AT&T Universal Card Services
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AT&T Universal Card Services Employees
Arkansas Air National Guard June 2010 - Present
First Baptist Church of Cabot May 2008 - October 2014
John Brown University April 2007 - May 2012
Toltec Baptist Church October 2003 - April 2008
Mid Cities Bible Church March 1999 - September 2003
Interstate Batteries of America January 1997 - January 1998
AT&T Universal Card Services January 1994 - January 1997
United States Air Force January 1984 - January 1994
Skills
Leadership, Public Speaking, Training, Teaching, Leadership Development, Project Management, Chaplaincy, Pastoral Counseling, Management, Program Management, Customer Service, Community Outreach, Event Planning, Strategic Planning, Team Building
Education
Midwestern Baptist Theological Seminary 2005 — 2008
D.Ed.Min., Christian Education
Dallas Theological Seminary 1997 — 1999
M.A.C.E., Christian Education
Amberton University 2001 — 2003
Counseling Psychology
Liberty University 1991 — 1994
Bachelor of Science (B.S.), Business
FirstService Residential Arizona December 2014 - Present
Perceptis April 2014 - November 2014
AAA - Club Partners April 2012 - January 2014
AAR Corp April 2011 - April 2012
Protocol Global Solutions May 2009 - April 2011
Convergys - HRBPO Division April 1996 - November 2008
Convergys 1996 - 2008
AT&T American Transtech 1996 - 2008
AT&T Universal Card Services 1990 - 1996
AT&T Universal Card Services 1990 - 1996
Skills
SPHR, SHRM, Employee Relations, Performance Management, Recruiting, Employee Benefits, Human Resources, Training, Process Improvement, New Hire Orientations, Leadership, Onboarding, Employee Training, Workforce Planning, Coaching, Talent Acquisition, Talent Management, Succession Planning, Employee Engagement, Sales, Vendor Management, Strategic Planning, Operations Management, Call Centers, Strategy, Management, Payroll, Leadership Development
Education
University of Maryland College Park
BS, Business Administration
Spring Mobile Communications April 2015 - Present
First Option Mortgage March 2014 - March 2015
WJ Bradley Mortgage Capital April 2013 - February 2014
North Salt Lake City December 2001 - October 2011
AT&T Universal Card Services December 1997 - May 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, Residential Mortgages, Loans, Budgets, Banking, Mortgage Lending, Sales
Education
Salt Lake Community College 1999 — 2013
Associate's degree, Business Administration and Management, General
Woods Cross High School 1994 — 1997
High School Diploma
Sears Holdings Corporation June 2010 - Present
Citigroup April 2002 - February 2009
CITIGROUP / formerly AT&T Universal Card Services (UCS) January 1999 - April 2002
Citibank / AT&T Universal Card Services November 1994 - January 1999
AT&T Universal Card Services May 1994 - November 1994
AT&T Universal Card Services October 1990 - May 1994
White Discount Securities - A division of Thomas F. White & Co., Inc. 1993 - 1994
City of Jacksonville 1987 - 1987
Skills
Process Improvement, Systems Analysis, Strategic Planning, Data Center, Integration, Software Documentation, SDLC, Business Analysis, Access, Troubleshooting, Project Management, Data Conversion, Customer Service, Change Management, Requirements Analysis, Disaster Recovery, Vendor Management, System Administration, Analysis, Management, Unix, Databases, Testing, Servers, Networking, Software Development, Windows Server, Visio, Training, SharePoint, User Acceptance Testing, Business Requirements, IT Strategy, IT Management, Enterprise Architecture, Mainframe, Security, Requirements Gathering, ITIL, SQL, Business Intelligence, PMP
Education
Jacksonville University 1994 — 1997
Bachelor of Science, Economics
Robert E. Lee High School 1983 — 1986
University of Florida
Undergraduate - Economics
University of North Florida
Undergraduate - Economics
ExamWorks Inc. August 2013 - April 2015
Jackson Hewitt Tax Service Inc. January 2013 - April 2013
MAXIMUS May 2011 - July 2012
Reed Group LTD July 2009 - May 2011
Walmart July 2007 - July 2010
Aflac NY September 2002 - November 2008
Aflac August 1997 - August 2002
Aflac August 1997 - July 2000
AT&T Universal Card Services August 1995 - June 1998
The Foster Grant Group September 1993 - October 1995
Skills
Data Entry, Program Management, PowerPoint, Analysis, Payroll, Quality Assurance, Human Resources, Customer Service, Time Management, Interviews, Budgets, Call Centers, Insurance, Sales, Training, Microsoft Excel, Microsoft Office
Education
Ashford University 2013 — 2014
Bachelor's Degree, Human Resources Management and Services, A
Chattahoochee Valley Community College 2000 — 2002
A.S., Business Management, B
Central Texas College 1987 — 1989
A.A.S, Office Administration, B
Acxiom Corporation June 2002 - Present
Acxiom Corporation April 2000 - June 2002
Acxiom Corporation October 1996 - April 2000
AT&T Universal Card Services July 1992 - August 1996
Winn Dixie Grocery June 1986 - July 1992
Skills
Legal Research, Analysis, Public Relations, Negotiation, IT contract negotiation, Legal Assistance, Microsoft Office, Administrative...
Education
Valdosta State University 1990 — 1992
Bachelor of Fine Arts (BFA), Speech Communication
Andrew College 1988 — 1990
Associate's degree, Social Work
Visa 2013 - Present
Visa 2010 - 2013
Visa 2000 - 2009
Visa 1999 - 2000
AT&T Universal Card Services 1997 - 1998
AT&T Universal Card Services 1995 - 1997
AT&T Universal Card Services 1990 - 1995
AT&T 1987 - 1990
AT&T 1984 - 1987
Skills
Program Management, CRM, Process Improvement, Governance, Stakeholder Management, Project Delivery, Business Transformation, SDLC, Management, Strategy, Business Process..., Project Management, Change Management, Requirements Analysis
Education
Jacksonville University 2013 — 2016
Bachelor's degree, Business Administration, Management and Operations
Asurion 2013 - Present
Allianz Global Assistance 2009 - 2012
GE Financial Assurance / Genworth Financial 2000 - 2008
Alltel Information Services 1996 - 1999
AT&T Universal Card Services 1990 - 1996
American Express 1988 - 1990
Skills
Strategic Planning, New Product Development, Product Management, Product & Portfolio..., Channel Management, B2B Marketing, B2C Marketing, B2B2C Marketing, Marketing Communications, Brand Management, Advertising, Media Relations, Market Research, Competitive Intelligence, Thought Leadership, Strategic Communications, Data Analysis, Event Management, Strategic Thinking, Team Management, Forecasting, Product Launch, Contract Negotiation, Business Intelligence, Mobile Marketing, Management, Strategic Financial..., Web Analytics, Vendor Management, Operations Management, Marketing, Product Development, Strategy, Direct Marketing, Cross-functional Team..., Business Strategy, Coaching, Marketing Strategy, Business Planning, Project Management, Competitive Analysis, Leadership, Strategic Partnerships, Start-ups, Marketing Management, Entrepreneurship, New Business Development, P&L Management, Segmentation, Business Development
Education
University of Pennsylvania - The Wharton School
MBA, Marketing
University of Virginia
Bachelor of Arts, Urban Planning
University of Virginia Darden School of Business
Executive Education, Market Strategy
United States Tennis Association (Florida Section) and Allstate Benefits October 2014 - Present
ING July 1997 - September 2014
Ideon Marketing Group March 1995 - July 1997
AT&T Universal Card Services July 1988 - March 1995
Skills
Business Analysis, Process Improvement, SDLC, Marketing, Visio, Vendor Management, Customer Service, Public Speaking, Strategic Planning, Direct Mail, Requirements Analysis, Business Requirements, Team Leadership, Integration, Project Management,..., Requirements Gathering, Disaster Recovery, Information Technology, Software Quality..., Quality Assurance, Defined Benefit, Defined Contribution, Release Management, Test Planning, System Testing, Regression Testing, User Acceptance Testing, Access Control, Banking, Financial Services, Credit Cards, Teamwork, Management, Testing, Leadership
Education
Nova Southeastern University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Wells Fargo Bank November 1997 - Present
AT&T Universal Card Services September 1989 - November 1997
AT&T September 1987 - September 1989
Skills
Rewards Strategy, Strategic Planning, Marketing Strategy, Third Party Vendor..., Team Leadership, Credit Cards, Relationship Management, Annual Planning, Budget Planning, Product Marketing, Portfolio Management, Direct Marketing, Product Management, Marketing Management, Customer Experience, Web Site Interaction, Customer Research, Database Marketing, Financial Services, Segmentation, Integrated Marketing, Analytics
Education
The University of Charleston 1986 — 1988
Master of Business Administration (M.B.A.)
