Transcom Company
Industry: Company
DescriptionTranscom WorldWide AB is a "global customer experience specialist", i.e. a debt collection agency, providing customer care, sales, technical support and collections services through an extensive network of contact centers and work-at-home agents. Headquarters: Sweden Founded: 1995 Type of business: Public (Nasdaq Stockholm, ticker: TWW, ISIN SE0006168316) Subsidiaries: Awesome OS, Transcom Worldwide Spa,
Transcom List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Transcom. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Transcom Salaries. You can even request information on how much does Transcom pay if you want to. Learn about salaries, pros and cons of working for Transcom directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
236 Transcom employees in database. Find out everything there's to know about Transcom employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Transcom Employees
Employee
Years
Job
Industry
Mandy Marye Mandy Marye's Transcom Experience July 2007 - January 2012
Job Human Resources Manager at ARAMARK Remote Workplace Services
Industry Facilities Services
Experience
Aramark February 2012 - Present
Transcom July 2007 - January 2012
Target December 2003 - May 2007
Skills
Employee Relations, Succession Planning, Onboarding, Labor Relations, Hiring, Human Resources, Performance Management, New Hire Orientations, Recruiting, FMLA
Education
Louisiana State University 1999 — 2003
Business Administration and Management, General
Aramark February 2012 - Present
Transcom July 2007 - January 2012
Target December 2003 - May 2007
Skills
Employee Relations, Succession Planning, Onboarding, Labor Relations, Hiring, Human Resources, Performance Management, New Hire Orientations, Recruiting, FMLA
Education
Louisiana State University 1999 — 2003
Business Administration and Management, General
Júlia Dóczi Júlia Dóczi's Transcom Experience May 2015 - Present
Job Global IT Bid and Implementation Manager at Transcom
Industry Information Technology and Services
Experience
Transcom May 2015 - Present
IBM Hungary February 2014 - May 2015
IBM Global Business Services April 2011 - January 2014
ExxonMobil May 2010 - September 2010
Budapest.no July 2008 - January 2010
Skills
Project Management, Bid Pricing, Outsourcing, English, German, Team Leadership, Account Management, Management, Global Delivery, Value Propositions, Change Management, Business Process, Workflow Management, Employee Training, Sales Management, Sales Operations, Lean Six Sigma, Team Management
Education
Norges teknisk-naturvitenskapelige universitet / Norwegian University of Science and Technology (NTNU) 2010 — 2010
Norwegian Language and Literature
Eötvös Loránd Tudományegyetem 2003 — 2009
Master of Arts (MA), Scandinavian Languages, Literatures, and Linguistics
Transcom May 2015 - Present
IBM Hungary February 2014 - May 2015
IBM Global Business Services April 2011 - January 2014
ExxonMobil May 2010 - September 2010
Budapest.no July 2008 - January 2010
Skills
Project Management, Bid Pricing, Outsourcing, English, German, Team Leadership, Account Management, Management, Global Delivery, Value Propositions, Change Management, Business Process, Workflow Management, Employee Training, Sales Management, Sales Operations, Lean Six Sigma, Team Management
Education
Norges teknisk-naturvitenskapelige universitet / Norwegian University of Science and Technology (NTNU) 2010 — 2010
Norwegian Language and Literature
Eötvös Loránd Tudományegyetem 2003 — 2009
Master of Arts (MA), Scandinavian Languages, Literatures, and Linguistics
Beata Kiss's Transcom Experience 2005 - 2008
Job at
Industry Information Technology and Services
Experience
ITSH Services T-Systems 2015 - Present
Hewlett-Packard February 2014 - Present
Hewlett-Packard November 2011 - January 2014
EDS 2008 - 2011
Transcom 2005 - 2008
Skills
Blind Typewriting in..., •Well-developed..., Psychological assistant, language exam of high..., professional...
Education
Károli Gáspár Református Egyetem 2010 — 2013
Bachelor's Degree, Psychology
Budapest Business School 2003 — 2008
Bachelor's Degree, commerce and marketing
ITSH Services T-Systems 2015 - Present
Hewlett-Packard February 2014 - Present
Hewlett-Packard November 2011 - January 2014
EDS 2008 - 2011
Transcom 2005 - 2008
Skills
Blind Typewriting in..., •Well-developed..., Psychological assistant, language exam of high..., professional...
Education
Károli Gáspár Református Egyetem 2010 — 2013
Bachelor's Degree, Psychology
Budapest Business School 2003 — 2008
Bachelor's Degree, commerce and marketing
Csilla Kuti Csilla Kuti's Transcom Experience April 2007 - December 2009
Job german as foreign language teacher
Industry Primary/Secondary Education
Experience
MNÁMK September 2011 - Present
Allegro Group Hungary January 2010 - August 2011
transcom April 2007 - December 2009
Skills
German, Microsoft Office, Customer Service, Call Centers, Teamwork, Training, Coaching, English
Education
Eötvös Loránd University 2004 — 2009
Master's Degree, Germanic Languages, Literatures, and Linguistics
MNÁMK September 2011 - Present
Allegro Group Hungary January 2010 - August 2011
transcom April 2007 - December 2009
Skills
German, Microsoft Office, Customer Service, Call Centers, Teamwork, Training, Coaching, English
Education
Eötvös Loránd University 2004 — 2009
Master's Degree, Germanic Languages, Literatures, and Linguistics
Sándor Csaby Sándor Csaby's Transcom Experience July 2014 - March 2015
Job
Industry
Experience
Ministry of National Development March 2015 - Present
Transcom July 2014 - March 2015
Grund Hostel February 2011 - November 2011
FIDESZ KDNP September 2008 - February 2009
Skills
European Union, Public Policy, EU Competition Law, Environmental Issues, International Relations, Intercultural..., European Law, Political Science, Local Government, Government, Regional Development
Education
Pázmány Péter Katolikus Egyetem 2013 — 2015
Master's degree, European and International Administration
Eötvös Loránd Tudományegyetem 2004 — 2010
Masters Degree, Political Science, Msc
Ministry of National Development March 2015 - Present
Transcom July 2014 - March 2015
Grund Hostel February 2011 - November 2011
FIDESZ KDNP September 2008 - February 2009
Skills
European Union, Public Policy, EU Competition Law, Environmental Issues, International Relations, Intercultural..., European Law, Political Science, Local Government, Government, Regional Development
Education
Pázmány Péter Katolikus Egyetem 2013 — 2015
Master's degree, European and International Administration
Eötvös Loránd Tudományegyetem 2004 — 2010
Masters Degree, Political Science, Msc
Szilágyi Alexandra Szilágyi Alexandra's Transcom Experience March 2013 - July 2013
Job French speaking CSR
Industry Telecommunications
Experience
Transcom March 2013 - July 2013
Switzerland August 2012 - March 2013
Eötvös Loránd University May 2012 - July 2012
Skills
Institutional..., Assistant Work, Administrative..., Microsoft Office, Internet, Web 2.0, E-mailers, French, Blogging, Customer Service
Education
Penta Unio 2013 — 2014
Accounting and Finance
Atalanta Business School 2010 — 2012
OKJ, Communication, higher vocational training
Eötvös Loránd Tudományegyetem 2008 — 2012
Bachelor's degree, Pedagogy, Kindergarten teacher
Transcom March 2013 - July 2013
Switzerland August 2012 - March 2013
Eötvös Loránd University May 2012 - July 2012
Skills
Institutional..., Assistant Work, Administrative..., Microsoft Office, Internet, Web 2.0, E-mailers, French, Blogging, Customer Service
Education
Penta Unio 2013 — 2014
Accounting and Finance
Atalanta Business School 2010 — 2012
OKJ, Communication, higher vocational training
Eötvös Loránd Tudományegyetem 2008 — 2012
Bachelor's degree, Pedagogy, Kindergarten teacher
Balint Nagy-Szakal Balint Nagy-Szakal's Transcom Experience February 2009 - August 2011
Job Service Centre Technology Administrator at BP
Industry Outsourcing/Offshoring
Experience
BP October 2011 - Present
Transcom February 2009 - August 2011
Transcom January 2005 - January 2009
Transcom October 2003 - January 2005
Skills
Customer Service, Call Centers, Call Center, ITIL v3 Foundations..., Change Management, Siebel, Genesys, Cisco IP Telephony..., Incident Handling
Education
Corvinus University of Budapest 2006 — 2010
Bachelor of Science (BSc), Business Information Systems
SZÁMALK 2002 — 2004
OKJ, Multimedia Developer
BP October 2011 - Present
Transcom February 2009 - August 2011
Transcom January 2005 - January 2009
Transcom October 2003 - January 2005
Skills
Customer Service, Call Centers, Call Center, ITIL v3 Foundations..., Change Management, Siebel, Genesys, Cisco IP Telephony..., Incident Handling
Education
Corvinus University of Budapest 2006 — 2010
Bachelor of Science (BSc), Business Information Systems
SZÁMALK 2002 — 2004
OKJ, Multimedia Developer
Vytautas Bukavinas's Transcom Experience June 2009 - June 2010
Job Customer Success Advisor at Falcon Social
Industry Public Relations and Communications
Experience
Falcon Social July 2015 - Present
Falcon Social January 2015 - July 2015
Falcon Social October 2013 - January 2015
PingOut January 2013 - August 2014
FALCON Social June 2013 - October 2013
Abercrombie & Fitch May 2012 - November 2012
ADtomic Communications October 2011 - May 2012
Blue Bridge Code November 2010 - September 2011
Blue Bridge February 2010 - December 2010
Transcom June 2009 - June 2010
Skills
Marketing Communications, Marketing Strategy, Social Media, Corporate Communications, Destination Branding, Sales, CRM, Business Development, Project Management, Consulting, SaaS, Competitive Analysis, Management, Strategic Communications, Customer Experience, Social Media Marketing, Public Relations, Product Management, B2B, E-commerce, Team Management, Internal Communications, Negotiation, Analysis, Customer Satisfaction, Online Marketing
Education
Aarhus Universitet 2010 — 2012
Master of Arts, Corporate Communication
Studieskolen 2012 — 2013
Danish Education 3
Vilniaus Universitetas 2006 — 2010
Bachelor, Information Management
Haute Ecole Libre du Hainaut Occidental 2008 — 2009
Communication
Alytaus Dzūkijos vidurinė mokykla 1996 — 2006
High School Diploma
Falcon Social July 2015 - Present
Falcon Social January 2015 - July 2015
Falcon Social October 2013 - January 2015
PingOut January 2013 - August 2014
FALCON Social June 2013 - October 2013
Abercrombie & Fitch May 2012 - November 2012
ADtomic Communications October 2011 - May 2012
Blue Bridge Code November 2010 - September 2011
Blue Bridge February 2010 - December 2010
Transcom June 2009 - June 2010
Skills
Marketing Communications, Marketing Strategy, Social Media, Corporate Communications, Destination Branding, Sales, CRM, Business Development, Project Management, Consulting, SaaS, Competitive Analysis, Management, Strategic Communications, Customer Experience, Social Media Marketing, Public Relations, Product Management, B2B, E-commerce, Team Management, Internal Communications, Negotiation, Analysis, Customer Satisfaction, Online Marketing
Education
Aarhus Universitet 2010 — 2012
Master of Arts, Corporate Communication
Studieskolen 2012 — 2013
Danish Education 3
Vilniaus Universitetas 2006 — 2010
Bachelor, Information Management
Haute Ecole Libre du Hainaut Occidental 2008 — 2009
Communication
Alytaus Dzūkijos vidurinė mokykla 1996 — 2006
High School Diploma
Aaron Johnston's Transcom Experience May 2015 - Present
Job Senior IT Project Manager, North America at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom May 2015 - Present
Diamond Resources Co December 2011 - May 2015
EW Defense Systems August 2001 - December 2011
Skills
Project Management, SharePoint, Vendor Management, Windows Server, Microsoft Exchange, Microsoft SQL Server, VMware, Avaya IP Telephony, VoIP, Microsoft Office, Network Administration, Active Directory, VPN, VLAN, Firewalls, Information Security, Information Security..., Network Security, Computer Security, Security, Information Assurance, Disaster Recovery
Education
Michigan State University - The Eli Broad College of Business 2015 — 2017
Master of Science (MS), Management, Strategy, and Leadership
University of Phoenix 2007 — 2009
BS, Information Technology and Information Systems Security
Transcom May 2015 - Present
Diamond Resources Co December 2011 - May 2015
EW Defense Systems August 2001 - December 2011
Skills
Project Management, SharePoint, Vendor Management, Windows Server, Microsoft Exchange, Microsoft SQL Server, VMware, Avaya IP Telephony, VoIP, Microsoft Office, Network Administration, Active Directory, VPN, VLAN, Firewalls, Information Security, Information Security..., Network Security, Computer Security, Security, Information Assurance, Disaster Recovery
Education
Michigan State University - The Eli Broad College of Business 2015 — 2017
Master of Science (MS), Management, Strategy, and Leadership
University of Phoenix 2007 — 2009
BS, Information Technology and Information Systems Security
Tamas Fenyvesi Tamas Fenyvesi's Transcom Experience October 2007 - October 2008
Job System engineer at RelNet Technology Ltd.
Industry Information Technology and Services
Experience
RelNet Technology Ltd. November 2011 - Present
MagiCom Budapest - London July 2010 - November 2011
Knorr-Bremse October 2008 - December 2009
Transcom October 2007 - October 2008
Mezőgazdasági és Vidékfejlesztési Hivatal April 2002 - September 2007
Skills
Firewalls, DHCP, Network Security, Networking, Juniper Switches, JUNOS, Fortinet, English, Windows, Extreme Environments, Sophos, McAfee, CCNA, Active Directory, VMware ESX, Cisco Technologies, Teaching, Microsoft Office, Acronis True Image, DNS, TCP/IP, VPN, Acronis, WiFi, SRX, Linux, Ubuntu, JNCIP, Juniper JNCIA, Juniper Technologies, JNCIS, Extreme Networks, Acronis Access, ACE, ACE Certified Personal..., FCNSA, FCNSP, Juniper Firewall, Fortigate
Education
Budapesti Gazdasági Főiskola 2002 — 2004
Economist engineer, Accounting and Finance
Budapesti Műszaki Főiskola 1997 — 2000
Bachelor of Engineering (BE), Telecommunications Engineering
RelNet Technology Ltd. November 2011 - Present
MagiCom Budapest - London July 2010 - November 2011
Knorr-Bremse October 2008 - December 2009
Transcom October 2007 - October 2008
Mezőgazdasági és Vidékfejlesztési Hivatal April 2002 - September 2007
Skills
Firewalls, DHCP, Network Security, Networking, Juniper Switches, JUNOS, Fortinet, English, Windows, Extreme Environments, Sophos, McAfee, CCNA, Active Directory, VMware ESX, Cisco Technologies, Teaching, Microsoft Office, Acronis True Image, DNS, TCP/IP, VPN, Acronis, WiFi, SRX, Linux, Ubuntu, JNCIP, Juniper JNCIA, Juniper Technologies, JNCIS, Extreme Networks, Acronis Access, ACE, ACE Certified Personal..., FCNSA, FCNSP, Juniper Firewall, Fortigate
Education
Budapesti Gazdasági Főiskola 2002 — 2004
Economist engineer, Accounting and Finance
Budapesti Műszaki Főiskola 1997 — 2000
Bachelor of Engineering (BE), Telecommunications Engineering
Gergely Zágoni-Bogsch's Transcom Experience October 2012 - November 2012
Job Founder at Zagper
Industry Translation and Localization
Experience
Országgyűlési Könyvtár/Library of the Hungarian Parliament April 2015 - Present
Zagper October 2013 - September 2014
Transcom October 2012 - November 2012
Skills
Translation, Interpreting, Dutch, Proofreading, Northern-Ireland, Modern History, English language skills, Sociolinguistics, Foreign Languages, Linguistics, Intercultural...
Education
Technical University of Budapest 2012 — 2014
Language Interpretation and Translation
ELTE BTK 2009 — 2013
Dutch/Flemish Language and Literature
ELTE BTK 2005 — 2012
Master of Arts (M.A.), History
ELTE BTK 2005 — 2012
Dutch Studies
Eötvös József Secondary School 2001 — 2005
Országgyűlési Könyvtár/Library of the Hungarian Parliament April 2015 - Present
Zagper October 2013 - September 2014
Transcom October 2012 - November 2012
Skills
Translation, Interpreting, Dutch, Proofreading, Northern-Ireland, Modern History, English language skills, Sociolinguistics, Foreign Languages, Linguistics, Intercultural...
Education
Technical University of Budapest 2012 — 2014
Language Interpretation and Translation
ELTE BTK 2009 — 2013
Dutch/Flemish Language and Literature
ELTE BTK 2005 — 2012
Master of Arts (M.A.), History
ELTE BTK 2005 — 2012
Dutch Studies
Eötvös József Secondary School 2001 — 2005
Brian Hester Brian Hester's Transcom Experience September 2009 - May 2010
Job Site Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2015 - Present
Convergys February 2012 - January 2015
T-Mobile January 2011 - February 2012
Transcom September 2009 - May 2010
Sears Holdings Corporation April 2009 - September 2009
MyMail Technology, LLC October 2007 - March 2009
Sitel October 2005 - October 2007
Sitel June 2003 - October 2005
Sitel August 2000 - June 2003
Sitel July 1998 - August 2000
Skills
Operations Management, Workforce Management, Call Center Development, Customer Experience, Call Center, CRM, BPO, Customer Satisfaction, Management, Team Building, Training, Recruiting, Team Leadership, Leadership, Customer Retention, Call Centers, Coaching, Employee Engagement, Forecasting, Analysis, Vendor Management, Change Management, Business Planning, Outsourcing, Strategic Planning, Process Improvement, Account Management, Performance Management, Hiring, Team Management, Contact Centers, Sales, Inbound Marketing, Start-ups, Service Delivery, Networking, Leadership Development, Customer Service, Business Process..., Telemarketing, Marketing, Cross-functional Team..., Telecommunications, Time Management, Contact Center..., Avaya, Offshoring, IEX, ACD, IVR
Education
Austin Community College
Convergys January 2015 - Present
Convergys February 2012 - January 2015
T-Mobile January 2011 - February 2012
Transcom September 2009 - May 2010
Sears Holdings Corporation April 2009 - September 2009
MyMail Technology, LLC October 2007 - March 2009
Sitel October 2005 - October 2007
Sitel June 2003 - October 2005
Sitel August 2000 - June 2003
Sitel July 1998 - August 2000
Skills
Operations Management, Workforce Management, Call Center Development, Customer Experience, Call Center, CRM, BPO, Customer Satisfaction, Management, Team Building, Training, Recruiting, Team Leadership, Leadership, Customer Retention, Call Centers, Coaching, Employee Engagement, Forecasting, Analysis, Vendor Management, Change Management, Business Planning, Outsourcing, Strategic Planning, Process Improvement, Account Management, Performance Management, Hiring, Team Management, Contact Centers, Sales, Inbound Marketing, Start-ups, Service Delivery, Networking, Leadership Development, Customer Service, Business Process..., Telemarketing, Marketing, Cross-functional Team..., Telecommunications, Time Management, Contact Center..., Avaya, Offshoring, IEX, ACD, IVR
Education
Austin Community College
Wesley Woods Wesley Woods's Transcom Experience March 2015 - Present
Job Human Resources Recruiter at Transcom
Industry Human Resources
Experience
Transcom March 2015 - Present
CarMax April 2011 - Present
US Army September 2012 - August 2014
US Army August 2009 - August 2012
US Army August 2007 - August 2009
Skills
HUMAN RESOURCES &..., TARGETED TALENT..., EMPLOYEE TRAINING &..., Security Clearance, Army, Force Protection, Leadership, Military, Military Operations, Military Experience, Military Training, Weapons, Operational Planning, DoD, Command, Military Logistics, Policy, Training
Education
Liberty University 2011 — 2012
Bachelor of Science (B.S.), Business/Health Science
Wayland Baptist University 2006 — 2006
General Studies
Transcom March 2015 - Present
CarMax April 2011 - Present
US Army September 2012 - August 2014
US Army August 2009 - August 2012
US Army August 2007 - August 2009
Skills
HUMAN RESOURCES &..., TARGETED TALENT..., EMPLOYEE TRAINING &..., Security Clearance, Army, Force Protection, Leadership, Military, Military Operations, Military Experience, Military Training, Weapons, Operational Planning, DoD, Command, Military Logistics, Policy, Training
Education
Liberty University 2011 — 2012
Bachelor of Science (B.S.), Business/Health Science
Wayland Baptist University 2006 — 2006
General Studies
Yollie Pascarella's Transcom Experience September 2014 - August 2015
Job High Energy, ResultsDriven Executive: Strategy Development, Innovation, Employee Engagement Expert
Industry Telecommunications
Experience
Transcom September 2014 - August 2015
Globalscape, Inc. October 2013 - September 2014
BPO May 2012 - September 2013
AT&T October 2010 - April 2012
AT&T August 2007 - March 2011
AT&T March 2002 - July 2007
AT&T 2000 - 2002
AT&T 1982 - 2000
Skills
Strategic Planning, Marketing Strategy, Coaching, DSL, Telecommunications, Contract Negotiation, Call Center, Product Management, Call Centers, Product Development, Vendor Management, Customer Service, Direct Sales, Management, Strategic Partnerships, Sales, Customer Experience, New Business Development, Marketing, Wireless, Strategy, Leadership, Start-ups, Team Leadership, Program Management, Team Building
Education
Amberton University 1985 — 1989
BS & MBA, Business, Management, Marketing, and Related Support Services
Thomas Jefferson High School 1974 — 1977
HS, High School Education
Transcom September 2014 - August 2015
Globalscape, Inc. October 2013 - September 2014
BPO May 2012 - September 2013
AT&T October 2010 - April 2012
AT&T August 2007 - March 2011
AT&T March 2002 - July 2007
AT&T 2000 - 2002
AT&T 1982 - 2000
Skills
Strategic Planning, Marketing Strategy, Coaching, DSL, Telecommunications, Contract Negotiation, Call Center, Product Management, Call Centers, Product Development, Vendor Management, Customer Service, Direct Sales, Management, Strategic Partnerships, Sales, Customer Experience, New Business Development, Marketing, Wireless, Strategy, Leadership, Start-ups, Team Leadership, Program Management, Team Building
Education
Amberton University 1985 — 1989
BS & MBA, Business, Management, Marketing, and Related Support Services
Thomas Jefferson High School 1974 — 1977
HS, High School Education
Yedno Chean's Transcom Experience August 2008 - September 2009
Job Student at Humber College
Industry Information Technology and Services
Experience
Querencia Media May 2015 - Present
Autoneum Holding AG November 2013 - May 2014
Lansol Technologies March 2012 - May 2012
Taco Bell January 2011 - May 2012
Transcom August 2008 - September 2009
Transcom August 2008 - December 2008
Skills
Customer Service, Mac, Adobe Creative Suite, Illustrator, Packaging, InDesign, Branding & Identity, Brand Development, Graphic Design, Advertising, Corporate Branding, Direct Mail, Dreamweaver, Illustration, Adobe Acrobat, Management, Creative Direction, Graphics, Logo Design, Communication, Photoshop, Sales, Web Design, Marketing, Layout
Education
Humber College 2007 — 2015
Diploma, Visual & Digital Arts
Sheridan College 2009 — 2011
Bachelor's Degree, Illustration
Humber College 2006 — 2007
Certificate, Design Foundations
Querencia Media May 2015 - Present
Autoneum Holding AG November 2013 - May 2014
Lansol Technologies March 2012 - May 2012
Taco Bell January 2011 - May 2012
Transcom August 2008 - September 2009
Transcom August 2008 - December 2008
Skills
Customer Service, Mac, Adobe Creative Suite, Illustrator, Packaging, InDesign, Branding & Identity, Brand Development, Graphic Design, Advertising, Corporate Branding, Direct Mail, Dreamweaver, Illustration, Adobe Acrobat, Management, Creative Direction, Graphics, Logo Design, Communication, Photoshop, Sales, Web Design, Marketing, Layout
Education
Humber College 2007 — 2015
Diploma, Visual & Digital Arts
Sheridan College 2009 — 2011
Bachelor's Degree, Illustration
Humber College 2006 — 2007
Certificate, Design Foundations
Mihály Mikesy Mihály Mikesy's Transcom Experience October 2013 - January 2014
Job Accounts Payable Finance Professional at BT ROC Hungary
Industry Accounting
Experience
BT ROC Hungary January 2015 - Present
mente.hu March 2013 - Present
BT ROC Hungary January 2014 - January 2015
Transcom October 2013 - January 2014
Europe Ltd. July 2012 - September 2012
Magyar Államkincstár June 2008 - August 2008
Skills
Photoshop, InDesign, Spanish, Catalan, Business English, Economics, Teamwork, PowerPoint, Microsoft Office, German, English, Marketing Communications, Oracle R12 Financials, SAP, Accounts Payable, Microsoft Excel
Education
Budapesti Corvinus Egyetem 2009 — 2012
BA, Business Administration
BT ROC Hungary January 2015 - Present
mente.hu March 2013 - Present
BT ROC Hungary January 2014 - January 2015
Transcom October 2013 - January 2014
Europe Ltd. July 2012 - September 2012
Magyar Államkincstár June 2008 - August 2008
Skills
Photoshop, InDesign, Spanish, Catalan, Business English, Economics, Teamwork, PowerPoint, Microsoft Office, German, English, Marketing Communications, Oracle R12 Financials, SAP, Accounts Payable, Microsoft Excel
Education
Budapesti Corvinus Egyetem 2009 — 2012
BA, Business Administration
Edit Mónus's Transcom Experience January 2007 - January 2009
Job German Payroll Team Lead at IBM ISSC Hungary
Industry Human Resources
Experience
IBM ISSC Hungary August 2015 - Present
Citi February 2014 - July 2015
IBM ISSC Hungary August 2010 - February 2014
Lufthansa Systems February 2009 - August 2010
Transcom January 2007 - January 2009
Skills
German, SAP HR, Vendor Management, Payroll, Training, Linguistics, Process Improvement, Management, Coaching, PeopleSoft, Human Resources
Education
University of Hagen 2015 — 2020
Law
Eötvös Loránd Tudományegyetem 2002 — 2010
Master of Arts (MA), German Language and Literature
Gundel Károly Secondary School for Catering and Tourism 1997 — 2002
High school, Tourism - bilingual education
IBM ISSC Hungary August 2015 - Present
Citi February 2014 - July 2015
IBM ISSC Hungary August 2010 - February 2014
Lufthansa Systems February 2009 - August 2010
Transcom January 2007 - January 2009
Skills
German, SAP HR, Vendor Management, Payroll, Training, Linguistics, Process Improvement, Management, Coaching, PeopleSoft, Human Resources
Education
University of Hagen 2015 — 2020
Law
Eötvös Loránd Tudományegyetem 2002 — 2010
Master of Arts (MA), German Language and Literature
Gundel Károly Secondary School for Catering and Tourism 1997 — 2002
High school, Tourism - bilingual education
Dora Landauer Dora Landauer's Transcom Experience May 2012 - August 2013
Job service request coordinator at Unisys
Industry Outsourcing/Offshoring
Experience
Unisys August 2013 - Present
Transcom May 2012 - August 2013
Skills
Spanish, English, Technical Support, Teamwork, Customer Service, ITIL v3 Foundations..., Management, IT Outsourcing, Guided Tours, Office Administration, HR Consulting, Translation, Talent Management, Catalan, shop assistant, hardware order support, user administration, Barista, tour guide, Tourism, Email Management, Reporting
Education
Barexpert 2015 — 2015
Bachelor's degree, Bartending/Bartender, Barista
Eötvös Loránd Tudományegyetem
Bachelor's degree, Spanish and Iberian Studies
Klasszis Oktatás
tour guide
Unisys August 2013 - Present
Transcom May 2012 - August 2013
Skills
Spanish, English, Technical Support, Teamwork, Customer Service, ITIL v3 Foundations..., Management, IT Outsourcing, Guided Tours, Office Administration, HR Consulting, Translation, Talent Management, Catalan, shop assistant, hardware order support, user administration, Barista, tour guide, Tourism, Email Management, Reporting
Education
Barexpert 2015 — 2015
Bachelor's degree, Bartending/Bartender, Barista
Eötvös Loránd Tudományegyetem
Bachelor's degree, Spanish and Iberian Studies
Klasszis Oktatás
tour guide
Michael Caselman Michael Caselman's Transcom Experience November 2010 - February 2012
Job Technical Support at KIOSK Information Systems
Industry Information Technology and Services
Experience
KIOSK Information Systems May 2015 - Present
IRG Construction May 2014 - April 2015
TEKsystems May 2012 - April 2014
Transcom November 2010 - February 2012
Blockbuster Video 1999 - 2001
Blockbuster Video 1999 - 2001
Skills
Software Documentation, Internet Recruiting, MySQL, Recruiting, Talent Acquisition, Contract Recruitment, Applicant Tracking..., Technical Recruiting, Microsoft Office, JavaScript, Interviews, Customer Service, Outlook, Troubleshooting, Staff Augmentation, Networking, Vendor Management, Screening Resumes, Windows, Benefits Negotiation, Unix, Linux, System Administration, Microsoft Excel, Sourcing, Screening, Security, HTML, Active Directory, Java, Process Improvement, Human Resources, Windows Server, Microsoft Word, TCP/IP, Microsoft SQL Server, VMware, SQL, Staffing Services, Telecommunications, SharePoint, Team Leadership, Virtualization
Education
Colorado Technical University 2010 — 2012
KIOSK Information Systems May 2015 - Present
IRG Construction May 2014 - April 2015
TEKsystems May 2012 - April 2014
Transcom November 2010 - February 2012
Blockbuster Video 1999 - 2001
Blockbuster Video 1999 - 2001
Skills
Software Documentation, Internet Recruiting, MySQL, Recruiting, Talent Acquisition, Contract Recruitment, Applicant Tracking..., Technical Recruiting, Microsoft Office, JavaScript, Interviews, Customer Service, Outlook, Troubleshooting, Staff Augmentation, Networking, Vendor Management, Screening Resumes, Windows, Benefits Negotiation, Unix, Linux, System Administration, Microsoft Excel, Sourcing, Screening, Security, HTML, Active Directory, Java, Process Improvement, Human Resources, Windows Server, Microsoft Word, TCP/IP, Microsoft SQL Server, VMware, SQL, Staffing Services, Telecommunications, SharePoint, Team Leadership, Virtualization
Education
Colorado Technical University 2010 — 2012
Jeffrey Benshoff's Transcom Experience 2014 - 2014
Job Stocker, Cashier. Recovery at Dollar General
Industry Telecommunications
Experience
Transcom Telecommunications January 2015 - Present
Dollar General December 2014 - Present
Performance Assessment Liaison September 2004 - Present
West Corporation September 2004 - November 2014
Adecco Group 2014 - 2014
Transcom 2014 - 2014
Transcom 2014 - 2014
Macys October 2010 - February 2011
World Wide Tech Services 2009 - 2010
Holy Family School January 2000 - January 2004
Skills
Windows, Technical Support, Sales, Leadership, Call Centers, Microsoft Office, Program Management, Quality Assurance, Customer Experience, Telecommunications, Direct Sales, Data Entry, Team Leadership, Customer Satisfaction, Customer Service, Training, Troubleshooting, Software Documentation, Team Building, Microsoft Excel, Coaching, Customer Retention, Networking, Process Improvement
Education
Erie Institute of Technology Inc 1996 — 1997
Electronics Diploma, Electronics, C
Strong Vincent High School 1991 — 1995
High School Diploma, Academic
Strong Vincent High School 1990 — 1995
H.S. Diploma, Academeic, B
Tri-State Business Institute
Associate, Specialized Business; Computer Information Systems/Networking; Computer Information System
Transcom Telecommunications January 2015 - Present
Dollar General December 2014 - Present
Performance Assessment Liaison September 2004 - Present
West Corporation September 2004 - November 2014
Adecco Group 2014 - 2014
Transcom 2014 - 2014
Transcom 2014 - 2014
Macys October 2010 - February 2011
World Wide Tech Services 2009 - 2010
Holy Family School January 2000 - January 2004
Skills
Windows, Technical Support, Sales, Leadership, Call Centers, Microsoft Office, Program Management, Quality Assurance, Customer Experience, Telecommunications, Direct Sales, Data Entry, Team Leadership, Customer Satisfaction, Customer Service, Training, Troubleshooting, Software Documentation, Team Building, Microsoft Excel, Coaching, Customer Retention, Networking, Process Improvement
Education
Erie Institute of Technology Inc 1996 — 1997
Electronics Diploma, Electronics, C
Strong Vincent High School 1991 — 1995
High School Diploma, Academic
Strong Vincent High School 1990 — 1995
H.S. Diploma, Academeic, B
Tri-State Business Institute
Associate, Specialized Business; Computer Information Systems/Networking; Computer Information System
Pat Keays Pat Keays's Transcom Experience September 2009 - January 2010
Job Pat Keays Training Specialist
Industry Professional Training & Coaching
Experience
Self Employed Training Specialist February 2009 - Present
Transcom September 2009 - January 2010
Aditya Birla Minacs July 2005 - February 2009
Aditya Birla Minacs May 1997 - July 2005
Skills
Call Center, Training, BPO, Leadership, Workforce Management, Team Leadership, Coaching, Customer Service, Supporting Others, Great Leader, Team Management, Call Centers, Training Delivery, Leadership Development, Vendor Management, Customer Satisfaction, Team Building, Performance Management, Customer Experience, Change Management, Marketing, Human Resources, CRM, Employee Training, Telecommunications, Market Research, Teamwork, Program Management, Employee Engagement, Microsoft Office, Workshop Facilitation, Soft Skills, Employee Relations
Education
John Maxwell Certification Program 2012 — 2012
Certified Leadership Trainer, Coach and Speaker, Leadership and Coaching
Durham College 2008 — 2010
Teaching and Training Adults Certification
University of Toronto at Scarborough 1983 — 1988
Bachelor of Commerce
Self Employed Training Specialist February 2009 - Present
Transcom September 2009 - January 2010
Aditya Birla Minacs July 2005 - February 2009
Aditya Birla Minacs May 1997 - July 2005
Skills
Call Center, Training, BPO, Leadership, Workforce Management, Team Leadership, Coaching, Customer Service, Supporting Others, Great Leader, Team Management, Call Centers, Training Delivery, Leadership Development, Vendor Management, Customer Satisfaction, Team Building, Performance Management, Customer Experience, Change Management, Marketing, Human Resources, CRM, Employee Training, Telecommunications, Market Research, Teamwork, Program Management, Employee Engagement, Microsoft Office, Workshop Facilitation, Soft Skills, Employee Relations
Education
John Maxwell Certification Program 2012 — 2012
Certified Leadership Trainer, Coach and Speaker, Leadership and Coaching
Durham College 2008 — 2010
Teaching and Training Adults Certification
University of Toronto at Scarborough 1983 — 1988
Bachelor of Commerce
Adrienn Németh Adrienn Németh's Transcom Experience May 2015 - Present
Job Customer Support Representative at Transcom
Industry Marketing and Advertising
Experience
Transcom May 2015 - Present
iSteam.hu Kft. - Pazar Cuccok Webshop October 2014 - December 2014
Weblapbolt Kft. May 2014 - August 2014
Skills
Creativity Skills, Microsoft Office, Photoshop, Online Marketing, Teamwork, Creative Writing, English
Education
University of Pécs 2011 — 2015
Bachelor's Degree, Marketing
European-University Viadrina 2013 — 2014
Bachelor's Degree, Business Administration and Management, General
Transcom May 2015 - Present
iSteam.hu Kft. - Pazar Cuccok Webshop October 2014 - December 2014
Weblapbolt Kft. May 2014 - August 2014
Skills
Creativity Skills, Microsoft Office, Photoshop, Online Marketing, Teamwork, Creative Writing, English
Education
University of Pécs 2011 — 2015
Bachelor's Degree, Marketing
European-University Viadrina 2013 — 2014
Bachelor's Degree, Business Administration and Management, General
Nichole White Osborn's Transcom Experience April 2009 - Present
Job Training and Quality Manager at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom April 2009 - Present
Convergys August 2008 - April 2009
Alpine Access May 2004 - August 2008
Alpine Access May 2003 - May 2004
Skills
Performance Management, Call Center, Customer Experience, Customer Satisfaction, Training, Troubleshooting, Workforce Management, Employee Training, Quality Assurance, Call Centers, Management, Program Management, Service Delivery, Outsourcing, Recruiting, Process Improvement, Training Delivery, Inbound Marketing, Customer Service, Vendor Management, Team Management, BPO, Team Leadership, Employee Relations, Technical Support, Human Resources, Contact Centers, Operations Management, Telecommunications, CRM, Customer Retention, Leadership, Call Center Development, Business Process...
