Percepta ~ Creating customer loyalty for 15 years!

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Percepta ~ Creating customer loyalty for 15 years! Employees

Employee
Years
Job
Industry
JoLynn LeGault JoLynn LeGault Melbourne, Florida Area Details
JoLynn LeGault's Percepta ~ Creating customer loyalty for 15 years! Experience September 2014 - Present
Job Customer Service Manager at Percepta
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   September 2014 - Present
Washington Ford   May 2011 - July 2014
Percepta, Inc   April 2006 - May 2011
Target  September 2005 - March 2006

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Computer Proficiency, Computer Graphics, Telecommunications, Data Entry, UCS, Reynolds and Reynolds, Data Analysis, Customer Escalation..., Escalation Resolution, Telephone Skills, Active Listening, Documentation

Education
American InterContinental University   2002 — 2006
Associate of Arts (A.A.), Business Administration and Management, General

Ebonie Speight Ebonie Speight Southfield, Michigan Details
Ebonie Speight's Percepta ~ Creating customer loyalty for 15 years! Experience February 2015 - Present
Job Fleet Management Account Representative at Percepta ~ Creating customer loyalty for 15 years!
Industry Outsourcing/Offshoring
Experience
Percepta ~ Creating customer loyalty for 15 years!   February 2015 - Present
Percepta  February 2013 - February 2015
Percepta  August 2011 - February 2013
AT&T  March 2009 - August 2011

Skills
Troubleshooting, Testing, Technical Support, Data Entry, Customer Service, Analysis, Invoicing, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Customer Retention, Business Analysis, Software Documentation, Team Leadership

Education
Michigan State University   2002 — 2008
Bachelor of Arts, Communicative Sciences and Disorders

Jennifer Polk Jennifer Polk Melbourne, Florida Area Details
Jennifer Polk's Percepta ~ Creating customer loyalty for 15 years! Experience October 2014 - May 2015
Job Business Planning Analyst at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta  May 2015 - Present
Percepta ~ Creating customer loyalty for 15 years!   October 2014 - May 2015
Percepta  February 2011 - October 2014
Percepta  November 2006 - February 2011

Skills
Call Centers, Contact Centers, Customer Experience, Customer Satisfaction, Process Improvement, Customer Service, Microsoft Office, Six Sigma, Data Analysis, Reporting & Analysis, Team Leadership, Business Process..., Team Building, Training, Coaching, Operations Management

Education
University of Central Florida   2014 — 2016
BSBA, Accounting and Finance

Brevard Community College   2006 — 2010
Associate in Arts

Ranee Caskey Ranee Caskey Westland, Michigan Details
Ranee Caskey's Percepta ~ Creating customer loyalty for 15 years! Experience 2003 - 2006
Job Organ Coordination Specialist at Gift of Life Michigan
Industry Hospital & Health Care
Experience
Gift of Life Michigan  April 2006 - Present
Percepta ~ Creating customer loyalty for 15 years!   2003 - 2006
Eisenhower Center  1997 - 2003

Skills
Healthcare, Hospitals, Clinical Research, BLS, Critical Care, ACLS, Healthcare Management, Public Speaking, Public Health, Nonprofits, Inpatient, Community Outreach, Microsoft Office, PowerPoint, Customer Service, Fundraising, Mental Health, Transplant

Education
Schoolcraft College   2015 — 2017

Craig Hanson Craig Hanson Greater Detroit Area Details
Craig Hanson's Percepta ~ Creating customer loyalty for 15 years! Experience November 2010 - August 2013
Job Executive Director, North American Operations at Percepta
Industry Telecommunications
Experience
Percepta  August 2013 - Present
Percepta ~ Creating customer loyalty for 15 years!   November 2010 - August 2013
R.L. Polk & Co.   January 2008 - November 2010
R.L. Polk & Co.   September 2005 - January 2008
The Harvard Drug Group  November 2004 - September 2005
Minacs USA   August 2001 - November 2004
The Home Depot Special Order Center   January 2000 - August 2001
The Home Depot Special Order Center   November 1997 - January 2000
The Home Depot Special Order Center   November 1989 - November 1997

