CALIFORNIA STATE AUTOMOBILE ASSOCIATION
AAA Northern California, Nevada and Utah, formerly known as the California State Automobile Association, is one of the largest motor clubs in the American Automobile Association National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. Headquarters: Emeryville, CA CEO: Tim Condon (Mar 10, 2014–) Founded: 1900 Subsidiaries: SAFE Security, Inc., California State Automobile Association Inter-Insurance Bureau, GoMentum Station
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CALIFORNIA STATE AUTOMOBILE ASSOCIATION Employees
InterSearch Corporate Services, Inc. June 2002 - Present
Banks.com, Inc. February 2002 - July 2012
Global Financial Services May 1999 - May 2002
IMIS 1999 - 2001
Insurance Overload Systems April 1994 - May 1999
Medical Evaluations Specialists, Inc. 1990 - 1993
California State Automobile Association June 1988 - April 1990
Skills
Financial Services, Talent Acquisition, Onboarding, Executive Search, Internet Recruiting, Technical Recruiting, Recruiting, Contract Recruitment, Executive Management, Screening, Banking, Risk Management, Strategic Thinking, Human Resources, Temporary Placement, Consulting, Networking
Education
California State University-Chico 1984 — 1988
BS
Latitude 38 Publishing Company April 1990 - Present
norcalsailing.com September 2007 - Present
American Automobile Association May 1988 - April 1989
KSB Communications January 1987 - April 1989
KGGM-TV 13 (CBS) June 1984 - August 1987
California State Automobile Association 1978 - 1980
Skills
Newsletters, Advertising, Social Media Marketing, Event Management, Press Releases, Editing, Event Planning, Video, Social Media, Online Marketing, Marketing, Blogging, Public Relations, Online Advertising, Entrepreneurship, Magazines, Dreamweaver, Illustrator, InDesign
Education
San Francisco State University
Bachelor's Degree, Broadcast Communications Arts
Taylor Performance & Organizational Learning (TPOL) August 2011 - Present
ATD SF East Bay January 2013 - Present
AAA Insurance January 2010 - May 2011
AAA Insurance March 2009 - December 2009
California State Automobile Association September 2007 - February 2009
California State Automobile Association September 2006 - August 2007
University of California, Berkeley 2000 - 2006
University of California, Berkeley 1997 - 2000
Skills
Instructional Design, Project Management, Performance Consulting, Leadership, Needs Analysis, E-Learning, Learning Management, Experiential Learning, Business Process..., Virtual Teams, Training, Training Delivery, Distance Learning, Instructor-led Training, Technical Writing, Workshop Facilitation, Blended Learning, Instructional Technology, Public Speaking, ADDIE, Teaching, Analysis, CRM, Management, Captivate, Change Management, Consulting, Performance Improvement, Leadership Development, Organizational..., Organizational..., Adult Education, Employee Training, Learning Management..., Executive Coaching, Performance Management, Coaching, Program Management, Talent Management, Marketing, Employee Engagement, Organizational Design, Career Development, Staff Development, Management Consulting, Hands-on Training
Education
San Francisco State University 2001 — 2004
MA, Education: Instructional Technologies
University of California, Berkeley 1994 — 1997
BA, Political Science
Bristol West Insurance Group ( Farmers Insurance ) October 2012 - January 2014
Farmers Insurance Group 2005 - October 2012
California State Automobile Association 1992 - 2005
Skills
Team Building, Leadership, Customer Service, Project Coordination, Insurance, Liability, Training, Claim, People Development, Management, Property & Casualty..., Cross-functional Team..., Interviews, Personal Injury, Project Management, Quality Auditing, Hiring Personnel, Social Networking, Insurance Law, Claims Handling, Subrogation, Property Damage, Claim Investigation, Human Resources, Litigation, Policy, Mediation, CRM, Event Planning, Claims Management, Liability Analysis, Legal Liability, Casualty, Claims Resolution, Umbrella Insurance, Arbitration, Settlement, Negotiation, Cross-team Collaboration
Education
San Francisco State University 1988 — 1992
B.A., Psychology-Psychological Services
FIDM/Fashion Institute of Design & Merchandising-San Francisco 1986 — 1988
Associate's degree, Merchandise Marketing
AAA Northern California, Nevada & Utah 2013 - Present
AAA Northern California, Nevada & Utah 2008 - 2013
California State Automobile Association 1987 - 2008
Wells Fargo 1982 - 1986
Skills
Strategy, Marketing, Business Process..., Project Management, Cross-functional Team..., Competitive Analysis, Business Development, New Business Development, Business Strategy, Consensus Building, Employee Training, Cartography, Geography, Adobe Creative Suite, Mac, Demographics, Product Management, Due Diligence
Education
University of California, Berkeley 1977 — 1981
BA, Economics
Richardson December 2014 - Present
KeyBank September 2005 - 2014
Gap Inc. 2005 - 2005
California State Automobile Association 2004 - 2004
California Federal Bank 1998 - 2003
California Federal Bank 1995 - 1998
California Federal Bank 1991 - 1995
Skills
Strategic Consulting, Training Consultant, Performance Analysis, Performance Improvement, Adult Education, Needs Analysis, Instructional Design, Course Development, Training Assessment, Soft Skills Training, Technical Training, Instructor-led Training, Webinars, Self-paced Workbooks, Job Aids, Training Delivery, Training, Learning Management, Soft Skills, Organizational..., Blended Learning, ADDIE, E-Learning, Vendor Management, Learning Management..., Performance Consulting, Workshop Facilitation, Training Facilitation, MBTI, Organizational..., Executive Coaching, Career Development, Employee Training, Employee Engagement, Leadership Development, Leadership
Education
The Ohio State University
Bachelor of Arts (B.A.), English Language and Literature, General
CSB Mediation 2008 - 2015
CSB Mediation 2008 - 2015
CSB Mediation 2008 - 2015
CSB Mediation 2008 - 2015
Better Business Bureau of Southern Colorado January 2010 - June 2012
Better Business Bureau of Southern Colorado January 2009 - October 2009
California State Automobile Association September 2004 - August 2007
American Family Insurance 1995 - 1999
Education
Kansas State University
BS, Sociology/Corrections
St. Louis Community College
Certificate, Paralegal
Vale National Training Center
Certificate of Estimatics, Auto Estimatics
The Institutes
Associate in Claims, Casualty/Property
Phoenix Strategies 2008 — 2008
Certificate of Mediation, Mediation
Adjuster Pro/Vale Training 2011 — 2011
Certificate, Xactimate & TX All Lines Adjuster License Testing
California State Automobile Association October 2005 - September 2013
Colorado National Guard August 2000 - March 2003
Toys Plus Consignments August 1996 - August 2000
U. S. Army October 1990 - October 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Colorado Technical University 2008 — 2011
Bachelor of Science, Information Systems Management
Pikes Peak Community College 1996 — 1999
Associate, General Studies
Nevada General Insurance Company July 2014 - Present
Nevada General Insurance Company March 2011 - Present
Metlife Auto and Home May 2009 - March 2011
Big Sky Investments 2007 - 2008
California State Automobile Association 1999 - 2007
Western United Insurance Company 1995 - 1999
Unitrin 1990 - 1995
Progressive Insurance 1980 - 1990
Education
Pepperdine University 1988 — 1990
MBA
Nathaniel Hawthorne College 1976 — 1980
BS, Business/Aviation Management
Delta Dental April 2013 - Present
Premier Access Dental and Vision April 2012 - October 2012
Delta Dental of California August 2001 - October 2007
California State Automobile Association September 1999 - August 2001
Farmers Insurance November 1998 - September 1999
Mercury Insurance December 1996 - November 1998
Skills
Underwriting, Insurance, Health Insurance, Commercial Insurance, Property & Casualty..., Brokers, Actuarial Science, Employee Benefits, Provider Relations, Casualty, Commercial Lines, Legal Liability, Reinsurance, Homeowners, Fixed Annuities, General Insurance
Education
University of California, Davis 1990 — 1995
BA, Economics, History
Apple October 2013 - Present
Walgreens September 2012 - October 2013
Verizon Wireless February 2011 - September 2011
AAA NCNU October 2003 - September 2009
CALIFORNIA STATE AUTOMOBILE ASSOCIATION October 2003 - September 2009
CALIFORNIA STATE AUTOMOBILE ASSOCIATION October 2004 - July 2005
Earthlink Inc. July 2000 - March 2003
EARTHLINK INC January 2000 - January 2003
Skills
Insurance, Customer Service, Invoicing, Call Center, Claim, Up-selling, Customer Retention, Underwriting, Customer Satisfaction, Salesforce.com, Employee Benefits, Customer Acquisition, Leadership, Team Building, Public Speaking, Supervisory Skills
Education
University of Phoenix 2003 — 2007
Business, Management/Business Administration
University of Phoenix-Sacramento Valley Campus 2003 — 2007
Bachelor's of Science, Business Administration and Management, General
BOT International September 2011 - Present
Romero Consulting August 2011 - Present
ISACA 2001 - 2014
CA Technologies November 2006 - August 2011
California State Automobile Association November 2003 - October 2006
Pro3 Consulting January 2003 - October 2003
Charles Schwab August 2000 - January 2003
GE Capital Consulting July 1997 - July 2000
Pacific Bell January 1985 - July 1997
Skills
IT governance, Project and Portfolio..., PMOs, Process Master, Metrics Management, Process Management, Process, BPM, Corporate goverance of..., IT Business alignment, IT leadership, Public Speaking, IT Business value, Governance, Business Alignment, PMO, Business Process Design, IT Leadership, Information Security, Management, Project Management, Portfolio Management, Program Management, Change Management, IT Operations, IT Strategy, Cloud Computing, Enterprise Software, Professional Services, Project Portfolio..., Business Strategy, Strategic Partnerships, PMP, SaaS, Strategy, Process Improvement, IT Management, Vendor Management, ITIL, Resource Management, SDLC
Education
Massachusetts Institute of Technology - Sloan School of Management 2008 — 2010
Center for Informations Research Executive Summer Session
UCLA Anderson School of Management 2007 — 2007
CIO Institute
University of La Verne 1980 — 1984
BS, Business Management
Architectural Stone Elements August 2014 - Present
OakCraft, Inc. \ Cell 480-414-2889 October 2013 - August 2014
California Closets, Inc. January 2011 - December 2013
Bell Stone January 2009 - January 2010
The Cantera Stone Source, LLC January 2004 - January 2010
MistAMERICA Corporation January 2003 - January 2004
California State Automobile Association January 1985 - January 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Marketing, New Business Development, Residential Homes, Social Media, Negotiation, Marketing Strategy, Business Development, Interior Design, Project Management, Management, Retail, Social Networking, AutoCAD, Social Media Marketing, Sales, InDesign, Online Marketing, Cold Calling, Advertising, Contract Negotiation, Project Planning, Proposal Writing, Start-ups
Education
Chabot College
AAA MountainWest August 2012 - Present
Grady Livestock January 1993 - Present
California State Automobile Association April 2004 - December 2011
AAA National Office April 1999 - April 2004
AAA MountainWest November 1996 - April 1999
Skills
Change Management, Transformation, Transportation, Innovation, Telematics, Vendor Management, Operational Excellence, Customer Experience, Employee Engagement, Large Group Facilitation, Negotiation, Business Continuity, Emergency Management, Aviation, Agribusiness, Automotive, Mobile Solutions, Field Operations, Customer Satisfaction, Sales Management, Solutions Marketing, Team Building, Project Planning, Executive Management, Program Management, Leadership, Business Process..., Strategic Planning, Cross-functional Team..., Customer Retention, Call Center, Data Transformation, Management, Strategy, Team Leadership, Training, Strategic Partnerships, Process Improvement, Business Planning, Workshop Facilitation, Customer Service, Business Strategy, Insurance, Entrepreneurship, Leadership Development, Operations Management, Call Centers, Business Development, Budgets, Public Speaking
Education
Saint Mary's College of California 2011 — 2012
MBA, Business Administration and Management, General
Montana State University-Bozeman 1986 — 1991
BA, Public Administration
Wells Fargo Bank January 2012 - Present
Wells Fargo Bank April 2007 - December 2011
Wells Fargo Bank April 2005 - March 2007
California State Automobile Association January 2005 - April 2005
Skills
Information Security, Security, Technical Project..., Project Management, Network Security, IT Operations, IT Audit
Education
University of Newcastle-upon-Tyne 1975 — 1980
BA
Oracle October 2014 - Present
VMware April 2010 - August 2014
Corporate Search Partners September 2008 - April 2010
Merrill Lynch June 2006 - January 2008
Google, Inc. December 2004 - June 2006
California State Automobile Association October 2003 - November 2004
Apple Computer Inc. January 2002 - January 2003
Intuit 2003 - 2003
Lucent Technologies December 1999 - January 2002
Nortel Networks (Bay Networks) 1996 - 1999
Skills
Executive Search, Workforce Planning, Recruiting, Talent Management, Strategic Sourcing, Leadership, Technical Recruiting
