Experience
AAA NCNU  May 2013 - Present
Epocrates (acquired by athenahealth)   May 2011 - April 2013
ACS a Xerox Company  July 2008 - May 2010
deCarta  October 2006 - July 2008
Voxify Inc.   April 2005 - September 2006
Corio, Inc. (acquired by IBM)   1999 - April 2005
PeopleSoft  November 1996 - August 1999
Bechtel  September 1990 - November 1996

Skills
Mergers, Product Management, Start-ups, SaaS, Enterprise Software, Business Strategy, Mobile Devices, Wireless, Product Development, Outsourcing, Professional Services, Agile Methodologies, Mergers & Acquisitions, Telecommunications, Vendor Management, Strategic Partnerships, Data Center, Software Development, IT Strategy, Integration, Mobile Technology, Project Management, Business Development, Management, Leadership, Process Improvement, ERP, Change Management, Cloud Computing, ITIL

Education
UC Davis   1988 — 1990
MBA, Finance

Boğaziçi University   1984 — 1988
BS, Mechanical Engineering

Experience
Merrick Bank  August 2014 - Present
W.J. Bradley Mortgage Capital, LLC   June 2012 - August 2014
ACS, a Xerox Company   July 2010 - June 2012
Comcast Spotlight  February 2008 - November 2009
Morey Evans Advertising  June 2007 - February 2008
Marriott International  July 2000 - June 2007
Marriott International  July 1998 - July 2000

Skills
Project Management, PMP, Agile Methodologies, Leadership, Management, Project Planning, Requirements Analysis, Quality Assurance, Cross-functional Team..., Software Project..., Business Process, Integration, Microsoft Excel, Microsoft Word, SDLC, CRM, Change Management, Analysis, Scrum, Risk Management, Software Development, Business Analysis, MS Project, Interviewing Skills, SEO, SharePoint, Web Project Management, Team Building, Strategic Planning, Training, Business Development, Program Management, Team Leadership, Enterprise Software

Education
University of Utah - David Eccles School of Business   2015 — 2017
EMBA

Bellevue University   2013 — 2015
Bachelor of Science (BS), Project Management, 3.68

University of Utah   1998 — 2011
Business, Business Management

Olympus High   1993 — 1996

Experience
Denbury Resources  March 2012 - June 2015
Michaels Stores, Inc.   2011 - 2012
American Airlines  2010 - 2011
ACS, a Xerox Company   2004 - 2010
Various Contracts including Accenture, SBC / AT&T, Sprint, and First Horizon   2001 - 2004

Skills
IT Service Management, ITIL, Project Implementation, Process Development, Social Media, Process Improvement, Customer Relations, Service Desk, Service Delivery, SLA, Vendor Management, Incident Management, Sla, Cross-functional Team..., Outsourcing, System Administration, Integration, Project Management, Service Management, IT Outsourcing, CRM, Troubleshooting, Technical Support, Management, Information Technology, Infrastructure, Program Management, Customer Service

Education
Austin College

Grayson College

Experience
ACS, a Xerox Company   February 2010 - October 2013
ACS State and Local Solutions  March 2003 - February 2010
United Jersey Bank  March 1996 - January 2001

Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Service Delivery, Contact Centers, Vendor Management, Technical Support, Outsourcing, Process Improvement, CRM, Telecommunications, Team Management, Team Leadership, Performance Management

Education
Bergen Community College   1995 — 1995
GED

St. Andrew Technical High School   1983 — 1987
Diploma, Business/Commerce, General

Experience
Cognizant Technology Solutions  September 2013 - Present
ACS, a Xerox Company   September 2010 - August 2013
CGI  June 2009 - September 2010
Dell Financial Services  August 2006 - June 2009
Aerotek Professional Services at General Motors   June 2004 - June 2006

Skills
Business Process..., Business Process, Analysis, Process Improvement, Business Analysis, Software Documentation, Call Center, Vendor Management, SDLC, Requirements Gathering, Leadership, Call Centers, Integration, SAS, Requirements Analysis, Systems Analysis, Analytics, Forecasting, Management, Business Objects, SQL, Essbase, Access, Business Intelligence, Data Analysis, Process Engineering, Visio, PMP, Quality Assurance, Oracle, CRM, Risk Management, Enterprise Software, Six Sigma, Training, Business Requirements, Project Planning, Program Management, Cross-functional Team..., Customer Service, Enterprise Architecture, Microsoft Excel, Data Warehousing, Change Management, Excel, Documentation, Customer Relations, Functional Requirements, System Requirements, Healthcare Information...

Education
Austin Community College   2007 — 2009
Associates Degree, Business

Business

Experience
Wells Fargo  November 2011 - Present
Subway  November 2010 - Present
ACS, a Xerox Company   December 2010 - November 2011
Boys and Girls Clubs of America  September 2007 - June 2010

Skills
Spanish, Customer Service, Supervisory Skills, Tutoring, Computer Literate, Banking, Direct Sales

Education
California State University-Bakersfield   2006 — 2013

Bakersfield College   2006 — 2011
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities

Experience
20th District Legislative Office   February 2015 - Present
Borough of Roselle  January 2014 - Present
Borough of Roselle  January 2012 - February 2015
Roselle First Youth Training and Employment Program   March 2012 - December 2014
ACS, a Xerox Company   February 2011 - January 2012
The Pavilion  August 2008 - June 2010
20th District Legislative Offices   January 2004 - August 2008

Education
Bloomfield College   2001 — 2007
Bachelor of Arts (B.A.), Sociology

Linden High School   1996 — 2000
Diploma, College Preparation Courses

Experience
Human Technology Inc.  September 2004 - Present
ASRC  August 2003 - September 2004
High Technology Solutions  2001 - 2002
High Technology Solutions  2000 - 2001
ACS, a Xerox Company   1997 - 2000

Skills
Teaching, E-Learning, Training, Technical Writing, Editing

Education
Northern Illinois University   1993 — 1994
M.S.Ed., Curriculum and Instruction

Beloit College   1983 — 1987
B.A., English Composition

Experience
Virtelligence  June 2013 - June 2014
TEK Systems  September 2011 - June 2013
Longmont United Hospital  April 2012 - June 2012
St. Luke's Health System   September 2011 - March 2012
Southwest Washington Medical Center  July 2008 - March 2011
ACS, a Xerox Company   July 2008 - October 2009
Providence Health Systems  July 2005 - July 2008
Cerner Corporation  May 2002 - January 2004
Affiliated Health Services   March 2000 - April 2002
Affiliated Health Services   November 1996 - November 2001

