CSAA Company
AAA Northern California, Nevada and Utah, formerly known as the California State Automobile Association, is one of the largest motor clubs in the American Automobile Association National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. Headquarters: Emeryville, CA CEO: Tim Condon (Mar 10, 2014–) Founded: 1900 Subsidiaries: SAFE Security, Inc., California State Automobile Association Inter-Insurance Bureau, GoMentum Station
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CSAA Employees
eAccountable February 2013 - Present
NCH Software September 2012 - February 2013
La Fuente Imports, LLC January 2007 - September 2012
CSAA January 2005 - January 2007
Skills
Online Advertising, Graphic Design, Product Development, Email Marketing, SEO, Affiliate Marketing, Account Management, E-commerce, Advertising, Marketing, PPC, Display Advertising, Online Marketing, CRM, Digital Marketing, Social Media Marketing, SEM
Education
Colorado College 2001 — 2005
BS, Economics & Business
Palmer 1997 — 2001
International Baccalaureate Diploma
OpenTable May 2015 - Present
RingCentral November 2014 - Present
AdRoll April 2014 - November 2014
Marin Software July 2012 - April 2014
Responsys December 2007 - July 2012
Postini (Acquired by Google) October 2006 - November 2007
CSAA January 2006 - September 2006
Spherion Corp December 2003 - December 2005
Charles Schwab 2002 - 2003
Chen & Mcginlay 2000 - 2002
Skills
SaaS, Technical Recruiting, Applicant Tracking..., Online Advertising, Cold Calling, Management, Salesforce.com, Integrated Marketing, CRM, Advertising, Account Management, Lead Generation, Marketing, Internet Recruiting, Talent Acquisition, College Recruiting, Start-ups, Strategic Partnerships, Temporary Placement, Business Development, Search, Recruiting, Enterprise Software, Professional Services, Strategy, Analytics, Executive Search, Sourcing
Education
Chapman University 1992 — 1997
Bachelor of Science Business Administration (BSBA), Business Administration and Management, General
Chapman University, The George L. Argyros School of Business and Economics 1992 — 1997
Bachelors, Business
Berkeley Alumni Meeting
Magic of Dr P, LLC 1980 - Present
PRIDE INSTITUTE May 2005 - Present
CSAA 2001 - 2003
Skills
Coaching, Change Management, Executive Coaching, Leadership Development, Public Speaking, Organizational..., Mentoring, Strategic Planning, Team Building, Performance Management, Process Improvement, Management Consulting, Staff Development, Writing, Teaching, Customer Service, Problem Solving, Customer Relations, Management Development, Team Management, Business Strategy, Talent Management, Performance Improvement, Organizational..., Organizational Change, Interviewing, Change Leadership, Team Leadership, Personal Development, Employee Engagement, Organizational Design, Negotiation, Business Planning, Recruiting, Emotional Intelligence, Interviews, Career Counseling, Entrepreneurship, Blended Learning, Program Development, Leadership, Conflict Resolution, Workshop Facilitation, Career Development, 360 Feedback, Training, Executive Development, Culture Change, Career Management, Business Coaching
Education
California School of Professional Psychology/Alliant International University
Ph.D., Clinical Psychology
Cornell University
eCornell University
eCornell University
CSAA September 1996 - May 2010
AAA Insurance September 1996 - March 2010
AAA Northern California, Nevada & Utah (AAA) 1996 - 2010
Skills
Salesforce.com, Liability, Sales, Team Building, Management, Insurance, Underwriting, Office Management, Umbrella Insurance, Time Management, Property & Casualty...
Education
Foothill College 1984 — 1986
n/a, Business Management and Accounting
Foothill College
Accounting
State of California Department of Insurance September 2010 - Present
California Department of Insurance September 2000 - August 2010
CSAA August 1996 - August 2000
Skills
Actuarial Science, Property & Casualty..., Workers Compensation, Commercial Insurance, General Insurance, Reinsurance, Risk Management
Education
UCLA 1971 — 1974
Bachelor of Arts (B.A.), Mathematics
Fresno City College 1970 — 1971
none, Mathematics
Swishly Inc April 2010 - Present
CSAA November 2003 - March 2010
Twazzup February 2009 - January 2010
Epiphany April 2000 - April 2005
PEA Consulting 1996 - 1999
Skills
Java, Enterprise Software, SaaS, CRM
Education
Ecole Centrale Paris 1992 — 1995
Engineering
American Airlines Group, Inc. December 2013 - Present
US Airways April 2012 - December 2013
US Airways March 2011 - April 2012
Sogeti May 2010 - March 2011
Sogeti January 2010 - May 2010
Sogeti September 2009 - January 2010
AAA January 2009 - September 2009
CSAA September 2008 - December 2008
Manning Publications January 2007 - November 2008
Blue Cross Blue Shield of Arizona June 2006 - September 2008
Skills
Agile Methodologies, SharePoint, Enterprise Architecture, .NET, ASP.NET, Solution Architecture, SOA, LINQ, UML, Architecture, SDLC, WCF, Microsoft SQL Server, Web Development, Silverlight, Software Project..., C#, TFS, Application Architecture, Testing, jQuery, Continuous Integration, Microsoft Technologies, Visual Studio, Online Marketing, WPF, IIS, ASP.NET MVC, SEO, Accessibility, Enterprise Software, Website Development, MVC, JavaScript, Persuasive Presentations, Presentation Coaching, F#, Internet Security, Architectures
Education
Western International University 2006 — 2007
Business
Arizona State University 1997 — 1999
Exercise Science & Health
Rio Salado Community College 1996 — 1997
XL Catlin May 2015 - Present
Catlin December 2014 - May 2015
Agile Technologies March 2014 - December 2014
CSAA Insurance Group February 2011 - February 2014
AAA - Northern California, Nevada & Utah February 2010 - February 2011
AAA Northern California, Nevada & Utah June 2009 - February 2010
AAA Northern California, Nevada & Utah February 2008 - June 2009
CSAA January 2007 - February 2008
California State Automobile Association (AAA) June 2006 - January 2007
US Airways November 2005 - June 2006
Skills
Leadership, Service Management, Program Management, Vendor Management, IT Operations, Management, Process Improvement, Change Management, Project Management, Enterprise Software, IT Service Management, IT Management, Integration, Incident Management, Business Intelligence, Release Management, IT Strategy, Requirements Analysis, Agile Methodologies, Software Project..., PMP, Cross-functional Team..., Strategy, ERP, Testing, SDLC, Information Technology, ITIL, PMO, Business Process, Project Portfolio..., Enterprise Architecture, Business Process..., Requirements Gathering, Business Analysis, Governance, Disaster Recovery, Solution Architecture, Resource Management, Software Documentation
Education
University of Southern California 1991 — 1994
MS
Emporia State University 1982 — 1986
BA
Safeway May 2013 - Present
Silicon Valley Bank August 2011 - May 2013
Wells Fargo May 2010 - August 2011
Delta Dental September 2009 - June 2010
OOCL August 2008 - August 2009
BlackRock August 2007 - August 2008
Wells Fargo Inc. October 2006 - August 2007
CSAA June 2005 - September 2006
Skills
Business Analysis, UML, Use Case Diagrams, Activity Diagrams, SDLC, Requirements Analysis, Requirements Gathering, Waterfall, Business Requirements, SOA, Visio, User Acceptance Testing, SharePoint, Oracle, Software Development, ITIL, IT Service Management, Testing, Process Improvement, Software Project..., Business Process, Quality Center, RUP, PL/SQL, Use Case Analysis, Cross-functional Team..., Program Management, Agile Methodologies, Project Management, PMP, PMO, Enterprise Architecture, Solution Architecture, Agile Project Management, Data Warehousing, Business Intelligence, Integration, Business Process Design, Scrum, Systems Analysis, Agile, XML, SaaS, Test Cases, Management, CRM, Vendor Management, Quality Assurance, IT Strategy, Consulting
Education
Fairleigh Dickinson University-Metropolitan Campus 2002 — 2004
Masters in Science, Wireless Engineering
Annamalai University 1997 — 2001
Bachelors in Engineering, Electrical and Electronics Engineering
Marin General Hospital August 2012 - Present
Marin General Hospital August 2012 - Present
Exelixis December 2007 - February 2011
Cisco Systems December 2003 - December 2007
CSAA 2001 - 2003
Gap Inc. 1989 - 2000
Skills
Vendor Relations, SLA, Vendor Management, Team Building, IT Service Management, Team Leadership, Strategic Planning, IT Strategy, Cross-functional Team..., Process Improvement, Budgeting, Service Delivery, IT Operations, Customer Service, Budgets, Cloud Computing, Technical Support, Program Management, Project Management, Data Center, Outsourcing, Management, Software Documentation, Leadership, ERP, Sla, Business Analysis, Integration, Information Technology, Team Management, PMO, Training, Networking, Project Delivery, Infrastructure, Governance, Telecommunications, IT Management
Education
Dominican University of California 2014 — 2015
Leadership Institute
AAA NCNU October 2010 - Present
AAA NCNU December 2009 - November 2010
CSAA August 2007 - August 2008
CSAA March 2005 - August 2007
Mastergrade Designs May 2003 - March 2005
Superior Systems April 2003 - March 2004
Liberty Mutual Insurance July 2000 - October 2001
Education
Boston University 2011 — 2014
MS, Insurance Management
University of Massachusetts, Amherst 1996 — 2000
BA, Economics
AICPCU - Insurance Institute
Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM)
AICPCU - Insurance Institute
Associate in Reinsurance (ARe), Associate in Personal Insurance (API)
MitchelLake Group January 2015 - Present
Mynt Ventures October 2014 - Present
Taulia Inc. September 2013 - September 2014
Drawbridge Inc. January 2013 - September 2013
Splunk August 2010 - September 2012
Google October 2006 - August 2010
CSAA February 2006 - October 2006
COMSYS May 2004 - February 2006
Skills
Talent Acquisition, Applicant Tracking..., Recruiting, College Recruiting, Sourcing, Agency Agreements, Talent Management, Vendor Management, Process Improvement, Training, Team Leadership, Build Strong Teams, Diversity, Recruitment Advertising, Contract Recruitment, Technical Recruiting, Screening, Temporary Staffing, Account Management, Networking, Full-life Cycle..., Mentoring, Social Networking, Resource Management, Internet Recruiting, Search, Temporary Placement, Benefits Negotiation, Sales, Enterprise Software, Vintage Clothing, Leadership, Salesforce.com, Professional Services, Business Development, Strategic Partnerships, Kung Fu, Human Resources, Staffing Services, Hiring, Dark Fiber, CRM, Management, Tennis Elbow
Education
California State University-East Bay 2003 — 2004
MBA, International Business & Strategic Management, Honors
Menlo College
Bachelor of Science (BS), International Business And Management Information Systems (General), Honors
Cox Communications January 2011 - Present
Cox Communications May 2007 - January 2011
NextStudent August 2006 - March 2007
CSAA February 2006 - August 2006
American Express October 2005 - February 2006
Lash Group August 2005 - November 2005
Wells Fargo September 2004 - August 2005
Schaller Anderson December 2003 - September 2004
Honeywell January 2001 - October 2003
Telesoft August 1998 - January 2001
Skills
Disaster Recovery, Microsoft SQL Server, SharePoint, Virtualization, Databases, SSIS, High Availability, VMware, Database Administration, Data Warehousing, SQL, Active Directory, Powershell, Integration, SAN, Enterprise Architecture, VMware Infrastructure, Security, Performance Tuning, VMware ESX, vSphere, Business Intelligence, Crystal Reports, Technical Support, VBScript, Visual Studio, Program Management, SSRS, System Administration, SQL Server, SQL database design, vCenter, SCCM, Netscaler, Cisco UCS, Microsoft Cluster, Hyper-V, Solarwinds, SCOM, Business Intelligence..., Microsoft Clustering, HDFS, VMM, Reporting & Analysis, xiotech, Cloudera Hadoop, Cisco Unified Computing, EMC Avamar, UCS Director, SQL Server 2014 Always...
