ACS, a Xerox Company
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ACS, a Xerox Company Employees
Xerox April 2012 - Present
ACS, a Xerox Company June 2011 - April 2012
Affiliated Computer Services April 2009 - June 2011
iovation June 2007 - January 2009
Micro Power Electronics February 1999 - June 2007
Abel Health Care Network August 1995 - December 1998
AppleOne 1995 - 1995
Skills
Personnel Management, Performance Management, Employee Relations, Talent Management, Workforce Planning, Onboarding, Recruiting, Talent Acquisition, Training, Organizational..., Employee Benefits, Human Resources, HRIS, Management, New Hire Orientations, Employee Engagement, Leadership, FMLA, Interviews, Strategic Planning, Succession Planning, Benefits Administration, Deferred Compensation, HR Policies, Start-ups, Change Management, Mergers & Acquisitions, Payroll, Organizational Design, Hiring, Outsourcing, Applicant Tracking...
Education
University of Washington, Michael G. Foster School of Business 1993 — 1995
BA, Business Administration and Human Resources
North Seattle College 1991 — 1993
AA, Business
Asurion May 2013 - Present
ACS, a Xerox Company October 2010 - April 2013
The Limited March 2010 - November 2010
Memorial Bone & Joint Clinic April 2010 - September 2010
Skills
Troubleshooting, Call Centers, SharePoint, Customer Service, Computer Proficiency, Microsoft Word, PowerPoint, Microsoft Excel, Receptionist Duties, Office Administration, Administrative...
Education
Ohio Wesleyan University 2005 — 2009
Cypress Ridge High Schol 2001 — 2005
High School Diploma
AT&T Global Services May 2013 - Present
Xerox January 2011 - June 2012
ACS A XEROX COMPANY January 2008 - December 2010
RESULTS MARION June 2006 - January 2008
Skills
Program Management, Project Management, Management, Process Improvement, Vendor Management, Software Documentation, Leadership, Business Process, Call Centers, Business Process..., SDLC, Business Analysis, Visio, MS Project, IT Management, Software Project..., Project Planning, Risk Management, Budgets, Change Management, Requirements Analysis, SharePoint, Time Management, Proposal Writing, IT Service Management, Requirements Gathering, Telecommunications, Agile Project Management
Education
University of Notre Dame - Mendoza College of Business 2013 — 2014
Post Graduate Study, Executive Management
Keller Graduate School of Management 2010 — 2011
MBA, Project Management
Olivet Nazarene University 2001 — 2006
B.S., Psychology
The Books! January 2012 - Present
ACS, a Xerox Company October 1998 - March 2012
Sinclair Bookkeeping 2003 - 2011
Statit Software 2003 - 2007
Rogue Wave Software 1997 - 1998
Skills
Marketing, Social Media, Bookkeeping, Customer Service, Team Leadership, Management, Payroll, Budgets, Leadership, Marketing Communications, Microsoft Office, Microsoft Excel, Start-ups, Small Business
Education
Oregon State University 1992 — 1996
BS, Business Administration, Marketing Concentration
South Albany High School 1987 — 1991
HS Diploma
DeLeon Enterprises February 2015 - Present
Charter Communications January 2014 - Present
Rude's Dogs March 2013 - Present
Damascus Enterprises May 2011 - June 2011
ACS, a Xerox Company November 2010 - June 2011
US Census Bureau April 2010 - June 2010
Specialty Finishes, Inc. April 2008 - October 2008
Staffing Services Inc. January 2008 - April 2008
Precision Body & Paint, Inc. January 2007 - July 2007
Skills
Project Coordination, Paint, Customer Service, Painting, Program Management, Project Management
Education
Portland Community College 2005 — 2007
One Year Certificate in Auto Painting, Auto Collision Repair
Portland Community College
One year certificate in auto painting
Adams Golf April 2013 - November 2014
WNQ, LLC October 2011 - April 2013
ACS, a Xerox Company November 2008 - August 2011
ACS Inc. May 2002 - November 2008
ACS Inc. October 2000 - May 2002
ACS Inc. April 2000 - October 2000
ACS Inc. June 1997 - April 2000
ACS Inc. November 1996 - June 1997
ACS Inc. May 1996 - November 1996
Skills
Employee Relations, Recruiting, Management, Human Resources, Customer Service, Employee Benefits, Leadership, Onboarding, Talent Management, HRIS, Process Improvement, Talent Acquisition
Education
Oklahoma State University
Fashion Merchandising
Tulsa Vo/Tech School
Certification, General Office
Trey Martinez Fischer December 2014 - February 2015
Battleground Texas October 2014 - November 2014
Citi April 2014 - October 2014
San Antonio Youth Centers August 2013 - November 2013
LeaderShape, Inc. May 2012 - May 2012
ACS, a Xerox Company September 2011 - January 2012
Alamo Colleges August 2008 - September 2010
SeaWorld : Anheuser Busch Entertainment June 2006 - September 2006
Skills
Customer Service, Teamwork, Microsoft Office, PowerPoint, Public Speaking, Research, Social Networking, Nonprofits, Windows, Editing, Microsoft Word, Microsoft Excel, Windows 7, Sales, Training, Teaching, Community Outreach, Computer Hardware, Consensus Building, Inspiring Teams, Inspiring Leadership, Empathy Building, Conflict Resolution
Education
The University of Texas at San Antonio 2008 — 2013
Associates of Arts, Music Tecnology
Northwest Vista College 2008 — 2011
Associates of Arts, Music Technology
Alpine Mortgage Planning November 2014 - Present
New Penn Financial, LLC April 2014 - October 2014
Alpine Mortgage Planning September 2013 - April 2014
New Penn Financial, LLC April 2012 - August 2013
HSBC Card Services April 2006 - March 2012
ACS, a Xerox Company June 2002 - April 2006
Skills
Credit Analysis, Mortgage Lending, Team Leadership, Risk Management, Banking, Customer Service, Account Management, Credit, Financial Analysis, Social Media, Finance, Leadership, Residential Mortgages, Mortgage Banking, Microsoft Office, Credit Cards, Sales, Program Management, Loans, Refinance, FHA, Underwriting
Education
Portland State University 2012 — 2015
Bachelor's Degree, Business Administration, Finance
Cleveland High School
Cleveland High School
Portland Community College
Associate of Arts (A.A.), General Studies
William Blair & Company August 2013 - Present
UBS Investment Bank June 2012 - August 2012
T. Rowe Price October 2008 - August 2011
Vision Technology Services November 2005 - October 2008
ACS, a Xerox Company August 2003 - November 2005
Skills
Business Analysis, Strategic Planning, Data Analysis, Financial Modeling, Financial Analysis, Project Management, Competitive Analysis, Management Consulting, Valuation, Business Strategy, Team Leadership
Education
The University of Chicago Booth School of Business 2011 — 2013
MBA, Finance, Accounting, Entrepreneurship
University of Maryland College Park
Master of Science, Project Management
Politecnico di Torino
Laurea, Civil Engineering
Bridgetown Natural Foods September 2014 - Present
WinCo Foods June 2013 - 2013
ACS, a Xerox Company September 2011 - 2012
Taste Of Jakarta June 2008 - August 2010
Skills
Process Improvement, Project Management, Customer Service, Operations Management, Team Building, New Business Development, Strategic Planning, Vendor Management, Business Analysis, Business Development, Contract Negotiation, Supply Chain Management, Logistics Management, Warehousing, Supply Chain, Lean Management
Education
Portland State University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
Portland State University 2002 — 2003
Certificate, Food Industry Leadership Center
Portland State University 1999 — 2003
BS, ISQA
DYNACRAFT February 2012 - Present
Oregon Community Credit Union November 2011 - January 2012
ACS, a Xerox Company April 2010 - October 2011
ACS, a Xerox Company April 2010 - October 2011
Performance Team July 2009 - April 2010
Federal Way Public Schools AmeriCorps September 2007 - July 2009
Skills
Telecommunications, Customer Service, Teaching, Leadership, Microsoft Word, Training, Program Development, Microsoft Office, Community Outreach, PowerPoint, Public Speaking, Nonprofits, Microsoft Excel, Event Planning, Volunteer Management, Fundraising, Research
Education
Todd Beamer High School 2005 — 2007
High School Deploma
Pierce College at Fort Steilacoom
n/a, Education
references
High school Diploma
UTMB June 2015 - Present
Wyndham Hotel Group June 2014 - Present
NetSuite May 2009 - April 2014
ACS, a XEROX COMPANY December 2007 - May 2009
UPS 1997 - 2007
Skills
Accounts Payable, Account Reconciliation, Variance Analysis, Management, ERP, Accounting, General Ledger, Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, Forecasting, SAP, Auditing, Managerial Finance, Accounts Receivable, Process Improvement, Travel and Expense, Vendor Maintenance, Oracle R11, Oracle R12, Concur, NetSuite, Indus Passport, Infinium, E-procurement, Phlebotomy
Education
Polytechnic University of the Philippines 1982 — 1986
BA, Finance
American National July 2015 - Present
Kemper Corporation October 2012 - Present
OfficeTeam June 2012 - September 2012
Anna's Linens September 2011 - May 2012
ACS A Xerox Company October 2010 - September 2011
Skills
Licensed Life & Health..., Sales, Customer Service, Recruiting, Training, Data Entry, Management, Administrative..., Microsoft Excel
Education
Prairie View A&M University
Business Administration and Management, General
University of Phoenix- Houston, TX
Coursework in Business Administration, Business Administration and Management
PwC February 2015 - Present
Xerox June 2013 - February 2015
ACS, a Xerox Company January 2011 - June 2013
TCC May 2008 - January 2011
Best Buy September 2007 - May 2008
Skills
Disaster Recovery, Security, Windows Server, Firewalls, Troubleshooting, Hardware, Active Directory, Incident Management, Network Administration, Software Documentation, System Administration, Risk Management, IT Management, Threat & Vulnerability..., Diaster Recovery, Certification and...
