Citibank Universal Card Services
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Citibank Universal Card Services Employees
Convergys June 2013 - August 2013
Bank of America/Merrill Lynch May 2012 - May 2013
Citibank (Banamex USA) October 2006 - March 2012
Citibank April 2005 - October 2006
Bellsouth Telecommunications December 2002 - March 2005
Sprint PCS December 2000 - December 2001
Citibank April 1995 - December 2000
Citibank Universal Card Services April 1995 - December 2000
T American Transtech July 1992 - April 1995
Skills
MS Office Suite, TCS 5.0, RTA, IEX, Centrevu Supervisor, CMS, Workstation, TSYS, DES, CERS, FM, HTML, General knowledge of...
Education
UNIVERSITY OF NORTH FLORIDA - MHRM 1991 — 1996
Human Resource Management
University of North Florida 1986 — 1991
Bachelors, History/Psychology
Fidelity Investments February 2012 - Present
CA Technologies July 2011 - February 2012
CA Technologies. January 2009 - June 2011
Fidelity Investments June 2007 - January 2009
Ceremon Corp July 2002 - June 2007
Spectrum Technologies September 1999 - June 2002
Citibank Universal Card Services September 1995 - September 1999
Skills
Enterprise solution..., Mobile and Web..., Business Process..., Project management, Product development, Integration, Product Development, Enterprise Software, Project Management, Team Leadership, Telecommunications, Software Development, Mobile Devices, Product Management, SaaS, SDLC, Program Management, Scrum, Agile Methodologies, Enterprise Architecture, Management, Leadership, IT Strategy, SQL, XML, Web Application Design, Oracle, Change Management, Java
Education
Nova Southeastern University, FL 1995 — 1997
MBA
New Mexico Institute of Mining and Technology 1990 — 1992
MS
Purple Communications, Inc August 1999 - Present
Citibank Universal Card Services May 1994 - July 1999
AT&T Global Information Solutions June 1992 - April 1994
Skills
C++, Java, Unix, C, MySQL, TCP/IP, Microsoft SQL Server, Software Development, Troubleshooting, Mobile Devices, Software Engineering, Programming, Mobile Applications, SQL, PHP, Linux, XML, Subversion, Agile Methodologies, SDLC, Apache, Windows, VoIP, Perl, Databases, Integration
Education
Rochester Institute of Technology 1985 — 1992
BS, Computer Science
Citi July 2013 - Present
Citigroup December 2008 - July 2013
Sage Software March 2007 - December 2008
Sage Software April 2005 - March 2007
Dept. of Management Services/Division of Retirement May 2004 - April 2005
Florida Parole Commission September 2001 - May 2004
Global Crossing May 2001 - August 2001
Citibank Universal Card Services May 2000 - August 2000
Citibank Universal Card Services May 1999 - August 1999
Skills
Human Resources, HRIS, Recruiting, Employee Benefits, Organizational..., Benefits Administration, Training, Personnel Management, Employee Training, Program Management, Cross-functional Team..., Analysis, Management, Software Documentation, Policy, Interviews, System Administration, Employment Law, SQL, Microsoft Office, SharePoint, HTML, Research, Compensation Strategies, Executive Reporting, Business Analytics, Business Analysis, Business Intelligence, Headcount Reporting, Call Centers, Vendor Management, Process Improvement, Hiring, Performance Management, PeopleSoft, Staff Development, Leadership, Employee Relations, Change Management, SDLC, Business Process..., Onboarding, Access, Time Management, Team Building, Visio
Education
Florida A&M University 1998 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Florida Agricultural and Mechanical University 1998 — 2004
BS, Business Administration, Business Administration
American Express August 2015 - Present
American Express November 2013 - Present
American Express January 2011 - November 2013
Target Corporation January 2002 - January 2003
Citibank Universal Card Services February 1995 - August 1998
American Express March 1992 - February 1995
Skills
Customer Service, Analysis, Microsoft Office, PowerPoint, Microsoft Word, Quality Assurance, Training, Outlook, Microsoft Excel, Recruiting, Administration, Data Entry, Telephone Skills, Spreadsheets, Time Management, Interviews, Administrative..., Online Research, Analytics, Word, Excel, Newsletters, Scheduling, Visio, Supervisory Skills, Hiring, Customer Relations, Teamwork, Problem Solving, Administrative Support, Interviewing, Internet Research, Writing, Windows, Creative Problem Solving, Product Management
Education
University of South Florida
Bachelor of Arts, Mass Communications (Public Relations & Broadcast News)
Berkshire Hathaway HomeServices Florida Network Realty November 2005 - Present
Comcast May 2008 - December 2013
Computer Management Consultants (CMC) April 2005 - March 2006
Enterprise Integration (EI) July 2000 - April 2005
AT&T Universal Card Services January 1990 - July 2000
Citibank Universal Card Services January 1990 - July 2000
Citibank Universal Card Services January 1990 - July 2000
Beverly J. Hecht March 1996 - May 1999
Universal Card University's September 1994 - March 1996
AT&T Universal Card Services January 1990 - September 1994
Skills
