ACS, a Xerox Company
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ACS, a Xerox Company Employees
FedEx Services November 2014 - Present
Advance Professional Resources April 2014 - Present
HCL Technologies / Federal Express August 2013 - May 2014
Windstream Communications May 2012 - August 2013
IT consultant Self Employed January 2012 - June 2012
ACS, a Xerox Company February 2002 - January 2012
Skills
Telecommunications, VoIP, TDM, Managed Services, Avaya, Network Security, Vendor Management, Data Center, Project Management, Wireless, Telephony, Unified Communications, Disaster Recovery, MPLS, IP, Networking, Management, WAN
Education
Christian Brothers University
Data Communicatins Fundementals
Southwest Tennessee Community College
Self-employed October 2013 - Present
AMCOL Systems 2012 - Present
ACS a Xerox Company September 2006 - November 2011
Skills
Team Building, Lifestyle, Process Improvement, Microsoft Excel, Budgets, Public Relations, Customer Service, Microsoft Word, Employee Training, Call Centers, Commercial Insurance, Marketing, Public Speaking, Social Media, Social Networking, Coaching, Event Planning, Nonprofits, Microsoft Office, Leadership, Training
Education
Claflin University 1999 — 2001
Claflin University
Comcast April 2013 - Present
Comcast September 2012 - April 2013
SecurCare Self Storage January 2012 - September 2012
Summit Photography August 2007 - January 2012
ACS, a Xerox Company July 2009 - March 2010
T-Mobile August 2008 - July 2009
PRC January 2007 - September 2007
Time Warner Cable August 2003 - January 2007
Time Warner Cable August 2003 - August 2006
Skills
Technical Support, Customer Service, Process Improvement, Call Center, Training, Customer Satisfaction, Management, Call Centers, Leadership, Quality Assurance, Start-ups, Sales, Marketing, Time Management, Integration, Change Management, Telecommunications
Education
Westwood College 2004 — 2005
NWTC - Green Bay 1999 — 2003
Colorado Technical University
BMO Harris Bank November 2013 - Present
Stericycle/Appletree September 2012 - August 2013
Aerotek-Panduit July 2011 - July 2011
Insight Global-Ace Hardware October 2010 - March 2011
ACS, a Xerox Company October 2008 - June 2010
Apex Financial, LLC August 2008 - October 2008
CH Robinson March 2007 - December 2007
Banking Industry May 1996 - August 2006
Hospital Laundry Services March 2001 - August 2002
Skills
Customer Service, Transportation, Microsoft Office, Outlook, Word, Logistics, Data Analysis, Research, Documentation, Software Documentation, Process Improvement, Microsoft Word, Call Centers
Education
Roosevelt University 2004 — 2008
M.A, Political Science
Chicago State University 1993 — 1997
Bachelor of Arts, Political Science
GCRTA June 2012 - Present
Greater Cleveland Community June 1994 - Present
ACS a XEROX Company 2003 - August 2011
City of Atlanta & Local Organizations October 2001 - November 2003
Delta Airlines August 2000 - September 2001
SCT - Government Service (GS) February 1999 - July 2000
Telegroup Inc. June 1997 - February 1999
Skills
Program Management, Cross-functional Team..., Project Management, Leadership, Management, PMO, MS Project, Team Building, Strategy, Operations Management, Product Management, Performance Management, Systems Engineering
Education
Rutgers, The State University of New Jersey-Newark 2014 — 2015
Public Sector Performance Management
Cleveland State University 2012 — 2015
MBA, Information Systems
University of Maryland College Park 2014 — 2014
ITS Project Management & Systems Engineering
Sandoz December 2010 - February 2011
ETI Professionals March 2010 - September 2010
The Car Guy 2009 - 2010
ACS, a Xerox Company February 2007 - January 2009
Ball Aerospace October 2003 - October 2006
Design Workshop November 2002 - April 2003
Computer Task Group 2003 - 2003
First Data Corporation April 2000 - November 2002
FIRST DATA CORP January 2000 - January 2002
Education
DeVry University 2011 — 2012
Bachelor of Science, Accounting
Colorado Technical University 2006 — 2007
Associates, General Studies/Business Administration
Weld County Government January 2014 - Present
ACS, a Xerox Company October 2011 - December 2013
Larimer County October 2000 - December 2010
ALSAC/St Jude Children's Research Hospital February 1986 - June 2000
Skills
Crystal Reports, Cognos, Oracle SQL, Business Analysis, Access, SQL, Oracle, Software Documentation, Requirements Analysis, Databases, Ad Hoc Reporting, Reporting & Analysis, Toad
Education
Colorado State University 2011 — 2011
Project Management Certificate Program
State Technical Institute at Memphis 1983 — 1985
CareerReady Colorado Certificate - WorkKeys Skills Assessment - Silver
Larimer County Workforce Center - Creating Career Options
Diversified Sourcing Solutions February 2015 - Present
Atlantis Plumbing January 2014 - April 2014
ACS, a Xerox Company March 2007 - October 2012
ACS, Affiliated Computer Services April 1999 - December 2005
Skills
Data Center, Transition Management, Offshoring, IT Service Management, Sla, Incident Management, Team Management, Disaster Recovery, Shared Services, Service Management, Managed Services, Integration, Adaptability, Always Punctual, Interpersonal Skill, Reliable, Team-oriented, Team Leadership, Problem Solving, Management, Customer Service, Leadership, Training, Process Improvement, Microsoft Office, Sales, Microsoft Excel, Microsoft Word, Team Building, Program Management, Budgets, Strategic Planning, Payroll
Education
Chattahoochee Technical College
Business Management
College of DuPage 1985 — 1986
South Gwinnett High School 1979 — 1983
Earned Diploma
ACS, a Xerox Company August 2011 - Present
Nautilus September 2006 - February 2011
Skills
Call Centers, Customer Service, Technical Support, Software Documentation, Process Improvement, Outlook, Data Entry, Customer Satisfaction
Education
Washington State University Vancouver 2011 — 2015
Biology
Clark College 2005 — 2009
None
Northland pioneer college 2000 — 2002
None, General
Biology
Xerox 2014 - Present
Xerox October 2010 - 2015
ACS, a Xerox Company October 2006 - October 2010
United States Air Force August 1987 - July 2009
Skills
Project Management, Change Management, Talent Management, Organizational..., Blended Learning, Instructional Design, Learning Management, Needs Analysis, Instructor-led Training, Learning Management..., Organizational Learning, Technical Training, Employee Training, Captivate, E-Learning, Training, ADDIE, Training & Development, Training Delivery, Software Training, Organizational..., Program Management, Leadership, Process Improvement
Education
Capella University 2013 — 2015
Master of Business Administration (M.B.A.), Human Resource Management, 4.0
Southern Illinois University, Carbondale 1999 — 1999
Bachelor's Degree, Workforce Education and Development (WED), Cum Laude
Community College of the Air Force 1999 — 1999
Associate of Business degree, Computer and Information Sciences and Support Services, 4.0
Community College of the Air Force 1999 — 1999
Associate of Arts (A.A.), General Studies, 4.0
Oregon Freeze Dry, Inc. July 2014 - Present
Oregon State Parks and Recreation June 2013 - September 2013
Oregon University System October 2011 - June 2013
National Park Service June 2011 - September 2011
ACS a Xerox Company April 2009 - April 2010
Ocean Air Aviation/Emergency Airlift May 2008 - February 2009
Arc One, LLC July 2006 - May 2008
CPI Corporation July 2006 - April 2008
Arc One, LLC November 2005 - July 2006
United States Air Force November 2004 - October 2005
Skills
Community Outreach, Administrative Work, Office Administration, Microsoft Office, Project Estimation, Data Entry, Laboratory Assistant, Photographers, Customer Service, 10 Key, Earth Science, Military, Typing
Education
Oregon State University 2009 — 2013
Bachelor's Degree, Earth Science
Oregon State University 2009 — 2013
Bachelor's Degree, Environmental Science
Kee Business College 2005 — 2005
Diploma, Homeland Security, 4.00
Community College of the Air Force 1999 — 2005
Associate's Degree, Military Information Systems Technology
Duke Clinical Research Institute July 2015 - Present
Babies R Us May 2014 - Present
Athleta September 2012 - December 2014
Sears, Roebuck and Co. May 2012 - December 2012
ACS, a Xerox Company February 2011 - May 2011
MacArthur Gastroenterology February 2009 - March 2009
Skills
Data Entry, Customer Service, Filing, Appointment Scheduling, PowerPoint, Time Management, Critical Thinking, Microsoft Word, Telephone Skills, Microsoft Office, Copying, Microsoft Excel, Outlook, Merchandising, Spreadsheets, Retail Sales, Teamwork, Social Networking, Supervisory Skills, Microsoft Publisher, Medical Terminology, Training, Cash Register, Phone Etiquette, Inventory, Clerical Skills
Education
Western Career College 2009 — 2010
Certificate, Health Care Administration, 3.80 GPA
Chabot College 2004 — 2005
Electronics Technology
JPMorgan Chase & Co. February 2014 - Present
JPMorgan Chase & Co. February 2014 - Present
Advance Central Services, Inc. September 2013 - February 2014
ARAMARK June 2012 - September 2013
State Farm Insurance February 2012 - June 2012
ACS, a Xerox Company September 2010 - February 2012
Paychex April 2008 - September 2010
Skills
Employee Benefits, Payroll, Customer Service, PeopleSoft, Human Resources, Outlook, Payroll Taxes, Employee Relations, ADP Payroll, FMLA, HRIS, Leadership, Management, Microsoft Excel, Nonprofits, Public Speaking, Recruiting, Time Management, Training, Microsoft Office, Team Building
Education
Cheyney University of Pennsylvania 2001 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General
Wilmington University
Master's degree, Human Resources Management and Services
Capgemini, Infrastructure Services, US June 2012 - Present
Self Employed Consultant August 2011 - June 2012
ACS, a Xerox Company March 2009 - August 2011
ACS, a Xerox Company March 2006 - November 2009
ACS Inc. May 2002 - March 2006
Transaction Processing Specialists, Inc January 2000 - May 2002
Pervasive Software December 1997 - January 2000
Transactive Corporation, a GTECH Company July 1995 - December 1997
Transactive Corporation, a GTECH Company May 1994 - July 1995
Skills
Vendor Management, IT Strategy, Change Management, Software Development, IT Service Management, Integration, Cross-functional Team..., Payment Card Processing, Program Management, Enterprise Software, Release Management, IT Operations, Transaction Processing, Service Transformation, ITIL, Business Process, Debit Cards, SaaS, Management, Operations Management, Payments, Process Improvement, SDLC, PMP, Technology Integration, Project Management, IT Management, Product Management, Strategy, Professional Services, Software Project..., Software Implementation, Federal Government, Management Consulting, ISO8583, Start-ups, Leadership, PCI DSS, Outsourcing, Smart Cards, WIC, EMV, Consulting, Enterprise Architecture, SOA, Software Engineering, IT Transformation, Service Delivery..., Business Analysis
Education
Clark University
B.S., Mathematics and Computer Science
Xerox Recovery Services July 2011 - Present
JB Foss Creative May 2007 - Present
ACS, a Xerox Company December 2009 - July 2011
Restoration Hardware July 2008 - July 2011
Kensington Research & Recovery July 2005 - May 2008
Skills
