Caliber Collision Centers
Industry: Company
DescriptionCustomer service: 1 (888) 225-4237 Founder: David Roberts Founded: 2008
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Caliber Collision Centers Employees
Caliber Collision Centers April 2015 - Present
Service King Collision Repair Centers January 2015 - April 2015
Service King Collision Repair Centers December 2013 - January 2015
Service King Collision Repair Centers August 2011 - September 2013
Glen Rose High School February 2006 - June 2008
Skills
Customer Satisfaction, Automobile, Automotive, Vehicles, Profit, Automotive Aftermarket, Sales Management, Automotive Repair, Inventory Management, Operations Management, Team Building, Purchasing, Account Management, Customer Service, Parts, Continuous Improvement, Sales, Customer Retention, Management, New Business Development, Leadership, Process Improvement, Strategic Planning, Sales Process, Training, Budgets, Team Leadership, Sales Operations, Marketing Strategy, Negotiation
Education
Midwestern State University 2000 — 2005
Bachelor of Science (B.S.), Biology, General
Glen Rose High School 1997 — 2000
Caliber Collision Centers April 2011 - October 2014
Grand Pacific Resorts July 2007 - April 2011
Skills
Front Office, Customer Service, Hospitality, Hotels, Event Planning, Hospitality Industry, Sales, Hospitality Management, Customer Satisfaction
Education
Brooks Institute of Photography 2005 — 2006
Design and Visual Communications, General
Escondido High School 1999 — 2003
Diploma, General Studies
Service King Collision Repair Centers May 2013 - Present
Caliber Collision Centers October 2012 - April 2013
Gerber Collision & Glass June 2011 - October 2012
Education
International Academy of Hair Design 2001 — 2002
Walmart October 2013 - Present
Adventure Kids Playcare Issaquah September 2012 - February 2014
Big Brothers Big Sisters of Austin February 2012 - January 2013
Human Rights Campaign August 2012 - August 2012
Caliber Collision Centers April 2012 - August 2012
Allied Barton February 2008 - August 2012
Skills
Grassroots Organizing, Political Campaigns, Canvassing, Voter Contact, Political Communication, Votebuilder, Community Organizing, Coalitions, Politics, Public Policy, Community Outreach, Fundraising, Administrative..., Office Administration, Parts Ordering, Customer Service, Customer Experience, Computers, Supervisory Experience, Staff Management
Education
Austin Community College 2005 — 2006
Associate's degree, Criminal Justice and Corrections, 3.8
Fidelis CrossFit December 2014 - Present
Soul Ruckus Athletics January 2013 - December 2014
Free Wheelchair Mission September 2006 - March 2013
CrossFit Elevate May 2012 - September 2012
Caliber Collision Centers March 2002 - April 2006
Skills
Raiser's Edge, Microsoft Excel, Microsoft Word, Microsoft Office, Greater Giving, AuctionPay, CRMS, Crystal Reports, Problem Solving, Financial Reporting, Executive Reporting, Personal Training, Wellness Coaching, Fitness Training, CrossFit, Strength & Conditioning, Fundraising, Nonprofits, Kettlebells, Program Management
Education
Saddleback College 1999 — 2001
Human Services, General
Temescal Canyon High School 1994 — 1998
Caliber Collision Centers December 2014 - Present
ICC Collision Centers, Inc. May 2014 - Present
Vital Imaging March 2013 - August 2013
Newport Beach Ducati December 2009 - December 2012
Southern California Motorcycles January 2008 - August 2009
United States Marine Corps August 2003 - July 2007
Skills
Force Protection, Command, Weapons, Security Clearance, DoD, Operational Planning, Military, Military Operations
Education
Career Networks Institute 2012 — 2013
MRI Technology, MRI Technologist
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
Caliber Collision Centers May 2013 - Present
Skills
Customer Service, Sales Management, Customer Satisfaction, Account Management, Negotiation, Team Building, Sales Process, Sales Operations, Customer Retention, Purchasing, Inventory Management, Automotive, Forecasting, Sales, Vehicles
Education
California State Polytechnic University-Pomona 2001 — 2006
Business Administration and Management, General
Caliber Collision Centers September 2010 - February 2013
Education
College of the Mainland 2014 — 2015
Caliber Collision Centers September 2014 - Present
Madsen Motor Company May 2011 - September 2014
KinderKixx December 2013 - March 2014
Skills
Customer Service, Digital Photography, Pricing, Competitive Analysis, Photo Editor, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, Photoshop, Energy Efficiency, Sports Marketing, Sports Coaching, Spreadsheets, Management
Education
North Carolina State University 2007 — 2012
Bachelor of Arts (BA), Environmental Studies
University of North Carolina at Greensboro 2005 — 2007
Pre-Law Studies
Caliber Collision Centers January 2015 - Present
Pohanka Collision Centers May 2008 - December 2014
Pohanka Collision Ctr May 2004 - December 2008
Skills
Collision Repair, Profit, Automobile, Collision, Automotive Aftermarket, Operations Management, Bodywork, Estimating, Payroll, Automotive Repair, Vehicles, Dealers, Inventory Control, Automotive, Inventory Management, Team Building, Sales Management, Customer Retention, Customer Service, Process Improvement, Purchasing, Negotiation, Customer Satisfaction
Education
Nashville State Community College 1995 — 1998
Associate's degree, Accounting and Business/Management
Nashville Auto Diesel College Inc 1994 — 1995
Auto Collison Technology, Autobody/Collision and Repair Technology/Technician
Rady Children's Hospital-San Diego May 2014 - Present
Providence Little Company of Mary Medical Center February 2012 - May 2014
Hi Tech Collision & Glass October 2007 - December 2009
Caliber Collision Centers April 2001 - October 2007
Freeman/Mccue Public Relations June 2000 - April 2001
Skills
Automotive, B2B, Brand Management, Online Marketing, Marketing, Marketing Strategy, Healthcare, Executive..., Advertising, Customer Retention, Event Planning, New Business Development, Public Relations, Sales, Management
Education
California State University-San Bernardino 1994 — 1999
BA, Business Administration, Concentration Marketing
Steel Vision Garage, LLC March 2015 - Present
RideNow Powersports February 2015 - Present
EPI 2014 - Present
Service King Collision Repair Centers September 2013 - December 2014
Caliber Collision Centers May 2011 - September 2012
Skills
Promotional
Education
Scottsdale Community College
Criminalistics and Criminal Science
Service King Collision Repair Centers May 2014 - Present
Gerber Collision & Glass October 2013 - May 2014
Caliber Collision Centers June 2011 - October 2013
Findlay Toyota June 2008 - May 2011
Henderson Chevrolet April 2005 - June 2008
Skills
Automobile, Automotive, Automotive Aftermarket, Mechanics, Vehicles, Suspension, Tires, Brake, Powertrain, Automotive Parts, Fleet Management, Automotive Repair, Customer Satisfaction
Education
College of Southern Nevada 2005 — 2008
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
Foothill high school 2001 — 2005
Advanced diploma, Architecture
Caliber Collision Centers June 2015 - Present
Select Auto Body September 2014 - Present
Kustom Koachworks-Mesa March 2012 - September 2014
Invision Auto Body November 2011 - March 2012
Kustom Koachworks November 2004 - July 2011
Carstar-Goodwrench Auto Body 2003 - 2004
Scottsdale Paint and Body (Penske) February 1998 - May 2003
Skills
Automotive, Parts, Vehicles, Automotive Aftermarket, Automobile, Profit, Warranty, Customer Retention, Automotive Repair, Reynolds, Sales Management, Purchasing, New Business Development, Customer Satisfaction, Dealers, Motorsports, Sales, Negotiation, Operations Management, Marketing
Education
Northern Illinois University 1971 — 1975
B. S. Marketing, Business
Service King Collision Repair Centers September 2014 - Present
ABRA Auto Body & Glass February 2013 - July 2014
Hi tech Collision & Glass April 2008 - December 2012
Keyes Collision 2006 - 2008
Pacific Collision Centers 2005 - 2006
M2 Collision Centers 2004 - 2005
Holmes Body shop 2001 - 2004
Caliber Collision Centers 1999 - 2001
Walnut Valley Collision Centers 1992 - 1999
Skills
Microsoft Office, Automotive, Customer Service, Sales Management, Negotiation, Strategic Planning, Operating Budgets, Sales, Sales Operations, Parts, Continuous Improvement, Manufacturing, Lean Manufacturing, Microsoft Excel, Jeep, Collision, Auto Body, Vehicles, Dealers, Customer Satisfaction, Automobile, Marketing, Kaizen, Insurance, CCC Pathways, I-CAR Platinum
Education
Mt. San Antonio College 1988 — 1993
General Education
Caliber Collision Centers August 2014 - Present
Richland College August 2013 - Present
La Madeleine April 2013 - April 2014
Emergency Medical Services Corporation July 2011 - March 2013
O'Reilly Auto Parts November 2009 - July 2011
Pittsburg State University August 2008 - May 2010
Celltron Manafacturing January 2007 - August 2008
West Communication September 2005 - September 2006
Burger King December 2001 - September 2005
Skills
Human Relations, Recruitment Advertising, Recruitment/Retention, Employee Relations, Employment Law, Employee/Labor Relations, Employee Management, Employee Engagement, Employee Benefits, Unemployment Claims, Budgeting, Coaching, Documentation, Healthcare, Hiring, Inventory Management, Kronos, Leadership Development, Manufacturing, Change Management, Oracle, Microsoft Office, Organizational..., Operations Management, Planning, PowerPoint, Quality Assurance, Risk Management, Customer Service, Problem Solving, Teaching, Teamwork, Team Management, Team Leadership, Windows, Word, Recruiting, Budgets, Interviews, New Hire Orientations, FMLA, PeopleSoft, Personnel Management, Human Resources, Training, Temporary Placement, Onboarding, Job Fairs, Performance Management, Benefits Administration
Education
Salem International University 2010 — 2011
MBA, International Business
Pittsburg State University 2008 — 2010
Masters, Human Resources Training and Development
Southeastern Louisiana University 2002 — 2007
Bachelors, Human Resources Management
Caliber Collision Centers January 2008 - July 2011
Medical Edge 2006 - 2007
Chili's 2000 - 2005
hurricane harbor 1999 - 2004
Skills
Human Resources, Microsoft Office, Employee Relations, Customer Service, Recruiting, Team Building, Software Documentation, Sourcing, Management, Customer Satisfaction, Process Improvement, Payroll, Applicant Tracking..., Leadership, Interviews, System Administration, Employee Training, Performance Management, Team Leadership, New Hire Orientations, Coaching, Leadership Development, Benefits Administration, Customer Retention, Vendor Management, Data Entry, Talent Acquisition, Cold Calling, Change Management, Sales, Talent Management, Succession Planning, Team Management, Administrative..., Technical Recruiting, Program Management, Insurance, Negotiation, Microsoft Word, Internet Recruiting, Organizational...
