AT&T American Transtech
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AT&T American Transtech Employees
Employee
Years
Job
Industry
Dale Hobbs Dale Hobbs's AT&T American Transtech Experience 1989 - 1991
Job Technology Optimization and Innovation for Financial Services for over 20 Years
Industry Information Technology and Services
Experience
Hobbs Madison, Inc. 2001 - Present
HandBridge Innovators, Inc. August 2000 - 2002
Bank of America January 1998 - August 2000
Fleet Bank 1998 - 2000
Barnett Bank January 1991 - December 1997
AT&T American TransTech 1989 - 1991
Florida National Bank 1988 - 1989
Barnett Technologies 1986 - 1988
Anacomp 1982 - 1986
Skills
Strategy, Enterprise Architecture, Business Analysis, Banking, Change Management, Vendor Management, Software Development, Integration, Project Management, Banking Software, Management Consulting, Enterprise Software, Outsourcing, Strategic Planning, Program Management, SDLC, Retail Banking, Business Strategy, Business Intelligence, CIOs, Call Center Development, CIO Advisory Services, Commercial Banking, SME Banking, Investment Management, Investment Banking, Call Center Architecture, IT Investment Management, Insurance Software, Insurance, Financial Services, Strategic Technology..., CRM, IT Strategy, Management, Risk Management, Executive Management, Consulting, Process Improvement, Leadership, Business Process...
Education
University of North Florida 1990 — 1993
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Florida 1982 — 1983
Bachelor of Arts (BA), Business / Computer Sciences
University of Florida 1979 — 1982
Hobbs Madison, Inc. 2001 - Present
HandBridge Innovators, Inc. August 2000 - 2002
Bank of America January 1998 - August 2000
Fleet Bank 1998 - 2000
Barnett Bank January 1991 - December 1997
AT&T American TransTech 1989 - 1991
Florida National Bank 1988 - 1989
Barnett Technologies 1986 - 1988
Anacomp 1982 - 1986
Skills
Strategy, Enterprise Architecture, Business Analysis, Banking, Change Management, Vendor Management, Software Development, Integration, Project Management, Banking Software, Management Consulting, Enterprise Software, Outsourcing, Strategic Planning, Program Management, SDLC, Retail Banking, Business Strategy, Business Intelligence, CIOs, Call Center Development, CIO Advisory Services, Commercial Banking, SME Banking, Investment Management, Investment Banking, Call Center Architecture, IT Investment Management, Insurance Software, Insurance, Financial Services, Strategic Technology..., CRM, IT Strategy, Management, Risk Management, Executive Management, Consulting, Process Improvement, Leadership, Business Process...
Education
University of North Florida 1990 — 1993
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Florida 1982 — 1983
Bachelor of Arts (BA), Business / Computer Sciences
University of Florida 1979 — 1982
J. Alan Davis J. Alan Davis's AT&T American Transtech Experience 1992 - 1995
Job Freelance Web Developer at JD Shaw
Industry Marketing and Advertising
Experience
JD Shaw June 2012 - Present
Web-publishing-systems.com February 2010 - April 2012
art-of-customer-service.com, content-trade-floor.com, local-web-publishing.com February 2004 - March 2012
Barnett Technologies 1995 - 1998
AT&T American Transtech 1992 - 1995
Skills
Business Communications, Social Media Marketing, Web Development, Adobe Creative Suite, HTML + CSS, Site Development, SEO copywriting, Keyword Research, Keyword Analysis, Telecommunication..., Online Marketing, Interactive Media, Web Design
Education
Art Institute of Pittsburgh 2012 — 2014
Bachelor of Science (B.S.), Interactive Media and Web Design
Florida Community College at Jacksonville 1996 — 1998
JD Shaw June 2012 - Present
Web-publishing-systems.com February 2010 - April 2012
art-of-customer-service.com, content-trade-floor.com, local-web-publishing.com February 2004 - March 2012
Barnett Technologies 1995 - 1998
AT&T American Transtech 1992 - 1995
Skills
Business Communications, Social Media Marketing, Web Development, Adobe Creative Suite, HTML + CSS, Site Development, SEO copywriting, Keyword Research, Keyword Analysis, Telecommunication..., Online Marketing, Interactive Media, Web Design
Education
Art Institute of Pittsburgh 2012 — 2014
Bachelor of Science (B.S.), Interactive Media and Web Design
Florida Community College at Jacksonville 1996 — 1998
Jack Robbins Jack Robbins's AT&T American Transtech Experience 1996 - 2008
Job Director of Human Resources at FirstService Residential Arizona
Industry Human Resources
Experience
FirstService Residential Arizona December 2014 - Present
Perceptis April 2014 - November 2014
AAA - Club Partners April 2012 - January 2014
AAR Corp April 2011 - April 2012
Protocol Global Solutions May 2009 - April 2011
Convergys - HRBPO Division April 1996 - November 2008
Convergys 1996 - 2008
AT&T American Transtech 1996 - 2008
AT&T Universal Card Services 1990 - 1996
AT&T Universal Card Services 1990 - 1996
Skills
SPHR, SHRM, Employee Relations, Performance Management, Recruiting, Employee Benefits, Human Resources, Training, Process Improvement, New Hire Orientations, Leadership, Onboarding, Employee Training, Workforce Planning, Coaching, Talent Acquisition, Talent Management, Succession Planning, Employee Engagement, Sales, Vendor Management, Strategic Planning, Operations Management, Call Centers, Strategy, Management, Payroll, Leadership Development
Education
University of Maryland College Park
BS, Business Administration
FirstService Residential Arizona December 2014 - Present
Perceptis April 2014 - November 2014
AAA - Club Partners April 2012 - January 2014
AAR Corp April 2011 - April 2012
Protocol Global Solutions May 2009 - April 2011
Convergys - HRBPO Division April 1996 - November 2008
Convergys 1996 - 2008
AT&T American Transtech 1996 - 2008
AT&T Universal Card Services 1990 - 1996
AT&T Universal Card Services 1990 - 1996
Skills
SPHR, SHRM, Employee Relations, Performance Management, Recruiting, Employee Benefits, Human Resources, Training, Process Improvement, New Hire Orientations, Leadership, Onboarding, Employee Training, Workforce Planning, Coaching, Talent Acquisition, Talent Management, Succession Planning, Employee Engagement, Sales, Vendor Management, Strategic Planning, Operations Management, Call Centers, Strategy, Management, Payroll, Leadership Development
Education
University of Maryland College Park
BS, Business Administration
Quentin Brown Quentin Brown's AT&T American Transtech Experience 1983 - 1996
Job Communications oriented professional with diverse background
Industry Information Technology and Services
Experience
Clay County Fire & Rescue August 2010 - Present
AT&T November 2008 - August 2010
Bennett's Business Systems February 2004 - May 2008
Winn-Dixie Stores, Inc. February 2003 - February 2004
Zales September 2001 - February 2003
Professional Software Solutions, Inc. January 1997 - September 2001
Prudential 1996 - 1997
AT&T American Transtech 1983 - 1996
Skills
Training, Customer Service, Management, Troubleshooting, Team Building, Leadership, Customer Satisfaction, Software Documentation, Process Improvement, Team Leadership, Recruiting, Cross-functional Team..., System Administration, Telephone Skills, Microsoft Office, Outlook, PowerPoint, Data Entry, Microsoft Word, Call Centers, Dispatching, Microsoft Excel, Interviewing, Call Center, Clerical Skills, VoIP, Public Speaking, Consultative Sales, Business Analysis, Sales, SDLC, Sales Management, CRM, Project Management, Program Management, Vendor Management, Strategic Planning
Education
Florida State College at Jacksonville
Bishop Kenny
Clay County Fire & Rescue August 2010 - Present
AT&T November 2008 - August 2010
Bennett's Business Systems February 2004 - May 2008
Winn-Dixie Stores, Inc. February 2003 - February 2004
Zales September 2001 - February 2003
Professional Software Solutions, Inc. January 1997 - September 2001
Prudential 1996 - 1997
AT&T American Transtech 1983 - 1996
Skills
Training, Customer Service, Management, Troubleshooting, Team Building, Leadership, Customer Satisfaction, Software Documentation, Process Improvement, Team Leadership, Recruiting, Cross-functional Team..., System Administration, Telephone Skills, Microsoft Office, Outlook, PowerPoint, Data Entry, Microsoft Word, Call Centers, Dispatching, Microsoft Excel, Interviewing, Call Center, Clerical Skills, VoIP, Public Speaking, Consultative Sales, Business Analysis, Sales, SDLC, Sales Management, CRM, Project Management, Program Management, Vendor Management, Strategic Planning
Education
Florida State College at Jacksonville
Bishop Kenny
Liz Milo Liz Milo's AT&T American Transtech Experience October 1993 - February 1997
Job Director Communications
Industry Outsourcing/Offshoring
Experience
Convergys October 2010 - March 2013
Convergys February 2000 - September 2010
Motivationery April 1997 - January 2000
AT&T Solutions Customer Care February 1997 - April 1997
AT&T American Transtech October 1993 - February 1997
Skills
Employee Engagement, Talent Management, Internal Communications, Leadership, Mentoring, Communication Training, Crisis Communications, Public Relations, Corporate Communications, Strategic Communications, Marketing Communications, Media Relations, Reputation Management, Program Management, Strategy, Newsletters, Strategic Planning, Employee Relations, Business Development, CRM, Change Management, Editing, BPO, Outsourcing, Call Centers, Cross-functional Team..., Management, Project Management, Vendor Management, Leadership Development, Team Leadership, Lead Generation, Market Research, Content Management, Team Management, Customer Experience, Workforce Management, Team Building, Call Center Development, Inbound Marketing, Operations Management, Thought Leadership, Social Media, Coaching, Project Planning, Customer Retention, Performance Management, Content Development, Consulting, Training
Education
University of Richmond 1979 — 1982
BA, Political Science
Convergys October 2010 - March 2013
Convergys February 2000 - September 2010
Motivationery April 1997 - January 2000
AT&T Solutions Customer Care February 1997 - April 1997
AT&T American Transtech October 1993 - February 1997
Skills
Employee Engagement, Talent Management, Internal Communications, Leadership, Mentoring, Communication Training, Crisis Communications, Public Relations, Corporate Communications, Strategic Communications, Marketing Communications, Media Relations, Reputation Management, Program Management, Strategy, Newsletters, Strategic Planning, Employee Relations, Business Development, CRM, Change Management, Editing, BPO, Outsourcing, Call Centers, Cross-functional Team..., Management, Project Management, Vendor Management, Leadership Development, Team Leadership, Lead Generation, Market Research, Content Management, Team Management, Customer Experience, Workforce Management, Team Building, Call Center Development, Inbound Marketing, Operations Management, Thought Leadership, Social Media, Coaching, Project Planning, Customer Retention, Performance Management, Content Development, Consulting, Training
Education
University of Richmond 1979 — 1982
BA, Political Science
Samantha French Chafin Samantha French Chafin's AT&T American Transtech Experience 1994 - August 1997
Job Business Operations and Program Management
Industry Management Consulting
Experience
Florida Blue September 2011 - Present
Divine Mercy House August 2010 - December 2011
Convergys August 2004 - July 2010
Aetna, INC. August 2003 - August 2004
Aetna, INC. 2001 - 2003
Aetna, INC. August 1997 - 2001
AT&T American Transtech 1994 - August 1997
AT&T American Transtech 1992 - 1994
AT&T American Transtech 1990 - 1992
AT&T American Transtech April 1989 - 1990
Education
University of North Florida 2003 — 2006
Masters of Business Administration, Management
University of North Florida 1987 — 1994
Bachelor of Business Administration, Management
Wolfson
Florida Blue September 2011 - Present
Divine Mercy House August 2010 - December 2011
Convergys August 2004 - July 2010
Aetna, INC. August 2003 - August 2004
Aetna, INC. 2001 - 2003
Aetna, INC. August 1997 - 2001
AT&T American Transtech 1994 - August 1997
AT&T American Transtech 1992 - 1994
AT&T American Transtech 1990 - 1992
AT&T American Transtech April 1989 - 1990
Education
University of North Florida 2003 — 2006
Masters of Business Administration, Management
University of North Florida 1987 — 1994
Bachelor of Business Administration, Management
Wolfson
Judi Back Judi Back's AT&T American Transtech Experience May 1985 - June 1998
Job Project Analyst at Nexant and Photographer/owner Judi Back Photography
Industry Oil & Energy
Experience
Nexant 2011 - Present
Judi Back Photography January 2010 - Present
Jensen Civil Construction 2008 - 2011
CRD JAX 2005 - 2008
PRAXEIS September 2000 - September 2005
AT&T American Transtech May 1985 - June 1998
Skills
Portrait Photography, Portraits, Digital Photography, Event Photography, Photography, Photoshop, Lightroom, Lighting, Adobe Creative Suite, Strategic Planning, Microsoft Office, Customer Service, Project Management, Sales, Management
Education
Empire Beauty School-York 1979 — 1980
Cosmetology/Cosmetologist, General
York County School of Technology 1977 — 1979
Health and Medical Assisting Services
Nexant 2011 - Present
Judi Back Photography January 2010 - Present
Jensen Civil Construction 2008 - 2011
CRD JAX 2005 - 2008
PRAXEIS September 2000 - September 2005
AT&T American Transtech May 1985 - June 1998
Skills
Portrait Photography, Portraits, Digital Photography, Event Photography, Photography, Photoshop, Lightroom, Lighting, Adobe Creative Suite, Strategic Planning, Microsoft Office, Customer Service, Project Management, Sales, Management
Education
Empire Beauty School-York 1979 — 1980
Cosmetology/Cosmetologist, General
York County School of Technology 1977 — 1979
Health and Medical Assisting Services
Julie Coles's AT&T American Transtech Experience 1983 - 1988
Job District Training Manager at Ferguson Enterprises
Industry Wholesale
Experience
Ferguson Enterprises June 2011 - Present
Ferguson Enterprises January 2008 - June 2011
Ferguson Enterprises January 2005 - January 2008
Avaya October 2000 - June 2002
Lucent Technologies July 1998 - October 2000
AT&T June 1988 - June 1998
AT&T American Transtech 1983 - 1988
Skills
Sales, Call Center, CRM, Sales Management, Account Management, Sales Operations, Inventory Management, Cold Calling, Team Building, Sales Process, Direct Sales, Customer Service, Call Centers, Program Management, Management, Employee Training, Customer Retention, Customer Satisfaction, Selling
Education
University of North Florida
BS, Communications
Lakeland Community College
Associate of Arts (AA)
Ferguson Enterprises June 2011 - Present
Ferguson Enterprises January 2008 - June 2011
Ferguson Enterprises January 2005 - January 2008
Avaya October 2000 - June 2002
Lucent Technologies July 1998 - October 2000
AT&T June 1988 - June 1998
AT&T American Transtech 1983 - 1988
Skills
Sales, Call Center, CRM, Sales Management, Account Management, Sales Operations, Inventory Management, Cold Calling, Team Building, Sales Process, Direct Sales, Customer Service, Call Centers, Program Management, Management, Employee Training, Customer Retention, Customer Satisfaction, Selling
Education
University of North Florida
BS, Communications
Lakeland Community College
Associate of Arts (AA)
Steven Tye Steven Tye's AT&T American Transtech Experience June 1989 - March 1992
Job Time for a change...