Education
Metropolitan State College of Denver 1991 — 1993
Business Administration and Management, General
Gateway High School 1987 — 1991
Transcom April 2009 - Present
Convergys August 2008 - April 2009
Alpine Access May 2004 - August 2008
Alpine Access May 2003 - May 2004
Skills
Performance Management, Call Center, Customer Experience, Customer Satisfaction, Training, Troubleshooting, Workforce Management, Employee Training, Quality Assurance, Call Centers, Management, Program Management, Service Delivery, Outsourcing, Recruiting, Process Improvement, Training Delivery, Inbound Marketing, Customer Service, Vendor Management, Team Management, BPO, Team Leadership, Employee Relations, Technical Support, Human Resources, Contact Centers, Operations Management, Telecommunications, CRM, Customer Retention, Leadership, Call Center Development, Business Process...
Education
Metropolitan State College of Denver 1991 — 1993
Business Administration and Management, General
Gateway High School 1987 — 1991
David Gribble David Gribble's Transcom Experience January 2004 - January 2008
Job All Source Intelligence Analyst
Industry Defense & Space
Experience
MacAulay-Brown April 2012 - Present
United States Air Force December 1999 - April 2012
United States Air Force January 2010 - January 2012
35 Expeditionary Airlift Squadron January 2009 - January 2009
Transcom January 2004 - January 2008
13 IS January 2002 - January 2002
Skills
Security Clearance, DoD, Air Force, Military, Intelligence Analysis, Top Secret, National Security, Military Operations, Military Experience, Defense, Intelligence, Information Assurance, Command, Force Protection, Counterterrorism, Special Operations, Briefing, Government, Reconnaissance, Afghanistan, Intelligence Community, Analysis, Active DoD Secret..., FalconView, Google Earth, C4ISR, SIGINT, Counterintelligence, HUMINT, Counterinsurgency, IMINT, Electronic Warfare, Tactics, All-Source Intelligence, ISR, Interagency Coordination, Military Training
Education
Elgin Community College 1998 — 1998
MacAulay-Brown April 2012 - Present
United States Air Force December 1999 - April 2012
United States Air Force January 2010 - January 2012
35 Expeditionary Airlift Squadron January 2009 - January 2009
Transcom January 2004 - January 2008
13 IS January 2002 - January 2002
Skills
Security Clearance, DoD, Air Force, Military, Intelligence Analysis, Top Secret, National Security, Military Operations, Military Experience, Defense, Intelligence, Information Assurance, Command, Force Protection, Counterterrorism, Special Operations, Briefing, Government, Reconnaissance, Afghanistan, Intelligence Community, Analysis, Active DoD Secret..., FalconView, Google Earth, C4ISR, SIGINT, Counterintelligence, HUMINT, Counterinsurgency, IMINT, Electronic Warfare, Tactics, All-Source Intelligence, ISR, Interagency Coordination, Military Training
Education
Elgin Community College 1998 — 1998
Erik Byrd's Transcom Experience 2015 - Present
Job Vice President, Human Resources
Industry Human Resources
Experience
Transcom 2015 - Present
Byrd Consulting Group 2011 - Present
Dahill 2012 - 2014
Sava Senior Care 2009 - 2012
Eye Care Centers of America 2006 - 2009
CVS/Caremark 2005 - 2006
University of Texas at San Antonio 2003 - 2006
Selrico Services, Inc. 2003 - 2005
Skills
Employee Engagement, Human Resources, New Hire Orientations, Leadership Development, Policy, Employment Law, EEOC, Personnel Management, Benefits Administration, Employee Relations, FMLA, Onboarding, Employee Handbooks, Performance Management, Applicant Tracking..., Recruiting, Sourcing, Interviews, Organizational..., Training, Technical Recruiting, Hiring, HR Policies, Management, Leadership, Coaching, Payroll, HRIS, Talent Management, Employee Benefits, College Recruiting, Temporary Placement, Workforce Planning, Talent Acquisition, Labor Relations, Succession Planning, ADP Payroll, Job Descriptions, Compensation & Benefit, Internet Recruiting, EEO, Job Fairs, PeopleSoft, Employee Training, Taleo, HR Consulting, Strategy, Employer Branding, Professional Experience, Project Planning
Education
Tarleton State University 2008 — 2009
MS
The University of Texas at San Antonio 2002 — 2003
Master of Business Administration (MBA)
Calvin College 1988 — 1993
BA
Transcom 2015 - Present
Byrd Consulting Group 2011 - Present
Dahill 2012 - 2014
Sava Senior Care 2009 - 2012
Eye Care Centers of America 2006 - 2009
CVS/Caremark 2005 - 2006
University of Texas at San Antonio 2003 - 2006
Selrico Services, Inc. 2003 - 2005
Skills
Employee Engagement, Human Resources, New Hire Orientations, Leadership Development, Policy, Employment Law, EEOC, Personnel Management, Benefits Administration, Employee Relations, FMLA, Onboarding, Employee Handbooks, Performance Management, Applicant Tracking..., Recruiting, Sourcing, Interviews, Organizational..., Training, Technical Recruiting, Hiring, HR Policies, Management, Leadership, Coaching, Payroll, HRIS, Talent Management, Employee Benefits, College Recruiting, Temporary Placement, Workforce Planning, Talent Acquisition, Labor Relations, Succession Planning, ADP Payroll, Job Descriptions, Compensation & Benefit, Internet Recruiting, EEO, Job Fairs, PeopleSoft, Employee Training, Taleo, HR Consulting, Strategy, Employer Branding, Professional Experience, Project Planning
Education
Tarleton State University 2008 — 2009
MS
The University of Texas at San Antonio 2002 — 2003
Master of Business Administration (MBA)
Calvin College 1988 — 1993
BA
Demetrea Brown Demetrea Brown's Transcom Experience January 2009 - May 2009
Job Waitress/ Certified Trainer at Denny's
Industry Restaurants
Experience
Denny's September 2014 - Present
Denny's September 2014 - Present
Waffle House April 2010 - October 2012
Transcom January 2009 - May 2009
AAR Deliveries June 2007 - October 2008
Deliveries Direct February 2006 - July 2007
Big Brothers Big Sisters of Metro January 2002 - September 2005
Atlanta Metropolitan Cathedral November 1999 - September 2001
Skills
Spreadsheets, Microsoft Office, Filing, Cashiering, Data Entry, Internet, Customer Support, Clerical Work, Office Organizing, Project Management, Process Improvement, Twitter, Social Media, Customer Satisfaction, Accounts Payable, Teamwork, Event Planning, Inventory Management, Accounts Receivable, Microsoft Excel, Time Management, Administration, Customer Service, Microsoft Word
Education
Florida Institute of Technology 2013 — 2015
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Miami Northwestern Senior High 1995 — 1998
High School Diploma
Denny's September 2014 - Present
Denny's September 2014 - Present
Waffle House April 2010 - October 2012
Transcom January 2009 - May 2009
AAR Deliveries June 2007 - October 2008
Deliveries Direct February 2006 - July 2007
Big Brothers Big Sisters of Metro January 2002 - September 2005
Atlanta Metropolitan Cathedral November 1999 - September 2001
Skills
Spreadsheets, Microsoft Office, Filing, Cashiering, Data Entry, Internet, Customer Support, Clerical Work, Office Organizing, Project Management, Process Improvement, Twitter, Social Media, Customer Satisfaction, Accounts Payable, Teamwork, Event Planning, Inventory Management, Accounts Receivable, Microsoft Excel, Time Management, Administration, Customer Service, Microsoft Word
Education
Florida Institute of Technology 2013 — 2015
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Miami Northwestern Senior High 1995 — 1998
High School Diploma
John Allgaier John Allgaier's Transcom Experience November 2009 - September 2010
Job Sales Team Lead at Best Buy
Industry Retail
Experience
Best Buy October 2014 - Present
Best Buy June 2014 - October 2014
Best Buy July 2012 - June 2014
Transcom November 2009 - September 2010
Aetna October 2008 - October 2009
Paramount Multiservices, LLC January 2008 - July 2008
APAC Customer Services May 2006 - December 2007
APAC Customer Services May 2006 - February 2007
HEB July 2002 - April 2006
Skills
Leadership, Customer Service, Management, Training, Time Management, Sales, Call Centers, Team Leadership, Marketing, Technical Support, Coaching, Teamwork, Microsoft Office, Employee Training, Customer Satisfaction, Strategy, Human Resources, Retail, Call Center, Listening, Rapport-Building, Public Speaking, Meeting Management, Conflict Management, Writing Skills, Training & Development, Data Collection, Analysis, Organizational Skills, Project Management, Decision Making, Computer Skills, Highly Analytical, Point of Sale Systems, Problem Solving, Creative Problem Solving, Collaborative Problem..., Interviews, Sales Management, Program Management, Customer Retention, Customer Experience, Critical Thinking, Supply Chain Management, Pricing & Revenue..., Linear Programming, Integer Programming, Data Science, Management Accounting, Excel Solver
Education
Indiana University—Purdue University Fort Wayne 2014 — 2016
Master of Business Administration (M.B.A.), 4.0
Indiana University-Purdue University at Fort Wayne 2012 — 2013
Bachelor of Science, Marketing and Management, 3.6 GPA
Del Mar College 2001 — 2004
Associates Degree, Business Administration
Best Buy October 2014 - Present
Best Buy June 2014 - October 2014
Best Buy July 2012 - June 2014
Transcom November 2009 - September 2010
Aetna October 2008 - October 2009
Paramount Multiservices, LLC January 2008 - July 2008
APAC Customer Services May 2006 - December 2007
APAC Customer Services May 2006 - February 2007
HEB July 2002 - April 2006
Skills
Leadership, Customer Service, Management, Training, Time Management, Sales, Call Centers, Team Leadership, Marketing, Technical Support, Coaching, Teamwork, Microsoft Office, Employee Training, Customer Satisfaction, Strategy, Human Resources, Retail, Call Center, Listening, Rapport-Building, Public Speaking, Meeting Management, Conflict Management, Writing Skills, Training & Development, Data Collection, Analysis, Organizational Skills, Project Management, Decision Making, Computer Skills, Highly Analytical, Point of Sale Systems, Problem Solving, Creative Problem Solving, Collaborative Problem..., Interviews, Sales Management, Program Management, Customer Retention, Customer Experience, Critical Thinking, Supply Chain Management, Pricing & Revenue..., Linear Programming, Integer Programming, Data Science, Management Accounting, Excel Solver
Education
Indiana University—Purdue University Fort Wayne 2014 — 2016
Master of Business Administration (M.B.A.), 4.0
Indiana University-Purdue University at Fort Wayne 2012 — 2013
Bachelor of Science, Marketing and Management, 3.6 GPA
Del Mar College 2001 — 2004
Associates Degree, Business Administration
Linda Gál's Transcom Experience March 2013 - July 2013
Job Customer Service Representative at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom March 2013 - July 2013
Avis Budget Group July 2012 - September 2012
Sykes Közép-Európa Kft. March 2011 - May 2011
Education
Budapesti Gazdasági Főiskola 2009 — 2013
International Economics in French language
Mikszáth Kálmán Gimnázium, Postaforgalmi Szakközépiskola és Kollégium 2004 — 2009
graduation, French-Hungarian bilingual grammar school
Transcom March 2013 - July 2013
Avis Budget Group July 2012 - September 2012
Sykes Közép-Európa Kft. March 2011 - May 2011
Education
Budapesti Gazdasági Főiskola 2009 — 2013
International Economics in French language
Mikszáth Kálmán Gimnázium, Postaforgalmi Szakközépiskola és Kollégium 2004 — 2009
graduation, French-Hungarian bilingual grammar school
Eva Miszoglad Eva Miszoglad's Transcom Experience August 2011 - February 2012
Job ESL
Industry Higher Education
Experience
University of Illinois at Urbana-Champaign August 2014 - Present
DoubleEnglish Nyelvstúdió December 2011 - Present
English Is Fun September 2010 - Present
Centennial High School August 2013 - August 2014
Transcom August 2011 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, Public Speaking, English, Windows, Event Planning, Team Leadership, Teaching, Higher Education, Tutoring, Language Teaching, Event Management, Academic English
Education
University of Illinois 2014 — 2016
Master of Arts (M.A.), MATESL
ELTE 2008 — 2013
Bachelor of Arts (BA), English Language and Literature, General
Eötvös Loránd Tudományegyetem 2008 — 2013
Master of Arts (M.A.), American Studies
Centennial High School Champaign, IL 2006 — 2007
University of Illinois at Urbana-Champaign August 2014 - Present
DoubleEnglish Nyelvstúdió December 2011 - Present
English Is Fun September 2010 - Present
Centennial High School August 2013 - August 2014
Transcom August 2011 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, Public Speaking, English, Windows, Event Planning, Team Leadership, Teaching, Higher Education, Tutoring, Language Teaching, Event Management, Academic English
Education
University of Illinois 2014 — 2016
Master of Arts (M.A.), MATESL
ELTE 2008 — 2013
Bachelor of Arts (BA), English Language and Literature, General
Eötvös Loránd Tudományegyetem 2008 — 2013
Master of Arts (M.A.), American Studies
Centennial High School Champaign, IL 2006 — 2007
Petra Zana Petra Zana's Transcom Experience March 2013 - July 2014
Job Credit Control Analyst at BP
Industry Oil & Energy
Experience
BP August 2014 - Present
Transcom March 2013 - July 2014
Transcom September 2010 - February 2013
Skills
Training, Customer Satisfaction, Team Management, Customer Service, Performance Management, Teamwork, BPO, Coaching, Training Delivery, Project Planning, Recruiting, English, Analysis, Microsoft Office, Microsoft Excel, Business Analysis, Project Management, SAP, Cash Collection
Education
Budapesti Corvinus Egyetem 2012 — 2015
Bachelor's degree, Business/Managerial Economics
Károli Gáspár Református Egyetem 2005 — 2013
Master's degree, Communication and Media Studies
Károli Gáspár Református Egyetem 2005 — 2013
Master's degree, Dutch/Flemish Language and Literature
BP August 2014 - Present
Transcom March 2013 - July 2014
Transcom September 2010 - February 2013
Skills
Training, Customer Satisfaction, Team Management, Customer Service, Performance Management, Teamwork, BPO, Coaching, Training Delivery, Project Planning, Recruiting, English, Analysis, Microsoft Office, Microsoft Excel, Business Analysis, Project Management, SAP, Cash Collection
Education
Budapesti Corvinus Egyetem 2012 — 2015
Bachelor's degree, Business/Managerial Economics
Károli Gáspár Református Egyetem 2005 — 2013
Master's degree, Communication and Media Studies
Károli Gáspár Református Egyetem 2005 — 2013
Master's degree, Dutch/Flemish Language and Literature
Laura Novák Laura Novák's Transcom Experience November 2011 - June 2012
Job Support Associate at SAP
Industry Hospitality
Experience
SAP July 2014 - Present
Continental Travel January 2013 - June 2014
Danubius Hotels Group August 2012 - December 2012
Transcom November 2011 - June 2012
Skills
Hospitality, Hotels, Sales, Customer Service, Office Administration, Opera, Microsoft Office, Tourism, Customer Satisfaction, Leisure Travel, Incentive Travel, Driving License, Communication, Tour Planning
Education
Budapesti Gazdasági Főiskola 2009 — 2013
Bachelor's degree, Tourism and Hospitality
Anglo-Italian Montessori School 2002 — 2005
SAP July 2014 - Present
Continental Travel January 2013 - June 2014
Danubius Hotels Group August 2012 - December 2012
Transcom November 2011 - June 2012
Skills
Hospitality, Hotels, Sales, Customer Service, Office Administration, Opera, Microsoft Office, Tourism, Customer Satisfaction, Leisure Travel, Incentive Travel, Driving License, Communication, Tour Planning
Education
Budapesti Gazdasági Főiskola 2009 — 2013
Bachelor's degree, Tourism and Hospitality
Anglo-Italian Montessori School 2002 — 2005
Vanessa Valerio Vanessa Valerio's Transcom Experience May 2006 - January 2007
Job Project Architect at AA STUDIO
Industry Architecture & Planning
Experience
AA STUDIO September 2014 - Present
Arquitectonica 2014 - September 2014
Skidmore Owings & Merrill LLP (SOM) August 2007 - January 2014
Paradigm Event Management 2007 - 2011
Skidmore Owings & Merrill LLP (SOM) 2007 - 2011
Enormo January 2007 - August 2007
Transcom May 2006 - January 2007
Kasafrava Events August 2003 - November 2005
Skills
CRM, Management, Architecture, Adobe Creative Suite, Interior Design, Photoshop, AutoCAD, InDesign, Project Coordination, Project Management, Illustrator, Revit, Microsoft Office, Business Development, 3D Studio Max, Spanish, Projects, Graphic Design, Project Planning, Coordination, Proposal Writing, Social Media Marketing, Autocad •Revit ..., Architectural Design, Construction, SketchUp, BIM, Public Relations, Architectures, Construction Management, Interior Architecture
Education
Full Sail University 2009 — 2010
Master of Science, Business
Universitat Politècnica de Catalunya 2005 — 2007
Masters, Architecture
Universitat Politècnica de Catalunya 2005 — 2005
PostGraduate, Design
Universidad Iberomericana 1999 — 2004
Architect, Architecture, Bachelors Degree
AA STUDIO September 2014 - Present
Arquitectonica 2014 - September 2014
Skidmore Owings & Merrill LLP (SOM) August 2007 - January 2014
Paradigm Event Management 2007 - 2011
Skidmore Owings & Merrill LLP (SOM) 2007 - 2011
Enormo January 2007 - August 2007
Transcom May 2006 - January 2007
Kasafrava Events August 2003 - November 2005
Skills
CRM, Management, Architecture, Adobe Creative Suite, Interior Design, Photoshop, AutoCAD, InDesign, Project Coordination, Project Management, Illustrator, Revit, Microsoft Office, Business Development, 3D Studio Max, Spanish, Projects, Graphic Design, Project Planning, Coordination, Proposal Writing, Social Media Marketing, Autocad •Revit ..., Architectural Design, Construction, SketchUp, BIM, Public Relations, Architectures, Construction Management, Interior Architecture
Education
Full Sail University 2009 — 2010
Master of Science, Business
Universitat Politècnica de Catalunya 2005 — 2007
Masters, Architecture
Universitat Politècnica de Catalunya 2005 — 2005
PostGraduate, Design
Universidad Iberomericana 1999 — 2004
Architect, Architecture, Bachelors Degree
Iryna Myroshnychenko Iryna Myroshnychenko's Transcom Experience September 2009 - September 2010
Job Regulatory Reporting specialist at Citi
Industry Banking
Experience
Citi July 2014 - Present
Citi March 2012 - June 2014
GE October 2011 - March 2012
General Electric October 2010 - January 2012
Transcom September 2009 - September 2010
Transcom February 2009 - September 2009
Skills
Financial Accounting, Microsoft Office, Team Leadership, Key Performance..., Financial Analysis, Finance, Leadership
Education
International Business School 2007 — 2011
BA, Finance and Accounting
ACCA
Citi July 2014 - Present
Citi March 2012 - June 2014
GE October 2011 - March 2012
General Electric October 2010 - January 2012
Transcom September 2009 - September 2010
Transcom February 2009 - September 2009
Skills
Financial Accounting, Microsoft Office, Team Leadership, Key Performance..., Financial Analysis, Finance, Leadership
Education
International Business School 2007 — 2011
BA, Finance and Accounting
ACCA
Luc Lafontaine Luc Lafontaine's Transcom Experience September 2008 - May 2011
Job Customer Care at Sun Life Financial
Industry Consumer Services
Experience
Sun Life Financial April 2015 - Present
Ckut Radio October 2007 - Present
Various September 2007 - Present
Simpro Solutions Canada March 2014 - April 2015
Fusion BPO Services May 2011 - October 2013
Bleacher Report June 2011 - June 2012
Transcom September 2008 - May 2011
Skills
Voice Acting, Radio Broadcasting, Creative Writing, Music, Event Planning, Gardening, Proofreading, Job Coaching, Staff Supervision, Scheduling, Workforce Management, Recruiting, Employee Training, Peer Mediation, Creative Problem Solving, Restaurant Management, Sports Writing, Radio Host, Call Center..., Problem Solving
Education
Concordia University 2002 — 2006
Bachelor of Arts (BA), Sociology
Sun Life Financial April 2015 - Present
Ckut Radio October 2007 - Present
Various September 2007 - Present
Simpro Solutions Canada March 2014 - April 2015
Fusion BPO Services May 2011 - October 2013
Bleacher Report June 2011 - June 2012
Transcom September 2008 - May 2011
Skills
Voice Acting, Radio Broadcasting, Creative Writing, Music, Event Planning, Gardening, Proofreading, Job Coaching, Staff Supervision, Scheduling, Workforce Management, Recruiting, Employee Training, Peer Mediation, Creative Problem Solving, Restaurant Management, Sports Writing, Radio Host, Call Center..., Problem Solving
Education
Concordia University 2002 — 2006
Bachelor of Arts (BA), Sociology
Borbála Buzás Borbála Buzás's Transcom Experience August 2014 - September 2014
Job University student
Industry Nonprofit Organization Management
Experience
Skandináv ház/Scandinavian House Foundation August 2014 - Present
Open Space Association 2011 - Present
Transcom August 2014 - September 2014
Skills
Intercultural..., International Networking, American English, Swedish, Finnish Language, English grammar, Hungarian to English,..., Organization, Teaching English as a..., Nonprofits, English, Teamwork, International Relations, NGOs, Foreign Languages, English Grammar
Education
Eötvös Loránd University 2015 — 2017
Graduate, Finno - Ugric Studies (Finnish major)
Eötvös Loránd Tudományegyetem 2012 — 2015
Bachelor of Arts (BA) Minor, Finnish language, history and literature
Eötvös Loránd University 2012 — 2015
Bachelor of Arts (BA), Scandinavian Languages, Literatures, and Linguistics, 4
Skandináv ház/Scandinavian House Foundation August 2014 - Present
Open Space Association 2011 - Present
Transcom August 2014 - September 2014
Skills
Intercultural..., International Networking, American English, Swedish, Finnish Language, English grammar, Hungarian to English,..., Organization, Teaching English as a..., Nonprofits, English, Teamwork, International Relations, NGOs, Foreign Languages, English Grammar
Education
Eötvös Loránd University 2015 — 2017
Graduate, Finno - Ugric Studies (Finnish major)
Eötvös Loránd Tudományegyetem 2012 — 2015
Bachelor of Arts (BA) Minor, Finnish language, history and literature
Eötvös Loránd University 2012 — 2015
Bachelor of Arts (BA), Scandinavian Languages, Literatures, and Linguistics, 4
Andras Varga Andras Varga's Transcom Experience March 2009 - March 2010
Job System Administrator at Hungarian Academy of Sciences
Industry Information Technology and Services