Education
Illinois State University
B.S., Marketing
University of California, San Francisco
M.S., Organizational Development
Corporate Search March 2013 - Present
KeenHire December 2010 - March 2013
Intuit January 2011 - June 2011
Home Care May 2009 - December 2010
Premier Source October 2008 - May 2009
California State Automobile Association October 1998 - May 2008
Skills
Call Center, Recruiting, Talent Acquisition, Organizational..., Performance Management, Talent Management, Succession Planning, Human Resources, Training, Process Improvement, Program Management, Management, Coaching, Leadership, Call Centers, Operations Management, Customer Service, Insurance, Team Building, Interviews, Start-ups, Sourcing, Personnel Management, Hiring, Analysis, Customer Retention, Sales, Budgets, Time Management
Education
California State University-East Bay
B.S, Industrial Psychology
Robert Half January 2014 - Present
AAA Club Partners January 2010 - December 2013
AAA Northern California,Nevada, Utah June 2008 - February 2010
California State Automobile Association February 2001 - December 2004
California State Automobile Association February 1999 - September 2001
California State Automobile Association (AAA) January 1994 - March 1998
Skills
Customer Experience, Vendor Management, Cross-functional Team..., Analytics, Business Analysis, Process Improvement, Product Management, Strategic Planning, Change Management, Project Management, Insurance, Strategy, Business Strategy, Program Management, Integrated Marketing, Leadership, Business Intelligence, Business Planning, Team Management, Analysis, Software Documentation, Team Leadership, Management, Business Development, Team Building, Account Management, Training, CRM, Strategic Partnerships, Integration, Start-ups, Competitive Analysis, Forecasting, Market Research, Management Consulting, Salesforce.com, Product Marketing, E-commerce, Customer Retention, Market Analysis, Lead Generation, P&L Management, Sales Operations, Pricing, Consulting
Education
Saint Mary's College of California 2000 — 2001
MBA, Business Administration
Colorado State University 1983 — 1987
BA, Economics
Pacific Gas and Electric Company August 2012 - Present
Pacific Gas and Electric Company June 2009 - August 2012
AAA NCNU October 2007 - April 2009
AAA NCNU Insurance Exchange August 2005 - October 2007
California State Automobile Association February 1999 - August 2005
Look to Train January 1993 - June 2000
LesConcierges May 1996 - July 1998
On The Scene - Chicago September 1989 - December 1992
Skills
Instructional Design, Performance Consulting, E-learning Development, Trainers, Captivate, Instructor-led Training, Adult Education, ADDIE, Blended Learning..., ILT, Blended Learning, Needs Analysis, Online Training, Camtasia, Curriculum Design, E-learning, SnagIt, Instructional Technology, Training Delivery, Performance Improvement, Technical Training, Technical Writing, Leadership Development, WBT, Job Aids, Coaching, Call Center, Call Centers, Change Management, Content Development, Cross-functional Team..., Distance Learning, Employee Training, Hands-on Training, Human Resources, Interviews, Learning Management..., Lectora, Management, Organizational..., Performance Management, Organizational Learning, Program Management, Team Building, Training, Vendor Management, WebEx, Workshop Facilitation, Leadership, E-Learning
Education
The Training Clinic
Training Manager Certification
ASTD's Certificate Professional in Learning and Performance
Northern Illinois University
San Francisco State University
Certificate
University of California, Berkeley
Certificate
Alameda County December 2013 - Present
Robert Half Legal 2012 - 2013
Family Law Group August 2012 - November 2012
Contra Costa County January 2012 - August 2012
Wells Fargo Bank November 2008 - October 2009
WACHOVIA BANK /WORLD SAVINGS & LOANS January 2004 - February 2008
ROYAL & SUNALLIANCE/VIKING INSURANCE May 2000 - November 2002
CALIFORNIA STATE AUTOMOBILE ASSOCIATION January 1996 - May 2000
Skills
Microsoft Office, Westlaw, Pleadings, Table of Contents, Table of Authorities, LexisNexis, Calendaring, Legal Documents, Legal Writing, Personal Injury, Corporate Law, Licensing, Notary Public, Civil Litigation, Legal Research, Contract Negotiation, Arbitration, Family Law
Education
California State University-East Bay 2011 — 2012
ABA Certificated, Paralegal, 3.6
California State University-East Bay 1990 — 1994
BACHELOR OF ARTS, HISTORY
Rancho Arroyo
State Farm Insurance March 2012 - Present
Bio-Rad Laboratories January 2012 - March 2012
DUGAN FAMILY CHILD CARE July 2003 - October 2011
AAA NCNU September 1997 - July 1998
CALIFORNIA STATE AUTOMOBILE ASSOCIATION January 1997 - January 1998
AAA MountainWest March 1996 - July 1997
CAPITOL PROPERTIES AND INSURANCE COMPANY September 1994 - May 1995
CALIFORNIA CASUALTY INSURANCE COMPANY October 1992 - March 1994
Skills
Insurance, Customer Service, Entrepreneurship, Customer Retention, Sales, Property & Casualty..., Microsoft Office, Excel, Quicken, Insurance Sales, Underwriting, Customer Relations, Entrepreneurial Skills, Entrepreneurial..., Life Insurance, Health Insurance
Education
CSU SacramentoCalifornia State University 1988 — 1992
Communication Studies
Skyline College 1985 — 1988
General Studies
Tyco Integrated Security January 2008 - Present
Tyco Integrated Security January 2008 - April 2011
Southwest Title & Escrow May 2006 - August 2007
California State Automobile Association February 2005 - May 2006
Camden Development February 2002 - December 2004
AIG Life (US) November 2000 - January 2002
Skills
Sales Leadership, Strategic Planning, New Product Introduction, P & L Responsibility, Planning Budgeting &..., Business Strategy, New Business Development, Operations Leadership, Budgets, Organizational Change &..., Sales Training &..., Sales, Management, Account Management, Access Control, Leadership, CCTV, Alarm Systems, Direct Sales, Security, Solution Selling, Team Building, Customer Service, IP Cameras, Business Development
Education
University of Florida
Bachelor of Arts (B.A.)
Citi November 2010 - Present
Ace Hardware - Cognizant Technology Solutions November 2009 - April 2010
Sears Holdings Corporation July 2009 - September 2009
USAA Documentum Upgrade- Cognizant Technology Solutions January 2009 - June 2009
USAA Louisiana Loss Mitigation June 2008 - December 2008
USAA Automated Cancellation April 2008 - June 2008
USAA Integration of Data June 2007 - March 2008
California State Automobile Association August 2006 - May 2007
CSAA - Star Membership Enhancement - Cognizant Technology March 2005 - August 2006
Skills
QTP, Quality Center, User Acceptance Testing, Test Automation, Test Planning, Testing, SDLC, Regression Testing, Manual Testing, Test Cases
Education
University of Madras 2001 — 2004
Bachelor of Science, Physics
AAA NCNU May 2011 - Present
California State Automobile Association (AAA) 2002 - 2009
California State Automobile Association January 1996 - January 2002
CSAA January 1997 - January 1999
CSAA January 1996 - January 1997
Skills
Training, Coaching, Management, CRM, Analysis, Sales, Call Centers, Customer Service, Insurance, New Business Development, Quality Assurance, Interviews, Time Management, Policy, Testing
Education
Point Loma Nazarene University 1983 — 1985
BA, Business Admin/Economics
Caltrans December 2012 - Present
KellerWilliams/The Burton Group September 2010 - April 2011
New York Life/Bankers Life Insurance Company June 2005 - April 2010
HOMEQ SERVICING June 2004 - December 2004
Wells Fargo Home Mortgage November 2001 - April 2003
Financial Freedom January 1995 - April 2003
CISCO SYSTEMS, INC August 2000 - November 2001
CALIFORNIA STATE AUTOMOBILE ASSOCIATION April 1997 - August 2000
BLUE SHIELD OF CALIFORNIA April 1994 - January 1995
Skills
Project Management, Program Management, Process Improvement, Change Management, Marketing, Technical Writing, Data Analysis, Team Building, Team Leadership, Vendor Management, Coaching, Strategic Planning, Business Analysis, Leadership, Public Speaking, Cross-functional Team..., CRM
Education
Pepperdine University
BSM, Business Management
Pepperdine University
Bachelor of Science (B.S.), Business Administration and Management, General
Menlo College March 2012 - Present
Gavilan College 2011 - Present
Menlo College March 2009 - March 2012
Alain Pinel Realtors July 1996 - March 2009
California State Automobile Association 1979 - 1989
City of Hollister 1969 - 1979
Hollister Free Lance 1967 - 1969
Skills
Microsoft Word, Public Speaking, Customer Service, Contract Negotiation, Microsoft Office, Problem Solving, Purchasing, Inventory Management, Team Building, Teaching, System Administration, Program Management, Team Leadership, Management, Research, Construction, Private Investigations, Fundraising, Public Relations, Enforcement, Negotiation, Social Media, Sales Management, Nonprofits, Project Management, Policy, Leadership, Sales, Security, PowerPoint, Training, Coaching, Budgets, Analysis, Police, Leadership Development, Event Management, Event Planning
Education
Gavilan College 1970 — 2007
Associate of Arts, Administration of Justice
Diablo Valley College 1965 — 1966
Journalism
Saint Mary's College of California 1963 — 1965
REMAX Professionals August 2013 - Present
Abbott Properties February 2011 - August 2013
REMAX PROFESSIONALS February 2004 - February 2011
CALIFORNIA STATE AUTOMOBILE ASSOCIATION January 1996 - January 1998
EDWARD M. BERNSTIEN & ASSOCIATES January 1994 - January 1996
Skills
Real Estate, Real Estate Transactions, Contractual Agreements, Contract Negotiation, Home Inspections, Contract Management, Short Sales, Investment Properties, Single Family Homes, Condos, Buyer Representation, Foreclosures, New Home Sales, Residential Homes, First Time Home Buyers, Sellers, REO, Investors, Waterfront
Education
University of Rhode Island
Yahoo September 2014 - Present
Luminate Inc March 2010 - September 2014
LiveOps September 2005 - March 2010
California State Automobile Association February 2005 - September 2005
PeopleSoft July 2003 - January 2005
Bolt Peters User Experience February 2003 - July 2003
UC Berkeley Department of Electrical Engineering and Computer Science September 2000 - May 2002
Microsoft June 1999 - September 1999
Hewlett-Packard June 1998 - September 1998
Skills
User Experience, User Interface Design, Usability Testing, Web Design, HTML, CSS, JavaScript, jQuery, User Experience Design, User Research, Front-end Design, Front-end Coding, Wire Framing, Mockups, Paper Prototyping, Interaction Design, Usability, User Interface, Web Applications, User-centered Design, Heuristic Evaluation, Contextual Inquiry, Wireframes, Visual Design, User Scenarios
Education
U.C. Berkeley 2000 — 2002
MS, Computer Science, HCI Focus
Ohio State University 1995 — 2000
BS, Computer Science
Mortgage Professional May 2012 - Present
APC Workforce Solutions d/b October 2011 - May 2012
Landsafe Default 2010 - 2012
Advantage Staffing September 2011 - September 2011
ACCOUNTEMPS A ROBERT HALF COMPANY March 2011 - September 2011
PEOPLE QUEST STAFFING December 2009 - February 2011
AAA MEMBER SERVICES, Inc September 2008 - October 2009
CALIFORNIA STATE AUTOMOBILE ASSOCIATION June 2007 - September 2008
SAFEWAY INC July 2006 - March 2007
Verizon Wireless February 2005 - May 2006
Skills
REO, Short Sales, Negotiation, Underwriting, Marketing, Relocation, PowerPoint, Team Building, Budgets, Project Management
Education
University of La Verne 1999 — 2008
Bachelor of Arts (B.A.), Business Administration 2008, 3.0
U.S. Bank 2014 - Present
Rebuilding Together San Francisco October 2013 - Present
Bank of the West 2012 - 2013
Wells Fargo 2006 - 2011
California State Automobile Association 2005 - 2006
Blue Shield of California 2005 - 2005
United Parcel Service, UPS Supply Chain Solutions Unit 1999 - 2004
United Parcel Service, UPS Supply Chain Solutions Unit, San Francisco, CA 1999 - 2004
SoftMed Systems, Inc. 1996 - 1999
Skills
SDLC, Business Analysis, Agile Methodologies, Salesforce.com, Business Process, Web Applications, Scrum, Waterfall, Salesforce.com..., Salesforce.com..., Salesforce.com..., Integration, Business Requirements, Requirements Gathering, User Acceptance Testing, Requirements Analysis
Education
University of Delaware
BS, Enconomics
Mortgage Solutions Financial October 2011 - Present
Farmers Insurance Group 2006 - 2010
California State Automobile Association 2005 - 2006
University of Colorado - Colorado Springs, 2004 - 2005
National Business Brokers 2002 - 2004
Protocol 2002 - 2002
Checks Unlimited 2002 - 2002
The Church of Jesus Christ of Latter-day Saints 1999 - 2001
Skills
Spanish, Customer Service, Training, Microsoft Office, Financial Analysis, Insurance, Leadership, Market Research, Sales, Business Development, Research, Public Speaking, Program Management, Sales Management
Education
UNIVERSITY OF COLORADO 2010 — 2011
MASTER OF BUSINESS ADMINISTRATION, Finance 2011
UNIVERSITY OF COLORADO 2003 — 2005
BACHELOR OF ARTS, Political Science 2005
Pikes Peak Community College 2001 — 2003
ASSOCIATE OF ARTS, Spanish2003
Pacific Gas and Electric Company September 2013 - Present
Bio-Rad Laboratories September 2012 - April 2013
Comcast November 2010 - August 2011
Delta Dental September 2009 - January 2010
Macys.com June 2007 - March 2009
Kaiser Permanente January 2007 - April 2007
Charles Schwab October 2005 - May 2006
