Ascend One
Industry: Company
DescriptionFounded: 1996 Subsidiaries: Amerix Corporation, Careone Services, Inc., FreedomPoint Financial Corp
Ascend One List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Ascend One. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Ascend One Employees
Ascend One May 1999 - April 2013
Chevy Chase Card Services - First USA January 1999 - May 1999
Citigroup 1989 - 1998
Skills
Agile Methodologies, Scrum, Software Development, SDLC, Business Analysis, Software Project..., SOA, Agile Project Management, Requirements Analysis, Product Management, Process Improvement, Web Services, Business Process..., Business Intelligence, Program Management, Integration, Analytics, SaaS, .NET, Vendor Management, Change Management, Visio, Visual Studio, Integrity, Microsoft SQL Server, E-commerce, Leadership, Team Building, Data Analysis, Lead Generation, Project Management, T-SQL, C#, Quality Assurance, SharePoint, Business Requirements, TFS, Databases, Web Applications, Strategy, SQL, Business Process, Cross-functional Team..., Enterprise Architecture, Management, Requirements Gathering, Database Design, Project Portfolio..., SSRS
Education
The Johns Hopkins University - Carey Business School
University of Baltimore
Bachelor of Science (BS), Finance, General
Liberty Tax Servises November 2012 - Present
Retirement Strategies, Inc. January 2015 - July 2015
Liberty Tax Service December 2013 - January 2015
Ascend One September 2008 - January 2011
Debt Shield February 2005 - June 2008
The Law offices of Heidi S. Kenny LLC September 2004 - May 2006
Accountemps April 2002 - September 2004
BankOne 2001 - November 2001
North Shore Agency, Inc. 1997 - 2001
1800flowers.com 1996 - 1997
Skills
Access, Income Tax, Customer Service, Microsoft Word, Microsoft Excel, Software Documentation, SAP, Magellan, Davox, PACER, CBR, Data Entry, Soft Skills, FDCPA, HIPAA, Legal Assistance, Legal Documents, Customer Retention, Negotiation, Legal Research, Collections, Finance, Microsoft Office, Accounts Receivable, Forecasting, Loans, Accounting, Call Centers, Insurance, Outlook, Tax Preparation, Bookkeeping, Financial Planners, Strategic Financial..., Credit, Financial Planning
Education
University of Phoenix- Augusta Geogia 2012 — 2015
Bachelor of Science (BS)
The Community College of Baltimore County 2003 — 2003
Certified
Walden University September 2013 - Present
PARKS AND RECREATION January 2011 - January 2013
Ascend One January 2011 - July 2011
Ascend One January 2008 - January 2011
Countrywide Home Loans January 2007 - January 2008
ENVY PRODUCTIONS January 2007 - January 2008
Metropolis Funding January 2006 - January 2007
Andes Express January 2000 - January 2006
Visa International January 1999 - January 2005
Taco Bell January 1994 - January 2000
Skills
Customer Service, Microsoft Excel, Microsoft Office, Teaching, Microsoft Word, Strategic Planning, Budgets, Event Planning, Public Speaking, Coaching, Social Media, Sales, Marketing, Teamwork, Inventory Management, Event Management, Public Relations, Spanish, Social Networking, Training, Management
Education
University of Baltimore 2000 — 2003
B.A, Psychology
Essex Community College 1995 — 1998
AA, General Studies
Ascend One October 2013 - Present
Ascend One February 2006 - Present
Coca-Cola Enterprises June 2003 - August 2005
Coca Cola Enterprises January 2000 - May 2003
Skills
Forecasting, Managerial Finance, Accounts Receivable, SAP, Variance Analysis, Budgets, Financial Reporting, Process Improvement, Financial Analysis, Internal Controls, Cost Accounting, Accounting, Business Process, Business Planning, Analysis, Business Analysis, Auditing, Cash Management, General Ledger, Payroll, Fixed Assets, Accounts Payable, GAAP, Management, Journal Entries
Education
Lehigh University 1994 — 1996
MBA, Management
Penn State University 1990 — 1994
Bachelor of Science, Microbiology
Connections Education May 2014 - Present
Inovalon December 2011 - Present
System Automation Corporation 2013 - May 2014
Ascend One January 2010 - November 2011
Ascend One April 2009 - January 2010
3M Health Care May 2005 - April 2009
Skills
Agile Project Management, Agile Methodologies, Agile & Waterfall..., Software Quality..., Certified Scrum Master..., Scrum, Program Management, Release Management, SDLC, Software Project..., Requirements Gathering, Quality Assurance, Requirements Analysis, PMP, Visio
Education
California University of Pennsylvania 1993 — 1998
Social Security Administration August 2014 - Present
CareFirst BlueCross BlueShield May 2014 - Present
Hedwin Corporation September 2009 - May 2014
Catholic Charities of Baltimore January 2012 - December 2012
Ascend One June 2001 - September 2009
Skills
Customer Service, Microsoft Excel, Training, Research, Program Management, Management, Quality Assurance, Budgets, Analysis, Coaching, Software Documentation, Policy, Human Resources, Project Planning, Time Management, PowerPoint, Team Building, Leadership, Sales, Compliance
Education
University of Baltimore 2010 — 2012
Master of Science (M.S.), Human Services Administration: Healthcare Delivery Systems
University of Baltimore 2009 — 2010
Graduate Cerificate Business Fundamentals, Business Administration and Management, General
Sojourner-Douglass College 2005 — 2009
Bachelor of Arts (B.A.), Business Administration and Management
Mercy High School 1994 — 1998
Santander Consumer USA Inc. January 2013 - Present
AskMen.com August 2011 - Present
National Positions December 2010 - June 2012
Ascend One 2011 - 2011
CreditAnswers.com April 2009 - November 2010
Superpages.com/Idearc Media Group May 2006 - December 2008
AT & T July 1997 - November 2000
Skills
E-commerce, PPC, SEO, Direct Marketing, Web Marketing, Analytics, Google Adwords, Social Media Marketing, Salesforce.com, SEM, Advertising, CRM, Account Management, Online Advertising, Customer Retention, Marketing, Online Marketing, Marketing Strategy, Sales Operations, Social Media, Sales, Conversion Optimization
Education
San Diego State University-California State University 1990 — 1994
Business, economics, marketing
Quality Health Strategies October 2011 - Present
Ascend One October 2010 - September 2011
Verizon November 1998 - November 2009
Skills
Project Management, Business Analysis, Requirements Analysis, Requirements Gathering, Requirements Management, Requirement..., Functional Requirements, Business Process..., Software Implementation, User Acceptance Testing, Testing, Process Improvement, Agile Methodologies, Software Documentation, Business Requirements, Analysis, Business Process, Management
Education
The Community College of Baltimore County
Certification, Project Management
PayPal September 2012 - Present
Ascend One September 2008 - September 2012
Ascend One August 2008 - September 2012
HSBC 2005 - 2008
HSBC 2005 - 2008
Skills
Supervisory Skills, Collections, Customer Service..., Employee Training, Business Analysis, Call Centers, Job Coaching, Developing employees, Microsoft Word, Outlook, Financial Services, Microsoft Excel, Microsoft Office, Training, PowerPoint, Customer Experience, Customer Service, Performance Management, Strategic Planning, Customer Retention, Software Documentation, Cross-functional Team..., Team Building, Operations Management, Leadership
Education
Northern Essex Community College
Patterson High School
Five Mile House November 2014 - Present
Maximus October 2014 - Present
Labcorp June 2009 - February 2014
Us clothing 2004 - 2011
Sisters Place Night club June 2007 - May 2009
Ascend One March 2001 - January 2002
NCO Financial Systems January 1999 - September 2001
Skills
Team Leadership, Financial Management, Retail, Teamwork, Healthcare, Time Management, Accounting, Outlook, PowerPoint, Microsoft Excel, Leadership, Data Entry, Microsoft Office, Data Analysis, Team Building, Finance, Customer Service, Microsoft Word, Call Centers, Strategic Planning
Education
Maryland Bartending Academy 2007 — 2007
mixologist
Sojourner-Douglass College
Criminal Justice and Corrections
Viavi Solutions July 2011 - Present
SRA International June 2009 - June 2011
Ascend One March 2008 - May 2009
Patton Boggs LLP June 2006 - March 2008
Southern Management Corporation February 2004 - June 2006
Skills
ADDIE, E-Learning, Needs Analysis, Instructional Design, Instructor-led Training, Learning Management, Captivate, Camtasia, SnagIt, Blended Learning, Training Needs Analysis, SharePoint, Visio, Learning Management..., Software Documentation, Lectora, Computer Based Training, Webinar Management, Webinar Technology, Project Management, Adaptable Learning, SCORM, Technical Writing, Mobile Learning, RoboHelp
Education
Indiana University Bloomington 1997 — 2001
Bachelor of Science (B.S.), Secondary Education
McLaren Enterprises January 2012 - June 2014
Qiagen (Digene) July 2004 - December 2011
Ascend One January 1998 - April 2004
Providence Laboratory Associates July 1995 - December 1998
The Arbitron Company 1973 - 1995
The Arbitron Company 1973 - 1995
Skills
Negotiation, Cost Savings, Team Leadership, Word, Excel, Outlook, SAP, Macola, Solomon, Procurement Strategy, Persuasion, Facilities Management, Process Re-Engineering, Issue Resolution,..., Training, Big-Picture Visionary, Collaboration, Personal Computers, Software, MRP, Purchasing Systems, Full Lifecycle..., Corporate Credit Card..., Purchasing Card..., Procurement, Purchasing, Microsoft Excel, Manufacturing, Business Process..., Project Management, Microsoft Word, Supply Chain Management, Strategic Sourcing, Management, Cost Savings Strategies, Outsourcing, Leadership, Program Management, Business Process..., ISO, Quality System, Process Improvement, Cross-functional Team..., FDA, Lean Manufacturing, Six Sigma, Quality Assurance, Supply Chain..., Operations Management, Logistics
Education
Milton College
Bachelor of Arts, Business Management & Communications (Double Major)
The George Washington University
Master of Science, Management of Information Technology
TriMech Solutions August 2011 - Present
Ascend One September 2010 - August 2011
Skills
Customer Service, Sales Management, Account Management, New Business Development, Lean Manufacturing, Sales, Direct Sales, Contract Negotiation, Sales Process, Sales Operations, Team Building, Manufacturing, Negotiation, Training, Solution Selling, Recruiting, Cold Calling, CRM
Education
Tri-State University 1991 — 1995
B.S. - Business Administration, Marketing
PANDORA Jewelry, LLC May 2014 - Present
Applied Information Sciences January 2012 - April 2014
Ascend One September 2009 - December 2011
MedAssurant October 2008 - September 2009
USmax Corporation March 2006 - October 2008
SM Consulting, Inc. February 2005 - March 2006
Alpha Engineering Associates April 2002 - February 2005
Effective-E July 2000 - February 2002
The ACI Group March 2000 - June 2000
WaveFront Consulting March 1998 - March 2000
Skills
Agile Methodologies, C#, .NET, Web Services, ASP.NET, Microsoft SQL Server, XML, Software Development, WCF, Visual Studio, SOA, JavaScript, SQL, ASP.NET MVC, AJAX, SDLC, jQuery, TFS, Scrum, Requirements Analysis, SQL Server Management..., SSRS, SSIS, SSAS, MDX, MS Reporting Services, MS Integration Services, MS Analysis Services
Education
James Madison University 1987 — 1991
Bachelor of Business Administration (BBA), Computer and Information Sciences, General
Surrattsville High School
Surrattsville High School
Connections Academy May 2013 - Present
Ascend One May 2010 - April 2013
Pacific Sunwear July 2007 - May 2010
Boater's World April 2003 - April 2007
Skills
SDLC, Agile Methodologies, Quality Assurance, Testing, Quality Center, Requirements Analysis, Business Analysis, TFS, Business Requirements, SharePoint, Software Project..., Visual Studio, Microsoft SQL Server, Test Planning, Software Quality..., Web Applications, Software Development, User Acceptance Testing, QTP, Cross-functional Team..., Waterfall, Test Cases, Visio, Scrum, Requirements Gathering, Agile Project Management, SQL Server, Integration, Web Services, Vendor Management, Software Documentation, AJAX, Databases, SQL, Test Automation, XML, Requirements Management, .NET, SOA, Process Improvement, MS Project, Business Intelligence, C#, Selenium, Microsoft Test Manager, Load Testing, Performance Testing, HP Quality Center
Education
Towson University 2007 — 2010
BS, Business Management
CCBC 2003 — 2007
AA, General Studies, Music, Engineering, Meteorology
Ascend One July 1998 - Present
Advanced Information Marketing June 1992 - June 1998
Skills