Skills
EHR, Healthcare Information..., Clinical Decision..., EMR, Informatics, CPOE, Critical Care, Inpatient, Process Improvement, Troubleshooting, Quality Improvement, Hospitals, Healthcare Consulting, GoLive, Nursing, HL7, Healthcare Industry, Managed Care, ACLS, Medicare, Ambulatory, HIPAA, Software Documentation, Healthcare, Medicine, Meditech, Healthcare Management, Ambulatory Care, ICU, Clinical Research, Cerner, Patient Safety, Health Information..., Revenue Cycle, Visio, Physicians, Health Information..., Software Implementation, Medical Terminology, Consulting, Information Technology, Acute Care, SharePoint, Project Management, Documentation

Education
Azusa Pacific University   1986 — 1991
BSN, Registered Nursing/Registered Nurse

Experience
ACS, a Xerox Company   September 2011 - Present
Encadria Staffing Solutions  May 2011 - September 2011
University of West Georgia  January 2011 - May 2011
Berry College  January 2008 - May 2010
CEC Entertainment  February 2006 - July 2009

Skills
Accounting, Microsoft Excel, Research, Financial Accounting, Financial Analysis, Accounts Payable, Internal Controls, Account Reconciliation, Microsoft Office, Budgets, Financial Reporting, Financial Statements, General Ledger, Project Planning

Education
University of West Georgia   2010 — 2011
MBA, Business Administration and Management, General

Berry College   2006 — 2010
Bachelor of Science, Accounting

Experience
U.S. Bank   August 2011 - Present
Universal Hospital Services  August 2008 - November 2010
University of Northern Iowa  March 2008 - May 2009
Universal Hospital Services  June 2008 - August 2008
University of Northern Iowa  January 2008 - January 2008
Consulting Challenge   2008 - 2008
University of Northern Iowa  November 2007 - November 2007
CLC Servicing   June 2006 - August 2007
ACS, a Xerox Company   August 2005 - March 2006
Taylor Corporations   December 2002 - January 2004

Skills
Performance Management

Education
Bethel University   2010 — 2011
MBA, Business Administration

University of Northern Iowa   2007 — 2009
MA, Industrial/Organizational Psychology

Minnesota State University, Mankato   2002 — 2006
BA, Psychology; Sociology; American Sign Language

Experience
Weichert Realtors  January 2013 - Present
ACS, a Xerox Company   June 2009 - December 2012
ACS, Inc.   April 2005 - May 2009
Mellon HR Solutions  January 2002 - April 2005
PricewaterhouseCoopers  April 1999 - January 2002
The Kwasha Lipton Group of Coopers & Lybrand   July 1991 - April 1999

Skills
Microsoft Office, Outlook, Adobe Acrobat, Microsoft Excel, PowerPoint, Real Estate, Business Analysis, Outsourcing, Process Improvement, Vendor Management, Human Resources, Business Process..., Recruiting, Salesforce.com, Strategic Planning, Change Management, Employee Benefits, Management, Analysis

Education
Kovats School for Real Estate   2003 — 2003
Real Estate Agent

Bergen Community College   1989 — 1991
Associate of Arts and Sciences (A.A.S.), Information Technology

Experience
Document Technologies  September 2011 - Present
Copasetic Music Group   January 2010 - Present
ACS, a Xerox Company   March 2010 - July 2014
PLS Financial Services  June 2011 - September 2011
Winston & Strawn LLP  March 2004 - September 2009

Skills
Customer service, Technical training, Management, Studio recording, Customer Service, Employee Benefits, Studio Recording, Technical Training, Recruiting, Leadership, Social Media, Training, Outlook, Payroll, Project Management, Microsoft Excel, Microsoft Office, Team Building, Data Entry, PowerPoint, Teamwork, Human Resources, Interviews, Customer Satisfaction, Administrative..., Employee Relations, Microsoft Word, Databases, Access, Troubleshooting, Time Management, Software Documentation, Process Scheduler, Event Planning, Hiring, Social Networking, System Administration, Analysis, Process Improvement, Lotus Notes, SharePoint, Team Leadership, Office Administration, Adobe Acrobat, Office Management, Administration, PeopleSoft, Project Planning, Vendor Management, Employee Training

Education
Full Sail University   2012 — 2015
Bachelor's Degree, Music Production

Art Institute of Pittsburgh Online   2010 — 2012
Associates, Web Design and Interactive Media

New Horizons Training Center   2010 — 2011
Certification, Design and Media

Music Industry Workshop   2009 — 2010
Certification, Digital Music Production

Music Industry Workshop   2008 — 2008
Certification, Music Business

Berklee College of Music   2007 — 2008
Certification, Studio Production, 4.0

Full Sail University
Music Production

Experience
PwC  November 2013 - Present
Residential Finance  August 2012 - September 2013
ACS, a Xerox Company   December 2011 - July 2012
ACS, a Xerox Company   May 2009 - December 2011

Skills
Customer Service, FHA financing, DU Refi Plus, Residential Mortgages, Fixed Rate Mortgages, Customer Satisfaction, Customer Oriented, Refinancings, Jumbo Mortgage, Debt Consolidation, NMLS Licensed, NMLS, Home Equity, Loan Officers, Real Estate Financing, Regulatory Guidelines, Credit Analysis, First Time Home Buyers, USDA Rural Housing, USDA, USDA Rural

Education
Bentley University   2005 — 2009
Bachelor's degree, Finance, General

Experience
Delta Solutions, Inc   January 2012 - March 2012
City of Garland  2008 - 2011
ACS, a Xerox Company   2006 - 2008
ACS, a Xerox Company   2000 - 2006
ACS, a Xerox Company   1999 - 2000
City of Plano  1997 - 1999
City of McKinney  1988 - 1997

Skills
Technology..., Change Management, IT Management, IT Strategy, IT Governance, IT Operations, Program Management, Budget Management, Customer Relations, Procedure Development, Operational Efficiency, Vendor Management, Local Government, Process Optimization, IT Outsourcing, IT Solutions, Team Management, Technical Leadership, Infrastructure Projects, Staff Management, Business Relationship..., Cost Control, Governance, Budgets, Citrix, Infrastructure, Data Center, CRM, Customer Service, VMware, Information Technology, Disaster Recovery, Outsourcing, Servers, Security, Leadership, Business Process, Business Analysis, Networking, PMO, Project Delivery, Project Planning, SAN, Service Delivery, Strategy, System Administration, Technical Support, Telecommunications, Virtualization, ITIL

