Blue Cross Blue Shield of Illinois
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, IL CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Prime Therapeutics, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Blue Cross Blue Shield of Illinois Employees
Blue Cross Blue Shield of Illinois June 2006 - Present
Skills
Health Insurance, Insurance, HIPAA, Healthcare Management, Microsoft Excel, Public Speaking, Claim, Employee Benefits, Managed Care, Medicare, Project Management, Program Management, Cross-functional Team...
Education
Joliet Junior College
Associate of Arts (AA), Computer Science
Arthur J. Gallagher and Co. November 2011 - Present
Baxter International Inc. September 2011 - October 2011
Cengage Learning November 2010 - March 2011
Arthur J. Gallagher & Co August 2007 - December 2010
Project Leadership Associates (formerly Nexus Consulting Group) January 2001 - July 2007
Blue Cross Blue Shield of Illinois January 1999 - January 2001
Accenture (formerly Andersen Consulting) January 1997 - January 1999
Skills
Cognos, Business Intelligence, Data Warehousing, Data Integration, Data Modeling, Business Analysis, ETL, Requirements Analysis, Process Improvement, SDLC, SSIS, OLAP, Analytics, Business Intelligence...
Education
Bradley University
Bachelor, Liberal Arts and Sciences
Health Dimensions Group December 2012 - Present
Health Dimensions Group June 2003 - December 2012
BDO Seidman, LLP October 1999 - June 2003
West Suburban Hospital Medical Center November 1996 - September 1999
Blue Cross Blue Shield of Illinois July 1990 - November 1996
Skills
Finance, Medicaid, Medicare, Healthcare, Financial Analysis, Hospitals, Managed Care, Revenue Cycle, HIPAA, Healthcare Consulting, Healthcare Information..., Long-term Care
Education
Eastern Illinois University 1986 — 1990
Bachelor of Science, Accounting
Watchfire Signs September 2015 - Present
Cellular One of East Central Illinois April 2012 - September 2015
Blue Cross Blue Shield of Illinois January 2006 - April 2012
Illinois Title Loans September 1999 - September 2005
Skills
Mobile Devices, Troubleshooting, Call Centers, Cellular Communications, Customer Satisfaction, GSM, Microsoft Office, Customer Retention, Customer Service, Wireless, Windows 7, Mobile Communications, Mobile Applications, PC building, Health Insurance, Research, Telecommunications, Computer Hardware, Computer Repair, Computer Maintenance, Loan Servicing, Management, VoIP, Photoshop, Cash Management, Collections, Customer Advocacy, Health Advocacy, Healthcare Management, Medical Terminology, Problem Solving, Creative Problem Solving, Employee Benefits, Claims Resolution, Claims Investigations, Product Management
Education
Danville Area Community College 1993 — 1996
Industrial Electronics Technology/Technician
Schlarman High School 1989 — 1993
Groupon July 2014 - Present
Groupon January 2011 - June 2014
Clearwire August 2009 - November 2010
Pro Sports Experience, LLC November 2008 - May 2009
Blue Cross Blue Shield of Illinois June 2006 - August 2008
Skills
Salesforce.com, Marketing, Social Media Marketing, Social Media, Account Management, Data Analysis, Sales, Market Research, Recruiting
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2011 — 2015
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
DePaul University 2005 — 2009
Bachelor of Science, Marketing Major with a Concentration in Sales Leadership
Blue Cross Blue Shield of Illinois April 2004 - Present
Tier Technologies March 2001 - April 2004
American Horizon 2000 - 2001
The SCA Group February 1995 - May 2000
Coopers & Lybrand 1986 - 1995
Skills
Process Improvement, Business Process..., Business Analysis, Program Management, Risk Management, SDLC, Change Management, PMP, Access, Strategic Planning, Vendor Management, Sarbanes-Oxley Act, Project Management, PeopleSoft, Security, Leadership, Management, Training, Management Consulting, Business Intelligence, PMO, Information Technology, ERP
Education
DePaul University 1991 — 1995
BS, Accounting
Special Olympics Texas 2011 - 2013
Independent Contractor 2010 - 2010
Doctors Without Borders (MSF) 2009 - 2009
Inner Harbour Hospital (DBA Youth Villages) 2006 - 2008
St. Vincent de Paul Society 2004 - 2006
Habitat for Humanity - Cobb County 1999 - 2001
Blue Cross Blue Shield Association 1997 - 1999
Blue Cross Blue Shield of Illinois 1984 - 1997
Skills
Fundraising, Grant Writing, Non-profits, Event Management, Volunteer Management, Public Relations, Writing, Research, Special Events, Strategic Planning, Editing, Event Planning, Budgeting, Supervisory Skills, Budgets, Community Outreach, Nonprofits, Program Development, Annual Giving, Community Development, Planned Giving, Philanthropy, Board Development, Charities, Stewardship, Grants, Non-profit..., Media Relations, Prospect Research
Education
DePaul University 1995 — 1999
M.S. Management of Public Services, Nonprofit and Government Management
Murray State University 1979 — 1982
B.A., English, Spanish
Apex Systems January 2013 - August 2013
Resources Global Professionals August 2011 - January 2013
UBS Investment Bank February 2011 - July 2011
CNA Insurance June 2010 - September 2010
Blue Cross Blue Shield of Illinois September 2009 - December 2009
Acresso Software March 2009 - September 2009
HSBC October 2008 - November 2008
Northern Trust February 2008 - August 2008
UBS Investment Bank May 2007 - December 2007
Northern Trust March 2007 - May 2007
Skills
Business Process, Procurement, Vendor Management, Strategic Sourcing, Contract Negotiation, System Deployment, Contract Management, Purchasing, Supply Management, Inventory Management, PeopleSoft, Spend Analysis, Business Analysis, Risk Management, Program Management, Sourcing, Networking, Global Sourcing, Negotiation, Budgets, Change Management, Process Improvement, Project Management, SharePoint, Management Consulting, Project Planning, Financial Analysis, CRM, Team Leadership, Analysis, Strategy, Software Documentation, Licensing, Business Development, Business Process..., SAP, Lotus Notes, Strategic Planning, Information Technology, Software Licensing, Leadership, IT Asset Management, Requirements Analysis, Professional Services, Forecasting, Team Building, Visio, Account Management, Management, Cross-functional Team...
Education
DePaul University
Truven Health Analytics July 2015 - Present
Truven Health Analytics September 2014 - July 2015
Walgreens May 2014 - September 2014
bswift September 2013 - January 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2011 - September 2013
Blue Cross Blue Shield of Illinois March 2009 - September 2011
Blue Cross Blue Shield of Illinois May 2006 - March 2009
Ameriprise Financial February 2006 - April 2006
Illinois Public Health Institute April 2004 - April 2006
Saint Francis Healthcare BCBSIL HMO Management Site April 2003 - April 2004
Skills
Analysis, Business Analysis, Health Insurance, Healthcare, Insurance, Management Consulting, Process Improvement, Visio, Strategic Planning, Employee Benefits, Strategy, Leadership, Marketing, Consulting, Project Management
Education
Northwestern University 2011 — 2014
Master of Fine Arts (MFA), MFA Creative Writing
Keller Graduate School of Management of DeVry University 2004 — 2005
MBA, Business
University of Illinois at Chicago 1998 — 2002
BA, English
Blue Cross Blue Shield of Illinois January 2001 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1988 - January 2001
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1985 - October 1988
Skills
Expert in Microsoft..., Microsoft Office, Aspect Call Center..., Cisco Call Manager, Cognos ReportNet, Avaya/Lucent Phone..., Call Center Scheduling, Peer Mentoring, Go to Person, Analytical Skills
Education
Eastern Illinois University 1980 — 1984
Bachelor of Science, Computer Mgt & Administrative Office Mgt
Franklin High School 1976 — 1980
Bachelor of Science, Administrative Office Management
University of Illinois system March 2014 - Present
Imperium Health Management, LLC June 2013 - January 2014
Advocate Trinity Hospital July 2007 - June 2013
Blue Cross Blue Shield of Illinois June 2007 - July 2011
Advocate Christ Medical Center September 2001 - June 2007
Skills
Nursing, Healthcare, Healthcare Management, Case Managment, Hospitals, Clinical Research, Inpatient, Acute Care, Treatment, Home Care, BLS, Critical Care, Utilization Management, Cpr Certified, Medical Terminology, Mental Health, Patient Safety, Patient Advocacy, EMR, Crisis Intervention
Education
Loyola University New Orleans 2010 — 2012
Master's degree, Health/Health Care Administration/Management
Chicago State University 1993 — 1999
Bachelor's of Science in Nursing, Nursing Education
doTERRA June 2015 - Present
Blue Cross blue shield of Illinois October 2014 - Present
Seasons Hospice & Palliative Care December 2013 - October 2014
Northwestern Memorial Hospital January 2011 - November 2013
Skills
BLS, ACLS, Healthcare, Hospitals, Inpatient, Nursing
Education
Chamberlain College of Nursing 2007 — 2010
BSN, Registered Nursing/Registered Nurse
Chamberlain College of Nursing
Bachelors science nursing, Nursing Science
None September 2014 - Present
Sojourner Truth House June 2012 - August 2014
Northwest Indiana Professional Network 2014 - 2014
Northwest Indiana Professional Network 2014 - 2014
Northwest Indiana Professional Network 2014 - 2014
Adecco Temporary Staffing January 2012 - April 2012
Blue Cross Blue Shield of Illinois January 2007 - April 2011
Blue Cross Blue Shield of Illinois/Kelly Services August 2006 - January 2007
Promotion Group Central July 2005 - April 2006
Amerigroup/Richard Michael Group May 2005 - July 2005
Skills
Software: Lotus 123,..., Microsoft Office, Customer Service, Microsoft Excel, Management, Public Speaking, Microsoft Word, PowerPoint, Community Outreach, Nonprofits, Strategic Planning
Education
Colorado Technical UniversityColorado
Master of Science, Management; Information Technology Management
Chicago State University
Bachelor of Science, Business Administration; Accounting
Chicago vocational High School
Chicago vocational High School
Colorado Technical UniversityColorado
Master's, Business AdministrationHuman Resource Management
Way Beyond Counseling and Coaching, LLP May 2015 - Present
Expanding Enterprises,Inc. March 2014 - Present
BMO Harris Bank February 2015 - May 2015
Instructional Designer/Developer at Abbott Labs November 2014 - December 2014
Blue Cross Blue Shield of Illinois May 2013 - March 2014
Crisis Prevention Institute April 2013 - May 2013
Expanding Enterprises, Inc. January 2013 - March 2013
International Foundation of Employee Benefit Plans July 2012 - December 2012
AT&T October 2009 - May 2011
Expanding Enterprises, Inc 2011 - 2011
Skills
Instructional Design, Captivate, E-Learning, Learning Management, Training, Blended Learning, Lectora, Needs Analysis, Instructor-led Training, Adult Education, Coaching, Organizational..., Presenter, ADDIE, Microsoft Office, SnagIt, Dreamweaver, Technical Training, Instructional Technology, PowerPoint, Content Development, Web-based Training, Flash, Graphic Design, Testing, Psychology, Educational Technology, Curriculum Design, E-learning Development, Distance Learning, Task Analysis, Information Mapping, Blended Learning..., Performance Improvement, Storyboarding, Performance Consulting, Training Delivery, Learning Management..., Staff Development
Education
Northern Illinois University 1996 — 1998
M.S.Ed., Instructional Technology
Aurora University 1993 — 1996
M.S.W., Mental Health Counseling/Counselor
Coe College 1979 — 1983
B.A., Psychology; Music Theory and Composition
Midwestern University September 2013 - Present
GM Financial September 2012 - September 2013
A Road 2 Learning July 2011 - July 2013
South West Orthopedic Designs August 2007 - September 2012
Waste Management August 2006 - July 2007
Tolleson Union High School District - Westview High School April 2004 - July 2006
Austin Center for Exceptional Students October 2002 - April 2004
Blue Cross Blue Shield of Illinois April 1998 - September 2002
Ace Hardware May 1996 - April 1998
Skills
Customer Service, CCNA, Windows, Teaching, Research, Testing, Microsoft Word, PowerPoint, Public Speaking
Education
Northern Illinois University 1993 — 1997
B.S. Computer Science, Computer Science
Glendale Community College
Cisco Certifications CCNA CCNA Wireless, Computer Sience
Saint Bernard Hospital August 2014 - Present
Ploutos Staffing, Inc June 2014 - August 2014
Circle Family Health Care Network February 2012 - June 2014
Blue Cross Blue Shield of Illinois October 2002 - June 2009
