ABRA Auto Body & Glass
CEO: Ann Fandozzi (Oct 2016–)
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ABRA Auto Body & Glass Employees
ABRA Auto Body & Glass June 2005 - May 2014
AutoBody America 2001 - 2002
Skills
I-CAR Platinum, ASE Certified, Operations Management, Vehicles, Automobile, Customer Satisfaction, Parts, Team Building, Automotive Aftermarket, Automotive, Customer Service, Profit
Education
Christian Brothers University 1995 — 1999
Bachelor's degree, Business Administration and Management, General
ABRA Auto Body & Glass September 2014 - Present
Coldwell Banker West Shell May 2014 - Present
Alliance Data June 2012 - June 2013
Advance America June 2008 - June 2012
Skills
Selling, Marketing, Sales, Real Estate, Short Sales, Customer Service, Negotiation, Marketing Strategy, Account Management, Foreclosures, Contract Negotiation, Direct Marketing, Relocation, Sellers, First Time Home Buyers, Referrals, FHA, Single Family Homes, Management, Buyer Representation, Team Building
Education
Hondros College of Business 2014 — 2014
Real Estate Salesperson License, Real Estate
Kaplan University-Davenport Campus
Associates, Accounting
Self-employed July 2013 - Present
ABRA Auto Body & Glass August 2012 - August 2013
Farmers Insurance August 2008 - August 2012
Skills
General Insurance, Commercial Insurance, Life Insurance, Umbrella Insurance, Term Life Insurance, Property & Casualty..., Health Insurance, Insurance, Auto Body, Estimating, Mechanics, Motorcycling, Motorcycle, Singing, Claim, Customer Service, Microsoft Excel, Sales, Team Building, Project Management
Education
University of Denver 2005 — 2008
BSBA, International Business/Business Administration
Metropolitan State University of Denver 2003 — 2005
General Ed, Business Administration and Management, General
Elite Body Shop Solutions, LLC March 2014 - Present
Benchmark Collision Center November 2012 - February 2014
ABRA Auto Body & Glass May 2012 - November 2012
Bradshaw Collision Centers March 2010 - May 2012
Manheim Auto Auctions May 2005 - March 2010
Lovegrove Collision Center 1999 - 2004
Skills
Continuous Improvement, Process Improvement, Lean Manufacturing, Sales Process, Automotive, Vehicles, Leadership, Management, Customer Satisfaction, Automobile, Team Building, Automotive Aftermarket, Parts, Process Engineering, 5S, Lean Transformation, Profit, Kaizen, Operations Management, Inventory Management, Business Planning, Sales Management, Customer Retention, Six Sigma, Automotive Repair, Theory of Constraints, Change Management, Negotiation, Coaching, New Business Development, Training, Change Leadership, Process Development, Business Coaching, Business Systems..., Consulting, Hands-on Training, Dealers, Warranty, P&L, Strategic Planning, Customer Service, Sales Operations, Marketing Strategy, Budgets, Forecasting, Team Leadership, Sales
Education
Chemeketa Community College 1984 — 1985
Automotive
ABRA Auto Body & Glass 2015 - Present
Baxter International Inc. February 2013 - May 2015
Ray Skillman July 2011 - January 2013
Indiana Department of Correction January 2011 - June 2011
Monroe County Probation Department August 2008 - February 2011
Skills
Customer Service, Inventory Management, Sales, GMP, Leadership, Supervisory Skills, Team Building, SOP, Microsoft Word, Continuous Improvement, Quality Assurance
Education
Ivy Tech Community College 2008 — 2010
Criminal Justice, Criminal Justice
ABRA Auto Body & Glass April 2014 - Present
Collision Centers of America October 2010 - April 2014
Skills
Sales, Customer Service, Marketing Strategy, Marketing, Customer Satisfaction, CRM, Negotiation, Customer Retention, New Business Development, Business Development, Claim, Automobile, Strategic Planning, Business Planning, Team Building, Management, Sales Management, Social Media Marketing
Education
Lynn University 2004 — 2007
mgnt., international management
Guardian Industries 2012 - Present
ABRA Auto Body & Glass 2011 - 2012
Gerber Collision & Glass January 2009 - January 2011
Glass Doctor January 2008 - January 2009
Diamond Triumph Auto-Glass/Safelite AutoGlass January 2001 - January 2008
Skills
Regional Development, Sales Management, Business Strategizing, Auto Glass, Account Management, Training Leadership, Brand Activation, Auto Glass Replacement, Glass, Sales, Sales&Marketing, Sales Growth, Management, Account Executives, Negotiation, Negotiating Fees, Training, Train Employees, Train Staff, Overseeing Projects, Regional Sales..., Brand Strengthening, Brand Awareness, Marketing Activation, Strategy, Facebook, Instagram, Twitter, Social Media, Glazing, Flat Glass, Microsoft Word
Education
Warren Township High School 1994 — 1998
College of Lake County
Partial Degree, Technical/Vocational Studies
ABRA Auto Body & Glass December 2007 - Present
Fury Dodge Chrysler Ram February 2000 - December 2007
Education
Dunwoody College of Technology 1998 — 2000
Associate's degree, Autobody/Collision and Repair Technology/Technician
Classic Collision, Inc November 2014 - Present
ABRA Auto Body & Glass February 2014 - Present
Classic Collision, Inc. June 2014 - November 2014
ABRA Auto Body & Glass February 2014 - June 2014
Classic Collision of Buckhead September 2012 - January 2014
Cycle Nation of McDonough August 2011 - September 2012
The Ritz-Carlton Hotel Company L.L.C. February 2010 - June 2011
Skills
CCC Pathways, Audatex, Microsoft Word, PowerPoint, Profitnet, Victory Solutions, Management, Customer Service, Sales
Education
Georgia Southern University 2008 — 2009
Business Administration and Management, General
Oglethorpe County High School 2004 — 2008
Xcel Energy April 2014 - Present
ABRA Auto Body & Glass May 2013 - April 2014
Nelson Tree Service Inc. February 2005 - December 2011
Clow Water Systems September 2002 - September 2004
Skills
Dependable Team Player, Time Management, Critical Thinking, Creative Writing, Electronics, Circuit Analysis, Electrical Engineering, Problem Solving, Technical Writing, Troubleshooting, Electronic Circuit..., Microsoft Office, Oscilloscope, Analog Circuit Design, Analog Communications, Circuit Design, Creative Problem Solving, Customer Satisfaction, Customer Service, Digital Circuit Design, Electronic Lab Equipment, Energy, Digital Communications, Electric Power, Electrical..., Electricians, Electricity, Electronics Math, Engineering, English Grammar, MicroStation, Networking, Organization Skills, Power Distribution, Power Generation, Power Plants, PowerPoint, Power Systems, ProjectWise, Proofreading, Sports, Substation Engineering..., Supervisory Skills, Teamwork, Team Leadership, Technical Reports, Technical Documentation
Education
ITT Technical Institute-Brooklyn Center 2013 — 2015
Associtates of Applied Sciences in Electrical Engineering, Electrical and Electronics Engineering, 3.94
Coshocton County Career Center 1998 — 2000
Technical Diploma, Electronics, 3.4 GPA
ABRA Auto Body & Glass July 2014 - Present
Century College January 2012 - Present
Regis Corporation January 2014 - July 2014
Assurant September 2013 - December 2013
TEKsystems April 2013 - September 2013
Days Inn November 2011 - April 2013
Regis Corporation 2013 - 2013
Super 8 April 2010 - November 2011
Country Inn Hotels and Resorts August 2009 - April 2010
Skills
Computer Pro, Computer Hardware..., Cisco Routing &..., Subnetting, Switchboard Operator, 10 Key, Customer Service, Multi Tasking, Computer Diagnostics, Cabling, Windows 7, Routing Protocols like..., Routing Protocols, EIGRP, 802.1q, Cisco IOS, OSPF, Troubleshooting, Windows Vista, Windows XP Pro, Router Configuration, VLSM, VLAN, Cashiering, Software Installation, XP, Computer Hardware, Help Desk Support, Computer Repair, Technical Support, Routers, Group Policy, Hard Drives, Network Administration, TCP/IP, Office 2010, Home Networking, Operating Systems, Network Security, Windows Server, Active Directory, Switches, Computer Maintenance, Printers, WAN, Close Attention to..., Windows XP
Education
Century College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Information Technology
NewBay Media January 2012 - Present
J.R. Watkins September 2011 - January 2012
State of Minnesota January 2011 - July 2011
FranChoice January 2000 - December 2005
Pale Moon Web Services January 1997 - December 2005
ABRA Auto Body & Glass January 1999 - December 2000
Fingerhut January 1997 - December 1999
Skills
ColdFusion, SQL Server, jQuery, Advanced CSS, HTML5, CFML, PostgreSQL, Databases, Web Applications, Access, CSS, JavaScript, MySQL, AJAX, Web Development, HTML, XHTML, Application Development, Database Design, SEO, Web Services, T-SQL, Microsoft SQL Server, Management, SharePoint, E-commerce, Networking, Programming, Software Development, XML, SQL, PHP, Subversion, WordPress, IIS, Dreamweaver, HTML 5
Education
University of Minnesota 1995 — 1996
English, Journalism
Inver Hills Community College 1991 — 1993
A.A, Computer Science
AFRO September 2008 - Present
ABRA Auto Body & Glass April 2010 - September 2010
Bluff View Art District November 2007 - August 2008
Bluff View Art District August 2006 - August 2008
Education
Middle Tennessee State University 2008 — 2014
Currently Enrolled, Marketing/Marketing Management, General
ABRA Auto Body & Glass July 2012 - May 2015
Skills
Typing, Communication, Microsoft Office, Customer Satisfaction, Leadership, Teamwork, Visual Arts, Creativity Skills, Creative Writing, Martial Arts, Martial Arts Instruction, Sales Process, Automotive, Management, Time Management, Project Management, Inventory, Public Speaking, Retail Banking, Customer Service, Team Building, Sales, Training
Education
Anoka Ramsey Community College 2015 — 2017
Environmental Science
Collinsville High School 2001 — 2005
High School Diploma
ABRA Auto Body & Glass January 2011 - May 2015
SatCom Marketing September 2008 - January 2011
SatCom Marketing October 2006 - September 2008
SatCom Marketing August 2004 - October 2006
SatCom Marketing May 2004 - August 2004
SatCom Marketing November 2002 - May 2004
Skills
Customer Satisfaction, Customer Service, Team Building, Sales Management, Operations Management, Process Improvement, Continuous Improvement, Budgets, Profit, Negotiation, Strategic Planning
Education
Minnesota School of Business 2012 — 2014
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
North Hennepin Community College 2000 — 2002
General Studies
ABRA Auto Body & Glass August 2015 - Present
RPO AND MANAGED SERVICES January 2012 - July 2015
Butler America February 2011 - January 2012
GyanSys Inc. November 2009 - May 2010
Kelly IT Resources June 2009 - November 2009
Manpower Professional 2006 - 2009
CTG 2005 - 2006
Skills
Technical Recruiting, Applicant Tracking..., Talent Acquisition, Screening, Sourcing, Hiring, Employee Relations, Staff Augmentation, Interviewing, Full-cycle Recruiting, Internet Recruiting, Contract Recruitment, Executive Search, Salary Negotiation, Performance Management, Mentoring, Staffing Services, Customer Relations, Cold Calling, Search, Staffing Industry, Vendor Management, Compensation, Requirements Analysis, Negotiation, Team Building, Contract Negotiation, Direct Sourcing, Permanent Placement, Project Management, RPO, Benefits Negotiation, Personnel Management, Recruiting, Customer Service, Talent Management, Onboarding, Human Resources, Screening Resumes, Training, Organizational..., Management, Strategic Sourcing, Temporary Staffing, Leadership, Recruitment Advertising, Manage Client..., IT Recruitment, Taleo, Interviews
Education
Ball State University 1992 — 1997
BGS, Applied and Organizational Communication
Ball State University
CICS: Center of Information and Communincation Sciences
Allstate November 2013 - Present
ABRA Auto Body & Glass February 2013 - November 2013
Allstate September 2006 - February 2013
State Farm September 2005 - September 2006
Skills