Education
Arizona State University 2012 — 2014
Estrella Mountain Community College 2011 — 2011
DeVry University 1994 — 1998
Yavapai Community College 1991 — 1992
CSAA January 2014 - Present
Enviscio Management Advisors December 2008 - Present
Pcubed July 2011 - May 2013
Hitachi Consulting May 2006 - November 2008
Visa April 2005 - December 2005
The Broadlane Group (Inc. 500 list of fastest growing, now MedAssets) September 2002 - April 2005
Atomic Tangerine August 1999 - June 2002
SRI (formerly Stanford Research Institute) Consulting May 1997 - July 1999
Frost & Sullivan June 1995 - May 1997
Skills
Change Management, Portfolio Management, New Business Development, Go-to-market Strategy, Segmentation, Leadership, Business Strategy, Program Management, Process Improvement, Product Management, Organizational..., Strategic sourcing, Project Management, Management Consulting, Management, Consulting, Entrepreneurship, Governance, Strategic Planning, Product Development, Professional Services, Telecommunications, Strategy, Business Process..., Lead Generation, Business Transformation, Supply Chain, Business Intelligence, IT Strategy, Cross-functional Team..., Shorten development..., Innovation program..., Product Launch, Market Entry, Market Analysis, Competitive Analysis, Market segmentation, Channel Strategy, Negotiation, Process Design, Start-up Consulting, Start-ups, Strategic Sourcing
Education
Georgetown University - The McDonough School of Business
MBA, Business
INSEAD
MBA Programme, Business Administration
Seattle University - Alpha Sigma Nu ǀ Beta Gamma Sigma
BA, International Business
Westfälische Wilhelms-Universität Münster
Diplomkaufmann, Business Administration
University of California, Irvine Extension October 2011 - Present
Freelance October 2008 - Present
CSAA 2007 - 2008
United Healthcare 2006 - 2007
IBM Global Services 2002 - 2006
PacifiCare Health Systems 2000 - 2002
City of Anaheim (Subcontracted through SCT) 1999 - 2000
Xerox 1995 - 1998
Xerox Customer and Marketing Education 1991 - 1995
Skills
Troubleshooting, Requirements Analysis, Process Improvement, Business Analysis, SDLC, Visio, Integration, System Administration, Software Documentation, Software Development, SQL, Perl, Team Building, Linux, Unix, Enterprise Software, Training, Access, Management, Project Management, Vendor Management, Requirements Gathering, SharePoint, Networking, Leadership, IT Management, Business Intelligence, Team Leadership, Analysis, Program Management, Data Warehousing, Agile Methodologies, IT Strategy, Project Planning, CRM, Change Management, Business Process..., Technical Support, Disaster Recovery, XML, Product Management, Enterprise Architecture, Scrum, SaaS, ITIL, Data Center, Information Technology, Windows, Operating Systems
Education
California State University-Dominguez Hills
BA, Finance
Renovate America August 2015 - Present
Encore Capital Group March 2013 - August 2015
LPL Financial November 2012 - February 2013
Advisors Asset Management, Inc. March 2011 - November 2012
iTRACS Corporation March 2010 - January 2011
Pearson August 2009 - January 2010
CSAA September 2007 - November 2008
Mutual Bank of Omaha April 2005 - September 2007
Fidelity National Financial August 2001 - April 2005
Skills
Databases, MS Project, Visio, Agile Methodologies, SDLC, Business Analysis, SharePoint, Quality Assurance, Project Management, Requirements Analysis, Team Leadership, ITIL, Process Improvement, Access, Vendor Management, Requirements Gathering, SQL, Microsoft SQL Server, Software Documentation, Program Management
Education
University of Phoenix 2012 — 2014
B.S. Business Systems Analyst, Iinformation Technology, 3.83
Elizabethtown College 1988 — 1990
Brunswick School 1982 — 1988
E.J. OLOF Enterprises inc. OwnerSt. Olof Vineyards- Olof CellarsNovember 1998 - Present
CSAA November 1987 - December 2003
Skills
Property & Casualty..., Umbrella, Umbrella Insurance, Customer Service
Education
Cabrillo College 1983 — 1985
Mitchell International January 2013 - Present
Summit Bodyworks October 2011 - December 2012
1-800-Radiator October 2006 - June 2011
CSAA May 1996 - September 2006
Skills
Sales Management, Operations Management, Customer Satisfaction, Automotive, Team Building, New Business Development
Education
California State University-East Bay
Bachelors
Cisco Systems June 2012 - Present
Cisco April 1999 - June 2012
CSAA May 1990 - March 1999
Skills
NAS Stroage, NetApp Filers, EMC, Linux server..., Solaris, Microsoft, Active Directory, Perl, Oracle SQL, Unix Shell Scripting, Window scripting, Web Services, Process Management, Windows Server, NIS, LDAP, AJAX Frameworks, ExtJS, NFS, CIF, Web Development, Software Development, Business Intelligence, Antivirus, Computer Security, Email Hosting, NAS, Storage, Data Center, Linux System..., Linux, Virtualization, Cisco IOS, Storage Area Networks, TCP/IP, Cisco Technologies, NetApp, Ext JS, Unix, High Availability, SAN, Storage Management, VMware ESX, Cisco UCS, Cloud Computing, Network Architecture, VPN, VMware Infrastructure, Red Hat Linux, RedHat
Education
California State University-East Bay 1992 — 1994
Chabot College 1990 — 1992
Computer Science
CSAA October 2013 - Present
Performing Arts Academy September 2013 - June 2014
Skills
PowerPoint, Coaching, Microsoft Word, Research, Editing, Teamwork, Blogging, Project Planning, Fundraising, Management, Social Networking, Facebook, Writing, Social Media, Event Planning, Public Speaking, Leadership, Creative Writing, English, Outlook
Education
City University of New York-Herbert H. Lehman College 2014 — 2018
Undeclared, Early Childhood Education and Teaching
SmartZip January 2015 - Present
Unum January 2014 - January 2015
TriNet November 2011 - January 2014
Wells Fargo February 2010 - November 2011
Wells Fargo - Customer Service and Sales Operations April 2008 - April 2010
Wachovia January 2007 - February 2008
World Savings January 2004 - January 2007
CSAA January 2003 - January 2004
Major League Baseball June 1992 - October 1999
Skills
Call Center, Insurance, Banking, Client Retention, Customer Service, Customer Satisfaction, Customer Experience, Customer Relations, Coaching, Team Building, Sales Management, Customer Retention, Social Networking, Call Centers, Credit, Leadership, Vendor Management, Human Resources, Management, Strategic Planning, Recruiting, Strategy, Process Improvement, Sales, Selling, Training, CRM, Change Management, Solution Selling, Analysis, Business Development, Time Management, Account Management, Mergers & Acquisitions
Education
UCLA Anderson School of Management 2009 — 2009
Certificate, Management - Wells Fargo & Co. Leaders Program
California State University-Long Beach - College of Business Administration 1990 — 1995
Bachelor of Science, Finance
Southern University and Agricultural and Mechanical College at Baton Rouge 1989 — 1990
Undergraduate Studies
Salesian High School 1985 — 1988
Realty Concepts Claims RepresentativeJim KrikorianDecember 1996 - February 2003
CSAA 1929 - 1999
Standard Rent A Car 1995 - 1995
Skills
Buyer Representation, Condos, Contract Negotiation, Customer Service, FHA, First Time Home Buyers, Foreclosures, HUD, Investment Properties, Investors, Listings, Luxury, Mortgage Banking, Mortgage Lending, Move Up Buyers, Negotiation, New Home Sales, Property, Property Management, REO, Real Estate, Real Estate Development, Real Estate Transactions, Real Property, Referrals, Refinance, Relocation, Residential Homes, SFR, Sellers, Selling, Short Sales, Single Family Homes
Education
California State University, Fresno 1984 — 1988
Bachelors, Marketing
Citi May 2013 - Present
Citi October 2011 - May 2013
LECG September 2008 - March 2011
CSAA 2006 - 2007
Liberty Mutual 2004 - 2006
Education
University of California, Berkeley 2008 — 2012
MFE, Financial Engineering
Casualty Actuarial Society 2004 — 2010
none, Casualty Actuarial Exams
Boston University 2001 — 2004
Masters, Economics
Available Immediately Sales Sales Facilitator Teacher and SALESUSCF TD/CoachKKChessFebruary 2005 - 2014
KKChess May 2000 - 2014
CSAA September 2005 - January 2011
Skills
Cross-functional Team..., Program Management, New Business Development, Salesperson, Strategic Planning, Team Building, Insurance, Business Development, Team Leadership, Vendor Management, Marketing, Leadership, Strategic Partnerships, Coaching, Teaching, CRM, Strategy, Sales, Training, Leadership Development, Management, Entrepreneurship, Public Speaking
Education
San Jose City College 2006 — 2008
Associate of Science (A.S.), Business/Managerial Economics, 3
De Anza College 2001 — 2003
Associate’s Degree, Mathematics and Computer Science, 3
Kent State University 1998 — 2001
Elementary Education and Teaching
Cuyahoga Community College 1997 — 2001
Associate of Arts (A.A.), education
State of New Mexico March 2006 - Present
State of New Mexico November 2004 - March 2006
CSAA August 2003 - June 2004
LHS Communications August 1997 - September 2001
Tele TV April 1996 - May 1997
Aerotek February 1995 - April 1996
Sprint December 1984 - January 1995