Education
Western Governors University   2011 — 2015
BS, Business-IT Management

Gartner Executive Programs
IT Leadership Development

Bellevue University   2007 — 2008
Business Information Technology

Experience
First Advantage  March 2014 - Present
Farmers Insurance  June 2012 - July 2013
Farmers Insurance  January 2011 - June 2012
ACS, A Xerox Company   2009 - 2011
Scotty's Brewhouse, Inc.   September 2005 - September 2009
Hickory Creek Healthcare Foundation   June 2003 - August 2009

Skills
Social Media Marketing, Marketing, Event Planning, Time Management, Recruiting, Customer Service, Management, Training, Public Speaking, Onboarding, Microsoft Office, Insurance, Social Media, Human Resources, Applicant Tracking..., Employee Relations, Talent Acquisition, Leadership, Social Networking

Education
Ball State University   2004 — 2009
Bachelor of Science, Public Communications; Public Relations

Frankton Jr/Sr High School   2000 — 2004
High School, Academic Honors

Experience
Amazon  October 2011 - Present
ACS, a Xerox Company   December 2008 - August 2011
Laughing Coyote Productions   January 1996 - December 2008

Skills
Web Design, Document Design, Technical Services, iPhone, iOS, Windows, Technical Support, Adobe Acrobat, XML, Help Desk Support, iPad, HTML, OS X, Content Management, Web Development, Graphic Design

Education
University of Wisconsin-Milwaukee   1993 — 1994

Marquette University   1991 — 1992

Bluegrass Community and Technical College
Accounting

Experience
Grand Valley State University  August 2015 - Present
Grand Valley State University  April 2012 - Present
Baker College  August 2009 - Present
ACS, a Xerox Company   December 2011 - March 2012
Whitehall District Schools  June 2005 - December 2011

Skills
Active Directory, Microsoft Exchange, Cisco Switches, Cisco Wireless, HP Server Hardware, Cisco Technologies, Windows Server, VPN, Windows Server 2008, Wireless LAN Controller, Watchguard Firewalls, Dell PowerEdge Servers, Cisco ISE, Equallogic SANS, Network Administration, SCCM, DHCP, Troubleshooting, XP, Windows 7, DNS, Software Installation, Servers, Networking, Barracuda Products, Technical Support, Hyper-V, Security, Routing, Linux, IIS, CCNA, Microsoft Certified..., VoIP, Operating Systems, Windows XP

Education
Baker College of Muskegon   2005 — 2008
Bachelor's of Information Technology and Security, Networking, Computer and Network Security

Muskegon Community College   2002 — 2005
Associate of Arts and Sciences (A.A.S.), Computer Network Management

Experience
Conversion Interactive Agency  December 2014 - Present
Journal Communications Inc.  May 2012 - December 2014
ACS, a Xerox Company   2007 - May 2012
Sheridan Square Entertainment  February 2004 - March 2007

Skills
Brand Implementation, High-end Retouching, Logo Design, Typography, Layout, Advertising, Graphics, Art Direction, Magazine Design, Pre-press, Branding & Identity, QuarkXPress, Adobe Creative Suite, Creative Direction, InDesign, Magazine Layout Design, Graphic Design

Education
Austin Peay State University   1999 — 2003
Bachelor of Fine Arts (B.F.A.)

Experience
ACS, a Xerox Company   January 2008 - Present
AIG  December 2005 - January 2008
UTMB  April 2004 - December 2005
Accenture  May 2001 - March 2003

Skills
Performance Consulting, Curriculum Design, Curriculum Development, Moodle, Articulate, Lectora, Adobe Creative Suite, Camtasia, Microsoft Office, Instructional Design, E-Learning, Instructor-led Training, ADDIE, Blended Learning, Needs Analysis, Performance Improvement, Training, Educational Technology, Coaching, Adult Education, Workshop Facilitation, Learning Management..., Learning Management, Technical Writing, Leadership, Training Delivery, SCORM, SnagIt, Captivate

Education
Texas A&M University   2008 — 2009
Master's, Educational Human Resource Development

Baylor University - Hankamer School of Business   1998 — 2001
Bachelor of Business Administration, Computer Information Systems, emphasis in Performance Improvement Technologies

Experience
AppleOne Employment Services  July 2015 - Present
L-3 Integrated Systems Group  October 2012 - April 2013
Dean Foods  August 2011 - January 2013
Dean Foods  January 2009 - July 2011
ACS, a Xerox Company   2007 - January 2009
ACS, a Xerox Company   May 2006 - January 2009
FedEx Office  2004 - 2006

Skills
Onboarding, HRIS, Training, Applicant Tracking..., Leadership, Management, Process Improvement, Recruiting, Employee Relations, Performance Management

Education
Baylor University   1994 — 1999
BS, Communications

Baylor University   1994 — 1999
Communications, Communications

Experience
Our Lady of the Lake Physician Group  April 2015 - Present
Our Lady of the Lake Regional Medical Center  June 2014 - April 2015
Retina and Vitreous Associates of Alabama, LLC   November 2012 - May 2014
University of Alabama at Birmingham  August 2012 - April 2014
ACS, a Xerox Company   January 2012 - June 2012
East Alabama Medical Center  May 2011 - August 2011

Skills
Healthcare, Healthcare Management, Hospitals, EMR, HIPAA, Healthcare Information..., EHR, PowerPoint, Microsoft Office, Medical Billing, Microsoft Excel, Microsoft Word, Medicine, Customer Service, Leadership Development

Education
University of Alabama at Birmingham   2012 — 2014
Master of Science in Health Administration and Master of Business Administration, Health Services Administration

Auburn University   2008 — 2011
Bachelor of Science, Health Services Administration

Experience
Probys  July 2013 - Present
Xerox  August 2011 - June 2013
ACS, A Xerox Company   November 2010 - July 2011
Scandent Group Inc.   October 2008 - May 2010
Cambridge Solutions  October 2004 - October 2008

Skills
Spring, SOA, Java Enterprise Edition, Salesforce.com, Hibernate, SOAP, JDBC, Oracle, SQL, AJAX, Servlets, JSP, Scrum, Java, XML, J2EE, Architectural Design, RESTful WebServices, Mule ESB, JAX-RS, Enterprise Architecture, Sprint Planning, Project Planning, Scrum Master, Apache CXF, JAX-WS, JavaScript, JAXB, RDBMS, Salesforce, Payment Gateway..., EJB, Agile Methodologies, Design Patterns, Application Architecture, Performance Tuning, Websphere, RabbitMQ, JMS, JSON, jQuery, jQuery Mobile, HTML 5, Visualforce Pages, Apex Programming, REST, Spring Framework