Sales Process, Customer Satisfaction, Cold Calling, Sales Management, Sales, Customer Retention, Account Management, Automobile, Selling, New Business Development, Profit, Negotiation, Vehicles, Sales Presentations, Insurance
Education
Campbell University
Bachelor of Science (BS), Business Administration and Management, General
ABRA Auto Body & Glass February 2013 - Present
Diverse Staffing June 2012 - February 2013
Worldwide Express August 2008 - June 2012
Emperor Group LLC September 2006 - August 2008
Emperor Group September 2006 - August 2008
Skills
Account Management, Social Media, New Business Development, Marketing, Advertising, Public Relations, Market Research, Management, Cold Calling, Project Management, Retail, Strategic Planning, Marketing Strategy, Social Media Marketing, Sales Management, Marketing Communications, B2B, Fundraising, Strategy, Customer Service, Event Planning, Team Building, Public Speaking, Business Development, Staffing Services
Education
Indiana State University 1998 — 2003
Bachelor of Science, Marketing
Indiana State University 1998 — 2003
Bachelors Degree of Science, Marketing/Advertising
Buerkle collision center September 2010 - Present
Morries Automotive Group December 2002 - July 2010
ABRA Auto Body & Glass July 1995 - January 2001
Skills
ASE Certified, Automotive Aftermarket, Automotive, Automobile, Vehicles, Customer Retention, Body Shop, Dealers, Warranty, Automotive Repair, Automotive Parts, Parts, Dealer Management, Profit, Customer Satisfaction, Sales Process
Education
Saint Cloud State University - G.R. Herberger College of Business 1986 — 1987
Dunwoody College of Technology 1980 — 1982
ABRA Auto Body & Glass March 2013 - Present
Horsepower Site Serves April 2012 - March 2013
Gaston County Schools October 2007 - June 2011
United States Marine Corps September 1999 - September 2003
Skills
Retail, Customer Service
Education
Belmont Abbey College 2007 — 2010
BA Educational Studies
Gaston College 2004 — 2007
AA in General Education
East Gaston High School 1995 — 1998
High School Diploma
Abra Auto Body & Glass December 2013 - Present
Affordable Auto Body June 2008 - December 2013
Affordable Auto Body CARSTAR June 2008 - December 2013
Pillar To Post Professional Home Inspections January 1997 - November 2006
Target April 1992 - August 1997
Skills
Contract Negotiation, Budgets, Sales, Microsoft Office, Vehicles, Automobile, Logistics, Marketing, Leadership, Inspection, Selling, Team Building, Renovation, Customer Service, Real Estate, Sellers, Customer Satisfaction, Automotive, Sales Management, Negotiation, Process Improvement, Management, Strategic Planning
Education
Bemidji State University 1974 — 1976
Associate's Degree, Criminal Justice/Law Enforcement Administration, B
Aitkin High School 1969 — 1973
High School, General, 9-12
MoreDirect, Inc. August 2011 - Present
Sirius Computer Solutions July 2010 - August 2011
Nexus Information Systems, now Computex September 2005 - July 2010
Nexus, now Computex August 2006 - July 2009
USA Mobility June 2004 - August 2005
ABRA Auto Body & Glass June 2001 - May 2004
Skills
Storage, Information Security, Disaster Recovery, Asset Managment, Data Privacy, Business Continuity, Backup Solutions, Mobile Device Management, Networking Solutions, Problem Solving, Strategic Selling, Negotiation, Virtualization, SaaS, Cloud Computing, Security, Sales, Data Center, Management, VMware, Enterprise Software, Managed Services, Professional Services, Channel Partners, Storage Area Networks, Storage Solutions, Salesforce.com, Strategy, Storage Virtualization, Solution Selling, B2B, Sales Process, Account Management, SAN, Direct Sales
Education
Crown College 1994 — 1996
Dent Wizard International May 2014 - Present
Dent Wizard International September 2013 - May 2014
ABRA Auto Body & Glass November 2011 - July 2013
Lehman's Garage September 2010 - November 2011
Almsted's Supervalu September 2005 - August 2010
Skills
Automotive, Customer Satisfaction, Vehicles
Education
Dunwoody College of Technology 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Auto collision repair and refinishing
Pentair March 2013 - Present
Rust Consulting March 2008 - August 2012
U.S. Bank October 2006 - March 2008
Piper Jaffray November 2005 - October 2006
ABRA Auto Body & Glass January 1998 - January 2005
Target January 1996 - January 1999
Skills
Benefits Administration, PeopleSoft, General Ledger, Account Reconciliation, Customer Service, Employee Benefits, Accounts Payable, Office Management, PowerPoint, Insurance, Management, Bank Reconciliation, Kronos, Pay, SharePoint, Spreadsheets, ADP Payroll, ADP ReportSmith, Time Management, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, Human Resources, Multi-state Payroll..., Payroll Taxes, Journal Entries, Accruals, Leave Administration, Training, Payroll, Garnishments, Invoicing, Access, Leadership, Accounts Receivable, Auditing, Teamwork
Education
Augsburg College 2000 — 2005
Bachelor of Business Administration (BBA), Accounting and Finance
Lynde June 2014 - Present
Ecolab August 2004 - June 2014
Ecolab April 2001 - August 2004
Premier Cleaners June 1994 - April 2001
Martinizing Dry Cleaning 1992 - 1994
ABRA Auto Body & Glass 1989 - 1992
Skills
Sales, Collaborative Problem..., Customer Satisfaction, Management, Procurement, Strong Business Acumen, Supplier Negotiation, New Business Development, Mechanical Aptitude, Certified Pool Operator, Hydraulic Systems, Water Filtration, Microsoft Office, Microsoft Excel, Mainframe, Remedy User, Training, Troubleshooting, Budgets, Sales Operations
Education
Hennepin Technical College 1986 — 1988
Certified Automotive Refinishing Technician
Progressive Insurance March 2003 - Present
ABRA Auto Body & Glass December 2000 - February 2003
Progressive Insurance September 1996 - December 2000
ABRA Auto Body & Glass April 1992 - August 1995
Skills
Negotiation
Education
Bethel University 1987 — 1991
BA Business, Business/Accounting
ABRA Auto Body & Glass February 2010 - Present
EchoStar Corporation February 2009 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Outlook, Customer Service, English, Windows, Photoshop, Teaching, Video Editing, Media Production, Collision Damage..., Digital Photography, Data Entry, Time Management, Budgets
Education
University of Colorado at Denver 2010 — 2012
Master of Arts (M.A.), Instructional Technology
Metropolitan State College of Denver 2005 — 2009
Bachelor's degree, Technical and Scientific Communication
ABRA Auto Body & Glass February 2015 - Present
ABRA Auto Body & Glass July 2012 - January 2015
Caux Initiatives for Business January 2012 - January 2013
University of Minnesota July 2011 - May 2012
University of Minnesota January 2009 - December 2010
Blockbuster September 2006 - August 2008
Skills
Graphic Design, Packaging, User Interface Design, Corporate Identity, Illustration, Adobe Creative Suite, Computer Hardware, Customer Service, Dreamweaver, Illustrator, Photoshop, Posters, Layout, Logo Design, Web Design, Copywriting, Social Media, Photography, InDesign, Mac, Typography, Graphics, Marketing
Education
University of Minnesota-Twin Cities 2008 — 2012
Bachelor of Fine Arts (B.F.A.), Graphic Design
Burren College of Art 2011 — 2011
N/A, Study Abroad
ABRA Auto Body & Glass August 2015 - Present
Ed Voyles Automotive Group April 2010 - April 2013
carey paul inc June 2008 - March 2010
Skills
Auto Detailing, Networking, Automobile, Customer Satisfaction, Automotive, Parts, Customer Service, Marketing, Inventory Management, Sales Management, Team Building, Customer Retention
Education
Georgia Gwinnett College 2012 — 2014
Bachelor of Business Administration (BBA), Marketing
Allstate June 2015 - Present
Allstate Insurance May 2014 - Present
Allstate Insurance May 2013 - Present
Allstate February 2011 - Present
Allstate October 2007 - Present
ABRA Auto Body & Glass April 2006 - August 2007
Cars Collision Center April 2003 - March 2006
Automotive Repair and Collision Repair shop May 1990 - July 2002
Cherry Hills Police Officer September 1989 - October 1993
Southwest Texaco August 1989 - February 1990
Skills
Team Building, Technical Training, Customer Service, Automotive, Automotive Estimating, Forward Thinking, Process Training, Sales Management, Negotiation, Purchasing, Operations Management, Automobile, Customer Satisfaction, Customer Retention, Training, Continuous Improvement, Automotive Repair, Inventory Management, Sales
Education
Arapahoe Community College 1988 — 1990
Criminal Justice and Corrections, 3.0 GPA
Bear Creek High 1980 — 1984
High School, Basic, 2.5-3.0 GPA
ABRA Auto Body & Glass July 2015 - Present
ABRA Auto Body & Glass August 2003 - Present
Aberdeen Smoke Shoppe May 1998 - May 2004
Skills
Profit, Automotive, Automotive Aftermarket, Automobile, Vehicles, Parts, Fleet Management, Warranty, Automotive Repair, Customer Retention, P&L, Sales Process, Dealers, Continuous Improvement, Customer Satisfaction, Dealer Management, Inventory Management, Sales Operations, Operations Management, Reynolds, Motorcycle, Motorsports, Purchasing, Tires, Sales Management
Education
Dakota Wesleyan University
Russ Darrow October 2012 - Present
ABRA Auto Body & Glass May 2011 - October 2012
Progressive Insurance June 2008 - March 2011
Skills
Claim Investigation, Claims Handling, Customer Service, Estimating, Quality Control, Microsoft Word, Organization, Multi Tasking, Listening to customers, Deductive Reasoning
Education
Marquette University 2004 — 2007
Bachelor of Arts (B.A.), Communication, General
Manheim, Division of Cox Enterprises 2006 - Present
ABRA Auto Body & Glass April 2002 - July 2006
Farrish Chrysler, Jeep, Dodge & Subaru August 1986 - April 2002
Skills
Automotive, Management, Leadership, Leadership Development, Team Building, Auto Body, Operations Management, Reconditioning Services, Collision Management, Business Strategy, Business Development, Vehicle Remarketing, Customer Service..., Change Management, Product Management, Performance Management, Automobile, Automotive Aftermarket, Automotive Repair, Continuous Improvement, Customer Retention, Customer Satisfaction, Customer Service, Dealer Management, Dealers, Fleet Management, Inventory Management, Negotiation, New Business Development, Parts, Process Improvement, Profit, Purchasing, Sales, Sales Management, Sales Process, Vehicles, Warranty
Education
Liberty University 2011 — 2013
Master of Arts (MA), Management and Leadership
Liberty University 1981 — 1985
Bachelor of Science (BS), Business Admin, Music
Best Buy April 2015 - Present
ABRA Auto Body & Glass December 2013 - April 2015
Target January 2013 - August 2013
Minnesota Timberwolves February 2013 - April 2013
Buffalo Wild Wings December 2010 - August 2012
Valleyfair Family Amusement Park May 2010 - October 2010
Skills
Teamwork, Microsoft Excel, Public Speaking, Time Management, PowerPoint, Microsoft Word, Accounting, Financial Analysis, Data Analysis, Data Entry, Customer Service, Critical Thinking, Leadership, Team Leadership, Social Media, Social Networking, Facebook, Twitter, Lawson General Ledger
Education
University of Minnesota - Carlson School of Management 2009 — 2013
Bachelor of Science in Business (BSB), Accounting and Finance
CIMBA 2012 — 2012
Bachelor of Science in Business, Accounting and Finance
ABRA Auto Body & Glass March 2015 - Present
Follett School Solutions December 2013 - March 2015
Follett School Solutions Group April 2012 - December 2013
Follett School & Library Group August 2009 - April 2012
Follett Library Resources January 2007 - August 2009
Various contract recruiting assignments January 2006 - January 2007
Kelly Services August 2004 - January 2006
Adecco Staffing, USA July 2003 - September 2004
BE ON KEY Vocational Services March 2000 - June 2003
Pioneer Center January 1988 - March 2000
Skills