Education
Sam Houston State University 2000 — 2001
Caliber Collision Centers February 2014 - Present
Galderma April 2009 - December 2013
Galderma October 2004 - March 2009
Galderma May 2001 - October 2004
Raytheon September 1987 - November 1996
Skills
Working Capital..., Treasury Management, Certified Treasury..., Credit Management, Risk Management, Investment Management, Contract Management, Project Management, Business Process..., Leading Change, Internal Controls, Compliance, Accounting, Financial Analysis, Finance, Cash Management, Auditing, Banking
Education
Discover Leadership 2014 — 2014
Master Graduate
Baylor University
Bachelor of Business Administration (BBA), Finance, General
University of North Texas
Bachelor of Business Administration (BBA), Finance, General
Caliber Collision Centers February 2012 - Present
Genuine Parts Company-Automotive Parts Group June 1991 - November 2011
Zig Ziglar Corporation January 1990 - January 1991
Genuine Parts Company November 1988 - May 1990
Skills
Fixed Assets, Accounts Payable, Sales Tax, General Ledger, Reconciliations, JD Edwards, Journal Entries, SOX, Quickbooks, Financial Reporting, Reconciliation, Billing, Accruals, P&L, Bank Reconciliation, Cash Flow, Account Reconciliation, Auditing, Accounting, Bookkeeping, Sarbanes-Oxley, QuickBooks
Education
LeTourneau University 1991 — 1994
Bachelor of Science, Business Management
Wayland Baptist University
Music
Caliber Collision Centers December 2011 - Present
Price Realty November 2009 - May 2011
Citivest Construction August 2002 - June 2009
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, HTML, Budgets, Customer Satisfaction, Leadership, Management, New Business Development, Operations Management, Process Improvement, QuickBooks, Sales, Sales Management, Social Networking, Software Documentation, Team Building, Training, Troubleshooting
Education
Kilgore College
NHRA April 2009 - Present
Las Vegas Motor Speedway February 2008 - Present
Caliber Collision Centers June 2013 - October 2013
winners circle collision center December 2004 - February 2013
black diamond auto body January 1992 - February 2005
ELECTRICK PAINT & AUTOBODY January 1981 - January 1991
Skills
ASE ESTIMATOR, ASE MASTER TECH, Automotive, Automobile, Automotive Aftermarket, New Business Development, Sales Management, Customer Service, Customer Satisfaction, Customer Relations, Purchasing, Budgeting, Vehicles, Advertising, Team Building, Negotiation, Parts, Contract Negotiation, Coaching, I-CAR, Fire Safety, EMS Education, Budgets, Collision, Motorsports, Training, Operations Management, Profit, Inventory Management, Business Strategy, Sales Process, Automotive Repair, Continuous Improvement, Motorsports Marketing, Marketing Strategy, Customer Retention, Auto Body, Warranty, Marketing, Strategic Planning, Management, CCC Pathways, Body Shop, Motorcycle, Suspension, Fleet Management, Tires, ASE Certified, Dealers
Education
College of Southern Nevada 1985 — 1997
automotive
VO TECH 1975 — 1977
collision repair, Autobody/Collision and Repair Technology/Technician
MAAPX January 2015 - Present
Five50Five Design 2009 - Present
Synergy Sport/GRAY Wheels 2008 - Present
Fit2Race, Inc 2005 - Present
ENTRE LEVERAGE 2012 - 2013
Esri May 2011 - July 2011
Caliber Collision Centers January 1997 - September 2009
GTE Directories January 1993 - January 1997
Skills
Public Relations, Software Documentation, Web Design, Photography, Logo Design, Advertising, Automobile, Brochures, Graphic Design, Adobe Acrobat, Continuous Improvement, Marketing, Production Schedules, Automotive, Photoshop, Press Releases, Social Media, Social Networking, Time Management, Event Planning, Facebook
Education
Chapman University 1988 — 1993
Bachelor of Fine Arts, Double; Graphic Design and Photography; Advertising Design
Redlands High School 1986 — 1988
Santa Monica Ford/Subaru January 2015 - Present
LKQ Corporation January 2009 - December 2014
Valspar October 2005 - March 2008
Mercury Insurance January 2002 - 2005
Caliber Collision Centers March 1999 - February 2002
Skills
Automotive, Automotive Aftermarket, Vehicles, Automobile, Customer Satisfaction, Sales Management, Parts, Sales, Inventory Management, Account Management, Purchasing, Customer Service, Sales Process, Profit, Sales Operations, New Business Development, Negotiation, B2B, Team Building, Customer Retention, Budgets, Forecasting, Key Account Management, CRM, Claim, Call Centers, Cold Calling, Selling, Pricing, Process Improvement, Training, Continuous Improvement, Automotive Repair, Liability, Business Planning, Management, Team Leadership, Salesforce.com, Paint, 5S, Six Sigma, Sales Growth, Claims Resolution
Education
Chapman University 1998 — 1999
Bachelor's degree, Business Administration, Management and Operations
Cal State Fullerton 1995 — 1997
Master of Business Administration (M.B.A.), Business Administration and Management, General
CCC Information Services March 2013 - Present
Mitchell International September 2010 - March 2013
Mitchell International July 2006 - September 2011
Mitchell International July 2006 - September 2009
Penske Automotive Group November 2004 - July 2006
Caliber Collision Centers April 2004 - November 2004
M2 Collision Centers August 2000 - April 2004
Skills
Salesforce.com, Sales Process, Account Management, Customer Satisfaction, Sales Management, B2B, New Business Development, Sales, Direct Sales
Education
Modesto Junior College
Crossroads Collision Center November 2014 - Present
Loads Connect November 2014 - Present
Caliber Collision Centers March 2010 - October 2014
Kelly Collision Center February 2005 - March 2010
Skills
Automotive, Customer Service, Vehicles, Sales, Automobile, Automotive Aftermarket, Customer Satisfaction, Parts, Customer Retention, Profit, Warranty, Inventory Management, Dealers, Fleet Management
Education
I-Car 2005 — 2015
Platinum Certified, Education, knowledge and solutions for the collision repair industry
Load Training 2014 — 2014
Certified Master Broker, Freight Brokerage
San Antonio College 2004 — 2006
Business, Management, Marketing, and Related Support Services
Caliber Collision Centers February 2005 - Present
Farmers Insurance January 1999 - November 2004
Vreeland Cadillac body shop January 1996 - January 1999
Skills
Vehicles, Automobile, Warranty, Automotive Aftermarket, Automotive, Parts, Customer Satisfaction, Customer Retention, Continuous Improvement, Sales Process, Dealer Management, Profit, Automotive Repair, Dealers
Education
Pepperdine University
Ventura College
Caliber Collision Centers March 2015 - Present
EXPRESS September 2014 - March 2015
Krispy Kreme July 2012 - August 2014
Delstar October 2009 - June 2010
Dunkin' Donuts National DCP, LLC June 2008 - February 2009
Starbucks September 2007 - February 2008
Skills
Retail, Restaurants, Food Service, Time Management, Customer Service, Food, Teamwork, Multi-unit, Sales, Highly detail oriented, Food Quality, Restaurant Management, Merchandising, ServSafe, Cashiering, Inventory Management, Motivated self-starter, Leadership, Training, Food Safety, Customer Satisfaction, Management, Inventory Control, POS, Food
Education
Mesa Community College 2006 — 2008
Associates, Anthropology
Gilbert High School 1995 — 1999
PhoSoSocial June 2015 - Present
AmeriFlex Inc December 2013 - Present
Samsung November 2012 - Present
Actress, Voice Over Artist, Hand Model, Print Model December 2011 - Present
Chef Pastry D's Pastries and Catering June 2006 - Present
Time Warner Cable Business Class March 2013 - December 2013
Jewels by Park Lane January 2012 - June 2013
Caliber Collision Centers December 2012 - March 2013
GoGetterBeauty March 2012 - March 2013
Ambit Energy August 2012 - 2013
Skills
Social Media Marketing, Social Media, Content Management, Facebook, SEO, Google Analytics, Programming, Test Cases, Computer Network..., Benefits Administration, Online Marketing, Entrepreneurship, Content Strategy, Help Desk Support, Network Security, Military Experience, Customer Service, Outlook, Microsoft Excel, Salesforce.com, Microsoft Word, Access, Public Speaking, Budgets, Lotus Notes, Commercials, Film, Voice Acting, Sales, Flexible Spending..., Account Management, Employee Benefits, System Administration, Contract Management, Brand Ambassadorship, Norton Ghost, Sametime, Citrix, Novell, Acting, C#, Java, Mortgage Servicing, Testing, Manual Testing, Test Planning, Software Quality..., Software Installation, Test Automation, Scrum
Education
My Computer Career 2014 — 2015
IT Certifications, Information Technology
American InterContinental University 2004 — 2005
AABA, Business Administration
Hillcrest High School 1997 — 2001
Computer and Information Sciences, General
Service King Collision Repair Centers September 2012 - Present
Caliber Collision Centers November 2011 - September 2012
911 Collision Centers July 2007 - September 2012
Skills
Automotive Aftermarket, Automotive Repair, Automobile, Vehicles, Automotive, Parts, Profit, Customer Satisfaction, Automotive Parts, Warranty, Purchasing, Operations Management, Inventory Management, Sales Management, Team Building, Customer Retention, Customer Service, Lean Manufacturing, Process Improvement, Negotiation, Collision, Sales Process, Strategic Planning, Management, Leadership, Training, Sales Operations, Continuous Improvement
Education
Pima Community College 1995 — 1999
Target February 2015 - Present
Costco Wholesale November 2014 - December 2014
Caliber Collision Centers February 2014 - October 2014
Episcopal Homes - The Covington June 2013 - February 2014
Audi/ Infinity February 2013 - September 2013
United States Marine Corps February 2012 - December 2012
Sport Chalet July 2008 - February 2010
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Photoshop, Teaching, HTML, Public Speaking, Strategic Planning, Time Management, Leadership, Training, Teamwork, Team Leadership, Access
Education
ITT Tech Orange 2013 — 2016
Associate's Degree, Network and System Administration/Administrator
Saddleback College 2010 — 2011
Phsychology
Capistrano Valley High School 2006 — 2010
Caliber Collision Centers 2014 - Present
Conduit Global October 2013 - January 2014
FedEx Ground March 2013 - June 2013
Skills
Customer Service, Computers, Friendly Personality, Fast-paced, Adapt Quickly to Change, Learning Quickly, Love to Cook, Automotive Products
Education
San Antonio College 2014 — 2018
ADP September 2015 - Present
Diamond Diva Travel February 2015 - Present
Traci Lynn Jewelry April 2014 - Present
ManpowerGroup January 2015 - June 2015
Tupperware Brands Mexico September 2014 - March 2015
Caliber Collision Centers November 2010 - March 2014
ManpowerGroup June 2009 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Team Building, Management, Training, Recruiting, Coaching, Human Resources, Sales, Leadership, Interviews, Employee Relations
Education
Capella University
Master of Business Administration (M.B.A.), Project Management
University of Phoenix 2005 — 2008
Bachelor of Applied Science (B.A.Sc.), Accounting
International Business College 2002 — 2003
Certificate, Computerized Accounting
Caliber Collision Centers March 2013 - February 2014
Service King 2010 - 2013
Ferguson Enterprises January 2008 - January 2009
Skills
Parts Ordering, CCC Pathways, Mitchell On Demand, Barcode Scanners, iPod Touch, OPS TRAX, Parts, Forklift Operator, Time Management, Warehousing, Pricing, Invoicing, Negotiation, Shipping, Automotive Aftermarket, Automotive Parts, Warranty, Automotive Repair, Automobile, Automotive, Customer Satisfaction, Purchasing, Vehicles, Inventory Management, Continuous Improvement