Industry Outsourcing/Offshoring
Experience
Sitel September 2011 - May 2014
NAL Worldwide Inc October 2005 - January 2010
NAL Worldwide Inc January 2002 - October 2005
Citigroup November 2000 - January 2002
Citigroup September 1999 - November 2000
Citigroup November 1998 - September 1999
Blue Bead Arms Company April 1993 - January 1997
AT&T American Transtech June 1989 - March 1992
Skills
Customer Service, Logistics, Customer Satisfaction, Call Center, Forecasting, Team Leadership, Program Management, Project Management, Budgets, Business Development, Call Centers, Process Improvement, Leadership, Vendor Management, Management, Operations Management, Coaching, Strategic Planning, Six Sigma
Education
University of Arkansas at Little Rock 1992 — 1996
Finance
Jacksonville University 1989 — 1992
Accounting
Sitel September 2011 - May 2014
NAL Worldwide Inc October 2005 - January 2010
NAL Worldwide Inc January 2002 - October 2005
Citigroup November 2000 - January 2002
Citigroup September 1999 - November 2000
Citigroup November 1998 - September 1999
Blue Bead Arms Company April 1993 - January 1997
AT&T American Transtech June 1989 - March 1992
Skills
Customer Service, Logistics, Customer Satisfaction, Call Center, Forecasting, Team Leadership, Program Management, Project Management, Budgets, Business Development, Call Centers, Process Improvement, Leadership, Vendor Management, Management, Operations Management, Coaching, Strategic Planning, Six Sigma
Education
University of Arkansas at Little Rock 1992 — 1996
Finance
Jacksonville University 1989 — 1992
Accounting
Jeff Mark Ilano's AT&T American Transtech Experience 1991 - 1995
Job Site Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys 2011 - 2013
Comcast May 2009 - June 2011
Comcast May 2006 - May 2009
Comcast Cable 2000 - 2006
AT&T Universal Card Services 1995 - 1999
AT&T American Transtech 1991 - 1995
Skills
Workforce Management, Vendor Management, Process Improvement, Contact Center..., Income Statement, Microsoft Office, TQM, A+, HTML, Call Center, Customer Experience, Call Center Development, Training, Leadership, Telecommunications, Customer Retention, P&L, Customer Satisfaction, Call Centers, Avaya, Management, Team Building, Strategy, Forecasting, Team Leadership, P&L Management, Employee Engagement, Customer Service, Coaching, Cross-functional Team..., BPO, Troubleshooting, Project Management, Outsourcing, Sales, Budgets, Contact Centers, Operations Management, Strategic Planning, Performance Management, Contract Negotiation, CRM, Executive Management, Business Process..., IVR, Service Delivery, Team Management, Marketing, Inbound Marketing, Sales Process
Education
Jacksonville University 2004 — 2007
BA, Business Administration
Florida State College at Jacksonville 1999 — 2002
AA, Marketing
Convergys 2011 - 2013
Comcast May 2009 - June 2011
Comcast May 2006 - May 2009
Comcast Cable 2000 - 2006
AT&T Universal Card Services 1995 - 1999
AT&T American Transtech 1991 - 1995
Skills
Workforce Management, Vendor Management, Process Improvement, Contact Center..., Income Statement, Microsoft Office, TQM, A+, HTML, Call Center, Customer Experience, Call Center Development, Training, Leadership, Telecommunications, Customer Retention, P&L, Customer Satisfaction, Call Centers, Avaya, Management, Team Building, Strategy, Forecasting, Team Leadership, P&L Management, Employee Engagement, Customer Service, Coaching, Cross-functional Team..., BPO, Troubleshooting, Project Management, Outsourcing, Sales, Budgets, Contact Centers, Operations Management, Strategic Planning, Performance Management, Contract Negotiation, CRM, Executive Management, Business Process..., IVR, Service Delivery, Team Management, Marketing, Inbound Marketing, Sales Process
Education
Jacksonville University 2004 — 2007
BA, Business Administration
Florida State College at Jacksonville 1999 — 2002
AA, Marketing
Don Kerner's AT&T American Transtech Experience August 1988 - August 1997
Job Technical Manager at Bank of America
Industry Banking
Experience
Bank of America June 2006 - Present
Bank of America June 2002 - June 2006
Sunbelt Martial Arts Academy May 1992 - February 2006
Convergys January 1999 - June 2002
AT&T American Transtech August 1988 - August 1997
Florida National Bank November 1983 - July 1988
St. Vincent Hospital October 1980 - November 1983
Skills
z/OS, Vendor Management, Leadership, Mainframe, Strategic Planning, IT Strategy, Team Management, Management, Project Management, Change Management, Team Building, Six Sigma, Enterprise Architecture, Team Leadership
Education
Nova Southeastern University 1989 — 1991
Bachelor of Science, Business
Bank of America June 2006 - Present
Bank of America June 2002 - June 2006
Sunbelt Martial Arts Academy May 1992 - February 2006
Convergys January 1999 - June 2002
AT&T American Transtech August 1988 - August 1997
Florida National Bank November 1983 - July 1988
St. Vincent Hospital October 1980 - November 1983
Skills
z/OS, Vendor Management, Leadership, Mainframe, Strategic Planning, IT Strategy, Team Management, Management, Project Management, Change Management, Team Building, Six Sigma, Enterprise Architecture, Team Leadership
Education
Nova Southeastern University 1989 — 1991
Bachelor of Science, Business
Holly Baya Holly Baya's AT&T American Transtech Experience January 1992 - January 1996
Job National Client Relations Director at LOGS Network
Industry Legal Services
Experience
LOGS Network January 2008 - Present
Fidelity Information Services December 2005 - December 2008
LFSI / FANDO March 2000 - November 2005
LFSI March 1999 - March 2000
USPS January 1996 - January 1999
AT&T American Transtech January 1992 - January 1996
Skills
Default, Vendor Management, Loan Servicing, Mortgage Lending, Loss Mitigation, Management, Bankruptcy, Mortgage Banking, Foreclosures, Customer Service, Business Analysis, Process Improvement, Mortgage Servicing, Negotiation, Loans, Portfolio Management, Banking, Credit, Loan Modifications, Training, Data Analysis
Education
St. Augustine High School 1988 — 1992
Florida Institute of Technology
Pursuing Bachelors, Business Administration
LOGS Network January 2008 - Present
Fidelity Information Services December 2005 - December 2008
LFSI / FANDO March 2000 - November 2005
LFSI March 1999 - March 2000
USPS January 1996 - January 1999
AT&T American Transtech January 1992 - January 1996
Skills
Default, Vendor Management, Loan Servicing, Mortgage Lending, Loss Mitigation, Management, Bankruptcy, Mortgage Banking, Foreclosures, Customer Service, Business Analysis, Process Improvement, Mortgage Servicing, Negotiation, Loans, Portfolio Management, Banking, Credit, Loan Modifications, Training, Data Analysis
Education
St. Augustine High School 1988 — 1992
Florida Institute of Technology
Pursuing Bachelors, Business Administration
Christopher Arpa's AT&T American Transtech Experience May 1983 - November 1986
Job Consultant and Technician for Computer Perfect
Industry Information Technology and Services
Experience
Computer Perfect January 2013 - Present
Staples June 2010 - November 2012
Computer Perfect, Inc November 1989 - June 2010
Profit Technology, Inc November 1986 - May 1989
AT&T American TransTech May 1983 - November 1986
Skills
Sales Management, Cold Calling, New Business Development, Account Management, Customer Service, Team Building, Recruiting, VoIP, Marketing, Applicant Tracking..., Project Management, Strategic Planning, Business Development, Budgets, Marketing Strategy, Social Networking, Talent Acquisition, Negotiation, Email Marketing, IT Service Management
Education
New Jersey City University 2010 — 2010
Certified as NJ Teacher, Secondary Education and Teaching
Thomas Edison State College 2009 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Rutgers, The State University of New Jersey-New Brunswick
Computer Perfect January 2013 - Present
Staples June 2010 - November 2012
Computer Perfect, Inc November 1989 - June 2010
Profit Technology, Inc November 1986 - May 1989
AT&T American TransTech May 1983 - November 1986
Skills
Sales Management, Cold Calling, New Business Development, Account Management, Customer Service, Team Building, Recruiting, VoIP, Marketing, Applicant Tracking..., Project Management, Strategic Planning, Business Development, Budgets, Marketing Strategy, Social Networking, Talent Acquisition, Negotiation, Email Marketing, IT Service Management
Education
New Jersey City University 2010 — 2010
Certified as NJ Teacher, Secondary Education and Teaching
Thomas Edison State College 2009 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Rutgers, The State University of New Jersey-New Brunswick
Jackie Hudson Jackie Hudson's AT&T American Transtech Experience 1983 - 1990
Job Independent Broker at Plaintiff and Trial Lawyer Lending
Industry Financial Services
Experience
Plaintiff and Trial Lawyer Lending 2007 - Present
LMO America February 2003 - March 2007
Advisory Communication Systems 2001 - 2003
Encore Marketing International 1998 - 2001
SafeCard Services / Ideon 1995 - 1996
AT&T Universal Card Services 1990 - 1993
AT&T American Transtech 1983 - 1990
Skills
Insurance, Credit Cards, Customer Service, Marketing, Strategic Planning, Coaching, Leadership, Team Building, Contract Negotiation, Financial Services, Vendor Management, Management, Marketing Strategy, Employee Benefits
Education
University of North Florida
Plaintiff and Trial Lawyer Lending 2007 - Present
LMO America February 2003 - March 2007
Advisory Communication Systems 2001 - 2003
Encore Marketing International 1998 - 2001
SafeCard Services / Ideon 1995 - 1996
AT&T Universal Card Services 1990 - 1993
AT&T American Transtech 1983 - 1990
Skills
Insurance, Credit Cards, Customer Service, Marketing, Strategic Planning, Coaching, Leadership, Team Building, Contract Negotiation, Financial Services, Vendor Management, Management, Marketing Strategy, Employee Benefits
Education
University of North Florida
Mark A. Vickers Mark A. Vickers's AT&T American Transtech Experience 1994 - 1998
Job Author of Speaking Is Selling, International Speaker, Creator of the Communication Challenge
Industry Professional Training & Coaching
Experience
Speaking Is Selling January 2005 - Present
Buy Gitomer October 2013 - Present
Fred Pryor Seminars and CareerTrack 2008 - December 2013
Bombardier Capital 1998 - 2007
AT&T American Transtech 1994 - 1998
Skills
Coaching, Training, Public Speaking, Leadership Development, Executive Coaching, Personal Development, Workshop Facilitation, Career Development, Leadership, Presentation Coaching, Motivational Speaking, Management, Business Coaching, Team Building
Education
World Class Speaking 2012 — 2012
Certified World Class Speaking Coach, Speaker Coaching
International Coach Academy 2005 — 2006
Certified Professional Coach, Coaching
Brandon University 1983 — 1987
Bachelor of Science, Computer Science and Business Administration
Speaking Is Selling January 2005 - Present
Buy Gitomer October 2013 - Present
Fred Pryor Seminars and CareerTrack 2008 - December 2013
Bombardier Capital 1998 - 2007
AT&T American Transtech 1994 - 1998
Skills
Coaching, Training, Public Speaking, Leadership Development, Executive Coaching, Personal Development, Workshop Facilitation, Career Development, Leadership, Presentation Coaching, Motivational Speaking, Management, Business Coaching, Team Building
Education
World Class Speaking 2012 — 2012
Certified World Class Speaking Coach, Speaker Coaching
International Coach Academy 2005 — 2006
Certified Professional Coach, Coaching
Brandon University 1983 — 1987
Bachelor of Science, Computer Science and Business Administration
Wanda Ford - Crumpler, MBA, SPHR's AT&T American Transtech Experience 1989 - 1990
Job Director, Employee Relations at CocaCola Refreshments
Industry Human Resources
Experience
Coca-Cola Refreshments April 2015 - Present
Coca-Cola Refreshments October 2011 - April 2015
Coca-Cola Refreshments August 2010 - October 2011
Florida Southern College June 2009 - December 2010
Coca Cola Enterprises August 2009 - August 2010
Walt Disney World August 1997 - June 2009
AT&T Universal Card 1990 - August 1997
AT&T American Transtech 1989 - 1990
Florida National Banks of Florida 1987 - 1989
Winn Dixie Stores 1983 - 1987
Skills
Employee Relations, Performance Management, Strategic Planning, Coaching, Budgeting, Budgets, Leadership Development, Human Resources, Forecasting, Recruiting, PowerPoint, Personnel Management, Leadership, Training, Customer Service, Microsoft Office, Talent Management, Management, Succession Planning, Strategy
Education
University of North Florida - College of Business Administration 1985 — 1988
MBA, Business Administration
University of Florida 1978 — 1982
B.S., Accounting
Coca-Cola Refreshments April 2015 - Present
Coca-Cola Refreshments October 2011 - April 2015
Coca-Cola Refreshments August 2010 - October 2011
Florida Southern College June 2009 - December 2010
Coca Cola Enterprises August 2009 - August 2010
Walt Disney World August 1997 - June 2009
AT&T Universal Card 1990 - August 1997
AT&T American Transtech 1989 - 1990
Florida National Banks of Florida 1987 - 1989
Winn Dixie Stores 1983 - 1987
Skills
Employee Relations, Performance Management, Strategic Planning, Coaching, Budgeting, Budgets, Leadership Development, Human Resources, Forecasting, Recruiting, PowerPoint, Personnel Management, Leadership, Training, Customer Service, Microsoft Office, Talent Management, Management, Succession Planning, Strategy
Education
University of North Florida - College of Business Administration 1985 — 1988
MBA, Business Administration
University of Florida 1978 — 1982
B.S., Accounting
Camden Beckmann Camden Beckmann's AT&T American Transtech Experience 1990 - 1991
Job Experienced Marketing Director
Industry Marketing and Advertising
Experience
ALTEC Diagnostic Imaging May 2007 - October 2009
First Choice Imaging July 2006 - May 2007
ALTEC Diagnostic Imaging June 2005 - July 2006
First Choice Imaging March 2003 - June 2005
Horizon Diagnostic Center December 2002 - March 2003
Bristol West Insurance Group April 1999 - December 2002
Devereux & Associates, P.A. January 1998 - April 1999
H. Catherina Coppotelli, Ph.D., P.A. June 1993 - December 1997
AT&T American Transtech 1990 - 1991
Skills
Marketing, Recruiting
Education
University of North Florida
BA, Psychology/Criminal Justice
ALTEC Diagnostic Imaging May 2007 - October 2009
First Choice Imaging July 2006 - May 2007
ALTEC Diagnostic Imaging June 2005 - July 2006
First Choice Imaging March 2003 - June 2005
Horizon Diagnostic Center December 2002 - March 2003
Bristol West Insurance Group April 1999 - December 2002
Devereux & Associates, P.A. January 1998 - April 1999
H. Catherina Coppotelli, Ph.D., P.A. June 1993 - December 1997
AT&T American Transtech 1990 - 1991
Skills
Marketing, Recruiting
Education
University of North Florida
BA, Psychology/Criminal Justice
Jim Sickorez's AT&T American Transtech Experience February 1991 - July 1994
Job Principal Owner, College Planning Solutions
Industry Education Management
Experience
College Planning Solutions July 2003 - Present
Boston South Financial Group September 2001 - July 2003
Putnam Investments December 1998 - August 2001
Putnam Investments December 1995 - December 1998
Trust Consultants Inc December 1994 - December 1995
State Street Bank & Trust Company July 1994 - December 1994
AT&T American Transtech February 1991 - July 1994
Skills
Web Design, Wordpress, Asset Management, PHP, College Education..., Student Financial Aid, FAFSA preparation, CSS Profile preparation, Strategic Financial..., WordPress, Marketing, Asset Managment, Website Development, User Experience, Business Development, Finance, 401k, Retirement, Entrepreneurship, Small Business, Retirement Planning, Mutual Funds, Fixed Annuities, Customer Service, Strategic Planning, Management, Investments
Education
Jacksonville University 1986 — 1991
Bachelor of Science, Marketing
westbridge academy 1982 — 1986
high school, High School Diploma
College Planning Solutions July 2003 - Present
Boston South Financial Group September 2001 - July 2003
Putnam Investments December 1998 - August 2001
Putnam Investments December 1995 - December 1998
Trust Consultants Inc December 1994 - December 1995
State Street Bank & Trust Company July 1994 - December 1994
AT&T American Transtech February 1991 - July 1994
Skills
Web Design, Wordpress, Asset Management, PHP, College Education..., Student Financial Aid, FAFSA preparation, CSS Profile preparation, Strategic Financial..., WordPress, Marketing, Asset Managment, Website Development, User Experience, Business Development, Finance, 401k, Retirement, Entrepreneurship, Small Business, Retirement Planning, Mutual Funds, Fixed Annuities, Customer Service, Strategic Planning, Management, Investments
Education
Jacksonville University 1986 — 1991
Bachelor of Science, Marketing
westbridge academy 1982 — 1986
high school, High School Diploma
Keith Litterick Keith Litterick's AT&T American Transtech Experience 1983 - 1996
Job Retired at Home
Industry Wine and Spirits
Experience
Home OwnerMake-N-Take WinesOctober 2004 - June 2011
Irresistible Ink November 2003 - July 2004
SalesLink Corp June 1996 - February 2003
AT&T American Transtech 1983 - 1996
American Transtech 1983 - 1996
Blue Cross & Blue Shield of Florida 1981 - 1983
Skills
Team Building, Sales Management, Wine, Public Speaking, Budgets
Education
Webster University 1978 — 1979
MBA, Management & Human Relations
Morningside College 1964 — 1970
Morningside College 1964 — 1969
BS, Math
Morningside College 1964 — 1968
Home OwnerMake-N-Take WinesOctober 2004 - June 2011
Irresistible Ink November 2003 - July 2004
SalesLink Corp June 1996 - February 2003
AT&T American Transtech 1983 - 1996
American Transtech 1983 - 1996
Blue Cross & Blue Shield of Florida 1981 - 1983
Skills
Team Building, Sales Management, Wine, Public Speaking, Budgets
Education
Webster University 1978 — 1979
MBA, Management & Human Relations
Morningside College 1964 — 1970
Morningside College 1964 — 1969
BS, Math
Morningside College 1964 — 1968
Nancy Tickle Nancy Tickle's AT&T American Transtech Experience September 1985 - June 1998
Job Employee Benefits/Human Resources Professional
Industry Human Resources
Experience
Diversified Service Options June 2014 - Present
Fidelity National Information Services May 2013 - April 2014
ING (formerly CitiStreet) April 2005 - March 2009
ING (Formerly CitiStreet) June 1999 - March 2009
CitiStreet March 2003 - April 2005
CitiStreet August 2002 - March 2003
CitiStreet June 1999 - August 2002
Blue Cross Blue Shield of Florida September 1998 - June 1999
Convergys June 1994 - June 1998
AT&T American Transtech September 1985 - June 1998
Skills
Employee Benefits, HRIS, Human Resources, Employee Engagement, Performance Management, Microsoft Excel, Customer Service, Defined Benefit, 401k, Benefits Administration, Microsoft Word, PeopleSoft, Retirement, Sales, ERISA, Insurance, Payroll, Management, Process Improvement
Education
Blue Cross Blue Shield of Florida
Florida State College at Jacksonville
Business Writing
George Washington High School
Diversified Service Options June 2014 - Present
Fidelity National Information Services May 2013 - April 2014
ING (formerly CitiStreet) April 2005 - March 2009
ING (Formerly CitiStreet) June 1999 - March 2009
CitiStreet March 2003 - April 2005
CitiStreet August 2002 - March 2003
CitiStreet June 1999 - August 2002
Blue Cross Blue Shield of Florida September 1998 - June 1999
Convergys June 1994 - June 1998
AT&T American Transtech September 1985 - June 1998
Skills
Employee Benefits, HRIS, Human Resources, Employee Engagement, Performance Management, Microsoft Excel, Customer Service, Defined Benefit, 401k, Benefits Administration, Microsoft Word, PeopleSoft, Retirement, Sales, ERISA, Insurance, Payroll, Management, Process Improvement
Education
Blue Cross Blue Shield of Florida
Florida State College at Jacksonville
Business Writing
George Washington High School
Jay Halsted Jay Halsted's AT&T American Transtech Experience March 1996 - February 1997
Job SVP Business Development
Industry Consumer Services
Experience
Convergys Corporation May 1998 - July 2014
Cincinnati Bell January 1997 - April 1998
AT&T American Transtech March 1996 - February 1997
AT&T May 1991 - February 1996