Process Improvement, Business Process..., Call Center, Business Analysis, Customer Service, PowerPoint, Cross-functional Team..., Customer Experience, Team Building, Microsoft Excel, Microsoft Word, Call Centers, Performance Management, Sales, Team Leadership, Customer Satisfaction, Quality Assurance, Training, Vendor Management, Project Management, Operations Management, Change Management, Risk Management, Management, Leadership, Program Management, Analysis, Account Management, Banking, Coaching, CRM, Strategic Planning, Budgets, Data Analysis, Sales Management
Education
University of Phoenix-Maryland Campus 2008 — 2010
Business Administration and Management, General
Morgan State University 1984 — 1986
Business Administration, Management and Operations
Ascend One Directory Assistance OperatorVerizon1994 - 1997
Skills
Call Centers, Process Improvement, Technical Support, Vendor Management, Business Analysis, Customer Experience, SDLC, Requirements Analysis, Visio, Business Process..., Telecommunications, ITIL
Education
Morgan State University
No Degree, Business Administration
Vocation Services Program
Certificate for Completion of Clerical Skills Program
CARCHEX May 2015 - Present
Elite Motors 2014 - 2015
Northwest Approved June 2013 - July 2014
Ascend One April 2011 - May 2012
Bank of America May 2008 - December 2010
Nicholas Financial Inc. October 2007 - April 2008
United Mortgage Solutions, Inc June 2003 - January 2007
Skills
Customer Service, Credit, Marketing, Sales, Risk Management, Banking, Microsoft Office, Team Building, Budgets, Loans, Account Management, Strategic Planning, Consumer Lending, New Business Development, Negotiation, Loan Origination, Mortgage Lending, Customer Satisfaction, Call Centers, Business Development, Insurance, Finance, Management
Education
Catonsville Community College 1988 — 1990
Verizon Wireless April 2014 - Present
Young-At-Heart DJs 1995 - 2015
ClearOne Advantage March 2014 - March 2014
Nielsen Audio August 2012 - February 2014
Young-At-Heart DJs 1995 - 2014
Ascend One August 2002 - July 2012
CareOne Debt Relief Services October 1999 - July 2012
Skills
Customer Service, Social Media Marketing, Public Speaking, Email Marketing, Social Media, Sales, Microsoft Office, Call Center, Microsoft Excel, Social Networking, Lead Generation, Microsoft Word, Marketing, Account Management, Outlook, PowerPoint, Windows, Team Building, Call Centers, Project Planning, Leadership, Training, Customer Satisfaction, Advertising, Research, Time Management, Project Management, Process Improvement, Event Planning, Marketing Communications
Education
Broadcasting Inst of MD 1979 — 1980
Diploma, Radio and Television
Anne Arundel Community College 1977 — 1979
Associate's degree, Theatre/Theater
Northeast high School 1974 — 1977
Diploma, General Studies
Montgomery County November 2014 - Present
Ammadi Co Ltd September 2012 - August 2014
Ascend One May 2005 - January 2011
Amerix Corporation April 2000 - May 2003
Skills
Financial Accounting, Accounts Receivable, GAAP, Managerial Finance, Account Reconciliation, Electronic Payments..., Financial Analysis, Analysis, Cash Management, ACH, Finance, Risk Management, Banking, Budgets, Financial Reporting, Strategy, Accounting, Strategic Financial..., Process Improvement, Auditing, Management, Performance Management, Change Management, Data Analysis, Business Process..., Business Analysis, Teamwork, Leadership, Operations Management, Business Planning, Project Planning, Forecasting
Education
Boston College 1981 — 1983
Bachelor of Arts (BA), Political Science and Government
The American school in Switzerland 1976 — 1979
High school Diploma, Prep-school
LCG Systems March 2013 - Present
Smithsonian Enterprises 2013 - 2013
SeKON 2011 - 2011
InZero Systems 2010 - 2010
Marymount University 2009 - 2010
Verizon 2007 - 2008
RedXDefense, LLC 2006 - 2007
Celtic Technologies, Inc. 2005 - 2006
Compcamp Inc 2004 - 2005
Ascend One 2002 - 2003
Skills
Technical Writing, TCP/IP, System Administration, SQL, Network Security, Linux, Unix, Super User, VMware, Computer Security, Technical Support, OS X, VPN, Windows Server, Troubleshooting, Active Directory, Visio
Education
Anne Arundel Community College 2012 — 2012
Personal Fitness Trainer - Letter of Recognition, Health, Fitness and Exercise Studies
After Hours Education Solutions September 2015 - Present
Charlotte-Mecklenburg Community Relations Committee August 2014 - Present
Kaplan College April 2013 - September 2015
ITT Technical Institute January 2012 - November 2012
Chief Supply January 2011 - January 2012
Ascend One October 2008 - January 2011
Skills
Career Development, Resume Writing, Sales Management, Direct Sales, Public Speaking, Career Counseling, Leadership, Recruiting, Interviews, Talent Acquisition, Leadership Development, Employee Training, Employee Engagement, Employee Benefits, Sales, Team Building, Coaching, Program Management, Training, Sales Operations, Human Resources, College Recruiting, Building Relationships, Negotiation, Technical Recruiting, Social Networking, Conflict Resolution, Onboarding, Hiring, Job Coaching, Employee Relations, Staff Development, Sourcing, Time Management, Temporary Placement, Organizational..., Customer Service, Internet Recruiting, Management, Organizational..., Account Management, Cold Calling, Staffing Services, Performance Management, Applicant Tracking..., New Hire Orientations
Education
North Carolina Agricultural and Technical State University
Bachelor’s Degree, Business
Microsoft May 2014 - Present
Nancy Adams Personnel August 2012 - Present
Manpower April 2012 - Present
Randstad May 2013 - August 2013
Keepers, Inc. January 2013 - April 2013
State Employees Credit Union of Maryland December 2011 - March 2012
ICF Macro November 2008 - May 2011
Maxim Healthcare Services September 2006 - November 2008
Ascend One April 2002 - August 2006
Skills
Administrative..., Manual Testing, Microsoft Excel, Microsoft Word, Microsoft Office, Software Documentation, Customer Service, XML, Dreamweaver, Invoicing, Retail, Administrative Work, Social Media, Help Desk Support, HTML5
Education
University of Maryland Baltimore County 1995 — 1999
Information Systems, Management Information Systems, General
Anne Arundel Community College
Associate of Arts and Sciences (A.A.S.), Computer Technology/Computer Systems Technology
Xerox HR Services January 2003 - Present
Ascend One January 1996 - January 2003
Ingram Entertainment February 1992 - December 1995
Skills
Management, Sales, Business Analysis, Strategic Planning, Vendor Management, Team Leadership, Merchandising, SDLC, Project Management, Team Building, Leadership, Leadership Development, Training, Customer Service, Team Management, Program Management, Analysis, Cross-functional Team..., Instructional Design, Virtual Teams, Microsoft Office, Technical Writing, Software Implementation, Music, Cross Functional Team..., Cross-cultural Teams
Education
Elim Bible Institute and College 1987 — 1990
Bible Major, Pastoral Counseling and Specialized Ministries
The King’s College
Personal Learning / Continuing Education
Howard Community College
MS Office Suite
American Management Association
Continuing Education
On The Job Training (OJT)
System Source Learning Center
Continuing Education
Ascend One September 2013 - Present
Maryland Judiciary July 2013 - September 2013
MICROS Systems Inc May 2013 - July 2013
Ascend One April 2011 - April 2013
ASCEND ONE, Columbia, MD April 2009 - April 2011
Coram Healthcare April 2008 - April 2009
Skills
Quality Assurance, SDLC, Test Planning, QTP, Quality Center, Requirements Analysis, Testing, Web Testing, Regression Testing, Black Box Testing, Bug Tracking, SQL, Business Analysis, Risk Based Testing, Integration, Analysis, Visio, Software Project..., Microsoft SQL Server, Agile Methodologies, Databases, Web Services, Software Development, Visual Studio, Scrum, Business Intelligence, SharePoint, Software Documentation, TFS, T-SQL, User Acceptance Testing, Web Applications, C#, .NET, Test Management, Requirements Gathering, JIRA, Business Process, Business Process..., Test Automation, Test Cases, Business Requirements, Test Strategy, Waterfall, Software Quality..., Agile Project Management, Manual Testing, Agile & Waterfall..., Requirements Management, XML
Education
Villanova University 2012 — 2012
Certificate, Business Analysis
Villanova University 2009 — 2009
Certificate, ISTQB Software Testing
Howard Community College 2003 — 2009
English, Programming
Saint-Petersburg’s Institute of Economics and Trade, Saint-Petersburg, Russia 1989 — 1994
BS,MS, Technology in Food industry
Villanova University
Coursework, Project Management
None September 2014 - Present
ADP November 2012 - September 2014
APS Healthcare 2006 - October 2012
CoreStar Financial Group December 2005 - November 2006
Ascend One December 2000 - November 2005
Ascend One June 1999 - December 2000
Ascend One June 1997 - June 1999
Skills
Employee Benefits, Payroll, Employee Relations, Benefits Administration, ADP Payroll, Account Reconciliation, Compensation, Deferred Compensation, Employee Engagement, FMLA, HR Policies, HRIS, Human Resources, Onboarding, Performance Management, Recruiting
Education
Anne Arundel Community College 1998 — 2005
Associates of Science, Business Administration
Sinclair Broadcast Group June 2014 - Present
T. Rowe Price November 2013 - June 2014
Fulcrum Vets, LLC August 2013 - November 2013
Lockheed Martin August 2013 - November 2013
US Department of Health and Human Services August 2013 - November 2013
Verizon Wireless 2006 - July 2013
Ascend One January 2001 - September 2006
Skills
Troubleshooting, TCP/IP, Networking, Operating Systems, Telecommunications, Technical Support, Hardware, Databases, Microsoft Exchange, Call Centers, Unix, Software Installation, Help Desk Support, Computer Hardware, Integration, Network Administration, BMC Remedy, Windows 7, XML, VPN, Java, Customer Satisfaction, Mobile Devices, Wireless, VoIP, Product Management, HTML, Billing Process, Creative Problem Solving, Problem Solving, Active Directory, Google+, Software Quality..., SharePoint, Remote Desktop, Tivoli Access Manager, Software Documentation, Windows XP, Wireless Networking, Oracle, Customer Service, Team Leadership, Windows, Microsoft Office, Sales, Account Management, Microsoft Excel, Process Improvement, Management, Team Building
Education
Southern New Hampshire University 2014 — 2018
Bachelor's degree, Creative Writing
Morgan State University 1994 — 1999
Bachelor’s Degree, Computer and Information Sciences and Support Services
Adesa Corporate September 2013 - Present
Pinnacle Partners, Inc June 2013 - September 2013
Quality Surfaces, Inc. July 2012 - October 2012
Sunrise Greetings November 2007 - March 2011
Sunrise Greetings December 2004 - November 2007
Ascend One March 1999 - October 2003
Amerix Corp. December 1996 - March 1999
National Credit Counseling Services December 1993 - December 1996
Skills
Forecasting, Performance Management, Customer Service, Project Management, Team Building, Retail, Process Improvement, Software Documentation, Business Analysis, B2B, New Business Development, Training, Cross-functional Team..., Customer Experience, Sales Management, Leadership, Product Development, Customer Satisfaction, Sales Operations, Marketing
Education
Ivy Tech Community College 2004 — 2005
Academic
Butler Senior High School
Ascend One February 2006 - Present
Intervoice June 1995 - July 2002
Intervoice 1995 - 2002
Skills
VoIP, Microsoft SQL Server, Telephony, Agile Methodologies, Requirements Analysis, Telecommunications, Software Project..., SQL, Call Center, Troubleshooting, Business Analysis, Integration, SharePoint, Management, Testing, Contact Centers, Vendor Management, IVR, Call Centers, SDLC, Quality Assurance, CRM, Software Development, Cross-functional Team..., Databases, Visio, Project Management, Software Documentation, Business Intelligence, ACD
Education
Southeastern Oklahoma State University 1988 — 1992
Guaranty Bank FSB 2014 - Present
Colibrium 2013 - 2014
DIA Financial 2012 - 2013
Ascend One 2011 - 2012
Independent Agent 2008 - 2011
DriveTime 2001 - 2008
Skills
Life Insurance, Term Life Insurance, Whole Life, Indexed Annuities, Universal Life, Index Universal Life, Tax Free Retirement..., Retirement Planning, Income for Life, Asset Protection, Principal Protection, Final Expense, Profit & Loss Management, Bottom Line Management, Customer Satisfaction, Customer Retention, Financial Advisory, Loan Underwriting, Credit Analysis, Operations Management, Sales Management, Performance Management, Management, Long-term Care, Employee Benefits, Underwriting, Retirement, Financial Services, IRAs, Customer Service, Insurance, Sales, Team Building
Education
Southern Crescent Technical College
