Blue Cross and Blue Shield of Illinois
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Blue Cross and Blue Shield of Illinois Employees
Pinnacle Wealth Management Group LLC September 2012 - Present
Blue Cross and Blue Shield of Illinois August 2012 - Present
American Invsco August 2005 - August 2012
Geneva Place/Dolan & Murphy Comercial Real Estate January 2006 - May 2007
BMO Harris Bank February 1996 - August 2005
Farmers Insurance Group of Companies December 1991 - December 1995
Farmers Insurance Group of Companies January 1985 - December 1991
Skills
Insurance, Sales, Life Insurance, Customer Service, Marketing, Training, Underwriting, Recruiting, Commercial Insurance, General Insurance, Management, Health Insurance, Employee Benefits, Strategy, Property & Casualty..., Term Life Insurance, Leadership, Small Business, Liability, Budgets, Sellers, Property, Disability Insurance, Fixed Annuities, Sales Management, Umbrella Insurance, Risk Management, Team Building, Retirement Planning, Strategic Planning, Long-term Care, Retirement, Public Speaking, Lead Generation, Healthcare, Leadership Development, Coaching, Microsoft Office, Workers Compensation, Social Media, Investments, Microsoft Excel, PowerPoint, Event Planning, Social Networking, Marketing Strategy, Microsoft Word, Social Media Marketing, Negotiation, Project Management
Education
Northern Illinois University 1979 — 1982
Master of Education (MEd), Special Education and Teaching
Aurora University 1977 — 1979
Bachelor of Arts (B.A.), Education
Blue Cross and Blue Shield of Illinois December 2014 - Present
Illinois Primary Health Association/Cquest February 1998 - November 2014
Cquest/Illinois Primary Health Care Association February 1998 - March 2011
Skills
Software Documentation, Hardware, Outlook, Customer Service, Software Installation, Strategic Planning, Troubleshooting, Team Building, Microsoft Excel, Project Management, Microsoft Office, Nonprofits, Windows 7, Project Planning, Recruiting, Public Speaking, Team Leadership, Microsoft Word, Access, Public Relations, PowerPoint, Process Scheduler, Leadership, Management, Budgets, Fundraising, Process Improvement, Microsoft Exchange, Data Analysis, Coaching, Policy, Research, Organizational..., Printers, Program Management, Visio
Education
Chicago State University
Daley College & Chicago State
55 credit hours, Business Management
Allstate August 2014 - Present
Indiana University Mathematics Department August 2012 - May 2014
Blue Cross and Blue Shield of Illinois May 2013 - August 2013
Putt Putt Golf and Games April 2008 - August 2012
LaSalle Council BSA January 2007 - July 2012
Skills
Teaching, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Java, SQL, Visual Basic 5.0/6.0, Curriculum Design, Data Analysis, Analysis, Mathematics
Education
Indiana University Bloomington 2010 — 2014
Bachelor's Degree, Mathematics/Economics, Senior
Blue Cross and Blue Shield of Illinois May 2011 - August 2013
Hubtack, Inc. May 2010 - July 2013
Lou Malnati's Pizzeria 2005 - 2013
Skills
Customer Service, Data Analysis, Data Entry, Research, Quality Assurance, Qualitative Research, Quantitative Research, Statistical Data..., Cash Handling Experience, Inventory, Multi Tasking, Customer Satisfaction, Waitressing, Meticulous eye for..., SPSS, Research Ethics, Hospitality Service, Time Management, Phone Etiquette
Education
Illinois State University 2007 — 2012
Bachelor of Science (BS), Psychology
Neuqua Valley High School 2003 — 2007
Blue Cross and Blue Shield of Illinois March 2013 - Present
Primerica August 2012 - Present
SXC Health Solutions September 2003 - September 2011
Skills
Microsoft Office, Visio, MS Project, Project Management, Project Coordination, Management, Team Leadership, Public Speaking, Healthcare, Term Life Insurance, Financial Services, IRAs, College Education..., Retirement Planning, Recruiting, Marketing, Sales, Cross-functional Team..., Social Media, Account Management, Integration, Customer Service, Strategic Planning, Leadership, Team Building, Access, Training, Business Process..., Human Resources, Process Improvement
Education
Northern Illinois University 1991 — 1995
Bachelors of Science
Northern Illinois University
Blue Cross and Blue Shield of Illinois 2013 - Present
Aperion Care 2013 - Present
Combined Insurance June 2012 - December 2012
Silver Cross Hospital April 2005 - November 2011
Unicare Insurance August 1999 - August 2002
Skills
Hospitals, HIPAA, Management, Nursing, Software Documentation, Customer Service, Sales, Vital Signs, Human Resources, Account Management, Medicine, Data Analysis, Health Insurance, Treatment, Microsoft Office, New Business Development, Policy, Sales Process, Wound Care, Sales Presentations
Education
Kaplan University 2012 — 2012
Life and Health Insurance
Eastern Illinois University 1992 — 1995
Bachelor's Degree, Parks, Recreation and Leisure Facilities Management
Joliet Junior College 1990 — 1992
Associate's Degree, Business Administration and Management, General
Blue Cross and Blue Shield of Illinois March 2014 - Present
Scentsy - Independent Consultant 2013 - Present
HCSC July 2003 - Present
Skills
Training, Health Insurance, Insurance, Auditing, Software Documentation, Access, Public Speaking, Leadership, Business Analysis
Education
Eastern Illinois University 2009 — 2014
General Studies with a minor in Psychology, Junior
Parkland College
Medical Transcription / Medical Office
Joy to Wellness Health Coaching, LLC June 2013 - Present
BMO Harris Bank March 2012 - March 2013
Self-Employed May 2010 - March 2012
Heartland Alliance May 2010 - September 2011
New Control August 2008 - April 2009
Blue Cross and Blue Shield of Illinois February 2006 - April 2008
DePaul University November 2004 - January 2006
SmithBucklin July 2001 - November 2004
Skills
Strategy, CRM, Leadership, Marketing Communications, Direct Marketing, Management, Program Management, Project Management, Strategic Planning, Budgets, Nonprofits, Community Outreach, Customer Service, Direct Mail, Proposal Writing, Healthcare, Customer Satisfaction, Multi-channel Marketing, Time Management, Email Marketing
Education
Duke Integrative Medicine 2015 — 2015
Certificate of Completion in Integrative Health Coaching, Integrative Health Coaching
Institute for Integrative Nutrition 2012 — 2013
Health Coaching Certification
DePaul University 2003 — 2007
Master of Arts, Organizational Communication, General
DePauw University 1997 — 2001
Bachelor of Arts, Sociology
University of Aberdeen
GLC Custom Media February 2013 - Present
GLC Custom Media July 2006 - February 2013
Brownfield News 2004 - 2006
Self-Employed 2000 - 2006
The Land of Nod August 2001 - June 2004
Blue Cross and Blue Shield of Illinois March 1998 - April 2000
Recycled Paper Greetings May 1992 - April 1998
Skills
Editing, Magazines, Marketing Communications, Publications, Project Planning, Journalism, QuarkXPress, Social Media, Social Media Marketing, Publishing, Content Marketing, InDesign, Newsletters, Advertising, Writing, Project Management, Copy Editing, Editorial
Education
Northwestern University 1994 — 1995
Graduate coursework, Marketing and communications
Boston University 1987 — 1991
BS, Journalism
Blue Cross and Blue Shield of Illinois May 2014 - Present
Illinois Natural History Survey September 2010 - May 2014
Takeda Pharmaceuticals May 2013 - August 2013
CVS Caremark Corporation June 2012 - August 2012
ComEd June 2011 - August 2011
Kumon April 2009 - August 2010
Skills
Databases, HTML, Java, JavaScript, C++, PHP, Eclipse, MySQL, CSS, Python, SharePoint, Linux, Microsoft Excel, Data Analysis, C, VBA, Microsoft Office, Software Documentation, MIPS, Statistics, Visual Basic, OCaml, Node.js, MongoDB, Github, Assembly Language, Computer Science, Statistical Data..., Data Entry, Regression Testing, JCreator, Agile Application..., Selenium Testing, Autodesk Inventor, Spring Framework, Maven, Ext JS, WebSphere Application...
