AAA NCNU
AAA Northern California, Nevada and Utah, formerly known as the California State Automobile Association, is one of the largest motor clubs in the American Automobile Association National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. Headquarters: Emeryville, California, United States CEO: Tim Condon (10 Mar 2014–) Founded: 1900 Subsidiaries: SAFE Security, Inc., California State Automobile Association Inter-Insurance Bureau, GoMentum Station
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AAA NCNU Employees
AAA NCNU May 2013 - Present
Epocrates (acquired by athenahealth) May 2011 - April 2013
ACS a Xerox Company July 2008 - May 2010
deCarta October 2006 - July 2008
Voxify Inc. April 2005 - September 2006
Corio, Inc. (acquired by IBM) 1999 - April 2005
PeopleSoft November 1996 - August 1999
Bechtel September 1990 - November 1996
Skills
Mergers, Product Management, Start-ups, SaaS, Enterprise Software, Business Strategy, Mobile Devices, Wireless, Product Development, Outsourcing, Professional Services, Agile Methodologies, Mergers & Acquisitions, Telecommunications, Vendor Management, Strategic Partnerships, Data Center, Software Development, IT Strategy, Integration, Mobile Technology, Project Management, Business Development, Management, Leadership, Process Improvement, ERP, Change Management, Cloud Computing, ITIL
Education
UC Davis 1988 — 1990
MBA, Finance
Boğaziçi University 1984 — 1988
BS, Mechanical Engineering
VMEdu Inc. July 2010 - Present
VMEdu Inc.(PMstudy, Scrumstudy) July 2010 - Present
ITILstudy July 2010 - Present
AAA NCNU July 2005 - January 2010
AAA NCNU June 2003 - June 2005
AAA NCNU February 1995 - May 2003
Skills
Six Sigma, Process Improvement, MS Project, Project Planning, Customer Relations, PMO, Program Management, Business Process..., Mentoring, Risk Management, Cross-functional Team..., ITIL, Business Management, Quality Management, PMP, Team Building, Instructional Design, Coaching, Problem Solving, Integration, Planning, Project Execution, Project Implementation, Process Development, Procurement, Change Management, V3 Foundation, Project Management, Presentation Development, Technical Presentations, Teaching Adults, Presentations, Management, SDLC, Training, Customer Service, Project Portfolio..., Team Leadership, IT Service Management, SharePoint, Business Analysis, Strategic Planning, Budgets, Software Project..., Management Consulting, Agile Methodologies, Vendor Management, Leadership, Strategy, Scrum
Education
Project Management Institute 2010 — 2010
PMP Certification, Project Management
PMstudy 2009 — 2010
PMP Exam Prep, Project Management
CSU Sacramento 1989 — 1992
Bachelor of Arts (B.A.), Directing and Theatrical Production
California State University-Sacramento 1987 — 1990
Bachelor of Arts, Theatre
Boy Scouts of America
Eagle Scout
Salesforce January 2015 - Present
Salesforce.com May 2014 - January 2015
Salesforce.com March 2012 - May 2014
Salesforce.com September 2011 - March 2012
AAA NCNU June 2010 - August 2010
Avis Rent a Car July 2009 - March 2010
AAA NCNU May 2005 - September 2008
Skills
Microsoft Office, Social Media Monitoring, Social Media, Salesforce.com, SPSS, Social Networking, Prospect Research
Education
California Polytechnic State University-San Luis Obispo 2007 — 2011
B.S., Business Administration
AAA NCNU April 2003 - Present
Skills
More than 25 years in..., Insurance, Property & Casualty..., Casualty, Commercial Insurance, Umbrella Insurance, Liability, Life Insurance, Term Life Insurance
Education
Brigham Young University
Business Administration and Management, General
Independent Technology Group June 2013 - Present
Robb Report (CurtCo Media) February 2014 - Present
Pepperdine University August 2012 - April 2014
Robb Report Magazine at CurtCo Media June 2013 - March 2014
Frontier Ford May 2010 - August 2010
AAA NCNU May 2008 - August 2009
Skills
Public Speaking, Blogging, Coaching, Team Leadership, Research, Microsoft Office, Customer Service, Teaching, Facebook, Social Media, Wordpress, Project Planning, SEO, Web Design, Event Planning, CRM software, Project Implementation, Project Coordination, Qualitative Research, Quantitative Research, Debate, InDesign, CMS, Marketing Strategy, Brand Development, Google Analytics, SPSS, Content strategy
Education
Pepperdine University 2012 — 2014
Master of Arts (M.A.), Communication Studies (concentration in mass and mediated communication), 4.0
California Baptist University 2008 — 2012
Bachelor of Arts Degree, Communication Studies, Political Science (Law emphasis), Magna Cum Laude
Liberty Home Builders March 2014 - Present
State Farm November 2012 - March 2014
AAA NCNU April 2011 - November 2012
Star Insurance Agency December 2004 - January 2011
Automobile Club of Southern California January 1999 - December 2004
Skills
Insurance, Commercial Insurance, Sales, Marketing, Umbrella Insurance, Selling, Management, Property & Casualty..., General Insurance, Casualty, Liability, Life Insurance, Underwriting, Term Life Insurance, Legal Liability, Fixed Annuities
Education
California State University 1989 — 1994
BS Degree, Finance / Real Estate
California State University-Northridge 1989 — 1994
Bachelor of Applied Science (B.A.Sc.), Finance, General
Automobile Club of Southern California March 2015 - Present
MK Auto May 2011 - December 2014
AAA NCNU April 2002 - April 2011
Skills
Process Improvement, Automotive, Automobile, Customer Satisfaction, Team Building, Customer Service, Vendor Management, Customer Experience, Team Leadership, Coaching, Process-driven, Process Analysis, Organizational Diagnosis, Retail, Leadership, Operations Management, Automotive Repair, Pricing, Training, Sales Operations, Sales, Cross-functional Team..., Budgets, Management, Business Planning, New Business Development, Customer Retention, Inventory Management, Contract Negotiation, Business Development, Performance Management, Product Development, Employee Relations, Change Management, Program Management, Product Management, Supervisory Skills
Education
American River College 2012 — 2017
Business Administration and Management, General
New York Life Insurance Company March 2015 - Present
AAA NCNU March 2009 - March 2015
Allstate January 2001 - March 2009
Allstate January 1998 - January 2001
MetLife January 1993 - January 1998
Skills
Life Insurance, Insurance, Sales, Term Life Insurance, Recruiting, Training, Fixed Annuities, Property & Casualty..., Sales Management, Customer Retention, Umbrella Insurance, Health Insurance, Commercial Insurance, General Insurance, Underwriting, Finance, Annuity Sales, Million Dollar..., NASD, Compliance Regulations, Consultative Selling, Variable Annuities, Mutual Funds, retirement accounts, Business Development, Management, Leadership, Customer Service, Sales Trainings
Education
California State University-Chico 1984 — 1988
Bachelors Degree, Finance/Economics
CSAA Insurance Group, a AAA Insurer February 2010 - Present
UnitesUs January 2014 - Present
AAA NCNU January 2009 - November 2010
Arizona State University May 2006 - February 2009
Skills
Java Enterprise Edition, WebSphere Application..., Websphere, Integration, SOA, Oracle, APIs, WebSphere MQ, Pega PRPC, Databases, Java, Enterprise Architecture, IBM Watson, Perl, C++, C#, Python, High Availability, AIX, Semantic Search, Jython, DataPower, MySQL, Troubleshooting, Servers, Performance Tuning, Architectures, Security, IIS, JMS, Middleware, WebSphere Portal, Data Analysis, JDBC, Tomcat, EAI, System Architecture, Shell Scripting, Web Services, IBM AIX, SDLC, Infrastructure, Information Technology, ITIL, Architecture, Enterprise Software, Cognitive Computing, AngularJS, Pegasystems PRPC, CRM
Education
Arizona State University 2005 — 2012
MSE, Minor in CSE
Tempe Preparatory Academy 2001 — 2005
High School
CSAA Insurance Group March 2012 - Present
AAA NCNU Insurance Exchange January 2011 - October 2012
AAA NCNU Insurance Exchange March 2010 - January 2011
AAA MSC March 2009 - March 2010
AAA NCNU August 2005 - March 2009
Progressive Insurance October 2001 - August 2005
Skills
Underwriting, Insurance, Property & Casualty..., Risk Management, Process Improvement, Casualty, General Insurance, Liability, Access, Business Analysis, CPCU, Project Management, Training, Visio, Product Development, Leadership
Education
California State University-Hayward 2012 — 2013
Bachelor of Science (B.S.), Business Administration - Marketing & Corporate Management, 3.974
Experienced Release Manager August 2015 - Present
CNA Insurance July 2014 - Present
Teksystems, BMO Harris Bank consultant February 2014 - Present
Looking for a Release Deployment Change Management Position July 2013 - Present
Paradigm Technology August 2012 - August 2013
Currently looking for a Full Time or Consulting position September 2011 - August 2012
TIAA-CREF May 2011 - August 2011
PetSmart May 2009 - May 2011
AAA Northern California, Nevada & Utah November 2002 - November 2008
AAA NCNU November 2002 - November 2008
Skills
ITIL, Certified Scrum Master..., Strategic Planning..., Project Facilitation, Microsoft Office, Change Management, Business Process, Release Management, Process Improvement, Team Leadership, SDLC, Team Building, Software Project..., Business Process..., Agile Methodologies, Customer Service, Diversity & Inclusion, Project Management, Vendor Management, MS Project, IT Strategy, Management, Business Analysis, Integration, Cross-functional Team..., IT Service Management, Business Intelligence, PMO, Leadership, Quality Assurance, Analysis, Testing, Project Planning, Requirements Analysis, Requirements Gathering, Databases, Enterprise Software, Training, Visio, Six Sigma, PMP, Project Portfolio..., Strategic Planning, Program Management, SharePoint, IT Management, Resource Management, Software Documentation, Scrum
Education
City Colleges of Chicago-Harry S Truman College 2014 — 2016
Associate's Degree, Information Technology
Anderson University 1988 — 1990
Psychology
Self Employed August 2015 - Present
Smile Donor July 2015 - Present
ProKarma March 2015 - July 2015
Neudesic July 2013 - March 2015
Maricopa County February 2012 - July 2013
Wells Fargo April 2011 - February 2012
AAA NCNU October 2009 - April 2011
Cognizant Technology Solutions January 2006 - April 2011
R Systems July 2005 - January 2006
Keane June 2001 - June 2005
Skills
