Prudential Service Bureau
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Prudential Service Bureau Employees
Xerox March 2010 - Present
AC Birox 2009 - March 2010
ADP 2006 - 2009
ADP 2003 - 2006
ADP 1994 - 2003
Prudential Service Bureau 1990 - 1994
Skills
Team Building, Change Management, Project Portfolio..., Program Management, SDLC, Project Management, Outsourcing, SaaS, Management, New Business Development, Strategic Planning, Mergers & Acquisitions, Strategy, Integration, Leadership, Business Process, Start-ups, PMO, Analysis, Project Planning, Vendor Management
Education
University of Pennsylvania - The Wharton School 2007 — 2008
ADP Sponsored Business IT Program
McKendree College 1992 — 1993
Business
Rutgers University-New Brunswick
Project Management Certificate
Massachusetts Institute of Technology
Managing Technical Professionals and Organizations
ACS, a Xerox Company September 2011 - Present
SHPS October 2004 - September 2011
Towers Perrin 2002 - 2004
Prudential Service Bureau 1989 - 1998
Skills
Benefits, HRIS, Process Improvement, Vendor Management, Performance Management, Employee Benefits, Project Management, Analysis, Business Analysis, Strategy, Strategic Planning, Leadership, Program Management, Cross-functional Team..., Change Management, Benefits Administration, Budgets, Account Management, Management, SDLC, Training, Product Management, Team Leadership, Business Process..., Operations Management, Team Building, PeopleSoft, Talent Management, Healthcare, CRM
Education
University of Kentucky 1985 — 1989
Bachelors Degree, Economics and English
Firstsource Solutions USA, A Global BPO January 2012 - February 2014
Firstsource Solutions USA, LLC June 2010 - February 2012
MedAssist (now Firstsource Solutions USA) A Global BPO Company September 2007 - June 2010
MedAssist 2002 - 2007
Anthem, Now National Government Services NGS September 1998 - May 2002
AFFINA 1997 - 1998
Humana 1996 - 1997
Prudential Service Bureau 1990 - 1996
Skills
Call Center, Healthcare, Contract Negotiation, BPO, Vendor Management, Operations Management, Customer Relations, Planning, Business Analysis, Change Management, Mergers, Business Process, Team Leadership, Process Improvement, Budgeting, Strategic Planning, Compliance, Customer Service, Leadership Development, Negotiation, Outsourcing, Business Process..., Business Strategy, IT Strategy, Insurance, Analysis, Program Management, Strategy Development, Team Management, P&L, Problem Solving, Business Intelligence, ITIL, Cost Reduction, Process Engineering, Management Consulting, Strategy, Budgets, Project Planning, Telecommunications, Call Centers, Software Documentation, Training, Project Management, CRM, Business Development, Executive Management, Performance Management, Information Technology, Start-ups
Education
Louis D. Brandeis School of Law at the University of Louisville 1985 — 1988
Law
University of Kentucky 1980 — 1985
BA, Marketing
Anthem May 2014 - Present
EXPRESS March 2002 - September 2014
Humana January 2014 - May 2014
Humana August 2012 - December 2013
Passport Health Plan June 2007 - August 2012
Norton Healthcare December 1997 - May 2007
Humana October 1989 - December 1997
Prudential Service Bureau June 1988 - December 1989
Skills
Managed Care, Medicaid, Medicare, Healthcare, HIPAA, Healthcare Industry, Health Insurance, Benefits Administration, Outlook, Employee Benefits, Hospitals, Training, Microsoft Excel, Medical Terminology, Healthcare Information..., Healthcare Management, Data Entry, Customer Service, Employee Relations, Insurance, Software Documentation, Process Improvement, Policy, Leadership, Data Analysis, Team Building, Microsoft Word, Visio, PowerPoint, Analysis, Access
Education
Indiana Wesleyan University 2007 — 2009
MBA, Health Care Management
Indiana Wesleyan University 2005 — 2007
Bachelor of Science (BS), Business Administration and Management, General, 3.8
Dermatology Specialists Research October 2014 - Present
Carewise Health November 2010 - October 2014
Baptist Hospital 2004 - 2008
Baptist Hospital 2000 - 2004
Gentiva Health Services 1997 - 2000
Prudential Service Bureau 1996 - 1997
CorVel Corporation 1994 - 1996
Prudential Service Bureau 1994 - 1994
Intracorp 1991 - 1993
