First Direct
Industry: Bank
DescriptionFirst Direct is a telephone and internet based retail bank in the United Kingdom, a division of HSBC Bank plc. First Direct has headquarters in Leeds, West Yorkshire, England, and has 1.35 million customers. Customer service: 011 44 113 234 5678 Parent organization: HSBC Bank Headquarters: Leeds, United Kingdom CEO: Joe Gordon (Feb 2017–) Founder: Mike Harris Founded: October 1989
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First Direct Employees
Employee
Years
Job
Industry
Jacquielyn Jones Jacquielyn Jones's First Direct Experience April 2002 - May 2005
Job Studying , Interior Design Degree
Industry Banking
Experience
Halifax March 2013 - December 2013
Connells August 2012 - January 2013
HSBC May 2005 - August 2012
First Direct April 2002 - May 2005
Skills
Loans, Mortgage Banking, Banking, Credit, Mortgage Lending, Protection, Retail Banking, Financial Services, Residential Mortgages, Credit Risk, Cross Selling, Wealth Management, Financial Advisory, Relationship Management, Portfolio Management, Strategic Financial...
Education
University of Strathclyde 2001 — 2003
Community Arts, Arts
Penn Foster
Associate's degree, Interior Design
Halifax March 2013 - December 2013
Connells August 2012 - January 2013
HSBC May 2005 - August 2012
First Direct April 2002 - May 2005
Skills
Loans, Mortgage Banking, Banking, Credit, Mortgage Lending, Protection, Retail Banking, Financial Services, Residential Mortgages, Credit Risk, Cross Selling, Wealth Management, Financial Advisory, Relationship Management, Portfolio Management, Strategic Financial...
Education
University of Strathclyde 2001 — 2003
Community Arts, Arts
Penn Foster
Associate's degree, Interior Design
Russell Monaghan Russell Monaghan's First Direct Experience February 2012 - August 2013
Job Owner at Window Warriors
Industry Facilities Services
Experience
Window Warriors September 2013 - Present
First Direct February 2012 - August 2013
Omaha World-Herald January 2005 - February 2012
Skills
Project Management, SQL, Windows, Requirements Analysis, Microsoft Office, HTML, Customer Service, JavaScript, Change Management, Program Management, Linux, XML, CSS, C++, Window Cleaning, Electronics, Electricians
Education
Metropolitan Community College 2009 — 2012
Associate's degree, Information Technology
Weeping Willow Tree 1995 — 2009
High School Diploma
Window Warriors September 2013 - Present
First Direct February 2012 - August 2013
Omaha World-Herald January 2005 - February 2012
Skills
Project Management, SQL, Windows, Requirements Analysis, Microsoft Office, HTML, Customer Service, JavaScript, Change Management, Program Management, Linux, XML, CSS, C++, Window Cleaning, Electronics, Electricians
Education
Metropolitan Community College 2009 — 2012
Associate's degree, Information Technology
Weeping Willow Tree 1995 — 2009
High School Diploma
Hazel Nixon Hazel Nixon's First Direct Experience September 1995 - May 1998
Job Accountant at Profit Factor
Industry Accounting
Experience
Profit Factor CPA June 2012 - Present
Cristina Reddell EA January 2010 - June 2011
AARP February 2008 - April 2009
Volunteer Income Tax Assistance 2008 - 2008
H&R Block December 2003 - April 2005
First Direct September 1995 - May 1998
Midland Bank May 1990 - September 1995
Skills
Tax Preparation, Excel, Quickbooks, Systems Analysis, Financial Analysis, Online Research, Report Writing, Documentation, Accounting, SQL, COBOL, DB2/SQL, Banking, Lacerte, Change Management, Bookkeeping, Childcare, Advocacy, Budget Preparation, Budget Tracking, Programming, Program Design, International Trade, Troubleshooting, IRS, United Kingdom, English, Accounts Payable, Accounts Receivable, Corporate Finance, Tax Accounting, Corporate Tax, Income Tax, Retail Banking, Banking Operations, Non-profit..., Finance, Tax, Tax Returns, CPA
