ACS, a Xerox Company
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ACS, a Xerox Company Employees
Akamai Technologies February 2014 - Present
Prolexic Technologies November 2011 - February 2014
Cendyn March 2011 - November 2011
ACS, a Xerox Company July 2005 - March 2011
Standard Solutions October 2002 - July 2005
Basis Technology May 2000 - November 2001
Industrial Economics September 1999 - December 2000
OTHER PROFESSIONAL EXPERIENCE June 1988 - September 1999
Skills
SQL, JavaScript, Linux, Java, Web Services, PHP, Databases, Eclipse, JSP, Unix Shell Scripting, Programming, JDBC, JIRA, MySQL, ASP, Visual Basic, Web Development, Unix, Shell Scripting
Education
Union College
B.A. Managerial Economics, Management, computer science and economics
Harvard Extension
Computer Science and Foreign Languages
Xoom Corporation October 2014 - Present
ACS a Xerox Company February 2013 - September 2014
Capgemini BS December 2010 - January 2013
Capgemini BS November 2008 - December 2010
Transactel March 2006 - May 2008
Skills
Microsoft Excel, Microsoft Word, Outsourcing, Accounts Payable, Microsoft Office, Time Management, Collections, Customer Service, Reporting & Analysis, Billing Process, Analytical Skills, Management, Quality Assurance, Result Oriented, Business Analysis, Team Leadership, Call Centers, Communication Skills, Close Attention to..., Accounting Applications, Communication, SAP R/3, DOS, Repository, Translation, Lean Process Improvement, Fraud Detection, Calibration
Education
Universidad Galileo 2008 — 2014
Bachelor’s Degree
Universidad Galileo 2012 — 2012
Associate’s Degree
Universidad Galileo 2009 — 2009
Diplomado en Automatizacion de Procesos Administrativos
Colegio Lehnsen Roosevelt 1994 — 2005
Bachiller en Computación con Orientación Científica
International Nutrition, inc. October 2013 - Present
International Nutrition, Inc. November 2011 - Present
Red Brick Station April 2004 - September 2013
ACS, a Xerox Company August 2010 - October 2011
Education
Towson University 2004 — 2009
BA, Finance
PAREXEL January 2015 - Present
Fayette County Attorney's Office January 2014 - November 2014
Tower Legal Services May 2013 - 2014
Fayette County Public Schools (KY) November 2012 - May 2013
Ben Chandler's Congressional Re-Election Campaign September 2012 - November 2012
Fayette Co. Department of Public Advocacy October 2011 - December 2011
Fayette County Circuit Court House May 2011 - September 2011
Thomas M. Cooley Law School October 2010 - April 2011
ACS, a Xerox Company May 2007 - May 2008
FedEx May 2006 - May 2007
Skills
Research
Education
Thomas M. Cooley Law School 2008 — 2011
Jurist Doctor, Law
University of Kentucky
Bachelor's of Science, Biology, General
American Express March 2015 - Present
Canteen Service Company December 2013 - March 2015
Independent Business Consultant December 2010 - December 2014
Gannett March 2010 - September 2010
ACS, a Xerox Company January 2009 - November 2009
Consultants for Long Term Care June 2003 - August 2008
Skills
Marketing, Event Management, Data Analysis, Management, Sales, Customer Service, Product Marketing, International Marketing, Brand Management, Pharmaceutical Industry, Product Management, Cross Cultural..., Market Research, Latin American markets, Marketing Research, SPSS, PowerPoint, Retail, Marketing Strategy, Microsoft Office, Microsoft Excel, Entrepreneurship, Social Entrepreneurship, Social Media, Spanish-English, Pharmaceutical Sales, Biotechnology Industry, Start-ups, Public Relations, Business Planning, Market Analysis, Analysis, Product Development, Program Management, Marketing Management, Project Planning, Spanish, Pricing, Strategy, Customer Satisfaction
Education
University of Kentucky 2012 — 2013
Master of Business Administration (MBA), International Business
University of Kentucky 2005 — 2009
BA, BA - International Economics, BA - Spanish
Universitat Pompeu Fabra 2008 — 2008
BA - International Economics, BA - Spanish
HR Guru Dallas November 2014 - June 2015
HP Autonomy November 2007 - October 2014
HR Guru Dallas April 2007 - October 2007
Comerica Bank December 2004 - March 2007
ACS, a Xerox Company June 2002 - July 2004
Nordstrom June 1999 - May 2001
Skills
Business Analysis, Business Intelligence, Accounts Receivable, A/R Collections, General Ledger, Financial Analysis, Process Improvement, Project Management, Customer Service, Retail Sales Experience, Social Media Marketing, Account Management, Retail Banking, Public Speaking, Youth Mentoring, Church Media, Microsoft Office, SEO, OS X, Adobe Creative Cloud, Epicor, Ariba ebilling, Leadership
Education
The University of Texas at Dallas 2015 — 2017
Bachelor's Degree, Accounting and Finance
Vision I. U. 2012 — 2013
BA Theology, Theology/Theological Studies, 4.0
American Airlines October 2011 - Present
Cisco Systems May 2007 - August 2011
ACS, a Xerox Company November 2006 - May 2007
Avantel July 1997 - November 2006
Skills
Routing, MPLS, Cisco Technologies, Network Design, Switches, CCNA, CCNP, BGP, Networking, Data Center, VoIP, IP, Telecommunications, English, SIP, Network Security, VPN, Microsoft Office, French, CCIE, CCIE R&S
Education
Universidad Autónoma de Nuevo León 1992 — 1996
Bachelor Degree, Telecommunications Engineering
CBTis 30 1989 — 1992
Technician, Mechanical Electrical
Jeppesen, a Boeing Company March 2015 - Present
TripPak SERVICES Pegasus TransTech February 2011 - Present
eCapital LLC September 2013 - February 2014
RMX Global Logistics March 2009 - February 2011
ACS, a Xerox Company February 2007 - January 2009
PC-NET-WIZ CO. January 2000 - December 2005
XO Communications January 1997 - July 2003
Skills
Citrix, XenDesktop, XenApp, XenClient, Application..., Provisioning, VMware, VMware ESX, Windows Server, Hyper-V, Solarwinds, Splunk, Active Directory, Microsoft Technologies, Windows 7, NetApp Filers, EMC, Brocade, Cisco, CIFS, NFS, Dell PowerEdge Servers, HP Proliant, CommVault, Systems Engineering, PureStorage, Citrix Metaframe, VDI, PaloAlto, XenServer, vSphere, Xen, NAS, VMware vSphere, Storage, Cisco Technologies, Servers, Group Policy, Virtualization, SAN, System Deployment, Infrastructure, HP
Education
Universitatea din Craiova 1987 — 1993
MS Computer Science, Computers, Robotics
The Phoenix Metro Group with HomeSmart Realty August 2012 - Present
Keller Williams Arizona Realty June 2012 - Present
IBM January 2009 - March 2012
IBM January 2006 - January 2009
ACS, a Xerox Company April 2003 - December 2005
Skills
SAP, Project Management, Management, Team Leadership, Business Analysis, Negotiation, Business Process, Process Improvement, Analysis, Business Process..., Microsoft Excel, Vendor Management, SAP HR, SAP R/3, Lotus Notes, Sarbanes-Oxley Act, Recruiting, Real Estate, Outsourcing, Selling, Residential Homes
Education
University of Phoenix 1996 — 2001
Bachelor of Science (BS), Information Technology
The University of Texas at Dallas
BS in Technology
Tesoro Corporation May 2015 - Present
Tesoro Corporation June 2014 - May 2015
H-E-B December 2011 - May 2014
ACS, a Xerox Company October 2010 - December 2011
Owens Corning March 2010 - September 2010
ACS, a Xerox Company August 2008 - March 2010
Korn/Ferry International June 2006 - August 2008
Skills
Talent Acquisition, Executive Search, Sourcing, Applicant Tracking..., Recruiting, Talent Management, Technical Recruiting, Strategic Sourcing, Organizational..., Building Relationships, Networking, Screening, Leadership, Training
Education
Universidad de Monterrey 2002 — 2006
Bachelor, International Marketing
BPO Innovations September 2014 - Present
Prialto Personal Outsourcing March 2012 - December 2013
ACS, a Xerox Company July 2010 - January 2012
Skills
Business Process, Management, Lead Generation, Outsourcing, Leadership, Operations Management, BPO, Salesforce.com, Microsoft Excel, Team Building, Time Management, Training, Microsoft Office, Customer Satisfaction, Customer Service, Microsoft Word
Education
Universidad Rafael Landívar 2009 — 2012
Economics
NBS
Master's Degree
Skyworks Solutions, Inc. July 2015 - Present
Nexolution September 2014 - July 2015
Bank of America November 2012 - September 2014
DIVERZA January 2012 - November 2012
EIAMexico S.A. de C.V. August 2011 - January 2012
ACS, a Xerox Company March 2010 - August 2011
Marcatel International October 2008 - March 2010
EIAMexico S.A. de C.V. July 2006 - October 2008
Grupo Saiko May 2005 - June 2006
Skills
SQL Server, SQL Server 2000-2008, Troubleshooting, Database Administration, Database Management, ITIL, English, Problem Solving, Critical Thinking, Communication Written, Fluent English, SQL Server DBA, SSIS, SSRS, SQL Tuning, SQL Server cluster, Disaster Recovery, SQL Server Mirroring, SQL Server log shipping, SQL Server high..., Microsoft SQL Server, High Availability, Mirroring, Cluster, Replication, Analysis Services, Databases, Performance Tuning, Requirements Analysis, T-SQL, Database Admin, Security, ETL, Query Tuning
Education
Universidad Autónoma de Nuevo León 2001 — 2005
Licenciado en Ciencias Computacionales, Computer Science
Xerox January 2015 - Present
Xerox May 2014 - January 2015
Xerox September 2012 - May 2014
Affiliated Computer Services July 2010 - August 2012
ACS, a Xerox Company September 2009 - March 2011
MiDieta May 2008 - August 2009
Hospital Herrera Llerandi October 2006 - June 2007
Hospital General San Juan De Dios February 2006 - October 2006
Skills
Customer Service, Healthcare, Software Documentation, Microsoft Office, Process Improvement, Project Management, Program Management, System Administration, Change Management, Team Building, Data Analysis, Training, Microsoft Excel, Analysis, Business Analysis, Microsoft Word, Quality Assurance, Databases, Visio, Management, Project Planning, SharePoint, Team Leadership
Education
Universidad Galileo 2008 — 2010
MSc, Health Sciences Productivity
Universidad del Valle de Guatemala 1998 — 2003
Bachelor of Science (BS), Nutrition
Texas Health and Human Services Commission - DADS April 2012 - Present
Accenture August 2011 - April 2012
ACS, a Xerox Company February 2010 - August 2011
Texas Attorney General November 2009 - February 2010
Accenture March 2009 - November 2009
Hoovers.com (A Dun & Bradstreet Company) April 2008 - February 2009
Dell Services May 2005 - April 2008
Keller Williams Real Estate September 2003 - January 2006
ACS, a Xerox Company January 2004 - April 2005