Education
North Carolina Wesleyan College 2007 — 2010
B.S, Computer Information Science
CAPTRUST Financial Advisors December 2012 - Present
ACS, A Xerox Company October 2003 - December 2012
ACS, A Xerox Company July 2000 - September 2003
ACS, A Xerox Company May 1998 - June 2000
Columbia Assessment Services August 1997 - May 1998
BB&T January 1995 - August 1997
Skills
Basic HTML, CSS, Microsoft Excel, Microsoft Word, Internet Explorer, NetMeeting, PeopleSoft, FINRA, Payroll, PowerPoint, Process Improvement, Outlook, Apple Safari, Citrix XenApp
Education
North Carolina Wesleyan College
Bachelor of Science, Business Administration, Average 3.97, Cum Laude
DirectBuy of Hampton Roads January 2013 - April 2014
Map Communications January 2011 - August 2012
ACS A Xerox Company October 2010 - November 2010
Virginia Pilot August 2007 - November 2007
Lowes May 2007 - August 2007
NCO Financial Systems October 2006 - March 2007
Hecht's/Macy's Stores May 2006 - October 2006
Captain D's Restaurants July 2005 - May 2006
DMV Law Enforcement Services January 2002 - January 2006
Skills
Customer Service, Microsoft Office, Tele, Sales, Training, Merchandising, Data Entry, Insurance, Time Management
Education
Old Dominion University 2007 — 2009
Bachelor, Sociology
Old Dominion UniversityTidewater Community CollegeTallwood High School
B.S; 2009A.S; 2007High School Diploma, Sociology; Social Sciences; 2005
Macys Systems & Technology November 2013 - Present
Hewlett-Packard April 2011 - October 2013
ACS, a Xerox Company January 2010 - December 2010
RedPrairie August 2009 - December 2009
Crawford & Company November 2008 - June 2009
DataScan Technologies November 2007 - October 2008
Hewlett-Packard January 2007 - June 2007
CMC Ltd January 2005 - October 2006
Skills
Agile Methodologies, DB2, Data Modeling, Microsoft SQL Server, Microsoft BI SSIS, Unix, Business Intelligence, ETL, Data Warehousing, SSIS, SQL, XML
Education
Osmania University 2001 — 2004
Master of Computer Applications (MCA), Computer Science
Fidelity Investments May 2015 - Present
Johnson & Johnson October 2013 - May 2015
Vantiv 2010 - October 2013
Fifth Third Bank May 2008 - January 2010
Fifth Third Bank July 2003 - May 2008
ACS, a Xerox Company June 2001 - May 2003
Skills
Vendor Management, Agile Methodologies, Testing, SDLC, Software Project..., Business Analysis, Requirements Analysis, Software Development, Salesforce.com..., Enterprise Architecture, Integration, Requirements Gathering, Enterprise Software, Cloud Computing, Agile Project Management, Business Intelligence, SOA, Solution Architecture, IT Strategy
Education
Northern Kentucky University 2006 — 2010
MBA
University of Kentucky 1999 — 2003
BS, Computer Science
Xerox State Healthcare, LLC July 1997 - Present
ACS, a Xerox Company August 2005 - November 2010
Skills
Process Improvement, Business Analysis, Systems Analysis, Business Requirements, SDLC, Requirements Analysis, Medicaid, Healthcare Information..., Software Documentation, Requirements Gathering, HIPAA
Education
Ohio University 1993 — 1997
BS in Health, Health Services Administration
Keller Williams Realty May 2013 - Present
Prudential Texas Properties October 2011 - May 2013
ACS, a Xerox Company November 2000 - June 2011
Occidental Chemical August 1984 - July 1995
Skills
Real Estate, Buyer Representation, Green Certified, Investment Properties, Sellers, Property, Leases, Relocation, First Time Home Buyers, Selling, Short Sales, Residential Homes, Real Estate Transactions, Investors, Property Management, Financial Analysis, Sales
Education
Pittsburg State University 1980 — 1984
Bachelor of Science, Computer Technology
Putnam City West Senior High School 1971 — 1975
ACS, a Xerox Company April 1994 - June 2008
Education
Purdue University 1987 — 1989
Master's, Finance, Marketing
Occidental College 1980 — 1984
Bachelor's, Economics
Xerox March 2012 - Present
ACS, a Xerox Company March 2008 - March 2013
United States Marine Corps July 1961 - September 1981
Skills
Vendor Management, Outsourcing, BPO, Process Improvement, Service Delivery, Call Centers, Business Process..., Business Analysis, Operations Management, Program Management, ITIL, Change Management, SDLC, PMP, Management, Cross-functional Team..., Disaster Recovery, IT Service Management, Data Center, Project Management
Education
Ottawa University 1985 — 1986
Business Administration and Management, General
Ottawa University 1984 — 1986
BA, Business
Blue Cross Blue Shield of Michigan September 2014 - Present
Bausch + Lomb October 2013 - September 2014
Rochester Institute of Technology September 2011 - October 2013
ACS, a Xerox Company April 2010 - October 2011
Medtronic June 2009 - April 2010
California Department of Public Health June 2008 - May 2009
XO Communications June 2007 - June 2008
Skills
Informatica, Data Warehousing, ETL, SQL Server, Databases, SQL, Erwin, PL/SQL, Unix Shell Scripting, Unix, Microsoft SQL Server, Data Modeling, SSIS, DWH, Testing, Agile Methodologies, Oracle, Spring, .NET, SDLC, Requirements Analysis, DB2, SSRS, XML, Business Objects, Web Services, Java Enterprise Edition, Database Design
Education
Osmania University 1999 — 2002
Master of Computer Applications (MCA), Computer Applications
Umeå universitet
Master of Science(MS), Computing Science
ACS, a Xerox Company November 2011 - Present
AD Personnel Services November 2008 - November 2011
Michael Page International December 2007 - October 2008
VNH Resource Group October 2006 - November 2007
Randstad November 2005 - June 2006
Skills
Trilingual in French,..., Sourcing, Recruiting, Human Resources, Interviews, Account Management, Networking, CRM, Technical Recruiting, Temporary Placement, Temporary Staffing, Resume, Taleo, English, Applicant Tracking..., Management, Training, Cold Calling
Education
UC Berkeley Extension 2009 — 2012
Certificate, HR Management
Northwestern University 1999 — 2003
BS, Communication Studies and Spanish
Lycée International Saint germain en laye 1996 — 1999
International Baccalaureat, Economics and Spanish
Wells Fargo April 2014 - Present
Kelly Services December 2013 - March 2014
Xerox September 2013 - December 2013
Apple one February 2013 - September 2013
Standard Insurance Company July 2007 - December 2012
Encompass Teleservices March 2006 - May 2007
ACS, a Xerox Company June 2004 - October 2005
Skills
Active Listening, Customer Service, Computer Literate, Insurance, Employee Benefits, Disability Insurance, Process Improvement, Outlook, Spreadsheets, Access, Software Documentation, Data Entry, Microsoft Excel, Life Insurance, Business Analysis
Education
Western Culinary Institute 2002 — 2003
Le Cordone Bleu, Culinary Arts
Portland Community College 2000 — 2001
First Guaranty Bank October 2014 - June 2015
Geek Squad June 2014 - November 2014
Peak Systems, Inc. June 2013 - October 2014
LAM Ministries June 2013 - January 2014
ACS, a Xerox Company October 2012 - May 2013
City of Greeley May 2012 - September 2012
Aspire Defence Limited June 2011 - May 2012
Uni-Mill, Swindon September 2008 - January 2009
United Airlines/Covia/Galileo International June 1985 - July 1994
Skills
Microsoft Office, Problem Solving, Quality Assurance, Troubleshooting, ITIL, Project Management, IT Service Management, Microsoft Excel, HTML, Team Leadership, Customer Service, BAL, Technical Support, TPF, Information Technology, Computer Hardware, JCL, Microsoft Word, XML, Operating Systems, Outlook, Systems Management, Hardware, Testing, Software Project..., Software Development, Project Delivery, Linux, Analysis, Integration, Mainframe, IBM Mainframe, MVS, Windows, Windows 7
Education
Interstate Business College 1983 — 1985
Diploma in Computer Programming, Computer Programming
North Dakota State University 1982 — 1983
Accounting & Computer Science
ACS, a Xerox Company November 2010 - Present
City of Colorado Springs June 2001 - April 2008
Parks, Recreation & Cultural Services June 2001 - April 2008
The Resource Exchange January 2001 - June 2001
Education
Pikes Peak Community College 2008 — 2010
Associates of Science, Computer Information Systems
Pikes Peak Community College
Associates Applied Science, Computer Information Systems
Nationwide Insurance February 2012 - Present
ACS - A Xerox Company April 2011 - October 2011
CWTSato Travel September 2010 - March 2011
Calling Solutions December 2007 - March 2010
ORION Marketing Group, Inc. January 2004 - 2007
Skills
Insurance, Customer Service, Microsoft Office, Leadership, Sales, Process Improvement, Risk Management, Team Building, Training, Marketing, Social Media, Customer Satisfaction, Project Management, Public Speaking, Outlook, Life Insurance, Sales Management, Property & Casualty..., Event Planning, Budgets
Education
San Antonio College 2005 — 2007
Mortuary Science and Embalming/Embalmer
Palo Alto College 2002 — 2003
Associate in Arts
Brackenridge Highschool 1999 — 2002
Diploma
Lockwood International December 2014 - Present
Amec Foster Wheeler April 2013 - December 2014
Amec Foster Wheeler April 2012 - April 2013
Verizon Wireless April 2010 - April 2012
ACS, a Xerox Company April 2009 - April 2010
PST Sales November 2007 - August 2008
Palmetto GBA October 2006 - November 2007
National Award Services April 2005 - December 2005
Ian Ryan Interactive October 2004 - March 2005
Blockbuster September 1997 - November 2002
Skills
Technical Support, Troubleshooting, Call Centers, Customer Service, Management, Microsoft Office, Android, BMC Remedy, Active Directory, Software Development, A+ Certified, Wireless Networking, Windows, ASP.NET, Microsoft SQL Server, Blackberry, Desktop Support, Router Configuration, Customer Relations, Soft Skills, PC maintenance, Apple, Windows Mobile, Palm OS, Remedy, HTML, Citrix, Training & Development, Coaching, Evaluation, Corrective Action, Store Management, Visual Basic, C++, Printers, Remote Desktop, Computer Maintenance, JDE World, JDE Enterprise One, Reports Now, .NET, Interviewing, Hiring, VNC, WebEx, Numara Track-It, Password Resets, Leadership, Testing
Education
Northeastern Illinois University 1997 — 2004
Bachelor of Science (B.S.), Computer Science, 3.8
International School of Creative Science September 2011 - Present
Best Buy Geek Squad October 2009 - July 2011
ACS, a Xerox Company October 2010 - October 2010
School of Creative Science Sharjah October 2006 - June 2009
International Language Institute November 2008 - December 2008
Futures American School August 2005 - October 2006
Manor House International School August 2004 - June 2005
Modern Education School August 2003 - February 2004
Cardinal Healthcare December 2001 - March 2003
Telecommunications Staffing May 2001 - December 2001
Skills
CCENT, CCNA, Troubleshooting, Hardware, Teaching, Computer Hardware, Windows, Linux, Programming, C++, Microsoft Office, Networking, DNS, Cisco Technologies, Testing, Network Engineering, Tutoring, TCP/IP, Operating Systems, Switches, Staff Development, Calculus, algebra, geometry, gns3, Problem Solving, active inspire, Smartboard, Discipline, Classroom Management, Pastoral, Student Counseling, Curriculum Design, E-Learning, Lesson Planning, Routers, Routing, Security, Moodle, Integration
Education
North Carolina State University 1996 — 2002
BS, Electrical Engineering
Al Madinah International University 2012 — 2016
Bachelor of Arts, Islamic Theology and Mission, Islamic Theology and Mission