Education
Bharathidasan University   2001 — 2004
Master of Computer Applications (MCA), Computer Science

Bharathidasan University   1998 — 2001
Bachelor of Science (BSc), Physics

Experience
CSC - Computer Sciences Corporation  August 2015 - Present
RR Donnelley  January 2012 - April 2015
ACS, a Xerox Company   January 2009 - May 2011
HCA  January 2007 - January 2009
Verizon Wireless  January 2004 - August 2006
BellSouth Mobility D C S,  August 1997 - December 2003

Skills
Process Improvement, Call Centers, Vendor Management, Software Documentation, Business Analysis, Project Management, Management, Customer Service, Program Management, Visio, Team Building, Team Leadership, Quality Assurance, Cross-functional Team..., Business Process..., Sales, Coaching, Account Management, Training, Leadership, Customer Satisfaction, Leadership Development

Education
New Horizons Computer Learning Center of Raleigh-Durham-Chapel Hill   2015 — 2015
PMP Certification, Project Management

Bethel University, College of Professional Studies   2005 — 2007
Bachelor's Degree, Business, 3.25

Cheatham County   1990 — 1994
High School Diploma

Experience
Bank of America  April 2014 - Present
Insight Global  September 2012 - April 2014
CompuCom  December 2010 - January 2012
Darden Restaurants - Red Lobster  August 2010 - January 2011
Phoenix Health Systems  June 2007 - February 2008
Lockheed Martin  June 2006 - June 2007
US Government - Texas Air National Guard   November 2001 - June 2006
Ericsson  October 2000 - June 2001
ACS, a Xerox Company   February 1998 - October 2000
Level 3 Communications (PKS Information Services)   October 1993 - February 1998

Skills
Troubleshooting, Telecommunications, Networking, Technical Support, Team Building, Account Management, Customer Service, Project Coordination, Project Management, Program Management, Vendor Management, Process Improvement, Project Planning, Incident Management, Visio, Data Center, Firewalls, Security, Business Analysis, Software Documentation, Servers, Routers, IT Service Management, IT Management, Disaster Recovery, ITIL, Switches, Network Administration, Information Technology, Testing, Management, IT Operations, Leadership, SharePoint, WAN, Triage, Cisco Technologies, Team Leadership, Network Engineering, Software Installation, Help Desk Support, Wireless, Computer Security, PMO, System Deployment, Integration, Infrastructure, Training, System Administration, BMC Remedy

Education
Keller Graduate School of Management of DeVry University   2008 — 2012
Master, Network and Communication Management

Bellevue University   1990 — 1992
Bachelor Degree; Associate Degree, Business Administration; Electronic Systems Technology

Experience
Cutting Edge Network Technology   November 2007 - Present
ACS Corporation (Xerox Corporation)   September 2004 - November 2007
ACS, a Xerox Company   November 2004 - September 2007
Lockheed Martin Corporation  August 1999 - November 2004
Lockheed Martin Corporation  July 1999 - September 2004
Lockheed Martin Corporation  January 1999 - January 2003
Convergys Corporation  January 1997 - January 1999

Skills
VPN, SLA, Desktop Support, Customer Service, Network Security, Customer Retention, Active Directory, Citrix, Connect Wise, Remedy Ticketing System, Foster Care, Troubleshooting, CRM, Technical Support, Information Technology, ITIL, Windows Server, TCP/IP, Networking, Management, Training, Disaster Recovery, Help Desk Support, Network Administration, Hardware, IT Service Management, Vendor Management, Virtualization, Firewalls, Incident Management, VMware, Project Management, Call Centers, System Deployment, Service Desk, Strategy, Team Building, Microsoft Office, Service Management, Servers, Process Improvement, System Administration, Windows 7, Leadership, Quality Assurance, SharePoint, Change Management, Recruiting, Human Resources, Analysis

Education
Florida Metropolitan University   1996 — 1999
BBS, Business Administration

Borough of Manhattan Community College   1980 — 1983
60 Credits then transferred, Data Processing

Experience
The Content Cowboy   January 2012 - Present
Peacock LLC   September 2003 - Present
The Coca-Cola Company  January 2011 - December 2011
The Coca-Cola Company  September 2007 - January 2011
The Coca-Cola Company  August 2006 - September 2007
Michael L Peacock, LLC   September 2003 - August 2006
ACS, a Xerox Company   June 2001 - September 2003
IBM  November 1999 - June 2001
TBS/CNN   September 1996 - November 1999
University of Arkansas  September 1995 - May 1996

Skills
Content Strategy, Copywriting, Content Development, Photoshop, PowerPoint, SharePoint, MS Office Suite, Mac OS X, Writing, Technical Writing, Corporate Communications, Marketing Communications, Strategic Communications, Music, Creative Problem Solving, Creative Concept..., Editing, Web Editing, Video Editing, Copy Editing, Pro Tools, Pages, Keynote, Microsoft Office, Social Media, Email Marketing, Content Management, Blogging, Digital Marketing, SEO, Strategy

Education
University of Arkansas at Fayetteville   1994 — 1996
MA, English

Birmingham-Southern College   1988 — 1992
BA, English, Philosophy, Music

Experience
Atos  July 2015 - Present
Xerox Business Services  July 2009 - June 2015
ACS, A Xerox Company   March 2008 - July 2009
Perot Systems  May 2004 - February 2008
Various  June 1998 - April 2004

Skills
Process Improvement, Program Management, SDLC, Integration, SharePoint, Vendor Management, Change Management, Project Management, Business Intelligence, Strategy, Business Process, Management, Service Delivery, Enterprise Architecture, Business Analysis, Performance Management, Business Process..., IT Management, Analytics, Microsoft SQL Server, Cross-functional Team..., Data Management, Virtual Teams, Microsoft Excel, Process Automation, Balanced Scorecard, Web Design, Information Management, Management Consulting, Consulting, Systems Development..., Rate Management, Global Teams, Knowledge Management, Performance Metrics, KPI Dashboards, Data Mining, Reporting, Performance Dashboards

Education
Baylor University - Hankamer School of Business
Master of Business Administration (MBA), Business Process Management, 3.8

Baylor University - Hankamer School of Business
Master of Science (MS), Management Information Systems, 3.8

Baylor University
Bachelor of Business Administration (BBA), Economics and International Business (Dual Majors), 3.7