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science (B.S.), Computer Science
Niles west high school 2006 — 2010
Blue Cross and Blue Shield of Illinois May 2015 - June 2015
Will Co. Auditor's Office September 2011 - December 2011
Skills
Microsoft Office, Communication, Teamwork, Microsoft Excel, Financial Accounting, Bank Reconciliation, QuickBooks, Account Reconciliation, Accounts Payable, Accounts Receivable, Bookkeeping, Invoicing, Financial Reporting, Auditing, Data Entry, Journal Entries, Peachtree, Accounting, CPA, General Ledger, Financial Statements
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Accounting and Financial Management-Concentration in CPA, Accounting and Finance, 3.9
DeVry 2010 — 2012
Bachelor of Science (B.S.), Accounting and Business/Management
South Suburban College 2005 — 2008
associate degree, Business focus in accounting
Blue Cross and Blue Shield of Illinois November 2014 - Present
Hallmark Data Systems January 2013 - July 2014
Hallmark Data Systems June 1999 - December 2012
PennWell January 1996 - May 1999
Yamaha September 1995 - December 1995
Skills
JavaScript, HTML, SDLC, Software Development, Process Improvement, Agile Methodologies, Scrum, SQL, Software Project..., Project Management, CSS, Software Documentation, Web Applications, Email Marketing, E-commerce, AJAX, Database Marketing
Education
Northwestern University 2002 — 2004
Master of Information Technology, Information Technology
Oklahoma City University 1991 — 1995
Bachelor of Music in Business Administration, Music
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2013 - June 2014
Blue Cross and Blue Shield of Illinois April 2011 - June 2013
AT&T September 2010 - January 2011
UNIVERSITY OF ILLINOIS LIBRARY OF HEALTH SCIENCES August 2008 - August 2010
UNIVERSITY OF ILLINOIS STUDENT FINANCIAL SERVICES August 2007 - May 2008
UNIVERSITY OF ILLINOIS CRANIOFACIAL CENTER January 2001 - January 2003
Skills
Workers' Compensation..., Subrogation, Medicare, Outlook, Customer Service, Microsoft Excel, Research, Health Insurance, Insurance, Medical Records, Claim, Employee Benefits, Analysis, Claims Management, General Insurance, Marketing, Microsoft Word, Invoicing, Windows 7, Windows, Customer Retention, Forecasting, Healthcare, Call Centers, Workers Compensation, Medical Billing, Management, HIPAA, Training, Leadership, Team Building, Process Improvement, Business Analysis, Software Documentation, Data Entry, Testing, Claims Resolution, Fraud Claims, Quality Auditing, Performance Auditing, Claims Investigations, System Testing
Education
University of Illinois Springfield 2010 — 2015
Master's, Public Administration
University of Illinois at Chicago 2005 — 2010
Bachelor of Arts, Political Science and Criminal Justice
Insurance, Healthcare, and Financial Services Organizations October 2013 - Present
HP Enterprise Services / Fiscal Agent for the Wisconsin Medicaid Program March 2011 - October 2013
The Caldbergh Group, LLC April 2006 - March 2011
The Executives' Club of Chicago March 2009 - October 2009
American Association of Nurse Anesthetists July 2008 - November 2008
Wheels, Inc. April 2006 - May 2008
CorSolutions, Inc. April 2005 - January 2006
Caterpillar March 2004 - July 2004
Insurance Auto Auctions January 2002 - January 2003
Blue Cross and Blue Shield of Illinois July 2001 - November 2001
Skills
IT Strategy, Program Management, Project Management, Vendor Management, Business Analysis, Software Development, Outsourcing, Cross-functional Team..., Leadership, Process Improvement, Management, Enterprise Software, Change Management, Project Portfolio..., CRM, Analysis, MS Project
Education
Northern Illinois University 1974 — 1976
Bachelor of Science in Biology, Concentrations in Computer Science, Mathematics, Chemistry
KBM Group September 2013 - Present
KBM Group December 2010 - September 2013
Marketing Direct, Inc. May 2009 - December 2011
JH Marketing Group October 2000 - May 2009
G&A Partners March 2008 - April 2009
Blue Cross and Blue Shield of Illinois January 2007 - March 2008
Blue Cross and Blue Shield of Illinois January 2006 - January 2007
uBid.com August 2004 - March 2005
Nightingale-Conant March 2002 - August 2004
Sears, Roebuck and Co. February 1996 - October 2000
Skills
Direct Marketing, Marketing Strategy, Marketing, Online Advertising, SEM, CRM, SEO, Market Analysis, Customer Engagement, Sales, Direct Response, Market Planning, Medicare, E-business, Sales Plan, Segmentation, Strategic Planning, Business Strategy, Lead Generation, Business Development, Strategy, Management, E-commerce, Program Management, Product Development, Analysis, Brand Development, Customer Insight, Web Marketing, Marketing Management, Customer Experience, Marketing Communications, Mobile Marketing, Process Improvement, Competitive Analysis, Strategic Partnerships, Leadership, Web Analytics, Project Management, Customer Acquisition, Integrated Marketing, Analytics, Online Marketing
Education
North Park University 1996 — 2000
MBA, Marketing
Northern Illinois University 1991 — 1995
B.S., Human and Family Resources
Naegele Medical Inc. October 2014 - Present
Midwestern Univeristy, Downer's Grove, Il June 2009 - Present
Kingman Regional Medical Center July 2011 - October 2014
Midwestern University July 2008 - June 2011
Pekin Hospital June 2008 - June 2010
Concerta Health Clinics June 2008 - July 2009
Midwestern University Internship and Residency training June 2005 - June 2008
Kathy's Reupholstery and Draperies September 1981 - July 2001
Midwest Designer Services January 1992 - June 2001
Blue Cross and Blue Shield of Illinois November 2000 - April 2001
Skills
Business Process..., Strategic Planning, Marketing Strategy, Information Management, Cross-functional Team..., Team Leadership, Teaching, Hospitals, Healthcare Information..., Informatics, Healthcare Management, Healthcare, Clinical Research, Internal Medicine, Oncology, Inpatient, Patient Safety, Hematology, Medicine, Family Medicine, Cancer, Leadership Development, Emergency Medicine, EMR, Osteopathic principles..., Career Education, Patient Advocacy, Patient Education, Medical Education, Disease Management, Pediatrics, Critical Care, ACLS, EHR, Treatment, Health Education, Physicians
Education
Midwestern University 2008 — 2008
Costin Scholar
Midwestern University 2003 — 2005
Doctor of Osteopathic Medicine, Physician
Des Moines University 2001 — 2005
Master of Public Health (MPH)
Des Moines University-Osteopathic Medical Center 2001 — 2003
Master of Public Health (MPH), Health care administration
Benedictine University 2001 — 2001
E-Commerce Certificate
Benedictine University 2001 — 2001
Managed Care Certificate
Benedictine University 1999 — 2001
Master of Business Administration (MBA), Healthcare Administration
Benedictine University 1999 — 2001
Master's degree in Management Information Systems (MIS)
Loyola University Chicago 1997 — 1999
Bachelor's degree, Psychology and Premed studies, Summa cum laude
Moraine Valley Community College 1997 — 1998
Associate of Science (AS)
Med-Call Healthcare February 2015 - Present
United Way of Metropolitan Chicago November 2013 - March 2015
United Way of Metropolitan Chicago August 2014 - November 2014
Blue Cross and Blue Shield of Illinois April 2007 - December 2011
Blue Cross Blue Shield of Illinois November 1999 - April 2007
Northwestern University July 1995 - November 1999
Skills
Typing, Data Entry, Customer Service, Front Office, Microsoft Office, Receptionist Duties, Clerical Skills, Office Administration, Access, Business Analysis, Business Requirements, HIPAA, Human Resources, Insurance, Microsoft Excel, PowerPoint, QuickBooks, Outlook, Process Improvement, PeopleSoft, Data Warehousing
Education
Harold Washington College 2001 — 2002
Business Administration and Management, General
Northwestern University 1996 — 1999
Communication, General
Blue Cross and Blue Shield of Illinois March 2014 - Present
WFF Facility Services June 2012 - November 2013
Mascal Electric, Inc. June 2010 - October 2011
Mascal Electric June 2010 - October 2011
HT Squared L.L.C. January 2004 - June 2010
Custom Home Theaters, Ltd January 1998 - June 2010
HT2, Ltd January 1998 - January 2010
Motorola, Inc January 1982 - January 1998
Motorola June 1982 - December 1997
Motorola 1982 - 1997
Skills
Microsoft Office, Engineering, Construction, Customer Relations, Customer Service, Project Management, Project Planning, Electricians, Management, Contract Management, Facilities Management, Business Development, Budgets, AutoCAD, Quality Assurance, Microsoft Excel, Process Improvement, Contractors, Vendor Management, Contract Negotiation, Procurement, Analysis, Purchasing, MS Project, Product Development, Operations Management, HVAC, Sales, Continuous Improvement, Training, Testing, Manufacturing, Program Management, Leadership, Sales Management, PowerPoint, Lean Manufacturing, Commissioning, Inventory Management, Change Management, Renovation, Strategic Planning, Construction Management, Cross-functional Team..., Team Building, Negotiation, Six Sigma, Telecommunications, Proposal Writing, Customer Satisfaction
Education
Illinois State University 1977 — 1981
BS, Industrial Technology/Technician
Rush University Medical Center September 2014 - Present
University of Illinois Hospital & Health Sciences System February 2014 - Present
Gynecologic Specialists of Northwestern, SC January 2013 - May 2014
Alden Princeton Nursing and Rehab October 2012 - May 2014
Blue Cross and Blue Shield of Illinois 2011 - 2012
