Laurus International
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Laurus International Employees
Employee
Years
Job
Industry
Jon Carlson Jon Carlson's Laurus International Experience October 2013 - June 2014
Job Vice President Merchant Services at Groupon
Industry Outsourcing/Offshoring
Experience
Groupon June 2014 - Present
Laurus International October 2013 - June 2014
Delta Dental of Kansas June 2012 - September 2013
CI Partners 2010 - June 2012
Laurus International March 2008 - September 2010
Sprint July 2004 - March 2008
Sprint August 1999 - July 2004
Fidelity Investments April 1998 - August 1999
Fidelity Investments May 1996 - April 1998
Allied Signal 1984 - 1989
Skills
Vendor Management, Process Improvement, Operations Management, Project Management, Management Consulting, Training, Call Center, Workforce Management, BPO, Call Center Development, Strategic Planning, Customer Satisfaction, Business Development, Call Centers, Contact Centers, Customer Experience, Customer Retention, Inbound Marketing, Leadership, Management, Outsourcing, Performance Management, Program Management, Quality Assurance, Team Building, Telecommunications, Business Process..., CRM, Account Management, Wireless, Strategy
Education
Rockhurst University 1985 — 1989
MBA, Finance
Graceland University 1980 — 1984
Bachelor of Science, Computer Engineering and Computer Science
Groupon June 2014 - Present
Laurus International October 2013 - June 2014
Delta Dental of Kansas June 2012 - September 2013
CI Partners 2010 - June 2012
Laurus International March 2008 - September 2010
Sprint July 2004 - March 2008
Sprint August 1999 - July 2004
Fidelity Investments April 1998 - August 1999
Fidelity Investments May 1996 - April 1998
Allied Signal 1984 - 1989
Skills
Vendor Management, Process Improvement, Operations Management, Project Management, Management Consulting, Training, Call Center, Workforce Management, BPO, Call Center Development, Strategic Planning, Customer Satisfaction, Business Development, Call Centers, Contact Centers, Customer Experience, Customer Retention, Inbound Marketing, Leadership, Management, Outsourcing, Performance Management, Program Management, Quality Assurance, Team Building, Telecommunications, Business Process..., CRM, Account Management, Wireless, Strategy
Education
Rockhurst University 1985 — 1989
MBA, Finance
Graceland University 1980 — 1984
Bachelor of Science, Computer Engineering and Computer Science
Steven Frederick Steven Frederick's Laurus International Experience May 2013 - June 2014
Job Owner at Dominican Republic Call Center Consultant
Industry Consumer Services
Experience
Dominican Republic Call Center Consultant March 2012 - Present
Laurus International May 2013 - June 2014
Talk2Rep Call Centers October 2012 - May 2013
Paul Winston/True Romance November 2009 - March 2012
ACS, a Xerox Company February 2009 - October 2009
Paul Winston/Ocean Rock October 2008 - February 2009
Glasfloss Industries March 2004 - March 2008
Skills
Customer Service, Budgeting, Inventory Management, Call Center, Operations Management, Customer Satisfaction, Customer Relations, Customer Experience, Microsoft Office, Business Management, Planning, Project Planning, Management, Employee Relations, Workforce Management, Team Building, Call Centers, Process Scheduler, Coaching, Budgets, Retail, Time Management, Training, Process Improvement, Program Management, Human Resources, Recruiting, Vendor Management, BPO, Customer Retention, Leadership, Outsourcing, Inbound Marketing, CRM, Team Leadership, Six Sigma, Contact Centers, Contract Negotiation, Account Management, Telemarketing, Call Center Development, Business Process..., Team Management, Employee Training, Employee Benefits, Project Management, Employee Engagement, Soft Skills, Change Management, Warehousing
Education
Baylor University - Hankamer School of Business 1994 — 2001
BBA, Marketing & Managment
Buckner Children's Home 1992 — 1994
Buckner Children's Home 1992 — 1994
Health Magnet 1990 — 1994
Diploma, Health Related Knowledge
Dominican Republic Call Center Consultant March 2012 - Present
Laurus International May 2013 - June 2014