SOA, Agile Methodologies, Web Services, .NET, SDLC, WCF, VB.NET, XML, Scrum, ASP.NET, Microsoft SQL Server, C#, VSS, IIS, ASP.NET AJAX, jQuery, SOAP, TFS, Object Oriented Design, Silverlight, LINQ, Entity Framework, JavaScript, JSON, Design Patterns, UML, Continuous Integration, JIRA, ADO.NET, Windows Azure, ASP.NET MVC, OOAD, Test Driven Development, Consultancy, Software Engineering, WWF, SoapUI, SQL Server 2000-2008, ClearCase, SHAREPOINT 2010, Agile, XSLT, Test Director, Quality Center, CruiseControl, NAnt, Windows Server 2008, TDD, Federated Identity..., AngularJS
Education
Birla Institute of Technology and Science, Pilani 2008 — 2010
MS, Software Engineering
Marathwada Institute of Technology 1996 — 2000
B.E, Computer Science
AAA NCNU March 1983 - December 2011
Skills
General Insurance, Insurance, Liability
Education
California State University-Sacramento 1979 — 1982
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
AAA NCNU October 2010 - Present
AAA NCNU December 2009 - November 2010
CSAA August 2007 - August 2008
CSAA March 2005 - August 2007
Mastergrade Designs May 2003 - March 2005
Superior Systems April 2003 - March 2004
Liberty Mutual Insurance July 2000 - October 2001
Education
Boston University 2011 — 2014
MS, Insurance Management
University of Massachusetts, Amherst 1996 — 2000
BA, Economics
AICPCU - Insurance Institute
Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM)
AICPCU - Insurance Institute
Associate in Reinsurance (ARe), Associate in Personal Insurance (API)
Home, "The Walnut Inn" March 2013 - Present
AAA NCNU June 2006 - February 2013
Department of the Army January 2002 - March 2002
Peninsula Covenant Church March 1998 - November 1999
American Express Travel 1996 - 1998
Studer Editech 1995 - 1996
The Door Christian Bookstore 1989 - 1992
Skills
Customer Service, Employee Engagement, Computer Literate, Data Entry, Word, Team Leadership, Photoshop, PowerPoint, Excel, Accounts Payable, Office Management, Microsoft Office, Mac, Insurance, Outlook, Telephone Skills, Team Building, Non-profits, Administration, Customer Satisfaction, Supervisory Skills, Problem Solving, Microsoft Word, Human Resources
Education
California State University-Stanislaus 2002 — 2005
BA, History
Concordia University-Irvine 1994 — 1995
Cañada College 1992 — 1994
AA, Music
Edgenuity Inc. February 2012 - Present
AAA NCNU October 2006 - February 2012
Wells Fargo Bank June 2006 - September 2006
Scottsdale Insurance Company 2004 - 2006
Prudential Financial September 2002 - May 2004
Intel August 2001 - August 2002
Rockwell Automation 1996 - 1999
Skills
Quality Assurance, Testing, Requirements Analysis, SDLC, Process Improvement, Compliance, Documentation, Quality Management, Cross-functional Team..., Agile, Risk Management, Business Process, Software Quality..., Business Process..., Software Documentation, Agile Methodologies, Program Management, Integration, Test Planning, Six Sigma, System Testing, Project Management, Software Development, Analysis, Leadership, Management, Training, Test Automation, Strategy, Databases, SQL, Test Cases, Software Project..., Visio, Manual Testing
Education
University of Phoenix 1998 — 1998
Certified Quality Auditor, Process & Compliance
University of Phoenix
Bachelor of Arts In Management, Management & Quality
Arizona State University
Associates in Computer Science
Fashion Design University, Lima Peru
Bachelor of Fashion Design
Achievers April 2014 - Present
SumTotal Systems January 2013 - April 2014
Oracle Taleo April 2010 - January 2013
AAA NCNU June 2009 - May 2010
AAA NCNU February 2008 - June 2009
AAA NCNU June 2006 - January 2008
AAA NCNU 2002 - 2006
Randstad 2001 - 2002
Brinker International 1999 - 2001
US Army (Special Operations Command) 1993 - 1999
Skills
Employee Engagement, Cultural Transformation, HR Transformation, Talent Management, Talent Acquisition, Performance Management, Human Resources, Succession Planning, Strategy, SaaS, Leadership, Enterprise Software, Recruiting, Taleo, Temporary Placement, Consulting, Workforce Planning, Management, HRIS, Strategic HR, Human Capital, Team Leadership, HR Consulting, Oracle HR, HR Software, PeopleSoft, Strategic Partnerships, Change Management, Business Process, Sourcing, Sales Operations, Executive Management, Applicant Tracking..., Facilitators, Hiring, HR Business Partnering, Business Process..., Human Capital Strategy, Strategy Facilitation, Human Performance, HR Service Delivery, Leveraging Technology
Education
Campbell University
General Studies
University of Maryland University College
BS, Management Studies
Keys School June 2014 - August 2015
Keys School August 2013 - June 2014
AAA NCNU May 2013 - October 2013
Sunset Magazine May 2012 - April 2013
Examiner.com March 2012 - June 2012
Bare Escentuals November 2011 - April 2012
Sarina Love Photography 2012 - 2012
California State University, East Bay January 2011 - May 2011
Ohlone College July 2010 - October 2010
California State University, East Bay December 2007 - August 2009
Skills
Marketing, Blogging, Facebook, Editing, Event Planning, Creative Writing, Social Media, Research, Public Speaking, Teaching, Social Media Marketing, Grant Writing, Google Analytics, PowerPoint, Outlook, Customer Service, Public Relations, Social Networking, Time Management, Newsletters
Education
St. Mary's College of California 2009 — 2011
MFA
California State University-East Bay 2007 — 2009
BA
Ohlone College 2004 — 2007
AA
Snap-on Tools June 2014 - Present
Hagen/Sinclair Research Recruiting April 2013 - June 2014
AAA NCNU 1998 - 2012
FedEx 1990 - 1998
Skills
Financial Analysis, Financial Modeling, Financial Reporting, Financial Accounting, Financial Forecasting, Strategic Financial..., Corporate Finance, Budget Process, Operating Budgets, Department Budgeting, Project Finance, MS Project, Accounting, PeopleSoft, Hyperion Enterprise, Cognos, Management, Client Relations, Hiring Personnel, Insurance, Property & Casualty..., Automotive Repair, Car Control Skills..., High Performance Driving, Underwriting, Call Centers, Essbase, Process Improvement, Forecasting, Variance Analysis, Budgets, Executive Management, Business Process..., Finance, Access, Analysis, Managerial Finance, Team Building
Education
California State University-Hayward 1992 — 1996
Master of Business Administration (M.B.A.), Finance
Point Loma College, San Diego 1975 — 1979
Bachelor of Arts (B.A.), Sociology
Amazon - Finance DW November 2013 - October 2015
Mattel September 2013 - November 2013
US Airways November 2012 - September 2013
Cognizant Technology Solutions March 2005 - November 2012
AAA NCNU 2009 - 2012
Skills
ETL, Informatica, Data Warehousing, Data Modeling, Oracle, PL/SQL, Requirements Analysis, Microsoft SQL Server, Business Intelligence, Erwin, DB2, SQL, Solution Architecture, Insurance, Oracle PL/SQL..., Unix Shell Scripting, Oracle Discoverer, Data Warehouse..., Performance Tuning, OLAP, Data Migration, Netezza, Shell Scripting, Sparx Enterprise..., OBIEE, OBIA, Exadata, Amazon S3, Redshift, Tableau
Education
Bharathidasan University 2000 — 2004
BE, Electronic and Communication
Serendipity Solutions L.L.C. July 2012 - Present
AAA NCNU September 2009 - June 2012
softWrench Solutions July 2008 - September 2009
Skills
ITIL, Microsoft SQL Server, SDLC, Oracle, SQL, Service-Now, Databases, Business Intelligence, JavaScript, IT Service Management, Requirements Analysis, Vendor Management, Unix, PL/SQL, CMDB, SSRS, Agile Methodologies
Education
Arizona State University - W. P. Carey School of Business 2002 — 2004
Bachelor's Degree, Computer Information Systems
University of Phoenix 2005 — 2006
MBA, Business Administration
AAA NCNU Homeowner Field Claims ManagerAAA Northern California, Nevada & Utah Insurance ExchangeAugust 2012 - Present
Skills
Insurance, Property & Casualty..., Claim, Casualty, Property Damage, Underwriting, General Insurance, Liability, Call Center, Subrogation, Health Insurance, Claims Management, Legal Liability, Commercial Insurance, Process Improvement, Umbrella Insurance, Customer Service, Life Insurance, Homeowners, Claim Investigation
Education
California State University-East Bay 1980 — 1983
BS, Business Administration
Amplifi Commerce October 2013 - Present
Lowe's Companies, Inc. August 2011 - October 2013
AAA NCNU November 2009 - April 2011
Avnet 2008 - April 2009
Petsmart August 2004 - March 2008
Boeing February 2002 - August 2004
Honeywell Aerospace March 2000 - January 2002
American Express July 1998 - March 2000
Salt River Project September 1991 - July 1998
United States Navy February 1985 - February 1991
Skills
Java, Troubleshooting, Integration, Linux, Enterprise Software, Team Leadership, Security, E-commerce, XML, Oracle, Business Process, Java Enterprise Edition, Visio, Requirements Gathering, MySQL, SDLC, Servers
Education
Arizona State University - W. P. Carey School of Business
BS, Accountancy
AAA Northern California, Nevada & Utah May 2015 - Present
CSAA Insurance Group May 2014 - May 2015
CSAA Insurance Group January 2012 - March 2014
AAA March 2010 - March 2012
AAA November 2009 - March 2010
AAA January 2006 - November 2009
AAA NCNU April 2005 - January 2006
Skills
Data Analysis, Leadership, Analysis, Management, Sales, Marketing, Coaching, Insurance, Customer Service, Direct Sales, Time Management, Process Improvement, Business Analysis, Vendor Management, Business Process..., Salesforce.com, Team Leadership, Microsoft Excel, Forecasting, Customer Satisfaction, Call Centers
Education
California State University-Sacramento 2005 — 2005
General Studies
Arizona State University 2003 — 2004
General Studies
AAA NCNU May 2009 - Present
AAA 2009 - Present
PREA Signature Realty April 2000 - March 2008
World Financial Group March 2003 - 2008
Education
California State University-Hayward - School of Business and Economics 1989 — 1992
CSAA Insurance Group, a AAA Insurer July 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2011 - July 2012
AAA NCNU December 2008 - January 2011
Washington Mutual Card Services January 2008 - December 2008
Washington Mutual Card Services October 2006 - January 2008
ETR Associates August 2005 - October 2006
Skills
Direct Marketing, Strategy, Project Management, Digital Marketing, Management, Analytics, Relationship Management, Marketing, Direct Mail, Strategic Planning, Budgets, Marketing Management, Program Management, Sales, Marketing Strategy, Online Marketing, Demand Generation, Online Lead Generation, Generating Revenue, Agency Relationship...
