OSI Collection Services
Industry: Company
DescriptionHeadquarters: New Berlin, WI Founded: 1978 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: TRANSWORLD SYSTEMS INC,
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OSI Collection Services Employees
Employee
Years
Job
Industry
Covian Lanier Sr. Covian Lanier Sr.'s OSI Collection Services Experience February 2006 - February 2007
Job Behavior Specialist at Virginia Home For Boys and Girls
Industry Primary/Secondary Education
Experience
Virginia Home for Boys and Girls September 2014 - Present
ChemTreat October 2009 - September 2014
New York Life Insurance Company February 2008 - October 2009
DriveTime February 2007 - February 2008
OSI Collection Services February 2006 - February 2007
OSI Collection Services February 2002 - February 2006
Skills
-Analyzing Complex Data, -Problem Solving, -Multiple Disciplinary..., -Driving Results, -Multifaceted Research, -Motivating Individuals, -Maximizing Team..., -Business Operations, Call Centers
Education
John Tyler Community College 1997 — 1998
n/a, Some Coursework, n/a
Virginia Home for Boys and Girls September 2014 - Present
ChemTreat October 2009 - September 2014
New York Life Insurance Company February 2008 - October 2009
DriveTime February 2007 - February 2008
OSI Collection Services February 2006 - February 2007
OSI Collection Services February 2002 - February 2006
Skills
-Analyzing Complex Data, -Problem Solving, -Multiple Disciplinary..., -Driving Results, -Multifaceted Research, -Motivating Individuals, -Maximizing Team..., -Business Operations, Call Centers
Education
John Tyler Community College 1997 — 1998
n/a, Some Coursework, n/a
Jarrett Christianson Jarrett Christianson's OSI Collection Services Experience 2000 - 2001
Job Professional Sales Representative licensed in Arizona, Colorado and Minnesota at Liberty Mutual Insurance
Industry Insurance
Experience
Liberty Mutual Insurance December 2012 - Present
Liberty Mutual Insurance December 2012 - May 2014
Homesite Insurance June 2011 - December 2012
United Recovery Systems LP January 2011 - May 2011
Farmers Insurance August 2006 - April 2011
Asset Acceptance August 2000 - December 2010
OSI collection services 2000 - 2001
US Navy October 1996 - October 2000
Skills
Leadership, Management, Call Center, Sales, Credit, Insurance, Collections, Call Centers, Operations Management, Loans, Finance, Mortgage Lending, Executive Management, Financial Services, Risk Management, Underwriting, Banking, Customer Service, Credit Analysis, Relationship Management, Portfolio Management, Credit Risk, Financial Analysis, Credit Cards, Process Improvement, Customer Retention, Analysis, Vendor Management, Customer Satisfaction, Training, Project Planning, Negotiation, Team Building, Business Analysis, Business Process..., Team Leadership, Performance Management, CRM, Strategic Planning, Coaching, Budgets, Telecommunications, Team Management, Change Management, Sales Management, Microsoft Office, Microsoft Excel, Account Management, Marketing, Property & Casualty...
Education
University of Phoenix 2010 — 2015
Associate's Degree, Aviation/Airway Management and Operations
Liberty Mutual Insurance December 2012 - Present
Liberty Mutual Insurance December 2012 - May 2014
Homesite Insurance June 2011 - December 2012
United Recovery Systems LP January 2011 - May 2011
Farmers Insurance August 2006 - April 2011
Asset Acceptance August 2000 - December 2010
OSI collection services 2000 - 2001
US Navy October 1996 - October 2000
Skills
Leadership, Management, Call Center, Sales, Credit, Insurance, Collections, Call Centers, Operations Management, Loans, Finance, Mortgage Lending, Executive Management, Financial Services, Risk Management, Underwriting, Banking, Customer Service, Credit Analysis, Relationship Management, Portfolio Management, Credit Risk, Financial Analysis, Credit Cards, Process Improvement, Customer Retention, Analysis, Vendor Management, Customer Satisfaction, Training, Project Planning, Negotiation, Team Building, Business Analysis, Business Process..., Team Leadership, Performance Management, CRM, Strategic Planning, Coaching, Budgets, Telecommunications, Team Management, Change Management, Sales Management, Microsoft Office, Microsoft Excel, Account Management, Marketing, Property & Casualty...
Education
University of Phoenix 2010 — 2015
Associate's Degree, Aviation/Airway Management and Operations
Nicole Sparman Nicole Sparman's OSI Collection Services Experience February 2003 - November 2006
Job Criminal Justice Major
Industry Law Enforcement
Experience
Fallbrook Elementary School District 2010 - Present
Del Mar Union School District January 2007 - January 2009
OSI Collection Services February 2003 - November 2006
Skills
People-oriented, Customer Service, Community Outreach, Microsoft Excel, Microsoft Word, Microsoft Office, Problem Solving, Strategic Planning, PowerPoint, Reliability
Education
University of Southern California 2013 — 2014
Master's degree, Master's of Social Work
Colorado Technical University 2010 — 2012
Bachelor of Science (BS), Criminal Justice/Human Services
Fallbrook Elementary School District 2010 - Present
Del Mar Union School District January 2007 - January 2009
OSI Collection Services February 2003 - November 2006
Skills
People-oriented, Customer Service, Community Outreach, Microsoft Excel, Microsoft Word, Microsoft Office, Problem Solving, Strategic Planning, PowerPoint, Reliability
Education
University of Southern California 2013 — 2014
Master's degree, Master's of Social Work
Colorado Technical University 2010 — 2012
Bachelor of Science (BS), Criminal Justice/Human Services
Ralph Kayser Ralph Kayser's OSI Collection Services Experience February 1990 - January 1999
Job Owner/Desert Pro Commercial Cleaning LLC
Industry Environmental Services
Experience
Desert Pro Commercial Cleaning LLC November 2008 - Present
GC Services February 1999 - June 2008
OSI Collection Services February 1990 - January 1999
Capital Credit and Collections January 1984 - January 1989
Skills
Strategic Planning, Team Building, Start-ups, Program Management, Time Management, Retail, Small Business, Operations Management, New Business Development, Entrepreneurship, Contract Negotiation, Leadership, Coaching, Negotiation
Education
University of Illinois at Chicago 1977 — 1980
none, Engineering
Desert Pro Commercial Cleaning LLC November 2008 - Present
GC Services February 1999 - June 2008
OSI Collection Services February 1990 - January 1999
Capital Credit and Collections January 1984 - January 1989
Skills
Strategic Planning, Team Building, Start-ups, Program Management, Time Management, Retail, Small Business, Operations Management, New Business Development, Entrepreneurship, Contract Negotiation, Leadership, Coaching, Negotiation
Education
University of Illinois at Chicago 1977 — 1980
none, Engineering
Melissa Douros Melissa Douros's OSI Collection Services Experience January 2000 - July 2006
Job Manager, Digital Design and Development at Discover Financial Services
Industry Financial Services
Experience
Discover Financial Services March 2014 - Present
Discover Financial Services August 2012 - March 2014
Discover Financial Services April 2011 - August 2012
Dovco Collection Solutions, Inc October 2007 - March 2011
Komatsu Financial July 2006 - October 2007
OSI Collection Services January 2000 - July 2006
Skills
Management, Customer Service, User Experience Testing, User Experience Design, Leadership, Team Building, Process Improvement, Marketing, Call Centers, Finance, Project Management, Credit, Credit Cards, Customer Satisfaction, Cross-functional Team..., Vendor Management, Strategic Planning, Strategy, Outlook, Call Center, Digital Marketing, Marketing Strategy, Online Marketing, Customer Experience..., User Experience, Sales, Loans, Accounts Receivable, Insurance
Education
Northeastern Illinois University 2002 — 2006
Bachelor's Degree, French and Communication
Western Illinois University 1996 — 1999
N/A, English
Discover Financial Services March 2014 - Present
Discover Financial Services August 2012 - March 2014
Discover Financial Services April 2011 - August 2012
Dovco Collection Solutions, Inc October 2007 - March 2011
Komatsu Financial July 2006 - October 2007
OSI Collection Services January 2000 - July 2006
Skills
Management, Customer Service, User Experience Testing, User Experience Design, Leadership, Team Building, Process Improvement, Marketing, Call Centers, Finance, Project Management, Credit, Credit Cards, Customer Satisfaction, Cross-functional Team..., Vendor Management, Strategic Planning, Strategy, Outlook, Call Center, Digital Marketing, Marketing Strategy, Online Marketing, Customer Experience..., User Experience, Sales, Loans, Accounts Receivable, Insurance
Education
Northeastern Illinois University 2002 — 2006
Bachelor's Degree, French and Communication
Western Illinois University 1996 — 1999
N/A, English
Odell Baker Odell Baker's OSI Collection Services Experience October 2004 - October 2006
Job Mortgage/ Bankruptcy Process Analyst at The Mergis Group
Industry Staffing and Recruiting
Experience
The Mergis Group/Wells Fargo January 2013 - Present
Signature Consultants/Wells Fargo September 2011 - April 2012
Ocwen/Litton Loan Servicing November 2006 - April 2012
OSI Collection Services October 2004 - October 2006
Skills
Microsoft Office 2010, 45 WPM, Strong Analytical Skills, Excellent Customer..., LPS (Lender Processing..., Vendorscape, DTS (Data Transmission..., MSP (Mortgage Servicing..., Loss Mitigation, FDCPA, Government HAMP, HAFA,..., RESPA (Real Estate..., Mortgage Loan Processing
Education
Technical College of the Lowcountry 1996 — 1999
Associate's degree, Business Administration
The Mergis Group/Wells Fargo January 2013 - Present
Signature Consultants/Wells Fargo September 2011 - April 2012
Ocwen/Litton Loan Servicing November 2006 - April 2012
OSI Collection Services October 2004 - October 2006
Skills
