Xerox Business Services
Industry: Company
DescriptionParent organization: Xerox
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Xerox Business Services Employees
Indiana Attorney General November 2007 - Present
Indiana House of Representatives District 96 February 2012 - November 2012
Ave Maria School of Law 2005 - 2007
Indiana Attorney General, Tax Section May 2006 - August 2006
Neighborhood Christian Legal Clinic July 2005 - August 2005
Eli Lilly and Company July 2002 - August 2004
Xerox Connect January 2001 - July 2002
Xerox Business Services January 1999 - January 2001
LaFever Electric January 1998 - January 1999
Xerox Business Services March 1992 - January 1998
Skills
Legal Research, Legal Writing, Creative Writing, Technical Writing, Oral Arguments, Criminal Law, Criminal Procedure, Appellate Practice, Organization &..., Appeals
Education
Ave Maria School of Law 2005 — 2007
Juris Doctor, Law
Marian College 2004 — 2007
Business Administration, Business
Xerox Business Services December 2012 - Present
Currently Unemployed July 2011 - December 2012
Cruises and Tours October 2000 - July 2011
Cruise West February 1998 - October 2000
Mutual Travel May 1992 - February 1998
Leisure Time Resorts July 1990 - April 1992
Peoples Bank July 1987 - July 1990
Peoples Bank July 1985 - July 1987
Skills
Customer Service, Microsoft Office, Management, Project Planning, Team Building, Event Planning, Public Speaking, Digital Photography, Social Media, Maritime
Education
Bellevue High School 1977 — 1979
High School Diploma
ABC Technical Institute
Associates Degree, Electronics
Central Washington University
Xerox Business Services December 2014 - Present
Xerox Business Services December 2014 - Present
Dell Healthcare Svcs, Inc February 2008 - February 2014
DTI Associates, Inc February 2006 - February 2008
Countrywide Financial Svcs. November 2004 - February 2006
Skills
Quality Auditing, Employment Law..., Medical Compliance, Program Management, Healthcare Industry, Management, Process Improvement, HRIS Database Management, Human Resources, Recruiting, PeopleSoft, Oracle Applications, Crystal Reports, Quality Assurance, Customer Satisfaction, Team Leadership, Access, Auditing, Accounts Receivable, Outlook, Spreadsheets, Microsoft Excel, Format Spreadsheets, Software Documentation, Accounts Payable, Balance, Telephone Skills, Administration, Microsoft Word, Customer Service, Account Reconciliation, Billing, Excel, Word, Microsoft Windows 98, Citrix Metaframe, AS400, Exelys, Customer Relations, Internet Explorer, PowerPoint, Escalation, WordPerfect, Invoice Audits, Training, Call Centers, Leadership, Interviews, Accounting, Lotus Notes
Education
Ashford University 2012 — 2013
Graduate, Organizational Management with a specialization in Healthcare and Human Resources Administration, 3.90 GPA
Ashford University 2010 — 2012
Bachelors, Psychology
Ohmcraft October 2014 - Present
Micropen Technologies October 2013 - Present
Micropen Technologies June 2011 - Present
Micropen Technologies August 2008 - June 2011
Magnum Shielding Corporation September 2007 - August 2008
NuKote 2004 - 2005
PEKO Precision September 1994 - September 1999
KAL Tool & Die May 1994 - September 1995
Xerox Business Services May 1992 - May 1993
Skills
Engineering, Quality Assurance, Statistics, Project Management, ISO 13485, Iso 9000, Medical Devices, Six Sigma, Design Control, ISO 9000, FDA, CAPA, R&D, Design of Experiments, Quality System, Validation, Product Development, SPC, Manufacturing
Education
Boston University 2013 — 2015
Doctor of Philosophy (PhD), Project Management
Rochester Institute of Technology 1997 — 1999
Master of Business Administration (MBA), Business
Rochester Institute of Technology 1992 — 1994
M.S., Applied & Mathematical Statistics
Skidmore College 1985 — 1989
B.A., Psychology, Government & Mathematics
eImprovement.com, LLC March 2013 - May 2015
Xerox Business Services August 2010 - July 2011
Affiliated Computer Services, Inc July 2008 - February 2010
Affiliated Computer Services, Inc June 2007 - July 2008
Affiliated Computer Services, Inc March 2006 - June 2007
Affiliated Computer Services, Inc November 2005 - March 2006
Nexpro Personell/Wells Fargo Home Mortgage November 2003 - June 2005
Nexpro Personell/Wells Fargo Home Mortgage January 2003 - November 2003
KTTB FM 2000 - 2002
Radio One July 2001 - December 2001
Skills
Microsoft Excel, Leadership, Call Centers, Microsoft Office, Coaching, Customer Service, Training, Customer Satisfaction, Sales, Outlook, PowerPoint, Process Improvement, Process Scheduler, Account Management, Project Management, Team Leadership, Management
Education
Brown College
Radio Broadcasting / Journalism
Minneapolis Community and Technical College
Innovative Sales Group January 2009 - July 2011
Targus September 2000 - December 2008
Xerox Business Services June 1992 - October 2000
Xerox Corporation June 1990 - July 1992
Xerox Corporation April 1983 - June 1990
Skills
Alliances, OEM, Solution Selling, Sales Management, Channel Management, CRM, Sales Operations, Cross-functional Team..., Channel Partners, Strategy, Enterprise Software, Oracle Enterprise..., Business Alliances, Selling, Leadership, Sales, Go-to-market Strategy, Product Management
Education
Colorado State University 1976 — 1980
B. Ed
Iron Mountain July 2010 - February 2012
Ricoh Business Solutions December 2006 - January 2010
Xerox September 2004 - November 2006
Xerox Business Services April 2001 - October 2004
Skills
Business Development, Sales Operations, Account Management, Solution Selling, Key Account Management, Enterprise Software, Strategy, Professional Services, Leadership, Management, Sales, People Skills, Salesforce.com, Teamwork, Sales Management, Team Building, Interpersonal..., Driving Operational..., Building Relationships, Creative Solutions, Business Decision Making, Cross-functional Team..., Sales Process, CRM
Education
American Intercontinental University 2009 — 2010
MBA, Operations Management and Supervision
University of Alabama 1989 — 1991
BS, Business Management, Culverhouse School of Commerce & Business Administration
AREA Real Estate & Appraisal School
Tenet Healthcare November 2014 - Present
U.S. Department of Veteran Affairs July 2014 - November 2014
Jacobs November 2013 - August 2014
Xerox Business Services February 2012 - March 2013
Dallas County 2013 - 2013
Exeter Finance Corp 2013 - 2013
Baylor Health Care System July 2007 - February 2012
Baylor Health Care Services July 2008 - February 2011
UT Southwestern Medical Center at Dallas 2004 - 2005
Earthlink 2001 - 2002
Skills
Purchasing, Lawson, Contract Management, Excel, Healthcare, PowerPoint, Word, Contract Negotiation, Supply Chain, Negotiation, Vendor Relations, Administrative Support, Customer Service, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Administrative..., Budgets, Software Documentation, Inventory Management, Time Management, Inventory Control, Movex, Operations Management, Data Analysis, Leadership, Process Improvement, Policy, Process Scheduler, Accounts Payable
Education
Northwood University-Texas 2009 — 2010
Bachelor of Business Administration, Management
Dallas County Community College 2005 — 2008
Associate of Arts, Management
Weed Man Raleigh August 2014 - June 2015
Xerox Business Services March 2014 - July 2014
East Carolina Services, Inc. January 2012 - January 2014
East Carolina Services April 2006 - January 2012
General Parts, Inc June 2003 - February 2006
General Parts, Inc May 1995 - June 2003
Skills
Microsoft Office, Operating Systems, Windows 7, Linux Desktop, Computer Maintenance, Computer Hardware..., Troubleshooting, Computer Hardware..., Software Installation, Technical Support, Computer Hardware, Microsoft SQL Server, Windows, Computer Repair, Information Technology, Network Security, Networking, Landscape Management, Telephone Skills, Machine Tools, CNC Machine, Automotive Parts, Visual Studio, Visual C#
Education
American InterContinental University 2013 — 2017
Bachelor’s Degree, Network and System Administration/Administrator, 3.6
Wake Technical Community College 1992 — 1994
Machining Technology, Metallurgy, Blueprints, Technical Mathematics, Technical Writing, Machinery Operation, 3.8 Deans/Presidents lists
UAW-LETC 1991 — 1992
Automotive Machine Shop Practices, 4.0
Xerox Business Services February 2010 - Present
Tata Consultancy Services August 2006 - February 2010
Alere, Inc. September 2004 - August 2006
Skills
Non-profits, Organizational..., Leadership Development, Employee Relations, Human Resources, Training, Nonprofits, Recruiting, HR Policies, Onboarding, Talent Management, Succession Planning, Workforce Planning, HRIS, New Hire Orientations, Applicant Tracking..., Employee Engagement, Personnel Management, Talent Acquisition, Benefits Administration, Performance Appraisal, Performance Management, Labor Relations, HR Consulting, Conflict Resolution, College Recruiting
Education
Keller Graduate School of Management of DeVry University
Masters, Human Resources Management
Alabama Agricultural and Mechanical University
Bachelors, Social Work
Loaf & Jug June 2013 - Present
Liquor Barn Inc. June 2009 - January 2013
Super Dollar Saver June 2008 - June 2009
Xerox Business Services December 2007 - May 2008
Marshall's November 2006 - December 2007
Kmart Corporation July 2006 - April 2007
Ceridian Corporation December 1994 - March 2006
Skills
•Lead Manager for a..., •TIPS Class Certified..., •Many apprehensions..., •Establish and..., •Create protocol and..., •Shift Manager for a..., •Print Shop Manager..., •Advanced Operator of..., •Advanced DocuCare...
Education
Arapahoe Community College 1992 — 1992
General Studies, Freshman
Overland High School 1980 — 1984
General Studies, 9-12
Northern Trust April 2008 - Present
Northern Trust April 2007 - April 2008
Xerox Business Services April 2001 - April 2007
Skills
Access, Training, Team Management, Account Reconciliation, Project Planning, Financial Services, Investments, System Administration, Mutual Funds, Invoicing, Policy, Payments, Equities, Fixed Income, Portfolio Management, Bloomberg, Banking, Derivatives, Business Analysis, Financial Statements
Education
DePaul University
Business Administration
Milwaukee Metropolitan Sewerage District July 2011 - Present
Milwaukee Metropolitan Sewerage District July 2010 - July 2011
Extendicare December 2006 - October 2009
Extendicare June 2004 - December 2006
Extendicare May 2002 - June 2004
Xerox Business Services January 1998 - October 2001
Xerox January 1996 - January 1998
Xerox January 1992 - January 1996
Xerox January 1988 - January 1992
Xerox January 1986 - January 1987
Skills
Payroll, Accounts Payable, Account Reconciliation, Human Resources, Budgets, Invoicing, Financial Statements, Microsoft Office, Personnel Management, Benefits Administration, Employee Benefits, Accounting, Payroll Taxes, ADP Payroll, New Hire Orientations, Employee Relations, Succession Planning, System Administration
Education
Alverno College 1995 — 2001
BA, Business Management
Greendale High Class of 1978 1974 — 1978
UWM School of Continuing Education
Certification, Human Resources Management and Services
Coyote Logistics November 2014 - Present
Information Technology Partners July 2014 - January 2015
EZLinks Golf, Inc. September 2013 - September 2014
Westwood College May 2012 - January 2014
Robert Half Technology 2012 - 2013
Westwood College IT Department March 2012 - May 2012
Servisair June 2004 - March 2008
Xerox Business Services July 1999 - February 2001
Skills
Network Administration, Troubleshooting, Cisco Technologies, TCP/IP, Microsoft Office, Software Installation, Active Directory, Hardware, Laptops, WAN, Windows Server, System Administration, Computer Hardware, Windows 7, XP, Help Desk Support, Routers, Data Recovery, DHCP, Server Configuration, Wireless Networking, Routing Protocols, Router Configuration, Ghost Imaging, Computer Building, Technical Support, Computer Repair, Servers, DNS, Linux System..., VMware Player, Server Administration, Linux Server, Computer Hardware..., Microsoft Operating..., System Testing, VMware, Norton Utilities, System Deployment, Forklift Operator, Windows Programming, System Design, XP Professional, Heavy Equipment, Packet Tracer, Cisco Packet Tracer, PC..., Laptop Repair, SQL Server Management..., Windows XP
Education
Westwood College-Chicago Loop 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Network Engineering and Systems Security/Information Assurance, 3.96-4.0
DeVry University-Illinois 1999 — 2002
Bachelor of Applied Science (B.A.Sc.), Electrical, Electronic and Communications Engineering Technology/Technician, 3.1
Lindblom Technical High School 1995 — 1999
Diploma, Architectural Engineering
Xerox Business Services May 2015 - Present
Iron Mountain October 1999 - June 2014
Sunset Life Insurance July 1990 - December 1998
Allied Data February 1982 - July 1990
Skills
Internet of Things, Home Automation, Windows, Windows Server, Troubleshooting, Computer Hardware, Operating Systems, Servers, Microsoft Certified..., Telecommunications, OS X, Managing Windows Server, Managing OS X, MCP, Epson+, Mac OS X, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Outlook, Negotiation, Programming
Education
Lynda.com 2014 — 2015
Emphasis on iOS Application programming.