Real Estate, Telecommunications, Contract Negotiation, New Business Development, Selling, Investment Properties, Short Sales, Sellers, Relocation, REO, Buyer Representation, Single Family Homes, Negotiation, Foreclosures, First Time Home Buyers, Listings, New Home Sales, Buying, Luxury, First Time Buyers, Realty, Investors, Condos, Resale, Residential, Construction, Relocations, Home, Customer Service, Waterfront, Referrals, Rentals, Purchase, Customer Relations, Seniors, Townhomes, Investments, FHA, Strategic Planning, Marketing Strategy, Microsoft Office, ABR, Real Estate Investment, Problem Solving, Social Media, Advertising, Public Relations, Residential Homes, Management, Marketing
Education
Florida Real Estate Institute 2005 — 2005
Real Estate Sales Associate, Real Estate
Southern Illinois University, Carbondale 1996 — 1997
Bachelor of Science, Workforce Education & Development
University of North Florida 1992 — 1996
Florida State College at Jacksonville 1985 — 1989
Associate of Arts, General Education
Florida Technical College 1984 — 1985
Computer Programming, Information Technology
Fletcher High School 1978 — 1981
High School Diploma, General Studies
University of Oklahoma August 2012 - Present
Oklahoma State Department of Education January 2009 - August 2012
Norman Public Schools August 2006 - December 2008
Plano ISD August 2004 - July 2006
Federal Home Loan Bank of Dallas May 1999 - June 2004
Citibank Universal Card Services 1998 - 1999
Skills
Teaching, Curriculum Design, Tutoring, Curriculum Development, Classroom, Educational Technology, Literacy, Staff Development, Special Education, Secondary Transition, IEP Compliance, SAS, Customer Service, Analytics, Predictive Modeling, Higher Education, Data Analysis, Alternate Assessment, Elementary Education, Instructional Design, Educational Leadership, Grant Writing, Public Speaking, Research, Microsoft Office
Education
University of Oklahoma 2012 — 2015
Doctor of Philosophy (Ph.D.), Special Education
University of North Texas 2004 — 2005
Master of Education (M.Ed.), Special Education
Oklahoma State University 1996 — 1998
Master of Science (M.S.), Statistics
University of Central Oklahoma 1993 — 1995
Bachelor of Science (B.S.), Mathematics
State Farm Insurance April 2002 - Present
Salomon Smith Barney August 1999 - April 2002
Citibank Universal Card Services November 1992 - June 1999
Skills
Life Insurance, Health Insurance, Disability Insurance, Term Life Insurance, Fixed Annuities, Long-term Care, Whole Life, Liability, Mutual Funds, Qualified Retirement...
Education
Jacksonville University 1995 — 1998
Master of Business Administration (M.B.A.), Marketing/Management
Florida State University - College of Business 1990 — 1992
Bachelor of Science (B.S.), Marketing
Fiserv, Inc. July 2011 - Present
Kehe Food Distributors March 1999 - July 2011
KeHE Distributors/Tree of Life, Inc March 1999 - July 2011
Tree of LIfe 1999 - 2011
Citibank Universal Card Services April 1990 - February 1999
Skills
Grocery, Sales, Team Building, Marketing Communications, Forecasting, Customer Service, Distributors, Outlook, Account Management, Retail, Merchandising, Inventory Management
Education
Flagler College
Bachelor of Arts, Business Administration
PHH Mortgage May 2012 - Present
JPMorgan Chase November 2011 - May 2012
PHH Mortgage October 2002 - November 2011
Citibank Universal Card Services January 1995 - October 2002
Skills
Process Improvement, Team Building, Vendor Management, Customer Service, Underwriting, Coaching, Banking, Performance Management, Mortgage Lending, Mortgage, Credit, Excel, PowerPoint, Microsoft Office, Word, Technical Writing, Problem Solving, Compliance, Risk Analysis, Change Management, Instructional Design, Mentoring, Team Leadership, Call Center, Teaching, Articulate Engage, Captivate, Business Analysis, Call Centers, Insurance, Microsoft Excel, Microsoft Word
Education
University of North Florida 1993 — 2010
Bachelors, Business
Office Team July 2012 - March 2013
Future Employer April 2011 - August 2012
The Network April 2003 - April 2011
Georgia Department of Labor December 2002 - March 2003
Citi government and corporate cards February 2001 - August 2001
Citiank Universal Card Services October 2000 - February 2001
Citibank Universal Card Services July 1999 - May 2000
Trinity Baptist College 1997 - 1998
Skills
Typing (55+ wpm), 10 key (10,000+ kph), Microsoft Office
Education
Trinity Baptist College 1997 — 2000
none, Education
Bob Jones University 1990 — 1993
earned 100+ hours, Business/Education
BJ's Wholesale Club 2005 - 2013
Own Real Estate Rental Business February 2005 - October 2005
Keith Pierson Toyota January 2003 - February 2005
AT&T February 2001 - December 2002
Citibank Universal Card Services May 1987 - January 2001
AT&T American Transtech February 1984 - May 1987
Sissine's Office Systems September 1983 - February 1984
Frank Griffin Chrysler Jeep October 1982 - September 1983
Education
State University of New York at Albany 1970 — 1970
Graduate of Certification (Completion 456 hours of Instruction), Computer Operations and Electronic Data Processing