Microsoft Office, Teamwork, Project Management, Troubleshooting, Leadership, Team Leadership, Circuit Analysis, LabVIEW, P Spice, VHDL, AutoCAD, ABEL, Autodesk Inventor, Electrical/Mechanical..., Oscilloscope, Spectrum Analyzer, Electrodynamics, Customer Service, Sales, chemical storage and..., Laboratory Safety, Cold Calling, Matlab, Photoshop, Adobe Creative Suite, Digital Photography, Social Media, Editing, Visual Merchandising, Wet Chemistry, Wet Lab
Education
Illinois Institute of Technology 2014 — 2017
Bachelor's degree of Science, Electrical Engineering, 3.0
College of DuPage 2011 — 2014
Associate of Science (A.S.), Electrical Engineering Technologies, 3.0
Columbia College 2003 — 2007
B.F.A, Professional Photography
L.L.Bean July 2012 - Present
Sweet Temptations Cafe and Bake Shoppe February 2014 - June 2014
Greenwood Mountain Inn May 2012 - August 2012
ACS, a Xerox Company July 2011 - January 2012
Abel Womack May 2010 - August 2010
Colby Sawyer February 2009 - April 2010
TGI Fridays June 2007 - January 2010
Lost Valley Ski and Banquet Resort November 2004 - August 2007
Skills
Photography, Cooking, Communications, Writing, Editing, Video, Newsletters, PowerPoint, Microsoft Excel, Photoshop, Communication, Mac, Research, Adobe Acrobat, Illustrator, InDesign, Public Speaking, Data Entry, Social Networking, Advertising, Facebook, Digital Photography, Video Editing
Education
Central Maine Community College 2011 — 2013
Associates in Business Administration and Management, Culinary Arts, Hospitality Management
Colby-Sawyer College 2007 — 2011
Bachelors, Major in Communication Studies with a minor in Business
Richmond 2010 — 2010
General Studies, Photography for the Media, Italian Language, History of the Italian Mafia
2003-2007Poland Regional High School, Poland Maine 2003 — 2007
High School Diploma, General Studies
Sandia National Laboratories March 2014 - Present
Sandia National Laboratories March 2012 - March 2014
Coventry Health Care May 2011 - March 2012
ACS, a Xerox Company August 2010 - May 2011
Lockheed Martin March 2007 - August 2010
Socratic Technologies, Inc. November 2000 - March 2006
NBC Internet July 2000 - November 2000
Entercept December 1998 - July 2000
University of California, San Francisco September 1997 - December 1998
Newman Group 1997 - 1998
Skills
VB.NET, JavaScript, ASP.NET, HTML, AJAX, PL/SQL, T-SQL, Documentation, XML, Visual Basic, Technical Writing, User Acceptance Testing, CSS, SQL, SQL Server, Application Development, ASP, C#, Databases, Database Design, VBScript, VSS, Visio, Java, SOA, SSRS, Access, IIS, Visual Studio, .NET, Scrum, ADO.NET, OOP, Crystal Reports, jQuery, Web Services, DHTML, Architecture, Software Development, SOAP, Agile, XSLT, Web Development, Business Analysis, MARC21, Oracle, Microsoft SQL Server, Agile Methodologies, Enterprise Architecture, Agile Project Management
Education
The University of New Mexico - Robert O. Anderson School of Management 2007 — 2010
Master of Business Administration (M.B.A.), Management Information Systems, 3.64
City College of San Francisco 2002 — 2002
Technical Certificate, Software Programming, 4.0
San Francisco State University, College of Business 1994 — 1999
Bachelor of Science, Business Administration, 3.23
Toronto Office ManagerSurefacts Inc.January 2013 - Present
ACS a Xerox Company July 2007 - September 2012
Skills
Individual Pension Plans, Actuarial Science, Leadership, Business Planning, Pension Administration, Pension Funds, Pensions, Team Leadership, Business Analysis, Employee Benefits, Pension Systems, Business Process, Change Management, Process Improvement, Customer Service, Benefits Administration, Defined Benefit, Microsoft Office
Education
IFEBP at Dalhousie University 1997 — 2002
Retirement Plans Associate, Pensions and benefits
Carleton University
Carleton University
Gamble & Schlemeier Government Consultants January 2012 - Present
Rose International August 2011 - January 2012
Coconino County Human Resources January 2009 - September 2010
Mechanical Specialists August 2000 - October 2008
ACS, a Xerox Company March 1997 - July 2000
Skills
Microsoft Office, Content Management, Analysis, Marketing Communications, Report Generation, Organizational..., Database Management, Data Entry
Education
Columbia College 1991 — 1995
Bachelor of Science, Business Management and Marketing
The Advisory Board Company March 2015 - Present
The Advisory Board Company June 2014 - March 2015
The Advisory Board Company July 2012 - May 2014
Columbia University September 2011 - May 2012
ACS, a Xerox Company May 2011 - December 2011
Skills
Public Health, Qualitative Research, Program Evaluation, Data Analysis, Nonprofits, Healthcare, Research, Public Speaking, Community Outreach, Fundraising, Strategic Planning, Editing, Social Media, Strategy, Event Planning, Leadership
Education
Columbia University Mailman School of Public Health 2010 — 2012
MPH, Sociomedial Sciences, Health Promotion
Yale University 2006 — 2010
BA, Psychology
lagera united 2014 - 2015
lagera united 2014 - 2015
CIBANK JSC May 2014 - November 2014
ACS, a Xerox Company April 2012 - September 2013
ACS, a Xerox Company February 2011 - September 2013
IRT March 2009 - September 2010
H&R Block December 2008 - March 2009
Skills
Typing, Internet, Microsoft Office, Outlook, Social Networking
Education
University of Houston-Clear Lake 2007 — 2010
MBA, Business Administration
Chestnut Hill College 2003 — 2007
Bachelor of Science, Business Administration
ACS, a Xerox Company June 2004 - Present
Motorola, Inc October 1998 - May 2004
Motorola, Inc October 1997 - September 1998
Motorola, Inc July 1990 - September 1997
North Shore Sanitary District June 1986 - June 1990
North Shore Sanitary District August 1984 - June 1986
Skills
Management, SAP, Business Intelligence, SAP HR, Troubleshooting
Education
College of Lake County 1984 — 1986
Associate of Arts, Major: Data Processing Programmer, Minor: Computer Operations
Buck Consultants, A Xerox Company August 2014 - Present
ACS, a Xerox Company 2005 - Present
Buck Consultants October 2008 - July 2014
Buck Consultants January 2002 - October 2008
PricewaterhouseCoopers July 1999 - December 2001
Towers Perrin December 1988 - June 1999
Watson Wyatt January 1986 - December 1998
Coopers & Lybrand May 1985 - December 1985
Skills
Project Management, Leadership, Strategic Thinking, Employee Benefits, Talent Management, Employee Engagement, Performance Management, Training, Human Resources, Program Management, HR Consulting, Deferred Compensation, Benefits Administration, Retirement, Pensions, Management, Actuarial Science, Pension Administration, Executive Coaching, Defined Benefit, Employee Training, Executive Pay, Defined Contribution, Organizational Design, 401k, HRIS
Education
Temple University 2003 — 2008
MBA, Human Resource Management
Chestnut Hill College 1981 — 1985
BS, Mathematics
MarketStar February 2013 - April 2013
BDS Marketing November 2011 - October 2012
Flextronics inc 2011 - 2011
Bassline Asap productions July 1995 - July 2010
ACS, a Xerox Company August 2007 - June 2009
Education
Westchester Community College 2004 — 2007
Bachelors, Visual Arts
City University of New York-Herbert H. Lehman College 2001 — 2004
Bachelors, Mass communications/computer science
CDW February 2011 - Present
ACS, a Xerox Company July 2009 - February 2011
Hewitt Associates January 2005 - February 2009
Accenture July 1998 - January 2005
Caterpillar January 2003 - December 2004
DuPont July 2002 - January 2003
Caterpillar June 2000 - July 2002
Visteon March 2000 - June 2000
Tenneco Automotive December 1998 - January 2000
Hewitt Associates June 1996 - June 1998
Skills
BPO, SAP Implementation, SDLC, Project Management, Change Management, Process Improvement, IT Strategy, PMP, Outsourcing, Business Process..., Vendor Management, Program Management, Integration, ERP, Business Analysis, PMO
Education
Quinlan School of Business, Loyola University Chicago 2014 — 2016
Master of Business Administration (MBA)
Carleton College 1992 — 1996
Bachelor, Economics, Concentration in Political Economy
John Burroughs School 1986 — 1992
ACS, a Xerox Company November 2011 - Present
Imajenation Photography January 2008 - Present
Lifetouch Portrait Studios September 2011 - December 2011
VERITUDE/FIDELITY INVESTMENTSCustomer Service/401K Call Center December 2010 - March 2011
Lifetouch Portrait Studios September 2010 - December 2010
CPI Images LLC October 1993 - August 2009
Automotive Supply Associates / Sanel Auto Parts Co. October 1998 - October 2001
Skills
Photography, Customer Service, Sales, Photoshop, Digital Photography, Editing, Microsoft Word, Problem Solving, Adobe Creative Suite, Call Centers, Graphic Design, Microsoft Office, Social Networking, Portrait Photography, Commercial Photography, Management
Education
NHTI, Concord's Community College 1993 — 1996
Business Management
Champlain College 1992 — 1992
Accounting
Kearsarge Regional High School 1988 — 1992
High School Diploma
ACS, a Xerox Company June 2013 - Present
Newedge January 2011 - Present
ACS, a Xerox Company September 2006 - Present
ACS Inc.@ McDonalds Corporation 2006 - Present
Xerox 2006 - Present
ACS, a Xerox Company 2006 - Present
ACS-INC September 2006 - November 2010
Allstate August 2002 - September 2006
McDonalds Corporation August 2002 - September 2006
Allstate Financial 2002 - 2006
Skills
RMAN, Oracle ASM, Data Modeling, SQL Tuning, Oracle RAC, Oracle, Databases, Data Warehousing, Database Administration, Performance Tuning, Unix, PL/SQL, Microsoft SQL Server, Solaris, AIX, SQL, SDLC, ETL, Oracle Applications, IBM AIX, Perl
Education
MGR College 1993 — 1997
Master of Computer Applications (MCA), Computer and Information Sciences and Support Services
University of Madras 1993 — 1996
Master, Computer Applications
Christ College - Bangalore 1990 — 1993
Bachelor of Science (BS), Computer Science
Sears Holdings Corporation March 2012 - Present
ACS - A Xerox Company May 2010 - April 2012
DMN Global Services, Inc. October 2009 - May 2010
Volt Delta / Nortel Networks 1999 - June 2009
Volt Delta January 2004 - August 2006
Nortel 1994 - 2004
Skills
IT Service Management, Strategic Planning, ITIL, IT Operations, Change Management, Service Management, Incident Management, IT Governance, Team Building, Customer Relations, Business Planning, Business Strategy, Service Delivery, Customer Satisfaction, Vendor Management, Call Center, Telecommunications, Managed Services, IVR, Outsourcing, Customer Focus, IT Strategy, SLA, Resource Management, P&L Management, Integration, Team Leadership, IT Outsourcing, Team Management, People Management, Professional Services, Cross-functional Team..., Operations Management, Telephony, Customer Service, Process Improvement, Call Centers, Program Management, Unix, Management, Technical Support, PMP, Data Center, Strategy, Leadership, Sla, Requirements Analysis, Networking, Disaster Recovery, Analysis
Education
Concordia University-St. Paul
Bachelor's Degree
Northwestern Electronics Institute
Associate's Degree
206 Model Management June 2013 - Present
P.O.W.E.R May 2013 - Present
DayCare Center January 2010 - May 2013
AAFES May 2010 - July 2010
ACS, a Xerox Company December 2009 - April 2010
Burger King, AAFES September 2008 - October 2009
Skills
OS X, Microsoft Office, Customer Service, Graphic Design, Training