Gencom March 1982 - June 1984
Skills
Account Management, Budget Management, Business Case..., BPI, Business Intelligence, Business Continuity, Contract Negotiation, Continuous Improvement, CRM software, Executive Management, Government, Insurance, IT Governance, Line Management, Management Consulting, Program Management, Performance Metrics, Quality Management, Recruitment/Retention, Root Cause Analysis, Software Development, Software Sales, Strategic Planning, Telecommunications, Team Building, Sales Management, Software Project..., Business Process..., Integration, CRM, Cloud Computing, PMO, Management, Software Industry, Business Analysis, Start-ups, Project Planning, Business Development, Business Process, Professional Services, Mobile Devices, Budgets, Data Warehousing, Process Improvement, IT Strategy, Governance
Education
Excelsior College 1975 — 1978
BSBA, Management
CSAA Manager, ITAAA Insurance
California State Automobile Association (AAA) 2005 - Present
WMC Mortgage 2004 - 2005
WellPoint 1997 - 2004
Paramount Pictures 1995 - 1997
SunAmerica 1990 - 1995
Mileage Plus 1984 - 1990
Westlake Data Center / American Savings 1982 - 1984
Applied Computer Services 1979 - 1981
Skills
SDLC, Vendor Management, Requirements Gathering, ITIL, IT Service Management, SharePoint, PMP, Change Management, Visio, Security, Business Intelligence, Project Portfolio..., PMO, Business Process, IT Operations, Resource Management, Business Analysis, Process Improvement, Disaster Recovery, IT Management, IT Strategy, Data Warehousing, Systems Analysis, Data Center, Enterprise Architecture, Business Process..., Requirements Analysis, Software Project..., Microsoft SQL Server, Solution Architecture, SQL, Integration
Education
California State University-Northridge 1977 — 1981
Pre-Medical, 3.5
El Camino Real High School 1975 — 1977
California State Scholarship Gold Seal, Physics, 3.8
MHI Global May 2015 - Present
Impact Learning Systems, an MHI Global Company December 2014 - May 2015
Impact Learning Systems January 2014 - December 2014
Allstate April 2012 - January 2014
Northern January 1997 - January 2009
AAA Travel 2007 - 2009
AAA 1997 - 2009
CSAA 1997 - 2009
Patty A. Tucek January 2001 - January 2002
CSAA January 1997 - January 2001
Skills
Training & Development, Strategic Planning, Coaching, Property & Casualty..., Call Center, Employee Training, Travel Management, Member Relations, Membership Growth, PowerPoint, Internal Audit, Microsoft Excel, Operations Management, Sales Management, Team Building, Team Management, Cross-functional Team..., Internal Communications, Office Administration, Project Management, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Report Writing, Internal Controls, Corporate Communications, Community Development, Strategic Communications, Employee Relations, Building Relationships, Cross Selling, Employee Engagement, Empathy, Creative Problem Solving, Problem Management, Community Outreach, Compassion, Liaison, Leadership Development, Insurance, Sales Operations, Training, Budgets, Marketing, Sales, Business Planning, Management, Change Management, Business Development
Education
Fresno City College 1980 — 1981
General Studies
Mariposa County High School 1976 — 1980
Bank of the West 2015 - 2015
Charles Schwab 2011 - 2013
Wells Fargo Bank September 2009 - December 2010
Charles Schwab 2007 - 2008
Wells Fargo Bank October 2005 - November 2006
Charles Schwab & Co April 2004 - December 2004
CSAA August 2002 - October 2003
Charles Schwab & Co November 1996 - October 2001
U.B. Networks June 1995 - November 1996
California State University, Long Beach 1993 - 1995
Skills
Project Portfolio..., Program Management, Project Management, Enterprise Architecture, Software Project..., Cross-functional Team..., Project Planning, CRM, Project Execution, Staff Management, Program Planning, Program Implementation, Project Implementation, Distributed Team..., Team Management, Agile Project Management, Business Analysis, Agile Methodologies, Software Development, Vendor Management, PMO
Education
California State University-Long Beach 1990 — 1993
Master's degree, Computer Science, 4.00
California State University-Long Beach 1986 — 1990
Bachelor's degree, Computer Science
Amgen July 2015 - Present
VMware November 2014 - June 2015
Workday December 2013 - June 2014
EMC March 2013 - December 2013
AAA Northern California, Nevada, & Utah 2002 - March 2013
AAA June 2001 - March 2013
CSAA June 2001 - March 2013
PMI Phoenix Chapter February 2012 - December 2012
PMI Phoenix Chapter July 2008 - January 2012
TMP Worldwide June 2000 - January 2001
Skills
Strategy, Process Improvement, Software Development, Project Management, SDLC, Management, Agile Methodologies, Leadership, Software Project..., Testing, IT Strategy, Business Intelligence, Integration, Scrum, Cross-functional Team..., Entrepreneurship, Enterprise Architecture, PMP, Cloud Computing, Agile Project Management, Solution Architecture, Strategic Planning, Change Management, CRM, Business Process..., ITIL, IT Service Management, Android, SOA, SaaS, Product Management
Education
Thunderbird School of Global Management 2008 — 2009
MBA
The George Washington University 2005 — 2005
Masters Certificate
UC Berkeley Extension 2004 — 2004
UC Extension, Santa Cruze 2000 — 2000
Alliance Française de Delhi 1997 — 1999
Diplome de Langue Française
Aligarh Muslim University 1990 — 1996
Engineering
Insan School, Kishanganj, Bihar, India 1982 — 1987
Secondary School
Holy Cross Convent School, Darbhanga, Bihar, India 1978 — 1981
Primary Education
CSAA April 1990 - April 2009
Immanuel Presbyterian Church July 1998 - June 2002
Skills
Travel Planning
Education
Project Hired 2011 — 2011
Work2Future 2010 — 2011
AAA Travel Agent Training Center 2009 — 2009
Certificates of Completion, Travel
Foothill College 1990 — 1992
AS, Travel Careers
William Jessup University 1980 — 1984
BS, Theology and Music
William Jessup University
BS, Theology and Music
Disneyland Resort March 2011 - Present
Affiliate of Ceres World Travel May 2008 - Present
West Coast Travel May 2006 - Present
CSAA January 1999 - July 2005
Calfiornia State Auto Assn January 1999 - July 2005
Skills
Leadership, Microsoft Office, Leisure Travel, Hotels, Cruises, Customer Service, Online Travel, Vacation, Sales, Airlines, Call Centers, Food & Beverage, Hospitality, Car Rental, Training, Social Media, Management, PowerPoint, Microsoft Word, Public Speaking, Team Leadership, Event Management, Event Planning
Education
Colorado Technical University 2006 — 2009
BSBA, Bachelors of Science in Business Administration in Concentration of Healthcare Management
Colorado Technical University 2006 — 2009
BSBA, BSBA in Health Care Management
BB&T October 2013 - Present
California State Automobile Association December 2012 - September 2013
BB&T September 2011 - February 2012
CSAA December 2007 - August 2008
California State Automobile Association November 2007 - August 2008
Skills
Applicant Tracking..., Employee Benefits, Management, Recruiting, Customer Service, Insurance, Human Resources, Employee Relations, System Administration, HRIS, Onboarding, Talent Acquisition, Sales, Training
Education
San Jose State University 2007 — 2011
B.S. degree (Cum Laude), Human Resource Management Major / Economics Minor
Concordia University 2006 — 2007
Zenith Talent at Google February 2015 - Present
Robert Half at Wells Fargo December 2014 - February 2015
Robert Half at JP Morgan Chase March 2014 - July 2014
Colonial Life May 2012 - March 2014
Staffmark at Bank of America April 2011 - January 2014
American Income Life November 2011 - March 2012
Macy's November 2010 - January 2011
MAPFRE August 2009 - September 2009
WaMu September 2008 - March 2009
CSAA November 2003 - August 2008
Skills
Underwriting, Risk Management, Benefits Administration, f, 10 Key, Microsoft Office, Microsoft Word, Quality Assurance, Risk Assessment, Typing, Windows
Education
California State University-Sacramento
B.A., Criminal Justice
Q Analysts LLC April 2015 - Present
TechMahindra\AT&T October 2013 - January 2015
AT&T( Tech Mahindra) November 2013 - 2014
AT&T Communications (ACCENTURE/ISSYMETRY) February 2013 - November 2013
AT&T Telecommunications (Survis Contract Position) October 2009 - October 2012
Lawrence Livermore National Laboratory September 2006 - July 2008
CSAA May 2005 - July 2006
CSAA August 2002 - May 2005
AT&T Communications January 1999 - December 2001
AT&T Communications December 1996 - December 1998
Skills
Telecommunications, Cross-functional Team..., Management, Leadership, Customer Service, Project Planning, Customer Satisfaction, Project Management, Call Centers, Testing, Quality Assurance, PMP, Sales, Program Management, Vendor Management, Integration, Product Development, Process Improvement, Software Documentation, CRM, Strategy, Microsoft Office, SDLC, Business Process..., Time Management, Business Analysis, Wireless, Call Center, Data Analysis, Change Management, Product Management, Troubleshooting, Scrum Master Certified, Scrum Product Certified, Agile & Waterfall...
