General Motors Customer Care & Aftersales

Description

Address: 6200 Grand Pointe Dr, Grand Blanc, MI 48439 Phone: (810) 606-2001Hours: Place name: : : : Website: : Category: : : Website: http://www.gm.com/ Category: Business center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of GM Customer Care & Aftersales Posting publicly on the Web Write a review Reviews"Excellent environment, culture and facility" "I work here, foods good" "2) Install and setup and account for Pokemon Go and create a trainer." View all Google reviews

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General Motors Customer Care & Aftersales Employees

Employee
Years
Job
Industry
Paul Johnson Paul Johnson Greater Chicago Area Details
Paul Johnson's General Motors Customer Care & Aftersales Experience 2000 - 2004
Job Deputy General Director Americas Region
Industry Automotive
Experience
NTN USA Corporation   August 2013 - Present
Schwartz Advisors LLC   May 2013 - July 2013
Federal-Mogul Corporation  November 2010 - December 2012
General Motors  2006 - 2010
General Motors  2004 - 2006
General Motors - Customer Care & Aftersales  2000 - 2004
General Motors - Adam Opel AG   1997 - 2000
General Motors - Treasurer's Office  1995 - 1997
Boeing Commercial Airplanes  1986 - 1989

Skills
Automotive, Automotive Aftermarket, Aerospace, Product Development, Cross-functional Team..., Strategic Planning, Parts, Business Planning, Business Strategy, New Business Development, Process Improvement, Operations Management, Private Equity, Strategy, Product Management, Business Development, Program Management, Negotiation, Supply Chain, Mergers & Acquisitions, Management, Pricing, Vehicles, Leadership, Customer Satisfaction, Manufacturing, Competitive Analysis, Purchasing, Strategic Partnerships, Procurement, Sales, P&L Management, Marketing, Executive Management, Analysis, Profit, Forecasting, Analytics, Finance, Automobile

Education
University of Michigan   1989 — 1991
MBA - Stephen M. Ross School of Business, General Management Major, Finance Minor

Purdue University   1982 — 1986
B.S., Aeronautical & Astronautical Engineering

Debbie Harrington Debbie Harrington Greater Detroit Area Details
Debbie Harrington's General Motors Customer Care & Aftersales Experience August 2008 - December 2010
Job Manager, SAP Sales & Marketing Business Lead, GM Customer Care & Aftersales at General Motors Customer Care & Aftersales
Industry Automotive
Experience
General Motors  March 2013 - Present
General Motors  January 2011 - February 2013
General Motors Customer Care & Aftersales   August 2008 - December 2010
General Motors  January 2006 - July 2008
General Motors  February 2005 - December 2005
General Motors  November 2003 - January 2005
General Motors  April 1999 - October 2003
General Motors  October 1991 - March 1999
General Motors  January 1989 - October 1991
General Motors  September 1987 - January 1989

Skills
Automotive, Process Improvement, Supply Chain Management, Lean Manufacturing, Continuous Improvement, Six Sigma, Value Stream Mapping, Supply Chain, Kaizen, SAP, Warehousing, Logistics, Cross-functional Team..., Change Management, 5S, Warehouse Management, Quality Management, Process Engineering, Business Process, Management, Operations Management, Supply Management, Project Management, Inventory Management, Root Cause Analysis, Kanban, Purchasing, Training, ERP, Manufacturing..., Analysis, Materials Management, Business Process..., Project Planning, Team Management, Integration, Parts, CRM, Customer Satisfaction, Team Building, MRP, Leadership, Global Sourcing, Manufacturing, Program Management, Vehicles, PPAP, FMEA, Strategic Sourcing, Operational Excellence

Education
University of Nevada-Reno   1978 — 1982
Bachelor of Science (B.S.), Business Management

Joyce Francis Joyce Francis Washington D.C. Metro Area Details
Joyce Francis's General Motors Customer Care & Aftersales Experience July 1997 - Present
Job Supervisor at General Motors Service & Parts Operations
Industry Warehousing
Experience
General Motors Service & Parts Operations  August 1997 - Present
General Motors Customer Care & Aftersales   July 1997 - Present
General Motors  2005 - 2013
General Motors  1997 - 2012