Experience
Hungarian Academy of Sciences December 2014 - Present
UPC Magyarország Kft. November 2014 - December 2014
Marks and Spencer November 2012 - June 2013
Transcom March 2009 - March 2010
IT Services Hungary Kft. June 2007 - November 2008
Skills
ITIL, IT Service Management, Service Delivery, Service Management, Outsourcing, Data Center, Incident Management, IT Management, Virtualization, IT Strategy, Cloud Computing, IT Outsourcing, Windows Server, windows server 2012
Education
Eötvös Loránd Tudományegyetem 2009 — 2015
Bachelor of Science (BSc), Computer Programming
Hungarian Academy of Sciences December 2014 - Present
UPC Magyarország Kft. November 2014 - December 2014
Marks and Spencer November 2012 - June 2013
Transcom March 2009 - March 2010
IT Services Hungary Kft. June 2007 - November 2008
Skills
ITIL, IT Service Management, Service Delivery, Service Management, Outsourcing, Data Center, Incident Management, IT Management, Virtualization, IT Strategy, Cloud Computing, IT Outsourcing, Windows Server, windows server 2012
Education
Eötvös Loránd Tudományegyetem 2009 — 2015
Bachelor of Science (BSc), Computer Programming
Kathleen Gainey Kathleen Gainey's Transcom Experience 2000 - 2002
Job Senior VP, Logistics Cypress International
Industry Military
Experience
Cypress International January 2014 - Present
Institute for Defense and Business January 2014 - October 2014
United States Department of Defense August 2011 - October 2013
United States Department of Defense August 2008 - August 2011
US Army September 2006 - August 2008
Multi-National Force Iraq June 2005 - September 2006
US Army June 2004 - June 2005
Defense Logistics Agency June 2002 - June 2004
DLA Distribution 2002 - 2004
TRANSCOM 2000 - 2002
Skills
Global Logistics..., Customer Service and..., Contract Management, Problem Identification..., Inventory and..., Strategic Communication, Command, DoD, Logistics, Military, Strategic Communications, National Security, Training, Army, Leadership, Government, Program Management, Supply Chain Management, Defense, Critical Thinking, Management, Security, Governmental Affairs, Policy
Education
Babson College - Franklin W. Olin Graduate School of Business 1988 — 1989
Master of Business Administration (M.B.A.), Acquisition Management
Old Dominion University 1974 — 1978
Bachelor of Science (B.S.), Special Education and Teaching
US Army War College 1996 — 1997
Graduate, International Relations and National Security Studies
US Army Command and General Staff College 1989 — 1990
Graduate, Military Operational Art and Science/Studies
Transportation Officer Advance Course 1981 — 1981
Graduate, Multi-Functional Logistics
Transportation Officer Basic course 1978 — 1978
Graduate, Transportation Officer basic leadership and technical skills
Cypress International January 2014 - Present
Institute for Defense and Business January 2014 - October 2014
United States Department of Defense August 2011 - October 2013
United States Department of Defense August 2008 - August 2011
US Army September 2006 - August 2008
Multi-National Force Iraq June 2005 - September 2006
US Army June 2004 - June 2005
Defense Logistics Agency June 2002 - June 2004
DLA Distribution 2002 - 2004
TRANSCOM 2000 - 2002
Skills
Global Logistics..., Customer Service and..., Contract Management, Problem Identification..., Inventory and..., Strategic Communication, Command, DoD, Logistics, Military, Strategic Communications, National Security, Training, Army, Leadership, Government, Program Management, Supply Chain Management, Defense, Critical Thinking, Management, Security, Governmental Affairs, Policy
Education
Babson College - Franklin W. Olin Graduate School of Business 1988 — 1989
Master of Business Administration (M.B.A.), Acquisition Management
Old Dominion University 1974 — 1978
Bachelor of Science (B.S.), Special Education and Teaching
US Army War College 1996 — 1997
Graduate, International Relations and National Security Studies
US Army Command and General Staff College 1989 — 1990
Graduate, Military Operational Art and Science/Studies
Transportation Officer Advance Course 1981 — 1981
Graduate, Multi-Functional Logistics
Transportation Officer Basic course 1978 — 1978
Graduate, Transportation Officer basic leadership and technical skills
Aline Zangerolami Fabre Aline Zangerolami Fabre's Transcom Experience September 2010 - April 2011
Job Team Leader for GTS, GBS and SWG Portugal na IBM
Industry Information Technology and Services
Experience
IBM April 2014 - Present
IBM July 2013 - April 2014
IBM May 2011 - July 2013
Transcom September 2010 - April 2011
Skills
Pricing, Multi Tasking, Bid Strategy, Customer Oriented, Leading Meetings, Bid Preparation, Reporting & Analysis, Multicultural, Bidding Process, Team Leadership, Customer Support, Coordination, Teamwork, Gestão de equipes, Pré-vendas, Gestão, Liderança de equipe
Education
Universidade do Oeste Paulista 2003 — 2006
Bachelor in Animal Science, Agricultural Sciences
IBM April 2014 - Present
IBM July 2013 - April 2014
IBM May 2011 - July 2013
Transcom September 2010 - April 2011
Skills
Pricing, Multi Tasking, Bid Strategy, Customer Oriented, Leading Meetings, Bid Preparation, Reporting & Analysis, Multicultural, Bidding Process, Team Leadership, Customer Support, Coordination, Teamwork, Gestão de equipes, Pré-vendas, Gestão, Liderança de equipe
Education
Universidade do Oeste Paulista 2003 — 2006
Bachelor in Animal Science, Agricultural Sciences
Dániel Szügyi's Transcom Experience 2007 - 2008
Job
Industry International Trade and Development
Experience
PwC August 2012 - September 2014
PwC March 2011 - August 2012
Hunnect Ltd. October 2008 - March 2011
European Central Bank September 2010 - November 2010
Transcom 2007 - 2008
Intel Corporation February 2006 - January 2007
Skills
Project Management, Project Coordination, International Relations, Public Policy, Policy Analysis, Policy Writing, Multilingual, Communication, Transparency, Anti-corruption, Leadership, Marketing Communications, Translation, Team Leadership, Editing, English, Proofreading, Linguistics, Localization, Trados, Hungarian, Terminology, Writing, Globalization, Legal Translation, Business English, Language Services, Serbian, Fraud Investigations, German, Croatian
Education
Central European University 2014 — 2016
Master of Public Administration (M.P.A.)
Szegedi Tudományegyetem 2007 — 2009
Master of Arts (MA)
Szegedi Tudományegyetem 1999 — 2005
Master of Arts (MA)
PwC August 2012 - September 2014
PwC March 2011 - August 2012
Hunnect Ltd. October 2008 - March 2011
European Central Bank September 2010 - November 2010
Transcom 2007 - 2008
Intel Corporation February 2006 - January 2007
Skills
Project Management, Project Coordination, International Relations, Public Policy, Policy Analysis, Policy Writing, Multilingual, Communication, Transparency, Anti-corruption, Leadership, Marketing Communications, Translation, Team Leadership, Editing, English, Proofreading, Linguistics, Localization, Trados, Hungarian, Terminology, Writing, Globalization, Legal Translation, Business English, Language Services, Serbian, Fraud Investigations, German, Croatian
Education
Central European University 2014 — 2016
Master of Public Administration (M.P.A.)
Szegedi Tudományegyetem 2007 — 2009
Master of Arts (MA)
Szegedi Tudományegyetem 1999 — 2005
Master of Arts (MA)
Damon Muma Damon Muma's Transcom Experience January 2008 - October 2010
Job Front End Development, User Experience
Industry Design
Experience
London Life January 2015 - Present
rtraction January 2014 - December 2014
rtraction April 2012 - December 2013
Schulich School of Medicine & Dentistry September 2007 - January 2013
London Life October 2011 - March 2012
Ctrl+Shift+Web September 2009 - February 2012
Fanshawe College May 2011 - June 2011
Transcom January 2008 - October 2010
93.3 CFMU January 2005 - October 2007
McMaster School of the Arts September 2006 - December 2006
Skills
Photoshop, CSS, HTML, Web Design, Web Standards, User Interface Design, User Experience, PHP, Wordpress, Graphic Design, Typography, Content Strategy, JavaScript, jQuery, Accessibility, Creative Writing, Proposal Writing, Creative Direction, WordPress, Website Development, Web Development
Education
Fanshawe College 2010 — 2011
Advanced Interactive Media, Rich media, web programming, A+
McMaster University 2003 — 2007
Honours B.A, English and Theatre & Film, A
Fanshawe College 2008 — 2010
Diploma, Multimedia Design and Production, A+
London Life January 2015 - Present
rtraction January 2014 - December 2014
rtraction April 2012 - December 2013
Schulich School of Medicine & Dentistry September 2007 - January 2013
London Life October 2011 - March 2012
Ctrl+Shift+Web September 2009 - February 2012
Fanshawe College May 2011 - June 2011
Transcom January 2008 - October 2010
93.3 CFMU January 2005 - October 2007
McMaster School of the Arts September 2006 - December 2006
Skills
Photoshop, CSS, HTML, Web Design, Web Standards, User Interface Design, User Experience, PHP, Wordpress, Graphic Design, Typography, Content Strategy, JavaScript, jQuery, Accessibility, Creative Writing, Proposal Writing, Creative Direction, WordPress, Website Development, Web Development
Education
Fanshawe College 2010 — 2011
Advanced Interactive Media, Rich media, web programming, A+
McMaster University 2003 — 2007
Honours B.A, English and Theatre & Film, A
Fanshawe College 2008 — 2010
Diploma, Multimedia Design and Production, A+
Ean Hibionada Ean Hibionada's Transcom Experience November 2012 - September 2013
Job Resource Specialist at Gulfstream Strategic Placements, LLC
Industry Staffing and Recruiting
Experience
Gulfstream Strategic Placements, LLC May 2015 - Present
My OutDesk September 2013 - February 2015
Transcom November 2012 - September 2013
oDesk June 2012 - September 2013
Panasiatic Call Centers July 2010 - June 2012
Dell, Philippines July 2008 - August 2009
ICT Marketing Services January 2004 - July 2009
Smartbites 2009 - 2009
Skills
Team Management, Team Leadership, Operations Management, Virtual Assistance, Management, Call Centers, Leadership, Lead Generation, Sales, BPO, Customer Service, Telemarketing, Inbound Marketing, Salesforce.com, Customer Experience, Customer Satisfaction, Outsourcing, Customer Retention, CRM, Data Entry, Vendor Management, Contact Centers, Training, Account Management, Service Delivery, Performance Management, Telecommunications, Coaching, Process Improvement, Employee Engagement, Technical Support
Education
Western Institute of Technology 1984 — 1988
Bachelor of Science (B.S.), Electrical Engineering
University of Negros Occidental - Recoletos 1978 — 1982
High school
Gulfstream Strategic Placements, LLC May 2015 - Present
My OutDesk September 2013 - February 2015
Transcom November 2012 - September 2013
oDesk June 2012 - September 2013
Panasiatic Call Centers July 2010 - June 2012
Dell, Philippines July 2008 - August 2009
ICT Marketing Services January 2004 - July 2009
Smartbites 2009 - 2009
Skills
Team Management, Team Leadership, Operations Management, Virtual Assistance, Management, Call Centers, Leadership, Lead Generation, Sales, BPO, Customer Service, Telemarketing, Inbound Marketing, Salesforce.com, Customer Experience, Customer Satisfaction, Outsourcing, Customer Retention, CRM, Data Entry, Vendor Management, Contact Centers, Training, Account Management, Service Delivery, Performance Management, Telecommunications, Coaching, Process Improvement, Employee Engagement, Technical Support
Education
Western Institute of Technology 1984 — 1988
Bachelor of Science (B.S.), Electrical Engineering
University of Negros Occidental - Recoletos 1978 — 1982
High school
Csaba Butor Csaba Butor's Transcom Experience January 2012 - Present
Job MSSQL DBA and Microsoft Server specialist at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom January 2012 - Present
Intercomp Global Services January 2011 - December 2011
Arvato Services November 2006 - January 2011
Skills
Outsourcing, Sla, Project Delivery, BPO, Service Delivery, Hungarian, Windows, Business Analysis, Change Management, Project Coordination, Team Leadership, Process Improvement, Call Center, Analysis, English, Microsoft SQL Server, Microsoft Exchange, SCCM, Windows Server, IT Service Management, Slovak, Customer Satisfaction, Call Centers, ITIL, Active Directory
Education
Budapesti Corvinus Egyetem 1998 — 2000
MSc, Economics & IT
Budapesti Gazdasági Főiskola 1992 — 1996
BS, Economics
Transcom January 2012 - Present
Intercomp Global Services January 2011 - December 2011
Arvato Services November 2006 - January 2011
Skills
Outsourcing, Sla, Project Delivery, BPO, Service Delivery, Hungarian, Windows, Business Analysis, Change Management, Project Coordination, Team Leadership, Process Improvement, Call Center, Analysis, English, Microsoft SQL Server, Microsoft Exchange, SCCM, Windows Server, IT Service Management, Slovak, Customer Satisfaction, Call Centers, ITIL, Active Directory
Education
Budapesti Corvinus Egyetem 1998 — 2000
MSc, Economics & IT
Budapesti Gazdasági Főiskola 1992 — 1996
BS, Economics
Sarah Jean Wett Sarah Jean Wett's Transcom Experience August 2011 - March 2012
Job Marketing Coordinator at BRC Real Estate
Industry Graphic Design
Experience
BRC Real Estate June 2014 - Present
Shane Co. March 2014 - June 2014
New Horizons Computer Learning Centers March 2012 - March 2014
Transcom August 2011 - March 2012
1800-Contacts September 2010 - October 2011
Kassing Andrews Advertising March 2010 - September 2010
AlphaGraphics August 2008 - June 2010
Skills
Leadership, Marketing, CRM, Team Building, Sales, Training, Management, Customer Service, Team Management, Graphic Design, Call Centers
Education
Brigham Young University 2006 — 2010
Bachelors, Communications- Advertising
Brigham Young University 2006 — 2010
Bachelor of Arts (B.A.), Communications Management
BRC Real Estate June 2014 - Present
Shane Co. March 2014 - June 2014
New Horizons Computer Learning Centers March 2012 - March 2014
Transcom August 2011 - March 2012
1800-Contacts September 2010 - October 2011
Kassing Andrews Advertising March 2010 - September 2010
AlphaGraphics August 2008 - June 2010
Skills
Leadership, Marketing, CRM, Team Building, Sales, Training, Management, Customer Service, Team Management, Graphic Design, Call Centers
Education
Brigham Young University 2006 — 2010
Bachelors, Communications- Advertising
Brigham Young University 2006 — 2010
Bachelor of Arts (B.A.), Communications Management
Peter Sallai Peter Sallai's Transcom Experience March 2015 - Present
Job at
Industry Telecommunications
Experience
Transcom March 2015 - Present
Transcom September 2012 - Present
Cascade Informatika Zrt. June 2012 - September 2012
Albacomp April 2009 - May 2012
Hewlett-Packard March 2007 - January 2009
ExxonMobil September 2005 - March 2007
Siemens April 2001 - September 2005
Skills
Project Management, Account Management, Cisco Technologies, ITIL, HP, Security, Network Design, Pre-sales, Network Security, IT Service Management, Cloud Computing, CCNA, Data Center, VoIP, Solution Selling, IT Management, CCNP, CCDA, Cisco Certified, TCP/IP, VPN, IP, OSPF, VMware, MPLS, Routing, Network Architecture, Cisco Nexus, Cisco IOS, Networking, QoS, WAN, Firewalls, HP Procurve, Windows Server, Cisco Call Manager, Cisco Routers, EIGRP, LAN-WAN, Network Engineering, Wireless Networking, Juniper, Switches
Education
Corvinus University of Budapest 2001 — 2004
Master, Economics
Budapest University of Technology and Economics 1995 — 2001
Master, Informatics
Transcom March 2015 - Present
Transcom September 2012 - Present
Cascade Informatika Zrt. June 2012 - September 2012
Albacomp April 2009 - May 2012
Hewlett-Packard March 2007 - January 2009
ExxonMobil September 2005 - March 2007
Siemens April 2001 - September 2005
Skills
Project Management, Account Management, Cisco Technologies, ITIL, HP, Security, Network Design, Pre-sales, Network Security, IT Service Management, Cloud Computing, CCNA, Data Center, VoIP, Solution Selling, IT Management, CCNP, CCDA, Cisco Certified, TCP/IP, VPN, IP, OSPF, VMware, MPLS, Routing, Network Architecture, Cisco Nexus, Cisco IOS, Networking, QoS, WAN, Firewalls, HP Procurve, Windows Server, Cisco Call Manager, Cisco Routers, EIGRP, LAN-WAN, Network Engineering, Wireless Networking, Juniper, Switches
Education
Corvinus University of Budapest 2001 — 2004
Master, Economics
Budapest University of Technology and Economics 1995 — 2001
Master, Informatics
Bill Fillmore Bill Fillmore's Transcom Experience 2008 - January 2009
Job Leader in Contact Center Operations and Support
Industry Outsourcing/Offshoring
Experience
Percepta 2009 - Present
Transcom 2008 - January 2009
TRG Customer Solutions September 2006 - April 2008
TeleTech September 2002 - September 2006
RMH January 2000 - September 2002
Telespectrum 1999 - 2000
Cyber Links Golf Centres 1996 - 1999
Skills
Employee Engagement, Community Involvement, Rapid Growth, Service Delivery, Labor Relations, Call Center, Operations Management, Team Building, Performance Management, Customer Satisfaction, Staff Retention, Operational Excellence, Leadership, Change Management, Customer Service, Workforce Management, BPO, Call Centers, Outsourcing, COPC, Telemarketing, CRM, Customer Retention, Vendor Management, Contact Centers, Forecasting, IVR, Sourcing, Start-ups, Business Development, Program Management, Offshoring, Process Improvement, Customer Experience, Organizational..., Quality Assurance, Coaching, Account Management, Call Center Development, Cross-functional Team..., Employee Relations, Inbound Marketing, Business Process..., Recruiting, Human Resources, Business Analysis, Team Leadership
Education
CEGEP - John Abbott College 1979 — 1980
D.E.C, Canadian Studies
Percepta 2009 - Present
Transcom 2008 - January 2009
TRG Customer Solutions September 2006 - April 2008
TeleTech September 2002 - September 2006
RMH January 2000 - September 2002
Telespectrum 1999 - 2000
Cyber Links Golf Centres 1996 - 1999
Skills
Employee Engagement, Community Involvement, Rapid Growth, Service Delivery, Labor Relations, Call Center, Operations Management, Team Building, Performance Management, Customer Satisfaction, Staff Retention, Operational Excellence, Leadership, Change Management, Customer Service, Workforce Management, BPO, Call Centers, Outsourcing, COPC, Telemarketing, CRM, Customer Retention, Vendor Management, Contact Centers, Forecasting, IVR, Sourcing, Start-ups, Business Development, Program Management, Offshoring, Process Improvement, Customer Experience, Organizational..., Quality Assurance, Coaching, Account Management, Call Center Development, Cross-functional Team..., Employee Relations, Inbound Marketing, Business Process..., Recruiting, Human Resources, Business Analysis, Team Leadership
Education
CEGEP - John Abbott College 1979 — 1980
D.E.C, Canadian Studies
Carlos Andrés Polo Murgueitio Carlos Andrés Polo Murgueitio's Transcom Experience June 2009 - July 2010
Job IT Engineer at Ericsson
Industry Computer Networking
Experience
Ericsson January 2012 - Present
NCR Corporation July 2010 - January 2012
Transcom June 2009 - July 2010
Tata Consultancy Services January 2008 - February 2009
LatinHire Tutores Online January 2007 - March 2008
KFKI Ltd. March 2007 - January 2008
Universidad Tecnológica de Pereira August 2005 - December 2006
Consultur Dorado January 2005 - June 2005
Skills
JavaScript, SQL, Linux, Operating Systems, Dreamweaver, Corel Draw, Databases, Programming, C++, Web Applications, HTML, XML, CSS, MySQL, Windows, XP, Access, Web Services, OOP, Apache, Scrum, Software Development, UML, Team Leadership, Lotus Notes, C, PHP, Flash, Adobe Audition, E-commerce, Testing
Education
Universidad Tecnológica de Pereira 1998 — 2004
Information Technology Engineer, Information Technology, IT Engineer
Ericsson January 2012 - Present
NCR Corporation July 2010 - January 2012
Transcom June 2009 - July 2010
Tata Consultancy Services January 2008 - February 2009
LatinHire Tutores Online January 2007 - March 2008
KFKI Ltd. March 2007 - January 2008
Universidad Tecnológica de Pereira August 2005 - December 2006
Consultur Dorado January 2005 - June 2005
Skills
JavaScript, SQL, Linux, Operating Systems, Dreamweaver, Corel Draw, Databases, Programming, C++, Web Applications, HTML, XML, CSS, MySQL, Windows, XP, Access, Web Services, OOP, Apache, Scrum, Software Development, UML, Team Leadership, Lotus Notes, C, PHP, Flash, Adobe Audition, E-commerce, Testing
Education
Universidad Tecnológica de Pereira 1998 — 2004
Information Technology Engineer, Information Technology, IT Engineer
Agne Seibokate Agne Seibokate's Transcom Experience December 2004 - November 2007
Job Customer service, social media, technical support at Teleperformance
Industry Consumer Services
Experience
AS Tallink Group March 2010 - June 2014
BALTO LINK November 2007 - March 2009
Transcom December 2004 - November 2007
Skills
Customer Service, Sales Management, Marketing Strategy, Sales, Customer Satisfaction, Microsoft Excel, Microsoft Office, Negotiation, Public Relations, Team Management, Management, High customer service..., Excellent time..., Project Management, Good command of Office..., Experienced in..., Analytical and critical..., Multitasking skills, Strong interpersonal...
Education
Mykolas Romeris University 2005 — 2007
Master's Degree, Public Administration / Business Management / Public Relations
Mykolas Romeris University 2000 — 2005
Bachelor's Degree, Social Work
AS Tallink Group March 2010 - June 2014
BALTO LINK November 2007 - March 2009
Transcom December 2004 - November 2007
Skills
Customer Service, Sales Management, Marketing Strategy, Sales, Customer Satisfaction, Microsoft Excel, Microsoft Office, Negotiation, Public Relations, Team Management, Management, High customer service..., Excellent time..., Project Management, Good command of Office..., Experienced in..., Analytical and critical..., Multitasking skills, Strong interpersonal...
Education
Mykolas Romeris University 2005 — 2007
Master's Degree, Public Administration / Business Management / Public Relations
Mykolas Romeris University 2000 — 2005
Bachelor's Degree, Social Work
Szabó Ákos Szabó Ákos's Transcom Experience March 2012 - November 2013
Job Controller Trainee at Robert Bosch Engineering and Business Solutions Ltd.