Southern Illinois University, Carbondale 1982 — 1985
Bachelor's degree, Finance, General
Southern Illinois University, Carbondale 1982 — 1985
Bachelor's degree, Business Administration and Management, General
eBay October 2012 - Present
Barb Peterson Consulting, LLC 2011 - 2012
Wells Fargo 2009 - 2011
Wells Fargo 2007 - 2009
Wachovia, A Wells Fargo Company 2005 - 2007
Wachovia, A Wells Fargo Company 1995 - 2005
AT&T Universal Card Services 1990 - 1995
Skills
Bank Mergers, Acquisition Integration, Business Unit..., Program Management, Customer Service, Operations Management, Change Management, Culture Change, Financial Services, Communication, Negotiation, Call Center, Team Leadership, Strategic Planning, Project Planning, Customer Experience, Performance Management, Operational Efficiency, Divestitures, Leadership Development
Education
Montreat College
Pinnacle Insurance & Financial Services, LLC. November 2011 - Present
Prudential Financial 2007 - 2011
Family Foundations (formerly Family Counseling Services) 2005 - 2006
Nelnet 2002 - 2003
Citibank Universal Card Services Corporation (Formerly AT&T Universal Card Services) 1997 - 2001
AT&T Universal Card Services 1996 - 1997
AT&T Universal Card Services 1995 - 1996
AT&T Universal Card Services 1994 - 1995
AT&T Universal Card Services 1993 - 1994
AT&T Universal Card Services 1990 - 1993
Skills
Marketing, Strategic Planning, Business Development, Marketing Strategy, Project Management, Product Marketing, Vendor Management, Third Party Vendor..., Diversity Champion, Sales Management, Diversity & Inclusion, Diversity Marketing, US Hispanic Market, Contract Negotiation, Marketing Communications, Public Speaking, Non-profit..., Cross-functional Team..., Teamwork, Collaborative Problem..., Integrated Marketing, Program Management, Leadership, Budgets, Insurance, Marketing Management, Employee Benefits, Sales, Strategic Partnerships, Recruiting, Management, Financial Services, Strategy, Product Development
Education
Emory University - Goizueta Business School
Executive Development Program, Marketing/Marketing Management, General
New York University - Leonard N. Stern School of Business
MBA, Finance
Rutgers, The State University of New Jersey-New Brunswick
Executive Development Program
Wesleyan University
BA, Government
Convergys 2011 - 2013
Comcast May 2009 - June 2011
Comcast May 2006 - May 2009
Comcast Cable 2000 - 2006
AT&T Universal Card Services 1995 - 1999
AT&T American Transtech 1991 - 1995
Skills
Workforce Management, Vendor Management, Process Improvement, Contact Center..., Income Statement, Microsoft Office, TQM, A+, HTML, Call Center, Customer Experience, Call Center Development, Training, Leadership, Telecommunications, Customer Retention, P&L, Customer Satisfaction, Call Centers, Avaya, Management, Team Building, Strategy, Forecasting, Team Leadership, P&L Management, Employee Engagement, Customer Service, Coaching, Cross-functional Team..., BPO, Troubleshooting, Project Management, Outsourcing, Sales, Budgets, Contact Centers, Operations Management, Strategic Planning, Performance Management, Contract Negotiation, CRM, Executive Management, Business Process..., IVR, Service Delivery, Team Management, Marketing, Inbound Marketing, Sales Process
Education
Jacksonville University 2004 — 2007
BA, Business Administration
Florida State College at Jacksonville 1999 — 2002
AA, Marketing
Raytheon November 2008 - January 2013
Eli Lilly and Company 2007 - 2008
Innovative Logistics Techniques (Innolog) @ Wright Patterson AFB, OH 2003 - 2006
CEI Engineering Associates, Inc. 1998 - 2001
AT&T Universal Card Services 1992 - 1996
Resort Condominiums International (RCI) 1985 - 1987
Skills
Budgets, Customer Service, Management, PowerPoint, Microsoft Office, Event Management, Time Management, Training, Creative Writing, Data Analysis, Policy, Outlook, Microsoft Word, Creative presentations, Lotus Notes, Defense Travel System..., Deltek's CRM/Visio, SAP, PeopleSoft, Access, Travel/Tourism Planner, Civil Engineering, R6-Sigma, Microsoft Excel, Process Improvement, Team Building, Public Speaking
Education
Florida Southern College
Indiana Business College
Klein ISD February 2013 - Present
Vandrio Software Systems June 2012 - September 2012
Klein ISD August 2011 - June 2012
ERA Stirling Properties August 2001 - July 2004
Scoggin & Tripp Real Estate January 1999 - August 2001
Volunteers of America February 1994 - August 1996
AT&T Universal Card Services March 1990 - January 1994
Skills
Public Speaking, Teaching, Training, Classroom, Curriculum Design, Curriculum Development, Classroom Management, Sales, ESL, Team Building, Differentiated..., Secondary Education, Technology Integration, Acting, Tutoring, Microsoft Office, Lesson Planning, Instructional Technology, Instructional Design, K-12, Literacy
Education
University of North Texas 1985 — 2009
BAAS, Applied Technology and Performance Improvement
Weatherford College 1982 — 1985
Associate of Arts (A.A.), Theater
Suddath Government Services 2007 - Present
Oracal USA 2005 - 2007
DataRoad 1999 - 2004
AT&T Universal Card Services 1993 - 1995
Deloitte & Touche 1974 - 1978
Education
Fordham University
BS, Accounting
Rutgers University
MBA
Target January 2013 - Present
Target April 2011 - December 2012
Target Financial Services June 2005 - April 2011
Deluxe/eFunds Corporation April 1998 - May 2005
AT&T Universal Card Services July 1995 - April 1998
Skills
Statistics, Modeling, Data Analysis, SAS, Statistical Modeling, Portfolio Management, Risk, Credit Risk, Product Development
Education
Iowa State University 1993 — 1995
M.S., Statistics
St. Olaf College 1989 — 1993
B.A., Mathematics and Economics
TriNovus, A Temenos Company August 2013 - Present
TriNovus LLC 2009 - August 2013
Metavante March 2003 - October 2009
Brasfield Technology May 2003 - October 2006
AT&T Universal Card Services February 1994 - May 2001
SBS Corp. May 1999 - February 2001
US Navy Reserve May 1985 - April 1993
Skills
Banking, AML, Risk, Internet Banking, Retail Banking, Core Banking, Risk Management, Credit, Financial Services, ACH, Payments, Business Analysis, Vendor Management, OFAC, Relationship Management, Operational Risk, Credit Cards, Loans, Financial Risk, Commercial Banking, Sales, Solution Selling, CRM, Team Management, Electronic Payments, Disaster Recovery, Credit Risk, Portfolio Management, Credit Analysis, Finance, Financial Institutions
Education
University of North Florida 1982 — 1986
BS, Information Science
Jacksonville University
BS, Computer Information Science
OpenFin November 2010 - Present
Creditex Group September 2000 - November 2010
Creditex August 2000 - November 2010
AT&T Universal Card Services 1994 - 2000
Skills
Derivatives, Electronic Trading, Unix, Portfolio Management, CDS, Credit, Trading Systems, Fixed Income, SDLC, Trading, Capital Markets
Education
Nankai University
computer
Wayne State University
URS June 2013 - Present
Pacific Interpreters January 2012 - December 2012
APAC Customer Services September 2010 - January 2012
APAC Customer Services December 2009 - January 2012
Axiant, LLC 2008 - December 2009
Outsourcing Solutions, Inc 2003 - 2008
Sears, Roebuck and Co. 1996 - 2002
GE Capital 1996 - 1996
AT&T Universal Card Services January 1990 - December 1995
AT&T Universal Card 1990 - 1995
Skills
Strategy, Cross-functional Team..., CRM, Leadership, Management, Program Management, Enterprise Software, Risk Management, Team Building, Six Sigma, Telecommunications, Call Centers
Education
Hofstra University
Master's program, Operations Research
SUNY Plattsburgh
Bachelor of Science (B.S.), Business/Managerial Economics
University of Notre Dame - Mendoza College of Business
Master of Business Administration (MBA)
AT&T Mobility November 2009 - Present
Citi March 2000 - October 2009
Citi December 1998 - March 2000
AT&T Universal Card Services July 1997 - December 1998
AT&T Universal Card Services February 1991 - July 1997
AT&T Universal Card Services April 1990 - February 1991
WTLV 12, Gannett Broadcasting November 1987 - November 1989
Skills
Training, Instructional Design, E-Learning, Management, Coaching, ADDIE, Call Centers, Staff Development, Customer Service, Performance Improvement, Needs Analysis, Captivate, Credit Cards, Sales Operations, Instructor-led Training, Blended Learning, Training Delivery, Learning Management, Technical Writing, Performance Consulting
Education
Boise State University 1999 — 2008
Master of Science, Instructional & Performance Technology
University of North Florida 1984 — 1989
Bachelor of Arts, Communications
Diebold May 2012 - Present
The Hackett Group 2011 - 2012
IT Convergence January 2010 - March 2011
Oracle 1998 - 2009
Diamond Management & Technology Consultants September 1996 - July 1998
AT&T Universal Card Services August 1992 - August 1996
Hewlett-Packard August 1983 - July 1992
Arthur Andersen & Co May 1981 - July 1983
Skills
Master Data Management, ERP, Business Process, Metrics, IT Strategy, Cross-functional Team..., Sourcing, Enterprise Software, Business Process..., Project Management, Vendor Management, Management Consulting, Oracle E-Business Suite, Professional Services, Oracle Applications, Business Intelligence, Program Management, PMO
Education
Emory University - Goizueta Business School 1979 — 1981
Master of Business Administration
Boston College 1975 — 1979
Bachelor of Arts
Plaintiff and Trial Lawyer Lending 2007 - Present
LMO America February 2003 - March 2007
Advisory Communication Systems 2001 - 2003
Encore Marketing International 1998 - 2001
SafeCard Services / Ideon 1995 - 1996
AT&T Universal Card Services 1990 - 1993
AT&T American Transtech 1983 - 1990
Skills
Insurance, Credit Cards, Customer Service, Marketing, Strategic Planning, Coaching, Leadership, Team Building, Contract Negotiation, Financial Services, Vendor Management, Management, Marketing Strategy, Employee Benefits
Education
University of North Florida
DHS/Customs & Border Protection April 2002 - April 2015
Internal Revenue Service July 2001 - February 2003
Bureau of Census July 1998 - September 2002
UK Census May 2000 - September 2000
Multimedia Medical Systems November 1999 - June 2000
Eastman Kodak Company February 1988 - November 1999
24/7 Media January 1999 - February 1999
ARINC April 1997 - May 1997
AT&T Universal Card Services January 1995 - October 1995
dassault systemes of America April 1994 - July 1995
Skills
Quality Assurance, Testing, Software Engineering, Program Management, Process Improvement, Systems Engineering, Requirements Analysis, Risk Management, Change Management, Earned Value Management, Business Analysis, Planning, Software Development, Process Engineering, Risk Assessment, Process Development, CMMI, Metrics, Business Process..., Project Planning, Process Simulation, Six Sigma, Quality Management, ITIL, Integration, Analysis, Software Documentation, Business Intelligence, Cross-functional Team..., Management, Project Management, PMP, Training, Security, Government, Software Project..., PMO, Security Clearance, Policy, Enterprise Architecture, Governance, SDLC, DoD, Government Contracting, Project Portfolio..., Configuration Management, MS Project, Requirements Management, Management Consulting, Visio
Education
United States Naval Academy 1959 — 1963
BS, Naval Science
Citibank April 1998 - Present
Citigroup 1998 - Present
AT&T Universal Card services, Jacksonville FL 1998 - 1999
AT&T Universal Card Services March 1994 - April 1998
ERIM-Environmental Research Institute of Michigan 1987 - 1994
ERIM 1982 - 1994
Education
University of Florida - Warrington College of Business Administration 1996 — 1998
Eastern Michigan University 1982 — 1987
BS, Computer Science, Math
Stetson University College of Law August 2009 - Present
Signs Plus July 2006 - December 2012
Manatee Glens August 2002 - May 2004
Signs Plus October 1993 - March 2000
Smith Barney 1991 - 1993
AT&T Universal Card Services 1990 - 1991