Clover Park Technical College 1978 — 1981
Mainframe Programming and Bookkeeping Methods, Computer and Information Sciences and Support Services
Tacoma Community College 1977 — 1977
Harr Motors July 2011 - Present
R & K Computers August 2010 - March 2011
Xerox Business Services January 2007 - July 2010
Skills
Web Design, Sales, Typing, Microsoft Office, Interpersonal...
Education
Austin College 2003 — 2004
Computer Science
Bell Nunnally & Martin LLP July 2007 - Present
Bell Nunnally & Martin Pllc July 2007 - Present
Xerox Business Services September 2004 - July 2007
Xerox Business Services September 2004 - July 2007
Venturi Staffing February 2003 - April 2004
Skills
Microsoft Excel, Elite, Workflow, Microsoft Word, ORACLE, 10 key, Microsoft Outlook
Education
State Beauty Academy 1999 — 2000
Cosmetology/Cosmetologist, General
Trade School of Cosmetology
SKYLINE HIGH SCHOOL 1995 — 1998
Skyline High School
Xerox Business Services September 2014 - Present
U.S. Chutes Corp. August 2012 - April 2014
Beck Street Capital January 2004 - August 2012
Skills
New Business Development, Account Management, Customer Service, Team Building, Strategic Planning, Sales, Operations Management, Business Strategy, Marketing Strategy, Budgets, Forecasting, Accounting, Investments, Manufacturing, Retail, Management, Accounts Receivable, Invoicing, Managerial Finance, QuickBooks, Microsoft Excel, Public Speaking, Payroll, Microsoft Word, Microsoft Office, Finance, PowerPoint
Education
DeVry University-Ohio 2002 — 2006
Bachelor of Business Administration (B.B.A.), Marketing, Graduated Summa Cum Laude
Atos July 2015 - Present
Xerox Business Services September 2013 - June 2015
Marriott February 2005 - September 2013
Wal-Mart April 2001 - February 2005
iBAHN June 2000 - December 2000
Skills
Disaster Recovery, Storage, Netbackup, AIX, Storage Area Networks, EMC Storage, HP-UX, Unix, Hardware, High Availability, System Administration, Cisco Technologies, Unix Shell Scripting, NetApp, Red Hat Linux, Troubleshooting, EMC Celerra, Cisco MDS SAN switches, TSM, Tape Libraries, Windows Server, Symmetrix, SQL, MySQL, Clariion, EMC VMAX, EMC Clariion, EMC VNX, Brocade Fibre Switches, F5 ARX File..., SL8500 Tape Library, SL3000 Tape Library, Tape Encryption, EMC DMX, NetApp Filers, Backup & Restore, Oracle SQL, Perl Script, Web Development, SharePoint, HPUX, EMC Timefinder, EMC SRDF, EMC Open Replicator, Data Domain, SAN, NetBackup, IBM AIX, Shell Scripting, Perl
Education
Brigham Young University 1999 — 2001
BS, Management Information Systems
Xerox February 2013 - Present
Xerox Business Services January 2006 - February 2013
ACS, a Xerox Company 2006 - March 2012
Northrop Grumman Ship Systems (NGSS) December 2003 - January 2006
Park Place Entertainment (Caesars) February 1992 - December 2003
Grand Casino 1993 - 1998
casino resource corp 1992 - 1992
Rushing and Guice 1990 - 1992
Skills
Business Continuity, Outsourcing, Vendor Management, Mergers, Strategic Planning, Process Improvement, Contract Negotiation, Legal, Management, Cloud Computing, Licensing, Mergers & Acquisitions, Procurement, Budgets, System Administration, Legal Writing, Software Licensing, Operations Management, Leadership, Contract Management, Team Leadership, Negotiation, Human Resources, Due Diligence, Corporate Law, Program Management, Business Process..., Government, Executive Management, Risk Management, IT Outsourcing, Analysis, Cross-functional Team..., IT Strategy, Management Consulting, Start-ups, Strategic Partnerships, Business Development, Business Analysis, Professional Services, SaaS, Business Process, CRM, Enterprise Software, Consulting, Integration, Solution Selling, Business Intelligence, Change Management, ERP
Education
University of Mississippi School of Law 1987 — 1990
Doctor of Law (JD), Law
Delta State University 1984 — 1987
BBA, Accounting, finance
Jamberry Nails January 2015 - Present
US Bank November 2014 - Present
Sprint August 2013 - September 2014
Stream Global Services January 2013 - August 2013
Arch Telecom November 2011 - December 2012
Smart Wireless October 2008 - October 2011
Xerox Business Services September 2005 - September 2008
The Bridal Gallery February 2004 - September 2008
Skills
Time Management, Customer Retention, Sales, Employee Training, Critical Thinking, Call Centers, New Hire Training, Negotiation, Recruitment Training, Public Speaking, Active Learning, Active Listening, Social Perceptiveness, Instructing, Learning Strategist, Persuasiveness, Cash Handling, Interpersonal Skills, Sales Operations, Customer Service, Direct Sales, Customer Satisfaction, Customer Experience, Account Management, Solution Selling
Education
Clackamas Community College 2007 — 2011
Clackamas High School 2001 — 2005
Diploma, General Studies
Atos July 2015 - Present
Xerox Business Services July 2014 - July 2015
Xerox Business Services March 2012 - July 2014
AllianceBernstein January 2007 - September 2011
AllianceBernstein March 2003 - January 2007
AllianceBernstein December 2001 - March 2003
AllianceBernstein May 1999 - December 2001
HealthNet September 1991 - December 1998
Skills
Disaster Recovery, Business Continuity, Documentation, Vendor Relations, Compliance, Program Management, Change Management, Microsoft Office, Strategic Planning, Budgeting, Vendor Management, Security, Crisis Management, IT Service Management, Project Planning, SharePoint, Team Building, MS Project, Problem Solving, Word, Access, Risk Management, Excel, Customer Relations, Process Improvement, Automation, SDLC, Software Documentation
Education
Community College of the Air Force 1982 — 1984
Data Processing
Xerox Business Services April 2012 - Present
Health Dialog May 2008 - November 2011
Health Dialog October 2007 - May 2008
Health Dialog October 2005 - October 2007
Health Dialog October 2002 - October 2005
Aprisma Management Technologies January 1999 - February 2002
Mercantile Securities Corporation January 1994 - July 1997
Skills
Quality Assurance, Data Warehousing, Healthcare Information..., Cross-functional Team..., Process Improvement, SDLC, SharePoint, PowerPoint, SAS, Databases, Oracle, Visio, Project Management, Management, Healthcare
Education
University of Massachusetts Boston 2007 — 2008
Certificate, Practical Project Management
Southern New Hampshire University 1997 — 1999
Masters in Business Administration (MBA)
De La Salle University 1990 — 1993
Bachelors, Business Management
NGA Human Resources June 2014 - Present
Xerox Business Services January 2012 - May 2014
ACS November 2008 - December 2011
ACS November 2006 - November 2008
ACS March 2004 - November 2006
Iomega 1997 - 2004
Arthur Andersen August 1993 - November 1997
Skills
Outsourcing, BPO, Vendor Management, Process Improvement, Business Process..., Change Management, Cross-functional Team..., Call Center, Business Process, Operations Management, Offshoring, Business Analysis, Program Management, Management, Call Centers, Human Resources, Executive Management, CRM, Customer Satisfaction, Service Delivery, Strategy
Education
Duke University - The Fuqua School of Business 2000 — 2002
MBA
University of Utah - David Eccles School of Business 1990 — 1993
B.A., Accounting
Wyndham Worldwide June 2015 - Present
Xerox Business Services September 2012 - February 2015
The Cosmopolitan of Las Vegas August 2010 - September 2012
Bally Technologies October 2003 - August 2010
Siena Hotel Spa Casino February 2002 - October 2003
Silver Legacy Resort Casino August 1997 - March 2002
Ameristar Vicksburg, Boomtown Harvey, Circus Circus Las Vegas, New York New York Las Vegas January 1993 - July 1997
Golden Eagle Casino December 1995 - June 1996
Reno Hilton January 1988 - January 1993
United States Marine Corps February 1980 - January 1987
Skills
Casino, Budgeting, Gaming, Strategic Planning, Problem Solving, Customer Service, Analysis, Hospitality, Planning, Change and Release..., Budgets, Microsoft Excel, Forecasting, Financial Analysis, Project Planning, Access, Management, Project Management, Operations Management, Business Analysis, Team Building, Leadership, Competitive Analysis, Accounting, Software Documentation, Finance, Hospitality Industry, Resorts, Hotels, Food
Education
Creighton University 2012 — 2015
Doctor of Education (Ed.D.), Leadership, 3.6
Gonzaga University 2010 — 2012
Master of Arts, Organizational Leadership, 3.7
Excelsior College 2009 — 2010
BSBA, Accounting, 3.4
University of Nevada-Reno 1989 — 1993
Atos July 2015 - Present
Xerox Business Services February 2015 - Present
Consulate Management Company 2007 - 2013
Consulate Management Company March 2007 - December 2011
Buena Vista Corp 2006 - 2007
Enterprise Florida - Executive Office Of The Governor 1996 - 2006
Disney Worldwide Information Services 1991 - 1996
Lockheed Martin Information Systems 1986 - 1991
Skills
Data Center Relocation, Data Center, Infrastructure..., Business Alignment, Mergers, Business Development, Information Technology, IT Strategy, Mergers & Acquisitions, Enterprise Software, Healthcare, Integration, Disaster Recovery, Management, EMR, Strategy, Talent Management, Active Directory, Professional Services, IT Service Management, Strategic Planning, Project Management, Healthcare Information..., Vendor Management, Process Improvement, Marketing, Citrix, Software Development, HIPAA, IT Management, EHR, Executive Management, SDLC, Healthcare Consulting, Cloud Computing, System Architecture, CIOs, Security, Revenue Cycle, Health Information..., Healthcare Industry, Software Documentation, Training, SharePoint, Information Security, Program Management, Software Implementation, ITIL, Visio, Leadership
Education
Cornell University
MIS and Economics
Social Security Administration 2009 - Present
Social Security Adminstration 2007 - December 2009
Social Security Administration August 2005 - September 2007
Social Security Administration September 2002 - August 2005
Xerox Business Services March 1993 - May 2002
Xerox Business Services March 1992 - April 1993
Xerox Business Sevices April 1988 - March 1992
Skills
Management, Analysis, Program Management, Business Analysis, Customer Service, Government, Policy, Leadership, Public Speaking, Security, Training
Education
Coppin State University 1981 — 1986
Management Science
Baltimore City College 1972 — 1974
High School Diploma, Academic
JPMorgan Chase & Co. August 2015 - Present
Shell August 2013 - July 2015
Mannaz April 2000 - August 2013
Chr. Hansen A/S August 1998 - March 2000
Xerox Business Services January 1993 - July 1998
Skills
Executive Development, Management Development, Executive Coaching, Leadership Development, Coaching, Organizational Change, Talent Management, Organizational..., Talent Development, Change Management, Management Consulting, MBTI, Change Leadership, Personal Development, HR Strategy, Culture Change, Personnel Management, Human Resources, Strategy, Program Management, Recruiting, Workshop Facilitation, Leadership, Management, Organizational Design, Entrepreneurship, CRM, Performance Management, Career Development, 360 Feedback, Succession Planning, Organizational...
Education
Cranfield University - Cranfield School of Management 1996 — 1997
MBA, Business Administration
Copenhagen Business School 1988 — 1992
MA, French
Brain Dance Designs January 2013 - Present
IBEX Global February 2014 - September 2014
Xerox Business Services April 2011 - February 2014
ACS, a Xerox Company June 2009 - March 2011
Capgemini July 2006 - June 2009
Playing Field, Inc. June 2004 - June 2006
EDS September 2002 - June 2004
EDS September 2000 - September 2002
Skills
New Business Development, IT Strategy, Financial Analysis, Strategy, Change Management, CRM, Project Management, Outsourcing, IT Outsourcing, Start-ups, Integration, Leadership, Business Analysis, Process Improvement, Management Consulting, Business Transformation, Enterprise Architecture, Cloud Computing, Project Portfolio..., Data Center, Business Process..., Program Management, ITIL, Professional Services, Business Strategy, Vendor Management, Management, PMP, Cross-functional Team..., BPO, Enterprise Software, Business Process, Business Intelligence, SaaS, PMO, IT Management, Software Development, IT Service Management, Consulting, ERP, Solution Selling, Service Delivery, Business Development, Sales Management, Amazon Web Services...