Education
University of California, Santa Barbara 2001 — 2005
Bachelor of Arts (B.A.), Business Economics
CSU Sacramento 2013 — 2014
Master of Business Administration (MBA)
AAA NCNU June 2013 - Present
AAA September 2007 - June 2013
AAA February 1999 - September 2007
MCI Telecommunications MCI Communications MCIWorldCom September 1997 - February 1999
JungWha Printing Comapny Ltd. June 1990 - September 1997
Skills
Insurance, Sales, Call Centers, Customer Service, Sales Management, Customer Satisfaction, Outlook, Time Management, Customer Retention, Training, Leadership, Data Entry, Employee Benefits, Coaching, Policy, Claim, Property & Casualty..., General Insurance, Team Building
Education
Dongduk Women's University 1986 — 1990
Bachelor's degree, French Language and Literature
Independent Fashion Consultant August 2005 - Present
AAA NCNU January 1995 - January 2005
Balboa Travel 1989 - 1991
Skills
Event Planning, Retail, Team Building, Event Management, Sales, Budgets, Team Leadership, Fashion, Marketing, Merchandising, Leadership, Training, Social Networking
Education
CSU Stanislaus 1992 — 1994
BA, Organizational Communication
Safeway May 2013 - Present
Johnson & Johnson September 2011 - December 2012
AAA NCNU July 2011 - September 2011
La Piana Consulting March 2005 - February 2010
Skills
SAS, Cross-functional Team..., Analysis, Quality Assurance, Access, Process Improvement, Email Marketing, Management, Databases, Medical Devices, Project Management, Marketing, Direct Marketing, Customer Insight, Data Analysis, Microsoft Excel, Teradata, SQL, Database Marketing, Loyalty Marketing, Siebel, Survey Research, Analytics
Education
California State University-Sacramento
Bachelor's of Science, Business Administration
AAA NCNU March 2014 - Present
AAA NCNU October 2011 - Present
Farmers Insurance Agent June 2008 - November 2011
Skills
Property & Casualty..., Insurance, Commercial Insurance, Underwriting, Sales, Customer Service
Education
University of Phoenix
MBA, Business Management- Project Management
University of Phoenix 2009 — 2011
BA, Business Management
Cabrillo College 2007 — 2009
AS, Busdiness Administration
CSAA Insurance Group December 2011 - Present
AAA NCNU October 2007 - December 2011
AAA NCNU September 2005 - October 2007
AAA NCNU March 2003 - September 2005
AAA NCNU March 2001 - March 2003
Skills
Business Strategy, Process Development, Sales Management, Operations, Staff Development, Project Management, Channel Development, Process Simulation, Channel, Management, CRM, Leadership, Sales Operations, Strategy, Sales, Training, Insurance, Business Planning, Business Process, Process Improvement, Team Building, Strategic Planning, Program Management, Change Management, Employee Engagement, Executive Management, Project Planning, Vendor Management, Cross-functional Team..., Product Development, Business Process..., Business Analysis, Employee Benefits, Customer Service, Call Centers, Quality Assurance, Marketing, Salesforce.com, Risk Management, Property & Casualty..., Analysis, Casualty, Coaching, Customer Experience, Customer Satisfaction, General Insurance, Life Insurance, Performance Management, Team Leadership, Customer Retention
Education
California State University-Sacramento 1984 — 1988
BS, International Business
AAA NCNU July 1989 - Present
Skills
Sales, Insurance, Commercial Insurance, Customer Service, Sales Management, Leadership, Small Business, Training, Customer Satisfaction, Negotiation, Business Strategy, PowerPoint, Team Building, Program Management
Education
California State University-Chico
Bachelor of Science (B.S.), Business/Marketing
Travelers August 2014 - Present
Gallagher Bassett July 2013 - August 2014
AAA NCNU May 2011 - July 2013
New York Life Insurance Company June 2010 - May 2011
Bill Pope Construction June 2005 - August 2010
NovaPro Risk July 2007 - April 2010
The Hanover Insurance Group May 2004 - June 2005
Zurich North America June 2002 - May 2004
Kemper Insurance February 1998 - June 2002
AAA NCNU 1989 - 1998
Skills
Real Estate, Investments, Claims Management, Strategic Financial..., Finance, Insurance, Construction, Construction Defect, Interior Design, Construction Management, Construction Law, Commercial Insurance, Insurance Claims, General Liability, Term Life Insurance, Universal Life, Home Remodeling, Property & Casualty..., Liability, Professional Liability, Underwriting, Litigation Management, Legal Liability, Whole Life, Subrogation, Claims Resolution, Life Insurance, Claim, Claim Investigation, Fixed Annuities, Casualty, Management, Property Damage, Umbrella Insurance, General Insurance, Disability Insurance, Workers Compensation, Commercial Lines, Accident, Liability Analysis, Health Insurance, Litigation, Brokers, Employment Practices..., Insurance Law, Claims Handling, Long-term Care, Product Liability, Employee Benefits, Reinsurance
Education
California State University-Sacramento 1984 — 1988
BA, Communication and Government
Northgate High
HS, general education
AAA NCNU May 2010 - August 2010
Mary Kay Inc. December 2008 - September 2009
Harkins Theatres May 2009 - August 2009
Education
Biola University 2009 — 2013
Humanities
AAA NCNU November 2009 - Present
Martinez Chamber of Commerce November 2010 - Present
Martinez Chamber of Commerce January 2009 - January 2013
New York Life Insurance Company 2007 - November 2009
Verizon Wireless April 2006 - January 2007
T-Mobile, USA January 2004 - October 2005
Cellular Warehouse June 1998 - January 2004
Skills
Insurance, Fixed Annuities, Life Insurance, Small Business, Term Life Insurance, Leadership, Sales Management, Universal Life, Customer Service, Sales, Permanent Life Insurance, Disability Insurance, Training, Selling, Buy-sell Agreements, Whole Life, Guaranteed Lifetime..., Customer Retention, Management, Key Person Protection, Deferred Compensation, Cold Calling, Business Planning, Estate Law, Mortgage Marketing, Charities, Networking, District Sales..., Mortgage Protection, Buy-Sell Funding, Child Passenger Safety..., Finance, Recruiting, Marketing
Education
Northgate High School 1991 — 1995
Diploma
California State University-Northridge
Diablo Valley College
Associate in Arts
AAA NCNU June 2009 - Present
Cognizant Technology Solutions June 2006 - Present
SRM Technologies February 2005 - June 2006
eTemplates software service May 2003 - May 2005
Skills
Web Services, Spring, Hibernate, AJAX, Ant, Struts, JSON, Ruby on Rails, CSS, JavaScript, Software Development, XML, JSP, PHP, jQuery, Microsoft SQL Server, Maven, JUnit, Spring Framework, Arduino, Servlets, JSF, XSLT, Drupal, iBatis, Joomla, HTML, Dell Boomi
Education
Bharathidasan University 2000 — 2003
MCA, Computer Application
Bharathidasan University 1997 — 2000
B.Sc, Physics
CSAA Insurance Group March 2013 - Present
US Airways July 2012 - March 2013
Cognizant Technology Solutions December 2007 - July 2012
AAA NCNU June 2009 - June 2012
H.V.M.P's Collage of Engg and Tech, Amravati July 2007 - November 2007
Skills
Informatica, informatica Admin, UNIX Script, SSIS, Oracle, SQL, PL/SQL, SQL Server 2000-2008, ASP, Informatica Power..., Microsoft SQL Server, Unix, ETL, Databases, Agile Methodologies, Data Warehousing, DB2, Performance Tuning, Data Migration, Data Modeling, Unix Shell Scripting, Requirements Gathering, Requirements Analysis, SDLC, Quality Center
Education
Amravati University 2003 — 2007
BE, Electronics & Telecommunication
GSSS Bagidora 2001 — 2003
SSC, Math- Science
GSSS Nougama 1996 — 2001
10th, 6-10
Kentfield Rehabilitation & Specialty Hospital November 2011 - January 2013
AAA NCNU October 1996 - October 2009
First Interstate Bank/Wells Fargo Bank March 1969 - June 1994
Education
Brigham Young University
Liberal Arts
Golden Gate University
Finance/Banking
UCLA Extention
2yr Professional Designation Banking/Finance, Finance/Banking
Capital Insurance Group November 2003 - Present
AAA NCNU October 1996 - November 2003
Education
California State University-Hayward 1986 — 1988
BS, Business Administration
Chabot College 1984 — 1986
AA, General Education
AAA Northern California, Nevada & Utah Insurance Exchange September 1997 - June 2011
AAA NCNU 1997 - 2011
Skills
Community Outreach, Customer Service, Vendor Management, Program Management, Marketing Communications, Team Building, Project Management, Business Transformation, Sales, Training, Cross-functional Team..., Leadership Development, Time Management, Team Leadership, Project Planning, CRM, Event Planning, Call Centers, Customer Satisfaction, Leadership, Analysis, Coaching, Management, Operations Management, Retail, Risk Management, Performance Management, Software Documentation, Needs Analysis, Policy, Marketing, Salesforce.com, Data Analysis, Customer Experience, Workshop Facilitation, Insurance, Strategy, Change Management, Business Process..., Business Analysis, Process Improvement, Project Portfolio..., Strategic Planning, Performance Consulting, Resource Management, Budgets, Visio, PMP, SDLC, PMO
Education
California State University-East Bay
BA Fine Arts, Painting and Drama/ Secondary Teaching Credential
Towers Watson July 2011 - Present
TRC Companies, Inc. February 2011 - July 2011
Edwards Lifesciences May 2008 - April 2010
Toyota Motor Sales March 2008 - May 2008
XRoads, LLC July 2007 - December 2007
Computer Associates November 2006 - May 2007
McKesson Pharmaceuticals July 2006 - November 2006
The Gap, Incorporated January 2006 - June 2006
Fireman's Fund Insurance Company April 2005 - October 2005
AAA NCNU August 1999 - April 2005
Skills
Financial Reporting, Variance Analysis, Fixed Assets, Budgeting, Budget Analysis, Trend Analysis, Hyperion, Forecasting, Reconciliation, Payback, Excel, Journal Entries, Cash Flow, NPV, Cost Analysis, Access, SAP, Word, Due Diligence, Benchmarking, Hyperion Enterprise, PowerPoint, Modeling, Operating Systems, Accruals, Accounts Receivable, Financial Analysis, Outlook, Microsoft Office, Account Reconciliation, Essbase, Quickbooks, Windows, Financial Modeling, Analysis, General Ledger, IRR, Business Planning, Reconciliations, Visio, Financial Planning, P&L, Financial Accounting, Accounts Payable, Microsoft Excel, Budgets, Strategic Financial..., Payroll, Income Statement, Microsoft Word
Education
Golden Gate University 1999 — 2002
Master of Business Administration (M.B.A.), Finance & Marketing
Arizona State University 1991 — 1995
Bachelor of Science, Business Management
Northgate High School 1987 — 1991
High school diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
AAA NCNU April 2007 - Present
AAA NCNU March 2007 - Present
CSAA May 2005 - March 2007
Education
California State University-Northridge
AAA NCNU Account ManagerMarcus, Brown Wisdom & HathawayFebruary 1982 - 1999
USF&G November 1979 - February 1982
Skills
Property & Casualty...
