Telespectrum Company
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Telespectrum Employees
Canada Dry Mott's Inc. a Dr Pepper Snapple Company September 2015 - Present
Canada Dry Mott's Inc. April 2014 - Present
Canada Dry Mott's Inc. October 2011 - Present
Canada Dry Mott’s Inc. A Division of Dr Pepper Snapple Group May 2008 - October 2011
Canada Dry Mott's (formally Cadbury Beverages) August 2004 - May 2008
Telespectrum February 2001 - May 2004
Skills
Employee Relations, Succession Planning, Onboarding, HR Policies, Recruiting, Human Resources, Talent Acquisition, Benefits Administration, Change Management, Employee Benefits, Personnel Management, Payroll, Coaching, Applicant Tracking..., Organizational..., Workforce Planning, Organizational Design, International HR, Leadership, Strategy, Executive Coaching
Education
Seneca College of Applied Arts and Technology 1992 — 1993
Diploma, Human Resources
Brock University 1989 — 1992
BA, Business and Psychology
YBM Premier April 2008 - June 2010
Telephone Booth April 2004 - March 2008
Fallsview Hilton Hotel May 2006 - August 2007
Brock University Fashion Show February 2003 - April 2003
Telespectrum March 2002 - August 2002
Youth Basketball Training School January 2000 - May 2000
Education
Brock University 2002 — 2007
B.A, Business Communication
Brock University - St.Catharines
Bachelor; School Diploma, Business Communication; Business Communication
Roland Michener Secondary School
Hardin Memorial Health February 2014 - Present
GreenStar Medical Services February 2012 - February 2014
Greenway Medical Technologies October 2010 - October 2013
Conference Direct November 2009 - October 2010
TeleTrinsic Contact Center Solutions, Philippines 2006 - 2009
Media Marketing Group, LLC May 2004 - June 2006
Hershey Creamery Company 2002 - 2004
Telespectrum 2000 - 2002
Metals USA 1999 - 2000
MetLife Financial Services 1997 - 1998
Skills
PCMH, Training, CRM, Project Management, Software Implementation, Salesforce.com, Management, EHR, Health Information..., Entrepreneurship, Healthcare Information..., Software Documentation, Software Project..., Practice Management, Customer Service, Public Speaking, Marketing, Relationship Management, HL7, SaaS, Long-term Customer..., EMR Training, Vendor Relationships, Computer Software..., Outsourcing, Solution Implementation, Accountable Care, Key Account Management, Conference Registration, EMR, Informatics, Revenue Cycle, Eclipse, Healthcare
Education
Liberty University 1994 — 1996
Comcast Business 2015 - Present
BrandShop Digital Commerce 2015 - 2015
eBay Enterprise (Formerly GSI Commerce) 2012 - 2015
GSI Commerce/True Action 2008 - 2012
Avanceon (formerly Advanced Automation) 2007 - 2008
Fiserv 2005 - 2007
MortgageRamp 2002 - 2005
Telespectrum April 2000 - August 2002
Condor Technology Solutions, Inc. March 1998 - March 2000
Skills
Program Management, Project Management, E-commerce, Management, Leadership, Integration, Strategy, Process Improvement, Vendor Management, PMP, Strategic Planning, Business Analysis, Enterprise Software, Analytics, Team Leadership, Business Development, Business Process, PMO, Marketing, Software Development, CRM, Project Delivery, Software Project..., SDLC, ERP, Product Management, IT Strategy, Business Strategy, Team Building, Cross-functional Team..., Consulting, Business Intelligence, Email Marketing, Project Portfolio..., Professional Services, Project Planning, Agile Methodologies, Product Development, Budgets, Resource Management, Requirements Gathering, Requirements Analysis
Education
Case Western Reserve University 1994 — 1995
MS, Civil Engineering
University of Pittsburgh 1992 — 1994
Civil Engineering
Baldwin-Wallace College 1985 — 1990
BS, Chemistry
Patrice & Associates Hospitality Recruiting October 2012 - Present
West Liberty Foods October 2009 - September 2012
West Liberty Foods May 2004 - October 2009
Telespectrum 2000 - 2003
ProMark One/TeleSpectrum 1995 - 2000
Skills
Talent Management, Benefits Administration, Human Resources, Applicant Tracking..., Employee Relations, Recruiting, Restaurants, Hospitality, Interviews, Management, Performance Management, Training, Talent Acquisition
Education
Ashford University 2006 — 2008
BA, Organizational Management
Interactive Intelligence October 2011 - Present
ASTD-San Diego February 2009 - December 2011
Gibson Learning and Performance September 2007 - October 2011
Bellevue University April 2009 - September 2011
ICMI October 2007 - September 2011
Magellan Health Services October 2005 - September 2007
ICMI September 2001 - October 2005
Telespectrum August 1995 - June 2000
Education
San Diego State University-California State University 2007 — 2009
MA, Educational Technology
Hood College
BA, English
n/a - currently unemployed October 2007 - Present
Telespectrum October 1996 - March 2006
Rite Aid March 1996 - October 1996
Skills
Customer Service, Community Outreach, Data Entry, Leadership, Leadership Development, Microsoft Office, Outlook, Public Speaking, Research, Training, Teaching
Education
Capella University 2010 — 2016
BS of Psychology, General Psychology
University of Phoenix 1995 — 1995
N/A, Information Technology
Tyco Integrated Security January 2002 - Present
Telespectrum January 2000 - March 2002
Food Lion 1998 - December 1999
Skills
Project Management, Accounting, Telecommunications, Retail, Management, Security, Leadership, Business Analysis, Operations Management, Team Leadership, Integration, IP Cameras, Program Management, CCTV, Fire Alarm, Access Control, Intrusion Detection
Education
Catawba College 2002 — 2005
Bussiness Admin and Information Tech
The D'Amico's January 2001 - Present
Telespectrum March 2000 - December 2000
Software Consulting Group June 1995 - March 2000
Careers USA 1993 - 1995
Olsten 1989 - 1993
Education
Kutztown University of Pennsylvania 1985 — 1989
BS, Elementary Education
Godiva Chocolatier September 2008 - Present
Synthes May 2006 - September 2008
EB Games December 2000 - May 2006
Telespectrum 1996 - 2000
Telespectrum May 1994 - October 1996
Education
Cabrini College
BS, Human Resource Management
The Ohio State University CCP 2005 - 2009
UMCH November 2003 - June 2005
EMCO Maier Corp. June 2002 - November 2003
Southeast, Inc August 2001 - June 2002
Telespectrum May 2000 - August 2001
Telespectrum July 1999 - May 2000
Education
The Ohio State University 2005 — 2008
Master's degree, Labor and Human Resources
West Virginia University 1996 — 1999
Bachelor's degree, History
Parker Paint Mfg. Co., Inc. April 2012 - March 2014
Parker Paint Mfg. Co., Inc November 2002 - February 2008
Applied Card Systems 2001 - 2002
Telespectrum 1995 - 2000
Skills
Inventory Management, Customer Service, Operations Management, Team Building, Budgets, Employee Benefits, Process Improvement, Purchasing, Vendor Relationships, Vendor Contracts, Office Administration, Office Management, Purchasing Processes, Inventory Planning, Purchase Orders, Microsoft Office, Microsoft Excel, Microsoft Word, Employee Training, Payroll, Benefits Administration, Inventory Accuracy, Coordinating Events
Education
Ohio University 2001 — 2002
Adecco Employment Services July 2012 - Present
Adecco Staffing December 2010 - July 2012
Proficiency Placement, LLC. June 2009 - December 2010
Supplemental Health Care March 2009 - June 2009
Debellis Catherine Morreale - Corporate Staffing April 2006 - December 2008
Definity Health October 2005 - April 2006
The Home Depot January 2001 - April 2005
Telespectrum 1996 - 2001
Skills
Recruiting, Human Resources, Temporary Placement, Talent Acquisition, Applicant Tracking..., Temporary Staffing, Onboarding, Internet Recruiting, Technical Recruiting, Staffing Services, College Recruiting, Business Development, Contract Recruitment, Employee Training, Employment Law, Executive Search, Employee Benefits, Personnel Management, Employee Relations, Interviews, Screening Resumes, Resume Writing, Talent Management, Permanent Placement, Hiring, HRIS, Leadership, Recruitment Advertising, Sourcing, Screening, Job Fairs, Benefits Negotiation, Taleo, Staff Augmentation, New Hire Orientations, Cold Calling, Benefits Administration, RPO, Workforce Planning, Behavioral Interviewing, Interview Preparation, Corporate Recruiting, Career Counseling, Background Checks, IT Recruitment, Building Relationships, Career Development, Job Coaching
Education
State University of New York College at Buffalo
Bachelors, Sociology
Cost Plus Merchant Services January 2012 - Present
Merchant Lynx Services August 2010 - December 2012
Telespectrum August 2010 - July 2011
Skills
Call Centers, Customer Retention, Telephone Skills, Customer Satisfaction, Technical Support, Data Entry, Troubleshooting, Process Improvement, Customer Service, Time Management, Computer Hardware, Outlook, Teamwork, Analysis, Networking
Education
Herzing University-Atlanta 2012 — 2014
Associate's Degree, Information Technology
Midasco, LLC July 2011 - Present
Dollar General October 2010 - Present
Complete Landscaping Service 2006 - 2011
Wind River Environmental March 2002 - July 2002
Telespectrum January 1999 - March 2002
Skills
Customer Service, Supervisory Skills, Operations Management, Management, Team Building, Budgets, Purchasing, Procurement, Customer Satisfaction, Training, Inventory Management, Process Improvement, Administration, Time Management, Transportation
Education
Anne Arundel Community College 1996 — 2000
General Studies
Antioch Christian School 1988 — 1996
Diploma
AmerisourceBergen October 2010 - Present
HomeTrust Banking Partnership January 2009 - April 2010
HSBC October 2005 - December 2008
Telerx April 2003 - October 2005
APAC Customer Services April 2002 - March 2003
TeleSpectrum February 1997 - January 2002
SOMAR Inc. (acquired by TeleSpectrum) September 1992 - February 1997
Food Lion November 1986 - September 1992
Skills
Employee Relations, Talent Management, Talent Acquisition, Human Resources, Organizational..., HRIS, Management, Leadership, Personnel Management, Benefits Administration, Performance Management, Recruiting, Strategy, Mergers & Acquisitions, Training, Program Management, Outsourcing, Deferred Compensation, Strategic Planning, Policy, Payroll, Executive Management, Start-ups, Onboarding, Succession Planning, Workforce Planning
Education
Southern New Hampshire University 1981 — 1984
Bachelors, Marketing
ECFMG October 2006 - Present
ECFMG March 2003 - October 2006
TEKsystems September 2000 - March 2003
Telespectrum October 1999 - September 2000
Unisys August 1996 - October 1999
Skills
Scrum, C#, VB.NET, Oracle PL/SQL..., Agile Methodologies, Visual Studio Team..., ASP.NET, AJAX, WCF Services, Windows Server, IIS, Visual Basic, ASP, JavaScript, FileNet, SharePoint, Oracle RDBMS, Project Management, COM+, XML, Web Development, Enterprise Architecture, jQuery, TFS, Document Imaging, Database Design, IT Management, IT Strategy, Oracle, SQL, Software Development, WCF, Microsoft SQL Server, PL/SQL, .NET, Requirements Gathering, Enterprise Content..., Business Analysis, Application Lifecycle..., Software Project..., Applications Delivery, Google Analytics, Cross-functional Team..., Performance Management, Program Management, PMO, Web Services, T-SQL, Application Architecture, Business Development
Education
Monmouth University 1993 — 1995
Computer Science
Learning Tree
Erie County February 2009 - Present
Erie County Department of Social Service June 2008 - Present
ACS state and local solutions February 2006 - June 2008
Kaufmann's Department Store November 2005 - February 2006
Elderwood at Oakwood February 2005 - April 2005
Kaleida Health System November 2003 - July 2004
Client Logic September 2002 - October 2003
Telespectrum August 2001 - September 2002
Telespectrum January 2002 - March 2002
Skills
Customer Service, Microsoft Word
Education
Medaille College 2008 — 2011
currently enrolled, Business Management
Buffalo Traditional High School
High School Diploma, Business Administration Management
Southeastern Pennsylvania Transportation Authority (SEPTA) February 2014 - Present
Crozer-Keystone Health System January 2004 - February 2014
Telespectrum September 2000 - January 2004
Zenith Products Corp. November 1998 - September 2000
Pep Boys January 1997 - November 1998
Skills
Insurance, Risk Management, Compliance, Claims Management, Workers Compensation, Loss Prevention, Internet Security, Litigation Management, Budgeting, Risk Analysis, Enterprise Risk..., Excel, Access, Operational Risk, Risk Assessment, Commercial Insurance, Captives, Underwriting, Public Speaking, Seminar Speaker, Disaster Recovery, Business Continuity, Risk Management..., Property & Casualty..., Fleet Management, OSHA, incident Command, Firefighting, Coaching, Training Skills, Teaching, Data Analysis, Database Administration, Musicians, Bass Guitar, Music, Budgets, Leadership, Claim, Training, Workers' Compensation..., Claims Resolution, Financial Risk, Professional Liability, Subrogation, Claim Investigation, Fraud, Analysis, Liability, Medicare
Education
Moravian College 1986 — 1990
BA, Political Science
Strath Haven 1983 — 1986
Cancer Care Ontario February 2015 - Present
BugNET Open Source Project April 2006 - Present
Cancer Care Ontario January 2014 - February 2015
Cancer Care Ontario June 2011 - December 2013
Ministry of Community Safety and Correctional Services September 2001 - June 2011
Telespectrum July 2001 - September 2001
Near North Community Care Access Centre May 2001 - May 2001
Skills
Microsoft SQL Server, Systems Analysis, VB.NET, ASP, SharePoint, ASP.NET, .NET, XML, JavaScript, SQL, Visual Studio, Databases, Web Development, jQuery, Database Administration, Windows Phone, iOS development
Education
Canadore College 1998 — 2001
Computer Programmer / Analyst
Cory 1st Choice Home Delivery September 2008 - Present
Ferguson Enterprises February 2006 - July 2008
Telespectrum November 2004 - February 2006
West Telemarketing February 2003 - May 2004
Skills