Skills
Customer Experience, Workforce Management, Contact Centers, BPO, Call Center, CRM, Outsourcing, Vendor Management, Inbound Marketing, IVR, Management, New Business Development, Wireless, Business Development, Call Centers, SaaS, Operations Management, Performance Management, Managed Services, Telemarketing, Service Delivery, Strategic Account..., P&L Management, Leadership, Customer Satisfaction, Team Management, Solution Selling, Budgets, Relationship Management, Customer Service, Telecommunications, Business Process..., Lead Generation, Professional Services, Sales, Negotiation, Direct Sales, Sla, Account Management, Transition Management, Enterprise Software, Call Center Development, Customer Retention, Business Transformation, Strategic Partnerships, Analytics, Executive Management, Offshoring, Process Improvement
Education
Kellogg Executive Education
Executive Education
University of Florida - Warrington College Of Business
Bachelor's Degree
Convergys Corporation May 1998 - July 2014
Cincinnati Bell January 1997 - April 1998
AT&T American Transtech March 1996 - February 1997
AT&T May 1991 - February 1996
Skills
Customer Experience, Workforce Management, Contact Centers, BPO, Call Center, CRM, Outsourcing, Vendor Management, Inbound Marketing, IVR, Management, New Business Development, Wireless, Business Development, Call Centers, SaaS, Operations Management, Performance Management, Managed Services, Telemarketing, Service Delivery, Strategic Account..., P&L Management, Leadership, Customer Satisfaction, Team Management, Solution Selling, Budgets, Relationship Management, Customer Service, Telecommunications, Business Process..., Lead Generation, Professional Services, Sales, Negotiation, Direct Sales, Sla, Account Management, Transition Management, Enterprise Software, Call Center Development, Customer Retention, Business Transformation, Strategic Partnerships, Analytics, Executive Management, Offshoring, Process Improvement
Education
Kellogg Executive Education
Executive Education
University of Florida - Warrington College Of Business
Bachelor's Degree
Joseph Alvarez Joseph Alvarez's AT&T American Transtech Experience 1992 - 1993
Job Account Manager at BT Global Services
Industry Telecommunications
Experience
BT Global Services December 2001 - Present
Concert 2000 - 2001
Bellsouth International 1999 - 2000
Lucent Technologies 1998 - 1999
AT&T International Wholesale 1995 - 1998
AT&T International 1990 - 1995
AT&T American Transtech 1992 - 1993
Skills
New Business Development, Telecommunications, Key Account Management, Telecommunications Sales, Marketing Strategy, Cross-functional Team..., Contract Negotiations, VoIP, Strategic Planning, Sales Management, Business Development, Account Management, CRM, Product Development, Marketing Management, Program Management, Strategic Partnerships, Management, Managed Services, Leadership, Sales Operations, Sales, Strategy, Negotiation, Business Strategy, Solution Selling, Vendor Management, Contract Negotiation, Product Management, Team Management, Team Building, Outsourcing, Marketing Communications, Project Management, Marketing, Project Planning, Direct Marketing, Mobile Devices, Networking, Product Marketing, Integrated Marketing, Wireless, Start-ups, Budgets, Unified Communications, Go-to-market Strategy, Market Planning, International Sales, Direct Sales, SaaS
Education
Nova Southeastern University 1991 — 1992
MBA, International Business
University of Florida 1989 — 1990
BS, Psychology
University of Florida 1987 — 1989
BS, International Business
Santa Fe Community College 1986 — 1987
Associate of Arts (A.A.), Business Administration
Florida Keys Community College 1984 — 1985
Associate in Arts, Business Administration
Brent International School 1981 — 1982
High School diploma, General Studies
TASIS Hellenic 1980 — 1981
None
BT Global Services December 2001 - Present
Concert 2000 - 2001
Bellsouth International 1999 - 2000
Lucent Technologies 1998 - 1999
AT&T International Wholesale 1995 - 1998
AT&T International 1990 - 1995
AT&T American Transtech 1992 - 1993
Skills
New Business Development, Telecommunications, Key Account Management, Telecommunications Sales, Marketing Strategy, Cross-functional Team..., Contract Negotiations, VoIP, Strategic Planning, Sales Management, Business Development, Account Management, CRM, Product Development, Marketing Management, Program Management, Strategic Partnerships, Management, Managed Services, Leadership, Sales Operations, Sales, Strategy, Negotiation, Business Strategy, Solution Selling, Vendor Management, Contract Negotiation, Product Management, Team Management, Team Building, Outsourcing, Marketing Communications, Project Management, Marketing, Project Planning, Direct Marketing, Mobile Devices, Networking, Product Marketing, Integrated Marketing, Wireless, Start-ups, Budgets, Unified Communications, Go-to-market Strategy, Market Planning, International Sales, Direct Sales, SaaS
Education
Nova Southeastern University 1991 — 1992
MBA, International Business
University of Florida 1989 — 1990
BS, Psychology
University of Florida 1987 — 1989
BS, International Business
Santa Fe Community College 1986 — 1987
Associate of Arts (A.A.), Business Administration
Florida Keys Community College 1984 — 1985
Associate in Arts, Business Administration
Brent International School 1981 — 1982
High School diploma, General Studies
TASIS Hellenic 1980 — 1981
None
Heather Rodney Heather Rodney's AT&T American Transtech Experience August 1992 - January 1997
Job President/CoFounder at First Coast Classical Dressage Society
Industry Public Relations and Communications
Experience
First Coast Classical Dressage Society September 2014 - Present
CSX Transportation November 2011 - Present
Vistakon September 2007 - October 2011
City of Havelock - Planning and Inspections Department January 2004 - July 2004
AT&T Wireless October 1999 - May 2003
AT&T American Transtech August 1992 - January 1997
Skills
Leadership, Project Planning, Customer Service, Sales, Time Management, Newsletters, Troubleshooting, Databases, Government, Healthcare, Invoicing, Risk Assessment, Access, Administration, Budgets, Outlook, Management
Education
Orange Park High School 1988 — 1991
Ashford University
Human Resources Management/Personnel Administration, General
First Coast Classical Dressage Society September 2014 - Present
CSX Transportation November 2011 - Present
Vistakon September 2007 - October 2011
City of Havelock - Planning and Inspections Department January 2004 - July 2004
AT&T Wireless October 1999 - May 2003
AT&T American Transtech August 1992 - January 1997
Skills
Leadership, Project Planning, Customer Service, Sales, Time Management, Newsletters, Troubleshooting, Databases, Government, Healthcare, Invoicing, Risk Assessment, Access, Administration, Budgets, Outlook, Management
Education
Orange Park High School 1988 — 1991
Ashford University
Human Resources Management/Personnel Administration, General
Tim Stalter Tim Stalter's AT&T American Transtech Experience 1990 - 1994
Job Director of Application Development at NorthgateArinso
Industry Information Technology and Services
Experience
NGA Human Resources May 2010 - Present
Convergys May 2005 - May 2010
Convergys 2000 - 2005
Wellspring 1994 - 2000
AT&T American Transtech 1990 - 1994
Barnett Bank 1986 - 1989
Skills
IT Leadership, Team Building, Strategic Planning, Outsourced HR Services, Project Management, Solution Architecture, Technical Consultation, Management, Integration, Requirements Analysis, Web Development, ERP, SQL, Software Design, Java, Oracle, Unix, HTML, System Testing, Microsoft SQL Server, Software Development, Microsoft Office, Microsoft Project, ASP.NET, JSP, JavaScript
Education
University of North Florida 1987 — 1989
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.9
DeVry University, Columbus OH 1983 — 1986
Bachelor’s Degree, Computer Information Systems, 4.0
NGA Human Resources May 2010 - Present
Convergys May 2005 - May 2010
Convergys 2000 - 2005
Wellspring 1994 - 2000
AT&T American Transtech 1990 - 1994
Barnett Bank 1986 - 1989
Skills
IT Leadership, Team Building, Strategic Planning, Outsourced HR Services, Project Management, Solution Architecture, Technical Consultation, Management, Integration, Requirements Analysis, Web Development, ERP, SQL, Software Design, Java, Oracle, Unix, HTML, System Testing, Microsoft SQL Server, Software Development, Microsoft Office, Microsoft Project, ASP.NET, JSP, JavaScript
Education
University of North Florida 1987 — 1989
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.9
DeVry University, Columbus OH 1983 — 1986
Bachelor’s Degree, Computer Information Systems, 4.0
Vivian Roberts Vivian Roberts's AT&T American Transtech Experience December 1993 - January 1996
Job Selfstarter with excellent communication and people personnel management skills. Outstanding interpersonal and motiva
Industry Human Resources
Experience
Aon January 2005 - June 2015
Aon Hewitt October 2001 - January 2005
Humana January 1998 - January 2001
Humana January 1996 - January 1998
AT&T American Transtech December 1993 - January 1996
AT&T American Transtech January 1993 - January 1993
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Outlook, Training, Human Resources, Leadership, Customer Service, English
Education
DeVry University 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General, B
DeVry University 2010 — 2015
Bachelors of Science, Business Administration
ZBTHS
Aon January 2005 - June 2015
Aon Hewitt October 2001 - January 2005
Humana January 1998 - January 2001
Humana January 1996 - January 1998
AT&T American Transtech December 1993 - January 1996
AT&T American Transtech January 1993 - January 1993
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Outlook, Training, Human Resources, Leadership, Customer Service, English
Education
DeVry University 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General, B
DeVry University 2010 — 2015
Bachelors of Science, Business Administration
ZBTHS
Carol Watches Carol Watches's AT&T American Transtech Experience January 1989 - January 1991
Job Sales Manager
Industry Financial Services
Experience
Crate and Barrel October 2014 - Present
Boston Financial Data Services January 1996 - January 2000
Boston Financial January 1994 - January 2000
Kemper Financial Services January 1992 - January 1994
Kemper Financial January 1991 - January 1992
ATT American Transtech January 1989 - January 1991
ATT American Transtech January 1987 - January 1989
The Putnam Companies January 1984 - January 1987
Bradford Trust Company January 1981 - January 1984
Skills
Management, Business Analysis, Training, Sales, Budgets, Account Management, Quality Assurance, Time Management, Retail, Social Media, Direct Sales
Education
Skidmore College
BA, English/Business
Skidmore College
BA, Business/English
Crate and Barrel October 2014 - Present
Boston Financial Data Services January 1996 - January 2000
Boston Financial January 1994 - January 2000
Kemper Financial Services January 1992 - January 1994
Kemper Financial January 1991 - January 1992
ATT American Transtech January 1989 - January 1991
ATT American Transtech January 1987 - January 1989
The Putnam Companies January 1984 - January 1987
Bradford Trust Company January 1981 - January 1984
Skills
Management, Business Analysis, Training, Sales, Budgets, Account Management, Quality Assurance, Time Management, Retail, Social Media, Direct Sales
Education
Skidmore College
BA, English/Business
Skidmore College
BA, Business/English
Edward Watkins Edward Watkins's AT&T American Transtech Experience 1983 - 1992
Job Professor Of Mathematics at Florida State College at Jacksonville
Industry Higher Education
Experience
Florida State College at Jacksonville 2000 - Present
Florida State College at Jacksonville April 1992 - August 2000
Florida State College at Jacksonville May 1989 - August 2000
AT&T American Transtech 1983 - 1992
Skills
Creative Writing, College Teaching, Teaching, Higher Education, Distance Learning, Student Affairs, Admissions, Adult Education, Instructional Design, Public Relations, E-Learning, Staff Development, Faculty Development, Curriculum Design, Research, Leadership Development, Curriculum Development, Courses, Conflict Resolution, Educational Technology, Instructional Technology, Lecturing, Public Speaking, Fundraising, Social Media, Nonprofits, University Teaching, Event Planning, Tutoring, Statistics, Grant Writing
Education
Nova Southeastern University 1988 — 1990
MBA, Business Management
University of Florida 1977 — 1982
Bachelor of Science, Business Management
Jacksonville University
Graduate Education-Mathematics
Florida State College at Jacksonville 2000 - Present
Florida State College at Jacksonville April 1992 - August 2000
Florida State College at Jacksonville May 1989 - August 2000
AT&T American Transtech 1983 - 1992
Skills
Creative Writing, College Teaching, Teaching, Higher Education, Distance Learning, Student Affairs, Admissions, Adult Education, Instructional Design, Public Relations, E-Learning, Staff Development, Faculty Development, Curriculum Design, Research, Leadership Development, Curriculum Development, Courses, Conflict Resolution, Educational Technology, Instructional Technology, Lecturing, Public Speaking, Fundraising, Social Media, Nonprofits, University Teaching, Event Planning, Tutoring, Statistics, Grant Writing
Education
Nova Southeastern University 1988 — 1990
MBA, Business Management
University of Florida 1977 — 1982
Bachelor of Science, Business Management
Jacksonville University
Graduate Education-Mathematics
Del Galloway, APR, Fellow PRSA Del Galloway, APR, Fellow PRSA's AT&T American Transtech Experience 1987 - 1995
Job Communications strategist. Builder of brands and reputations.
Industry Public Relations and Communications
Experience
Wells Fargo January 2014 - Present
United Way Worldwide June 2008 - November 2012
United Way of America June 2008 - November 2011
Husk Jennings Galloway + Partners March 1995 - July 2006
Public Relations Society of America 2004 - 2004
AT&T American Transtech 1987 - 1995
Caraway Kemp Communications 1984 - 1987
Young & Rubicam Zemp 1983 - 1984
Skills
Marketing Communications, Reputation Management, Crisis Communications, Speech Writing, Internal Communications, Media Relations, Leadership, Strategic Communications, Public Relations, Corporate Communications, Nonprofits, Press Releases, Social Media, Program Management, Community Development, Management, Fundraising, Strategy, Message Development, Integrated Marketing, Newsletters, Corporate Social..., Communications Planning, Copywriting, Crisis Management, Spokesperson, Sponsorship, Public Affairs, Communication Training, Publicity, Brand Management, Blogging, AP Style, Event Planning, Event Management, Philanthropy, Social Media Marketing
Education
University of Florida 1981 — 1983
Master's Degree, Public Relations
University of Florida 1979 — 1981
Bachelor's Degree, Journalism and Communications
Wells Fargo January 2014 - Present
United Way Worldwide June 2008 - November 2012
United Way of America June 2008 - November 2011
Husk Jennings Galloway + Partners March 1995 - July 2006
Public Relations Society of America 2004 - 2004
AT&T American Transtech 1987 - 1995
Caraway Kemp Communications 1984 - 1987
Young & Rubicam Zemp 1983 - 1984
Skills
Marketing Communications, Reputation Management, Crisis Communications, Speech Writing, Internal Communications, Media Relations, Leadership, Strategic Communications, Public Relations, Corporate Communications, Nonprofits, Press Releases, Social Media, Program Management, Community Development, Management, Fundraising, Strategy, Message Development, Integrated Marketing, Newsletters, Corporate Social..., Communications Planning, Copywriting, Crisis Management, Spokesperson, Sponsorship, Public Affairs, Communication Training, Publicity, Brand Management, Blogging, AP Style, Event Planning, Event Management, Philanthropy, Social Media Marketing
Education
University of Florida 1981 — 1983
Master's Degree, Public Relations
University of Florida 1979 — 1981
Bachelor's Degree, Journalism and Communications
James Cammareri's AT&T American Transtech Experience 1989 - 1997
Job Vice President of Business Development at American Customer Care
Industry Outsourcing/Offshoring
Experience
SOCAP International January 2013 - Present
American Customer Care March 2015 - Present
Knoah Solutions March 2013 - March 2015
SPi Global December 2011 - March 2013
Alorica (formerly PRC) October 2008 - December 2011
PRC May 2005 - October 2008
PRC February 2003 - April 2005
PRC June 1999 - January 2003
PRC August 1997 - May 1999
AT&T American Transtech 1989 - 1997
Skills
Customer Retention, Sales, Customer Service, Marketing, Training, People Development, Outsourcing, Strategic Planning, Program Management, Project Management, Call Center, Leadership, CRM, Management, Process Improvement, Call Centers, Workforce Management, Operations Management, Vendor Management, Telecommunications, Performance Management, Inbound Marketing, Contact Centers, Project Planning, Business Development, Business Analysis, Team Building, BPO, Strategy, Customer Experience, Solution Selling, New Business Development, Customer Satisfaction, Coaching, Business Process..., Team Management, Call Center Development, Telemarketing, Service Delivery, Lead Generation, Account Management, Cross-functional Team..., Sales Operations, Offshoring, Team Leadership, Recruiting, Avaya, SaaS, Salesforce.com, Sla
Education
Nova Southeastern University 1990 — 1995
High School - St. Josephs Academy 1982 — 1986
SOCAP International January 2013 - Present
American Customer Care March 2015 - Present
Knoah Solutions March 2013 - March 2015
SPi Global December 2011 - March 2013
Alorica (formerly PRC) October 2008 - December 2011
PRC May 2005 - October 2008
PRC February 2003 - April 2005
PRC June 1999 - January 2003
PRC August 1997 - May 1999
AT&T American Transtech 1989 - 1997
Skills
Customer Retention, Sales, Customer Service, Marketing, Training, People Development, Outsourcing, Strategic Planning, Program Management, Project Management, Call Center, Leadership, CRM, Management, Process Improvement, Call Centers, Workforce Management, Operations Management, Vendor Management, Telecommunications, Performance Management, Inbound Marketing, Contact Centers, Project Planning, Business Development, Business Analysis, Team Building, BPO, Strategy, Customer Experience, Solution Selling, New Business Development, Customer Satisfaction, Coaching, Business Process..., Team Management, Call Center Development, Telemarketing, Service Delivery, Lead Generation, Account Management, Cross-functional Team..., Sales Operations, Offshoring, Team Leadership, Recruiting, Avaya, SaaS, Salesforce.com, Sla
Education
Nova Southeastern University 1990 — 1995
High School - St. Josephs Academy 1982 — 1986
Melinda Stickley Melinda Stickley's AT&T American Transtech Experience June 1986 - October 1989
Job Senior HR Business Partner | Workforce Mgmt, Development and Engagement | Contact Center Exec
Industry Financial Services
Experience
Asurion September 2015 - Present
Supercuts (Franchise Owner) July 2014 - Present
Comdata 2012 - 2014
FIS 2009 - 2011
FIS 1999 - 2009
Citibank 1997 - June 1999
AT&T Universal Card 1995 - 1997
AT&T Universal Card October 1989 - September 1995
AT&T American Transtech June 1986 - October 1989
GE 1985 - 1986
Skills
Insurance, Payment Card Processing, Credit Cards, Financial Services, Vendor Management, Business Analysis, Budgets, Call Center, Program Management, Leadership, Process Improvement, Payments, Call Centers, Strategy, Banking, Operations Management, Performance Management, Outsourcing, Team Leadership, Customer Satisfaction, Strategic Planning, Risk Management, Business Process..., Management, Change Management, Team Building, Product Management, SDLC, CRM, Business Development, Training, Customer Service, IT Management, Cross-functional Team..., Executive Management, Strategic Partnerships, Analysis, Start-ups, Customer Experience, Account Management, Business Intelligence, P&L Management, Forecasting, Management Consulting, Analytics, SaaS
Education
University of Florida
Master of Business Administration (M.B.A.)