Illinois Catholic Health Association January 2000 - October 2002
American Society of Clinical Pathologists 1993 - 2000
National PTA June 1985 - June 1993
Skills
HIPAA, EMR, Healthcare, Medical Terminology, Hospitals, Access, Healthcare Information..., Customer Relations, Healthcare Management, Microsoft Office, Excel, EHR, Word, PowerPoint, Health, Insurance, Scheduling, Health Insurance, Teamwork, Writing, Visio, Process Scheduler, Policy, Microsoft Excel, Invoicing, Microsoft Word, Customer Service, Medical Records, ICD-9, Medicare, Software Documentation, Epic Systems, Medical Billing
Education
Northwestern College 2009 — 2011
Associate, Health Information Technology
DePaul University 1972 — 1976
Bachelor's, Music Therapy
JC Whitney February 1990 - June 2011
Quill 1984 - 1989
A. L. Randall Company 1983 - 1984
Zurich Insurance 1982 - 1983
Blue Cross Blue Shield of Illinois 1979 - 1981
Skills
Medical Terminology, Anatomy, HIPAA, Reimbursement..., Healthcare Reimbursement, Medical Ethics, Health Insurance, Patient Support, Customer Service, Oral & Written..., Procedure Review, Switchboard, Receptionist Duties
Education
Illinois State University
BS, English, Mass Communications
Joliet Junior College
Certificate, Health and Medical Administrative Services
Blue Cross Blue Shield of Illinois June 1992 - Present
Education
Northwestern University - Kellogg School of Management 2006 — 2008
Master of Business Administration (MBA)
Illinois State University 1988 — 1992
Bachelors of Science, Communication and Economics
Valence Health April 2015 - Present
MultiPlan April 2008 - March 2015
Blue Cross Blue Shield of Illinois November 2006 - March 2008
Van Duyn Associates, Inc. August 1995 - October 2006
The Revere Group 1993 - 1994
Unitech Systems, Inc.(now infogix) 1992 - 1993
Pitney Bowes Software Systems 1990 - 1992
R R Donnelly and Sons, Co. 1986 - 1989
Skills
Process Improvement, Healthcare, Insurance, Architecture, SDLC, Business Analysis, Software Project..., MS Project, Visio, Vendor Management, Requirements Analysis, Program Management, SharePoint, Agile Methodologies, IT Management, Strategic Planning, Databases, Integration, Cross-functional Team..., SOA, Business Intelligence, Software Development, Software Documentation, IT Strategy, Quality Assurance, Project Management, Management, Change Management, Enterprise Software, Analysis, Leadership, Web Services, Business Requirements, Project Planning
Education
Keller Graduate School of Management 1991 — 1994
Master of Business Administration
DePaul University 1987 — 1988
Certificate in Application Development
Calvin College 1982 — 1986
Bachelor of Arts Degree, Business Administration
Illiana Christian High School 1978 — 1982
Medline Industries 2012 - 2013
Prime Therapeutics July 2011 - July 2012
CVS Caremark Corporation October 2007 - December 2010
Blue Cross Blue Shield of Illinois 1998 - 2007
Skills
Employee Benefits, Medicaid, Cross-functional Team..., Sales, Salesforce.com, Pharmaceutical Industry, Contract Negotiation, HIPAA, Process Improvement, Team Building, Product Development, Management, Leadership, Marketing, Strategic Partnerships
Education
Bowling Green State University
BSBA, Human Resources Organizational Development
Upper St. Clair High School, Pittsburgh PA
Blue Cross Blue Shield of Illinois November 1994 - Present
Education
Florida Institute of Technology
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Robert Morris College
Associate of Science (AS), Computer Networking
JPMorgan Chase June 2012 - Present
Unix/DB/Tech Consulting January 2011 - June 2012
Blue Cross Blue Shield of Illinois April 2008 - December 2010
JPMorgan Chase (originally Bank One Corp) August 2000 - March 2007
Skills
unix, ksh, bash, Sybase, awk, perl, MS Project, SQL Server, tcl, SCJP, Sun Certified Java..., C, make, csh, sh, sed, ftp, sftp, rsync, MS Access, MS Excel, MS Word, Visio, Unix, Microsoft Word, Microsoft SQL Server, DB2, SQL, Databases, SDLC
Education
DePaul University 2006 — 2006
Certificates, J2EE Developer
Northwestern University 2004 — 2004
Certificate, IT Project Management
Mesirow Financial July 2015 - Present
Blue Cross Blue Shield of Illinois October 2005 - July 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1998 - October 2005
Skills
Account Management, Employee Benefits, Health Insurance, Underwriting, Insurance, Sales, Customer Retention, Sales Operations, Customer Satisfaction, Negotiation, New Business Development, Direct Sales, Contract Negotiation, Sales Management
Education
Indiana University Bloomington 1988 — 1992
BS, Business: Accounting & Finance
JPMORGAN CHASE 2013 - 2014
BLUE CROSS BLUE SHIELD OF ILLINOIS 2012 - 2013
Northern Trust 2010 - 2012
Northern Trust June 2000 - July 2010
BLUE CROSS BLUE SHIELD of ILLINOIS 1999 - 2000
KRAFT FOODS 1995 - 1999
Education
DeVry University-Illinois 1987 — 1990
Bachelor's of Science
DeVry University
Bachelor's Degree
Blue Cross Blue Shield of Illinois January 2012 - Present
Weiss Memorial Hospital February 2005 - January 2012
Skills
Medicare, Healthcare, Medicaid, Utilization Management, Nursing, Health Insurance, Microsoft Excel, Microsoft Office, Project Management, Microsoft Word, Healthcare Management, Hospitals, Managed Care, PowerPoint, Program Management, Healthcare Information..., Leadership, Patient Safety, Case Management, Case Managment, Motivational..., Health Coach, HIPAA, Training, Inpatient
Education
Kaplan University
MSN, Education
Lorma College of Nursing
Bachelor of Science in Nursing, Health
Blue Cross Blue Shield of Illinois May 1993 - Present
Blue Cross Blue Shield of Illiniois May 1993 - January 1998
IVI Travel January 1989 - April 1993
Skills
Public Speaking, Insurance, Process Improvement, Retirement Planning, Business Analysis, SDLC, Program Management, Investments, Finance, Vendor Management, Budgets, Project Management, Leadership, Strategic Planning
Education
Illinois College 1981 — 1985
BS, Economics & Business Administration
Loyola University Medical Center January 2014 - Present
Loyola University Health System November 2012 - Present
Riverside Health Systems July 2011 - January 2012
Sentara Healthcare October 2008 - March 2011
Blue Cross Blue Shield of Illinois June 2005 - May 2008
Blue Cross Blue Shield of Illinois January 2003 - June 2005
Blue Cross Blue Shield of Illinois January 2002 - January 2003
Anthem Wellpoint July 2001 - January 2002
Skills
A/R analysis, A/R Management, Accounting, Advanced Internet Use /..., Auditing, Benefits Management, Budget Monitoring, Business Valuation, Collections, Contract Reimbursement, CPT, Databases, Extensive Financial..., Financial Forecasting, Financial Reporting, General Ledger, HCPCS, ICD-9, Mass Data Manipulation, Not-for-profit, Operating Budgets, Operations Management, Pivot Tables, Problem Solving, Revenue Cycle, Revenue Recognition, Risk Management, Sarbanes-Oxley Act, SEC, Spreadsheets, Vlookups, Healthcare, Outlook, Accounts Receivable, Vlookup, Insurance, Process Improvement, Budgets, Customer Service
Education
Indiana Wesleyan University 2010 — 2012
Master of Business Administration, Applied Management, 3.62
Purdue University 2000 — 2007
Bachelor of Science, Accounting
Blue Cross Blue Shield of Illinois 2011 - Present
Que Baby Enterprises & Busy by Lynne June 2003 - Present
Celtic Insurance Company 2003 - 2007
CCH Incorporated, a Wolters Kluwer business 2001 - 2003
Skills
Team Building, Community Outreach, Public Relations, Public Speaking, Nonprofits, Social Media, Event Planning, Customer Service, Outlook, Microsoft Office, Team Leadership, Facilitation, Training & Development, Attention to Detail, Cross Functional Team..., Problem Solving, Appointment Scheduling, Creative Writing, Speech Writing, Peer Mentoring, Mentoring New Hires, Business Coaching, Voice Over, Volunteer Recruiting, Non-profit Volunteering, Volunteer Training, Presentations, Inspiring Leadership
Education
East-West Univesity
AA, Behavioral Sciences
Chicago State University
Pyschology
Neal F.Simeon Vocational School
High School Diploma, Vocal Music and Business Management
Braveheart Management, LLC August 2013 - Present
AlignOrg Solutions - Differentiation by Design August 2013 - August 2014
ACT August 2010 - June 2013
Diversity Focus September 2009 - July 2010
Navistar February 2008 - February 2009
PepsiAmericas, Inc March 2007 - January 2008
HNI Corporation September 2005 - February 2007
Hewitt Associates April 2000 - September 2003
Blue Cross Blue Shield of Illinois 1990 - 2000
Skills
Employee Relations, Organizational Design, Change Management, Talent Management, Organizational..., Process Improvement, Strategic Planning, Succession Planning, Employee Engagement, Organizational..., Talent Acquisition, Performance Management, Onboarding, Leadership Development, Compensation, Workforce Planning, HR Policies, Interviewing, Organizational Change, Instructional Design, HR Strategy, Coaching, Talent Development, HR Consulting, Executive Coaching, Team Building, Full-cycle Recruiting, Policy, Staff Development, Talent Assessment, Career Development, Technical Recruiting, Recruitment/Retention, Culture Change, Appreciative Inquiry, Recruiting, Interviews, Personnel Management, Program Management, Workshop Facilitation, Leadership, Deferred Compensation, Training, SDLC, Training Delivery, Project Management, Human Resources, Conflict Resolution, Career Counseling, Career Management
Education
Weatherhead School of Management at Case Western Reserve University 2015 — 2018
Doctor of Philosophy (Ph.D.), Management, Designing Sustainable Systems
Georgetown University
Post Graduate, Organization Consulting & Change Leadership
University of Iowa
Visiting Scholar, College of Education, Center for Evaluation and Assessment
University of Illinois at Urbana-Champaign
MS, Labor and Employment Relations
University of Illinois at Urbana-Champaign
BS, Psychology
Blue Cross Blue Shield of Illinois August 2006 - May 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2001 - August 2006
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1994 - June 2001
Skills
Business Analysis, Visio, Data Analysis, Business Requirements, SDLC, SharePoint, Requirements Gathering, Access, Microsoft Office, PowerPoint, Microsoft SQL Server, Metrics, Model Audit Rule, Cognos, User Acceptance Testing, Business Intelligence, Process Improvement, Software Documentation
Education
Governors State University 2001 — 2003
MBA, Business
Chicago State University 1994 — 2001
Bachelors of Science, Accounting
Lindblom Technical 1986 — 1990
Blue Cross Blue Shield of Illinois April 2011 - February 2012
PepsiAmericas (nka PepsiCo, Inc.) May 2006 - May 2010
Ilene M. Wolf, P.C. March 1998 - April 2006
Law Offices of Franklin J. Furlett February 1985 - March 1998
Skills
Litigation Support, Real Estate, Forecasting, Corporate Governance, Family Law, Alternative Dispute..., Corporate Law, Litigation, Legal Research, Outlook, Litigation Management, Legal Writing, Management, Trials, Courts, Insurance, Mergers & Acquisitions
Education
Columbia College 2009 — 2010
Bachelor of Science
Judson University 2007 — 2008
Jacksonville Business and Careers Institute 1984 — 1985
Legal Assistant Program
Frontier Communications June 2010 - Present
Blue Cross and Blue Shield of Illinois October 1999 - April 2009
Blue Cross Blue Shield of Illinois January 1999 - January 2009
Blue Cross Blue Shield January 2001 - January 2004
Blue Cross Blue Shield March 2000 - January 2001
Blue Cross Blue Shield January 1999 - January 2000
Southwest Financial Bank January 1996 - January 1998
Skills
Excel, Word, PowerPoint, Executive Management, Public Speaking
Education
Illinois State University 2000 — 2004
B.S., Theater and Psychology
Illinois State University 1990 — 1994
Bachelors of Science, Theater Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
Blue Cross Blue Shield of Illinois April 2008 - Present
Thomson Healthcare September 2006 - April 2008
Metropolitan Life Insurance Company March 2001 - September 2006
Skills
Data Analysis, Analytics, Strategy, Process Improvement, Advantage Suite, Blue Insight, Leadership, Strategic Planning, DART, Accountable Care
Education
Ball State University 1991 — 1995
Bachelor of Science, Political Science/History
Navigant May 2015 - Present
Healthcare Consultant July 2014 - May 2015
Accountable Care Consortium February 2013 - June 2014
Valence Health November 2008 - January 2013
The Lowell Group, Inc. Healthcare Consulting September 1999 - October 2008
Towers Perrin 1997 - 1999
Blue Cross Blue Shield of Illinois 1991 - 1997
First Consulting Group 1988 - 1991
Arizona Department of Health Services 1987 - 1988
Central Arizona Health Systems Agency 1984 - 1986
Education
Arizona State University - W. P. Carey School of Business 1984 — 1988
M.S., Economics
Bradley University 1979 — 1983
B.A., International Studies
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 2007 - 2014
Blue Cross Blue Shield of Illinois January 2007 - January 2012
Fred A. Truglio & Associates October 2003 - April 2007
Law Office of Brustin & Lundblad January 2002 - October 2003
American General Insurance Company June 2001 - December 2001
Skills
Wordperfect, Legal Research, Westlaw, Legal Writing, Litigation Management, Litigation Support, Claim, Litigation, Notary Public, Legal Assistance, Product Liability, Insurance, Courts, Appeals
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
Bachelor, Technical Management / Criminal Justice
Robert Morris University - Illinois 1999 — 2001
Associates, Paralegal
Lambent Risk Insurance Broker August 2012 - August 2014
DIG Investment Club 2010 - 2013
BASHealth February 2012 - August 2012
Blue Cross Blue Shield of Illinois March 2004 - February 2010
Blue Cross Blue Shield of Illinois July 2001 - March 2004
WellPoint/Unicare Health Plans/Rush Prudential January 2000 - July 2001
Wellpoint/Unicare Health Plans/Rush Prudential October 1997 - January 2000
Audit Bureau of Circulations North America April 1995 - December 1998
South Central Community Services March 1992 - December 1994
First Chicago Corp May 1987 - March 1991
Skills
Process Improvement, Insurance, Project Management, Employee Benefits, Healthcare, Account Executives, RFP experience, Software Documentation, Health Insurance, Training, Policy, Management
Education
Northern Illinois University
Keller Graduate School of Management of DeVry University 2008 — 2010
MPM, Project Management, 3.76
Roosevelt University 1985 — 1989
BSBA, Business Administration
Moraine Valley Community College 2012 — 2012
Certification, Health Information/Medical Records Technology/Technician, Pass
Prudential Douglas Elliman Program AdministratorNewYork-PresbyterianJune 1997 - April 2009
Blue Cross Blue Shield of Illinois March 1992 - June 1997
Education
Northwestern University - Kellogg School of Management 1986 — 1989
M.B.A., Finance and Marketing
Butler University 1975 — 1979
B.A., Biology, French
McDonald's Corporation June 2014 - Present
Blue Cross Blue Shield of Illinois June 2012 - June 2014
GE July 2008 - June 2012
IBM September 2002 - July 2008
Microsoft July 1999 - September 2002
Comark Technology Services August 1995 - July 1999
Skills
Digital Commerce, Cloud Computing, Mobile Applications, Web Applications, eCommerce, ITIL, IT Service Management, Integration, Program Management, Leadership, Disaster Recovery, Management, Vendor Management, Process Improvement, Strategic Planning, Data Center, System Deployment, Infrastructure, IT Management, Servers, Technical Support, Troubleshooting, Networking, Windows, Testing, Quality Assurance, Information Technology, Conflict Resolution, Contract Negotiation, Hardware, Security, Team Management, Cross-functional Team..., PMP, Incident Management, Databases, Resource Management, Exceptional leadership, Problem Solving, Contract Negotiations, Budgeting & Staffing, Strong verbal and..., Self-motivated,..., Accuracy and Attention..., Tolerant and flexible,..., Organization and..., Problem analysis, use..., IT Operations Management, ITSM Management, Project Management
Education
Skema - Ceram European School of Business
Master of Science (M.S.), Business Management
ESM - Ecole Superieure de Management
Bachelor of Science (B.S.), Management Information Systems
HACC, Central Pennsylvania's Community College
Associate of Arts (A.A.), Computer Information Systems
Blue Cross Blue Shield of Illinois May 2011 - Present
HCSC November 2008 - May 2011
Blue Cross November 2006 - November 2008
CCC Information Services October 2003 - November 2006
CCC Information Services 2003 - 2006
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2009 — 2011
MBA, Finance
Harvard University 1997 — 2001
Economics
Richwoods High School 1993 — 1997
Diploma, College Prep
REM Creative Group May 2011 - Present
REM Creative 2011 - Present
various January 2006 - Present
All Roads August 2012 - August 2014
Blue Cross Blue Shield of Illinois February 2010 - 2013
Skills
SEO copywriting, Website Copy, Press Releases, Web Content, Marketing Copy, SEO, Editing, Copy Editing, Blogging, Copywriting, Social Media, Newsletters, Journalism, Proofreading, Online Marketing, Web Content Management, Content Development, Social Media Marketing, Digital Media, Email Marketing, SEO Copywriting
Education
Pennsylvania State University 2007 — 2011
M.A; 2008, Public Administration
Capital College, Pennsylvania State University 2004 — 2008
Master of Public Administration, Master of Public Administration
Florida Atlantic University 2004 — 2008
B.S; 2004, Political Science
Blue Cross Blue Shield of Illinois October 2013 - Present
Bon Appetit Management Company October 2005 - August 2013
Wheaton College 2005 - 2013
Target April 2004 - October 2005
ARAMARK October 2002 - February 2004
Marriott International June 2001 - June 2002
Skills
Catering, Event Planning, Food & Beverage, Food Service, Event Management, Food, Menu Development, Hospitality Management, Hospitality, Banquets, Fine Dining, Restaurants, Corporate Events, Cuisine, Restaurant Management, Culinary Skills, Hospitality Industry, Recipes, Customer Service, Leadership, Team Building, Management, Training, Human Resources, Interviewing Skills
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (MBA), Human Resources Management and Services, 3.4 GPA
Southern Illinois University, Carbondale 1996 — 2001
Bachelor of Applied Science (B.A.Sc.), Hotel, Motel, and Restaurant Management
Southern Illinois University, Carbondale 1996 — 2001
Bachelor of Science, Hotel, Motel, and Restaurant Management
American General Life Companies is now part of the AIG Family! 2012 - Present
AIG American General February 2010 - Present
AIG American General August 2009 - February 2010
AIG American General September 2006 - August 2009
AIG American General December 2005 - September 2006
Blue Cross Blue Shield of Illinois January 2004 - December 2005
Blue Cross Blue Shield of Illinois September 2002 - December 2003
Skills
Insurance, Health Insurance, Employee Benefits, Visio, Access, Life Insurance, Business Analysis, Risk Management, Outlook, Customer Service, Training, Retirement, Process Improvement, Customer Satisfaction, Leadership, Microsoft Excel, Software Documentation
Education
Eastern Illinois University 1997 — 2001
Bachelor of Science, Business; Administrative Information Systems
Karen Doane Photography October 2007 - Present
Blue Cross Blue Shield of Illinois February 2005 - November 2010
Skills
Wedding Photography, Photography
Education
Greenville College
Stingley Design September 2009 - Present
Redmoon Theater Company July 2008 - September 2008
The Northern Trust November 1995 - April 2006
Blue Cross Blue Shield of Illinois September 1993 - July 1995
Washington National Insurance Company May 1990 - September 1993
Trans Union Credit Information Company September 1987 - May 1990
Skills
Graphic Design, Dreamweaver, Photoshop, Photography, Illustrator, Adobe Creative Suite, Brochures, InDesign, Layout, QuarkXPress, Trade Shows, Illustration
Education
Illinois Institute of Art 2006 — 2009
Visual Communications
University of Illinois at Chicago 1981 — 1986
Mathematics and Computer Science
Midwest Certified Insurance Agency May 2000 - Present
KEEN Chicago (Kids Enjoy Exercise Now, Chicago) 2005 - 2013
Blue Cross Blue Shield of Illinois September 1994 - February 2000
Northwestern Mutual Life May 1987 - September 1994
Skills
Long Term Care, Small Business, Health Insurance, Insurance, Life Insurance, Employee Benefits, Sales, Long-term Care, Marketing, Underwriting, Estate Planning, Claim, Health Savings Accounts, Retirement, Leadership, Healthcare Management, Nonprofits, Program Management, Budgets
Education
DePaul University 1981 — 1985
Bachelor of Science, Operations Management
Nettlehorst
Florida Blue June 2013 - Present
Florida Blue March 2012 - June 2013
Provena United Samaritans Medical Center October 2010 - October 2011
Blue Cross Blue Shield of Illinois March 2008 - September 2010
Coldwell Banker Honig-Bell January 2007 - April 2009
Sleep Inn & Suites March 2003 - April 2008
Skills
Multitasker, Researcher, Highly Analytical, Prompt, Efficient, Dedicated, Reliable, Claims, Hospitals, Billing, Healthcare, Insurance, Word, Excel, Customer Service, Health, Administration, Microsoft Office, General Insurance, Health Insurance, Employee Benefits, Medicare Supplements, Reserving, Group Health, Microsoft Word, Call Centers, Account Management, Customer Retention, Finance, Claim, Microsoft Excel, Medicare, Sales, Team Building
Education
Franklin University 2009 — 2011
Bachelors of Science, Business Administration
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - Present
The TriZetto Group July 2011 - April 2012
Blue Cross Blue Shield of Illinois April 2011 - July 2011
Wellpoint 2007 - March 2010
WellPoint 2003 - 2007
WellPoint 2001 - 2003
WellPoint 1999 - 2001
Unicare 1997 - 1999
Skills
Health Insurance, Business Analysis, Project Management, Product Development, Operations Management, COBRA, Insurance, Managed Care, Process Improvement, SDLC, Vendor Management, Cross-functional Team..., Product Management, Healthcare, Strategic Planning, Claim, Employee Benefits, HIPAA, Management, Medicare, Project Delivery, Strategic Consulting, Strategic Thinking, Training
Education
Illinois State University
B.S., Occupational Safey
EPCHS
EPCHS
MicroTrain
Six Sigma Green Belt Training
MicroTrain
Business Analysis Workshop
Right Management
HappyFamily Brands May 2009 - Present
SPM Advertising July 2000 - January 2002
Blue Cross Blue Shield of Illinois July 1998 - July 2000
Anthroposophical Society October 1997 - May 1998
Skills
Advertising, Marketing Communications, Marketing Strategy, Event Planning
Education
Eastern Illinois University
Bachelor of Applied Science (B.A.Sc.), Consumer Economics
Connect Hearing US, a Sonova Company August 2014 - Present
Management Recruiters of Chicago-Far West January 2014 - May 2014
Blue Cross Blue Shield of Illinois October 2006 - January 2013
Metro Chicago Healthcare Council July 1998 - February 2006
Doctors Hospital of Hyde Park January 1996 - June 1998
Michael Reese Hospital May 1992 - January 1996
HUMANA, INC. Lucerne Medical Center September 1986 - May 1992
Skills
HTML, Photoshop, Interviews, Applicant Tracking..., Temporary Placement, Deferred Compensation, New Hire Orientations, Personnel Management, Employer Branding, Hiring, Screening, Background Checks, Benefits Administration, Job Descriptions, Policy, Staff Development, Compensation & Benefit, PeopleSoft, Program Management, Job Fairs, Taleo, Compensation & Benefits, Healthcare, Recruiting, Team Building, Training, Human Resources, Customer Service
Education
Lake Forest Graduate School of Management 2009 — 2013
MBA, Organizational Development
Bellarmine University
Bachelor of Arts (B.A.), Sociology and English
Woodman's Food Markets August 2015 - Present
none October 2014 - Present
Walgreens April 2004 - September 2014
Walgreens December 2003 - April 2004
Motorola April 1998 - April 2003
Preferred Staffing / Motorola April 1996 - April 1998
Blue Cross Blue Shield of Illinois September 1993 - March 1995
Skills
Inventory Management, Customer Service, Microsoft Office, Microsoft Excel, Access, Teamwork, Organizing, Production, Analytics, Process Scheduler, Project Planning, Social Media, Public Relations, Data Analysis
Education
Illinois State University 1989 — 1992
Bachelor's Degree, Commercial Recreation
Rock Valley College 1987 — 1989
Associates Degree, Liberal Arts
Midtronics April 2014 - Present
Onclick Commerce September 2007 - April 2014
Robis, Inc. November 2007 - September 2009
Granite Transformations July 2004 - September 2007
Chicago Consulting Actuaries November 1997 - May 2004
Blue Cross Blue Shield of Illinois October 1993 - October 1997
Follett Corporation October 1990 - September 1993
Skills
E-commerce, Google Analytics, Web Analytics, Email Marketing, Mobile Marketing, SEM, SEO, Leadership, PPC, Entrepreneurship, Web Marketing, Strategic Partnerships, Software Development, Software Project..., Relational Data Modeling, SQL, Java, CSS, Drupal, Joomla, Volusion, Magento, Object Oriented Modeling, Android Development, SQLite, HTML, JavaScript, REST, JSON
