Experience
S2Tech  April 2015 - Present
MAXIMUS  January 2014 - April 2015
Cognizant Technology Solutions  August 2013 - January 2014
ACS, a Xerox Company   April 2012 - July 2013
C Spire Wireless  August 2010 - April 2012
Affiliated Computer Services, Inc  January 2007 - August 2010
Affiliated Computer Services, Inc  February 2005 - November 2007
Affiliated Computer Services, Inc. - Mississippi MMIS   January 2001 - January 2005
State of Mississippi  January 1999 - January 2001

Skills
Business Analysis, Business Process, Software Documentation, Testing, Systems Analysis, SQL, Business Intelligence, Data Analysis, Databases, Quality Assurance, Business Requirements, Requirements Analysis, Analysis, SDLC, Requirements Gathering, Toad, Microsoft Office, Unix, Process Improvement, Business Objects, Management, Troubleshooting, User Acceptance Testing, Customer Service, System Testing

Education
University of Mississippi   1993 — 1997
B.A. Psychology

Experience
Optum360  January 2014 - Present
Xerox  February 2013 - January 2014
Xerox Services  June 2011 - February 2013
ACS, a Xerox Company   November 2009 - June 2011
STA Travel  January 2009 - May 2009
National Football Foundation  August 2008 - January 2009

Skills
Social Media, Supply Management, Software Asset..., International Business..., Management, Analysis, Social Networking, Sales, Public Relations, Microsoft Office, PowerPoint, Marketing, Business Strategy, Account Management, New Business Development, Leadership, Cross-functional Team..., Business Development, Entrepreneurship

Education
University of North Texas   2006 — 2009
BA, International Studies, Marketing, Spanish

Experience
The University of Kansas Hospital  January 2015 - Present
Holy Cross Health (CHE / Trinity Health)   April 2013 - November 2014
Advantage Technical Resourcing  July 2012 - December 2012
Beacon Partners  April 2012 - July 2012
ACS, a Xerox Company   July 2007 - April 2012
Superior Consultant Company, Inc.   July 1998 - July 2007
Superior Consultant Company, Inc.   May 1995 - July 1998
Children's Mercy Hospital  October 1988 - May 1995
Children's Mercy Hospital  July 1986 - October 1988

Skills
Health Information..., EMR, HL7, EHR, Healthcare Information..., Project Management, System Implementations, Management, Business Analysis, Healthcare Consulting, Hospitals, Integration, HIPAA, Healthcare, SDLC, GoLive, Informatics, Ambulatory, Training, Consulting, Project Portfolio..., PMP, Team Leadership, Cerner, Physicians, Epic Systems, Revenue Cycle, Software Implementation, Business Intelligence, Software Project..., Meditech, Business Development, Software Documentation, CPOE, Information Technology, Program Management, IT Strategy, Project Planning, Documentations, Software Development, Requirements Analysis, Process Improvement, End User Training, Medical Billing, Visio, SharePoint, Healthcare Industry, PMO, Vendor Management

Education
University of Missouri-Kansas City
BS CS, Computer Science

Experience
Apple  August 2014 - Present
Apple Retail  July 2011 - Present
Apple Inc.  July 2011 - February 2012
ACS, a Xerox Company   May 2010 - July 2011
raSANTIAGO + Associates LLC   September 2008 - September 2009
Oregon Wild  June 2006 - September 2008
All Classical Public Media   April 1998 - January 2005
KBOO-FM  September 1996 - April 1998
Mendocino County Public Broadcasting  June 1994 - October 1995

Skills
Outstanding Customer..., Building Relationships, Technical Training, Mac OS X, Project Management, Microsoft Office, Strategic Planning, Social Media, Troubleshooting, Microsoft Excel, OS X, iOS, iWork, iPhoto, Aperture, Customer Service, Technical Support, iPhone, iPad, iLife, Mac, Mac OS, iPad Development

Education
University of Michigan

Washtenaw Community College

Experience
ACS a Xerox Company  February 2011 - Present
Bowne  November 2008 - January 2010
Bowne  November 2007 - November 2009
Alliance Data  April 2004 - October 2007
Alliance Data  July 2003 - March 2004
Alliance Data  January 2003 - June 2003

Skills
Internal Controls, Account Management, GAAP, Finance, Invoicing, Account Reconciliation, General Ledger, Financial Statements, Leadership, Accounting, Sarbanes-Oxley Act, Cost Accounting, Vendor Management, Financial Reporting, PeopleSoft, Financial Analysis, Accounts Receivable, Forecasting, Business Analysis, Pricing, Customer Service, Process Improvement

Education
Mountain View College   2007 — 2010
A.S., Business

University of North Texas
B.S., Accounting

Experience
NBCUniversal, Inc.   November 2011 - Present
Netflix  March 2011 - September 2011
ACS, a Xerox Company   January 2011 - April 2011
T-Mobile  August 2010 - October 2010
Ravage Skateboards, LLC   September 2008 - November 2009
Software Professionals  December 2006 - November 2009
Safari Shirt Co. DBA Fuel/Munition Surf Skate Moto   November 2001 - January 2007

Skills
Mobile Devices, Customer Service, Marketing, Troubleshooting, Management, Leadership, E-commerce, Social Networking, Project Management, Sales, Business Strategy, Payments, Microsoft Excel, HTML, Chargebacks, Information Security, Social Media, Start-ups, Team Leadership, Product Management, Strategy

Education
Cascade High School   1998 — 2002
Diploma, General Studies

University of Oregon

Experience
Xerox  January 2012 - Present
ACS, a Xerox Company   September 2009 - January 2012
ACS a Xerox Company  January 2006 - September 2009
Decision One  January 2003 - July 2005
CommNet Cellular  January 1995 - June 2000
AIRTOUCH CELLULAR  September 1991 - December 1994

