Percepta Company
Industry: Company
DescriptionHeadquarters: Dearborn, MI Founded: 2000 Parent organization: TTEC Subsidiaries: Percepta UK ltd,
Percepta List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Percepta. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Percepta Employees
Employee
Years
Job
Industry
Mia Brodhead Mia Brodhead's Percepta Experience April 2015 - Present
Job Business Development Specialist
Industry Automotive
Experience
Percepta April 2015 - Present
Percepta February 2014 - April 2015
Percepta February 2013 - February 2014
Amy B. Jackson, P.A. May 2011 - October 2012
Skills
Inside Sales, Business Development..., Territory Management, Public Speaking, Relationship Building, Legal Writing, Legal Assistance, Legal Research, Research, Editing, Document Drafting, Proofreading, Westlaw, Estate Planning, Office Management, Civil Litigation, Public Relations, Social Media
Education
University of Central Florida 2008 — 2011
Bachelor of Arts; Bachelor of Arts, Economics
University of Central Florida 2008 — 2011
Bachelor of Arts, Legal Studies
Brevard Community College 2006 — 2008
Associate of Arts, General
Percepta April 2015 - Present
Percepta February 2014 - April 2015
Percepta February 2013 - February 2014
Amy B. Jackson, P.A. May 2011 - October 2012
Skills
Inside Sales, Business Development..., Territory Management, Public Speaking, Relationship Building, Legal Writing, Legal Assistance, Legal Research, Research, Editing, Document Drafting, Proofreading, Westlaw, Estate Planning, Office Management, Civil Litigation, Public Relations, Social Media
Education
University of Central Florida 2008 — 2011
Bachelor of Arts; Bachelor of Arts, Economics
University of Central Florida 2008 — 2011
Bachelor of Arts, Legal Studies
Brevard Community College 2006 — 2008
Associate of Arts, General
Gabrielle Ruffin Gabrielle Ruffin's Percepta Experience December 2012 - Present
Job Broadcast Professional and Actress with a Background in Marketing
Industry Broadcast Media
Experience
Percepta December 2012 - Present
Department of Veterans Affairs June 2011 - August 2011
CSU Human Resources Office May 2010 - August 2010
Skills
Public Speaking, Microsoft Office, Leadership, Event Planning, Social Media, Microsoft Word, Social Networking, PowerPoint, Research, Microsoft Excel, Fundraising, Customer Service, Public Relations, Marketing, Team Building, Leadership Development
Education
Specs Howard School of Media Arts 2014 — 2014
Broadcast Media Arts Diploma, Broadcast Media Arts
Central State University 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Percepta December 2012 - Present
Department of Veterans Affairs June 2011 - August 2011
CSU Human Resources Office May 2010 - August 2010
Skills
Public Speaking, Microsoft Office, Leadership, Event Planning, Social Media, Microsoft Word, Social Networking, PowerPoint, Research, Microsoft Excel, Fundraising, Customer Service, Public Relations, Marketing, Team Building, Leadership Development
Education
Specs Howard School of Media Arts 2014 — 2014
Broadcast Media Arts Diploma, Broadcast Media Arts
Central State University 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Sherry OSteen Sherry OSteen's Percepta Experience February 2003 - July 2010
Job
Industry
Experience
Premier Designs September 2014 - Present
Astadia June 2010 - August 2014
Percepta February 2003 - July 2010
Ameritech June 1997 - November 2002
Education
Davenport University
Business Administration and Management, General
Schoolcraft College
Premier Designs September 2014 - Present
Astadia June 2010 - August 2014
Percepta February 2003 - July 2010
Ameritech June 1997 - November 2002
Education
Davenport University
Business Administration and Management, General
Schoolcraft College
Alex Byrd Alex Byrd's Percepta Experience April 2014 - May 2014
Job Graduate Admissions Counselor at Florida Institute of Technology
Industry Defense & Space
Experience
Florida Institute of Technology January 2015 - Present
Revolution Technologies June 2014 - January 2015
Percepta April 2014 - May 2014
Greater Allen Chapel AME Church 2007 - 2014
Harris Corporation October 2006 - December 2012
Computer Sciences Raytheon June 2006 - August 2006
Skills
Communication, Public Speaking, Motivational Speaking, Writing, Motivated self-starter, Team Management, Mathematics, Reading, Music, Critical Thinking, Presenter, Written & Oral..., Mentoring, Timely Decision Making, Decisiveness, Interpersonal..., Interpersonal Leadership, Interpersonal Skill, Ethics, Christian Counseling, Secure Communications, Interpersonal..., Leadership
Education
University of Central Florida 2009 — 2013
Bachelor of Science (BS), Interpersonal Organizational Communication
Brevard Community College 2007 — 2009
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Palm Bay High School
Palm Bay High School
Palm Bay High School
Florida Institute of Technology January 2015 - Present
Revolution Technologies June 2014 - January 2015
Percepta April 2014 - May 2014
Greater Allen Chapel AME Church 2007 - 2014
Harris Corporation October 2006 - December 2012
Computer Sciences Raytheon June 2006 - August 2006
Skills
Communication, Public Speaking, Motivational Speaking, Writing, Motivated self-starter, Team Management, Mathematics, Reading, Music, Critical Thinking, Presenter, Written & Oral..., Mentoring, Timely Decision Making, Decisiveness, Interpersonal..., Interpersonal Leadership, Interpersonal Skill, Ethics, Christian Counseling, Secure Communications, Interpersonal..., Leadership
Education
University of Central Florida 2009 — 2013
Bachelor of Science (BS), Interpersonal Organizational Communication
Brevard Community College 2007 — 2009
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Palm Bay High School
Palm Bay High School
Palm Bay High School
Darnell Shepherd Darnell Shepherd's Percepta Experience April 2012 - August 2012
Job Hair Sculptor & Colorist / Owner at Indian River Hair LLC
Industry E-Learning
Experience
Indian River Hair LLC December 2012 - Present
Percepta April 2012 - August 2012
Capella University July 2010 - December 2011
Arbor Education and Training August 2004 - September 2011
Brevard County Schools August 2002 - August 2004
das Design Service May 1997 - August 2002
Skills
Instructional Design, Instructional Technology, E-learning, Technical Writing, Adult Education, Curriculum Design, Graphic Design, Educational Technology, Adobe Creative Suite, Adobe Audition, Adobe Captivate, Microsoft Office, Multimedia, Collaborative Problem..., Research, Coaching, Public Speaking, Editing, Writing, Classroom Instruction, Creative Writing, Captivate, E-Learning, Classroom, Training, Curriculum Development, Program Management, Teaching, Career Counseling, Resume Writing, ADDIE, Workshop Facilitation, Organizational..., Leadership Development
Education
Capella University 2010 — 2011
Masters, Instructional Design for Online Learning
University of Central Florida 1999 — 2001
BA, Graphic Design
Indian River Hair LLC December 2012 - Present
Percepta April 2012 - August 2012
Capella University July 2010 - December 2011
Arbor Education and Training August 2004 - September 2011
Brevard County Schools August 2002 - August 2004
das Design Service May 1997 - August 2002
Skills
Instructional Design, Instructional Technology, E-learning, Technical Writing, Adult Education, Curriculum Design, Graphic Design, Educational Technology, Adobe Creative Suite, Adobe Audition, Adobe Captivate, Microsoft Office, Multimedia, Collaborative Problem..., Research, Coaching, Public Speaking, Editing, Writing, Classroom Instruction, Creative Writing, Captivate, E-Learning, Classroom, Training, Curriculum Development, Program Management, Teaching, Career Counseling, Resume Writing, ADDIE, Workshop Facilitation, Organizational..., Leadership Development
Education
Capella University 2010 — 2011
Masters, Instructional Design for Online Learning
University of Central Florida 1999 — 2001
BA, Graphic Design
John Saxon John Saxon's Percepta Experience April 2007 - July 2014
Job FCRS
Industry Automotive
Experience
Ford Motor Company July 2014 - Present
Percepta April 2007 - July 2014
United Service Source, Inc October 2006 - March 2007
BISYS April 2005 - October 2006
Tires Plus Total Car Care October 2001 - September 2004
Skills
Automotive, Tires, profit, Customer Retention, Sales&Marketing, auto parts, Customer Satisfaction, Dealers, Warranty, Sales, Process Improvement, Inventory Management, Profit, Retail, Vehicles, Automobile, Continuous Improvement, Marketing, Business Planning, Business Development, Program Management, Analysis, Parts, Pricing, Sales Management, Auto Parts, Automotive Aftermarket, Operations Management, Sales Process, Sales Operations, Forecasting, Dealer Management, Team Building, B2B, Customer Experience, Account Management, Call Centers, Cross-functional Team..., CRM, Cold Calling, Team Leadership, Training, New Business Development, Purchasing, Leadership, Six Sigma, Employee Training, Customer Service, Negotiation, Management
Education
University of Central Florida 2004 — 2006
BSBA, Business Management and Administration
Eastern Florida State College
Associate of Science (A.S.), MIS
Ford Motor Company July 2014 - Present
Percepta April 2007 - July 2014
United Service Source, Inc October 2006 - March 2007
BISYS April 2005 - October 2006
Tires Plus Total Car Care October 2001 - September 2004
Skills
Automotive, Tires, profit, Customer Retention, Sales&Marketing, auto parts, Customer Satisfaction, Dealers, Warranty, Sales, Process Improvement, Inventory Management, Profit, Retail, Vehicles, Automobile, Continuous Improvement, Marketing, Business Planning, Business Development, Program Management, Analysis, Parts, Pricing, Sales Management, Auto Parts, Automotive Aftermarket, Operations Management, Sales Process, Sales Operations, Forecasting, Dealer Management, Team Building, B2B, Customer Experience, Account Management, Call Centers, Cross-functional Team..., CRM, Cold Calling, Team Leadership, Training, New Business Development, Purchasing, Leadership, Six Sigma, Employee Training, Customer Service, Negotiation, Management
Education
University of Central Florida 2004 — 2006
BSBA, Business Management and Administration
Eastern Florida State College
Associate of Science (A.S.), MIS
Mariam Lee Mariam Lee's Percepta Experience July 2011 - January 2013
Job IT Technical Support Specialist
Industry Nonprofit Organization Management
Experience
Riverside Technical Services, Inc. February 2014 - Present
Percepta July 2011 - January 2013
Percepta September 2009 - July 2011
Labor Finders December 2007 - January 2009
Able Body Labor April 2006 - November 2007
Skills
Social Media, OSHA Certified, Quality Assurance, Technical Support, Human Resources, Office Administration, Social Media Marketing, Social Networking, Business Analysis, Help Desk Support, Customer Support, Call Centers, Troubleshooting, Training, Process Improvement, Management, Testing, CRM, Microsoft Office
Education
Keiser College 2004 — 2004
Computer networking and security management, Computer Programmer and Security Management
High Institute for Specialized Computer Science 1999 — 2002
Bachelor's Degree, Computer Science and Technology
Riverside Technical Services, Inc. February 2014 - Present
Percepta July 2011 - January 2013
Percepta September 2009 - July 2011
Labor Finders December 2007 - January 2009
Able Body Labor April 2006 - November 2007
Skills
Social Media, OSHA Certified, Quality Assurance, Technical Support, Human Resources, Office Administration, Social Media Marketing, Social Networking, Business Analysis, Help Desk Support, Customer Support, Call Centers, Troubleshooting, Training, Process Improvement, Management, Testing, CRM, Microsoft Office
Education
Keiser College 2004 — 2004
Computer networking and security management, Computer Programmer and Security Management
High Institute for Specialized Computer Science 1999 — 2002
Bachelor's Degree, Computer Science and Technology
Eric Lippitt Eric Lippitt's Percepta Experience September 2010 - February 2012
Job Sr Telephony Engineer at MB Financial Bank
Industry Information Technology and Services
Experience
MB Financial Bank Mortgage formerly Cole Taylor Mortgage March 2015 - Present
MB Financial Bank Mortgage formerly Cole Taylor Mortgage December 2014 - March 2015
SunTel Services January 2013 - November 2014
Secure-24 March 2012 - January 2013
Percepta September 2010 - February 2012
EDS October 2008 - October 2008
Globalquest Staffing Solutions September 2007 - October 2008
Algonquin Studios June 2007 - September 2007
Skills
Cisco Technologies, Routers, Troubleshooting, Switches, DHCP, VPN, Data Center, Network Administration, DNS, Networking, Firewalls, Cisco IOS, Routing, Cisco, EIGRP, Security, CCNA, OSPF, VoIP, Avaya IP Telephony, Cisco IP Telephony...
Education
Ferris State University 2004 — 2007
B.S., Computer Networks and Systems
MB Financial Bank Mortgage formerly Cole Taylor Mortgage March 2015 - Present
MB Financial Bank Mortgage formerly Cole Taylor Mortgage December 2014 - March 2015
SunTel Services January 2013 - November 2014
Secure-24 March 2012 - January 2013
Percepta September 2010 - February 2012
EDS October 2008 - October 2008
Globalquest Staffing Solutions September 2007 - October 2008
Algonquin Studios June 2007 - September 2007
Skills
Cisco Technologies, Routers, Troubleshooting, Switches, DHCP, VPN, Data Center, Network Administration, DNS, Networking, Firewalls, Cisco IOS, Routing, Cisco, EIGRP, Security, CCNA, OSPF, VoIP, Avaya IP Telephony, Cisco IP Telephony...
Education
Ferris State University 2004 — 2007
B.S., Computer Networks and Systems
Jennifer Polk Jennifer Polk's Percepta Experience May 2015 - Present
Job Business Planning Analyst at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta May 2015 - Present
Percepta ~ Creating customer loyalty for 15 years! October 2014 - May 2015
Percepta February 2011 - October 2014
Percepta November 2006 - February 2011
Skills
Call Centers, Contact Centers, Customer Experience, Customer Satisfaction, Process Improvement, Customer Service, Microsoft Office, Six Sigma, Data Analysis, Reporting & Analysis, Team Leadership, Business Process..., Team Building, Training, Coaching, Operations Management
Education
University of Central Florida 2014 — 2016
BSBA, Accounting and Finance
Brevard Community College 2006 — 2010
Associate in Arts
Percepta May 2015 - Present
Percepta ~ Creating customer loyalty for 15 years! October 2014 - May 2015
Percepta February 2011 - October 2014
Percepta November 2006 - February 2011
Skills
Call Centers, Contact Centers, Customer Experience, Customer Satisfaction, Process Improvement, Customer Service, Microsoft Office, Six Sigma, Data Analysis, Reporting & Analysis, Team Leadership, Business Process..., Team Building, Training, Coaching, Operations Management
Education
University of Central Florida 2014 — 2016
BSBA, Accounting and Finance
Brevard Community College 2006 — 2010
Associate in Arts
Kendall Aiello's Percepta Experience June 2007 - September 2008
Job Office Administration at Robert Half
Industry Executive Office
Experience
Robert Half December 2014 - March 2015
IRI, The CoSort Company September 2008 - September 2013
Percepta June 2007 - September 2008
GSI Commerce August 2006 - June 2007
Jewelry Gallery February 2004 - July 2006
Skills
Expense Reports, Databases, ACT!, Concur, NetSuite, Executive Support, GoToMeeting, Contact Management, Live Meeting, Business Intelligence, Goldmine, Groupwise, Project Management, Calendaring, Travel Arrangements, Salesforce.com..., CRM, Team Leadership, Training, Management, Microsoft Office, Human Resources, Enterprise Software, Recruiting, Customer Service, Customer Satisfaction, Leadership, Employee Training, Hiring, Sales
Education
Brevard Community College
Robert Half December 2014 - March 2015
IRI, The CoSort Company September 2008 - September 2013
Percepta June 2007 - September 2008
GSI Commerce August 2006 - June 2007
Jewelry Gallery February 2004 - July 2006
Skills
Expense Reports, Databases, ACT!, Concur, NetSuite, Executive Support, GoToMeeting, Contact Management, Live Meeting, Business Intelligence, Goldmine, Groupwise, Project Management, Calendaring, Travel Arrangements, Salesforce.com..., CRM, Team Leadership, Training, Management, Microsoft Office, Human Resources, Enterprise Software, Recruiting, Customer Service, Customer Satisfaction, Leadership, Employee Training, Hiring, Sales
Education
Brevard Community College
Patrice Slaughter's Percepta Experience July 2010 - Present
Job Training Specialist at Percepta
Industry Professional Training & Coaching
Experience
Percepta July 2010 - Present
The Cheesecake Factory May 2009 - July 2010
97.9 WRMF August 2006 - May 2009
Skills
Microsoft Office, Training, Coaching, Customer Service, Team Building, Team Leadership, Microsoft Excel, Leadership Development, PowerPoint, Call Centers, Customer Satisfaction, Process Improvement, Microsoft Word, Outlook, Public Speaking, Marketing, Event Planning, Account Management, Event Management, Time Management, Social Networking, Teamwork, Research, Social Media Marketing, Marketing Communications, Public Relations, Technical Writing, Change Management, Employee Relations, Human Resources, Instructional Design, Leadership, Organizational..., Performance Management, Social Media, Advertising, Marketing Strategy, Management, Operations Management, Online Advertising, Sales, Employee Training, Online Marketing, Project Management, Communication, Software Documentation, Sales Management, New Business Development, Digital Media, Program Management
Education
University of Central Florida 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Educational/Instructional Technology
Eastern Florida State College
Associate of Arts (A.A.)
Tallahassee Community College 1998 — 2004
President of Theater TCC, member of SGA, Speech and Debate champion
Connecticut School of Broadcasting and Communications
Percepta July 2010 - Present
The Cheesecake Factory May 2009 - July 2010
97.9 WRMF August 2006 - May 2009
Skills
Microsoft Office, Training, Coaching, Customer Service, Team Building, Team Leadership, Microsoft Excel, Leadership Development, PowerPoint, Call Centers, Customer Satisfaction, Process Improvement, Microsoft Word, Outlook, Public Speaking, Marketing, Event Planning, Account Management, Event Management, Time Management, Social Networking, Teamwork, Research, Social Media Marketing, Marketing Communications, Public Relations, Technical Writing, Change Management, Employee Relations, Human Resources, Instructional Design, Leadership, Organizational..., Performance Management, Social Media, Advertising, Marketing Strategy, Management, Operations Management, Online Advertising, Sales, Employee Training, Online Marketing, Project Management, Communication, Software Documentation, Sales Management, New Business Development, Digital Media, Program Management
Education
University of Central Florida 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Educational/Instructional Technology
Eastern Florida State College
Associate of Arts (A.A.)
Tallahassee Community College 1998 — 2004
President of Theater TCC, member of SGA, Speech and Debate champion
Connecticut School of Broadcasting and Communications
Emily Fredrickson Emily Fredrickson's Percepta Experience March 2015 - Present
Job Team Lead at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta March 2015 - Present
Percepta August 2012 - March 2015
eBay Enterprise May 2006 - August 2012
Skills
E-commerce, Customer Experience, Call Centers, SEO, CRM, BPO, Workforce Management, Customer Satisfaction, Management, Performance Management, Training, Customer Service, Leadership, Operations Management, Process Improvement, Vendor Management, Team Leadership
Education
Broward College
Percepta March 2015 - Present
Percepta August 2012 - March 2015
eBay Enterprise May 2006 - August 2012
Skills
E-commerce, Customer Experience, Call Centers, SEO, CRM, BPO, Workforce Management, Customer Satisfaction, Management, Performance Management, Training, Customer Service, Leadership, Operations Management, Process Improvement, Vendor Management, Team Leadership
Education
Broward College
Dean Vaillancourt Dean Vaillancourt's Percepta Experience May 2000 - November 2001
Job QA Specialist TeleServices ( Vendor Relations, Reporting Supervisor)
Industry Telecommunications
Experience
Reliance Home Comfort August 2007 - May 2010
TD Meloche Monnex May 2007 - August 2007
The Society Composers Authors and Music Publishers of Canada May 2005 - August 2006
The Society Composers Authors and Music Publishers of Canada May 2003 - May 2005
Percepta May 2000 - November 2001
BUSINESS DATA SERVICES LTD. June 1998 - May 2000
S P Data May 1993 - November 1997
Skills
Coaching, Problem Solving, Customer Service, Quality Assurance, Vendor Relations, Call Center, Process Improvement, Training, Sales, Operations Management, Customer Experience, Budgets, Vendor Management, Telecommunications, Call Centers, B2B, Leadership, Customer Retention, Outsourcing, Workforce Management, CRM, Employee Training, Troubleshooting, Performance Management, Time Management, Team Management, Sales Operations, Account Management, New Business Development, Direct Sales, Cross-functional Team..., Business Process..., Sales Process, Sales Management, Customer Satisfaction, Team Leadership, Management, Team Building, Strategic Planning, Change Management, Business Analysis
Education
Toronto School of Business 1991 — 1993
Business Administration Diploma
Seneca College of Applied Arts and Technology 1990 — 1991
Ontario Management Development Program
Humber College 1983 — 1985
Fitness Leadership
Sir Wilfrid Laurier Collegiate Institute 1975 — 1980
Ontario Secondary School Diploma
Reliance Home Comfort August 2007 - May 2010
TD Meloche Monnex May 2007 - August 2007
The Society Composers Authors and Music Publishers of Canada May 2005 - August 2006
The Society Composers Authors and Music Publishers of Canada May 2003 - May 2005
Percepta May 2000 - November 2001
BUSINESS DATA SERVICES LTD. June 1998 - May 2000
S P Data May 1993 - November 1997
Skills
Coaching, Problem Solving, Customer Service, Quality Assurance, Vendor Relations, Call Center, Process Improvement, Training, Sales, Operations Management, Customer Experience, Budgets, Vendor Management, Telecommunications, Call Centers, B2B, Leadership, Customer Retention, Outsourcing, Workforce Management, CRM, Employee Training, Troubleshooting, Performance Management, Time Management, Team Management, Sales Operations, Account Management, New Business Development, Direct Sales, Cross-functional Team..., Business Process..., Sales Process, Sales Management, Customer Satisfaction, Team Leadership, Management, Team Building, Strategic Planning, Change Management, Business Analysis
Education
Toronto School of Business 1991 — 1993
Business Administration Diploma
Seneca College of Applied Arts and Technology 1990 — 1991
Ontario Management Development Program
Humber College 1983 — 1985
Fitness Leadership
Sir Wilfrid Laurier Collegiate Institute 1975 — 1980
Ontario Secondary School Diploma
Nahil Hillawi Nahil Hillawi's Percepta Experience September 2013 - Present
Job Team Leader at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta September 2013 - Present
Global Linguist Solutions May 2008 - July 2013
Percepta 2013 - 2013
L3 Communications March 2004 - May 2008
Skills
Government Contracting, Intelligence Analysis, Government, Counterintelligence, Top Secret, DoD, Security Clearance, Program Management, Arabic, Army, Military, Costpoint, Contract Management, Proposal Writing, Defense Contracting, Defense, Leadership, FAR, Intelligence, Recruiting, Policy, Counterterrorism, CCNA, IT Tech, Cisco Certified, Management, Security Management, Special Operations, Physical Security, Military Experience, Human Resources, Supervisory Skills, Training, SIGINT, Command, Homeland Security, National Security, Security, Intelligence Community, Force Protection, Military Operations, Information Assurance, Security Operations, Emergency Management, Weapons, Operational Planning, Organizational..., Security+, Tactics, Counterinsurgency
Education
Kaplan University 2010 — 2011
CCNA, Routing and Switching
Macomb Community College
Computer Science
Percepta September 2013 - Present
Global Linguist Solutions May 2008 - July 2013
Percepta 2013 - 2013
L3 Communications March 2004 - May 2008
Skills
Government Contracting, Intelligence Analysis, Government, Counterintelligence, Top Secret, DoD, Security Clearance, Program Management, Arabic, Army, Military, Costpoint, Contract Management, Proposal Writing, Defense Contracting, Defense, Leadership, FAR, Intelligence, Recruiting, Policy, Counterterrorism, CCNA, IT Tech, Cisco Certified, Management, Security Management, Special Operations, Physical Security, Military Experience, Human Resources, Supervisory Skills, Training, SIGINT, Command, Homeland Security, National Security, Security, Intelligence Community, Force Protection, Military Operations, Information Assurance, Security Operations, Emergency Management, Weapons, Operational Planning, Organizational..., Security+, Tactics, Counterinsurgency
Education
Kaplan University 2010 — 2011
CCNA, Routing and Switching
Macomb Community College
Computer Science
Lisa Malac Lisa Malac's Percepta Experience June 2009 - May 2010
Job
Industry Hospital & Health Care
Experience
Percepta June 2009 - May 2010
Express Scripts April 2005 - June 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, PeopleSoft, ICD-9, CPT, HCPCS
Education
Brevard Community College 2000 — 2016
Associate of Arts (A.A.), General Studies
Colorado Technical University 2008 — 2009
Associate of Science (A.S.), Medical Billing and Coding
Percepta June 2009 - May 2010
Express Scripts April 2005 - June 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, PeopleSoft, ICD-9, CPT, HCPCS
Education
Brevard Community College 2000 — 2016
Associate of Arts (A.A.), General Studies
Colorado Technical University 2008 — 2009
Associate of Science (A.S.), Medical Billing and Coding
Adrian Manso's Percepta Experience August 2006 - March 2009
Job Zone Manager at Ford Motor Company
Industry Automotive
Experience
Ford Motor Company March 2009 - Present
Percepta August 2006 - March 2009
United States Marine Corps June 2000 - March 2008
Percepta August 2005 - August 2006
Skills
Fixed Operations, Automotive, Parts, Customer Satisfaction, Operations Management, Continuous Improvement, Vehicles, Automobile, Warranty, Dealers, Sales Management, Automotive Aftermarket, Sales Operations, Dealer Management, Profit, Sales Process, Customer Retention, Inventory Management, Pricing, B2B, Purchasing, Team Building, Forecasting, Sales, Fleet Management, Business Planning, Process Improvement, Account Management, Cross-functional Team..., Competitive Analysis, Tires, New Business Development, Negotiation, Market Planning, Retail, Cold Calling, Selling, Customer Experience, Product Development, Coaching, Leadership, Product Marketing, Team Leadership, Direct Sales, Call Centers, Marketing Strategy, Management, Training, Marketing, Hiring
Education
University of Central Florida 2011 — 2012
Bachelor's degree, Organizational Communication, General
Brevard Community College 1997 — 2000
Associate of Arts (A.A.), General Studies
Ford Motor Company March 2009 - Present
Percepta August 2006 - March 2009
United States Marine Corps June 2000 - March 2008
Percepta August 2005 - August 2006
Skills
Fixed Operations, Automotive, Parts, Customer Satisfaction, Operations Management, Continuous Improvement, Vehicles, Automobile, Warranty, Dealers, Sales Management, Automotive Aftermarket, Sales Operations, Dealer Management, Profit, Sales Process, Customer Retention, Inventory Management, Pricing, B2B, Purchasing, Team Building, Forecasting, Sales, Fleet Management, Business Planning, Process Improvement, Account Management, Cross-functional Team..., Competitive Analysis, Tires, New Business Development, Negotiation, Market Planning, Retail, Cold Calling, Selling, Customer Experience, Product Development, Coaching, Leadership, Product Marketing, Team Leadership, Direct Sales, Call Centers, Marketing Strategy, Management, Training, Marketing, Hiring
Education
University of Central Florida 2011 — 2012
Bachelor's degree, Organizational Communication, General
Brevard Community College 1997 — 2000
Associate of Arts (A.A.), General Studies
Jennie Boshell Jennie Boshell's Percepta Experience February 2013 - October 2013
Job Field Sales Manager Samsung Telecom America
Industry Telecommunications
Experience
Samsung Telecommunications America December 2014 - Present
Independant Personal Trainer November 2012 - Present
Modular Document Solutions July 2014 - December 2014
Percepta February 2013 - October 2013
Dex One October 2011 - May 2012
Wal-Mart April 2010 - October 2011
Cathedral Home for Children February 2008 - March 2009
Skills
Marketing, Sales, Merchandising, Advertising, Training, SEO, Strategic Planning, Email Marketing, Sales Management, Marketing Strategy, Online Advertising, SEM, Social Media Marketing, Communication, Organization, Raiser's Edge, Google Adwords, Lead Generation, Direct Marketing, Online Marketing, Social Networking, Marketing Research, Personal Training, Fitness, Fitness Training, Nutrition, Weight Training, Strength Training, Strength & Conditioning, Wellness Coaching, Customer Service, Direct Sales, Microsoft Office, Microsoft Excel, B2B, Marketing Communications, Salesforce.com, Social Media, Leadership, New Business Development, Account Management, Public Relations
Education
Eastern Washington University 2006 — 2011
BA, Interdisciplinary Studies: Biology and Business
Samsung Telecommunications America December 2014 - Present
Independant Personal Trainer November 2012 - Present
Modular Document Solutions July 2014 - December 2014
Percepta February 2013 - October 2013
Dex One October 2011 - May 2012
Wal-Mart April 2010 - October 2011
Cathedral Home for Children February 2008 - March 2009
Skills
Marketing, Sales, Merchandising, Advertising, Training, SEO, Strategic Planning, Email Marketing, Sales Management, Marketing Strategy, Online Advertising, SEM, Social Media Marketing, Communication, Organization, Raiser's Edge, Google Adwords, Lead Generation, Direct Marketing, Online Marketing, Social Networking, Marketing Research, Personal Training, Fitness, Fitness Training, Nutrition, Weight Training, Strength Training, Strength & Conditioning, Wellness Coaching, Customer Service, Direct Sales, Microsoft Office, Microsoft Excel, B2B, Marketing Communications, Salesforce.com, Social Media, Leadership, New Business Development, Account Management, Public Relations
Education
Eastern Washington University 2006 — 2011
BA, Interdisciplinary Studies: Biology and Business
William Cote's Percepta Experience February 2011 - February 2012
Job WPA Business Intelligence Reporting Analyst
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years! August 2015 - Present
Percepta ~ Creating customer loyalty for 15 years! May 2014 - July 2015
eviCore April 2012 - May 2014
Percepta February 2011 - February 2012
PepsiCo - Frito Lay June 2006 - January 2011
Time Warner Cable July 2004 - September 2005
AT&T June 2003 - July 2004
Lexmark International, Inc. January 2001 - June 2003
Winn-Dixie December 1992 - December 2000
Skills
Microsoft Excel, Data Analysis, Business Analysis, Microsoft CRM, MS Excel Pivot Tables, Troubleshooting, Networking, Call Centers, Technical Support, Management, Telecommunications, Microsoft Office, Computer Hardware, Databases, Windows, Customer Service, Time Management, Servers, Operating Systems, Network Administration, Sales, Computer Proficiency, Access, Computer Repair, Problem Solving, Process Improvement, Team Building, Training
Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business and Retail Management, 3.54
Florida Technical College 2001 — 2003
Associate of Science (A.S.), Computer Science, 3.51
Florida Technical College 2001 — 2001
College Diploma, Network and System Administration/Administrator, 3.68
Jones International University 2005 — 2005
Certificate Understanding Broadband Technology, Voice and Data Networks, 3.8
Eastern Florida State College
Percepta ~ Creating customer loyalty for 15 years! August 2015 - Present
Percepta ~ Creating customer loyalty for 15 years! May 2014 - July 2015
eviCore April 2012 - May 2014
Percepta February 2011 - February 2012
PepsiCo - Frito Lay June 2006 - January 2011
Time Warner Cable July 2004 - September 2005
AT&T June 2003 - July 2004
Lexmark International, Inc. January 2001 - June 2003
Winn-Dixie December 1992 - December 2000
Skills
Microsoft Excel, Data Analysis, Business Analysis, Microsoft CRM, MS Excel Pivot Tables, Troubleshooting, Networking, Call Centers, Technical Support, Management, Telecommunications, Microsoft Office, Computer Hardware, Databases, Windows, Customer Service, Time Management, Servers, Operating Systems, Network Administration, Sales, Computer Proficiency, Access, Computer Repair, Problem Solving, Process Improvement, Team Building, Training
Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business and Retail Management, 3.54
Florida Technical College 2001 — 2003
Associate of Science (A.S.), Computer Science, 3.51
Florida Technical College 2001 — 2001
College Diploma, Network and System Administration/Administrator, 3.68
Jones International University 2005 — 2005
Certificate Understanding Broadband Technology, Voice and Data Networks, 3.8
Eastern Florida State College
Lynne Ross Lynne Ross's Percepta Experience March 2006 - May 2008
Job Exceptional Customer Service Specialist
Industry Banking
Experience
Bank of America June 2008 - April 2012
Percepta March 2006 - May 2008
Skills
Typing 55+ wpm, Data Entry, Filing, Microsoft Office, Customer Service, Sales Specialist, 16+ Call Center..., Windows
Education
Chattahoochee Technical College 2010 — 2013
Radiography, Radiography
Davis College 1989 — 1991
Associate's degree, Administrative Assistant and Secretarial Science, General
Bank of America June 2008 - April 2012
Percepta March 2006 - May 2008
Skills
Typing 55+ wpm, Data Entry, Filing, Microsoft Office, Customer Service, Sales Specialist, 16+ Call Center..., Windows
Education
Chattahoochee Technical College 2010 — 2013
Radiography, Radiography
Davis College 1989 — 1991
Associate's degree, Administrative Assistant and Secretarial Science, General
Patrick Rosenberry Patrick Rosenberry's Percepta Experience December 2013 - November 2014
Job Making changes to better my life.