Experian January 2013 - Present
Experian February 2011 - January 2013
Think Finance May 2010 - January 2011
LexisNexis Risk Solutions December 2006 - April 2010
Ascend One January 2000 - December 2006
MBNA August 1993 - January 2000
Skills
Credit Risk, Risk Management, Credit Cards, Credit, Financial Services, Financial Risk, Management, SAS, Portfolio Management, Analysis, Business Analysis, Business Planning, Leadership, Strategic Consulting, Business Development, Payments, Process Improvement, Strategic Planning, Business Strategy, Start-ups, Product Management, Analytics, Business Process, P&L Management, Data Analysis, Credit Scoring, Market Research, Loans, Consumer Lending, Banking, Executive Management, Finance, Selling, Financial Analysis, Credit Analysis, Relationship Management, Predictive Analytics, Financial Modeling, Customer Acquisition, Sales
Education
Goldey-Beacom College 1995 — 1997
MBA, Finance
Towson University 1990 — 1993
Proactive Planning Group April 2009 - Present
ICMI February 2005 - April 2009
ICMI - Thinks Services, a Division of United Business Media LLC 2005 - April 2009
Hanover Direct 2006 - 2007
Ascend One October 2002 - October 2004
Ascend One 2002 - 2004
isky 1999 - 2002
Sylvan Prometric 1998 - 1999
Skills
Call Center, Strategic Consulting, Performance Reporting, Planning, Analytics, Process Improvement, Workforce Management, Customer Relations, Customer Experience, Customer Service, Outsourcing, Business Process..., Telecommunications, Forecasting, Customer Satisfaction, Business Strategy, Excel, BPO, Management Consulting, Call Centers, Contact Centers, Strategy, Management, Team Building, CRM, Training, IVR, Team Leadership, Professional Services, Project Management, Consulting, Vendor Management, Coaching, Analysis, Change Management, Performance Management, Operations Management, Program Management, Customer Retention, Executive Management, Leadership, Inbound Marketing, Account Management, Strategic Partnerships, Leadership Development, Lead Generation, Cross-functional Team..., Business Development, Strategic Planning, Business Planning
Education
James Madison University 1988 — 1994
BA, History
Sheppard Pratt January 2015 - Present
Sheppard Pratt Health System October 2013 - Present
Ascend One April 2011 - Present
Self - Employed August 2008 - August 2011
Ascend One November 2009 - April 2011
Siquis, Ltd. November 2004 - July 2009
Blue Sky Agency June 2003 - November 2004
CMG Communications October 2002 - April 2003
Foote, Cone & Belding May 2000 - October 2002
Skills
Strategic Planning, Advertising, Email Marketing, Marketing Strategy, Creative Development, Account Management, Integrated Marketing, Brand Development, Copywriting, Online Marketing, Creative Direction, Marketing Communications, Marketing, Strategy, Direct Marketing, Branding, Digital Marketing, Creative Strategy, Brand Management, Market Planning, B2B, Market Research, Strategic Communications, Project Management, Interactive Marketing, Customer Acquisition, New Business Development, Customer Insight, Relationship Marketing, Marketing Management, Blogging, Product Development, Content Development, Social Media Marketing, Lead Generation, Online Advertising, Event Planning, Digital Strategy, Direct Mail, Website Development, Media Planning, Mobile Marketing, PPC, SEM, Branding & Identity, Management, Interactive Advertising
Education
Emory University - Goizueta Business School 1996 — 2000
BBA, Marketing/Communications and Writing
Transamerica Agency Network, Inc. November 2012 - Present
New York Life Insurance Company April 2010 - March 2011
Ascend One April 2008 - December 2009
Wells Fargo Home Mortgage January 2007 - July 2007
Novastar August 2004 - December 2006
MCI Communications January 1998 - January 2004
Skills
Mortgage Lending, Sales, Life Insurance, Property & Casualty..., Retirement Planning, Indexed Annuities, Fixed Annuities, Guaranteed Lifetime..., Leadership, Loans, Insurance, Public Speaking, Small Business, Finance, Management, Retirement, Credit, Customer Service
Education
The American College 2013 — 2015
Life Underwriters Training Council Fellowship (LUTCF®)
The American College 2013 — 2015
Financial Services Certified Professional (FSCP®)
Anne Arundel Community College 1994 — 1994
Chesapeake Senior High School AA County 1989 — 1993
Academic Diploma
Videology Group May 2013 - Present
Collider Media, Inc. February 2013 - June 2013
Videology Group August 2011 - March 2013
CloudTrigger, LLC March 2011 - August 2011
AOL May 2007 - February 2011
AOL 2006 - 2008
Advertising.com May 2004 - September 2007
Ascend One 2001 - 2004
Skills
Agile & Waterfall..., Mergers, Acquisition Integration, Software Development, Software Project..., Salesforce.com, Salesforce.com..., Salesforce.com..., Salesforce.com..., Project Management, Project Planning, Presentations, Training, Global Business..., Process Improvement, Globalization, Business Process..., Software Consulting, Engagement Management, Rebranding, Rich Media, Integration, Business Analysis, Business Process, Requirements Analysis, Mobile Advertising, Ad Networks, Strategic Partnerships, Display Advertising, Online Advertising, SDLC, Strategy, Software Documentation, Change Management, Digital Strategy, E-commerce, ERP, Mobile Marketing, Product Management, CRM, Digital Media, Behavioral Targeting, Web Analytics, Digital Marketing, Agile Project Management, Ad Serving, Media Buying, New Media, Advertising Sales, DoubleClick
Education
Loyola College in Maryland 2006 — 2012
MBA, International Business
Loyola University Maryland 1997 — 2001
BA, Political Science
Oakland Catholic High School 1993 — 1997
High School Diploma
Verathon Inc., subsidiary of Roper Technologies, Inc. March 2014 - Present
Automated Healthcare Solutions July 2007 - 2014
Sprint 2004 - 2007
Ascend One 2001 - 2004
Skills
Healthcare, Account Management, Cold Calling, Sales, Sales Management, Sales Process, Sales Presentations, Salesforce.com, New Business Development, Marketing, Sales Operations, Selling, Business Development, Customer Service
Education
Boston College 1997 — 2001
Bachelor of Arts (B.A.), English Language and Literature, General
McDonogh School 1992 — 1997
Legal Costs Negotiators February 2011 - Present
Ascend One Corporation December 2003 - February 2011
Ascend One 2003 - 2008
Chesapeake Appraisal & Settlement Services, June 2002 - December 2003
Skills
Financial Analysis, Insurance, Customer Service, New Business Development, Sales, Banking, Social Media, Process Improvement, Negotiation, Management, Team Leadership, Leadership, Microsoft Office, Risk Management, Vendor Management, CRM
Education
Morgan State University 2001 — 2003
associates, Accounting
Baltimore City Community College 1988 — 1991
Criminal Justice/Police Science
Portage Path Behavioral Health June 2011 - Present
Ascend One September 2010 - June 2011
Bank of America January 2007 - August 2010
Education
Sierra Nevada College 2011 — 2014
Bachelors, Psychology
University of Phoenix 2009 — 2011
Associates of Arts, Psychology
The Berndt Group July 2015 - Present
The Berndt Group September 2012 - Present
a2z, Inc. November 2011 - September 2012
The Berndt Group September 2009 - September 2011
Ascend One June 2009 - August 2009
Yeshiva of Flatbush 2007 - 2008
Kohelet Yeshiva High School (Formerly Stern Hebrew HS) September 2005 - August 2007
Skills
.NET, C#, VB.NET, CSS, JavaScript, jQuery, SQL Server, Oracle SQL, Database Design, Data Analysis, WCF, SOA, Sitecore CMS, Ektron, Umbraco, XML, XSLT, Application Architecture, Social Media, J2EE, ASP.NET MVC, Agile Methodologies, Git, TFS
Education
Brandeis University 2006 — 2009
Master Software Engineering, Computer Software Engineering, 4.0
Always Best Care Senior Services of Tacoma/Gig Harbor October 2009 - Present
Advocates Organizational Consulting September 2008 - February 2010
SolutionsIQ May 2007 - August 2008
ISTONISH 2006 - 2007
Credit Advisors 2003 - 2005
Clarity Consultants 2002 - 2003
Washington Mutual 2002 - 2003
American Financial Solutions 2001 - 2002
Amerix 1996 - 2001
Ascend One 1996 - 2001
Skills
Organizational..., Team Management, Strategic Planning, Coaching, Sales, Training, Mentoring, Leadership Development, Talent Management, Management, Employee Engagement, Business Analysis, Consulting, Business Planning, Business Strategy, Customer Service, Non-profits, Public Speaking, Business Process..., Process Improvement, Start-ups, Technical Training, Training Delivery, Team Building, Strategy, New Business Development, Software Documentation, Networking, Staff Development, Account Management, Business Development, Cross-functional Team..., Entrepreneurship, Executive Management, Healthcare, Interviews, Leadership, Management Consulting, Marketing, Marketing Strategy, Nonprofits, Project Management, Sales Management, Small Business, Team Leadership, Time Management
Education
Maryland Bible College and Seminary 1987 — 1990
Theology
Aristoteleion Panepistimion Thessalonikis 1985 — 1986
Greek language
T. Rowe Price July 2013 - Present
Ascend One May 2010 - July 2013
e.magination 2007 - 2010
UPS June 2003 - March 2007
Skills
C#, ASP.NET, Visual Studio, .NET, SQL, WCF, XML, Software Development, Agile Methodologies, Scrum, Kanban, Microsoft SQL Server, ADO.NET, T-SQL, Web Services, SOA, WCF Services, ASP.NET MVC, JavaScript, jQuery, Requirements Analysis, Integration, Database Design, Architecture, Databases, TFS, Windows
Education
Towson University 1999 — 2003
Bachelors of Science, Computer Science & Mathematics
Social Media Club Phoenix February 2015 - Present
Plexus Worldwide, Inc. February 2014 - Present
MobiSquad October 2013 - January 2014
IO December 2012 - October 2013
Facebook January 2012 - November 2012
Ascend One July 2011 - November 2011
EDMC May 2010 - July 2011
The Arizona Republic/azcentral.com August 2005 - April 2010
Skills
Social Media, Integrated Marketing, Advertising, Online Marketing, Email Marketing, Webinar Development, Webinar Management, Account Management, Public Speaking, Digital Marketing, Social Networking, Digital Media, Behavioral Targeting, Social Media Marketing, Salesforce.com, Targeted Advertising, Media Planning, Copywriting, Marketing Strategy, Marketing Communications, Marketing, Web Analytics, Blogging, Online Advertising, Public Relations, Facebook, Advertising Sales, Sales, Digital Strategy, SEM, Mobile Marketing, Strategy, Management, Google Adwords, Media Buying, SEO, Graphic Design, B2B, Social Selling, Social Media Measurement, YouTube, Content Management, WordPress, PPC, Facebook Marketing, Social Marketing, Social Influence
Education
Rhode Island College 1996 — 2000
Communications, TV/Radio, Advertising, Marketing
The Wheeler School 1988 — 1992
HIgh School Diploma, College/University Preparatory
Elite SEM August 2015 - Present
Groove Commerce January 2014 - July 2015
The Search Agency July 2013 - January 2014
The Search Agency January 2012 - July 2013
Ascend One December 2011 - January 2012
Ascend One March 2010 - December 2011
Aerotek January 2009 - April 2010
Aerotek June 2007 - January 2009
Aerotek May 2006 - January 2007
Skills
SEM, Marketing, Lead Generation, PPC, Email Marketing, Social Media Marketing, Direct Marketing, Salesforce.com, Media Planning, Content Development, Online Advertising, Integrated Marketing, SEO, Analytics, Social Media, Account Management, Marketing Communications, Social Networking, Google Adwords, Web Analytics, Brand Development, Digital Media, Blogging, Management, Web Marketing, Marketing Management, Market Research, Copywriting, Advertising, New Business Development, Customer Acquisition, Online Marketing, Public Relations, Google Analytics, Affiliate Marketing, Mobile Marketing, E-commerce, Marketing Strategy, Interactive Marketing, Digital Marketing, Facebook, Product Marketing, B2B, Sales, Digital Strategy, Search Advertising, Leadership, Strategy
Education
Loyola College in Maryland 2008 — 2011
MBA, Marketing
Mount Saint Mary's College 2003 — 2007
Bachelors of Science, Business, Marketing
General Dynamics Information Technology June 2015 - Present
FEI Systems May 2014 - June 2015
Maricom a CSC company June 2010 - May 2014
Ascend One November 2009 - June 2010
NFM June 2008 - August 2009
Castle Point Mortgage October 2005 - June 2008
Skills
Customer Service, Sales, Microsoft Office, Team Building, Team Leadership, Strategic Planning, Microsoft Excel, Account Management, PowerPoint, Business Analysis, Negotiation, Direct Sales, Contract Negotiation, Marketing Strategy, Salesforce.com, Selling, Management, Analysis, SDLC, Process Improvement, Software Documentation, CMMI, Leadership, Quality Assurance, Program Management, Visio, Testing, Quality Center, Requirements Analysis, SharePoint, Requirements Gathering, Integration