Alverno Clinical Laboratories December 2004 - July 2011
Skills
Medical Records, EMR, Medical Coding, ICD-9, CPT, Customer Service, Insurance, Medicare, Medical Billing, PPO, ICD-9-CM, Medical Staff..., Claims Handling, Phlebotomy, Administrative Work, Claims Resolution, Health Insurance, Conflict Resolution
Education
Danville Area Community College 2008 — 2010
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
Blue Cross and Blue Shield of Illinois July 2015 - Present
Family Health Network October 2014 - July 2015
Fresenius Medical Care October 2013 - August 2014
Legacy Healthcare, CL May 2013 - August 2013
Legacy Healthcare, GE October 2011 - May 2013
NorthShore University HealthSystem September 2010 - May 2011
Chicago Youth Centers - Elliott Donnelley May 2010 - August 2010
Blank Rome LLP May 2008 - August 2008
Akin Gump Straus Hauer & Feld May 2007 - August 2007
Skills
Clinical Documentation, Medical Social Work, Elder Care, HIPAA, Medicare, Medicaid, Long-term Care, Psychosocial, Life Transitions, Mental Health, Social Services, Mental Health Counseling, Nursing, Interventions, Public Speaking
Education
Loyola University of Chicago 2009 — 2011
MSW, Clinical Social Work
Tulane University 2005 — 2009
BA, Psychology
Frontier Communications June 2010 - Present
Blue Cross and Blue Shield of Illinois October 1999 - April 2009
Blue Cross Blue Shield of Illinois January 1999 - January 2009
Blue Cross Blue Shield January 2001 - January 2004
Blue Cross Blue Shield March 2000 - January 2001
Blue Cross Blue Shield January 1999 - January 2000
Southwest Financial Bank January 1996 - January 1998
Skills
Excel, Word, PowerPoint, Executive Management, Public Speaking
Education
Illinois State University 2000 — 2004
B.S., Theater and Psychology
Illinois State University 1990 — 1994
Bachelors of Science, Theater Management
Cisco January 2015 - Present
Acxiom November 2014 - January 2015
Bazaarvoice March 2012 - October 2014
SolarWinds September 2010 - March 2012
USAA November 2007 - September 2010
Tesoro Companies, Inc. 2005 - 2007
Tesoro Refining and Marketing 2005 - 2007
Fidelity National Financial 2001 - 2005
Fidelity National Information Services 2000 - 2005
Blue Cross and Blue Shield of Illinois June 1998 - March 2000
Skills
Cisco Technologies, CCNA, Data Center, Networking, Cisco Certified, Computer Network..., CCNP, Information Technology, Cisco IOS, Firewalls, VPN, Disaster Recovery, Network Architecture, Routers, Network Engineering, OSPF, BGP, Switches, WAN, Routing, TCP/IP, DNS, Infrastructure, DHCP, Security, Network Design, Cisco Call Manager, Wireless Networking, Cisco Routers, CCIE, VoIP, Troubleshooting, EIGRP, Load Balancing, LAN-WAN, IT Operations, Cisco Nexus, ASA, F5 BigIP, Operating Systems, MPLS, Computer Security, Technical Support, Active Directory, Network Administration, Network Security, Servers, VMware, Virtualization
Education
University of the Incarnate Word 2006 — 2007
Business Admin. w/I.T. focus
Triton-College 1994 — 1995
General
VITAS Innovative Hospice Care January 2015 - Present
Franciscan St James June 1991 - Present
Blue Cross and Blue Shield of Illinois August 2010 - October 2011
Skills
Health Insurance, Medicare, Hospitals, Disease Management, Managed Care, Healthcare, HIPAA, Nursing, Informatics, Epic Systems, Medicaid, Utilization Management, ClinDoc, Strategic Planning, Healthcare Information..., EMR, Training
Education
Northern Illinois University 1988 — 1992
Bachelor of Science (BS), Registered Nursing/Registered Nurse
AARP May 2015 - Present
AARP January 2011 - May 2015
U.S. Foodservice, Inc. June 2009 - January 2011
Blue Cross and Blue Shield of Illinois 2004 - May 2009
Health Care Service Corporation January 1998 - May 2009
Skills
Corporate Governance, Governance, Compliance, Risk Assessment, Policy, Ethics, Risk Management, Enterprise Risk..., Privacy Law, Insurance, Fraud, Legal Research, Management, Mergers, Auditing, Litigation, Due Diligence, Litigation Support, Mergers & Acquisitions, HIPAA, Medicaid, Managed Care, Program Management, Medicare, Contract Negotiation, Process Improvement, Employment Law, Executive Management, Legal Writing, Legal Compliance, Litigation Management, Securities Regulation, Intellectual Property, Internal Investigations, FCPA, Corporate Law, Commercial Litigation, Mediation, Data Privacy, Securities, Joint Ventures, Regulations, Arbitration, Civil Litigation, Business Ethics, Workers Compensation, Insurance Law, Private Investigations, International Law, Financial Risk
Education
John Marshall Law School 1986 — 1990
Doctor of Law (J.D.)
Blue Cross and Blue Shield of Illinois June 2015 - Present
Inter-American Development Bank/Accenture July 2014 - May 2015
Inter-American Development Bank/IBM October 2013 - June 2014
AIG/IBM July 2013 - September 2013
Chartis/Virtusa March 2012 - July 2013
Chartis/IBM October 2011 - March 2012
IBM Global Business Services March 2010 - October 2011
Accenture September 2009 - March 2010
Target June 2009 - September 2009
The Cincinnati Insurance Companies 2008 - 2008
Skills
Project Management, Requirements Analysis, Business Intelligence, SDLC, Business Analysis, SQL, Troubleshooting, Oracle, Microsoft SQL Server, Integration, Data Modeling, Software Project..., Databases, Software Development, Management, Process Improvement, Team Leadership, Program Management, Agile Methodologies, Solution Architecture, PL/SQL, DataStage, Unix, Data Warehousing, ETL, Data Migration, Shell Scripting, Consulting
Education
New Mexico State University 2004 — 2006
Masters in Mechanical Engineering, Mechanical Engineering
Jawaharlal Nehru Technological University 2000 — 2004
Bachelors in Mechanical Engineering, Mechanical Engineering
United Concordia Dental September 2014 - Present
United Concordia January 2012 - September 2014
United Concordia Companies, Inc May 2008 - February 2012
United Concordia Companies, Inc October 1997 - May 2008
Blue Cross and Blue Shield of Illinois June 1993 - October 1997
Blue Cross and Blue Shield of Maryland June 1990 - June 1993
Blue Cross & Blue Shield of Maryland June 1989 - June 1990
Skills
Insurance, Analysis, Employee Benefits, Health Insurance, Project Management, Health Care Reform, Healthcare, Underwriting, Actuarial Science, Claim, Management, Process Improvement, Leadership, Team Building, Medicare, Product Development, Competitive Analysis, Strategic Planning, Innovation, Software Documentation, Life Insurance, Brokers, Data Analysis, Managed Care, Long-term Care, Account Management, Microsoft Office, Customer Service, Relationship Management, Sales, Risk Management, Health Savings Accounts, HMO, Project Implementation, Business Analysis, Marketing, Team Leadership, New Business Development, Strategy, Cross-functional Team..., Employee Wellness..., Overall Wellness, Wellness
Education
Towson University 1987 — 1990
BS Degree, Applied Mathematics; Applied Mathematics Laboratory
Grossmont College 1985 — 1987
Undergraduate Studies
Grossmont High School 1981 — 1985
Viva Siena Inc. September 2003 - Present
Blue Cross and Blue Shield of Illinois July 2002 - Present
Kroll Associates October 1999 - February 2001
Grainger Industrial Supply June 1994 - October 1998
Skills
Marketing Strategy, Strategic Planning, Process Improvement, Insurance, Team Building, Sales Operations, Marketing, Team Leadership, New Business Development, Account Management, Time Management, Leadership, Customer Service, Budgets, Healthcare, Sales, Management, Team leadership
Education
Lake Forest Graduate School of Management 1994 — 1996
MBA, Marketing
Northern Illinois University 1984 — 1988
Marketing, Marketing/Spanish
Lake Forest Graduate School of Management
Blue Cross and Blue Shield of Illinois May 2014 - Present
Blue Cross and Blue Shield of Illinois May 2013 - May 2014
Orbitz Worldwide December 2011 - February 2013
Westell Technologies, Inc October 2011 - December 2011
Smith Micro Software Inc. February 2009 - September 2011
SPSS Inc. April 1999 - November 2008
National Systems Corporation, Chicago IL May 1994 - March 1999
Skills
User Interface Design, XML, Quality Center, Java, Waterfall, Operating Systems, MFC, C++, Linux, Visual C++, SQL, Agile Methodologies, Software Engineering, Software Development, Subversion, UML, Git, Design Patterns, Hibernate, Software Design, JIRA, Test Driven Development, Software Project..., SDLC, Ruby, Oracle, C, Testing, Databases, JSP, Programming, JDBC, Weblogic, Integration, HTML, JBoss Application Server, CVS, Scrum, Object Oriented Design, Software Documentation, Web Services, Unix, Algorithms, Statistical Modeling
Education
Gubkin Russian State University of Oil and Gas 1978 — 1983
M.S. Degree, Computer Science, Applied Mathematics
Moscow high school # 444 1974 — 1978
BTB Associates LLC January 2008 - Present
Health Care Service Corporation- Blue Cross and Blue Shield of IL, Tx, OK, NM August 1999 - April 2008
Health Care Service Corporation January 1999 - January 2008
Blue Cross and Blue Shield of Illinois January 1999 - January 2006
Anthem March 1992 - March 1999
Health Care Service Corporation December 1984 - February 1999
Anthem Blue Cross and Blue Shield (Ohio January 1992 - January 1999
Blue Cross and Blue Shield of Illinois January 1984 - January 1992
Illinois Hospital Association January 1981 - November 1984
American Hospital Association 1979 - 1981
Skills
Medicare, Healthcare, Healthcare Information..., Health Policy, Healthcare Management, Provider Relations, Process Improvement, Utilization Management, Hospitals, Strategy, Employee Benefits, Pharmacy Benefit..., Strategic Planning
