, Cashiering, Cash Register, Inventory Management, Restaurants, Thrive in A Fast-paced..., Flexible Schedule, Interpersonal Skills, Interpersonal..., Self-management, Loyalty Programs
Education
Art Institute of Pittsburgh 2012 — 2014
Fashion/Apparel Design
East Anchorage High School 2004 — 2008
Diploma, High School/Secondary Diplomas and Certificates
MediaPro, Inc. April 2014 - Present
Wizards of the Coast September 2008 - Present
WDS, A Xerox Company April 2012 - April 2014
WDS, A Xerox Company February 2011 - April 2014
WDS, A Xerox Company June 2012 - September 2012
Regal Entertainment Group July 1997 - March 2011
University of Washington, Bothell September 2008 - August 2009
Skills
Employee Training, Technical Training, Technical Writing, Team Mentoring, Editing, Microsoft Office, Game Design, Instructional Design, Mobile Technology, Performance Reviews, Operations Management, Performance Management, Presentations, Onboarding, Report Writing, Photoshop, Data Analytics, Product Analysis, Customer Service..., Customer Service, Project Management, Android, iPhone, Game Development, World History, Psychology, Martial Arts, Creative Writing, Visual Arts, Blackberry, Windows Mobile, Training, Call Centers, Leadership
Education
University of Washington 2006 — 2008
Bacehlor's of Interdisciplinary Arts and Sciences, Culture, Literature, and the Arts
Edmonds Community College 2006 — 2007
Associates of Arts
Edmonds Community College 2000 — 2003
Associate of Technical Arts, Computer Systems Networking and Telecommunications
Samsung Mobile July 2015 - Present
Pride Staffing January 2015 - March 2015
BMI Inc December 2013 - October 2014
Colorado Northwestern Community College November 2011 - November 2012
Randstad Technologies US June 2011 - August 2011
TEKsystems January 2011 - June 2011
WDS, A Xerox Company February 2009 - April 2010
Skills
Microsoft Office, Network Administration, HTML, PHP, phpMyAdmin, Drupal, Technical Support, Troubleshooting, Operating Systems, Software Documentation, Windows, Windows 7, Android, Testing, System Administration, DNS, Help Desk Support, Windows XP, Hardware, Databases
Education
Pikes Peak Community College 2010 — 2010
GED, GED
Rangely High School 2004 — 2008
Tyr Energy October 2013 - Present
WDS, A Xerox Company December 2012 - October 2013
Social Wrx May 2010 - December 2012
The Cordish Company - The Kill Devil Club May 2012 - November 2012
Will Gregory Public Relations May 2009 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Photodeluxe, Twitter, Windows, Yelp, Facebook, Coordinating Events, Social Media, Marketing Communications, Public Relations, Event Planning, Marketing, Press Releases, Management, Leadership, Email Marketing, Marketing Strategy, Microsoft Visio, Kanban, Salesforce.com, Scrum, Microsoft Exchange, Project Coordination, Project Management, Public Speaking, Salesforce Administrator, Program Management, Social Networking, SharePoint, Customer Satisfaction, Editing
Education
Kansas State University 2007 — 2012
Bachelor's degree, Hospitality Management & Event Planning
Xerox December 2013 - Present
WDS, A Xerox Company September 2013 - December 2013
WDS, A Xerox Company May 2012 - September 2013
Skills
Customer Service, Supervisory Skills, Management, Project Management, Training
Education
St Mary's High School in Manhasset
The Polytechnic Institute of New York University
WDS, A Xerox Company August 2014 - Present
AT&T February 2014 - April 2014
H & R Block September 2013 - February 2014
SC Novi July 2011 - August 2013
Dynamic BDC 2009 - 2011
Studer Imports 2009 - 2009
Onset Marketing 2007 - 2009
Skills
Recruiting, Marketing Strategy, Marketing, Management, Operations Management, Logistics, Business Process..., Graphic Design, Graphics, Advertising, Recruitment Advertising, Writing, Creative Writing, Resume Writing, Speech Writing, Designs, Web Design, Sales, Sales Operations, Training, Automotive, Team Leadership
Education
Eastern Michigan University 2000 — 2006
Bachelor of Science, Psychology; Business focus
Waterford Kettering
PCM May 2015 - Present
Trek Radio May 2012 - Present
WDS, A Xerox Company May 2014 - April 2015
U.S. Bank February 2009 - October 2010
Sprint March 2007 - January 2009
T-Mobile October 2006 - March 2007
Wells Fargo February 2005 - October 2006
Best Buy May 2003 - February 2005
Skills
Computer Hardware, Computer Repair, Software Development, Networking, Network Security, Operating Systems, Web Application Design, ASP.NET, HTML 5, JavaScript, C#, Database Administration, SQL, Audio Editing, Video Production, Graphic Design, DJ, Systems Analysis, Troubleshooting, Technical Support, Web Design, Web Development
Education
Park University 2010 — 2013
BS, Management/Computer Information Systems
Boise State University 2001 — 2003
BS, Computer and Information Sciences, General
Pima Community College 1999 — 2000
Undergraduate Coursework, Computer Information Systems, 3.5
WDS, A Xerox Company July 2013 - Present
Xerox January 2011 - July 2013
Time Warner Cable November 2009 - December 2010
Catalyst Direct August 2009 - September 2009
Unisys Corporation January 2007 - January 2009
Unisys Corp 2000 - January 2007
Unisys Corporation 2000 - 2001
Unisys Corp 1999 - 2000
Unisys Corp 1998 - 2000
Unisys Corp 1994 - 1998
Skills
Business Objects, Siebel, Business Intelligence, Cognos, SAS, Access, Analytics, Data Analysis, CRM, Market Research, Strategy, Strategic Planning, Sales, Direct Marketing, Vendor Management, Product Management, Analysis, Program Management, Segmentation, Forecasting, Process Improvement
Education
Rochester Institute of Technology 2006 — 2010
MBA, Digital Marketing concentration
Old Dominion University 1990 — 1996
M.S., Experimental/Research Psychology, Concentration: Industrial/Organizational
St. Lawrence University 1984 — 1988
B.S., Liberal Arts, Major: Psychology
WDS, A Xerox Company September 2008 - Present
WDSGlobal February 2008 - September 2008
WDSGlobal September 2006 - February 2008
Vertis Communications March 2001 - June 2006
Skills
Onboarding, Employee Relations, HRIS, Performance Management, Applicant Tracking..., Talent Management, Talent Acquisition, Call Center, Recruiting, Benefits Management, Benefits Administration, CRM, Call Centers, Employee Benefits, Leadership Development, Human Resources, Customer Service, Process Improvement, Employee Engagement, Leadership, Networking, Training, Time Management, Vendor Management, Team Building, Coaching, Management, System Administration, Software Documentation, Workforce Management, Outlook, Team Management, Technical Recruiting, Organizational..., Program Management, Personnel Management, Employee Training, Team Leadership, HR Policies, Hiring, Payroll, Telecommunications, Change Management
Education
Northwest University 2013 — 2015
Bachelor of Science (B.S.), Psychology
