Experience
mobiManage  August 2013 - December 2013
Propensity Designs   January 2008 - October 2013
Verizon Wireless  July 2008 - November 2010
Holland America Cruise Line   August 2006 - June 2008
J.C.Penney, Littleton CO   April 1999 - August 2002

Skills
Dreamweaver, Photoshop, Graphic Design, Illustrator, Web Design, Flash, CSS, Multimedia, Graphics, HTML, Logo Design, Microsoft Office, PowerPoint, Word, Excel, Layout, Outlook, Adobe Acrobat, Telephone Skills, Customer Relations, Troubleshooting, Customer Service, Organization, Adobe Creative Suite, Typography, Website Development, Illustration, Brochures, Branding, Art Direction

Education
Full Sail University   2015 — 2016
Master of Fine Arts (MFA), Media Design

DeVry University Phoenix   2011 — 2013
Bachelor Degree, Multimedia Design and Development, 3.80 GPA

DeVry University   2009 — 2011
Associate, Web Graphic Design

Durango High School

Experience
Holland America Cruise Line   January 2013 - Present
FranklinCovey Products LLC  April 2011 - January 2013
Musicians Friend  April 2010 - April 2011
International Society for Technolgy In Education   April 2008 - April 2010

Skills
HTML/CSS, Adobe Creative Suite, Google Analytics, Data Mining, Email Marketing, Email Deliverability, Digital Marketing, Analytics, CRM

Education
University of Maryland University College   2006 — 2008
Master of Business Administration (MBA), Business Administration and Management, General

University of Maryland University College   2003 — 2006
Master of Science (M.S.), E-Commerce/Electronic Commerce

Eastern Oregon University   2001 — 2003
Bachelor of Science (B.S.), Business Administration and Marketing

Experience
Kings Island & Cedar Point   October 2013 - Present
Holland America Cruise Line   April 2012 - Present
Disney Cruise Line  January 2012 - May 2012
Stein Mart  August 2002 - May 2010

Skills
Leadership, Sales Management, Sales, Retail, Customer Satisfaction, Marketing, Merchandising, Event Management, Training, Store Management, Team Building, Customer Service, Advertising, Event Planning, Account Management, Luxury Goods

Education
Miami University   2003 — 2009
Organizational Leadership

Lakota West High School   2000 — 2003
High School Diploma, Business and English

Experience
Music, fitness, martial arts, esl   January 1999 - Present
P&O UK   January 2011 - November 2013
Holland America Cruise Line   October 2008 - January 2011

Skills
Martial Arts, Music, Performing Arts, Teaching, Improvisation, Musicians, Jazz, R&B, Bass, Rock, Band, Original Music, MIDI, Music Education

Education
The Ohio State University   2001 — 2003
Jazz/Jazz Studies

Cuyahoga Community College   1999 — 2001
Jazz/Jazz Studies

Experience
Around The World Travel, Inc.   2005 - Present
Homestead Village, Inc.   1995 - 1999
Holland America Cruise Line   1991 - 1994

Skills
Accredited Cruise..., Mexico Specialist, Incentive Travel, Leisure Travel, Family Reunions, Cruises, Tourism, Vacation, Inclusive Resorts, Travel Management, Incentives, Travel Agency, Online Travel, Leisure, Sales, Hospitality, Hotels, Resorts, Honeymoons, Tour Operators, Business Travel

Education
Armstrong Atlantic State University

Experience
Holland America Cruise line   July 2009 - Present
NCL  1985 - 2009

Skills
Customer Satisfaction, Emcee, Entertainment, Tourism, Cruises, Stage, Cruise Lines, Hospitality, Theatre, Musical Theatre, Hotels, Event Management, Music, Comedy

Education
Leeds Beckett University
BA, European Languages

Experience
JCA Hotels   August 2004 - Present
Is It! Productions   March 2008 - Present
This Is It StageWorks   2007 - Present
Goshen Volunteer Fire Department   November 2003 - Present
Holland America Cruise Line   May 2008 - December 2011
CoActive Marketing Group  June 2006 - December 2008
U.S. Concepts   June 2006 - May 2008
Walt Disney World  2006 - 2008
Virgin Mobile  June 2006 - December 2006

Skills
Event Management, Entertainment, Tourism, Event Planning, Production, Microsoft Office, Public Speaking, Customer Service, Customer Relations, Promotions, Hotels, Social Networking, Blogging, Social Media, Management, Training, Time Management, Budgets, Project Planning, Marketing

Education
John Jay College of Criminal Justice   2013 — 2014
Bachelor's degree, Criminal Justice/Police Science

SUNY Orange   2003 — 2011
Associate of Science (A.S.), Criminal Justice

SUNY Purchase   2005 — 2006

Experience
Booz Allen Hamilton  2014 - Present
eBags.com  July 2013 - March 2014
ING Financial Partners  2010 - 2014
Software Wholesale International   2007 - 2009
GE Access/Avnet   2006 - 2007
Holland America Cruise Line   2006 - 2006
Holland America Cruise Line   2005 - 2006
iCore Networks  2005 - 2005
Oracle  2003 - 2005
Oracle  2002 - 2003