Education
Merced College 1975 — 1977
Business/Commerce, General
Modesto JC
Business Administration
Atwater High School
High School Diploma, College Prep
Cuesta College
Some College, Criminology
Watermarks March 2014 - Present
BlackRock July 2006 - February 2014
Wells Fargo Bank May 2004 - July 2006
CSAA July 2002 - May 2004
Food.com 2002 - 2002
Skills
Business Analysis, Management, Integration, Business Process, SDLC, Enterprise Software, Agile Methodologies, CRM, Portfolio Management, Consulting
Education
Dalhousie University 1993 — 1995
MBA
Western University 1985 — 1988
BA, ACS
Patricio Services LLC February 2015 - Present
Project Management Institute, SF Bay Area Chapter January 2014 - Present
CSAA Insurance Group, an AAA Insurer April 2013 - December 2013
Berkeley City Commission February 2011 - February 2013
Meiklejohn Civil LIberties Institute March 2010 - December 2010
EDS March 2008 - August 2008
EDS 1997 - February 2008
CSAA 1981 - 1997
Skills
PMP, Requirements Analysis, Release Management, Cross-functional Team..., Customer Relations, Customer Service, ITIL Foundation 2011..., MS Project, ITIL, Budgets, Software Development, Strategic Planning, Management, Software Project..., Data Warehousing, Project Management, Leadership, Databases, CRM, Architecture, Program Management, Scrum, Enterprise Architecture, Organizational..., Vendor Management, PMO, Business Analysis, SDLC, Microsoft Project
Education
California Institute of Integral Studies 2009 — 2010
BA, Interdisciplinary Studies
City College of San Francisco 1980 — 1981
Certificate of Proficiency, Computer Programming
Service Employees International Union Local 1000 May 2011 - Present
California State Employees Association December 2009 - May 2011
Blue Shield of California 2008 - February 2010
Delegata 2007 - 2008
CSAA January 2002 - January 2007
HealthWare Solutions 2006 - 2007
Docent 2001 - 2001
Compuware 1998 - 2001
Skills
Cloud Applications, SDLC, Program Management, IT Strategy, Project Portfolio..., Project Management, Executive Management, PMO, Training, Access, Executive Managment, Change Management, Performance Management, Strategic Planning, Cross-functional Team..., Security, Business Analysis, IT Management, Management, Strategy, Leadership, Vendor Management, PMP, Disaster Recovery, Business Process, Enterprise Architecture, Enterprise Software, Data Center, Governance, Outsourcing, Risk Management, Agile Methodologies, Software Development, Process Improvement, Business Process..., Project Planning, Quality Assurance, Analysis, Business Intelligence, Information Technology, Software Project..., Visio, Integration, SharePoint, Virtualization, Microsoft SQL Server, Team Management, ITIL, Networking, Software Documentation
Education
Regis University 2012 — 2014
Masters of Science, Information Technology Management
Cornell University 2007 — 2007
Executive Leadership, Johnson School of Business
Saint Mary's College of California 1985 — 1989
Bachelors of Science, Business, Economics and French
De Anza High School 1981 — 1985
HP, Aspirant Technologies Contractor August 2011 - Present
Walz Group April 2009 - August 2011
CSAA March 2005 - October 2008
Unitrin Direct Insurance Company April 2002 - March 2005
Phogenix Imaging May 2001 - December 2001
Document Sciences May 2000 - January 2001
Aurora Biosciences September 1999 - January 2000
Altris Software, Inc. September 1997 - September 1999
Skills
Document Management, Management, Software Quality..., Quality Assurance, Testing, Insurance, Requirements Analysis, Project Management, Process Improvement, XML, Analysis, Visio, Program Management, Change Management, Access, Windows, Software Documentation, SQL, .NET, Microsoft Office
Education
East Stroudsburg University of Pennsylvania
Sociology
Penn State University
Bachelor of Arts, Social Work
West Chester University of Pennsylvania
Linguistics (Graduate)
AAA Northern California, Nevada & Utah December 2012 - Present
CSAA August 1999 - June 2012
Apria Healthcare January 1995 - June 1999
TCI Cable September 1985 - October 1994
Skills
Mobile Devices, Process Improvement, Call Centers, Cross-functional Team..., Vendor Management, Leadership, Business Analysis, Business Process..., Program Management, CRM, Training, Management, Customer Satisfaction
Education
Diablo Valley College 1981 — 1983
AA
Ygnacio Valley High School 1977 — 1981
Diploma of Graduation
San Joaquin General Hospital November 2014 - Present
Registered Nurse July 2014 - October 2014
SJDC Alumni May 2014 - July 2014
Solar Universe September 2011 - June 2014
San Joaquin Delta College January 2012 - May 2014
Build-A-Bear Workshop February 2008 - July 2009
CSAA January 2003 - 2008
AAA of Northern California, Nevada & Utah (formerly CSAA) 2003 - 2008
Skills
Program Management, Staff Development, Project Management, Leadership, Management, Team Building, Team Leadership, Training, Coaching, Strategic Planning, Change Management, Customer Service, Disaster Recovery, Product Development, Process Improvement, Business Analysis, Sales, Call Centers, Project Planning, Business Process..., Performance Management, Teamwork, Strategy, Budgets, Recruiting, Time Management, Analysis, Vendor Management, Cross-functional Team..., Operations Management, Leadership Development
Education
California State University-Stanislaus 1994 — 1998
BA, English/Political Science
EXTRACTABLE August 2015 - Present
HDMZ (HDM + Zoomedia) July 2014 - August 2015
Tata Communications November 2010 - June 2014
LaunchSquad 2010 - 2014
BitGravity (acquired by Tata Communications) November 2010 - November 2011
Viscira January 2009 - October 2010
Dogwood Communications January 2009 - March 2010
Skidmore Owings & Merrill LLP (SOM) May 2004 - December 2008
Official Design Agency (acquired by WCG) January 2004 - May 2004
CSAA February 2004 - March 2004
Skills
Graphic Design, Typography, Art Direction, Video, User Interface, Interaction Design, User Experience, Art, Graphics, Creative Direction, User Interface Design, Brochures, Copywriting, Email Marketing, Photography
Education
Academy of Art University 1999 — 2003
Bachelor’s Degree, Graphic Design
Umpqua Bank November 2009 - Present
A&R Insurance and Financial Services, LLC July 2006 - November 2009
CSAA July 2002 - April 2006
Skills
Lines Of Credit, Insurance, Leadership, Banking, Strategic Planning, Marketing, Loans, Training, Customer Service, Team Building, Commercial Banking, Small Business, Merchant Services, Sales, Small Business Lending, Underwriting, Mortgage Lending, Commercial Lending
Education
Edmonds Community College
Business
Cascade High School 1990 — 1994
AAA Northern California, Nevada, & Utah 1998 - Present
CSAA 1998 - 2008
Skills
Insurance, Vendor Management, Property & Casualty..., Business Intelligence
Education
California State University-Sacramento 1990 — 2004
BS, Business
CSAA INDEPENDENT REPRESENTATIVEACNJune 2008 - Present
General Motors March 2002 - September 2002
Education
California State University-Sacramento 2000 — 2002
N/A, GENERAL
AAA Northern California, Nevada & Utah October 2014 - Present
AAA Northern California, Nevada & Utah November 2012 - October 2014
CSAA March 2008 - November 2012
AAA Life Insurance; CSAA November 2005 - March 2008
New York Life Insurance October 2002 - November 2005
SBC July 1996 - May 2003
Skills
Trustee, Retirement Planning, Project Planning, Marketing, Insurance, Management, Training, Life Insurance, Strategic Financial..., Sales, Fixed Annuities, Leadership, Recruiting, Small Business, Employee Benefits, Finance, Public Speaking, Sales Management, Financial Planning, Team Building, Underwriting, Customer Service, Term Life Insurance
Education
California State University-Fullerton 2006 — 2007
Certificate of Fiduciary Management
University of Colorado at Boulder 1993 — 1995
BS
California State University-Fullerton 1990 — 1991
AAA 1998 - Present
NCFIA 1998 - 2013
CSAA 1983 - 1998
Skills
Property & Casualty..., Insurance, Legal Liability, Claim, Fraud, Claims Investigations, Umbrella Insurance, Claims Management, Casualty, General Insurance, Property Damage, Liability, Litigation, Insurance Law, Workers Compensation, Underwriting, Professional Liability, Casualty Claims, Homeowners, Commercial Insurance, Casualty Insurance
Education
San Francisco State University
BA
City College of San Francisco
Associates of Arts
State University of New York College at Fredonia
CA September 2014 - Present
UCSF Medical Center August 2010 - September 2014
John Muir Medical Center March 2009 - December 2009
CSAA 2008 - 2009
Paychex April 2000 - April 2006
Skills
Healthcare, HIPAA, Statistics, Analysis, Hospitals, Human Resources, Payroll, ADP Payroll, Paychex, SAP, Employee Benefits, Garnishments, Pensions, Workers Compensation, Union
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Human Resources Management/Personnel Administration, General
Chabot College 2010 — 2012
Associates, Business Management / Human Resources
Lowell High School 1992 — 1996
Diploma, Basic Education
Katherine Delmar Burke School 1985 — 1992
Terasoft Analytics - Clients - Netpace, Adaptive, I32K 2014 - Present
Terasoft Analytics, Inc. San Jose, CA 2011 - 2014
IBM Global Business Services May 2010 - March 2011
Kaiser Permanente April 2008 - March 2010
Accenture July 2006 - April 2008
CSAA March 2001 - July 2006
Terasoft Solutions, Inc April 1997 - February 2001
Adobe, Chevron, Xilinx, Lockheed Martin, Informix, The World Bank, Terasoft January 1991 - March 1997
Skills
Business Intelligence, Data Warehousing, Master Data Management, Enterprise Architecture, Business Objects, Data Warehouse..., Program Management, SDLC, Informatica, Analytics, Data Modeling, Oracle, ETL, Data Governance, Big Data, Cognos, Data Quality, Teradata, Hadoop, Business Process, Solution Architecture, SAP BW, SAS, Architectures, Information Management, Data Integration, Agile Project Management, Integration, Requirements Gathering, Architecture, C-Level Executive, C-Level Consulting, C-Level Leadership, Supply Chain Management, SAP Business Objects..., MDM, Metadata Management, Business Intelligence..., Performance Tuning, Dimensional Modeling, Map Reduce, Hive, HBase, Sqoop, Cloudera Manager, HDFS, Hue, Java, R
Education
Annamalai University
Certificate in Computer Programming
Madurai Kamaraj University
BS
St. Mary's College of California
MBA
Albertsons Safeway August 2013 - Present
Safeway September 2008 - Present
DHAP Digital November 2007 - May 2008
Sephora February 2007 - November 2007
CSAA September 2004 - February 2007
Macromedia June 2004 - September 2004
Kaiser Permenante 2002 - 2004
Charles Schwab January 1997 - November 2002
Milpitas Square, LLC June 1994 - January 1997
Skills