Community College of Allegheny County 1998 — 2000
Associate of Science, Travel & Tourism
Clarion University of Pennsylvania 1996 — 1998
Communications, Sociology
WDS, A Xerox Company September 2014 - Present
Microsoft January 2008 - September 2014
Intel December 2005 - January 2008
Meedio (Acquired by Yahoo!) January 2004 - December 2005
IBM September 1997 - July 2005
OneNet International Communications April 1993 - September 1997
Skills
Product Management, Strategy, Cross-functional Team..., Program Management, Mobile Devices, Product Marketing, Enterprise Software, Product Planning, Strategic Partnerships, Management, Software Development, Leadership, Start-ups, SaaS, Cloud Computing, Product Development, Consumer Electronics, Competitive Analysis, Agile Methodologies, Marketing Strategy, Business Development, Project Planning, Digital Media, Business Strategy, Strategic Planning, Requirements Analysis, Software Project..., Embedded Systems, JIRA, Confluence, Atlassian, Pragmatic Marketing..., Internet of Things, Market Research, Positioning, SharePoint, Public Speaking
Education
Oberlin College 1987 — 1991
Bachelor of Music, TIMARA (Technology In Music And Related Arts); Composition
WDS, A Xerox Company April 2012 - September 2014
WDS, A Xerox Company January 2012 - April 2012
About Balance Mental Health November 2010 - April 2011
Micron Technology May 2006 - October 2008
Skills
Microsoft Certified..., Microsoft Excel, MS Excel VBA, MS Excel Pivot Tables, MS Excel Formulas, Access, Microsoft Publisher, PowerPoint, Teamwork, Microsoft Word, PostgreSQL, Customer Service, Close Attention to..., Reports, Word Processing, Formatting Documents, Call Centers, Microsoft Office, Windows, Outlook, Databases, Data Analysis, Windows 7, Technical Support
Education
College of Western Idaho 2009 — 2011
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.79 GPA
WDS, A Xerox Company June 2015 - Present
US Army Reserves January 2009 - September 2014
Goody's Deli February 2008 - January 2009
QWEST Communications Corp March 2007 - December 2007
US Army February 2003 - February 2007
Skills
Security Clearance, Military, Military Operations, Military Experience, Army, National Security, Intelligence Analysis, Intelligence
Education
Cochise College 2003 — 2003
Military Intelligence, General
Borah High School 1998 — 2003
Diploma
DIRECTV February 2015 - Present
DIRECTV August 2014 - February 2015
DIRECTV September 2013 - August 2014
Xerox September 2011 - September 2013
WDS, A Xerox Company January 2013 - May 2013
WDS July 2011 - September 2011
WDS October 2010 - May 2011
Education
Colorado State University-Global Campus 2014 — 2015
Bachelor's Degree, Human Resources Management / Organizational Leadership
College of Western Idaho 2009 — 2014
Associate of Arts (AA), Business Administration, 3.5 GPA
WDS, A Xerox Company October 2008 - Present
Skills
Call Centers, Customer Service, Customer Experience, Financial Reporting, GAAP, Sales, Financial Accounting, Payroll, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Leadership Development, Staff Development, Program Development, Customer Support, Empowerment, Outsourcing, Performance Management, Performance Improvement, Data Analysis, Process Improvement, Coaching, Team Management, Project Team Management, Quality Assurance, Quality Management
Education
University of Phoenix 2010 — 2014
Bachelor's Degree, Business Management and Accounting, 3.85
American Cleaning Service July 2015 - Present
WDS, A Xerox Company September 2010 - July 2015
DIRECTV March 2009 - March 2010
Skills
Goal-driven leader, Teamwork, Adaptability, Relator, Interpersonal Abilities, Communication, Flexibility, Motivated self-starter, Problem Analysis, Team-oriented, Goal Oriented, Call Centers, People Skills, Technical Support, Highly detail oriented, Telephone Skills, Customer Support, Close Attention to..., Customer Experience, Customer Satisfaction, Customer Service, Troubleshooting, Time Management, Coaching, Outlook, Team Leadership, Telecommunications, Team Building, Training, Project Management, Process Improvement
Education
Carrington College-Boise 2008 — 2010
Associate's degree, Medical/Clinical Assistant
Mountain View HS A Career Academy School 2003 — 2007
Business Technology and Human Services
T-Mobile May 2014 - Present
MAXIMUS January 2014 - May 2014
WDS, A Xerox Company June 2008 - January 2013
B&I Tile, LLC Team Manager January 2005 - June 2008
Boise auto auction April 2003 - January 2005
Skills
Team Leadership, Customer Service, Coaching, Call Centers, Management, Customer Experience, Team Building, Teamwork, Team Management, Public Speaking, Troubleshooting, Outlook, Sales, Research, Teaching, Leadership Development, Technical Support, Customer Satisfaction, Microsoft Office, Telecommunications, Training, Leadership, Customer Retention, Employee Training, Time Management, Quality Assurance, Mobile Devices, Project Management, Performance Management, Cross-functional Team..., Vendor Management, Supervisory Skills, CRM, Workforce Management
Education
Boise State University 2009 — 2016
Business Administration and Management, General
Chemistry tech Belgrade/ Serbia 1998 — 2002
Chemical Technology/Technician
MyDea Marketing LLC June 2015 - Present
Dex Media January 2014 - May 2015
WDS - A Xerox Company April 2010 - September 2013
University of Idaho Argonaut August 2008 - December 2008
Friends of the Clearwater (FOC) January 2008 - May 2008
Mostly Moscow January 2008 - May 2008
Clearwater Research July 2004 - August 2005
Skills
Marketing, Salesforce.com, Sales, Google Adwords, Search Engine..., Search Engine Marketing, Press Releases, Social Media, InDesign, Public Speaking, Customer Service, Microsoft Excel, Management, PowerPoint, Editing, Journalism, Social Networking, News Writing, Final Cut Pro, Newsletters, AP Style, HTML, Facebook, Public Relations, Microsoft Word, Technical Writing, Team Leadership, Outlook, Media Relations, Layout, Content Management, Broadcast Journalism, Creative Writing, Coaching, SEO, SEM, Lead Generation, Account Management, Leadership, Digital Marketing, Social Media Marketing, Online Marketing, Marketing Strategy, New Business Development, Business Development, Cold Calling, Advertising, Online Advertising, Fleet Operations, Logistics
Education
University of Idaho 2005 — 2009
Journalism, Mass Media, Writing, Political Science
Bodybuilding.com April 2015 - Present
Kohl's Department Stores July 2013 - Present
Big Brothers Big Sisters of Southwest Idaho July 2012 - Present
Teleperformance, USA October 2014 - October 2014
WDS, A Xerox Company June 2014 - October 2014
Boise State University January 2013 - February 2013
Skills