Education
Texas State Technical College Waco 2004 — 2005
Automotive Engineering Technology/Technician
Mclennan Community College 2003 — 2004
Business Administration, Management and Operations
Baylor University 2002 — 2003
none, Business Administration and Management, General
North Mesquite High School 1998 — 2002
Caliber Collision Centers February 2014 - Present
Caliber Collision Centers October 2011 - February 2014
Athens Services 2011 - 2011
Aramark Uniform Services 2009 - 2011
Wells Fargo Financial 2007 - 2009
Enterprise Rent a Car February 2003 - May 2007
Skills
Account Management, Customer Service, New Business Development, Sales Management, Sales Operations, Customer Satisfaction, Sales, B2B, Negotiation, Direct Sales, Selling, Marketing Strategy, Strategic Planning, Customer Retention, Cold Calling, Key Account Development, Forecasting, Recruiting, Coaching, Team Building, Operations Management, Training, Insurance, Purchasing, Sales Presentations, Business Planning, Profit, Salesforce.com, CRM, Inventory Management, Contract Negotiation, Automotive, Management, Team Leadership, Key Account Management, Vehicles, Automobile, Leadership, Sales Process, Business Development, Retail, Budgets, Marketing, Process Improvement, Business Strategy, Outside Sales, Strategy, Pricing, Automotive Aftermarket, Income Statement
Education
California State Polytechnic University-Pomona 2001 — 2006
Bachelor of Business Administration (B.B.A.), Professional Sales
Bonita High School 1998 — 2001
High School Degree
Caliber Collision Centers October 2012 - Present
Body Works Collision Center March 2010 - June 2011
Skills
PowerPoint, Microsoft Word, Microsoft Office, Computer Forensics, Criminal Justice, Forensic Analysis, Criminal Investigations, Evidence, Crime Scene..., Criminal Law, Crime Prevention, Fraud, Microsoft Excel, Public Speaking, Research, Teamwork, English, Enforcement, Social Media, Windows, Photoshop, Leadership, Firearms, Police, Time Management, Customer Service, Cpr Certified, First Aid, Team Leadership, Vehicles, Team Building, Automotive Repair, Security
Education
Itt-Tec 2011 — 2013
Associate's degree, Criminology & Forensic Technology
ITT Technical Institute-San Diego 2011 — 2013
Caliber Collision Centers April 2015 - Present
The Pampered Chef April 2014 - Present
Tito's Diner November 2011 - Present
Cherner Collision Centers September 2013 - April 2015
Ideal Financial Solutions, Inc. March 2012 - March 2015
Pro-Tax January 2012 - April 2014
Cooper Corvettes and Performance Cars, Inc April 2012 - September 2013
Skills
Virginia Notary Of The..., Quickbooks Certified..., Studies in Bookkeeping, Studies in Small..., Sudies in Supervision, Studies in Paralegal, Forecasting, Business Strategy, QuickBooks, Budgets, Bookkeeping, Management, Accounting, Financial Analysis, Microsoft Excel, Financial Reporting, Microsoft Word, Microsoft Office, Auditing, Customer Service, PowerPoint, Financial Accounting, Accounts Receivable, Accounts Payable, Account Reconciliation, Payroll, Outlook, General Ledger, Tax, Business Planning, Managerial Finance, Strategic Financial..., Finance, Teamwork, Change Management, Marketing Strategy, Account Management, Small Business, Team Leadership, Cash Flow, Sales, Inventory Management, Financial Statements, Invoicing
Education
Germanna Community College 2007 — 2012
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services, 3.25
Antelope Valley Hospital June 2012 - Present
Caliber Collision Centers April 2012 - Present
YWCA August 2011 - Present
Burgess Auto Body & Paint June 2005 - April 2012
Spartan Shops August 2010 - December 2011
Just Below August 2010 - December 2011
Deli/Coffee attendantJust Below, San Jose State University August 2010 - December 2011
Burgess Auto Body & Paint June 2005 - May 2008
Skills
Psychology, Data Entry, Customer Service, Microsoft Office, Social Skills, PowerPoint, SPSS, Public Speaking, Microsoft Word, Microsoft Excel, Research, Event Planning, Outlook, Workshop Facilitation, Administrative..., Employee Relations, Community Outreach, Office Management, Social Media, Human Resources
Education
Walden University 2012 — 2015
Masters, Mental Health Counseling
San Jose State University 2008 — 2011
Bachelor of Science (B.Sc.), Psychology
Xtreme Auto Collision June 2014 - Present
Caliber Collision Centers May 2014 - Present
Rick Hendricks Collision October 2012 - May 2014
Dent Wizard International June 2013 - October 2013
George's Auto Body March 2011 - June 2012
K & K Concrete April 2009 - September 2009
Skills
Painting, Paint, Finish, Vehicles, Training, Automotive, Microsoft Office
Education
Akzo Nobel Training Center 2011 — 2011
Sikkens Certificate, Sikkens Waterbourne Refinishes
Pennco Tech-Blackwood 2010 — 2011
Auto Body & Paint Certification, Auto Body & Paint, 100% Completion
Pennco technical institute 2010 — 2011
Auto Body & Paint Certificate, Autobody/Collision and Repair Technology/Technician
West deptford high school 2008 — 2010
High School Diploma, 2010
Caliber Collision Centers September 2013 - Present
MASSEY CADILLAC NORTH July 2011 - August 2013
OBERRYS COLLISION CENTER June 2008 - June 2011
QUALITY COLLISION October 2007 - May 2008
DAYAS CUSTOM AUTO October 2005 - October 2007
Skills
Purchasing, Automobile, Automotive, Vehicles, Parts, Customer Satisfaction, Customer Retention, Profit, Sales Management, Automotive Aftermarket, Inventory Management, Sales Process, Continuous Improvement, Team Building, Operations Management, Sales Operations, Forecasting, Business Planning, Negotiation, Retail, Sales, Management, Process Improvement, Training, Account Management
Education
Rutgers, The State University of New Jersey-Camden 1979 — 1980
NONE, BUSINESS MANAGEMENT
Caliber Collision Centers November 2000 - Present
Hi-Tech Collision and Glass Centers November 2000 - September 2004
Staples July 1997 - November 2000
Skills
Team Management, Training & Development, Process Management, Troubleshooting, Problem Solving, Time Management, Loss Prevention, Team Building, Process Improvement, Documentation, Automotive, Business Planning, Business Strategy, Customer Satisfaction, Employee Training, Insurance, Management, Operations Management, Payroll, Purchasing, Software Documentation, Training, Vehicles, Customer Service
Education
Saddleback College 1999 — 2005
Independent Agent March 2014 - Present
PayPros Payment Solutions May 2012 - Present
Century Business Solutions May 2010 - May 2012
Quotit Corporation 2009 - 2010
Self Employed 2004 - 2009
Secured Finance and Investments 2006 - 2007
Michael Brandman Associates 2004 - 2005
Caliber Collision Centers 2002 - 2004
Superior Access Insurance 2001 - 2002
Skills
Sales Process, Sales, Management, QuickBooks, Sales Management, Account Management, Finance, ERP, Customer Service, Business Intelligence, Process Improvement, Integration, Payment Card Processing, Payment Gateways, Customer Relations, Problem Solving, Client Relationship..., Time Management, Forecasting, Microsoft Office, Integrated Systems, Credit Cards, B2B, Accounting, Payments, Merchant Services, Portfolio Management, Business Development, Credit Card Processing
Education
Irvine Valley College 2002 — 2005
English, Astronomy
Emser Tile April 2015 - Present
Bedrosian's Tile and Stone April 2014 - April 2015
Starpoint Commercial Properties, LLC February 2008 - March 2014
Platinum Capital Group 2005 - 2008
Caliber Collision Centers 2000 - 2005
Skills
Real Estate, Apartments, Residential Homes, Real Estate Development, Investment Properties, Contract Negotiation, Budgets, Real Estate Transactions, Interior Design, Construction Management, Market Analysis, Yardi, Contractors, Mortgage Lending, Space planning, Shopping Centers, Contract Management, Luxury, Condos, Investors, Investments, Negotiation, Construction, Renovation, Property Management, Commercial Real Estate, Property, Leases, Customer Service, Real Estate Economics, Rentals, Facilities Management, Mixed-use, Submittals, Due Diligence, Selling, Residential Design, Design Research, Retail Design, Model Homes, Home Staging, Value Engineering, Foreclosures, Pre-construction, Commercial Interiors, Flooring, Asset Management, Architectural Design, Custom Remodeling, Tenant
Education
UCLA 2010 — 2012
Interior Design
California State University-Dominguez Hills 2009 — 2009
Construction Management
Citrus College 2000 — 2002
CROSSMARK June 2014 - January 2015
CROSSMARK June 2012 - June 2014
Snuffer's Bar and Restaurant October 2010 - January 2013
Caliber Collision Centers December 2008 - June 2010
Pier 1 Imports March 2005 - December 2008
Skills
Applicant Tracking..., Recruiting, Payroll, Hiring, Cold Calling, Employee Relations, Internet Recruiting, Talent Acquisition, Onboarding, Training, PeopleSoft, Interviews, Sourcing, Sales, Human Resources, Temporary Placement
Education
Eastfield College 2004 — 2006
Elementary Education and Teaching
Caliber Collision Centers June 2014 - Present
Sterling Collision Centers January 2009 - June 2014
Sterling Collision Centers June 2005 - January 2009
Sterling Collision Centers November 2000 - June 2005
Australian Body Works January 1997 - July 2000
Australian Body Works January 1994 - December 1996
Skills
Customer Satisfaction, Operations Management, Process Improvement, Continuous Improvement, Lean Manufacturing, 5S, Team Building, Customer Service, Performance Management, Project Management, Management, Change Management, Leadership, Cross-functional Team..., Team Leadership, Automotive, Customer Retention, Vehicles
Education
Kennesaw State University 1982 — 1988
Bachelor's degree, Business, Management, Marketing, and Related Support Services
ACS Body Shop May 2009 - Present
Caliber Collision Centers June 2008 - November 2008
Toyota of Pasadena July 2005 - October 2007
Skills
Research, Windows, Outlook, Public Speaking, Budgets, Strategic Planning, Negotiation, Team Building, Project Management, Accounting, Management, Customer Satisfaction, Operations Management, Vehicles, Parts, Training, Automotive Aftermarket, Automotive Repair, Marketing, Dealers, Continuous Improvement, Customer Retention, B2B, Automobile, Automotive, Inventory Management, Purchasing, Customer Service, Sales Management, New Business Development, Sales Process, Profit, Sales, Process Improvement, Account Management
Education
California State University-Northridge 1980 — 1984
Master of Business Administration (MBA), Business Administration and Management, General
L.A. Pierce College 1977 — 1980
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
The Cox Pradia Law Firm, P.L.L.C. June 2015 - Present
Texas Southern University August 2013 - Present
Harris County Criminal Justice Center - 178th Criminal Court May 2014 - July 2014
Caliber Collision Centers September 2012 - August 2013
Wyman Gordon December 2011 - August 2012
Skills
Lexis, Westlaw, Microsoft Office, Receptionist Duties, Office Administration, Front Office, Front Office Support, Telephone Skills, Filing, Proficient Typing Skills, Fax, Copying, Payment Card Processing, Appointment Scheduling, Data Entry, Data Analysis, Wordperfect, LexisNexis, PowerPoint, Customer Service, Legal Writing, Microsoft Excel, Microsoft Word, Public Speaking, Research, Criminal Law, Legal Research, Trials, Leadership
Education
Texas Southern University—Thurgood Marshall School of Law 2013 — 2016
Juris Doctor (J.D.)