Industry Information Technology and Services
Experience
Robert Bosch Engineering and Business Solutions Ltd. November 2013 - Present
Mercedes Benz Manufacturing Hungary August 2013 - November 2013
Transcom March 2012 - November 2013
Education
Budapest University of Technology and Economics 2013 — 2014
Master's degree, Accounting
Budapest University of Technology and Economics 2012 — 2014
Master's degree, Finance, General
Otto-Friedrich-Universität Bamberg 2010 — 2011
Bachelor's degree, European Economic Studies
Robert Bosch Engineering and Business Solutions Ltd. November 2013 - Present
Mercedes Benz Manufacturing Hungary August 2013 - November 2013
Transcom March 2012 - November 2013
Education
Budapest University of Technology and Economics 2013 — 2014
Master's degree, Accounting
Budapest University of Technology and Economics 2012 — 2014
Master's degree, Finance, General
Otto-Friedrich-Universität Bamberg 2010 — 2011
Bachelor's degree, European Economic Studies
Marquita Crosby-Williams's Transcom Experience October 2012 - March 2013
Job Psalmist, Praise and Worship Leader
Industry Religious Institutions
Experience
Windstream Communications October 2014 - Present
Club Z! In-Home Tutoring March 2013 - July 2014
Safe Harbor Inc May 2013 - March 2014
Transcom October 2012 - March 2013
Kravet August 2010 - July 2011
Medical Transporation Management April 2009 - August 2010
Senior Solutions July 2007 - April 2009
Skills
Customer Service, Software Documentation, Data Entry, Time Management, Microsoft Office, Outlook, Microsoft Excel, Editing, Call Center, Microsoft Word, PowerPoint, Access, Public Speaking, Teamwork, Team Building, System Administration, Operations Management, Sales, Administration, Social Media, Process Scheduler, Management, Nonprofits, Training, Social Networking, Leadership, Fundraising
Education
Anderson University 2010 — 2014
Human Services, Social Work
Westside HIgh School 1998 — 2002
High School Diploma, General Studies
Windstream Communications October 2014 - Present
Club Z! In-Home Tutoring March 2013 - July 2014
Safe Harbor Inc May 2013 - March 2014
Transcom October 2012 - March 2013
Kravet August 2010 - July 2011
Medical Transporation Management April 2009 - August 2010
Senior Solutions July 2007 - April 2009
Skills
Customer Service, Software Documentation, Data Entry, Time Management, Microsoft Office, Outlook, Microsoft Excel, Editing, Call Center, Microsoft Word, PowerPoint, Access, Public Speaking, Teamwork, Team Building, System Administration, Operations Management, Sales, Administration, Social Media, Process Scheduler, Management, Nonprofits, Training, Social Networking, Leadership, Fundraising
Education
Anderson University 2010 — 2014
Human Services, Social Work
Westside HIgh School 1998 — 2002
High School Diploma, General Studies
Christina Brock Christina Brock's Transcom Experience May 2004 - August 2005
Job Attended University of Oregon Charles H. Lundquist College of Business
Industry Marketing and Advertising
Experience
Fred Meyer November 2010 - July 2011
Silver Horse Ranch November 2009 - August 2010
Jack FlashTees January 2008 - August 2010
Transcom May 2004 - August 2005
Skills
Social Media, Facebook, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Teamwork, Time Management, Management, Sales, Public Speaking, Retail
Education
University of Oregon - Charles H. Lundquist College of Business 2011 — 2013
Bachelor of Science (B.S.), Marketing
Chemeketa Community College 2010 — 2011
Kalnes VGS 2001 — 2004
High school, Natural resource managemen
Fred Meyer November 2010 - July 2011
Silver Horse Ranch November 2009 - August 2010
Jack FlashTees January 2008 - August 2010
Transcom May 2004 - August 2005
Skills
Social Media, Facebook, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Teamwork, Time Management, Management, Sales, Public Speaking, Retail
Education
University of Oregon - Charles H. Lundquist College of Business 2011 — 2013
Bachelor of Science (B.S.), Marketing
Chemeketa Community College 2010 — 2011
Kalnes VGS 2001 — 2004
High school, Natural resource managemen
László Juhász's Transcom Experience June 2009 - December 2010
Job IT Service Delivery Manager at TSystems
Industry Information Technology and Services
Experience
T-Systems February 2015 - Present
BT August 2013 - January 2015
Cognizant Technology Solutions January 2013 - August 2013
Cognizant Technology Solutions January 2011 - January 2013
Transcom June 2009 - December 2010
Telemedia March 2008 - December 2008
Photel Customer Experience January 2007 - March 2008
Skills
CCNA, Cisco Nexus, ITIL v3 Foundations..., Six Sigma, Microsoft Excel, Incident Management, Problem Management, Change Management, Data Analysis, Troubleshooting, Training, Juniper, Citrix, ITIL, BMC Remedy, IT Service Management, Switches, Service Delivery, Cisco Technologies, Technical Support, Sla, Transition Management, IT Operations, Data Center, Vendor Management, IT Management, Software Documentation, IT Strategy, Management, WAN, IT Outsourcing, Outsourcing, Call Centers, Managed Services, Customer Satisfaction, VoIP, Project Delivery, Routers
Education
Budapesti Gazdasági Főiskola
T-Systems February 2015 - Present
BT August 2013 - January 2015
Cognizant Technology Solutions January 2013 - August 2013
Cognizant Technology Solutions January 2011 - January 2013
Transcom June 2009 - December 2010
Telemedia March 2008 - December 2008
Photel Customer Experience January 2007 - March 2008
Skills
CCNA, Cisco Nexus, ITIL v3 Foundations..., Six Sigma, Microsoft Excel, Incident Management, Problem Management, Change Management, Data Analysis, Troubleshooting, Training, Juniper, Citrix, ITIL, BMC Remedy, IT Service Management, Switches, Service Delivery, Cisco Technologies, Technical Support, Sla, Transition Management, IT Operations, Data Center, Vendor Management, IT Management, Software Documentation, IT Strategy, Management, WAN, IT Outsourcing, Outsourcing, Call Centers, Managed Services, Customer Satisfaction, VoIP, Project Delivery, Routers
Education
Budapesti Gazdasági Főiskola
Tim McCain, CISM, CIPM Tim McCain, CISM, CIPM's Transcom Experience April 2012 - May 2013
Job Information Cyber Security, Privacy and Regulatory Governance
Industry Computer & Network Security
Experience
Grant Thornton LLP January 2015 - Present
Welltok, Inc. September 2013 - January 2015
University of Colorado May 2013 - September 2013
Transcom April 2012 - May 2013
Colorado School of Public Health September 2010 - June 2012
NexGen Technologies, Inc. September 2009 - July 2010
UC Denver 2006 - 2009
Colorado Immunization Information System March 2000 - April 2006
Skills
Compliance, Policy, Security, Risk Mitigation, Disaster Recovery, Security Management, Security Policy..., Regulatory Risk, Risk Management, Regulations, Information Security, Physical Security, Information Governance, HIPAA, PCI DSS, FISMA, FDA Part 11, Governance, Information Security..., Computer Security, IT Audit, Penetration Testing, Security Audits, Vulnerability Assessment, Information Technology, Business Continuity, Risk Assessment, Management
Education
Metropolitan State University of Denver 1989 — 1994
Bachelor, Psychology & Criminal Justice
Grant Thornton LLP January 2015 - Present
Welltok, Inc. September 2013 - January 2015
University of Colorado May 2013 - September 2013
Transcom April 2012 - May 2013
Colorado School of Public Health September 2010 - June 2012
NexGen Technologies, Inc. September 2009 - July 2010
UC Denver 2006 - 2009
Colorado Immunization Information System March 2000 - April 2006
Skills
Compliance, Policy, Security, Risk Mitigation, Disaster Recovery, Security Management, Security Policy..., Regulatory Risk, Risk Management, Regulations, Information Security, Physical Security, Information Governance, HIPAA, PCI DSS, FISMA, FDA Part 11, Governance, Information Security..., Computer Security, IT Audit, Penetration Testing, Security Audits, Vulnerability Assessment, Information Technology, Business Continuity, Risk Assessment, Management
Education
Metropolitan State University of Denver 1989 — 1994
Bachelor, Psychology & Criminal Justice
Balint Ary Balint Ary's Transcom Experience January 2015 - Present
Job Global Applications Architect at Transcom
Industry Telecommunications
Experience
Transcom January 2015 - Present
Vodafone Hungary September 2013 - January 2015
Vodafone Hungary March 2010 - September 2013
Vodafone Hungary June 2009 - March 2010
Mobile Innovation Center September 2005 - September 2009
Amdocs April 2005 - June 2009
Skills
Telecommunications, Solution Architecture, Integration, Business Analysis, Telecommunications..., SQL, Requirements Analysis, PL/SQL, Software Project..., Unix, Billing Systems, Provisioning, Oracle, Project Management, GSM, Software Development, ITIL, Shell Scripting, Software Design, Databases, Quality Center, Invoicing, Oracle SQL, Business Requirements, Billing, Product Management, IT Architecture
Education
Budapest University of Technology and Economics 2005 — 2014
Doctor of Philosophy (Ph.D.), Billing systems, CDR processing, summa cum laude
Budapesti Mûszaki és Gazdaságtudományi Egyetem 2000 — 2005
MsC, IT, cum laude
Transcom January 2015 - Present
Vodafone Hungary September 2013 - January 2015
Vodafone Hungary March 2010 - September 2013
Vodafone Hungary June 2009 - March 2010
Mobile Innovation Center September 2005 - September 2009
Amdocs April 2005 - June 2009
Skills
Telecommunications, Solution Architecture, Integration, Business Analysis, Telecommunications..., SQL, Requirements Analysis, PL/SQL, Software Project..., Unix, Billing Systems, Provisioning, Oracle, Project Management, GSM, Software Development, ITIL, Shell Scripting, Software Design, Databases, Quality Center, Invoicing, Oracle SQL, Business Requirements, Billing, Product Management, IT Architecture
Education
Budapest University of Technology and Economics 2005 — 2014
Doctor of Philosophy (Ph.D.), Billing systems, CDR processing, summa cum laude
Budapesti Mûszaki és Gazdaságtudományi Egyetem 2000 — 2005
MsC, IT, cum laude
Ahmed Shwaikh Ahmed Shwaikh's Transcom Experience July 2012 - November 2013
Job Customer service agent at Transcom
Industry Outsourcing/Offshoring
Experience
Brock University September 2009 - Present
Kognitive Marketing November 2013 - January 2014
Transcom July 2012 - November 2013
Primerica July 2011 - April 2013
Protocol Global Solutions July 2009 - August 2010
Department of Chemistry, Bronx Community College CUNY January 2007 - August 2008
Skills
Research, Organic Chemistry, Biochemistry, Chemistry, Gas Chromatography, Teaching, HPLC, Inorganic Chemistry, Chromatography, TLC, Data Analysis, Statistics, ELISA
Education
Bronx Community College 2006 — 2008
Associated in Applied Sciences, Pharmaceutical Manufacutring Technology
Brock University
BSc Hounors, Biochemistry
Brock University September 2009 - Present
Kognitive Marketing November 2013 - January 2014
Transcom July 2012 - November 2013
Primerica July 2011 - April 2013
Protocol Global Solutions July 2009 - August 2010
Department of Chemistry, Bronx Community College CUNY January 2007 - August 2008
Skills
Research, Organic Chemistry, Biochemistry, Chemistry, Gas Chromatography, Teaching, HPLC, Inorganic Chemistry, Chromatography, TLC, Data Analysis, Statistics, ELISA
Education
Bronx Community College 2006 — 2008
Associated in Applied Sciences, Pharmaceutical Manufacutring Technology
Brock University
BSc Hounors, Biochemistry
Liliana Oszlanyi Liliana Oszlanyi's Transcom Experience March 2012 - November 2012
Job Customer Service Specialist
Industry Information Technology and Services
Experience
The Dow Chemical Company April 2015 - Present
Systemax November 2013 - April 2015
Duodecad Ltd 2012 - 2013
Transcom March 2012 - November 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Technical Support, Troubleshooting, Service Delivery, Sla, Outsourcing, Windows 7, Contact Centers, SAP, German
Education
Eötvös Loránd Tudományegyetem
Master of Education (MEd), American Studies
Eötvös Loránd Tudományegyetem
Master of Arts (MA), American Studies
The Dow Chemical Company April 2015 - Present
Systemax November 2013 - April 2015
Duodecad Ltd 2012 - 2013
Transcom March 2012 - November 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Technical Support, Troubleshooting, Service Delivery, Sla, Outsourcing, Windows 7, Contact Centers, SAP, German
Education
Eötvös Loránd Tudományegyetem
Master of Education (MEd), American Studies
Eötvös Loránd Tudományegyetem
Master of Arts (MA), American Studies
Erzsi Tiszai Erzsi Tiszai's Transcom Experience July 2009 - September 2010
Job IT Project Analyst at Citi
Industry Financial Services
Experience
Citi February 2015 - Present
Citi September 2010 - February 2015
Transcom July 2009 - September 2010
Partvonal kiadó December 2007 - February 2008
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Software Documentation, Access, Customer Satisfaction, Process Improvement, PowerPoint, Customer Experience, Technical Support, Training, Project Management, Time Management, Analysis, Teamwork
Education
Gábor Dénes Főiskola 2010 — 2014
Bachelor of Science (BSc), Information Technology
Eötvös Loránd Tudományegyetem 2006 — 2011
Master of Arts (M.A.), English Language and Literature/Letters
Eötvös Loránd Tudományegyetem 2001 — 2005
Bachelor of Arts (B.A.), Teaching English as a Second or Foreign Language/ESL Language Instructor
Citi February 2015 - Present
Citi September 2010 - February 2015
Transcom July 2009 - September 2010
Partvonal kiadó December 2007 - February 2008
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Software Documentation, Access, Customer Satisfaction, Process Improvement, PowerPoint, Customer Experience, Technical Support, Training, Project Management, Time Management, Analysis, Teamwork
Education
Gábor Dénes Főiskola 2010 — 2014
Bachelor of Science (BSc), Information Technology
Eötvös Loránd Tudományegyetem 2006 — 2011
Master of Arts (M.A.), English Language and Literature/Letters
Eötvös Loránd Tudományegyetem 2001 — 2005
Bachelor of Arts (B.A.), Teaching English as a Second or Foreign Language/ESL Language Instructor
Agnes Szabo Agnes Szabo's Transcom Experience March 2012 - August 2012
Job Italian Collection Specialist at Avis Budget Group
Industry Leisure, Travel & Tourism
Experience
Avis Budget Group August 2012 - Present
Transcom March 2012 - August 2012
Skills
Customer Service, Forecasting, Accounts Receivable, Financial Analysis, Call Centers, Microsoft Excel, Financial Reporting, Accounts Payable, Outlook, Microsoft Office, Process Improvement, Negotiation, Internet
Education
Eötvös Loránd University 2007 — 2011
Bachelor's degree, Italian and Greek Language and Literature
Lia School, Budapest, Hungary 2008 — 2010
Foundation degree, Tour Guide
Avis Budget Group August 2012 - Present
Transcom March 2012 - August 2012
Skills
Customer Service, Forecasting, Accounts Receivable, Financial Analysis, Call Centers, Microsoft Excel, Financial Reporting, Accounts Payable, Outlook, Microsoft Office, Process Improvement, Negotiation, Internet
Education
Eötvös Loránd University 2007 — 2011
Bachelor's degree, Italian and Greek Language and Literature
Lia School, Budapest, Hungary 2008 — 2010
Foundation degree, Tour Guide
Lilla Kocsis's Transcom Experience April 2009 - November 2010
Job Account Manager at Digic Pictures, Managing Editor at Rebellive blog
Industry Apparel & Fashion
Experience
Digic Pictures June 2014 - Present
Rebellive blog April 2013 - Present
IBM August 2011 - May 2014
Ludwig Museum - Museum of Contemporary Art October 2012 - May 2013
Fashion Video Festival November 2012 - November 2012
MOME line - design works July 2012 - October 2012
Getronics November 2010 - August 2011
Transcom April 2009 - November 2010
Transcom April 2009 - March 2010
Skills
Blogging, Social Media..., Online Marketing, Events Coordination, Customer Service, IT Service Management, Change Management, Incident Management, Major Incident..., Problem Management, Reporting & Analysis, Root Cause Analysis, Customer Service..., Teaching English as a..., Incident Reporting, Business Process..., Service Level Management, Customer Satisfaction..., Service Request..., Fashion Writing, Fashion Blogging, Social Media, Facebook Marketing, Performance Improvement, Quality Control, Contract Management, Technical Training, Job Coaching, Performance Reporting, Employee Training, Qualified Teacher, Failed Change Analysis, Twitter, Project Management
Education
Debreceni Egyetem 2004 — 2011
Master of Arts (M.A.), Teaching English as a Second or Foreign Language/ESL Language Instructor
Tóth Árpád Grammar School 2000 — 2004
Liberal Arts and Sciences, General Studies and Humanities
Digic Pictures June 2014 - Present
Rebellive blog April 2013 - Present
IBM August 2011 - May 2014
Ludwig Museum - Museum of Contemporary Art October 2012 - May 2013
Fashion Video Festival November 2012 - November 2012
MOME line - design works July 2012 - October 2012
Getronics November 2010 - August 2011
Transcom April 2009 - November 2010
Transcom April 2009 - March 2010
Skills
Blogging, Social Media..., Online Marketing, Events Coordination, Customer Service, IT Service Management, Change Management, Incident Management, Major Incident..., Problem Management, Reporting & Analysis, Root Cause Analysis, Customer Service..., Teaching English as a..., Incident Reporting, Business Process..., Service Level Management, Customer Satisfaction..., Service Request..., Fashion Writing, Fashion Blogging, Social Media, Facebook Marketing, Performance Improvement, Quality Control, Contract Management, Technical Training, Job Coaching, Performance Reporting, Employee Training, Qualified Teacher, Failed Change Analysis, Twitter, Project Management
Education
Debreceni Egyetem 2004 — 2011
Master of Arts (M.A.), Teaching English as a Second or Foreign Language/ESL Language Instructor
Tóth Árpád Grammar School 2000 — 2004
Liberal Arts and Sciences, General Studies and Humanities
Antoinette Illy's Transcom Experience November 2009 - September 2010
Job Full Time Student
Industry Aviation & Aerospace
Experience
Hallmark University August 2015 - Present
Wells Fargo Home Mortgage December 2012 - August 2015
Digital Defense, Inc. November 2010 - October 2012
Transcom November 2009 - September 2010
Citibank June 2003 - August 2008
Asset Acceptance October 2001 - June 2003
American Airlines / AMRis / TSR / On Point April 1993 - September 2001
Skills
Training, Operations Management, Business Development, Marketing, Account Management, Banking, Customer Satisfaction, Sales Process, Team Building, Salesforce.com, Call Center, Sales Management, Forecasting, Business Process..., B2B Marketing, Microsoft Office, Risk Management, PeopleSoft, Small Business, Employee Engagement, InsideView, Microsoft CRM, Job Descriptions, Cycling, Curriculum Development, Airlines, Fundraising, Triathlon, B2B Marketing Strategy, ZoomInfo, SugarCRM, Capital Budgeting, Operating Budgets, Compliance, Hiring Practices, Hiring Personnel, Airline Reservations, Travel, Sabre, Race Director, Collections, Fortune 500 Account..., Projects, Mortgage Acceleration, Presentations, Ramp-up, Start-up Initiatives, Call Centers, Sales, Start-ups
Education
The University of Texas at Austin 1987 — 1992
Psychology/Sociology
Hallmark University
Aeronautics & Aviation - A&P
Central Catholic High School
Providence High School
Hallmark University August 2015 - Present
Wells Fargo Home Mortgage December 2012 - August 2015
Digital Defense, Inc. November 2010 - October 2012
Transcom November 2009 - September 2010
Citibank June 2003 - August 2008
Asset Acceptance October 2001 - June 2003
American Airlines / AMRis / TSR / On Point April 1993 - September 2001
Skills
Training, Operations Management, Business Development, Marketing, Account Management, Banking, Customer Satisfaction, Sales Process, Team Building, Salesforce.com, Call Center, Sales Management, Forecasting, Business Process..., B2B Marketing, Microsoft Office, Risk Management, PeopleSoft, Small Business, Employee Engagement, InsideView, Microsoft CRM, Job Descriptions, Cycling, Curriculum Development, Airlines, Fundraising, Triathlon, B2B Marketing Strategy, ZoomInfo, SugarCRM, Capital Budgeting, Operating Budgets, Compliance, Hiring Practices, Hiring Personnel, Airline Reservations, Travel, Sabre, Race Director, Collections, Fortune 500 Account..., Projects, Mortgage Acceleration, Presentations, Ramp-up, Start-up Initiatives, Call Centers, Sales, Start-ups
Education
The University of Texas at Austin 1987 — 1992
Psychology/Sociology
Hallmark University
Aeronautics & Aviation - A&P
Central Catholic High School
Providence High School
Petra Hajdu Petra Hajdu's Transcom Experience 2005 - 2006
Job Press and Public Diplomacy Officer at the Embassy of the Republic of Slovenia in Budapest
Industry International Affairs
Experience
Embassy of the Republic of Slovenia in Budapest January 2014 - April 2015
British Embassy, Budapest November 2012 - November 2013
UNHCR April 2012 - November 2012
GENPACT LLC September 2006 - October 2011
Genpact Hungary Kft 2006 - 2011
RDI Studio 2000 - 2007
Transcom 2005 - 2006
Hungarian Radio August 1994 - December 2004
Skills
Voice Over, Customer Relations, Order Management, BPO, Journalism, Sales Support, Customer Satisfaction, Interpretation, International Relations, Corporate Communications, Customer Service, Translation, Social Networking, Public Relations, Performance Management, Outsourcing, Sales Operations, Team Management, Project Management, Human Resources, Management, Transition Management, CRM, Call Centers, English, Leadership, Market Research, Training, Interviews, Employee Engagement, Strategy, Vendor Management, Business Process..., Service Delivery, Change Management, Team Leadership, Operations Management, Business Development, Recruiting, Editing, Social Media, Communication, Copy Editing, Digital Media, Speech Writing, Strategic Communications, Internal Communications, Writing, Process Improvement, Event Management
Education
Eötvös Loránd Tudományegyetem 1996 — 2002
MA, American Studies
Szilágyi Erzsébet High School 1990 — 1994
High school diploma, French, Latin, tourism major
Embassy of the Republic of Slovenia in Budapest January 2014 - April 2015
British Embassy, Budapest November 2012 - November 2013
UNHCR April 2012 - November 2012
GENPACT LLC September 2006 - October 2011
Genpact Hungary Kft 2006 - 2011
RDI Studio 2000 - 2007
Transcom 2005 - 2006
Hungarian Radio August 1994 - December 2004
Skills
Voice Over, Customer Relations, Order Management, BPO, Journalism, Sales Support, Customer Satisfaction, Interpretation, International Relations, Corporate Communications, Customer Service, Translation, Social Networking, Public Relations, Performance Management, Outsourcing, Sales Operations, Team Management, Project Management, Human Resources, Management, Transition Management, CRM, Call Centers, English, Leadership, Market Research, Training, Interviews, Employee Engagement, Strategy, Vendor Management, Business Process..., Service Delivery, Change Management, Team Leadership, Operations Management, Business Development, Recruiting, Editing, Social Media, Communication, Copy Editing, Digital Media, Speech Writing, Strategic Communications, Internal Communications, Writing, Process Improvement, Event Management
Education
Eötvös Loránd Tudományegyetem 1996 — 2002
MA, American Studies
Szilágyi Erzsébet High School 1990 — 1994
High school diploma, French, Latin, tourism major
Chris Ann Herron Chris Ann Herron's Transcom Experience September 2013 - Present
Job Senior Project Manager at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom September 2013 - Present
TeleTech December 2006 - June 2010
TeleTech January 2005 - December 2006
TeleTech August 2004 - April 2005
TeleTech January 2004 - August 2004
Vocativ Systems ePLDT 2001 - 2003
Skills
Process Improvement, Performance Management, Process Scheduler, Workforce Management, Management, Training, Project Planning, Call Center, Call Centers, Customer Experience, BPO, Customer Satisfaction, Risk Management, Critical Chain Project..., Strategic Planning, Team Leadership, Cross-functional Team..., Reporting & Analysis, Call center start-up, Revenue Forecasting, Telecommunications, Strategy, Business Process..., Operations Management, Human Resources, Outsourcing, Leadership, Start-ups, Software Documentation, Forecasting
Education
De La Salle University 1997 — 2001
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
St. Paul College of Paranaque 1997 — 2001
High School Diploma
Transcom September 2013 - Present
TeleTech December 2006 - June 2010
TeleTech January 2005 - December 2006
TeleTech August 2004 - April 2005
TeleTech January 2004 - August 2004
Vocativ Systems ePLDT 2001 - 2003
Skills
Process Improvement, Performance Management, Process Scheduler, Workforce Management, Management, Training, Project Planning, Call Center, Call Centers, Customer Experience, BPO, Customer Satisfaction, Risk Management, Critical Chain Project..., Strategic Planning, Team Leadership, Cross-functional Team..., Reporting & Analysis, Call center start-up, Revenue Forecasting, Telecommunications, Strategy, Business Process..., Operations Management, Human Resources, Outsourcing, Leadership, Start-ups, Software Documentation, Forecasting
Education
De La Salle University 1997 — 2001
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
St. Paul College of Paranaque 1997 — 2001
High School Diploma
Anna Janik's Transcom Experience October 2010 - June 2014
Job TCS
Industry Consumer Services
Experience
Tata Consultancy Services July 2014 - Present
Transcom October 2010 - June 2014
Skills
Coaching, Customer Satisfaction, Customer Experience, Training, Call Centers, Customer Retention, Performance Management, Team Management, Operations Management, CRM, Team Leadership, Management, Customer Service, Vendor Management, Recruiting, Process Improvement, Employee Training, Account Management, Telecommunications, Outsourcing, Team Building, Teamwork, Outlook, Service Desk, Avaya
Education
Dolnośląska Szkoła Wyższa 2006 — 2008
Tata Consultancy Services July 2014 - Present
Transcom October 2010 - June 2014
Skills
Coaching, Customer Satisfaction, Customer Experience, Training, Call Centers, Customer Retention, Performance Management, Team Management, Operations Management, CRM, Team Leadership, Management, Customer Service, Vendor Management, Recruiting, Process Improvement, Employee Training, Account Management, Telecommunications, Outsourcing, Team Building, Teamwork, Outlook, Service Desk, Avaya
Education
Dolnośląska Szkoła Wyższa 2006 — 2008
Elizabeth Sizemore's Transcom Experience July 2013 - Present
Job Senior Account Manager
Industry Outsourcing/Offshoring
Experience
Transcom July 2013 - Present
Sykes Enterprises inc. April 2001 - July 2013
Nexus Communications April 1998 - December 2001
AT&T June 1996 - April 1998
Skills
Contact Centers, Service Delivery, Client Services, Work Force Management, Vendor Management, Avaya, CRM, IVR, ACD, Business Process..., Performance Management, Technical Support, Team Management, Financial Services, Workforce Management, Customer Retention, Process Improvement, Management, Team Leadership, Leadership, Coaching, Outsourcing Management, Soft Skills, eWFM, Contact Center..., Operational Excellence, Operations Management, Telemarketing, Avaya Technologies
Education
King College
Transcom July 2013 - Present
Sykes Enterprises inc. April 2001 - July 2013
Nexus Communications April 1998 - December 2001
AT&T June 1996 - April 1998
Skills
Contact Centers, Service Delivery, Client Services, Work Force Management, Vendor Management, Avaya, CRM, IVR, ACD, Business Process..., Performance Management, Technical Support, Team Management, Financial Services, Workforce Management, Customer Retention, Process Improvement, Management, Team Leadership, Leadership, Coaching, Outsourcing Management, Soft Skills, eWFM, Contact Center..., Operational Excellence, Operations Management, Telemarketing, Avaya Technologies
Education
King College
Anna Kalászi Anna Kalászi's Transcom Experience September 2009 - October 2010
Job Attended Eötvös Loránd Tudományegyetem
Industry International Affairs
Experience
Ministry of Foreign Affairs and Trade September 2014 - Present
Hungarian Investment and Trade Agency April 2014 - September 2014
Avis Budget Group Bsc September 2013 - February 2014
Transcom September 2009 - October 2010
Skills
International Relations, English, Microsoft Office, Government
Education
Eötvös Loránd Tudományegyetem 2011 — 2013
Master of Arts (MA), International Relations and Affairs
Eötvös Loránd Tudományegyetem 2006 — 2010
Bachelor of Arts (BA), Italian Language and Literature
Ministry of Foreign Affairs and Trade September 2014 - Present
Hungarian Investment and Trade Agency April 2014 - September 2014
Avis Budget Group Bsc September 2013 - February 2014
Transcom September 2009 - October 2010
Skills
International Relations, English, Microsoft Office, Government
Education
Eötvös Loránd Tudományegyetem 2011 — 2013
Master of Arts (MA), International Relations and Affairs
Eötvös Loránd Tudományegyetem 2006 — 2010
Bachelor of Arts (BA), Italian Language and Literature
Joy Nicole Carver Joy Nicole Carver's Transcom Experience October 2014 - Present
Job Virtual Customer Service Representative
Industry Consumer Services
Experience
Sykes Enterprises, Inc. July 2015 - Present
Transcom October 2014 - Present
Convergys April 2014 - October 2014
Chuckle's June 2013 - June 2014
Comfort Inn July 2012 - June 2013
Skills
Front Office, Social Media, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Everest University-South Orlando 2013 — 2014
Associate of Science (AS), Business Administration and Management, General
Harrison College-Evansville 2011 — 2013
Associate of Science (AS), Business Administration and Management, General
Wellington Community High School 1998 — 2002
Music
Sykes Enterprises, Inc. July 2015 - Present
Transcom October 2014 - Present
Convergys April 2014 - October 2014
Chuckle's June 2013 - June 2014
Comfort Inn July 2012 - June 2013
Skills
Front Office, Social Media, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Everest University-South Orlando 2013 — 2014
Associate of Science (AS), Business Administration and Management, General
Harrison College-Evansville 2011 — 2013
Associate of Science (AS), Business Administration and Management, General
Wellington Community High School 1998 — 2002
Music
Robert Cossey Robert Cossey's Transcom Experience August 2014 - March 2015
Job Samsung IT
Industry Information Technology and Services
Experience
Samsung August 2015 - Present
IBEX Global March 2015 - Present
Time Warner Cable August 2013 - Present
Transcom August 2014 - March 2015
Aerotek January 2013 - July 2013
Residential Direct Marketing/Adnetics November 2012 - December 2012
Vutex April 2010 - August 2010
Skills
Technical Support, Customer Service, Customer Satisfaction, iOS, Cisco IOS, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Pro Tools, Internet Explorer, Mobile Technology, Mobile Internet, Audio Engineering, Audio Post Production, Music Production, Manufacturing, Assembler
Education
International Academy of Design and Technology-San Antonio 2010 — 2011
Floresville High School 2004 — 2008
Diploma, Basics
Samsung August 2015 - Present
IBEX Global March 2015 - Present
Time Warner Cable August 2013 - Present
Transcom August 2014 - March 2015
Aerotek January 2013 - July 2013
Residential Direct Marketing/Adnetics November 2012 - December 2012
Vutex April 2010 - August 2010
Skills
Technical Support, Customer Service, Customer Satisfaction, iOS, Cisco IOS, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Pro Tools, Internet Explorer, Mobile Technology, Mobile Internet, Audio Engineering, Audio Post Production, Music Production, Manufacturing, Assembler
Education
International Academy of Design and Technology-San Antonio 2010 — 2011
Floresville High School 2004 — 2008
Diploma, Basics
Noémi Lakatos Noémi Lakatos's Transcom Experience February 2014 - April 2014
Job always ready for a new level
Industry Human Resources
Experience
DO&CO May 2014 - July 2015