Microsoft Office 2010, 45 WPM, Strong Analytical Skills, Excellent Customer..., LPS (Lender Processing..., Vendorscape, DTS (Data Transmission..., MSP (Mortgage Servicing..., Loss Mitigation, FDCPA, Government HAMP, HAFA,..., RESPA (Real Estate..., Mortgage Loan Processing
Education
Technical College of the Lowcountry 1996 — 1999
Associate's degree, Business Administration
Charles Beam Charles Beam's OSI Collection Services Experience October 1995 - November 2002
Job Vice President / Loan Administration Manager at Wells Fargo
Industry Banking
Experience
Wells Fargo July 2005 - Present
Vital Solutions, Inc. November 2002 - July 2005
OSI Collection Services October 1995 - November 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Portfolio Management, Loans, Management, Credit Cards, Call Centers, Credit, Leadership, Risk Management, Process Improvement, Team Building, Operations Management
Education
Liberty University 1991 — 1993
Wells Fargo July 2005 - Present
Vital Solutions, Inc. November 2002 - July 2005
OSI Collection Services October 1995 - November 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Portfolio Management, Loans, Management, Credit Cards, Call Centers, Credit, Leadership, Risk Management, Process Improvement, Team Building, Operations Management
Education
Liberty University 1991 — 1993
Theodore Wendel Theodore Wendel's OSI Collection Services Experience May 2006 - June 2008
Job Consltant at Deloitte
Industry Computer Software
Experience
Deloitte August 2015 - Present
SoftwareONE June 2014 - August 2015
State Public Defenders Office August 2013 - June 2014
DCS North America, LLC March 2012 - August 2013
Milwaukee County Historical Society July 2009 - June 2012
R&R Insurance Services July 2009 - March 2012
OSI Collection Services May 2006 - June 2008
Skills
Insurance, Public Speaking, Property & Casualty..., Customer Service, Professional Liability, Research, Training, Microsoft Office, Risk Management, Liability, Recruiting, AMS360, Employee Benefits, Health Insurance, Casualty, Commercial Insurance, Underwriting, Compliance, OnBase, Software Asset..., Software Licensing, Project Management, Data Analysis
Education
Marquette Law School 2011 — 2015
JD, Law
Carroll College 2004 — 2009
BA, History, International Relations, Enviromental Science
Deloitte August 2015 - Present
SoftwareONE June 2014 - August 2015
State Public Defenders Office August 2013 - June 2014
DCS North America, LLC March 2012 - August 2013
Milwaukee County Historical Society July 2009 - June 2012
R&R Insurance Services July 2009 - March 2012
OSI Collection Services May 2006 - June 2008
Skills
Insurance, Public Speaking, Property & Casualty..., Customer Service, Professional Liability, Research, Training, Microsoft Office, Risk Management, Liability, Recruiting, AMS360, Employee Benefits, Health Insurance, Casualty, Commercial Insurance, Underwriting, Compliance, OnBase, Software Asset..., Software Licensing, Project Management, Data Analysis
Education
Marquette Law School 2011 — 2015
JD, Law
Carroll College 2004 — 2009
BA, History, International Relations, Enviromental Science
Shandera Johnson, MBA Shandera Johnson, MBA's OSI Collection Services Experience April 2003 - May 2005
Job Business Analyst III
Industry Hospital & Health Care
Experience
Anthem January 2011 - Present
Trimeva Commercial Cleaning July 2008 - November 2010
Titan Management Services May 2005 - May 2008
OSI Collection Services April 2003 - May 2005
TRR Enterprises November 2000 - March 2003
Skills
Microsoft Office, Visio, PowerPoint, QuickBooks, PeopleSoft, Account Reconciliation, Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Wire Transfers, Financial Statements, Access, Oracle HR, Payroll, Project Management, Financial Analysis, SQL, Business Analysis, SDLC, Oracle, SharePoint, MS Project, Financial Reporting, Analysis
Education
Capella University 2008 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, A
Anthem January 2011 - Present
Trimeva Commercial Cleaning July 2008 - November 2010
Titan Management Services May 2005 - May 2008
OSI Collection Services April 2003 - May 2005
TRR Enterprises November 2000 - March 2003
Skills
Microsoft Office, Visio, PowerPoint, QuickBooks, PeopleSoft, Account Reconciliation, Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Wire Transfers, Financial Statements, Access, Oracle HR, Payroll, Project Management, Financial Analysis, SQL, Business Analysis, SDLC, Oracle, SharePoint, MS Project, Financial Reporting, Analysis
Education
Capella University 2008 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, A
Andrew Bowers, CISR, CPIA's OSI Collection Services Experience 1998 - 2002
Job Operations Supervisor Nationwide Quote & Phone Team at Fireman's Fund Insurance Company
Industry Insurance
Experience
Fireman's Fund Insurance Company August 2014 - Present
Lehigh Insurance Agency November 2012 - August 2014
Miller's Insurance Agency, Inc. December 2011 - November 2012
The Hartford October 2008 - December 2011
Sovereign Bank February 2008 - September 2008
Wells Fargo Auto Finance 2002 - 2007
OSI Collection Services 1998 - 2002
Skills
Call Center Management, Change Management, Talent Management, Remote Operations, Performance Management, Leadership Development, Bench Strength, Workflow Management, Development Of Employees, Sales Operations, Call Center Leadership, Coaching and Development, Customer Satisfaction, Customer Escalation..., Team Building, Six Sigma DMAIC Training, Business Process..., Strategic Planning, Staffing Models, Staffing Projections, Insurance, Life Insurance, Property & Casualty..., Umbrella Insurance, Call Center Development, Hiring Employees, Sales Hiring, Goal Setting, Goal-driven leader
Education
Bluffton University 1989 — 1993
Bachelor of Arts, Accounting
Fireman's Fund Insurance Company August 2014 - Present
Lehigh Insurance Agency November 2012 - August 2014
Miller's Insurance Agency, Inc. December 2011 - November 2012
The Hartford October 2008 - December 2011
Sovereign Bank February 2008 - September 2008
Wells Fargo Auto Finance 2002 - 2007
OSI Collection Services 1998 - 2002
Skills
Call Center Management, Change Management, Talent Management, Remote Operations, Performance Management, Leadership Development, Bench Strength, Workflow Management, Development Of Employees, Sales Operations, Call Center Leadership, Coaching and Development, Customer Satisfaction, Customer Escalation..., Team Building, Six Sigma DMAIC Training, Business Process..., Strategic Planning, Staffing Models, Staffing Projections, Insurance, Life Insurance, Property & Casualty..., Umbrella Insurance, Call Center Development, Hiring Employees, Sales Hiring, Goal Setting, Goal-driven leader
Education
Bluffton University 1989 — 1993
Bachelor of Arts, Accounting
Sophelia Yandell, MHA Sophelia Yandell, MHA's OSI Collection Services Experience August 2004 - March 2005
Job Healthcare Administration, Seeking a opportunity in Healthcare Administration, law and or Compliance
Industry Hospital & Health Care
Experience
New Prospect January 2013 - Present
Crescent Pediatrics June 2012 - June 2013
Dime Hair August 2010 - October 2012
Full-Time Student March 2009 - August 2010
ZipRealty February 2008 - March 2009
WNCW October 2006 - February 2008
Special Counsel January 2006 - August 2006
ZipRealty July 2005 - January 2006
JR Crickets March 2005 - January 2006
OSI Collection Services August 2004 - March 2005
Skills
Medical Terminology, Medical billing, Medical coding, Medical insurance..., Medical Compliance, Medical law and ethics, Oral & Written..., Outstanding..., Analytical Skills, Strategic Leadership, Team Motivation, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Training, Organizational..., Innovation Development, Manufacturing Operations, Marketing Strategy, Sales Management, Employee Relations, Employment Law, Legal Research, Document Drafting, Real Estate, Drafting Correspondence, Problem Solving, Project Coordination, Product Development, HIPAA, Leadership, Office Management, JCAHO, Customer Service, Microsoft Office, Account Management, ICD-9, PowerPoint, Conflict Resolution, Marketing, Healthcare, Sales, Interviews, Highly detail oriented, Time Management, Confidentiality, Risk Analysis, Presentations, Privacy Law
Education
Strayer University 2009 — 2012
Master's degree, Healthcare Services Administration, 3.167
University of Phoenix 2006 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.68
New Prospect January 2013 - Present
Crescent Pediatrics June 2012 - June 2013
Dime Hair August 2010 - October 2012
Full-Time Student March 2009 - August 2010
ZipRealty February 2008 - March 2009
WNCW October 2006 - February 2008
Special Counsel January 2006 - August 2006
ZipRealty July 2005 - January 2006
JR Crickets March 2005 - January 2006
OSI Collection Services August 2004 - March 2005
Skills
Medical Terminology, Medical billing, Medical coding, Medical insurance..., Medical Compliance, Medical law and ethics, Oral & Written..., Outstanding..., Analytical Skills, Strategic Leadership, Team Motivation, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Training, Organizational..., Innovation Development, Manufacturing Operations, Marketing Strategy, Sales Management, Employee Relations, Employment Law, Legal Research, Document Drafting, Real Estate, Drafting Correspondence, Problem Solving, Project Coordination, Product Development, HIPAA, Leadership, Office Management, JCAHO, Customer Service, Microsoft Office, Account Management, ICD-9, PowerPoint, Conflict Resolution, Marketing, Healthcare, Sales, Interviews, Highly detail oriented, Time Management, Confidentiality, Risk Analysis, Presentations, Privacy Law
Education
Strayer University 2009 — 2012
Master's degree, Healthcare Services Administration, 3.167
University of Phoenix 2006 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.68
Danny Eakins Danny Eakins's OSI Collection Services Experience July 2005 - February 2007
Job Endpoint Systems Management Sales Specialist at Dell Inc.