Prairie View A&M University 2008 — 2010
Bachelor's of Science, Criminal Justice
Caliber Collision Centers March 2015 - Present
GEICO June 2013 - March 2015
MountainGate Country Club May 2011 - January 2013
Marchan's Auto Body Shop September 2008 - May 2011
Birch Hills Golf Course January 2008 - August 2008
Skills
Event Management, Types 53 words per..., Mac/PC proficient, Microsoft Office, Marketing Strategy, Golf, Cold Calling, Business Development, Leadership, Fundraising, Customer Satisfaction, Social Networking, Microsoft Excel, Email Marketing, Marketing, Typing, Facebook, Sales Management, Sales, Advertising, Budgets, Event Planning, Food & Beverage, Social Media Marketing, Team Building, CRM, Types
Education
University of Nevada 2006 — 2011
Bachelors of Science, Hotel Administration; Recreation and Sport Management
Cal State Fullerton
Caliber Collision Centers May 2014 - Present
Groovy Automotive March 2013 - 2014
Express Autobody December 2008 - February 2012
Gillman Mitsubishi October 2007 - December 2008
Berli's Body & Fine Auto Finishes May 2006 - October 2007
Ellis & Salazar Garage & Body Shop December 1999 - May 2006
Skills
Strategic Planning, Marketing, Contract Negotiation, New Business Development, Customer Service, Sales, Sales Management, Account Management, Automotive, Parts, Customer Satisfaction, Team Building, Customer Retention, Negotiation
Education
Austin Community College 2001 — 2003
Autobody/Collision and Repair Technology/Technician
Temple College 1999 — 2000
Associate's degree, Business Administration and Management, General
Round Rock High School 1994 — 1998
Diploma, General Studies
Gerber Collision July 2006 - Present
Caliber Collision Centers January 2004 - July 2006
SAFECO 1986 - 2005
Safeco Insurance 1985 - 2004
Skills
Insurance, Customer Relations, Sales Management, Process Improvement, Public Speaking, Operations Management, Team Building, Budgeting, Automotive, Strategic Planning, Coaching, New Business Development, Forecasting, Marketing Strategy, Contract Negotiation, Compliance, Business Strategy, Program Management, Executive Management, Financial Analysis, Quality Assurance, Claims, Change Management, Claim, Vehicles, Purchasing, Customer Service, Customer Retention, Sales, Management, Budgets, Claims Management, Automobile, Automotive Aftermarket, Leadership, Vendor Management, Customer Satisfaction, Training
Education
California State University-Northridge 1981 — 1985
Bachelor of Arts (B.A.), Political Science and Government
Caliber Collision Centers January 2015 - Present
Absolute Collision Excellence December 2014 - January 2015
Service King Collision Repair Centers January 2013 - December 2014
AutoBody America May 2008 - December 2014
Farmers Insurance 2004 - 2008
Skills
Automotive, Collision, Refinishing, MIG welding, Arc Welding, Resistance Welding, Office Administration, Computer Network..., Marketing Management, Personal Development, Leadership Development, Mechanics, Avionics, Electronics, Recruiting, Strategic Planning, Lean Management, Lean Transformation, Vehicles, Automobile, Automotive Repair, Customer Satisfaction, Automotive Aftermarket, Process Improvement, Continuous Improvement, Parts, Team Building, New Business Development, Management, Sales, Operations Management, Leadership, Warranty, Negotiation, Profit, Inventory Management, Sales Management, Business Planning, Lean Manufacturing, Customer Retention, Insurance, Purchasing, Retail, Fleet Management, Dealers, Customer Service, Coaching, Training, Account Management
Education
Pacific University 2001 — 2005
BS, Military Science
East Carolina University 1994 — 1995
Undergrad, Business Administration and Management, General
The Hartford July 2012 - Present
The Hartford January 2011 - June 2012
The Hartford September 2007 - January 2011
Claim Adjustment Specialists June 2007 - August 2007
Caliber Collision Centers June 2006 - June 2007
GEICO 2002 - 2006
GEICO 2001 - 2002
GEICO 1998 - 2001
Skills
Liability, Claim, Property, Claims Management, General Insurance, Commercial Insurance, Process Improvement, Casualty, Legal Liability, Customer Service, Customer Satisfaction, Negotiation, Workers Compensation, Operations Management, Team Building, Commercial Lines, Strategic Planning, Customer Retention, Business Analysis, Leadership, Sales Management, Vendor Management, Change Management, Account Management, Subrogation, Coaching, Management, Analysis, Microsoft Word, Six Sigma, Leadership Development, Automobile, Business Process..., Property Damage, Property & Casualty..., Claim Investigation, Accident, Claims Resolution, Litigation Management, Claims Handling, Liability Analysis, Adjustments, Motorcycle, Professional Liability, Property
Education
Florida Institute of Technology 2009 — 2011
Bachelor of Arts (BA), Management
Ansafone Contact Centers August 2009 - Present
Ansafone Contact Centers August 2006 - August 2009
Caliber Collision Centers 2005 - 2006
Pinnacle Marketing Inc. May 2004 - September 2005
Comcast Cable January 1995 - January 2004
Skills
•Natural & Composed..., •Strategic Thinker/..., •High Impact Change..., •Vendor/Client..., •Risk Management, •Mentorship &..., •Staff Development &..., •Cultural Change Agent, •Productivity & Cost..., •Multi-site P&L..., •Strong Decision Maker..., •Management of Remote..., •Acquisitions &..., Management, New Business Development, Leadership, Coaching, Operations Management, Outsourcing, Human Resources, Strategy, Change Management, Call Centers, Training, Business Development, Telecommunications, Strategic Planning, CRM, Process Improvement
Education
University of Redlands 2003 — 2006
MBA, Finance
Biola University 2001 — 2003
Bachelor of Leadership, Management
Caliber Collision Centers October 2014 - Present
Sunbelt Rentals October 2011 - October 2014
Agency Power December 2010 - October 2011
Bob Bondurant School of High Performance Driving May 2001 - August 2010
Skills
Email Marketing, Marketing, CRM, Advertising, B2B, Selling, Sales, Public Relations, Social Media, Creative Direction, Media Relations, Trade Shows, Customer Service, Real Estate, Automotive, Microsoft Office, PPC, Automobile, Marketing Strategy, Social Media Marketing, New Business Development, Account Management, Negotiation, Automotive Aftermarket, Parts, Online Advertising, Online Marketing, Marketing Communications, Television, Racing, Lead Generation, Product Marketing, Leadership, Strategic Planning, Sales Operations, Management, Training, Customer Satisfaction, Budgets, Market Planning, Sales Management, Sales Process, Strategy, Customer Retention, Contract Negotiation, Marketing Management, Team Building, Competitive Analysis, Direct Sales, Cold Calling
Education
University of Arizona, Eller College of Management 1997 — 1999
Bachelor's Degree, Marketing, 3.7
Oregon State University 1995 — 1996
BSBA, Marketing
Beaverton High 1991 — 1995
High School, Marketing, 3.87
Caliber Collision Centers August 2015 - Present
Coggin Automotive Group December 2014 - August 2015
Park Place Dealerships July 2013 - June 2014
Mercedes Benz of Delray February 2013 - June 2013
McCalla Raymer, LLC July 2012 - October 2012
Professional Agronomic Consulting Services January 2000 - January 2012
Various medical transcription companies January 2003 - September 2008
American Trans Air January 1997 - January 2001
Various newspapers and magazines June 1988 - January 2001
Skills
Budgets, QuickBooks, Microsoft Word, Microsoft Excel, Florida Notary, Microsoft Office, ADP HRB, Journalism, Proofreading, Copy Editing, Financial Accounting, Flight Safety, Schedules, Travel Arrangements, Photography, Public Relations, Public Speaking, Friendly Personality, Highly responsible, Social Networking, Adobe Acrobat, Microsoft Publisher, PowerPoint, Android, Brochures, Customer Service, Editorial, HIPAA, Hospitality Industry, Internet, 10 Key, Magazines, Project Management, Nonprofits, Newsletters, Organization, Office Management, Promotions, Quality Assurance, Research, Small Business, Technical Writing, Typing, Vendor Management, Windows, Writing, Creative Writing, Social Media, Marketing, Event Planning
Education
Michigan State University 1991 — 1992
Bachelor of Arts (BA), Communication, Journalism, and Related Programs
Mott Community College 1990 — 1991
Associate of Arts (AA), English Language and Literature/Letters
University of Michigan-Flint 1988 — 1990
Communication, Journalism, and Related Programs
Caliber Collision Centers January 2015 - Present
Craftsman Auto Body 2012 - Present
Craftsman Auto Body 2011 - 2012
Joyce Koons 2004 - 2010
Barkhouser Motors January 1990 - March 2004
Skills
Automotive, Collision, Employee Engagement, KPI Reports, Financial Reporting, Strategic Planning, Repair Methodology, Sales Management, Customer Retention, Operations Management, Automotive Aftermarket, Vehicles, Purchasing, Negotiation, Customer Satisfaction, Inventory Management, Team Building, Automobile, New Business Development, Profit
Education
Longwood University 1982 — 1986
Bachelor's Degree, Business Administration
Caliber Collision Centers March 2014 - Present
Robert Half January 2014 - March 2014
Univision 2004 - December 2013
Verizon 1998 - 2003
CNA Insurance September 1988 - March 1998
Skills
Web Content Management, Vendor Management, Business Analysis, SharePoint, Project Management, Management, Training, Analytics, Web Analytics, Access, Security, Google Analytics, Content Strategy, Integration, Web Content, IT Strategy, IT Management, ITIL, User Acceptance Testing, Program Management, Cross-functional Team..., Business Intelligence, Business Process..., Disaster Recovery, Intranet, Team Leadership, Visual Basic, Web Applications, ASP
Education
The University of Dallas 1999 — 2002
MBA, E-Commerce/Electronic Commerce
Pace University 1989 — 1993
BBA, Management Information Systems
Caliber Collision Centers December 2013 - Present
Hendrick Automotive Group October 2004 - December 2013
J. Jill 2002 - 2004
Skills
Accounts Payable, Auditing, Accounts Receivable, Profit, Customer Satisfaction, Automotive, Accounting, Internal Controls, Financial Reporting, Forecasting, Financial Analysis, Automobile, Schedules, Finance, General Ledger
Education
University of Phoenix 2008 — 2010
Bachelor of Science (BS), Accounting
Diablo Valley College 2001 — 2003
Associate of Arts (AA), General Studies
Caliber Collision Centers January 2014 - Present
Integrated Audio Video October 2013 - December 2013
Hendrick Performance Automall January 2011 - September 2013
LKQ Corporation May 2010 - January 2011
GP Moto February 2008 - May 2010
Firestone Complete Auto Care November 2008 - February 2010
IPD (formerly ipd and rallitek) April 2007 - February 2008
Kings Infiniti February 2006 - November 2006
Manfredi Auto Group September 2005 - February 2006
Bay Ridge Cars September 2002 - February 2005
Skills
Automotive, Customer Satisfaction, Automobile, Automotive Aftermarket, Sales, Purchasing, Parts, Vehicles, Sales Management, Marketing, Training, Retail, CRM, Management, Customer Service, Account Management, Budgets, Advertising, Customer Retention, Product Development, Selling, Profit, Inventory Management, Sales Process, Coaching, Team Building, Sales Operations, Warranty, Negotiation, Time Management, Automotive Repair
Education
Wake Technical Community College 2011 — 2011
Business and Psychology
Clark College 2008 — 2009
Math, English, Environmental Science
Kingsborough Community College 2005 — 2006
Economics, Sociology, History, Art, English, Health &Fitness and Contemporary issues in healthcare
Guardian Life April 2014 - Present
MassMutual Financial Group June 2013 - Present
ADR Financial Group, LLC June 2013 - Present
State Farm Insurance June 2011 - May 2013
Caliber Collision Centers June 2010 - May 2011
Safety-Kleen Systems, Inc. April 2007 - May 2010
Group Lamerica, LLC May 2006 - April 2007
Various Business Enterprises November 1999 - April 2006
Acabados Estrella, S.A. de C.V. August 1993 - October 1999
Skills
Leadership, Strategic Planning, Entrepreneurship, New Business Development, Business Development, Negotiation, Team Leadership, Team Building, Business Strategy, Marketing Strategy, Account Management, Contract Negotiation, Executive Management, Analysis, Management, Finance, Strategy