HBF Group Communications August 2000 - August 2003
Skills
Requirements Analysis, ITIL, Testing, Business Analysis, Requirements Gathering, SDLC, Process Improvement, Business Requirements, Visio, MS Project, Business Process..., Agile, Systems Analysis, Business Process, PMO, Quality Assurance, Requirements Management, Process Engineering, Documentation, Six Sigma, Team Leadership, Government, Analysis, Agile Methodologies, Software Documentation, Databases, SQL, Software Development
Education
The University of Texas at Austin 1984 — 1989
Bachelor of Arts
Cognizant Technology Solutions July 2013 - Present
ACS, a Xerox Company January 2009 - June 2013
Renap February 2008 - February 2009
CHN October 2006 - December 2008
Inguat November 2005 - February 2008
De La Riva August 2005 - November 2005
Comunidad Informatica January 2005 - July 2005
MCSI September 2003 - January 2005
Skills
Microsoft SQL Server, IT Management, .NET, Software Development, ITIL, Oracle, SQL, Software Project..., Business Intelligence, Databases, Requirements Analysis, Web Services, Database Design, MySQL, Cloud Computing, Web Development, UML, Business Analysis, Operating Systems, Visual Basic, XML, C#, ASP.NET, Visual Studio
Education
Universidad Rafael Landívar
i.e. Muhanna & co October 2014 - Present
Banque Libano-Française May 2014 - September 2014
Towers Watson April 2013 - October 2013
ACS a Xerox Company May 2011 - April 2012
Skills
Actuarial Science, Pensions
Education
Université de Montréal 2013 — 2014
Master's degree, Actuarial Science
Université de Montréal 2008 — 2011
Bachelor's degree, Actuarial Science
Baltimore City Community College July 2011 - Present
Baltimore City Community College September 2008 - June 2011
Cardinal Shehan School September 2006 - June 2011
ACS, a Xerox Company September 2005 - August 2006
Japan Exchange and Teaching Program(me) (JET) August 2002 - August 2005
Skills
Curriculum Design, Research, Teaching, Public Speaking, Tutoring, Educational Leadership, Higher Education, Curriculum Development, ESL, ESOL, Teaching English as a..., English language skills, Program Management, Higher Education..., Community Colleges, Continuing Education, Baltimore, Staff Development, Classroom, Lesson Planning, Grant Writing, Teacher Training, Educational Technology, Community Outreach, Adult Education
Education
University of Maryland University College 2015 — 2016
Master of Science (M.S.), Management, Interdisciplinary Studies
Towson University 1998 — 2002
Bachelor of Arts, Computer Science
Program insite LLC August 2012 - Present
ACS, a Xerox Company August 2011 - November 2012
Lockheed Martin Information Technology November 2008 - August 2011
Lockheed Martin Information Technology October 2006 - November 2008
Lockheed Martin Corporation November 2002 - October 2006
Skills
Enterprise Architecture, SDLC, Requirements Analysis, PMP, Integration, CMMI, Program Management, DoD, ITIL, Earned Value Management, Software Project..., Systems Engineering, Security Clearance, Software Development, Technical Leadership, Project Management
Education
University of Maryland University College 2003 — 2005
Master of Science, E Business
University of Maryland University College 2000 — 2003
Bachelors, Computer & Information Sciences
Towson University 1996 — 1997
Transferred, Information Technology
Citi June 2014 - Present
Citi January 2014 - June 2014
Citi February 2012 - January 2014
Citi May 2011 - February 2012
ACS, a Xerox Company August 2010 - March 2011
ACS, a Xerox Company February 2009 - July 2010
Language Line Services July 2008 - January 2009
Skills
Forecasting, Spanish, Project Management, Management, AML, Training, Banking, Leadership, Operations Management, Analysis, Data Analysis, Finance, Financial Analysis, Process Improvement, Risk Management, Anti Money Laundering, Customer Service, Business Analysis, Microsoft Office, Strategic Planning
Education
Universidad APEC 2006 — 2010
BS Business Administration, Major Economics
Strayer University September 2014 - Present
Independent Contractor May 2008 - Present
Hobby Info Solutions LLC April 2012 - August 2014
ACS, a Xerox Company April 2010 - September 2011
ACS a Xerox Company March 2005 - March 2010
Affiliated Computer Services July 2002 - February 2005
Clint Independent School District July 2001 - June 2002
Clint Independent School District July 1998 - June 2001
Skills
P&L Management, Process Improvement, Outsourcing, Process Engineering, Vendor Management, BPO, Program Management, Operations Management, Strategic Planning, Six Sigma, Cross-functional Team..., Business Process..., Team Building, Change Management, Executive Management, IT Management, Service Delivery, Contract Negotiation, Integration, Business Strategy, Project Management, Management, Customer Satisfaction, Business Development, Telecommunications, Business Analysis, Leadership, Budgets, Start-ups, Call Centers, Project Planning, Strategy, CRM, Selling, Sales, Business Intelligence, SaaS, Strategic Partnerships, Solution Selling, Product Management, Team Leadership, Professional Services, IT Strategy, Enterprise Software, Account Management, Consulting, Business Process, Salesforce.com, Training
Education
University of Phoenix 2011 — 2013
MBA, Business, 4.0
The University of Texas at El Paso 1994 — 1998
BA with Honors, Social Studies/Political Science/Secondary Education, 3.78
London Consulting Group January 2014 - Present
London Consulting Group 2015 - 2015
London Consulting Group 2015 - 2015
ACS, a Xerox Company November 2011 - January 2014
CEDS August 2009 - February 2011
Skills
Consecutive Interpreting, Training Skills, Audio Editing, Video Editing, Microsoft Office, iWork, Translation, Content Creation, Creative Solutions, Apple, Analytical Skills, Social Skills, People Skills, Branding & Identity, Spanish, Social Media, Training, Public Speaking
Education
Universidad Rafael Landívar 2012 — 2016
Mercadotecnia, Marketing
Universidad Rafael Landívar 2012 — 2016
Economía Empresarial, Finance, General
Prialto June 2011 - January 2014
ACS, a Xerox Company May 2010 - November 2010
Transactel December 2005 - January 2010
Skills
Teaching English as a..., Customer Service, Customer Satisfaction, Social Media
Education
Universidad de San Carlos de Guatemala 2002 — 2006
Cabinets Design October 2006 - Present
ACS, a Xerox Company March 2000 - May 2004
Skills
Linux, fedora, ubuntu, kitchen Draw, Reparacion de..., Java, Ruby, Python, C++, HTML5, JavaScript, css
Education
Universidad de San Carlos de Guatemala
Morneau Shepell February 2015 - Present
Morneau Shepell October 2013 - Present
Morneau Shepell September 2011 - December 2013
ACS, a Xerox Company July 2010 - September 2011
EDS, an HP company September 2008 - May 2011
Mercer November 2005 - September 2008
Morneau Sobeco April 2005 - November 2005
Mercer February 2001 - April 2005
Skills
Defined Benefit, Pensions, Benefits Administration, Pension Administration, Retirement, Leadership, Employee Benefits, Project Management, HR Consulting, Management, Outsourcing, Microsoft Excel, Performance Management, Deferred Compensation
Education
UQAM 2010 — 2013
Master of Business Administration (MBA), in Management Consulting
Université du Québec à Montréal 2010 — 2012
D.E.S.S., in Management Consulting, D.E.S.S.
Université du Québec à Montréal 1998 — 2001
B.Sc., Actuarial Mathematic
Collège Jean-Eudes
Intrinsic Partners January 2007 - December 2014
Sterling National Bank May 2013 - November 2013
Citi Operations & Technology Risk Management May 2007 - July 2012
ACS, a Xerox Company June 2004 - August 2005
Solectron (acquired by Flextronics) February 2003 - June 2004
SpectraSite Communications (acquired by American Tower) December 2000 - December 2001
Imagine Software 2000 - 2000
The O'Connor Group, Inc. July 1992 - December 1996
Chase Manhattan Bank January 1988 - July 1992
Skills
Change Management, MS Office Suite, BPO, Software Project..., Offshore Project..., Financial Management, Portfolio Management, Early Stage Companies, Vendor Management, Process Improvement, Business Analysis, SDLC, Governance, Business Intelligence, Project Management, Risk Management, Business Process, Microsoft Office, Program Management, Operations Management, Business Process..., Managerial Finance, Management Consulting
Education
Thunderbird School of Global Management 1997 — 2000
MBA, International Business
Saint John's University 1988 — 1992
BS, Finance
Computing Resources S.A. February 2015 - Present
Vantage Media March 2013 - January 2015
FINCA International 2009 - March 2013
FINCA Haiti May 2012 - July 2012
ACS, a Xerox Company February 2009 - September 2009
EBClosion February 2008 - February 2009
Latinode July 2005 - December 2007
Skills
Microsoft SQL Server, Database Design, Databases, Data Warehousing, SQL, Business Intelligence, Database Administration, MySQL, T-SQL, Relational Databases, Analysis Services, Software Development, Web Development, ETL, Data Warehouse..., Performance Tuning, Database Admin, Windows Server, Data Governance, Database Development, Web Application Design, SMS Application..., ASP, PHP, Data Modeling, Database Management, JavaScript, SSIS, SQL Tuning, HTML, SSRS, Stored Procedures, SSAS, SQL Server 2000-2008, Data Migration, Data Analysis, QlikView, Hadoop, Apache Pig, hiveQL, NoSQL, MapReduce, PowerPivot, PowerView, SharePoint Server
Education
Universidad Mariano Gálvez 2006 — 2011
Engineering, Systems
Xerox August 2013 - Present
WAU MOVIL July 2012 - August 2013
WAU MOVIL July 2012 - August 2013
ACS, a Xerox Company May 2010 - July 2012
Fiomega Networks, S.A. 2009 - 2010
Corban-Sys, S. A. 2008 - 2009
Skills
Software Quality..., Functional Analysis, Software Project..., Functional Requirements, Requirements Gathering, Requirements Analysis, Project Management, Project Planning, Software Development, Web Applications, MySQL, Microsoft SQL Server, SDLC, Functional Testing, Web Development, Web Design, Linux, Desarrollo web, Gestión de proyectos de..., Desarrollo de software, Control de calidad de..., Gestión de proyectos, XML, Databases, SQL
Education
Universidad Mariano Gálvez
Xerox June 2015 - Present
Xerox September 2012 - June 2015
ACS, a Xerox Company February 2011 - September 2012
Universidad de San Carlos de Guatemala January 2010 - May 2011
Skills
Programming, Core Java, Optimization, Software Development, XML, .NET, Linux, Java, C#, SQL, Software Project...