Industry Information Technology and Services
Experience
Dell February 2013 - Present
Dell Inc. May 2012 - January 2013
Dell Inc. February 2010 - May 2012
Dell June 2008 - April 2010
Dell February 2007 - June 2008
OSI Collection Services July 2005 - February 2007
Skills
Sales, Product Management, Organizational..., Program Management, Management, Leadership, Training, Coaching, Solution Selling, Salesforce.com, Data Center, Business Intelligence, Account Management, Business Analysis, Systems Management, Direct Sales, Virtualization, Call Centers, Security, Telecommunications, Sales Management, Business Process..., Negotiation, Team Building, Sales Process, Project Management, Strategic Partnerships, Storage, Enterprise Software, Networking, Disaster Recovery, Business Development, Cross-functional Team..., Process Improvement, Forecasting, Sales Operations, CRM, Team Leadership, Selling, Strategy, Start-ups, Product Marketing, Vendor Management, Pre-sales, New Business Development, Professional Services, Team Management, Consulting, Channel Partners, Lead Generation
Education
University of Oklahoma 2009 — 2012
Bachelor of Arts, Administrative Leadership
University of Phoenix 2005 — 2007
Associate of Arts, Business Management
Dell February 2013 - Present
Dell Inc. May 2012 - January 2013
Dell Inc. February 2010 - May 2012
Dell June 2008 - April 2010
Dell February 2007 - June 2008
OSI Collection Services July 2005 - February 2007
Skills
Sales, Product Management, Organizational..., Program Management, Management, Leadership, Training, Coaching, Solution Selling, Salesforce.com, Data Center, Business Intelligence, Account Management, Business Analysis, Systems Management, Direct Sales, Virtualization, Call Centers, Security, Telecommunications, Sales Management, Business Process..., Negotiation, Team Building, Sales Process, Project Management, Strategic Partnerships, Storage, Enterprise Software, Networking, Disaster Recovery, Business Development, Cross-functional Team..., Process Improvement, Forecasting, Sales Operations, CRM, Team Leadership, Selling, Strategy, Start-ups, Product Marketing, Vendor Management, Pre-sales, New Business Development, Professional Services, Team Management, Consulting, Channel Partners, Lead Generation
Education
University of Oklahoma 2009 — 2012
Bachelor of Arts, Administrative Leadership
University of Phoenix 2005 — 2007
Associate of Arts, Business Management
Doug Harpham Doug Harpham's OSI Collection Services Experience January 2005 - November 2007
Job Account Management and Business Development
Industry Hospital & Health Care
Experience
SKO Brenner American July 2011 - May 2014
Chase Receivables December 2009 - April 2011
NRA Group LLC March 2008 - September 2009
OSI Collection Services January 2005 - November 2007
North Shore Agency, Inc. June 1995 - December 2004
North Shore Agency, Inc. August 1989 - May 1995
North Shore Agency, Inc. December 1982 - July 1989
Skills
Business Development, Direct Marketing, Sales Management, Copywriting, Account Management, Direct Mail, Strategic Planning, Lead Generation, Multi-channel Marketing, Strategy, Management, New Business Development, Program Management, Marketing, Cross-functional Team..., Forecasting, Sales, Leadership
Education
Long Island University 1977 — 1982
MS, Marine Science
University of Hawaii at Manoa 1969 — 1975
B.S. Biology, Left school six credits short of a B.A in Mathematics to attend Graduate School.
St. Louis School 1965 — 1969
SKO Brenner American July 2011 - May 2014
Chase Receivables December 2009 - April 2011
NRA Group LLC March 2008 - September 2009
OSI Collection Services January 2005 - November 2007
North Shore Agency, Inc. June 1995 - December 2004
North Shore Agency, Inc. August 1989 - May 1995
North Shore Agency, Inc. December 1982 - July 1989
Skills
Business Development, Direct Marketing, Sales Management, Copywriting, Account Management, Direct Mail, Strategic Planning, Lead Generation, Multi-channel Marketing, Strategy, Management, New Business Development, Program Management, Marketing, Cross-functional Team..., Forecasting, Sales, Leadership
Education
Long Island University 1977 — 1982
MS, Marine Science
University of Hawaii at Manoa 1969 — 1975
B.S. Biology, Left school six credits short of a B.A in Mathematics to attend Graduate School.
St. Louis School 1965 — 1969
Stefanie Patterson Stefanie Patterson's OSI Collection Services Experience February 2003 - March 2006
Job 200 Hr RYT Certified Yoga Instructor
Industry Consumer Services
Experience
EDMC March 2014 - Present
Bank of America 2009 - 2013
Culinary Concepts May 2008 - May 2009
Elephant Bar Restaurant April 2006 - May 2008
OSI Collection Services February 2003 - March 2006
Skills
Banking, CRM, Credit, Mortgage Lending, Relationship Management, Loans, Customer Experience, Call Centers, Customer Service, Training, Time Management, Cold Calling, Account Management, Coaching, Customer Satisfaction, Customer Retention, Team Building, Financial Services, Microsoft Excel, Employee Training, Sales, Leadership, Risk Management, Management, Microsoft Office, Analysis, Mortgage Banking, Process Improvement
Education
Community College of Allegheny County
Associate of Science (A.S.), Business Administration and Management, General
Argosy University
Psychology
EDMC March 2014 - Present
Bank of America 2009 - 2013
Culinary Concepts May 2008 - May 2009
Elephant Bar Restaurant April 2006 - May 2008
OSI Collection Services February 2003 - March 2006
Skills
Banking, CRM, Credit, Mortgage Lending, Relationship Management, Loans, Customer Experience, Call Centers, Customer Service, Training, Time Management, Cold Calling, Account Management, Coaching, Customer Satisfaction, Customer Retention, Team Building, Financial Services, Microsoft Excel, Employee Training, Sales, Leadership, Risk Management, Management, Microsoft Office, Analysis, Mortgage Banking, Process Improvement
Education
Community College of Allegheny County
Associate of Science (A.S.), Business Administration and Management, General
Argosy University
Psychology
shalini chand shalini chand's OSI Collection Services Experience October 2000 - April 2002
Job Sales Coordinator at Verizon Wireless
Industry Hospital & Health Care
Experience
Verizon Wireless August 2013 - October 2014
Sutter Physician Services December 2011 - December 2012
Cabe Law Offices September 2009 - June 2011
jcpenney October 2008 - January 2009
OSI Collection Services October 2000 - April 2002
Skills
Payroll, Accounts Receivable, Management, QuickBooks, Medicare, Claim, Legal Writing, Data Entry, HIPAA, Medical Terminology, Healthcare, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Telephone Skills, Team Building, Call Centers, Invoicing, Customer Service, Time Management, Account Management, Employee Relations, Applicant Tracking..., Accounting, Cold Calling, Coaching, Training
Education
Bryant and Stratton College
Business Administration
Charles A. Jones Career and Education Center
Verizon Wireless August 2013 - October 2014
Sutter Physician Services December 2011 - December 2012
Cabe Law Offices September 2009 - June 2011
jcpenney October 2008 - January 2009
OSI Collection Services October 2000 - April 2002
Skills
Payroll, Accounts Receivable, Management, QuickBooks, Medicare, Claim, Legal Writing, Data Entry, HIPAA, Medical Terminology, Healthcare, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Telephone Skills, Team Building, Call Centers, Invoicing, Customer Service, Time Management, Account Management, Employee Relations, Applicant Tracking..., Accounting, Cold Calling, Coaching, Training
Education
Bryant and Stratton College
Business Administration
Charles A. Jones Career and Education Center
Michelle Comer, PHR's OSI Collection Services Experience September 2005 - March 2008
Job HR Generalist at Patriot Transportation Holding Inc.