Photography, Art, Community Outreach, Program Development, Customer Service, Social Networking, Social Media, Editing, Research, Facebook, Creative Writing, Blogging, Case Management, Microsoft Office, Team Building, Psychology, Mental Health, Behavioral Health, Treatment, CBT, Strategic Planning, Group Therapy
Education
Boise State University 2012 — 2015
Bachelor of Science (BS), Clinical Psychology
College of Western Idaho 2011 — 2012
Psychology
WDS August 2008 - August 2013
WDS, A Xerox Company February 2012 - August 2012
Skills
Quality Assurance, Mobile Technology, Telecommunications, Wireless, Customer Satisfaction, Microsoft Office, Mobile Devices, User interface guru, OS configuration, Technical Support, Troubleshooting, Operating Systems, Call Centers
Education
Lake Washington Technical College 2014 — 2014
GED
DH Service Group May 2011 - Present
Chief Operating Officer Business Forum February 2015 - Present
WDS, A Xerox Company January 2013 - January 2015
Deffenbaugh Industries January 2008 - May 2011
Sprint February 2006 - May 2007
Sprint February 1998 - September 2004
Skills
Executive Management, Service Delivery, Business Turnaround, Strategic Planning, Leadership, Customer Experience, Mergers & Acquisitions, Team Building, Business Intelligence..., Customer Service, Project Delivery, Client Relationship..., Team Leadership, Client Services, Performance Management, Business Process..., Change Management, Talent Management, P&L Management, Customer Relations, Cross-functional Team..., Wireless Services, Vendor Management, CRM, Call Centers, Outsourcing, Customer Satisfaction, Budgets, BPO, Matrix Management, RFP
Education
MidAmerica Nazarene University
MBA, Business
Southwestern University
Bachelor of Science, Business Administration
Alliance Title & Escrow Corp. April 2013 - Present
WDS, A Xerox Company February 2011 - April 2013
Nunhems 2008 - 2010
Ada County June 2007 - June 2008
Ubiquitel 2002 - 2006
Skills
Performance Management, Employee Relations, Leave Administration, Performance Improvement, Employee Benefits, LOA, Americans with..., Business Process..., HRIS, New Hire Orientations, Recruiting, 401k, Teamwork, Multi-state Payroll..., Policy, Payroll, FMLA, Customer Service, Project Management, Human Resources
Education
Saint Mary's University of Minnesota 2013 — 2015
Master’s Degree, Human Resources Management, 3.923
Washington State University 2004 — 2008
BA-Social Sciences, Minor - Human Resource Mgmt
Seattle Hospitality Group June 2015 - Present
SHWorldwide, LLC January 2015 - Present
City University of Seattle July 2014 - Present
BrunswikSt. July 2014 - December 2014
Robert Half Management Resources May 2013 - June 2014
WDS, A Xerox Company February 2011 - January 2013
Varian Medical Systems December 2009 - February 2011
WDS, A Xerox Company April 2006 - November 2009
BlueScope Steel June 2005 - April 2006
Brambles November 2003 - June 2005
Skills
Forecasting, Financial Reporting, Start-ups, Budget, Business Planning, Team Leadership, Analysis, Microsoft Excel, Strategic Financial..., Change Management, Project Planning, Budgets
Education
Deakin University 2002 — 2003
CPA Program, Accounting and Finance
University of Wollongong 2000 — 2003
Commerce, Accounting
WDS, A Xerox Company August 2015 - Present
UnitedHealth Group April 2013 - May 2015
Quark Studios March 2012 - April 2013
PAS Technologies June 2011 - August 2011
UMKC Athletics Ticket Office August 2010 - March 2011
Avatar, Inc July 2009 - March 2010
Skills
Microsoft Excel, Microsoft Office, MicroStrategy Reporting, Microsoft SQL Server, SSIS, Tableau, PowerPoint, Microsoft Word, SharePoint, Visio, Social Media, Data Analysis, Data Mining, Data Visualization, Reporting & Analysis, Google Drive, Adobe Photodeluxe
Education
Rockhurst University
Certificate of Data Science, Business Analytics
University of Missouri- Kansas City December 2011
Bachelors, Business Administration; Finance
Expo Idaho (A.E.S. Inc) July 2014 - August 2014
Treasure Valley Racing May 2011 - August 2014
WDS a Xerox Company May 2013 - June 2014
Community Connections Inc. April 2012 - March 2013
Skills
Culinary Skills, Customer Service, Food Service, Mediation Certified, CPR Certified, First Aid Training, Word Processing ,..., Cooking
Education
College of Western Idaho 2011 — 2015
Associate of Arts and Sciences (A.A.S.), Culinary arts
Borah High School 2009 — 2011
High School, High School Diplomas
SBE Superior Business Equipment September 2015 - Present
Member Driven Technologies February 2015 - September 2015
TEKsystems May 2014 - February 2015
Department of Veteran Affairs, ITOS Department February 2014 - April 2014
WDS, A Xerox Company June 2013 - August 2013
Elwood Staffing Services, Inc. 2013 - 2013
Elwood Staffing Services, Inc. 2013 - 2013
Elwood Staffing Services, Inc. 2013 - 2013
Elwood Staffing Services, Inc. 2013 - 2013
US Army August 2003 - January 2009
Skills
Computer Security, Training, Databases, Data Entry, Troubleshooting, Security, Apache, Networking, System Administration, Technical Support, Aviation, Security Clearance, Network Administration, Network Security
Education
Keller Graduate School of Management of DeVry University 2013 — 2014
Master of Network & Communications Management (MNCM), Network & Communications Management
Devry 2009 — 2013
IT, information system security
EKS&H June 2015 - Present
Humanify February 2015 - July 2015
TeleTech October 2014 - March 2015
WDS, A Xerox Company September 2013 - August 2014
Stream Global Services November 2012 - July 2013
Xerox September 2012 - September 2012
Whatcom Educational Credit Union May 2012 - June 2012
Goodwill Industries of the Inland Northwest August 2003 - December 2007
Skills
Windows 7, Networking, Computer Hardware, Customer Service, IP, Troubleshooting, Linux, Windows XP, Microsoft Exchange, Network Administration, Network+, Technical Support, Computer Repair, Windows Server, Powershell, CompTIA A+ Certification, CompTIA A+, Software Installation, Hardware, Computer Proficiency, IT Asset Management
Education
Bellingham Technical College 2010 — 2012
A.A.S., Computer Networking, 3.6
Western Washington University 2008 — 2010
East Asian Studies
Spokane Falls Community College 2005 — 2008
Associate of Arts (A.A.), Japanese Language and Literature
WDS, A Xerox Company March 2015 - Present
Maximus Federal Services, Inc. September 2014 - February 2015
Maximus Federal Services, Inc. December 2013 - April 2014
Shadow Trackers Investigative Services, INC February 2011 - April 2013
Advantage Staffing Inc. October 2010 - November 2011
FedEx Freight November 2009 - October 2010
Schindler Elevator Corporation (U.S.) April 2008 - June 2009
Skills
Sales, Customer Service, Microsoft Office, Research, Microsoft Excel, Outlook, Data Entry
Education
Stevens-Henager College 2013 — 2016
Bachelor's degree, Networking / Internet Security
College of the Redwoods 1989 — 1992
Associate of Arts (AA)
California Lutheran University 1988 — 1989