Accounting, Account Management, PeopleSoft, Management, Business Planning, Coordination, Travel, Accounts Receivable, Accounts Payable, Account Reconciliation, Invoicing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Typing, 10 Key, Analysis, Wordperfect, Outlook, Access, Interviews, Contractors, Claims Management, Spreadsheets, Vendor, Inventory Control, Dispatching, Multi Tasking, Administrative..., Problem Solving, Accurate Data Entry, Purchasing, Telecommunications, Budgets, Inventory Management, Hiring, Office Management, Telephone Skills, Employee Relations, QuickBooks, Payroll, Customer Service, Time Management, Leadership, Office Administration, Training, Calendaring, Recruiting, Warehousing
Education
Thomas Nelson Community College 2005 — 2007
Associate's degree, Accounting
Hampton High
Stewart Financial Services Inc. January 2013 - Present
Xerox July 1994 - July 2011
Xerox January 2000 - June 2004
Xerox January 1998 - January 2000
Telespectrum January 1997 - January 1998
Skills
Account Management, Team Building, Direct Sales, Management, Sales Process, Salesforce.com, Strategic Planning, New Business Development, Training, Sales Operations
Education
American University 1992 — 1994
Master of Science (MS), Human Resources Development
University of the Virgin Islands 1982 — 1987
Bachelor's degree, Business Administration and Management, General
BofI Holding, Inc. April 2004 - Present
Cabot Credit Management July 2013 - Present
Refinancia S.A. December 2013 - Present
Encore Capital Group January 2015 - Present
Encore Capital Group September 2004 - December 2014
Brio Consulting Group May 2003 - September 2004
Stellcom May 2000 - April 2003
Telespectrum February 1997 - April 2000
Deloitte & Touche September 1983 - February 1997
Skills
Mergers, Strategic Planning, IPO, Corporate Development, Venture Capital, Capital Raising, Strategic Financial..., Financial Strategy, Financial Structuring, Mergers & Acquisitions, Financial Services, SEC filings, Management, Finance, Loans, Leadership, Strategy, Executive Management, Equities, Financial Modeling, Due Diligence, Private Equity, Corporate Finance, Portfolio Management, Valuation, Investments, Financial Analysis, Investor Relations, Acquisition Integration, Capital Markets, Investment Banking, Asset Management, Risk Management, Start-ups, Securities, Consulting, Treasury Management, Corporate Governance, Managerial Finance, Credit Risk, Restructuring
Education
Columbia University - Columbia Business School 1987 — 1989
MBA, Finance
Yeshiva University 1979 — 1983
BS, Accounting, Economics
Navy June 2008 - Present
SPAWAR February 2006 - June 2008
United Way of San Diego County August 2001 - November 2006
Telespectrum January 1997 - March 2001
Forte and Le Meridien Hotels Reservation Center February 1992 - November 1996
Club Med Sales, Inc. August 1986 - February 1991
Skills
Writing, Customer Service, Sales, Training, Time Management, Navy, Selling, Public Speaking, Event Planning, Government, Team Building, Operational Planning, Security Clearance, Strategic Planning, Management, Microsoft Office, Fundraising, Leadership
Education
Adult Education Community College San Diego 2007 — 2008
Certificate, Office Assistant/Front Office
Arizona State University 1986 — 1987
French
University of Wisconsin-Milwaukee 1980 — 1985
Bachelor of Arts, Spanish/Latin American Studies
Cox Communications April 2005 - Present
Cricket Communications April 2004 - April 2005
PetSmart August 2002 - April 2004
MCI Corporation October 2000 - June 2002
DMS March 2000 - October 2000
Telespectrum June 1999 - February 2000
General Communication, Inc. (GCI) April 1992 - April 1999
Skills
Telecommunications, Leadership, Cross-functional Team..., Visio, Call Center, Team Leadership, Account Management, Team Building, Call Centers, Sales Management, Direct Sales, Customer Retention, Business Analysis, Vendor Management, Business Intelligence, Project Management, Customer Service, Sales Operations, Process Improvement, Troubleshooting, Wireless, Sales, Management, Customer Experience, Solution Selling
Education
University of Alaska Anchorage 1994 — 1996
Paradise Valley Community College
Knowledge First Financial June 2006 - Present
Franklin Covey Canada July 2000 - February 2003
Telespectrum October 1996 - June 2000
Skills
Coaching, Customer Service, Sales, Strategic Planning, Account Management, New Business Development, Leadership Development, Sales Management, Business Development, Change Management, Training, Microsoft Excel, Microsoft Office, Business Coaching, Management, Negotiation, Project Management, Time Management, Public Speaking, Salesforce.com, Project Planning, Marketing, Team Building, Leadership, Recruiting, Marketing Strategy, Team Leadership, Inspiring Leadership
Education
Conestoga College
Principle Solutions Group June 2014 - Present
Lagniappe Pharmacy Services September 2010 - June 2014
Milestone Computer Solutions March 2010 - September 2010
Epixtar November 2006 - April 2009
Telespectrum January 1998 - September 2006
RSVP Communications June 1994 - January 1998
System Concepts, Inc March 1992 - June 1994
Precision Fabrics Group March 1989 - February 1991
Jefferson-Pilot Information Services October 1986 - March 1989
Skills
Microsoft SQL Server, Visio, Visual Basic, .NET, ASP.NET, Unix, Linux, Access, Process Improvement, Requirements Gathering, SQL, Analysis, Business Analysis, Web Applications, Servers, XP, Database Administration, Computer Hardware, Hardware, Enterprise Software, Scrum, Software Development, Problem Solving, SharePoint
Education
Guilford Technical Community College 1984 — 1986
AAS, Information Technology
University of North Carolina at Greensboro 1979 — 1984
BS, Business Administration
Ragsdale High School 1976 — 1979
Diploma, College Prep
Colonial Penn Life Insurance January 2007 - Present
Verizon September 2006 - December 2006
Telespectrum February 2003 - February 2006
Telespectrum August 2002 - February 2003
RMH June 2001 - June 2002
RMH March 2001 - June 2001
RMH January 2001 - March 2001
RMH April 1997 - January 2001
RMH April 1996 - April 1997
RMH June 1995 - April 1996
Skills
Business Strategy, Business Analysis, New Business Development, Business Development, Business Planning, Business Process..., Business Process, Small Business, Employee Relations, Relationship Management, Building Relationships, Employee Engagement, Employee Training, Employee Management, Advertising, Recruitment Advertising, Internet Recruiting, College Recruiting, Graduate Recruitment, Student Recruiting, Career Counseling, Career Development, Entrepreneurship, Project Management, Project Planning, Project Coordination, Academia, Academic Libraries, Academic Achievement, Roasting, Team Building, Team Leadership, Teamwork, Team Management, Cross-functional Team..., Team-oriented, Virtual Teams, Dependable Team Player, Coaching, Job Coaching, Business Coaching, Sports Coaching, Coaching Staff, Presentation Coaching, Boy Scouts, Professors, Customer Retention, Cold Calling, Process Improvement, Leadership
Education
Wilkes University 1992 — 1994
Master of Business Administration (MBA), Marketing & Human Resource Management
Wilkes University 1990 — 1992
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Keystone College 1988 — 1990
Associate of Arts (A.A.), Business Administration and Management, General
Move, Inc June 2015 - Present
STA Travel September 2014 - Present
Edgemark Technologies/ Hughesnet 2013 - 2014
eFusion Solutions 2011 - 2013
Grand Canyon University 2007 - 2009
eTelecare Global Solutions 2004 - 2007
Telespectrum 2001 - 2003
REACH for Telecommunication Services 1994 - 2001
Skills
Sales, New Business Development, Business Development, Marketing, Marketing Strategy, Team Leadership, Leadership Development, Sales Management, Sales Operations, Sales Process, Call Center Development, Sales Analysis, Outsourcing, Outside Sales, Telecommunications, Manage Client..., Recruiting, Coaching, Sales Motivation, CRM, Cold Calling, Value Selling, Negotiation, Relationship Management, Customer Retention, Sales Presentations
Education
Pepperdine University 1990 — 1994
Bachelor's degree, Psychology
Time Warner Cable October 2002 - June 2011
Telespectrum April 2002 - October 2002
Skills
Cisco Technologies, Microsoft Office, Cloud Computing, TCP/IP, Windows, Network Security, Troubleshooting, Windows Server, Telecommunications, Active Directory, Virtualization, Network Administration, Customer Service
Education
Trocaire College 2010 — 2012
Associate of Science (A.S.), Computer Network Administration, 3.88
Nissan Motor Corporation July 2015 - Present
Nissan Motor Company April 2013 - Present
Nissan Motor Company February 2011 - April 2013
Franklin Engineering Group 2008 - February 2011
New World Sources 2005 - 2007
Annexus Storage & Cartage, Inc. 2003 - 2004
Telespectrum 2001 - 2003
Safeguard Scientifics 2000 - 2001
Sprint 1998 - 2000
Direct Insurance 1996 - 1998
Skills
Process Improvement, Accounting, Internal Controls, Accounts Payable, Accounts Receivable, Internal Audit, Audit, Auditing, Compliance, Reconciliation, Account Reconciliation, Process Development, Efficiency Improvement, Problem Solving, Research, Organizing, Time Management, QuickBooks, SAP, Navision, JD Edwards, Peachtree, MYOB, Risk Assessment, Department Budgeting, Microsoft Certified..., Microsoft Excel, Visio, IT Audit, Sarbanes-Oxley Act, Budgets, Sarbanes-Oxley, Finance, Risk Management, Analysis, Strategic Planning, Variance Analysis, General Ledger, Forecasting, Financial Statements, Payroll, Cash Flow, Access, Financial Analysis, Team Building
Education
Lipscomb University 2008 — 2010
BBA, Cum Laude, Accounting, Applied Ethics
Nashville State Community College 1995 — 1999
Computer Accounting Technology
WIS-TV March 2012 - Present
First Coast News January 2010 - February 2012
WALB-TV January 2005 - January 2010
Carefirst Blue Cross Blue Shield 2002 - 2005
Telespectrum 1998 - 2003
Caldor 1995 - 2002
Skills
ENPS, Broadcast, Broadcast Journalism, Video Production, Broadcast Television, Avid, Video, News Writing, Non-linear Editing, Journalism, Breaking News, Storytelling
Education
Towson University 1998 — 2005
B.S., Electronic Media--Television Track
Mergenthaler Vo-Tech High School 1994 — 1997
Printing
ARF Financial, LLC May 2013 - Present
TMS Health, a Xerox Company December 2011 - May 2013
PharmaCentra, LLC 2004 - December 2011
John H. Harland 2004 - 2004
VXI Global Solutions, Inc 2003 - 2004
Cross Media Marketing 2001 - 2002
TeleSpectrum 1993 - 2001
SafeCard Services 1986 - 1993
Skills
Call Center, Business Process..., Budgets, Mergers, Leadership, CRM, Management, Vendor Management, Outsourcing, Call Centers, Team Building, Strategy, Business Intelligence, Enterprise Software, Project Planning, Program Management, Business Process..., Telecommunications, Cross-functional Team..., Mergers & Acquisitions, Software Development, IT Management, Process Improvement, Business Development
Education
University of Florida 1979 — 1983
BS
Florida Atlantic University 1987 — 1989
MBA
Consultant January 2008 - Present
Sustainable Building Solutions March 2010 - December 2011
C.W. Brown Inc March 2010 - December 2011
Skanska USA Building Inc. January 2008 - March 2010
Global Crossing October 2000 - September 2001
Intira Corporation August 1999 - October 2000
Telespectrum September 1997 - September 1999
Skills
Thermography, Thermal Analysis, Thermodynamics, Energy Efficiency, Energy Audits, Energy Conservation, Energy Management, HVAC, Data Center, Construction Management, Construction, Sustainability, Program Management, Facilities Management, Project Management, Contract Management, LEED, Start-ups, Green Building, Value Engineering, Building Automation, Project Bidding, Renewable Energy, Infrastructure, MS Project, Energy, Contract Negotiation, LEED AP, Project Estimation, Contractors, Infrastructure..., Project Planning
Education
Los Angeles City College
Certificate of Profficiency, Computer/Information Technology Administration and Management
Miami Dade College
AS, Communications
BlueSoho August 2015 - Present
BlueSoho October 2014 - Present
Axis Elite Volleyball Academy October 2012 - Present
Hamrick's, Inc August 2004 - April 2013
Chevy Chase Bank August 2002 - August 2004
LTI Design January 1999 - August 2004
Uneek Expo July 1998 - March 2001
Hechinger/Home Quarters February 1996 - June 1998
ADVO November 1994 - February 1996
Telespectrum 1990 - 1994
Skills
Budget Management, Employee Relations, Job Scheduling, Retail, Budgeting, Production Management, Staff Management, Staff Training, Project Execution, Project Management, Graphic Design, Production Managment, Budgets, Advertising, Sales
Education
Towson State University 1984 — 1988
Bachelor of Science, Business Administration (Marketing & Management)
The Johns Hopkins University
Masters Certificate, Web Development
City of Calgary September 2012 - Present
City of Calgary August 2010 - September 2012
C K Scott Consulting Inc April 2009 - August 2010
Oracle Corporation August 2005 - April 2009
Telespectrum September 2003 - August 2005
Cap Gemini Ernst & Young December 2000 - September 2003
Air Canada May 2000 - December 2000
Canadian Airlines 1990 - 2000
Eastern Provincial Airways 1985 - 1990
Skills
Business Analysis, Project Management, Business Process, Project Planning, CRM, Business Process..., SaaS, Change Management, Management Consulting, Siebel, Requirements Gathering, Strategic Planning, Consulting, Requirements Analysis, Analytics, IT Strategy, Software Project..., Team Leadership, Business Strategy
Education
University of Calgary 1992 — 1997
MBA, Marketing and Distribution Systems
University of New Brunswick 1985 — 1990
BBA, Marketing
Colonel Gray Senior High School 1967 — 1970
Percepta 2009 - Present
Transcom 2008 - January 2009
TRG Customer Solutions September 2006 - April 2008
TeleTech September 2002 - September 2006
RMH January 2000 - September 2002
Telespectrum 1999 - 2000
Cyber Links Golf Centres 1996 - 1999
Skills