Education
California State University-Sacramento 1975 — 1979
BS, Insurance, Finance, Real Estate
AAA NCNU November 2010 - Present
PBS - KAET 2000 - 2013
ComSys IT May 2010 - November 2010
COMSYS August 2009 - May 2010
2003 to 2009 May 2006 - January 2009
Bank of America February 2002 - May 2006
American Express August 1996 - December 2001
TBD Consulting September 1993 - August 1996
American Express TRS May 1990 - September 1993
Skills
Business Analysis, Software Documentation, IT Service Management, Program Management, Technical Support, ITIL, PMO, Integration, SharePoint, Leadership, Project Management, Change Management, Six Sigma, Analysis, Enterprise Software, Management
Education
Arizona State University 2012 — 2015
Master of Social Work (MSW), Social Work
University of San Francisco 1996 — 1998
Comparative Theology
Northern Arizona University 1985 — 1989
BS, International Affairs, Public Policy
Northern Arizona University 1985 — 1989
Bachelor, Science; International Affairs and Public Administration
AAA NCNU December 2009 - Present
LTB Media June 2003 - January 2009
EDS June 2002 - August 2002
PARANET/SPRINT ENTERPRISE NETWORK SERVICES January 1996 - February 2001
Skills
Management, Disaster Recovery, Vendor Management, System Administration, Microsoft SQL Server, SharePoint, SDLC, Networking, Technical Support, Databases, IT Strategy, IT Operations, ITIL, Integration, Software Documentation, Software Project..., Program Management, Requirements Analysis, MS Project, IT Management
Education
Arizona State University - W. P. Carey School of Business 2005 — 2009
Bachelor of Science, Computer Information Systems
Jakarta International School 1989 — 1993
Jamberry Nails February 2015 - Present
Sun Valley Electric Supply February 2011 - March 2015
AAA NCNU November 2006 - September 2010
Rexel September 2005 - August 2006
Disneyland March 2000 - July 2005
Skills
Data Entry, Customer Service, Microsoft Excel, Purchasing, Microsoft Office, Training, Sales, Telephone Skills, Microsoft Word, Administrative..., Insurance, AS400 system, Outlook, Phone Etiquette, Troubleshooting, QuickBooks, Multi-tasking Skills, Cash-handling, Invoicing, Filing, PowerPoint, Public Speaking, Social Media, Event Planning
Education
College of Southern Nevada 2015 — 2016
Computing and Information Technology - Software Emphasis, Database Programming
California State University-Fullerton 2004 — 2005
Religious Studies
Fullerton College 1999 — 2004
History
La Habra High School 1993 — 1998
diploma, general education
AAA NCNU IE 1985 - Present
AAA NCNU June 1985 - October 2014
Skills
Insurance, Claim, Property & Casualty..., Liability, Casualty, Customer Service, Underwriting, General Insurance, Legal Liability, Commercial Insurance, Casualty Insurance, IICAR Certified, Auto Damage Evaluation..., Leadership, Collision, Claims Management, Training, Process Improvement, Project Planning, Project Management, Team Building
Education
California State University-Sacramento 1980 — 1982
Batchlor's, Business, Communication
QA Southwest June 2011 - Present
Live Nation Entertainment March 2015 - Present
AAA-NCNU January 2014 - March 2015
Modis Consulting September 2013 - January 2014
Apollo Group October 2011 - September 2013
Insight January 2011 - October 2011
iLinc Communications April 2010 - December 2010
US Airways (Contract) November 2009 - April 2010
Syntellect May 2007 - November 2009
Apollo Group November 2005 - May 2006
Skills
Test Automation, Agile Methodologies, Test Planning, Quality Center, Scrum, Testing, SDLC, Regression Testing, Quality Assurance, QTP, User Acceptance Testing, Test Cases, Software Quality..., Manual Testing, JIRA, Integration, System Testing, Requirements Analysis, SQL, Software Development, Requirements Gathering, Waterfall, Databases, XML, SoapUI, VBScript, XP, Functional Testing, Microsoft SQL Server, LoadRunner, Selenium, Agile Testing, Performance Testing, Test Strategy, Process Improvement, Automation, Test Management, Integration Testing, Java, Black Box Testing, System Integration..., Scripting, Load Testing, Continuous Delivery, Continuous Integration, Continuous Flow, Selenium WebDriver, Cucumber, HP QTP, HP Quality Center
Education
Arizona State University - W. P. Carey School of Business 2003 — 2005
Business Admin, Business
American Express January 2015 - Present
American Express November 2011 - December 2014
AAA August 2007 - November 2011
CSAA / AAA August 2007 - November 2011
California State Automobile Association (CSAA) August 2007 - November 2011
AAA NCNU August 2007 - November 2011
AAA Northern California, Nevada and Utah 2007 - November 2011
American Express 1998 - 2006
Honeywell Process Solutions 1991 - 1998
Skills
Program Management, Project Management, MS Project, PMP, PMO, SDLC, Project Portfolio..., Vendor Management, Resource Management, Release Management, Project Delivery, Waterfall, Process Improvement, Business Analysis, Software Project..., Requirements Gathering, Business Process..., Re-engineering, Requirements Analysis, Six Sigma, Business Requirements, Certified Project..., Visio, Management, Business Process, Quality Assurance, Integration, Agile Project Management, Agile Methodologies, Change Management, IT Management
Education
Arizona State University West 1994 — 1997
MBA, Business Administration and Management, General
University of Arizona 1986 — 1991
BS, Mechanical Engineering
Corona 1982 — 1986
High School
Corona del Sol 1982 — 1986
High School
Bright Star Healthcare January 2011 - Present
AAA Northern California, Nevada, Utah January 2008 - October 2010
AAA NCNU November 1999 - January 2008
AAA NCNU 1998 - 1999
AAA NCNU 1995 - 1998
AAA NCNU 1990 - 1995
Skills
Leadership, Public Speaking, Team Building, Property & Casualty..., Sales Management, Training, Negotiation, Underwriting, Process Improvement, Performance Management, Elder Care, Program Management, Business Planning, Management, Customer Service, Customer Retention, Strategic Planning, Nonprofits, Recruiting, Employee Relations, New Business Development, Healthcare, Home Care, Business Strategy, Sales Operations, Change Management, Customer Satisfaction, Sales
Education
California State University-Sacramento 1983 — 1987
BS, Communications
Monte Vista High School
Ewan Lillicii June 2013 - Present
Thoratec (St. Jude Medical) January 2012 - May 2013
Independent Consultant July 2009 - December 2011
AAA NCNU July 2009 - October 2009
Sun Microsystems July 2008 - August 2009
Academy of Art University June 2007 - May 2008
Texas Interactive January 2001 - June 2007
Music City Productions, Inc January 2005 - June 2005
IBT Technologies, Inc July 1998 - January 2001
Iridum Technologies February 1997 - July 1998
Skills
Articulate Studio, Captivate, Dreamweaver, Instructional Design, Flash, E-Learning, Training, User Interface Design, Multimedia, Camtasia, Adobe Acrobat, Graphic Design, Adobe Creative Suite, Blended Learning, Learning Management..., Microsoft Office, Storyboarding, Learning Management, Photoshop, MS Project, StarOffice, Sound Forge, RoboHelp, HTML, CSS, Visio, JavaScript, Premiere, SharePoint, Web Design, PowerPoint, Editing, Social Media, XML, PHP, Illustrator, MySQL, Screenwriting, Blogging, WordPress, ADDIE, Technical Writing, Content Management
Education
College of Marin 2009 — 2010
General Interest
The University of Texas at Austin 1992 — 1994
Political Science and Government
American University 1990 — 1990
Foreign Policy
AAA NCNU October 2013 - Present
Kaiser Permanente July 2012 - September 2013
Kaiser Permanente November 2007 - July 2012
24 Hour Fitness June 2004 - November 2007
Charles Schwab June 2000 - December 2002
World Savings June 1997 - June 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Outlook, Coaching, Budgets, Marketing, Project Management, Direct Marketing, Advertising, Integrated Marketing, Marketing Strategy, Email Marketing, Analytics, Online Marketing
Education
Cal Poly San Luis Obispo
Bachelor's degree, Marketing
AAA March 2010 - Present
Central California Hispanic Chamber of Commerce January 2007 - December 2010
AAA NCNU January 2007 - March 2010
AAA NCNU May 2005 - December 2006
San Jose Police Department February 1992 - November 1996
Skills
Property & Casualty..., Insurance, Underwriting, Umbrella Insurance, Sales Management, Marketing Strategy, Team Building, Strategic Planning, Sales, Market Planning, Cross-functional Team..., Coaching, Marketing, Business Planning, Casualty
Education
California State University-Fresno 2004 — 2006
MBA, General Management
San Jose State University 1995 — 1997
BS, Criminal Justice Administration
Bracket May 2014 - Present
Kaiser Permanente October 2013 - May 2014
AAA NCNU May 2011 - September 2013
Skills
Business Analysis, SDLC, Agile Methodologies, Scrum, Risk Management, Business Process..., Requirements Analysis, User Acceptance Testing, Agile Project Management, JIRA, Software Project..., Software Documentation, Visio, Business Requirements, Test Planning, Quality Assurance, UML, SharePoint
Education
CSU Sacramento
Bachelor of Science, Finance & Risk Management Insurance
Collaborative Solutions, LLC August 2015 - Present
Charles Schwab March 2015 - June 2015
Yelp 2014 - January 2015
Ellie Mae September 2014 - December 2014
CSAA Insurance Group November 2011 - July 2014
AAA NCNU October 2010 - November 2011
AAA NCNU August 2008 - October 2010
AT&T April 2008 - July 2008
Safeway 2006 - 2007
AT&T 2003 - 2006
Skills
Program Management, Integration, Change Management, Business Process, Process Improvement, Vendor Management, Cross-functional Team..., SDLC, Learning Management..., Strategy, Software Project..., Workforce Planning, Leadership, Management, Performance Management, Recruiting, Training, Human Resources, Project Management
Education
University of San Francisco 1999 — 2001
Masters, Human Resources and Organization Development
California State University-East Bay 1993 — 1997
BA, Liberal Studies, Minor in Sociology
AAA NCNU November 2006 - Present
Guardian Life 2004 - 2006
New York Life 2002 - 2004
Skills
Term Life Insurance, Annuities, Insurance, Retirement Planning, Financial Planning, Cash Value Life..., Permanent Life Insurance, Fixed Annuities, Finance, Universal Life, Employee Benefits, Life Insurance, Long-term Care, Whole Life, 401k, Financial Planners, Disability Insurance, General Insurance, Property & Casualty..., Umbrella Insurance, Retirement, Long Term Care Insurance, Strategic Financial..., Indexed Annuities, Key Person Insurance
Education
The American College
Chartered Advisor in Philanthropy®
Arizona State University
Master of Business Administration (M.B.A.)