WDS, A Xerox Company June 2013 - Present
INTI PC Service and Repair January 2010 - March 2013
WDS Global July 2006 - August 2010
REPC January 2005 - January 2006
Skills
Active Directory, Windows 7, Windows Server, Laptops, XP, Technical Support, Microsoft Exchange, Troubleshooting, Blackberry Enterprise..., Help Desk Support, Computer Hardware, Printers, Blackberry, BMC Remedy, Servers, Networking, Software Documentation, Call Centers, Android, Quality Assurance, Windows Vista, Wireless, Software Installation, Microsoft Office, Microsoft Excel, Training
Education
Seattle Central Community College 2011 — 2012
Database Administration, Computer Science
Evergreen HS Seattle WA 1992 — 1993
High School Diploma, English Language and Literature/Letters
Guckenheimer September 2015 - Present
Academics Matter August 2012 - June 2013
WDS, A Xerox Company November 2009 - January 2011
Skills
Event Management, Social Media, Microsoft Office, Customer Service, Event Planning, Sports Marketing, Public Speaking, Microsoft Excel, Public Relations, PowerPoint, Microsoft Word, Social Media Marketing, Social Networking, Time Management, Marketing, Teamwork, Volunteer Management, Facebook, Nonprofits, Market Research, Sales, Budgets, Editing, Outlook, Retail, Account Management, Administration, Sales Management, Inventory Management, Data Entry, Recruiting, Fundraising
Education
College of Western Idaho 2013 — 2015
liberal arts
Brown Mackie College-Boise 2011 — 2013
Associate's degree, Business Administration and Management, General
Cutting Edge Kitchens LLC January 2015 - Present
Consolidated Supply Co. February 2014 - December 2014
WDS, A Xerox Company December 2013 - December 2013
Benefits Report Corp March 2013 - October 2013
Looking for job February 2012 - March 2013
Pegasus Pilates August 2008 - January 2012
United States Marine Corps December 2006 - October 2007
United States Marine Corps October 2002 - November 2006
Rainbow Books March 2001 - May 2001
Skills
Intelligence Analysis, Writing, Internet Research, C2PC, JPAS, Analyst's Notebook, Microsoft Word, Public Speaking, PowerPoint, FalconView, Analyst Notebook, Online Research, Intelligence, Highly detail oriented, Multi-tasked, Link Analysis, Works well in a team, Management, Microsoft Excel, Force Protection, Top Secret, National Security, Government, Military, Security, DoD, Defense, Military Training, Information Assurance, Military Operations, Military Experience, Counterintelligence, Command, Counterterrorism, Government Contracting
Education
Monterey Peninsula College 2012 — 2013
Associate of Arts (A.A.), English Language and Literature, General
MiraCosta College 2008 — 2011
Biology, General
Central Texas College 2005 — 2005
English
JcPenny August 2014 - January 2015
WDS, A Xerox Company May 2014 - September 2014
Clinics of North Texas February 2014 - July 2014
Midwestern State University August 2010 - December 2013
IRS/Midwestern State University January 2013 - April 2013
Brookwood Medical Center May 2010 - August 2010
Media Service Center January 2009 - December 2009
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Research, Program Management, Databases, Process Scheduler, Teaching, Microsoft Office, Higher Education, Access, Public Speaking
Education
New Mexico State University 2015 — 2016
Master of Business Administration (MBA), Banking, Corporate Finance, Securities Law, and Information Systems
Midwestern State University 2010 — 2013
Bachelor of Arts (B.A.), International/Global Studies with a Minor in Accounting, Magna Cum Laude
WDS, A Xerox Company August 2014 - Present
WDS August 2013 - August 2014
WDS May 2013 - August 2013
WDS March 2013 - July 2013
WDS October 2012 - March 2013
Freelance September 2012 - October 2012
University of Washington 2010 - 2011
Finlay Fine Jewelry Regional Headquarters December 2007 - April 2008
United States Marine Corps May 2002 - June 2006
Skills
Leadership, Training, Team Leadership, Customer Service, Teamwork, Logistics, Coaching, Project Management, Operations Management, Military Logistics, International Logistics, Clerical Skills, Photoshop, Project Planning, Spreadsheets, Leadership Development, Problem Analysis, Financial Reporting, Social Media Marketing, Customer Experience, PowerPoint, Team Building, Procurement, Military, Technical Support, Time Management, Microsoft Office, Customer Satisfaction, Customer Support/Service, Logistics Support, Communication, Program Management
Education
University of Washington 2010 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General
Seattle Central Community College 2008 — 2010
Associate of Arts (A.A.)
Vashon 1998 — 2001
Novitex Enterprise Solutions November 2013 - Present
The Crest Publishing October 2011 - Present
WIS International September 2013 - October 2013
WDS, A Xerox Company November 2012 - June 2013
Hastings Entertainment February 2012 - August 2012
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Data Entry, English, Event Planning, Event Management, Editing, Facebook, Government Contracting, Higher Education, Inventory Management, Journalism, 10 Key, Leadership, Social Media, Public Speaking, Teaching, Telecommunications, Creative Writing, Typing, Proofreading, Publishing, Internet Explorer, Technical Support, Healthcare
Education
Cameron University 2006 — 2011
Bachelor of Arts (B.A.), Creative Writing
University of Oklahoma 2008 — 2008
OHL December 2013 - February 2014
LanceSoft, Inc. August 2013 - September 2013
Chinasoft International\Microsoft September 2012 - June 2013
Glotel, Inc. February 2012 - September 2012
CompuVest Corporation October 2010 - January 2012
PDS Tech, Inc. May 2010 - July 2010
VMC May 2010 - July 2010
WDS, A Xerox Company January 2009 - April 2010
Wave Broadband January 2005 - October 2008
Skills
Microsoft Office, Talent Acquisition, IT, Telecommunications, PC building, Network Administration, Network Security, Computer Network..., Customer Service, Technical Support, Inventory Management, Vendor Management, Information Technology, Networking
Education
Bellevue College 2015 — 2016
Associate’s Degree, Networking Services & Computer Systems, First Honors
Eastide Catholic 1996 — 2000
High School, HS Diploma, Second Honors
Chicago Title Insurance Company May 2015 - Present
Saturn Group LLC December 2014 - April 2015
Raymark Plumbing and Sewer June 2013 - December 2014
WDS, A Xerox Company August 2012 - May 2013
Skills
Customer Service, Customer Service..., Customer Satisfaction, Customer Relations, Customer Retention, Computer Hardware..., Computer Hardware, Computer Repair, Dispatching, Mechanical Aptitude, Call Centers, Microsoft Office, Basic HTML, Mechanical..., Electrical..., Computer Networking, Desktop Troubleshooting, Basic Linux, VirtualBox, Apple iOS..., Mobile Devices, Mobile Account..., Mobile Device..., Long-term Customer...
