Percepta ~ Creating customer loyalty for 15 years!
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Percepta ~ Creating customer loyalty for 15 years! Employees
Percepta ~ Creating customer loyalty for 15 years! September 2014 - Present
Washington Ford May 2011 - July 2014
Percepta, Inc April 2006 - May 2011
Target September 2005 - March 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Computer Proficiency, Computer Graphics, Telecommunications, Data Entry, UCS, Reynolds and Reynolds, Data Analysis, Customer Escalation..., Escalation Resolution, Telephone Skills, Active Listening, Documentation
Education
American InterContinental University 2002 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
Percepta ~ Creating customer loyalty for 15 years! February 2015 - Present
Percepta February 2013 - February 2015
Percepta August 2011 - February 2013
AT&T March 2009 - August 2011
Skills
Troubleshooting, Testing, Technical Support, Data Entry, Customer Service, Analysis, Invoicing, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Customer Retention, Business Analysis, Software Documentation, Team Leadership
Education
Michigan State University 2002 — 2008
Bachelor of Arts, Communicative Sciences and Disorders
Percepta May 2015 - Present
Percepta ~ Creating customer loyalty for 15 years! October 2014 - May 2015
Percepta February 2011 - October 2014
Percepta November 2006 - February 2011
Skills
Call Centers, Contact Centers, Customer Experience, Customer Satisfaction, Process Improvement, Customer Service, Microsoft Office, Six Sigma, Data Analysis, Reporting & Analysis, Team Leadership, Business Process..., Team Building, Training, Coaching, Operations Management
Education
University of Central Florida 2014 — 2016
BSBA, Accounting and Finance
Brevard Community College 2006 — 2010
Associate in Arts
Gift of Life Michigan April 2006 - Present
Percepta ~ Creating customer loyalty for 15 years! 2003 - 2006
Eisenhower Center 1997 - 2003
Skills
Healthcare, Hospitals, Clinical Research, BLS, Critical Care, ACLS, Healthcare Management, Public Speaking, Public Health, Nonprofits, Inpatient, Community Outreach, Microsoft Office, PowerPoint, Customer Service, Fundraising, Mental Health, Transplant
Education
Schoolcraft College 2015 — 2017
Percepta August 2013 - Present
Percepta ~ Creating customer loyalty for 15 years! November 2010 - August 2013
R.L. Polk & Co. January 2008 - November 2010
R.L. Polk & Co. September 2005 - January 2008
The Harvard Drug Group November 2004 - September 2005
Minacs USA August 2001 - November 2004
The Home Depot Special Order Center January 2000 - August 2001
The Home Depot Special Order Center November 1997 - January 2000
The Home Depot Special Order Center November 1989 - November 1997
Skills
Program Management, Leadership, Operations Management, Customer Service, Quality Control, Call Centers, Staff Management, SDLC, Account Management, Management, CRM, Training, Call Center, Human Resources, Quality Assurance, Sales Operations, Forecasting, Business Process..., Income Statement, Business Intelligence, Recruiting, Strategic Planning, Analysis, Software Documentation, Business Analysis, Continuous Improvement
Education
Madonna University 1985 — 1988
Michigan State University 1983 — 1985
Percepta ~ Creating customer loyalty for 15 years! May 2015 - Present
The UPS Store October 2014 - April 2015
Global Marketing Research Services, Inc. May 2014 - October 2014
The UPS Store at Hilton Orlando February 2012 - March 2014
Hilton Orlando June 2013 - December 2013
Skills
Microsoft Office, Customer Service, Cash Handling Experience, Notary Public, OnQ, POS, Concierge Services, Training, Team Leadership, Sales, Events Coordination, Packaging, Packaging Artwork, Shipping, UPS Shipping, Business Cards, Laminating, Digital Printing, Color Printing, Data Collection, Guest Recovery, Entertainment, Strategic Planning, Marketing, Promotions, Electronics Packaging, Retail Packaging, International Shipping, Material Handling, Customs Regulations, Customs Valuation, Development Of..., Bind, Wide Format Printing, Outbound Marketing, Retail Sales, Community Outreach, Social Media Outreach, Networking, Financial Accounting, Time Management, Management, Event Management