Education
El Instituto Panamericano de Alta Dirección de Empresa (IPADE) 1998 — 1999
Executive Business Management
Southern Methodist University 1988 — 1993
Bachelor's Degree, Economics w/Financial Applications
Plano Senior High School 1986 — 1988
Diploma
ECP-PF Holdings Group February 2014 - Present
Caliber Collision Centers September 2013 - November 2013
Caliber Collision Centers November 2006 - September 2013
DB Companies October 2003 - November 2006
iParty 2001 - 2004
Tealuxe 1998 - 2001
Strawberries Inc December 1990 - March 1999
Deloitte 1983 - 1988
Skills
Acquisition Integration, Forecasting, Financial Reporting, Auditing, Financial Analysis, Strategic Planning, Sarbanes-Oxley Act, Finance, Accounting, Team Building, Financial Modeling, Mergers & Acquisitions, Budgets, Corporate Finance, Due Diligence, Mergers, Operations Management, Process Improvement
Education
Manhattan College 1979 — 1983
BS, Accounting
Manhattan College
Apria Healthcare March 2014 - Present
Perficient November 2013 - March 2014
Aviana Global Technologies March 2012 - November 2013
Partisan Media March 2008 - September 2011
LifeMasters Supported SelfCare May 2005 - January 2007
CB Richard Ellis December 2003 - March 2005
Caliber Collision Centers January 2001 - December 2003
Skills
TurboIntegrator, TM1..., Cross-functional Team..., Management, Strategy, Leadership, Financial Analysis, Financial Modeling, Business Intelligence, Analysis, Forecasting, Mergers, Business Strategy, Project Management, Finance, Mergers & Acquisitions, Project Planning, Budgets
Education
Pepperdine University 1999 — 2000
MBA, Business Administration and Management
California State University-Fullerton
Bachelor's degree, Business Administration and Management
BnK Communications 2012 - Present
Caliber Collision Centers 2010 - 2010
NICO Photographers 2009 - 2010
Skills
Office Management, Customer Service, Process Scheduler, Microsoft Word, Outlook, Management, Microsoft Excel, Human Resources
Education
Houston Community College
St. Edward's University
Theater Psychology
First American Financial November 2013 - Present
CoreLogic October 2010 - November 2013
Independent Consultant May 2010 - October 2010
Experian Interactive October 2008 - April 2010
Experian Interactive June 2007 - September 2008
Experian Interactive October 2005 - May 2007
Experian October 2003 - October 2005
PacifiCare Health Systems 1995 - 2002
Caliber Collision Centers 1998 - 1999
Family Restaurants, Inc. 1993 - 1995
Skills
Corporate Development, Competitive Intelligence, Financial Modeling, Strategic Planning, Market Research, Forecasting, Mergers, Business Strategy, Competitive Analysis, Strategy Development, Marketing Strategy, New Business Development, Business Planning, E-commerce, Analytics, Strategic Partnerships, Online Marketing, Change Management, Market Planning, Product Innovation, Online Advertising, Microsoft Excel, Budgets, Strategy, Mergers & Acquisitions, Executive Management, Product Management, Product Development, Leadership, Business Intelligence, SaaS, Management, Business Development, Thought Leadership, Analysis, Financial Analysis, Due Diligence, Finance, Venture Capital, Start-ups, Segmentation, Go-to-market Strategy, Lead Generation, Cross-functional Team..., P&L Management, Customer Insight
Education
University of California, Irvine - The Paul Merage School of Business
MBA, Master of Business Administration
Loyola Marymount University, College of Business Administration
BBA, Business Administration
Servite High School
Providence Home Medical June 2011 - Present
Oaktree Capital Management and Bloom Energy July 2009 - June 2011
Kidd & Company January 2006 - April 2009
Caliber Collision Centers September 1997 - December 2005
George Group September 1995 - August 1997
George Group July 1993 - August 1995
Deloitte & Touche February 1992 - May 1992
Andersen Consulting 1988 - 1991
Areas if Interest & Expertise at KEY WORD SEARCH July 1988 - August 1988
Skills
Restructuring, Due Diligence, Private Equity, Acquisition Integration, Program Management, Six Sigma, Lean Manufacturing, Succession Planning, Team Building, Multi-unit, Supply Chain..., Mergers
Education
The University of Chicago Booth School of Business 1991 — 1993
MBA, Finance & Policy Studies
Princeton University 1984 — 1988
BSE, Chemical Engineering
Naperville North High School (NNHS) 1980 — 1984
Caliber Collision Centers June 2015 - Present
CARFAX June 2015 - June 2015
Radford City Chamber of Commerce January 2015 - May 2015
CARFAX May 2013 - August 2013
Skills
Press Releases, Print Ads, Newsletters, Copywriting, Cover Letters, Social Networking, Microsoft Excel, YouTube, Marketing Strategy, Public Relations, Marketing, Editing, Advertising, Social Media, Event Planning, Leadership, Research, Social Media Marketing, Databases, Sales, Customer Service, Microsoft Office
Education
Radford University 2011 — 2015
Bachelor's degree, Communication - Public Relations
XL Catlin July 2014 - Present
AIG / Chartis October 2008 - June 2014
Caliber Collision Centers January 2008 - September 2008
Progressive Insurance July 2004 - January 2008
King and Knobeloch August 2001 - July 2004
Skills
Account Management, Microsoft Office, Negotiation, Training, Policy, Claim, Insurance, Claims Management, Property & Casualty..., Liability, Workers Compensation, Underwriting, Casualty, Legal Liability, General Insurance, Brokers, Risk Management, Commercial Insurance
Education
College of Charleston 2000 — 2003
Bachelor of Arts, Communication; Corporate Communication
Caliber Collision Centers December 2014 - Present
Mother of 3 December 2012 - Present
Caliber Collision Centers December 2011 - Present
Caliber Collision Centers December 2011 - August 2012
Wells Fargo November 2010 - February 2012
Wells Fargo April 2010 - November 2010
Wells Fargo July 2009 - April 2010
Union Bank June 2006 - April 2009
Bank of America August 2005 - May 2006
Bank of America December 2002 - July 2005
Skills
80-90 WPM, Banking, Customer Service, Finance, Microsoft Office, Loans, Accounts Payable, Accounts Receivable, Bookkeeping, Customer Satisfaction, Sales, Management, Leadership, Sales Management, Recruiting, Employee Relations, Customer Retention, Process Improvement, Team Building
Education
California State University-Northridge 2003 — 2005
Finance, Business Admin, Finance, Accounting
Rush Enterprises, Inc April 2015 - Present
Caliber Collision Centers September 2014 - April 2015
Seidner's Collision Centers September 2003 - August 2014
Simply Cute Crafts 1999 - 2013
Penske Automotive Group 1998 - 2003
Penske Racing 1993 - 1998
ADP National Accounts 1991 - 1993
DBM / Hatch July 1989 - July 1992
McAllister Cadillac March 1987 - July 1989
Penske Automotive Group June 1985 - March 1987
Skills
Mixed Media, Craft, Vehicles, Automotive Aftermarket, Automobile, Parts, Automotive Repair, Customer Satisfaction, Motorsports, P, Team Building, Continuous Improvement, Powertrain, Racing, Lean Manufacturing, Coaching, Product Design, Automotive, Art, Contemporary Art, Customer Retention, Painting, Graphic Design, Fine Art, Small Business, Gross Profit, Dealer Management, Chassis, Kaizen, Steering, Toyota Production System, Photography, Sales
Education
Continues Improvements 2004 — 2014
Certificates of Completion, Team Building / Customer Service Management
Rio Hondo College 1986 — 1989
Associate of Science (A.S.), Architecture
Caliber Collision Centers February 2015 - Present
Caliber Collision June 2013 - January 2015
Caliber Collision Centers August 2011 - July 2013
Caliber Collision Centers November 2010 - August 2011
Aramark Uniform Services January 2007 - November 2010
Aramark Uniforms March 2005 - March 2007
eBay July 2001 - May 2005
Josh's Mow, Blow and Go June 1998 - April 2001
Skills
Sales Management, Training & Development, Public Speaking, Negotiation, Strategic Partnerships, Strategic Planning, Team Building, Sales Operations, Sales Support, Sales Process, Customer Relations, Hiring, Coaching, Customer Service, Budgeting, New Business Development, Consultative Selling, Account Management, Promotions, B2B, Problem Solving, Direct Sales, Business Strategy, Customer Satisfaction, Key Account Management, Online Marketing, Excel, Marketing Strategy, Contract Negotiation, Team Leadership, Microsoft Office, Performance Management, Tourism, Selling, Sales, Leadership, Strategy, Management, Marketing, Training, Cold Calling, Talent Management, Entrepreneurship, Customer Retention, Business Planning, Salesforce.com, Business Development, Sales Presentations, Change Management, Key Account Development
Education
University of California, Riverside 2002 — 2004
Bachelors of Science, Business Economics
Santa Rosa Junior College 1998 — 2000
Associate of Arts Degree; continued, Highest
Discover Leadership
Service King Collision Repair Centers June 2015 - Present
Caliber Collision Centers August 2014 - Present
Sterling Autobody March 2013 - Present
Sterling Autobody April 2008 - Present
Skills
Customer Satisfaction, Vehicles, Account Management, Sales, Customer Retention, Automobile, New Business Development, Negotiation, Team Building, Customer Service, Operations Management, Marketing, Sales Management, Insurance, Retail
Education
College of DuPage 2011 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Lewis University
Bachelor of Business Administration (B.B.A.)
Caliber Collision Centers 2014 - Present
Scott Robinson Honda April 2012 - January 2014
Auto Prestige Body and Paint October 2009 - April 2012
Cash Shops small Independents Body Shops September 2005 - August 2009
Colonial Auto Body March 2001 - March 2005
Pomona Buick ,GMC, Pontiac, Isuzu November 1998 - July 1999
Skills
Warranty, Customer Service, Customer Satisfaction, Customer Retention, Automotive, Inventory Management, Automobile, Operations Management, Purchasing, Vehicles, Parts, Fleet Management, Steel, Automotive Repair, Automotive Aftermarket, Team Building
Education
Chaffey College 2003 — 2006
Associate of Arts and Sciences (A.A.S.), English C
University of La Verne 2003 — 2006
B.S., Public Admin., 3.0
Caliber Collision Centers July 2015 - August 2015
FirstView Consultants Inc. March 2015 - July 2015
Skills
Software Testing, Engineering, Robotics, Project Planning, Project Management, Testing, Integration, Software Development, Process Improvement, Leadership, Product Development, Microsoft Office
Education
Austin Community College 2013 — 2015
Associate of Applied Science (AAS), Engineering
St. Dominic Savio Catholic High School 2009 — 2013
STEM with Honors, STEM, 3.7 GPA
Caliber Collision Centers January 2013 - Present
Laguna Niguel Auto Collision April 2007 - March 2012
Joan Baker Designs August 2005 - March 2007
Popular Bank January 2005 - August 2005
Skills
Management, Customer Service, Sales, Payroll, Data Entry, Problem Solving, Budgets, Microsoft Office, Microsoft Excel, Customer Satisfaction, Training, Team Building, Strategic Planning, Insurance, Microsoft Word, Team Leadership, Inventory Management, Negotiation, Leadership
Education
Saddleback College 2007 — 2010
Associate of Arts, Psychology
Caliber Collision Centers November 2002 - Present
Skills
Vehicles, Customer Service, Automotive, Negotiation, Customer Satisfaction, Automobile, Profit, Customer Retention, Parts, Automotive Repair, Warranty, Dealers, Automotive Aftermarket, Automotive Parts, Suspension, Gross Profit, Dealer Management, Automotive Engineering, Powertrain, Sales Process, Automotive Electronics, Reynolds, Purchasing, Collision, Continuous Improvement, Pricing, Tires, Brake, ASE Certified, Body Shop, Paintless Dent Repair, Auto Body, I-CAR Platinum
Education
Central Carolina Community College 1988 — 1991
Associate's degree, Automotive Engineering Technology/Technician
Central Carolina Community College 1988 — 1990
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
Pacific Elite Collision Centers January 2015 - Present
Caliber Collision Centers February 2014 - September 2014
Progressive Insurance February 2003 - January 2014
Capital Appraisal Services September 1993 - February 2003
Hutcheson Body Works August 1989 - September 1993