Employee Engagement, Community Involvement, Rapid Growth, Service Delivery, Labor Relations, Call Center, Operations Management, Team Building, Performance Management, Customer Satisfaction, Staff Retention, Operational Excellence, Leadership, Change Management, Customer Service, Workforce Management, BPO, Call Centers, Outsourcing, COPC, Telemarketing, CRM, Customer Retention, Vendor Management, Contact Centers, Forecasting, IVR, Sourcing, Start-ups, Business Development, Program Management, Offshoring, Process Improvement, Customer Experience, Organizational..., Quality Assurance, Coaching, Account Management, Call Center Development, Cross-functional Team..., Employee Relations, Inbound Marketing, Business Process..., Recruiting, Human Resources, Business Analysis, Team Leadership
Education
CEGEP - John Abbott College 1979 — 1980
D.E.C, Canadian Studies
Critical Air Mechanical October 2013 - Present
Livingston International April 2013 - September 2013
PEO - Professional Engineers Ontario March 2013 - March 2013
Pitney Bowes December 2012 - February 2013
RBC May 2010 - November 2012
RBC May 2008 - May 2010
RBC May 2006 - May 2008
INTRIA January 2004 - January 2006
Telespectrum January 2003 - June 2005
Skills
Recruiting, Project Planning, Customer Service, Employee Relations, HRIS, Teamwork, Employee Benefits, Program Management, Analysis, Finance, Policy
Education
Centennial College 2012 — 2014
Ontario College Advanced Diploma (3 years), Business Administration; Human Resources Management
Ryerson University 2003 — 2005
Bachelor of Science, Computer Science
The Health Institute March 2015 - Present
S1 Training and Conditioning April 2009 - Present
Sears Home Services February 2012 - June 2014
Arvato Digital Services September 2009 - February 2010
VMC October 2007 - January 2009
Rogers Communications Inc. 2003 - 2007
Lavalife 1999 - 2001
Telespectrum 1925 - 1926
Skills
Leadership, Management, Event Management, Web Design, Graphic Design, Customer Experience, Call Centers, Workforce Management, Coaching, Entrepreneurship, Team Leadership, Team Building, Project Management, Customer Service, Operations Management, Call Center, Process Improvement, Performance Management, Business Process..., Time Management, Social Media Marketing, Training, Quality Assurance, Vendor Management, Telecommunications, Event Planning
Education
Seneca College of Applied Arts and Technology
Venhola Services May 2015 - Present
True Sky Inc. August 2012 - Present
TGO Consulting Inc. August 2012 - Present
Altus Group May 2008 - August 2012
Scarsin Corporation January 2007 - April 2008
Nasittuq Corporation October 2005 - December 2006
Telespectrum April 2003 - April 2005
Ministry of Natural Resources June 1998 - September 2002
Skills
.NET, SQL Server, Entity Framework, UML, OOAD, Sparx Enterprise..., TFS, Architecture, Business Analysis, Enterprise Software, Team Management, Application Development, Software Development, SOA, Agile, Design Patterns, Database Design, Application Architecture, Solution Architecture, SDLC, jQuery, ASP.NET, ASP.NET MVC, Web Development, Agile Methodologies, Microsoft SQL Server, Visual Studio, WCF, Software Engineering, T-SQL, Web Services
Education
Nipissing University 1999 — 2003
Bachelor of Science (Honors), Computer Science
Sensus September 2014 - Present
Sensus March 2013 - September 2014
Sensus October 2011 - March 2013
Sinclair Broadcast Group October 2004 - November 2011
WAKE EDUCATION PARTNERSHIP January 2004 - October 2004
WAKE EDUCATION PARTNERSHIP August 2003 - January 2004
Jefferson Pilot Financial January 2003 - May 2003
United Arts Council of Greater Greensboro August 2002 - December 2002
Telespectrum May 2001 - August 2001
Skills
Marketing, Training, Adobe Creative Suite, Sales, Customer Service, Budgets, Microsoft Word, Program Management, Strategic Planning, Product Development, Microsoft Office, Microsoft Excel, Photoshop, Illustrator, Project Management, Marketing Strategy, Sales Operations, Salesforce.com, Management, Project Coordination, Analysis, Direct Marketing, Graphic Design, Writing, Creative Writing, Market, Painting, iContact, Social Media
Education
Ashford University 2010 — 2012
MBA, Business Administration/Project managment
Wake Technical Community College 2005 — 2009
AOS, Advertising and Graphic Design
University of North Carolina at Greensboro 2001 — 2003
BS, Marketing
North Carolina Agricultural and Technical State University
DIRECTV March 2008 - Present
Amazon September 2007 - March 2008
Telespectrum March 1998 - September 2004
Tammy Jo's Studio August 1991 - May 1995
Skills
Employee Training and..., Training, Customer Service, Leadership, Team Leadership, Coaching, Public Speaking, PowerPoint, Social Networking, Event Planning, Teaching, Microsoft Word, Analysis, Microsoft Office, Social Media, Time Management, Leadership Development, Editing, Fundraising, Outlook, Event Management, Public Relations, Call Centers, Customer Satisfaction, Team Building, Performance Management, Process Improvement
Education
Ashland Community and Technical College 1995 — 1997
Monsanto Company September 2015 - Present
Monsanto June 2013 - Present
Aramark Healthcare December 2008 - March 2013
AccentCare June 2007 - June 2008
Allison Browne HR Consulting January 2005 - April 2007
Quorex Pharmaceuticals September 2001 - December 2004
RHI Executive Search 2000 - 2001
Telespectrum September 1997 - December 2000
Skills
HRIS, Job Analysis, Employee Relations, Executive Coaching, Employee Training, Human Resources, Recruiting, Strategic Planning, Labor Relations, Compensation & Benefit, Contract Management, Organizational..., Operations Management, Leadership, Talent Acquisition, Leadership Development, Talent Management, PeopleSoft, Management, Onboarding, Hiring, Applicant Tracking..., College Recruiting, Interviews, Strategy, Team Building, Coaching, Policy, Training, Personnel Management, Deferred Compensation, Succession Planning, Employment Law, Employee Benefits, Workforce Planning, Employee Engagement, Temporary Placement, Benefits Administration, FMLA, Performance Management, New Hire Orientations, Taleo, Organizational..., HR Policies, Employer Branding, Organizational Design, Career Development
Education
Chapman University 2008 — 2008
SPHR
Chapman University 1985 — 1990
Bachelor of Arts (BA)
MasTec Network Solutions October 2011 - Present
The Home Depot March 2002 - May 2010
Telespectrum January 1996 - January 2002
Skills
Staff Recruitment, Learning and Development, Mediation/ Dispute..., Onboarding, Conflict Management, Skilled Labor, Dispute Resolution, Mediation, Recruiting, Employee Relations, Performance Management, Human Resources, Personnel Management, Benefits Administration, Temporary Placement, Employee Training, New Hire Orientations, Technical Recruiting, Workforce Planning, Training, Applicant Tracking..., Management, Strategy, Organizational..., Deferred Compensation, Employee Benefits, Labor Relations, EEO, HRIS, Talent Acquisition, HR Policies, Employee Engagement, Interviews, Succession Planning, Talent Management, Hiring, FMLA, Employer Branding, Sourcing, College Recruiting, Job Descriptions, Screening, Union Avoidance, PeopleSoft, Internet Recruiting, Staffing Services, Benefits Negotiation, HR Consulting, Conflict Resolution, OFCCP
Education
University of Baltimore 1993 — 1995
BS, Juris Prudence
Anne Arundel Community College 1991 — 1993
AA, Paralegal Studies/ Education
Infor November 2010 - Present
Infor March 1999 - Present
MCSi June 1997 - March 1999
Federal Data Systems September 1995 - July 1997
MicroWarehouse November 1994 - September 1995
TeleSpectrum 1990 - 1994
Skills
Enterprise Software, Architecture Management, Enterprise Asset..., Professional Services, Asset Management, Strategic Partnerships, Solution Selling, ERP, SaaS, Sales, Software Implementation, CRM, Sales Operations, Software Industry
Education
Towson University 1988 — 1990
B.S., Business Administration, concentration in Marketing and Management
HomeNet Automotive March 2015 - Present
iPipeline March 2014 - March 2015
Big Green Solutions October 2008 - February 2014
SDI September 2007 - October 2008
SoftAssist 2004 - 2007
Telespectrum 2001 - 2004
CDNOW 2000 - 2001
US Interactive 2000 - 2000
Skills
Project Management, Organization, Time Management, Vendor Management, Training, Public Speaking, Strategic Planning, Account Management, Business Development, Networking, Visio, Consulting, Microsoft Office, MS Project, Professional Organizing, Paper Management, Advocacy, Social Networking, Project Planning, Analytics, Team Leadership, Small Business, Team Building, Start-ups, Salesforce.com
Education
Chestnut Hill College
MS
Chestnut Hill College
Bachelor of Arts (BA)
Patriot Marketing, INC November 2011 - Present
PCI Duluth, Minnesota September 2010 - Present
Epixtar January 2005 - August 2010
Telespectrum 1995 - 2004
Skills
Call Centers, Management, Call Center, Business Development, Telemarketing, Telecommunications, Operations Management, Customer Experience, Leadership, Customer Retention, CRM, Vendor Management, Account Management, BPO, Process Improvement, Team Management, Training, Lead Generation, Inbound Marketing, Workforce Management, Outsourcing, Customer Satisfaction, Team Leadership, Sales, Salesforce.com, Customer Service, Sales Management, Sales Operations, Solution Selling, Contact Centers, Marketing, Project Management, B2B, Performance Management, Call Center Development, Strategy, Coaching, Recruiting
Education
Pfeiffer University 1990 — 1995
Bachelor of Science, Psychology
IHS April 2005 - Present
encryptX 2004 - 2005
National Trade Productions, Inc. 2003 - 2005
Tactical Marketing Ventures 2001 - 2002
Mercata, Inc 1998 - 2001
Telespectrum December 1995 - March 1998
Gupta 1993 - 1995
Telespectrum January 1991 - March 1993
Skills
Sales, SaaS, Leadership, New Business Development, Management, Sales Management, Business Development, Solution Selling, Strategy, Account Management, Competitive Analysis, Strategic Partnerships, Lead Generation, Enterprise Software, CRM, Marketing Strategy, Start-ups, Strategic Planning, Product Management, Product Marketing, Sales Process, Analysis, Salesforce.com, Marketing, International Sales, Direct Sales, Business Planning, Forecasting
Education
Slippery Rock University of Pennsylvania 1985 — 1989
DIRECTV June 2008 - Present
PRC January 2007 - June 2008
Sitel November 2004 - January 2007
TeleSpectrum September 2003 - November 2004
TeleSpectrum April 1997 - September 2003
Skills
Professional in Human..., Employee Relations, Payroll, SPHR, Human Resources, New Hire Orientations, Workers Compensation, Policy, Team Building, Workforce Planning, Onboarding, FMLA, Exit Interviews, HRIS, Succession Planning, Employee Engagement, Management, Performance Management, Training
Education
Strayer University 2010 — 2011
Bachelor of Business Administration - Summa cum laude, Concentration in Human Resource Management
Ashworth College 2006 — 2008
Associates, Human Resource Management
Huntington East High School
High School
Maricopa County March 2013 - Present
City of Mesa September 2011 - March 2013
Curastat Healthcare Group/Mastech Healthcare March 2011 - June 2011
PDS Tech, Inc. September 2010 - March 2011
HealthcareOne November 2009 - September 2010
Superior Technical Resources October 2008 - July 2009
Aztech Professional Services October 2007 - August 2008
Inpulse Response Group January 2005 - October 2007
Telespectrum February 2002 - June 2004
Skills
Applicant Tracking..., Technical Recruiting, Talent Acquisition, Onboarding, Recruiting, Internet Recruiting, Sourcing, Employee Relations, Staffing Services, Human Resources, Contract Recruitment, Screening Resumes
Education
St. Petersburg College 1995 — 1997
Oakland Mills High School 1984 — 1989
Jim Norton Toyota 2009 - Present
Friedkin Companies, Inc. October 2006 - 2009
Gulf States Toyota 2006 - 2009
Telespectrum 1998 - 2000
Montgomery Ward 1992 - 1995
Education
Stephen F. Austin State University 1985 — 1986
Management
Brosch Computer Service 1985 - Present
Wells Fargo August 2013 - January 2015
NC GOP 2012 - 2013
United States Congress November 2011 - November 2012
Mecklenburg GOP July 2010 - November 2011
American Majority 2010 - 2011
MetLife November 2004 - December 2008
Legacy Estate Services 2008 - 2008
New York Life August 2000 - 2004
Telespectrum March 1997 - September 1998
Skills
Analysis, Export, Business Analysis, Customer Relations, Salesforce.com, CRM software, FoxPro, Foxbase, Excel, Elections, Microsoft Excel, CRM, Leadership, Customer Service, Process Improvement, Strategic Planning, Crystal Reports, Training, Team Building, Management, Business Development, Team Leadership, Program Management, Public Speaking, Sales, Government, Marketing, Nonprofits, Fundraising, Business Intelligence, Budgets, Strategy, Entrepreneurship, Insurance, Social Media, Start-ups, Project Management, Networking, Account Management, Recruiting, Organizational..., Social Networking, Consulting, Human Resources, Management Consulting, Quality Assurance, Business Strategy, Vendor Management, Time Management, Microsoft SQL Server
Education
California State University-Sacramento 1984 — 1986
Bachelor of Arts (BA), Business/Management Information Services
Solano Community College 1980 — 1983
General Education, Business Administration and Management, General
Torrey Pines High School 1972 — 1976
BeautiFULL, LLC June 2015 - Present
West Virginia Radio Corporation August 2014 - Present
SuperMedia LLC February 2012 - May 2014
SuperMedia LLC August 2008 - February 2012
SuperMedia LLC (formerly Idearc Media) April 2005 - August 2008
Bristol Broadcasting May 2004 - April 2005
Telespectrum October 1998 - April 2004
Skills
Advertising, Cold Calling, Public Relations, Employee Relations, Public Speaking, Account Management, Budgets, Personnel Management, Sales Management, Marketing, New Business Development, Leadership, Sales, Marketing Strategy, Lead Generation, Recruiting, Management, Customer Service, Team Building, Sales Operations
Education
The University of Charleston 1995 — 1999
BS, Business Administration
Coldwell Banker Residential Brokerage September 2014 - Present
ZipRealty September 2007 - August 2014
Monogram It All, Inc 1995 - 2007
Telespectrum March 1992 - August 1994
Skills
Sellers, Short Sales, First Time Home Buyers, Real Estate, Foreclosures, REO, Buyer Representation, Relocation, Single Family Homes, New Home Sales
