Experience
Thermal Scientific   June 2014 - Present
Mike Shaw Kia   March 2014 - Present
The Results Companies   January 2013 - October 2013

Skills
Bilingual-English/Spanis..., Sales, Customer Service, Customer Satisfaction, Close Attention to..., Observation, Determination, Listening to customers, Building Relationships, Trusting Relationships, Goal Oriented, Caring, Typing, Artistic Eye, Marketing Communications, Communication Skills, Consulting

Education
South Texas Vocational Technical Institute-Corpus Christi   2013 — 2015

Experience
Omnicare Inc.  March 2014 - Present
Hardee's  September 2013 - Present
Rent-A-Center  June 2011 - July 2013
The Results Companies   October 2010 - February 2011
Darden  January 2010 - September 2010
peace river country club   April 2009 - September 2009
Lowe's Companies, Inc.   March 2008 - August 2008

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Java

Education
Everest University-Lakeland   2013 — 2014
certification, Pharmacy

Polk State College   2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
Aquafine Corporation  July 2013 - Present
ITT Technical Institute  May 2013 - July 2013
Self  January 2010 - May 2013
Citi Group Financial   June 2009 - December 2010
The Results Companies   May 2007 - June 2009
Honeywell International  January 1999 - January 2006
Mountain Empire Community College  January 1997 - January 1999

Skills
Microsoft Office, SQL, Microsoft Excel, HTML, Customer Service, Java, Project Management, Windows, Microsoft Word, JavaScript, PowerPoint, Troubleshooting, Linux, C, XML, MySQL, CSS, PHP, Change Management, Visual Basic, Networking, Testing, XP, Unix, Computer Hardware, Visio, Windows 7, Active Directory, Programming, Operating Systems, Windows Server, Software Installation, SharePoint, Databases, Laptops, TCP/IP, Technical Support, Servers, Network Administration, System Administration, Hardware, Network Security, DHCP, Help Desk Support, VMware, IIS, Microsoft Exchange, DNS, Disaster Recovery, OS X

Education
ITT Technical Institute- Sylmar   2011 — 2014
Bachelor's degree, Information Systems and Cyber Security

ITT Technical Institute-Sylmar   2011 — 2013
Associate's Degree, Computer Network Systems, 3.82

Mountain Empire Community College--Big   1996 — 1998
Associate's Degree, Industrial Electronics Technology/Technician

Experience
Consultant  May 2011 - Present
The Results Companies   August 2007 - Present
State Fair Community College  September 2010 - May 2011
Kansas State Department of Education  July 2006 - August 2007
FHLBank Topeka  August 2005 - December 2006
Jack Henry & Associates  September 2003 - August 2005
Jack Henry & Associates  July 2000 - September 2003
Waynesville School District  March 1995 - July 2000
Pointe Golf & Tennis Resort   February 1993 - March 1995
The Lodge of Four Seasons  March 1990 - February 1993

Skills
Workforce Management, BPO, Contact Centers, Call Centers, Customer Experience, Avaya, IVR, Accounting, Microsoft Office, Payroll Services, Human Resources, Hotel Management, Software Quality..., Data Analysis, Data Warehousing, Technical Documentation, SharePoint Designer, Adobe Creative Suite, Management, Payroll, Software Documentation, Quality Assurance, Training, Troubleshooting, Technical Support, Customer Satisfaction, Avaya Technologies

Education
University of Phoenix   2003 — 2005
Computer Information Systems, Computers, A

Culver-Stockton College   1987 — 1992
Accounting, Accounting, B

Waynesville Career Center   1985 — 1987
Data Processing, Data Processing and Data Processing Technology/Technician, A

Waynesville High School   1984 — 1987
Diploma, General Studies, B

Waynesville Junior High School   1981 — 1984
B

Experience
DS Services  August 2015 - Present
The Results Companies   July 2014 - August 2015
Convergys  October 2012 - July 2014
Convergys  January 2010 - October 2012
Convergys  April 2004 - December 2009
Convergys  February 2002 - April 2004
Convergys  June 1999 - February 2002
Convergys  May 1998 - June 1999
Convergys  April 1996 - May 1998

Skills
Account Management, Contract Negotiations, Client Services, Operations Management, BPO, Call Center, Customer Experience, Offshoring, Contact Centre, Outsourcing, Customer Satisfaction, Metrics, RFP, P&L Management, People Management, Process Improvement, Vendor Relations, Team Management, Performance Management, Program Management, Management, Client Development, Contact Centers, Business Process..., Change Management, Business Analysis, Financial Services, Call Centers, Contract Negotiation, Leadership, CRM, Outsourcing Management, Project Management, Talent Management

Education
University of Phoenix   2004 — 2010
MBA, Global Management, Graduated with high honors

Florida Atlantic University   1998 — 2001
B.S., Economics

Experience
The Results Companies   December 2013 - Present
Wave Crest Payment Services of the Americas   April 2011 - December 2013
Fidelity National Information Services  January 2009 - March 2011
Fidelity National Information Services  October 2007 - December 2008
eFunds Corporation  July 2005 - September 2007
Wildcard Systems Inc   2003 - 2005
Alamo Rent A Car  2000 - 2003
Alamo Rent A Car  1995 - 2000
Dun & Bradstreet  1988 - 1994

Skills
Payment Card Processing, Debit Cards, Payment Systems, Electronic Payments, Mobile Payments, Payment Gateways, Acquiring, Payments, E-payments, E-commerce, Credit Cards, Cards, Strategic Partnerships, Financial Services, Risk Management, Merchant Services, Executive Management, Electronic Funds..., Product Management, Program Management, Strategy, Mobile Banking, Loyalty Programs, Mobile Commerce, Smart Cards, Internet Banking, Payment Cards, Payment Industry, Transaction Processing

Education
Nova Southeastern University
MBA

University of Florida
BSBA - Finance

Experience
The Results Companies   August 2014 - Present
Disneyland Resort  October 2009 - October 2011
McBeth Piano Studios   January 2004 - August 2010
Etiwanda Gardens   November 2008 - August 2009
Lifetouch Portrait Studios  September 2008 - June 2009
The Backyard   March 2008 - August 2008
Brigham Young University - Idaho  August 2005 - December 2007
Brigham Young University - Idaho  April 2004 - December 2007
Haven Carwash   December 2004 - May 2006