Skills
Public Speaking, Non-profits, Microsoft Office, Research, Social Media
Education
Stetson University College of Law 2009 — 2013
JD Candidate, Law
University of South Florida 2000 — 2002
MA, Counselor Education
Jacksonville University 1986 — 1990
BS, Political Science
Sarasota High School 1984 — 1986
American Marketing Association - Jacksonville Chapter July 2012 - Present
Character Counts! in Jacksonville January 2011 - Present
Gathering Coaching Consultancy August 2005 - December 2010
The Big Fun Foundation, Inc. 2006 - June 2010
St Johns Council on Aging July 2009 - November 2009
BNI 2008 - 2009
FCCA 2006 - 2007
AIGA 2002 - 2007
CItibank November 1999 - August 2005
AT&T Universal Card Services June 1995 - November 1999
Skills
Large Group Facilitation, Strategic Design, Visioning, Mentoring, Personal Development, Coaching, Business Strategy, Creative Development, Public Speaking, Organizational..., Leadership Development, Team Building, Strategic Planning, Executive Coaching, Strategic Thinking, Brand Development, Visionary, Community Building, Fun, Creative Direction, Marketing, Motivational Speaking, Staff Development, Social Networking, Event Planning, Leadership, Advertising, Product Development, Social Media Marketing, Negotiation, Graphic Design, Nonprofits, Small Business, Project Management, Workshop Facilitation, Email Marketing, Strategic Communications, Marketing Communications, Entrepreneurship, Fundraising, Strategy, Time Management, Social Media, Event Management, Employee Engagement, Marketing Strategy, Community Outreach, Project Planning, Career Development, Online Marketing
Education
Coaches Training Institute 2006 — 2008
CPCC
State University of New York at New Paltz 1980 — 1985
BFA
Citi August 2014 - Present
Citi April 2013 - August 2014
Citigroup October 2010 - April 2013
FSV Payment Systems September 2009 - September 2010
ING April 2009 - September 2009
Citigroup January 2008 - October 2008
Citigroup January 2004 - December 2007
Citigroup January 2002 - December 2003
Citigroup January 1999 - December 2001
AT&T Universal Card Services January 1996 - December 1998
Skills
Vendor Management, Project Management, Business Requirements, Blueprint, Business Analysis, Team Management, Agile Methodologies, Program Management, Quality Assurance, Leadership, Software Documentation, Marketing, Business Process..., Credit Cards, Mobile Devices, PMO, PMP, Process Improvement, Relationship Management, Requirements Analysis, Requirements Gathering, SDLC, Software Project..., Testing, Training, Software Development
Education
Nova Southeastern University 1998 — 2000
Bachelors of Science, Business Management
Florida Community College at Jacksonville
Associates of Arts
The Seeing Eye August 2006 - Present
Morris Animal Foundation June 2014 - Present
International Guide Dog Federation May 2014 - Present
National Industries for the Blind January 2006 - January 2012
Convergys 1996 - 2006
AT&T Universal Card Services 1990 - 1996
Bell Labs 1979 - 1990
West Virginia University 1976 - 1979
Skills
Non-profits, Strategic Planning, Program Management, Team Building, Leadership, Vendor Management, Management, Coaching, Public Speaking, Change Management, Management Consulting, Telecommunications, Project Management, Integration, Leadership Development, Customer Service, Nonprofits, Business Development, Product Management, Public Relations, Organizational..., Strategy, Government, Outsourcing, Start-ups, Cross-functional Team..., Software Development, Executive Management, Business Process..., Fundraising, Process Improvement, Marketing Strategy, Product Development, Performance Management, Entrepreneurship, Marketing, Networking, Business Planning, Business Intelligence, Training, CRM, Strategic Partnerships, Market Research, Business Strategy, Team Leadership, Operations Management, Business Analysis, Project Planning
Education
University of Illinois at Urbana-Champaign 1974 — 1976
PhD, Computer Science
West Virginia University 1972 — 1973
MS, Computer Science
West Virginia University 1969 — 1972
B.A., Psychology
Bank of America January 2011 - Present
Bank of America September 2009 - April 2012
TEKsystems July 2009 - January 2010
Bank of America October 1996 - March 2009
Bank of America 2003 - 2007
Barnett Bank 1996 - 1997
IDEON 1994 - 1996
AT&T Universal Card Services 1991 - 1994
Skills
Business Intelligence, Oracle, Software Development, Project Management, Databases, SOA, Banking, Management, Enterprise Software, Analysis, Enterprise Architecture, Integration, Business Analysis, Business Process, SDLC, Leadership, CRM, Vendor Management
Education
University of North Florida 1984 — 2001
Tulane University 1981 — 1983
Computer Engineering
Rahway High School
May Foundry and Machine Co. June 2012 - Present
WesTech Engineering, Inc. September 2006 - February 2012
GE Energy - Bently Nevada January 2002 - September 2006
Carson City Sheriff's Office March 2004 - July 2005
GE Energy - Bently Nevada July 1999 - January 2002
3COM Corp February 1998 - July 1999
AT&T Universal Card Services February 1997 - February 1998
Matrixx Marketing Inc. DTV September 1996 - February 1997
Skills
Purchasing, Manufacturing, Procurement, Process Improvement, Contract Negotiation, Lean Manufacturing, Engineering, Operations Management, Project Planning, MS Project, Contract Management, Negotiation, Six Sigma, Microsoft Office, Troubleshooting, Product Development, Project Management, MRP, Team Building, Management, Supplier Negotiation
Education
University of Phoenix 2004 — 2006
Bachelors of Science, Information Technology
Western Nevada Community College 2000 — 2003
Associate of Science, Mathematics
ITT Technical Institute 1997 — 1999
Associate of Applied Science, Electronics Engineering Technology
Berkshire Hathaway HomeServices Florida Network Realty November 2005 - Present
Comcast May 2008 - December 2013
Computer Management Consultants (CMC) April 2005 - March 2006
Enterprise Integration (EI) July 2000 - April 2005
AT&T Universal Card Services January 1990 - July 2000
Citibank Universal Card Services January 1990 - July 2000
Citibank Universal Card Services January 1990 - July 2000
Beverly J. Hecht March 1996 - May 1999
Universal Card University's September 1994 - March 1996
AT&T Universal Card Services January 1990 - September 1994
Skills
Real Estate, Telecommunications, Contract Negotiation, New Business Development, Selling, Investment Properties, Short Sales, Sellers, Relocation, REO, Buyer Representation, Single Family Homes, Negotiation, Foreclosures, First Time Home Buyers, Listings, New Home Sales, Buying, Luxury, First Time Buyers, Realty, Investors, Condos, Resale, Residential, Construction, Relocations, Home, Customer Service, Waterfront, Referrals, Rentals, Purchase, Customer Relations, Seniors, Townhomes, Investments, FHA, Strategic Planning, Marketing Strategy, Microsoft Office, ABR, Real Estate Investment, Problem Solving, Social Media, Advertising, Public Relations, Residential Homes, Management, Marketing
Education
Florida Real Estate Institute 2005 — 2005
Real Estate Sales Associate, Real Estate
Southern Illinois University, Carbondale 1996 — 1997
Bachelor of Science, Workforce Education & Development
University of North Florida 1992 — 1996
Florida State College at Jacksonville 1985 — 1989
Associate of Arts, General Education
Florida Technical College 1984 — 1985
Computer Programming, Information Technology
Fletcher High School 1978 — 1981
High School Diploma, General Studies
Citizens Property Insurance September 2011 - Present
Gem Communications October 2010 - Present
The Energy Authority September 2006 - October 2010
AOL 2001 - 2005
AT&T Universal Card Services 1995 - 1998
Skills
Strategic Communications, Internal Communications, Content Development, Corporate Communications, Web Content Management, Editing, Copywriting, Employee Engagement, Public Relations, Employee Benefits, Leadership, Strategic Planning, Human Resources, Newsletters, Management, Proofreading, Communications Planning, Event Planning, Time Management, Budgets, Media Relations, Press Releases, Social Media, Social Networking, Crisis Communications, Copy Editing, Social Media Marketing
Education
Chapman University 1991 — 1993
M.S., Human Resources Management
University of Dayton 1978 — 1982
B.A., Communication Arts
University of Califormia Irvine
University of Califormia Irvine
University of California, Irvine
Glenville State College January 2007 - Present
Glenville State College January 2004 - Present
Information Research Corporation (IRC) January 2004 - January 2007
The Traders Guide January 2002 - December 2005
Glenville State College January 1999 - December 2003
AT&T Universal Card Services January 1995 - December 1998
Skills
Research, Public Speaking, Microsoft Office, Excel, Training Skills, Online Training, Instructional Design, Software Engineering, Software Implementation, Blended Learning, Distance Learning, Learning Management, Database Administration, SQL, Oracle SQL, SQL*Plus, Technical Leadership, IT Strategy, Big Picture Thinking, PHP, Computer Hardware, Computer Graphics, Computer Science, Computer Literate, Educational Technology, Technology..., Technical Writing, Technical Training, Mobile Technology, Fast Learner, Customer Service, Section 508, Course Development, Course Design, Training Course..., E-Learning, Moodle, Learning Management..., Training, Databases, Teaching, Higher Education, Microsoft Excel
Education
Glenville State College 1999 — 2003
BSBA, Computer/Info Systems and Computer (Cisco) Networking, 4.0
Glenville State College 2001 — 2003
A.A.S, Technical Studies; Cisco Networking, 4.0
NorthgateArinso July 2009 - Present
Merrill Lynch August 2007 - July 2009
Availity, LLC February 2007 - August 2007
Convergys October 2003 - February 2007
JEA March 2001 - October 2003
City of Jacksonville February 2000 - March 2001
CSX Technology July 1997 - January 2000
AT&T Universal Card Services June 1995 - August 1996
Skills
PL/SQL, Oracle, ETL, Data Modeling, Oracle Application..., Oracle Reports, Database Design, Networking, Oracle SQL Developer, SQL, HTML, Cognos, Perl, VBScript, SQL*Plus, Requirements Analysis, Microsoft SQL Server
Education
University of Florida 1997 — 1999
BSBA, Decision and Information Sciences (DIS)
Bank of America March 2001 - Present
AT&T Universal Card Services 1994 - 2001
Citigroup 1994 - 2001
AT&T Universal Card 1994 - 2000
Harris Controls January 1991 - March 1994
Skills
Enterprise Architecture, SOA, SDLC, Solution Architecture, Unix, Business Analysis, Agile Methodologies, DB2, Requirements Analysis, Integration, AIX, Cluster, Cloud Computing, Vendor Management, Oracle, Microsoft SQL Server, Visio, SQL, Business Intelligence, Software Development, Java Enterprise Edition, Data Warehousing, Software Project..., IT Strategy, UML
Education
University of South Florida 1987 — 1990
Bachelor's degree, Computer Engineering
Citibank April 2011 - Present
Barclaycard April 2000 - June 2011
AT&T Universal Card Services 1991 - 2000
Education
Nova Southeastern University 1990 — 1992
MBA, Business Administration
The College of New Jersey
Technology Service Partners, A CSC Company February 2012 - December 2013
University of Florida Jacksonvlle Healthcare, Inc. 2011 - 2012
Embarq (formerly Sprint) May 2006 - February 2008
Sprint June 1996 - May 2006
American Systems Corporation 1996 - 1996
AT&T Universal Card Services 1990 - 1995
AT&T Universal Card Services 1990 - 1995
AT&T Universal Card 1990 - 1995
Skills
Talent Acquisition, Program Management, Employee Relations, Leadership Development, Organizational..., Interviews, Training, Human Resources, Employee Benefits, Personnel Management, Leadership, Labor Relations, Onboarding, Organizational..., Management
Education
Webster University 1998 — 2001
M.A.
Webster University
M.A.
University of Nebraska at Omaha
M.A.
Midland University 1976 — 1979
B.A.