Industry Broadcast Media
Experience
United States Postal Service July 2015 - Present
Groupware International June 2014 - July 2015
Percepta December 2013 - November 2014
State of Florida September 2013 - December 2013
ISGN August 2013 - September 2013
ISGN May 2013 - July 2013
ISGN December 2011 - May 2013
ISGN October 2011 - December 2011
ISGN May 2009 - September 2011
Fiserv Lending Solutions May 2009 - September 2010
Skills
Mortgage Lending, Mortgage Banking, Loans, FHA, Residential Mortgages, Refinance, Loan Origination, Credit, Underwriting, Banking, Mortgage Underwriting, Credit Analysis, Microsoft Office, Network Administration, Multi-line Phone, Customer Service, Problem Solving, Call Centers, Financial Risk, Communication, Team Leadership, Process Improvement, Analysis, Management, Troubleshooting, Telecommunications, Software Installation, Teamwork, Microsoft Excel, Networking, Customer Satisfaction, Customer Experience, Vendor Management, Service Delivery, Customer Retention, Microsoft Word, Data Entry, Technical Support, Outlook
Education
Keiser College 1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications, 3.5
Keiser College 1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications
United States Postal Service July 2015 - Present
Groupware International June 2014 - July 2015
Percepta December 2013 - November 2014
State of Florida September 2013 - December 2013
ISGN August 2013 - September 2013
ISGN May 2013 - July 2013
ISGN December 2011 - May 2013
ISGN October 2011 - December 2011
ISGN May 2009 - September 2011
Fiserv Lending Solutions May 2009 - September 2010
Skills
Mortgage Lending, Mortgage Banking, Loans, FHA, Residential Mortgages, Refinance, Loan Origination, Credit, Underwriting, Banking, Mortgage Underwriting, Credit Analysis, Microsoft Office, Network Administration, Multi-line Phone, Customer Service, Problem Solving, Call Centers, Financial Risk, Communication, Team Leadership, Process Improvement, Analysis, Management, Troubleshooting, Telecommunications, Software Installation, Teamwork, Microsoft Excel, Networking, Customer Satisfaction, Customer Experience, Vendor Management, Service Delivery, Customer Retention, Microsoft Word, Data Entry, Technical Support, Outlook
Education
Keiser College 1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications, 3.5
Keiser College 1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications
sybil cole sybil cole's Percepta Experience March 2011 - Present
Job Business Anaylst at Percepta
Industry Consumer Services
Experience
Percepta March 2011 - Present
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Strategic Planning, Microsoft Word, Leadership, Public Speaking, Marketing
Education
Henry Ford Community College
Accounting
Macomb Community College
Percepta March 2011 - Present
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Strategic Planning, Microsoft Word, Leadership, Public Speaking, Marketing
Education
Henry Ford Community College
Accounting
Macomb Community College
Randy Pence's Percepta Experience August 2012 - August 2012
Job Geek World Order
Industry Public Relations and Communications
Experience
Geek World Order July 2010 - Present
eBay Enterprise October 2012 - Present
Examiner.com November 2011 - August 2013
Percepta August 2012 - August 2012
Hashtag Heel Podcast June 2012 - August 2012
Media Mogul June 2010 - April 2011
Randy Pence Media January 2007 - January 2011
Trinity Towers, Inc. April 2009 - June 2010
GSI Commerce October 2006 - December 2008
Skills
Blogging, Web Design, Social Media, Photography, HTML, Dreamweaver, Social Media Marketing, Photoshop, Facebook Marketing, Journalism, Internet Video, Online Journalism, Digital Media, Logo Creation, Image Optimization, Wordpress Installation, Product Reviews, Internet Marketing, Review Writing, Event Photography, Cosplay Photography, Social Networking, Facebook, SEO, Writing, WordPress, Video, Google Adwords, Website Development, Web Marketing, Digital Marketing, Reviews, Logo Design, Video Editing, Mac, Image Processing, Online Marketing, Web Analytics, Email Marketing, Content Management, SEM, Copywriting, Web 2.0, Google Analytics
Education
DeVry University 2007 — 2009
BS, Computer Information Science
Florida Metropolitan University 2005 — 2007
AS, Website Design and Administartion
Geek World Order July 2010 - Present
eBay Enterprise October 2012 - Present
Examiner.com November 2011 - August 2013
Percepta August 2012 - August 2012
Hashtag Heel Podcast June 2012 - August 2012
Media Mogul June 2010 - April 2011
Randy Pence Media January 2007 - January 2011
Trinity Towers, Inc. April 2009 - June 2010
GSI Commerce October 2006 - December 2008
Skills
Blogging, Web Design, Social Media, Photography, HTML, Dreamweaver, Social Media Marketing, Photoshop, Facebook Marketing, Journalism, Internet Video, Online Journalism, Digital Media, Logo Creation, Image Optimization, Wordpress Installation, Product Reviews, Internet Marketing, Review Writing, Event Photography, Cosplay Photography, Social Networking, Facebook, SEO, Writing, WordPress, Video, Google Adwords, Website Development, Web Marketing, Digital Marketing, Reviews, Logo Design, Video Editing, Mac, Image Processing, Online Marketing, Web Analytics, Email Marketing, Content Management, SEM, Copywriting, Web 2.0, Google Analytics
Education
DeVry University 2007 — 2009
BS, Computer Information Science
Florida Metropolitan University 2005 — 2007
AS, Website Design and Administartion
Victoria Gentry Victoria Gentry's Percepta Experience May 2004 - September 2005
Job Web Designer
Industry Information Technology and Services
Experience
AARP/SCSEP (Sr Community Service Employment Program) September 2014 - Present
5Star Specialty Programs September 2005 - October 2012
Percepta May 2004 - September 2005
Osler Medical February 2002 - October 2003
ABA Technologies May 2001 - January 2002
Northrop Grumman August 1992 - March 2001
Skills
Training, Microsoft Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Word, Accounting, Budgets, Administrative..., Time Management, QuickBooks, Spreadsheets, Web Design, Marketing, Accounts Payable, Strategic Planning, Event Planning, Project Management, Process Improvement, Accounts Receivable, Financial Analysis, Program Management, Research, Software Documentation, Human Resources, Process Scheduler, HTML5, CSS, Photoshop, Dreamweaver, JavaScript, Adobe Creative Suite
Education
American InterContinental University 2012 — 2015
Bachelor of Fine Arts (B.F.A.), Visual Communications - Web Design, A
Clarkstown Sr High School 1962 — 1966
AARP/SCSEP (Sr Community Service Employment Program) September 2014 - Present
5Star Specialty Programs September 2005 - October 2012
Percepta May 2004 - September 2005
Osler Medical February 2002 - October 2003
ABA Technologies May 2001 - January 2002
Northrop Grumman August 1992 - March 2001
Skills
Training, Microsoft Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Word, Accounting, Budgets, Administrative..., Time Management, QuickBooks, Spreadsheets, Web Design, Marketing, Accounts Payable, Strategic Planning, Event Planning, Project Management, Process Improvement, Accounts Receivable, Financial Analysis, Program Management, Research, Software Documentation, Human Resources, Process Scheduler, HTML5, CSS, Photoshop, Dreamweaver, JavaScript, Adobe Creative Suite
Education
American InterContinental University 2012 — 2015
Bachelor of Fine Arts (B.F.A.), Visual Communications - Web Design, A
Clarkstown Sr High School 1962 — 1966
Eric Hallenbeck Eric Hallenbeck's Percepta Experience May 2004 - Present
Job Program Liaison III
Industry Information Technology and Services
Experience
Percepta May 2004 - Present
Whiting Distribution Services July 1986 - November 2003
Kmart Corporation June 1974 - October 1984
Skills
Troubleshooting, Call Center, VoIP, SharePoint, Hardware, Training, Technical Support, Software Documentation, Windows Operating..., Quality Assurance, Process Improvement, Workflow Management, Operating Systems, Technical Writing, Call Centers, Project Management, Networking, Program Management
Education
CompTIA Certification 2009 — 2009
Certified, Convergence+
CompTIA Certification 2009 — 2009
Certified, DPI+
CompTIA Certification 2003 — 2003
Certified, A+
CompTIA Certification 2003 — 2003
Certified, Network+
College for Creative Studies 1974 — 1977
Photography
Michigan State University 1972 — 1973
Electrical and Electronics Engineering
Percepta May 2004 - Present
Whiting Distribution Services July 1986 - November 2003
Kmart Corporation June 1974 - October 1984
Skills
Troubleshooting, Call Center, VoIP, SharePoint, Hardware, Training, Technical Support, Software Documentation, Windows Operating..., Quality Assurance, Process Improvement, Workflow Management, Operating Systems, Technical Writing, Call Centers, Project Management, Networking, Program Management
Education
CompTIA Certification 2009 — 2009
Certified, Convergence+
CompTIA Certification 2009 — 2009
Certified, DPI+
CompTIA Certification 2003 — 2003
Certified, A+
CompTIA Certification 2003 — 2003
Certified, Network+
College for Creative Studies 1974 — 1977
Photography
Michigan State University 1972 — 1973
Electrical and Electronics Engineering
Stanley Adams Stanley Adams's Percepta Experience May 2002 - May 2005
Job Network/Technology Support Associate at Brevard Public Schools
Industry Education Management
Experience
Brevard Public Schools July 2006 - Present
Nuance Communications April 2005 - July 2006
Percepta May 2002 - May 2005
Skills
Active Directory, CCNA, Cisco Technologies, Cisco IOS, Cisco Routers, Microsoft Technologies, Cisco VoIP, Information Technology, Data Center, Computer Network..., Computers, Wireless Networking, Computer Security, Network Administration, Information Management, Web Design, Web Services, Web Applications, Cloud Computing, Computer Maintenance, Computer Graphics, Microsoft Office, Help Desk Support, CompTIA A+ Certification, Troubleshooting, CCENT
Education
Eastern Florida State College 2014 — 2014
Saint Leo University 1998 — 2002
Bachelor of Science (B.S.), Computer Information Systems
Brevard Public Schools July 2006 - Present
Nuance Communications April 2005 - July 2006
Percepta May 2002 - May 2005
Skills
Active Directory, CCNA, Cisco Technologies, Cisco IOS, Cisco Routers, Microsoft Technologies, Cisco VoIP, Information Technology, Data Center, Computer Network..., Computers, Wireless Networking, Computer Security, Network Administration, Information Management, Web Design, Web Services, Web Applications, Cloud Computing, Computer Maintenance, Computer Graphics, Microsoft Office, Help Desk Support, CompTIA A+ Certification, Troubleshooting, CCENT
Education
Eastern Florida State College 2014 — 2014
Saint Leo University 1998 — 2002
Bachelor of Science (B.S.), Computer Information Systems
Bill Rebola Bill Rebola's Percepta Experience May 2007 - Present
Job ESP Program Manager at Percepta Consulting
Industry Automotive
Experience
Percepta May 2007 - Present
Percepta May 2007 - May 2014
Aditya Birla Minacs September 1999 - March 2007
General Motors Dealerships 1980 - 1999
US Navy 1976 - 1980
Skills
Automotive Repair, Personnel Development, Personnel Supervision, Personnel Leadership, Personnel Policies, Automotive Technology, Automotive, Time Management, Program Management, People Skills, Microsoft Office, Result Oriented, Solution Focused, Hiring Personnel, Operating Budgets, Personal Development, Human Resources, Leadership, Customer Satisfaction, Management, Call Centers, Software Documentation, Performance Management, Recruiting, Team Building, Customer Service, Customer Retention, Team Leadership, Sales, CRM, Automobile, Coaching, Warranty, Project Management, Dealers, Operations Management, Customer Experience, Budgets, Automotive Aftermarket, Vehicles, Retail, Profit, Parts, Sales Operations, Sales Process, Process Improvement, Account Management, Continuous Improvement, Training, Sales Management
Education
Daytona Beach Community College 1976 — 1978
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
Mainland Senior High 1973 — 1976
Percepta May 2007 - Present
Percepta May 2007 - May 2014
Aditya Birla Minacs September 1999 - March 2007
General Motors Dealerships 1980 - 1999
US Navy 1976 - 1980
Skills
Automotive Repair, Personnel Development, Personnel Supervision, Personnel Leadership, Personnel Policies, Automotive Technology, Automotive, Time Management, Program Management, People Skills, Microsoft Office, Result Oriented, Solution Focused, Hiring Personnel, Operating Budgets, Personal Development, Human Resources, Leadership, Customer Satisfaction, Management, Call Centers, Software Documentation, Performance Management, Recruiting, Team Building, Customer Service, Customer Retention, Team Leadership, Sales, CRM, Automobile, Coaching, Warranty, Project Management, Dealers, Operations Management, Customer Experience, Budgets, Automotive Aftermarket, Vehicles, Retail, Profit, Parts, Sales Operations, Sales Process, Process Improvement, Account Management, Continuous Improvement, Training, Sales Management
Education
Daytona Beach Community College 1976 — 1978
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
Mainland Senior High 1973 — 1976
Michelle Lair's Percepta Experience June 2014 - Present
Job HR Manager at Percepta
Industry Wireless
Experience
Percepta June 2014 - Present
LinTech Global, Inc. September 2013 - June 2014
ReCellular, Inc. February 2006 - September 2013
McKesson Pharmacy Systems November 2000 - February 2006
Skills
Employee Relations, Onboarding, Recruiting, College Recruiting, FMLA, Deferred Compensation, Employee Benefits, Talent Acquisition, Human Resources, ADP Payroll, Workers Compensation, Compensation Structure..., Policy Writing, Employee Engagement, HRIS, Compensation Structures, Management, Training, Leadership, Benefits Administration, Personnel Management, Payroll, Applicant Tracking..., Process Improvement, New Hire Orientations, Organizational..., Individual Counselling, Succession Planning, HR Policies, Policy, Workforce Planning, Talent Management
Education
Eastern Michigan University 2000 — 2004
BBA, Human Resources Management
Percepta June 2014 - Present
LinTech Global, Inc. September 2013 - June 2014
ReCellular, Inc. February 2006 - September 2013
McKesson Pharmacy Systems November 2000 - February 2006
Skills
Employee Relations, Onboarding, Recruiting, College Recruiting, FMLA, Deferred Compensation, Employee Benefits, Talent Acquisition, Human Resources, ADP Payroll, Workers Compensation, Compensation Structure..., Policy Writing, Employee Engagement, HRIS, Compensation Structures, Management, Training, Leadership, Benefits Administration, Personnel Management, Payroll, Applicant Tracking..., Process Improvement, New Hire Orientations, Organizational..., Individual Counselling, Succession Planning, HR Policies, Policy, Workforce Planning, Talent Management
Education
Eastern Michigan University 2000 — 2004
BBA, Human Resources Management
Jennifer Morin, PMP Jennifer Morin, PMP's Percepta Experience December 2002 - July 2004
Job Course Developer, Project Management
Industry Higher Education
Experience
nSight, Inc. 2015 - Present
Florida Institute of Technology 2014 - 2015
Florida Institute of Technology and Eastern Florida State College 2011 - 2015
Florida Institute of Technology August 2009 - September 2014
Florida Institute of Technology January 2008 - August 2009
Florida Institute of Technology October 2007 - January 2008
Eastern Florida State College August 2004 - September 2007
Percepta December 2002 - July 2004
Eastern Florida State College January 2001 - January 2003
Skills
Higher Education, Leadership, Program Management, Teaching, Instructional Design, Project Management, Microsoft Office, Outlook, E-Learning, Customer Service, Management, Microsoft Excel, Organizational..., Project Planning, Event Planning, Time Management, Policy, Student Affairs, Program Development, Leadership Development, Training, Staff Development, Recruiting, Public Speaking, Proposal Writing, Data Analysis, Curriculum Development, Strategy, Research, Distance Learning, Academic Advising, PowerPoint, Editing, Software Documentation, Adult Education, Marketing, Nonprofits, Analysis, Team Building, Curriculum Design, Community Outreach, Process Scheduler, Fundraising, Writing, Excel, Scheduling, Documentation, Customer Relations, Planning, Strategic Planning
Education
Florida Institute of Technology
Master, Business Administration, 3.9 GPA
University of Central Florida
Bachelor of Arts, Psychology, summa cum laude
nSight, Inc. 2015 - Present
Florida Institute of Technology 2014 - 2015
Florida Institute of Technology and Eastern Florida State College 2011 - 2015
Florida Institute of Technology August 2009 - September 2014
Florida Institute of Technology January 2008 - August 2009
Florida Institute of Technology October 2007 - January 2008
Eastern Florida State College August 2004 - September 2007
Percepta December 2002 - July 2004
Eastern Florida State College January 2001 - January 2003
Skills
Higher Education, Leadership, Program Management, Teaching, Instructional Design, Project Management, Microsoft Office, Outlook, E-Learning, Customer Service, Management, Microsoft Excel, Organizational..., Project Planning, Event Planning, Time Management, Policy, Student Affairs, Program Development, Leadership Development, Training, Staff Development, Recruiting, Public Speaking, Proposal Writing, Data Analysis, Curriculum Development, Strategy, Research, Distance Learning, Academic Advising, PowerPoint, Editing, Software Documentation, Adult Education, Marketing, Nonprofits, Analysis, Team Building, Curriculum Design, Community Outreach, Process Scheduler, Fundraising, Writing, Excel, Scheduling, Documentation, Customer Relations, Planning, Strategic Planning
Education
Florida Institute of Technology
Master, Business Administration, 3.9 GPA
University of Central Florida
Bachelor of Arts, Psychology, summa cum laude
Carmen Catanzaro Carmen Catanzaro's Percepta Experience November 2010 - August 2013
Job Licensed Healthcare Insurance Sales Agent
Industry Consumer Services
Experience
UnitedHealthcare June 2014 - Present
Global Marketing Research Services, Inc. July 2010 - July 2015
Florida Insurance representing Florida Blue (Blue Cross/Blue Shield) January 2015 - March 2015
EBay Enterprise/ Adecco (seasonal) September 2013 - January 2014
Percepta November 2010 - August 2013
Skills
Customer Service, Customer Satisfaction, Inventory Management, CDL Class B, Manufacturing Operations, Computer Proficiency, Healthcare, Salesforce.com, Microsoft Word, Typing, Forklift Operation, Open Enrollment, Enrollment Services, Market Research, Sales
Education
Keiser University 2012 — 2015
Bachelor’s Degree, Business Administration, 3.5
Brevard Community College 2008 — 2010
Associate's Degree, General Studies
UnitedHealthcare June 2014 - Present
Global Marketing Research Services, Inc. July 2010 - July 2015
Florida Insurance representing Florida Blue (Blue Cross/Blue Shield) January 2015 - March 2015
EBay Enterprise/ Adecco (seasonal) September 2013 - January 2014
Percepta November 2010 - August 2013
Skills
Customer Service, Customer Satisfaction, Inventory Management, CDL Class B, Manufacturing Operations, Computer Proficiency, Healthcare, Salesforce.com, Microsoft Word, Typing, Forklift Operation, Open Enrollment, Enrollment Services, Market Research, Sales
Education
Keiser University 2012 — 2015
Bachelor’s Degree, Business Administration, 3.5
Brevard Community College 2008 — 2010
Associate's Degree, General Studies
Nichele Monger Nichele Monger's Percepta Experience January 2015 - Present
Job Owner/Designer at NDM Styles
Industry Outsourcing/Offshoring
Experience
Percepta January 2015 - Present
NDM Styles January 2014 - Present
Percepta March 2000 - January 2015
EDS Group November 1998 - March 2000
Skills
Workforce Management, Customer Service, Customer Satisfaction, Access, Telephone Skills
Education
Henry Ford Community College 1995 — 1998
Associates of Science, CIS
Percepta January 2015 - Present
NDM Styles January 2014 - Present
Percepta March 2000 - January 2015
EDS Group November 1998 - March 2000
Skills
Workforce Management, Customer Service, Customer Satisfaction, Access, Telephone Skills
Education
Henry Ford Community College 1995 — 1998
Associates of Science, CIS
Jordan Burgess Jordan Burgess's Percepta Experience July 2013 - November 2013
Job Actress
Industry Higher Education
Experience
Percepta July 2013 - November 2013
Thomas M. Cooley Law School July 2013 - July 2013
Albion College August 2009 - May 2013
Skills
Social Media, PowerPoint, Microsoft Office, Social Networking, Microsoft Word, Microsoft Excel, Social Media Marketing, Higher Education, Fundraising, Strategic Planning, Editing
Education
Albion College 2009 — 2013
Bachelor of Arts (BA), Theatre
John Glenn High School 2006 — 2009
Percepta July 2013 - November 2013
Thomas M. Cooley Law School July 2013 - July 2013
Albion College August 2009 - May 2013
Skills
Social Media, PowerPoint, Microsoft Office, Social Networking, Microsoft Word, Microsoft Excel, Social Media Marketing, Higher Education, Fundraising, Strategic Planning, Editing
Education
Albion College 2009 — 2013
Bachelor of Arts (BA), Theatre
John Glenn High School 2006 — 2009
Joshua Sheppard, MBA Joshua Sheppard, MBA's Percepta Experience January 2012 - November 2012
Job Lincoln Brand Specialist at Ford Motor Company
Industry Management Consulting
Experience
Ford Motor Company April 2015 - Present
Ford Motor Company March 2014 - Present
Ford Motor Company September 2012 - Present
Percepta January 2012 - November 2012
Percepta April 2007 - April 2012
Topline Management March 2006 - February 2007
Cellular Express Plus February 2003 - May 2005
Skills
Customer Satisfaction, Customer Retention, Operations Management, Customer Experience, Team Building, Leadership Development, Coaching, Performance Management, Six Sigma, Call Center, Team Leadership, Customer Service, Call Centers, Employee Training, Profit, Budgets, Pricing, Leadership, Training, Cross-functional Team..., B2B, Outlook, Project Planning, Program Management, Process Improvement, Sales Operations, Sales, Retail, Marketing Strategy, Marketing, Recruiting, Business Planning, Vehicles, Contract Negotiation, New Business Development, Change Management, Negotiation, Dealers, Inventory Management, Strategic Planning, Sales Management, Account Management, Forecasting, Project Management, Automotive, Continuous Improvement, Human Resources, Business Development, Sales Process, Management
Education
Florida Institute of Technology 2012 — 2014
Master of Business Administration (MBA), Finance, 3.91
Indian River State College 2011 — 2012
Bachelor's of Applied Science, Organizational Management, 3.77
University of Central Florida - College of Business Administration 2004 — 2006
Bachelor's of Arts, Business Administration
Brevard Community College 2002 — 2004
Associate of Arts (AA), General
Ford Motor Company April 2015 - Present
Ford Motor Company March 2014 - Present
Ford Motor Company September 2012 - Present
Percepta January 2012 - November 2012
Percepta April 2007 - April 2012
Topline Management March 2006 - February 2007
Cellular Express Plus February 2003 - May 2005
Skills
Customer Satisfaction, Customer Retention, Operations Management, Customer Experience, Team Building, Leadership Development, Coaching, Performance Management, Six Sigma, Call Center, Team Leadership, Customer Service, Call Centers, Employee Training, Profit, Budgets, Pricing, Leadership, Training, Cross-functional Team..., B2B, Outlook, Project Planning, Program Management, Process Improvement, Sales Operations, Sales, Retail, Marketing Strategy, Marketing, Recruiting, Business Planning, Vehicles, Contract Negotiation, New Business Development, Change Management, Negotiation, Dealers, Inventory Management, Strategic Planning, Sales Management, Account Management, Forecasting, Project Management, Automotive, Continuous Improvement, Human Resources, Business Development, Sales Process, Management
Education
Florida Institute of Technology 2012 — 2014
Master of Business Administration (MBA), Finance, 3.91
Indian River State College 2011 — 2012
Bachelor's of Applied Science, Organizational Management, 3.77
University of Central Florida - College of Business Administration 2004 — 2006
Bachelor's of Arts, Business Administration
Brevard Community College 2002 — 2004
Associate of Arts (AA), General
Elise Robinson's Percepta Experience February 2011 - April 2011
Job Customer Service Staff and Certified Pharmacy Technician (CPhT)
Industry Retail
Experience
Publix Super Markets August 2009 - Present
Health First April 2013 - July 2013
Percepta February 2011 - April 2011
TGI Fridays March 2008 - July 2008
Cinema World Theatre 16 May 2006 - June 2007
Skills
Customer Oriented, Fast Learner, Computers, Retail Sales, Employee Relations, Employee Training, Medical Terminology, Medical Records, Medical Writing, Team Management, Pharmaceutical Industry, Grocery Industry, Telemarketing, OASIS, Human Resources, Microsoft Office, Microsoft Word, Microsoft Excel, FIFO, Cash Register, Data Entry, Time Management, Dependable Team Player, Customer Service, Public Speaking, Social Media, Cashiering, Research, Customer Satisfaction, Access
Education
University of Central Florida 2008 — 2010
Bachelors of Science in Interdisciplinary Studies
Brevard Community College 2006 — 2008
Associate of Arts (A.A.)