Education
College of San Mateo 2005 — 2010
AA, Accounting
Chartered Institute of Bankers
BA, Banking
Profit Factor CPA June 2012 - Present
Cristina Reddell EA January 2010 - June 2011
AARP February 2008 - April 2009
Volunteer Income Tax Assistance 2008 - 2008
H&R Block December 2003 - April 2005
First Direct September 1995 - May 1998
Midland Bank May 1990 - September 1995
Skills
Tax Preparation, Excel, Quickbooks, Systems Analysis, Financial Analysis, Online Research, Report Writing, Documentation, Accounting, SQL, COBOL, DB2/SQL, Banking, Lacerte, Change Management, Bookkeeping, Childcare, Advocacy, Budget Preparation, Budget Tracking, Programming, Program Design, International Trade, Troubleshooting, IRS, United Kingdom, English, Accounts Payable, Accounts Receivable, Corporate Finance, Tax Accounting, Corporate Tax, Income Tax, Retail Banking, Banking Operations, Non-profit..., Finance, Tax, Tax Returns, CPA
Education
College of San Mateo 2005 — 2010
AA, Accounting
Chartered Institute of Bankers
BA, Banking
Matt Tarkett Matt Tarkett's First Direct Experience January 2008 - March 2011
Job .
Industry Banking
Experience
Community Auto Group January 2013 - April 2013
Palace Clothiers October 2012 - March 2013
Verified Storm Leads October 2011 - October 2012
First Direct January 2008 - March 2011
mortgage express 2004 - 2008
LEDERMAN BONDING CO January 1998 - June 2004
Skills
Sales Management, Account Management, Sales, Strategic Planning, Marketing Strategy, Customer Service, Marketing, New Business Development, Sales Operations, Social Media Marketing, Social Media, B2B, Event Planning, Contract Negotiation, Public Relations, Advertising, Email Marketing, Online Marketing, Retail, Direct Marketing
Education
University of Iowa
Community Auto Group January 2013 - April 2013
Palace Clothiers October 2012 - March 2013
Verified Storm Leads October 2011 - October 2012
First Direct January 2008 - March 2011
mortgage express 2004 - 2008
LEDERMAN BONDING CO January 1998 - June 2004
Skills
Sales Management, Account Management, Sales, Strategic Planning, Marketing Strategy, Customer Service, Marketing, New Business Development, Sales Operations, Social Media Marketing, Social Media, B2B, Event Planning, Contract Negotiation, Public Relations, Advertising, Email Marketing, Online Marketing, Retail, Direct Marketing
Education
University of Iowa
Emma Johnston Emma Johnston's First Direct Experience October 2001 - June 2004
Job PMO at Capgemini Consulting
Industry Information Technology and Services
Experience
Capgemini November 2009 - Present
IDS-Scheer February 2005 - August 2009
First Direct October 2001 - June 2004
Skills
Business Analysis, Resource Management, PMO, Business Process..., Business Process, Project Portfolio..., SAP, Management Consulting, Project Management, ERP, Business Intelligence, Business Transformation, SharePoint, Requirements Analysis, Business Process Design, SAP R/3, MS Project, Project Planning, Team Leadership, Project Delivery, SAP ERP, Integration, IT Strategy, PMP, Data Migration, Solution Architecture, Program Management, Governance, Outsourcing, Data Warehousing, ITIL, Change Management, IT Management, Process Improvement, SDLC, IT Service Management, CRM, Enterprise Architecture, Software Project..., Pre-sales, Vendor Management, Consulting, Requirements Gathering, Process Engineering, Enterprise Software, Business Objects, Visio, Business Process..., Professional Services, Cross-functional Team...