Mercury Insurance August 1986 - August 1989
Skills
Training, Performance Management, Management, Human Resources, Employee Relations, Strategy, Insurance, Coaching, Software Documentation, Claim, Data Analysis, Customer Service, Hiring, Property Damage, Claims Management, Sales, Leadership
Education
Orange Coast College
Fullerton College
Arizona Automotive Institute 1978 — 1979
General Automotive Mechanics, 3.75
Service King Collision Repair Centers November 2012 - Present
Caliber Collision Centers October 2009 - October 2012
Skills
Customer Service, Customer Satisfaction, Customer Retention, Automotive, Sales, Sales Operations, Brand Development, Microsoft Excel, Networking, Social Networking, New Business Development, Insurance, Social Media, Automobile, Automotive Repair, Automotive Aftermarket, Warranty, Parts, Vehicles
Education
Lone Star College System
Caliber Collision Centers Detachment OICUS ArmyDecember 2009 - Present
AAA July 2013 - January 2014
Skills
Automotive, Customer Service, Customer Satisfaction, Vehicles, Sales, Automobile, Team Building, Sales Management, Customer Retention, Automotive Repair, Parts, Training, Inventory Management, Continuous Improvement, Team Leadership, Automotive Aftermarket, Leadership, Leadership Development, Logistics, Outlook, Microsoft Word
Education
California Baptist University 2010 — 2013
Bachelor of Science (BS), Criminalistics and Criminal Science
Better Homes and Gardens Go Realty March 2015 - Present
The Paul Kaplan Group, Inc. September 2010 - Present
Caliber Collision Centers March 2012 - December 2013
Pacific Union September 2006 - December 2011
Skills
Microsoft Office, Writing, Journalism, Automotive, Creative Writing, Photography, Photoshop, Graphics, Marketing, Listings, Selling, Advertising, Social Media Marketing, Blogging, Buyers, Sales, Online Marketing, Budgets, Small Business, Social Networking, Marketing Strategy, Marketing Communications, Public Speaking, Public Relations, Online Advertising, Leadership, Real Estate, Social Media, Customer Service, Editing, SEO, Newsletters, Brand Development, InDesign
Education
Ashford University 2011 — 2013
Bachelor of Arts (B.A.), Communications, 4.0
Louisiana State University 1981 — 1985
Journalism
Caliber Collision Centers August 2013 - Present
State Farm June 2008 - August 2013
Skills
Sales, Training, Team Building, Leadership, Account Management, Negotiation, Process Improvement, Sales Management, Insurance, Budgets, Research, PowerPoint, Photoshop, Automotive, Estimates, Customer Satisfaction, Customer Retention, Vehicles, Automobile, Customer Service, Operations Management, Automotive Aftermarket
Education
Delgado Community College 1993 — 1994
Riverdale High School 1979 — 1983
Caliber Collision Centers November 2013 - Present
Self-employed February 2012 - November 2013
Chick-fil-A December 2010 - February 2012
LetterStream, Inc. February 2008 - December 2009
Skills
Management, Account Management, Accounts Payable &..., Microsoft Office, Marketing, Customer Service
Education
Collins College 2003 — 2006
Bachelor of Arts (BA), Design and Visual Communications, General
Gerber Collision & Glass July 2015 - Present
Marathon Automotive Group April 2011 - July 2015
Caliber Collision Centers February 2015 - May 2015
Marathon chevrolet April 2009 - January 2011
Skills
Automotive, Automotive Aftermarket, Change Management, Kaizen, 5S, Team Building, Engineering, Aerospace Structures, Investor Liaison, Sales&Marketing, Motivational Speaking, Employee Engagement, Automobile, Customer Retention, Customer Satisfaction, Leadership
Education
Saint Louis University 1978 — 1982
BS, Aerospace
TriNet January 2015 - Present
Dell September 2011 - January 2015
THINK Together September 2009 - September 2011
3E Company October 2006 - February 2009
Full Time Solutions, Inc. June 2004 - October 2006
Caliber Collision Centers May 2001 - December 2003
Skills
Workshop Facilitation, Employee Benefits, HRIS, Human Resources, Benefits Administration, Policy, Payroll, Outlook, Program Management, Employee Relations, Budgets, Onboarding, Administration, Recruiting, COBRA, Management
Education
National University 2001 — 2003
BBA, Business Admin./Human Resources
University of Florida 1988 — 1992
IdenTrust, Inc., part of HID Global March 2012 - Present
IdenTrust, Inc. March 2010 - March 2012
Caliber Collision Centers September 2008 - March 2010
Bridgestone July 1997 - September 2008
Skills
Solution Selling, Security, Product Management, Account Management, Business Analysis, Pre-sales, Program Management, Business Development, Direct Sales, Strategy, Project Management, Office Management, Event Management, Operations Management, Logistics Management, Human Resources, Payroll, Benefits Administration, Product Marketing, Email Marketing, Training, Management, Team Leadership, Leadership, Team Management, Sales, Team Building
Education
San Antonio College
Caliber Collision Centers August 2011 - Present
True2Form Collision Repair Centers 2007 - 2011
Skills
Customer Service, Customer Satisfaction, Automotive, Management, Facilities Management, Accounts Receivable, Parts, Cost Control, Materials Management, Team Leadership, Job Coaching, Leadership, Collision, Automotive Repair, Quality Control, Employee Management, I-CAR Platinum, ASE Certified, Automotive Aftermarket, Purchasing, Vehicles, Automobile, Operations Management, Profit, Warranty, Fleet Management, CCC Pathways, Customer Retention, Training, Paintless Dent Repair, Auto Body, Body Shop, Tires, Inventory Management, Suspension, Continuous Improvement, Brake, Automotive Parts, Dealers, Gross Profit, Automotive Engineering, Headlight Restoration, Airbags, Auto Glass Replacement, Sales Process, Tune-ups, Engine Cooling, Claims Management, Long-term Customer...
Education
North Carolina State University 1999 — 2003
Bachelor's of Science, Agriculture, Agriculture Operations, and Related Sciences
Caliber Collision Centers January 2014 - Present
Folsom Lake Ford November 2012 - January 2014
Upstream Systems, S. A. June 2012 - June 2013
California State University, Los Angeles January 2011 - June 2012
County of San Diego June 2008 - September 2010
City of Roseville September 2003 - June 2008
Skills
Research, PowerPoint, Non-profits, Microsoft Office, Outlook, Microsoft Excel, Event Planning, Microsoft Word, Public Speaking, Data Analysis, Access, Policy, Nonprofits
Education
California State University-Los Angeles 2010 — 2012
Master of Business Administration (MBA), Management
California State University-Sacramento 2005 — 2008
Bachelor of Business Administration (B.B.A.), Organizational Behavior Studies
Epiq Insurance Agency July 2015 - Present
Caliber Collision Centers November 2014 - June 2015
AIS Insurance Agency May 2014 - November 2014
Allstate May 2012 - May 2014
State Farm Insurance September 2011 - March 2012
GEICO August 2009 - August 2011
GEICO October 2008 - August 2009
Skills
Property & Casualty..., Insurance, Management, Customer Service, Microsoft Office, Team Building, Sales, Data Analysis, Coaching, PowerPoint, Leadership, Account Management, Customer Satisfaction, Marketing
Education
Appalachian State University 2002 — 2008
Bachelor of Sciensce, Business Administration - Management, Marketing, Accounting, Insurance, Finance, Economics
Watauga High School 1999 — 2002
High School Diploma, Computer Hardware
Golden State Foods February 2013 - Present
Ledgent November 2012 - February 2013
L3 Associates August 2012 - October 2012
Aerotek June 2012 - August 2012
Accounting Options March 2012 - April 2012
Caliber Collision Centers August 2009 - November 2011
Speciality Restaurant Corp September 1996 - January 2009
Skills
Accounts Payable, Excel, Word, Outlook, Microsoft Office, Customer Service, Reconciliation, Audit, Lawson, Accruals, Invoicing, Payments, General Ledger, Account Reconciliation, Customer Relations, Spreadsheets, Expenses, Cash Flow, Reconciliations, Data Entry, Reconciling, Supervisory Skills, ADP Payroll, PeopleSoft, Great Plains Software, Financial Statements, Auditing, Microsoft Word, Microsoft Excel, Bank Reconciliation, Accounting, Movex
Education
Rockhurst University 2008 — 2008
Certificates, Organizing & Managing Accounts Payable The Basics of Writing Polices and Procedures
Caliber Collision Centers February 2015 - Present
Finish Line May 2014 - November 2014
The Finish Line, Inc. March 2011 - May 2014
The Finish Line, Inc. August 2009 - March 2011
The Finish Line, Inc. August 2007 - August 2009
Ryder System, Inc. August 2006 - August 2007
Target Corporation June 2003 - June 2006
Skills
Wicklander-Zulawsky..., Certified Professional..., Employee Relations, Performance Management, Talent Management, Recruiting, Human Resources, Succession Planning, Training, Personnel Management, Leadership, FMLA, Coaching, Interviews
Education
University of Georgia 2012 — 2012
Certificate, Human Resource Management
Keller Graduate School of Management 2006 — 2008
M.B.A.
Georgia Southern University 1998 — 2003
Bachelor of Science, Public Relations
Dublin High School 1994 — 1998
Pacific Elite Collision Centers July 2013 - Present
Caliber Collision Centers 2007 - 2010
Skills
Customer Service, Operations Management, Sales, Team Building, Project Management, Strategic Planning, Negotiation, Process Improvement, Sales Management, Leadership
Education
Fullerton College 2001 — 2004
Business Administration and Management, General
Service King Collision Repair Centers May 2015 - Present
Caliber Collision Centers October 2010 - Present
Elite Collision October 2010 - Present
The Paint and Body Factory March 2010 - October 2010
AutoZone March 2009 - February 2010
Skills
Computer Repair, Customer Service, Windows 7, Technical Support, Troubleshooting, Windows, Microsoft Office, Computer Maintenance, XP, Software Installation, OS X, Hardware Installation, Visual Basic, Desktop Computers, Hardware, Operating Systems, Computer Security, Laptops, Windows XP, Management, Customer Satisfaction
Education
DeVry University 2012 — 2015
Bachelor’s of Sciences Degree, Computer Information Systems, 3.76 GPA
eSecurity Solutions (Formerly eSecurityToGo) March 2014 - Present
Orange Circle Studio October 2013 - January 2014
Sonos Product Development Consultants June 2013 - October 2013
Home September 2011 - March 2013
Coastline Collision Center August 2011 - February 2013
Sterling Collision Center December 2009 - July 2011
Caliber Collision Centers June 2009 - December 2009
Estorga's Collision Repair, Inc. March 2009 - June 2009
Fix Auto Irvine February 2006 - February 2009
Interstate Escrow July 2005 - January 2006
Skills
Account Reconciliation, Payroll, Accounts Receivable, Accounts Payable, Invoicing, Data Entry, Office Management, Accounting, Customer Service, Auditing, Insurance, Inventory Control, Outlook, QuickBooks, Inventory Management, Human Resources, Purchasing, Cold Calling, Sales, Training, Customer Satisfaction, Automotive, Microsoft Office, Employee Benefits, Spreadsheets, Administrative..., Telephone Skills, Parts, Microsoft Word, Automotive Aftermarket, Automobile, 10 Key, Office Administration, Claim, Income Statement, Customer Retention, Leadership, Negotiation, Strategic Planning, Team Building, P&L
Education
Fullerton College 2001 — 2011
Psychology
Saddleback College 2008 — 2010
Psychology
Tuttle Click's Capistrano Ford December 2010 - Present
Capistrano Ford February 2007 - December 2010
Caliber Collision Centers 2005 - July 2006
Caliber Collision Centers 1995 - 2005
Skills
Microsoft Word, Microsoft Excel, Flash, HTML, Telephone Skills, Accounts Payable, Accounts Receivable, Invoicing
Education
Saddleback College 2007 — 2008
Computer Science
Menifee Junior College 1988 — 1994
Computer Science
Caliber Collision Centers December 2014 - Present
Caliber Collision Centers March 2014 - December 2014
Pressure Pump Services July 2011 - March 2013
Hulcher Services June 2009 - July 2011
Hulcher Services May 2007 - June 2009
Point Bank Mortgage April 2006 - May 2007
First Class Mortgage December 2004 - April 2006
Con-Way Transportation November 2003 - December 2004
Daimler Chrysler April 2001 - November 2003
Skills