California State Automobile Association December 2004 - April 2005
Charles Schwab November 2003 - September 2004
Longs Drug Stores October 2002 - February 2003
Skills
Taxonomy Development, Taxonomy, PMP, Project Management, Integration, SDLC, Data Center, Program Management, Servers, Enterprise Software, Testing, Outsourcing, Agile Methodologies, Business Process, Training, Team Management, MS Project, Management, Software Development, Process Improvement, Telecommunications, Budgets, System Deployment, Quality Assurance, Vendor Management, Analysis, SQL, PMO, Strategy, Leadership, Change Management, IT Management, IT Strategy, Governance, Project Portfolio..., Business Intelligence, Information Technology, Consulting, Resource Management, Software Project..., Visio, Business Analysis, Requirements Analysis, Business Process..., Agile Project Management, Enterprise Architecture, SharePoint, Business Requirements, Software Documentation, Requirements Gathering
Education
Point Advantage 2007 — 2007
PMP, Certified Project Management Professional
Golden Gate University 2004 — 2006
MAIO, Industrial Psychology, Organizational Behavior
Golden Gate University 2004 — 2006
Certificate, Conflict Resolution
University of Phoenix 2001 — 2004
BSIT, Information Technologies
OpenText (formerly GXS) June 2008 - Present
California State Automobile Association July 2006 - June 2008
Ameriquest Mortgage November 2003 - May 2006
Fidelity National Information Services June 2002 - November 2003
Compuware August 2001 - May 2002
Spherion Technology August 1999 - July 2001
Colorbus July 1994 - July 1999
Skills
QTP, Test Automation, VBScript, Agile Testing, Quality Assurance, Software Quality..., Automation, Rally, Agile Methodologies, WinRunner, Scrum, Testing, Web Applications, Test Cases
Education
Irvine Valley College 1995 — 1996
AS, Digital Electronics
Carson City High School 1984 — 1988
Tactical Partners February 2015 - Present
Contra Costa County December 2014 - April 2015
The Saint Leger Group November 2011 - July 2014
Lawrence Berkeley National Laboratory March 2010 - November 2010
California State Automobile Association March 2008 - October 2009
CMP Media May 2005 - June 2006
The Clorox Company March 1997 - May 2004
Skills
Administrative..., Calendaring, Outlook, Office Management, Spreadsheets, Process Scheduler, Invoicing, Policy, Customer Service, Microsoft Office, Expenses, Cross-functional Team..., Software Documentation, Training, Microsoft Excel, Project Planning, Management, Marketing, Team Building, Lotus Notes, Microsoft Word, Sales, Leadership, PowerPoint, Visio, Time Management, Human Resources, PeopleSoft, Employee Relations
Education
University of Phoenix 2006 — 2009
University of Phoenix
Business Administration Degree, progress
San Francisco PaintSource, Inc. December 2011 - Present
Fregosi & Company January 2009 - December 2011
Aircraft Technical Publishers October 2006 - October 2008
Imperial Tours January 2006 - August 2006
High Country Passages March 2005 - May 2006
California State Automobile Association October 1998 - March 2003
Orient Lines September 1993 - July 1998
Ocean Cruise Lines 1990 - 1993
Skills
Marketing Communications, Marketing, Advertising, Negotiation, Direct Mail, Email Marketing, Online Advertising, Lead Generation, Affiliate Marketing, CRM, Digital Marketing, Social Media Marketing, B2B, Salesforce.com, Direct Marketing, Sales Management, Product Management, Public Relations, Project Management, Strategic Planning, Budgets, New Business Development, Event Management, Project Planning, Social Media, Online Marketing, Sales, Market Planning, Event Planning, Newsletters, Strategy, Marketing Strategy, Integrated Marketing, Account Management, Strategic Partnerships, Marketing Management, Trade Shows, Start-ups
Education
University of Phoenix
B.S., Marketing/Business
University of San Francisco
Masters Certificate, Internet Marketing
BB&T October 2013 - Present
California State Automobile Association December 2012 - September 2013
BB&T September 2011 - February 2012
CSAA December 2007 - August 2008
California State Automobile Association November 2007 - August 2008
Skills
Applicant Tracking..., Employee Benefits, Management, Recruiting, Customer Service, Insurance, Human Resources, Employee Relations, System Administration, HRIS, Onboarding, Talent Acquisition, Sales, Training
Education
San Jose State University 2007 — 2011
B.S. degree (Cum Laude), Human Resource Management Major / Economics Minor
Concordia University 2006 — 2007
Amazon.com September 2013 - Present
Amazon.com July 2010 - September 2013
The Picture People July 2007 - March 2011
California State Automobile Association October 2006 - March 2007
Advance Utility Design Inc August 2005 - August 2006
Skills
Management, Email Marketing, Sales, Event Planning, Cross-functional Team..., Online Marketing, Account Management, Marketing, Data Analysis, Microsoft Office, Social Media, Strategy, Contract Negotiation, Promotional Marketing, Business Analysis, Inventory Management, Vendor Management, Customer Engagement, Negotiation, Reporting & Analysis, New Business Development, Sales Operations, Analysis, Retail, Retail Sales Analysis, Online Retail
Education
University of California, Irvine 2001 — 2005
BA, Sociology, Education
Dignity Health July 2012 - Present
El Dorado County April 2007 - July 2012
California State Automobile Association 1999 - 2005
Skills
Forecasting, Budgets, Analysis, Financial Modeling, Payroll, Program Management, Project Planning, PeopleSoft, Strategic Planning, Accounts Payable, Accounts Receivable, Variance Analysis, Contract Management, Income Statement, Team Management, Financial Analysis, System Administration, Process Improvement, Cost Accounting, Financial Statements, Financial Reporting
Education
Folsom Lake College 2012 — 2013
Project Management Certificate, Project Management, 4.0
California State University-East Bay 2000 — 2006
Masters', Business Administration, 3.86
Seattle University
BA, Math
Department of Business Oversight October 2013 - Present
Department of Business Oversight April 2013 - October 2013
Allied Insurance March 2011 - December 2012
Allied Insurance January 2005 - March 2011
California State Automobile Association September 1998 - January 2005
California State Automobile Association March 1996 - December 2004
Hedlund Lumber 1995 - 1996
Skills
Property & Casualty..., Casualty, Commercial Lines, Liability, Legal Liability, Claim, Property Damage, General Insurance, Subrogation, Liability Analysis, Sales, Interior Design, Wholesale Operations, Retail Sales, Accounts Receivable, Accounts Payable, Arbitration, Space-planning, Inventory Management, Investigation, Microsoft Office, Insurance, Claim Investigation, Claims Resolution, Personal Injury, Public Speaking, Xactimate, Claims Handling, Umbrella Insurance, Leadership, Management, Outlook, Customer Service, Teamwork, Settlement, Social Networking, Underwriting, Event Planning, Recruiting, Training, Professional Liability, Microsoft Word, Analysis, Negotiation, Policy, Program Management, Microsoft Excel, Data Entry, Interviews, Workers Compensation
Education
UC Davis
Bachelor of Science (BS), Interior Design
University of California, Davis
Bachelor of Science
First Republic Bank through Talent Space Inc. October 2014 - May 2015
Charles Schwab through Volt Workforce Solutions October 2013 - October 2014
PMI Mortgage Insurance Co. November 2008 - January 2013
PMI Mortgage Insurance Co. November 2005 - November 2008
California State Automobile Association 2003 - 2005
Charles Schwab 1999 - 2002
PeopleSoft 1998 - 1999
Montgomery Securities 1996 - 1998
Alamo Capital 1995 - 1996
Skills
Fraud, Mortgage, Insurance, Claims, Compliance, Risk Management, Asset, Banking, Servicing, Investigation, Financial Analysis, Claim, Loan Servicing, Mortgage Lending, Loans, Financial Risk, REO, Loss Mitigation
Education
University of California, Berkeley - Walter A. Haas School of Business 1991 — 1992
BS, Business Administration
University of California, Berkeley
Bachelor of Science (BS), Business Administration and Management, General
AAA Northern California, Nevada & Utah Insurance Exchange February 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange November 2012 - February 2013
North Bay Trading Company September 2009 - January 2012
California State Automobile Association May 2009 - September 2009
AAA NCNU Insurance Exchange 2000 - September 2009
Skills
Leadership, Cross-functional Team..., Performance Management, Call Centers, Human Resources, Strategic Planning, Management, Customer Service, Process Improvement, Vendor Management, Customer Satisfaction, Team Building, Program Management, Coaching, Change Management, Business Analysis, Training, Project Management
Education
Sonoma State University 1976 — 1978
Bachelor of Arts Degree, Criminal Justice
Diablo Valley College
Associate of Arts Degree, Administration of Justice
Cruise 2011 - Present
Scharff Insurance Agency 2005 - 2011
California State Automobile Association 2003 - 2005
California State Automobile Association 2001 - 2003
Enterprise Rent-A-Car Co 1996 - 2001
Bank of America 1994 - 1996
Skills
Attention To Detail, Computer Literate, Great People Skills, Marketing, Accounts Receivable, Profit, Marketing Strategy, Critical Thinking, Sales Management, Analysis, Management, Sales, Teamwork, Recruiting
Education
California Polytechnic State University-San Luis Obispo 1996 — 2000
Bachelor of Science, AgriBusiness/Marketing
Leland Yee 2011 Campaign for Mayor, San Francisco, CA April 2011 - November 2011
Leland Yee 2011 Exploratory Campaign for Mayor, San Francisco, CA February 2011 - April 2011
Ornstein & Associates December 2004 - December 2010
Bad Boys Bail Bonds June 2003 - November 2004
Ascher Enterprises January 1995 - June 2003
California State Automobile Association January 1992 - January 1995
Skills
JCL, Access, Microsoft Office, Networking, Customer Service, Databases, Training, Oracle, Database Design, SQL, Technical Recruiting, Internet Recruiting, Unix, Management, SDLC, Talent Acquisition
Education
University of California, Berkeley - Professional Studies Division 1998 — 1999
Certificate: Oracle Database Administration
DePaul University
Computer Career Certificate, Certificate: Information Systems Design & Analysis
State University of New York at Oswego
B. A., Political Science
University of Michigan
Completed 50% of upper division coursework toward B. A. from S.U.N.Y at Oswego., Political Science, Statistics
Meridian Group, Company Culture Consultants January 2010 - Present
JLJ & Associates September 2007 - December 2009
County of Bergen, Department of Human Services April 2004 - June 2006
California State Automobile Association April 2000 - November 2001
Meridian Group 1995 - 2000
Remodeling Source, Inc. April 1981 - June 1993
Skills
Leadership Development, Culture Change, Transition Management, Employee Engagement, Change Management, Organizational..., Executive Coaching, Workshop Facilitation, Management Consulting, Team Building, Cross-functional Team..., Consulting, Leadership, Conflict Resolution, Organizational..., Talent Management, Process Improvement, Management, Program Management, CRM, Training, Succession Planning, Coaching, Marketing, Strategy, Project Planning, Business Process..., Personnel Management, Career Development, Start-ups, Executive Management, Budgets, Performance Management, Organizational Design, Business Coaching, Human Resources, Governance, Employee Training, Strategic Thinking, Performance Improvement
Education
John F. Kennedy University 1994 — 1996
M.A., Organizational Change & Leadership
Ramapo College of New Jersey, John F. Kennedy University, CA
Bachelor's degree, Sociology, Organizational Change & Leadership
PG&E October 2011 - Present
The Mosaic Company November 2010 - October 2011
Shorenstein Realty Services November 2009 - February 2010
Williams-Sonoma, Inc. July 2007 - November 2008
California State Automobile Association (AAA) May 2006 - April 2007
Lasselle-Ramsay August 2005 - March 2007
California State Automobile Association November 2003 - June 2005
Dublin Group April 1995 - September 1997
Skills
InDesign, Captivate, Instructional Design, Instructor-led Training, Training, Technical Writing, Program Management
Education
San Francisco State University 1981 — 1984
Bachelors, German and History
Ruprecht-Karls-Universität Heidelberg 1982 — 1983
History
East Bay Professional Experience Network (EBPEN) April 2007 - Present
Safeway Corporation December 2005 - March 2007
Experience Unlimited Oakland April 2004 - October 2005
Oakland Coalition of Congregations November 2003 - April 2004
Altman & Cronin, LLC January 2000 - October 2003
California State Automobile Association January 1992 - March 1999
Skills
Project Management, Risk Management, SQL, HTML, Visual Basic, SDLC, PHP, Quality Management, Employee Benefits, Strategic Planning, Process Improvement, Customer Service, Microsoft Excel, Access, Data Analysis, Nonprofits, PowerPoint, Retirement Planning, Analysis, Databases, Management, System Administration, HRIS, Business Analysis, Human Resources, Program Management, Software Project..., Training, Leadership, Software Documentation, PeopleSoft, PMP, IT Operations, IT Management, Testing, Change Management, Vendor Management, Requirements Gathering, Business Process, SharePoint, Business Process..., PMO, Project Portfolio...