Skills
Photography, Weddings, Adobe Creative Suite, Portrait Photography, Singing, Music, Piano, Commercial Photography, Teaching, Microsoft Office, Photoshop, PowerPoint, Microsoft Word, Microsoft Excel, OS X, Theatre, Graphic Design, Social Media, Blogging, Mac, Creative Writing, Facebook, Editing, Windows, Digital Photography, Public Speaking, Event Photography, Customer Service, Art, Sound, Final Cut Pro, Video Editing, Drawing, Photos, Access, Outlook, Research, Social Networking, Illustrator

Education
Brigham Young University - Idaho   2004 — 2007
Fine Arts, Photography, Graphic arts, Theater, Dance, Music, general education

Brigham Young University - Idaho   2004 — 2007
Bachelor of Arts (B.A.), Photography

Experience
Halla Visteon Climate Control Corp.   June 2013 - Present
U.S Bank  August 2012 - December 2012
The Results Companies   May 2012 - June 2012
Halftees LLC   January 2012 - April 2012
Republic Of Korea Air Force headquarters   August 2008 - October 2010
Utah Valley University  September 2006 - August 2007

Skills
SAS: Advanced Level, R: Advanced Level, MySQL: Basic Level, PowerPoint, Microsoft Excel, Microsoft Office, Social Media, Market Research, Microsoft Word, Public Speaking, Spanish, Marketing, Social Media Marketing, Customer Service, Marketing Strategy, Leadership, Facebook, Advertising, Marketing Communications, Research, Team Leadership, Social Networking, Photoshop

Education
Brigham Young University   2008 — 2013
Bachelor of Science, Applied Statistics & Analysis

Utah Valley University   2005 — 2007
Associate Degree, Business Management

Experience
The Results Companies   October 2014 - August 2015
support.com  July 2013 - October 2014
Coder Engineering, LLC   January 2012 - December 2012
AAA Allied Group  September 2009 - June 2012
moopWeb.net   January 2002 - December 2011
Wasinger Tech   2008 - 2009
AmeriCorps*NCCC  2003 - 2003
Emporia State University  January 2000 - January 2001

Skills
Web Development, CSS, HTML, Microsoft Office, XHTML, HTML 5, AutoCAD, Wireless Networking, Windows Server, ArcGIS, Social Networking, Fundraising, Copywriting, Marketing, WordPress, Leadership, Event Planning

Education
Johnson County Community College   2011 — 2013
Associate of Science (AS), Geology/Earth Science, General

Johnson County Community College   2011 — 2013
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Emporia State University   1999 — 2010
English, Earth Science

Northern Arizona University   2004 — 2007
Geology/Earth Science, General

Experience
The Results Companies   May 2011 - Present

Skills
Microsoft Excel, Workforce Planning, Microsoft Office, Digital Painting, Virtual DJ, Call Centers, Performance Management, Workforce Management, Call Center Development

Education
National college   2009 — 2011
Associate's degree, Information systems engineering

East Tennessee State University   2004 — 2005
Information Technology

Experience
The Results Companies   January 2015 - Present
Preeminent Capital, Health Karma online   January 2014 - August 2014

Skills
English Linguistics..., Print Publishing..., Writing and Rhetoric, Copyediting

Education
Brigham Young University   2010 — 2014
Bachelor of Arts (B.A.), English Language

Experience
Teleperformance, USA  January 2015 - Present
Teleperformance, USA  July 2013 - December 2014
Teleperformance, USA  April 2013 - June 2013
Teleperformance, USA  July 2012 - March 2013
The Results Companies   April 2011 - July 2012
SmartBox USA   August 2009 - December 2010
StarTek  August 2008 - April 2009
Afni  December 2003 - February 2008

Skills
Management Development, Outsourcing, Call Center, Workforce Management, Operations Management, P&L Management, Profitability..., Coaching, Emotional Intelligence, Organizational..., Team Management, Inbound Marketing, Human Resources, Organizational..., Leadership, Talent Management, Business Development, Leadership Development, BPO, Customer Satisfaction, Training, Management, Contact Centers, CO-PA, Employee Engagement, CRM, Recruiting, Vendor Management, Performance Management, Forecasting, Process Improvement, Telecommunications, Call Centers, Call Center Development, Budgets, IEX, Telemarketing, Team Building, Quality Assurance, Team Leadership, Business Process..., Sales Operations, Contact Center..., Strategy, Customer Retention, Customer Experience, Customer Service, Sales, Employee Training, Change Management

Education
Ashford University   2007 — 2008
Bachelor's degree, Organizational Management

New Kent High   1985 — 1989
High School, Business Administration and Management, General

Experience
Washington Capitals  August 2014 - Present
Federal Financial Group LLC  January 2013 - July 2014
Orem Owlz Baseball  April 2013 - September 2013
Utah Valley University  June 2011 - June 2012
The Results Companies   August 2009 - April 2012

Skills
Social Networking, Customer Service, Social Media, Microsoft Office, Copywriting, SEO, Public Speaking, Public Relations, Marketing, Event Planning, Event Management, Technical Writing, Blogging, Marketing Communications, Social Media Marketing, News Writing, Facebook

Education
Georgetown University   2014 — 2015
Master's degree, Sports Industry Management

Utah Valley University   2010 — 2014
Bachelor of Science (BS), communications, public relations

Experience
doTERRA International LLC  May 2015 - Present
doTERRA International LLC  April 2013 - May 2015
The Results Companies   May 2012 - September 2012
Titan Alarm LTD   April 2011 - August 2011
The Church of Jesus Christ of Latter-day Saints  January 2008 - January 2010

Skills
Customer Satisfaction, Customer Service, Data Entry, Customer Experience, Microsoft Office, Call Centers, Microsoft Word, Leadership, PowerPoint, Microsoft Excel, Telemarketing, Computer Hardware, Security, Technical Support, Operations Management, Windows 7, Operating Systems, Sales, Telephone Skills, Management