Contract Management, Budgets, Microsoft Excel, Outlook, Accounts Payable, Customer Service, Accounts Receivable, Access, QuickBooks, Microsoft Word, Microsoft Office, Accounting, Negotiation, Logistics, Account Management, Project Planning
Education
Bellevue University
BS, Global Business Management
Caliber Collision Centers January 2015 - Present
Cherner Automotive Group/Rapid Advance, LLC 1991 - Present
Rapid Advance January 2010 - August 2013
Morgan Stanley September 1987 - September 1990
Skills
Business Development, Entrepreneurship, Finance, Management, Marketing, Marketing Strategy, New Business Development, Sales, Sales Management, Start-ups, Strategic Partnerships, Strategic Planning
Education
Northwestern University - Kellogg School of Management 1989 — 1991
Master of Business Administration (M.B.A.), Finance, General
Syracuse University - Martin J. Whitman School of Management 1981 — 1985
BS, Finance/Marketing
Quest Solution February 2012 - Present
Highwinds January 2008 - June 2012
Caliber Collision Centers 2005 - 2007
Caliber Collision Centers 2000 - 2005
Education
California State University-Dominguez Hills 1990 — 1994
MBA, Business
Stans Auto Body, LLC August 2013 - Present
Caliber Collision Centers September 2011 - September 2013
3M Automotive Aftermarket Division 2005 - 2008
Skills
Vehicles, Automobile, Automotive Aftermarket, PowerPoint, Microsoft Excel, Automotive Repair, Continuous Improvement, Fluent in Spanish, Time Management, Interpersonal..., Team Leadership, Leadership Development, Product Management, Financial Analysis, Operations Management, Parts, Training, Account Management, Customer Service, Sales Process, New Business Development, Process Improvement, Automotive, B2B, Budgets, Business Planning, Business Strategy, Coaching, Customer Retention, Customer Satisfaction, Inventory Management, Leadership, Management, Negotiation, Marketing Strategy, Sales, Sales Management, Sales Operations, Strategic Planning, Team Building
Education
Boise State University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Marketing
Boise State University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Marketing
Caliber Collision Centers September 2000 - January 2008
Education
Saddleback College
Action Property Management March 2012 - Present
Caliber Collision Centers May 2008 - February 2012
ACC Capital Holdings 1999 - 2008
Skills
Performance Appraisal, Employee Relations, Onboarding, ADP Payroll, Talent Acquisition, HRIS, Benefits Administration, Employee Benefits, New Hire Orientations, Applicant Tracking..., Deferred Compensation, PeopleSoft
Education
Orange Coast College 1993 — 1994
Caliber Collision Centers July 2014 - Present
Haddock Collision January 2003 - Present
Autobody America January 2002 - January 2003
Sterling Autobody June 2000 - January 2002
Nationwide Insurance July 1993 - June 2000
Skills
Insurance, Customer Satisfaction, Automotive, Customer Service, Vehicles, Marketing Strategy, Claims Management, Training, Operations Management, Sales Management, New Business Development, Claim, Team Building, Liability, Parts, Negotiation, Automotive Aftermarket, Leadership, Automobile, Strategic Planning, Profit, Customer Retention, Management, Sales Process, P&L Management, Dealers, Business Planning, Sales Operations, Collision, B2B, Pricing, Purchasing, Fleet Management
Education
Georgia State University 1999 — 2001
MBA, Management
Missouri State University
BA, Philosophy
Voya Financial May 2013 - Present
Caliber Collision Centers October 2011 - April 2013
Caliber Collision Centers August 2010 - October 2011
Compassionate Oncology Medical Group September 2009 - August 2010
Dr. Saini, MD Gastroenterology July 2009 - September 2009
Long Beach Memorial Medical Center January 2009 - May 2009
Caliber Collision Centers August 2000 - November 2004
Skills
Human Resources, HRIS, Customer Service, Outlook, Healthcare, Data Entry, Process Improvement, Project Management, Microsoft Office, Program Management, HIPAA, ADP PC/PW, ADP Enterprise, Mercer Easy Enroll, Employee Benefits
Education
California State University-Long Beach 2006 — 2009
Bachelor of Science (BS), Health Care Administration, A
Orange Coast College 2004 — 2006
Associate of Arts (AA), 4.0/4.0 GPA
Caliber Collision Centers April 2010 - Present
Safety-Kleen Systems, Inc. 2002 - April 2010
McKinsey & Company 1995 - September 2002
Hawthorne Machinery Co. 1987 - 1994
Skills
Lotus Notes, Outlook, Office Management, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Administrative..., Data Entry, Employee Relations, Customer Satisfaction, New Business Development, Leadership
Education
Bethany Lutheran College 1983 — 1984
AA
Citrus College 1982 — 1983
United Rentals Inc. May 2013 - Present
United Rentals August 2006 - May 2013
United Rentals August 2003 - August 2006
Caliber Collision Centers August 2000 - July 2003
Western Pump Inc. June 1999 - June 2000
Education
San Diego State University-California State University 1994 — 1999
BS, Accounting
New Haven Youth & Family Services October 2011 - Present
Caliber Collision Centers November 2007 - October 2011
PRIDE COLLISION CENTER January 1995 - June 2008
Education
Palomar College
Accounting
Hydraflow March 2014 - Present
Pacific Coast Management Group Inc. August 2010 - September 2013
Quality Systems Inc.(QSI) December 2009 - August 2010
Caliber Collision Centers September 1996 - January 2009
Auto Body Connection September 1995 - February 1997
Number One Auto Body Center September 1991 - January 1995
N.I.O.C. 1971 - 1983
Skills
Accounts Payable, General Ledger, Accounting, Billing, Accruals, Journal Entries, Account Reconciliation, Accounts Receivable, Process Improvement, Fixed Assets, Payroll, Microsoft Excel, Finance, Outlook, Microsoft Word, Time Management, Supervisory Skills, Analysis, Bank Reconciliation, Inventory Management, PeopleSoft, Management, Cash Management, Invoicing
Education
Arcadia University 1967 — 1971
BA, Mathematics
Caliber Collision Centers April 2015 - Present
Cherner Collision Centers 1995 - April 2015
Skills
Collision, Automobile, Auto Body, Body Shop, Automotive, Sales Process, Customer Retention, Suspension, Chassis, Customer Satisfaction, Parts, Sales, Warranty, Paintless Dent Repair, Automotive Aftermarket, Vehicles, Lean Manufacturing, Selling, Team Building, Profit, Dealers, Tires, Automotive Parts, Automotive Repair, Purchasing, Continuous Improvement, Fleet Management, Paint, Operations Management, Sales Operations, Inventory Management, P&L, Sales Management, Pricing, B2B, Business Planning, Process Improvement, Key Account Management
Education
Community College of Allegheny County 1984 — 1986
Computer and Information Sciences and Support Services
University of Pittsburgh 1983 — 1984
Computer and Information Sciences and Support Services
Mckeesport 1979 — 1982
Caliber Collision Centers October 2011 - Present
Occidental Petroleum Corporation August 2007 - February 2009
Skills
Account Reconciliation, Accounting, Accounts Receivable, Accruals, Cash Management, Financial Analysis, Financial Reporting, Financial Statements, Forecasting, General Ledger, Variance Analysis, Budgets, SAP, Auditing, Accounts Payable
Education
Fashion Institute of Design & Merchandising 2009 — 2010
AAS, Merchandise Product Development
University of Houston, C.T. Bauer College of Business 2001 — 2005
B.B.A., Accounting
Allstar Collision January 2014 - Present
Caliber Collision Centers May 2013 - January 2014
Allstar Collision Inc. June 2012 - May 2013
Wally and Jim's Body Shop January 2000 - June 2012
Carty's Collision Center January 1993 - January 2000
Sport Body Shop / Mac's Auto Body January 1986 - January 1993
Skills
Estimating, Estimates, Project Management, Automotive, Body Shop, Appraisals, Appraisal Skills, CCC Pathways, CCC One, Parts Ordering, Customer Service, Customer Oriented, Customer Satisfaction, ICAR, Claims Management, DRP, Insurance, Management, Property Claims, Staff Supervision, Auto Body, Insurance Adjusting, Adjusters, Loss Adjusting, Automotive Aftermarket, Automobile, Parts, Warranty, Automotive Repair
Education
ICAR 1987 — 2013
Collision Repair
Chaffey College 1995 — 1999
Business Management
Citrus College 1984 — 1986
Certified Body and Fender Tech., Body and Fender Repair
Seal Science, Inc. May 2015 - Present
Cox Enterprises February 2014 - May 2015
Manheim January 2011 - January 2014
Manheim January 2007 - March 2011
Caliber Collision Centers 2006 - 2007
Walmart 2002 - 2006
Skills
Onboarding, Employee Relations, HRIS, Succession Planning, Talent Management, Employee Benefits, Human Resources, Performance Management, Employment Law, Recruiting, PeopleSoft, Payroll, Workforce Planning, Applicant Tracking..., Benefits Administration, Compensation & Benefit, Employee Training, Customer Retention, Leadership, Personnel Management, Employee Engagement, HR Policies, Temporary Placement, Talent Acquisition, Cold Calling, Technical Recruiting, Team Building, Performance Appraisal, Internet Recruiting, Hiring, Interviews, Sourcing, College Recruiting, New Hire Orientations, Training, FMLA, Executive Search, Deferred Compensation, Contract Recruitment, Employee Handbooks, Labor Relations
Education
California State University
Certificate, Human Resources Management
California State University-Fullerton
Degree: Bachelors of Arts, Sociology
Orange Coast College
Associates on Arts, Sociology
Caliber Collision Centers April 2015 - Present
Buford Collision January 2011 - March 2015
ABSOLUTE AUTOBODY February 2008 - January 2011
CARLIN VISION November 2004 - February 2008
HAMILTON FINANCIAL, PC January 2000 - January 2004
HAMILTON & BENDER, PC January 1995 - January 2000
Skills
Administrative..., Outlook, Microsoft Excel, Accounting, Accounts Receivable, Management, Data Entry, Customer Service, Accounts Payable, Office Management, QuickBooks, Payroll, Microsoft Office, Microsoft Word, PowerPoint, Access, Lotus Notes, Inventory Management, Human Resources, Time Management
Education
Georgia Perimeter College
Associates of Business Administration
South Gwinnett High School 1996 — 1996
Caliber Collision Centers September 2013 - Present
Safety-Kleen August 2006 - September 2013
TXU Communications 2001 - 2005
Verizon Wireless 1997 - 2001
Michaels Stores, Inc. 1996 - June 1997
Tenet Healthcare 1993 - 1997
Skills
General Ledger, Lotus Notes, Accounts Payable, Invoicing, SAP, Forecasting, Customer Service, Inventory Management, Access, Accounting, Payroll, PeopleSoft, Microsoft Excel, Budgets, Financial Reporting, Sarbanes-Oxley Act, Accounts Receivable, Management, AS 400
Education
Brookhaven Community College
no, Accounting
Caliber Collision Centers November 2000 - Present
Skills
Automobile, Automotive Aftermarket, Parts, Automotive, Customer Satisfaction, Vehicles, Continuous Improvement, Automotive Repair, Dealers, Warranty, Suspension, Customer Retention, Profit, Dealer Management, Reynolds
Education
Saddleback College 1977 — 1979
Accounting
Mission viejo H.S 1972 — 1976
Driven Auto sales December 2010 - Present
Luxury Image inc. February 2004 - Present
Dynamic Auto Images Inc. July 2013 - May 2014
Solar Care Inc November 2010 - July 2013
Tuttle Click Jeep, Chrysler & Dodge November 2009 - November 2010
Bob Baker Auto Group car country Carlsbad April 2009 - October 2009
One Day Paint & body March 2008 - March 2009
Unleashed Motorsportz February 2004 - January 2008
Caliber Collision Centers October 1998 - December 2004
Skills
Icar certified, Certified collision..., Business Relationship..., Customer Service, Negotiation, Microsoft Office, Collision, Specialties: Insurance..., Automobile, Automotive, Parts, Sales, Sales Operations, Vehicles, Management, Marketing, Retail, Customer Satisfaction, Marketing Strategy, Sales Management
Education
Riverside Community College 2009 — 2010
Certificate of Completion, Used vehicle dealership license
California Sales Training Academy, San Diego 2008 — 2009
Certificate of Achievement, Professional car dealership salesman
Riverside Community College 2002 — 2004
Associate's degree, Business Administration
Computer Learning Centers- Anaheim, Ca. 2000 — 2001
Graduate, Computer programs and hard drives
Cypress College 1997 — 1998
Vocational Technical Division Certificate, ACR 12 Automotive Damage Appraisal