Talk2Rep Call Centers October 2012 - May 2013
Paul Winston/True Romance November 2009 - March 2012
ACS, a Xerox Company February 2009 - October 2009
Paul Winston/Ocean Rock October 2008 - February 2009
Glasfloss Industries March 2004 - March 2008
Skills
Customer Service, Budgeting, Inventory Management, Call Center, Operations Management, Customer Satisfaction, Customer Relations, Customer Experience, Microsoft Office, Business Management, Planning, Project Planning, Management, Employee Relations, Workforce Management, Team Building, Call Centers, Process Scheduler, Coaching, Budgets, Retail, Time Management, Training, Process Improvement, Program Management, Human Resources, Recruiting, Vendor Management, BPO, Customer Retention, Leadership, Outsourcing, Inbound Marketing, CRM, Team Leadership, Six Sigma, Contact Centers, Contract Negotiation, Account Management, Telemarketing, Call Center Development, Business Process..., Team Management, Employee Training, Employee Benefits, Project Management, Employee Engagement, Soft Skills, Change Management, Warehousing
Education
Baylor University - Hankamer School of Business 1994 — 2001
BBA, Marketing & Managment
Buckner Children's Home 1992 — 1994
Buckner Children's Home 1992 — 1994
Health Magnet 1990 — 1994
Diploma, Health Related Knowledge
Neeley Kleen's Laurus International Experience November 2009 - June 2010
Job Independent Consultant at ThirtyOne Gifts
Industry Primary/Secondary Education
Experience
Thirty-One Gifts February 2014 - Present
Kansas City Kansas Public Schools August 2013 - Present
Blue Valley School District October 2010 - July 2013
Coehn, McNiele & Pappas Law Firm June 2010 - September 2010
Laurus International November 2009 - June 2010
On The Border May 2009 - September 2009
Country Insurance & Financial Services June 2003 - September 2009
Olathe School District January 2009 - May 2009
McAlister's Deli (Corporation) June 2007 - December 2008
Complete Music March 2007 - December 2008
Skills
Special Education, Customer Service, Time Management, Tutoring, Data Entry, Teaching, Classroom, Lesson Planning, Coaching, Public Speaking, PowerPoint, Microsoft Office, Childcare, Microsoft Word, Event Planning, Microsoft Excel, Training, Team Building, Outlook, Sales, Quality Assurance, Management, Adobe Creative Suite, Visio, Research, Facebook, Social Media
Education
University of Kansas 2011 — 2013
Masters, Special Education
Kansas State University 2004 — 2009
B.S, Secondary Education; an emphasis in Special Education
Thirty-One Gifts February 2014 - Present
Kansas City Kansas Public Schools August 2013 - Present
Blue Valley School District October 2010 - July 2013
Coehn, McNiele & Pappas Law Firm June 2010 - September 2010
Laurus International November 2009 - June 2010
On The Border May 2009 - September 2009
Country Insurance & Financial Services June 2003 - September 2009
Olathe School District January 2009 - May 2009
McAlister's Deli (Corporation) June 2007 - December 2008
Complete Music March 2007 - December 2008
Skills
Special Education, Customer Service, Time Management, Tutoring, Data Entry, Teaching, Classroom, Lesson Planning, Coaching, Public Speaking, PowerPoint, Microsoft Office, Childcare, Microsoft Word, Event Planning, Microsoft Excel, Training, Team Building, Outlook, Sales, Quality Assurance, Management, Adobe Creative Suite, Visio, Research, Facebook, Social Media
Education
University of Kansas 2011 — 2013
Masters, Special Education
Kansas State University 2004 — 2009
B.S, Secondary Education; an emphasis in Special Education
Massiel Abreu Saint-Hilaire's Laurus International Experience July 2014 - Present
Job Client Services Manager
Industry Outsourcing/Offshoring
Experience
Laurus International July 2014 - Present
Laurus International June 2012 - July 2014
Nearshore Teleservices June 2006 - April 2012
universidad apec September 2010 - March 2012
The Results Companies 2008 - 2009
Cynergy Data January 2005 - July 2005
Ministerio de Turismo República Dominicana February 2001 - March 2005
Torres y Asociados June 2004 - November 2004
Hernandez Madera y Asociados February 2004 - May 2004
Skills