Arizona State University
Bachelor’s Degree, Education
Taipei Municipal University of Education
The American College
Chartered Life Underwriter (CLU)
The American College
Chartered Financial Consultant (ChFC)
The American College
Retirement Income Certified Professional (RICP)
San Diego County Regional Airport Authority March 2007 - Present
AAA NCNU November 2001 - September 2006
UNITED AIRLINES/GALILEO INTERNATIONAL 1989 - 1996
Skills
Business Analysis, Business Process..., Process Improvement, Project Management, Program Management
Education
Agnes Scott College 1969 — 1973
BA, English Literature
Pandora October 2014 - Present
Chevron October 2013 - October 2014
University of California October 2012 - September 2013
AAA NCNU September 2010 - September 2012
AAA Northern California, Nevada & Utah Insurance Exchange March 2008 - September 2012
AAA Northern California, Nevada & Utah Insurance Exchange November 2006 - March 2008
AAA Northern California, Nevada & Utah Insurance Exchange November 2005 - November 2006
AAA Northern June 2005 - November 2005
Skills
Visio, Process Improvement, Business Analysis, Business Relationship..., Vendor Management, Insurance, Business Requirements, Business Process..., Business Process, Program Management, Change Management, PeopleSoft, Performance Management, Project Management, Workshop Facilitation, Call Center, Salesforce.com, SharePoint, Employee Benefits, Coaching, Training, Workday, Human Resources, Software Documentation, Strategy, Leadership, Customer Service, CRM, Team Building, Project Planning, MS Project, Analysis, Business Intelligence, Management, Call Centers, Microsoft Project
Education
St. Mary's College of California 2000 — 2004
B.A. Degree, Communication
Acumen LearningInstitute
General Business Acumen
California State University-Hayward
Professional Certificate, HR Management
ESI International
Certificate, Process Modeling Management
Villanova University
Six Sigma Green Belt, Business Process Design
CSAA Insurance Group January 2011 - Present
AAA NCNU January 2010 - Present
AAA April 2002 - Present
AAA NCNU 1983 - Present
Skills
User Research, Usability Testing, Feedback Management, Organization, User Experience, User Experience Testing, Hands-on Training, Product Demonstration
Education
American River College
Liberal Arts, Management and General education
American River College
AA Degree
Interim HealthCare May 2014 - Present
Optimum Health Center LLC September 2011 - April 2014
Calaveras County Social Services IHSS April 2009 - April 2010
AAA June 1995 - April 2008
AAA NCNU December 2002 - December 2003
Skills
Customer Service, Training, Sales, Marketing, Customer Satisfaction, Leadership, Recruiting, Consulting, Wellness, Teaching, Nutrition, System Administration, Small Business, Negotiation, Social Networking, Event Planning, Account Management, New Business Development, Fitness, Coaching, Entrepreneurship, Healthcare, Team Building, Management, Public Speaking, Marketing Strategy, Social Media, Leadership Development, Event Management, Social Media Marketing, Public Relations, Call Centers, Strategic Planning, Fundraising, Selling, Networking
Education
California State University-East Bay 2007 — 2009
BA, Liberal Studies, Business Option
California Basic Educational Skills Test Cal State University East 2009 — 2009
CBEST, Elementary Education and Teaching
College of Alameda 2000 — 2002
Associate of Arts, Liberal Studies
Travel Agent 1992 — 1992
SST Travel, Travel Agent
CSAA Insurance Group April 2010 - Present
AAA NCNU April 2010 - March 2011
Nationwide Insurance September 2006 - April 2010
Ashford University 2008 - 2009
McMullen Insurance Agency January 2006 - September 2006
Skills
Insurance, Training & Development, Market Research, Competitive Analysis, Market Analysis, Market Planning, Product Marketing, Analysis, Coaching, Commercial Insurance, Customer Satisfaction, Customer Service, Employee Training, General Insurance, Leadership, Marketing, Property, Sales Management, Team Building, Underwriting
Education
Ashford University 2008 — 2015
MBA, Marketing
Northern Kentucky University 2003 — 2005
BA, Math Education
Indiana University Bloomington 1998 — 2002
N/A Transferred, Secondary Education and Teaching
DeVry Education Group July 2014 - Present
Verisk Analytics April 2013 - July 2014
Allstate June 2010 - April 2013
AAA NCNU June 2007 - February 2010
Remax Alliance May 2002 - June 2007
Skills
Insurance, Life Insurance, Property & Casualty..., Commercial Insurance, Term Life Insurance, Health Insurance, Disability Insurance, Legal Liability, General Insurance, Universal Life, Homeowners, Casualty, Underwriting, Fixed Annuities, Brokers, Professional Liability, Whole Life, Workers Compensation, Umbrella Insurance, Real Estate, Sales Management, New Business Development, Salesforce Training, Employee Training, Communication Skills
Education
California State University-East Bay 1990 — 1994
Bachalor of Arts, Liberal Studies
Hawthorne High School 1986 — 1989
High School Diploma, General Studies
GEICO March 1998 - Present
AAA NCNU June 1993 - March 1998
Skills
Liability, Claims Handling, Claims Management, Claim, Property Damage, Investigation, Time Management, Organization, Dependable Team Player, Property & Casualty...
Education
California State University-Hayward 1986 — 1991
bachelor of science, criminal justice
Interstate Hotels & Resorts May 2015 - Present
Dean & Deluca June 2014 - April 2015
Pacific Wine Group November 2012 - May 2014
Goosecross Cellars July 2012 - November 2012
Fairfield Auto Village July 2010 - January 2012
BioMarin January 2009 - May 2010
AAA NCNU July 2008 - November 2008
Delta Dental June 2006 - July 2008
Gilbert & Associates 2005 - 2006
Perry-Smith LLP August 2002 - March 2004
Skills
Sommelier, Wine & Spirits Industry, Wine, Catering, Catering Sales, Brand Development, Collaborative Problem..., Inductive Reasoning, Deductive Reasoning, Employee Training, Consulting, Problem Sensitivity, Problem Solving, Oral Comprehension, Written Correspondence, Originality, Written Expression, Computer Proficiency, Brand Management, Wine Tasting, Wine Lists, Process Improvement, Management Consulting, Internal Controls, Accounting, Financial Reporting, Auditing, Sarbanes-Oxley Act, Internal Audit, Financial Statements, Financial Analysis, Team Building, Variance Analysis, Access, Account Reconciliation, Accounts Payable, Accounts Receivable, Accruals, Bookkeeping, Budgets, Forecasting, GAAP, Microsoft Excel, Leadership, Outlook, Payroll, Project Planning, Spreadsheets, Strategic Planning, Tax
Education
International Culinary Center 2012 — 2012
Intensive Sommiler, Introductory and Certified Sommelier Certifications Earned, Wines of the World, Deans List
California State University-Sacramento 1999 — 2002
BS, Business Administration, Accountancy
AAA NCNU February 2012 - Present
MagicalMemoriesTravel.net September 2007 - Present
Lakeside Elementary August 1999 - August 2005
Rhonda's Tutoring September 1991 - August 1998
St Joseph's Hospital September 1988 - May 1991
Skills
Technical Writing, Education, Internet Research, Typing, Travel Planning, Back Office, Microsoft Office
Education
CSU Sacramento 1984 — 1986
BS, Education
San Joaquin Delta College 1980 — 1983
AA, Psychology
Arch Mortgage Insurance January 2014 - Present
PMI Mortgage Insurance Co. June 2010 - January 2014
AAA NCNU December 2009 - June 2010
AAA NCNU October 2009 - November 2009
Dolby August 2009 - October 2009
Dolby June 2008 - December 2008
The PMI Group, Inc. June 2007 - September 2007
James Lemos Pool March 2003 - September 2006
Skills
Accounting, Financial Reporting, Internal Controls, Auditing, Accounts Payable
Education
Saint Mary's College of California 2013 — 2015
Master of Business Administration (MBA), Marketing and International Management
California Polytechnic State University-San Luis Obispo 2005 — 2009
Bachelor of Science (BS), Accounting and Business/Management
New York Life Insurance Company May 2013 - Present
Farmers Insurance January 2011 - May 2013
AAA NCNU July 2003 - December 2010
Skills
Casualty, Term Life Insurance, Sales, Employee Benefits, Fixed Annuities, Insurance, Property & Casualty..., Underwriting
Education
California State University San Marcos
FleishmanHillard February 2013 - Present
eBay June 2012 - March 2013
ExactTarget June 2011 - October 2011
AAA NCNU May 2007 - May 2011
Motorola April 2006 - April 2007
Motorola July 2002 - April 2006
Skills
Marketing Communications, Program Management, Digital Marketing, Product Management, Project Management, Integrated Marketing, Direct Marketing, CRM, Marketing, Product Marketing, Online Marketing, Social Media, User Experience, E-commerce, Management, Strategy, Website Development, Cross-functional Team..., Content Strategy, Email Marketing, Graphic Design, Digital Strategy
Education
California Polytechnic State University-San Luis Obispo
B.S., Graphic Communication
Northwestern University
M.S., Integrated Marketing Communications
UCSF Medical Center February 2014 - Present
Kaiser Permanente June 2012 - January 2014
Clairmail November 2011 - June 2012
Parkside Lending January 2011 - November 2011
AAA NCNU July 2009 - December 2010
Homecomings Financial November 2004 - October 2008
FIREMAN'S FUND INSURANCE CO April 2000 - December 2001
Skills
Applicant Tracking..., College Recruiting, Talent Acquisition, Sourcing, Microsoft Excel, Microsoft Word, Metrics, Recruiting, Interviews, Human Resources, Taleo, PeopleSoft, Candidate Generation, Screening Resumes, Benefits Negotiation, Hiring, Temporary Placement, Personnel Management, Training, Leadership
Education
California State University-Long Beach
Bachelor of Arts
Pacific Gas and Electric Company December 2012 - Present
Pacific Gas and Electric Company June 2012 - December 2012
Wells Fargo April 2011 - June 2012
Locus Technologies November 2008 - March 2011
Asempra Technologies 2007 - November 2008
AAA NCNU September 2001 - 2007
Scient November 1998 - August 2001
Ikon Technology March 1997 - October 1998
AeroTek August 1996 - March 1997
Skills
Enterprise Software, Software Development, Security, Unix, Data Center, Process Improvement, Storage, Enterprise Architecture, Cross-functional Team..., Visio, VMware, Distributed Systems, Storage Area Networks, Disaster Recovery, Team Building, VPN, Project Management, Technical Architecture, Servers, Networking, SAN, Vendor Management
Education
Pink Elephant 2005 — 2005
ITIL Foundation Certification
California State University-East Bay 1992 — 1996
Bs, Computer Science
Waseda University 1993 — 1994
Kokusaibu
Solano Community College 1986 — 1991
AA, Associate in Science and Certificate of Achievement in Computer Programming
Microsoft
MCSE, Microsoft Certified Systems Engineer
Microsoft