Education
Universidad Rafael Landívar 2011 — 2015
Engineer’s Degree
Universidad de San Carlos de Guatemala 2005 — 2010
Smith Elliott Kearns & Company, LLC June 2011 - Present
ACS, a Xerox Company May 2010 - August 2010
Education
Towson University 2008 — 2011
Accounting
Towson University 2008 — 2011
accounting
Xerox July 2014 - Present
ACS, a Xerox company February 2009 - June 2014
ACS June 2008 - January 2009
ACS March 2006 - May 2008
CADS S.A. May 2005 - February 2006
CADS S.A. January 2002 - April 2005
CADS S.A. September 1996 - December 2001
Skills
SQL, Microsoft SQL Server, Bases de datos, Technical Staff..., Staff Development, Staff Supervision, Human Resources, Leadership, Desarrollo de software, Organization, Database Administration, Hiring Practices, Software Lifecycle..., Project Management, Systems Analysis, Systems Engineering, Software Quality..., Databases, Database Design, MySQL, Software Development, ITIL, CMMI, UML, ASP.NET, Web Applications, Borland Delphi, Windows, Linux, Team Foundation Server, Scrum
Education
Scrum Alliance 2015 — 2015
Certified ScrumMaster
Universidad Galileo 2013 — 2013
SCRUM Diploma
Universidad Rafael Landivar 2012 — 2012
Postgrado, Ingeniería Administrativa
Universidad Rafael Landívar 2009 — 2010
Magister, Gerencia de Sistemas de Información
Universidad Rafael Landívar 1994 — 2009
Licenciatura, Ingeniería en Informática y Sistemas
Viscosity North America January 2014 - Present
SkillBuilders August 2012 - April 2014
Kipo Inc November 2012 - January 2014
Carrillo & Asociados January 2012 - November 2012
Acs a Xerox Company November 2008 - December 2011
Reformador Bank January 2008 - November 2008
GyT Continetal Bank January 2005 - November 2006
Skills
JavaScript, Java, HTML, Problem Solving, C#, PLSQL, ActionScript, Oracle Application..., PL/SQL, Microsoft SQL Server, jQuery, Perl, PHP, Software Development, Python, MySQL, SQL, Oracle, Web Applications, Linux, Web Development
Education
San Carlos University 2005 — 2012
BS, Computer Science
Universidad de San Carlos de Guatemala 2005 — 2012
BS of Computer Science, Computer Engineering
Xerox May 2013 - Present
Xerox July 2012 - April 2013
ACS, a Xerox Company March 2010 - October 2012
ACS, a Xerox Company December 2008 - February 2011
Pantaleon Sugar Holdings March 2008 - December 2008
Skills
Business Process..., SQL, ERP
Education
Universidad Galileo 2008 — 2009
Masters, Business Reingineering
Universidad Galileo 2003 — 2007
Bachlor, Computer Science
Cognizant Technology Solutions US Corp March 2015 - Present
Cognizant Technology Solutions Guatemala September 2013 - February 2015
BANCO DE LOS TRABAJADORES (BANTRAB) June 2012 - September 2013
ACS, a Xerox Company March 2009 - June 2012
Universidad Rafael Landivar August 2006 - March 2009
Skills
Windows, Databases, Java, Linux, Troubleshooting, Red Hat Linux, SQL, Problem Solving, SQL Server, Perl, XML, HTML, ITIL, Change Management, Windows Server, Windows Server 2003, Documentation, Operating Systems, Servers, System Administration, Windows Server 2008, Software Documentation, Microsoft SQL Server, Oracle, Shell Scripting, Integration, Disaster Recovery, Hardware, team l, Training, Bash, Fedora, Ubuntu, CentOS, HP-UX, HP EVA, 3PAR, Dell PowerEdge Servers, VMware, VMware ESX, Hyper-V, Virtualization, VirtualBox, Technical Support, Storage Area Networks, IT Service Management, MySQL, DHCP
Education
Universidad Rafael Landívar 2005 — 2009
Engineer, Systems
Liceo Guatemala 1993 — 2004
Bachelor of Science
Colorpress April 2013 - Present
ACS, a Xerox Company January 2012 - April 2013
Cesa de Guatemala June 2007 - December 2011
Skills
Change Management, Process Improvement, Business Analysis, Project Management, Team Leadership, Project Planning, Performance Management, Strategic Planning, Business Strategy, Human Resources, Microsoft Office, Customer Service, Financial Analysis
Education
Universidad Rafael Landívar
Administracion de Empresas
Anthelio Healthcare Solutions November 1999 - July 2015
Independent January 2012 - September 2012
Anthelio Healthcare Solutions November 2010 - July 2011
PHNS February 2010 - October 2010
PHNS November 2008 - January 2010
PHNS September 1999 - October 2008
ACS, a Xerox Company January 1995 - August 1999
ACS, a Xerox Company August 1988 - December 1994
Skills
Leadership, IT Management, IT Service Management, Outsourcing, Management, Data Center, Infrastructure, Operating Systems, Strategic Planning, Business Process, Start-ups, Software Development, Process Improvement, Consulting, Business Development, Change Management, Sales, Healthcare Information..., Organizational..., Service Delivery, Customer Service, Business Analysis, Program Management, Information Technology, Executive Management, E-commerce, Human Resources, Vendor Management, ITIL, Disaster Recovery, Service Management, Software Documentation, EHR, Cross-functional Team..., IT Strategy, Oracle, SDLC, Business Planning
Education
The University of Texas at Dallas 1987 — 1990
B.S., Management Information Systems
S2Tech April 2015 - Present
Delek US Holdings August 2013 - June 2015
ACS, a Xerox Company May 2011 - July 2013
ACS, a Xerox Company February 2009 - May 2011
Computer Automation Systems July 2005 - February 2009
Roof Systems of VA, Inc October 2000 - January 2004
Orion International Consulting Group February 1999 - April 2000
US Navy June 1995 - January 1999
Skills
JCL, HIPAA, SDLC, Business Analysis, Requirements Gathering, Software Documentation, Requirements Analysis, Software Project..., Visio, Systems Analysis, EDI, Leadership, Outsourcing, Testing, IT Strategy, Business Process, Team Leadership, MS Project, Quality Assurance, CRM, Analysis, Process Improvement, Business Intelligence, Integration, Project Planning, User Acceptance Testing, Management, Change Management, System Testing, Program Management, SharePoint, Training, Agile Testing
Education
Tidewater Community College 2001 — 2002
Business Management
Calico Rock High School
High School Diploma
Xerox July 2012 - Present
ACS, a Xerox Company January 2010 - July 2012
ACS, a Xerox Company October 2007 - January 2010
ACS, a Xerox Company May 2006 - October 2007
Skills
ITIL, Oracle, Technical Support, Linux, Operating Systems, Process Improvement, Information Security, Business Continuity, Vulnerability Assessment, High Availability, Disaster Recovery, Security, Project Management, IT Service Management, Enterprise Architecture, IT Management
Education
The University of Texas at Austin
BS, Computer Science
ACS, A Xerox Company 2013 - Present
Mercer September 2011 - October 2012
Hr.com May 2011 - August 2011
ACS, a Xerox Company June 1988 - 2011
Towers Perrin 1998 - 2010
Towers Perrin January 1996 - December 1998
Towers Perrin January 1990 - December 1995
Skills
Visio, Business Process..., Business Analysis, MS Project, Resource Management, Requirements Analysis, Project Management, Pension Systems, Employee Benefits, Internal Audit, SDLC, PMO, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Compensation & Benefit, User Acceptance Testing, PowerPoint, Change Management
Education
ISO 9001:2000 Certified Internal Auditor 2004 — 2004
Certified Employee Benefit Specialist 1998 — 2000
CEBS
Trent University 1985 — 1988
BA
3M April 2013 - Present
XO Group August 2012 - March 2013
GLOBALFOUNDRIES August 2011 - August 2012
LibreDigital March 2010 - March 2011
Haas Group International November 2008 - November 2009
ACS a Xerox Company December 2006 - November 2008
MAXIMUS November 2005 - November 2006
ERCOT June 2003 - November 2005
Lutheran Social Services of the South December 2002 - June 2003
Dell Inc February 1999 - October 2002
Skills
PL/SQL, JDBC, Shell Scripting, SQL, JSP, XML, Tomcat, Relational Databases, Object Oriented Design, Unix, Servlets, ETL, Eclipse, Java, UML, Data Warehousing, Linux, Data Modeling, HTML, Visio, Testing, Data Migration, Integration, Programming, Web Servers, Business Intelligence, Oracle Applications, Troubleshooting, MVC, Oracle Discoverer, Data Transfer, Vi, Terradata, SQR, JRun, J2EE, Oracle SQL, Databases, Web Services, Unix Shell Scripting, Subversion, Database Design, Performance Tuning, Web Applications, Java Enterprise Edition, Spring, Software Development, Oracle, JBoss Application Server, Agile Methodologies
Education
The University of Texas at San Antonio
Bachelors, Business Administration Accounting
The University of Texas at San Antonio
Bachelors, Business Administration Information Systems
Seeking Next Opportunity September 2012 - Present
ACS, a Xerox Company July 2010 - September 2012
Affiliated Computer Services July 2004 - March 2010
Affiliated Computer Services (ACS) October 2000 - June 2003
Affiliated Computer Services (ACS) May 2000 - September 2000
Internal Revenue Service February 1984 - May 2000
Skills
BPO, Process Improvement, Outsourcing, Offshoring, Service Delivery, Business Process..., IT Management, P&L Management, Professional Services, Team Management, Solution Selling, Management, Document Imaging, Document Management
Education
The University of Texas at Austin 1978 — 1980
Business Administration and Management, General
ACEtrax, LLC December 2011 - Present
ACS, a Xerox Company August 2011 - December 2011
Skills
Customer Service, Public Relations, Call Center, Social Media Marketing, Photography
Education
Universidad Autónoma de Baja California
ACS, a Xerox Company January 2012 - Present
Hewlett-Packard Enterprise Services October 1991 - January 2012
Education
The University of Texas at Austin 1976 — 2004
BA, Liberal Arts - History
Crockett High School
Crockett High School
MAXIMUS June 2008 - Present
ACS, a Xerox Company 2003 - 2008
Centene Corporation 2005 - 2006
Skills
Contract Management, Compliance, Change Management, Government, Policy, Quality Assurance, Administration, Public Speaking, Vendor Management, Project Management, Management, Medicaid, Training, Customer Service, Contract Negotiation, Analysis, Healthcare, Leadership Development, Managed Care, Supervisory Skills, Technical Writing, Community Outreach
Education
The University of Texas at Austin
BA, Sociology
Sage Group Consulting July 2014 - Present
Hayes Technology Group, Inc. June 2012 - Present
ASUG - Americas' SAP Users' Group January 1998 - Present