Education
University of Idaho 2010 — 2012
Computer Science
Horseshoe Bend High School 2006 — 2010
High School Diploma
BigCrayon® Digital Consulting February 2015 - Present
Clear Partners October 2013 - Present
CA Clarity Heartland Regional User Group February 2011 - Present
Clarity PPM Consulting January 2006 - Present
Adknowledge February 2013 - October 2013
WDS, A Xerox Company July 2012 - February 2013
ITT Technical Institute May 2009 - February 2013
Payless ShoeSource March 2011 - June 2012
Object Technology Solutions Inc. (OTSI) January 2010 - May 2010
Sprint November 2007 - June 2008
Skills
PMP, Project Portfolio..., PMO, Vendor Management, Program Management, Process Improvement, Project Management, MS Project, Project Planning, Resource Management, ITIL, Microsoft Excel, Software Project..., Clarity, Six Sigma, Quality Management, Business Process..., Contract Negotiation, PMBOK, IT Service Management, Metrics Analysis, Contract Management, Incident Management, Project Implementation, Project Execution, Conflict Resolution, Project Finance, Performance Metrics, Policy/Procedure..., Demand Management, Demand Forecasting, PPM, RFP, SLA, Service Desk, CMM, SharePoint
Education
Bellevue University
MBA, MIS
Bellevue University
Bachelor, Leadership
University of Denver - Daniels College of Business 1998 — 1999
Master, Program/Project Management
Raw Aspect GFX 2003 - Present
WDS, A Xerox Company September 2014 - November 2014
ADN Enterprises March 2012 - June 2012
Thomas Electric 2007 - 2007
United States Marine Corps March 2001 - March 2006
HMProductions.tv 2002 - 2004
Burger King June 2000 - March 2001
Skills
Merchandising, Cashiering, Sales, Fashion, Graphic Design, Web Design, Marketing, Photoshop, Social Networking, Leadership, Layout, Graphics, Technical Support, Digital Illustration, Retail, Store Management, Customer Service, Loss Prevention, Retail Sales, Inventory Management, Inventory Control, Store Operations, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Satisfaction, Cash Register, Money Handling, Supervisory Experience, Military Training, Visual Communication, Promoting, Social Media, Close Attention to..., Food Service, Food Safety, Persuasiveness, Logo Design, Branding & Identity
Education
American InterContinental University 2009 — 2010
AABA - Completed 72 Semester Hours, Visual Communications
S.H. Rider High School 1996 — 2000
Diploma, General
Cassa Times Square Hotel June 2015 - Present
Macy's March 2015 - Present
WDS, A Xerox Company January 2012 - December 2014
Skills
Technical Support, Troubleshooting, Call Centers, Telecommunications, Wireless, Customer Experience, Mobile Devices, Team Leadership, Customer Support, Training, Customer Retention, Wireless Networking, Leadership, LTE, Mobile Technology, Customer Satisfaction, Fashion Design, Spanish Translation, Sales Operations
Education
Treasure Valley Community College 2009 — 2010
General Studies, Business Administration and Management, General
Treasure Valley Community College 2009 — 2010
Business Administration and Management, General
Wilder High School 2005 — 2009
General Studies, Liberal Arts and Sciences, General Studies and Humanities
WDS, A Xerox Company August 2015 - Present
Alamo Rent A Car August 2014 - July 2015
Renton Technical College January 2013 - March 2014
Schwartz Brothers Bakery April 2012 - June 2013
Alshefrah Computer Parts May 2006 - May 2009
Skills
Windows 7, Troubleshooting, Active Directory, Windows Server, Network Administration, DHCP, Laptops, Windows XP, DNS, TCP/IP, Microsoft Office, Hardware, Windows, Networking
Education
Renton Technical College 2013 — 2014
Computer network, Computer Systems Networking and Telecommunications
WDS, A Xerox Company February 2015 - April 2015
Silver Bay Seafoods, LLC May 2014 - January 2015
Sound Transit September 2013 - March 2014
iJet Onboard June 2012 - January 2013
Hub International June 2011 - May 2012
Pacific Steel Casting Company February 1998 - August 2009
Skills
SCCM, VoIP, Operating Systems, Project Management, Active Directory, Servers, EDI, Visio, Troubleshooting, Management, Networking, SharePoint, Databases, VMware, VPN, MS Project, Technical Support, Cisco Technologies, Hardware, Firewalls, IT Operations, Software Installation, HP, Routers, Disaster Recovery, System Administration, Windows Server, Help Desk Support, Windows 7, Laptops, Microsoft Project
Education
University of Phoenix
Computer Science
Villanova University
Six Sigma Green Belt - Information Technology
WDS, A Xerox Company January 2014 - Present
WDS, A Xerox Company August 2013 - January 2014
WDS, A Xerox Company January 2012 - August 2013
Primos Pizza September 2008 - September 2011
Skills
Service Delivery, Technical Support, ITIL, Active Directory, Troubleshooting
Education
College of Southern Idaho 2007 — 2008
None, Residential Construction Management
Mountain Cove High School
Zumobi April 2015 - Present
BigDoor Inc. April 2014 - March 2015
WDS, a Xerox Company September 2006 - April 2014
WDS Global January 2003 - September 2006
AT&T Wireless 1996 - 2003
Skills
Wireless, Business Strategy, Leadership, Business Planning, Sales, Mobile Devices, Telecommunications, Mobile Technology, Solution Selling, Strategic Partnerships, Account Management, Salesforce.com, SaaS, Direct Sales, Performance Management, Customer Experience, Call Centers, Management, Product Management, Customer Satisfaction, People Skills, CRM, Strategy
Education
Gonzaga University - School of Business Administration 1989 — 1993
BBA, Finance
Polygroup Services North America October 2011 - Present
WDS, A Xerox Company January 2008 - July 2010
DIRECTV August 1998 - September 2006
Skills
Coaching, Customer Satisfaction, Leadership, Process Improvement, Training, Team Building, Leadership Development, Customer Service, Vendor Management
Education
Boise State University 1996 — 1999
General Studies
WDS, A Xerox Company July 2012 - June 2015
Midwestern State University June 2013 - May 2015
WDS, A Xerox Company May 2011 - July 2012
Skills
Accounting, Microsoft Excel, Microsoft Office, PowerPoint, Access, Customer Service, Time Management, Teamwork, Public Speaking, Microsoft Word, Research, Quality Assurance, Training, Management
Education
Midwestern State University 2013 — 2016
Master’s Degree, Health/Health Care Administration/Management
Midwestern State University 2008 — 2011
Bachelor’s Degree, Accounting
WDS, A Xerox Company October 2010 - Present
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Video Editing, Research, Windows, HTML
Education
Northwest Nazarene University 2006 — 2010
Bachelor of Arts, Commercial Music
Northwest Nazarene University 2006 — 2010
WDS, A Xerox Company November 2014 - Present
Discover Technology January 2014 - June 2014
Boise State University May 2012 - December 2013
College of Western Idaho August 2009 - May 2012
Skills
IP Networking, Network Routing, Cisco IOS, HTML, CSS, JavaScript, jquery, PHP, Windows 7, Ubuntu, Apache, Active Directory, Web Development, Troubleshooting