Skills
Program Management, Leadership, Operations Management, Customer Service, Quality Control, Call Centers, Staff Management, SDLC, Account Management, Management, CRM, Training, Call Center, Human Resources, Quality Assurance, Sales Operations, Forecasting, Business Process..., Income Statement, Business Intelligence, Recruiting, Strategic Planning, Analysis, Software Documentation, Business Analysis, Continuous Improvement

Education
Madonna University   1985 — 1988

Michigan State University   1983 — 1985

Matthew Corpiel Matthew Corpiel Melbourne, Florida Details
Matthew Corpiel's Percepta ~ Creating customer loyalty for 15 years! Experience May 2015 - Present
Job Lincoln Concierge Service Manager at Percepta
Industry Telecommunications
Experience
Percepta ~ Creating customer loyalty for 15 years!   May 2015 - Present
The UPS Store  October 2014 - April 2015
Global Marketing Research Services, Inc.   May 2014 - October 2014
The UPS Store at Hilton Orlando   February 2012 - March 2014
Hilton Orlando  June 2013 - December 2013

Skills
Microsoft Office, Customer Service, Cash Handling Experience, Notary Public, OnQ, POS, Concierge Services, Training, Team Leadership, Sales, Events Coordination, Packaging, Packaging Artwork, Shipping, UPS Shipping, Business Cards, Laminating, Digital Printing, Color Printing, Data Collection, Guest Recovery, Entertainment, Strategic Planning, Marketing, Promotions, Electronics Packaging, Retail Packaging, International Shipping, Material Handling, Customs Regulations, Customs Valuation, Development Of..., Bind, Wide Format Printing, Outbound Marketing, Retail Sales, Community Outreach, Social Media Outreach, Networking, Financial Accounting, Time Management, Management, Event Management

Education
University of Central Florida   2010 — 2014
Bachelor of Science (B.S.), Hospitality Management

Valencia College   2007 — 2009
Associate of Arts (A.A.), General Studies

William Cote William Cote Melbourne, Florida Details
William Cote's Percepta ~ Creating customer loyalty for 15 years! Experience August 2015 - Present
Job WPA Business Intelligence Reporting Analyst
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   August 2015 - Present
Percepta ~ Creating customer loyalty for 15 years!   May 2014 - July 2015
eviCore   April 2012 - May 2014
Percepta  February 2011 - February 2012
PepsiCo - Frito Lay  June 2006 - January 2011
Time Warner Cable  July 2004 - September 2005
AT&T  June 2003 - July 2004
Lexmark International, Inc.   January 2001 - June 2003
Winn-Dixie  December 1992 - December 2000

Skills
Microsoft Excel, Data Analysis, Business Analysis, Microsoft CRM, MS Excel Pivot Tables, Troubleshooting, Networking, Call Centers, Technical Support, Management, Telecommunications, Microsoft Office, Computer Hardware, Databases, Windows, Customer Service, Time Management, Servers, Operating Systems, Network Administration, Sales, Computer Proficiency, Access, Computer Repair, Problem Solving, Process Improvement, Team Building, Training

Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business and Retail Management, 3.54

Florida Technical College   2001 — 2003
Associate of Science (A.S.), Computer Science, 3.51

Florida Technical College   2001 — 2001
College Diploma, Network and System Administration/Administrator, 3.68

Jones International University   2005 — 2005
Certificate Understanding Broadband Technology, Voice and Data Networks, 3.8

