Miller's Insurance Agency, Inc.
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Miller's Insurance Agency, Inc. Employees
Fireman's Fund Insurance Company August 2014 - Present
Lehigh Insurance Agency November 2012 - August 2014
Miller's Insurance Agency, Inc. December 2011 - November 2012
The Hartford October 2008 - December 2011
Sovereign Bank February 2008 - September 2008
Wells Fargo Auto Finance 2002 - 2007
OSI Collection Services 1998 - 2002
Skills
Call Center Management, Change Management, Talent Management, Remote Operations, Performance Management, Leadership Development, Bench Strength, Workflow Management, Development Of Employees, Sales Operations, Call Center Leadership, Coaching and Development, Customer Satisfaction, Customer Escalation..., Team Building, Six Sigma DMAIC Training, Business Process..., Strategic Planning, Staffing Models, Staffing Projections, Insurance, Life Insurance, Property & Casualty..., Umbrella Insurance, Call Center Development, Hiring Employees, Sales Hiring, Goal Setting, Goal-driven leader
Education
Bluffton University 1989 — 1993
Bachelor of Arts, Accounting
Miller's Insurance Agency, Inc. July 1979 - Present
Miller's Insurance Agency, Inc. June 1991 - November 2009
Miller's Insurance Agency, Inc. July 1979 - July 1991
Skills
Commercial Insurance, Customer Service, Leadership, Operations Management, Time Management, Insurance, Sales, Fixed Annuities, Property & Casualty..., Marketing, Management, Legal Liability, Professional Liability, Workers Compensation, Underwriting, Life Insurance, Business Planning, Health Insurance, Liability, New Business Development, Claims Management, Umbrella Insurance, Casualty, Long-term Care, Networking, Claim, General Insurance, Outlook, Employee Benefits, Commercial Lines, Personal Development, Strategic Planning, Disability Insurance, D&O, Sales Management, Team Building, Retirement Planning, Risk Management, Microsoft Office, Brokers
Education
Downingtown High School 1977 — 1979
Wharton Business School
Miller's Insurance Agency, Inc. 2014 - Present
Managed Care Consultants 2008 - 2014
Brokerage Concepts, Inc. 2005 - 2008
Skills
Insurance, Health Insurance, Account Management, Customer Service, Underwriting, Sales, Employee Benefits, Individual Health..., Claims Resolution, Licensed Life & Health..., Employee Benefits Design, Voluntary Employee..., Health Savings Accounts, Flexible Spending..., COBRA, Enrollment Management
Education
Temple University - Fox School of Business and Management 1996 — 1999
Bachelor's Degree, Accounting and Finance
Gwynedd Mercy Academy
Accenture September 2014 - Present
Accenture January 2014 - September 2014
Turn5, Inc. ExtremeTerrain.com September 2012 - January 2014
Miller's Insurance Agency, Inc. July 2011 - August 2012
Northern Oaks Bird and Animal Hospital February 2008 - February 2011
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Office 2007, Typing speed of 60+..., TAM, Ariba, SAP
Education
Rider University 2005 — 2012
Bachelor of Science (B.S.), Business Administration
San Antonio College 2008 — 2010
Associate's degree, Liberal Arts
The University of Texas at San Antonio
Miller's Insurance Agency, Inc. November 2010 - Present
Education
The American College 2011 — 2014
CLU®
St Basil
Encompass Insurance, a subsidiary of Allstate January 2015 - Present
Encompass Insurance, a subsidiary of Allstate May 2014 - Present
Miller's Insurance Agency, Inc. November 2012 - May 2014
Miller's Insurance Agency, Inc. October 2011 - November 2012
The Hartford July 2010 - October 2011
The Hartford February 2007 - July 2010
Skills
Insurance, Commercial Insurance, Sales, Call Centers, Account Management, Sales Management, Workers Compensation, Time Management, Coaching, Customer Retention, Independent Contractors, CISR Designation, Sales Operations, Change Management, Team Leadership, Underwriting, Management, Leadership, Property & Casualty..., Customer Service
Education
DeSales University
Business Management
Reading Area Community College
Business Management
Brandywine Heights High School
Tech USA May 2014 - Present
Tech USA July 2013 - June 2014
Comcast SportsNet September 2012 - December 2012
HEADstrong Foundation May 2012 - September 2012
Miller's Insurance Agency, Inc. May 2011 - August 2011
Skills
Social Networking, Microsoft Office, Customer Service, Social Media, Insurance, Sales, Networking, Microsoft Excel, Adobe Creative Suite, PowerPoint, Risk Management, Event Management, Public Relations, Microsoft Word, Intercollegiate..., Press Releases, Event Planning, Management, Interviews, Advertising, New Business Development, Cold Calling, Business Strategy, Account Management, Technical Recruiting, Contract Recruitment
Education
Temple University - Fox School of Business and Management 2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Miller's Insurance Agency, Inc. July 2015 - Present
Univest January 2015 - July 2015