Social Media Marketing, Call Center, Strategic Planning, Customer Service, Microsoft Office, Customer Retention, Account Management, Call Centers, Coaching, Customer Experience, Telemarketing, Team Building, Sales Management, Customer Satisfaction, Project Management, Process Improvement, Workforce Management, Quality Assurance, Team Leadership, PowerPoint, Microsoft Excel, Operations Management, Data Analysis, Inbound Marketing, Contact Centers, CRM, Leadership, Sales, Management, Training, Call Center Development, Negotiation, Employee Training, Team Management, Recruiting, Outsourcing, Program Management, Lead Generation, Direct Sales, Performance Management, Change Management, BPO, Avaya, Marketing Strategy, Spanish, Vendor Management, Online Advertising, Advertising, B2B, Telecommunications
Education
Universidad APEC 2003 — 2010
Licentiate degree, Marketing/Marketing Management, General
Colegio San Francisco de Asís
Laurus International July 2014 - Present
Laurus International June 2012 - July 2014
Nearshore Teleservices June 2006 - April 2012
universidad apec September 2010 - March 2012
The Results Companies 2008 - 2009
Cynergy Data January 2005 - July 2005
Ministerio de Turismo República Dominicana February 2001 - March 2005
Torres y Asociados June 2004 - November 2004
Hernandez Madera y Asociados February 2004 - May 2004
Skills
Social Media Marketing, Call Center, Strategic Planning, Customer Service, Microsoft Office, Customer Retention, Account Management, Call Centers, Coaching, Customer Experience, Telemarketing, Team Building, Sales Management, Customer Satisfaction, Project Management, Process Improvement, Workforce Management, Quality Assurance, Team Leadership, PowerPoint, Microsoft Excel, Operations Management, Data Analysis, Inbound Marketing, Contact Centers, CRM, Leadership, Sales, Management, Training, Call Center Development, Negotiation, Employee Training, Team Management, Recruiting, Outsourcing, Program Management, Lead Generation, Direct Sales, Performance Management, Change Management, BPO, Avaya, Marketing Strategy, Spanish, Vendor Management, Online Advertising, Advertising, B2B, Telecommunications
Education
Universidad APEC 2003 — 2010
Licentiate degree, Marketing/Marketing Management, General
Colegio San Francisco de Asís
Natalie Hoye Natalie Hoye's Laurus International Experience January 2010 - Present
Job Vice President, Client Services at Laurus International
Industry Telecommunications
Experience
Laurus International January 2010 - Present
Teleperformance December 1998 - June 2009
Americall Group, Inc. August 1996 - December 1998
Americall Corporation 1994 - 1996
Americall Corporation January 1993 - December 1993
Americall Corporation November 1992 - January 1993
Skills
Operations Management, CRM, Business Development, Creative Direction, Call Center, Call Center Development, BPO, Workforce Management, Customer Experience, Telemarketing, Inbound Marketing, Customer Satisfaction, Outsourcing, Telecommunications, Call Centers, Management, Account Management, Leadership, Vendor Management, Customer Retention, Sales, Contact Centers, Quality Assurance, Training, Strategic Planning, Project Management
Education
Illinois Wesleyan University 1987 — 1991
Bachelor of Arts (B.A.)
Laurus International January 2010 - Present
Teleperformance December 1998 - June 2009
Americall Group, Inc. August 1996 - December 1998
Americall Corporation 1994 - 1996
Americall Corporation January 1993 - December 1993
Americall Corporation November 1992 - January 1993
Skills
Operations Management, CRM, Business Development, Creative Direction, Call Center, Call Center Development, BPO, Workforce Management, Customer Experience, Telemarketing, Inbound Marketing, Customer Satisfaction, Outsourcing, Telecommunications, Call Centers, Management, Account Management, Leadership, Vendor Management, Customer Retention, Sales, Contact Centers, Quality Assurance, Training, Strategic Planning, Project Management
Education
Illinois Wesleyan University 1987 — 1991
Bachelor of Arts (B.A.)
Juan Jay Hernandez's Laurus International Experience October 2009 - July 2010
Job International Work Flow Specialist at The Great Plains Laboratory, Inc.