Publix Super Markets August 2009 - Present
Health First April 2013 - July 2013
Percepta February 2011 - April 2011
TGI Fridays March 2008 - July 2008
Cinema World Theatre 16 May 2006 - June 2007
Skills
Customer Oriented, Fast Learner, Computers, Retail Sales, Employee Relations, Employee Training, Medical Terminology, Medical Records, Medical Writing, Team Management, Pharmaceutical Industry, Grocery Industry, Telemarketing, OASIS, Human Resources, Microsoft Office, Microsoft Word, Microsoft Excel, FIFO, Cash Register, Data Entry, Time Management, Dependable Team Player, Customer Service, Public Speaking, Social Media, Cashiering, Research, Customer Satisfaction, Access
Education
University of Central Florida 2008 — 2010
Bachelors of Science in Interdisciplinary Studies
Brevard Community College 2006 — 2008
Associate of Arts (A.A.)
Tom Fetters's Percepta Experience 2000 - 2002
Job Vice President Business Development & Mergers and Acquisitions at Recall
Industry Information Services
Experience
Recall July 2013 - Present
Recall June 2009 - Present
PRISM 2010 - 2014
PRISM 2010 - 2014
Recall September 2008 - June 2009
CHEP January 2005 - May 2007
CHEP USA 2004 - 2007
CHEP January 2004 - January 2005
Perecpta 2002 - 2004
Percepta 2000 - 2002
Skills
P&L Managementt, Process Improvement, Operations Management, P&L, Contract Negotiations, Account Management, Income Statement, Contract Negotiation, Selling, Training, Transportation, Sales Process, Key Account Management, Six Sigma, Team Building, Negotiation, Sales, Forecasting, Customer Service, CRM, Supply Chain, Sales Operations, Strategy, B2B, Logistics, Salesforce.com, Business Development, Management, Cross-functional Team..., Leadership, Solution Selling, New Business Development, Supply Chain Management, Sales Management, Direct Sales, Budgets, Strategic Planning, Business Process..., Outsourcing, Vendor Management, P&L Management, Executive Management, Start-ups, Business Strategy, SaaS, Pricing, Competitive Analysis, Business Planning, Team Leadership, Lead Generation
Education
Florida State University 1985 — 1989
BS, Marketing Sales
Florida State University - College of Business 1985 — 1989
Bachelor of Science (B.S.), Marketing and Sales
Recall July 2013 - Present
Recall June 2009 - Present
PRISM 2010 - 2014
PRISM 2010 - 2014
Recall September 2008 - June 2009
CHEP January 2005 - May 2007
CHEP USA 2004 - 2007
CHEP January 2004 - January 2005
Perecpta 2002 - 2004
Percepta 2000 - 2002
Skills
P&L Managementt, Process Improvement, Operations Management, P&L, Contract Negotiations, Account Management, Income Statement, Contract Negotiation, Selling, Training, Transportation, Sales Process, Key Account Management, Six Sigma, Team Building, Negotiation, Sales, Forecasting, Customer Service, CRM, Supply Chain, Sales Operations, Strategy, B2B, Logistics, Salesforce.com, Business Development, Management, Cross-functional Team..., Leadership, Solution Selling, New Business Development, Supply Chain Management, Sales Management, Direct Sales, Budgets, Strategic Planning, Business Process..., Outsourcing, Vendor Management, P&L Management, Executive Management, Start-ups, Business Strategy, SaaS, Pricing, Competitive Analysis, Business Planning, Team Leadership, Lead Generation
Education
Florida State University 1985 — 1989
BS, Marketing Sales
Florida State University - College of Business 1985 — 1989
Bachelor of Science (B.S.), Marketing and Sales
Darryl Marbury, MBA, PMP® Darryl Marbury, MBA, PMP®'s Percepta Experience July 2013 - Present
Job Technical Launch Project Manager at Percepta
Industry Information Technology and Services
Experience
Percepta July 2013 - Present
Health First 2015 - 2015
Access MediQuip August 2011 - February 2013
VACO Technology February 2011 - August 2011
Apex Systems January 2010 - March 2011
Baxter Healthcare January 2007 - January 2010
Danaher Corporation, Gendex Dental Systems May 2006 - December 2006
General Motors Powertrain June 1997 - March 2006
ArvinMeritor Automotive August 1994 - June 1997
Delphi Corporation 1987 - 1994
Skills
Program Management, Change Management, Leadership, Product Development, Business Process Mapping, Project Management, Management, Business Strategy, Process Improvement, Team Building, Business Analysis, Contract Negotiation, Training, PMP, Executive Management, Cross-functional Team..., Manufacturing, Strategic Planning, Vendor Management, Business Process..., Product Management, Six Sigma, Quality Assurance, Integration, Project Portfolio..., Product Launch
Education
PMICFC PMP Refresher Course
Rally Software Development (Agile) Training 2010 — 2010
No Degree (Training), Trained in Agile Software Development
Project Management Institute
PMP Certification
University of Phoenix - the John Sperling School of Business and Technology 2002 — 2004
Master of Business Administration (M.B.A.), Technology Management
Lawrence Technological University 1987 — 1991
BS, Industrial Management
Macomb Community College
Associate, Tool, Die and Fixture Design; Arts
Detroit Jared W. Finney High School
High School Diploma, College Preparatory
Percepta July 2013 - Present
Health First 2015 - 2015
Access MediQuip August 2011 - February 2013
VACO Technology February 2011 - August 2011
Apex Systems January 2010 - March 2011
Baxter Healthcare January 2007 - January 2010
Danaher Corporation, Gendex Dental Systems May 2006 - December 2006
General Motors Powertrain June 1997 - March 2006
ArvinMeritor Automotive August 1994 - June 1997
Delphi Corporation 1987 - 1994
Skills
Program Management, Change Management, Leadership, Product Development, Business Process Mapping, Project Management, Management, Business Strategy, Process Improvement, Team Building, Business Analysis, Contract Negotiation, Training, PMP, Executive Management, Cross-functional Team..., Manufacturing, Strategic Planning, Vendor Management, Business Process..., Product Management, Six Sigma, Quality Assurance, Integration, Project Portfolio..., Product Launch
Education
PMICFC PMP Refresher Course
Rally Software Development (Agile) Training 2010 — 2010
No Degree (Training), Trained in Agile Software Development
Project Management Institute
PMP Certification
University of Phoenix - the John Sperling School of Business and Technology 2002 — 2004
Master of Business Administration (M.B.A.), Technology Management
Lawrence Technological University 1987 — 1991
BS, Industrial Management
Macomb Community College
Associate, Tool, Die and Fixture Design; Arts
Detroit Jared W. Finney High School
High School Diploma, College Preparatory
Bryan Stephens's Percepta Experience August 2014 - Present
Job Client Relationship Manager at Percepta
Industry Automotive
Experience
Percepta August 2014 - Present
G/O Digital October 2012 - Present
Daytona Beach News Journal February 2012 - October 2012
Maverick Multi-Media August 2011 - April 2012
Florida Today October 2001 - February 2011
Chattanooga Times Free Press 1998 - 2001
Daytona Beach News-Journal June 1989 - December 1997
Skills
Advertising, Promotions, Multimedia, Digital Media, Newsletters, Email Marketing, Marketing, Blogging, Newspaper, Social Networking, Newspapers, Marketing Communications, Copywriting, Magazines, Publications, Sales, Press Releases, Social Media Marketing, Facebook, Digital Marketing, Advertising Sales, Online Advertising, Media Relations, Publishing
Education
Florida State University
BS, Criminology
Percepta August 2014 - Present
G/O Digital October 2012 - Present
Daytona Beach News Journal February 2012 - October 2012
Maverick Multi-Media August 2011 - April 2012
Florida Today October 2001 - February 2011
Chattanooga Times Free Press 1998 - 2001
Daytona Beach News-Journal June 1989 - December 1997
Skills
Advertising, Promotions, Multimedia, Digital Media, Newsletters, Email Marketing, Marketing, Blogging, Newspaper, Social Networking, Newspapers, Marketing Communications, Copywriting, Magazines, Publications, Sales, Press Releases, Social Media Marketing, Facebook, Digital Marketing, Advertising Sales, Online Advertising, Media Relations, Publishing
Education
Florida State University
BS, Criminology
Jennifer Roberton Jennifer Roberton's Percepta Experience January 2001 - January 2002
Job Experienced Project/Program Coordinator, Analyst and Leader
Industry Information Technology and Services
Experience
NetSuite October 2014 - May 2015
Catholic Health Initiatives October 2013 - June 2014
Catholic Health Initiatives February 2010 - October 2013
Quantix, Inc. February 2010 - October 2010
HealthTrans November 2007 - June 2009
BearingPoint June 2005 - August 2007
Hitachi Data Systems July 2003 - June 2005
Ball Aerospace March 2003 - July 2003
XO Communications August 2002 - March 2003
Percepta January 2001 - January 2002
Skills
Business Analysis, Visio, Program Management, Software Documentation, Business Process, Project Management, Quality Assurance, SDLC, Requirements Analysis, PMO, Integration, Resource Management, Business Process..., Process Improvement, Vendor Management, Databases, Change Management, Leadership, Business Intelligence, Cross-functional Team..., SharePoint, Project Portfolio..., Program Implementation, Forecasting, Business Requirements, Team Management, Analysis, PMP, Onboarding, Human Resources, Recruiting, New Hire Orientations, HRIS
Education
Colorado Technical University 2009 — 2019
DM, ▲Doctor of Management - Project Management
Colorado Technical University 2005 — 2008
MSM, ▲ Master of Science in Management with a concentration in Project Management
Colorado Technical University 2002 — 2004
BS, ▲ Bachelor of Science (BS) in Management with a concentration in Project Management
Colorado Technical University 1996 — 2003
BS, ▲ Bachelor of Science (BS) in Business Administration with concentration in Management
Gateway High School 1991 — 1995
NetSuite October 2014 - May 2015
Catholic Health Initiatives October 2013 - June 2014
Catholic Health Initiatives February 2010 - October 2013
Quantix, Inc. February 2010 - October 2010
HealthTrans November 2007 - June 2009
BearingPoint June 2005 - August 2007
Hitachi Data Systems July 2003 - June 2005
Ball Aerospace March 2003 - July 2003
XO Communications August 2002 - March 2003
Percepta January 2001 - January 2002
Skills
Business Analysis, Visio, Program Management, Software Documentation, Business Process, Project Management, Quality Assurance, SDLC, Requirements Analysis, PMO, Integration, Resource Management, Business Process..., Process Improvement, Vendor Management, Databases, Change Management, Leadership, Business Intelligence, Cross-functional Team..., SharePoint, Project Portfolio..., Program Implementation, Forecasting, Business Requirements, Team Management, Analysis, PMP, Onboarding, Human Resources, Recruiting, New Hire Orientations, HRIS
Education
Colorado Technical University 2009 — 2019
DM, ▲Doctor of Management - Project Management
Colorado Technical University 2005 — 2008
MSM, ▲ Master of Science in Management with a concentration in Project Management
Colorado Technical University 2002 — 2004
BS, ▲ Bachelor of Science (BS) in Management with a concentration in Project Management
Colorado Technical University 1996 — 2003
BS, ▲ Bachelor of Science (BS) in Business Administration with concentration in Management
Gateway High School 1991 — 1995
Jackie Mullen Jackie Mullen's Percepta Experience June 2010 - September 2013
Job Community Association Manager at Soundview Property Management
Industry Executive Office
Experience
Soundview Property Management September 2013 - Present
Malibu Villas Homeowners Association March 2012 - Present
Percepta June 2010 - September 2013
Blue Water Global Sales March 2010 - May 2010
Family Justice Center of Erie County, Inc. January 2006 - January 2010
Erie County March 1999 - March 2005
Erie County January 1988 - March 1999
Skills
Contract Management, Operations Management, Fundraising, Program Management, Management, Budgets, Policy, Project Management, Analysis, Strategic Planning, Microsoft Excel, Employee Training, Government, Event Planning, Business Strategy, Sales, Customer Service, Start-ups, Malibu Villas..., Licensed Community..., Training, Team Building, Contract Negotiation
Education
State University of New York College at Buffalo 2001 — 2005
Bachelors, Business
Erie Community College 1985 — 1987
Associates, Applied Science
Soundview Property Management September 2013 - Present
Malibu Villas Homeowners Association March 2012 - Present
Percepta June 2010 - September 2013
Blue Water Global Sales March 2010 - May 2010
Family Justice Center of Erie County, Inc. January 2006 - January 2010
Erie County March 1999 - March 2005
Erie County January 1988 - March 1999
Skills
Contract Management, Operations Management, Fundraising, Program Management, Management, Budgets, Policy, Project Management, Analysis, Strategic Planning, Microsoft Excel, Employee Training, Government, Event Planning, Business Strategy, Sales, Customer Service, Start-ups, Malibu Villas..., Licensed Community..., Training, Team Building, Contract Negotiation
Education
State University of New York College at Buffalo 2001 — 2005
Bachelors, Business
Erie Community College 1985 — 1987
Associates, Applied Science
Ali Nimeh Ali Nimeh's Percepta Experience April 2009 - Present
Job Toastmaster at Toastmasters International
Industry Automotive
Experience
Percepta ~ Creating customer loyalty for 15 years! ToastmasterToastmasters InternationalNovember 2011 - Present
Percepta April 2009 - Present
Percepta April 2009 - Present
Compuware April 1996 - April 2009
Compuware March 2000 - April 2000
Skills
Business Analysis, Web Development, Computer Maintenance, Home Networking, ASP, VBScript, SQL Server, JavaScript, AJAX, HTML + CSS, LAN/WAN, Computer Setup, Windows support, Wireless Security, Website Development, SQL, Visual Basic, HTML, CSS, MS Office Suite, ASP.NET, IIS, Windows, Databases, Front-end Development, Microsoft SQL Server, Technical Support, Access, Windows XP, LAN-WAN, Microsoft Office, Software Installation
Education
Henry Ford Community College
Assoc, Computer Information Systems
Percepta ~ Creating customer loyalty for 15 years! ToastmasterToastmasters InternationalNovember 2011 - Present
Percepta April 2009 - Present
Percepta April 2009 - Present
Compuware April 1996 - April 2009
Compuware March 2000 - April 2000
Skills
Business Analysis, Web Development, Computer Maintenance, Home Networking, ASP, VBScript, SQL Server, JavaScript, AJAX, HTML + CSS, LAN/WAN, Computer Setup, Windows support, Wireless Security, Website Development, SQL, Visual Basic, HTML, CSS, MS Office Suite, ASP.NET, IIS, Windows, Databases, Front-end Development, Microsoft SQL Server, Technical Support, Access, Windows XP, LAN-WAN, Microsoft Office, Software Installation
Education
Henry Ford Community College
Assoc, Computer Information Systems
Bill Fillmore Bill Fillmore's Percepta Experience 2009 - Present
Job Leader in Contact Center Operations and Support
Industry Outsourcing/Offshoring
Experience
Percepta 2009 - Present
Transcom 2008 - January 2009
TRG Customer Solutions September 2006 - April 2008
TeleTech September 2002 - September 2006
RMH January 2000 - September 2002
Telespectrum 1999 - 2000
Cyber Links Golf Centres 1996 - 1999
Skills
Employee Engagement, Community Involvement, Rapid Growth, Service Delivery, Labor Relations, Call Center, Operations Management, Team Building, Performance Management, Customer Satisfaction, Staff Retention, Operational Excellence, Leadership, Change Management, Customer Service, Workforce Management, BPO, Call Centers, Outsourcing, COPC, Telemarketing, CRM, Customer Retention, Vendor Management, Contact Centers, Forecasting, IVR, Sourcing, Start-ups, Business Development, Program Management, Offshoring, Process Improvement, Customer Experience, Organizational..., Quality Assurance, Coaching, Account Management, Call Center Development, Cross-functional Team..., Employee Relations, Inbound Marketing, Business Process..., Recruiting, Human Resources, Business Analysis, Team Leadership
Education
CEGEP - John Abbott College 1979 — 1980
D.E.C, Canadian Studies
Percepta 2009 - Present
Transcom 2008 - January 2009
TRG Customer Solutions September 2006 - April 2008
TeleTech September 2002 - September 2006
RMH January 2000 - September 2002
Telespectrum 1999 - 2000
Cyber Links Golf Centres 1996 - 1999
Skills
Employee Engagement, Community Involvement, Rapid Growth, Service Delivery, Labor Relations, Call Center, Operations Management, Team Building, Performance Management, Customer Satisfaction, Staff Retention, Operational Excellence, Leadership, Change Management, Customer Service, Workforce Management, BPO, Call Centers, Outsourcing, COPC, Telemarketing, CRM, Customer Retention, Vendor Management, Contact Centers, Forecasting, IVR, Sourcing, Start-ups, Business Development, Program Management, Offshoring, Process Improvement, Customer Experience, Organizational..., Quality Assurance, Coaching, Account Management, Call Center Development, Cross-functional Team..., Employee Relations, Inbound Marketing, Business Process..., Recruiting, Human Resources, Business Analysis, Team Leadership
Education
CEGEP - John Abbott College 1979 — 1980
D.E.C, Canadian Studies
Taylor Kershner Taylor Kershner's Percepta Experience January 2015 - June 2015
Job Broker Associate at Your Castle Services
Industry Real Estate
Experience
Your Castle Services November 2014 - Present
Percepta January 2015 - June 2015
Quad Learning, Inc. November 2013 - May 2014
Republic National Distributing Company February 2013 - August 2013
Sam Houston State University June 2011 - November 2012
Bearkat Books January 2011 - June 2011
Anytime Fitness December 2008 - July 2009
Steinhauser’s November 2006 - July 2008
Skills
Customer Service, Sales, Advertising, Management, Facebook, Social Media Marketing, Time Management, Team Building, Marketing, Social Media, PowerPoint, Outlook, Microsoft Office, Creative Solutions, Team-oriented, Data Entry, Student Recruiting, Photography, Adobe Creative Suite, Mac, Merchandising, Retail, Photoshop, Customer Engagement, Digital Photography, Inventory Management, Microsoft Excel, Organization, Academic Advising, Call Centers, Typing, Admissions Counseling, Salesforce Training, Outside Sales, Enrollment Management, Graduate Recruitment, enrollment, Conducting Interviews, Real Estate, Interviews, Teamwork, Real Estate Transactions
Education
Armbrust Real Estate Institute 2014 — 2014
Licensed Broker Associate, Real Estate
Sam Houston State University 2009 — 2012
Bachelor of Business Administration, Marketing
Blinn College 2008 — 2009
Sealy High School 2005 — 2008
Your Castle Services November 2014 - Present
Percepta January 2015 - June 2015
Quad Learning, Inc. November 2013 - May 2014
Republic National Distributing Company February 2013 - August 2013
Sam Houston State University June 2011 - November 2012
Bearkat Books January 2011 - June 2011
Anytime Fitness December 2008 - July 2009
Steinhauser’s November 2006 - July 2008
Skills
Customer Service, Sales, Advertising, Management, Facebook, Social Media Marketing, Time Management, Team Building, Marketing, Social Media, PowerPoint, Outlook, Microsoft Office, Creative Solutions, Team-oriented, Data Entry, Student Recruiting, Photography, Adobe Creative Suite, Mac, Merchandising, Retail, Photoshop, Customer Engagement, Digital Photography, Inventory Management, Microsoft Excel, Organization, Academic Advising, Call Centers, Typing, Admissions Counseling, Salesforce Training, Outside Sales, Enrollment Management, Graduate Recruitment, enrollment, Conducting Interviews, Real Estate, Interviews, Teamwork, Real Estate Transactions
Education
Armbrust Real Estate Institute 2014 — 2014
Licensed Broker Associate, Real Estate
Sam Houston State University 2009 — 2012
Bachelor of Business Administration, Marketing
Blinn College 2008 — 2009
Sealy High School 2005 — 2008
Jennifer Gies Jennifer Gies's Percepta Experience January 2000 - January 2008
Job Applications Programmer/Analyst Specialist
Industry Hospital & Health Care
Experience
Ford Motor Company October 2014 - Present
CHE Trinity Health January 2008 - October 2014
Percepta January 2000 - January 2008
Skills
Troubleshooting, Healthcare Information..., Root Cause Analysis, SQL, Technical Support, VBScript, AutoIt, Microsoft Office, Business Objects, Crystal Reports, FileNet, Microsoft Excel, Access Database, Visual Basic 5.0/6.0, C++, Project Management, Technical Documentation, Technical Leadership, Testing, Servers, Databases, Access
Education
Wayne State University 1997 — 2003
Bachelor's Degree, Computer Science
Henry Ford Community College 1995 — 1997
None, Chemical Engineering
Ford Motor Company October 2014 - Present
CHE Trinity Health January 2008 - October 2014
Percepta January 2000 - January 2008
Skills
Troubleshooting, Healthcare Information..., Root Cause Analysis, SQL, Technical Support, VBScript, AutoIt, Microsoft Office, Business Objects, Crystal Reports, FileNet, Microsoft Excel, Access Database, Visual Basic 5.0/6.0, C++, Project Management, Technical Documentation, Technical Leadership, Testing, Servers, Databases, Access
Education
Wayne State University 1997 — 2003
Bachelor's Degree, Computer Science
Henry Ford Community College 1995 — 1997
None, Chemical Engineering
Katie Klohs's Percepta Experience December 2014 - Present
Job Ford SMARTT HQ
Industry Automotive
Experience
Percepta December 2014 - Present
Nationwide Technical & Executive Search, Inc. December 2012 - October 2014
Meri Lou Murray Recreation Center December 2011 - December 2012
Barton Hills Country Club May 2009 - September 2012
Skills
Microsoft Word, Customer Service, PowerPoint, Microsoft Office, Microsoft Excel, Cpr Certified, First Aid, Lifeguarding, Networking, Leadership, Talent Acquisition, Talent Management
Education
Eastern Michigan University 2008 — 2012
Bachelor of Science (BS), Communication, General
Eastern Michigan University
Percepta December 2014 - Present
Nationwide Technical & Executive Search, Inc. December 2012 - October 2014
Meri Lou Murray Recreation Center December 2011 - December 2012
Barton Hills Country Club May 2009 - September 2012
Skills
Microsoft Word, Customer Service, PowerPoint, Microsoft Office, Microsoft Excel, Cpr Certified, First Aid, Lifeguarding, Networking, Leadership, Talent Acquisition, Talent Management
Education
Eastern Michigan University 2008 — 2012
Bachelor of Science (BS), Communication, General
Eastern Michigan University
Elizabeth Mullins's Percepta Experience July 2013 - Present
Job Administrative Professional
Industry Consumer Services
Experience
Percepta July 2013 - Present
MRO Center 2012 - 2013
Better Commercial Cleaning 2010 - 2012
Frederick Veterinary Center, LLC 2005 - 2009
Skills
Customer Service, Customer Satisfaction, Outlook, Microsoft Office, Microsoft Excel, Data Entry, Microsoft Word, Customer Retention, Process Improvement, Sales, PowerPoint, Order Processing, Customer Experience, Account Management, Telephone Skills, Sales Order Processing, Accurate Data Entry, Copying, Fax, Customer Service..., Multi-line Phone, Spreadsheets, Result Oriented Approach, Leadership, Purchasing, Operations Management, Management, Team Building, Training, Project Planning, Inventory Management
Education
A Plus Real Estate School 2013 — 2013
Certificate of course completion, Real Estate
Brevard Community College 2003 — 2005
Office Adminstration
Percepta July 2013 - Present
MRO Center 2012 - 2013
Better Commercial Cleaning 2010 - 2012
Frederick Veterinary Center, LLC 2005 - 2009
Skills
Customer Service, Customer Satisfaction, Outlook, Microsoft Office, Microsoft Excel, Data Entry, Microsoft Word, Customer Retention, Process Improvement, Sales, PowerPoint, Order Processing, Customer Experience, Account Management, Telephone Skills, Sales Order Processing, Accurate Data Entry, Copying, Fax, Customer Service..., Multi-line Phone, Spreadsheets, Result Oriented Approach, Leadership, Purchasing, Operations Management, Management, Team Building, Training, Project Planning, Inventory Management
Education
A Plus Real Estate School 2013 — 2013
Certificate of course completion, Real Estate
Brevard Community College 2003 — 2005
Office Adminstration
Kristine Faraji's Percepta Experience January 2013 - May 2014
Job Freelance Writer
Industry Writing and Editing
Experience
Target July 2014 - Present
Freelance Writer 2013 - Present
Percepta January 2013 - May 2014
Starbucks August 2012 - January 2013
Caribou Coffee December 2011 - August 2012
SS Digital Media August 2011 - January 2012
Barnes & Noble May 2010 - November 2011
Patch.com July 2010 - September 2010
Target May 2009 - May 2010
Skills
Writing, Creative Writing, SEO, Wordpress, Copywriting, Copy Editing, Blogging
Education
Wayne State University 2006 — 2011
BA, English, Film Studies
Macomb Community College 2006 — 2008
Target July 2014 - Present
Freelance Writer 2013 - Present
Percepta January 2013 - May 2014
Starbucks August 2012 - January 2013
Caribou Coffee December 2011 - August 2012
SS Digital Media August 2011 - January 2012
Barnes & Noble May 2010 - November 2011
Patch.com July 2010 - September 2010
Target May 2009 - May 2010
Skills
Writing, Creative Writing, SEO, Wordpress, Copywriting, Copy Editing, Blogging
Education
Wayne State University 2006 — 2011
BA, English, Film Studies
Macomb Community College 2006 — 2008
Maria Lorena Zeledon Maria Lorena Zeledon's Percepta Experience July 2014 - Present
Job IT Support Technician at Percepta
Industry Information Technology and Services
Experience
Percepta July 2014 - Present
Comprehensive Health Services, Inc. - CHSi March 2012 - October 2013
MC Assembly January 2012 - March 2012
EMCO / HP / KSC August 2011 - October 2011
Brevard County Government February 2006 - February 2011
VALHALLA ENTERPRISES February 2004 - November 2005
BARTEC CORPORATION January 1997 - January 2004
Skills
Troubleshooting, Technical Support, Electronics, Process Improvement, Testing, Software Installation, Networking, Software Documentation, Operating Systems, Servers, Integration, Help Desk Support
Education
DeVry University Orlando, Florida 2011 — 2014
Bachelor of Applied Science (BASc), Technical Management BTHM, 3.0
Sheridan Technical School 2001 — 2003
Nework+, CCNA
DeVry Institute of Technology 1986 — 1989
Digital Electronics
Percepta July 2014 - Present
Comprehensive Health Services, Inc. - CHSi March 2012 - October 2013
MC Assembly January 2012 - March 2012
EMCO / HP / KSC August 2011 - October 2011
Brevard County Government February 2006 - February 2011
VALHALLA ENTERPRISES February 2004 - November 2005
BARTEC CORPORATION January 1997 - January 2004
Skills
Troubleshooting, Technical Support, Electronics, Process Improvement, Testing, Software Installation, Networking, Software Documentation, Operating Systems, Servers, Integration, Help Desk Support
Education
DeVry University Orlando, Florida 2011 — 2014
Bachelor of Applied Science (BASc), Technical Management BTHM, 3.0
Sheridan Technical School 2001 — 2003
Nework+, CCNA
DeVry Institute of Technology 1986 — 1989
Digital Electronics
Lee Ann Ray Lee Ann Ray's Percepta Experience November 2001 - Present
Job Process Improvement Specialist at Percepta
Industry Consumer Services
Experience
Percepta November 2001 - Present
Barnes & Noble October 2010 - August 2011
Florida Department of Health August 2000 - August 2011
Skills
Customer Satisfaction, Business Process..., Contact Centers, Continuous Improvement, Coaching, Metrics, Business Process Mapping
Education
Samford University 1996 — 1998
Bachelor's of Science, Dietetics/Dietitian
Brevard Community College 1994 — 1996
Bachelor of Arts (B.A.), General Studies
Percepta November 2001 - Present
Barnes & Noble October 2010 - August 2011
Florida Department of Health August 2000 - August 2011
Skills
Customer Satisfaction, Business Process..., Contact Centers, Continuous Improvement, Coaching, Metrics, Business Process Mapping
Education
Samford University 1996 — 1998
Bachelor's of Science, Dietetics/Dietitian
Brevard Community College 1994 — 1996
Bachelor of Arts (B.A.), General Studies
Chris Heston's Percepta Experience January 2007 - February 2007
Job IT Specialist at SpaceX Cape Canaveral
Industry Information Technology and Services
Experience
SpaceX March 2014 - Present
CMS Mechanical Services June 2011 - March 2014
GSI Commerce 2010 - 2011
Spectrum Technology Group February 2009 - December 2010
DRS Technologies January 2008 - September 2008
Harris Corporation February 2007 - December 2007
Percepta January 2007 - February 2007
JPMorgan Chase May 2006 - October 2006
SixteenFlavors.ltd January 2004 - October 2006
Calltech October 2005 - May 2006
Skills
Help Desk Support, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, PHP, MySQL, CSS, HTML, Android, iOS, TCP/IP, Photoshop, ShoreTel, VMware, XP, Active Directory, Troubleshooting, Hardware, Windows Server, Software Documentation, Technical Support, Windows, Computer Hardware, VPN, Linux, Cisco Technologies, System Administration, Laptops, Visual Basic, Call Centers, Disaster Recovery, Firewalls, Information Technology, Microsoft SQL Server, Network Security, Networking, Security, Testing, Web Design, Windows 7, Windows XP
Education
Columbus State Community College 1998 — 2000
Psychology
Eastern Florida State College 1997 — 1998
AA
SpaceX March 2014 - Present
CMS Mechanical Services June 2011 - March 2014
GSI Commerce 2010 - 2011
Spectrum Technology Group February 2009 - December 2010
DRS Technologies January 2008 - September 2008
Harris Corporation February 2007 - December 2007
Percepta January 2007 - February 2007
JPMorgan Chase May 2006 - October 2006
SixteenFlavors.ltd January 2004 - October 2006
Calltech October 2005 - May 2006
Skills
Help Desk Support, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, PHP, MySQL, CSS, HTML, Android, iOS, TCP/IP, Photoshop, ShoreTel, VMware, XP, Active Directory, Troubleshooting, Hardware, Windows Server, Software Documentation, Technical Support, Windows, Computer Hardware, VPN, Linux, Cisco Technologies, System Administration, Laptops, Visual Basic, Call Centers, Disaster Recovery, Firewalls, Information Technology, Microsoft SQL Server, Network Security, Networking, Security, Testing, Web Design, Windows 7, Windows XP
Education
Columbus State Community College 1998 — 2000
Psychology
Eastern Florida State College 1997 — 1998
AA
Kristen Zeiser's Percepta Experience March 2005 - June 2006
Job Ministry Assistant at Johnson Ferry Global Ministries
Industry Nonprofit Organization Management
Experience
Johnson Ferry Global Ministries October 2014 - Present
Synergy Release Sports September 2013 - October 2014
Christian Care Ministry January 2011 - June 2013
Christian Care Ministry February 2010 - January 2011
Christian Care Ministry August 2009 - February 2010
Alliance Communciations January 2009 - July 2009
Percepta March 2005 - June 2006
Skills
Leadership, Team Leadership, Organizational..., Process Management, Business Process..., Business Development, Processing, Customer Service, Interpersonal Leadership, Interpersonal..., Dependable Team Player, Motivated self-starter, Quick Thinker, Multi Tasking, Grace Under Pressure, Nonprofits, Customer Satisfaction, Program Management, CRM, Networking, Software Documentation, Process Improvement, Call Centers, Data Entry, Leadership Development, Research, Training, Microsoft Office, Team Building
Education
University of Central Florida 2006 — 2008
Bachelor of Applied Science (BASc), Organizational/Interpersonal Communication
Brevard Community College 2004 — 2006
Associate of Arts (A.A.)