Education
University of California, Berkeley 1982 — 2006
Professional Development Units, Courses in Project Management, Calculus, Linear Algebra, Computer Science and Information Technology
Beloit College
First two years towards Bachelors Degree, Liberal Arts
Granada High
High School Diploma, College Preparatory
University of California, Santa Cruz
BA, Politics
Anthem Blue Cross, Blue Shield, Health Net, UHC, United American January 2009 - Present
California State Automobile Association January 1991 - January 2005
Skills
Insurance, Umbrella Insurance, Fixed Annuities, Medicare Part D, Life Insurance, Term Life Insurance, Cross Selling, Team-oriented, Sales, Advisory, Team Oriented, Fundraising, Customer Relations, Writing, Customer Service, Medicare, Medicare Advantage
Education
Capella University 2005 — 2009
Master's, Organization and Mangement
Santa Clara University 1976 — 1980
BS, Political Science
AAA NCNU Insurance Exchange April 2003 - February 2014
California State Automobile Association September 1996 - April 2003
Skills
California Independent..., Connecticut Casualty..., Kentucky Independent..., Montana Adjuster..., Wyoming Adjuster..., Delaware Adjuster..., Leadership, Performance Management, Coaching
Education
Philippine Christian University
Bachelor of Business Administration (B.B.A.), Marketing
Minaya Learning Global Solutions LLC January 2014 - Present
The Training Associates July 2011 - Present
Arise Virtual Solutions September 2012 - Present
InfoPro Learning, Inc. August 2011 - Present
Minaya Learning Global Solutions LLC April 2003 - December 2013
AAA NCNU Insurance Exchange June 2008 - July 2011
California State Automobile Association April 2006 - June 2008
American Express 2000 - 2003
AAT 1996 - 2000
FLA Orthopedics 1991 - 1995
Skills
Instructional Design, Performance Consulting, Call Center, Curriculum Design, Blended Learning, Learning Strategy, Organizational..., Organizational Design, Educational Consulting, L&D Strategic Consulting, Management Development, Organizational..., Performance Management, Leadership Development, Virtual Teams, Workshop Facilitation, Training, Call Centers, Learning Management..., Soft Skills, ADDIE, Needs Analysis, Learning Management, Program Management, Performance Improvement, Strategy, Leadership, Instructor-led Training, Staff Development, Organizational..., E-Learning, Management, Training Delivery, Consulting, Entrepreneurship, Employee Training, Strategic Planning, Content Development, Executive Coaching, Analysis, Adult Education, Change Management, Project Management, Coaching, Organizational Learning, Outsourcing, Talent Management, Career Development, Captivate, Technical Writing
Education
Jones International University 2005 — 2007
Masters, Instructional Design & Technology
Colorado State University 1976 — 1980
English, Literature
PRO Unlimited March 2015 - Present
PRO Unlimited September 2012 - March 2015
PrO Unlimited June 2011 - September 2012
Ascot Satffing May 2010 - April 2011
Officeteam February 2010 - February 2010
CALIFORNIA STATE AUTOMOBILE ASSOCIATION February 2007 - June 2009
Spherion April 2005 - February 2007
Skills
HRIS, Benefits, Employee Benefits, Benefits Administration, Onboarding, SharePoint 2010
Education
Foothill College 2011 — 2014
Accounting & Economics
GE Capital Bank August 2014 - Present
TRUSTe August 2001 - April 2014
BlueLight December 1999 - August 2000
Women.com February 1998 - November 1999
Match.com December 1994 - February 1998
California State Automobile Association January 1994 - December 1994
Clorox Company August 1989 - September 1993
Towers Perrin 1984 - 1987
Cresap 1984 - 1987
Skills
Product Marketing, Business Development, Social Networking, Web Marketing, Privacy Law, Advertising, Consumer Marketing, Board Governance, Online Dating, Start-ups, Public Relations, Leadership, Integrated Marketing, Digital Marketing, Marketing, Enterprise Software, Digital Strategy, CRM, Product Management, Strategic Planning, Management, Product Development, Sales, Email Marketing, SEM, Online Advertising, Strategy, SaaS, Mergers & Acquisitions, Marketing Research, Web Analytics, Lead Generation, Go-to-market Strategy, E-commerce, Brand Management, Mobile Marketing, Online Marketing, Strategic Partnerships, Entrepreneurship, Analytics, B2B Marketing, SEO, Digital Media, Marketing Strategy, Product Launch, Social Media Marketing, Nonprofits, Mobile Applications, Competitive Analysis, Startup Development
Education
Stanford University Graduate School of Business 1987 — 1989
MBA, Marketing
Stanford University 1980 — 1984
A.B., Public Policy
Santa Fe High 1976 — 1980
Sacramento County March 2013 - Present
Genentech August 2010 - March 2011
Intuitive Surgical May 2008 - February 2010
Intuitive Surgical November 2004 - May 2008
Mervyns January 2004 - December 2004
Health Net Federal Services October 2003 - May 2004
California State Automobile Association May 2000 - August 2001
Wells Fargo Bank January 1997 - January 2000
Skills
Access, Management, Data Entry, Program Management, Salesforce.com, SAP, Invoicing, Payroll, Sales, Microsoft Excel, Call Centers, Purchasing, Databases, Teamwork, Contract Management, Accounting, Medical Devices, Policy, Manufacturing, Hospitals
Education
National University 2013 — 2016
Master of Public Health (MPH), Public Health Education and Promotion
California State University 2006 — 2008
Bachelor of Arts (BA), Social Sciences
Texas Instruments September 2011 - Present
National Semiconductor June 2011 - September 2011
National Semiconductor February 2007 - June 2011
National Semiconductor January 2003 - October 2003
National Semiconductor June 1999 - January 2003
Wiltz Automotive Restoration November 1999 - June 2000
Bascom Trim and Upholstery July 1999 - November 1999
California State Automobile Association May 1996 - July 1998
Skills
Lotus Notes, Outlook, Word, SAP, Excel, SharePoint, Cognos, Dreamweaver, Photoshop, PowerPoint, Visio, Problem Solving, Scheduling, Windows, Microsoft Office, Business Objects, Salesforce.com, Teamwork, WebEx, Time Management, Customer Relations, FrontPage, Pricing, Data Analysis, English, Troubleshooting, Microsoft Excel, Microsoft Word, Customer Service, Strategy, Sales, Analysis, Management, Databases, Cross-functional Team..., IC, Software Documentation, Process Improvement, Product Marketing, Power Management, Electronics, Pricing Strategy, Product Development, Semiconductors, Semiconductor Industry
Education
San Jose City College 1995 — 2000
CSAA Insurance Group March 2015 - Present
AAA NCNU Auto Club December 2012 - March 2015
AAA Northern California Nevada & Utah March 2002 - August 2011
Charles Schwab March 2001 - March 2002
Charles Schwab August 2000 - December 2000
Charles Schwab March 2000 - August 2000
California State Automobile Association February 1997 - December 1999
Skills
Salesforce.com..., Salesforce.com..., Certified..., Certified..., Business Systems..., Certified Business..., Agile Methodologies, Scrum, Certified Agile Product..., User Stories, Use Case Analysis, Siebel 7.x, CRM Databases, User Acceptance Testing, Cloud Computing, Cloud Applications, Salesforce.com, SharePoint, Software Development, CRM, Business Analysis, Oracle, Testing, Software Documentation, Business Process..., Software Quality..., Business Capability...