Experience
Xerox State Healthcare LLC  August 2015 - Present
Population Health IT (PHIT) at Aetna   May 2014 - July 2015
HP Enterprise Services  April 2012 - April 2014
ACS, a Xerox Company   February 2011 - July 2012
ACS Healthcare Solutions  April 2009 - January 2011
Fannie Mae  September 2006 - August 2008
Freddie Mac  May 2005 - August 2006

Skills
ClearQuest, SDLC, User Acceptance Testing, Rational Rose, Business Requirements, IT Strategy, Visio, Systems Analysis, Software Documentation, Rational XDE, Software Project..., Requirements Analysis, Requirements Gathering, Management, Vendor Management, Integration, Business Analysis, Testing, Quality Center, PMP, System Testing, Business Process, Test Cases

Education
North Carolina State University   2001 — 2003
Masters, Computer Engineering

Bharathiar University   1997 — 2001
BE, Electrical and Electronics Engineering

Experience
Aspen Square Management  2009 - Present
Demand Media  January 2010 - August 2010
Stay at home mom  November 2004 - December 2009
ACS, a Xerox Company   August 2000 - November 2004
Sitel Corporation  August 1999 - August 2000

Skills
Property Management, Apartments, Property, Customer Service, Leases, Lease Administration, Marketing, Training, Leadership, Online Marketing, Bilingual-English/Spanis..., Management, OneSite, Blue Moon, Project Management, Auditing, Sales, Fair Housing, Student Housing, Section 8, Multi-family Investment..., Compliance Management, Social Media Marketing, Lease-ups, Social Media, Real Estate, Negotiation, Microsoft Office, Advertising, Rentals, Contract Negotiation, Account Management, Process Improvement, Marketing Strategy, Budgets, Team Building, Public Speaking, Investment Properties, Strategic Planning, Outlook, Event Management, Due Diligence, Time Management, Facebook, Quality Assurance, Microsoft Excel

Education
St. Edward's University
Computer Information Science

The University of Texas at San Antonio   1997 — 1999
Biology

Austin Community College
Biology

Manor High School   1993 — 1996

Experience
Wells Fargo  March 2014 - Present
Xerox  August 2011 - February 2014
ACS, a Xerox Company   August 2009 - July 2011
Fidelity Investments  August 2001 - August 2009
UST, Inc  September 1997 - August 2000
New York Life  August 1994 - August 1997

Skills
Internal Communications, Employee Benefits, Event Management, Marketing Communications, Human Resources, Strategy, Corporate Communications, Cross-functional Team..., Strategic Communications, Business Analysis, CRM, Change Management, Marketing

Education
New York University - Leonard N. Stern School of Business   1995 — 2000
Master of Business Administration (M.B.A.), Finance and Management

Binghamton University - School of Management   1990 — 1994
BS, Human Resources, Management

Experience
IBM  July 2012 - Present
IBM  February 2008 - July 2012
ACS, a Xerox Company   2002 - 2008

Skills
Outsourcing, Enterprise Software, SaaS, Software Licensing, IT Outsourcing, Management, Sales Management, Direct Sales, Talent Management, Offshoring, IBM Mainframe, Outsourcing Management, Corporate Finance, Marketing Strategy, Organizational Learning, Licensing Agreements, Human Capital Management, Software Sales, Payroll Processing, IBM, Enterprise Licensing..., Leadership, Team Leadership, Mentoring, Cloud Computing, Licensing, Personnel Management, Software Industry

Education
Texas Tech University - Rawls College of Business   1997 — 2001
BBA, Business and Finance

Boston University - School of Management

Experience
ACS XEROX Company  2007 - Present
ACS, a Xerox Company   2007 - Present
IMU America   2000 - 2007

Education
Bergen Community College   2009 — 2011

Bergen Community College

University of Massachusetts, Amherst
BA, English Literature

Experience
FusionConsulting   April 2015 - Present
Zenith American Solutions  November 2012 - Present
Xerox Business Services  May 2011 - November 2012
ACS, a Xerox Company   October 2008 - April 2011
EMGI   March 2000 - January 2010
Aon Hewitt  March 2004 - July 2008
MHIC   May 1995 - March 2000
SIAC  November 1988 - May 1994

Skills
Outsourcing, Program Management, Vendor Management, Business Strategy, BPO, Leadership, Offshoring, Business Process..., Business Process..., Call Centers, Strategic Planning, Business Intelligence, Analytics, Business Planning, Six Sigma, Customer Service, Call Center, Quality Management, Siebel, Strategic Communications, Contract Negotiation, Knowledge Management, Negotiation, Pricing, Trading, Benefits Administration, Hedge Funds, Cost Reduction, Call Center Operations, Strategic Solution..., Leveraged Services, Multi-Site Operations, Large Scale Deployments, Innovation, Modeling, Problem Solving, Restructuring, Underwriting, Marketing Communications, Construction Management, Civil Engineering, Estimating, Real Estate Economics, Real Estate Financing, CIOs, Futures Trading, Innovation Development, Process Improvement, Change Management, Strategy

Education
Boston College - Wallace E. Carroll Graduate School of Management   1994 — 1996
MBA

ACCA   1992 — 1993
Graduate Diploma

Trinity College Dublin   1991 — 1992
Graduate Diploma

Trinity College Dublin   1990 — 1991
Graduate Diploma

Trinity College Dublin   1984 — 1988
BAI

Trinity College Dublin   1984 — 1987
BA

Experience
ACS, a Xerox Company   October 2011 - Present
Hexaware Technologies  February 2007 - October 2011
Fannie Mae  July 2005 - January 2007
Fannie Mae  April 2003 - July 2005
IBM  2000 - 2002
IBS UK   February 1998 - October 2000
IBS India   1995 - January 1998

Skills
Siebel, Salesforce.com, Public Sector, OBIEE, Actuate, E-services, PeopleSoft CRM, ETL, Oracle Warehouse Builder, Data Warehousing, EIM, BI Publisher, Informatica, Siebel EAI, Business Intelligence, DAC, Force.com, Siebel Administration, OLAP, Business Intelligence..., SFDC, Data Modeling, Private Sector, Data Integration, CRM software, Local Government, SSIS, SaaS, PL/SQL, SOA, Web Services, Requirements Gathering, Enterprise Architecture, SDLC, Actuate Report, Solution Architecture, Oracle, Requirements Analysis, CRM, PeopleSoft, Agile Methodologies, Weblogic, Java Enterprise Edition, Integration, Software Project..., Enterprise Software, Master Data Management, ERP, Java, Scrum