Oracle May 2011 - June 2012
Sage Group Consulting June 2010 - June 2011
ACS, a Xerox Company October 2008 - May 2010
IBM Corporation March 2005 - October 2008
Corio October 2004 - March 2005
Nexus Technology January 1999 - October 2004
Intellicorp, Inc January 1998 - January 1999
Skills
ERP, SAP, Budgeting, PeopleSoft, Computer Hardware, JD Edwards, Lawson, Business Intelligence, IT Strategy, Customer Relations, Cloud Computing, Outsourcing, Data Center, Enterprise Architecture, Change Management, Disaster Recovery, Account Management, Strategic Planning, Team Management, Siebel, Solution Selling, Sales Management, Windows, SaaS, Partner Manager, Building Strategic..., sales, Direct Sales, New Business Development, Global Business..., Strategic Partnerships, Partner Management, Partnering, Partner Development, Partnership Management, Partner Relations, Strategic Business, Contract Negotiation, Sales, Management, Enterprise Software, Managed Services, Budgets, CRM, Strategy, Customer Service, Professional Services, Movex, Consulting, Integration
Education
H.H. Arnold High School
HS Diploma
Michigan State University
ABD for Doctorate, Business Administration
US Air Force Academy
Political Science & Math
University of Tennessee-Knoxville
BS, Political Science & Math
University of Utah
MBA, Finance
Various other courses2
Western Michigan University
ABD-DPA, Public Administration
PepsiCo April 2015 - Present
Capsicum Group, LLC June 2012 - April 2015
ACS, a Xerox Company January 2008 - June 2012
ACS, a Xerox Company October 2006 - January 2008
National Drug Intelligence Center 2004 - 2006
Science Applications International Corporation October 2003 - October 2004
US Army 1997 - 2003
Skills
Computer Forensics, Security, Information Security, Private Investigations, Information Assurance, Military, Intelligence, Counterintelligence, Counterterrorism, Background Checks, Computer Security, Security Clearance, Security+, Vulnerability Assessment, Security Operations, Investigation, Forensic Analysis, Security Audits, DoD, National Security, Information Security..., Surveillance, Litigation Support, Intelligence Analysis, Computer Hardware, Windows 7, Evidence, Troubleshooting, Disaster Recovery, Enforcement, CompTIA, Government, CompTIA Network+, Electronic Discovery, EnCase Forensic Software, Access Data Forensic..., Physical Security, HUMINT, Relativity, Law Enforcement, CompTIA Security
Education
Defense Language Institute 1999 — 2000
Diploma, Russian
Tulane University 1993 — 1997
Bachelor of Science, Psychology
ACS, a Xerox Company March 2006 - Present
Affiliated Computer Services, Inc March 2006 - Present
Xerox Business Services March 2006 - Present
GlobeRanger 2003 - 2006
UCCEL Corporation 1983 - 1987
Skills
Program Management, Vendor Management, Software Documentation, Outsourcing, Visio, Publications, Project Management, Requirements Analysis, Team Leadership, Technical Writing, FrameMaker, ITIL, SDLC, SharePoint, PowerPoint, Process Improvement, PMO, Technical Documentation, Integration, PMP, IT Operations, Requirements Gathering, IT Service Management, Business Process, MS Project
Education
The University of Texas at Dallas 1977 — 1979
BA, Language & Literature, Art History, cum laude
Xerox Business Services February 2013 - Present
ACS, a Xerox Company June 2006 - Present
Crossvale, Inc. February 2002 - May 2005
Sprint 1995 - 2002
Skills
Integration, SDLC, Program Management, IT Outsourcing, Professional Services, Solution Architecture, Enterprise Architecture, ITIL, IT Service Management, Outsourcing, Software Project..., PMP, Pre-sales, Data Center, Leadership, Service Management, IT Operations, Software Development, IT Ser, Service Desk, Cross-functional Team..., IT Strategy, Business Process, Enterprise Software, Strategy, Managed Services, Management, IT Management, Vendor Management, PMO, Business Development, Disaster Recovery, Project Management, Service Delivery
Education
The University of Texas at Austin 1991 — 1996
BS, Computer Engineering
Amazon February 2012 - Present
Third Solutions October 2011 - February 2012
Claro March 2008 - October 2011
Odebrecht March 2011 - September 2011
Capacity, SRL January 2010 - August 2011
Verizon Business May 2006 - March 2008
ACS, a Xerox Company August 2004 - April 2006
Skills
Web Services, Linux, XML, SQL, Unix, Oracle PL/SQL..., Java, Oracle, Software Development, PL/SQL, JavaScript, Java Enterprise Edition, Eclipse, Hibernate, Software Engineering, Agile Methodologies, ETL, Web Applications, Databases, JSP, Swing, Scrum, Data Warehousing, Unix Shell Scripting, Integration, MySQL, Maven, Microsoft SQL Server, JavaSE, .NET, Algorithms, Core Java, Spring, Tomcat, Servlets, Programming, C#, ASP, JUnit, Visual Studio
Education
Universidad APEC 2004 — 2009
B.S. (Magna Cum Laude), Computer Science / Software Engineering
iCarnegie - Cargenie Mellon University
Software System Development (Module I and II), Software
HP Enterprise Services September 2011 - Present
ACS, a Xerox Company January 2009 - August 2011
EDS, an HP company May 2002 - December 2008
Infolink Aplicaciones March 1999 - April 2002
Skills
Programming, Web Development, Microsoft SQL Server, Oracle SQL, .NET, Java, OOP, UML, ASP.NET, ASP, C#, VB.NET, JavaScript, AJAX Toolkit, Databases, IIS, Testing, HTML, XML, CSS, Oracle, Software Development, Crystal Reports, PL/SQL, Web Services, XSLT, SQL
Education
Universidad Autónoma de Ciudad Juárez 1996 — 2001
Ingeniero, Ingeniero en Sistemas Computacionales
AutoWeb.com March 2014 - Present
Vantage Media April 2013 - March 2014
Vantage Media April 2012 - April 2013
BrokersWeb.Com Inc May 2011 - April 2012
CDC-UVG April 2010 - April 2011
ACS, a Xerox Company December 2009 - August 2010
Skills
C#, Amazon Web Services..., Agile Methodologies, MVC, Web Development, Test Driven Development, Scrum, Tortoise SVN, Git, .NET, NoSQL, Software Development, Curiosity, PHP, MySQL, Android Development, Node.js, Microsoft SQL Server, SOLID, TDD, Servicestack, Performance, AngularJS, JavaScript, Jenkins, Self-taught, Proactivity, Communicator, Commitment Control, SQL Server, ESB, Quality Assurance, Pragmatic, MongoDB, Redis, ElasticSearch, SOA
Education
Universidad Mariano Gálvez 2013 — 2014
Master of Business Administration (MBA), Project Management, Master
Universidad Mariano Gálvez 2006 — 2010
Bachelor, Computer Science, Engineer
AMI Entertainment Network Inc. April 2010 - Present
Self employed February 2010 - April 2010
ACS, a Xerox Company October 2009 - February 2010
Houlihan's Restaurant October 2007 - October 2009
Redbox Workshop August 2008 - October 2008
Alabama Shakespeare Festival September 2006 - June 2007
Stage Door Manor January 2005 - January 2007
Troy University 2004 - 2006
Skills
Research, Microsoft Office, Advertising, Customer Service, Excel, Production, PowerPoint, Entertainment, Theatre, Music, Festivals, Stage, Musical Theatre, Acting, Telecommunications, Sales Support, Salesforce.com, Facebook, Outlook, Databases, Business Networking, Basic SQL, QA Testing, Telemarketing, DevTrack, Marketing, iOS UI, Digital Touch Screen..., Attract Clip..., Regression Testing, Microsoft Excel, Social Networking, Budgets, Social Media Marketing, Event Planning, Sales, Event Management, Sales Operations
Education
Troy University 2002 — 2006
2006 Bachelor of Science, Communication Arts (Theatre)
LBW Community College 2001 — 2002
Lurleen B, Gen Ed & Theatre
Glenbard East High School 1995 — 1999
Highschool Diploma, Gen Ed
SISAP April 2012 - Present
ACS, a Xerox Company March 2009 - April 2012
SAT January 2006 - March 2009
SAT January 2002 - December 2005
Cámara de Comercio de Guatemala January 2001 - December 2001
Education
Universidad Mariano Gálvez 2007 — 2009
MSc, Telecomunications, Electronic Banking
Universidad Mariano Gálvez 2001 — 2007
Engineering, Information Systems
Universidad de San Carlos de Guatemala 1995 — 1997
Bachelor of Science (BS), Systems Engineering, Computer Science
Instituto Suger Montano 1993 — 1994
Highschool, Computer Science
Morneau Shepell March 2013 - Present
ACS, a Xerox Company October 2012 - February 2013
ACS, a Xerox Company 2010 - November 2012
Buck Consultants 2005 - 2010
Towers Watson 1999 - 2004
Sedgwick Noble Lowndes 1998 - 1999
Skills
Administration, Pensions, Defined Benefit, Actuarial Science, Retirement, Pension Administration, Actuarial, Executive Pay, Employee Benefits, Consulting
Education
Université Laval 1996 — 1998
Bachelor, Actuarial Science
ACS, a Xerox Company January 2001 - Present
Bancafe March 1998 - December 2000
Skills
Human Resources Analyst, Call Centers, Team Leadership, Liderazgo, Administración y..., Liderazgo de equipos, Leadership, Telecommunications, Vendor Management, XML, Software Documentation, Análisis, Servicio de atención al...
Education
Universidad de San Carlos de Guatemala
Humana July 2012 - Present
ACS, a Xerox Company December 2011 - June 2012
Creative Recycling Systems August 2010 - November 2011
Humana June 2008 - July 2009
Skills
Process Improvement, Leadership, Account Management, Strategic Planning, Management, Project Management, Team Building, Customer Service, Team Leadership, Budgets, Coaching, Contract Negotiation, Operations Management, Sales, Sales Management, Vendor Management, Training, Insurance, Analysis, Business Process..., Healthcare
Education
University of Tampa - John H. Sykes College of Business 1990 — 1992
MBA, Business Administration
Troy University 1985 — 1989
BS, Economics, Political Science
Whole Foods Market July 2015 - Present
n/a-freelance January 2009 - Present
Whole Foods Market January 2014 - November 2014
ACS, a Xerox Company June 2009 - May 2013
Skills
Microsoft Office, Customer Service, Computer Hardware, XP, Call Center, Technical Support, BPO, Graphic Design, Windows, Call Centers, Lotus Notes, Troubleshooting, Team Management, Team Building, Record Labels, Sales, Networking, Training, Social Networking, Data Entry, Outlook
Education
University of Houston-Downtown 2006 — 2007
The University of Texas at San Antonio 2004 — 2005
City of El Paso, District 8 January 2015 - Present
ACS a Xerox Company May 2011 - September 2011
Skills
Servicio de atención al..., Trabajo en equipo, Gestión de proyectos, Análisis de datos, Liderazgo, Investigación y...