Education
Utah Valley University   2014 — 2016
Personal Finance

Brigham Young University - Idaho   2010 — 2014

Experience
Faneuil Inc  October 2012 - Present
Faneuil Inc  July 2012 - October 2012
The Results Companies   March 2012 - May 2012
ICF International  July 2011 - October 2011
StarTek  April 2010 - May 2011
Roses  October 2008 - April 2010

Skills
Qualitative Research, Research, Market Research, Customer Experience, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Web Chat, Email, Organization, Constructive Feedback, Listening to customers, Problem Solving, Works well in a team, Social Networking, Online Advertising

Education
DeVry University   2012 — 2015
Bachelor of Science (B.S.), Business Administration, Management and Operations, Freshman

Rasmussen College-Florida   2011 — 2012
Associate's degree, Information Technology, Undergraduate

Bassett High School   2004 — 2008
High School Diploma, General Studies

Experience
CaiCreative Design & Development   February 2014 - Present
Arise Virtual Solutions Inc.  September 2011 - January 2014
The Results Companies   June 2003 - June 2011
Interactive Response Technologies, (IRT)   September 1999 - May 2003
Transamerica Intellitech  September 1997 - August 1999
Remedy Intelligent Staffing  January 1996 - September 1997
Sun Dream Yacht Charters   July 1992 - December 1995

Skills
Project Management, Training and Development, Meeting & Event..., Process Improvement, Copywriting, Organizational..., Call Center, Content Development, Customer Experience, Training, Call Centers, Recruiting, Leadership, Human Resources, Management, Business Development, Operations Management, Customer Retention, Outsourcing, Program Management, Strategic Planning, CRM, Coaching, Vendor Management, Sales, Employee Relations, Marketing Strategy, Marketing Communications, Project Planning, Customer Satisfaction, Lead Generation, Marketing, Corporate Marketing &..., Marketing Management, Media, Public, Client..., Copywriting & Content..., Online Marketing, RFP Proposal Management..., Email Marketing, Program Implementation..., Learning Management, BPO, Change Management, Employee Engagement, Inbound Marketing, Strategic Partnerships, Direct Marketing, Performance Management, Strategy, Call Center Development

Education
Florida Atlantic University   2011 — 2011
CMP, Meeting and Event Management Certification

Nova Southeastern University   1989 — 1993
Bachelor of Science (B.S.), Business Administration

Experience
Convergys  June 2011 - August 2011
The Results Companies   October 2009 - January 2011
Virgin Mobile USA  February 2008 - October 2009
Persuasion Institute   June 2007 - August 2007
Sento  May 2006 - July 2007

Skills
Program Management, Documentation, Troubleshooting, Creative Problem Solving, Problem Analysis, Short Sales, Corporate Communications, Customer Service, Customer Satisfaction, Customer Retention, Windows, Fast Learner

Education
University of Utah   2010 — 2011
Music Performance, General, Senior

Brigham Young University   2004 — 2006
Music Performance, General

Arkansas Tech University   2002 — 2004
Music

Experience
ACN  September 2011 - Present
self employed  June 2010 - Present
Merit Medical Systems, Inc.   July 2012 - April 2014
The Results Companies   April 2012 - June 2012
BYU Bookstore  August 2011 - December 2011
Fullshare Group   February 2011 - May 2011

Skills
Chinese>English..., Mandarin, Translation, Chinese, Foreign Languages, Chinese culture, Public Speaking, Training, Microsoft Office, Management, Sales, Language Teaching, Spanish, English, Editing, Research

Education
Brigham Young University   2008 — 2011
BA, IR and Chinese

Wilsonville High School   2000 — 2003

Experience
Anthem  August 2015 - Present
Sykes  April 2013 - June 2014
The Results Companies   September 2010 - April 2013
Claro RD  January 2007 - May 2007
Stream Global Services  December 2005 - December 2006

Skills
Multi-cultural Team..., Sales Management, Customer Service, Team Leadership, Microsoft Office

Education
Universidad del Caribe   2002 — 2005
Bachelor's degree, Business Administration and Management, General

instituto politecnico santo domingo oriental   1996 — 2000
High School/Secondary Diplomas and Certificates

Experience
Freelance Journalist and editor  January 2012 - Present
Freelance Journalist and editor  August 2004 - Present
The Results Companies   2006 - 2009
American Legion of the United States of America  2004 - 2006
Ace Wrecker   2002 - 2004
McKenzie Tank Lines Inc  2002 - 2003
Freelance Voice-Over Talent  January 1998 - August 2002
Brenntag  1998 - 2002
Altamonte Towing   January 1992 - June 1998

Skills
Microsoft Office, Multimedia, Marketing Research, Voice Acting, Voice Over, Online Journalism, Broadcast Journalism, Journalism, Distribution Center..., Strategic Planning, Customer Service, Marketing Communications, Communication Training, Asset Managment

Education
Ball State University   2012 — 2016
Master's degree, Educational Leadership and Administration, General

University of Florida   1999 — 2002
Bachelor of Arts (BA), Communication and Media Studies

Seminoile Community College   1991 — 1994
Associate's degree, Business/Commerce, General

Experience
Nerdy Girl Writers   May 2015 - Present
The Results Companies   January 2015 - Present
Jennifer Jinright Books   November 2013 - Present
Independant Contrator   July 2013 - October 2013
Martinsville Free Clinic   March 2009 - May 2009
Results, Stuart   October 2007 - March 2008

Skills
Blogging, Microsoft Office, Social Networking, Healthcare, Social Media, Online Gaming, WordPress, Vital Signs, Creative Writing, Editing, Public Speaking, Medical Terminology, Email Marketing

Education
National College   2004 — 2011
Associate of Science (AS), Medical/Clinical Assistant

National College   2004 — 2010
Associate of Science; High Honors Associate of Science, Administrative Office Professional; Medical Assisting

Experience
The Results Companies   April 2015 - Present
Vivint  June 2014 - January 2015
US Army  April 2011 - May 2014

Skills
Military, Training, Afghanistan, Combat, Leadership, Troubleshooting, Teamwork

Education
Salt Lake Community College   2014 — 2016
Electrical and Electronics Engineering