Education
Brown University 1971 — 1975
BA, English
Yale University School of Public Health 1971 — 1975
MPH/MHA, Hospital and Health Administration
Sunstar Americas, Inc. May 2015 - Present
BUILD Chicago May 2014 - May 2015
BUILD Chicago March 2014 - May 2014
Automated Health Systems February 2013 - March 2014
Illinois Student Assistance Commission (ISAC) May 2012 - February 2013
BUILD Chicago August 2011 - December 2011
Blue Cross and Blue Shield of Illinois June 2010 - August 2010
BUILD Chicago June 2010 - August 2010
BUILD Chicago May 2009 - August 2009
BUILD Chicago May 2008 - August 2008
Skills
Event Management, Newsletters, Conferences, Event Planning, Non-profits, Presentations, Presentation Development, Mentoring, Youth Mentoring, Youth Development, Fundraising, Resume Writing, Screening Resumes, Public Speaking, Volunteer Management, Grant Writing, Social Networking, Public Relations, Philanthropy, Leadership Development, Grants, Strategic Planning, Community Outreach, Press Releases, Organizational..., Recruiting, Program Development, Training, Research, Social Media, Leadership, PowerPoint, Microsoft Office, Nonprofits, Media Relations, Editing, Academic Advising, Community Organizing
Education
Keller Graduate School of Management of DeVry University 2013 — 2014
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Saint Mary's University of Minnesota 2007 — 2011
Bachelor of Arts, Public Relations
Noble Street Charter 2003 — 2007
High School Diploma
Blue Cross and Blue Shield of Illinois November 2005 - Present
Girl Scouts of Greater Chicago & Northwest Indiana 2008 - 2014
Blue Cross and Blue Shield of Illinois January 1999 - November 2005
Health Care Service Corporation 1983 - 1999
Talman Home Federal Savings 1979 - 1983
Skills
Advertising, Social Media, Graphic Design, Non-profits, Public Speaking, Adobe Creative Suite, Marketing Communications, Editing, Customer Service, Nonprofits, Project Management, Graphics, Email Marketing, Marketing, Newsletters, Copywriting, Direct Mail
Education
The University of Texas at Austin 1973 — 1976
BFA, art
The University of Texas at Austin 1972 — 1976
BFA in Art, Fine and Studio Arts
NAPA AUTO PARTS October 2014 - Present
Sherwin Williams Automotive Finishes Corporation April 2012 - September 2014
Sherwin Williams Automotive Finishes Corporation May 2011 - April 2012
Alpha Home Health Care January 2010 - May 2011
O’Reilly Auto Parts January 2008 - July 2009
OnMedia Ad Sales September 2006 - December 2007
West Star Aviation June 2005 - July 2006
Blue Cross and Blue Shield of Illinois December 2003 - May 2005
Skills
Inventory Management, Sales, Customer Satisfaction, Management, Invoicing, Customer Service, Time Management, Pricing, Profit, Automotive, Employee Management, File Management, Customer Retention, Sales Operations, Team Leadership, Sales Process, Team Building
Education
Southern Illinois University, Carbondale 2008 — 2011
Bachelor of Science (B.S.), Automotive Engineering Technology/Technician
DelishChef Catering March 2015 - Present
Springfield Motorboat Club June 2015 - September 2015
Horace Mann September 2011 - July 2014
Blue Cross and Blue Shield of Illinois March 2008 - June 2010
Skills
Customer Service, Insurance, Customer Satisfaction, Access, Call Centers, Microsoft Excel, PowerPoint, Microsoft Office, 10 Key, Banking, Project Management, Data Entry, PeopleSoft, Outlook, Call Center, Cash Management, Culinary Skills
Education
Lincoln Land Community College 2014 — 2016
High School, Culinary Arts/Chef Training
University of Illinois Springfield 2011 — 2013
MBA, Business Administration and Management
Sears Holdings Corporation May 2012 - Present
Blue Cross and Blue Shield of Illinois May 2009 - April 2011
Blue Cross & Blue Shield of Illinois January 2008 - May 2009
AT&T (formerly Southwestern Bell Corporation) October 1997 - April 2007
Bank of America October 1994 - July 1999
Skills
Call Center, Team Leadership, Problem Solving, Customer Relations, Customer Satisfaction, Vendor Relations, Customer Service, Compliance, Time Management, Account Management, Telecommunications, Policy, Project Coordination, Process Improvement, Team Building, Documentation, Event Planning, Healthcare, Negotiation, Organizing, Planning, Quality Management, Research, Troubleshooting, Teamwork, Team Management, Telephone Skills, Call Centers, Project Planning, Training
Education
Keller Graduate School of Management of DeVry University
Masters, Human Resource Management
Keller Graduate School of Management of DeVry University
MBA, Project Management
Keller Graduate School of Management of DeVry University
Graduate Certificate of Learning - Project Management, Project Management
DePaul University
Bachelor of Science Degree, Business Management
Blue Cross and Blue Shield of Illinois October 2014 - Present
Staples Business Advantage August 2013 - October 2014
Little Company of Mary Hospital May 2012 - July 2013
Marquette Bank May 2010 - July 2013
Skills
Customer Service, Marketing, Time Management, Management, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Salesforce.com, PowerPoint, Leadership, Microsoft Outlook, Communication Skills, Organizational skills, Timely Decision Making, Marketing Strategy, Marketing Communications, SAVO, B2B, Negotiation, Lead Generation, Cold Calling, Team Building, Social Networking, Sales Process, Outlook, Sales
Education
Saint Xavier University 2010 — 2013
Bachelor of Arts (B.A.), Liberal Studies with focus in Business Administration
Western Michigan University 2008 — 2010
Cooper's Hawk Winery and Restaurants March 2015 - Present
Cooper's Hawk Winery and Restaurants October 2014 - March 2015
Hospital Sisters Health System September 2013 - March 2014
RL Canning February 2013 - July 2013
Blue Cross and Blue Shield of Illinois April 2011 - September 2012
Bath and Body Works November 2010 - March 2011
Kiewit Power Constructors February 2009 - January 2010
Kiewit Power Constructors March 2008 - February 2009
Kiewit Power Constructors June 2007 - March 2008
Bath and Body Works March 2003 - January 2007
Skills
Call Centers, Human resources..., Customer Service, Procurement, Microsoft Excel, Telephone Skills, Databases, Sales, Management, Outlook, Microsoft Office, Accounts Payable, Start-ups, Software Documentation, Microsoft Word, Medical Insurance, Microsoft Access, Multi-line Phone, Social media updates, Training, PowerPoint, Access
Education
Eastern Illinois University 2005 — 2007
Bachelor of Arts, Communication (Corporate Communication)
Lincoln Land Community College 2002 — 2005
Associate, Arts
Opt-Out Mother June 2009 - Present
Pearman's Storage February 2011 - Present
In-Home Child Care February 2012 - August 2014
Thirty-One Gifts January 2006 - December 2009
Blue Cross and Blue Shield of Illinois September 2008 - June 2009
Blue Cross and Blue Shield of Illinois September 2006 - August 2008
Blue Cross and Blue Shield of Illinois May 2003 - September 2006
Heartland Insurance Agency 2001 - 2003
David S. Palmer Arena 2001 - 2001
Skills
Typing, Keyboard Skills, Microsoft Office, Data Entry, PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Word, Windows, Organizational..., QuickBooks, Filing, Document Management, Non-profit Volunteering, Professionalism, High Level Of..., Client Confidentiality, Team Management, Management, Organizational..., Relationship Management, Positive Behavior..., Contact Management, Social Networking, Training, Office Management, Administrative..., Access, Outlook, Leadership, Team Building
Education
Danville Area Community College 2014 — 2016
Administrative Professional
Danville Area Community College 2012 — 2012
Social Work
Danville Area Community College 2007 — 2007
Real Estate, A
Danville Area Community College 2001 — 2003
General Studies
Georgetown-RidgeFarm High School 1997 — 2001
High School
Walgreen Co. Creative Operations November 2010 - Present
Walgreens November 2005 - November 2010
Blue Cross and Blue Shield of Illinois September 2004 - November 2005
Cardinal Health July 2004 - September 2004
EMC Global Services Marketing-Web, Creative & Editorial January 1999 - 2003
EMC November 1997 - January 1999
The Robbins Company June 1994 - November 1997
TechView Interactive 1991 - 1994
Skills
InDesign, Project Management, Advertising, Marketing Communications, Team Leadership, Adobe Creative Suite, Creative Direction, Strategic Planning, Marketing, Brochures, Illustrator, Corporate Branding, Newsletters, Marketing Strategy, Adobe Acrobat, Graphic Design, Leadership, Social Media
Education
Northeastern University Boston 1998 — 2000
Bachelor of Science, -Graphic Design & Visual Communications, Dean's List Certificate 1999-2000
Ray College of Design 1987 — 1989
Associates Degree of Applied Science Communications Design, Communications Design, Dean's List Certificate 1987-1989
Illinois State University 1986 — 1986
Bloomberg BNA June 2015 - Present
Bloomberg BNA 2012 - Present
MedAssurant 2011 - 2012
Government of District of Columbia 2010 - 2011
SAIC 2009 - 2009
Group 1 Software 2006 - 2009
Blue Cross and Blue Shield of Illinois 2005 - 2006
Skills
Quality Assurance, Quality Management, Software Project..., Project Management, IT Strategy, Budgeting, Testing, Test Automation, Software Deployment, Change Management, Process Improvement, User Acceptance Testing, Test Planning, Agile Methodologies, Business Analysis, Software Quality..., Software Development, Databases, Strategy, Leadership, Consulting
Education