Education
University of Central Florida 2010 — 2014
Bachelor of Science (B.S.), Hospitality Management
Valencia College 2007 — 2009
Associate of Arts (A.A.), General Studies
Percepta ~ Creating customer loyalty for 15 years! August 2015 - Present
Percepta ~ Creating customer loyalty for 15 years! May 2014 - July 2015
eviCore April 2012 - May 2014
Percepta February 2011 - February 2012
PepsiCo - Frito Lay June 2006 - January 2011
Time Warner Cable July 2004 - September 2005
AT&T June 2003 - July 2004
Lexmark International, Inc. January 2001 - June 2003
Winn-Dixie December 1992 - December 2000
Skills
Microsoft Excel, Data Analysis, Business Analysis, Microsoft CRM, MS Excel Pivot Tables, Troubleshooting, Networking, Call Centers, Technical Support, Management, Telecommunications, Microsoft Office, Computer Hardware, Databases, Windows, Customer Service, Time Management, Servers, Operating Systems, Network Administration, Sales, Computer Proficiency, Access, Computer Repair, Problem Solving, Process Improvement, Team Building, Training
Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business and Retail Management, 3.54
Florida Technical College 2001 — 2003
Associate of Science (A.S.), Computer Science, 3.51
Florida Technical College 2001 — 2001
College Diploma, Network and System Administration/Administrator, 3.68
Jones International University 2005 — 2005
Certificate Understanding Broadband Technology, Voice and Data Networks, 3.8
Eastern Florida State College
Percepta ~ Creating customer loyalty for 15 years! August 2015 - Present
Sprouts Farmers Market May 2015 - July 2015
Walgreens November 2014 - January 2015
University of Pretoria March 2014 - October 2014
Centre for Human Rights February 2012 - October 2012
Skills
Legal Research, Microsoft Office, Public Speaking, Research, Legal Writing, Legal Advice, Legal Assistance, Editing, Critical Thinking, Higher Education, International Law, Criminal Law, Document Drafting, Microsoft Excel, Microsoft Word, Social Networking, International Human..., Constitutional Law, Employment Law, Human Rights
Education
University of Pretoria/Universiteit van Pretoria 2009 — 2013
Master of Laws (LLM), Public Law (Research), 67
University of Pretoria/Universiteit van Pretoria 2005 — 2011
Bachelor of Laws (LLB), General Law
Percepta ~ Creating customer loyalty for 15 years! June 2014 - Present
Telecommunications Service Center January 2010 - January 2013
Holiday Inn Cocoa Beach Oceanfront Resort October 2002 - February 2008
Skills
Customer Service, Customer Experience, Microsoft Excel, Call Center, Call Centers, Microsoft Word, Customer Retention, Call Center Development, Customer Satisfaction, Team Building, Telemarketing, Account Management, Direct Sales, Process Improvement, Employee Relations, Troubleshooting, Sales Process, Cold Calling, Sales Operations, Training, Leadership, Management
Education
Brevard Community College 1999 — 2003
Legal Assistant/Paralegal
Percepta ~ Creating customer loyalty for 15 years! ToastmasterToastmasters InternationalNovember 2011 - Present
Percepta April 2009 - Present
Percepta April 2009 - Present
Compuware April 1996 - April 2009
Compuware March 2000 - April 2000
Skills
Business Analysis, Web Development, Computer Maintenance, Home Networking, ASP, VBScript, SQL Server, JavaScript, AJAX, HTML + CSS, LAN/WAN, Computer Setup, Windows support, Wireless Security, Website Development, SQL, Visual Basic, HTML, CSS, MS Office Suite, ASP.NET, IIS, Windows, Databases, Front-end Development, Microsoft SQL Server, Technical Support, Access, Windows XP, LAN-WAN, Microsoft Office, Software Installation