Johnson Ferry Global Ministries October 2014 - Present
Synergy Release Sports September 2013 - October 2014
Christian Care Ministry January 2011 - June 2013
Christian Care Ministry February 2010 - January 2011
Christian Care Ministry August 2009 - February 2010
Alliance Communciations January 2009 - July 2009
Percepta March 2005 - June 2006
Skills
Leadership, Team Leadership, Organizational..., Process Management, Business Process..., Business Development, Processing, Customer Service, Interpersonal Leadership, Interpersonal..., Dependable Team Player, Motivated self-starter, Quick Thinker, Multi Tasking, Grace Under Pressure, Nonprofits, Customer Satisfaction, Program Management, CRM, Networking, Software Documentation, Process Improvement, Call Centers, Data Entry, Leadership Development, Research, Training, Microsoft Office, Team Building
Education
University of Central Florida 2006 — 2008
Bachelor of Applied Science (BASc), Organizational/Interpersonal Communication
Brevard Community College 2004 — 2006
Associate of Arts (A.A.)
Tiffani Chambers Tiffani Chambers's Percepta Experience June 2008 - June 2009
Job Mortgage Underwriter at Wingspan Portfolio Advisors
Industry Financial Services
Experience
Wingspan Portfolio Advisors January 2013 - Present
JPMorgan Chase September 2012 - January 2013
JPMorgan Chase March 2010 - September 2012
Washington mutual May 2009 - March 2010
Percepta June 2008 - June 2009
Skills
Mortgage Underwriting, Mortgage Banking, Finance, Credit Analysis, Employee Training, Customer Service, Loss Mitigation, Default, Collections, Fixed Income Analysis, Government Loans, FHA financing, Banking, Credit, Credit Risk, FHA, FHA Financing, Leadership, Loans, Microsoft Office, Mortgage Lending
Education
Eastern Florida State College 2010 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Eastern Florida State College
Wingspan Portfolio Advisors January 2013 - Present
JPMorgan Chase September 2012 - January 2013
JPMorgan Chase March 2010 - September 2012
Washington mutual May 2009 - March 2010
Percepta June 2008 - June 2009
Skills
Mortgage Underwriting, Mortgage Banking, Finance, Credit Analysis, Employee Training, Customer Service, Loss Mitigation, Default, Collections, Fixed Income Analysis, Government Loans, FHA financing, Banking, Credit, Credit Risk, FHA, FHA Financing, Leadership, Loans, Microsoft Office, Mortgage Lending
Education
Eastern Florida State College 2010 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Eastern Florida State College
Jeff Daughtridge's Percepta Experience February 2013 - Present
Job Client Service Manager (West Coast), Concierge SME, Mentor Lincoln Motor Company
Industry Marketing and Advertising
Experience
Percepta February 2013 - Present
Custom Engraving Co August 2012 - September 2012
Florida Discount Music July 2007 - January 2012
Guitar Den September 2005 - July 2007
Golden Cue Billiard Center November 2001 - August 2005
Florida Discount Music May 2001 - August 2003
Skills
Retail, Customer Service, Inventory Management, Typing, Prompt, Punctual, Web, Reliability, Social Networking, Hard Worker, Web Design, Online Marketing, General Sales, Written Skills, Follow-up, Web Presence, Promoting Events, Online Sales, Social Media Marketing, Time Management, Promotions, Facebook, YouTube, Online Advertising, Event Marketing, Administration, Stock Control, Computers, Cash Handling Experience, Clerical Skills, Microsoft Office, Soldering, Photography, Photoshop, Sales, Event Planning, Team Leadership, Team-oriented, Writing, Market Research, Microsoft Word, PowerPoint, Advertising, Customer Satisfaction, Marketing, System Administration, WordPress, Training, Social Media, Public Relations
Education
University of Central Florida
Bachelor's, Business Administration
Eastern Florida State College
Associate, Arts-Business
Percepta February 2013 - Present
Custom Engraving Co August 2012 - September 2012
Florida Discount Music July 2007 - January 2012
Guitar Den September 2005 - July 2007
Golden Cue Billiard Center November 2001 - August 2005
Florida Discount Music May 2001 - August 2003
Skills
Retail, Customer Service, Inventory Management, Typing, Prompt, Punctual, Web, Reliability, Social Networking, Hard Worker, Web Design, Online Marketing, General Sales, Written Skills, Follow-up, Web Presence, Promoting Events, Online Sales, Social Media Marketing, Time Management, Promotions, Facebook, YouTube, Online Advertising, Event Marketing, Administration, Stock Control, Computers, Cash Handling Experience, Clerical Skills, Microsoft Office, Soldering, Photography, Photoshop, Sales, Event Planning, Team Leadership, Team-oriented, Writing, Market Research, Microsoft Word, PowerPoint, Advertising, Customer Satisfaction, Marketing, System Administration, WordPress, Training, Social Media, Public Relations
Education
University of Central Florida
Bachelor's, Business Administration
Eastern Florida State College
Associate, Arts-Business
Stuart Beame Stuart Beame's Percepta Experience February 2012 - Present
Job North America Regional Manager Learning, Development and Performance at Percepta/Ford
Industry Automotive
Experience
Percepta February 2012 - Present
Novant Health June 2011 - October 2012
Central Piedmont Community College June 2006 - June 2011
INTELLIRISK MANAGEMENT CORP January 2005 - May 2006
Direct Activation DIRECTV January 2003 - September 2004
Alorica January 1998 - December 2003
US Census Bureau 1999 - 2000
BELLSOUTH ADVERTISING & PUBLISHING CORP February 1988 - December 1997
Skills
Six Sigma, TQM, Quality Assurance, Training, Process Improvement, Customer Service, Public Speaking, Team Building, Leadership, Project Management, Organizational..., Call Center, Data Analysis, Microsoft Office, Strategic Planning, Program Management, Coaching, Software Documentation, Non-profits, Marketing, Performance Management, E-Learning, Event Planning, Project Planning, Change Management, Start-ups, Vendor Management, Management, Analysis, Employee Relations, Instructional Design, Healthcare, Staff Development, Problem Solving, Team Leadership, Teaching, Research, Microsoft Excel, Sales, Strategy, PowerPoint, Human Resources, Leadership Development, Business Process..., Business Analysis, Outlook, Operations Management, Mentoring, Recruiting, Budgets
Education
Barry University 1996 — 1998
Bachelor of Arts (B.A.), Human Resources Management and Services
University of South Florida 1984 — 1986
MDCC 1982 — 1984
Associate of Arts (A.A.), Business Administration and Management, General
Miami Dade Community College 1982 — 1984
Associate of Arts (A.A.), Business Administration and Management, General
Percepta February 2012 - Present
Novant Health June 2011 - October 2012
Central Piedmont Community College June 2006 - June 2011
INTELLIRISK MANAGEMENT CORP January 2005 - May 2006
Direct Activation DIRECTV January 2003 - September 2004
Alorica January 1998 - December 2003
US Census Bureau 1999 - 2000
BELLSOUTH ADVERTISING & PUBLISHING CORP February 1988 - December 1997
Skills
Six Sigma, TQM, Quality Assurance, Training, Process Improvement, Customer Service, Public Speaking, Team Building, Leadership, Project Management, Organizational..., Call Center, Data Analysis, Microsoft Office, Strategic Planning, Program Management, Coaching, Software Documentation, Non-profits, Marketing, Performance Management, E-Learning, Event Planning, Project Planning, Change Management, Start-ups, Vendor Management, Management, Analysis, Employee Relations, Instructional Design, Healthcare, Staff Development, Problem Solving, Team Leadership, Teaching, Research, Microsoft Excel, Sales, Strategy, PowerPoint, Human Resources, Leadership Development, Business Process..., Business Analysis, Outlook, Operations Management, Mentoring, Recruiting, Budgets
Education
Barry University 1996 — 1998
Bachelor of Arts (B.A.), Human Resources Management and Services
University of South Florida 1984 — 1986
MDCC 1982 — 1984
Associate of Arts (A.A.), Business Administration and Management, General
Miami Dade Community College 1982 — 1984
Associate of Arts (A.A.), Business Administration and Management, General
David Gohl David Gohl's Percepta Experience November 2004 - December 2009
Job Network Engineer at H.S. Network Technologies
Industry Information Technology and Services
Experience
H.S. Network Technologies January 2015 - Present
Arrow Electronics August 2010 - January 2015
Modis December 2009 - August 2010
Percepta November 2004 - December 2009
Health Care Solutions September 2002 - October 2003
Skills
Network Engineering, Network Design, Network Security, Network Architecture, Network Administration, Networking, Network Load Balancing, Enterprise Networking, Routers, Switches, Firewalls, CCNA, Cisco Technologies, Cisco ASA, Cisco Nexus, Juniper Technologies, Arista, Checkpoint, F5 BigIP, WAN, LAN, LAN-WAN, BGP, EIGRP, DNS, VPN, Network Monitoring Tools, SNMP, Netflow, Intrusion Detection, IT Management, Troubleshooting, Vendor Management, Disaster Recovery, TCP/IP, Data Center, VoIP, IIS, Visio
Education
Central Michigan University 2007 — 2010
B.S.
H.S. Network Technologies January 2015 - Present
Arrow Electronics August 2010 - January 2015
Modis December 2009 - August 2010
Percepta November 2004 - December 2009
Health Care Solutions September 2002 - October 2003
Skills
Network Engineering, Network Design, Network Security, Network Architecture, Network Administration, Networking, Network Load Balancing, Enterprise Networking, Routers, Switches, Firewalls, CCNA, Cisco Technologies, Cisco ASA, Cisco Nexus, Juniper Technologies, Arista, Checkpoint, F5 BigIP, WAN, LAN, LAN-WAN, BGP, EIGRP, DNS, VPN, Network Monitoring Tools, SNMP, Netflow, Intrusion Detection, IT Management, Troubleshooting, Vendor Management, Disaster Recovery, TCP/IP, Data Center, VoIP, IIS, Visio
Education
Central Michigan University 2007 — 2010
B.S.
Jessica Stoltzman Jessica Stoltzman's Percepta Experience August 2010 - January 2013
Job Teacher
Industry Primary/Secondary Education
Experience
Brevard Public Schools February 2014 - Present
Tropic Coast Realty October 2013 - August 2014
Percepta August 2010 - January 2013
Vortex Debt Group October 2007 - May 2010
Skills
Team Building, Call Centers, Process Improvement, Call Center, Customer Satisfaction, Performance Management, Customer Service, Customer Retention, Account Management, Training, Recruiting, Program Management, Human Resources, Leadership, Customer Experience, CRM, Coaching, Employee Training, Sales, Team Leadership, Leadership Development
Education
Ashford University 2007 — 2009
Bachelor of Arts (B.A.), Psychology
Mississippi State University
Educational Psychology
Brevard Public Schools February 2014 - Present
Tropic Coast Realty October 2013 - August 2014
Percepta August 2010 - January 2013
Vortex Debt Group October 2007 - May 2010
Skills
Team Building, Call Centers, Process Improvement, Call Center, Customer Satisfaction, Performance Management, Customer Service, Customer Retention, Account Management, Training, Recruiting, Program Management, Human Resources, Leadership, Customer Experience, CRM, Coaching, Employee Training, Sales, Team Leadership, Leadership Development
Education
Ashford University 2007 — 2009
Bachelor of Arts (B.A.), Psychology
Mississippi State University
Educational Psychology
Bryce Kircheis Bryce Kircheis's Percepta Experience June 1999 - November 2011
Job Project Manager at Comau
Industry Industrial Automation
Experience
Comau February 2015 - Present
Comau January 2012 - Present
Percepta June 1999 - November 2011
EDS January 1996 - June 1999
Ferris State University August 1993 - December 1995
Skills
Process Development, Six Sigma, Automotive, Customer Service, Data Analysis, Customer Satisfaction, Quality Management, Problem Solving, Process Improvement, Analysis, Process Engineering, Excel, Outlook, Word, PowerPoint, Program Management, welding, Technical Training, Microsoft Excel, Call Centers, Continuous Improvement, Software Documentation, Operations Management, Welding, Microsoft Word, Process Simulation, Lean Manufacturing
Education
University of Phoenix 2002 — 2004
MBA, Master of Business Administration
Ferris State University 1994 — 1996
BS, Automotive Management
Ferris State University 1991 — 1994
AS, Auto Body Repair
Comau February 2015 - Present
Comau January 2012 - Present
Percepta June 1999 - November 2011
EDS January 1996 - June 1999
Ferris State University August 1993 - December 1995
Skills
Process Development, Six Sigma, Automotive, Customer Service, Data Analysis, Customer Satisfaction, Quality Management, Problem Solving, Process Improvement, Analysis, Process Engineering, Excel, Outlook, Word, PowerPoint, Program Management, welding, Technical Training, Microsoft Excel, Call Centers, Continuous Improvement, Software Documentation, Operations Management, Welding, Microsoft Word, Process Simulation, Lean Manufacturing
Education
University of Phoenix 2002 — 2004
MBA, Master of Business Administration
Ferris State University 1994 — 1996
BS, Automotive Management
Ferris State University 1991 — 1994
AS, Auto Body Repair
Harry Harvey Harry Harvey's Percepta Experience October 2012 - Present
Job Senior Business Analyst
Industry Automotive
Experience
Percepta October 2012 - Present
Percepta October 2007 - October 2012
Convergys June 2004 - October 2007
Tek Systems 2001 - 2004
EDS 2000 - 2001
Visteon 1997 - 1999
Skills
SQL, Windows 7, Visio, Oracle, Software Documentation, Technical Support, Call Center, Requirements Analysis, ITIL, SDLC, Process Improvement, VBScript, SharePoint, Call Centers, Network Administration, System Deployment, Leadership, Management
Education
DeVry University 2013 — 2015
Network Secuirties, Cisco
Henry Ford Community College 2008 — 2012
Associates in Networking Administration - Cisco, Computer Information Systems
Davenport University 1987 — 1992
Percepta October 2012 - Present
Percepta October 2007 - October 2012
Convergys June 2004 - October 2007
Tek Systems 2001 - 2004
EDS 2000 - 2001
Visteon 1997 - 1999
Skills
SQL, Windows 7, Visio, Oracle, Software Documentation, Technical Support, Call Center, Requirements Analysis, ITIL, SDLC, Process Improvement, VBScript, SharePoint, Call Centers, Network Administration, System Deployment, Leadership, Management
Education
DeVry University 2013 — 2015
Network Secuirties, Cisco
Henry Ford Community College 2008 — 2012
Associates in Networking Administration - Cisco, Computer Information Systems
Davenport University 1987 — 1992
Monique Mersereau Monique Mersereau's Percepta Experience November 2004 - November 2005
Job Zone Manager at Ford Motor Company
Industry Automotive
Experience
Ford Motor Company November 2005 - Present
Percepta November 2004 - November 2005
Vanguard Car Rental March 1998 - November 2003
Skills
Customer Satisfaction, Management, Operations Management, Call Center, Automotive, Retail, Automobile, Account Management, Sales, Team Building, Marketing, Forecasting, Call Centers, Strategic Planning, Profit, Customer Service, Inventory Management, Process Improvement, Automotive Aftermarket, Sales Process, Dealer Management, Vehicles, Parts, Customer Retention, Leadership, Pricing, Budgets, Business Development, Dealers, Team Leadership, Warranty, Training, Sales Operations, Coaching, Fleet Management, New Business Development, Purchasing, Selling, Cross-functional Team..., Customer Experience, Sales Management, B2B, Market Planning, Competitive Analysis, Automotive Parts, Continuous Improvement, Negotiation, Tires, Business Planning, Product Development
Education
City University of New York City College
Florida Atlantic University
University of Phoenix
Ford Motor Company November 2005 - Present
Percepta November 2004 - November 2005
Vanguard Car Rental March 1998 - November 2003
Skills
Customer Satisfaction, Management, Operations Management, Call Center, Automotive, Retail, Automobile, Account Management, Sales, Team Building, Marketing, Forecasting, Call Centers, Strategic Planning, Profit, Customer Service, Inventory Management, Process Improvement, Automotive Aftermarket, Sales Process, Dealer Management, Vehicles, Parts, Customer Retention, Leadership, Pricing, Budgets, Business Development, Dealers, Team Leadership, Warranty, Training, Sales Operations, Coaching, Fleet Management, New Business Development, Purchasing, Selling, Cross-functional Team..., Customer Experience, Sales Management, B2B, Market Planning, Competitive Analysis, Automotive Parts, Continuous Improvement, Negotiation, Tires, Business Planning, Product Development
Education
City University of New York City College
Florida Atlantic University
University of Phoenix
Arman Garfield's Percepta Experience November 2008 - July 2011
Job Networking Systems Engineer
Industry Information Technology and Services
Experience
Arabic Pickle Company July 2015 - Present
Artisan Pickle & Distribution Co. April 2015 - Present
EHIM, Inc. September 2013 - Present
First Class Consultants April 2008 - Present
Percepta November 2008 - July 2011
Synova November 2008 - July 2011
Ford Motor Company August 2008 - July 2010
ASG Renaissance April 2008 - November 2008
Recaro North America 2007 - 2008
TI Automotive 2006 - 2007
Skills
Troubleshooting, HTML, Network Administration, Networking, Active Directory, Servers, Cisco Technologies, Microsoft Exchange, Switches, TCP/IP, Technical Support, Hardware, VPN, Routers, Management, Software Installation, System Deployment, Windows Server, Customer Service
Education
VTC 2014 — 2015
Certificate, Windows SharePoint 2010
Oakland Community College 2000 — 2002
CIS, Computer Information Systems, Networks +, Javascript, Configuring CDE, Internet & Webpage Design
Baker College Business and Corporate Services 1998 — 2000
BIS, General, English, Math, Business, Computer Infromation
Avondale High School 1994 — 1998
General Studies
Arabic Pickle Company July 2015 - Present
Artisan Pickle & Distribution Co. April 2015 - Present
EHIM, Inc. September 2013 - Present
First Class Consultants April 2008 - Present
Percepta November 2008 - July 2011
Synova November 2008 - July 2011
Ford Motor Company August 2008 - July 2010
ASG Renaissance April 2008 - November 2008
Recaro North America 2007 - 2008
TI Automotive 2006 - 2007
Skills
Troubleshooting, HTML, Network Administration, Networking, Active Directory, Servers, Cisco Technologies, Microsoft Exchange, Switches, TCP/IP, Technical Support, Hardware, VPN, Routers, Management, Software Installation, System Deployment, Windows Server, Customer Service
Education
VTC 2014 — 2015
Certificate, Windows SharePoint 2010
Oakland Community College 2000 — 2002
CIS, Computer Information Systems, Networks +, Javascript, Configuring CDE, Internet & Webpage Design
Baker College Business and Corporate Services 1998 — 2000
BIS, General, English, Math, Business, Computer Infromation
Avondale High School 1994 — 1998
General Studies
Voronnie Murriel's Percepta Experience 2010 - 2011
Job Warranty Contact Center Claims Processor at Astadia
Industry Automotive
Experience
Astadia January 2013 - Present
Percepta 2010 - 2011
Percepta ~ Creating customer loyalty for 15 years! 2006 - 2009
Percepta ~ Creating customer loyalty for 15 years! 2005 - 2006
Percepta ~ Creating customer loyalty for 15 years! 2003 - 2005
Skills
Customer Service, Training, Team Building, Coaching, Customer Satisfaction, Team Leadership, Process Improvement, Outlook, Operations Management, Change Management, Microsoft Excel, Microsoft Word, PowerPoint
Education
Kaplan University 2009 — 2011
Bachelor's degree, Criminal Justice and Corrections, 3.0
Astadia January 2013 - Present