Education
Auburn University 2000 — 2003
MBA, International Business/Finance
Southwestern Oklahoma State University
BS, Computer Science, Math & Accounting
General Motors August 2014 - Present
RAM Dand Associates, LLC September 2005 - Present
Xerox Business Services January 2012 - June 2014
Austin City Ballet 2000 - 2013
Texas Department of Public Safety (Technisource) July 2010 - December 2011
Lutheran Social Services of the South October 2007 - May 2009
Motorola/Freescale Semiconductor November 2004 - June 2007
Motorola/Freescale Semiconductor February 2000 - November 2004
Motorola / Fast Static RAM Division June 1997 - February 2000
Motorola Semiconductor May 1986 - June 1997
Skills
Program Management, Integration, Enterprise Architecture, SDLC, ITIL, Process Improvement, IT Service Management, Leadership, Project Management, Enterprise Software, Cross-functional Team..., Change Management, Management, Vendor Management, Data Center, Cloud Computing, Testing, Outsourcing, Business Intelligence, Disaster Recovery, Unix, Strategic Planning, Team Building, Project Portfolio..., Security, IT Strategy, System Architecture, PMO, Six Sigma, Software Documentation, CRM, F5 BigIP, IT Transformation, IT Outsourcing, Managed Services, Process Engineering, Risk Management, SOA, Virtualization, Process Simulation, IT Management, Oracle Identity Manager, Incident Management, Asset, Governance, Capacity Management, Oracle SOA Suite, Identity Federation, SOA Governance
Education
The George Washington University - School of Business 1998 — 1999
Masters Certificate, Project Management
Austin Community College 1985 — 1995
AS, Pre-Engineering
The University of Texas at Austin 1979 — 1990
Electrical Engineering
Northeast High School 1975 — 1979
SeaTac Packaging March 2007 - Present
Gordon Thomas Honeywell May 2000 - April 2007
Xerox Business Services October 1997 - May 1999
Skills
Employee Relations, Employment Law, Onboarding, Applicant Tracking..., Deferred Compensation, Performance Management, HR Policies, Recruiting, Talent Management, Talent Acquisition, Policy, Mediation, Human Resources, Employee Handbooks, Workforce Planning, Employee Benefits, Training, FMLA, Temporary Placement, Benefits Administration, New Hire Orientations, Labor Relations, Conflict Resolution, Organizational..., Leadership, Personnel Management, Workers Compensation, College Recruiting, Interviews, Hiring, Employee Engagement, Screening, HRIS, Job Fairs, Resume Writing, Technical Recruiting, Screening Resumes, Benefits Negotiation
Education
Chapman University 2007 — 2007
Certification, Human Resources
Human Resource Certification Institute 2006 — 2007
Certification, Senior Professional Human Resources
University of Washington 2005 — 2006
Certification, Human Resources
Central Washington University 1988 — 1990
Bachelor's degree, Organizational Leadership/ Human Resource Management
Pierce County Center for Dispute Resoulution
Practicum for Certified Mediation, Mediation
Corning Incorporated April 2014 - Present
Canon Business Process Services, Inc. May 2013 - January 2014
AllianceMedWeb LLC March 2006 - April 2013
Xerox Corporation February 2004 - April 2010
Xerox Business Services November 2000 - February 2004
Xerox Corporation June 1999 - November 2000
Inflector Controls August 1998 - June 1999
Honeywell Building Services December 1996 - August 1998
Carrier Corporation January 1991 - November 1996
Honeywell April 1986 - January 1991
Skills
Medical Billing, Medical Practice..., Web Applications, HIPAA, Contract Negotiations, Customer Relations, Customer Service, Six Sigma, Budgeting, New Business Development, Forecasting, Cost Control, Process Modeling, Profit & Loss Management, Operational Streamlining, ITIL, Healthcare, Strategic Planning, Billing, Sales Management, Process Improvement, Team Building, Operations Management, Accounts Receivable, Contract Negotiation, Compliance, Problem Solving, Negotiation, Account Management, Business Planning, Cross-functional Team..., Hiring, Outsourcing, Documentation, Consultative Selling, Marketing Strategy, Change Management, Administration, Customer Satisfaction, Business Management, Employee Relations, Mentoring, Insurance, Product Management, Microsoft Office, Business Strategy, Excel, Health Insurance, Start-ups, Business Analysis
Education
University of New Brunswick 1982 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.88
American College of Medical Practice Executives 2012 — 2013
Medical Practice Executive Administration, Certified Medical Practice Executive, 4.0
Cambrian College 1993 — 1995
Certificate, Refrigeration/Airconditioning, Propane Fitter Electric/Electronic, Gas Fitter 1
St John College St John NB 1975 — 1977
Industrial Instrumentation Engineering, Industrial Engineering, 3.95
Tyler Technologies April 2013 - December 2013
Xerox Business Services April 2009 - November 2012
Aspen Technology (Aspen Tech) September 2006 - June 2008
Starbucks August 2005 - March 2007
Gumenick Properties December 2003 - January 2005
Skills
Leadership, Management, Training, Public Speaking, Coaching, Leadership Development, Team Leadership, Contract Management, Teaching, Microsoft Office, Teamwork, Procedure Development, Subcontracts Management, IT Operations, Vendor Management, Help Desk Support, Process Improvement, Project Management, Mentoring, Software Documentation, Contract Review, Cross-functional Team..., Aviation Insurance, Property & Casualty...
Education
Asbury Theological Seminary 2008 — 2010
Master's of Arts, Christian Leadership
Gordon Conwell Theological Seminary 2005 — 2008
Master's, Urban Ministry
Virginia Commonwealth University 1998 — 2002
Bachelor of Science, Business Adminstration
Knepper Press April 2015 - Present
Ditto Document Solutions June 2006 - April 2015
Ditto Document Solutions March 2001 - June 2006
Business Alternatives 1997 - 2001
IKON Office Solutions 1994 - 1997
Xerox Business Services 1989 - 1994
Skills
Digital Printing, Offset Printing, Variable Data Printing, Direct Mail, Pre-press, Print Management, Bindery, Customer Service, Sales, Web Services, Inventory Management, Project Management, Account Management, Marketing, Leadership, Operations Management, Customer Satisfaction, Training, Cold Calling, Direct Sales, New Business Development, Direct Marketing, Production Planning, Production Managment
Education
Community College of Allegheny County 1987 — 1990
Serra Catholic High School 1983 — 1986
Teletech@home June 2014 - Present
TeleTech October 2012 - Present
Xerox Business Services September 2013 - April 2014
Sutherland Global Services January 2012 - March 2012
ETS Staffing September 2008 - January 2012
Remedy Intelligent Staffing January 2008 - January 2012
Wayne ARC July 1985 - July 2006
New York Public Interest Research Group October 1982 - June 1985
University at Albany September 1979 - December 1980
State College of Geneseo September 1977 - June 1979
Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security, Technical Support, Customer Service, Windows Server, Troubleshooting, Teaching, Sales, Outlook, Interviews, Teamwork, Job Search Strategies, Windows 7, Direct Sales, Quality Assurance, Research, Computer Repair, Microsoft Office
Education
Carnegie Mellon University 1965 — 1969
Bachelor of Science, Chemistry
State College
Master of Arts, Psychology
AstraZeneca June 2015 - Present
Accelovance March 2014 - June 2015
Xerox Business Services January 2012 - March 2014
McCormick Paints March 2010 - October 2011
Trevigen, Inc. October 2009 - March 2010
Bridge Laboratories June 2006 - October 2009
Gene Logic Inc 2003 - 2006
TherImmune Research Corporation 1999 - 2003
Northrop Grumman Corporation 1997 - 1999
Skills
Marketing Communications, Program Management, Proposal Writing, Marketing Strategy, Business Development, Microsoft Office, Marketing, Leadership, Customer Service, Product Development, Market Research, Strategic Planning, Budgets, Project Planning, Advertising, Budgeting, Market Planning, Product Management, Social Media, Photoshop, Microsoft Word, Cross-functional Team..., Project Management, Research, Promotions, Trade Shows, Customer Relations, Quality Assurance, Purchasing, Public Relations, Excel, Product Marketing, Event Planning, Integrated Marketing, Planning, Writing, Salesforce.com, Word, Management, CRM, Email Marketing, Training, Analysis, SharePoint, Privia, Microsoft Excel
Education
American InterContinental University 2003 — 2005
BBA, Business/Marketing
George C Marshall High School 1987 — 1990
Xerox Business Services January 2014 - Present
Invensys February 2012 - January 2014
CDI - Contractor at Invensys Operations Management February 2011 - February 2012
Hewlett-Packard Enterprise Services (Formerly Electronic Data Systems) April 2005 - June 2010
Electronic Data Systems April 2001 - April 2005
Electronic Data Systems July 1997 - April 2001
Electronic Data Systems August 1996 - July 1997
Electronic Data Systems January 1995 - August 1996
Skills
Program Management, Leadership, Management, Project Planning, Employee Engagement, Talent Management, Human Resources, PMO, Training, Personnel Management, Team Leadership, IT Management, Team Building, Recruiting, SharePoint, Project Management, Employee Relations, Succession Planning, Dispute Resolution
Education
Southern Methodist University 2006 — 2009
Ball State University 1982 — 1987
Bachelor of Science
Chesterton Sr. High School
Xerox Business Services October 2012 - Present
TeleTech January 2006 - October 2012
CenturyLink (formerly Qwest Communications) June 2004 - January 2006
Oracle (formerly Peoplesoft and J.D. Edwards) 2000 - 2004
Cahners TRACOM Group January 1999 - February 2000
World Affairs Council June 1998 - October 1998
Skills
Project Management, ADDIE Instructional..., Curriculum/Program..., Needs/Gap Analysis, Training/Development, eLearning Design, Instructor Lead..., Technical Writing, Adult Learning Theories, Program Evaluation, Learning Management..., Learning Content..., Implementation..., Blended Learning..., Training/Education..., Marketing Initiatives, Communication, Process Improvement, Strategic Thinking, Local and Global Focus, Relationship Management, Talent Management, Organizational..., Change Management, Negotiation, Time Management, Microsoft Office, Adobe Applications, Facilitation and..., Adult Education, Instructional Design, Blended Learning, E-Learning, Performance Management, Strategy, Instructor-led Training, CRM, Training Delivery, Leadership, Business Process..., Program Management, Training, Campaigns, Six Sigma, Call Centers
Education
Colorado State University 1993 — 1998
Bachelors of Science, Natural Resource Recreation and Tourism
CVS Caremark Corporation June 2013 - Present
Xerox Business Services May 2012 - June 2013
St. Luke's Medical Center March 2010 - May 2012
Sun Healthcare Group February 2007 - September 2008
PricewaterhouseCoopers January 2006 - January 2007
EY July 2004 - December 2005
Provident Bank June 2003 - June 2004
Skills
GAAP, Internal Audit, Accounting, Internal Controls, Sarbanes-Oxley Act, Auditing, Risk Assessment, Financial Risk, Financial Audits, Finance, Sarbanes-Oxley, Management, Assurance, Financial Reporting, Financial Statements, Software Documentation, Financial Analysis, Process Improvement
Education
University of Phoenix 2005 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
University of Cincinnati 1995 — 1998
Bachelor of Business Administration (B.B.A.), Accounting
Brigham Young University 1988 — 1990
N/A, General Studies, N/A
Xerox Business Services July 1998 - Present
The Potter's House of Dallas 2003 - October 2014
Christian Brothers University August 1994 - May 1998
Christian Brothers University 1994 - 1998
Fisher and Arnold Engineering June 1997 - August 1997
US Dept. of Energy (Stanford Linear Accelerator Center) June 1995 - August 1995
Skills
Project Management, Integration, Business Strategy, Process Improvement, Process Engineering, Troubleshooting, Solution Architecture, Storage Solutions, Storage Management, Storage Architecture, Mainframe Architecture, IBM Mainframe, EMC Storage, Hitachi Storage, Disaster Recovery, Data Center, Storage, Outsourcing, Capacity Planning, Incident Management, Service Delivery, Program Management, SDLC, MVS, Change Management, ITIL, Vendor Management, Mainframe, IT Management, IT Service Management, Stage Management, Broadcast Television, Production Managment, Production Planning, PMP, IT Operations, Management, IT Strategy, Information Technology, Team Management
Education
Christian Brothers University 1994 — 1998
BS, Chemical Engineering
Whitehaven High School 1991 — 1994
Tokul Creek Marketing May 2012 - Present
Jim Benge & Company August 1993 - May 2012
Musictik/Computer Business Services June 1989 - June 1993
Xerox Business Services March 1987 - June 1989
Education
University of Washington
Bachelor of Arts
Art Institute of Seattle 1994 — 1996
Project Management
US Air Force Reserve January 2015 - Present
Xerox Business Services November 2013 - Present
US Air Force Reserve November 2004 - January 2015
MasTec Network Solutions January 2010 - November 2013
Ericsson September 2009 - January 2010
Sprint Nextel January 2008 - September 2009
Sprint Nextel November 2003 - January 2008
Skills
Program Management, Technical Project..., Wireless Network Design, Wireless, Wireless Networking, Cellular Communications, LTE, Troubleshooting, Telecommunications, CDMA, Fiber Optics, RF, Switches, Vendor Management, Microwave, Cross-functional Team..., Project Planning, Security Clearance, Networking, 3G, Management, VoIP, Training, Computer Network..., Mobile Devices
Education
Community College of the Air Force 2010 — 2015
Associate’s Degree, Human Resources Management/Personnel Administration, General
Community College of the Air Force 2004 — 2012
AAS, Electronic Systems Technology
University of Phoenix 2002 — 2008
Masters, MBA
Veridicus Health February 2015 - September 2015
Westech Equipment December 2012 - February 2015
Discover Financial Services November 2009 - December 2012
Walmart April 2009 - December 2009
Xerox Business Services July 2008 - October 2008
Skills
C#, Visual Studio, HTML, HTML 5, CSS, CSS3, ASP.NET, Dreamweaver, Microsoft Excel, Microsoft Word, JavaScript, E-commerce, XHTML, CMS, jQuery, Web Development, HTML5