Monarch Associates, Inc. 2007 - Present
MonarchXports January 2013 - Present
Underwriters Laboratories and ULDQS 1999 - Present
Florida Community College at Jacksonville 2006 - 2007
Nova Southeastern University 1997 - 2001
AT&T Universal Card Services 1990 - 1999
PTC Aerospace 1988 - 1990
General Dynamics Corp., Electric Boat Division 1980 - 1988
Skills
Program Management, Lean Manufacturing, Risk Assessment, Leadership, Supply Chain Management, Project Planning, Management, Team Leadership, Training, Strategic Planning, ISO 14001, Auditing, Manufacturing, Quality Assurance, Root Cause Analysis, ISO, Quality System, Quality Management, Process Improvement, Iso 9000, Quality Auditing, Continuous Improvement, Kaizen, Occupational Health
Education
Nova Southeastern University 1993 — 1995
Master of Business Administration (MBA), Business Administration and Management, General, Honors
University of Florida - Warrington College of Business Administration 1978 — 1980
BSAc, Accounting
JP Morgan Chase May 2011 - Present
Stein Mart, Inc. January 2010 - December 2010
Vistakon - Johnson & Johnson Vision Care, Inc. April 2009 - October 2009
Fidelity National Information Services August 2005 - July 2008
Convergys 2003 - 2005
Citibank 1998 - 2003
AT&T Universal Card Services 1992 - 1998
AT&T Universal Card Services 1990 - 1992
Skills
Information Mapping, Agile Project Management, Program Management, Project Management, Process Improvement, Management, Leadership, Training, Vendor Management, Business Analysis, Analysis, Team Building
Education
University of Florida - Warrington College of Business Administration 1996 — 1998
MBA
University of Hawaii at Manoa 1987 — 1989
Professional Diploma
University of Hawaii at Manoa 1970 — 1974
BA
Synchrony Financial April 2015 - Present
Allied Payment Network Inc. October 2013 - April 2015
STAR Financial Bank August 2005 - August 2013
Wells Fargo January 2004 - August 2005
ReTool March 1999 - December 2003
AIG March 1996 - January 1999
First Data Corporation March 1995 - February 1996
AT&T Universal Card Services 1990 - 1995
Citibank November 1986 - October 1990
Benjamin Franklin Savings 1983 - 1986
Skills
Consumer Lending, Management, Commercial Lending, Banking, Electronic Payments, Loans, Small Business Lending, Credit Analysis, Call Centers, ACH, Payments, Credit, Treasury Management, Payment Card Processing, Cash Management, Lines Of Credit, Commercial Banking, Relationship Management, Credit Cards, Financial Services, Internet Banking
Education
Howe Military School
Howe Military School
Howe Military School
Howe Military School
Howe Military
Howe Military
Howe Military
Indiana University Bloomington
Bachelor of Science (B.S.), Finance
Excelsior College
Bachelor of Science (B.S.), Business
Emory University August 2013 - Present
Vertafore July 2011 - July 2013
Great Cleanse January 2001 - January 2013
Hafner USA October 2009 - July 2011
RSUI Group, Inc. 1999 - 2001
CARE USA June 1997 - December 1999
Nike October 1996 - June 1997
AT&T Universal Card Services June 1992 - August 1995
Skills
Certified Scrum Master..., Total Quality Training, Vendor Management, Business Intelligence, SharePoint, Program Management, Change Management, ERP, SDLC, Consulting, Business Analysis, Project Management, Business Process..., Software Documentation, Certified Project..., Marketing, Experienced Business..., CISR Designation for..., Implementation..., Delivering Technical..., Electronic Commerce..., Staff Development, Client Expectations..., Full SDLC, Microsoft Office, MS Project, Changepoint, Microsoft SQL Server, Visual Basic, Windows, Agile Methodologies, Software Project..., Process Improvement, Project Portfolio..., Strategic Planning, ITIL, Leadership, Management, Project Planning, Enterprise Software, Requirements Analysis, E-commerce, Software Implementation, Scrum
Education
Nova Southeastern University 1993 — 1995
Masters, MBA
St.Andrews College 1987 — 1991
BA, Business, Economics, Social Psychology
Seeking Banking Position January 2013 - Present
Bank of America/Merrill Lynch 2006 - October 2012
Augllink Communications 2000 - 2006
AT&T Universal Card Services July 1990 - March 2000
Skills
Problem Solving, Mitigation, Sales, Training Delivery, Technical Writing, Sales Management, Technical Support, Process Management, Sales Process, Process Improvement
Education
Marquette University
Psychology
University of North Florida
Fine Arts/Photography
Southern New Hampshire University October 2014 - Present
Professional Development Resources, Inc. July 2012 - Present
Professional Development Resources July 2012 - Present
Angela Edwards of Angela's Backlinks October 2010 - June 2011
VIPdesk June 2000 - December 2010
VIPDesk.com June 2000 - December 2010
Humana Health Care January 1997 - January 1998
AT&T Universal Card Services January 1990 - January 1997
Skills
Article Marketing, Internet Marketing, Affiliate Marketing, SEO, SEO copywriting, SEM, Customer Service, Marketing, Online Marketing, Blogging, Web Marketing, Facebook, Web 2.0, Social Media, Strategy, Web Analytics, WordPress, Search, Google Adwords, E-commerce, PPC, Google Analytics, Keyword Research, SMO, Link Building, Social Media Marketing
Education
Southern New Hampshire University 2014 — 2015
Marketing
AA Lansing Community College 2005 — 2007
Associate's degree, Computer Science
Lansing Community College 2002 — 2005
Associate of Arts (AA), Computer and Information Sciences and Support Services
SunTrust Bank July 2011 - Present
Bank of America November 2008 - June 2011
Bank of America January 2005 - October 2008
Bank of America November 2002 - December 2004
Bank of America August 2001 - October 2002
First Union National Bank (now Wells Fargo) September 1999 - July 2001
First Union National Bank (now Wells Fargo) February 1998 - August 1999
First Union National Bank (now Wells Fargo) January 1996 - January 1998
AT&T Universal Card Services November 1993 - December 1995
AT&T Universal Card Services June 1990 - October 1993
Skills
Risk Management, Banking, Portfolio Management, Analytics, Credit, Credit Risk, Credit Cards, Financial Services, Financial Risk, Analysis, Leadership, Management, Financial Analysis, Strategy, Loans, Managerial Finance, Finance, Forecasting, Business Process..., Process Improvement, Credit Analysis, Retail Banking, Enterprise Risk..., Mergers, Underwriting, Financial Modeling, Mergers & Acquisitions, Business Planning
Education
University of North Florida
Master of Business Administration
University of North Florida
Bachelor of Business Administration, Finance, Computer Science
University of North Florida
Certification in Management Information Systems, Computer Science
Excorp Enterprises,LLC September 2009 - Present
Kunkle Property Inspections, Inc. October 2002 - Present
AOL Time Warner 2001 - 2002
Encore Development January 1999 - January 2001
AT&T Universal Card Services 1996 - 2000
Skills
Investment Properties, Project Management, HTML, Strategic Planning, JavaScript, Entrepreneurship, Software Development, Web Development, Architecture, Start-ups, PHP, Business Strategy, Project Planning, Microsoft Office, Java
Education
Florida Institute of Technology 1990 — 1994
Master of Science, Computer and Information Sciences
Troy State University 1983 — 1987
BS, Computer and Information Sciences
24/7 Real Media May 2010 - Present
Marriott March 2010 - May 2010
Cogent Communications November 2009 - March 2010
Time Warner Cable March 2009 - September 2009
MITRE May 2007 - March 2009
AOL, LLC September 1997 - May 2007
AT&T Universal Card Services January 1994 - July 1997
Skills
Linux, Solaris, HP-UX, Perl, Unix Shell Scripting, PHP, Xen, VMware, Apache, Bacula, Netbackup, RHEL, CentOS, Suse, Fedora, Windows, Technical Documentation, NetApp Filers
Education
Florida Community College at Jacksonville 1988 — 1994
Circlescapes Virtual Tours May 2008 - Present
Varonweb Interactive Design August 2004 - May 2008
The Hoffman Agency August 2000 - August 2004
ParkerVision 1996 - 2000
AT&T Universal Card Services 1991 - 1996
Circlescapes client PGA Tour 1990 - 1990
Circlescapes client TPC Sawgrass 1990 - 1990
Circlescapes client Baptist Medical Center 1990 - 1990
Circlescapes client Ponte Vedra Inn & Club 1990 - 1990
Circlescapes client Ponte Vedra Lodge & Club 1990 - 1990
Skills
Web Design, Virtual Tours, Marketing Strategy, Illustrator, Direct Marketing, Dreamweaver, InDesign, Graphic Design, Marketing, Photoshop
Education
University of Florida 1987 — 1991
BS, Advertising
Wolfson High School 1982 — 1989
Quicken Loans September 2009 - Present
ACN September 2008 - October 2008
ACN November 2003 - August 2008
Sterling Bank & Trust September 1996 - December 2001
AT&T Universal Card Services July 1990 - July 1996
Skills
Agile Methodologies, Analysis, Banking, Business Analysis, Credit, Finance, Financial Analysis, Microsoft SQL Server, Process Improvement, Requirements Gathering, SDLC, SQL, Testing, User Acceptance Testing, Visio
Education
Henry Ford Community College 1981 — 1984
Associate Degree in Computer Science, Computer Science
Wingard Creative June 2015 - Present
Independent Marketing Consultant December 2014 - May 2015
MedAxiom January 2006 - November 2014
The Dalton Agency 2000 - 2006
The Robin Shepherd Group 1998 - 2000
AT&T Universal Card Services 1996 - 1998
IntraVue - Advertising Agency 1990 - 1996
J. William Zimmer Advertising August 1987 - February 1990
Skills
Integrated Marketing, New Business Development, Healthcare, Strategic Planning, Advertising, Brand Development, Direct Marketing, Marketing Strategy, Event Planning, Account Management, Public Speaking, Business Strategy, Business Planning, Strategy, Marketing, Business Development, Public Relations
Education
University of Florida 1985 — 1987
BS, Advertising
Santa Fe Community College 1983 — 1985
AA, General
Motorola Mobility LLC January 2013 - Present
Motorola Mobility 2011 - 2012
Motorola, Inc 2007 - 2011
Motorola, Inc 2006 - 2007
Motorola, Inc 2005 - 2006
Motorola, Inc 1999 - 2005
AT&T Universal Card Services 1993 - 1994
Naval Aviation Depot (NADEP) 1989 - 1993
Skills
Resource Management, IT Management, Information Technology, Cross-functional Team..., Vendor Management, Oracle Applications, Change Management, Program Management, Software Project..., IT Outsourcing, SDLC, ITIL, Project Delivery, Outsourcing, Business Process, IT Strategy, ERP Oracle, IT Portfolio, Global IT Operations, Applications Delivery, Oracle ERP, IT Portfolio Management, Business Transformation
Education
University of Florida 1982 — 1986
BSEE, Electrical Engineering
Bank of America February 2010 - Present
Bank of America February 2008 - February 2010
Bank of America July 2006 - February 2008
Bank of America May 2003 - June 2006
ADT Security Services December 1999 - April 2003
AT&T Universal Card Services March 1990 - September 1999
Citibank 1998 - 1999
Manufacturers Hanover Trust February 1989 - March 1990
The Chase Manhattan Bank September 1983 - October 1988
Skills
Risk Management, Forecasting, Underwriting, Customer Service, Contract Negotiations, Project Portfolio..., Collections Management, Business Operations..., Compliance, Compliance Management, Operational Risk..., Compliance Audits, Issues Management, Regulatory Liaison, Regulatory Reporting
Education
Hofstra University 1981 — 1983
BBA, International Business
Franklin & Marshall College 1978 — 1981
business
My Daughter Is In Town, Inc. December 2014 - Present
Deborah M Flater May 2013 - Present
Self-employed June 2002 - Present
My Daughter is in Town, Inc. July 2014 - December 2014
Edward Jones 2002 - 2004
Citibank 1999 - 2002
AT&T Universal Card Services 1998 - 1999
AT&T Universal Card Services 1993 - 1998
AT&T Universal Card Services 1990 - 1993
Daniels & Cronin, Attorneys at Law 1988 - 1990
Skills
Elder Care, Healthcare Advocacy, Caregiving, Marketing, Credit, Coaching, Leadership, Training, Nonprofits, Risk Management, Organizational..., Leadership Development, Public Speaking, Customer Service, Team Building, Program Management, Strategic Planning, Process Improvement, Management, Team Leadership, Healthcare, Human Resources, Research, Wellness, Conflict Resolution, Workshop Facilitation, Management Consulting, Business Analysis, Change Management, Customer Satisfaction, Business Development, Event Management, Microsoft Office, Social Media, Staff Development, Negotiation, Credit Cards, Vendor Management, Small Business, Performance Management, Senior Services, Dementia, Marketing Strategy, Social Media Marketing, Program Development
Education
Boston College 1981 — 1985
MEd, Higher Education Administration
Rivier College 1972 — 1976
BA, Elementary Education & Special Education
Control Point Solutions June 2005 - August 2011
AT&T Universal Card Services March 1990 - April 1999
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Photoshop, Financial Analysis, Data Analysis, Telecommunications..., Strategic Communications, Financial Audits, Program Management, Employee Training, Troubleshooting, Process Improvement
Education
Colorado Technical University 2014 — 2016
Accounting Degree, Accounting and Business/Management
Colorado Technical University 2014 — 2016
Accounting Degree, Business Management
Strayer University April 2014 - Present
Strayer University November 2012 - April 2014
Strayer University June 2012 - November 2012
ADT Security Services 2011 - November 2012
ADT Security Services 2007 - 2011
Wells Financial Group, Inc. January 2005 - December 2007
ADT Security Services April 2000 - January 2005
AT&T Universal Card Services April 1997 - April 2000
Skills
Entrepreneur, Business Strategy, Business Transformation, Change Management, Organizational..., Sales Effectiveness, Customer Experience..., Sales Targets, Human Capital Strategy, Diversity Strategy, Team Performance, Proven Leadership Skills, Strong Business Acumen, Conference Speaking, Organizational..., Leadership, Training, Customer Satisfaction, Employee Training, Entrepreneurship, Executive Coaching, Higher Education, Adult Education, Analysis, Call Centers, Career Counseling, Career Development, Coaching, Consulting, Curriculum Design, Customer Experience, E-Learning, Customer Retention, Instructional Design, Human Resources, Knowledge Representation, Interviews, Leadership Development, Management, Management Consulting, Operations Management, Organizational..., Performance Improvement, Performance Management, Process Improvement, Program Management, Quality Assurance, Research, Staff Development, Strategic Thinking
Education
Capella University 2008 — 2011
Ph.D., Leadership, Strategy, Management, Organization
University of Phoenix 2004 — 2006
MBA, Finance, Marketing, Business Growth
University of Phoenix 2000 — 2004
Bachelor of Science in Business Administration, Business, Leadership, Ethics, Econimics
Kankakee High
Strayer University (VA)
Krier Wealth Management September 2008 - Present
AT&T Universal Card Services 1990 - 1995
Skills
Business Process..., Vendor Management, Strategy, Business Intelligence, Credit Cards, Credit, Leadership, Project Management, Credit Risk, Relationship Management, Financial Services, Change Management, Charitable Gift Planning, Customer Satisfaction, Start-ups, Call Center, Portfolio Management, Morningstar, Operations Management, Customer Experience, Risk Management, Banking, Credit Analysis, Analytics, Executive Management, Operational Risk..., CRM
Education
Oakland University 1985 — 1988
B.S., Finance
Country Federal Credit Union January 2007 - Present
First Florida Credit Union January 1997 - January 2006
AT&T Universal Card Services September 1993 - December 1996
Skills
Human Resources, Accounting, Payroll, Accounts Payable, Financial Reporting, Account Reconciliation, Accounts Receivable, Budgets
Education
Florida State College at Jacksonville
Associate of Arts (A.A.), Business Administration and Management, General
Financial Executive Pursuing Opportunity to Collaborate with Others to Help Organization Succeed June 2015 - Present
AscendOne Corporation January 2007 - May 2015
AscendOne Corporation April 1998 - December 2006
AT&T Universal Card Services April 1990 - March 1998
Skills
Leadership, Executive Management, Financial Reporting, Accounting, Management, Business Planning, Risk Management, Internal Audit, Financial Risk, Business Strategy, Cost Accounting, Business Process..., Financial Accounting, Strategic Financial..., Finance, Team Leadership, Financial Operations, Banking Relationships, Purchasing, Business Control, Financial Planning, Process Management, Process Improvement, Strategic Planning, Analysis, Managerial Finance, People Development, Financial Analysis, Project Planning, Strategy, Financial Leadership, Financial Planning &..., Insurance & Risk..., Financial Communications, Corporate Finance, Internal Controls, Business Analysis, Team Building, Budgets, Business Process, Vendor Management, Customer Acquisition, Customer Retention, Call Centers, Electronic Payment...