Education
Bangalore University   1988 — 1992
BE, Computer Science

Experience
Deloitte Consulting  August 2011 - Present
ACS, a Xerox Company   May 2009 - August 2011
BearingPoint  October 2000 - May 2009
Shared Medical Systems  1992 - 2000

Education
Bloomsburg University of Pennsylvania   1988 — 1992
BS, Business Administration

Experience
Jabian Consulting  September 2012 - Present
Xerox  December 2010 - September 2012
ACS, a Xerox Company   June 2010 - December 2010
ACS, A Xerox Company   August 2009 - June 2010
Accenture  2007 - 2009
Accenture  2004 - 2007
Accenture  2001 - 2004
Accenture  2000 - 2001
Boston University School of Management  1996 - 1998

Skills
Business Process..., IT Strategy, Program Management, Business Process, Business Analysis, CRM, Outsourcing, Contact Center..., Post Merger Integration, Business Transformation, Siebel, PMO, Project Management, Business Process Design, SDLC, Enterprise Software, Strategy, Requirements Analysis, Process Improvement, Telecommunications, Project Planning, Leadership, Management Consulting, Solution Architecture, Enterprise Architecture, Integration, Change Management, Software Project..., Management, Governance, Business Development, Professional Services, Resource Management, PMP, Consulting, Business Intelligence, Requirements Gathering, Agile Methodologies, Mergers & Acquisitions

Education
Texas A&M University - Mays Business School   1998 — 1999
MBA

Boston University   1992 — 1996
B.S., Biomedical Engineering

Oklahoma School of Science and Mathematics (OSSM)   1990 — 1992
High School

Duncan High School   1988 — 1990

Experience
Xerox Services  January 2012 - Present
ACS, a Xerox Company   August 2008 - Present
ACS, a Xerox Company   2008 - 2011
(ACS) Affiliated Computer Services, Inc   July 2008 - August 2010
Earthlink  April 2007 - December 2007
Verizon  January 2003 - March 2007
MCI Communications Corporation  January 1996 - January 2003
MCI Communications Corporation  January 1989 - January 1996
MCI Communications  October 1982 - December 1989

Skills
Vendor Management, Telecommunications, Managed Services, Strategic Planning, Process Improvement, Professional Services, Account Management, Solution Selling, Customer Experience, New Business Development, BPO, CRM, Change Management

Education
Bloomsburg University of Pennsylvania   1978 — 1982
BA, Mass Communications, Public Relations, Advertising, Business Management

Archbishop Carroll

Experience
GEICO  October 2012 - Present
CareFirst BlueCross BlueShield  October 2010 - October 2012
verizon  July 2010 - October 2010
ACS, a Xerox Company   April 2009 - July 2010
Walt Disney Internet Group  May 2008 - March 2009
IBM  May 2005 - February 2007

Skills
SDLC, Agile Methodologies, SOA, Web Services, Oracle, Requirements Analysis, SQL, XML, Java Enterprise Edition, Spring, PL/SQL, DB2, Java, Data Warehousing, Enterprise Architecture

Education
Birla Institute of Technology and Science, Pilani   1999 — 2003

Experience
Kelmar Associates  January 2013 - Present
Kelmar Associates  August 2011 - January 2013
ACS, a Xerox Company   January 2011 - August 2011
ACS, a Xerox Company   October 2008 - January 2011
ACS, a Xerox Company   September 2006 - October 2008
ACS, a Xerox Company   November 2003 - September 2006

Skills
Business Analysis, Process Improvement, Financial Analysis, Microsoft Office, Data Analysis, Budgets, Microsoft Excel, Business Process..., Outlook, Auditing, Management, Analysis, Financial Reporting

Education
Boston University   1996 — 2000
BA, History

Experience
Healthcentric Advisors  June 2015 - Present
Carelink  February 2015 - May 2015
Thundermist Health Center  May 2014 - October 2014
ACS, a Xerox Company   December 2009 - April 2014
Northern Rhode Island Area Health Education Center   September 2009 - December 2010
Neighborhood Health Plan of Rhode Island  October 2005 - November 2008
Beth Israel Deaconess Medical Center  April 2008 - June 2008
Blue Cross & Blue Shield of Rhode Island  January 2008 - March 2008
Rhode Island Kids Count  January 2008 - January 2008
Rhode Island Department of Health  January 2006 - August 2006

Skills
Program Management, Healthcare, Nonprofits, Grant Writing, Proposal Writing, Management, Fundraising, Project Management, HIPAA, Research, Community Outreach, Medicaid, Public Health, Healthcare Management, Program Development, Policy, Event Planning, Strategy, Project Planning, Provider Relations, Grants, Program Implementation, Staff Management

Education
Union College   1991 — 1993
Bachelor of Science, Psychology

Boston University   1988 — 1990

Experience
Xerox  August 2011 - Present
ACS, a Xerox Company   March 2011 - December 2011
CCSI  November 2010 - March 2011
Intuit  November 2009 - August 2010
Thomson Reuters Corporation  December 2007 - November 2009
Thomson Reuters Corporation  December 2007 - February 2009
GE Healthcare  January 2003 - December 2003
Sun Microsystems, Inc  April 1997 - April 2002

Skills
Organizational..., Vendor Management, Training, Program Management, Change Management, SDLC

Education
San Francisco State University
M.B.A

Boston University
B.A, Psychology

Experience
Bank of America  November 2010 - Present
Bank of America  February 2009 - August 2010
CAMO Technologies,Inc  2007 - 2010
Hewlett-Packard  August 2008 - December 2008
ACS, a Xerox Company   2008 - 2008
MindTree  2004 - 2007
Netkraft Private Limited   2002 - 2004

Skills
Web Services, SOA, WebSphere Message Broker, Message Broker, Java Enterprise Edition, Agile Methodologies, XML, Java, SQL, .NET, Microsoft SQL Server, Software Development, Spring, C#, JavaScript, AJAX, SDLC, EAI, Struts, Hibernate, Websphere, Weblogic

Education
Bharathidasan University   2001 — 2003
Master of Science (M.Sc.), Computer Science, A

University of Pennsylvania - The Wharton School
Marketing

Experience
ACS, a Xerox Company   2010 - Present
ACS Education Solutions, LLC   2007 - 2009
ACS  2002 - 2005

Skills
SDLC, Process Improvement, Data Warehousing, Team Management, Enterprise Architecture, Leadership, PMP, Oracle, Software Project..., Integration, Requirements Analysis, Business Intelligence, IT Strategy, ITIL, SharePoint, Business Analysis

Education
City University of New York-College of Staten Island   1993 — 1996
Computer Science

Oklahoma City University   1992 — 1993

Bangalore University   1986 — 1991
Industrial Engineering

St Josephs Junior College, Hyderabad   1983 — 1985
Inter Degree

St Paul's High School, Hyderabad   1972 — 1983
High School

Experience
inContact  July 2013 - Present
Delek US Holdings  April 2013 - June 2013
Camping World and Good Sam  July 2012 - March 2013
Hospital Corporation of America  November 2011 - June 2012
Motorola  April 2009 - November 2011
Insuresocket LLC.   February 2006 - October 2008
ACS, a Xerox Company   2005 - 2006
Excel Resources   2003 - 2004

Skills
SQL, Microsoft SQL Server, Web Services, XML, Software Development, C#, .NET, SDLC, Agile Methodologies, WCF, SOA, Integration, ASP.NET, Scrum, JavaScript, Visual Studio, Java, Oracle, IIS, Architecture, Databases, Web Services API, SFDC, Windows Azure, ASP.NET MVC, Cloud Computing, Testing, Solution Architecture, Enterprise Software, Architectures, Business Analysis, REST

Education
Western Governors University   2010 — 2012
Master of Business Administration (MBA), Business Administration, IT Management, 98%

Bangalore University   1989 — 1994
Bachelors, Computer Science and Technology

Experience
Xerox  August 2012 - Present
ACS a Xerox Company  January 2009 - August 2012
ACS a Xerox Company  January 2004 - March 2009
ACS a Xerox Company  September 2002 - January 2004
IBM Tivoli Software  1996 - 1999

Skills
Security, Information Security, Quality Assurance, PCI DSS, Data Center, Disaster Recovery, Governance, Vendor Management, ITIL, Servers, Requirements Analysis, SDLC, Information Technology, Computer Security, IT Operations, Management, Program Management, Integration, Incident Management

Education
Bethel College
MIS/Political Science; Computer Science/Business

Wichita State University
Computer Science/Political Science

Experience
ACS, a Xerox Company   March 2012 - Present
International Size Acceptance Association   July 1997 - Present
Microsoft Online BPOS-D/F Technical Support   January 2010 - March 2012
Time Warner Cable  August 2005 - November 2009
Spherion  May 2003 - June 2005
HDR Engineering, Inc  November 2000 - March 2003
Dell  December 1999 - February 2000
Texas Department of State Health Services  July 1996 - December 1999

Skills
Technical Writing, Customer Service, Customer Relations, Call Center, Telephone Skills, Microsoft Office, Writing, Active Directory, Editing, Deployment, Windows, Copy Editing, Word, Computer Hardware, Access, HTML, Excel, PowerPoint, Social Media, Troubleshooting, Documentation, Research, Problem Solving, Administration, Public Speaking, SharePoint, Mentoring, Negotiation, Team Building, Strategic Planning, Outlook, Team Leadership, Coaching, Employee Relations, Inventory Management, Operating Systems, Linux, Customer Satisfaction, Television, Laptops, Windows Server, Blackberry, Data Entry, Servers, Database Administration, Technical Training, Process Improvement, Lotus Notes, XP, Database Management

Education
Texas State University   1993 — 1995
Bachelors, Business (Finance)

Austin Community College   1989 — 1993
Bachelors, Journalism

The University of Texas at Austin   1987 — 1991
Bachelors, journalism

Anderson High School - Austin, TX   1983 — 1987
Diploma, Journalism

Experience
Owens & Minor  March 2012 - Present
ACS, a Xerox Company   May 2011 - March 2012
Wells Fargo  January 2010 - April 2011
Motorola Solutions  July 2009 - January 2010
Wachovia Securities  April 2004 - July 2009

Skills
ASP.NET, Microsoft SQL Server, C#, WCF, SDLC, .NET, XML, Oracle, UML, Web Applications, Integration, Web Services, Visual Studio, AJAX, IIS, Visio, JavaScript, LINQ, ASP.NET MVC, Enterprise Architecture, Databases, ADO.NET, Web Development, VB.NET, SOA, T-SQL, SSIS, PL/SQL, ASP, XSLT, Visual Basic, Software Design, HTML, Architecture, VBScript, TFS, Scrum, Database Design, Requirements Analysis, Software Project..., Architectures, MVC Architecture

Education
Bharati Vidyapeeth   1991 — 1995
B.E, Electronics and Telecommunications

Experience
IBM  April 2014 - Present
Hewlett-Packard  January 2012 - Present
LogicalisUS  March 2011 - December 2011
ACS A Xerox company  2009 - March 2011
IBM Tivoli Software  January 2006 - December 2008
IBM  1996 - 2008
ACS  April 1993 - October 1996
Kodak Health Imaging  January 1991 - January 1993

Skills
PCI DSS, Cloud Computing, McAfee, z/OS, Data Center, Private Cloud, ITIL, Security, Novell, HP Openview, Virtualization, SaaS, Firewalls, Solution Architecture, Unix, VPN, Operating Systems, AIX, Disaster Recovery, Storage, Systems Management

Education
Bowie State University   1985 — 1990
Applied Computational of Mathematics B.S

Bowie State University   1985 — 1989
B.S., Applied Computational of Mathematics

Experience
Xerox HR Solutions  August 2014 - March 2015
Kessler Institute for Rehabilitation  May 2012 - May 2014
Manpower Staffing  2011 - 2011
Butterfield Catering   2009 - 2011
ACS a Xerox Company  2001 - 2008

Skills
Human Resources, Interviews, Employee Relations, Employee Benefits, New Hire Orientations, Benefits Administration, Management, Training, Onboarding, HRIS, Coaching, Leadership, Employee Engagement, Talent Acquisition, Temporary Placement, Applicant Tracking..., Benefits, Recruitment, Telephone..., Volunteer Recruiting, iCIMS, Payroll, Kronos Timekeeping, Health Savings Accounts, Open Enrollment

Education
Bergen Community College   2014 — 2017
Associate's of Science, Professional Studies, Business Management

Fairleigh Dickinson University   2011 — 2011
Human Resources

Experience
Tenmast Software  March 2014 - Present
Tempur-Pedic  June 2011 - March 2014
ACS, a Xerox Company   November 2010 - May 2011
Affiliated Computer Services  April 2006 - October 2010
Affiliated Computer Services  October 2005 - March 2006
Affiliated Computer Services  November 2000 - September 2005
Clark Material Handling Co.  April 1999 - November 2000
Yuasa-Exide, Inc.   May 1998 - April 1999

Skills
Project Management, Software Project..., SDLC, Process Improvement, Technical Support, Software Implementation, Agile Application..., Software Integrations, Gap Analysis, Software Support, Customer Service, Programming, Business Analysis, Requirements Analysis, Program Management, SQL, Oracle, ERP, CRM, Leadership, Analysis, Enterprise Architecture, Change Management, Cross-functional Team..., Integration, Business Process..., PMP, Databases, MS Project, Microsoft SQL Server, Management, IT Management, PMO, Vendor Management, IT Strategy, Team Leadership, Agile Methodologies, Quality Assurance, Access, Requirements Gathering, Systems Analysis, Microsoft Project

Education
Berea College   1994 — 1998
B.S. Business Administration, Marketing and Management

Gate City High School   1990 — 1994

Experience
Truven Health Analytics  May 2015 - Present
CGI  June 2012 - May 2015
ACS, a Xerox Company   January 2012 - June 2012
ACS Healthcare Solutions  October 2008 - January 2012
FourThought Group Inc  2008 - 2008
EDS  1979 - 2007
Texas HHSC  2004 - 2005

Skills
SDLC, PMP, Team Leadership, Requirements Analysis, PMO, Program Management, Business Analysis, Business Process..., Vendor Management, Requirements Gathering, Project Portfolio..., Business Process, Management, Process Improvement, SharePoint, Change Management, Business Requirements, Visio, Leadership, Analysis, Software Project..., IT Strategy, Project Management

Education
Baker College Business and Corporate Services   2004 — 2007
Bachelors Business Administration, Management and Project Management

The University of Texas at Austin   1975 — 1977
Special Education/Elementary Education

Experience
Centers for Disease Control and Prevention  November 2011 - Present
Centers for Disease Control and Prevention  August 2011 - May 2012
Centers for Disease Control and Prevention  September 2009 - September 2011
Centers for Disease Control and Prevention  February 2002 - September 2009
ACS, a Xerox Company   September 2001 - February 2002
Integrated Care Management  July 2001 - September 2001
WebMD  November 1999 - June 2001
Healtheon  June 1998 - November 1999
ActaMed  June 1996 - June 1998
Naval Medical Center Mid Atlantic Region   June 1984 - June 1996

Education
Old Dominion University   1984 — 1988
MS, Computer Science

Berry College   1979 — 1982
BS, Mathematics

Experience
ACS, a Xerox Company   July 2011 - Present
ING (Institutional services)   April 2000 - July 2011

Education
MGM College of Maratwada University   1991 — 1992
Bachelor of Engineering in Electronic and Communications, Electronics and Communications

Babasaheb Bhimrao Ambedkar University

St.Dominics

Experience
ACS a Xerox Company  September 2010 - Present
Office Depot  1994 - 2010
New Your City Financial Agency   April 1990 - June 1994

Skills
SQL, Teradata, IBM iSeries, Data Warehousing, Datastage, ETL, Cognos, Oracle, Microsoft SQL Server, Data Modeling, WebSphere MQ, SDLC, Disaster Recovery, Toad, System Administration, PL/SQL, Business Intelligence, Visio, Unix, Mainframe

Education
Borough of Manhattan Community College   1982 — 1984
AA, Computer Science

New Town High school   1978 — 1982

Experience
Xerox GHS - Texas Pharmacy   June 2014 - Present
ACS, a Xerox Company   November 2010 - Present
ACS, a Xerox Company   January 2008 - October 2010
ACS, a Xerox Company   January 2006 - December 2007
ACS, a Xerox Company   January 2004 - December 2005
ACS, a Xerox Company   April 2002 - December 2003

Skills
Excel, Medicaid, HIPAA, Requirements Gathering, Visio, Healthcare Information..., Business Analysis, Software Documentation, Healthcare, Process Improvement, Vendor Management, Program Management, SharePoint, Quality Assurance, Requirements Analysis, Business Process..., Project Management, Software Project..., Data Analysis

Education
Austin Community College   2005 — 2007
Nursing

Experience
Pitney Bowes Management Services  September 2011 - Present
ACS, a Xerox Company   November 2010 - April 2011
ACS, a Xerox Company   February 2008 - November 2010
Pacific Interpreters  November 2003 - October 2007
Northwest Airlines  March 2003 - June 2003
MLT Vacations, Inc  July 2001 - March 2003
MLT Vacations, Inc  April 2000 - July 2001
MLT Vacations, Inc  July 1996 - March 2000

Skills
MS Office Suite

Education
The McConnell School   1981 — 1981
Certification, Travel Agency/Airline Procedures

Bemidji State University   1977 — 1980
N/A, Social Work/Community Service

International Call Center Managers Conference

Experience
United States Postal Service  October 2014 - January 2015
United States Postal Service  February 2012 - August 2014
ACS, a Xerox Company   May 2011 - March 2012
United States Postal Service  May 2007 - February 2011
PartyLite  October 2006 - September 2008
Stonemor   March 2007 - May 2007
Nightingale  September 2005 - March 2006
St. Vincent, New Hope   February 2003 - June 2005

Skills
Training, Management, Sales, Healthcare

Education
Western Governors University   2009 — 2012
MBA, Healthcare Management

Ball State University   1998 — 2003
BS, Biology

Experience
ACS, a Xerox Company   November 2010 - Present
All Seasons Tennis Club   December 2008 - September 2010
The Thoreau Club  January 2005 - December 2009

Skills
Pre-Natal Massage, Pregnancy Massage, Chair Massage, Deep Tissue, Injury Deep Tissue...

Education
Bancroft School of Massage Therapy   2001 — 2003
Certificate, Massage Therapy/Therapeutic Massage

Middlesex Community College   1998 — 2001
Liberal Arts and Sciences/Liberal Studies

Experience
CLS Group (IT Contractor)   December 2014 - Present
CLS Group.  December 2006 - December 2014
ACS, a Xerox Company   2003 - 2006
PricewaterhouseCoopers  1999 - 2003

Skills
Active Directory, ITIL, IT Management, IT Service Management, Business Analysis, SharePoint, Microsoft Excel, Windows Server, Technical Support, Integration, VMware

Education
Computer Learning Center – Paramus, NJ 1998
Electronic, Computers & Networking Technologies (ECNT)

Bergen Community College
CISCO CCNA Routing & Switching Certification Program