Education
Boise State University 2012 — 2015
Bachelors of Science, Computer Science, Math, Web Development
College of Western Idaho 2011 — 2012
AA, Liberal Arts
College of Western Idaho 2009 — 2011
AAS, IT - Web Development
Northwest Nazarene University 2008 — 2009
None, Secondary English Education
WDS, A Xerox Company April 2011 - Present
WDSGlobal October 2006 - April 2011
WDSGlobal January 2006 - October 2006
WDSGlobal December 2000 - January 2006
Global Crossing 1997 - 2001
Skills
IT Strategy, Business Intelligence, Telecommunications, Databases, Data Warehousing, Project Management, Management, Agile Methodologies, Enterprise Software, Integration, Agile Project Management, Leadership, Strategy, Project Delivery, Solution Architecture, Virtualization, Process Improvement, Vendor Management, IT Management, CRM, ITIL, Oracle, Microsoft SQL Server, Enterprise Architecture, Software Project..., Mobile Devices, Program Management, Service Delivery, Highly detail oriented, IT Operations, Mobile Applications, SaaS, PL/SQL, SQL, Linux, Unix, SunOS, Scripting, Amazon Web Services..., Microsoft Office, Confluence, SharePoint, Waterfall, SDLC
Education
Bournemouth University 1994 — 1997
Business and Information Technology
WDS, A Xerox Company May 2009 - Present
WDS February 2008 - May 2009
Bureau of Land Management June 2001 - December 2007
Skills
Call Centers, Troubleshooting, Customer Service, Customer Satisfaction, Telecommunications, Process Improvement, Vendor Management, Team Leadership, Operations Management, Customer Experience, Technical Support, Management, Account Management, Analysis, Business Process..., Coaching, Customer Retention, Interviews, Leadership, Mobile Devices, Networking, Performance Management, Budgets, CRM, Change Management, Computer Hardware, Cross-functional Team..., Football, Inventory Management, Outlook, Product Management, Program Management, Project Management, Project Planning, Quality Assurance, Salesforce.com, Security, Service Delivery, Software Documentation, Strategic Planning, System Administration, Team Building, Team Management, Time Management, Training, Windows, Wireless, Workforce Management, Sales
Education
Boise State University 1999 — 2006
Bachelor of Arts, Organizational Communication, General
El Camino College 1997 — 1998
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
WDS, A Xerox Company March 2013 - Present
Fred Meyer March 2006 - May 2010
Skills
Time Management, Cashiering, Teamwork, Customer Satisfaction, Customer Service, Telephone Skills, Sales, Retail, Data Entry, Microsoft Word
Education
Boise State University 2006 — 2011
Bachelor's Degree, Philosophy
WDS, A Xerox Company November 2013 - October 2014
Chevron June 2006 - October 2010
WDS Global November 2007 - August 2008
Skills
Customer Service
Education
Highline College 2014 — 2018
RUSSELL AND STRYKER CONSULTING LLC January 2015 - Present
McKesson Specialty Health December 2009 - June 2014
WDS, A Xerox Company May 2007 - December 2009
Starbucks Coffee Company January 2003 - May 2007
CellularOne, Inc. June 2000 - January 2003
PACE Staffing Network September 1993 - July 2000
Skills
Call Center, Coaching, Process Improvement, Training, Vendor Management, Quality Assurance, Customer Experience, Team Leadership, Recruiting, Management, Customer Service, Leadership, Program Management, Employee Relations, Analysis, Team Building, Technical Support, Customer Satisfaction, Call Centers, Employee Training, Cross-functional Team..., Software Documentation, Staff Development, CRM, Account Management, Project Management, Performance Management, Sales, Operations Management, Telecommunications, Change Management, Strategic Planning, Troubleshooting, Project Planning, Team Management, Workforce Management, Time Management, Technical Writing, System Administration, Data Analysis, Business Analysis, Leadership Development, Visio, Business Process..., Six Sigma, SDLC, Customer Retention, Training Delivery
Education
University of Oregon
BS, Secondary Health Education
Circle Media, Inc. April 2014 - Present
Working Solutions March 2013 - March 2014
WDS, A Xerox Company August 2010 - September 2012
AeQore LLC February 2007 - December 2009
Sitel 1998 - 2007
Skills
Call Centers, Customer Experience, Contact Centers, Workforce Management, Technical Support, Outsourcing, BPO, Telecommunications, Customer Satisfaction, Service Delivery, Vendor Management, CRM, Call Center Development, IVR, Operations Management, Process Improvement, Team Management, Account Management, Customer Service, Team Leadership, Management, Troubleshooting, Team Building, Call Center, ACD, B2B, Project Management, Mobile Devices, Leadership, Customer Retention, Training, Inbound Marketing, Sales, Solution Selling, SaaS, Cloud Computing, Lead Generation, Strategic Partnerships, Start-ups, Business Development, Strategy, Product Management, Managed Services, Salesforce.com, Networking
Education
University of Nebraska-Lincoln 1980 — 1984
Omaha Creighton Prep
DocuSign May 2015 - Present
WDS, A Xerox Company November 2013 - December 2014
Studio Surrealism October 2010 - October 2013
Citi June 2001 - July 2010
BUTLER TECHNOLOGY March 1999 - June 2001
Skills
Unix, Servers, Active Directory, Photoshop, InDesign, Illustrator, Graphic Design, Writing, Databases, Analysis, Windows, Troubleshooting, Information Technology, Software Documentation
Education
Arcadia University
Computer Science/Cognitive Science
WDS, A Xerox Company October 2013 - Present
Verizon Wireless January 2012 - June 2012
Verizon Wireless January 2010 - December 2011
Verizon Wireless December 2009 - December 2011
Verizon wireless August 2008 - December 2009
Skills
Customer Relations, Customer Service, Call Center, HTML, Customer Satisfaction, Cellular, Android, iOS, BlackBerry, Blackberry, Cellular Communications, Data Entry, Call Centers, Wireless, Technical Support, Quality Assurance, Customer Retention, Telecommunications
Education
University of Phoenix 2007 — 2010
WDS, a Xerox Company 2013 - Present
Xerox Business Services 2010 - 2013
Rabid Carrot Web Productions 2008 - 2013
Intelligent Optical Systems, Inc. 2004 - 2008
University of Georgia September 2002 - October 2003
University of Washington 1996 - 2002
University of Nevada August 1995 - June 1996
University of Nevada Reno 1996 - 1996
Skills
Spectroscopy, Chemistry, Analytical Biochemistry, Sensors, Technical Writing, R&D, Research, Science, Assay Development, Biochemistry, Physics, Microsoft Excel, Windows, OS X, Testing, Protein Chemistry, Computer Hardware, SBIR, Grant writing, Telephone..., Mobile Operating Systems, Microsoft Visual Studio..., CSS3 and HTML5, Anaerobic Synthesis, Scanning Electron..., Fluorescence..., Thin Films, High Analytical Skills, Photography, Formulation, MiniTab, Microsoft Office 2013:..., Adobe CS6: Photoshop,..., Design of Experiments, Inorganic Synthesis, Molecular Biology, UV-Vis-NIR, NMR spectroscopy, HPLC, Column Chromatography, GC-MS, Laboratory Maintenance..., FTIR, Sourcing Materials, Teaching, Interdisciplinary..., Nanochemistry, Analytical Chemistry, UV/Vis, Characterization