Education
University of Maryland 1989 — 1991
BA, Economics
Radford University 1987 — 1988
Economics
Apple Baking Company December 2011 - Present
Apple Baking Company September 2011 - December 2011
Carolina Computer Connection September 2009 - September 2011
Various Restaurants June 2004 - September 2009
Food Lion August 2002 - June 2004
Food Lion January 2001 - August 2002
Telespectrum October 1998 - December 2000
Skills
Logistics, Inventory Management, Management, Telecommunications, Food Safety, HACCP, Human Resources, Program Management, Food Defense, GMP, Food Safety Management..., Food Labelling, OSHA 10-Hour Certified, Budgets, Forecasting, Access, P&L, Peachtree, QuickBooks, Organizational..., Organizational Structure, Office Administration, Technology Needs..., Commodity Pricing, Trade Shows
Education
AIB International 2013 — 2015
Food Safety
OSHAcademy 2013 — 2014
10-Hour Employee OSH Program, Occupational Safety and Health Technology/Technician, 3.8 GPA
North Rowan High School
Associated Administrators September 2011 - Present
Virtual Marketing Mama, a division of Secrets of Heaven International, LLC. July 2010 - Present
BlogTalkRadio 2010 - Present
basys April 2004 - July 2010
basys April 2003 - April 2004
Aon Consulting 1999 - 2003
TeleSpectrum January 1998 - December 1999
TeleSpectrum January 1996 - January 1998
Skills
Benefits, Benefits Administration, Entrepreneurship, Coaching, Programming, Software Engineering, Business Analysis, Systems Analysis, Social Media Marketing, Marketing Strategy, UniBasic, Employee Benefits
Education
American Sentinel University, Birmingham 2003 — 2013
BS, Computer Science
Arbor Memorial Inc. August 2011 - Present
411.ca May 2010 - July 2011
Protocol Global Solutions November 2009 - May 2010
Bank of Montreal January 2004 - November 2009
Gemma Communications March 2000 - December 2003
Telespectrum April 1998 - February 2000
telespectrum October 1996 - March 1998
Telespectrum July 1996 - September 1996
Skills
Business Development, Strategic Planning, Business Strategy, Budgets, New Business Development, Call Centers, Coaching, Sales, Management, Recruiting, Strategy, Program Management, Forecasting, Training, Leadership, CRM, Performance Management, Customer Satisfaction, Marketing Strategy, Account Management, Customer Experience, Telecommunications, Lead Generation, Sales Management, Online Advertising, Salesforce.com, B2B, Sales Process, Selling, Team Building, Team Leadership, Customer Retention
Education
Ivey Business School at Western University 2006 — 2007
Managerial Leadership
Bishop's University 1989 — 1991
BA, Political Studies
Cadient Group April 2012 - Present
Cadient Group November 2011 - March 2012
Compass Healthcare Marketers June 2011 - December 2011
Compass Healthcare Marketers October 2008 - May 2011
GMAC Mortgage Corporation September 2002 - September 2008
Telespectrum 2001 - 2002
Prudential Financial 1992 - 2000
Skills
Strategic Planning, Digital Marketing, Project Management, Software Development, Software Documentation, Software Project..., Web Development, Website Development, Web Project Management, Senior Executive..., Process Engineering, Business Process..., Business Strategy, Marketing, Marketing Strategy, Business Process..., Hiring Personnel, Management, Process Improvement, Leadership, Interactive Marketing, Vendor Management, Integrated Marketing, Program Management, SDLC
Education
University of Phoenix 1999 — 2004
BS
Temple University 1996 — 1999
Studied
American Electric Power March 1998 - Present
Toastmasters International March 2012 - July 2013
Toastmasters International 2009 - 2011
Telespectrum February 1995 - February 1998
Outback Steakhouse 1994 - 1995
Skills
Directing, Change Management, Team Building, Leadership Development, Process Improvement, Strategic Planning, Microsoft Office, Member of Toastmasters
Education
Marshall University 2014 — 2016
Masters, Occupational Safety and Health Technology/Technician
Marshall University 1992 — 1997
Bachelor's degree, Sociology
Mountain State University 1990 — 1992
AA, General
Lifetime Service Center November 2013 - Present
Lifetime Service Center March 2013 - Present
INSTALLS inc July 2009 - August 2012
INSTALLS inc, LLC. April 2005 - July 2009
INSTALLS inc September 2004 - April 2005
INSTALLS inc December 2001 - September 2004
telespectrum 1999 - 2001
Tops Markets September 1992 - September 1999
Skills
Call Center, Help Desk Support, Computer Diagnostics, Software Documentation, Team Building, Team Leadership, Outlook, Customer Service, Process Improvement, Microsoft Excel, Microsoft Word, Project Planning, Business Development, Customer Satisfaction, Call Centers, Management, Access, Project Management
Education
Erie Community College 2000 — 2004
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
State University of New York College at Buffalo 1994 — 1995
Wells Fargo Home Mortgage August 2012 - August 2015
LA College International February 2012 - August 2012
Shutterfly/Corestaff Services October 2011 - December 2011
Brookline College July 2011 - October 2011
Kaplan University February 2009 - July 2011
Appleone/Act March 2008 - February 2009
Anthem College October 2006 - March 2008
Synertx Rehabilitation January 2006 - October 2006
Wells Fargo Bank January 2004 - October 2006
Telespectrum November 2002 - January 2004
Skills
Higher Education, Recruiting, Healthcare, Sales Presentations, Sales, Headhunters, Talent Acquisition, PowerPoint, Problem Solving, Scouting, Venue, Master Scheduling, Presentation Coaching, Job Coaching, Career Counseling, Career Development, Career Assessment, Career Development..., Career Education, Resume Writing, Temporary Placement, Staff Development, Staffing Coordination, Time Management, Interviews, Admissions, Management, High Volume Staffing, Contract Recruitment, Leadership, College Recruiting, Networking, Employee Training, Program Management, Applicant Tracking..., Job Fairs, New Hire Orientations, Training
Education
Kaplan University-Davenport Campus 2009 — 2013
Bachelor of Applied Science (B.A.Sc.)
Arizona Institute of Business Technology 1999 — 2001
GH Cameron International September 2004 - Present
TeleSpectrum September 1986 - April 1989
North Arundel Hospital (now Baltimore Washington Medical Center) June 1980 - June 1986
Skills
Teaching, Research, Editing, Public Speaking, Books, Creative Writing, Science, Blogging, Published Author, History, Social Media, Publishing, Religion, Curriculum Design, Policy Analysis, English, Event Planning, Community Outreach, Hebrew, Microsoft Office, Technical Writing, Social Media Marketing, Leadership Development, Religious Studies, Graphic Design, Strategic Planning, Facebook, Program Management, Theology, Copy Editing, Nonprofits, Program Development, Microsoft Excel, Strategic Communications, Volunteer Management, Adult Education, Spanish, Program Evaluation, Social Networking, Higher Education, Public Relations, Event Management, Proofreading, Government, Translation, Microsoft Word, HTML, Music, Leadership, Photoshop
Education
Anne Arundel Community College 1988 — 1989
Political Science
Hannibal High School 1969 — 1972
Integrated Business Software July 2014 - Present
Universal American May 2011 - July 2014
Careershop Inc April 2008 - May 2011
Connextions February 2006 - June 2007
Telespectrum April 1999 - June 2005
CFS Commercial Financial Services March 1998 - November 1998
Skills
Applicant Tracking..., AJAX, LINQ, Customer Relations, ASP, IIS, .NET, ASP.NET, SQL Server, VB.NET, ADO.NET, C#, Web Services, Server Architecture, XML, Databases, Windows, JavaScript, Linux, Visual Studio, Microsoft SQL Server, Teamwork, Crystal Reports, Oracle, Software Project..., Scrum, Business Intelligence, TFS, HTML 5, SDLC, CRM, Integration, T-SQL, HTML, Visual Basic, SharePoint, Software Development, Agile Methodologies, SOA, Database Design, PL/SQL, Web Development, SQL, CSS, ASP.NET MVC, SSRS, Requirements Analysis, Unix, VBScript, jQuery
Education
Acharya Nagarjuna University 1992 — 1995
MCA (Masters in Computer Applications), Computer Science
Mahatma Gandhi University 1989 — 1992
BCom (Bachelor of Commerce), Commerce and Accounting
ClickSoftware November 2013 - Present
CC Solutions Plus September 2002 - Present
iPipeline February 2006 - November 2013
Telespectrum February 1998 - December 2005
Skills
IIS, SQL Server, Visual Basic, VSS, .NET, TFS, VMware, C#, InstallShield..., Wise Installer, Apache 2, HTML, CSS3, Microsoft Office, XML, Microsoft SQL Server, XP, Agile Methodologies, Troubleshooting, SDLC, Integration, Windows, SharePoint, SQL, Servers, CSS, Visual Studio, Windows XP
Education
Salt Lake Community College 1991 — 1993
TRG Customer Solutions August 2008 - Present
TRG Customer Solutions August 2008 - Present
DialAmerica November 2005 - August 2008
Telespectrum November 2001 - October 2005
Skills
Marketing Communications, PC building, Computer Hardware, Hardware Installation, Supervisory Skills, Home Health Agencies, Cisco Technologies, Wireless Networking, Operations Management, Sales Management, Employee Training, Training & Development, Computer Repair, Computer Maintenance, Email Management, Email Clients, Web Content, Web Project Management, Customer Service, Management, Team Management, Leadership, Training, Microsoft Excel, Team Leadership, Customer Satisfaction, Process Improvement
Education
Fordham University 2000 — 2001
Bachelor's degree, Computer Science, Second Year
American Bartenders 1998 — 1998
Mixologist, Bartending/Bartender, Graduate
Franklin Learning Center 1994 — 1998
High School, General/PC Tech, 12
Advantage September 2013 - Present
Malvern Family Resource Centre September 2010 - June 2012
Malvern Family Resource Centre May 2011 - March 2012
Fidelity Investments July 2006 - August 2008
Telespectrum October 2003 - July 2006
Skills
Outlook, Customer Service, Spreadsheets, Microsoft Excel, Microsoft Office, Event Planning, Administrative..., Data Entry, Research, Administration, PowerPoint, Public Speaking, Nonprofits, Volunteer Management, Fundraising, Program Development, Social Services, Microsoft Word, Social Media, Team Building, Sales
Education
York University 2011 — 2011
School of Women’s Studies Course
Ryerson University 2010 — 2010
Certificate, CASSA Anti Poverty Action Conference
Everest College-Ontario Metro 2009 — 2010
Diploma, Addictions and Community Service Worker
Tungsten Solutions February 2015 - Present
Assurant Health June 2014 - February 2015
Assurant Health July 2012 - June 2014
Assurant Solutions June 2010 - July 2012
Euler Hermes ACI September 2007 - June 2010
ETI International June 1999 - September 2007
Telespectrum April 1997 - June 1999
Skills
Bank Financing, Asset Based Lending, Insurance, Sales Growth, Sales Management, Complex Sales, Team Management, Team Building, Remote Team Management, Sales Skills Training, Consultative Selling, International Sales, P&L Management, Cost Reduction, Hiring, Sales Recruitment, Collaborative Working, Group Presentations, Competitive Analysis, Training & Development, Selling, Finance, Recruiting, Selling Skills, Lead Generation, B2B, Strategy, Sales Operations, Account Management, CRM, Training, Business Development, New Business Development, Customer Retention, Solution Selling, Employee Training, Underwriting, Sales, Financial Services, Outsourcing, Executive Management, Banking, Financial Risk, Employee Benefits, Sourcing, Pricing, Credit, Management, Direct Sales, SaaS
Education
Shippensburg University of Pennsylvania 1993 — 1996
Business Administration
Ellucian June 2011 - Present
Ignite January 2011 - May 2014
MEDecision June 2010 - June 2011
Graco Children's Products August 2007 - July 2009
SAP America April 2006 - July 2007
SAP October 2001 - March 2006
Telespectrum April 2001 - October 2001
Seton Company November 1998 - April 2001
Aetna US Healthcare May 1987 - November 1998
Foster Medical Corporation 1985 - 1987
Skills
Forecasting, Process Improvement, Financial Analysis, SAP, Business Analysis, Financial Reporting, Management, Competitive Analysis, Budgets, Finance, ERP, Analysis, CRM, Leadership, Strategic Planning, Accounting, Business Process..., Managerial Finance, Enterprise Software, Cross-functional Team..., Budgeting, Revenue Recognition, Revenue Forecasting, Business Planning, Business Intelligence, Strategic Financial..., Training, Financial Planning, Process Improvement..., Contract Management, Pricing Analysis, ERP Software, Strategy, Integration, Business Strategy
Education
West Chester University of Pennsylvania 2005 — 2008
MBA, Finance - Economics
Philadelphia University 1998 — 2000
B.A., Accounting and Human Resources
Norristown Area High School 1983 — 1983
NAHS
NAHS
Sitel September 2015 - Present
SolarCity July 2015 - September 2015
Williams-Sonoma, Inc. October 2011 - May 2015
Lowe's September 2008 - May 2011
Stream Global Services February 2004 - July 2008
TeleTech February 2003 - February 2004
Telespectrum August 1996 - January 2003
Skills
Training, Coaching, Instructional Design, Vendor Management, Team Management, Customer Experience, Leadership, Call Centers, Recruiting, Performance Management, Employee Training, Employee Engagement, Training Delivery, Team Building, Process Improvement, Leadership Development, ADDIE, Interviews, Onboarding, Talent Acquisition, Change Management, Curriculum Design, Customer Service, Organizational..., Project Management, Outsourcing, Business Process..., Succession Planning, Analysis, Customer Retention, CRM, Management, Employee Relations, Strategic Planning, Talent Management, E-Learning, Human Resources, Hiring, Needs Analysis, Strategy, Performance Improvement, Workshop Facilitation, Organizational..., Applicant Tracking..., Team Leadership, Conflict Resolution, Sourcing, Operations Management, Instructor-led Training, Staff Development
Education
Marshall University 1987 — 1989
MA, Communication
Optum Global Solutions March 2015 - Present
Optum September 2013 - March 2015
Connextions December 2012 - September 2013
Wallace & Graham, P.A. June 2011 - February 2012
Epixtar February 2005 - August 2010
TeleSpectrum Worldwide October 2001 - February 2005
Telespectrum January 1999 - October 2001
Skills
Document Writing, Troubleshooting, Customer Relations, Telephone Skills, Customer Service, Organization, Accurate Record Keeping, Confidentiality, Multitasking Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Access, Team Building, Customer Satisfaction, Call Centers, Sales, Account Management, Management, Documentations
Education
Central Piedmont Community College 2012 — 2014
Associate in Applied Science, Health Information Technology
Catawba College 1996 — 2000
Bachelor of Arts in Music Industry, Music Industry
Catawba College 1996 — 2000
Bachelor of Arts, English; Literature
Tidewater Community College 1994 — 1996
English, Philosophy
Newmark Grubb Knight Frank January 2015 - Present
Michaels Stores, Inc. July 2009 - January 2015
Aaron Brothers, a division of Michaels Stores Inc. May 2006 - July 2009
The Musicland Group August 2002 - May 2006
Guitar Center August 2000 - August 2002
Kmart Corporation June 1997 - August 2000
Telespectrum May 1999 - May 2000
Education
National University 2004 — 2009
Bachelor's Degree, Business Administration and Management, Marketing
National University
Certificate in Human Resource Management, Human Resources Management, General
Penn Mutual November 2014 - Present
Penn Mutual February 2011 - November 2014
Penn Mutual November 2006 - February 2011
Hatboro-Horsham School District August 2000 - June 2008
Montgomery Management November 2004 - October 2006
Telespectrum 2000 - May 2002
Skills
Microsoft Office, Outlook, Customer Service, Software Documentation, Microsoft Excel, PowerPoint, Microsoft Word, Coaching, Risk Management, Process Improvement, Administration, Lotus Notes, Budgets, Insurance, Marketing, Call Centers, Access, Training, Analysis, Employee Benefits, Team Building, Administrative..., Leadership, Management, Business Analysis, Team Leadership, Visio
Education
Kutztown University of Pennsylvania 1995 — 2000
BA, Psychology
Hatboro-Horsham HS 1991 — 1995
Trinity Fresh March 2015 - Present
TooGood Estate Winery March 2013 - March 2015
AutoNation 2005 - 2010
Reptron Electronics 2005 - 2005
Food Lion 1986 - 2005
TeleSpectrum 1995 - 2000
Skills
Customer Service, HRIS, Benefits Administration, Recruiting, Human Resources, Employee Relations, ADP Payroll, Organizational..., HR Policies, FMLA, Employee Benefits, Labor Relations, New Hire Orientations, Workforce Planning, Training, Team Building, Management, Sales, Marketing, Public Speaking
Education
Rowan-Cabarrus Community College 1990 — 1992
Business Administration and Management, General
North Hardin High School
St. Christopher Elementary
JPMorgan Chase September 2011 - Present
Wells Fargo April 2010 - September 2011
TrueTelco June 2000 - July 2011
Influent July 2001 - September 2007
Borden Chemicals February 2001 - July 2001
Telespectrum March 1995 - December 2000
Skills
Telecommunications, Cisco Technologies, Networking, Call Centers, Management, Outsourcing, Vendor Management, Network Architecture, Call Center, Contact Centers, CRM, Quality Assurance, Project Management, Customer Experience, Budgets, Hardware, Firewalls, Infrastructure, VMware, Information Technology, Avaya, Disaster Recovery, Start-ups, VoIP, Cloud Computing, VPN, Carrier Relationship..., MPLS Networking, International Project...
Education
Davidson College 1997 — 2000
CRF Health September 2015 - Present
Theorem Clinical Research June 2015 - Present
ICON Clinical Research February 2005 - May 2015
ICON plc January 2006 - March 2012
Covance February 2003 - February 2005
Telespectrum September 2000 - January 2002
UAI Group 1995 - 2000
UAI Group 1994 - 2000
Skills
Proposal Writing, Excel, Budgeting, Negotiation, Word, Microsoft Office, Outlook, Customer Service, Problem Solving, New Business Development, Pharmaceuticals, Writing, Budgets, Pharmaceutical Industry, Microsoft Excel, Strategic Planning, Oncology, Strategy, Editing, Sales, Marketing, Training, Leadership, Project Management, Cross-functional Team..., Software Documentation, CRO, Management, Business Development, Microsoft Word
Education
Penn State University
BA, English
West Corporation February 2003 - Present
Telesoft Corp. April 2001 - October 2003
Telespectrum March 1998 - April 2001
Skills
Telecommunications, Vendor Management, Process Improvement, Call Center, IVR, Project Management, Telephony, Integration, Team Leadership, Management, Workforce Management, Customer Service, Visio, SDLC, Account Management, Call Centers, Customer Satisfaction, Outsourcing, CRM, Customer Experience, Contact Centers, Project Planning, Customer Retention, Troubleshooting, Service Delivery, VoIP, Technical Support, Data Center, Avaya, Unified Communications, Cross-functional Team..., BPO, CTI, ACD, Inbound Marketing, Mobile Devices, Product Management, Genesys, Wireless, Managed Services, SIP, System Deployment
Education
Peru State College 1977 — 1978
Connections Education February 2015 - Present
Prometric February 2012 - January 2015
Ascend One May 2009 - November 2011
Chevy Chase Bank October 2006 - May 2009
Chevy Chase Bank October 2004 - September 2006
Chevy Chase Bank October 2000 - September 2006
Chevy Chase Bank October 1998 - September 2000
Telespectrum 1995 - 1996
Citi 1989 - 1994
Skills
Operations Management, Project Management, Customer Experience, Communications, Process Improvement, Strategic Planning, Call Center, Customer Service, Sales, Vendor Management, Change Leadership, Quality Assurance, Workforce Management, Compliance, Talent Management, Team Building, Problem Solving, Performance Management, Coaching, Program Management, Budgeting, Customer Satisfaction, Cross-functional Team..., Banking, Customer Relations, Client Services, Business Strategy, Operational Excellence, Change Management, Communication, Call Centers, Leadership, Business Analysis, Strategy, Project Planning, Management, Executive Management, CRM, Training, Team Leadership, Risk Management, Forecasting, Customer Retention, Business Development, Account Management, Product Management, Salesforce.com, Recruiting, Team Management, Business Intelligence
Education
Nebraska Wesleyan University
B.S., Communications, Psychology
The Johns Hopkins University - Carey Business School
M.B.A., Business Administration, Marketing
Heritage Education Funds Inc. August 2014 - Present
Knowledge First Financial March 2012 - August 2014
Knowledge First Financial February 2009 - March 2012
USC Education Savings Plans Inc. April 2006 - February 2009
SS&C Technologies 2004 - 2006
Telespectrum 2000 - 2004
Skills
Coaching, Change Management, Performance Management, Strategic Planning, Sales Management, Process Improvement, Salesforce Training, Agency Development, Sales Leadership..., Report Writing, E-Learning, training implementation, Training, Sales, Risk Management, Analysis, Project Planning, Business Development, Management, Customer Service, Public Speaking, Organizational...
Education
Seneca College of Applied Arts and Technology 2005 — 2007
Degree
International Academy of Design and Merchandising 2000 — 2002
Digital Media Design
Thomson Reuters August 2013 - Present
Global Contact Services September 2001 - June 2013
Telespectrum June 1995 - September 2001
Skills
Account Management, Call Center, Project Management, Customer Experience, Analysis, Operations Management, Telemarketing, Strategic Planning, Inbound Marketing, Customer Service, Call Centers, Sales Management, Financial Services, Marketing Strategy, Management, CRM, Customer Satisfaction, Team Management, Telecommunications, Leadership, Sales, Program Management, Workforce Management, Vendor Management, BPO, Recruiting, Social Media Marketing, Coaching, Training, Salesforce.com, Contact Centers, Troubleshooting, Lead Generation, Team Leadership, Online Advertising, Marketing Communications, Process Improvement, New Business Development, Outsourcing, Call Center Development, Customer Acquisition, Customer Retention, Direct Marketing, Networking, Offshoring, Performance Management, Quality Assurance, Sales Operations, Start-ups, Strategy
Education
California State University-Fullerton 1985 — 1987
Saddleback College 1982 — 1985
Lenape 1977 — 1980
Pizonka, Reilley, Bello & McGrory September 2013 - Present
Sattin Ronca, LLC September 2011 - Present
McCumber, Daniels, Buntz, Hartig & Puig P.A. July 2012 - July 2012
Aflac March 2008 - August 2011
Telespectrum 1997 - 2000
telespectrum worldwide 1997 - 2000
telespectrum worldwide 1997 - 2000
novacare 1994 - 1997
baker videoactive 1988 - 1993
Skills
Legal Research, Westlaw, Document Review, Legal Documents, Legal Assistance, Legal Writing, Family Law, Microsoft Word, Civil Litigation, Litigation Support, Employee Benefits
Education
Bucks County Community College 2010 — 2011
Paralegal Certificate, Law
Montgomery County Community College 1997 — 2000
N/A, Accounting
Syracuse University 1982 — 1988
Syracuse University 1983 — 1986
BA, Computer Graphics
salisbury High School 1977 — 1982
high school
Black Turtle Services January 2013 - Present
Customer Value Partners December 2005 - January 2013
encryptx September 2003 - November 2005
GPC Consulting July 2000 - September 2003
R.L. Polk and Company 2001 - 2001
R.L. Polk and Company 2000 - 2000
Telespectrum 1989 - 1998
Skills
Management Consulting, Project Management, Business Analysis, Program Management, Business Process..., PMO, CRM, Project Planning, Business Strategy, IT Strategy, Strategic Planning, Change Management, Process Improvement, Business Development, Customer Experience..., Strategy, PMP, Government, Enterprise Architecture, Training, Leadership, Start-ups, Call Centers, Sales, Enterprise Software, Analysis, Integration, Management, Negotiation, Team Building, Outsourcing, Sales Management, Consulting, Direct Sales, Operations Management, Marketing, Product Management, Customer Service, Risk Management, Product Marketing, Customer Experience, Vendor Management, Performance Management, Business Process, Business Transformation, Cross-functional Team..., Professional Services, Business Intelligence, Cloud Computing, Account Management
Education
University of Maryland University College 1984 — 1989
BS, Business Management
Stanford University Graduate School of Business
Essentia Health April 2015 - Present
Essentia Health July 2011 - Present
HSBC April 2005 - April 2011
Innovative Living 2004 - 2005
Maurices 2002 - 2004
St.Lukes Hospital 2000 - 2002
SMDC 1998 - 2000
Telespectrum 1998 - 1998
Kohls 1993 - 1997
Skills
Technical Recruiting, Human Resources, Relationship Development, Employer Branding, Project Coordination, College Recruiting, Applicant Tracking..., Social Media, Social Networking, Talent Acquisition, Conducting Interviews, Direct Sourcing, Cold Calling, PeopleSoft, Salary Negotiation, Full Cycle Recruiting, Kenexa, Process Excellence, Visio, Process Flow Charts, Value Stream Mapping, Employee Relations, Employee Relations..., Taleo, Lawson HRIS, Health Care Recruiting, Inter-personal, Recruiting, Resume Writing, Interviews, Benefits Negotiation, Sourcing, Leadership, Training, Management, Hiring, Performance Management, Employee Training, Coaching, Organizational..., Personnel Management, HR Policies, Onboarding
Education
Concordia University-St. Paul
BA, Organization Management and Communications
Essentia Health
Certificate, Process Excellence, Process Leader (Six Sigma)
Lake Superior College
Associate's degree, Supervisory Management
The Bancorp Bank July 2012 - Present
NCO Financial Systems, Inc. July 2006 - July 2012
NCO Financial Systems Inc. 2004 - 2006
NCO Group 2002 - 2004
NCO Group 2000 - 2002
Telespectrum March 1998 - July 2000
Alphanet Solutions June 1997 - March 1998
Skills
International Project..., M&A experience, Infrastructure Planning, Problem Solving, Procurement, Cross-functional Team..., Disaster Recovery, Storage Architecture, Storage Area Networks, Email Design, Web Services, Global Sourcing, Global Management, Global Operations, Global Delivery, Virtual Teams, Compliance Management, Business Continuity, Change Management, Process Engineering, Process Improvement, M&A due diligence, Outsourcing Management, Program Development, Cloud Computing, Security Management, Incident Management, Efficiency Management, Data Center Architecture, Data Center Relocation, Internet Strategy, Network Operations, Telecommunications, Call Center, Budget Management, Cost Control, Cost Management, Cost Estimating, Virtualization, High Availability, Enterprise Risk..., Contract Negotiation, Vendor Management, Mobile Communications, Digital Imaging, Mobile Technology, Database Management, Team Building, Compliance, Data Center
Education
Villanova University 2013 — 2013
Certificate of Achievement in Six Sigma Green-Belt - Information Technology
Penn State 2002 — 2003
Certificate, Project Management
Philadelphia University 1993 — 1997
BS, Computer Science
Macy's systems and technology May 2014 - Present
Movius Interactive Corporation July 2009 - May 2014
Risco January 2000 - April 2013
Pharmacentra April 2005 - July 2009
eOn Communications September 2003 - April 2005
Cross Media February 2002 - September 2003
TeleSpectrum August 1997 - February 2002
Promark 1997 - 1999
FM Services Corporation 1991 - 1997
Skills
VoIP, Telecommunications, Linux, Servers, Unix, Troubleshooting, System Administration, Call Center, Management, IT Management, Change Management, Solaris, SQL, IVR, Technical Support, SIP Trunking, MGCP, NetApp Filers, Wireshark, Salesforce.com, Unix Shell Scripting, Call Centers, Leadership, Networking, TCP/IP, XP, Windows XP
Education
Universidad de San Martín de Porres 1986 — 1989
Information Technology
La Inmaculada 1982 — 1986
UStoWork August 2012 - Present
Vertis Communications March 2010 - January 2012
High Industries May 2007 - July 2009
Oracle October 2005 - December 2006
Telespectrum August 2002 - April 2004
Skills
Contract Management, Negotiation, Contract Negotiation, Licensing Agreements, Management, Project Management, Intellectual Property, Litigation, Corporate Law, Licensing, Legal Writing