Utah Valley University   2009 — 2010
Computer Science

Fayetteville Technical Community College   2007 — 2008
Computer Science

Experience
The Results Companies   January 2012 - Present
Pizza Hut  January 2013 - August 2013
Kohl's Department Stores  August 2011 - December 2011

Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Inbound Marketing, Contact Centers, Call Center Development, Customer Retention, Avaya, Customer Service

Education
Illinois Valley Community College

Experience
The Results Companies   July 2011 - April 2013
Tutoring Connection LLC   2007 - 2007
TRIO Student Support Services  August 2003 - April 2006

Skills
Customer Service, Chinese, Leadership, Teaching, Management, Microsoft Office, Mandarin, Microsoft Excel, Public Speaking, Microsoft Word, PowerPoint, Training, Data Analysis, Strategic Planning, Team Building, Coaching, Call Centers, Leadership Development, Customer Satisfaction, Analysis

Education
Brigham Young University   2006 — 2010
BA, Mandarin Chinese

Utah Valley University   2003 — 2005
AAS, General Studies

Experience
Southern Technical College  April 2013 - Present
Southern Technical College  March 2013 - Present
The Results Companies   September 2010 - April 2013

Skills
Enrollment Management, Training, Staff Development, Public Speaking, Coaching, Recruiting, CampusVue, Retaining Customers, Leadership Development, Management, Microsoft Word, Interviews, Data Entry, Salesforce.com, Customer Satisfaction, Employee Training, Customer Retention, Citrix Metaframe, Leadership, Team Leadership, Higher Education, Student Affairs, Admissions, Team Building, Adult Education, Microsoft Excel, PowerPoint, Careconnects, Working knowledge of..., Customer Service, Microsoft Office, Resume Writing, Fluent in Spanish, Social Networking, Event Planning, Public Relations, Career Counseling

Education
Southern Technical College   2015 — 2017
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, Currently Pursing

Long Island Business Institute
Office Assistant/Specialist

Experience
Manpower  March 2013 - Present
The Results Companies   August 2007 - November 2012
APAC Customer Services  November 2001 - August 2007

Skills
Human Resources, Call Centers, BPO, Quality Assurance, Process Improvement, Performance Management, Technical Recruiting, Interviews, Recruiting, Business Process..., Customer Satisfaction, Payroll, Vendor Management, Contact Centers, Management, Coaching, Temporary Placement, Internet Recruiting

Education
Del Mar College   2013 — 2015
American Sign Language Interpretation and Translation, 4.0

Robstown High School   1994 — 1998
High School Diploma, General Studies

Experience
Aphrodite Apparel   June 2009 - Present
The Results Companies   June 2014 - November 2014
Flying J.  September 2005 - November 2007
ottawa pavilion   May 2005 - August 2005
Spring valley nursing center   January 2005 - May 2005
Rivershores nursing center   November 2004 - January 2005
Value Temps Inc.   March 2004 - November 2004
telepreformance USA   February 2003 - August 2003

Skills
Social Networking, Public Relations, Marketing Communications, Microsoft Office, Social Media Marketing, Social Media, Event Management, Event Planning, Facebook, Advertising, Editing, Marketing, Online Advertising, Photoshop, Marketing Strategy, Public Speaking, Online Marketing, Photography, PowerPoint, Email Marketing, Sales, Training, Management, Hiring, Customer Service, Interviews, Cashiering, Time Management, Microsoft Word, Merchandising

Education
Educators of Beauty-La Salle   2009 — 2010
cosmetology, Cosmetology, Barber/Styling, and Nail Instructor

Illinois Valley Community College   2003 — 2006
CNA, pre-recs for nursing program., Health/Health Care Administration/Management, 3.8

Experience
Flexsim Software Products, Inc.   May 2013 - Present
The Results Companies   October 2012 - May 2013
Progrexion  May 2009 - October 2012
Progrexion  September 2007 - May 2009
Progrexion  August 2005 - September 2007

Skills
Firefox, PowerPoint, Customer Service, Internet Explorer, Microsoft Word, Microsoft Excel, Spreadsheets, Microsoft Office, Dependable Team Player, Superior Work Ethic, Ingenuity, Quick & Eager Learner, Organization, Call Centers, Sales, Accounts Payable, Interviews, Employee Relations, Performance Management, Sales Management, Leadership, Training, Recruiting, Social Networking, Data Entry, Payroll, Hiring, Onboarding, Sourcing, Human Resources, Customer Satisfaction, Time Management, Software Documentation

Education
Brigham Young University   2006 — 2011
Family Life, Human Development

Mid-Plains Community College   2002 — 2007
Associate of Arts (AA)

Experience
Korea Economic Institute of America   August 2015 - Present
Qualtrics  May 2013 - August 2015
Brigham Young University  January 2013 - April 2013
Brigham Young University  August 2012 - April 2013
Brigham Young University  August 2012 - March 2013
Benetech  September 2012 - December 2012
International Trade Administration  May 2012 - August 2012
The Results Companies   August 2011 - February 2012

Skills
International Relations, Korean, Foreign Policy, Microsoft Office, Research, Public Speaking, PowerPoint, Teaching, Microsoft Excel, Microsoft Word, Social Media, Translation, Customer Service, Management, Program Management, Employee Training, Data Analysis, Training

Education
The George Washington University   2014 — 2016
Master's Degree, Security Policy Studies

Brigham Young University   2007 — 2013
Bachelor of Arts (B.A.), Asian Studies, 3.98, Magna Cum Laude

Experience
TELUS International  October 2014 - Present
marGo.me   June 2014 - Present
The Results Companies   January 2012 - June 2014
Convergys  August 2009 - January 2012
Transcontinental Direct  June 2008 - July 2009
Protocol Integrated Marketing   October 2006 - September 2007
Resolution  2004 - 2006
Cinram  1995 - 2004
Sony DADC  1984 - 1994

Skills
Technical Recruiting, SEM, Call Center, BPO, Outsourcing, Account Management, CRM, Lead Generation, Customer Experience, Business Development, Customer Acquisition, Vendor Management, New Business Development, Customer Retention, Operations Management, Call Centers, Strategic Partnerships, Management, Leadership, Team Building, Solution Selling, Strategy, B2B, Customer Service, Direct Marketing, Sales, Multi-channel Marketing, Sales Operations, Direct Sales, Customer Satisfaction, Program Management, Sales Management, Competitive Analysis, E-commerce, P&L Management, Salesforce.com, Team Management, Cold Calling, SaaS, Analytics, Networking, Start-ups, Relationship Management, Retail, Cross-functional Team..., Process Improvement, Telemarketing, Team Leadership, Performance Management, Business Process...

Education
St. Mary-of-the-Woods College   1986 — 1991
Business

Indiana Business College
Associate, Business

Indiana State University
Business

Experience
Private T-Shirt Company   January 2009 - Present
Holiday Inn Downtown Marina   May 2013 - January 2015
APAC Customer Services  2011 - 2012
The Results Companies   June 2010 - February 2011
Results  June 2010 - February 2011
HEB  June 2004 - May 2006

Skills
Call Center, Customer Satisfaction, Telemarketing, Customer Retention, Customer Service, Management, Customer Experience

Education
Ashford University   2011 — 2015
Bachelors, Early Childhood

Ashford University   2011 — 2015
Bachelors, Present Online, Business, Management, Marketing, and Related Support Services

Certified Medical   2005 — 2006
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Roy Miller High School   2000 — 2004
Diploma

Experience
Matrix Interactive Media   June 2012 - Present
Education Online Services  April 2011 - July 2012
Results Technology  December 2008 - March 2011
The Results Companies   2008 - March 2011

Skills
Data Analysis, Predictive Dialers, SQL, Call Center, Data Modeling, Data Mining, SEO, SEM, Social Media Marketing, BPO, Business Strategy, Sales, Call Centers, Business Development, Online Marketing, Outsourcing, Analytics, Competitive Analysis, Marketing, Management, Customer Experience, Telemarketing, Lead Generation, CRM, Customer Acquisition, Inbound Marketing, Customer Retention

Education
Georgia Perimeter College   2000 — 2002
Business Management

Druid Hills High School   1999 — 2002
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
Advance Auto Parts  September 2012 - Present
Advance Auto Parts  July 2010 - October 2012
The Results Companies   April 2009 - August 2010
Resultstel   June 2008 - April 2009
Resultstel - Duffield   November 2007 - June 2008
Resultstel   January 2007 - November 2007

Skills
Call Center, PeopleSoft, Oracle SQL Developer, PS Query, UltraEdit, Customer Satisfaction, Team Building, Customer Retention, Workforce Management, Inbound Marketing, BPO, Customer Experience, IEX, eWFM, SQL, Troubleshooting, Technical Support, Call Centers, E-commerce, Customer Service, Process Improvement

Education
Ashford University   2001 — 2009
Bachelors of Arts, Business Administration

Experience
Calallen ISD  May 2014 - Present
The Results Companies   February 2013 - May 2014
Island Sports   March 2009 - February 2013
HEB  June 2011 - August 2011

Skills
Customer Service, Retail, Inventory Management, Store Management, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Retail Sales, Store Operations, Time Management, Customer Satisfaction, Marketing, Employee Relations, Payroll, Team Management, Employee Benefits, ADP Payroll, Human Resources, Training, Recruiting, Performance Management, Leadership, Organizational..., Access, Management, Team Leadership

Education
Texas A&M University-Corpus Christi   2014 — 2017
Masters in Business Administration, Business Administration

Texas A&M University-Corpus Christi   2010 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.8/4

Del Mar College   2008 — 2010
Business Administration and Management, General

Experience
The Results Companies   July 2013 - Present
The Results Companies   October 2012 - July 2013
The Results Companies   April 2012 - October 2012
eBay Inc  January 2011 - April 2012
Discover Financial Services  September 2002 - January 2011

Skills
Call Centers, Team Leadership, Team Building, Customer Experience, Sales, Business Strategy, Account Management, Vendor Management, Management, Operations Management, Process Improvement, Customer Satisfaction, Cross-functional Team..., CRM, Outsourcing, Analysis, Performance Management, Forecasting, Leadership, Customer Retention, Sales Operations, Team Management, Business Development, Program Management, Strategy, Training, Salesforce.com, Business Process..., Business Analysis, Telecommunications, Start-ups, Coaching, Analytics

Education
Brigham Young University - Idaho

Mayo High School

Spokane Community College

Experience
Utah Valley University  April 2015 - Present
The Results Companies   October 2014 - April 2015
Walmart  November 2012 - August 2014
Anthony L. Barney LTD.   February 2011 - November 2012

Skills
Microsoft Office, Microsoft Excel, Management, Microsoft Word, PowerPoint, Leadership, Research, Sales, Training

Education
Utah Valley University   2014 — 2016
Bachelor, Accounting

Brigham Young University - Idaho   2010 — 2011
General Studies, General Studies

Experience
Outkor   December 2014 - Present
PacificHub Corporation   November 2007 - Present
The Results Companies   June 2012 - June 2013
The Results Companies   June 2012 - June 2013

Skills
Marketing, Account Management, Customer Service, Sales, Management, Marketing Strategy, Advertising, Social Media Marketing, Marketing Communications, Leadership

Education
Philippine School of Business Administration   1991 — 1995
Bachelor of Science in Business Administration, Major in Management

Siena College of Taytay   1986 — 1990
Secondary, High School/Secondary Diplomas and Certificates

Experience
The Results Companies   May 2007 - Present
The Results Companies   July 2013 - February 2014
The Results Companies   December 2010 - October 2013

Skills
Call Centers, BPO, Contact Centers, Outsourcing, Training, Training Delivery, Employee Training, Instructor-led Training, Customer Experience, Performance Management, IEX, Leadership, Workforce Management, Telemarketing, Employee Engagement, Inbound Marketing, Vendor Management, Call Center Development, Team Management, Customer Satisfaction, Coaching, Leadership Development

Education
Doane College   2003 — 2008
Bachelor of Science (BS), Business Management, Psychology, Music

Doane College   2003 — 2008
Bachelor of Science (BS), Business Management, Psychology, Music