Education
Salesforce Training & Certification
Level 401 Salesforce Developer, Salesforce Development
George Washington University 2005 — 2008
Professional Certificate, Business Analysis
Salesforce Training & Certification
Level 201 Salesforce Administrator, Salesforce Administration
San Jose City College 1972 — 1977
Associate of Arts (A.A.), Fine/Studio Arts, General
Self-employed CA Reading is Fundamental AmbassadorOakland Unified School District2007 - 2011
Oakland Unified School District 2006 - 2007
Ten Speed Press 1999 - 2005
California State Automobile Association 1997 - 1999
Sierra Club Books for Children 1995 - 1997
Per Diem Counselor 1992 - 1997
Discovery Toys 1993 - 1994
Ketchum Communications 1985 - 1992
Skills
Community Outreach, Strategic Communications, Nonprofits, Grant Writing, Management, Marketing, Publishing, Training, Grants, Teaching, Editorial, Advertising, Management Consulting, Creative Direction, Working With Children, Child Development, Literacy, Project Management
Education
Notre Dame de Namur University
MFT - masters in counseling, art therapy, Summa Cum Laude
University of Cincinnati
Bachelors in General Studies, an Independent Program:, Education, Psychology and Broadcasting - Summa Cum Laude
Shutterfly February 2012 - Present
King Brown Partners January 2000 - February 2012
California State Automobile Association March 1999 - January 2000
Decisive Technology and others November 1998 - January 1999
Computer Curriculum Corporation May 1998 - November 1998
Cheskin Research July 1994 - May 1998
Skills
Research, Quantitative Research, Customer Insight, Qualitative Research, Segmentation, Marketing Research, Market Research, Primary Research, Advertising Research, Ethnography, Research Design, Questionnaire Design, Sample Design, Tracking Studies, Copy Testing, Brand Health Tracking, Online Research, Analytics, Competitive Intelligence, Focus Groups, Consumer Behaviour
Education
Tulane University
BA, English and Mass Communications
St. Agnes School
Tulane University
Tulane University
inVentiv Health February 2015 - September 2015
Solar City February 2014 - February 2015
Cintas Corporation June 2010 - September 2012
CBS Radio Service INC August 2009 - December 2009
McMahan Farmers Insurance Agency August 2008 - July 2009
California State Automobile Association March 2006 - August 2008
Arizona Prime One Mortgage Corporation May 2004 - December 2006
Skills
Proficient in: Windows..., Sales, Cold Calling, Marketing, Customer Service, Account Management, New Business Development, B2B, Strategic Planning, Marketing Strategy, Leadership, Selling, Sales Management, Sales Operations
Education
Arizona State University
Bachelor of Science, Human Communication
Glendale Community College
Bachelor's degree
Safeway, Inc June 2003 - Present
California State Automobile Association 2002 - 2003
CHARLES SCHWAB & CO., Inc. 1996 - 2002
City and County of San Francisco 1992 - 1996
Breuners 1984 - 1992
Skills
Vendor Management, Telecommunications, IT Strategy, Call Center, Process Improvement, IT Management, Disaster Recovery, Deployment, Telephony, Business Continuity, VoIP, Vendor Relations, Solution Architecture, RFP, Requirements Analysis, Networking, Call Centers, Infrastructure, System Deployment, Strategy, Switches, Integration
Education
California State University-East Bay
MBA, Computer Information Systems
San Francisco State University
BS, Computer Information Systems
at home in Novato, CA June 2010 - Present
Delta Dental November 2007 - June 2010
California State Automobile Association February 2005 - October 2007
Charles Schwab & Co. 2000 - 2004
AAA (CSAA) 1999 - 2000
Firemans Fund Insurance Company 1980 - 1993
Education
Sonoma State University
Blue Shield of California January 2009 - Present
Calpine Corporation January 2008 - January 2009
Infor Global Solutions July 2005 - January 2008
Equinix October 2004 - July 2005
California State Automobile Association June 2003 - October 2004
Fujitsu Technology Solutions May 1999 - May 2003
Acuson Corporation July 1998 - May 1999
Amdahl Corporation January 1992 - June 1998
Amdahl Canada Limited 1979 - 1991
Skills
Privacy, Contract Management, Intellectual Property, Privacy Law
Education
College of San Mateo 2004 — 2005
General Ed, Economics
American Institute for Paralegal Studies 1999 — 2001
Paralegal Certificate, Paralegal
Barclaycard US December 2012 - Present
AAA Club Partners January 2011 - September 2012
AAA Mid-Atlantic January 2007 - December 2010
AAA Mid-Atlantic November 2005 - December 2006
AAA Mid-Atlantic September 2002 - November 2005
California State Automobile Association March 1994 - August 2002
Skills
Social Media, Web 2.0, Usability Testing, User-centered Design, User Experience, User Interface Design, Content Strategy, Experience Design, Social Media Strategist, Web Design, Usability, Web Analytics, Social Media Marketing, Integrated Marketing, Marketing Strategy, Email Marketing, Marketing, Facebook, Strategy, Digital Strategy, Google Analytics, Digital Marketing, Web Project Management, Mobile Marketing, SEO, Online Marketing, E-commerce, SEM, Leadership, Digital Media, Analytics, Copywriting, Content Management, Online Advertising, Web Content, Direct Marketing, Social Media Measurement, Blogging, PPC, Omniture
Education
New York University 1983 — 1989
BFA, Dramatic Writing
School Safety Solutions August 2008 - Present
Kiwanis International August 1983 - Present
First Student Transportation August 2008 - March 2009
San Jose Unified School District June 2007 - July 2008
City of San Jose June 1999 - May 2007
California State Automobile Association (AAA) April 1985 - April 1995
California State Automobile Association 1984 - 1994
Skills
Public Speaking, Government Liaison, Administration, Transportation, Community Outreach, Technical Writing, techno geek, Grant Writing, Grants Administration, Apple Macintosh, PC, Microsoft Office, Sailing, Public Relations, Community Relations, Team Building, Contract Negotiation, Copywriting, Editing, Event Planning, Insurance, Journalism, Radio, Social Media, Non-profits, Operations Management, Risk Management, Safety Management, Safety, Problem Solving, Construction Management, construction project..., Teaching, Writing, Mac OS X
Education
San Jose State University 2006 — 2008
MS, Mineta Institute of Transportation
University of California, Davis 1980 — 1983
BA, Communications
Napa Valley College 1978 — 1980
AA, General Education
Tanium June 2015 - Present
Facebook April 2012 - May 2015
Zynga January 2011 - April 2012
Electronic Arts December 2006 - January 2011
California State Automobile Association January 2000 - December 2006
Taylor Grey Inc. April 1999 - December 1999
Johnson Staffing LLC June 1998 - April 1999
Volt Services Group November 1996 - June 1998
Education
University Extension, Berkeley
Certificate, Human Resource Management Program
University of California, Davis 1991 — 1995
B.S., Human Development
Research Data Group June 2014 - Present
University of the District of Columbia August 2012 - May 2014
Research Data Group April 2009 - May 2012
intuit Demandforce, Inc. September 2008 - February 2009
HomeGain October 2006 - August 2008
Reply October 2005 - October 2006
Research Data Group November 2002 - October 2005
Nextel/T-Storm Communications June 2002 - November 2002
Bank of America November 2001 - June 2002
California State Automobile Association August 1991 - October 2001
Skills
PaaS, SaaS, Data Analytics, Cloud Applications, SAP ERP, ERP Software, B2B, Start-ups, Lead Generation, New Business Development, Business Strategy, Sales Management, Sales Presentations, Risk Management, Change Management, ERP Implementations, Competitive Analysis, Salesforce.com, Team Management, Team Leadership, Online Marketing, CRM, Entrepreneurship, Financial Accounting, Sales, Sales Process, Marketing Strategy, Microsoft Office, PowerPoint, Microsoft Excel
Education
University of DC, Washington, D.
BBA in Finance, and Certificate in Entrepreneurship
City College of San Francisco
MCSA Certificate in Windows 2003 Networking Administration, Windows Networking Engineering
Lincoln University
Associate of Arts and Sciences (AAS), Computer Information and Systems Science
Cisco Systems April 2012 - Present
Cisco Systems February 2011 - March 2012
Cisco March 2010 - February 2011
Cisco Systems October 2008 - February 2010
First Franklin Financial September 2004 - February 2007
JWAY GROUP, Inc. July 2001 - August 2004
JWAY GROUP, Inc. December 2000 - June 2001
JWAY GROUP, Inc. March 2000 - November 2000
California State Automobile Association February 1996 - January 2000
Saga City Board of Education September 1998 - August 1999
Skills
Program Management, Requirements Analysis, Project Management, Business Analysis, Requirements Gathering, Project Planning, Cross-functional Team..., Management, Quality Assurance, Training, Information Architecture, Analysis, Enterprise Software, Change Management, Product Management, User Experience, Issue Management, Agile Methodologies
Education
University of California, Berkeley Extension 1998 — 1998
Certificate, Project Management
Université Paul Valéry (Montpellier III) 1992 — 1993
Diplome, Etudes Francaises (French Studies)
University of Puget Sound 1984 — 1988
B.A., English Literature
Cars.com January 2013 - Present
Freelance July 2011 - December 2012
Roundarch November 2009 - June 2011
Critical Mass March 2009 - November 2009
Pandora Media, Inc February 2007 - December 2008
California State Automobile Association January 2006 - January 2007
Nationwide Insurance May 2001 - November 2005
marchFIRST January 2000 - March 2001
Skills
User Experience, Usability Testing, User-centered Design, User Research, Usability, Interaction Design, Experience Design, Heuristic Evaluation, Graphic Design, User Interface Design, Information Architecture, Usability Engineering, Wire Framing, Contextual Inquiry, User Experience Design
Education
the Ohio State University 1995 — 1997
Master of Arts in Industrial Design, Visual Design, Product Design, Human Factors
the Ohio State University 1988 — 1992
Bachelor of Science in Architecture, Architecture
East Bay Regional Park District February 2007 - March 2013
Merit Resource Group January 2007 - July 2007
Parker Hannifin December 2005 - December 2006
Fred Finch Youth Center February 2004 - December 2004
ILWU-PMA Benefit Plans December 2003 - October 2004
Natural Resources Defense Council March 2002 - December 2003
VIZ Media October 1999 - March 2002
California State Automobile Association August 1995 - October 1999
Skills
Payroll, Human Resources, Management, Team Building, Employee Benefits, Leadership Development, Employee Relations, Recruiting, Policy, HRIS, Training, Employment Law, Public Speaking, Employee Training, Event Planning, Organizational..., Onboarding, Microsoft Office, Interviews, Personnel Management, Health Insurance, Open Enrollment, Employee Wellness..., Employee Handbooks, Company Newsletters, Customer Oriented, Coaching, Labor Relations, Union Experience, Manufacturing, Government, Resume Writing, Screening Resumes, Behavioral Interviewing, Museum Education, Cultural Anthropology, Applied Anthropology, New Hire Orientations, Hiring, Deferred Compensation, Administration, Temporary Placement, Benefits Administration, FMLA
Education
California State University-Hayward
M.A., Anthropology
Golden Gate University
Graduate Coursework: Employee Benefits & Human Resource Management, Human Resources Management and Services
University of California, Berkeley
Business Mediation
Portland State University
B.S., Speech Communications, Psychology
Granada Hills High School
Diploma, Fine/Studio Arts, General
AIM Consulting Group October 2014 - Present
MCG Health - Formerly Milliman Care Guidelines November 2011 - June 2014
Blue Shield of California October 2009 - 2011
Blue Shield of California December 2008 - October 2009
California State Automobile Association March 2003 - February 2007
Skills
Business Process, Change Management, Requirements Gathering, Testing, Project Planning, SDLC, Agile Methodolgy, Product Design, Requirements Analysis, Product Management, Requirements Management, Process Improvement, Pragmatic Marketing..., Systems Analysis, Business Process..., Technical Writing, Process Engineering, Process Development, Process Mapping, Process Optimization, Organizational Change, Change Leadership, Communications Strategy, Change Control, Presentation Development, Writing Skills, Process, Requirements..., System Requirements, Software Requirements, Market Requirements, Cross-functional..., Use Case Analysis, Implementing Processes, Plan Implementation, Business Systems..., Full SDLC, Rollout, MS Project, Project Coordination, CBAP, Technical Documentation, Business Documentation, Requirements..., Creative Problem Solving, Problem Analysis, Agile Methodologies, Process Simulation, User Acceptance Testing, Agile Project Management
Education
University of Michigan 1993 — 1995
MFA, Creative Writing
University of California, Los Angeles 1991 — 1993
BA, English
Atos August 2010 - Present
Federal Home Loan Bank of Seattle January 2007 - August 2010
Safeco September 2000 - December 2006
California State Automobile Association May 1998 - September 2000
Skills
DB2, COBOL, CICS, Software Development, Mainframe, Informatica, Data Integration, SDLC, Requirements Analysis, SOA, Scrum, Microsoft SQL Server, .NET, Business Analysis, SQL, Software Project..., Enterprise Architecture, Data Modeling
Education
California State University-Hayward - School of Business and Economics 1995 — 1998
Bachelor of Science (B.S.), Computer Information Sciences & Business Administration
Independent Consu September 2006 - February 2007
Angels Ultra Lounge & Cabaret March 2006 - February 2007
Central Pacific Mortgage June 2006 - November 2006
Carmichael Honda 2003 - 2004
California State Automobile Association 1998 - 2000
Education
University of Arizona 1997 — 1999
Kaiser Permanente June 2014 - Present
Kaiser Permanente May 2011 - June 2014
Kaiser Permanente April 2008 - May 2011
Kaiser Permanente February 2007 - March 2008
American Medical Response August 2006 - January 2007
Sodexho March 2006 - August 2006
California State Automobile Association May 2000 - June 2005
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Onboarding, Employee Relations, Executive Search, Human Resources, Taleo, Workforce Planning, Leadership, New Hire Orientations, College Recruiting, Interviews, Project Management, HRIS, Management, Customer Service, Job Fairs, Benefits Administration, Temporary Placement, Employee Benefits, Performance Management, Deferred Compensation, Training, Internet Recruiting, FMLA, Benefits Negotiation, Employee Engagement, Hiring, PeopleSoft, Policy, Resume Writing, Screening, Sourcing, Succession Planning, Technical Recruiting, Talent Management
Education
California State University-Hayward - School of Business and Economics
BS
Sampson Numbers Management June 2013 - Present
San Francisco National Maritime Park Association April 2014 - Present
Farallon Law Group LLP April 2008 - June 2013
California State Automobile Association February 2003 - April 2008
Skills
Accounting, Process Improvement, Bookkeeping, Small Business Tax, Not for Profit, Business Process, Accounts Payable &..., Nonprofits, Tax Accounting, Tax Preparation, Accounts Payable, Accounts Receivable, Account Reconciliation, Insurance, Team Building, CPA, Public Speaking
Education
City College of San Francisco 2011 — 2013
Accounting
Brandeis University 1990 — 1994
B.A., Psychology
AAA NCNU July 2011 - Present
Manager; Process, Strategy & Planning 2004 - Present
AAA Northern California 1995 - Present
AAA NCNU 1995 - Present
American Express 2006 - November 2009
American Express November 2007 - July 2009
American Express November 2006 - July 2008
California State Automobile Association 2004 - 2006
Skills
Business Transformation, Vendor Management, Strategic Planning, Change Management, Management, Business Analysis, Business Process, Insurance, Program Management, Process Improvement, SDLC, Quality Assurance, Project Planning, Analysis, Strategy, Cross-functional Team..., MS Project
Education
Harvard University 1977 — 1981
Bachelor of Arts (BA), Sociology
State Compensation Insurance Fund April 2013 - Present
State Compensation Insurance Fund 2011 - 2013
California State Automobile Association (AAA) 2009 - 2011
California State Automobile Association 2006 - 2009
California State Automobile Association 2003 - 2006
California State Automobile Association (AAA) 2000 - 2003
Skills
Corporate Real Estate, Strategic Sourcing, Strategic Leadership, Negotiation, Contract Negotiation, Vendor Management, Coaching, Business Process..., Strategic Planning, Management, Leadership, Business Planning, Forecasting, Business Strategy, Customer Service, Outsourcing, Procurement, Strategy, Team Building, Change Management, Analysis, Sourcing, Budgets, Process Improvement, Cross-functional Team..., Risk Management, Business Process, Strategic Partnerships, Finance, Insurance, Operations Management, Mergers & Acquisitions, Performance Management, Employee Engagement, Program Management, Business Analysis, Organizational...