North Carolina State University 1996 — 2016
BS, Computer Engineering
ACS, a Xerox Company February 2010 - August 2010
Safeway March 2006 - December 2009
Skills
Computer Hardware..., Customer Service, Customer Relations
Education
Portland Community College 2010 — 2012
Newberg High School 2003 — 2007
HS Diploma, General Education
Portland State University 2010 - Present
ACS, a Xerox Company July 2000 - December 2008
Fred Meyer 1994 - June 2000
Central Point Software (now Symantec Corporation) 1992 - 1994
Fred Meyer 1987 - 1992
Education
Portland Community College
Portland State University
Cognizant Technology Solutions January 2013 - Present
Xerox State Healthcare, LLC May 2008 - January 2013
ACS, A Xerox Company 2008 - November 2010
IDR Inc. 2007 - 2008
National City Bank 2004 - 2007
XpressDesigns 1997 - 2005
IBM Inc. (Formerly PricewaterhouseCoopers Management Consulting Services) August 2000 - September 2003
US Air Force January 1987 - July 2000
Skills
SDLC, Visio, Software Documentation, Requirements Analysis, Business Analysis, Process Improvement, Program Management, Quality Assurance, Vendor Management, Access, Integration, User Acceptance Testing, PMO, Systems Analysis, Business Process..., Software Project..., SQL, Windows, IT Management, Troubleshooting, Testing, Microsoft SQL Server, MS Project, Requirements Gathering, Oracle, Visual Basic, Change Management, Databases, Disaster Recovery, Management, Software Development, Project Management, ClearQuest, Rational Team Concert, Rational Quality Manager, IBM Rational Tools, Rational DOORS, .NET, Analysis, Technical Support, Windows XP, System Administration, Business Process, PMP, Test Planning, ALM, Test Management
Education
Nyack College 2006 — 2007
B.S., Organizational Management
Laramie County Community College 1997 — 2000
AAS, CIS
Community College of the Air Force 1987 — 2000
A.A.S, Electronic Systems Technology
Xerox Business Services, Inc. September 2010 - Present
ACS, a Xerox Company 2005 - October 2010
Mellon HR Solutions 2001 - 2005
PricewaterhouseCoopers 1999 - 2001
Skills
People Management, Software Project..., Configuration Management, Process Improvement, Business Analysis, Requirements Gathering, Software Documentation, Service Delivery, Technical Writing, SharePoint, Business Process..., Access, SQL, Analysis, Project Planning, Team Leadership, Management, PMO, Microsoft SQL Server, SDLC
Education
Pace University 1989 — 1993
BBA, Accounting Information Systems
Penn State University
Bachelor of Science (B.S.), Architecture
IBM August 2014 - Present
Jim Flowers Business and Technology Advisory Consulting LLC February 2011 - June 2014
ACS, a Xerox Company February 2010 - February 2011
Infosys Consulting October 2007 - March 2009
SAP Americas March 2006 - October 2007
Accenture January 1986 - September 2005
Skills
Business Transformation, SaaS, CRM, Outsourcing, Business Intelligence, Professional Services, Business Process, Program Management, ERP, Consulting, Enterprise Software, Business Process..., IT Outsourcing, Selling, Business Strategy, Service Delivery, Management, Strategy, Management Consulting, Sales Management, Sales, Global Delivery, Business Development, Strategic Planning, Enterprise Architecture, BPO, Solution Selling, Practice Management, Business Planning, Marketing Strategy, Account Planning, Social Media Marketing, Cloud Applications, Strategic Partnerships, New Business Development, Sales Operations, Business Alliance..., Team Leadership, Finance Function..., IT Transformation, Start-up Consulting, New Venture Development, Sales & Marketing..., Salesforce.com, ERP Implementations, ERP Oracle, SAP ERP, Staffing Services, Integration, Cloud Computing
Education
Ohio University
Master of Business Administration (M.B.A.), Marketing, Accounting, Business Law
Ohio University
MBA, Marketing, Business, Law, and Accounting; Marketing
Millenium Software Inc June 2012 - Present
Autodesk November 2011 - June 2012
MIC Customs Solutions January 2011 - November 2011
Capgemini February 2007 - December 2010
ACS, a Xerox Company September 2004 - February 2007
Computer and Engineering Services, Inc. September 2000 - June 2004
Electronic Data Systems December 1994 - September 2000
Skills
DB2, Requirements Analysis, Business Analysis, SDLC, Visio, Software Documentation, Vendor Management, PMP, Integration, PMO, Software Project..., SQL, Outsourcing, Testing, CRM
Education
EDS Technical Training 1997 — 1997
Information Analyst
Oakland University 1991 — 1996
B.A, Management Information Systems
University Liggett School
PeopleNet January 2015 - Present
Aetna December 2013 - January 2015
Molina Healthcare May 2011 - December 2013
ACS, a Xerox Company October 2008 - March 2011
AT&T September 2007 - October 2008
AT&T/SE Enterprise Markets Delivery February 2006 - September 2007
BellSouth/OSS Planning-Architecture and S&T CIO November 2004 - January 2006
Skills
SDLC, Software Development, Product Development, Software Implementation, Vendor Management, PMO set-up, PMO, Project Management, Agile Project Management, Financial Reporting, Personnel Management, Enterprise Architecture, Solution Architecture, Engineering, Test Management, Organization, Product Road Mapping, Telecommunications, Process Improvement, Product Management, Enterprise Software, Business Process, Management, IT Strategy, Visio, Integration, Architecture, Leadership, Requirements Gathering, PMP, Business Process..., Business Intelligence, Requirements Analysis, Software Documentation, Change Management, Program Management, Senior Executive..., Project Portfolio..., Systems Analysis, Business Analysis, Disaster Recovery, CRM, Outsourcing, Software Project..., Cross-functional Team..., Resource Management, IT Service Management, Information Technology, Data Warehousing, IT Operations
Education
Nova Southeastern University 1991 — 1993
MBA
University of Florida 1987 — 1990
BS
CSC December 2011 - Present
ACS XEROX Company April 2000 - June 2011
ACS, a Xerox Company 2000 - 2011
BlueStar Solutions (fomerly eOnline and acquired Agilera) 2000 - 2003
Tonto Verde Association April 1997 - April 2000
Skills
Disaster Recovery, ITIL, Data Center, Active Directory, Windows Server, Servers, IT Service Management, Microsoft SQL Server, System Administration, Citrix, DNS, IT Management, Unix, System Deployment, Integration, Solaris, Vendor Management, Solution Architecture, Troubleshooting, IIS, Microsoft Exchange, VMware ESX, IT Operations, Netbackup, BMC Remedy, Incident Management
Education
Academy of Business College 1998 — 1999
Associates of Science, IT / MS, 3.8 Over all 4.0 Major
Pima Community College 1991 — 1993
General Studies, General / Mechanical
Payson High School 1988 — 1991
Columbia Ultimate May 2013 - Present
Iberdrola Renewables, contracted through ACSI October 2010 - May 2013
Community Services Consortium July 2009 - October 2010
Oregon State University Financial Aid Office June 2008 - October 2010
Oregon State University Financial Aid Office September 2005 - June 2008
ACS, a Xerox Company June 2004 - September 2004
Skills
Troubleshooting, Programming, Object Oriented Design, Java/J2EE, Eclipse, Software Documentation, Software Installation, SQL, C++, Visual Studio, Networking, Weblogic, Hibernate, Desktop Application..., RESTful WebServices, Program Management, Microsoft Office, C, C#, XSLT, XML Spy, Computer Hardware, Technical Writing, Databases, Testing, Windows, OS X, Technical Support, Modbus, Network Security, Windows Server, Active Directory, TCP/IP, Database Administration, Linux, VMware ESXi, SCADA, Qt, OPC, Mac OS X
Education
Oregon State University
Bachelor of Science, Electrical and Computer Engineering; Computer Networking Track
Oregon Department of Human Services June 2011 - Present
RS Energy, Inc June 2011 - July 2011
N/A August 2009 - June 2011
Aivea Corporation June 2009 - August 2009
ACS, a Xerox Company November 2008 - February 2009
Skills
Software Documentation, SQL, Access, Software Installation, Customer Service, Microsoft Office, Customer Satisfaction, Solar Energy, Windows, Call Center, Java, Visual Basic, Microsoft Excel, Troubleshooting, Technical Support, ITIL, Computer Hardware, Marketing, Call Centers, Project Management, Team Building
Education
Portland Community College 2011 — 2011
Certificate of Completion, Solar Voltaic Technology
Oregon State University 2004 — 2008
Bachelor of Science, Business IT
ACS, a Xerox Company September 2010 - Present
Harland Clarke January 2010 - December 2010
Deluxe Corporation July 2008 - January 2010
Firstsource Solutions January 2008 - July 2008
Colegio del Bosque de Durango A.C. July 2003 - June 2006
Telcel Call Center, Durango, Mex. May 2001 - June 2003
Sears, Roebuck and Co. May 1996 - June 2000
Education
College America 2009 — 2011
AAS, Business Administration
Pikes Peak Community College 2008 — 2009
AAS, Business Administration
Instituto Tecnologico de Durango 2002 — 2004
AAS, English as a second language Teacher
CCATi 91 Secretariado 1997 — 1999
Secretary
Norfolk Southern Corporation July 2014 - Present
GDH Consulting May 2014 - July 2014
JB Hunt Transport Services, Inc. March 2011 - March 2014
Pyramid Consulting January 2009 - October 2010
Insys Inc. August 2008 - January 2009
ACS, a Xerox Company July 2003 - August 2008
ARTECH INC March 2003 - July 2003
PRINTPACK INC January 2002 - March 2003
TEKsystems January 2001 - January 2002
GENERAL ELECTRIC PLASTICS January 1999 - January 2001
Skills
Disaster Recovery, MVS, Mainframe, Requirements Analysis, z/OS, OS/390, Integration, JCL, IBM Mainframe, ISPF, REXX, CICS, VSAM, Data Center, Operating Systems, TSO, zSeries
Education
University of Arkansas 2012 — 2013
MicroSoft Excel 2007
Northern Virginia Community College 1985 — 1989
Coursework, Computer Science
COMPUTER LEARNING CENTER 1987 — 1987
Diploma, Programming
Northern Virginia Community College
University Health Formerly LSU Medical Center November 2010 - Present
ACS, a Xerox Company September 1993 - May 2010
LSU Medical Center - Shreveport July 1991 - September 1993
State of Louisiana - Caddo Parish Health Unit January 1988 - July 1991
LSU Medical Center - Shreveport January 1986 - January 1988
LSU Medical Center - Shreveport July 1981 - January 1986
Skills
Software Documentation, Healthcare, Cpr Certified, Hospitals, Nursing, Informatics, Managed Care, Medicine, Medicaid, Pediatrics, Revenue Cycle, BLS, Healthcare Information..., Management, Healthcare Management, Public Health, Epic Systems, Training, Clinical Research, HIPAA, Ambulatory, EMR, EHR, Critical Care, CPOE, Inpatient, HL7
Education
Northwestern State University 1977 — 1981
Associate, Nursing
Hay Group June 2012 - Present
ACS, a Xerox Company April 2011 - June 2012
Affiliated Computer Services January 2010 - April 2011
Affiliated Computer Services April 2009 - December 2009
Affiliated Computer Services August 2006 - April 2009
Skills
Help Desk Support, Blackberry Enterprise..., Active Directory, VMware, Windows Server, Information Technology, Microsoft Office, Service Delivery..., Powershell, VMware Infrastructure, Computer Repair, Group Policy, Technical Support, Blackberry, Syncsort Backup Express, Android, IT Procurement, help desk management, Microsoft InTune, System Center 2012, Hyper-V, Office 365, Microsoft Azure..., Lync Online 2012, Endpoint Management, System Center Endpoint..., Windows Desktop...