Industry Financial Services
Experience
Private Banking June 2015 - Present
The Great Plains Laboratory, Inc. May 2015 - Present
Quest Diagnostics August 2010 - May 2015
Young Latino Professionals of Greater Kansas City January 2014 - July 2014
Quest Diagnostics Blueprint for Wellness 2010 - June 2014
Laurus International October 2009 - July 2010
CLK Management -AMG August 2005 - July 2006
Risk Management Alternatives - NCO July 2004 - August 2005
Skills
Leadership, Strategic Planning, Microsoft Office, Social Media Marketing, Program Management, Microsoft Excel, Social Networking, Salesforce.com, Account Management, Social Media, Advertising, Healthcare, PowerPoint, Microsoft Word, Cultural Diversity, Outlook, Lead Generation, Financial Economics, Microsoft Publisher, HIPAA, Lync Server 2010, Medical Records, Medical Translation, Promoting solutions, OneNote, Capital Budgeting, Skip Tracing, Collections, Quality Assurance, Enrollment Management, Sales Management, Loan processing, Portfolio Management, Financial Services, Conference Interpreting, Interpreting Data, Graphic Design, Case Managment, Patient Support, Retail Marketing, Web Development, Web Design, Retail Sales, Online Advertising, Online Publishing, One Note, Lync, Optimax, Web 2.0, Graphics Layout
Education
Brown Mackie College-Kansas City 2012 — 2016
Bachelor of Business Administration (B.B.A.), Still attending
Johnson County Community College 2008 — 2010
Associate of Arts (AA), Basics
Private Banking June 2015 - Present
The Great Plains Laboratory, Inc. May 2015 - Present
Quest Diagnostics August 2010 - May 2015
Young Latino Professionals of Greater Kansas City January 2014 - July 2014
Quest Diagnostics Blueprint for Wellness 2010 - June 2014
Laurus International October 2009 - July 2010
CLK Management -AMG August 2005 - July 2006
Risk Management Alternatives - NCO July 2004 - August 2005
Skills
Leadership, Strategic Planning, Microsoft Office, Social Media Marketing, Program Management, Microsoft Excel, Social Networking, Salesforce.com, Account Management, Social Media, Advertising, Healthcare, PowerPoint, Microsoft Word, Cultural Diversity, Outlook, Lead Generation, Financial Economics, Microsoft Publisher, HIPAA, Lync Server 2010, Medical Records, Medical Translation, Promoting solutions, OneNote, Capital Budgeting, Skip Tracing, Collections, Quality Assurance, Enrollment Management, Sales Management, Loan processing, Portfolio Management, Financial Services, Conference Interpreting, Interpreting Data, Graphic Design, Case Managment, Patient Support, Retail Marketing, Web Development, Web Design, Retail Sales, Online Advertising, Online Publishing, One Note, Lync, Optimax, Web 2.0, Graphics Layout
Education
Brown Mackie College-Kansas City 2012 — 2016
Bachelor of Business Administration (B.B.A.), Still attending
Johnson County Community College 2008 — 2010
Associate of Arts (AA), Basics
Shane Holt's Laurus International Experience 2010 - 2010
Job Customer Service Trainer at Cosentino's Market
Industry Public Relations and Communications
Experience
Harte Hanks 2011 - Present
Laurus International 2010 - 2010
Laurus International in Shawnee KS 2010 - 2010
Park University 2004 - 2006
LGCC-KC 2001 - 2004
Education
Kansas State University 1998 — 2004
Agriculture
Emporia State University
Park University
Harte Hanks 2011 - Present
Laurus International 2010 - 2010
Laurus International in Shawnee KS 2010 - 2010
Park University 2004 - 2006
LGCC-KC 2001 - 2004
Education
Kansas State University 1998 — 2004
Agriculture
Emporia State University
Park University
Rolando Rincon's Laurus International Experience November 2008 - July 2010
Job VP of Quality Assurance at Teleperformance
Industry Telecommunications
Experience
Teleperformance December 2010 - Present
Mouser Electronics August 2010 - January 2011
Laurus International November 2008 - July 2010
Sprint January 1991 - October 2008
Skills
Operations Management, Vendor Management, Process Improvement, Outsourcing, Business Process..., Customer Satisfaction, Sales, Customer Service, CRM, Project Management
Education
The University of Texas-Pan American
BBA, Business
Teleperformance December 2010 - Present
Mouser Electronics August 2010 - January 2011
Laurus International November 2008 - July 2010
Sprint January 1991 - October 2008
Skills
Operations Management, Vendor Management, Process Improvement, Outsourcing, Business Process..., Customer Satisfaction, Sales, Customer Service, CRM, Project Management
Education
The University of Texas-Pan American
BBA, Business
Genesis Victoria's Laurus International Experience July 2013 - Present
Job Call center Quality Analyst
Industry Outsourcing/Offshoring
Experience
Laurus International July 2013 - Present
Liberty Tax services 2010 - 2013
Sprint 2011 - 2012
Skills
Microsoft Excel, Microsoft Word
Education
Delaware Technical and Community College-Stanton-Wilmington 2010 — 2011
Associates Degree, Accounting
Howard High School of Technology 2006 — 2009
High School Diploma & Fiel Certification, Legal Administrative Assistance
Laurus International July 2013 - Present
Liberty Tax services 2010 - 2013
Sprint 2011 - 2012
Skills
Microsoft Excel, Microsoft Word
Education
Delaware Technical and Community College-Stanton-Wilmington 2010 — 2011
Associates Degree, Accounting
Howard High School of Technology 2006 — 2009
High School Diploma & Fiel Certification, Legal Administrative Assistance