Experience
The Results Companies   November 2011 - September 2013
ACS, a Xerox Company  June 2007 - November 2011
ACS, a Xerox Company  June 2007 - November 2011
T-Mobile  January 2005 - December 2006
T-Mobile  January 2005 - December 2006
Cingular Wireless  December 2003 - January 2005
GENCO  February 2002 - January 2005

Skills
Mergers, Arbitration, Call Center, Customer Service, Coaching, Call Centers, Training, Quality Assurance, Customer Retention, Process Improvement, Operations Management, Management, Human Resources, Customer Experience, Outsourcing, Leadership, Customer Satisfaction, Sales, Strategic Planning, Team Building, Team Leadership, Vendor Management

Education
Middle Tennessee State University   2003 — 2008
Bachelors, Business Administration

Experience
Teleperformance, USA  August 2014 - Present
Lexington Law  July 2012 - 2014
Nexant  April 2011 - 2012
The Results Companies   February 2009 - November 2010
Convergys Corp  February 2007 - May 2009
Convergys Corp  1996 - 2004
American Express  1982 - 1996
First Security Bank  1981 - 1982

Skills
IEX, Workforce Management, Call Center, BPO, Customer Experience, Call Center Development, Vendor Management, Process Improvement, Forecasting, Customer Satisfaction, Customer Service, Outsourcing, Business Process..., Team Building, Leadership, Management, Call Centers, Contact Centers, Team Leadership, Analysis, Customer Retention, Operations Management, Performance Management, CRM, Quality Assurance

Education
Idaho State University   1979 — 1981
Bachelors, Finance

Brigham Young University   1973 — 1975

Westminster College
Masters, Business Administration

Experience
Community Living Opportunities  February 2015 - Present
The Results Companies   July 2014 - Present
Abaxis Veterinary Laboratory   November 2013 - July 2014
Green Mountain College  August 2012 - November 2013
Contracted Position   September 2012 - March 2013
Surewest  2008 - 2012
AT&T  1998 - 2007
SBC  1994 - 1998

Skills
Telecommunications, Account Management, Contract Negotiation, Sales Management, Leadership Development, Training, Microsoft Office, Recruiting, Sustainability, Business Process..., Event Planning, research and planning, Listens Writes and..., Building Business..., Customer Acquisition, Creative Problem Solving, Customer Satisfaction, Customer Experience, Relationship Marketing, Corporate Communications, Self-starter, flexibility/adaptability..., Systems Analysis, Marketing Strategy, Event Marketing Strategy, Product Management, Business Meetings, Purchase Management, Purchasing Processes, Increase Productivity, Computer Proficiency, Exceptionally Organized, Third Party Vendor..., Vendor Contracts, Successful track record, Teamwork, Referral Development, Executive Reporting, Interdepartmental..., Team Management, Solution Implementation, Client Liason, Quota Management, Quota Achievement, Indirect Channel Sales, Knowledge Sharing, Competitive Analysis, Judgement and Decision..., Independent Worker, Communication

Education
Green Mountain College   2012 — 2014
Master of Business Administration (MBA), Sustainable Business Practices

Friends University   1999 — 2007
Bachelor of Science (BS), Business Management Practices

Washburn University   1988 — 1993
Associate of Arts and Sciences (A.A.S.), Purchasing, Procurement/Acquisitions and Contracts Management

Experience
Faneuil Inc  September 2013 - Present
The Results Companies   February 2012 - January 2013
The Results Companies   November 2009 - February 2012
Results Stuart/Duffield   April 2009 - November 2009
Results  September 2006 - April 2009
New Roads   November 2003 - September 2006

Skills
Call Center, Customer Service, Hiring, Scheduling, Interviewing, Training, Leadership Development, Interviews, Process Scheduler, Recruiting, Performance Management, Coaching, Call Centers, Contact Centers, Management, Customer Experience, System Administration, BPO, Inbound Marketing, Customer Satisfaction, Workforce Management, CRM, Human Resources, Leadership, Call Center Development, Program Management, Change Management, Vendor Management, Customer Retention, Outsourcing

Education
University of Phoenix   2008 — 2010
MBA, Business Administration and Management, General

Averett University   2003 — 2005
BS, Sociology/Criminal Justice

Patrick Henry CC   2002 — 2003
Associates, Criminal Justice

Experience
The Results Companies   September 2011 - Present

Skills
Microsoft Office, Customer Service, Microsoft Excel, Customer Satisfaction, Microsoft Word, Team Leadership, Phone Etiquette, Insurance, Call Centers, Outlook, Data Entry, Time Management

Education
Bluefield College   2013 — 2014
Bachelor's degree, Major- Human Services, General, Minor- General Education

Experience
The Results Companies   June 2013 - Present
Catherines Stores Corporation  May 2009 - June 2011
Bealls  December 2004 - May 2006

Skills
Store Management, Store Operations, Retail, Retail Sales, Loss Prevention, Visual Merchandising, Merchandising, Inventory Management, Inventory Control, Customer Satisfaction, Driving Results, Profit

Education
University of South Alabama   1994 — 1996
Associate's degree, Business Administration and Management, General

James H Faulkner State Community College   1992 — 1994
Associate of Arts and Sciences (A.A.S.), Accounting and Business/Management

Experience
Alorica  June 2014 - Present
Carlisle & Gallagher Consulting Group  June 2012 - June 2014
Stellar  June 2010 - June 2012
The Results Companies   August 2006 - June 2010
The Results Companies   August 2001 - August 2006
West  1999 - 2001
ITI Marketing Services  1988 - 1997

Skills
Call Center, Customer Experience, BPO, Outsourcing, Customer Satisfaction, Operations Management, Performance Management, Telemarketing, Customer Retention, Client Service Oriented, Account Executives, Call Center Director, Call center start-up, Contact Center..., Contact Center..., Contact Centers, Vendor Management, Coaching, Team Building, Account Management, Customer Service, CRM, Call Centers, Cross-functional Team..., Forecasting, Inbound Marketing, Program Management, Training, Management, Call Center Development, Business Process..., Offshoring, Client Services

Education
Emporia State University   1988 — 1990

Labette Community College   1987 — 1988

Experience
SenecaOne Finance  2014 - Present
The Results Companies   2012 - 2013
J.G. Wentworth   2005 - 2012
JBHunt Transport   2000 - 2004
SeraNova  1996 - 2000

Skills
GPHR, SPHR, Employee Relations, Employee Benefits, Recruiting, Human Resources, Consulting, Performance Management, Strategic Planning, Organizational..., Talent Management, HRIS, Management, Benefits Administration, Administration, BPO, Call Centers, Personnel Management, Sales, Sourcing, Interviews, Process Improvement, Employee Engagement, FMLA, Training, HR Policies, Outsourcing, Talent Acquisition, Compensation & Benefit, Onboarding, Employee Training, Workforce Planning, Business Strategy, Time Management, Employer Branding, Vendor Management, Leadership, Leadership Development, Hiring, Technical Recruiting, HR Consulting, New Hire Orientations, Applicant Tracking..., System Administration, Labor Relations, Team Building, Coaching, Performance Appraisal, Organizational..., Conflict Resolution

Education
Cooper City High
General

Florida International University
B.S.