Education
Northwestern University 2013 — 2014
School of Continuing Studies, Mobile Application Development
DePaul University 1997 — 1999
Master of Science, Information Systems
Concordia University-Seward 1984 — 1988
BA, Business Adminsitration
UNITE HERE HEALTH January 2015 - Present
Intertek January 2012 - December 2014
Blue Cross Blue Shield of Illinois February 2011 - April 2012
JP Morgan Chase November 2010 - February 2011
Blue Cross August 2008 - November 2010
Fiserv January 2006 - August 2008
Skills
Business Analysis, SDLC, Vendor Management, Requirements Analysis, Visio, Software Documentation
Education
DePaul University 2009 — 2010
Masters Science, Information Systems
Devry University 2004 — 2008
Bachelors Science, Business Administration
College of DuPage 2001 — 2004
Associates Degree, Business
SwiftIQ April 2015 - Present
Freelance January 2000 - Present
Choose Energy April 2014 - April 2015
Sears Holdings Corporation August 2012 - April 2014
Jacobson Rost February 2012 - August 2012
Blue Cross Blue Shield of Illinois July 2011 - February 2012
Impact Networking April 2006 - July 2011
Knauer Incorporated January 2003 - August 2004
Skills
Angular.js, D3.js, CSS, Web Development, JavaScript, User Interface, User Experience Design, HTML, User Interface Design, HTML 5, Information Architecture, jQuery, Adobe Creative Suite, Mobile Applications, User Experience, PHP, Web Applications, Microsoft Office, HTML5, Graphic Design, Backbone.js, Front-end, Node.js, jQuery UI, jQuery Mobile, Mobile Devices, Mobile Internet, E-commerce, Enterprise Software, Data Architecture, MySQL, CSS3, MVC Architecture, RESTful WebServices, MongoDB, Web Hosting, Mac OS, OAuth
Education
Arizona State University 2004 — 2007
Architecture, Psychology
UC Berkeley February 2015 - Present
Duke University August 2004 - July 2014
Blue Cross Blue Shield of Illinois November 2001 - July 2002
Accenture February 2001 - September 2001
Ameritech February 1999 - November 2000
Anixter August 1994 - February 1999
Peace Corps June 1991 - June 1993
Bentley, Barnes and Lynn February 1988 - May 1991
Skills
Research, Budgeting, Public Speaking, Data Analysis, Staff Development, Microsoft Office, Strategic Planning, Customer Service, Problem Solving, Administration, Process Improvement, Higher Education, Program Development, Team Building, Change Management, Academic Libraries, System Administration, Library, Instructional Design, Collection Development, Information Literacy, Digital Libraries, Electronic Resources, Virtual Reference, Library Research, Library Management, Special Collections, Library Instruction, Library Science, Teaching, Information Retrieval, Analysis, Management, Project Management, Libraries
Education
University of North Carolina at Chapel Hill 2002 — 2004
MLS
Ball State University 1993 — 1994
MS
Augustana College 1983 — 1987
BA
Bloomin' Brands, Inc. May 2014 - Present
Teach for America June 2010 - June 2012
Teach for America September 2011 - June 2012
Clayton Holdings October 2012 - April 2014
Blue Cross Blue Shield of Illinois May 2007 - August 2009
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Data Analysis, Access, Microsoft Word, Spanish, Non-profits, Fundraising, Outlook, Research, Financial Analysis, Teamwork, Teaching, Customer Service, Leadership, Public Speaking, Staff Development, Budgets, Event Planning, Curriculum Design
Education
Marian College 2010 — 2012
Master of Arts in Teaching, Secondary Education and Teaching
Indiana University - Kelley School of Business 2006 — 2010
BSB, Finance, Business Economics & Public Policy
Blue Cross Blue Shield of Illinois 2014 - Present
Molex 2010 - 2012
Molex 2008 - 2010
Molex 2006 - 2008
Molex 2002 - 2006
Molex 2000 - 2002
Molex 1998 - 2000
Skills
Electronics, Manufacturing, Cross-functional Team..., SAP, Process Improvement, Product Management, Continuous Improvement, Testing, Project Management, Collaboration, SharePoint, Vendavo, SAP R/3, SAP BW, SAP HR, SAP Netweaver, SAP BI, SAP Portal, Stata, VBA, PowerPivot, Microsoft Office, Microsoft SQL Server, Oracle SQL, Oracle Enterprise..., Training, CRM, Product Marketing, SAP ERP
Education
Benedictine University 1998 — 2001
Bachelor of Science (B.S.), Computer Science
DeVry University
Digital Electronics
BeautiControl March 2008 - Present
Blue Cross Blue Shield of Illinois November 2007 - March 2012
Skills
Call Center, Requirements Gathering, Process Improvement, Vendor Management, Customer Service, Sales Management, Advertising, Online Advertising, Online Marketing, Direct Sales, Retail, Committees
Education
John Wood Community College 2010 — 2012
Associates, Liberal Arts
Western Illinois University 2001 — 2002
Liberty High School 1997 — 2001
Diploma, General Studies
Forsythe Technology December 2013 - Present
Forsythe Technology April 2010 - November 2013
Forsythe Technology September 2007 - March 2010
Independent Consultant June 2003 - September 2007
Equity Office Properties Trust February 2001 - June 2003
Blue Cross Blue Shield of Illinois 1991 - July 1998
Skills
Organizational..., Change Management, Executive Coaching, Team Building..., Instructional Design, Written & Oral..., Training Delivery, MBTI, DISC, Training, Organizational..., Strategy, Workshop Facilitation, Business Process..., Onboarding, Program Management, Coaching, Talent Management, Cross-functional Team..., Leadership, Human Resources
Education
Fielding Graduate University 2012 — 2013
Certificate in Evidence-Based Coaching, Human and Organizational Development
Loyola University Chicago 1998 — 2000
MSOD, Organization Development
University of Illinois at Urbana-Champaign 1983 — 1988
BA-Secondary Education, English, Secondary Education
Rockford NAACP January 2013 - Present
AZAR Foundation April 2014 - Present
Welcome Star Masonic Lodge #36 F. & A.M. (PHA) October 2005 - Present
Blue Cross Blue Shield of Illinois September 1997 - Present
Rockford NAACP January 2010 - Present
Olivet Nazarene University January 2007 - Present
Booker Washington Center 2004 - 2012
AT&T January 1993 - September 1997
Skills
Management, Statistics, Information Technology, Project Management, Strategic Planning, Public Speaking, Team Building, Coaching, Customer Service, Microsoft Office, Leadership, Leadership Development, Analysis, Program Management, Non-profits
Education
Capella University 2004 — 2009
Ph.D., Information Technology Management
THE SCHELLER BRADFORD GROUP January 1998 - Present
Martin's Point HealthCare June 2010 - 2012
Cincinnati & Dayton January 1994 - January 1998
Humana/ChoiceCare September 1994 - December 1997
CIGNA Healthcare November 1987 - August 1994
Local Group October 1985 - December 1987
Blue Cross Blue Shield of Illinois January 1983 - September 1985
Blue Cross Blue Shield of Illinois April 1980 - January 1983
Education
Xavier University - Williams College of Business 1996 — 1998
MBA, Business
Illinois College 1976 — 1979
High School, Liberal Arts
Xavier University 1998 Illinois College
Executive MBA Liberal Arts
Conversant Inc. March 2013 - Present
Reynolds Leveraged Services\ Pactiv corporation August 2011 - March 2013
Pactiv July 2011 - March 2013
Abbott July 2007 - August 2011
Blue Cross Blue Shield of Illinois February 2006 - February 2007
Thelen Sand & Gravel Inc September 2003 - December 2005
Skills
Servers, Technical Support, Help Desk Support, Windows, Lotus Notes, Hardware, Customer Service, Unix, VPN, Computer Hardware, Integration, Switches, Active Directory, Microsoft Excel, HTML, Windows 7, Troubleshooting, Microsoft Office, PowerPoint, Software Documentation, Software Installation, Teaching, BMC Remedy, Cisco VPN, Remote Troubleshooting, RAS, Technical Writing, Technical Documentation, Computer Network..., Technical Analysis, Technical Presentations, Dell PowerEdge Servers, Dell PowerVault, Dell OpenManage, Linux System..., Linux Desktop, Linux Server, Networking, Disaster Recovery, Information Technology, Routers, Management, Laptops, Process Improvement, Testing
Education
Southern Illinois University at Carbondale IL 2008 — 2013
Bachelor's Degree, Bachelor of Science in Electronic Systems Technologies w Specialization in Electronics Management
College of Lake County 1999 — 2006
Associate in Applied Sciences (A.A.S.), Computer/Information Technology Administration and Management
IMT Residential September 2011 - Present
KPMG April 2010 - August 2011
Blue Cross Blue Shield of Illinois May 2009 - April 2010
KPMG July 2006 - March 2009
Skills
Tax Research, Accounting, Tax, Tax Accounting, Corporate Tax, CPA, Finance, Financial Reporting, Financial Accounting
Education
Eastern Illinois University 2005 — 2006
MBA, Accounting
Eastern Illinois University 2003 — 2004
BS, Accounting
Olney Central College 2001 — 2003
Associate, Business
Evolent Health 2012 - Present
Northeastern University September 2011 - June 2012
UpToDate March 2011 - August 2011
Massachusetts General Hospital January 2010 - December 2010
Informed Clinical Sciences Corporation October 2006 - November 2008
Informed Clinical Sciences Corporation May 2005 - October 2006
WebMD November 1998 - December 2004
Children's Healthcare of Atlanta January 1992 - November 1998
Michael Reese Hospital 1979 - 1986
Blue Cross Blue Shield of Illinois 1973 - 1974
Skills
Healthcare, Healthcare Information..., Product Management, Hospitals, Informatics, Account Management, Strategic Marketing, Strategic Planning
Education
Northwestern University - Kellogg School of Management 1981 — 1985
MM
University of Chicago - School of Social Service Administration 1974 — 1976
MA
Indiana University Bloomington 1969 — 1973
BA
Blue Cross Blue Shield of Illinois January 2008 - Present
Blue Cross Blue Shield of Illinois January 2004 - December 2007
Blue Cross Blue Shield of Illinois November 2000 - December 2003
Eastern Illinois University January 1998 - May 2000
Oce June 1999 - September 1999
Southtown Paint and Wallpaper January 1997 - December 1997
Skills
Negotiation, Strategy Development, New Business Development, Sales Presentations, Group Presentations, Value Proposition, Business Strategy, Social Media, Marketing Strategy, Storytelling, Collaborative Problem..., Divergent Thinking, Strategy, Selling, Value Propositions, Marketing, Networking, Account Management, Salesforce.com, Technology
Education
Starter League 2012 — 2012
HTML/CSS, User Experience
Eastern Illinois University 1995 — 2000
Political Science, Speech Communications
St. Rita High School 1990 — 1994
Blue Cross Blue Shield of Illinois May 2003 - Present
Administrative Office of the Illinois Courts January 2000 - May 2002
America's Mortgage / Prudential 1987 - 2000
Wells Fargo Home Mortgage 1987 - 1999
Mid-America Computing 1982 - 1984
Skills
Networking, Vendor Management, System Administration, Process Improvement, Management, ITIL, Leadership, Project Management, Information Technology, Technical Support, Software Documentation, Disaster Recovery, IT Management, Customer Service, Visio
Education
Florida State University - College of Business 2013 — 2015
Certificate in Financial Planning, Finance and Financial Management Services
Cisco Networking Academy 2010 — 2011
Communications Networking
Mt. Zion Bible School, Ava, MO. 1979 — 1981
High School
University of Illinois Springfield
B.A., Management
University of Illinois Springfield
M.S., Management of Information Systems (MIS)
The University of Illinois at Urbana-Champaign, School of Social Work February 2013 - Present
AMICI MARINE MOTORWORKS INC January 2001 - Present
Heritage High School August 2008 - June 2012
AT&T Wireless; Rantoul, IL Call Center September 2003 - July 2004
Blue Cross Blue Shield of Illinois January 2003 - September 2003
TNS/NFO September 2000 - July 2002
TNS Intersearch(E&L) May 1999 - August 2000
Research International USA January 1998 - May 1999
Allstate Life Insurance Co October 1996 - December 1997
Maritz Marketing Research March 1993 - October 1996
Skills
Grant Administration, Budget Proposals, Budget Preparation, Grant Monitoring, Grant Coordination, Proposal Writing, Proposal Coordination, Project Coordination, Research Proposals, Microsoft Excel, Analysis, Process Management, PowerPoint, Excel, Data Analysis, Microsoft Office, Training, Microsoft Word, Access, Data anaysis and report..., Market Research, Marketing Research
Education
Illinois State University 2005 — 2007
BS, Biological Sciences/Teacher Education, Biological Sciences/Teacher Education; Marketing
DePaul University - Charles H. Kellstadt Graduate School of Business 1992 — 1996
MBA -- Marketing, Marketing and general business management.
Loyola University of Chicago 1981 — 1986
BBA, Personnel Management, Business Administration
GE Healthcare April 2014 - Present
GE Healthcare February 2012 - April 2014
MF Global January 2009 - February 2012
Bank of America October 2007 - December 2008
ABN AMRO April 1998 - September 2007
LaSalle Bank/ABN AMRO April 1998 - September 2007
Caremark April 1997 - March 1998
Blue Cross Blue Shield of Illinois June 1993 - March 1997
Skills
Banking, Risk Management, Financial Analysis, Financial Modeling, Portfolio Management, Financial Risk, Treasury Management, Capital Markets, Credit, Cash Management, Financial Services, Derivatives, Credit Risk, Equities, Process Improvement, Finance, Accounting, Analysis, Asset Management, Bloomberg, Business Analysis, Business Intelligence, Commercial Banking, Corporate Finance, Due Diligence, Credit Analysis, Enterprise Risk..., Executive Management, FX Options, Financial Reporting, Fixed Income, Internal Audit, Hedge Funds, Investment Banking, Leadership, Investments, Loans, Management, Mergers & Acquisitions, Operational Risk, Managerial Finance, Operational Risk..., Private Equity, Options, Relationship Management, Retail Banking, Securities, Sarbanes-Oxley Act, Strategic Financial..., Structured Finance
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1995 — 1998
MBA
University of Illinois at Chicago 1989 — 1993
BS
UnitedHealth Group April 2007 - Present
United Health Group September 2003 - April 2007
Home Access Health Care 2000 - 2002
Blue Cross Blue Shield of Illinois 1993 - 2000
Blue Cross Blue Shield Association 1980 - 1990
Skills
Analysis, Budgets, Call Center, Call Centers, Customer Service, Cross-functional Team..., Disease Management, Healthcare Management, Leadership, Product Marketing, Program Management, Strategic Planning, Team Building, Vendor Management
Education
University of Pittsburgh 1977 — 1980
MPH Health Care Adminstration
Hahnemann 1975 — 1977
MS, Mental Health Program Evaluation
Beloit College 1971 — 1975
BA
Hennessy & Roach December 2007 - Present
Blue Cross Blue Shield Of Illinois May 2006 - December 2007
Skills
Civil Litigation, Legal Writing, Trial Practice, Legal Research, Litigation, Trials, Appeals, Courts, Depositions, Litigation Management, Arbitration, Westlaw, Hearings
Education
DePaul University College of Law 2004 — 2007
Northwestern University 2000 — 2004
B.S.E.D., Social Policy
Health Care Service Corporation January 2015 - Present
Blue Cross and Blue Shield of Illinois (BCBSIL) - a division of Health Care Service Corporation November 2009 - January 2015
Financial Executives International Chicago Chapter 2010 - 2010
Illinois State Council of SHRM 2008 - 2010
Blue Cross Blue Shield of Illinois February 2006 - November 2009
Health Care Service Corporation March 2001 - February 2006
Health Care Service Corporation 1995 - 2001
Health Care Service Corporation 1990 - 1995
Skills
Account Management, Insurance, Management, Strategy, Sales, Marketing, Accounts Receivable, Cross-functional Team..., Health Insurance, Healthcare, Underwriting, Strategic Planning, Risk Management, Accounting, Business Process..., Change Management, Process Improvement, Financial Analysis
Education
DePaul University 1980 — 1982
MBA, Accounting
University of Illinois at Urbana-Champaign 1974 — 1978
BS, Finance
American Medical Association July 2010 - Present
American Medical Association June 2001 - July 2010
Blue Cross Blue Shield of Illinois January 1999 - January 2001
Met Life and UnitedHealthcare April 1986 - December 1999
Glen Oaks Medical Center 1982 - 1986
Delnor Community Hospital 1974 - 1980
Denver General Hospital, Boulder Memorial Hospital October 1970 - October 1974
Skills
Hospitals, Managed Care, Healthcare, Research, Nursing, Policy, Physicians, Health Policy, Patient Safety, Medicine, Public Health, Clinical Research, Treatment, Quality Improvement, Healthcare Consulting, Medicaid, Healthcare Information..., Disease Management, Surgery, Medicare, Healthcare Management, EMR, EHR, Health Education, Healthcare Industry, Informatics, Physician Relations, HIPAA
Education
Benedictine University 1992 — 1994
Graduate studies towards Master of Science, Health Education
University of St. Francis 1988 — 1991
Bachelor of Science degree, Nursing
St. John's Hospital School of Nursing 1966 — 1969
Diploma, Nursing
Relocated to Fairfield, CA. October 2013 - Present
Lawson Products July 2009 - June 2012
Lawson Products July 2009 - September 2009
Ajilon February 2009 - July 2009
Novarra, Inc. September 2005 - December 2008
Autodesk January 1998 - January 2005
Arch communications 1996 - 1997
Blue Cross/ Blue Shield of Illinois August 1990 - January 1996
Skills
Employee Relations, Talent Acquisition, Team Building, Sourcing, Account Management, Vendor Management, Human Resources, Salesforce.com, Employee Benefits, Negotiation, HRIS, Lotus Notes, Microsoft Office, Process Improvement, Microsoft Excel, Outlook, Screening Resumes, Microsoft Word, Office Management, Inventory Management, Taleo, Address Book, Administrative..., Leadership, Project Planning, Change Management, Contract Negotiation, Operations Management, Program Management, Strategic Planning, Budgets, Training, Purchasing, Coaching, Customer Satisfaction, Recruiting, Analysis, Hiring, Sales, Interviews, Performance Management, Sales Management, Project Management, Organizational..., New Hire Orientations, Time Management, SAP, Event Planning, Visio, Temporary Placement
Education
Eastern Illinois University 1970 — 1972
Illinois College 1969 — 1970
Cloud Sherpas November 2014 - Present
Tectonic: insight to action February 2012 - November 2014
Perficient, Inc March 2006 - February 2012
Blue Cross Blue Shield of Illinois June 2002 - March 2006
Motorola Inc April 2001 - June 2002
SE Technologies Inc November 1998 - April 2001
Cambridge Technology Partners India December 1994 - November 1998
Skills
Software Project..., Siebel, Baan, Oracle, Microsoft SQL Server, DB2, Functional Design, Functional Analysis, Functional..., Deployment Planning, Testing, Training & Development, Discovery, IT Strategy, Salasforce CRM, Oracle Fusion CRM, Magento eCommerce, Dell Boomi Integration..., Business Requirements, CRM Strategy, Training, Dell Boomi, Scribe Insight, CRM, PMO, Pre-sales, Web Services, Agile Methodologies, ERP, SOA, Convio Luminate CRM /..., Non-Profit CRM..., Cloud Computing, Employee Training, Plannning, Business Analysis, Integration
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Strategy, Execution & Valuation
University of Madras
BS, Mechanical Engineering
GoHealth March 2015 - Present
AIM Specialty Health June 2014 - March 2015
Blue Cross Blue Shield of Illinois July 2012 - June 2014
Gallagher Benefit Services November 2010 - July 2012
Skills
Insurance, Employee Benefits, Risk Management, Underwriting, Health Insurance, Professional Liability, Strategic Planning, Leadership, Contract Negotiation, HIPAA, Civil Litigation
Education
DePaul University College of Law 2004 — 2007
Juris Doctor (J.D.)
Saint Louis University 1998 — 2002
Bachelor's Degree
HCSC October 2013 - Present
HCSC June 2008 - Present
Blue Cross Blue Shield of Illinois June 2006 - June 2008
AT&T March 2000 - June 2006
MCI 2000 - 2001
Skills
Business Analysis, Process Improvement, Requirements Analysis, SDLC, Software Development, SQL, Integration, Visio
Education
DePaul University 2000 — 2002
MS
University of Illinois at Chicago 1994 — 1999
BS
Archdiocese of Chicago August 2013 - Present
Kirby School District 140 January 2013 - June 2013
Rich Township High School District 227 September 2012 - December 2012
Community High School District 218 September 2011 - September 2012
Calamos Investments LLC March 2006 - April 2010
Blue Cross Blue Shield of Illinois May 2002 - December 2005
Skills
Accounting, Outlook, Microsoft Excel, PowerPoint, Microsoft Word, Budgets, Analysis, Middle School, High School, Account Reconciliation, Tutoring, Human Resources, Mathematics Education, Lesson Planning, Classroom, Training, Classroom Management
Education
National Louis University 2010 — 2014
Master's Degree, Secondary Education and Teaching
Saint Xavier University 2001 — 2005
Bachelor of Business Administration - Accounting Concentration, Accounting
Eastern Illinois University
Loyola University Chicago
BCS Financial Corporation February 2012 - October 2014
Blue Cross Blue Shield of Illinois 2011 - February 2012
BlueCross BlueShield of Tennessee 2009 - 2011
V. Jacobs Group, Inc. 2007 - 2008
Allstate 2006 - 2007
State Farm Insurance 2004 - 2006
State Farm Insurance September 1999 - September 2004
Skills
Sales Presentations, Team Leadership, Strategic Planning, Program Management, Management Consulting, Strategy, Vendor Management, Cross-functional Team..., PMO, Leadership, Insurance, Sales Operations, Business Development, Management, Change Management, Process Improvement, Analysis, Business Process, Risk Management, Project Management, Operations Management, Sales Process, Budgets, Health Insurance, Customer Service, Sales Management, SDLC, Governance, Leadership Development, Sales, Organizational..., Capital Budgeting, Continuous Improvement, Resource Management, Business Strategy, Business Planning, Customer Relations, Budget Management, Product Management, Training, Forecasting, Product Development, Business Analysis, Executive Management, Business Process..., Salesforce.com, Sales Prospecting, Retail Sales, Consulting, Team Building
Education
The University of Tennessee at Chattanooga 2009 — 2010
MBA, Executive
Grambling State University
Bachelor of Science (BS), Computer Science
NetScout Systems September 2007 - Present
Network General September 2007 - March 2008
HCSC 2000 - 2007
Blue Cross Blue Shield of Illinois 1998 - 2007
Health Care Service Corporation 1998 - 2007
Skills
Switches, Data Center, Virtualization, Routers, Cisco Technologies, Firewalls, TCP/IP, Security, Troubleshooting, Network Security, Network Architecture, Disaster Recovery, Fault Isolation, WAN, Systems Management, Application Performance..., Ethernet, VoIP, Unified Communications, Sales Engineering, Cloud Computing, Application Monitoring, Root Cause Analysis, Sniffer, Deep Packet Inspection, Sales Process, Pre-sales, Technical Sales..., Professional Writing, Sales, Sales Management, SaaS, Hardware, Load Balancing, System Deployment, Managed Services, Technical Support, Citrix, Networking
Education
Illinois State University 1996 — 2000
Bachelor of Science (B.S.), Telecommunications Management
Blue Cross Blue Shield of Illinois ConsultantGreenbrier & Russel, Inc.1992 - 1997
Education
DePaul University
Blue Cross Blue Shield of Illinois October 2005 - Present
Hewitt Associates January 2001 - September 2005
Skills
Health Insurance, Employee Benefits, Vendor Management
Education
DePaul University 2002 — 2004
MIS, Master of Information System
Jacksonville University 1993 — 1994
MBA, Marketing and International Business
Jesse Brown VA Hospital June 2012 - Present
University of Chicago Hospitals August 2013 - Present
Jesse Brown Medical Center November 2011 - Present
Kiss September 2009 - December 2011
Blue Cross Blue Shield of Illinois January 2000 - January 2009
Blue Cross Blue Shield of Illinois January 1992 - January 2000
Skills
Process Improvement, Insurance, Customer Service, Leadership, Risk Management, Software Documentation, Management, Employee Benefits, HIPAA, Training, Public Speaking, Access, Policy, Change Management, Project Management, Microsoft Office, Conflict Resolution, Coaching
Education
DePaul University 2005 — 2005
Bachelor of Arts (BA), Organizational Leadership
DePaul University 1996 — 2001
M.A; B.A; A.A, Organizational Development; Business Administration; Psychology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross Blue Shield of Illinois March 2008 - April 2015
Skills
Health Insurance, Access, Management, Strategic Planning, Leadership, Training, Process Improvement, Microsoft Excel, Team Building, Employee Benefits, Insurance, Customer Service
Education
Keller Graduate School of Management of DeVry University 2002 — 2004
Masters of Human Resource Management, Human Resources Management and Services
Illinois State University 1998 — 2002
Bachelor's of Science, Business Management, Human Resource Focus
Anthem 2007 - Present
BlueCross BlueShield Association April 2004 - April 2007
Blue Cross Blue shield of Illinois 1999 - 2002
Skills
Process Improvement, Managed Care, Health Insurance, Training, Insurance, Vendor Management, HIPAA, Employee Benefits, Medicare, Customer Service, Medicare Part D, Healthcare, Call Centers, Medicaid, Health Policy, Customer Experience, Project Management, Program Management
Education
Western Illinois University 1978 — 1982
Illinois College
Blue Cross Blue Shield of Illinois November 2014 - Present
JP Morgan Chase July 2012 - May 2014
HumanaVitality May 2011 - October 2011
Blue Cross Blue Shield of Illinois August 2010 - March 2011
Chicago Tribune October 2009 - March 2010
Amdocs May 2007 - January 2009
AT&T July 2003 - January 2009
AT&T December 2001 - July 2003
Skills
Quality Assurance, Test Strategy, Test Planning, Project Coordination, Risk Assessment, Cross Functional..., Testing, Test Cases, SDLC, Quality Center, Software Quality..., Project Management, Access, Business Analysis, Regression Testing, Unix, System Testing, Integration, Analysis, Cross-functional Team..., Program Management, HP Quality Center
Education
Illinois Institute of Technology 1992 — 1995
Bachelor of Arts Computer Science
Kenwood Academy
High School Diploma, Mathematics and Computer Science
Blue Cross Blue Shield of Illinois January 2006 - Present
Blue Cross Blue Shield of Illinois October 1999 - January 2006
Skills
Lotus Notes, Troubleshooting, Customer Service, ITIL, Microsoft Office, Project Planning, MS Project, Problem Solving, Software Documentation, Disaster Recovery, Visio, Management, Business Analysis, Access, Vendor Management, Microsoft Project, Project Management, Process Improvement
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
MBA, Business Admin/ Project Mgmt
DeVry University 2002 — 2005
Bachelor of Science, Networking and Communication Management
Blue Cross Blue Shield of Illinois May 2007 - Present
SPSS 2002 - 2007
Skills
User Acceptance Testing, Quality Center, QTP, Test Planning, SQL, Test Automation, System Testing, WinRunner, Software Development
Education
Kendriya Vidyalaya
Rani Durgavati Vishwavidyalaya
BCBSIL IL Large Group March 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2011 - March 2013
Blue Cross Blue Shield of Illinois November 2006 - March 2011
Education
Indiana University Bloomington 1986 — 1990
Speech Communications
Blue Cross Blue Shield of Illinois December 1985 - Present
BlueCross BlueShield of Illinois 1985 - Present
Blue Cross and Blue Shield of Illinois 1985 - Present
Health Care Service Corporation (dba Blue Cross Blue Shield Illinois,Texas, New Mexico and Oklahoma) 1985 - Present
HCSC 1985 - Present
Blue Cross and Blue Shield of Illinois 1985 - 2008
Education
Cornell University
B.A., Psychology
Arthur J. Gallagher & Co. August 2015 - Present
Land of Lincoln Health September 2014 - August 2015
Blue Cross Blue Shield of Illinois June 1991 - September 2014
Skills
Claim, Property & Casualty..., Life Insurance, Disability Insurance, Employee Benefits, Risk Management, Business Analysis, Process Improvement, General Insurance, Medicare, Commercial Insurance, Term Life Insurance, Underwriting, Health Insurance, Insurance
Education
DePaul University
Bachelor of Science (BS), Finance
SJB
University of Illinois at Urbana-Champaign
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2014 - Present
Blue Cross Blue Shield of Illinois June 2010 - May 2014
Cognizant Technology Solutions November 2005 - June 2010
Ramco Systems December 1999 - November 2005
Education
Indian Institute of Technology, Kanpur 1997 — 1999
Master Of Technology, Mechanical Engineering
National Institute of Technology Jamshedpur 1993 — 1997
Bachelor of Engineering, Mechanical Engineering
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2008 - Present
Blue Cross Blue Shield of Illinois October 2005 - September 2008
Cigna Healthcare of Illinois October 2004 - October 2005
Skills
Health Insurance, Medicare, Provider Relations, Medicaid, Managed Care, Healthcare, Insurance, HIPAA, Process Improvement, Healthcare Management, Microsoft Excel, Microsoft Office
Education
DePaul University 2007 — 2009
Business Management
DePaul University
Innovista Health Solutions February 2015 - Present
AIM Specialty Health April 2008 - February 2015
North American Medical Management October 2005 - April 2008
Blue Cross Blue Shield of Illinois April 2002 - October 2005
Chicago Health Systems 1994 - 2000
Skills
Healthcare, Managed Care, Medicare, HIPAA, Provider Networks, Health Insurance, Healthcare Information..., Provider Relations, Process Improvement, HMO, Healthcare Consulting, PPO, Medicaid, Network Development, Healthcare Management, Healthcare Industry, Management
Education
Northwestern University - Kellogg School of Management 1997 — 2000
Health Care Management, Finance, General
Drake University 1990 — 1994
BSBA, Economics & Finance
BLUE CROSS BLUE SHIELD OF ILLINOIS August 2010 - Present
Skills
Digital Marketing, Integrated Marketing, Email Marketing, Online Advertising, Marketing Communications, Advertising, Marketing Strategy, Direct Marketing, Social Media, B2B, Marketing, Microsoft Office, Public Relations, Databases, Digital Strategy, Online Marketing, Social Media Marketing
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
MBA, Finance and Accounting Management
jones metro 1991 — 1993
High School Diploma, Accounting and Finance
Blue Cross Blue Shield of Illinois March 2013 - Present
Aetna March 2008 - March 2013
Peace Corps June 2001 - January 2007
Skills
Internal Communications, Media Relations, Strategic Communications, Corporate Communications, Crisis Communications, Editorial, Communications Planning, Copy Editing, Press Releases, Newsletters, Copywriting, Public Relations, Community Development
Education
University of Portland 1981 — 1988
Master of Arts (M.A.), Communications
Arkansas Tech University
Bachelor of Science (B.S.), Emergency Management
Pacific Union College
Blue Cross Blue Shield of Illinois May 2013 - Present
Blue Cross & Blue Shield of Illinois August 2011 - May 2013
Blue Cross Blue Shield of Illinois July 2002 - August 2011
Sapphire Technologies January 2002 - July 2002
Askesis Development Group February 1998 - January 2002
CNA Insurance December 1995 - February 1998
Joint Commission August 1989 - December 1995
Skills
Software Development, SDLC, Microsoft SQL Server, SQL, Agile Methodologies, SOA, Databases, DB2, Web Services, Enterprise Architecture
Education
Calvin College 1981 — 1983
B.S., Computer Science
Dordt College 1979 — 1981
Computer Science
Moraine Valley Community College July 2011 - Present
Moraine Valley Community College June 2007 - Present
US Census Bureau August 2008 - August 2010
Gourmet Made Coffee-Etc. Inc January 2007 - November 2009
Accenture October 2007 - October 2008
Blue Cross Blue Shield of Illinois November 2005 - August 2007
Allstate Insurance Company June 2000 - November 2005
Eberhardt Klemens Company (EKC) August 1997 - June 2000
Computer Associates (CA) July 1990 - August 1997
Skills
Training, Management, Visio, SharePoint, Security, SDLC, Business Analysis, MS Project, Access, Project Management, Troubleshooting, Data Analysis, Team Leadership, Servers, Microsoft SQL Server, Enterprise Software, Information Security
Education
Benedictine University 1997 — 2001
MS Management and Organizational Behavior, Management Information Systems, General
Benedictine University 1996 — 2001
Masters, Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2013 - Present
HCSC May 2009 - July 2013
Blue Cross Blue Shield of Illinois May 2007 - May 2009
Health Care Service Corporation August 2005 - May 2007
Health Care Service Corporation January 2000 - August 2005
Centeon January 1998 - January 2000
Skills
Cross-functional Team..., Software Documentation, Healthcare, Access, Business Analysis, Analysis, Testing, Project Management, Management, Microsoft SQL Server, Training, SDLC, Requirements Gathering, Visio, Networking
Education
Olivet Nazarene University 1996 — 1998
Bachelor of Science, Computer Information Systems
Joliet Junior College 1993 — 1996
Associates in Science and Associates in Arts
ACH Food Companies - Weber Sauces & Seasonings April 2014 - Present
Mike's Hard Lemonade November 2013 - April 2014
Mike's Hard Lemonade June 2013 - November 2013
CIGNA Healthcare September 2011 - June 2013
Cigna July 2010 - September 2011
MillerCoors May 2009 - August 2009
Detroit Lions LLC March 2009 - May 2009
Blue Cross Blue Shield of Illinois May 2001 - July 2008
Skills
Competitive Analysis, Strategy, Analytics, Cross-functional Team..., Marketing Analytics, Product Management, Product Development, Brand Management, Product Design, Healthcare Analytics, Healthcare Management, Healthcare Consulting
Education
University of Michigan - Stephen M. Ross School of Business 2008 — 2010
MBA, Strategy & Marketing
Istanbul Technical University
B.Sc., Civil Engineering
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2012 - Present
Blue Cross Blue Shield of Illinois July 2010 - August 2012
SkyTeam September 2005 - September 2009
Delta Air Lines May 2001 - September 2005
Skills
SQL, Data Analysis, Access, Microsoft SQL Server, Microsoft Excel, VB.NET, Monarch, SSRS, SSIS, Flash, VBA
Education
Keller Graduate School of Management of DeVry University 2000 — 2002
Masters in Information Systems Management
DeVry University 1997 — 2000
Bachelors of Science in Computer Information Systems
Blue Cross Blue Shield of Illinois January 2000 - Present
Tom Miroballi Sales Inc January 1995 - Present
Thomas M. Miroballi Sales Ltd January 1989 - Present
Skills
Buy-sell Agreements, Life Insurance, Insurance, Term Life Insurance, Health Insurance, Disability Insurance, Small Business, Long-term Care, Strategic Financial..., Leadership, Strategic Planning, Property & Casualty..., Umbrella Insurance, Brokers, Retirement Planning, Commercial Insurance, Public Speaking, Sales, Team Building, Employee Benefits, Investments, Estate Planning, Selling, Workers Compensation, General Insurance, Professional Liability, Retirement, Customer Service, Financial Services, Liability, Underwriting, Legal Liability, Healthcare, Marketing, New Business Development, Whole Life, Marketing Strategy, Public Relations, Event Planning, Cold Calling, Mutual Funds, Account Management, Sales Management, Financial Planners, Training, 401k, Universal Life, Financial Analysis, Risk Management, Dentistry
Education
Rosary College 1972 — 1974
Bachelor of Arts (B.A.), Speech & Communications
College of DuPage & Rosary College 1969 — 1974
CoD = Associate & Rosary College = B.A., Speech & Communications, A's
Rosary/Benedictine University 1971 — 1973
BS, Speech Communications/Psychology
College of DuPage 1969 — 1971
Associate of Arts (A.A.), Speech & Communications
Lyons Township 1963 — 1967
Culver Military Academy 1963 — 1965
Horsemanship, Polo, First Classman
St Cletus
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2011 - Present
Blue Cross Blue Shield of Illinois October 2005 - Present
Health Care Services Corporation 2005 - Present
HCSC 2005 - Present
Bank of America 1999 - 2005
Asahi Bank Limited 1994 - 1999
Mitsui Trust and Banking Company Limited 1988 - 1994
First National Bank of Chicago 1980 - 1988
Skills
Process Improvement, Leadership, Program Management, Project Management, Business Analysis, SDLC, Vendor Management, Business Process..., Management, Analysis
Education
Lake Forest Graduate School of Management 2009 — 2013
MBA
DePaul University
Bachelor of Science, Education
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - Present
Blue Cross Blue Shield April 2007 - May 2013
Blue Cross Blue Shield of Illinois August 2006 - April 2007
Blue Cross Blue Shield January 2006 - August 2006
Skills
Microsoft Excel, Process Improvement, Management, Accounts Payable, Training, Analysis, Access, Call Centers, Visio, Accounting, Leadership, Strategic Planning, Sales, PowerPoint, Project Planning
Education
DeVry University-Illinois
Accounting
Whitney M Young
University of Illinois Medical Center May 1999 - September 2007
Unversity of Illinois Medical Center 1999 - 2007
HCSC April 1998 - May 1999
Blue Cross Blue Shield Of Illinois 1998 - 1999
McKesson January 1995 - April 1998
Education
Eastern Michigan University 1990 — 1994
BS, Health Care Administration
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
Blue Cross Blue Shield of Illinois July 2006 - March 2013
Skills
Account Management, Insurance, Health Insurance, Salesforce.com, Marketing, Sales Presentations, New Business Development, Customer Service, Team Building, Healthcare, Health Savings Accounts, Process Improvement, Employee Benefits
Education
Academy of TMJ - Scottsdale, AZ 1995 — 1997
Certified TMJ Assistant, TMJ
Eastern Illinois University 1991 — 1995
Bachelor of Arts (B.A.)
HCSC July 2007 - Present
Blue Cross Blue Shield of Illinois 2007 - Present
MasterCard International March 2001 - July 2007
Mercantile Bank, St. Louis Mo April 1996 - November 2000
Electronics and Space Corp, St. Louis Mo February 1995 - April 1996
Blue Cross and Blue Shield of Missouri December 1989 - February 1995
Skills
z/OS, Unix, REXX, MVS, WebSphere Application..., Mainframe, JES2, Shell Scripting, Disaster Recovery, RACF, CLIST, Operating Systems, Apache, TCP/IP, Systems Programming, Perl, Security, Websphere, System Administration
Education
Adelphi University 1986 — 1987
B.S, Computer Software, Psychology
Community College of the Air Force 1985 — 1986
A.A.S, Computer Science
Indiana University Bloomington 1981 — 1985
Physics, Cartography & Remote Sensing, Psychlogy
Blue Cross Blue Shield of Illinois May 2010 - Present
Quality Development Group, Inc. December 2006 - Present
SetFocus January 2009 - October 2009
Blue Cross Blue Shield of Illinois September 2007 - December 2008
Rock Solid Consulting / CVS Caremark 2005 - 2007
ConAgra Foods February 1999 - August 2005
Skills
SDLC, Software Development, Web Services, UML, Integration, Microsoft SQL Server, Web Applications, Visual Studio, ASP.NET, Business Analysis, SQL, Software Documentation, Management, Enterprise Software, Project Management, Testing, Database Design, C#, DB2, Leadership, .NET, XML
Education
SetFocus 2009 — 2009
.NET Development with C#
Villanova University 2008 — 2009
Project Management for IT Certificate
DePaul University
Computer Science, B.S. Information Systems
Chittenden, Murday & Novotny LLC January 2003 - Present
Peterson & Ross 1999 - January 2003
Illinois Appellate Court 1998 - 1999
Illinois Appellate Court, First District 1996 - 1998
Blue Cross Blue Shield of Illinois 1995 - 1996
Shannon & Brown, Ltd. 1993 - 1995
Skills
Commercial Litigation, Litigation, Appeals, Courts, Arbitration, Civil Litigation
Education
DePaul University College of Law 1990 — 1993
J.D., Law
Brown University 1986 — 1990
A.B., History and Public Policy
Sidney High School 1983 — 1986
NAMM 2011 - 2011
Tek Systems, Apex Systems 2008 - 2009
CIGNA Healthcare 2001 - 2003
Marianjoy Rehabilitation Hospital 1998 - 2000
Blue Cross Blue Shield of Illinois 1997 - 1998
SPSS 1995 - 1997
Lighthouse Institute, Bloomington, IL 1994 - 1995
Skills
Healthcare, Access, Data Management, SQL, Data Mining, Business Analysis, SAS, Microsoft Excel, Cognos, SPSS, Analysis, Databases, Statistics, Analytics
Education
The Ohio State University 1989 — 1994
MA, Social Psychology
Loyola University Chicago 1986 — 1989
MA, Cognitive Psychology
Northwestern University 1981 — 1984
BS, Psychology
Indiana University Bloomington
Psychology
York Community High School
Diploma, College Prep
Dept of Defense-U.S. Navy-Defense Information School-Center for Service Support November 2009 - Present
New Penn Motor Express September 2003 - January 2011
US Department of Homeland Security June 2009 - November 2009
Dept of Defense-U.S. Navy-Defense Information School-Center for Service Support March 2006 - June 2009
Navy Operational Support Center (NOSC) January 2004 - November 2006
Uniformed Services University of Health Sciences September 2004 - March 2006
George G. Sharp, Inc. January 2004 - September 2004
Dept of Defense-U.S. Navy-Defense Information School-Center for Service Support October 2000 - January 2004
United States Navy (USS ENTERPRISE) January 1997 - September 2000
Blue Cross Blue Shield of Illinois June 1991 - December 1996
Skills
Microsoft Office, Customer Service, Administration, Scheduling, Clerical Duties, Data Entry, Military Experience, Process Scheduler, Administrative..., Microsoft Excel, Military, System Administration, Access, Navy, Clerical Work, Analysis, Outlook, Program Management, Management, Time Management, Training, Government, DoD, Administrative...