Education
Lehigh University 1982 — 1984
Master of Business Administration (M.B.A.), Business Administration and Management
Muhlenberg College 1973 — 1977
Bachelor of Arts, Accounting
Greg Tinny January 1980 - Present
MaxMedia September 1997 - October 1997
The Robin Shepherd Group January 1996 - June 1996
AT&T Universal Card Services January 1990 - December 1993
Skills
Web Design, Dreamweaver, QuarkXPress, Layout, Graphics, Photoshop, Illustrator, Proficient in InDesign, Flash, Illustration, Graphic Design, Advertising, Posters, Adobe Creative Suite, Photography, Brand Development, Brochures
Education
University of North Florida 1993 — 1996
Bachelor of Fine Arts, Graphic Design, Illustration & Art, Graduated Cum Laude
The University of Connecticut 1982 — 1986
Bachelor of Arts (B.A.), English & Psychology
Castlight Health February 2015 - Present
Capriza July 2013 - January 2015
Blueprint Software Systems 2008 - July 2013
Sky IT Group September 2007 - June 2008
Process-Exchange, Inc. June 2004 - July 2007
CSX Transportation July 2002 - June 2004
Starbase January 1999 - June 2002
Bank of America January 1996 - December 1999
AT&T Universal Card Services May 1990 - December 1995
Skills
Technical Sales..., Business Analysis, Delivering Technical..., Delivering Product..., Software Requirements, Business Development, SDLC, Testing, Software Project..., Software Development, Solution Selling, Project Management, Requirements Analysis, Enterprise Software, Management, Pre-sales, Scrum, Requirements Management, Agile Methodologies, Professional Services, Sales Engineering, Pre/Post Sales Engineers, Product Marketing, Mobile Applications, Mobile Technology, Mobile Design, Mobile Device Management, Mobile Web Design, Mobile Product..., Business Process, Sales Process, Cloud Computing, Software Industry, Selling, Sales Enablement, Sales Operations, Business Alliances, Go-to-market Strategy, Product Management, Account Management, Salesforce.com, Partner Management, Demand Generation, PaaS
Education
Georgia Southern University 1985 — 1989
Bachelor of Science (BS), Business Management
Independent Colleges and Universities of Florida March 2011 - Present
Florida Legislature, Office of Program Policy Analysis and Government Accountability 2009 - 2011
AT&T Universal Card Services February 1990 - December 1995
Skills
Public Administration, Policy Analysis, Program Evaluation, Public Policy, Higher Education, Government, Non-profits, Grants, Research, Research Design, Editing, Quantitative Research, Qualitative Research, Microsoft Office, Teaching, Teaching English as a..., Nonprofits, Grant Writing, Policy, Statistics, Community Outreach, SPSS, Politics, Community Development, Program Development
Education
Florida State University 2002 — 2009
Ph.D., Public Administration
University of Florida 1984 — 1989
Bachelor of Arts, English
CSX Corporation June 2006 - Present
Habitat for Humanity February 2005 - June 2006
Fidelity National Financial 1999 - 2005
Alltel Information Services 1999 - 2005
Duval County Public Schools 1997 - 1998
AT&T Universal Card Services 1990 - 1997
Skills
Deferred Compensation, Employee Benefits, Executive Pay, Employee Relations, Human Resources, Performance Management, Employee Recognition, Compensation & Benefit, Incentive Programs, Compensation
Education
University of North Florida
B.A, Education
St. Augustine High School
Black Book February 2013 - Present
Allport Production Company, LLC March 1997 - Present
Midway United Methodist Church December 2011 - April 2014
Scientific Games June 2008 - January 2013
TSYS June 1998 - May 2008
AT&T Universal Card Services August 1997 - June 1998
Blue Cross Blue Shield November 1996 - May 1997
Skills
Microsoft SQL Server, SharePoint, IIS, ASP.NET, HTML, MySQL, ASP, SQL, JavaScript, Databases, Software Development, SSRS, PHP, Visual Studio, Windows Server, XML, Linux, Windows, Active Directory, T-SQL, SSIS, AJAX, Analysis Services, Requirements Analysis, Integration, Database Design, Visual Basic, C#, Agile Methodologies, Access, Operating Systems, .NET, Architecture, Stored Procedures, Visio, VSS, Data Modeling, Unix, JSON, Web Design, Database Administration, Software Project..., Microsoft SQL Server..., Microsoft SQL Server..., Microsoft SQL Server..., Microsoft SQL Server..., SSAS, Servers, Programming, Troubleshooting
Education
Columbus Technical College 2000 — 2001
Columbus State University 1997 — 1998
Unicorn Web Development, LLC August 1999 - Present
BPH Entertainment LLC January 2012 - Present
Clay County Chamber of Commerce 1999 - 2008
AT&T Universal Card Services April 1992 - July 1999
Skills
Web Development, Wordpress, Joomla, Camtasia, PowerPoint development, EBook Convesion, PowerPoint, Web Applications, WordPress, E-commerce, Advertising, Copywriting, Social Media Marketing, Direct Marketing, Small Business, Marketing
Education
Saint Johns River State College 1990 — 1992
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
Saint Johns River State College 1986 — 1992
Associate of Arts (A.A.), Business Administration and Management, General
Paramount Pictures September 2009 - Present
Paramount Home Entertainment 2007 - Present
EMI Music Distribution 1999 - 2007
Nestle USA January 1996 - August 1999
Safecard Services October 1994 - December 1995
AT&T Universal Card Services 1990 - 1994
Skills
Talent Management, Organizational..., Succession Planning, Entertainment, Organizational Design, Talent Acquisition, Team Building, Leadership, Human Resources, Personnel Management, Onboarding, Employee Engagement, Leadership Development, Executive Management, Organizational..., Training, Employee Relations
Education
Stevens Institute of Technology 1988 — 1990
MS, Industrial Psychology
Pitzer College 1974 — 1978
Blue Cross and Blue Shield of Kansas City April 2012 - Present
Blue Cross Blue Shield of Kansas City September 2010 - September 2012
H&R Block August 2002 - January 2011
H&R Block August 2002 - May 2010
American Express Incentive Services 1999 - 2002
Citibank 1997 - 1999
AT&T Universal Card Services 1991 - 1997
Skills
Vendor Management, Business Analysis, Process Improvement, Program Management, Strategic Planning, Cross-functional Team..., Project Management, SDLC, Budgets, Team Leadership, Product Development, Leadership, Product Management, Business Intelligence, Business Strategy
Education
Jacksonville University
University of Florida
Fidelity National Information Services August 2003 - Present
Large Companies 1988 - 2003
AT&T Universal Card Services 1996 - 1999
Skills
Microsoft SQL Server, Java, Java Enterprise Edition, JSP, Visual Studio, Web Applications, DB2, VB.NET, Weblogic, Visual Basic, C, JSF
Education
University of Warsaw 1976 — 1980
M.Sc., Computer Science, Specialization In Programming And Methods Of Computer Science
University of Warsaw 1978 — 1979
School of Management
Jagiellonian University 1975 — 1976
Computer Science
Children of Faith Preschool July 2012 - Present
Southbrook Christian Preschool May 2009 - May 2012
St Margaret's Episcopal Church Mother's Morning Out August 2006 - May 2008
AT&T Universal Card Services 1990 - 2002
Skills
Management, Project Management, Supervisory Skills, Customer Service, Marketing Communications, Fundraising, Direct Mail, Budgets, Business Development, Business Planning, Nonprofits, Teaching, Staff Development, Public Speaking, Strategic Planning, Event Planning, Microsoft Office, Team Building, Coaching
Education
Central Piedmont Community College 2011 — 2012
Early Childhood Education Certificate with a Specialization in Administration, Early Childhood Education and Teaching
Valdosta State University 1986 — 1989
Bachelor's degree, Marketing
VyStar Credit Union November 2013 - Present
Jim Dustin Design March 2010 - November 2013
Large company (confidential) January 2013 - May 2013
Agency a la Carte 2012 - 2013
Blue Cross Blue Shield of Florida April 2008 - March 2010
Citigroup, Citi Cards, or CitiCards July 2006 - April 2008
Citi Cards 2001 - 2006
Creative Change, Inc. June 1997 - September 2000
Mirror Worlds Technology 1997 - 1999
AT&T Universal Card Services 1991 - 1996
Skills
Graphic Design, Strategy Development, Adobe Creative Suite, InDesign, Illustrator, Dreamweaver, Creative Direction, Intranet, User Experience, User Interface Design, Photoshop, Human Factors, User-centered Design, E-commerce, Microsoft Office, Web Design, Team Building, Art Direction, Book Design, Book Covers, Logo Design, Layout, Interaction Design, Information Architecture, Wire Framing, Rapid Prototyping, presentation layer..., Strategy, User Interface, Usability Testing, Branding & Identity, Wireframes, Creative Strategy, Advertising, Usability, Corporate Identity, Information Design, User Experience Design, Corporate Branding, Mobile Applications, Mobile Devices, Digital Media, Brochures, Brand Development
Education
Human Factors International 2005 — 2005
CUA, Certified Usability Analyst
University of Cincinnati
Graphic Design
Publix Super Markets March 2014 - Present
Florida Home Media September 2013 - February 2014
Event 360 January 2013 - June 2013
CAbi June 2010 - December 2012
Blue Cross and Blue Shield of Florida 2007 - 2009
Blue Cross and Blue Shield of Florida 2006 - 2007
Blue Cross and Blue Shield of Florida 2005 - 2006
Husk Jennings Advertising 2003 - 2004
Comcast Cable 1999 - 2001
AT&T Universal Card Services 1990 - 1999
Skills
Advertising, Direct Marketing, Marketing Communications, Marketing Strategy, Brand Development, Cross-functional Team..., Strategy, B2B, Strategic Planning, Vendor Management, Business Strategy, Direct Mail, Leadership, Marketing, Sales, Lead Generation, Management, Sponsorship, Integrated Marketing, Recruiting, Email Marketing, Program Management, Retail, Social Media Marketing, CRM, Account Management, Market Research, Marketing Management, Brand Management, Market Planning, Online Marketing, Social Networking, Competitive Analysis, Event Management, Salesforce.com, Analytics, Public Relations, Social Media, E-commerce, Product Marketing, Event Planning, Team Building, New Business Development, Business Development, Corporate Communications, Entrepreneurship, Fundraising, Analysis, Copywriting
Education
University of North Florida - College of Business Administration 1985 — 1988
BA, Marketing
VMware October 2014 - Present
Vendavo September 2007 - Present
Azul Systems February 2003 - September 2007
Cashedge June 2001 - January 2003
AdForce May 2000 - May 2001
First Union March 1998 - May 2000
AT&T Universal Card Services November 1993 - March 1998
Patni Computer Systems November 1992 - October 1993
Pactel Corporation April 1991 - October 1992
Skills
JNDI, Servlets, Java, Java Enterprise Edition, XML, Unix, Linux, EJB, Solaris, Distributed Systems, Oracle, JSP, Architecture, JDBC, Enterprise Architecture, C++, OOP, Testing, C, Scalability, Architectures, SOA, Agile Methodologies, Ant, JUnit
Education
Indian Institute of Technology, Bombay 1988 — 1990
M. Tech., Computer Science and Engineering
College of Engineering, Pune 1983 — 1987
BS, Metallurgical Engineering