Training, HRIS, Customer Service, Microsoft Word, Microsoft Office, Employee Relations, Benefits Administration, Employee Benefits, Management, Human Resources, ADP Payroll, Deferred Compensation, PeopleSoft, Performance Management, Payroll, Recruiting, Research, Onboarding, Applicant Tracking..., New Hire Orientations, My.Work Time Capture, Kenexa ATS, Business Development, Vocational..., Employee Training, Leadership, Talent Acquisition, Social Media, Sales, Time Management, Personnel Management, Staff Development, Employee Engagement, Talent Management, Temporary Placement, Organizational..., Marketing, Interviews, Sourcing, Taleo, Leadership Development, Instructional Design, E-Learning, Succession Planning, SDLC
Education
McHenry County College
Business & Technology
Moody Bible Institute
Christian Biblical & Theological Studies
ABRA Auto Body & Glass March 2014 - Present
Travelers Insurance February 2007 - November 2013
BlueLinx Corporation November 2003 - October 2006
House of Blues Hotel Chicago June 1998 - November 2003
Skills
Claim, Subrogation, Strategic Communications, Sales Operations, Sales, Insurance, Strategic Planning, Team Building, Property, Liability, Account Management, Customer Service
Education
DePaul University 1998 — 2002
Bachelor of Arts (B.A.), Public Policy Analysis
ABRA Auto Body & Glass January 2012 - March 2012
Lowe's Home Improvement 2010 - 2012
Bell Ford October 2009 - June 2010
The Home Depot March 2009 - July 2009
Walmart November 2007 - August 2008
Discover Card April 2004 - July 2006
Education
Anthem College-Phoenix 2009 — 2010
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant
ABRA Auto Body & Glass August 2012 - Present
Pearl Auto Body April 2010 - August 2012
ABRA Auto Body & Glass September 2007 - March 2010
ABRA Auto Body & Glass April 2006 - September 2007
Skills
ICAR Platinum Certified, Customer Satisfaction, Continuous Improvement, Operations Management, Automotive, Customer Service, Problem Solving, Quality Management, Coaching, Quality Assurance, Parts, Team Building, Purchasing, Profit, Sales Management, Training, Automotive Aftermarket, Vehicles, Inventory Management, Insurance, Customer Retention, Automobile, Negotiation, Automotive Repair, Process Improvement, Fleet Management, Leadership, Sales Process
Education
Metropolitan State College of Denver 1995 — 1996
University of Northern Colorado 1993 — 1995
ABRA Auto Body & Glass May 2011 - Present
Sostre & Associates December 2005 - May 2011
Skills
Marketing, Customer Service, Customer Satisfaction, Customer Retention, Sales Management, Team Building, Sales, Automotive, Sales Process, Account Management, Insurance, New Business Development, Marketing Strategy, Negotiation, B2B, Profit, Cold Calling, Management, Leadership, Strategic Planning, Selling, Sales Operations, Vehicles, Automobile, Event Planning, Purchasing, Sales Presentations, Direct Sales, Corporate Events, Advertising, Online Marketing, Lead Generation, Competitive Analysis, Market Research, Salesforce.com, Business Planning, Online Advertising, Social Media Marketing, Charity Events, Golf Tournament Planning, Auto Glass
Education
Georgia State University - J. Mack Robinson College of Business
BBA, Marketing
Liberty Mutual Insurance June 2015 - Present
Liberty Mutual Insurance May 2014 - Present
Sedgwick October 2013 - March 2014
QBE North America May 2012 - October 2013
ABRA Auto Body & Glass December 2011 - May 2012
METRO FORD October 2010 - December 2011
Skills
Communication Skills, Customer Oriented, Production Efficiency, Heavy Lifting, Claims Management, Claim, Property & Casualty..., Liability, Customer Satisfaction, Commercial Insurance, Casualty, Subrogation, Claims Handling, Insurance, General Insurance, Claim Investigation, People Skills, Property Claims, Workers Compensation, Commercial Lines, Property Damage, Analysis
Education
Madison Area Technical College 2010 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Madison Area Technical College 2008 — 2010
Two Year Certificate, Autobody/Collision and Repair Technology/Technician
ABRA Auto Body & Glass June 2014 - Present
American Family Insurance January 2011 - June 2014
American Family Insurance November 1999 - January 2011
Skills
Commercial Insurance, Property & Casualty..., Customer Service, Term Life Insurance, Insurance, Life Insurance
Education
Metropolitan State College of Denver 1997 — 1998
Coastland Automotive March 2012 - Present
ABRA May 2008 - March 2012
ABRA Auto Body & Glass April 2007 - May 2008
GENE EVANS FORD October 2005 - April 2007
ABRA Auto Body & Glass November 2004 - October 2005
ACTION COLLISION December 2002 - November 2004
Skills
Automobile Refinishing, Autobody Technician, Draftsmen, Negotiation, Time Management, Automobile, Sales, Continuous Improvement, Automotive, Management, Microsoft Excel, Leadership, Customer Satisfaction, Vehicles, Human Resources, Automotive Aftermarket, Customer Service, Sales Management, Team Building, Operations Management, Motorcycle, Parts, Accounts Receivable, Profit, Insurance, Kaizen, Program Management, Automotive Repair, Warranty, Payroll, Fleet Management, Coaching, Training, Claim, Customer Retention, Lean Manufacturing, Inventory Management, Purchasing
Education
Chaffey College 1992 — 1994
b.s., Architecture
Chaffey College 1992 — 1994
Autobody Technology, Autobody Technology
AIR TRAFFIC CONTROL, COMMUNITY COLLEGE OF THE AIR FORCE 1990 — 1992
Associate Airway Science, Associate Airway Science
MECLABS April 2008 - Present
InTouch May 2002 - April 2008
ABRA Auto Body & Glass August 1998 - May 2002
Skills
Recruiting, Strategic Planning, Process Improvement, Leadership, Lead Generation, Training, Technical Systems, Coaching, Management, Sales, Account Management, Human Resources, Employee Relations, Marketing Strategy, Team Leadership, Social Media, Leadership Development, Sales Operations, Strategy, Customer Service, Time Management, Marketing, Analysis, Interviews
Education
University of Minnesota-Twin Cities 1995 — 1998
Music Therapy
Dordt College 1993 — 1995
Music
Gerber Collision & Glass July 2010 - Present
Start Marketing Solutions, LLC January 2009 - July 2010
MyAutoNetwork February 2005 - October 2008
Auto Body World December 1999 - February 2005
Walnut Valley Collision/Caliber Collision Centers November 1998 - November 1999
ABRA Auto Body & Glass April 1998 - October 1998
Lakeside Auto Rebuild 1980 - 1998
Skills
Automobile, Marketing, Automotive, Operations Management, Strategic Planning, Board of Director..., Team Building, Board of Directors, Business Planning, Management, Business Strategy, Automotive Aftermarket, Sales, Customer Satisfaction, Sales Management, Coaching, Customer Retention, Vehicles, Training, Insurance, Customer Service, Leadership, Parts, Profit, New Business Development, B2B, Collision, Negotiation, Marketing Strategy, Process Improvement, Budgets, Inventory Management, Continuous Improvement, Account Management, Lean Manufacturing, Sales Process, Analysis, Purchasing, Business Development, Automotive Repair, Time Management, Forecasting, Fleet Management, Sales Operations
Education
University of Washington 1976 — 1979
in-progress, History, Pre-Law
Brigham Young University 1975 — 1976
In-progress, History, Pre-Law
ABRA Auto Body & Glass April 2014 - Present
ABRA Auto Body & Glass December 2013 - April 2014
CDE Collision Centers January 2011 - November 2013
Collision Revision October 2011 - January 2012
Collision Revision September 2008 - October 2011
Collision Revision July 2005 - August 2008
Collision Revision May 1999 - July 2005
Skills
Automotive, Continuous Improvement, Profit, Operations Management, Lean Manufacturing, Automotive Aftermarket, Inventory Management, Customer Satisfaction, Automobile, Vehicles, Process Improvement, Parts, Team Building, Sales Management, Automotive Repair, Six Sigma, Business Planning, Coaching, Strategic Planning, Customer Retention, Marketing, Toyota Production System, Kaizen, Leadership, Purchasing, Inventory Control, Supply Chain Management, Training, Business Process..., Budgets, Customer Service, New Business Development, Sales Process, Marketing Strategy, Negotiation, Project Management, Value Stream Mapping, Change Management, Income Statement, Sales
Education
Eastern Illinois University 1991 — 1993
Psychology
Joliet Junior College 1989 — 1991
Associate's degree, General Studies
Precision Collision Repair Center Inc. March 2003 - Present
Classic Collision February 2001 - March 2003
ABRA Auto Body & Glass July 1998 - January 2001
Skills
Customer Service, Collision, Purchasing, Process Scheduler, Lean Manufacturing, Inventory Management, Continuous Improvement, Budget, Procurement, Operations Management, Materials Management, Project Management, Microsoft Office, Automotive, Microsoft Excel, Negotiation, Customer Satisfaction, Team Building, Management, Budgets, New Business Development
Education
North Miami Beach High School 1991 — 1994
Broward Community College
ABRA Auto Body & Glass June 2014 - Present
Tetra Pak June 2012 - February 2014
Lane Bryant February 2005 - June 2013
Open Access Technology International, Inc. February 2008 - December 2011
Carousel Bingo May 1999 - November 2007
Skills
Microsoft Office, Encompix, ADP Payroll, HR Policies, E-Verify, Office Management, Travel Planning, Meeting Planning, Meeting Scheduling, Receptionist Duties, Employee Benefits, Events Coordination, Coordinating Special..., International Shipping, Management, PowerPoint, Customer Service, Sales, Outlook, Social Media, Team Building, Time Management
Education
Anthem College-Minnesota 2003 — 2005
Associate of Arts and Sciences (AAS), Massage Therapy/Therapeutic Massage
Robbinsdale Cooper High School 1999 — 2003
Diploma, General Studies
Smart Motors Toyota August 2008 - Present
Rock County Honda March 2007 - August 2008
ABRA Auto Body & Glass March 2000 - March 2007
Skills
Automotive, Automobile, Sales, Inventory Management, Customer Satisfaction, Purchasing, Strategic Planning, Customer Service, Sales Management, Continuous Improvement, Vehicles, Automotive Aftermarket, Supply Chain Management, Profit, Warranty, Dealers, Negotiation, New Business Development, Account Management, B2B, Budgets, Business Planning, Business Strategy, Direct Sales, Employee Training, Forecasting, Inventory Control, Leadership, Management, Marketing Strategy, Sales Operations, Team Building, Operations Management, Marketing, Microsoft Excel, Microsoft Office, Parts, Process Improvement, Sales Process
Education
Century College 1988 — 1991
Automotive Technology
Hill Murray High School 1984 — 1988
Diploma
Lyk-Nu Collision February 2015 - Present
ABRA Auto Body & Glass November 2014 - February 2015
ABRA Auto Body & Glass September 2014 - November 2014
Service King Collision Repair Centers September 2013 - August 2014
Service King January 2013 - August 2013
Autobody America March 2012 - January 2013
Liberty Tax Service January 2012 - March 2012
U.S. Army Reserve March 2003 - March 2012
Skills
Customer Service, Accounts Payable, Payroll, Automotive Repair, Accounting, Customer Satisfaction, Automotive Aftermarket, Escalation, Call Center, Customer Experience, Vehicles, Automotive, Profit, Parts, Tires, Account Reconciliation, Risk Management, Automobile, Strategic Planning, Inventory Management, Management, Team Building, Process Improvement, Leadership, Office Management, Operations Management, Customer Retention, Training, Continuous Improvement, Account Management, Purchasing, Leadership Development, Warranty, Negotiation, Insurance, Team Leadership, Sales, Budgets, Invoicing, Coaching, Sales Management, Call Centers, Time Management, Inventory Control, Automotive Parts, Personnel Supervision, Employee Relations, Lean Management, Microsoft Excel, Microsoft Word
Education
Austin Peay State University 2011 — 2012
Radiology
Rossview High School 2001 — 2004
High School Diploma
reesebrunette.com February 2012 - Present