Education
University of Washington 1996 — 2002
Ph.D.; M.S., Chemistry
University of Nevada-Reno 1994 — 1996
B.S., Chemistry; Art
University of California, Riverside 1991 — 1993
Chemical Engineering; Art
Chevron Stations Inc May 2015 - Present
WDS, A Xerox Company December 2013 - June 2014
Papa John's International June 2009 - February 2014
Pizza Hut January 2005 - December 2008
Skills
Microsoft Office, Teamwork, PowerPoint, Microsoft Word, Customer Service, Time Management, Photoshop, Microsoft Excel
Education
University of Phoenix 2010 — 2012
Master of Science (M.S.), Administrative Justice and Security
University of Phoenix 2006 — 2009
Bachelor of Science (BS), Business Management
Everett Community College 2011 — 2012
Foreign Languages and Literatures, General
Safeco August 1998 - Present
WDS, A Xerox Company October 2011 - January 2014
RENA WARE INTERNATIONAL October 1989 - May 2000
Education
Bellevue College 2009 — 2011
Associate's degree, Criminalistics and Criminal Science
Instituto 20 de Junio 1974 — 1978
Accounting
Instituto 20 de Junio 1972 — 1978
WDS, A Xerox Company March 2015 - Present
Automated Communications June 1996 - Present
PennySaver USA February 2012 - January 2015
Corporate Ink May 1989 - January 2015
ORI Services September 2009 - May 2014
Skills
Graphic Design, Direct Mail, Advertising, InDesign, Adobe Acrobat, Adobe Creative Suite, Illustrator, Inserts, Brochures, Layout, Mac, Photoshop, Newsletters, Email Marketing, Dreamweaver, Typography, Photography, Flyers, Image Manipulation, Web Design, QuarkXPress, Pre-press
Education
Palomar College 2012 — 2014
El Camino High School 1979 — 1982
General
Puget Sound ESD May 2015 - Present
Puget Sound ESD September 2014 - May 2015
Puget Sound ESD May 2014 - September 2014
WDS, A Xerox Company May 2012 - February 2014
Taproot Foundation February 2010 - May 2012
ABB June 2008 - December 2008
Barkers Group February 2006 - May 2008
Skills
Talent Acquisition, HRIS, Applicant Tracking..., Talent Management, Benefits Administration, Onboarding, Employment Law, Employer Branding, HR Policies, Vendor Management, Technical Recruiting, Personnel Management, HR Strategy, Leadership Program..., University Relations, Non-profits, Succession Planning, I-9 Compliance
Education
University College London, U. of London
MSc
Dalian Maritime University
Master's Degree
Access Behavioral Health Services March 2015 - Present
Babysteps/Family Advocates September 2013 - Present
Family Advocates February 2014 - May 2014
WDS, A Xerox Company September 2011 - July 2012
Northwest Animal Hospital August 2008 - November 2009
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Research, Teamwork, Social Media, English, Teaching, Windows, Outlook, Team Leadership, Data Entry
Education
Boise State University 2012 — 2014
Bachelor of Science (B.S.), Psychology
College of Western Idaho 2010 — 2012
Psychology
College of Southern Idaho 1999 — 2002
Associate of Applied Science, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Onin Staffing January 2015 - Present
A.E.S employment agency June 2014 - October 2014
WDS, A Xerox Company February 2014 - June 2014
Kids Kampus Learning Center November 2012 - March 2014
Gateway Fellowship Preschool Center August 2010 - June 2012
Higley Unified School District June 2008 - July 2010
Independent Subcontractor August 2007 - February 2008
U.S. Army March 1995 - April 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Teaching, Outlook, Community Outreach, Leadership, Nonprofits, PowerPoint, Troubleshooting, Time Management, Customer Satisfaction, Fundraising, Curriculum Design, Curriculum Development, Program Management, Management, Data Entry
Education
Rio Salado College 2010 — 2012
Child Development, 4.0
University of Phoenix 2003 — 2007
Bachelor of Science (BS), Information Technology, 3.64
WDS, A Xerox Company February 2015 - August 2015
Smashburger July 2013 - February 2015
Applebee's February 2005 - February 2015
Leals Restaurant August 2002 - June 2003
Skills
Food Service, Restaurants, Customer Service, Food & Beverage, Time Management, Microsoft Office, Public Speaking, Hospitality, Customer Satisfaction, Inventory Management, Cashiering, Catering, Microsoft Word, Sales, Technical Support, Employee Training, Phone Etiquette, Call Centers, Troubleshooting, Mobile Devices, Adobe Creative Suite, Photoshop, Web Design, PHP, WordPress, CSS, HTML5
Education
Midwestern State University 2003 — 2013
BA, Graphic Design
Wichita Falls High School 2000 — 2003
Boise State University January 2015 - Present
Clearwater Analytics May 2015 - August 2015
Boise State University May 2014 - January 2015
T-Mobile November 2012 - May 2014
WDS, A Xerox Company February 2012 - November 2012
Casper Management Inc, aka Reel Theatres December 2010 - February 2012
Disneyland Resort December 2009 - December 2010
Skills
Java, Eclipse, NetBeans, C#, .NET, Entity Framework, Visual Studio, SQL, SQL Server Management..., Agile Application..., Subversion, Git, C, JavaScript, Programming, Windows, Microsoft Office, Final Cut Pro, Public Speaking, Microsoft Excel, Customer Service, Data Entry, Cashiering, Teamwork, Management, PowerPoint, Microsoft Word, Communication, Time Management, Social Networking, Facebook
Education
Boise State University 2013 — 2016
Bachelor of Science (BS), Computer Science
Capital High School 2003 — 2006
High School Diploma
WDS, A Xerox Company July 2013 - Present
Regal Entertainment Group March 2009 - Present
Skills
Facebook, Microsoft Office, Photoshop, Social Media
Education
ITT Technical Institute-Seattle 2012 — 2014
Highline Community College
WDS, A Xerox Company November 2013 - Present
Otakorp April 2012 - Present
Microsurgical Technology July 2012 - November 2012
Labor Works LLC February 2012 - May 2012
CARQUEST March 2011 - February 2012
Baltimore City Police Department December 2005 - December 2010
GameStop October 2009 - January 2010
Baltimore Fleet Management August 2004 - December 2005
Hecht's Department Stores June 2002 - March 2004
Skills
Teamwork, Receptionist Duties, Critical Thinking, Invoice Processing, Telephone Reception, 10 Key, Handle Confidential..., Accounts Payable, Telephone Skills, Customer Service, Multi-line Phone, Microsoft Word, Research, Switchboard, Technical Support, Microsoft Office, PowerPoint, Windows, English, Copying, Office Equipment, General Office Skills, Microsoft Excel, Accurate Record Keeping, Organized Multi-tasker, Committed to..., Friendly Personality, Team-oriented, Cash-handling, Human Resources, Switchboard Operator, Clerical Work, Computer Repair, PC building, Prompt, Google Apps, Troubleshooting, PC Repair, Attentiveness to Detail, Work well without..., Organization, Problem Solving, Cellphone...