Eastern Florida State College

Daniel Keevy Daniel Keevy Palm Bay, Florida Details
Daniel Keevy's Percepta ~ Creating customer loyalty for 15 years! Experience August 2015 - Present
Job Dispute Resolution Specialist at Percepta ~ Creating customer loyalty for 15 years!
Industry Legal Services
Experience
Percepta ~ Creating customer loyalty for 15 years!   August 2015 - Present
Sprouts Farmers Market  May 2015 - July 2015
Walgreens  November 2014 - January 2015
University of Pretoria  March 2014 - October 2014
Centre for Human Rights   February 2012 - October 2012

Skills
Legal Research, Microsoft Office, Public Speaking, Research, Legal Writing, Legal Advice, Legal Assistance, Editing, Critical Thinking, Higher Education, International Law, Criminal Law, Document Drafting, Microsoft Excel, Microsoft Word, Social Networking, International Human..., Constitutional Law, Employment Law, Human Rights

Education
University of Pretoria/Universiteit van Pretoria   2009 — 2013
Master of Laws (LLM), Public Law (Research), 67

University of Pretoria/Universiteit van Pretoria   2005 — 2011
Bachelor of Laws (LLB), General Law

Michele Paramore Michele Paramore Melbourne, Florida Area Details
Michele Paramore's Percepta ~ Creating customer loyalty for 15 years! Experience June 2014 - Present
Job Customer Service
Industry Telecommunications
Experience
Percepta ~ Creating customer loyalty for 15 years!   June 2014 - Present
Telecommunications Service Center   January 2010 - January 2013
Holiday Inn Cocoa Beach Oceanfront Resort   October 2002 - February 2008

Skills
Customer Service, Customer Experience, Microsoft Excel, Call Center, Call Centers, Microsoft Word, Customer Retention, Call Center Development, Customer Satisfaction, Team Building, Telemarketing, Account Management, Direct Sales, Process Improvement, Employee Relations, Troubleshooting, Sales Process, Cold Calling, Sales Operations, Training, Leadership, Management

Education
Brevard Community College   1999 — 2003
Legal Assistant/Paralegal

Ali Nimeh Ali Nimeh Greater Detroit Area Details
Ali Nimeh's Percepta ~ Creating customer loyalty for 15 years! Experience ToastmasterToastmasters InternationalNovember 2011 - Present
Job Toastmaster at Toastmasters International
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   ToastmasterToastmasters InternationalNovember 2011 - Present
Percepta  April 2009 - Present
Percepta  April 2009 - Present
Compuware  April 1996 - April 2009
Compuware  March 2000 - April 2000

Skills
Business Analysis, Web Development, Computer Maintenance, Home Networking, ASP, VBScript, SQL Server, JavaScript, AJAX, HTML + CSS, LAN/WAN, Computer Setup, Windows support, Wireless Security, Website Development, SQL, Visual Basic, HTML, CSS, MS Office Suite, ASP.NET, IIS, Windows, Databases, Front-end Development, Microsoft SQL Server, Technical Support, Access, Windows XP, LAN-WAN, Microsoft Office, Software Installation

Education
Henry Ford Community College
Assoc, Computer Information Systems

Yaimara Venegas Yaimara Venegas Melbourne, Florida Area Details
Yaimara Venegas's Percepta ~ Creating customer loyalty for 15 years! Experience May 2015 - Present
Job
Industry Consumer Goods
Experience
Percepta ~ Creating customer loyalty for 15 years!   May 2015 - Present
Percepta Melbourne   June 2014 - Present
Vitel Mobile Inc   January 2014 - June 2014
Secrets de Femme   March 2013 - September 2013
Havana Club International S.A.   December 2008 - September 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Budgets, Administrative..., Event Planning, Social Media, Event Management, Marketing, Sales

Education
Nicole Breton   2012 — 2013
Dental Secretary Course, Dental Secretary

University of Havana   2002 — 2008
Bachelors of Sciences, German Language and Literature