Heppners Auto Body February 2008 - February 2012
ABRA Auto Body & Glass June 2002 - January 2008
Skills
Insurance, Small Business, Management, Marketing, Automobile, Automotive Aftermarket, Automotive, Vehicles, Collision, Customer Satisfaction, Purchasing, Operations Management, Parts, Sales Management, Team Building, Customer Retention, Sales, Employee Training, Profit, Leadership, Automotive Repair, Sales Process, Fleet Management, Warranty, Sales Operations, B2B
Education
University of Minnesota-Twin Cities 2002 — 2002
Business Development-Economics
Anoka Ramsey Community College 1989 — 1992
Automotives, Body, Mech, welding
ABRA Auto Body & Glass September 2014 - Present
I-CAR August 2006 - Present
Lincoln College of Technology October 2010 - August 2014
Verifacts April 2011 - September 2011
Skills
Coaching, Automobile, Automotive Repair, Team Building, Automotive Aftermarket, Training, Vehicles, Marketing, Lean Manufacturing, Operations Management, Customer Satisfaction, Automotive, New Business Development, Teaching, Leadership Development, Profit, Sales Management, Leadership, Strategic Planning, Microsoft Office, Customer Retention, Customer Service, Process Improvement, Budgets, Negotiation, Recruiting, Parts, Public Speaking, Business Planning, Inventory Management, Marketing Strategy, Insurance, Continuous Improvement, Sales, Business Strategy, Six Sigma, Sales Process, Executive Coaching
Education
College of DuPage 2002 — 2006
Automotive
ABRA Auto Body & Glass October 2014 - Present
Maaco Enterprises February 2010 - October 2014
A.G. Edwards & Sons, Inc. 2006 - 2008
LKQ Corporation 2004 - 2006
Collision Plus Auto Body 2000 - 2004
Skills
Operations Management, Team Building, Sales Management, Coaching, Automotive, Training & Development, Sales Process, Franchisee Management, Marketing Strategy, Hiring, Franchising, Recruiting, Leadership, Training, Sales, Sales Presentations, Employee Training, Customer Satisfaction, Business Planning, Profit, Process Improvement, Account Management, Income Statement, New Business Development, Management, Entrepreneurship, Selling, Negotiation, Sales Operations, Inventory Management, Marketing, P&L Management, B2B, Customer Retention, Strategy, Forecasting, CRM, Business Development, Team Leadership, Budgets, Strategic Planning, Contract Negotiation, Start-ups, Retail, Small Business, Lead Generation, Customer Service, Vehicles, Business Strategy, Salesforce.com
Education
Lindenwood University 2005 — 2006
MBA, Masters of Business Administration
Southern Illinois University, Carbondale 2005 — 2006
B.S., Workforce Training and Development
ABRA Auto Body & Glass November 2010 - Present
SatCom Marketing May 2006 - November 2010
Skills
Event Management, Public Speaking, Automotive, Automobile, Sales Management, Customer Service, Customer Satisfaction, Continuous Improvement, Sales, Strategic Planning, Negotiation
Education
Iowa State University
St. Cloud State University
Bachelor of Arts (B.A.), Marketing
ABRA Auto Body & Glass August 2014 - Present
Concours Motors September 2013 - August 2014
Lynch/ Horter Chevrolet May 2012 - March 2013
Lynch GM Superstore Quick Lube July 2011 - May 2012
F&F Tire World October 2009 - July 2011
Farmers Insurance December 2006 - October 2009
Lynch Diversified Vehicles August 2005 - May 2006
Manheim November 2004 - August 2005
Manheim June 2003 - November 2004
Manheim June 2001 - June 2003
Skills
Automobile, Vehicles, Parts, Warranty, Automotive, Powertrain, Gross Profit, Profit, Insurance, Customer Satisfaction, Inventory Control, Sales, Claim, Sales Management, Purchasing
Education
I Car Certified 2007 — 2007
Gateway Technical College 2005 — 2005
Lean Manufacturing
SDG Training 2004 — 2004
Performance Operations / Employment Engagement
University of Minnesota-Twin Cities 1990 — 1993
General Studies
Burlington High School 1986 — 1990
General Studies
Tin Daddy's Ding and Dent September 2013 - Present
Denver Dog Sport March 2014 - September 2014
Addison Auto Body April 2013 - September 2013
ABRA Auto Body & Glass October 2012 - March 2013
Hertz July 2007 - September 2011
Pete and Mac's July 2006 - June 2007
PetSmart March 2005 - May 2006
Heartland Animal Clinic June 1999 - August 2003
Skills
Customer Service, Dog Training, Dogs, Management, Pets, Training, Customer Retention, Small Business
Education
Wichita State University 2004 — 2006
Bachelor of Business Administration, Entrepreneurship
Johnson County Community College 2001 — 2004
Associate of Arts, Liberal Arts
ABRA Auto Body & Glass August 2013 - Present
ABRA Auto Body & Glass NW Indy July 2013 - August 2013
ABRA Auto Body & Glass October 2012 - July 2013
Purdue University July 2012 - December 2012
Dave Telker Auto Body June 1998 - July 2012
Dave Telker Auto Body June 1998 - July 2012
DeepWater Music Studio September 2010 - May 2012
Middle River Restorations August 2007 - January 2009
Lodgenet Entertainment, Inc October 1997 - June 1998
Mechanic/Tire installation June 1996 - June 1997
Skills
Automotive, Automobile, Vehicles, Automotive Repair, Parts, Automotive Aftermarket, Customer Satisfaction, Paint, Brake, Lean Manufacturing, Customer Service, Weld, Suspension, Collision, Inventory Management, Operations Management, Sales Process, Process Improvement, Sales Management, Customer Retention, Welding, Tires
Education
Indiana University-Purdue University at Indianapolis 2012 — 2012
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General, na
University of Wisconsin-Superior 2010 — 2012
Business Administration, Marketing Concentration
Austin Peay State University 2003 — 2004
none, General / English Major
Denver Institute of Technology 1995 — 1996
Electronic Technology
Additional Education (Seminars, etc.)
ABRA Auto Body & Glass January 2015 - Present
ABRA Auto Body & Glass April 2014 - February 2015
ABRA Auto Body & Glass December 2012 - May 2014
ABRA Auto Body & Glass December 2011 - November 2012
Gerber Collision & Glass November 2011 - December 2011
Express Auto Collision April 2011 - October 2011
ABRA Auto Body & Glass February 2007 - November 2010
I-CAR August 2007 - July 2009
ABRA Auto Body & Glass January 2006 - January 2007
ABRA Auto Body & Glass November 2003 - January 2006
Skills
Automotive, Customer Satisfaction, Automobile, Sales Management, Operations Management, Vehicles, Team Building, Process Improvement, Profit, Continuous Improvement, Strategic Planning, Automotive Aftermarket, Income Statement, New Business Development, Negotiation, Insurance, Lean Manufacturing, Six Sigma, Customer Service, Budgets, Strategy, Leadership, Business Development, Management, Training, Purchasing, Customer Retention, Recruiting, Employee Relations, Performance Management, Sales Process, Inventory Management, Sales Operations, Business Planning, Cross-functional Team..., Forecasting, Leadership Development, P&L
Education
Dale Carnegie Training - High Impact Presentation 2010 — 2010
High Impact Presentation
Georgia Institute of Technology 2010 — 2010
Building the Lean Supply Chain Leader
Lean Management - Sherwin WIlliams 2009 — 2009
Lean Management, Improving Workshop Efficiency
Georgia State University - J. Mack Robinson College of Business 2008 — 2009
Executive MBA, Leadership, Strategy, Finance
University of Phoenix 2006 — 2008
BSBM, Management
Dale Carnegie Training 2006 — 2006
Leadership Training for Managers, People Development
Blue Star Media, LLC September 2014 - Present
ABRA Auto Body & Glass April 2012 - September 2014
Nexstar Network November 2011 - April 2012
Nexstar Legacy Foundation, Inc. September 2005 - April 2012
Nexstar, Inc. April 2009 - October 2011
NACR, Inc. April 2006 - March 2009
Nexstar Network January 2004 - April 2006
AIR-serv Group, LLC May 1995 - December 2003
Skills
Financial Reporting, Managerial Finance, Accounting, Team Building, Forecasting, Budgets, Project Management, Mergers & Acquisitions, Cross-functional Team..., Income Statement, Small Business, Business Development, Business Planning, Financial Analysis, Process Improvement, Finance, Leadership, Start-ups, Management Consulting, Strategic Planning, Executive Management, Coaching, Strategy
Education
Central Michigan University 1990 — 1992
Bachelor of Science, Accounting
Northern Michigan University 1988 — 1990
Accounting
GE Healthcare April 2012 - Present
Blogger Effect December 2011 - December 2012
GE Healthcare February 2011 - April 2012
GE Healthcare July 2007 - February 2011
GE Healthcare April 2005 - July 2007
YMCA January 2004 - December 2005
ABRA Auto Body & Glass January 2003 - January 2004
GE Healthcare March 2001 - April 2002
Skills
-Problem Solving, -Process Development..., -Product / Process..., -Quality Audit/..., -Program / Project..., QMS (Quality Management..., -ISO 9000, 13485, 17025, -FDA Quality System..., Quality Assurance, FDA, Control Theory, Medical Devices, Iso 9000, Six Sigma, Continuous Improvement, Quality System, Quality Auditing, Project Management, Problem Solving, Inspection, Quality Control, Lean Manufacturing, Training, Quality Management, Cross-functional Team..., ISO, ISO 13485, Manufacturing, Troubleshooting, Testing, Software Documentation, Process Improvement, Auditing, Validation, Program Management, CAPA, Leadership, Root Cause Analysis, Operational Excellence, Management, GMP
Education
American Society for Quality
CQPA, CQA, Quality Process Analyst
AAMI
Quality System Requirements and Industry Practice
Carroll University
Business Management
Waukesha County Technical College
Electronics Technology, IT, Business Management
ABRA Auto Body & Glass September 2015 - Present
Systems Integration Solutions March 2015 - September 2015
Allegis Global Solutions September 2013 - March 2015
Allegis Global Solutions June 2011 - September 2013
Project Consulting Group December 2009 - June 2011
Pinstripe August 2008 - November 2009
CUNA Mutual Group June 2002 - August 2008
CUNA Mutual Group July 2000 - May 2002
Go-East Design, Inc. March 1999 - June 2000
Co-Counsel, Inc. October 1995 - March 1999
Education
Inver Hills Community College 1994 — 1996
Business/Administration
ecig xcape, LLC June 2015 - Present
Tri-Ed Distribution, An Anixter Company September 2014 - June 2015
ABRA Auto Body & Glass March 2014 - August 2014
Ecumen May 2012 - June 2013
Dakota Valley Vending April 2012 - April 2013
West End Gun Club June 2009 - July 2009
Skills
Customer Service, CCTV, Networking, Alarm Systems, Customer Relations, Fire Alarm, Access Control, IP Cameras, Low Voltage, Low Voltage Design, Sales, Video over IP, Surveillance, Sales Management, Security
Education
Dakota County Technical College 2015 — 2016
Welding Technology/Welder
University of Minnesota Duluth 2013 — 2014
Liberal Arts and Sciences/Liberal Studies
Eastview High School 2009 — 2013
High School, 3.5 GPA
ABRA Auto Body & Glass March 2014 - Present
Wilburn Auto Body Shop, Inc. September 2012 - Present
Skills
Vehicles, Customer Satisfaction, Customer Service, Automobile, Automotive Aftermarket, Continuous Improvement, Parts, Automotive Repair, Inventory Management
Education
ITT Technical Institute-Charlotte North
Robert Half and Doherty February 2015 - April 2015
Faribault Foods, Inc March 2013 - December 2014
Faribault Foods, Inc November 2009 - March 2013
Sportech, Inc. December 2008 - November 2009
Ralcorp Frozen Bakery October 2006 - December 2008
ABRA Auto Body & Glass 2001 - 2002
Skills
Human Resources, Employee Relations, Management, Process Improvement, Employee Training, Continuous Improvement, Leadership, Team Building, Training & Development, Recruiting, PowerPoint, Performance Management, Employee Benefits, Microsoft Office, Training Programme..., Payroll, Workplace Safety, Job Descriptions, Job Coaching, Job Safety Analysis, Employee Engagement, Change Management
Education
Metropolitan State University
Bachelor of Arts (B.A.)