Education
Clover Park Technical College 2012 — 2012
River Ridge HS 2006 — 2008
HS, High School/Secondary Diplomas and Certificates
Elliott's Automotive Service, LLC January 2013 - Present
ACS, A Xerox Company February 2007 - December 2012
Education
Kaplan University 2010 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Chippewa Valley Technical College 2009 — 2010
Business Administration and Management, General
Immanuel Lutheran High School 1997 — 2001
NTT DATA Corporation September 2014 - Present
CSC - Computer Sciences Corporation August 2011 - September 2014
ACS, a Xerox Company December 2007 - August 2011
Fannie Mae 2001 - 2006
Skills
SDLC, Visio, SharePoint, Unix, Configuration Management, ClearQuest, CMMI, Integration, ITIL, Software Documentation, Agile Methodologies, VMware, Enterprise Architecture, Software Configuration..., ClearCase, Process Improvement, Scrum, Release Management, Business Analysis
Education
Clark Atlanta University
Bachelor of Science, Computer Information Systems
Quince Orchard High School
Magic Hair Company August 2012 - Present
Samuel Alexander PR March 2012 - Present
Samuel Alexander PR Group August 2009 - Present
Mckesson corporation March 2012 - September 2012
Capital One January 2010 - December 2011
ACS, a Xerox Company January 2010 - December 2010
Wells Fargo July 2006 - December 2008
Skills
Social Media Marketing, Digital Media, Public Relations, Project Management, Marketing, Salesforce.com, Marketing Strategy, Event Planning, PowerPoint, Team Building, Strategic Planning, Microsoft Excel, Marketing Communications, Media Relations, Social Media, Customer Satisfaction
Education
University Of Phoenix 2009 — 2011
Bachelor of Science, marketing
Community College of Philadelphia 1999 — 2002
Richmond Association Of Realtors, RealEstate
Zions Bancorporation January 2015 - Present
Ryan L. Foster January 1999 - Present
HyperX Media March 2014 - August 2014
Software Technology Group October 2010 - January 2014
SolutionStream August 2010 - December 2010
HOTWAX MEDIA February 2007 - July 2010
ACS, a Xerox Company June 2006 - December 2006
ACS, a Xerox Company May 2005 - June 2006
ACS, a Xerox Company February 2004 - May 2005
Skills
User Interface Design, Web Development, JavaScript, CSS, E-commerce, User Experience, Web Applications, Interaction Design, Open Source, jQuery, HTML, Graphic Design, XML, Agile Methodologies, User Experience Design, HTML 5, OFBiz, HTML5, Mobile Applications, Usability, JSON, Content Management, Information Architecture, ActionScript, Mobile Design, Wireframes, Wordpress, AJAX, Software Development, CMS, Training, Usability Testing, User-centered Design, Scrum, Magento, PHP, HTML + CSS, CSS3, JavaScript Frameworks, Branding, Java, Prototype, Software Prototyping, Prototype.js, User Stories, User Acceptance Testing, Content Strategy, Touch Interfaces, Adobe Experience Manager, Analytics
Education
College of Charleston
Bachelor of Science (B.S.), International Business
Trident Technical College
None July 2012 - Present
ExtendedStay Suites January 2005 - Present
ACS March 2010 - June 2010
ACS June 2007 - March 2010
ACS, a Xerox Company 2006 - 2010
ACS July 2006 - June 2007
Check N Go September 2005 - July 2006
Skills
typing and patience, Type, Data Entry, coordinator
Education
Rio Salado College 2003 — 2006
Associates, Psycology
Cheonggang Academy
Associates degree; Bachelor’s, Arts; Psychology
Carlisle Interconnect Technologies August 2014 - Present
Carlisle Interconnect Technologies October 2013 - August 2014
Walmart July 2011 - October 2013
ITT Technical Institute 2013 - 2013
ACS, a Xerox Company December 2009 - June 2011
University of Idaho August 2008 - June 2009
Central Washington University September 2006 - June 2008
Central Washington University June 2005 - June 2008
Skills
Microsoft Office, Java, Visual Basic, Linux, Ubuntu, Accurender, XP, Instrumentation, Multimeter, Mathematica, Software Installation, Matlab, Word, Troubleshooting, Excel, Computer Hardware, Windows, PowerPoint, Access, Outlook, Operating Systems, Customer Service, AutoCAD, Customer Relations, Printers, HTML, English, Research, MathCAD, Laptops, Sage, CSS, Databases
Education
ITT Technical Institute-Seattle 2013 — 2014
Associate of Applied Science (AAS), Electronics
University of Idaho 2008 — 2009
N/A, Physics
Central Washington University 2005 — 2008
BS, Physics
South Puget Sound Community College 1997 — 2001
ATA, Drafting
Shelton High School 1993 — 1997
Diploma
Blind and Sons HVAC, electrical and plumbing August 2015 - Present
American-EMS, Massillion, OH June 2014 - August 2015
Searching April 2014 - June 2014
Great Lakes Auto Group April 2013 - April 2014
unemployed January 2013 - April 2013
Catastrophe Management Solutions October 2012 - December 2012
Diebold June 2012 - October 2012
ACS, a Xerox Company February 2007 - November 2007
Wake Technical Community College January 2005 - May 2006
Skills
Word 2010, Excel 2010, Publisher, PowerPoint 2010, Outlook, GroupWise, Chrome, Firefox, AS400, alpha-numeric data entry, PowerPoint, Microsoft Excel, Event Planning, Customer Service, Microsoft Word, Retail, Telephone Skills, Microsoft Office, Microsoft Publisher, Groupwise, Public Speaking, Data Entry, IBM iSeries
Education
North Central State College 2009 — 2011
Associate's Degree, Human Services
Corning Community College 1990 — 1991
Mentalix, Inc. August 2012 - Present
ACS, a Xerox Company August 2011 - August 2012
Spherion January 2010 - May 2011
Skills
Active Directory, Troubleshooting, Windows 7, Technical Support, XP, Windows Server, Computer Hardware, Servers, VMware, Help Desk Support, ITIL, Software Installation, Laptops, Hardware, Software Documentation
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Computer Software Engineering
Collin County Community College 2010 — 2012
Associate of Science (A.S.), General Studies
JTS Consulting LLC July 2008 - Present
Aquent Studios April 2010 - Present
CRAIN COMUNICATIONS May 2009 - July 2009
ACS, a Xerox Company July 2008 - April 2009
ERNST & YOUNG LLP March 1985 - May 2008
HARCOURT BRACE JOVANOVICH PUBLICATIONS December 1982 - March 1985
CLEVELAND PRESS December 1965 - June 1982
Skills
Editing, Research, Press Releases, Photoshop, Feature Articles, PowerPoint, Microsoft Word, Books, Publicity, Web Site Production, Newspaper, Storytelling, Writing, Media Relations, Publishing, Blogging, Publications, Magazines, Newspapers, Social Media, InDesign, Journalism, Proposal Writing, QuarkXPress, Video, Internal Communications, Copywriting
Education
Cleveland State University 1963 — 1968
BA, English literature
Graduate of Benedictine High School
Bachelor of Arts (BA), English
Texas Association of School Boards June 2013 - Present
ACS, a Xerox Company September 2010 - June 2013
Travis County Courts December 2006 - September 2010
Austin Summer Musical for Children 1997 - 2009
Faske Lay & Co 1998 - 2006
Skills
ITIL, PMP, SharePoint, Visio, Software Project..., Windows, Documentation, MS Project, Requirements Gathering, Requirements Analysis, System Administration, Network Administration, Servers, Program Management, Management, Process Improvement, Project Management, IT Management, Software Documentation
Education
Western Governors University 2013 — 2015
Master of Business Administration (M.B.A.), IT Management
The University of Texas at Austin - The Red McCombs School of Business 2000 — 2003
Bachelor of Business Administration, Management Information Systems
Colorado School of Mines 1992 — 1993
Torchlight Academy August 2009 - Present
Torchlight Academy August 2007 - June 2010
Strayer University 2006 - 2010
ACS, a Xerox Company September 2007 - February 2009
ACS Call Center September 2007 - February 2009
Telamon Head start September 2005 - October 2008
Wendy's September 2006 - February 2008
Burger King June 2001 - January 2006
NC State August 1999 - December 2000
Big Lots February 1999 - October 2000
Skills
Director of Janitor, Cpr Certified, Customer Service
Education
Cornerstone University 2010 — 2012
Strayer University, Business Admin
Strayer University 2005 — 2012
BA Business AdministrationAssociate, Computer Information Systems
Wake Tech Community College 2007 — 2008
Early Childhood, Education
Wake Technical Community College 2007 — 2008
Early Childhood Eucation, Education
CCC/Pamlico Community College 1995 — 1997
CNA, Nursing
Aurora High School 1991 — 1995
Diploma, 9-12
Charter College November 2014 - Present
Assisted Living Concepts December 2012 - December 2013
ACS, a Xerox Company July 2011 - December 2011
Retail Imaging November 2008 - January 2009
North Coast Phone and Computer April 2007 - June 2007
Skills
Phlebotomy, Interpersonal Skill, NCMA, Cpr Certified, Vital Signs, Customer Service, Always Punctual, Troubleshooting, Linux, OS X, Networking, Windows, Ubuntu, A+ Certified, Mac, Debian, Disaster Recovery, Medical Assisting, Medical Billing, CPR Certified, Problem Solving, Technical Support, Medical Terminology, HIPAA, Microsoft Word, Time Management, PowerPoint, Data Entry
Education
Charter College - Vancouver 2014 — 2015
Bachelor's degree, Health Care Administration
Charter College-Vancouver 2012 — 2013
Associate of Arts and Sciences (AAS) Medical Assisting, Medical/Clinical Assistant
Charter College-Vancouver 2012 — 2012
Certificate, Medical/Clinical Assistant
Clark College 2009 — 2010
CCNA course Ceritificate, Compiuter Networking
Tongue Point Job Corp Center 2003 — 2006
High School, Advance Computer Service Technician
LinkVisum Consulting Group May 2012 - Present
Serco - North America November 2010 - May 2012
TEK Systems September 2010 - October 2010
ACS, a Xerox Company January 2006 - March 2010
Chesapeake Center June 2001 - December 2005
Skills
Team Building, Staff Development, Process Engineering, Payroll Processing, Workflow Analysis, Instructional Design, Analysis, Organizational..., Leadership Development, Coaching, Interviewing, Mentoring, Change Management, Writing, Research, Curriculum Design, Teaching, Employee Engagement, Supervisory Skills, PowerPoint, Performance Management, Outlook, Public Speaking, Microsoft Office, Problem Solving, Word, Process Improvement, Proposal Writing, Technical Writing, Adult Education, Training, Needs Analysis, Instructor-led Training, Learning Management, Learning Management..., Captivate, Organizational..., E-Learning, Interviews
Education
University of Baltimore 2000 — 2003
MS, Industrial/Organizational Psychology
Clarion University of Pennsylvania 1996 — 2000
BA, Psychology/Sociology
Maryland State Department of Education: Provisional
Degree, Psychology
Oil City Sr. High School
Prosci
ACS, A Xerox Company July 2009 - Present
FFP Global 2007 - 2009
Extensions Business Solutions 2001 - 2007
EXODUS Communication & Technologies Ltd. 2000 - 2002
Education
Community College of Rhode Island 1991 — 1992
Associates, Computer Science
College of Lake County 1990 — 1991
N/A, Computer Science
ACS, A Xerox Company November 2009 - Present
Skills
Event Planning, Recruiting, Customer Service, Fundraising, Training, Public Speaking, Program Management, Team Building, Leadership Development, Sales, Coaching, Community Outreach, Nonprofits, Social Networking, Customer Satisfaction, Leadership, Marketing, Public Relations
Education
Central State University 1985 — 1989
B.A.