Education
California State University-East Bay
Bachelor of Science, Business Administration
Liberty Mutual March 2004 - Present
California State Automobile Association August 1998 - August 2003
Education
California State University-Los Angeles
CSAA Real Estate RepresentativeAAA Nevada, Northern California & Utah2006 - Present
AAA of Northern California, Nevada & Utah 2006 - Present
California State Automobile Association 2006 - 2011
AAA NCNU 2006 - 2011
Bank of America 1980 - 1995
Education
Samuel Merritt University 1986 — 1986
AA, Liberal Arts
CSAA Insurance Group February 2012 - Present
AAA NCNU (Northern California, Nevada and Utah) July 2010 - December 2011
California State Automobile Association June 2003 - September 2011
Correlate Technologies April 2002 - June 2003
Orsus Solutions December 2001 - April 2002
InfoImage April 2000 - August 2001
InfoImage April 1997 - August 2001
POET Software June 1996 - April 1997
Lotus/IBM May 1990 - June 1996
Skills
Management, Strategy, Cross-functional Team..., Program Management, Marketing Communications, Strategic Planning, Marketing Strategy, Leadership, Sales Operations, Marketing, Sales, Team Building, Process Improvement, Marketing Management, Training, Project Management, Change Management, Property & Casualty..., Customer Service, Advertising, Business Process, Field Marketing, Public Relations, Market Planning, Performance Management, Loyalty Programs, Marketing..., Internal Communications, Program Implementation, Partner Programs, Selling Skills, Product Launch, Channel, Knowledge Management, Revenue and Expense..., End to End Delivery..., Business Analytics and..., Channel Development, Branding and Positioning, Technology Marketing, Sales Tools and..., Product Launches, Department Management, Budget Management, Sales Training Programs, Coaching Methodology, Call Center, Operational Models, Website Development and..., Customer Journey Mapping
Education
California State University-Sacramento
BS, Business, Communications
Bickmore Risk Services June 2007 - August 2008
Dunmore Communities April 2005 - December 2006
LPA Sacramento, Inc. August 2002 - April 2005
California State Automobile Association October 1988 - July 2002
Education
Fielding Graduate University 2006 — 2008
Certifications, Evidence-Based Coaching/Appreciative Coaching
University of San Francisco 1998 — 2001
Masters, Human Resources and Organization Development
University of San Francisco 1995 — 1997
Bachelor of Sciences, Organization Behavior
Genentech January 2014 - Present
Genentech May 2010 - December 2013
Genentech June 2008 - May 2010
Genentech April 2006 - June 2008
California State Automobile Association July 2004 - April 2006
Cisco Systems May 2003 - July 2004
Knowledge Impact 1998 - 2003
Skills
Needs Analysis, ADDIE, Instructional Design, Captivate, Training, Learning Management..., Learning Management, Technical Training, Technical Writing, Blended Learning, Instructor-led Training, E-Learning, Software Documentation, Curriculum Development, Hands-on Training, Training Delivery, Performance Consulting
Education
Principia College 1992 — 1996
AAA Northern California, Nevada & Utah March 2012 - July 2014
The San Francisco Marathon May 2011 - September 2011
California State Automobile Association 2006 - September 2008
San Francisco Chronicle January 1997 - January 2004
San Jose Sports Authority January 1996 - January 1997
Westwind Identity Products January 1993 - January 1995
Skills
Integrated Marketing, Sponsorship, Public Relations, Strategic Planning, Community Outreach, Project Management, Fundraising, Marketing, Strategy, Promotions, Event Management, Corporate Social..., Social Media, Management, Advertising, Marketing Strategy, Strategic Partnerships
Education
California State University-Sacramento 1989 — 1993
Bachelor of Arts, Organizational Communication Studies
CSU Chico 1988 — 1989
Autodesk August 2010 - Present
Autodesk November 2007 - August 2010
California State Automobile Association November 2006 - November 2007
California State Automobile Association January 2006 - November 2006
California State Automobile Association October 2003 - January 2006
PeopleSoft July 1999 - October 2003
Skills
Program Management, Product Management, Marketing Operations, Business Analysis, Cross-functional Team..., Salesforce.com, Channel Partners, Marketing, Management, Business Process, Project Management, Strategy, CRM, Business Process..., Agile Methodologies, Leadership, Business Process Design, Marketing Strategy, Enterprise Software, Workshop Facilitation, Nurturing, Business Intelligence, Strategic Planning, Analytics, Metrics, Preparation of Business..., Program Facilitation, Data Profiling, Marketo, Nurture Marketing, Content Strategy, Technology Marketing, Business Architecture, Lead Generation, SaaS, Multi-channel Marketing, Demand Generation, Digital Marketing, Lead Management
Education
Central Washington University 1996 — 1999
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
Issaquah High School
Issaquah High School
CSAA Insurance Group October 2014 - Present
AAA NCNU March 2012 - October 2014
AAA NCNU November 2009 - March 2012
California State Automobile Association June 2006 - November 2009
EDS 2001 - 2006
Comsys Consulting 1998 - 2001
Netik consulting September 1997 - July 1998
Saudi PetroChemicals April 1997 - September 1997
Skills
Infrastructure Projects, Build and Release..., Middleware, Infrastructure, Release Management, Unix, Infrastructure..., Project Management, IT Strategy, Program Management, PMP, ITIL, Governance, Enterprise Software, Leadership, System Deployment, Agile Methodologies, Software Development, IT Service Management, Cross-functional Team..., Management, Project Planning, PMO, Testing, SDLC, Vendor Management, Enterprise Architecture, Integration, IT Management, Software Project...
Education
Thunderbird School of Global Management 2010 — 2012
MBA, Global Management
Bachelor of Engineering, Bapatla India 1990 — 1994
AAA Northern California, Nevada & Utah March 2009 - Present
California State Automobile Association November 1996 - December 2008
Advanced Litho Systems March 1992 - November 1996
Rand McNally/North American Maps October 1985 - February 1992
Ygnacio Valley Shell June 1978 - September 1985
Skills
Cartography, Photoshop, Customer Service, Microsoft Word, Mac, Geography, Program Management, Microsoft Office, Troubleshooting, Adobe Acrobat, Analysis, Graphics, GIS, OS X, InDesign, Management, Training, Budgets, Microsoft Excel, Research, Illustrator, Maps, Time Management, Databases, ArcGIS, Adobe Creative Suite, Project Management
Education
California State University-Northridge
BA, Geography/Cartography
National Hispanic Cultural Center January 2003 - Present
UC Hastings Law Library 2002 - 2002
California State Automobile Association 1999 - 2001
Limbach & Limbach San Francisco, CA 1997 - 1999
Education
San Jose State University 1990 — 1993
M.L.S., Library Science
San Francisco State University
M.A., TEFL
Esurance September 2007 - Present
CSAA November 1998 - August 2007
California State Automobile Association 1998 - 2007
AAA of Northern CA 1998 - 2007
Argonaut Insurance 1994 - 1998
Skills
Insurance, Underwriting, Property & Casualty..., Actuarial Science, Product Management, Pricing, General Insurance, Predictive Modeling, Analytics, Liability, Risk Management, Reinsurance, Commercial Insurance
Education
Santa Clara University 1991 — 1995
BS, Mathematics
Beta Offshore April 2012 - Present
ITT Cannon January 2012 - April 2012
ITT Cannon June 2010 - December 2011
Cardiac Science Corporation June 2009 - October 2009
California State Automobile Association June 2006 - December 2008
The Lending Connection January 2006 - June 2006
Automobile Club of Southern California October 2003 - August 2005
CompUSA February 2002 - March 2003
Nabors Industries April 2001 - January 2002
Skills
Solidworks, Microsoft Office, Manufacturing, Six Sigma, Matlab, Sales, PowerPoint, Engineering, Product Management, Program Management, Microsoft Excel, AutoCAD, Business Strategy, Project Management, New Business Development, Access, Microsoft Word, Cross-functional Team..., Testing, CAD, Automotive, Customer Service, Product Development, Project Engineering, Process Engineering, Pro Engineer, Data Analysis, SAP, Team Building, Root Cause Analysis, Electronics, Analysis, Inventory Management, Oil & Gas Industry, Facilities Engineering, Engineering Management, Lean Manufacturing, Petroleum, Oil & Gas, Energy, Mechanical Engineering, Gas, Management
Education
California State University-Long Beach 2006 — 2011
Bachelors of Science, Mechanical Engineering
JAZELauto July 2008 - Present
California State Automobile Association September 2006 - July 2008
Susteen April 2006 - September 2006
Skills
SDLC, Quality Assurance, Requirements Analysis, Software Quality..., User Acceptance Testing, Business Analysis, SQL, Quality Center, QTP, Test Automation, Test Planning, Testing, Requirements Gathering, Business Requirements, Agile Methodologies, Scrum, Release Management, JMeter, WinRunner
Education
Periyar University 1993 — 1997
Bachelor of Engineering (BEng), Electronics and Communications Engineering
iCaldwell January 1999 - Present
County of Santa Barbara March 2014 - Present
Author-it Software Corporation February 2015 - May 2015
Intel Corporation October 2014 - January 2015
Covered California/Maximus June 2013 - July 2014
EarthLink Business August 2011 - July 2013
Verizon Wireless February 2004 - September 2011
Cisco December 2000 - February 2002
California State Automobile Association June 1999 - January 2001
Skills
E-Learning, Project Management, Curriculum Development, Learning Management..., Training Delivery, Captivate, Curriculum Design, PowerPoint, Needs Analysis, Instructional Design, Learning Management, Performance Improvement, Blended Learning, Distance Learning, Staff Development, Instructor-led Training, Training, Management, Camtasia, Leadership Development, Visio, Technical Training, Flash, Performance Consulting, Employee Training, Soft Skills, Call Centers, SnagIt, Technical Writing, Workshop Facilitation, Organizational..., Coaching, Instructional Technology, Executive Coaching, Adult Education, ADDIE, Consulting, Program Management, Performance Management, Selling Skills, Talent Management, Presentation Development, Sales
Education
Southwestern Oklahoma State University
BME, Music Education
Churchill International March 2012 - Present
University of California-Merced September 2009 - Present
Entre International,Inc February 1992 - December 2011
University of California-Berkeley September 1997 - August 2011
California State Automobile Association July 1998 - July 2006
The Clorox Company March 1995 - July 1998
Capgemini April 1994 - June 1996
University of Southern California September 1991 - June 1993
Levi Strauss & Co. January 1979 - June 1982
Unisys August 1973 - August 1976
Skills
Marketing Strategy, Research in use of..., Strategic Planning, Mentoring, Teaching, Research, Teamwork, Program Management, Strategy, Management, Training, Management Consulting, Project Management, Consulting, Entrepreneurship, Applications, Team Leadership, Budgets
Education
University of San Francisco 1985 — 1991
EdD, Organization and Management
Massachusetts Institute of Technology 1987 — 1990
Artificial Intelligence
University of San Francisco 1972 — 1978
MBA, International Marketing
Pacific Life August 2008 - Present
Pacific Life 2008 - Present
California State Automobile Association July 2002 - May 2008
Education
Saddleback College
American Family Insurance April 2009 - October 2011
CNA, CONTINENTAL CASUALITY February 2006 - February 2008
California State Automobile Association February 2006 - October 2006
FIREMAN'S FUND July 1997 - December 2004
Allstate May 1994 - July 1997
COLONIAL INSURANCE COMPANY March 1991 - May 1994
CIGNA COMPANIES February 1988 - February 1991
SENTRY/DAIRYLAND Insurance February 1984 - February 1988
Skills
Subrogation, General Liability, Auto Liability, Product Liability, Commercial Lines, Personal Injury, Personal Injury...