Clarke University
Bachelor's Degree, Biology
DePaul University
Master's Degree, Computer Science
Presbyterian Healthcare Services July 2015 - Present
Centene Corporation February 2015 - July 2015
Rising Medical Solutions June 2014 - January 2015
Sedgwick June 2013 - May 2014
Insurance Program Managers Group August 2012 - June 2013
Blue Cross and Blue Shield of Illinois October 2011 - August 2012
AIM Specialty Health February 2010 - September 2011
PCC Wellness Center October 2008 - January 2010
University of Chicago Hospitals March 2008 - September 2008
Skills
Utilization Management, Medical Case Management, Nursing, Certified Case Manager, Case Management, Utilization Review, Pediatric Intensive Care, Hospice, Trauma Nursing, Acute Care, Telephone Triage, FQHC, Psychiatry, Motivational..., Workers Compensation, Registered Nurses, Healthcare Management, HIPAA, Medicaid, Hospitals, Healthcare, Medicare, Healthcare Information..., Inpatient, Managed Care
Education
Kaplan University 2015 — 2017
Master’s Degree, Nursing / Executive Leadership
Saint Xavier University 2005 — 2007
Bachelor of Science (BS), Nursing, 3.26
Concorde Career Institute-Arlington 2003 — 2004
Diploma, Vocational Nursing
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross and Blue Shield of Illinois May 2010 - April 2015
Trustmark Life Insurance Company September 1996 - September 2008
Washington National Insurance Company September 1985 - September 1996
Allstate Insurance Company March 1984 - September 1985
Skills
COBRA, Employee Benefits, Microsoft Excel, Microsoft Word, HIPAA, Access, Outlook, Health Insurance, Insurance, Disability Insurance, Workers Compensation, Life Insurance, Analysis, Benefits Administration, Healthcare
Education
Southern Methodist University 1975 — 1979
BA, Political Science
Blue Cross and Blue Shield of Illinois January 2013 - Present
NORC at the University of Chicago July 2012 - January 2013
Augustana College Swanson Commons August 2010 - May 2012
Augustana College Office of Admissions August 2010 - May 2012
Old Plank Trail Community Bank June 2010 - May 2011
Old Plank Trail Community Bank November 2007 - May 2011
Skills
Java, Android OS, SQL, Eclipse, HTML, Voxco, MS Office, TREEV, IPS Sendero Accounts..., Microsoft Office, Microsoft Excel, Time Management, Software Documentation, Software Development, Data Analysis
Education
Augustana College 2008 — 2012
Bachelor of Arts, Computer Science and Mathematics
Blue Cross and Blue Shield of Illinois November 2012 - Present
Blue Cross and Blue Shield of Illinois September 2008 - November 2012
Health Care Service Corporation October 2006 - September 2008
M2BG Consulting 1998 - 2006
Ameritech/Ameritech Health Connections 1994 - 1998
Premier Health Alliance 1992 - 1994
Baxter Healthcare 1990 - 1992
Highland Park Hospital 1984 - 1986
Robert Wood Johnson Foundation 1982 - 1984
Blue Cross and Blue Shield Association 1978 - 1982
Skills
Business Strategy, Health Insurance, Healthcare, Managed Care, Philanthropy, Public Affairs, Marketing Management, Product/service..., Community Development
Education
University of Chicago Graduate School of Business
Master of Business Administration (M.B.A.), Finance and Marketing
University of Chicago, School of Social Services Adminstration
Master’s Degree, Health Policy
Washington University in St. Louis
Bachelor’s Degree, History and Medical Sociology
Blue Cross and Blue Shield of Illinois June 2008 - Present
Active Seniors Options, Inc. June 2006 - July 2007
Baier Publishing, Inc. November 1998 - June 2006
Mayflower Tours March 1997 - November 1998
Microsoft January 1995 - March 1997
Mid-Central Food Broker November 1988 - March 1997
Jewel Food Stores October 1980 - November 1988
Skills
Managed employees at..., Expert computer..., Publishing positions..., Health Insurance, Healthcare, Medical Terminology, Customer Satisfaction, Customer Service..., Interviews, Publishing, Editing, Marketing Management, Marketing Strategy, Printers, Bulk Mailing, News Writing, Digital Photography, Photo Editing, Photoshop, Digital Video, Video Editing, QuarkXPress, Microsoft Office, Lotus Notes, Email, Windows, Mac OS, Apple Software, Merchandising, Retail, Inventory Management, Shipping & Receiving, iPhone, Fax, Telephone Skills
Education
Southern Illinois University, Carbondale 1985 — 1987
Bachelor’s Degree, Communication, Journalism, and Related Programs
College of DuPage 1983 — 1985
Associate’s Degree, AA, Honors
Blue Cross and Blue Shield of Illinois September 2014 - Present
Paylocity April 2013 - September 2014
Professional Consultant November 2012 - February 2013
Health Care Services October 2010 - November 2012
Hudson August 2007 - November 2012
Blue Cross Blue Shield October 2010 - December 2010
Kaplan College October 2008 - June 2010
BCBS April 2008 - October 2008
BCBS August 2007 - December 2007
Tek Systems May 2007 - August 2007
Skills
Project Management, Information Mapping, Captivate, Instructional Design, Instructor-led Training, ADDIE, Blended Learning, E-Learning, Needs Analysis, Learning Management, SnagIt, Distance Learning, Camtasia, Lectora, Adult Education, Employee Training, Training, Training Delivery, Learning Management..., Visio, Coaching, Curriculum Design
Education
Northeastern Illinois University 2001 — 2004
MA, Human Resource Development
Robert Morris University 1991 — 1996
BBA, Business Administration
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2014 - Present
Blue Cross and Blue Shield of Illinois January 2014 - July 2015
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Leadership, Training, Sales, PowerPoint, Research, Management, Photoshop, Claim, Customer Service, Strategic Planning, Outlook, Insurance, Social Media
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.)
University of Phoenix 2008 — 2011
Bachelor of Science Business Administration (BSBA), Business
Blue Cross and Blue Shield of Illinois October 2014 - Present
Wilson Sporting Goods Co. February 2007 - November 2013
Lucent Technologies June 1998 - February 2007
MCG-Chicago 1995 - 1998
Abbott Laboratories 1993 - 1995
Comshare 1991 - 1993
Skills
Java, JavaScript, JSP, JDBC, Database Design, Database Administration, JSTL, SQL, CSS, Software Development, SDLC, Integration, Requirements Analysis, Unix, PHP, Visio, Microsoft SQL Server, MySQL, XML, Databases, HTML, Web Applications, Business Analysis, Oracle
Education
Moody Bible Institute 2011 — 2016
Master of Arts (M.A.)
DePaul University 1999 — 2004
Master of Science (MS)
University of Michigan - Stephen M. Ross School of Business 1989 — 1991
BBA
Creston High School 1982 — 1986
US Foods October 2015 - Present
Flying Monkeys Studio June 1997 - Present
US Foods February 2014 - October 2015
US Foods June 2013 - January 2014
Retrofit LLC June 2012 - May 2013
Blue Cross and Blue Shield of Illinois November 2009 - May 2012
Art Technology Group (ATG) June 2009 - September 2009
America's Best Companies May 2008 - May 2009
ShopLocal March 2006 - May 2008
Direct Advantage December 2004 - March 2006
Skills
User Interface Design, Web Design, Email Marketing, Creative Direction, Graphic Design, Information Architecture, SEO, Adobe Creative Suite, Art Direction, Brand Development, Corporate Identity, Logo Design, Flash, Web Development, Advertising, Layout, Typography, CSS, Illustration, Corporate Branding, Photoshop, E-commerce, CMS, Usability, Usability Testing, Team Building, InDesign, Web 2.0, HTML 5, User-centered Design, Direct Mail, HTML, WordPress, Print Production, iRise Enterprise..., Digital Asset Management
Education
Columbia College Chicago 1990 — 1992
Bachelors
Moraine Valley Community College 1988 — 1990
Associates
Carl Sandburg High School 1984 — 1988
Capital One September 2014 - Present
Blue Cross and Blue Shield of Illinois July 2014 - September 2014
Speridian Technologies May 2014 - June 2014
U.S. Department of Veterans Affairs December 2013 - April 2014
Speridian Technologies April 2013 - October 2013
IBM India Pvt Ltd May 2006 - March 2012
Sierra Atlantic October 2003 - May 2006
Skills
EAI, Siebel, Oracle, Integration, SDLC, Solution Architecture, Requirements Analysis, Business Analysis, PL/SQL, Software Project..., Web Services, SOA, SQL, Enterprise Architecture, Data Migration, Tibco BW
Education
Osmania University 2000 — 2003
Master of Computer Applications (MCA), Computer Science, Distinction
AARP October 2011 - Present
Chicago Public Schools August 1990 - June 2009
Allstate November 1981 - January 1986
Blue Cross and Blue Shield of Illinois November 1973 - September 1981
Skills
Curriculum Design, Tutoring, Research, Fundraising, Curriculum Development, Event Planning, Volunteer Management, Higher Education, Editing, Program Evaluation, Educational Leadership, Microsoft Office, Coaching, Customer Service, Educational Technology, Microsoft Excel, Teacher Training, Training, Outlook, PowerPoint, Social Media, Classroom, Leadership, Leadership Development, Social Networking, Team Building, Policy, Entrepreneurship, Strategic Planning, Organizational..., Administration, Adult Education, English, Instructional Design, Resume Writing, Public Relations, Project Management, Management, K-12, Critical Thinking, Blogging, Event Management, Spanish, Marketing, Data Analysis, Insurance, Microsoft Word, Career Counseling, Program Management, Operations Management
Education
University of Illinois at Chicago 1999 — 2001
Master of Science (M.S.), Secondary Education and Teaching
Chicago State University 1990 — 1998
Masters, English/Reading
Blue Cross and Blue Shield Association June 2013 - Present
Blue Cross and Blue Shield Association February 2010 - June 2013
Blue Cross and Blue Shield Association September 2008 - December 2009
Blue Cross and Blue Shield of Illinois 2006 - 2008
Trustmark Insurance Company 2004 - 2006
Skills
Strategic Planning, Strategy
Education
Northwestern University 1994 — 1998
BS, Mathematical Methods in the Social Sciences & Economics
Culloton Strategies, LLC January 2010 - Present
Bear Necessities Pediatric Cancer Foundation 2004 - Present
Res Publica Group February 2003 - January 2010
Gov. George H. Ryan July 1999 - January 2003
Chicago Aviation Department February 1997 - July 1999
Blue Cross and Blue Shield of Illinois April 1992 - January 1997
Chicago '96 Host Committee January 1996 - August 1996
WMAQ All News 67 February 1988 - March 1992
Skills
Crisis Communications, Media Strategy, Crisis Management, Policy, Grassroots Organizing, Legislative Relations, Government, Spokesperson, Social Media, Politics, Policy Analysis, Public Policy, Event Management, New Media, Event Planning, Marketing, Public Speaking, Community Outreach, New Business Development, Leadership, Radio, Internal Communications, Journalism, Storytelling, Editing, International Relations, Reputation Management, Entrepreneurship, Coalitions, Publicity, Copywriting, Political Campaigns, Media Studies, Start-ups, Volunteer Management, Legislation, Campaigns, News Writing, Management, Governmental Affairs, Media Relations, Grassroots, Strategic Communications, Public Relations
Education
DePaul University College of Law 1987 — 1991
JD, Law
Northwestern University 1983 — 1987
BSJ, Journalism
Notre Dame High School for Boys 1979 — 1983
Ball State University August 2013 - Present
Colorado Christian University March 2012 - Present
Harrison College July 2008 - Present
MARTINDALE BRIGHTWOOD CDC February 2010 - December 2013
Ball State University August 2012 - May 2013
BAINBRIDGE CHRISTIAN CHURCH September 2007 - September 2009
SELKIRK CHRISTIAN CHAPEL September 2003 - September 2007
Lincoln Christian College May 2001 - March 2002
BLUE CROSS AND BLUE SHIELD OF ILLINOIS December 1985 - March 2000
Skills
Engaging Public Speaker, Mentoring, Curriculum Design, Leadership, Auditing, Public Speaking, Leadership Development, Instructional Design, Strategic Planning, Customer Service, PowerPoint, Coaching, Microsoft Office, Non-profits, Training, Nonprofits, Management, Time Management, Microsoft Word, E-Learning, Curriculum Development
Education
Ball State University 2012 — 2017
Doctor of Education (Ed.D.) in progress, Adult, Higher and Community Education
Lincoln Christian University 1991 — 2008
M.A., Biblical Studies/Hermeneutics
Lincoln Christian University 1991 — 2003
M.Div., Theological and Ministerial Studies
Indiana Wesleyan University 1983 — 1985
B.S., Accounting
INDIANA VOCATIONAL TECHNICAL COLLEGE 1979 — 1982
Associate, Applied Science, Accounting
HER Insurance Training and Services May 2015 - Present
Blue Cross and Blue Shield of Illinois 2014 - 2015
Aflac August 2012 - 2015
Nannetta's Child Non Profit January 2004 - August 2010
Ada S. McKinley Community Services, Inc 2008 - 2009
Skills
Customer Service, Management, Sales, Marketing, Team Building, Health Insurance, Risk Management, Commercial Insurance, Sales Management, Small Business, Negotiation, Project Management, Account Management
Education
DePaul University
Business Administration and Management, Elementary Education
MacCormac College
Associate’s Degree, Business Administration
Mother MacAuley High School
Valence Health July 2015 - Present
TapCloud LLC November 2014 - July 2015
American Dental Association August 2012 - October 2014
Edelman July 2011 - August 2012
Blue Cross and Blue Shield of Illinois 2007 - July 2011
Chicago Bites February 2006 - March 2011
Federal Reserve Bank of Chicago September 2001 - May 2007
Skills
Social Media, Blogging, Public Relations, Social Media Marketing, Corporate Communications, Facebook, Social Networking, Writing, Digital Marketing, Digital Strategy
Education
Lancaster University 2000 — 2001
MA, Visual Culture
University of Northern Colorado 1996 — 2000
BA, English, Journalism
Aon Hewitt July 2012 - Present
JP Morgan Chase January 2011 - June 2012
American Society for Clinical Pathology May 2008 - January 2011
Fair Isaac Corporation January 2008 - May 2008
Blue Cross and Blue Shield of Illinois May 2001 - December 2007
Global Young Leaders Conference June 2007 - July 2007
Usability Professionals Association November 2006 - November 2006
Incent, Inc. March 2000 - April 2001
Greenbrier & Russel (now Hitachi Consulting) June 1998 - March 2000
Rockwell Automation Allen Bradley January 1998 - May 1998
Skills
Axure, Wire Framing, User Scenarios, Sitemaps, Rapid Prototyping, Heuristic Analysis, Website Testing, Observational Research, SnagIt, Camtasia, Windows Movie Maker, Narration, Microsoft Office, Photoshop, Web Content Management, Usability Testing, Task Analysis, Site Maps, JustInMInd, JustInMind Rapid..., User Experience, Dreamweaver, Information Architecture, Observational Studies, User Interface Design, User Interface, Human Computer..., Visio, SharePoint, Web Analytics, Agile Methodologies, Technical Writing, Requirements Gathering, Google Analytics, User-centered Design, User Research, Accessibility, JIRA, HPQC, Agile, Software Documentation, Project Management, Web Project Management, User Experience Design, Creative Direction, SEM, Usability Engineering, Responsive Web Design..., Heuristic Evaluation, HTML
Education
DePaul University 2003 — 2008
Master of Science, Human Computer Interaction (HCI)
Marquette University 1994 — 1998
Bachelor of Science, Business Administration and Management Information Systems
Mount Carmel 1990 — 1994
St. Barnabas 1981 — 1990
Humana August 2013 - Present
Blue Cross and Blue Shield of Illinois May 1983 - July 2013
Skills
Health Insurance, Employee Benefits, Healthcare Management, Strategic Planning, Process Improvement, Medicare, Healthcare, Product Management, PPO, Healthcare Information..., HIPAA, Team Building, Managed Care, HMO, Leadership, Vendor Management, SDLC, Business Process..., Network Development, Disease Management, Health Policy, Provider Relations, Medicaid, Health Care Reform
Education
Elmhurst College 1998 — 2003
Bachelor's degree
Elmhurst College 1997 — 2003
Bachelor's degree, Business Administration and Management, General
Orange Business Solutions January 2007 - Present
Wrigley June 2001 - August 2006
Sprint June 1998 - June 2001
Blue Cross and Blue Shield of Illinois March 1995 - November 1998
Skills
Solution Selling, Data Center, Unified Communications, Professional Services, Telephony, Telecommunications, SaaS, Cloud Computing, Managed Services, Vendor Management, VoIP, Pre-sales, IT Management, MPLS, Networking, Integration
Education
Purdue University Calumet
Kaiser Permanente December 2013 - Present
Kaiser Permanente Northern California Rwgion November 2011 - November 2013
Kaiser Permanente Northern California Region November 2007 - November 2011
Blue Cross and Blue Shield of Illinois 1998 - October 2007
Northwestern University April 2003 - June 2006
Arlington Park March 1995 - December 1997
Golden Gate Fields January 1992 - January 1995
Arlington Park February 1989 - December 1991
Skills
Media Relations, Strategic Communications, Communication Training, Journalism, Marketing Communications, Strategic Planning, Publicity, Crisis Communications, Event Planning, Public Relations, Press Releases, Public Affairs, Copy Editing, Storytelling, Publications, Web Content, Newsletters, Editing, Public Speaking, Corporate Communications, Internal Communications, Communications Planning, Message Development
Education
Northwestern University
M.S., Communications
Brigham Young University
B.A., Communications
Blue Cross and Blue Shield of Illinois February 2011 - Present
Fed Ex August 2005 - January 2011
Nikolus, Inc May 2000 - July 2005
Skills
Broadcast, Television, Social Media, Video Production, Editing, Video, Digital Media, Final Cut Pro, Public Relations, Advertising, Video Editing, Microsoft Office, Radio, Journalism, Social Media Marketing
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (M.B.A.), Business Administration and Management, General
Northwestern University
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Blue Cross and Blue Shield of Illinois October 2014 - Present
RL Canning January 2014 - July 2014
Discover Financial Services January 2013 - January 2014
LexisNexis January 2009 - January 2013
CS Stars September 2006 - November 2008
Motorola Solutions 1996 - 2006
Skills
Servers, Active Directory, Windows Server, VMware, Virtualization, Troubleshooting, Disaster Recovery, DNS, Operating Systems, Data Center, TCP/IP, DHCP, Citrix, Hardware, Cisco Technologies, Microsoft Exchange, VMware ESX
Education
Harper College
Wilbur Wright College
Abbott March 2001 - Present
Moore North America March 2000 - March 2001
Discover Financial Services January 1998 - March 2000
Blue Cross and Blue Shield of Illinois September 1994 - January 1998
United States Steel Corporation July 1987 - September 1994
Skills
SDLC, Visio, SharePoint, Requirements Gathering, ASP, VBScript, Unix, PL/SQL, Testing, Software Development, Integration, Visual Basic, Oracle, JavaScript, Software Documentation, SQL
Education
Gateway Technical College 2007 — 2007
Certificate, Websphere (WAS) Programming, GPA: 4.0/4.0
DePaul University 2002 — 2002
Certificate, Java Developer Program, GPA: 4.0/4.0