Transcom February 2014 - April 2014
Interdean July 2013 - December 2013
henry am zug August 2012 - March 2013
Skills
Utilities Management, Connecting People, Multitasking Skills, Microsoft Office, InDesign, Photoshop, Editorial, Kundendienst, Englisch, Teamwork, Deutsch, PowerPoint, Microsoft Word, Vorträge, Customer Service
Education
Eötvös Loránd Tudományegyetem 2010 — 2013
Bachelor's degree, German Studies
DO&CO May 2014 - July 2015
Transcom February 2014 - April 2014
Interdean July 2013 - December 2013
henry am zug August 2012 - March 2013
Skills
Utilities Management, Connecting People, Multitasking Skills, Microsoft Office, InDesign, Photoshop, Editorial, Kundendienst, Englisch, Teamwork, Deutsch, PowerPoint, Microsoft Word, Vorträge, Customer Service
Education
Eötvös Loránd Tudományegyetem 2010 — 2013
Bachelor's degree, German Studies
Mitchell Keller Mitchell Keller's Transcom Experience August 2015 - Present
Job Quality Analyst at Transcom
Industry Entertainment
Experience
Transcom August 2015 - Present
Cherokee Ranch & Castle May 2014 - June 2015
Sprint December 2007 - May 2014
Bellco Credit Union September 2001 - December 2007
TCF Bank January 2001 - September 2003
Skills
Management, Project Management, Leadership, Team Leadership, Customer Service, Microsoft Office, Budgets, Team Building, Operations Management, Telecommunications, Wireless, Salesforce.com, Mobile Devices, Unified Communications, Customer Satisfaction, Customer Retention, Call Centers, Solution Selling, Quality Assurance, Technical Support, Business Analytics, Business Impact Analysis, Vendor Management, Coaching, Program Management, Sales, Sales Operations, Training
Education
Community College of Aurora 2002 — 2004
Accounting and Finance, `
Smoky Hill High School
Transcom August 2015 - Present
Cherokee Ranch & Castle May 2014 - June 2015
Sprint December 2007 - May 2014
Bellco Credit Union September 2001 - December 2007
TCF Bank January 2001 - September 2003
Skills
Management, Project Management, Leadership, Team Leadership, Customer Service, Microsoft Office, Budgets, Team Building, Operations Management, Telecommunications, Wireless, Salesforce.com, Mobile Devices, Unified Communications, Customer Satisfaction, Customer Retention, Call Centers, Solution Selling, Quality Assurance, Technical Support, Business Analytics, Business Impact Analysis, Vendor Management, Coaching, Program Management, Sales, Sales Operations, Training
Education
Community College of Aurora 2002 — 2004
Accounting and Finance, `
Smoky Hill High School
Zsofia Zsanett Tóth Zsofia Zsanett Tóth's Transcom Experience May 2013 - Present
Job Customer Service Representative at BP
Industry Outsourcing/Offshoring
Experience
BP September 2015 - Present
CPL Jobs Hungary May 2014 - Present
Transcom May 2013 - Present
Hewlett-Packard May 2014 - September 2015
Skills
Customer Service, Call Centers, Team Leadership, Leadership, Customer Satisfaction, Process Improvement, Training, Team Management, Troubleshooting, Account Management
Education
Corvinus University of Budapest
Faculty of Horticultural Sience
BP September 2015 - Present
CPL Jobs Hungary May 2014 - Present
Transcom May 2013 - Present
Hewlett-Packard May 2014 - September 2015
Skills
Customer Service, Call Centers, Team Leadership, Leadership, Customer Satisfaction, Process Improvement, Training, Team Management, Troubleshooting, Account Management
Education
Corvinus University of Budapest
Faculty of Horticultural Sience
Erin González's Transcom Experience June 2011 - Present
Job Account Coordinator at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom June 2011 - Present
Sogang University February 2009 - February 2011
Skills
Call Centers, Account Management, CRM, Customer Satisfaction, Customer Experience, Customer Service, Inbound Marketing, Telemarketing, BPO, Spanish, Social Media, Customer Retention, Sales, Management, Outsourcing, Leadership, Operations Management
Education
The University of Texas at San Antonio 2004 — 2007
Bachelor of Arts (BA), Spanish Language and Literature
Universidad de Guadalajara 2003 — 2003
Spanish Language and Literature
Minnesota State University, Mankato 2001 — 2003
Spanish Language and Literature
Transcom June 2011 - Present
Sogang University February 2009 - February 2011
Skills
Call Centers, Account Management, CRM, Customer Satisfaction, Customer Experience, Customer Service, Inbound Marketing, Telemarketing, BPO, Spanish, Social Media, Customer Retention, Sales, Management, Outsourcing, Leadership, Operations Management
Education
The University of Texas at San Antonio 2004 — 2007
Bachelor of Arts (BA), Spanish Language and Literature
Universidad de Guadalajara 2003 — 2003
Spanish Language and Literature
Minnesota State University, Mankato 2001 — 2003
Spanish Language and Literature
Austin Kiser's Transcom Experience September 2013 - Present
Job Operations Supervisor
Industry Outsourcing/Offshoring
Experience
Transcom September 2013 - Present
Transcom October 2011 - October 2013
Skills
Customer Retention, Account Management, Customer Service, Contact Centers, Contact Center..., Computer Hardware, Windows 7, Call Centers, Coaching, Training, Operations Management, COPC, Strategy, Customer Experience, BPO, Inbound Marketing, Call Center Development, Contact Center..., CRM, Data Management, Avaya
Education
College of Southern Nevada 2009 — 2010
Computing and Information Technology
Shadow Ridge High School 2004 — 2008
Transcom September 2013 - Present
Transcom October 2011 - October 2013
Skills
Customer Retention, Account Management, Customer Service, Contact Centers, Contact Center..., Computer Hardware, Windows 7, Call Centers, Coaching, Training, Operations Management, COPC, Strategy, Customer Experience, BPO, Inbound Marketing, Call Center Development, Contact Center..., CRM, Data Management, Avaya
Education
College of Southern Nevada 2009 — 2010
Computing and Information Technology
Shadow Ridge High School 2004 — 2008
Steven Fenner Steven Fenner's Transcom Experience August 2011 - April 2013
Job Desktop Support, IT Professional
Industry Information Technology and Services
Experience
CEB September 2014 - Present
Transcom August 2011 - April 2013
Schneider Logistics 2007 - 2007
Skills
Call Centers, BPO, Workforce Management, Avaya, Inbound Marketing, Outsourcing, Telemarketing, Contact Centers, Customer Experience, IT Outsourcing, Leadership, Sla, Customer Retention, Key Performance..., Service Management, Training, Process Management, Professional Services, Vendor Management, Performance Management, Lead Generation, Service Delivery, Call Center Development, Incident Management, Team Management, Customer Satisfaction, Telecommunications, Business, Team Leadership, Solution Selling, IVR, VoIP, Service Desk, CRM, Technical Support, Managed Services, Soft Skills, Offshoring, Telephony, Customer Support
Education
Iowa Central Community College 2013 — 2015
Associate's Degree, Network Technology
Strayer University 2011 — 2014
CEB September 2014 - Present
Transcom August 2011 - April 2013
Schneider Logistics 2007 - 2007
Skills
Call Centers, BPO, Workforce Management, Avaya, Inbound Marketing, Outsourcing, Telemarketing, Contact Centers, Customer Experience, IT Outsourcing, Leadership, Sla, Customer Retention, Key Performance..., Service Management, Training, Process Management, Professional Services, Vendor Management, Performance Management, Lead Generation, Service Delivery, Call Center Development, Incident Management, Team Management, Customer Satisfaction, Telecommunications, Business, Team Leadership, Solution Selling, IVR, VoIP, Service Desk, CRM, Technical Support, Managed Services, Soft Skills, Offshoring, Telephony, Customer Support
Education
Iowa Central Community College 2013 — 2015
Associate's Degree, Network Technology
Strayer University 2011 — 2014
Paul Wellard Paul Wellard's Transcom Experience February 2008 - May 2011
Job Social Media Support Specialist at Rogers Communications
Industry Telecommunications
Experience
Rogers Communications September 2013 - Present
Rogers Communications May 2012 - September 2013
Rogers Communications May 2011 - May 2012
Transcom February 2008 - May 2011
Starbucks 2004 - 2008
Skills
Team Leadership, Customer Experience, Social Media, Social Media..., Social Media Analytics, Social Media Outreach, Online Moderation, Powerful Communicator, Telecommunications, Media & Entertainment, Facebook, Twitter, Analytic Thinking, Teamwork, Customer Retention, Technical Support, Highly Adaptive, Service Delivery, Mobile Devices, Contact Centers, CRM, Leadership, Management
Education
Athabasca University 2014 — 2018
Bachelor of Commerce (B.Com.)
Laura Secord Secondary School 2000 — 2005
Rogers Communications September 2013 - Present
Rogers Communications May 2012 - September 2013
Rogers Communications May 2011 - May 2012
Transcom February 2008 - May 2011
Starbucks 2004 - 2008
Skills
Team Leadership, Customer Experience, Social Media, Social Media..., Social Media Analytics, Social Media Outreach, Online Moderation, Powerful Communicator, Telecommunications, Media & Entertainment, Facebook, Twitter, Analytic Thinking, Teamwork, Customer Retention, Technical Support, Highly Adaptive, Service Delivery, Mobile Devices, Contact Centers, CRM, Leadership, Management
Education
Athabasca University 2014 — 2018
Bachelor of Commerce (B.Com.)
Laura Secord Secondary School 2000 — 2005
Linda Zheng Linda Zheng's Transcom Experience December 2011 - March 2014
Job Masters in International Business | Business Analyst 'Certified' | Business Development & Marketing Strategist
Industry Marketing and Advertising
Experience
Hult International Business School August 2014 - Present
Hewlett-Packard July 2015 - August 2015
Swedbank March 2014 - June 2014
Transcom December 2011 - March 2014
HANVON TECHNOLOGY CO.,LTD May 2013 - August 2013
Skills
Teamwork, Business Strategy, Marketing Strategy, Management, Microsoft Office, PowerPoint, Microsoft Excel, Market Research, Social Media, Management Consulting
Education
Hult International Business School 2014 — 2015
MBA, international business
Stockholms universitet 2011 — 2013
Bachelor of Science (B.A.Sc.), Political Science and Communication
Hult International Business School August 2014 - Present
Hewlett-Packard July 2015 - August 2015
Swedbank March 2014 - June 2014
Transcom December 2011 - March 2014
HANVON TECHNOLOGY CO.,LTD May 2013 - August 2013
Skills
Teamwork, Business Strategy, Marketing Strategy, Management, Microsoft Office, PowerPoint, Microsoft Excel, Market Research, Social Media, Management Consulting
Education
Hult International Business School 2014 — 2015
MBA, international business
Stockholms universitet 2011 — 2013
Bachelor of Science (B.A.Sc.), Political Science and Communication
Dalia Kacenauskaite Dalia Kacenauskaite's Transcom Experience January 2005 - October 2012
Job Director of Customer Care at Zippy Shell Incorporated
Industry Packaging and Containers
Experience
Zippy Shell Incorporated July 2015 - Present
Hello Hospitality IV, LLC January 2013 - July 2015
Transcom January 2005 - October 2012
Transcom March 2005 - August 2005
Transcom November 2004 - February 2005
Transcom June 2004 - October 2004
Skills
Call Center, Outsourcing, Customer Experience, Contact Centers, Team Management, Call Centers, Workforce Management, Performance Management, CRM, Management, Operations Management, Telecommunications, Quality Assurance, Team Building, Training, Service Delivery, BPO, Avaya, Inbound Marketing, Team Leadership, Change Management, Coaching, Customer Satisfaction, Business Analysis, Customer Service, Project Management, Process Improvement, Business Planning, Business Process..., Leadership
Education
Mykolas Romeris University 2001 — 2008
BS, Law
Mykolo Romerio Universitetas 2004 — 2007
Master of Law, International Law
Vilniaus Žemynos gimnazija 1990 — 2001
GED, GED
Zippy Shell Incorporated July 2015 - Present
Hello Hospitality IV, LLC January 2013 - July 2015
Transcom January 2005 - October 2012
Transcom March 2005 - August 2005
Transcom November 2004 - February 2005
Transcom June 2004 - October 2004
Skills
Call Center, Outsourcing, Customer Experience, Contact Centers, Team Management, Call Centers, Workforce Management, Performance Management, CRM, Management, Operations Management, Telecommunications, Quality Assurance, Team Building, Training, Service Delivery, BPO, Avaya, Inbound Marketing, Team Leadership, Change Management, Coaching, Customer Satisfaction, Business Analysis, Customer Service, Project Management, Process Improvement, Business Planning, Business Process..., Leadership
Education
Mykolas Romeris University 2001 — 2008
BS, Law
Mykolo Romerio Universitetas 2004 — 2007
Master of Law, International Law
Vilniaus Žemynos gimnazija 1990 — 2001
GED, GED
Ali Wilson Ali Wilson's Transcom Experience May 2013 - August 2013
Job Journalism Student at Carleton University and Social Media Manager | Consultant at Wilson Digital Marketing
Industry Marketing and Advertising
Experience
Wilson Digital Marketing April 2015 - Present
The Scene Magazine October 2013 - May 2015
Centretown News January 2015 - April 2015
Rooster's Coffee House September 2014 - April 2015
Truffle Treasures April 2014 - August 2014
Transcom May 2013 - August 2013
ABC Fire Protection Inc May 2013 - August 2013
Skills
Freelance Writing, Social Media Marketing, Social Media, Feature Articles, News Writing, Online Journalism, Journalism, Interviews, Microsoft Excel, Freelance Photography, Adobe Creative Cloud, Social Media..., Blogging, Video Editing, Copywriting, Writing, New Media
Education
Carleton University 2012 — 2016
Journalism Honors with a double Minor in Business and English Literature, Journalism
Thousand Islands Secondary School 2009 — 2012
Wilson Digital Marketing April 2015 - Present
The Scene Magazine October 2013 - May 2015
Centretown News January 2015 - April 2015
Rooster's Coffee House September 2014 - April 2015
Truffle Treasures April 2014 - August 2014
Transcom May 2013 - August 2013
ABC Fire Protection Inc May 2013 - August 2013
Skills
Freelance Writing, Social Media Marketing, Social Media, Feature Articles, News Writing, Online Journalism, Journalism, Interviews, Microsoft Excel, Freelance Photography, Adobe Creative Cloud, Social Media..., Blogging, Video Editing, Copywriting, Writing, New Media
Education
Carleton University 2012 — 2016
Journalism Honors with a double Minor in Business and English Literature, Journalism
Thousand Islands Secondary School 2009 — 2012
Melissa Suko Melissa Suko's Transcom Experience March 1998 - June 1999
Job Human Resource Supervisor
Industry Human Resources
Experience
Toys R Us September 2015 - Present
Sunny Hill Nursing Home October 2009 - December 2009
Transcom March 1998 - June 1999
China Charlie’s January 1986 - January 1990
Skills
Public Speaking, Microsoft Office, Psychology, Customer Service, Research, Microsoft Word, Teaching, Microsoft Excel, Event Planning, Teamwork, English, Nonprofits, Time Management, Higher Education, Editing, Leadership, PowerPoint, Human Resources
Education
University of Saint Francis 2013 — 2015
Bachelors of Art, Psychology
University of St. Francis 2013 — 2015
Bachelor's degree, Psychology, 3.40
Joliet Junior College 2009 — 2013
Associate, Arts
Joliet Junior College 2009 — 2012
Associate of Arts (A.A.), Psychology
Vincennes University 2005 — 2006
Toys R Us September 2015 - Present
Sunny Hill Nursing Home October 2009 - December 2009
Transcom March 1998 - June 1999
China Charlie’s January 1986 - January 1990
Skills
Public Speaking, Microsoft Office, Psychology, Customer Service, Research, Microsoft Word, Teaching, Microsoft Excel, Event Planning, Teamwork, English, Nonprofits, Time Management, Higher Education, Editing, Leadership, PowerPoint, Human Resources
Education
University of Saint Francis 2013 — 2015
Bachelors of Art, Psychology
University of St. Francis 2013 — 2015
Bachelor's degree, Psychology, 3.40
Joliet Junior College 2009 — 2013
Associate, Arts
Joliet Junior College 2009 — 2012
Associate of Arts (A.A.), Psychology
Vincennes University 2005 — 2006
Kyl Williamson Kyl Williamson's Transcom Experience February 2010 - June 2010
Job at Janacorp, Technical Publishing and Engineering Services
Industry Aviation & Aerospace
Experience
JANA, Inc. January 2014 - Present
Guardian Protection Services September 2013 - December 2013
Bexar County District Clerk January 2013 - September 2013
Texas State Senate January 2012 - January 2013
Texas State Senate March 2012 - August 2012
TK Cattle Company June 2010 - January 2011
Transcom February 2010 - June 2010
Hometown True Value January 2007 - January 2010
United States Marine Corps February 2001 - June 2006
Skills
Troubleshooting, Supervisory Skills, Customer Service, Excel, Microsoft Office, Problem Solving, Word, PowerPoint, Customer Relations, Customer Satisfaction, Teamwork, Computer Hardware, Administration, Windows, Outlook, Team Leadership, XP, Analysis, Mentoring, Coaching, Process Improvement, Windows 7, Retail, Public Speaking, Social Media, Employee Relations, Planning, Documentation, Scheduling, Policy, Software Documentation, Public Policy, Government, Microsoft Excel, Project Planning, Microsoft Word
Education
The University of Texas at San Antonio 2012 — 2014
BA Public Administration, Public Administration / Economics
San Antonio College 2011 — 2012
AA, Political Science and Government
Colorado Technical University 2007 — 2008
JANA, Inc. January 2014 - Present
Guardian Protection Services September 2013 - December 2013
Bexar County District Clerk January 2013 - September 2013
Texas State Senate January 2012 - January 2013
Texas State Senate March 2012 - August 2012
TK Cattle Company June 2010 - January 2011
Transcom February 2010 - June 2010
Hometown True Value January 2007 - January 2010
United States Marine Corps February 2001 - June 2006
Skills
Troubleshooting, Supervisory Skills, Customer Service, Excel, Microsoft Office, Problem Solving, Word, PowerPoint, Customer Relations, Customer Satisfaction, Teamwork, Computer Hardware, Administration, Windows, Outlook, Team Leadership, XP, Analysis, Mentoring, Coaching, Process Improvement, Windows 7, Retail, Public Speaking, Social Media, Employee Relations, Planning, Documentation, Scheduling, Policy, Software Documentation, Public Policy, Government, Microsoft Excel, Project Planning, Microsoft Word
Education
The University of Texas at San Antonio 2012 — 2014
BA Public Administration, Public Administration / Economics
San Antonio College 2011 — 2012
AA, Political Science and Government
Colorado Technical University 2007 — 2008
Kristof Keresztury Kristof Keresztury's Transcom Experience December 2014 - Present
Job Global IT Project Manager at Transcom
Industry Telecommunications
Experience
Transcom December 2014 - Present
Avaya September 2013 - December 2014
Avaya June 2012 - September 2013
CSM January 2011 - May 2012
Cushman & Wakefield January 2009 - January 2011
Real Parking Solutions March 2007 - March 2008
Skills
VoIP, Servers, Unified Communications, Avaya Aura, SIP, Project Management, Networking, Technical Support, Windows, Windows 7, Avaya IP Telephony, TCP/IP, Media Gateways, IP PBX, SQL, Linux, Avaya, H.323, VMware, Xen, Incident Management, Team Leadership, Operating Systems, Telephony, Escalations Management, Customer Support, Wireshark, Avaya Communication..., Avaya Technologies, Telecommunications, Troubleshooting, IP, Project Delivery
Education
Eötvös Loránd Tudományegyetem 2005 — 2008
English Language and Literature, General
Budapesti Gazdasági Főiskola
International Economics
Transcom December 2014 - Present
Avaya September 2013 - December 2014
Avaya June 2012 - September 2013
CSM January 2011 - May 2012
Cushman & Wakefield January 2009 - January 2011
Real Parking Solutions March 2007 - March 2008
Skills
VoIP, Servers, Unified Communications, Avaya Aura, SIP, Project Management, Networking, Technical Support, Windows, Windows 7, Avaya IP Telephony, TCP/IP, Media Gateways, IP PBX, SQL, Linux, Avaya, H.323, VMware, Xen, Incident Management, Team Leadership, Operating Systems, Telephony, Escalations Management, Customer Support, Wireshark, Avaya Communication..., Avaya Technologies, Telecommunications, Troubleshooting, IP, Project Delivery
Education
Eötvös Loránd Tudományegyetem 2005 — 2008
English Language and Literature, General
Budapesti Gazdasági Főiskola
International Economics
Zsófia Szarka's Transcom Experience 2009 - 2010
Job Digital Acquisition Specialist
Industry Food & Beverages
Experience
Nestlé Nespresso January 2014 - August 2015
Nespresso Hungary September 2011 - August 2015
Alveola Beauty Services July 2011 - August 2011
Forest&Ray LTD September 2010 - May 2011
90.9 Jazzy Radio June 2010 - September 2010
Transcom 2009 - 2010
Skills
Social Media Marketing, Online Marketing, Digital Marketing, Social Media, Writing, Customer Service, Negotiation, Marketing Strategy, Google Analytics, Paid Search Campaigns, Social Media Strategist, Content Management, E-commerce, Public Relations, Event Management, Strategy, Marketing, Management, Google Adwords
Education
Eötvös Loránd Tudományegyetem 2010 — 2012
MA, International realtions
Zsigmond Király Fősikola 2006 — 2010
International Relations referee, International Relations/ International Business and Political Communication
Universidad de Huelva 2008 — 2008
BA Science, Business Studies
Nestlé Nespresso January 2014 - August 2015
Nespresso Hungary September 2011 - August 2015
Alveola Beauty Services July 2011 - August 2011
Forest&Ray LTD September 2010 - May 2011
90.9 Jazzy Radio June 2010 - September 2010
Transcom 2009 - 2010
Skills
Social Media Marketing, Online Marketing, Digital Marketing, Social Media, Writing, Customer Service, Negotiation, Marketing Strategy, Google Analytics, Paid Search Campaigns, Social Media Strategist, Content Management, E-commerce, Public Relations, Event Management, Strategy, Marketing, Management, Google Adwords
Education
Eötvös Loránd Tudományegyetem 2010 — 2012
MA, International realtions
Zsigmond Király Fősikola 2006 — 2010
International Relations referee, International Relations/ International Business and Political Communication
Universidad de Huelva 2008 — 2008
BA Science, Business Studies
Lydia Lewis- Oyetunji's Transcom Experience October 2014 - March 2015
Job Chronicles Virtual Assistant Services
Industry Executive Office
Experience
Chronicles Administrative Support February 2012 - Present
Transcom October 2014 - March 2015
FCG Advisors LLC September 2014 - November 2014
Target Stores Inc January 2009 - March 2011
FedEx/ Connextions January 2007 - January 2009
Skills
Virtual Assistance, Administrative..., Customer Service, Call Centers, Account Management, Public Speaking, Team Building, Online Marketing, Project Management, Data Entry, Call Center, Sales Support, Personal Training, Team Management, Sales Management, Direct Sales, Mentoring, Customer Relations, Social Media, Blogging, Human Resources, Consulting, Microsoft Office, Microsoft Excel, Microsoft Publisher, Proofreading, PowerPoint, Customer Support, Nutritional Counseling, Office Administration, Research, Market Research, Social Media Marketing, Training, Leadership, Administrative..., Sales, Marketing, Entrepreneurship, Management, Social Networking, Virtual Assistant
Education
Dekalb Community College 1998 — 1999
Associates Degree, Business Administration
Ultrasound Diagnostics 1999 — 2000
Certification, Medical Assistant
Alonzo A. Crim 1991 — 1995
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Chronicles Administrative Support February 2012 - Present
Transcom October 2014 - March 2015
FCG Advisors LLC September 2014 - November 2014
Target Stores Inc January 2009 - March 2011
FedEx/ Connextions January 2007 - January 2009
Skills
Virtual Assistance, Administrative..., Customer Service, Call Centers, Account Management, Public Speaking, Team Building, Online Marketing, Project Management, Data Entry, Call Center, Sales Support, Personal Training, Team Management, Sales Management, Direct Sales, Mentoring, Customer Relations, Social Media, Blogging, Human Resources, Consulting, Microsoft Office, Microsoft Excel, Microsoft Publisher, Proofreading, PowerPoint, Customer Support, Nutritional Counseling, Office Administration, Research, Market Research, Social Media Marketing, Training, Leadership, Administrative..., Sales, Marketing, Entrepreneurship, Management, Social Networking, Virtual Assistant
Education
Dekalb Community College 1998 — 1999
Associates Degree, Business Administration
Ultrasound Diagnostics 1999 — 2000
Certification, Medical Assistant
Alonzo A. Crim 1991 — 1995
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Christopher Tarlton Christopher Tarlton's Transcom Experience October 2009 - September 2010
Job Inbound Sales Representative at Omaha Steaks
Industry Information Technology and Services
Experience
Omaha Steaks November 2011 - Present
CoSentry June 2011 - August 2011
TransCom October 2009 - September 2010
ORION Marketing Group, Inc. June 2002 - September 2009
Omaha Steaks November 2001 - December 2001
Twin Creek Cinema April 2001 - December 2001
Omaha Steaks November 2000 - December 2000
Skills
Technical Support, Troubleshooting, Call Centers, Security, Software Installation, Customer Service, Sales, SQL, Microsoft SQL Server, Active Directory, Windows Server, Java, Operating Systems, Windows 7, Windows XP, Computer Hardware, Windows, Help Desk Support, Telecommunications, Microsoft Exchange, Windows 8, Hardware Installation, building computers
Education
Metropolitan Community College 2011 — 2015
Associates Information Technology:Desktop Specialty, Information Technology: Desktop Suppport, Graduate
Papillion-La Vista High School 1997 — 2000
High School Diploma/GED
Omaha Steaks November 2011 - Present
CoSentry June 2011 - August 2011
TransCom October 2009 - September 2010
ORION Marketing Group, Inc. June 2002 - September 2009
Omaha Steaks November 2001 - December 2001
Twin Creek Cinema April 2001 - December 2001
Omaha Steaks November 2000 - December 2000
Skills
Technical Support, Troubleshooting, Call Centers, Security, Software Installation, Customer Service, Sales, SQL, Microsoft SQL Server, Active Directory, Windows Server, Java, Operating Systems, Windows 7, Windows XP, Computer Hardware, Windows, Help Desk Support, Telecommunications, Microsoft Exchange, Windows 8, Hardware Installation, building computers
Education
Metropolitan Community College 2011 — 2015
Associates Information Technology:Desktop Specialty, Information Technology: Desktop Suppport, Graduate
Papillion-La Vista High School 1997 — 2000
High School Diploma/GED
Andreas Vogler Andreas Vogler's Transcom Experience June 2009 - June 2010
Job Entrepreneur at BizFact
Industry Management Consulting
Experience
BizFact October 2012 - Present
BP July 2010 - September 2012
Transcom June 2009 - June 2010
Tata Consultancy Services January 2008 - May 2009
BizFact January 2006 - December 2007
Alfa Press January 2004 - December 2005
Sententia September 2002 - December 2003
dpa-AFX Wirtschaftsnachrichten GmbH June 2000 - August 2002
Skills
Change Management, Knowledge Management, Business Process..., Analysis, Management, Operations Management, Six Sigma, Call Centers, SAP, Project Management, Market Research, CRM, Outsourcing, Leadership, Business Intelligence, Process Improvement, Business Process, New Business Development, Business Development, Software Documentation, Service Delivery, Vendor Management
Education
Donau-Universität Krems 1998 — 2000
Master of Advanced in Journalism
Ruprecht-Karls-Universität Heidelberg 1990 — 1999
Diploma, Theology/Theological Studies
BizFact October 2012 - Present
BP July 2010 - September 2012
Transcom June 2009 - June 2010
Tata Consultancy Services January 2008 - May 2009
BizFact January 2006 - December 2007
Alfa Press January 2004 - December 2005
Sententia September 2002 - December 2003
dpa-AFX Wirtschaftsnachrichten GmbH June 2000 - August 2002
Skills
Change Management, Knowledge Management, Business Process..., Analysis, Management, Operations Management, Six Sigma, Call Centers, SAP, Project Management, Market Research, CRM, Outsourcing, Leadership, Business Intelligence, Process Improvement, Business Process, New Business Development, Business Development, Software Documentation, Service Delivery, Vendor Management
Education
Donau-Universität Krems 1998 — 2000
Master of Advanced in Journalism
Ruprecht-Karls-Universität Heidelberg 1990 — 1999
Diploma, Theology/Theological Studies
Orsolya Illés's Transcom Experience May 2012 - July 2013
Job Team Lead, AP Southern Region at Avis Budget Group EMEA
Industry Outsourcing/Offshoring
Experience
Avis Budget Group EMEA May 2015 - Present
Avis Budget Group EMEA July 2014 - April 2015
Avis Budget Group EMEA July 2013 - July 2014
Transcom May 2012 - July 2013
BASIDA, Aranjuez, Spain August 2011 - August 2011
Skills
IT Outsourcing, Customer Service, English, HR Policies, HR Consulting, SAP HR, Psychology, Help Desk Support, Financial Aid..., Social Sciences, Statistics, SPSS, Spanish, Italian, Catalan, Hungarian, Non-profit Volunteer, Finance, P2P, Databases, BPO, Human Resources, Outsourcing, Teamwork, Call Centers, Management, Team Leadership, Analysis
Education
EFEB 2013 — 2013
Accounting and Finance, Intermediate studies
Universitat de Barcelona 2011 — 2012
Work and Organizational Psychology (in Spanish)
Eötvös Loránd Tudományegyetem 2010 — 2012
Bachelor's degree, Psychology
Eötvös Loránd Tudományegyetem 2009 — 2011
Spanish Language and Literature
Eötvös Loránd Tudományegyetem 2007 — 2010
Bachelor of Arts (BA), Psychology
Avis Budget Group EMEA May 2015 - Present
Avis Budget Group EMEA July 2014 - April 2015
Avis Budget Group EMEA July 2013 - July 2014
Transcom May 2012 - July 2013
BASIDA, Aranjuez, Spain August 2011 - August 2011
Skills
IT Outsourcing, Customer Service, English, HR Policies, HR Consulting, SAP HR, Psychology, Help Desk Support, Financial Aid..., Social Sciences, Statistics, SPSS, Spanish, Italian, Catalan, Hungarian, Non-profit Volunteer, Finance, P2P, Databases, BPO, Human Resources, Outsourcing, Teamwork, Call Centers, Management, Team Leadership, Analysis
Education
EFEB 2013 — 2013
Accounting and Finance, Intermediate studies
Universitat de Barcelona 2011 — 2012
Work and Organizational Psychology (in Spanish)
Eötvös Loránd Tudományegyetem 2010 — 2012
Bachelor's degree, Psychology
Eötvös Loránd Tudományegyetem 2009 — 2011
Spanish Language and Literature
Eötvös Loránd Tudományegyetem 2007 — 2010
Bachelor of Arts (BA), Psychology
Lili Merk Lili Merk's Transcom Experience 2006 - 2007
Job
Industry Logistics and Supply Chain
Experience
Geodis March 2012 - January 2013
Geodis February 2008 - February 2012
Avis Budget Group EMEA April 2007 - February 2008
Transcom 2006 - 2007
Merk Trans September 1999 - April 2006
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Lotus Notes, Lotus Domino, Wizard
Education
Eötvös Loránd Tudományegyetem 2002 — 2007
Master's degree, Spanish Language and Literature
Budapesti Corvinus Egyetem 2007 — 2009
Business Administration and Management, General
Geodis March 2012 - January 2013
Geodis February 2008 - February 2012
Avis Budget Group EMEA April 2007 - February 2008
Transcom 2006 - 2007
Merk Trans September 1999 - April 2006
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Lotus Notes, Lotus Domino, Wizard
Education
Eötvös Loránd Tudományegyetem 2002 — 2007
Master's degree, Spanish Language and Literature
Budapesti Corvinus Egyetem 2007 — 2009
Business Administration and Management, General
Brian Hong Brian Hong's Transcom Experience June 2015 - Present
Job Fusion Intelligence Sergeant at US Army
Industry Military
Experience
TRANSCOM June 2015 - Present
US Army September 2013 - May 2015
US Army May 2012 - October 2013
US Army March 2011 - March 2012
US Army February 2010 - February 2011
US Army January 2008 - January 2010
US Army July 2001 - December 2003
Skills
DCGS-A, JPAS, Personnel Security, Security Clearance, Active Top Secret..., Small Arms Instructor, Physical Security, CIDNE, TIGR, Intelligence Analysis, Afghanistan, Security, Force Protection, Top Secret, Surveillance, Active DoD Secret...