Humana 1977 - 1991
Skills
Nursing, Healthcare, Health Education, Health Promotion, Wellness, Healthcare Management, Cpr Certified, Hospitals, Utilization Management, Home Care, Medical Bill Review, Disability Management, Health Insurance
Education
University of Louisville 1978 — 1980
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
University of Louisville 1974 — 1976
Associate of Science (A.S.), Registered Nursing/Registered Nurse
SNL Financial 2006 - Present
Tek Systems April 1998 - September 2006
UPS 1998 - 2004
MetLife 1995 - 1996
Prudential Service Bureau May 1991 - May 1995
Skills
T-SQL, .NET, LINQ, IIS, Software Development, Web Services, ASP.NET MVC, Silverlight, AJAX, JavaScript, Entity Framework, SSRS, Requirements Analysis
Education
Ivy Tech Community College 1989 — 1991
Associates, Computer Science
Jefferson County Public Schools September 2012 - Present
Hampton Inn & Suites April 2007 - August 2010
Hampton Inn February 2005 - October 2006
La Quinta Inn and Suites August 2004 - January 2005
Hampton Inn September 2002 - August 2004
Four Points Sheraton February 2002 - March 2003
Prudential Service Bureau 1988 - 1995
Skills
Leadership, Budgets, Forecasting, Hotels, Management, Training, Process Improvement, Customer Service, Payroll
Education
Campbellsville University 2013 — 2014
Bachelor of Education (BEd), Interdisciplinary Early Childhood Education
University of Louisville 1984 — 1991
BA, Communications
January 2013 Flow ProcessorTargetNovember 2011 - April 2012
Smith & Hawken March 2004 - November 2009
OneBeacon Insurance 2001 - 2003
Merck 1996 - 2000
Prudential Service Bureau 1993 - 1996
AT&T July 1993 - November 1993
Prudential Property & Casualty July 1972 - March 1993
Skills
Merchandising, Visual Merchandising, Retail, Store Management, Loss Prevention, Inventory Management, Retail Sales, Sales, Customer Service, Sales Management, Store Operations, Inventory Control, Income Statement, Marketing, Time Management, Leadership, Team Leadership
Education
Bryant University 1968 — 1972
B.S., Business Management
4 Cats, 4 Dogs, and a Moe! January 2010 - Present
National Government Services December 1996 - December 2009
National Government Services January 1996 - January 2009
PRUDENTIAL SERVICE BUREAU January 1989 - January 1996
Skills
Excel, Word, Social Media, Access, Visual Basic, SDLC, HTML, Application Development, XML, Windows, Web Development, Microsoft Office, Documentation, Analysis, Call Center, CSS, Customer Relations, Problem Solving, Crystal Reports, Databases, ASP.NET, Process Improvement, Integration, Requirements Analysis, Customer Service, Programming, Testing, Troubleshooting, Software Documentation, VB.NET, Database Design
Education
Animal Behavior College 2010 — 2010
CABCT, Dog Training
Jefferson Community College 1996 — 2000
AS, Computer Information Systems
Disabled American Veterans Accounts Payable CoordinatorGivaudanNovember 2007 - October 2012
Deaconess Hospital January 2003 - February 2007
Wal-Mart Superstore January 2004 - January 2007
Standard Textile January 1999 - January 2002
Choicecare/Humana January 1991 - January 1999
Prudential service Bureau January 1989 - January 1990
Skills
Accounts Payable, Accounting, Payroll, Financial Reporting, Auditing, Customer Service, Process Improvement, Budgets, Microsoft Office, Financial Analysis, Data Entry, Accounts Receivable
Education
Sullivan University 1982 — 1983
Paraleagal
Jefferson Community College
Sullivan University
United Parcel Service (UPS) June 2014 - Present
Family Health & Retirement Services October 2012 - May 2014
UPS September 2011 - September 2012
National Processing Company May 2008 - September 2011
Family Health and Retirement Services March 2002 - March 2008
Bank of America Merchant September 2001 - March 2002
Aperture Credentialing Inc August 2000 - September 2001
Unidial, Inc June 1999 - April 2000
GTE, Inc April 1997 - April 1999
Prudential Service Bureau September 1996 - April 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Data Entry, Troubleshooting, Databases, Access, Public Speaking, Teamwork, Hardware, Team Building, Time Management, Social Media
Education
Jefferson Community College 1997 — 1998
Waggener High School
High School, All basics, 9 through 12