ABRA Auto Body & Glass December 2014 - Present
Lift Off Publishing - Lift Off Academy May 2011 - Present
Allstate August 2014 - December 2014
Options for Better Living May 2009 - March 2011
ERLC - Educational Research and Learning Center August 2006 - August 2010
Skills
Event Planning, Journalism, Hootsuite, Facebook, Social Networking, Publicity, Content Management, Social Media, Marketing Strategy, Market Research, New Business Development, Media Relations, Fundraising, Public Relations, Marketing, Editing, Online Advertising, Email Marketing, Microsoft Office, Customer Service, Event Management, SEO, Blogging, Online Marketing, CSS, HTML, Web Design, Web Analytics, Mac OS X, Project Management, WordPress, Copywriting, Press Releases, Drums, Digital Media, Newsletters, Social Media Marketing, Nonprofits, Creative Writing, HootSuite, OS X
Education
Vale 2015 — 2015
Auto Estimatics
Indiana University Bloomington 2006 — 2010
Bachelor’s Degree, Marketing, Communication and Culture
La Porte High School 2002 — 2006
High School, Business
Gerber Collision & Glass September 2010 - Present
Penske Automotive Group December 2005 - September 2010
Cox Enterprises/ Manheim February 2008 - June 2010
ABRA Auto Body & Glass February 2000 - February 2005
Skills
Vehicles, Customer Retention, Automotive Aftermarket, Parts, Automobile, Team Building, Sales Management, Customer Satisfaction, Profit, Sales, Automotive
Education
UNC -at Greensboro 1984 — 1985
Personnel Management within the field of Education
Hobart and William Smith Colleges 1980 — 1983
Bachelor of Arts (B.A.), Psychology
ABRA Auto Body & Glass October 2014 - Present
Capella Education Company August 2013 - October 2014
Land O'Lakes April 2013 - July 2013
Connexions Loyalty Travel Solutions June 2011 - April 2013
Triple4 Productions 2004 - 2013
Prudential Insurance Company December 2006 - June 2011
Allianz Life Insurance Company of North America November 1997 - August 2006
Skills
Process Management, Training and Development, Presenter, Instructional Design, Training, Customer Service, Curriculum Development, Instructor-led Training, Project Management, Business Process..., Training Delivery, Change Management, Leadership, Public Speaking, Program Management, Insurance, Distance Learning, Staff Development, Performance Management, Management, Call Centers, Employee Engagement, E-Learning, Team Building, Cross-functional Team..., Sales, Strategy, Needs Analysis, Captivate, Leadership Development
Education
Capella University 2008 — 2014
BS/MA Combination Degree, Business Project Management
North Hennipen Community College
Nerium International March 2015 - July 2015
ABRA Auto Body & Glass August 2014 - February 2015
Kirmac Automotive Collision Systems June 2014 - August 2014
Eastside Carstar Auto Rebuild June 2013 - June 2014
Ara Collision Carstar Everett April 2004 - June 2013
Precision Collision Auto Body December 2011 - December 2012
Skills
Automotive Repair, Vehicles, Automotive, Collision, Appraisals, Negotiation, Product Management, Peachtree, Parts, CCC Pathways, Customer Service, Automotive Aftermarket, Customer Satisfaction, Insurance, Sales Management, Accounts Payable, Sales, Auto Body, Office Management, QuickBooks, Payroll, Invoicing, Motorcycle, Inventory Management, Operations Management, Profit, Purchasing, Team Building, Customer Retention, Automobile, New Business Development, Process Improvement, Sales Process, Account Management, Management
Education
Everett Community College 2015 — 2017
Bachelor of Business Administration (B.B.A.), Automotive Engineering Technology/Technician
LAKE STEVENS 1996 — 1999
Diploma
ABRA Auto Body & Glass June 2014 - Present
Glass Doctor® 2010 - 2014
54th Street Grill & Bar 2009 - 2010
Red Robin 2007 - 2010
Skills
NGA Certified, I-CAR Glass Replacement, Adhesive Bonding, Customer-focused Service, Dispatching, Logistics Management, Team Leadership, Independent Travel, Auto Glass, Auto Glass Replacement, Automotive Parts, Flat Glass Glazer, Commercial Glass, Sales, Inventory Management, Quality Control, Leadership, Customer Satisfaction, Customer Service, Automotive, Team Building
Education
Southwestern Illinois College 2005 — 2006
Illinois Eastern Community Colleges-Olney Central College 2004 — 2005
Red Hill High School 2000 — 2004
John Amato Ford November 2011 - Present
Safety-Latch February 2013 - September 2014
ABRA Auto Body & Glass December 2010 - March 2011
Mander Collision & Glass, Inc July 2001 - December 2010
Mander Collision & Glass, Inc July 2001 - December 2010
Batzner Pest Management, Inc. November 1994 - July 2001
Skills
Estimating, Customer Satisfaction, Production Managment, Trust, Team Building, Building Customer..., Sales, Automotive, Management, Negotiation, Sales Management, Insurance, Sales Operations, Leadership, Automobile, Selling, Warranty, Sales Process, Profit, B2B, Purchasing, Pricing, Automotive Aftermarket, Customer Service, Account Management, New Business Development
Education
Carroll College 1990 — 1991
Music Instrumental and Choral
Northland Pines High School 1986 — 1990
Diploma
ABRA Auto Body & Glass June 2014 - Present
Skills
Automobile, Automotive, Automotive Repair, Customer Satisfaction, Continuous Improvement, Vehicles, Warranty, Negotiation, Automotive Aftermarket, Operations Management
Education
Great Oaks Institute of Technology and Career Development 2000 — 2001
high school diploma, CAD/CADD Drafting and/or Design Technology/Technician
Lava Design February 2015 - Present
ABRA Auto Body & Glass August 2013 - January 2015
Alignex, Inc April 2011 - July 2013
Laser Safety Industries September 2008 - April 2011
UVEX Laservision May 2004 - June 2008
Cutting Edge Creations October 2003 - May 2004
Minneapolis Business College January 2001 - December 2003
Skills
Advertising, Marketing Strategy, Marketing, SEO, Product Development, Event Planning, Online Advertising, Product Management, Market Planning, Creative Direction, Trade Shows, Social Media, Event Management, Market Research, Management, CRM, Graphic Design, Salesforce.com, Account Management, Product Launch, Demand Generation, Lead Generation, Social Media Marketing, Email Marketing, Online Marketing, Product Marketing, Marketing Communications, B2B, Marketing Management, Adobe Creative Suite, Photoshop, Direct Marketing, Leadership, Strategic Partnerships, B2B Marketing, Google Analytics, Segmentation, Collateral, Sales, Product Design, Digital Marketing, User Experience, User Interface Design
Education
University of Iowa 1999 — 2000
Design, psychology, metal smithing, and illustration.
Kirkwood Community College 1994 — 1996
Associate of Arts (A.A.), Psychology, Illustration, and Graphic Design.