CNE, Certified Netware Engineer
Liberty Mutual Insurance August 2013 - Present
AAA NCNU February 2004 - June 2013
Caesars Entertainment Corporation January 2000 - August 2001
Alaska Airlines March 1985 - January 2000
Skills
Customer Satisfaction, Team Building, New Business Development, Strategic Planning, Marketing Strategy, Negotiation, Budgets, Marketing, Recruiting, Team Leadership, Business Development, Contract Negotiation, Training, Direct Sales, Operations Management, Process Improvement, Vendor Management, Insurance, Sales, Sales Management, Program Management, CRM, Property & Casualty..., Life Insurance, Term Life Insurance, Universal Life, Umbrella Insurance
Education
California State University-Fullerton
Collaborative Solutions, LLC April 2014 - Present
Axiom June 2013 - January 2014
AAA NCNU March 2011 - May 2013
Kaiser Permanente August 2008 - March 2011
San Francisco Bay Area Rapid Transit District September 2007 - June 2008
Silicon Valley Bank August 2006 - September 2007
Skills
ERP Solution, PeopleSoft, Workday, Relational Databases, SDLC, Project Management, Vendor Management, Cross-functional Team..., Project Portfolio..., Management, Business Process, Business Process..., Resource Management, Transformation, Financials, Human Resources, PMO, Team Leadership, Requirements Analysis, Software Project..., Change Management, Management Consulting, ERP
Education
Workday
Workday Certification
Thunderbird School of Global Management 1991 — 1993
Master of International Management, Managment & Marketing
Arizona State University
Bachelor's degree, Computer Science Engineering
SupplyFrame May 2013 - Present
Zynga August 2012 - May 2013
Fidelity Investments January 2011 - July 2012
Goldman Sachs June 2010 - August 2010
AAA NCNU October 2007 - July 2009
Deloitte Consulting August 2005 - September 2007
Skills
Python, Tableau, SQL, R, SAS, Matlab, VBA, Financial Risk, Quantitative Analytics, Statistics
Education
Carnegie Mellon University - Tepper School of Business 2009 — 2010
Master of Science, Computational Finance
University of Wisconsin-Madison MBA 2003 — 2005
Master of Business Administration - MBA
National Taiwan University 1997 — 2001
Bachelor, Business Administration
Wells Fargo February 2015 - Present
Haesemeyer Consulting October 2013 - February 2015
AAA NCNU April 2010 - April 2012
CSAA Insurance Group April 2007 - March 2010
CSAA Insurance Group April 2004 - March 2007
Deloitte September 1999 - May 2002
A.T. Kearney September 1997 - September 1999
Productivity Point International October 1991 - July 1995
Skills
Product Management, Strategy, Business Strategy, Strategic Planning, Marketing Strategy, Business Development, Business Planning, Segmentation, Product Development, Change Management, Competitive Analysis, Competitive Intelligence, Management, Business Process..., Program Management, Project Planning, Corporate Communications, Organizational Design, Sales Operations, Sales, Strategic Financial..., Pricing Strategy, Go-to-market Strategy, Financial Planning, Stakeholder Management, Project Portfolio..., Industry Analysis, Sales Process, Team Facilitation, Strategic Leadership, Management Consulting, Corporate Strategy..., Employee Training, Contact Management, Financial Modeling, Sales Effectiveness, Project Management, Cost Reduction..., Performance Management, Balanced Scorecard
Education
University of Michigan - Stephen M. Ross School of Business 1995 — 1997
Master of Business Administration (M.B.A.)
Carleton College 1987 — 1991
Bachelor's Degree
CSAA July 2008 - Present
AAA NCNU June 2008 - Present
Education
California State University Stanislaus 1989 — 1991
Ask Partner Network (APN, LLC) March 2010 - Present
Cognizant Technology Solutions January 2006 - Present
AAA NCNU December 2009 - February 2010
Discover Financial Services September 2008 - December 2009
Schering-Plough Pharmaceuticals November 2006 - June 2008
HEB March 2006 - September 2006
Skills
Requirements Analysis, PL/SQL, Documentum, FirstDoc, Enterprise Content..., Product Analysis, Agile Methodologies, Team Management, Software Quality..., Onsite-Offshore..., TIBCO
Education
Birla Institute of Technology 2007 — 2009
Master's Degree, Software Engineering
Anna University 2001 — 2005
Bachelor's Degree, Electronics And Communication
DAV 1999 — 2001
High School, Mathematics and Computer Science
AAA NCNU September 2014 - Present
AAA Northern California, Nevada & Utah May 2013 - August 2014
Treasury Management Solutions November 2009 - May 2012
Thoratec March 2010 - October 2010
AMD June 2009 - September 2009
Komag April 2000 - February 2008
Komag, Inc. November 1995 - April 2000
Diasonics 1992 - 1995
Diasonics, Inc. 1990 - 1992
Diasonics, Inc. 1987 - 1990
Skills
Treasury, Investments, Risk Management, Finance, Sarbanes-Oxley Act, Portfolio Management, Treasury Management, Cash Management, Banking, Forecasting, Due Diligence, Accounting, Process Improvement, Management, Strategic Planning, Mergers & Acquisitions, Corporate Finance, Mergers, Cash Flow Forecasting, Budgets, Insurance, Financial Risk, Analysis, Credit, Cash Flow, Executive Management, Financial Modeling, Restructuring, Leadership
Education
Arizona State University 1973 — 1974
Business
University of Arizona 1969 — 1972
BSBA, Business Administration
AAA Travel September 1998 - Present
AAA Travel (CSAA - Northern Ca) 1998 - Present
AAA Northern California, Nevada and Utah 1998 - Present
California State Automobile Association (AAA) 1998 - Present
AAA Northern California, Utah, Nevada 1998 - Present
AAA Travel -North California 1998 - Present
AAA NCNU 1998 - Present
Skills
Customer Service, Travel Management, Cruises, Tourism, Leisure Travel, Marketing Communications, Hospitality, Event Planning, Front Office, Hotels, Resorts, Marketing, Business Travel, Insurance, Account Management, Vacation, Sales, Meeting Planning, Online Travel, Teamwork, Sales Management, Leisure, Team Building, Travel Planning, Incentives, Customer Satisfaction, Event Management, Trade Shows, Training, Tour Operators, Travel Insurance, Sabre, Online Marketing
Education
California State University-East Bay 1977 — 1979
AAA NCNU September 1991 - Present
AAA January 2003 - July 2007
CSAA November 2000 - January 2003
Skills
Change Leadership, Customer Experience, Sales Management, Insurance, Salesforce.com, Cross-functional Team..., Team Building, Underwriting, Property & Casualty..., Change Management, Leadership, Coaching, Sales Operations, Sales, Customer Retention, Management, Call Centers, Casualty, General Insurance, Business Planning, New Business Development, Process Improvement, Training, Marketing, Strategic Planning, Umbrella Insurance, Customer Service, Customer Satisfaction, Liability, Selling, Direct Sales, Account Management, CRM, Strategy, Vendor Management, Term Life Insurance, Universal Life, Homeowners, Sales Process, Life Insurance, Human Resources, Operations Management, Budgets, Employee Engagement, Time Management, Commercial Insurance, Program Management, Executive Management, Commercial Lines, Employee Benefits
Education
California State University-Hayward - School of Business and Economics 1983 — 1987
Bachelor of Science (B.S.), New Ventures
AAA NCNU March 2007 - Present
Skills
Leadership, Team Building, Liability, Property & Casualty..., Underwriting, Umbrella Insurance, Health Insurance, General Insurance, Term Life Insurance, Casualty Insurance, Insurance, Commercial Insurance, Sales, Life Insurance, Customer Retention, Employee Benefits, Sales Management, Fixed Annuities, Casualty, Disability Insurance
Education
Arizona State University 1993 — 1995
AAA NCNU March 2010 - Present
Valley Pride Insurance 2002 - 2010
Prudential Financial May 2000 - November 2001
Skills
Sales Management, Product Marketing, Client Services, Insurance, Property & Casualty..., Underwriting, General Insurance, Commercial Insurance, Liability, Workers Compensation, Casualty, Health Insurance, Brokers, Umbrella Insurance, Commercial Lines, Small Business, Marketing, Customer Service, Homeowners, Professional Liability, Sales, Legal Liability, Casualty Insurance
Education
California State University-Fresno 1991 — 1996
Bachelors of Science, International Business
AAA NCNU August 2010 - Present
California State Automobile Association (AAA) March 2008 - August 2010
California State Automobile Association (AAA) April 1996 - April 2008
Education
California State University-East Bay
BA, Political Science
AAA NCNU November 2010 - Present
AAA Northern California, Nevada, Utah May 2005 - May 2011
Skills
Leadership Development, Training, Instructional Design, Call Center, Needs Analysis, Blended Learning, Call Centers, Coaching, Instructor-led Training, Training Delivery, Captivate, Talent Management, Performance Management, Performance Consulting, Insurance, Learning Management
Education
California Lutheran University 1988 — 1992
California Lutheran University 1988 — 1992
Social Science
AAA NCNU May 2013 - Present
AAA NCNU August 2011 - Present
California State Automobile Association August 2001 - August 2011
ThirdAge Media May 2000 - July 2001
California State Automobile Association August 1999 - May 2000
Grubb & Ellis 1996 - 1999
Grubb & Ellis December 1996 - October 1997
American List Counsel October 1996 - June 1997
Direct Media October 1995 - June 1996
American Express, AMEX Life Assurance Co. February 1993 - September 1995
Skills
Business Requirements, SDLC, Business Analysis, Program Management, Vendor Management, Requirements Gathering, Visio, Enterprise Architecture, Data Warehousing, Software Project..., Data Modeling, Analytics, CRM, Project Management, Business Intelligence, PMO, Management, Agile Methodologies, Cross-functional Team..., Leadership, Databases
Education
Menlo College 1990 — 1991
Boston University 1989 — 1990
CSAA Insurance Group October 2007 - Present
AAA NCNU October 2008 - September 2009
Jones Lang LaSalle August 2006 - October 2007
Southern California Edison January 1999 - July 2006
Skills
Business Analysis, SDLC, PMP, Visio, Project Planning, MS Project, Requirements Gathering, SharePoint, Agile, Waterfall, Requirements Analysis, Project Implementation, Business Requirements, User Acceptance Testing, Software Development, Mainframe, Analysis, Project Execution, Software Project..., Access, Testing, Mentoring, Systems Analysis, SQL, Gap Analysis, DB2, PMBOK, Software Implementation, Problem Solving, Documentation, Agile Methodologies, System Design, Project Management, Agile Project Management, Management, Software Documentation, Program Management, Business Intelligence, Oracle, PMO, SOA, Vendor Management, PeopleSoft, Enterprise Architecture, Integration, Quality Assurance, Quality Center, Databases, Business Process..., Project Portfolio...