Education
Pennsylvania College of Technology 2002 — 2006
Bachelor's degree, Data Communications
Grant Associates Inc January 2013 - Present
ACS, A Xerox Company 2012 - 2012
Citibank, N.A. 2006 - 2011
Skills
Talent Acquisition, Talent Management, Applicant Tracking..., Recruiting, Onboarding, Technical Recruiting, Human Resources, Sourcing, Internet Recruiting, HRIS, Executive Search, College Recruiting, Screening, Temporary Placement, Taleo, Leadership, Management
Education
Nyack College 2001 — 2005
Bachelor of Science (B.S.), Business Administration/Human Resources
TEKsystems March 2015 - Present
ACS, A Xerox Company November 2009 - September 2012
Skills
Information Technology, Customer Service, End User Training, Management, Leadership, Microsoft Office, Training, Microsoft Excel, Process Improvement
Education
Portland Community College 2007 — 2008
Liberty Mutual Insurance August 2014 - Present
Liberty Mutual Insurance August 2013 - August 2014
Liberty Mutual Insurance November 2012 - August 2013
Liberty Mutual Insurance May 2012 - December 2012
Rochester Institute of Technology September 2011 - May 2012
ACS - A Xerox Company July 2011 - August 2011
North Carolina Wesleyan College August 2008 - May 2011
NASH UNC Health Care January 2009 - May 2009
Skills
System Administration, Telephony, Amazon Web Services..., Troubleshooting, Project Management, Microsoft Office, Public Speaking, Windows, Customer Service, Microsoft Excel, Microsoft Word, Active Directory, VMware, PowerPoint, Operating Systems, Windows Server, Access, Voice Administration, Lync/Unified Messaging, Provisioning Aruba APs, Avaya Call Manager, Servers, Switches, Security, Cloud Computing, VoIP, Routers, Cisco Technologies, Management, Windows 7, Information Technology
Education
Rochester Institute of Technology 2011 — 2012
Master of Science, Networking & Systems Administration
North Carolina Wesleyan College 2007 — 2011
Bachelor of Science, Computer Information Systems, Accounting
LAUP October 2006 - Present
The Body Center January 2004 - October 2006
ACS a Xerox Company September 1998 - April 2001
Kaiser Permanente November 1996 - October 1998
Skills
Management, Non-profits, Training, Budgets, Event Planning, Customer Service, Event Management, Leadership, Research, Strategic Planning
Education
Pasadena City College 2007 — 2012
Business and Marketing
Fidelity Investments July 2013 - Present
Fidelity Investments September 2011 - July 2013
ACS a Xerox Company May 2007 - July 2011
ACS a Xerox Company June 2006 - May 2007
ACS a Xerox Company August 2004 - June 2006
Michaels August 2001 - August 2004
Mary Michele Little Designs October 2000 - June 2001
Skills
Captivate, E-Learning, SnagIt, Instructional Design, Training Delivery, ADDIE, Needs Analysis, Instructor-led Training, Blended Learning, Training, Technical Training, SharePoint, Learning Management, Technical Writing, Performance Improvement, Learning Management..., Adult Learning Theory, Hands-on Training, Onboarding, Process Improvement, Adult Education, WebEx, Call Centers, Workshop Facilitation, Lectora, Job Aids, Performance Consulting, Training Facilitation
Education
West Virginia University 1992 — 1995
M.F.A., Costume Design
University of Florida 1991 — 1992
Costume Design
North Carolina State University 1987 — 1991
B.A, Communications
Rexel Holdings USA, Corp. March 2013 - Present
ITLOC - Impacting The Lives of Children January 2002 - Present
CSC November 2008 - November 2009
ACS, a Xerox Company November 2007 - November 2008
US Navy June 1998 - May 2006
Skills
Business Planning, Process Improvement, Leadership, Team Building, Customer Service, Management, Call Center, Troubleshooting, Strategic Planning, Team Leadership, Change Management, Project Planning, Budgets, Customer Satisfaction, Program Management, Microsoft Office, Operations Management, Vendor Management, Outlook, Coaching
Education
Trident Technical College 2005 — 2007
Associates, Business Management
Blackstone Career Institute 2003 — 2005
Certificate Diploma, Paralegal/Legal Assistant
Blackstone Career Institute 2004 - 2005 2002 — 2005
Paralegal, Law
Penn State University 2001 — 2005
Bachelors Degree, Business Administration
Trident Technical College 2000 — 2002
B.A, Business Administration
ASML August 2013 - Present
Alliance Residential Company November 2012 - August 2013
AAA Arizona, Inc. November 2011 - November 2012
ACS, a Xerox Company September 2011 - November 2011
Sojourn Care Inc August 2003 - February 2011
VistaCare December 1998 - June 2003
Eller Media 1996 - 1998
Skills
Ceridian, Process Improvement, Human Resources, Employee Relations, Budgets, Temporary Placement, Deferred Compensation, Change Management, Benefits Administration, FLSA, Management, PeopleSoft, HRIS, Onboarding, Employee Benefits, Training, Payroll, Leadership
Education
Northeastern University 1977 — 1981
BA & BS, Accounting and Psychology
National Government Services February 2013 - Present
BCforward April 2012 - February 2013
Self July 2011 - April 2012
PM Building Blocks LLC July 2001 - December 2008
Federal Home Loan Bank of Indianapolis April 2004 - August 2006
Irwin Mortgage July 2002 - April 2004
ACS, a Xerox Company June 2001 - July 2002
Uniband Enterprises March 1997 - May 2001
University of North Dakota September 1997 - December 1999
Department of Health and Human Services March 1992 - August 1997
Skills
Business Analysis, Process Improvement, Program Management, Project Planning, Project Implementation, Project Delivery, Organizational Change, Data Acquisition, Change Management, PMP, Critical Chain Project..., Business Strategy, Business Management, Black Belt, Requirements Gathering, Requirements Analysis, Process Engineering, Business Process..., Continuous Improvement, Strategic Planning, Business Process, Six Sigma, TQM, Operational Excellence, New Business Development, Business Planning, Marketing Strategy, Mortgage, FHA, Green Belt, Software Consulting, Government Relations, Government Contracts, Mortgage Industry, project risk management, Data Analysis, Data Integration, Leadership, Mortgage Lending, Analysis, Training, Project Management, Integration, SDLC, Management, Visio, SharePoint, Vendor Management, Consulting, Information Technology
Education
University of Phoenix 2012 — 2017
Doctor of Management, Organizational Leadership
University of Phoenix 2004 — 2011
Master of Business Administration, Project Management
Russell Martin and Associates 2001 — 2011
Project Management
The University of North Dakota 1988 — 1999
Bachelor of Business Administration, Management
Turtle Mountain Community College 1997 — 1998
Associate of Science, Mathematics
Turtle Mountain Community College 1997 — 1998
Associate of Arts, Business Administration
Northwest Technical College 1985 — 1986
Certificate, Accounting Technology/Technician and Bookkeeping
New Horizons Training Center
Mentor Graphics November 2005 - April 2015
ACS, a Xerox Company February 2005 - November 2005
Portland General Electric October 2002 - February 2005
Tektronix 1986 - 1989
Skills
Solaris, Unix, SAN, Disaster Recovery, Netbackup, Shell Scripting, Storage Area Networks, Storage, Perl, HP, Hardware, Troubleshooting, Veritas Volume Manager, Sun, Performance Tuning, Documentation
Education
Portland Community College
Emergency Technologies Incorporated March 2011 - January 2015
RTI International March 2010 - March 2011
ACS, a Xerox Company October 2008 - March 2010
Skills
Windows ME/NT/2K/XP/XP..., Mac OS, Microsoft Office, Excel, Word, Access, Project, Outlook, PowerPoint, SQL Server 2000-2008, Computer Hardware, Routers, Hubs, Switches, Hard Drives, Blutetooth, Technical Support, Visual Basic, Microsoft SQL Server, Microsoft Word
Education
North Carolina State University 2008 — 2014
in B.S, Business Management Program - IT Concentration, 3.4
Xerox January 2010 - Present
ACS, a Xerox Company December 1997 - January 2010
Global Energy Consulting Engineers August 1996 - March 1997
Defence Research and Development Laboratory (DRDL) April 1996 - August 1996
AP State Electricity Board October 1995 - March 1996
Skills
Java, Leadership, Business Analysis, Integration, Requirements Analysis, Software Project..., Oracle, PL/SQL, SOA, Agile Methodologies, SDLC, SQL, ETL, Microsoft SQL Server, Testing, Program Management
Education
Osmania University
Master of Computer Applications
Osmania University
Bachelor of Science in Electronics
Xerox October 2014 - Present
Xerox April 2014 - October 2014
Xerox July 2013 - April 2014
ACS, a Xerox Company November 2011 - April 2014
ACS, a Xerox Company October 2010 - December 2011
ACS, a Xerox Company March 2007 - October 2010
FedEx Services November 2004 - March 2007
FedEx Services November 2003 - November 2004
Skills
Account Management, CRM, Contract Negotiation, BPO, Solution Selling, Vendor Management, Management, Sales, Outsourcing, Customer Satisfaction, Strategic Partnerships, Call Centers, Business Development, Business Process..., SaaS, Program Management, Leadership, Salesforce.com, Strategic Planning, Retail, Process Improvement, Project Management
Education
Ohio University 1998 — 2002
Bachelors, Health Care, Business, Communication
Dublin 1995 — 1998
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Hertz July 2010 - Present
ACS, a Xerox Company July 2008 - July 2010
Hertz Equipment Rental May 2004 - July 2008
Hertz Equipment Rental January 1998 - May 2003
Advance Engineering Research Associates August 1997 - January 1998
US Navy August 1975 - August 1997
Skills
Team Leadership, Process Improvement, Operations Management, Team Building, Budgets, Performance Management, Customer Satisfaction, Training, Change Management, Strategic Planning
Education
Oklahoma City University 1995 — 1996
MBA, Management
Texas Health and Human Services Commission November 2012 - Present
Texas Health and Human Services Commission June 2012 - November 2012
Texas Health and Human Services Commission January 2007 - June 2012
ACS, a Xerox Company January 2000 - January 2007
Skills
Medicaid, Managed Care, Healthcare, Health Policy, HIPAA, Healthcare Information..., Analysis, Medicare, Microsoft Office, Process Improvement, Program Management, Strategic Planning
Education
Grantham University 2010 — 2013
Master, Health Care Administration
Park University 2006 — 2009
Bachelor of Science, Management/Computer Information Systems
Stream Global Services October 2011 - December 2011
ACS, a Xerox Company August 2011 - October 2011
Education
Portland Community College 2010 — 2011
Clearfield Job Corps Center 2009 — 2010
Certificate, Business
Taco Bell July 2010 - November 2010
Community Management Inc February 2009 - December 2009
Pacific Patrol Services February 2008 - February 2009
ACS, a Xerox Company May 2007 - July 2007
ACS, a Xerox Company August 2005 - April 2006
ACS, a Xerox Company July 2004 - January 2005
Stream International January 2000 - July 2003
Education
Portland State University 2006 — 2009
Bachelor of Arts, Communications
ACS, A Xerox Company January 2009 - Present
ACS April 2006 - December 2008
Metro One Telecommunications 1993 - 1996
Education
Notre Dame of Maryland University
BA, Management
Intelligence Insight Solutions August 2012 - Present
HCL AXON January 2010 - September 2012
ACS, a Xerox Company February 2007 - August 2010
CLD Solutions July 1997 - February 2007
Skills
Business Intelligence, ETL, Master Data Management, Business Objects, Data Quality, Analytics, Requirements Analysis, Data Warehousing, Recruiting, Data Migration, Integration, CRM, Program Management, SAP, Dashboard, Business Analysis, Pre-sales, Data Modeling, Business Intelligence..., Architecture, SDLC, Vendor Management, OLAP, Enterprise Software, SAP ERP, Data Governance, Strategy, Business Process, Enterprise Architecture, Consulting, Solution Architecture, IT Strategy, Data Integration, ERP, Management, Analysis, Data Management, Data Architecture, Information Management, Change Management, Project Management, Information Technology, Data Warehouse..., Oracle
Education
Southern Methodist University 1994 — 1996
EMBA, Business Administration
Pacific States University 1983 — 1984
BS, Geophysics
ACS, a Xerox Company August 2010 - Present
ExcellerateHRO/EDS/HP 2005 - 2010
Towers Perrin 1996 - 2005
Skills
Defined Benefit, Employee Benefits, Benefits Administration, Pensions, Human Resources, HR Consulting, Recruiting, Change Management, Talent Management, BPO, Performance Management, Process Improvement, Employee Relations, Payroll, Business Analysis, Program Management, Team Building, PeopleSoft, Talent Acquisition, Vendor Management, Technical Recruiting, Retirement, Outsourcing, Deferred Compensation, Internet Recruiting, Project Management, CRM, Organizational..., New Business Development, Cross-functional Team..., Business Process..., Strategy, HRIS, Applicant Tracking..., 401k, Account Management, Insurance, Team Leadership, Organizational Design, Management Consulting, Software Documentation, SDLC, Workforce Planning, Leadership, Business Development, Requirements Gathering, Service Delivery, Consulting, Administration, Training