ABRA Auto Body & Glass March 2009 - Present
Enterprise Rent-A-Car June 2005 - March 2009
Skills
Customer Satisfaction, Account Management, Sales Management, Sales, Customer Service, Insurance, New Business Development, Fleet Management, CRM, Management, Marketing Strategy, Sales Operations, Cold Calling, Customer Retention, Sales Process
Education
East Carolina University 2001 — 2005
BA, Communications/Business
ABRA Auto Body & Glass June 2008 - Present
Skills
Bookkeeping, Data Entry, Customer Service, Communication, Organization, Public Relations
Education
University of Iowa 2012 — 2015
Kirkwood Community College 2008 — 2011
Associate of Arts (AA), Business Administration and Management, General
Twin Cities Auto Glass February 2012 - Present
ABRA Auto Body & Glass March 2001 - January 2011
Skills
Sales&Marketing, Management, Techinical, Automotive Aftermarket, Customer Satisfaction, Vehicles, Insurance, Automotive, Automobile, Automotive Repair, B2B, Customer Service, Dealer Management, Dealers, Fleet Management, Marketing, Sales Operations, Process Improvement, Selling, Time Management, Inventory Management, Warranty, Gross Profit, Retail
Education
Anoka Ramsey Community College
St. Cloud State University
St. Cloud Aviation June 2015 - Present
Waldoch Crafts and Customs, Inc. December 2013 - January 2015
AM-PM Automotive Repair August 2012 - December 2013
ABRA Auto Body & Glass 2011 - 2012
ASI Jet Center / Modern Aero, Inc. May 2005 - June 2010
Mach 1 Car Audio & Security May 1997 - May 2005
Skills
Avionics, Troubleshooting, Aircraft, Electronics, Aviation, Flight Safety, Software Installation, Security, Automation, Maintenance & Repair, Management, Automotive, Customer Service, Purchasing, Sales, Product Management, Aircraft Maintenance, Aerospace, Helicopters, Commercial Aviation, Manufacturing, Airworthiness, Overhaul, Aeronautics, Airlines, Parts, Civil Aviation, Aircraft Systems, PowerPlant, Lean Manufacturing, Automotive Repair, Automotive Electronics, Composites, General Aviation, Hydraulic Systems
Education
Minneapolis Community and Technical College 2002 — 2005
Associate of Science (A.S.), Aviation Technician
University of Minnesota-Twin Cities 1995 — 1996
General
North Hills Internal & Integrative Medicine July 2014 - Present
ABRA Auto Body & Glass January 2011 - November 2013
Skills
Family Medicine, Bio-identical Hormone..., Hormone Balancing, Internal Medicine, Gastroenterology, American Board of..., Hormone Therapy, Pain Management, EMR, Medicine, Board Certified, Practice Management, Healthcare Management, Hormone Replacement, Medical Education, Physicians, Surgery, Healthcare, Primary Health Care, Team Building, Clinical Research
Education
Georgia Regents University 2012 — 2013
Internal Medicine Residency Program
Michigan State University College of Human Medicine
Doctor of Medicine (MD)
St. John's University
Bachelor of Pharmacy (BPharm)
ABRA Auto Body & Glass June 2013 - May 2014
Townelake Collision October 2010 - May 2012
Sterling Autobody August 2005 - July 2010
Skills
Automotive, Parts, Automotive Aftermarket, Vehicles, Automobile, Customer Satisfaction, Automotive Repair, Continuous Improvement, Customer Service, Process Improvement, Operations Management, Purchasing, Inventory Management, Team Building, Microsoft Office, Customer Retention
Education
Chattahoochee Technical College
Southtown Watersports March 2015 - Present
ABRA Auto Body & Glass November 2014 - March 2015
Ricky Hendrick Performance Honda Suzuki of Charlotte February 2013 - November 2014
James River Equipment February 2011 - October 2012
Education
Central Piedmont Community College 2010 — 2015
Bachelor’s Degree, Architectural Drafting and Architectural CAD/CADD
ABRA Auto Body & Glass May 2001 - Present
Skills
Sales Management, Sales, Automotive, Customer Satisfaction, Management, Team Building, Negotiation, New Business Development, Operations Management, Leadership, Vehicles, Customer Service, Automobile, Profit, Continuous Improvement, Sales Process, Budgets
Education
Dakota County Technical College
I-CAR Industry Training
Industry Training, Platinum Status
ABRA Auto Body & Glass December 2009 - Present
Target February 2008 - December 2009
Travelers Insurance July 2006 - February 2008
Progressive Insurance May 2002 - June 2006
Skills
Claim, Liability, Leadership, Insurance, Claims Management, General Insurance, Customer Service, Claim Investigation
Education
Illinois Wesleyan University 1997 — 2001
Bachelor of Arts, Major: Risk Management, Minor: Psychology
ABRA Auto Body & Glass January 2014 - Present
Zero Risk Recon LLC September 2013 - December 2013
Manheim (Division of Cox Enterprises) July 2012 - September 2013
Manheim September 2006 - June 2012
Manheim September 2004 - October 2006
ABRA Auto Body & Glass August 2000 - September 2004
Nationwide Insurance November 1999 - August 2000
Windsor Group/Atlanta Casualty Insurance September 1993 - September 1999
Nationwide Insurance January 1989 - September 1993
Skills
Account Management, Product Management, Automotive, Automobile, Automotive Aftermarket, Vehicles, Customer Satisfaction, Profit, Continuous Improvement, Operations Management, Process Improvement, Quality Management, Fleet Management, Team Building, Purchasing, Sales Management, Team Leadership, Wholesale, B2B, New Business Development, Sales Operations, Leadership, Sales Process, Training, Customer Retention, Management, Sales, Business Development, Strategic Planning, Program Management, Selling, Pricing, Change Management, Dealer Management, Inventory Management, Forecasting, Parts, Cold Calling, Business Planning, Dealers, Negotiation, Direct Sales, P&L Management, P&L, Competitive Analysis, Gross Profit, Cross-functional Team..., CRM, Customer Experience, Salesforce.com
Education
Louisiana Tech University 1983 — 1987
BA, Pre Law
Louisiana Tech University
Bachelor of Arts (B.A.), Pre-Law Studies
ABRA Auto Body & Glass March 2014 - Present
Performance Collision Center January 2008 - March 2014
Indy Trust Appraisal Group 2008 - 2009
Progressive Insurance 2001 - 2008
Church Brothers Collision Repair 1995 - 2001
Skills
Negotiation, Vendor Relations, Insurance, Customer Service, Team Building, Inventory Management, Supervisory Skills, Customer Relations, Management, Automobile, Continuous Improvement, Automotive, Purchasing, Vehicles, Claims Management, Operations Management, Automotive Aftermarket, Parts, Customer Satisfaction, Profit, Process Improvement, Automotive Repair, Training, Sales Process, Sales, Inventory Control, Customer Retention, Warranty, Liability, Property, Microsoft Excel, Microsoft Office, Property, Sales Management, Outlook, Performance Management, Employee Relations, Claim, Microsoft Word, B2B, Claim Investigation, Claims Handling, Real Estate, Account Management, Strategic Planning, Coaching, Marketing, Dealers, Dealer Management, Marketing Strategy
Education
Indiana State University 1992 — 1995
Business Management
ABRA Auto Body & Glass April 2014 - Present
Viterra December 2011 - April 2014
Schwans April 2010 - December 2011
HealthEast Care System September 2008 - April 2010
Carlson Companies February 2004 - September 2008
St. Alberts & St. John the Baptist Church 2006 - 2006
Carlson Marketing Group August 2002 - February 2004
Carlson Marketing July 2000 - August 2002
Carlson Marketing July 1999 - July 2000
Carlson Marketing December 1996 - July 1999
Skills
Compensation Strategies, Executive Pay, Deferred Compensation, Employee Benefits, FMLA, Benefits Administration, Pension Administration, 401k, HRIS, Mergers & Acquisitions, Divestitures, Employee Relations, Workforce Planning, Human Resources, Employee Engagement, HR Policies, Performance Management, Interviews, Onboarding, Incentives, Incentive Programs, Job Evaluation, Succession Planning, Compensation & Benefit, Labor Relations, Personnel Management, PeopleSoft, Recruiting, Salary, Strategy
Education
Metropolitan State University 2013 — 2015
Bachelor's degree, Business Administration and Management, General
Bemidji State University 1983 — 1987
Office Administration / Accounting
ABRA Auto Body & Glass February 2015 - Present
Carolina Handling, LLC June 2014 - January 2015
Carolina Handling, LLC August 2003 - June 2014
MSI International July 2000 - July 2003
Will Staff, INC March 1999 - July 2000
Cobb County Department of Public Health/ Early Intervention/Babies Can't Wait 1998 - 2000
Skills
Human Resources, Talent Acquisition, Sourcing, Recruiting, Corporate Recruiting, Negotiation, College Recruiting, Talent Management, Sales, Cold Calling, Applicant Tracking..., Onboarding, Employee Relations, Customer Service, Coaching, Leadership, Behavioral Interviewing, Account Management, Team Building, New Business Development
Education
Troy University 2008 — 2009
MSHRM, Human Resources
Meredith College 1996 — 1997
Bachelor of Arts (BA), Social Work
Meredith College 1989 — 1994
Bachelor of Science (BS), Early Child Develpment
SkyWire September 2013 - Present
Get Fresh Companies January 2011 - September 2013
Get Fresh Sales, Inc. January 2010 - January 2011
Hughes Circuits, Inc. June 2009 - January 2010
Station Casinos 2004 - 2007
Boulder Station Hotel and Casino September 2003 - August 2004
Pale Moon Web Services October 2002 - September 2003
ABRA Auto Body & Glass January 2000 - August 2002
Skills
Microsoft Exchange, Servers, IIS, Technical Support, Windows 2000, Troubleshooting, Windows Server, Customer Service, Active Directory, Hardware, XP Professional, Virtualization, Windows XP, Windows Vista, Microsoft SQL Server, XP, IT Management, System Administration, Firewalls, Security, Networking, Disaster Recovery
Education
Brown College 1996 — 1997
PC/LAN
ABRA Auto Body & Glass July 2014 - Present
I-CAR 1996 - Present
Everest University- Tampa Campus 2009 - 2010
ITT Technical Institute April 2007 - May 2009
Progressive Insurance Co 1994 - 2007
Skills
Team Building, Customer Service, Leadership Development, Coaching
Education
LIU Post
Bachelor of Arts (B.A.), Psychology, 3.5
ABRA Auto Body & Glass October 2014 - Present
Autowerks of Northbrook October 2006 - October 2014
Budget Rent a Car January 1992 - August 2007
Skills
Strategic Planning, Team Building, Customer Service, Sales Management, New Business Development, Marketing Strategy, Sales, Management, Account Management, Marketing
Education
Loyola University Chicago
ABRA Auto Body & Glass May 2015 - Present
Creative13Design July 2014 - Present
SVI Graphics @ Super Vacuum Manufacturing July 2012 - May 2015
Blue Ribbon Auto Body July 2009 - July 2012
Color Key Displays May 2008 - October 2009
AlphaGraphics March 2003 - April 2008
Skills
QuarkXPress, InDesign, Illustrator, Photoshop, Bridge, Pre-press, Digital Printing, Graphics, Wide Format Printing, Adobe Acrobat, Layout, Graphic Design, Banners, Direct Mail, Brochures, Mac, Print Production, Trade Shows, Adobe Creative Suite, Advertising, Logo Design
Education
Aims Community College 1999 — 2003
AA, Graphic Design
Berthoud High School 1995 — 1999
ABRA Auto Body & Glass January 2014 - Present
Mammoth, Inc. June 2011 - November 2013
Golf Galaxy 1999 - January 2009
City of Edina November 1998 - November 1999
Skills
Telecommunications, Customer Service, Troubleshooting, Management, Retail, Problem Solving, Teamwork, Inventory Management, Sales Operations, Cross-functional Team..., Creative Direction, Budgets, Help Desk Support, Windows Vista, Windows XP Pro, Windows 7, Windows 8, Windows Server, Active Directory, Microsoft Exchange, Citrix XenApp, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Microsoft Office 2013, Microsoft Dynamics, Remote Desktop, VMware troubleshooting, Vendor Management..., Vendor Relationships, Network printing, Mitel VoIP, Purchasing, Price Quotes, VMware, Microsoft SQL Server..., ManageEngine Service..., TrackIT Help Desk..., iPhone Support, Adobe Acrobat, Windows, Process Improvement
Education
University of Minnesota-Twin Cities 1983 — 1992
BA, Journalism
Brown College 1999 — 2000
Certificate of PC/LAN Adminstration, Computers
Alexander Ramsey
Universal Sports Network February 2013 - Present
FSN Rocky Mountain currently Root Sports March 2006 - September 2008
FSN Rocky Mountain currently Root Sports February 2005 - May 2006
ABRA Auto Body & Glass June 2004 - February 2005
Skills
Event Planning, Media Relations, Customer Service, Entertainment, Advertising, Television, Scheduling, Organization Skills, Process Improvement, Internal Process..., Business Process..., Social Media Marketing, Corporate Relations, Yoga Instruction, Volunteering, Graphic Design
Education
Michigan State University 1998 — 2003
BFA, Graphic Design & Painting
Michigan State University 1998 — 2003
Bachelor of Fine Arts (BFA), Graphic Design
AutoTrader.com January 2011 - October 2014
AutoTrader.com January 2008 - January 2011
ABRA Auto Body & Glass January 2005 - February 2007
Skills
Customer Retention, Account Management, Customer Service, Online Advertising, Salesforce.com, Marketing Strategy, Social Media Marketing, Social Media, Microsoft Office, Customer Satisfaction, Marketing, Sales, Social Networking, Process Improvement, Microsoft Excel, Project Management, Team Building, Team Leadership, Email Marketing, Marketing Communications
Education
Auburn University at Montgomery 2000 — 2004
Fine Arts/Art Education, Education, Art Education
ALLDATA August 2005 - Present
ABRA Auto Body & Glass August 1996 - August 2005
Education
Control Data Institute 1983 — 1985
ASC, Computer Technology
Minneapolis Community and Technical College 1976 — 1978
ASC, Automotive Technology
University of Minnesota-Twin Cities
ASC, Veterinary Medicine
E.A. Renfroe August 2014 - Present
Omni Insurance 2013 - August 2014
Access General Insurance February 2009 - July 2013
ABRA Auto Body & Glass May 2008 - February 2009
ASI Claims - Audit Services Inc. October 2006 - September 2007
Innovation Auto 2006 - 2007
Sterling Autobody Centers 2004 - 2006
Sterling Autobody Centers 2004 - 2006
Skills
Customer Satisfaction, Automotive, Customer Retention, Automotive Aftermarket, Automobile, Vehicles, Customer Service, Continuous Improvement, Process Improvement, Parts, Call Centers, Customer Experience, Damage Analysis, Claims Examiner, Training, Trouble Shooting, Investigation, Project Management, Engaging Public Speaker, Auditing, Quality Control, Subrogation, Claim, Insurance, Management, Property Damage, Claims Management, Claim Investigation, Claims Handling, Casualty Insurance, Liability, Liability Analysis, Claims Resolution, Troubleshooting, Hazard Analysis, Claims Investigations, Estimating, Property & Casualty...