Evanston Township 1979 — 1983
Diploma
Life Care Centers of America October 2014 - Present
Bricolage Games November 2013 - April 2015
Cascade Park Communities May 2014 - October 2014
Cascade Park Communities March 2014 - October 2014
Issaquah School District September 2011 - November 2013
Issaquah School District October 2011 - May 2012
ACS: A Xerox Company February 2011 - May 2011
Macy's November 2010 - January 2011
inkRiot Clothing April 2010 - January 2011
Target October 2009 - August 2010
Skills
Certified Nursing..., CPR Certified, First Aid, Healthcare, Mental Health, Elder Care, Childcare, Compassion, Time Management, Organization, Customer Experience, Customer Service, Customer Service..., Sales, Cashiering, Fine Art, Photography, Teamwork, Retail Sales, Inventory Management, Telephone Skills, Retail, Food Service, Microsoft Excel, Microsoft Word, Nursing, Photoshop, Public Speaking
Education
Excel Health 2014 — 2014
Certification, Certified Nurse Assistant
Central Washington University 2006 — 2009
Bachelor of Fine Arts (B.F.A.), Studio Art
University of Idaho 2005 — 2006
Bachelor of Fine Arts (B.F.A.), Studio Art
Skyline High School 2001 — 2005
High School Diploma, General Studies
Doctor On Demand October 2014 - Present
Convergys April 2012 - July 2014
Convergys April 2012 - July 2014
Convergys December 2012 - March 2013
Convergys April 2012 - March 2013
CRS Designs May 2011 - January 2013
Yahoo! July 2010 - May 2011
United States December 2007 - December 2010
ACS, a Xerox Company August 2008 - April 2009
Essex Materials June 2005 - February 2007
Skills
Editing, Web Design, Call Centers, Creative Writing, Customer Service, Time Management, Copy Editing, Troubleshooting, Blogging, Storytelling, Direct Sales, Advertising Sales, Social Media, Social Media Marketing, Social Networking, Marketing, Microsoft Office, Microsoft Excel, HTML, Content Management, Investigative Reporting, Journalism, Sales, Writing, Reporting & Analysis, VBA, HTML 5, Photography, Content Development, Typing 55-70 WPM, Reporting Systems, CSS, CSS3, MySQL, Team Management, Management, Technical Leadership, SEO, WordPress, Online Marketing, Training, Team Leadership, Technical Support, Multimedia, Facebook, Newsletters, Performance Reviews, Reviews, Technical Writing
Education
Chemeketa Community College 2008 — 2009
NA, Journalism and Music
Ocean Dunes High 2006 — 2007
Diploma, Journalism/Marketing
Comcast May 2011 - Present
ACS, a Xerox Company December 2010 - May 2011
Affiliated Computer Services A Xerox Company December 2009 - August 2010
Mrs. Fields Gifts December 2007 - January 2009
eBay April 2005 - December 2007
ACS June 2004 - April 2005
Unicity International June 2001 - October 2003
PageNet, Arch Wireless October 1998 - May 2001
AT&T / Citicorp Universal Card January 1997 - October 1998
Chemical Bank/Chase/First Data Resources August 1994 - December 1996
Skills
Project Management, Forecasting, Customer Satisfaction, Recruiting, Workforce Management, Operations Management, Management, Process Improvement
Education
Converse College 1978 — 1982
BA, Music Performance
Frostburg State University
Alerus Financial July 2015 - Present
Target March 2012 - July 2015
Best Buy Corporate Office March 2009 - February 2012
Best Buy June 2007 - March 2009
ACS, a Xerox Company 2004 - 2007
Upstream, LLC (formerly Rosenbluth International) January 1999 - November 2004
Eau Claire Public School District January 1998 - August 1998
Skills
Leadership, Program Management, Strategy, Management, Retail, Customer Service, Technical Training, Organizational..., Team Leadership, Cross-functional Team..., Performance Management, Employee Training, Workshop Facilitation, Outlook, Curriculum Development, Instructional Design, Strategic Planning, Training, Consulting, Leadership Development, Process Improvement, Team Building, Project Management, Coaching
Education
Concordia College 1993 — 1997
B.A., Secondary Education, French
Florida Department of Children and Families August 2014 - March 2015
Florida Department of Health March 2013 - September 2013
FL Department of Agriculture 2011 - 2012
Florida State College of Communication & Science Disorders November 2010 - May 2011
ACS, a Xerox Company December 2009 - October 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Access, Outlook, PowerPoint, Office Administration, Data Entry, Microsoft Publisher, Customer Service, Invoicing, Time Management, Fax, Telephone Skills, Computers, Process Scheduler, Call Centers, Outlook Express, Lotus Notes, Groupwise, InDesign, Peachtree, QuickBooks, Case Management, Social Services
Education
Colorado Technical University
Associates-current student, Information Technology
Tallahassee Community College
Information Services Group April 2015 - Present
North Highland January 2015 - March 2015
ADP September 2011 - December 2014
ADP September 2011 - December 2014
ACS, a Xerox Company February 2008 - September 2011
Cedar Advisory May 2007 - January 2008
Perfect Commerce September 2004 - April 2007
Pantellos September 2004 - April 2007
Perfect Commerce September 2004 - April 2007
Software AG March 2003 - September 2004
Skills
Cloud Computing, Public Sector Practices..., Solution Selling, SaaS, BPO, Outsourcing, Information Technology, Enterprise Software, Vendor Management, Professional Services, Product Management, Public Sector, Business Intelligence, ERP, Program Management, CRM, Management, Change Management, Business Development, Start-ups, Leadership, Strategy, Account Management, Integration, Direct Sales, Management Consulting, B2B, Data Center, E-commerce, New Business Development, Managed Services, Team Building, Sales, Sales Management, Strategic Partnerships, Sales Process, Salesforce.com, Mergers & Acquisitions, Entrepreneurship, Consulting, Cross-functional Team..., Process Improvement
Education
Clarion University of Pennsylvania 1976 — 1980
B.S.
University of South Florida
MBA
Deloitte Consulting May 2012 - Present
Cummins Power South June 2011 - May 2012
ACS, a Xerox Company June 2010 - June 2011
Georgia-Pacific LLC May 2009 - June 2010
Georgia Pacific 2007 - May 2009
Georgia Pacific 2006 - 2007
Georgia Pacific 2006 - 2006
Macy's 2003 - 2006
Turner Broadcasting 2003 - 2004
Skills
Financial Analysis, Accounting, Analysis, Forecasting, Financial Statements, Management Accounting, Account Management, Operations Management, Training, Budgets, Risk Management, Project Management, Project Planning
Education
Clark Atlanta University 2007 — 2009
2009, MBA: Finance
Clark Atlanta University 2002 — 2006
BA, International Business & Finance
Hewlett-Packard October 2014 - Present
ACS, a Xerox Company June 2011 - Present
Hewlett-Packard November 2012 - October 2014
Skills
Servers, Troubleshooting, Routers, WAN, Networking, Analysis, Training, SNMP, Policy, Active Directory, Windows Server, VMware, Systems Analysis
Education
Catonsville Community College 2010 — 2011
Associate of Arts and Sciences (AAS), Network Technology
Community College of Baltimore County 2009 — 2011
Associate of Arts and Sciences (AAS), Network Technology
Dreyer's Grand Ice Cream February 2008 - September 2009
ACS, a Xerox Company August 2003 - February 2008
Skills
Outlook, Administrative..., Data Entry, Microsoft Excel, PowerPoint, Microsoft Word, Access, Customer Service, Accounts Payable, Spreadsheets, Microsoft Office
Education
Colorado Technical University 2013 — 2017
Bachelor of Science in Business Administration, Project Management
Golden West College 1993 — 1996
General Studies, General Studies
FI$Cal Project June 2013 - Present
California State Lottery October 2012 - June 2013
ACS, a Xerox Company July 2010 - October 2012
Hewlett-Packard January 2008 - July 2010
Electronic Data Systems July 2004 - January 2008
Electronic Data Systems July 2001 - July 2004
Electronic Data Systems December 2000 - July 2001
Skills
IT Management, Data Center, ITIL, IT Operations, IT Service Management, Service Delivery, Active Directory, Process Improvement, Infrastructure, Servers, Business Intelligence, System Deployment, Project Management, Troubleshooting, IT Outsourcing, Incident Management, Requirements Gathering, Change Management, Information Technology, Testing, Help Desk Support, Disaster Recovery, IT Strategy, Strong organizational..., System Administration, Operations Management, IT Infrastructure..., Release Management, Technical Support, Strong interpersonal,..., Proven analytical and..., Security, Process Management, Quality Management, Highly detail oriented, Project Planning, Deployment, Desktop Support, Help Desk Implementation, Healthcare Information..., IT Audit, Process Control, Quality System, Vendor Management, Budget Monitoring, IT Budgetting, Enterprise Architecture, Network Administration
Education
Cosumnes River College 2003 — 2005
System Administrator Certificate, IT
Cosumnes River College 2001 — 2003
Network Engineering Certificate, IT
Canteen Service Co. August 2013 - Present
Express Employment Professionals May 2012 - August 2013
Examiner.com March 2009 - May 2012
ACS, a Xerox Company September 2010 - March 2012
Precision Interconnect January 2000 - April 2002
Skills
Certified Trainer, Office Management, Microsoft Office, Microsoft Publisher, Dreamweaver, Inventory Management, Technical Writing, Technical Documentation, Technical Support, Customer Service, Customer Retention, Customer Support, Graphic Design, Desktop Publishing, Blogging, Forklift Operator, Proofreading
Education
Concordia University-Portland 1997 — 1999
Bachelor of Science, Business Management
Clark Community College 1981 — 1985
Associate of Arts and Sciences (AAS), General Studies
CPI Corp. August 2012 - Present
Call it Simple September 2011 - Present
ACS, a Xerox Company August 2011 - March 2012
Sleepy Giant November 2010 - June 2011
Vinfolio March 2008 - June 2008
NHN USA, Inc October 2007 - March 2008
Vivendi Universal August 2007 - October 2007
MoneyMakerGroup.com June 2006 - July 2007
GameStop August 2006 - December 2006
Alacre 2005 - 2006
Skills
Certified Project..., Quality Assurance, Social Media, Facebook, Customer Service, OS X, Project Management, Photoshop, Databases, Social Networking, Community Management, Microsoft Excel, HTML, Management, Time Management, Microsoft Word, Windows, WordPress, User Experience, Microsoft Office
Education
Le Cordon Bleu 2008 — 2009
None, Culinary Arts
Cerritos College 2001 — 2003
None, Computer Science
Mayfair High School 1996 — 2001
Department of Veterans Affairs September 2012 - September 2013
Centurylink March 2011 - March 2012
ACS, a Xerox Company May 2009 - October 2010
Skills
Data Entry, Access, Outlook, Spreadsheets, Leadership, Microsoft Excel, Sales, Microsoft Word, Customer Service, Marketing, Process Improvement, Social Networking, Training
Education
Colorado Technical University-Online 2011 — 2013
Bachelors of Science, Financial Forensics and Fraud Investigation, 3.45
CGI January 2015 - Present
CGI December 2013 - January 2015
CarbonWA October 2013 - December 2013
ABN Technologies LLC January 2013 - November 2013
People for Kyle Taylor Lucas June 2013 - August 2013
Organizing for America - WA May 2012 - November 2012
ACS, a Xerox Company November 2010 - August 2011
ACS, a Xerox Company August 2008 - November 2010
Department of Labor and Industries November 2007 - July 2008
Skills
Leadership Development, Team Management, Administrative Support, Written Presentations, Organizational..., Employee Retention, Public Speaking, Blogging, Writing, Interviewing, Editing, Social Media, Research, Microsoft Office, Interviews, Coaching, Staff Retention, Administrative..., Customer Service, Management, Community Outreach, Volunteer Management, Program Management, Government, Public Relations, Organizational..., Data Analysis, Community Organizing, Policy, Public Policy, Social Networking, Grassroots Organizing, Event Planning, Team Leadership, Facebook, Fundraising, Political Campaigns, Politics, Grassroots
Education
The Evergreen State College 2010 — 2013
Liberal Arts
Centralia College 2005 — 2007
Associate Degree, Liberal Arts
Centralia High School 2004 — 2007
High School Diploma
Searching for Entry Level Position September 2011 - Present
Office Depot May 2009 - September 2010
ACS, a Xerox Company August 2007 - December 2007
Lexington-Fayette Urban County Housing Authority January 2006 - March 2006
College for Technical Education September 2005 - March 2006
Dominos Pizza Enterprises May 2004 - December 2004
Wal-mart September 2003 - May 2004
Arkansas Department of Corrections January 2000 - October 2000
The Parkette Drive-In Restaurant April 1995 - December 1999
United Transportation Cab Company October 1993 - April 1995
Skills
Coding ICD-9-CM, CPT,..., Information Security..., Database Management, Customer Service, Billing, CPT, Administrative Support, ICD-9, Data Entry, Microsoft Office, Excel, Administration, Word, Problem Solving, PowerPoint, Outlook, Documentation, Customer Relations, Customer Satisfaction, Supervisory Skills, Windows, Scheduling, Call Center, Healthcare, HIPAA, Typing, Databases, Policy, Retail, Compliance, SQL, Coordination, Operating Systems, Time Management, Teamwork, Inventory Management, Analysis
Education
Colorado Technical University 2009 — 2011
ASMBC, Associates of Science, Medical BIlling and Coding
Kareema's Dance Class 2006 — 2006
College of Techinical Education 2005 — 2006
Certification, Automated Office Skills
Arkansas Department of Corrections 2000 — 2000
Certification, Criminal Law
MGM Resorts International January 2015 - Present
Xerox Services 2012 - January 2015
ACS, a Xerox Company May 2011 - April 2012
MGM Resorts International December 2009 - May 2011
MGM MIRAGE May 2006 - December 2009
TEKsystems September 2005 - May 2006
8TH Judicial District Court September 1997 - January 2005
Skills
Active Directory, Windows Server, VMware, Computer Hardware, Troubleshooting, Servers, System Administration, Hardware, XP, Disaster Recovery, Windows, Data Center, IT Management, Windows 7, A+ Certified, Citrix, Microsoft Exchange, Help Desk Support, Network Administration, Group Policy, System Deployment, SSIS, VMware ESX, Software Installation, Technical Support, DHCP, DNS, Switches, Operating Systems, VPN, Network Security, LAN-WAN, Microsoft Certified..., Cisco IOS, Windows XP, Cisco Technologies, IT Operations, TCP/IP, Computer Security, ITIL, Virtualization, Security, SharePoint, Networking, Security+
Education
Community College of the Air Force 1985 — 1992
AS, Information Systems
Outpost Natural Foods Cooperative August 2012 - Present
Lowe's May 2010 - August 2012
The Home Depot March 2008 - February 2010
The Home Depot September 2004 - March 2008
ACS, a Xerox Company October 2002 - September 2004
Wauwatosa Title & Closing Services April 2002 - October 2002
Spherion September 2000 - December 2001
United Parcel Service February 1999 - September 2000
United Parcel Service May 1998 - February 1999
Skills
Employee Relations, Succession Planning, Performance Management, HRIS, Conflict Resolution, Employee Training, Microsoft Office, Onboarding, Talent Acquisition, Workforce Planning, Benefits Administration, FMLA, Talent Management, Employee Engagement, Deferred Compensation, College Recruiting, Personnel Management, New Hire Orientations, Performance Appraisal, Policy, Employee Benefits, Organizational..., HR Policies, Human Resources, Coaching, Employment Law, Employee Handbooks, Leadership Development, Management, Temporary Placement, Recruiting, Payroll, Interviews, Training, Sourcing, Job Descriptions, Labor Relations, Applicant Tracking..., HR Consulting, Hiring, EEO, Leadership, Union Avoidance
Education
Cardinal Stritch University 2001 — 2003
Masters, Business Management
University of Wisconsin-Milwaukee - Lubar School of Business 1994 — 2000
Bachelor's, Human Resources Management
Allscripts September 2012 - Present
MFG.com April 2012 - August 2012
ACS, a Xerox Company November 2010 - April 2012
ACS, A Xerox Company 2009 - December 2010
ACS July 2007 - November 2009
McKesson January 2007 - July 2007
Per-Se Technologies October 2001 - July 2007
MultiSoft July 1996 - August 1997
Cornell University May 1986 - December 1995
Skills
MBA, PMP, Program Management, Business Management, Project Portfolio..., IT Management, PMO, Data Center, Integration, Team Leadership, PMI, Six Sigma, SDLC, Management, Business Analysis, Business Process, Project Management, Cross-functional Team..., Outsourcing, Process Improvement, Agile Methodologies, Project Planning, Enterprise Software, Leadership, Project Delivery, ITIL, Team Management, Software Development, Security, Quality Assurance, Information Technology, IT Strategy, Consulting, Vendor Management, E-commerce, Business Intelligence, Business Process..., Databases
Education
Georgia Institute of Technology - Georgia Tech College of Management 2008 — 2011
MBA, IT Management and Strategic Management
Cornell University 1992 — 1996
Bachelor of Science, Business Management & Marketing
Xerox April 2012 - Present
Affiliated Computer Services February 2009 - Present
ACS 2009 - Present
Affiliated Computer Services November 2002 - February 2009
ACS, a Xerox Company 2004 - 2009
Affiliated Computer Services November 2001 - November 2002
Education
Collin County Community College 2003 — 2004
Information Technology
ACS, a Xerox Company August 2007 - Present
Aptitune Corporation June 1999 - August 2007
Skills
Analysis, ITIL, VMware, IT Management, Active Directory, Security, Linux, Disaster Recovery, Technical Support, Management, Hardware, Unix, Operating Systems, Servers, Data Center, System Administration, Access, SharePoint, Windows Server
Education
Clark University 2007 — 2008
PC & Networking Administration
Southern New Hampshire University 2002 — 2004
Computer Information Systems
ACS, a Xerox Company October 2007 - Present
Doran's Chance Farm May 1998 - November 2010
Roadway Data Systems February 2003 - October 2007
Skills
Testing, SDLC, Troubleshooting, Unix, SQL, Integration, XML, Program Management, Quality Assurance, HTML, Requirements Analysis, Linux, ASP.NET, Perl, ArcGIS Explorer, CAD, Agile Methodologies, Leadership, Call Center, Java, ArcGIS, MadCap Flare, ISO 9001, Digital Recording, ESRI, Python, Internal Audit, Time Management
Education
University of Phoenix 2010 — 2011
Carroll Community College 2000 — 2003
AA, Arts
ACS, a Xerox Company October 2010 - Present
Merrill Communications May 1998 - October 2010
Skills
Microsoft Office, Health Information..., Health Information..., AS400, SQL, Project Coordination, Adobe Acrobat, Detail Orientation, Customer Relations, Systems Analysis, System Testing, Help Desk Support, Help Files, Digital Printing, Medical Records, Healthcare, Healthcare Information..., Customer Service, User Documentation, User Training, IBM iSeries, SharePoint
Education
College of St. Scholastica 2012 — 2013
Master's, Health Information Management
The College of St. Scholastica 2010 — 2011
Graduate Certificate, Health Information Management and Exchange
College of Saint Benedict 1994 — 1998
Bachelor, Business Management
The Scotts Miracle-Gro Company October 2012 - Present
sds business services GmbH, A Xerox Company April 2010 - October 2012
ACS, a Xerox Company April 2006 - April 2010
TRECA February 2006 - April 2006
Honda of America May 2005 - February 2006
Skills
Hardware
Education
Realschule Luebeck 1983 — 1989
HS Diploma, English, Math, Physics, History
Columbus State Community College
Xerox May 2012 - Present
DC Chamber of Commerce 2006 - Present
Leadership Greater Washington 1999 - Present
National Forum for Black Public Administrators 1982 - Present
Mt Jezreel Baptist Church 1990 - 2014
Mt Jezreel Baptist Church 1990 - 2014
ACS, A Xerox Company 2010 - May 2012
ACS October 2001 - February 2010
Affiliated Computer Services 2001 - 2010
Girl Scout Council of the Nation's Capital 1999 - 2005
Skills
Program Management, Strategic Planning, Team Building, Conflict Resolution, Government Contracting, Organizational..., Business Development, Project Planning, Leadership, Leadership Development, Marketing, Proposal Writing, Public Relations, Event Planning, Business Process..., Executive Management, Policy, Business Strategy, Government, Vendor Management, Team Leadership, Public Speaking, Budgets, Change Management, Outsourcing, Analysis, Operations Management, Nonprofits, Customer Service, Process Improvement, Performance Management, Strategy, New Business Development, Fundraising, Project Management, Coaching, Staff Development, Cross-functional Team..., Contract Negotiation, Employee Relations, Public Policy, Community Outreach, Program Development, Management, SDLC, Research, Contract Management, Start-ups, Management Consulting, Business Analysis
Education
Howard University 1974 — 1976
Master of Urban Systems Engineering, Urban Systems Engineering
Clark University 1970 — 1973
BA, Math and Psychology
The Jakxan Group, LLC August 2014 - Present
Xerox 2013 - August 2014
Xerox 2013 - 2013
Xerox 2010 - 2012
MedSolutions 2008 - 2010
Jakxan Fidelis, LLC 2007 - 2010
Accenture 2007 - 2008
ACS, a Xerox company 2005 - 2007
Qualifacts Systems Inc. 2004 - 2005
Infoadvantage, Inc. / Deloitte & Touche 2001 - 2004
Skills
Program Management, Vendor Management, Integration, Healthcare Information..., Project Portfolio..., PMP, Medicaid, Project Management, Business Development, Health Information..., Enterprise Software, Information Technology, Government Contracting, Contract Management, Healthcare Consulting, HIPAA, SDLC, Consulting, Business Process..., Healthcare Management, Project Planning, Leadership, Operations Management, Governance, Public Health, PMO Services, IT Strategy, Process Improvement, Medicaid Management..., Healthcare IT, Strategic Technology..., Strengthening Client..., Eligibility Services, Executive Management, Lean Six Sigma, Revenue Cycle Management, Enterprise Portfolio..., P&L Management, Enterprise Account..., Offshore Management, Solution Architecture, Account Management, IV&V, Healthcare, Data Management, Management Consulting, Government Proposals, Proposal Writing
Education
College of Charleston 1997 — 2000
BS
College of Charleston 1997 — 2000
BA
Seton Hall University 2009 — 2010
Colorado State University 2013 — 2015
Master of Science (M.S.)
Net Core Technologies, Inc. June 2000 - Present
The Third Degree Band 2004 - Present
DynTek November 2012 - June 2013
ACS, a Xerox Company January 2012 - November 2012
Clearwire January 2010 - January 2012
Station Casinos December 2008 - July 2009
TelePacific Communications July 2007 - September 2008
Clark County School District 2006 - 2008
Skills
CCNP, CCNA, Cisco Technologies, Network Design, Networking, Network Engineering, Juniper, Switches, Computer Network..., Routers, VoIP, BGP, WAN, Network Administration, OSPF, EIGRP, LAN-WAN, Cisco Nexus, Cisco IOS, DNS, SIP, TCP/IP, IP, Ethernet, Firewalls, Routing, Wireless Networking, Network Architecture, MPLS, Cisco Certified, Troubleshooting, Security, Operating Systems, Software Installation, MPLS VPN, Data Center, Linux, System Administration, VLAN, VPN, Frame Relay, Servers, JUNOS, Switching, QoS, Network Security, Routing Protocols, Cisco Routers, IPSec, RIP
Education
Hypnosis Motivation Institute 2009 — 2009
Advanced Hypnotherapy Instruction, Hypnotherapy
College of Southern Nevada 2005 — 2008
AAS, Electrical Engineering
RelayHealth February 2012 - Present
Deloitte Consulting November 2010 - December 2011
ACS, a Xerox Company 2008 - January 2011
VCG Inc. May 2006 - May 2008
Kurt Salmon Associates April 2005 - April 2006
Ernst & Young April 2004 - April 2005
Turner Broadcasting April 2003 - April 2004
Siemens-Dematic 2000 - 2002
Attachmate 1991 - 1997
Skills
Technical Architecture
Education
Carnegie Mellon University 1974 — 1979
B.S., Chemistry
Xerox August 2014 - Present
Xerox 2011 - Present
ACS, a Xerox Company June 2011 - August 2014
EDS, a HP Company December 2009 - June 2011
ExcellerateHRO October 2007 - December 2008
Electronic Data Systems April 2005 - September 2007
Towers Perrin December 2003 - April 2005
Skills
User Experience Design, HTML5, CSS3, CSS, XML, Image Editing, jQuery, JavaScript, Photoshop, Dreamweaver, InDesign, Web Design, Requirements Gathering, Frameworks, Requirements Analysis, Workstream, Photography
Education
Clarion University of Pennsylvania 1996 — 2000
CIS
American Airlines August 2013 - March 2015
Xerox February 2013 - January 2015
Xerox November 2009 - December 2012
Xerox April 2006 - November 2009
ACS A Xerox Company April 2006 - November 2009
Global Tech Solutions February 2005 - May 2006
Global Technology Solutions Group - GTSG 2005 - 2006
Verizon Online Business Solutions April 2003 - June 2005
Verizon Business 2003 - 2005
Microsoft 2003 - 2003
Skills
Data Center, SDLC, Call Center, Visio, Vendor Management
Education
Collin County Community College 1995 — 1996
Business/Corporate Communications
Texas Southern University
Computer Science & Information Technologies
ACS - A Xerox Company April 2010 - Present
Affiliated Computer Services (ACS) February 2007 - January 2011
21st Century Insurance September 2005 - October 2006
T-Mobile December 2004 - June 2005
Merkafon April 2002 - November 2004
Skills
Call Center, Customer Satisfaction, Operations Management, Vendor Management, Workforce Management, Six Sigma, Start-ups, Training, Call Centers, BPO, Business Process..., Telecommunications, Leadership, Human Resources, Management, Process Improvement, Recruiting, Troubleshooting, Sales Operations, Customer Service, Outsourcing
Education
Columbia College 1986 — 1987
Communications w/ emphasis in journalism
ACS, a Xerox Company February 2010 - Present
Columbine Health Systems 2008 - 2009
Colorado State University 2007 - 2007
Boulder Medical Center 2001 - 2007
Education
Colorado State University 2006 — 2008
Masters, Biomedical Science
University of Colorado Boulder 1995 — 1999
BA, Humanities
VCGCB, State of California October 2014 - Present
Revenue Solutions, Inc. June 2014 - October 2014
Xerox January 2012 - May 2014
ACS, a Xerox Company January 2011 - January 2012
EDS January 2005 - January 2011
HP Enterprise Services January 2005 - January 2011
Wyeth Pharmaceuticals October 2004 - December 2004
Case Consult India 1995 - 2000
Skills
Software Development, SDLC, Agile Methodologies, Testing, SOA, IIS, Enterprise Software, SharePoint, Software Project..., Microsoft SQL Server, Architecture, PL/SQL, Requirements Analysis, Enterprise Architecture, .NET, Oracle, Architectures, C#, XML, Integration, Java Enterprise Edition, SQL, Solution Architecture, ASP.NET, Visual Basic, Systems Analysis, Visio, Scrum, PhoneGap, HTML 5, jQuery, jQuery UI, jQuery Mobile, Maven, Powershell, REST, JSON, VMware Workstation, Unix, Visual Studio, Visual Studio Team..., ASP.NET MVC, ASP.NET AJAX, ASP, HTML, WCF Services, Android Development, Eclipse, Intel XDK, Phonega
Education
University of Idaho 2000 — 2002
ME, Computer Engineering
College of Engineering, Trivandrum 1991 — 1995
B.Tech, Electrical & Electronics Engineering
University of Kerala 1991 — 1995
Bachelor of Technology (B.Tech.), Electrical & Electronics Engineering
BHSC, Inc August 2014 - Present
ACS, a Xerox Company July 2009 - August 2014
Northrop Grumman October 2007 - July 2009
Keane Federal Systems December 2006 - October 2007
Dell, Inc June 2005 - December 2006
Keane Federal Systems November 1998 - June 2005
Skills
Business Development, Strategy, Technical Recruiting, Sales Management, Public Speaking, Sales, Leadership, Sales Operations, Government Contracting, Process Improvement, Program Management, Time Management, Management, Professional Services, Mergers, Recruiting, Published Author, Strategic Planning, SDLC, Creative Writing, Teamwork, Mergers & Acquisitions, Networking, Cloud Computing, Enterprise Software, Account Management, Healthcare, Executive Management, Management Consulting, Consulting, Staff Development, Business Intelligence, Microsoft Excel, Talent Acquisition, Security Clearance, Vendor Management, CRM
Education
Virginia Union University 1993 — 1997
BA, Psychology
Martinsville High School 1990 — 1993
Colorado Technical University
MBA, Information Technology
ACS, a Xerox Company January 2005 - December 2011
ACS Education Services 1998 - 2004
Skills
Learning Management, Instructor-led Training, Performance Consulting
Education
Cornell University 2000 — 2002
ILR Employee Relations Management Certification
Quinnipiac University - School of Business
Business Management
Mercer September 2011 - Present
ACS, a Xerox Company August 2010 - September 2011
ExcellerateHRO October 2003 - August 2010
Kwasha Lipton and Unifi August 1990 - October 2003
Skills
Management, Employee Benefits, Benefits Administration, Defined Benefit, 401k, Outsourcing, Vendor Management, Performance Management, HRIS, Human Resources, Pensions, BPO, Talent Management, Change Management, Process Improvement
Education
Columbia University - Columbia Business School 1995 — 1997
MBA
Haverford College 1984 — 1988
BA, Political Science
ACS, a Xerox Company August 2010 - Present
Towers Perrin/EDS/ExcellerateHRO/HP/ACS August 1995 - Present
Towers Perrin August 1995 - March 2005
HR contracting June 1994 - August 1995
Education
Capella University 2010 — 2012
Masters, Human Services
King's College 1990 — 1994
BS, Human Resources
State Farm Agent March 2013 - Present
State Farm Insurance December 2011 - February 2013
ACS, a Xerox Company June 2008 - December 2011
SLFC 2006 - 2008
Student Loan Finance Corporation July 2003 - June 2006
Skills
Process Improvement, Leadership, Project Management, Risk Management, Strategic Planning, Six Sigma, Business Analysis, Program Management, SDLC, Visio, Business Process..., PMO, Change Management, Vendor Management, Team Building, Life Insurance, Fixed Annuities, Property & Casualty..., Mutual Funds, Commercial Insurance, Insurance and Financial...
Education
Capella University 2006 — 2008
Masters, MBA-Project Management
Northern State University 1999 — 2003
BS, Elementary Education
Cisco June 2015 - Present
Costco Wholesale March 2015 - June 2015
Tableau Software December 2013 - March 2015
Costco Wholesale June 2012 - November 2013
Tideworks Technology September 2011 - June 2012
ACS, a Xerox Company July 2000 - January 2012
Ameritech/Anixter/SBC May 1998 - May 2000
Skills
Data Center, WAN, Switches, Virtualization, WLAN, Cisco Technologies, Networking, Cisco Routers, PIX, Cisco Nexus, Cisco Certified, Large Scale Enterprise..., Cisco Firewalls, Cisco Switches, Cisco Load Balancers..., Wirless Design, Cisco Identity Services..., PKI, Firewalls, Disaster Recovery, Infrastructure, Load Balancing
Education
Christian Brothers University 1996 — 2000
B.S, Electrical Engineering
EMSI April 2014 - Present
TargetIT May 2013 - March 2014
Alcovy CASA August 2012 - 2013
Outcomes Health Information Solutions October 2010 - May 2012
ACS, a Xerox Company February 2003 - October 2010
ACS, a Xerox Company September 2005 - April 2008
ACS, a Xerox Company October 2004 - September 2005
ACS, a Xerox Company February 2003 - October 2004
Skills
Six Sigma, Call Center, Workforce Planning, Microsoft Access, Process Improvement, Leadership, Management, Analysis, Change Management, CRM, Vendor Management, Medicaid, Operations Management, Healthcare, Workforce Management, Team Building, Outsourcing, Training, Project Management, Insurance, HIPAA, Call Centers, Healthcare Information..., Strategy, Cross-functional Team..., Software Documentation, Program Management, Data Analysis, Visio, Business Process, Business Development, Budgets, PMP, Customer Service, Strategic Planning, Business Analysis, Business Process..., Employee Relations, ERP, Executive Management, Policy, Quality Assurance, Team Leadership, Integration, Project Planning, MS Project, Performance Management, PMO, Testing, Requirements Gathering
Education
Colorado Technical University 2015 — 2016
Master of Business Administration (M.B.A.)
Capella University 2013 — 2014
Bachelor of Business Administration (B.B.A.), Project Management
ACS a Xerox Company July 2004 - Present
Mellon Financial October 1997 - July 2004
Skills
Program Management, Project Management, Project Planning, Quality Assurance, Risk Management, Service Delivery, Strategy, Team Management, Vendor Management, Analysis, Business Analysis, Business Process, Business Process..., Change Management, Cross-functional Team..., Data Analysis, Employee Benefits, Leadership, Management, Microsoft Excel, Microsoft Office, Outsourcing, Operations Management, Process Improvement, Team Leadership
Education
Cornell University
Solutran August 2015 - Present
Xerox 2012 - 2015
ACS, A Xerox Company 2004 - April 2012
ACS June 2001 - April 2012
ACS 1996 - 2008
Lockheed Martin June 1996 - June 2001
New York State February 1986 - June 1996
NYS Government 1986 - 1996
Skills
Vendor Management, Process Improvement, Change Management, Business Process..., Business Analysis, Project Management, BPO, ITIL, Cross-functional Team..., Proposal Writing, Requirements Analysis, Training, Quality Assurance, IT Strategy, Project Planning, Call Centers, Management Consulting, Governance, SDLC, Software Documentation, Team Leadership, Team Building, IT Management, Business Intelligence, Risk Management, Contract Management, Integration, SharePoint, Contract Negotiation, Software Project..., PMO, Operations Management, Service Delivery, Six Sigma, Testing, CRM, Business Process, Enterprise Architecture, Consulting, Analysis, Requirements Gathering, Strategy, Project Portfolio..., Process Engineering, Management, Strategic Planning, Agile Project Management, Disaster Recovery, Professional Services
Education
Cornell University 1983 — 1985
BS, Industrial and Labor Relations
Hobart and William Smith Colleges 1981 — 1983
BS
Xerox Commercial Solutions, LLC January 2015 - Present
ACS, a Xerox Company 2010 - December 2014
ACS August 1996 - February 2009
ACS ITO August 1993 - February 2009
Affiliated Computer Services 1996 - June 2007
ACS Recovery Services 1993 - 2004
Skills
Disaster Recovery, VMware ESX, Windows Server, Virtualization, Active Directory, VMware, IT Management, NetApp, Microsoft SQL Server, DNS, Dell PowerEdge Servers, Data Center, DHCP, IT Operations, Infrastructure, Unix, AIX, AIX Administration, Informix, Informix 4GL, vSphere, SAN, ITIL, Requirements Analysis, SharePoint, Business Analysis, SDLC, NAS, Firewalls, Networking, LAN-WAN, iSCSI, Fibre Channel, Brocade Fibre Switches, Qlogic, IBM pSeries, IBM Power, IBM iSeries, HP Blade, IBM Tivoli, Tivoli Storage Manager, System Deployment, Troubleshooting
Education
Loyola University Chicago
College of Lake County
ACS, a Xerox Company June 2011 - Present
ACS, a Xerox Company January 2009 - June 2011
Hewlett-Packard October 2003 - January 2009
Macromedia 2002 - 2003
Skills
Active Directory, Desktop Support, Servers, Group Policy, Laptops, Windows Server 2003, HP, Workstations, DNS, VMware, Windows Server, System Administration, Patch Management, Windows Server 2008, DHCP, Blackberry Enterprise..., Citrix, Norton Ghost, Software Installation, Antivirus, Computer Hardware, Windows 7, VMware ESX, Remote Support, Backup Exec, SAN, vSphere, SCCM, Printers, Hardware Support, XP, Citrix Metaframe, Troubleshooting, Server Administration, VMware Infrastructure, Technical Support
Education
Collin County Community College 2000 — 2002
Cognizant Technology Solutions August 2013 - Present
ACS, a Xerox Company September 2005 - August 2013
UPS Supply Chain Solutions June 2004 - September 2005
TSYS May 1997 - June 2004
Skills
Business Analysis, SDLC, Requirements Analysis, Requirements Gathering, Customer Relations, SharePoint, DB2, COBOL, Business Systems..., Gap Analysis, Test Scripts, User Acceptance Testing, Regression Testing, Design Specifications, Requirement..., User Interface..., Production Support, Issue Resolution, Subject Matter Experts, Sprints, Business Process, Business Requirements, Software Project..., Agile Methodologies
Education
Columbus State University 1992 — 1997
Bachelor's of Science Computer Information Systems, Computer Information Systems
Hughes Network Systems 2012 - Present
REI Systems June 2011 - January 2012
University of Maryland September 2009 - January 2011
ACS, a Xerox Company 2010 - 2010
Tech Mahindra October 2006 - July 2009
Skills
TCP/IP, C#, C++, Linux, Wireshark, SOA, Microsoft SQL Server, JavaScript, ASP.NET, Satellite Communications, Business Analysis, Data Analytics, Data Analysis, VBScript
Education
University of Maryland College Park 2009 — 2011
M.S., Telecommunications
University of Pune
Bachelor of Science, Electronics and Telecommunications
College of Engineering Pune
J.N.Petit Technical high School
The Classique Group January 2009 - Present
BlueStream Professionals June 2014 - October 2014
Cardno TBE Group-AeroTek January 2013 - April 2013
ACS a Xerox Company October 2009 - April 2010
UPS Supply Chain Solutions January 2006 - October 2008
Target Corporation August 2003 - August 2005
Georgia Department of Labor August 2004 - June 2005
2003SBC January 2001 - August 2003
Skills
Windows NT, XP, Vista, 7, Budgets, Vendor Management, SDLC, Project Planning, SAP, Change Management, SharePoint, Program Management, CRM, Business Development, Access, Employee Benefits, Analysis, Financial Reporting, Financial Analysis, Human Resources, Microsoft Excel, Supply Chain Management, Forecasting, Project Portfolio..., Marketing Strategy, Purchasing, Management, Software Documentation, Leadership, Process Improvement, PMO, Telecommunications, Business Planning, Business Process..., Business Analysis, Team Building
Education
Colorado Technical University 2010 — 2013
MSA, Project Management, 3.56
Davenport University 1997 — 2001
BA, Marketing
Davenport University 1997 — 2001
BA, International Business
Lanier High School
Merrill Lynch February 2010 - December 2011
ACS, a Xerox Company March 2000 - October 2009
Merrill Lynch August 1997 - April 2000
ADP 1996 - 1998
Skills
Microsoft Office Suite..., IBM OnDemand Content..., Hewlett Packard Quality..., SDLC, PowerPoint, Outlook, Microsoft Office, Vendor Management, PMO, Business Analysis, PeopleSoft, Process Improvement, Requirements Gathering, Integration, Requirements Analysis, Budgets, User Acceptance Testing, Quality Assurance, Business Process
Education
Seton Hall University 1982 — 1984
Bachelor of Science, Finance
County College of Morris 1980 — 1982
Associate, Business
Swiftpage May 2013 - August 2015
Xerox July 2009 - November 2012
ACS, A Xerox Company August 2006 - July 2009
Truckload Management Inc (now Xerox) April 2002 - August 2006
Genomica March 2001 - January 2002
Spherion June 2000 - February 2001
Merit Brass October 1998 - May 2000
CSC - Computer Sciences Corporation June 1997 - October 1998
Skills
SDLC, Agile Methodologies, Software Development, Testing, Microsoft SQL Server, SQL, Software Quality..., Requirements Analysis, Software Project..., Quality Assurance, SharePoint, Software Engineering, Product Management, XML, Integration, .NET, Web Applications, Oracle, SaaS, Enterprise Software, Product Development, Cloud Computing, Business Intelligence, ASP.NET, Cross-functional Team..., Management, Scrum, Troubleshooting, Agile Project Management, Java, Leadership, System Architecture, Team Management, Databases, Business Analysis, Certified Scrum Master..., Software Documentation, Visio
Education
Case Western Reserve University 1990 — 1997
Bachelor of Science (BS), Operations Management
Acton 1986 — 1990
ACS, a Xerox Company August 2010 - December 2010
Skills
Accounting, Customer Service, Organizing, Billing, Call Center, Data Entry, Administration, Invoicing, Customer Relations, Payments, Escalation, Records, Scheduling, Customer Satisfaction, Order Entry, Call Centers, Process Scheduler, Software Documentation, Telephone Skills, Fax, Project Management
Education
Green River Community College 2011 — 2013
Court Reporter
Columbia Basin College 2008 — 2009
Expert Global Solutions December 2014 - Present
Maximus June 2014 - December 2014
Clarus Consulting Group, LLC August 2012 - June 2014
ACS, a Xerox Company December 2011 - July 2012
ACS, a Xerox Company October 2007 - December 2011
ACS, a Xerox Company January 2000 - September 2007
ACS, a Xerox Company June 1998 - June 2000
Skills
Cross-functional Team..., Higher Education, Call Center, Business Operations..., Business Process..., Cost Saving Initiatives, Collections Management, Change Management, Presenter, Conference Speaking, Client Relationship..., Strategic Planning, Team Facilitation, Leadership, Workflow Management, Delinquency Management, Student Loans, Project Coordination, Product Management, Front to Back Office, Virtual Teams, Large Volume, Operations Management, Analysis, MBA, Predictive Dialers, Customer Service..., CRM, Call Centers, Quality Assurance, Microsoft Dynamics, Financial Management..., Business Requirements, Forecasting, Leadership Development, Budgets, Human Resources, Process Improvement, Business Development, Finance, Vendor Management, BPO, Outsourcing, Public Speaking, Executive Management, Policy, Interviews
Education
Capella University 2011 — 2012
Masters of Business Administration, Business Administration, 3.94
Atos January 2015 - Present
ACS February 2010 - Present
ACS, a Xerox Company 2010 - Present
Skills
ITIL, Service Delivery, Active Directory, IT Service Management, Troubleshooting, Disaster Recovery, Process Improvement, Software Documentation, Business Analysis, Vendor Management, VMware, Integration, Servers, Data Center, Windows Server, Project Management, Requirements Analysis, Unix, Visio, SharePoint, Program Management, VPN, SDLC, Requirements Gathering, System Deployment, IT Operations
Education
Coleman College 1993 — 1997
AS, computer eletronics
Coleman College
Associate's degree, Computer Electronics
Adams County February 1995 - Present
ACS, a Xerox Company January 1999 - January 2012
FTI/Harlan January 1990 - February 1995
Skills
Government, Program Management, Project Planning, Team Leadership, Business Analysis, System Administration, Policy, Process Improvement, Management, Change Management, Project Management, Business Process..., ITIL, IT Service Management, Leadership
Education
Regis University 1990 — 1992
BS, Management
Colorado State University 1985 — 1987
Business
CSC June 2011 - Present
ACS, a Xerox Company July 2010 - June 2011
Avaya, Inc. July 2007 - September 2009
generationE Technologies January 2006 - June 2007
USA Mobility May 1997 - January 2006
Skills
BMC Remedy, IT Service Management, Troubleshooting, ITIL, Requirements Analysis, Technical Support
Education
BMC Remedy Education Services 2000 — 2006
Collin County Community College
Dallas County Community College
Xerox September 2012 - January 2015
Convergys 2015 - 2015
ACS, A Xerox Company March 2007 - September 2012
ACS September 2004 - March 2007
LiveBridge(ACS) October 2002 - September 2004
Skills
Software Documentation, Analysis, Call Center, Customer Service, Project Management, Training, Process Improvement, Access, Outlook, Call Centers, Windows Server, Management, Vendor Management, XP, Troubleshooting, Change Management, Visio, Business Analysis, Outsourcing, Program Management
Education
ITT Technology 2009 — 2011
Bachelors, Project Management
ITT Technology 2007 — 2009
Associates, Computer Network Systems
Clackamas Community College 1999 — 2003
Associates, Business management and marketing
Target October 2013 - Present
Experis September 2013 - October 2013
IBM April 2013 - August 2013
Remedy Intelligent Staffing September 2012 - April 2013
Swarovski May 2011 - October 2012
Target May 2012 - July 2012
ACS, a Xerox Company January 2011 - September 2011
Oakley May 2010 - June 2011
PNC March 2011 - May 2011
Swarovski October 2009 - April 2010
Skills
Photography, Customer Service, Training & Development, Retail Management, Sourcing, Recruiting, IT Recruitment, Technical Recruiting, Screening, Interviews, Internet Recruiting, Staffing Services, Social Media, Talent Acquisition, Employee Relations, Onboarding, Leadership, Screening Resumes, Payroll, Cold Calling, Social Networking, Store Management, Time Management, Management, Talent Management, Spanish, Executive Search, Benefits Negotiation, Vendor Management, Hiring, Sales, Marketing, Public Relations, Data Entry, Applicant Tracking..., Human Resources, OS X, Event Planning, Employee Training, Contract Recruitment, College Recruiting, Temporary Placement, Training, Project Planning, Software Documentation, Business Process..., Teamwork, HRIS, CRM, Resume Writing
Education
Capital University 2007 — 2009
Bachelor of Arts, Organizational Communications; Radio/Television/ Film
Masonite International November 2013 - Present
ACS, a Xerox Company February 2006 - May 2013
Health Net 2000 - 2005
First Health Group April 1999 - August 2000
Dow Chemical November 1995 - March 1999
Skills
ITIL, Disaster Recovery, IT Strategy, IT Service Management, Data Center, SDLC, Windows Server, Troubleshooting, Integration, PMP, Active Directory, Vendor Management, Service Delivery, System Deployment, IT Operations, Databases, Servers, Software Documentation, System Administration, VMware, IT Management
Education
Embry Riddle Aeronautical University-Worldwide 2010 — 2013
M.S. in Project Management, Project Management
Central Michigan University 1990 — 1995
B.S. in Business Administration, Management Information Systems
Galaxy Wine Company October 2012 - Present
Galaxy Wine Company October 2011 - October 2012
Tarr, LLC November 2009 - May 2011
Tarr, LLC September 2008 - November 2009
Williams Kastner March 2008 - June 2008
Evergreen Engineering LLC May 2007 - November 2007
Affiliated Computer Services April 2006 - May 2007
ACS, a Xerox Company 2006 - 2007
Affiliated Computer Services April 2005 - April 2006
Skills
Customer Service, Process Scheduler, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Administrative..., Technical Writing, Troubleshooting, Training, Leadership
Education
Columbia Basin College 2002 — 2005
AAS, Communications
Pasco High School 2001 — 2004
Diploma
Primerica March 2014 - Present
Studio 6 July 2012 - March 2014
ACS, a Xerox Company December 2011 - April 2012
US Army 2008 - 2011
US Army April 2006 - May 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Type 68 wpm, Collections Management, SharePoint, Intelligence, Outlook, Windows 7, Data Analysis, Command, Army, Analysis, Human Resources, Physical Security, Leadership, Training, Time Management, Critical Thinking, Policy, Administration, Technical Support, Leadership Development, Team Building, Insurance, Technical Writing, Computer Hardware, Organizational..., Social Networking, Inventory Management, Windows, Military Experience, Teamwork, Military, Museum Collections
Education
Cochise College 2005 — 2006
Camm Law Offices, PLLC November 2014 - Present
Hamline University School of Law June 2013 - July 2013
ACS, a Xerox Company September 2007 - July 2011
Arnold R. Henderson & Associates June 2001 - August 2007
Skills
Word, Microsoft Office, PowerPoint, Customer Relations, Excel
Education
Charlotte School of Law 2011 — 2014
Doctor of Law (JD)
Virginia Commonwealth University 2002 — 2005
BS, Business Management & Administration
Temple University 2000 — 2002
BS, Business Law
ACS-HCS 2011 - Present
Affiliated Computer Services 2010 - Present
ACS, a Xerox Company 2009 - Present
ACS 2005 - Present
ACS Healthcare Solutions November 1998 - Present
SUPC 1998 - 2003
Superior Consultant 1998 - 2003
Superior 1998 - 2003
Superior Consultant Holdings Corporation 1997 - 2003
Education
Central Michigan University 1989 — 1995
BAA, Art
High School 1986 — 1989
Liberty Mutual Insurance October 2010 - Present
Tech Networks of Boston January 2010 - October 2010
ACS, a Xerox Company January 2008 - August 2009
Eric's PC Repair and Consulting Svc. January 2003 - 2009
BR+A Consulting Engineers 1998 - 2000
Skills
Active Directory, Windows 7, Technical Support, Microsoft Exchange, VPN, Troubleshooting, Networking, Servers, BMC Remedy, RSA SecurID, Disk Encryption, Email Encryption, Information Security, Java, HP Service Center, MobileIron, byomd, Windows Server, Nmap, Wireshark, Ironport, VMware vSphere, LDAP Administration
Education
Southern New Hampshire University 2014 — 2018
Bachelor of Science (BS), Cybersecurity
Clark University 2007 — 2010
Microsoft Certified Master's Degree Program
Melaleuca:The Wellness Company August 2014 - Present
ACS, a Xerox Company July 2010 - March 2015
Independent Care Giver September 2007 - February 2010
Skills
Microsoft Office, Customer Service, Public Speaking, Management, Microsoft Word, Teaching, Leadership, Strategic Planning, Training, Coaching, Event Planning
Education
The Evergreen State College 2005 — 2007
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Clover Park Technical College 2004 — 2005
Associate's degree, Social Services
Molina Healthcare April 2013 - Present
ACS, a Xerox Company May 2011 - April 2013
TriZetto Group September 2006 - February 2011
Arvada Police Department 2004 - 2009
Blue Cross Blue Shield of CO July 1987 - September 2006
Skills
•Pragmatic Marketing..., •Six Sigma Training..., •EDI HIPAA..., •Rational Clear Quest..., Systems Amisys, Facets,..., Leadership, Software Documentation, Healthcare Information..., SDLC, Management, Quality Assurance, Analysis, Business Analysis, Agile Methodologies, Testing, Team Building, Business Requirements, Project Management, Six Sigma, Gap Analysis, User Acceptance Testing, Visio, Requirements Analysis
Education
Colorado Technical University
Bachelors of Science, Criminal Justice / Human Behavior
ACS, a Xerox Company December 2009 - March 2013
Skills
Customer Service, Strategic Planning, Budgets, Management, Project Management, Team Leadership, Account Management, Recruiting, Public Speaking, Employee Relations, Human Resources, Employee Benefits, Training
Education
Central Michigan University
Business Administration and Management, General
Southgate High School
ACS, a Xerox Company January 2011 - September 2011
Worksource Professional 2001 - 2011
Chevys Fresh Mex January 2010 - December 2010
Cellular Image 2009 - December 2010
Dish Network February 2004 - August 2004
Skills
Outstanding Customer..., Professional..., Technology..., Multi Tasking, Able to Work Under..., Proven Record of..., Proffesionalism, Sales Management, Direct Sales, Inventory management, Contract Negotiations, Sales Process, Call Center, Technical Documentation, Document Management, Documentation
Education
Community College of Denver 2007 — 2009
Pyschology and Network Engineering.
Colorado High school of DenverCollege StudentColorado Community College of Denver 2002 — 2002
High school Diploma
Colorado High school of Denver
Community College of Denver
Northeast Mississippi Community College
N/A, General Studies
Financial Industry Regulatory Authority January 2007 - Present
ACS, a Xerox Company January 2005 - December 2005
Seton Hall University February 2004 - December 2004
NMCRA CONNECTORS REALTY February 2003 - January 2004
CIBC World Markets March 1998 - January 2002
CIBC World Markets February 1998 - January 2002
Education
City University of New York-College of Staten Island 1995 — 2003
Bachelors Of Science
High School 1990 — 1992
College Of Staten Island , CUNY Staten
B.S; S, Computer Science; COMPUTER PROGRAMMING
General Motors October 2013 - Present
Fidelity Investments October 2012 - October 2013
CSC June 2010 - October 2012
ACS, a Xerox Company June 2006 - June 2009
SOUTHEASTERN DATA COOPERATIVE February 2006 - May 2006
CONSOLIDATED INFORMATION SYSTEMS May 2003 - December 2005
WELLPOINT / BLUE CROSS BLUE SHIELD OF GEORGIA September 2000 - April 2003
TOTAL SYSTEM SERVICES, INC March 1999 - September 2000
Skills
VSAM, JCL, Easytrieve, CICS, Syncsort, COBOL, Mainframe, DB2, SQL, Healthcare, DB2/SQL, SPUFI, Microsoft Office, Documentation, Fileaid, TSO, Endevor, MVS, IBM Mainframe, OS/390, Xpediter, z/OS, Visio, EDI, IBM Utilities, IDMS, QMF, REXX, Systems Analysis, FTP, NDM, Requirements Analysis, Databases, ISPF, SDLC, Application Development, Testing, PL/SQL, Access, Endeavor
Education
Columbus State University 1998 — 2005
B.S, Computer Science
Columbus State University 1998 — 1999
Certification, Data Processing
SourceGas July 2012 - Present
SourceGas October 2011 - June 2012
Long View Systems May 2010 - October 2011
ACS, a Xerox Company November 2004 - March 2010
OppenheimerFunds January 2000 - January 2004
J.D. Edwards January 1997 - January 2000
Skills
Active Directory, Citrix, Troubleshooting, Printers, Technical Support, Customer Service, Service Desk, XP, Windows 7, Help Desk Support, Software Installation, Computer Hardware, Hardware, Networking, Windows XP, VPN, Analysis
Education
New Horizons 2010 — 2011
Associate of Science (A.S.), Server & Network Administration
University of Phoenix 2009 — 2010
Community College of Aurora 1997 — 2005
Associates, General
Barclays, HSBC, Credit Suisse January 2012 - Present
Morgan Stanley May 2010 - April 2011
Goldman Sachs November 2009 - May 2010
DnB NOR Bank October 2008 - October 2009
RBC Capital Markets March 2007 - August 2008
Merrill Lynch & Company September 2005 - March 2007
ACS, a Xerox Company March 2001 - August 2005
Skills
Derivatives, Equities, Bloomberg, Fixed Income, Accounting, Risk Management, VBA, Hyperion Enterprise, Swaps, Microsoft Office, Bonds, Budgets, Finance, Cash Flow, Forecasting, Spreadsheets, Accruals, Balance, Executive Management, Pricing, Middle Office, Trading
Education
Hunter College 1996 — 2001
Bachelor of Science, Economics; Finance
City University of New York-Hunter College 1996 — 2000
BA, Economics
Hunter College 1996 — 2000
Bachelor of Science, Economics; Finance
End Results Consulting, LLC January 2011 - Present
ACS a Xerox Company January 2006 - December 2010
Affiliated Computer Services January 2004 - December 2006
Lockheed Martin IMS January 2002 - January 2004
Lockheed Martin IMS January 1996 - January 2002
Lockheed Martin IMS November 1984 - January 1996
District of Columbia Government January 1983 - November 1984
City Administrator's Office, DC Government 1975 - 1982
Skills
Operations Management, Business Development, Project Management, Business Process..., Contract Management, Budgets, Negotiation, Pricing, Forecasting, Performance Measurement, Service Delivery, Marketing, Profit Maximization, Program Management, Strategic Planning
Education
Cornell University - Johnson Graduate School of Management 1973 — 1975
MBA, Operations Management
Carnegie Mellon University 1969 — 1973
BS, Math
ACS, a Xerox Company ETTACN2011 - 2012
Education
Eastern University 1991 — 1993
Organizational Mgmt
Community College of Philadelphia 1981 — 1984
AA, Marketing / Management
West Chester University of Pennsylvania 1970 — 1971
Early Childhood Education
ACS, a Xerox Company December 2010 - Present
Kleenair Products Co. June 2008 - August 2009
Springwater September 2007 - June 2008
CSK Auto March 2004 - September 2007
One Fine Mechanic April 2002 - December 2003
Alcoa July 1998 - October 2000
Superior Tape & label Inc April 1997 - July 1998
Toedtemeier Contractor September 1995 - April 1997
Albertsons June 1994 - September 1995
Education
Portland State University 2006 — 2007
M.A., History (in progress)
Multnomah University 2005 — 2006
Certificate, Bible
Portland State University 2003 — 2005
B.A., History
Mt. Hood Community College 2001 — 2005
n/a, General Studies
Clackamas Community College 2001 — 2003
AAS, Automotive
Currently unemployed - looking for a job August 2007 - Present
ACS a Xerox Company August 2007 - August 2015
Skills
Customer Service, Active Directory, ITIL, System Administration, Windows Server
Education
Cincinnati State Technical and Community College
Associate's degree, PC Support and Business Adminstration
ACS, a Xerox Company September 2011 - Present
Karpinski Law Office 1985 - 2010
Education
Clark College
AAS, Legal Secretarial
LongView International Technology Solutions September 2013 - Present
Energy Enterprise Solutions, LLC - Contractor for the U.S. Department of Energy 2008 - Present
Exeter Government Services, LLC January 2012 - September 2013
Energy Enterprise Solutions July 2008 - January 2012
ACS, a Xerox Company November 2007 - July 2008
Titan Corporation /RFM July 1999 - March 2002
Electronic Store November 1990 - July 1999
C-Cubed Corporation May 1985 - November 1990
Skills
Integration, Program Management, Vulnerability Assessment, Testing, Computer Security, Wireless, Electronics, CISSP, Information Assurance, Security, RF, PMP, Project Management, Project Planning, ITIL, Systems Engineering, Network Engineering, Software Development, Information Security, Troubleshooting, Management, Information Security..., Switches, Cloud Computing, Networking, Firewalls, Leadership, Cisco Technologies, Quality Assurance, Network Architecture, VoIP, Security Clearance, Enterprise Architecture
Education
Excelsior College 2011 — 2013
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies, A
College of Southern Maryland
AA
Hudson Valley Community College
Architecture, Electrical Drafting
USAF Ground Radio Communications
Electronic Communications
First DataBank January 1999 - February 2011
ARGONAUT INSURANCE COMPANY January 1998 - January 1999
Circle International January 1997 - January 1998
Firemans Fund Insurance Company January 1997 - January 1998
ACS, a Xerox Company January 1991 - January 1997
Education
City College of San Francisco
Shippensburg Public Library April 2014 - Present
Potter-Tioga Library System May 2010 - April 2014
Mansfield University of Pennsylvania 2008 - 2010
ACS, a Xerox Company June 2001 - March 2008
Skills
Writing, Editing, Library Science, Higher Education, Research, History, Nonprofits
Education
Clarion University of Pennsylvania 2006 — 2007
MLS, Library Science
George Mason University
M.A., English/Professional Writing and Editing
Indiana University of PA
B.A., Journalism and Political Science
ACS, a Xerox Company September 2011 - Present
Sky Recovery Service, Ltd. February 1999 - December 2010
CERTIFIED RECOVERY SYSTEMS, INC. June 1990 - February 1999
GC Services February 1977 - February 1990
Education
Cleveland State University 1973 — 1977
Bachelors, Business
IQPF June 2015 - July 2015
Desjardins Groupe d'assurances générales September 2014 - April 2015
McGill University July 2011 - January 2014
ACS, a Xerox Company June 2005 - February 2011
Towers Perrin June 2000 - May 2005
Standard Life March 1997 - February 2000
Prudentielle d'Amérique 1995 - 1997
Prudential of England 1985 - 1990
Skills
Pension and Benefits..., Pension Systems, Office Suite..., Project Management, Business Process..., Organization &..., Client Service Oriented, General knowledge of HR..., Resource mobilizing..., Performance Management, Change Management, Retirement
Education
Concordia University 1978 — 1987
B. Com., Administration des affaires
PIVA
PIVA
Bombardier Commercial Aircraft March 2012 - Present
ACS, a Xerox Company April 2009 - March 2012
International Air Transport Association 2007 - 2008
International Air Transport Association 2003 - 2007
Education
Concordia University
Certificate, Tourism
Concordia University
Bachelor of Commerce, International Business
University of Texas at Arlington November 2012 - Present
ACS, a Xerox Company February 2008 - September 2011
Corporate Technology Group April 2007 - February 2008
ChartOne, Inc July 2005 - February 2007
SPlus Technologies, LLC October 2004 - July 2005
US Navy November 1989 - February 2004
Education
University of Maryland University College 2011 — 2012
Graduate Certificate, Cybersecurity Technology, A
The University of Texas at Arlington 2010 — 2011
MS, Management Information Systems
Chaminade University of Honolulu 1998 — 2003
BA, English
ACS, a Xerox Company March 2002 - Present
ACS, a Xerox Company May 1997 - Present
ACS, a Xerox Company May 2001 - March 2002
Statewide Central Station February 1994 - May 1997
Institute for Basic Research October 1991 - September 1993
Skills
Program Management, Business Analysis, Customer Service, Access, Data Analysis, Project Management, Visio, Process Improvement, Software Documentation, Analysis, Call Center, Project Planning, Troubleshooting, Leadership, Team Building, Quality Assurance, Management, Vendor Management, Testing
Education
Capella University 2011 — 2018
BS, Business Administration
Curtis High School
computer
ACS, a Xerox Company September 2006 - Present
Ultimate Staffing January 2001 - December 2001
Elite Reprographics February 2001 - April 2001
Strategic Office Solutions October 2000 - December 2000
Connection Communications June 1998 - September 2000
Skills
Training, Data Entry, Customer Service, Software Documentation, Process Improvement
Education
Bryman College
City College of San Francisco
Business
Patient First April 2012 - Present
ACS, a Xerox Company May 2007 - April 2012
LandAmericaFinancial Group March 2004 - May 2007
Gannett Flemming June 2001 - March 2004
Skills
C#, Microsoft SQL Server, WCF, ASP.NET, Web Services, XML, Project Management, .NET, SQL, JavaScript, HL7, HTML, XSLT, Visual Studio, T-SQL, Technical Recruiting, Account Management, Program Management, TFS, Visio
Education
Capital College, Pennsylvania State University 1999 — 2001
Bachelor of Science (B.S.), Information System
Pennsylvania State University 1996 — 2001
B.S, Information Systems
Xerox Commercial Solutions LLC April 2012 - Present
ACS, a Xerox Company May 2011 - Present
Xerox Commercial Solutions LLC October 2011 - April 2012
Xerox Commercial Solutions LLC August 2011 - October 2011
Conifer Industries Inc August 2009 - May 2011
CONIFER INDUSTRIES INC August 2007 - August 2009
Conifer Industries Inc September 2006 - August 2009
Education
Central Maine Community College 2007 — 2009
Associates, Early Childhood Education
Edward Little High School 2003 — 2007
Central Maine Community College
Cheonggang Academy
Associated, Applied Science; Early Childhood Education
University of Southern Maine
Degree; Bachelors, Process; Social; Behavioral Sciences; Counseling
Data Doctors Data Recovery August 2009 - Present
ACS, a Xerox Company November 2006 - October 2008
VPNtranet May 2003 - September 2006
Skills
Information Security..., ISS, Graphic Design, Photography, Team Management, Diagnostics, Web Design, Web Development, Web Services, Web Analytics, Website Development, Web Applications, Technical Training, Network Administration, Network Security, Network Design, Network Engineering, Wireless Networking, Wireless Network Design, Wireless Security, System Administration, Operating Systems, System Testing, Security, Routers, DNS, Troubleshooting, Apache, PHP, Web Hosting, VMware, HTML, Computer Repair, TCP/IP, MySQL, Linux, Server Administration, DHCP, Networking, Technical Support
Education
International Academy of Design and Technology-Tampa 2007 — 2009
Associate of Arts and Sciences (AAS), Graphic Design
Chattanooga State Community College 1999 — 2001
Bachelor's of Science, Information Technology
Centers for Disease Control and Prevention September 2014 - Present
Bank of America July 2013 - June 2014
ACS, a Xerox Company September 2005 - February 2013
Skills
Customer Service, Process Improvement, Microsoft Office, Microsoft Excel, Analysis, Microsoft Word, Research
Education
Columbus State University
Bachelor of Arts (B.A.), Communication
Affiliated Computer Services April 2011 - Present
ACS, a Xerox Company April 2011 - Present
Pizza Hut April 2004 - June 2008
Alaska Airlines September 2000 - April 2004
Recon Optical 1997 - 1997
Six Flags Theme Parks 1986 - 1994
Skills
Customer Service, Customer Insight, Customer Support, Telecommunications..., Problem Solving, People Skills, Inventory Management, Quality Assurance, Quality Management, Leading Development..., Personal Development
Education
Mesa Community College 2009 — 2014
Associate of Science (A.S.), Registered Nursing/Registered Nurse
College of Lake County 1990 — 1993