Education
Colgate University
Bachelor of Arts (BA), Philosophy
Loyola University New Orleans School of Law
J.D., law
De Oliveira Marble &Tile, Inc June 2013 - Present
National Bank of Canada October 2007 - June 2013
Siemens October 2006 - October 2007
Telespectrum 2005 - 2006
JVC Consultants January 2001 - March 2005
Sistering 2005 - 2005
Second Harvest 2005 - 2005
CANTV January 1999 - January 2001
Info Line October 1997 - January 1999
Skills
Telecommunications, Computer Hardware, VPN, Troubleshooting, Active Directory, Technical Support, TCP/IP
Education
The Learning Enrichment Fdn 2005 — 2005
Project Management
Universidad Central de Venezuela 1999 — 2003
Diploma, Data Network Communications
Yacambu University 1992 — 1997
BSC, Computer Science
CSC September 2011 - Present
Baltimore Improv Group 2006 - Present
Serco - North America July 2009 - September 2011
Williams Scotsman June 2001 - May 2009
TeleSpectrum June 1996 - June 2001
Telespectrum Worldwide 1996 - 2001
Skills
Instructional Design
Education
Towson University 1983 — 1987
Verizon October 1998 - Present
Chrisbie Consulting 1996 - 2008
Telespectrum 1996 - 1998
Catapult 1994 - 1997
SmithKline Beecham Clinical Laboratories 1987 - 1994
Sparks Tune Up 1984 - 1987
Skills
Executive Coaching, Technical Support, Telecommunications, Coaching, Call Center, Leadership Development, Managed Services, VoIP, Account Management, Solution Selling, Training, T1, WAN, Ethernet, MPLS, Unified Communications, Telephony, Call Centers, Customer Retention, Team Leadership, Direct Sales, Sales Operations, IP, Management, LAN-WAN, Customer Satisfaction, Salesforce.com, Sales Process, Networking, Selling, Vendor Management, CRM, Time Management, Cold Calling, Customer Experience, DSL, Strategic Partnerships, Leadership, Cloud Computing, Employee Training, Team Building, Customer Service
Education
Pennsylvania State University-Great Valley Graduate Center 1993 — 1995
MEd, Education
Temple University 1988 — 1992
Bachelor of Arts (BA), Sociology
Plymouth Whitemarsh 1979 — 1982
Abington Memorial Hospital February 2002 - Present
Telespectrum July 2000 - February 2002
Resource One Mortgage 1997 - 2000
Skills
EMR, Troubleshooting, Healthcare Information..., Visio, Training, Networking, Software Documentation, Active Directory, Citrix, System Administration, Technical Support, SharePoint, Windows XP, Windows 7, Computer Hardware, Disaster Recovery, Windows Server, Hardware, VMware, Microsoft Exchange, DNS, Laptops, Software Installation, Data Center, Servers, Wireless Networking, Integration, Remote Desktop, Operating Systems, A+ Certified
Education
Ashford University
Bachelor of Arts in Organizational Management
CHI Institute
Associates Degree in Computer Engineering Technology
Computer Learning Center
Network Diploma, Network and System Engineering
Abington Memorial Hospital December 2008 - Present
Abington Memorial Hospital May 2001 - December 2008
Telespectrum 1999 - 2001
Education
King's College 1992 — 1996
Pegasus Solutions November 2014 - Present
Pegasus Solutions October 2014 - Present
Pegasus Solutions February 2011 - December 2012
Pegasus Solutions March 2009 - February 2011
Pegasus Solutions June 2006 - March 2009
Pegasus Solutions July 2000 - June 2006
Telespectrum April 1998 - July 2000
CONTINENTAL PROMOTION GROUP, INC. January 1997 - April 1998
Downtown Phoenix Partnership, llc April 1996 - January 1997
Downtown Phoenix Partnership, llc April 1996 - January 1997
Skills
Hospitality, Revenue Analysis, Yield Management, Hotels, Hospitality Industry, Hospitality Management, Resorts, Online Travel, Business Travel, Leisure, Online Marketing, Leadership, E-commerce, Customer Satisfaction, CRM
Education
Arizona State University 1992 — 1996
Bachelor of Science, Marketing
Arizona State University 1992 — 1996
Bachelor's degree, Business Administration and Management, General
DataTalk Telecom July 2006 - Present
PGA Construction 2007 - 2012
Telespectrum 1996 - 2003
Skills
Account Management, Consultative Selling, Telephony, Call Center, Sales Management, Call Centers, Selling, Sales Operations, New Business Development, Direct Sales, Customer Experience, Solution Selling, Telecommunications, Wireless, Sales, Leadership, Strategic Planning, Salesforce.com, VoIP, Sales Process, Networking, Unified Communications, Cold Calling, Channel Partners, B2B, Managed Services
Education
Steubenville Catholic Central 1988 — 1992
Kent State University
Colorado Department of Transportation September 2013 - Present
Apple May 2010 - December 2010
Santa Barbara Bank and Trust December 2008 - March 2009
American Honda Motor Company, Inc. November 2007 - October 2008
City of San Marcos, CA May 2007 - August 2007
Symitar November 2005 - February 2007
TeleTech September 2005 - November 2005
Telespectrum October 2001 - March 2002
GLAAD December 2000 - March 2001
Entertainment Industry Foundation November 2000 - November 2000
Skills
GIS, Americans with..., Americans with..., ADA Title II, ADA Compliance, Field Work, Staff Supervision, State Government, Cartography, Spatial Analysis, ArcGIS, Microsoft Office, Data Collection, Troubleshooting, ESRI, ArcMap, GPS, Trimble GPS, ArcMap Mobile, Local Government, Microsoft Excel, Microsoft Word, iOS, Mac, Geodatabase, Metadata
Education
San Diego Mesa College 2005 — 2007
AS, Geographical Information Systems
Palomar College 2003 — 2005
Computer Information Processing, Biotechnology
John A Logan College 1992 — 1995
Computer Information Systems
Southern Illinois University, Carbondale 1989 — 1991
Computer Science
Glenbrook South High School 1985 — 1989
Diploma, Varied
TELA Bio, Inc. January 2013 - Present
Stryker Orthobiololics/Orthovita August 2009 - January 2013
Neuronyx February 2002 - April 2009
Principia Pharmaceutical Corporation 1999 - 2002
Acsys Staffing 1997 - 1998
Telespectrum 1997 - 1998
Zynaxis, Inc 1994 - 1996
Centocor 1989 - 1993
Ernst & Young 1984 - 1989
Skills
Acquisitions, Mergers, Corporate Finance, Financial Goals, Business Development, Access, NetSuite, SEC filings, Financial Reporting, Mergers & Acquisitions, Auditing, Finance, Start-ups, Forecasting, Internal Controls, Managerial Finance, Accounting, Revenue Recognition, GAAP, Budgets, Cost Accounting, Strategic Financial..., Cash Flow, Strategy, SEC Filings, Financial Planning
Education
Drexel University - College of Business and Administration 1979 — 1984
Bachelor of Science (B.S.), Accounting and Finance
Borrego Community Health Foundation August 2014 - Present
Viejas Enterprises August 2010 - August 2014
Viejas Enterprises November 2008 - August 2010
Viejas Enterprises January 2006 - October 2008
Telespectrum 1999 - 2003
Skills
VMware, Data Center, Active Directory, Disaster Recovery, SAN, VMware ESX, Altiris, Virtualization, Windows Server, VPN, TCP/IP, Group Policy, Servers, Backup Exec, Network Administration, Microsoft Exchange, System Administration, Citrix, Blackberry Enterprise..., VMware Infrastructure, DNS, DHCP, Cluster, Storage, Microsoft SQL Server, Technical Support, Firewalls, NAS, Apache, Red Hat Linux, Microsoft Technologies, Microsoft Certified..., IIS, Server Administration, Linux, IT Operations, Windows 7, Storage Area Networks, WAN, Cisco Technologies, A+ Certified, Network Security, Security, Troubleshooting, Hardware, iSCSI, Unix, Hyper-V, Netbackup, WSUS
Education
Universidad Autónoma de Baja California 1992 — 1996
Computer Engineer, Computer Science
JCCA May 2015 - Present
FEGS December 2010 - May 2015
Center For Employment Opportunities June 2006 - January 2011
TARP 2001 - 2006
TeleSpectrum 1996 - 2000
Codenoll Technology 1991 - 1995
Clairol 1979 - 1987
Skills
Non-profits, Workforce Development, Temporary Placement, Fundraising, Workshop Facilitation, Nonprofits, Resume Writing, Community Outreach, Management, Training, Customer Service, Program Development, Grant Writing, Coaching, Career Counseling, Youth Development, Staff Development, Leadership Development, Recruiting, Public Speaking, Leadership, Case Managment, Organizational..., Volunteer Management, Career Development, Community Development, Policy, Case Management, Interviews
Education
City University of New York-Brooklyn College 1975 — 1979
BS, Education
James Madison High School
Market Strategies International October 2004 - Present
Telespectrum 2001 - 2004
Skills
Leadership, Management, Call Centers, Market Research, Training, Strategy, Cross-functional Team..., Outsourcing, Marketing Research, Vendor Management, Program Management, Forecasting, Process Improvement, Customer Satisfaction, Telecommunications, CRM, Customer Experience, Analytics, Marketing, Operations Management, Team Management, Data Analysis, Client Relationships, Strategic Planning
Education
Middle Tennessee State University 2010 — 2013
Master's degree, Strategic Leadership
Marshall University
BBA, Finance
buffalo Department of Veterans Affairs June 2009 - Present
Bowh Inventory September 2008 - Present
Lakeview Kidz Consignments April 2008 - September 2008
New Era Cap July 2005 - September 2008
North American Health Plans September 2001 - February 2005
Imperial Distributors March 2001 - September 2001
Time Warner Cable May 2000 - February 2001
Time Warner Cable May 2000 - February 2001
Telespectrum September 1999 - February 2000
Education
State University of New York Empire State College 2007 — 2010
Bachelors, Business Management
Erie Community College 2002 — 2007
Associates, Business
Frontier High School 1994 — 1997
Diploma, General
Tokio Marine North America Services (TMNAS) March 2015 - Present
Tokio Marine North America Services (TMNAS) January 2014 - Present
Philadelphia Insurance Companies September 2010 - December 2013
Philadelphia Insurance Companies June 2009 - October 2010
Advanta June 2000 - February 2009
Telespectrum October 1998 - May 2000
Keane November 1997 - October 1998
Skills
Web Applications, ASP.NET, C#, VB.NET, Software Development, OOP, T-SQL, Microsoft SQL Server, XML, Management, Business Process, JavaScript, PL/SQL, Team Leadership, Analytics, Software Documentation
Education
Vinnic'kij Nacional'nij Tehnicnij Universitet 1987 — 1992
BS, Medical Technology
BlackRock December 2010 - Present
Siemens Medical Solutions March 2007 - December 2010
Siemens Medical Solution March 2007 - December 2010
Indepedence Blue Cross 2004 - 2007
Independence Blue Cross 2003 - 2007
Berkley Technology Services February 2002 - June 2004
2007 Independence Blue Cross June 2001 - March 2004
Berkley Technology Services 2002 - 2004
Telespectrum Worldwide inc December 2000 - February 2002
Telespectrum 2000 - 2002
Skills
HP-UX, Storage Area Networks, Brocade, SAN, Servers, Storage, NAS, Solaris, VMware, Disaster Recovery, Unix, Cisco, ITIL, Vendor Management, NetApp, Operating Systems, Netbackup, EMC Storage, Hardware, Infrastructure, Shell Scripting, Sun, Replication, Data Center, Enterprise Software, Databases, Technical Support
Education
Lincoln University 1985 — 1989
Lincoln University 1985 — 1989
Lincoln University 1985 — 1988
Great Valley
Rets Electronics
FACE2FACE SALES SOLUTIONS January 2010 - Present
TRG Customer Solutions March 2005 - March 2010
Reese Teleservices January 1998 - January 2005
United States Air Force January 1979 - January 2000
Telespectrum January 1997 - January 1998
ICT Group January 1996 - January 1997
C-Tec Corp January 1994 - January 1996
Grumman Space & Electronics January 1983 - January 1993
Skills
Management, Outsourcing, Start-ups, Operations Management, Telecommunications, Call Centers, New Business Development, Mergers & Acquisitions, Sales, B2B, Marketing, Analysis
Education
Dowling College 1974 — 1982
BBA and MBA, ACCOUNTING AND FINANCE, 4.0 GPA
Dowling College
BBA N MBA, FINANCE
Nutrisystem January 2008 - Present
Wilmington Finance October 2006 - January 2008
TruMark Financial Credit Union May 2005 - October 2006
Viking Electronic Services May 2003 - May 2005
Telespectrum February 2001 - May 2003
Education
Temple University 1998 — 2002
Computer Scienes
Duke Energy Corporation June 2015 - Present
Ingersoll Rand August 2010 - June 2015
Conclusive Marketing June 1999 - August 2010
Telespectrum January 1996 - June 1999
Central Piedmont Community College August 1998 - May 1999
Skills
Customer Relations, Budgeting, Account Management, Integrated Marketing, Marketing Strategy, Direct Marketing, Advertising, Marketing Communications, Database Marketing, Lead Generation, Internal Communications, Direct Mail, Promotions, Brand Communication, Marketing, Budgets, CRM, Customer Service, Digital Marketing, Strategy, Sales, Management
Education
West Virginia University 1996 — 1998
Master of Arts, Corporate Communications
The University of Charleston 1993 — 1995
Bachelor of Science, Business Administration
Lancaster High School 1989 — 1992
State of Maryland November 2010 - Present
Stream Global Services September 2009 - February 2010
NYS Office of Children and Family Services July 2008 - December 2009
L3 Communications Microdyne Outsourcing Inc. May 2007 - February 2008
The Ithaca Journal May 2006 - May 2007
American Customer Care December 2004 - March 2006
ICT Group May 2001 - December 2004
Innovative Marketing Strategies April 2000 - May 2001
Telespectrum July 1999 - April 2000
Telespectrum July 1997 - July 1999
Skills
CRM, Call Centers, Training, Management, Program Management, Outsourcing, Leadership, Strategy, Customer Satisfaction, Process Improvement, Business Development, Operations Management, Solution Selling, New Business Development, Analysis, Recruiting, Vendor Management, BPO, Talent Management, Sales, Customer Experience, Sales Operations, Telecommunications, Customer Retention, Forecasting, Customer Service, Team Leadership, Performance Management, Team Building, Business Analysis, Call Center, Marketing, Budgets, Selling, Marketing Strategy, Human Resources, Coaching, Team Management, Start-ups, E-commerce, Contract Negotiation, Management Consulting, Change Management, Workforce Management, Business Process..., Cross-functional Team..., Account Management, Leadership Development, Strategic Planning, Salesforce.com...