Percepta 2010 - 2011
Percepta ~ Creating customer loyalty for 15 years! 2006 - 2009
Percepta ~ Creating customer loyalty for 15 years! 2005 - 2006
Percepta ~ Creating customer loyalty for 15 years! 2003 - 2005
Skills
Customer Service, Training, Team Building, Coaching, Customer Satisfaction, Team Leadership, Process Improvement, Outlook, Operations Management, Change Management, Microsoft Excel, Microsoft Word, PowerPoint
Education
Kaplan University 2009 — 2011
Bachelor's degree, Criminal Justice and Corrections, 3.0
sybil cole's Percepta Experience March 2011 - Present
Job business Analyst at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta March 2011 - Present
ATT 2009 - March 2011
ATT 2009 - March 2011
TCF Bank January 2008 - January 2009
Foot Locker May 1996 - 2009
Imperial Sports January 1994 - January 1996
Skills
Accounting, Business Analysis, CRM, Customer Service, Process Improvement, Sales, Software Documentation, Troubleshooting, Call Centers, Customer Satisfaction, Customer Experience, Problem Solving, Documentation, Team Leadership, Management, Analysis
Education
National Institute of Technology
Diploma
Wayne County Community College
Henry Ford Community College
Accounting
Davenport University
Lewis College of Business
Percepta March 2011 - Present
ATT 2009 - March 2011
ATT 2009 - March 2011
TCF Bank January 2008 - January 2009
Foot Locker May 1996 - 2009
Imperial Sports January 1994 - January 1996
Skills
Accounting, Business Analysis, CRM, Customer Service, Process Improvement, Sales, Software Documentation, Troubleshooting, Call Centers, Customer Satisfaction, Customer Experience, Problem Solving, Documentation, Team Leadership, Management, Analysis
Education
National Institute of Technology
Diploma
Wayne County Community College
Henry Ford Community College
Accounting
Davenport University
Lewis College of Business
Saskia Buggenhout Saskia Buggenhout's Percepta Experience May 2013 - November 2013
Job Marketing Coordinator at Cummings Electrical
Industry Public Relations and Communications
Experience
Cummings Electrical March 2014 - Present
Percepta May 2013 - November 2013
IBC Airways October 2012 - May 2013
Florida Institute of Technology Athletic Communication Department January 2012 - May 2012
Ernst & Young June 2008 - July 2008
Skills
Social Media, Facebook, Microsoft Office, Press Releases, Event Planning, PowerPoint, Customer Service, Leadership, Microsoft Word, Marketing, Management, Social Networking, French, Marketing Communications, Microsoft Excel, Research, Social Media Marketing, Twitter, Public Speaking, Teamwork, Salesforce.com, InDesign, Illustrator, Design
Education
The University of Dallas 2014 — 2016
Master of Business Administration (M.B.A.), 3.95
Florida Institute of Technology 2010 — 2012
Bachelor of Science, Business and Marketing Communications, 3.53
Southern Methodist University 2006 — 2010
Bachelor of Arts, Foreign Languages and Literature, Latin American Studies
Cummings Electrical March 2014 - Present
Percepta May 2013 - November 2013
IBC Airways October 2012 - May 2013
Florida Institute of Technology Athletic Communication Department January 2012 - May 2012
Ernst & Young June 2008 - July 2008
Skills
Social Media, Facebook, Microsoft Office, Press Releases, Event Planning, PowerPoint, Customer Service, Leadership, Microsoft Word, Marketing, Management, Social Networking, French, Marketing Communications, Microsoft Excel, Research, Social Media Marketing, Twitter, Public Speaking, Teamwork, Salesforce.com, InDesign, Illustrator, Design
Education
The University of Dallas 2014 — 2016
Master of Business Administration (M.B.A.), 3.95
Florida Institute of Technology 2010 — 2012
Bachelor of Science, Business and Marketing Communications, 3.53
Southern Methodist University 2006 — 2010
Bachelor of Arts, Foreign Languages and Literature, Latin American Studies
alatha pearson alatha pearson's Percepta Experience April 2011 - Present
Job Quality Specialist at Percepta
Industry Automotive
Experience
Percepta April 2011 - Present
Skills
Call Centers, Quality Assurance, Training, Six Sigma, Troubleshooting, Business Process..., Data Analysis, CRM, Customer Experience, Continuous Improvement, Process Improvement, Employee Training, Contact Centers
Education
Eastern Florida State College
Associate of Arts (A.A.), Elementary Education and Teaching
University of Central Florida
English/Language Arts Teacher Education
Percepta April 2011 - Present
Skills
Call Centers, Quality Assurance, Training, Six Sigma, Troubleshooting, Business Process..., Data Analysis, CRM, Customer Experience, Continuous Improvement, Process Improvement, Employee Training, Contact Centers
Education
Eastern Florida State College
Associate of Arts (A.A.), Elementary Education and Teaching
University of Central Florida
English/Language Arts Teacher Education
Steven Fuelling Steven Fuelling's Percepta Experience March 2006 - January 2009
Job Customer Assistance Specialist at JP Morgan Chase
Industry Financial Services
Experience
Wingspan Portfolio Advisors August 2014 - Present
JP Morgan Chase January 2009 - August 2014
Percepta March 2006 - January 2009
Skills
Customer Service, Mortgage Servicing, Collections, Mortgage Underwriting, Staff Supervision, Report Writing, Quality Assurance, FDCPA Guidelines, Mortgage Modification
Education
Brevard Community College
Wingspan Portfolio Advisors August 2014 - Present
JP Morgan Chase January 2009 - August 2014
Percepta March 2006 - January 2009
Skills
Customer Service, Mortgage Servicing, Collections, Mortgage Underwriting, Staff Supervision, Report Writing, Quality Assurance, FDCPA Guidelines, Mortgage Modification
Education
Brevard Community College
Bethany Beckham, MBA, PMP's Percepta Experience August 2003 - December 2010
Job Project Manager at Health Care Service Corporation
Industry Insurance
Experience
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - Present
Deloitte November 2012 - July 2013
AIM Specialty Health July 2012 - November 2012
Blue Cross Blue Shield of Michigan November 2011 - July 2012
Thomson Reuters December 2010 - November 2011
Self January 2007 - 2011
Percepta August 2003 - December 2010
Detroit Media Partnership January 2000 - August 2003
Skills
Project Management, Program Management, Process Improvement, SDLC, Vendor Management, Project Portfolio..., Integration, Business Analysis, Leadership, Management Consulting, Strategy, Software Documentation, SharePoint, Business Intelligence, Business Process..., Analysis, Customer Service, MS Project, SQL, Visio, Troubleshooting, Business Development, Oracle, Microsoft Project
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Masters of Business Administration, Information Systems Management
University of Michigan-Dearborn 2000 — 2010
Bachelors, Business, Communications, Psychology
Henry Ford Community College 2005 — 2007
Associates, Business Management
Martin Luther King Jr Senior High School 1996 — 2000
Diploma, Math, Science, and Applied Technology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - Present
Deloitte November 2012 - July 2013
AIM Specialty Health July 2012 - November 2012
Blue Cross Blue Shield of Michigan November 2011 - July 2012
Thomson Reuters December 2010 - November 2011
Self January 2007 - 2011
Percepta August 2003 - December 2010
Detroit Media Partnership January 2000 - August 2003
Skills
Project Management, Program Management, Process Improvement, SDLC, Vendor Management, Project Portfolio..., Integration, Business Analysis, Leadership, Management Consulting, Strategy, Software Documentation, SharePoint, Business Intelligence, Business Process..., Analysis, Customer Service, MS Project, SQL, Visio, Troubleshooting, Business Development, Oracle, Microsoft Project
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Masters of Business Administration, Information Systems Management
University of Michigan-Dearborn 2000 — 2010
Bachelors, Business, Communications, Psychology
Henry Ford Community College 2005 — 2007
Associates, Business Management
Martin Luther King Jr Senior High School 1996 — 2000
Diploma, Math, Science, and Applied Technology
Stephanie Stern, PHR Stephanie Stern, PHR's Percepta Experience May 2005 - May 2015
Job Senior Human Resource Specialist at Insperity
Industry Human Resources
Experience
Insperity May 2015 - Present
Percepta May 2005 - May 2015
Chase Mellon Shareholder Services June 1995 - April 1998
Alliance Capital Management May 1990 - June 1995
Skills
Performance Management, Talent Management, Employee Relations, HR Policies, Onboarding, Talent Acquisition, HR Consulting, Workforce Management, CRM, Recruiting, Human Resources
Education
Emory University
Bachelor of Arts (BA), Political Science
Insperity May 2015 - Present
Percepta May 2005 - May 2015
Chase Mellon Shareholder Services June 1995 - April 1998
Alliance Capital Management May 1990 - June 1995
Skills
Performance Management, Talent Management, Employee Relations, HR Policies, Onboarding, Talent Acquisition, HR Consulting, Workforce Management, CRM, Recruiting, Human Resources
Education
Emory University
Bachelor of Arts (BA), Political Science
Sandi Marti Sandi Marti's Percepta Experience October 2000 - February 2014
Job Native Medicine LLC, Owner
Industry Outsourcing/Offshoring
Experience
Native Medicine LLC March 2013 - Present
Percepta October 2000 - February 2014
Premier Cruises January 1988 - September 2000
Skills
Call Centers, BPO, Contact Centers, Workforce Management, Service Delivery, Marketing Strategy, Ownership, Team Leadership, Communication Skills, Leadership Development, Notary Public, Quality Assurance, Customer Experience, Customer Service, Management, Performance Management, Customer Satisfaction, Leadership, Account Management, Business Process..., CRM, Change Management, Coaching, Cross-functional Team..., Customer Retention, Data Analysis, Employee Engagement, Employee Relations, Employee Training, Human Resources, Inbound Marketing, Interviews, Key Performance..., Metrics, Operations Management, Outsourcing, Process Improvement, Program Management, Project Management, Project Planning, Six Sigma, Recruiting, Software Documentation, Team Building, Talent Acquisition, Telecommunications, Training, Training Delivery, Troubleshooting, Vendor Management
Education
Keiser College 2001 — 2001
A+ Certification
Crown Business School 1983 — 1985
Accounting
Native Medicine LLC March 2013 - Present
Percepta October 2000 - February 2014
Premier Cruises January 1988 - September 2000
Skills
Call Centers, BPO, Contact Centers, Workforce Management, Service Delivery, Marketing Strategy, Ownership, Team Leadership, Communication Skills, Leadership Development, Notary Public, Quality Assurance, Customer Experience, Customer Service, Management, Performance Management, Customer Satisfaction, Leadership, Account Management, Business Process..., CRM, Change Management, Coaching, Cross-functional Team..., Customer Retention, Data Analysis, Employee Engagement, Employee Relations, Employee Training, Human Resources, Inbound Marketing, Interviews, Key Performance..., Metrics, Operations Management, Outsourcing, Process Improvement, Program Management, Project Management, Project Planning, Six Sigma, Recruiting, Software Documentation, Team Building, Talent Acquisition, Telecommunications, Training, Training Delivery, Troubleshooting, Vendor Management
Education
Keiser College 2001 — 2001
A+ Certification
Crown Business School 1983 — 1985
Accounting
Mandy Geiger Mandy Geiger's Percepta Experience February 2006 - January 2007
Job Electronics Technician
Industry Defense & Space
Experience
DRS Technologies, Inc. May 2007 - August 2008
Percepta February 2006 - January 2007
Lason Systems Inc. January 2005 - February 2006
DialAmerica Marketing September 2004 - March 2005
US Navy July 2000 - July 2004
Skills
Team Leadership, Educational Leadership, Microsoft Excel, Microsoft Word, Data Entry, Organized, Team Motivation, Positive Discipline, Energized, Veteran, Electronics Technician
Education
Eisenhower Sr. High School 1997 — 2000
High School
Eastern Florida State College
Associate’s Degree, Information Technology
DRS Technologies, Inc. May 2007 - August 2008
Percepta February 2006 - January 2007
Lason Systems Inc. January 2005 - February 2006
DialAmerica Marketing September 2004 - March 2005
US Navy July 2000 - July 2004
Skills
Team Leadership, Educational Leadership, Microsoft Excel, Microsoft Word, Data Entry, Organized, Team Motivation, Positive Discipline, Energized, Veteran, Electronics Technician
Education
Eisenhower Sr. High School 1997 — 2000
High School
Eastern Florida State College
Associate’s Degree, Information Technology
David Creager David Creager's Percepta Experience June 2014 - December 2014
Job Van driver for outpatient recovery program
Industry Transportation/Trucking/Railroad
Experience
S.t.e.p.s. inc June 2015 - Present
Percepta June 2014 - December 2014
Nickelodeon Suites Resort June 2013 - March 2014
dccreager@gmail.com January 2013 - June 2013
Vocelli Pizza September 2007 - December 2012
East Frederick Self Storage May 2003 - August 2006
Skills
Social Networking, Social Media, Microsoft Word, Restaurants, Microsoft Excel, POS, Direct Marketing, Direct Mail, Restaurant Management, B2B Marketing, Marketing Communications, Social Media Marketing, Social Media Strategist, B2C, Search Advertising, Integrated Marketing, PPC Bid Management, Hiring Employees, Time Management, Food Service, Marketing
Education
Frederick Community College 1982 — 1986
N/A, Business Administration and Management, General
Walkersville High School 1978 — 1982
Diploma, General Studies
S.t.e.p.s. inc June 2015 - Present
Percepta June 2014 - December 2014
Nickelodeon Suites Resort June 2013 - March 2014
dccreager@gmail.com January 2013 - June 2013
Vocelli Pizza September 2007 - December 2012
East Frederick Self Storage May 2003 - August 2006
Skills
Social Networking, Social Media, Microsoft Word, Restaurants, Microsoft Excel, POS, Direct Marketing, Direct Mail, Restaurant Management, B2B Marketing, Marketing Communications, Social Media Marketing, Social Media Strategist, B2C, Search Advertising, Integrated Marketing, PPC Bid Management, Hiring Employees, Time Management, Food Service, Marketing
Education
Frederick Community College 1982 — 1986
N/A, Business Administration and Management, General
Walkersville High School 1978 — 1982
Diploma, General Studies
Eric Reding Eric Reding's Percepta Experience February 2013 - September 2015
Job AOA District Manager
Industry Automotive
Experience
The Reynolds and Reynolds Company September 2015 - Present
Percepta February 2013 - September 2015
Visual Dynamics, Inc. October 2011 - February 2013
Ask My Computer Guy, LLC August 2007 - October 2011
Office Depot January 2005 - August 2007
Representative Dave Weldon June 2003 - July 2003
Skills
Customer Service, Management, Process Improvement, Leadership, Training, Team Leadership, Customer Satisfaction, Team Building, Operations Management, Change Management, Public Speaking, Troubleshooting
Education
University of Central Florida 2004 — 2011
Bachelor of Arts (B.A.), Political Science; Coaching
Eastern Florida State College 2002 — 2004
Associate of Arts (A.A.)
Merritt Island High School 1999 — 2002
The Reynolds and Reynolds Company September 2015 - Present
Percepta February 2013 - September 2015
Visual Dynamics, Inc. October 2011 - February 2013
Ask My Computer Guy, LLC August 2007 - October 2011
Office Depot January 2005 - August 2007
Representative Dave Weldon June 2003 - July 2003
Skills
Customer Service, Management, Process Improvement, Leadership, Training, Team Leadership, Customer Satisfaction, Team Building, Operations Management, Change Management, Public Speaking, Troubleshooting
Education
University of Central Florida 2004 — 2011
Bachelor of Arts (B.A.), Political Science; Coaching
Eastern Florida State College 2002 — 2004
Associate of Arts (A.A.)
Merritt Island High School 1999 — 2002
Angela Keevis Angela Keevis's Percepta Experience May 2012 - Present
Job Senior Customer Service Manager
Industry Automotive
Experience
Percepta May 2012 - Present
Percepta December 2010 - May 2012
Percepta November 2005 - April 2006
from staffing agency August 2005 - November 2005
Osman Lincoln Jeep August 2004 - February 2005
Gator Chrysler March 2002 - March 2004
Skills
MS Office Suite, Report preparation, Written, Communication Written, General Office Duties, Call Center, Customer Service, Data Entry, Front Office, Self Starter, Exultant Personality, Research, Scheduling, Sales Support, Financial Accounting, Excel, Automotive, Cash Management, Office Management, Call Centers, Microsoft Excel, Personality, Report Writing, Process Scheduler, Microsoft Office, Management, Process Improvement, Team Building, Customer Satisfaction, Customer Retention, Operations Management, Leadership, Coaching
Education
Brevard Community College 2009 — 2011
Associates, General Studies
Percepta May 2012 - Present
Percepta December 2010 - May 2012
Percepta November 2005 - April 2006
from staffing agency August 2005 - November 2005
Osman Lincoln Jeep August 2004 - February 2005
Gator Chrysler March 2002 - March 2004
Skills
MS Office Suite, Report preparation, Written, Communication Written, General Office Duties, Call Center, Customer Service, Data Entry, Front Office, Self Starter, Exultant Personality, Research, Scheduling, Sales Support, Financial Accounting, Excel, Automotive, Cash Management, Office Management, Call Centers, Microsoft Excel, Personality, Report Writing, Process Scheduler, Microsoft Office, Management, Process Improvement, Team Building, Customer Satisfaction, Customer Retention, Operations Management, Leadership, Coaching
Education
Brevard Community College 2009 — 2011
Associates, General Studies
Nancy Heller Nancy Heller's Percepta Experience September 2003 - December 2013
Job Project Director at AARP Foundation SCSEP
Industry Consumer Services
Experience
Senior Community Service Employment Program, AARP Foundation February 2014 - Present
Percepta September 2003 - December 2013
Skills
Workforce Management, Operations Management, Team Building, Customer Experience, Call Centers, Customer Satisfaction, Recruiting, Coaching, Leadership, Process Improvement, Contact Centers, Customer Retention, Change Management, Vendor Management, BPO, Inbound Marketing, Employee Engagement, Customer Service, Call Center, Outsourcing, CRM, Account Management, Team Leadership, Employee Relations, Performance Management, Program Management, Avaya, Training Delivery, Metrics
Education
Barry University 2004 — 2007
Bachelor of Science, Professional Administration
Eastern Florida State College 1999 — 2002
AA, General
Lead Brevard
Senior Community Service Employment Program, AARP Foundation February 2014 - Present
Percepta September 2003 - December 2013
Skills
Workforce Management, Operations Management, Team Building, Customer Experience, Call Centers, Customer Satisfaction, Recruiting, Coaching, Leadership, Process Improvement, Contact Centers, Customer Retention, Change Management, Vendor Management, BPO, Inbound Marketing, Employee Engagement, Customer Service, Call Center, Outsourcing, CRM, Account Management, Team Leadership, Employee Relations, Performance Management, Program Management, Avaya, Training Delivery, Metrics
Education
Barry University 2004 — 2007
Bachelor of Science, Professional Administration
Eastern Florida State College 1999 — 2002
AA, General
Lead Brevard
Richard Wallner, Jr Richard Wallner, Jr's Percepta Experience October 2007 - September 2010
Job Lead Technician at Randall Group, Inc.