Education
Henry Ford Community College
Assoc, Computer Information Systems
Percepta ~ Creating customer loyalty for 15 years! May 2015 - Present
Percepta Melbourne June 2014 - Present
Vitel Mobile Inc January 2014 - June 2014
Secrets de Femme March 2013 - September 2013
Havana Club International S.A. December 2008 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Budgets, Administrative..., Event Planning, Social Media, Event Management, Marketing, Sales
Education
Nicole Breton 2012 — 2013
Dental Secretary Course, Dental Secretary
University of Havana 2002 — 2008
Bachelors of Sciences, German Language and Literature
Percepta ~ Creating customer loyalty for 15 years! February 2015 - Present
Dreamers Corp February 2014 - Present
Advance America May 2014 - February 2015
Larry's Landscaping May 2012 - August 2012
MWR June 2008 - August 2008
Skills
Computer Science, Computer Repair, Computer Hardware, Computer Maintenance, Android, People Skills, Windows Vista, PowerPoint, Computers, iPhone, iPod, iPod Touch, Communication, People Development, Inspiring People, Exceptional People..., Hardware, Landscaping, New Business Development, Marketing for Small..., Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, Customer Service, Leadership, Teamwork, Time Management, Team Leadership, Research, Team Building, Training, Social Media, Photoshop, Social Networking, Strategic Planning, Sales, Social Media Marketing, Java, Project Planning, Windows, Marketing, Budgets
Education
Florida Institute of Technology 2014 — 2017
Bachelor's Degree, Accounting and Business/Management
Naples American High School 2008 — 2011
Nile C Kinnick High School 2007 — 2008
H
Percepta ~ Creating customer loyalty for 15 years! November 2014 - Present
BLG Consulting LLC September 2011 - Present
Dealer Tire December 2012 - October 2014
Ashland March 2008 - August 2012
Ford Motor Company January 2001 - March 2007
Skills
Business Analysis, Business Strategy, New Business Development, Business Process..., Business Intelligence, Automotive, Forecasting, Management, Team Building, Strategic Planning, Leadership, Key Account Management, Sales Management, Program Management, Negotiation, B2B, Six Sigma, Customer Retention, Sales Process, Manufacturing, Sales Operations, Continuous Improvement, Customer Satisfaction, Marketing, Account Management, Process Improvement, Strategy, Operations Management, Automobile, Product Development, Cross-functional Team..., Business Planning, Inventory Management, Vehicles, Logistics, Sales, Training, Profit, Pricing, Fleet Management, Automotive Aftermarket, Competitive Analysis, P&L Management, Purchasing, Human Resources, Contract Negotiation, Budgets
Education
Temple University - Fox School of Business and Management
MBA, International Business/Risk Management, 3.79
Temple University - Fox School of Business and Management
MBA, Risk Management International Business
Percepta ~ Creating customer loyalty for 15 years! June 2015 - Present
JPMorgan Chase April 2009 - February 2013
MetLife October 2005 - July 2007
Education
State University of New York College at Plattsburgh 1998 — 2001
Bachelor's Degree, Communication and Media Studies
Christopher Newport University 1997 — 1998
Transferred, Communication and Media Studies
Norwood Norfolk High School 1992 — 1997
High School, Business/Office Automation/Technology/Data Entry
Percepta ~ Creating customer loyalty for 15 years! April 2015 - Present
Skills
Training, Customer Service, Leadership, Coaching, Employee Training, Facilitation, Troubleshooting, Supervisory Skills, Sales, Call Centers, Peer Mentoring, Telecommunications, Management, Development Of Employees, Facilitators, VoIP, Customer Escalation..., Human Resources, Conflict Resolution, Interviews, Customer Satisfaction, Team Building, Team Leadership, Customer Retention, Time Management, Training & Development, New Hire Orientations, Career Development, Onboarding, Employee Relations, Hiring, Process Improvement, Resume Writing, Organizational..., Customer Experience, Performance Management, Mentoring, Microsoft Office, Leadership Development, Sales Operations, Wireless, Networking, Telephony, Direct Sales, Recruiting, Broadband, CRM, Sales Process, Employee Engagement, Account Management