Scrum, PMO, Program Management, CRM, E-commerce, Vendor Management, Project Portfolio..., Business Analysis, Project Management, SDLC, PMP, Cross-functional Team..., Resource Management, Agile Project Management, Retail, Enterprise Architecture, Performance Management, Project Planning, Budget Monitoring, Agile, Contract Negotiation, Procurement, Claims Handling, Insurance, Investment Brokerage, Certified Scrum Master..., Product Management, Product Development, Business Process..., real estate, Real Estate Transactions, Corporate Real Estate, HRIS, peoples, Financial Accounting, Change Management, Management, Process Improvement, Leadership, Project Delivery, Salesforce.com, Data Center, Analysis, Agile Methodologies, Consulting, IT Strategy, Budgets, Business Intelligence, IT Management, Strategy
Education
University of San Francisco 2004 — 2006
Bachelor of Science (BS), Computer Information Systems
Babson College 1990 — 1994
Int'l Business, Marketing Concentration
CTS June 2005 - Present
Affiliated Computer Services December 2010 - August 2014
The Hartford November 2009 - December 2010
CSAA April 2007 - November 2009
24X7 HUON Availability project January 2006 - February 2007
Skills
Quality Center, Test Management, Agile Methodologies, Test Automation
Education
Coimbatore Institute of Technology 2002 — 2005
B.Sc, Applied Sciences
OptumRx September 2014 - Present
OptumRx October 2010 - September 2014
United Health Care/Sierra Health Services August 2008 - October 2010
CSAA November 2007 - June 2008
Kaiser Permanente- Program Office May 2006 - November 2007
Prescription Solutions March 2002 - May 2006
PacifiCare Health Systems February 2001 - March 2002
Skills
Healthcare, Analysis, Sales, HIPAA, Business Analysis, Account Management, Budgets, Medicare, Management, CRM, Business Intelligence, Research, Visio, Healthcare Information..., Financial Analysis, Managed Care, Forecasting, Process Improvement, Medicaid, Outlook, Access, Time Management, Health Insurance, Healthcare Management, Data Analysis, Project Management, Team Building
Education
University of Southern California 2002 — 2008
Master's, Health Administration
California State University-Long Beach 1996 — 2000
B.S., Health Care Administration
Rosary High School
Accenture September 2015 - Present
Acquity Group, Part of Accenture Interactive July 2013 - August 2015
Acquity Group November 2011 - June 2013
CDI June 2011 - November 2011
All Star Directories October 2008 - May 2011
CSAA July 2007 - September 2008
McKesson Specialty March 2006 - July 2007
Apollo Group, Inc April 2004 - March 2006
Choice Hotels International June 1998 - March 2004
Skills
Agile Methodologies, JUnit, XML, SDLC, Subversion, Spring, SOA, Software Development, Test Automation, Maven, Ant, Oracle, Software Project..., Java Enterprise Edition, Java, Groovy, WebDriver, TestNG, JIRA, Confluence, SpiraTest, Integration Testing, Unit Testing, Functional Testing, Quality Assurance, Software Quality..., Play Framework, Software Consulting, Coaching, Employee Training, Technical Training, Leadership, Team Leadership, Cross-functional Team..., Technical Leadership, Thought Leadership, Strategy, IT Strategy, Architectural Design, Software Design, deliverables, hybris, Regression Testing, User Acceptance Testing, System Testing, Manual Testing, testing, Usability Testing, Penetration Testing, Agile Testing
Education
Norwich University 2014 — 2016
Master's Degree, Information Security and Assurance, 4.0
DeVry University Phoenix 1996 — 1999
Bachelor's degree, Computer and Information Sciences, General, Cum Laude Honors
Okta, Inc. 2015 - Present
New Relic, Inc. February 2015 - June 2015
Genesys Labs September 2013 - October 2014
Badgeville March 2013 - May 2013
Stanford Hospital and Clinics July 2012 - March 2013
Coit Group March 2008 - July 2012
McAfee Inc August 2007 - December 2007
Vontu Inc January 2007 - July 2007
Visto Corporation November 2005 - December 2006
CSAA February 2005 - November 2005
Skills
Recruiting, Management, Internet Recruiting, Sourcing, Benefits Negotiation, Screening, Talent Acquisition, Hiring, Employee Benefits, Applicant Tracking..., Technical Recruiting
Education
California State University-Chico
Business Administration/Finance
marin catholic
marin catholic
marin catholic
Google April 2013 - Present
NetApp November 2012 - April 2013
Rose International May 2012 - November 2012
Sony Ericsson May 2010 - May 2012
Cisco System September 2004 - April 2010
Robert Half Technology 2003 - 2004
You've Got It Maid 2001 - 2002
Cadence Design Systems 2001 - 2001
CSAA 1999 - 2001
Cadence Design Systems 1998 - 1998
Skills
Oracle, Oracle SQL, MySQL, Perl, MS Project, Word, Excel, VBA, Data Analysis, Data Warehousing, XML, PL/SQL, CRM software, DBI, Database Design, ETL, Pentaho, Business Intelligence, Business Analysis, SQL Server, Unix, Linux, ODBC, C, Sybase, HTML, Access, Erwin, TCL, Visio, T-SQL, Crystal Reports, JavaScript, Siebel, Mac OS, SCCS, RCS, SQL, Databases, ClearCase, VSS, Software Project..., Solaris, Unix Shell Scripting, Visual Basic, Software Development, Shell Scripting, Software Engineering, Data Modeling, Data Structures
Education
The George Washington University 2008 — 2009
Associate Certificate, Project Management
California State University-East Bay 1981 — 1984
BS, Computer Science
Irvington High School 1977 — 1981
First Republic Bank January 2015 - Present
First Republic Bank June 2012 - Present
eMediafund LLC December 2011 - March 2012
Stokley Properties December 2009 - March 2012
Buyers Brokers Realty October 2003 - December 2009
CSAA June 2002 - October 2003
Clorox July 2001 - January 2002
Kaiser Permanente May 2001 - July 2001
Visa July 2000 - April 2001
Acuson April 1996 - June 2000
Skills
MS Project, Microsoft Office, Project Coordination, Social Media, Negotiation, Real Estate, Production Planning
Education
California Polytechnic State University-San Luis Obispo 1987 — 1992
BS, Industrial Technology
United Health Group February 2014 - Present
SHPS July 2010 - January 2014
Assurant Specialty Property July 2009 - January 2010
AAA 2006 - 2009
AAA NCNU April 2006 - November 2008
AAA Northern CA., Nevada, Utah April 2006 - March 2008
CSAA 2006 - 2008
CSAA / AAA 2006 - 2008
CSAA / AAA 2006 - 2008
CSC 2004 - 2006
Skills
Coaching, IT Strategy, Leadership, Human Resources, Business Analysis, CRM, Organizational..., Change Management, Management, Project Management, Talent Management, Team Building, Gap Analysis, SDLC, Requirements Gathering, Customer Service, Vendor Management, Cross-functional Team...
Education
Elmhurst College 1972 — 1974
Business Administration, Marketing
Indiana State University 1968 — 1972
Math
Insight Global January 2014 - February 2014
TEKsystems March 2013 - July 2013
INT Technologies March 2012 - December 2012
cPrime, Inc. May 2011 - December 2011
United Airlines April 2009 - May 2011
Bare Escentuals April 2006 - October 2008
Magley & Associates September 2004 - April 2006
CSAA 2002 - 2004
Education
Alliance College
BS, Math
Duquesne University
Enrolled in MBA Program
CSAA Insurance Group July 1996 - Present
CSAA 1996 - 2008
National Power Company 1992 - June 1996
Skills
Business Analysis, Process Improvement, Business Process..., PeopleSoft, Accounts Payable, Requirements Gathering, Vendor Management, Team Building, Purchasing, Finance, Analysis, Cross-functional Team..., Budgets, Access, ERP
Education
Golden Gate University 1991 — 1993
BS, Accounting
City College of San Francisco 1985 — 1987
AA, General Ed
Deane & Company 2012 - Present
Proven Insurance Services 2012 - 2012
CSAA 2004 - 2009
E*TRADE Financial 1999 - 2004
Skills
Customer Service, Sales, PC Support, Technical Support, Insurance, Process Improvement, Call Center, Team Building, Coaching, Strategic Planning, Sales Management, Customer Satisfaction, Training, Life Insurance, Software Documentation, Outlook, Needs Analysis, System Administration, Call Centers, Salesforce.com, Vendor Management, Leadership
Education
American River College 2009 — 2013
Associate of Science (A.S.), Computer Networking - Windows Concentration
American River College 2009 — 2013
Associate of Science (A.S.), PC Support Management
Santa Clara University - Leavey School of Business 2001 — 2003
Certification, Certified Equity Professional
Shadi Kashefi Design December 2011 - Present
Nest March 2014 - August 2014
Oracle February 2013 - June 2013
Landor Associates July 2012 - February 2013
Hatch Design LLC June 2008 - December 2011
Chen Design Associates March 2007 - February 2008
Chen Design Associates January 2007 - March 2007
CSAA May 2003 - February 2006
Skills
Typography, Corporate Identity, Art Direction, Graphic Design, Packaging, Visual Communication, User Experience, Interaction Design, Creative Direction, Graphics, Brochures, Collateral, Logo Design, Concept Development, Branding & Identity, Information Design, Illustration, Information Architecture, Experience Design, InDesign, User Interface Design
Education
Academy of Art University
Graphic Design
General Assembly 2014 — 2015
User Experience Design
Tarnow Doors June 2012 - Present
Reliv International August 2011 - 2012
EP Container Corp. May 2010 - May 2011
EP Container Corp. January 2010 - May 2010
Merage Jewish Community Center of Orange County 2007 - 2010
CSAA October 2007 - October 2008
Outback Steakhouse 1999 - 2007
Option One Mortgage March 2004 - February 2006
Skills
Public Speaking, Customer Service, Social Media, Event Planning, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Marketing, Nutrition, Fitness, Microsoft Office, Coaching, Fundraising, Team Building, Social Networking, Sales, Leadership Development
Education
Eastern Michigan University 1998 — 2000
Orange Coast College
Business Administration
Edge Management Consulting, LLC August 2009 - Present
CSAA June 2007 - August 2009
Joe Bruno and Marie Bruno, PLC June 2004 - May 2007
Plant Equipment 1999 - 2004
City of Mesa, AZ 1997 - 1999
TDA, Inc 1995 - 1997
City of Phoenix, AZ 1990 - 1995
Sprint 1990 - 1990
Skills
Program Management, Strategic Planning, Process Improvement, Project Management, Business Analysis, Management Consulting, Vendor Management, Team Management, Team Building, IT Strategy, Leadership, Budgets, Team Leadership, Negotiation, CRM, Governance, Software Project..., Business Development, Training, PMO, SDLC, Business Process..., Contract Management, Strategy, Change Management, Management, Cross-functional Team..., Integration, Business Process, PMP, Project Portfolio..., Business Intelligence, Risk Management, Product Management, Networking, IT Management, Project Planning, Analysis, Outsourcing, Business Strategy, Enterprise Software
Education
Chapman University
Masters, Business
Morton East
Morton East
University at Albany, SUNY
BS
Albert Shafsky House B&B AdministrationEl Dorado County - Department of Mental HealthJuly 2007 - Present