Industry Utilities
Experience
Randall Group, Inc. September 2010 - Present
Percepta October 2007 - September 2010
Skills
Networking, Routers, Troubleshooting
Education
Baker College of Allen Park 2014 — 2017
Bachelor of Business Administration (BBA), Project Management, 3.83
Randall Group, Inc. September 2010 - Present
Percepta October 2007 - September 2010
Skills
Networking, Routers, Troubleshooting
Education
Baker College of Allen Park 2014 — 2017
Bachelor of Business Administration (BBA), Project Management, 3.83
Thomas Bonifacio II's Percepta Experience April 2011 - Present
Job Experienced dealer operations consultant, zone manager, and job class trainer
Industry Automotive
Experience
Percepta April 2011 - Present
GSI Commerce September 2010 - March 2011
Dealer Tire July 2006 - February 2008
Delaware North Companies January 2006 - July 2006
Priority Healthcare May 2004 - July 2004
Skills
Leadership, Account Management, Market Research, Marketing, Product Management, Program Management, Project Management, Team Building, Training, Sales, Sales Management, Customer Retention, Team Leadership
Education
University of Central Florida - College of Business Administration 2002 — 2004
Marketing, Business, 3.4
Eastern Florida State College 1999 — 2002
Associate of Arts (A.A.), Business, 3.3
Titusville High School 1995 — 1999
Diploma, Business
Percepta April 2011 - Present
GSI Commerce September 2010 - March 2011
Dealer Tire July 2006 - February 2008
Delaware North Companies January 2006 - July 2006
Priority Healthcare May 2004 - July 2004
Skills
Leadership, Account Management, Market Research, Marketing, Product Management, Program Management, Project Management, Team Building, Training, Sales, Sales Management, Customer Retention, Team Leadership
Education
University of Central Florida - College of Business Administration 2002 — 2004
Marketing, Business, 3.4
Eastern Florida State College 1999 — 2002
Associate of Arts (A.A.), Business, 3.3
Titusville High School 1995 — 1999
Diploma, Business
Spencer Wolverton Spencer Wolverton's Percepta Experience August 2014 - August 2015
Job Premed Student at University of Central Florida
Industry Professional Training & Coaching
Experience
Percepta August 2014 - August 2015
Red Canyon Engineering & Software May 2014 - August 2014
BYU-Idaho September 2010 - July 2014
BYU-Idaho January 2013 - April 2014
Sports Authority, Inc November 2011 - December 2011
Anchorage Sand and Gravel August 2011 - November 2011
The Church of Jesus Christ of Latter-day Saints April 2008 - April 2010
Sears Roebuck and Co November 2007 - March 2008
Skills
Chinese, Customer Service, Accounting, Teaching, Critical Thinking, Financial Analysis, Statistics, Training, Social Media, Advertising, Sales, Marketing, Teamwork
Education
University of Central Florida 2015 — 2017
Bachelor’s Degree, Biology
Brigham Young University - Idaho 2010 — 2014
Bachelor's Degree, Business Administration; Marketing, 3.5
Percepta August 2014 - August 2015
Red Canyon Engineering & Software May 2014 - August 2014
BYU-Idaho September 2010 - July 2014
BYU-Idaho January 2013 - April 2014
Sports Authority, Inc November 2011 - December 2011
Anchorage Sand and Gravel August 2011 - November 2011
The Church of Jesus Christ of Latter-day Saints April 2008 - April 2010
Sears Roebuck and Co November 2007 - March 2008
Skills
Chinese, Customer Service, Accounting, Teaching, Critical Thinking, Financial Analysis, Statistics, Training, Social Media, Advertising, Sales, Marketing, Teamwork
Education
University of Central Florida 2015 — 2017
Bachelor’s Degree, Biology
Brigham Young University - Idaho 2010 — 2014
Bachelor's Degree, Business Administration; Marketing, 3.5
Timothy Aulph's Percepta Experience July 2006 - April 2008
Job Instructional Designer (eLearning Design & Publishing)
Industry E-Learning
Experience
North American Bancard August 2015 - Present
SOCAP International - Great Lakes Chapter January 2014 - Present
Percepta (TeleTech + Ford Motor Company joint venture) May 2008 - August 2015
Percepta July 2006 - April 2008
Percepta October 2002 - June 2006
Percepta October 2001 - September 2002
Kelly Services October 1999 - September 2001
Chrysler June 1995 - June 1999
Skills
Visio, Microsoft Office, Call Center, Customer Service, Outlook, Problem Solving, Team Building, PowerPoint, Word, Excel, Six Sigma, Project Planning, Windows, SharePoint, Instructional Design, MS Office Suite, Process Improvement, Twitter, Social Media, Google+, Facebook, Corporate Social Media, Wordpress, LinkedIn, Lectora, Microsoft Excel, E-Learning, Microsoft Word, Call Centers, Quality Assurance, Vendor Management, Databases, Technical Support, Project Management, Data Analysis, Software Documentation, Captivate, Learning Management, Networking, ADDIE, Google Analytics, Training, Social Media Marketing, Technical Training, Blended Learning, Troubleshooting, Training Delivery, Instructor-led Training, Camtasia, Content Management
Education
Cornell University 2004 — 2005
Certificate of Completion, Project Management
Henry Ford Community College 2002 — 2003
Writing, General
North American Bancard August 2015 - Present
SOCAP International - Great Lakes Chapter January 2014 - Present
Percepta (TeleTech + Ford Motor Company joint venture) May 2008 - August 2015
Percepta July 2006 - April 2008
Percepta October 2002 - June 2006
Percepta October 2001 - September 2002
Kelly Services October 1999 - September 2001
Chrysler June 1995 - June 1999
Skills
Visio, Microsoft Office, Call Center, Customer Service, Outlook, Problem Solving, Team Building, PowerPoint, Word, Excel, Six Sigma, Project Planning, Windows, SharePoint, Instructional Design, MS Office Suite, Process Improvement, Twitter, Social Media, Google+, Facebook, Corporate Social Media, Wordpress, LinkedIn, Lectora, Microsoft Excel, E-Learning, Microsoft Word, Call Centers, Quality Assurance, Vendor Management, Databases, Technical Support, Project Management, Data Analysis, Software Documentation, Captivate, Learning Management, Networking, ADDIE, Google Analytics, Training, Social Media Marketing, Technical Training, Blended Learning, Troubleshooting, Training Delivery, Instructor-led Training, Camtasia, Content Management
Education
Cornell University 2004 — 2005
Certificate of Completion, Project Management
Henry Ford Community College 2002 — 2003
Writing, General
Jason Pyciak Jason Pyciak's Percepta Experience January 2009 - September 2009
Job Contact Center Quality and Training Professional
Industry Professional Training & Coaching
Experience
General Motors December 2013 - Present
General Motors May 2013 - December 2013
Dell October 2009 - November 2012
Percepta January 2009 - September 2009
Compuware April 1999 - January 2009
Skills
Quality Assurance, Instructional Design, Visio, Process Improvement, Training, Customer Service, Access, Coaching, SharePoint, Software Documentation, SQL, E-Learning, Technical Writing, Project Management, Business Analysis, Six Sigma, Call Center, Employee Training, Continuous Improvement, Call Centers, Management, Program Management, Team Building, Microsoft Office, Leadership, Business Process..., Leadership Development, Customer Satisfaction, Customer Engagement, Customer Retention, Automotive, Contact Centers, Performance Management, Networking
Education
Central Michigan University 1994 — 1998
Bachelors in Business Administration, Business / Management Information Systems
Lansing Catholic Central 1990 — 1994
General Motors December 2013 - Present
General Motors May 2013 - December 2013
Dell October 2009 - November 2012
Percepta January 2009 - September 2009
Compuware April 1999 - January 2009
Skills
Quality Assurance, Instructional Design, Visio, Process Improvement, Training, Customer Service, Access, Coaching, SharePoint, Software Documentation, SQL, E-Learning, Technical Writing, Project Management, Business Analysis, Six Sigma, Call Center, Employee Training, Continuous Improvement, Call Centers, Management, Program Management, Team Building, Microsoft Office, Leadership, Business Process..., Leadership Development, Customer Satisfaction, Customer Engagement, Customer Retention, Automotive, Contact Centers, Performance Management, Networking
Education
Central Michigan University 1994 — 1998
Bachelors in Business Administration, Business / Management Information Systems
Lansing Catholic Central 1990 — 1994
George Peknik George Peknik's Percepta Experience May 2000 - May 2003
Job Retired International Trainer, Instructional Designer, and Writer
Industry E-Learning
Experience
Examiner.com October 2010 - Present
Affiliated Computer Services July 2003 - September 2009
ACS 2003 - 2009
Jones International University April 2003 - May 2004
Percepta May 2000 - May 2003
United Nations Population Fund (UNFPA) November 2002 - January 2003
EdUSA International January 1998 - April 2000
University of Denver May 1997 - October 1998
UAE University August 1992 - June 1996
Saudi Aramco September 1982 - June 1989
Skills
Instructional Design, Writing, English, E-Learning, Adult Education, Curriculum Design, Curriculum Development, Editing, Instructor-led Training, Public Speaking, Content Development, Training, Technical Writing, Publishing, Teaching English as a..., Community Outreach, Leadership, Management, Blogging
Education
Teachers College of Columbia University 1985 — 1989
M.A., Computing in Education
Northern Illinois University 1976 — 1979
M.A., Adult Education
Illinois College 1964 — 1969
BA, English
Examiner.com October 2010 - Present
Affiliated Computer Services July 2003 - September 2009
ACS 2003 - 2009
Jones International University April 2003 - May 2004
Percepta May 2000 - May 2003
United Nations Population Fund (UNFPA) November 2002 - January 2003
EdUSA International January 1998 - April 2000
University of Denver May 1997 - October 1998
UAE University August 1992 - June 1996
Saudi Aramco September 1982 - June 1989
Skills
Instructional Design, Writing, English, E-Learning, Adult Education, Curriculum Design, Curriculum Development, Editing, Instructor-led Training, Public Speaking, Content Development, Training, Technical Writing, Publishing, Teaching English as a..., Community Outreach, Leadership, Management, Blogging
Education
Teachers College of Columbia University 1985 — 1989
M.A., Computing in Education
Northern Illinois University 1976 — 1979
M.A., Adult Education
Illinois College 1964 — 1969
BA, English
Roderick Seda Roderick Seda's Percepta Experience December 2000 - December 2004
Job Mortgage Consultant/Licensed Mortgage Loan Originator at NACA
Industry Financial Services
Experience
NACA - Neighborhood Assistance Corporation of America February 2015 - Present
JPMorgan Chase & Co. July 2013 - November 2014
JPMorgan Chase & Co. January 2009 - July 2013
Washington Mutual Bank/Chase December 2006 - December 2009
Washington Mutual Bank December 2004 - January 2006
Percepta December 2000 - December 2004
Premier Cruise Lines December 1990 - September 2000
Skills
Credit, Process Improvement, Loans, Banking, Risk Management, International process..., Bilingual-English/Spanis..., Leadership, Customer Service, Management, Coaching, Sales, Sales Management, Marketing, Mortgage Banking, Loan Servicing, Mortgage Servicing, FHA, Financial Services, Mortgage Lending, Loan Origination, Credit Analysis, Residential Mortgages, Analysis, Portfolio Management
Education
LaGuardia Community College 1978 — 1980
Associate of Science (A.S.), Business Administration and Management, General
NACA - Neighborhood Assistance Corporation of America February 2015 - Present
JPMorgan Chase & Co. July 2013 - November 2014
JPMorgan Chase & Co. January 2009 - July 2013
Washington Mutual Bank/Chase December 2006 - December 2009
Washington Mutual Bank December 2004 - January 2006
Percepta December 2000 - December 2004
Premier Cruise Lines December 1990 - September 2000
Skills
Credit, Process Improvement, Loans, Banking, Risk Management, International process..., Bilingual-English/Spanis..., Leadership, Customer Service, Management, Coaching, Sales, Sales Management, Marketing, Mortgage Banking, Loan Servicing, Mortgage Servicing, FHA, Financial Services, Mortgage Lending, Loan Origination, Credit Analysis, Residential Mortgages, Analysis, Portfolio Management
Education
LaGuardia Community College 1978 — 1980
Associate of Science (A.S.), Business Administration and Management, General
Jamil Ahsan Jamil Ahsan's Percepta Experience June 2001 - December 2006
Job Sr. Report Analyst at 407 ETR
Industry Transportation/Trucking/Railroad
Experience
407 ETR February 2008 - Present
Percepta June 2001 - December 2006
ACB Pvt. Ltd. September 1996 - March 2001
Zelin (Pvt.) Ltd. 1990 - 1996
Skills
Business Analysis, Data Analysis, Analysis, Project Management, Process Improvement, Crystal Reports, Business Process, Requirements Analysis, Visio, SQL, Access, Quality Assurance, SharePoint, Microsoft Excel, Databases, Management, Call Centers, Requirements Gathering, Customer Service, Software Development, Call Center, Budgets, SDLC, Customer Relations, Excel, Toad, SQL Server Management..., Team Leadership
Education
Toronto College of Technology 2009 — 2009
Oracle Database 10g: Introduction to SQL
Durham Business & Computer College 2007 — 2007
Diploma, MS Project, Project+ (COMPTIA), MS Visio, Crystal Reporting, MS Office
Karachi University 1983 — 1990
M.Sc., Economics
St. jude's High School 1975 — 1980
407 ETR February 2008 - Present
Percepta June 2001 - December 2006
ACB Pvt. Ltd. September 1996 - March 2001
Zelin (Pvt.) Ltd. 1990 - 1996
Skills
Business Analysis, Data Analysis, Analysis, Project Management, Process Improvement, Crystal Reports, Business Process, Requirements Analysis, Visio, SQL, Access, Quality Assurance, SharePoint, Microsoft Excel, Databases, Management, Call Centers, Requirements Gathering, Customer Service, Software Development, Call Center, Budgets, SDLC, Customer Relations, Excel, Toad, SQL Server Management..., Team Leadership
Education
Toronto College of Technology 2009 — 2009
Oracle Database 10g: Introduction to SQL
Durham Business & Computer College 2007 — 2007
Diploma, MS Project, Project+ (COMPTIA), MS Visio, Crystal Reporting, MS Office
Karachi University 1983 — 1990
M.Sc., Economics
St. jude's High School 1975 — 1980
Kelly Wilson Kelly Wilson's Percepta Experience June 2005 - September 2010
Job Recruiting professional
Industry Human Resources
Experience
Fidelity Investments September 2011 - March 2014
DynCorp International May 2011 - July 2011
Percepta June 2005 - September 2010
Skills
Talent Management, Talent Acquisition, Employee Engagement, Recruiting, Employee Relations, Applicant Tracking..., Sourcing, College Recruiting, Taleo, HR Consulting, Organizational..., Internet Recruiting, Job Analysis, HRIS, Staffing Services, Screening Resumes, Call Center, Contract Recruitment, Behavioral Interviewing, Interviews, Call Centers, Management, Human Resources, Onboarding, Technical Recruiting, Temporary Placement, Succession Planning, Performance Management, Employee Benefits, Deferred Compensation, Benefits Administration
Education
Florida Institute of Technology 2002 — 2004
Masters, Industrial/Organizational Psychology
Pittsburg State University 1997 — 2001
BS, Psychology
Louisburg High 1994 — 1997
Fidelity Investments September 2011 - March 2014
DynCorp International May 2011 - July 2011
Percepta June 2005 - September 2010
Skills
Talent Management, Talent Acquisition, Employee Engagement, Recruiting, Employee Relations, Applicant Tracking..., Sourcing, College Recruiting, Taleo, HR Consulting, Organizational..., Internet Recruiting, Job Analysis, HRIS, Staffing Services, Screening Resumes, Call Center, Contract Recruitment, Behavioral Interviewing, Interviews, Call Centers, Management, Human Resources, Onboarding, Technical Recruiting, Temporary Placement, Succession Planning, Performance Management, Employee Benefits, Deferred Compensation, Benefits Administration
Education
Florida Institute of Technology 2002 — 2004
Masters, Industrial/Organizational Psychology
Pittsburg State University 1997 — 2001
BS, Psychology
Louisburg High 1994 — 1997
Don Toups's Percepta Experience February 2000 - December 2003
Job Learning Professional at National Renewable Energy Laboratory (NREL)
Industry E-Learning
Experience
National Renewable Energy Laboratory (NREL) July 2012 - Present
Jeppesen March 2009 - Present
Aviation English Services December 2003 - March 2009
Percepta February 2000 - December 2003
Education
Louisiana State University
Master of Arts, English
Louisiana State University
Bachelor of Arts, Journalism
National Renewable Energy Laboratory (NREL) July 2012 - Present
Jeppesen March 2009 - Present
Aviation English Services December 2003 - March 2009
Percepta February 2000 - December 2003
Education
Louisiana State University
Master of Arts, English
Louisiana State University
Bachelor of Arts, Journalism
Gordon Schleffer's Percepta Experience July 2007 - January 2012
Job Director, Customer Care at Amerigroup Corporation
Industry Hospital & Health Care
Experience
Amerigroup Corporation January 2012 - Present
Percepta July 2007 - January 2012
Equity LifeStyle Properties, Inc. October 2005 - July 2007
Fairfield Resorts January 2005 - October 2005
Travelers Insurance January 1999 - October 2004
Skills
Workforce Management, Customer Service, Customer Satisfaction, Process Improvement, Call Center, Change Management, Team Leadership, Leadership, Metrics, Outsourcing, Recruiting, Program Management, Training, Employee Relations, Coaching, Employee Engagement, Sales, Software Documentation, Business Process..., Business Development, Process Scheduler, Talent Management, Project Management, Management, Call Centers, CRM, Salesforce.com, Contact Centers, Strategic Planning, Business Analysis, Quality Management, Cross-functional Team..., Account Management, Quality Assurance, Leadership Development
Education
Bentley University
Bachelor of Science, Management
Amerigroup Corporation January 2012 - Present
Percepta July 2007 - January 2012
Equity LifeStyle Properties, Inc. October 2005 - July 2007
Fairfield Resorts January 2005 - October 2005
Travelers Insurance January 1999 - October 2004
Skills
Workforce Management, Customer Service, Customer Satisfaction, Process Improvement, Call Center, Change Management, Team Leadership, Leadership, Metrics, Outsourcing, Recruiting, Program Management, Training, Employee Relations, Coaching, Employee Engagement, Sales, Software Documentation, Business Process..., Business Development, Process Scheduler, Talent Management, Project Management, Management, Call Centers, CRM, Salesforce.com, Contact Centers, Strategic Planning, Business Analysis, Quality Management, Cross-functional Team..., Account Management, Quality Assurance, Leadership Development
Education
Bentley University
Bachelor of Science, Management
Jacob Showalter Jacob Showalter's Percepta Experience July 2002 - Present
Job Senior Business Analyst
Industry Automotive
Experience
Percepta July 2002 - Present
Ford Tech Hotline July 2002 - Present
MSX International March 1999 - July 2002
Education
University of Michigan-Dearborn
Business
Henry Ford Community College
associate's degree
Percepta July 2002 - Present
Ford Tech Hotline July 2002 - Present
MSX International March 1999 - July 2002
Education
University of Michigan-Dearborn
Business
Henry Ford Community College
associate's degree
Paola Moody Paola Moody's Percepta Experience December 2012 - Present
Job Quality Assurance Specialist
Industry Consumer Services
Experience
Percepta December 2012 - Present
Hair Quarters June 2005 - November 2012
Skills
•Fluent in Spanish., •Six years of..., •Outstanding verbal..., •Excellent knowledge..., •Good interpersonal,..., •Detail oriented with...
Education
Eastern Florida State College 2013 — 2018
Associate of Science (A.S.), Network and System Administration/Administrator, 4.0
CECEP 2002 — 2004
Associate's degree, Computer Science
Percepta December 2012 - Present
Hair Quarters June 2005 - November 2012
Skills
•Fluent in Spanish., •Six years of..., •Outstanding verbal..., •Excellent knowledge..., •Good interpersonal,..., •Detail oriented with...
Education
Eastern Florida State College 2013 — 2018
Associate of Science (A.S.), Network and System Administration/Administrator, 4.0
CECEP 2002 — 2004
Associate's degree, Computer Science
Peter Jozsi's Percepta Experience August 2007 - April 2008
Job Director Business Development at CATALYTIC CONTENT
Industry Biotechnology
Experience
CATALYTIC CONTENT June 2015 - Present
Citalytics March 2014 - Present
EpiGenie, LLC March 2007 - Present
EpiGenie Group 2007 - Present
Percepta August 2007 - April 2008
Nexus Surf August 2006 - October 2007
Invitrogen September 2002 - February 2007
Proligo (Formerly Genset Oligos) February 2000 - September 2002
Abbott Laboratories June 1998 - June 1999
Skills
Content Development, Marketing Strategy, Digital Marketing, Product Development, Research, Marketing Automation, Strategic Planning, Product Marketing, Lifesciences, Market Research, Biotechnology, Project Management, Email Marketing, Business Development, Marketing, Commercialization, Strategic Partnerships, Molecular Biology, Genomics, Biochemistry, Cross-functional Team..., Start-ups, Lead Generation, qPCR, Epigenetics, Leadership, Management, Product Launch, Business Strategy, Technology Transfer, Assay Development, miRNA, DNA, Oncology, Life Sciences
Education
Indiana University Bloomington 1994 — 1998
BS, Biology
CATALYTIC CONTENT June 2015 - Present
Citalytics March 2014 - Present
EpiGenie, LLC March 2007 - Present
EpiGenie Group 2007 - Present
Percepta August 2007 - April 2008
Nexus Surf August 2006 - October 2007
Invitrogen September 2002 - February 2007
Proligo (Formerly Genset Oligos) February 2000 - September 2002
Abbott Laboratories June 1998 - June 1999
Skills
Content Development, Marketing Strategy, Digital Marketing, Product Development, Research, Marketing Automation, Strategic Planning, Product Marketing, Lifesciences, Market Research, Biotechnology, Project Management, Email Marketing, Business Development, Marketing, Commercialization, Strategic Partnerships, Molecular Biology, Genomics, Biochemistry, Cross-functional Team..., Start-ups, Lead Generation, qPCR, Epigenetics, Leadership, Management, Product Launch, Business Strategy, Technology Transfer, Assay Development, miRNA, DNA, Oncology, Life Sciences
Education
Indiana University Bloomington 1994 — 1998
BS, Biology
steven wixted steven wixted's Percepta Experience September 2006 - Present
Job Technical Service Representative at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta September 2006 - Present
TeleTech September 2005 - September 2006
Protocol Global Solutions August 2004 - September 2005
Skills
Windows 7, Troubleshooting, XP, Customer Satisfaction, Customer Experience, Inbound Marketing, Avaya, Contact Centers, Technical Support, Call Centers, Customer Service, Telemarketing, Customer Retention, Call Center Development, Vendor Management, Performance Management, Workforce Management, Wireshark, Notepad++, HTML, Kronos Timekeeping, Oracle, Microsoft Office, Windows XP, Training, Information Technology, Software Documentation, Computer Hardware, Team Leadership
Education
American Public University System 2012 — 2016
Bachelor's degree, Information Technology
Brevard Community College 2010 — 2011
Associate of Arts (AA), General Studies
Percepta September 2006 - Present
TeleTech September 2005 - September 2006
Protocol Global Solutions August 2004 - September 2005
Skills
Windows 7, Troubleshooting, XP, Customer Satisfaction, Customer Experience, Inbound Marketing, Avaya, Contact Centers, Technical Support, Call Centers, Customer Service, Telemarketing, Customer Retention, Call Center Development, Vendor Management, Performance Management, Workforce Management, Wireshark, Notepad++, HTML, Kronos Timekeeping, Oracle, Microsoft Office, Windows XP, Training, Information Technology, Software Documentation, Computer Hardware, Team Leadership
Education
American Public University System 2012 — 2016
Bachelor's degree, Information Technology
Brevard Community College 2010 — 2011
Associate of Arts (AA), General Studies
Daniel Bunch Daniel Bunch's Percepta Experience January 2012 - Present
Job Team Leader at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta January 2012 - Present
Skills
Call Center, Contact Centers, Workforce Management, Customer Experience, Sla, Call Center Development, Avaya, Customer Satisfaction, Telemarketing, Customer Retention, Performance Management, IVR, CRM, Team Management, Employee Engagement, Call Centers
Education
Henry Ford Community College 2007 — 2009
Associate of Arts (AA), Architecture
Henry Ford Community College 1998 — 2001
General Studies
Eastern Michigan University 1997 — 1998
General Studies
Percepta January 2012 - Present
Skills
Call Center, Contact Centers, Workforce Management, Customer Experience, Sla, Call Center Development, Avaya, Customer Satisfaction, Telemarketing, Customer Retention, Performance Management, IVR, CRM, Team Management, Employee Engagement, Call Centers
Education
Henry Ford Community College 2007 — 2009
Associate of Arts (AA), Architecture
Henry Ford Community College 1998 — 2001
General Studies
Eastern Michigan University 1997 — 1998
General Studies
Bill Schotanus's Percepta Experience 2006 - 2009
Job
Industry Building Materials
Experience
MasterBrand Cabinets September 2013 - Present
MasterBrand Cabinets October 2010 - September 2013
Ford Motor Company 2009 - 2010
Percepta 2006 - 2009
Ford Motor Company 1999 - 2005
US Navy 1991 - 1999
Skills
Finance, Financial Reporting, Corporate Governance, Contract Negotiation, Process Improvement, Forecasting, Outsourcing, Accounting, Financial Systems, Budgeting, Balance Sheet, CMA, Recruiting, Financial Analysis, Budgets, Leadership, Cross-functional Team..., Management, Analysis, Acquisition Integration, Corporate Finance
Education
Chaminade University of Honolulu 1996 — 1998
MBA, Finance
Calvin College 1987 — 1991
BA, Physics
MasterBrand Cabinets September 2013 - Present
MasterBrand Cabinets October 2010 - September 2013
Ford Motor Company 2009 - 2010
Percepta 2006 - 2009
Ford Motor Company 1999 - 2005
US Navy 1991 - 1999
Skills
Finance, Financial Reporting, Corporate Governance, Contract Negotiation, Process Improvement, Forecasting, Outsourcing, Accounting, Financial Systems, Budgeting, Balance Sheet, CMA, Recruiting, Financial Analysis, Budgets, Leadership, Cross-functional Team..., Management, Analysis, Acquisition Integration, Corporate Finance
Education
Chaminade University of Honolulu 1996 — 1998
MBA, Finance
Calvin College 1987 — 1991
BA, Physics
Laurence Madariaga's Percepta Experience 2001 - 2003
Job Can you hear me?
Industry Sports
Experience
Quiet Storm Inc. January 2009 - Present
Lava Sport and Fitness featuring The Boxing Club May 2004 - October 2008
Team Quest November 2007 - July 2008
The Boxing Club April 2004 - August 2007
Percepta 2001 - 2003
Education
California State University-San Marcos - College of Business Administration 2003 — 2005
Mesa
Quiet Storm Inc. January 2009 - Present
Lava Sport and Fitness featuring The Boxing Club May 2004 - October 2008
Team Quest November 2007 - July 2008
The Boxing Club April 2004 - August 2007
Percepta 2001 - 2003
Education
California State University-San Marcos - College of Business Administration 2003 — 2005
Mesa
alice cortes's Percepta Experience
Job Zone manager at Percepta
Industry Public Relations and Communications
Experience
Percepta
Skills
Customer Satisfaction, Customer Retention, Automotive, Automobile, Sales Management, Call Centers, Vehicles, Sales, Customer Service, Sales Operations, Sales Process, Account Management, B2B, Customer Experience, Operations Management, Profit, Cold Calling, Retail, Team Leadership, Inventory Management, Team Building, Marketing, New Business Development, Employee Training, Negotiation, Leadership, Process Improvement, Business Development, Marketing Strategy, Parts, Budgets, Product Marketing, Telecommunications, Business Strategy, Continuous Improvement, Direct Sales, Selling, Strategic Planning, CRM, P&L Management, Contact Centers, Forecasting, Pricing, Event Planning, Training, Dealers, Cross-functional Team..., Coaching, Lead Generation, Hiring
Education
Kean University 1973 — 1975
lyman hall high school 1969 — 1972
Percepta
Skills
Customer Satisfaction, Customer Retention, Automotive, Automobile, Sales Management, Call Centers, Vehicles, Sales, Customer Service, Sales Operations, Sales Process, Account Management, B2B, Customer Experience, Operations Management, Profit, Cold Calling, Retail, Team Leadership, Inventory Management, Team Building, Marketing, New Business Development, Employee Training, Negotiation, Leadership, Process Improvement, Business Development, Marketing Strategy, Parts, Budgets, Product Marketing, Telecommunications, Business Strategy, Continuous Improvement, Direct Sales, Selling, Strategic Planning, CRM, P&L Management, Contact Centers, Forecasting, Pricing, Event Planning, Training, Dealers, Cross-functional Team..., Coaching, Lead Generation, Hiring
Education
Kean University 1973 — 1975
lyman hall high school 1969 — 1972
Tony Southerlan Jr's Percepta Experience October 2002 - April 2004
Job Business Solutions and Operational Excellence Leader
Industry Human Resources
Experience
Superior Group November 2014 - Present
Superior Group June 2014 - Present
Superior Group February 2008 - June 2014
Mercedes Homes October 2007 - February 2008
Mercedes Homes April 2004 - February 2008
Percepta October 2002 - April 2004
Skills
Strategic Planning, Business Process..., Process Optimization, Program Management, Program Implementation, Training & Development, Employee Relations, Employee Counseling, Vendor Management, Customer Relations, Customer Retention, Public Relations, Cost Reduction, Risk Assessment, Market Research, Marketing Strategy, Problem Analysis, Conflict Management, Continuous Improvement, Business Continuity, Disaster Preparedness, Records Management, IT Asset Management, Account Management, Project Planning, Full-cycle Recruiting, Technical Recruiting, talent de, Employee Training, Customer Service, Recruiting, Emergency Management, Management, Training, Human Resources, Leadership, Onboarding, Talent Acquisition, Contract Recruitment, Applicant Tracking..., Staffing Services, Temporary Placement, Interviews, Team Management, Business Intelligence, Team Building, Business Analysis, Cross-functional Team..., Hiring, Process Improvement