CUNA Mutual Group July 2007 - Present
FYI Television August 2006 - July 2007
Radiant Systems June 2004 - August 2006
Tastefully Simple December 2001 - June 2006
FedEx Ground 2002 - 2003
US Airways 1998 - 2001
Universal Card Services 1990 - 1998
AT&T 1990 - 1998
AT&T Universal Card 1990 - 1998
AT&T Universal Card Services 1990 - 1998
Skills
Blogging, Business Analysis, Call Center, Change Management, Creative Writing, Customer Service, E-commerce, Financial Services, Insurance, Leadership, Management, Microsoft Office, Operations Management, Process Improvement, Project Management, Risk Management, Strategic Planning, Team Building, Team Leadership, Vendor Management
Education
Gardner-Webb University 1975 — 1985
Gardner-Webb University 1978 — 1983
Gardner-Webb University 1978 — 1983
Gardner-Webb University 1978 — 1983
CHS
Ally Financial Inc. June 2012 - Present
Ally Financial Inc. October 2008 - June 2012
Citigroup North America Operations & Technology April 2008 - October 2008
GE Consumer Finance March 2006 - March 2008
GE Consumer Finance July 2004 - March 2006
Option One Mortgage December 2003 - July 2004
CitiCards July 2000 - December 2003
CitiCards April 1998 - December 2003
AT&T Universal Card Services November 1996 - April 1998
Education
University of Phoenix 2006 — 2008
BS, Business Finance
ZeroChaos April 2009 - March 2010
Resource Spectrum January 2007 - April 2009
Baywood Technologies January 2006 - September 2007
COMSYS January 1998 - January 2006
IMA Plus January 1997 - April 2003
AT&T Universal Card Services January 1991 - January 1997
AT&T American Transtech 1984 - 1991
United States Air Force September 1966 - September 1970
Skills
Vendor Management, Software Development, Strategic Planning, Customer Relations, New Business Development, Customer Service, Staff Augmentation, Change Management, Networking, Process Improvement, SDLC, SharePoint, Business Analysis, Talent Acquisition, Sourcing, Recruiting, Sales, Consulting, CRM, Technical Recruiting, Team Management, Business Intelligence, Contract Recruitment, Disaster Recovery, Internet Recruiting, Program Management, Account Management, Business Development, Benefits Negotiation, Staffing Services, Applicant Tracking..., Information Technology, Screening Resumes
Education
University of California, Davis 1972 — 1975
Bachelor of Science (BS), Zoology/Biochemistry
American River College 1971 — 1972
Associate of Science (A.S.), Premed
Huntington National Bank July 2010 - Present
BBVA Compass April 2003 - January 2010
MasterCard International August 1996 - April 2003
Ideon, Inc May 1993 - July 1996
SafeCard Services May 1993 - July 1996
AT&T Universal Card Services August 1990 - May 1993
Citibank April 1986 - July 1990
Skills
Credit Cards, Banking, Product Management, Strategy, Payments, Risk Management, Business Strategy, Executive Management, Retail Banking, Portfolio Management, Leadership, Marketing Management, Sales Management, Financial Services, Management, Analytics, Marketing, P&L Management, Forecasting, Credit, Enterprise Software, Finance, Mergers, Segmentation
Education
Baylor University - Hankamer School of Business
MS, Economics
The Ohio State University Medical Center July 2007 - Present
King's Medical Group June 2004 - January 2007
University of Utah Health Services June 1998 - March 2002
AT&T Universal Card Services 1995 - 1998
Education
University of Utah - David Eccles School of Business 1999 — 2002
Bowling Green State University 1969 — 1976
BS in Education, Education
JM Services November 2011 - Present
The Oak Group July 2008 - October 2011
Wachovia Dealer Services January 2008 - June 2008
GE Money Auto Warranty Services October 1998 - December 2007
AT&T Universal Card Services 1995 - 1998
Safecard Services 1993 - 1995
Skills
Financial Modeling, Business Development, Financial Analysis, Strategic Planning, Forecasting, Process Improvement, Insurance, Business Strategy
Education
University of Notre Dame 1989 — 1993
BBA, Accounting
DHL Global Mail Americas July 2014 - Present
TravelClick March 2013 - July 2014
Delta Data Software May 2011 - February 2013
InterCall April 2010 - May 2011
InterCall August 2009 - April 2010
InterCall July 2007 - August 2009
Technisource February 2007 - July 2007
Technisource September 2005 - February 2006
TSYS December 1997 - August 2005
AT&T Universal Card Services January 1990 - January 1995
Skills
Quality Assurance, Testing, Test Automation, Test Planning, Test Cases, Agile, Agile Methodologies, Integration, Project Management, SDLC, Process Improvement, Business Analysis, Requirements Analysis, Scrum, Manual Testing, Analysis, Software Documentation, Software Development, Microsoft SQL Server, Software Project..., Management, SaaS, Visio, Release Management, Training, Program Management, Vendor Management, Quality Center, SQL, Software Quality..., Unix, Defect Tracking, User Acceptance Testing, Requirements Gathering, QTP, Web Services, Databases, Leadership, Access, SharePoint, Agile Project Management, Data Warehousing, Systems Analysis, Team Management, Oracle, Web Applications, Regression Testing, HP Quality Center, HP QTP
Education
BYU-Idaho 1984 — 1987
Business Administration and Management, General
Troy University
Business Management
Jacksonville University August 2010 - Present
Barker & Barker, P.A. January 2008 - June 2010
Tanner Bishop, P.A. May 2007 - December 2007
Coffman, Coleman, Andrews & Grogan, P.A. 2005 - 2007
William E. Doyle, P.A. 2000 - 2005
Martin L. Leibowitz, P.A. 2000 - 2000
AT&T Universal Card Services 1990 - 2000
Jacksonville Sheriff's Office 1985 - 1990
Skills
Litigation, Personal Injury, Courts, Legal Research, Commercial Litigation, Civil Litigation, Family Law, Trials, Criminal Law, Corporate Law, Mediation, Product Liability, Appeals, Criminal Defense, Medical Malpractice
Education
Jacksonville University 1985 — 1988
University of Florida 1985 — 1988
Terry Parker High School 1981 — 1984
Harte-Hanks Direct Marketing, Inc March 2002 - Present
Blue Cross Blue Shield of Florida January 2000 - March 2002
Citibank Universal Card Services, Inc March 1996 - May 1999
AT&T Universal Card Services January 1994 - March 1996
Clarke-American August 1992 - April 1993
US Navy June 1986 - August 1992
Skills
Direct Marketing, Analytics, SAS Certified Base..., Segmentation, Retail Banking, Database Marketing
Education
University of North Florida
Master of Business Administration (M.B.A.)
Oregon State University
B.S, Finance
Oracle July 2013 - Present
Oracle June 2012 - July 2013
Taleo January 2009 - June 2012
Vurv Technology September 2007 - December 2008
FSV Payment Systems, Inc. April 2006 - September 2007
CitiStreet, LLC August 2000 - April 2006
Stop At Nothing, Inc. May 1998 - August 2000
AT&T Universal Card Services February 1990 - May 1998
Skills
Business Development, Personnel Management, Vendor Management, Performance Management, Restructuring, SaaS, Operations Management, Strategy, Leadership, Organizational..., CRM, Business Strategy, Recruiting, Management Consulting, Management, Analysis, Business Analysis, Business Intelligence, Call Centers, Cloud Computing, Coaching, Customer Service, Employee Engagement, Enterprise Software, Executive Management, Leadership Development, Mergers & Acquisitions, Product Management, Professional Services, Start-ups, Talent Management, Customer Satisfaction, Six Sigma, Outsourcing, Integration
Education
West Virginia University 1984 — 1985
MBA, Finance, Marketing
Embry-Riddle Aeronautical University
BS, BS, AS, Aviation Administration, Aeronautical Science, Computers in Aviation
JPMorgan Chase July 2013 - Present
MT&L January 2011 - May 2013
Integrated Printing Solutions 2009 - 2011
Business Logistic Services January 2007 - June 2008
Wachovia October 1993 - January 2007
First Union (Wachovia) 1993 - 2007
First Union National Bank 1993 - 2005
AT&T Universal Card Services 1990 - 1993
AT&T Universal Card 1990 - 1993
Citibank 1985 - 1990
Skills
Budgets, Operations Management, Securities, Process Improvement, New Business Development, Financial Services, Product Management, Risk Management, Coaching, Team Leadership, Sales Management, Vendor Management, Management, Team Management, Customer Service, Strategic Planning, Customer Satisfaction, Business Strategy, Team Building, Change Management, Analysis, Cross-functional Team..., Sales, Business Development, Credit Cards, Marketing Strategy, Strategy, Project Management, Banking, Account Management, Leadership, Business Process..., Inventory Management, Executive Management, Manufacturing, CRM, Transaction Processing, Start-ups, P&L Management, Program Management, Mergers & Acquisitions, Outsourcing, Business Planning, Product Development, Six Sigma, Competitive Analysis, Contract Negotiation, Strategic Partnerships, Management Consulting, Business Analysis
Education
Briar Cliff University 1980 — 1985
Consultant at Carlisle & Gallagher Consulting Group November 2013 - Present
Blue Cross July 2006 - November 2013
Convergys Corporation November 2003 - July 2006
CitiStreet Financial Services 2002 - 2003
Prudential Insurance December 1999 - January 2002
Convergys 1998 - 1999
AT&T Universal Card Services 1996 - 1998
AT&T Universal Card Services February 1993 - July 1996
Skills
Quality Center, Testing, Quality Assurance, SDLC, User Acceptance Testing, Test Planning, Visio, Business Analysis, Software Quality..., Requirements Analysis, Requirements Gathering, Mainframe, System Testing, Waterfall, Business Requirements, Test Cases, Systems Analysis, Regression Testing, SharePoint, QTP, Agile Methodologies, Software Project..., Test Management, Agile Testing, Defect Tracking, Test Automation, Integration Testing, Test Strategy, DB2, LoadRunner, Software Documentation, Performance Testing, Scrum, RUP, Integration, HP Quality Center
Education
Webster University (AT) 1997 — 1999
MBA, Business
The George Washington University 1996 — 1997
Masters Science, Project Management
Flagler College
Bachelors, Education & Special Education K-12
Waltham High School
Diploma
Summit Career Coaching September 2008 - Present
PlanetBuzz September 2006 - Present
Vautier Enterprises September 2006 - September 2008
Suncoast Schools Federal Credit Union April 2005 - September 2006
GATX Technology March 2000 - March 2005
First Union National Bank 1998 - 2000
AT&T Universal Card Services 1990 - 1998
Skills
HRIS, Coaching, Employee Relations, Organizational..., Succession Planning, Performance Management, Leadership Development, Talent Management, Compensation, Talent Acquisition, Strategic Planning, Employee Engagement, Employment Law, Team Building, Executive Coaching, Change Management, Mergers, Career Development, Change Leadership, Mentoring, Conflict Resolution, Vendor Relations, Organizational Design, Organizational Change, Strategy Development, Benefits, Compliance, HR Consulting, Human Capital Management, Process Engineering, Onboarding, Process Improvement, Management Consulting, Interviewing, HR Policies, Executive Development, Hiring, Employee Benefits, Business Strategy, Restructuring, Organizational..., Performance Appraisal, Personnel Management, Recruiting, Deferred Compensation, Training, Employee Training, Benefits Administration, Labor Relations, Career Counseling