Adrian Devezin Adrian Devezin Palm Bay, Florida Details
Adrian Devezin's Percepta ~ Creating customer loyalty for 15 years! Experience February 2015 - Present
Job Student at Florida Institute of Technology
Industry Computer Software
Experience
Percepta ~ Creating customer loyalty for 15 years!   February 2015 - Present
Dreamers Corp   February 2014 - Present
Advance America  May 2014 - February 2015
Larry's Landscaping   May 2012 - August 2012
MWR  June 2008 - August 2008

Skills
Computer Science, Computer Repair, Computer Hardware, Computer Maintenance, Android, People Skills, Windows Vista, PowerPoint, Computers, iPhone, iPod, iPod Touch, Communication, People Development, Inspiring People, Exceptional People..., Hardware, Landscaping, New Business Development, Marketing for Small..., Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, Customer Service, Leadership, Teamwork, Time Management, Team Leadership, Research, Team Building, Training, Social Media, Photoshop, Social Networking, Strategic Planning, Sales, Social Media Marketing, Java, Project Planning, Windows, Marketing, Budgets

Education
Florida Institute of Technology   2014 — 2017
Bachelor's Degree, Accounting and Business/Management

Naples American High School   2008 — 2011

Nile C Kinnick High School   2007 — 2008
H

Bill Giunta Bill Giunta Greater Philadelphia Area Details
Bill Giunta's Percepta ~ Creating customer loyalty for 15 years! Experience November 2014 - Present
Job Customer Operations Manager at Percepta ~ Creating customer loyalty for 15 years!
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   November 2014 - Present
BLG Consulting LLC   September 2011 - Present
Dealer Tire  December 2012 - October 2014
Ashland  March 2008 - August 2012
Ford Motor Company  January 2001 - March 2007

Skills
Business Analysis, Business Strategy, New Business Development, Business Process..., Business Intelligence, Automotive, Forecasting, Management, Team Building, Strategic Planning, Leadership, Key Account Management, Sales Management, Program Management, Negotiation, B2B, Six Sigma, Customer Retention, Sales Process, Manufacturing, Sales Operations, Continuous Improvement, Customer Satisfaction, Marketing, Account Management, Process Improvement, Strategy, Operations Management, Automobile, Product Development, Cross-functional Team..., Business Planning, Inventory Management, Vehicles, Logistics, Sales, Training, Profit, Pricing, Fleet Management, Automotive Aftermarket, Competitive Analysis, P&L Management, Purchasing, Human Resources, Contract Negotiation, Budgets

Education
Temple University - Fox School of Business and Management
MBA, International Business/Risk Management, 3.79

Temple University - Fox School of Business and Management
MBA, Risk Management International Business

Coleen McGregor Coleen McGregor Cocoa, Florida Details
Coleen McGregor's Percepta ~ Creating customer loyalty for 15 years! Experience June 2015 - Present
Job Lincoln Concierge Service Manager at Percepta ~ Creating customer loyalty for 15 years!
Industry Public Relations and Communications
Experience
Percepta ~ Creating customer loyalty for 15 years!   June 2015 - Present
JPMorgan Chase  April 2009 - February 2013
MetLife  October 2005 - July 2007

Education
State University of New York College at Plattsburgh   1998 — 2001
Bachelor's Degree, Communication and Media Studies

Christopher Newport University   1997 — 1998
Transferred, Communication and Media Studies

Norwood Norfolk High School   1992 — 1997
High School, Business/Office Automation/Technology/Data Entry

Alen Serifovic Alen Serifovic Greater Detroit Area Details
Alen Serifovic's Percepta ~ Creating customer loyalty for 15 years! Experience April 2015 - Present
Job Instructional Designer/Trainer at Percepta ~ Creating customer loyalty for 15 years!
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   April 2015 - Present