Education
Towson University 2001 — 2005
Bachelor's degree, Advertising
Salisbury University 2000 — 2001
McGladrey October 2014 - Present
5190 Financial LLC September 2012 - October 2014
CliftonLarsonAllen July 2012 - February 2013
Sigma Chi Fraternity September 2009 - May 2012
Ascend One May 2010 - January 2012
Skills
Public Speaking, Team Building, Leadership, Microsoft Office, Accounting, Auditing, Internal Audit, Product Marketing, Coaching, Sales, Teaching, Strategic Planning, Management, Time Management, Access, Finance, PowerPoint, Microsoft Excel, Microsoft Word
Education
Elon University 2008 — 2012
Bachelor of Science (B.S.), Accounting, Minor, Business Administration
Atholton High School 2004 — 2008
Vision Technology Services @ T. Rowe Price November 2014 - Present
FEI Systems May 2013 - November 2014
Ascend One September 2012 - April 2013
Ascend One June 2011 - September 2012
Ascend One February 2010 - June 2011
AOL January 2007 - February 2010
Fieldstone Mortgage Company 2006 - 2006
Enterasys Networks 2005 - 2006
Merkle Direct Marketing 2003 - 2005
Sequoia Software 1999 - July 2002
Skills
Agile Methodologies, Scrum, Quality Assurance, Software Project..., Requirements Analysis, Business Analysis, Product Management, Project Management, Process Improvement, Team Leadership, TFS, Business Process..., Cross-functional Team..., Software Quality..., Change Management, Team Building, SDLC, Mentoring, Business Requirements, Testing, Program Management, User Acceptance Testing, CRM, Requirements Management, Business Process, SharePoint, SQL, Quality Center, Test Automation, Business Intelligence, Leadership, Vendor Management, QTP, Databases, Test Planning, PMO, Agile Project Management, Disaster Recovery, Regression Testing, Test Cases, Visio, Requirements Gathering, Test Strategy, Integration, Management, Software Development, Release Management, PMP, SOA, Web Applications
Education
Prince George's Community College 1991 — 1993
A.A., MicroComputer Information Systems
National Archives and Records Administration June 2015 - Present
US Department of Commerce, NTIS February 2011 - June 2015
Soft Concept December 2009 - February 2011
Lockheed Martin December 2004 - December 2009
NovaStar Mortgage 2004 - 2004
Amerix 1997 - 2003
Ascend One 1997 - 2003
Skills
Program Management, Process Improvement, Change Management, Business Process..., Business Analysis, Performance Management, Team Building, Strategic Planning, Operations Management, Management Consulting, Employee Relations, Policy, Organizational..., Microsoft Excel, Management, Leadership Development, Analysis, Customer Service, Human Resources, Customer Satisfaction, Coaching, Government, Leadership, Training, Team Leadership, Security Clearance, Project Management, Project Planning
Education
University of Phoenix 2000 — 2002
Masters of Arts, Organizational Management
Hawaii Pacific University 1993 — 1996
Bachelor of Arts, Psychology
Leidos November 2014 - Present
Towson University 2009 - Present
Leidos September 2013 - November 2014
SAIC June 2011 - September 2013
Ascend One 2010 - 2011
Erickson Retirement Communities 2006 - 2010
Erickson Retirement Communities 2004 - 2006
American Cancer Society 2000 - 2004
University of Maryland College Park 1999 - 2000
Booz Allen & Hamilton 1998 - 1999
Skills
Corporate Communications, Media Relations, Internal Communications, Strategic Communications, Feature Writing, Executive Communications, Issues Management, Crisis Communications, Corporate Social..., Senior Living, Public Relations, Social Media, Health Communication, Marketing Communications, Feature Articles, Public Health, Communication Training, Public Speaking, Press Releases, Strategy, Research, Integrated Marketing, Community Outreach, Editing, Social Media Marketing, Proposal Writing, Fundraising, Leadership, Publications, Marketing, Advertising, Speech Writing, Editorial, Message Development, Blogging, News Writing, Copy Editing, Interviews, Spokesperson, Newsletters, Copywriting, Communications Planning, Content Development
Education
Boston University 2011 — 2013
Master of Science (M.Sc.)
James Madison University 1990 — 1994
Bachelor of Science
T. Rowe Price April 2014 - Present
Ascend One April 2002 - April 2014
Ascend One April 1999 - April 2002
Amerix Corporation January 1998 - April 1999
GSE Erudite Software September 1996 - January 1998
Erudite Software & Consulting March 1995 - September 1996
Erudite Software & Consulting 1994 - September 1996
Skills
Agile Methodologies, Software Development, Scrum, Visual Studio, C#, Web Services, XML, Microsoft SQL Server, ASP.NET, SOA, Project Management, PMP, Business Analysis, Requirements Analysis, SDLC, Software Project..., Business Intelligence, Databases, Enterprise Architecture, Agile Project Management, Quality Assurance, SSRS, Software Engineering, Leadership, T-SQL, Integration, Database Design, .NET, TFS, SharePoint, Boy Scouts, Management, Process Improvement
Education
Regis University 2001 — 2004
Masters of Science, Computer Information Technology - Object-Oriented Technologies, GPA 4.0
Brigham Young University 1990 — 1994
Bachelor of Science (BS), Computer Science
The University of Maryland Medical System October 2014 - Present
Mergis October 2013 - October 2014
Prometric February 2005 - March 2013
Office Team November 2003 - February 2005
Ascend One April 2001 - October 2003
Ascend One September 1999 - April 2001
Skills
Organizational..., Recruiting, Employee Training, Employee Relations, Employee Management, Business Strategy, Organizational Learning, Situational Leadership, Succession Planning, Human Capital, Workforce Planning, Performance Management, Onboarding, New Hire Orientations, Human Resources, Sourcing, Interviews, Management, Personnel Management, Building Relationships, HRIS, Employee Engagement, Leadership, Employee Benefits, HR Policies, Benefits Administration, HR Consulting, Talent Acquisition, Strategic Planning, Screening, Employment Law, Organizational..., Compensation & Benefit, Hiring, Coaching, Job Descriptions, Change Management, FMLA, Temporary Placement, Technical Recruiting, Training, College Recruiting, Applicant Tracking..., Deferred Compensation, Career Development, PeopleSoft, Employer Branding, Organizational Design, Job Analysis
Education
University of Phoenix 2002 — 2004
Master of Arts (MA), Organizational Management
Morgan State University
Bachelor of Science (BS), Marketing
Maryland Ezpass October 2014 - Present
Baltimore County Public Schools October 2011 - May 2014
Ascend One August 1998 - April 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
The Community College of Baltimore County 2011 — 2014
Associate of Arts (A.A.), Elementary Education and Teaching
Netvision Resources Inc, May 2015 - Present
CareFirst BlueCross BlueShield September 2014 - October 2014
BGE November 2013 - April 2014
Ascend One October 2011 - April 2013
Verizon wireless October 2010 - October 2011
Verizon Wireless January 2008 - October 2010
Verizon Wireless August 2008 - November 2008
Verizon Wireless October 2006 - January 2008
Verizon Wireless April 2004 - October 2006
Verizon Wireless September 2002 - April 2004
Skills
Security Clearance, Account Management, Microsoft Office, Forecasting, Problem Solving, Customer Satisfaction, Customer Service, Team Leadership, Customer Retention, Management, Time Management, Process Improvement, Integrity, Confidentiality, Data Analysis, Call Centers, Telecommunications, Customer Experience, Mobile Devices, Negotiation, Benefits Administration, Project Management, Reporting & Analysis, Inventory Management, Facilities Operations, Resource Management, Employee Training, Sales, Cost Efficiency, Department Budgeting, Key Performance..., Analysis, Budgets, Workforce Management, Program Management, Wireless, Government, Financial Analysis, Microsoft Word, PowerPoint, Access, Human Resources, Performance Management, Vendor Management, Operations Management, Team Building, Cross-functional Team..., Employee Benefits, Coaching
Education
Towson University 1997 — 1999
Atholton high 1993 — 1997
Element Fleet Management July 2013 - Present
Ascend One January 2010 - April 2013
Ascend One January 2007 - January 2010
Ascend One January 2004 - January 2007
Ascend One June 1999 - December 2003
Skills
Talent Acquisition, Recruiting, Employee Relations, Performance Management, Technical Recruiting, Sourcing, Interviews, Employee Engagement, Organizational..., Applicant Tracking..., Vendor Management, Leadership Development, College Recruiting, Employee Training, Employee Benefits
Education
University of Illinois Springfield
Masters, Public Administration
Illinois State University
Bachelor of Science (BS), Psychology
Panera Bread May 2008 - Present
Ascend One June 1997 - April 2004
Skills
Over 15 years in..., Two-way Radio, Scheduling Management, Forecasting, Restaurant Management, Airline Ticketing, Account Management, Budgets, Call Centers, Customer Satisfaction, Customer Service, Inventory Management, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Sales, Time Management
Education
Anne Arundel Community College 2010 — 2015
Criminal Justice/Law Enforcement Administration
Meritas International Family of Schools December 2014 - Present
Facilities Services Inc. July 2010 - Present
Meritas Family of Schools January 2011 - December 2014
Independent Consultant January 2010 - December 2014
Wall Street Institute January 2007 - December 2009
Sylvan Learning Center 2004 - 2007
Ascend One 1999 - 2004
Bally Total Fitness 1994 - 1999
Skills
Product Management, Team Building, Strategic Planning, Vendor Management, Process Improvement, Project Management, Program Implementation, Business Analysis, Sales, Service Delivery, Team Facilitation, Training Delivery, Business Process..., Account Management, Enterprise Systems..., Large Scale Systems..., Education, Educational Technology, Product Launch, Product Development, Change Management, Management, Program Management, Budgets, Project Planning, Software Project..., Project Portfolio..., Change Control, Educational Program..., Product Design, Resource Management, CRM, SDLC, Technology Change..., Quality Assurance, Strategy, Marketing Strategy, Marketing, PMO, Management Consulting, Human Resources, Negotiation, Start-ups, Consulting, Executive Management, Business Planning, Business Strategy, Business Intelligence, Cross-functional Team..., Leadership
Education
University of Maryland University College 2001 — 2006
MBA and MS, Business Administration and Technology Management
State University of New York College at Geneseo 1990 — 1994
BS, Management
DC Government Office of the State Superintendent of Education October 2014 - Present
DC Government Dept of Employment Services December 2013 - October 2014
Ascend One August 2013 - December 2013
Commonwealth of Pennsylvania October 2008 - July 2012
Pennsylvania Department of Community & Economic Development May 2007 - October 2008
Skills
Customer Service, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Insurance, PowerPoint, Strategic Planning, Risk Management, Negotiation, Process Improvement, Project Management, Budgets, Analysis
Education
Penn State University
Nava Health & Vitality Center April 2013 - Present
Ascend One February 1999 - Present
The St. Paul Companies (formerly USF&G) August 1992 - January 1999
Arthur Andersen & Co. July 1989 - August 1992
Skills
Strategic Planning, Process Improvement, Business Analysis, Business Process..., Cross-functional Team..., Executive Management, Product Management, Product Development, Business Strategy, Customer Experience, E-commerce, Requirements Analysis, Project Management, Strategy, Integration, Vendor Management, New Business Development, Business Intelligence, Team Leadership, Change Management, Team Building, Program Management, CRM, Management, Agile Methodologies, Software Project..., Banking, Start-ups, SDLC, Risk Management, Leadership, SaaS, Analytics, Business Development, Financial Services, Strategic Partnerships, Management Consulting, Consulting, Business Process, Analysis, Enterprise Software, Forecasting, Business Planning, Call Centers
Education
Loyola College in Maryland 1995 — 1997
MBA, Business Administration and Management, General, GPA 3.94
University of Richmond 1985 — 1989
B.S., B.A., Accounting, GPA 3.4; passed CPA exam at first sitting
Bank of America July 2015 - Present
Mindseeker, Inc. April 2011 - Present
Wells Fargo January 2014 - February 2015