Education
Cochise College 2007 — 2007
AAS, Intelligence Operations
Harper College 2004 — 2006
AA, Liberal Arts
TRANSCOM June 2015 - Present
US Army September 2013 - May 2015
US Army May 2012 - October 2013
US Army March 2011 - March 2012
US Army February 2010 - February 2011
US Army January 2008 - January 2010
US Army July 2001 - December 2003
Skills
DCGS-A, JPAS, Personnel Security, Security Clearance, Active Top Secret..., Small Arms Instructor, Physical Security, CIDNE, TIGR, Intelligence Analysis, Afghanistan, Security, Force Protection, Top Secret, Surveillance, Active DoD Secret...
Education
Cochise College 2007 — 2007
AAS, Intelligence Operations
Harper College 2004 — 2006
AA, Liberal Arts
Judit Florian Judit Florian's Transcom Experience March 2013 - May 2013
Job Sales Assistant at Greif Hungary
Industry Financial Services
Experience
Greif Hungary February 2015 - Present
Greif BSC Europe April 2014 - January 2015
IBM ISSC May 2013 - April 2014
Transcom March 2013 - May 2013
Transparent July 2012 - September 2012
FÁÜ Zrt. August 2010 - November 2010
Skills
English, French, German, SAP, LN ERP, Accounts Payable, Payments, Microsoft Office, International Business, Teamwork, Intercultural..., High Level Of Accuracy, Efficiency, Time Management, Reliability, Open Minded, Market Research, Customer Service, Translation, Creative Writing, Management, Microsoft Excel
Education
Eötvös József Gimnázium
Eötvös József Gimnázium
Middlesex University 2011 — 2014
Master's Degree, Applied Management
FernUniversität in Hagen
Master of Science, Wirtschaftswissenschaft, Distance learning in business
Pécsi Tudományegyetem 2011 — 2013
MSc, Applied Management
ESCIP School of International Business 2011 — 2011
International Business
Corvinus University of Budapest 2007 — 2011
BA, International Business
Greif Hungary February 2015 - Present
Greif BSC Europe April 2014 - January 2015
IBM ISSC May 2013 - April 2014
Transcom March 2013 - May 2013
Transparent July 2012 - September 2012
FÁÜ Zrt. August 2010 - November 2010
Skills
English, French, German, SAP, LN ERP, Accounts Payable, Payments, Microsoft Office, International Business, Teamwork, Intercultural..., High Level Of Accuracy, Efficiency, Time Management, Reliability, Open Minded, Market Research, Customer Service, Translation, Creative Writing, Management, Microsoft Excel
Education
Eötvös József Gimnázium
Eötvös József Gimnázium
Middlesex University 2011 — 2014
Master's Degree, Applied Management
FernUniversität in Hagen
Master of Science, Wirtschaftswissenschaft, Distance learning in business
Pécsi Tudományegyetem 2011 — 2013
MSc, Applied Management
ESCIP School of International Business 2011 — 2011
International Business
Corvinus University of Budapest 2007 — 2011
BA, International Business
Terri Gibson Crouch Terri Gibson Crouch's Transcom Experience September 2009 - October 2011
Job Permanent Makeup Artist/Owner Girls Got Ink, LLC Permanent Makeup & Esthetics
Industry Consumer Services
Experience
Girls Got Ink, LLC January 2015 - Present
Looks Medical Aesthetics March 2014 - January 2015
Xanadu Med Spa February 2013 - February 2014
Skin Transformations October 2010 - February 2013
Transcom September 2009 - October 2011
Skills
Dermaplaning, Chemical Peels, Anti-aging, Skin Care, Aesthetics, Microdermabrasion, Cosmetics, Acne, Skin, Waxing, Eyelash Extensions, Juvederm, Wellness, Rosacea, Holistic Health, Treatment, Spa, Tinting, Skin Care Products, Eyebrow, Therapeutic Massage, Makeup Artistry, Aromatherapy, Beauty Industry, Microcurrent, Laser Resurfacing, Laser Hair Removal, Brazilian Waxing, Skin Resurfacing, IPL, Latisse, Acne Treatment, Sensitive Skin, Customer Service, Sales, Social Networking, Small Business
Education
Heritage College 2010 — 2011
Associate of Occupational Studies Degree, Medical Esthetics
Thompson Valley 1986 — 1989
Diploma, General Studies
Girls Got Ink, LLC January 2015 - Present
Looks Medical Aesthetics March 2014 - January 2015
Xanadu Med Spa February 2013 - February 2014
Skin Transformations October 2010 - February 2013
Transcom September 2009 - October 2011
Skills
Dermaplaning, Chemical Peels, Anti-aging, Skin Care, Aesthetics, Microdermabrasion, Cosmetics, Acne, Skin, Waxing, Eyelash Extensions, Juvederm, Wellness, Rosacea, Holistic Health, Treatment, Spa, Tinting, Skin Care Products, Eyebrow, Therapeutic Massage, Makeup Artistry, Aromatherapy, Beauty Industry, Microcurrent, Laser Resurfacing, Laser Hair Removal, Brazilian Waxing, Skin Resurfacing, IPL, Latisse, Acne Treatment, Sensitive Skin, Customer Service, Sales, Social Networking, Small Business
Education
Heritage College 2010 — 2011
Associate of Occupational Studies Degree, Medical Esthetics
Thompson Valley 1986 — 1989
Diploma, General Studies
Daniil Perelshteyn's Transcom Experience June 2009 - February 2012
Job Consultant at IT&T Solutions
Industry Information Technology and Services
Experience
IT&T Solutions October 2012 - Present
NetSplashMedia.com February 2012 - July 2012
TRANSCOM June 2009 - February 2012
AirFasttickets 2012 - 2012
Qwest June 2000 - May 2009
Astrocom Corporation October 1998 - September 1999
Skills
Project Management, Client Services, Customer Relations, IT Service Management, Process Improvement, Managed Services, Department Budgeting, System Administration, Network Administration, Network Security, Troubleshooting, Corporate Branding, Remote Support, Ethernet, Broadband, WEP, LAN/WAN, TCP/IP, Windows Server, Windows, Unix, Microsoft Office, SharePoint, SQL, Cisco, Juniper, Zebra, ARP, RDS, RDP, Telecommunications, DWDM, FDDI, SONET/SDH, BLSR, Cisco ONS 15454, LAN-WAN, Cisco Technologies, BGP, VMware, Cisco IOS, CCNA, Network Design, WAN, Networking, Firewalls, Routers, VPN, Information Technology, Data Center
Education
Florida International University 2009 — 2011
BS, Information Technology
Dunwoody College of Technology 1996 — 1998
AAS, Electronics Technology
Samara State Technical University 1989 — 1994
B.S., Information Science and Computer technology
IT&T Solutions October 2012 - Present
NetSplashMedia.com February 2012 - July 2012
TRANSCOM June 2009 - February 2012
AirFasttickets 2012 - 2012
Qwest June 2000 - May 2009
Astrocom Corporation October 1998 - September 1999
Skills
Project Management, Client Services, Customer Relations, IT Service Management, Process Improvement, Managed Services, Department Budgeting, System Administration, Network Administration, Network Security, Troubleshooting, Corporate Branding, Remote Support, Ethernet, Broadband, WEP, LAN/WAN, TCP/IP, Windows Server, Windows, Unix, Microsoft Office, SharePoint, SQL, Cisco, Juniper, Zebra, ARP, RDS, RDP, Telecommunications, DWDM, FDDI, SONET/SDH, BLSR, Cisco ONS 15454, LAN-WAN, Cisco Technologies, BGP, VMware, Cisco IOS, CCNA, Network Design, WAN, Networking, Firewalls, Routers, VPN, Information Technology, Data Center
Education
Florida International University 2009 — 2011
BS, Information Technology
Dunwoody College of Technology 1996 — 1998
AAS, Electronics Technology
Samara State Technical University 1989 — 1994
B.S., Information Science and Computer technology
Emőke Sarankó Emőke Sarankó's Transcom Experience June 2009 - September 2009
Job Controller at Magyar Telekom
Industry Business Supplies and Equipment
Experience
Magyar Telekom July 2013 - Present
Magyar Telekom February 2013 - Present
Magyar Telekom September 2012 - February 2013
Magyar Telekom September 2011 - October 2012
Robert Bosch June 2010 - September 2011
Transcom June 2009 - September 2009
Avis Rent a Car June 2008 - September 2008
Skills
HR Consulting, Management Consulting, Human Resources, Management, Finance, Performance Management, Talent Management, Business Strategy, Organizational..., Employee Engagement, Personnel Management, Change Management, English, Business Planning, Teamwork, Team Management, Recruiting, German, Team Leadership, Strategy, Project Management, Employee Relations, Corporate Finance, Training, Marketing Management, Analysis, Market Research, Business Process..., Financial Analysis
Education
Budapesti Corvinus Egyetem 2011 — 2013
Msc, Finance
Budapesti Corvinus Egyetem 2007 — 2011
BA, Economies
Magyar Telekom July 2013 - Present
Magyar Telekom February 2013 - Present
Magyar Telekom September 2012 - February 2013
Magyar Telekom September 2011 - October 2012
Robert Bosch June 2010 - September 2011
Transcom June 2009 - September 2009
Avis Rent a Car June 2008 - September 2008
Skills
HR Consulting, Management Consulting, Human Resources, Management, Finance, Performance Management, Talent Management, Business Strategy, Organizational..., Employee Engagement, Personnel Management, Change Management, English, Business Planning, Teamwork, Team Management, Recruiting, German, Team Leadership, Strategy, Project Management, Employee Relations, Corporate Finance, Training, Marketing Management, Analysis, Market Research, Business Process..., Financial Analysis
Education
Budapesti Corvinus Egyetem 2011 — 2013
Msc, Finance
Budapesti Corvinus Egyetem 2007 — 2011
BA, Economies
Kristina Rodgers's Transcom Experience February 2013 - September 2013
Job MIS Analyst at Rawlings Sporting Goods
Industry Events Services
Experience
Rawlings Sporting Goods March 2015 - Present
KayDi's Event Planning & Services September 2009 - Present
Intelliteach December 2013 - March 2015
Transcom February 2013 - September 2013
B2 (Bsquared) April 2012 - January 2013
Concordia Publishing House July 2007 - November 2011
Good News Baptist Church May 2007 - November 2011
Romano's Macaroni Grill February 2004 - May 2007
Skills
Event Planning, Project Planning, Teamwork, Public Speaking, Microsoft Office, Team Building, Teaching, Event Management, Customer Service, Parties, Public Relations, Advertising, Program Management, Social Media Marketing, Social Media, Hospitality, Budgets, Weddings, Management, Process Scheduler, Time Management, Social Networking, Fundraising, Facebook, Corporate Events, Help Desk Support, Microsoft Word, Leadership, Training, Windows 7, Marketing
Education
Alabama Agricultural and Mechanical University 2005 — 2005
M.S., Computer Science
Alabama Agricultural and Mechanical University 2001 — 2005
B.S., Computer Science
Rawlings Sporting Goods March 2015 - Present
KayDi's Event Planning & Services September 2009 - Present
Intelliteach December 2013 - March 2015
Transcom February 2013 - September 2013
B2 (Bsquared) April 2012 - January 2013
Concordia Publishing House July 2007 - November 2011
Good News Baptist Church May 2007 - November 2011
Romano's Macaroni Grill February 2004 - May 2007
Skills
Event Planning, Project Planning, Teamwork, Public Speaking, Microsoft Office, Team Building, Teaching, Event Management, Customer Service, Parties, Public Relations, Advertising, Program Management, Social Media Marketing, Social Media, Hospitality, Budgets, Weddings, Management, Process Scheduler, Time Management, Social Networking, Fundraising, Facebook, Corporate Events, Help Desk Support, Microsoft Word, Leadership, Training, Windows 7, Marketing
Education
Alabama Agricultural and Mechanical University 2005 — 2005
M.S., Computer Science
Alabama Agricultural and Mechanical University 2001 — 2005
B.S., Computer Science
Adam Teszeri Adam Teszeri's Transcom Experience August 2004 - July 2005
Job Delivery Center CE Security & Risk Management Leader & Compliance Services Manager at IBM
Industry Information Technology and Services
Experience
IBM September 2014 - Present
IBM February 2014 - Present
IBM September 2010 - January 2014
Unisys August 2008 - September 2010
Getronics February 2007 - August 2008
Sykes July 2005 - January 2007
Transcom August 2004 - July 2005
GE September 2002 - August 2004
Skills
ITIL, Six Sigma, German, English, Dutch, ISO 27000, Sla, Service Desk, Service Delivery, Incident Management, BPO, Process Management, Outsourcing, Service Management, IT Service Management, IT Operations, Transition Management, IT Outsourcing, Call Center
Education
Eötvös Loránd University 1995 — 2002
KLG
IBM September 2014 - Present
IBM February 2014 - Present
IBM September 2010 - January 2014
Unisys August 2008 - September 2010
Getronics February 2007 - August 2008
Sykes July 2005 - January 2007
Transcom August 2004 - July 2005
GE September 2002 - August 2004
Skills
ITIL, Six Sigma, German, English, Dutch, ISO 27000, Sla, Service Desk, Service Delivery, Incident Management, BPO, Process Management, Outsourcing, Service Management, IT Service Management, IT Operations, Transition Management, IT Outsourcing, Call Center
Education
Eötvös Loránd University 1995 — 2002
KLG
Robert Detablan Robert Detablan's Transcom Experience 2011 - 2011
Job Senior Technical Recruiter at HR International
Industry Staffing and Recruiting
Experience
HR International June 2011 - Present
TeleTech January 2009 - April 2011
Transcom 2011 - 2011
US Army July 1990 - March 2005
Education
Texas State Technical College 2002 — 2003
Computer Science, Programming, E-commerce, Network Administration
Mclennan Community College 2000 — 2002
Associates Degree, Computer Science, Network Administration
HR International June 2011 - Present
TeleTech January 2009 - April 2011
Transcom 2011 - 2011
US Army July 1990 - March 2005
Education
Texas State Technical College 2002 — 2003
Computer Science, Programming, E-commerce, Network Administration
Mclennan Community College 2000 — 2002
Associates Degree, Computer Science, Network Administration
Jose Angel Vasquez Jose Angel Vasquez's Transcom Experience July 2009 - January 2011
Job Accountant at SociableLabs
Industry Marketing and Advertising
Experience
SociableLabs April 2014 - Present
Tuango Inc. October 2011 - October 2013
Transcom July 2009 - January 2011
Skills
Accounting, Financial Accounting, Financial Reporting, Monthly Close, Vouchers, Banking, Account Reconciliation, Accounts Payable, Accounts Receivable, Bank Reconciliation
Education
Concordia University 2010 — 2013
Bachelor of Commerce (BCom), Accounting
Dawson College 2008 — 2009
DEC, Social Sciences
SociableLabs April 2014 - Present
Tuango Inc. October 2011 - October 2013
Transcom July 2009 - January 2011
Skills
Accounting, Financial Accounting, Financial Reporting, Monthly Close, Vouchers, Banking, Account Reconciliation, Accounts Payable, Accounts Receivable, Bank Reconciliation
Education
Concordia University 2010 — 2013
Bachelor of Commerce (BCom), Accounting
Dawson College 2008 — 2009
DEC, Social Sciences
Wil Nixon, CISA's Transcom Experience July 2010 - November 2011
Job Experienced IT Consultant
Industry Information Services
Experience
WG Nixon Enterprises Inc. September 2012 - Present
Loblaw Companies Limited November 2011 - June 2012
Transcom July 2010 - November 2011
WG Nixon Enterprises Inc. February 2009 - July 2010
Aditya Birla Minacs October 2003 - December 2008
Millennium Care July 2000 - October 2003
Epost September 1999 - July 2000
AIC October 1998 - September 1999
Westaim May 1998 - October 1998
Datacore Systems Inc. March 1997 - May 1998
Skills
Vulnerability Management, Qualys, ITIL, IT Service Management, IT Management, Disaster Recovery, Governance, Outsourcing, Vendor Management, Security, Management, Change Management, PMO, COBIT, Incident Management, Integration, Information Technology, IT Audit, ISO 27001, Business Continuity, IT Outsourcing, CISA, Service Delivery, Information Security..., Service Management, System Deployment, IT Operations, Infrastructure, Enterprise Software, IT Strategy, IT Governance, BPO, Data Center, Business Process, Risk Management, Solution Architecture, ISO 20000, Service Desk, Deployment, Network Security, IT Solutions, PCI DSS, Auditing
Education
DeVry Institute of Technology 1994 — 1997
B.Sc, Computer Information Systems
WG Nixon Enterprises Inc. September 2012 - Present
Loblaw Companies Limited November 2011 - June 2012
Transcom July 2010 - November 2011
WG Nixon Enterprises Inc. February 2009 - July 2010
Aditya Birla Minacs October 2003 - December 2008
Millennium Care July 2000 - October 2003
Epost September 1999 - July 2000
AIC October 1998 - September 1999
Westaim May 1998 - October 1998
Datacore Systems Inc. March 1997 - May 1998
Skills
Vulnerability Management, Qualys, ITIL, IT Service Management, IT Management, Disaster Recovery, Governance, Outsourcing, Vendor Management, Security, Management, Change Management, PMO, COBIT, Incident Management, Integration, Information Technology, IT Audit, ISO 27001, Business Continuity, IT Outsourcing, CISA, Service Delivery, Information Security..., Service Management, System Deployment, IT Operations, Infrastructure, Enterprise Software, IT Strategy, IT Governance, BPO, Data Center, Business Process, Risk Management, Solution Architecture, ISO 20000, Service Desk, Deployment, Network Security, IT Solutions, PCI DSS, Auditing
Education
DeVry Institute of Technology 1994 — 1997
B.Sc, Computer Information Systems
Szekér András's Transcom Experience 2006 - 2006
Job Program Manager at Habitat for Humanity Hungary
Industry Nonprofit Organization Management
Experience
Habitat for Humanity Hungary 2013 - Present
Habitat for Humanity Hungary 2009 - 2012
Habitat for Humanity Hungary 2007 - 2009
Transcom 2006 - 2006
Skills
Capacity Building, Nonprofits, NGOs, Volunteer Management, International..., Community Development, Grants, Fundraising, Non-profits, Grant Writing, Program Development, Research, Proposal Writing, Program Evaluation, Organizational..., Social Entrepreneurship, Human Rights, Program Management, International Relations, Policy Analysis
Education
Eötvös Loránd University 2000 — 2008
AC
AC
Habitat for Humanity Hungary 2013 - Present
Habitat for Humanity Hungary 2009 - 2012
Habitat for Humanity Hungary 2007 - 2009
Transcom 2006 - 2006
Skills
Capacity Building, Nonprofits, NGOs, Volunteer Management, International..., Community Development, Grants, Fundraising, Non-profits, Grant Writing, Program Development, Research, Proposal Writing, Program Evaluation, Organizational..., Social Entrepreneurship, Human Rights, Program Management, International Relations, Policy Analysis
Education
Eötvös Loránd University 2000 — 2008
AC
AC
Akemi Cato Boyd, CPA's Transcom Experience December 2010 - September 2013
Job Accounting Manager at TwentyEighty
Industry Hospital & Health Care
Experience
TwentyEighty June 2015 - Present
Coram CVS/specialty infusion services October 2013 - February 2015
Transcom December 2010 - September 2013
Quiznos November 2007 - February 2010
Stone Pine Accounting Services LLC January 2006 - October 2007
Gelmart International September 1999 - May 2005
Metropolitan Bank & Trust Company 1993 - 1999
Skills
Financial Reporting, Account Reconciliation, General Ledger, Accounting, Internal Controls, Financial Analysis, Process Improvement, US GAAP, Tax, Cash Flow, Revenue Recognition, Microsoft Excel, Accounts Receivable, Analysis, Microsoft Office, IFRS, Variance Analysis, Ad Hoc Reporting, ADP Payroll, Payroll Analysis, Monthly Close, Year End Close, Intercompany..., Foreign Currency..., Compliance, Audit, Financial Policies &..., Mentoring Of Staff, Fund Accounting, SAP, Hyperion, Pivot Tables, Fixed Assets, Inventory Analysis, Accruals, Internal Audit, Quickbooks, Mas 90, Lawson General Ledger, AS400, MAS500, Auditing, QuickBooks, Budgets, Cash Management
Education
De La Salle University, Philippines 1988 — 1992
Bachelor of Science (B.S.)
TwentyEighty June 2015 - Present
Coram CVS/specialty infusion services October 2013 - February 2015
Transcom December 2010 - September 2013
Quiznos November 2007 - February 2010
Stone Pine Accounting Services LLC January 2006 - October 2007
Gelmart International September 1999 - May 2005
Metropolitan Bank & Trust Company 1993 - 1999
Skills
Financial Reporting, Account Reconciliation, General Ledger, Accounting, Internal Controls, Financial Analysis, Process Improvement, US GAAP, Tax, Cash Flow, Revenue Recognition, Microsoft Excel, Accounts Receivable, Analysis, Microsoft Office, IFRS, Variance Analysis, Ad Hoc Reporting, ADP Payroll, Payroll Analysis, Monthly Close, Year End Close, Intercompany..., Foreign Currency..., Compliance, Audit, Financial Policies &..., Mentoring Of Staff, Fund Accounting, SAP, Hyperion, Pivot Tables, Fixed Assets, Inventory Analysis, Accruals, Internal Audit, Quickbooks, Mas 90, Lawson General Ledger, AS400, MAS500, Auditing, QuickBooks, Budgets, Cash Management
Education
De La Salle University, Philippines 1988 — 1992
Bachelor of Science (B.S.)
Christopher D'Agosto's Transcom Experience 1994 - 2006
Job Senior Technical Specialist at ICx Transportation
Industry Information Technology and Services
Experience
ICx Transportation November 2006 - Present
ICX Transportation Group 2006 - Present
TRANSCOM 1994 - 2006
Shadow Traffic 1989 - 1994
Shadow/Metro Broadcast Services 1989 - 1994
Skills
Systems Engineering, Windows Domain, Network Design, Network Security, Firewalls, System Administration, Troubleshooting, Technical Support, IT Operations, Load Balancing, System Deployment, Software Deployment, Network Deployment, Hardware Deployments, Hardware Diagnostics, Hardware Installation, Broadband, Radio Broadcasting, Telecommunications, TCP/IP protocols, Presentations, Technical Documentation, System Testing, Integration, TCP/IP, Windows Server, Electronics, Software Documentation, Transportation, Project Management, Program Management, Proposal Writing, System Design, Project Planning, Software Development, Testing, Operating Systems, Security
Education
Five Towns College 1987 — 1989
Audio Engineering
ICx Transportation November 2006 - Present
ICX Transportation Group 2006 - Present
TRANSCOM 1994 - 2006
Shadow Traffic 1989 - 1994
Shadow/Metro Broadcast Services 1989 - 1994
Skills
Systems Engineering, Windows Domain, Network Design, Network Security, Firewalls, System Administration, Troubleshooting, Technical Support, IT Operations, Load Balancing, System Deployment, Software Deployment, Network Deployment, Hardware Deployments, Hardware Diagnostics, Hardware Installation, Broadband, Radio Broadcasting, Telecommunications, TCP/IP protocols, Presentations, Technical Documentation, System Testing, Integration, TCP/IP, Windows Server, Electronics, Software Documentation, Transportation, Project Management, Program Management, Proposal Writing, System Design, Project Planning, Software Development, Testing, Operating Systems, Security
Education
Five Towns College 1987 — 1989
Audio Engineering
Jolene Appleton, CHRP's Transcom Experience March 2008 - January 2013
Job HR Manager at Alliance iCommunications Inc.