Miami University
Bachelor’s Degree, Marketing, Statistics
Asurion September 2015 - Present
Supercuts (Franchise Owner) July 2014 - Present
Comdata 2012 - 2014
FIS 2009 - 2011
FIS 1999 - 2009
Citibank 1997 - June 1999
AT&T Universal Card 1995 - 1997
AT&T Universal Card October 1989 - September 1995
AT&T American Transtech June 1986 - October 1989
GE 1985 - 1986
Skills
Insurance, Payment Card Processing, Credit Cards, Financial Services, Vendor Management, Business Analysis, Budgets, Call Center, Program Management, Leadership, Process Improvement, Payments, Call Centers, Strategy, Banking, Operations Management, Performance Management, Outsourcing, Team Leadership, Customer Satisfaction, Strategic Planning, Risk Management, Business Process..., Management, Change Management, Team Building, Product Management, SDLC, CRM, Business Development, Training, Customer Service, IT Management, Cross-functional Team..., Executive Management, Strategic Partnerships, Analysis, Start-ups, Customer Experience, Account Management, Business Intelligence, P&L Management, Forecasting, Management Consulting, Analytics, SaaS
Education
University of Florida
Master of Business Administration (M.B.A.)
Miami University
Bachelor’s Degree, Marketing, Statistics
Paul Edelman's AT&T American Transtech Experience 1982 - 1984
Job Technical Recruiter and MIT Alumni Association Board Member
Industry Staffing and Recruiting
Experience
Edelman and Associates July 1997 - Present
MicroE Systems 1995 - 1997
Edelman & Associates 1985 - 1995
AT&T American Transtech 1982 - 1984
Skills
Executive Search, Technical Recruiting, Sourcing, Search, Talent Acquisition, Hedge Funds, Management Consulting, Enterprise Software, Business Intelligence, Databases, Leadership Development, Trading Systems, Electronic Trading, Analytics, Equities, Risk Management, Business Analysis, Trading, Market Data, Software Engineering, Microsoft SQL Server, SQL, Data Analysis, Behavioral Finance, Data Mining, Capital Markets, IT Strategy, Java, Data Warehousing, .NET, Algorithms, Enterprise Architecture, Data Warehouse..., Data Modeling, C++, Quantitative Analytics, Portfolio Optimization, Interviewing, Management Resource..., Quantitative Analysis, Quantitative Finance, Predictive Analytics, Agile Project Management, SQL Server, Employee Selection..., Executive Coaching, Data Science, Artificial Intelligence, Machine Learning, Natural Language...
Education
Harvard University 1978 — 1983
PhD
Harvard Kennedy School 2011 — 2011
Executive Education
MIT 1974 — 1978
BS
Edelman and Associates July 1997 - Present
MicroE Systems 1995 - 1997
Edelman & Associates 1985 - 1995
AT&T American Transtech 1982 - 1984
Skills
Executive Search, Technical Recruiting, Sourcing, Search, Talent Acquisition, Hedge Funds, Management Consulting, Enterprise Software, Business Intelligence, Databases, Leadership Development, Trading Systems, Electronic Trading, Analytics, Equities, Risk Management, Business Analysis, Trading, Market Data, Software Engineering, Microsoft SQL Server, SQL, Data Analysis, Behavioral Finance, Data Mining, Capital Markets, IT Strategy, Java, Data Warehousing, .NET, Algorithms, Enterprise Architecture, Data Warehouse..., Data Modeling, C++, Quantitative Analytics, Portfolio Optimization, Interviewing, Management Resource..., Quantitative Analysis, Quantitative Finance, Predictive Analytics, Agile Project Management, SQL Server, Employee Selection..., Executive Coaching, Data Science, Artificial Intelligence, Machine Learning, Natural Language...
Education
Harvard University 1978 — 1983
PhD
Harvard Kennedy School 2011 — 2011
Executive Education
MIT 1974 — 1978
BS
Clifford Johnson Clifford Johnson's AT&T American Transtech Experience 1992 - 1998
Job Senior Pastor at Zion Hope Baptist Church
Industry Information Technology and Services
Experience
Zion Hope Baptist Church April 2004 - Present
City of Jacksonville January 2013 - Present
City of Jacksonville April 2012 - January 2013
FCSO July 2007 - March 2009
TSYS May 1999 - December 2006
TSYS January 2000 - December 2001
AT&T American Transtech 1992 - 1998
First Union National Bank August 1983 - April 1992
Skills
SDLC, Databases, DB2, COBOL, Business Analysis, MS Project, Program Management, SQL, Systems Analysis, Project Management, JCL, CICS, Technical Analysis, Database Design, Data Center, Program Development, User Acceptance Testing, Data Quality Assurance, Integration, IMS DB/DC, Software Documentation, SQL Server 2000-2008, IMS DBA, Microsoft SQL Server, VSAM, Mainframe, IT Strategy, Vendor Management, Project Planning, Software Project..., Leadership, ITIL, Requirements Gathering, Analysis, Team Building, Training, IT Management, Requirements Analysis, Performance Tuning, Process Improvement, Information Technology, Management, Security, Budgets, Interviews, System Administration, Enterprise Architecture, Spiritual Counselor, Spiritual Leadership, Ministry Leadership
Education
Berean Bible College & Seminary 2009 — 2012
Doctor of Theology, Bible/Biblical Studies
Nova Southeastern University 1995 — 1997
MBA, Business Administration
Stetson University 1978 — 1981
BBA, Business Administration
University of Oklahoma 1976 — 1978
Business
Zion Hope Baptist Church April 2004 - Present
City of Jacksonville January 2013 - Present
City of Jacksonville April 2012 - January 2013
FCSO July 2007 - March 2009
TSYS May 1999 - December 2006
TSYS January 2000 - December 2001
AT&T American Transtech 1992 - 1998
First Union National Bank August 1983 - April 1992
Skills
SDLC, Databases, DB2, COBOL, Business Analysis, MS Project, Program Management, SQL, Systems Analysis, Project Management, JCL, CICS, Technical Analysis, Database Design, Data Center, Program Development, User Acceptance Testing, Data Quality Assurance, Integration, IMS DB/DC, Software Documentation, SQL Server 2000-2008, IMS DBA, Microsoft SQL Server, VSAM, Mainframe, IT Strategy, Vendor Management, Project Planning, Software Project..., Leadership, ITIL, Requirements Gathering, Analysis, Team Building, Training, IT Management, Requirements Analysis, Performance Tuning, Process Improvement, Information Technology, Management, Security, Budgets, Interviews, System Administration, Enterprise Architecture, Spiritual Counselor, Spiritual Leadership, Ministry Leadership
Education
Berean Bible College & Seminary 2009 — 2012
Doctor of Theology, Bible/Biblical Studies
Nova Southeastern University 1995 — 1997
MBA, Business Administration
Stetson University 1978 — 1981
BBA, Business Administration
University of Oklahoma 1976 — 1978
Business
Susan Augustine Susan Augustine's AT&T American Transtech Experience April 1999 - December 1999
Job Business Anaylst at MSC Care Management
Industry Information Services
Experience
MSC Care Management November 2011 - Present
CTI Resource Management Services, Inc. September 2006 - August 2010
CTI Resource Management Services, Inc. February 2005 - September 2006
CTI Resource Management Services, Inc. January 2004 - January 2005
AT&T (Formerly Bellsouth) January 2000 - January 2004
AT&T American Transtech April 1999 - December 1999
AT&T American Transtech May 1995 - April 1997
AT&T American Transtech November 1994 - April 1995
AT&T American Transtech July 1993 - October 1994
AT&T American Transtech September 1992 - July 1993
Skills
Process Improvement, SDLC, Visio, Windows Sharepoint..., Basic SQL, Microsoft Word, Microsoft Excel, Microsoft Visio, Crystal Reports, Microsoft Access, PowerPoint, Remedy 7, MS Project, SOA, Business Analysis, Information Technology, SQL, Requirements Gathering, Management, SSIS, HTML, Software Documentation, Microsoft SQL Server, Call Centers, TFS, Quality Assurance, SharePoint, Project Management, SSRS, Databases, Requirements Analysis, .NET, Access, Business Process, Web Applications, Visual Basic, WCF, XML, Database Design, Training, T-SQL, Integration, Software Project...
Education
University of Phoenix 2001 — 2003
B.S., Information Technology
MSC Care Management November 2011 - Present
CTI Resource Management Services, Inc. September 2006 - August 2010
CTI Resource Management Services, Inc. February 2005 - September 2006
CTI Resource Management Services, Inc. January 2004 - January 2005
AT&T (Formerly Bellsouth) January 2000 - January 2004
AT&T American Transtech April 1999 - December 1999
AT&T American Transtech May 1995 - April 1997
AT&T American Transtech November 1994 - April 1995
AT&T American Transtech July 1993 - October 1994
AT&T American Transtech September 1992 - July 1993
Skills
Process Improvement, SDLC, Visio, Windows Sharepoint..., Basic SQL, Microsoft Word, Microsoft Excel, Microsoft Visio, Crystal Reports, Microsoft Access, PowerPoint, Remedy 7, MS Project, SOA, Business Analysis, Information Technology, SQL, Requirements Gathering, Management, SSIS, HTML, Software Documentation, Microsoft SQL Server, Call Centers, TFS, Quality Assurance, SharePoint, Project Management, SSRS, Databases, Requirements Analysis, .NET, Access, Business Process, Web Applications, Visual Basic, WCF, XML, Database Design, Training, T-SQL, Integration, Software Project...
Education
University of Phoenix 2001 — 2003
B.S., Information Technology
Vicki Shapiro Vicki Shapiro's AT&T American Transtech Experience 1985 - 1998
Job not using this profile any longer....see Vicki Gatewood
Industry Hospital & Health Care
Experience
AT&T American Transtech 1985 - 1998
Education
Florida State University - College of Business 2007 — 2009
Masters, Management Information Sciences
New England College 1974 — 1977
AT&T American Transtech 1985 - 1998
Education
Florida State University - College of Business 2007 — 2009
Masters, Management Information Sciences
New England College 1974 — 1977
Vicki Gatewood, M. Sc., CGEIT, CRISC's AT&T American Transtech Experience April 1995 - June 1998
Job IT Risk, CyberSecurity, and Compliance Leader
Industry Information Technology and Services
Experience
JPMorgan June 2013 - Present
JACKSONVILLE ISACA LOCAL CHAPTER June 2011 - September 2015
JAX Chamber 2015 - 2015
JPMorgan Chase August 2011 - June 2013
CVG November 2006 - December 2011
CVG July 2003 - October 2006
CVG September 1998 - July 2003
AT&T American Transtech April 1995 - June 1998
AT&T April 1985 - March 1995
Skills
Cyber-security, Information Security, IT Risk Management, Data Privacy, SDLC, IT Governance, Integration, Information Technology, Security, Financial Services, Management, Software Development, CRM, Process Improvement, Enterprise Architecture, Leadership, IT Strategy, IT Management, Systems Architect, Cloud Computing, Vendor Management, Disaster Recovery, Quality Assurance, ITIL, Business Continuity, Application Development, Risk Assessment, Project Management, Business Process..., Business Analysis, Outsourcing, Enterprise Software, Project Planning, Project Portfolio..., Agile Methodologies, Program Management, SAP, Business Process, Project Delivery, IT Audit
Education
Florida State University 2007 — 2009
Masters of Science, Technology Management, 4.0
New England College 1974 — 1977
BA, History
JPMorgan June 2013 - Present
JACKSONVILLE ISACA LOCAL CHAPTER June 2011 - September 2015
JAX Chamber 2015 - 2015
JPMorgan Chase August 2011 - June 2013
CVG November 2006 - December 2011
CVG July 2003 - October 2006
CVG September 1998 - July 2003
AT&T American Transtech April 1995 - June 1998
AT&T April 1985 - March 1995
Skills
Cyber-security, Information Security, IT Risk Management, Data Privacy, SDLC, IT Governance, Integration, Information Technology, Security, Financial Services, Management, Software Development, CRM, Process Improvement, Enterprise Architecture, Leadership, IT Strategy, IT Management, Systems Architect, Cloud Computing, Vendor Management, Disaster Recovery, Quality Assurance, ITIL, Business Continuity, Application Development, Risk Assessment, Project Management, Business Process..., Business Analysis, Outsourcing, Enterprise Software, Project Planning, Project Portfolio..., Agile Methodologies, Program Management, SAP, Business Process, Project Delivery, IT Audit
Education
Florida State University 2007 — 2009
Masters of Science, Technology Management, 4.0
New England College 1974 — 1977
BA, History
Julie Eden's AT&T American Transtech Experience 1993 - 1995
Job Director, At Home/Virtual Call Center at Asurion
Industry Insurance
Experience
Asurion July 2012 - Present
Asurion November 2009 - July 2012
Capital One January 2005 - August 2009
Capital One 2002 - 2004
Capital One 2001 - 2003
Capital One 1999 - 2001
AT&T American Transtech 1993 - 1995
AT&T Universal Card Services (now a division of Citigroup) 1990 - 1993
Citibank 1988 - 1990
Skills
Vendor Management, Process Improvement, Operations Management, Change Management, Outsourcing, Strategic Planning, Leadership, Project Management, Negotiation, Call Center, Credit Cards, Customer Experience, Team Performance, Financial Services, Cross-functional Team..., Relationship Management, Business Process..., Program Management, Business Development, Customer Service, Call Centers, Start-ups, Telecommunications, Contract Negotiation, Management, Budgets, Customer Retention
Education
University of Florida - Warrington College of Business Administration 1993 — 1996
MBA
University of Nebraska-Lincoln 1981 — 1985
B.S.
Asurion July 2012 - Present
Asurion November 2009 - July 2012
Capital One January 2005 - August 2009
Capital One 2002 - 2004
Capital One 2001 - 2003
Capital One 1999 - 2001
AT&T American Transtech 1993 - 1995
AT&T Universal Card Services (now a division of Citigroup) 1990 - 1993
Citibank 1988 - 1990
Skills
Vendor Management, Process Improvement, Operations Management, Change Management, Outsourcing, Strategic Planning, Leadership, Project Management, Negotiation, Call Center, Credit Cards, Customer Experience, Team Performance, Financial Services, Cross-functional Team..., Relationship Management, Business Process..., Program Management, Business Development, Customer Service, Call Centers, Start-ups, Telecommunications, Contract Negotiation, Management, Budgets, Customer Retention
Education
University of Florida - Warrington College of Business Administration 1993 — 1996
MBA
University of Nebraska-Lincoln 1981 — 1985
B.S.
Lou Jablonski's AT&T American Transtech Experience 1972 - 1998
Job President at LJJ Associates
Industry Management Consulting
Experience
KGB_ (formerly InfoNXX) 2009 - 2012
Stream Global Services March 2008 - November 2008
TeleTech Holdings, Inc 2006 - 2008
Get Connected 2004 - 2006
Convergys 1998 - 2003
AT&T American Transtech 1972 - 1998
Skills
Business Development, Telecommunications, CRM
Education
Columbia University - Columbia Business School 1991 — 1991
International Business Strategy
Penn State University 1988 — 1988
Executive Management Program
Manhattan College 1968 — 1972
BSBA, Economics/Finance
KGB_ (formerly InfoNXX) 2009 - 2012
Stream Global Services March 2008 - November 2008
TeleTech Holdings, Inc 2006 - 2008
Get Connected 2004 - 2006
Convergys 1998 - 2003
AT&T American Transtech 1972 - 1998
Skills
Business Development, Telecommunications, CRM
Education
Columbia University - Columbia Business School 1991 — 1991
International Business Strategy
Penn State University 1988 — 1988
Executive Management Program
Manhattan College 1968 — 1972
BSBA, Economics/Finance
Greg Randall's AT&T American Transtech Experience 1984 - 1991
Job
Industry Information Technology and Services
Experience
ZeroChaos April 2009 - March 2010
Resource Spectrum January 2007 - April 2009
Baywood Technologies January 2006 - September 2007
COMSYS January 1998 - January 2006
IMA Plus January 1997 - April 2003
AT&T Universal Card Services January 1991 - January 1997
AT&T American Transtech 1984 - 1991
United States Air Force September 1966 - September 1970
Skills
Vendor Management, Software Development, Strategic Planning, Customer Relations, New Business Development, Customer Service, Staff Augmentation, Change Management, Networking, Process Improvement, SDLC, SharePoint, Business Analysis, Talent Acquisition, Sourcing, Recruiting, Sales, Consulting, CRM, Technical Recruiting, Team Management, Business Intelligence, Contract Recruitment, Disaster Recovery, Internet Recruiting, Program Management, Account Management, Business Development, Benefits Negotiation, Staffing Services, Applicant Tracking..., Information Technology, Screening Resumes
Education
University of California, Davis 1972 — 1975
Bachelor of Science (BS), Zoology/Biochemistry
American River College 1971 — 1972
Associate of Science (A.S.), Premed
ZeroChaos April 2009 - March 2010
Resource Spectrum January 2007 - April 2009
Baywood Technologies January 2006 - September 2007
COMSYS January 1998 - January 2006
IMA Plus January 1997 - April 2003
AT&T Universal Card Services January 1991 - January 1997
AT&T American Transtech 1984 - 1991
United States Air Force September 1966 - September 1970
Skills
Vendor Management, Software Development, Strategic Planning, Customer Relations, New Business Development, Customer Service, Staff Augmentation, Change Management, Networking, Process Improvement, SDLC, SharePoint, Business Analysis, Talent Acquisition, Sourcing, Recruiting, Sales, Consulting, CRM, Technical Recruiting, Team Management, Business Intelligence, Contract Recruitment, Disaster Recovery, Internet Recruiting, Program Management, Account Management, Business Development, Benefits Negotiation, Staffing Services, Applicant Tracking..., Information Technology, Screening Resumes
Education
University of California, Davis 1972 — 1975
Bachelor of Science (BS), Zoology/Biochemistry
American River College 1971 — 1972
Associate of Science (A.S.), Premed
Joan Walsh's AT&T American Transtech Experience 1984 - 1994
Job Quality Management Consultant at Department of Children and Families
Industry Government Administration
Experience
Department of Children and Families February 2005 - Present
J. Winifred Walsh Consulting September 1994 - February 2005
Catholic Charities Jax 2003 - 2004
Shands Jacksonville 1999 - 2000
Merrill Lynch March 1997 - June 1999
AT&T American Transtech 1984 - 1994
Skills
Strategic Planning, Public Speaking, Process Improvement, Performance Improvement, Management Consulting, Change Management, Research, Budgets, Coaching, Leadership Development, Business Analysis, Microsoft Excel, Leadership, Operations Management, Software Documentation, Program Development, Vendor Management, Management, Business Process..., Business Intelligence, Business Planning, Performance Management, Policy, Training, Program Management
Education
University of South Florida - College of Business Administration 1971 — 1976
BA, MBA, Finance
Stetson University 1970 — 1971
History
Samuel W. Wolfson High School 1968 — 1971
Acadenic Diploma
Department of Children and Families February 2005 - Present
J. Winifred Walsh Consulting September 1994 - February 2005
Catholic Charities Jax 2003 - 2004
Shands Jacksonville 1999 - 2000
Merrill Lynch March 1997 - June 1999
AT&T American Transtech 1984 - 1994
Skills
Strategic Planning, Public Speaking, Process Improvement, Performance Improvement, Management Consulting, Change Management, Research, Budgets, Coaching, Leadership Development, Business Analysis, Microsoft Excel, Leadership, Operations Management, Software Documentation, Program Development, Vendor Management, Management, Business Process..., Business Intelligence, Business Planning, Performance Management, Policy, Training, Program Management
Education
University of South Florida - College of Business Administration 1971 — 1976
BA, MBA, Finance
Stetson University 1970 — 1971
History
Samuel W. Wolfson High School 1968 — 1971
Acadenic Diploma
Christel Brooks's AT&T American Transtech Experience April 1983 - December 1996
Job Director, HR at Tyler Technologies
Industry Computer Software
Experience
Tyler Technologies March 1997 - Present
AT&T American Transtech April 1983 - December 1996
American Transtech (AT&T) 1983 - 1996
AT&T/Ohio Bell 1971 - 1996
Education
Jacksonville University 1984 — 1986
MBA
Earlham College 1965 — 1969
B.A., French
Tyler Technologies March 1997 - Present
AT&T American Transtech April 1983 - December 1996
American Transtech (AT&T) 1983 - 1996
AT&T/Ohio Bell 1971 - 1996
Education
Jacksonville University 1984 — 1986
MBA
Earlham College 1965 — 1969
B.A., French
Viviana Perrotti's AT&T American Transtech Experience 1989 - 1994
Job Client Experience Executive, Deposits and Credit Card Product Mgmt.
Industry Financial Services
Experience
Bank of America June 2013 - Present
Bank of America January 2012 - May 2013
Bank of America June 2010 - January 2012
Bank of America June 2009 - June 2010
Bank of America 2006 - 2007
Bank of America 2005 - 2006
Bank of America 2002 - 2005
Citi January 2002 - November 2002
Citi 2001 - 2002
AT&T American Transtech 1989 - 1994
Skills
Banking, Portfolio Management, Financial Services, Credit Cards, Product Management, Management, Risk Management, Credit, Retail Banking, Payments, Program Management, Strategy, Debit Cards, Relationship Management, Consumer Lending, Integration, Spanish, Marketing, Hispanic Market
Education
Jacksonville University
Bachelor of Science, Marketing
Bank of America June 2013 - Present
Bank of America January 2012 - May 2013
Bank of America June 2010 - January 2012
Bank of America June 2009 - June 2010
Bank of America 2006 - 2007
Bank of America 2005 - 2006
Bank of America 2002 - 2005
Citi January 2002 - November 2002
Citi 2001 - 2002
AT&T American Transtech 1989 - 1994
Skills
Banking, Portfolio Management, Financial Services, Credit Cards, Product Management, Management, Risk Management, Credit, Retail Banking, Payments, Program Management, Strategy, Debit Cards, Relationship Management, Consumer Lending, Integration, Spanish, Marketing, Hispanic Market
Education
Jacksonville University
Bachelor of Science, Marketing
Cindy Whitacre's AT&T American Transtech Experience 1995 - 1997
Job Sr. Operations Manager at FIS
Industry Information Technology and Services
Experience
FIS September 2014 - Present
Fidelity National Information Services February 2014 - September 2014
Convergys May 2004 - January 2014
Convergys June 1999 - May 2004
AT&T Solutions Customer Care 1997 - 1999
AT&T American Transtech 1995 - 1997
AT&T American Transtech 1992 - 1995
AT&T American Transtech 1989 - 1992
Skills
Process Improvement, Quality Management, Quality, Operations Management, Call Center, Quality Assurance, Six Sigma, Continuous Improvement, Customer Satisfaction, Performance Management, Change Management, Process Management, Process Engineering, Coaching, Business Process..., Problem Solving, Customer Service, Team Building, Customer Relations, Program Management, People Management, Strategic Planning, Root Cause Analysis, Data Analysis, Vendor Management, Mentoring, BPO, Team Leadership, Outsourcing, Documentation, Performance Improvement, Metrics, Supervisory Skills, Business Analysis, Analysis, Customer Experience, Cross-functional Team..., Telecommunications, TQM, Compliance, Employee Relations, Planning, Operational Excellence, Call Centers, COPC, Service Delivery, Transition Management, CRM, Training, Software Documentation
Education
University of Florida 1982 — 1986
Bachelor of Science (B.S.), Advertising
FIS September 2014 - Present
Fidelity National Information Services February 2014 - September 2014
Convergys May 2004 - January 2014
Convergys June 1999 - May 2004
AT&T Solutions Customer Care 1997 - 1999
AT&T American Transtech 1995 - 1997
AT&T American Transtech 1992 - 1995
AT&T American Transtech 1989 - 1992
Skills
Process Improvement, Quality Management, Quality, Operations Management, Call Center, Quality Assurance, Six Sigma, Continuous Improvement, Customer Satisfaction, Performance Management, Change Management, Process Management, Process Engineering, Coaching, Business Process..., Problem Solving, Customer Service, Team Building, Customer Relations, Program Management, People Management, Strategic Planning, Root Cause Analysis, Data Analysis, Vendor Management, Mentoring, BPO, Team Leadership, Outsourcing, Documentation, Performance Improvement, Metrics, Supervisory Skills, Business Analysis, Analysis, Customer Experience, Cross-functional Team..., Telecommunications, TQM, Compliance, Employee Relations, Planning, Operational Excellence, Call Centers, COPC, Service Delivery, Transition Management, CRM, Training, Software Documentation
Education
University of Florida 1982 — 1986
Bachelor of Science (B.S.), Advertising
Marilyn Feldstein's AT&T American Transtech Experience 1983 - 1996
Job Career Coach | Speaker | Author (904) 4430059
Industry Professional Training & Coaching
Experience
Career Choices Unlimited, Inc. January 2000 - Present
Webster University January 2003 - Present
Merrill Lynch 1998 - 2000
AccuStaff 1996 - 1998
AT&T American Transtech 1983 - 1996
Skills
Career Development, Interviews, Career Counseling, Coaching, Training, Career Management, Talent Management, Resume Writing, Recruiting, Temporary Placement, Building Relationships, Resume, Public Speaking, Job Coaching, Training Delivery, Personnel Management, Leadership, Management, Interview Preparation, Outplacement, Presentations, Program Management, Leadership Development, Job Search, Executive Coaching, Benefits Negotiation, Workshop Development, MBTI, Entrepreneurship, Organizational..., Instructor-led Training, Job Search Strategies, Time Management, Mock Interviews, Workshop Facilitation, Adult Education, Conflict Resolution, Performance Improvement, Workforce Development, Conducting Assessments, Improving Human..., Coaching for Improvement, MBTI Certified
Education
Penn State University 1982 — 1983
M.P.A.
University of South Florida
B.A.
Career Choices Unlimited, Inc. January 2000 - Present
Webster University January 2003 - Present
Merrill Lynch 1998 - 2000
AccuStaff 1996 - 1998
AT&T American Transtech 1983 - 1996
Skills
Career Development, Interviews, Career Counseling, Coaching, Training, Career Management, Talent Management, Resume Writing, Recruiting, Temporary Placement, Building Relationships, Resume, Public Speaking, Job Coaching, Training Delivery, Personnel Management, Leadership, Management, Interview Preparation, Outplacement, Presentations, Program Management, Leadership Development, Job Search, Executive Coaching, Benefits Negotiation, Workshop Development, MBTI, Entrepreneurship, Organizational..., Instructor-led Training, Job Search Strategies, Time Management, Mock Interviews, Workshop Facilitation, Adult Education, Conflict Resolution, Performance Improvement, Workforce Development, Conducting Assessments, Improving Human..., Coaching for Improvement, MBTI Certified
Education
Penn State University 1982 — 1983
M.P.A.
University of South Florida
B.A.
Mike Nessler's AT&T American Transtech Experience 1993 - 1998
Job Executive Vice President at InterCall
Industry Telecommunications
Experience
InterCall January 2012 - Present
InterCall January 2007 - February 2012
Fujitsu Consulting January 2006 - December 2006
Convergys January 1998 - December 2004
AT&T American Transtech 1993 - 1998
AT&T 1984 - 1990
Skills
Strategy, CRM, Telecommunications, Outsourcing, Business Development, Management, Leadership, Product Marketing, Unified Communications, Partner Management, Business Strategy, Executive Management, Call Centers, Process Improvement, Data Center, Sales, Strategic Partnerships, Mobile Devices, BPO, SaaS, Go-to-market Strategy, Strategic Planning, Video Conferencing, Operations Management, Solution Selling, Project Planning, Lead Generation, Customer Service, Vendor Management, Integrated Marketing, Start-ups, Managed Services, Cloud Computing, Software Development, Sales Process, Channel Partners, Selling, Professional Services, Customer Experience, VoIP, Integration, Account Management, Product Management, Cross-functional Team..., Enterprise Software, Competitive Analysis, Sales Operations, Call Center, Direct Sales, Customer Retention
Education
Indiana University - Kelley School of Business 1993 — 1993
University of Massachusetts Dartmouth 1977 — 1981
Bachelor of Science
InterCall January 2012 - Present
InterCall January 2007 - February 2012
Fujitsu Consulting January 2006 - December 2006
Convergys January 1998 - December 2004
AT&T American Transtech 1993 - 1998
AT&T 1984 - 1990
Skills
Strategy, CRM, Telecommunications, Outsourcing, Business Development, Management, Leadership, Product Marketing, Unified Communications, Partner Management, Business Strategy, Executive Management, Call Centers, Process Improvement, Data Center, Sales, Strategic Partnerships, Mobile Devices, BPO, SaaS, Go-to-market Strategy, Strategic Planning, Video Conferencing, Operations Management, Solution Selling, Project Planning, Lead Generation, Customer Service, Vendor Management, Integrated Marketing, Start-ups, Managed Services, Cloud Computing, Software Development, Sales Process, Channel Partners, Selling, Professional Services, Customer Experience, VoIP, Integration, Account Management, Product Management, Cross-functional Team..., Enterprise Software, Competitive Analysis, Sales Operations, Call Center, Direct Sales, Customer Retention
Education
Indiana University - Kelley School of Business 1993 — 1993
University of Massachusetts Dartmouth 1977 — 1981
Bachelor of Science
Nancy Dreicer's AT&T American Transtech Experience August 1982 - December 1992
Job CEO at Chappell schools
Industry Government Administration
Experience
Chappell schools February 2013 - Present
Chappell Schools March 2012 - Present
Department of Children and Families June 2003 - September 2011
State of Florida 2003 - 2011
State of Florida 2003 - 2011
State of Florida 2003 - 2011
AT&T 1985 - 2001
AT&T American Transtech August 1982 - December 1992
Skills
Volunteer Management, Conflict Resolution, Fundraising, Coaching, Policy, Government, Non-profit..., Event Management, Community Outreach, Case Managment, Staff Development, Social Services, Workshop Facilitation, Social Media, Program Development, Program Evaluation, Board Development, Public Relations, Teaching, Program Management, Strategic Communications, Community Development, Training, Research, Resume Writing, Leadership, Crisis Intervention, Career Counseling, Public Policy, Philanthropy, Grants, Mental Health
Education
Harvard University 1978 — 1979
Executive, Business Administration and Management, General
Douglass 1968 — 1972
Bachelor's degree, Journalism
Chappell schools February 2013 - Present
Chappell Schools March 2012 - Present
Department of Children and Families June 2003 - September 2011
State of Florida 2003 - 2011
State of Florida 2003 - 2011
State of Florida 2003 - 2011
AT&T 1985 - 2001
AT&T American Transtech August 1982 - December 1992
Skills
Volunteer Management, Conflict Resolution, Fundraising, Coaching, Policy, Government, Non-profit..., Event Management, Community Outreach, Case Managment, Staff Development, Social Services, Workshop Facilitation, Social Media, Program Development, Program Evaluation, Board Development, Public Relations, Teaching, Program Management, Strategic Communications, Community Development, Training, Research, Resume Writing, Leadership, Crisis Intervention, Career Counseling, Public Policy, Philanthropy, Grants, Mental Health
Education
Harvard University 1978 — 1979
Executive, Business Administration and Management, General
Douglass 1968 — 1972
Bachelor's degree, Journalism
Ingram Collett's AT&T American Transtech Experience 1983 - 2000
Job Regional Security Director at Cushman & Wakefield
Industry Security and Investigations
Experience
Cushman & Wakefield June 2002 - Present
Prudential 2002 - Present
AT&T American Transtech 1983 - 2000
Skills
CPP- Certified..., Crisis Management, Emergency Management, Security, Physical Security, Security Operations, Executive Protection, Customer Relations, Public Relations, Protection, Corporate Security, Risk Assessment, Interrogation, Program Management, Surveillance, Security Management, Networking, Private Investigations, First Aid, Customer Service, Access Control, Risk Management, Intelligence, Account Management, Budgets, Business Continuity..., Team Building, Security Clearance, Homeland Security, Enforcement, Crime Prevention, Supervisory Skills, Tactics, Training, CCTV, Interviews, Fraud, Criminal Investigations, Alarm Systems, Military, Facilities Management, Operations Management, Vulnerability Assessment, Security+, Public Safety, Counterterrorism, Intelligence Analysis, Security Audits, Government, Loss Prevention
Education
University of North Florida
BA, Communications
Fairfield Senior High School 1966 — 1970
High School
Cushman & Wakefield June 2002 - Present
Prudential 2002 - Present
AT&T American Transtech 1983 - 2000
Skills
CPP- Certified..., Crisis Management, Emergency Management, Security, Physical Security, Security Operations, Executive Protection, Customer Relations, Public Relations, Protection, Corporate Security, Risk Assessment, Interrogation, Program Management, Surveillance, Security Management, Networking, Private Investigations, First Aid, Customer Service, Access Control, Risk Management, Intelligence, Account Management, Budgets, Business Continuity..., Team Building, Security Clearance, Homeland Security, Enforcement, Crime Prevention, Supervisory Skills, Tactics, Training, CCTV, Interviews, Fraud, Criminal Investigations, Alarm Systems, Military, Facilities Management, Operations Management, Vulnerability Assessment, Security+, Public Safety, Counterterrorism, Intelligence Analysis, Security Audits, Government, Loss Prevention
Education
University of North Florida
BA, Communications
Fairfield Senior High School 1966 — 1970
High School
Laurie Hagar's AT&T American Transtech Experience January 1994 - May 1995
Job Bookkeeper/Exec Asst at Wood Hudson Cancer Research Lab, Inc.
Industry Financial Services
Experience
Wood Hudson Cancer Research Lab, Inc. November 2013 - Present
Resource Graphics LLC August 2008 - Present
Spherion at Blue Shield of CA April 2010 - October 2010
DHL May 2009 - April 2010
Vonage March 2008 - December 2008
DHL April 2004 - February 2008
Nessler & Wagner Company January 2000 - April 2004
First Union May 1995 - July 1999
AT&T-American Transtech January 1994 - May 1995
AT&T-Universal Card March 1990 - January 1994
Skills
Call Center, Budgeting, Customer Service, Process Engineering, Customer Relations, Forecasting, Budgets, Financial Modeling, Process Improvement, Change Management, Management, Strategic Planning, Business Analysis, Sales, Project Planning, Operations Management, Leadership, Call Centers, New Business Development, Logistics, Telecommunications
Education
Northern Kentucky University 1978 — 1982
Bachelor of Science, Mathematics-Computer Science
Wood Hudson Cancer Research Lab, Inc. November 2013 - Present
Resource Graphics LLC August 2008 - Present
Spherion at Blue Shield of CA April 2010 - October 2010
DHL May 2009 - April 2010
Vonage March 2008 - December 2008
DHL April 2004 - February 2008
Nessler & Wagner Company January 2000 - April 2004
First Union May 1995 - July 1999
AT&T-American Transtech January 1994 - May 1995
AT&T-Universal Card March 1990 - January 1994
Skills
Call Center, Budgeting, Customer Service, Process Engineering, Customer Relations, Forecasting, Budgets, Financial Modeling, Process Improvement, Change Management, Management, Strategic Planning, Business Analysis, Sales, Project Planning, Operations Management, Leadership, Call Centers, New Business Development, Logistics, Telecommunications
Education
Northern Kentucky University 1978 — 1982
Bachelor of Science, Mathematics-Computer Science
Donald Windham's AT&T American Transtech Experience 1986 - January 1990
Job Director, Project and Supplier Management at Adecco Staffing, USA
Industry Outsourcing/Offshoring
Experience
Adecco Staffing, USA 2014 - Present
Convergys 2000 - 2013
Convergys 1997 - 2000
AT&T Solutions Customer Care 1994 - 1996
AT&T Solutions Customer Care 1990 - 1994
AT&T American Transtech 1986 - January 1990
Skills
BPO, Call Centers, Solution Development, Sales Operations, Operations Management, Process Improvement, Performance Management, Vendor Management, Contact Centers, Call Center, Contact Center..., Outsourcing, Offshoring, SaaS, Service Delivery, Solution Architecture, Sla, CRM, Customer Satisfaction, Customer Experience, Workforce Management, Business Analysis, Program Management, Telecommunications, Strategic Planning, Professional Services, Inbound Marketing, Business Development, Requirements Analysis, Client Development, Value Propositions, Proposal Writing, P&L Management, Communication, Staff Development, Pre-sales, Change Management, Analytics, Business Process, Leadership, Management, Team Building, Analysis, Call Center Development, Team Management, Customer Retention, Transition Management, Executive Management, RFP, Business Transformation
Education
Florida State University 1980 — 1984
BS
Adecco Staffing, USA 2014 - Present
Convergys 2000 - 2013
Convergys 1997 - 2000
AT&T Solutions Customer Care 1994 - 1996
AT&T Solutions Customer Care 1990 - 1994
AT&T American Transtech 1986 - January 1990
Skills
BPO, Call Centers, Solution Development, Sales Operations, Operations Management, Process Improvement, Performance Management, Vendor Management, Contact Centers, Call Center, Contact Center..., Outsourcing, Offshoring, SaaS, Service Delivery, Solution Architecture, Sla, CRM, Customer Satisfaction, Customer Experience, Workforce Management, Business Analysis, Program Management, Telecommunications, Strategic Planning, Professional Services, Inbound Marketing, Business Development, Requirements Analysis, Client Development, Value Propositions, Proposal Writing, P&L Management, Communication, Staff Development, Pre-sales, Change Management, Analytics, Business Process, Leadership, Management, Team Building, Analysis, Call Center Development, Team Management, Customer Retention, Transition Management, Executive Management, RFP, Business Transformation
Education
Florida State University 1980 — 1984
BS
Yale Balotin's AT&T American Transtech Experience January 1989 - January 1998
Job Progammer/Analyst 4 at Washington State Department of Transportation
Industry Computer Software
Experience
Washington State Department of Transportation June 2014 - Present
Washington State Department of Revenue November 2012 - June 2014
UNITRIN - KEMPER AUTO AND HOME October 2007 - October 2012
Convergys August 2000 - September 2006
INTUITION, INCORPORATED January 1999 - January 2000
AMERICAN EXPRESS COMPANY January 1998 - January 1999
AT&T American Transtech January 1989 - January 1998
T AMERICAN TRANSTECH January 1989 - January 1998
Skills
DB2, COBOL, JCL, Fileaid, SQL, IMS DB/DC, MVS, Hyperion Interactive..., JavaScript, Java, Easytrieve, Endevor, WinSQL, Eclipse, XMLSpy, TSO, DXSI, WebSphere MQ, Quality Center, NDM, Microfocus, UltraEdit, SPUFI, Oracle Discoverer, UCC7, SAR, Xpediter, PANAPT, Full Life Cycle..., NATURAL, ADABAS, CLIST, VSAM, Mainframe, Testing
Education
University of Florida 1983 — 1988
University of Florida
Bachelor of Science, Computer Engineering
Washington State Department of Transportation June 2014 - Present
Washington State Department of Revenue November 2012 - June 2014
UNITRIN - KEMPER AUTO AND HOME October 2007 - October 2012
Convergys August 2000 - September 2006
INTUITION, INCORPORATED January 1999 - January 2000
AMERICAN EXPRESS COMPANY January 1998 - January 1999
AT&T American Transtech January 1989 - January 1998
T AMERICAN TRANSTECH January 1989 - January 1998
Skills
DB2, COBOL, JCL, Fileaid, SQL, IMS DB/DC, MVS, Hyperion Interactive..., JavaScript, Java, Easytrieve, Endevor, WinSQL, Eclipse, XMLSpy, TSO, DXSI, WebSphere MQ, Quality Center, NDM, Microfocus, UltraEdit, SPUFI, Oracle Discoverer, UCC7, SAR, Xpediter, PANAPT, Full Life Cycle..., NATURAL, ADABAS, CLIST, VSAM, Mainframe, Testing
Education
University of Florida 1983 — 1988
University of Florida
Bachelor of Science, Computer Engineering
Phyllis Robertson's AT&T American Transtech Experience 1983 - 1988
Job Principal and Executive Coach at Robertson Enterprises, LLC
Industry Management Consulting
Experience
Robertson Enterprises, LLC 2014 - Present
Wichita Metro Chamber of Commerce January 2009 - August 2014
Legasus Group 2005 - 2007
Sprint Corporation 2002 - 2003
Sprint Corporation 2000 - 2001
Sprint Corporation 1998 - 2000
Sprint Corporation 1995 - 1997
Sprint Corporation 1988 - 1995
AT&T American Transtech 1983 - 1988
Jack Rattan Wholesale Co., Inc. 1982 - 1983
Skills
Strategic Planning, Public Speaking, Coaching, Account Management, Vendor Management, Management Consulting, Non-profits, Business Planning, Marketing, Sales, Leadership, Organizational..., Team Building, Program Management, Nonprofits
Education
Jacksonville University & University of Kansas
MBA/BA, Business Administration
Robertson Enterprises, LLC 2014 - Present
Wichita Metro Chamber of Commerce January 2009 - August 2014
Legasus Group 2005 - 2007
Sprint Corporation 2002 - 2003
Sprint Corporation 2000 - 2001
Sprint Corporation 1998 - 2000
Sprint Corporation 1995 - 1997
Sprint Corporation 1988 - 1995
AT&T American Transtech 1983 - 1988
Jack Rattan Wholesale Co., Inc. 1982 - 1983
Skills
Strategic Planning, Public Speaking, Coaching, Account Management, Vendor Management, Management Consulting, Non-profits, Business Planning, Marketing, Sales, Leadership, Organizational..., Team Building, Program Management, Nonprofits
Education
Jacksonville University & University of Kansas
MBA/BA, Business Administration
Steven Koons's AT&T American Transtech Experience March 1989 - April 1992
Job Direct Marketing Professional
Industry Marketing and Advertising
Experience
Direct Marketing Consultant January 2012 - Present
Macromark, Inc February 2005 - January 2012
The Listworks Corporation May 1992 - January 2005
AT&T American Transtech March 1989 - April 1992
MGT ASSOCIATES January 1988 - February 1989
THE LISTWORKS CORPORATION November 1985 - December 1987
HOWARD JOHNSON RESTAURANTS/ BESS EATON DONUTS -CONNECTICUT July 1983 - October 1985
Skills
Direct Marketing, Direct Mail, B2B, Marketing, Advertising, Database Marketing, Segmentation, Market Planning, Customer Acquisition, Integrated Marketing, B2B Marketing, Interactive Marketing, Mobile Marketing, Lead Generation, Competitive Analysis, Multi-channel Marketing, Trade Shows, Marketing Research, Digital Marketing
Education
Marquette University 1979 — 1983
Bachelor of Science, Business Administration/Marketing
Direct Marketing Consultant January 2012 - Present
Macromark, Inc February 2005 - January 2012
The Listworks Corporation May 1992 - January 2005
AT&T American Transtech March 1989 - April 1992
MGT ASSOCIATES January 1988 - February 1989
THE LISTWORKS CORPORATION November 1985 - December 1987
HOWARD JOHNSON RESTAURANTS/ BESS EATON DONUTS -CONNECTICUT July 1983 - October 1985
Skills
Direct Marketing, Direct Mail, B2B, Marketing, Advertising, Database Marketing, Segmentation, Market Planning, Customer Acquisition, Integrated Marketing, B2B Marketing, Interactive Marketing, Mobile Marketing, Lead Generation, Competitive Analysis, Multi-channel Marketing, Trade Shows, Marketing Research, Digital Marketing
Education
Marquette University 1979 — 1983
Bachelor of Science, Business Administration/Marketing
Trace Wilson's AT&T American Transtech Experience June 1986 - January 1991
Job VP at Bank of America
Industry Computer Networking
Experience
Bank of America December 1996 - Present
AT&T Universal Card Services January 1991 - December 1996
AT&T American Transtech June 1986 - January 1991
Skills
Strategic Planning, System Automation, Windows Server, IIS, Powershell, C#, C# 2.0, C# 3.0, C# 4.0, Operating Systems, Computer Security, Information Security, Basics of Unix, IBM Mainframe, Disaster Recovery, Servers, Enterprise Architecture, SDLC, Windows Security, Windows Scripting, Security, IT Strategy, DB2, PMO, Unix, Mainframe
Education
University of North Florida 1984 — 2001
Bachelor of Science, Computer Science
Bank of America December 1996 - Present
AT&T Universal Card Services January 1991 - December 1996
AT&T American Transtech June 1986 - January 1991
Skills
Strategic Planning, System Automation, Windows Server, IIS, Powershell, C#, C# 2.0, C# 3.0, C# 4.0, Operating Systems, Computer Security, Information Security, Basics of Unix, IBM Mainframe, Disaster Recovery, Servers, Enterprise Architecture, SDLC, Windows Security, Windows Scripting, Security, IT Strategy, DB2, PMO, Unix, Mainframe
Education
University of North Florida 1984 — 2001
Bachelor of Science, Computer Science
Jill Storey's AT&T American Transtech Experience January 1990 - March 1996
Job Vice President, RLS Group
Industry Marketing and Advertising
Experience
RLS Group February 2002 - Present
RLS Group February 2001 - Present
Husk Jennings Advertising April 1996 - February 2001
ATT American Transtech January 1990 - March 1996
Skills
Public Relations, Marketing Communications, Advertising, Marketing, Copywriting, Web Design, Social Media, Online Marketing, Brand Development, Email Marketing, Integrated Marketing, Creative Direction, Social Media Marketing, Marketing Strategy, Political Campaigns, Non Profit Boards, Direct Mail Campaigns, Social Networking
Education
Capilano University 1976 — 1978
BA
RLS Group February 2002 - Present
RLS Group February 2001 - Present
Husk Jennings Advertising April 1996 - February 2001
ATT American Transtech January 1990 - March 1996
Skills
Public Relations, Marketing Communications, Advertising, Marketing, Copywriting, Web Design, Social Media, Online Marketing, Brand Development, Email Marketing, Integrated Marketing, Creative Direction, Social Media Marketing, Marketing Strategy, Political Campaigns, Non Profit Boards, Direct Mail Campaigns, Social Networking
Education
Capilano University 1976 — 1978
BA
Wendy McLallen's AT&T American Transtech Experience April 1992 - February 1993
Job Sr. HCM Consultant at ADP
Industry Human Resources
Experience
ADP May 2013 - Present
NorthgateArinso Employer Services February 2006 - January 2013
Convergys January 1996 - February 2006
Convergys February 1993 - January 1996
AT&T American Transtech April 1992 - February 1993
Skills
Requirements Gathering, Requirements Analysis, HRIS, Business Analysis, Change Management, Visio, Business Requirements, Systems Analysis, Team Leadership, Performance Management, User Acceptance Testing, Data Analysis, Management, SharePoint, SDLC, Training Delivery, Instructional Design, Business Process..., Process Improvement, Outsourcing, Business Process, Analysis, Project Management
Education
Jacksonville University
Psychology
Florida State College
ADP May 2013 - Present
NorthgateArinso Employer Services February 2006 - January 2013
Convergys January 1996 - February 2006
Convergys February 1993 - January 1996
AT&T American Transtech April 1992 - February 1993
Skills
Requirements Gathering, Requirements Analysis, HRIS, Business Analysis, Change Management, Visio, Business Requirements, Systems Analysis, Team Leadership, Performance Management, User Acceptance Testing, Data Analysis, Management, SharePoint, SDLC, Training Delivery, Instructional Design, Business Process..., Process Improvement, Outsourcing, Business Process, Analysis, Project Management
Education
Jacksonville University
Psychology
Florida State College
Gene Gray's AT&T American Transtech Experience October 1983 - October 1993
Job Senior Consulltant at Direct Communications Specialists (DCS)
Industry Outsourcing/Offshoring
Experience
Direct Communications Specialists (DCS) October 2009 - Present
ACS, INC. October 2002 - October 2009
NSDI Teleperformance September 2000 - October 2002
Interactive Teleservices April 1999 - September 2000
APAC Customer Services October 1993 - April 1999
ATA 1998 - 1999
AT&T American Transtech October 1983 - October 1993
Sprint
Ohio Bell Telephone Company December 1968 - July 1982
Skills
Call Center, Telecommunications, Start-ups, Healthcare, BPO, CRM, Operations Management, Account Management, Customer Satisfaction, Contact Centers, Management, Call Centers, Forecasting, Sales, Budgets, Vendor Management, Strategic Planning, Outsourcing, Consulting, Customer Experience, Solution Selling, SaaS, Strategy, Business Process..., Inbound Marketing, Workforce Management, Process Improvement, Business Development, Cross-functional Team..., Customer Retention, Business Analysis, P&L Management
Education
University of Dayton 1972 — 1974
MBA, Marketing
The Ohio State University 1961 — 1965
B.S., Agricultural Economics
Direct Communications Specialists (DCS) October 2009 - Present
ACS, INC. October 2002 - October 2009
NSDI Teleperformance September 2000 - October 2002
Interactive Teleservices April 1999 - September 2000
APAC Customer Services October 1993 - April 1999
ATA 1998 - 1999
AT&T American Transtech October 1983 - October 1993
Sprint
Ohio Bell Telephone Company December 1968 - July 1982
Skills
Call Center, Telecommunications, Start-ups, Healthcare, BPO, CRM, Operations Management, Account Management, Customer Satisfaction, Contact Centers, Management, Call Centers, Forecasting, Sales, Budgets, Vendor Management, Strategic Planning, Outsourcing, Consulting, Customer Experience, Solution Selling, SaaS, Strategy, Business Process..., Inbound Marketing, Workforce Management, Process Improvement, Business Development, Cross-functional Team..., Customer Retention, Business Analysis, P&L Management
Education
University of Dayton 1972 — 1974
MBA, Marketing
The Ohio State University 1961 — 1965
B.S., Agricultural Economics
Glenn Robinette's AT&T American Transtech Experience 1990 - 1996
Job President at Triad Consulting, LLC
Industry Health, Wellness and Fitness
Experience
Triad Consulting, LLC 2008 - Present
US Preventive Medicine 2008 - 2010
eLoyalty 1997 - 2008
Aerial Communications 1996 - 1997
AT&T American Transtech 1990 - 1996
Skills
Strategy, Management Consulting, Customer Service, CRM, Call Center, Leadership, Strategic Planning, Workforce Management, Customer Experience, Performance Improvement, Business Analysis, Project Management, Telecommunications, Vendor Management, Customer Satisfaction, Call Centers, Change Management, Business Strategy, Performance Management, Business Intelligence, Consulting, Business Process..., Customer Retention, Contact Centers, Business Process, Professional Services, Program Management, Health Insurance, Team Building, Management, Healthcare, Process Improvement, Outsourcing, Cross-functional Team..., Business Development, Account Management, Training, Product Management, Operations Management, Coaching
Education
MBA 1994 — 1996
Master of Business Administration (MBA), Marketing/Marketing Management, General
University of Florida 1994 — 1996
Master of Business Administration (MBA), Marketing/Marketing Management, General
Triad Consulting, LLC 2008 - Present
US Preventive Medicine 2008 - 2010
eLoyalty 1997 - 2008
Aerial Communications 1996 - 1997
AT&T American Transtech 1990 - 1996
Skills
Strategy, Management Consulting, Customer Service, CRM, Call Center, Leadership, Strategic Planning, Workforce Management, Customer Experience, Performance Improvement, Business Analysis, Project Management, Telecommunications, Vendor Management, Customer Satisfaction, Call Centers, Change Management, Business Strategy, Performance Management, Business Intelligence, Consulting, Business Process..., Customer Retention, Contact Centers, Business Process, Professional Services, Program Management, Health Insurance, Team Building, Management, Healthcare, Process Improvement, Outsourcing, Cross-functional Team..., Business Development, Account Management, Training, Product Management, Operations Management, Coaching
Education
MBA 1994 — 1996
Master of Business Administration (MBA), Marketing/Marketing Management, General
University of Florida 1994 — 1996
Master of Business Administration (MBA), Marketing/Marketing Management, General
Jennifer McDougal's AT&T American Transtech Experience January 1993 - January 1994
Job Manager Customer Service Field at CSX Transportation
Industry Transportation/Trucking/Railroad
Experience
CSX Transportation January 2015 - Present
CSX Transportation September 2010 - January 2015
CSX Intermodal April 2001 - September 2010
CSX Intermodal October 1996 - April 2001
CSX Technology January 1994 - January 1996
AT&T American Transtech January 1993 - January 1994
AT&T American Transtech Processing Center January 1990 - January 1993
Skills
Rail, Container, Trucking, LTL, Freight, Truckload, Management
Education
Columbia Southern University 2013 — 2015
Bachelor's degree, Business Administration and Management, General
The University of Phoenix 2008 — 2009
Bachelor's degree, Business Administration and Management, General
St Leo College
Bachelor's Degree, Business Administration and Management, General
CSX Transportation January 2015 - Present
CSX Transportation September 2010 - January 2015
CSX Intermodal April 2001 - September 2010
CSX Intermodal October 1996 - April 2001
CSX Technology January 1994 - January 1996
AT&T American Transtech January 1993 - January 1994
AT&T American Transtech Processing Center January 1990 - January 1993
Skills
Rail, Container, Trucking, LTL, Freight, Truckload, Management
Education
Columbia Southern University 2013 — 2015
Bachelor's degree, Business Administration and Management, General
The University of Phoenix 2008 — 2009
Bachelor's degree, Business Administration and Management, General
St Leo College
Bachelor's Degree, Business Administration and Management, General
David Clavier's AT&T American Transtech Experience October 1983 - June 1986
Job Managing Director at CRA, Inc.
Industry Public Relations and Communications
Experience
CRA, Inc. June 2015 - Present
Clavier Consulting Group October 2014 - June 2015
Pisgah Astronomical Research Institiute October 2004 - October 2014
Reynolds Smith and Hills, Inc. October 1998 - October 2004
Clavier Consulting Group October 1991 - October 1998
Husk Jennings Advertising and Public Relations October 1988 - October 1991
AT&T June 1986 - October 1988
AT&T American Transtech October 1983 - June 1986
Blue Cross and Blue Shield of Florida October 1982 - October 1983
University of Georgia - Henry W, Grady School of Journalism and Mass Communications October 1980 - October 1982
Education
Florida State University
Ph.D, Mass Communications; Journalism and Mass Communications
University of Florida
Master's Degree, Journalism and Mass Communications
University of Florida
Bachelor of Science, Public Relations
University of Florida 1969 — 1971
Associate's Degree, General Studies
CRA, Inc. June 2015 - Present
Clavier Consulting Group October 2014 - June 2015
Pisgah Astronomical Research Institiute October 2004 - October 2014
Reynolds Smith and Hills, Inc. October 1998 - October 2004
Clavier Consulting Group October 1991 - October 1998
Husk Jennings Advertising and Public Relations October 1988 - October 1991
AT&T June 1986 - October 1988
AT&T American Transtech October 1983 - June 1986
Blue Cross and Blue Shield of Florida October 1982 - October 1983
University of Georgia - Henry W, Grady School of Journalism and Mass Communications October 1980 - October 1982
Education
Florida State University
Ph.D, Mass Communications; Journalism and Mass Communications
University of Florida
Master's Degree, Journalism and Mass Communications
University of Florida
Bachelor of Science, Public Relations
University of Florida 1969 — 1971
Associate's Degree, General Studies
Glenn Milton's AT&T American Transtech Experience 1983 - 1999
Job Sr Director Texas Operations at Direct Energy
Industry Utilities
Experience
Direct Energy July 2009 - January 2012
American Water July 2005 - August 2008
Innotrac Corporation 1999 - 2005
Convergys 1997 - 1999
AT&T American Transtech 1983 - 1999
American Transtech 1983 - 1997
Skills
Business Planning, Human Resources, Outsourcing, Project Planning, Vendor Management, Mergers & Acquisitions, Direct Marketing, Contract Negotiation, Account Management, Leadership Development, Energy, Strategy, Customer Service, Business Analysis, Training, Management, Call Center, Team Building, Performance Management, Process Improvement, Team Leadership, CRM, Risk Management, Operations Management, Business Process..., Executive Management, Forecasting, Project Management, Analysis, E-commerce, Leadership, Cross-functional Team..., Change Management, Strategic Planning, Program Management, Call Centers, Start-ups, Customer Experience, Customer Satisfaction
Education
University of North Florida
BA, Political Science
Direct Energy July 2009 - January 2012
American Water July 2005 - August 2008
Innotrac Corporation 1999 - 2005
Convergys 1997 - 1999
AT&T American Transtech 1983 - 1999
American Transtech 1983 - 1997
Skills
Business Planning, Human Resources, Outsourcing, Project Planning, Vendor Management, Mergers & Acquisitions, Direct Marketing, Contract Negotiation, Account Management, Leadership Development, Energy, Strategy, Customer Service, Business Analysis, Training, Management, Call Center, Team Building, Performance Management, Process Improvement, Team Leadership, CRM, Risk Management, Operations Management, Business Process..., Executive Management, Forecasting, Project Management, Analysis, E-commerce, Leadership, Cross-functional Team..., Change Management, Strategic Planning, Program Management, Call Centers, Start-ups, Customer Experience, Customer Satisfaction
Education
University of North Florida
BA, Political Science
Barbara Turley's AT&T American Transtech Experience 1983 - 1994
Job Organizational Development Professional
Industry Human Resources
Experience
EverBank November 2009 - Present
University of North Florida March 2003 - November 2009
AT&T American Transtech 1983 - 1994
Skills
Organizational..., Human Resources, Leadership Development, Needs Analysis, Instructional Design, Workshop Facilitation, Change Management, Performance Management, Leadership, Training Delivery, Coaching
Education
Austin Peay State University
B.S., Business Administration
Jacksonville University
MBA, Business
EverBank November 2009 - Present
University of North Florida March 2003 - November 2009
AT&T American Transtech 1983 - 1994
Skills
Organizational..., Human Resources, Leadership Development, Needs Analysis, Instructional Design, Workshop Facilitation, Change Management, Performance Management, Leadership, Training Delivery, Coaching
Education
Austin Peay State University
B.S., Business Administration
Jacksonville University
MBA, Business
Debbie Donovan Bayne, PMP's AT&T American Transtech Experience 1988 - 1991
Job IT Project Manager (consultant) at MassDOT
Industry Information Technology and Services
Experience
Massachusetts Department of Transportation - MassDOT 2010 - Present
NTT DATA 2010 - Present
ING 2008 - 2009
CitiStreet 2001 - June 2008
State Street 1992 - December 2000
Supervised Service Company/Kemper Financial 1991 - January 1992
AT&T American Transtech 1988 - 1991
Advanced Information Services 1984 - January 1988
Advanced Information Management June 1981 - 1984
Skills
Project Management, Software Development, SDLC, Software, Projects, Access, ERP, Microsoft Excel, Lotus Notes, Vendor Management, Six Sigma, Agile Methodologies, Testing, Integration, Business Process..., Business Intelligence, IT Management, SQL, Project Portfolio..., Analysis, Business Process, Business Analysis, Oracle, MS Project, SharePoint, Systems Analysis, PMP, Project Delivery, Visio, Requirements Analysis, Software Documentation, Disaster Recovery, PMO, ITIL, Program Management, IT Strategy, Quality Assurance, Databases, Enterprise Architecture, Leadership, Requirements Gathering, Business Requirements, Information Technology, Management, Software Project..., Process Improvement, User Acceptance Testing, Agile Project Management
Education
Boston University
Bridgewater State University
BS
Fitchburg State University
William George Associates
Massachusetts Department of Transportation - MassDOT 2010 - Present
NTT DATA 2010 - Present
ING 2008 - 2009
CitiStreet 2001 - June 2008
State Street 1992 - December 2000
Supervised Service Company/Kemper Financial 1991 - January 1992
AT&T American Transtech 1988 - 1991
Advanced Information Services 1984 - January 1988
Advanced Information Management June 1981 - 1984
Skills
Project Management, Software Development, SDLC, Software, Projects, Access, ERP, Microsoft Excel, Lotus Notes, Vendor Management, Six Sigma, Agile Methodologies, Testing, Integration, Business Process..., Business Intelligence, IT Management, SQL, Project Portfolio..., Analysis, Business Process, Business Analysis, Oracle, MS Project, SharePoint, Systems Analysis, PMP, Project Delivery, Visio, Requirements Analysis, Software Documentation, Disaster Recovery, PMO, ITIL, Program Management, IT Strategy, Quality Assurance, Databases, Enterprise Architecture, Leadership, Requirements Gathering, Business Requirements, Information Technology, Management, Software Project..., Process Improvement, User Acceptance Testing, Agile Project Management
Education
Boston University
Bridgewater State University
BS
Fitchburg State University
William George Associates
Keith Cook's AT&T American Transtech Experience June 1989 - March 1994
Job Demand Planner at FleetPride
Industry Consumer Goods
Experience
FleetPride July 2013 - Present
Tuesday Morning 2012 - July 2013
Fisher-Price September 2004 - February 2012
Mattel January 2001 - September 2004
Mattel January 1999 - December 2000
Mattel January 1997 - December 1998
Hasbro Games Group April 1994 - December 1997
AT&T American Transtech June 1989 - March 1994
Skills
Consumer Products, Forecasting, Customer Insight, Toys, Merchandising, Competitive Analysis, Demand Planning, Product Development, CPFR, Retail, Market Research, Wal-Mart, Supply Chain, Sales Management, Supply Chain Management, Analysis, P&L Management, Market Planning, Marketing, Leadership, Product Marketing, Sales Operations, Sales, Management, Inventory Management, Strategic Planning, Training, Pricing, Team Building, Inventory Control, Income Statement, Market Analysis, Planograms, Purchasing, JDA, Assortment, Merchandise Planning, Demand Forecasting, Apparel, Visual Merchandising, Trend Analysis, Store Management, Profit, Shopper Marketing, Logistics, IRI, P&L, Nielsen, Marketing Research, Analytics
Education
Flagler College 1985 — 1990
BA, Communications: Comercial Art and Public Relations
Allen D Nease HS 1982 — 1985
FleetPride July 2013 - Present
Tuesday Morning 2012 - July 2013
Fisher-Price September 2004 - February 2012
Mattel January 2001 - September 2004
Mattel January 1999 - December 2000
Mattel January 1997 - December 1998
Hasbro Games Group April 1994 - December 1997
AT&T American Transtech June 1989 - March 1994
Skills
Consumer Products, Forecasting, Customer Insight, Toys, Merchandising, Competitive Analysis, Demand Planning, Product Development, CPFR, Retail, Market Research, Wal-Mart, Supply Chain, Sales Management, Supply Chain Management, Analysis, P&L Management, Market Planning, Marketing, Leadership, Product Marketing, Sales Operations, Sales, Management, Inventory Management, Strategic Planning, Training, Pricing, Team Building, Inventory Control, Income Statement, Market Analysis, Planograms, Purchasing, JDA, Assortment, Merchandise Planning, Demand Forecasting, Apparel, Visual Merchandising, Trend Analysis, Store Management, Profit, Shopper Marketing, Logistics, IRI, P&L, Nielsen, Marketing Research, Analytics
Education
Flagler College 1985 — 1990
BA, Communications: Comercial Art and Public Relations
Allen D Nease HS 1982 — 1985
Alfredo Ipince's AT&T American Transtech Experience January 1992 - June 1993
Job Experienced CS Manager Call Center
Industry Banking
Experience
Applied Card Systems March 1998 - December 2009
Applied Card Systems January 1998 - January 2003
T January 1995 - January 1998
C&C Marble January 1995 - January 1996
T American Transtech January 1993 - January 1995
Frito Lay Inc January 1992 - January 1994
AT&T American Transtech January 1992 - June 1993
All American Building Systems January 1991 - January 1992
Education
Florida Metropolitan University 1989 — 2002
BA, Business Administration
Applied Card Systems March 1998 - December 2009
Applied Card Systems January 1998 - January 2003
T January 1995 - January 1998
C&C Marble January 1995 - January 1996
T American Transtech January 1993 - January 1995
Frito Lay Inc January 1992 - January 1994
AT&T American Transtech January 1992 - June 1993
All American Building Systems January 1991 - January 1992
Education
Florida Metropolitan University 1989 — 2002
BA, Business Administration
Laurel Bishow's AT&T American Transtech Experience 1989 - 1991
Job Math Tutor at East Stroudsburg Area School District
Industry Primary/Secondary Education
Experience
East Stroudsburg Area School District 2005 - Present
Pocono Record/Eastern Poconos Community News 2003 - Present
Mountain Laurel Errand Service 2001 - 2005
Morgan Stanley 1996 - 2001
Pershing 1991 - 1996
AT&T American Transtech 1989 - 1991
Fidelity Investments 1987 - 1989
Kendall Company 1984 - 1987
Charles T. Main (Parsons Main) 1981 - 1984
John Hancock Insurance Company 1978 - 1981
Education
Boston University Questrom School of Business
MBA, Managment, Organizational Behavior
Bryant University 1973 — 1976
BS, Management, Labor Relations
East Stroudsburg Area School District 2005 - Present
Pocono Record/Eastern Poconos Community News 2003 - Present
Mountain Laurel Errand Service 2001 - 2005
Morgan Stanley 1996 - 2001
Pershing 1991 - 1996
AT&T American Transtech 1989 - 1991
Fidelity Investments 1987 - 1989
Kendall Company 1984 - 1987
Charles T. Main (Parsons Main) 1981 - 1984
John Hancock Insurance Company 1978 - 1981
Education
Boston University Questrom School of Business
MBA, Managment, Organizational Behavior
Bryant University 1973 — 1976
BS, Management, Labor Relations
Lynn Walden's AT&T American Transtech Experience 1983 - 1992
Job Owner at Creative Keepsakes
Industry Computer Software
Experience
Creative Keepsakes April 2007 - Present
ING August 2005 - January 2009
CitiStreet September 2002 - August 2005
CitiStreet March 2000 - September 2002
Prudential Insurance September 1998 - March 2000
DMR 1997 - 1998
Barnett Bank 1996 - 1998
AT&T Universal Card Services 1992 - 1996
AT&T American Transtech 1983 - 1992
Education
Technical College 2001 — 2003
AS, Internet Information Systems
Nova Southeastern University 1991 — 1993
MBA, Business Administration with certification in International Business
Nova Southeastern University 1989 — 1991
BS, Professional Business Management
Florida State College at Jacksonville 1979 — 1983
AA, Business Management / Computer Science
Creative Keepsakes April 2007 - Present
ING August 2005 - January 2009
CitiStreet September 2002 - August 2005
CitiStreet March 2000 - September 2002
Prudential Insurance September 1998 - March 2000
DMR 1997 - 1998
Barnett Bank 1996 - 1998
AT&T Universal Card Services 1992 - 1996
AT&T American Transtech 1983 - 1992
Education
Technical College 2001 — 2003
AS, Internet Information Systems
Nova Southeastern University 1991 — 1993
MBA, Business Administration with certification in International Business
Nova Southeastern University 1989 — 1991
BS, Professional Business Management
Florida State College at Jacksonville 1979 — 1983
AA, Business Management / Computer Science
James Marshburn's AT&T American Transtech Experience June 1990 - July 1995
Job Owner, Leading Edge Wireless
Industry Telecommunications
Experience
Leading Edge Wireless July 2002 - December 2012
Coggin Nissan July 1995 - December 1996
AT&T American Transtech June 1990 - July 1995
Tree Steak House January 1989 - May 1990
Wal-Mart December 1987 - January 1989
United States Marine Corps December 1983 - December 1987
Skills
Telecommunications, Customer Service, Team Leadership, Microsoft Office, Sales Management, Wireless, Strategic Planning, Account Management, Management, New Business Development, Microsoft Excel, Business Strategy, Mobile Devices, Change Management, Marketing Strategy, Sales, GSM, Integration, Team Building, Windows, Microsoft Word, Leadership, Entrepreneurship, Project Planning, Online Marketing, Coaching, Social Networking, Business Development
Education
Florida State College at Jacksonville 1988 — 1991
AA
Leading Edge Wireless July 2002 - December 2012
Coggin Nissan July 1995 - December 1996
AT&T American Transtech June 1990 - July 1995
Tree Steak House January 1989 - May 1990
Wal-Mart December 1987 - January 1989
United States Marine Corps December 1983 - December 1987
Skills
Telecommunications, Customer Service, Team Leadership, Microsoft Office, Sales Management, Wireless, Strategic Planning, Account Management, Management, New Business Development, Microsoft Excel, Business Strategy, Mobile Devices, Change Management, Marketing Strategy, Sales, GSM, Integration, Team Building, Windows, Microsoft Word, Leadership, Entrepreneurship, Project Planning, Online Marketing, Coaching, Social Networking, Business Development
Education
Florida State College at Jacksonville 1988 — 1991
AA
Virginia Arnold's AT&T American Transtech Experience 1991 - 1991
Job
Industry Information Services
Experience
Major Music Company 2010 - 2012
Pfizer 1998 - 2010
Morgan Stanley Dean Witter 1997 - 1998
Credit Suisse 1996 - 1997
ING Investment Banking 1993 - 1996
Lehman Brothers 1992 - 1993
Booz-Allen, Hamilton 1991 - 1992
AT&T American Transtech 1991 - 1991
Other Experience 1986 - 1987
Skills
Data Warehousing, Business Analysis, ETL, Oracle, PL/SQL, Project Management, Performance Tuning, SDLC, Data Warehouse..., SharePoint, Requirements Gathering, Process Improvement, Analysis, Change Management, Databases
Education
Yale University
B.A.