Nova Southeastern University
Masters

Experience
Physicians United Plan "PUP"   September 2013 - June 2014
Physicians United Plan "PUP"   February 2013 - August 2013
The Results Companies   July 2011 - February 2012
CollaborateMD  January 2008 - September 2010
HealthCare Support  January 2007 - January 2008
National Lending Corp   January 2004 - January 2007

Skills
Business Analysis, Strategic Planning, Process Improvement, Call Centers, Insurance, Microsoft Office, Project Management, Change Management, Leadership, Management, Training, Customer Service, Sales, Microsoft Excel, Customer Satisfaction, Customer Retention

Education
City University of New York-Herbert H. Lehman College   1995 — 1999
Bachelor's Degree, Health/Health Care Administration/Management

Experience
API  June 2015 - Present
The Results Companies   January 2013 - December 2013
Teleperformance  July 2007 - July 2012
IDC  March 2000 - July 2007
City of Cranston, Rhode Island   1995 - 1998

Skills
Call Center, CRM, Business Process, Competitive Analysis, Market Intelligence, BPO, Business Development, Outsourcing, Management, Call Centers, Professional Services, Business Intelligence, Strategy, Sales, Vendor Management, Customer Experience, Consulting, Strategic Planning, Program Management, Analytics, Recruiting, Solution Selling, Business Process..., Business Analysis, Process Improvement, Enterprise Software, Finance, Start-ups, Cross-functional Team..., Operations Management, Strategic Partnerships, Cloud Computing, Leadership, Business Strategy, Management Consulting, Team Management

Education
Boston University Graduate School of Managment   2000 — 2002
MBA

University of Massachusetts, Amherst   1993 — 1995
Masters

Experience
CAN Capital  2015 - Present
SunTrust Bank  2011 - 2014
The Home Depot  2009 - 2011
The Results Companies   2007 - 2009
AT&T Mobility  2005 - 2007
Sprint Nextel  1999 - 2005

Skills
Forecasting, Workforce Management, Vendor Management, Call Center Development, Analysis, Avaya, Account Management, Call Center, Change Management, Customer Satisfaction, Management, BPO, Business Process..., CRM, Call Centers, Customer Experience, Customer Retention, Data Analysis, Direct Sales, Employee Benefits, Leadership, Human Resources, Operations Management, Outsourcing, Performance Management, Process Improvement, Program Management, Project Planning, Recruiting, Quality Assurance, Requirements Analysis, Training, SDLC, Sales, Strategic Planning, Team Building, Team Leadership, Visio, Business Analysis, Banking, Team Management, Telecommunications, Coaching, Analytics, Software Documentation

Education
North Carolina Agricultural and Technical State University
Bachelor of Science (B.S.), Business Administration / Marketing

Experience
VFW Foundation  February 2013 - Present
The Results Companies   September 2012 - January 2013
VFW National Headquarters   November 2005 - September 2012
Sprint TeleCenters, Inc.   1997 - 2000

Skills
Program Management, Nonprofits, Public Speaking, Leadership, Fundraising, Customer Service, Strategic Planning, Community Outreach, Government, Team Building, Project Management, Budgets, Event Planning, Process Improvement, Leadership Development

Education
Emporia State University   1983 — 1989

Experience
Pinnacle Security  May 2009 - Present
The Results Companies   February 2009 - May 2009
Prosper  June 2007 - February 2009
The Generations Network  January 2005 - May 2007

Education
Boise State University   2000 — 2003
General Studies

Experience
Affinion Group  September 2010 - Present
The Results Companies   February 2007 - July 2010
APAC Customer Services  May 2006 - February 2007
PeopleSupport  November 2004 - May 2006
American Express Business Travel  November 1996 - August 2004

Skills
Sales Operations, Training, Call Centers, Operations Management, Customer Satisfaction, CRM, Management, Vendor Management, Operational Excellence, Call Center, Client Services, Customer Experience, Contact Centers, Performance Management, Program Management, Strategy, Telemarketing, Team Building, Leadership, Human Resources, Account Management, Negotiation, Workforce Management, Process Improvement, Strategic Planning, Customer Service, Employee Training, Outsourcing, P&L Management, Networking, Budgets, Cross-functional Team..., Service Delivery, Recruiting, Customer Retention, Quality Assurance, Change Management, Business Process..., Customer Acquisition

Education
University of Phoenix   2001 — 2003
M.B.A, Global Management

Arizona State University   1997 — 2001
B.S., Agribusiness

Experience
The Results Companies   2010 - Present
Results  January 2009 - June 2010
Ancestry.com  2004 - 2007

Skills
Workforce Management, IEX, Call Center, Inbound Marketing, Telemarketing, Outsourcing, Customer Satisfaction, Customer Experience, Performance Management, Vendor Management, Customer Retention, Operations Management, BPO, Process Improvement, Customer Service, CMS, Call Centers, Avaya, Call Center Development, Forecasting, Contact Centers, Microsoft Office, Microsoft Excel, Telecommunications, Technical Support, CRM

Education
University of Idaho College of Law   1990 — 1993
Doctor of Law (J.D.), Law

Brigham Young University   1984 — 1990
Bachelor of Arts (B.A.), Political Science and Government