Education
The University of Texas at El Paso 2011 — 2015
Operations and Supply Chain Management, Business, Operations and Supply Chain Management
Microsoft April 2014 - Present
Nokia 2012 - Present
San Antonio Water System 2006 - 2012
Vutex 2006 - 2006
ACS, a Xerox Company 2003 - 2005
Software Spectrum 2000 - 2003
Xerox Corporation 1999 - 2000
Skills
Recruiting, Performance Management, Project Management, Employee Relations, Human Resources, Talent Management, Personnel Management, Policy, Outsourcing, Onboarding, Employee Engagement, Training, Applicant Tracking..., Benefits Administration, Interviews, Software Implementation, New Hire Orientation, Vendor Management, Process Improvement
Education
The University of Texas at San Antonio
MPA, Public Administration
University of North Texas
B.B.A, Organizational Behavior and Human Resource Management
Katch LLC February 2015 - Present
ACS, a Xerox Company March 2011 - February 2015
24/7 Customer April 2009 - January 2011
24/7 Customer November 2008 - March 2009
Skills
Microsoft SQL Server, Requirements Analysis, SDLC, Software Documentation, Visio, SQL, Software Quality..., User Acceptance Testing, Test Planning, Databases, Testing, Systems Analysis, Quality Assurance, Software Project..., ITIL, XML, Software Development, C#
Education
Universidad Mariano Gálvez 2011 — 2017
Engineer's degree, Computer systems
Kinal 2003 — 2006
Bachelor of Science (B.S.)
Life and Articles July 2013 - Present
University Tutor July 2013 - Present
ACS, a Xerox Company September 2006 - July 2013
Skills
Writing, Blogging, Editing, WordPress, Linux, HTML, Testing, SharePoint, Bash, Content Management, Copy Editing, Leadership, Management, Microsoft Office
Education
University of Houston 1995 — 1999
B.A., Political Science, Minor: Spanish
The University of Texas-Pan American 2002 — 2006
Computer Science
University of Missouri January 2014 - Present
European University January 2014 - Present
Universitat Oberta de Catalunya September 2007 - Present
University of Missouri August 2008 - December 2013
University of Barcelona March 2008 - June 2008
Universitat Autònoma de Barcelona August 2007 - June 2008
Economic Ministry of Catalonia June 2006 - June 2007
ACS, a Xerox Company September 2005 - September 2006
Skills
System Dynamics, Policy Analysis, Statistics, SPSS, Data Analysis, Research, Stata, Teaching, Spanish, Data Mining, Higher Education, Analysis, Economics, Science, Qualitative Research, Econometrics, Simulations
Education
University of Missouri-Columbia 2008 — 2012
Ph.D., Agricultural and Applied Economics
Universitat Autònoma de Barcelona 2008 — 2010
Master, International Comparative Rural Policies Studies
Universitat de Barcelona 2005 — 2007
Master, Globalization, Development and Cooperation
University of California, Santa Barbara 2000 — 2005
Bachelor, Business Administration
PH
PH
ACS, a Xerox Company December 2009 - Present
Transacciones y Transferencias, S.A. July 2005 - December 2009
CNE-Mart 2001 - 2004
Skills
Security, Active Directory, Windows Server, Network Security, ITIL, Software Installation, TCP/IP, VMware ESX, System Administration, Servers, VMware, IT Management, Virtualization, Group Policy, Disaster Recovery, Data Center, PCI Standards, Computer Security, Business Continuity, Computer Hardware, Windows, Risk Assessment, Analysis, Microsoft Office, Customer Service, Excel, SQL, Customer Relations, Requirements Analysis, DHCP, Business Analysis, Windows 7
Education
Universidad Galileo 2004 — 2010
Bachelor's degree, Computer and Information Sciences and Support Services
Universidad Galileo 2000 — 2010
Licenciatura en Sistemas
Accenture March 2012 - Present
Accenture México January 2014 - May 2014
Accenture México July 2012 - December 2013
Accenture México March 2012 - July 2012
ACS, a Xerox Company April 2011 - March 2012
ACS, a Xerox Company December 2009 - April 2011
ACS, a Xerox Company March 2008 - November 2009
Skills
Windows Vista, Microsoft Office, Windows 7, XP, ITIL, Troubleshooting, Operating Systems, IT Management, IT Service Management, Incident Management, Security, Active Directory, Service Desk, Technical Support, Training, Windows XP, Quality Assurance
Education
TecMilenio 2011 — 2013
Universidad Regiomontana, A.C. 1999 — 2003
ACS, a Xerox Company January 2010 - Present
Banco G&T Continental, S.A November 2006 - January 2010
Skills
Databases, Software Development, Microsoft SQL Server, Process Improvement, Testing, SQL, Requirements Analysis, Software Project..., IT Management
Education
Universidad Galileo
Xerox November 1989 - Present
Xerox February 2010 - Present
ACS, a Xerox Company September 2001 - February 2010
Lockheed Martin October 1991 - September 2001
Gulf Systems, Inc. (aquired by Lockheed in 1991) November 1989 - October 1991
Tulane University September 1987 - May 1989
Lindquist Supply Company 1981 - 1986
Saga Corporation (aquired by Marriott in 1986) 1979 - 1980
Skills
Primavera P6 and P3, MS Office Project 2007..., Microsoft Office, Microsoft SharePoint..., Autodesk Constructware, Sciforma PS8, Project Planning, Project Control, Proposal Preparation, Scheduling, Transportation, Earned Value Management, Resource Management, PMP, Proposal Writing, Proposal Support, MS Project, Process Scheduler, Leadership, Program Management, Project Management, Software Project..., Management, SDLC, PMO, Vendor Management, Business Process..., Budgets, Project Portfolio..., Strategic Planning, Process Improvement, Cross-functional Team..., Software Development, Requirements Analysis, SharePoint, Analysis, Primavera P6, Business Analysis, Outsourcing, Visio, Microsoft Project
Education
Tulane University - A.B. Freeman School of Business 1987 — 1989
MBA, Finance
University of Denver 1976 — 1979
BSBA, Hotel and Restaurant Management
Trumbull High School
High School
Springboard September 2015 - Present
National Electronic Attachment, Inc. April 2014 - Present
Jopari Solutions Inc. August 2012 - November 2013
ACS, a Xerox Company 2001 - August 2012
Digitech Systems 1999 - 2001
Morgan Stanley 1998 - 1999
Affiliated Computer Services 1996 - February 1998
Aloha Micrographics, Inc. 1994 - 1997
Dataplex (an ACS, Inc company) 1991 - 1994
Skills
Account Management, Strategic Planning, Contract Negotiations, Customer Relations, Process Improvement, BPO, Insurance, Innovative Design, Account Retention, account expansion, Claims Management, EDI, Underwriting, sales leadership, Sales Management, Contract Negotiation, Direct Sales, SaaS, Solution Selling, Business Development, Selling, Salesforce.com, Sales, Training
Education
Troy University 1987 — 1991
BS, Marketing
Vero Beach High School 1984 — 1986
ACS, a Xerox Company June 2010 - Present
Ministerio de Finanzas Públicas June 2009 - October 2009
Skills
visual studio, .NET, .NET Remoting, WCF, C#, JavaScript, HTML, XHTML, XML, SOAP, XPath, XSD, XSLT, CSS, ASP.NET, ASP.NET AJAX, WinForms, Windows Services, Photoshop, Fireworks, Flash, Corel Draw, Corel Photopaint
Education
Universidad Rafael Landívar
Ingeniería Química Industrial, Estudiante de esta carrerra.
Accenture April 2013 - Present
ACS, a Xerox Company November 2011 - April 2013
ACS, a Xerox Company December 2010 - November 2011
ACS, a Xerox Company May 2008 - December 2010
Skills
Unix, SQL, Linux, Java, MySQL, JavaScript, Oracle, XML, Java Enterprise Edition, Perl, Ant, C++, Eclipse, Apache, Software Engineering
Education
The University of Texas at Austin 2002 — 2008
BS, Computer Science
Vantage Media September 2013 - Present
Vantage Media Product OwnerVantage MediaNovember 2012 - Present
Katch LLC September 2013 - Present
Brokersweb November 2012 - September 2013
ACS Healthcare Provider Solutions November 2010 - November 2012
Xerox Services 2010 - 2011
ACS, A Xerox Company 2009 - 2011
Skills
Software Quality..., Quality Assurance, Test Planning, User Acceptance Testing, Scrum, SQL, Requirements Analysis, Agile Methodologies, Defect Tracking, Regression Testing, Test Management, Rational Functional..., SDLC, TFS, Requirements Gathering, System Integration..., Agile Testing, Test Cases, QTP, Product Management, Production Planning, Team Management, Team Leadership, HP QTP, Microsoft SQL Server
Education
Universidad de San Carlos de Guatemala 2003 — 2012
Engineer's degree, Computer Science
Xerox Services October 2012 - Present
ACS, a Xerox Company August 2010 - October 2012
ACS a Xerox Company August 2008 - August 2010
Skills
Employee Relations, Performance Management, Talent Management, Change Management, Project Management, Coaching, Process Improvement, Strategic Planning, Team Building, Leadership Development, ITIL
Education
Universidad Galileo 2005 — 2007
Técnico en RRHH, Recursos Humanos
International Communications of El Paso May 2013 - Present
XHIJ Canal 44 October 2012 - May 2013
Vector Marketing June 2012 - May 2013
Rover Enterprises LLC May 2012 - August 2012
Walt Disney World May 2011 - August 2011
Contemporary Services Corporation August 2007 - May 2011
The University of Texas at El Paso September 2009 - November 2009
GENPACT LLC May 2007 - July 2007
ACS, a Xerox Company May 2006 - August 2006
Skills
Teamwork, Organizing, Team Leadership, Visionary, Responsibility, Friendship, Caring, Problem Solving, Team Building, Customer Service, Project Planning, Microsoft Office, Word, Excel, PowerPoint, Outlook, Time Management, Retail, Microsoft Excel, Microsoft Word, Social Media Marketing, Marketing Communications, Analysis, Sales, Market Research, Leadership, Microsoft PowerPoint
Education
The University of Texas at El Paso 2006 — 2012
BBA, Marketing/ Finance
Telefónica October 2013 - Present
ACS, a Xerox Company February 2009 - Present
ACS, a Xerox Company September 2008 - February 2009
Skills
Microsoft SQL Server, Software Development, C#, .NET, SQL, ASP.NET, XML, Oracle, Databases, Visual Basic, Business Intelligence, Requirements Analysis, Database Design
Education
Universidad Galileo 2007 — 2008
Master, Information System & Database
Universidad Francisco Marroquín 1996 — 2005
Engineer, Systems
ACS, a Xerox Company January 2011 - Present
AT&T 2006 - 2008
BellSouth 2005 - 2006
BellSouth 2002 - 2005
BellSouth 1996 - 2002
BellSouth 1988 - 1996
Days Inn of America 1987 - 1988
Homecrafters Warehouse Inc. 1983 - 1986