Skills
Process Improvement, Six Sigma, Warehousing, Continuous Improvement, Inventory Control, Supply Chain, Automotive, Lean Manufacturing, Value Stream Mapping, Logistics Management, Purchasing, Supply Chain Management, Operations Management, 5S, Kaizen, Materials Management, Forklift Operator, Customer Service, Manufacturing..., Distribution Center..., Inventory Management, Manufacturing, Logistics, Warehouse Management, Team Building, Kanban, Root Cause Analysis, Time Management, Shipping, Customer Satisfaction, Fleet Management, Procurement, Quality Management, Process Scheduler, Strategic Sourcing, Industrial Engineering, ISO, Supervisory Skills, Cross-functional Team..., Transportation, Toyota Production System, Quality Control, Quality Assurance, SPC, JIT, Operational Excellence, MRP, Production Planning, DMAIC, Assembly Lines

Education
Baker College Business and Corporate Services   1990 — 1997
Bachelor Degree

Mott Community College   1981 — 1984
Associate's degree

Derek Dean Derek Dean Greater New York City Area Details
Derek Dean's General Motors Customer Care & Aftersales Experience June 2011 - December 2012
Job District Manager of Aftersales Buick GMC at General Motors
Industry Automotive
Experience
General Motors  September 2014 - Present
General Motors  December 2012 - August 2014
General Motors Customer Care & Aftersales   June 2011 - December 2012
General Motors / Service and Parts Operations   December 2008 - October 2010
General Motors / Service and Parts Operations   September 1999 - November 2008
Melior Institute   May 1998 - August 1999
Automotive Retailer / Dealership   1993 - 1998

Skills
Parts, Automotive, Inventory Management, Problem Solving, Customer Relations, Customer Service, Customer Satisfaction, Market Planning, Marketing Strategy, Strategic Planning, Negotiation, Automotive Aftermarket, Retail, Sales Management, Team Building, B2B, Promotions, Automobile, Marketing, Powertrain, Vehicles, Customer Retention, Warranty, Sales Operations, Automotive Parts, Motorsports, Tires, New Business Development, Profit, Forecasting, Automotive Electronics, Competitive Analysis, Sales, Sales Process, Continuous Improvement, Leadership, Dealers, Process Improvement, Aftersales, Cross-functional Team..., Operations Management, Manufacturing, Product Development, Fleet Management, PPAP, Purchasing, Business Planning, Dealer Management, Income Statement, Pricing

Education
Franklin University   2001 — 2006
Bachelor of Science

Macomb Community College   1994 — 1996
Associate of Science (A.S.)

Crystal Stults Crystal Stults Dayton, Ohio Area Details
Crystal Stults's General Motors Customer Care & Aftersales Experience 2008 - 2011
Job GM Customer Care & Aftersales Quality Dealer Liaison
Industry Automotive
Experience
General Motors  March 2011 - Present
General Motors-Customer Care & Aftersales  2008 - 2011
General Motors  August 1995 - October 2008
Crystal's Cafe   2004 - 2004

Skills
Continuous Improvement, Lean Manufacturing, Kaizen, ISO, Value Stream Mapping, 5S, Manufacturing..., SPC, Manufacturing..., Team Building, Automation, APQP, Manufacturing, PPAP, Six Sigma, Toyota Production System, Process Engineering, Automotive, Root Cause Analysis, Engineering, FMEA, Quality Management, Preventive Maintenance, Kanban, Manufacturing Operations, Machine Tools, Supplier Quality, DFMEA, Industrial Engineering, GD&T, Materials Management, Vehicles, Supply Management

Education
Kennedy Western University   1997 — 2006
BA, Business Administration

Steve Walbrun Steve Walbrun Greater Detroit Area Details
Steve Walbrun's General Motors Customer Care & Aftersales Experience January 2005 - March 2012
Job Customer Database and Operations Manager at General Motors
Industry Automotive
Experience
General Motors  March 2012 - Present
General Motors--Customer Care & Aftersales  January 2005 - March 2012
General Motors  February 2000 - January 2005
General Motors  January 1999 - February 2000
General Motors Service Parts Operations  October 1995 - December 1998
GM Parts   October 1993 - October 1995
General Motors  May 1991 - October 1993

Skills
E-commerce, Product Development, Program Management, Cross-functional Team..., Product Management, Marketing, Process Improvement, B2B, Automotive, Business Process..., Management, Business Strategy, Six Sigma, New Business Development, Strategy, Sales Management, Entrepreneurship, Team Leadership, Business Analysis, Vehicles, Business Development, CRM, Sales, Training, Sales Process

Education
Creighton University   1986 — 1988
MBA

Penn State University   1979 — 1983
BS

Mark W. Carman Mark W. Carman Greater Los Angeles Area Details
Mark W. Carman's General Motors Customer Care & Aftersales Experience 1989 - 2010
Job Regional Operations Manager Customer Care and Aftersales (Formerly Service & Parts Operations) at General Motors
Industry Automotive
Experience
General Motors  November 2008 - Present
General Motors - Customer Care & Aftersales  1989 - 2010
General Motors - Service & Parts Operations  April 2005 - October 2008
General Motors – Service & Parts Operations   August 2001 - March 2005
Needham Harper Worldwide  1985 - 1988

Skills
Cross-functional Team..., Automotive, Purchasing, Marketing, Management, Forecasting, Sales, Customer Satisfaction, Team Building, Operations Management, Customer Service, Logistics, Vehicles, Continuous Improvement, Business Planning, Sales Management, Customer Retention, Change Management, New Business Development, Leadership, Manufacturing, Marketing Strategy, Product Development, Parts, Strategic Planning, Project Planning, Program Management, Process Improvement, Supply Chain Management, Pricing, Lean Manufacturing, Inventory Management, Supply Chain, Budgets, Sales Operations, Competitive Analysis, Six Sigma, Negotiation, Strategy, Team Leadership, Automobile, P&L Management, Business Strategy, B2B, Automotive Aftermarket, Profit, Account Management, Market Planning, CRM

Education
Thunderbird School of Global Management   1988 — 1989
M.I.M., Master of International Management

Michigan State University   1980 — 1985
B.A., Advertising and Spanish

Lori Woods Lori Woods Greater Detroit Area Details
Lori Woods's General Motors Customer Care & Aftersales Experience June 2010 - February 2011
Job Supplier Manager, Performance Improvement Team at General Motors
Industry Automotive
Experience
General Motors  April 2012 - Present
General Motors  January 2011 - April 2012
General Motors Customer Care & Aftersales   June 2010 - February 2011
General Motors  October 2009 - September 2010
General Motors  July 2008 - October 2009
Flint Truck Assembly   February 2008 - June 2008
General Motors  August 2004 - January 2008
General Motors  May 2000 - July 2004
General Motors  November 1999 - April 2000
Road Commission for Oakland County  May 1993 - October 1999

Skills
Inventory Management, Material Flow, Manufacturing Management, Cost Reduction, Word, Excel, Supplier, Operations Management, Logistics, Supply Chain Management, Materials Management

Education
Kettering University   2003 — 2003
MSMM, Manufacturing Management

Kettering University   2000 — 2002
MSOM, Operations Management

University of Michigan-Dearborn   1990 — 1992
BGS, Public Administration, Communication, Political Science

Oakland Community College   1989 — 1990
Associate, General Studies

Lansing Community College   1987 — 1987
Certificate, Assessment Administration

Lakeland High School   1976 — 1980

Elise McCullough Elise McCullough Greater Detroit Area Details
Elise McCullough's General Motors Customer Care & Aftersales Experience 2013 - Present
Job Packaging Engineer at GM Customer Care & Aftersales
Industry Automotive
Experience
General Motors Customer Care & Aftersales   2013 - Present
Delphi  June 2011 - Present
Delphi  April 2009 - May 2011
DELPHI Corporation  October 1997 - March 2009
EDS, an HP company  September 1987 - October 1997

Education
Michigan State University   1982 — 1987
BS, Packaging Engineering

Leon Mellen Leon Mellen Clarkston, Michigan Details
Leon Mellen's General Motors Customer Care & Aftersales Experience 2000 - April 2005
Job Sales AdministrationRetired
Industry Automotive
Experience
Retired  December 2013 - Present
Aerotek  2005 - 2013
General Motors Customer Care & Aftersales   2000 - April 2005
General Motors  1967 - 2005

Skills
Vehicles, Automotive, Parts, Sales Administration, Sales Management, Marketing, Sales Operations, Continuous Improvement, Customer Satisfaction, Manufacturing, Powertrain, Customer Retention, Automobile, Purchasing, Cross-functional Team..., Product Development

Education
Oakland University   1962 — 1967
Bachelor's degree, Engineering Science & Business Administration, 3+

Carolyne Pegues Carolyne Pegues Flint, Michigan Details
Carolyne Pegues's General Motors Customer Care & Aftersales Experience March 2012 - Present
Job Parts & Accessories Financial SAP Global Lead at General Motors Customer Care & Aftersales
Industry Automotive
Experience
General Motors Customer Care & Aftersales   March 2012 - Present

Skills
Microsoft Office, SAP, Automotive, Continuous Improvement, Process Improvement, Customer Service, Product Development, Project Management, Microsoft Excel, Team Building

Education
University of Michigan-Flint   1985 — 1990
Bachelor of Business Administration (BBA), Accounting