New York University
Certificate, UNIX Systems Management
Oracle University
Oracle Certified Professional: Oracle DBA 8.1.6
NetCom Information Technology
Oracle Database 11g: Administration
Additional Course Work
Forex Trading, Public Speaking and Visualization, C, PowerBuilder and Networking.
Major Music Company 2010 - 2012
Pfizer 1998 - 2010
Morgan Stanley Dean Witter 1997 - 1998
Credit Suisse 1996 - 1997
ING Investment Banking 1993 - 1996
Lehman Brothers 1992 - 1993
Booz-Allen, Hamilton 1991 - 1992
AT&T American Transtech 1991 - 1991
Other Experience 1986 - 1987
Skills
Data Warehousing, Business Analysis, ETL, Oracle, PL/SQL, Project Management, Performance Tuning, SDLC, Data Warehouse..., SharePoint, Requirements Gathering, Process Improvement, Analysis, Change Management, Databases
Education
Yale University
B.A.
New York University
Certificate, UNIX Systems Management
Oracle University
Oracle Certified Professional: Oracle DBA 8.1.6
NetCom Information Technology
Oracle Database 11g: Administration
Additional Course Work
Forex Trading, Public Speaking and Visualization, C, PowerBuilder and Networking.
Kris Kolbinskie's AT&T American Transtech Experience 1986 - 1990
Job Director of Finance at New Management Services LLC
Industry Management Consulting
Experience
New Management Services LLC April 2006 - Present
Consumer Data Industry Association 2004 - 2006
Mandarin Presbyterian Church 2003 - 2004
Bank of America 1998 - 2003
AT&T Universal Card 1990 - 1995
AT&T American Transtech 1986 - 1990
Barnett Bank 1985 - 1986
Skills
Financial Reporting, Forecasting, Budgeting, Financial Analysis, Strategic Planning, Accounting, Team Building, Internal Audit, Excel, Auditing, Process Improvement, Cash Flow, Cash Management, Corporate Tax, Financial Modeling, Leadership, Budgets, Microsoft Excel, Strategic Financial..., Risk Management, Financial Planning
Education
University of North Florida - College of Business Administration
MBA, Finance
University of North Florida - College of Business Administration
BA, Finance
New Management Services LLC April 2006 - Present
Consumer Data Industry Association 2004 - 2006
Mandarin Presbyterian Church 2003 - 2004
Bank of America 1998 - 2003
AT&T Universal Card 1990 - 1995
AT&T American Transtech 1986 - 1990
Barnett Bank 1985 - 1986
Skills
Financial Reporting, Forecasting, Budgeting, Financial Analysis, Strategic Planning, Accounting, Team Building, Internal Audit, Excel, Auditing, Process Improvement, Cash Flow, Cash Management, Corporate Tax, Financial Modeling, Leadership, Budgets, Microsoft Excel, Strategic Financial..., Risk Management, Financial Planning
Education
University of North Florida - College of Business Administration
MBA, Finance
University of North Florida - College of Business Administration
BA, Finance
Claudia Stickney's AT&T American Transtech Experience May 1990 - November 1996
Job HR Professional & Compliance Expert
Industry Telecommunications
Experience
Alcatel-Lucent May 1990 - November 2010
Lucent Technologies November 1995 - September 1999
AT&T American Transtech May 1990 - November 1996
Education
ADR Associates
Certified Mediator
Duquesne University
Liberal Arts
Equal Employment Advisory Council
Certificate, Equal Opportuity/Affirmative Action Specialist
Regis University
University of North Florida
Certificate of Paralegal
Alcatel-Lucent May 1990 - November 2010
Lucent Technologies November 1995 - September 1999
AT&T American Transtech May 1990 - November 1996
Education
ADR Associates
Certified Mediator
Duquesne University
Liberal Arts
Equal Employment Advisory Council
Certificate, Equal Opportuity/Affirmative Action Specialist
Regis University
University of North Florida
Certificate of Paralegal
Mark Nickerson's AT&T American Transtech Experience August 1986 - August 1994
Job Treasury Consultant at SunGard
Industry Information Technology and Services
Experience
SunGard July 2012 - Present
Oceanside Systems 1995 - June 2012
Payformance Corporation February 2006 - October 2009
City of Jacksonville May 2001 - January 2002
Champion International November 1995 - August 2000
Paul Davis Restoration August 1994 - March 1995
AT&T American Transtech August 1986 - August 1994
Florida Taxwatch 1979 - 1980
Skills
ASP, SQL, HTML, Lotus Notes, Outlook, VBScript, Windows 7, Windows Server, Unix, Linux, TCP/IP, System Administration, T-SQL, IIS, Oracle, ASP.NET, Agile Methodologies, Microsoft SQL Server, Databases, SDLC, Web Services
Education
Florida State University 1977 — 1979
B.S., Economics
SunGard July 2012 - Present
Oceanside Systems 1995 - June 2012
Payformance Corporation February 2006 - October 2009
City of Jacksonville May 2001 - January 2002
Champion International November 1995 - August 2000
Paul Davis Restoration August 1994 - March 1995
AT&T American Transtech August 1986 - August 1994
Florida Taxwatch 1979 - 1980
Skills
ASP, SQL, HTML, Lotus Notes, Outlook, VBScript, Windows 7, Windows Server, Unix, Linux, TCP/IP, System Administration, T-SQL, IIS, Oracle, ASP.NET, Agile Methodologies, Microsoft SQL Server, Databases, SDLC, Web Services
Education
Florida State University 1977 — 1979
B.S., Economics
Kevin Hodgkins's AT&T American Transtech Experience April 1989 - August 1995
Job High School Mathematics Teacher
Industry Higher Education
Experience
Cedar Key School August 2011 - Present
Convergys January 1995 - January 2009
AT&T American Transtech April 1989 - August 1995
Skills
Mathematics
Education
University of Kentucky 1983 — 1987
Bachelor of Science, Mathematics
Cedar Key School August 2011 - Present
Convergys January 1995 - January 2009
AT&T American Transtech April 1989 - August 1995
Skills
Mathematics
Education
University of Kentucky 1983 — 1987
Bachelor of Science, Mathematics
Dahlia Lawrence's AT&T American Transtech Experience September 1995 - June 1998
Job Senior IT Programmer Analyst at Florida Power & Light
Industry Information Technology and Services
Experience
Florida Power & Light June 2011 - Present
Florida Power & Light June 1998 - June 2011
AT&T American Transtech September 1995 - June 1998
Skills
Unix Shell Scripting, SQL Server, Sybase, Oracle SQL, Interpersonal Skill, COBOL, Problem Solving, Project Management, Visual C#, Business Intelligence, Data Migration, Oracle, PL/SQL, PowerBuilder, SQL
Education
Nova Southeastern University 2000 — 2003
MBA, Business
Florida State University - College of Business 1991 — 1995
1995, Management Information Systems
Florida Power & Light June 2011 - Present
Florida Power & Light June 1998 - June 2011
AT&T American Transtech September 1995 - June 1998
Skills
Unix Shell Scripting, SQL Server, Sybase, Oracle SQL, Interpersonal Skill, COBOL, Problem Solving, Project Management, Visual C#, Business Intelligence, Data Migration, Oracle, PL/SQL, PowerBuilder, SQL
Education
Nova Southeastern University 2000 — 2003
MBA, Business
Florida State University - College of Business 1991 — 1995
1995, Management Information Systems
Betty Jean Burgess's AT&T American Transtech Experience 1983 - 1999
Job Substitute Teacher with Kelly Services
Industry Staffing and Recruiting
Experience
AT&T American Transtech 1983 - 1999
Skills
Recruiting, Training, Coaching, Interviews, Talent Acquisition, Human Resources, Employee Relations, Applicant Tracking..., Staff Development, Resume Writing
Education
University of North Florida - College of Business Administration 1980 — 1983
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Florida Community College at Jacksonville
Associate in Arts, Business
AT&T American Transtech 1983 - 1999
Skills
Recruiting, Training, Coaching, Interviews, Talent Acquisition, Human Resources, Employee Relations, Applicant Tracking..., Staff Development, Resume Writing
Education
University of North Florida - College of Business Administration 1980 — 1983
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Florida Community College at Jacksonville
Associate in Arts, Business
Nadine Carswell's AT&T American Transtech Experience June 1986 - April 1994
Job Jacksonville Small and Emerging Business Manager at JEA
Industry
Experience
JEA 2006 - Present
JEA October 1999 - April 2006
JEA October 1996 - October 1999
AT&T American Transtech June 1986 - April 1994
The Charter Company 1981 - 1986
Deloitte 1976 - 1981
Skills
Accounting, Small Business..., Human Resources, Supplier Diversity, College Teaching
Education
Florida State University 1976 — 1978
Masters of Accountancy, Accounting
Mercer University 1968 — 1972
Bachelor's degree, magna cum laude, Mathematics and Computer Science
JEA 2006 - Present
JEA October 1999 - April 2006
JEA October 1996 - October 1999
AT&T American Transtech June 1986 - April 1994
The Charter Company 1981 - 1986
Deloitte 1976 - 1981
Skills
Accounting, Small Business..., Human Resources, Supplier Diversity, College Teaching
Education
Florida State University 1976 — 1978
Masters of Accountancy, Accounting
Mercer University 1968 — 1972
Bachelor's degree, magna cum laude, Mathematics and Computer Science
Darlene Nix's AT&T American Transtech Experience November 1984 - March 1998
Job The Help at K & D
Industry Government Administration
Experience
Berrien January 1999 - August 2011
Berrien County Board of Commissioners January 1999 - August 2011
Berrien County Board of Commissioners January 1999 - June 2006
Matrixx Marketing March 1998 - August 1998
AT&T American Transtech November 1984 - March 1998
Skills
Microsoft Excel, Microsoft Office
Education
Wiregrass Technical College 2004 — 2007
General Studies; Business Operations
Carl Vinson Institute
Cheonggang Academy
General Studies; Computer Operations
Florida Community College
Berrien January 1999 - August 2011
Berrien County Board of Commissioners January 1999 - August 2011
Berrien County Board of Commissioners January 1999 - June 2006
Matrixx Marketing March 1998 - August 1998
AT&T American Transtech November 1984 - March 1998
Skills
Microsoft Excel, Microsoft Office
Education
Wiregrass Technical College 2004 — 2007
General Studies; Business Operations
Carl Vinson Institute
Cheonggang Academy
General Studies; Computer Operations
Florida Community College
Thomas Rubalcave's AT&T American Transtech Experience January 1990 - September 1998
Job Computer Software Professional
Industry Computer Software
Experience
Wipro Consulting Group October 2011 - February 2012
Bank of America Financial Group April 2005 - October 2011
Extract-Transform September 1999 - October 2011
Bank of America 1999 - 2011
Cnslt- Allstate Financial Group January 2005 - April 2005
Arch-Eng - Bank of America Asset Management Group March 1999 - June 2004
Interim Tech – BC/BS of Florida October 1998 - March 1999
AT&T American Transtech January 1990 - September 1998
AT&T January 1977 - May 1998
Skills
SDLC
Education
Lewis University 1986 — 1990
Bachelor's degree, Comp Sci/Business
Joliet Jr. College
AA, Computer Science
Lewis University
BA, Computer Science / Business
Nova South Eastern University
None -MBA Classes, Business
Wipro Consulting Group October 2011 - February 2012
Bank of America Financial Group April 2005 - October 2011
Extract-Transform September 1999 - October 2011
Bank of America 1999 - 2011
Cnslt- Allstate Financial Group January 2005 - April 2005
Arch-Eng - Bank of America Asset Management Group March 1999 - June 2004
Interim Tech – BC/BS of Florida October 1998 - March 1999
AT&T American Transtech January 1990 - September 1998
AT&T January 1977 - May 1998
Skills
SDLC
Education
Lewis University 1986 — 1990
Bachelor's degree, Comp Sci/Business
Joliet Jr. College
AA, Computer Science
Lewis University
BA, Computer Science / Business
Nova South Eastern University
None -MBA Classes, Business
Nancy Dreicer's AT&T American Transtech Experience 1983 - 1993
Job CEO at Chappell Schools
Industry Education Management
Experience
Chappell Schools October 2012 - Present
AT&T American Transtech 1983 - 1993
Skills
Bottom-Line Results, Operational Oversight, Community Outreach, Communications..., Change Champion, Bottom Line Results, Non-profit..., Child Welfare, GSM, Public Speaking, Strategic Planning, Program Management, Team Building, Fundraising, Nonprofits, Organizational..., Volunteer Management, Leadership Development, Leadership
Education
IMD Business School 1996 — 1997
Business Administration and Management, General
Aspen Institute 1985 — 1985
Organizational Leadership
Harvard University 1979 — 1980
Executive Change Management
Douglass College 1967 — 1971
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Chappell Schools October 2012 - Present
AT&T American Transtech 1983 - 1993
Skills
Bottom-Line Results, Operational Oversight, Community Outreach, Communications..., Change Champion, Bottom Line Results, Non-profit..., Child Welfare, GSM, Public Speaking, Strategic Planning, Program Management, Team Building, Fundraising, Nonprofits, Organizational..., Volunteer Management, Leadership Development, Leadership
Education
IMD Business School 1996 — 1997
Business Administration and Management, General
Aspen Institute 1985 — 1985
Organizational Leadership
Harvard University 1979 — 1980
Executive Change Management
Douglass College 1967 — 1971
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Nathaniel Springer's AT&T American Transtech Experience February 1984 - May 1987
Job Retail Professional
Industry Retail
Experience
BJ's Wholesale Club 2005 - 2013
Own Real Estate Rental Business February 2005 - October 2005
Keith Pierson Toyota January 2003 - February 2005
AT&T February 2001 - December 2002
Citibank Universal Card Services May 1987 - January 2001
AT&T American Transtech February 1984 - May 1987
Sissine's Office Systems September 1983 - February 1984
Frank Griffin Chrysler Jeep October 1982 - September 1983
Education
State University of New York at Albany 1970 — 1970
Graduate of Certification (Completion 456 hours of Instruction), Computer Operations and Electronic Data Processing
BJ's Wholesale Club 2005 - 2013
Own Real Estate Rental Business February 2005 - October 2005
Keith Pierson Toyota January 2003 - February 2005
AT&T February 2001 - December 2002
Citibank Universal Card Services May 1987 - January 2001
AT&T American Transtech February 1984 - May 1987
Sissine's Office Systems September 1983 - February 1984
Frank Griffin Chrysler Jeep October 1982 - September 1983
Education
State University of New York at Albany 1970 — 1970
Graduate of Certification (Completion 456 hours of Instruction), Computer Operations and Electronic Data Processing