Education
Northeastern University 1981 — 1987
MS, Socialogy of Business and Industries
Door to Door Storage February 2014 - Present
University of Washington July 2012 - February 2014
Robert Half International December 2007 - July 2012
ACS, a Xerox Company February 2012 - March 2012
7-Eleven May 2011 - February 2012
Ashley Homestore August 2010 - May 2011
Costco Wholesale-Seasonal October 2006 - March 2007
Bed, Bath and Beyond 2005 - 2007
Port Blakely Real Estate September 2004 - September 2006
Advanced Laser Clinics Bellevue 2003 - 2004
Skills
Customer Service, Sales, Team Building, Marketing, Leadership, Account Management, Recruiting, Coaching, Customer Satisfaction, Management, Microsoft Office, Microsoft Excel, Event Planning, Human Resources, Team Leadership, Project Management, Microsoft Word, Access, Program Management, Analysis, Process Improvement, Public Speaking, Strategic Planning, Training, Data Analysis, Epic Prelude, Epic Cadence, ORCA, Medical Terminology, Medical Referrals, SAP, MASS200, NEOGOV, Epicare, SharePoint, Vendor Management, PowerPoint, Visio, Event Management, Budgets, Fundraising, Nonprofits, Social Media, Project Planning, CRM, Change Management, Public Relations, Customer Retention, Social Media Marketing, Contract Negotiation
Education
Seattle Pacific University 2000 — 2003
Organizational Behavior
Olympic College 1995 — 1997
Business Administration
Renton Technical
License, Bartending-Class 12
Tacoma Community College
Certificate, Class V Forklift
WA State
Permit, Food Handler's
Capital Area School for the Arts Charter School November 2013 - Present
WITF, Inc. October 2011 - May 2013
Girl Scouts in the Heart of PA September 2005 - August 2012
ACS, a Xerox Company
Pine Street Presbyterian Church, Harrisburg, PA November 2002 - December 2009
Cordier Antiques and Fine Art Internet Auctions October 2001 - July 2002
Skills
Customer Service, Telephone Skills, Data Entry, Call Center, Customer Satisfaction, Editing, Microsoft Office, Nonprofits, Newsletters, Sales, Recruiting, Administrative..., Research, Grant Writing, Volunteer Management, Public Speaking, Training, Budgets, Call Centers, Community Outreach
Education
Cooperstown Graduate Program at SUNY Oneonta 1992 — 1994
M. A. Museum Studies, Museum Studies, Curatorial Conservation
Penn State University 1986 — 1990
B.A. Art History, Art History
Xerox HR Solutions, LLC April 2012 - Present
Mercer July 2011 - April 2012
ACS, a Xerox Company March 2008 - July 2011
Archdiocese of Philadelphia: St. Charles Borromeo Seminary April 2006 - March 2008
ExcellerateHRO March 2005 - April 2006
Towers Perrin May 2003 - March 2005
Towers Perrin May 2001 - May 2003
Towers Perrin May 2000 - May 2001
Towers Perrin February 1999 - May 2000
Skills
Outsourcing, Team Leadership, Management, Change Management, Leadership, Human Resources, Cross-functional Team..., Sales Operations, Negotiation, Sales, CRM, Process Improvement, Strategy, Vendor Management, Business Process..., Performance Management, Program Management, Business Analysis, Talent Management
Education
Penn State University
B.S.
Keller Williams Realty Group Limerick August 2015 - Present
Coldwell Banker Preferred March 2013 - August 2015
ACS, a Xerox Company October 1996 - January 2014
ACS, a Xerox Company June 2010 - March 2011
Hewlett-Packard August 2008 - June 2010
Electronic Data Systems November 2007 - August 2008
Towers Watson (Towers Perrin) September 2003 - November 2007
Towers Perrin October 2001 - September 2003
Towers Perrin June 2000 - October 2001
Towers Perrin August 1999 - June 2000
Skills
SDLC, Quality Assurance, Software Documentation, Project Management, Process Improvement, Leadership, Business Analysis, Management, Testing, CRM, Resource Management, Team Management, MS Project, Human Resources, Team Building, Training, Performance Management, Access, Strategic Planning, Budgets, Project Planning, IT Strategy, Software Development, Marketing, Customer Relations, Negotiation, Real Estate, Real Estate Transactions, Investment Properties
Education
Schlicher-Kratz Institute
Real Estate
Penn State University 1988 — 1992
Bachelor of Arts, Broadcast-Cable Communication, Broadcast-Cable Communication
Pennsylvania State University, University 1988 — 1992
Bachelor of Arts, Broadcast-Cable Communication
ACS, a Xerox Company June 1985 - Present
Xerox June 1985 - Present
Nike June 1992 - November 2005
Skills
Disaster Recovery, IT Operations, Data Center, IT Management, ITIL, IT Strategy, Vendor Management, Virtualization, VMware, System Administration, Windows Server, IT Service Management, Servers, SharePoint, Security, Incident Management, Software Installation, VMware Infrastructure, Integration, Infrastructure, Software Documentation, Technical Support, HP, SAN, Troubleshooting, Visio, Networking, Service Delivery, Enterprise Architecture, Windows, Unix, Hardware, Outsourcing, Management, VMware ESX, IT Outsourcing, Citrix, System Deployment, Cisco Technologies, Storage Area Networks, Linux, Microsoft Exchange, Databases, Computer Hardware, Business Analysis, VPN, NetApp, Storage, Solaris, DNS
Education
Portland Community College 1983 — 1986
Associate, Computer Operations
Portland Community College 1983 — 1986
AS degree, Computer
Blackboard January 2013 - Present
Blackboard October 2010 - January 2013
ACS, A Xerox Company October 2003 - October 2010
Affiliated Computer Services 2003 - 2010
Symix/Frontstep 2000 - 2002
Pinacor 1998 - 1999
US West 1996 - 1998
MicroAge 1991 - 1996
Skills
Project Management, Software Project..., Business Process..., PMP, Software Implementation, Outsourcing, Process Improvement, Vendor Management, Business Analysis, Program Management, Business Process
Education
Point Loma Nazarene University 1987 — 1991
ACS, a Xerox Company June 2010 - Present
Fidelity December 2006 - August 2009
Fidelity Investments December 2006 - June 2008
Ceridian June 2004 - November 2006
Ceridian March 2002 - June 2004
Great Lakes Strategies March 2001 - March 2002
Great Lakes Strategies March 2000 - March 2001
Providence Hospital August 1991 - March 2000
Education
Oakland University 1997 — 2002
Benefitfocus June 2013 - Present
Xerox September 2011 - October 2012
ACS, A Xerox Company July 2009 - September 2011
Xerox August 2006 - July 2009
Xerox June 2005 - August 2006
Skills
Leean Six Sigma, PL Ownership, Operations Management, Project Management, Start-ups, Maintaining Strong..., Strategic Planning, Strategic Partnerships, Innovation, Cost Saving Initiatives, Six Sigma, Ownership, Strategy, Business Process..., IT Management, CRM, Cross-functional Team..., Management, Account Management, Team Building
Education
Ohio University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Management Information Systems / Finance
ACS A Xerox Company 2007 - Present
Datatek 2006 - 2006
Datatek 2006 - 2006
Datatek 2006 - 2006
Datatek 2006 - 2006
Skills
Requirements Analysis, SQL, Vendor Management, Business Analysis, Software Project..., Requirements Gathering, Software Development, SDLC, Systems Analysis, Visio, SharePoint, Testing, Software Documentation, Integration, Process Improvement, Agile Methodologies
Education
Old Dominion University 1973 — 1976
Experimental Psychology
ACS, a Xerox Company May 2011 - Present
Texas Workforce Commission February 2002 - May 2011
Rhyan Technologies February 2000 - January 2001
CTG May 1997 - February 2000
Texas Workforce Commission January 1991 - May 1997
Skills
Business Analysis, Change Management, Business Process..., Customer Service, Incident Management, MS Project, PMO, PMP, Process Improvement, Program Management, Project Management, Quality Control, Requirements Analysis, Security Clearance, Software Development, Strategic Planning, Vendor Management, Team Management
Education
Park University 2002 — 2004
BS, Management, CIS emphasis
Texas A&M University
ACS March 1997 - Present
Xerox March 1997 - Present
ACS, a Xerox Company March 1997 - 2012
Mellon Financial Corporation 1997 - 2004
Skills
Outsourcing, Business Requirements, SDLC
Education
Northeastern University 1972 — 1974
Johnstone Supply August 2010 - Present
OfficeTeam May 2010 - August 2010
US Census Bureau April 2010 - May 2010
ACS, A Xerox Company November 2009 - February 2010
Johnstone Supply September 2009 - November 2009
Zeb's Sports Warehouse Inc. May 2005 - December 2008
ITG May 1996 - April 2005
Neptune Consulting May 1995 - May 1996
Teradata August 1989 - March 1995
Bonneville Power Administration/EDS May 1987 - August 1989
Skills
Customer Service, Project Planning, Windows, Microsoft Office, Unix, Troubleshooting, Microsoft Exchange, Active Directory, Computer Hardware..., VMware View, Microsoft Server..., Microsoft WSUS Server, Symantec Endpoint..., VMware, System Administration, Software Development, Windows Server, Servers, Technical Support, Management
Education
Portland State University 1977 — 1980
Oregon State University 1976 — 1977
IPsoft December 2012 - April 2014
ACS, a Xerox Company November 2007 - August 2012
Travelport February 2007 - October 2007
Dish Network August 2006 - February 2007
MX Logic April 2005 - July 2006
Synergy Seven January 2005 - March 2005
Glotel January 2004 - October 2004
IBM GS May 2002 - November 2003
American Express May 2000 - May 2002
Northern Arizona University February 1998 - April 2000
Skills
Disaster Recovery, System Administration, Servers, System Architecture, CommVault, Unix, Splunk, Solarwinds, Virtualization, Linux, SQL, Apache, MySQL, Oracle, Perl Script, csh, bash, Unix Shell Scripting, Bind, FTP software, NFS, Red Hat Linux, SuSE Linux, Solaris, AIX, Ubuntu, Databases
Education
Northern Arizona University 1993 — 1997
Xerox May 2014 - Present
ACS, a Xerox Company January 2007 - May 2014
CDR Associates, LLC February 2005 - January 2007
Skills
Microsoft Excel, Process Improvement, Auditing, Accounting, Strategic Planning, Project Management, Financial Reporting, Microsoft Office, Financial Statements, Accounts Receivable, Microsoft Word, Internal Audit, Internal Controls, Financial Analysis, Accounts Payable, Forecasting
Education
North Carolina State University 1999 — 2003
Bachelor of Science (B.S.), Accounting
North Carolina State University - College of Management 1999 — 2003
B.S., Accounting
BB&T Securities April 2012 - Present
ACS, a Xerox Company January 2011 - April 2012
HMC April 2009 - January 2011
TEKsystems February 2007 - June 2009
Wachovia Securities February 2008 - March 2009
Sunburst Publications 2008 - 2009
Saxon Mortgage February 2007 - February 2008
Dynamics Research Corporation September 2003 - February 2007
O'Conco May 2002 - September 2003
Ventiv Health June 2001 - May 2002
Skills
T-SQL, SSIS, DTS, SQL Server, ASP.NET, C#, Application Development, SSRS, .NET, SQL, Databases, Database Design, ETL, Data Warehousing, Web Services, Visual Studio, SDLC, XML, IIS, Data Modeling, Business Intelligence, ADO.NET, Stored Procedures, WCF, Software Development, Database Administration, VB.NET, JavaScript, Web Development, Microsoft SQL Server, ASP.NET MVC
Education
Ocean County College 1996 — 1999
Associate of Science (A.S.), Computer Science
Xerox 2010 - Present
ACS 2000 - 2010
ACS, a Xerox Company 2000 - 2010
ACS, a Xerox Company 1998 - 2010
PWC - Unifi - Mellon 1998 - 2005
Buck Consultants 1994 - 1998
Skills
Outsourcing, SDLC, Vendor Management, Process Improvement, Business Analysis, Requirements Analysis, Project Management
Education
Pace University
BS, Management Information Systems
ACS, a Xerox Company May 2007 - Present
Skills
Requirements Gathering, Requirements Analysis, SDLC, Visio, User Acceptance Testing
Education
Osmania University 1993 — 1997
NJ Air National Guard July 2003 - Present
OneCommand February 2014 - March 2015
Express Scripts December 2012 - November 2013
Xerox May 2011 - December 2012
ACS, a Xerox Company August 2009 - May 2011
Affinity Federal Credit Union August 2004 - September 2006
Skills
Customer Service, Strategic Planning, Social Media, Training, Underwriting, Vendor Management, Microsoft Office, Microsoft Word, Coaching, Marketing, Social Networking, Talent Acquisition, Human Resources, Analysis, Management, CRM, Account Management, Leadership
Education
Kean University 2006 — 2013
MBA
Penn State University 1997 — 2002
BA, History
Scotch Plains-Fanwood High School
CiviTek National, Inc. May 2015 - Present
CiviTek National, Inc. September 2007 - Present
ACS, a Xerox Company January 2003 - September 2007
Hewlett-Packard June 1997 - November 2001
Hewlett-Packard October 1993 - May 1997
Hewlett-Packard January 1990 - October 1993
Skills
Program Management, Strategic Planning, Software Project..., Change Management, IT Management, Government, Microsoft Excel, Analysis, Budgets, Account Management, PMO, Healthcare, Windows, SQL, ITIL, Requirements Analysis, Fundraising, Business Process..., Software Development, Vendor Management, Business Analysis, Project Management, Risk Management, Business Process, Leadership Development, Project Portfolio...