TEKsystems November 2009 - April 2011
Ascend One February 2009 - November 2009
American General Finance August 2006 - November 2008
Skills
Recruiting, Internet Recruiting, Technical Recruiting, Networking, Business Analysis, Contract Recruitment, Professional Services, Talent Acquisition, Onboarding, Sourcing, Applicant Tracking..., Project Management, Program Management, Interviews, Vendor Management, Staffing Services, SharePoint, SDLC, Benefits Negotiation, Temporary Placement, Screening Resumes, Information Technology, Staff Augmentation, CRM, Executive Search, Temporary Staffing, Resource Management, College Recruiting, Human Resources, Screening, Permanent Placement, Talent Management, SaaS, IT Recruitment, Training, Cold Calling, Consulting, Interviewing, Corporate Recruiting
Education
Saint Bonaventure University 2002 — 2006
BA, Management
Lake Catholic High School 1998 — 2002
Better Business Bureau August 2014 - Present
Ascend One August 2012 - June 2014
Super Media March 2011 - August 2012
Protocall Communications Inc. July 2000 - January 2012
Marketing Werks / Verizon October 2009 - January 2011
MCI Corporation January 1993 - July 2000
Skills
Sales Management, Sales, Call Centers, Management, Customer Service, Sales Process, Selling, Leadership, Team Building, Account Management, Direct Sales, Credit, Customer Retention, Consultative Sales..., New Business Development, Business Development, Marketing, Cold Calling, Salesforce.com, Business Analysis, Training, Advertising, CRM, Interviews, Strategy, Sales Operations, Lead Generation, Google Adwords, Strategic Partnerships, Strategic Planning, Team Leadership, Coaching, Customer Satisfaction, Negotiation, Marketing Strategy, Social Networking, Social Media, Solution Selling, Consulting, Budgets, Business Planning, B2B, Vendor Management, Public Speaking, Leadership Development, Social Media Marketing, Relationship Building
Education
Colorado Technical University 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General, 3.85 GPA
Anthem College-Phoenix 2009 — 2013
Bachelor of Science (BSc), Business Administration and Management, General, 3.42 GPA
Archbishop Keough High School
High School Diploma, general college prep
AmerisourceBergen April 2015 - Present
AmerisourceBergen September 2013 - April 2015
Ascend One July 2011 - September 2013
Ascend One October 2010 - July 2011
CIGNA Healthcare January 2001 - October 2010
Interactive Medical Systems January 1999 - January 2001
Skills
ICD-9, HIPAA, EMR, CPT, Medical Billing, Hospitals, Insurance, Healthcare Industry, EHR, Healthcare Information..., Management, Customer Service, Process Improvement, Telephone Skills, Outlook, Office Equipment, Appointment Scheduling, Business Process, Documentations, Call Centers, Training, Team Building, Conflict Resolution, Provider Relations, Employee Benefits, Microsoft Excel, Leadership, Analysis, Microsoft Word, Time Management, Program Management, Onboarding, PowerPoint, Healthcare, Healthcare Management, Medicare, Medical Coding, Data Entry, Benefits Administration, Medical Terminology, Documentation
Education
American InterContinental University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
American InterContinental University 2009 — 2011
Associate of Arts (A.A.), Health/Health Care Administration/Management
BROOKSTONE College of Business 1996 — 1997
Certificate, Medical Health Technology
Ascend One January 2009 - April 2013
Ascend One August 2007 - January 2009
State Farm - Lee Talbot Agency February 2007 - August 2007
State Farm - Floasin Agency August 2006 - January 2007
American Funds 2004 - 2006
The McGuire Group September 2000 - April 2004
Skills
QTP, Quality Center, Quality Assurance, SDLC, SQL, Customer Service, Customer Support, Iso 9000, Constructive Feedback, Written Communication, Call Centers, Leadership, Management, Requirements Analysis, Customer Experience, Business Analysis, Troubleshooting, Marketing, Sales, SharePoint, Vendor Management, Process Improvement, Budgets
Education
Bryant and Stratton College-Amherst 1999 — 2001
AOS, Information Technology
Right Resources Staffing September 2014 - Present
Kforce Inc June 2014 - September 2014
Ascend One June 2009 - 2014
Skills
Sales, Microsoft Office, Financial Analysis, Access, Banking, Analysis, Finance, Risk Management, Recruiting, Social Media, Sourcing, Project Management, SDLC, Customer Service, Leadership, Requirements Analysis, Management
Education
University of Maryland Baltimore County 2007 — 2009
Bachelor of Arts (BA), Economics
Monmouth University 2004 — 2007
Minor, Information Technology
Total LIfe Changes, LLC March 2015 - Present
Utility Advocate LLC June 2012 - January 2015
Starion Energy March 2012 - January 2015
Bank of America 2012 - 2015
Ascend One 1999 - 2011
Skills
Fundraising, Strategic Partnerships, Nonprofits, Customer Service, Training, Small Business, Leadership, Call Centers, Public Speaking, Microsoft Excel, Sales, Entrepreneurship, Management, Team Building, Leadership Development, Marketing, Energy, New Business Development, Social Networking, Team Leadership, Project Management, Finance, Coaching, Contract Negotiation, Direct Sales, Utility Audits, C-Level Sales, Business, Cost Control, Business Development, Energy Analysis, Church Consulting, Holistic Health, Health Education
Education
Trinity University-Washington
Bachelor of Arts (BA), English
Connections Education March 2014 - Present
Ascend One September 2012 - March 2014
CoStar Group January 2011 - September 2012
T Rowe Price November 2006 - January 2010
T Rowe Price February 2003 - October 2006
Skills
Cross-functional Team..., Analysis, Analytics, Business Analysis, Call Centers, Customer Service, Data Analysis, Integration, Leadership, Management, Market Research, SDLC, Strategic Planning, Team Building, Process Improvement, Recruiting, Research, Team Leadership
Education
Rutgers, The State University of New Jersey-New Brunswick 1990 — 1995
Bachelors of Science, Public Health
Bishop Eustace Preparatory
Ascend One October 1998 - Present
First Data Merchant Services 1995 - 1998
Card Establishment Services, Inc. 1992 - 1994
Citicorp Credit Services, Inc. 1985 - 1992
Skills
Risk Management, Business Analysis, Financial Analysis, Process Improvement, Relationship Management, CRM, Project Management, SDLC, Forecasting, Microsoft Office, Managerial Finance, Strategic Planning, Cash Management, People Management, Back Office, Logistics Management, Insurance, Staff Development, Treasury Management, Programming, Process Automation, Financial Accounting, ISO 9000, Banking, Product Development, Credit, Credit Card Transaction..., Business Strategy, Management, Vendor Management, Financial Services, Finance, Credit Cards, Payments
Education
Carnegie Mellon University - Tepper School of Business 1983 — 1985
MSIA, Marketing, Finance
Stony Brook University 1979 — 1983
Bachelor's Degree, Computer Science
Farm Credit Mid-America June 2013 - Present
Time Warner Cable November 2005 - June 2013
Williams Scotsman November 2003 - August 2005
Ascend One July 1999 - October 2003
Skills
VoIP, Servers, Network Administration, Troubleshooting, Windows Server, Active Directory, Help Desk Support, Technical Support, SharePoint, Software Documentation, Networking
Education
American Management Association 2000 — 2000
CMP / ARM Certification
ICTS 1998 — 1998
Windows MCP Certification
ICTS 1997 — 1997
A+ Certification
Catonsville Community College 1994 — 1995
Computer Graphics Certification
Catonsville Community College 1994 — 1995
Desktop Publishing Certification
Owings Mills High School 1980 — 1984
High School
Echelon Community Services January 2015 - August 2015
AVALON BAY COMMUNITIES INC February 2014 - March 2015
Mary's Center March 2014 - December 2014
Ascend One September 2011 - March 2014
Children's Receiving Home August 2010 - July 2011
CSU Sacramento August 2009 - May 2011
Tri Counties Bank August 2007 - August 2010
Roberts Family Development Center February 2009 - May 2010
Skills
Social Services, Child Development, Family Services, Research, Parent Education, Coaching, Psychology, Counseling, Data Analysis, Analysis, Management, Nonprofits, Fundraising, Sales, Microsoft Office, Team Building, Microsoft Excel, Social Media, Statistics, Editing, Marketing, Community Outreach, Customer Service
Education
The George Washington University 2013 — 2016
Master's degree (Expected), Clinical Mental Health Counseling
California State University 2008 — 2011
B.A, Psychology
Sacramento City College 1997 — 2001
AA, Social Sciences
Marriott International August 2014 - Present
Montgomery College, Rockville January 2008 - Present
Wholefoods, Petsmart, YMCA, The University of Insubria October 2006 - Present
Berico Technologies January 2012 - August 2014
Pure Matters November 2011 - January 2012
Ascend One June 2011 - October 2011
Astra HR June 2006 - June 2011
Skills
Brochures, Stationery, Postcards, Folders, Advertising, Mobile Applications, Web Design, Dreamweaver, Graphic Design, Creative Direction, Logo Design, User Interface Design, Email Marketing, Brand Development, Creative Strategy, Graphics, Social Media, User Experience, Flash, Layout, Corporate Identity, E-commerce, Integrated Marketing
Education
The University of Texas at Austin 1999 — 2001
MA, Advertising - Art Direction
Narsee Monjee Institute of Management Studies 1997 — 1999
MBA, Advertising
University of Mumbai 1997 — 1999
MA, Finance
Connections Education February 2015 - Present
Prometric February 2012 - January 2015
Ascend One May 2009 - November 2011
Chevy Chase Bank October 2006 - May 2009
Chevy Chase Bank October 2004 - September 2006
Chevy Chase Bank October 2000 - September 2006
Chevy Chase Bank October 1998 - September 2000
Telespectrum 1995 - 1996
Citi 1989 - 1994
Skills
Operations Management, Project Management, Customer Experience, Communications, Process Improvement, Strategic Planning, Call Center, Customer Service, Sales, Vendor Management, Change Leadership, Quality Assurance, Workforce Management, Compliance, Talent Management, Team Building, Problem Solving, Performance Management, Coaching, Program Management, Budgeting, Customer Satisfaction, Cross-functional Team..., Banking, Customer Relations, Client Services, Business Strategy, Operational Excellence, Change Management, Communication, Call Centers, Leadership, Business Analysis, Strategy, Project Planning, Management, Executive Management, CRM, Training, Team Leadership, Risk Management, Forecasting, Customer Retention, Business Development, Account Management, Product Management, Salesforce.com, Recruiting, Team Management, Business Intelligence
Education
Nebraska Wesleyan University
B.S., Communications, Psychology
The Johns Hopkins University - Carey Business School
M.B.A., Business Administration, Marketing
Cipher Systems LLC May 2015 - Present
Ascend One April 2014 - March 2015
Vistronix, Inc.Contactor for US EPA March 2011 - April 2014
University of Maryland Baltimore County February 2010 - April 2012
Stanley Black & Decker , Inc. July 2010 - March 2011
University of Maryland Baltimore County July 2009 - December 2010
University of Maryland Baltimore County January 2009 - June 2009
University of Maryland Baltimore County November 2008 - June 2009
Mojo Web Solutions June 2007 - October 2007
Skills
Databases, Microsoft SQL Server, C#, MVC Architecture, Entity Framework, HTML, Android, HTML 5, JavaScript, User Interface Design, LINQ, Programming, CSS3, jQuery, REST, AJAX, XML, SOA, Section 508, Web Design, Software Design, Visual Studio, Agile Methodologies, Web Services, XSLT, ASP.NET, MVVM, N-tier, Windows Azure, ExpressionEngine, Research, SEO, MySQL, Developer Tools, Web Applications, ASP, ASP.NET MVC, T-SQL, WCF, CSS
Education
The Johns Hopkins University - Carey Business School 2013 — 2016
Master of Business Administration (MBA), Information Technology
University of Maryland Baltimore County 2010 — 2012
Master In Information Systems, Information Systems, 3.9
University of Maryland Baltimore County 2008 — 2010
BS, Information Systems
Anne Arundel Community College 2006 — 2008
AA, Information Systems
Tribhuvan University 2002 — 2005
Bachelor's degree, Bachelor of Business Studies
TIAA-CREF February 2014 - Present
Vanguard May 2011 - February 2014
Ascend One October 2010 - May 2011
Jackson National Life 2007 - 2010
AT&T June 1993 - May 2005
Skills
Wealth Management, Asset Allocation, Mutual Funds, Series 7, Series 63, Investments, Retirement Planning, Portfolio Management, Fixed Annuities, Retirement, Strategic Financial..., Asset Management, Financial Services, Securities, Risk Management, Life and Health...