DePaul University 2000 — 2000
Certificate, Web Developer Program, 4.0/4.0
Indiana University-Northwest 1990 — 1993
Master's Degree, Business Administration and Management, General, GPA: 3.46/4.00
Purdue University Calumet 1986 — 1990
Bachelor's Degree, Computer Programming, Systems Analysis and Design, GPA: 5.17/6.00
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2011 - September 2013
Blue Cross and Blue Shield of Illinois June 2009 - April 2011
Blue Cross and Blue Shield of Illinois June 2006 - June 2009
Blue Cross and Blue Shield of Illinois 2000 - 2004
Blue Cross and Blue Shield of Illinois 1998 - 2000
Blue Cross and Blue Shield of Illinois 1996 - 1998
Arthur J. Gallagher & Co. March 1994 - June 1996
Health Direct May 1993 - March 1994
Skills
Health Insurance, Employee Benefits, Insurance, Strategic Planning, Health Care Reform, Sales, Managed Care, Marketing Strategy, Thought Leadership, Business Development, Healthcare, Sales Management, Underwriting, Medicare, Change Management, HMO, Operations Management, Management, Leadership, Process Improvement, Integrity, Executive Reporting, Innovative Thinking, Self Starter, Change Leadership, Project Implementation, Problem Solving, Team Motivator, New Ventures, Grassroots, Latino Outreach, Strategy, Marketing, Consulting, Vendor Management
Education
Loyola University of Chicago - Graduate School of Business 1997 — 2000
Master of Business Administration (M.B.A.), Strategy, Operational Management, eCommerce
Illinois State University 1989 — 1993
Bachelor's degree, Public Relations, Advertising, and Applied Communication & Environmental Health
Blue Cross and Blue Shield of Illinois May 1992 - Present
Education
Northeastern Illinois University 1984 — 1989
Blue Cross Blue Shield of Illinois December 1985 - Present
BlueCross BlueShield of Illinois 1985 - Present
Blue Cross and Blue Shield of Illinois 1985 - Present
Health Care Service Corporation (dba Blue Cross Blue Shield Illinois,Texas, New Mexico and Oklahoma) 1985 - Present
HCSC 1985 - Present
Blue Cross and Blue Shield of Illinois 1985 - 2008
Education
Cornell University
B.A., Psychology
Norfolk Southern May 2008 - Present
TEKsystems June 2003 - Present
Norfolk Southern June 2003 - April 2008
Covansys November 1996 - June 2003
Northern Trust December 1997 - May 2003
Blue Cross and Blue Shield of Illinois July 1995 - November 1997
Software Architects 1995 - 1996
Zimmer Inc 1994 - June 1995
Skills
Weblogic, DB2, Visio, Java Enterprise Edition, Integration, Software Project..., MS Project, SOA, Requirements Analysis, SQL, Enterprise Architecture, SDLC, Data Warehousing, Agile Methodologies, Program Management, Oracle, Database Design
Education
Wichita State University 1992 — 1994
Master's Degree
PSG College of Technology 1987 — 1991
Bachelor's Degree
Nanjappa Higher Secondary School 1982 — 1987
High School
Blue Cross and Blue Shield of Illinois February 2000 - Present
HCSC 2000 - Present
Skills
Graphic Design, Advertising, Art Direction, Logos, Brochures, illustrator, Editorial Illustration, Digital Illustration, Vector Illustration, Portrait Painting
Education
Northern Illinois University 2005 — 2009
BFA, Illustration
Blue Cross and Blue Shield of Illinois 2013 - Present
Blue Cross and Blue Shield of Illinois 2011 - 2013
Blue Cross and Blue Shield of Illinois 2006 - 2011
Blue Cross and Blue Shield of Illinois January 1997 - February 2006
Aon Hewitt January 1995 - January 1997
Skills
Software Development, Management, Analysis, Leadership, SDLC, Java, Process Improvement, Access, Business Analysis, Training, Visio, COBOL, Web Applications, Program Management, IT Management, DB2, Web Development, Software Documentation, Mainframe, Project Planning, Programming, Budgets, Document Management, CICS, JCL, Security, Technology Team..., Vendor Management, Resource Management, Communications, Cross-functional..., Employee Assessment, Architecture Design, Technology Best..., Requirements Gathering, Unix, IBM AIX, Redhat Linux, SUSE Linux, Blade, Windows, Oracle, Microsoft SQL Server, Agile & Waterfall..., WebSphere, JBoss Application Server
Education
DePaul University
Computer Career Program
Syracuse University 1988 — 1992
Bachelor of Arts (BA), History
Blue Cross and Blue Shield of Illinois September 2014 - Present
Unilever February 2014 - July 2014
CORE Access Group June 2011 - January 2014
S.A.C. CAPITAL August 2006 - May 2011
Skills
Databases, Microsoft SQL Server, SQL, Log Shipping, SSIS, SSRS, Database Design, Oracle, PL/SQL, Visio, .NET, Crystal Reports, Performance Tuning, Windows Server, PHP, Data Migration
Education
Jawaharlal Nehru Technological University 2001 — 2005
B.Tech, Computer Science & Information Technology
Trexin Consulting September 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2015 - June 2015
Medecision September 2014 - February 2015
Ann & Robert H. Lurie Children's Hospital of Chicago January 2015 - January 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - September 2014
Blue Cross and Blue Shield of Illinois December 2009 - April 2012
Blue Cross and Blue Shield of Illinois (HCSC) May 2009 - December 2009
HCSC July 2005 - May 2009
Motorola Mobile Devices August 2004 - July 2005
Skills
Visio, SDLC, Business Analysis, Software Documentation, SQL, Process Improvement, Access, Requirements Analysis, MS Project, SharePoint, Testing, Troubleshooting, Data Analysis, Databases, Vendor Management, Leadership, Business Intelligence, Business Process, User Acceptance Testing, Software Development, Requirements Gathering, Management, Change Management, Team Leadership, Program Management, Project Management, Analysis, Data Warehousing
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Master of Business Administration (M.B.A.), Health Services Management, GPA: 3.96
DeVry University 2001 — 2004
Bachelors, Computer Engineering Technology
Blue Cross and Blue Shield of Illinois December 2012 - Present
Blue Cross Blue Shield September 2011 - December 2012
Enve Models November 2010 - September 2011
Museum of Contemporary Art September 2004 - November 2010
The American Bar Association December 2003 - September 2004
Skills
Event Planning, Event Management, Fundraising, Volunteer Management, Non-profits, Social Media Marketing, Facebook, Social Networking, Marketing, Wedding Planning, Professional Bridal..., Nonprofits, Management, Editing, Trade Shows, Budgets, Corporate Events, Sales
Education
DePaul University
Bachelor of Arts, English
Wheaton Warrenville South
Health Care Service Corporation April 2012 - Present
Blue Cross and Blue Shield of Illinois July 1993 - April 2009
Education
University of Illinois
Roosevelt University October 2013 - Present
Roosevelt University November 2010 - October 2013
Illinois Caucus for Adolescent Health July 2011 - June 2012
Asian Giving Circle July 2009 - June 2011
Blue Cross and Blue Shield of Illinois February 2008 - October 2010
United Way of Metropolitan Chicago 2005 - 2008
Chinese Mutual Aid Association 2002 - 2005
Japan Exchange and Teaching Program(me) (JET) July 1999 - June 2001
Skills
Non-profits, Community Outreach, Program Development, Fundraising, Grants, Community Development, Community Engagement, Teaching, Nonprofits, Program Evaluation, Grant Writing, Healthcare, Philanthropy, Social Media, Higher Education, Volunteer Management, Community Organizing, Strategic Planning, Policy Analysis, Youth Mentoring, Organizational..., Research, Public Speaking, Strategic Communications, Event Planning, Time Management
Education
DePaul University 2008 — 2011
MS, Public Service Management
Carleton College 1994 — 1998
BA, Sociology/Antrhopolgy
Blue Cross and Blue Shield of Illinois May 2006 - Present
Blue Cross and Blue Shield of Illinois December 2003 - May 2006
Vista Technology Group 2000 - 2003
Skills
Health Insurance, Benefits Administration, Insurance, Healthcare, Call Center, Customer Service, Project Management, Change Management, Performance Management
Education
Northern Illinois University 1996 — 2000
BS, Corporate Communications
Leo Burnett Group March 2011 - May 2015
VacoFinancial 2015 - 2015
VacoFinancial 2015 - 2015
Geometry Global February 2010 - March 2011
New Control October 2009 - February 2010
Draftfcb July 2006 - May 2009
Blue Cross and Blue Shield of Illinois August 2001 - April 2006
Industrial and Safety Limited January 1998 - September 1999
Skills
Account Reconciliation, Accounting, Advertising, Analysis, Auditing, Accounts Receivable, Accounts Payable, Budgets, Communication, Employee Training, Forecasting, Financial Analysis, Financial Modeling, Financial Reporting, Marketing, Management, Microsoft Excel, Project Management, Strategy, Teamwork, Variance Analysis
Education
University of Illinois at Chicago 2004 — 2006
Accounting, Accountancy, Business Law, and Finance
City Colleges of Chicago-Harold Washington College 2000 — 2003
Associates, Accounting
Boston Public Schools April 2009 - Present
DeVry University June 2008 - March 2009
Blue Cross and Blue Shield of Illinois February 2008 - May 2008
Skills
Cognos, SSIS, Data Warehousing, SQL, SSRS, ETL, OLAP, Business Analysis, PL/SQL, Dimensional Modeling, Business Intelligence, SDK development, Agile Methodologies
Education
University of Madras
Bachelor of Engineering
Nuveen Investments July 2014 - Present
Nuveen Investments March 2014 - Present
Nuveen Investments July 2013 - February 2014
Nuveen Investments January 2010 - June 2013
Nuveen Investments June 2007 - December 2009
Nuveen Investments February 2000 - June 2007