Education
Morgan State University 2000 — 2002
Performing Arts
Northern High School 1996 — 2000
High School Diploma, Business Studies, 3.0
WDS, A Xerox Company October 2014 - November 2014
Brown Mackie College August 2010 - July 2013
Target August 2006 - August 2011
Sears August 2001 - August 2006
Skills
Research, Public Speaking, Teaching, Microsoft Word, Microsoft Office, PowerPoint, Higher Education, Microsoft Excel, Student Affairs, Student Development, Critical Thinking, Customer Service, Event Planning, Time Management
Education
Brown Mackie College-Boise 2014 — 2016
Associate of Science (A.S.), Architectural Drafting and Architectural CAD/CADD
Brown Mackie College-Boise 2010 — 2012
Associate of Science (AS), Information Technology
Everett Community College 1998 — 1998
GED, GED Preperation
Sorenson Communications February 2015 - March 2015
Citi April 2013 - April 2014
WDS, A Xerox Company October 2012 - April 2013
Chilis Bar & Grill April 2012 - October 2012
The Ram February 2012 - April 2012
Lardos March 2010 - August 2011
Vector Marketing December 2007 - December 2009
DIRECTV August 2008 - March 2009
Rainbow Direct of Idaho March 2007 - August 2007
Skills
Penetration Testing, Digital Forensics, Network Security, Network Administration, Windows Server, Wireless Networking, Sales, Customer Service, Customer Retention, Warehousing, Time Management, Customer Satisfaction, Microsoft Word, Teamwork, Food, Training
Education
College of Western Idaho 2012 — 2015
Associate's Degree, Computer Science
Eagle High School 2003 — 2006
High School Diploma
RGIS March 2015 - Present
WDS, A Xerox Company May 2013 - July 2013
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Accounting, PowerPoint, Customer Service
Education
Grand Canyon University 2014 — 2018
Elementary Education, Mathematics, A-
Broadview University-Boise 2011 — 2013
WDS, A Xerox Company January 2014 - Present
Skills
Troubleshooting, Testing, Customer Service, Software Documentation, Call Centers, Telecommunications, Windows 7, Customer Satisfaction, Technical Support
Education
Lake Washington Technical College 2003 — 2005
Associate's degree
WDS, A Xerox Company November 2013 - January 2014
Government of Antigua & Barbuda September 2002 - December 2007
Skills
Microsoft Excel, Microsoft Word, Business Intelligence, SAS, Visual Basic, Microsoft Access, Database Design, E-commerce, Basic HTML, JavaScript, Project Management, System Design, Microsoft Project, Dreamweaver, Business Analysis, Business Programming, C++, Basic Programmimg, Adobe Photoshop, Microsoft Powerpoint, Microsoft Visio, Visio
Education
Midwestern State University 2008 — 2012
Bachelor's Degree, Management Information Systems, General
Teleperformance 2012 - 2013
WDS, A Xerox Company December 2011 - May 2012
Education
Brown Mackie College-Boise 2014 — 2015
Diploma, Medical/Clinical Assistant
Middleton High Shcool 2009 — 2010
Diploma, General
Connexions Loyalty December 2013 - Present
DIRECTV October 2011 - January 2013
WDS, A Xerox Company November 2009 - September 2011
Education
Broadview University 2013 — 2016
University of Idaho 1998 — 2000
WDS, A Xerox Company March 2013 - Present
Pilgrim Cove Foundation July 2011 - August 2011
RadioShack January 2008 - August 2008
Bruneau Dunes State Park March 2007 - August 2007
Mountain Home Parks and Recreation May 2006 - September 2006
Education
Idaho State University 2008 — 2011
Psychology, Junior
sweet property preservation July 2010 - Present
WDS, A Xerox Company 2009 - 2010
Education
Stevens-Henager College 2013 — 2015
Associate's degree, medical specialties
Boise State University March 2014 - Present
Thompson Michie Communities March 2010 - January 2014
Inland Lilies June 2009 - March 2010
Perry Homes, Inc. October 2008 - June 2009
WDS, A Xerox Company March 2008 - October 2008
Learn & Grow Montessori June 2003 - March 2008
ESDrake May 2004 - August 2004
Skills
Time Management, Microsoft Excel, Training, Microsoft Office, Management, Customer Service, Microsoft Word, Facebook, PowerPoint, QuickBooks, T2 Flex, iParq, Yardi Voyager, OneSite, Lightspeed, PeopleSoft
Education
Boise State University 2014 — 2018
WDS, A Xerox Company June 2014 - August 2014
Skills
Computer Forensics, Technical Support, Security, Information Security, Digital Forensics
Education
College of Western Idaho 2011 — 2014
Associate of Applied Science, Information Security and Digital Forensics
Matrix Vapor July 2014 - Present
WDS, A Xerox Company November 2010 - February 2012
DIRECTV July 2007 - February 2010
Skills
Customer Service, Digital Radiography, Sealants, Nitrous Oxide, Telecommunications, Sales, Coronal Polishing
Education
Carrington College-Boise 2013 — 2014
John F. Kennedy High School 2000 — 2004
Diploma, ALL subjects
Ashley Manor LLC October 2012 - Present
Paramount Health Solutions LLC February 2011 - October 2012
WDS, A Xerox Company November 2011 - April 2012
Education
Carrington College-Boise 2013 — 2014
WDS, A Xerox Company January 2014 - Present
CITI BANK November 2013 - December 2014
Center Point Inc September 2010 - November 2012
Developmental Concepts Inc May 2009 - September 2010
Skills
Financial Analysis, Banking, Risk Management, Customer Service, Finance, Investments, Microsoft Office, Portfolio Management, Leadership, Financial Services
Education
The College of Idaho 2004 — 2009
Bachelor of Arts (B.A.), Psychology and minor in Digital art, 3.2
NCCS 1987 — 2000
Dimplma, Art/Art Studies, General, 3.2
"Phobia Systems" VPS Solutions 2011 - Present
WDS, A Xerox Company 2011 - 2013
FIRST Robotics Competition Team 2122 2009 - 2011
Skills
Java, C, Linux, C++, Vim, Server Admin, JavaScript, Troubleshooting, Git, Servers, Debian, CentOS, MySQL, Technical Support, Nginx, Software Development, Apache, Programming, Microsoft Office, IntelliJ IDEA, Eclipse, Computer Science, HTML, CSS
Education
Boise State University 2014 — 2016
Bachelor's Degree, Computer Science, 3.5