Miller's Insurance Agency, Inc. August 2012 - January 2015
Federated Insurance October 2007 - August 2012
Skills
Commercial Insurance, Risk Management, Insurance, Customer Service, Property & Casualty..., Legal Liability, Casualty, Casualty Insurance, Health Insurance, Underwriting, Professional Liability, Sales, Liability, Workers Compensation, General Insurance, Umbrella Insurance
Education
Shippensburg University of Pennsylvania 2003 — 2007
Bachelor of Science (BS), Marketing
Central Dauphin High School 2000 — 2003
SC Consulting, LLC February 2014 - Present
Miller's Insurance Agency, Inc. June 2015 - October 2015
CBI Group April 2014 - June 2015
Vanguard May 2013 - December 2013
Animas Corporation August 2011 - April 2012
AstraZeneca August 2010 - April 2011
The Julian Krinsky Group March 2007 - December 2008
ICS GROUP 2004 - 2007
ICS GROUP formerly Dayta Staffing January 1996 - May 2004
Skills
Onboarding, Recruiting, Performance Management, Human Resources, Employee Benefits, Training, Interviews, Change Management, New Hire Orientations, HR Policies, Applicant Tracking..., Employee Engagement, Workforce Planning, Internet Recruiting, Employee Training, Sourcing, Resume Writing, Temporary Placement, Employment Law, Job Descriptions, Employee Relations, Talent Management, Personnel Management, PeopleSoft, Screening, Organizational..., Analysis, Job Evaluation, HRIS, Talent Acquisition, Staffing Services, Hiring, Temporary Staffing, Screening Resumes, Technical Recruiting, Executive Search, HR Consulting, Contract Recruitment, Background Checks, Cold Calling, Permanent Placement, Training Delivery, Process Improvement, Customer Service, Payroll
Education
Villanova University 2006 — 2007
Certification, Human Resource Management
West Chester University of Pennsylvania 1992 — 1996
BA, Psychology / Sociology, Cum Lade
Delaware County Community College 1990 — 1991
Transfer to WCU, Business Administration and Management, General
Downingtown High School
NovaTech LLC August 2015 - Present
Miller's Insurance Agency, Inc. December 2014 - July 2015
Cray Valley USA, LLC (formerly Sartomer Company) January 2010 - February 2014
Sartomer USA, LLC June 2002 - January 2010
Sartomer USA, LLC September 1997 - June 2002
QVC September 1994 - June 1997
Skills
Process Improvement, Change Management, Employee Relations, Strategic Partnerships, Training and Development, Collaboration, Leadership Development, Conflict Resolution, Project Management, Performance Management, Employment Law..., Talent Acquisition, Onboarding, Retention Strategies, Employee Engagement, Rewards Programs, Recruitment, Team Management, Benefits Administration, Compensation Structures, HRIS Database Management, Succession Planning, Human Resources, Employee Benefits
Education
Immaculata University 2000 — 2003
Master of Arts (MA), Organizational Leadership
Immaculata University 1996 — 2000
Bachelor's degree, Business and Human Resources
Wortham Insurance & Risk Management June 2014 - Present
Catto & Catto January 2012 - June 2014
SWBC January 2010 - January 2012
Miller's Insurance Agency, Inc. January 2004 - September 2009
Skills
Insurance, Health Insurance, Employee Benefits, Life Insurance, Relationship Management, Team Building, Account Management, Underwriting, Risk Management, Commercial Insurance, Sales, Health Savings Accounts, Workers Compensation, Liability, Property & Casualty...
Education
Temple University 1996 — 2000
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
MILLER'S INSURANCE AGENCY, INC January 1975 - Present
Miller's Insurance Agency, Inc. January 1975 - Present
ALLSTATE INSURANCE June 1968 - January 1975
Skills
Commercial Insurance, Insurance, Property & Casualty..., Underwriting, Claim, Liability, Workers Compensation, Leadership, Legal Liability, Casualty, Umbrella Insurance, Commercial Lines, Disability Insurance, Life Insurance, Professional Liability, Customer Service, Sales, Health Insurance, Fixed Annuities, D&O, Inland Marine, General Insurance, Claims Management, Liability Analysis, Long-term Care, Employment Practices..., Brokers, Term Life Insurance, Homeowners, Employee Benefits, Property Claims, Surety Bonds, Automobile Liability, Whole Life, Excess, Reinsurance, CPCU, Motorcycle, Renters, Accident, Insurance Brokerage, Risk Management, Retirement Planning, Marine Insurance, Universal Life, Personal Lines Auto, Casualty Insurance
Education
HOSPITAL CORP SCHOOL 1962 — 1963
SURGICAL TECHNICIAN, US NAVY
Lincoln University 1958 — 1962
Pre Med
Whiteland Dental Associates April 2011 - August 2011
Miller's Insurance Agency, Inc. August 2008 - April 2010
Education
Delaware County Community College 2008 — 2008
Graphic Design
Miller's Insurance Agency, Inc. August 2012 - Present
Federated Insurance October 2007 - August 2012
Education
Shippensburg University of Pennsylvania 2003 — 2007
Bachelor of Business Administration (BBA), Marketing