Education
Michigan State University 1976 — 1983
BA, General Business
Michigan State University, College of Business
Bachelors of Art
University of Colorado at Denver, Paralegal
BA, General Business
AAA NCNU May 2013 - Present
AAA NCNU August 2011 - Present
California State Automobile Association August 2001 - August 2011
ThirdAge Media May 2000 - July 2001
California State Automobile Association August 1999 - May 2000
Grubb & Ellis 1996 - 1999
Grubb & Ellis December 1996 - October 1997
American List Counsel October 1996 - June 1997
Direct Media October 1995 - June 1996
American Express, AMEX Life Assurance Co. February 1993 - September 1995
Skills
Business Requirements, SDLC, Business Analysis, Program Management, Vendor Management, Requirements Gathering, Visio, Enterprise Architecture, Data Warehousing, Software Project..., Data Modeling, Analytics, CRM, Project Management, Business Intelligence, PMO, Management, Agile Methodologies, Cross-functional Team..., Leadership, Databases
Education
Menlo College 1990 — 1991
Boston University 1989 — 1990
AAANCNU 2003 - 2005
AAA 2003 - 2005
California State Automobile Association 1986 - 2005
AAA of Northern California, Utah & Nevada 1986 - 2005
AAA Northern California Nevada Utah 1986 - 2005
AAA NCNU 1986 - 2003
Skills
Training, Property, Budgets, Business Analysis, Casualty, Change Management, Claim, Coaching, Commercial Insurance, Cross-functional Team..., Customer Retention, Customer Satisfaction, Customer Service, Fixed Annuities, General Insurance, Homeowners, Insurance, Leadership, Legal Liability, Liability, Life Insurance, Management, Marketing, New Business Development, Performance Management, Process Improvement, Program Management, Sales, Sales Management, Strategic Planning, Team Building, Umbrella Insurance, Underwriting, Workers Compensation
Education
University of California, Berkeley 1963 — 1970
California State Automobile Association 2002 - Present
Education
Monterey Peninsula College 1970 — 1971
Bank of the West April 2013 - Present
Wells Fargo June 2012 - April 2013
TRX Training October 2011 - May 2012
California State Automobile Association November 2010 - June 2011
Century 21 Carioti August 2009 - August 2010
Diaz, Reus, & Targ, LLP August 2009 - May 2010
Skills
Google Analytics, Salesforce.com, Mergers, Outlook, Microsoft Excel, Analysis, Financial Analysis, PowerPoint, Microsoft Office, Data Analysis, Microsoft Word
Education
Florida State University - College of Business 2004 — 2008
Bachelors of Science, Finance, Economics, Marketing, Multinational Business Operations
Self Employed January 2009 - Present
California State Automobile Association 2005 - 2008
Independant Consultant 2003 - 2005
ADP 2000 - 2003
ADP January 1998 - January 2000
AG Consulting January 1995 - January 1998
Chevron 1980 - 1995
Skills
Start-ups, Strategic Planning, E-commerce, Business Development, Product Management, Business Strategy, Strategic Partnerships, Talent Management, HRIS, Shared Services, Preparing Business Cases, Change Management, Process Improvement, Mentoring, Presentations, Business Process, Management, Consulting, Enterprise Software, Project Management, Business Intelligence, Leadership
Education
University of Colorado at Boulder 1976 — 1980
BS Engineering, Chemical Engineering
South High School 1971 — 1974
California State Automobile Association 2002 - 2008
California State Automobile Association (AAA) 2002 - 2008
AAA-CSAA 2002 - 2008
Skills
Call Center, Customer Service, Scheduling, Insurance, Coaching, Process Scheduler, Process Improvement, Training, Time Management, Employee Relations, Human Resources, Outlook, Team Building, Benefits Administration, Microsoft Excel, Payroll, Access, Performance Management, Training Delivery, Vendor Management, Customer Satisfaction, Leadership, Software Documentation, Employee Benefits, Recruiting, Management, Administrative..., Call Centers, PeopleSoft, Data Entry
Education
Ohlone College 1967 — 1972
Business Associates, Business
California State Automobile Association 2008 - Present
California State Automobile Association (AAA) April 1999 - July 2008
Education
Diablo Valley College 1960 — 1972
Travel and Photography
Kaiser Permanente April 2012 - May 2012
Cisco Systems April 2011 - January 2012
Visa September 2009 - August 2010
TPMG Legal January 2009 - January 2009
Visa August 2006 - September 2008
California Bank and Trust March 2006 - July 2006
California State Automobile Association May 2005 - December 2005
Blue Shield of California September 2004 - May 2005
Visa April 2004 - June 2004
Vital Processing Services October 2003 - December 2003
Skills
Databases, Microsoft SQL Server, HTML, SQL, Project Management, Analysis, PowerPoint, Team Building, Accounting, Payroll, Software Documentation, Software Development, Access, Oracle, Financial Reporting, Testing, Insurance, Quality Assurance, MS Project, Programming, Systems Analysis, VBA
Education
Contra Costa College
Associate of Science (A.S.), Data Processing
Pacific Pension Institute July 2010 - Present
Exit Excel Realty April 2010 - 2015
Notre Dame High School Belmont February 2008 - July 2010
Sisters of Mercy 2006 - 2008
Sisters of the Holy Names of Jesus and Mary 2003 - 2006
Wells Fargo Bank 2000 - 2003
California State Automobile Association 1996 - 2000
Delta Dental Plan of California 1986 - 1996
Skills
Budgets, Accounting, Strategic Planning, Forecasting, Financial Analysis, Microsoft Excel, Training, Management, Employee Benefits, Microsoft Office, PowerPoint, Microsoft Word, Time Management, Finance, Auditing, Managerial Finance, Analysis, Leadership, Strategy, Foreclosures, Project Management, Human Resources, Financial Modeling, Contract Negotiation, Strategic Financial..., Business Process..., Negotiation, Nonprofits, Public Speaking, Executive Management, Process Improvement
Education
Golden Gate University
MBA, 3.90 GPA, Business Administration and Management, General
Golden Gate University
BA, Human Relations, Magna Cum Laude
Professional Development
Various
University of the East
BSBA, Accounting, Cum Laude
Connected Fleet Systems 2012 - Present
EMS Redline Association 2009 - 2013
ProTransport-1 2000 - 2012
California State Automobile Association 1985 - 1999
Skills
Operations Management, Technology Planning, Technology..., Call Center, Scheduling, Dispatching, Field Operations, Fleet Management, Employee Relations, OSHA, Safety Management, Regulatory Requirements, Financial Analysis, Customer Relations, Vendor Relations, Union Negotiations, Medical Billing, Program Management, Project Planning, Workforce Planning, Customer Service, Entrepreneurship, Executive Management, Safety Management..., Process Scheduler, Team Building, Contract Negotiation, Public Relations, Call Centers, Start-ups, Negotiation, Process Improvement, Leadership, Sales, Public Speaking, Nonprofits
Education
California State University-Sacramento 1987 — 1991
B.A., Economics, minor in Government
Lash Group 2010 - Present
Yoh IT June 2010 - November 2010
HILL AND KNOWLTON January 2009 - May 2009
APL Logistics August 2008 - January 2009
Howroyd Group 2009 - 2009
AUTONOMY May 2007 - May 2008
CALIFORNIA STATE AUTOMOBILE ASSOCIATION August 2004 - May 2007
Skills
Outlook, Payroll, Data Entry, Invoicing, Customer Service, Accounts Payable
Education
San Jose State University 2004 — 2008
B.S, Accounting
Kelly Services: Exxon Mobil 2011 - 2011
Patterson Dental Company 2007 - 2009
Medic Alert Foundation International 2006 - 2007
California State Automobile Association 2000 - 2005
Accurate Tax Service 2000 - 2000
Copeland Lumber Company 1999 - 1999
Skills
Administrative Support, Problem Solving, Customer Relations, Customer Service, Outlook, Coaching, Teamwork, Insurance, Account Management, Billing, Microsoft Word, Microsoft Excel, New Hire Training, Dispute Resolution, UPS Shipping, Sales, Administrative..., Payroll, Call Centers, Performance Management, Human Resources, Employee Relations, Recruiting, Data Entry, Sales Operations, Management, Accounts Receivable, Team Building, Customer Experience, Training, Invoicing, Software Documentation, Time Management, Access, Customer Retention, Process Improvement, Inventory Management, Cold Calling, Team Leadership, Marketing, Interviews, Customer Satisfaction, Leadership, Employee Training
Education
Ashworth College 2015 — 2016
Medical Administrative/Executive Assistant and Medical Secretary
Lincoln Center 2011 — 2011
Certificate, Web Page Design
Insurance School of the Central Valley 2000 — 2000
Certificate, Property & Casualty Training
Ground Works Campaign August 2012 - Present
Cooks Collision February 2004 - April 2008
California State Automobile Association October 2002 - June 2003
California State Automobile Association March 2002 - September 2002
California State Automobile Association September 1998 - March 2002
California State Automobile Association March 1994 - September 1998
Skills
Interviewing Skills, Political Campaigns, Political Communication, Medical Terminology, Underwriting, Adjusters, Microsoft Office 2007, Negotiation, Customer Service, Team Building, Insurance, Strategic Planning, Claim, Supervisory Skills, Microsoft Excel, Policy, Project Planning, Government, Operations Management, Employee Benefits, Microsoft Office, Outlook
Education
California State University, East Bay 1983 — 1986
Bachelor of Arts (B.A.), History, 3.2
Chabot College 1980 — 1983
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.6
Hayward Adult School 2008 — 2010
Medical Terminology Certificate, Hospital Admitting Clerk, 3.0
Zurich Insurance January 2010 - Present
Allied/Nationwide April 2007 - June 2009
California State Automobile Association February 2002 - May 2007
California State Automobile Association November 1999 - February 2002
United Services Automobile Association January 1988 - March 1995
Skills
Analysis, Call Centers, Casualty, Claim Investigation, Claim, Claims Management, Commercial Insurance, Commercial Lines, Customer Retention, Customer Service, Insurance, Legal Liability, Liability, Liability Analysis, Microsoft Word, Negotiation, Outlook, Professional Liability, Property, Property Damage, Settlement, Subrogation, Underwriting, Umbrella Insurance
Education
Auburn University 1981 — 1986
Bachelor of Science, Consumer and Family Economics
Insurance Institute of America
Mountain View Ranch, Scottsdale 2011 - Present
U-Haul, RepWest 1996 - Present
LAS/COR, A California Corporation January 1992 - Present
California State Automobile Association 1991 - 1996
SFSU undergraduate 1987 - 1990
Saratoga High School 1981 - 1983
Skills
Insurance, Claim, Legal Liability, Customer Service, Workers Compensation, Social Media Marketing, Litigation Management, Risk Management, Employee Benefits, Underwriting, Claims Management, Liability, Property & Casualty..., Claim Investigation, Commercial Insurance, Subrogation, Investigation, Commercial Lines, General Insurance