Saunders Leasing System, Inc. 1981 - 1983
Saunders Leasing System, Inc. 1977 - 1981
Education
University of Alabama at Birmingham 1979 — 1981
MBA, Business Administration
University of Alabama at Birmingham 1969 — 1971
B.Sci, Math-major. Economics & Accounting-minors
United States Air Force Academy 1967 — 1969
Computer Science
Xerox February 2012 - Present
ACS, a Xerox Company November 2010 - Present
ACS, a Xerox Company March 2007 - November 2010
ACS, a Xerox Company January 2003 - March 2007
CSS Guatemala S.A January 2001 - August 2002
Skills
Six Sigma, Process Improvement, Call Center, Operations Management, Budgeting, BPO, Performance Metrics, Green Belt, Root Cause Analysis, Hiring, Capacity Planning, Metrics, Warehouse Management, Outsourcing, P&L, P&L Management, Visio, Payroll Processing, Cost Savings, Operational Excellence, Workforce Management, Offshoring, New Business Development, Transition Management, Vendor Management, Budgets, CRM, Business Process..., Call Centers, Team Leadership, Microsoft Excel, Management, Business Analysis, Project Management
Education
Universidad de San Carlos de Guatemala 2010 — 2012
Master in Financial Administration, Business
Universidad de San Carlos de Guatemala 1999 — 2010
Business Administration, Business
Entity: San Carlos De Guatemala University, Languages learning Center Program (CALUSAC) 2003 — 2006
Bachelor of Science (BS), Business Administration College Degree; Online Resources
Xerox December 2014 - Present
Xerox October 2013 - November 2014
ACS A Xerox Company August 2010 - September 2013
Procter & Gamble November 2008 - February 2010
SSASA March 2005 - October 2008
Aldea Systems, S.A. January 2001 - February 2005
SEFISA November 1999 - December 2000
Empresa Portuaria Quetzal July 1999 - September 1999
Infonet S.A. April 1998 - June 1999
Skills
.NET, C#, XML, Enterprise Architecture, Solution Architecture, Architectural Design, Database Design, Software Design Patterns, JavaScript, ASP.NET MVC, Java, Microsoft SQL Server, Oracle 9i, SOAP, Software Development, Software Documentation, Software Requirements, Requirements..., Technical Writing, Technical Documentation, Visual Basic, Python, Databases, Microsoft Technologies, AJAX, jquer, JSON, Web Development, Web Services, Ruby on Rails, PHP, SharePoint, NetBeans, IIS, Windows Server, Windows Azure, ASP.NET MVC4, Scrum, WinForms, WCF Services, visual studio 2012, MongoDB, Subversion, 5S, jQuery Mobile, T-SQL
Education
Universidad Escuela de Administración y Finanzas y Tecnologías 2003 — 2004
Diplomate, Information Technology Project Management
Productivity Point Global Ft. Lauderdale
Microsoft Windows Advanced DNA
Universidad de San Carlos de Guatemala 1990 — 1996
Ingeniería en Ciencias y Sistemas
KPIT March 2015 - Present
Techstone Technology Partners LLC December 2013 - February 2015
ACS, a Xerox Company July 2010 - November 2013
Independent Consultant (ERP & Process Implementation) April 2010 - July 2010
Neoris March 2004 - March 2010
Vitro January 1990 - 2003
Vitro January 1987 - December 1990
Skills
Business Process..., PMO, JD Edwards, ERP, Business Process, ITIL, PMP, Interpersonal Skill, Business Process Design, Integration, SAP, IT Management, Project Management, Project Planning, Business Intelligence, Leadership
Education
Universidad Autónoma de Nuevo León 1994 — 1997
Master
Universidad Autónoma de Nuevo León
Master Degree
Houghton Mifflin Harcourt January 2014 - Present
Houghton Mifflin Harcourt June 2012 - December 2013
ACS, a Xerox Company September 2010 - May 2012
State of Texas February 2009 - September 2010
ArborSys Group August 2007 - December 2008
Harcourt Education September 2006 - August 2007
Harcourt Assessment December 2005 - July 2006
National Book Swap, LLC December 2005 - April 2006
Advanced Micro Devices (AMD) June 2005 - December 2005
Affordable Web & Print, LLC January 2005 - June 2005
Skills
Requirements Analysis, Requirements Gathering, Business Analysis, Use Case Analysis, Graphic Design, Graphics Software, Information Graphics, Writing, Technical Writing, Creative Writing, Feature Writing, Training & Development, Visual Thinking, Innovative Thinking, Online Communities, Virtual Teams, Virtual Reality, Virtual Worlds, Storytelling, Storyboarding, Visual Communication, Employee Training, Content Development, Software Documentation, Content Management, Integration, Business Process, Feature Articles, Visio, Project Management, Agile Methodologies
Education
The University of Texas at Austin 1992 — 1998
Bachelor's degree
The University of Texas at Austin 1992 — 1997
Plan II
Alchemy Systems July 2011 - Present
ACS - A Xerox Company October 2009 - July 2011
Hoffman and Associates November 2008 - October 2009
VDIworks May 2008 - November 2008
ClearCube Technology June 2007 - May 2008
ClearCube June 2001 - May 2007
Dell Computer 2000 - 2001
Dell Computer 1996 - 2000
IBM 1993 - 1996
IBM 1991 - 1993
Skills
Cloud Computing, Virtualization, Enterprise Software, Hardware, SaaS
Education
The University of Texas at Austin 1984 — 1988
MSEE, Minor in Business
The University of Texas at Austin 1978 — 1982
BSEE, Minor in Computer Science
CyberSource September 2014 - Present
Cognizant Technology Solutions July 2013 - September 2014
ACS, a Xerox Company May 2011 - July 2013
ACS, a Xerox Company January 2010 - May 2011
ACS October 2007 - January 2010
Skills
XML, Java, Linux, C++, Apache, x86 Assembly, bash, Perl, Tomcat, Regular Expressions, Networking, Public Key Cryptography, Connect Direct, Bash, SQL, Databases, Software Development, Object Oriented Design, Oracle, Shell Scripting, Security, Solaris, Unix, Unix Shell Scripting, Troubleshooting, AIX, Operating Systems
Education
The University of Texas at Austin 2002 — 2006
B.S., Computer Science
UnitedHealth Group September 2015 - Present
UnitedHealth Group May 2015 - September 2015
Clearwater Compliance LLC April 2014 - March 2015
naviHealth, Inc. June 2013 - December 2013
ACS a Xerox Company May 2011 - February 2013
Healthways January 2006 - May 2011
Healthways January 2006 - January 2009
Skills
Healthcare Information..., HIPAA, Process Improvement, Account Management, Healthcare, Managed Care, SDLC, Team Building, EMR, SharePoint, Software Documentation, Program Management, Business Analysis, Visio, Data Analysis, Management, Project Management, Troubleshooting, Medicare, IT Management, EHR, Leadership, Healthcare Management, Healthcare Industry, Business Intelligence, Quality Assurance, Vendor Management, Cross-functional Team..., Health Policy, Integration, Disease Management, Hospitals, Training, Access, Information Technology, Project Planning, Healthcare Consulting, Software Implementation, Medicaid, HL7, Health Insurance, Health Information..., Health Education, Revenue Cycle, Employee Wellness, CRM, CPOE, Organization, Resource Management, Strategic Planning
Education
Trevecca Nazarene University
ACS Senior AccountantAffiliated Computer Services1999 - Present
ACS, A Xerox Company 1999 - Present
Affiliated Computer Services, A Xerox Company 1999 - Present
Education
The University of Texas at Dallas 1986 — 1992
ACS a Xerox Company 2010 - Present
Xerox Government Healthcare Solutions 2010 - Present
ACS July 2006 - August 2010
Affiliated Computer Services 2006 - August 2010
ACS Government Healthcare 2006 - August 2010
Unisys 1995 - 2006
Skills
Software Project..., Project Staffing, Project Life Cycle, PMP, SDLC, Requirements Analysis, Systems Analysis, Business Analysis, Vendor Management, Business Requirements, COBOL, Visio, Requirements Gathering, Business Process, SharePoint, SQL, Enterprise Architecture, Data Warehousing, PMO, Software Documentation, Integration, Project Management, Enterprise Software, Business Intelligence, Product Life Cycle, Management, Databases, DB2, Disaster Recovery, IT Management, ITIL, Solution Architecture, Project Portfolio..., SOA, Business Process..., Agile Methodologies
Education
Troy University Dothan 1984 — 1988
BS, Computer Information Science
Sweetwater High School 1963 — 1975
Asurion June 2014 - Present
Asurion January 2014 - June 2014
Asurion June 2012 - January 2014
Xerox April 2011 - June 2012
ACS, a Xerox Company October 2010 - April 2011
ACS, a Xerox Company April 2009 - October 2010
ACS, a Xerox Company January 2008 - April 2009
Gaylord Entertainment August 2006 - January 2008
ResortQuest International November 2005 - August 2006
North Highland June 2005 - November 2005
Skills
Cross-functional Team..., PMO, Project Management, PMP, Team Leadership, Leadership, Business Analysis, Management, Strategic Planning, Vendor Management, Agile Project Management, Project Planning, Software Documentation, IT Management, SDLC, Enterprise Software, Agile Methodologies, Change Management, IT Strategy, Integration, Program Management, Budgets, Project Portfolio..., Business Process..., Visio, ITIL, Human Resources, SQL, Process Improvement, Software Project..., MS Project, Requirements Gathering, Information Technology, Project Delivery, Resource Management, SharePoint, Systems Analysis, Requirements Analysis, IT Service Management, Business Requirements, Business Process, Business Intelligence, CRM, Data Center, Disaster Recovery, ERP, Enterprise Architecture, Governance, Outsourcing, Quality Assurance
Education
Oklahoma Wesleyan University
Bachelor
Tulsa Community College
Associates
Xerox April 2014 - Present
Xerox June 2011 - Present
ACS, a Xerox Company January 2008 - May 2011
Affiliated Computer Services January 2007 - December 2007
ACS State Health Care 1993 - 2007
Skills
PMP, Healthcare, Government, Medicaid, Vendor Management, Program Management, Strategic Planning, Data Analysis, Healthcare Information..., Management, Project Management, Process Improvement, Outsourcing, Cross-functional Team..., Change Management, SDLC, Business Process..., Operations Management, MMIS, Team Building, Business Analysis, Leadership, Strategy, Integration, CRM, Requirements Analysis, Project Portfolio..., Business Intelligence, Project Planning, Call Centers, PMO, Business Process, IT Strategy, Analysis, Executive Management, Management Consulting, Enterprise Architecture, Consulting, Business Development
Education
University of Wyoming 1989 — 1993
Bachelors of Science, Marketing
Thunderbird School of Global Management 2012 — 2012