Buena Vista, Corona 1989 — 1989
High school grad, Diploma
The Church of Jesus Christ of Latter-day Saints: Seminaries and Institutes of Religion April 2007 - Present
The Home Depot August 2006 - February 2007
Dennison Cyclery February 2004 - August 2006
Lamping Construction February 2004 - August 2006
Caliber Collision Centers October 1999 - January 2001
Skills
Communication, Corporate Communications, Spanish-speaking, Human Resources, PeopleSoft, Public Relations, Public Speaking, Retirement Planning, Employee Benefits, Onboarding, Employee Relations..., Employee Relations, Data Management, Career Counseling, Eagle Scout, International Relations, Cycling, Surfing, Outdoor Recreation, Fly Fishing, Instructional Design, Leadership, Compensation & Benefit, Workers Compensation, HRIS, Strategic Communications, Strategic Planning, Volunteer Management, Non-profits, Job Evaluation, Performance Management, Progressive Discipline, Construction, Microsoft Office, Taleo, Recruiting, Religious Education, Leadership Development, Organizational..., Hiring, Training, Deferred Compensation, Workforce Planning, Employee Training, Nonprofits, Applicant Tracking..., Management, College Recruiting, Personnel Management, Conflict Resolution
Education
Northwest University 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
University of Utah 2007 — 2009
Mass Communications, Public Relations, 3.8
Mt. San Antonio College 2004 — 2006
General Studies, 3.59
Caliber Collision Centers August 2012 - Present
Warren Productions, LLC 2006 - November 2013
RealPage, Inc. May 2007 - February 2012
AMERICAN GREETINGS CORP. August 2005 - March 2007
Warren Accounting Services, Inc. January 2000 - March 2007
Integrated Services Network, Inc. January 2001 - January 2002
The Salvation Army December 1996 - March 1998
Skills
SEC filings, Sarbanes-Oxley Act, Accounting, General Ledger, GAAP, Financial Reporting, Cash Flow, Consolidation, QuickBooks, Financial Analysis, Microsoft Excel, Process Improvement, Account Reconciliation, Fixed Assets, Finance
Education
Alliant International University-Los Angeles 2013 — 2015
Bachelor of Science (B.S.), Accounting
Bryant & Stratton College 1995 — 1996
Associate's degree, Accounting
Caliber Collision Centers August 2014 - Present
La Jolla Group LLC January 2013 - July 2014
La Jolla Group LLC July 2011 - January 2013
Chick's Sporting Goods July 2007 - April 2008
Henri Specialties Co., Inc January 2006 - August 2006
Skills
Customer Service, Customer Satisfaction, Inventory Management, Marketing, Recruiting, Retail, Sales, Sales Management, Outlook, Team Building, Account Management, Customer Retention, Leadership, Training, Time Management
Education
California State Polytechnic University 2006 — 2011
Bachelor's of Science, Business Administration; an emphasis in Management
California State Polytechnic University-Pomona 2006 — 2011
Business Management, Business Administration and Management, General
Wealth Manifested, Inc. January 2010 - Present
Caliber Collision Centers December 2011 - November 2012
AJ-USA, Inc January 2011 - October 2011
Car Temps USA 1999 - 2001
Skills
Insurance, Estate Preservation, Customer Service, Sales&Marketing, Recruiting, Sales Growth, Continuous Improvement, Training Leadership, training, Kaizen, Sales, Automobile, Parts, Automotive, Vehicles, Warranty, Automotive Repair, Suspension, Automotive Aftermarket, Toyota Production System, APQP, Value Stream Mapping, Equity Indexed Annuities, Team Building, Wealth Preservation..., New Business Development
Education
Grossmont College
Fix Auto-ACAB Automotive Group July 2012 - Present
Farmers Insurance September 2008 - June 2009
Farmers Insurance August 2006 - June 2009
Caliber Collision Centers October 2002 - June 2006
Automobile Club of Southern California October 1999 - October 2002
Automobile of Southern California August 1997 - October 1999
Skills
Accident Investigation, Collision, Claim, Insurance, Automobile, Customer Satisfaction, Property & Casualty..., Vehicles, Liability, Customer Service, Training, Claims Management, Process Improvement, Automotive, Coaching, Negotiation, Team Building, Customer Retention, Operations Management, Management, Profit, Sales Process, New Business Development, Account Management, Business Planning
Education
Azusa Pacific University 2012 — 2013
Master of Arts (M.A.)
Baylor University 1994 — 1997
Bachelor of Arts
St. Joseph Health July 2013 - Present
Mercer January 2013 - July 2013
Advantage Sales & Marketing October 2011 - December 2012
Caliber Collision Centers September 2006 - October 2011
Education
California State University-Fullerton
Bachelor's degree, Business Administration, Human Resources
Caliber Collision Centers October 2006 - Present
Skills
Parts, Automotive Aftermarket, Automobile, Vehicles, Automotive, Account Management, Customer Service, Hosting
Education
Chaffey College
WEST COVINA HIGH
Quinn Group August 2012 - Present
James Hardie Building Products April 2012 - August 2012
Skilled Healthcare January 2012 - April 2012
Caliber Collision Centers May 2011 - January 2012
Keystone Automotive June 2010 - October 2010
PennySaverUSA.com / Harte-Hanks Shoppers January 2007 - November 2009
PennySaverUSA.com / Harte-Hanks Shoppers November 2004 - January 2007
Utility Trailer Manufacturing Company 1998 - 2000
Education
California State University - Fullerton 1989 — 1995
Bachelor of Science, Finance; minor in Business
La Quinta High School
Orange Coast College
Capital Group December 2013 - June 2015
Sabritec February 2012 - December 2013
Caliber Collision Centers June 2008 - February 2012
Capital Group June 2006 - June 2008
MAG Engineering August 2005 - June 2006
Penn Lithographics, Inc. October 1985 - January 2005
Skills
Accounts Payable, Accounts Receivable, General Ledger, Financial Reporting, Account Reconciliation, Financial Analysis, Cash Flow, Forecasting, Financial Statements, Finance, Bank Reconciliation, Auditing, Accounting, Internal Controls, Tax
Education
California State University-Fullerton 1994 — 1997
Master's degree, History - US 20th Century
California State University-Fullerton 1980 — 1985
Bachelor's degree, Business Administration - Accounting
Service King Collision Repair Centers February 2013 - Present
Caliber Collision Centers November 2012 - January 2013
Caliber Collision Centers November 2011 - October 2012
Skills
Exceptionally skilled..., Microsoft Office, CCC Pathways, Microsoft Excel, Microsoft Word, PowerPoint, Restaurants, Social Media, Event Planning, Public Speaking, Restaurant Management, Hospitality, Sales, Time Management, Food & Beverage, Inventory Management, Food, Food Service
Education
Sam Houston State University 2003 — 2005
None, Sociology
Conroe High School 1999 — 2003
Recommended
Caliber Collision Centers December 2007 - Present
Holmes Body Shop June 1999 - December 2007
Skills
Customer Satisfaction, Vehicles, Automotive, Customer Service, Process Improvement, Automotive Repair, Automobile, Claim, Customer Retention, Warranty, Purchasing, Automotive Aftermarket, Inventory Management, Operations Management, Parts, Team Building, Sales Management
Education
California State University-Los Angeles
University of Southern California
Caliber Collision Centers January 2015 - Present
ABRA Auto Body & Glass January 2007 - December 2014
ABRA Auto Body & Glass January 2007 - December 2014
Skills
Automotive, Automotive Aftermarket, Management, Automobile, Sales Management, Customer Service, Leadership, Sales, Customer Satisfaction, Parts, Contract Negotiation, Negotiation, Sales Process, Sales Operations, Account Management, Team Building, Customer Retention, Vehicles, Competitive Analysis, Automotive Repair, Continuous Improvement, Profit, Warranty, Purchasing, Operations Management, Fleet Management, Budgets, Inventory Management, Tires, Automotive Parts
Education
Johnson County Community College 1984 — 1986
Associate of Arts (A.A.), Business Administration and Management, General
Body by vi San Antonio April 2012 - Present
Caliber Collision Centers August 2009 - February 2012
Education
San Antonio College 2009 — 2010
Computer Programming, 3.8
Allianz February 2013 - Present
Caliber Collision Centers September 2007 - December 2011
Skills
ADP ReportSmith, ADP Payroll, HRIS, Payroll, Employee Relations, Employee Benefits, Human Resources, Onboarding, PeopleSoft, Performance Management, Movex, Succession Planning
Education
Cal State Fullerton 1997 — 1999
Bachelor of Business Administration (B.B.A.), Finance, General
Caliber Collision Centers May 2002 - Present
Education
Sam Houston State University 1995 — 1997
BA, Criminal Justice/Police Science
Blinn College
Caliber Collision Centers June 2005 - Present
Education
California State University-Fullerton 1978 — 1980
Bachelor of Arts (B.A.), Political Science and Government
Caliber Collision Centers November 2010 - December 2012
Skills
Customer Service, Data Entry, Office Management, Accounts Payable, Payroll, Invoicing, Office Equipment, Benefits Administration, Administrative..., Team Building, Outlook, Account Reconciliation, Expenses, Customer Satisfaction, Management, Sales
Education
CSULB 1991 — 1993
Santa Monica College 1988 — 1990
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
St. Mary's Food Bank Alliance August 2014 - Present
Caliber Collision Centers May 2012 - August 2014
Skills
Automotive, Vehicles, Sales Management, Sales Process, Automotive Aftermarket, New Business Development, Automobile, Customer Retention, Parts, Team Building, Customer Satisfaction, B2B, Warranty, Dealers, Profit, Purchasing, Inventory Management, Automotive Repair, Sales Operations, Sales, Continuous Improvement, Dealer Management, Operations Management, Powertrain, Negotiation, Account Management, Selling, Business Planning, Cold Calling, Forecasting, Direct Sales, Training, Process Improvement, Marketing Strategy, Coaching, Pricing, Customer Service, Budgets, Hiring, Marketing, Management, Team Leadership, Leadership, Business Development, Insurance, Key Account Management, Strategic Planning, Motorcycle, Contract Negotiation, Lean Manufacturing
Education
Arizona State University
Sonshine Auto Body December 2012 - Present
Caliber Collision Centers February 2010 - December 2012
Sonshine Auto Body December 2004 - January 2009
Skills
Vehicles, Automotive, Parts, Automobile, Automotive Aftermarket, Automotive Repair, Customer Satisfaction, Warranty, Customer Retention, Customer Service, Continuous Improvement, Process Improvement, Powertrain, Dealers, Purchasing, Team Building
Education
Mt. San Antonio College 1996 — 1998
Fire Science/Fire-fighting
SAN DIMAS HIGH SCHOOL 1992 — 1996
DIPLOMA
Caliber Collision Centers March 2000 - Present
Education
Palomar College 1975 — 1977
SECRETARIAL SCIENCE CERTIFICATE
ORANGE GLEN HIGH SCHOOL 1972 — 1975
Caliber Collision Centers 2012 - Present
United Gymnastics January 2010 - June 2012
Blue Skys Transportation March 2011 - March 2012
Skills
Bookkeeping, Small Business, Customer Service, Fitness, Microsoft Office, Microsoft Word, Social Networking, Networking, Organization, Office Administration, Social Media, Sports
Education
Northwest Vista College 2008 — 2009
Public Relations/Image Management
Tom C. Clark High School 2003 — 2007
Caliber Collision Centers August 2011 - Present
Skills
Microsoft Excel, Sales, Customer Service, Sales Management, Salesforce.com
Education
California State University-Long Beach
Caliber Collision Centers 2011 - 2013
Elite Leather Company February 2010 - February 2011
American Airlines April 2008 - February 2010
JPMorgan Chase April 2005 - April 2008
Arisan House March 1999 - March 2005
Skills
Customer Service, Customer Satisfaction, Customer Retention, Data Entry, Outlook, Microsoft Office, Microsoft Excel, Troubleshooting, Sales, Team Building
Education
San Bernardino Valley College 2013 — 2015
Inglewood High School 1996 — 2000
High School Diploma, General Studies
Caliber Collision Centers April 2014 - Present
Education
Lone Star College System 2013 — 2014
Caliber Collision Centers January 2013 - Present
Education
Eastfield College 2009 — 2012
Associate's degree, Autobody/Collision and Repair Technology/Technician