Education
The George Washington University - School of Business 1998 — 1999
Master's Certificate, Project Management
Nova Southeastern University 1991 — 1997
Bachelor of Science (B.S.), Business Administration and Management, General
Bartow Regional Medical Center August 2015 - Present
trustaff June 2015 - July 2015
Onward Healthcare February 2015 - May 2015
Onward Healthcare November 2014 - February 2015
trustaff August 2014 - October 2014
Lake Wales Medical Center August 2012 - August 2014
Polk State College August 2010 - May 2012
ACS, a Xerox Company June 1999 - August 2011
Skills
Healthcare, Leadership, Nursing, Program Management, Informatics, Software Documentation, Requirements Analysis
Education
Polk State College 2009 — 2012
Associate’s Degree, Registered Nursing/Registered Nurse
Troy University 1994 — 1999
BS, Computer Science
Xerox April 2012 - Present
ACS, a Xerox Company August 2010 - March 2012
HP Enterprise Services September 2005 - July 2010
Rose and Kiernan, Inc April 2004 - August 2005
Towers Perrin March 2000 - March 2004
Cendant Mobility October 1997 - March 2000
First Unum Life Insurance Company August 1994 - October 1997
Skills
Employee Benefits, Business Analysis, Human Resources, Vendor Management, Testing, Project Management, Health Insurance, Recruiting, Process Improvement, Benefits Administration, CRM, Change Management, Insurance, Management, Outsourcing, Payroll, Performance Management, Quality Assurance, SDLC
Education
Pace University - Lubin School of Business 1990 — 1994
BBA, Business Administration and Management, General, Magna Cum Laude
Xerox September 2014 - Present
ACS a Xerox company April 2008 - August 2014
Enterprise Rent-A-Car July 2007 - March 2008
Dairy Queen February 1998 - July 2007
Nordstrom June 2002 - July 2003
CAMPUS/COMMUNITY INVOLVEMENT January 2001 - July 2003
Skills
Sales, Advertising, Workshop Facilitation, Leadership, Process Scheduler, Management, Recruiting, Insurance, Payroll, Contract Management, Workshops, Invoicing, Functional Requirements, Customer Service, Microsoft Office, Account Management, Social Networking, Social Media Marketing, Social Media
Education
Portland State University 2010 — 2010
Human Resources Management Certificate, HR Management
University of Oregon 2000 — 2004
Bachelor's of Arts, Sociology
University of Oregon 2000 — 2004
Sociology, Communications Studies
State of North Carolina July 2013 - Present
ACS a Xerox Company August 2009 - November 2010
North Carolina Education Lottery April 2006 - January 2008
Hillside High School / Durham Public Schools November 2005 - March 2006
LexisNexis August 2003 - July 2004
Durham Public Schools 2002 - 2003
GlaxoSmithKline 2002 - 2002
Pulse Athletic Club 1992 - 2002
Burnham Service Corp 1998 - 2000
Karate International of Durham 1985 - 1987
Skills
Human Resources, HRIS, Recruiting, State Government, Employee Relations, Training, Benefits Administration, New Hire Orientations, Project Management, Deferred Compensation, Talent Acquisition, FMLA, Internal Audit, Program Management, Customer Service, Community Outreach, Policy
Education
North Carolina Central University 1995 — 1997
Bachelor's Degree, Business Administration and Management, General
North Carolina State University 1990 — 1992
Jordan High School 1987 — 1990
Middle
Y. E. Smith (I'm Emma Gatling's Son)
Veolia Transportation May 2012 - May 2014
ACS, a Xerox Company September 2010 - February 2012
Monarch Landing June 2006 - August 2010
United Parcel Services - Supply Chain Solutions September 2004 - June 2006
Skills
Human Resources, Deferred Compensation, Employee Benefits, Recruiting, Management, HR Policies, Benefits Administration, Employee Relations, HRIS, Onboarding, New Hire Orientations, Succession Planning, Labor Relations, Employee Engagement, Payroll, Talent Acquisition, Customer Service, Training, Workforce Planning, Hiring, Performance Management, FMLA, Compensation & Benefit, Budgets, Performance Appraisal, Applicant Tracking..., Interviews, Talent Management, Personnel Management, College Recruiting, Time Management, ADP Payroll, Temporary Placement, Internet Recruiting, Taleo, Organizational..., Employee Training, PeopleSoft, Conflict Resolution, Employment Law, Technical Recruiting, Union Avoidance, Organizational..., Sourcing, EEOC
Education
Northern Illinois University 2000 — 2004
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Fidelity Investments October 2011 - Present
ACS, a Xerox Company November 2010 - September 2011
AMG February 2010 - March 2011
Barnes and Noble November 2007 - August 2010
Quality Staffing Professionals September 2008 - February 2010
The News and Observer May 1997 - September 2007
American Airlines July 1995 - February 1997
Pacific Bell August 1992 - November 1994
Skills
Customer Service, Customer Experience, Editing, Employee Benefits, Management, Call Centers, Time Management, Sales, Microsoft Office, Advertising, Nonprofits, Budgets, Policy, Leadership, Training, Process Improvement, Team Building, Interviews, Microsoft Excel, Social Media, Strategic Planning
Education
North Carolina State University 1999 — 2001
Professional Writing Certificate, Emphasis Technical Writing
University of California, Irvine 1988 — 1990
B.A., English
Pasadena City College 1985 — 1988
Towers Watson August 2014 - Present
ACS, a Xerox Company June 2002 - August 2014
Skills
Requirements Analysis, Requirements Gathering, Process Improvement, SQL, Business Requirements, User Acceptance Testing, Access, Business Analysis, Data Analysis
Education
Old Dominion University - College of Business and Public Administration 2001 — 2004
MBA, Business Adminstration
Old Dominion University 1997 — 2001
BS, Psychology
January 2013 - Present
PetSmart April 2008 - December 2012
PetSmart, Inc April 2008 - December 2012
Prudential Relocation April 2006 - April 2008
Prudential Financial April 2006 - April 2008
Prudential Real Estate and Relocation 2006 - 2008
ACS, Inc April 2005 - April 2006
ACS, a Xerox Company 2005 - 2006
Intuit December 2002 - December 2004
Intuit 2002 - 2004
Skills
Needs Analysis, Instructional Design, Facilitator, Learning Evaluation, Coaching, E-learning, Consulting, Employee Training, Training, E-Learning, Blended Learning, Instructor-led Training, Change Management, Leadership, Management
Education
Nova Southeastern University 1991 — 1993
Ph..D., Adult Ed - Training & Development
Norwich University 1987 — 1989
M.A., Human Resources Development
Nova Southeastern University
Ed.D, Adult Education; Training & Development
Seton Hill College
B.A, History
Vermont College, Norwich University
M.A, Human Resources Development; Change, Management, Communications
ACS, a Xerox Company December 1999 - Present
AdvizeX Technologies 1989 - 1999
Skills
HP-UX, Disaster Recovery, High Availability, Shell Scripting, System Administration, LVM, Perl
Education
Point Park University 1981 — 1987
CompSci
Computer Sciences Corporation/DataStaff, Inc 2011 - Present
Blue Cross Blue Shield November 2008 - Present
Affiliated Computer Services, Inc 2002 - 2009
ACS, a Xerox Company April 2002 - August 2008
Blue Cross Blue Shield February 1998 - April 2002
Skills
Testing, SDLC, Project Management, MS Project, Vendor Management, COBOL, Business Analysis, DB2
Education
Control Data Institute
BS program, Computer Science Major; Accounting / Computer Science
Pierce College
CyberSource, a Visa Company February 2013 - Present
ACS, a Xerox Company April 2011 - January 2013
IBM May 1999 - March 2011
Skills
Sun Certified Java..., Sun Certified Web..., Struts, Spring, Spring Webflow, JDBC, Eclipse, Spring MVC, Ant, Maven, J2EE, XML, Web Services, JAX-RS, Java Enterprise Edition, Websphere, JSP, Java
Education
University of Houston-Clear Lake 2001 — 2005
Master of Science (M.S.), Computer Science
Oklahoma State University 1995 — 1999
Bachelor of Science (B.S.), Computer Science
Xerox Business Services, LLC March 2012 - Present
ACS, a Xerox Company March 2003 - February 2012
Skills
Employee Relations, Human Resources, Recruiting, Employee Benefits, Training, Employee Training, Payroll, Interviews, Leadership, Management, New Hire Orientations, Program Management, Hiring, Screening, Project Planning, Talent Acquisition, Performance Management, HRIS, Onboarding, Strategic Planning, Team Building, Vendor Management
Education
Our Lady of the Lake University 1992 — 1994
BBA, Human Resources
ACS, a Xerox Company February 2010 - Present
ACS Learning Services June 2006 - January 2010
Ernst & Young September 1982 - May 2006
Skills
Project Management, E-Learning, Software Documentation, Microsoft Office, Instructional Design, Training
Education
Ohio University
BSEd, English
State of Maryland August 2011 - Present
Consulting and Legal practice April 2009 - November 2011
ACS, a Xerox Company 2002 - 2009
First Judicial District of PA January 1996 - September 2002
First Judicial District of PA, Family Court January 1991 - July 1996
Skills
Business Process..., Stratigic Program..., Motivational Leader, Government, Process Improvement, Change Management, Leadership, Policy, Contract Negotiation, Project Management, Program Management, IT Strategy, Courts, Business Strategy, Budgets, Negotiation, Management, Public Speaking, Strategic Planning
Education
Penn State University
Bachelor of Arts, Pre-Law
Widener University School of Law (PA)
J.D. Cume Laude, Law
ACS, a Xerox Company November 2010 - March 2011
NW Staffing Resources July 2010 - October 2010
Express Employment Services March 2010 - June 2010
OHI CONSTRUCTION September 2009 - April 2010
Ohi Construction Company September 2008 - November 2009
Amper Politizer & Mattia February 2008 - July 2008
2010: Ohi Construction Company October 2001 - November 2001
Skills
Network Administration, Computer Hardware, Administrative Support
Education
Portland Community College 2007 — 2011
Business
Portland Community College 2007 — 2009
City College Of New York 2007 — 2008
Portland Community College
Xerox December 2013 - Present
ACS, a Xerox Company June 2003 - November 2013
Skills
Business Analysis, Requirements Analysis, Vendor Management, Requirements Gathering, Software Project..., Business Requirements, Business Process..., CRM, PMP, IT Strategy, Process Improvement, SDLC, Program Management, Visio, Outsourcing
Education
Northwestern University 1992 — 1996
BS, Organizational Studies
ACS, a Xerox Company August 2010 - Present
EDS, an HP Company 2005 - July 2010
ExcellerateHRO 2005 - July 2010
Towers Perrin January 2000 - April 2005
Skills
SDLC, Requirements Analysis, Business Analysis, Process Improvement, Service Delivery, Requirements Gathering, Project Management, Business Process..., SQL, Databases, XML, Employee Benefits, Software Implementation, Visual Basic, Crystal Reports, Data Analysis, Testing, Outsourcing, Program Management, Software Development, Vendor Management
Education
Oakland University
LabCorp December 2014 - Present
LabCorp December 2013 - December 2014
Laboratory corporation of America November 2012 - December 2013
Office Depot August 2011 - October 2012
Internship, Lab Assistant – NCSU College of Veterinary Medicine. Raleigh, February 2012 - August 2012
ACS a Xerox Company September 2010 - February 2011
Cardinal Health November 2005 - April 2010
Skills
Laboratory, Biotechnology, Molecular Biology, Data Entry, PCR, Cell Culture, Microsoft Office, Research, Technical Support, Quality Assurance, Testing, Inventory Management, Quality Control, qPCR, Infectious Diseases, Clinical Trials, SOP, Life Sciences, Science, Biochemistry, ELISA, Specific Gravity, Aseptic Technique, Time Management, Teamwork, GLP, Agarose Gel...