Education
Mount Carmel High School 1986 — 2000
High school diploma, English/Spanish language
Columbia College Chicago 1992 — 1996
Bachelors, Communications/English
Lewis University 1990 — 1991
NA, Communications
DINFOS Fort Meade
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 2010 - Present
Blue Cross Blue Shield of Illinois 2009 - 2010
Blue Cross Blue Shield of Illinois 2005 - 2009
Blue Cross Blue Shield of Illinois 2003 - 2005
Blue Cross Blue Shield of Illinois 2000 - 2003
Ingalls Memorial Hospital 1997 - 2001
Skills
High Energy Level, Analytic Thinking, Managed Care, Utilization Management, Healthcare Information..., Clinical Data Management, Business Acumen, Teamwork, Medicare, Project Management, Healthy Lifestyles, Change Management, Process Improvement, SDLC, Healthcare, Healthcare Management, Clinical Research, Informatics, User Acceptance Testing, Healthcare Consulting, Business Requirements, Nursing, Quality Improvement, EHR, Healthcare Industry, Medicaid
Education
Lake Forest Graduate School of Management 2009 — 2013
MBA, Healthcare Management
Northern Illinois University
BSN, Bachelor of Science Nursing
SENIOR CITIZEN ADVOCACY GROUP October 2009 - Present
Blue Cross Blue Shield of Illinois June 2003 - October 2009
Innovative Systems Group September 2000 - June 2003
CNA Insurance August 1973 - December 1999
Skills
SDLC, COBOL, Management, User Acceptance Testing, Process Improvement, HTML, Insurance, Analysis, Visual Basic, Requirements Gathering, Project Management, JCL, Program Management, Budgets, Visio, MS Project, Access, Change Management, Team Building, Business Strategy, DB2, Business Process..., SQL, HIPAA, EDI ANSI X12, HTML 5, Certified Green Belt, Community Service, Team Leadership, Interpersonal Skill, Community Outreach, Microsoft Office, MSDS, Databases, ClearQuest, TSO, Production Support
Education
DePaul University
The Morton Arboretum April 2010 - Present
Chicago Children's Advocacy Center January 2010 - March 2010
Blue Cross Blue Shield Of Illinois April 2009 - May 2009
Chicago Children's Advocacy Center November 2005 - January 2009
Western Michigan University June 1999 - January 2004
Skills
Strategic Planning, Project Management, Strategy
Education
Western Michigan University 1997 — 1999
MS, Computer Engineering
Anna University 1988 — 1990
ME, Instrumentation Engg
Annamalai University 1983 — 1987
BE, Electronics and Instrumentation Engg
PetCure Oncology February 2015 - Present
Accelitech July 2005 - Present
NeuroSource November 1988 - May 2005
Ungaretti & Harris LLP September 1993 - November 1998
Blue Cross Blue Shield of Illinois February 1987 - June 1993
Lincoln National Insurance July 1986 - February 1988
US Healthcare September 1985 - June 1986
Skills
Healthcare, Corporate Law, Insurance, Health Insurance, Managed Care, Healthcare Management, Joint Ventures, Contract Negotiation, Healthcare Industry, Marketing, Healthcare Consulting, Healthcare Information..., Medicare
Education
Loyola University Chicago School of Law 1989 — 2003
JD, Health Law, Corporate Transactional
Indiana University - Kelley School of Business 1981 — 1985
BS, Business Economics and Public Policy
Blue Cross Blue Shield of Illinois December 2003 - Present
Education
Illinois Institute of Technology 1989 — 1994
Bachelors, Computer Science
Blue Cross Blue Shield of Illinois April 2011 - Present
Unicare February 2000 - March 2010
Skills
Outlook, Health Insurance, Customer Service, Insurance, HIPAA, Microsoft Excel, Administrative..., Healthcare, Benefits Administration, Claim, PowerPoint, Medicare, Data Entry, Employee Benefits, Fax, Event Planning
Education
Joliet Junior College
Northern Illinois University
JPMorgan Chase Bank, NA December 2010 - Present
U.S Census Bureau April 2010 - July 2010
American Hospital Association March 2009 - May 2009
Quaker, Tropicana, Gatorade June 2007 - September 2007
Blue Cross/ Blue Shield of Illinois March 2004 - June 2007
Skills
Analysis, Customer Service, SDLC, Databases, SQL, Vendor Management, CRM, Project Management, Microsoft Excel, Visio, Training, Software Documentation, Access, Troubleshooting, PeopleSoft, Research, Quality Assurance, Business Analysis, Security, Interviews, Windows, Recruiting, Operations Management, Team Building, System Administration, Computer Hardware, Employee Relations, Microsoft Office, Leadership, Applicant Tracking..., Human Resources, Internet Recruiting, Networking, Windows XP, Management
Education
DeVry University 2004 — 2008
2008B.S, Computer Information Systems
IBM/Collabera November 2012 - November 2014
IBM/Artec July 2010 - April 2012
City of Chicago/Sofbang January 2010 - March 2010
Horizon Blue Cross Blue Shield of New Jersey September 2009 - October 2009
Blue Cross Blue Shield of Illinois June 2002 - June 2009
Blue Cross Blue Shield of Illinois/Innovative Systems Group January 2001 - June 2002
Dynax/Transamerica October 2000 - January 2001
USG Corporation November 1999 - September 2000
Mutual Trust Life Insurance Company March 1999 - November 1999
Andersen Consulting, LLP May 1998 - March 1999
Skills
CICS, COBOL, DB2, Databases, JCL, SQL, VSAM, Mainframe, Business Analysis, SDLC, Testing, Information Technology, Visio, Integration, Training, Consulting, Project Management
Education
Columbus State University 1996 — 1996
Bachelor's Degree, Applied Computer Science
Lewis University 1987 — 1991
Bachelor's Degree, Liberal Arts
HCSC October 2008 - Present
Blue Cross Blue Shield of Illinois October 2008 - Present
CIGNA Group Insurance September 2004 - September 2008
Humana September 2001 - June 2004
Skills
Health Insurance, Managed Care, Employee Benefits, Account Management, Contract Negotiations, Sales Support, Dental, Customer Relations, New Business Development, Pricing, Strategic Planning, Contract Negotiation, Process Improvement, Insurance, Medicare, Customer Service, Health Savings Accounts, Vendor Management, Management, Benefits Administration, Healthcare, Leadership
Education
DePaul University 2013 — 2015
Bachelor of Arts (BA), Adaptive Leadership
U.S Census Bureau April 2010 - July 2010
2009 American Hospital Association March 2009 - May 2009
Kelly Services June 2007 - September 2007
Blue Cross/ Blue Shield of Illinois March 2007 - June 2007
Quaker Oats February 2005 - March 2006
Total Rehab January 2000 - January 2005
Education
DeVry University
2008B.S, Computer Information Systems
Blue Cross Blue Shield of Illinois September 1995 - Present
Education
Keller Graduate School of Management of DeVry University 2008 — 2011
MBA, Project Management
TEKsystems July 2011 - Present
sanofi-aventis December 2003 - December 2010
Chicago Public Schools August 2000 - December 2003
Blue Cross Blue Shield of Illinois September 1995 - May 1999
Skills
Orthopedics, Cross-functional Team..., Consultative Selling, Product Launches, Customer Relations, Strategic Planning, Data Analysis, Healthcare, Budget Management, Account Management, Team Leadership, Problem Solving, Business Analysis, Contract Negotiations, Teamwork, Microsoft Office, Vendor Management, Planning, Database Management, Business Management, Analysis, SDLC, Process Improvement, Sales, Management, PMBOK, Healthcare Benefits..., Healthcare Consulting, Healthcare Information..., Healthcare Management, Pharmaceutical Industry, Pharmaceutical Sales, Affordable Care Act, Medicaid, Medicare, Selling, PMP, Change Management, Budgets, CRM
Education
DePaul University
Web Development Certification
Howard University
BBA, Management Information Systems
Microtrain
PMP Certification Bootcamp Completed
Blue Cross Blue Shield of Illinois 2006 - Present
Education
Governors State University 1990 — 1995
Master of Business Administration (MBA), Marketing Concentration, A
University of Illinois at Urbana-Champaign 1963 — 1967
Bachelor's degree, Mathematics, B-
Blue Cross Blue Shield of Illinois November 2001 - January 2015
Skills
Insurance, Customer Service, Health Insurance, Analysis, Marketing
Education
Alabama Agricultural and Mechanical University 1991 — 1997
Business Management, Business Administration and Management, General
APAC Customer Services March 2013 - October 2014
JNET Communications March 2012 - March 2013
Servicom/Jnet Communications March 2012 - March 2013
Claims Recovery Company November 2010 - March 2011
Practice Velocity June 2009 - October 2010
First Source November 2007 - June 2009
Cision January 2004 - November 2007
Blue Cross Blue Shield of Illinois August 1991 - August 2003
Skills
Insurance, Employee Benefits, Healthcare, Customer Service, Training, Data Entry, Call Center, Outlook, Access, Software Documentation, HIPAA, Microsoft Excel, Outbound Marketing, Medical Coding, Medical Billing, Customer Oriented, Customer Satisfaction, Call Centers, Sales, Interviews
Education
Cardinal Stritch University 1991 — 1994
MBA, Business Administration
Eastern Illinois University 1970 — 1975
Bachelors, Education
Blue Cross Blue Shield Plans of Illinois, Montana, New Mexico, Oklahoma and Texas May 2014 - Present
UnitedHealthcare January 2008 - Present
UnitedHealthcare February 2007 - January 2008
Blue Cross Blue Shield of Illinois December 2002 - February 2007
Humana Inc March 2000 - December 2002
Rush University Medical Center June 1999 - August 1999
Holy Cross Hospital January 1997 - January 1998
Skills
Contract Negotiations, Network Development, Medicare, Physician Contracting, PPO Development, Provider Relations, Credentialing, NCQA, CMS, Hospital Based..., Healthcare, Health Insurance, HMO, Managed Care, Revenue Cycle, Physicians, Hospitals, Medicaid, Insurance, HIPAA, Healthcare Industry, Healthcare Consulting, Health Policy, PPO
Education
Capella University 2009 — 2013
Doctor of Philosophy, Human Services
Keller Graduate School of Management 2001 — 2003
Master of Business Administration with a, Health Services
Meharry Medical College 1997 — 1999
Bachelor of Science, Health Care Administration and Planning
Tennessee State University 1995 — 1999
Bachelor of Science (BS), Health/Health Care Administration/Management
John Diedrick Consulting 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2006 - August 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1996 - June 2006
Blue Cross Blue Shield of Illinois 1990 - 1996
Blue Shield of California 1985 - 1990
Blue Cross Blue Shield of Michigan 1983 - 1985
Blue Cross Blue Shield Association 1977 - 1983
Skills
Sales Management, Managed Care, Insurance Pricing, Growth Strategies, Health analytics, Product Development, Channel Relationship..., Provider Reimbursement..., Managing Complex Sales, Insurance Underwriting, Market Research, P&L Analysis, Forecasting, Actuarial Training, Product Lifecycle..., Incentive/Reward...
Education
Carroll College 1973 — 1977
Bachelor of Science (BS), Math, Spanish
University of Madrid 1974 — 1975
Nordstrom September 2013 - Present
Nordstrom August 2011 - Present
Nordstrom June 2010 - August 2011
ISU Recreation Services August 2008 - May 2010
Blue Cross Blue Shield of Illinois December 2007 - August 2009
Skills
Leadership, Sales, CRM, Customer Service, Management, Recruiting, Training, Merchandising, Visual Merchandising, Retail, Store Management, Customer Satisfaction, Entrepreneurship, Market Research
Education
Illinois State University 2006 — 2010
Marketing, Marketing
Illinois State University
Bachelor of Arts and Sciences, Marketing
Blue Cross Blue Shield of Illinois 2005 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1993 - Present
Skills
Lotus Notes, Employee Benefits, Visio, Insurance, Administrative..., Outlook, Concur, Administrative..., Access, Office Management, Strategic Planning, Microsoft Excel, Social Media, Public Speaking
Education
Illinois State University
Blue Cross Blue Shield of Illinois
Skills
Employee Benefits, Health Insurance, Insurance
Education
Lake Forest Graduate School of Management 2008 — 2010
MBA, Health Specialization
Kelly Services September 2012 - Present
BLUE CROSS AND BLUE SHIELD OF ILLINOIS August 2011 - March 2012
Blue Cross Blue Shield of Illinois 2011 - 2012
American Red Cross February 2009 - July 2011
WALGREENS ACCOUNTING CENTER August 2005 - February 2009
ACT, Inc May 2002 - August 2005
Education
DALE CARNEGIE CENTER OF
INTERACTIVE COLLEGE OF TECHNOLOGY
Diploma, Computer Applications
Georgia Perimeter College
Diploma, Computer Applications
UNIVERSITY OF ILLINOIS - Urbana
Psychology
University of Mississippi
Blue Cross Blue Shield of Illinois November 2002 - Present
Arthur Andersen September 2000 - May 2002
Cargill Investor Services August 1998 - August 2000
Cargill Investor Services August 1996 - August 1998
Federal Reserve Bank of Boston June 1994 - July 1996
Skills
Financial Analysis, Financial Reporting, Business Analysis, Relational Databases, Process Improvement, Access, Microsoft Excel, Accounting, Cash Management, Risk Management, Health Insurance, VBA
Education
Brandeis University 1992 — 1994
Master of Arts (M.A.), International Economics and Finance
Miami University 1988 — 1992
Bachelor of Arts (B.A.), International Studies and French
Benet Academy
BLUE CROSS BLUE SHIELD OF ILLINOIS March 2013 - Present
West Corporation July 2014 - January 2015
BlueCross BlueShield of Illinois March 2013 - March 2014
CITI BANK September 2012 - March 2013
Citi September 2012 - March 2013
BIG R October 2008 - August 2012
Big R October 2008 - August 2012
Education
Harrison College 2015 — 2017
Bachelor's degree, Accounting
Indiana Business College 2005 — 2007
Associate of Applied Science Degree, Business Administration
Covington Community High School
Maximus (Apple One) April 2015 - September 2015
Self-Employed October 2000 - April 2015
McDonald's November 2000 - June 2002
Blue Cross Blue Shield of Illinois April 1986 - October 2000
U.S. Air Force January 1983 - August 1985
Skills
Bilingual..., Mentorship Experience, Administrative Support..., Excellent Interpersonal..., Excellent Verbal and..., Resourceful/Results..., Acountability and..., Customer/Client..., Basic Computer Skills
Education
Chicago State University 2005 — 2014
Bachelor’s Degree, Individualized Curriculum, Graduate
City Colleges of Chicago-Olive-Harvey College 2001 — 2005
Associate’s Degree, Liberal Arts, Graduate