Education
Ithaca College 1992 — 1996
BA, Politics
Newark Valley HS 1989 — 1993
Regents
E4E Relief May 2015 - Present
GlobalCom Solutions, LLC April 2005 - Present
Sam's Mart 2013 - 2015
GlobalCom Solutions 2005 - 2009
TPG TeleManagement 2003 - 2005
IMS 2002 - 2003
Telespectrum 1999 - 2002
Skills
Call Center, Telemarketing, Customer Experience, Workforce Management, Customer Retention, Contact Centers, Inbound Marketing, Customer Satisfaction, Vendor Management, BPO, Account Management, Outsourcing, CRM, Lead Generation, Call Centers, Call Center Development, Salesforce.com, Telecommunications, Customer Acquisition, Team Management
Education
Catawba College 1995 — 1999
Bachelor of Arts, Communication
The Grand Opera House 2007 - Present
Computer Aid, Inc. 2002 - Present
Computer Aid, Inc. 2002 - Present
Telespectrum January 1997 - March 2001
Telespectrum 1997 - 2001
Telespectrum 1997 - 2001
Skills
Program Management, Business Analysis, Business Development, SDLC, Change Management, Management Consulting, Requirements Analysis, Human Resources, IT Strategy, Management, PMO, Business Intelligence, Leadership, Software Project..., Project Management, Business Process..., Team Building, Process Improvement, Strategic Planning, Vendor Management, PMP, Integration, Outsourcing, Project Planning, Strategy, Team Leadership, Budgets, CRM, Executive Management, Consulting, Start-ups, IT Management, Business Process, Product Management, Cross-functional Team..., Risk Management, SaaS, Business Strategy, Enterprise Software, Project Portfolio..., Strategic Partnerships, Cloud Computing, Governance, E-commerce, Information Technology, Entrepreneurship, Mergers & Acquisitions, Analysis, Community Development
Education
Fordham University - Graduate School of Business Administration 1970 — 1972
Master of Business Administration (MBA), Business Administration and Management, General
Ithaca College
Bachelor's degree, Business Administration and Management, General
Pharmacy Healthcare Solutions an AmerisourceBergen Company May 2003 - Present
Telespectrum October 2001 - January 2003
StaffMax June 2000 - September 2001
Skills
Pharmaceutical Industry, Recruiting, Managed Care, Account Management, Management, Pharmacy Benefit..., Pharmacy, Pharmacists, Human Resources, Pharmaceutical Sales, Medication Therapy..., Pharmacy Automation, Diabetes, Process Improvement, Medicare Part D, Negotiation, Clinical Research, Clinical Trials, Healthcare
Education
Penn State University 1981 — 1985
Global Contact Services 2002 - Present
Telespectrum 1997 - 2002
Skills
Call Center, Inbound Marketing, Outsourcing, Operations Management, Process Improvement, Telemarketing, Workforce Management, Customer Satisfaction, Customer Service, Troubleshooting, Call Centers, CRM, Customer Experience, Training, Contact Centers, Leadership, Telecommunications, Management, Sales, Team Leadership, Sales Management, Lead Generation, Customer Retention, Team Management, Project Management, Teamwork, Team Building, Coaching, Quality Assurance, Strategic Planning, Strategy, Microsoft SQL Server, Vendor Management, SQL, Linux, Windows, Call Center Development, Unix
Education
Rowan-Cabarrus Community College 1990 — 1993
Business/Computer Science
West Rowan High School
Loyola College in Maryland July 2007 - Present
System Source February 1998 - July 2007
System Source 1998 - 2007
Telespectrum 1994 - 1995
Skills
Microsoft MCP, A+ Certified, Certified Novell..., Windows Server, System Administration, SharePoint, Microsoft Certified..., Troubleshooting, Virtualization, VMware, Disaster Recovery, Network Security, Active Directory
Education
Essex Community College
Loyola University
Davis + Henderson October 2008 - Present
Combined Insurance Company of America July 2007 - July 2008
Telespectrum September 2004 - July 2007
Education
Universidad del Mayab 2002 — 2004
uncompleted, Bussines
PFM & Associates Accountant / Financial AnalystNeuronyx, Inc2002 - 2008
Dimeling, Schreiber & Park 1999 - 2002
Acsys 1998 - 1999
Telespectrum 1994 - 1998
Centocor 1989 - 1993
Skills
Accounting, Accounts Receivable, Auditing, Budgets, Business Strategy, Due Diligence, Finance, Financial Analysis, Financial Modeling, Financial Reporting, Forecasting, GAAP, Internal Controls, Management, Management Consulting, Mergers, Process Improvement, SEC filings, Sarbanes-Oxley Act, Start-ups, Tax, Team Building
Education
Drexel University - LeBow College of Business 1974 — 1979
BS, Accounting
LoJack Corporation January 2012 - Present
Boston Financial Data Services July 2004 - September 2011
Federated Investors September 2000 - July 2004
Telespectrum August 1999 - August 2000
Skills
Customer Service, Employee Management, Microsoft Office, Call Centers, Management, Business Analysis, Operations Management, Mutual Funds, Process Improvement, Vendor Management, Technical Support, Customer Satisfaction, Call Center, Financial Services, Time Management, Microsoft Excel
Education
Bridgewater State University 1994 — 1997
Mathematics
Bridgewater State College Liberal
Cathedral High School College
Diploma
New Horizons Computer Learning Centers September 2014 - Present
New Horizons Computer Learning Centers October 2011 - August 2014
New Horizons Computer Learning Centers January 2008 - October 2011
Right Management September 2003 - December 2007
Alternative Resources Corporation July 2000 - October 2001
Right Management July 1998 - July 2000
Telespectrum September 1997 - June 1998
Skills
Team Building, Project Management, Disaster Recovery, Vendor Management, Strategic Planning, Change Management, Program Management, Data Center, Cloud Computing, Team Leadership, Process Improvement, IT Service Management, IT Management, Management, Training, Strategy, Leadership, Cross-functional Team..., Microsoft Exchange, IT Operations, Networking, Start-ups, Technical Support, Information Technology, CRM
Education
Albright College 1992 — 1996
BA, History, Secondary Ed
InterSystems June 2001 - Present
eSupportNow June 1999 - May 2001
Copyright Clearance Center June 1996 - May 1999
Telespectrum June 1994 - May 1996
Digital Equipment Corporation June 1986 - May 1994
Lanier Worldwide June 1981 - May 1986
Skills
Enterprise Software, SaaS, Lead Generation, Salesforce.com, Solution Selling, Business Development, Product Marketing, Cloud Computing, Product Management, Demand Generation, Business Intelligence, Partner Management, Business Strategy, Marketing, CRM, Strategic Partnerships, Go-to-market Strategy, Start-ups, Analytics, Professional Services, Business Alliances, Cloud computing, Lead generation, Start-up, Business development
Education
Boston College 1986 — 1990
SB, Business/Marketing
Xerox January 2002 - Present
Telespectrum July 1999 - March 2001
American Greetings January 1993 - July 1999
Skills
Process Improvement, BPO, Business Analysis, Team Building, Outsourcing, Business Process..., Program Management, Operations Management, Vendor Management, System Administration, Management, Service Delivery, Business Intelligence, Requirements Analysis, IT Management, Integration, CRM, ITIL, Customer Service, Visio, Six Sigma, Call Centers, Project Management, Cross-functional Team..., Software Documentation, PMP, Software Project..., Change Management, IT Service Management, American History, Solution Selling
Education
Cumberland College 1988 — 1992
Bachelor's degree, Business Administration and Management, General
Corbin
FICO September 2014 - Present
FICO September 2012 - September 2014
Adeptra June 2005 - September 2012
Teleservices Direct November 2004 - June 2005
ICT Group September 2001 - November 2004
Telespectrum Worldwide, Inc. 1997 - 2001
Telespectrum 1997 - 2001
Skills
Operations Management, Requirements Gathering, Cisco Technologies, Management, Credit Cards, Strategy, Change Management, Strategic Planning, SaaS, New Business Development, Team Management, Lead Generation, CRM, Professional Services, Direct Sales, Business Analysis, Customer Service, Integration, Project Management, Analysis, Call Center, Vendor Management, Account Management, Process Improvement, Selling, Business Intelligence, Program Management, Customer Satisfaction, IT Management, Microsoft Office, Software Project..., VoIP, Cloud Computing, Software Development, Customer Experience, VMware, Performance Management, Relationship Management, Sales Management, Contract Negotiation, BPO, Service Delivery, Solution Selling, Outsourcing, Team Building, Telecommunications, Business Development, Sales, Telemarketing, Marketing
Education
State University of New York at Binghamton 1989 — 1993
Bachelor of Arts, Political Science / Politics, Philosophy and the Law
NCO Financial Systems CEOTwenty6 IncorporatedDecember 2003 - Present
NCO Customer Soultions April 2008 - August 2008
Telespectrum July 2005 - September 2007
West Corporation August 2004 - February 2005
Education
American InterContinental University 2007 — 2009
Associates Degree in Business, Business
BofI Federal Bank April 2001 - Present
Telespectrum 1997 - 2001
LPL Financial September 1990 - August 1997
Skills
Financial Analysis, Finance, Due Diligence, Investments, Financial Modeling, Banking, Portfolio Management, Asset Management, Valuation, Risk Management
Education
San Diego State University 1977 — 1980
Bachelor of Science (BS), Accounting
University of California, San Diego 1975 — 1977
KPMG December 2014 - Present
KPMG July 2006 - November 2014
Consolidated Risk Services August 2003 - June 2006
Consolidated Risk Services May 2002 - August 2003
Reliance Standard November 2000 - May 2002
Telespectrum November 1998 - December 1999
Telespectrum August 1997 - November 1998
Skills
Accounts Receivable, General Ledger, Financial Statements, Accounting, Invoicing, Financial Analysis, Account Reconciliation, Microsoft Excel, Payroll, Spreadsheets, Cash Management, Microsoft Office, Risk Management, Peachtree, Microsoft Dynamics GP, Payroll Processing, Compliance, PeopleSoft, Outlook, Great Plains Software, PowerPoint, EDGAR, Aging Reports, Project Management, Process Improvement, SAP, Budgeting, Leadership
Education
Peirce College 2010 — 2013
Continued Education, Business Law
The PJA School 1995 — 1997
Associate's, Accounting and Paralegal Studies, GPA: 3.7
Miss America's Outstanding Teen October 2013 - Present
Miss South Carolina Scholarship Organization October 2010 - October 2013
iQor August 2007 - June 2011
TeleTech July 2002 - January 2007
Telespectrum May 1999 - July 2002
Six Flags May 1993 - May 1999
Skills
Call Center, Operations Management, Organizational..., Performance Management, Team Building, Employee Relations, Talent Management, Call Centers, Outsourcing, Leadership Development, Human Resources, Leadership, Executive Management, Training, Recruiting, Change Management, Strategy, Coaching, Management
Education
University of Pennsylvania - The Wharton School 2001 — 2001
Executive MBA
Canisius College 1994 — 1996
MBA
Canisius College 1990 — 1994
BA, Psychology
Community College of Philadelphia August 2011 - Present
SofterWare, Inc. May 2008 - August 2011
AAMCO Transmissions and Total Car Care 2002 - 2008
Telespectrum 2000 - 2001
Telespectrum 2000 - 2001
Skills
Leadership Development, Fundraising, Team Building, Strategic Planning, Career Counseling, Research, Social Media
Education
Capella University
Master's degree, Business Administration and Management, General
La Salle University
Bachelor of Science, Business Administration and Management, General
Barron Lighting Group, Inc. 2013 - Present
RR Donnelley 2010 - 2013
KB Home 2004 - 2009
High-Tech Institute 2001 - 2004
Telespectrum 2000 - 2001
Arthur Andersen LLP 1987 - 2000
Skills
Financial Reporting, Internal Controls, Accounting, Auditing, GAAP, Financial Analysis, SEC filings, Financial Statements, US GAAP, Finance, Budgets, Accounts Payable, Analysis, Process Improvement, Accounts Receivable, CPA, Payroll, Cash Flow Forecasting, Leadership, Management, SEC Filings, Sarbanes-Oxley Act
Education
Northern Illinois University - College of Business 1984 — 1987
Bachelor of Science, Accounting
Valie Market 2011 - 2014
Graphic Packaging International 2005 - 2009
Graphic Packaging International 2003 - 2005
Telespectrum 2000 - 2003
ResCare 1998 - 2000
Skills
Human Resources, Human Resources..., Talent Acquisition, Recruiting, HR Policies, HR Policy Formulation, Onboarding, New Hire Processes, Employee Training, Professional..., Data Analysis, Reporting, Employee Relations, Mentoring, Workers Compensation, Compensation & Benefits, Microsoft Office, 360 Feedback, Team Multifactor..., HRIS, HMIs
Education
Ohio University
Bachelor of Science, Health Service Administration
Netflix April 2014 - Present
Stream Global Services March 1999 - April 2014
TeleTech 1997 - 1999
KAO Infosystems 1995 - 1997
Telespectrum 1989 - 1995
Skills
Customer Acquisition..., Global Business..., Key Account..., Global Strategy..., Call Centers, Outsourcing, Customer Experience, New Business Development, Strategy, Business Development, Account Management, CRM, Contract Negotiation, Process Improvement, Contact Centers, Customer Satisfaction, Call Center, Leadership, Team Management, Inbound Marketing, BPO, Sales Management, Management, Change Management, Operations Management, Service Delivery, Strategic Partnerships, Vendor Management, P&L Management, Enterprise Software, Performance Management, Salesforce.com, Team Leadership, Cloud Computing, Workforce Management, Customer Service, Telecommunications, Lead Generation, Sales Operations, SaaS, Sales, Team Building, Sla, Business Strategy, Sales Process, Strategic Planning, Cross-functional Team...
Education
University of California, Los Angeles 1981 — 1985
Bachelor's degree, English
American Express March 2012 - Present
AIMIA (formerly known as Carlson Marketing) January 2011 - February 2012
Quality Hotel & Suites Convention Centre September 2010 - March 2011
KPMG March 2010 - May 2010
George Brown College January 2009 - May 2010
Telespectrum October 2007 - November 2008
DHL Express June 2002 - July 2007
Skills
Corporate Events, Event Planning, Sabre, Incentive Travel, Event Management, Spanish, Microsoft Office, PowerPoint, Hospitality, Microsoft Excel, Hotels, Customer Service, Outlook, Tourism, Team Leadership, Microsoft Word, Data Analysis, Management, Team Building, Teamwork, Food & Beverage, Marketing
Education
George Brown College 2009 — 2010
Special Events Planning & Destination Tourism Diploma, Hospitality Industry
Universidad Metropolitana (VE) 1990 — 1998
Bachelor Degree: Business Administration and Management, Business Administration
TEKsystems 2012 - Present
VXI Global Solutions, Inc January 2011 - September 2012
Epixtar August 2006 - August 2010
Epixtar March 2005 - August 2006
SITEL CORPORATION January 2004 - March 2005
Telespectrum November 2002 - January 2004
Skills
Call Center, BPO, Inbound Marketing, Workforce Management, Outsourcing, Telemarketing, Customer Satisfaction, Customer Experience, Operations Management, Vendor Management, Process Improvement, Call Center Development, Performance Management, Contact Centers, Team Management, Customer Service, Lead Generation, Customer Retention, CRM, Account Management, Call Centers, Leadership, Management, Strategy, Training, Sales Operations, Program Management, Forecasting, Human Resources, Analysis, Employee Training, Sales
Education
Marshall University 1995 — 1999
Bachelor of Arts
Simpro Solutions Canada January 2008 - Present
Telespectrum 1995 - May 1998
Skills
Business Analysis, Troubleshooting, Team Leadership, Photocopier, Call Centers, Management, Change Management, Team Building, Business Strategy, Telecommunications, Customer Service, Project Management, Operations Management, Strategic Planning, CRM, IT Management, Leadership, Vendor Management, Process Improvement
Education
DYNARGIE - Lisbon, Portugal 2008 — 2014
Emotional Intelligence – how to properly handle emotions, – how to properly handle emotions, Emotional Intelligence Certificate
APLOG - Lisbon, Portugal 2003 — 2003
Logistics Management - Certificate, •Inventory Control •Products Control •Logistics Control – Warehouse / Supply chain, Logistics Management - Certificate
DYNARGIE - Lisbon, Portugal 2002 — 2002
Ascendant communication, – How to act and communicate efficiently within the company., Ascendant communication Certificate
DYNARGIE - Lisbon, Portugal 2002 — 2002
Team Management, – how to manage and communicate efficiently with all reports, setting and controlling company and de, Team Management certificate
CEGOC - Lisbon, Portugal 2000 — 2000
Time Management, Time Management, Certificate
EUROCIBER - Lisbon, Portugal 1998 — 1998
Business Objects - Driller
Toronto School of Business 1990 — 1992
Computer Programming and Business Analysis, Information Technology
Universidade de Coimbra 1979 — 1981
Faculty of Law, Criminal Law, 2
University of Cambridge-Local Examinations Syndicate 1977 — 1980
First Certificate in English, English Language and Literature, General
Wells Fargo June 2015 - Present
Lone Star College July 2014 - May 2015
Collateral Risk Solutions October 2009 - July 2014
Bank of America 2005 - 2009
U.S. Bank 2005 - 2006
Green Tree Servicing 2002 - 2005
Phone Ware Inc. 2002 - 2002
Telespectrum 2000 - 2002
Arriba Mortgage 1997 - 2000
Skills
Bilingual, Microsoft Excel, Microsoft Word, Adobe Acrobat, 10 Key, Outlook, Lotus Notes, QuickBooks, Peachtree, Data Entry, Vendor Management, Loans, Accounts Payable, Mortgage Lending, Credit, Invoicing, Software Documentation, Customer Satisfaction, Finance, Loss Mitigation, Due Diligence, Appraisals, Customer Service, Training, Real Estate, Loan Servicing, Analysis, Foreclosures, Financial Analysis, FHA, Sales, Underwriting, Residential Mortgages, Management, Negotiation, Team Building, Mortgage Banking, Loan Origination, Residential Homes, Human Resources, Mortgage Underwriting, Leadership, Relocation, Valuation, Asset Management, Budgets, Banking, Refinance, Portfolio Management, Funding
Education
Everest University-Tampa 2008 — 2010
Associate's degree, Accounting and Business/Management, 3.50
University of Phoenix 2003 — 2003
Accounting and Business/Management
New Mexico State University 1993 — 1995
Accounting and Business/Management
Scott McDonald OD PA September 2012 - Present
Avon May 2010 - Present
Scott McDonald OD May 2006 - September 2012
Dr. Williams / Walmart Vision Center January 2005 - May 2006
Telespectrum 1999 - June 2005
Somar / Telespectrum 1995 - 1998
Skills
Data Entry, Office Management, Microsoft Word, Microsoft Office, PowerPoint, Administrative..., Microsoft Excel, Outlook, Research, Medical Terminology, Quality Control, Customer Satisfaction, Sales, Computer Repair, Eyewear, Optometry, Medical Billing, Manage Client..., Patient Support, Team Leadership, Call Centers
Education
Rowan-Cabarrus Community College
Computer Programming & Medical Office
The STAR Grp, Inc./BC Urban League May 2012 - Present
The STAR Grp, Inc. July 2008 - March 2012
AIG May 1999 - June 2007
Telespectrum June 1997 - May 1999
Skills
Mentoring, Training, Public Speaking
Education
Sullivan County Community College 1972 — 1975
63 credits, Mental Health Assisting
Netfirms Inc March 2008 - Present
Netfirms Inc July 2005 - Present
Hostopia.com July 2005 - Present
Netfirms 2005 - Present
Aecon Construction Group July 2011 - January 2013
Netfirms.com September 2003 - June 2005
Hostopia.com September 2002 - September 2003
Rogers Internet and Cable Projects March 2002 - July 2002
Webhelp.com March 2000 - July 2002
Telespectrum 2000 - 2002
Skills
Technical Support, Web Hosting, IT Analyst/AS400 eCMS...
Education
DeVry Institute of Technology 1997 — 2000
Computer Information Systems
DecTech
Certificate, ITIL version 3
DeVry Institute of Technology
DIPLOMA, Computer Information Systems
Santa Isabel College
BACHELOR OF SCIENCE, Accounting
JBW Marketing and Sales April 2012 - Present
Telespectrum August 1998 - June 2002
J.C. Penney Co. August 1994 - April 1998
Skills
Strategic Planning, Training, Organizational..., Customer Service, Recruiting, Sales, Outlook, New Business Development, Marketing Strategy, Team Building, Apparel, Leadership, Event Planning, Social Media, Budgets, Inventory Management
Education
Marshall University
B.B.A., Business
Optimize Social Media Inc. June 2015 - Present
Net Driven October 2012 - June 2015
50 Below Sales & Marketing September 2002 - September 2012
Scott Didrikson Construction 2008 - 2010
TeleSpectrum 2000 - 2002
Skills
Sales Operations, Website Development, Mentoring, Business Planning, Online Marketing, Trade Shows, Sales Management, Customer Relations, Account Management, Business Management, Promotions, SEO, Team Leadership, Word, Public Speaking, Web Analytics, Customer Retention, Online Advertising, Customer Service, Microsoft Word, Competitive Analysis, Time Management, Social Media, B2B, Marketing, Management, Social Networking, Advertising, Product Marketing, Sales Process, Pricing, Direct Sales, New Business Development, Sales Presentations, Marketing Management, Customer Satisfaction, Sales, Marketing Strategy, Selling, Business Development, Leadership, Strategy, Coaching, Training, Salesforce.com, Lead Generation, Email Marketing, Market Planning, Social Media Marketing, CRM
Education
The College of St. Scholastica 2013 — 2015
Bachelor's degree, Business Administration, Management and Operations
Lake Superior College 2001 — 2004
AA, Business Management
Currently Unemployed April 2012 - Present
West Corporation October 2011 - April 2012
Brewer and Co. July 2009 - April 2010
E and M Products January 2007 - July 2009
Telespectrum February 2005 - December 2006
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Computer Hardware, Adobe Acrobat, Computer Repair, Computers, Fire Protection, Customer Service
Education
Ben Franklin Career Center 2006 — 2007
Certificate of Completion, CISCO Computer Networking
Cabrillo High School 1998 — 2002
HS Diploma, General Studies
Honeywell October 2011 - July 2012
Honeywell Aerospace December 2006 - October 2011
Honeywell Aerospace September 2005 - December 2006
Manpower Professional August 2004 - September 2005
Telespectrum March 2002 - August 2004
CDI January 1999 - February 2002
Skills
Microsoft office suite, SAP 4.7, SAP R/3, Business Objects, PeopleSoft, Oracle Applications, Siebel, Certified Green Belt, Salesforce.com, AS400 system, Testing, Project Management, Analysis, CRM, ERP, Leadership, Microsoft Office, SAP, SAP BPC, Six Sigma, Training
Education
DeVry University Phoenix
Still attending, Computer and Information Sciences and Support Services
Sawyer Aviation
Pilots License, Aeronautics/Aviation/Aerospace Science and Technology, General
South Mountain High School
Diploma, General Studies
Convergys 2004 - 2014
Sitel 2002 - 2004
Sitel 2001 - 2002
Telespectrum 1999 - 2001
Skills
Manage both local and..., Support multiple..., Design Quality...
Education
Strayer University
Master of Business Administration (MBA), Human Resources Management and Services, Summa Cum Laude
University of Guam
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services