Education
North Carolina State University 2009 — 2012
Bachelor of Science, Biological Science
Wake Technical Community College 2004 — 2008
Associate of Science (A.S.), Science, 2.7
John Paul Mitchell Systems July 2013 - Present
American Nurses Association October 2012 - Present
ACS, a Xerox Company July 2009 - August 2011
ACS, a Xerox Company July 2009 - August 2011
Alliance Data May 2006 - December 2008
Salas Homestead corp. January 2003 - March 2006
Skills
Microsoft Office, avaya telenetwork, go to meeting software, conference bridge..., SharePoint, HRA/ FSA benefits..., 401(k) benefits..., Payroll, time keeping, Employee Relations, staff forecasting, Forecasting, Timekeeping, Analysis, Vendor Management, Project Planning, Project Management, Government, Software Documentation, Management, Recruiting, Outlook, Budgets, Human Resources, Team Building, Strategic Planning
Education
Paul Mitchell the School-Costa Mesa 2013 — 2014
Ohio Dominican University 2004 — 2008
Bacheolor of Arts, Political Science
GlaxoSmithKline January 2010 - Present
ACS, a Xerox Company January 2006 - January 2010
V-Tech Properties Of North Carolina August 2003 - December 2008
GlaxoSmithKline Inc January 1998 - January 2006
Glaxo Wellcome Inc. April 1994 - September 1997
Glaxo Inc. November 1989 - April 1994
Skills
Solaris, AIX, DNS, Unix, Servers, Disaster Recovery, ITIL, Operating Systems, HP-UX, High Availability, Troubleshooting, System Administration, Linux, Oracle, Computer Hardware, Data Center, HP
Education
North Carolina State University 1983 — 1989
BS, Electrical Engineering
ACS, a Xerox Company September 2007 - Present
North Carolina Department of Transportation-Highway Division September 2003 - October 2006
Plaza Associates May 1991 - August 2003
Skills
Data Entry, Excel spresheet..., Financial Reporting, Procurement, Property Management, Accounts Payable, Benefits Administration, Employee Benefits, Pensions, People Management, Healthcare Management, Healthcare, Data Analysis, Policy Analysis, Cross-functional Team..., Lease Administration, Contract Management
Education
North Carolina State University
ACS, A Xerox Company 1998 - Present
Education
Oklahoma State University
DTCC January 2011 - Present
ACS, a Xerox Company February 2004 - December 2010
Medco Health Solutions June 1999 - December 2003
NCR December 1996 - May 1999
Skills
Servers, Distributed Systems, Unix, Enterprise Architecture, IT Strategy, Vendor Management, Virtualization, SDLC, IT Management, Cloud Computing
Education
Pace University-Pleasantville/Briarcliff Campus 1982 — 1986
Bachelor's degree, Management Information Systems, General
ACS, a Xerox Company June 2005 - February 2010
ACS, a Xerox Company January 2005 - February 2010
Technical Recruit 1998 - 2010
WAY, Inc January 2004 - June 2005
State of Oregon March 2003 - January 2004
State of Oregon January 2002 - 2003
DEPARTMENT OF LAND CONSERVATION January 2001 - January 2002
State of Oregon January 2000 - January 2001
Oregon State University January 1999 - January 2001
ProConsul January 1997 - January 1999
Education
Oregon State University 1999 — 2001
MS COMPUTER SCIENCE, Computer Science
Oregon State University
Master of Science, Computer Science, Database/Software Engineering
University of Ghana
Wells Fargo May 2015 - Present
GetInsured August 2014 - January 2015
WellPoint April 2013 - December 2013
ACS, a Xerox Company April 2010 - December 2012
AT&T Mobility July 2007 - April 2010
Cingular Wireless December 2005 - June 2007
Virinchi Technologies May 2002 - May 2005
Skills
Struts, Java Enterprise Edition, Web Services, Ant, JSP, Weblogic, Spring, Hibernate, Tomcat, Eclipse, XML, SOA, AJAX
Education
Osmania University
Master of Computer Science
Homecare Homebase 2011 - Present
KOLTRON ENTERPRISES January 2005 - Present
ACS, a Xerox Company June 2008 - April 2010
Corbus December 2007 - June 2008
CTS-America, Inc December 2005 - September 2007
CAMELOT CONSULTING, INC March 2002 - December 2004
SAFETY-KLEEN CORPORATION January 2001 - January 2002
PHILLIPS TECHNOLOGY CONSULTING January 2000 - January 2001
ROYAL & SUNALLIANCE January 1997 - May 2000
TRUSTMARK, INC January 1997 - January 1997
Skills
SQL Server, C#, SSRS, ASP, Crystal Reports, Delphi, SDLC, VB.NET, .NET, ASP.NET, Visual Studio, Web Services, XML, Application Development, Software Development, Agile, Web Applications, T-SQL, Microsoft SQL Server, Database Design, Visio, Databases, Testing, Access, Software Documentation, SQL, SharePoint, Windows, Visual Basic, Integration, SSIS, Data Modeling, TFS, Agile Methodologies, Stored Procedures, Unix, IIS, WCF, WinForms, Quality Assurance, ETL, LINQ, Data Warehousing, Business Intelligence, JavaScript, Programming, Requirements Analysis, Network Administration, Database Administration, Software Engineering
Education
North Carolina State University 1975 — 1979
Computer Science
North Carolina State University 1974 — 1979
Amerigroup August 2013 - Present
ACS, a Xerox Company May 2006 - Present
Nexcom February 2011 - December 2011
Nexcom February 2011 - December 2011
EDS - Benefits May 2005 - May 2006
Towers Perrin - EDS June 2004 - May 2005
Towers Perrin January 2001 - June 2004
CIGNA October 1990 - June 1999
CIGNA Group Insurance January 1990 - January 1999
OPTIMA HEALTH PLAN January 1987 - January 1990
Skills
Testing
Education
Old Dominion University
Bachelors, Finance
Old Dominion University
Bachelor's Degree, Finance
ACS, a Xerox Company October 2010 - Present
Princess Cruises January 1999 - December 2009
Education
Pierce College 2004 — 2006
Paralegal Degree, Law
Insignia Training Partners April 2014 - Present
Xerox January 2011 - Present
ACS, a Xerox Company April 2010 - January 2011
Ally Financial Inc. October 2008 - March 2010
General Physics Corporation 1996 - 2004
Skills
Leadership Development, Content Development, Project Management, Project Planning, Curriculum Design, Facilitators, Program Facilitation, Performance Improvement, Performance Management, Consulting, Salesforce Training, Strategic Planning, Performance Consulting, Vendor Management, Operations Management, Leadership, Change Management, Outsourcing, Analysis, Cross-functional Team..., Organizational..., Workshop Facilitation, Sales, Management, Facilitation, Executive Coaching, Business Process..., Blended Learning, Learning Management..., Instructor-led Training, Strategy
Education
Oakland University 1991 — 1996
Bachelor of Arts, Learning and Development
Quest Diagnostics October 2012 - November 2013
ACS, a Xerox Company February 2011 - July 2011
Sprint Nextel November 2009 - February 2011
E2 Communications, Inc. 2000 - 2001
Skills
VPN, Analysis, Help Desk Support, Networking, Technical Support, Network Administration, Software Installation, Windows 7, Hardware, Information Technology, Windows XP, TCP/IP, Customer Service, Microsoft Office
Education
North Lake College 2014 — 2015
Associate’s Degree, IT Support and Network Administration
North Lake College 2014 — 2015
Associate’s Degree, IT Administration and Network Support
Techskills 2008 — 2009
A+, MCSA
Legacy Health April 2013 - Present
Self Enhancement, Inc. May 2009 - May 2013
ShedRain August 2007 - July 2008
ACS, a Xerox Company July 2004 - June 2007
Skills
Nonprofits, Microsoft Office, Customer Service, Data Analysis, Budgets, Fundraising, Volunteer Management, Community Outreach, Organizational..., SQL, System Administration, Background Checks, Strategic Planning, Event Planning, Policy, Staff Development, Grant Writing, Raiser's Edge, Event Management, Payroll, Project Management, Non-profits, Program Management, Leadership Development, Change Management, Leadership, Program Development, Public Speaking, Workshop Facilitation, Public Relations, Government, Team Building, Coaching, Database Administration, Payroll Processing, Visual Studio, T-SQL, T-SQL Stored Procedures, Microsoft Reporting..., XML, HTML, Query Writing
Education
Portland State University
ADT September 2012 - Present
ACS, a Xerox Company March 2010 - July 2012
Xerox Business Services February 2007 - March 2010
Xerox Business Services January 2005 - September 2008
Motorola Solutions 1986 - 2000
Skills
Vendor Management, Process Improvement, Change Management, Business Process..., Outsourcing, BPO, Service Delivery, Business Analysis, Call Center, Offshoring, Project Management, Cross-functional Team..., Human Resources, CRM, Management, Call Centers
Education
Pueblo County High School 1980 — 1984
Phoenix College
Basic EMT
The American Red Cross June 2011 - Present
Metro Revenue Commission - Louisville November 2010 - Present
ACS, A Xerox Company November 2008 - December 2010
Armed Forces of the Philippines - Philippine Army March 1999 - July 2003
Skills
Windows 7, Windows Server 2008, CompTIA Network+, Microsoft Office, Microsoft Office 2007, Office 2010, Mac OS X, Photoshop, HTML, Computer Hardware, Active Directory, Wireless Networking, CompTIA A+ Essentials, Windows Server, OS X, Network Administration, Networking, System Administration, Leadership, Strategic Planning, Information Technology, Research, Customer Service, Management, Troubleshooting, Databases
Education
Indiana University-Southeast 2007 — 2018
Bachelor of Arts (B.A.), Pre-Computer Science
Jefferson Community and Technical College 2010 — 2016
Information Technology, Network and System Administration/Administrator, 3.20
Notre Dame University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Management
ACS, a Xerox Company April 2011 - Present
Redflex Traffic Systems 2002 - 2011
Ritz Camera 1993 - 1997
Skills
Vendor Management, Visio
Education