Industry Human Resources
Experience
Alliance iCommunications Inc. July 2014 - Present
OLG February 2013 - April 2014
Transcom March 2008 - January 2013
Education
Fanshawe College 2003 — 2007
Alliance iCommunications Inc. July 2014 - Present
OLG February 2013 - April 2014
Transcom March 2008 - January 2013
Education
Fanshawe College 2003 — 2007
Cheryel Parker's Transcom Experience 2010 - 2011
Job Director, North America Home Agent Division
Industry Outsourcing/Offshoring
Experience
Transcom Worldwide 2010 - Present
Transcom 2010 - 2011
Marsh May 2003 - November 2010
Lionheart Assurance Solutions LP 2009 - 2009
Marsh McLennan May 2003 - November 2008
TeleTech 1997 - 2003
Accent Marketing 2001 - 2002
TeleTech Holdings, Inc. 1999 - 2002
Unisys September 1972 - May 1978
Education
Indiana State University 1970 — 1972
Transcom Worldwide 2010 - Present
Transcom 2010 - 2011
Marsh May 2003 - November 2010
Lionheart Assurance Solutions LP 2009 - 2009
Marsh McLennan May 2003 - November 2008
TeleTech 1997 - 2003
Accent Marketing 2001 - 2002
TeleTech Holdings, Inc. 1999 - 2002
Unisys September 1972 - May 1978
Education
Indiana State University 1970 — 1972
Amanda Jastrau's Transcom Experience October 2009 - June 2010
Job Administrative Assistant at Stephens Diversified Inc.
Industry Human Resources
Experience
Stephens Diversified Inc. November 2013 - Present
Payless ShoeSource August 2012 - July 2013
ATN Access for Persons with Disabilities Inc. November 2010 - March 2011
Transcom October 2009 - June 2010
The London & St. Thomas Association of Realtors February 2006 - June 2006
The London InterCommunity Health Centre January 2005 - August 2005
Skills
Multimedia Platforms, Internal/External..., Problem Solving/Issue..., Policy, Adobe Creative Suite, Multimedia, Communication, Photoshop, HRIS, Graphic Design, Labor Relations, Personnel Management, Editing, Resume Writing, Coaching, Conflict Resolution, Customer Experience, Customer Service, Data Entry, Employee Training, Employment Law, Event Planning, Interviews, Leadership, Microsoft Office, Public Speaking, Recruiting, Sales, Time Management, Training, Microsoft Word, Microsoft Excel
Education
Fanshawe College 2011 — 2012
Post Graduate Studies, Human Resource Management
Western University 2005 — 2009
Political Science, Sociology
Fanshawe College 2004 — 2005
General Arts and Sciences, Liberal Studies
Stephens Diversified Inc. November 2013 - Present
Payless ShoeSource August 2012 - July 2013
ATN Access for Persons with Disabilities Inc. November 2010 - March 2011
Transcom October 2009 - June 2010
The London & St. Thomas Association of Realtors February 2006 - June 2006
The London InterCommunity Health Centre January 2005 - August 2005
Skills
Multimedia Platforms, Internal/External..., Problem Solving/Issue..., Policy, Adobe Creative Suite, Multimedia, Communication, Photoshop, HRIS, Graphic Design, Labor Relations, Personnel Management, Editing, Resume Writing, Coaching, Conflict Resolution, Customer Experience, Customer Service, Data Entry, Employee Training, Employment Law, Event Planning, Interviews, Leadership, Microsoft Office, Public Speaking, Recruiting, Sales, Time Management, Training, Microsoft Word, Microsoft Excel
Education
Fanshawe College 2011 — 2012
Post Graduate Studies, Human Resource Management
Western University 2005 — 2009
Political Science, Sociology
Fanshawe College 2004 — 2005
General Arts and Sciences, Liberal Studies
Péter Rohonyi's Transcom Experience April 2010 - December 2010
Job Started at Cognizant,was lookin' for job int.relations,sust.dev.,envi.&climate&human rights related&Norwegian speaking
Industry Think Tanks
Experience
Cognizant August 2015 - Present
Hungarian Association of NGOs for Development and Humanitarian Aid September 2014 - June 2015
Foundation for Development of Democratic Rights February 2013 - March 2015
Greenpeace Central and Eastern Europe January 2011 - January 2013
Transcom April 2010 - December 2010
Cut Back! Program Against Climate Change - initiative April 2009 - April 2010
Greenpeace International 2009 - 2009
Greenpeace Central and Eastern Europe November 2006 - November 2008
Amnesty International Hungary 2004 - 2006
Skills
Public Policy, Non-profits, Corporate Social..., Climate Change, Policy Analysis, Sustainability, International Relations, Environmental Awareness, Public Relations, Energy, Fundraising, Program Management, Research, International..., Volunteer Management, Capacity Building, Charities, Proposal Writing, Sustainable Development, Human Rights, Policy, Political Campaigns, Governance, NGOs, Community Development, Community Outreach, Politics, Qualitative Research, European Union, Leadership, Civil Society, Environmental Policy, Stakeholder Engagement, Political Science, Nonprofits, Economic Development, Strategic Communications
Education
Eisenhower Fellowships 2008 — 2014
Eisenhower Fellow, climate and energy
Eötvös Loránd Tudományegyetem 1996 — 2003
Master of Arts (MA), humanities
Lovassy laszlo Secondary Grammar School 1992 — 1996
GCE – general certificate of education (advanced level)
Balatonalmadi English-Hungarian Dual Language Secondary Grammar School 1991 — 1992
English
Cognizant August 2015 - Present
Hungarian Association of NGOs for Development and Humanitarian Aid September 2014 - June 2015
Foundation for Development of Democratic Rights February 2013 - March 2015
Greenpeace Central and Eastern Europe January 2011 - January 2013
Transcom April 2010 - December 2010
Cut Back! Program Against Climate Change - initiative April 2009 - April 2010
Greenpeace International 2009 - 2009
Greenpeace Central and Eastern Europe November 2006 - November 2008
Amnesty International Hungary 2004 - 2006
Skills
Public Policy, Non-profits, Corporate Social..., Climate Change, Policy Analysis, Sustainability, International Relations, Environmental Awareness, Public Relations, Energy, Fundraising, Program Management, Research, International..., Volunteer Management, Capacity Building, Charities, Proposal Writing, Sustainable Development, Human Rights, Policy, Political Campaigns, Governance, NGOs, Community Development, Community Outreach, Politics, Qualitative Research, European Union, Leadership, Civil Society, Environmental Policy, Stakeholder Engagement, Political Science, Nonprofits, Economic Development, Strategic Communications
Education
Eisenhower Fellowships 2008 — 2014
Eisenhower Fellow, climate and energy
Eötvös Loránd Tudományegyetem 1996 — 2003
Master of Arts (MA), humanities
Lovassy laszlo Secondary Grammar School 1992 — 1996
GCE – general certificate of education (advanced level)
Balatonalmadi English-Hungarian Dual Language Secondary Grammar School 1991 — 1992
English
Kanika Tayal's Transcom Experience January 2012 - Present
Job Solutions Architect at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Peter Pass's Transcom Experience December 2007 - June 2009
Job SAP BODS Consultant
Industry Information Technology and Services
Experience
Processorg Software 82 Ltd. September 2011 - March 2013
Clarity Consulting February 2010 - July 2011
GFT Technologies AG November 2009 - February 2010
Transcom December 2007 - June 2009
Tata Consultancy Services August 2005 - November 2007
Skills
Data Warehousing, ETL, Data Modeling, Business Intelligence, Oracle Warehouse Builder, Oracle, Business Objects, Data Integration, Data Warehouse..., Informatica, Business Objects Data..., Dashboard, Databases, SAP Data Services, Microsoft SQL Server, SAP
Education
Miskolci Egyetem 2000 — 2003
Processorg Software 82 Ltd. September 2011 - March 2013
Clarity Consulting February 2010 - July 2011
GFT Technologies AG November 2009 - February 2010
Transcom December 2007 - June 2009
Tata Consultancy Services August 2005 - November 2007
Skills
Data Warehousing, ETL, Data Modeling, Business Intelligence, Oracle Warehouse Builder, Oracle, Business Objects, Data Integration, Data Warehouse..., Informatica, Business Objects Data..., Dashboard, Databases, SAP Data Services, Microsoft SQL Server, SAP
Education
Miskolci Egyetem 2000 — 2003
Marta Wisniewski, MBA's Transcom Experience January 2008 - February 2014
Job Client Services and Business Management | Operations Process Improvement | MBA
Industry Outsourcing/Offshoring
Experience
Transcom January 2008 - February 2014
Telepartners - AnswerNet January 2005 - January 2008
Telepartners - AnswerNet May 2004 - January 2005
Telepartners - AnswerNet April 2003 - May 2004
Skills
Account Management, Workforce Management, CRM, Performance Management, Management, Call Center, Training, Business Development, Customer Retention, Customer Satisfaction, Vendor Management, Telecommunications, New Business Development, Call Centers, BPO, Team Leadership, Process Improvement, Leadership, Service Delivery, B2B, Outsourcing, Customer Experience, Sales, Contact Centers, Strategic Planning, Team Management, Customer Service, Business Process..., Operations Management, Telemarketing, Call Center Development, Coaching, Lead Generation, Forecasting
Education
Athabasca University 2011 — 2014
Master of Business Administration (M.B.A.)
Athabasca University 2011 — 2013
Post Baccalaureate Diploma in Management, Business Administration and Management, General
University of Toronto 2001 — 2005
Honours Bachelor of Science, Psychology and Philosophy
Transcom January 2008 - February 2014
Telepartners - AnswerNet January 2005 - January 2008
Telepartners - AnswerNet May 2004 - January 2005
Telepartners - AnswerNet April 2003 - May 2004
Skills
Account Management, Workforce Management, CRM, Performance Management, Management, Call Center, Training, Business Development, Customer Retention, Customer Satisfaction, Vendor Management, Telecommunications, New Business Development, Call Centers, BPO, Team Leadership, Process Improvement, Leadership, Service Delivery, B2B, Outsourcing, Customer Experience, Sales, Contact Centers, Strategic Planning, Team Management, Customer Service, Business Process..., Operations Management, Telemarketing, Call Center Development, Coaching, Lead Generation, Forecasting
Education
Athabasca University 2011 — 2014
Master of Business Administration (M.B.A.)
Athabasca University 2011 — 2013
Post Baccalaureate Diploma in Management, Business Administration and Management, General
University of Toronto 2001 — 2005
Honours Bachelor of Science, Psychology and Philosophy
Csaba Farkas's Transcom Experience September 2011 - Present
Job Senior Network Engineer at Transcom
Industry Information Technology and Services
Experience
Transcom September 2011 - Present
IT Services Hungary Kft. July 2011 - September 2011
Ygomi Europe Kft September 2006 - July 2011
Connexis Kft March 2006 - September 2006
Foxconn Hungary Kft. July 2004 - March 2006
Skills
Servers, Cisco Technologies, System Administration, Network Administration, Network Design, Network Security, Network Engineering, Active Directory, VPN, IT Operations, Data Center, Routers, Windows Server, Telecommunications, Cisco IOS, Troubleshooting, Linux, BGP, IPSec, LAN-WAN, Technical Support, Security, Networking, QoS, VoIP, Infrastructure, High Availability, Switches, WAN
Education
Miskolci Egyetem 1999 — 2004
Information Engineering
Transcom September 2011 - Present
IT Services Hungary Kft. July 2011 - September 2011
Ygomi Europe Kft September 2006 - July 2011
Connexis Kft March 2006 - September 2006
Foxconn Hungary Kft. July 2004 - March 2006
Skills
Servers, Cisco Technologies, System Administration, Network Administration, Network Design, Network Security, Network Engineering, Active Directory, VPN, IT Operations, Data Center, Routers, Windows Server, Telecommunications, Cisco IOS, Troubleshooting, Linux, BGP, IPSec, LAN-WAN, Technical Support, Security, Networking, QoS, VoIP, Infrastructure, High Availability, Switches, WAN
Education
Miskolci Egyetem 1999 — 2004
Information Engineering
Henry Cook's Transcom Experience June 1997 - November 2001
Job President of Triple Cities Aquisition LLC, Chairman of the Board of Directors at Corning Natural Gas Co
Industry Transportation/Trucking/Railroad
Experience
Triple Cities Acquisition,LLC December 2001 - Present
Corning Natural Gas Co April 2008 - Present
TransCom June 1997 - November 2001
Cook Brothers Truck Parts July 1972 - June 1997
Clarkson University September 1969 - May 1972
Skills
Financial Analysis, Budgets, Accounting, Mergers, Financial Reporting, Managerial Finance, Business Strategy, Operations Management, Process Improvement, Finance, Transportation, Business Planning, Auditing, Team Building, Strategy, Sales, Leadership Development, Logistics, Vehicles, Mergers & Acquisitions, ERP, Business Process..., Restructuring, Microsoft Excel, Customer Service, Purchasing, Forecasting, Automotive, Teamwork, Income Statement, Management, Analysis, Account Management, Sales Management, Inventory Management, Product Development, Marketing Strategy, Risk Management, Pricing, Executive Management, Financial Audits, Coaching, New Business Development, Management Consulting, P&L, Manufacturing
Education
Clarkson University 1965 — 1970
Master's degree, Accounting/Finance, A
Triple Cities Acquisition,LLC December 2001 - Present
Corning Natural Gas Co April 2008 - Present
TransCom June 1997 - November 2001
Cook Brothers Truck Parts July 1972 - June 1997
Clarkson University September 1969 - May 1972
Skills
Financial Analysis, Budgets, Accounting, Mergers, Financial Reporting, Managerial Finance, Business Strategy, Operations Management, Process Improvement, Finance, Transportation, Business Planning, Auditing, Team Building, Strategy, Sales, Leadership Development, Logistics, Vehicles, Mergers & Acquisitions, ERP, Business Process..., Restructuring, Microsoft Excel, Customer Service, Purchasing, Forecasting, Automotive, Teamwork, Income Statement, Management, Analysis, Account Management, Sales Management, Inventory Management, Product Development, Marketing Strategy, Risk Management, Pricing, Executive Management, Financial Audits, Coaching, New Business Development, Management Consulting, P&L, Manufacturing
Education
Clarkson University 1965 — 1970
Master's degree, Accounting/Finance, A
Laurie Joucas's Transcom Experience April 2009 - March 2011
Job Client Success Manager at 360incentives.com
Industry Information Technology and Services
Experience
360incentives.com March 2011 - Present
Transcom April 2009 - March 2011
Aditya Birla Minacs July 2004 - April 2009
Minacs Worldwide October 2002 - July 2004
Skills
Call Center, Performance Management, Employee Engagement, Coaching, Training, Team Management, Leadership Development, Leadership, Process Improvement, Customer Service, Change Management, Recruiting, Customer Experience, Workforce Management, Call Centers, BPO, Analysis, Team Leadership, Training Delivery, Sales, Contact Centers, Employee Training, Sales Process, Account Management, Management, Customer Satisfaction, CRM, Team Building, Vendor Management, Customer Retention, Strategy, Outsourcing, Business Analysis, Operations Management, Business Development
Education
Durham College 2004 — 2008
Certificate, Teaching and Training Adults
Durham College 1999 — 2000
Certificate, Microsoft Office
360incentives.com March 2011 - Present
Transcom April 2009 - March 2011
Aditya Birla Minacs July 2004 - April 2009
Minacs Worldwide October 2002 - July 2004
Skills
Call Center, Performance Management, Employee Engagement, Coaching, Training, Team Management, Leadership Development, Leadership, Process Improvement, Customer Service, Change Management, Recruiting, Customer Experience, Workforce Management, Call Centers, BPO, Analysis, Team Leadership, Training Delivery, Sales, Contact Centers, Employee Training, Sales Process, Account Management, Management, Customer Satisfaction, CRM, Team Building, Vendor Management, Customer Retention, Strategy, Outsourcing, Business Analysis, Operations Management, Business Development
Education
Durham College 2004 — 2008
Certificate, Teaching and Training Adults
Durham College 1999 — 2000
Certificate, Microsoft Office
Betty Carnine's Transcom Experience November 2009 - Present
Job Customer Service Representative at Transcom
Industry Retail
Experience
Transcom November 2009 - Present
HGA Quest November 2010 - November 2011
HGA-Quest November 2008 - November 2009
Linens N Things May 2003 - December 2008
Skills
Merchandising, Visual Merchandising, Retail, Loss Prevention, Store Management, Big Box, CPFR, Inventory Management, Planograms, Inventory Control, Retail Sales, Merchandise Planning
Education
Bryant & Stratton College 1971 — 1972
Fashion Merchandising, Window Displays, Retailing, Merchandising, Fabrics, Salesmanship, Art Historyand Business Math.
Transcom November 2009 - Present
HGA Quest November 2010 - November 2011
HGA-Quest November 2008 - November 2009
Linens N Things May 2003 - December 2008
Skills
Merchandising, Visual Merchandising, Retail, Loss Prevention, Store Management, Big Box, CPFR, Inventory Management, Planograms, Inventory Control, Retail Sales, Merchandise Planning
Education
Bryant & Stratton College 1971 — 1972
Fashion Merchandising, Window Displays, Retailing, Merchandising, Fabrics, Salesmanship, Art Historyand Business Math.
Hylke de Vries's Transcom Experience September 2007 - October 2007
Job International Business Student
Industry Accounting
Experience
Crossover McDonalds, Fayetteville, Arkansas March 2009 - Present
Ajax Fire Protection October 2007 - November 2008
Transcom September 2007 - October 2007
Skills
Customer Service, Forecasting, Analysis, Time Management, French, Dutch, English, Microsoft Office
Education
University of Arkansas 2014 — 2017
Bachelor’s Degree, International Business, 4.0
Leiden University 2005 — 2006
Chinese Language and Culture
Crossover McDonalds, Fayetteville, Arkansas March 2009 - Present
Ajax Fire Protection October 2007 - November 2008
Transcom September 2007 - October 2007
Skills
Customer Service, Forecasting, Analysis, Time Management, French, Dutch, English, Microsoft Office
Education
University of Arkansas 2014 — 2017
Bachelor’s Degree, International Business, 4.0
Leiden University 2005 — 2006
Chinese Language and Culture
Mark Civick JR's Transcom Experience June 2009 - July 2013
Job Systems Administrator at GH Phipps Construction Companies
Industry Information Technology and Services
Experience
GH Phipps Construction Companies March 2014 - Present
TEKsystems August 2013 - February 2014
GH Phipps Construction Companies August 2013 - February 2014
Transcom June 2009 - July 2013
Cloud 10 April 2008 - June 2009
Cloud 10 October 2007 - April 2008
Reality of a Dream March 2005 - May 2006
Cypress Creek High School August 1996 - May 2000
Skills
Workforce Management, Customer Satisfaction, System Administration, Vendor Management, Process Improvement, Customer Experience, Team Leadership, Customer Service, Microsoft Office, Operations Management, Performance Management, Linux, Training, Telecommunications, Outsourcing, BPO, Business Analysis, Service Delivery, ITIL, Quality Assurance, Management, Team Management, Networking, CRM, Leadership, Change Management, Information Technology, Project Management, IT Management, Business Process...
Education
Mid Florida Tech 1999 — 2001
Cypress Creek High School 1996 — 2000
Business
GH Phipps Construction Companies March 2014 - Present
TEKsystems August 2013 - February 2014
GH Phipps Construction Companies August 2013 - February 2014
Transcom June 2009 - July 2013
Cloud 10 April 2008 - June 2009
Cloud 10 October 2007 - April 2008
Reality of a Dream March 2005 - May 2006
Cypress Creek High School August 1996 - May 2000
Skills
Workforce Management, Customer Satisfaction, System Administration, Vendor Management, Process Improvement, Customer Experience, Team Leadership, Customer Service, Microsoft Office, Operations Management, Performance Management, Linux, Training, Telecommunications, Outsourcing, BPO, Business Analysis, Service Delivery, ITIL, Quality Assurance, Management, Team Management, Networking, CRM, Leadership, Change Management, Information Technology, Project Management, IT Management, Business Process...
Education
Mid Florida Tech 1999 — 2001
Cypress Creek High School 1996 — 2000
Business
Eric Petersen's Transcom Experience November 2012 - October 2014
Job Vice President & Sales Executive at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech January 2015 - Present
Transcom November 2012 - October 2014
Teleperformance August 2002 - November 2012
First Data Corporation June 1978 - June 2002
Call Interactive/First Data Corp 1997 - 2002
Convergys 1993 - 1996
Skills
Outsourcing, Business Development, Management, Sales, Customer Experience, Marketing, Contact Centers, Relationship Management, Customer Service, IVR, BPO, Call Centers, Direct Sales, CRM, Vendor Management, Telemarketing, Operations Management, Leadership, Inbound Marketing, Customer Satisfaction, Workforce Management, Team Leadership, Call Center, Business Analysis, Process Improvement, Lead Generation, Sales Management, Call Center Development, Financial Services, Solution Selling, Strategy, Customer Retention, Account Management, Offshoring, Strategic Partnerships, Executive Management, Team Management, Salesforce.com, SaaS, P&L Management, Customer Acquisition, Telecommunications, Outsourcing Management, Start-ups, Sales Process, Business Process..., Professional Services, Sales Operations
Education
Fort Lewis College 1979 — 1983
B.A. Business Administration, Business and Economics
TeleTech January 2015 - Present
Transcom November 2012 - October 2014
Teleperformance August 2002 - November 2012
First Data Corporation June 1978 - June 2002
Call Interactive/First Data Corp 1997 - 2002
Convergys 1993 - 1996
Skills
Outsourcing, Business Development, Management, Sales, Customer Experience, Marketing, Contact Centers, Relationship Management, Customer Service, IVR, BPO, Call Centers, Direct Sales, CRM, Vendor Management, Telemarketing, Operations Management, Leadership, Inbound Marketing, Customer Satisfaction, Workforce Management, Team Leadership, Call Center, Business Analysis, Process Improvement, Lead Generation, Sales Management, Call Center Development, Financial Services, Solution Selling, Strategy, Customer Retention, Account Management, Offshoring, Strategic Partnerships, Executive Management, Team Management, Salesforce.com, SaaS, P&L Management, Customer Acquisition, Telecommunications, Outsourcing Management, Start-ups, Sales Process, Business Process..., Professional Services, Sales Operations
Education
Fort Lewis College 1979 — 1983
B.A. Business Administration, Business and Economics
Jered Wagner's Transcom Experience July 2015 - Present
Job Product Specialist Trainer at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom July 2015 - Present
W.J. Bradley Mortgage Capital, LLC December 2012 - January 2015
LenderLive Network, Inc. July 2012 - December 2012
Aurora Bank FSB November 2007 - July 2012
JPMorgan Retirement Plan Services October 2005 - March 2007
Chase Home Finance September 2000 - January 2005
Mellon Mortgage Company August 1999 - September 2000
Knott's Berry Farm April 1987 - June 1997
Skills
Training, Loss Mitigation, Loan Servicing, Underwriting, Mortgage Underwriting, Credit, Residential Mortgages, Foreclosures, Loan Origination, Mortgage Banking, Information Mapping, Microsoft Office, FHA, Management, REO, Credit Analysis, Microsoft Word, Microsoft Excel, LPS Desktop, Refinance, Outlook, Default, Finance, Risk Management, Loans, Bankruptcy, Quality Assurance, Lenstar, Fidelity, Job Coaching, Taleo, Financial Services, Needs Analysis, Onboarding, ADDIE, Snag It, Escalation Resolution, Camtasia, virtual training, Blackboard Collaborate
Education
Cerritos College 1988 — 1990
Associate of Arts (A.A.), English Language and Literature, General
Transcom July 2015 - Present
W.J. Bradley Mortgage Capital, LLC December 2012 - January 2015
LenderLive Network, Inc. July 2012 - December 2012
Aurora Bank FSB November 2007 - July 2012
JPMorgan Retirement Plan Services October 2005 - March 2007
Chase Home Finance September 2000 - January 2005
Mellon Mortgage Company August 1999 - September 2000
Knott's Berry Farm April 1987 - June 1997
Skills
Training, Loss Mitigation, Loan Servicing, Underwriting, Mortgage Underwriting, Credit, Residential Mortgages, Foreclosures, Loan Origination, Mortgage Banking, Information Mapping, Microsoft Office, FHA, Management, REO, Credit Analysis, Microsoft Word, Microsoft Excel, LPS Desktop, Refinance, Outlook, Default, Finance, Risk Management, Loans, Bankruptcy, Quality Assurance, Lenstar, Fidelity, Job Coaching, Taleo, Financial Services, Needs Analysis, Onboarding, ADDIE, Snag It, Escalation Resolution, Camtasia, virtual training, Blackboard Collaborate
Education
Cerritos College 1988 — 1990
Associate of Arts (A.A.), English Language and Literature, General
Graydon Marshall's Transcom Experience April 2008 - January 2013
Job Assistant Manager Recruiting at Alliance iCommunications Inc.
Industry Telecommunications
Experience
Alliance iCommunications Inc. June 2013 - Present
Transcom Adjustment Committee February 2013 - June 2013
Transcom April 2008 - January 2013
A&W Food Services of Canada March 2000 - February 2008
Stream Global Services January 2005 - June 2007
Skills
Call Centers, Call Center, Coaching, Workforce Management, Human Resources, Recruiting, ADP Payroll, Microsoft Office, CompTIA A+ Certification, Management, Budgets, Team Management, Teamwork, Training, Microsoft Word, Customer Satisfaction, Performance Management, Microsoft Excel, Team Leadership, Outlook, Customer Retention, BPO, Employee Training, Customer Experience, Employee Engagement, HRIS, Employee Relations, Leadership, System Administration, Customer Service, CRM, Time Management, Payroll, Vendor Management, Talent Acquisition, Onboarding, Interviews, Hiring
Education
Fanshawe College 2011 — 2014
Human Resources Management and Services
Sir Frederick Banting Secondary School 1996 — 2001
Alliance iCommunications Inc. June 2013 - Present
Transcom Adjustment Committee February 2013 - June 2013
Transcom April 2008 - January 2013
A&W Food Services of Canada March 2000 - February 2008
Stream Global Services January 2005 - June 2007
Skills
Call Centers, Call Center, Coaching, Workforce Management, Human Resources, Recruiting, ADP Payroll, Microsoft Office, CompTIA A+ Certification, Management, Budgets, Team Management, Teamwork, Training, Microsoft Word, Customer Satisfaction, Performance Management, Microsoft Excel, Team Leadership, Outlook, Customer Retention, BPO, Employee Training, Customer Experience, Employee Engagement, HRIS, Employee Relations, Leadership, System Administration, Customer Service, CRM, Time Management, Payroll, Vendor Management, Talent Acquisition, Onboarding, Interviews, Hiring
Education
Fanshawe College 2011 — 2014
Human Resources Management and Services
Sir Frederick Banting Secondary School 1996 — 2001
Veronika Pusztai's Transcom Experience October 2007 - March 2008
Job Regulatory and StartUp Specialist at Quintiles
Industry Pharmaceuticals
Experience
Quintiles October 2013 - Present
Premier Research November 2012 - September 2013
DOCS April 2011 - October 2012
Quintiles October 2010 - March 2011
Quintiles November 2008 - September 2010
Unisys April 2008 - November 2008
Transcom October 2007 - March 2008
Skills
CRO, CTMS, GCP, Clinical Trials, ICH-GCP, Clinical Research, EDC, Clinical Development, Regulatory Submissions
Education
Eötvös Loránd Tudományegyetem 2002 — 2007
Master of Arts (M.A.), Psychology
Budapesti Gazdasági Főiskola 2001 — 2002
International Communication
Quintiles October 2013 - Present
Premier Research November 2012 - September 2013
DOCS April 2011 - October 2012
Quintiles October 2010 - March 2011
Quintiles November 2008 - September 2010
Unisys April 2008 - November 2008
Transcom October 2007 - March 2008
Skills
CRO, CTMS, GCP, Clinical Trials, ICH-GCP, Clinical Research, EDC, Clinical Development, Regulatory Submissions
Education
Eötvös Loránd Tudományegyetem 2002 — 2007
Master of Arts (M.A.), Psychology
Budapesti Gazdasági Főiskola 2001 — 2002
International Communication
Sarah (Vickers) Sikora's Transcom Experience October 2012 - January 2013
Job Customer Service Representative at Alliance iCommunications Inc.