Skills
Business Development, Account Management, Sales Management, Sales, New Business Development, CRM, Strategic Planning, Solution Selling, Business Strategy, Sales Process, Marketing, Financial Analysis, Negotiation, Program Management, Forecasting, Project Management, Direct Sales, Cold Calling, Management, Marketing Strategy

Education
Florida State University   1996 — 1999
Bachelor of Science, Finance

Langley High School   1989 — 1993

Virginia Tech

Experience
Boeing Commercial Airplanes  June 2011 - Present
STARRY EYED EVENTS   November 2009 - Present
Nordstrom  March 2010 - May 2011
TAYLOR'D EVENTS BY JENNIFER   January 2010 - April 2011
Schuler Family   June 2008 - January 2011
Holland America Cruise Line   April 2009 - April 2009
Downtown Bellingham Partnership  March 2008 - August 2008
YOUNG LIFE CAMP   May 2007 - June 2008

Skills
Project Management, Change Management, Corporate Communications, Project Planning, Event Planning, Management, Customer Service, Press Releases, Time Management, Microsoft Excel, Marketing, Microsoft Word, Social Media, Event Management, PowerPoint, Budgets, Advertising, Sales

Education
City University of Seattle   2013 — 2015
Master's Degree, Project Management, A+

Western Washington University   2004 — 2009
Bachelor, Recreation and Leisure Services and Communication

Western Washington University   2004 — 2009
Bachelor of Arts (BA), Recreation and Leisure Services and Communication

Experience
Frontline Performance Group  August 2013 - Present
Holiday Inn Resort Lake Buena Vista   August 2008 - Present
Radisson Resort Orlando Celebration  September 2004 - August 2008
Radisson Resort Orlando Celebration  September 2004 - August 2008
Holland America Line  October 2000 - May 2004
Holland America Cruise Line   October 2000 - May 2004

Skills
Proficient in Word,..., Public Relations, Trade Shows, Sales Management, Customer Service, Management, Hotels

Education
Fort Lewis College   1996 — 2000
BA, Marketing

Experience
Washington State Maritime Cooperative   2008 - Present
BMT Designers and Planners, Inc.   February 2007 - Present
Holland America Cruise Line   October 1998 - April 2003
Marine Exchange of Puget Sound   September 1996 - September 1998
U.S. Coast Guard   1994 - 1996
National Strike Force Coordination Center   1991 - 1994

Education
State University of New York Maritime College   1969 — 1973
Bachelor's Degree, Marine Transportation

Experience
ES3  July 2012 - Present
Flight Centre  March 2011 - June 2012
International Student Volunteers  August 2010 - December 2010
Holland America Cruise Line   March 2007 - August 2009
See Companies Below   August 2004 - March 2007

Skills
Event Planning, Recruiting, Event Management, Tourism, Sales Management, Entertainment, Social Media, Social Media Marketing, Sales, Marketing, Customer Service, Public Relations, Marketing Strategy, Public Speaking, Time Management, Management, Training, Leadership Development, Account Management, Marketing Communications, Leadership, Team Building, Social Networking, Strategy, Project Management, Hospitality

Education
Colorado State University   2002 — 2005
Bachelor's Degree, Speech Communication and Rhetoric

Colorado State University
Bachelor's degree, Speech Communication and Rhetoric

Experience
Holland America Cruise Line   April 2014 - Present
www.findingjoyinlifesjourney.com   2012 - Present
Professional Speaker  2011 - Present
Freelance  1974 - Present
Freelance  1974 - 2012
Norwegian Cruise Line  2002 - 2011
Island 106, Panama CIty Beach, FL   1996 - 2000
WTVY TV  1994 - 2000
Bay County School District  1994 - 1995
Bay County School District  1991 - 1992

Skills
Sales, Communications, Award Programs, Speaker Placement, Managing Media Relations, Press Briefings, Hospitality, Leadership, Public Relations, Training, Customer Service, Team Leadership, Recruiting, Cruises, Tourism, Team Building, Hospitality Industry, Leisure Travel, Guest Service Management, Public Speaking, Coaching, Travel Management, Vacation, Hospitality Management, Teaching Classes, Classroom Delivery, TESOL, actress, musical performer, singer, Flight Attendant, Motivational Speaking, Writers, audio radio podcasting, Voiceovers, Voice Tracking, Voice Lessons, Theatrical Performance, Publications, Positive Energy, Inspiring People, Television News, Television Producing, Broadcast Television, Revenue Analysis, Leisure, Hotels, Travel Writing, Television, Radio

Education
Western Connecticut State University   1975 — 1976
Bachelor of Arts, Music/Theater/Speech

Florida State University
Graduate Studies, Education Leadership

Cambridge
TESL, Teaching English as a Second or Foreign Language/ESL Language Instructor

The University of Georgia
Journalism