Leadership in the Global Enterprise Certificate Program, Thunderbird Executive Education
Riverton High School 1985 — 1989
High School Diploma
ARM Aviacion, S. A. November 2014 - Present
Servicios de Aire y Tierra August 2014 - Present
Xerox November 2013 - 2014
Ministerio de Gobernacion 2012 - 2013
ACS, a Xerox Company April 2010 - April 2012
ACS XEROX Company April 2010 - 2012
Skills
Service Delivery, ITIL, Technical Support, Active Directory, VMware, Software Documentation, SharePoint, Troubleshooting, Incident Management, Windows XP, Integration, Information Technology
Education
ESI School of Management 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, MBA
Universidad Galileo 2014 — 2015
Bachelor's Degree, Information Technology
Universidad Francisco Marroquín 1998 — 2002
Licenciatura en Informática y Administración de Negocios
ACS, a Xerox Company 2010 - Present
Affiliated Computer Services, Inc (ACS) 2009 - Present
ACS January 2008 - Present
Affiliated Computer Services Inc. 2008 - Present
Affiliated Computer Services (ACS) 2006 - Present
ACS September 2005 - January 2008
Analysts International 2000 - 2005
Analysts International 2000 - 2005
Inacom Information Systems July 1998 - July 2000
Education
Tulane University - A.B. Freeman School of Business 2004 — 2005
Ferguson-Florissant School District May 2013 - Present
The Hive Inc. May 2010 - November 2011
ACS, a Xerox Company August 2004 - October 2009
Skills
Marketing, Event Management, Marketing Communications, Advertising, Marketing Strategy, Account Management, Sponsorship, Sales
Education
United States Sports Academy 2000 — 2001
Masters of Sport Management, Sport Managment
Xavier University of Louisiana 1996 — 2000
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Wells Fargo November 2013 - Present
RNSolutions July 2013 - November 2013
SRA International May 2012 - July 2013
ACS, a Xerox Company August 2011 - June 2012
Xtivia September 2008 - August 2011
Xtivia June 2008 - August 2008
Department of Human Resources, Baltimore June 2007 - May 2008
Towson University August 2006 - May 2007
Nirma University June 2005 - July 2006
U.V.Patel College of Engineering 2004 - 2005
Skills
Core Java, WebSphere Portal, Liferay, JSP, JSTL, Log4j, Apache Commons, Dom4j, Axis2, JAX-WS, Servlets, PL/SQL, Struts, Spring
Education
Towson University 2006 — 2008
Masters, Computer Science
SVIT
Starbucks Investigations LeadAmazonOctober 2013 - September 2014
Xerox August 2012 - October 2013
ACS, a Xerox Company August 2011 - August 2012
Great American Financial Resources April 2010 - August 2011
BearingPoint August 2006 - May 2009
Choice Asset Management January 2006 - May 2006
Skills
Business Analysis, Process Improvement, Fraud
Education
The University of Texas at Austin 2002 — 2006
Bachelors, Economics, Business
nicetech December 2013 - Present
Todoticket April 2012 - Present
Ebenezer Music Institute EMI May 2014 - Present
Various Companies January 2003 - Present
ACS, a Xerox Company November 2010 - April 2012
Interactua Movil October 2009 - November 2010
Anacafé September 2008 - July 2009
Banco Uno August 2006 - July 2007
GarboWeb January 2004 - July 2006
Colegio Suizo Americano August 2003 - January 2004
Skills
MySQL, PHP, Web Development, jQuery, JavaScript, .NET, Web Services, HTML, SQL, Software Development, Joomla, C#, ASP.NET, CSS, CMS, SharePoint, Database Design, Drupal, Java, SOA, JPA, Hibernate, AngularJS
Education
Universidad del Valle de Guatemala 2001 — 2006
Engineer, Computer Science
Colegio Suizo Americano 1997 — 2000
Bachelor of Science, Computer Science
Colegio Suizo Americano 1996 — 1998
Básico, General
Amazon December 2012 - Present
ThoughtWorks January 2011 - December 2012
ACS, a Xerox Company March 2008 - January 2011
China Unicom July 2003 - March 2008
Skills
Unix, Analysis, SDLC, Telecommunications, Business Requirements, SQL, Database Design, Software Project..., Linux, Business Analysis
Education
University of Science and Technology Beijing 1999 — 2003
Bachelor, Automation
Tianjin University
Master, Software Engineering
Sendero Business Services 2011 - Present
ACS, a Xerox Company May 2005 - January 2011
Intellinex 2001 - 2005
Ernst & Young August 1998 - September 2000
Skills
Organizational..., Strategy, Instructional Design, Management Consulting, Project Management, Change Management, Program Management, IT Strategy, Vendor Management, Integration, Process Improvement, Business Process, Strategic Planning, Analysis, Consulting, Business Process..., Business Analysis, Cross-functional Team..., PMO, Learning Management, Knowledge Management, Business Development, Management, SDLC, SharePoint, Software Project..., Business Intelligence, Leadership, Visio
Education
Incarnate Word Academy 1994 — 1998
The University of Texas at Austin 1994 — 1998
Bachelor of Science, Applied Learning and Development
Ascendix Technologies May 2014 - Present
SpinSci Technologies LLC November 2011 - May 2014
AFS Technologies Inc. July 2010 - October 2011
Mercer June 2009 - July 2010
ACS, a Xerox Company April 2006 - August 2008
Citi November 2002 - April 2006
Perot Systems Government Services 2000 - 2001
Morgan Stanley 1997 - 1998
Skills
Project Management, Business Analysis, SDLC, SaaS, Requirements Analysis, Process Improvement, Software Project..., Data Warehousing, Outsourcing, Vendor Management, Testing, CRM, Change Management, Integration, Enterprise Software, Quality Assurance, Leadership, Project Planning, Business Intelligence, Program Management, Business Process..., Consulting, Agile Methodologies, Business Process, PMP, Project Portfolio..., SharePoint, PMO, Project Delivery
Education
The University of Texas at Austin 1989 — 1993
BA, Economics
Xerox Business Services, LLC November 2010 - Present
ACS, a Xerox Company 2007 - November 2010
Affiliated Computer Services, Inc. ("ACS") 2005 - 2007
Affiliated Computer Services, Inc. ("ACS") 2003 - 2005
Affiliated Computer Services, Inc. ("ACS") 2001 - 2003
Affiliated Computer Services, Inc. ("ACS") November 2000 - 2001
PricewaterhouseCoopers 1998 - November 2000
Skills
Mergers, Due Diligence, Valuation, Corporate Development, CPA, Mergers & Acquisitions, Strategy, Business Development, Business Planning, Strategic Planning, Corporate Finance, Entrepreneurship, Private Equity, Financial Modeling, Financial Analysis, Acquisition Integration, Program Management, Finance, Management, Process Improvement
Education
The University of Texas at Austin - Red McCombs School of Business 1993 — 1999
BBA, MPA, Accounting
OpenText May 2012 - Present
Microsoft Vendor @ Invenio Marketing Solutions August 2011 - March 2012
ACS, a Xerox Company July 2009 - August 2011
Dell, Inc May 2005 - June 2009
Dell Inc. June 2004 - April 2005
Skills
Salesforce.com, Account Management, Sales Support, Direct Sales, Credit Cards, Customer Relations, Customer Service, Forecasting, Negotiation, Channel Sales, Fortune 500 Account..., Software Sales, Enterprise Sales, Solution Selling, SaaS, Sales Operations, Strategic Partnerships, Software Industry, Business Development, Selling, Sales, Sales Process, Management, Sales Management, Channel Partners, Marketing
Education
The University of Texas at Austin 2000 — 2002
Bachelor of Arts, Economics
Hyde Park Baptist High School
TASC, Inc. July 2013 - Present
Transverse LLC August 2011 - April 2012
ACS, a Xerox Company May 2006 - August 2011
IBM Tivoli Software January 2000 - May 2004
Skills
Agile Methodologies, JBoss Application Server, Weblogic, Bugzilla, Eclipse, Perl, Shell Scripting, AIX, Java, Unix, Solaris, HP-UX, Ant, Software Engineering, Linux, Web Services, Tomcat, SQL, Integration, Software Development
Education
The University of Texas at El Paso
Bachelor of Science (B.S.), Engineering, Computer Science
My Own Med, Inc. April 2014 - Present
Financial Industry Regulatory Authority January 2012 - March 2014
TEKsystems September 2006 - January 2012
ACS, a Xerox Company 2003 - 2006
B2eMarkets 2000 - 2003
Keane Federal Systems 1996 - 2000
Skills
User Acceptance Testing, Training, Testing, Test Planning, Test Cases, Test Automation, System Testing, Software Quality..., Software Documentation, SDLC, Requirements Gathering, Regression Testing, Quality Assurance, Manual Testing, Project Management, Data Analysis
Education
Towson University 1990 — 1994
BS, Computer Science
VirtualIT S.A. 2009 - Present
ACS, a Xerox Company 2008 - Present
Xerox November 2012 - July 2013
New Horizons (Guatemala) April 2005 - October 2008
New Horizons Guatemala 2006 - 2008
Grupo Sega December 2003 - March 2005
Skills
Microsoft Certified..., IPS, EMC Storage, NetApp, VMware Infrastructure, Netbackup, VMware ESX, VMware, Active Directory, Disaster Recovery, HP EVA, vSphere, Red Hat Linux, IT Management, Microsoft Technologies, Network Security, ITIL, Windows, Cloud Computing, Microsoft SQL Server, Computer Hardware, Virtualization, Linux, Hyper-V, Windows Server, Outsourcing, Servers, Firewalls, Software Development
Education
Microsoft 2007 — 2013
Microsoft Certified Technology Specialist, Exchange Server 2007 / Windows Vista
Microsoft 2003 — 2012
Microsoft Certified IT Professional, Windows Server 2008
Universidad de San Carlos de Guatemala 1995 — 1997
Ingenieria en Sistemas
Colegio Americano de Guatemala 1994 — 1995
Bachiller en Ciencias y Letras, Ciencias, Filosofia, Economia, Ingles, Computacion
EC Council
Certified Ethical Hacker, Security, Hacking, Penetration, IDS, IPS, GrayHat
OGC
ITIL Foundations Professional, ITIL, IT Service Management, IT Management, Project Management
Microsoft
Microsoft Certified Systems Engineer + Security, Windows Server 2003, ISA Server 2000, 2004, 2006, IAG, IPSec, VPNs
Microsoft
Microsoft Certified Systems Engineer + Messaging, Windows Server 2003, Exchange Server 2000, Exchange Server 2003
Microsoft
Microsoft Certified Trainer, Windows Server, Exchange Server, ISA Server, Windows Vista, XP, OCS, LCS, MSF
Xerox November 2011 - Present
Humana March 2011 - November 2011
ACS, a Xerox Company June 2010 - March 2011
ACS, Inc June 2008 - June 2010
Skills
SDLC, Process Improvement, .NET, Vendor Management, Management, Leadership, Strategic Planning, Project Management, Requirements Analysis, Business Analysis, Program Management, Visio, SQL, Business Process...