Otis College of Art and Design 1997 — 2002
BFA, Photography
ACS, a Xerox Company September 2011 - Present
H.A.R.T Theatre December 2008 - January 2011
Greenleaf Costumes September 2010 - November 2010
Afterschool Drama Dept February 2004 - March 2009
Skills
Payroll, Theatre, Microsoft Office, Stage Management, Customer Service, Stage
Education
Portland Community College 2008 — 2011
Associate's Degree, Web Design
Century High School 2003 — 2008
Diploma
ACS, a Xerox Company August 2011 - Present
Vertex Business Services July 2008 - August 2011
Finance Manager 2003 - 2008
Orcom Solutions, Inc February 2000 - November 2003
Jones Lang LaSalle 1998 - 2000
Skills
Financial Analysis, Finance, Forecasting, Financial Reporting, General Ledger, Variance Analysis, Sarbanes-Oxley Act, Managerial Finance, Hyperion, Process Improvement, Cost Accounting
Education
Oregon State University 1985 — 1989
BS, Business Administration/Finance
ACS, a Xerox Company July 2009 - Present
Hewitt Associates January 2007 - June 2009
Education
Olivet Nazarene University
B.S., Business Administration & Marketing
ACS, a Xerox Company June 1988 - Present
Lockheed Martin Information Technology 1988 - 2011
Ericsson April 1983 - May 1988
Skills
ITIL, Active Directory, Disaster Recovery, Servers, VMware, Data Center
Education
Orange Coast College
Xerox Business Services May 2012 - Present
ACS, a Xerox Company March 2011 - May 2012
ACS, a Xerox Company January 2009 - March 2011
Affiliated Computer Services, Inc. August 2007 - January 2009
Technosoft Inc June 2006 - August 2007
Oklahoma State Treasurer 2004 - June 2006
Skills
Oracle, SQL, Business Analysis, Microsoft SQL Server, Requirements Analysis, Data Warehousing, Vendor Management, SDLC, Business Process..., Software Project..., Software Documentation, Analysis, Business Intelligence, ETL, Databases, IT Strategy, Requirements Gathering, Integration, Systems Analysis, Business Process
Education
University of Central Oklahoma
Master of Science, Applied Mathematical Sciences/Computer Science
Osmania University, Badruka College Post Graduate Center 1998 — 1999
Master of Business Administration
Osmania University 1994 — 1998
Bachelor of Science
Sisters of St Mary's Oregon April 2013 - Present
Apple August 2011 - April 2013
ACS, a Xerox Company January 2011 - August 2011
Old Navy November 2010 - January 2011
Pacific University August 2006 - May 2010
Skills
Microsoft Office, Mac, OS X, PowerPoint, Troubleshooting, Technical Support, iOS, Customer Service
Education
Pacific University 2006 — 2010
B.A, Integrated Media
Windward Roofing & Construction August 2006 - Present
Windward roofing April 2006 - Present
Coca-Cola Enterprises March 2001 - April 2006
ACS, a Xerox Company April 1997 - March 2001
Education
Oakton Community College
None, Business/Psych/Music
Acs, a Xerox Company October 1983 - Present
ACS February 2001 - February 2010
Lockheed Martin February 1985 - February 2001
Skills
Process Improvement, Operations Management, Vendor Management, Program Management, Change Management, Outsourcing, SDLC, Project Management, Business Analysis, Strategic Planning, Business Process..., Team Building, Transportation, Contract Negotiation, IT Strategy, Management, Disaster Recovery, Customer Service, Integration, Cross-functional Team..., Leadership
Education
Northeastern University 1980 — 1983
Masters in Public Administration, Public Administration
Ohio Wesleyan University 1969 — 1973
Bachelor of Arts (B.A.), Sociology
ACS A Xerox Company January 2000 - Present
CIGNA January 1991 - December 1999
Skills
Benefits Administration, Employee Relations, Human Resources, Employee Benefits, Performance Management, Deferred Compensation, Microsoft Office, Lotus Notes, Outlook, SharePoint, Hyperion, Training, PowerPoint, Access, Project Management
Education
Old Dominion University 1978 — 1983
BS Business Administration, Accounting
Google February 2014 - Present
Andrews InternatonaI/ Amazon.com April 2012 - August 2013
Securitas Security Services USA, Inc. August 2009 - September 2011
Securitas Security Services August 2009 - September 2011
Allied Barton/ Franciscan Health Systems June 2008 - August 2009
St. Joseph Hospital June 2008 - July 2009
Affiliated Computer Services ACS October 2007 - June 2008
ACS, a Xerox Company October 2007 - June 2008
American Systems Corporation August 2006 - December 2007
United States Marine Corps August 2001 - August 2006
Skills
Security Clearance, Unarmed Guard Card, Customer Service, Security, Training, Leadership, Management, Security Operations, Military, Policy, Human Resources, Intelligence, Coaching, Analysis, Operations Management, Team Building, Call Centers, Team Leadership, Crisis Management, Emergency Management, Security Management
Education
Ohlone College 2014 — 2016
Associate's Degree, Business Administration and Management, General
Pierce College/ University of Washington 2010 — 2014
Bachelor's; a Bachelor's degree, Business Management; Intelligence Operations
Pierce College 2010 — 2011
Working on Associates, Business
Cochise College 2002 — 2005
working towards Associates, Intelligence Operations
Ohlone College
Associate of Arts (AA), Business Administration and Management, General
Available August 1998 - March 2011
ACS, a Xerox Company January 2002 - January 2011
BUCK CONSULTANTS (ACS SUBSIDIARY)/MELLON BANK January 1999 - January 2002
Buck Consultants January 1998 - January 1999
Microsoft May 1992 - May 1998
Skills
Software Documentation, Testing, Troubleshooting, Project Planning, Change Management
Education
Oakland University
BA, English, Concentration in Creative Writing
TECHNICAL SKILLS
Bachelor of Arts, Networks, Security, Server/App Setup
NOW CFO July 2013 - Present
Pacific Bells January 2013 - June 2013
Stream Global Services August 2011 - October 2012
ACS, a Xerox Company March 2010 - October 2010
Encompass Teleservices Inc. February 2002 - August 2005
Stream Global Services April 1997 - July 2001
Skills
Accounting, Quickbooks, Sage MAS500, Great Plains Software, Microsoft Office, Account Reconciliation, Account Management, Reconciliations, Excel, Access, Word, Windows, Mac OS X, DOS, IP Networking, HTML, PowerPoint, Government Accounting, Cost Accounting, Tax Law, IT Solutions, Troubleshooting, Troubleshooting Hardware, Computer Hardware..., Writing, Report Writing, Financial Reporting, Business Reporting, External Audiences, Internal Communications, Collaborative Working, Research, TCP/IP, Tax, Problem Solving, Documentation, Financial Analysis, Customer Service
Education
Portland State University - School of Business 2005 — 2008
3.1, Accounting
ACS - A Xerox Company September 2009 - Present
Fidelity Investments August 2003 - July 2009
Education
ECPI Technical College 1999 — 2000
Diploma, Computer Technology
North Carolina State University 1991 — 1996
BA, Political Science
ACS, a Xerox Company October 2007 - Present
ACS, A Xerox Co October 2007 - Present
K. VanBourgondien February 2005 - Present
K. VanBourgondien March 2005 - October 2007
Navy Exchange November 1998 - December 2004
Skills
Oral Communications, Time Management, Written Skills
Education
Old Dominion University 2004 — 2006
Tidewater Community College 2001 — 2003
Associates Degree, Social Science
Old Dominion University
Continued Education, Business Administration
Tidewater Community College, Virginia Beach Virginia
A. A. Degree, Social Science
ACS, a Xerox Company October 2011 - Present
Skills
Languages
Education
Northwestern University 1999 — 2003
BS, Communication Studies and Spanish
Consumer Cellular, Inc. 2011 - 2011
Volunteer February 2010 - July 2010
Volunteer April 2009 - July 2009
Oregon State Board of Nursing October 2008 - March 2009
ACS, a Xerox Company August 2002 - September 2008
Education
Portland State University 2004 — 2008
Bachlors of Arts, Social Science
Production Resource Group March 2012 - Present
ACS, a Xerox Company April 2007 - March 2012
Pasadena Playhouse June 2004 - February 2007
Education
UCLA Anderson School of Management 2003 — 2006
Master of Business Administration (M.B.A.)
Occidental College 1987 — 1991
Bachelor of Arts (B.A.), Economics
International Screenwriters' Association May 2014 - November 2014
Seterus (via Adecco) July 2012 - February 2013
Portland State University September 2009 - December 2011
Angelfire Arts August 2008 - August 2009
ACS, a Xerox Company October 2006 - August 2008
Various and Staffing Agencies 2005 - 2006
Portland Community College and Various 2002 - 2005
DiPrima Dolci June 2004 - August 2004
Desert Meadows Homeowners Association December 2003 - February 2004
PRIOR RELEVANT EXPERIENCE August 2000 - August 2002
Skills
Accounting, Accounts Payable, Microsoft Excel, Quickbooks, Bookkeeping, Accounts Receivable, Account Reconciliation, Insurance Billing, Customer Service, General Ledger, Project Planning, Strategic Planning, Technical Support, Microsoft Office 2007, Internet, Windows 7, 10 Key, Typing, Microsoft Office, Team Building, Invoicing, Financial Analysis, Time Management, Human Resources, Cost Accounting, Management, Management Consulting, Project Management, Software Documentation, Organizational Change, Windows 9x, Access, Outlook, Microsoft Word, Data Entry, Teamwork, Analysis, PowerPoint, Leadership
Education
Portland State University 2009 — 2011
Bachelor's Degree, Business Administration: Management & Leadership
Portland Community College 2003 — 2005
Associate of Applied Science, Accounting and Business/Management, 3.2
ACS, a Xerox Company September 2012 - Present
Education
Penn State University 1991 — 1995
Bachelor of Education (B.Ed.), Elementary Education and Teaching