Education
San Francisco State University 1987 — 1990
Bachelor of Science, Human Factors, Psychology
Saratoga High School, Saratoga, CA
Diploma
Sacred Heart School, Saratoga, CA 1971 — 1979
Elementary & Junior High School, Diploma
Amica Mutual Insurance Co. September 2010 - March 2012
California State Automobile Association May 2007 - August 2008
SITEL Corp. April 2004 - November 2006
Bank of America 2006 - 2006
West Asset Management 2006 - 2006
Skills
CRM, Call Centers, Insurance, Casualty, Account Management, Umbrella Insurance, Property & Casualty..., Underwriting, Sales, Customer Service, Customer Experience, Customer Engagement, Customer Retention, People Skills, Time Management, Sales Process, Building Relationships
Education
University of Nevada-Las Vegas
Accounting and Various Business Administration and Hotel Administration courses
Clark County CommunityCollage of So. Nevada
Criminal Justice, Hotel Administration, Business Administration
Microsoft Learning 2010 — 2010
Microsoft Office 2007
AAA Nothern California, Nevada & Utah July 2011 - Present
California State Automobile Association April 2009 - June 2011
California State Automobile Association April 2008 - March 2009
California State Automobile Association October 2006 - April 2008
California State Automobile Association (AAA) April 2001 - October 2006
Washington Mutual Bank 1999 - 2001
Washington Mutual Bank 1998 - 1999
Home Savings of America 1996 - 1999
Skills
Performance Management, Employee Relations, Workforce Planning, Human Resources, Organizational..., Strategic Planning, Employee Engagement, Personnel Management, Coaching, Leadership Development, Employment Law, Leadership, Strategy
Education
University of California, Berkeley
BA, Social Welfare
Developmental Dimensions International
Faciliator Certification
Coaching Training Institute
Co-active Coaching Certification - in progress
HR Certification Institute
PHR and SPHR Certification
Dale Carnegie Systems
Graduate and Graduate Assistant
AAA Northern California, Nevada & Utah June 2003 - Present
The Sanderspartnership June 2010 - October 2013
California State Automobile Association July 2003 - December 2009
Skills
Marketing, Public Speaking, Leadership Development, Team Building, Training, Investigation, Event Management, Travel Management, Customer Service, Event Planning, Business Travel, Employee Relations, Travel Planning, Leadership, Sales, Insurance, Incentives, Cruises, Hospitality, Social Media, Customer Satisfaction, Hotels
Education
University of California, Berkeley 1969 — 1971
Certificate, Liberal Arts
Allstate Insurance Agency October 2010 - Present
CALIFORNIA STATE AUTOMOBILE ASSOCIATION January 1998 - January 2009
California State Automobile Association November 2003 - August 2008
California State Automobile Association January 2000 - January 2003
California State Auto Association January 1998 - January 2000
Education
Chabot College
Redfin 2009 - Present
Pacific Private Money 2010 - 2011
J. Williams Staffing April 2008 - December 2008
The Ryness Company May 2007 - February 2008
Rosenblueth Enterprises 2006 - 2007
ToKi Corporation LLC 2004 - 2006
ACME & Sons Sanitation 2000 - 2003
Command Audio Inc. 1999 - 2000
California State Automobile Association 1995 - 1999
Business Radio 1220 KBZS 1997 - 1998
Skills
Real Estate, First Time Home Buyers, Sellers, REO, Investors, Investment Properties, Single Family Homes, Relocation, Condos, Residential Homes, Real Estate Transactions, Selling, Buyer Representation, Property Management, Negotiation, Contract Negotiation, New Home Sales, Listings, Real Estate Development, Investments, Salesforce.com, Sales, Management, Customer Service, Microsoft Excel, Business Development, Leadership, Outlook, Microsoft Office, Event Planning, Public Speaking, Marketing, Leases, Property, Referrals, Short Sales, Foreclosures, Move Up Buyers, Townhomes, SFR, Buyers, Real Property, FHA, Luxury
Education
Anthony Schools 2004 — 2005
Real Estate License #01736866, Real Estate
Academy of Radio Broadcasting 1998 — 1999
Associate of Arts (AA), Radio and Television Broadcasting Technology/Technician
Diablo Valley College 1994 — 1997
Associate of Arts (AA), Radio, Television, and Digital Communication
California State Automobile Association October 2006 - October 2007
California State Automobile Association April 2005 - October 2006
California State Automobile Association October 2002 - April 2005
Sequoia Equities December 2001 - April 2003
Essex Property and Trust September 2001 - December 2001
Coast National Insurance February 1998 - February 2000
Education
Mt. San Antonio College
Western Governors University to
BA, Elementary Education
Staff Tech, Inc (STI) (EPA) January 2015 - Present
CompuCom December 2013 - Present
Robert Half Technology June 2013 - November 2013
Verizon Business February 2006 - August 2012
California State Automobile Association October 1999 - November 2003
Skills
HP Openview, Linux, Program Management, Microsoft Excel, Remedy Ticketing System, Windows XP Pro, Windows 7, Active Directory..., Microsoft Office 2003, Avaya IP Telephony, TotalView, Remote Troubleshooting, Customer Satisfaction, System Administration
Education
San Francisco State University 1994 — 1998
BA, Geography
Weight Watchers March 2012 - Present
Argosy University 2013 - 2013
Aramark Uniform Services 2010 - 2011
Convergys 2008 - 2010
Convergys 2008 - 2010
century Furniture 2004 - 2008
Century Furniture Upholstery Plant 2004 - 2008
Dillard's Department Store 2002 - 2004
California State Automobile Association 1989 - 1991
California State Automobile Association 1985 - 1989
Education
Catawba Valley Community College
UNC-Greensboro
University Of North Carolina at Greensboro Hickory High School
York Risk Services Group September 2011 - Present
Marine Claims Services, Inc March 2004 - July 2011
CSE Insurance Group February 2002 - February 2004
California State Automobile Association November 1999 - January 2002
Kemper Insurance October 1998 - November 1999
California State Automobile Association March 1996 - October 1998
McDonald's Corporation July 1995 - March 1996
Allan Askew Construction July 1990 - April 1995
Lustre-Cal Nameplate Corporation July 1985 - July 1990
Willow Berm Marina and Yacht Harbor May 1976 - April 1985
Education
Humphreys School of Law 1975 — 1976
Law
University of the Pacific 1974 — 1975
B.A., Pre-Law and English
San Joaquin Delta College 1972 — 1974
A.A., Social Sciences
Fireman's Fund June 2013 - October 2013
Gap, Inc January 2013 - May 2013
Gap Inc Direct June 2007 - December 2010
Wells Fargo Bank November 2006 - June 2007
California State Automobile Association March 2005 - March 2006
Wells Fargo Bank January 2005 - March 2005
Charles Schwab & Company FTE October 2003 - March 2004
Charles Schwab & Company August 1999 - September 2001
Education
The University of Kansas
BA, Political Science
Federal Seminars & ChFEBC ℠, Inc January 2010 - October 2013
T. Rowe Price January 2008 - January 2010
Wellpoint/Anthem Blue Cross Blue Shield May 2008 - September 2008
California State Automobile Association January 2004 - January 2008
USAA January 2002 - January 2004
Skills
Typing (40 wpm), Microsoft Office Suite, Adobe Acrobat, Policy & Procedure..., Problem Solving, Time Management, Professional..., Claims Administration, Policy Coverage Quoting, Account Documentation, Analytical Reasoning, Benefits Negotiation, Policy, Microsoft Office, Program Management, Sales
Education
New Mexico State University 1984 — 1989
B.B.A, Finance
AAA NCNU May 2003 - June 2010
AAA, Northern California, Nevada & Utah March 2003 - March 2007
PHILIPS SEMICONDUCTORS July 1999 - December 2002
Independant Agent for Life Insurance & Investments December 1998 - July 1999
California State Automobile Association November 1989 - December 1998
Education
De Anza College
Insurance Institute of America
LICENSE & SKILLS
Bachelor of Arts, Management
Travel Institute of America
Certificate, General Insurance
University of Phoenix
Certificate, Management
Cognizant Technology Solutions US Corp., January 2005 - April 2012
Capital One Home Loans 2011 - 2012
Wells Fargo Bank. San Francisco,CA 2009 - 2011
Commerce West Insurance Co., 2008 - 2009
California State Automobile Association May 2005 - December 2007
Vmoksha Technologies April 2003 - August 2004
Skills
Quality Center, SDLC, Agile Methodologies, Requirements Analysis, Software Quality..., Test Planning, Test Management, System Testing, QTP, Regression Testing, User Acceptance Testing, Quality Assurance, Test Automation, Test Cases, Testing, Waterfall, Requirements Gathering
Education
B. M. S. College of Engineering 1993 — 1997
BE
Not employed December 2008 - October 2011
California State Automobile Association March 2004 - December 2008
San Jose Medical Group March 2000 - October 2001
Dermatologist Leon Lubianker October 1999 - March 2000
KK Bhatia, M.D. Pediatrics December 1993 - February 1998
Skills
Typing, computer knowledge, PowerPoint, Microsoft Word, Medical Terminology, Medical Records, Receptionist Duties, Telephone Reception, Microsoft Office, Filing, Telephone Skills, Customer Service, Administrative..., Call Centers, Data Entry, Office Administration, Office Management, Phlebotomy
Education
University of Phoenix 2012 — 2012
AA, Psychology currently attending
Bryman Campus 1992 — 1994
Diploma, Medical Assisting
Mira Loma 1975 — 1977
Diploma, General
Diebold, Inc January 2006 - Present
Activant Solutions January 2006 - March 2012
Diebold Procomp 2006 - 2012
California State Automobile Association March 2002 - June 2005
Budget Car and Truck Rental January 2004 - February 2005
Express Personnel January 2001 - September 2002
Bank of America January 2000 - January 2002
Education
Las Positas College 2006 — 2007
B.S, program
Merritt College
USAA April 2014 - Present
AAA-Northern California, Nevada & Utah Insurance Exchange August 2004 - September 2012
California State Automobile Association March 2002 - August 2004
California State Automobile Association September 1998 - February 2002
California State Automobile Association June 1991 - September 1998
California State Automobile Association September 1988 - June 1991
Skills
Property & Casualty..., Casualty Claims, General Insurance, Subrogation, Supervisory Experience, Quality Assurance, Business Process..., Customer Service
Education
Occidental College
Bachelor of Arts (B.A.), Economics
Berkshire Hathaway Homestate Companies 2003 - 2011
San Francisco Unified School District 2003 - 2003
City & County of San May 2002 - June 2002
Providian Financial 1999 - 2001
California State Automobile Association 1984 - 1998
Education
Manuel L. Quezon University 1972 — 1976
Bachelor of Science (BSc), Accounting