Education
CAAEN 2010 — 2011
University of California, Irvine 2005 — 2007
Course work, Project Management
University of Phoenix 2002 — 2004
Master of Business Administration, Technology Management
University of California, Irvine 2001 — 2002
Certification, Web Technologies, Web Design and Development
University of California, Los Angeles 2000 — 2002
Certification, Systems Analysis
California State University-Los Angeles 1994 — 1998
Bachelor of Science, Business Administration: Computer Information Systems
Orion Health January 2015 - Present
Infosys April 2012 - June 2014
Social Security Administration August 2011 - April 2012
AAA NCNU August 2007 - November 2008
Travelers Insurance January 2006 - January 2007
Nationwide Insurance November 2004 - December 2005
Nissan North America February 2004 - November 2004
Nissan Motor Corporation December 2002 - June 2003
Valutech March 2002 - October 2002
Clorox October 2000 - December 2001
Skills
Requirements Analysis, Application Design, Project Implementation, SDLC, IBM Mainframe, Business Systems..., DB2, Testing, Access, Documentation, COBOL, Analysis, Databases, CICS, Visio, Business Analysis, MS Project, SQL, Process Development, SQL Server, Mainframe, Integration, Quality Assurance, Software Development, Windows, Change Management, Systems Analysis, Requirements Gathering, Problem Solving, JCL, Troubleshooting, Microsoft Office, Software Project..., User Acceptance Testing, Lotus Notes, VSAM, Business Requirements, TSO, Deployment, Data Science, Data Analysis, SAS programming, Information Governance, Vertica, Hadoop, HBase, Python, Endeavor, Software Documentation, Agile Methodologies
Education
Capella University 2011 — 2013
MSIT, Business Analysis
National University 2009 — 2011
MFA, English - Creative Writing
University of California, Berkeley 2005 — 2006
Certificate (14 Postgraduate s.h.), Project Management
University of California, Berkeley 2002 — 2003
Certificate (16 Postgraduate s.h.), Systems Analysis and Design
Computer Learning Center 1988 — 1988
Certificate(600) Hrs, Computer Programming
The University of New Mexico 1983 — 1987
BA, English
Bare Escentuals June 2011 - September 2011
AAA NCNU June 2010 - August 2010
Cost Plus World Market June 2009 - August 2009
University Outreach and School Relations at California State University, Long Beach September 2006 - May 2009
AAA NCNU June 2008 - August 2008
DDB Worldwide June 2007 - August 2007
Education
California State University-Long Beach
B.A, Psychology
CSAA March 2008 - Present
AAA NCNU 2008 - Present
Gateway Fluid Power, LLC April 2006 - March 2008
Emdeon December 1997 - April 2006
Skills
Requirements Gathering, Process Improvement, SDLC, Requirements Analysis, Business Analysis, ITIL, Visio, SQL, Vendor Management, .NET, IT Strategy, Pdf
Education
Arizona State University - W. P. Carey School of Business 2002 — 2004
MBA, Finance/Accounting
University of Nevada-Las Vegas 1996 — 1997
N/A, c and c++
Southern Illinois University, Carbondale 1988 — 1994
B.S., Finance
Southern Illinois University, Carbondale 1988 — 1994
B.S., Economics
CSAA Insurance Group March 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2011 - March 2013
AAA NCNU October 2010 - October 2011
CSAA May 2006 - October 2010
Discount Tire Company July 2005 - April 2006
PeopleSoft November 2000 - July 2005
Albertsons April 1998 - November 2000
American Stores November 1993 - January 1998
American Stores August 1992 - November 1993
Skills
Workday Studio, Workday, ITIL v3 Foundations..., PeopleSoft, Requirements Analysis, SQL, PeopleTools, Integration, System Testing, User Acceptance Testing, ERP Implementations, Data Conversion, XSLT, File Transfer
Education
Arizona State University, W. P. Carey School of Business 1990 — 1992
B.S., Management
Glendale Community College 1984 — 1986
Associate of Science (AS), Banking and Financial Support Services
Merck 2010 - Present
cognizant technology solutions 1997 - Present
Merck 2010 - 2011
AAA NCNU 2009 - 2010
Wellington Management 2008 - 2009
Skills
Business Intelligence, Solution Architecture, SDLC, Oracle, Requirements Analysis, PeopleSoft, Business Analysis, Enterprise Architecture, Data Warehousing, Requirements Gathering, Spring, Software Project..., Consulting, Java Enterprise Edition, Integration
Education
Andhra University 1992 — 1995
MCA, Computers
KGRL 1989 — 1992
B.Sc, Chemistry
AAA NCNU January 2010 - Present
The PMI Group, Inc. July 2009 - January 2010
Longs Drugs Stores 2003 - June 2009
Chiron Corporation 2001 - 2003
ProBusiness 2000 - 2001
Siemens Medical Solutions 1993 - 2001
Lesher Communications 1989 - 1993
AT&T 1984 - 1989
Education
California State University-Sacramento 1980 — 1984
BS, Business Admin MIS - Minor degree in Computer Science
The Permanente Medical Group, Inc. Physician Recruitment Services June 2015 - Present
The Permanente Medical Group - Kaiser June 2015 - Present
Algentis October 2011 - June 2015
Payroll Systems LLC March 2011 - October 2011
Perquest Inc December 2009 - February 2011
Robert Half Finance & Accounting 2011 - 2011
AAA NCNU October 2007 - December 2009
BriteSmile 2006 - 2007
Sequoia Equities, Inc. 2003 - 2007
ProBusiness Services January 1997 - January 2003
Skills
Report Writing, Analytics, Payroll, ADP Payroll, Employee Benefits, Benefits Administration, PeopleSoft, HRIS, Human Resources, Accounting, Employee Relations, Kronos, Deferred Compensation, Outlook, Performance Management, Training, Onboarding, Personnel Management, Recruiting, Management, Accounts Payable, Ceridian, Account Reconciliation, Tax, Time Management, Payroll Taxes, FMLA, Process Improvement, Multi-state Payroll..., Multi-State Sales Tax, Garnishments, New Hire Orientations, Salesforce.com
Education
California State University-East Bay 1995 — 1998
none, Accounting
AAA NCNU April 2010 - Present
CSAA October 2000 - August 2008
Education
California State Polytechnic University-Pomona 1981 — 1986
BS, Business Administration
California State Polytechnic University-Pomona
Minor, Business Law
STRATEGY SYSTEMS, LLC February 2009 - October 2009
VERIZON BUSINESS June 2008 - November 2008
Gap Inc. July 2000 - November 2007
ELECTRONIC DATA SYSTEMS (EDS) May 1999 - July 2000
AAA NCNU 1992 - 2000
MCI SYSTEMHOUSE CORPORATION October 1997 - May 1999
California State Automobile Association (AAA) January 1992 - October 1997
Education
California State University-Fullerton, Mihaylo College of Business and Economics
BA, MIS, Music Composition
AAA NCNU 2003 - 2010
Western United Insurance Company January 1996 - January 2003
Education
California State University-Northridge
BA, Political Science
AAA NCNU January 2012 - Present
EPXBody 2012 - 2013
AAA NCNU December 2011 - May 2012
Jason's Furniture November 2010 - February 2011
Melaleuca:The Wellness Company 1999 - 2011
Skills
Insurance, Marketing, Customer Service, Sales, Small Business, Team Building, Property & Casualty..., Social Networking, Lead Generation, Life Insurance, Health Insurance, Coaching
Education
California State University-Chico 1982 — 1984
BS, Business Administration
Foothill College 1980 — 1982
Associate's degree, Business Administration
Palo Alto High School 1976 — 1980
DentPro August 2007 - Present
AAA NCNU January 1998 - July 2007
Skills
Strategic Planning, Management Consulting, Executive Management, Change Management, Strategy Development, Business Planning, Start-ups, Management, Process Improvement, Vendor Management, Negotiation, Forecasting, Leadership, CRM, Product Development, Contract Negotiation, Strategy, Cross-functional Team..., Customer Satisfaction, Product Management, Team Building, Budgets, Mergers, Retail, Customer Service, Business Analysis, Coaching, Sales, Business Strategy, Leadership Development, Business Process..., Program Management, Training, Risk Management, Analysis, Operations Management, Sales Management, Call Centers, Team Leadership, Customer Retention, Competitive Analysis, Insurance, Performance Management
Education
California State University-East Bay
BA, Public Admin
AAA NCNU
Skills
Insurance, Business Analysis, Visio, Financial Analysis, Business Process..., Financial Reporting, Vendor Management, Program Management, PeopleSoft, Process Improvement, Management, Analysis, Business Process, Requirements Gathering, SDLC
Education
California State University-Long Beach - College of Business Administration 1997 — 2001
Richard Heath and Associates, Inc. (RHA) November 2013 - Present
RHA Inc June 2011 - Present
Premier Elections Solutions October 2008 - October 2009
AAA NCNU December 2007 - July 2008
AAA NCNU December 2006 - December 2007
AAA NCNU September 2005 - December 2005
Skills
Microsoft Office, Customer Service, Claim, Microsoft Excel
Education
TechSkills of Sacramento 2010 — 2011
MCTS
California State University, Fresno 1998 — 2003
Bachelor of Arts, Sociology
Hoag Memorial Hospital May 2013 - Present
Giant Schnauzer Club of America January 2013 - December 2014
Guthy-Renker January 2011 - April 2013
AAA NCNU 2007 - 2010