Education
Rutgers University-New Brunswick 1980 — 1983
MS, Industrial/Organizational Psychology
Fairleigh Dickenson University 1976 — 1980
Bachelor's Degree, Psychology
ConvergeOne Advance Services (formerly called SimpliCTI Software Solutions) February 2013 - Present
Exony January 2012 - January 2013
VoiceRite January 2008 - December 2011
Citel Technologies 2007 - January 2008
Interactive Intelligence 2005 - 2007
Avaya 2000 - 2005
Sears 1998 - 2000
AirTouch 1996 - 1998
AT&T Universal Card Services 1990 - 1996
Skills
Call Center, Customer Relations, PBX, CTI, Workforce Management, ACD, IVR, Call Recording, VoIP, Unified Communications, Telecommunications, Sales Management, SIP, Solution Selling, Avaya, Team Leadership, New Business Development, Account Management, Process Improvement, Customer Service, Pre-sales, Cisco, Team Building, Vendor Management, Strategic Planning, Professional Services, Cloud Computing, Forecasting, Channel Management, Consultative Selling, Customer Satisfaction, Business Analysis, Negotiation, Program Management, Telephony, Problem Solving, Business Intelligence, Budgeting, Call Routing, UC, Analytics, Selling, Contact Centre, Direct Sales, Customer Experience, Channel, Contract Negotiations, Unified Messaging, Quality Management, SPC
Education
University of North Florida - College of Business Administration
BBA, Finance
GE August 2014 - Present
James A. Wheat January 2008 - Present
Lender Processing Services, Inc. (LPS) August 2012 - August 2013
Insite Managed Solutions July 2010 - March 2011
Lender Processing Services, Inc. (LPS) June 2009 - July 2010
Convergys June 2000 - December 2007
Bank of America 1997 - 1999
AT&T Universal Card Services 1990 - 1997
Education
University of North Florida 1991 — 2000
LexisNexis April 2015 - Present
CoreLogic October 2013 - April 2015
FADV / LexisNexis / ChoicePoint September 2006 - September 2013
HomeBanc Mortgage 2005 - 2006
XcelleNet 2000 - 2004
McKesson Provider Technologies 1993 - 2000
AT&T Universal Card Services 1990 - 1993
Skills
Process Improvement, Business Analysis, Business Process..., Requirements Analysis, SDLC, Quality Assurance, Process Engineering, Business Intelligence, Project Management, Requirements Gathering, Software Project..., Visio, Vendor Management, PMO, Integration, Agile Methodologies, Enterprise Architecture, Management, Program Management
Education
Florida State University - College of Business 1985 — 1989
Bachelor of Science, Finance
MasterCard 2011 - 2015
MasterCard 2009 - 2011
MasterCard 2006 - 2009
MasterCard 2004 - 2006
The Home Depot 2002 - 2004
TSYS Debt Management 2001 - 2002
Wachovia Bank 2000 - 2001
Partners First Holdings, L.L.C. 1998 - 2000
AT&T Universal Card Services 1997 - 1998
Jax Navy FCU 1995 - 1996
Skills
Debit Cards, Risk Management, Financial Services, Fraud, Program Management, Credit Cards, Payments, Leadership, Vendor Management, Banking, Management, E-payments, Payment Systems, Payment Card Processing, Retail Banking, Cards, Mobile Payments, Process Improvement, Portfolio Management, Business Analysis, Electronic Payments, Strategic Partnerships, Credit, Analytics, Acquiring, Financial Risk
Education
University of North Florida 1988 — 1992
B.A., Mass Communications
Synchrony Financial (formerly GE Capital) February 2006 - Present
GE Money July 2004 - January 2006
GE Money May 2003 - June 2004
GE Money September 2000 - April 2003
Wachovia February 1998 - August 2000
AT&T Universal Card Services July 1995 - January 1998
Skills
Risk Analytics, Financial Risk, Financial Services, Relationship Management, Portfolio Management, Credit, Strategy, Leadership, Credit Cards, Segmentation, Credit Risk, Risk Management, Underwriting, Analytics, Six Sigma, Predictive Analytics, Analysis, Basel II
Education
University of North Florida 1993 — 1995
Master's Science, Statistics
Spelman College 1989 — 1993
Bachelor's of Science, Mathematics
American Senior Benefits August 2015 - Present
American Senior Benefits August 2015 - Present
J & S Transportation October 2013 - June 2015
Saint Alphonsus Regional Medical Center December 2011 - July 2013
Edward Jones July 2010 - December 2011
Sutter Coast Hospital July 2004 - June 2010
Riverton Memorial Hospital July 1998 - July 2004
AT&T Universal Card Services 1994 - 1998
AT&T Universal Card 1994 - 1998
Skills
Public Relations, Media Relations, Event Planning, Non-profits, Public Speaking, Social Media, Strategic Communications, Community Outreach, Crisis Communications, Fundraising, Editing, Press Releases, Internal Communications, Corporate Communications, Research, Event Management, Strategic Planning, Marketing Communications, Grant Writing, Healthcare
Education
University of Oregon 1990 — 1993
Master of Science (M.S.), Political Science and Government
University of Wyoming 1986 — 1989
BA, International Studies
Citi November 2013 - Present
Citi November 1999 - November 2013
The Martin Agency May 1999 - November 1999
AT&T Universal Card Services August 1995 - May 1999
Skills
Vendor Management, Financial Services, Risk Management, Leadership, Process Improvement, Credit Cards, Analytics
Education
University of Florida - Warrington College Of Business 1996 — 1998
MBA
Muhlenberg College 1983 — 1987
Bachelor of Arts (BA), Business and Psychology
Genworth Financial August 2007 - Present
NetBank March 2002 - August 2007
JCCI 2004 - 2006
Meritage Mortgage, a division of NetBank, Inc. 2002 - 2006
International Visitor Corps of Jacksonville 1999 - 2003
Marathon Analytic Consulting 2000 - 2002
Blue Cross and Blue Shield 2000 - 2002
Bank of America 1996 - 2000
Barnett Bank 1996 - 1998
AT&T Universal Card Services 1991 - 1996
Skills
Banking, Risk Management, Credit, Financial Risk, Credit Risk, Portfolio Management, Financial Analysis, Mortgage Lending, Quantitative Analytics, Underwriting, Business Analysis, Financial Modeling, Credit Analysis, Financial Services, Strategic Financial..., Finance, Loans, Capital Markets, Insurance, Business Process..., Enterprise Risk..., Fixed Income, Analysis, Mortgage Banking, Asset Management, Due Diligence, Valuation, Mergers & Acquisitions, SAS, Relationship Management, Investments, Economic Capital, Analytics, Executive Management, Process Improvement, ALM, Actuarial Science, Structured Finance, Operational Risk..., Risk Analytics, Basel II, Statistical Modeling, Predictive Modeling, Capital Management, Predictive Analytics, SAS programming, Derivatives, Market Risk, Stress Testing, Operational Risk
Education
University of Louisville
BA, Mathematics
University of North Carolina at Chapel Hill
MS, Operations Research/Systems Analysis
Morpho N.A. (Safran) February 2011 - Present
Bank of America 1996 - June 2011
MBNA 1996 - 2005
AT&T Universal Card Services 1990 - 1996
Skills
EMV, Smart Cards, Cards, Credit Cards, Mobile Payments
Education
Loyola University Maryland 1984 — 1988
BBA, Management
Express Scripts August 2004 - October 2006
Metris Companies July 2000 - August 2004
Metris Companies 2000 - 2004
Citigroup March 1990 - June 1999
AT&T Universal Card Services 1990 - 1999
Education
University of Phoenix 2008 — 2010
Bank of America December 1996 - Present
AT&T Universal Card Services January 1991 - December 1996
AT&T American Transtech June 1986 - January 1991
Skills
Strategic Planning, System Automation, Windows Server, IIS, Powershell, C#, C# 2.0, C# 3.0, C# 4.0, Operating Systems, Computer Security, Information Security, Basics of Unix, IBM Mainframe, Disaster Recovery, Servers, Enterprise Architecture, SDLC, Windows Security, Windows Scripting, Security, IT Strategy, DB2, PMO, Unix, Mainframe
Education
University of North Florida 1984 — 2001
Bachelor of Science, Computer Science
Beeline October 2010 - Present
AT&T Universal Card Services / Citibank January 1998 - August 2008
AT&T Universal Card Services 1990 - 1998
Education
University of North Florida - College of Business Administration 1988 — 1990
Citi October 2012 - Present
Citi March 1990 - October 2012
AT&T Universal Card Services March 1990 - November 2003
Skills
Vendor Management, Business Analysis, Program Management, Banking, Risk Management, Process Improvement, SDLC, Financial Services, Strategy, Credit Cards, Relationship Management, Financial Modeling, Analytics, Loans, Retail Banking, Portfolio Management, Financial Risk, Software Project..., PMO, Credit, IT Strategy, Payments, Internet Banking, Analysis, Cards, Project Management
Education
University of North Florida - College of Business Administration 1990 — 1995
Master of Business Administration (MBA), Business concentration in Economics
Rochester Institute of Technology 1983 — 1986
Bachelor of Business Administration (BBA), Business
Target February 2014 - Present
Target October 2011 - February 2014
Target April 2007 - October 2011
Marshall Field's/Macy's 2002 - 2007
Target Direct June 2001 - October 2002
Target Financial Services February 2000 - June 2001
Target Financial Services October 1998 - January 2000
Citibank May 1998 - October 1998
AT&T Universal Card Services August 1996 - May 1998
Skills
Retail, Process Improvement, Customer Service, Vendor Management, Inventory Management, Business Analysis, Coaching, Project Management, Healthcare, Contact Center..., Strategic Planning, Program Management, Management, Strategy, Leadership, Training, Team Leadership
Education
Clemson University 1983 — 1987
BA, English/Communication
Sustain Technologies, Inc. June 2006 - Present
Daily Journal Corporation September 1999 - June 2006
MillenniumHealthCard 1997 - 1999
Ideon Group 1994 - 1997
AT&T Universal Card Services 1990 - 1994
Skills
Direct Marketing, Marketing Strategy, Project Management, Project Planning, Social Media, Strategic Planning, Leadership
Education
California State University-Sacramento
BS, Business
Xactware Solutions, a Verisk Analytics Company July 2012 - Present
GlobalBased Technologies, Inc May 2006 - February 2012
Morgan Stanley March 2000 - May 2006
AT&T Universal Card Services 1994 - 1998
Skills
Public Speaking, Content Development, Training Delivery, Instructional Design, E-Learning, Editing, Software Documentation, Microsoft Office, CSS, Management, Training, CRM, Curriculum Design, Adult Education, Leadership, Leadership Development, Coaching, Captivate, Employee Training, Organizational..., Team Building, Team Leadership, Web Development
Education
Brigham Young University
Westminster College
Availity November 2009 - Present
Merrill Lynch April 2003 - January 2009
Merrill Lynch December 1997 - April 2003
AT&T Universal Card Services March 1995 - December 1997
At&T Universal Card Services October 1993 - March 1995
AT&T Universal Card Services June 1990 - October 1993
Education
University of North Florida 1986 — 1989
BS, Marketing
Citi March 2012 - Present
Blue Cross Blue Shield of Florida October 2009 - December 2011
Citi June 2007 - January 2009
Citi January 2005 - June 2007
Citi August 2002 - June 2005
Citi December 1999 - August 2002
AT&T Universal Card Services May 1990 - December 1999
GE Capital June 1986 - May 1990
Education
University of Florida 1982 — 1986
B.S.B.A., Marketing
Convergys Corp July 2004 - Present
Convergys 2004 - Present
AT&T Solutions 1998 - 2004
AT&T Solutions Customer Care 1996 - 1998
AT&T Universal Card 1989 - 1996
AT&T Universal Card Services 1988 - 1996
Education
Nova Southeastern University
BS Management
Lender Processing Services, Inc. (LPS) July 2009 - Present
Lender Processing Services, Inc. (LPS) October 2006 - September 2008
Lender Processing Services, Inc. (LPS) June 2005 - October 2006
Lender Processing Services, Inc. (LPS) 2001 - 2005
Lender Processing Services, Inc. (LPS) 1997 - 2001
Advanta 1996 - 1997
ATT Universal Card Services 1990 - 1996
Skills
Project Management, Requirements Analysis, Software Development, Business Analysis, Vendor Management, Cross-functional Team..., Disaster Recovery, Outsourcing, Strategy, Management, Visio, Leadership, SDLC, System Administration, IT Management, Integration, Process Improvement, Business Intelligence
Education
Florida State College at Jacksonville 2008 — 2009
Teaching
Southern Illinois University 1988 — 1990
BS, Training & Development
Resource Management Services Inc. November 2011 - Present
Citibank April 1998 - November 2011
Citigroup 1998 - November 2011
Citi 1998 - November 2011
Citibank Universal Card 1998 - November 2011
AT&T Universal Card Services 1990 - 1998
AT&T Universal Card 1990 - 1998
Skills
Forecasting, Operational Risk, Retail Banking, Credit Analysis, Analysis, Customer Service, Budgets, Collections 1st and..., Third Party Vendor..., Quality Auditing, Auditing, Performance Management, Business Coaching, Training, Risk Management, Operations Management, Call Center, Financial Education, Collections, Financial Services, Financial Modeling, Leadership, Managerial Finance, Coaching, Management
Education
University of North Florida - College of Business Administration 1986 — 1987
BA, Banking and Finance
University of Florida 1984 — 1985
Associate of Arts and Sciences (AAS)
The International Institute for Conflict Prevention and Resolution May 2014 - Present
MasterCard 1984 - March 2014
MasterCard Worldwide 1984 - March 2014
AT&T Universal Card Services 1990 - 1993
Skills
Alternative Dispute..., Corporate Law, Intellectual Property, Antitrust Counseling, Employment Law, Antitrust Law, Commercial Litigation, Privacy Law, Contract Negotiation, Mergers, Financial Services, Risk Management, Debit Cards, Credit Cards, Strategic Planning, Securities Regulation, Corporate Governance, Credit, Banking, Settlement Agreements, Mergers & Acquisitions, Joint Ventures, Executive Management, Fraud
Education
New York University School of Law 1979 — 1982
LL.M., trade regulations
Brooklyn Law School 1973 — 1976
JD, Law
American University 1969 — 1973
BA, political science
State of Florida Guardian ad Litem Program April 2004 - Present
Florida Statewide Guardian ad Litem Program November 2012 - June 2014
North River Consulting 1995 - 2002
AT&T Universal Card Services 1990 - 1995
MasterCard 1981 - 1986
American Express 1977 - 1981
Skills
Strategic Planning, Non-profits, Contract Negotiation, Team Building, Leadership, Public Relations, Social Media, Marketing Communications, Advertising, Customer Service, Digital Media, Coaching, Marketing, Marketing Strategy, Business Strategy, Budgets, Public Speaking, Integrated Marketing, Community Outreach, Nonprofits
Education
University of North Florida 2007 — 2010
BA, Sociology, Criminal Justice
New York University 1980 — 1981
Fashion Institute of Technology 1971 — 1973
Associate of Arts and Sciences (AAS), Advertising & Communications
Fairleigh Dickinson University 1970 — 1971
Social Welfare
Creative Keepsakes April 2007 - Present
ING August 2005 - January 2009
CitiStreet September 2002 - August 2005
CitiStreet March 2000 - September 2002
Prudential Insurance September 1998 - March 2000
DMR 1997 - 1998
Barnett Bank 1996 - 1998
AT&T Universal Card Services 1992 - 1996
AT&T American Transtech 1983 - 1992
Education
Technical College 2001 — 2003
AS, Internet Information Systems
Nova Southeastern University 1991 — 1993
MBA, Business Administration with certification in International Business
Nova Southeastern University 1989 — 1991
BS, Professional Business Management
Florida State College at Jacksonville 1979 — 1983
AA, Business Management / Computer Science
Citi January 2014 - Present
Citi March 2013 - January 2014
Citi March 2009 - February 2012
Citi February 2007 - March 2009
Citi July 2004 - February 2007
Citi February 2001 - June 2004
AT&T Universal Card Services June 1996 - February 2001
Citi - AT&T Universal Card Services June 1990 - June 1996
Barnett Banks of Florida 1984 - 1990
Skills
Program Management, Process Improvement, Project Management, Vendor Management, Risk Management, Leadership, Management, Financial Services, Credit Cards, Requirements Gathering, Product Management, Business Analysis, PMO, Strategic Planning, Banking, Channel Partners, Relationship Management, Business Strategy, Training, Strategy, Change Management, Marketing, PMP, Sales, Cross-functional Team..., Analysis, SDLC, Business Process, Analytics, Customer Retention, Multi-channel Marketing, Portfolio Management, Non-profit Volunteer, Communications Planning, Project Portfolio..., Business Process..., Compliance Support, Issue Resolution..., Root Cause Analysis
Education
University of North Florida - College of Business Administration 1987 — 1990
Business
Florida State University 1976 — 1980
Bachelors, Education
Sandalwood High School 1973 — 1975
Premier Bankcard LLC October 2001 - Present
First Bank & Trust August 1999 - September 2001
First Union National Bank January 1996 - January 1999
First Federal Bank 1999 - 1999
AT&T Universal Card Services August 1990 - January 1996
Skills
SAS, Banking, Analytics, Business Analysis, Data Analysis
Education
Nova Southeastern University 1994 — 1996
Bachelor of Science (B.S.), Professional Management
MidAmerica Nazarene University 1979 — 1983
Meadow Lake Elementary
Meadow Lake Elementary
AT&T Universal Card Services 1992 - 1999
Education
University of Florida - Warrington College of Business Administration 1993 — 1995
MBA, Business
University of Oklahoma - Price College of Business 1981 — 1985
BBA, Accounting
GKK Works formerly Syska Hennessy Group Construction May 2008 - Present
GKK Works formerly Syska Hennessy Group Construction January 2008 - Present
J. Kirlin Special Projects, LLC October 2005 - May 2008
John J Kirlin 2005 - 2008
Local Union 72 June 2002 - October 2005
B&W Mechanical Contractors, Inc September 1996 - October 2001
AT&T Universal Card Services May 1995 - September 1996
US Navy March 1988 - August 1993
Education
Florida State College at Jacksonville
Associate, Business
Premier Bankcard Manager IMPAC Card ServicesU.S. Bank1996 - 2000
AT&T Universal Card Services 1990 - 1996
Citi 1984 - 1987
Skills
Credit, Credit Analysis, Loans, Business Analysis, Credit Cards, Financial Risk, Banking, Risk Management, Public Speaking
Education
South Dakota State University 1978 — 1982
BS, Commerical Economics
Beeline September 2013 - Present
Northgate Arinso June 2006 - September 2013
Vurv Technology 2004 - 2005
Blue Cross Blue Shield of Florida 1999 - 2004
AT&T Universal Card Services 1993 - 1998
Time Resource Management 1993 - 1996
Historic Charleston Foundation 1985 - 1988
Skills
SDLC, Project Management, SaaS, Recruiting, Cross-functional Team..., CRM, Management, Leadership
Education
University of South Carolina-Columbia 1985 — 1988
MS, Public/Applied History
Glaydin
University of South Carolina-Columbia
Master of Arts (M.A.), Public/Applied History
ADT Fire & Security 2002 - Present
Project Management Experience February 1990 - February 2015
Citi 1994 - 2004
AT&T, NTC October 1991 - July 1992
AT&T Universal Card Services June 1990 - December 1990
Skills
Quality Assurance, Testing, SharePoint, SDLC, Business Requirements, HP Quality Center, Databases
Education
Capella University 2009 — 2013
IT Project Management, Computer/Information Technology Administration and Management, 3.429
University of North Florida - College of Business Administration 1994 — 1998
Master of Business Administration (M.B.A.), Business/Commerce, General
University of Florida 1979 — 1982
Bachelor of Design, Architecture
Johnson and Johnson Vistakon October 2014 - September 2015
Association Capital Resources November 2011 - October 2014
Bonefirsh Grill January 2008 - November 2011
Accountemps/Vistakon October 2006 - April 2007
Notify MD, Incorporated January 2006 - July 2006
Express Scripts, Inc. July 2004 - December 2005
Bombardier Capital Incorporated January 2001 - January 2004
AT&T Universal Card Services January 1990 - January 2000
Skills
20 years of corporate..., Payroll Administration..., Corporate Training,..., Recruitment / Human..., Credit Analyst / Credit..., Recovery Management, COA / HOA..., Team Player with can-do..., Credit, HOA, Management, Leadership, Coaching, Strategic Planning, Sales Management, Marketing, Fundraising, Call Centers, Customer Retention, Customer Service, Human Resources, Small Business, Training, Team Building, Sales
Education
University of North Florida 1998 — 2002
Bachelors of Arts, Psychology
Santa Fe College January 2015 - Present
City of Gainesville, FL June 2010 - January 2015
BCR Construction, Inc. 2006 - 2010
Grubb & Ellis 2001 - 2006
Citibank 1998 - 2001
AT&T Universal Card Services 1997 - 1998
AT&T 1986 - 1997
Skills
Facilities Management, Operations Management, Contract Management, HVAC, Facilities Operations, Building Maintenance, Energy Management, Maintenance Management, Preventive Maintenance, Contract Negotiation, Building Services, Construction Management, Security Management, Construction, Budgets
Education
Nova Southeastern University 2012 — 2013
Bachelor's of Science, Business Administration, 3.52 GPA
Wells Fargo Digital Channels Group July 2014 - Present
Fiserv EFT February 2012 - June 2013
SunTrust Bank March 2011 - February 2012
SunTrust Bank March 2010 - March 2011
SunTrust Bank February 2008 - March 2010
SunTrust Bank March 2006 - February 2008
Metris Companies June 2000 - February 2006
AT&T Universal Card Services 1993 - 1995
Skills
Proficient in MS Office..., Analysis, Risk Management, Business Process..., Process Improvement, Project Management, Leadership, Management, Training, Budgets, Project Planning, Team Building, Policy, Data Analysis, Customer Satisfaction, Coaching, Banking, Credit, Vendor Management, Business Analysis, Financial Risk, Credit Cards
Education
Florida Community College at Jacksonville 1985 — 1987
Associate of Arts (AA), Communication, General, 3.4
SPYRUS, Inc. July 1997 - Present
AT&T Universal Card Services July 1996 - July 1997
AT&T Universal Card Services July 1996 - July 1997
AT&T Universal Card Services July 1996 - July 1997
AT&T Universal Card Services July 1996 - July 1997
AT&T Universal Card Services 1996 - 1997
Skills
Software
Education
University of Florida