Education
University of Maryland University College 2012 — 2013
Bachelor of Applied Science (B.A.Sc.), Environmental Management
Transylvania University 2001 — 2005
BA, Business Administration
ACS, a Xerox Company December 2008 - Present
Asesores en Informatica de Guatemala June 2007 - November 2008
Skills
Desarrollo de software
Education
Universidad de San Carlos de Guatemala
AECOM January 2015 - Present
URS Corporation May 2013 - December 2014
ACS, a Xerox Company December 2011 - May 2013
GlaxoSmithKline 2007 - September 2011
QBS May 2007 - September 2007
Skills
Active Directory, Servers, ITIL, Windows Server, Windows Server 2003, Group Policy, Xerox, VMware, IT Service Management, Network Administration, Networking, Routing, TCP/IP, Technical Support, Network Security, Team Leadership, Troubleshooting, Security, Requirements Analysis, IIS, Microsoft SQL Server, System Administration, Cisco Technologies, SharePoint, Service Delivery, Solaris, Management, IT Strategy, IT Operations, Software Installation, Unix, Microsoft Exchange, Enterprise Architecture, Windows, Data Center, Operating Systems, IT Management, Switches, Virtualization, Solution Architecture, Windows 7, Project Management, Training, Incident Management, Linux, Disaster Recovery, Vendor Management, CCNA, Integration, IP
Education
Universitatea „Politehnica” din București 2002 — 2010
Master, Electronics and Telecommunications
Universitatea „Politehnica” din București 2002 — 2010
Master Electronical Engineering, Electronical Engineering
Xerox January 2013 - Present
ACS, a Xerox Company January 2007 - January 2013
CDR Associates April 2006 - January 2007
CDR Associates, LLC. April 2005 - April 2006
CDR Associates, LLC. April 2004 - April 2005
Skills
Healthcare, Process Improvement, HIPAA, Revenue Cycle, Strategic Planning, Project Management, Budgets, Healthcare Management, Microsoft Office, Customer Service, Insurance, Management, Data Analysis, Access, Microsoft Excel, Analysis, Team Building, Sales, Program Management, Leadership, Training, Vendor Management, CRM
Education
Towson University 2000 — 2004
Bachelor’s Degree, Business Administration
Cognizant Technology Solutions July 2014 - Present
Gemalto November 2013 - July 2014
Xerox September 2012 - October 2013
ACS, a Xerox Company June 2011 - August 2012
ACS, a Xerox Company April 2010 - May 2011
University of Texas at Austin February 2006 - March 2010
Skills
Linux, SQL, Unix, Troubleshooting, Business Process, ITIL, System Administration, IT Service Management, System Deployment, IT Management, Incident Management, Service Delivery, SDLC, Change Management, Solaris, Program Management, Project Management
Education
The University of Texas at Austin 2005 — 2010
Bachelors of Arts, Economics, Minor Computer Science & Business
Fujitsu America October 2001 - September 2011
T-NETIX November 2000 - July 2001
ACS, a Xerox Company October 1999 - November 2000
ACS, a Xerox Company January 1997 - October 1999
ACS, a Xerox Company January 1996 - January 1997
EPICREALM INC May 1996 - November 1996
Stream International August 1995 - May 1996
STB Systems 1991 - 1995
United States Marine Corps July 1970 - July 1974
Skills
Microsoft Office 2007, Microsoft Viso, Microsoft Project, Microsoft Sharepoint, Dataload, Visio, Change Management, Quality Assurance, Training Manuals, Customer Relations, SLA, Scheduling, Mentoring, Policy, Call Center, Process Improvement, Process Scheduler, SharePoint, Sla
Education
Tyler Junior College 1976 — 1977
Associate, Fine Arts
McKinney High School, Mckinney Texas 1963 — 1967
High School, General Studies
Digital Motorworks March 2012 - Present
ACS, a Xerox Company August 2010 - February 2012
ACS, a Xerox Company July 2008 - August 2010
Innovative Card Scanning, Inc July 2007 - July 2008
Skills
Java, C#, C++
Education
The University of Texas at Dallas 2003 — 2007
Bachelor of Science, Computer Science
Cargo Expreso January 2014 - Present
Millicom International Cellular / Comcel September 2011 - October 2012
ACS, a Xerox Company August 2008 - August 2011
ACS, a Xerox Company July 2005 - September 2007
Sistran December 2003 - July 2005
Skills
Microsoft SQL Server, .NET, VB.NET, C#, ASP.NET, Windows Azure..., WCF Services, Insurance, MySQL, PHP, Visual Basic, ASP, ADO.NET, LINQ, Software Development, Linux, Database Design, Accounting, Project Planning, SQL, Software Project..., UML, Crystal Reports, T-SQL, Requirements Analysis, PL/SQL, Databases, Oracle, Tomcat, Agile Project Management, Sybase, XML, PostgreSQL, Software Design, ITIL, Software Engineering, Web Development, Internet Marketing, Search Optimization..., Wordpress 5, PHP 5, Postgress SQL, SOA-based Development, Web Services, Scrum, ASP.NET MVC, Entity Framework
Education
Universidad Francisco Marroquín 1994 — 2000
Bachelor's Degree, Computer Technology/Computer Systems Technology
Suger Montano 1992 — 1993
High School, Computer Science
Xerox October 2011 - Present
ACS, INC. A Xerox Company May 2011 - Present
Novell 2011 - 2011
ACS, a Xerox Company July 2007 - December 2009
US Department of Transportation (DOT) April 2007 - July 2007
Top Tech Computers Inc 2000 - 2007
Skills
Active Directory, DNS, Technical Support, Windows XP
Education
Université d'Alger 1993 — 1997
BS, Political science
ACS, a Xerox Company November 2011 - Present
The PEN STEP FOUNDATION March 2011 - Present
Zimmerman & Associates, Inc. January 2004 - October 2011
Skills
Program Management, Strategic Planning, Process Improvement, DoD, Product Development, Management Consulting, Operations Management, Integration, Cross-functional Team..., Project Management, Business Process..., Systems Engineering, Military, Government, Quality Assurance, Team Leadership, Security Clearance, Leadership
Education
United States Naval Academy 1998 — 2002
BS, EE
University of Maryland College Park
MS, EE
Xerox April 2013 - Present
Loblolly Consulting June 2012 - April 2013
ACS, a Xerox Company August 2010 - June 2012
ACS, a Xerox Company September 2005 - August 2010
ACS, a Xerox Company February 2004 - September 2005
ACS, a Xerox Company May 2002 - February 2004
Trinity University June 1999 - June 2001
Trinity University June 1996 - June 1999
Skills
PMP, Software Implementation, Business Analysis, MS Project, SDLC, Problem Solving, Customer Relations, ITIL, IT Service Management, Transaction Processing, Leadership, Business Process, Agile Methodologies, Integration, Process Improvement, Customer Service, Product Management, Software Project..., Project Delivery, Disaster Recovery, Business Development, Telecommunications, SaaS, Requirements Gathering, PMO, Business Process..., SharePoint, SQL, Requirements Analysis, Program Management, Outsourcing, CRM, Software Development, Management, Visio, Databases, Budgets, IT Strategy, Release Management, Software Documentation, Cross-functional Team..., Resource Management, Data Warehousing, Business Requirements, IT Management, Project Management, Agile Project Management, Vendor Management, Change Management, Project Portfolio...
Education
The University of Texas at Austin 1997 — 1999
MeD, Student Personnel Administration
Trinity University 1992 — 1996
Bachelors of Science, Business, Economics
Xerox October 2011 - Present
ACS, a Xerox Company July 2010 - December 2011
ACS, a Xerox Company January 2008 - August 2010
Skills
Microsoft Office, Customer Service, Process Improvement, Human Resources, Visio, Program Management, Training, Business Analysis, Vendor Management, Onboarding, Temporary Placement, Taleo, Applicant Tracking..., PeopleSoft, Management
Education
UTD
Bachelor's degree, Psychology
Birdwatching Roundtable Guatemala January 2012 - October 2012
Innova Guatemala (Lectura Rapida) October 2011 - December 2011
ACS, a Xerox Company May 2011 - August 2011
Skills
Leadership, Project Management, Sustainable Development, Environmental Impact..., Environmental Policy, Environmental Science, Microsoft Office, Process Improvement, Online Research, Environmental Research, Public Relations, Windows, Foreign Languages, Social Skills, Social Networking, Team Leadership, Environmental..., Conflict Resolution
Education
Universidad Galileo 2015 — 2016
Postgraduate in, Sutainability, Environment and Renewable Energies
Universidad Rafael Landívar 2009 — 2013
Bachelor in Environmental Sciences
Rackspace, the Open Cloud Company September 2013 - Present
Rackspace Hosting April 2012 - September 2013
The Collective Group, LLC August 2011 - April 2012
ACS, a Xerox Company November 2010 - August 2011
The University of Texas at Austin January 2009 - November 2010
The University of Texas at Austin April 2006 - January 2009
Skills
Bash, Linux, C, Python, Rackspace Cloud, Virtualization, Apache, Red Hat Linux, Shell Scripting, Operating Systems, High Availability, Origami, Soccer, Herding Cats, System Administration, DNS, Unix
Education
The University of Texas at Austin 2004 — 2008
BS, Computer Engineering
JLL / Convergys Account December 2012 - Present
CBRE / Convergys June 2012 - November 2012
Jones Lang LaSalle January 2008 - April 2011
ACS, a Xerox Company November 1999 - December 2007
Texas Instruments Dallas March 1963 - October 1999
Skills
Contract Management, Operations Management, Program Management, Process Improvement, Construction, Management, Leadership, Process Scheduler, Training, Negotiation, Contractors, HVAC, Electricians, Contract Negotiation, Vendor Management, Property Management, Procurement, Construction Management, Inspection, Microsoft Office
Education
Some College
The University of Texas at Austin
Architecture
Almaxsoft January 2011 - Present
ACS, a Xerox Company December 2008 - July 2011
Fleetechsa de Guatemala December 2006 - May 2008
Skills
Programming, C#, Visual C#, C++, Visual C++, .NET, ASP.NET, ASP, SQL Server, MySQL, PHP, Windows 7, Windows XP Professional, Windows Server 2008, Windows Server 2003, Microsoft Office, Borland Delphi, Pascal, Unity3D, Game Development, Game Design
Education
Universidad Rafael Landívar 2005 — 2009
Informatic and Systems Engineer (infieri), Technology and Computers
Liceo Javier 2000 — 2004
Bachelor in Science and Letters, High School
Walmart 2006 - Present
ACS, a Xerox Company September 2005 - Present
Education
Thompson Institute 2002 — 2004
Associates Degree, Network Administration
ACS, a Xerox Company October 2009 - Present
ACS, a Xerox Company December 2003 - October 2009
Education
The University of Texas Medical Branch at Galveston 1978 — 1981
BS Nursing
Moda Health (Formerly ODS) July 2009 - Present
ACS, a Xerox Company January 2002 - July 2009
Chockstone February 2007 - October 2007
Nike January 2001 - January 2002
WebMD September 1999 - January 2001
CFI Solutions May 1997 - June 1999
North Carolina State University January 1996 - March 1997
Skills
Software Development, Microsoft SQL Server, Unix, Scrum, SQL, Java Enterprise Edition, Agile Methodologies, Java, XML, SDLC
Education
Universidad Autónoma Metropolitana
BS Electronic Engineering, Computer Science
Continuing Education