Albert Shafsky House Bed and Breakfast June 2002 - Present
CSAA 1988 - 2002
Skills
Customer Service, Hospitality, Sales, Marketing, Team Building, Branding & Identity, Social Media Marketing, Social Networking, Tourism, Food & Beverage, Hotels, Newsletters, Marketing Strategy, Public Speaking
Education
Columbia Southern University 2006 — 2007
MBA, Hospitality & Tourism
St. Mary's College of Moraga
BA, Management
Kaiser Foundation Health Plan September 2010 - April 2012
Visto October 2007 - March 2008
PwC October 2005 - March 2007
CSAA July 2003 - March 2005
Accenture August 1996 - September 2001
Wells Fargo Bank 1994 - 1996
Wells Fargo 1994 - 1996
SBC 1988 - 1990
SBC )formerly Pacific Bell) 1988 - 1990
Bell Labs 1978 - 1988
Skills
SDLC, Program Management, Cross-functional Team..., PMP, Integration
Education
DePaul University 1985 — 1988
mscs
UCSF January 2007 - Present
CSAA October 1998 - December 2006
Axean, Inc October 1997 - April 1998
Nestlé Beverage Company 1994 - 1997
Skills
Workshop Facilitation, Business Process Mapping, Business Analysis, Business Process..., Analysis, Project Planning, MS Project, Software Documentation, User Acceptance Testing, Management, Leadership, Process Improvement, Customer Service, Data Analysis, Information Technology, Business Requirements, SDLC, Systems Analysis
Education
California State University Sacramento
BS, Business Administration
CSAA December 2000 - July 2008
CalFarm Insurance December 1985 - April 1999
Orion Group June 1982 - December 1985
Argonaut Insurance November 1974 - June 1982
Great American Insurance March 1973 - November 1974
Skills
Casualty, General Insurance, Insurance, Property & Casualty..., Underwriting, Actuarial Science, Pricing, Homeowners, Ratemaking, Loss Reserving, Reinsurance, Liability, Workers Compensation, Commercial Lines, Commercial Insurance, Umbrella Insurance, Professional Liability, Legal Liability, Claim, Claims Management, Brokers, Casualty Insurance
Education
University of California, Davis - Graduate School of Management
MBA, Finance, Organizational Behavior
California State University-East Bay
MS, Statistics
California State University-Sacramento
BA, Mathematics
University of California, Berkeley
Engineering
SHIELD ONE INSURANCE SERVICES May 2005 - Present
CSAA September 1998 - December 2004
CSAA February 1988 - September 1998
Skills
Commercial Insurance, General Insurance, Property & Casualty..., Insurance Solutions, Health Insurance, Claims, Insurance, Claim, Umbrella Insurance, Training, Liability, Workers Compensation, Underwriting, Property Damage, Legal Liability, Professional Liability, Homeowners, Commercial Lines, Casualty, Life Insurance, Reinsurance, Liability Analysis, Subrogation, Claims Management, Claims Handling, Term Life Insurance, Claim Investigation, Excess
Education
California State University-Hayward - School of Business and Economics 1990 — 1996
B.S., ACCOUNTING
Chabot College 1986 — 1990
A.A., General Education
IBM FriendDahlem Group2008 - Present
Satyam Computer Services Ltd 1999 - Present
Intersoft 1994 - Present
US Senate 2010 - 2011
Unisys 2008 - 2010
Unisys 2006 - 2010
CSAA 2008 - 2008
PriceWaterhouseCoopers 1999 - 2002
Prudential Insurance 2000 - 2001
Aegon 1997 - 1999
Skills
Management, Requirements Analysis, PeopleSoft, Business Intelligence, Requirements Gathering, Program Management, ERP, Business Process, PMP, Software Project..., SDLC, Enterprise Architecture, Integration, Business Analysis
Education
Bharathiar University 1987 — 1991
BE
Birla Institute of Technology and Science, Pilani
CSAA July 2008 - Present
AAA NCNU June 2008 - Present
Education
California State University Stanislaus 1989 — 1991
Esurance May 2008 - Present
CSAA April 1993 - August 2007
Jeffrey M. Duncan Consulting April 1992 - April 1993
Mercer Managment Consulting 1986 - 1990
Strategic Planning Associates 1986 - 1990
IBM 1981 - 1982
Education
Stanford University Graduate School of Business 1984 — 1986
MBA
California Polytechnic State University-San Luis Obispo 1976 — 1980
BSIE, Industrial Engineering
St. Joseph's High School
CSAA Project ManagerAAA2003 - Present
Education
California State University Stanislaus 1997 — 1999
AAA NCNU September 1991 - Present
AAA January 2003 - July 2007
CSAA November 2000 - January 2003
Skills
Change Leadership, Customer Experience, Sales Management, Insurance, Salesforce.com, Cross-functional Team..., Team Building, Underwriting, Property & Casualty..., Change Management, Leadership, Coaching, Sales Operations, Sales, Customer Retention, Management, Call Centers, Casualty, General Insurance, Business Planning, New Business Development, Process Improvement, Training, Marketing, Strategic Planning, Umbrella Insurance, Customer Service, Customer Satisfaction, Liability, Selling, Direct Sales, Account Management, CRM, Strategy, Vendor Management, Term Life Insurance, Universal Life, Homeowners, Sales Process, Life Insurance, Human Resources, Operations Management, Budgets, Employee Engagement, Time Management, Commercial Insurance, Program Management, Executive Management, Commercial Lines, Employee Benefits
Education
California State University-Hayward - School of Business and Economics 1983 — 1987
Bachelor of Science (B.S.), New Ventures
Full Motion Training 2010 - Present
GLDS January 1993 - Present
Jostens 1987 - 1992
CSAA 1984 - 1987
Walker Interactive 1984 - 1985
Emery Mining Corp. January 1983 - May 1984
Skills
Product Management, Management, Major Accounts, Software, Contract Negotiation, Team Leadership, Strategic Partnerships, Software Development, Start-ups, Operations Management, Instrument Rated Pilot, SaaS, Training, Enterprise Software, Integration, Networking
Education
University of San Francisco 1985 — 1987
B.S.
Utah Valley University 1980 — 1982
A.A.S
Brigham Young University 1973 — 1974
Orem High School 1970 — 1973
Gap Inc. November 2000 - Present
McKesson September 1996 - October 2000
McKesson Provider Technologies 1995 - 2000
California State Automobile Association (AAA) September 1980 - September 1996
CSAA 1980 - 1996
Skills
Business Intelligence, Agile Methodologies, IT Strategy, SDLC, Business Analysis, Enterprise Architecture, Vendor Management, Management, Cross-functional Team..., Business Objects, Program Management, Project Management, IT Management, Requirements Analysis, Oracle, Data Warehousing, Software Project..., Business Process, Leadership, Process Improvement, PMP, Integration, Project Planning
Education
University of California, San Diego 1976 — 1978
BioChemistry, Pyschology
California State University-Hayward - School of Business and Economics 1980 — 1981
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fireman's Fund Insurance Company February 2014 - Present
Travelers Insurance October 2009 - November 2013
Travelers Insurance March 2008 - October 2009
AIG July 2006 - March 2008
Farmers Insurance January 2004 - July 2006
Farmers Insurance June 2002 - January 2004
California State Automobile Association (AAA) 1999 - 2002
CSAA 1984 - 2002
Skills
Claim, Liability, Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Claims Management, Casualty, Commercial Lines, Risk Management, Legal Liability, Casualty Insurance, Claim Investigation, Health Insurance, Professional Liability, Subrogation
Education
Tulane University
BS Engineering, Biomedical/Medical Engineering
City College of San Francisco
Financial Accounting & Statistics
Schiller College, Madrid, Spain
Political Science and Government
Sacramento Regional Transit May 2013 - Present
Sacramento Regional Transit December 2008 - May 2013
CSAA October 1996 - January 2009
Skills
Direct Client..., ADA compliance, Americans with..., Analysis, Interviews, Call Centers, Public Transport, Process Improvement, Windows 7, SharePoint, Help Desk Support, Insurance, Troubleshooting, Administration, Supervisory Skills, Customer Satisfaction, Customer Service, Project Management, Team Building, Management, Coaching, Program Management
Education
California State University-Sacramento
Solano Community College
First Republic Bank July 2014 - Present
Tapjoy.com November 2013 - April 2014
Apollo Group August 2010 - October 2013
XOMA September 2007 - June 2010
Applied Biosystems January 2007 - September 2007
Landor Associates 2005 - 2007
CSAA 2003 - 2005
Skills
Hyperion Planning, Business Case, Expense Management, Performance Management, Hyperion Enterprise, Social Skills, Financial Analysis, Process Improvement, Cross-functional Team..., Intermediate SQL, Budgets, Hyperion, Financial Forecasting, Forecasting
Education
Indiana University - Kelley School of Business 2000 — 2002
MBA, Finance
Cornell University 1987 — 1991
BS, Business Management
AmeriGas Propane October 2011 - August 2012
Sprint Nextel April 2010 - January 2011
CSAA January 2000 - August 2009
O'Brien & Associates November 1998 - December 1999
Skills
Customer Service, Call Centers, Microsoft Excel, Marketing, Microsoft Word, Account Management, Management, Insurance, Leadership, Salesforce.com, Analysis, Outlook, Time Management, Forecasting, Banking, Team Leadership, Customer Satisfaction, Customer Retention, Microsoft Office, Recruiting, Training, Sales
Education
University of Phoenix-Sacramento Valley Campus 2008 — 2012
Bachelor's degree, Business/Corporate Communications
American River College
Pima Community College
Spanish Language and Literature
Chabot College 1991 — 1992
Business Administration and Management, General
Aflac January 2009 - Present
CSAA 2005 - 2005
RSA Security 1999 - 2002
Underwhelmed Technical Communications 1996 - 2002
Levine Fricke Recon Environmental Consultants November 1996 - April 1998
Education
California State University-Long Beach 1978 — 1980
CSAA Claims AdjusterProgressive InsuranceSeptember 1997 - August 2004
Education
Baylor University 1985 — 1986
What Auction?! September 2007 - Present
CSAA March 2002 - Present
reserve amerca 1997 - 2003
Reserve America September 1998 - March 2002
Education
California State University-Sacramento 1995 — 2002
College of the Syskiyous 1995 — 1997
Administraton of Justice
Grant high school 1992 — 1995
CSAA February 2007 - October 2008
State Farm Insurance October 2005 - February 2007
Education
Columbia University in the City of New York 1998 — 2000
College of Southern Nevada
BYU January 2008 - Present
CSAA December 2002 - January 2008
Education
Brigham Young University 1998 — 2002
AAA Club Partners June 2005 - December 2012
California State Automobile Association (AAA) 1983 - 2005
CSAA January 1999 - December 2001
Skills
Insurance, Property & Casualty..., Strategic Planning, Marketing Communications, Underwriting, Casualty, Leadership, Coaching, Marketing, Change Management, Media Relations, Workshop Facilitation, Program Management, Cross-functional Team...