American Express 2005 - 2007
Accenture Technology Solutions 2005 - 2007
Consulting 2003 - 2005
DIRECTV 1996 - 2003
Skills
ETL, Informatica, Software Project..., Data Modeling, Data Warehousing, Enterprise Architecture, MS Project, Requirements Analysis, Databases, SSIS, Requirements Gathering, Cognos, Business Intelligence..., Microsoft SQL Server, Software Development, Business Analysis, Integration, Visio, Solution Architecture, SQL
Education
Metropolitan State College of Denver 1981 — 1985
Bachelor's Degree, Computer and Management Sciences
California State University-San Bernardino 1970 — 1972
Music Technology
Strength and Spirit Fitness March 2014 - Present
Natomas Racquet Club February 2006 - Present
Lyon Real Estate July 2014 - August 2015
AAA Northern California, Nevada & Utah January 2013 - August 2013
AAA NCNU May 2012 - March 2013
Total Intensity Sports September 2010 - August 2012
AAA NCNU May 2009 - May 2012
AAA NCNU March 2001 - May 2009
AAA Northern California, Nevada & Utah August 1991 - March 2001
Skills
Market Planning, Business Planning, Business Strategy, Underwriting, Insurance, Management, Marketing, Coaching, Strategy, Leadership, Business Development, Sales Management, Sales Operations, Training, Business Analysis, Casualty, General Insurance, Customer Retention, Team Building, Sales, Contract Negotiation, Selling, Strategic Planning, Customer Satisfaction, Budgets, Property & Casualty..., Customer Service, New Business Development, Negotiation, CRM, Change Management, Cross-functional Team..., Salesforce.com, Account Management, Process Improvement
Education
CSU Sacramento 1985 — 1990
California State University-Sacramento 1985 — 1990
Business Management
Monte Vista High School 1981 — 1985
Diploma
AAA NCNU May 2012 - Present
AAA NCNU November 1998 - May 2012
AAA NCNU November 1995 - November 1998
Skills
Customer Service, Insurance, Coaching, Management, Call Centers, Customer Retention, Team Building, Customer Satisfaction, Sales Management, Training, Sales, Property & Casualty..., Budgets, Performance Management, Marketing, Customer Experience, Account Management, Direct Sales, Process Improvement, Juggling
Education
California State University-Sacramento 1994 — 1996
BA, Sociology
AAA NCNU August 2011 - Present
AAA NCNU November 1992 - June 2006
Education
AAA School of Advertising 1986 — 1988
B.E.
AAA School of Advertising 1984 — 1986
Pacific Gas and Electric Company October 2011 - Present
AAA NCNU June 2008 - September 2011
AAA NCNU August 2006 - June 2008
AAA NCNU January 2003 - August 2006
Qiagen OperonTechnologies, Inc December 2000 - October 2002
Qiagen OperonTechnologies, Inc October 1999 - December 2000
T.Y. Lin International July 1997 - October 1999
Skills
PeopleSoft, Insurance, Forecasting, Financial Analysis, Financial Reporting
Education
California State University-Hayward - School of Business and Economics 1992 — 1997
B.S., Accounting
CSAA Insurance Group September 2011 - Present
AAA NCNU October 2007 - September 2011
Skills
Liability, Litigation, Legal Research, Personal Injury, Legal Writing, Litigation Management, Litigation Support, Notary Public, Legal Assistance, Insurance Law, Pleadings, Document Review, Legal Documents, Administrative..., Trials, Personal Injury..., Claim, Employment Law, Insurance, Document Drafting, Civil Litigation, Outlook, LexisNexis
Education
CSU Sacramento 2006 — 2007
Bachelor's degree, Political Science and Government
American River College 2004 — 2005
Associate's degree, Legal Assistant/Paralegal
AAA NCNU October 2011 - Present
Esurance Insurance company April 2011 - September 2011
California State Automobile Association (AAA) March 2003 - September 2009
Skills
Microsoft Office, Customer Service, Sales, Leadership Development, Call Centers
Education
CSU Sacramento 1979 — 1981
Bachelor of Arts in Correction, School of Social Work
AAA NCNU October 2011 - Present
Esurance April 2011 - October 2011
Folsom Lake College May 2010 - March 2011
Education
California State University-Sacramento 1979 — 1981
BA, Social Work
National University
Master's Degree, Counselor Education/School Counseling and Guidance Services
THYBERGLAW March 2005 - Present
AAA NCNU August 1992 - March 2005
Kern County 1983 - 1986
Skills
Litigation, Legal Research, Product Liability, Civil Litigation, Legal Writing, Commercial Litigation, Trials, Trial Practice, Arbitration, Personal Injury, Westlaw, Courts, Mediation, Appeals, Torts, Personal Injury..., Legal Assistance, Insurance Law, Public Liability, Hearings
Education
London School of Economics and Political Science, U. of London 1981 — 1982
LL.M International Law
University of California, Davis - School of Law 1978 — 1981
J.D.
University of California, Berkeley 1974 — 1978
B.A. Economics
Biola University 2004 — 2006
M.A. Christian Apologetics
AAA NCNU March 2003 - September 2011
Firemans Fund Insurance Company 2000 - 2003
Skills
Claim, Property & Casualty..., Litigation, Liability, Claims Management, Insurance, Casualty, General Insurance, Legal Liability, Commercial Insurance, Underwriting, Commercial Lines, Property Damage, Subrogation, Reinsurance
Education
Capital University
Bachelor of Arts (BA), Insurance Management
AAA NCNU May 1999 - Present
Education
Cal Poly San Luis Obispo
BS, Finance
AAA NCNU IE July 2006 - Present
AAA Northern California 2006 - Present
AAA NCNU 1985 - Present
Skills
Process Improvement, Vendor Management, Contract Management, Training, Project Management, Customer Satisfaction, Quality Assurance, Budgets, Microsoft Excel, Operations Management, PMO, Risk Management, Claim, Cross-functional Team..., Project Planning, Microsoft Office, Change Management, Human Resources, MS Project, Salesforce.com, Business Analysis, Call Center, Team Leadership, Visio, Team Building, Strategy, Performance Management, Software Documentation, Project Portfolio..., Coaching, Negotiation, SDLC, Business Process..., Management, Requirements Gathering, Analysis, Account Management, Insurance, Sales Management, Leadership
Education
Boston University
De La Salle High
AAA NCNU August 2010 - Present
AAA NCNU August 2006 - August 2010
Church of the Cross August 2004 - December 2008
Skills
Product Development, Product Management, Customer Service, Business Analysis, Financial Analysis, PowerPoint, Microsoft Office, Travel, Coaching, Business Process..., Process Improvement, Budgets, Training, Analysis, Travel Management
Education
Bethany College of the Assemblies of God 1991 — 1995
B.A., Psychology
Intelligent Software Solutions August 2011 - Present
Seros Inc July 2010 - September 2011
AAA NCNU 2010 - 2011
Lockheed Martin October 1991 - June 2010
Texas Instruments January 1978 - October 1991
Skills
Integration, Scrum, Security Clearance, Software Development, Program Management, System Architecture, Systems Engineering, Enterprise Architecture, SDLC, Requirements Management, ITIL, Product Development, DoD, Requirements Analysis, Enterprise Software, Product Management, CMMI, SOA, Databases, Agile Methodologies, Earned Value Management, Configuration Management, Requirements Gathering, Java, Data Warehousing, Project Management, UML, Information Assurance, Resource Management, Object Oriented Design, IT Management, Cloud Computing, IT Strategy, Technology Management, Consulting, Technical Leadership, Software Project..., Project Portfolio..., Microsoft SQL Server, Security, System Design, Business Intelligence, Software Engineering, SharePoint, Engineering Management, MS Project, Architecture, Testing, Web Services, XML
Education
Arizona State University 1973 — 1978
BS, Electrical Engineering
AAA NCNU February 2001 - Present
CSAA-IIB 1990 - 2000
CSAA-IIB February 1986 - December 1991
Skills
Proficient in MS Office..., Strong data entry and..., Knowledge of accounting..., Strong teamwork and..., Years of experience in...
Education
University of Luzon 1981 — 1984
Commerce, Accounting
Novartis January 2014 - Present
Unforgettable Moments In June 2013 - Present
Allied Barton May 2005 - Present
AAA NCNU February 2008 - October 2012
Skills
Research, SDLC, Property & Casualty..., Microsoft Word, Microsoft Office, Access, Insurance, Customer Service, Microsoft Excel, Process Improvement, Event Planning, Security, Risk Management, Team Building
Education
Carrington College California-San Jose 2003 — 2008
Associate of Science (A.S.), Pharmacology
AAA NCNU June 1988 - Present
Skills
Property & Casualty..., Inspection, Underwriting, Insurance, Commercial Insurance, Sales, Customer Service, General Insurance, Health Insurance, Claim
Education
California State University-Chico 1981 — 1985
Bachelor of Applied Science (B.A.Sc.), Dietetics and Clinical Nutrition Services
Oklahoma Farm Bureau Mutual Insurance June 2012 - Present
AAA NCNU December 2011 - May 2012
Skills
Insurance, Claim, Microsoft Word, Microsoft Excel, Data Entry
Education
American InterContinental University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Frank Phillips College 2007 — 2008
General Studies