Industry Consumer Services
Experience
Alliance iCommunications Inc. September 2013 - Present
universitybrand March 2013 - September 2013
Transcom October 2012 - January 2013
The Children's Place April 2012 - October 2012
Stream Global Services September 2007 - May 2012
Real Canadian Superstore February 2006 - August 2006
Skills
Customer Service, Sales, Technical Support, Call Centers, Workforce Management
Education
Ontario Apprenticeship Program 2013 — 2015
Apprenticeship, Inbound Customer Service
Fanshawe College 2011 — 2012
First Year of Program, Early Childhood Education, 3.78
St. Lawrence College 2006 — 2007
First Year Completed, Child and Youth Worker
Central Elgin 2000 — 2005
High School Diploma
Alliance iCommunications Inc. September 2013 - Present
universitybrand March 2013 - September 2013
Transcom October 2012 - January 2013
The Children's Place April 2012 - October 2012
Stream Global Services September 2007 - May 2012
Real Canadian Superstore February 2006 - August 2006
Skills
Customer Service, Sales, Technical Support, Call Centers, Workforce Management
Education
Ontario Apprenticeship Program 2013 — 2015
Apprenticeship, Inbound Customer Service
Fanshawe College 2011 — 2012
First Year of Program, Early Childhood Education, 3.78
St. Lawrence College 2006 — 2007
First Year Completed, Child and Youth Worker
Central Elgin 2000 — 2005
High School Diploma
Debbie McElvenney's Transcom Experience 1999 - 2000
Job AVP, Personal Insurance Field Service Leader at Fireman's Fund Insurance Company
Industry Financial Services
Experience
Fireman's Fund Insurance Company March 2014 - Present
Meridian Enterprises June 2012 - March 2014
Citi 2004 - May 2012
Allmerica Financial 2002 - 2004
GMAC 2000 - 2002
Transcom 1999 - 2000
Conseco 1998 - 1999
CNA Insurance 1978 - 1998
Continental Insurance 1995 - 1996
Continental Insurance 1990 - 1995
Skills
Business Change..., Expert in Operational..., Mulit-Site Contact..., Process..., Customer Experience, Quality Management, Performance Improvement, Change Management, Operations Management, Process Improvement, Management, Employee Engagement, Leadership, Customer Service, Business Process..., Strategic Planning, Sales Operations, Business Strategy, Six Sigma Green Belt..., Strategy, Organizational..., Leadership Development, Program Management, Training, Account Management, Business Development, Customer Satisfaction, Talent Management, Analysis, New Business Development, Vendor Management, Customer Retention, CRM, Performance Management, E-commerce, Outsourcing, Executive Management, Business Analysis, Product Development, Team Building, Team Leadership, Call Centers
Education
Lindenwood University
Masters in Human Resources Management
Villanova University
Six Sigma Green Belt
Missouri State University
Bachelor of Science (BS), Sociology/Social Work
Fireman's Fund Insurance Company March 2014 - Present
Meridian Enterprises June 2012 - March 2014
Citi 2004 - May 2012
Allmerica Financial 2002 - 2004
GMAC 2000 - 2002
Transcom 1999 - 2000
Conseco 1998 - 1999
CNA Insurance 1978 - 1998
Continental Insurance 1995 - 1996
Continental Insurance 1990 - 1995
Skills
Business Change..., Expert in Operational..., Mulit-Site Contact..., Process..., Customer Experience, Quality Management, Performance Improvement, Change Management, Operations Management, Process Improvement, Management, Employee Engagement, Leadership, Customer Service, Business Process..., Strategic Planning, Sales Operations, Business Strategy, Six Sigma Green Belt..., Strategy, Organizational..., Leadership Development, Program Management, Training, Account Management, Business Development, Customer Satisfaction, Talent Management, Analysis, New Business Development, Vendor Management, Customer Retention, CRM, Performance Management, E-commerce, Outsourcing, Executive Management, Business Analysis, Product Development, Team Building, Team Leadership, Call Centers
Education
Lindenwood University
Masters in Human Resources Management
Villanova University
Six Sigma Green Belt
Missouri State University
Bachelor of Science (BS), Sociology/Social Work
Judit Hackenberger's Transcom Experience March 2009 - July 2010
Job Mutterschutz/maternity leave
Industry Oil & Energy
Experience
BP Business Service Center July 2015 - Present
BP Business Service Center July 2010 - Present
Transcom March 2009 - July 2010
Skills
Teamwork, Veränderungsmanagement, Kundendienst, Training, Dienstleistungserbringun..., Microsoft Excel
Education
Budapesti Corvinus Egyetem 2010 — 2012
2010, Internationale Beziehungen und Angelegenheiten, MA Diplom
Zsigmond Király Főiskola 2004 — 2008
Internationale Beziehungen und Angelegenheiten, Europäische Studien/Zivilisation
BP Business Service Center July 2015 - Present
BP Business Service Center July 2010 - Present
Transcom March 2009 - July 2010
Skills
Teamwork, Veränderungsmanagement, Kundendienst, Training, Dienstleistungserbringun..., Microsoft Excel
Education
Budapesti Corvinus Egyetem 2010 — 2012
2010, Internationale Beziehungen und Angelegenheiten, MA Diplom
Zsigmond Király Főiskola 2004 — 2008
Internationale Beziehungen und Angelegenheiten, Europäische Studien/Zivilisation
Bettina Pásztor's Transcom Experience October 2012 - November 2013
Job Student at Budapesti Corvinus Egyetem
Industry
Experience
IBM International Shared Service Center(ISSC) November 2013 - Present
Transcom October 2012 - November 2013
Skills
Customer Service, Call Centers, English, Microsoft Office, Teamwork, Microsoft Excel, Microsoft Word, Troubleshooting, French, German
Education
Corvinus University of Budapest 2005 — 2010
Engineer's degree, Horticultural Science, Plant Protection Engineer
IBM International Shared Service Center(ISSC) November 2013 - Present
Transcom October 2012 - November 2013
Skills
Customer Service, Call Centers, English, Microsoft Office, Teamwork, Microsoft Excel, Microsoft Word, Troubleshooting, French, German
Education
Corvinus University of Budapest 2005 — 2010
Engineer's degree, Horticultural Science, Plant Protection Engineer
Dorian McCall's Transcom Experience April 2012 - March 2013
Job Administrative Assistant, Customer Service Professional, Professional Organizer
Industry Computer Software
Experience
Intuit March 2015 - April 2015
Big Lots Stores November 2014 - February 2015
The Wolf Family May 2013 - November 2014
Transcom April 2012 - March 2013
Signature Faces, Inc. March 2009 - April 2012
Teleperformance May 2008 - February 2009
iforce August 2007 - January 2008
Newark Housing Authority February 2003 - October 2006
Skills
Administrative..., Microsoft Excel, Outlook, Customer Service, Microsoft Word, Microsoft Power Point, Invoicing, Customer Relations, Microsoft Office, Data Entry, Time Management, Technical Support, Office Management, Access, Team Building, Teamwork, Event Planning, Customer Satisfaction
Education
Kaplan University
Intuit March 2015 - April 2015
Big Lots Stores November 2014 - February 2015
The Wolf Family May 2013 - November 2014
Transcom April 2012 - March 2013
Signature Faces, Inc. March 2009 - April 2012
Teleperformance May 2008 - February 2009
iforce August 2007 - January 2008
Newark Housing Authority February 2003 - October 2006
Skills
Administrative..., Microsoft Excel, Outlook, Customer Service, Microsoft Word, Microsoft Power Point, Invoicing, Customer Relations, Microsoft Office, Data Entry, Time Management, Technical Support, Office Management, Access, Team Building, Teamwork, Event Planning, Customer Satisfaction
Education
Kaplan University
Balázs Tárczy's Transcom Experience February 2011 - August 2011
Job General manager
Industry
Experience
Reformút Kft September 2011 - Present
Transcom February 2011 - August 2011
Skills
Windows 7, Windows XP, Technical Support
Education
Eötvös Loránd University 2011 — 2015
Bachelor’s Degree, English Language and Literature/Letters
Eötvös Loránd University 2003 — 2008
Master's Degree, French Language and Literature
Reformút Kft September 2011 - Present
Transcom February 2011 - August 2011
Skills
Windows 7, Windows XP, Technical Support
Education
Eötvös Loránd University 2011 — 2015
Bachelor’s Degree, English Language and Literature/Letters
Eötvös Loránd University 2003 — 2008
Master's Degree, French Language and Literature
Morgan Hammett's Transcom Experience July 2007 - 2012
Job Senior Corporate Recruiter at Linde Gas / North America
Industry Outsourcing/Offshoring
Experience
The Linde Group April 2012 - Present
Transcom July 2007 - 2012
American Hole 'n One April 1999 - June 2007
Skills
Personnel Recruiting, Employee Recognition, Customer Retention, Sales Management, Recruitment Advertising, Advertising, Call Centers, Human Resources, Recruiting, Personnel Selection, Hiring, Sales, Interviews, Onboarding, Customer Service, Temporary Placement, Screening, Management, Training, Employee Training, Employee Relations, Social Networking, Business Strategy, Applicant Tracking..., Taleo, Conflict Resolution, Performance Management, Talent Acquisition, Team Building, Leadership
Education
Georgia Perimeter College
The Linde Group April 2012 - Present
Transcom July 2007 - 2012
American Hole 'n One April 1999 - June 2007
Skills
Personnel Recruiting, Employee Recognition, Customer Retention, Sales Management, Recruitment Advertising, Advertising, Call Centers, Human Resources, Recruiting, Personnel Selection, Hiring, Sales, Interviews, Onboarding, Customer Service, Temporary Placement, Screening, Management, Training, Employee Training, Employee Relations, Social Networking, Business Strategy, Applicant Tracking..., Taleo, Conflict Resolution, Performance Management, Talent Acquisition, Team Building, Leadership
Education
Georgia Perimeter College
judy churchill's Transcom Experience November 2009 - August 2010
Job Financial Services Professional
Industry Financial Services
Experience
AMS Servicing, LLC 2010 - 2012
Transcom November 2009 - August 2010
Skills
Document scanner, Computers, fax machine, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Data Entry, Outlook, Call Center, Customer Satisfaction, Teamwork, Administrative..., Spanish, PowerPoint
Education
Buffalo State College 1986 — 1990
Bachelor of Science (BS), Spanish Language Teacher Education
Erie Community College 1984 — 1986
AMS Servicing, LLC 2010 - 2012
Transcom November 2009 - August 2010
Skills
Document scanner, Computers, fax machine, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Data Entry, Outlook, Call Center, Customer Satisfaction, Teamwork, Administrative..., Spanish, PowerPoint
Education
Buffalo State College 1986 — 1990
Bachelor of Science (BS), Spanish Language Teacher Education
Erie Community College 1984 — 1986
Antoine Adkison's Transcom Experience November 2009 - June 2010
Job Advanced Technical Support Rep at Sprint Nextel
Industry Telecommunications
Experience
MMC Group LP January 2014 - June 2014
Sprint Nextel February 2011 - November 2012
Wells Fargo Home Mortgage July 2010 - December 2010
Transcom November 2009 - June 2010
Education
Tarrant County College 2011 — 2012
Associate's degree, Radiologist Assistant
Coastal Bend College 2007 — 2008
Associate's degree, Business Administration and Management, General
MMC Group LP January 2014 - June 2014
Sprint Nextel February 2011 - November 2012
Wells Fargo Home Mortgage July 2010 - December 2010
Transcom November 2009 - June 2010
Education
Tarrant County College 2011 — 2012
Associate's degree, Radiologist Assistant
Coastal Bend College 2007 — 2008
Associate's degree, Business Administration and Management, General
Krisztián Csete's Transcom Experience December 2006 - August 2007
Job Senior SDM Support Associate at IT Services Hungary
Industry Information Technology and Services
Experience
IT Services Hungary Kft. May 2014 - Present
Unisys May 2011 - April 2014
Unisys September 2007 - May 2011
Transcom December 2006 - August 2007
Ministry of Informatics and Communications March 2003 - June 2006
Skills
Asset Managment, Windows 7, ITIL, Microsoft Office 2007, LANDesk, BMC Remedy, Windows, IT Service Management, English, IT Management, Complaint Management, HPSM, Lean Six Sigma, Technical Support, Incident Management, Service Delivery, Troubleshooting, SharePoint, Windows Server, System Administration, Active Directory
Education
Pázmány Péter Katolikus Egyetem 2005 — 2013
Budapesti Corvinus Egyetem 2001 — 2004
Bachelor's degree, Public Administration
IT Services Hungary Kft. May 2014 - Present
Unisys May 2011 - April 2014
Unisys September 2007 - May 2011
Transcom December 2006 - August 2007
Ministry of Informatics and Communications March 2003 - June 2006
Skills
Asset Managment, Windows 7, ITIL, Microsoft Office 2007, LANDesk, BMC Remedy, Windows, IT Service Management, English, IT Management, Complaint Management, HPSM, Lean Six Sigma, Technical Support, Incident Management, Service Delivery, Troubleshooting, SharePoint, Windows Server, System Administration, Active Directory
Education
Pázmány Péter Katolikus Egyetem 2005 — 2013
Budapesti Corvinus Egyetem 2001 — 2004
Bachelor's degree, Public Administration
Jorn Michels's Transcom Experience February 2011 - July 2014
Job Service Desk Analyst bij Tata Consultancy Services
Industry Outsourcing/Offshoring
Experience
Tata Consultancy Services August 2014 - Present
Transcom February 2011 - July 2014
KPN September 2006 - March 2010
Education
Hanzehogeschool Groningen 2001 — 2002
Hogere Informatica
Tata Consultancy Services August 2014 - Present
Transcom February 2011 - July 2014
KPN September 2006 - March 2010
Education
Hanzehogeschool Groningen 2001 — 2002
Hogere Informatica
Padányi Balázs's Transcom Experience March 2008 - August 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Oracle Healthcare March 2013 - Present
Lexmark International Technology Hungary Ltd. July 2011 - November 2012
IT Services Hungary Kft. August 2010 - May 2011
Transcom March 2008 - August 2010
Unisys April 2007 - February 2008
Skills
IT Service Management, Service Delivery, ITIL
Education
Budapesti Corvinus Egyetem 2010 — 2013
Bachelor of Business Administration (BBA)
Oracle Healthcare March 2013 - Present
Lexmark International Technology Hungary Ltd. July 2011 - November 2012
IT Services Hungary Kft. August 2010 - May 2011
Transcom March 2008 - August 2010
Unisys April 2007 - February 2008
Skills
IT Service Management, Service Delivery, ITIL
Education
Budapesti Corvinus Egyetem 2010 — 2013
Bachelor of Business Administration (BBA)
Gergo Bollo's Transcom Experience January 2005 - October 2006
Job GPS IT Service Delivery Manager at IBM
Industry Information Technology and Services
Experience
IBM January 2014 - Present
IBM April 2013 - December 2013
IBM Global Process Services January 2012 - April 2013
IBM January 2011 - December 2011
IBM April 2010 - January 2011
IBM April 2009 - April 2010
IBM November 2006 - April 2009
Transcom January 2005 - October 2006
Skills
Project Management, People Skills, Operations Management, Creative Problem Solving, Vendor Management, Outsourcing, Transition Management, Team Leadership, Business Analysis, Process Improvement, Management, Change Management, Team Management, Service Delivery, Business Process...
Education
Eötvös Loránd Tudományegyetem 1998 — 2002
Bachelor's degree, Biology-Chemistry
IBM January 2014 - Present
IBM April 2013 - December 2013
IBM Global Process Services January 2012 - April 2013
IBM January 2011 - December 2011
IBM April 2010 - January 2011
IBM April 2009 - April 2010
IBM November 2006 - April 2009
Transcom January 2005 - October 2006
Skills
Project Management, People Skills, Operations Management, Creative Problem Solving, Vendor Management, Outsourcing, Transition Management, Team Leadership, Business Analysis, Process Improvement, Management, Change Management, Team Management, Service Delivery, Business Process...
Education
Eötvös Loránd Tudományegyetem 1998 — 2002
Bachelor's degree, Biology-Chemistry
Vargha Valér's Transcom Experience January 2008 - December 2008
Job EDM at IBM
Industry Information Technology and Services
Experience
IBM September 2011 - Present
IBM Brno April 2009 - September 2011
Transcom January 2008 - December 2008
Skills
ITIL, IT Service Management, International Relations, International Trade, Interpreting, Translation, Real Estate Transactions, Program Management
Education
Budapesti Corvinus Egyetem 2003 — 2006
Master of Science (MSc), International Relations and Affairs
BGF Budapest Foreign Trade School 1998 — 2003
Bachelor of Commerce (B.Com.), International Business
IBM September 2011 - Present
IBM Brno April 2009 - September 2011
Transcom January 2008 - December 2008
Skills
ITIL, IT Service Management, International Relations, International Trade, Interpreting, Translation, Real Estate Transactions, Program Management
Education
Budapesti Corvinus Egyetem 2003 — 2006
Master of Science (MSc), International Relations and Affairs
BGF Budapest Foreign Trade School 1998 — 2003
Bachelor of Commerce (B.Com.), International Business
Peter Jankiewicz's Transcom Experience September 2009 - September 2012
Job Computer Technician at CDI Computer Dealers Inc.
Industry Information Technology and Services
Experience
CDI Computer Dealers Inc. June 2013 - Present
EnerCare Inc. September 2012 - June 2013
Transcom September 2009 - September 2012
TES June 2006 - March 2009
Skills
Computer Network..., Computer Repair, CompTIA A+, CompTIA Network+, Security, Computer Hardware, Troubleshooting, Software Installation, Hardware, Technical Support, Networking, Operating Systems, Windows 7, Windows Server
Education
Georgian College 2004 — 2006
Computer systems technician, Computer Technology/Computer Systems Technology
Barrie Learning Center 2003 — 2004
A+, N+, Computer Hardware Technology/Technician
CDI Computer Dealers Inc. June 2013 - Present
EnerCare Inc. September 2012 - June 2013
Transcom September 2009 - September 2012
TES June 2006 - March 2009
Skills
Computer Network..., Computer Repair, CompTIA A+, CompTIA Network+, Security, Computer Hardware, Troubleshooting, Software Installation, Hardware, Technical Support, Networking, Operating Systems, Windows 7, Windows Server
Education
Georgian College 2004 — 2006
Computer systems technician, Computer Technology/Computer Systems Technology
Barrie Learning Center 2003 — 2004
A+, N+, Computer Hardware Technology/Technician
Wang Wu's Transcom Experience 1998 - 2004
Job Sr. Staff Engineer
Industry Wireless
Experience
Arrowspan November 2011 - Present
JJPlus 2004 - 2011
Transcom 1998 - 2004
Celeritek 1995 - 1998
Harris Farinon 1989 - 1995
Teledyne MMIC 1982 - 1989
Skills
RF & Microwave..., MMIC Design
Education
UC Berkeley 1981 — 1982
Master of Science, EE
Cal Poly San Luis Obispo 1979 — 1980
Bachelor of Science, EE
The Chinese University of Hong Kong 1975 — 1977
EE
Arrowspan November 2011 - Present
JJPlus 2004 - 2011
Transcom 1998 - 2004
Celeritek 1995 - 1998
Harris Farinon 1989 - 1995
Teledyne MMIC 1982 - 1989
Skills
RF & Microwave..., MMIC Design
Education
UC Berkeley 1981 — 1982
Master of Science, EE
Cal Poly San Luis Obispo 1979 — 1980
Bachelor of Science, EE
The Chinese University of Hong Kong 1975 — 1977
EE
Andrew Flower's Transcom Experience January 2013 - Present
Job Senior ITS Specialist at TRANSCOM
Industry Information Technology and Services
Experience
TRANSCOM January 2013 - Present
NYSDOT July 2012 - December 2012
Skills
Organization, Microsoft Excel, Microsoft Office, Drawing, Civil Drafting, Fitness, Revit, Project Planning
Education
Clarkson University 2008 — 2012
Bachelor of Science (B.S.), Civil Engineering
TRANSCOM January 2013 - Present
NYSDOT July 2012 - December 2012
Skills
Organization, Microsoft Excel, Microsoft Office, Drawing, Civil Drafting, Fitness, Revit, Project Planning
Education
Clarkson University 2008 — 2012
Bachelor of Science (B.S.), Civil Engineering
Terone Carr's Transcom Experience July 2014 - Present
Job Transcom
Industry Outsourcing/Offshoring
Experience
Transcom July 2014 - Present
DIRECTV March 2014 - April 2014
DIRECTV August 2012 - February 2014
DIRECTV May 2013 - November 2013
DIRECTV August 2012 - May 2013
DIRECTV November 2011 - August 2012
DIRECTV July 2010 - November 2011
The UPS Store May 2008 - August 2010
Skills
Customer Experience, Team Leadership, Microsoft Office, Training, Leadership, Building Relationships, Cross-functional Team..., Human Resources, Quality Assurance, Coaching, Project Management, Management, Data Analysis, Change Management, Sales, Customer Service, Analysis, Leadership Development, Team Building
Education
Langston University 2004 — 2009
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Columbia College
Transcom July 2014 - Present
DIRECTV March 2014 - April 2014
DIRECTV August 2012 - February 2014
DIRECTV May 2013 - November 2013
DIRECTV August 2012 - May 2013
DIRECTV November 2011 - August 2012
DIRECTV July 2010 - November 2011
The UPS Store May 2008 - August 2010
Skills
Customer Experience, Team Leadership, Microsoft Office, Training, Leadership, Building Relationships, Cross-functional Team..., Human Resources, Quality Assurance, Coaching, Project Management, Management, Data Analysis, Change Management, Sales, Customer Service, Analysis, Leadership Development, Team Building
Education
Langston University 2004 — 2009
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Columbia College
Dalma Poncsák's Transcom Experience June 2012 - July 2013
Job Customer Service Representative at BP
Industry
Experience
BP August 2014 - Present
BP European Business Service Centre August 2014 - Present
State Chancellery of North Rhine-Westphalia August 2013 - September 2013
Transcom June 2012 - July 2013
Skills
Customer Service, Management, Operations Management, Leadership, Training, Teamwork, Strategic Planning, Public Speaking, Coaching, Windows
Education
Andrássy Gyula Budapesti Német Nyelvu Egyetem 2012 — 2014
Pázmány Péter Katolikus Egyetem 2008 — 2011
Bachelor's degree, Public Administration
BP August 2014 - Present
BP European Business Service Centre August 2014 - Present
State Chancellery of North Rhine-Westphalia August 2013 - September 2013
Transcom June 2012 - July 2013
Skills
Customer Service, Management, Operations Management, Leadership, Training, Teamwork, Strategic Planning, Public Speaking, Coaching, Windows
Education
Andrássy Gyula Budapesti Német Nyelvu Egyetem 2012 — 2014
Pázmány Péter Katolikus Egyetem 2008 — 2011
Bachelor's degree, Public Administration
Christine Ybarra's Transcom Experience March 2011 - April 2013
Job Customer Service Representative
Industry Telecommunications
Experience
IBEX Global January 2015 - August 2015
Carenet Healthcare Services August 2013 - November 2014
Transcom March 2011 - April 2013
Goodwill Industries of San Antonio September 2008 - January 2011
Skills
Management, Microsoft Office, Customer Service, Sales, Team Leadership, Program Management, Leadership, Microsoft Word, Marketing, Project Management, New Business Development, Training, Account Management
Education
Concordia University Texas 2014 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Navarro Academy 2001 — 2001
GED, Basic
IBEX Global January 2015 - August 2015
Carenet Healthcare Services August 2013 - November 2014
Transcom March 2011 - April 2013
Goodwill Industries of San Antonio September 2008 - January 2011
Skills
Management, Microsoft Office, Customer Service, Sales, Team Leadership, Program Management, Leadership, Microsoft Word, Marketing, Project Management, New Business Development, Training, Account Management
Education
Concordia University Texas 2014 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Navarro Academy 2001 — 2001
GED, Basic
Mark Saldana's Transcom Experience 2011 - 2012
Job Student at ITT Technical Institute
Industry Outsourcing/Offshoring
Experience
ITT Technical Institute July 2013 - Present
Transcom 2011 - 2012
Afni September 2007 - September 2010
Skills
Customer Service, Technical Support, Navigation, Bill Payment, Debit Cards, Wireless Networking, Microsoft Office, Office Equipment, Utility Systems, Computer Security, Office Administration, Eye for Details
Education
ITT Technical Institute-Indianapolis 2013 — 2015
Associate of Science (AS), Network and System Administration/Administrator
ITT Technical Institute July 2013 - Present
Transcom 2011 - 2012
Afni September 2007 - September 2010
Skills
Customer Service, Technical Support, Navigation, Bill Payment, Debit Cards, Wireless Networking, Microsoft Office, Office Equipment, Utility Systems, Computer Security, Office Administration, Eye for Details
Education
ITT Technical Institute-Indianapolis 2013 — 2015
Associate of Science (AS), Network and System Administration/Administrator
Figeczki Adam's Transcom Experience July 2009 - March 2011
Job Customer Service at Avis Budget Group EMEA
Industry Information Technology and Services
Experience
Avis Budget Group EMEA May 2014 - July 2015
Tata Consultancy Services June 2011 - May 2014
Transcom July 2009 - March 2011
Skills
IT Service Management, Italian, English, Spanish, International Relations, Customer Service, Foreign Languages, Human Rights, French, Front Office, Help Desk Support, Service Desk, Team Leadership, Communication, Technical Support
Education
Zsigmond Kiraly Foiskola 2010 — 2013
Master's degree, International Relations and Affairs
Debreceni Egyetem 2006 — 2009
Bachelor's degree, Italian Language and Literature
Avis Budget Group EMEA May 2014 - July 2015
Tata Consultancy Services June 2011 - May 2014
Transcom July 2009 - March 2011
Skills
IT Service Management, Italian, English, Spanish, International Relations, Customer Service, Foreign Languages, Human Rights, French, Front Office, Help Desk Support, Service Desk, Team Leadership, Communication, Technical Support
Education
Zsigmond Kiraly Foiskola 2010 — 2013
Master's degree, International Relations and Affairs
Debreceni Egyetem 2006 — 2009
Bachelor's degree, Italian Language and Literature
Eric Kraft's Transcom Experience January 2015 - Present
Job At Home Professional at Transcom
Industry Telecommunications
Experience
Transcom January 2015 - Present
BT Global Services 2003 - 2013
Sales Marketing Service 1999 - 2002
Westwood Studios 1995 - 2002
Skills
Customer Oriented, Customer Service, Customer Satisfaction, Technical Support, Cisco IOS, Microsoft Office, Office Equipment, Team Leadership, Teamwork, Hardware Installation, Product Support, User Friendly, Networking, Troubleshooting, Network Administration, WAN, Enterprise Software, Management, Customer Support, Quality Assurance, Leadership, Telecommunications, Problem Solving, VoIP, IP, Wireless, Call Centers, Cisco Technologies, Team Management, Mobile Devices
Education
Fullerton College
Transcom January 2015 - Present
BT Global Services 2003 - 2013
Sales Marketing Service 1999 - 2002
Westwood Studios 1995 - 2002
Skills
Customer Oriented, Customer Service, Customer Satisfaction, Technical Support, Cisco IOS, Microsoft Office, Office Equipment, Team Leadership, Teamwork, Hardware Installation, Product Support, User Friendly, Networking, Troubleshooting, Network Administration, WAN, Enterprise Software, Management, Customer Support, Quality Assurance, Leadership, Telecommunications, Problem Solving, VoIP, IP, Wireless, Call Centers, Cisco Technologies, Team Management, Mobile Devices
Education
Fullerton College
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY