Carenet Healthcare Services
Industry: Company
DescriptionCarenet Healthcare Services is an American provider of healthcare support services, healthcare navigation services, care management programs and consumer engagement solutions to private and public ... CEO: John Erwin President: Mick Mazour CFO: Scott Schawe Headquarters: San Antonio, TX Founded: 1988 VPs: Kathy Lozano (Clinical Services),
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Carenet Healthcare Services Employees
Carenet Healthcare Services December 2013 - Present
ACS November 2010 - June 2012
Transcom Telecommunications September 2009 - September 2010
Skills
Telecommunications, Call Centers, Troubleshooting, VoIP, GSM, Unified Communications, Customer Service, Microsoft Office, Windows, Microsoft Excel, Microsoft Word, Management, Outlook, English, Teamwork, PowerPoint, Data Entry, HTML, Coaching, Social Media, Office Administration
Education
Southeast Texas Career Institute 2006 — 2007
Certification, Computer Business Systems
Somerset High 1999 — 2003
Carenet Healthcare Services October 2013 - Present
Childcare Med Training Specialists July 2013 - Present
Medical Training Solutions January 2013 - Present
Fluet Huber + Hoang PLLC January 2012 - Present
Mary Washington Healthcare May 2010 - Present
Spotsylvania Regional Medical Center August 2011 - March 2014
ECPI University March 2009 - May 2010
Kaiser Permanente December 2008 - May 2010
FlexRN May 2002 - December 2008
Skills
BLS, Nursing, Public Speaking, Microsoft Office, Leadership, Customer Service, Research, PowerPoint, Microsoft Word, Microsoft Excel, Employee Relations, Management, Outlook, Strategic Planning, Healthcare, ACLS, Legal Research, Healthcare Management, Hospitals, Nursing Education, Medical/Surgical, Patient Safety, Critical Care, ICU, Telemetry, Emergency Room
Education
Kaplan University
Legal Nurse Consultant Certificate
Marymount University
Associate of Arts and Sciences (AAS), Nursing/Registered Nurse
Strayer University (VA)
Bachelor's degree, Business Administration/Concentration in Human Resource Management
Carenet Healthcare Services August 2014 - November 2014
Apple April 2013 - May 2014
Holiday Inn August 2012 - January 2013
Courtyard by Marriott November 2010 - December 2010
Wells Fargo Capital Finance April 2009 - May 2009
Skills
Strategic Planning, Microsoft Office, Programming, Management, Sales, Time Management, Social Networking, Customer Service, Web Design, Teamwork, Analysis, Customer Satisfaction, Microsoft Excel, Social Media, Networking
Education
The University of Texas at San Antonio 2014 — 2016
Bachelor's Degree, Economics
Palo Alto College 2011 — 2014
Business Administration and Management, General
Jacksonville State University 2010 — 2011
Business Administration and Management, General
Carenet Healthcare Services January 2012 - Present
Skills
Process Improvement, Microsoft Word, Management, Customer Service, Data Analysis, Microsoft Excel, Financial Analysis, Insurance, Analysis, Team Building, Outlook, Leadership, Call Centers, PowerPoint, Financial Reporting, Training, Account Management
Education
The University of Texas at San Antonio 2008 — 2010
Bachelor of Business Administration (BBA), Accounting
Carenet Healthcare Services January 2006 - Present
Oce 2003 - 2006
Thomson Reuters 2000 - 2003
Xerox 1990 - 2000
Skills
Managed Care, Marketing, Sales, Healthcare, Account Management, Proposal Writing, Healthcare Management, Strategic Planning, Business Development, Team Leadership, Contract Negotiation, Cross-functional Team..., Customer Retention, Healthcare Industry, Hospitals, Leadership, Management, Medicaid, Medicare, New Business Development, Process Improvement, Program Management, Selling, Strategic Partnerships, Team Building
Education
Texas A&M University-Kingsville
BBA, Marketing
Carenet Healthcare Services May 2013 - Present
Food Safety Net Services January 2012 - April 2013
Steak n Shake September 2010 - January 2012
Buffets, Inc. 2006 - February 2010
Buffets, Inc. 2004 - 2006
Buffets, Inc. February 2004 - August 2005
Buffets, Inc. August 2001 - February 2004
Buffets, Inc. June 1999 - September 2001
Heacox, Hartman, Mattaini, Koshmrl, Cosgriff & Johnson, P.A. 1996 - 1999
Jardine, Logan & O'Brien, P.L.L.P. 1992 - 1999
Skills
Succession Planning, Employee Relations, Talent Management, Employment Law, Performance Management, Legal Compliance, Onboarding, HRIS, Talent Acquisition, Workers Compensation, Employee Engagement, Hiring, Organizational..., Leadership Development, Compliance, Coaching, HR Policies, Strategic Planning, Workforce Planning, Negotiation, Supervisory Skills, FMLA, Team Building, Policy, Applicant Tracking..., Technical Recruiting, Budgets, Deferred Compensation, Personnel Management, Employee Benefits, Executive Pay, Employment Contracts, Leadership, Recruiting, Human Resources, Training, Employee Training, Payroll, New Hire Orientations, Labor Relations, Employer Branding, Change Management, Benefits Administration, Interviews
Education
Marquette University Law School 1989 — 1992
JD, Law
St. Cloud State University 1985 — 1989
BA, magna cum laude, Public Administration, emphasis personnel
Carenet Healthcare Services September 2009 - Present
The Hartford July 1997 - July 2009
San Antonio, TX and Las Vegas, NV July 1997 - July 2009
Skills
HIPAA, Call Centers, Leadership, Customer Experience, Health Insurance, Customer Service, Sales, Management, Insurance, Coaching, Process Improvement, Time Management, Performance Management, Customer Retention
Education
Moraine Park Technical College
Moraine Park Technical College, Fond du Lac, Wisconsin
Carenet Healthcare Services November 2014 - Present
Conn's HomePlus November 2013 - January 2015
Olive garden June 2011 - November 2013
IHOP June 2009 - May 2011
Skills
Dental Assisting, Dental Care, Customer Service, Inbound/Outbound Phone..., Paperwork Auditing, Collection Specialist, Electronic Payment..., Telecommunications..., Hospitality, Time Management, Cash Handling Experience, Sanitation
Education
Kaplan College-San Antonio 2014 — 2015
Registered Dental Assistant, Dental Assisting/Assistant, 3.8
Jack C. Hays High School 2006 — 2009
Diploma, General Studies
Loyal Source Government Services February 2015 - Present
Kiewit December 2012 - July 2013
Carenet Healthcare Services June 2012 - November 2012
IRS Volunteer Income Tax Assistance Program (VITA) December 2011 - April 2012
JL Accounting January 2008 - June 2008
Volunteer Income Tax Assistance Program (VITA) January 2008 - April 2008
Skills
•Accounts Payable,..., •Journal Entries &..., •Corporate Accounting..., •Spreadsheets &..., •Invoices/Expense..., •MS Office (Word,..., Accounting, Microsoft Excel, Payroll, Process Improvement, QuickBooks, Tax Returns, Microsoft Office, Budgets, Corporate Tax, Customer Service
Education
Kaplan University 2013 — 2014
Master of Science in Accounting concentration in Tax, Tax Accounting
Ashford University 2010 — 2011
Bachelor of Arts (B.A.), Accounting
McHenry County College 2006 — 2008
Associate of Science (A.S.), Accounting
Health Plans, Inc. June 2014 - Present
MedWatch LLC, A Harvard Pilgrim Company May 2012 - Present
Advantria February 2012 - June 2012
Carenet Healthcare Services May 2011 - February 2012
American Health Holding April 2001 - January 2011
Skills
Managed Care, Medicare, Health Insurance, Healthcare, Disease Management, Healthcare Management, Healthcare Industry, Medicaid, Insurance, HIPAA, Executive Management, Employee Benefits, HMO, Provider Relations, PPO, Healthcare Consulting, Hospitals, Utilization Management, Selling, Process Improvement, Team Building, Leadership, Call Centers, Strategic Planning, Wellness, Sales, Claim, Long-term Care, Home Care, Program Management, EMR, CRM, EHR, Healthcare Information..., Business Development, Nursing, Workers Compensation, Case Management, Physicians, Physician Relations, Account Management, Strategy, Management, New Business Development, Health & Wellness
Education
Lesley University 1992 — 1994
BS, Advanced Program-Management
BHC 1978 — 1980
Nursing, Nursing
Time Warner Cable August 2015 - Present
VMC February 2011 - Present
Carenet Healthcare Services August 1999 - 2011
Skills
Call Centers, Vendor Management, Team Leadership, Training, Management, Team Building, Coaching, Leadership, Process Improvement, Quality Assurance, Customer Satisfaction, Operations Management, Sales
Education
Palo Alto College 2014 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, Computer Science
San Antonio College 1999 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
The University of Texas at San Antonio 1997 — 1999
Carenet Healthcare Services January 2015 - Present
EAN Holdings. LLC. April 2004 - October 2014
Skills
Customer Satisfaction, Accounting, Microsoft Excel, Operations Management, Microsoft Word, Financial Analysis, Process Improvement, Mergers & Acquisitions, Financial Statements, Risk Management, Customer Service, Team Building, Organizational..., Strategic Planning, Microsoft Office, Recruiting, Leadership, Team Leadership, Management, Sales, Sales Management, Account Management, Executive Financial...
Education
Temple University - Fox School of Business and Management 1988 — 1991
Dual BBA Finace & Human Resource, 3.2
Junior Web Developer May 2014 - Present
Carenet Healthcare Services November 2011 - Present
Advance Technical Resourcing January 2011 - February 2011
Cherokee Services Group June 2010 - August 2010
Cellfix January 2009 - May 2009
Compass Learning May 2008 - August 2008
Photodex April 2008 - June 2008
Microsoft Live Meeting November 2007 - March 2008
Apple March 2007 - September 2007
Home Depot Data Center August 2006 - March 2007
Skills
Web Development, LAMP, PHP, CSS, JavaScript, HTML, MySQL, Apache, Web Applications, Twitter Bootstrap, Sequel Pro, Bash, gitHub, Hospitals, JQuery, Vagrant Development..., Healthcare Industry, Medicare, Healthcare Information..., Medical Devices, Healthcare Consulting, HIPAA, Healthcare, jQuery
Education
San Antonio College 2014 — 2016
Associate’s Degree, Associates of Applied Science, 3.85
Codeup Bootcamp 2014 — 2014
LAMP, Computer Programming/ Web Development
The University of Texas at San Antonio 1995 — 1996
NA, EE, 3.4
UnitedHealth Group January 2015 - Present
Strategic Proposals Limited October 2013 - Present
Carenet Healthcare Services October 2013 - January 2015
Strategic Proposals Limited October 2010 - October 2013
Routh Consulting August 2010 - October 2013
MedSolutions February 2009 - August 2010
US Department of Health and Human Services November 2007 - January 2009
Ascend AMI May 2006 - October 2007
Consultant/Self-Employed May 2001 - May 2006
Alive Hospice August 1998 - April 2001
Skills
Proposal Writing, Technical Writing, Marketing Communications, Database Management, Public Relations, Database Admin, Newsletters, Editing, Corporate Communications, Project Management, Program Management, Marketing, Strategy, Grant Writing, Management, Training, Software Documentation, Fundraising, Event Planning, Nonprofits, Business Development, Marketing Strategy, Event Management, Project Planning, Process Improvement, Strategic Planning, Competitive Analysis, Government, Web Content, New Business Development, Strategic Communications
Education
Tennessee State University
University of Arkansas at Fayetteville
Stewart Medical Legal Consulting January 2013 - Present
Stewart Medical Legal Consulting January 2013 - Present
UnitedHealth Group July 2006 - Present
UTHSCSA January 2014 - December 2014
Carenet Healthcare Services October 2008 - February 2012
Tri County Home Health Care March 2008 - October 2008
UnitedHealth Group 2005 - 2006
UnitedHealth Group January 2004 - March 2005
UnitedHealth Group September 2002 - February 2004
UnitedHealth Group October 1999 - September 2002
Skills
Healthcare, Nursing, Clinical Research, Acute Care, Utilization Management, Healthcare Management, Disease Management, Medicare, Managed Care, Medicaid, Medical/Surgical, Training, Patient Safety, Home Care, Coaching, Nursing Education, Critical Care, Treatment, Inpatient, Medical-Surgical, Management, Diabetes, Family Medicine, ICU, Patient Advocacy, Health Insurance, Telephone Triage, Cardiology, Heart Failure, Coronary Artery Disease, Quality Auditing, Healthcare Consulting, Women's Health, Oncology Nursing, Pediatric Nursing
Education
The University of Texas Health Science Center at San Antonio 1994 — 1998
MSN, Nursing Administration
SUNY Brockport 1981 — 1983
Bachelor of Science, Nursing
Methodist Healthcare System February 2015 - Present
Galen College of Nursing March 2014 - Present
Stampin' Up! Independent Demonstrator September 2007 - Present
Methodist Healthcare System 2013 - 2014
Carenet Healthcare Services 2013 - 2014
Northside ISD 2009 - 2013
Baptist Health System 2009 - 2009
Methodist Healthcare System 2008 - 2009
University Health System 2007 - 2007
Skills
Healthcare, Public Speaking, Hospitals, Patient Education, Blogging, Microsoft Word, Pediatrics, Customer Service, Nursing, Teaching, Coaching, Team Building, Leadership, Training
Education
The University of Texas Health Science Center at San Antonio 2005 — 2007
BSN, Nursing
San Antonio College 2003 — 2005
AA, Pre-Nursing
Carenet Healthcare Services November 2013 - Present
Gentiva Health Services March 2007 - August 2012
Northcross Urgent Care September 2001 - March 2007
Carolinas Healthcare System December 1997 - March 2007
Skills
Wound Care, Nursing, Home Care, Patient Advocacy, BLS, Medication..., Patient Education, IV, Patient Safety, Continence Care, Ostomy Care, Management, Medical/Surgical, Registered Nurses, Nursing Education, Medical-Surgical
Education
Western Carolina University 1982 — 2010
BSN, Nursing
Metropolitan State University 2012 — 2013
Certificate, Wound, Ostomy and Continence Nursing, 3.35/4.0
Excelsior College 1997 — 2000
Associate Degree in Science, Nursing
Executive Health Resources August 2014 - Present
Executive Health Resources April 2013 - Present
Carenet Healthcare Services October 2012 - May 2013
Memorial Hospital, Conway, NH August 2011 - May 2013
Anne Arundel Medical Center August 2010 - November 2012
Anne Arundel Medical Center July 2007 - November 2012
Anne Arundel Medical Center (Women's Education) September 2005 - October 2007
Skills
Nursing, Hospitals, Healthcare, Clinical, Patient Safety, Telehealth, Home Offices, Nursing Education, Patient Education, Clinical Research, Emergency Room, Inpatient, Medicine, Acute Care, Medical/Surgical, Registered Nurses, Medical-Surgical, EHR, BLS, ACLS, Medicare
Education
Walden University 2009 — 2012
Masters of Science in Nursing, Nursing; Education
Anne Arundel Community College 2005 — 2007
Nursing, Associates in Science Degree
Carenet Healthcare Services September 2012 - Present
West Corporation November 2010 - September 2012
InfoGroup September 2009 - November 2010
Hugo Dunhill Mailing Lists March 2005 - October 2009
Infogroup September 2000 - March 2005
Skills
Call Center, Key Account Acquisition..., B2B, New Business Development, Direct Sales, Customer Retention, Business Development, Sales, Solution Selling, Strategic Partnerships, Account Management, Call Centers, Email Marketing, Direct Marketing, Salesforce.com, CRM, Customer Experience, Customer Acquisition, Lead Generation, B2B Marketing, Marketing, Telemarketing, Database Marketing, Customer Satisfaction, Sales Management, Training, Selling, Cold Calling, Sales Process
Education
University of Nebraska-Lincoln 1985 — 1991
B.S., Home Economics
Carenet Healthcare Services September 2009 - Present
West Business Services 2008 - 2009
Skills
Account Management, Strategic Planning, Healthcare, Call Center, Selling, Call Centers, Leadership, Coaching, Process Improvement, Management, Team Building, Business Development, Direct Sales, Product Development, Managed Care, Social Media Marketing, Training, Program Management, Cold Calling, Cross-functional Team..., Sales Process, Contract Negotiation, Vendor Management, Healthcare Information..., Team Leadership, Medicare, Healthcare Management, Hospitals, Sales Operations, Medicaid, Customer Service, Health Insurance, New Business Development, Sales Management, HIPAA, Strategy, Insurance, Salesforce.com, Executive Management, Healthcare Consulting, Marketing Strategy, Strategic Partnerships, Customer Retention, Marketing, B2B, Business Strategy, Start-ups, Business Analysis, Healthcare Industry, Product Management
Education
The University of Texas at San Antonio
Carenet Healthcare Services July 2015 - Present
7-Eleven May 2014 - July 2015
Pearson North America March 2009 - May 2014
Knovel March 2007 - March 2009
Harcourt Assessment February 2004 - March 2007
Skills
Unix, Agile Methodologies, Business Intelligence, Business Analytics, Software Development, Virtualization, VMware, Scrum, Requirements Analysis, Object Oriented Design, Java, Pentaho, System Architecture, IT Operations, Microsoft SQL Server, Cisco UCS, CRM, Linux, SQL, JavaScript, Windows Server, RHEL, Active Directory, Perl, JSP, Sed, Awk, C++ Language, Powershell, PowerCLI, MySQL, SiteScope, Foglight, PHP, Enterprise Architecture, BladeLogic, JDK, .NET, Oracle, Apache, Software Project..., Java Enterprise Edition, Subversion, System Administration, Datacenter..., SRM, Tomcat, Open Source, Ubuntu
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Information Technology with a concentration in Multimedia and Visual Communication
The University of Texas at San Antonio 2004 — 2010
Bachelor of Science (BS), Computer Science
Ice House
OHEL ParaprofessionalPreferred Home Health Care & Nursing Services Inc.September 2013 - Present
Carenet Healthcare Services September 2011 - June 2013
Education
Queens College 2008 — 2013
Bachelor of Arts (BA), Fine/Studio Arts, General
Medtronic October 2013 - Present
Medtronic Diabetes October 2013 - Present
Carenet Healthcare Services August 2010 - February 2013
NIE Solutions 2013 - 2013
West Management Group October 2006 - April 2010
Skills
Team Building, Account Management, Data Analysis, Management, Microsoft Office, Marketing, Microsoft Excel, Sales, PowerPoint, Cold Calling, Outlook, Customer Retention, Interviews, Customer Experience, Team Leadership, Nonprofits, Teamwork, HIPAA, Fundraising, Performance Management, Public Relations, Employee Benefits, Advertising, Human Resources
Education
Kaplan University 2009 — 2009
Psychology
Alamo Heights High School 1971 — 1975
Diploma, Vocational Office Education, 12th
Cookeville Regional Medical Center July 2015 - Present
Carenet Healthcare Services March 2015 - July 2015
University Medical Center September 2012 - March 2015
Skills
BLS, Healthcare, Hospitals, Nursing, Patient Safety, Medical-Surgical
Education
Hiwassee College
Associate of Science (A.S.), Physical Sciences
Lincoln Memorial University
Associate's degree, Registered Nursing/Registered Nurse
Nexus Medical Consulting September 2014 - Present
Carenet Healthcare Services November 2013 - September 2014
TSS Management Company, Inc. May 2013 - September 2013
TSS Management Company, Inc. January 2008 - September 2013
TSS Management Company, Inc. August 2010 - January 2013
TSS Management Company, Inc. January 2008 - August 2010
CompUSA March 2000 - July 2005
Skills
Health Care Compliance, Health Law, Accreditation, Data Analysis, Policy Analysis, Healthcare Analytics, Regulatory Analysis, Healthcare Reimbursement, Medical Devices, Internal Audit, Board Relations, Medicare/Medicaid..., Performance Management, Organizational..., Project Management, Auditing, Call Monitoring, Standards Development, Process Improvement, Internal Controls, Change Management, HIPAA, Requirements Analysis, Employee Management, Microsoft Office, Contract Management, Complaint Management, Medicare, Regulations, Sales Process..., Sales Process..., Employee Relationships, Visio, SharePoint, Customer Satisfaction, CRM, Onboarding, Needs Analysis, PeopleSoft, Public Speaking, Training, Team Leadership, Management, Analysis, Forecasting, Software Documentation, Leadership, Policy, Risk Management
Education
The American Institute of Healthcare Compliance 2014 — 2014
Certified Medical Compliance Officer
American Institute of Healthcare Compliance 2012 — 2013
Certified Healthcare Auditor (CHA)
Aveta Business Institute 2013 — 2014
Six Sigma Green Belt, Operational Efficiency & Quality Improvement
Houston Community College 2003 — 2005
Criminal Justice / Law Enforcement Administration
Logix Communications August 2015 - Present
Carenet Healthcare Services May 2011 - July 2015
West Business Services January 2006 - November 2009
BTG December 2004 - January 2006
West Business Services September 2002 - January 2004
XO Communications, Inc January 2000 - May 2002
Direct Communications, Inc July 1999 - January 2000
NOS Communications, Inc July 1996 - June 1999
West Telemarketing January 1992 - June 1996
Skills
Sales Management, Leadership, Operations Management, Coaching, Sales, Sales Process, Management, Call Centers, Performance Management, Customer Satisfaction, Employee Relations, CRM, Team Building, B2B, Sales Operations, Training, Customer Service, Marketing Strategy, Human Resources, Start-ups, Customer Retention, Cold Calling, Account Management, Selling, Budgets, Direct Sales, Process Improvement, Salesforce.com, Business Development, Executive Management, Team Leadership, New Business Development, Strategic Planning, Networking, Telecommunications, Public Speaking, Healthcare, Employee Benefits
Education
8/2003University of Texas at San AntonioUS-Texas 2000 — 2003
Bachelor's DegreeBA, Communication; Speech
The University of Texas at San Antonio 2000 — 2003
Bachelor of Arts, Communication
Lifestyle Enrich Program January 2015 - Present
Southern Financial Consultants, Inc. September 2014 - Present
The Myers Group January 2013 - July 2014
Carenet Healthcare Services July 2011 - January 2013
Aetna 2007 - 2011
Fiserv Health (formerly Wausau Benefiits, Wausau Insurance Company, Nationwide Insurance Company) 1985 - 2007
Skills
Consultative Selling, Healthcare Industry, Dental, Medicare, Healthcare, Managed Care, Health Insurance, Disease Management, Employee Wellness, Stop Loss, Contact Centers, Sales Management, Salesforce.com, Medicaid Managed Care, Medicare Advantage, Employee Benefits, Leadership, Selling, Team Building, Insurance, Dentistry, Hospitals, Pharmacy Benefit..., Strategic Planning, Healthcare Information..., Market Research, Health Savings Accounts, Process Improvement, Sales, Marketing, Medicaid, Management, Program Management, Healthcare Consulting, Call Centers, HMO
Education
Lake Superior State University 1976 — 1980
Bachelor's Degree, Business Administration and Management
Southside ISD March 2015 - Present
Advantage Telcom February 2012 - March 2015
Carenet Healthcare Services October 2011 - January 2012
Logan's Roadhouse June 2011 - August 2011
Rape crisis center January 2011 - May 2011
Skills
Salesforce.com, Cold Calling, Account Management, Solution Selling, Direct Sales, Sales, Sales Process, Sales Management, Qualifying Prospects, B2B, Lead Generation, New Business Development, Management
Education
The University of Texas at San Antonio 2007 — 2011
Bachelor of Arts (B.A.), Sociology
South Texas College 2005 — 2007
The University of Texas at San Antonio
Master of Science (M.S.), Sociology
Carenet Healthcare Services March 2002 - Present
Children's Medical Group of Saginaw Bay July 1989 - Present
Skills
Healthcare, Healthcare Management, Hospitals, Healthcare Information..., Inpatient, Clinical Research, Pediatrics, EMR, Healthcare Consulting, Medical Education, Leadership, Process Improvement, Team Building
Education
Wayne State University School of Medicine 1981 — 1985
Doctor of Medicine (M.D.)
Kalamazoo College 1977 — 1981
Bachelor of Arts (B.A.), Biology, General
Comcast Cable January 2014 - Present
Comfore Care June 2013 - January 2014
Sunrise Senior Living June 2011 - March 2013
Bakers Footwear Group (Out of Business) June 2009 - March 2012
Carenet Healthcare Services August 2009 - June 2011
Oakland University June 2007 - June 2008
Save a lot Grocery store June 2005 - June 2007
Skills
Reporting Skills,..., Managing Processes,..., Problem Solving, Supply..., Cpr Certified, Home Care, Elder Care, Case Management, Healthcare, Social Services, Wellness, Nutrition, Community Outreach, Treatment, Crisis Intervention, Nonprofits, Health Education
Education
University of Phoenix 2011 — 2014
Associates of Healthcare Administration, Health/Health Care Administration/Management, 3.0
Northwestern High Schoole 2004 — 2007
Diploma, 12th
CSG- Culture Service Growth LLC May 2012 - Present
Carenet Healthcare Services October 2011 - December 2011
MMC Group LP 2011 - 2011
West Corporation 2010 - 2011
Quiznos 2007 - 2010
Skills
Call Centers, Customer Satisfaction, Service Delivery, Customer Service, Customer Support, Troubleshooting, Customer Retention, Windows 7, Data Entry, Outlook, Sales, Training, Microsoft Office, Process Improvement, Time Management, Account Management
Education
San Antonio College 2012 — 2014
Associate of Science (AS), Biology/ Pre-Nursing
Carenet Healthcare Services October 2012 - Present
UTMB CMC February 2011 - April 2012
Angelina College August 2002 - October 2006
Skills
Nursing Education, Nursing, Critical Care, BLS, Inpatient, Patient Safety, Medical/Surgical, Acute Care, Patient Education
Education
University of Texas at Tyler 2000 — 2001
BSN, Nursing
Angelina College 1994 — 1995
Vocational Nursing Certificate, Practical Nursing, Vocational Nursing and Nursing Assistants
Humana September 2014 - Present
Humana October 2012 - September 2014
Humana March 2011 - October 2012
Carenet Healthcare Services September 2010 - July 2011
Humana January 2008 - April 2010
Humana January 2006 - January 2008
Skills
Healthcare Management, Healthcare, Case Managment, Disease Management, Utilization Management, Alternative Medicine, Process Improvement, Coaching, Healing Touch, Nursing, Health Insurance, Managed Care
Education
Amberton University 1995 — 2001
BS, Human Relations and Business
Dallas County Community College 1981 — 1983
ASN, Nursing
Carenet Healthcare Services March 2015 - July 2015
West Telemarketing June 2012 - May 2013
McDonald's Corporation August 2010 - June 2012
Skills
Ability to type 40+ WPM, Great at multi-tasking, Quick learner
Education
University of Houston-Victoria/ Lone Star College 2015 — 2017
Bachelor’s Degree, Bachelors of Business Management
San Antonio College 2013 — 2015
Associate’s Degree, Business Administration, 3.0 GPA
Judson Learning Academy 2011 — 2012
High School
Lone Star College
Lone Star College
Lone Star College
IASIS Healthcare November 2013 - Present
Trinity University August 2011 - December 2013
IASIS Healthcare January 2013 - November 2013
Carenet Healthcare Services July 2012 - December 2012
Texas Institute of Dermatology September 2011 - July 2012
Mountain View Hospital July 2010 - May 2011
Missionary Training Center September 2008 - May 2011
Missionary Training Center May 2007 - September 2008
Skills
Healthcare, Healthcare Management, Hospitals, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Statistics, Editing, Economics, Data Analysis, Public Speaking, Research, Leadership, Data Entry, Customer Service, EMR, Process Improvement, Financial Analysis, Teaching, Training, Access, Outlook, Nonprofits, Analysis, Public Health, Healthcare Information..., Community Outreach, Physician Relations, Program Development, Strategic Planning, HIPAA, Leadership Development
Education
Trinity University 2011 — 2013
MHA, Healthcare Administration, 3.984
Brigham Young University 2006 — 2010
Bachelor of Arts, Economics
Carenet Healthcare Services May 2010 - Present
Skills
Call Centers, Account Management, Customer Satisfaction, Leadership, Process Improvement, Operations Management, Team Leadership, Workforce Management, Customer Experience, Cross-functional Team..., Team Building, Training, Coaching, Management, Performance Management, Employee Training, Quality Assurance, Telecommunications, Healthcare, Outsourcing, Microsoft Excel, PowerPoint, Cold Calling, Microsoft Office, Forecasting, Program Management, Customer Service, Customer Retention, Project Management, Strategic Planning, HIPAA, Vendor Management
Education
City Colleges of Chicago-Harry S Truman College
Psychology
Carenet Healthcare Services June 2011 - Present
The Healing Staff February 2011 - March 2011
The OMO Group, Inc. April 2008 - February 2011
Skills
Employee Benefits, Healthcare, Coaching, Cold Calling, Training, Employee Training, Call Centers, Customer Service, Strategic Planning, Performance Management, Recruiting, Employee Relations, Talent Acquisition, Applicant Tracking..., Human Resources, Onboarding, Vendor Management
Education
San Antonio College
Associate of Arts and Sciences (A.A.S.), Business Management
Carenet Healthcare Services May 2014 - Present
Centralized Showing Service August 1998 - July 2013
Skills
Customer Satisfaction, Account Management, Team Building, Customer Service, Management, Sales, Team Leadership, Retail, Leadership, Training, Negotiation, Recruiting, Coaching, Sales Operations, Employee Training, Strategic Planning
Education
The University of Texas at Arlington 1998 — 2002
Bachelor's degree, Music Technology
Dialysis October 2012 - April 2013
AIGB - True Results April 2011 - August 2012
Carenet Healthcare Services October 2010 - April 2011
Methodist Metropolitan Hospital October 2008 - August 2010
Methodist Specialty & Transplant Hospital April 2007 - October 2008
Methodist Specialty & Transplant Hospital August 2006 - April 2007
Methodist Specialty and Transplant Hospital May 2001 - August 2006
Skills
Physician Relations, Healthcare Management, Nursing, Healthcare, EMR, Hospitals, Physicians, Healthcare Information..., Patient Education, Revenue Cycle, Patient Safety, HIPAA, Medicare, EHR, Acute Care, Dialysis, Cross-functional Team..., Organizational..., Clinical Research, Team Building, Leadership
Education
Texas Tech University 2014 — 2015
Bachelors of Science in Nursing, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing, GPA: 3.9
San Antonio College 2012 — 2014
General Studies, Nursing Education, 3.7
San Antonio College 1999 — 2001
Associate of Science (A.S.), Registered Nursing/Registered Nurse, 3.6
San Antonio College 1995 — 1999
Associate's degree, Multi-/Interdisciplinary Studies, General, GPA 4.0
Maintech, Incorporated June 2015 - Present
Maintech December 2014 - June 2015
Trident Research LLC September 2014 - November 2014
Compass learning. Austin Texas May 2014 - July 2014
Propel Financial Services February 2014 - May 2014
Get Wired Networks May 2013 - December 2013
Custom P.C. August 2010 - May 2013
Carenet Healthcare Services September 2012 - November 2012
Skills
HTML, Strategic Planning, Budgets, Negotiation, Editing, Java, Team Building, Project Management, Social Media, Event Planning, Servers, Hardware, Networking, Technical Support, Program Management, Help Desk Support, Access, Sales, Wireless, System Administration, Troubleshooting, Security, Visio, Information Technology, Software Installation, Computer Hardware, Network Administration, Windows 7, Windows Server, Active Directory, Windows XP, Training, VMware, Testing, Disaster Recovery, VPN, C, C, Routers, Switches, Windows, Network Security, Leadership, Customer Service, Microsoft Exchange, Network Design, Software Documentation, Management
Education
Excel learning center 2012 — 2013
Certification, I.T.
University of Phoenix 2005 — 2007
Associate of Arts (AA), Business Administration and Management, General
Pearson March 2014 - Present
Carenet Healthcare Services March 2013 - September 2014
Aerotek January 2013 - July 2013
Aerotek January 2011 - July 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
The University of Texas at San Antonio 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Biochemistry, 3.0
Benefit Management Administrators, Inc February 2012 - Present
Carenet Healthcare Services September 2007 - February 2012
West Corporation January 1998 - September 2007
Skills
Outlook, Office Management, Microsoft Excel, PowerPoint, Microsoft Office, Travel Arrangements, Microsoft Word, Customer Service, Calendaring, Data Entry, Event Planning, Spreadsheets, Call Centers, Human Resources, Employee Benefits
Education
San Antonio College
The University of Texas at San Antonio
FROST, PLLC October 2014 - Present
Simmons First National Bank May 2014 - October 2014
Carenet Healthcare Services March 2013 - May 2014
Skills
Accounting, Financial Reporting, Financial Analysis, Operational Analysis, Forecasting, General Ledger, Microsoft Office, Process Scheduler, Hard Worker, Financial Modeling, Purchasing, Purchase Orders, Purchasing Negotiation, Purchasing Processes, People-oriented, Sales, Sales Process, POS, Microsoft Excel
Education
University of Arkansas at Little Rock 2014 — 2016
Bachelor of Business Administration (B.B.A.), Accounting
Illinois State University 2006 — 2008
Bachelor of Science (B.S.), Finance, General
Parkland College 2004 — 2006
Associate of Science (A.S.), Finance, General
JPMorgan Chase May 2014 - Present
Carenet Healthcare Services February 2013 - April 2014
Limited Brands September 2008 - October 2012
Harris Connect January 2010 - August 2012
Ideal Shield January 2006 - January 2008
Skills
Marketing, Customer Satisfaction, Customer Experience, Customer Retention, Account Management, Marketing Strategy, Social Media, Team Building, Inventory Management, Event Planning, Microsoft Office, Salesforce.com, Training
Education
Spanish Institute of Puebla 1999 — 2000
Certified, El Primer Nivel de Espanol
Florida Atlantic University 1985 — 1987
Associate of Arts (A.A.), Tourism and Travel Services Marketing Operations
St Louis Catholic School June 2013 - Present
Carenet Healthcare Services June 2012 - June 2013
Carteret General Hospital July 2010 - May 2012
The MetroHealth System February 2007 - May 2010
Skills
Nursing, Emergency Room, Critical Care, Hospitals, Emergency Nursing, TNCC, ACLS, BLS, ENPC, PALS, Inpatient, Telehealth, School Nursing, Public Health Education
Education
Jacksonville University
Bachelor's degree, Registered Nursing/Registered Nurse
Florida Community College at Jacksonville 2003 — 2006
Associate of Science (AS), Registered Nursing/Registered Nurse
Florida Community College at Jacksonville 2003 — 2006
Associate's degree, Registered Nursing/Registered Nurse
Carenet Healthcare Services March 2009 - Present
West Corporation January 2004 - February 2009
West Corporation Revenue Generation March 2002 - February 2004
Skills
Healthcare, Call Center, Medicare, Medicaid, Consultative Selling, Product Support, Sales Management, New Business Development, Sales Support, B2B, Outsourcing, Selling, Strategic Planning, Process Improvement, Strategic Partnerships, Cold Calling, Healthcare Management, Managed Care, Health Insurance, Call Centers, Management, Strategy, Business Development, Sales Process, CRM, Sales, Sales Operations, Key Account Management, Client Development, Account Management
Education
San Antonio College
Conns Appliance Store March 2015 - Present
Cellular Sales September 2014 - January 2015
Conn's November 2010 - August 2014
Carenet Healthcare Services June 2011 - August 2012
Sterling Real Estate Services September 2005 - November 2011
Active Finance Group April 2005 - March 2008
United States Air Force March 2000 - April 2003
Skills
Sales Process, Phone Sales, Direct Sales, Real Estate, Real Estate Finance, Real Estate Investor, Real Estate Negotiation, Short Sales, Inside Sales, business prospecting, client prospecting, Online Marketing, Direct Marketing, Social Media Marketing, Training Skills, Staff Training, Aircraft Maintenance, Microsoft Office, Supervisory Experience, Closing Skills, Call Center, Sales Management, Consultative Selling, Team Building, Negotiation, Customer Service, B2B, Selling, Contract Negotiation, Public Speaking, Problem Solving, Mentoring, Retail, Team Leadership, Coaching, PowerPoint, Excel, Advertising, Supervisory Skills, Word, Teamwork, Cold Calling, Customer Retention
Education
The University of Texas at San Antonio 2003 — 2004
St. Mary's University 1997 — 1999
Carenet Healthcare Services December 2012 - Present
Globalscope November 2011 - December 2012
SWBC February 2006 - November 2011
West Corporation August 2001 - February 2006
mci worldcom 2000 - 2001
HEB 1997 - 2000
Skills
ACIS - Avaya Aura®..., Cetis - Telematrix SIP..., Call Center, SIP, Avaya, Switches, Troubleshooting, Call Centers, IVR, Servers, ACD, Telecommunications, Voice Mail, Vendor Management, Workforce Management, Active Directory, VoIP, IP, LAN-WAN, SharePoint, Software Documentation, TCP/IP, Call Logging, Disaster Recovery, T1, Software Installation, Unified Communications, Integration, Cabling, Visio, Contact Centers, Ethernet, IT Management, Network Architecture, Wireless, VPN, Security, Data Center, System Deployment, Telephony, Avaya Technologies
Education
San Antonio College 1992 — 1994
Associates, Psychology
Argyle Security Inc (ARGL) May 2015 - Present
Carenet Healthcare Services November 2014 - 2015
Trinity Millennium Group January 2012 - June 2014
Mystikal Solutions LLC September 2009 - May 2011
K-MAR Industries, Inc. November 2002 - December 2008
Mississippi Department of Marine Resources October 1997 - October 2002
United States Air Force June 1976 - July 1996
Skills
Onboarding, Employee Relations, Talent Acquisition, Human Resources, Talent Management, Employee Training, HRIS, Personnel Management, Employee Benefits, Interviews, Management, Compensation & Benefit, Employee Engagement, Training, Recruiting, Succession Planning, Program Management, Coaching, Leadership, Performance Management, Change Management, HR Policies, FMLA, Applicant Tracking..., Deferred Compensation, Benefits Administration, Job Descriptions, Strategic Planning, Workforce Planning, Temporary Placement, Employee Handbooks, Labor Relations, College Recruiting, Policy, Business Communications, Security Clearance, New Hire Orientations, OFCCP, Payroll, Psychotherapy, Grievances, Business Management, Service Contract Act, Sponsorship, EEO, EEO compliance, Training & Development, Counseling, Nonimmigrant Worker..., HRIS (Ultipro; ADP)
Education
Troy University 2000 — 2001
M.S., Human Resources Management
The University of Southern Mississippi 1996 — 1997
MBA, Business Administration
The University of Southern Mississippi 1994 — 1996
BSBA, Business Administration
Carenet Healthcare Services April 2015 - Present
Alamance Regional Cancer Center March 2012 - Present
DLG Consulting November 2011 - Present
McKesson February 2014 - March 2015
Alamance Community College, Graham, NC August 2010 - May 2013
St. Mark's Church October 2010 - July 2012
Duke University Health System February 2008 - October 2010
Alamance Regional Medical Center 2003 - 2007
Skills
Infection Control, Legal Nurse Consulting, Legal Issues, Six Sigma, Project Planning, Project Implementation, Project Coordination, Education, Higher Education, Adult Education, Education Management, Health Education, Nursing Education, Nursing Administration, Nursing Home Negligence, Nursing Homes, Nursing, Research, Conflict Resolution, Qualitative Research, Resource Management, Implementation Of..., Process Improvement, Continuous Improvement, Business Process..., Program Management, Change Management, Quality, Quality Assurance, Quality Management, Management, BLS, Clinical Research, Hospitals, Educational Leadership, Patient Safety, Healthcare, Leadership, Policy, Medical/Surgical, Prevention, Teaching, Public Health, Healthcare Management
Education
North Carolina State University 2011 — 2011
Six Sigma Certification, Six Sigma Black Belt
Loyola University New Orleans 2005 — 2007
MSN, Healthcare Systems Management
University of North Carolina at Greensboro 1995 — 1997
BSN, Nursing
Carenet Healthcare Services January 2015 - Present
Xerox Care and Quality Solutions, Inc. November 2011 - December 2014
Mercer September 2008 - November 2011
APS Healthcare 2003 - 2008
UnitedHealth Group 1998 - 2003
Vida Healthcare November 1996 - February 1998
United Resource Networks, a subsidiary of UnitedHealth Group August 1994 - November 1996
Skills
Managed Care, Leadership, Disease Management, Management, Healthcare Management, Medicare, Medicaid, Business Development, Business Process..., Start-ups, Clinical Research, Product Development, Analysis, Marketing, Health Insurance, Hospitals, Healthcare, Case Managment, Healthcare Information..., HIPAA, Quality Improvement, Healthcare Consulting, Program Management, Policy, Insurance, Employee Benefits, Data Analysis, Health Policy, Utilization Management, EHR, CRM, Informatics, EMR, Case Management
Education
University of Minnesota-Twin Cities 1990 — 1992
MSN, Business and Nursing Administration
St. Catherine University 1983 — 1985
BAN, Nursing
University of Minnesota-Morris 1980 — 1982
General College Courses and Pre-Nursing
Carenet Healthcare Services April 2014 - Present
transcosmos inc. August 2012 - December 2013
FTD Companies, Inc. January 2008 - August 2012
NMHC August 2006 - March 2008
Secure Data (formerly known as Data Center of Arizona) August 2001 - May 2006
Express Scripts May 1997 - August 2001
Skills
Analytical Skills, Management, Team Building, Human Resources, Training, Call Center, Coaching, Forecasting, Time Management, Budgets, Customer Service, Analysis, Operations Management, Team Leadership, Change Management, Marketing, Outlook, Microsoft Excel, Call Centers, Microsoft Word, E-commerce, Program Management, Project Management, New Business Development, Customer Satisfaction, Leadership, CRM, Account Management, Process Improvement, Strategic Planning, Vendor Management, Customer Retention, Team Management
Education
University of Phoenix 1999 — 1999
Call Center Management Certification, Principles of Call Center Management
helobi, LLC October 2014 - Present
Rugged Art Cart July 2013 - December 2013
Carenet Healthcare Services May 2009 - June 2013
kgb February 2006 - November 2009
Skills
Healthcare, Healthcare Information..., Medicare, Fitness, Medicaid, Health Insurance, Marketing Strategy, Market Research, Mental Health, Employee Wellness..., Patient Advocacy, Business Development, Customer Service, Healthcare Management, Sales
Education
The University of Texas at San Antonio 2002 — 2005
Bachelor of Business Administration (B.B.A.), Marketing
Carenet Healthcare Services February 2013 - Present
Designed To Be A Winner July 2007 - Present
Education
Capella University 2010 — 2012
Masters, Human Services, Counseling, 3.7
Louisiana Tech University 1987 — 1991
Business, Management, Marketing, and Related Support Services
Carenet Healthcare Services February 2013 - Present
SWBC June 2007 - February 2013
Oberthur Gaming Technologies June 2005 - June 2007
Fredericksburg Standard Radio Post May 2003 - June 2005
Skills
Logo Design, Adobe Creative Suite, Graphic Design, Layout, Posters, Brochures, Adobe Acrobat, InDesign, Web Design, Illustrator, Graphics, Creative Direction, Collateral, Photoshop, Dreamweaver, Advertising, Marketing, Digital Illustration, Illustration, Email Marketing, Packaging, Typography, Brand Development, Business Cards, Branding & Identity, Art Direction, Copywriting, QuarkXPress, Invitations, Flyers, Stationery, Catalogs, Vector Illustration, Corporate Identity, Banners, Mac, Creative Concept Design
Education
Texas Tech University 1996 — 2003
Bachelor of Fine Arts (BFA), Graphic Design
FHS 1992 — 1996
Carenet Healthcare Services July 2012 - Present
Tesoro May 2011 - Present
Tesoro February 2011 - May 2011
Tesoro August 2009 - May 2011
Tesoro October 2010 - December 2010
Tesoro July 2007 - July 2010
Skills
Access, Analysis, Auditing, Business Intelligence, Business Analysis, Business Process, Contract Management, ERP, Human Resources, Integration, Information Technology, Internal Controls, Management, Process Improvement, Project Management, Requirements Analysis, SAP, SAP ERP, SAP Implementation, SAP R/3, SharePoint, Training, Troubleshooting, Vendor Management
Education
The University of Texas at San Antonio
The San Antonio Chamber of Commerce May 2015 - Present
Carenet Healthcare Services January 2013 - April 2015
SWBC August 2005 - January 2013
Argonaut Group January 2005 - June 2005
USAA 2000 - 2005
Skills
Marketing Communications, Marketing, Public Relations, Marketing Strategy, Advertising, Direct Marketing, Leadership, Social Media Marketing, Email Marketing, Social Media, Media Relations, Corporate Communications, Digital Marketing, Strategic Planning, Strategic Communications, Public Speaking, Integrated Marketing, Internal Communications, Brand Management, B2B Marketing, Lead Generation, SEO, B2B, Management, Sponsorship, Online Marketing, Social Networking, Online Advertising, Product Marketing, Copywriting, Strategy, Team Building, Event Management, Marketing Management, Strategic Partnerships
Education
Syracuse University
Bachelor's degree, Public Relations
Vital Decisions July 2014 - Present
Carenet Healthcare Services May 2013 - July 2014
ShapeUp, INC May 2011 - May 2013
Healthways 2005 - April 2011
LifeMasters 2000 - 2005
PROSAR 1997 - 2000
Managed Prescription Services 1996 - 1997
Caremark 1994 - 1996
Metropolitan Life Insurance 1989 - 1994
Skills
Account Management, Business Development, Start-ups, Managed Care, New Business Development, Solution Selling, CRM, Disease Management, Leadership, Health Policy, Sales, Healthcare Industry, Employee Benefits, Management, Marketing, Sales Process, Mergers, Pharmacy Benefit..., Social Networking, Wellness
Education
University of Tennessee-Knoxville - College of Business Administration
BS, Finance
Co-sponsored by Wharton School of Business & Int'l Foundation of Employee Benefit Plans
Certified Employee Benefits Specialist (CEBS) - completed five of ten exams towards certification
Carenet Healthcare Services December 2008 - Present
West Business Services 2000 - 2007
LifeRe Insurance Company September 1992 - August 2000
Skills
Call Center, Healthcare, Insurance, Teamwork, Telecommunications, Account Management, B2B, Sales Support, Documentation, New Business Development, Problem Solving, PowerPoint, Word, Excel, Strategic Planning, Customer Satisfaction, Data Analysis, Event Planning, Troubleshooting, Analysis, Microsoft Excel, Microsoft Word, Call Centers, Sales Operations, Sales, Software Documentation, Marketing, Customer Experience, Process Improvement, Program Management, Operations Management, Training
Education
The University of Texas at San Antonio 1996 — 1997
Carenet Healthcare Services May 2009 - Present
Visual Net Design October 2008 - April 2009
West Corporation July 2001 - September 2008
Skills
Data Analysis, Qualitative Research, Quality Assurance, Compliance, HIPAA, Healthcare, Coaching, Leadership, Training, Clinical Research, Customer Retention, Analysis, Policy, Quality Management, Performance Management, Customer Experience, Customer Service, Business Development, Process Improvement
Education
Our Lady of the Lake University 1997 — 2001
Bachelor of Science, Electronic Commerce (E-Commerce)
Harland Clarke January 2015 - Present
Carenet Healthcare Services August 2013 - January 2015
SWBC January 2013 - August 2013
SWBC January 2010 - December 2012
Neverfail January 2008 - November 2009
Dancie Perugini Ware Public Relations October 2006 - December 2007
Skills
Public Relations, Marketing Communications, Internal Communications, Social Media Marketing, Communications Strategy, Writing, Event Planning, Event Management, Social Media, Corporate Communications, Advertising, SEO, Management, Facebook, Lead Generation, Marketing, Project Management, Sales, Trade Shows, Budgets, Email Marketing, Online Marketing, Program Management, Marketing Strategy, Media Relations, Training, Business Strategy, Project Planning, Customer Service, Social Networking, Corporate Branding, Direct Marketing, Web Content, Integrated Marketing, Newsletters, Online Advertising, Digital Marketing
Education
Gonzaga University 2011 — 2014
Master of Arts (M.A.), Communication Studies and Leadership
University of Houston 2005 — 2007
Bachelor of Arts, Public Relations and Political Science
Blossoming Baby 4-D Ultrasound Studio June 2010 - Present
Carenet Healthcare Services 2012 - 2012
Diabetes and Endocrinology Consultants February 2006 - February 2010
Skills
Research, Clinical Research, Healthcare, Public Health, 3D, Ultrasound, Nursing, Hospitals, Clinical Trials, Microsoft Office, Healthcare Management, Public Speaking, Microsoft Excel
Education
East Carolina University 2006 — 2008
Bachelor of Science, Nursing
Craven Community College 2003 — 2005
Associate of Science, Nursing - Registered Nurse
Mary Kay Cosmetics August 1995 - Present
Carenet Healthcare Services November 2008 - April 2010
CHRISTUS Health 2000 - 2004
Education
The University of Texas Health Science Center at San Antonio 1983 — 1986
BSN, Registered Nursing/Registered Nurse
Carenet Healthcare Services January 2009 - Present
Citibank October 2006 - January 2009
West Business Services 1997 - 2006
Enterprise Rent-A-Car 1989 - 1996
Skills
Medicaid, Managed Care, Medicare, Healthcare Management, Team Building, Leadership, Business Development, Process Improvement, Sales Operations, Call Centers, Sales, Healthcare, HIPAA, B2B, Training, Customer Satisfaction, Strategic Planning, Contract Negotiation, Cross-functional Team..., Hospitals, Strategic Partnerships, Healthcare Industry, Salesforce.com, Call Center, Sales Management, Account Management, Business Analysis, Customer Experience, Health Policy, Customer Service, Marketing, Cold Calling, Vendor Management, Marketing Strategy, Customer Retention, Direct Sales, Management, Sales Process, Team Leadership, Selling, Client Development, New Business Development, Operations Management, Health Insurance, Solution Selling, Insurance, Program Management, Project Management, Coaching, Healthcare Information...
Education
Texas A&M University-Kingsville 1983 — 1988
BBA, Marketing
WB Ray High School
USAA June 2012 - Present
Carenet Healthcare Services May 2009 - May 2012
Valero Energy Corporation March 1990 - March 2009
Skills
Tax Controversy, Tax Returns, Fixed Assets, Corporate Tax, Research and..., Tax Accounting, Accounting, General Ledger, Income Tax, Auditing, Financial Statements, Bookkeeping, Journal Entries, Account Reconciliation, QuickBooks, Accounts Payable, Accounts Receivable
Education
The University of Texas at San Antonio
BBA, Accounting
Carenet Healthcare Services May 2014 - Present
Omnicare Pharmacy April 2010 - Present
EPIC Super User September 2009 - Present
Omnicare June 2010 - April 2014
White-Boes Plaza Apartments June 2011 - August 2013
Promedica Healthcare Systems 2012 - 2012
Cincinnati Children's Hospital Medical Center June 2006 - August 2010
Cincinnati Children’s Hospital Medical Center September 2008 - April 2010
Cincinnati Children’s Hospital Medical Center August 2007 - August 2008
Skills
Higher Education, Fundraising, Non-profits, Customer Service..., Epic Superuser
Education
Walden University 2013 — 2016
Master of Health Information, Health Services Administration, 3.9
University of Toledo 2010 — 2012
Certificate of Health Information Management, Health Information Management, 3.4
Baldwin-Wallace College 1999 — 2003
Bachelor's of Music (B.M.), Music Therapy/Therapist
Carenet Healthcare Services July 2010 - Present
Coventry Health Care August 2008 - December 2009
Education
Drake University 1980 — 1982
Brevard College 1979 — 1980
Baptist Health System School of Health Professions
RN
Mercy September 2012 - Present
Carenet Healthcare Services September 2011 - August 2012
SSM Health Care May 2005 - March 2012
Skills
Healthcare, Nursing, BLS, Critical Care, Hospitals, Inpatient, ACLS, Acute Care
Education
St. Louis Community College 2003 — 2005
Bradley University 1993 — 1997
Carenet Healthcare Services January 2015 - Present
Saint Thomas Health September 2014 - December 2014
Saint Thomas Health June 2013 - September 2014
The Recovery Ranch May 2012 - June 2013
NHC Homecare September 2011 - May 2012
Vanderbilt University Medical Center July 2010 - September 2011
Seton Family of Hospitals April 1996 - June 2010
Golden Oldies 2008 - 2008
Memorial Hermann Health System 1990 - 1996
Saint Joseph's Hospital January 1989 - January 1990
Skills
Nursing, Informatics, Hospitals, Healthcare Management, Healthcare, EMR, Critical Care, Patient Safety, Healthcare Information..., Pediatrics, Nursing Education, Physician Relations, Inpatient, BLS, Acute Care, EHR, ICU, HIPAA, Medical-Surgical, Quality Improvement, Registered Nurses, Cerner
Education
Walden University 2007 — 2011
Master of Science Nursing (MSN), Nursing Informatics
Indiana University—Purdue University Fort Wayne 1981 — 1984
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
Ancira Nissan August 2015 - Present
Courtside May 2006 - Present
Angers Basketball Club February 2015 - May 2015
Carenet Healthcare Services September 2014 - February 2015
BELFIUS MONS-HAINAUT basketball team (Belgium-Ethias League) July 2012 - June 2014
Skills
Sports, Sports Management, Athletics, Basketball, Scouting, Professional Sports, Player Development, Basketball Coaching, Athletic Training, Personal Training, Strength & Conditioning, Coaching, Sports Training, Camps, Athletic Performance, Athlete Development
Education
Missouri State University 2000 — 2005
Bachelor's degree, Hospitality and Restaurant Admission
Carenet Healthcare Services November 2010 - Present
Education
The University of Texas Health Science Center at San Antonio 1997 — 1999
BSN, Nursing
Carenet Healthcare Services July 2013 - Present
Harden Healthcare, LLC December 2012 - November 2013
Covenant Health - Fort Sanders Regional Medical Center July 2010 - January 2013
Morristown Hamblen Healthcare System July 2010 - July 2011
Quality Health Care May 2010 - August 2010
Kent Company April 1996 - July 1999
Applebee's April 1992 - March 1996
Skills
Oncology, Healthcare, Nursing, Hospitals, Treatment, Clinical Research, Critical Care, Diabetes, Healthcare Information..., Physician Relations, Home Care, Pediatrics, Healthcare Management, EHR, HIPAA, Nursing Education
Education
South College 2008 — 2010
BSN, Nursing
Pellissippi State Technical Community College10915 Hardin Valley Road 1992 — 1996
Associates of Applied, Science Accounting
Clinton High 1985 — 1989
High School
Maryville University of Saint Louis
Master of Science (MS), Family Practice Nurse/Nursing, 3.8
Carenet Healthcare Services November 2011 - January 2015
Ivax Pharmaceuticals 1995 - 2002
Skills
Account Management, Sales Management, Sales Operations, Business Strategy, Salesforce.com, Managed Care, New Business Development, Team Building, Financial Services, Market Analysis, Trading, Regulatory Requirements, Technical Analysis, Business Development, Sales, Marketing Strategy, Customer Service, Strategic Planning, Coaching, Process Improvement, Healthcare, Leadership
Education
Florida International University
Bachelor of Arts (B.A.), Economics
Jamaica College
Eye Care Centers of America, Inc. July 2011 - Present
Carenet Healthcare Services July 2010 - June 2011
West Telemarketing June 2005 - July 2010
Skills
Active Directory, Terminal Services
Education
Southern Methodist University
Aetna August 2012 - March 2014
Carenet Healthcare Services July 2011 - March 2012
Executive Health Resources June 2009 - May 2011
GENEX SERVICES, INC May 2008 - May 2009
International SOS November 2006 - May 2008
BAYADA, VISITING NURSE ASSOCIATION, LTD December 2005 - November 2006
NAZARETH HOSPITAL January 2001 - August 2005
EINSTEIN HEALTH CARE February 1999 - February 2000
Oxford Health Plans March 1997 - January 1999
PHILADELPHIA HEALTH ASSOCIATES June 1992 - January 1997
Skills
Triage, Microsoft Office, Case Management, Nursing, Healthcare, Critical Care, Inpatient, Pediatrics, Home Care, Medicine, ICU, Medical Records, Surgery, Internal Medicine, Neurology, Psychiatry
Education
LASALLE UNIVERSITY
Frankford Hospital School of Nursing 1979 — 1982
Associates and Diploma, Nursing
Penn State University 1979 — 1982
Associates Degree, Liberal Arts and Sciences/Liberal Studies
Accenture March 2013 - December 2013
Carenet Healthcare Services May 2011 - October 2012
TGI FRIDAYS INC September 2009 - March 2011
TGI FRIDAYS INC September 2009 - March 2011
Chase bank - Texas June 2007 - February 2009
Chase bank - Texas June 2007 - February 2009
Wells Fargo - Texas August 2001 - January 2006
washington mutual - Texas March 2004 - February 2005
washington mutual - Texas March 2004 - February 2005
Wells Fargo - Texas August 2001 - January 2005
Education
Kaplan University
1; No
Occupational
The state of Texas
Thomas Jefferson High school
High School Diploma/GED
Taking time to travel November 2012 - Present
Carenet Healthcare Services February 2007 - November 2012
Carenet Healthcare Services February 2007 - November 2012
Skills
Healthcare Management, Patient Safety, Telephony, Telephone Triage, Computer Proficiency, Direct Patient Care, Communication, Have worked in ED,...