Education
Glasgow Caledonian University 2001 — 2004
BA, Marketing
South Forsyth High school 1996 — 2000
Capgemini November 2009 - Present
IDS-Scheer February 2005 - August 2009
First Direct October 2001 - June 2004
Skills
Business Analysis, Resource Management, PMO, Business Process..., Business Process, Project Portfolio..., SAP, Management Consulting, Project Management, ERP, Business Intelligence, Business Transformation, SharePoint, Requirements Analysis, Business Process Design, SAP R/3, MS Project, Project Planning, Team Leadership, Project Delivery, SAP ERP, Integration, IT Strategy, PMP, Data Migration, Solution Architecture, Program Management, Governance, Outsourcing, Data Warehousing, ITIL, Change Management, IT Management, Process Improvement, SDLC, IT Service Management, CRM, Enterprise Architecture, Software Project..., Pre-sales, Vendor Management, Consulting, Requirements Gathering, Process Engineering, Enterprise Software, Business Objects, Visio, Business Process..., Professional Services, Cross-functional Team...
Education
Glasgow Caledonian University 2001 — 2004
BA, Marketing
South Forsyth High school 1996 — 2000
Kevin Newman Kevin Newman's First Direct Experience 1989 - 1997
Job Head of RBWM North America at HSBC Retail Banking and Wealth Management
Industry Banking
Experience
HSBC Retail Banking and Wealth Management January 2014 - Present
HSBC January 2011 - January 2014
Citi 1997 - 2000
First Direct 1989 - 1997
Skills
Retail Banking, Information Technology, Banking, Portfolio Management, Risk Management, Relationship Management, Financial Services, Change Management, Strategy, Business Strategy, Credit Risk, Financial Risk
Education
University of Essex 1979 — 1980
Master's degree, American Government and Politics (United States)
Keele University 1975 — 1979
Ba Hons, Politics & American Studies, 2 : 1
Churchers College 1968 — 1975
A levels / O Levels, Various
HSBC Retail Banking and Wealth Management January 2014 - Present
HSBC January 2011 - January 2014
Citi 1997 - 2000
First Direct 1989 - 1997
Skills
Retail Banking, Information Technology, Banking, Portfolio Management, Risk Management, Relationship Management, Financial Services, Change Management, Strategy, Business Strategy, Credit Risk, Financial Risk
Education
University of Essex 1979 — 1980
Master's degree, American Government and Politics (United States)
Keele University 1975 — 1979
Ba Hons, Politics & American Studies, 2 : 1
Churchers College 1968 — 1975
A levels / O Levels, Various
Brittany K Brittany K's First Direct Experience January 2015 - June 2015
Job Account Executive
Industry Management Consulting
Experience
First Direct January 2015 - June 2015
Professional Research Consultants, Inc. February 2013 - August 2013
Skills
Marketing, Marketing Strategy, Account Management, Social Media, Market Research, Strategy, Social Networking
Education
Penn Foster 2012 — 2014
First Direct January 2015 - June 2015
Professional Research Consultants, Inc. February 2013 - August 2013
Skills
Marketing, Marketing Strategy, Account Management, Social Media, Market Research, Strategy, Social Networking
Education
Penn Foster 2012 — 2014
John Speak John Speak's First Direct Experience June 2005 - September 2006
Job Business Analyst at EFI
Industry Information Technology and Services
Experience
EFI March 2014 - Present
EFI November 2010 - March 2014
EFI December 2011 - June 2012
Radius Solutions January 2009 - November 2010
Radius Solutions August 2007 - January 2009
First Direct June 2005 - September 2006
Skills
SharePoint, Test Automation, Agile Methodologies, C#, Software Development, Product Management, Quality Assurance, Atlassian JIRA, Confluence, Project Planning, Manual Testing, Team Leadership, Technical Writing, Change Management, Fisheye, Mercurial, InfoPath, Business Process, Testing, Scrum, Software Quality..., jQuery, Agile Project Management, Integration, Business Analysis
Education
The University of Hull 2004 — 2007
1st Class (Honours)
Morley High 1997 — 2004
EFI March 2014 - Present
EFI November 2010 - March 2014
EFI December 2011 - June 2012
Radius Solutions January 2009 - November 2010
Radius Solutions August 2007 - January 2009
First Direct June 2005 - September 2006
Skills
SharePoint, Test Automation, Agile Methodologies, C#, Software Development, Product Management, Quality Assurance, Atlassian JIRA, Confluence, Project Planning, Manual Testing, Team Leadership, Technical Writing, Change Management, Fisheye, Mercurial, InfoPath, Business Process, Testing, Scrum, Software Quality..., jQuery, Agile Project Management, Integration, Business Analysis
Education
The University of Hull 2004 — 2007
1st Class (Honours)
Morley High 1997 — 2004
Melissa Scatena, SPHR Melissa Scatena, SPHR's First Direct Experience March 2005 - December 2005
Job VP Organizational Development at HSBC
Industry Human Resources
Experience
HSBC January 2015 - Present
HSBC January 2013 - January 2015
HSBC November 2010 - October 2011
HSBC Card Services December 2008 - February 2010
HSBC Card Services December 2007 - December 2008
HSBC Card Services June 2007 - December 2007
First Direct March 2005 - December 2005
HSBC Card Services February 2001 - March 2005
Household Credit Services February 2000 - February 2001
Household Credit Services June 1999 - February 2000
Skills
Employee Engagement, Organizational..., Talent Management, Culture, Culture Change, Project Management, Personnel Management, Recruiting, Employee Relations, Human Resources, Leadership Development, Succession Planning, Deferred Compensation, Leadership, Vendor Management
Education
California Polytechnic State University-San Luis Obispo 1995 — 1999
B.S. Business Administration, Human Resources
JFK University 2004 — 2006
M.A., Career Development
HSBC January 2015 - Present
HSBC January 2013 - January 2015
HSBC November 2010 - October 2011
HSBC Card Services December 2008 - February 2010
HSBC Card Services December 2007 - December 2008
HSBC Card Services June 2007 - December 2007
First Direct March 2005 - December 2005
HSBC Card Services February 2001 - March 2005
Household Credit Services February 2000 - February 2001
Household Credit Services June 1999 - February 2000
Skills
Employee Engagement, Organizational..., Talent Management, Culture, Culture Change, Project Management, Personnel Management, Recruiting, Employee Relations, Human Resources, Leadership Development, Succession Planning, Deferred Compensation, Leadership, Vendor Management
Education
California Polytechnic State University-San Luis Obispo 1995 — 1999
B.S. Business Administration, Human Resources
JFK University 2004 — 2006
M.A., Career Development
Jayne McLaughlin's First Direct Experience January 1995 - September 2004
Job Senior Manager coaching at Asurion
Industry Banking
Experience
Asurion September 2013 - Present
Asurion May 2012 - Present
Asurion July 2011 - Present
Northern Rock PLC September 2004 - August 2006
First Direct January 1995 - September 2004
Skills
Management, Customer Service, Time Management, Call Centers, Customer Experience, Operations Management, Process Improvement, Customer Satisfaction, Customer Retention, Contact Centers, Telecommunications, Team Leadership, Business Process..., Leadership, Performance Management, Workforce Management
Education
University of Gloucestershire 1986 — 1989
HND, business and finance
Andrew marvel high
Asurion September 2013 - Present
Asurion May 2012 - Present
Asurion July 2011 - Present
Northern Rock PLC September 2004 - August 2006
First Direct January 1995 - September 2004
Skills
Management, Customer Service, Time Management, Call Centers, Customer Experience, Operations Management, Process Improvement, Customer Satisfaction, Customer Retention, Contact Centers, Telecommunications, Team Leadership, Business Process..., Leadership, Performance Management, Workforce Management
Education
University of Gloucestershire 1986 — 1989
HND, business and finance
Andrew marvel high
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