Education
Cheyney University of Pennsylvania 1988 — 1990
ABRA Auto Body & Glass May 2013 - Present
John Elway Chevrolet February 2012 - April 2013
Accurate Damage Appraiser Inc November 2006 - February 2012
Skills
Insurance, Property & Casualty..., Commercial Insurance, Team Building, New Business Development, Customer Service, Sales Management, Process Improvement
Education
Colorado Christian University 1990 — 1991
Bachelor of Arts (BA), American History and Political Science
Metropolitan State University of Denver 1987 — 1990
American History (United States)
PrivatePlus Mortgage April 2015 - Present
State Bank and Trust Company July 2014 - April 2015
On Q Financial, Inc. December 2013 - July 2014
Element Funding September 2009 - December 2013
Colonial Bank December 2007 - August 2009
Palladium Mortgage Corporation April 2006 - October 2007
ABRA Auto Body & Glass October 2002 - April 2006
Skills
Credit, Loans, Banking, Mortgage Lending, Mortgage Banking, FHA, Credit Analysis, Investments, Commercial Lending, Investment Properties, Loan Origination, Residential Mortgages, Selling, VA loans, First Time Home Buyers, Real Estate, Reverse Mortgages, Refinance, FHA financing
Education
Barry University 1988 — 1993
Bachelors, Finance
Georgia Southern University September 2012 - Present
ABRA Auto Body & Glass September 2006 - November 2009
Dallas National Insurance Company August 2005 - July 2006
Georgia Home Medical March 2001 - May 2005
Skills
Accounts Payable, Accounts Receivable, Accounting, General Ledger, Bank Reconciliation, Financial Reporting, QuickBooks, Budgets, Finance, Payroll, Cash Management, Process Improvement
Education
Georgia Southern University 2001 — 2005
BBA, Finance
ABRA Auto Body & Glass July 2013 - May 2014
Pete Hankins, Auto Broker November 2008 - July 2013
Atlanta Auto Accessories January 2002 - November 2008
Southeast Hatch, Inc. October 1985 - January 2002
Skills
Customer Service, Purchasing, Inventory Control, Sales, Account Management, Training, Shipping, Warehousing, Negotiation, Product Development, Technical Support, Pricing, Automotive, Sales Operations, Direct Sales, Customer Satisfaction, Logistics, Forecasting, Customer Retention, Selling, Retail, Microsoft Office, Process Improvement, Trade Shows, Inventory Management, Microsoft Excel
Education
Georgia Southern University 1981 — 1983
Bachelor of Science, Political Science, Mathematics
Georgia Southern University
Bachelor of Science (B.S.), Political Science and Government
Market America, Inc. September 2012 - Present
TLC Companies October 2006 - Present
Independent Herbalife Distributor May 2011 - September 2012
HERBALIFE an Independent Distributor 2011 - 2012
Conleasco Inc; Becker Furniture 2000 - 2006
ABRA Auto Body & Glass 1991 - 1999
Rosedale Chevrolet 1988 - 1991
Skills
Office Management, Human Resources, Unclaimed Property, Organization &..., Supervisory Experience, Account Reconciliation, Accounts Payable, Accounts Receivable, Cash Management, Cashiering, Administrative..., Bookkeeping, Microsoft Excel, General Ledger, Invoicing, Microsoft Office, Newsletters, QuickBooks, Customer Service, Accounting
Education
Anoka Ramsey Community College
Henry Sibley Senior High School
Graduated with Honors
ABRA Auto Body & Glass November 1998 - Present
Skills
Automotive, Customer Satisfaction, Automotive Aftermarket, Team Building, Automobile, Sales Management, Negotiation, Sales Operations, Customer Retention, Business Strategy, Parts, Marketing Strategy, Sales Process, Continuous Improvement, Profit, Process Improvement, New Business Development, Change Management, Cold Calling, Purchasing, Management, Strategic Planning, Fleet Management, Six Sigma, Inventory Management, Selling, Marketing, Sales, Vehicles, B2B, Customer Service, Account Management, Operations Management, Retail, Budgets, Training, Coaching, Lean Manufacturing, Leadership, Forecasting, Income Statement, Insurance, Business Planning, Recruiting, I-CAR Platinum, P&L, Collision, Team Leadership, Automotive Repair, Warranty
Education
Metropolitan State University
Business Administration, Management and Operations
Unitversity of MN--Duluth
Business Administration, Management and Operations
Infinity Insurance November 2012 - Present
AutoNation- Gene Evans Team Ford September 2011 - November 2012
ABRA Auto Body & Glass May 1995 - February 1996
Skills
Customer Service, Property Damage, Claim, General Insurance, Insurance, Claims Handling, Claim Investigation, Motorcycle, Time Management, Automobile, Negotiation
Education
Hennepin Technical College 1992 — 1993
EMT-B
Augsburg College 1990 — 1992
Business
ABRA Auto Body & Glass July 2012 - Present
ABRA Auto Body & Glass February 2007 - July 2012
Davanni's June 2005 - February 2007
Skills
Customer Satisfaction, Team Building, Insurance, Customer Retention, Process Improvement, Negotiation, Leadership, Management, Contract Negotiation, Training, Customer Service, Account Management, Sales Management, Operations Management, Purchasing
Education
Hamline University School of Law 2007 — 2011
JD, Law
Pontificia Universidad Católica de Chile 2001 — 2002
Bachelor of Arts (B.A.), Latin American Studies and International Relations
University of Wisconsin-Madison 1998 — 2001
BA, Majors in: Spanish; International Relations; Latin American, Caribbean and Iberian Studies
ABRA Auto Body & Glass 2014 - 2015
Sterling Collision Centers January 2001 - June 2014
US Army May 1984 - June 2014
The Ensign-Bickford Company April 1997 - January 2001
tesa tape, inc. March 1996 - April 1997
Tyco March 1993 - March 1997
Skills
Lean Initiatives, Lean Manufacturing, Operations Management, Process Improvement, Team Building, Strategic Planning, Customer Satisfaction, Customer Service, Military, Army, Business Strategy, Continuous Improvement, Team Leadership, Management, Training, Automotive, Inventory Management, Leadership, Operational Planning, Program Management, Afghanistan, Cross-functional Team..., National Security, Project Management, Leadership Development, Strategy, Top Secret, DoD, Vehicles, Intelligence Analysis, Contingency Planning, Change Management, Military Logistics, Supply Chain Management, Command, Military Operations, Organizational..., Tactics, Defense, Military Experience, Security Clearance, Homeland Security, Counterterrorism, Readiness, Weapons, Military Training, Combat, HUMINT
Education
US Army War College; Carlisle PA 2007 — 2009
MS, Strategic Studies
Vanderbilt University - Owen Graduate School of Management 1994 — 1996
MBA, Operations Management and Supervision
Western Illinois University 1981 — 1984
Bachelor of Arts (BA), History
Carl Sandburg College 1980 — 1981
General Studies
ABRA Auto Body & Glass October 2007 - Present
I-CAR January 1993 - Present
Collex Collision 2005 - 2007
Allstate Insurance Company February 1993 - March 2003
Skills
Automobile, Automotive, Parts, Customer Satisfaction, Vehicles, Automotive Aftermarket, Motorcycle
Education
Baker College Business and Corporate Services 2001 — 2003
Business Mgmt
ABRA Auto Body & Glass December 2014 - Present
Gerber Collision & Glass April 2014 - December 2014
Gerber Collision & Glass October 2009 - March 2014
Acuity November 1996 - September 2009
Education
Carroll University 1987 — 1991
BS, Business Management/Finance
McRaith Funeral Home September 2013 - Present
Roundbank September 2013 - Present
ABRA Auto Body & Glass January 2012 - August 2013
Ewald Consulting October 2010 - July 2011
Victoria's June 2008 - June 2011
Hy Vee November 2005 - November 2007
Skills
Leadership, Public Relations, Sales, Customer Satisfaction, Customer Service, Marketing, Microsoft Office, Event Planning, Social Media, Social Media Marketing, Marketing Communications, Microsoft Excel, Budgets, Public Speaking, PowerPoint
Education
Concordia University-St. Paul 2008 — 2011
BBA, Marketing
Time Warner Cable August 2012 - Present
Time Warner Cable 2010 - 2012
ABRA Auto Body & Glass 2006 - 2008
True2Form Collision Repair Centers 2000 - 2006
Skills
Accounts Payable, Accounts Receivable, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Payroll, Public Speaking, Time Management, Management, Project Management, Process Improvement, Employee Benefits, HR Policies, QuickBooks, Outlook, Bookkeeping, Invoicing, Office Management, Proofreading, Windows, Creative Writing
Education
Miller-Motte College-Wilmington
Massage Therapy
Northwest Technical College
Accounting
ABRA Auto Body & Glass April 2014 - Present
Education
American River College 1985 — 1987
Associate's Degree, Auto Body and Paint
ABRA Auto Body & Glass January 2006 - Present
Shadin Avionics October 2004 - December 2005
Skills
Purchasing, Customer Service, Management, Sales Management, Sales, Negotiation, Account Management, Contract Negotiation, Customer Satisfaction, Inventory Management, Automotive, Operations Management, Customer Retention, Income Statement, Continuous Improvement, Pricing, Forecasting, Vehicles, Profit, Automobile, Automotive Aftermarket, P&L
Education
Anoka Ramsey Community College 2010 — 2013
Arts, Business
Auction Broadcasting Company January 2015 - Present
na April 2014 - December 2014
ABRA Auto Body & Glass August 2013 - March 2014
Alliance Inspection Management March 2010 - 2013
Dent Wizard International November 2004 - November 2005
ADESA November 2003 - November 2004
AutoVIN February 2000 - November 2003
Automotive Finance Corporation 1999 - 2000
Education
Indiana University Bloomington
Indiana University-Purdue University at Indianapolis
Lipscomb University
ABRA Auto Body & Glass October 2014 - Present
Collision Revision January 2012 - October 2014
South Suburban Mitsubishi September 2010 - December 2011
Max Madsen Mitsubishi June 2002 - August 2010
Jerry Gleason Chevrolet June 1995 - June 2002
Skills