Skills
Training, Customer Service, Leadership, Coaching, Employee Training, Facilitation, Troubleshooting, Supervisory Skills, Sales, Call Centers, Peer Mentoring, Telecommunications, Management, Development Of Employees, Facilitators, VoIP, Customer Escalation..., Human Resources, Conflict Resolution, Interviews, Customer Satisfaction, Team Building, Team Leadership, Customer Retention, Time Management, Training & Development, New Hire Orientations, Career Development, Onboarding, Employee Relations, Hiring, Process Improvement, Resume Writing, Organizational..., Customer Experience, Performance Management, Mentoring, Microsoft Office, Leadership Development, Sales Operations, Wireless, Networking, Telephony, Direct Sales, Recruiting, Broadband, CRM, Sales Process, Employee Engagement, Account Management

Education
Baker College of Allen Park   2006 — 2015
Bachelor's degree, Human Resources Management/Personnel Administration, General

Trenton High School   1999 — 2003

Michele Chetwynd Michele Chetwynd Melbourne, Florida Details
Michele Chetwynd's Percepta ~ Creating customer loyalty for 15 years! Experience October 2007 - January 2010
Job Senior Instructional Designer / Senior LMS System Analyst
Industry Hospital & Health Care
Experience
Health First  January 2010 - Present
Percepta ~ Creating customer loyalty for 15 years!   October 2007 - January 2010
Brevard Community College  May 2006 - September 2007

Skills
Training, Customer Service, Project Management, Public Speaking, Research, PowerPoint, Microsoft Excel, Leadership, Strategic Planning, Lean Six Sigma, Instructional Design, Instructional Technology, Management, Quality Assurance, Facilitation, Fundraising, Sales, E-Learning, Learning Management..., Organizational..., Management Consulting, Lean Thinking, Lean Management

Education
University of Georgia - College of Education   2015 — 2017
Graduate Certificate, Educational/Instructional Technology

Baker College Center for Graduate Studies   2005 — 2006
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services

Warner University   2002 — 2004
Bachelor’s Degree, Non-Profit/Public/Organizational Management

Paula Lynn Wells Paula Lynn Wells Melbourne, Florida Area Details
Paula Lynn Wells's Percepta ~ Creating customer loyalty for 15 years! Experience June 2015 - Present
Job Concierge, Lincoln Motor Company
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   June 2015 - Present
Kelly Ford   September 2013 - June 2015
Ace Wrecker   November 2012 - May 2013
Kisselback Ford   February 2012 - November 2012
Nash Chevrolet  February 2011 - February 2012
Hendrick Automotive Group  June 2010 - January 2011
Rite Aid  March 2008 - January 2011
Gwinnett Braves  2011 - 2011
Nike  March 2008 - July 2009
Charles Rutenberg Realty Inc.  February 2006 - December 2008

Skills
Real Estate License, Beauty Industry,..., Stage Management,..., Camera Operating, Escrow, Accounts Receivable, Administrative..., Small Business, Musical Theatre, Music Production, Management, Customer Service, Sales, Selling, Time Management, Customer Satisfaction, Advertising, Team Building, Automotive, New Business Development, Account Management, Marketing, Vehicles, Customer Retention, Marketing Strategy

Education
Florida Atlantic University   1973 — 1975
Bachelor of Arts (B.A.), Education, 3.0

Art Institute of Atlanta   1991 — 1992
Associate of Arts (AA), Music/Video Business, 3.97 Honors

Seacrest High School   1968 — 1970
Graduate

Voronnie Murriel Voronnie Murriel Inkster, Michigan Details
Voronnie Murriel's Percepta ~ Creating customer loyalty for 15 years! Experience 2006 - 2009
Job Warranty Contact Center Claims Processor at Astadia
Industry Automotive
Experience
Astadia  January 2013 - Present
Percepta  2010 - 2011
Percepta ~ Creating customer loyalty for 15 years!   2006 - 2009
Percepta ~ Creating customer loyalty for 15 years!   2005 - 2006
Percepta ~ Creating customer loyalty for 15 years!   2003 - 2005

Skills
Customer Service, Training, Team Building, Coaching, Customer Satisfaction, Team Leadership, Process Improvement, Outlook, Operations Management, Change Management, Microsoft Excel, Microsoft Word, PowerPoint

Education
Kaplan University   2009 — 2011
Bachelor's degree, Criminal Justice and Corrections, 3.0

Jody Fryer Jody Fryer Melbourne, Florida Details
Jody Fryer's Percepta ~ Creating customer loyalty for 15 years! Experience March 2015 - Present
Job Instructional Designer at Camber Corporation
Industry Defense & Space
Experience
Percepta ~ Creating customer loyalty for 15 years!   March 2015 - Present
Camber Corporation  January 2013 - March 2015
ASRC Aerospace  January 2009 - July 2010
Liberty Aerospace, Inc.   May 2006 - December 2008

Skills
Aerospace, Customer Service, Aviation, DoD, Electrical Engineering, Electricians, Engineering, Leadership, Microsoft Excel, Program Management, Proposal Writing, Security Clearance, Software Documentation, Systems Engineering, Team Building, Technical Writing

Education
University of Central Florida   2013 — 2015
Career and Technical M.A., Education

University of Central Florida   2012 — 2013
Technical Education and Industry Training B.S., Education

Vanessa Hagans Vanessa Hagans Melbourne, Florida Area Details
Vanessa Hagans's Percepta ~ Creating customer loyalty for 15 years! Experience April 2015 - Present
Job Customer Service Representative
Industry Hospital & Health Care
Experience
Percepta ~ Creating customer loyalty for 15 years!   April 2015 - Present
Brevard Health Alliance, Inc.   March 2012 - January 2015
Children's Home Society  March 2010 - December 2011
Internal Medicine Associates  June 2002 - January 2010
United States Air Force  May 1987 - November 1996

Skills
Customer Service, Healthcare, Pediatrics, Case Management, Social Services, Child Welfare, Community Outreach, Microsoft Office, Air Force, Inventory Management, Military Aviation, Supply Chain, Healthcare Management

Education
Keiser University

Kaplan University   2011 — 2013
Human Services, Child and Family Welfare

Florida Metropolitan University   1998 — 2000
Associates of Science, Medical Assisting

Jenny Ball-Solano Jenny Ball-Solano Cocoa Beach, Florida Details
Jenny Ball-Solano's Percepta ~ Creating customer loyalty for 15 years! Experience 2015 - Present
Job Training Specialist (Ford Motor;Tier II) at Percepta
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   2015 - Present
Elite Management & Consulting   2013 - 2015
DirectBuy  1996 - 2015

Skills
Sales, Coaching, Team Building, Training, Lead Generation, Recruiting, Team Leadership, Call Center Development, Management, Marketing, Leadership, Sales Management, Leadership Development, Account Management, Employee Training, Customer Service, Strategy, Teamwork, Retail, Strategic Planning, Organizational..., Human Resources, Customer Satisfaction, Sales Process, Performance Management, Change Management, Public Speaking, Time Management, CRM, Direct Sales, Marketing Strategy, Employee Relations, Interviews, Social Networking, New Business Development, Budgets, Sales Operations, PowerPoint, Cold Calling, Negotiation, Operations Management

Education
Webster University   2013 — 2015
Master’s Degree, Human Resources Management and Services

Southeastern University Lakeland, Fla   1993 — 1995
Bachelor of Arts (BA), Education; Psychology

Evangel University   1991 — 1993
Communications; Psychology

Lakeside Ashtabula   1990 — 1991

Christian Life Academy   1985 — 1990

American International School, France   1982 — 1984

Lynn Baylor Lynn Baylor Cocoa Beach, Florida Details
Lynn Baylor's Percepta ~ Creating customer loyalty for 15 years! Experience August 2011 - Present
Job Workforce Planning at Percepta ~ Creating customer loyalty for 15 years!
Industry Outsourcing/Offshoring
Experience
Percepta  August 2011 - Present
Percepta ~ Creating customer loyalty for 15 years!   August 2011 - Present
JPMorgan Chase  August 2004 - August 2011

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Strategic Planning, Customer Satisfaction, Process Improvement, Leadership, Team Leadership, Marketing, Call Centers, Account Management, Project Management, Sales, Management, Team Building

Education
The University of Akron   1997 — 1999
Associate's degree, International Business

LaTonya Bennett LaTonya Bennett Greater Detroit Area Details
LaTonya Bennett's Percepta ~ Creating customer loyalty for 15 years! Experience April 2007 - June 2012
Job
Industry Hospital & Health Care
Experience
Percepta ~ Creating customer loyalty for 15 years!   April 2007 - June 2012
Twin Towers Place   January 2006 - January 2007
American Cancer Society  January 2000 - January 2006

Skills
Management, Microsoft Excel, Microsoft Office, Microsoft Word, Research, Customer Service, Leadership, Outlook, PowerPoint, Public Speaking, Training, English, Healthcare, Windows, Strategic Planning, Process Improvement, Team Building, Photoshop, Teaching, Time Management, Nonprofits, Team Leadership, Teamwork, Budgets, Event Planning, Community Outreach, Data Entry, Data Analysis, CPR Certified, Marketing, Social Media, Fundraising, Leadership Development, Editing, Public Relations, Program Management, Event Management, Analysis, Social Networking, Sales, Coaching, Business Analysis, Business Process..., HTML, Operations Management

Education
Wayne County Community College District   2014 — 2015
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Oakland Community College   2012 — 2014
Working on Registered Nursing, Medicine

Lawrence Technological University   1996 — 1996
N/a, Computer Engineering

Wayne County Community College District
Working on Registered Nursing or Physician Assistant, Medicine

Jackie Goldstock Jackie Goldstock Melbourne, Florida Area Details
Jackie Goldstock's Percepta ~ Creating customer loyalty for 15 years! Experience February 2015 - Present
Job Office Manager at Melbourne Auto Advantage
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   February 2015 - Present
Melbourne Auto Advantage   July 2012 - February 2015
Lee's Wrecker Service   July 2006 - October 2012
Solomon & Solomon, PC   January 2006 - June 2006
Langan Chrysler Jeep   September 2003 - January 2006

Skills
Customer Service, Inventory Management, Payroll, Process Scheduler, Accounts Payable, Office Management, Microsoft Excel, Accounts Receivable, QuickBooks, Purchasing, Microsoft Office, Shipping, Accounting, Outlook, Spreadsheets, Administrative..., Invoicing, Data Entry, Access, Telephone Skills, Bookkeeping, Supervisory Skills, Office Administration, Expenses, Fax, Administration, Time Management, Customer Satisfaction, Software Documentation, Confidentiality, Hiring, Filing, Management, Microsoft Word, Team Building, Training, Strategic Planning, Leadership, Public Speaking

Education
Anthem College-Phoenix   2012 — 2013
Associate of Science (AS), Business Administration and Management, General

Schnectady Community College   1983 — 1984
Accounting

Carol Quincy Carol Quincy Melbourne, Florida Area Details
Carol Quincy's Percepta ~ Creating customer loyalty for 15 years! Experience November 2013 - Present
Job Lincoln Concierge Service Manager
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years!   November 2013 - Present
Gap Inc./Old Navy   September 2011 - November 2013
Target  February 2000 - January 2011
JCPenney  January 1999 - February 1999

Skills
Employee Relations, Staff Retention, Hiring Personnel, Store Management, Coaching Staff, Human Resources, Succession Planning, Customer Service, Sales, Customer Satisfaction, Marketing, Merchandising, Team Building, Recruiting, Loss Prevention, Hiring, Retail Sales, Marketing Strategy, Purchasing, Negotiation, Employee Training, Driving Results, Inventory Management, Coaching, Sales Management, Logistics, Microsoft Excel, Microsoft Office, PowerPoint, Operations Management, Retail, Corrective Actions, Mentoring, Leadership, Training

Education
University of Florida
Bachelor of Science (B.S.), Business Administration, Marketing

Valarie Campbell Valarie Campbell Melbourne, Florida Details
Valarie Campbell's Percepta ~ Creating customer loyalty for 15 years! Experience March 2015 - Present
Job Leadership and Development at Percepta ~ Creating customer loyalty for 15 years!
Industry Professional Training & Coaching
Experience
Percepta ~ Creating customer loyalty for 15 years!   March 2015 - Present
ENVY Organics, LLC   January 2013 - February 2015
DRS Tactical Systems  February 2008 - August 2012
Legacy for Life  2001 - 2008

Skills
Process Improvement, Cross-functional Team..., Six Sigma, Customer Satisfaction, Customer Retention, Team Leadership, Lead Generation, Call Center Development, Call Center Start Up, Training Delivery, Call Center, Strategic Planning, Call Centers, Program Management, Leadership, Change Management, Management, Training, Access, Troubleshooting, Customer Service, Government, Security, Software Documentation, Lean Manufacturing, Call Center..., Quality Assurance, Sales, Analysis, Visio, Performance Management, CRM, Project Planning, Integration

Education
Barry University   2010 — 2013
Bachelor of Science (BS), Administration, 3.98

Heather Stinson Heather Stinson Greater Detroit Area Details
Heather Stinson's Percepta ~ Creating customer loyalty for 15 years! Experience June 2001 - Present
Job Manager, Administrative Services
Industry Automotive
Experience
Percepta  June 2001 - Present
Percepta ~ Creating customer loyalty for 15 years!   June 2001 - Present
Detroit Bulldog Rescue   January 2001 - Present
VanLoozen Communications   March 1998 - June 2001

Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Customer Experience, Performance Management, Outlook, Employee Relations, Operations Management, Visio, Workforce Management, Change Management, Microsoft Excel, Microsoft Office, Employee Engagement, PowerPoint, Customer Retention, Vendor Management, CRM, BPO, Recruiting, Management, Call Centers

Education
Macomb Community College   1991 — 1996

Macomb Community College

Ted Parnell Ted Parnell Plymouth, Michigan Details
Ted Parnell's Percepta ~ Creating customer loyalty for 15 years! Experience April 2012 - Present
Job Manager North American Operations at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta ~ Creating customer loyalty for 15 years!   April 2012 - Present
Tech Team Global  May 2006 - October 2011

Skills
Outsourcing, Call Center, Vendor Management, Sla, IT Service Management, Service Delivery, ITIL, BPO, Managed Services, Account Management, Workforce Management, IT Outsourcing, SaaS, Business Process..., Team Leadership, Process Improvement, Change Management, Service Desk, Incident Management, Program Management, CRM, Operations Management, IT Management, Disaster Recovery, IT Strategy, Team Management, Customer Satisfaction, Telecommunications, Business Analysis, Six Sigma, Management, PMO, Call Centers, Project Planning, Training, Service Management, Technical Support, Enterprise Software, Business Process, IT Operations, Business Planning, Global Management, SLA

Education
University of Phoenix
Business Administration and Management, General

marissa parnell

Toni Mendez Toni Mendez Melbourne, Florida Details
Toni Mendez's Percepta ~ Creating customer loyalty for 15 years! Experience February 2005 - September 2014
Job Workforce Scheduling Analyst at eBay Enterprise
Industry Internet
Experience
eBay Enterprise  October 2014 - Present
Percepta ~ Creating customer loyalty for 15 years!   February 2005 - September 2014

Education
University of Central Florida
Bachelor’s Degree, Technical Education & Industry Training

Eastern Florida State College
Associate’s Degree, General Studies