Education
UTMB 1977 — 1979
BSN, Registered Nursing/Registered Nurse
Southwest Texas State University 1975 — 1977
Reformed Logic January 2015 - Present
iHeartMedia, Inc. April 2014 - December 2014
BioBridge Global March 2013 - April 2014
The Scooter Store March 2012 - March 2013
Trinity Millennium Group 2011 - 2012
HCA 2009 - 2011
Carenet Healthcare Services 2007 - 2009
Clear Channel Communications 2006 - 2007
Skills
ASP.NET, C#, Agile Methodologies, ASP.NET MVC, Scrum, Microsoft SQL Server, TFS, Visual Studio, SQL, OOP, .NET, Software Development, Git, Github, Design Pa, SSRS, HTML 5, Database Design, JavaScript, Android, Architecture, jQuery, Web Services, Crystal Reports, IIS, Object Oriented Design, Web Applications, SDLC, SSIS, Agile Project Management, XML, CSS, REST, Enterprise Architecture, T-SQL, PHP, Software Design, WPF, WCF, LINQ, Web Development, Software Project..., Requirements Analysis, SOAP, Linux, VBScript, Mobile Applications, HTML, Visio, SharePoint
Education
Temple University 1990 — 1993
B.A., Communications
Carenet Healthcare Services November 2010 - Present
Skills
Healthcare, Healthcare Management, Medicare, Nursing, Managed Care, Coaching, Health Insurance, Call Center, Insurance, Public Speaking, Team Building, Customer Service, Leadership, Account Management, Data Analysis, Process Improvement, Non-profits, Fundraising, Project Management, New Business Development, Disease Management, Strategic Planning
Education
University of Oklahoma 1992 — 1994
BSN
USAA September 2014 - Present
Carenet Healthcare Services May 2011 - Present
Medical Technologies August 2009 - March 2010
ValPak of South Puget Sound October 2008 - March 2009
Comcast June 2000 - May 2008
St Joseph Home Health Care Services January 1991 - April 1994
Skills
Sales Management, Account Management, Consultative Selling, New Business Development, Customer Relations, Public Speaking, Customer Service, Problem Solving, Selling, Cold Calling, Sales Support, Writing, Microsoft Office, PowerPoint, Mentoring, Coaching, Team Building, Event Planning, Word, Outlook, Excel, Territory, Health, Creative Problem Solving
Education
University of Houston
BA, English
USAA October 2013 - Present
Carenet Healthcare Services June 2009 - October 2013
Skills
HIPAA, Process Improvement, Healthcare, Call Centers, Medicare, Medicaid, Health Insurance, Healthcare Industry, Healthcare Consulting, Employee Benefits, Insurance, Team Building, Customer Service, Patient Advocacy, Training, Coaching, Policy, Strategic Planning, Claim, Human Resources, PPO, HMO, Healthcare Management, Managed Care, Healthcare Information..., Hospitals
Education
John Jay High School 1990 — 1993
Winston Churchill High School 1990 — 1993
Texas A&M University
Carenet Healthcare Services September 2012 - April 2014
USAA 1986 - 2009
US Navy Reserve April 1982 - June 1996
US Navy June 1975 - April 1982
Skills
Retirement Planning, Mutual Funds, Retirement, Fixed Annuities, Wealth Management, Series 63, Strategic Financial..., Asset Allocation, Investments, Underwriting, Banking, Securities, Mortgage Lending, Credit, Investment Advisory, Financial Advisory, IRAs, Life Insurance
Education
The University of Texas at San Antonio 1986 — 1989
MBA, Management
Miami University
Bachelor of Arts (B.A.)
Carenet Healthcare Services March 2012 - Present
Globalscape, Inc. April 2008 - April 2012
Skills
C#, Web Services, ASP.NET, Agile Methodologies, .NET, Visual Studio, JavaScript, C++, Java, Linux, Ruby on Rails, Android Development, SQL, IIS, XML
Education
Colorado Technical University 1996 — 2000
BS, Computer Science
Extended Home Care October 2012 - Present
Carenet Healthcare Services September 2011 - June 2012
Education
Touro College 2011 — 2014
Bachelor of Science (BS), Biology, General
Carenet Healthcare Services September 2012 - August 2013
Accounting Clerk for Saint Anthonys Hotel June 2009 - December 2011
Skills
Customer Service, Accounting, Medical Assisting, Data Analysis, Data Entry
Education
ITT Technical Institute-San Antonio 2012 — 2014
Health Dialog July 2011 - October 2012
Vitas Innovative Hospice Care March 2011 - July 2011
Carenet Healthcare Services July 2010 - March 2011
Health Dialog June 2008 - July 2010
UnitedHealth Group August 2003 - March 2008
Kindred Healthcare May 2001 - September 2003
Skills
Symptom triage, Decision Support, Diabetes, Asthma, COPD, CAD, Heart Failure, Microsoft Word, Microsoft Excel, Microsoft Office, Wound Care, Critical Care, Clinical Research
Education
Trinity Valley Community College 1991 — 1993
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Eastfield College 1988 — 1991
None, General Studies
Carenet Healthcare Services March 2012 - Present
USAA January 2011 - November 2011
Carlson Wagonlit / SatoTravel INC August 1999 - November 2009
Skills
Healthcare, Medicare, Healthcare Management, HIPAA, Health Insurance, Managed Care, Healthcare Information..., Hospitals, Call Centers, Leadership, Process Improvement, Software Documentation, Team Building, Training, Insurance, Employee Benefits, Data Analysis
Education
University of Texas Health Science Center at San Antonio 2007 — 2007
Not Completed, Occupational Therapy/Therapist
The University of Texas at San Antonio 1997 — 2001
Science, Biology / Allied Health Sciences
Wayland Baptist University San Antonio TX
Carenet Healthcare Services February 2012 - Present
Carenet Healthcare Services February 2011 - Present
Skills
Healthcare, HIPAA, Call Centers, Medicare, Medicaid, Managed Care, Case Management, Healthcare Information..., Health Insurance, Healthcare Management, Leadership, Customer Service, Coaching, Process Improvement, Team Building, Hospitals, Account Management, Nonprofits, Public Speaking
Education
Ashford University 2009 — 2011
BS, Criminal Justice/Law Enforcement Administration
Carenet Healthcare Services June 2014 - Present
North Carolina Baptist Hospital June 2005 - May 2014
Hugh Chatham Memorial Hospital July 2003 - June 2005
FirmLogic November 2000 - July 2003
Skills
Accounting, PeopleSoft Financial, Process Improvement, Financial Reporting, PeopleSoft, SEC filings, Accounts Payable, GAAP, General Ledger, Budgets, Business Process..., ERP, Financial Accounting, Internal Controls
Education
High Point University 1992 — 1994
Bachelor of Science (BS), Accounting and Business/Management
Surry Community College 1990 — 1992
Associate of Science (A.S.), Accounting
Carenet Healthcare Services July 2011 - Present
Skills
Cold Calling, Selling, Healthcare, Account Management, Managed Care, Team Building, Sales Operations, Leadership, Sales, Customer Retention
Education
Santa Clara University 1982 — 1987
Bachelor of Science in Sociology
Marymount Palos Verdes Junior College 1981 — 1984
AA
IBEX Global January 2015 - August 2015
Carenet Healthcare Services August 2013 - November 2014
Transcom March 2011 - April 2013
Goodwill Industries of San Antonio September 2008 - January 2011
Skills
Management, Microsoft Office, Customer Service, Sales, Team Leadership, Program Management, Leadership, Microsoft Word, Marketing, Project Management, New Business Development, Training, Account Management
Education
Concordia University Texas 2014 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Navarro Academy 2001 — 2001
GED, Basic
Carenet Healthcare Services February 2014 - Present
Bangkok Royal January 2013 - January 2014
Education
Baylor University 2008 — 2013
Bachelor of Arts (B.A.), Biology, General
UnitedHealth Group June 2014 - Present
Carenet Healthcare Services November 2013 - June 2014
CSL September 2012 - December 2012
West Corporation June 2010 - July 2011
Skills
Customer Service, Microsoft Word, Sales, Microsoft Excel, Insurance, Software Documentation, Research, PowerPoint, Microsoft Office, Receptionist Duties, Medical Terminology, Dental Insurance, Multi-line Phone, Skilled Multi-tasker, Data Entry, Call Centers
Education
Kaplan University 2014 — 2015
Medical Office Assistant/Specialist
The University of Texas at San Antonio 2008 — 2010
Community Health and Preventive Medicine
Carenet Healthcare Services January 2014 - April 2015
Education
San Antonio College 2013 — 2015
Associate of Arts (A.A.), GPA 3.95