Gloria Jean's Coffees
Industry: Company
DescriptionGloria Jean's Coffees is a franchised specialty coffeehouse company that has opened more than 1,000 coffee houses across 39 markets worldwide, including over 460 in Australia. In 2014 Gloria Jeans was purchased by the Retail Food Group for $163.5 million. It was named after the singer Gloria Jean. Headquarters: Castle Hill, Australia Founded: 1979, Australia Key person: Nabi Saleh Parent organization: Diedrich Coffee Founders: Gloria Jean Kvetko, Ed Kvetko Subsidiary: Praise U.S. Holdings, Inc.
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Gloria Jean's Coffees Employees
Independent Contractor January 2014 - Present
Plan Sponsor Advisors June 2010 - June 2011
Plan Sponsor Advisors July 2007 - June 2011
DHR International June 2005 - July 2007
North Park University August 2002 - May 2005
Gloria Jeans Coffees 1999 - 2005
Education
Northeastern Illinois University 2008 — 2010
MA, Human Resource Development
North Park University 2002 — 2005
BA, Psychology
Sprint July 2014 - Present
C3 Presents September 2013 - Present
Gloria Jean's Coffees August 2004 - September 2007
Skills
Event Planning, Customer Service, Management, Microsoft Excel, Entertainment, Event Management, Social Media, Social Media Marketing, Social Networking
Education
Austin Community College 2009 — 2013
Business Adminstration
Byline Bank March 2008 - Present
Claries June 2007 - July 2009
Gloria Jeans Coffees January 2006 - June 2007
Skills
Customer Service, Sales, Customer Satisfaction, Microsoft Office, Microsoft Excel
Education
College of DuPage 2005 — 2007
Morton West 2001 — 2005
high shool
Leader Mortgage August 2013 - Present
Leader Mortgage September 2010 - Present
Gloria Jean's Coffees May 2009 - Present
Leader Mortgage January 2007 - August 2010
Leader Mortgage September 2003 - January 2007
Leader Mortgage September 2002 - September 2003
Leader Mortgage August 2001 - September 2002
TAMUK September 2000 - May 2001
Roffe June 1999 - August 1999
Electrical Design Company September 1995 - August 1997
Skills
Calyx, DOS, Visual Basic, HTML, C, Unix, SQL, Operating Systems, Vendor Management, Team Management, Training, Negotiation, Leadership, Management, Retail, Business Planning, Marketing, Analysis, Strategy, Loans, Sales, Finance, Microsoft Office, Software Documentation, Access, Strategic Planning, Time Management, Portfolio Management, Customer Satisfaction, Coaching, Investments, Mortgage Lending, Business Development, CRM, Purchasing, Business Process, Market Research, Sales Management
Education
Texas A&M University 1999 — 2001
MBA, Finance
IBMA 1998 — 1999
Certified Course, International Marketing
IBMA 1997 — 1999
MBA, Marketing
IBMA 1997 — 1998
Certified Course, Advertising
BIT 1991 — 1995
BE, Electrical Engg
Walker Inspection Service, LLC 2014 - Present
City of Dublin Building Standards March 2005 - March 2013
Delaware County May 1999 - March 2004
Gloria Jean's Coffees July 1995 - May 1999
C.E. Walker Construction Company 1978 - 1995
Skills
Plan Review, Code Enforcement, Life Safety, Government, Building Codes, Zoning, Local Government, Renovation, Public Safety, Inspection, Construction, Emergency Management, Emergency Services, Urban Planning, Public Speaking, Microsoft Office, Residential Homes, Construction Management
Education
University of Missouri-Columbia 1970 — 1972
Master of Science
University of Missouri-Columbia 1966 — 1970
B.A., Psychology
ESM Solutions July 2015 - Present
ESM Solutions August 2014 - June 2015
KavoKerrGroup February 2014 - July 2014
SEI October 2013 - February 2014
Lilly Pulitzer March 2011 - October 2013
Advance Healthcare Shop July 2008 - August 2010
Gloria Jeans Coffees January 2006 - May 2008
DIXIE HOME CRAFTERS December 2004 - August 2005
Skills
Microsoft Word, Excel,..., Basic knowledge of PHP,..., Hands-on experience..., Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Facebook, Leadership, Project Management, Process Scheduler, E-commerce, Troubleshooting, Social Networking, Team Leadership, Software Documentation, Sales, Purchasing
Education
Temple University 2011 — 2013
Bachelor of Business Administration, Management Information Systems
Temple University 2010 — 2013
Management Information Systems, Information Technology, 2.86
Rosita's Fine Mexican Food January 2009 - Present
Gloria Jean's Coffees November 2006 - August 2008
Skills
Microsoft Word, PowerPoint, Teamwork, Sustainability, Customer Service, Geography, Research, Sales, Leadership, Restaurants, Time Management, Customer Satisfaction, Inventory Management, Event Management, Training, Menu Development, Data Entry
Education
Arizona State University 2011 — 2013
Bachelor of Arts (B.A.), Sustainability- Sustainable Urban Dynamics
Mesa Community College 2006 — 2011
Associate of Arts (A.A.), General Studies
LifeWay Christian Store July 2013 - July 2014
Oxford Mortgage Corporation December 2011 - November 2012
Starbucks October 2011 - December 2011
Peoria Charter Coach Company January 2011 - June 2011
Menards May 2008 - January 2011
Gloria Jean's Coffees September 2006 - September 2007
Skills
Writing Skills, Organizing, Customer Service, Answering Phones, Typing, Teamwork, Microsoft Office, Leadership, Management, Telephone Skills, PowerPoint, Microsoft Word, Sales
Education
Bradley University 2008 — 2010
B.S., Education and Health Sciences
Illinois Central College 2006 — 2008
Starbucks August 2011 - September 2012
American Eagle Outfitters May 2011 - August 2011
Gloria Jean's Coffees August 2009 - December 2009
Skills
Microsoft Office, Customer Satisfaction, AutoCAD, Revit, Rhinoceros, Photoshop, SketchUp, Illustrator, Architectural Design, PowerPoint
Education
University of Illinois at Urbana-Champaign 2012 — 2015
Architecture
Federal Reserve Bank of Chicago December 2014 - Present
Blitt and Gaines, P.C. September 2013 - December 2014
Chris & Greg Enterprises, Inc January 2008 - August 2014
Gloria Jean’s Coffees January 2011 - September 2013
Chicago Sweet Connection Bakery January 2009 - January 2011
Skills
Management, Customer Service, Customer Satisfaction, Sales, Teamwork, Invoicing, Time Management, Retail, Microsoft Office, Food & Beverage, Microsoft Excel, PowerPoint, Human Resources, Recruiting, Electronic Filing, Applicant Tracking..., Leadership
Education
Roosevelt University 2012 — 2014
M.S, Human Resource Management
University of Illinois at Chicago 2006 — 2011
B.A, English Literature
Service Systems Associates April 2013 - March 2014
Chartwells (Higher Education Division) August 2011 - April 2013
Rovertown May 2011 - August 2011
Harbaugh's Cafe July 2008 - August 2011
Gloria Jean's Coffees September 2007 - March 2008
17th Street Warehouse April 2003 - November 2007
Kerasotes Theaters December 2003 - May 2007
Education
Southern Illinois University, Carbondale 2008 — 2011
Bachelors, Business Management
Grenoble Ecole de Management - Grenoble Graduate School of Business 2010 — 2010
International Marketing & Geopolitics
John A. Logan Community College 2005 — 2007
General Studies
JCPenney 2010 - Present
New View Redesign & Staging 2006 - 2010
Gloria Jean's Coffees 1997 - 2004
Burlington Northern Santa Fe Railway 1990 - 1997
Skills
Creative Strategy, Innovation, Interior Design, Interior Lighting, Window Treatments, Consumer Behaviour, Theme Development, Team Leadership, Strategic Alliances, Financial Management..., Accounting Management, Inventory Management, Vendor Relationships, Customer Service, Strategic Communications, Color Coordination, Textiles, Fabric Selection, Bedding, Furniture, Drapery, Draperies
Education
Loyola University Chicago
Bachelor of Business Administration, Accounting and Business/Management
Acapulco Restaurants March 1996 - August 1998
Gloria Jean's Coffees February 1996 - March 1998
Self-employed February 1972 - March 1995
Lyon's Restaurant's February 1972 - March 1995
Skills
Customer Service, Restaurants, Budgets, Food, Inventory Management, Negotiation, Strategic Planning, Microsoft Office, Sales Management, Management, Microsoft Word, Microsoft Excel, Operations Management, Leadership Development, Recruiting, Project Management, Process Improvement, Employee Relations, Human Resources, Construction, Retail
Education
Fresno City College 1962 — 1964
Associate of Arts (A.A.), Music
Kerman High 1958 — 1962
G. E.D., College Prep
Chicago International Movies and Music Festival, CIMMfest February 2014 - Present
Highlight Magazine August 2012 - Present
Music Garage December 2014 - May 2015
Gloria Jean's Coffees November 2009 - March 2015
The Columbia Chronicle August 2014 - December 2014
PRSSA February 2013 - January 2014
Mercy Lounge May 2013 - September 2013
Fearless Radio May 2012 - May 2013
Skills
Promotions, Screen Printing, Inventory Management, Graphic Design, Creative Writing, Online Journalism, Journalism, Organization, Photography, Event Photography, Live Events, Event Management, Guest Service Management, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Photoshop, Adobe Creative Suite, Online Advertising, Social Media Marketing, Social Networking, Website Promotion, Website Development, Reviews, Radio Host, Online Communications, Art Education, Drawing, Teaching, Retail, Customer Service, Food & Beverage, Barista Training, Music Industry, Marketing
Education
Columbia College Chicago 2011 — 2015
Bachelor of Arts (B.A.), Arts, Entertainment, and Media Management
Mach Mold Inc. December 2011 - Present
The Sand Castle Inn June 2010 - Present
Sun 'n Sand Resort May 2011 - November 2011
Gloria Jeans Coffees April 2009 - June 2010
Skills
Customer Service, Inventory Management, Time Management, Data Entry, Food & Beverage, Microsoft Word, Microsoft Office, Food, PowerPoint, Microsoft Excel, Hospitality, Outlook, Teamwork, Retail, Restaurants, Purchasing
Education
Everest Institute-Kalamazoo 2008 — 2009
Medical Assisting Diploma, Medical Assisting
Sturgis High School 2001 — 2005
Extended Stay America April 2015 - Present
Extended Stay Hotels August 2012 - April 2015
Extended Stay Hotels 2005 - August 2012
Extended Stay Hotels 2002 - 2005
Extended Stay Hotels July 2001 - 2002
Radisson September 1998 - July 2001
Gloria Jean's Coffees 1996 - 1998
Skills
Hotel Management, Hospitality Management, Sales, Communication Skills, Building Relationships, Strategic Thinking, Increasing Sales Revenue, Increasing Operational..., Hospitality, Hotels, Revenue Analysis, Food & Beverage, Yield Management, Lodging, Hospitality Industry, Rooms Division, Forecasting, Customer Service, Income Statement, Pre-opening, Management, Catering, Micros, Property Management..., Process Scheduler, OnQ, Operations Management, Hiring, Training, Hotel Booking, Opening Hotels, Front Office, Resorts, Cost Control, Time Management, Guest Service Management, Revenue Forecasting, Customer Satisfaction, Restaurants, Guest Recovery, Meeting Planning, Convention Services, Banquets, P&L, Tourism, Restaurant Management, CRM, Hotel Administration, Food, New Restaurant Openings
Education
Quinsigamond Community College 1996 — 1998
Hospitality Management
Algonquin Regional High School 1992 — 1996
High School, General Studies
Stephens & Michaels Associates, Inc. June 2015 - Present
Artist (Freelance) September 2005 - Present
Richard J. Boudreau & Associates, LLC February 2009 - October 2014
Richard J. Boudreau & Associates, LLC October 2010 - September 2013
Pacific Sunwear June 2008 - February 2009
Gloria Jean's Coffees August 2006 - June 2008
Skills
Graphic Design, Customer Service, Drawing, Microsoft Excel, Illustration, Negotiation, Painting, Microsoft Word, Adobe Photoshop, Adobe Illustrator, Watercolor, Windows, Mixed Media, Adobe Dreamweaver, HIPAA, FDCPA, GLBA
Education
Northern Essex Community College 2006 — 2007
N/A, Psychology/Business Management/Graphic Design
New Hampshire Institute of Art 2005 — 2006
N/A, Photography/Illustration
Salem High School 2001 — 2005
Eau Claire Area Chamber of Commerce November 2013 - Present
SDR Coffee Inc. November 2003 - Present
Gloria Jean's Coffees November 2003 - January 2014
Chippewa Valley Technical College August 2009 - August 2010
National Business Institute, Inc. (NBI) January 2002 - May 2004
J. J. Keller & Associates, Inc. June 1995 - January 2002
Oster Communications, Inc. May 1981 - June 1995
WFRL/WXXQ Stations June 1975 - May 1981
Skills
Marketing, Leadership, Marketing Strategy, Strategic Planning, Customer Service, Product Development, Retail, Training, Nonprofits, Entrepreneurship, Public Relations, Marketing Communications, Public Speaking, Advertising, Social Media, Event Planning, Event Management, Social Media Marketing, Small Business, Social Networking, Coaching
Education
University of Illinois at Urbana-Champaign 1978 — 1980
B.S., Agricultural Communications
Highland Community College 1976 — 1978
A.S., Agriculture
The Davey Tree Expert Company August 2014 - Present
Macy's August 2011 - August 2014
Peet's Coffee & Tea November 2013 - June 2014
Gloria Jean's Coffees February 2012 - November 2013
Live Nation May 2010 - August 2010
Cumulus Media June 2009 - September 2009
Skills
Public Relations, Marketing, Photoshop, Press Releases, Microsoft Office, Social Media, Social Media Marketing, Basic HTML, PC, Mac OS X, Teamwork, Marketing Communications, Time Management, Customer Service, Flexibility, Broadcast, Promotions, Proposal Writing, General Office Skills, Microsoft Excel, Microsoft Word, PowerPoint, Adobe Fireworks, Facebook, Twitter, Tumblr, Foursquare, Blogger, OS X, Event Management
Education
The Ohio State University 2007 — 2011
Bachelor of Arts (BA), Strategic Communication
Cardio Barre Franchise, LLC February 2014 - Present
Cardio Barre Franchise, LLC May 2013 - Present
Balboa Brands Inc. January 2011 - July 2011
Balboa Brands Inc. January 2011 - May 2011
Guidepoint Global Advisors January 2009 - December 2010
Relax The Back Franchise December 2003 - December 2008
Gloria Jean's Coffees October 2001 - October 2003
Yogurt Enterprise System, Inc. October 1981 - September 2001
Rexall Sundown 1999 - 2001
Skills
Franchise Consultant, Multi-Unit Manager, Sales Coach, Franchising, Income Statement, Sales, Retail, Start-ups, Strategic Planning, Leadership, Budgets, Management, Forecasting, Team Leadership, Entrepreneurship, Marketing, Product Development, Customer Satisfaction, Training, Business Development, Selling, Coaching, Program Management, Executive Management, Management Consulting, Business Planning, Strategy, Team Building, P&L Management, Small Business, Operations Management, Customer Service, Sales Management, New Business Development, Marketing Strategy, Contract Negotiation, Franchise Consulting, Leadership Development, Sales Operations, Financial Analysis, Business Strategy, Inventory Management, Trade Shows, Competitive Analysis, Market Planning, Account Management, Merchandising, P&L, Sales Process, Lead Generation
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1973 — 1977
BA, Business Administration, Finance/Real Estate
Mt. San Antonio College 1969 — 1972
AS, Commercial Aviation - Business/Real Estate
DSFares Consulting August 2014 - Present
Video Game Open Coffee Club July 2014 - Present
BizTraffic, LLC - Online Marketing Company March 2014 - August 2014
BizTraffic, LLC - Online Marketing Company June 2013 - March 2014
Gloria Jean's Coffees May 2008 - June 2013
Luther College September 2011 - May 2013
Luther College August 2011 - May 2013
Luther College February 2010 - May 2013
University of Cape Coast Computer Centre February 2012 - May 2012
GameStop July 2011 - September 2011
Skills
Customer Service, PowerPoint, Microsoft Office, Facebook, Graphic Design, Microsoft Word, HTML 5, CSS3, JavaScript, Python, Web Design, Public Speaking, Microsoft Excel, Sales, Social Media Marketing, Online Marketing, Mobile Internet, Object Oriented Design, Web Development, Android Development, SEO, iOS development, Word, Excel, Social Media, Social Networking, OS X, HTML, Google Analytics, PPC, User Experience, Marketing, Event Planning
Education
Luther College 2009 — 2013
Bachelor of Arts (B.A.), Business Management
Eau Claire Memorial High School 2005 — 2009
Home & Community Options, Inc. January 2013 - Present
WinCraft, Inc. December 2010 - January 2013
Gloria Jean's Coffees November 2008 - January 2011
Edgewood College May 2009 - June 2009
Skills
Graphics, Web Design, Facebook, Image Manipulation, Flyers, InDesign, Posters, Fundraising, Logo Design, Graphic Design, Typography, Brochures, Social Media, Event Management, Leadership, Photoshop, Branding, Customer Service, Layout, Art, Social Networking, Invitations, Marketing Communications, Visual Communication, Corporate Branding, Pre-press, Brand Development, Creative Direction, Catalogs, Art Direction, Annual Reports, Direct Mail, Image Editing, Newsletters, Business Cards, Marketing, Sales, Illustrator, Photography, Adobe Creative Suite
Education
Edgewood College 2004 — 2009
B.S., Graphic Design
Pepperidge Farm November 2012 - Present
Novelty, Inc February 2012 - November 2012
Dunkin' Brands March 2008 - January 2012
Knowledge Learning Corporation 2007 - 2008
Upward Marketing October 2003 - September 2005
Gloria Jean's Coffees 1999 - 2001
Coca-Cola Enterprises December 1998 - July 1999
Coca-Cola Bottling Company of Albuquerque January 1996 - December 1998
Education
The University of New Mexico - Robert O. Anderson School of Management 1996 — 1998
MBA, General Management
Saint Louis University 1991 — 1993
MSW, Community Organization and Development
DePauw University 1986 — 1990
BA, Communication; Sociology
Happy Days School January 2011 - Present
University Hospitals August 2010 - December 2010
Akron Public Schools Extended School June 2010 - July 2010
SPEAK Preschool January 2010 - May 2010
Neurology and Neuroscience Associates January 2010 - May 2010
Gloria Jeans Coffees October 2003 - January 2010
University of Akron Audiology and Speech Center August 2009 - December 2009
Columbus Colony for Elderly Care October 2008 - August 2009
Office of Disability Services September 2007 - August 2009
New Avenues to Independence Summer Camp June 2008 - August 2008
Education
The Ohio State University 2005 — 2009
Bachelor of Arts, Speech and Hearing Science
The University of Akron
Master of Arts, Speech-Language Pathology
Starbucks Coffee Company StudentPortland State UniversitySeptember 2007 - December 2009
Gloria Jean's Coffees July 2005 - August 2007
Skills
History, Leadership
Education
Portland State University 2007 — 2009
BA, History
Gloria Jean's Coffees September 2002 - Present
Education
California State Polytechnic University-Pomona 1972 — 1975
Bachelor of Science Degree, Business Management - Hotel & Restaurant
Mill Supply May 2010 - Present
North American Association of State & Provincial Lotteries August 2009 - Present
APCorey Design March 2007 - Present
Gale's Coffee Corner June 2009 - August 2009
Gloria Jean's Coffees September 2006 - December 2006
All Space Storage May 2005 - August 2006
Skills
Microsoft Office, Photoshop, JavaScript, jQuery, PHP, MySQL, Python, Ubuntu, SOAP, CentOS, cPanel, Illustrator, HTML, HTML 5, CSS, CSS3, Advanced CSS, wxPython, Web Design, Web Applications, Web Development, SEO, Apache, AJAX, SQL, HTML5
Education
Nyack College 2006 — 2007
Dutchess Community College 2003 — 2005
Unision Credit Union March 2013 - Present
Gloria Jean's Coffees October 2010 - April 2013
Harbor Credit Union June 2012 - March 2013
YMCA February 2011 - May 2012
Ice House Coffee & Creamery May 2007 - October 2010
Freshens June 2006 - February 2008
Skills
Detail Oriented, Leadership, Creative Problem Solver, Supervision, Employee Training, Mediation and Conflict..., Microsoft Office, Retail, Management, Creative Solutions, Facebook, Time Management, Customer Service, Data Entry
Education
Northeast Wisconsin Technical College 2012 — 2013
Diploma, Accouting Assistant
UW-Green Bay 2006 — 2011
Bachelor of Science (B.S.), Education
McLean Business Building October 2008 - Present
GameChanger Products August 2010 - January 2012
Dunkin' Brands March 2004 - November 2008
Gloria Jean's Coffees July 1997 - September 2002
Fresh Express May 1996 - July 1997
Nestle March 1991 - May 1996
Procter & Gamble March 1989 - March 1991
Skills
Strategic Planning, Income Statement, Leadership, Franchising, Business Development, Product Development, Cross-functional Team..., Customer Insight, Management, Marketing Strategy, P&L Management, Consumer Products, Strategy, Business Planning, Retail, FMCG, Competitive Analysis, Marketing, Sales, P&L, Start-ups
Education
Thunderbird School of Global Management 1988 — 1989
MIM, Marketing, Finance, Spain & Latin America
United First Financial March 2008 - Present
Cafe a Go Go February 2004 - April 2007
Gloria Jean's Coffees November 1992 - December 2003
Education
Miami University
BPCM November 2014 - January 2015
First Investors Corporation August 2013 - October 2014
Gloria Jean's Coffees August 2012 - January 2014
Center Stage Dance and Theatre School September 2007 - June 2011
Skills
Microsoft Office, Administrative Office..., Copy Editing, PowerPoint, Microsoft Word, Access, Fashion GPS
Education
Rutgers University-New Brunswick
Communications
Miss Thistle Shop Silhouettes August 2014 - Present
Meiska Starner 2006 - Present
A.C.E. Publishing April 2010 - July 2012
Gloria Jean's Coffees 2009 - 2010
Education
Cumberland University 2005 — 2009
BFA, BS, Art (Painting)/ English
CHIME (College of Healthcare Information Management Executives) March 2015 - Present
emersion DESIGN LLC June 2011 - March 2015
Coffee Please January 2009 - December 2010
Sterling Incorporated April 2008 - January 2009
Gloria Jean's Coffees February 2006 - November 2008
Skills
Social Media, Marketing, Customer Service, Social Networking, Online Marketing, Customer Satisfaction, Social Media Marketing, Adobe Creative Suite, Microsoft Office, Marketing Plan Creation, Marketing Communications, Online Advertising, Google Analytics, Microsoft: Word,..., PADI, Web Content, Sales, Food Safety, Servsafe certification, Adobe Photoshop and..., Strategy, Advertising, Strategic Planning, Press Releases
Education
University of Cincinnati College of Business 2009 — 2012
Bachelor of Business Administration (BBA), Marketing
University of Cincinnati College of Business
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Self-employed November 2011 - Present
Tambry Ventures LLC December 2011 - April 2015
Gloria Jeans Coffees November 2006 - March 2010
Fut energy July 2007 - December 2007
Vons Grocery, Inc. November 2004 - August 2005
Skills
Hair Cutting, Hair Care, Hair Extensions, Coloring, Color Correction, Management, Management Of Outside..., Cosmetology, Styling, Fashion, Retail, Beauty Industry, Customer Service, Retail Sales, Sales, Fashion Shows, Marketing, Merchandising, Customer Satisfaction, Social Media, Inventory Management, Store Management, Cosmetics, Social Networking, Visual Merchandising, Makeup Artistry, Advertising, Apparel
Education
California State University-Long Beach 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Operations and Supply Chain Management
Cerritos College 2010 — 2014
Associate of Science (A.S.), Business Administration and Management, General
Fullerton College 2005 — 2006
Photography, Stained glass window
Newbridge College-Santa Ana 2004 — 2005
Surgical Technology/Technologist
Sanford Health March 2014 - Present
Bath & Body Works August 2013 - Present
Gloria Jean's Coffees September 2012 - March 2013
Skills
Microsoft Office, Customer Service, Social Media, Leadership, Retail Sales, Interpersonal..., Visual Merchandising, Store Operations, Hospitality, Coaching, Teamwork
Education
North Dakota State University 2012 — 2013
Hospitality and Tourism
Fargo South High School 2008 — 2011
Diploma
Ayres Associates May 2014 - Present
Ayres Associates April 2014 - May 2014
University of Wisconsin-Madison June 2011 - May 2014
Gloria Jean's Coffees August 2006 - June 2011
Carthage College February 2009 - May 2011
NASA October 2010 - April 2011
The University of Arizona June 2010 - August 2010
The Nook Cafe September 2009 - January 2010
Skills
Customer Service, Data Analysis, Event Planning, Research, VPython, C++, Proposal Writing, Biodiversity, Particle Size Analysis, Ecology, Physics, Data Acquisition, Groundwater Modeling, stomatal conductance..., infiltration..., Microsoft Office, AutoCAD, GIS, MODFLOW, Labview, Matlab, FLAC, data logger, DAQ, MPS-1, Event Organizer, work independently, saturated hydraulic..., soil moisture..., soil particle size..., biotic index, turbidity, dissolved oxygen, ECH2OTE, bulk dielectric..., Statistics
Education
University of Wisconsin-Madison 2011 — 2014
Bachelor of Science (BS), Geological Engineering/Geology & Geophysics, 2.868/4.000
Carthage College 2008 — 2011
BA, Physics/Pre-Engineering, 3.738/4.000
Molina Healthcare April 2015 - Present
SCAN Health Plan September 2014 - April 2015
U.S. Department of Veterans Affairs May 2014 - September 2014
Starbucks November 2009 - September 2014
HMSHost June 2008 - September 2008
Gloria Jean’s Coffees February 2007 - April 2008
Skills
Healthcare, Multitasking Skills, Organization &..., General Office Skills, Customer Service, Interpersonal..., Building Relationships, Bilingual-English/Vietna..., Enjoy Working with..., Highly Dedicated, Close Attention to..., Data Entry, Networking, Fully bilingual English, Healthcare Management, At Multitasking, Leadership, Mentoring, Public Speaking, Cashiering, Outlook, Problem Solving
Education
California State University-Long Beach 2008 — 2014
Undergraduate, Health/Health Care Administration/Management
Westminster High, Westminster, CA 92683 2004 — 2008
High School Diploma
Cielo Talent August 2015 - Present
Comcast September 2013 - August 2015
Teleflex June 2013 - September 2013
Merrill Lynch October 2011 - June 2013
Gloria Jean's Coffees December 2008 - September 2011
Marquette University September 2003 - September 2011
Marquette University September 2009 - December 2010
Special Olympics January 2007 - May 2007
Starbucks Coffee Company June 2003 - May 2007
Skills
Recruiting, Training, Event Planning, Customer Service, Management, Marketing, Leadership, Social Media, Marketing Communications, Team Building, Nonprofits, Research, Sales, Fundraising, Corporate Communications, Time Management, Social Networking, Talent Acquisition, Hiring, Human Resources, Microsoft Office, Customer Relations, PowerPoint, Email Marketing, Sourcing, Interviews, Coaching, Social Media Marketing, Talent Management, Cold Calling, Editing, Community Outreach, Team Leadership, Employee Relations, Organizational..., Non-profits, Public Relations, Volunteer Management, Organizational..., Teamwork, Leadership Development, Facebook, Analysis, Entrepreneurship, Public Speaking, Event Management, Resume Writing, Newsletters, Blogging, Organic Farming
Education
Marquette University 2003 — 2012
Master of Arts Degree, Mass Communication
Marquette University 2003 — 2008
Bachelor of Arts Degree, Advertising & Public Relations; Marketing; Communication
Marquette University 2003 — 2008
Bachelor of Arts in Communication, Communication, Public Relations, Advertising, Marketing, Theatre Arts & Broadcasting
Rockford Memorial Hospital July 2013 - Present
OSF Saint Francis Medical Center August 2012 - May 2013
OSF Saint Francis Medical Center May 2012 - August 2012
Comfort Keepers February 2011 - May 2012
Noonan's at Aldeen Golfcourse March 2009 - August 2010
Gloria Jean's Coffees July 2007 - January 2008
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, Non-profits, Teamwork, Critical Thinking, Social Media, Vital Signs, Patient Education
Education
Bradley University 2009 — 2013
BSN; expected 2013, Nursing
Julie Hanan Design March 2010 - Present
Ethan Allen June 2007 - July 2010
Gloria Jean's Coffees December 2001 - June 2007
Skills
Logo Design, Photoshop, InDesign, Illustrator, Rendering, Adobe Creative Suite, Graphic Design, Business Cards, Layout, Packaging, Concept Development, Sketching, Stationery, Graphics, Concept Design, Illustration, Industrial Design, Visual Communication
Education
University of Illinois at Urbana-Champaign 2003 — 2007
FAA, Industrial Design
Accademia Italiana 2006 — 2006
N/A, Industrial Design
Lane Bryant November 2014 - Present
Lane Bryant October 2013 - November 2014
Victoria's Secret September 2011 - September 2013
Victoria's Secret December 2010 - September 2011
Global Prairie 2009 - 2010
Miami University Bookstore 2006 - 2009
Liggett Stashower 2008 - 2008
Gloria Jeans Coffees 2003 - 2008
Skills
Graphic Design
Education
Miami University 2005 — 2009
BFA, Graphic Design
Wild Onion Outdoors, representing Outdoor, Bike, and Ski brands in the Midwest July 2013 - Present
Pemba Serves, Inc. July 2008 - June 2013
Bell Canoe Works October 2006 - July 2008
Redfeather Snowshoes October 2006 - July 2008
Three Rivers Outdoors March 2003 - October 2005
Summit Sports North May 2004 - June 2005
Erehwon September 2001 - February 2003
Gloria Jean's Coffees October 2000 - September 2001
Skills
Customer Service, Presentations, Merchandising, Retail, Footwear, Climbing, Sales, Leadership, Advertising, Management, Social Media, Brand Management, Trade Shows, Inventory Management, Event Planning
Education
Ripon College 1996 — 2000
BA, Philosophy, also studied English, Theater
Antioch College 1999 — 1999
Alliance for Audited Media January 2013 - Present
J.P. Morgan February 2011 - December 2012
Gloria Jean's Coffees May 2008 - November 2010
Huntley Realty January 2006 - March 2008
Skills
Problem Solving, Team Player, Mentoring, Planning & Organizing, Highly-motivated, Quick Learner, Prioritization and..., Establish and maintain..., Management, Customer Service, Customer Satisfaction, Teamwork, Organization &..., Interviews, Lotus Notes, Recruiting, Human Resources, Onboarding
Education
Columbia College of Missouri 2010 — 2012
Bachelors of Science in Business Administration, Human Resources & Management
Elgin Community College 2006 — 2009
Associates of Applied Science, Management
Martingale Asset Management June 2015 - Present
Tech Networks of Boston December 2014 - March 2015
Tech Networks of Boston October 2014 - December 2014
C.G. Designs July 2011 - October 2014
InTeleSearch February 2010 - June 2011
SRI InfoTech December 2007 - February 2008
Gloria Jean's Coffees August 2007 - February 2008
WorldApp February 2007 - August 2007
Jewish Community Center of Rhode Island February 2006 - September 2006
Skills
Creative Writing, Social Networking, Windows, Editing, Firefox, Outlook, Salesforce.com, JIRA, Public Speaking, Chrome, WordPerfect, HTML + CSS, ImageReady, Report Writing, Acting, CompTIA A+ Certification, Cisco IOS, Cisco Technologies, Cisco Routers, Cisco Switches, CCNA, CCENT, CCNA Routing and..., CCNA Service Provider..., CCNA Security, CCNA Voice, Network Protocols, CCNA Wireless, Network Security, Network Administration, Debian/Ubuntu, Red Hat Linux, Android Support, iPhone Support, VMware, Microsoft Office, Internet Explorer, First Aid, Cpr Certified, AED, Twitter, Writing, Feature Writing, Public Relations, Video Games, Calculus, Content Strategy, Feature Articles, Linux, Customer Service
Education
Bunker Hill Community College 2013 — 2016
Associate of Arts (A.A.), Physics, 3.78
Bunker Hill Community College 2013 — 2016
Associate of Science (A.S.), Information Technology Security, 3.78
DeVry University 2010 — 2012
Game and Simulation Programming, 3.25
Rhode Island College 2004 — 2006
Musical Theatre and English, 3.25
Praise International North America, Inc. & Maranatha Import Export, LLC. March 2010 - Present
Gloria Jean's Coffees August 2002 - Present
Praise International North America, Inc. August 2002 - August 2010
Coco's & Carrows Restaurant June 1991 - February 2002
Skills
Employee Relations, Organizational..., Performance Management, Policy, Compliance, Leadership Development, Franchising, Restaurants, Budgets, Operations Management, Succession Planning, Customer Service, Strategic Planning, Retail, Coaching, Human Resources, Recruiting, Training, Leadership, Team Building, Time Management, Program Management, Employee Benefits, Hiring, Marketing
Education
California State Polytechnic University-Pomona 1972 — 1976
Bachelor of Science Degree, Business Management - Hotel & Restaurant
California State Polytechnic University-Pomona
Bachelor of Business Administration (B.B.A.)
Community Elements April 2015 - Present
Community Elements October 2012 - January 2015
Community Elements, Inc. October 2010 - October 2012
Community Elements, Inc. October 2010 - October 2012
Mental Health Center of Champaign County January 2006 - October 2010
Gloria Jean's Coffees 2003 - 2006
Skills
Adolescents, Grants, Case Managment, Curriculum Development, Cpr Certified, Mental Health, Nonprofits, Public Speaking, Clinical Supervision, Community Outreach, Social Services, Fundraising, Crisis Intervention, Program Development, Leadership, Conflict Resolution, Case Management, Psychology
Education
University of Illinois at Urbana-Champaign 2005 — 2007
MSW, Social Work-Community Mental Health
University of Illinois at Urbana-Champaign 2000 — 2005
BA, Human Development
Jones Lang LaSalle January 2006 - Present
Fifth Third Bank June 2003 - December 2005
The Staubach Company 1998 - 2001
Pep Boys 1995 - 1998
Gloria Jean's Coffees June 1994 - May 1995
Kmart Corporation October 1990 - June 1994
Skills
Construction, Real Estate Development, LEED, Construction Management, Facilities Management, Corporate Real Estate, Commercial Real Estate, Contract Negotiation, Project Management, Entitlements, Real Estate, Budgets, LEED AP, Zoning, Contract Management, Strategic Planning, Feasibility Studies, Tenant Improvement, Program Management, Project Planning, Value Engineering, Pre-construction, Due Diligence, Land Development
Education
Southern Illinois University, Carbondale 1988 — 1990
BS, Architecture
Southern Illinois University, Carbondale 1983 — 1985
AAS, Architectural Technology
Rover Rescue July 2001 - Present
BJ's Restaurants, Inc. May 2008 - January 2009
Goddard Delaney March 2008 - April 2008
Catalina Coffee Co. August 2007 - January 2008
Abercrombie & Fitch August 2005 - December 2007
Gloria Jean's Coffees August 2003 - September 2005
Education
California State University-Long Beach - College of Business Administration 2004 — 2009
Marketing
TriMega Purchasing Association & Point Nationwide May 2015 - Present
Association Management Center May 2013 - May 2015
CME Group June 2012 - May 2013
Groupon October 2010 - June 2012
Relational Technology Solutions August 2008 - November 2009
Marquette Group February 2007 - June 2007
Maria’s Cafe February 2007 - May 2007
Gloria Jean's Coffees January 2001 - January 2007
Children's Memorial Hospital June 2006 - August 2006
Hoffman Estates Park District January 2004 - April 2004
Skills
Social Media Marketing, Salesforce.com, Marketing, Lead Generation, Management, Sales, Analysis, Email Marketing, Leadership, Marketing Management, Advertising, Marketing Strategy, Account Management, Business Development, Social Networking, Online Marketing, Market Research, Marketing Communications, Strategic Planning, Online Advertising, Strategy, CRM, Competitive Analysis, Social Media
Education
Bradley University 2004 — 2007
BS, Marketing
rue21 May 2015 - Present
rue21 Corporate Office December 2010 - Present
RC Holsinger Associates, P.C. / BookSmarts Tax & Accounting Services December 2006 - December 2010
Maidenform March 2006 - September 2006
Department of Veterans Affairs January 2005 - September 2006
Gloria Jean's Coffees January 2000 - January 2005
Skills
Retail, Microsoft Office, Financial Reporting, Accounting, Budgets, Customer Service, Inventory Management, Microsoft Excel, QuickBooks, Financial Analysis, Forecasting, Leadership, Inventory Control, PowerPoint, Merchandising, Driving Results, Loss Prevention, Team Building
Education
Slippery Rock University of Pennsylvania 2000 — 2004
BSBA, Marketing
Specialty Beverage Catering, Inc. November 2005 - Present
Walsh Video Productions January 1986 - Present
World Pulse Festival January 2009 - September 2011
Morningstar Ranch & Retreat LLC September 2000 - June 2005
Gloria Jean's Coffees November 1988 - August 2000
South Bend Police Department July 1970 - October 1991
Skills
Retail, Customer Service, Strategic Planning, Public Speaking, New Business Development, Sales, Public Relations, Social Media, Team Building, Marketing, Team Leadership, Account Management, Budgets, Management, Marketing Strategy, Leadership, Menu Development, Customer Satisfaction, Leadership Development, Training, Business Planning, Event Planning, Operations Management, Event Management, Fundraising, Social Media Marketing, Entrepreneurship, Social Networking, Sales Management, Coaching, Negotiation, Start-ups, Time Management, Strategy, Marketing Communications, Small Business, Contract Negotiation, Business Development, Inventory Management, Business Strategy, Market Planning, B2B, Direct Sales, Product Development, Advertising, Online Marketing, Trade Shows, Sales Operations, CRM, Strategic Partnerships
Education
Indiana University 1970 — 1977
Criminal Justice
Indiana University South Bend
Carefirst Home Health Services, Inc. June 2011 - Present
Carefirst Home Health Services, Inc. January 2011 - Present
Carefirst Home Health Services Inc. April 2009 - June 2011
Advocate Illinois Masonic Medical Center March 2008 - March 2009
Life Time Fitness January 2006 - December 2006
Gloria Jean's Coffees October 2005 - August 2006
Skills
Administrative..., Customer Service, Leadership, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Research, Inventory Management, Clerical Work, Event Planning, Social Media, Social Networking, Blogging, File Archiving, Organizational...
Education
DePaul University 2009 — 2011
BA, Japanese Studies
College of DuPage 2005 — 2008
Associates, General Education
RE/MAX By The Bay October 2013 - Present
Navitas Investments, LLC October 2006 - Present
Gloria Jean's Coffees March 2007 - July 2013
MTC Import & Export, Limited Co. January 2003 - February 2007
Turkas Im & Exp Turker KG September 1996 - February 2003
Skills
Franchising, Retail, Business Planning, Strategic Planning, Business Strategy, Customer Service, Restaurants, Entrepreneurship, Team Building, Small Business, Operations Management, Management, Food, Coaching, Start-ups
Education
CU - DC 1995 — 1996
MBA, Management
Penn State University 1989 — 1994
BS, Management
Gloria Jean's Coffees January 2007 - Present
Arby's January 2001 - January 2007
Education
Illinois Central College
Associates degree, Arts and Science
Illinois Central College
Associates, Psychology, Criminal Justice
National Association of Boards of Pharmacy January 2011 - Present
Colony Display Inc September 2005 - October 2009
Pursuit Marketing Inc July 2004 - February 2005
The Penray Companies, Inc November 1995 - February 2003
Schenker International, Inc August 1994 - November 1995
Gloria Jean's Coffees October 1992 - August 1994
Microsystems Engineering Corporation January 1984 - October 1992
Skills
Recruiting, Human Resources, Personnel Management, Benefits Administration, Social Media, Microsoft Office, Management, Employee Benefits, Payroll, Strategic Planning, Customer Service, Technical Recruiting, Leadership, Leadership Development, Sales Management, Retail, Inventory Management, Training, Team Building, Employee Relations
Education
National Louis University
William R. Harper College
Curriculum; Human Resource Management, Accounting; Business Administration
Miss Kelsey's Dance Studio January 2013 - Present
FIRST October 2012 - August 2015
Greater Manchester Habitat for Humanity September 2011 - March 2012
Gloria Jean's Coffees September 2010 - January 2012
International OCD Foundation 2012 - 2012
Mass Energy Consumer Alliance October 2010 - April 2011
Nonprofit Vote June 2010 - December 2010
Allegheny College Political Science Department July 2009 - August 2009
Allegheny College Dance and Movement Studies September 2005 - May 2009
Skills
Non-profits, Nonprofits, Fundraising, Research, Customer Service, Community Outreach
Education
University of Massachusetts Lowell 2015 — 2019
Doctor of Philosophy (Ph.D.), Global Studies
Allegheny College 2005 — 2009
B.A., International Affairs and Spanish
University of New Hampshire
Master's Degree, Political Science focused on International Relations
Lowe's Home Improvement December 2012 - Present
Lowe's Home Improvement August 2012 - December 2012
NFI Massachusetts, Inc. November 2006 - November 2011
NFI North, Inc. 2004 - 2006
NFI North, Inc. 2002 - 2004
NFI North, Inc. 1999 - 2002
NFI North, Inc. 1998 - 1999
Gloria Jean's Coffees 1996 - 1998
BURNDY LLC 1995 - 1995
Education
University of New Hampshire 1994 — 1998
BA, English
WuXi AppTec July 2008 - Present
Applebee's August 2007 - August 2008
Fairview Health Services June 2007 - August 2007
America Reads Literacy Initiative September 2005 - May 2007
Gloria Jean's Coffees August 2002 - January 2007
Gloria Jean's Coffees August 2002 - January 2007
Education
University of Minnesota-Twin Cities 2004 — 2008
Biology, Child Psychology
2008
Bachelor of Science, Biology
University of Minnesota
Child Psychology
Second Cup August 2014 - Present
Second Cup Coffee Company Limited August 2012 - August 2014
Starbucks Coffee Company January 2009 - October 2012
Whole Foods Market 2007 - 2012
Subway Sandwiches September 2007 - April 2010
Gloria Jean's Coffees October 1998 - May 2007
Gloria Jean's Coffees April 1996 - October 1998
Second Cup Coffee Company Limited August 1991 - April 1996
Pizza Hut January 1986 - August 1991
Skills
P&L, Inventory Management, Franchising, Team Building, Business Management, Turn Around Management, Profit Maximization, Income Statement
Education
University of Guelph 1981 — 1985
Bachelor of Business Administration, Hotel and Food Administration
University of Guelph 1981 — 1985
Bachelor of Commerce (BCom), Hotel/Motel Administration/Management
Alexian Brothers Behavioral Health Hospital July 2012 - Present
Gloria Jean's Coffees August 2008 - Present
Silver Cross Hospital 2011 - 2012
Valley View Schools August 2005 - June 2008
Mental Health Center of Champaign County June 2004 - June 2005
Skills
Food, Coffee, Food & Beverage, Food Service, Baking, HACCP, Restaurant Management, Restaurants, Cooking, FMCG, Inventory Management, Retail
Education
Lewis University 2005 — 2012
Master of Arts (M.A.), Counseling Psychology
University of Illinois at Urbana-Champaign 2000 — 2004
BS, Psychology
Gloria Jean's Coffees November 2010 - Present
The Tavern January 2010 - April 2010
Skills
Spanish, Microsoft Office, Moodle
Education
Slippery Rock University of Pennsylvania 2011 — 2011
BA, Biology
Westminster College 2008 — 2010
International Politics
MassPro. Inc 2010 - 2011
RETAIL ASSISTANCE CORP 2007 - 2010
Gloria Jeans Coffees May 2009 - August 2009
Education
La Roche College 2009 — 2012
BA, Liberal Arts, Sociology
Community College of Allegheny County 2007 — 2009
AS, Liberal Arts
Buffalo Exchange February 2014 - Present
Batwings Productions January 2007 - Present
Bookmans Entertainment Exchange May 2008 - January 2014
City of Tucson - Tucson 12 July 2008 - November 2010
griffonage studios January 2008 - August 2008
Zia Record Exchange September 2005 - November 2006
Gloria Jeans Coffees December 2003 - August 2004
Skills
Photoshop, Digital Photography, Photo Editing, Customer Relations, Customer Service, Final Cut Pro, Avid Editor, Gallery Management, Graphic Design, Microsoft Office, POS, Mac OS X, Windows 7, Videography, Video Editing, Studio Lighting, Adobe Bridge, Lightroom, Social Media, OS X
Education
University of Arizona 2003 — 2007
BFA, Photography
University of Arizona 2003 — 2007
BFA, Media Arts
Baylor University Medical Center December 1995 - Present
Gloria Jean's Coffees 1989 - 1990
Dr. Melton 1989 - 1990
Skills
detail oriented, assistant to executive, back stage theatre...
Education
The University of Texas at Austin 1978 — 1981
UHS Hospitals June 2014 - Present
United Radio October 2013 - June 2014
Fearless Radio September 2010 - July 2012
Gloria Jean's Coffees 2006 - 2012
Education
Columbia College Chicago 2010 — 2011
Illinois Center for Broadcasting-Lombard Campus 2009 — 2009
Radio Broadcasting Certificate of Completion
ILYS Bistro August 2012 - Present
Schiro's August 2007 - Present
Gloria Jean's Coffees 2001 - 2007
Skills
Catering, Restaurants, Food, Restaurant Management, Food & Beverage, Inventory Management, Customer Service, Hospitality, Food Safety, Customer Satisfaction, Cash Register, Cash Handling, Microsoft Office, Microsoft Excel, Microsoft Publisher, PowerPoint, Time Management, Management
Education
Southern New Hampshire University 2015 — 2019
Psychology/Human Resources
Starbucks June 2011 - Present
Gloria Jean's Coffees August 2008 - April 2011
Aetna July 2009 - August 2009
Skills
Fast Learner, Data Entry, Highly detail oriented, Microsoft Office
Education
West Chester University of Pennsylvania 2009 — 2011
Bachelor of Science (B.S.), Computational Mathematics
Montgomery County Community College 2008 — 2009
Cheddar's Casual Cafe October 2012 - Present
Ruby Tuesday May 2009 - July 2012
University of Missouri August 2008 - May 2009
Gloria Jean's Coffees August 2007 - August 2008
Skills
Writing, People Skills, Bartending, Service Management, Waitressing, Retail Sales, Barista Training, Lifeguarding
Education
University of Missouri-Columbia 2008 — 2012
Bachelor of Arts and Science, English Language and Literature, General
University of Missouri-Columbia 2008 — 2012
Bachelor of Arts and Science, English Language and Literature, General