Skills
P&L Responsibility, Operations Management, BPO, Process Improvement, Outsourcing, Call Centers, Workforce Management, Management, P&L Management, Call Center, Vendor Management, Business Process..., SaaS, Customer Satisfaction, Cross-functional Team..., Customer Experience, Service Delivery, Performance Management, CRM

Education
University of Phoenix
BSBA

Experience
University of Rhode Island  November 2011 - Present
University of Rhode Island - Gym   September 2007 - Present
ACS, a Xerox Company   May 2011 - October 2011
Classroom Media Assistance   2007 - 2011

Skills
Technical Support, Computer Hardware, Troubleshooting, Windows 7, XP, Customer Service, OS X, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Technical Writing, Management, Higher Education, Teaching

Education
University of Rhode Island   2015 — 2017
Master of Arts (M.A.), Political Science

University of Rhode Island   2007 — 2011
Bachelor's degree, Secondary Education, History

Experience
Oracle  February 2011 - Present
Hospitality Solutions International  September 2008 - February 2010
ACS, a Xerox Company   September 2005 - July 2008
US Navy  July 2000 - July 2004

Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Troubleshooting, Customer Satisfaction, Windows 7, Databases, POS, Project Management, Time Management, Hospitality, Account Management, Technical Support, Sales, Management, Training, CRM, Negotiation, Property Management..., Business Analysis, Call Centers, Sales Management, Windows, Vendor Management, Operations Management, Windows Server, PowerPoint

Education
University of Phoenix   2013 — 2017
Currently enrolled, Bachelor's of Science in Environmental Science

Xavier College Preparatory   1995 — 1999

Experience
ACS, a Xerox Company   October 2009 - Present
ON Sports LLC (DBA i9 Sports)   July 2006 - December 2010
ACS  July 2004 - July 2006
ACS  2001 - 2004

Skills
Testing, User Acceptance Testing, Quality Auditing, Risk Management, Quality Assurance, Change Control, Quality Center, Test Planning, Quality Management, Six Sigma, Analysis, Business Process..., Management, Call Centers, Forecasting, Budgets, Process Improvement, Training

Education
University of Phoenix   2011 — 2015
Bachelor's Degree, Business Administration and Management, General

Experience
ACS, a Xerox Company   July 2009 - Present
Wachovia Securities  August 2003 - August 2008
Wachovia Securities  August 2000 - August 2003

Skills
Visio, SharePoint, MS Project, Process Improvement

Education
Monacan High School

University of Richmond

Experience
S2Tech  May 2011 - Present
ACS, a Xerox Company   June 2004 - May 2011
HBR, Inc   October 2001 - June 2004
Electronic Data Systems  June 1998 - August 2001
Electronic Data Systems  April 1985 - June 1998

Skills
Project Management, Problem Solving, Business Analysis, Medicaid, Mentoring, PMO, Training & Development, Requirements Analysis, Requirements Gathering, Business Requirements, Requirements Management, Test Management, Test Planning, Manual Testing, Test Cases, System Testing, Regression Testing, User Acceptance Testing, ICD-9, ICD-10, Systems Analysis, SDLC, Project Coordination, Quality Assurance, Quality Management, Healthcare Information..., Healthcare Management, Cross-functional Team..., HIPAA, EDI, Process Management, Business Process..., Processes Development, Technical Writing, Technical Documentation, Long-term Customer..., Microsoft Office, Visio, Product Development, IT Project..., IBM Rational Tools, SharePoint, System Administration, Employee Training, Change Management, CMMI, Software Project..., Testing, Mainframe, PMP

Education
University of Michigan-Flint

Experience
ACS-HRO   2005 - Present
ACS a Xerox Company  June 1984 - Present
Coopers & Lybrand/PwC Kwasha HR Solutions/Unifi   1984 - Present
Mellon  2002 - 2005
PricewaterhouseCoopers  1997 - 2004
Mellon Financial  1997 - 2004
Mellon HR Solutions  1997 - 2004
Kwasha Lipton  1990 - 1997

Skills
Business Continuity, Outsourcing, Vendor Management, SDLC, Disaster Recovery, Program Management, Business Process..., PMO, Quality Assurance, Requirements Analysis, Business Analysis, PMP, Business Process, IT Strategy, Software Project..., IT Management, Service Delivery

Education
University of Rhode Island - College of Business Administration

Experience
Atos  July 2015 - Present
Xerox  May 2014 - June 2015
Xerox  June 2013 - May 2014
CA Technologies  April 2012 - June 2013
CA Technologies  September 2011 - April 2012
ACS, a Xerox Company   September 2009 - September 2011
ACS  July 2008 - September 2009
ACS  May 2005 - August 2008
ACS  September 2002 - May 2005
Lucent/International Network Services   January 2000 - April 2002

Skills
Account Management, Organizational..., New Business Development, Solution Design, Financial Management, Technical Management, Strategic Partnerships, Technical Consulting, Contract Management, Organizational..., Network Architecture, Network Design, Network Security, Network Engineering, ITIL, Managed Services, IT Service Management, Application Performance..., Process Optimization, IT Management, IT Strategy, IT Solutions, IT Outsourcing, Project Delivery, Consulting, Security, Solution Architecture, Disaster Recovery, Cloud Computing, Data Center, Vendor Management, Management

Education
University of Pittsburgh   1993 — 1996
Master of Science, Telecommunications

University of Pittsburgh   1988 — 1993
Bachelor of Science, Computer Science

Experience
WellPoint  December 2012 - Present
Maxim Health Services   May 2011 - December 2011
Marion County East Impact Office   February 2009 - March 2010
ACS, a Xerox Company   June 2008 - February 2009
Harrison College  October 2005 - February 2008
Martindale Brightwood CDC   January 2005 - September 2005

Skills
Customer Service, Data Entry, Non-profits, Leadership, Software Documentation, Outlook, Team Building, Telephone Skills, Administrative..., Call Center, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, System Administration, Career Counseling, Call Centers, Training, Interviews

Education
Western Governors University   2011 — 2015
Bachelor's Degree, Business Management

University of Phoenix   2009 — 2010
Bachelor, Business Management

Harrison College   2004 — 2006
Associate of Applied Science, Business Administration

Experience
North Amherst Motors   July 2011 - Present
Retro Film Studios   2009 - Present
ACS, a Xerox Company   September 2010 - January 2011
Cumberland Farms  January 2009 - July 2010
Smart Space UK Ltd   September 2006 - July 2008
NEBS  September 2004 - April 2006
Private Healthcare Systems  August 2002 - January 2004

Skills
Photography, Customer Service, Marketing, Graphic Design, Customer Service..., Windows, Microsoft Office, Mac OS X, Windows Server, Outlook, Network Administration, Active Directory, Troubleshooting

Education
University of Phoenix   2010 — 2014
Associates, IT

AMHERST REGIONAL HS   1992 — 1996
High School Diploma

Experience
ASCEND HIT   October 2011 - Present
Compuware  July 2010 - October 2011
ACS, a Xerox Company   January 2010 - June 2010
Dart Chart Systems  January 2008 - November 2009
Dart Chart Systems  May 2006 - January 2008
Johnson Controls Inc.  January 2001 - May 2006
Compuware Corporation  May 1997 - January 2001
Merge Healthcare  February 1993 - May 1997
GE Healthcare  June 1989 - February 1993
IBM  May 1984 - August 1986

Skills
Software Development, Agile Methodologies, SDLC, Scrum, Software Engineering, XML, .NET, Microsoft SQL Server, Enterprise Architecture, Enterprise Software, SaaS, Software Design, Team Leadership, C#, Requirements Analysis, SQL, Linux, Web Services, Databases, Unix, Web Applications, System Architecture, Systems Analysis, C++, Leadership, Software Documentation, Program Management, Strategic Technology..., Systems Modeling, InterSystems Ensemble, Technical Service..., System Deployment, JMeter, Load Testing

Education
University of Michigan   1987 — 1988
MS, Computer Engineering, 7 out of 8

University of Michigan   1982 — 1986
BS, Electrical Engineering, 3.67

Walden University
MBA, Marketing, Finance, 4.0

Experience
Xerox  July 2012 - Present
Xerox  December 2008 - July 2012
2006-2008Affiliated Computer Services   January 2006 - December 2008
ACS, a Xerox Company   January 2000 - January 2006

Skills
Team Leadership, Business Process..., Computer Hardware, Operations Management, Management, Disaster Recovery, Databases, Database Queries, Business Analysis, Database Design, Windows, Process Improvement, Troubleshooting, Leadership, Access, Software Documentation, Database Administration, IT Service Management, Microsoft Office, Networking, Hardware, Active Directory, Outlook, System Deployment, Network Administration, Administration, Analysis, System Administration, Technical Support, Time Management, Quality Assurance, Process Development, Photoshop, Deployment, Documentation, Cabling, IT Security Policies, Security Audits, Information Security, Mac OS, OS X, Employee Training, Workflow Applications, Linux

Education
University of Phoenix   2011 — 2013
Associates, Business Administration and Management, General

South Laurel High School   1990 — 1993
High school diploma

South Laurel High School High School

Experience
Homewood Suites by Hilton Hotel  March 2012 - Present
ACS, a Xerox Company   2011 - April 2012
Holland America  May 2011 - September 2011
Holland America  June 2010 - May 2011
Abroadco Study Abroad   March 2009 - September 2009
Abroadco Study Abroad   June 2007 - March 2009

Skills
Training, Hotels, French

Education
University of Northern Iowa   2003 — 2007
Bachelor of Arts, French

American Humanics Certificate University of Northern Iowa

L'Université Catholique de L'Ouest

Youth Services Administration University of Northern Iowa
B.A, French Studies; Nonprofit Management; Tourism; Spanish Language Studies

Experience
StoneRiver, Inc.   April 2014 - Present
StoneRiver  September 2011 - Present
ACS, a Xerox Company   April 2011 - September 2011
BlueCross BlueShield Montana   March 2008 - April 2011
BlueCross BlueShield Montana   May 2007 - March 2008
Montana State Fund  March 2005 - November 2006
Montana Department of Ag   September 2004 - February 2005
Culpepper Consulting   1997 - 2005
Montana Department of Revenue  May 2000 - July 2004
PQA Ltd   January 2000 - February 2000

Skills
QTP, Quality Center, Automation, Access, Microsoft Office, MS Project, Database Design, VBA, Delphi, SDLC, Software Quality..., Test Cases, Test Automation, Testing, Quality Assurance, System Testing, Agile, Waterfall, Test Director, Test Management, Test Planning, Regression Testing, VBScript, SQL, User Acceptance Testing, Defect Tracking, Test Strategy, Manual Testing, Agile Methodologies, Business Requirements, Microsoft SQL Server, Databases, Oracle, Visual Basic, Business Analysis, Visio, Performance Testing, Requirements Gathering, WinRunner, Requirements Analysis

Education
University of New Brunswick   1992 — 1994
Started Master's, Geodesy and Geographic Engineering

University of New Brunswick   1986 — 1991
B.Sc. Eng, Electrical; Computer Engineering

Nackawic High School   1984 — 1990

Experience
Gunnar Biering - Retired :)   April 2012 - Present
GLAS-AIR, Inc.   April 2012 - Present
ACS - A Xerox Company  November 1993 - April 2012
CSX-LIS a division of CSX Transportation   March 2000 - December 2002

Skills
ITIL, IT Asset Management, IT Service Management, Outsourcing, IT Outsourcing, Service Delivery, IT Strategy, IT Management, Process Improvement, Service Management, Vendor Management, Data Center, Business Continuity, Program Management

Education
University of North Texas   1971 — 1973
Business Administration

Experience
ACS, a Xerox Company   May 2011 - Present
n/a -  April 2009 - June 2011
AchieveGlobal  September 2008 - April 2009
AchieveGlobal  November 2003 - September 2008
DigitalThink  2000 - 2003
Usertech/Canterbury  1995 - 1996

Skills
Instructional Design, Project Planning, Business Strategy, Performance Management, Needs Analysis, Creative Direction, Strategic Planning, Training, Learning Management, Performance Improvement, Relationship Management, Instructor-led Training, Management, Strategy, Change Management, Performance Consulting, CRM, Coaching, Leadership Development, Project Management, Business Process..., Information Technology, Leadership, Training Delivery, E-Learning, Consulting, Blended Learning, Organizational..., Program Management, Talent Management

Education
University of South Florida   1984 — 1994
MIS

University of South Florida   1982 — 1993
MIS

Experience
Direct Energy Business  2010 - Present
The Detzel Group LLC   2009 - Present
TXU Energy  1996 - 2008
USAF/USAFR  1977 - 2003
Residential Information Services, a Prudential Company   1993 - 1996
ACS, a Xerox Company   1988 - 1993
EDS, an HP Company  1983 - 1988

Skills
Management, Marketing Strategy, Direct Sales, Leadership, Program Management, Sales, Project Management, Marketing, Selling, Cross-functional Team..., Budgets, Strategy, Analysis, Team Building, Account Management

Education
University of Missouri-Columbia   1973 — 1977
BA

Experience
Beam Suntory  August 2013 - Present
Xerox  March 2013 - August 2013
ACS, a Xerox Company   August 2010 - March 2013
Prosoft  January 2007 - July 2010
Univeristy of Missouri Columbia   December 2002 - May 2006

Skills
SAP Netweaver, SAP Basis, SAP R/3, SAP ECC, SAP EP, SAP CRM, SAP BI, SAP PI, Oracle, MS SQL Server, Windows Server 2003, Windows Server 2008, Solaris Zones, Solaris, AIX, Kofax TOPCALL, HP OpenView, C++, C, SQL, Ksh, Java, JavaScript, HTML, JSP, PHP, Perl, Microsoft SQL Server, SAP Portal, Windows Server, SAP ERP

Education
University of Missouri-Columbia   2000 — 2007
Doctorate, Computer Science

University of Wisconsin-Madison   1994 — 1998
Bachelor of Science, Computer Science

Experience
WageWorks  September 2015 - Present
Mercer  October 2012 - September 2015
First Coast Service Options, Inc. (A Florida Blue Company)   November 2011 - October 2012
ACS, a Xerox Company   October 2010 - November 2011
Carlisle Interconnect Technologies  February 2010 - October 2010
ADP  June 2001 - February 2009

Skills
SQL Server, Benefits Administration, Employee Benefits, COBRA Administration, FSA, Microsoft Office, Report Writing, PeopleSoft, Oracle E-Business Suite, ADP Payroll, ADP, Ceridian, Project Planning, Visio, COBRA, FMLA, HRIS, Human Resources, Insurance, Microsoft SQL Server, New Hire Orientations, Payroll, Leadership, Process Improvement, Performance Management

Education
University of Phoenix   2012 — 2014
Master of Business Administration (M.B.A.), Business, 3.10

Jones College   2004 — 2008
Bachelors Science, Business Administration

Fletcher High School   1994 — 1998
High School Diploma, Computer Science

Experience
Melvin Patrick Insurance Agency, Inc.   April 2012 - Present
Time Warner Cable  August 2011 - April 2012
ACS, a Xerox Company   December 2008 - December 2011

Skills
Leadership, Organization Skills, Consulting, Thorough Research, Easily Adaptable, Cultural Awareness, Cross-cultural..., Curriculum Development, Curriculum Innovation, Project Management, Program Facilitation, Employee Training, Training Facilitation, Customer Service, Training & Development, Insurance, Property & Casualty..., Life Insurance, Technical Support, Windows, Microsoft Word, Microsoft Excel, Data Analysis, Data Entry, Finance, CDMA, iDEN

Education
University of North Carolina at Pembroke   2014 — 2016
Bachelor's Degree, Finance, General

Wake Technical Community College   2012 — 2014
Associate's Degree, Art/Art Studies, General

Experience
Shamrock Foods Company  September 2015 - Present
Shamrock Foods Company  December 2013 - September 2015
Arizona Women's Education & Employment (AWEE)   October 2012 - May 2013
Arizona College of Allied Health  April 2011 - January 2012
The Allen School Online   March 2010 - April 2011
Manpower  May 2007 - March 2010
Modern Solutions   January 2006 - May 2007
University of Phoenix  October 2004 - November 2005
Legris  June 2002 - October 2004
ACS, a Xerox Company   November 1999 - June 2002

Skills
Resume Writing, Career Development, Career Services, Customer Service, Microsoft Office, Career Counseling, Recruiting, Training, Interviews, Human Resources, Applicant Tracking..., Coaching, Cold Calling, College Recruiting, Employee Benefits, Employee Training, Hiring, Job Search Strategies, Management, Networking, Performance Management, Onboarding, Teaching, Policy, Temporary Placement, Time Management, Leadership, Team Building, Sales, Talent Acquisition, Account Management

Education
University of Phoenix   2000 — 2002
BS, Business Management

Paradise Valley   1997 — 1999
Associate's degree, General Studies

Paradise Valley High School   1991 — 1994
H.S. Diploma, General Education

Experience
Parallon  June 2013 - Present
ACS, a Xerox Company   November 2010 - June 2012
Medseek  October 2009 - November 2010
Amicas  May 2006 - October 2009
Emageon  January 2008 - August 2008
Emageon  March 2007 - March 2008

Skills
Healthcare, Healthcare Information...

Education
University of Mobile   1998 — 2001
bach, music

Shaw High School   1993 — 1996
high school degree, general

Experience
Mapi Group  December 2012 - Present
VIPdesk  October 2007 - April 2012
ACS, a Xerox Company   April 2005 - September 2007
ACS, a Xerox Company   April 2005 - September 2005

Skills
Coaching, Customer Experience, Operations Management, Quality Assurance, Call Centers, Vendor Management, Management, Call Center, Outsourcing, Team Leadership, Process Improvement, Workforce Management, Program Management, Customer Service, Training, Team Building, Avaya, BPO, Customer Retention, Visio, Customer Satisfaction, MS Project, CMS, Requirements Analysis, Performance Management, Strategic Planning, Microsoft Office, Business Strategy, Social Media, Six Sigma, CRM, MS Office Suite, Microsoft Visio..., eWorkforce Management, I3 Interaction Client, Oracle CRM, Chat and..., eLearning Center, UltraSelect, Clinical Research, Project Management, Clinical Trials, Clinical Supervision, Cross-functional Team..., Cross Functional Team..., Electronic Data..., Quality Auditing, Quality Improvement, Clinical Research..., Clinical Research..., Account Management

Education
University of North Carolina at Asheville   1998 — 2002
Bachelor of Science, Computer Science, 16

University of North Carolina at Chapel Hill   1998 — 2002
Bachelor’s Degree, Computer Science

Experience
Vonlay  January 2012 - Present
Aurora Health Care  January 2012 - February 2015
CSI Healthcare IT  February 2011 - October 2013
UW Medicine  May 2010 - January 2012
ACS, a Xerox Company   May 2010 - January 2012
Apex Systems  February 2010 - August 2010
UW Medicine  July 2008 - February 2010
Expeditors International  2007 - 2008
Epic Systems Corp.  March 2005 - March 2007
Baxter Healthcare  2001 - 2004

Skills
Testing, HL7, Healthcare, EMR, Healthcare IT, EHR, Epic Prelude, Epic ADT, Epic Bridges, Epic Systems, Bridge, Healthcare Information..., Interfaces, Business Analysis, EDI, MS Project, Revenue Cycle, Visio, Software Implementation, SharePoint, GoLive, Software Documentation, HIPAA, Project Management, Informatics, Healthcare Consulting, Documentations, CPOE, Process Improvement, Healthcare Industry, Hospitals, Integration

Education
University of Minnesota-Twin Cities   1997 — 2001
BS, Mechanical Engineering

Experience
Music And Dance Productions   2009 - Present
ACS, a Xerox Company   2011 - 2012
GlaxoSmithKline  2000 - 2009
Kaiser Permanente  1989 - 2000

Education
University of North Carolina at Chapel Hill
B.S., Industrial Relations

Experience
ACS, a Xerox Company   2011 - Present
Texas Health Resources  January 2011 - May 2011
The Information Architecture Group   June 2010 - May 2011
National Care Network  September 2009 - June 2010
CGI Federal  April 2008 - September 2009
Northrop Grumman Corporation  November 2006 - April 2008
Perot Systems  June 2004 - August 2006
NHIC, Subsidiary of EDS   1996 - 2004

Skills
SDLC, Requirements Analysis, Visio, Requirements Gathering, HIPAA, Business Analysis, Business Requirements, Requirements Management, Systems Analysis, Healthcare Information..., Process Improvement, SharePoint, Software Documentation, Healthcare, Program Management, MS Project, Business Process..., Project Management, Business Process, Analysis, Data Analysis, Testing, Manage Client..., User Acceptance Testing, Training

Education
AT Still University   2004 — 2006
Master’s Degree, Public Health

University of North Texas   1987 — 1992
Bachelor’s Degree, Broadcast Journalism

Experience
Convergys  September 2013 - Present
Allegis Talent2 for American Express   September 2012 - September 2013
Novotus  September 2011 - April 2012
Kinetic Concepts, Inc  May 2007 - May 2011
ACS a Xerox company  February 2006 - May 2007
AppleOne  August 2004 - February 2006
Ingenix  2001 - 2004

Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Technical Recruiting, Sourcing, Employee Relations, Recruiting, Internet Recruiting, Talent Management, Taleo, Contract Recruitment, Temporary Placement, Executive Search, Human Resources, HRIS, Employee Engagement, Behavioral Interviewing, Team Building, New Hire Orientations, Benefits Negotiation, College Recruiting, Management, Employee Benefits, Interviews, Employer Branding, Deferred Compensation, Training, Screening Resumes, Leadership, Temporary Staffing, Strategy, Workforce Planning, Coaching, Recruitment Advertising, Staffing Services, Succession Planning, Permanent Placement, Screening, Resume Writing, Job Descriptions, Hiring, HR Policies, Job Fairs, Corporate Recruiting, Personnel Management, Cold Calling

Education
University of Phoenix
Business Management, Human Resources

Experience
ACS, a Xerox Company   May 2009 - Present
EDS  2005 - July 2008
General Physics  1998 - 2005

Skills
Program Management, Needs Analysis, Project Delivery, Vendor Management, Performance Improvement, PMP, Process Improvement, Project Management, Requirements Analysis, Training, Service Delivery, Software Project..., PMO, Project Portfolio..., SharePoint, E-Learning, SDLC, Business Process, IT Service Management, Instructional Design, Outsourcing, Instructor-led Training

Education
University of Michigan-Dearborn

Experience
Capgemini US, LLC  2010 - Present
ACS  2007 - 2010
ACS (Affiliated Computer Services)   2007 - 2010
Affiliated Computer Services, Inc.   October 2006 - 2010
ACS - A Xerox Company  1998 - 2010

Skills
SLA, BPO, ITO, Outsourcing, RFP, Business Process, Service Level Agreements, Mergers, Privacy Law, Vendor Management, Corporate Governance, Strategy, Mergers & Acquisitions, Sla, Corporate Law, Contract Negotiation, Contract Management, Licensing, IT Outsourcing, Legal Writing, Management, Software Licensing

Education
University of Mississippi School of Law   1994 — 1997
JD, Law

Vanderbilt University   1990 — 1994
BA, English & Political Science

Experience
ACS, a Xerox Company   March 2006 - Present
IBM Global Services  February 2005 - February 2006
Federal Mogul  2002 - 2004

Skills
Disaster Preparedness, Project Coordination, Disaster Recovery, Data Center, Security, ITIL, Business Continuity, Active Directory, Emergency Management, Virtualization, VMware, Incident Management, IT Operations, IT Service Management, IT Management, Service Delivery, Project Planning, Troubleshooting, Software Documentation, Windows Server, IT Strategy, HP-UX, AIX, Information Security..., Servers, System Administration, Vendor Management, Visio

Education
University of Phoenix   1999 — 2000
Master of Science (M.S.), Computer Information Systems

Experience
LongView International Technology Solutions  2013 - Present
CGI  April 2012 - September 2013
ACS, a Xerox Company   December 2011 - April 2012
Swissport  November 2006 - November 2011

Skills
Servlets, JSP, AJAX, Tomcat, Eclipse, JavaScript, Subversion, Core Java, Java Swing, J2EE, SQL, HTML, CSS, Software Development, Struts Framework, NetBeans, JDBC, JSTL, JMS, JNDI, JavaBeans, Glassfish, Spring, Hibernate, JBoss Application Server, ClearCase, Agile Methodologies, RESTful WebServices, Git, MongoDB, JSON, XML, Oracle

Education
Virginia International University   2010 — 2011
MS, Information Systems, 3.9

University of Mumbai   2003 — 2006
Bachelor of Science (B.Sc.), Information Technology

Experience
Steve Sax Consulting   May 2009 - Present
ACS a Xerox Company  2008 - Present
Elite, a Thomson Reuters Business  2006 - 2009
Malson Edelman Borman & Brand, LLP   December 1999 - January 2001
Faegre & Benson LLP  June 1998 - November 1999

Skills
Accounting, Software Implementation, Business Process, Enterprise Software, Business Analysis, Business Intelligence, Business Process..., SQL, Professional Services, Software Project..., Software Documentation, Requirements Analysis, Management, Integration, SDLC, Process Improvement

Education
University of Minnesota - Carlson School of Management   1995 — 1998
B.S., Accounting

Experience
C&J Energy Services  June 2015 - Present
Tiger Cased Hole Services Inc, A C&J Energy Company   July 2014 - June 2015
Tiger Energy Services   July 2012 - July 2014
ACS, a Xerox Company   May 2011 - July 2012
ACS, a Xerox Company   July 2005 - July 2012

Skills
ITIL, SharePoint, IT Service Management, Visio, IT Management, PMP, Disaster Recovery, Data Center, IT Operations, Cloud Computing, Active Directory, Security, Servers, Network Security, Integration, VMware, Windows Server, Project Management, Management, BMC Remedy, Unix, Enterprise Architecture, Virtualization, Linux, Operating Systems, IT Strategy, SAN, Infrastructure, SDLC, Software Documentation, MS Project, System Administration, Microsoft Exchange

Education
University of Phoenix   2008 — 2011
Bachelor's degree, Information Technology

Cal State University of Fullerton   2006 — 2008

Experience
Lion's Share Management Consulting   January 2012 - Present
ACS, a Xerox Company   August 2010 - December 2011
HP Enterprise Services  March 2002 - August 2010
Towers Perrin  March 1995 - April 2002

Skills
Pensions, Defined Benefit, Compliance, Actuarial Science, HR Strategy, HR Consulting, HR Solutions, Total Rewards, Reward Strategy, Outsourcing, Employee Benefits, Mergers & Acquisitions, Human Resources, HRIS

Education
University of Pittsburgh
Bachelor of Arts (BA), German and Business

Experience
ACS, a Xerox Company   November 2010 - Present
US Navy Reserve  1999 - 2011
Physicians World  June 2008 - November 2010

Skills
Data Analysis, Requirements Analysis, Testing, Outlook, Documentation, Programming, Account Management, Software Documentation, Quality Assurance, Business Process

Education
University of Phoenix   2006 — 2008
Graduate, MBA

William Paterson University of New Jersey   1999 — 2004
Business Administration and Management, General

William Paterson University of New Jersey   1999 — 2004
Bachelors of science, Business Administration and Management, General

Experience
WestRock Company  July 2015 - Present
MWV  June 2013 - June 2015
ACS, A Xerox Company   August 2006 - May 2013
ACS, a Xerox Company   2002 - August 2006
Affiliated Computer Services, Inc  1998 - 2002

Skills
Disaster Recovery, ITIL, Vendor Management, Process Improvement, Service Delivery, Hardware, IT Service Management, Data Center, Help Desk Support, IT Operations, Incident Management, IT Management, Troubleshooting, Active Directory, Project Management, Integration, IT Strategy, Servers, Cross-functional Team..., Change Management, Management

Education
University of Pittsburgh   1980 — 1986
General Studies

Experience
HP Enterprise Services  January 2011 - Present
ACS, a Xerox Company   October 2005 - January 2011
EDS  2004 - 2005
EDS  2002 - 2004
EDS  1999 - 2002
EDS  1998 - 1999
Raytheon  1995 - 1998
EDS  1988 - 1995

Skills
Writing, Editing, Proposal Support

Education
University of North Texas
BFA

Univesity of Texas at Austin

Experience
Penn National Insurance  August 2008 - Present
ACS, a Xerox Company   March 2003 - March 2007
EarthLink  August 1999 - December 2002

Skills
Help Desk Support, Security, Active Directory, SDLC, SQL, VMware, Windows 7, Windows Server

Education
Central Pennsylvania College   2005 — 2009
Information Technology, IT

University of Oklahoma   1994 — 1995
Architectural Design/Computer Science

Experience
ACS, a Xerox Company   March 2011 - Present
ACS, a Xerox Company   April 1999 - Present
Mercy Hospital  1993 - April 1999
Dravo Automation Sciences (Daxus)   1985 - 1993

Skills
Architecture, Operating Systems, Unix, HP-UX, VMS, Red Hat Linux, Integration, High Availability..., Shell Scripting, Program Management, Security, ITIL, Server Migration, LVM, IBM AIX, IT Management, Enterprise Solution..., Process Improvement, Disaster Recovery, VMware, Computer Hardware, Software Development, Requirements Analysis, Business Analysis, Networking, Performance Analysis, Fortran, SDLC, Virtualization, Migration Projects, VMS Administration, VMS System Programming, MS Office Suite, Capacity Planning, Message Queue

Education
University of Pittsburgh   1981 — 1985
B.S., Electrical Engineering

Central Catholic High Scool

Experience
SEL  September 2012 - Present
ODOT  July 2011 - January 2012
ACS, a Xerox Company   September 2010 - July 2011
KDUP, University of Portland   August 2007 - May 2009

Skills
Troubleshooting, OS X, Windows, Technical Support, Networking, iOS, Microsoft Office, Hardware, Microsoft Excel, Testing

Education
University of Portland   2005 — 2009
BS, Electrical Engineering (Computer Track)

Experience
Future Health Trends   July 2010 - Present
ACS, a Xerox Company   April 1995 - July 2010
Self Employed  June 1991 - March 1995
Innovision Medical, Inc.   March 1989 - June 1991
Noel-Joanna, Inc.   June 1988 - February 1989
Businessphone Rentals, Inc.   April 1987 - May 1988
Datalease Systems & Financial Corporation   August 1984 - March 1987
Meyer Investment Properties, Inc.   April 1982 - August 1984
Arthur Andersen & Co.   September 1979 - April 1982

Skills
Team Building

Education
USC   1975 — 1979
Business Administration, Accounting - Summa Cum Laude - 4.0 GPA

Experience
Infinite Services & Solutions   July 2013 - Present
CSC  February 2012 - February 2013
Independent consultant  February 2011 - January 2012
ACS Healthcare Solutions  January 2005 - November 2010
ACS INC  2005 - November 2010
ACS, A Xerox Company   2005 - November 2010
ACS Government Healthcare   2005 - November 2010
Greenberg Farrow Architecture  2000 - 2005

Skills
Architecture, Costpoint, Financial Reporting, Cost Accounting, General Ledger, Accounting, Auditing, Civil Engineering, Budgets, Government Contracting, Finance, Sarbanes-Oxley, Invoicing, Architectures, ERP, Financial Statements

Education
University of South Florida   1970 — 1974
BA accounting, accounting

Experience
Banfield Pet Hospital  February 2008 - Present
Self Employed paid by State of Oregon   July 2002 - March 2012
ACS, a Xerox Company   August 2006 - October 2007
ACS, a Xerox Company   October 2003 - August 2006

Skills
Customer Service, Data Entry, Outlook, Telephone Skills, Microsoft Office, Microsoft Word, Microsoft Excel, Team Building, Research, PowerPoint, Organizational..., Organizational..., Time Management, Communication, Internal Communications, Strategic Communications, Positive Team Player, Dependable Team Player, Cross-functional Team..., Delegation, Flexibility, Problem Solving, Collaborative Problem..., Timely Decision Making, Prioritize Workload, Information Processing, Analyze Information, Learning Quickly, Always Willing to Learn, 10 Key, Office Management, Workforce Management, Call Centers, Leadership, Training, Customer Satisfaction, Conflict Resolution, Strategic Planning, Oracle, Petware, Heat, E-Time, CRM, Staff Development, Secure Remote Access

Education
University of Phoenix   2009 — 2012
Bachelor's Degree, Human services and Business management

Western Business College   2001 — 2003
Associates, Applied Science

Experience
ACS, a Xerox Company   Program Project Specialist II / TrainerState of Arizona AHCCCS AdministrationMay 2003 - February 2008

Education
University of Phoenix   2010 — 2012
Bachelors, Business Management

Experience
University of Mississippi Medical Center  December 2013 - Present
Mississippi Department of Health  April 2013 - December 2013
ACS, a Xerox Company   July 2011 - November 2012
University of Mississippi Medical Center  December 2010 - June 2011
Mississippi State Department of Health  May 2009 - June 2010
Blue Cross Blue Shield of MS   February 2003 - August 2008

Skills
HIPAA, EMR, EHR, Medical Terminology, Microsoft Excel, Microsoft Office, PowerPoint, Crystal Reports, Medicaid, Health Information..., Revenue Cycle, Process Improvement, Hospitals, Healthcare Information..., Informatics, ICD-9, Healthcare, Epic Systems

Education
University of Mississippi Medical Center   2008 — 2010
Bachelor of Science, Health Informatics and Information Management

Experience
Retired and enjoying time with family  May 2015 - Present
Itron  January 2013 - November 2014
Chainbridge Software, LLC   November 2010 - December 2012
Chainbridge Software, LLC   November 2010 - October 2011
ACS, a Xerox Company   2005 - 2010
Axiom Consulting  2003 - 2004
SCT  1993 - 2004

Skills
Software Implementation, Program Management, Process Improvement, Business Analysis, Change Management, Project Planning, Project Management, SDLC, PMP, PMO, Leadership, Software Project..., Requirements Analysis, Business Process, Project Portfolio..., Integration

Education
University of South Carolina-Columbia   1980 — 1985
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

Experience
NYC Law Department  September 2011 - Present
Avon  August 2011 - September 2011
The CollegeBound Network  May 2011 - July 2011
PCC Marketing, Inc   February 2008 - November 2010
New York Federal Reserve Bank   July 2008 - October 2009
ACS, a Xerox Company   November 2007 - December 2007
Gap Body, Inc.   July 2007 - October 2007
NYS Senate Majority Office   July 2006 - August 2006
US Census Bureau  January 2002 - January 2006

Skills
Legal Writing, Microsoft Office, Customer Service, Leadership

Education
College of Staten Island   2011 — 2011
Accounting I

University of Rochester
Bachelor of Arts, Political Science

Stuyvesant High School   1997 — 2000
Stuyvesant High School Regents Diploma

Experience
Turner Broadcasting  June 2011 - October 2013
ACS, a Xerox Company   October 2004 - January 2011
ACS, a Xerox Company   September 2002 - October 2004
Onesource  February 2000 - August 2002

Education
University of Pittsburgh
Bachelor of Science (BS), Accounting

Experience
Xerox  November 2012 - Present
First American  February 2011 - December 2012
ACS a Xerox Company  February 2005 - November 2010
ACS a Xerox Company  May 2000 - February 2005

Skills
Outsourcing, Business Analysis, Process Improvement, Business Process..., BPO, Offshoring, Accounting, Risk Management, Business Process..., Transition Management, Shared Services, PMO, Analysis, Offshore Transition, Enterprise Content..., Workflow Management, Onsite-Offshore model, Transition Planning, Global Transformation, Business Transition, User Acceptance Testing, Process Migration, KPO, HTML5, CSS, Adobe Muse, SEO, Content Strategy, WordPress, User Experience

Education
University of Phoenix
B.S

Experience
ACS, a Xerox Company   October 2011 - February 2012
L&G Mortgagebanc, Inc   October 2001 - February 2011
Eagle Produce Unlimited, Inc   May 1999 - October 2001
Consultants in Data Processing, Inc.   March 1987 - May 1999

Skills
General Ledger, Accounts Payable, Account Reconciliation, Accounts Receivable, QuickBooks, Accounting, Payroll, Fixed Assets, Journal Entries, Financial Statements, Bank Reconciliation, Peachtree, SAP, Finance, Data Entry, Expenses, Tax Returns, Financial Reporting, Financial Accounting, Internal Controls, Sarbanes-Oxley Act, External Audit, Banking, Balance Sheet

Education
University of Phoenix   2001 — 2004
Bachelor of Science, Business (accounting) 2004

Experience
Whitaker Medical  June 2013 - Present
Jackson & Coker  March 2012 - June 2013
ACS, A Xerox Company   December 2010 - March 2012
Symcor  August 2002 - August 2010
WorldOne  November 2007 - March 2010

Education
University of North Carolina at Charlotte   2002 — 2007
Bachelor's degree

Experience
ACS, a Xerox Company   September 2011 - June 2013
Youth Taking Charge   August 2010 - June 2011
Shield Mentoring   August 2009 - May 2011
Office of Leadership and Service Learning   August 2010 - December 2010
Vector Marketing  June 2008 - July 2008

Skills
Illustration, Graphic Design, Web Design, Marketing, Leadership, Creative Direction, Sales, Customer Service, Digital Photography, Sales Operations, Human Resources, Drawing, Adobe Creative Suite, Dreamweaver, InDesign, Illustrator, Logo Design, Adobe Acrobat, Layout, Flash, Typography, Book Illustration, Comic Book Illustration, Digital Illustration

Education
University of North Carolina at Greensboro   2006 — 2011
BFA, Design

University of North Carolina at Greensboro   2006 — 2011
Bachelor of Fine Arts, Art, Concentration Design

Experience
ACS, a Xerox Company   August 2010 - May 2011
Teddy Bear Portraits at Nationwide Studios   September 2008 - January 2010
Dell  October 2004 - July 2007

Skills
Manuals, Training & Development, Staff Training

Education
University of Phoenix-Nashville Campus   2004 — 2005

Experience
Enkitec  March 2012 - December 2014
Parago  September 2005 - January 2012
University of Texas at Arlington  November 2004 - September 2005
TXU  November 2000 - October 2004
ACS, a Xerox Company   June 1998 - October 2000

Skills
Oracle Administration, OLTP, Database Management, Database Design, Data Modeling, Database Security, Data Migration, SQL Tuning, Performance Tuning, RMAN, SQL*Plus, Oracle SQL, PL/SQL, Grid Control, Oracle Enterprise..., Troubleshooting, PeopleSoft, Solaris, Unix, AIX, Linux, Windows, Unix Shell Scripting, Patch Management, Erwin, Agile, MySQL, Agile Methodologies, Oracle, Database Administration, Databases, SQL, Oracle RAC, Enterprise Architecture, Servers, High Availability, Shell Scripting, ETL, Database Admin, Data Warehousing, Weblogic, Replication, HP-UX

Education
University of Pune   1993 — 1995
Master of Commerce, Advanced Accounting & Costing

University of Pune   1989 — 1992
Bachelor of Commerce, Accounting & Statistics

Experience
J.P. Morgan   October 2012 - December 2014
ACS, a Xerox Company   June 2007 - February 2011
Countrywide Home Loans  April 2003 - May 2007
First American Title  October 2001 - April 2003

Skills
Training & Development, Coaching, Microsoft Office, AS400, Accounts Payable, Government Relations, Customer Service, Banking, Finance, Mortgage Lending, Microsoft Word, Real Estate

Education
University of Phoenix   2010 — 2014
Bachelor's Degree, Human Resources Management and Services, 3.69 GPA

Experience
Sprint Nextel  January 2011 - February 2011
ACS, a Xerox Company   August 2010 - January 2011

Education
University of Phoenix   2007 — 2014