Education
Belmont Abbey College 2000 — 2004
Bachelor's degree, Business, Management
Rutter's Farm Stores March 2013 - Present
Ascend One June 2007 - March 2013
YTI Career Institute 2001 - 2007
Skills
Social Networking..., Recruitment/Retention, Sales, Blogging, Customer Service, Writing, Social Media, Public Speaking, Microsoft Office, Customer Relations, Excel, Negotiation, PowerPoint, Word, Social Media Marketing, Problem Solving, Microsoft Word, Microsoft Excel, Facebook, Social Networking, SEO, Strategic Planning, Account Management, Management, Team Leadership, Strategy, Lead Generation, Customer Retention, Training, Public Relations, Interviews, Press Releases, Recruiting, Time Management, Content Strategy, Google Analytics, Online Marketing, Advertising, WordPress, Email Marketing, Budgets, Online Social Networking, Pinterest, Online Advertising, Leadership, Marketing, Marketing Strategy, PPC, Marketing Communications, SMO
Education
Penn State University 1995 — 1999
Bachelor of Science (B.S.), Marketing
Erickson Living March 2015 - Present
Erickson Living February 2011 - March 2015
Ascend One June 2009 - February 2011
Media Works February 2007 - January 2009
Mentzer Media Services August 2006 - November 2006
Network Media Partners September 2005 - May 2006
Skills
Advertising, Media Buying, Social Media, Time Management, Online Advertising, Radio, Project Management, Television, Sales, Marketing Communications, Marketing, Email Marketing, Integrated Marketing, Management, Social Networking, Social Media Marketing
Education
Towson University 2002 — 2006
Mass Communication, Marketing
Towson University 2002 — 2006
annoymous January 2011 - Present
Ascend One 2007 - 2009
Skills
Instructional Technology, E-Learning, Training, Instructional Design, Blended Learning, Human Performance..., Performance Support, Leadership Development, Technical Writing, Project Management, Software Documentation, Virtal Training, Face-2-Face Training, Digital Communication
Education
University of Maryland Baltimore County
Masters Degress in Instructional Systems Development, Instructional Systems Design
University of Maryland Baltimore County 2012 — 2013
Graduate Certificate, Curriculum and Instructional Systems Development
The Johns Hopkins University 1995 — 1995
Graduate Studies, Business Administration and Management: Emphasis Training
American University
Master of Public Administration (M.P.A.), Trainining
Occidental College
Bachelor of Arts (B.A.), International Relations and Affairs/French
University of Maryland University College
T. Rowe Price August 2014 - Present
Edaptive Systems, Inc September 2013 - August 2014
TD Ameritrade July 2012 - September 2013
Ascend One February 2010 - July 2012
AOL Advertising February 2008 - January 2010
AOL Advertising November 2006 - February 2009
Spectra Marketing (Nielsen Company) September 2005 - November 2006
Rite Aid September 2000 - September 2005
Rite Aid September 1995 - September 2000
Skills
Troubleshooting, SDLC, Agile Methodologies, Scrum, Software Development, Software Project..., Project Management, Process Improvement, Quality Assurance, Business Analysis, Team Leadership, Java, Visio, MS Project, Program Management, SharePoint, Testing, Business Requirements, Microsoft SQL Server, Integration, Software Documentation, SQL, PMO, Requirements Analysis, Cross-functional Team..., SOA, Enterprise Software, Analysis, Regression Testing
Education
HACC, Central Pennsylvania's Community College 1994 — 1994
Business Administration
Venable LLP May 2013 - Present
Ascend One April 2002 - April 2013
Coca-Cola Enterprises 1994 - 2002
General Elevator 1990 - 1994
Skills
Business Analysis, Project Planning, Microsoft SQL Server, Software Project..., Requirements Analysis, SDLC, Integration, Web Development, WCF, Business Intelligence, Agile Methodologies, Databases, Visual Studio, Web Services, E-commerce, Process Improvement, C#, .NET, T-SQL, JavaScript, Quality Assurance, ASP.NET MVC, SQL, Vendor Management, Software Development, ASP.NET, AJAX, Analysis, TFS, SharePoint, Scrum, Visio, Web Applications, Project Management, HTML, IT Strategy, jQuery, IIS, Agile Project Management, XML, Team Leadership, Requirements Gathering, Database Design, Software Engineering, Architecture, SSRS, SOA, MVC, Enterprise Architecture, ASP
Education
Loyola College in Maryland 1993 — 1997
MBA in Business
Villa Julie College 1988 — 1992
B.S., Computer Science
Franklin High School 1984 — 1988
High School
Consumer Education Services, Inc August 2015 - Present
SenecaOne Finance April 2014 - August 2015
Ascend One April 2008 - March 2014
Ascend One Corp April 2006 - April 2008
Ascend One January 2003 - April 2006
Claria October 2000 - August 2002
Deloitte August 1999 - August 2000
Skills
PPC, Lead Generation, SEO, Display Advertising, Affiliate Management, Compliance, Email Marketing, Customer Acquisition, SEM, Analytics, E-commerce, Online Marketing, Digital Strategy, Search Advertising, Web Analytics, Google Adwords, Online Advertising, Digital Marketing, Mobile Marketing, Direct Marketing, Leadership, Media Buying, CRM
Education
Stanford University 1995 — 1999
Bachelor's degree, Economics
Will C. Wood High
Will C. Wood High
Clear One February 2007 - Present
CoreStar Financial Group September 2002 - February 2007
Ascend One February 2001 - September 2002
Aerotek July 2000 - February 2001
Skills
SEM, Lead Generation, Customer Acquisition, Direct Marketing, Analytics, Sales, Business Development, PPC, Marketing, Online Lead Generation, Database Marketing, B2B, Negotiation, New Business Development, Marketing Strategy, Email Marketing, Start-ups, Recruiting, Competitive Analysis, Training, Management, CRM, Market Research, Strategy
Education
Indiana University Bloomington 1995 — 2000
BS, Marketing & Management
Ascend One 2007 - Present
Fieldstone Mortgage Company 2003 - 2007
Coca-Cola Enterprises 1999 - 2003
Skills
Financial Analysis, Business Analysis, Process Improvement, Financial Reporting, Forecasting, Strategic Planning, SAP, Analytics, Business Intelligence, Account Management, Leadership, Requirements Analysis, Management, Finance, Analysis
Education
Towson University
BS, Accounting
Ticketmaster / Live Nation Entertainment August 2013 - July 2014
DrFirst March 2013 - August 2013
Ascend One July 2010 - March 2013
JP Morgan Chase March 2010 - July 2010
Parature Inc. September 2006 - May 2009
NBC Universal June 2006 - October 2006
NGRAIN January 2003 - October 2005
Skills
Quality Assurance, Test Automation, Test Automation..., Team Management, QTP, Test Planning, Testing, Agile Methodologies, SOA, Requirements Analysis, TFS, Scrum, Quality Center, Project Management, Visio, Requirements Gathering, SDLC, User Acceptance Testing, Business Analysis, JIRA, Agile Project Management, Agile & Waterfall..., Bug Tracking, Team Mentoring, Test Management, Performance Testing, SQL, Software Project..., HP Quality Center
Education
Simon Fraser University 2002 — 2004
Computer science
Arizona State University 1998 — 2000
MS, Information Technology
VisionIT-Freddie Mac September 2013 - Present
Ascend One January 2010 - April 2013
Wells Fargo Bank, N.A. August 1998 - March 2009
A.J. Burton Group, Incorporated October 1996 - June 1998
Skills
Mortgage Lending, Portfolio Management, Management, Software Documentation, Microsoft Excel, Financial Risk, General Ledger, Loans, Internal Audit, Cash Flow, Variance Analysis, Internal Controls, Financial Analysis, Banking, Risk Management, Vendor Management
Education
Morgan State University 1991 — 1995
BS, Accounting
AOL Platforms January 2015 - Present
Advertising.com January 2013 - Present
AOL Advertising September 2005 - January 2013
Ascend One 2001 - 2005
SportsLine.com September 1998 - May 2001
Air Products and Chemicals 1996 - 1998
Skills
Agile Methodologies, Scrum, Web Services, SDLC, Software Development, SOA, SQL, REST, Analytics, Software Project..., Java, Microsoft SQL Server, C#, Hadoop, T-SQL, JavaScript, Software Engineering, Web Applications
Education
Drexel University 1991 — 1996
BS, Mathematics
Kutztown Area High School 1987 — 1991
Drexel University
Master of Science (MS), Computer Software Engineering
Meredith College May 2011 - Present
Ascend One January 2008 - November 2011
Ascend One Corporation July 2002 - December 2008
Capstrat 1998 - 2002
State Capital Strategies (The Washington Post) 1997 - 1998
WLFL-TV FOX 22 1996 - 1997
Skills
Content Development, Corporate Communications, Brand Management, Internal Communications, Event Planning, Crisis Communications, Public Affairs
Education
Georgetown University
Certification, Business Administration and Management, General
Meredith College 1992 — 1996
BA, English and Speech Communication
Absolute Tech Solutions June 2013 - Present
Pipeline Soccer Club January 2013 - Present
Ascend One November 2009 - Present
Citi 2008 - 2009
Accountemps 2007 - 2007
Skills
Mortgage Lending, Strategic Planning, Financial Analysis, Insurance, Strategic Financial..., Sales Management, Account Management, Finance, Banking, Business Development, Process Improvement, Financial Services, Risk Management, Leadership, Portfolio Management, Analysis, Strategy, Management, Business Process..., Business Analysis, Analytics, New Business Development, CRM, Business Strategy, Program Management, Start-ups, Sales, Financial Planning
Education
Towson University 2014 — 2016
Master's Degree, Information Technology
University of Maryland College Park 1995 — 2000
Bachelor of Science (B.S.), Mathematics
Overlea High School 1991 — 1995
High School
CSC August 2011 - Present
Ascend One November 2008 - August 2011
Hanley Wood July 2007 - November 2008
Skills
ASP.NET, .NET, Agile Methodologies, Web Services, C#, Microsoft SQL Server, XML, JavaScript, CSS, ASP.NET MVC, LINQ, T-SQL, jQuery, ADO.NET, MVC, SOAP, XSLT, KnockoutJS, Bootstrap, NHibernate, Selenium WebDriver, NSubstitute, Autofac, Specflow, Masstransit, AJAX, REST
Education
Dnipropetrovs'kij Nacional'nij Universitet 1977 — 1982
Freddie Mac March 2015 - Present
Freddie Mac February 2007 - February 2015
Freddie Mac September 2006 - February 2007
Ascend One 1997 - 2006
Skills
Business Analysis, Business Process, Change Management, Cross-functional Team..., Business Intelligence, Call Center, Quality Assurance, Project Management, MS Project, Data Analysis, Risk Management, Business Transformation, Operations Management, Team Leadership, Process Engineering, Business Process..., Capacity Planning, Process Improvement, Performance Management, Workforce Management, Forecasting, Visio, Team Building, Customer Satisfaction, Process Management, Project Planning, Requirements Analysis, Strategic Planning, Customer Experience, Business Strategy, Business Development, Training, PMP, Call Centers, Program Management, SDLC, Analysis, CRM, Requirements Gathering, Team Management, Business Planning, Operational Excellence, Leadership Development, Leadership, Management, Strategy, Enterprise Software, Vendor Management, Agile Methodologies, Executive Management