Education
DeVry University 2010 — 2014
Bachelor's degree, Computer Information Systems - Emphasis in Web Development
Riverton High School 2004 — 2007
Dept. of Interior, Office of Special Trustee February 2009 - November 2013
Xerox Business Services December 1998 - March 2001
Skills
Accounting, Public Speaking, Microsoft Office, Project Planning, Microsoft Excel, Process Improvement, Presentation Skills, Graphic Arts, Community Service, Financial Analysis, Budget Process, Analysis
Education
Park University 1997 — 2002
Bachelor of Science (BS), Management Accounting, GPA 3.77
Donnelly College
Associate of Science (A.S.), Business Accounting Emphasis, 3.8
Austin I.S.D. Police Dept. October 2012 - Present
The Arizpe Group, Inc June 2004 - November 2009
Encotech Engineering Consultants, Inc January 2000 - June 2004
Ginny's Printing August 1997 - December 1999
Xerox Business Services January 1995 - August 1997
Xerox Business Services January 1995 - August 1997
United States Air Force January 1991 - January 1995
Skills
Construction Management, AutoCAD, Engineering
Education
Austin Community College 2010 — 2012
Criminal Justice/Police Science
Austin Community College
Certified, Engineering Design Graphics
Austin Community College
A.A.S, Engineering Design Graphics
Xerox Business Services September 2015 - Present
Campus Kidz Academy July 2014 - May 2015
Allisay Youth Center June 2009 - September 2012
Hematology Oncology Associates, P.C. December 2008 - February 2012
Skills
Organization, Communication, Computers, Singing, Business, Medical Billing, Medical Transcription, Schedules, Phlebotomy, EKG, Medical Coding, EMR, Medical Records, Medical Terminology, Vital Signs, Community Outreach, Customer Service, PowerPoint, Public Speaking, Microsoft Excel, Social Media
Education
Colorado Technical University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Fortis Institute-Scranton 2007 — 2008
Associate's degree, Allied Health and Medical Assisting Services
Xerox Business Services June 2015 - Present
UTC Aerospace Systems December 2011 - March 2015
Forever Living Products International March 2011 - December 2011
The Cookson Company, Inc. September 2007 - March 2011
Xcel Energy December 2003 - April 2007
Land O Lakes December 1986 - December 2003
Skills
Continuous Improvement, Accounts Payable, Kaizen, General Ledger, Six Sigma, Financial Statements, Accounting, Auditing, Payroll, Forecasting
Education
Bethel University
Business
IHS August 2012 - Present
In-Stat (NPD Group) August 2010 - April 2012
R.C. Acosta, CPA, PC June 2008 - May 2010
Xerox Business Services July 2007 - June 2008
Greater Phoenix Economic Council June 2006 - July 2007
Skills
Market Research, Forecasting, Competitive Intelligence, Data Analysis, Accounting, Market Intelligence, Primary Research, Business Analysis, Access, Analytics, Competitive Analysis, Editing, Product Development, Microsoft Excel, Project Planning, Market Analysis, VBA, Data Quality, Vendor Relations, Process Development, Business Process..., Microsoft Access, Data Modeling, Project Coordination, Project Implementation, Process Control, Databases, Microsoft Office, Analysis
Education
Arizona State University - W. P. Carey School of Business 2005 — 2007
BS, Accountancy
Paradise Valley Community College 2003 — 2005
Genral Coursework
EMC April 2012 - Present
EMC October 2006 - April 2012
Agility Business Technologies 2004 - 2006
The Swenson Group 2001 - 2004
Siemens Business Services February 2000 - August 2001
Xerox Business Services 1997 - 2000
Edify 1995 - 1995
Moore Corporation 1992 - 1995
Skills
Consulting, IT Service Management, Business Development, IT Outsourcing, Management Consulting, Strategy, Outsourcing, Program Management, Sales Management, Virtualization, SaaS, Cloud Computing, Enterprise Software, Professional Services, Team Building, SharePoint, Telecommunications, Integration, Data Center, Management, Solution Selling, IT Strategy, Business Intelligence, Business Process..., Start-ups, Pre-sales, Sales Operations, Business Alliances, Strategic Partnerships, Leadership, Business Transformation, Managed Services, Software Development, Go-to-market Strategy, Analytics, Big Data, P&L Management, CRM, PaaS, Enterprise Architecture, Channel Partners, Partner Management, Disaster Recovery, Sales Enablement, Cross-functional Team..., Salesforce.com, Business Process, Executive Management, Software Industry, Sales Process
Education
California Polytechnic State University-San Luis Obispo 1990 — 1992
Business, Marketing
Cuesta College 1986 — 1989
Business
Del Norte Highschool 1981 — 1985
Armanino LLP April 2007 - Present
Judicial Council of California May 2001 - April 2007
Brience May 2000 - April 2001
Scient May 1999 - June 2000
Xerox Business Services October 1997 - May 1999
INROADS/Puget Sound September 1995 - October 1997
Skills
Performance Management, Training, Organizational..., Consulting, Human Resources, Talent Management, Career Development, Leadership Development, Organizational..., Executive Coaching, Management, Technology tools:..., Leadership, Employee Training, Recruiting, Onboarding, Program Management, Strategy, Staff Development
Education
Seattle University 1993 — 1995
Masters, Counseling, GPA: 4.0/4.0
California State University-Hayward 1989 — 1992
Bachelors, Human Development, Summa Cum Laude - GPA: 3.86/4.0
Bentley Systems June 2013 - Present
Lockheed Martin Services, Inc October 2009 - June 2013
Ruth Incorporated August 2006 - September 2009
Wells Fargo June 2008 - January 2009
The Customer Care Group February 2007 - February 2008
IKON Office Solutions January 2002 - August 2004
Xerox Business Services July 2000 - January 2001
IKON Office Solutions January 1998 - January 2000
Skills
Configuration Management, Team Management, Functional Management, Document Management, Technical Management, Technical Training, Team Building, Customer Service, Building Customer..., Strategic Thinking, Project Planning, Project Implementation, Teamwork, Documentation, Creative Problem Solving, Innovation, Administration, Engineering Support, Technical Translation, Virtual Employment, Business Operations..., Business Analysis, Data Warehouse Analyst, Site Manager, Management Analyst, Technical Consultation, Efficiency Analysis, Process Efficiencies, Change Management, Facilities Management, Training & Development, Technical Analysis, Consultation, Technology Evaluation, Technology Integration, Mobile Technology, Technology Planning, Technology..., Technology Development, Customer Satisfaction, Customer Focus, Customer Relations, Business Associate, Team Leadership, Software Documentation, Project Management, System Administration, CRM, Operations Management, Employee Training
Education
Western Governors University 2009 — 2011
Master of Business Administration (MBA)
DeVry University 2007 — 2008
Bachelor of Science (BS)
Atos July 2015 - Present
Xerox Business Services July 2009 - June 2015
ACS, A Xerox Company March 2008 - July 2009
Perot Systems May 2004 - February 2008
Various June 1998 - April 2004
Skills
Process Improvement, Program Management, SDLC, Integration, SharePoint, Vendor Management, Change Management, Project Management, Business Intelligence, Strategy, Business Process, Management, Service Delivery, Enterprise Architecture, Business Analysis, Performance Management, Business Process..., IT Management, Analytics, Microsoft SQL Server, Cross-functional Team..., Data Management, Virtual Teams, Microsoft Excel, Process Automation, Balanced Scorecard, Web Design, Information Management, Management Consulting, Consulting, Systems Development..., Rate Management, Global Teams, Knowledge Management, Performance Metrics, KPI Dashboards, Data Mining, Reporting, Performance Dashboards
Education
Baylor University - Hankamer School of Business
Master of Business Administration (MBA), Business Process Management, 3.8
Baylor University - Hankamer School of Business
Master of Science (MS), Management Information Systems, 3.8
Baylor University
Bachelor of Business Administration (BBA), Economics and International Business (Dual Majors), 3.7
Xerox Business Services September 2014 - Present
Superior Staffing, Inc. January 2013 - Present
Cells-U-More July 2012 - October 2012
Skills
Technical Recruiting, Recruiting, Talent Acquisition, Applicant Tracking..., Sourcing, Internet Recruiting, Contract Recruitment, Executive Search, Staffing Services, Screening Resumes, College Recruiting, Human Resources, Temporary Staffing
Education
Kaplan University 2012 — 2015
in progress, Psychology
Cameron University 1999 — 2000
Xerox Business Services May 2009 - Present
OneAmerica April 2004 - January 2009
UAC (Acquired by SST) January 2002 - June 2003
Conseco December 2000 - November 2001
Maxicare Indiana, Inc. March 2000 - November 2000
Skills
Project Management, Mergers & Acquisitions, Management, Financial Analysis, Legal Research, Contract Negotiation, Training, Mergers, Employee Benefits, Legal Writing, Research, Insurance, Government, Outsourcing, Leadership, Tax, Analysis, Policy, Finance, Negotiation, Human Resources
Education
Butler University - College of Business Administration 2001 — 2004
MBA
University of Kansas School of Law 1997 — 1999
JD
Iowa State University 1991 — 1996
B.S. Finance & B.A. Spanish
Ames High School
File & ServeXpress 2015 - 2015
File & ServeXpress 2015 - 2015
File & ServeXpress 2015 - 2015
Xerox Business Services May 1998 - April 2013
Skills
Talent Management, Succession Planning, HRIS, Workforce Planning, Employee Relations, Deferred Compensation, Talent Acquisition, Performance Management, Onboarding, Employee Engagement, Personnel Management, Human Resources, HR Consulting, Employee Benefits, Applicant Tracking..., Labor Relations, Recruiting, Organizational Design, Benefits Administration, HR Policies, Organizational..., Interviews, Employment Law, Management, Performance Appraisal, Organizational..., FMLA, Human Capital, Compensation & Benefit, Executive Coaching, Employer Branding, New Hire Orientations, Leadership Development, Strategic HR, Executive Pay, Career Development, HR Transformation, Change Management, College Recruiting, Taleo, Internet Recruiting, Leadership, Technical Recruiting, Sourcing, Executive Search, PeopleSoft, Employee Training, Temporary Placement, Benefits Negotiation, Hiring
Education
Bellevue University
Bachelor of Science (B.S.), Human Resources Management and Services
Central Michigan University
Master of Science (M.S.), Business Administration and Management, General
California Coast University
Doctor of Philosophy (Ph.D.), Philosophy and Management
Hewlett-Packard June 2015 - Present
Hewlett-Packard February 2014 - Present
Hewlett-Packard October 2009 - February 2014
Sun Microsystems March 2008 - October 2009
BMC Software, Inc. April 2000 - March 2008
Document Support Group / IKON 1995 - 1998
Xerox Business Services 1993 - 1995
Affiliated Computer Services 1991 - 1993
DuPont de Nemours 1988 - 1990
Skills
Cloud Computing, Enterprise Software, Product Management, Strategy, Start-ups, Data Center, Pre-sales, Leadership, Product Marketing, IT Service Management, Management, Social Collaboration, ITIL, Project Management, Consulting, Entrepreneurship, Social Computing, User Experience, Social Media, Networking, Databases, Virtualization, SEO, Program Management, enterprise social..., Sales, Storage, Web 2.0, product roadmap, enablement
Education
Concordia University-Austin 1991 — 1993
Liberal Arts with a concentration in Math and Natural Sciences
The University of Texas at Austin 1988 — 1990
CM Dietrich & Company LLC June 2014 - February 2015
Xerox Business Services July 2010 - June 2014
Avaya January 2006 - July 2010
Thomson Micromedex July 2004 - January 2006
Level 3 Communications September 2003 - July 2004
Inference/eGain Communications August 1995 - May 2001
Carnegie Group October 1990 - August 1995
Carnegie Mellon University May 1989 - October 1990
Pergamon Press November 1987 - February 1989
Bionics IA May 1986 - September 1987
Skills
Telecommunications, Program Management, Integration, Business Analysis, Cross-functional Team..., Call Center, Product Management, Enterprise Software, Process Improvement, Requirements Analysis, Professional Services, Project Management, Change Management, Service Delivery, IT Strategy, Call Centers, Management, Team Leadership, Team Building, Managed Services, Management Consulting, Pre-sales, Team Management, Strategy, IT Management, Strategic Planning, Enterprise Architecture, Leadership, Business Process..., CRM, Business Transformation, Project Delivery, Business Process, Outsourcing, Customer Satisfaction, Knowledge Management, PMO, ITIL, Business Intelligence, IT Service Management, Project Portfolio..., PMP, Customer Experience, SharePoint, Contact Centers, IT Operations, Service Management
Education
Carnegie Mellon University
BS, Technical Writing and Communications
University of Denver
Masters, Telecommunications
National Industries for the Blind September 2012 - February 2014
Canon Business Services (formally known as Oce Business Services/Archer Government Services February 2000 - February 2012
Xerox Business Services February 1995 - February 2000
Pitney Bowes Management Services 1988 - 1995
Tokio Marine 1985 - 1988
Skills
Process Improvement, Management, Team Building, Business Development, Customer Retention, Operations Management, New Business Development, Customer Satisfaction, Contract Negotiation, Customer Service, Cross-functional Team..., Marketing Strategy, Customer Relations, Account Management, Outsourcing, Organizational..., Creative Problem Solving, Oral Communications, Client Services, Client Retention, Relationship Management, Negotiation, Project Management
Education
American University 2000 — 2001
General Studies
Xerox Business Services October 2010 - Present
Cara and Co. Hair and Day Spa January 2008 - October 2010
Irving Oil January 2006 - February 2009
Skills
effective managerial..., All Microsoft..., Quality Control &..., Customer Service, Client Retention, New Hire Training, Abstract Thought, Problem Solving, Staff Mentoring &..., Impactful Coaching..., Interpersonal..., Coaching, Communication, Interpersonal...