Profit, Automotive, Parts, Vehicles, Customer Satisfaction, Automotive Aftermarket, Automotive Repair, Automobile, Warranty, Continuous Improvement, Customer Retention, Inventory Management, Tires, Team Building, Purchasing, Reynolds, Customer Service
Education
DePaul University 2005 — 2011
B/A, Business Management
Old Orchard Beach High School
ABRA Auto Body & Glass May 2015 - Present
Johnsons catering May 2009 - Present
Gerber Collision & Glass June 2014 - May 2015
Maaco Auto Painting October 2013 - June 2014
The ford motor company January 2009 - June 2013
35th Street Studios March 2007 - July 2011
Target January 2008 - August 2010
Hau't August 2007 - January 2009
Skills
Managment, Security, Bartending
Education
Cortiva Institute-Chicago 2011 — 2011
ABC Bartending School 2008 — 2008
BASSET CERT, Mixology
Westmont College 2002 — 2005
Caliber Collision Centers January 2015 - Present
ABRA Auto Body & Glass January 2007 - December 2014
ABRA Auto Body & Glass January 2007 - December 2014
Skills
Automotive, Automotive Aftermarket, Management, Automobile, Sales Management, Customer Service, Leadership, Sales, Customer Satisfaction, Parts, Contract Negotiation, Negotiation, Sales Process, Sales Operations, Account Management, Team Building, Customer Retention, Vehicles, Competitive Analysis, Automotive Repair, Continuous Improvement, Profit, Warranty, Purchasing, Operations Management, Fleet Management, Budgets, Inventory Management, Tires, Automotive Parts
Education
Johnson County Community College 1984 — 1986
Associate of Arts (A.A.), Business Administration and Management, General
ABRA Auto Body & Glass September 2003 - Present
Saturn Retail Enterprises July 2001 - September 2003
Saturn Retail Enterprises September 2000 - July 2001
Education
Arizona State University West 1996 — 1999
Bachelor of Arts (BA), Psychology
University of Arizona 1995 — 1996
Luther Collision and Glass July 2006 - Present
ABRA Auto Body & Glass July 2004 - July 2006
Skills
Auto body painting, Shooting, Hard Worker, Dependable, Reliability, Family Oriented, Financially responsible
Education
Dunwoody College of Technology 2004 — 2006
Auto Body Degree, Autobody/Collision and Repair Technology/Technician
Minneapolis Business College 1997 — 1998
Diploma, Computer Programming, Specific Applications
Moose Lake High School 1985 — 1997
ABRA Auto Body & Glass August 2014 - Present
Dirty Jobs Films 2013 - 2014
Autohaus Auto Body November 2010 - November 2013
Skills
Collision, Automobile, Automotive Aftermarket, Parts, Auto Body, Vehicles, Body Shop, Team Building, Automotive Repair, Tires, Paintless Dent Repair, Suspension, Operations Management, Leadership, Automotive, Warranty, Profit, Customer Satisfaction, Lean Manufacturing, Customer Retention, Continuous Improvement
Education
Columbia College Chicago 1984 — 1985
Filmmaking
ABRA Auto Body & Glass January 2015 - Present
Carstar Collision Care July 2010 - January 2015
Skills
Vehicles, Automobile, Paint, Automotive, Continuous Improvement
Education
Great Oaks Institute of Technology and Career Development 2008 — 2010
Autobody/Collision and Repair Technology/Technician
ABRA Auto Body & Glass July 2015 - Present
Touch N' Go Collision April 2013 - June 2015
Church Brothers Collision October 2011 - April 2013
Diamond Collision December 2009 - May 2011
Integrity Staffing Solutions August 2009 - December 2009
Kelly Services March 2008 - August 2009
Skills
Automotive, Automotive Repair, Hardware Diagnostics, ASE Certified, I-CAR Platinum, Engineering, Quality Control, Parts, Continuous Improvement, Inventory Management, Close Attention to..., Ultrasound, Manufacturing, Inventory Control, MIG Welding, Resistance Welding, Automotive Aftermarket, Automobile, Vehicles, Problem Solving, Collaborative Problem..., Higher Education, Personal Development, Forklift Operation
Education
Lincoln College of Technology-Indianapolis 2006 — 2008
Diploma, Automobile/Automotive Mechanics Technology/Technician, 3.8
Ivy Tech Community College-North Central 2003 — 2003
Automobile/Automotive Mechanics Technology/Technician
Elements Therapeutic Massage July 2014 - Present
ABRA Auto Body & Glass January 2013 - May 2013
Wells Fargo 2011 - 2012
U.S. Bank February 2010 - September 2011
University of Illinois at Urbana-Champaign August 2007 - March 2008
Limited Brands May 1996 - July 2006
Skills
Leadership, Recruiting, Hiring Employees, Training, Customer Service, Visual Merchandising, Selling, Business Strategy, Banking, Market Research, Retail
Education
University of Illinois at Urbana-Champaign 2006 — 2008
MBA, General Management/ Marketing
Marquette University 1997 — 2001
Bachelor's degree, Psychology
Lehman's Garage May 2014 - Present
ABRA Auto Body & Glass December 2007 - May 2014
Qdoba Mexican Grill January 2005 - January 2013
Master Collision Group June 2007 - December 2007
Skills
Bilingual, Vehicles, Maintenance & Repair, Welding, Customer Satisfaction, Parts, Training, Automotive Aftermarket
Education
Dunwoody College of Technology 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Autobody/Collision and Repair Technology/Technician
ABRA Auto Body & Glass October 2014 - Present
ABRA Auto Body & Glass May 2014 - Present
Collison Centers of America October 2013 - May 2014
Libertyville Auto Body October 2005 - October 2013
Best Buy June 2000 - October 2005
Skills
Automotive, Customer Service, Continuous Improvement, Microsoft Office, Vehicles, Automobile, Customer Satisfaction, Marketing Strategy, Team Leadership, Inventory Management, Training, Management, Coaching, Process Improvement, Sales, Leadership, Teamwork, Project Management, Microsoft Excel, Marketing
Education
Lincoln College of Technology-Melrose Park 2004 — 2005
Automotive Technology Diploma, Automobile/Automotive Mechanics Technology/Technician, 3.97 GPA
Lehman's Garage November 2013 - Present
ABRA Auto Body & Glass June 2004 - November 2013
Skills
Customer Service, Leadership, Management, Vehicles, Training
Education
Hennepin Technical College 1999 — 2000
Desoto Collision Center July 2014 - Present
Abra Auto Body & Glass June 2011 - July 2014
I-CAR January 2012 - January 2014
GEICO February 2005 - June 2010
The Hartford/Omni January 1995 - January 2005
Skills
Insurance, Appraising, Quality Assurance, Automotive Repair, Parts, Customer Satisfaction, Automotive, Operations Management, Program Management, Process Improvement, Team Building, Vehicles, Automobile, Purchasing, Warranty, Profit, Customer Retention, Continuous Improvement, Training, Inventory Management, Sales Management, Six Sigma, Automotive Aftermarket, Negotiation, Management, Lean Manufacturing, Leadership
Education
Delta State University 1987 — 1989
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Northwest Mississippi Community College 1985 — 1987
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Carolina Auto Body Shop, Inc. December 2014 - Present
AutoNation April 2014 - October 2014
ABRA Auto Body & Glass March 2014 - April 2014
Wilburn Auto body Inc. December 2006 - March 2014
Carolina Adventure World May 2009 - August 2009
Skills
Microsoft Word, Public Relations, Microsoft Office, Automobile, Customer Service, Customer Satisfaction, Automotive, Time Management, Team Management, Process Scheduler
Education
Sun Valley High School 2002 — 2005
Central Piedmont Community College
Culinary Arts/Chef Training
Covidien May 2011 - Present
Hunter Hamilton Professional Resources March 2009 - May 2011
Liberty Diversified International June 2008 - September 2009
Border Foods Inc. May 2007 - June 2008
ABRA Auto Body & Glass January 2003 - May 2007
Skills
ADP Payroll, Human Resources, Benefits Administration, HRIS, Kronos iSeries, Enterprise eTime, Medical Devices, Process Improvement, Payroll, Microsoft Office, PeopleSoft, Cross-functional Team..., Training, Leadership, Customer Service, Software Documentation, Kronos, Microsoft Excel, Payroll Processing
Education
Minneapolis Community and Technical College
Cascade Collision September 2012 - Present
ABRA Auto Body & Glass 2007 - 2009
Sterling Autobody Centers August 2002 - May 2006
Skills
Operations Management, Team Building, Continuous Improvement, Business Development, Sales Management, Customer Service, Customer Retention, Process Improvement, Quality Control, Lean Management, Automotive, Cost Management, Purchasing, Vehicles, Customer Satisfaction, Account Management, Sales, Management, New Business Development
Education
Eastern Oregon University 1981 — 1986
Bachelor of Science (BS), Management
ABRA Auto Body & Glass July 2015 - Present
Hi-Tech Paintless Dent Removal, Inc/ USAA Insurance (DRP) January 2012 - November 2014
Target Corporation 2010 - 2012
Kmart Corporation 2006 - 2010
Skills
Insurance, CCC Pathways, Microsoft Office, Training, Customer Service, Sales, Leadership, English, Windows, Data Entry, Team Building
Education
Oakton Community College
Business Administration and Management, General
Carthage College 2008 — 2010
Pre-Med/ Neuroscience
Charles Schwab September 2015 - Present
ABRA Auto Body & Glass September 2014 - Present
ABRA Auto Body & Glass January 2013 - September 2014
ABRA Auto Body & Glass January 2007 - January 2013
Skills
Customer Service..., Automotive, Continuous Improvement, Customer Retention, Customer Satisfaction, Lean Manufacturing, Purchasing, Vehicles, Inventory Management, Process Improvement, Operations Management, Automobile, Customer Service, Team Building, Automotive Parts, Hazardous Materials..., Insurance, Finance, Sales
Education
Dunwoody College of Technology 2005 — 2013
Bachelor of Science (BS), Business Administration and Management, 3.79
Dunwoody College of Technology 2005 — 2008
Associate of Arts and Sciences (AAS), Automotive Collision Repair and Refinishing
City of Shoreview December 1999 - Present
ABRA Auto Body & Glass 1996 - 1999
Schanno Transportation Inc 1992 - 1996
Education
So St Paul High School 1975 — 1977
Century College