Education
American University - Kogod School of Business 2013 — 2014
Master of Science (MS), Business Administration and Management, General
University of Maryland University College
Bachelor of Science (B.S.), Management Information Systems, General
Prosci 2015 — 2015
Change Management Certification, Change Management
Maryland Department of Labor, Licensing and Regulation March 2009 - August 2012
S.W.H. Corporation DBA Mimi’s Café August 2008 - March 2009
University of Texas at Pan American March 2008 - June 2008
Yolanda's Cleaning Service June 2001 - July 2003
Ascend One August 2000 - July 2003
Skills
Data Entry, Access, Customer Service, Interviews, Case Managment, Fact Finding, Data Analysis, Separations, Statutory Interpretation, Unemployment Claims, Progressive Discipline, Disciplinary Action, Documentary Research, Adjudication, Interview Preparation, Document Preparation, Records Management, Prioritize Workload, Internal Investigations, Claim Investigation, Caseload Management, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Outlook, Volunteering, Community Service, QuickBooks, Journal Entries, Bookkeeping, Estimates, Spreadsheets, File Systems, Meeting Planning, Minute Taking, I-9 Compliance, FMLA, EEO Investigations, ADA compliance, Fraud, Peer Mentoring, Screening, Greeting, Mentoring New Hires, New Hire Paperwork, Debt Management, Budget Setting, Call Centers, Scripting
Education
The University of Texas-Pan American 2003 — 2007
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Discovery Communications April 2013 - Present
Discovery Communications October 2012 - April 2013
Discovery Communications February 2005 - October 2012
Ascend One 1999 - 2005
Skills
HRIS, Compensation, SAP HR, Performance Management, Talent Management, Strategic Planning, Management, Deferred Compensation, Onboarding, Employee Relations, Personnel Management, Employee Benefits, Human Resources, Benefits Management, Talent Acquisition, Workforce Planning, Interviews, Leadership, Strategy, Change Management, Recruiting, Program Management, PeopleSoft, Organizational Design, Benefits Administration, Applicant Tracking..., Organizational..., Employee Engagement, Succession Planning, Process Improvement
Education
Oberlin College 1991 — 1995
B.A., History
Regent Education May 2013 - Present
Ascend One January 2002 - April 2013
Ascend One Corporation (Formerly Amerix Corporation) January 2002 - April 2013
Skills
SOA, Agile Methodologies, Web Services, JavaScript, SDLC, T-SQL, Software Development, C#, SQL, Microsoft SQL Server, SSRS, Software Project..., Visual Studio, Database Design, XML, E-commerce, AJAX, Requirements Analysis, Java, Business Analysis, .NET, TFS, ASP.NET MVC, Integration, Cisco Technologies, IIS, Scrum, Web Development, Databases, MVC, WCF, SSIS, Architecture, Enterprise Architecture, VoIP, ASP.NET, Web Applications, Agile Project Management, REST, ASP, jQuery
Education
The Johns Hopkins University 1980 — 1984
BSEE, Electrical Engineering, Computer Science
ClearOne Advantage January 2013 - Present
Bills.com March 2011 - December 2012
Ascend One February 1999 - March 2011
KPMG March 1997 - May 1999
Skills
Email Marketing, Customer Acquisition, Strategy, Online Advertising, SEM, Lead Generation, Strategic Planning, Product Management, Mergers & Acquisitions, Customer Retention, Entrepreneurship, Sales, Direct Marketing
Education
Bloomsburg University of Pennsylvania 1984 — 1988
Bachelor of Science (BS), Accounting and Finance
T. Rowe Price May 2013 - Present
Ascend One February 2013 - May 2013
Taproot Foundation 2013 - 2013
TEKsystems April 2010 - April 2012
TEKsystems December 2007 - April 2010
Medley Pharmaceuticals February 2004 - July 2005
Skills
Business Analysis, Requirements Analysis, Gap Analysis, Data Analysis, SDLC, Compliance, Agile Methodologies, Project Management, Interpretation Of Data, Contract Management, Reporting & Analysis, SharePoint Designer, SQL Server Management..., RUP Methodologies, Staffing Services, Documentations, Visio, Microsoft Office Suite, Debt Relief Services, Vendor Management, SharePoint, Quality Assurance, User Acceptance Testing, CRM, Business Requirements, Microsoft Office, Disaster Recovery, Business Continuity, Business Objects, Dreamweaver, Auditing, Leadership, Recruiting, Training, Performance Management, Software Documentation, Sourcing, Business Process...
Education
Symbiosis institute of Management Studies 2002 — 2004
Masters in Marketing and Human Resources
BVCOP 1997 — 2001
Bachelors, Pharmacy
UnitedHealth Group September 2014 - Present
Ascend One September 2002 - March 2014
Skills
Bankruptcy, Customer Service, Legal Research, Legal Writing, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Time Management, Research, Teamwork, Business Strategy, Risk Management, Banking, Policy, Financial Analysis, Finance, PowerPoint, Strategic Planning, Data Entry, Financial Services, Portfolio Management, Financial Planning, Equities, Corporate Finance
Education
Towson University 1997 — 2001
Bachelor's degree, Digital Communication and Media/Multimedia
Walden University
Masters in Public Health, Public Health
Service Employees International Union September 2009 - Present
Baltimore City Dept. of Transportation July 2002 - September 2009
Ascend One 1994 - 1998
Education
Towson University 1998 — 2000
Master of Science, Human Resource Management
Comcast November 2011 - Present
Comcast of Philadelphia June 2004 - October 2011
Ascend One July 1999 - June 2004
Skills
Management, Telecommunications, Customer Experience, Customer Retention, Team Leadership, Change Management, Team Building, Coaching
Education
Coppin State University
Frostburg State University
Idearc Media July 2007 - Present
Ascend One July 2005 - July 2007
Monumental May 2003 - July 2005
Education
Bowie State University 1997 — 2001
BS, Computer Science and Mathematics
Hillhaven Nursing Center February 2014 - Present
Adventist HealthCare June 2007 - November 2013
Ascend One August 1997 - May 2007
iSky, Inc. 1992 - 1997
Skills
Recruiting, Leadership Development, PeopleSoft, Employee Engagement, Talent Acquisition, Onboarding, New Hire Orientations, HRIS, Human Resources, Personnel Management, Benefits Administration, Change Management, Team Building, Customer Service, Process Improvement, Deferred Compensation, Project Management, Strategic Planning
Education
CBS 1997 — 2002
Master of Arts (M.A.)
Cedarville University 1985 — 1989
Bachelor of Arts (BA)
CBS
CBS
Appirio November 2014 - Present
Self Employed - IT Consultant February 2014 - October 2014
2U August 2011 - February 2014
Ascend One January 2008 - May 2011
SafeNet October 2004 - January 2008
Arch Wireless July 1996 - October 2004
Skills
Operations Management, Process Improvement, Team Building, Strategic Planning, Program Management, Salesforce.com, Social Media, Cross-functional Team..., Team Leadership, Leadership Development, Customer Service, Vendor Management, Account Management, Budgets, Change Management, Contract Negotiation, Coaching, Business Strategy, Data Analysis, Call Centers, Project Planning, Microsoft Excel, Quality Assurance, Problem Solving, Product Management, Negotiation, Forecasting, Public Speaking, Team Management, Performance Management, Online Marketing, Microsoft Word, Customer Relations, Sales Management, New Business Development, Microsoft Office, Risk Management, Organizational..., PowerPoint, Inventory Management, Budgeting, Call Center, Process Engineering, Excel, P&L, Planning, Word, Mentoring, Vendor Relations, Business Process...
Education
St. Mary's College of Maryland 1990 — 1994
B.A., Political Science/Public Policy
Mt St Joseph College HS 1986 — 1990
Bachelors, Bachelors
Social Security Administration September 2009 - Present
Ascend One July 2009 - September 2009
Branch Banking and Trust January 2006 - July 2008
MetLife Financial Services May 2005 - January 2006
The MONY Group December 2003 - May 2005
M&T Bank May 2003 - December 2003
Allfirst Bank (formerly First National Bank of MD) August 1989 - May 2003
The Chase Manhattan Bank September 1988 - August 1989
CrossLand Savings FSB October 1982 - September 1988
Skills
Banking, Risk Management, Investments
Education
College for Financial Planning 2006 — 2007
Registered Para Planner, Planning
Adelphi University 1982 — 1989
B.B.A., Business Administration / Finance
G W Hewlett High School 1979 — 1982
Hillsborough Community College July 2012 - Present
Antek Healthware November 2005 - November 2008
Ascend One March 2002 - June 2005
DarTec PC Repair December 2001 - May 2003
Comp USA June 1998 - December 2001
Skills
Writing, HTML 5, CSS3, Dreamweaver, Final Cut Pro, Logic Pro, Technical writing, Javascript, JQuery, some PHP, photography, videography, Web Design, Photography, Editing, Technical Writing, Research, Training, Newsletters, Public Speaking, Proofreading, Creative Writing, Social Media, Microsoft Word, jQuery, WordPress, Windows, CSS, Adobe Creative Suite, Photoshop, Web Content, Blogging, Graphic Design, Microsoft Office, Copy Editing, Videography, PowerPoint, Software Documentation, Video Production, Technical Support, JavaScript
Education
University of Maryland Baltimore County 2012 — 2015
Master of Arts, Instructional Systems Development, 4.0 gpa
University of Tampa 2009 — 2012
Bachelor of Arts, Electronic Media Art & Technology (now New Media Production), cum laude
Swinburne University of Technology 2010 — 2010
Better Business Bureau October 2014 - Present
Clear One Advantage October 2013 - October 2014
Ascend One November 2010 - July 2013
ICM Marketing June 2010 - November 2010
Sport Honda December 2006 - April 2008
Coopers Honda December 2005 - December 2006
Securitas Security Services USA, Inc. July 2003 - August 2004
Skills
Sales, Marketing, Selling, Negotiation, Employee Benefits, Advertising, Accounting, Salesforce.com, Insurance, Cold Calling, Credit, Sales Management
Education
Penn State University 1998 — 2003
Psychology, BS in Psychology, Business option
Ascend One June 2001 - Present
Skills
Call Centers, Process Improvement, Business Process..., Business Analysis, Microsoft Office, Project Management, Requirements Analysis
Education
Loyola College in Maryland 2009 — 2012
MBA
Appalachian State University 1995 — 1999
BA, Political Science
Seventy First High School 1991 — 1995
Ascend One September 2007 - Present
Ascend One August 2000 - September 2007
First USA January 1996 - August 2000
Skills
Budgeting, Call Center, Workforce Management, Planning, Forecasting, Vendor Management, Strategic Planning, Process Improvement, Analysis, Quality Assurance, Budgets, Business Analysis, Change Management, Project Planning, Call Centers, SDLC, Software Project..., Requirements Analysis, Agile Methodologies, Scrum, Management, Business Process..., Data Analysis, Program Management, Visio, Business Intelligence, SharePoint, Business Process, PMP, Cross-functional Team...
Education
Villanova University 2008 — 2008
Masters Certificate IS/IT Project Management
Arizona State University 1989 — 1992
Liberal Arts, Psychology
Discovery Communications February 2013 - Present
Discovery Communications January 2012 - February 2013
Ascend One June 2009 - January 2012
D&R International January 2009 - June 2009
Skills
Splunk, Operations Management, IT Operations, Business Applications, IBM BPM, Troubleshooting, SDLC, Active Directory, Financial Services, VMware ESX, Windows Server, CRM, Disaster Recovery, SharePoint, Requirements Analysis, Windows, Integration, Microsoft Office, Business Analysis, Process Improvement
Education
Excelsior College 2008 — 2009
Bachelors of Science, Information Technology
CRC Lacrosse May 2014 - Present
Brown Advisory August 2010 - Present
TLC Lacrosse September 2002 - June 2014
Ascend One May 2009 - June 2010
Brown Advisory June 2008 - August 2008
Ascend One Corporation June 2007 - August 2007
Skills
Strategy, Portfolio Management, Investments, Analysis, Marketing, Mutual Funds, Investment Management, Private Equity, Marketing Strategy, Process Improvement, Social Media, Accounting, Managerial Finance, Financial Modeling, Microsoft Office, Investment Strategies, Entrepreneurship
Education
Georgetown University 2006 — 2010
BS, Finance and International Business, Spanish
McDonough School of Business 2006 — 2010
BS, International Business; Finance
Bryn Mawr School for Girls 2000 — 2006
Ascend One January 2007 - April 2014
Skills
Customer Relations, Customer Service, Problem Solving, Microsoft Office, PowerPoint, Sales, Management
Education
University of Maryland Baltimore County 2004 — 2008
BA, Psychology
Prince George's Community College 2003 — 2005
Associate of Arts (A.A.), Pscychology
Taylor Anderson LLC September 2014 - Present
United Credit Education Services July 2014 - Present
Republic Services Inc April 2011 - Present
Town of Indian Head Economic Development Commission August 2014 - December 2014
Ascend One March 2010 - April 2011
Global Financial Services, Inc. January 2005 - March 2010
HomeFirst Mortgage May 2006 - May 2007
Fair Collections & Outsourcing 2003 - 2005
Skills
Credit, Finance, Loans, Customer Service, Management, Financial Analysis, Mortgage Lending, Strategic Planning, Analysis, Banking, Credit Analysis, Budgets, Real Estate, Negotiation, Leadership, Data Analysis, Forecasting, Team Building, Investments, Sales Management, Mortgage Banking, Accounts Receivable, Financial Reporting, Risk Management, Underwriting, New Business Development, Variance Analysis, FHA, Microsoft Excel, Sales, Process Improvement, Insurance, Selling, Public Speaking, Refinance, Financial Services, Strategy, Microsoft Office, Contract Negotiation, Program Management, Investment Properties, Accounting, Project Planning, Business Strategy, Teaching, Church Events, Church Consulting, Marketing Communications, Utility Industry, Training
Education
Salisbury State University 1986 — 1988
Business Administration and Management, General
gwynn park
Ascend One November 1997 - Present
Education
Anne Arundel Community College 2001 — 2005
AA, Business Management
Anne Arundel Community College 2001 — 2005
AA, Personal Computer Technology
Highpoint High, Beltsville, MD
Citi March 2012 - Present
Ascend One November 2007 - November 2011
Co-Star Group February 2007 - October 2007
HSBC/Formerly Metris February 1997 - January 2007
Skills
Customer Service, Project Management, Management, Leadership Development, Call Centers
Education
The Community College of Baltimore County
Liberty High School
General Studies
Ascend One April 2004 - Present
CHM Washington,DC January 2002 - April 2004
Skills
SQL Server 2000-2008, Visual Basic, Oracle 8, SSIS, SSRS, Database Design, SSAS 2008, Microsoft SQL Server, Oracle, T-SQL, Business Intelligence, SDLC
Education
Strayer University-Maryland 2000 — 2005
MSIS, Information Systems
Ascend One October 2014 - Present
Ascend One July 2012 - October 2014
Michael J. Lestner & Associates January 2012 - July 2012
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Research, Teamwork, Public Speaking, Facebook, Event Planning, Photoshop, Financial Analysis, Accounting
Education
Towson University 2009 — 2012
B.S., Accounting and Finance
Towson University 2009 — 2012
Bachelor's degree, Accounting
STAQ November 2014 - Present
Yell June 2010 - April 2013
AOL August 2007 - February 2010
Advertising.com July 2006 - July 2007
Advertising.com May 2005 - July 2006
Ascend One June 2004 - May 2005
Booz Allen Hamilton July 2002 - June 2004
PwC Consulting December 2000 - July 2002
Skills
Online Advertising, Digital Marketing, Mobile Marketing, Mobile Advertising, Digital Strategy, Product Management, Online Marketing, Web Analytics, E-commerce, Mobile Devices, Digital Media, Competitive Analysis, User Experience
Education
University of Maryland College Park 2004 — 2007
Master of Business Administration (MBA)
Rutgers University 1995 — 2000
Bachelor of Science (BS), Management Science and Information Systems
Kensington Finance, Inc September 2014 - Present
Ascend One July 2012 - October 2013
All Experience June 1985 - October 2013
Alacrity Collections November 2008 - January 2012
Skills
Finance, Insurance, Banking, Microsoft Office, Microsoft Excel, Financial Analysis, Project Management, Customer Service, Strategic Planning, Negotiation, Financial Services, Software Documentation, Process Improvement, Credit, Business Analysis, Financial Reporting, Risk Management, Accounting, Training, Credit Cards, Access, Leadership, Analysis, Problem Solving, Call Centers
Education
Towson University 1980 — 1985
B.A, Mathematics, 3.4 GPA
Paws Plus December 2014 - Present
Ascend One October 2011 - October 2014
Ascend One June 2009 - October 2011
nurses rx 2008 - 2009
Skills
Microsoft Excel, Microsoft Word, Internet Explorer, Microsoft Office, Customer Service, Problem Solving, Multi Tasking, Adaptability, Outlook, Telephone Skills, Data Entry, Team Building, Accounts Receivable
Education
SUNY Empire State College 2007
Bachelors in Science, Mathematics
Strayer University 2010
Masters, Business Administration; a; Accounting; and Accounting Information Systems
Suffolk County Community College
Associates
Ascend One July 2000 - Present
PwC September 1993 - August 1998
Education
Indiana University Bloomington 1998 — 2000
Master of Business Administration (MBA), Finance, General
Virginia Tech 1989 — 1993
Bachelor of Science (BS), Accounting
Ascend One 2011 - 2012
Verizon June 2008 - July 2010
Education
Kaplan University 2010 — 2011
Fashion Industries High School
AC Transit October 2014 - Present
Ascend One November 2007 - April 2013
Skills
Quality Assurance, Call Centers
Education
Kaplan University 2003 — 2005
Bachelor's degree, Business Administration and Management, General
Severn Park
Ascend One 2011 - 2012
Ascend One – Solutions Coach September 2010 - October 2011
Red Ventures June 2010 - October 2010
Allstate January 2007 - January 2009
DirecTV Advanced Technologies January 2006 - January 2007
Bank of America January 2004 - January 2005
Bank of America January 2003 - January 2004
Education
University of North Carolina
Business Administration
Central Piedmont Community College
Business Administration
ICM School of Business
Computer Management
Ward Pest Control August 2012 - Present
Ward Pest Control July 2011 - August 2012
Ascend One April 2009 - February 2011
Debt Shield, Inc. February 2007 - April 2009
Skills
Negotiation, Process Improvement, Project Management, Customer Service, Microsoft Office, Microsoft Excel, Program Management, Access, Strategic Planning, Analysis, Outlook, Social Media, Team Leadership, Business Analysis, Event Planning, Editing, Sales, Marketing, Research, Project Planning
Education
Prince George's Community College 1996 — 1997
Computer Science
University of Maryland College Park 1995 — 1996
Computer Science
Ascend One May 1997 - Present
Software Consortium August 1996 - August 2001
MacFadden & Associates November 1994 - August 1996
Sentient Systems November 1991 - November 1994
Skills
Visual Basic, ASP, Microsoft SQL Server, .NET, ASP.NET, ASP.NET MVC, HTML, C#, Agile Methodologies, TFS, Requirements Analysis, T-SQL, SDLC, AJAX, WCF, Web Services, Software Development, Web Applications
Education
Grove City College 1987 — 1991
Bachelor of Science (BS), Electrical and Electronics Engineering
ClearOne Advantage 2014 - 2014
ClearOne Advantage 2013 - 2013
Ascend One 2000 - 2013
Ascend One 1998 - 2000
Ascend One 1997 - 1998
Zurich North America 1990 - 1997
Skills
Financial Forecasting, Financial Analysis, NPV, Return on Investment, Financial Modeling, Financial Statement..., Executive-level..., Microsoft Excel, Financial Reporting, Cash Flow Forecasting, Leadership, Process Improvement, Accounting, Cash Flow, Finance, Forecasting
Education
Loyola University Maryland, Sellinger School of Business
Master of Business Administration (MBA), Finance
Towson University
Bachelor of Science (BS), Business Administration (Accounting concentration)
Ascend One February 2006 - April 2013
Education
Strayer University-Maryland 1999 — 2004
Bachelor's degree, Business Administration
Ascend One November 2002 - Present
MD Relay June 1995 - July 2002
Nursing January 1990 - June 1995
Skills
Credit, Mortgage Lending, Loans, Loan Origination, Banking, Finance, Financial Analysis, Retirement, Mutual Funds, Risk Management, Health Insurance
Education
The Community College of Baltimore County 1981 — 1986
Business/Nursing
Walbrook Senior High School 1979 — 1981
High Schoold Diploma, Business Administration and Management, General
American Red Cross March 2013 - Present
Ascend One August 2011 - March 2013
Social Solutions January 2011 - July 2011
Barcoding Inc. January 2010 - May 2010
Fire & Ice September 2009 - December 2009
Morgan Stanley September 2009 - December 2009
Skills
Microsoft Excel, SQL, Microsoft Access, Business Objects, Webi, Google Analytics, Google Adwords, VBA, SAS
Education
Stevenson University 2006 — 2010
Bachelor of Science (B.S.), Business Administration and Management, General
Academia Italiana 2009 — 2009
Study Abroad
PayPal 2006 - Present
TEKsystems 2005 - 2006
Ascend One 1996 - 2005
Skills
Analytics, Agile Methodologies, E-commerce, Process Improvement, Quality Assurance, Scrum, Software Quality..., Testing, Vendor Management, Call Centers, Management, Usability Testing
Education
Towson University
Bachelor's degree, Mass Communication/Media Studies