Education
Spa Tech Institute-Westbrook 2007 — 2008
Licensed Cosmetologist, Cosmetology/Cosmetologist, General
Westbrook High School 1999 — 2002
graduated, High School/Secondary Diplomas and Certificates
Hootsuite Media Inc. April 2015 - Present
Hootsuite Media Inc. March 2012 - Present
Beachfire Holdings (Be Bold, Do Good Digital) August 2009 - March 2012
Playground: an Intrawest Company May 2007 - July 2009
Playground: an Intrawest Company May 2004 - May 2007
Playground: an Intrawest Company May 2004 - July 2006
MacLaren McCann Interactive January 2001 - May 2004
McCann Worldgroup, Zentropy Partners June 2000 - July 2001
Xerox Business Services January 1997 - May 2000
Skills
Brand Development, Marketing Communications, Strategic Planning, Team Building, Lead Generation, Social Media, Change Management, New Business Development, Team Leadership, Budget Oversight, Marketing Management, Product Launch, Destination Marketing, Social Business, Community Engagement, Content Marketing, SaaS, Marketing Strategy, Digital Marketing, Digital Strategy, Web Analytics, Budgets, Leadership, Marketing, Entrepreneurship, Strategy, CRM, Email Marketing, Social Media Marketing, Project Management, Digital Media, Product Marketing, Business Development, Market Research, Brand Management, Public Relations, Management, Online Advertising, Online Marketing, Strategic Partnerships, Sales, Product Development, B2B Marketing, Advertising, Integrated Marketing
Education
Urban Land Institute 2007 — 2007
Certificate, Real Estate Development Course
University of Toronto 2003 — 2003
Audit, The McLuhan Program- Understanding Media and McLuhan Course
Stanford University 2000 — 2000
Continuing Studies, Starting Up Start-Ups Course
Capilano University 1995 — 1996
Post Graduate Diploma, Communication and Digital Media (Infotec)
Western University 1991 — 1994
BA, History
AR&D August 2013 - Present
Xerox Business Services December 2012 - September 2013
Xerox Business Services November 2011 - December 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Workforce Management, Vendor Management, Operations Management, Team Leadership, Customer Experience, Management, Business Analysis, Change Management, Forecasting, Leadership, Project Management
Education
MTI College 1998 — 1999
Certificate of Completion, Computer Applications
California State University-Sacramento 1993 — 1994
Business Administration and Management, General
Rush University Medical Center September 2013 - Present
Xerox Business Services January 2005 - September 2013
Xerox Business Services July 2004 - December 2005
Xerox Business Services at Botsford Hospital January 2000 - July 2004
Skills
Legal Writing, Corporate Law, Intellectual Property, Contract Negotiation, Legal Research, Civil Litigation, Leadership, Licensing, Outsourcing, Management, Process Improvement, Mediation, Litigation, Analysis, Negotiation, Program Management, Vendor Management, Business Process..., Policy, Strategy, Outlook, Patents, Employment Law, Microsoft Office, Commercial Litigation, Mergers & Acquisitions, Corporate Governance, Privacy Law, Contract Management, Recruiting, Mergers
Education
Wayne State University Law School 2005 — 2010
JD, Law, 3.02
Baker College Business and Corporate Services 2000 — 2003
Bachelor of Computer Information Systems, Computer Programming, 3.91
IKON Office Solutions January 2005 - Present
Ricoh Business Solutions 2003 - Present
Xerox Business Services March 1991 - September 2003
Equitable Blueprint & Photoprint 1985 - 1990
Skills
Managed Print Services, Document Imaging, Major Accounts, Sales Process
Education
Cornell University
Atlantic Business Products July 2010 - Present
Toshiba America Business Solutions January 2001 - July 2010
Xerox Business Services January 1981 - January 2001
Skills
Solution Selling, Sales Process, Account Management, Direct Sales, Salesforce.com, Managed Print Services, Sales Management, Selling, New Business Development, B2B, Document Management, Sales Operations, Business Development, Sales
Education
Auburn University 1977 — 1981
BS
Upland Software February 2014 - Present
Xerox Business Services August 2013 - January 2014
Xerox Federal Solutions, LLC June 2012 - August 2013
ACS A Xerox Company August 2008 - August 2013
ACS April 2006 - October 2008
Stuart Grey January 2000 - June 2005
Merkle Inc. 1996 - 2000
Skills
SDLC, ISO9001:2008 Lead..., CIO-SP3 GWAC Program..., Software Development, Program Management, Change Management, Management, Six Sigma, Requirements Gathering, Testing, Databases, Networking, Business Development, Integration, Business Process, Training, PMP
Education
American University 1991 — 1993
MA, International Conflict Mediation
Marymount College Tarrytown, NY 1985 — 1989
Political Science
Jopal Consulting, LLC March 2015 - Present
Atrium Windows & Doors (A Golden Gate Capital Portfolio Company) March 2013 - March 2015
Xerox Business Services April 2010 - March 2013
Rockwall Rocky Mountain Chocolate Factory February 2008 - November 2012
Affiliated Computer Services (Purchased by Xerox) July 2008 - April 2010
PRTM June 2000 - July 2008
Jennmar Corporation June 1999 - June 2000
Delphi Automotive Systems June 1996 - June 1999
Skills
Supply Chain &..., EBITDA Improvement and..., Operational..., Sourcing, Materials, &..., Lean Manufacturing /..., Sales & Operations..., Supplier Management, Project Portfolio..., Supply Chain Management, Lean Manufacturing, Six Sigma, Network Optimization, Inventory Management, CSCP, CPIM, Private Equity, Purchasing, Strategic Sourcing, Leadership, Sales Plan, Procurement, Management, Strategy, Process Improvement, Supply Chain, Supply Management, Business Process..., Strategic Planning, Logistics, Operations Management, Cross-functional Team..., Management Consulting, Executive Management, Materials Management, Product Development, Outsourcing, Operational Excellence, Program Management, Manufacturing
Education
Carnegie Mellon University - Tepper School of Business 1997 — 2000
MBA, Supply Chain and Operations
University of Pittsburgh 1993 — 1996
B.S., Electrical Engineering
Atos July 2015 - Present
Xerox Business Services July 2012 - Present
HP Enterprise Services August 2008 - June 2012
Electronic Data Systems January 2005 - August 2008
Electronic Data Systems April 2004 - December 2004
Electronic Data Systems May 2000 - April 2004
Kelly IT & Engineering Resources October 1999 - May 2000
Mercy Flight Central, Inc. June 1998 - August 1998
Skills
Training, Troubleshooting, Databases, Active Directory, Technical Support, Software Documentation, ITIL, Help Desk Support, Process Improvement, Microsoft Office, Hardware, Windows, Quality Assurance, Visio, SharePoint, Service Desk, Customer Satisfaction, IT Service Management, System Administration, Windows XP
Education
Binghamton University 1995 — 1999
BS, Mathematics, Economics and Computer Science
Victor Central School 1991 — 1995
Visiting Nurse Service of Rochester & Monroe County, Inc. September 2008 - February 2014
Rochester Philharmonic Orchestra February 2007 - September 2007
Thomson Reuters Legal November 2001 - February 2007
Xerox Business Services 1996 - 2000
Xerox October 1992 - 1996
Xerox 1991 - October 1992
Xerox 1986 - 1990
Skills
SAP R/3, Great Plains Software, Mas 90, Cognos, Advanced Excel, Access, Non-profits, McKesson Horizon..., UltiPro payroll, Financial Analysis, Financial Reporting, Variance Analysis, Financial Modeling, Non-profit..., Software Documentation, Budgets, Forecasting, SAP, Analysis, Management, Microsoft Excel
Education
University of Rochester - Simon Business School 1984 — 1989
MBA, Accounting & Information Systems and Finance
Allegheny College 1975 — 1979
BS, Biology and Psychology (Double Major)
Silver Birch Consulting and Contracting August 2013 - Present
Red Maple Design Build, Inc January 2003 - December 2010
Xerox Business Services July 1998 - January 2000
Skills
Award-winning Designer, Project Manager, Full Service Design..., Contractors, Construction, Process Scheduler, Contract Management, Contract Negotiation, Renovation, Project Planning, Construction Management, Design-Build, Change Orders, Project Estimation, Subcontracting, LEED, Green Building, CPM Scheduling, Project Management
Education
Carroll University 1985 — 1987
BS, Art & Management
Bethel University 1984 — 1985
Wauwatosa East High School 1980 — 1983
Medical Office August 2009 - Present
Apple One Temporary assignment at Unified Grocery, Inc April 2008 - July 2008
Apple One Temporary assignment at Unified Grocery, Inc January 2008 - July 2008
Sunwest Document Technologies Inc April 2005 - January 2008
2005-2008 April 2005 - January 2008
Wallace Printing January 2001 - January 2003
Wallace Printing January 2001 - January 2003
Xerox Business Services January 1999 - January 2001
Xerox Business Services January 1998 - January 2001
Xerox Business Services January 1992 - January 1999
Skills
IT Strategy, Hardware, Software Installation, Troubleshooting, XP, Windows 7, Software Documentation, Scanners, Windows, Microsoft Office, Customer Service, Networking, A+ Certified, Visio, Microsoft Office 2007, Access, Lotus Notes, Database Administration, Windows XP, Computer Hardware, IT Operations
Education
Pomona Unified School District Adult and Career Education 2009 — 2010
P.U.S.D, Adult
P.A.C.E. 2008 — 2010
Prep Class, CompTIA A+
FusionConsulting April 2015 - Present
Zenith American Solutions November 2012 - Present
Xerox Business Services May 2011 - November 2012
ACS, a Xerox Company October 2008 - April 2011
EMGI March 2000 - January 2010
Aon Hewitt March 2004 - July 2008
MHIC May 1995 - March 2000
SIAC November 1988 - May 1994
Skills
Outsourcing, Program Management, Vendor Management, Business Strategy, BPO, Leadership, Offshoring, Business Process..., Business Process..., Call Centers, Strategic Planning, Business Intelligence, Analytics, Business Planning, Six Sigma, Customer Service, Call Center, Quality Management, Siebel, Strategic Communications, Contract Negotiation, Knowledge Management, Negotiation, Pricing, Trading, Benefits Administration, Hedge Funds, Cost Reduction, Call Center Operations, Strategic Solution..., Leveraged Services, Multi-Site Operations, Large Scale Deployments, Innovation, Modeling, Problem Solving, Restructuring, Underwriting, Marketing Communications, Construction Management, Civil Engineering, Estimating, Real Estate Economics, Real Estate Financing, CIOs, Futures Trading, Innovation Development, Process Improvement, Change Management, Strategy
Education
Boston College - Wallace E. Carroll Graduate School of Management 1994 — 1996
MBA
ACCA 1992 — 1993
Graduate Diploma
Trinity College Dublin 1991 — 1992
Graduate Diploma
Trinity College Dublin 1990 — 1991
Graduate Diploma
Trinity College Dublin 1984 — 1988
BAI
Trinity College Dublin 1984 — 1987
BA
Walden University November 2013 - Present
Xerox Business Services 2013 - October 2013
Colorado Technical University April 2013 - June 2013
Barclays Bank, Rapid Refill Ink, Examiner.com July 2011 - March 2013
Colorado Springs Utilities August 2008 - June 2011
American Cancer Society October 2007 - August 2008
USAA September 2005 - October 2007
Alternative Lending of Colorado February 2005 - September 2005
United States Air Force August 1980 - February 2005
Skills
Certified Instructor of..., Distiguished Graduate..., Program Management, Customer Service, Process Improvement, Team Building, Leadership, Team Leadership, Human Resources, Military, Coaching, Management, Staff Development, Leadership Development, Sales, Budgets, Strategic Planning, Access, Marketing, Training, Employee Training, Business Process..., Analysis, Inventory Management, Operations Management, Public Speaking, Time Management
Education
Walden University 2012 — 2016
Doctor of Business Administration, Entrepreneurship/Entrepreneurial Studies
Colorado Technical University 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, 4.0
Xerox Business Services 2013 - Present
Xerox Business Services September 2011 - June 2013
ACS / A Xerox Company 2006 - June 2011
Affiliated Computer Services (ACS) February 2004 - 2006
Terabeam Corporation May 2001 - January 2004
Allied Riser Corporation April 1998 - March 2001
Texas Instruments September 1975 - April 1998
Skills
Product Management, Hosted Collaboration..., Virtual Desktop..., Hosted, Cloud Computing, Business Strategy, Wireless, International Project..., Strategy, Program Management, Integration, Offshore Outsourcing, Cross-functional Team..., IT Management, P&L Management, New Business Development, Enterprise Software, Go-to-market Strategy, Business Development, Telecommunications, ITIL Service Strategy, Team Leadership, IT Service Delivery, Network Services, Mobile Devices, Start-ups, Data Center, IT Outsourcing, Enterprise Architecture, Networking, Management, VoIP, NMS, Network Design, Network Administration, Professional Services, Infrastructure