Education
Eastern Florida State College
Associate of Arts, General Education
Satellite High School
University of Central Florida - College of Business Administration
Bachelors of Science, Business Administration: Management
Superior Group November 2014 - Present
Superior Group June 2014 - Present
Superior Group February 2008 - June 2014
Mercedes Homes October 2007 - February 2008
Mercedes Homes April 2004 - February 2008
Percepta October 2002 - April 2004
Skills
Strategic Planning, Business Process..., Process Optimization, Program Management, Program Implementation, Training & Development, Employee Relations, Employee Counseling, Vendor Management, Customer Relations, Customer Retention, Public Relations, Cost Reduction, Risk Assessment, Market Research, Marketing Strategy, Problem Analysis, Conflict Management, Continuous Improvement, Business Continuity, Disaster Preparedness, Records Management, IT Asset Management, Account Management, Project Planning, Full-cycle Recruiting, Technical Recruiting, talent de, Employee Training, Customer Service, Recruiting, Emergency Management, Management, Training, Human Resources, Leadership, Onboarding, Talent Acquisition, Contract Recruitment, Applicant Tracking..., Staffing Services, Temporary Placement, Interviews, Team Management, Business Intelligence, Team Building, Business Analysis, Cross-functional Team..., Hiring, Process Improvement
Education
Eastern Florida State College
Associate of Arts, General Education
Satellite High School
University of Central Florida - College of Business Administration
Bachelors of Science, Business Administration: Management
Nicole Pere's Percepta Experience 2001 - 2004
Job Gain/Loss Analyst at Chase
Industry Banking
Experience
Chase November 2014 - Present
Wingspan Portfolio Advisors, LLC February 2013 - November 2014
Chase December 2008 - January 2013
Washington Mutual July 2004 - December 2008
Percepta 2001 - 2004
Skills
Mortgage Banking, Mortgage Underwriting, Management, Loss Mitigation, Quality Assurance, Vendor Management, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Training, Software Documentation, Access, Banking, Call Centers, Finance, Credit, Loans, Coaching
Education
Austin Peay State University 1990 — 1992
Associate's Degree, General Studies, 3.5
Chase November 2014 - Present
Wingspan Portfolio Advisors, LLC February 2013 - November 2014
Chase December 2008 - January 2013
Washington Mutual July 2004 - December 2008
Percepta 2001 - 2004
Skills
Mortgage Banking, Mortgage Underwriting, Management, Loss Mitigation, Quality Assurance, Vendor Management, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Training, Software Documentation, Access, Banking, Call Centers, Finance, Credit, Loans, Coaching
Education
Austin Peay State University 1990 — 1992
Associate's Degree, General Studies, 3.5
Peppi Dimitropoulos's Percepta Experience August 2001 - February 2006
Job Payroll Compliance Practitioner at ADP
Industry Financial Services
Experience
ADP January 2008 - Present
Percepta August 2001 - February 2006
Education
Durham College 2006 — 2007
ADP January 2008 - Present
Percepta August 2001 - February 2006
Education
Durham College 2006 — 2007
Edward Stapleton's Percepta Experience October 2000 - Present
Job Senior Network Engineer, Percepta
Industry Computer & Network Security
Experience
Percepta October 2000 - Present
Percepta (joint venture of Ford Motor Company & TeleTech Holdings) October 2000 - Present
Gateway August 1998 - October 2000
Profold, Inc. June 1997 - August 1998
Skills
Checkpoint, Proxy, Cisco Switches, Routers, Firewalls, Cisco, Switches, ASA, VPN, WAN, Nokia IPSO, Cisco IOS, Cisco Catalyst Switches, SSL VPN, BGP, TCP/IP, Servers, Switch, RSA, Routing, Call Center, Security, Security+, LAN/WAN, Network Security, Network Administration, Cisco Nexus, LAN-WAN, Cisco Technologies, Call Centers, XP, VoIP, Networking, Software Installation, Network Engineering, Technical Support, Integration, Microsoft Certified..., QoS, Network Architecture, Active Directory, Network Design, VMware, Microsoft Exchange, Windows XP, Troubleshooting, Process Improvement, Vendor Management, Cisco ASA
Education
Webster University 2014 — 2017
Masters, Cyber Security & Business Administration, 3.92 GPA
Barry University 2012 — 2014
Bachelor of Applied Science (BASc), Information Technology, 3.975 GPA
Brevard Community College 1992 — 1997
Associate of the Arts, Computer and Sciences, General
Palm Bay High School 1987 — 1990
High School Diploma
Percepta October 2000 - Present
Percepta (joint venture of Ford Motor Company & TeleTech Holdings) October 2000 - Present
Gateway August 1998 - October 2000
Profold, Inc. June 1997 - August 1998
Skills
Checkpoint, Proxy, Cisco Switches, Routers, Firewalls, Cisco, Switches, ASA, VPN, WAN, Nokia IPSO, Cisco IOS, Cisco Catalyst Switches, SSL VPN, BGP, TCP/IP, Servers, Switch, RSA, Routing, Call Center, Security, Security+, LAN/WAN, Network Security, Network Administration, Cisco Nexus, LAN-WAN, Cisco Technologies, Call Centers, XP, VoIP, Networking, Software Installation, Network Engineering, Technical Support, Integration, Microsoft Certified..., QoS, Network Architecture, Active Directory, Network Design, VMware, Microsoft Exchange, Windows XP, Troubleshooting, Process Improvement, Vendor Management, Cisco ASA
Education
Webster University 2014 — 2017
Masters, Cyber Security & Business Administration, 3.92 GPA
Barry University 2012 — 2014
Bachelor of Applied Science (BASc), Information Technology, 3.975 GPA
Brevard Community College 1992 — 1997
Associate of the Arts, Computer and Sciences, General
Palm Bay High School 1987 — 1990
High School Diploma
Lena H's Percepta Experience 2007 - Present
Job Team Leader InVehicle Technology Ford/Percepta
Industry Consumer Services
Experience
Percepta 2007 - Present
Skills
Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Contact Centers, Customer Service, Service Delivery, Process Improvement, Customer Retention, Performance Management, Troubleshooting, Operations Management, Call Center, Technical Support, Quality Assurance, Call Center Development, eWFM, BPO
Education
Central Michigan University 2000 — 2010
Masters of Science in Administration
Oakland University 1998 — 2000
N/A
Percepta 2007 - Present
Skills
Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Contact Centers, Customer Service, Service Delivery, Process Improvement, Customer Retention, Performance Management, Troubleshooting, Operations Management, Call Center, Technical Support, Quality Assurance, Call Center Development, eWFM, BPO
Education
Central Michigan University 2000 — 2010
Masters of Science in Administration
Oakland University 1998 — 2000
N/A
Kelly Deaton's Percepta Experience January 2007 - January 2008
Job HR Specialist
Industry Human Resources
Experience
Ricoh Americas Corporation September 2013 - Present
Harris Corporation May 2010 - June 2013
Harris Corporation June 2009 - May 2010
Harris Corporation January 2008 - January 2009
Percepta January 2007 - January 2008
Nepal January 2006 - January 2007
Florida Institute of Technology January 2005 - January 2006
4-S Corporation January 1999 - January 2005
Skills
Employee Relations, Applicant Tracking..., Human Resources, Talent Acquisition, Onboarding, Talent Management, Management, Team Leadership, Recruiting, Training, Personnel Management, Employee Engagement, Interviews, Hiring, Policy, I-9 Compliance
Education
Florida Institute of Technology
Bachelor of Arts, Humanities
Ricoh Americas Corporation September 2013 - Present
Harris Corporation May 2010 - June 2013
Harris Corporation June 2009 - May 2010
Harris Corporation January 2008 - January 2009
Percepta January 2007 - January 2008
Nepal January 2006 - January 2007
Florida Institute of Technology January 2005 - January 2006
4-S Corporation January 1999 - January 2005
Skills
Employee Relations, Applicant Tracking..., Human Resources, Talent Acquisition, Onboarding, Talent Management, Management, Team Leadership, Recruiting, Training, Personnel Management, Employee Engagement, Interviews, Hiring, Policy, I-9 Compliance
Education
Florida Institute of Technology
Bachelor of Arts, Humanities
Erin Curran's Percepta Experience 2000 - 2007
Job Business Integration Lead at BMO Financial Group
Industry Management Consulting
Experience
BMO Financial Group May 2013 - Present
Erin Curran consulting April 2008 - Present
BMO January 2012 - May 2013
CGI April 2011 - January 2012
nD Insight October 2008 - May 2010
Percepta 2000 - 2007
TeleTech 1998 - 2000
Ontario Lottery and Gaming Corporation 1993 - 1998
Skills
Management Consulting, Change Management, Call Centers, Leadership, Integration, Outsourcing, Team Building, Business Development, Project Management, Business Analysis, Proposal Writing, Coaching, Marketing Communications, Management, Consulting, Sales Operations, Process Improvement
Education
Brock University
BA
Coaches Training Institute (CTI)
Seneca College of Applied Arts and Technology
York University
Certificate
BMO Financial Group May 2013 - Present
Erin Curran consulting April 2008 - Present
BMO January 2012 - May 2013
CGI April 2011 - January 2012
nD Insight October 2008 - May 2010
Percepta 2000 - 2007
TeleTech 1998 - 2000
Ontario Lottery and Gaming Corporation 1993 - 1998
Skills
Management Consulting, Change Management, Call Centers, Leadership, Integration, Outsourcing, Team Building, Business Development, Project Management, Business Analysis, Proposal Writing, Coaching, Marketing Communications, Management, Consulting, Sales Operations, Process Improvement
Education
Brock University
BA
Coaches Training Institute (CTI)
Seneca College of Applied Arts and Technology
York University
Certificate
Tim Walega's Percepta Experience July 2008 - February 2015
Job Service Delivery Manager at AVISPL, Inc./Ford Motor Company
Industry Telecommunications
Experience
AVI-SPL May 2015 - Present
Tim Walega February 2015 - April 2015
Percepta July 2008 - February 2015
Ford Communications Network/Services June 1993 - July 2008
Skills
Customer Experience, Multimedia, Television, Video, Video Production, Videography, Digital Media, HD Video, Video Editing, Management, Broadcast, Production Management, Project Management, Leadership
Education
Ferris State University 1990 — 1993
Bachelor of Science (B.S.), Television Production
Eastern Michigan University 1988 — 1990
Communication and Media Studies
AVI-SPL May 2015 - Present
Tim Walega February 2015 - April 2015
Percepta July 2008 - February 2015
Ford Communications Network/Services June 1993 - July 2008
Skills
Customer Experience, Multimedia, Television, Video, Video Production, Videography, Digital Media, HD Video, Video Editing, Management, Broadcast, Production Management, Project Management, Leadership
Education
Ferris State University 1990 — 1993
Bachelor of Science (B.S.), Television Production
Eastern Michigan University 1988 — 1990
Communication and Media Studies
Istvan Szirmai's Percepta Experience June 2011 - February 2015
Job Contact Center Data and Reporting Analyst at Renkim Corporation
Industry Financial Services
Experience
Renkim Corporation February 2015 - Present
Percepta June 2011 - February 2015
PSCU Financial Services February 2010 - June 2011
Aerotek - Contract to GM January 2006 - March 2009
Sitel Corporation August 2004 - July 2006
Sitel Corporation June 2004 - August 2004
Sitel Corporation April 2002 - June 2004
Sitel Corporation May 1999 - April 2002
Skills
Process Improvement, Vendor Management, SharePoint, Visio, Program Management, Project Management, Workforce Management, Customer Experience, Call Centers, Management, Business Process..., Analysis, Customer Satisfaction, Leadership, Business Analysis, Telecommunications, Operations Management, Data Analysis, Forecasting, CRM, Contact Centers, Outsourcing, Avaya, Customer Service
Education
Henry Ford Community College 1996 — 2000
Science, CIS
Renkim Corporation February 2015 - Present
Percepta June 2011 - February 2015
PSCU Financial Services February 2010 - June 2011
Aerotek - Contract to GM January 2006 - March 2009
Sitel Corporation August 2004 - July 2006
Sitel Corporation June 2004 - August 2004
Sitel Corporation April 2002 - June 2004
Sitel Corporation May 1999 - April 2002
Skills
Process Improvement, Vendor Management, SharePoint, Visio, Program Management, Project Management, Workforce Management, Customer Experience, Call Centers, Management, Business Process..., Analysis, Customer Satisfaction, Leadership, Business Analysis, Telecommunications, Operations Management, Data Analysis, Forecasting, CRM, Contact Centers, Outsourcing, Avaya, Customer Service
Education
Henry Ford Community College 1996 — 2000
Science, CIS
Brian Derey's Percepta Experience August 2007 - Present
Job Global Messaging Operations at General Motors
Industry Information Services
Experience
General Motors February 2013 - Present
Percepta August 2007 - Present
CareTech Solutions 2001 - 2007
Federal Mogul Headquarters Southfield, MI May 2000 - January 2001
EDS and National Tech Team January 1998 - May 2000
Skills
Telematics, Healthcare Information..., Network Administration, Troubleshooting, Hardware, Requirements Analysis, Testing, Bluetooth, Mobile Devices, Windows 7, Windows Mobile, Android, Apple, ALM, Organizational..., Process Improvement, SharePoint, Networking, Technical Support, Leadership, Active Directory
Education
Eastern Michigan University 1993 — 1998
B.S., communications
Eastern Michigan University 1993 — 1998
Bachelor of Science, Communications
General Motors February 2013 - Present
Percepta August 2007 - Present
CareTech Solutions 2001 - 2007
Federal Mogul Headquarters Southfield, MI May 2000 - January 2001
EDS and National Tech Team January 1998 - May 2000
Skills
Telematics, Healthcare Information..., Network Administration, Troubleshooting, Hardware, Requirements Analysis, Testing, Bluetooth, Mobile Devices, Windows 7, Windows Mobile, Android, Apple, ALM, Organizational..., Process Improvement, SharePoint, Networking, Technical Support, Leadership, Active Directory
Education
Eastern Michigan University 1993 — 1998
B.S., communications
Eastern Michigan University 1993 — 1998
Bachelor of Science, Communications
Jitendra (Jay) Taneja's Percepta Experience 2001 - 2005
Job Financial Service Advisor at MCU
Industry Financial Services
Experience
MCU November 2005 - Present
Percepta 2001 - 2005
Education
George Brown College
Financial Planning Certificate
Gujarat University 1990 — 1993
Bachelor of Commerce, Accounting & Auditing
MCU November 2005 - Present
Percepta 2001 - 2005
Education
George Brown College
Financial Planning Certificate
Gujarat University 1990 — 1993
Bachelor of Commerce, Accounting & Auditing
Vicky Ainsworth's Percepta Experience August 2001 - February 2004
Job Customer Service Consultant at Rogers Communications
Industry Telecommunications
Experience
Rogers Communications February 2011 - Present
Netintegrity Inc. May 2010 - February 2011
Fideltiy Investments October 2004 - June 2009
Loyalty Management Services March 2004 - August 2004
Percepta August 2001 - February 2004
Skills
Access, CRM, Call Center, Customer Service, Human Resources, Wireless, Servers, Customer Experience
Education
Loyalist College 1997 — 1999
Business Administration - Information Systems, Computer Programming
Rogers Communications February 2011 - Present
Netintegrity Inc. May 2010 - February 2011
Fideltiy Investments October 2004 - June 2009
Loyalty Management Services March 2004 - August 2004
Percepta August 2001 - February 2004
Skills
Access, CRM, Call Center, Customer Service, Human Resources, Wireless, Servers, Customer Experience
Education
Loyalist College 1997 — 1999
Business Administration - Information Systems, Computer Programming
Thomas Paling's Percepta Experience March 2010 - August 2010
Job Infrastructure Services Manager
Industry Information Technology and Services
Experience
Systems X Corporation August 2014 - Present
Revstone March 2010 - August 2014
Percepta March 2010 - August 2010
Masonico LLC, Fraser March 2009 - March 2010
Cadence Innovation July 2006 - January 2010
Safety King November 1998 - December 2007
Qualxserv August 2005 - July 2006
Super K-Mart 1994 - 1999
Skills
Troubleshooting, Windows Server, XP, System Deployment, Program Management, Process Improvement, Project Management, Servers, Manufacturing, Disaster Recovery, Networking, Software Documentation, Integration, Windows, Technical Support, Hardware, Leadership, Management, Software Installation, Switches, Cisco Technologies, Firewalls, Routers, IT Management, TS16949, VMware ESX, Windows XP
Education
Baker College Business and Corporate Services 2002 — 2005
Bachelors, Open Systems Technology
ITT Technical Institute 2000 — 2002
Transferred to Baker, Networking, Programing
St. Clair Community College, Port Huron Michigan 1990 — 1994
Associate of Arts, General
Systems X Corporation August 2014 - Present
Revstone March 2010 - August 2014
Percepta March 2010 - August 2010
Masonico LLC, Fraser March 2009 - March 2010
Cadence Innovation July 2006 - January 2010
Safety King November 1998 - December 2007
Qualxserv August 2005 - July 2006
Super K-Mart 1994 - 1999
Skills
Troubleshooting, Windows Server, XP, System Deployment, Program Management, Process Improvement, Project Management, Servers, Manufacturing, Disaster Recovery, Networking, Software Documentation, Integration, Windows, Technical Support, Hardware, Leadership, Management, Software Installation, Switches, Cisco Technologies, Firewalls, Routers, IT Management, TS16949, VMware ESX, Windows XP
Education
Baker College Business and Corporate Services 2002 — 2005
Bachelors, Open Systems Technology
ITT Technical Institute 2000 — 2002
Transferred to Baker, Networking, Programing
St. Clair Community College, Port Huron Michigan 1990 — 1994
Associate of Arts, General
Scott Malchow's Percepta Experience January 2010 - February 2013
Job Network Engineer
Industry Computer Networking
Experience
DFCU Financial February 2013 - Present
Percepta January 2010 - February 2013
Synova April 2004 - April 2009
Visual Network September 2000 - April 2004
Dominant Systems June 1999 - September 2000
Skills
Cisco Technologies, Troubleshooting, Network Security, Servers, VPN, LAN-WAN, Networking, CCNA, Network Engineering, Network Administration, Firewalls, Routers
Education
Washtenaw Community College 1998 — 2000
MIS
University of Windsor 1994 — 1997
Undergrad
Loyalist College 1989 — 1991
Photo-Journalism
DFCU Financial February 2013 - Present
Percepta January 2010 - February 2013
Synova April 2004 - April 2009
Visual Network September 2000 - April 2004
Dominant Systems June 1999 - September 2000
Skills
Cisco Technologies, Troubleshooting, Network Security, Servers, VPN, LAN-WAN, Networking, CCNA, Network Engineering, Network Administration, Firewalls, Routers
Education
Washtenaw Community College 1998 — 2000
MIS
University of Windsor 1994 — 1997
Undergrad
Loyalist College 1989 — 1991
Photo-Journalism
Patti Kavanaugh's Percepta Experience May 2013 - Present
Job Ford Motor Company SDR Zone Manager
Industry Electrical/Electronic Manufacturing
Experience
Percepta May 2013 - Present
PKConsulting August 2012 - Present
Millennium Alliance Group October 2008 - July 2012
Rathsburg Associates Inc. November 1997 - July 2008
North Coast Components 1996 - November 1997
Skills
CRM, Electronics, Key Account Management, Semiconductors, Solution Selling, New Business Development, Direct Sales, Sales Management, Sales Operations, Product Marketing, Manufacturing, Analog, Product Development, Semiconductor Industry, Negotiation, Salesforce.com, Product Management, Strategy, Pricing, International Sales, Sales Process, Business Development, Project Planning, Cross-functional Team..., Management, Training, Embedded Systems, Cold Calling, Automotive, Forecasting, Competitive Analysis, Product Launch, Project Management, Six Sigma, Solid State Lighting, Process Improvement, Oracle Enterprise..., Customer Retention, Channel Partners, Supply Chain Management, Contract Negotiation, B2B, Customer Satisfaction, Sales Presentations, Selling
Education
Central Michigan University 1982 — 1987
BFA, Photography / Marketing
Central Michigan University
Bachelors of Fine Arts, BFA / Marketing
Percepta May 2013 - Present
PKConsulting August 2012 - Present
Millennium Alliance Group October 2008 - July 2012
Rathsburg Associates Inc. November 1997 - July 2008
North Coast Components 1996 - November 1997
Skills
CRM, Electronics, Key Account Management, Semiconductors, Solution Selling, New Business Development, Direct Sales, Sales Management, Sales Operations, Product Marketing, Manufacturing, Analog, Product Development, Semiconductor Industry, Negotiation, Salesforce.com, Product Management, Strategy, Pricing, International Sales, Sales Process, Business Development, Project Planning, Cross-functional Team..., Management, Training, Embedded Systems, Cold Calling, Automotive, Forecasting, Competitive Analysis, Product Launch, Project Management, Six Sigma, Solid State Lighting, Process Improvement, Oracle Enterprise..., Customer Retention, Channel Partners, Supply Chain Management, Contract Negotiation, B2B, Customer Satisfaction, Sales Presentations, Selling
Education
Central Michigan University 1982 — 1987
BFA, Photography / Marketing
Central Michigan University
Bachelors of Fine Arts, BFA / Marketing
Connie Kress's Percepta Experience 2002 - 2003
Job Performance Consultant at Alteris Group
Industry Human Resources
Experience
Alteris Group December 2009 - Present
Jackson-Dawson February 2003 - December 2009
Percepta 2002 - 2003
VSI October 1997 - April 2002
EDS February 1990 - September 1997
Detroit Medical Center 1989 - 1990
Skills
Instructional Design, Organizational..., Performance Improvement, Leadership Development, Blended Learning, Employee Engagement, Performance Management, Coaching, Performance Consulting, Mentoring, Instructor-led Training, Curriculum Design, Needs Analysis, Process Improvement, Management Development, Curriculum Development, Training Delivery, Strategic Planning, Strategy, Training, Management, E-Learning, Program Management, Workshop Facilitation, Employee Training, Learning Management, Technical Writing, Staff Development, Human Resources, Adult Education, Distance Learning, Executive Coaching
Education
Ball State University
BS
Indiana University South Bend
MS
Wayne State University
PhD
Alteris Group December 2009 - Present
Jackson-Dawson February 2003 - December 2009
Percepta 2002 - 2003
VSI October 1997 - April 2002
EDS February 1990 - September 1997
Detroit Medical Center 1989 - 1990
Skills
Instructional Design, Organizational..., Performance Improvement, Leadership Development, Blended Learning, Employee Engagement, Performance Management, Coaching, Performance Consulting, Mentoring, Instructor-led Training, Curriculum Design, Needs Analysis, Process Improvement, Management Development, Curriculum Development, Training Delivery, Strategic Planning, Strategy, Training, Management, E-Learning, Program Management, Workshop Facilitation, Employee Training, Learning Management, Technical Writing, Staff Development, Human Resources, Adult Education, Distance Learning, Executive Coaching
Education
Ball State University
BS
Indiana University South Bend
MS
Wayne State University
PhD
Jay Dixon's Percepta Experience July 2014 - Present
Job Operations
Industry Program Development
Experience
Percepta July 2014 - Present
New Concept Teleservices August 2011 - July 2014
Complete Production Resources, Inc ( CPR ) June 2010 - April 2011
Discount Music Center June 1998 - July 2009
Skills
15 Years of Sales..., Account Management, Email Clients, Price Quotes, Sales Order Processing, Managing Agents, Inventory Management, Sales Process, Electronic Payment..., Audio Engineering, Live Sound, Lighting, Management, Sound, Sales, Music Industry, Music Production, Event Management, Music, Sales Management
Education
Full Sail University 1996 — 1997
Specialized Associates Degree, Engineering
Shenandoah University 1994 — 1996
2 years, Communications
Percepta July 2014 - Present
New Concept Teleservices August 2011 - July 2014
Complete Production Resources, Inc ( CPR ) June 2010 - April 2011
Discount Music Center June 1998 - July 2009
Skills
15 Years of Sales..., Account Management, Email Clients, Price Quotes, Sales Order Processing, Managing Agents, Inventory Management, Sales Process, Electronic Payment..., Audio Engineering, Live Sound, Lighting, Management, Sound, Sales, Music Industry, Music Production, Event Management, Music, Sales Management
Education
Full Sail University 1996 — 1997
Specialized Associates Degree, Engineering
Shenandoah University 1994 — 1996
2 years, Communications
Lori Hoff's Percepta Experience 2001 - 2004
Job Workforce Management Analyst at CareCentrix
Industry Information Services
Experience
CareCentrix May 2015 - Present
JP Morgan Chase May 2011 - August 2013
Apria Healthcare May 2010 - April 2011
e4e Business Solutions January 2009 - August 2009
Humana 2007 - 2009
ICE Gallery 2006 - 2007
McKesson 2004 - 2005
Percepta 2001 - 2004
Skills
WFM Scheduling Guru, Robust Command Center..., Short term forecasting..., Creative Scheduling to..., Troubleshooting, Performance Management, Leadership, Project Management, Business Analysis, Forecasting, Training, Change Management, Outlook, Workforce Planning, Team Building, Capacity Planning, Contact Centers, Management, Access, Employee Benefits, Program Management, Recruiting, Insurance, Customer Retention, Call Centers
Education
Keiser College 1999 — 2003
Computer Network Administration
CareCentrix May 2015 - Present
JP Morgan Chase May 2011 - August 2013
Apria Healthcare May 2010 - April 2011
e4e Business Solutions January 2009 - August 2009
Humana 2007 - 2009
ICE Gallery 2006 - 2007
McKesson 2004 - 2005
Percepta 2001 - 2004
Skills
WFM Scheduling Guru, Robust Command Center..., Short term forecasting..., Creative Scheduling to..., Troubleshooting, Performance Management, Leadership, Project Management, Business Analysis, Forecasting, Training, Change Management, Outlook, Workforce Planning, Team Building, Capacity Planning, Contact Centers, Management, Access, Employee Benefits, Program Management, Recruiting, Insurance, Customer Retention, Call Centers
Education
Keiser College 1999 — 2003
Computer Network Administration
Nancy Heller's Percepta Experience September 2003 - Present
Job Center Administrator at Percepta
Industry Automotive
Experience
Percepta September 2003 - Present
Excell Services May 1993 - May 1999
Education
Barry University 2005 — 2008
BS, Professional Administration
Percepta September 2003 - Present
Excell Services May 1993 - May 1999
Education
Barry University 2005 — 2008
BS, Professional Administration
Trevor Sinclair's Percepta Experience 1998 - 2002
Job Scheduling Team Leader at Canadian Wireless Bell Mobility
Industry Banking
Experience
Canadian Wireless - Bell Mobility May 2012 - Present
Canadian Wireless - Bell Mobility 2012 - 2013
Bank of Montreal 2007 - 2011
NetworkOmni 2005 - 2007
Teleperformance 2003 - 2005
Percepta 1998 - 2002
Skills
Forecasting, Databases, Workforce Management, Call Center, Process Improvement, Customer Service, Process Scheduler, Operations Management, Business Analysis, Analysis, Project Planning, Team Leadership, Project Management, Microsoft Excel, Change Management
Education
Ryerson University 2003 — 2005
Information Technology
Centennial College 1996 — 1998
Marketing
Canadian Wireless - Bell Mobility May 2012 - Present
Canadian Wireless - Bell Mobility 2012 - 2013
Bank of Montreal 2007 - 2011
NetworkOmni 2005 - 2007
Teleperformance 2003 - 2005
Percepta 1998 - 2002
Skills
Forecasting, Databases, Workforce Management, Call Center, Process Improvement, Customer Service, Process Scheduler, Operations Management, Business Analysis, Analysis, Project Planning, Team Leadership, Project Management, Microsoft Excel, Change Management
Education
Ryerson University 2003 — 2005
Information Technology
Centennial College 1996 — 1998
Marketing
Christine Sendry's Percepta Experience March 1989 - July 2009
Job Customer Service Professional
Industry Automotive
Experience
Percepta March 1989 - July 2009
Education
Henry Ford Community College
Percepta March 1989 - July 2009
Education
Henry Ford Community College
J. Thomas Allen's Percepta Experience August 2002 - June 2005
Job Criminal Court Clerk at Brevard County Clerk of Courts
Industry Government Administration
Experience
Brevard County Clerk of Courts January 2013 - Present
Brevard County Sheriff's Office February 2012 - July 2012
Brevard County Clerk of Courts September 2006 - October 2011
Space Coast Credit Union June 2005 - June 2006
Percepta August 2002 - June 2005
United States Air Force December 1991 - December 1999
Skills
SAP, Microsoft Office
Education
Community College of the Air Force
Irvin High School
Brevard County Clerk of Courts January 2013 - Present
Brevard County Sheriff's Office February 2012 - July 2012
Brevard County Clerk of Courts September 2006 - October 2011
Space Coast Credit Union June 2005 - June 2006
Percepta August 2002 - June 2005
United States Air Force December 1991 - December 1999
Skills
SAP, Microsoft Office
Education
Community College of the Air Force
Irvin High School
Ashley Vargas's Percepta Experience June 2009 - March 2010
Job Student with Customer Service Experience
Industry Research
Experience
Percepta June 2009 - March 2010
The Body Shop at Home October 2008 - April 2009
Walgreen's July 2003 - August 2005
DBVAR Services June 1993 - July 2005
Merritt Island Performing Arts Center May 2001 - May 2004
Skills
Customer Service, Public Speaking, Troubleshooting
Education
Florida Institute of Technology 2004 — 2011
BS, Astrophysics, Astronomy, Pre-Law
Brevard Community College 2002 — 2010
Associate of Arts (AA), General Studies
Percepta June 2009 - March 2010
The Body Shop at Home October 2008 - April 2009
Walgreen's July 2003 - August 2005
DBVAR Services June 1993 - July 2005
Merritt Island Performing Arts Center May 2001 - May 2004