Education
Baker College of Allen Park 2006 — 2015
Bachelor's degree, Human Resources Management/Personnel Administration, General
Trenton High School 1999 — 2003
Health First January 2010 - Present
Percepta ~ Creating customer loyalty for 15 years! October 2007 - January 2010
Brevard Community College May 2006 - September 2007
Skills
Training, Customer Service, Project Management, Public Speaking, Research, PowerPoint, Microsoft Excel, Leadership, Strategic Planning, Lean Six Sigma, Instructional Design, Instructional Technology, Management, Quality Assurance, Facilitation, Fundraising, Sales, E-Learning, Learning Management..., Organizational..., Management Consulting, Lean Thinking, Lean Management
Education
University of Georgia - College of Education 2015 — 2017
Graduate Certificate, Educational/Instructional Technology
Baker College Center for Graduate Studies 2005 — 2006
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
Warner University 2002 — 2004
Bachelor’s Degree, Non-Profit/Public/Organizational Management
Percepta ~ Creating customer loyalty for 15 years! June 2015 - Present
Kelly Ford September 2013 - June 2015
Ace Wrecker November 2012 - May 2013
Kisselback Ford February 2012 - November 2012
Nash Chevrolet February 2011 - February 2012
Hendrick Automotive Group June 2010 - January 2011
Rite Aid March 2008 - January 2011
Gwinnett Braves 2011 - 2011
Nike March 2008 - July 2009
Charles Rutenberg Realty Inc. February 2006 - December 2008
Skills
Real Estate License, Beauty Industry,..., Stage Management,..., Camera Operating, Escrow, Accounts Receivable, Administrative..., Small Business, Musical Theatre, Music Production, Management, Customer Service, Sales, Selling, Time Management, Customer Satisfaction, Advertising, Team Building, Automotive, New Business Development, Account Management, Marketing, Vehicles, Customer Retention, Marketing Strategy
Education
Florida Atlantic University 1973 — 1975
Bachelor of Arts (B.A.), Education, 3.0
Art Institute of Atlanta 1991 — 1992
Associate of Arts (AA), Music/Video Business, 3.97 Honors
Seacrest High School 1968 — 1970
Graduate
Astadia January 2013 - Present
Percepta 2010 - 2011
Percepta ~ Creating customer loyalty for 15 years! 2006 - 2009
Percepta ~ Creating customer loyalty for 15 years! 2005 - 2006
Percepta ~ Creating customer loyalty for 15 years! 2003 - 2005
Skills
Customer Service, Training, Team Building, Coaching, Customer Satisfaction, Team Leadership, Process Improvement, Outlook, Operations Management, Change Management, Microsoft Excel, Microsoft Word, PowerPoint
Education
Kaplan University 2009 — 2011
Bachelor's degree, Criminal Justice and Corrections, 3.0
Percepta ~ Creating customer loyalty for 15 years! March 2015 - Present
Camber Corporation January 2013 - March 2015
ASRC Aerospace January 2009 - July 2010
Liberty Aerospace, Inc. May 2006 - December 2008
Skills
Aerospace, Customer Service, Aviation, DoD, Electrical Engineering, Electricians, Engineering, Leadership, Microsoft Excel, Program Management, Proposal Writing, Security Clearance, Software Documentation, Systems Engineering, Team Building, Technical Writing
Education
University of Central Florida 2013 — 2015
Career and Technical M.A., Education
University of Central Florida 2012 — 2013
Technical Education and Industry Training B.S., Education
Percepta ~ Creating customer loyalty for 15 years! April 2015 - Present
Brevard Health Alliance, Inc. March 2012 - January 2015
Children's Home Society March 2010 - December 2011
Internal Medicine Associates June 2002 - January 2010
United States Air Force May 1987 - November 1996
Skills
Customer Service, Healthcare, Pediatrics, Case Management, Social Services, Child Welfare, Community Outreach, Microsoft Office, Air Force, Inventory Management, Military Aviation, Supply Chain, Healthcare Management
Education
Keiser University
Kaplan University 2011 — 2013
Human Services, Child and Family Welfare
Florida Metropolitan University 1998 — 2000
Associates of Science, Medical Assisting
Percepta ~ Creating customer loyalty for 15 years! 2015 - Present
Elite Management & Consulting 2013 - 2015
DirectBuy 1996 - 2015
Skills
Sales, Coaching, Team Building, Training, Lead Generation, Recruiting, Team Leadership, Call Center Development, Management, Marketing, Leadership, Sales Management, Leadership Development, Account Management, Employee Training, Customer Service, Strategy, Teamwork, Retail, Strategic Planning, Organizational..., Human Resources, Customer Satisfaction, Sales Process, Performance Management, Change Management, Public Speaking, Time Management, CRM, Direct Sales, Marketing Strategy, Employee Relations, Interviews, Social Networking, New Business Development, Budgets, Sales Operations, PowerPoint, Cold Calling, Negotiation, Operations Management
Education
Webster University 2013 — 2015
Master’s Degree, Human Resources Management and Services
Southeastern University Lakeland, Fla 1993 — 1995
Bachelor of Arts (BA), Education; Psychology
Evangel University 1991 — 1993
Communications; Psychology
Lakeside Ashtabula 1990 — 1991
Christian Life Academy 1985 — 1990
American International School, France 1982 — 1984
Percepta August 2011 - Present
Percepta ~ Creating customer loyalty for 15 years! August 2011 - Present
JPMorgan Chase August 2004 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Strategic Planning, Customer Satisfaction, Process Improvement, Leadership, Team Leadership, Marketing, Call Centers, Account Management, Project Management, Sales, Management, Team Building
Education
The University of Akron 1997 — 1999
Associate's degree, International Business
Percepta ~ Creating customer loyalty for 15 years! April 2007 - June 2012
Twin Towers Place January 2006 - January 2007
American Cancer Society January 2000 - January 2006
Skills
Management, Microsoft Excel, Microsoft Office, Microsoft Word, Research, Customer Service, Leadership, Outlook, PowerPoint, Public Speaking, Training, English, Healthcare, Windows, Strategic Planning, Process Improvement, Team Building, Photoshop, Teaching, Time Management, Nonprofits, Team Leadership, Teamwork, Budgets, Event Planning, Community Outreach, Data Entry, Data Analysis, CPR Certified, Marketing, Social Media, Fundraising, Leadership Development, Editing, Public Relations, Program Management, Event Management, Analysis, Social Networking, Sales, Coaching, Business Analysis, Business Process..., HTML, Operations Management
Education
Wayne County Community College District 2014 — 2015
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Oakland Community College 2012 — 2014
Working on Registered Nursing, Medicine
Lawrence Technological University 1996 — 1996
N/a, Computer Engineering
Wayne County Community College District
Working on Registered Nursing or Physician Assistant, Medicine
Percepta ~ Creating customer loyalty for 15 years! February 2015 - Present
Melbourne Auto Advantage July 2012 - February 2015
Lee's Wrecker Service July 2006 - October 2012
Solomon & Solomon, PC January 2006 - June 2006
Langan Chrysler Jeep September 2003 - January 2006
Skills
Customer Service, Inventory Management, Payroll, Process Scheduler, Accounts Payable, Office Management, Microsoft Excel, Accounts Receivable, QuickBooks, Purchasing, Microsoft Office, Shipping, Accounting, Outlook, Spreadsheets, Administrative..., Invoicing, Data Entry, Access, Telephone Skills, Bookkeeping, Supervisory Skills, Office Administration, Expenses, Fax, Administration, Time Management, Customer Satisfaction, Software Documentation, Confidentiality, Hiring, Filing, Management, Microsoft Word, Team Building, Training, Strategic Planning, Leadership, Public Speaking