Education
Duke University 1974 — 1975
MA, Computer Science
Duke University 1969 — 1973
BSEE, Electrical Engineering
Watermark Community Church January 2014 - Present
Xerox Business Services July 2012 - December 2013
Alsbridge February 2012 - July 2012
Telvista March 2009 - February 2012
Telvista Inc. June 2006 - March 2009
Stream September 2003 - June 2006
CompuCom July 2001 - August 2003
Skills
Proposal Management, BPO, Marketing Communications, Internal Communications, Content Creation, Sales Support, Vendor Management, Salesforce.com, Project Management, Process Development, Lead Generation, Contract Management, ITO, Proposal Writing
Education
Baylor University - Hankamer School of Business 1997 — 2001
BBA, Marketing
Xerox Business Services June 2012 - Present
NCR Corporation 2007 - June 2012
NCR March 2006 - June 2012
Siemens Business Services October 2003 - February 2006
Siemens January 2000 - October 2003
Skills
Pre-sales, Strategy, Data Center, Solution Architecture, Management, Management Consulting, Leadership, Governance, Team Leadership, Project Planning, Competitive Analysis, Analysis, Consulting, Strategic Planning, Training
Education
Loyola Marymount University, College of Business Administration 1989 — 1992
MBA, Marketing & International Business
Creighton University 1984 — 1988
BS, Finance & Economics
Dell January 2011 - Present
Kozma Technology Group, LLC January 2007 - March 2011
Washington Mutual September 2003 - September 2006
Washington Mutual October 2001 - September 2003
Washington Mutual February 2000 - October 2001
How2.Com August 1999 - February 2000
Best Consulting October 1997 - August 1999
Xerox Business Services June 1997 - October 1997
Greenville Technical College May 1996 - May 1997
American Medical Response April 1991 - May 1997
Skills
Data Center, Vendor Management, Project Delivery, Project Management, ITIL, Enterprise Architecture, IT Strategy, Facilities Management, Program Management, Process Management, IT Management, Project Planning, Cloud Computing, Electronics, Radio Communication, Incident Command, Telecommunications, Low Voltage Design, Capacity Planning, High Availability, Unix, PMP, Infrastructure, Management, Process Improvement, Leadership, IT Operations, Consulting, IT Service Management
Education
Clemson University 1989 — 1997
BS, Computer Science
Newton South High School 1986 — 1988
Eastside Catholic High School 1984 — 1986
Physician Health Partners January 2014 - Present
The TriZetto Group June 2009 - January 2014
The TriZetto Group June 2009 - July 2011
Level 3 Communications May 2007 - May 2009
The TriZetto Group April 2006 - May 2007
The TriZetto Group July 2005 - April 2006
Xerox Business Services November 2002 - July 2005
Xerox Business Services May 2001 - November 2002
University of Colorado Hospital May 1999 - March 2001
Skills
Service Delivery, Managed Services, Sales Engineering, Vendor Management, Enterprise Software, Testing, Change Management, Management, Leadership, Project Planning, Training, Analysis, Technical Support, Risk Management, Solution Architecture, Data Center, Business Analysis, Project Management
Education
Bucknell University 1992 — 1997
BA, Psychology
Naviance September 2012 - Present
Scantron (GlobalScholar Pinnacle Learning Suite) 2005 - September 2012
Rockwell Collins - Airshow Systems 2004 - 2005
Philips Medical Systems 2001 - 2004
Xerox Business Services 1997 - 2001
Skills
Salesforce.com, Solution Selling, Account Management, New Business Development, Lead Generation, Selling, Sales Management, Direct Sales, Sales Operations, Territory Management, Business Development, Strategy, Consulting, Sales Process, Sales Force Development, Leadership, Sales, Software Industry, Prospecting Skills, Educational Technology, CRM, Cold Calling, Sales Prospecting, Marketing, Strategic Planning, Sales Presentations, Team Building, SaaS, Enterprise Software, Networking, Expense Budget..., Market Penetration, Public Sector, Organizational..., Change Management, K-12 Education, K-12, Territory..., Territory Penetration
Education
California State University-Fullerton, Mihaylo College of Business and Economics 2003 — 2007
Bachelors, Business Management
Sunbelt Business Advisors, Inc. 1998 - Present
Xerox Business Services 1996 - 2001
SRI 1991 - 1996
Skills
Mergers & Acquisitions, Strategy, Business Development, Entrepreneurship, Management Consulting, Small Business, Business Valuation, Exit Strategies, Sales, Franchising, Financial Advisory, Business Planning, Business Strategy, Strategic Planning, Marketing Strategy
Education
Webster University 1996 — 1998
MBA, Business
Pittsburg State University 1981 — 1983
BBA, Business & Marketing
Butler Community College 1979 — 1981
AA, Computer Science
Xerox Business Services November 1999 - April 2014
Atos Origin April 1996 - November 1999
Federal Reserve Automation Services January 1995 - April 1996
First Federal Savings and Loan Assoc. August 1990 - January 1995
Skills
ITIL v3 Foundations..., Service Delivery, IT Service Management, ITIL, IT Outsourcing, IT Operations, Data Center, Outsourcing, PMP, IT Strategy, Incident Management, IT Management, Vendor Management, Disaster Recovery, Virtualization, Infrastructure, ITIL Certified, Sla, Service Management, Servers, IT Transformation, Business Continuity, Solution Architecture, SDLC, Information Technology, Managed Services, Enterprise Architecture, PMO, Process Improvement, Service Desk, Transition Management, Problem Management, VMware ESX, System Deployment, HP, ITIL Process..., Windows Server, Remote Infrastructure..., IT Leadership, Strategic IT Management, IT & Business Strategy..., Offshoring, Cloud Computing, Professional Services, Certified Green Belt, USAC..., Global Information..., Global Team Leadership, Cost Reduction, Technology Integration
Education
Carnegie Mellon University 1978 — 1981
Physics and Electrical Engineering
Ernst & Young June 2006 - Present
Deloitte & Touche October 2004 - June 2006
Arthur Andersen January 2001 - September 2003
Xerox Business Services June 1996 - January 2001
Wherehouse Entertainment October 1991 - June 1997
Education
California State University-Long Beach
El Camino College
El Camino College
Xerox Business Services January 2013 - Present
Xerox Business Services August 2011 - January 2013
American Express May 2010 - August 2011
American Express July 2008 - May 2010
American Express January 2006 - July 2008
GE India February 2005 - January 2006
Bharti Airtel Ltd. September 2002 - February 2005
GE Capital International Services January 1999 - September 2002
Aptech ltd. September 1997 - October 1998
Skills
Re-engineering, Process Excellence, Six Sigma, Procurement, Transition Management, Management, Vendor Management, Service Delivery, Business Process..., Team Building, Operations Management, Business Transformation, Outsourcing, MIS, BPO, Project Management, Offshoring, Business Analysis, Business Process, Business Process..., CRM, Global Delivery, Leadership, Operational Excellence, Performance Management, Process Improvement, Executive Management, Program Management, Project Portfolio..., Quality Assurance, Quality Management, Risk Management, Stakeholder Management, Strategic Planning, Resource Management, Training, Team Management
Education
Indian Institute of Management, Calcutta 2008 — 2009
Executive Program in Business Management
Aptech Hardwar 1995 — 1999
Advanced Diploma in Software Engineering (Hons.), Computer Science
Gurukula Kangri Vishwavidyalaya 1995 — 1998
Bachelor of Science (B.Sc.), Computer Science
Kendriya Vidyalaya 1994 — 1995
Class XII, PCMB
US Air Force April 1990 - Present
Xerox Business Services August 2011 - August 2014
ACS 2008 - August 2011
ACS government August 2001 - February 2008
Skills
Business Requirements, Healthcare Information..., Project Management, Meditech, Analysis
Education
Brenau University 2009 — 2009
PM Certificate, Project Management
Brenau University 1999 — 2001
MBA, HealthCare Management
Aon June 2015 - Present
Xerox Business Services October 2011 - June 2015
Aon Hewitt April 2006 - October 2011
Agent Media Corp. 2005 - 2006
Eckerd 1997 - 2004
Drug Store News 1995 - 1997
Skills
Editing, Social Media, Internal Communications, Newsletters, Copywriting, Strategic Communications, Corporate Communications, Marketing Communications, Public Relations, Proofreading, Advertising, Marketing, Web Content, Change Management, Employee Engagement, Management, Project Planning, Crisis Communications, Press Releases
Education
City University of New York-Brooklyn College
Xerox Business Services May 2008 - Present
CompUSA March 1997 - January 2008
Skills
Marketing, Account Management, Management, Vendor Management, Contract Negotiation, Cross-functional Team..., Process Improvement, Forecasting, P&L Management, Leadership, Team Building, Solution Selling, Sales Management, Sales Operations, Sales
Education
Collin County Community College 2005 — 2013
Associate's Degree
University of North Texas
Xerox Business Services August 2001 - Present
Salt Lake Olympic Organizing Committe 1997 - 2002
State of Utah Business Development 1993 - 1997
Skills
Program Management, Business Process, Sales, Outsourcing, SaaS, CRM, Management, Account Management, Solution Selling, Change Management, Business Development, Marketing Strategy, BPO, Vendor Management, Team Building, Leadership
Education
Brigham Young University 1983 — 1985
Master of Arts (M.A.), Clinical and Educational Psychology, Sports & Motivational Psychology
Brigham Young University 1974 — 1979
Bachelor of Applied Science (BASc), Clinical Psychology
Xerox Business Services April 2007 - Present
Affiliated Computer Services June 2003 - April 2007
Trammell Crow Residential October 2001 - May 2003
CSA Materials January 2000 - August 2001
Skills
Finance, Variance Analysis, General Ledger, Hyperion Enterprise, Consolidation, Financial Reporting, Cost Accounting, Sarbanes-Oxley Act, Accounting, Managerial Finance, Essbase, GAAP, Account Reconciliation, Revenue Recognition, Sarbanes-Oxley
Education
Angelo State University 1995 — 1999
BS, Accounting
Xerox Business Services 2008 - Present
Freeway Communications January 2002 - April 2008
CQOS April 2001 - December 2001
Junroo NetCommunications April 1999 - March 2001
Unisys August 1997 - September 1998
Education
Ateneo de Manila University 1993 — 1997
BS, Management Information Systems
Xerox April 2007 - Present
Paladin Consulting March 2007 - Present
Vandervall Inc March 2001 - Present
Argus Connection Inc March 2006 - March 2007
Boy Scouts of America July 2002 - March 2007
Stream International October 2000 - July 2002
Xerox January 1998 - December 2000
Stream International September 1995 - September 2000
Xerox October 1994 - December 1997
Xerox Business Services June 1993 - October 1994
Skills
Training, Troubleshooting, Project Management, Networking, Microsoft Office, Customer Service, PowerPoint, Leadership, Team Building, Business Analysis, Management, Technical Support, Access, Program Management, Software Documentation, Employee Training
Education
California State University-Long Beach - College of Business Administration 1975 — 1979
Associates LEXS Stream University
Brookhaven College
Long Beach State University
B.S, Business Administration
MoreStream University
Online Technical Training
Local Systems Administrative
Richland College 2002
Southwest Community College
A.A, Business Communication
VCE September 2014 - Present
Xerox Business Services May 2011 - August 2014
ACS, a Xerox Company April 2010 - May 2011
ACS Affiliated Computer Service May 2008 - April 2010
ACS, Affiliated Computer Services May 2008 - April 2010
ACS Affiliated Computer Service February 2004 - May 2008
ACS, Affiliated Computer Services February 2004 - May 2008
Skills
ITIL, IT Operations, IT Service Management, Disaster Recovery, Incident Management, Data Center, Service Delivery, Sla, Change Management, IT Management, Vendor Management, WAN, IT Outsourcing, ISO 20000, Management, Visio, Cisco Technologies, Software Documentation, Network Administration, Integration, Routers, Troubleshooting, Information Technology, Business Process, Network Engineering, Business Process..., Hardware, Networking, Telecommunications, Call Centers, Security, Process Improvement, Business Continuity, SLA
Education
Walden University 2006 — 2009
MBA, Project Management
DeVry University 2001 — 2004
Bachelor of Science, Network Communications Management.
Xerox Business Services May 2005 - Present
Mellon HR Solutions January 2002 - May 2005
PricewaterhouseCoopers (formerly Coopers & Lybrand) October 1996 - December 2001
Coopers & Lybrand January 1988 - September 1996
Skills
Vendor Management, Outsourcing, Employee Benefits, Service Delivery, Process Improvement, BPO
Education
Union College 1982 — 1984
MBA, Health Systems Administration
Brandeis University 1978 — 1982
BA, Sociology, Economics
Reliance Globalcom Services April 2006 - Present
Autonomy 2005 - 2006
San Joaquin Delta College 2004 - 2005
Diversified Collection Services 2002 - 2003
Trans-Box Systems 2001 - 2002
Xerox Business Services 2000 - 2002
Exemplar Logic 1998 - 1999
Skills
Accounting, Accounts Receivable, Account Reconciliation, Process Improvement, Telecommunications, Financial Analysis, Account Management, Forecasting, Auditing, PowerPoint, Strategic Planning, Management, Cross-functional Team..., Vendor Management, Business Strategy, Leadership, Invoicing, Negotiation, Revenue Recognition, Customer Service, Software Documentation, Managed Services, Business Analysis, Team Building
Education
Chabot College
San Joaquin Delta College
Accounting
Vulcan Materials Company January 2002 - Present
Xerox Business Services October 1999 - January 2002
ProEquities June 1997 - June 1998
Skills
Software Documentation, Process Improvement, Accounts Payable, Accounting, Customer Service, Troubleshooting, Microsoft Office, Microsoft Excel, PeopleSoft, Help Desk Support, Application Support, Oracle Security, TSRM, Dale Carnegie Effective..., Inventory Management, Outlook, Microsoft Word, JWS-APEX, Conflict Management, Forecasting, PowerBuilder, BP Logix, CyberSource
Education
University of Alabama at Birmingham 2014 — 2016
Master of Engineering (M.Eng.), Information Engineering and Management
Samford University 2005 — 2007
Bachelor's degree, Environmental Science
Alabama State University 1992 — 1993
None, Laboratory Technology
Maxim Healthcare Services July 2013 - Present
BAYADA Home Health Care April 2013 - Present
Freedom Home Healthcare January 2012 - Present
Preferred Home Health Care & Nursing Services January 2012 - July 2013
Wesley Enhanced Living at Stapeley May 2012 - May 2012
CENTURY21 Alliance December 2010 - April 2012
Abington Hospital September 2010 - August 2011
Jones Lang LaSalle September 2006 - April 2010
Xerox Business Services 2000 - 2002
Skills
Real Estate, Microsoft Office, Rentals, Fundraising, Nursing, IV certified, Phlebotomy, IV, Healthcare, Management, Training, Hospitals, Vital Signs, Pediatrics, Medication..., PowerPoint, Wound Care, Microsoft Excel, Medical/Surgical, Nursing Care, Selling, Treatment, Community Outreach, Office Management, Event Planning, Cpr Certified, Home Care, Patient Advocacy, Critical Thinking, Elder Care, Negotiation, Medical Records, Customer Service, Sales, Strategic Planning, Microsoft Word
Education
Community College of Philadelphia 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences, General Studies and Humanities
Eastern Center for Arts and Technology 2010 — 2011
LPN, LPN
Delaware County Community College 1995 — 1996
B, Phlebotomy
Xerox Business Services April 2011 - Present
Xerox Business Services 2008 - March 2011
Fanfare Media Works November 2005 - November 2007
Fanfare Media Works January 2002 - November 2005
Education
California Polytechnic State University-San Luis Obispo 1997 — 2001
Bachelor's, Business Finance
Latham & Watkins August 1990 - Present
Xerox Business Services June 1997 - December 1999
Latham & Watkins August 1990 - May 1997
Ameriscribe January 1986 - July 1990
Chas. P. Young Management Services (Ameriscribe) 1988 - 1990
Education
California Polytechnic State University-San Luis Obispo 1973 — 1976
BA, Public Administration
Atkins April 2005 - Present
Texas Department of Transportation January 2003 - April 2005
Texas Water Development Board January 2002 - January 2003
Xerox Business Services June 1996 - August 2000
Skills
ArcGIS Server, ESRI, GIS, ArcGIS, Cartography, Trimble GPS, GPS Applications, Spatial Databases, Geomatics, ArcSDE, Spatial Analysis, ArcCatalog, Google Earth, Data Collection, Topographic Surveys, Database Design, Geography, GPS, ArcMap, Proposal Writing, Project Planning, Project Management
Education
The University of Texas at Austin 2000 — 2002
MA, Geography
California State University-Long Beach 1998 — 1999
BA, Geography
IBM Global Services February 2000 - Present
Cameron Staffing/Cotton States Insurance October 1999 - January 2000
AmSouth Bank June 1999 - September 1999
Xerox Business Services March 1999 - May 1999
Total System Services, Inc August 1995 - December 1998
Skills
MVS, ITIL, Global Sourcing, JES2, Incident Management, Netcool, Disaster Recovery, Data Center, Mainframe, AIX, IT Service Management, BMC Remedy, Service Delivery, IBM Mainframe, Active Directory, IT Operations, TSO, Unix, z/OS, Troubleshooting, Servers, Windows Server, VMware, SDSF, CICS, IBM AIX
Education
Columbus State University 1991 — 1994
Morris Brown College 1989 — 1991
Kendrick High School
Advanced Academic Diploma
PIP of Ft. Lauderdale July 2015 - Present
West Coast Graphics June 2014 - Present
Fidelity Printing January 2009 - May 2014
Precision Litho Service January 2007 - September 2009
Nebraska Printing Company March 2005 - September 2006
Xerographics January 2001 - March 2005
Oce Printing Sytems October 1998 - March 2000
Xerox Business Services September 1996 - September 1998
Archer Mgt Services 1995 - 1997
FastTax 1986 - 1994
Skills
Contract Negotiations, Project Managment, Staring Them Down, Strategic Planning, Marketing, Budgets, Team Building, Customer Service, Project Management, Exteme proofreading..., High-end proposal..., Persistent Cold caller, Master of PURLS and..., A Variable Data..., Program Management, Variable Data Printing, B2B, Product Marketing, Contract Negotiation, Digital Printing, Selling, Direct Mail, Sales Operations, Direct Marketing, Advertising
Education
Hofstra University 1976 — 1978
MBA, Accounting, Taxation
Boston University 1973 — 1976
BS, Accounting & Taxation
South Side Senior High School 1968 — 1971
New York State Regent's Diploma
Unisys January 2015 - Present
Xerox Business Services March 2006 - January 2015
GE Capital 2001 - 2005
Education
Baker University 1998 — 2000
MSM, Master of Science in Business Managment
University of Iowa - Henry B. Tippie College of Business 1989 — 1993
BBA, Finance
Xerox Business Services July 2015 - Present
Xerox January 2013 - July 2015
Xerox Corporation November 2010 - December 2012
Xerox December 2005 - October 2010
Xerox 1998 - 2005
Xerox 1995 - 1997
Griffiss Airforce Base Research Lab 1987 - 1995
Skills
Cross-functional Team..., Program Management, Software Project..., Process Improvement, Product Management, Integration, Requirements Analysis, Software Development, Team Leadership, Systems Engineering, Product Development, Product Lifecycle..., Project Management, Vendor Management, Product Launch, Six Sigma, Agile Methodologies, Strategy, Management, Business Process..., Project Portfolio..., Governance, Outsourcing
Education
Rochester Institute of Technology 2000 — 2002
Masters, Product Development
Binghamton University 1989 — 1990
Masters, Management
Rochester Institute of Technology 1984 — 1987
BS, Computer Science
McGregor Tech 2001 - Present
Spansion 2007 - 2008
AIS Consulting 1999 - 2001
Advanced Micro Devices 1998 - 1999
Xerox Business Services 1996 - 1998
Skills
SQL, SharePoint, Software Development, Data Analysis, Project Management, Process Improvement, Cross-functional Team..., Database Design, Databases, Architecture, Web Applications, HTML, Testing
Education
The University of Texas at Austin 1993 — 1994
Bachelor of Arts, History
The University of Texas at Austin 1990 — 1991
BA, History
Angelo State University 1987 — 1990
History, Military Science
Macy's East December 2007 - Present
Xerox January 1981 - January 1997
Xerox Business Services 1981 - 1997
Skills
Customer Service, Sales Management, Marketing, Sales, Account Management, Negotiation, New Business Development, Cold Calling
Education
Cornell University 1975 — 1979
BS, Environmental Technology
New York State Department of Labor January 2009 - Present
EMC Document Sciences November 2005 - March 2009
EMC 2005 - 2009
Oce North America June 2000 - November 2005
Xerox Business Services May 1998 - May 2000
OPServer April 1997 - May 1998
Xerox Corp January 1986 - April 1997
Skills
Requirements Analysis, Enterprise Content..., Software Project..., Integration, Java, Java Enterprise Edition, Databases, XML, Unix, Linux, Software Development, Oracle, Management, Server Architecture, Server Administration
Education
Colorado Technical University 2004 — 2006
BSSE, Software Engineering
Finchley Catholic High School 1961 — 1968
English, French, German, Economics
H2Promo June 2008 - Present
The Church of Jesus Christ of Latter-day Saints July 1987 - August 2009
ESKCO, Inc. August 2001 - June 2008
Advanced-Online May 1990 - October 2000
XEROX Business Services January 1985 - May 1990
Education
Brookhaven Community College 1986 — 1990
MBO, Business Management
Brookhaven Community College, Northlake College
Xerox Business Services September 2006 - November 2012
ACS May 1996 - September 2006
Skills
Learning Management, Blended Learning, Instructional Design, Captivate, Needs Analysis, Learning Management..., E-Learning, Instructor-led Training, ADDIE, Training Delivery, Performance Consulting, Performance Management, Organizational Learning, Training, Soft Skills
Education
Capella University 2002 — 2004
Master of Arts (MA), Instructional Design
REI June 2015 - Present
Xerox Business Services January 2010 - June 2015
Microsoft December 2002 - July 2009
Verizon/MCI Telecommunications Corp January 1987 - January 2002
Skills
Contract Management, ITIL, Project Management, Project Planning, Vendor Management, Customer Satisfaction, Management, Customer Service, Analysis, Wireless, Outsourcing, CRM, Microsoft Excel, Telecommunications, Call Centers, Budgets, SharePoint, Cross-functional Team..., Leadership, Business Analysis, Service Delivery, SDLC, Software Project..., Process Improvement
Education
California Coast University
Bachelor's Degree, Business Administration
AOTMP University 2010 — 2011
Certification, Telecommunications
Center Pieces January 2014 - Present
Specialist August 2003 - Present
Family Promise 2011 - 2013
AT&T May 2000 - May 2003
Xerox Business Services May 1989 - August 1999
Skills
Operations Management, Process Improvement, Team Building, Customer Service, Leadership Development
Education
Colorado Technical University 2009 — 2010
MBA, Operations Management
ITT 1997 — 1999
B.S., Telecommunications
2009-2010 Colorado Technical College Online
MBA, Operations Management
Downtown Cleveland Alliance September 2005 - Present
KeyBank October 2006 - July 2009
KeyBank September 2005 - October 2006
Downtown Cleveland Alliance December 2003 - August 2005
Xerox August 1999 - August 2001
Xerox April 1996 - July 1999
Xerox Business Services 1989 - 1992
Arhaus Furniture 1981 - 1989
Skills
Real Estate, Project Management, Strategic Planning, Financial Analysis, Negotiation, Public Speaking, Program Management, Process Improvement, Sales, Vendor Management, Banking, Change Management, Fundraising, Relationship Management, Portfolio Management, Non-profits
Education
Cleveland State University - Cleveland-Marshall College of Law 2003 — 2005
Masters Urban Planning Design & Development, Real Estate / Urban Affairs
Baldwin Wallace University 1991 — 1993
Master's Business Administration, Business
Cleveland State University 1983 — 1988
B.A., Communication, History
Xerox Business Services October 2012 - Present
Xerox Business Services (formerly ACS, a Xerox Company) July 2007 - September 2012
Safeway, Inc. December 2003 - July 2007
Judith A. Johnson, P.C., CPA September 1997 - November 2003
Skills
Revenue Recognition, Account Reconciliation, Accruals, Fixed Assets, Accounts Payable, Variance Analysis, Journal Entries, Accounts Receivable, General Ledger, Sarbanes-Oxley Act, Internal Controls, Cash Flow, Financial Accounting, Balance, GAAP, Cost Accounting, US GAAP, Financial Audits, Accounting, Payroll, Financial Reporting, Microsoft Excel, Invoicing, Auditing, Bank Reconciliation, Financial Statements, Sarbanes-Oxley, Hyperion Enterprise, Consolidation, Expenses, Cash Management, Financial Forecasting, Internal Audit, Cash, Management Accounting, External Audit, Six Sigma
Education
Arizona State University 1985 — 1991
Xerox Business Services April 2010 - Present
Hewlett-Packard April 2005 - April 2010
Towers Perrin August 1999 - March 2005
Skills
Financial Modeling, Mergers & Acquisitions, Requirements Gathering, Leadership, Services Marketing, Financial Analysis, Financial Accounting, SDLC, Vendor Management, Process Improvement, Business Analysis, Business Process..., Requirements Analysis, Project Management, Software Project..., Program Management, Data Analysis, Software Documentation, SQL, SharePoint, Integration, Business Process, Outsourcing, IT Strategy, Oracle
Education
The University of Chicago - Booth School of Business 2011 — 2014
MBA, Finance, Marketing, Strategic Management, Accounting, Dean's Honor roll for academic performance.
Wharton School of Business 2006 — 2007
CEBS, Health and Wellness, General
Drexel University 1998 — 2000
Master's degree, Management Information Systems, General, GPA - 3.63
Punjabi University 1993 — 1997
Bachelor of Engineering (BE), Electronics Engineering
Xerox Business Services June 2008 - Present
ACS XEROX Company June 2007 - June 2008
Touchstone Communications 2005 - 2007
Paravel Strategy Group 2001 - 2005
Innovative TeleSolutions 1999 - 2001
TeleQuest Teleservices 1986 - 1997
Skills
Call Center, Outsourcing, BPO, Operations Management, Performance Management, Customer Satisfaction, Vendor Management, Call Centers, Leadership, Management, Business Development, Process Improvement, Training, Service Delivery, Program Management, Business Process..., Business Analysis, CRM, Customer Experience, Analysis, Team Building, Customer Retention, Change Management, Team Management, Human Resources, Account Management, Recruiting, Project Management, Team Leadership
Education
The University of Texas at Austin - The Red McCombs School of Business 1993 — 1995
Master of Business Administration (M.B.A.)
Baylor University 1981 — 1985
BBA, Marketing & Broadcasting
We Are Visible September 2014 - Present
Amtrak September 2014 - Present
ADP October 2005 - June 2007
King County Journal Newspapers April 2005 - October 2006
Xerox Business Services October 2004 - May 2005
Zenith Administrators, Inc. April 2001 - May 2004
Kitty Hawk Air Cargo April 2001 - July 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PC, 10 Key, Forklift Operator, Knitting, Machine Knitting, Industrial Sewing, Sewing, Alterations, Crochet, Social Media, Medical Billing, Multi-line Phone, Customer Service, Retail, Baggage Handling Systems, Financial Services, Janitorial, Leadership, Nonprofits, Homelessness, Marketing, Public Speaking, Management, Community Organizing, Humanitarian
Education
Colorado Technical University-Online 2007 — 2009
AAS, Medical Insurance Specialist/Medical Biller, 3.0
Highline Community College 2000 — 2001
None, Business Accounting
Evergreen High School 1980 — 1984
Diploma, High School/Secondary Diplomas and Certificates
Diamond Parking Service January 2014 - Present
D.N.S. Solutions May 2013 - December 2013
Canon Business Solutions September 2003 - May 2013
Xerox Business Services September 1997 - September 2003
Skills
Managed Print Services, Account Management, Process Improvement, Strategic Planning, Key Account Management, Marketing Strategy, Project Management, Cross-functional Team..., Operations Management, Inventory Management, Business Strategy, Microsoft Office, Recruiting, Performance Management, Building Relationships, New Business Development, Sales, Management, Cold Calling, Customer Satisfaction, Solution Selling, Sales Process, Team Building, Document Imaging, Training, Analysis, Budgets, CRM, Direct Sales, Customer Service, Marketing, B2B, Market Research, Program Management, Microsoft Excel
Education
California State University-Northridge 2009 — 2011
Masters of Business and Administration, Marketing and Advertising
University of Phoenix 1999 — 2001
Bachelors of Science Business Adminstration, Business Administration
Maze Pets January 2010 - Present
Shoreline a ShoreMaster company January 2005 - January 2010
ShoreMaster January 2001 - September 2005
Aspen Business Group January 1998 - November 2000
Reedy Photoprocess January 1995 - December 1997
MCI Corporation November 1988 - November 1994
Xerox Business Services July 1984 - October 1988
Xerox Business Services August 1982 - June 1984
Education
Bemidji State University 1979 — 1983
Bemidji Sate University
Bachelor's, Business and Managerial Economics
Sutherland Healthcare Solutions February 2014 - Present
Xerox Business Services April 2011 - January 2014
ACS Healthcare Solutions January 2005 - March 2011
Superior Consultant Company May 1998 - January 2005
Skills
Healthcare Information..., Contract Management, Outsourcing, Healthcare Consulting, Salesforce.com, EHR, Proposal Writing, Software Implementation, Process Improvement, Vendor Management, Healthcare, IT Outsourcing, Team Leadership, Change Management, Leadership, Business Process..., Consulting, Program Management, Business Analysis, Management Consulting, Software Documentation, Integration, Business Development, Project Management, Cross-functional Team..., Business Intelligence
Education
Central Michigan University 1989 — 1994
BSBA, Marketing, Management, Advertising
Xerox Business Services July 2006 - Present
Xerox Business Services May 1998 - July 2006
Xerox Business Services May 1995 - May 1998
Skills
Software Development..., Project Management, Cost Saving Initiatives, Change Management, Strategic Planning, Manage Client..., Customer Service, Microsoft Office, Call Center, Operations Management, Leadership, Program Management, Process Improvement, Project Planning, Call Centers, SDLC, Business Analysis, Training, User Acceptance Testing, Vendor Management, Systems Analysis, Business Process..., Business Operations..., Project Analysis, PMP, Outsourcing, PMO, Requirements Analysis, Software Project...
Education
Cazenovia College 1989 — 1991
Associate of Arts and Sciences (AAS), Accounting, 3.5
Xerox Business Services January 2014 - Present
South County Church September 2009 - Present
Xerox Business Services July 2005 - January 2014
The Walt Disney Company November 1998 - July 2005
The Walt Disney Company March 1993 - August 1995
Burlington Air Express August 1990 - March 1993
McDonnell Douglas Corporation August 1989 - July 1990
Skills
Data Network, Network Engineering, Network Design, Cisco Technologies, Network Administration, Visio, IP, Disaster Recovery, Routers, Troubleshooting, Networking, Servers, System Administration, Active Directory, Security, VPN, Switches, Network Security, Network Architecture, VoIP, Data Center, Vendor Management, Leadership, IT Management, ITIL, Management
Education
Columbia International University 1995 — 1998
M. Div., Theology/Theological Studies
DeVry Institute of Technology 1986 — 1989
B.S., Computer Information Systems
Xerox Business Services February 2013 - Present
ADP July 2012 - December 2012
The Great Atlantic & Pacific Tea Company (A&P) 2011 - 2012
Toys R Us 2008 - 2010
Liz Claiborne 2006 - 2007
Citigroup 1999 - 2005
Colgate Palmolive 1995 - 1999
Skills
Employee Relations, Customer Service, Talent Management, HRIS, Labor Relations, Recruiting, Talent Acquisition, Onboarding, Human Resources, Succession Planning, Team Building, Management, Applicant Tracking..., Employee Engagement, Performance Management, Training, Workforce Planning, Leadership, College Recruiting, Deferred Compensation, Hiring, Personnel Management, New Hire Orientations, Leadership Development, Interviews, Contract Recruitment, Compensation & Benefit, HR Policies, Employee Training, Coaching, Resume Writing, Organizational..., Policy, Sourcing, Benefits Negotiation, Executive Search, Employee Benefits, Benefits Administration, PeopleSoft, Screening, Employer Branding, Job Descriptions, FMLA, Career Counseling, Performance Appraisal, HR Consulting, Technical Recruiting, Payroll, Strategic HR
Education
DeVry University
Bachelor of Science, Technical Management
Keller Graduate School of Management
Master of Science, Human Resource Management
other
PHR, Human Resources Management/Personnel Administration, General
Jester King Craft Brewing October 2013 - Present
Marc's Arts 1995 - Present
Marc's Arts 2000 - Present
Barnes & Noble 2002 - 2013
Zachary Scott Theatre 2004 - 2004
Hot Rod Harps 2001 - 2003
Questlink Technologies Inc 2000 - 2001
Xerox Business Services 1996 - 2000
Chateau St. Jean Winery 1992 - 1995
Skills
Creativity, Music Theory, Music Analysis, Musicians, Analytical Skills, Folk Art, Visual Arts, Creative Visualization, Retail Sales, Telephone Skills, Composition, Musical Theatre, Merchandising, Art, Store Management, Music, Stage, Recording, Band, Guitar, Painting, Editing, Jazz, Music Industry, Theatre
Education
Berklee College of Music 1993 — 1995
Bachelor of Music, Commercial Arranging, Magna Cum Laude
Sonoma State University 1990 — 1992
General Education Classes
Xerox Business Services July 2010 - Present
ACS Inc. April 2006 - Present
Education
American InterContinental University 2004 — 2006
Busuniess Administration, Accounting
RE/MAX Unique Realty February 2012 - Present
RE/MAX Unique Realty February 2011 - Present
Miami Beach Community Development Corporation July 2010 - February 2012
Ocwen Financial Corporation August 2009 - July 2010
Universal Trust Lenders December 2002 - November 2005
Xerox Business Services April 1999 - December 2002
Kislak Mortgage Servicing Corporation February 1982 - May 1995
Skills
Selling, Mortgage Lending, Sellers, Short Sales, Foreclosures, Single Family Homes, First Time Home Buyers, Investors, Buyer Representation, Relocation, REO, Real Estate Transactions, Listings, Sales, Condos, Real Estate, Referrals, Investment Properties
Education
Broward Community College 1999 — 2005
Private Tutor Service November 2010 - Present
Xerox Business Services September 2013 - November 2013
Verizon Communications July 1999 - January 2010
Crescent Communications June 1996 - July 1999
Coastal Communications October 1992 - July 1996
Skills
Telecommunications, Call Center, Business Analysis, Vendor Management, Troubleshooting, Salesforce.com, SDLC, Customer Service, Account Management, Requirements Analysis, Direct Sales
Education
Burlington County College 2010 — 2011
Nurshing/Health Services, 3.7
Villanova University
Masters Certificate in Government Contract Management, Purchasing, Procurement/Acquisitions and Contracts Management, 3.89
American InterContinental University
MBAMasters, Business Administration; Organizational Psychology and Development, 3.75
Empire State College 1999 — 2006
BSBachelor of Science, Business Management and Economics, 3.7
Xerox Business Services October 2012 - Present
nSpire Health, Longmont October 2008 - October 2012
UCHSC January 1996 - August 2008
Skills
SAS, Data Management, SAS programming, Data Analysis, SQL, COGNOS, HEDIS Reporting
Education
Colorado State University 1990 — 1992
Master of Science (MS), Statistics
Xerox Business Services June 2005 - Present
Primax Recoveries September 2001 - June 2005
Skills
Subrogation, Negotiation, Insurance, Sales, Team Leadership, HIPAA, Analysis, Training, Claim
Education
University of Missouri - St. Louis 1997 — 2001
Bachelor's degree, General Studies
College of Lake County 1995 — 1997
Atos July 2015 - Present
Xerox Business Services April 2012 - June 2015
Affiliated Computer Services March 2005 - April 2012
Hudson November 2004 - March 2005
TMP Worldwide May 2001 - November 2004
Xpedior June 1998 - May 2001
Skills
Virtualization, VMware, VMware ESX, VCP5, Windows Server, VMware Infrastructure, vBlock, vSphere, VCP 4, VCP3, Scripting, Networking, Microsoft SQL Server, MCSE, MCSD, MCDBA, TCP/IP, WSUS, SCCM, Data Center
Education
Anderson University 1993 — 1997
Bachelor of Arts (BA), Computer Science
xerox business services 2005 - 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Food & Beverage, 10 Key, Student Loans, Typing, Windows, Yoga, Youth Work, YouTube, Default, Loan Documents, Student Financial Aid, Government Contracting, Federal Government, Government Programs, Cashiering, Cash Management, Cash Handling Experience, Cash Register, Call Centers, Cold Calling, Getting the Best Out Of..., Collections, Computer Hardware, Computers, Data Processing, Data Entry, Phone Etiquette, Email, Fax, Customer Experience..., Government Loans, Privacy Policies, Schedule Control, People Skills, Social Skills, Clerical Work, Receptionist Duties
Education
Bakersfield College 2003 — 2017
business administration, Business Administration and Management, General
centennial high school 1999 — 2002
deploma, General high school curriculum
Novitex Enterprise Solutions January 2014 - Present
Pitney Bowes Management Services February 2006 - January 2014
Document Technologies Inc June 2000 - January 2006
Xerox Business Services March 1988 - June 2000
Record Copy Service February 1983 - March 1988
Skills
I am very self..., Customer Service, Writing, Account Management
Education
Columbia College Chicago 1978 — 1980
TV/Radio Directing and Producing, Freshman
Richards Vocational High School 1974 — 1978
Diploma, Accounting/English
First Health/Coventry Health Care/Aetna/Xerox Business Services December 2002 - Present
Xerox Business Services April 2014 - Present
Coventry Health Care, an Aetna Company December 2013 - March 2014
Coventry Health Care, an Aetna Company April 2006 - December 2013
First Health December 2002 - March 2006
Innovative Systems, Inc. January 1998 - January 2002
Innovative Systems, Inc. January 1993 - January 1998
Dr. B. C. Roy Engineering College January 1990 - January 1992
Skills
Windows, Troubleshooting, Outlook, Customer Service, Citrix, Microsoft Office, HP Service Center, BMC Remedy Ticketing..., Computer Hardware..., Computer Hardware..., Software Troubleshooting, RTS
Education
Pittsburgh Technical Institute
Microsoft Network Professional Program
Community College of Allegheny County 2000 — 2001
Networking Certificate Program
Triangle Tech
Associate Degree, Specialized TechnologyArchitectural Drafting; Computer-Aided Drafting & Design
Xerox Business Services November 2011 - Present
Education
Ashford University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, 3.85
Franklin University 2007 — 2009
Bachelor of Applied Science (BASc), Accounting, 4.0
City of Mesa June 2015 - Present
Xerox Business Services 2006 - Present
Arellano University 2003 - 2005
Department of Energy 1994 - 2002
Skills
Information Technology, Process Improvement, Microsoft Office, Data Analysis, SQL, Analysis, Microsoft SQL Server, Project Management, Business Analysis
Education
Faculty of Geo-Information Science and Earth Observation (ITC) of the University of Twente 1999 — 1999
Professional Masters in Geoinformatics, Spatial Information Systems
University of the Philippines
B.S. Geodetic Engineering
XeroX Business Services 2014 - 2015
SunTrust Banks, Inc. April 2007 - November 2013
FedEx Freight, Inc. December 2005 - July 2011
Skills
Customer Service, Microsoft Office, Troubleshooting, Call Centers, Microsoft Excel, PowerPoint, Microsoft Word, Teamwork, Customer Satisfaction, Time Management, Organizational..., Retail Sales, Cash Management, Document Management, Interpersonal...
Education
Georgia State University 1993 — 1997
BD (Science), Psychology
Dekalb Technical College 1991 — 1993
AA (Arts), Psychology
Stone Mountain Christian School 1978 — 1991
HSD (High School Diploma), Elementary\High School Education, K-12