Blue Cross and Blue Shield of Illinois January 1999 - January 2000
Skills
Competitive Analysis, Due Diligence, RFP, RFI, Analytics, Mutual Funds, Asset Management, Portfolio Management, Product Management, Series 7, Investment Management, Investments, Series 65, Investment Strategies, Asset Allocation, Alternative Investments, Fixed Income, Separately Managed..., Hedge Funds
Education
University of Illinois at Chicago
MA, Applied Sociology
University of Illinois at Chicago
BA, Economics & Sociology
Choice Vendor.com July 2009 - January 2010
ChoiceVendor 2009 - 2010
HealthSpring 2007 - 2009
Blue Cross and Blue Shield Association 1986 - 2003
Blue Cross and Blue Shield of Illinois 1973 - 1978
Education
Carthage College 1964 — 1968
BA, English
Independent Consultant Welfare Plans ManagerGeneral Board of Pension and Health Benefits2005 - 2009
Dann Insurance 2002 - 2004
USI Midwest 2000 - 2001
Blue Cross and Blue Shield of Illinois 1994 - 1998
The Equitable Life Assurance Society of the US/EQUICOR/CIGNA 1984 - 1993
The Equitable Life Assurance Society of the US/EQUICOR/CIGNA 1981 - 1984
Skills
Strategic Planning, Communications, Regulatory filings, Change Management, Plan design and..., Training, Systems evaluation and..., Financial Analysis, Financial Reporting, Vendor Management, Contracts and compliance, Client relations, Management, Performance Management, Analysis, Employee Benefits, Regulatory Filings, Cross-functional Team..., Mergers & Acquisitions, Sales, Strategy, Marketing, Insurance, Leadership
Education
Emory University
BS, Biology
Georgia Institute of Technology
Prime Therapeutics February 2014 - Present
Prime Therapeutics June 2011 - February 2014
Prime Therapeutics January 2010 - June 2011
Prime Therapeutics September 2006 - January 2010
United Healthcare Pharmaceutical Solutions (now OptumRx) September 2005 - September 2006
CVS Caremark (fka Advance Paradign and AdvancePCS) December 1999 - September 2005
CIGNA Healthcare June 1998 - December 1999
Blue Cross and Blue Shield of Illinois June 1997 - June 1998
Blue Cross and Blue Shield of Illinois December 1993 - June 1997
Skills
Pharmacy Benefit..., Account Management, Employee Benefits, Strategy, Health Insurance, Managed Care, Medicare, Healthcare, Medicare Part D, Disease Management
Education
Southern Illinois University, Carbondale 1989 — 1993
Bachelor of Science (B.S.), Marketing
Blue Cross and Blue Shield of Illinois March 2014 - Present
UnitedHealthcare July 1999 - March 2014
Skills
Medicare, Health Policy, HIPAA, Strategic Planning
Education
Iowa State University 1984 — 1989
Bachelor's degree, Family and Consumer Sciences/Human Sciences
Panduit Corporation August 2015 - Present
Blue Cross Blue Shield of Illinois January 2012 - August 2015
Blue Cross and Blue Shield of Illinois July 2010 - January 2012
American InterContinental University September 2009 - July 2010
FBI & EdVenture Partners Consulting Agency January 2009 - May 2009
Silver Circle Consulting/Browns Chicken January 2009 - May 2009
Burton Snowboards September 2008 - March 2009
Skills
Market Research, CRM, Leadership, Marketing Strategy, Competitive Analysis, Sales, Budgets, Training, Strategy, New Business Development, Customer Service, Finance, Teamwork, PowerPoint, Microsoft Excel, Microsoft Office, Account Management, Microsoft Word, Team Building
Education
Olivet Nazarene University 2013 — 2014
Master's degree, Executive Master in Business Admin
University of Illinois at Chicago 2007 — 2009
Bachelor, Finance
Moraine Valley Community College 2004 — 2006
Associate of Arts (AA), Accounting and Finance
Blue Cross and Blue Shield of Illinois July 2014 - December 2014
Context 4 Healthcare, Inc. April 2011 - June 2014
Follett Higher Education Group March 2010 - November 2010
JP Morgan Chase April 2008 - November 2009
NC Department of Revenue April 2007 - January 2008
Cisco September 2004 - December 2006
Skills
Agile Methodologies, Test Automation, Quality Center, Test Planning, Software Quality..., Quality Assurance, SDLC, System Testing, Regression Testing, Test Cases, User Acceptance Testing, QTP, Test Management, Test Strategy, Performance Testing, Manual Testing, Requirements Analysis, SQL, LoadRunner, Requirements Gathering, Waterfall, XML, Selenium, JIRA, Testing, Bug Tracking, Bugzilla, Usability Testing, Defect Tracking, TFS, Scrum, DB2, Agile Testing, Integration Testing, Unix, HP QTP, HP Quality Center
Education
Osmania University 1996 — 1999
Masters, Sciences
Osmania University
Batchelors, Sciences
ADTEK Management 2009 - Present
ALTA Protection Services 2006 - 2009
Blue Cross and Blue Shield of Illinois 2005 - 2006
Alcatel-Lucent 1988 - 2004
Skills
Landscaping, Software Project..., International Project..., MS Project, Team Leadership, Project Planning, Project Coordination, Project Management, Service Delivery, Program Management, Telecommunications, Cross-functional Team..., Team Management, Business Process..., Process Improvement, Change Management, Risk Management
Education
Goldratt Institute, New Haven, CT 2002 — 2004
Critical Chain and Project Buffer Management
North Central College 1994 — 1996
Computer Science
DeVry University 1985 — 1988
BS, EET
The George Washington University 1971 — 1972
Blue Cross and Blue Shield of Illinois October 2010 - Present
Ricoh Americas Corporation April 1988 - March 2010
Ricoh Americas Corporation April 1995 - February 1998
Skills
Access, Microsoft Office
Education
University of Illinois at Chicago
BA, Psychology
Blue Cross and Blue Shield of Illinois September 2012 - Present
AT&T December 2004 - August 2010
AT&T September 1998 - December 2004
AT&T January 2000 - January 2002
AT&T March 1992 - December 1998
AT&T February 1984 - March 1992
Michael Reese Hospital July 1980 - January 1984
Skills
Customer Service, Telecommunications, Call Center, Program Management, Cross-functional Team..., Customer Satisfaction, Process Improvement, Managed Services, VoIP, Operations Management, Team Building, Troubleshooting, IP, Supervisory Skills, Product Management, ATM
Education
National Louis University 1997 — 1999
Bachelor, Management and Business
Robert Morris College 1987 — 1990
Associate in Applied Science, Secretarial Administration
Blue Cross and Blue Shield of Illinois Senior Manager, Proposal DevelopmentBlue Cross and Blue Shield of IllinoisMay 2009 - October 2012
Skills
Insurance, Managed Care, Health Insurance, Employee Benefits, Healthcare Management, Healthcare, Leadership, Management, Process Improvement, Proposal Writing, Strategic Planning
Education
Illinois State University 1989 — 1993
English
Blue Cross and Blue Shield of Illinois 1987 - Present
Skills
Health Insurance
Education
DePaul University
Blue Cross and Blue Shield of Illinois November 2001 - Present
Skills
Health Insurance, Insurance, Process Improvement, Customer Service, Medicare, Lotus Notes, Claim, Customer Satisfaction, HIPAA, Visio, Employee Benefits
Education
Rock Valley College 1990 — 1992
Hononegah High School 1985 — 1989
AFC Advisory Group February 2002 - Present
Blue Cross and Blue Shield of Illinois November 2000 - February 2002
Fort Dearborn Life November 1997 - November 2000
Skills
Customer Service, Event Planning, Microsoft Office, Public Speaking, Strategic Planning, Microsoft Excel, Research, Leadership, Microsoft Word, Project Management, Team Building, Sales, Analysis, Wellness, Process Improvement, Management, Administrative..., Sales Management, Fundraising, Stress Management, Marketing, Community Outreach, Team Leadership, Event Management, Nutrition, Yoga, Inventory Management
Education
Prairie State College 1984 — 1988
Associate's degree, Business Administration, Management and Operations
St. Xavier Univerity
not completed, Business Administration, Management and Operations
Western Illinois University
Blue Cross and Blue Shield of Illinois October 2012 - Present
Blue Cross and Blue Shield of Illinois June 2012 - October 2012
HCSC December 2011 - June 2012
Education
Eastern Illinois University
Kelly Services September 2012 - Present
BLUE CROSS AND BLUE SHIELD OF ILLINOIS August 2011 - March 2012
Blue Cross Blue Shield of Illinois 2011 - 2012
American Red Cross February 2009 - July 2011
WALGREENS ACCOUNTING CENTER August 2005 - February 2009
ACT, Inc May 2002 - August 2005
Education
DALE CARNEGIE CENTER OF
INTERACTIVE COLLEGE OF TECHNOLOGY
Diploma, Computer Applications
Georgia Perimeter College
Diploma, Computer Applications
UNIVERSITY OF ILLINOIS - Urbana
Psychology
University of Mississippi
Trading Technologies January 2015 - Present
Blue Cross and Blue Shield of Illinois September 2014 - December 2014
Trading Technologies August 2011 - June 2014
Financial Services Provider January 2011 - August 2011
Skills
Software Quality..., Agile Methodologies, Test Planning, HP Quality Center, Testing, User Acceptance Testing, JIRA
Education
Delhi University
Bachelor's Degree, Economics
Nation Institute of Information Technology
Diploma in Systems Management
Blue Cross and Blue Shield of Illinois July 2014 - October 2014
Sales Activity Management March 2014 - June 2014
Rush University Medical Center January 2012 - February 2014
Velocity Merchant Services June 2012 - October 2013
U.S. Cellular September 2011 - December 2011
Lions Clubs International July 2008 - April 2010
Nicor Enerchange June 2007 - June 2008
Avectra January 2007 - May 2007
Skills
C#.Net, ASP.NET,...
Education
Osmania University 1996 — 1999
Masters in Computer Applications
Kakatiya University 1993 — 1996
Bachelor Of Science, Computer Science