Education
California State University-Chico 1974 — 1978
BA, English
CSC Consulting November 2003 - Present
Washington Mutual Card Services November 2003 - Present
CSC 2003 - 2008
Washington Mutual Credit Card Services 2002 - 2008
Providian Financial October 2000 - November 2003
CSAA April 1972 - October 2000
California State Automobile Association (AAA) 1972 - 2000
Education
California State University-East Bay
St. Joseph Hospital July 2008 - Present
CSAA March 2008 - July 2008
CSAA July 2007 - March 2008
CSAA May 2006 - July 2007
Mercury Insurance February 2004 - May 2006
Education
California State University-Fullerton 2004 — 2006
BA, Business Administration - Information Systems
Fullerton College 2001 — 2003
AA, Business Administration
Pure Bliss Photography January 2008 - Present
CSAA February 2008 - October 2009
Richmond American Homes June 2004 - January 2008
Stanley Consultants November 2002 - May 2004
Education
Academy of Art University 2007 — 2011
Bachelor's, Photography
University of North Carolina at Charlotte 1999 — 2002
Bachelor's, Biology
CSAA August 2008 - Present
CSAA May 2000 - August 2008
CSAA February 1998 - March 2000
CSAA 1986 - February 1998
Skills
Business Requirements, Business Analysis, Requirements Gathering, User Acceptance Testing, Requirements Analysis, SDLC, Data Mapping, Analysis, Visio, Project Portfolio..., Vendor Management, Software Project..., Agile Project Management, Testing, Quality Assurance, Gap Analysis, Process Improvement, SharePoint, PMP, Agile Methodologies, IT Strategy, Waterfall, Six Sigma, Business Process Design, PMO, Risk Management, Software Documentation, Training, Business Process, Business Process..., Leadership, Systems Analysis
Education
American InterContinental University 2012 — 2014
Associate's degree, Business Administration and Management, General, 4.0
CSAA Insurance Group 2008 - Present
annsholistichealthcoaching June 2013 - June 2013
CSAA 2006 - April 2008
AAA of No. California, Nevada & Utah February 2004 - 2006
Western United Insurance August 2002 - February 2004
Education
Institute for Integrative Nutrition 2012 — 2013
Certified Holistic Health Coach, Health Coaching
University of California, Irvine 2007 — 2008
Business Analyst Certificate
California State University-Fullerton - College of Business and Economics 1988 — 1994
Bachelor of Arts (B.A.), Business Administration, Accounting
ZC Sterling September 2008 - Present
CSAA December 2003 - September 2008
CSAA December 2003 - July 2008
Education
California State University-Fullerton 1998 — 2000
Vanguard Logistics 2008 - Present
CSAA 2007 - 2008
CSAA October 2003 - June 2007
Education
California State University-Dominguez Hills 2008 — 2010
Graduate, Master of Science in Quality Assurance
California State University-Long Beach - College of Business Administration 1999 — 2001
CSAA Insurance Group, a AAA Insurer December 2012 - Present
Game CoLab 2013 - 2014
CSAA January 2011 - December 2012
My Computer Works June 2007 - September 2007
Skills
Security, Servers, Software Documentation, Hardware, Computer Hardware, Vendor Management, VPN, Firewalls, IT Service Management, Software Installation, Technical Support, Microsoft Exchange, Virtualization, SharePoint, Microsoft SQL Server, Visio, Data Center, Integration, Windows 7, Citrix, Active Directory, DNS, ITIL, Windows Server, Disaster Recovery, Enterprise Architecture, Cisco Technologies, IT Management, Networking, VMware, Network Security, IT Strategy, Troubleshooting, IT Operations, System Administration
Education
Arizona State University West 2008 — 2012
Bachelor’s Degree, Integrative Studies Area Of Concentration In Philosophy Normative Ethics
Estrella Mountain Community College 2005 — 2008
Associate’s Degree
AccountNow August 2008 - Present
CSAA 2006 - 2008
AAA 2006 - 2008
Skills
Call Center, Customer Retention, Coaching, Recruiting, Customer Service, Project Management, Vendor Management, Business Analysis, Call Centers, Management, Customer Satisfaction, Relationship Management, Team Leadership, Performance Management, CRM, Process Improvement, Insurance
Education
California State University-Los Angeles 1988 — 1990
Durango Arts Center August 2015 - Present
Colorado Springs Conservatory September 2011 - September 2015
Cave of the Winds April 2015 - August 2015
CSAA March 2010 - September 2010
AAA MSC June 2009 - March 2010
CSAA January 2004 - June 2009
Skills
Call Centers, Customer Service, Data Entry, General Insurance, Instructor-led Training, Insurance, Liability, Microsoft Word, Microsoft Excel, Property & Casualty..., Social Media, Subrogation, Team Building, Training, Underwriting, Public Speaking, Sales, Leadership, Coaching, Creative Writing, Event Management, Microsoft Office, Event Planning, Claim, Umbrella Insurance
Education
California State University-Fullerton 1997 — 2001
Theater
Southern New Hampshire University
Communication, General
Western United April 2005 - Present
CSAA 2005 - Present
Computer Associates 1984 - 2008
Unitrin Direct March 2002 - March 2005
Education
West Chester University of Pennsylvania 1983 — 1984
No, Linguistics
Penn State University 1974 — 1975
BSW, Social Welfare
East Stroudsburg University of Pennsylvania 1971 — 1973
no, sociology
CSAA Claims SupervisorAAA Northern California, Nevada, Utah1998 - Present
Education
College of Southern Nevada 2004 — 2006
Oakland Auto Tech January 2008 - Present
Ed Van Sicklin Construction January 1998 - November 2007
CSAA March 1989 - October 1997
Education
California State University, Fresno 1964 — 1967
Personable Claims Services September 2010 - Present
Sterling Casualty January 2010 - September 2010
Farmers Insurance August 2008 - November 2009
CSAA December 2006 - July 2008
Permanent General Insurance July 2001 - November 2006
GE Auto Insurance July 1995 - July 2001
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
Master's Degree, Project Management
Villanova University 2005 — 2006
Master Certificate in Six Sigma (Online), Six Sigma
DeVry University 1998 — 2001
Bachelor's Degree, Telecommunications Management
Drexel University 1987 — 1991
Bachelor's Degree, Human Resources Management and Services
CSAA February 2003 - August 2008
US Bank September 2001 - February 2003
Education
California State University-East Bay 2003 — 2006
B.A., Liberal Studies
Level 10 Construction March 2015 - Present
Centerplate June 2014 - Present
Lowe's Companies, Inc. August 2013 - March 2015
CSAA January 1987 - October 2012
Skills
Word, Excel,..., Insurance, Customer Service, Outlook, Data Entry, Property & Casualty..., Administrative Support, Underwriting, Telephone Skills, Payroll, Invoicing, Customer Satisfaction
Education
Ohlone College 1999 — 2001
AA, Liberal Arts
Hayward Adult School 2011 — 2011
Certificate of completion, Medical Terminology
Hayward Adult School 2011 — 2011
Certificate of completion, medical coding and billing
California State University-Hayward 1980 — 1982
General Studies
RealPage, Inc. March 2013 - Present
CSAA July 2006 - June 2009
Skills
Property & Casualty..., Underwriting, Casualty, General Insurance, Umbrella Insurance, Legal Liability, Liability, Insurance, Commercial Insurance, Commercial Lines, CPCU, Reinsurance, Professional Liability
Education
CSUDH 2009 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Cerritos College 2004 — 2009
Associate of Arts (A.A.)
Irving High School
High school diploma
Kelley Blue Book March 2012 - Present
Experian February 2011 - March 2012
Smith Micro Software September 2006 - February 2011
CSAA October 2005 - September 2006
RSM Equico November 2002 - August 2005
Skills
C#, Requirements Analysis, Microsoft SQL Server, CRM, VB.NET, Quality Assurance, Agile Methodologies, Web Design, Software Development, Scrum, XML, SDLC, Databases, Software Engineering, SQL, CSS, Software Project..., Software Quality...
Education
California State University-Fullerton 2005 — 2007
MSE, Software Engineering
University of California, Irvine 1994 — 1998
B.S., Economics
Comcast Cable February 2009 - Present
CSAA August 2003 - March 2010
Solectron September 1995 - May 2003
Southwall Technologies March 1994 - May 1995
Arix August 1990 - March 1994
Daisy Systems June 1988 - August 1990
Motorola January 1978 - June 1988
Skills
Human Resources, Employee Benefits, Personnel Management, Customer Service, Employee Relations, Onboarding, HRIS, Performance Management, Talent Acquisition, Recruiting, Employee Engagement, Benefits Administration, PeopleSoft, Applicant Tracking..., Talent Management, Vendor Management, Deferred Compensation, HR Policies, Training, New Hire Orientations
Education
De Anza College
A.A., Business
AAA NCNU/CSAA July 2008 - Present
AAA Insurance 2003 - 2009
CSAA June 2007 - June 2008
CSAA/WESTERN UNITED December 2004 - June 2007
AIG August 2003 - March 2004
Skills
Business Analysis, Insurance, Underwriting, Property & Casualty...
Education
American Institute for Chartered Property Casualty Underwriters 2006 — 2008
CPCU, Property & Casualty Insurance
California State University-Fullerton, Mihaylo College of Business and Economics 2001 — 2003
Bachelor, Business - Finance
state of ca January 2009 - Present
CSAA June 2003 - January 2009
Education
Columbia College
Business Admin
Evergreen Valley College
Business
CSAA March 2008 - Present
AAA NCNU 2008 - Present
Gateway Fluid Power, LLC April 2006 - March 2008
Emdeon December 1997 - April 2006
Skills
Requirements Gathering, Process Improvement, SDLC, Requirements Analysis, Business Analysis, ITIL, Visio, SQL, Vendor Management, .NET, IT Strategy, Pdf
Education
Arizona State University - W. P. Carey School of Business 2002 — 2004
MBA, Finance/Accounting
University of Nevada-Las Vegas 1996 — 1997
N/A, c and c++
Southern Illinois University, Carbondale 1988 — 1994
B.S., Finance
Southern Illinois University, Carbondale 1988 — 1994
B.S., Economics
Dell September 2008 - Present
Dell Inc June 2008 - September 2008
RJ Reynolds August 2007 - April 2008
Time Warner Cable October 2005 - June 2007
CSAA November 2004 - September 2005
Atlanta Gas Light March 2003 - October 2004
Principal Financial Group July 2002 - February 2003
Mylan Bertek Pharmaceuticals October 2001 - June 2002
Skills
ETL, Data Warehousing, Teradata, Informatica, PL/SQL, Business Intelligence, Microsoft SQL Server, SDLC, Unix Shell Scripting, Dimensional Modeling, DB2, Business Objects, Big Data, Data Migration, SSIS, Perl, Toad, T-SQL, Ab Initio, Autosys, IIS, XML, Hadoop, Data Marts, ASP, Shell Scripting, Hive, Hbase, Impala, Cloudera Manager, Ambari, HDFS streaming, MapReduce, MongoDB, Rainstor ILM, Ganglia, Apache Pig, Flume, Sqoop, Hcatalog, Nagios, Aster Data, Apache Kafka, Apache Storm, Apache Spark
Education
California State University, Fresno
Masters, Computer Science
CSAA July 2007 - Present
Network Management Group, Inc September 2005 - January 2007
Education
California State University-Sacramento 2001 — 2003
Bachelor's of Sciences, Criminal Justice
A.P. Giannini, Lowell
Lowell High School
CSAA Insurance Group March 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2011 - March 2013
AAA NCNU October 2010 - October 2011
CSAA May 2006 - October 2010
Discount Tire Company July 2005 - April 2006
PeopleSoft November 2000 - July 2005
Albertsons April 1998 - November 2000
American Stores November 1993 - January 1998
American Stores August 1992 - November 1993
Skills
Workday Studio, Workday, ITIL v3 Foundations..., PeopleSoft, Requirements Analysis, SQL, PeopleTools, Integration, System Testing, User Acceptance Testing, ERP Implementations, Data Conversion, XSLT, File Transfer
Education
Arizona State University, W. P. Carey School of Business 1990 — 1992
B.S., Management
Glendale Community College 1984 — 1986
Associate of Science (AS), Banking and Financial Support Services
Dispatch Network Solutions July 2011 - Present
Business&Risk Management Services May 2010 - May 2011
CSAA July 1996 - November 2008
Burger King January 2000 - April 2006
Burger King February 1984 - July 1996
Skills
Customer Service, Training, Coaching, Analysis, Sales, Quality Assurance, Accounts Receivable, Invoicing, Employee Benefits
Education
Fachhochschule Wiesbaden 1978 — 1982
Educator, Early Childhood Education
GoldStar Painting July 1998 - Present
Mercury Insurance September 1997 - June 1998
Sherwin Williams January 1993 - January 1997
CSAA January 1988 - January 1992
Education
California State University-Chico 1982 — 1986
CSAA August 2010 - Present
CSAA June 1974 - August 2010
Education
University of the East/SF City College 1965 — 1969
BSBA, Accounting
City of Fresno November 2004 - Present
CSAA 1991 - 2004
Skills
Claims Management, Subrogation, Claim Investigation, Liability, Workers Compensation, Insurance, Legal Liability, Litigation Management, Workers' Compensation..., Risk Management, Casualty, Claim, Property Damage, Commercial Insurance, Professional Liability, Property & Casualty..., General Insurance, Commercial Lines, Brokers, Fraud, Risk Assessment, Accident, Private Investigations, Mediation, Policy, Background Checks, Employee Benefits, Casualty Insurance
Education
California State University, Fresno
Business Adm
HSBC April 2011 - Present
Silicon Valley Bank April 2009 - April 2011
Silicon Valley Bank August 2007 - February 2009
ABN AMRO Bank 2005 - 2007
CSAA 2004 - 2005
HSBC 1996 - 1996
Mattel 1994 - 1995
Skills
Banking, Cash Management, Commercial Banking, Portfolio Management, Payments, Relationship Management, Credit, Finance, Treasury Management, Commercial Lending, Credit Analysis, Corporate Finance, Financial Analysis, Financial Risk, Financial Services, Risk Management
Education
California State University-Fullerton 1993 — 1994
MBA, Finance
San Diego State University-California State University
Bachelor of Science (BS), Finance, General
George Hills Company January 2015 - Present
Safeco March 2005 - January 2015
CSAA March 2004 - March 2005
Enterprise Rent-A-Car January 2000 - March 2004
Skills
Insurance, Property & Casualty..., Casualty, Liability, Claims Management, Claim, Claim Investigation, Claims Handling
Education
College of San Mateo 1998 — 2002
Csaa Business OwnerSuperStar RecordingApril 1992 - February 1993
Education
California State University-Sacramento 1968 — 1972
BA, Political Science, Education
Macys.com November 2009 - Present
Community of Brentwood 2000 - 2013
Longs Drug Stores July 2005 - June 2009
Epiphany, Inc January 2000 - May 2005
RightPoint Software November 1996 - January 2000
CSAA April 1994 - November 1996
Logitech, Inc January 1994 - April 1994
PowerUp! Software April 1989 - April 1994
PowerUp! Software 1988 - 1994
Skills
Solaris, CVS, Linux, Shell Scripting, Hudson, PVCS, Websphere, XML, Java Enterprise Edition, CruiseControl, JavaScript, PL/SQL, Ant, Perl
Education
California State University-Chico 1985 — 1988
Bachelor's Degree - BS, Computer Information Systems
AAA NCNU April 2010 - Present
CSAA October 2000 - August 2008
Education
California State Polytechnic University-Pomona 1981 — 1986
BS, Business Administration
California State Polytechnic University-Pomona
Minor, Business Law
CSAA Insurance Group April 1981 - Present
AAA--California State Automobile Association 1981 - Present
AAA Northern California, Nevada & Utah 1981 - Present
California State Automobile Association (CSAA) 1981 - Present
AAA Northern California-Nevada-Utah (NCNU) 1981 - Present
AAA NCNU 1981 - June 2012
California State Automobile Association (AAA) 1981 - June 2012
AAA Nevada, Northern California & Utah 1981 - May 2012
CSAA December 2000 - April 2011
Skills
Litigation Management, Privacy Law, Arbitration, Mediation, Insurance, Litigation, Employment Law, Risk Management, Corporate Law, Product Liability, Legal Writing, Commercial Litigation, Claim, Legal Research, Intellectual Property, Liability, Civil Litigation, Legal Liability, Subrogation, Mergers & Acquisitions, Licensing
Education
Villanova Law School 1977 — 1980
Doctor of Law (J.D.), Law
Cornell University 1973 — 1977
Bachelor of Arts (BA), Economics and German Literature
CSAA October 2001 - Present
Sports Authority January 2005 - January 2009
Cold Stone Creamery January 1998 - January 2000
Skills
Salesforce.com, Marketing Communications, Payroll, Accounts Receivable, Accounts Payable, Customer Service, Sales, Customer Satisfaction, Retail, Marketing, Customer Retention, Customer Experience, Call Center, Outlook, Microsoft Office
Education
San Jose State University 2007 — 2013
BS, Advertising
De Anza College 1999 — 2010
Associate of Arts, Marketing Managment
Casa de Costenbader 2008 - Present
california state auto association 1995 - September 2011
csaa 1995 - 2008
Skills
Customer Service, Teaching, Public Speaking
Education
Sonoma State University 1993 — 1995
Antelope Valley College 1991 — 1993
general education
Great American Custom Insurance May 2002 - Present
Electronic Clearing House 2000 - 2001
Dimension Data July 1997 - November 1999
CSAA 1994 - 1997
Home Savings of America 1986 - 1994
Skills
Visio, SDLC, Risk Management, Program Management, COBOL, CICS, Business Analysis
Education
CSUSB 1998 — 2000
BS, MIS
CSAA February 2005 - Present
State Farm Insurance January 2004 - February 2005
Self-Employed January 2002 - August 2003
ORCO Construction Supply 2002 - 2003
Skills
Bilingual-Spanish, Office Administration, Translation Services, Word, Excel, Insurance, Microsoft Office, Customer Service, Outlook, Customer Relations, PowerPoint, Problem Solving, Negotiation, Retail, Property & Casualty..., Fundraising, Life Insurance, Term Life Insurance, Casualty, Umbrella Insurance, Sales
Education
De Anza College 1993 — 1997
AS Degree, Computer Applications and Office Systems
University of Juarez, Chih. MEXICO 1982 — 1986
BA Degree in Education, Pre-school, Kindergarten and Elementary Education
CSAA 2002 - 2007
ExecuTrain 1998 - 1999
Education
Chabot College
City College of San Francisco
Ameriprise Financial Services, Inc. June 2014 - Present
Charles Schwab July 2012 - June 2014
T. Rowe Price January 2011 - June 2012
CSAA January 2007 - January 2011
Skills
Property & Casualty..., Insurance, Investments, Life Insurance, Stock Market, stocks, Bonds, Retirement Planning, Retirement, Retirement Plan..., Qualified Retirement..., Financial Advisory, IRAs
Education
University of Colorado Colorado Springs 2014 — 2018
Finance
Regis University 2008 — 2010
Bachelor of Science (B.S.), Finance, General
Calvin College 1999 — 2001
Robert Half Technology July 2013 - February 2014
Kaiser Permanente 2013 - 2013
Pacific Gas and Electric Company 2012 - 2013
Ross Stores 2011 - 2012
Avanade Inc. (Joint venture between Accenture and Microsoft) 2006 - 2011
Matson Navigation 2004 - 2005
Verizon Wireless 2003 - 2004
CSAA 2003 - 2003
Robert Half International 2002 - 2003
Accenture 1995 - 2002
Skills
PMP, SDLC, Vendor Management, Management, MS Project, Software Project..., Integration, Enterprise Software, Project Management, IT Strategy, Program Management, Project Portfolio..., ITIL, Scrum, Software Development, Agile Methodologies, Oracle Engineered..., Virtualization
Education
California State University-Sacramento
B.Sc. Computer Engineering
University of San Francisco
MBA
Central Texas College May 2015 - Present
Cameron University January 2011 - May 2015
Temple College July 2007 - September 2009
Temple College October 2006 - July 2007
CSAA November 2004 - June 2006
Kinko's May 1999 - January 2004
Skills
Admissions, Adult Education, Analysis, Higher Education, Management, Recruiting, Time Management, Student Affairs
Education
Capella University 2008 — 2010
M.S., Industrial Organizational Psychology
University of California, Davis 1986 — 1991
B.A, Sociology, Organizational Studies
Esurance 2005 - Present
CSAA 1991 - 2005
Skills
Property Damage, Property & Casualty..., Casualty, Insurance, Liability, Claim, Legal Liability, General Insurance, Subrogation, Claim Investigation, Claims Management, Commercial Lines, Liability Analysis, Litigation Management, Claims Handling, Professional Liability
Education
CSU Chico 1986 — 1991
Bachelor of Science (BS), accounting
AAA Northern California, Nevada & Utah May 1997 - Present
csaa January 1997 - Present
Skills
General Insurance, Business Requirements, Property & Casualty..., Insurance, Business Analysis, Troubleshooting, Process Improvement, Sales
Education
Borough of Manhattan Community College
Liberal Arts and Sciences/Liberal Studies
Fashion Institute of Technology
Business Administration and Management, General
Nevada County Superintendent of Schools August 2010 - Present
First 5 Nevada County November 2007 - August 2010
CSAA February 2007 - November 2007
Antioch Unified School District 2001 - 2006
Nationwide Insurance 1984 - 1992
Allstate 1981 - 1984
Skills
Event Planning, Administrative..., Insurance, Outlook, Data Entry, Program Management, PowerPoint, Microsoft Office, Marketing, Sales, Team Building
Education
Diablo Valley College
CSAA March 2012 - Present
CSAA 2008 - 2012
Western United Insurance Company 2004 - 2008
Western United Insurance Company 2003 - 2004
Skills
Product Management, Insurance, Property & Casualty..., Management, Underwriting, Business Analysis, Process Improvement, Casualty Insurance, General Insurance
Education
Cal State Fullerton
B.A., Business Administration
Kenosha Christian Life School August 2012 - June 2014
Colorado springs Dodge May 2011 - June 2012
Phil Long Hyundai Chapel Hills June 2010 - May 2011
CSAA January 2009 - March 2010
Education
Gateway Technical College 2013 — 2013
Technical Certificate, Criminal Justice Law Enforcement Academy
University of Phoenix 2007 — 2009
A.A., Criminal Justice
Marquette University HIgh School 1999 — 2003
Pre-Paid Legal Services, Inc. August 2009 - Present
Family Bible Fellowship October 1999 - Present
Primerica August 2008 - October 2009
CSAA June 1985 - February 1993
IBM January 1985 - July 1985
Skills
Typing, Writing, Customer Service, Hosting, Hospitality, Team Leadership, Teaching, Troubleshooting, Leadership, Social Media, Team Building, Microsoft Office, Nonprofits, Small Business, Public Speaking, Coaching, Event Planning, Leadership Development, Management, Public Relations, Community Outreach, Volunteer Management, Strategic Planning, Entrepreneurship, Event Management
Education
Evergreen Valley College 1980 — 1982
Associate, Liberal Arts
Mt. Pleasant High School 1977 — 1980
Kenwood Hearing Centers April 2011 - Present
Petaluma City Schools August 2000 - July 2011
CSAA June 1979 - March 1997
Education
Terra Linda High School 1974 — 1978
High School Diploma, General Studies
College of Marin
Self-employed June 2003 - Present
CSAA September 1978 - February 1981
Skills
Data Entry, Employee Database..., Scheduling, Travel Planning, Clerical Skills, Social Media (Facebook,..., Photography, Basic Accounting
Education
Dominican University of California 1972 — 1976
BA, History