Education
Anthem College-Phoenix 2012 — 2013
Associate of Science (AS), Business Administration and Management, General
Schnectady Community College 1983 — 1984
Accounting
Percepta ~ Creating customer loyalty for 15 years! November 2013 - Present
Gap Inc./Old Navy September 2011 - November 2013
Target February 2000 - January 2011
JCPenney January 1999 - February 1999
Skills
Employee Relations, Staff Retention, Hiring Personnel, Store Management, Coaching Staff, Human Resources, Succession Planning, Customer Service, Sales, Customer Satisfaction, Marketing, Merchandising, Team Building, Recruiting, Loss Prevention, Hiring, Retail Sales, Marketing Strategy, Purchasing, Negotiation, Employee Training, Driving Results, Inventory Management, Coaching, Sales Management, Logistics, Microsoft Excel, Microsoft Office, PowerPoint, Operations Management, Retail, Corrective Actions, Mentoring, Leadership, Training
Education
University of Florida
Bachelor of Science (B.S.), Business Administration, Marketing
Percepta ~ Creating customer loyalty for 15 years! March 2015 - Present
ENVY Organics, LLC January 2013 - February 2015
DRS Tactical Systems February 2008 - August 2012
Legacy for Life 2001 - 2008
Skills
Process Improvement, Cross-functional Team..., Six Sigma, Customer Satisfaction, Customer Retention, Team Leadership, Lead Generation, Call Center Development, Call Center Start Up, Training Delivery, Call Center, Strategic Planning, Call Centers, Program Management, Leadership, Change Management, Management, Training, Access, Troubleshooting, Customer Service, Government, Security, Software Documentation, Lean Manufacturing, Call Center..., Quality Assurance, Sales, Analysis, Visio, Performance Management, CRM, Project Planning, Integration
Education
Barry University 2010 — 2013
Bachelor of Science (BS), Administration, 3.98
Percepta June 2001 - Present
Percepta ~ Creating customer loyalty for 15 years! June 2001 - Present
Detroit Bulldog Rescue January 2001 - Present
VanLoozen Communications March 1998 - June 2001
Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Customer Experience, Performance Management, Outlook, Employee Relations, Operations Management, Visio, Workforce Management, Change Management, Microsoft Excel, Microsoft Office, Employee Engagement, PowerPoint, Customer Retention, Vendor Management, CRM, BPO, Recruiting, Management, Call Centers
Education
Macomb Community College 1991 — 1996
Macomb Community College
Percepta ~ Creating customer loyalty for 15 years! April 2012 - Present
Tech Team Global May 2006 - October 2011
Skills
Outsourcing, Call Center, Vendor Management, Sla, IT Service Management, Service Delivery, ITIL, BPO, Managed Services, Account Management, Workforce Management, IT Outsourcing, SaaS, Business Process..., Team Leadership, Process Improvement, Change Management, Service Desk, Incident Management, Program Management, CRM, Operations Management, IT Management, Disaster Recovery, IT Strategy, Team Management, Customer Satisfaction, Telecommunications, Business Analysis, Six Sigma, Management, PMO, Call Centers, Project Planning, Training, Service Management, Technical Support, Enterprise Software, Business Process, IT Operations, Business Planning, Global Management, SLA
Education
University of Phoenix
Business Administration and Management, General
marissa parnell
eBay Enterprise October 2014 - Present
Percepta ~ Creating customer loyalty for 15 years! February 2005 - September 2014
Education
University of Central Florida
Bachelor’s Degree, Technical Education & Industry Training
Eastern Florida State College
Associate’s Degree, General Studies