Experience
ServiceMaster- Terminix   July 2012 - January 2015
The Results Companies   December 2006 - January 2010
Resolve Staffing  July 2006 - December 2006
Cleartel Communications  January 2003 - March 2006
Florida Referral   December 2001 - December 2002
Talk America  June 1998 - December 2001

Skills
Call Center, Training, Performance Management, Process Improvement, Management, Team Building, Call Centers, Leadership Development, Recruiting, Leadership, Quality Assurance, Organizational..., Strategy, Cross-functional Team..., Program Management, Human Resources, Employee Training, Coaching, Customer Satisfaction

Education
Kennesaw State University   2010 — 2012
Bachelor's Degree, Organizational Communication, 4.0

Experience
U.S. Cellular   June 2012 - Present
The Results Companies   January 2008 - January 2009
The Results Companies   January 2007 - January 2008

Skills
Management, Customer Service, Project Management, Leadership, Strategic Planning, Sales, Team Leadership, Program Management, Retail, Customer Satisfaction, Customer Retention, Leadership Development, Team Building

Education
Liberty University   2005 — 2007
None, Psychology

Galax high school   2000 — 2004
Advanced Studies

Wytheville Community College

Experience
The Results Companies   October 2014 - Present

Skills
Social Media, Theatre, Customer Service, Public Speaking, Event Planning, Editing, Microsoft Excel, Creative Writing, Management, Teaching, Research, Microsoft Word

Education
Utah Valley University   2009 — 2009

Grossmont College   1991 — 1999
A.A., Theater Arts

Experience
PcCareSupport  January 2015 - Present
The Results Companies   June 2014 - Present
Kim H. Buhler, Attorney at Law, P.C.   August 2012 - February 2014
Justin M. Myers, Attorney at Law   November 2009 - February 2010
The Law Offices of Robert Dourian   October 2007 - November 2008
Facemyer Lawfirm   2002 - 2007

Skills
Legal Research, Litigation, Legal Assistance, Legal Writing, Civil Litigation, Westlaw, Courts, Litigation Support, Corporate Law, Pleadings, Trials, Document Review, Legal Documents, Employment..., Dispute Resolution

Education
Lassen Community College   2000 — 2001

Experience
Fiber Fix   August 2015 - Present
Discovery Academy  May 2013 - Present
The Results Companies   June 2012 - August 2012
Pinnacle Security  February 2009 - September 2011

Skills
PowerPoint, Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Microsoft Word, Teaching, Research, Leadership, Team Leadership, Training, Team Building, Data Analysis, R, SQL

Education
Brigham Young University
BS Applied Statistics and Analytics, Business Management Minor

Experience
The Results Companies   June 2007 - Present
Quest Diagnostics  January 2002 - June 2007
Prudential Insurance  January 1981 - February 1999

Skills
Instructor-led Training, Management, Contact Centers, Call Center, Customer Experience, Inbound Marketing, Workforce Management, Outsourcing, BPO, Performance Management, Training, Call Center Development, Process Improvement, Call Centers, Coaching, Telemarketing, CRM, Customer Satisfaction, Avaya, Employee Training, Training Delivery, Customer Retention, Leadership Development, Vendor Management, Customer Service, Program Management, Team Leadership, Business Process..., Operations Management

Education
Muhlenberg College   1984 — 1984
Business

Shippensburg University of Pennsylvania   1978 — 1979
Social Wefare

Experience
The Results Companies   April 2008 - Present
Lowe's Companies, Inc.   April 2003 - March 2008

Skills
Computer Hardware..., Desktop Support, Facilities Management, Printers, Call Center, Operating Systems, Windows 7, Project Management, Troubleshooting, Technical Support, Call Centers, TCP/IP, Windows, Disaster Recovery, XP, Security, DNS, Network Design, Routers, IT Management, VPN, Contact Centers, LAN-WAN, Avaya, BPO, Windows XP

Education
New River Community College
Associate, Information Technology

Experience
Cole Library  September 2014 - Present
The Results Companies   June 2014 - September 2014

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Teamwork, Research, Public Speaking, Editing, Data Entry

Education
Cornell College   2013 — 2017
Bachelor's Degree, International Relations and Affairs, Russian Language Studies, Sophomore

The Walden School of Liberal Arts   2009 — 2013
High School

Experience
Merchant Services USA   February 2007 - Present
Merchant Services USA   July 2013 - March 2014
The Results Companies   November 2012 - June 2013
Merchant Services USA   February 2007 - October 2008

Skills
Inbound Marketing, Microsoft Word, Customer Retention, Telemarketing, BPO, Training, CRM, Microsoft Office, Microsoft Excel, Sales, SEM, SEO, Management, Team Building, Technical Course...

Education
Iowa State University
Bachelor of Fine Arts (BFA), Art, Psychology, Science

Experience
Coastal Childrens Clinic  August 2014 - Present
WellMed Shoreline   May 2014 - June 2014
Dr Jose Pagan MD PA   September 2013 - December 2013
The Results Companies   April 2013 - August 2013
Hobby Lobby  July 2012 - April 2013
Texas Star   March 2011 - July 2012

Skills
Sales, Customer Service, Telephone Skills, Cashiering, Store Operations, Customer Experience, Microsoft Office, PowerPoint, Teamwork, Inventory Management, Loss Prevention, Store Management, Fax, Training, Time Management, Microsoft Excel, Appointment Scheduling, Inventory Control, Employee Training, Social Media, Vital Signs, Cpr Certified, Medical Records, ICD-9, Multi-line Phone, Phlebotomy, CPT, HIPAA, Receptionist Duties, Venipuncture, Microsoft Works

Education
Kaplan College-Corpus Christi   2013 — 2013
Registered Medical Assistant, Medical/Clinical Assistant

Rio Grande City High School   2006 — 2010

Experience
The Results Companies   April 2012 - August 2012
Walmart  April 2007 - April 2008

Skills
Windows 7, Email, Cashiering, Customer Support, Customer Service, Customer Satisfaction, Job Search Strategies

Education
Mountainland Applied Technology College   2013 — 2014
Certificate of completion, Business/Office Automation/Technology/Data Entry

Experience
The Results Companies   2013 - 2013

Education
Mary Baldwin College   2013 — 2015