Industry Human Resources
Experience
Patriot Transportation/Florida Rock & Tank Lines July 2012 - Present
Homeland Security Solutions Inc. June 2009 - July 2012
Acosta Sales & Marketing March 2008 - June 2009
OSI Collection Services September 2005 - March 2008
Skills
Customer Service, Recruitment/Retention, Employee Relations, Typing, Employment Law, MS Office Suite, Training & Development, Telephone Skills, Benefits Administration, New Hire Orientations, Marketing Communications, FMLA, EEO, Reporting & Analysis, Talent Acquisition, Full-cycle Recruiting, Microsoft Excel, Human Resources, HRIS, Microsoft Office, Hiring, Management, Workforce Planning, Program Management, Deferred Compensation, HR Policies, Training, Personnel Management, SDLC, PeopleSoft, Applicant Tracking..., College Recruiting, Onboarding, Recruiting, Performance Management, Employee Benefits, Interviews, Employee Training
Education
Webster University 2010 — 2011
Master in Arts, Human Resources Management
University of North Florida 2001 — 2005
Bachelors of Science, Communications/Public Relations
Patriot Transportation/Florida Rock & Tank Lines July 2012 - Present
Homeland Security Solutions Inc. June 2009 - July 2012
Acosta Sales & Marketing March 2008 - June 2009
OSI Collection Services September 2005 - March 2008
Skills
Customer Service, Recruitment/Retention, Employee Relations, Typing, Employment Law, MS Office Suite, Training & Development, Telephone Skills, Benefits Administration, New Hire Orientations, Marketing Communications, FMLA, EEO, Reporting & Analysis, Talent Acquisition, Full-cycle Recruiting, Microsoft Excel, Human Resources, HRIS, Microsoft Office, Hiring, Management, Workforce Planning, Program Management, Deferred Compensation, HR Policies, Training, Personnel Management, SDLC, PeopleSoft, Applicant Tracking..., College Recruiting, Onboarding, Recruiting, Performance Management, Employee Benefits, Interviews, Employee Training
Education
Webster University 2010 — 2011
Master in Arts, Human Resources Management
University of North Florida 2001 — 2005
Bachelors of Science, Communications/Public Relations
Lekeia Riggins-Brown, MBA's OSI Collection Services Experience August 1999 - November 2002
Job MBA Graduate
Industry Financial Services
Experience
Education Affilites September 2010 - Present
Fortis Institute January 2010 - Present
Mark-One Financial June 2007 - January 2010
Imperial Enterprises November 2006 - May 2007
Select Portfolio Servicing September 2002 - September 2006
OSI Collection Services August 1999 - November 2002
Education
University of Phoenix 2004 — 2009
Master Business Aministration, Business
University of Phoenix
MBA specialized, Global Management
University of Phoenix
Bachelor in Science, Business Management
Florida Metropolitan University
Associate in Science, Criminal Justice
Education Affilites September 2010 - Present
Fortis Institute January 2010 - Present
Mark-One Financial June 2007 - January 2010
Imperial Enterprises November 2006 - May 2007
Select Portfolio Servicing September 2002 - September 2006
OSI Collection Services August 1999 - November 2002
Education
University of Phoenix 2004 — 2009
Master Business Aministration, Business
University of Phoenix
MBA specialized, Global Management
University of Phoenix
Bachelor in Science, Business Management
Florida Metropolitan University
Associate in Science, Criminal Justice
William Boothe William Boothe's OSI Collection Services Experience January 1999 - October 2007
Job Branch Manager at True North Federal Credit Union
Industry Banking
Experience
True North Federal Credit Union January 2014 - Present
Denali Alaskan Federal Credit Union July 2012 - December 2013
OfficeMax December 2011 - July 2012
Fireside Bank June 2007 - October 2011
Debt Settlement USA October 2007 - June 2008
OSI Collection Services January 1999 - October 2007
ARMY June 1993 - September 1998
Skills
Team Building, Customer Satisfaction, Management, Training, Credit, Customer Service, Strategic Planning, Call Center, Recruiting, Operations Management, Negotiation, Loss Mitigation, Call Centers, Sales, Human Resources, Employee Benefits, Forecasting, Cold Calling, Account Management, Contract Negotiation, Credit Cards, Employee Relations, Vendor Management, Analysis
Education
University of Phoenix 2009 — 2011
Associate's, Business
Monterey High School 1991 — 1994
High School Diploma
True North Federal Credit Union January 2014 - Present
Denali Alaskan Federal Credit Union July 2012 - December 2013
OfficeMax December 2011 - July 2012
Fireside Bank June 2007 - October 2011
Debt Settlement USA October 2007 - June 2008
OSI Collection Services January 1999 - October 2007
ARMY June 1993 - September 1998
Skills
Team Building, Customer Satisfaction, Management, Training, Credit, Customer Service, Strategic Planning, Call Center, Recruiting, Operations Management, Negotiation, Loss Mitigation, Call Centers, Sales, Human Resources, Employee Benefits, Forecasting, Cold Calling, Account Management, Contract Negotiation, Credit Cards, Employee Relations, Vendor Management, Analysis
Education
University of Phoenix 2009 — 2011
Associate's, Business
Monterey High School 1991 — 1994
High School Diploma
Cathy Kozial, CPC Cathy Kozial, CPC's OSI Collection Services Experience September 1982 - March 2008
Job Director of Healthcare Operations at Harris & Harris, Ltd.
Industry Financial Services
Experience
Harris & Harris, Ltd. January 2013 - Present
Healthcare Information Services October 2009 - September 2012
NCO Financial Systems August 1982 - February 2009
Payco GAC 1982 - 2009
Payco GAC 1982 - 2009
OSI Collection Services September 1982 - March 2008
OSI Collection Services September 1982 - March 2008
Skills
Certified Professional..., Medical Coding, T3, Client Services, Customer Service, Healthcare, Call Center, Performance Management, Billing, Customer Relations, Accounts Receivable, Process Improvement, Excel, Microsoft Office, Supervisory Skills, Budgeting, Team Building, Operations Management, Mentoring, Coaching, Hiring, Analysis, Access, Medical Billing, Management, Medical Terminology, CPT, Healthcare Management, Revenue Cycle, Claim, Medicare, Invoicing, EMR, Financial Services, Healthcare Information..., Insurance, Outlook, Distance Learning, Microsoft Excel, Budgets, HIPAA, Revenue Cycle Management, Recruiting, Medicaid, Cross-functional Team..., Program Management, Call Centers, Software Documentation, Healthcare Consulting, Executive Management
Education
American Association of Professional Coders 2011 — 2011
CPC, Medical Coding
Harper College 2006 — 2006
Excel I & II Certifications
Northern Illinois University 1981 — 1982
Coursework
Elgin Community College
Microsoft Access Certification
Harris & Harris, Ltd. January 2013 - Present
Healthcare Information Services October 2009 - September 2012
NCO Financial Systems August 1982 - February 2009
Payco GAC 1982 - 2009
Payco GAC 1982 - 2009
OSI Collection Services September 1982 - March 2008
OSI Collection Services September 1982 - March 2008
Skills
Certified Professional..., Medical Coding, T3, Client Services, Customer Service, Healthcare, Call Center, Performance Management, Billing, Customer Relations, Accounts Receivable, Process Improvement, Excel, Microsoft Office, Supervisory Skills, Budgeting, Team Building, Operations Management, Mentoring, Coaching, Hiring, Analysis, Access, Medical Billing, Management, Medical Terminology, CPT, Healthcare Management, Revenue Cycle, Claim, Medicare, Invoicing, EMR, Financial Services, Healthcare Information..., Insurance, Outlook, Distance Learning, Microsoft Excel, Budgets, HIPAA, Revenue Cycle Management, Recruiting, Medicaid, Cross-functional Team..., Program Management, Call Centers, Software Documentation, Healthcare Consulting, Executive Management
Education
American Association of Professional Coders 2011 — 2011
CPC, Medical Coding
Harper College 2006 — 2006
Excel I & II Certifications
Northern Illinois University 1981 — 1982
Coursework
Elgin Community College
Microsoft Access Certification
April Versace May's OSI Collection Services Experience April 2002 - January 2007
Job Credit and Collections Manager at Tucker Company Worldwide
Industry Logistics and Supply Chain
Experience
Tucker Company Worldwide October 2010 - Present
StoneMor Partners January 2007 - October 2010
OSI Collection Services April 2002 - January 2007
Skills
Accounts Receivable, Credit, Customer Service, Debt Collection, Credit Risk, Compliance, Cash Flow, Credit Analysis, Call Center, Risk Management, Process Improvement, Invoicing, Excel, Customer Relations, Negotiation, Problem Solving, Account Reconciliation, Collections Management, Microsoft Office, Word, Outlook, Skip Tracing, Collections, Call Centers, Microsoft Excel, Management, CRM, Debtors, A/R collections, Debt Management, Debt Settlement, Loss Mitigation, Cash, Cash Management, Assets Recovery, Budgets, Sales, Credit Cards, Credit Scoring, Payments, Sarbanes-Oxley Act, Financial Analysis, Credit Management, DSO, FDCPA, Cash Receipts, Relationship Management, Microsoft Word
Education
The National Association of Credit Management 2015 — 2016
CBA Designation, Accounting and Finance
Skillpath Seminars-Continuing Education 2013 — 2013
CPE Credit, Accounting and Finance
Community College of Philadelphia 1995 — 1997
Associate’s Degree, Liberal Arts, 3.85 GPA
Bensalem High School 1990 — 1994
Diploma, Academics
Tucker Company Worldwide October 2010 - Present
StoneMor Partners January 2007 - October 2010
OSI Collection Services April 2002 - January 2007
Skills
Accounts Receivable, Credit, Customer Service, Debt Collection, Credit Risk, Compliance, Cash Flow, Credit Analysis, Call Center, Risk Management, Process Improvement, Invoicing, Excel, Customer Relations, Negotiation, Problem Solving, Account Reconciliation, Collections Management, Microsoft Office, Word, Outlook, Skip Tracing, Collections, Call Centers, Microsoft Excel, Management, CRM, Debtors, A/R collections, Debt Management, Debt Settlement, Loss Mitigation, Cash, Cash Management, Assets Recovery, Budgets, Sales, Credit Cards, Credit Scoring, Payments, Sarbanes-Oxley Act, Financial Analysis, Credit Management, DSO, FDCPA, Cash Receipts, Relationship Management, Microsoft Word
Education
The National Association of Credit Management 2015 — 2016
CBA Designation, Accounting and Finance
Skillpath Seminars-Continuing Education 2013 — 2013
CPE Credit, Accounting and Finance
Community College of Philadelphia 1995 — 1997
Associate’s Degree, Liberal Arts, 3.85 GPA
Bensalem High School 1990 — 1994
Diploma, Academics
Tara Beasant Tara Beasant's OSI Collection Services Experience August 2006 - December 2006
Job Sales at Office Depot
Industry Graphic Design
Experience
Office Depot July 2014 - Present
BeautiControl January 2011 - Present
DoubleTree by Hilton October 2014 - December 2014
Merry Maids June 2013 - March 2014
Bear Hugs & Love Daycare November 2009 - March 2013
Mesa State College Student Newspaper May 2011 - October 2011
Mesa State College July 2010 - October 2011
Express Employment November 2008 - December 2008
Serendipity Children's Center July 2008 - November 2008
OSI Collection Services August 2006 - December 2006
Skills
General Office Duties, Collections, Copy Editing, Multiline phones, Working With Children, Customer Service, Cashiering, Housekeeping, Mac OS X and Windows..., Microsoft Office Suite..., Adobe Creative Suite, HTML + CSS, JavaScript, Graphic Design, Data Entry, Adobe Acrobat, Mac, Typography, Advertising, Beauty Industry, Direct Sales, Social Media Marketing, Spa, Sales, Layout, Art, Social Networking, Time Management, Web Design, Photography, Event Planning, Graphics, Team Leadership, Image Editing, Business Cards, Logo Design, Marketing, Skin Care, Editing, Packaging, Public Relations, Cosmetics, Photoshop, InDesign, Marketing Communications, Illustrator, Creative Direction, Art Direction, Microsoft Office, Entrepreneurship
Education
The Art Institute of Pittsburgh-Online Division 2012 — 2013
Graphic Design
Mesa State College 2009 — 2011
Graphic Design
Colorado State University 2003 — 2004
Zoology
Barstow Community College 2002 — 2002
Certificate of Completion, CPR Training
Barstow High School 1999 — 2002
Diploma
Office Depot July 2014 - Present
BeautiControl January 2011 - Present
DoubleTree by Hilton October 2014 - December 2014
Merry Maids June 2013 - March 2014
Bear Hugs & Love Daycare November 2009 - March 2013
Mesa State College Student Newspaper May 2011 - October 2011
Mesa State College July 2010 - October 2011
Express Employment November 2008 - December 2008
Serendipity Children's Center July 2008 - November 2008
OSI Collection Services August 2006 - December 2006
Skills
General Office Duties, Collections, Copy Editing, Multiline phones, Working With Children, Customer Service, Cashiering, Housekeeping, Mac OS X and Windows..., Microsoft Office Suite..., Adobe Creative Suite, HTML + CSS, JavaScript, Graphic Design, Data Entry, Adobe Acrobat, Mac, Typography, Advertising, Beauty Industry, Direct Sales, Social Media Marketing, Spa, Sales, Layout, Art, Social Networking, Time Management, Web Design, Photography, Event Planning, Graphics, Team Leadership, Image Editing, Business Cards, Logo Design, Marketing, Skin Care, Editing, Packaging, Public Relations, Cosmetics, Photoshop, InDesign, Marketing Communications, Illustrator, Creative Direction, Art Direction, Microsoft Office, Entrepreneurship
Education
The Art Institute of Pittsburgh-Online Division 2012 — 2013
Graphic Design
Mesa State College 2009 — 2011
Graphic Design
Colorado State University 2003 — 2004
Zoology
Barstow Community College 2002 — 2002
Certificate of Completion, CPR Training
Barstow High School 1999 — 2002
Diploma
AERIGH STEEL AERIGH STEEL's OSI Collection Services Experience 1993 - 2001
Job Attorney at Law
Industry Law Practice
Experience
Steel Law, P.A. 2014 - Present
MultiSite Collections Company 2010 - December 2013
White Hat Solutions January 2004 - December 2013
NCB Management Services, Inc. 2009 - 2010
American Broadband & Telecommunications 2008 - 2009
Advanced Recruiting Techniques 2007 - 2008
Medical Staffers 2004 - 2007
OSI Collection Services 1993 - 2001
Skills
Call Centers, Management, Recruiting, Customer Service, Outsourcing, Training, Negotiation, Sales Operations, Operations Management, Change Management, Strategy, Call Center, Team Building, Executive Management, Employee Training, Performance Management, Vendor Management, Business Development, Sales, Program Management, Strategic Partnerships, Credit, Strategic Planning, Customer Retention, Coaching, Workforce Management, Project Management, Team Management, Performance Improvement, Contact Centers, Leadership, Social Media, Team Leadership, Banking, Microsoft Office, PowerPoint, Research, Public Speaking, Call Center Development, Process Improvement, Human Resources, Customer Satisfaction, Process Redesign, Debt Settlement, Credit Management, Tax Law, Tax Preparation, Bankruptcy
Education
Florida Coastal School of Law 2001 — 2004
Doctor of Law (J.D.), Law, 2.97
Southern Illinois University, Carbondale 1999 — 2001
Bachelor of Science (B.S.), Workforce Development and Training, 3.89
Florida Community College at Jacksonville 1991 — 1996
Associate of Arts (A.A.), General Studies, 3.97
Steel Law, P.A. 2014 - Present
MultiSite Collections Company 2010 - December 2013
White Hat Solutions January 2004 - December 2013
NCB Management Services, Inc. 2009 - 2010
American Broadband & Telecommunications 2008 - 2009
Advanced Recruiting Techniques 2007 - 2008
Medical Staffers 2004 - 2007
OSI Collection Services 1993 - 2001
Skills
Call Centers, Management, Recruiting, Customer Service, Outsourcing, Training, Negotiation, Sales Operations, Operations Management, Change Management, Strategy, Call Center, Team Building, Executive Management, Employee Training, Performance Management, Vendor Management, Business Development, Sales, Program Management, Strategic Partnerships, Credit, Strategic Planning, Customer Retention, Coaching, Workforce Management, Project Management, Team Management, Performance Improvement, Contact Centers, Leadership, Social Media, Team Leadership, Banking, Microsoft Office, PowerPoint, Research, Public Speaking, Call Center Development, Process Improvement, Human Resources, Customer Satisfaction, Process Redesign, Debt Settlement, Credit Management, Tax Law, Tax Preparation, Bankruptcy
Education
Florida Coastal School of Law 2001 — 2004
Doctor of Law (J.D.), Law, 2.97
Southern Illinois University, Carbondale 1999 — 2001
Bachelor of Science (B.S.), Workforce Development and Training, 3.89
Florida Community College at Jacksonville 1991 — 1996
Associate of Arts (A.A.), General Studies, 3.97
Eleanor Beninati Eleanor Beninati's OSI Collection Services Experience 2004 - 2007
Job Human Resources Director at Synergetics USA
Industry Human Resources
Experience
Synergetics, Inc August 2012 - Present
Anheuser-Busch July 2012 - August 2012
Nurse Advantage February 2012 - June 2012
Brown Distributing Company FL/VA June 2007 - August 2011
OSI Collection Services 2004 - 2007
National Assest Management January 2003 - February 2004
OSI 2001 - 2003
Skills
Employee Relations, Employee Benefits, Employee Handbooks, Employee Training, Recruiting, ADP Payroll, Benefits Administration, Benefits Design, Workers Compensation, Compensations, Compliance, Employment Law..., Organizational Design, HR Metrics, Retention Strategies, HR Policies, Strategic HR, Training, New Hire Orientations, Human Resources, Performance Management, Organizational..., Talent Acquisition
Education
Lindenwood University 2001 — 2002
MS, Human Resources
Southern Illinois University, Carbondale 1989 — 1993
BA, Political Science
Synergetics, Inc August 2012 - Present
Anheuser-Busch July 2012 - August 2012
Nurse Advantage February 2012 - June 2012
Brown Distributing Company FL/VA June 2007 - August 2011
OSI Collection Services 2004 - 2007
National Assest Management January 2003 - February 2004
OSI 2001 - 2003
Skills
Employee Relations, Employee Benefits, Employee Handbooks, Employee Training, Recruiting, ADP Payroll, Benefits Administration, Benefits Design, Workers Compensation, Compensations, Compliance, Employment Law..., Organizational Design, HR Metrics, Retention Strategies, HR Policies, Strategic HR, Training, New Hire Orientations, Human Resources, Performance Management, Organizational..., Talent Acquisition
Education
Lindenwood University 2001 — 2002
MS, Human Resources
Southern Illinois University, Carbondale 1989 — 1993
BA, Political Science
Cassie Hibbard Cassie Hibbard's OSI Collection Services Experience August 1999 - August 2006
Job Supervisor at Weltman, Weinberg & Reis Co., LPA
Industry Law Practice
Experience
Weltman, Weinberg & Reis Co., LPA August 2006 - Present
Osi collection services August 1999 - August 2006
Skills
Management, Financial Analysis, Financial Reporting, Performance Management, Payroll, Annual Reports, Business Coaching, Forecasting, Manage Client..., Account Management, Inventory Management, New Business Development, Knowledge Management, Business Analysis
Education
Southern State Community College 2001 — 2003
East clinton high school 1996 — 1999
Diploma
Weltman, Weinberg & Reis Co., LPA August 2006 - Present
Osi collection services August 1999 - August 2006
Skills
Management, Financial Analysis, Financial Reporting, Performance Management, Payroll, Annual Reports, Business Coaching, Forecasting, Manage Client..., Account Management, Inventory Management, New Business Development, Knowledge Management, Business Analysis
Education
Southern State Community College 2001 — 2003
East clinton high school 1996 — 1999
Diploma
April Hart, PMP April Hart, PMP's OSI Collection Services Experience December 2001 - February 2005
Job Technical Development Lead at Bank of America
Industry Consumer Goods
Experience
Bank of America September 2011 - Present
BAE Systems, Inc. - Safariland Division December 2008 - September 2011
BAE Systems, Inc. - Safariland Division December 2008 - September 2011
Citibank/Ajilon Consulting January 2008 - December 2008
Payformance Healthcare Corporation March 2007 - January 2008
CEVA Logistics (TNT Logistics) January 2005 - March 2007
OSI Collection Services December 2001 - February 2005
OSI Collection Services December 2001 - February 2005
Landstar Systems, Inc. April 1996 - December 2001
Landstar Systems, Inc. April 1996 - December 2001
Skills
Management, Visio, Change Management, Project Management, Business Analysis, Integration, Program Management, Process Improvement, Software Documentation, Vendor Management, Software Project..., Requirements Analysis, CRM, Strategic Planning, Team Leadership, SOA, Testing, IT Strategy, Product Development, ITIL, Leadership, Cross-functional Team..., MS Project, Business Development, Databases, Software Development, Team Building, Data Warehousing, Analysis, Enterprise Architecture, PMP, Requirements Gathering, Business Process, Agile Methodologies, Budgets, Business Intelligence, Business Process..., Business Requirements, IT Management, Microsoft SQL Server, SQL, SDLC, SAP, Risk Management, Six Sigma, Strategy, Web Development, ERP, Oracle, Outsourcing
Education
University of Phoenix
Bank of America September 2011 - Present
BAE Systems, Inc. - Safariland Division December 2008 - September 2011
BAE Systems, Inc. - Safariland Division December 2008 - September 2011
Citibank/Ajilon Consulting January 2008 - December 2008
Payformance Healthcare Corporation March 2007 - January 2008
CEVA Logistics (TNT Logistics) January 2005 - March 2007
OSI Collection Services December 2001 - February 2005
OSI Collection Services December 2001 - February 2005
Landstar Systems, Inc. April 1996 - December 2001
Landstar Systems, Inc. April 1996 - December 2001
Skills
Management, Visio, Change Management, Project Management, Business Analysis, Integration, Program Management, Process Improvement, Software Documentation, Vendor Management, Software Project..., Requirements Analysis, CRM, Strategic Planning, Team Leadership, SOA, Testing, IT Strategy, Product Development, ITIL, Leadership, Cross-functional Team..., MS Project, Business Development, Databases, Software Development, Team Building, Data Warehousing, Analysis, Enterprise Architecture, PMP, Requirements Gathering, Business Process, Agile Methodologies, Budgets, Business Intelligence, Business Process..., Business Requirements, IT Management, Microsoft SQL Server, SQL, SDLC, SAP, Risk Management, Six Sigma, Strategy, Web Development, ERP, Oracle, Outsourcing
Education
University of Phoenix
Roger Gardin's OSI Collection Services Experience 2001 - 2006
Job Financial Services Consultant and Contractor
Industry Financial Services
Experience
osi 2001 - 2008
osi 2001 - December 2007
Outsourcing Solutions Inc July 2001 - December 2006
OSI Portfolio Services 2001 - 2006
OSI Collection Services 2001 - 2006
OSI Collections Services 2001 - 2006
Sears 1970 - 2001
Sears Roebuck & Co 1970 - 2001
Skills
Call Center, Process Improvement, Call Centers, Banking, Vendor Management, BPO, Outsourcing, Credit, Credit Cards, Business Analysis, Risk Management, Customer Service, Operations Management, CRM, Project Management, Consulting, Account Reconciliation, Management, Analysis, Customer Satisfaction, Leadership, Customer Experience, Business Process..., Team Leadership, Performance Management, Change Management, Training, Financial Services, Team Building, Program Management, Strategy
Education
Nova Southeastern University 1998 — 2000
MBA, BUSINESS
University of North Carolina at Asheville 1967 — 1970
BA, HISTORY
osi 2001 - 2008
osi 2001 - December 2007
Outsourcing Solutions Inc July 2001 - December 2006
OSI Portfolio Services 2001 - 2006
OSI Collection Services 2001 - 2006
OSI Collections Services 2001 - 2006
Sears 1970 - 2001
Sears Roebuck & Co 1970 - 2001
Skills
Call Center, Process Improvement, Call Centers, Banking, Vendor Management, BPO, Outsourcing, Credit, Credit Cards, Business Analysis, Risk Management, Customer Service, Operations Management, CRM, Project Management, Consulting, Account Reconciliation, Management, Analysis, Customer Satisfaction, Leadership, Customer Experience, Business Process..., Team Leadership, Performance Management, Change Management, Training, Financial Services, Team Building, Program Management, Strategy
Education
Nova Southeastern University 1998 — 2000
MBA, BUSINESS
University of North Carolina at Asheville 1967 — 1970
BA, HISTORY
Mark Nakon's OSI Collection Services Experience March 2002 - May 2007
Job Vice President
Industry Financial Services
Experience
AMO Recoveries Vice President - Business DevelopmentAsset Management Outsourcing, Inc.2008 - Present
OSI Collection Services March 2002 - May 2007
Nationwide Credit, Inc. 1984 - 1996
ACB Business Services 1984 - 1996
American Creditors Bureau, Inc. 1984 - 1995
Education
Baldwin Wallace University
AMO Recoveries Vice President - Business DevelopmentAsset Management Outsourcing, Inc.2008 - Present
OSI Collection Services March 2002 - May 2007
Nationwide Credit, Inc. 1984 - 1996
ACB Business Services 1984 - 1996
American Creditors Bureau, Inc. 1984 - 1995
Education
Baldwin Wallace University
Tom Stacy's OSI Collection Services Experience 2000 - 2004
Job Assistant Vice President Wells Fargo Bank N A
Industry Financial Services
Experience
Wells Fargo Bank N.A. October 2008 - Present
MSA Solutions November 2004 - July 2008
OSI Collection Services 2000 - 2004
OSI Collection Services 1996 - 2000
Skills
Human Resources, Deferred Compensation, Employee Relations, Recruiting, Employee Benefits, Process Improvement, Management, Interviews, Strategic Planning, Team Building, Personnel Management, Organizational..., Risk Management, Operations Management, Call Center, Leadership, Coaching, Training, Call Centers, Hiring, Customer Service, New Hire Orientations, Financial Services, Change Management, Insurance, Leadership Development, Project Management, Analysis, Loans, Performance Management, Talent Acquisition, Team Leadership, Credit, Executive Management, Credit Cards, Mergers & Acquisitions, Finance, Vendor Management, Banking, Outsourcing, Strategy, Employee Engagement, Employee Training, Loss Mitigation, Relationship Management, CRM, Customer Retention, Consumer Lending, Portfolio Management, Business Development
Education
Glendale Community College 2001 — 2009
Wells Fargo Bank N.A. October 2008 - Present
MSA Solutions November 2004 - July 2008
OSI Collection Services 2000 - 2004
OSI Collection Services 1996 - 2000
Skills
Human Resources, Deferred Compensation, Employee Relations, Recruiting, Employee Benefits, Process Improvement, Management, Interviews, Strategic Planning, Team Building, Personnel Management, Organizational..., Risk Management, Operations Management, Call Center, Leadership, Coaching, Training, Call Centers, Hiring, Customer Service, New Hire Orientations, Financial Services, Change Management, Insurance, Leadership Development, Project Management, Analysis, Loans, Performance Management, Talent Acquisition, Team Leadership, Credit, Executive Management, Credit Cards, Mergers & Acquisitions, Finance, Vendor Management, Banking, Outsourcing, Strategy, Employee Engagement, Employee Training, Loss Mitigation, Relationship Management, CRM, Customer Retention, Consumer Lending, Portfolio Management, Business Development
Education
Glendale Community College 2001 — 2009
Jo Ann Metcalfe's OSI Collection Services Experience 2008 - 2008
Job Lead Grant Specialist at SkyLine
Industry Public Relations and Communications
Experience
SkyLine May 2010 - Present
OSI Collection Services 2008 - 2008
Outsourcing Services Group July 2007 - 2008
Skills
Sales, Strategic Planning, Customer Service, New Business Development, Project Management, Marketing, Financial analysis, Public Relations, Finance, Community Outreach, Proposal Writing, Management
Education
University of Arizona
SkyLine May 2010 - Present
OSI Collection Services 2008 - 2008
Outsourcing Services Group July 2007 - 2008
Skills
Sales, Strategic Planning, Customer Service, New Business Development, Project Management, Marketing, Financial analysis, Public Relations, Finance, Community Outreach, Proposal Writing, Management
Education
University of Arizona
Eric Jordan, MBA's OSI Collection Services Experience 2001 - 2006
Job Evaluation & Planning Professional at Devon Energy
Industry Oil & Energy
Experience
Devon Energy September 2013 - Present
Devon Energy January 2013 - August 2013
Devon Energy March 2007 - December 2012
OSI Collection Services 2001 - 2006
Varsity Sports Grill May 1998 - June 2001
Skills
Oil & Gas Industry, Financial Analysis, Analysis, Budgets, Process Improvement, Microsoft Office, Business Analysis, Microsoft Word, Project Management, Strategic Planning, Variance Analysis, Sarbanes-Oxley Act
Education
Oklahoma Baptist University 2008 — 2009
MBA, International Business
University of Central Oklahoma 2004 — 2006
BS, Accounting
University of Arizona 1997 — 1998
Devon Energy September 2013 - Present
Devon Energy January 2013 - August 2013
Devon Energy March 2007 - December 2012
OSI Collection Services 2001 - 2006
Varsity Sports Grill May 1998 - June 2001
Skills
Oil & Gas Industry, Financial Analysis, Analysis, Budgets, Process Improvement, Microsoft Office, Business Analysis, Microsoft Word, Project Management, Strategic Planning, Variance Analysis, Sarbanes-Oxley Act
Education
Oklahoma Baptist University 2008 — 2009
MBA, International Business
University of Central Oklahoma 2004 — 2006
BS, Accounting
University of Arizona 1997 — 1998
Mark J. Sopata's OSI Collection Services Experience July 1998 - October 2005
Job Director of Operations at Vital Recovery
Industry Financial Services
Experience
Vital Recovery July 2014 - Present
Protocol Recovery Service October 2005 - July 2014
OSI Collection Services July 1998 - October 2005
Skills
Call Centers, Operations Management, Team Building, Training, Management, Customer Service, Leadership, Coaching, Strategic Planning, Team Leadership, Outsourcing, Process Improvement, Risk Management, Vendor Management, Executive Management
Education
The University of Akron
Vital Recovery July 2014 - Present
Protocol Recovery Service October 2005 - July 2014
OSI Collection Services July 1998 - October 2005
Skills
Call Centers, Operations Management, Team Building, Training, Management, Customer Service, Leadership, Coaching, Strategic Planning, Team Leadership, Outsourcing, Process Improvement, Risk Management, Vendor Management, Executive Management
Education
The University of Akron
Terri Neitzel's OSI Collection Services Experience 1997 - 2008
Job Senior Manager, Financial Analysis at GMR Marketing
Industry Accounting
Experience
GMR Marketing November 2014 - Present
GMR Marketing June 2008 - November 2014
OSI Collection Services 1997 - 2008
Skills
Financial Analysis, Financial Reporting, Forecasting, Budgeting, Accounting, Excel, General Ledger, Customer Relations, Customer Service, Accounts Payable, Word, Financial Planning, Outlook, Financial Accounting, Microsoft Excel, Budgets, Account Management, Management, Account Reconciliation, Accounts Receivable
Education
Lakeland College
Bachelor's, Accounting
GMR Marketing November 2014 - Present
GMR Marketing June 2008 - November 2014
OSI Collection Services 1997 - 2008
Skills
Financial Analysis, Financial Reporting, Forecasting, Budgeting, Accounting, Excel, General Ledger, Customer Relations, Customer Service, Accounts Payable, Word, Financial Planning, Outlook, Financial Accounting, Microsoft Excel, Budgets, Account Management, Management, Account Reconciliation, Accounts Receivable
Education
Lakeland College
Bachelor's, Accounting
Ray Bock's OSI Collection Services Experience 1983 - 2008
Job AVP at iQor
Industry Financial Services
Experience
iQor General ManagerNCO Financial Systems2008 - 2008
OSI Collection Services 1983 - 2008
NCO Financial Systems Inc. formerly OSI Collection Services, Inc. 1983 - 2008
OSI 1983 - 2008
Skills
BPO, Process Improvement, Outsourcing, Vendor Management, Coaching, Call Center, Credit, Call Centers
Education
The Ohio State University 1976 — 1980
BME, Music Education
Cambridge High School
iQor General ManagerNCO Financial Systems2008 - 2008
OSI Collection Services 1983 - 2008
NCO Financial Systems Inc. formerly OSI Collection Services, Inc. 1983 - 2008
OSI 1983 - 2008
Skills
BPO, Process Improvement, Outsourcing, Vendor Management, Coaching, Call Center, Credit, Call Centers
Education
The Ohio State University 1976 — 1980
BME, Music Education
Cambridge High School
Fran Urbaniak (work)'s OSI Collection Services Experience 1987 - 2007
Job Senior IEEE Nominations and Appointments Specialist, Governance
Industry Nonprofit Organization Management
Julie Rosales's OSI Collection Services Experience January 1999 - July 2000
Job Service Manager at McDonald's Corporation
Industry Restaurants
Experience
McDonald's Corporation August 2007 - Present
Anthem Blue Cross Blue Shield (Subsidiary of WellPoint, Inc) January 2004 - August 2007
Anthem Blue Cross Blue Shield (Subsidiary of WellPoint, Inc) July 2000 - April 2001
OSI Collection Services January 1999 - July 2000
Skills
Management, Process Improvement, Business Analysis, Sarbanes-Oxley Act, Accounting, Software Documentation, Customer Service, Training, Business Process..., Forecasting, Leadership, Microsoft Excel, Auditing, Finance, Change Management, Analysis, Strategic Planning, Financial Analysis, Access, Account Reconciliation, Financial Reporting, Visio, Identity Management, Performance Reporting, Financial Accounting, Data Analysis, Account Management, RBAC, SailPoint, Vendor Management, Team Building, Security, Access Control, Access Lists, Team Leadership, Microsoft Office, Project Management
Education
Robert Morris University - Illinois
B.S., Business Administration and Accounting
McDonald's Corporation August 2007 - Present
Anthem Blue Cross Blue Shield (Subsidiary of WellPoint, Inc) January 2004 - August 2007
Anthem Blue Cross Blue Shield (Subsidiary of WellPoint, Inc) July 2000 - April 2001
OSI Collection Services January 1999 - July 2000
Skills
Management, Process Improvement, Business Analysis, Sarbanes-Oxley Act, Accounting, Software Documentation, Customer Service, Training, Business Process..., Forecasting, Leadership, Microsoft Excel, Auditing, Finance, Change Management, Analysis, Strategic Planning, Financial Analysis, Access, Account Reconciliation, Financial Reporting, Visio, Identity Management, Performance Reporting, Financial Accounting, Data Analysis, Account Management, RBAC, SailPoint, Vendor Management, Team Building, Security, Access Control, Access Lists, Team Leadership, Microsoft Office, Project Management
Education
Robert Morris University - Illinois
B.S., Business Administration and Accounting
Susie Tackett's OSI Collection Services Experience December 2001 - September 2008
Job Cost Accountant at Wallenius Wilhelmsen Logistics
Industry Accounting
Experience
Wallenius Wilhelmsen Logistics October 2011 - Present
Picerne Military Housing October 2008 - June 2011
OSI Collection Services December 2001 - September 2008
Skills
Financial Reporting, Accounting, Financial Analysis, Budgets, Process Improvement, Microsoft Excel, Microsoft Office, Microsoft Word, Accounts Receivable, PowerPoint, Customer Service, Change Management, Team Building, General Ledger, Financial Accounting, Leadership, Risk Management, Forecasting, Managerial Finance
Education
Otterbein University
Bachelor of Arts Business Administration, Business
Wallenius Wilhelmsen Logistics October 2011 - Present
Picerne Military Housing October 2008 - June 2011
OSI Collection Services December 2001 - September 2008
Skills
Financial Reporting, Accounting, Financial Analysis, Budgets, Process Improvement, Microsoft Excel, Microsoft Office, Microsoft Word, Accounts Receivable, PowerPoint, Customer Service, Change Management, Team Building, General Ledger, Financial Accounting, Leadership, Risk Management, Forecasting, Managerial Finance
Education
Otterbein University
Bachelor of Arts Business Administration, Business
Nick Theriault's OSI Collection Services Experience May 2004 - March 2007
Job Finance and Accounting Professional
Industry Accounting
Experience
EnviroBusiness, Inc February 2009 - Present
EnviroBusiness, Inc March 2007 - February 2009
OSI Collection Services May 2004 - March 2007
Skills
Windows, Mac OS, Unix, WIN, Deltek Vision, Airspace, TERPS, TowerCalc, RoofView, MS Excel, Outlook, Visual C++, Maple, Matlab, Minitab, ProEngineer, Visual Basic, Internet Explorer, Environmental Awareness
Education
Rensselaer Polytechnic Institute 1998 — 2002
B.S., Chemical Engineering
Skowhegan Area High School 1994 — 1998
Diploma, AP/Honors
EnviroBusiness, Inc February 2009 - Present
EnviroBusiness, Inc March 2007 - February 2009
OSI Collection Services May 2004 - March 2007
Skills
Windows, Mac OS, Unix, WIN, Deltek Vision, Airspace, TERPS, TowerCalc, RoofView, MS Excel, Outlook, Visual C++, Maple, Matlab, Minitab, ProEngineer, Visual Basic, Internet Explorer, Environmental Awareness
Education
Rensselaer Polytechnic Institute 1998 — 2002
B.S., Chemical Engineering
Skowhegan Area High School 1994 — 1998
Diploma, AP/Honors
Swasita Saigal, MBA's OSI Collection Services Experience January 2004 - December 2005
Job Regulatory Affairs Manager
Industry Medical Devices
Experience
Exsurco Medical April 2015 - Present
Invacare Corporation July 2014 - April 2015
Invacare December 2012 - July 2014
Invacare January 2010 - December 2012
Invacare January 2006 - December 2009
OSI Collection Services January 2004 - December 2005
Level Propane Gases Inc. June 2001 - June 2002
Level Propane Gases Inc. August 1997 - May 2001
Level Propane Gases Inc. August 1996 - July 1997
Skills
Problem Solving, Customer Service, Excel, Word, Microsoft Office, Outlook, Customer Relations, PowerPoint, Negotiation, Planning, Access, Team Building, Healthcare, Documentation, Process Improvement, Team Leadership, Software Documentation, FDA, Quality System, CAPA, Management, Medical Devices, Hospitals, ISO 13485, 21 CFR
Education
University of Phoenix 2009 — 2011
MBA, Concentration Healthcare Administration
John Carroll University 1991 — 1995
B.A.
Exsurco Medical April 2015 - Present
Invacare Corporation July 2014 - April 2015
Invacare December 2012 - July 2014
Invacare January 2010 - December 2012
Invacare January 2006 - December 2009
OSI Collection Services January 2004 - December 2005
Level Propane Gases Inc. June 2001 - June 2002
Level Propane Gases Inc. August 1997 - May 2001
Level Propane Gases Inc. August 1996 - July 1997
Skills
Problem Solving, Customer Service, Excel, Word, Microsoft Office, Outlook, Customer Relations, PowerPoint, Negotiation, Planning, Access, Team Building, Healthcare, Documentation, Process Improvement, Team Leadership, Software Documentation, FDA, Quality System, CAPA, Management, Medical Devices, Hospitals, ISO 13485, 21 CFR
Education
University of Phoenix 2009 — 2011
MBA, Concentration Healthcare Administration
John Carroll University 1991 — 1995
B.A.
Mario Forte's OSI Collection Services Experience 2001 - 2006
Job Collections Director, Pioneer Credit Recovery
Industry Executive Office
Experience
Sallie Mae May 2006 - Present
OSI Collection Services 2001 - 2006
Skills
Budgets, Business Analysis, Call Centers, Credit Cards, Credit, Customer Service, Debt Management, Leadership, Loans, Process Improvement, Project Management, Relationship Management, Risk Management, SAS, Skip Tracing, Student Loans, Training, Vendor Management, Financial Services
Education
Hofstra University 1994 — 1998
Bachelor of Business Administration, Banking and Finance
Sallie Mae May 2006 - Present
OSI Collection Services 2001 - 2006
Skills
Budgets, Business Analysis, Call Centers, Credit Cards, Credit, Customer Service, Debt Management, Leadership, Loans, Process Improvement, Project Management, Relationship Management, Risk Management, SAS, Skip Tracing, Student Loans, Training, Vendor Management, Financial Services
Education
Hofstra University 1994 — 1998
Bachelor of Business Administration, Banking and Finance
Charles Zenker's OSI Collection Services Experience May 1983 - February 2008
Job Experienced Financial Services Manager
Industry Financial Services
Experience
NCO Financial Systems May 1983 - January 2011
OSI Collection Services May 1983 - February 2008
Skills
Leadership, Process Improvement, Management, Operations Management
Education
University of Houston
Business, Political Science
NCO Financial Systems May 1983 - January 2011
OSI Collection Services May 1983 - February 2008
Skills
Leadership, Process Improvement, Management, Operations Management
Education
University of Houston
Business, Political Science
Bryan Spiro's OSI Collection Services Experience June 1999 - August 2000
Job
Industry Law Practice
Experience
NYC Law Department- Family Court Division September 2007 - Present
Sullivan & Cromwell LLP May 2007 - September 2007
HEIBERGER & ASSOCIATES September 2006 - March 2007
NYC ADMINISTRATION FOR CHILDREN'S SERVICES August 2003 - September 2006
NYC HRA May 2002 - May 2003
NYC Administration for Children's Services June 2001 - May 2002
OSI COLLECTION SERVICES June 1999 - August 2000
Education
New York Law School
J.D
Franklin & Marshall College
B.A, Government
NYC Law Department- Family Court Division September 2007 - Present
Sullivan & Cromwell LLP May 2007 - September 2007
HEIBERGER & ASSOCIATES September 2006 - March 2007
NYC ADMINISTRATION FOR CHILDREN'S SERVICES August 2003 - September 2006
NYC HRA May 2002 - May 2003
NYC Administration for Children's Services June 2001 - May 2002
OSI COLLECTION SERVICES June 1999 - August 2000
Education
New York Law School
J.D
Franklin & Marshall College
B.A, Government
Maranda Marsh's OSI Collection Services Experience August 2002 - August 2003
Job Client Service Manager
Industry Investment Management
Experience
Cribstone Capital Management, LLC July 2012 - Present
Public Consulting Group February 2008 - July 2012
BONNEY Staffing Center December 2005 - February 2008
OSI Collection Services August 2002 - August 2003
Skills
Medicaid, Customer Service, Provider Relations, Medical Billing, Data Analysis, Program Management, Operations Management, Strategic Planning, Process Improvement, Invoicing, Healthcare
Education
University of Maine
Cribstone Capital Management, LLC July 2012 - Present
Public Consulting Group February 2008 - July 2012
BONNEY Staffing Center December 2005 - February 2008
OSI Collection Services August 2002 - August 2003
Skills
Medicaid, Customer Service, Provider Relations, Medical Billing, Data Analysis, Program Management, Operations Management, Strategic Planning, Process Improvement, Invoicing, Healthcare
Education
University of Maine
Saira Bashir's OSI Collection Services Experience April 2006 - February 2007
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises Inc. 2010 - Present
Alliance Health Care Information February 2007 - November 2008
OSI Collection Services April 2006 - February 2007
Education
Temple University 2007 — 2011
BA, Business Marketing
Sykes Enterprises Inc. 2010 - Present
Alliance Health Care Information February 2007 - November 2008
OSI Collection Services April 2006 - February 2007
Education
Temple University 2007 — 2011
BA, Business Marketing
Ola Mae Ivory's OSI Collection Services Experience January 2005 - May 2010
Job Promoter at Universal Connections
Industry Entertainment
Experience
Universal Connections February 2000 - Present
Self-employed 2008 - 2012
OSI Collection Services January 2005 - May 2010
Education
Highline Community College 2006 — 2007
Computer Proficiency
Ranier Beach High 1992 — 1996
Diploma, Basic Skills and Developmental/Remedial Education
Universal Connections February 2000 - Present
Self-employed 2008 - 2012
OSI Collection Services January 2005 - May 2010
Education
Highline Community College 2006 — 2007
Computer Proficiency
Ranier Beach High 1992 — 1996
Diploma, Basic Skills and Developmental/Remedial Education
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY