AAA-MICHIGAN Company
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AAA-MICHIGAN Employees
Meemic Insurance Company October 2014 - Present
Meemic Insurance Company March 2012 - October 2014
Allstate October 2006 - September 2012
The Auto Club Group 2002 - 2005
The Auto Club Group 1998 - 2002
The Auto Club Group 1995 - 1997
AAA Michigan 1989 - 1995
Skills
Property & Casualty..., Life Insurance, Sales Management, Sales, Sales Process, Term Life Insurance, Strategic Planning, Customer Retention, New Business Development, Team Building, Business Analysis, Business Strategy, Business Planning, Business Process..., Business to Business..., Software Solutions, Strategic Consulting, Insurance, Performance Management, Underwriting, Small Business, Team Leadership, Disability Insurance, Strategy, Leadership Development, Management, Recruiting, Sales Operations, Change Management, Business Development, Project Management, Customer Satisfaction, Casualty, Umbrella Insurance, General Insurance, Commercial Insurance, Health Insurance, Training, Leadership, Entrepreneurship, Casualty Insurance, Customer Service, Liability, Fixed Annuities, Coaching, Public Speaking
Education
University of Michigan-Flint 1978 — 1981
Bachelor of Science (B.S.), Business Administration, Management and Operations
The American College 1985 — 1988
Life Underwriter Training Council Fellowship, Financial Services
Grand Blanc 1973 — 1977
College Prep, STEM, 3.6
Einheuser Legal Group June 1994 - Present
Detroit Institute of Arts September 2005 - July 2007
AAA Michigan March 1986 - May 1994
Skills
Event Planning, Non-profits, Fundraising, Museums, Management, Sales, Nonprofits, Customer Service, Museum Education, Volunteer Management
Education
Michigan State University 1968 — 1972
B.A., History of Art
Lincoln Financial Group March 2011 - Present
Priority Health March 2010 - September 2011
American Community Mutual Insurance Company June 2007 - December 2009
AAA Michigan May 2003 - June 2007
CIBER 1996 - 2003
Skills
Leadership, PMP, SDLC, Project Management, Integration, Requirements Analysis, Vendor Management, Process Improvement, Software Documentation, Business Analysis, Business Requirements, Requirements Gathering
Education
Osmania University 1992 — 1995
Masters, Computer Science
TI Automotive April 2015 - Present
TI Automotive October 2013 - April 2015
Credential Check Corporation October 2011 - October 2013
Credential Check Corporation October 2011 - July 2012
AAA Michigan May 2011 - October 2011
Gail & Rice November 2010 - July 2011
U.S. Probation Office May 2010 - August 2010
Skills
FCRA, Customer Service, Customer Relations, Retail, Promotions, Recruiting, Account Management, Event Management, Private Investigations, Human Resources, Criminal Justice, Team Building, Interviews, Investigation, Management, Event Planning, Project Management, Strategic Planning, Program Management, Sales, CRM, Customer Satisfaction, Employee Relations, Training, Leadership Development, Coaching, Public Speaking
Education
Michigan State University 2007 — 2011
B.A., Criminal Justice
Summit Evergreen August 2013 - Present
AAA Michigan January 2004 - August 2013
Skills
Property & Casualty..., Insurance, Call Centers, Process Improvement, Customer Service, Customer Satisfaction, Team Building, Marketing Strategy, Customer Retention, Strategic Planning, Account Management, Sales Management, Training, Marketing, Coaching, General Insurance
Education
University of Michigan 1999 — 2003
TOSHIBA AMERICA BUSINESS SOLUTIONS October 2013 - Present
Forest Park Medical Center March 2012 - October 2013
Consulting May 2011 - March 2012
AAA Michigan August 2010 - May 2011
Imagetek Office Systems August 2008 - July 2010
Denitech Corporation August 2003 - August 2008
Canon, Inc. March 1997 - July 2003
Skills
Document Management, Solution Selling, Salesforce.com, Enterprise Content..., Process Improvement, Business Intelligence, Professional Services, Enterprise Software, System Deployment, Strategic Planning, New Business Development, Sales Presentations, Healthcare, Leadership, Customer Satisfaction, Software Consulting, Contract Negotiation, Budgets, Software, Project Management, Customer Service, Integration, Document Capture, AnyDoc, ABBYY, ABBYY FineReader, Docuware, Open Text Livelink, eSign, Kofax, Captiva, Imaging Solutions, Imaging Technology, Datacap, Electronic Forms, Document Automation, Electronic Signatures, Team Building, Business Process, Networking, Troubleshooting, Management, Training
Education
Middle Tennessee State University 1991 — 1996
BA, Management Information Systems
AAA Michigan July 2004 - Present
AAA Michigan October 2002 - July 2004
Phoenix group 2001 - 2002
Skills
Sales Management, RTC, Project Management, Strategic Planning, Event Management, Change Management, Business Intelligence, Public Speaking, Customer Service, Requirements Gathering, Coaching, Process Improvement, Microsoft Excel, Customer Retention, Program Management, Microsoft Office, Team Building, Team Leadership, Call Center, Business Analysis, Enterprise Architecture, Leadership Development, Operations Management, Customer Satisfaction, Marketing Strategy
Education
Oakland Community College
AGS, Communication and Media Studies
University of Michigan
Mathematics
University of Phoenix
Certificate, Project Management
Systems Network Administration Leadership in the Greater Detroit Area 2014 - Present
Hewlett-Packard Company, Enterprise Services April 2014 - October 2014
Hewlett-Packard May 2013 - November 2013
Ford Motor Company August 2011 - March 2013
General Motors / Hewlett-Packard November 2008 - July 2011
Chrysler Warren Truck Assembly Plant Complex (3 sites) (5 million sq. ft. total) September 1998 - January 2008
Chrysler Warren Truck Assembly Plant Complex (3 sites) (5 million sq. ft. total) September 1998 - January 2008
AAA Michigan November 1995 - November 1996
Auto Warehousing Co April 1993 - November 1995
Redford Township Parks and Recreation January 1987 - January 1991
Skills
Information Technology, Network Administration, Server Administration, System Administration, Computer Network..., Servers, Windows Server, Microsoft Servers, IBM Servers, File Servers, Security, Information Security, Network Security, Computer Security, Compliance, Compliance Remediation, Vulnerability, IT Audit, IT Strategy, IT Operations, IT Solutions, Network Optimization, System Automation, HP Operations..., HP Openview, HP Server Automation..., Solution Development, Creative Solutions, Scripting, IT Asset Management, Asset Management, Software Asset..., Network Monitoring Tools, Technical Support, Integration, Troubleshooting, Operating Systems, Windows, Wintel, Active Directory, IT Management, IT Service Management, Disaster Recovery, Subject Matter Experts, Customer Support, Hardware Support, Data Center, Systems Engineering, Network Engineering, ITIL Certified
Education
Northern Michigan University 1971 — 1974
Bachelor of Science Degree, Park Management and Recreational Planning
Certifications
Flip'n Chicken October 2010 - Present
Flip'n Chicken October 2009 - Present
Bank of America February 2007 - September 2009
Puma and Associates Mortgage July 2006 - February 2007
S & S mart Inc. July 2001 - July 2006
AAA Michigan 2000 - 2001
Skills
Customer Service, Recruiting, CRM, Credit, Event Planning, Management, Training, Business Development, Project Planning, Leadership, Team Building, Marketing, Fundraising, Sales, Leadership Development, Team Leadership
Education
Queens University of Charlotte
Master of Business Administration (MBA), Business Administration
University of North Carolina at Charlotte 2002 — 2005
BA, Communications Major- Economics - Minor
Academy Travel/Mickey Vacations October 2014 - Present
Tea Cups and Fairy Wings October 2012 - Present
Young Living Essential Oils Independent Distributor December 2007 - December 2014
Enagic USA, Kangen Water 2007 - 2013
Enagic USA, Kangen Water 2007 - 2013
Michigan Renaissance Festival August 1995 - August 2011
Media Play May 1995 - January 1999
Saks Fifth Avenue 1992 - 1992
Analytical Technologies INC 1980 - 1990
AAA - Michigan September 1969 - September 1976
Skills
Editing, Social Media, Microsoft Office, Event Planning, Negotiation, Customer Service, Public Speaking, Strategic Planning, Fundraising, Sales, Public Relations, Coaching, Marketing Strategy, Team Building, New Business Development, Advertising, Entrepreneurship, Photoshop, Leadership, Marketing, Nonprofits, Event Management, Social Media Marketing
Education
Oakland Community College
BS - Liberal Arts
Waterford Kettering High School
AAA Michigan November 1997 - Present
Greater Royal Oak Chamber of Commerce December 1999 - Present
LBN - Birmigham 2009 - Present
Society of Mechanical Engineers (SME) February 1996 - October 1997
GBC June 1995 - February 1996
Apartment Search May 1992 - June 1995
Corporate Detroit Magazine January 1991 - May 1992
Crain's Detroit Business May 1990 - January 1991
Kelly Services April 1989 - May 1990
Skills
Insurance, Liability, Annuities, Customer Service, Customer Relations, Home, Condos, New Business Development, Term Life Insurance, Public Relations, Employee Benefits, Fixed Annuities, Legal Liability, Claim, Property & Casualty..., Life Insurance, Umbrella Insurance, Casualty, General Insurance, Underwriting, Homeowners, Professional Liability, Marketing, Sales, Referrals, Estate Planning, Strategic Planning, Claims Management, Renters, Public Speaking, Account Management, Whole Life, Universal Life, RV, Negotiation, Long-term Care, Commercial Insurance, Health Insurance, Disability Insurance, Motorcycle, Commercial Lines, Small Business, Accident, Long Term Care Insurance, Inland Marine, Retirement, Brokers, Retirement Planning, IRAs, Insurance Brokerage
Education
University of Detroit Mercy 1987 — 1990
B.A., Communication Studies, suma cum laude
Ladywood High School 1983 — 1987
AAA Michigan May 2013 - Present
AAA Michigan May 2011 - May 2013
Milliman, Inc. October 2001 - December 2010
Saukville Chiropractic Center November 2000 - October 2001
Skills
Actuarial Science, Actuaries, Property & Casualty..., Reinsurance, Casualty, Enterprise Risk..., Professional Liability, SAS, Commercial Lines, Actuarial Exams, Workers Compensation, Actuarial Consulting, Financial Risk, General Insurance, Pricing
Education
Northwestern Health Sciences University 1998 — 2000
Doctor of Chiropractic
University of Wisconsin-Madison 1989 — 1993
B.S., Mathematics, Computer Science
AAA Michigan September 1986 - Present
Skills
Property & Casualty..., Team Building, Call Centers, Customer Service, Health Insurance, Term Life Insurance, Insurance, Microsoft Office, Coaching
Education
Romulus High School, Ross Medical School, Schoolcraft College
Schoolcraft College
TVS Communication Solutions/LearnCom March 2012 - Present
DAFT - Digital Arts Film and Television 1996 - Present
Independent/Freelance January 2012 - March 2012
Convergent Media Systems March 2001 - December 2011
Vander Films 1990 - 2010
AAA Michigan 1993 - 2001
Specs Howard School of Broadcast Arts 1989 - 1993
WXYZ-TV 1979 - 1982
Skills
Video, Video Production, Television, Post Production, Video Editing, Broadcast
Education
University of Michigan-Dearborn 2005 — 2007
Masters of Arts in Education, Performance Improvement & Instructional Design
University of Michigan 1975 — 1979
BA, Radio, Television & Film
ASTA September 2011 - Present
The Auto Club Group February 2011 - Present
The Auto Club Group August 2007 - January 2011
AAA Michigan 2003 - August 2007
Northwest Airlines 1997 - 2002
Skills
Strategic Planning, Marketing, Product Development, Travel Management, Sales Management, Account Management, Budgets, Marketing Strategy, New Business Development, Sales, Contract Negotiation, Leadership, Market Planning, Hospitality, Business Travel, Hotels, Online Advertising, Leisure, Management, Strategy, Event Management, Event Planning, Hotel Booking, Negotiation, Travel Planning, Coaching, Entrepreneurship, Trade Shows
Education
Northern Michigan University 1996 — 1999
B.A., History, German, International Affairs
Adventure Quest September 2009 - Present
Journeys International December 2007 - June 2009
AAA Michigan October 2006 - December 2007
Travel Leaders/Breakaway Travel February 2002 - January 2006
Navigant International 2000 - 2002
Fantasy Travel 1985 - 2000
Skills
Hiking, Photography, Tourism, Vacation, Adventure Travel, Supervisory Skills, Event Planning, Cruises, Online Marketing, Travel Management, Leisure Travel, Business Travel, Leisure, Incentive Travel, Tour Operators, Travel Planning, Hospitality, Event Management, Hotel Booking, Hotels, Hospitality Industry, Resorts, Customer Service
Education
Temple University 1982 — 1982
credits earned, Sports Administration
Villanova University 1974 — 1975
BA, General Studies
aReIc Films February 2009 - Present
Genesis Training December 2008 - Present
The Body Shop February 2006 - October 2008
The Schwan Food Company March 2003 - August 2005
AAA Michigan September 2000 - May 2001
Global Crossing August 1993 - August 2000
Education
Phillips University 1986 — 1991
Oakland Community College
AAA-South February 2006 - Present
AAA Michigan January 2001 - February 2006
Education
University of Michigan-Dearborn 1990 — 1994
Michigan Supreme Court January 2015 - Present
Michigan Supreme Court and Court of Appeals July 2014 - January 2015
Delta Dental of Michigan May 2010 - February 2014
Delta Dental of Michigan November 2008 - May 2010
Delta Dental Plan of Michigan May 2008 - November 2008
The Auto Club Group 2003 - 2008
AAA Michigan 1998 - 2003
The Auto Club Group 1994 - 1998
The Auto Club Group 1987 - 1994
The Auto Club Group 1987 - 1987
Skills
Auditing, Benefits Administration, Business Analysis, Budgets, Call Centers, Change Management, Coaching, Contract Negotiation, Customer Service, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Relations, Employee Training, Executive Management, HIPAA, HRIS, Health Insurance, Healthcare, Human Resources, Insurance, Internal Communications, Interviews, Leadership, Leadership Development, Management, Mergers, Onboarding, Organizational..., Payroll, PeopleSoft, Performance Management, Policy, Process Improvement, Procurement, Program Management, Project Management, Recruiting, Risk Management, SDLC, Strategic Planning, Strategy, Succession Planning, Talent Acquisition, Talent Management, Team Building, Training, Underwriting, Vendor Management, Integration
Education
University of Michigan - Stephen M. Ross School of Business
Human Resources Executive Program
Wayne State University
Master's Degree, Instructional Technology
Wayne State University
Bachelor's Degree, Criminal Justice
AAA Michigan January 2005 - Present
DTE Energy January 2004 - January 2005
Skills
Insurance, Customer Service, Microsoft Office, Strategic Planning, Business Analysis, Process Improvement, Microsoft Word, Financial Analysis, Customer Satisfaction, Health Insurance, Team Building, Coaching, Analysis, Salesforce.com, Account Management, Employee Benefits, Leadership, Call Centers, Property & Casualty..., Customer Retention
Education
University of Michigan-Dearborn 2002 — 2004
BBA, Finance & Management
Schoolcraft Community College 1999 — 2002
Associate, Science
Stevenson High School 1996 — 1999
Diploma, High School/Secondary Diplomas and Certificates
MHK Marketing Group, LLC February 2007 - Present
BullsEye Telecom February 2000 - October 2006
LDMI Telecommunications September 1998 - February 2000
Frontier Communications February 1996 - September 1998
AAA Michigan December 1994 - February 1996
Oakwood Health Services May 1990 - December 1994
Skills
Marketing Strategy, Marketing Communications, Social Media Marketing, Customer Relationship..., Email Marketing, Customer Retention, Customer Acquisition, Direct Marketing, Marketing Management, Speaking Engagements, Seminar Speaker, Website Development, Training Delivery, Training & Development, Telecommunications, Public Speaking, Strategy, Adobe Creative Suite, Web Design, Graphic Design, Web Marketing, Social Media, Teamwork, Team Leadership, Cross-functional Team..., Dependable Team Player, Positive Team Player, Marketing, CRM, SEO, Entrepreneurship, Employee Training, Online Marketing
Education
Wayne State University 1990 — 1995
MBA, Marketing
University of Michigan-Dearborn 1985 — 1990
BBA, Dual Major - Finance and Marketing
Specs Howard School of Media Arts
Graphic Design Diploma, Graphic Design and Web Design
The Life Network October 2013 - Present
The Life Church July 2010 - Present
AAA Michigan October 2006 - Present
Americare Benefits January 2002 - October 2006
MEEMIC January 1995 - January 1998
Skills
Insurance, Property & Casualty..., Health Insurance, Umbrella Insurance, Life Insurance, Term Life Insurance, Fixed Annuities, Disability Insurance, Commercial Insurance, Liability, Long-term Care, Sales, Customer Service, Sales Management, Employee Benefits, Marketing, Account Management, Small Business, New Business Development, Team Building, General Insurance, Whole Life, Casualty, Leadership Development, Pastoral Care, Coaching, Business Strategy, Business Development, Casualty Insurance
Education
Oakland University 1992 — 1997
Business Marketing
Michigan School of Ministry 2008 — 2010
License to Preach Accreditation , Certified Minister Accreditation, Pastoral Studies/Counseling, 4.0
Lutheran High East 1989 — 1992
Colleg Prep, Mathematics, Science
United States Postal Service June 2014 - Present
Traders Insurance Agency Corporation October 2011 - January 2013
Sentry Insurance 2010 - October 2011
AAA Michigan 2001 - 2010
Traders Insurance Agency Corp 1999 - 2001
American Family Insurance 1997 - 1999
Skills
Insurance, Commercial Insurance, Management, Property & Casualty..., Risk Management, agency management, commercial property..., Health Insurance, Term Life Insurance, Umbrella Insurance, Life Insurance, Insurance Law, Insurance Agency..., Sales Management, dynamics of sales..., Engaging Public Speaker, Casualty, Small Business, Liability, Property Claims, Customer Service, Whole Life, Legal Liability, Sales
Education
St. Cloud State University 1975 — 1979
AA, Speech Communications
Wayzata High School 1971 — 1975
Yes, College core
Dana Holding Corporation July 2015 - Present
Dana Holding Corporation January 2015 - July 2015
Dana Holding Corporation January 2011 - December 2014
Spartan Consulting Inc. October 2009 - May 2011
Michigan State University August 2009 - May 2011
Dana Holding Corporation May 2010 - August 2010
AAA Michigan September 2005 - April 2009
Skills
Financial Analysis, Budgets, Competitive Analysis, Negotiation, Process Improvement, Finance, Forecasting, Financial Modeling, Analysis, Pricing, Financial Reporting, Cross-functional Team..., Strategic Financial..., Data Analysis, Business Analysis, Leadership, Business Process..., Six Sigma, Strategic Planning
Education
Michigan State University - The Eli Broad College of Business 2009 — 2011
MBA, Finance
University of Michigan 2001 — 2005
BA, Political Science
Liberty Mutual Insurance 2006 - Present
AAA Michigan 1999 - 2006
Dort Federal Credit Union February 1985 - December 1999
Skills
Insurance, Life Insurance, Employee Benefits, Fixed Annuities, Property & Casualty..., Underwriting, General Insurance, Umbrella Insurance, Term Life Insurance, Casualty, Liability, Whole Life, Health Insurance
Education
University of Michigan-Flint
Bachelors, Marketing
Accident Fund Insurance Company of America September 2011 - Present
Send Out Cards 2007 - Present
Pinnacle Actuarial Resources, Inc December 2007 - June 2011
Auto Club Group 2000 - 2007
AAA Michigan 2000 - 2007
Allstate Insurance 1992 - 2000
Skills
Underwriting, Insurance, Property & Casualty..., Strategic Planning, Send Out Cards, Nuskin, Enterprise Risk..., General Insurance, Risk Management, Leadership
Education
University of Michigan 1988 — 1992
BS Actuarial Science, Math, Actuarial Science
Flagstar Bank March 2015 - Present
Flagstar Bank September 2008 - March 2015
AAA Michigan July 2007 - September 2008
Entertainment Publications, Inc. October 2001 - July 2007
Entertainment Publications, Inc. October 1995 - October 2001
Skills
PeopleSoft, Visio, Oracle, Business Analysis, Access, Quality Center, SDLC, SharePoint, Requirements Gathering, SQL, Software Implementation, Accounting, User Acceptance Testing, MS Project, Microsoft Project, Financial Applications, Project Planning, Production Support, Manual Testing, Lead Business Analyst, Regression Testing, Test Cases, Test Planning, Toad, Microsoft Excel, HP Quality Center, OnBase, ServiceNow, SnagIt, Changepoint, Agile Methodologies
Education
Michigan State University
BA, Accounting
Boskydel Vineyard April 2010 - Present
American Wine Society January 2008 - Present
Jim Rink Creative Services April 1983 - Present
AAA Michigan April 1989 - August 2009
IABC Detroit 2008 - 2009
American Wine Society January 2005 - January 2008
American Wine Society January 1983 - January 2005
Skills
Public Relations, Copywriting, Newsletters, Social Media, Press Releases, Media Relations, Editing, Corporate Communications, Internal Communications, Facebook, Marketing Communications, Social Media Marketing, Social Networking, WordPress, Crisis Communications, Publicity, Web Content
Education
University of Michigan 1985 — 1987
BA, Communication
Wayne State University 1996 — 2000
MA, Communication
Southwest Human Development September 2014 - Present
Halo Rescue October 2013 - Present
Pulte Homes, Inc. January 2004 - September 2013
Bearing Point November 2003 - January 2004
Blue Care Network Michigan January 2001 - March 2003
Blue Cross Blue Shield of Michigan January 1999 - January 2001
BC/BS Michigan January 1996 - January 1999
AAA Michigan November 1985 - January 1996
Skills
Organizational..., Process Improvement, Organizational Change, Project Management, Project Planning, ITIL, Business Continuity, IT Strategy, Infrastructure, Business Analysis, ERP, Business Intelligence, Architecture, PMO, Executive Management, IT Operations, Enterprise Architecture, Business Process..., Leadership, Change Management, Outsourcing, Architectures, Security, Strategic Technology..., Healthcare Information..., Management, IT Executive Management, Executive Level..., Business Process, Cross-functional Team..., Enterprise Software, IT Service Management, Analysis, Management Consulting, Information Technology, Operations Management, Consulting, Business Development, SDLC, Project Portfolio..., Networking, Virtualization, Integration, Vendor Management
Education
St. John High School
University of Akron
BS, Industrial Management
University of Akron
AAS, Data Processing
University of Phoenix
MBA, Business
Advisory Consultant, MHA Consulting January 2015 - Present
Flagstar Bank June 2012 - November 2014
RMI, Risk Masters, Inc. May 2009 - June 2012
Sallie Mae February 2010 - December 2010
Deloitte June 2005 - January 2009
Deloitte & Touche, LLP January 2000 - June 2005
Federal Mogul Corporation August 1998 - December 1999
AAA Michigan September 1997 - August 1998
Comerica Bank May 1974 - September 1997
Skills
Business Continuity, Crisis Management, Disaster Recovery, Risk Assessment, Business Impact Analysis, Business Continuity..., IT Audit, Business Continuity..., Master business..., Security, Compliance, Financial Risk, Program Management, Information Technology, PCI DSS, Management, Business Process..., Policy, Business Process, Change Management, Enterprise Software, Vulnerability Assessment, Project Planning, Analysis, Risk Management, Governance
Education
University of Phoenix 2007 — 2012
University of Phoenix 2007 — 2010
Attending, Bachelor of Science in Information Technology
Auto-Owners Insurance March 2015 - Present
Winslow Adjustment Company September 2014 - February 2015
AAA Michigan July 2008 - August 2014
The Hartford August 2006 - July 2008
The Hanover Insurance Group September 2003 - August 2006
Allstate October 1999 - September 2003
Allstate Insurance Company November 1996 - October 1999
Door Village and Construction Company April 1989 - November 1996
Gunn- Levine Architects April 1986 - April 1989
Nordstrom-Samson Associates- Architects & Engineers January 1982 - April 1986
Skills
Construction Estimating, Training & Development, Carpentry, Claims, Claim, Large Loss, Adjustments, Estimates, Adjusters, Fire Management, Employee Training, Xactimate, Legal Liability, Property Claims, Property Damage, Subrogation, Claims Management, Casualty, Claims Handling, General Insurance, Liability, Commercial Insurance, Umbrella Insurance, Whole Life, Claim Investigation, Insurance, Customer Service, Property & Casualty..., Construction, Negotiation, Contractors, Team Building, Casualty Insurance
Education
William Tyndale College 1997 — 1999
Bachelor's Degree, Business Administration, 3.8 GPA
Schoolcraft College 1975 — 1978
Associate's Degree, Architectural Technology, 3.2 GPA
Livonia Churchill Sr. High 1972 — 1975
Diploma, General, 2.85 GPA
Marsch Creative May 2011 - Present
AAA Michigan February 2011 - May 2011
Self Employed May 2000 - February 2011
Daniel Brian & Associates February 2007 - September 2008
Oakland University 2000 - 2006
Skills
Advertising, Marketing, Marketing Strategy, Marketing Communications, Digital Marketing, Online Marketing, Marketing Management, Writing, Editing, Project Management, Project Planning
Education
Oakland University 1992 — 1996
Bachelor of Arts (B.A.), English
Voices for All
Fox Run Village April 2012 - Present
SWOCC Studios April 1994 - 2011
AAA Michigan 1987 - 1994
WEYI TV 1985 - 1987
Skills
Media Relations, Public Relations, Press Releases, Social Media, Corporate Communications, Newsletters, Strategic Planning, Event Management, Advertising, Team Building, Television, Writing, Public Speaking, Editing, Marketing Communications, Event Planning, Publicity, Microsoft Office, Marketing 20+ years, Broadcasting TV and..., Project Planning, Video, Multimedia, Fundraising, Non-profits, Government, Social Networking, PowerPoint, Management - 25+ years, Project Management, Training & Development, Video Production, Broadcast, Radio, Budgeting, Planning, Community Outreach, Community Relations, Production, Special Events, Promotions, Government Relations, Strategic Communications, Digital Media, Copywriting, Journalism, Speech Writing, Crisis Communications, Word, Sales Management
Education
University of Michigan
MA with Honors, Corporate Communications, Media
University of Michigan
BA with Honors, TV, Film, Broadcasting, Journalism
Oakland University William Beaumont School of Medicine November 2012 - Present
Oakland University William Beaumont School of Medicine April 2010 - November 2012
Oakland University May 2000 - April 2010
Shermeta, Chimko and Kilpatrick, P.C., March 1999 - May 2000
Kmart Corporation 1992 - 1997
AAA Michigan 1986 - 1991
Skills
Student Development, Higher Education, Career Counseling, Student Affairs, Academic Advising, Career Development, Resume Writing, Instructional Design, Staff Development, Public Speaking, Community Outreach, Teaching, Leadership Development, Enrollment Management, Student Counseling, Non-profits, Admissions, Event Planning, Event Management, Organizational..., Lean Thinking, Equality & Diversity, Events Coordination
Education
Oakland University 2012 — 2014
Masters in Higher Education, Leadership and Social Justice
Oakland University 2006 — 2010
Bachelor of Science, Human Resource Development
Oakland Community College 1986 — 2006
Associates Degree, Business Management
H&R Block December 2010 - Present
iCIMS June 2014 - Present
iCIMS May 2013 - June 2014
Kaplan Test Prep and Admissions April 2010 - October 2010
CBS Television Distribution September 2006 - December 2008
CBS Enterprises/King World Productions November 2003 - September 2006
CBS Enterprises/King World Productions July 2000 - November 2003
The Martec Group August 1999 - June 2000
University of Michigan Law Library May 1997 - May 1999
AAA Michigan May 1998 - August 1998
Skills
Human Resources, Recruiting, Employee Relations, Payroll, Coaching, Tax Preparation, Research, Training, Talent Management, Income Tax, Employee Benefits, Public Speaking, Resume Writing, Career Counseling, Career Development, Talent Acquisition, HRIS, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Organizational..., Event Planning, NetSuite
Education
University of Michigan 1995 — 1999
BA, Economics
New York University 2001 — 2003
Diploma, Human Resources Management
AAA Michigan March 1981 - Present
AAA of Michigan 1981 - 1983
Service Organization Consultants January 1977 - January 1981
Skills
Insurance, Business Analysis, Property & Casualty..., Vendor Management, Process Improvement, Analysis, Risk Management, General Insurance, Business Process..., Management, Analytics, Market Research, Requirements Gathering, SDLC, IT Strategy, CRM, Call Centers, Strategic Planning, Licensed Property and..., Business Intelligence, Leadership
Education
University of Detroit Mercy 1973 — 1977
Bachelors of Science, Marketing & Business Management
Americare Insurance Services March 1998 - Present
Full Gospel Business Men Fellowship International February 1995 - Present
AAA Michigan October 2004 - March 2011
AmeriCare Benefits, LLC April 1998 - September 2004
EEA - Educational Employee Association May 1996 - May 2002
MEEMIC Insurance Company January 1990 - April 1998
Mutual Standard, Inc February 1973 - June 1989
Metco Motor Club March 1974 - June 1988
Education
Oakland University 1984 — 1993
Financial Services
BCP-Blohm Creative Partners February 2010 - Present
Michigan State University January 2007 - January 2010
Self-employed 1996 - 2006
Campbell-Ewald 1995 - 1997
AAA Michigan 1987 - 1995
AAA / Auto Club Group 1986 - 1995
Skills
Social Media Marketing, Strategic Planning, Market Planning, Social Media, Advertising, Brand Development, Marketing Management, Marketing Strategy, Marketing Communications, Integrated Marketing, Social Networking, Email Marketing, Digital Marketing, Direct Marketing, Analytics, Account Management, Public Relations, Event Planning, Media Relations, Budgets, Marketing, Internal Communications, Direct Mail, New Media, Event Management, Facebook, Publicity, Online Marketing, Online Advertising, Copywriting, Creative Direction, Brand Management, Interactive Marketing, Press Releases, SEM, Digital Strategy, SEO, Brand Awareness, Corporate Branding, Strategic Communications, Mobile Marketing, Corporate Communications, Creative Strategy, Digital Media, Web Analytics, Social Media Measurement, Lead Generation, Newsletters, Website Development, Content Strategy
Education
Michigan State University 1979 — 1983
BA, Business- Marketing
AAA Michigan November 1996 - Present
Childtime January 2011 - September 2012
BNI 1996 - 2003
Skills
Insurance, Term Life Insurance, Boat, Umbrella Insurance, Health Insurance, Motorcycle, Commercial Insurance, Casualty, Property & Casualty..., Life Insurance, Disability Insurance, Fixed Annuities, General Insurance, Whole Life, Sales, Customer Service
Education
University of Phoenix 2004 — 2006
Bachelors, Marketing Management
Peter Baker Insurance Agency, LLC / AAA Michigan Insurance September 2015 - Present
AAA Michigan April 1997 - September 2015
State Farm Insurance August 1989 - August 1992
McDonald's Corporation January 1979 - August 1984
Skills
Outlook, Negotiation, Microsoft Excel, Microsoft Office, PowerPoint, Sales, Customer Satisfaction, Team Building, Insurance, Strategic Planning, Account Management, Process Improvement, Customer Service, Leadership, Budgets, Sales Management, Property & Casualty..., Life Insurance, Training
Education
Wayne State University 1986 — 1988
Bachelor's degree, General Studies
University of Michigan 1979 — 1981
Music
BEST Project 2004 - Present
The Leadership Group 2003 - Present
AAA Michigan 1980 - 2000
Education
University of Maryland College Park
American Express June 2013 - Present
American Express August 2003 - June 2013
General Motors, Onstar May 2000 - August 2003
AAA Michigan 1996 - 2000
Skills
Workforce Management, Vendor Management, Customer Experience, Call Center, Contract Negotiations, Call Centers, Contract Negotiation, Project Delivery, Customer Retention, Outsourcing, Business Process..., Change Management, Business Analysis, Relationship Management, Coaching, Credit Cards, Analytics, Process Improvement, Cross-functional Team..., CRM, Team Management, Project Management, Six Sigma, Operations Management, Management, Leadership, Financial Services, Account Management, Team Building, Customer Satisfaction, Program Management, Strategy, Product Management, Customer Experience...
Education
North Carolina Agricultural and Technical State University 1985 — 1988
Bachelor of Science (BS), Business Administration and Management, General
AAA Michigan April 1996 - Present
Education
North Park University 1992 — 1994
Business Administration and Management, General
American Wine Society Journal April 1983 - Present
IABC/Detroit September 2008 - September 2009
AAA Michigan April 1989 - August 2009
Skills
Public Relations, Crisis Communications, Management, Magazines, Leadership, Strategic Planning, Media Relations, Internal Communications, Corporate Communications, Strategic Communications, Speech Writing, Press Releases, Communications Planning, Marketing Communications, Newsletters, Web Design, Copywriting, Publicity, Social Media
Education
Wayne State University 1996 — 2000
MA, Communication
Wayne State University 1995 — 2000
MA, Communication
University of Michigan 1985 — 1987
BA, Communication
General Motors November 2013 - Present
General Motors March 2013 - November 2013
Hewlett-Packard November 2006 - February 2013
EDS 1998 - 2006
AAA michigan 1996 - 1998
National Techteam 1995 - 1996
Skills
ITIL, Data Center, IT Service Management, HP, Disaster Recovery, Virtualization, IT Operations, Active Directory, Servers, System Deployment, VMware, Vendor Management, Windows Server, System Administration, Service Delivery
Education
Michigan State University 1991 — 1994
North Farmington High School 1985 — 1989
general
CareFusion 2014 - 2014
Bridgepoint Education 2012 - 2013
I DRIVE SAFELY April 2008 - March 2012
AAA Southern California July 2007 - January 2008
AAA Michigan 2003 - 2007
Skills
MS Project, Process Improvement, Program Management, PowerPoint, Excel, Account Management, Business Analysis, Business Intelligence, Customer Relations, Contract Negotiation, Data Analysis, Problem Solving, Teamwork, Troubleshooting, Project Planning, Business Process..., Testing, Offshore Project..., Web Project Management, Microsoft Excel
Education
University of Hartford 2000 — 2003
Master of Business Administration (M.B.A.)
General Motors March 2012 - March 2012
Ally Financial Inc. March 2008 - February 2012
Motors Insurance Corporation January 1982 - February 2008
AAA Michigan January 1975 - January 1982
Skills
Data Management, Insurance, Data Governance, Master Data Management, Enterprise Architecture, Data Warehousing, ETL, Data Modeling, Business Intelligence, SDLC, Cognos, Data Quality, Business Analysis, Vendor Management, Data Analysis, Business Process..., Requirements Analysis, Integration, Erwin, IT Strategy, Data Integration, Business Process, Requirements Gathering, Solution Architecture, Visio
Education
University of Michigan 1970 — 1975
Education, Mathematics
Mary Kay Inc. 2011 - Present
Mary Kay Inc. August 2002 - October 2010
MARS Advertising 2000 - 2002
Creative MInds 1999 - 2000
AAA Michigan 1997 - 1999
Management & Marketing Services 1991 - 1997
Skills
Product Positioning, Marketing Communications, Product Naming, Fragrance, Skin Care, Cosmetics, Beauty Industry, Brand Positioning..., Brand Awareness, Project Management, Marketing, Newsletters, Integrated Marketing, Creative Direction, Email Marketing, Press Releases, Direct Marketing, Advertising, Brand Development
Education
Michigan State University 1986 — 1991
Bachelor of Arts, Journalism
The Auto Club Group May 1995 - Present
AAA Michigan. 2002 - 2009
Education
Oakland University 1998 — 2001
AAA Life Insurance Company November 2008 - Present
American Community Mutual Insurance Company February 2007 - November 2008
Valassis February 2006 - February 2007
Delphi Automotive Systems April 2005 - January 2006
DaimlerChrysler September 2002 - April 2005
Ford Motor Company March 2000 - September 2003
Logica 1999 - 2001
AAA Michigan January 1978 - March 1999
Skills
Business Analysis
Education
University of Phoenix
Incomplete, Information Technology
Network Dynamics, Inc. April 2008 - Present
AAA Michigan April 2008 - Present
Chef Solutions May 2000 - October 2007
Orval Kent Foods May 2000 - October 2007
Skills
Telecommunications, Technical Support, Troubleshooting, Vendor Management, VoIP, WAN, Team Leadership, TCP/IP, Switches, Security, Project Planning, Project Management, Process Improvement, Network Administration, Microsoft Office, LAN-WAN, Enterprise Software, Disaster Recovery, DNS, Call Center, Avaya, Active Directory, ASA, Network Engineering, Avaya Technologies, Servers, Network Architecture
Education
Rochester Institute of Technology 1985 — 1990
Triton-College 1984 — 1985
Offset Printing
Libertyville High School
AAA Michigan
Skills
Internal Controls, Accounting, Financial Reporting, Variance Analysis, Sarbanes-Oxley Act, General Ledger, Financial Accounting, Financial Analysis, Auditing, Internal Audit, GAAP
Education
University of Michigan-Dearborn 1992 — 1997
Credit Acceptance June 2007 - Present
AAA Life Insurance Company 2005 - 2007
Behr 2004 - 2005
AAA Michigan 2002 - 2004
ASC Incorporated 2000 - 2001
Metropolitan Life Insurance Company 1995 - 2000
Skills
Training & Development, Technical Training, Training Skills, Training Delivery, Large Group Facilitation, Needs Analysis, Instructional Design, Classroom Instruction, Instructor-led Training, Evaluation, Course Development, Course Design, Leadership Development, Situational Leadership, Change Management, Team Building, Team Spirit, Collections, Customer Service, ADDIE, Training, Employee Training, Program Management, Staff Development, Leadership, Business Process..., Management, Onboarding, Organizational..., Human Resources, Workshop Facilitation, Classroom, Organizational..., Performance Management, Coaching, Employee Engagement, Performance Improvement, New Hire Orientations, Process Improvement, Team Leadership, Talent Management, Sales Process, Project Management, Strategic Planning, Succession Planning, Strategy, Automotive, Hiring
Education
University of Michigan-Dearborn 1999 — 2001
MA, Adult Instruction & Performance Technology
University of Michigan-Dearborn 1998 — 2000
BGS, Training, Design, & Development
AAA Michigan Agency Support SpecialistThe Auto Club Group2004 - Present
Skills
Property & Casualty..., General Insurance, Term Life Insurance, Life Insurance, Call Centers, Customer Service, Insurance, Public Speaking, Program Management, Casualty, Health Insurance, Troubleshooting, Underwriting, Umbrella Insurance, Process Improvement, Customer Satisfaction, Casualty Insurance, Coaching, Team Building, Homeowners
Education
Mumford High School 1985 — 1989
diploma, college prep
University of Detroit Mercy
Harrison Bryant, LLC December 2008 - Present
The Auto Club Group July 2001 - October 2008
AAA Michigan 2001 - 2003
Comcast Cable 1995 - 2001
Comerica 1991 - 1995
Time Warner Cable 1988 - 1991
Skills
Public Relations, Media Relations, Crisis Communications, Corporate Communications, Non-profits, Marketing Communications, Public Speaking, Internal Communications, Newsletters, Press Releases, Social Media, Speech Writing, Nonprofits, Radio, Advertising, Publications, Copywriting, Editorial, Strategic Planning, Government, Social Networking, Leadership, Editing, Social Media Marketing, Community Outreach
Education
Wayne State University 1973 — 1979
M. A., Communications
University of Michigan 1967 — 1971
BA, Political Science
Cass Tech High School 1963 — 1967
Diploma, Science and Arts
Michigan Suburbs Alliance March 2010 - Present
Ann Arbor Rotary 2004 - Present
Leslie Science & Nature Center 2007 - June 2012
University of Michigan August 2002 - July 2010
Rotary 2004 - 2010
Parks Advisory Commission 2005 - 2009
The Michigan Daily 2002 - 2009
AAA Michigan January 1971 - February 2002
The Auto Club Group 1971 - 2002
Education
University of Michigan - Stephen M. Ross School of Business 1964 — 1969
MBA, Marketing
The Auto Club Group December 2014 - Present
AAA Michigan September 2008 - Present
KPMG Audit 2004 - 2007
Nortech, LLC August 2002 - July 2004
Skills
Sarbanes-Oxley Act, Auditing, Financial Analysis, SEC filings, Internal Controls, US GAAP, External Audit, Accounting, GAAP, Financial Reporting, Financial Modeling, Internal Audit, Financial Accounting, Assurance, Due Diligence
Education
Walsh College 2001 — 2004
Bachelors, Accounting
Oakland Community College 1998 — 2000
Associate of Science (A.S.), Accounting
Chrysler Group LLC May 2014 - Present
GM Financial April 2013 - May 2014
GMAC Insurance June 1998 - April 2013
AAA Michigan 1994 - 1997
Skills
Financial Analysis, Risk Management, Insurance, Financial Modeling, Process Improvement, Business Analysis, Financial Reporting, Forecasting, Business Process..., Finance, Accounting, Analysis, Variance Analysis, Hyperion, Sarbanes-Oxley Act, Underwriting, Corporate Finance, Financial Planning, Budgets, Vendor Management
Education
Oakland University 1988 — 2003
Bachelor, Accounting, Finance
Wayne State University 1998 — 2000
Master of Business Administration (M.B.A.), Accounting and Finance
GFWC MI East Central District May 2010 - Present
Safe Kids Greater Flint May 2002 - Present
Flushing Women's Club 2002 - Present
GFWC Flushing Women's Club July 2010 - June 2012
AAA Michigan April 1997 - May 2008
AAA Michigan 1997 - 2008
Boy Scouts of America August 1988 - December 2000
Amerihome Mortgage March 1994 - October 1995
Skills
Event Management, Fundraising, Customer Service, Non-profits, Strategic Planning, Event Planning, Public Speaking, Team Building, Microsoft Excel, Sales Management, Budgets, Marketing, Teaching, Public Relations, Insurance, Microsoft Office, Social Media, Newsletters, Marketing Strategy, Leadership, Volunteer Management
Education
Michigan State University 1990 — 1993
BA, Marketing
Mott Community College 1988 — 1990
Associate, Marketing
Beecher High School 1963 — 1967
Diploma, Business
The Roeper School 2004 - Present
Freelance Design 2000 - Present
MichiganNational Bank (Now Bank of America) 1994 - 1995
Michigan Bell 1991 - 1992
AAA Michigan 1990 - 1990
Skills
OPERATING SYSTEMS..., OFFICE SUITES Microsoft..., ADOBE SYSTEMS CS..., Staff Development, Student Counseling, Admissions, Teaching, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Budgets
Education
Mississippi State University 1983 — 1987
Bachelor of Arts, Graphic Design
Ally Financial Inc. August 2014 - Present
IBM January 2013 - Present
IBM October 2011 - Present
HP Enterprise Services October 2011 - February 2012
AAA Michigan August 1978 - March 1997
Skills
Integration, VPN, SCCM, Active Directory, Security, Change Management, Service Delivery, IT Service Management, Data Center
Education
University of Michigan-Dearborn 1990 — 1997
Computer Science, Science
AAA Auto Club South May 2008 - Present
AAA Michigan August 1986 - January 2008
Education
Michigan State University 1976 — 1981
B.A., Business
Grand Ledge High School 1972 — 1976
AAA Michigan May 2014 - Present
AAA Michigan June 2002 - Present
City of Detroit August 1994 - January 2001
City of Highland Park, Michigan January 1987 - August 1994
Skills
Insurance Law, Liability, Litigation, Litigation Management, Legal Research
Education
Wayne State University Law School 1983 — 1986
Juris Doctor, Law
University of Michigan 1979 — 1983
Bachelor of Arts (BA), Political Science and English
Living Foods To Go September 2013 - Present
Down Sydrome Guild of Southeast Michigan June 2002 - October 2013
Video Vision 360 October 2010 - October 2011
First Mercury Financial October 1998 - July 1999
AAA Michigan April 1996 - October 1998
Canon Communications January 1994 - June 1995
MVI Marketing March 1991 - January 1994
Skills
Event Planning, Event Management, Trade Shows, Marketing, Advertising, Fundraising, Marketing Management, Sales, Budgets, Newsletters, Direct Mail, Non-profits, Team Building, Program Management, Editing, Social Media Marketing, Social Media
Education
University of Detroit 1989 — 1990
Bachelor of Science, Marketing
University of Detroit Mercy 1988 — 1990
Bachelor of Science, Marketing and Economics
Western & Southern Life April 2008 - Present
Asset Planning Strategies, LLC September 2002 - March 2008
AAA Michigan January 1990 - September 2002
Skills
Insurance, Employee Benefits, Term Life Insurance, Life Insurance, Fixed Annuities, Disability Insurance, Health Insurance, Long-term Care, Retirement, Sales Management, Sales, Universal Life, Retirement Planning, Training, Critical Illness, Property & Casualty..., Licensed Life Insurance..., Long Term Care Insurance, IRAs, Roth IRA, Financial Services, 401k Rollovers, General Insurance, Accident, Team Building, Underwriting, Life & Health Insurance..., Small Business, Licensed Life & Health..., Annuities, Long Term Care, Risk Management, Compliance, 401k, Business Planning, Coaching, Hiring
Education
Saginaw Valley State University
Clarkston Senior High School 1979 — 1982
High School, general
Avis Ford, Inc November 1986 - Present
Henry Ford Health System 1979 - 2010
Former Jaguar/Land Rover Dealer 2005 - 2007
AAA Michigan 1991 - 2006
DHT Transportation 1979 - 2001
Skills
Budgets, Strategic Planning, Accounting, Non-profits, Public Speaking, Microsoft Excel, Financial Analysis, Microsoft Office, Team Building, Nonprofits, Fundraising, Negotiation, Sales Management, Management, Leadership, Event Planning, Public Relations, Training, Policy, Government, Leadership Development, Customer Service, Strategy, Mergers & Acquisitions, Organizational..., Event Management, Start-ups, New Business Development, Entrepreneurship, Business Planning, Coaching, Small Business, Executive Management, Contract Negotiation, Sales, Business Development, Management Consulting, Customer Satisfaction, Analysis, Business Strategy, Program Management, Change Management, Retail, Operations Management, Project Planning, Team Leadership, Marketing, Marketing Strategy, Human Resources
Education
Wayne State University 2013 — 2013
Honorary Doctorate of laws
North Carolina Central University School of Law 1950 — 1955
BS Accounting & MBA Business, Accounting, A's & B's
Cambridge Property and Casualty December 2006 - March 2012
AAA Michigan August 2001 - December 2006
Skills
Workers Compensation, Property & Casualty...
Education
University of Michigan 1990 — 2000
Bachelors, ICP - Communications & Management
University of Michigan
BGS, ICP - Communications & Management
The Auto Club Group February 2006 - Present
Auto Club Group February 2000 - February 2006
The Auto Club Group February 1996 - February 2000
AAA Michigan February 1992 - February 1996
AAA Michigan January 1987 - February 1992
Education
University of Michigan 1982 — 1985
Bachelor's degree, Psychology, Minor Business & Economics
AAA December 1988 - Present
AAA Michigan 1988 - 2012
Education
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
AAA Michigan July 1999 - Present
Oakwood Healthcare System September 1994 - June 1999
Plante & Moran, PLLC September 1989 - June 1994
Education
Michigan State University 1971 — 1975
BS, Hospitality Industry
AAA Michigan June 2000 - Present
Allstate Insurance Co 1997 - 2000
Alamo Insurance & Financial Svcs, Inc January 1992 - June 1995
Alamo Insurance and Financial Services 1992 - 1995
Skills
Property & Casualty..., Insurance, Health Insurance, Commercial Insurance, Casualty, Life Insurance,..., Term Life Insurance, Umbrella Insurance, Leadership, Long-term Care, Underwriting, Liability, Life Insurance, Disability Insurance, General Insurance, Fixed Annuities, Team Leadership, Universal Life, Homeowners, Casualty Insurance, Long Term Care Insurance
Education
American College 2007 — 2011
Chartered Life Uderwriter (CLU), Life Insurance; Financial Svcs
The American College 2007 — 2011
Chartered Life Underwriter (CLU), Financial Services
webster university 1981 — 1982
MA personnel mgr; MA business mgt, Business
United States Military Academy at West Point 1970 — 1974
BS, National Security; Public Affairs;Economics, Engineering
Clinton Chapel A.M.E. Zion Church 2010 - Present
AAA-MICHIGAN January 2005 - March 2010
Education
Specs Howard School of Broadcast Arts 2004 — 2004
Certificate, Video Production
University of South Carolina Upstate 1993 — 1999
Bachelors, Communications
USAA October 2011 - April 2012
Northwestern State University August 2008 - May 2010
University of Louisiana at Lafayette August 2003 - July 2008
InVictus Technology June 2001 - December 2001
NTSC, Inc. June 2000 - May 2001
AAA Michigan March 1998 - May 2000
Marsh January 1997 - January 1998
The Republic Group March 1986 - July 1996
Skills
Visio, Dreamweaver, MS Project, MS Word, MS Excel, MS PowerPoint, MS Access, Silverstripe, Cognos
Education
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Texas A&M University
Bachelor's Degree, Marketing
The Auto Club Group January 2015 - Present
AAA Michigan September 2006 - Present
Kent City, MI July 2004 - July 2006
Greenville Transit July 2001 - October 2004
Skills
Customer Retention, Customer Satisfaction, Call Centers, Workforce Management, Insurance, Salesforce.com, Process Improvement, Technical Support, Software Documentation, Customer Service
Education
Tennessee Temple University 1979 — 1983
B.S., Education
AAA Michigan January 1997 - May 1997
Skills
Human Resources, Microsoft Office, Recruiting
Education
University of Michigan-Dearborn 1993 — 1997
BA, BBA, Human Resources, Organizational Psychology
Ascension Information Services (AIS) May 2014 - Present
Trinity Health April 2011 - May 2014
Providence Hospital May 2008 - April 2011
R L Polk December 2003 - July 2005
AAA Michigan August 2001 - December 2003
Trillium Technologies Consulting October 1999 - August 2001
Electronic Data Systems (EDS) September 1984 - September 1999
Skills
Healthcare Information..., CPOE, EHR, Cerner, EMR, GoLive, Informatics, Inpatient, Ambulatory
Education
Oakland University 2007 — 2009
BSN, Registered Nursing/Registered Nurse
University of South Florida
Bachelor of Business Administration (BBA), Management Information Systems and Services
AAA Michigan
Skills
Insurance, General Insurance, Property & Casualty...
Education
Michigan State University
Bachelor of Arts (BA), Business Administration and Management, General
AAA Michigan May 2011 - Present
Chrysler LLC February 2012 - November 2012
Oakland Community College August 2008 - January 2010
Skills
Leadership, Oral & Written..., Team-oriented, Customer Experience, Customer Focused..., Interpersonal Skill
Education
Walsh College of Accountancy and Business Administration 2009 — 2011
BS, Business Administration and Management, General/ Marketing
Oakland Community College 2007 — 2010
Associate's degree, Business Administration and Management, General
AAA Michigan 2011 - 2012
Education
University of Phoenix 2008 — 2010
Bachelor of Business Administration (B.B.A.)
MVP Health Care September 2008 - April 2015
State Farm Insurance May 2005 - September 2008
AAA Michigan 1992 - July 1998
Skills
Healthcare Analytics, Data Analysis, Data Modeling, Health Insurance
Education
University of Michigan-Dearborn 1985 — 1992
M.S.E., Industrial and Systems Engineering