Skills
Customer Service, Public Speaking, Troubleshooting
Education
Florida Institute of Technology 2004 — 2011
BS, Astrophysics, Astronomy, Pre-Law
Brevard Community College 2002 — 2010
Associate of Arts (AA), General Studies
Seth Cassie's Percepta Experience February 2013 - August 2014
Job Customer service at Percepta
Industry Internet
Experience
Percepta February 2013 - August 2014
picture me portrait studio November 2012 - February 2013
Golden Corral February 2012 - July 2012
United States Census April 2010 - June 2010
GSI Commerce October 2006 - January 2010
CompUSA October 2004 - January 2007
Scene Genesis February 2003 - February 2004
Finger Lakes Community College January 2002 - January 2003
Cook/ Doughnut September 2000 - September 2001
Roadhouse Grill April 1999 - February 2001
Skills
Sales, Customer Service, Retail, Microsoft Office, Email Marketing, Inventory Management, Social Media, Microsoft Word, Microsoft Excel, Process Scheduler, Research, Telephone Skills, Customer Satisfaction, Phone Etiquette, Phone Manner, PowerPoint, Photoshop, Public Speaking, Marketing, Time Management, Technical Support, Outlook, Windows, Windows 7, Android, iOS, Customer Support, Windows 2000, Windows XP Pro, Photography, Digital Photography, Portrait Photography, Commercial Photography, Photos, Help Desk Support, Hardware Support, Typing, Organization, Organized Multi-tasker, Windows 8, Computer Science, Computer Repair, Computer Maintenance, Customer Relations, Customer Engagement, Long-term Customer..., Retail Sales, Sales Process, IT Hardware Support, Consulting
Education
Finger Lakes Community College 2002 — 2003
computer repair and networking
Monroe Community College. 2 Years of college 1995 — 1997
food managment
Percepta February 2013 - August 2014
picture me portrait studio November 2012 - February 2013
Golden Corral February 2012 - July 2012
United States Census April 2010 - June 2010
GSI Commerce October 2006 - January 2010
CompUSA October 2004 - January 2007
Scene Genesis February 2003 - February 2004
Finger Lakes Community College January 2002 - January 2003
Cook/ Doughnut September 2000 - September 2001
Roadhouse Grill April 1999 - February 2001
Skills
Sales, Customer Service, Retail, Microsoft Office, Email Marketing, Inventory Management, Social Media, Microsoft Word, Microsoft Excel, Process Scheduler, Research, Telephone Skills, Customer Satisfaction, Phone Etiquette, Phone Manner, PowerPoint, Photoshop, Public Speaking, Marketing, Time Management, Technical Support, Outlook, Windows, Windows 7, Android, iOS, Customer Support, Windows 2000, Windows XP Pro, Photography, Digital Photography, Portrait Photography, Commercial Photography, Photos, Help Desk Support, Hardware Support, Typing, Organization, Organized Multi-tasker, Windows 8, Computer Science, Computer Repair, Computer Maintenance, Customer Relations, Customer Engagement, Long-term Customer..., Retail Sales, Sales Process, IT Hardware Support, Consulting
Education
Finger Lakes Community College 2002 — 2003
computer repair and networking
Monroe Community College. 2 Years of college 1995 — 1997
food managment
Tracy MacLean's Percepta Experience June 2007 - October 2009
Job Manager Sales & Customer Experience at WalMart Canada Bank
Industry Consumer Services
Experience
Walmart Canada Bank September 2013 - Present
Mobilicity March 2010 - September 2013
Percepta June 2007 - October 2009
ELCO Insurance Brokers September 2006 - January 2007
TeleTech July 2002 - September 2006
Direct Link Insurance March 2002 - July 2002
Human Resources Development Canada October 2001 - January 2002
Johnson Incorporated November 1998 - May 2001
CAA South Central Ontario August 1995 - November 1998
Skills
Customer Service, Consumer Products, Program Management, Operations Management, Personal Lines Insurance, Contact Centre..., Cisco Switches, Avaya, CRM software, Amdocs, CTI, VoIP, Qfiniti, NICE, Telecommunications, Telephony Systems, DartVu, FEMTOCELL, IVR, CITRIX, Operating Budgets, Customer Retention, Business Strategy, Crisis Management, Business Continuity..., Property & Casualty..., Sales Management, Corporate Sales..., Email Strategy, Web Chat, Online Help, Online Communications, Offshore Management, Offshore Operations, Technical Support, CRM, Customer Satisfaction, Contact Centers, Quality Assurance, Automotive, Fleet Management, fleet oper, Ford, Warranty, Claims Handling, Managerial Finance, Financial Strategy, customer ret, Customer Acquisition, Team Building
Education
Sheridan – Continuing and Professional Studies 2015 — 2017
Digital Marketing, Business Administration, Management and Operations
C.O.P.C. 2009 — 2015
Ongoing course work, Workforce Management
Sir Sanford Fleming College 1990 — 1993
Human Resources Management, Business Administration
Walmart Canada Bank September 2013 - Present
Mobilicity March 2010 - September 2013
Percepta June 2007 - October 2009
ELCO Insurance Brokers September 2006 - January 2007
TeleTech July 2002 - September 2006
Direct Link Insurance March 2002 - July 2002
Human Resources Development Canada October 2001 - January 2002
Johnson Incorporated November 1998 - May 2001
CAA South Central Ontario August 1995 - November 1998
Skills
Customer Service, Consumer Products, Program Management, Operations Management, Personal Lines Insurance, Contact Centre..., Cisco Switches, Avaya, CRM software, Amdocs, CTI, VoIP, Qfiniti, NICE, Telecommunications, Telephony Systems, DartVu, FEMTOCELL, IVR, CITRIX, Operating Budgets, Customer Retention, Business Strategy, Crisis Management, Business Continuity..., Property & Casualty..., Sales Management, Corporate Sales..., Email Strategy, Web Chat, Online Help, Online Communications, Offshore Management, Offshore Operations, Technical Support, CRM, Customer Satisfaction, Contact Centers, Quality Assurance, Automotive, Fleet Management, fleet oper, Ford, Warranty, Claims Handling, Managerial Finance, Financial Strategy, customer ret, Customer Acquisition, Team Building
Education
Sheridan – Continuing and Professional Studies 2015 — 2017
Digital Marketing, Business Administration, Management and Operations
C.O.P.C. 2009 — 2015
Ongoing course work, Workforce Management
Sir Sanford Fleming College 1990 — 1993
Human Resources Management, Business Administration
Rebecca Franks's Percepta Experience February 2005 - March 2008
Job Customer Relations Specialist at Matrix
Industry Automotive
Experience
Matrix December 2009 - Present
Ford Corporate Office March 2008 - March 2009
Percepta February 2005 - March 2008
Verizon Business March 1973 - December 2001
Skills
Customer Service, Software Documentation, Quality Assurance, Data Entry, Microsoft Office, Customer Satisfaction, Management, Human Resources, Outlook, Microsoft Excel, Leadership, Logistics, Administrative..., Training, Process Improvement, Recruiting, Microsoft Word, PowerPoint, Customer Retention
Education
Fordham University 1992 — 1996
Masters, Couseling Psychology
Matrix December 2009 - Present
Ford Corporate Office March 2008 - March 2009
Percepta February 2005 - March 2008
Verizon Business March 1973 - December 2001
Skills
Customer Service, Software Documentation, Quality Assurance, Data Entry, Microsoft Office, Customer Satisfaction, Management, Human Resources, Outlook, Microsoft Excel, Leadership, Logistics, Administrative..., Training, Process Improvement, Recruiting, Microsoft Word, PowerPoint, Customer Retention
Education
Fordham University 1992 — 1996
Masters, Couseling Psychology
Candi Snyder's Percepta Experience March 2011 - Present
Job Talent Acquisition Specialist at Percepta
Industry Financial Services
Experience
Percepta March 2011 - Present
Pioneer Credit Recovery 2010 - 2011
Sallie Mae August 2003 - October 2010
Skills
Human Resources, Recruiting, Employee Relations, Onboarding, Performance Management, HRIS, Benefits Administration, Workforce Planning, Employee Engagement, Employee Benefits, Applicant Tracking..., Training, New Hire Orientations, Talent Acquisition, Deferred Compensation, Succession Planning, Personnel Management, Talent Management, HR Policies, Temporary Placement, Hiring, Labor Relations, Payroll, College Recruiting, Interviews, FMLA, Strategic Planning, Internet Recruiting, Employment Law, Call Centers, Organizational..., Employee Training, Technical Recruiting, Job Fairs, PeopleSoft, Career Development, Sourcing, Employer Branding, Performance Appraisal, Screening Resumes, HR Consulting, Vendor Management, Recruitment Advertising, Contract Recruitment, Resume Writing, Job Descriptions, Staffing Services, Leadership Development, Strategic HR, Background Checks
Education
Genesee Community College
Associate of Science (A.S.), Business Administration and Management, General
Letchworth Central
NY State Regents Diploma
Percepta March 2011 - Present
Pioneer Credit Recovery 2010 - 2011
Sallie Mae August 2003 - October 2010
Skills
Human Resources, Recruiting, Employee Relations, Onboarding, Performance Management, HRIS, Benefits Administration, Workforce Planning, Employee Engagement, Employee Benefits, Applicant Tracking..., Training, New Hire Orientations, Talent Acquisition, Deferred Compensation, Succession Planning, Personnel Management, Talent Management, HR Policies, Temporary Placement, Hiring, Labor Relations, Payroll, College Recruiting, Interviews, FMLA, Strategic Planning, Internet Recruiting, Employment Law, Call Centers, Organizational..., Employee Training, Technical Recruiting, Job Fairs, PeopleSoft, Career Development, Sourcing, Employer Branding, Performance Appraisal, Screening Resumes, HR Consulting, Vendor Management, Recruitment Advertising, Contract Recruitment, Resume Writing, Job Descriptions, Staffing Services, Leadership Development, Strategic HR, Background Checks
Education
Genesee Community College
Associate of Science (A.S.), Business Administration and Management, General
Letchworth Central
NY State Regents Diploma
Annemarie Singer's Percepta Experience October 2000 - March 2003
Job Systems Analyst / Program Mgr OptumHealth IT at UnitedHealth Group
Industry Information Technology and Services
Experience
UnitedHealth Group November 2010 - Present
Target October 2005 - August 2010
APAC Customer Services April 2003 - September 2005
Percepta October 2000 - March 2003
Qwest Communications March 2000 - September 2000
TeleTech March 1996 - March 2000
Skills
CRM, Access, Outlook, Account Management, Vendor Management, Call Center, Customer Experience, Process Improvement, SDLC, Resource Management, Visio, Business Analysis, Business Process..., Metrics, SharePoint
Education
Lawrence University 1988 — 1992
Bachelor of Arts, Studio Art (Color Theory and Computer Art / Graphics)
UnitedHealth Group November 2010 - Present
Target October 2005 - August 2010
APAC Customer Services April 2003 - September 2005
Percepta October 2000 - March 2003
Qwest Communications March 2000 - September 2000
TeleTech March 1996 - March 2000
Skills
CRM, Access, Outlook, Account Management, Vendor Management, Call Center, Customer Experience, Process Improvement, SDLC, Resource Management, Visio, Business Analysis, Business Process..., Metrics, SharePoint
Education
Lawrence University 1988 — 1992
Bachelor of Arts, Studio Art (Color Theory and Computer Art / Graphics)
Joel Methé's Percepta Experience September 2003 - May 2005
Job District Parts & Service Manager at Mitsubishi Motor Sales of Canada, Inc.
Industry Automotive
Experience
Mitsubishi Motor Sales of Canada, Inc. April 2015 - Present
Mitsubishi Motor Sales of Canada, Inc. July 2014 - April 2015
Mercedes-Benz Canada December 2013 - July 2014
Mitsubishi Motor Sales of Canada, Inc. May 2012 - November 2013
Mitsubishi Motor Sales of Canada, inc April 2011 - May 2012
Mitsubishi Motor Sales of Canada, Inc. October 2009 - April 2011
BMW Group Canada May 2005 - June 2009
Percepta September 2003 - May 2005
Castonguay Blasting & Drilling August 2002 - April 2003
Skills
Automotive, Customer Satisfaction, Problem Solving, Customer Service, Product Marketing, Vehicles, Automobile, Customer Support, Team Leadership, Warranty, Automotive Parts, Analysis, Parts, Team Building, Sales Management, Negotiation, Automotive Aftermarket, Profit, Customer Retention, Dealer Management, Continuous Improvement, Pricing, Training, Inventory Management, Purchasing, Sales, Project Planning, Sales Process
Education
Cambrian College 1999 — 2002
Technologist Diploma, Civil Engineering Technology
École secondaire catholique Champlain 1994 — 1998
High School Diploma (O.S.S.D)
Mitsubishi Motor Sales of Canada, Inc. April 2015 - Present
Mitsubishi Motor Sales of Canada, Inc. July 2014 - April 2015
Mercedes-Benz Canada December 2013 - July 2014
Mitsubishi Motor Sales of Canada, Inc. May 2012 - November 2013
Mitsubishi Motor Sales of Canada, inc April 2011 - May 2012
Mitsubishi Motor Sales of Canada, Inc. October 2009 - April 2011
BMW Group Canada May 2005 - June 2009
Percepta September 2003 - May 2005
Castonguay Blasting & Drilling August 2002 - April 2003
Skills
Automotive, Customer Satisfaction, Problem Solving, Customer Service, Product Marketing, Vehicles, Automobile, Customer Support, Team Leadership, Warranty, Automotive Parts, Analysis, Parts, Team Building, Sales Management, Negotiation, Automotive Aftermarket, Profit, Customer Retention, Dealer Management, Continuous Improvement, Pricing, Training, Inventory Management, Purchasing, Sales, Project Planning, Sales Process
Education
Cambrian College 1999 — 2002
Technologist Diploma, Civil Engineering Technology
École secondaire catholique Champlain 1994 — 1998
High School Diploma (O.S.S.D)
Leo Welch's Percepta Experience January 1999 - September 2004
Job Resource Analyst II at REDE, Inc.
Industry Financial Services
Experience
REDE, Inc. March 2011 - Present
Diavante Welch 2015 - 2015
Wingspan Portfolio Advisors February 2013 - December 2014
JP Morgan Chase September 2008 - February 2013
JPMorgan Chase February 2006 - September 2008
JPMorgan Chase February 2005 - January 2006
JPMorgan Chase October 2004 - January 2005
Percepta January 1999 - September 2004
Time Warner Cable January 1996 - December 1998
Excel Agent Services/AT&T January 1993 - December 1995
Skills
Banking, Credit, Risk Management, Loans, Mortgage Lending, Fixed Income, Financial Services, Business Analysis, Portfolio Management, Process Improvement, Vendor Management, Credit Analysis, Relationship Management, Credit Risk, Internal Audit, Mortgage Banking, Finance, Management, Customer Service, Leadership, Team Building, Call Centers, Microsoft Office
Education
South University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.8
South University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.82
Florida Institute of Technology 1994 — 1999
Bachelor of Science (BS), Computer Engineering
REDE, Inc. March 2011 - Present
Diavante Welch 2015 - 2015
Wingspan Portfolio Advisors February 2013 - December 2014
JP Morgan Chase September 2008 - February 2013
JPMorgan Chase February 2006 - September 2008
JPMorgan Chase February 2005 - January 2006
JPMorgan Chase October 2004 - January 2005
Percepta January 1999 - September 2004
Time Warner Cable January 1996 - December 1998
Excel Agent Services/AT&T January 1993 - December 1995
Skills
Banking, Credit, Risk Management, Loans, Mortgage Lending, Fixed Income, Financial Services, Business Analysis, Portfolio Management, Process Improvement, Vendor Management, Credit Analysis, Relationship Management, Credit Risk, Internal Audit, Mortgage Banking, Finance, Management, Customer Service, Leadership, Team Building, Call Centers, Microsoft Office
Education
South University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.8
South University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.82
Florida Institute of Technology 1994 — 1999
Bachelor of Science (BS), Computer Engineering
Jaymie Sheir's Percepta Experience April 2008 - Present
Job Customer care specialist at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta April 2008 - Present
Education
Florida Institute of Technology
MBA, Finance and Accounting
Percepta April 2008 - Present
Education
Florida Institute of Technology
MBA, Finance and Accounting
Heather Prater's Percepta Experience August 2006 - January 2009
Job Cashier
Industry Consumer Services
Experience
Harbor Freight Tools December 2013 - Present
Percepta August 2006 - January 2009
7-Eleven October 2005 - August 2006
Skills
Medical Terminology, HIPAA, Customer Service, Call Center, Problem Solving, Pricing, Cash Register, Microsoft Office, Windows, Letter Writing, Internet, Interpersonal Skill, Calming, Social Listening, QuickBooks, Quick Thinker, Quick Study, Typing, Unsupervised Learning
Education
Baker College of Auburn Hills 1997 — 1998
Certificate, Clerical Bookkeeping
Harbor Freight Tools December 2013 - Present
Percepta August 2006 - January 2009
7-Eleven October 2005 - August 2006
Skills
Medical Terminology, HIPAA, Customer Service, Call Center, Problem Solving, Pricing, Cash Register, Microsoft Office, Windows, Letter Writing, Internet, Interpersonal Skill, Calming, Social Listening, QuickBooks, Quick Thinker, Quick Study, Typing, Unsupervised Learning
Education
Baker College of Auburn Hills 1997 — 1998
Certificate, Clerical Bookkeeping
Stacey Campbell - cox's Percepta Experience July 2004 - May 2005
Job return mail at Lincoln Financial Group
Industry Banking
Experience
Lincoln Financial Group March 2014 - Present
Kelly Services October 2012 - March 2014
ISGN March 2007 - March 2011
Manpower December 2006 - March 2007
Washington Mutual May 2005 - August 2006
Percepta July 2004 - May 2005
New Office Employer Services September 2001 - December 2003
Source 1 Staffing December 2000 - May 2002
Skills
Typing 40 wpm, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Office, Visual Banker, Desktop Integrator, ILS 60, ICaps, ProComm, Pinnacle, AS 400, Customer Service, Reports, report editing, Proofreading, Title Searches, Mortgage Servicing, Residential Mortgages, Call Center, Administrative..., Data Warehousing, Pick & Pack, Stock Picking, Stocking, Order Picking, Retail, Cashiers, Spreadsheets, Scanners, Laser Scanning, Invoicing, Inventory, Inventory Accuracy, Fax Server, Email, Internet, Internal Communications, Internet Services, Loans, Copying, Filing, Storage, 10 Key, Order Processing, Hotel Booking, Communication, Cleaning, Housekeeping, Hospitality
Education
Eastern Florida State College
Paul Harding High School
Diploma
Lincoln Financial Group March 2014 - Present
Kelly Services October 2012 - March 2014
ISGN March 2007 - March 2011
Manpower December 2006 - March 2007
Washington Mutual May 2005 - August 2006
Percepta July 2004 - May 2005
New Office Employer Services September 2001 - December 2003
Source 1 Staffing December 2000 - May 2002
Skills
Typing 40 wpm, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Office, Visual Banker, Desktop Integrator, ILS 60, ICaps, ProComm, Pinnacle, AS 400, Customer Service, Reports, report editing, Proofreading, Title Searches, Mortgage Servicing, Residential Mortgages, Call Center, Administrative..., Data Warehousing, Pick & Pack, Stock Picking, Stocking, Order Picking, Retail, Cashiers, Spreadsheets, Scanners, Laser Scanning, Invoicing, Inventory, Inventory Accuracy, Fax Server, Email, Internet, Internal Communications, Internet Services, Loans, Copying, Filing, Storage, 10 Key, Order Processing, Hotel Booking, Communication, Cleaning, Housekeeping, Hospitality
Education
Eastern Florida State College
Paul Harding High School
Diploma
Ed Salamon's Percepta Experience December 2010 - October 2011
Job IT Analyst at Tower International
Industry Information Technology and Services
Experience
Tower International November 2012 - Present
Tower Defense and Aerospace December 2011 - October 2012
Percepta December 2010 - October 2011
Capri Industrial Products December 2007 - June 2008
W.W. Grainger July 1999 - October 2007
Skills
Parts, Purchasing, Procurement, Sourcing, Automotive, Program Management, Call Center, Customer Service, IT Operations
Education
Madonna University
B.A., English/Journalism
Central Michigan University
Tower International November 2012 - Present
Tower Defense and Aerospace December 2011 - October 2012
Percepta December 2010 - October 2011
Capri Industrial Products December 2007 - June 2008
W.W. Grainger July 1999 - October 2007
Skills
Parts, Purchasing, Procurement, Sourcing, Automotive, Program Management, Call Center, Customer Service, IT Operations
Education
Madonna University
B.A., English/Journalism
Central Michigan University
Colin DeVerna II's Percepta Experience July 2013 - Present
Job Customer Service Manager at Percepta
Industry Maritime
Experience
Bass Pro Shops October 2013 - Present
Percepta July 2013 - Present
eBay Enterprise October 2012 - July 2013
Bass Pro Shops September 2011 - August 2012
Carefree Boat Club July 2011 - August 2012
West Marine March 2009 - August 2011
YMCA Camp Silver Beach June 2008 - August 2008
Skills
PADI Certified Diver, Microsoft Office, Sales, Sales Management, Shipping, Marketing, Customer Service, Budgets, Operations Management, PowerPoint, Inventory Management, Inventory Control, Data Entry, Management, Retail, Microsoft Word, Event Management, Microsoft Excel, Team Building, Leadership
Education
Tidewater Community College 2010 — 2011
General Studies
Florida Institute of Technology 2009 — 2010
Marine Biology
Bass Pro Shops October 2013 - Present
Percepta July 2013 - Present
eBay Enterprise October 2012 - July 2013
Bass Pro Shops September 2011 - August 2012
Carefree Boat Club July 2011 - August 2012
West Marine March 2009 - August 2011
YMCA Camp Silver Beach June 2008 - August 2008
Skills
PADI Certified Diver, Microsoft Office, Sales, Sales Management, Shipping, Marketing, Customer Service, Budgets, Operations Management, PowerPoint, Inventory Management, Inventory Control, Data Entry, Management, Retail, Microsoft Word, Event Management, Microsoft Excel, Team Building, Leadership
Education
Tidewater Community College 2010 — 2011
General Studies
Florida Institute of Technology 2009 — 2010
Marine Biology
bill grebs's Percepta Experience October 2002 - Present
Job Sr UNIX Engineer at Percepta
Industry Computer Software
Experience
Percepta October 2002 - Present
Skills
Unix, Servers, VMware, System Administration, TCP/IP, Disaster Recovery, Firewalls, ITIL, Data Center, Linux, Operating Systems, Network Security, Network Administration, DHCP, VPN
Education
Kutztown University of Pennsylvania 1977 — 1981
Bachelor of Science Degree, Business/Computers, 2.9
Percepta October 2002 - Present
Skills
Unix, Servers, VMware, System Administration, TCP/IP, Disaster Recovery, Firewalls, ITIL, Data Center, Linux, Operating Systems, Network Security, Network Administration, DHCP, VPN
Education
Kutztown University of Pennsylvania 1977 — 1981
Bachelor of Science Degree, Business/Computers, 2.9
Louise Bannon's Percepta Experience July 2002 - November 2004
Job VP Vendor Management at Bank of America
Industry Financial Services
Experience
Bank of America September 2012 - Present
JP Morgan Chase April 2012 - Present
JPMorgan Chase September 2008 - April 2012
JPMorgan Chase September 2008 - April 2011
Washington Mutual Bank February 2005 - September 2009
Washington Mutual Bank November 2004 - March 2005
Percepta July 2002 - November 2004
Percepta February 2001 - July 2002
Skills
Green Belt Six Sigma..., ISO Internal Auditor, Microsoft Certified..., Project Management, Business Process..., Microsoft Visio, Microsoft Project, MS Project, Visio, Six Sigma
Education
Brevard Community College 1998 — 2001
Associate of Science (A.S.), Computer Information Systems Analysis, 3.65
Bank of America September 2012 - Present
JP Morgan Chase April 2012 - Present
JPMorgan Chase September 2008 - April 2012
JPMorgan Chase September 2008 - April 2011
Washington Mutual Bank February 2005 - September 2009
Washington Mutual Bank November 2004 - March 2005
Percepta July 2002 - November 2004
Percepta February 2001 - July 2002
Skills
Green Belt Six Sigma..., ISO Internal Auditor, Microsoft Certified..., Project Management, Business Process..., Microsoft Visio, Microsoft Project, MS Project, Visio, Six Sigma
Education
Brevard Community College 1998 — 2001
Associate of Science (A.S.), Computer Information Systems Analysis, 3.65
Marc Sing's Percepta Experience April 2010 - January 2013
Job Traffic Coordinator for Cablevision Ad Sales
Industry Media Production
Experience
Cablevision December 2013 - Present
GEICO January 2013 - August 2013
Percepta April 2010 - January 2013
Best Buy April 2008 - April 2010
Skills
Customer Service, Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Team Leadership, Outsourcing, Customer Retention, Training, Coaching, Recruiting, Team Building, Microsoft Office, Insurance, Leadership
Education
Walden University 2012 — 2014
Bachelor's degree, Business Administration and Management, General
Eastern Florida State College 2010 — 2011
Associate of Arts (AA), General Studies
Cablevision December 2013 - Present
GEICO January 2013 - August 2013
Percepta April 2010 - January 2013
Best Buy April 2008 - April 2010
Skills
Customer Service, Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Team Leadership, Outsourcing, Customer Retention, Training, Coaching, Recruiting, Team Building, Microsoft Office, Insurance, Leadership
Education
Walden University 2012 — 2014
Bachelor's degree, Business Administration and Management, General
Eastern Florida State College 2010 — 2011
Associate of Arts (AA), General Studies
Dayna Kaufman's Percepta Experience July 2013 - June 2014
Job BDC for Suburban Ford of Ferndale
Industry Marketing and Advertising
Experience
Suburban Ford of Ferndale January 2015 - Present
Percepta July 2013 - June 2014
Tipsy McStaggers January 2011 - July 2013
Ike's Restaurant March 2006 - July 2010
Skills
Organization, Computers, Cash Register, Phone Etiquette, People Skills, Cashiering, Telephone Skills, Data Entry, Time Management, Filing, Critical Thinking, Customer Satisfaction, Customer Service, Leadership, Social Media, Social Networking
Education
Macomb Community College 2012 — 2016
None, Business, Marketing
Eton Academy 2003 — 2007
High School Diploma
Suburban Ford of Ferndale January 2015 - Present
Percepta July 2013 - June 2014
Tipsy McStaggers January 2011 - July 2013
Ike's Restaurant March 2006 - July 2010
Skills
Organization, Computers, Cash Register, Phone Etiquette, People Skills, Cashiering, Telephone Skills, Data Entry, Time Management, Filing, Critical Thinking, Customer Satisfaction, Customer Service, Leadership, Social Media, Social Networking
Education
Macomb Community College 2012 — 2016
None, Business, Marketing
Eton Academy 2003 — 2007
High School Diploma
Tiffani Chambers's Percepta Experience June 2008 - June 2009
Job Loss Mit. Underwriter at JPMorgan Chase
Industry Financial Services
Experience
JPMorgan Chase September 2012 - Present
JPMorgan Chase March 2010 - September 2012
Washington Mutual/Chase May 2009 - March 2010
Percepta June 2008 - June 2009
Education
Eastern Florida State College 2011 — 2013
Associate's degree, Business Administration and Management, General
JPMorgan Chase September 2012 - Present
JPMorgan Chase March 2010 - September 2012
Washington Mutual/Chase May 2009 - March 2010
Percepta June 2008 - June 2009
Education
Eastern Florida State College 2011 — 2013
Associate's degree, Business Administration and Management, General
Kristy Mason's Percepta Experience May 2015 - Present
Job Professional
Industry Retail
Experience
Percepta May 2015 - Present
BJ's Wholesale Club August 2008 - July 2014
Silver Springs Care Center October 2013 - December 2013
Skills
Customer Service, Retail, Merchandising, Inventory Management, Sales, Time Management, Visual Merchandising, Store Management, Customer Satisfaction, Microsoft Office
Education
DeVry University 2011 — 2014
Associate's degree, Health Information/Medical Records Technology/Technician
Keller Graduate School of Management of DeVry University 2011 — 2014
Associate in Health Information Technology, Health Information/Medical Records Technology/Technician
Percepta May 2015 - Present
BJ's Wholesale Club August 2008 - July 2014
Silver Springs Care Center October 2013 - December 2013
Skills
Customer Service, Retail, Merchandising, Inventory Management, Sales, Time Management, Visual Merchandising, Store Management, Customer Satisfaction, Microsoft Office
Education
DeVry University 2011 — 2014
Associate's degree, Health Information/Medical Records Technology/Technician
Keller Graduate School of Management of DeVry University 2011 — 2014
Associate in Health Information Technology, Health Information/Medical Records Technology/Technician
James Nason's Percepta Experience January 2009 - Present
Job Technical Trainer Ford Motor Company
Industry Information Technology and Services
Experience
Percepta January 2009 - Present
Sunshine Dodge January 2008 - January 2009
Appearance Plus of Palm Bay January 2007 - January 2008
Merle Kelly Ford January 2006 - January 2007
Sunshine Dodge January 2004 - January 2006
Primerica Financial Services January 2000 - January 2003
Nason’s Auto January 1997 - January 2003
Skills
Management, Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Sales, Project Management, Strategic Planning, Customer Satisfaction, Maintenance, Problem Solving, Troubleshooting
Education
Berry University
Bachelor’s Degree, Business Administration
New Hampshire Technical College
Associates Degree, Automotive
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Percepta January 2009 - Present
Sunshine Dodge January 2008 - January 2009
Appearance Plus of Palm Bay January 2007 - January 2008
Merle Kelly Ford January 2006 - January 2007
Sunshine Dodge January 2004 - January 2006
Primerica Financial Services January 2000 - January 2003
Nason’s Auto January 1997 - January 2003
Skills
Management, Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Sales, Project Management, Strategic Planning, Customer Satisfaction, Maintenance, Problem Solving, Troubleshooting
Education
Berry University
Bachelor’s Degree, Business Administration
New Hampshire Technical College
Associates Degree, Automotive
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Barry University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY